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Home My Public Portal AboutWindstream VoIP and Data 6-11-14 P �d L a � ��&�• �p'3 tm�a : Nnti7!' j cif S` u a C � � . . . Customer Name: CITY OF TYBEE ISLAND install Street Address: 403 F UTLER AV City, State, Zip: TYB9, GA 31328 Main Telephone Number ® FAN: 4219376 Contact Nr--: Todd Smith Proposal lD: 2422217 Account Representative: Laura Strieber Proposal Type: A m add Renegotiation Term: 3 Year(s) Tota � _ ��'�; [s3�r° 9c�c Servoces Quality of Service 5 — Transport Custom 1 -- Bandwidth 50Mb — Virtual Private Network Band.. idth 50Mb — Analog Line — B Channel 23 — D Channel 1 — Total Bundled Sarvloss $1299.87 Total Qty Total Price Voice Local Feataa'es Call Forward Universal 3 $0.00 Caller lD s $0.00 DID 20 $0.00 FX DID Numbers 9S $19.20 Directory Listing e Unpublished 2 X1.00 To restriction 6 $0.00 Voice Long Distt .r ce Feattazes Audio and `web Bucket 100 $0.00 Directory Assistance e Free Calls 10 $0.00 Long Distance (:clocks 3,000 $",.00 Bandwidhr- Data Peatu--1 lP Addresses 16 $16.00 Data Equipment Maintenance Charge I $10.95 WiN Network Portal I $0.00 tune Package Feature Package 1 $40.00 Total Fea,craes $13,6113 Page 1 of 2 Authorized Customer Initial: ►s Total Solution te " ,�ail Price Total Monthly Recurring Charges $1,454.02 Total Non-Recurring Charges $0.00 In the event the customer makes changes to their services during the initial term of agreement, customer is responsible for maintaining a Minimum Monthly Commitment of 85%of their Total Monthly Recurring Charges. Minimum Monthly Commitment $1,235.92 Sent iCtAnforination !4- This Service Order is subject to and controlled by the Windstream Service Terms and Conditions,which are incorporated herein by reference and attached hereto. Your signature constitutes your acceptance of the Proposal and your agreement to the Windstream Service Terms and Conditions. Authorized Windstream Representative Name: �vi-C °n Authorized Windstream Representative Signature: L. - Date: jjile ‘,2014 Authorized Authorized Customer Name: PTt)D') Authorized Customer Signature: Date: L(b( ( (1 0 U Page 2 of 2 windstream, 4 :.,, rtaf i.,SVIf ii M tIM.`§i, ADDENDUM TO CUSTOMER SERVICE AGREEMENT This Addendum is entered between Windstream NuVox, Inc. and its affiliates ("Windstream") and (t y alb TySEE ISt1-iNi 0 ("Customer"), Proposal ID(s) --24-222 2-t 7—" and amends Customer Service Agreement ("CSA") entered between Windstream and Customer ("Parties"). Windstream and Customer hereby agree that in the event that costs from AT&T for MetroE fiber buildout or third-party contractor costs exceeds an acceptable level (per Customer's judgement), Customer shall be allowed to cancel the order for Services associated with the above Proposal ID without penalty, if notification of cancellation occurs within five(5)business days of notification of costs. The CSA noted above and this Addendum constitutes the Parties' entire agreement. To the extent there is a conflict between this Addendum and the CSA,this Addendum controls. This Addendum may be executed in several counterparts, and all counterparts so executed shall constitute one binding agreement on the Parties hereto and each executed counterpart shall be deemed an original. Facsimile signatures shall be accepted as valid and binding for all purposes. Windstream and Customer each aver that the signatories to this Addendum below have authority to sign this Addendum. Hand-written modifications to this Addendum are not binding on either Windstream or Customer. 0,i114 of f6 ). --Ai ) Windstream NuVox, Inc. and its affiliates 0 , By: Name: v�i)l� S✓w Lam/ Name: `--j 2A 712 I`� / c' • �v'C `/ 2C)i Title: Title: Are 0 u r Ail c v u.rt./ I 1- A 1St- V windstream. ''' ir:-.2, Iirliiroi,C': l'..`' ,• Customer Name: CITY OF TYBEE(CAMPGROUND) install Street Address: 5 FORT AV UNIT OFC City, State, Zip: TYBI, GA 31328 Main Telephone Number: — EAN: 4237599 Contact Name: Todd Smith Proposal ID: 2423010 Account Representative: Laura Strieber Proposal Type: A-Add Renegotiation Term: 3 Year(s) e Bandied SeMces Quality of Seivice 10 -- Transport Custom I — Band..,idth 10Mb — Virtual Private Network Bandwidth 10Mb — Analog Line 8 — Total Bundled SsMces $0`U0.(00 _ ... Total Qty Total PrI voice Local Features Ca II Forward Universal 0 $0.00 Caller ID 0 $0.00 Directon, Listing I $0.00 Hunting 2 $0.00 Toll Restriction 8 $0.00 Voice Long Distance Features Audio and ;:eb t ucket 100 $0.00 Directory it,ssistance- Free Calls 10 $0.00 Long Distance Blocks 1,000 $0.00 800 Numbers-New, existing and ported 1 $0.00 6zandwidth Data Feata----', IP Addresses 4 $5.00 Data Equipment Maintenance Charge 1 $10.95 WIN Network Portal 1 $0.00 Pure Package Feature Package 1 $40.00 Total Feat '3 $66.55 f".■ Page 1 of 2 Authorized Customer Initial: Total Solution Total Price Total Monthly Recurring Charges $875.03 Total Non-Recurring Charges $0.00 In the event the customer makes changes to their services during the initial term of agreement, customer is responsible for maintaining a Minimum Monthly Commitment of 85%of their Total Monthly Recurring Charges. Minimum Monthly Commitment $743.78 Service Information This Service Order is subject to and controlled by the Windstream Service Terms and Conditions,which are incorporated herein by reference and attached hereto. Your signature constitutes your acceptance of the Proposal and your agreement to the Windstream Service Terms and Conditions. Authorized Windstream Representative p sentative Name: �-a � !--thE''V"' Authorized Windstream Representative Signature: �• - Date: C � ila. 9 14 Authorized Customer Name: �5 .) 5':"'t` t 1 I �f Authorized Customer Signature: Date: t(1( 1 t -1 U LJ Page 2 of 2 windstream, ADDENDUM TO CUSTOMER SERVICE AGREEMENT This Addendum is entered between Windstream NuVox, Inc. and its affiliates ("Windstream") and CI r'4 -ry --CA-mP6 izi)v;‘i 0("Customer"), Proposal ID(s) — q 30 JO and amends Customer Service Agreement ("GSA") entered between Windstream and Customer ("Parties"). Windstream and Customer hereby agree that in the event that costs from AT&T for MetroE fiber buildout or third-party contractor costs exceeds an acceptable level (per Customer's judgement), Customer shall be allowed to cancel the order for Services associated with the above Proposal ID without penalty, if notification of cancellation occurs within five(5)business days of notification of costs. The CSA noted above and this Addendum constitutes the Parties' entire agreement. To the extent there is a conflict between this Addendum and the CSA, this Addendum controls. This Addendum may be executed in several counterparts, and all counterparts so executed shall constitute one binding agreement on the Parties hereto and each executed counterpart shall be deemed an original. Facsimile signatures shall be accepted as valid and binding for all purposes. Windstream and Customer each aver that the signatories to this Addendum below have authority to sign this Addendum. Hand-written modifications to this Addendum are not binding on either Windstream or Customer. (IA -r-)1 eyr `-i-yre omtAp goo J D Windstream NuVox, Inc. and its affiliates B 5ce By: Y �/te a QJ/I;/ Name:"Ot ✓� Name: ` !Q u f u �"-I,-i-e be Title: r '1 Title: A-4 a'a : Because Business is on the Line WI ndstreame Windstream VolP 911 Disclosure Windstream is subject to an FCC requirement to provide notification of any E911 limitations that may be associated with the service provided to your company.There are critical differences between traditional telephone service and Windstream VolP service: • 911 emergency services wilt not be available in the event of a power failure. • 911 emergency services will not be available in the event of an intemet failure. • There are severe limitations(details below)to 911 emergency services if you move your phone from its registered location. Loss of 911 services due to power failure or Internet connection failure: Historically,telephone service has been powered by electrical power within the telephone network.If you subscribe to Windstream VolP service, power is supplied directly from the premise in which you are operating the telephone. • In the event of a commercial power outage,and if your building does not have a back-up power system,your telephone service,including 911,will not function until power is restored. • Loss of power to your broadband gateway(through which your service is provided)will cause a loss of telephone and 911 services. • Any Internet connection failure will cause a loss of telephone and 911 services Windstream recommends that you always have an alternative means of accessing 911 during a power failure or Internet connection failure. To ensure that 911 calls are properly routed: • Do not move the equipment installed at your premise to another location.In the event of a commercial power outage,and if your building does not have a back-up power system,your telephone service,including 911,will not function until power is restored. • If you have users that will be using devices such as Software telephones that are installed on mobile personal computers,Laptops, Smart Phones,Netbooks and any other mobile VolP supported device that is intended to be mobile with Windstream service, you must update your service address prior to using the service from a different location by contacting Windstream Customer Service at 1-855-586-3307 in order for your current location to be transmitted automatically and accurately to emergency services. • Always state the telephone number and address that you are calling from to the 911 operator.The 911 operator receiving the emergency call may not be able to automatically identify your phone number and physical location and be able to call you back if the call is disconnected,therefore you must specify the exact location of the emergency and the telephone number from which you are calling. • Contact the Windstream Business Center at 800-600-5050 when you plan to move your service address.Since your Windstream Vo1P service will not provide 911 services from another location,you must notify Windstream before you move the registered location of your service. To help remind you about the availability of 911 emergency service,we will provide stickers to be placed on or near your telephones and devices. Customer Affirmation of Notification I have read the above notice and understand that there are critical differences between 911 service with Windstream VolP and traditional telephone service. 2 (�t1 1^� Printed Name: d S(tni1)-I-P., Account Number: 146` ) "ttlO s1 Signature: w `/1 Date: (0-11- ().611-+ O\ PRIVATE/PROPRIETARY Contains Private and/or Proprietary Information.May not be used or disclosed outside NuVox except pursuant to a written agreement.