HomeMy Public PortalAboutAB 20-102 Utility COVID-19 Relief DiscussionMcCALL CITY COUNCIL 216 East Park Street
AGENDA BILL McCall, Idaho 83638
Number AB 20-102
Meeting Date April 09, 2020
AGENDA ITEM INFORMATION
SUBJECT:
COVID-19 Relief Discussion for Utility Bills AND
Provide Direction to Staff
Department Approvals Initials
Originator
or
Supporter
Mayor / Council
City Manager
Clerk
Treasurer Originator
Community Development
Police Department
Public Works
Golf Course
COST IMPACT: tbd Parks and Recreation
Airport
Library
TIMELINE: April 2020 Information Systems
Grant Coordinator
SUMMARY STATEMENT:
To date the Treasurer has received three calls from Water Utility customers inquiring about what the City
is doing to provide relief to utility rate payers during this uncertain time. Staff anticipates the number
will increase once bills are mailed out April 13. Providing clean drinking water to the citizens of
McCall is a vital essential service performed by the City of McCall. CDC guidelines strongly encourage
hand-washing and proper hygiene practices during this period. Additionally, Idaho’s Governor has issued
a Stay at Home Order through April 15. In order to ensure residents who are staying at home have water
services during this emergency time, the Council may wish to provide relief to those facing hardships
paying their utility bill.
Staff has identified the following options for Council consideration to provide relief to City rate
payers during the COVID-19 pandemic:
•Suspend billing of, or waive penalty charges, on late payments
•Suspend billing of, or waive service charges, on delinquent accounts
•Suspend shutting off delinquent accounts for non-payment
•Encourage Utility rate payors to pay what they can to keep account balances from becoming
overwhelming
•Enter into payment arrangements for those customers that request assistance with their bills
RECOMMENDED ACTION:
Discuss the above options and provide direction to staff regarding relief for the City Utility rate
payers during the coronavirus pandemic.
RECORD OF COUNCIL ACTION
MEETING DATE ACTION