HomeMy Public PortalAboutLetter 2010 Unauthorized Drain CapacityCAB L EONE®
Watch us make you smile.
May 5, 2010
To whom it may concern,
2101 East Karcher Rd.
Nampa, Idaho 83687
PH: 208.455.5579
Fax: 208.455.5556
We are currently working in your area to help eliminate unauthorized drain on capacity through the
monitoring of authorized and unauthorized equipment. The attached sheets will help explain in more
detail the process Cable One has in place to do this.
If you have any questions or concerns, please feel free to contact me at the address or number listed
below.
Sincerely,
Carla Bernardi for Sal Grenillo
General Manger
Cable One West Valley
2101 E Karcher Rd
Nampa, ID 83687
208-455-5575
System Blind Audit Process
The purpose of system blind audits is to ensure optimal system performance by eliminating
unauthorized drain on capacity through the monitoring of authorized and unauthorized
equipment.
Additional benefits of our audit will be:
• Data base clean up
• Reduced leakage
• Removal of unauthorized equipment
• Quality assurance on services rendered to each customer
• Ensuring that only authorized paying customers are connected to our plant
The process:
• Each designated technician will, during the performance of his daily duties, audit 5
random connections to ensure that the connection is authorized and has all authorized
services.
• When the connection is blatantly an illegal connection (ie: a connection that does not
contain the proper connections or our equipment is damaged), the technician will knock
on the door where the connection is attached.
• The technician will say to the person who opens the door (unless it's a child) that they
have discovered during an audit that this dwelling is attached to our system but that we
have no record of the attachment.
• We ask if the person has any record of doing business with Cable ONE.
• If yes, then we call and verify the services on the customer's document and after
verifying all service information, we thank the customer, and apologize for any
inconvenience we may have caused.
• if the answer is no, that the person has no record of doing business with the Company,
we ask if they would like to become a Customer.
• if yes, we sign them up to whatever level of service they wish.
• If no, we then proceed to photograph the illegal connection and record the date and
time of the contact. We then disconnect the drop.
• If no one answers the door, we disconnect the drop after photographing it and recording
the date and time. We then tag the door with a number to call if they wish to become a
customer and receive amnesty for the hook up. The tag also describes the law and it's
penalties.
This completes the first round of our audit. This is followed up by a second auditing pass of all
the disconnected addresses from the first pass. If any of these addresses are again attached to
our system without authorization, we photograph and document them again.
• The technician will say to the person who opens the door (unless it's a child) that they
have discovered during a re -audit that this dwelling is again attached to our system but
that we have no record of the attachment.
• We ask again, if the person has any record of doing business with Cable ONE.
• If yes, then we call and verify the services on the customer's document and after
verifying all service information, we thank the customer, and apologize for any
inconvenience we may have caused.
• If the answer is no, that the person has no record of doing business with the Company,
we ask if they would like to become a Customer.
• If yes, we sign them up to whatever level of service they wish.
• If no, we then tell the person that we will be reporting the incident to local police for
enforcement.
• if no one answers the door, we report the reattachment to local law enforcement.
This completes the second round of our audit. This is followed up by our final auditing pass of
all the disconnected addresses from the first pass. If any of these addresses are again attached
to our system without authorization, we photograph and document them again and again
report to law enforcement.