HomeMy Public PortalAbout2020-12 Selecting Revize LLC for website Redesign Services, Web Hosting, Support and MaintenanceRESOLUTION NO. 2O2O-I2
A RESOLUTION OF THE VILLAGE COTJNCIL OF THE,
VILLAGE OF KEY BISCAYNE, FLORIDA, SELECTING
REVIZE LLC F'OR WEBSITE REDESIGN SERVICES, WEB
HOSTING, SUPPORT AND MAINTENAIICE; PROVIDING
FOR AUTHORIZATION; AIYD PROVIDING FOR ATI
Ef,'FECTTVE DATE.
WHEREAS, the Village of Key Biscayne ("Village') issued Request for Proposal No.
2020-35 (*RFP') for professional services to redesign the Village's website, provide web hosting,
as well as support and maintenance ("Services"); and
WHEREAS, on.February 27,2020, an Evaluation Committee appointed by the Village
Manager evaluated and ranked proposals from various firms and ranked the proposal by Revize
LLC ("Consultant") as the highest scoring proposal for the Services; and
WHEREAS, the Village Manager recommends that Consultant be selected to provide the
Services;and
WHEREAS, the Village Council desires to select Consultant to provide the Services and
authorize the Village Manager to execute an agreement with the Consultant for the Services
consistent with the proposal attached hereto as Exhibit'.A"; and
WHEREAS, the Village Council finds that this Resolution is in the best interest and
welfare of the residents of the Village.
NOW TIIEREF'ORE, BE IT RESOLVED BY TIIE VILLAGE COTJNCIL OF THE
VILLAGE OF KEy BISCAYNE, FLORIDA, AS FOLLOW$:
Section 1. Recitals. That each of the above-stated recitals are hereby adopted,
confirmed, and incorporated herein.
Section 2. Selection. That the Village Council hereby selects the Consultant for the
Services.
Page I of2
Section 3. Authorization. That the Village Council hereby authorizes the Village
Manager to execute an agreement with the Consultant consistent with the proposal attached hereto
as Exhibit "A," subject to the Village Attorney's approval as to form, content, and legal
sufficiency.
Section 4. Effective Date. That this Resolution shall be effective immediately upon
adoption.
PASSED and ADOPTED this 9,r' day of March ,2020.
tl
MICHAEL W. DAVEY
MAYOR
A T:
H. ALVAREZ, MMC
INTERIM VILLAGE CLERK
APPROVED AS TO FORM AND LEGAL SUF
*.
* -. .{*n{
a
WEISS SEROTA HELFMAN COLE & BIER,MAN, P.L.
VILLAGE ATTORNEY
Page 2 of2
PROFESSIONAL SERVICES AGREEMENT
BETWEEN
THE VILLAGE OF KEY BISCAYNE
AIID
REVIZE LLC
,7%WMENT (this "Agreement") is made effective as of the /br2 day of
2020 (the o'Effective Date"), by and between the VILLAGE OF
KEY BISt/VNN,FLORIDA, a Florida municipal corporation, (the "Village"), and REVIZE
LLC, a Michigan Limited Liability Company (the'oConsultant").
WHEREAS, on November 18, 2019, the Village issued Request for Proposal No. 2020-
35 (the "RFP"), which is incorporated herein, in order to obtain proposals for a redesign of the
Village's website, web hosting, and maintenance services (the "Services," as defined further
below); and
WHEREAS, the Consultant responded to'tne rup with a proposal dated Febru ary 4,2020
(the "Proposal") for the Services which Proposal is attached hereto as Exhibit "A"; and
WHEREAS, on March 9, 2020, the Village Council adopted Resolution No. 2020-12
selecting the Consultant to provide the Services on behalf of the Village; and
WHEREAS, the Consultant will perform services on behalf of the Village, all as further
set forth in the Proposal and the Sales Agreement dated March 10,2020 attached hereto as Exhibit
otB"; and
WHEREAS, the Consultant and Village, through mutual negotiation, have agreed upon a
fee for the Services; and
WHEREAS, the Village desires to engage the Consultant to perform the Services and
provide the deliverables as specified below.
NOW, THEREFORE, in consideration ofthe mutual covenants and conditions contained
herein, the Consultant and the Village agree as follows:
1. Scope ofServices.
1.1. Consultant shall provide the Services set forth in the Proposal attached hereto as Exhibit
"A" and the Sales Agreement attached hereto as Exhibit o'B," which are incorporated
herein by reference (the o'Services").
1.2. Consultant shall furnish all reports, documents, and information obtained pursuant to this
Agreement, and recommendations during the term of this Agreement (hereinafter
"Deliverables") to the Village.
2. Term/Commencement Date.
Contract 2020-35 Page 1 of10
2.1. The term of this Agreement shall be from the Effective Date through one (l) year
thereafter (the "Initial Term"), unless earlier terminated in accordance with Paragraph 8.
Thereafter, the Village Manager may renew this Agreement on a yearly basis (each a
'oRenewal Year") on the same terms as set forth herein upon written notice to the
Consultant.
2.2. Consultant agrees that time is of the essence and Consultant shall complete the Services
within the term of this Agreement, unless extended by the Village Manager.
3. Comnensation and Pavment.
3.1. Compensation for Services provided by Consultant during the Initial Term shall not
exceed $49,500 in accordance with the Sales Agreement attached hereto as Exhibit "B."
Compensation for Services during a Renewal Year shall not exceed $5,900 per year in
accordance with the Sales Agreement attached hereto as Exhibit "B." Compensation for
Services after the fourth Renewal Year (if exercised) shall not increase more than 3oh fuom
the prior year's compensation. Should Consultant intend to increase the compensation for
Services after the fourth Renewal Year, Consultant must noti$r the Village in writing at
least sixty (60) days prior to the expiration of the then-current Term.
3.2. Consultant shall deliver an invoice to Village no more often than once per month detailing
Services completed and the amount due to Consultant under this Agreement. Fees shall be
paid in affears each month, pursuant to Consultant's invoice, which shall be based upon
the percentage of work completed for each task invoiced in accordance with the
Sales Agreement attached hereto as Exhibit "8." The Village shall pay the Consultant
in accordance with the Florida Prompt Payment Act after approval and acceptance of
the Services by the Village Manager.
3.3. Contractor's invoices must contain the following information for prompt payment:
3.3.1. Name and address of the Consultant;
3.3.2. Purchase Order number;
3.3.3. Contract number;
3.3.4. Date of invoice;
3.3.5. Invoice number (Invoice numbers cannot be repeated. Repeated invoice numbers
will be rejected);
3.3.6. Name and type of Services;
3.3.7. Timeframe covered by the invoice; and
3.3.8. Total value of invoice.
Contract 2020-35 Page 2 of 10
Failure to include the above information will result in the delay of payment or rejection of
theinvoice.Allinvoicesmustbesubmittedelectronicallyto@.
3.4. In the event this Agreement is terminated pursuanttoParagraph 8, Consultant shall return
a pro-rated amount of payments made by the Village for Services that have not been
performed or rendered within seven (7) days of written notice of termination.
4. Subconsultants.
4.1. The Consultant shall be responsible for all payments to any subconsultants and shall
maintain responsibility for all work related to the Services.
4.2. Consultant may only utilize the services of a particular subconsultant with the prior written
approval of the Village Manager, which approval may be granted or withheld in the
Village Manager's sole and absolute discretion.
5. Villase's Responsibilities.
5.1. Village shall make available any maps, plans, existing studies, reports, staff and
representatives, and other data pertinent to the Services and in possession of the Village,
and provide criteria requested by Consultant to assist Consultant in performing the
Services.
5.2. Upon Consultant's request, Village shall reasonably cooperate in arranging access to
public information that may be required for Consultant to perform the Services.
6. Consultant's Responsibilities; Representations and Warranties.
6.1. The Consultant shall exercise the same degree of care, skill and diligence in the
performance of the Services as is ordinarily provided by a consultant under similar
circumstances. If at any time during the term of this Agreement or within two (2) years
from the completion of this Agreement, it is determined that the Consultant's Deliverables
or Services are incorrect, not properly rendered, defective, or fail to conform to Village
requests, the Consultant shall at Consultant's sole expense, immediately correct its
Deliverables or Services.
6.2. The Consultant hereby warrants and represents that at all times during the term of this
Agreement it shall maintain in good standing all required licenses, certifications and permits
required under Federal, State and local laws applicable to and necessary to perform the
Services for Village as an independent contractor of the Village. Consultant further warrants
and represents that it has the required knowledge, expertise, and experience to perform the
Services and carry out its obligations under this Agreement in a professional and first class
manner.
6.3. The Consultant represents that is an entity validly existing and in good standing under the
laws of Florida. The execution, delivery and performance of this Agreement by
Consultant have been duly authorized, and this Agreement is binding on Consultant and
Contract 2020-35 Page 3 of 1.0
enforceable against Consultant in accordance with its terms. No consent of any other
person or entity to such executiono delivery and performance is required.
7. Conflict of Interest.
7.1. To avoid any conflict of interest or any appearance thereof, Consultant shall not, for the
term of this Agreement, provide any consulting services to any private sector entities
(developers, corporations, real estate investors, etc.), with any current, or foreseeable,
adversarial issues in the Village.
8. Termination.
8.1. The Village Manager, without cause, may terminate this Agreement upon five (5) calendar
days' written notice to the Consultant, or immediately with cause.
8.2. Upon receipt of the Village's written notice of termination, Consultant shall immediately
stop work on the project unless directed otherwise by the Village Manager.
8.3. In the event of termination by the Village, the Consultant shall be paid for all work
accepted by the Village Manager up to the date of termination, provided that the
Consultant has first complied with the provisions of Paragraph 8.4.
8.4. The Consultant shall transfer all books, records, reports, working drafts, documents, maps,
and data pertaining to the Services and the project to the Village, in a hard copy and
electronic format within fourteen (14) days from the date of the written notice of
termination or the date of expiration of this Agreement.
9. Insurance.
9.1. Consultant shall secure and maintain throughout the duration of this agreement insurance
of such types and in such amounts not less than those specified below as satisfactory to
Village, naming the Village as an Additional Insured, underwritten by a firm rated A-X or
better by A.M. Best and qualified to do business in the State of Florida. The insurance
coverage shall be primary insurance with respect to the Village, its officials, employees,
agents, and volunteers naming the Village as additional insured. Any insurance maintained
by the Village shall be in excess of the Consultant's insurance and shall not contribute to
the Consultant's insurance. The insurance coverages shall include at a minimum the
amounts set forth in this section and may be increased by the Village as it deems necessary
or prudent.
9.1.1. Commercial General Liability coverage with limits of liability of not less than a
$1,000,000 per Occurrence combined single limit for Bodily Injury and Property
Damage. This Liability Insurance shall also include Completed Operations and
Product Liability coverages and eliminate the exclusion with respectto property under
the care, custody and control of Consultant. The General Aggregate Liability limit
and the Products/Completed Operations Liability Aggregate limit shall be in the
amount of $2,000,000 each.
Contract 2020-35 Page 4 of 10
9.1.2. Workers Compensation and Employer's Liability insurance, to apply for all
employees for statutory limits as required by applicable State and Federal laws. The
policy(ies) must include Employer's Liability with minimum limits of $1,000,000.00
each accident. No employee, subcontractor or agent ofthe Consultant shall be allowed
to provide Services pursuant to this Agreement who is not covered by Worker's
Compensation insurance.
9.1.3. Business Automobile Liability with minimum limits of $1,000,000 per occuffence,
combined single limit for Bodily Injury and Property Damage. Coverage must be
afforded on a form no more restrictive than the latest edition of the Business
Automobile Liability policy, without restrictive endorsements, as filed by the
Insurance Service Office, and must include Owned, Hired, andNon-Owned Vehicles.
, Professional Liability Insurance in an amount of not less than One Million Dollars
($1,000,000.00) per occunence, single limit.
9.r.4
9.2. Certificate of Insurance. Certificates of Insurance shall be provided to the Village,
reflecting the Village as an Additional Insured (except with respect to Professional
Liability Insurance and Worker's Compensation Insurance), no later than ten (10) days
after award of this Agreement and prior to the execution of this Agreement by Village and
prior to commencing Services. Each certificate shall include no less than (30) thirty-day
advance written notice to Village prior to cancellation, termination, or material alteration
of said policies or insurance. The Consultant shall be responsible for assuring that the
insurance certificates required by this Section remain in full force and effect for the
duration of this Agreement, including any extensions or renewals thatmay be granted by
the Village. The Certificates of Insurance shall not only name the types of policy(ies)
provided, but also shall refer specifically to this Agreement and shall state that such
insurance is as required by this Agreement. The Village reserves the right to inspect and
return a certified copy of such policies, upon written request by the Village. If a policy is
due to expire prior to the completion of the Services, renewal Certificates of Insurance
shall be furnished thirty (30) calendar days prior to the date of their policy expiration.
Each policy certificate shall be endorsed with a provision that not less than thirty (30)
calendar days' written notice shall be provided to the Village before any policy or
coverage is cancelled or restricted. Acceptance of the Certificate(s) is subject to approval
of the Village.
9.3. Additional Insured. Except with respect to Professional Liability Insurance and Worker's
Compensation Insurance, the Village is to be specifically included as an Additional
Insured for the liability of the Village resulting from Services performed by or on behalf
of the Consultant in performance of this Agreement. The Consultant's insurance,
including that applicable to the Village as an Additional Insured, shall apply on a primary
basis and any other insurance maintained by the Village shall be in excess of and shall not
contribute to the Consultant's insurance. The Consultant's insurance shall contain a
severability of interest provision providing that, except with respect to the total limits of
liability, the insurance shall apply to each Insured or Additional Insured (for applicable
policies) in the same manner as if separate policies had been issued to each.
Contract 2020-35 Page 5 of 10
9.4. Deductibles. All deductibles or self-insured retentions must be declared to and be
reasonably approved by the Village. The Consultant shall be responsible for the payment
of any deductible or self-insured retentions in the event of any claim.
9.5. The provisions of this section shall survive termination of this Agreement.
10. Nondiscrimination. During the term of this Agreement, Consultant shall not discriminate
against any of its employees or applicants for employment because of their race, color, religion,
sex, or national origin, and will abide by all Federal and State laws regarding
nondiscrimination.
11. Attornevs' Fees and Waiver of Jury Trial.
11.1. In the event of any litigation arising out of this Agreement, the prevailing parly
shall be entitled to recover its attomeys' fees and costs, including the fees and expenses
ofany paralegals, law clerks and legal assistants, and including fees and expenses charged
for representation at both the trial and appellate levels.
II.2. IN THE EVENT OF ANY LITIGATION ARISING OUT OF THIS
AGREEMENT, EACH PARTY HEREBY KNOWINGLY, IRREVOCABLY,
VOLLINTARILY AND INTENTIONALLY WAIVES ITS RIGHT TO TRIAL BY
ruRY.
12. Indemnification.
12.1. Consultant shall indemnify and hold harmless the Village, its officers, agents and
employees, from and against any and all demands, claims, losses, suits, liabilities, causes
of action, judgment or damages, arising from Consultant's performance or non-
performance of any provision of this Agreement, including, but not limited to, liabilities
arising from contracts between the Consultant and third parties made pursuant to this
Agreement. Consultant shall reimburse the Village for all its expenses including
reasonable attorneys' fees and costs incurred in and about the defense ofany such claim
or investigation and for any judgment or damages arising from Consultant's performance
or non-perfofinance of this Agreement.
12.2. Nothing herein is intended to serve as a waiver of sovereign immunity by the
Village nor shall anything included herein be construed as consent to be sued by third
parties in any matter arising out of this Agreement or any other contract. The Village is
subject to section 768.28, Florida Statutes, as may be amended from time to time.
12.3. The provisions of this section shall survive termination of this Agreement.
13. Notices/Authorized Representatives. Any notices required by this Agreement shall be in
writing and shall be deemed to have been properly given if transmitted by hand-delivery, by
registered or certified mail with postage prepaid return receipt requested, or by a private postal
serviceo addressed to the parties (or their successors) at the addresses listed on the signature
page of this Agreement or such other address as the party may have designated by proper
notice.
Contract 2020-35 Page 6 of 10
14. Governine Law and Venue. This Agreement shall be construed in accordance with and
governed by the laws of the State of Florida. Venue for any proceedings arising out of this
Agreement shall be proper exclusively in Miami-Dade County, Florida.
1 5. Entire Asreement/Modification/Amendment.
15.1. This writing contains the entire Agreement of the parties and supersedes any prior
oral or written representations. No representations were made or relied upon by either
party, other than those that are expressly set forth herein.
15.2. No agent, employee, or other representative of eitherparty is empowered to modify
or amend the terms of this Agreement, unless executed with the same formality as this
document.
16. Ownership and Access to Records and Audits.
16.1. Consultant acknowledges that all inventions, innovations, improvements,
developments, methods, designs, analyses, drawings, reports, compiled information, and
all similar or related information (whether patentable or not) which relate to Services to
the Village which are conceived, developed or made by Consultant during the term of this
Agreement ("Work Product") belong to the Village. Consultant shall promptly disclose
such Work Product to the Village and perform all actions reasonably requested by the
Village (whether during or after the term of this Agreement) to establish and confirm such
ownership (including, without limitation, assignments, powers of attorney and other
instruments).
16.2. Consultant agrees to keep and maintain public records in Consultant's possession
or control in connection with Consultant's performance under this Agreement. The Village
Manager or her designee shall, during the term of this Agreement and for a period of three
(3) years from the date of termination of this Agreement, have access to and the right to
examine and audit any records of the Consultant involving transactions related to this
Agreement. Consultant additionally agrees to comply specifically with the provisions of
Section 119.0701, Florida Statutes. Consultant shall ensure that public records that are
exempt or confidential and exempt from public records disclosure requirements are not
disclosed, except as authorized by law, for the duration of the Agreement, and following
completion of the Agreement until the records are transferred to the Village.
16.3. Upon request from the Village's custodian of public records, Consultant shall
provide the Village with a copy of the requested records or allow the records to be
inspected or copied within a reasonable time at a cost that does not exceed the cost
provided by Chapter 119, Florida Statutes, or as otherwise provided by law.
16.4. Unless otherwise provided by law, any and all records, including but not limited to
reports, surveys, and other data and documents provided or created in connection with this
Agreement are and shall remain the property of the Village.
16.5. Upon completion of this Agreement or in the event of termination by either par|y,
any and all public records relating to the Agreement in the possession of the Consultant
Contract 2020-35 Page 7 of 10
shall be delivered by the Consultant to the Village Manager, at no cost to the Village,
within seven (7) days. All such records stored electronically by Consultant shall be
delivered to the Village in a format that is compatible with the Village's information
technology systems. Once the public records have been delivered upon completion or
termination of this Agreement, the Consultant shall destroy any and all duplicate public
records that are exempt or confidential and exempt from public records disclosure
requirements.
16.6. Any compensation due to Consultant shall be withheld until all records are received
as provided herein.
16.7. Consultant's failure or refusal to comply with the provisions of this section shall
result in the immediate termination of this Agreement by the Village.
16.8. Notice Pursuant to Section 119.0701(2Xa). Florida Statutes. IF
THE CONSULTANT HAS QUESTIONS REGARDING THE
APPLICATION OF CHAPTER 119, FLORIDA STATUTES, TO THE
CONSULTANT'S DUTY TO PROVIDE PUBLIC RECORDS
RELATING TO THIS AGREEMENT, CONTACT THE CUSTODIAN
OF' PUBLIC RECORDS: Conchita H. .[lvarez, MMC, 88 West
Mclntyre Street, Key Biscayneo FL 33149, 305-365-5506,
ca lva rez@keybiscavne. fl . gov.
17. Nonassienability. This Agreement shall not be assignable by Consultant unless such
assignment is first approved by the Village Manager. The Village is relying upon the apparent
qualifications and expertise of the Consultant, and such firm's familiarity with the Village's
areao circumstances and desires.
18. Severabilitv. If any term or provision of this Agreement shall to any extent be held invalid or
unenforceable, the remainder of this Agreement shall not be affected thereby, and each
remaining term and provision of this Agreement shall be valid and be enforceable to the fullest
extent permitted by law.
19.Indenendent Contractor. The Consultant and its employees, volunteers and agents shall be
and remain an independent contractor and not an agent or employee of the Village with respect
to all of the acts and services performed by and under the terms of this Agreement. This
Agreement shall not in any way be construed to create a partnership, association or any other
kind ofjoint undertaking, enterprise or venture between the parties.
20. Compliance with Laws. The Consultant shall comply with all applicable laws, ordinances,
rules, regulations, and lawful orders of public authorities in carrying out Services under this
Agreement, and in particular shall obtain all required permits from all jurisdictional agencies
to perform the Services under this Agreement at its own expense.
21.. Waiver. The failure of either party to this Agreement to object to or to take affirmative action
with respect to any conduct of the other which is in violation of the terms of this Agreement
Contract 2020-35 Page 8 of10
shall not be construed as a waiver of the violation or breach, or of any future violation, breach
or wrongful conduct.
22. Survival of Provisions. Any terms or conditions of either this Agreement that require acts
beyond the date of the term of the Agreement, shall survive termination of the Agreement,
shall remain in full force and effect unless and until the terms or conditions are completed and
shall be fully enforceable by either pary.
23. Prohibition of Continsencv Fees. The Consultant warrants that it has not employed or
retained any company or person, other than a bona fide employee working solely for the
Consultant, to solicit or secure this Agreement, and that it has not paid or agreed to pay any
person(s), company, corporation, individual or firm, other than a bona fide employee working
solely for the Consultant, any fee, commission, percentage, gift, or any other consideration,
contingent upon or resulting from the award or making of this Agreement.
24. Public Entitv Crimes Affidavit. Consultant shall comply with Section 287.I33, Florida
Statutes (Public Entity Crimes Statute), notification of which is hereby incorporated herein by
referenceo including execution of any required affidavit.
25. Counterparts. This Agreement may be executed in several counterparts, each of which shall
be deemed an original and such counterparts shall constitute one and the same instrument.
26. Conflicts. In the event of a conflict between the terms of this Agreement, the RFP, and any
exhibits or attachments hereto, the language of the documents will control in the following
order:
26.1.
26.2.
26.3.
26.4.
Agreement
Exhibit B: Sales Agreement
Exhibit A: Proposal
RFP
[Remainder of page intentionally left blank. Signature pages follow.]
Contract 2020-35 Page 9 of 10
IN WITNESS WHEREOF, the parties hereto have caused this Agreement to be executed the day and year as first
stated above.
VILLAGE OF KEY BISCAYNE CONSULTANT
By:
Andrea Agha
Village Manager
Alvarez, MMC
Interim Village Clerk
Approved as to form and legal sufficiency:
By:
Name:Thomas Jean
Title. Project Manager
Addresses for Notice:
Revize Software Systems
150 Kirts Blvd.
Troy, MI48084
(248)269 -9263 (telephone)
-(facsimile)
Accounts@revize.com email)
With a copy to:
telephone)
facsimile)
email)
"4,,\Ar\
+-.-.4{.By:
Weiss Serota Helfman Cole & Bierman, P.L.
Village Attomey
Addresses for Notice:
Village of Key Biscayne
Attn: Village Manager
88 West Mclntyre Street
Key Biscayne,FL 33149
305-365-55 14 (telephone)
305-365-8936 (facsimile)
ngha@keybiscayne. fl . gov (emai l)
With a copy to:
Weiss Serota Helfman Cole & Bierman, P.L.
Attn: Chad Friedman, Esq.
Village of Key Biscayne Attomey
2525 Ponce de Leon Boulevard, Suite 700
Coral Gables, FL33134
cfriedman@wsh-law.com (email)
Contract 2020-35 Page L0 of 10
EXHIBITS
The Scope of Services are those contained in the Proposal dated February 4,2020 and the Sales
Agreement dated March 10,2020, attached hereto and incorporated herein by reference as Exhibits
'A" and "B".
EXHIBIT A
Prepared by Thomas J. Jean -
Thomas.Jean o revize.com
Ph'. 248-269-9263 xl6 Fax; 866-346-8880
www.revize.com Febru ary 4tt', 2019
EXHIBIT A
Table of Contents
Response Checklist
Company Qualifications
Personnel Qualifications
Proposed Scope of Services
Project Phases
Revize Website Scope of Work: Key Biscayne, Florida
Project Schedule
Project Timeline
lnsurance
Litigation Statement
Client References
Addendum Acknowledgment
Revize Clients!
Executive Summary
Government Project Experience
revlze.
Revize Government Websites Proposal
5
6
10
17
17
17
22
22
23
24
25
26
28
29
33
ttu&wnlMt w&nh ertsrtr zof 4r
EXHIBIT A
Revize Government Websites Proposal
Letter of lntent
Dear Village of Key Biscayne,
Thank you for considering Revize as your web development partner. For nearly two
decades, Revize has been a leader in providing high quality, government-compliant
web solutions. A myriad of industry awards and hundreds of satisfied clients stand as
testament to the quality and value of our work.
Visitors are drawn to websites that are appealing yet functional, user friendly with a
plethora of services, and accessible on a wide range of devices. A Revize website will
allow your residents and businesses to easily fill out and submit documents, review
and pay bills and taxes, perform searches to answer frequently asked questions and
perform a suite of other tasks that would otherwise require staff assistance, What's
more, a Revize website will enable you to increase staff productivity and decrease
costs by reducing off-line departmental operations.
Some of our great clients in include
We will work closely with you to design and develop a dynamic, functional and easy
to navigate website that will perfectly fit your community. Then we empower you to
control your digital presence with the industry's best administrative management
applications. Revize training ensures that your team has the skills needed to expertly
update and manage website content and delivery.
o Anna Maria, FL
. Cape Coral, FL
r Dade City, FL
. City of Largo, FL
o City of Logan, UT
. The City of Seguin, TX
. Flagler County, FL
. The City of St. Petersburg, FL
. The City of Cedar Rapids, lA
r And Many More!
www.citvofan namaria.com
www.capecoral.net
www.dadecitvfl.com
www.larso.com € Award Winning Site
www.loganutah.org
www.seguintexas.qov
www.flaslercountv.orq € Award Winning Site
www.stpete.org
www.cedar-rapids.orq
revIze I
Sof4r
EXHIBIT A
Revize Government Websites Proposal
Government clients select Revize because we can help them
o Effectively engage residents.
o Enhance their web presence and build an online communications center.
. Empower non-technical web content editors and administrators to easily execute
changes.
o lmplement a scalable solution that allows them to affordably grow their web
presence for the long term.
"Revize Websites build engagement
with your constituents.'o
,%,"rr*ffrrr"
We have worked hard to establish a reputation for creating online community
websites that engage, inform, and increase participation of your community. With
our help, your community's website can serve your residents better, inspire them
more, and get them actively involved in your government.
Please contact me if you have any questions at all
Sincerely,
Thomas J. Jean
Project Manager
248-269-9263 x16
Thomas.Jea n@revize.com
revlze
4of4r
EXHIBIT A
Response Checklist
Revize Government Websites Proposal
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RESFOI{SE CHECKUST
CoYcr Poge
Teble of Contents
Le"tter of lntent
FormRG: ResponseChecklist
Fom GQQ: com0any Quallficatiom Questionnaire
Form GR: dient Refurencee
tistof MClimt*
Relcvant Burinesr Lirenrcr
State Cortporate or othcr proof of authorization to do buriners in Flodda
Fonn l($: Kev Staff
Oryanhationdr*t
OneFuge Resumes for Key $taff
Froposed Scope of Services
Froiect $chedule
lnsuronce Cwtificotes
Form OO; Dispute Dirclocure
FonnAA; AddendumAcknowledgrrcnt
Form COA; Gertifrcate of Authodty
Form CO: Cornpiny Drclaration
Form SEAI Single Erecution Affidovit
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Company Qual ifications
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ltsuancr Datc
03i18?2006
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b. Dapt, of Burinesg profesonat Reg$l.tbn Crtegcry lDgpRf :
i. o.tr Licensed by DBpR;
ii. licr,lsa tlumbrr:
e, Oata rcgbttrrad to conduct bostn.3' h ltrc St.tr of Floridr:
i. Date fitrd: 03n2fl0'ts
al. Oocsnlent llumber:M190000G2850
d. PrimrryofficeLomtionr 150 Kirts Blvd.Trcy, M|480&4
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VILLN(;E (']F KEY I}I5{:AYNI
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belirves ii sniqtlc to itl org.niration and would bcnelit the Vllle6e.
?hank you lor considcring Revile as your web dcv:loprnent pertDer. flsvlrc har built webcitcr forhundreds of municiprlities a€r055 The unlted Statcr. with ur, you will eet Nll ot rhp hrrrr.c ?h.r yer!Itive comc to expect *om a modcrn govcrnmcnl ,r€bsfte, 0ut, where R€vate g€tt illerapart, is in talingthc n€xt 3t?p beyond yosr Gxpcct.tlon!.
rilJL i'G 'fllll tdllul tttf Enllru FruFfI to the uniquc nc*dr of yolr communiry. Rather thrn uring a cookiecutter irpprorch. *ru will ulc drta rnd r€srarch to drive the project plan. ll all stirts with our pror€stphnnlng and anrlyrir, Thet procesr wiil includr in-gerron rtrleholder mcctings vrrllh empley!€s tnd'rtictnE' wt nill dw impl:nurrt hr.t urcpptug rerinobgv r$ rhip out whrrc iou, us?rr.r€ l*ndingmsrt ot lhcir tlm? and why' Along with online surveyr and your prevlour analytlcs, thB informetion isput togelher in a written rcport for your review wnh our lnltlal wircfnme dadgn*. The wlreframo willinclude currom drtignr rnr qp6h Crprrtmcnt, 50 thc dotr riil rl ivc uur pruluLr l**rrt.
Bcpnd lhrt' we de not uie the'oft thc *helf only approedr. whilc w€ certainly will implernent mrny"off the shelF fcltures, rhev miy nor stryrhrr way fnr ran6 guirr rnre nrr proa"r, ii o portiur. vf trr!projccr where you ran rcquctt changel lc thor€ fettures. so anrt€ad of you cher4in3 lor ur, w* chrngefor you. Thtt ilo't it hourever. on tap o, !hat. w? alro build ln custom featurer, ?hcrc *e festurer lhatare llkcly sotnetbln8 thit i3 s unique nccd lor you, but ir not avrllabh off rhr snef, we identrfo thcsc.leaturus throughout lhe projcct, and buitd tham inio your tite belorc go liw.
Aftolher..tr ol dirrinctioa for levire ,s Balt gE live s{pport. R.ther than rlmph bcing rvrilable for lirryntlt. isvllg lget ]l$ll t! yout ostistrni web dewbpment ream. lherefore, n*w srrphica, photo edlttng,prgc template buildr, and neu/ tettutes erc inctuded at no addlrionrl ehrrgel we Suarantff rollingupdater tftrouthout your relatlonship ilitft Revize rnd rederign your wpbrila ln y6r 4. we alco holdprrra{is rvrbinrn rnd pcrform nhaluh:rl nr{3rilrillrv auunr in ylrrr wiii,rrir,ii,s},rut tfti yrer. -'-
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3y slgniry below, Proposer cartafler th.t the informrtion contrinad hcrcin ir compleie ond eceu'ie lottrc bcrt sf Propon/r knowlcdre.
EXHIBIT A
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EXHIBIT A
Revize Government Websites Proposal
Personnel Qual ifications
L. Proposer shall complete the following chart with its proposed Key Staff. If additional space
IS use a and attach to this form.
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Name Job Title Company Years of
Experience
Years
with
Proposer
Licenses &
Gertifications
Akshaya
Ray
Chief
Technology
Officer
Revize =20 14
MS
Engineering
Science
Denise
Brazier
Lead
Trainer/Project
Coordinator
Revize =30 I MS Art of
Education
Joseph
Nagrant
Business
Development
Director
Revize 29 12 MS Business
Thomas
Jean 6 6 BA Political
Science
Project
Manager Revize
Nasryn
Abou-
Arabi
Lead Designer Revize 6 3
BA Graphic
Design
10
CSS,
Photoshop,
lllustrator,
SEO, PHP,
HTML5,
MYSQT
Samir
Alley
Creative
Director Revize 12
4 BSDerek
Ortiz Developer Revize 4
Alec
Armstrong Developer Revize b 3
Self-Taught
Developer
Jaime Phy Developer Revize 5 2 Self-Taught
Developer
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EXHIBIT A
Revize Government Websites Proposal
2. In the space below, explain the Proposer's ability and resources to substitute personnel
with equal or higher qualifications than the Key Staff they will substitute for, where
substitution is required due to attrition, turnover, or specific request from the Village.
Revize understands the importance of having a talented and experienced staff. We are proud
of our well-respected team of top notch experts in the field of govemment website design,
development, analysis, content management, training and support. The present workload of
the proposed project team is sufficient to allow us to meet your proposed timeline. Some
team members are involved only at certain phases where their expertise allows them to
efficiently complete your phase of the project. You will have many Revize team members
with you on the project from beginning to end. That includes the project manager, project
coordinator, CTO, lead designer, and lead developer among others. Revize will provide
weekly updates to your team to ensure transparent communication and adherence to our
proposed timeline.
3. In chart below, provide the requested information for each Key Staff member's
engagement commitments that will exist concurrently with the Village's Project
a. While most of our staff will be working on other projects while working on yours,
most will be dedicated at their particular phase of your project. This excludes project
managers and design team staff. We do not believe we can complete the chart below
with any level of accuracy. However, we can commit to theVillage that we do not
take on any project that we believe we are not one of, if not the most, qualified vendor
to meet your projects' needs.
By signing below, Proposer certifies that the information contained herein is complete and
accurate to the best of Proposeros knowledge.
B
Date
revIze.
Name Area of
Responsibility
Commitment
Hours Client Period of
Engagement
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Printed Name
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EXHIBIT A
Revize Pro1 ect Tear-n
Revize Government Websites Proposal
Revize understands the importance of having a talented and experienced staff. We
are proud of our well-respected team of top notch experts in the field of government
website design, development, analysis, content management, training and support.
From the first creative concepts through to the design phases, and from site launch
to training of personnel and continued support of your website project, we have the
right group of seasoned professionals to work with you through the website process
and beyond. We are pleased to introduce them:
Thomas Jean
Project Manager
As a project manager, Thomas has brought to Revize a very special skill set. Not only
does he manage some of our highest priority projects, he is also a genuine subject
matter expert when it comes to the inner workings of government. As an elected
Township Trustee in a Michigan Township, he knows the advantages that come with
modernizing the way government does business. Additionally, he serves as President
of a registered 5O1c3 non-profit organization, Genesee Forward, that promotes
community development. With his unique background and education from one of the
nation's top universities, Thomas is uniquely experienced to give an honest and
accurate assessment of your community's website needs.
Philosophy: Learn as much as possible about our clients and use that
knowledge to help build an amazing website.
Education: BA degree in Political Science from University of Michigan;
Expertise: Government procedure, special projects, public affairs, community
development.
Role on your website project: Project Manager
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EXHIBIT A
Revize Government Websites Proposal
Joseph J Nagrant
Business Development Director
Joseph is an accomplished professional internet and website design consultant with
more than 20 years of successful business development and account management
leadership experience. He has worked with well over 4OO townships, cities, counties,
educational institutions, companies, and non-profit organizations. He's a foremost
expert in translating technical solutions into compelling living websites and other
online community building opportunities. Additionally, he is a board member for Mott
Community College (Flint, Ml) MTEC Center, lT Advisory Council, Education Advisory
Group. He also participates in many government discussions regarding the lnternet
for government use, including being a frequent guest on WDET (NPR) public radio
and in The Detroit News. He has an excellent reputation for building and sustaining
effective, long lasting client relationships.
. Philosophy: "Put yourself in the client's shoes and do what is best for them."
. Education: BS in Electrical Engineering, Lawrence Tech University, MS in Business,
Central Michigan University.
. Expertise= 29+ years of project, sales and marketing experience with government,
education, corporate, and non-profit organizations.
. Role on your website project: Supervisor of account management between client
and project team.
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EXHIBIT A
Revize Government Websites Proposal
Ray Akshaya
Technical Director
Ray has 20+ years of extensive technical experience with internet and website
solutions. He has worked on hundreds of government, non-profit and educational
websites and has a keen eye for web visitor requirements, information architecture,
and usability. He is also a long-time veteran of Revize Software Systems and our
clients enjoy working with him. ln his career, he has deployed and/or assisted with
technical solutions for more than 5OO websites. When working on a project, Ray
always visualizes himself in the client's chair at the closing stages of the project and
makes sure that all decisions made on a project are in alignment with the client's
vision and best practices for developing the system.
. Philosophy: "Work Hard, Help People and Live Honest."
. Education: MS in Engineering Science, Louisiana State University, Baton Rouge
. Expertise: Client Management, Project Management, Technology Development for
CMS & Web Apps
. Flole on your website project: Technical Director
Samir Alley
Creative Director
Samir has more than a decade of experience in managing web site design projects.
He has deployed 360+ municipal websites and has a solid background in web design
and the latest web technologies. Formerly with Google, Samir is a leader equipped to
handle any kind of sophisticated web project. He is an exceptional communicator
with an innate listening skill that gives him the ability to understand and deploy a
client's unspoken needs. Samir's blend of creativity, proficiency, and technical
knowledge is unsurpassed in the industry.
. Philosophy: "Empathy, Focus, and... lmpute"
. Expertise: Web Project Management - Adobe Design Premium CS5.5: Photoshop,
lllustrator, lnDesign, Flash, DreamWeaver, Fireworks, HTML, CSS, CSS3, SEO, PHP,
JavaScript, MySQL, JQuery and HTML5.
. Role on your website project: Graphic design of website and backup support.
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Revize Government Websites Proposal
Denise Brazier
Project Manager/Trainer
Denise is an educator by nature. Her 20 years of experience in the public school
system has made her a master of engaging participants during training. She
effortlessly builds effective relationships with all clients. Denise has served as
Advisory Counselor, Coordinator, Publicity Director, and Project Manager for several
organizations in the education, non-profit and public sectors. She has been
appointed to the state's quality committee evaluating organizational policies and
procedures for recognition.
. Philosophy: "Always explain things in the terms of your audience to ensure their
understanding"
. Education & Training: MS in the Art of Education from Marygrove College.
Certification in Secondary Education
. Expertise: Training, education, teaching, public affairs and project management.
. Role on your website project: Trainer for the Content Management toolset and
project manager
Did you know?
Revize will put together a project team based on the unique needs of your project!
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EXHIBIT A
Proposed Scope of Services
Project Phases
Revize Govemment Websites Proposal
Phase 1: Kickoff Meeting and Discovery (project planning/analysis)
Revize will conduct in-person kickoff meeting with the client. (Sample schedule to be provided
by Revlze.) ,
Sample sitemap provided by Revize and site mapping process overview
Online survey creation and launch. Results will be analyzed and reported,
After meeting, Revize will provide a detailed project plan that assesses key findings and details.
Revize will facilitate a follow-up meeting to review project plan and custom functionality needs
via web,/phone conference
Client:
Before kickoff meeting client is required to register in Revize project portal, complete design
questionnaire, upload at least 20 preliminary photos, and provide Revize with a kickoff meeting
schedule,
Client representative will be asked to participate in a follow-up meeting to review the project
plan
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Revize Website Scope of Work: Key Biscayne, Florida
EXHIBIT A
Revize Government Websites Proposal
Phase 2: Design Mockups/Wireframes
Within (5) five weeks of the kick-off meeting Revize will provide at least (1) one custom
homepage mockup and up to (3) three basic interior page mockups.
Revize will provide a unique department microsite mockups.
As deemed appropriate by Revize, additional wireframes may be delivered to provide a view of
custom functionality or other areas of the site that are of particular importance. (lntended to
focus development efforts later in the project.)
Revize will provide revisions to each mockup based on the feedback received from the client.
There will be no limit to the amount of revisions Revize will provide to each mockup,
Web/phone meetings may be necessary between each round of mockups,/wireframes
Within (1O) ten business days of acceptance of the first mockup, the client shall provide design
feedback/change requests to Revize through the customer portal in a single list. Feedback
should be what the client website committee agrees to together. Any lists that have requests
that compete with one another may result in delays.
Revize will return an updated mockup based on that feedback to the client. Delivery time is
dependent upon amount and specifics of feedback. Large lists of feedback may take longer.
Depending on the number of rounds, this process can cause delays to the timeline.
When the client considers the mockups final, they will indicate their approval in the Revize
project portal
Based on previous sitemap process overview, Client will decide whether they would like to create
a sitemap or whether they would like Revize to create the sitemap. The sitemap should be
provided in an excel or word format. Existing pages that client wants to be rebuilt in the new site
should be linked with the correct URL and any notes for functionality of the new page. New
pages should include a page name and brief description of the page functionality (e.9., freeform
page style, staff directory, document center, etc.)
(Next steps cannot begin until main client homepage mockup is approved,)
Phase 3 begins on next page
Revize:
CliEnt:
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Revize Website Scope of Work: Key Biscayne, Florida
EXHIBIT A
Revize Government Websites Proposal
Phase 3 and 4: Revize Template Development & CMS lntegration
Mockups will be developed into HTML pages making them clickable and resizable.
Following HTML Development, Revize will add in the Revize Content Management System which
makes the website easily editable.
lntegration of any 3'd party software will begin during this phase
There are zero major tasks assigned to the client at this stage of the project. But, this is an ideal
point of the project to be working on a final sitemap and begin writing any new content. Content
can be written in MS-Word and provided to Revize. Or, added by the client directly into the beta
website after phase 7.
Phase 5 & 6: Quality Assurance, Accessibility, & Custom Development
Revize:
Revize will review all developed assets for functionality. The development team will review
functionality, style sheet, and formatting checking for errors and verifying that site matches
approved design mockups.
Any custom needs identified earller in the project will be executed during this phase and tested
for quality assurance.
ADA programming and beta site review with the client
Client:
Much like phase 4, phase 5 does not require much involvement by the client. However, Revize
may request an online web meeting to discuss the progress of particular custom development.
The client may also be asked to review,/approve changes that are suggested by Revize for
accessibility reasons
Phase 7 begins on next page
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Client:
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EXHIBIT A
Revize Government Websites Proposal
Phase 7: Site Map Development and Content Migration
Revize will deliver a suggested sitemap, in Excel format, for the website prior to this phase
(Unless the client has chosen to create their sitemap). Client and Revize will review and provide
updated versions for approval. Pages will be built out one-by-one according to this previously
approved sitemap architecture. Pages that are not linked in the sitemap will be created as blank
pages.
Migration includes up to all webpages, documents, and new content up to the relevant amount
on the current website.
To avoid delays, the client should plan to approve a sitemap before this phase.
Any new content that the client would like Revize to add into the website should be provided
either directly from the old website, or in an MS-Word like format. Otherwise, the client will have
the ability to add new content before go live.
After migration, the beta site will be provided with built out pages and content for review
Revize:
Client:
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Revize Website Scope of Work: Key Biscayne, Florida
EXHIBIT A
Revize Government Websites Proposal
Phase 8: Core Content Editing Training, Beta Site Review, Full Staff Training,
and Go Live
Revize:
Revize will conduct a review of the beta site followed by a core team training (smaller group).
After the beta site review, the client may request tweaks to the functionality of the website.
Revize will conduct a separate full staff training for all CMS editors on-site in a classroom style
setting.
The training schedule will include editor training, and administrator training with a question and
answer period.
Results of the user experience testing will be provided to the client for review.
Any change requests will be reviewed by Revize for feasibility and scope conformance before
they are completed.
Revize will conduct meeting with client lT department before 9o live to discuss the process and
establish pre-go-live checklist (e,9. SSL certificates, redirects, subdomains, etc.)
Retraining is available anytime after Go Live,
Client:
Through the project portal, the client should provide a date and time to conduct beta site review
and training.
After training, the client will complete any final content polishing. This may include adding in
different header photos, post migration content, or basic tweaks.
The client may also request functional tweaks to the site based on their review or results of UX
testing
The client should provide a list of pre-go-live questions to Revize for review and discussion.
When ready for the site to be pushed live, the client will make a request in the project portal at
least 48 hours before desired go-live time. Revize will provide the go-live instructions before that
time.
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EXHIBIT A
Project Schedule
Revize Govemment Websites Proposal
Project Timeline
Phase l: Kickoff Meeting and Discovery (project planning/analysis) 3 weeks
Phase 2: Design Mockups/Wireframes 5 Weeks
Phase 3 and 4: Revize Template Development & CMS lntegration
Phase 5 & 6: Quality Assurance, Accessibility, & Custom Development 3 Weeks
Phase 7: Site Map Development and Content Migration 2 Weeks
Phase 8: Core Content Editing Training, Beta Site Review, Full Staff
Training, and Go Live
Go-Live (Average)
'16-21Weeks
Did you know?
The project planning process is designed
to fit your needs. We will adapt our
timeline if your schedule requires.
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DurationPhase
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EXHIBIT A
Revize Government Websites Proposal
lnsurance
lf Revize does not already maintain the required coverages, Revize will secure and
maintain the required insurance coverages listed in the RFP upon award.
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EXHIBIT A
Revize Government Websites Proposal
Litigation Statement
FORM DD DISPUTE DISCLOSURE
Answer the following questions by placing an"X" after "Yes" or "No". lf you answer "Yes", please
explain on a separate sheet attached to this form.
Has your firm or any of its officers, received a reprimand of any nature or been suspended by the
Department of Professional Regulations or any other regulatory agency or professional associations
within the last five (5) years? [ ] YES [ ] NO X
L. Has your firm, or any member of your firm, been declared in default, terminated or removed from
a contract or job related to the services your firm provides in the regular course of business within the
last five (5) years? [ ] YES [ ] NO X
2. Has your firm had against it or filed any requests for equitable adjustment, contract claims, Bid
protests, or litigation in the past five (5) years that is related to the services your firm provides in the
regular course of business? [ ] YES [ ] NO X
lf yes, state the nature of the request for equitable adjustment, contract claim, litigation, or protest, and
state a brief description of the case, the outcome or status of the suit and the monetary amounts of
extended contract time involved.
3. Has your firm or any of its officers, been under investigation, charged, or convicted by any law
enforcement agency or public entity for violations of the law, other than traffic violations? [ ] YES
[]No x
4. Has your firm, or any of its principals, failed to qualify as a responsible Proposer/Bidder on any
solicitation in the past five (5) years? [ ] YES X [ ] NO
Revize bids on hundreds of website projects each year. Municipalities have sometimes deemed us non-
responsive due to formatting issues with the proposal or delivery issues. This is common with nearly any
vendor in the government website industry and not unique to Revize.
6. Has your firm, or any of its principals, declared bankruptcy or reorganized under Chapter 11?
[ ]YEs t lNo
I hereby certify that all statements made are true and agree and understand that any misstatement or
misrepresentation of falsification of facts shall be cause for forfeiture of rights for further consideration
of this Proposal/Bid for the Village of Key Biscayne. To the best of our knowledge no litigation or
regulatory action has been filed against Revize in the last 3 years.
Firm: Revize Government Websites
Authorized Signature:
Print or Type Name: Akshava Rav
Title: Chief Technolosv Officer
Datet21612020
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EXHIBIT A
Client References
Client: City of Wylie, TX
Craig Ke//y, Public /nformation Officer
Office: (972> 516-6016
Email: crais.kellv@wvlietexas.qov
Website: www.ci.wvlie.tx.us
Client: Tipton County, TN
Shawn Anderson, GISP Director
Phone: (9O1) 476-0234
Email: sanderson@tiptonco.com
Website: www.tiptonco.com
Client: Flagler County, FL
Julie Murphy, Public lnformation Officer
Phone: (386) 313-4039
Email: J Murphy@FlaglerCounty.org
Website: www.Flao lerCou ntv.or<:
Client: City of Acworth, GA
Keith Wilson, lT Manager
Office: (77O) 974-8844
Email: kwilson@acworth.orq
Website: www.acworth.org
Client: City of Arcadia, CA
Michael Bruckner, Assistant to the City Manager
Office: (626) 574-5433
Email: mbruckner@Arcad iaCA.qov
Website: www.arcadiaca.gov
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Addendum Acknowledgment
EXHIBIT A
Addendum No._,
Addendum No. _,
Addendum No._,
Addendum No._,
Addendum No._,
Addendum No.
Revize Government Websites Proposal
Solicitation Title: Website Redesign
Solicitation No.: 2020-35
Listed below are the dates of issue for each Addendum received in connection with this
Solicitation:
Addendum No. 1 Dated 111012020
Addendum No. 2 Dated Ill5l2020
Addendum No. 3 Dated I/21/2020
Addendum No. 4 Dated 113012020
Addendum No.Dated
Dated
Dated
Dated
Dated
Dated
Dated
n No Addendum issued for this Solicitation
Firm's Name: Revize Government Websites
Authorized Representative's Name: Thomas Jean
Title: Project Manager
Authorized Signature:
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EXHIBIT A
Revtze Su pport I rrcl udcs
Revize Government Websites Proposal
. 8 AM - BPM EST Phone Support (Monday thru Friday)
. 24X7X365 Portal and Email Support
. Staff provides assistance and answers all questions
. Dedicated support staff
. New/existing user training
, Free Training Refreshers
. Video tutorials and online training manual
. Automatic integration of enhancements
. E-Newsletter Module support
. Automatic upgrade of CMS modules, such as
Calendar, Document Center, etc.
. Four major CMS upgrades per year
. Software and modules upgrades (automatic
install)
. Server hardware and OS upgrades
. lmmediate bug fixes/patches
. Round the clock server monitoring
. Data Center Network upgrades
. Security and antivirus software upgrades
. Firewall and router upgrades
. Bandwidth and network infrastructure upgrades
. Remote backup of all website assets
. Tape backup of all website assets
. Quarterly Newsletters on major feature updates
. Regular webinars on CMS features and usage
Did you know?
Revize updates your Content Management System an average of 4 times per year!
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EXHIBIT A
Revize Government Websites Proposal
Revize Clients!
a Arcadia, CA www.arcad iaca.qov
o Des Moines, lA www.dsm.citv
Gatlinburg, TN www.qatlinburqtn.qov
O G lencoe, lL www,vi I laqeofq lencoe.orq
a Largo, FL www.larqo.com
Myrtle Beach, SC www.citvof mvrtlebeach.com
New Bern, NC www. newbern-nc.orq
a New Brunswick, NJ www.c itvofnewbru nswick.oro
St. Petersburg, FL www.stpete.oro
Troy, M I www.trovmi.qov
And Many More!
Michael Bruckner, Assistant to the City Manager,
City of Arcadia, CA
"Revize has done it again! Another game changing, cutting
edge website that moves the industry forward by connecting
citizens to services in as few clicks as possible."
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EXHIBIT A
Revize Governrnent Websites Proposal
Executive Summary
Thank you for considering Revize Software Systems for your new website project.
We understand the importance of this undertaking and know how motivated your
government/community is to selecting the right vendor; one who will work with you
through all the steps required to build the perfect website featuring a plethora of
high quality online services that your constituents will want to use regularly.
ln more than two decades of working with government leaders, as well as through
nationwide surveys, we have learned that the key to choosing a website vendor is
finding the right balance between the total cost of the solution and the quality of the
design, online apps and user functionality. ln simpler terms, you need a solution that
works for you and serves your constituents.
About Us
With more than 1,5OO government clients nationwide, Revize Software Systems is
one of the industry's leading providers. We credit our rapid growth to our 2O-year
track record of building award-winning government websites and content
management systems. When you work with Revize, you're not just a client, you
become part of the Revize family and will receive the service and support you need
and expect! We are among the most highly respected government website experts
in the United States and we proudly stand by our work.
Our lnnovative Responsive Web Design (RWD) and Web Apps
Revize has been a pioneer in implementing the latest trends in design by using
Responsive Web Design (RWD). This technology ensures that site visitors have an
optimal viewing experience - easy reading and navigation with a minimum of
resizing, panning, and scrolling - across a wide range of devices, from desktop
monitors to mobile phones. RWD provides flexible and fluid website layouts that
adapt to almost any screen. When you implement a dynamic new website powered
by Revize, you will not only get an outstanding look, layout and navigation, but you
also receive 24/7 access to our Government Communication Center for residents,
business and visitors.
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EXHIBIT A
Revize Government Websites Proposal
Here you will find the communication tools you need such as
o Public Service Request App
o Calendar of Events
o E-Notification Modules
o On-Line Payment Portal
o Facilities Reservations
o News Center with Facebook/Twitter
lntegration
o Emergency Alerts
o Online Forms / Survey Tools
o E-Newsletter Applications
o Job Posting and Tracking Module
o Public Records Request Track
Our Award-Winning Government CMS
Revize is renowned as a leader in providing practical, high-value, easy to use content
management software Government CMS. This simple-to-use yet powerful solution
enables clients to manage their online presence with high functionality and style.
With applications such as an online document center, public service request app,
public records request tracker, agendas and minutes, frequently asked questions and
more, Revize ensures that our clients have the tools they need to make information
and services available for website users at the click of a mouse.
Quick Deployment, Personalized Training and Support
Revize addresses time concerns by completing websites in considerably less time
than our competitors. And because our software is so easy to use, we are also able to
effectively train our clients in less than half the time it takes our competitors. Our
training program is customized based on each client's needs, and we provide hands
on training the way you want it - either onsite or off site through web conferencing
tools. We pride ourselves on the skills of our support staff, who are responsive,
knowledgeable and helpful. Our online support portal is available
24X7X365 for issue tracking and management. We also provide
phone and email support during regular business hours.
Did you know?
Our technical support staff are trained
developers. When you call for tech support,
you'll be speaking to staff with direct
knowledge of development!
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EXHIBIT A
eonnpany Profi le
HEADOUARTERS
15O Kirts Blvd.
Troy, Ml 48084
PHONE
248-269-9263
Revize Government Websites Proposal
WEB SITE
www.revize.com
FOUNDED
1995
Revize Software Systems was founded in June, 1995 as a "new media" development
company specializing in the creation of interactive web design, multimedia content
delivered on CD-ROM, and video production. Since then, Revize has made an
unsurpassed name for itself in the web/internet industry as THE master of
government website design, which remains our specialty. We now boast more than
12OO clients in North America and have created acclaimed website designs for
hundreds of municipalities and counties, as well as government departments and
agencies. ln September, 1996 as the lnternet was becoming a world-wide reality,
Revize began developing a Web Content Management System (CMS) for the
government market to enable non-technical contributors to quickly and easily
update content on their websites. The result was the creation of our state-of-the-art
Revize Government CMS. Our mission has always been to enhance the
communications of government organizations nationwide with their varied and
valued audiences. This is based on our vision statement, which reads:
"The empowerment of people
through simplifie d information
management te chnolo$ie s. "
Focused exclusively on creative web design, government web apps and content
management technologies, Revize continues to invest in its technology, continually
adding new capabilities and features that manifest our vision. While many
municipalities choose Revize to develop and cost-effectively manage their website
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EXHIBIT A
Revize Govemment Websites Proposal
content, clients also use Revize as an information-sharing platform. Our suite of
Revize Government web-based solutions has proven valuable as a powerful
technology that empowers clients to build and maintain sophisticated web sites, all
while using the lnternet and internal lntranets/Extranets to acquire, analyze, process,
summarize and share information - ensuring that the right people always have the
right information at the right time.
*We are proud of our award winning web designs,
technologies, continued innovations to build
government centric modules and apps, web content
management, training and support capabilities. We
are especially proud of bein$ reco$nized as one of
the industry's top government website experts and
innovators. We are committed to pursuing the
continued evolution of all our services to provide
increased value to our government clients."
Did you know?
Revize has won national awards for our
websites!
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EXHIBIT A
Government Project Experience
Revize Government Websites Proposal
The City of New Bern, North Carolina
www. newbern nc.qov
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Details:
New Bern, North Carolina wanted a design unlike any City out there. With this design
we pushed the limit of what people think when they see a City website. We
integrated a drone video that plays on the full width homepage. ln addition, this site
features more scrolling than you may notice on more traditional websites. That is a
good thing! Users are now, more than ever, viewing websites on their hand-held
devices. Some estimates say this is as high as 60% of all internet usage! With more
scrolling we are able to give the user a lot of information, without having to squeeze
it into such a small space. We use images, icons, and interactive features to create an
experience for the user. This type of design also allows us to extend the City's brand
in a way that is unmatched in the industry!
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EXHIBIT A
Revize Government Websites Proposal
Tipton County, Tennessee
www.tiptonco.com
Details:
Tipton County is located on the Mississippi River north of Memphis and is one of the
fastest growing counties in the state. Because of this fact, the website needed to
refocus its attention. ln addition to resident services, this website has a focus on
economic development. To achieve this, we started off by integrating a drone video.
That video instantly showcases the growth in industry that Tipton is experiencing. As
you scroll down the website, this business-friendly atmosphere is intertwined with
resident engagement features. Each department has their own icon that is used to
identify them uniquely. The interior pages have distinctive features that make them
stand out as if they were stand-alone websites. With its service for residents and its
appeal to the business community, this is the next generation of government
websites.
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EXHIBIT A
Revize Government Websites Proposal
The Village of Glencoe, llinois
www.vi I laqeofg lenceo.orq
Details:
The Village of Glencoe is beautiful community on the shores of Lake Michigan just
north of Chicago. This website brings together an amazing design with a full suite of
web apps to engage Village residents. Smooth transitions from the home page to
interior pages of this website allow users to find exactly what they are looking for
easily. The Revize Public Service Request App, Village Manager's Blog, fillable online
form database, and a high traffic featured news and headlines area round out this
website!
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EXHIBIT A
Revize Government Websites Proposal
The City of St. Petersburg, Florida
www.st0ete.org
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Details:
As Florida's 5th largest, St. Petersburg is an iconic City with something to offer
everyone. Because St. Pete is a longtime Revize client, their team worked very
closely with ours and actually provided their own design concepts. We did the
integration/pre-launch work and their staff was with us every step of the way. lnner
pages are flexible to allow departments to have dedicated pages with a cohesive feel
across all pages. Social media feeds from lnstagram, Flickr, Facebook, Twitter, and
YouTube all on the homepage! St. Petersburg also users the Revize API to develop
their own templates. This website is an elite representation of the power and beauty
of the Revize process.
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EXHIBIT A
Revize Government Websites Proposal
City of Des Moines, lowa
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Details:
The City of Des Moines, lowa came to Revize for a website that was completely
different. Coming from an internally developed site, they wanted to work with a
vendor that could lead them to a new way of interacting with their users. Page
layouts were created to allow unique interaction with the City. This included board
listings, Q&As, interactive park directories, plain language, and a resident focused
navigation. We also incorporated some of their internal databases and features that
had been built internally. This site improves the online experience for residents,
business owners, and visitors!
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EXHIBIT A
City of Largo, Florida
www.largo.com
Revize Government Websites Proposal
WORK
Details:
Largo, Florida wanted a website like no other. Through a collaboration between the
city marketing team and Revize, we were able to create this award winning website.
Each page in this website was designed to uniquely fit the needs of the community.
We also built unique designs for the city parks, library, and theater. The navigation
within this site is built based on services rather than department silos. Overall this
website brings together an amazing mix of design expertise and functional clarity to
create a great user experience!
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EXHIBIT A
The City of Troy, Michigan
www.trovmi.qov
Revize Government Websites Proposal
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TROY, MI
Details:
The City of Troy wanted a website to increase ease of communication to all of their
audiences. ln addition, the city has been experiencing an economic resurgence
particularly in the technology sector. ln fact, Revize headquarters are in the City of
Troy! This project included custom designs for The City, Library, and Recreation
Department. lntegration with the City's existing 3'd party software was a major
Iinchpin of this project. lncluded is a live-searchable "How Do l" section that narrows
down results as the user is typing. This allows any user to easily find what they are
looking for regardless of which department it exists under.
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EXHIBIT A
Revize Government Websites Proposal
The City of Burlingame, California
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Details:
The City of Burlingame came to Revize after a previous website redevelopment
project was stalled. We were able to get their project started quickly and live within
the proposed timeframe. ln fact, it was three websites. One for the City, one for the
Parks and Recreation Department, and one for the Library. Sites include specialized
page types built specifically for the needs of each department.
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EXHIBIT A
For Considering Revize
Prepared by Thomas J. Jean
15O Kirts Blvd. Troy, Ml 48084
Ph: 248-269-9263 xi6 Fax: 866-346-8880
www.revize.com
Revize Government Websites Proposal
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revlze.EXHIBIT B
The Governhent Website Experts Page 1 of 15
Revize Web Services Sales Aqreement
This Sales Agreement is between The Villaqe of Kev Biscavne. Florida ("CLIENT") and Revize LLC,
aka Revize Software Systems, ("Revize"). Federal Tax lD# 20-5000179 Date: 3-10-2020
The GLIENT agrees to purchase the following products and services provided by REVIZE:
CLIENT INFORMATION:
Company Name:
Company Address:
Company City/State/Zip:
Contact Name:
Billing Dept. Contact:
CLIENT Website Address:
REVIZE LLG:
Revize Software Systems
150 Kirts Blvd.
Troy, Ml 48084
248-269-9263
Village of Key Biscayne
88 West Mclntvre Street, Ste 210
Key Biscayne, FL 33149
Thomas Fossler 954-632-9403
tfossler@kevbiscavne.f l.qov
www. kevbiscav ne.fl.qov
Quantitv Descriotion Price
1
Phase 1: Project Planning, Analysis, On-site Kickoff, Discovery, Gustom Functionality
Assessment, and Updated Project Plan, onetime fee:
$4.500.00
1
Phase 2 - Wireframe & Design, onetime fee:
. 1 Mockup with unlimited rounds of changes
. Home page and inner page design and layout
o lncludes unique departmental design:
s9.500.00
1
Phase 3 - HTML Template Development and GMS lntegration, onetime fee:
. Set-up allCMS modules listed in this agreement
. lntegration with all 3rd party web applications
$13,200.00
1
Phase 4 - Quality Assurance, Accessibility (ADA), and Gustom Development, onetime
fee:$5.200.00
1
Phase 5 - Sitemap Development and Content Migration, onetime fee:
. Sitemap development and migration with spell checking and style corrections
r Not to exceed 1,750 pages and documents
o Client ability to add additional pages up to total site GB storage limit
. Agendas and Minutes will be housed within Villages 3'd party system and
linked/embedded into the website. Videos from YouTube or non-Revize server
$6.500.00
1
Phase 6 -Core Content Editor Training, Beta Site Review, Full Staff Training (Web
Gonference), Unlimited Retraining and Go Live, onetime fee:s4 700 00
1
Revize Annual Software Subscription, Tech Support, CMS Updates, Website Hosting,
Unlimited Users, 100GB website storage, 500GB/Month Bandwidth, SSL Certificate pre-paid
annual fee:$5 900.00
1 Grand Total First Year $49.500.00
EXHIBIT Brevlze.
Th€ Government Webslte Erperts
Payment Schedule
Page 2 of 15
Pavment Amount Pavment Date lncludes
$ 5,900.00 3t30t2020 Year 1 of Annual Hostinq & Maintenance
$ 27.200.00 Net 30 Uoon Comoletion Phase 1. 2. and 3 Comoletion
$ 16.400.00 Net 30 Upon Completion Phase 4, 5, and 6 Completion
$ 5.900.00 3t30t2021 Year 2 of Annual Hostinq & Maintenance
$ 5.900.00 3t30t2022 Year 3 of Annual Hostinq & Maintenance
$ 5,900.00 3t30t2023
Year 4 of Annual Hosting & Maintenance
(lncludes Free Redesion)
EXHIBIT Brevlze,
The Government Website Experts Page 3 of 15
Terms:
1. Payments:All lnvoices are due upon receipt. Work begins upon execution of this agreement.
2. Revize requires a check for $5,900.00 on 3/30/2020 for the first year of annual support and hosting.
3. Project progress payments will be made according to payment schedule on page 2 of this agreement.
4. Additional content migration, if requested, is available for $3 per web page or document.
5. Additional bandwidth is available at a rate of $360 per year for each additional 50GB per month.
6. This agreement is the only legal document governing this sale & Proper jurisdiction and venue for any legal
action or dispute relating to this Agreement shall be the State of Michigan.
7. Both parties must agree in writing to any changes or additions to this Sales Agreement.
8. CLIENT understands that project completion date is highly dependent on their timely communication with
Revize. CLIENT also agrees and understands that;
a. The primary communication tool for this project and future tech support is the Revize customer
portal fou nd at https://support. revize.com.
b. During the project, CLIENT will respond to Revize inquiries within 48 hours of the request to avoid
any delay in the project timeline.
c. CLIENT understands that project timelines will be delayed if they do not respond to Revize
inquiries in a timely manner.
9. Revize will provide a free redesign of the website in year 4 of the agreement. This assumes the CLIENT
agrees to 4 consecutive years of annual software subscription, tech support, CMS updates, and hosting.
10. CLIENT owns design, content, and will receive periodic updates to the CMS for the life of the contract.
11. Unless othenrvise agreed, Revize does not migrate irrelevant records, calendar events, news items, bid
results, low quality images, or data that can reasonably be considered non-conforming to new website layout.
12. Storage is limited only to relevant website data. Unreasonably large folders of documents or images are not
permitted. Examples include, but are not limited to, plaUproperty maps, tax records, GIS data, etc.
13. After content migration, CLIENT is responsible for any additional content cleanup. This includes, but is not
limited to, resizing photos, reformatting text, replacing photos/icons, consolidating unwanted content, adding
future calendar events, and general prep of the site before go live. CLIENT will also have the ability to add
new photos, content, and pages.
AGREEDTO BY: CLIENT REVIZE
Signature of Authorized Person:
Name of Authorized Person:Thomas Jean
Title of Authorized Person Proiect Manaqer
Date:4t10t2020
Irevlze.EXHIBIT B
Th€ cov€rnmont webstte Exparts Page 4 Of 15
Revize will integrate the following web applications into your website
Citizen's Communication Center Apps
o Notification Center with Text,/Email Alerts
o Bid Posting
r Document Center
. Email Notify
. FAQs
. Job Posting
o Multi use Business Directory
r News Center with Facebook/Twitter lntegration
. Online Forms
. Photo Gallery
r Quick Link Buttons
o Revize Web Calendar
r "Share This" Social Media Flyout App
. Sliding Feature Bar
. Language Translator
Citizen's Engagement Center Apps
o Citizen Request Center with Captcha
. Public Service Request
r Public Records Request App
o Citizen Connect (Community Blog)
. Online Bill Pay
. RSS Feed
Staff Productivity Apps
. Agenda Posting Center
. Job Posting App
r lmage Manager
. iCal lntegration
o lntranet
o Link Checker
r Menu Manager
r Online Form Builder
. Staff Directory
. Website Content Archiving
r Website Content Scheduling
revlzg.EXHIBIT B
Th€ Govgrnmont W€brlt€ Experts
Site Administration and Security Features
o Audit Trail
o Auto Site Map Generator
r History Log
r URL Redirect Setup
. Roles and Permission-based Security Mode
o Secure Site Gateway
r Unique Login/Password for each Content Editor
. Web Statistics and Analytics
o Workflows by Department
Mobile Device and Accessibility Features
o Font Size Adjustment
e Alt-Tags
r Responsive Website Design (RWD)
Page 5 of 15
EXHIBIT Brevlze.
Th€ Government Website ExpertJ Page 6 of 15
Seruice Level & CMS License Agreement
1.1 Statement of lntent
The aim of this agreement is to provide a basis for close co-operation between The Village of Key
Biscayne, Florida (known in this agreement as Client) and Revize Software Systems, LLC., for support
services to be providedby Revize Software Systems, LLC. to Client and thereby ensuring a timely and
efficient support service is available to Client end users. The objectives of this agreement are detailed in
Section 1.2.
This agreement is contingent upon each party knowing and fulfilling their responsibilities and generating
an environment conducive to the achievement and maintenance of targeted service levels.
1.2 Objectives of Service Level Agreements
1. To create an environment which is conducive to a co-operative relationship between Revize Soft-vvare
Systems, LLC. and Client to ensure the effective support of end users
2. To document the responsibilities of all parties taking part in the Agreement
3. To ensure thx Client achieves the provision of a high quality of service for end users with the full support
of Revize Software Systems, LLC.
4. To define the commencement of the agreement, its initial term and the provision for reviews
5. To define in detail the service to be delivered by Revize Software Systems, LLC. andthe level of service
which can be expected by Client, thereby reducing the risk of misunderstandings
6. To detail via a question list, information Revize Sofnuare Systems, LLC. requires Client to extract from
end users prior to Revize Sofnuare Systems, LLC. involvement
7. To institute a formal system of objective service level monitoring ensuring that reviews of the agreement
are based on factual data
8. To provide a common understanding of service requirements/capabilities and of the principals involved in
the measurement of service levels
9. To provide for all parties to the Service Level Agreement a single, easily referenced document which
caters for all objectives as listed above
1.3 Period of Agreement
This agreement will commence on the date specified in this following the acceptance by both parties and
will continue until terminated.
Either party hereto may terminate this Contract upon giving ten (30) days' written notice to the other in
the event that such other party substantially fails to perform its material obligations set forth herein. This
Contract may be terminated by the Client without cause upon thirty (30) days' written notice to the
Professional. In the event of such a termination without cause, the Client shall pay the Professional for all
services rendered prior to the termination, plus any reasonable expenses incurred and unpaid which would
otherwise be payable hereunder. In such event, the Professional shall promptly submit to the Client its
invoice for final payment.
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1.4 Review Procedure
This agreement will be reviewed one year from the date of commencement, or at a mutually agreed date,
by Client and Revize Software Systems, LLC.. The review will cover services provided, service levels
and procedures. Changes to this agreement must be approved by both signatories.
1.5 Representatives
Client and Revize Software Systems, LLC. nominate the following representatives responsible for the
monitoring and maintenance of the service agreement:
Client
Revize Sofh,uare Systems, LLC.Joseph Nagrant -
Bus ine s s D eve lopme nt D ir e ctor
248-269-9263 ext.l6
1.6 Service Level Monitoring
The success of service level agreements depends fundamentally on the ability to measure performance
comprehensively and accurately so that credible and reliable information can be provided to customers
and support areas on the service provided.
Service factors must be meaningful, measurable and monitored constantly. Actual levels of service are to
be compared with agreed target levels on a regular basis by both Client and Revize Software Systems,
LLC. This is in reference to the agreed upon 99.99Yo detailed in item 2.5 of this agreement. In the event
of a discrepancy between actual and targeted service levels both Client and Revize Software Systems,
LLC. are expected to identify and resolve the reason(s) for any discrepancies in close co-operation.
Service level monitoring will be performedby Client.If Client suspects that response times for faults do
not adhere to expected response times in table 2.2 they should provide information to Revize in response
to items in4.2
Service level monitoring and reporting is performed on response times for faults, as specified in Section
3.4 of this agreement.
1.7 Complaints
All complaints relating to the operation of the help service, including:
. Expected level of support
. Actual support offered and delivered
. Personnel responsible for providing or administering support
. Any other issue relating to this document or the relationship between Client and Revize Software Systems,
LLC.
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Client Responsi bi I ities
2.1 FunctionalOveryiew
To provide a service for the registration, referral and resolution of all computer related faults and queries
(supported products only) encountered by end users throughout the Client. This includes the following
specific responsibilities:
o Provision of a main point of contact during Client business hours.
Extracting information from end use.rs as per Revize Software Systems, LLC. specifred list of questions
(detailed in section 4)
Timely referral of faults to Revize Sofnvare Systems, LLC. as per method detailed in section 4
Fault resolution monitoring, and production and distribution of Service Level Monitoring reports as
and when required
2.2 Response Times
Table 2.2 shows the priority assigned to faults according to the perceived importance of the reported
situation. The priority assignment is to refer to the initial telephone response to the client as per Section
2.3 of this document. The support level refers to the Client guide for support available as illustrated in
Section 2.3 of this document.
Table 2.2 - Response Priority
Crisis Urgent Critical Normal
Request
For
Seruice
Priority Immediate Urgent High Normal Normal
Time for
Response
< 1 Hour 1 Hour 4-6 Hours 24 Hours Dependent
Upon
Request
Repoft Method Revize Live
Phone
Support
248-269-9263
Revize
Customer
Poftal
Revize
Customer
Potal
Revize
Customer
Potal
Revize
Customer
Potal
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2.3 Glient Guide for Support (Report Method Details) - Fault Matrix
Crisis:
o Crisis issues are issues that make your website completely inoperable. ln this case you should call
our tech support team immediately at 248-269-9263
o Example(s) include: Entire website not accessible from multiple devices/browsers
Urgent:
o Urgent issues are issues that render your system partially inoperable. These requests can be
submitted to our tech support team through phone or within our customer portal
www. support.revize. com
o Example(s) include: Partial portion of website not accessible from multiple devices/browsers,
unapproved information on the website, or time sensitive information not available on live website.
Critical:o Critical lssues are issues that deny you the ability to perform a core function of the system. These
requests should be submitted to the customer portal www.support.revize.com
o Example(s) include: CMS not publishing to live site, perceived slow load time, content updates not
appearing as intended in live site.
Normal:o Normal issues are issues that deny usability of limited functions of the system. These requests
should be submitted to the customer portal www.supoort.revize.com
o Example(s) include: Generalsite irregularities, login issues, photo resizing, or image/graphic
requests.
Request for Service:
o Requests for service are completed with the mindset that we do not "nickel and dime" our clients.
Your annual maintenance agreement includes requests for service that you and staff may not be
able to do yourselves. These types of requests include new icons, graphics, buttons, photo editing,
page types, and custom applications. Revize will add in these services with no charge up to a level
of reasonability beyond what is included in your contract. These requests should be submitted to
the customer portal www.support.revize.com. lf there is no charge, Revize will complete the
changes as requested. lf there is any charge, we will respond to you with alternative free options or
a quote for the additional work.
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2.4 Priority Level Response/Resolution Times
Table 2.2 shows the required initial telephone/portal response times for the individual priority ratings. All
times indicated represent telephone response time during specified working hours of 8 a.m. to 8 p.m.
Eastern Time Monday to Friday, unless otherwise indicated in this document, or otherwise agreed upon
by Client and Revize Software Systems, LLC..
The indicated response time represents the maximum delay between a fault/request being reported to the
Revize Software Systems, LLC. and a Revize Software Systems, LLC. representative contacting the Client
by telephone or through the customer portal. The purpose of this contact is to notify the client of the
receipt of the fault/request from Client and provide the client with details of the proposed action to be
taken in respect of the particular fault/request.
Due to the nature and variety of issues that could be reported by the client, resolution times vary
dependent upon the issue itself. It is not uncommon for a perceived "quick fix" to take multiple working
days, or a perceived long term request to be completed in a matter of hours. When possible, Revize will
provide an estimated time of resolution upon initial report from the client. If, after further investigation,
Revize determines the expected time to significantly change, Revize will contact the client to discuss the
details and new suspected time frame
2.5 Website Application Availability Monitoring
Website application availability monitoring will be performed by Client using monitoring tool of their
choice. If Client suspects that website availability exceeds the agreed upon threshold of 99.99o/o in any
one month, they agree to immediately open a support ticket in the customer portal to notiff Revize
Sofnuore Systems, ZZC. of the issue.
Upon resolution of downtime issue, if Client suspects the 99.99Yo threshold was exceeded, Client agrees
to provide information to Revize Sofnvare Systems, LLC. which includes SCOM report and a written
narrative describing any details of the perceived downtime issue. Upon Revize Sofnaare Systems, LLC.
review and concurring thereof Revize Software Systems, LLC. customer will be eligible for a credit equal
to the monthly portion of annual services fee as set forth in table 2.5 below. This credit would be applied
to the next invoice due. The credit will not be provided if support ticket was not opened or for issues
caused by Client.
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2.5 Website Application Availability Credit Table
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Table 2.5 - Website Application
Availability Gredit Table
Website Application Availability o/o
Credit o/o for Monthly Portion of Annual Services Fee
From lo
99.99%99.50%0o/o
99.49o/o 99.00%10o/o
98.99%95.00%15o/o
94.49o/o 90.00%5oo/o
Less than 90.00%100o/o
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3. Revize Sofharare Sysfemg LLC. Responsibilities
3.1 FunctionalOveruiew
Revize Sofnrtare Systems, LLC. is a provider of computing software maintenance service and support to
the Client.
3.2 Hours of Operation
A Revize Software Systems, LLC. representative will be available to provide support functions between
the hours of 8 a.m. and 8 p.m. Monday to Friday, public holidays excepted, unless alternative
arrangements have been agreed toby Clienf. The Revize Customer portal is monitored 24 hours a day.
Beyond the 8 a.m. to 8 p.m. EST Revize does not guarantee response times. Response times through the
customer portal officially begin at 8 a.m. EST and end at 8 p.m. EST. However, Revize Sofnuare Systems,
LLC does reserve the right to respond to requests outside ofthese hours.
3.3 Response Times
The Revize Sofntare Systems, LLC. will accept the priority assigned to a fault by Client, as per Fault
Matrix in2.3 and Priority Assignment criteria in 4.1.
3.4 ServiceLevelTargets
The Revize Soft'',vare Systems, LLC. will respond within the time specified by the priority allocation.
Client will issue reports as and when required to the Revize Soffware Systems, ZZC. Support staff for the
purpose of gauging Revize Sofl,,rtare Systems, LLC. pefformance.
3.4 WebsiteApplicationAvailability
The Revize Sofnvare Systems, LLC. agrees to a live website availability threshold of 99.99Yo of the time in
a calendar month. It is understood that Revize Soffi,vare Systems, LLC willperform routine maintenance
during non-peak hours as necessary that is not factored in as part of the availability threshold. Non-peak
hours are from 2:00A.M. to 6:00A.M. Eastern Standard Time. Client may request other updates/features
that necessitate downtime as well. Revize Software Systems, LLC will notiff client when expected
downtime is greater than 15 minutes.
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4. Supported Products/ Applications/Systems
4.1 Software Support Services
Software Products Supported :. Revize CMS
. Hosted Website
. Source Files
' All lncluded Revize Web Applications
Contact Details:Live Phone Suppoftr 248-269-9263
Customer Poftal:www.su ooort. revize.com
Email (Unofficial Channel)r Supooft@revize.com
Priority Assignment Criteria:
As assigned by the Client fault matrix in section 2.3 of this document. This response time is to indicate
the initial telephone, email, or support portal response by Revize Sofnvare Systems, LLC., as described in
Section 2.4 of this document, to the client as detailed on the Client Fault Report Form.
Method of Fault Referral:. Customer Portal transmission of Client Fault Report Form by Client stafl to Revize Software Sysfemg LLC.
At support.revize.com
. Telephone contact by Client operator.
t EXHIBIT Brevlze,
The Government Website Expsrts
4.2 lnformation to be provided by Client for Timely Response:
Complete description of issue
Time estimate of when client started experiencing this issue
Whether a change was requested recently in relation to this issue
URL where issue is occurring (if applicable)
Screenshot of this issue (optional)
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Method of Return of Resolved Faults:
Immediately following actual resolution of each individual fauh/request a Revize Sofnuare Systems, LLC.
representative will notify Client by telephone, email, or customer portal of the completion of the
fault/request. If applicable, within 48 hours of resolution Revize Sofnuare Systems, LLC. will provide
Client with details of resolution.
Other (Details):
Revize Sofn'vare Systems, LLC. maintains a real-time project support portal where fault issues can be
reported by the Client. This portal can be found at support.revize.com where a user name and password
will be required. This project support portal will have an updated status of the completion progress of
each issue as determined by Revize.
Although each issue is updated when key objectives are met, Client may request an update at any time.
When Client has issues outstanding in this portal, they will check in at least once per week to answer any
follow up questions from Revize.If there are no outstanding issues this is not required. For a general
update request, Client will make request notating each outstanding fault they would like an update on.
Revize will respond with details of current status and return the report to Client within 72 hours of receipt
of the report.
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5. Revize CMS License
5.1 Enterprise Revize CMS License
As part of this agreement Revize Software Systems, LLC. will provide to the CLIENT a full Enterprise
Revize CMS Software license. This software is a proprietary software built and maintained by Revize
Software Systems LLC. and is intended to allow for the CLIENT to easily update the content of their
website. CLIENT agrees that this license will only be used to maintain the websites included in this
agreement. Sharing of the content management system, by the CLIENT, with other entities not identified
in this agreement is prohibited.
Revize will maintain, update, and host the Revize CMS during the contract period. In the event that the
contract is terminated, for any reason, Revize will provide the latest version of the Revize CMS to the
CLIENT. This system will then have the ability to be hosted and used by the CLIENT as long as they
wish. Revize will provide reasonable support in transferring the CMS system to the CLIENT's decided
upon hosting architecture.
Products Provided to Client lnclude:. Revize CMS License
. Hosted Website
' Source Files
. All lncluded Revize Web Applications