HomeMy Public PortalAbout070_070_River's End Campground 08/02/2013
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er's End Campground 8. R.V. Park
Quarterly Report
Q4, Fiscal 2013
RIVER'S END
CAMPGROUND t RV PARK
Monthly Report —
Customer Satisfaction Survey
River's End Guest Survey
Time Period:8.1.12-8.1.13 r
Rating Range:1-5 mIIi
#of
Composite Scores: Responses
Average Overall Rating 4.4 B+ 180
Average Service Rating 4.7 A 116
Average Facility Rating 4.3 B+ 153
Average Site Rating 4.5 A- 113
Average Cabin Rating 4.6 A- 10
Average Restroom Rating__ 4.4 A- 95
Total Rating: 4.4 B+
April —June 2013
•Adhere&Contribute to Budget Process
•Capital Improvement Planning
•Facilitate Revenue Projections for FY14
•Methodology/Compliance-Reservations=Liability Account
•Licensing&Purchase Page Link-Travel Insurance
•Music&Motion Picture Licensing for Campground
•Marketing Plan for 2014 Revision
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08/02/2013
Administration - Retail
• End of FY storewide inventory
•Updated comprehensive inventory list-vendors&cost
• Placed mid-season Summer orders and early FY14
orders-while overcoming June spending&hiring
freezes!
08/02,7013
Administration — 'Web Savy'
•New website-designed in-house&administered by
CG staff
•Travel insurance purchase page link w/in confirmation
emails&option to buy link listed on website:
www.riversendcampground.com
•Splash page for advertisers on Wi-Fi home page
Building our Brand...
•Updating of all advertising to new Campground logo
•New River's End CG blog via AGS-on website:
www.riversendcampground.com
• Increased social media presence(FB,Twitter,
Pinterest,YouTube)
RIVER'S END
CAMWMYND6 RYP K
08/02/7013
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08/02/2013
G�est Expectations & 'Good Vibrations'
•Guest information handbook created for in-house
guests
•Updated information kiosks throughout Campground
•Introduce weekly movie board at Pavilion
08/02/2013
Other Items. . .
•Updated'Facility Rental Agreement'&revised
administrative&check-in/check-out SOPs
•All employees attended Tybee Tourism Council's
customer service training offering
•Conducted'Hurricane Evacuation Training'&
Inclement Weather/Emergency SOP training w/CG
staff&hosts
08/727013
Upcoming Excitement!
• Rack card mailouts to all GA Welcome Centers in August!
• Correspondence to all Good Sam,Family Motor Coach
Association,Coachmen Owners Association members in
the SE United States
• Rally season is'cranking up'for Fall/Winter!
• Swamp City Productions coming in October to film our
new promotional video for Campground!
08 02 2013 5
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08/02/2013
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