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HomeMy Public PortalAbout20-9756 Piggy Back on Lighthouse Point for Voice OverSponsored by: City Manager RESOLUTION NO. 20-9756 A RESOLUTION OF THE CITY COMMISSION OF THE CITY OF OPA-LOCKA, FLORIDA, AUTHORIZING THE CITY MANAGER TO PIGGYBACK REQUEST FOR PROPOSALS (RFP) 2019-02 FROM THE CITY OF LIGHTHOUSE POINT, FLORIDA FOR VOICE OVER IP (VOIP) TELEPHONE SYSTEM SERVICES AND EXECUTE A PROFESSIONAL SERVICES AGREEMENT WITH INTERACTIVE SERVICES NETWORK, INC. (D/B/A IPFONE) FOR SAME; PROVIDING FOR INCORPORATION OF RECITALS; PROVIDING FOR AN EFFECTIVE DATE. WHEREAS, the City of Opa-locka ("City") desires to upgrade its current telephone system as the current phone instruments in use in the City lack vital features that are available on newer phones; WHEREAS, the City currently uses a legacy Voice Over IP telephone system ("VOIP"), Avaya IP500, that depends on Digital PRI's (T1 lines) for service; and WHEREAS, as documented previously on numerous occasions, these Digital PRI's are unreliable since they depend on the copper wiring in the area; and WHEREAS, the City of Lighthouse Point duly issued and executed on Request for Proposals 2019-02 (attached hereto in Exhibit "A") on April 18, 2019 for a five (5) year annual service and maintenance agreement with Interactive Services Network, Inc. (d/b/a IPFone) to provide equipment and services for a "Voice Over IP Phone System" ("New VOIP System") that is a highly available hosted system and is functional but can easily be updated/upgraded to address future needs as well as, among additional requirements, for training of users and administrators on the VOIP System and installation and configuration services for the system equipment; and WHEREAS, the New VOIP System, which will allow the City with flexibility for deployment because it is internet based, also costs less than traditional phone systems to operate and offers more capabilities such as call forwarding, call history, analytics, accounting, live dashboard, and auto attendant in one system; and 1 Resolution No. 20-9756 WHEREAS, several of the traditional phone lines will remain in service for use in life and safety emergency matters as well as other necessary use; and WHEREAS, the City Commission finds that it is the best interest of the City to benefit from usage of an already executed Request for Proposals 2019-02 and professionals services agreement by the City of Lighthouse Point for the provision of equipment and services for a "Voice Over IP Phone System". NOW, THEREFORE, BE IT DULY RESOLVED BY THE CITY COMMISSION OF THE CITY OF OPA-LOCKA, FLORIDA: Section 1. Adoption of Representations. The above recitals are true and correct and are incorporated into this Resolution by reference. Section 2. Authorization. The City Commission hereby authorizes the City Manager to piggyback the City of Lighthouse Point Request for Proposals 2019-02 for Voice Over IP (VOIP) Telephone System Services and execute a professional services agreement with Interactive Services Network, Inc. (d/b/a IPFONE) for same, as described in the professional services agreement attached hereto as Exhibit "A". Section 3. Scrivener's Errors. Sections of this Resolution may be renumbered or re - lettered and corrections of typographical errors which do not affect the intent may be authorized by the City Manager, or the City Manager's designee, without need of public hearing, by filing a corrected copy of same with the City Clerk. Section 5. Effective Date. This Resolution shall take effect immediately upon adoption and is subject to the approval of the Governor or his designee. PASSED and ADOPTED this 13th day of May, 2020. Matthew A. Pigatt, Mayor 2 Resolution No. 20-9756 ATTEST: Joa Flores, City Clerk APPROVED AS TO FORM AND LEGAL 5FFICIENCY: Bua.det(e orris -Weeks, P.A. City Attorney Moved by: Commissioner Bass Seconded by: Vice Mayor Davis VOTE: 5-0 Commissioner Bass YES Commissioner Burke YES Commissioner Kelley YES Vice -Mayor Davis YES Mayor Pigatt YES 3 (-)FC:i. '°ElAtIDEVI C-79r (C ER IC City of Opa-Locks ` `'' ` Agenda Cover Mem V.Z fg -5 111 12' 18 Department Director: Nelson Rodriguez Department Director Signature: Ji r'IF City Manager: John E. Pate CM Signature: I or Commission Meeting Date: 05/13/2020 Item Type: (EnterX in box) Resolution 0 P ' inance Other X Fiscal Impact: (Enter X in box) Not to exceed $Annually Yes No Ordinance Reading: (Enter X in box) 1st Reading 2nd Reading X Public Hearing:Yes (Enter X in box) No Yes No X X Funding Source: Account# : 85- 519411 (Enter Fund & Dept) Ex: 001-501, Advertising Requirement: (Enter X in box) Yes No X Contract/P.O. Required: (Enter X in box) Yes No RFP/RFQ/Bid#: RFP # Piggyback Contract X Strategic Plan Related (Enter X in box) Yes No Strategic Plan Priority Enhance Organizational Bus. & Economic Dev Public Safety Quality of Education Qual. of Life & City Communication Area: Strategic Plan Obj./Strategy: (list the specific objective/strategy this item will address) X • • • Image IN Sponsor Name City Manager Department: City Manager Short Title: A Resolution of the City Commission of the City of Opa-locka, Florida, authorizing the City Manager to piggyback RFP 2019-002 from the City of Lighthouse Point, Florida for VOIP (Voice Over IP) telephone services. Staff Summary: The City currently uses a legacy VOIP telephone system (Avaya IP500) that depands on Digital PRI's (T1 lines) for service. As documented on numerous occasions these PRI's are unreliable since they depend on the copper wiring in the area. The current phone instruments in use lack features that are available on newer phones. VoIP costs less than traditional phone systems to operate and offer more capabilities such as call forwarding, call history, analytics, accounting, live dashboard, and auto attendant in one system. Since the system only depands on the internet to operate it provides the City with flexibility for deployment. Several of the traditional phone lines will remain in service for use in such as life safety. Proposed Action: Staff recommends approval to piggyback existing agreement. Attachment: 1. Quote 2. RFP 2019-002 Award Resolution 3. RVP 2019-002 Executed Agreement 4. Current Service Comparisons AGREEMENT VOICE OVER IP PHONE SYSTEM THIS IS AN AGREEMENT, dated the day of , 2020, between CITY OF OPA-LOCKA, a Florida municipal corporation, hereinafter "CITY," and Interactive Services Network, Inc., d/b/a IPFone, a Florida corporation, hereinafter CONTRACTOR." WITNESSETH: WHEREAS, the City of Opa-locka ("CITY") desires to upgrade its current telephone system as the current phone instruments in use in the CITY lack vital features that are available on newer phones; and WHEREAS, the City of Lighthouse Point's Request for Proposals, Project No. RFP No. 2019-02, "Voice Over IP Phone System" included and incorporated herein as Attachment A, was advertised on January 13, 2019, and CONTRACTOR was determined to be the most responsible and responsive Proposer for the Project; and, WHEREAS, the CITY Commission deems it to be in the best interest of the residents and citizens to piggyback the City of Lighthouse Point's RFP 2019-02 for "Voice Over IP Phone System"; and, WHEREAS, CITY and CONTRACTOR have agree to enter into this Agreement for "Voice Over IP Phone System" (hereafter referred to as the "Work"); and, NOW, THEREFORE IN CONSIDERATION of the mutual covenants and undertakings and other good and valuable consideration the receipt and sufficiency of which is hereby acknowledged, the parties do mutually covenant and agree as follows: 1.0 PREAMBLE CONTRACTOR submitted a Response to The City of Lighthouse Point's RFP 2019-02, which is included and incorporated in this Agreement as Attachment B. All Work shall be completed pursuant to the Response. In the event of a conflict among this Agreement, RFP 2019-02, and CONTRACTOR'S Response to RFP 2019-02, the conflict shall be resolved in the following order: 1.1 This Agreement; 1.2 RFP 2019-02; 1.3 CONTRACTOR'S Response to RFP 2019-02 2.0 SCOPE OF WORK 2.1 CONTRACTOR shall furnish all of the materials, tools, supplies, and labor necessary to perform all of the Work. CONTRACTOR represents to CITY with full knowledge that CITY is relying upon these representations when submitting a Response to RFP 2019-02, that CONTRACTOR has the professional expertise, experience, and manpower to perform the Work requested. The CONTRACTOR will bear all costs associated with the Work. 2.2 CONTRACTOR shall provide and install Voice Over IP Phones at CITY facilities as determined by the CITY, as well as other equipment necessary for the operation and functionality of the phones, pursuant to its Response to RFP 2019-02. All phones and equipment shall meet the specifications within the Response to RFP 2019-02. 2.3 All licensing and hardware configuration is included within the Scope of Work. 2.4 The CONTRACTOR will provide on -site training for CITY employees pursuant to its Response to RFP 2019-02. 3.0 CONTRACTOR PERFORMANCE RESPONSIBILITIES 3.1 Consistent with the CONTRACTOR'S Response to RFP 2019-02, CONTRACTOR SHALL: 3.1.1 Install the phones and associated equipment and hardware within sixty (60) days after the issuance of a Notice to Proceed by the CITY. The CITY will issue the Notice to Proceed during the initial phase of the Deployment Strategy within CONTRACTOR'S Response to RFP 2019-02. 3.1.2 Indicate manufacturer's warranties for all proposed equipment. 3.1.3 Provide five (5) years of annual service and maintenance for all equipment and installation as set forth in the CONTRACTOR'S Response to RFP 2019-02, to commence on completion of installation. 3.1.4 Acknowledge that no adjustment in the price to a higher amount shall be allowed should the CONTRACTOR not adequately acquaint itself with the locations and the needs for such locations. 3.1.5 Be responsible for obtaining any and all required building permits. City permit fees will be waived. 3.1.6 CONTRACTOR shall respond to any system outage within four (4) hours. 3.1.7 CONTRACTOR confirms there are no licensing fees for the lifetime of the system. 3.2 The CITY acknowledges its Role, Tasks and Responsibilities as set forth in CONTRACTOR'S Response to RFP 2019-02. 4.0 EFFECTIVE DATE AND CONTRACT PERIOD This Agreement will become effective upon execution by both parties. The initial term of this Agreement expires upon the completion of the sixty (60) monthly payments described in Section 5.0 below and the Response to RFP 2019-02. This Agreement may be renewed on such terms as agreed to by the parties; provided that the length of any renewal shall not exceed five (5) years. 5.0 CONTRACT PRICE Contract prices are identified in CONTRACTOR'S Response to RFP 2019-02 included as Attachment B to this Agreement. Payments shall be made on a monthly basis for sixty (60) months, with the initial payment due upon substantial completion of the site rollout as described in CONTRACTOR'S Response to RFP 2019-02. The total cost and the amount of the monthly payments will be determined by applying the unit prices in CONTRACTOR'S Response to RFP 2019-02 to the actual final installations. The annual cost for services shall not exceed $19,824.00. 6.0 INDEMNIFICATION 6.1 The CONTRACTOR agrees to protect, defend, indemnify, and hold harmless the CITY of Lighthouse Point, its officers, employees, and agents from and against any and all lawsuits, penalties, damages, settlements, judgments, decrees, costs, charges, and other expenses or liabilities of every kind in connection with or arising directly out of the work agreed to be performed herein, to the extent caused by the negligence, recklessness, or intentional wrongful misconduct of CONTRACTOR, its employees, servants, agents, and subcontractors. Without limiting the foregoing, any and all such claims, suits, etc., relating to personal injury, death, damage to property, defects in materials or workmanship, actual or alleged infringement of any patent, trademark, copyright or of any other tangible or intangible personal or property right, or any actual or alleged violation of any applicable statute, ordinance, administrative order, rule or regulation or decree of any court, is included in the indemnity. CONTRACTOR further agrees to investigate, handle, respond to, provide defense for, and defend any such claims, etc., at his sole expense and agrees to bear all other costs and expenses related thereto, even if the claim(s) is groundless, false, or fraudulent. Pursuant to Section 725.06, Florida Statutes, the indemnification required by this Section is limited to $1,000,000, which the parties agree bears a reasonable commercial relationship to the Agreement. In case of injury to persons, animals, or property, real or personal, by reason of failure, to erect or maintain proper and necessary barricades, safeguards, and signals or by reason of any negligence of any CONTRACTOR, or any of the CONTRACTOR'S agents, servants, or employees during the performance of the work before the estimates have become due under this Agreement, the CITY may, through its officials, withhold such payments as long as it may deem necessary for the indemnity of the CITY as Owner, provided that the failure to pay the same shall not be construed or considered as a waiver of the indemnity as hereinabove set forth. 6.2 The parties recognize that various provisions of this Agreement, including but not necessarily limited to this Section, provide for indemnification by the CONTRACTOR and that Section 725.06, Florida Statutes, requires a specific consideration be given thereof The parties therefore agree that the sum of Ten Dollars and 00/100 ($10.00), receipt of which is hereby acknowledged, is the specific consideration for such indemnities, and the providing of such indemnities is deemed to be part of the specifications with respect to the services to be provided by CONTRACTOR. Furthermore, the parties understand and agree that the covenants and representations relating to this indemnification provision shall survive the term of this Agreement and continue in full force and effect as to the party's responsibility to indemnify. 7.0 INSURANCE 7.1 CONTRACTOR and all SUBCONTRACTORS shall have the proper insurance coverage and documents for this type of project, which will include: 7.1.1 Comprehensive General or Commercial Liability: CONTRACTOR shall provide Comprehensive General or Commercial Liability Insurance, including the City of Lighthouse Point, as an additional insured, with minimum limits of One Million Dollars ($1,000,000) per occurrence, combined single limit for Bodily Injury Liability and Property Damage Liability. CONTRACTOR shall provide Two Million Dollar ($2,000,000) annual aggregate Comprehensive General Liability coverage. CITY shall be named as an additional insured. Coverage must be afforded on a form no more restrictive than the latest edition of the Comprehensive General Liability policy, without restrictive endorsements, as filed by the Insurance Services Office. 7.1.2 Worker's Compensation: CONTRACTOR shall comply with statutory obligations imposed by Worker's Compensation or Occupational Disease Laws, including, where applicable, the United States Longshoremen's and Harbor Worker's Act, the Federal Employer's Liability Act and the Homes Act. Employer's Liability Insurance shall be provided with a minimum of One Million Dollars ($1,000,000) limit, and One Hundred Thousand Dollars ($100,000) per accident. CONTRACTOR agrees to be responsible for the employment, conduct and control of its employees and for any injury sustained by such employees in the course of their employment. CONTRACTOR shall provide Worker's Compensation and Employer's Liability Insurance for the benefit of CONTRACTOR'S work force in accordance with State Statutes. 7.1.3. Business Automobile Liability: CONTRACTOR shall provide Business Automobile Liability with minimum limits of One Million Dollars ($1,000,000) per occurrence combined single limit for Bodily Injury Liability and Property Damage Liability. The CITY shall be named as an additional insured in respect to this Agreement. Certificates evidencing the required limits will be provided to the CITY annually on the anniversary date of the Agreement. Coverage must be afforded on a form no more restrictive than the latest edition of the Business Automobile Liability policy, without restrictive endorsements, as filed by the Insurance Services Office. 7.2 Certificates of Insurance: Before commencing performance of the Agreement, the CONTRACTOR shall furnish the CITY of Opa-locka a duplicate policy of Certificate of Insurance for the required insurance as specified above, which shall contain the following: 7.2.1 Name of insurance carrier(s) 7.2.2 Effective and expiration dates of policies 7.2.3 Thirty (30) days written notice by carrier of any cancellation or material change Ma policy. 7.2.4 Duplicate Policy or Certificates of Insurance stating that the interests of the CITY of Opa-locka, Florida, is included as an additional named insured and specifying the nroi ect/location. 7.3 Such insurance shall apply despite any insurance which the CITY of Opa-locka may carry in its own name. 8.0 WARRANTIES CONTRACTOR warrants that its services are to be performed within the limits prescribed by the CITY with the usual thoroughness and competence of industry standards. 9.0 MISCELLANEOUS 9.1 Law Governing: This Agreement shall be governed by and construed in accordance with the Laws of the State ofFlorida. 9.2 Venue for litigation concerning this Agreement shall be in Miami -Dade County, Florida. 9.3 Each party waives its rights to a trial by jury. 9.4 In the event it becomes necessary for either party herein to seek legal means to enforce the terms of the Agreement, the prevailing party shall be entitled to its reasonable attorney fees and court costs and para legal fees at both the trial and appellate levels. 9.5 Severability: If any portions of this Agreement shall be held invalid or unenforceable, such invalidity or unenforceability shall not affect any other provisions hereof, and this Agreement shall be construed and enforced as if such provisions had not been included. 9.6 This Agreement may not be assigned without the prior written approval of the CITY. 9.7 Any use of SUBCONTRACTORS must have prior approval from the CITY. 10.0 PUBLIC RECORDS The Company shall keep and maintain public records required by the Property Owner to perform the Project. Upon request from the Property Owner, Company shall provide the Property Owner with a copy of the requested records or allow the records to be inspected or copied within a reasonable time at a cost that does not exceed the cost provided by law. The Company shall ensure that public records that are exempt or confidential and exempt from public records disclosure requirements are not disclosed except as authorized by law for the duration of the contract term and following completion of the contract if the Company does not transfer the records to the public agency. Upon completion of the Project, transfer, at no cost, to the Property Owner all public records in possession of the contractor or keep and maintain public records required by the Property Owner to perform the service. If the Company transfers all public records to the Property Owner upon completion of the Project, the Company shall destroy any duplicate public records that are exempt or confidential and exempt from public records disclosure requirements. If the Company keeps and maintains public records upon completion of the Project, the Company shall meet all applicable requirements for retaining public records. All records stored electronically must be provided to the Property Owner, upon request from the Property Owner's custodian of public records, in a format that is compatible with the information technology systems of the Property Owner. IF THE COMPANY HAS QUESTIONS REGARDING THE APPLICATION OF CHAPTER 119, FLORIDA STATUES, TO THE COMPANY'S DUTY TO PROVIDE PUBLIC RECORDS RELATING TO THIS PROJECT, CONTACT THE CUSTODIAN OF PUBLIC RECORDS AT CITY CLERK City of Opa-locka 780 Fisherman Street Opa-locka, FL 33054 (305)953-2800 ifloresna,Opalockafl.gov 11.0 TERM AND TERMINATION 11.1 The CITY may terminate for cause upon the occurrence of any one or more of the following events: 11.1.1 If CONTRACTOR commences a voluntary case under any chapter of the Bankruptcy Code as now or hereafter in effect, or if CONTRACTOR takes any equivalent or similar action by filing a petition or otherwise under any other federal or state law in effect at such time relating to the bankruptcy or insolvency. 11.1.2 If a petition is filed against CONTRACTOR under any chapter of the Bankruptcy Code as now or hereafter in effect at the time of filing, or if a petition is filed seeking any such equivalent or similar relief against CONTRACTOR under any other federal or state law in effect at the time relating to bankruptcy or insolvency. 11.1.3 If CONTRACTOR makes a general assignment for the benefit of creditors. 11.1.4 If a trustee, receiver, custodian or agent of CONTRACTOR is appointed under applicable law or under contract, whose appointment or authority to take charge of property of CONTRACTOR is for the purpose of enforcing a Lien against such property or for the purpose of general administration of such property for the benefit of CONTRACTOR'S creditors. 11.1.5 If CONTRACTOR admits in writing an inability to pay its debts generally as they become due. 11.1.6 If CONTRACTOR persistently fails to perform the Work in accordance with the Contract Documents (including but not limited to, failure to supply sufficient skilled Workers or suitable materials or equipment or failure to adhere to the progress schedule as same may be revised from time to time). 11.1.7 If CONTRACTOR disregards laws or regulations of any public body having jurisdiction. 11.1.8 If CONTRACTOR otherwise violates in any substantial way any provisions of the Contract Documents. 11.2 In the event the CONTRACTOR fails to comply with the provisions of Section 11.1 of this Agreement or any material part of its Response to RFP 2019-02, the CITY may declare the CONTRACTOR in default and notify them in writing, giving a reasonable time to cure the default, but in no event shall this time period exceed thirty (30) calendar days unless otherwise agreed to by the parties. In such event, the Agreement or shall only be compensated for any services completed as of the date written notice of default is served. 11.3 It is expressly understood and agreed that the CITY may terminate this Agreement, in total or in part for convenience, without cause or penalty, with sixty (60) calendar days' notice. In that event, the CITY'S sole obligation to the CONTRACTOR shall be payment for services for work previously authorized and performed, Such payment shall be determined on the basis of the hours of Work performed by the CONTRACTOR up to the time of termination, including materials. Upon such termination, the CITY may, without penalty or other obligation to the CONTRACTOR, elect to employ other persons to perform the same or similar services. 11.4 If CITY fails to make payment thereon for a period of thirty (30) calendar days, CONTRACTOR may, upon seven (7) additional days written notice to CITY, terminate the Agreement. 12.0 NOTICES Whenever either party desires to give notice unto the other, it must be given by written notice, sent by certified mail, addressed to the party for whom it is intended at the place last specified or by facsimile transfer with confirmation thereof The place for giving of notice shall remain such until it shall have been changed by written notice in compliance with the provisions of this paragraph. For the present, the parties designate the following as the respective place for giving of notice, to -wit: For CITY: With copy to: For CONTRACTOR: City of Opa-locka Attention: John E. Pate, City Manager Office of the City Manager 780 Fisherman Street Opa-locka, FL 33054 E-Mail: jpate@opalockafl.gov 786) 338-6598 Burnadette Norris Weeks, Esq. Burnadette Norris -Weeks P.A. 401 NW 7th Avenue Fort Lauderdale, Florida 33311 Fax: 954-768-9770 E-Mail: bnorris@apnwplaw.com Damian Chmielewski IPFone 1035 N.E. 125th Street, Suite 200 Miami, FL 33161 13.0 NONDISCRIMINATION AND EQUAL OPPORTUNITY EMPLOYMENT 13.1 During the performance of this Agreement, CONTRACTOR shall not discriminate against any employee or applicant for employment because of race, religion, color, sex or national origin. 13.2 CONTRACTOR shall comply with all applicable local, state and federal labor and safety laws and regulations. 14.0 SCRUTINIZED COMPANIES In accordance with Section 287.135, Florida Statutes, as amended, a company is ineligible to, and may not, bid on, submit a proposal for, or enter into or renew a contract with an agency or local governmental entity for goods or services if: Any amount of, at the time of bidding on, submitting a proposal for, or entering into or renewing such contract, the company is on the Scrutinized Companies that Boycott Israel List, created pursuant to Section 215.4725, Florida Statutes, or is engaged in a boycott of Israel; or One million dollars or more, if at the time of bidding on, submitting a proposal for, or entering into or renewing such contract, the company: 1. Is on the Scrutinized Companies with Activities in Sudan List or the Scrutinized Companies with Activities in the Iran Petroleum Energy Sector List, created pursuant to Section 215.73, Florida Statutes; or 2. Is engaged in business operations in Syria. By submitting a bid, proposal or response, the CONTRACTORS, principals or owners certify that they are not listed on the Scrutinized Companies that Boycott Israel List, Scrutinized Companies with Activities in Sudan List, Scrutinized Companies with Activities in the Iran Petroleum Energy Sector List, or is engaged in business operations in Syria. In the event CONTRACTOR is placed on the Scrutinized Companies that Boycott Israel List, created pursuant to Section 215.4725, Florida Statutes, or is engaged in a boycott of Israel, the CITY has the right to terminate this Agreement. ACCEPTANCE OF AGREEMENT Execution of this Agreement by both parties signifies agreement with all the terms and conditions. In witness of the foregoing, the parties have set their hands and seals the day and year first written above. BY: CITY OF OPA-LOCKA, FLORIDA Matthew A. Pigatt, Mayor APPROVED AS TO FORM AND ATTEST: LEGAL SUFFICIENCY: Joanna Flores, City Clerk Burnadette Norris -Weeks, P.A. City Attorney CONTRACTOR WITNESS: Signature of Corporate Representative Signature of Witness Printed Name of Corporate Representative (Corporate Seal) STATE OF FLORIDA COUNTY OF Printed Name of Witness The foregoing instrument was acknowledge before me this IPFone. day of , 2020 by in their capacity as of Interactive Services, Inc., d/b/a Personally known Produced identification Type of identification produced NOTARY PUBLIC or DEPUTY CLERK AGREEMENT VOICE OVER IP PHONE SYSTEM THIS IS AN AGREEMENT, dated the 23 (day of April, 2019, between: CITY OF LIGHTHOUSE POINT, a Florida municipal corporation, hereinafter "CITY," and Interactive Services Network, Inc., d/b/a IPFone, a Florida corporation, hereinafter "CONTRACTOR." WITNESSETH: WHEREAS, Request for Proposals, Project No. RFP No. 2019-02, "Voice Over IP Phone System" included and incorporated herein as Attachment A, was advertised on January 13, 2019, and advised that sealed proposals would be received at the City Clerk's Office until February 14, 2019, at 2:00 p.m.; and, WHEREAS, the sealed proposals that were received were opened and read aloud in the CITY Clerk's Office, at 2200 N.E. 381 Street, Lighthouse Point, Florida; and, WHEREAS, CONTRACTOR has been determined to be the responsible and responsive Proposer for the Project; and, WHEREAS, the CITY Commission deems it to be in the best interest of the residents and citizens to accept the Response to the City's RFP 2019-02 from CONTRACTOR for "Voice Over IP Phone System"; and, WHEREAS, CITY has determined that entering into this Agreement with CONTRACTOR for the Work contemplated by this Agreement is in the best interests of the health, safety, and welfare of the citizens and residents of the CITY; and, WHEREAS, CITY and CONTRACTOR have determined that it is in the best interests of the parties hereto to enter into this Agreement for `Voice Over IP Phone System" (hereafter referred to as the "Work"); and, NOW, THEREFORE, IN CONSIDERATION of the mutual covenants and undertakings and other good and valuable consideration the receipt and sufficiency of which is hereby acknowledged, the parties do mutually covenant and agree as follows: 1.0 PREAMBLE CONTRACTOR submitted a Response to RFP 2019-02, which is included and incorporated in this Agreement as Attachment B. All Work shall be completed pursuant to the Response. In the event of a conflict among this Agreement, RFP 2019-02, and CONTRACTOR'S Response to RFP 2019-02, the conflict shall be resolved in the following order: 1.1 This Agreement; 1.2 RFP 2019-02; (00297529.1 1547-9902061) 1.3 CONTRACTOR'S Response to RFP 2019-02 2.0 SCOPE OF WORK 2.1 CONTRACTOR shall furnish all of the materials, tools, supplies, and labor necessary to perform all of the Work. CONTRACTOR represents to CITY with full knowledge that CITY is relying upon these representations when submitting a Response to RFP 2019-02, that CONTRACTOR has the professional expertise, experience, and manpower to perform the Work requested. The CONTRACTOR will bear all costs associated with the Work. 2.2 CONTRACTOR shall provide and install Voice Over IP Phones at City facilities as determined by the CTTY, as well as other equipment necessary for the operation and functionality of the phones, pursuant to its Response to RFP 2019-02. All phones and equipment shall meet the specifications within the Response to RFP 2019-02. 2.3 All licensing and hardware configuration is included within the Scope of Work. 2.3 The CONTRACTOR will provide on -site training for CITY employees pursuant to its Response to RFP 2019-02. 3.0 CONTRACTOR PERFORMANCE RESPONSIBILITIES 3.1 Consistent with the CONTRACTOR'S Response to RFP 2019-02, CONTRACTOR SHALL: 3.1.1 Install the phones and associated equipment and hardware within sixty (60) days after the issuance of a Notice to Proceed by the CITY. The CITY will issue the Notice to Proceed during the initial phase of the Deployment Strategy within CONTRACTOR'S Response to RFP 2019-02. 3.1.2 Indicate manufacturer's warranties for all proposed equipment. 3.1.3 Provide five (5) years of annual service and maintenance for all equipment and installation as set forth in the CONTRACTOR'S Response to RFP 2019-02, to commence on completion of installation. 3.1.4 Acknowledge that no adjustment in the price to a higher amount shall be allowed should the CONTRACTOR not adequately acquaint itself with the locations and the needs for such locations. 3.1.5 Be responsible for obtaining any and all required building permits. City permit fees will be waived. 3.1.6 CONTRACTOR shall respond to any system outage within four (4) hours. 3.1.7 CONTRACTOR confirms there are no licensing fees for the lifetime of the system. 3.2 The CITY acknowledges its Role, Tasks and Responsibilities as set forth in CONTRACTOR'S Response to RFP 2019-02. 4.0 EFFECTIVE DATE AND CONTRACT PERIOD This Agreement will become effective upon execution by both parties. The initial term of this Agreement (00297529.1 1547-9902061E expires upon the completion of the sixty (60) monthly payments described in Section 5.0 below and the Response to RFP 2019-02. This Agreement may be renewed on such terms as agreed to by the parties; provided that the length of any renewal shall not exceed five (5) years. 5.0 CONTRACT PRICE Contract prices are identified in CONTRACTOR'S Response to RIP 2019-02 included as Attachment B to this Agreement. Payments shall be made on a monthly basis for sixty (60) months, with the initial payment due upon substantial completion of the site rollout as described in CONTRACTOR'S Response to RIP 2019-02. The total cost and the amount of the monthly payments will be determined by applying the unit prices in CONTRACTOR'S Response to RFP 2019-02 to the actual final installations. 6.0 INDEMNIFICATION 6.1 The CONTRACTOR agrees to protect, defend, indemnify, and hold harmless the CITY of Lighthouse Point, its officers, employees, and agents from and against any and all lawsuits, penalties, damages, settlements, judgments, decrees, costs, charges, and other expenses or liabilities of every kind in connection with or arising directly out of the work agreed to be performed herein, to the extent caused by the negligence, recklessness, or intentional wrongful misconduct of CONTRACTOR, its employees, servants, agents, and subcontractors. Without limiting the foregoing, any and all such claims, suits, etc., relating to personal injury, death, damage to property, defects in materials or workmanship, actual or alleged infringement of any patent, trademark, copyright or of any other tangible or intangible personal or property right, or any actual or alleged violation of any applicable statute, ordinance, administrative order, rule or regulation or decree of any court, is included in the indemnity. CONTRACTOR further agrees to investigate, handle, respond to, provide defense for, and defend any such claims, etc., at his sole expense and agrees to bear all other costs and expenses related thereto, even if the claim(s) is groundless, false, or fraudulent. Pursuant to Section 725.06, Florida Statutes, the indemnification required by this Section is limited to $1,000,000, which the parties agree beam a reasonable commercial relationship to the Agreement. In case of injury to persons, animals, or property, real or personal, by reason of failuro to erect or maintain proper and necessary barricades, safeguards, and signals or by reason of any negligence of any CONTRACTOR, or any of the CONTRACTOR'S agents, servants, or employees during the performance of the work before the estimates have become due under this Agreement, the CITY may, through its officials, withhold such payments as long as it may deem necessary for the indemnity of the CITY as Owner, provided that the failure to pay the same shall not be construed or considered as a waiver of the indemnity as hereinabove set forth. 6.2 The parties recognize that various provisions of this Agreement, including but not necessarily limited to this Section, provide for indemnification by the CONTRACTOR and that Section 725.06, Florida Statutes, requires a specific consideration be given thereof. The parties therefore agree that the sum of Ten Dollars and 00/100 ($10.00), receipt of which is hereby acknowledged, is the specific consideration for such indemnities, and the providing of such indemnities is deemed to be part of the specifications with respect to the services to be provided by CONTRACTOR. Furthermore, the parties understand and agree that the covenants and representations relating to this indemnification provision shall survive the term of this Agreement and continue in full force and effect as to the parry's responsibility to indemnify. 7.0 INSURANCE 7.1 CONTRACTOR and all SUBCONTRACTORS shall have the proper insurance coverage and documents for this type of project, which will include: 7.1.1 Comprehensive General or Commercial Liability: CONTRACTOR shall provide (00297529.1 1547-9902061j Comprehensive General or Commercial Liability Insurance, including the City of Lighthouse Point, as an additional insured, with minimum limits of One Million Dollars ($1,000,000) per occurrence, combined single limit for Bodily Injury Liability and Property Damage Liability. CONTRACTOR shall provide Two Million Dollar ($2,000,000) annual aggregate Comprehensive General Liability coverage. CITY shall be named as an additional insured. Coverage must be afforded on a form no more restrictive than the latest edition of the Comprehensive General Liability policy, without restrictive endorsements, as filed by the Insurance Services Office. 7.1.2 Worker's Compensation: CONTRACTOR shall comply with statutory obligations imposed by Worker's Compensation or Occupational Disease Laws, including, where applicable, the United States Longshoremen's and Harbor Worker's Act, the Federal Employer's Liability Act and the Homes Act. Employer's Liability Insurance shall be provided with a minimum of One Million Dollars ($1,000,000) limit, and One Hundred Thousand Dollars ($100,000) per accident. CONTRACTOR agrees to be responsible for the employment, conduct and control of its employees and for any injury sustained by such employees in the course of their employment. CONTRACTOR shall provide Worker's Compensation and Employer's Liability Insurance for the benefit of CONTRACTOR'S work force in accordance with State Statutes. 7.1.3. Business Automobile Liability: CONTRACTOR shall provide Business Automobile Liability with minimum limits of One Million Dollars ($1,000,000) per occurrence combined single limit for Bodily Injury Liability and Property Damage Liability. The CITY shall be named as an additional insured in respect to this Agreement. Certificates evidencing the required limits will be provided to the CITY amorally on the anniversary date of the Agreement. Coverage must be afforded on a form no more restrictive than the latest edition of the Business Automobile Liability policy, without restrictive endorsements, as filed by the Insurance Services Office. 7.2 Certificates of Insurance: Before commencing performance of the Agreement, the CONTRACTOR shall furnish the CITY of Lighthouse Point a duplicate policy of Certificate of Insurance for the required insurance as specified above, which shall contain the following: 7.2.1 Name of insurance carrier(s) 7.2.2 Effective and expiration dates of policies 7.2.3 Thirty (30) days written notice by carrier of any cancellation or material change in a policy. 7.2.4 Duplicate Policy or Certificates of Insurance stating that the interests of the CITY of Lighthouse Point, Florida, is included as an additional named insured. and specifying the project/location. 7.3 Such insurance shall apply despite any insurance which the CITY of Lighthouse Point may carry in its own name. 8.0 WARRANTIES CONTRACTOR warrants that its services are to be performed within the limits prescribed by the CITY with the usual thoroughness and competence of industry standards. 9.0 MISCELLANEOUS (00297529.1 1547-9902061} 9.1 Law Governing: This Agreement shall be governed by and construed in accordance with the Laws of the State of Florida. 9.2 Venue for litigation concerning this Agreement shall be in Broward County, Florida. 9.3 Each party waives its rights to a trial by jury. 9.4 In the event it becomes necessary for either party herein to seek legal means to enforce the terms of the Agreement, the prevailing party shall be entitled to its reasonable attorney fees and court costs and para legal fees at both the trial and appellate levels. 9.5 Severability: If any portions of this Agreement shall be held invalid or unenforceable, such invalidity or unenforceability shall not affect any other provisions hereof, and this Agreement shall be construed and enforced as if such provisions had not been included. 9.6 This Agreement may not be assigned without the prior written approval of the CITY. 9.7 Any use of SUBCONTRACTORS must have prior approval from the CITY. 10.0 PUBLIC RECORDS The Company shall keep and maintain public records required by the Property Owner to perform the Project. Upon request from the Property Owner, Company shall provide the Property Owner with a copy of the requested records or allow the records to be inspected or copied within a reasonable time at a cost that does not exceed the cost provided by law. The Company shall ensure that public records that are exempt or confidential and exempt from public records disclosure requirements are not disclosed except as authorized by law for the duration of the contract term and following completion of the contract if the Company does not transfer the records to the public agency. Upon completion of the Project, transfer, at no cost, to the Property Owner all public records in possession of the contractor or keep and maintain public records required by the Property Owner to perform the service. If the Company transfers all public records to the Property Owner upon completion of the Project, the Company shall destroy any duplicate public records that are exempt or confidential and exempt from public records disclosure requirements. If the Company keeps and maintains public records upon completion of the Project, the Company shall meet all applicable requirements for retaining public records. All records stored electronically must be provided to the Property Owner, upon request from the Property Owner's custodian of public records, in a format that is compatible with the information technology systems of the Property Owner. IF THE COMPANY HAS QUESTIONS REGARDING THE APPLICATION OF CHAPTER 119, FLORIDA STATUES, TO THE COMPANY'S DUTY TO PROVIDE PUBLIC RECORDS RELATING TO THIS PROJECT, CONTACT THE CUSTODIAN OF PUBLIC RECORDS AT CITY CLERK City of Lighthouse Point 2200 N.E. 38th Street Lighthouse Point, FL 33064 (954) 943-6500 joh(fiiahthousepoint.com 11.0 TERM AND TERMINATION (00297529.1 154749020611 11.1 The CITY may terminate for cause upon the occurrence of any one or more of the following events: 11.1.1 If CONTRACTOR commences a voluntary case under any chapter of the Bankruptcy Code as now or hereafter in effect, or if CONTRACTOR takes any equivalent or similar action by filing a petition or otherwise under any other federal or state law in effect at such time relating to the bankruptcy or insolvency. 11.1.2 If a petition is filed against CONTRACTOR under any chapter of the Bankruptcy Code as now or hereafter in effect at the time of filing, or if a petition is filed seeking any such equivalent or similar relief against CONTRACTOR under any other federal or state law in effect at the time relating to bankruptcy or insolvency. 11.1.3 If CONTRACTOR makes a general assignment for the benefit of creditors. 11.1.4 If a trustee, receiver, custodian or agent of CONTRACTOR is appointed under applicable law or under contract, whose appointment or authority to take charge of property of CONTRACTOR is for the purpose of enforcing a Lien against such property or for the purpose of general administration of such property for the benefit of CONTRACTOR'S creditors. 11.1.5 If CONTRACTOR admits in writing an inability to pay its debts generally as they become due. 11.1.6 If CONTRACTOR persistently fails to perform the Work in accordance with the Contract Documents (including but not limited to, failure to supply sufficient skilled Workers or suitable materials or equipment or failure to adhere to the progress schedule as same may be revised from time to time). 11.1.7 If CONTRACTOR disregards laws or regulations of any public body having jurisdiction. 11.1.8 If CONTRACTOR otherwise violates in any substantial way any provisions of the Contract Documents. 11.2 In the event the CONTRACTOR fails to comply with the provisions of Section 11.1 of this Agreement or any material part of its Response to RFP 2019-02, the CITY may declare the CONTRACTOR in default and notify them in writing, giving a reasonable time to cure the default, but in no event shall this time period exceed thirty (30) calendar days unless otherwise agreed to by the parties. In such event, the Agreement or shall only be compensated for any services completed as of the date written notice of default is served. 11.3 It is expressly understood and agreed that the CITY may terminate this Agreement, in total or in part for convenience, without cause or penalty, with sixty (60) calendar days' notice. In that event, the CITY'S sole obligation to. the CONTRACTOR shall be payment for services for work previously authorized and performed. Such payment shall be determined on the basis of the hours of Work performed by the CONTRACTOR up to the time of termination, including materials. Uponsuch termination, the CITY may, without penalty or other obligation to the CONTRACTOR, elect to employ other persons to perform the same or similar services. 11.3 If CITY fails to make payment thereon for a period of thirty (30) calendar days, CONTRACTOR may, upon seven (7) additional days written notice to CITY, terminate the Agreement. {00297529.1 1547-9902061) 12.0 NOTICES Whenever either party desires to give notice unto the other, it must be given by written notice, sent by certified mail, addressed to the party for whom it is intended at the place last specified or by facsimile transfer with confirmation thereof. The place for giving of notice shall remain such until it shall have been changed by written notice in compliance with the provisions of this paragraph. For the present, the parties designate the following as the respective place for giving of notice, to -wit For CITY: With copy to: For CONTRACTOR: City of Lighthouse Point Attention: John D. Lavisky, City Administrator 2200 NE 38th Street I .ighthouse Point, Florida 33064 Telephone: (954) 943-6500 / Fax: (954) 784-3446 Michael D. Cirullo, Jr., City Attorney do Goren, Cherof Doody & Errol, P.A. 3099 Fast Commercial Boulevard, Suite 200 Fort Lauderdale, Florida 33308 Telephone: (954) 771-4500 / Fax: 954-771-4923 ,.. in ion t3 irni e "euz F-4 n •(ru 13.0 NONDISCRIMINATION AND EQUAL OPPORTUNITY EMPLOYMENT 13.1 During the performance of this Agreement, CONTRACTOR shall not discriminate against any employee or applicant for employment because of race, religion, color, sex or national origin. 13.2 CONTRACTOR shall comply with all applicable local, state and federal labor and safety laws and regulations. 14.0 SCRUTINIZED COMPANIES In accordance with Section 287.135, Florida Statutes, as amended, a company is ineligible to, and may not, bid on, submit a proposal for, or enter into or renew a contract with an agency or local governmental entity for goods or services if: Any amount of, at the time of bidding on, submitting a proposal for, or entering into or renewing such contract, the company is on the Scrutinized Companies that Boycott Israel List, created pursuant to Section 215.4725, Florida Statutes, or is engaged in a boycott of Israel; or One million dollars or more, if at the time of bidding on, submitting a proposal for, or entering into or renewing such contract, the company: 1. Is on the Scrutinized Companies with Activities in Sudan List or the Scrutinized Companies with Activities in the Iran Petroleum Energy Sector List, created pursuant to Section 215.73, Florida Statutes; or 2. Is engaged in business operations in Syria. (00297529.1 1547-9902061) By submitting a bid, proposal or response, the CONTRACTORS, principals or owners certify that they are not listed on the Scrutinized Companies that Boycott Israel List, Scrutinized Companies with Activities in Sudan List, Scrutinized Companies with Activities in the Iran Petroleum Energy Sector List, or is engaged in business operations in Syria. In the event CONTRACTOR is placed on the Scrutinized Companies that Boycott Israel List, created pursuant to Section 215.4725, Florida Statutes, or is engaged in a boycott of Israel, the CITY has the right to terminate this Agreement. ACCEPTANCE OF AGREEMENT Execution of this Agreement by both parties signifies agreement with all the terms and conditions. In witness of the foregoing, the parties have set their hands and seals the day and year first written above. z Signature o Wnitss Printed Name of Witnes J STATE OF FLO • ! A COUNTY OF i AAccle BY: CITY OF LIGHTHOUSE POINT, FLORIDA ‘,7,0 Glenn Troast, Mayor Michael D, Cirullo, Jr., Cityomey1;, s 'O. CONTRACTOR SignatuoCorporate President Prigted Name of Corporate President (Corporate Seal) The foregoing instrument was acknoy1 td edged befpre me this �day of (42019, by //Jjjj 1,,n)e N dw, +elguAk.:in their capacity as pre,5 / a "-11- of Interactive Services Nfetwork, Inc., d/b/a IPFone. NOTARY+ Y ,H EVANGELINA BENITEZ V Personally Known OR ���s NotaryPublic - State of Florida {00297529.I 1547.9902060 p0, 2019 0 ` �,'` BondeMy dExpires R National Notary /��' ��uf,u• rough Produced Identification Type of Identification Produced (00297529.1 1547-9902063) ATTACHMENT A: RFP 2019-02 {00297529.1 15474902061) CITY OF LIGHTHOUSE POINT REQUEST FOR PROPOSAL Sealed bids will be received until Thursday, February 14, 2019, at 2:00 p.m. local time, in the Office of the City Clerk, located in the Lighthouse Point City Hall, 2200 N.E. 38th Street, Lighthouse Point, Florida 33064. Bids will be publicly opened and read aloud immediately thereafter in the Office of the City Clerk: "Voice Over IP Phone System" RFP 2019-002 City seeks a highly available hosted system that is functional in terms of our current needs for all departments, but that can easily and inexpensively be updated/upgraded to address future needs. Selected proposer(s) shall provide equipment and services to include: • Hosted VoIP system. • Business telephone system hardware, software and voicemail equipment. • Installation and configuration services for this equipment. • Training of users and administrators. • Maintenance of equipment and software. • Ensuring there are no other ancillary costs other than those specified in the proposal. • All equipment, software, licensing and maintenance pricing must be clearly staled. • All pricing must include both a five (5) and seven (7) year analysis of the Total Cost of Ownership. • Functionality of standard equipment and features to meet our specific needs. • Ability to save communications costs by using Internet Technologies. • System capable of filtering hacking or TDoS attacks and prevention of unauthorized access. Bidding blanks, filing instructions, and specifications may be obtained in the Office of the City Clerk. Bids will not be accepted from anyone who obtains the bid documents from any other party. This bid is advertised on www.demandstar.com, and the Sun Sentinel newspaper It will be the sole responsibility of the bidder to clearly mark bid as such, and ensure that the bid reaches the City prior to the bid opening date and time listed. One (1) original and five (5) copies must be submitted in sealed packaging and clearly marked "Voice Over IP Phone System, RFP 2019-002" on all packaging, including any outer shipping package or envelope. Any uncertainty regarding the time a bid is received will be resolved against the bidder. Pursuant to Florida law, all responses to this Request for Proposal are exempt public records until thirty (30) days after opening, or award of proposal, whichever is sooner. In the event presentations are necessary, all responders will be required to exit the room during the presentations of the other responders as portions of selection committee meetings at which presentations are made are exempt from Florida's public meeting laws. The City of Lighthouse Point reserves the right to reject any and all proposals, to waive any and all informalities and irregularities, and to accept or reject all or any part of any proposal as they deem to be in the best interest of the citizens of the City, or City may reject proposals and re -advertise. Contact the City Clerk, Jennifer Oh, at 954-943-6500 with any questions concerning this Request for Proposal. Jennifer Oh, City Clerk Advertised: Sunday, January 13, 2019 1 of 13 SECTION 1: INSTRUCTIONS TO PROPOSERS The following instructions are given for the purpose of guiding Proposers in properly preparing their proposal or proposals. These directions have equal force and weight with the specifications and strict compliance is required with all of these provisions. 1. QUALIFICATIONS OF PROPOSERS: No Proposal will be accepted from, nor will any contract be awarded to, any person who is in arrears to the City of Lighthouse Point, upon any debt or contract, or who has defaulted, as surety or otherwise, upon any obligation to the City, or who is deemed irresponsible or unreliable by the City Commission of Lighthouse Point. 2. PERSONAL INVESTIGATION: Proposers shall satisfy themselves by personal investigation and by such other means as they may think necessary or desirable, as to the conditions affecting the proposed request and the cost. No information derived from City staff or their assistants shall relieve the Selected Proposer from any risk or from fulfilling all terms of the request. 3. INCONSISTENCIES: Any seeming inconsistency between different provisions of specifications, proposal, or any point requiring explanation must be inquired into by the Proposer, in writing, at least ten (10) days prior to the time set for opening Proposals. After Proposals are opened, the Proposers shall abide by the decision of the City Administrator or designee as to such interpretation. 4. ADDENDA AND INTERPRETATIONS: No interpretations of the meaning of the specifications or other contract documents will be made orally to any Proposer. Proposers must request from the City Clerk or City designee such interpretation in writing. To be considered, such request must be received at least ten (10) days prior to the date fixed for the opening of proposals. Any and all interpretations and any supplemental instructions will be in the form of a written addenda which, if issued, will be sent to all prospective Proposers (at the address furnished for such purpose) not later than five (5) days prior to the date fixed for the opening of proposals. Failure of any Proposer to receive any such addenda or interpretation shall not relieve any Proposer from any obligation under his proposal as submitted. All addenda so issued shall become a part of the contract document. Proposer shall verify that he has all addenda before submitting his proposal. 5. PUBLIC ENTITY CRIMES: A person or affiliate who has been placed on the convicted vendor list following a conviction for a public entity crime may not submit a proposal to provide any goods or services to a public entity, may not submit a proposal with a public entity for the construction or repair of a public building or public work, may not submit proposals on leases of real property to a public entity, may not be awarded or perform work as a contractor, supplier, subcontractor, or consultant under a contract with any public entity, and may not transact business with any public entity for a period of thirty-six (36) months from the date of being placed on the convicted vendor list. 6. DISCRIMINATORY VENDOR LIST: An entity or affiliate who has been placed on the Florida Department of Management Services' Discriminatory Vendor List may not submit a bit. 7. LEGAL CONDITIONS: Proposers are notified to familiarize themselves with the provisions of the laws and regulations of the State of Florida, applicable ordinances of Broward County, and with the provisions in the Charter and the ordinances of the City of Lighthouse Point. Any omissions or inconsistencies herein shall not relieve Proposer of any obligations to comply with such applicable laws, at Proposer expenses. 8. FORMS OF PROPOSALS: Sealed proposals will be received until Thursday, February 14, 2019, at 2:00 p.m. local time, in the Office of the City Clerk, located in the Lighthouse Point City Hall, 2200 N.E. 38th Street, Lighthouse Point, Florida 33064. Proposals will be publicly opened and read aloud immediately thereafter in the Office of the City Clerk. Each Proposal and its accompanying statements must be made on the blanks provided. The forms must be submitted in good order and with all the blanks filled in. One (1) original and five (5) copies must be enclosed in a sealed envelope when submitted to the Office of the City Clerk, 2200 N.E. 38th Street, Lighthouse Point, Florida 33064, and all outer packaging must show the name of the Proposer and be clearly marked "Voice Over IP Phone System, REP 2019-002". The Proposal must be signed by one duly authorized to do so, and in case signed by a deputy or subordinate, the principal's properly written authority to such deputy or subordinate must accompany the Proposal. No Proposal will be 2 of 13 accepted, for any reason whatsoever, which is not submitted to the Office of the City Clerk as stated above, within the specified time. Any dispute about the timeline of submission shall be resolved against the Proposer. 9. BID BOND: None required. 10. FILLING IN PROPOSALS: AlI prices must be written in the Proposal. Proposer shall distinctly state the Proposal is, in all respects, fair and without collusion or fraud. 11. PROPOSALS FIRM FOR ACCEPTANCE: Proposer warrants, by virtue of bidding, that the Proposal and the prices quoted in the Proposal will be firm for acceptance by the City of Lighthouse Point for a period of ninety (90) days from the date of proposal opening. 12. WITHDRAWALS: Any Proposer may, without prejudice to himself, withdraw their proposal at any time prior to the expiration of the time during which proposals may be submitted. Such request for withdrawal must be in writing and signed in the same manner and by the same person who signed the proposal. 13. CAUSES FOR REJECTION: No Proposal will be canvassed, considered, or accepted which, in the opinion of the City Administration, is informal or unbalanced, or contains inadequate or unreasonable prices for any items; each item must carry its own proportion of the cost as nearly as is practicable. Any alteration, erasure, interlineations, or failure to specify proposals for all items called for in the schedule shall render the Proposal informal. 14. REJECTION OF PROPOSALS: The City reserves the right to reject any Proposal if the evidence submitted by the Proposer, or if the investigation of such Proposer, fails to satisfy the City that such Proposer is properly qualified to carry out the obligations. Any or all Proposals will be rejected, if there is reason to believe that collusion exists among Proposers. A Proposal will be considered irregular and may be rejected, if it shows serious omissions, alterations in form, additions not called for, conditions or unauthorized alternates, or irregularities of any kind. The City of Lighthouse Point reserves the right to reject any and all Proposals, to waive any and all informalities and irregularities, and to accept or reject all or any part of any Proposal, and to waive such technical errors as may be deemed to be in the best interest of the City, or the City may reject Proposals and re -advertise. 15. AWARD OF PROPOSAL: The City will award the Proposal to the most responsible and responsive lowest Proposer as determined by the Selection Committee. All meetings of the Selection Committee are public meetings, subject to statutory exemptions. Notice of the meetings will be posted at City Hall. If a proposer desires direct notice, please advise on the response and provide an email address for such notice. 16. AGREEMENT: City will enter into agreement with selected vendor(s). 17. PAYMENT: Payment will be made when the product is received and accepted by the City. Selected Proposer will invoice the City. The invoice shall be solely for the purpose of documenting payment due and payable to the Proposer, and shall not contain any terms and conditions not disclosed in the Bid. 18. AUDIT OF CONTRACTOR'S RECORDS: Upon award, the City reserves the right to conduct any necessary audit of the Contractor's records. Such an audit, or audits, may be conducted by the City or its representatives at any time prior to final payment, or thereafter, for a period up to three (3) years. The City may also require submittal of the records, at no cost to the City, from the Contractor, the subcontractor, or both. For the purpose of this Section, records shall include all books of account, supporting documents and papers deemed necessary by the City to assure compliance with the Request for Proposal provisions. Failure of the proposer to comply with these requirements may result in disqualification or suspension from bidding for future contracts or disapproval as a subcontractor at the option of the City. The Contractor shall assure that his subcontractor will provide access to his records pertaining to the project upon request by the City. 3 of 13 19. QUESTIONS ABOUT THE RFP: Questions regarding the project or the proposal process shall be directed in writing to the City Clerk, City of Lighthouse Point, 2200 N.E. 38th Street, Lighthouse Point, Florida 33064 or by email at joh@lighthousepoint.com no later than Tuesday, February 5, 2019, at 2:00 p.m. local time. Failure by the City to respond to an inquiry shall not excuse a late or incomplete submission. 20. LOBBYISTS: Pursuant to Broward County Ordinance 2011-19, Lobbyists, and any of their principals or employers attending such meeting, are required to complete a Contact Log contemporaneously with the meeting. City of Lighthouse Point Ordinance 2011-0897 requires Lobbyists to register with the City PRIOR to engaging in lobbyist activities within the City. Contact with personnel of the City of Lighthouse Point other than the City Clerk or designated representative regarding the RFP shall be grounds for elimination and disqualification from the selection process. SECTION 2: GENERAL INFORMATION City seeks a highly available hosted system that is functional in terms of our current needs for all departments, but that can easily and inexpensively be updated/upgraded to address future needs. Departments include Police (Non 911), Fire, Public Works, City Clerk, City Administration, Finance, Recreation, and Library in multiple buildings. There are approximately 75 telephones currently in use. Selected proposer(s) shall provide equipment and services to include: • Hosted VoIP system. • Business telephone system hardware, software and voicemail equipment. • Installation and configuration services for this equipment. • Training of users and administrators. • Maintenance of equipment and software. • Ensuring there are no other ancillary costs other than those specified in the proposal. • All equipment, software, licensing and maintenance pricing must be clearly stated. • All pricing must include a five (5) year analysis of the Total Cost of Ownership. • Functionality of standard equipment and features to meet our specific needs. • Ability to save communications costs by using Internet Technologies. • System capable of filtering hacking or TDoS attacks and prevention of unauthorized access. SECTION 3: SCOPE OF SYSTEM AND ADMIMSTRATION The major features of the system are outlined below. Proposers shall to provide a solution to the specified areas, and propose any additional components or features necessary to complete the project. 1. The proposed VolP telephone system should include the ability to assign certain user solutions to certain users within the network. 2. The proposed VoIP telephone system must allow assigning authorization codes to individuals, projects, and customers in order to charge expenses directly to the appropriate departments and to control access to long distance facilities. 3. The proposed VoIP telephone system must permit station users to forward incoming calls to another phone of their choice. 4. Any station in the proposed VoIP telephone system must be able to park a call for retrieval at another station. 5. The proposed VoIP telephone system must allow station users to answer calls intended for other stations within a common call pickup group. 6. Station users of the proposed VoIP telephone system must be able to transfer a call in progress to an internal extension or external number without attendant intervention. 4 of 13 7. The proposed VoIP telephones system must support integration with email. 8. The proposed VolP telephone system must provide the ability to initiate a conference call with a minimum of five (5) additional parties. 9. The proposed VoIP telephone system must have the ability to store a list of frequently called numbers and make those available on a system wide basis to station users. 10. The proposed VoIP telephone system must provide waiting callers music -on -hold. 11. The proposed VoIP telephone system must support direct dialing to extensions from outside callers. 12. The solution proposed must include an integrated software "soft phone" solution, compatible with Microsoft Windows or Mac. The soft phone software must implement substantially all of the features a physical phone set when connected to Vendor's service solution. The proposed solution must include a method for delivering a caller's location to E911 that does not require manual entry of address information by end users. 13. The proposed VoIP telephone system must include a 'dial by name' directory feature, allowing callers to find a user on the system. 14. The proposed VoIP telephone system must include desktop phones with the ability to be used anywhere there is an internet connection, allowing users to work remotely and make and receive calls on their City phone. 15. The proposed VolP telephone system must support flexible main greetings for holiday, inclement weather announcements, and emergency situations. 16. The proposed VoIP telephone system must allow users to check voicemail and administer voicemail settings from an outside line (like do not disturb, vacation greetings, illness greeting). 17. The proposed VoIP telephone system must include an online administrative interface to facilitate end user configurations, dialing privileges, and Moves, Adds and Changes. 18. The proposed VoIP telephone system must provide platform architecture with comprehensive capacity and instances to provide at least 99.999% uptime. SECTION 4: INSURANCE REQUIREMENTS Contractor and all Subcontractors shall have the proper insurance coverage and documents for this type of project, which will include: 1. Comprehensive General or Commercial Liability: Contractor shall provide Comprehensive General or Commercial Liability Insurance, including the City of Lighthouse Point, as an additional insured, with minimum limits of One Million Dollars ($1,000,000) per occurrence, combined single limit for Bodily Injury Liability and Property Damage Liability. Contractor shall provide Two Million Dollar ($2,000,000) annual aggregate Comprehensive General Liability coverage. City shall be named as an additional insured. Coverage must be afforded on a form no more restrictive than the latest edition of the Comprehensive General Liability policy, without restrictive endorsements, as filed by the Insurance Services Office. 2. Worker's Compensation: Contractor shall comply with statutory obligations imposed by Worker's Compensation or Occupational Disease Laws, including, where applicable, the United States Longshoremen's and Harbor Worker's Act, the Federal Employer's Liability Act and the Homes Act. Employer's Liability Insurance shall be provided with a minimum of One Million Dollars ($1,000,000) limit, and One Hundred Thousand Dollars ($100,000) per accident. Contractor agrees to be responsible for the employment, conduct and control of its employees and for any injury sustained by such employees in the course of their employment. Contractor shall provide Worker's Compensation and Employer's Liability 5 of 13 Insurance for the benefit of Contractor's work force in accordance with State Statutes. 3. Business Automobile Liability: Contractor shall provide Business Automobile Liability with minimum limits of One Million Dollars ($1,000,000) per occurrence combined single limit for Bodily Injury Liability and Property Damage Liability. The City shall be named as an additional insured in respect to this Agreement. Certificates evidencing the required limits will be provided to the City annually on the anniversary date of the Agreement. Coverage must be afforded on a form no more restrictive than the latest edition of the Business Automobile Liability policy, without restrictive endorsements, as filed by the Insurance Services Office. 4. Certificates of Insurance: Before commencing performance of the Agreement, the Contractor shall furnish the City of Lighthouse Point a duplicate policy of Certificate of Insurance for the required insurance as specified above, which shall contain the following: a) Name of insurance carrier(s) b) Effective and expiration dates of policies c) Thirty (30) days written notice by carrier of any cancellation or material change in any policy d) Duplicate Policy or Certificates of Insurance stating that the interests of the City of Lighthouse Point, Florida, is included as an additional named insured, and specifying the project/location. Such insurance shall apply despite any insurance which the City of Lighthouse Point may carry in its own name. SECTION 5: INDEMNITY The Successful Proposer agrees to protect, defend, indemnify, and hold harmless the CITY of Lighthouse Point, its officers, employees, and agents from and against any and all lawsuits, penalties, damages, settlements, judgments, decrees, costs, charges, and other expenses or liabilities of every kind in connection with or arising directly out of the work agreed to be performed herein, to the extent caused by the negligence, recklessness, or intentional wrongful misconduct Successful Proposer, its employees, servants, agents, and subcontractors. Without limiting the foregoing, any and all such claims, suits, etc., relating to personal injury, death, damage to property, defects in materials or workmanship, actual or alleged infringement of any patent, trademark, copyright or of any other tangible or intangible personal or property right, or any actual or alleged violation of any applicable statute, ordinance, administrative order, rule or regulation or decree of any court, is included in the indemnity. Successful Proposer further agrees to investigate, handle, respond to, provide defense for, and defend any such claims, etc., at his sole expense and agrees to bear all other costs and expenses related thereto, even if the claims) is groundless, false, or fraudulent. Pursuant to Section 725.06, Florida Statutes, the indemnification required by this Section is limited to $1,000,000, which the parties agree bears a reasonable commercial relationship to the Agreement. In case of injury to persons, animals, or property, real or personal, by reason of failure to erect or maintain proper and necessary barricades, safeguards, and signals or by reason of any negligence of any Successful Proposer, or any of the Successful Proposer's agents, servants, or employees during the performance of the work before the estimates have become due under this Agreement, the City may, through its officials, withhold such payments as long as it may deem necessary for the indemnity of the City as Owner, provided that the failure to pay the same shall not be construed or considered as a waiver of the indemnity as hereinabove set forth. The parties recognize that various provisions of this Agreement, including but not necessarily limited to this Section, provide for indemnification by the CONTRACTOR and that Section 725.06, Florida Statutes, requires a specific consideration be given thereof. The parties therefore agree that the sum of Ten Dollars and 00/100 ($10.00), receipt of which is hereby acknowledged, is the specific consideration for such indemnities, and the providing of such indemnities is deemed to be part of the specifications with respect to the services to be provided by CONTRACTOR. Furthermore, the parties understand and agree that the covenants and representations relating to this indemnification provision shall survive the term of this Agreement and continue in full force and effect as to the parry's responsibility to indemnify. 6 of 13 SECTION 6: GOVERNING LAW Proposers agree that the disputes shall be governed by the laws of the State of Florida. Venue will be Broward County. Parties agree to waive their rights to a trial by jury. SECTION 7: SELECTION PROCESS The Selection Committee will evaluate the proposals, references, and company information provided by Proposers, as contained in their submittals. Each firm should submit documents that provide evidence of capability and willingness to provide the services required for the Committee's review. The score shall be determined by the Committee at a meeting, portions of which that involve presentations by Proposers or question and answer sessions involving Proposers is exempt from Florida's public meeting requirements pursuant to Section 286.0113, Florida Statutes. Certain information that is exempt from public records pursuant to Section 119.071(1) (b) or (c), Florida Statutes, may not be disclosed during such meeting. The Selection Committee will rank proposers on a weighted score. City will award the work to the most responsive and responsible lowest Proposer. Table: 2 Selection Criteria Points Ease of use, product quality, reliability, and warranty plan 15 References where similar systems have been installed 10 Service and support resources, including training by vendor for the installation and maintenance 15 Cost 60 Maximum Points 100 SECTION 8: PROPOSAL PACKAGE Each Proposer is required to complete and submit the following information with their proposal: A. Proposal Form B. Summary of Qualifications C. Drug -Free Workplace Certification of Compliance D. Non -Collusion Affidavit E. Scrutinized Company Certification, Pursuant to Florida State Statute 287.135. F. Documentation from State of Florida Division of Corporations confirming that Proposer is authorized to do business in the State of Florida. G. Additional information such as qualifications, references, technical information, warranty information, installation plan, and company information, etc. 7 of 13 PROPOSAL FORM ATTACHMENT A "Voice Over IP Phone System — RFP 2019-002" Proposal of (Company Name) (Address, City, State, Zip, Phone Number) TO: City of Lighthouse Point Attention: City Clerk 2200 N.E. 38th Street Lighthouse Point, FL 33064 The undersigned, as Proposer, hereby declares that the only person or persons interested in the proposal, as principal or principals, is or are named herein and that no other persons than herein mentioned has any interests in the Proposal of the contract to which the Work pertains; that this Proposal is made without connection or arrangement with any other person, company, or parties making Proposals and that the Proposal is in all respects fair and made in good faith without collusion and fraud. The Proposer further declares that he has examined the Request for Proposal and understands the equipment and materials that are desired, that he has made sufficient investigations to fully satisfy himself that such labor, material, and equipment are available, and he assumes full responsibility therefore; that he has examined the specifications for the Work and from his own experience or from professional advice that the specifications are sufficient for the labor, equipment and materials to be provided, and has the Request for Proposal, Detailed Scope of Work/Specifications, Qualification Statement, Public Entity Crime Form, and he has read all addenda prior to the opening of Proposals, and the he has satisfied himself fully, relative to all matters and conditions with respect to the Work to which this proposal pertains. The Proposer proposes and agrees, if this Proposal is accepted, to begin the project no later than thirty (30) days of the award of the proposal to Proposer, and complete the project no later than ninety (90) days after proposal award. Proposer: Address: Name: Title: Phone Number: 8 of 13 Fax Number: ATTACHMENT B SUMMARY OF QUALIFICATIONS Number of years your company has been in business: List of similar projects, locations, and dates of completion: Project Location Date Completed Contact Name/Phone # Has this company ever failed to complete work awarded to it? . If yes, where, when and why? Have you personally inspected the location of the proposed work? Provide Written Description Qualifications: (Attached company brochure or fact sheet, and resumes of key personnel) Insurance Information: A. Workmen's Compensation - limit per accident $ B. Comprehensive General Liability - limit per occurrence $ C. Business and Automotive liability - limit per occurrence $ D. Other: $ (Contractor will be required to furnish documentation if awarded the contract) Is this company a subsidiary? If yes, name of Parent company. Names of principals or officers: Name Title Name Title 9 of 13 Names of principals or officers of Parent Company, if any: Name Title Names of principals or officers of Primary Subcontractor, if any: Proposer: Address: Name Title Phone Number: Email: By: Fax Number: Signature Printed Name, Title Remainder of page left blank 10 of 13 ATTACHMENT C DRUG -FREE WORKPLACE CERTIFICATION OF COMPLIANCE The undersigned Contractor (firm) in accordance with Chapter 287.087, Florida Statutes, hereby certifies that does: (Name of Company) 1. Publish a statement notifying employees that the unlawful manufacturing, distribution, dispensing, possession, or use of a controlled substance is prohibited in the workplace and specify the actions that will be taken against employees for violations of such prohibition. 2. Inform employees about the dangers of drug abuse in the workplace, the business's policy of maintaining a drug -free workplace, any available drug counseling, rehabilitation, and employee assistance programs, and the penalties that may be imposed upon employees for drug abuse violations. 3. Give each employee engaged in providing the contractual services that are under proposal a copy of the statement specified in subsection (1). 4. Notify the employee that in accordance with the statement specified in subsection (1), as a condition of working on the contractual services that are under proposal, the employee will abide by the terms of the statement and will notify the employer of any conviction of; or plea of guilty or nolo contendere to, any violation of Chapter 893 or of any controlled substance law of the United States or any state, for a violation occurring in the workplace no later than five (5) days after such conviction. 5. Impose a sanction on, or require the satisfactory participation in a drug abuse assistance or rehabilitation program if such is available in the employer's community, by any employee who is so convicted. 6. Make a good faith effort to continue to maintain a drug -free workplace through implementation of this section. As the person authorized to sign the statement, I certify that this firm complies fully with the above requirements. Signature Print Name Title Date STATE OF FLORIDA COUNTY OF ) SS: BEFORE ME, an officer duly authorized by law to administer oaths and take acknowledgments, personally appeared as of , an organization authorized to do business in the State of Florida, and acknowledged and executed the foregoing AGREEMENT as the proper official of for the use and purposes mentioned in it and affixed the official seal of the corporation, and that the instrument is the act and deed of that corporation. He/She is personally known to me or has produced as identification. IN WITNESS OF THE FOREGOING, I have set my hand and official seal in the State and County aforesaid on this day of 2019. NOTARY SEAL (Notary Signature) 11 of 13 ATTACHMENT D NON -COLLUSION AFFIDAVIT The undersigned individual, being duly sworn, deposes and says that: 1. He/She is of the Proposer that has submitted the attached Proposal; 2. He/She is fully informed respecting the preparation and contents of the attached Proposal and of all pertinent circumstances respecting such Proposal; 3. Such Proposal is genuine and is not a collusive or sham Proposal; 4. Neither said Proposer nor any of its officers, partners, owners, agents, representatives, employees, or parties in interest, including this affiant, has in any way colluded, connived, or agreed, directly or indirectly, with any other Proposer, firm, or person to submit a collusive or sham Proposal in connection with the Agreement for which the attached Proposal has been submitted, or to refrain from proposing in connection with such Agreement, or has in any manner, directly or indirectly, sought by agreement or collusion or communication or conference with any other Proposer, firm, or person to fix the price or prices in the attached RFP, or of any other Proposer, or to fix any overhead, profit or cost element of the Proposal or the response of any other Proposer, or to secure through any collusion, connivance, or unlawful agreement any advantage against the City of Lighthouse Point, Florida or any person interested in the proposed Agreement; and 5. The cost Proposals in the attached RFP are fair and proper and are not tainted by any collusion, conspiracy, connivance, or unlawful agreement on the part of the Proposer or any of its agents, representatives, owners, employees, or parties in interest, including this affiant. Signature Print Name Title STATE OF FLORIDA COUNTY OF ) SS Date BEFORE ME, an officer duly authorized by law to administer oaths and take acknowledgments, personally appeared as , of , an organization authorized to do business in the State of Florida, and acknowledged and executed the foregoing Agreement as the proper official of for the use and purposes mentioned in it and affixed the official seal of the corporation, and that the instrument is the act and deed of that corporation. He/she is personally known to me or has produced as identification. IN WITNESS OF THE FOREGOING, I have set my hand and official seal in the State and County aforesaid on this day of , 2019. Notary Seal 12 of 13 Signature of Notary Public I, ATTACHMENT E CERTIFICATION PURSUANT TO FLORIDA STATUTE 287.135 , on behalf of Print Name and Title Company Name Certify that does not: Company Name 1. Participate in a boycott of Israel; and 2. Is not on the Scrutinized Companies that Boycott Israel List; and 3. Is not on the Scrutinized Companies with Activities in Sudan List; and 4. Is not on the Scrutinized Companies with Activities in the Iran Petroleum Energy Sector List; and 5. Has not engaged in business operations in Syria. Submitting a false certification shall be deemed a material breach of contract. The City shall provide notice, in writing, to the Contractor of the City's determination concerning the false certification. The Contractor shall have ninety (90) days following receipt of the notice to respond in writing and demonstrate that the determination of false certification was made in error. If the Contractor does not demonstrate that the City's determination of false certification was made in error, then the City shall have the right to terminate the contract and seek civil remedies pursuant to Florida Statute 287.135. Section 287.135, Florida Statutes, prohibits the City from: 1) Contracting with companies for goods or services in any amount if at the time of bidding on, submitting a proposal for, or entering into or renewing a contract if the company is on the Scrutinized Companies that Boycott Israel List, created pursuant to Section 215.4725, F.S. or is engaged in a boycott of Israel; and 2) Contracting with companies for goods or services over $1,000,000.00 that are on either the Scrutinized Companies with Activities in the Iran Petroleum Energy Sector List, created pursuant to s. 215.473, or are engaged in business operations in Syria. As the person authorized to sign on behalf of the Contractor, I hereby certify that the company identified above in the section entitled "Contractor Name" does not participate in any boycott of Israel, is not listed on the Scrutinized Companies that Boycott Israel List, is not listed on either the Scrutinized Companies with Activities in the Iran Petroleum Energy Sector List, and is not engaged in business operations in Syria. I understand that pursuant to section 287.135, Florida Statutes, the submission of a false certification may subject the company to civil penalties, attomey's fees, and/or costs. I further understand that any contract with the City for goods or services may be terminated at the option of the City if the company is found to have submitted a false certification or has been placed on the Scrutinized Companies with Activities in Sudan List or the Scrutinized Companies with Activities in the Iran Petroleum Energy Sector List. Company Name Signature Print Name Title 13 of 13 ATTACHMENT B: RESPONSE TO RFP 2019-02 (00297529.1 154749020611 TABLE OF CONTENTS TAB 1: Cover Letter TAB 2: Completed Forms & Documents & RFP 2019-002 A. Proposal Form B. Summary of Qualifications, ~ , ,_:u B. Drug -Free Workplace Certification of Compliance C. Non -Collusion Affidavit E. Scrutinized Company Certification, Pursuant to Florida State Statute 287.135. F. Documentation from State of Florida: Division of Corporations confirming that Proposer is authorized to do business in the State of Florida. ' .A TT ; TAB 3: Company Overview & Proposed Solution Technical Proposal TAB 4: Qualifications and Key Employee Resumes TAB 5: Project Implementation Approach, Timeline and Project Management TAB 6: System & Equipment Features TAB 7: Pricing & Configuration Proposal & 5 and 7 year Cost Analysis TAB 8: Other Supporting Documentation, Product Docu neuta.tio t etc A. Call A:i,alytics Package Sample reports B. Managed Service QoS : + dgeMarc Router Overview C. Cisco 232D Multi -line ATA for Fax, Elevators, Paging Overview D. Cisco P 8841 MP Gisbit Desk Telepho r;e Brochure TAB: 1_ COVER LETTER Thank you for this opportunity to present the lPfone Cisco/ BroadSoft Comprehensive Unified Business Solution to the City of Lighthouse Point, as a comprehensive program for the evolution of its telecommunications and collaboration needs. With more than 85 million users, we're confident that the 1Pfone Cisco/BroadSoft Business Platform is the right solution to help communicate and collaborate more effectively. IPfone is dedicate to the City of Lighthouse Point to addressing the workforce and campus challenges of information overload, fragmented communication and inefficient workflows through a powerful, integrated cloud solution that is reliable, scalable, affordable and simple to manage regardless of the no# of locations or no# of users. We have read and asked numerous questions along with completing a thorough IPfone Engineering site survey of all bldgs of the City of Lighthouse Point on 1/29/19. We have additionally worked with of our engineering staff in the preparation of our response to the City of Lighthouse Point and its completeness as requested by the City. We have read and understand & agree and will comply with all REQUIREMENTS, FORMS, CONDITIONS and EXHIBITS RFP #2019-002 along with City of Lighthouse Point sequent ADDENDUMS No# ] through 4 which have been signed and are included as part of the IPfone RESPONSE. The IPfone/ Cisco Broadsoft Business solutions provides a comprehensive Solution to the City of Lighthouse Point along with services that include our enterprise -grade, fully hosted -PBX, with applications, and Voice mail to Email integration all fully managed and maintained by IPfone personnel a company w/20+ year Partner of Cisco Broadsoft delivering VoIP solutions both Nationally & Globally. The lPfone Cisco BroadSoft platform is designed specifically to address the highly mobile, highly diverse needs of today's connected Citywide campus environments all running on the proven and powerful BroadWorks call control platform, enabled by open standard applications like Collaboration, Video, Contact Centers mobility and all running on highly secure software. ✓ Cisco BroadSoft is a market share leader Globally offering carrier -class scalability, w/ (99.999's) reliability, and security. .1 The lPfone / Cisco BroadSoft Platform offers the most comprehensive True cloud business communication Solutions & applications to the City of LightHouse Point ✓ lPfone Local 24 hour 365 day year Service Resources available to the City at No Charge ✓ IPfone deploys only Cisco Broadsoft Factory Certified Field Technicians & engineers ✓ The Cisco Broadsoft Platform yr in yr out maintains the highest ranking in the Gartner Magic Quadrant ✓ The lPfone Solution will save thousands of dollars over the coming year with through the use of existing Broad Band Services and the elimination of Local Trunking for all agencies within the City of Lighthouse Point ✓ lPfone will provide professional on staff & certified Trainer all User Training and administration training ✓ The !Phone & Cisco cloud operations expense model is financially predictable determined monthly cost that places working capital back in your hands. ✓ The lPfone s Cisco solution has minimal upfront costs, flexible deployment options, and our comprehensive solution contained within this proposal was designed specifically to meet the unique Unified Communication needs of the City of Lighthouse Point We look forward to the opportunity to partner with the City of Lighthouse Point by meeting and exceeding your specific business communication needs and expectations. We're committed to fully serving the City of Lighthouse Point and look forward to a long-term strategic relationship together. Respectfully, ttiCrW 1De/c3 e ry .ci1rd1t ' Ross DeBernardis 904-315-9295 RFP Single Point of Contact for the City of Lighthouse Point ATTACHMENT A "Voice Over TP Phone System — RFP 2019-002" PROPOSAL FORM Proposal of —�-/Y % ,AL' Tit" t ip >) c � C t� itte 7VoR K r (Company Name) 0, 40A22; /P13 6 11l Attl_ zi; (Address, City, State, Zip, Phone Number) F- f , 33 f ' 1 TO: City of Lighthouse Point Attention: City Clerk 2200 N.E. 38th Street Lighthouse Point, FL 33064 d baa, J P) emiE The undersigned, as Proposer, hereby declares that the only person or persons interested in the proposal, as principal or principals, is or are named herein and that no other persons than herein mentioned has any interests in the Proposal of the contract to which the Work pertains; that this Proposal is made without connection or arrangement with any other person, company, or parties making Proposals and that the Proposal is in all respects fair and made in good faith without collusion and fraud. The Proposer further declares that he has examined the Request for Proposal and understands the equipment and materials that are desired, that he has made sufficient investigations to fully satisfy himself that such labor, material, and equipment are available, and he assumes full responsibility therefore; that he has examined the specifications for the Work and from his own experience or from professional advice that the specifications are sufficient for the labor, equipment and materials to be provided, and has the Request for Proposal, Detailed Scope of Work/Specifications, Qualification Statement, Public Entity Crime Form, and he has read all addenda prior to the opening of Proposals, and the he has satisfied himself fully, relative to all matters and conditions with respect to the Work to which this proposal pertains. The Proposer proposes and agrees, if this Proposal is accepted, to begin the project no later than thirty (30) days of the award of the proposal to Proposer, and complete the project no later than ninety (90) days after proposal award. ,,�� Proposer: iPi=e-) rJ , Address: 'i rvk et. 1/1 ,:1 Fl: 3 3 r 6 Name: I= ,,t• . t'.1..',. C rJ & -t • z) l��;Y Title: (es C. Er' a y 7 .3 -y- 2 l �I q p Phone Number: f 7 b •� c� LI - 4 Fax Number: -35 a ‘.5423 8 of 13 ATTACH-NI:ENT B SUI{MARY OF QUALIFICATIONS Number of years your company has been in business: List of similar projects, locations, and dates of completion: Project Location Gi ps5 p Date Completed Contact Name/Phone # 3d 30,5 - go i - 44-1 % 3 64++i TIN tV114 i 1/ o/ i L( L 1r4:4d.i SAvv p c.• 3c - I L( t.: Ru5.; eitlei -61r,c:=„.+.4 r I4J��'?/r 4�1c ri`r — 3Y75 :r� t to eci,- ..del C t (1'MIiZ L�,;sq.4 /d »S Jt , , 1., ram. Has this company ever failed to complete work awarded to it? N 0. If yes, where, when and why? Have you personally inspected the location of the proposed work? rtc' 5 , s , }^ e- S ,e-fy 74Z ) =,I ril•e-CL ��`- t(/ Bq� f'l 1�= ✓1r : _ l �Ac Y l h,1 P �jJ da , r �c ' �� � 1 4C �"(� e �, sJ'f�F�- IL 4:>r �r�• !L 1 /'"�% cI� I�4�� �lt'L� ��',t C"�-�_ .. Provide Written Description Qualifications: (Attached company brochure or fact sheet, and resumes of key personnel) 2.5 e dt-y 5 e '• - -Ft c1 C..{`rPt{ p�=1- : t.) Insurance Information: 00"•• A. Workmen's Compensation - - /' limit per accident $ j.. � � �"' � d 1 i B. Comprehensive General Liability - limit per occurrence C. Business and Automotive liability - limit per occurrence D. Other: � 047i Cep, • $ �>e 4 - � . 1 .. o'v TN/1 5. $ t ' 3 :(i) , 41Jo f te''-. (Contractor will be required to furnish documentation if awarded the contract) Is this company a subsidiary? If yes, name of Parent company. Names of principal's or officers: 7 /� r/ 4 ( / ' �4 ,i i�Il.�.�z.� l�1 4 / JO. v 7' - 4i Title + Name Name -4 Title i 9 of 13 Names of principals or officers of Parent Company, if any: Name / Title Names of principals or officers of Primary Subcontractor, if any: Proposer Address: Name Title Phone Number: Email: By: Fax Number: Signature Printed Name, Title Remainder of page left blank 10of13 CERTIFICATE OF LIABILITY INSURANCE DATE(MMIDONYYY) 4/17/2019 THIS CERTIFICATE IS ISSUED AS A MATTER OF INFORMATION ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE HOLDER, THIS CERTIFICATE DOES NOT AFFIRMATIVELY OR NEGATIVELY AMEND, EXTEND OR ALTER THE COVERAGE AFFORDED BY THE POUCIES BELOW. THIS CERTIFICATE OF INSURANCE DOES NOT CONSTITUTE A CONTRACT BETWEEN THE ISSUING INSURER(S), AUTHORIZED REPRESENTATIVE OR PRODUCER, AND THE CERTIFICATE HOLDER. IMPORTANT: If the certificate holder is an ADDITIONAL INSURED, the policy(Ies) must be endorsed. If SUBROGATION IS WAIVED, subject to the terms and conditions of the policy, certain policies may require an endorsement. A statement on this certificate does not confer rights to the certificate holder in lieu of such endorsement(s). PRODUCER Risk Strategies Company 3350 S Dixie Hwy Miami FL 33133 CONTACT NAME; /nlc NsJ2tt. (305) 446-2271 FAlc,Nol: ADD EBS.Certificates@kahn-carlin.con INSURER(S) AFFORDING COVERAGE NAIL 8 INSURER A;AIDerican Casualty 20427 INSURED Interactive Services Network 1035 NE 125 Street, Suite 200 North Miami FL 33161 INSURER B: Continental Casualty Co 20443 INSURER C: Continental Insurance Co 35289 INauRERD:Valley Forge Ins Co 20508 INSURER E: INSURER F: COVERAGES CERTIFICATE NUMBER: CL1871370833 REVISION NUMBER: THIS IS TO CERTIFY THAT THE POLICIES OF INSURANCE LISTED BELOW HAVE BEEN ISSUED TO THE INSURED NAMED ABOVE FOR THE POLICY PERIOD INDICATED. NOTWITHSTANDING ANY REQUIREMENT, TERM OR CONDITION OF ANY CONTRACT OR OTHER DOCUMENT VMTH RESPECT TO WHICH THIS CERTIFICATE MAY BE ISSUED OR MAY PERTAIN, THE INSURANCEAFFORDED BY THE POUCIES DESCR BED HEREIN IS SUBJECT TO ALL THE TERMS, EXCLUSIONS AND CONDITIONS OF SUCH POLICIES. LIMITS SHOWN MAY HAVE BEEN REDUCED BY PAID CLAIMS. INBR LTR TYPE OF INSURANCE ADDL INSD SUBR WVD POLICY NUMBER POLICY EFF (MMIDDIYYYYI POLICY EXP IMMIDDfYYVY) LIMITS A X COMMERCIAL GENERAL UABWTY 1099465682 7/12/2010 7/12/2018 _ EACH OCCURRENCE $ 1,000,000 DAMAGE TO RENTED PREMISES LEe occurrence) $ 100,000 CLAIMS -MADE Fit OCCUR MED EXP (Any one person) $ 15,000 PERSONAL 8 ADV INJURY $ 1,000,000 GCE {MLAGGREGATE POLICY OTHER: LIMITAPPUES RO- j a PER: LOC GENERALAGGREGATE S 2,000,000 PRODUCTS-COMPIOPAGG $ 2,000,000 PER LOC AGGREGATE $ B AUTOMOBILE _ X - 1--- LIABILITY ANY AUTO AOWNED AUTOSP1099465696 HIRED AUTOS -- _ SCHEDULED NON -OWNED AUTOS 7/12/201S 7/12/2019 COMBINED SINGLE LIMIT (Ea accident) $ 1,000,000 BODILY INJURY (Per person) $ BODILY INJURY (Per accident) $ PROPERTY DAMAGE (Per accident) $ Uninsured muuaist combined stays $ 500,000 `, X UMBREUALIAB EXCESSLIAB OCCUR CLAIMS -MADE 2025109251 7/12/2018 7/12/2019 EACH OCCURRENCE $ 5,000,000 AGGREGATE $ 5,000,000 $ DED S RETENTION $ 10,000 D WORKERS COMPENSATION AND EMPLOYERS' LIABILITY YIN ANY PROPRIETORWPARTNERJEXECUTIVE pi OFFICER/MEMBERNH) EXCLUDED? (Mandatory H) II yes, describe under DESCRIPTION OF OPERATIONS below N NrA SIC199465701 7/12/2010 7/12/2019 R ! PER OTH- I STATUTE ER E.L EACH ACCIDENT $ 500, 000 E.L. DISEASE - EA EMPLOYEE $ 500,000 E.L. DISEASE - POUCY UMIT $ 500,000 DESCRIPTION OF OPERATIONS! LOCATIONS I VEHICLES (ACORD 101, Additional Remarks Schedule, maybe attached If more space 1a required) CERTIFICATE HOLDER CANCELLATION City of Lighthouse Point 2200 NE 38 Street Lighthouse Point, FL 33064 SHOULD ANY OF THE ABOVE DESCRIBED POLICIES BE CANCELLED BEFORE THE EXPIRATION DATE THEREOF, NOTICE WILL BE DELIVERED IN ACCORDANCE WITH THE POLICY PROVISIONS. AUTHORIZED REPRESENTATIVE M Christian/IRIWIL ACORD 25 (2014/01) 1NS025 (201401) © 1988-2014 ACORD CORPORATION. All rights reserved. The ACORD name and logo are registered marks of ACORD ATTACHMENT C DRUG -FREE WORKPLACE CERTIFICATION OF COMPLIANCE The undersigned Contractor (firm) in accordance with Chapter 287.087, Florida Statutes, hereby certifies that z ?re. does: (Name of Company) 1. Publish a statement notifying employees that the unlawful manufacturing, distribution, dispensing, possession, or use of a controlled substance is prohibited in the workplace and specify the actions that will be taken against employees for violations of such prohibition. 2. Inform employees about the dangers of drug abuse in the workplace, the business's policy of maintaining a drug -free workplace, any available drug counseling, rehabilitation, and employee assistance programs, and the penalties that may be imposed upon employees for drug abuse violations. 3. Give each employee engaged in providing the contractual services that are under proposal a copy of the statement specified in subsection (1). 4. Notify the employee that in accordance with the statement specified in subsection (1), as a condition of working on the contractual services that are under proposal, the employee will abide by the terms of the statement and will notify the employer of any conviction of or plea of guilty or nolo contendere to, any violation of Chapter 893 or of any controlled substance law of the United States or any state, for a violation occurring in the workplace no later than five (5) days after such conviction. 5. Impose a sanction on, or require the satisfactory participation in a drug abuse assistance or rehabilitation program if such is available in the employer's community, by any employee who is so convicted. 6. Make a good faith effort to continue to maintain a drug -free workplace through implementation of this section. As the person authorized to sign the statement, I certify that this firm complies fully with the above requirements. Print Name i&\ t � Title Date STATE OF FLORIDA ) SS: COUNTY OF pidtiq BEFORE ME, an officer duly authorized by law to administer oaths and take acknowledgments, personally appeared!)Q{n n Camfe/t,v,k;as i2r2.5t4 Q,t , of ZP S51\4 , an orpnnization authorized to do business in the State of Florida, and acknowledged and executed the foregoing AGREEMENT as the proper official of `i-P Fa r E for the use and purposes mentioned in it and affixed the official seal of the corporation, and that the instrument is the act and deed of that corporation. He/She is personally known to me or has produced as identification. IN WITNESS OF THE FOREGOING, I have set my hand and official seal in the State and County aforesaid on this LI day of nt Gl l^y .2019. r NOTARY SEAL MICHEL.E A. DE$EPNAADIS Netsty Public Stats of Florida Commission # aG 0561ei 7 ¢ My Comm. [:spires Dec 19. 2020 Bonded through stational Notary Assn (Notary Signa) 11 of 13 ATTACi1i LENT D NON -COLLUSION AN.Ii''DAVIT The undersigned individual, being duly sworn, deposes and says that l . �IrI;/She is U �• tof!! the Proposer that has submitted the attached Proposal; 2. He/She is fully informed respecting the preparation and contents of the attached Proposal and of all pertinent circumstances respecting such Proposal; 3. Such Proposal is genuine and is not a collusive or sham Proposal; 4. Neither said Proposer nor any of its officers, partners, owners, agents, representatives, employees, or parties in interest, including this affiant, bas in any way colluded, connived, or agreed, directly or indirectly, with any other Proposer, firm, or person to submit a collusive or sham Proposal in connection with the Agreement for which the attached Proposal has been submitted, or to refrain from proposing in connection with such Agreement, or has in any manner, directly or indirectly, sought by agreement or collusion or communication or conference with any other Proposer, firm, or person to fix the price or prices in the attached RFP, or of any other Proposer, or to fix any overhead, profit or cost element of the Proposal or the response of any other Proposer, or to secure through any collusion, connivance, or unlawful agreement any advantage against the City of Lighthouse Point, Florida or any person interested in the proposed Agreement; and 5. The cost Proposals in the attached RFP are fair and proper and are not tainted by any collusion, conspiracy, connivance, or unlawful agreement on the part of the Proposer or any of its agents, representatives, owners, employees, or parties in interest, including thins affiant. ature Print Name Title STATE OF FLORIDA COUNTY OF .b tJ V C ) SS ) k ate. e '�- iC L+"� • C� i BEFORE ME, an officer duly, authorized by law to administer oaths and take acknowledgments, personally appeared Dsrati+r O ;al 2i r, i as Pre 5 ,d Q.nt , of j- P Fo N E , an organization authorized to do business in the State of Florida, and acknowledged and executed the foregoing Agreement as the proper official of Ii- o NE: for the use and purposes mentioned in it and affixed the official seal of the corporation, and that the instnrment is the act and deed of that corporation. He/she is personally known to me or has produced as identification_ IN WITNESS OF THE FOREGOING, I have set my hand and official seal in the State and County aforesaid on this IIPt day of Feb atavy ,2019. Notary Seal /. — a a a a a ,, IAMPiALE A. t1EUi111AADIS p Notary Plitt a State of ftorida Commlawlon GilOS6t47 t MyComm. Expires Dec 15. 2020 •'•',g' i'' Bonded through National Notary Ass. /At tle 5rgnatut�e of Notary Public 12of13 ATTACHMENT E CERTIFICATION PURSUANT TO FLORIDA STATUTE 287.135 , #!„ 0l1.) dipA eiAALs : l Sr li J�� n i)ehalfof 6-4 Print Name and Title / Company Name Certify that —'S`"t..) �. Company Name does not: 1. Participate in a boycott of Israel; and 2. Is not on the Scrutinized Companies that Boycott Israel List; and 3. Is not on the Scrutinized Companies with Activities in Sudan List; and 4. Is not on the Scrutinized Companies with Activities in the Iran Petroleum Energy Sector List; and 5. Has not engaged in business operations in Syria.. Submitting a false certification shall be deemed a material breach of contract. The City shall provide notice, in writing, to the Contractor of the City's determination concerning the false certification. The Contractor shall have ninety (90) days following receipt of the notice to respond in writing and demonstrate that the determination of false certification was made in error. If the Contractor does not demonstrate that the City's determination of false certification was made in error, then the City shall have the right to terminate the contract and seek civil remedies pursuant to Florida Statute 287.135. Section 287.135, Florida Statutes, prohibits the City from: 1) Contracting with companies for goods or services in any amount if at the time of bidding on, submitting a proposal for, or entering into or renewing a contract if the company is on the Scrutinized Companies that Boycott Israel List, created pursuant to Section 215.4725, F.S. or is engaged in a boycott of Israel; and 2) Contracting with companies for goods or services over $1,000,000.00 that are on either the Scrutinized Companies with Activities in the Iran Petroleum Energy Sector List, created pursuant to s. 215.473, or are engaged in business operations in Syria. As the person authorized to sign on behalf of the Contractor, I hereby certify that the company identified above in the section entitled "Contractor Name" does not participate in any boycott of Israel, is not listed on the Scrutinized Companies that Boycott Israel List, is not listed on either the Scrutinized Companies with Activities in the Iran Petroleum Energy Sector List, and is not engaged in business operations in Syria. I understand that pursuant to section 287.135, Florida Statutes, the submission of a false certification may subject the company to civil penalties, attorney's fees, and/or costs. I further understand that any contract with the City for goods or services may be terminated at the option of the City if the company is found to have submitted a false certification or has been placed on the Scrutinized Companies with Activities in Sudan List or the Scrutinized Companies with Activities in the Iran Petroleum Energy Sector List. Company Name Title 13 of 13 2/11/2019 ii by Entity Name ih nip, :'go- Cor:Pun`nn0W. Detail by Entity Name Florida Profit Corporation INTERACTIVE SERVICES NETWORK, INC. Filing Information Document Number P95000077517 FEI/EIN Number 65-0617220 Date Filed 10/09/1995 State FL Status ACTIVE Last Event AMENDMENT Event Date Filed 12/13/2011 Event Effective Date NONE Principal Address 1035 NE 125 TH STREET 200 NORTH MIAMI, FL 33161 Changed: 03/16/2015 Mailing Address 1035 NE 125 TH STREET 200 hbe:l/search.sunbtz.org/Inquiry/CorporationSearch/SearchResultGetairinquirytype=EntilyNameRdirectionType=lnitial8searchNameOrdei=INTERACTNESERVICESNETWORK%20P950000775171 &a... 1/4 2/11/2019 - tit by Entity Name NORTH MIAMI, FL 33161 Changed: 03/18/2015 Registered Agent Name & Address CHMIELEWSKI, ROBERTO D 1035 NE 125 TH STREET SUITE 200 NORTH MIAMI, FL 33161 Name Changed: 12/13/2011 Address Changed: 03/18/2015 Officer/Director Detail Name & Address Title PRES CHMIELEWSKI, ROBERTO 1035 NE 125 TH STREET #200 NORTH MIAMI, FL 33161 Title SECR EVANGELINA, BENITEZ 1035 NE 125 TH STREET #200 NORTH MIAMI, FL 33161 Annual Reports Report Year Filed Date 2016 03/15/2016 2017 03/10/2017 htip://search sunb(zorg/Inquiry/CorporationSearch/SearchResultDetail?inqulrytype=EntityNameBdirectionType=lnitial8seamhNameOrder=I NTERACTIVESERVICESNET WORK%20P9500007751718a... 2/4 2/11/2019 sunbizor "lodda Department of State Fictitious Name Detail Fictitious Name IPFONE Filing information Registration Number G10000031545 Status ACTIVE Filed Date 04/08/2010 Expiration Date 12/31/2020 Current Owners 1 County MIAMI-DADE Total Pages 2 Events Filed 1 FEUEIN Number 65-0617220 Mailing Address 1035 NE 125 ST SUITE # 300 NORTH MIAMI, FL 33161 Owner Information INTERACTIVE SERVICES NETWORK. IN 1035 N E 125 ST # 200 NORTH MIAMI, FL 33161 FEUEIN Number. 65-0617220 Document Number P96000077517 Document Images View image in PDF format DIVitili_Ij (JrOr IIONS Fictitious Name Search Submit http://dos.sunblzorg/scripts/ficldetexe?action=DETREG&docnum=G10000031545&rdocnum=G10000031545 1/2 .19 (Rev. November 2017) Dope anent ofthe 'RseelaY intend Revenue Service Request for Taxpayer identification Number and Certification ke Go to wwratka.goviFonnWS, to, instructions and the latest information, • i I Name (as shown on your Income tax retrml. Name Is requited on *banal do not intrados line blank. interactive Services Network. Inc. (dba IPFONE) 2 Business remeidisrecp rded entity name, it different tom above m i s Check appropriate box for federal tea classification of the person whose name is entailed en ikre 1 Check orgy one et the 9 Ind viduel(sole proprietor or as I sirycle-member LLC y i 0 limited Itabtftiy company. ender the tax classification (C=Gcorporation, 8=S corporation, P Pargnershipi ► g 3 Note: Check the appropriate Lox in the line above for the toot classification at the ainyle-member owner: Dv rat check I Give Form to the requester. Do not vend to the R. en following seven boxes, . C Corporation O s Corptwafla t ® Partnership 0 Momenta { LLC If the LLC h olaseged as a single -member LLC Maris disregarded from the owner unless the muter of the W. la r It, another LLC that is rot disregarded from the owner for U,S, federal tax purposes. Otherwise, ashlars -member I is disregarded torn the cease should check the appropriate box for the lax ciassiecation of its owner. Other (sea fnsirudaons) • 4 !s'rwnpnone (codes apply only to certain entres, not indviduats; see rrratn•Srdns on page a): Exempt payee code Of any) E3kemptlon Prom FATCA reporting cod (if any) ' I s Address (number, alien, end apt. or suile no.) See inatmdflons Requester's name and address (opponeq T I1t) S NE 125th Street, Suite 200 co 6 ti`. y, Mete, and ZIP code 1 North Miami, FL, 33161 1 Ust account numbens) here (opflsn l) Part I Taxpayer !den Number MN) 1 l4nn gz5 anAmxmeB asanH5 MnrtSJ Enter you TIN in the appropriate box. The TiN provided must match the name given on fine i to avoid backup withholding. For individuals, this is generally your social security number (SSN). However, for e resident alien, sale proprietor, or disregarded entity, see the instrwctIons for Part I, lath For other entities, it Is your employer Identification number (BN). If you do not have a number, see Flow to get a TIN, later. Note: if the account is in more than one name, see the instructions for tine I. Also see What Name and Number To Giro (ha Requester for guidelines on whose number to enter. Part It Certification Social tearing number or E nproyerideetti►eatbs number — 7--, fl -i 64b' t)' 64 l'13 2 2 jo I 1 ' Under penalties of perjury, I certify that 1. The number shown on this form is trey correct taxpayer Identification number (or I ern waiting for a number to be Issued to me); and 2. tam not subject to backup withholding because: (a) I am exempt from backup withholding, or (b) I have not been notified bythe Internal Revenue Service (IRS) that I am subject to backup withholding as a result of a failure to report all Interest or dividentis. or (e) the IRS has notified me that I am no longer subject to backup withholding and 3. I am a U.S. citizen or other U.S. person (defined below)', and 4. The FATCA codes) entered on this form (if arty) indicating that i am exempt from FATCA reporting is correct oertigcaiian Instructions. You mast cross out item 2 above 2 you have been notified by the IRS that you are ctumrtliy subject to backup withholding because you have tailed to repctt all interest and dividends on your tax return. For red estate transactions, item 2 does not apply. For mortgage interest paid, acquisition cr abandonment of secured property, cancellation of debt, contributions to an individual retirement arrangement (RA), and generally, payments other than interest and dividends. you are not required to sign the certification, but you must provide your correct i1N. See to instructions for Pert II, radar. Sign , stemmas of Here ! tin. person ► General instructions _ Section references are to the Internal Revenue Code unless otherwise noted. Future developments. Forte latest information about developments related to Form W-9 and its Inshtrctbns, such as legislation enacted after they were publ'mited, go to www.fra.gov/FormW9. bs.gov/Formw9. Purpose of Form An Individual or entity (Form W requested wino Is required to file an information rearm with the IRS must obtain your correct taxpayer Identification number (TIN) which may be your social security number (SEN), individual taxpayer idenet)oatiicn number (TIN), adoption taxpayer identification number (WIN), or employer identification number (EIN), to report on an irio netion return the amount paid to you, or other amount reportable on an information return. Examples of information retuRne Include, but am not limited to, the following. • Form 1099-tNT (interest earned or paid) Cat. No. W231x Cate ► _ • Form 1099-DIV (dividends. inJud im, those from stocks or mutual funds) • Form 1099-MISC (various types of income, pries, awards, or grose proceeds) • Form 1099-B (stock or mutual fund seise and certain other transactions by brokers) • Form 1888-S (proceeds from real estate trarsactiorw) • Form 1099-K (Merchant card and third party network transactions) • Form 1098 (home mortgage interest),189g-E (student loan Interest), 1008-T (tuition) • Form 11199-C (canceled debt) • Form 1 099-A (acquisition or abandonment of secured property) Use Form W-9 only If you area U.S. parson (including a resident alien), to provide your correct 3iN, If you do not return Form W-9 to the requesterwith a YIN, you might be subject to backup w ithhold:ksg, See Whet is backup withholding, later. - Form W4 (Rev, t I -eel?) Addendum 1 Will there be a pre -bid meeting? No What is your current phone system? Centrex, Model Samsung iDS 100 Do you have PoE (power over ethernet) switches in place for the proposed new IP phones? Yes, Model Cisco 5G300-52P Is the cabling Cat5e or greater? Yes 4 14W )47e.atia1414 02//7/12° ) 9 ADDENDUM 2 1. Question Does the City want separate Monthly Billing for each Dept listed with in the RFP? Yes 2) Will you entertain a customer premise VoIP system (versus pure Hosted in the cloud) in the City with Von' terminals for everyone in all buildings? No 3) On page 4 of 13 Item referenced as 2, how do you wish to assign codes to projects or calls? For instance are you looking for time billing? Example - If I am called by you, and I am one of your projects, then do you wish to enter a specific number or set of numbers representing our project before the call, after the call during the call? Conversely, If I call you back on the project are you wanting to enter the project numbers again for people calling you on the project while on the call so to capture the call duration and billable time? We are not looking for time billing. 4) What type of reports are you wishing to see and are these to be pulled by extension, by project, by department and for both incoming and outgoing calls? By Department usage. 5) Is the city providing all bandwidth for the Vol? Solution? Yes Addendum 3 1. How many of the 75 users will require office 365 VM to email? All 75 2. How many physical locations are a part of Lighthouse Point network? This is needed for 911 purposes. 6 Locations LLAItti/w4?,..- ,6?'/;,.zA.zc.,/ Addendum 1 a. What does the City mean by "hosted"? Is the City looking for managed service to maintain their on -premises equipment or are they looking for a complete off -site hosting service? Off -site hosting service b. Do they mean completely cloud based? Yes c. If on premise, where will the equipment be located/hosted? N/A • Please define your requirements for a Hosted VoIP System — Cloud -based • If the solution is Hosted, can you please explain what you mean by "Business telephone system hardware, software and voicemail equipment" a hosted solution typically does not servers at the customer site — Actual telephones and any services required • What are the user requirements for their phones: o Conference phones - Yes o Reception (attendant console application or phone with additional buttons, if so how many additional buttons) No reception attendant needed, Ability to transfer calls to different departments, Standard number of buttons, only 2 reception phones o Color screen - No o Gray scale screen - Yes o Amount of buttons - Standard • What applications will you be providing to the users and how many users: o Voicemail - Yes • What email solution do you have in place Office 365 o Soft phone (how many users) No o I M&P N/A o Contact Center No o Other • What type of connections to the PSTN do you require: o Amount of PRI Trunks Unknow, may require a site visit o Amount of SIP Trunks Unknown, may require a site visit • Do you have any form of conferencing today No or need conferencing Yes, audio only approximately 3-5 phones (Audio, Video, Data Collaboration) • Do you require point to point video calls or video conferencing - No • Do you require team collaboration - No • Do you have multiple sites - Yes o What type of PSTN connections do you need at these sites — VOIP System to connect all sites o Do you require survivability at the remote sites - Yes TAB: 3 :IPfone Company Overview & Proposed Solution Technical Proposal Our History (This section also contains Project Customer References of Implementation ) IPFone HQ. in Miami FL boasts 21 years in business with more than 4000 corporate accounts with deployments worldwide. The IPFone team dedicated to one goal and that is to be there for our customers resulting in exceptional customer experience. IPFone's solutions is powered by CISCO the world's leading developer of VoIP applications software. the world's top manufactures of IP telephony products. With offices throughout the Southeastern US and South America IPfone is well suited to provide world class services with through their 24/7 365 day Operational Network Operations Center. IPfone uses only certified IPfone Cisco Broadsoft Technications, Engineers and Trainiers that are all IPfone employees with all installation & Training performend onsite and customized to the City's requirements by only IPfone Employees. ;1;I, one E-.APEf¢IEi1C AG`1t EXPERTISE: With almost 'J years in the telera: rn imaudtrr' am! Broadsoft partner ;im:a 2; a;? "�'I%'-" ha,•e the to : _la;l .,I..,. gMwuxe MOMSIU9M,'S re-Zt4helOrlf fY•f7rMtr5 Tr, L::„ti•�n> lt;:_.�i. natit:rr:••iile ; , -:I ..Ian•.. Il .. : i�l rG 4i tl'1r1rOH IS 4Ae1J10o Why PFo ? PROOG)CT S4airE.; hi:: c•rfer 61.:•:aacl PBX,. i Inifi^•J .^91nrnunic7[i•:)re iUr l; t4. biI InteIratIc.ri: IP Trunks. (:ill Rrror.iNJ, c u Re,:or ding. h-:[el net CPh,1 In[egrati:n..3nd riot. r!i2 J� `n1rJ 1 1. •-'t PPO:k _i nr h[:_:irt •. s 'br :; '.'old r. •b.ttir:•r : ; :al ;n.t '!;ini:Il:tli:utrdC.:rr r r _ir;n„!• fad '.1. r. in,.` .!.:f •_ . l 1: jar':- 'iniil .,:11:,._,(.i1, .J•EEP14CMIL� " ' n':Y.cru•`rC)Pisr^ or 14 of 13 9la cIrle one Our Competitors ?U ye:ars in Business in -House Field Engineers On -site Training Professional installation Site Suvie. y before Install P;oleot ;(Manages Assigned Month Guarantee 24/ 7 Support VoIP System Contact us at 855-GO-IPFONE for a free assessment or visit us at. www.igfone.corr N 1116011. Ga;ha„;v- , sEummi - Sy?Po6esytf Ade IPFONE CUSTOMER REFERENCES SEE BELOW (Add References Available upon Request) CUSTOMER: City of Surfside ADDRESS: 9293 Harding Ave Surfside, Fl. 33154 CONTACT NAME : Jose Feliz PHONE: 305.861-4863 E-MAIL: ,,.i !✓l vn io ,-;(3ic _ .41 . CUSTOMER: Mission House ADDRESS: 800 Shetter Ave, Jacksonville Beach, Fl. 32250 CONTACT NAME: Lori Anderson / Executive Director PHONE: 904-241-6767 Ext 114 E-MAIL: Ian(.ii'.isiil)lj ?i,_U_y_;.j CUSTOMER: National Foundation for the Advancement in the Arts ADDRESS: 2100 Biscayne Blvd., Miami, FL> 33131 CONTACT NAME : Claudio Sampaio PHONE: 305 377-1140 E-MAIL: CUSTOMER: Young & Rubicam ADDRESS: Orlando CONTACT NAME : Edgar Sanchez PHONE: 305-347-7015 15 of 13 f one Over 4,000 Companies Trust 1PFone LOR EAL VtON EIMEMBEIS opoloangisat Club Med KASPERSKYI: IPfone is the proud recipient of many awards and has been named by • Communications Solution Product of the Year 20.14, 2016 and 2010 • Unified Product of the year for 20.14 & 20'16 • Internet Telephony Product of the Year 2014 and 2017 • With Cisco/Broadsoft Platform consistently in Gartner Groups Magic Quadrant as a Visionary Leader Our Network Multi -redundant network. Extremely reliable nationwide carrier -class hosted %/ADP network with full redundancy and automatic failover. lPFone's Collocation sites are higily secure and reliable environments. Includes: redundant network server infrastructure, clean agent fire suppression system, multiple UPS systems, multiple backup generators, geographic diversity/redundancy via other Data Centers. a Our core infrastructure is located at: Equinox iVill) Miami, FL. 7: Fort Lauderdale, FL. Jacksonville, FL. Dallas, TX. iPFone's VoIP platform is built on C,iscoi Eiroadsoft's (wvirw.broadsoftcorn) softswitch technology (acquired 3V Cisco in October 2017), the most re.iiable. switch technology in the world with over 700 carriers around the globe. 16 of 13 lPfone has a breath of services available that the City of Lighthouse Point can take advantage of which also include both Fiber Broadband and SIP services, T-1 Services, Consulting Services, Cabling Services, and integration Services. Solution Overview • Most organizations today lack the on -staff expertise to manage the many phone system features and applications available to thesetype services are available to the City and any other entity that wishes to leverage these services from lPfone. To resolve this challenge, lPfone is proposing our fully Hosted Cisco/Broadsoft Cloud PBX fully Managed Cloud Voice services, which is a cloud -based and managed telephone system designed specifically for organizations that are seeking a "Single Vendor" platform. This will allow the City of Lighthouse Point both the consolidation of their communications infrastructure and integrate applications to reduce the cost and complexity of deploying an on premise telephone system with bolt -on third party applications, to never need a Maintenance Contracts, and to have the ability to always be current in software and never again have to deal wJEOL End of Life premise based equipment. What makes IPfone & Broadsoft better and different? ► UNLIKE vendors and providers that copy and follow the path blazed by others, we consistently pioneer new innovations like HUB & CC-1 ► UNLIKE the partial and disjointed point solutions that get adopted as "rogue apps", we provide a holistic and complete experience, everything in one place ► UNLIKE closed and proprietary vendor solutions, we protect existing investments by keeping our Platforms current to the most current release of features & Applications at no Cost to our customers and are willing to work with what you already have ► UNLIKE frustrating solutions lacking refined and intuitive user interfaces, we provide technology that aims to be as natural as meeting face-to-face ► UNLIKE large, generalist technology vendors who dictate their own agenda to customers, we flexibly accommodate - without creating artificial barriers or limitations ► UNLIKE vendors who lack substantial service capabilities, we plan, deliver and manage our solutions, in the cloud faster and with more flexibility ► UNLIKE implementers who walk away once all the lights are green, we commit to the achievement of the business outcomes required by the City of Lighthouse Point Proposed Technical Solution Configuration: > 1 Enterprise Software w18 Tenant Licensing > (75) Standard User Licenses which include Unlimited US & Canada Calling (Expense Reduction) wNolce Mail to Email, Conference calling for all, Call Transfer. Call Forwarding to any no# or Extension, Call Hold Call Park Voice Mail for all and Automated Attendant, for all Extension Users City of Lighthouse Point includes all users at all locations listed in RFP List of all Features included TAB 6 > 6 lPfone Cloud Extension User for Elevators, Fire Alarms, Data Lines, Faxes Lines etc ➢ (1) Enterprise Location Package ➢ (1) Analytics Package call accounting, Traffic analytics Package for all users this far exceeds RFP Request > (1) Voice toS Gateway Managed Service Pack 6 Cisco EdgeMarc ➢ (75) Cisco Multiplatform MP 8841 Gigabit Desk Telephones with Color Display and HD Speakerphones > (1) Cisco 232D Gateways units for Paging access, Door access Fax Machines Elevators etc > Complete Onsite Installation, Project Management, User Training, Data Base Collection/Design and System Administration Training Also Included:. Professional Installation — Project Management, Technicians and Trainer. Database Collection, Design, Setting and Testing of telephones > Placement and Testing of all Telephones are (Included) ➢ No additional charges will be incurred at any Locations within the City Network > 12- Month Satisfaction Guarantee - No early termination fees apply to all voice and or data services, lPfone is the Only company in the industry that Provides this Guarantee if not fully satisfied. 17 of 13 Value Proposition The leadership team at has over 75 years of collective telecommunication expertise and our technical staff averages 15 to 20 years of experience with various voice, data services. With !Phone Representing Cisco Broadsoft and have been providing customers , for the past 20 years we continue to provide technology leadership to our customers, whether the solution lies in the closet or in the cloud. Top 10 advantages to migrating to a offsite Fully Hosted & Managed Unified Communications Solution OPX Model - Retain your Cash $$$ and pay as you go managed service Business Continuity No down time during disasters - Multiple Data Centers w/5- 99999. Of Reliability, Multiple Secure fail -over Data Centers in Miami, and Dallas with full 24/7 NOC with Third Level Engineers based in Miami and in Argentina. Our implementation Plan On Demand Flexibility - Pay-as-yo-go model- don't pay for more than eliminates the amount of Expense Mobility- Increased productivity and flexibility for remote user and travelling employees Multi -site expandability with quick implementation and minimal cost down time with our Parallel Installation process to all Network - Allow for secure Primary City of Lighthouse Point Locations and our design Provides Fail over at all locations & backup included for redundant services to the City if elected. Security and Back Up With !Phone &Cisco Broadsoft you can have confidence in knowing we have the following in place for our Enterprise customers with our premier DUAL GEO REDUNDANT DATA CENTERS 1. Hosted in Dallas and Miami w/ Physical Security 24x7 Security Guards 2. CCTV & Recording 3. Pre -approval Access 4. Private Cage, Secure Cabinet w/ Power 5 Redundant Power 6 Backup Power 7. Defined Datacenter Access protocols a Predefined Access lists Proof of identification 9. Mantrap Entry Motion Detection 10. Fiber vault SSAE-16 Defined Disaster Recovery and Geographic Redundancy The lPfone disaster recovery plan details the redundancy design of the network and services elements operated by engineering and operations. It focuses on quickly returning network service functionality to a working state in the event of a disaster. lPfone provides services through geographically redundant data centers. These data centers contain all data network and server equipment required to provide service to customers. The offices where !Prone employees reside are physically independent from these data center locations. An event that renders one of the Cisco BroadSoftmployee offices unavailable would have no effect on the service being provided to customers through the data centers. If an event were to effect one of 1Pfone offices, the operations team would be able to operate the network and service elements remotely via VPN access from anywhere in the world. Each data center is designed and engineered that if one data center becomes unavailable, traffic can be redirected and processed by another data center. 1Pfone Cisco use world -class data center vendors to provide the space and power required for the network and services. All vendors are SSAE 16 Type 2 compliant with greater than 99.999% uptime and 24-hour data center monitoring. All voice call control and voice service elements are designed to automatically migrate (failover) from one data center to another if one data center becomes unavailable. The entire failover process is automatic and will occur in near real time. All service operating & service elements, for City of Lighthouse Point has been provisioning and configuration web interfaces, are designed in an active/standby architecture and can be manually migrated (failover) from one data center to another if one data center becomes unavailable. Once initiated, the entire failover process takes less than 2 hours. 18 of 13 Data Center Overview Geographically Diverse Data Center Architecture Designed with: • Efficient bandwidth across ail networks • Proper redundant components • Adequate site preparation The hosted platform consists of a number of communications components that interconnect with voice and data networks, and premise equipment. The platform components are distributed among multiple locations for redundancy and fault tolerance. To Interconnect with customers' sites, it requires voice and data networks, as well as application infrastructure. There are two major parts to the hosted platform - the Voice Point -of -Presence (POP) and the Application Center (AC). High Level Architecture: Voice • The Application Centers (ACs) are coupled with the Voice POPs (VPOPs). • While only 2 of each are shown, the architecture has no restrictions in the number of each element. • Each instance of the Application stack has its own Provisioning database. • The Provisioning database defines the scope of all the servers managed by it or ail served tenants. • PSTN Clouds shown above are for inbound and outbound traffic. • PSTN Clouds can be private SiP networks and can be mixed and matched for inbound and outbound traffic. Data Center 1 Data Center 2 BroadCloud Managemant BraadClodd Private Private PIP fOSPF) BroedClovd' DMZ BroadCloud Pu611r. Brb"BCldud' DMZ BOP IMP E,ternol vetwor'Ms Geographic Redundancy Eatwrnel elriiwnrks BrondClotM Nlolidseinent' • 19 of 13 TAB: 4 QUALIFICATIONS AND KEY EMPLOYEE RESUME'S 20 of 13 " - klOg n:.1,1"1 broadsoft ipT01-1.j>"...-(1) !oaqing Dar,a 3otutioris 'fur business. P.)0 icatioos sort1mr6 441 i)sck.): Cloud ',TO! Trir 013.1114 .Taark Poiycom' " " )c;',Iji;,)c:t,.;1,4;;;,, -; ..,,-..."•tv;;.!&471.......,Aad., ^,,,,A110:24% Key Personnel DamIan Chmielewski Presiden1 & CEO Phone: 786-924-6120 Mr. Chmjeiewski, has been an :integral .pari. of IPFone for the Iasi .16 keN executive. rrarlaQE-•)s the cia,/ to day actNities u PFone. His vision is keen in as$uring that the rriparly oerforms at peak performance r6stiltina in an -oeptional customer exc,),,yrience on ii fronts. At ine same time. Mr. Chrni,eiewski ‘Natches Oyer the insl.ncial 'ne•rc) of the c:oropan'i *sure, o(orate longevity ond growth. He. r:K:enl.1--,,i" partli:41;_-.1ted In the, Goldman Sachs 10.000 ,-3i•pail Business al Miami -Dade College. As oart of the 1PFone culture, Mr. Chrnielevis16 weicc)rne communications Oild comments a:-F,a 1vey of creating best pradices to continue the repi..it:iiltiOn ieading telecommunications provider n our market. Stu Koiinsky VP Sales Plione". 5.61-919-6690 '..i,91;a1-1-11 the tVi347;051•COU:iliCiit.iflai !flourlirici and c;!,.:"p.A1 ' years IrFone. Mr, Kol,,nsicy'B. 'a.x.p•E,,ctise 'among ottlet7, ic the praokz ap:pkat'Ion 3i,7! 0C,e,G rasuiting ifl Priaximizncl ROi: medium to large enterpilze us:::,)vs.. His "0::,-ijef syetern is :.1,fi;trt•-.;(1,-,,i c!,;•,,fory.t.iHyc 10C;:k.iS.', to long term relationzhios. Ross DeSornardie Channel Sales :,•:1 904-315-929z ;.•3 :00t2:-J 2 .1 r_>••I • • ••• ••• • •••':-' , Key Personnel Ronald Cabrera vP of Technocgy Phone: .783 D24 8146 kiVyr,h •1,.) year ofinfarrnation Tai:Thnologyrrelecon3/Nemork exoefnci; Mr. Cabrera 0 VerS6e$ cchryical and .opeintior4 WiFone. ACtMliE.K-3 auch as product develonieni-.) provide( relatiOnShipS, fieNiOdc rranagern9nt and deploymem, pcciie,ct .nlaflacjernytt, tam, and ustoiner rvices and por a ta 80M-e of NS ar::..1,,aL4re8Q•(:)r)Sibliity. .A !--rand3 on .appi•_;,a-, by Mr. that fl,inc..Moris (tin \ ive toindu t , Abraham Sly Sales Engineer Phone: 78:6-924-6138 I8 years as a Net-11)ork Engine$r, 9 /ears. with IPFone N-7t,hif.7,11*, and Tel,acOfn, 0v2aldo Senior Project Manager Phoncf. 6 vears r cnTa Nio..typ.),“k Support Operati0413 garInger 7"86--924 - 1 :14 issa in " I- � 4.9. 4Th g " .1 nc, it"- v41 ?j ;:z11-1 II/74 1. Id Jit "" 4 " : 14 [I 14:1 VA (.9.0,1to34-o-nivLco..-" /AP' 04;1 -r, aL0 O4--) A pAk It KOH pyril ; :3121 'lir.' " " ." ,2; - )" " J 3 4 :.!•>: 4 • 1itt-cfP)••1'. TAB 5: PROJECT IMPLEMENTATION APPROACH, TIMELINE & PROJECT MANAGEMENT Below is the lPfone approach to provide product and/or services and the reasons behind the recommended approach. This section also provides detailed information about the firm's mission and philosophies, as well as discussing the staffing level(s) anticipated by IPfone relative effort that each staff member will devote to the project. Note this currently a draft project plan that includes current guidelines a timeline as well as training and testing strategies. It will describe how applications will be provided, including the availability of each staff member and resources dedicated help desk. Mission & Philosophies As you get to know you're IPfone team, you will understand why thousands of business customers across the country rely on IPfone & Broadsoft as their total solutions provider. At lPfone "CONSIDER IT DONE is more than a corporate tag line; it is our basic philosophy; one we are all proud to live up to. Deployment Strategy Deployment will be conducted in several separate phases. The initial phase will be customer meetings, data gathering, Final solution design, and CITY OF LIGHTHOUSE POINT approval of the proposed implementation plan. Phase 2 will be deployment of the solution core within CiTY OF LIGHTHOUSE POINTS environment: This is to include staging, installation, and testing of the lPfone Broadsoft Enterprise solution. Following the completion and City of Lighthouse Point successful testing of the core deployment with the Primary locations, a small, limited user pilot will be conducted. This phase will also include any integration between the IP Hosted Platform Voice core and email systems, Fax, Data etc along with any other systems i.e. IVR connectivity, E911 will be designated as connectivity targets. Phases 3 will be the migration of users from CITY OF LIGHTHOUSE POINT's legacy PBXs and applications to the Broadsoft Enterprise solution. This will be conducted on a site by -site basis, coordinated and scheduled with CITY OF LIGHTHOUSE POINT. As users are migrated, existing PSTN connectivity will also be transitioned between the legacy infrastructure and the lPfone Cisco Broadsoft Enterprise solution. Within this section of this RFP, 1Pfone is providing a high-level Project Implementation plan to illustrate the deployment phases and tasks that will be undertaken till a finale design and contract is executed. Following is recommended order of sites for migration: Locations. Fire Stations, City Clerk Police Department Emergency Operations, Public Works Library, Recreation, Administration. Other sites to come on Line as defined by the City. lPfone anticipates that this project can be successfully completed start to finish after contract signing within a 4 week timeframe based upon CiTY OF LIGHTHOUSE POINT readiness. As for the Professional Services implementation labor costs have been reduced to account for 4 week project timeframe w/buffer of all overages if needed. In an effort to minimize services costs to CITY OF LIGHTHOUSE POINT, pricing that has been provided is based on conducting the data collection with iPfone Project management and designer and completion of the System Design Workbook (user and site specific data). This would be conducted for each user within the enterprise. IPfone can also work with CiTY OF LIGHTHOUSE POINT to arrive at a hybrid solution where IPfone and CITY OF LIGHTHOUSE POINT work together to accomplish this portion of the implementation responsibilities. Training IPfone, employs modem education methods and flexible media choices. With certified trainers using standard processes, we consistently deliver top-notch administrative and technical training, and Train the Trainer services via a modular approach, which gives CITY OF LIGHTHOUSE POINT flexibility to achieve your learning objectives via the following options: Instructor -led training in traditional classroom settings or via remote delivery 1 Traditional classroom training for Administrative & or Technical can also be delivered at our facilities in Miami. This site is equipped with state-of-the-art equipment, infrastructure, and laboratories. 1 Customized on -site classroom training at CITY OF LIGHTHOUSE POiNT's sites involves IPfone Academy instructors training groups of individuals that need administrative or service training 1 Remote delivery (SVU) to reduce implementation costs and wear and tear on CITY OF LIGHTHOUSE POINT employees, these options utilize virtual classrooms to provide live break-out sessions; over -the -shoulder, self -exercise modes; live application sharing, testing, and polling — all accessible from an individual student's computer. 21 of 13 1 Self -Learning options include web -based training, or e-Learning, for end -users, administrators, and service personnel The City can decide on which of the options above best meets the needs of the City. All options for Training above are included regardless of which option is chosen. lPfone can provide customized courses that can offer a wide range of options and alternatives to fit CITY OF LIGHTHOUSE POINTS requirements and equip your staff with the knowledge needed to administer. 1 Onsite End User and Train -the -Trainer End User Training: to help CITY OF LIGHTHOUSE POINT's phone and application users practice hands-on using live station equipment, we can provide instructor -led training over the web or in a classroom setup for this specific purpose. Classes are delivered by one of our certified Trainers according to phone or client type and usage. Should CITY OF LIGHTHOUSE POINT wish to have 1Pfone teach your staff to deliver end user training, we can do that onsite or via the web. 1 Onsite Basic System Administration Training: these instructor -led classes are available via the web as well as onsite. Led by our Project Manager its typically 4 hours in duration, each class for administering a solution Trainer (telephony, voicemail, etc.) demonstrates basic functionality modifying phones or clients, extensions, user roles, class of service, pickup and hunt groups, Routing, looking up Mail Boxes,etc. This training also covers commonly used troubleshooting procedures. 11Pfone Academy: via a modular approach that gives you flexibility to achieve your teaming objectives, 1Pfone Academy offers CITY OF LIGHTHOUSE POINT the following options to help your personnel learn various products, services, and soft skills: • Web -based Training (WBT): complete end user, basic overview, and general technology web -based training classes are available with on -demand playback, via our web site • Off -site Classroom Our virtual classroom environment can deliver live instructor -led or recorded learning to web browsers at Training: Customized Onsite Training: should CITY OF LIGHTHOUSE POINT have a group of individuals that need administrative and technical training, we can provide it at your site with our lPfone Academy Training instructors. lPfone is suggesting a course of study for technicians and administrators that will provide them with the ability to troubleshoot; modify, configure, install, and administer all components of the proposed Cisco Broadsoft Enterprise Solution Set. In response to the requirements of the RFP, iPfone is of%ring Onsite based training for End Users to include: End User Telephony, End User Voice I Unified Messaging and End User Unified Communications. The City of Lighthouse Point may wish to Video the training for future use of these videos on CITY OF LIGHTHOUSE POINT provided resources for use at a later time. PROJECT MANAGEMENT METHODOLOGY iPfone's methodologies are based on strict processes and disciplines for Risk Management; Controlling, Communications and Quality, plus extensive training for our staff We use the Project Management best practices and will use this project methodology, (lPfone's project methodology) to manage CiTY OF LIGHTHOUSE POINT's implementation. It's based on 'best -in -class' principles drawn from and influenced by international organizations the PM/ (Project Management Institute), 1PMA (International Project Management Association) . IPfone always incorporating these project standards is a regimented approach yields high quality implementations. Project Management activities that are designed to ensure City of Lighthouse Point that iPfone completes each project implementation effectively and efficiently. Project Management services, at a minimum, will include the following: ► overseeing the project 1 placing orders and confirming delivery of equipment 1 Escalating (delivery, product, etc.) 1 Holding stakeholder and status meetings ► Being CITY OF LIGHTHOUSE POINTs Single Point of Contact for the Implementation, along IN/Trainers/ and Tech's 1 Managing lPfone's implementation resources 1 Tracking and resolving outstanding issues 1 Ensure deadlines are met To ensure a high quality completion, iPfone employs a series of proven PM tools throughout the project implementation. Project controls am the tools and methods by which we manage and coordinate the project to maximize the probability of a successful outcome. PM uses the following plans and processes effective control and coordination throughout the project lifecycle. Project Plan — The Project Plan is a project management document that functions as a roadmap from Project Initiation through Project Close Out. The plan provides a comprehensive portrait of the implementation by formally documenting the project charter, your business needs and objectives, the solution design and !Pfone's implementation approach. Using the project plan, IPfone creates a baseline to manage the project with efficiency and effectiveness. The Project Plan incorporates tools as the Project Schedule, Communication Plan, Change Management Plan, Acceptance Test Plan which the City of Lighthouse Point is to provide etc. 22 of 13 Communications Plan — The Communication Plan presents the communication mechanisms (i.e. audio, video, email, etc.) used during the project and to identify the distribution frequency, objectives and people responsible for each communication event. Status reports, project meetings and periodic executive reviews are critical elements to keeping all of the stakeholders informed. !Pfone will agree on a meeting plan with CiTY OF LIGHTHOUSE POINT, including purpose, frequency, format and participants. At a minimum, the following meetings take place: ► A project kickoff meeting with CITY OF LIGHTHOUSE POINT ► Regular project steering meetings with CITY OF LIGHTHOUSE POINT ► Regular project review meetings with CITY OF LIGHTHOUSE POINT Unless otherwise agreed, review meetings take place via telephone conference and web collaboration. Project Implementation and Services Delivery Approach Project Initiation and Planning Phase this is the starting point of the project. The goal is to the City of lighthouse Point proper and detailed planning that will ensure the completion of all tasks on time and within budget, based upon the contracted Statement of Work (SOW). The Project Manager documents and authorizes the outcome of these activities within the Project Management Plan. Within the Project Initiation and Planning phase, the IPfone Project Manager ensures correct project initiation by performing the following task: ► establishing the Project Team by securing the required resources based on project scope and delivery timeframes Holding an internal kick-off meeting between 1Pfone's Sales and Deployment Teams to communicate and understand CITY OF LIGHTHOUSE POINTs solution, what features were of particular interest and share any other expectations that have already been set The teams will also identity and address risks to the project. 1 Creation of the project documentation for the Customer Kick-off meeting and ongoing project status meetings, including the Project Timeline / Milestones Schedule, City of Lighthouse Point Management Log, Meeting Minutes, Communication Plan, etc. ► Hold Customer Kickoff Meeting. CITY OF LIGHTHOUSE POINTs assigned representative and technical resources should plan to attend. The output of this meeting will be: ►Introduction of !Pfone's project team to CITY OF LIGHTHOUSE POINT, Identification of CITY OF LIGHTHOUSE POINTs decision maker with signature authority for change management, Validation of CITY OF LIGHTHOUSE POINTs and iPfone's expectations, Review the SOW and high-level Project Plan, timeline and milestones. A detailed schedule for all solution delivery activities will be developed and agreed upon with CiTY OF LIGHTHOUSE POINT. ► Design Finalization and Signoft Finalize the Broadsoff Workbook and configuration files. CITY OF LIGHTHOUSE POINT approves the final design and the IPfone Voice Acceptance Test Manual is completed. ► Network Readiness for VoIP System (if applicable): 1Pfone will work with designated CITY OF LIGHTHOUSE POINT resources to perform a Voice Readiness Assessment to confirm network readiness for VoIP. 1Pfone will provide a written report documenting the findings and any required remediation based on the specific requirements for the proposed solution. IPfone will define and coordinate with designated CiTY OF LIGHTHOUSE POINT resources regarding: QoS settings; iP addresses; DNS, 1 t- I l', DHCP, NTP and AD configuration requirements; and compatibility needs of any monitoring tools. IPfone will work with CITY OF LIGHTHOUSE POINT project team members to define any voice quality issues. Any request for IPfone to perform changes on CITY OF LIGHTHOUSE POINT equipment is excluded from the current scope and would require change control to add services. ► Site Infrastructure Reviews (if applicable): 1 Carrier Services: 1Pfone will validate that carrier services match the system design requirements. In addition, IPfone Provisioning services will work with the CITY OF LIGHTHOUSE POINT Project Manager to as all new carrier services are ordered in sufficient time to allow testing prior to implementation. IPfone & with approval of the CITY OF LIGHTHOUSE POINT will be responsible for ordering any new carrier services and for dealing directly with the carrier on any issues 1 Equipment Ordering: Following the completion of the Design Workshop(s), the IPfone Project Manager will confirm the design and finalize the equipment order. If an Installation Change Order is required, the Project Manager will contact CITY OF LIGHTHOUSE POINT to validate this change. The documented Change Management Process will be used to implement changes. The quote is finalized, the configuration is frozen and the product order will be placed with the factory. 1 Pm -Configuration and Staging: Once all equipment for the project arrives at the IPfone Staging Center, IPfone performs a physical inventory and installs the equipment in preparation for provisioning. 1Pfone will pre -load, configure and test all hardware, software, required licenses, and end user databases. ► Pre -Installation Checkpoint Customer Meeting: Before the start of the onsite installation, the Project Manager and Project Team hold a pre -installation checkpoint meeting with CiTY OF LIGHTHOUSE POiNT to confirm: • The design document has been approved • All required customer information has been received • All hardware and software is onsite and ready for installation • The customer resources are available The Project Manager and CITY OF LIGHTHOUSE POINT will also review the implementation plan, tasks, timeframes and responsibilities. 23 of 13 �% Deployment at Data Center: The 1Pfone Staging Center will ship the entire solution components to the applicable locations where a 1Pfone technician will install and connect them to CITY OF LIGHTHOUSE POINT'S network. In addition, the first phase of remote sites maybe deployed during this step, dependent on the agreed upon rollout schedule. 1Pfone will coordinate onsite resources and material arrival at the customer site as well as unpack, inventory, install, power -up and test the equipment The specific deliverables for this step am all hardware and software installed and configured on site for installation, 1Pfone performs tests to verify the correctness of the installations. Prerequisites: Any remediation required to make CITY OF LIGHTHOUSE POiNT's network compliant to IPfone's minimum requirements must be completed and verified to meet specifications prior to launching deployment onsite Knowledge Transfer and Training: lPfone will provide system familiarity and orientation to acquaint CiTY OF LIGHTHOUSE POINT with the installed Core solution. This knowledge transfer does not take the place of formal training. Its intent is to assist in understanding general system configuration and administration. In addition, for end user training, the 1Pfone Project Manager will work with CITY OF LIGHTHOUSE POINT to schedule the sessions. CITY OF LIGHTHOUSE POINT will work w/ Remote Help Desk or Onsite Post Cutover City of Lighthouse Pointe needed. Post-Cutover coverage is designed with the IT Staff with the newly installed system. Qualified, experienced, trained personnel provide City of Lighthouse Pointe questions regarding the system as well as reporting discrepancies. Solution Acceptance: Once !Prone has declared the solution at applicable remote sites) "Ready for Acceptance", lPfone executes the Acceptance Test Plan with CITY OF LIGHTHOUSE POINTS assistance. The results of the tests will be documented and signed off by CITY OF LIGHTHOUSE POINT. Upon testing completion, CITY OF LIGHTHOUSE POINT signs an Acceptance Certificate for this phase of the work Handover to Operations: As soon as CITY OF LIGHTHOUSE POINT accepts the applicable remote sites, the Service organization takes responsibility for the site(s). All changes and issues concerning these sites will use IPfone's standard service / maintenance processes and procedures. The specific deliverable for this step is the completed and signed off Acceptance Test Plan with Acceptance Certificate. 1 Site Rollout (i.e. locations, buildings, remote sites, etc.): Site Rollout refers to extending the solution to all contractually agreed remote sites and bringing those users onto the new platform. CITY OF LIGHTHOUSE POINT Resources CITY OF LIGHTHOUSE POINT's tasks and responsibilities will include, but are not limited to, the following minimum activities. CITY OF LIGHTHOUSE POINT's staff assigned to the project should, at a minimum, is sufficient to perform these activities. A Statement of Work will define any additional requirements based on the final agreed upon scope of products and services. CITY OF LIGHTHOUSE POINT's Role Tasks and Responsibilities Project Management 1 Coordinate with 1Pfone on all aspects of planning, designing and implementing the solution 1 Participate in development of Project Plan through input, including but not limited to, milestone input, validating project goals / scope and review/acceptance of Design Documents against business requirements, and developing escalation process 1 Communicate milestone completion and deliverable acceptance �% Facilitate efforts between both the Project Team and the user community �% Manage, schedule and employ the required facilities and resources (i.e. equipment room, secure storage area, project room(s), CITY OF LIGHTHOUSE POINT resources) 1 Participate in status meetings 1 Ensure City of Lighthouse Point participation of the appropriate staff members in the Project Kick-off and information refinement steps. This may include Domain Administrators, existing Legacy PBX Administrators, IT dept etc. 1 Ensure all prerequisite infrastructure components for which CITY OF LIGHTHOUSE POINT is responsible are available in a timely manner 1 Provide current telephony information (i.e. dial plan), data network information (i.e. IP addressing scheme) and user requirements, as required 1 Approve and execute acceptance test plan 1 Sign -off on project completion �% Participate in Project Kick-off and status meetings, if applicable �% Participate in requirements analysis and design sessions with IPfone's Project Team to clarify detailed project requirements Ensure that the site is appropriately prepared for installation 24 of 13 Provide the appropriate technical staff has system access, network configuration information, data conversion, call muting strategies, etc. during the engagement 0 Provide system administration / maintenance of the servers and databases (backup schedules, utilities, anti -virus software and procedures) if there is integration required to CRM, Paging, Email etc Participate in system and integration testing, as appropriate P Coordinate training schedules with IPfone and inform user community P Perform system and application backups, as required for City systems lPfone Team to consist IPfone will assemble a team of highly skilled sales, project management, engineering, installation and service professionals, along with executive Management- following award of the contract. IPfone's Project Managers and our Engineers average fifteen to twenty years of information and communication industry experience. Personnel are some of the most the competent in the industry w/our Cisco Broadsoft solution areas applicable to their position. We structure all project teams with a value -add approach in order to address specific business and technical requirements. IPfone will staff this engagement with a team of extremely qualified individuals who have the right combination of certifications, expertise and experience to deliver outstanding results to the City of Lighthouse Point These individuals are part of the team throughout the engagement The benefit to this approach is complete consistency and clear accountability for the project's success from end -to -end. iPfone Role lPfone Tasks and Responsibilities Project Plan will include, but may not be limited to: • Work Plan (Work Breakdown Schedule / Milestone) • Risk Plan — including mitigation strategies • Communication Plan • Change Management Control Plan • Document Test and Acceptance Plan for the solution Coordinate, schedule and describe in detail the activities City of Lighthouse Point surrounding the various workshops, including detailed design, network readiness, security and any application design Hold Kick-off Meeting, periodic progress meetings and other mutually agreed to meetings (i.e. design finalization, installation initiation, cutover planning, project closeout, etc.) as well as publish weekly status reports P Coordination of installation and testing ► Review and manage the Change Control processes with the project team P Confirm that the required hardware and software licenses will be available and ready at the start of the project 1 Track and resolve outstanding is City of Lighthouse Pointes and Upon Project Completion, ensure all relevant documentation has been supplied ► Administrative tasks include IPfone's workflow, ordering and other back office tasks Solution Engineer(s) ► Attend internal and customer meetings as requested by PM, Assist in high-level requirements definition ► Overall high-level solution development; Professional Services Engineers ► Provide details in requirements definition Primary responsibility for solution design and technical City of Lighthouse Point 0 Conduct applicable solution workshops, Provide details to develop solution, network integration, network assessment and security elements ► Design, install, configures and tests the IPfone Broadsoft solution and other application integrations installation Technicians I Attend internal and customer meetings as requested by PM, P Perform site survey(s) to establish facilities requirements / readiness 0 install IPfone-provided switching, hardware, and peripherals then Power up IPfone-provided switching, application hardware and peripherals * Install and, connect cables to patch panels cross connects at the MDF ® Verify and test product to ensure end -to -end functionality, Verify and test trunks P Set and test telephones at all site Locations within the City Network as stated within the RFP ® Cutover (Prone Broadsoft Hosted Services and provide post -cut coverage needed ® Enter configuration into data Hosted system entry tool P Provide post -cut coverage, help with onsite Help Desk responsibility during install activities Trainers 0 Setup training room ® Conduct end -user and basic administration training, as required by City along with advanced Administration Training 0 Provide post -cut coverage and Help Desk City of Lighthouse Point onsite during install activities 25 of 13 1 lPfone Academy instructors perform advanced training activities for class elected by the City of Lighthouse Point lPfone PM's are highly effective in problem resolution of complex involvement, as well as in delivering projects on time, profitably and at the highest levels of customer satisfaction. Qualifications include Project Management Professional with extensive experience in managing large, complex, multi -site implementations. IPfone's PM's average 15 years of supervisory and managerial experience in the field of information Technology and Telecommunications. Strong project management skills are required, which enable the timely design and implementation of complex network systems. With lPfone & Cisco as the bedrock of our Service practice, our primary focus is supporting our customer's business needs. To do that, you have to be agile and responsive to every client's unique requirements. That's why all of our Maintenance and Managed Services can be tailored to provide only the Services you require, even if one location has different Service Level requirements than another. This is especially important in many environments where 24 x 7 rapid response is required Le healthcare, and County, Federal and City Gov't facilities. Our standard Maintenance Service Levels are as follows: Call Desk (Included at no cost for tent of agreement and or renewal after 5 years from yr 6 through 7 24x 7x 365 Parts Replacement, Core & Peripheral Hardware (Included) - Advance Hardware Replacement (AHR) with Next Business Day (NBD) provision. lPfone will replace defective Phones Routers & ATA adapters etc. that are distributed throughout CITY OF LIGHTHOUSE POINT's enterprise. These are the only Field Replaceable Units (FRUs) that have been proposed in this solution to CITY OF LIGHTHOUSE POINT. While our commitment to parts provision is NBD, iPfone has fully stocked emergency parts depots in Jacksonville, FL; and Miami FL which should allow for same -day delivery in most cases. Parts Replacement Phones (are included if either Purchased or Rented from lPfone Included for the term or agreement or warranty Maintenance) - Advance Hardware Replacement (AHR) with Next Business Day (NBD) provision. lPfone has included phone replacement in our proposal to CITY OF LIGHTHOUSE POINT. Onsite Repair (included) at no cost for Term of Agreement 5 years and if renewed term yrs 6 >7 Available 24 x 7 for P1 incidents; NBD for P2 and P3. The primary purpose of Onsite Repair is to replace any hardware that may be defective. iPfone has included Onsite Repair in its proposal to CITY OF LIGHTHOUSE POINT at no add!. Cost for the term of the agreement; however, in a software -driven VoIP environment, the majority of repairs (95-97%) are executed remotely. Cisco Broadsoft Voice is a carrier -class, VoIP solution that is very nominally hardware dependent This means that there are very few moving parts that require replacement to resolve an incident or service interruption. System Monitoring (Included at no cost) - Proactive Incident detection and management, incident remediation, problem escalation, and vendor management on a 24 x 7 x 365 basis. Ourstate-of-the-art monitoring and detection systems enable early identification of service impacting conditions, driving problem avoidance activities. Proactive customer notification is provided based on CITY OF LIGHTHOUSE POINT -defined escalation and notification processes. City of Lighthouse Point Portals (Included at no cost) - Provided to Administrators / technicians who have successfully completed lPfone training on the deployed technology. The Portals will provide access to: 1 lPfone's technical knowledge base 1 Technical documentation„ Incident opening, closing, tracking, and appending comments and documents, Reporting and archived Incidents In terms of reliability, lPfone adheres to a strict set of Service Level Agreements (SLAs) for Service Delivery at every level. Additionally, lPfone employs follow -the- delivery with our networked NOCs, and Service Centers which enables around -the -clock access to qualified, Engineers, technicians whenever CITY OF LIGHTHOUSE POINT needs them. IPfone employs Service network monitoring, using intelligent workflows and automated routing, lPfone is able to manage Incidents and Service Requests efficiently with an eye to faster resolution and remediation of service -affecting issues. IPfone employs Service Solution Centers LI and L2 technical issues, while our Network Operations Centers (NOCs) serve as point for system monitoring. All of IPfone's NOCs are hardened with the following physical and virtual security means:. 26 of 13 Facilities are Staffed 24 x 7 x 365, Best -in -class industry monitoring tools, controlled site access, Video surveillance, Diversified power, Diversified connectivity, Redundant uninterruptible power supply, Power regulation and backup, Redundant diesel generators. Call Initiation or a Request for Service: Call initiation or a request for corrective service, and entitlement occurs either by a customer 1) calling in a problem via an 800 number, 2) requesting service via IPfone's Customer Portal, or 3) via receipt of an alarm(s) for the customer's at 1Pfone's NOC. Service Request Analysis /Acceptance: Service request analysis / acceptance entails the Call or Service Desk verifying customer entitlement, confirming, recording problem details, and establishing problem severity. An Incident is then created and muted to the appropriate lPfone via a remote service queue for diagnosis. For a call initiated by a system alarm, the alarm handling system automatically transfers the request to a remote service queue. Requests in the queue are prioritized according to problem severity and contractual requirements. Remote Service: Once entitlement is confirmed, remote service is performed by lPfone's SSC (Level 1 and/or Level 2, as appropriate). Remote service encompasses performing remote incident/problem analysis and resolving the incident remotely, if possible. Escalations As problems encountered vary in scope, complexity, and impact on the customer, the decision of when to escalate a problem is the responsibility of the individual dealing with the problem. When lPfone is actively working an Incident and there is no progress on remote problem isolation and solution delivery, the following chart illustrates the escalation path. The escalation chart reflects the maximum timeframes; escalation can occur earlier. Escalation Time — Priority 1 and 2 Maximum Timeframe for Escalation Activity if there is NO PROGRESS on a Critical Problem 1 Hour after assigned to Active Incident Within 1 hour of receiving the incident ticket, if there is no concrete progress in problem isolation and fix identification, the Operations incident management team engages senior technical resources 2 Hours Senior Ops resources are actively engaged; team leader alerted to within 3 Hours lPfone management alerted 4 Hours Development engaged and alerted, as appropriate (this may occur earlier based on progress) 5 Hours Upper management alerted; monitoring of progress by all appropriate technical resources is occurring throughout process 6 hours Level I and Level 2 managers monitor progress and engage lPfone Level 3 8 Hours Level 2 Operations Manager alerts Operations VP Escalation Time — Priority 3 Maximum Timeframe for Escalation Activity 2 Hours after assigned to Active Incident Incident management team reviews progress and engages senior technical resources 4 Hours Problem management technical resources are controlled and engaged as appropriate 6 Hours Team Leader alerted 8 Hours management alerted; action plans reviewed Regional Service Delivery Management will determine whether further management escalation within its organization and the sales organization is required (i.e. Account Manager, Sales Director, VP of Sales, VP of operations etc.). RE.y'yR {,tuR -Ne- �'%:(J NA W55. .d Ci NTA CT If'1,F4,7) A..a...i1Li ap... P_...' 0pI nI I I-. T wv...L. BE i'C ..J, x„>,I,/. t...a FOR i,'s.,. C1 .:f. LI',i,ii °,,t J rr�.:)aI' p, i iJ, i;:-i 27 of 13 TAB: 6 SYSTEM & EQUIPMENT FEATURES Functional Requirements We have also included Our CISCO BroadSoft Service Administration for making System Changes Via the City Portal The Cisco Broadsoft service dashboards are web -based portals designed to provide users all the control they need to effectively manage their service. The dashboards are structured to fit the needs of the End -Users and Site Administrators. One of the distinct benefits of cloud based communications like the Cisco Broadsoft Portal are designed for large City wide enterprise customers like the City of Lighthouse Point, which is the end user and allows for administrative control that is included in the offering — it's cis if the equipment is on your location. Broadsoft dashboards • Are only accessible with valid login credentials and secure from other customers and unauthorized users. • Provide information and functionality appropriate to the user's role within the organization • Have been designed with simplicity and ease of use in mind • Provide extensive functionality while minimizing the risk of inadvertently disrupting existing service or functionality The Cisco Broadsoft service dashboards address three key functional roles within a customer organisation. MyAccoiurt Designed to provide all the higher -level account administration, visibility, and functionality necessary to effectively leverage your service; • Enterprise -wide site location management (move order self service) • Download enterprise -wide reports • Manage contact and login information • View listing and status of all orders associated with account • Manage Site Administration access for all locations (creation of admins) My Site Provides the administrator for each site the ability to configure, view, and manage the service for a specific location, within the City wide network of Locations: 28 of 13 " Setup, view, and manage Phone and User assignments " Create and manage Hunt groups, Auto Attendants, Call Queues, and other site level services in real time " Establish standard office hours schedule for the site to help define call routing rules " Visibility of call usage and call history across the site " Establish and manage user features ranging from Call Waiting to Shared Call Appearance " Voice portal extension and login administration " Manage existing, or add new end point devices " Assign UC Clients and services to customers ' n,A4na vin,I, !i��::nt:rr.. ;vm;3nlo+e..uac:e :crza(tlbla ro t' f ts My Phone Available to each user who has been assigned a station package and allows them to self -manage the commonly used features and service parameters without having to ask a site admin, or telecom "expert" for help. Functions include; " Manage unified messaging preferences " Create unique call handling rules for special phone numbers, or to accommodate different times of day or days of week " Manage preferences for traditional features like call forwarding, anonymous call rejection, etc. " Set Simultaneous Ring preferences for exceptional availability " Manage access and download user clients " View call history 29 of 13 Change Your Login Password/Reset Voice Portal Passcode Your UseriD: Jackblack Your email address: jcieveland@broadsoft.com • Locale Settings Current TimeZone; US Central Time • User LoginPasaword Current Password: New password: Confirm password: Current Announcement Language: English L' ...I. User Login Authorization Your_emailaddress: jcieveland@broadsoft.com Voice Portal Passcode Reset This sends you a temporary voice portal passcode allowing you to login into your voice message box via your phone and change it. Cisco Broadsoft Features, Descriptions, and Feature Matrix The Cisco Broadsoft offering includes a vast array of business telephone features required by the most sophisticated enterprises and a complete set of unified communications and collaboration capabilities that can be enabled dynamically as required by the system administrators and/or the end -users. Cisco Broadsoft Features Contact & Address Book Management UC-One Desktop Clients and Mobile Apps allow users to easily define and organize contacts. Contacts can be individuals or user defined groups. You can share and request presence information with your contacts. You can quickly find a specific contact by using the filter field If desired the UC-Desktop client can also access with your Microsoft Outlook contact list. Desktop Sharing (?tol) On the UC-One Desktop Client, you can share your desktop computer screen with a contact. While sharing, chat and voice calling is also available. Desktop Sharing (Group) On the UC-One Desktop Client, you can share your desktop with multiple contacts. You can initiate a group desktop share session, or add contacts to an existing desktop sharing session. Creating a desktop share session automatically creates a group chat session. File Sharing On the UC-One Desktop Client, you can offer to send a file to a contact you are in a chat session with. When offered a file through the UC-One Desktop Client, you can Accept or Reject the file transfer offer. After the file transfer has completed, the received files can be opened or viewed by the recipient. Instant Messaging (Vol) UC-One Desktop Clients and Mobile Apps City of Lighthouse Point one-to-one Instant Messaging (AKA "chat") with your contacts. Instant Messaging (Group) UC-One Desktop Clients and Mobile Apps City of Lighthouse Point group Instant Messaging (AKA "chat") with your contacts. You can easily add a contact to an existing chat session, or begin a chat session as a group chat. 30of13 instant Messaging History UC-One Desktop Clients and Mobile Apps maintain local copies of your chat history. My Room Collaboration The UC-One Client features My Room, an always -on collaboration space that accelerates team work, thus powering and enhancing productivity. We make it fast and simple to invite up to 15 participants to meetings, join calls or video conferences, and share information. You and your attendees can click the call button to automatically dial in to the conference. You can invite others to your room by dragging and dropping them from the contacts list into the My Room communications window and others can join your room by right clicking your name on their contacts list and selecting "Join Room." For larger meetings, Broadsoftoffers a Meet Me solution that can accommodate 100+ participants. Desktop sharing provides an entire project or pitch team with the ability to view demonstrations and presentations in real time on their own devices. Multi -party video, voice, and collaboration across laptops, smartphones, and tablets accelerate collaboration and decision -making. The UC-One client is also WebRTC-enabled, which allow non-UC-one users to join My Room sessions as guest participants, thus extending business reach beyond a user's own organization. Outlook Calendar Integration The UC-One Desktop Client reads Outlook appointments. If there is an appointment running at the current time, and the user has enabled Outlook Calendar integration in their preferences, then their presence will be shown to their contacts as Busy — In Meeting. Rich Presence UC-One Clients rich presence so for each contact you have City of Lighthouse Point scribed to you can see their presence information. Similarly, your contacts can see your presence on their contact list. Icons are used to indicate your current presence status- online, in a call, in a meeting, busy or idle. Your presence status is automatically set by the system based on your activities but if desired users may manually set their presence status. Calling Plan Management Cisco Broadsoft provides an interface to manage the customer inbound and outbound calling plans for each site and specific users/phone numbers. Outbound Calling Plans regulate behavior for calls placed to various destination types: • Internal antra- City or company) • Local 31 of 13 " Long Distance " Toll Free " International " Operator Assistance " Chargeable Directory Assistance Rules for calls originating or forwarded/transferred from a site or number are as follows: " Allow. Calls may be placed to destination type. " Allow with Authorization code. User must enter a predefined code to place the call to destination type. " Block Calls are blocked to the destination type. " Transfer to a Number. Calls attempted to the destination type are transferred to a specified number. Inbound calling plans control call flows originating from internal sources as well as calls forwarded/transferred from external sources. Rule options for inbound calls are as follows: " Allow or Block inbound calls originating internally. " Allow or Block all inbound calls from external sources. " Allow transferred external calls only. Mobility Tools UC-One Client Our UC-One Clients are a set of end -user applications that empower users to access all of their dynamic unified communications services from any device (desktop, laptop, smartphone, or tablet). Mobility: Mobility allows users to add their desktop or business identity to their mobile phone. Calls made from the mobile phone present the Cisco Broadsoft identity, which makes it, appear that the user is calling from their business phone and not their mobile phone. Mobility provides users with a single, cohesive business appearance across devices, as well as the following features: Ringing of desk, mobile phone, or both VoIP calling over data network Call -through service using the mobile device native dialer through outgoing circuit calls present your business Caller ID Fixed Mobile Transfer - transfer calls in progress between your wireless phone and Broadsoft desktop phone Simultaneous Ring: This enables a user to have multiple phones ring simultaneously when a call is received on their Cisco Broadsoft phone number. The first phone to be answered is connected. For example, calls to a user's desk phone could also ring the user's mobile phone, in case the user is not at hislher desk Sequential Ring: Sequential Ring is a user level feature that allows a user to create a list of up to 5 additional numbers (six total) to ring in a specific order when they receive an incoming call. When a caller dials a City subscriber that has Sequential Ring enabled, the caller will hear an announcement asking them to stay on the line. After all numbers have been tried but are not answered, the ringback or announcement is interrupted and the caller is provided with the subscriber's no answer processing (e.g. voicemail in most cases). Hoteling (Hot Desking): The Hoteling feature is ideal for businesses that provide temporary offices or cubicles for use by remote workers. Hoteling enables a user's phone profile  phone number, features, and calling plan to be temporarily loaded onto a shared (host) phone. It is comprised of two features, Hoteling Host and Hoteling Guest, that work together to allow the customer to designate specific phones (hosts) that users (guests) can temporarily log in to and use as their own phone. When a guest logs in to a host phone, their user profile is automatically transferred to the device. The host device then becomes the user's primary device while they are logged into it Voice Portal: The MyPhone Voice Portal provides an easy way to manage your voice mailbox, record Auto Attendant greetings, and remotely modify call -forwarding options from any telephone. To access your voice portal, simply call your voice portal telephone number, log in, and follow the audio prompts. Remote Office: Remote Office enables telecommuters and mobile workers to use Cisco Broadsofl features while working remotely. Since calls are still originated from Cisco Broadsoft the service provides a simple mechanism for separating personal and business phone expenses, as well as keeping alternate phone numbers private. 32 of 13 Business Continuity At times there are unforeseeable events that can cause disruption in services to your business — natural disasters, power outages, dysfunctional router, Internet outages, or simply an individual not plugging the jack all the way into the phone. Whenever situations occur, your business must continue, and your customers still need to be able to contact you. The Cisco Broadsoft solution from IPfone allows the City to leverage multiple features that provide businesses with highly reliable communications capabilities and allow you to continue to operate under these conditions. Since your voice service is delivered from the cloud, your voice service continues to world even if your physical location is unavailable. The business continuity feature will automatically forward your calls to an alternate number that you select ahead of time. Many users opt for their cell phone, but you could use any number City of Lighthouse Point or alternate office location or voicemail. The web -based portal allows you to configure alternate call routing plans for any number on our service and you can make changes in real time as different scenarios may require different alternate routing plans. For those users with access to the Cisco apps for PC, Android and iOS devices they can receive and initiate business calls as normal as long as they still have Internet connectivity. Front Office Services Cisco Broadsoft provides a. number of "front office" features that allow businesses to configure how incoming calls will be handled to best meet their operational requirements and handle customer calls in an efficient and professional manner. Voicemall:: Has been provided for 75 City Licensees Listed in our Solution and Provides a recorded announcement message and the ability for a caller to record a voice message for the called party. The announcement message can be a personal message recorded by the voice mailbox owner or a default system message. Hunt Group: Hunt Groups allow a defined group of users to handle incoming calls received by an assigned Hunt Group's phone number. Administrators can choose from any of the following "hunt" schemes, each of which rings the specified phones in a different manner: Simultaneously rings all of the users in the group; the first user to pick up the ringing phone is connected Rings individual users using the following algorithms; • Circular — The call is routed to the first available person on the list beginning where the last call left off • Regular -- routes calls to a list of users defined by an administrator. Calls go to the first available person on the list always starting with the first person on the list. • Uniform — as a call is completed the user moves to the bottom of the call queue in a shuffling fashion. The next incoming call goes to the user who has been idle the longest. • Weighted Call Distribution — enables calls to be distributed to agents according to a pre -defined weighting. • In the event that all idle phones have been visited without answer, the administrator can define an alternative phone number for handling the call, pushing the call to another individual or group. Auto Attendant: The Auto Attendant serves as an automated receptionist that answers the phone and provides a personalized message to callers. It is a flexible Interactive Voice Response (IVR) front end with options for connecting to the operator, dialing by name or extension, or connecting to up to nine configurable extensions (for example, 1 Marketing, 2 = Sales, and so on). Site administrators can fully configure the Auto Attendant to meet the specific needs of their organization. Configurable options include: 33 of 13 Allow/Disallow Direct Extension Dialing — Provides ability for callers to dial a known extension at any time to connect with the user without requiring additional prompts Enterprise Wide or Site Specific Dialing Options — Refines the list of available users and extensions to include with the Internal dialing options (the Privacy feature allows specified users to be excluded from the list). Schedule — Defines Days/Hours for normal business operations, as well as holidays, for supporting distinct greeting messages and routing actions for Business Hours vs. After Hours. 1 :.eigAin aLi'x9J3=6 SYPf fin .i ({ �v�.jti ::iJ ( of !a^1`- �v {J��l Pd „ oarli 13C° or 1 Group Call. Park/Pickup Auto Attendant Call Queuing: Call queues temporarily hold calls in the cloud when all users assigned to receive calls from the queue are unavailable. Call Queues provide an automated "answer" with customizable greetings, comfort messages and hold music for the caller to listen to. Queued calls are routed to an available agent when they are no longer on an active call. Each call queue is assigned a lead number; a telephone number outside callers can dial to reach the agents assigned to the call queue. Call queues can also assigned an internal extension that can be dialled internally to reach the agents assigned to the call queue. The Site Administrator is able to edit the members of the Call Queue group in real-time to respond to changing needs or workload. The Call Queue service also provides additional visibility into the calling activity of each queue via a series of reports. All reports are available online via the web based admin portal. Call Center: Cisco Broadsoft is a full -featured, carrier class Call Center solution that gets you to market quickly and provides flexible and cost-effective pricing. Because our Call Center is a cloud -based SaaS solution, you can have a fully functional call center up and running in no time, which capitalizes on a pay-as-you-go model that lets you add or remove licenses on a monthly basis if the City of Lighthouse Point elects to or need to implement a Call Center as operational needs change. Call Center is also fully integrated with other advanced Cisco Broadsoft features, which makes our Call Center offering even more powerful and could provide the City of Lighthouse Point support for virtual call centers. For example, remote agents can operate with the UC-One desktop and mobile clients, use hoteling to minimize station costs across shifts, and add the Call Recording' feature to enhance operations and meet regulatory requirements. Call Center provides an automated "answer" for all calls, with customizable greetings, comfort messages, and hold music for the caller to hear while held in a network -based queue until an agent (assigned user) is available to pick up the call. 34 of 13 Agents and supervisors are also provided access to a specialized web -based thin client via a link provided in their persona! web portal. Meet Me Conferencing The Meet Me Audio Conferencing is a scalable solution designed to meet the needs of every business customer, whether it is a small business that needs to conduct sales calls with prospective clients or it is a large enterprise with geographically distributed offices that need to bridge hundreds of participants together for company meetings similar to the City of Lighthouse Point. The solution is designed to maximize efficiency and minimize distractions so that people can conduct business without interruption. Meet Me Conferencing is an integrated solution that allows multiple callers to join in a single call, which enables meetings among diversely located invitees Reservationless conferences Minimize distractions at any time. Key features include: • • Supports Lecture Mode, which automatically mutes all participants when they join a conference • HD experience with HD (G.722) audio City of Lighthouse Point support • Reduce complexity for administrators • Site administration controls through My Site • System generated moderator PINS and conference ID (participant PINs) delivered via email • Multiple conference bridges per site and only site users can be assigned as moderators Manage Meet Me conference settings through My Phone • Dual -tone multi frequency (DTMF) controls for moderators and participants • Personal conference recording2 capability — users can start and stop recordings at will and access them via My Phone • Support for both direct dial -in and toll free numbers Business Integration and Extensibility Broadsoft extends the value of your UC solution providing end user experienced integration with your business processes and procedures. Our workplace integration tools enable Broadsoft to work effectively with external business solutions, including customer relationship management (CRM) software and Microsoft Skype for Business. UC-Desktop for Skype for Business (MB) The UC-Desktop Skype for Business (S4B) is a client -side add -in that enables calling a phone number using "Call from Phone" or "VoIP from S4B" through UC-Desktop. instant messaging, presence, desktop sharing, and S4B-to-S4B calling stay in S4B. Non-S4B calls use Broadsoft with UC-Desktop as the add -in front end. The add -in integrates directly with Microsoft S4B and relies on the built-in integration between S4B and other Microsoft products. if S4B displays a calling option in a Microsoft product and that call goes through S4B, then the add -in is able to send the call through UC-Desktop. Customer Relationship Management:' CRM Connect CRM Connect works in conjunction with a User's phone and Customer Relationship Management (CRM) software to provide a productivity enhancing integrated service. Site Administrators assign the CRM connect license by each site. Users select the CRM Connect tab from their My Phone self-service portal, which allows the user to easily integrate their CRM solution with their desktop client 35 of 13 Broadsoft supported software third party vendors include: Allstate Insurance Company Maximize Software Inc. Salesforce.com Inc. Swiftpage ConnectWise Infobel SAGE TEL.SEARCH.ch MS Eniro data IBM Stylite Vtiger.com Frontrange Goidmine Microsoft Sugar CRM Central station XING Google NetSuite Inc SuperOffice Zoho Corp UC-Tablet Client The UC-Tablet client extends your mobility and the ability for the user to leverage their iPad and Android devices. These clients share the same look and feel as the other UC-One Clients. Now users can leverage several of the same communication features on their tablets, including but not limited to: • Instant Messaging and Presence (IM&P) • Voice Calling (VoIP) • Voice Calling (circuit -switched) — Requires Tablet to have Cellular Service • Video Calling • My Room — Desktop Share Viewing My Room- Group Chat My Room- Audio Conferencing My Room — Video Conferencing My Room — Guest Client support Call Recording Call Recording with Cisco Broadsoft provides the ability to record calls in real-time, manage storage of recorded assets and analyse call data to make quick business decisions. Call Recording is ideal for companies wanting to monitor and improve call handling, organizations with regulatory requirements to record calls and users that wish to record on a call -by -call basis. Organizations in the health care, legal and finance fields, as well as customer support and sales teams frequently use call recording for quality as training and transaction verification purposes. Call Recording is a cloud -based application that is integrated with Cisco Broadsoft providing a wealth of features to meet individual user and company demands. Administrators can access an intuitive web portal that provides real-time access to recordings, monitoring, reports and alerts. 36 of 13 t 56 46.6 Minutes 0 Enhanced Reporting The My Reports Section of the My Account Site provides enhanced reporting features that allow you to look at your calling patterns on your tablets, phone or any internet connection via HTMLS. Get real time reports from the Auto Attendants that lists all of the inbound calls. Call Queues and Call history provides you time and date stamped information. gzemzi t,n; 'C9s.etuen 7 a a IPfone has addressed each of the features below and described the way the proposed solution meets the requirement Of the City of Lighthouse Point. If the system requires customization, third -party integration or purchasing an additional feature or application not referenced within the RFP then there maybe and Uplift charge. IPfone RESPONSE Has Read and complies with all listed & Requested we have also provided some with addl. Information and some with those Marked and explained as Far Exceeds RFP .Requirements and some with providing & needing further information. Please also refer to Cisco Broadsoft Detailed List of Features in this Section. • Auto dialing • Automated directory services • Automatic ring back • Busy override • Call blocking 37 of 3 " Call forwarding on busy or absence " Call logging " Call park " Call pick-up " Call routing and transferring " Call waiting " Camp -on " Conference call " Continuous Redial " Custom greetings " Customized abbreviated dialing (speed dialing) " Direct inward dialing (DID) " Direct inward system access (DISA) (the ability to access internal features from an outside telephone line) Is accessed via the Web " Do not disturb (DND) " Fax send and receive IPfone RESPONSE Will need to know the final Qty and if VoIP or PSTN " Interactive voice response (IVR) " Music on hold " Night and holiday service IPfone RESPONSE can be set up for the entire Year " Presence " Public address voice paging IPfone RESPONSE we have included Station Lic and CISCO ATA 232D to access any existing City Paging Elevators, data Lines etc " Shared message boxes (where a department can have a shared voicemail box) IPfone RESPONSE yes Muitiable users can be assigned to a MB and or By Dept " Voicemail IPFone RESPONSE WE have provided and included 75 VoiceMail Boxes which is the same Qty as total User Licenses as outlined in RFP which far Exceeds the Requested in function. " Voice message broadcasting " Welcome message Additional Required Features " System continues to operate when cut off from Cloud servers or Internet routing IPFONE RESPONSE REFER SYSTEM OVERVIEW TAB 3 Technical Proposal " Mixed analog, T1, SIP, Internet phone system we can provide all three if required " Availability of training for administrators and power users is included and is Provided onsite Training " E-911 or similar functionality is provided " 4-digit dialing from anywhere within the City is provided " Advanced Reporting (User-friendly dashboards for detailed cost reporting, real-time monitoring,call tracking, and trend data) IPfone we kas included for the entire enterprise all locations our Analytics Reporting with reports and Dasboards " Find Me, Follow Me (FMFM) " Endpoint muting on busy/no answer " IPfone is providing a fully Hosted and fully Managed Solution for the City of Lighthouse Point " Ease of Management (i.e. setting up a new phone, setting up a new user) IPfone has included a Platform Management Portal and Training for up to 2 Administrators & Techs " Integration capability with other business software & (ability to integrate with other systems, City of Lighthouse Point CRM systems etc) IPfone has included list of software and system we can integrate with and or provide customer design if required to supported CRM Packages for if and when the City may require " Mobile Apps are available need to know Qty required. " Softphones are available Need to know Qty required Transfer deskphone/softphone to ceephone and celphone to deskphone/softphone IPfone Mobility allows users to add their desktop or business identity to their mobile phone. Calls made from the mobile phone present the Cisco Broadsoft identity, which makes it appear that the user is calling from their business phone and not their mobile phone. Mobility provides users with a single, cohesive business appearance across devices, as well as the following features: Ringing of desk, mobile phone, or both, Vo1P calling over data network, Call -through 38 of 13 service using the mobile device native dialer - the City of Lighthouse Point calling or outgoing circuit calls present your business Caller ID, Fixed Mobile Transfer - transfer calls in progress between your wireless phone and Cisco eroadsoft desktop phone this available but woud need to know Qty required • Audio Conferencing has been included for all city wide users by IPfone Video Conferencing and Screen Sharing 1Pfone can also Include if there is a requirement this feature adds UC-add on based on Qty needed. User Licenses- Mobility, Desktop Management; Voice, Video, Chat, Presence, One number follow me and Desktop Collaboration Desktop Sharing Note Max 145 Screen Share Participants, and Up to 500 for Audio Conference this is available and would far exceeds the RFP requirements however can be provided as Uplift cost based on # user. '118ra�N1�l 1YJ1.� Eil[O"$811i 81 Ga1fS to ! Oui 39 of 13 ' Call Forward Always ' Enablesa user taredirect all incoming calls to another. phone;.nurnber. Users have the .option to activate: and:deactivate he service'by dialing the activate or deactivate feature access;coderc'onfiguring tkte°:service via My Phone, If activated,. a.'usee _Must. specify the :forwarding.• number.,,As-tatus indicator on :the My.Phone desktop identifies vi enier-this-service is enabled; ocoNitiv thifeer s liF?�zg_vE act feature 6G5s5 ,ip if ac i va4ed, .•,• s- r. 40 of 13 Call Transfer -Attended Attended: Enables.a'userwiththe add -on party•befbre.transferring the:caller: To initiate call transfer the_user hits the:"transfer buttonlicon and dials the add on party,; When. the call is;answered: the user can with _the=add:-on, party.,: To transfer;the user hangs:pp causing.- the` caller to be connected to the add -on paith Alternately,: the usercan use: a flash-hook.to initiate;the transfer:: Users have the option to hay ea`tt reeway call. -.instead by ad-d hitting_the: tnansferbutton-a sec6ndttime afterthe -on par y answers,the call_• 41of13 Feature Access Codes Feature Access Codes are codes that can be entered through the phone keypad to control the:confguration of certain features. To-use<a Feature Access Code; of -hook thephone and.: enter: the appropriate Feature Access Code. For features: that; require_ additional input, .foil _the audible:: prompts to input the required. additional information. 'Tie : code list is provided. in the Quick Reference Guide isfid rattiei" 'iy 7.7 42 of 13 'userttd: necriteria tkair it1_cotf i igSECS, -ii102—i it g:c l meet speoi criteria,, e user All;;E t ecalls:are blockedand i ie oes nit wiski. fo `i eceive th4*M., The aseir canti c ace. "Pho e` i ovideetlae ab ii to est bli for dete miniing whIP., calls'_ are.; allowed to:complete :A criteria set=i. incoming callin >line` identity time -`of day: and: -day of_ week.: Multiple; 0 sets cap .tie defined: ca i isarme ltO*416' F is nfof;thats die:400 via:a. the'crit aasets: 43 of 13 S':.. uen#iakF�i e nuth _.that° are al�cted ilie,`tt e:service • <faltoietf:faV 44 of 13 Three -Way. Calling Enables a scriber tornake4"•three-way 91.1...vith two parties, in which all. parties Can communicate with each other;-T9-ini4te-OthreealiYaY call while engaged in a:, regular two-party tall; the subsCriOer presses the conference button or *trash hOok_afri'diOlt-the•Olir.O.PartY.: 1.kfter. the .,titdreit2,%rt)iaircall with withthe t answers, subscnber presses ttiejlaahhOdicepg,- forms a . 71.;c,...litsgect—no:ddwirottip th.:the-ett)oldrog.;6061..r,frio,,, rty in a regular tp,....0.7.0,0saftvet.s i:I.:Aft-lia71,!..,theo7sk!•4basnqdriii;ers,. han§i-L0,-:4111' parties are • • , , , , _ ing d to the caU& after which the call is trans fis .°4 Adrhinistrator.uses ,e ' owcalls are to be. Functions include: • Allow/Disallow DirectExtension Dialing - Provides abilit for Refinescallers to dial a known extension at any time to connect with the user, without requiring additional prompts. • Enterprise Wide or Site Specific DialingOptions - ofInternaldialing options 45 of 13 " Schedule;- Defines: Days/Hours for normal business. operations, as well as hollays The City of Lighthouse Point supporting idiStinot greeting messages and nxting actions for Business Hours vs After Hours can be set:: an e 46 of 13 " " .'.." " , roup uses one 2way number and C digit � ;6064:401::-- faft 114T are notaflowed. Jghthouse - " " -" . " " - .functionality,as A set a- stations can be lOgically grouped togetherso that incoming calls ring all phones simultaneously, or ring in, sequence until answered. This Site Administrator is able to edit the group in real-time to_ respond to changing 'needs or workload. Reporting is also available which enables administrators to effectively Manage the qUeue. " g call queuingfunctionality.is included: " The f011tmiiri" - IIqueuewith ' 'ete call " volume " Custom message option .: " " " Custom cornfoit message upload option. " - _ iuied " InOrt410.-'hunt 'int supports intema edforHuntGrot elze.rPn'a aieigned'UiClaeue: CaU Queue Agents may be:ias$.1P40:10;ktI*OPW_PAII.qtle.Lles . " Only Site users cap be aiaignedt.620alt'idueues 47 of 13 48 of 13 CISCO / BROADSOFT FEATURE MATRIX ;c i x: fe da t f nsole - l house`-`_. t nice r a provides a ► interactEve voice response,(11fR) appGeation that o Ifpd=by members:of.t e:group from:any:phone, tomanaga_their -_ sand voice mailbox, or to change theirApasseode 49 of 13 STATION OPTIONS FEATURES Premium Station Standard Station Basic Station UC-One Collaboration Bundle Y UC-One APP Bundle Y Alternate Numbers w/ Distinctive Ring Y Y Y Analog Hotline Y Y Y Anonymous Call Rejection Y Y Y Barge -In Exempt Y Y Business Continuity (CFNR) Y Y Y Busy Lamp Monitoring Y Y Call Forwarding Always Y Y Y Call Forwarding Busy Y Y Y Call Forwarding No Answer Y Y Y Call Forwarding Selective Y Y Y all History Y Y Y Call Hold & Retrive Y Y Y Cali Logs w/ Click to Dial Y Y Y {I Notify Y Y Y Call Queue Agent Y Y Y Call Radial Y Y Y Cali Return Y Y Y Call Transfer (Attended & Blind) Y Y Y all Waiting for up to4Calls Y Y Y Call Waiting ID Y Y Y Dialer for ChromeTM Y Y Y Directed Call Pickup Y Y Y Directed Call Pickup with Barge In Y Y Do Not Disturb Y Y Y Enterprise Phone Directory Y Y Y Executive / Executive Assistant Y Y ension Dialing, Variable Length Y Y Y Feature Access Codes Y Y Y Hoteling (Host) Y Hoteling (Guest) Y Y Inbound Caller ID (Name) Y Y Y Inbound Caller ID (Name & Number) Y Y Y Inbound Fax to email Y Y Y Mobility Y Y Multiple Line Appearance Y Y Y -Way Calling (6) Y Y Y ' - Anywhere Y Y Outbound Caller ID Blocking Y Y Y Personal Phone Directory Y Y Y Pre -alert Announcement2 YZ Yz Priority Alert Y Y Privacy Y Y Y 50 of 13 Push -to -talk Y Y Remote Office Y Y Selective Call Acceptance Y Y Y Selective Call Rejection Y Y Y Sequential Ring Y Y Y Series Completion Shared Call Appearance Y (35) Y (5) Simultaneous Ring Y Y Y Speed Dial 100 Y Y Y Squared Key System Presentation T.38 Fax City of Lighthouse Pointpport Y Y Y Three -Way Calling Y Y Y Unified Messaging Y Y Y User Web Portal Y Y Y Video (Point to Point) Y Y Y Virtual Voicemail Y Y Y Voice Mall Y Y Y Additional Cisco BroadSoft Business Information PSTN (Local and Long -Distance Services) All three Cisco Broadsoft station types include unlimited local and domestic long distance (includes Canada and Mexico). International rates change frequently, and will be provided to the City of Lighthouse Point upon project commencement. Billing IPfone Business provides all billing services which include all non -recurring, monthly recurring and usage charges for service activation, equipment, service, subscription, and usage for each of the City of Lighthouse Point locations within the City wide campus SEPARATE BILLING PROVIDED AS DEFINED BY THE CITY IS INCLUDED. Telephone Numbers & Ongoing DID Number Management The Cisco Broadsoft Business IPfone Services team will work directly with to port the legacy DID telephone numbers from the losing carrier to the Broadsoft platform. Post -migration, site administrators can see a list of their telephone numbers and their respective assignments via the My Account / My Site portal. Support Endpoints Cisco Broadsoft supports a wide variety of SIP phones, from a variety of manufacturers. The following is a just partial list of Support devices: Polycom VVX series: 101, 201, 301, 311, 401, 411, 501, 601, 1500, Trio Conference phone Yealink IP Phones: SIP-T4OP, SIP-T41P, S!P T46G, S1PT48G, W52P DECT, W56P DECT, Cisco: SPA5026, 504G, 508G, 509G, 7821, 7841, 6861 8841 8811 8845 8851 8865 Mite!: 6863i, 6865i, 68671, 6869i FAX and Analog Devices Most fax machines and analog devices work on Cisco Broadsoft. An analog adapter is required to convert the standard TDM telephone signals to VOIP. T.38 is a protocol for relaying high-speed facsimile transmissions over IP networks, and is Supporting Cisco Broadsoft Our comprehensive solution includes our recommended adaptors for each building within the City of Lighthouse Point campus. These devices have all been certified as "inter -operable" with Cisco Broadsoft. 51 of13 TAB: 7 PRICING & CONFIGURATION PROPOSAL & 5 AND 7 COST ANALYSIS IPfone Service Order listed below in this section For the City of Lighthouse Point lists all Hardware & Software & Services descriptions along w/ unit pricing Ou;' Service Order attached !if thiv seetioo lists Gait all bar fh vrir ,:J?i%er x',W, 'LJgy'S' dm' Se?vices i'(I1p?Q 3vfM ief'yp IMPORTANT COMMENTS NOTES S'r. ASSUMPTIONS are also listed be/ow 1. Unlimited USA and Canada Calling Included (Local, Toll, Long Distance and Inbound DID) - No Monthly Usage Charges 2. 1Pfone comes with a standard 6 Month Satisfaction Guarantee- As an added Incentive, lPfone is extending this Satisfaction Guarantee to 1 year if awarded the contract. 3. The unit pricing for all Cisco IP 8841 Gigibit Telephones / Expansion Modules includes a (5) Year Warranty 4. This proposal includes a Firewall / Managed router for City of Lighthouse Point locations. 5. IPfone Pricing includes complete onsite Installation Training of all users, Train the Trainer personnel , and All Required System Administrators 6. Pricing does not include Racks, and PoE switches and is the responsibility of the City and has been confirmed by iPfone Site Survey of all Bldgs on 1/29/19. 7. All Cabling must be Cat 5 E or greater and is the responsibility no cabling or patch panels have been included but can be provided upon request and is the responsibility of the City of Lighthouse Point. This has been confirmed form the IPfone Site survey of all Bldgs conducted on 1/29/19 8. All Broadband or PSTN connectivity from Carriers is to be provided by the City of Lighthouse Point unless requested by the City that lPfone to provides a quote with pricing and availability for other services. installations Notes & Assumptions: 1. IPfone to perform work based on 8 to 5 and Daily access to customer Building facilities 2. !Phone Project is based on reuse of existing Cable of Cat 5 or higher 3. lPfone Project implementation is based on customer provided PoE Switches, Rack & Rack space Routers 4. C ustomer to provide site contact for site locations if needed, and one primary for overall project coordination 5. Customer to provide necessary QoS to support overall solution 6. All Gov't Pricing Credits and discounts Applied are Valid for 180 days for date of submittal 7.lpfone is Responsible for maintaining a clean workspace & will remove all debris at the end of each work day 8. Customer Request for addl. Labor expended after 5 PM work day during the installation will be billed as an uplift of $105.00 per Hour or for Technical Support 9. IPfone to provide all necessary H/S, Labor, and Miscellaneous Materials as Listed in this Response 10. Delivery and complete Installation schedule should not exceed a maxium of 30 days from date of Contract execution Optional Items for consideration 1. Mobile- Link Mobility per user $ 1.50 Each 2. Voice Recording User Lic Web Based service access to all recorded calls allows administrators & or all 75 users to record and call for Training and monitoring can be provided as an Uplift or only for only tertian Individual user if needed. 52 of 13 Service Proposal Date Sates Agent Quote Number Service Term 02/12/2019 3001 Ross Debemardis 00031133 5 Years Customer donned Account Name Street Address City, State, Zip Phone on City of Lighthouse Point Jennifer Oh 2200 NE 38 Street Lighthouse Point, FL, 33064 954-943-6500 Semi= Location Name City of Lighthouse Point Default Location Street Address 2200 NE 38 Street City, State, Tv Lighthouse Pont, FL, 33064 NPA/ NXX 954 / 943 Phone 954943-8500 Monthly Services - Description - - ' Category CITY .:. ' UnitPrice . MOnthly • ',,. Otte.Tirte, . . . Location Padcage Cloud PBX Ala Carta 1 25.00 $ 25.00 $ 0.000 Includes WM- tlar Auktattandare, Call Park. Pickup, Hunt Groups, Music on hold, Call Repeating, Voice Portal, Calling plans, Account- authorization codes and lot more. One LP la requked fur each customer site location that is =Owed on the PFon CloudFax . . Cloud PBX A is Carte 12.00 $ 24.00 $ 0.000 Unlimited 48 State Domestic Fax Solution. No tax machine needed. Inbound and Ourbotmd Paces deliver In inbox or wins portaL Outbound faxes can be sant by amulet thro online portal Analyfics 1000 per Extension - Cloud PBX A laCarte 75 $ 1.00 $ 75.00 $ 0.000 Live Cal Reporting and Dashboards twang for all Users, monitors wide range of statistics on average Ca time, how rrrarty calls per user and how long ousts:nem are wailing on yourtines, generale rePolte to rack how these statistics changeover t Analytica 1000 per Supervisor Cloud PBX Ate Carte 1 $ 7.00 $ 7.00 $ 0L000 Supervisor Access to Live Call Repordreg and Dashboards access .., . . . . .. .. .... Cisco Cloud Standard User- Unlimited USA , . . Cloud PBX 75 8.00 $ 600.00 $ 0.000 Standard Features + Voicemad + Urdintied US and C-Fada cane Managed Service Ethernet Peck6 Managed Services 25.00 $ 25.00 $ 0.000 Managed voice gateway to ensure call quails/ QoS, Latency, Mier, Rapala nimble shoormg and allows for remote access and Auto Fall over of Carriers Bundle 'Special 0.000 $ 0.000 $ 0.000 Ac Firer Internet to your Business and Save Morel Ask your Representative for more Infonnadon • - . . ---- - '. ;:' ',;' , ' • , 1 *II- ' . • f,l,•r: .4, :7?, -r-Mt., : 0 Iti - 0 s rt I ... : .. , -., :-.• Ji ,s ,-Cr!!Sg0tY' - :. - n e10 t*ft;', '''_, .": - ' •,.: . ''.:L..! ' Rental Program - Cisco 8841 IP Phone so Months AllreTsstlegl4i_rfd Hardware Rental 75 $ 3.00 $ 225.00 $ 0.000 Rental Program - Cisco SPA232D Gateway Rent to own. SO Months agreement required After tam, the customer owns the hardware Hardware Rental 1 $ 3.00 $ 3.00 $ 0.000 Professional Installation and Training, Onside Instatialial of solution, Design, End User Training, and System Ackninistration -Raining via Cisco Broadsoft Dedicated City of Lighthouse Point System Admits Portal Installation and Training 1 $ 0.000 $ 0.000 $ 0.000 4.?!.'40..:iF,k,91it:4.,.:•-:::::.1,:.,-:',,,-',! ,,' ,•.:',;',''..:-•-,::.:'',.) .:T:: .:.. -.i= i, . 1pfone /4d�de,idi'v./ --Meatier Service Agreement Company Name City of Lighthouse Point Contact Name Jennifer Oh Contact Phone # 954-943-6500 Service Address 2200 NE 38 Street City Lighthouse Point By signing thivAgreerralt, the Customer hereby will the Term of 44/4141 es IPFONE shall Zip Code 33064 be exc.Slat its the. AV4c...oast- vide the Services listed herein an 14hedcgreemerrtioem t In the event customer makes changes to its services during the initial term of agreement, k n Customer is responsible for maintaining a minimum monthly commitment of at least 50% of the total monthly recurring charges not considering any rental charges. Q In addition to the rates for the Services (s), Customer shall be responsible for payment of all local, state, and federal taxes, fees, and surcharges, however designated, imposed on or based upon the provision, sale or use of the Services. Al bills are due and h' payable upon receipt, but in no case hater than thirty (30) days after the invoice date. If Customer's bill is not paid within thirty (30) days after the invoice date listed on the Vt' bill, Customer also shall pay IPFONE a monthly late charge amount equal to 1.5% of the unpaid balance due (or such lesser amount as is the maximum Z. I amount permitted under applicable law) or $5.00, whatever Is greater. Customer shall bear the risk of toss arising from any unauthorized or fraudulent usage (e of Services provided under this Agreement to Customer. IPFONE reserves the right, at its sole discretion to suspend or terminate the Services without bit advance notice due to Customer's (I) failure to pay any sum due hereunder, (*misuse of the Services, (iti) ected fraud or other activity by Customer that t� adversely affects the Services, IPFONE or IPFONE's network. IPFONE reserves the right to determine, at sole discretion, what constitutes misuse of the Services and Customer agrees that IPFONE's determination is final and binding on Customer. IPF E may require an activation fee to me suspended account ja pp pP*VIA e05.0.4Aloe ,Severn t'7 4p t'✓ > e.1 Air fief. wt M b ep�t 44►1 •)7 >fm e. r hereunder shall be consistent with common carrier industrystandards, government regulations and so practices. IPFONE MAKES NO Q THE SERVICE PROVIDED HEREUNDER, , INCLUDING BUT NOT UMITED TO ANY WARRANTY OF MERCHANTABILITY OR SE. IN NO EVENT SHALL IPFONE BE LIABLE TO THE CUSTOMER FOR ANY INDIRECT, S CONSEQUENTIAL OR INCLUDING, WITHOUT LIMITATION, DAMAGES.SAR-L-OSS REVENUE, LOSS OF PROFITS, OR LOSS OF CUSTOMERS, CLIENTS OR GOODWILL A iietildiriEFIWOM THIS AGREEMENT AND! OR THE PERFORMANCE OR NONPERFORMANCE HEREUNDER. - r construed, and enforced in accordance with the laws of the State of Florida, without •.. or principles. This Agreement is sub(ect to and controlled -s , - - - _ •- , a or by IPFONEs standard terms arid as located at http:/1 www-ipfone.com as such tariffs and terms . . o are hereby expressly incorporated by reference. /n tht eto4,1 'aCet GI err PheV' �lae�+we.e» 4Aa., /44✓de,�OA,or Dad f.�greemelf) /45ree. Cant sAef1 pri,•a, %• conditions of service and the - _ i, State FL Accepted By Customer Signature: Print Name: 6-o), r. D. L.a✓+SXr Title: ee 417 %"riminis4rrt tsr Date: 171 z 91 ! Authorized by IPFone Signature: Print Name: Tide: Date: lewm: Bit Atreouya Additional Comments 11+11:fri1hty: 9134,0E1 Om lbw it CLOOD General Tem and Condition:a Ream is veld for 30 days. wens otherwise sated AS queens are subject erfeleveneetheleneenandeandtenserlie 1 omen Agreement & l'eanagCharles dueled above exclude Mt aPlallabs feee and Mem Relapse' Is sobfestre credit review, Shipping charges apply al phones andequIpasern cbsilvery. Addifortel eh far as am* berg dims= and WI *Wpm Mein* mom charge. CPS maireanance and dinvolasy Name. Rental pougarte Phnom end any Isartneltre nest be rerun' if the service is conceded. Ancalbary SeNiCeig harems be melded lar Oseelead Seeelters integration. door openers, analog bare, fax movietke. en ani various rater senders may bread monthly ch argesand can beaked at Stns. rdke Alekd ptipee6e1 1' eosi-ame., Customer initials: Seriice Proposal tbr• City of Lighthouse Point Jennifer Oh Prepared by. Ross Debernardis Business Specialist 904-315-9295 aletheenai-di!sql4fone, ;f:prri vcomv.iplonia.-Gocr) IPfone Cost Proposal 5 year Cost Analysis Year Description of Fees Start Up and onetime Fees Monthly Cost Annual Costs Total Cost 1 2 3 4 5 All Licenses and Hardware configuration as Listed in IPfone Service Order All Licenses and Hardware configuration as Listed in IPfone Service Order All Licenses and Hardware configuration as Listed in lPfone Service Order All Licenses and Hardware configuration as Listed in IPfone Service Order All Licenses and Hardware configuration as Listed in IPfone Service Order No Charge No Charge No Charge No Charge No Charge $984.00 $984.00 $984.00 $984.00 $984.00 $11,808.00 $11,808.00 $11,808.00 $11,808.00 $11,808,00 $11,808.00 $11,808.00 $11,808.00 $11,808.00 $11,808.00 5 YEAR Total Cost for a full turn managed services Hosted Solution, that indudes Installation, Training and design along with on going support and warranty Mainteance.: 59, 040.00 IPfone Cost Proposal 7 year Cost Analysis Year Description of Fees Start Up and onetime Fees Monthly Cost Annual Costs Total Cost 1 2 3 `i 5 ti 7 All Licenses and Hardware configuration as Listed in IPfone Service Order All Licenses and Hardware configuration as Listed in IPfone Service Order All Licenses and Hardware configuration as Listed in IPfone Service Order All Licenses and Hardware configuration as Listed in IPfone Service Order All Licenses and Hardware configuration as Listed in IPfone Service Order All Licenses and Hardware configuration as Listed in IPfone Service Order All Licenses and Hardware configuration as Listed in IPfone Service Order No Charge No Charge No Charge No Charge No Charge No Charge No Charge $984.00 $984.00 $984.00 $984.00 $984.00 $759.00 $759.00 $11,808.00 $11,808.00 $11,808.00 $11,808.00 $11,808.00 $9,108.00 $9,108.00 $11,808.00 $11,808.00 $11,808.00 $11,808.00. $11,808.00 $9,108.00 $9,108.00 7 YEAR Total Cost for a full turn managed services Hosted Solution, that includes Installation, Training and design along with on going support and warranty Mainteance $77,256.00 CITY OF LIGHTHOUSE POINT FLORIDA RESOLUTION NO. 2019 — 2262 A RESOLUTION OF THE CITY COMMISSION OF THE CITY OF LIGHTHOUSE POINT, FLORIDA, APPROVING AN AGREEMENT WITH INTERACTIVE SERVICES NETWORK, INC. d/b/a IPFONE FOR A VOICE OVER IP PHONE SYSTEM, RFP NO. 2019-002; AUTHORIZING THE EXPENDITURE OF FUNDS; AUTHORIZING THE APPROPRIATE CITY OFFICIALS TO EXECUTE THE AGREEMENT AND ALL NECESSARY DOCUMENTS; AND PROVIDING FOR AN EFFECTIVE DATE. WHEREAS, on January 13, 2019 the bid was advertised with DemandStar and the Sun Sentinel, Request for Proposal (RFP) No. 2019-002, for a Voice over IP Phone System for City facilities, and twelve (12) bids were received in response; and, WHEREAS, it was determined that the bid received from Interactive Services Network, Inc. d/b/a IPfone was the most responsible and responsive bidder; and, WHEREAS, the City Commission deemed it to be in the best interest of the citizens of the City to accept the bid from Interactive Services Network, Inc. d/b/a IPfone for a Voice over IP Phone System for City departments, RFP No. 2019-002; and, WHEREAS, the City Commission awards the bid to Interactive Services Network, Inc. d/b/a IPfone and now authorizes the proper City officials to execute the Agreement and all necessary documents; and, NOW, 'THEREFORE, BE IT RESOLVED BY THE CITY COMMISSION OF THE CITY OF LIGHTHOUSE POINT, FLORIDA, THAT: Section 1. The foregoing "Whereas" clauses are hereby ratified and confirmed as being true and correct and are hereby made a specific part of this Resolution upon adoption hereof. Section 2. Attached hereto and made a part hereof is the Agreement with Interactive Services Network, Inc. d/b/a IPfone for a Voice over IP Phone System for City departments, RFP No. 2019-002. Section 3. The terms and provisions of the Agreement with Interactive Services Network, Inc. d/b/a IPfone are hereby approved. Section 4. The appropriate City officials are hereby authorized and directed to execute said Agreement and all other documents on behalf of the City of Lighthouse Point. Section 5. The City Administrator is hereby authorized to approve time extensions and/or amendments to the Agreement. 1of2 CITY OF LIGHTHOUSE POINT FLORIDA RESOLUTION NO. 2019 — 2262 Section 6. A copy of this Resolution and a fully -executed copy of the Agreement affixed with the municipal seal will be forwarded to the appropriate officials of Interactive Services Network, Inc. dlb/a IPfone. Section 7. This Resolution shall become effective immediately upon its passage and adoption. PASSED this 23rd day of April, 2019. ATTEST: BY: Ter M)Oh, City Clerk APPROVE D,AT O (,,0 BY: Office of the City Atto BY: Earl Maucker, Conuni Sion President Yes No Absent Commission President Earl Maucker x Commission Vice President Michael S. Long x Commissioner Jason D. Joffe x Commissioner Sandy Jonson x Commissioner Kyle Van Buskirk x 2 of 2 Your Business Connection. Service Proposal for: City of Opa-Locka Florida Nelson Rodriguez Prepared by: Aubrey Bernard Business Specialist 7862797477 abernard@ipfone.com www.ipfone.com gnfone Your Business Connection. Why IPFone? IPFone service delivers the most flexible solution for your business. Our customers improve the quality of their work environment with enhanced business productivity and efficiency with IPFone's connectivity and key features. Customer Reviews 4.9*** Google Review ?Maw r-N WSW IniOne BUSINESS EXPERIENCE AND EXPERTISE With 20+ years in the telecom industry we have the experience you can depend on. PRODUCT SUITE We offer Hosted PBX, Unified Communications (UC), Mobile Integration; SIP Trunks, Call Reporting, Call Recording, Internet Access, CRM Integration, and more. SIMPLICITY AND FLEXIBILITY From 1 to 1000 seat deals, from 1 to many locations local, nationwide or worldwide sites, we have a platform that accommodates small, medium and enterprises. PROFESSIONAL SUPPORT Our business class VoIP solution is fully hosted and managed by our professionals. We offer 24/7 support, n-house field engineers, and our own truck rolls for any event. OST SAVINGS Most customers experience up to 30% savings in telecom expenses. ONSITE INSTALL AND TRAINING Our in-house team of professional project managers, field engineers and corporate trainers ensure a smooth on -boarding process. www.i pfone.com ipfone Your Business Connection. Testimonials What Our Customers Say * "The customer service is outstanding. I have been using IPfone since 2010 in 2 separate companies. Quick response - easy solutions" "Fantastic, prompt and courteous service and support with quick response times!" "Great Customer service and very professional technical support. No issues using IPfone for more than 7 years" "Nice people and always someone to help promptly" "Great Company, always willing to help the customers, what I love about IPfone is that they provide top of the line services also they are very hands on with the clients. IPfone keep up the great work!" * * - "Completed our migration over to IPFone today - totally pain free, from start to finish! The sales rep, project manager, technician and trainer were all extremely knowledgeable and the customer service was A+. After many bad experiences and years of trying to get it right, I think this time is it. Thanks guys for a job well done!" "Great pricing and good customer service. knowledgeable staff and support team." * * * "My company needed to upgrade our systems in 2 locations. IPFone really went above and beyond. The transition was quick with no down time in our busy office. I highly recommend them!" Thank you for choosing IPFone! www.i pfone.com Your Business Connection. 6-MONTH SATISFACTION GUARANTEE MONTH SATISFACTION IPFone offers a six (6) Month (180 day) Satisfaction Guarantee to all new customers; the following policy applies for all of IPFone's IP-based voice services. Under the terms of this policy, new customers may discontinue services due to material failure in the provision of services during the initial six (6) month period immediately following implementation, and IPFone fails to remedy the situation within five (5) days of receipt of written notice. If you choose this option, you will not be liable for any early termination charges that would otherwise be due under the terms of your service agreement. HOW DO I TAKE ADVANTAGE OF THE 6-MONTH GUARANTEE? You are a new IPFone Hosted PBX customer. You remain current on all payments due on your account during the Guarantee Period. Accounts with balances due or balances past due may not receive any waiver or refund until the account is paid in full. All written requests must be made within the six (6) month guarantee for any claims to be valid, whether five (5) day service request or termination request. E-mail, in detail, all requests to support@ipfone.com and CC the email to 6month@ipfone.com. All Service Requests must be CCed to be considered valid. Five (5) working day period begins the day form is received by IPFone. Complete IPFone Satisfaction Guarantee Claim Form that will be provided by your sales representative and send to IPFone (by certified mail or overnight courier - signature required) to address provided on Claim Form within the Guarantee Period (no less than six (6) months from date immediately following implementation completion). Place your re -installation order with your previous provider. (Re -installation is the customer's responsibility; IPFone will not be held liable for any delays in re -installation of previous service from date - agreed upon by both parties - of IPFone service termination). fone Service Proposal Your Business Conection. Date Sales Agent Quote Number Service Term 02/27/2020 2492 Aubrey Bernard 00038010 5 Years Customer Informat Account Name Street Address City, State, Zip Phone on City of Opa-Locka Florida Nelson Rodriguez 780 Fisherman St. 4th floor Opa-locka, FL, 33054 305-953-2945 Service Location Name Street Address City, State, Zip NPA/ NXX Phone City of Opa-Locka Florida Default Location 780 Fisherman St. 4th floor Opa-locka, FL, 33054 305 / 953 305-953-2945 Monthly Services - Description Category QTY Unit Price Monthly One Time Location Package Includes Multi- tier Autoattendant, Call Park- Pickup, Hunt Groups, Music on hold, Call Reporting, Voice Portal, Calling plans, Account- authorization codes and lot more. One LP is required for each customer site location that is configured on the IPFon Analytics 1000 per Extension Live Call Reporting and Dashboards Analytics 1000 per Supervisor Supervisor Access to Live Call Reporting and Dashboards Cisco Cloud Standard User - Unlimited USA Standard Features + Voicemail + Unlimited US and Canada calling Managed Service Ethernet Pack6 Managed voice gateway to ensure call quality 6 Month Satisfaction Guarantee No termination fees apply in the first 6 month of service Applies to all Voice and/ or Data services. Sign up with IPFon with confidence. For more Information visit www.l • • ne.com/6month Cloud PBX Ala Carte Cloud PBX A la Carte Cloud PBX A la Carte Cloud PBX Managed Services Others 1 110 110 25.00 1.00 7.00 8.00 25.00 0.000 25.00 $ 110.00 $ 7.00 Total $ 880.00 25.00 0.000 $ 0.000 0.000 0.000 0.000 0.000 0.000 1047.00 $ 0.000 Hardware - Description Rental Program - Cisco 8841 IP Phone 5 lines. 5 inch Color Screen. 10/100/1000 Port. 36 month a • reement re r uired Category Hardware Rental QTY 110 Unit Price 3.00 Monthly 330.00 Total $ One Time 0.000 330.00 ! $ 0.000 Term: 60 Months Monthly: $ 1377.00 One Time: $ 0.000 Additional Comments Hardware paging must be active on all phones to do network wide paging. Special Government pricing as stated in City of Lighthouse Point RFP 2019-002 General Terms and Conditions: Pricing is valid for 30 days, unless otherwise stated. All quotes are subject to and incorporated by reference the terms and conditions of the Master Services Agreement 8 Finance agreement. Charges quoted above exclude all applicable lees and taxes. Proposal is subject to credit review. Shipping charges apply to all phones and equipment delivery. Additional charges apply for all local, long distance and BYY features, network access charge, CPE maintenance and directory listings. Rental program: Phones and any hardware must be returned if the service is cancelled. Ancillary services/ hardware may be required for overhead speakers integration, door openers, analog lines, fax services, or various other services may impact monthly charges and can be added at any time. Customer Initials: www.ipfone.com fone Master Service Agreement Your Business Conection. This sets forth the terms of the Service Agreement ("Agreement") made this February 27, 2020 , (the "Effective Date") by and between Interactive Services Network, Inc. ("IPFone") and City of Opa- Locka Florida, a US Corporation. The term of this Agreement is for 60 months ("Term"). All services provided subject to the terms and conditions below and on the attached service orders. Company Name City of Opa-Locka Florida Contact Name Nelson Rodriguez Contact Phone # 305-953-2945 Service Address 780 Fisherman St. 4th floor City Opa- locka State FL Zip Code 33054 By signing this Agreement, the Customer hereby authorizes IPFONE to provide the Services listed herein and on any/ all attachments. The Agreement shall be effective on the Effective Date; the Term of the Agreement shall commence upon the later of (i) installation of the initial Service or (ii) the Effective Date. In the event that Customer terminates this Agreement any time after the Effective Date but prior to the expiration of the Term, Customer shall pay IPFONE all sums then due and unpaid. Customer shall also be liable for an early termination charge equal to 100% of the last three months average billing multiplied by the number of months remaining under the term of the Agreement. In the event customer makes changes to its services during the initial term of agreement, Customer is responsible for maintaining a minimum monthly commitment of at least 50% of the total monthly recurring charges not considering any rental charges. Upon expiration of the Term, the Agreement shall renew automatically for successive renewal terms, each for a period of time equal to the original Term, unless either Party serves the other Party with written notice of such Party's intent not to renew the Agreement at least thirty (30) days prior to the expiration of the then current Term. In addition to the rates for the Services (s), Customer shall be responsible for payment of all local, state, and federal taxes, fees, and surcharges, however designated, imposed on or based upon the provision, sale or use of the Services. All bills are due and payable upon receipt, but in no case later than thirty (30) days after the invoice date. If Customer's bill is not paid within thirty (30) days after the invoice date listed on the bill, Customer also shall pay IPFONE a monthly late charge amount equal to 1.5% of the unpaid balance due (or such lesser amount as is the maximum amount permitted under applicable law) or $5.00, whatever is greater. Customer shall bear the risk of loss arising from any unauthorized or fraudulent usage of Services provided under this Agreement to Customer. IPFONE reserves the right, at its sole discretion, to suspend or terminate the Services without advance notice due to Customer's (i) failure to pay any sum due hereunder, (ii) misuse of the Services, (iii) suspected fraud or other activity by Customer that adversely affects the Services, IPFONE or IPFONE's network. IPFONE reserves the right to determine, at its sole discretion, what constitutes misuse of the Services and Customer agrees that IPFONE's determination is final and binding on Customer. IPFONE may require an activation fee to resume a suspended account. The quality of service provided hereunder shall be consistent with common carrier industry standards, government regulations and sound business practices. IPFONE MAKES NO OTHER WARRANTIES ABOUT THE SERVICE PROVIDED HEREUNDER, EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL IPFONE BE LIABLE TO THE CUSTOMER FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES, INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF REVENUE, LOSS OF PROFITS, OR LOSS OF CUSTOMERS, CLIENTS OR GOODWILL ARISING IN ANY MANNER FROM THIS AGREEMENT AND/ OR THE PERFORMANCE OR NONPERFORMANCE HEREUNDER. The Service Agreement shall be interpreted, construed, and enforced in accordance with the laws of the State of Florida, without regard to its conflict of law principles. This Agreement is subject to and controlled by IPFONE's federal and state tariffs as applicable, and/ or by IPFONE's standard terms and conditions of service and the service specific terms and conditions as located at http:// www.ipfone.com as such tariffs and terms may be modified from time to time and all of which are hereby expressly incorporated by reference. Accepted By Customer Authorized by IPFone Signature: Signature: Print Name: Print Name: Title: Title: Date: Date: www.ipfone.com Current Provider(s) Circuit/Modem Location Delivery Use Serviced Departments\Locations Monthly Cost State of FL DMS Multiple Analog POTS lines Voice, Fax,and Life Safety City Hall, Public Works, Sherbondy Village, Helen Miller, Ingram Park, Police Department $813.00 xO Communications 215 N Perviz Ave PRI (T1) Voice City Hall, Police Department, Sherbondy Village $1,309.00 Total $2,122.00 Average of last four months Average of last four months Proposed Provider(s) Circuit/Modem Location Delivery Use Serviced Departments\Locations Monthly Cost Recommendation ipfone Cloud via fiber Internet Voice City Hall, Public Works, Sherbondy Village, Helen Miller, Ingram Park, Police Department (110 users hardware rental Included ; $1,337.00 Yes State of FL DMS (Keep) Multiple Analog POTS line Fax and Life Safety City Hall, Public Works, Sherbondy Village, Helen Miller, Ingram Park, Police Department $663 Yes Total $2,000.00 iphone woud be a piggyback from Lighthouse Point. Pricing is based on 110 users.