Loading...
HomeMy Public PortalAboutIT-smarts.com, Inc.IT-Smarts.com, Inc. 10196 Cypress Lakes Preserve Dr. Lake Worth, FL 33449 Information Technolociv Services - Town of Gulf Stream This contract between IT-Smarts.com, Inc. ("Contractor") and the Town of Gulf Stream ("Town") is for services as described in the Town's Request for Proposals Information Technology Services, RFP No. 17-200, dated October 22, 2017 ("RFP"). This contract is issued pursuant to the RFP and is subject to the terms and conditions contained in the RFP, which are deemed incorporated into and part of this contract. The parties have read and agreed to the terms in the RFP, including but not limited to the sections titled Indemnification and Disputes, Governing Law, Venue. Contract Duration The duration of this contract is twelve (12) months, beginning January 1, 2018 and ending December 31, 2018, to be renewed for two (2) additional twelve (12) month periods upon mutual agreement of Contractor and Town. Scope of Work Information Technology Services — Remote and Telephone support Contractor shall perform all required Information Technology Services ("IT services") outlined in the RFP, including but not limited to unlimited remote and telephone support; 24/7 monitoring of the Town's IT infrastructure for health and performance; ability to respond 24/7 to urgent issues; maintenance of the Town's network and individual computers; and maintenance and monitoring of the Town's network security. IT Services shall be billed at the rate of $1,100 per month, not including new installs. New installs will be billed at the rate of $75.00 per hour. Information Technology Services — On -Site Work Additional on-site, non-scheduled technical support and required on-site work performed for the Town Police Department will be billed at the rate of $75.00 per hour. The Town will be billed an additional $15.00 drive service charge per visit. Infoematlon Technologv Sminr— Town of GulfStream *January 1, 2018 1 Contractor Responsibilities All work shall be performed in accordance with applicable Federal, State, and Local laws and regulations. Contractor shall provide the requested IT services as per singed Management Control Agreement as defined in Section 3.2.2 and 5 of the CJIS Security Manual V5.6, and any updates thereto. Contractor further agrees to have all of Contractor's employees fingerprinted and attend security training required by CJIS V5.6 policy, and Contractor will abide by security addendum Appendix H, and any updates thereto. Contractor shall perform all work in accordance with CJIS and FDLE policies and procedures. Contractor shall be responsible for timely responses to Town needs, including providing on- site services to the Town and its Police Department when requested. Contractor shall promptly solve issues depending on severity. Issues are described as low, normal, high, and urgent as follows: - LOW o No hindrance to Town business o Workaround is available o Immediate solution not needed by Town o Requires resolution within 10 days - NORMAL o Interruption to Town business o Workaround likely available o Immediate solution not needed by Town o Requires resolution within 3 days - HIGH o Current or imminent interruption to critical processes affecting individual Town users o No workaround available o Immediate resolution is needed by Town o Requires resolution within 24 hours - URGENT o Interruption to critical Town business affecting several Town users, security, or Police Department o No workaround available o Immediate resolution is needed by Town o Requires resolution within 2 hours Pursuant to the terms of the RFP, contractor is aware that the Town may require 24/7 availability of Contractor's key personnel for urgent issues. Town reserves the right to Information Technology Smims — Town of Gulf Stream -January 1, 2018 2 terminate this contract at any time if Contractor is unable to timely solve or respond to a high or urgent priority issue, or comply with any CJIS or FDLE polices. Insurance Contractor shall maintain the types and limits of insurance coving work for the Town during the duration of the contract, including any renewals, as indicated in the insurance policy attached to this contract. Public Records Required Public Records Contract Language under FS § 119.0701 The contractor shall comply with Chapter 119, Florida Statutes. Specifically, if the Contractor is acting on behalf of the Town, the Contractor Shall: 1. Keep and maintain public records required by the Town to perform the services being performed by the Contractor. 2. Upon request from the Town's custodian of public records or designee, provide the Town with a copy of the requested records or allow the records to be inspected or copied within a reasonable time at a cost that does not exceed the cost provided in Chapter 119, Florida Statutes, or as otherwise provided by law. 3. Ensure that records exempt or confidential and exempt from disclosure requirements are not disclosed except as authorized by law for the duration of the contract term and following completion of the Contract if the Contractor does not transfer the records to the Town. 4. Upon completion of the Contract, transfer at no cost to the Town, all public records in possession of the Contractor or keep and maintain public records required by the Town to perform the service. If the Contractor transfers all public records to the Town upon completion of the Contract, the Contractor shall destroy any duplicate records that are exempt or confidential and exempt from public records disclosure requirements. If the Contractor keeps and maintains public records upon completion of the Contract, the Contractor shall meet all applicable requirements for retaining public records. All records stored electronically must be provided to the Town, upon request from the Town's custodian of public records or designee, in a format that is compatible with the information technology systems of the Town. IF THE CONTRACTOR HAS QUESTIONS REGARDING THE APPLICATION OF CHAPTER 119, FLORIDA STATUTES, TO THE CONTRACTOR'S DUTY TO PROVIDE PUBLIC RECORDS Infomadon Terbnology Sendeei—Town of Guff Stm= •Jamrag 1, 2018 RELATING TO THIS CONTRACT, CONTACT THE CUSTODIAN OF PUBLIC RECORDS: TOWN CLERK 100 SEA ROAD GULF STREAM, FLORIDA 33483 (561)276-5116 rtaylor@gulf-stream.org IN WITNESS WHEREOF, the parties hereto have caused this contract to be effective as of the day, month and year first written above. Town of Gulf Stream By: �L Name: Greg D ham Title: Town Manager Infammfran Terbalog Smias — Town of Gnlf Shram • January 1, 2018 IT-Smarts.com, Inc. By: Al . -L4-, Name: Lawrence Hansen Title: President ACORO® CERTIFICATE OF LIABILITY INSURANCE ll%—� F DATE(MMIDD/YYYY) 1 02/07/2018 THIS CERTIFICATE IS ISSUED AS A MATTER OF INFORMATION ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE HOLDER. THIS CERTIFICATE DOES NOT AFFIRMATIVELY OR NEGATIVELY AMEND, EXTEND OR ALTER THE COVERAGE AFFORDED BY THE POLICIES BELOW. THIS CERTIFICATE OF INSURANCE DOES NOT CONSTITUTE A CONTRACT BETWEEN THE ISSUING INSURER(S), AUTHORIZED REPRESENTATIVE OR PRODUCER, AND THE CERTIFICATE HOLDER. IMPORTANT: If the certificate holder is an ADDITIONAL INSURED, the policy(les) must be endorsed. If SUBROGATION IS WAIVED, subject to the terms and conditions of the policy, certain policies may require an endorsement A statement on this certificate does not confer rights to the certificate holder in lieu of such endorsement(s). PRODUCER CONTACT NAME: Hiscox Inc PHONE 888 202-3007 F� 520 Madison Avenue p�lE contact hiscox.com INSURERS AFFORDING COVERAGE NAICM 32nd Floor INSURERA: Hiscox Insurance Company Inc 10200 New York, NY 10022 INSURED INSURER B: INSURERC: IT -SMART INC D: 10196 CYPRESS LAKES PRESERVEINSURER _ INSURER:: INSURER F: LAKE WORTH FL 33449 COVERAGES CERTIFICATE NUMBER: REVISION NUMBER: THIS IS TO CERTIFY THAT THE POLICIES OF INSURANCE LISTED BELOW HAVE BEEN ISSUED TO THE INSURED NAMED ABOVE FOR THE POLICY PERIOD INDICATED. NOTWITHSTANDING ANY REQUIREMENT, TERM OR CONDITION OF ANY CONTRACT OR OTHER DOCUMENT WITH RESPECT TO WHICH THIS CERTIFICATE MAY BE ISSUED OR MAY PERTAIN, THE INSURANCE AFFORDED BY THE POLICIES DESCRIBED HEREIN IS SUBJECT TO ALL THE TERMS, EXCLUSIONS AND CONDITIONS OF SUCH POLICIES. LIMITS SHOWN MAY HAVE BEEN REDUCED BY PAID CLAIMS. ILTR NSR TYPEOFINSURANCE THE EXPIRATION DATE THEREOF, NOTICE WILL BE DELIVERED IN POUCYNUMBER EFF MMI�� LIMITS COMMERCIALGENERALUABILITY CLAIMS -MADE 7 OCCUR EACHOCCURRENCE 5 PREMAGE TO RENTED ISES Ea aaunanre S MED EXP one arson $ PERSONAL& ADV INJURY 5 GENL AGGREGATE LIMIT APPLIES PER: POLICY ❑ JECT ❑ LOC OTHER: GENERALAGGREGATE $ PRODUCTS-COMP/OP AGO 5 5 AUTOMOBILELIABILITY ANY AUTO ALL EO AUTOSU�O HIREDAUTOS AUTOS EO DeaSciclNde0n1 SINGLE LIMIT $ BODILY INJURY (Par person) 5 BODILY INJURY (Pat acc dent) 5 FIR a0PPEERTYCAMAGE 5 $ UMSRELLALIAB EXCESSLIAB OCCUR CLAIMS -MADE EACH OCCURRENCE 5 AGGREGATE E DEO RETENTIONS S WORKERS COMPENSATION AND EMPLOYERS' LIABILITY YIN ANYPROPRIETOIIPARTNER/EXECUTIVE OFFICER/MEMBEREXCLUDE09 ❑ (Mandatory In NH) If Yea, Mambo under DESCRIPTION OF OPERATIONS balm NIA PERH- A ER E.L EACH ACCIDENT 5 E.L. DISEASE - EA EMPLOYEEI 5 E.L. DISEASE -POLICY LIMIT 15 A Professional Liability UDC -2169030 -EO -18 02/07/2018 02/07/2019 Each Claim: $ 1,000,000 Aggregate: $ 1,000,000 DESCRIPTION OF OPERATIONS/ LOCATIONS I VEHICLES (ACORD 101, Additional Renu rks Schedule, may be attached N more space Is"Ined) CERTIFICATE HOLDER CANCELLATION © 1988-2014 ACORD CORPORATION. All rights reserved. ACORD 25 (2014/01) The ACORD name and logo are registered marks of ACORD SHOULD ANY OF THE ABOVE DESCRIBED POLICIES BE CANCELLED BEFORE THE EXPIRATION DATE THEREOF, NOTICE WILL BE DELIVERED IN ACCORDANCE WITH THE POLICY PROVISIONS. AUTHORIZED REPRESENTATIVE y LL © 1988-2014 ACORD CORPORATION. All rights reserved. ACORD 25 (2014/01) The ACORD name and logo are registered marks of ACORD ACORO® CERTIFICATE OF LIABILITY INSURANCE DATE IMWDDNM) 02/07/2018 THIS CERTIFICATE IS ISSUED AS A MATTER OF INFORMATION ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE HOLDER. THIS CERTIFICATE DOES NOT AFFIRMATIVELY OR NEGATIVELY AMEND, EXTEND OR ALTER THE COVERAGE AFFORDED BY THE POLICIES BELOW. THIS CERTIFICATE OF INSURANCE DOES NOT CONSTITUTE A CONTRACT BETWEEN THE ISSUING INSURER(S), AUTHORIZED REPRESENTATIVE OR PRODUCER, AND THE CERTIFICATE HOLDER. IMPORTANT: N the certificate holder is an ADDITIONAL INSURED, the pollcy(les) must be endorsed. If SUBROGATION IS WAIVED, subject to the terms and conditions of the policy, certain policies may require an endorsement A statement on this certificate does not confer rights to the certificate holder In lieu of such endorsement(s). PRODUCER A NAME: Hiscox Inc. PHONE 888 202-3007 520 Madison Avenue 'MAIL -M@hiscox.com INSURERS AFFORDING COVERAGE NAICIf 32nd Floor INSURER A: Hiscox Insurance Company Inc 10200 NEW York, NY 10022 INSURED INSURER a: INSURER C : IT -SMART INC PRODUCTS -COMPIOP AGG E SIT Gen. Agg. 10196 CYPRESS LAKES PRESERVEINSURERo: INSURER E. AUTOMOMLEUABHJTY INSURER F: LAKE WORTH FL 33449 COVERAGES CERTIFICATE NUMBER: REVISION NUMBER: THIS IS TO CERTIFY THAT THE POLICIES OF INSURANCE LISTED BELOW HAVE BEEN ISSUED TO THE INSURED NAMED ABOVE FOR THE POLICY PERIOD INDICATED. NOTWITHSTANDING ANY REQUIREMENT, TERM OR CONDITION OF ANY CONTRACT OR OTHER DOCUMENT WITH RESPECT TO WHICH THIS CERTIFICATE MAY BE ISSUED OR MAY PERTAIN, THE INSURANCE AFFORDED BY THE POLICIES DESCRIBED HEREIN IS SUBJECT TO ALL THE TERMS, EXCLUSIONS AND CONDITIONS OF SUCH POLICIES. LIMITS SHOWN MAY HAVE BEEN REDUCED BY PAID CLAIMS. IIm NSR ADDLTYPEOFINSURANCE 5 BR ACCORDANCE WITH THE POLICY PROVISIONS. POLICPOLICYNUMBER 11woor EFF MMIDDIPOUCYEXP LIMITS A X COMMERCIALGENERALUABILITY CLAIMS -MAGE X OCCUR UDC -2169030 -CGL -18 02/07/2018 02107/2019 EACH OCCURRENCE S 1,000,000 DAMAGE TO RENTEO PREMISES Eeoccurreme S 100,000 MED EXP we elscm S 5,000 PERSONAL E ADV INJURY E 1,000,000 GEN'L AGGREGATE UNIT APPLIES PER: X POLICY [D jEC ❑ LOC OTHER: GENERALAGGREGATE E 2.000,000 PRODUCTS -COMPIOP AGG E SIT Gen. Agg. $ AUTOMOMLEUABHJTY ANY AUTO ALL OWNED SCHEDULED AUTOS AUTOS NON -OWNED HIREDAUTOS AUTOS COMBINEDSINGLE LIMIT S e acdom BODILY INJURY (Per person) S BODILY INJURY (Pb accident)S PROPERTY DAMAGE S (Per idmil E UMBRELLALIASOCCUR CLAIMS -/JADE EACH OCCURRENCE $ AGGREGATE S 7SLWB RETENTIONS I S WORKERS COMPENSATION AND EMPLOYERS' LIABILITY YIN ANYPROPRIETORJPARTNERIEXECUTIVE OFFICERIMEMBER EXCLUDED? El (MandatorylnNH) It yes, describe ureter DESCRIPTION OF OPERATIONS belay NIA I PER 0714 — E.L. EACH ACCIDENT E — E.L. DISEASE - EA EMPLOYE S E.L. DISEASE - POLICY UNIT 1 $ DESCRIPTION OF OPERATIONS I LOCATIONS I VEHICLES (ACORD 101, AddNlorlal Remarks Sahadule, may be attached If more space Is required) CERTIFICATE HOLDER CANCELLATION ©1988-2014 ACORD CORPORATION. All rights reserved. ACORD 25 (2014101) The ACORD name and logo are registered marks of ACORD SHOULD ANY OF THE ABOVE DESCRIBED POLICIES BE CANCELLED BEFORE THE EXPIRATION DATE THEREOF, NOTICE WILL BE DELIVERED IN ACCORDANCE WITH THE POLICY PROVISIONS. AUTHORED REPRESENTATIVE ('/ / B� / ©1988-2014 ACORD CORPORATION. All rights reserved. ACORD 25 (2014101) The ACORD name and logo are registered marks of ACORD