HomeMy Public PortalAbout131-2015 - Fire - Alpine Software - Red Alert Records ManagementALPINE SOFTWARE CORPORATION INC.
120 ASSEMBLY DRIVE
MENDON, NY 14506
(585) 264-9080
LIC-2: ANNUAL SERVICE AGREEMENT
Customer: Richmond Fire Department
101 South 5"' Street
Richmond, IN 47374
Product: RedAlertrm Records Management System
Platform: RedNMX
Users: Single, stand alone
Off -Sites: 17 mobile licenses
Service Fee: Support invoices will be sent annually and will be based on system configuration. To cover increasing
costs of business over time, we reserve the right to increase your support by no more than 7 percent in any
one year. For example, if you have a $10,000 system, support in the initial year will be $1,500. The most it
can increase the following year is $105.00, likewise, a $100,000.00 system at 15% would be $15,000.00, with
an annual increase of $1,050.00.
Terms: This service agreement is subject to the terms and conditions on the following pages
Alpine Softwa'Co"flon Inc.
By
Richard J Slhenkel Jr
Printed Name
its President
Date I ) r, /J: 5
Richmond Board of Public Works
ichmontle f�ptne
By
Vir i Rnhiiucnu
Printed Name
its President
Date
Richard Foore, Member
Anthouy L.-Foster, II, Member
APPROVED:
Sarah L. Hutton, Mayor
Date:
Service 1 of 2 Contract # 131-2015
,. PRODUCT SUBJECT TO LICENSE
The Richmond Fire Department (CUSTOMER) has acquired a nonexclusive nontransferable perpetual license for the use of
the RedAlerff Records Management Software System (SOFTWARE).
MAINTENANCE SERVICES
ALPINE will remedy errors reported to ALPINE by the CUSTOMER or other Customers using the SOFTWARE. ALPINE will
receive determined errors in writing from the CUSTOMER and will provide solutions that address the correction of program
errors and malfunctions of the SOFTWARE. The following two (2) officers of the CUSTOMER can call ALPINE for customer
support:
1.
4
Please notify ALPINE in writing if you need to change the officers.
UPGRADES
ALPINE will distribute any upgrades of the SOFTWARE to the CUSTOMER for the life of this agreement. Upgrades include
product enhancements and modifications. Upgrades do not include new modules developed by ALPINE. Programs fixes to
the SOFTWARE will be available through Internet download to CUSTOMER within two to four weeks after they are discovered.
Upgrades will be distributed upon CUSTOMER request as needed and at least bi-annually.
TERMS
This SERVICE AGREEMENT is self renewing and ALPINE will submit a yearly invoice along with any changes to the
agreement. The CUSTOMER may elect to cancel the SERVICE AGREEMENT at anytime by notifying ALPINE with 30 (thirty)
days notice. ALPINE must adhere to the following terms and conditions:
Critical Issue Support: Alpine will respond to phone calls within 1 hour from when customer notified Alpine of system problem.
Alpine will remotely connect and have the problem resolved within 4 hours of notification. If the remote connection is not
available 24 hours, seven days a week, this is not applicable. If remote connection is not available, then other arrangements
will have to be made.
Serious Issue Support: Alpine will respond to phone calls within 2 hours from when customer notified Alpine of system,
problem. Alpine will remotely connect and resolve issue within 24 hours including the business day Alpine was notified of the
problem. If the remote connection is not available 24 hours, seven days a week, this is not applicable. If remote connection
is not available, then other arrangements will have to be made.
v
Standard Issue Support: Standard support is available Monday through Friday, 8am-5:30pm. Most standard issues can be
resolved at the time of the call unless a Developer needs to get involved to look at it more in depth. Alpine will remotely
connect to resolve the problem. If remote connection is not available, then other arrangements will have to be made.
Note: Alpine has staff scheduled to cover support after hours, weekends and holidays. We are constantly monitoring any
support calls that come in and responding as needed.
TERMINATION
ALPINE may suspend performance and may terminate this service agreement granted if the CUSTOMER fails to make
payment of the service fee when due or if the CUSTOMER breaches its other obligations hereunder. The CUSTOMER may
terminate this service agreement if ALPINE breaches its obligations hereunder. Termination of this service agreement will not
relieve the CUSTOMER from complying with the restrictions contained herein.
Richmond Board of Works and Safety for the
Alpine Software orporati Inc. Richmond Fire Department
By By -1;�
Richard J Schfnkel Jr _ Vicki Robinson Ri :ard Foore MemXer
Printed Name
its President
Printed Name
its President
Date Date
Service 2 of 2
I/ /' 7 �q
7j I
I
Anthony 1C. Foster, II,
Member
APPROV
Sarah L. Hut n, Mayor
DATE: