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Home My Public Portal About96-17 ( rbinan Councilman Presents the following Ordinance Seconded by Councilman ESTABLISHING THE POSITION OF PUBLIC SAFETY TELECOMMUNICATOR T~INEE IN THE BOROUGH OF CARTE~T BE IT ORDAINED by the Mayor and Council of the Borough of Carteret that there is hereby created the position of Public Safety Telecommunicator Trainee in the Borough of Carteret. The Public Safety Telecommunicator Trainee shall work under the supervision of the Police Chief and shall perform the work set forth herein. DEFINITION: Under direction and supervision learns to receive and respond to telephone or other electronic requests for emergency assistance, including law enforcement, fire, medical or other emergency services and/or dispatches appropriate units to response sites, does related work as required, under supervision. NOTE: The above definition and following examples of work are for illustrative purposes only. Any one position may not include all of the tasks listed, nor do the examples cover all of the duties which may be performed. EXAMPLES OF WORK: A Trainee and productive worker learns to: Receive telephone or other electronic requests for emergency assistance. Determine the nature of the call; may transfer caller to appropriate PSDP upon determining nature of the call. Obtain, verify and record the location of the emergency, the name of the caller, the nature, severity and current status of the emergency; obtain any other appropriate information needed to secure a full assessment of the circumstances. Operate automatic number identification (ANI), automatic location information (ALI), telecommunications devices for the deaf (TTY/TDD) or other electronic devices to obtain and verify required data; may be required to access foreign language interpreter service for non-English speaking callers. Maintain a reassuring and calming manner with callers in order to obtain required information. Encourages emergency callers to stay on the line. In response to medical emergencies, provides first aid or CPR instructions to stabilize the medical condition of persons until the arrival of professional medical assistance. In non-medical emergencies, provides precautionary instructions and advice to help assure the personal safety of persons and/or to minimize the loss of property, pending the arrival of fire, police and other assistance. Refer non-emergency situations to other appropriate public or private agencies. May dispatch non-emergency personnel or equipment. Relay information or instructions to field units via radio or mobile data terminal. N~3. .96-17 __ PAGE 2 Utilize video display terminal or comguter oriented or radio equipment to receive, monitor, record, summarize and/or transmit data relating to the emergency. Determine the appropriate type of agency (les) to respond to the specific emergency or call for assistance. Utilize radio, telephone, computerized or other electronic equipment to dispatch specific law enforcement, fire or medical assistance units to the scene of an emergency, based on preestablished response plans; seeks guidance from supervisory personnel when circumstances warrant significant deviation from preestablished response plans. May assist in locating or contacting individuals needed to staff the response. As instructed, coordinates the dispatching of units involving two or more government jurisdictions. Maintain and facilitate communication with responding units by receiving and relaying information, including confidential information, to authorized personnel. Detect and take alternative/corrective action when communication system or program errors occur and reports malfunctions in accordance with established procedures. Maintain a constant update on the status of emergency units in the field and of on-call personnel. May make entries, inquiries, cancellations and modifications of records in various systems and databases such as the National Crime Information Center (NCIC) and State Crime Information Center (SCLC), Stolen Vehicle File, Stolen License Plate File, Stolen Missing Gun File, Stolen Article File, Wanted Person File, Stolen or Embezzled or Counterfeited or Missing Securities File, Stolen Boat File, Hazardous Material Databases and Hospital Status Files. Answer questions about application or regulations or policies. Receive and answer telephone, radio, and video display inquires of the NCIC and the SCIC for law enforcement agencies of the state. Maintain and update NCIC, SCIC and other records and files. Maintain the official station record and/or maintain a daily log of all incoming and outgoing communications. Activates emergency alert systems, such as bells, sirens, beepers and tone activated devices. May inspect fire alarm and circuit indicator panels to ascertain whether they are functioning properly. As required, prepare reports and statistical data. Inspect and make minor adjustments or very minor repairs to communications and related equipment. NO. 96-17 PAGE 3 REQUIREMENTS: No Experience Necessary. Trainee period one (1) year. NOTE: Appointees to positions at Public Safety Answering Points and at some Public Safety Dispatch Points must achieve Training and Certification by the Office of Emergency Telecommunications Services (OETS), in the Department of Law and Public Safety as required by NJAC 13:81-2. LICENSE: Appointees will be required to possess a driver's license valid in New Jersey only if the operation ora vehicle, rather than employee mobility, is necessary to perform the essential duties of the position. KNOWLEDGE AND ABILITIES: After one (1) year the Trainee shall have the knowledge and ability of the following: Knowledge of methods for operating communications systems. Knowledge of procedures used for emergency medical treatment. Knowledge of information required for documenting emergency situations and calls. Knowledge of emergency, medical, fire, police and other emergency terminology. Knowledge of the functions of the operating units or departments within the agency or jurisdiction. Knowledge or procedures for dispatching emergency and non-emergency equipment and personnel. Knowledge of organizational lines of communication. Knowledge of the types, disadvantages, and advantages of available communication systems. Knowledge of security procedures involved in the dissemination of information. Knowledge of emergency management procedures. Knowledge of established safety procedures and guidelines. Knowledge of the geography and street locations of the community served. Knowledge of procedures for investigating and resolving complaints. Ability to operate automatic location identification (ALI), automatic number identification (ANI) and other communications equipment in a complex communications program. Ability to learn the purpose and operation of various law enforcement and other information systems and the Statewide 9-1-1 Enhanced Emergency Telephone System. Ability to answer voice and TT¥/TDD (telecommunications devices for the deaf) telephone calls received from the public. NO. 9 6-17 PAGE /4 Ability to operate a Computer Aided Dispatch (CAD) system. Ability to provide clear instructions and guidance to callers in emergency situations. Ability to establish goals and set priorities. Ability to relay instructions or questions accurately and clearly. Ability to comprehend, interpret, and evaluate relevant information from various types of source materials Ability to obtain and analyze facts to reach logical conclusions. Ability to read and discern visual images on a variety of media. Ability to apply existing call codes to emergency situations. Ability to organize assigned communications work and develop appropriate work methods in accordance with established procedures. Ability to obtain information from physically or emotionally distressed individuals. Ability to interact with people who are in differing situations. Ability to work independently and as part of a team. Ability to take accurate and complete messages. Ability to understand remember and carry out oral and written instructions. Ability to decode call locations using appropriate equipment. Ability to recognize incorrectly transmitted messages, codes or error input. Ability to read road maps. Ability to collect information from both English speaking and non-English speaking individuals. Ability to prepare reports and statistical data and to keep accurate records. Ability to count and to add and subtract whole numbers. Ability to speak clearly, concisely and in a professional manner. Ability to comprehend and apply basic law and regulations, including the laws, rules, regulations, standards, policies and procedures of the Federal Communications Commission and of the New Jersey State Office of Emergency Telecommunications Services. Ability to insure that calls are sent accurately and promptly. Ability to maintain the confidentiality of information received. Ability to make entries to the NCIC and SCIC and maintain those records in current condition. Ability to learn to utilize various types of electronic and/or manual recording information systems used by the agency, office or related units. NO.. 96-17 PAGE_ 5. Ability to read, write speak understand or communicate in English sufficiently to perform the duties of this position. American Sign Language or Braille may also be considered as acceptable forms of communication. Persons with mental or physical disabilities are eligible as long as they can perform the essential functions of the job a~er reasonable accommodation is made to their known limitations. If the accommodation cannot be made because it would cause the employer undue hardship, such persons may not be eligible. DO NOT USE SPACE BELOW TillS LINE RECORD OF COUNCIL VOTE COUNCIl,MAN ~ _.NO NV A.B. _ COUNCILMAN ..... FAILACE O' BRIEN FAZEKAS VESEY X - Indicate Vole AB - Absent NV - Not Voling XOR - hldicalcs Vo~c to Overrule Veto Adoptedon first leading of lhe Council of lhc Borough of Carletet, N.J.,on JUNE 6, 1996 JUNE 20, 1996 Adopted on second reading afler hearing on MUNICIPA~ CLERK