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HomeMy Public PortalAbout102-2016 - ITSAVVY - infrastructure maiantenances PROFESSIONAL SERVICES AGREEMENT THIS AGREEMENT made and entered into this A-11 day of &h6v2016 and referred to as Contract No. 102-2016, by and between the City oe Richmond, Indiana, a municipal corporation acting by and through its Board of Public Works and Safety (hereinafter referred to as the "City") and ITsavvy, 313 S. Rohlwing Road, Addison, IL 60101 (hereinafter referred to as the "Contractor"). SECTION I. STATEMENT AND SUBJECT OF WORK City hereby retains Contractor to provide professional services to furnish and install equipment in connection with the City's virtual server environment for the refresh of the data center and infrastructure (hereinafter the "Project). Contractor shall perform all equipment and services described on Contractor's proposal which is incorporated herein by reference. Portions of said Proposal dated August 12, 2016, are attached hereto and marked as "Exhibit A" which exhibit consists of twenty-six (26) pages, is attached hereto, incorporated herein by reference, and made a part hereof. Contractor agrees to abide by the same. Should any provisions, terms, or conditions contained in any of the documents attached hereto as Exhibits, or in any of the documents incorporated by reference herein, conflict with any of the provisions, terms, or conditions of this Agreement, this Agreement shall be controlling. Contractor shall perform all work herein in a timely manner, conforming to all applicable professional standards. The Contractor shall furnish all labor, material, equipment, and services necessary for the proper completion of all work specified. Contractor shall not modify or alter any standard warranty from the manufacturer of the above described upgrades. Nothing contained herein shall prevent Contractor from providing any additional or supplemental warranty in addition to that provided by the Manufacturer. Further, Contractor shall provide City with copies of its warranty upon receiving a written or verbal request to receive such warranty. No performance of services shall commence until the following has been met: 1. The City is in receipt of any required certificates of insurance; 2. The City is in receipt of any required affidavit signed by Contractor in accordance with Indiana Code 22-5-1.7-11(a)(2); and 3. A purchase order has been issued by the Purchasing Department. SECTION II. STATUS OF CONTRACTOR Contractor shall be deemed to be an independent contractor and is not an employee or agent of the City of Richmond. The Contractor shall provide, at its own expense, competent supervision of the work. Contract No. 102-2016 Page 1 of 6 SECTION III. COMPENSATION City shall pay Contractor a sum estimated not to exceed One Hundred Sixty-seven Thousand One Hundred Forty-two Dollars and Three Cents ($167,142.03) for the complete and satisfactory performance of this Agreement. SECTION IV. TERM OF AGREEMENT This Agreement shall be effective when signed by all parties and shall continue in effect until completion of the Project. Notwithstanding the term of this Agreement, City may terminate this Agreement in whole or in part, for cause, at any time by giving at least five (5) working days written notice specifying the effective date and the reasons for termination which shall include but not be limited to the following: a. failure, for any reason of the Contractor to fulfill in a timely manner its obligations under this Agreement; b. submission of a report, other work product, or advice, whether oral or written, by the Contractor to the City that is incorrect, incomplete, or does not meet reasonable professional standards in any material respect; c. ineffective or improper use of funds provided under this Agreement; d. suspension or termination of the grant funding to the City under which this Agreement is made; or e. unavailability of sufficient funds to make payment on this Agreement. In the event of such termination, the City shall be required to make payment for all work performed prior to the date this Agreement is terminated, but shall be relieved of any other responsibility herein. This Agreement may also be terminated, in whole or in part, by mutual Agreement of the parties by setting forth the reasons for such termination, the effective date, and in the case of partial termination, the portion to be terminated. SECTION V. INDEMNIFICATION AND INSURANCE Contractor agrees to obtain insurance and to indemnify the City for any damage or injury to person or property or any other claims which may arise from the Contractor's conduct or performance of this Agreement, either intentionally or negligently; provided, however, that nothing contained in this Agreement shall be construed as rendering the Contractor liable for acts of the City, its officers, agents, or employees. Contractor shall as a prerequisite to this Page 2 of 6 Agreement, purchase and thereafter maintain such insurance as will protect it from the claims set forth below which may arise out of or result from the Contractor's operations under this Agreement, whether such operations by the Contractor or by any sub -contractors or by anyone directly or indirectly employed by any of them, or by anyone for whose acts the Contractor may be held responsible. Coverage Limits A. Worker's Compensation & Statutory Disability Requirements B. Employer's Liability $100,000 C. Comprehensive General Liability Section 1. Bodily Injury $1,000,000 each occurrence $2,000,000 aggregate Section 2. Property Damage $1,000,000 each occurrence D. Comprehensive Auto Liability Section 1. Bodily Injury $1,000,000 each person $1,000,000 each occurrence Section 2. Property Damage $1,000,000 each occurrence E. Comprehensive Umbrella Liability $1,000,000 each occurrence $2,000,000 each aggregate F. Malpractice/Errors & Omissions Insurance $1,000,000 each occurrence $2,000,000 each aggregate SECTION VI. COMPLIANCE WITH WORKER'S COMPENSATION LAW Contractor shall comply with all provisions of the Indiana Worker's Compensation law, and shall, before commencing work under this Agreement, provide the City a certificate of insurance, or a certificate from the industrial board showing that the Contractor has complied with Indiana Code Sections 22-3-2-5, 22-3-5-1 and 22-3-5-2. If Contractor is an out of state employer and therefore subject to another state's worker's compensation law, Contractor may choose to comply with all provisions of its home state's worker's compensation law and provide the City proof of such compliance in lieu of complying with the provisions of the Indiana Worker's Compensation Law. Page 3 of 6 SECTION VIL COMPLIANCE WITH INDIANA E-VERIFY PROGRAM REQUIREMENTS Pursuant to Indiana Code 22-5-1.7, Contractor is required to enroll in and verify the work eligibility status of all newly hired employees of the contractor through the Indiana E-Verify program. Contractor is not required to verify the work eligibility status of all newly hired employees of the contractor through the Indiana E-Verify program if the Indiana E-Verify program no longer exists. Prior to the performance of this Agreement, Contractor shall provide to the City its signed Affidavit affirming that Contractor does not knowingly employ an unauthorized alien in accordance with IC 22-5-1.7-11 (a) (2). In the event Contractor violates IC 22-5-1.7 the Contractor shall be required to remedy the violation not later than thirty (30) days after the City notifies the Contractor of the violation. If Contractor fails to remedy the violation within the thirty (30) day period provided above, the City shall consider the Contractor to be in breach of this Agreement and this Agreement will be terminated. If the City determines that terminating this Agreement would be detrimental to the public interest or public property, the City may allow this Agreement to remain in effect until the City procures a new contractor. If this Agreement is terminated under this section, then pursuant to IC 22-5-1.7-13 (c) the Contractor will remain liable to the City for actual damages. SECTION VIII. IRAN INVESTMENT ACTIVITIES Pursuant to Indiana Code (IC) 5-22-16.5, Contractor certifies that Contractor is not engaged in investment activities in Iran. In the event City determines during the course of this Agreement that this certification is no longer valid, City shall notify Contractor in writing of said determination and shall give contractor ninety (90) days within which to respond to the written notice. In the event Contractor fails to demonstrate to the City that the Contractor has ceased investment activities in Iran within ninety (90) days after the written notice is given to the Contractor, the City may proceed with any remedies it may have pursuant to IC 5-22-16.5. In the event the City determines during the course of this Agreement that this certification is no longer valid and said determination is not refuted by Contractor in the manner set forth in IC 5- 22-16.5, the City reserves the right to consider the Contractor to be in breach of this Agreement and terminate the agreement upon the expiration of the ninety (90) day period set forth above. SECTION IX. PROHIBITION AGAINST DISCRIMINATION A. Pursuant to Indiana Code 22-9-1-10, Contractor, any sub -contractor, or any person acting on behalf of Contractor or any sub -contractor shall not discriminate against any employee or applicant for employment to be employed in the performance of this Agreement, with respect to hire, tenure, terms, conditions or privileges of employment or any matter directly or indirectly related to employment, because of race, religion, color, sex, disability, national origin, or ancestry. B. Pursuant to Indiana Code 5-16-6-1, the Contractor agrees: 1. That in the hiring of employees for the performance of work under this Agreement of any subcontract hereunder, Contractor, any subcontractor, or any Page 4 of 6 person acting on behalf of Contractor or any sub -contractor, shall not discriminate by reason of race, religion, color, sex, national origin or ancestry against any citizen of the State of Indiana who is qualified and available to perform the work to which the employment relates; 2. That Contractor, any sub -contractor, or any person action on behalf of Contractor or any sub -contractor shall in no manner discriminate against or intimidate any employee hired for the performance of work under this Agreement on account of race, religion, color, sex, national origin or ancestry; 3. That there may be deducted from the amount payable to Contractor by the City under this Agreement, a penalty of five dollars ($5.00) for each person for each calendar day during which such person was discriminated against or intimidated in violation of the provisions of the Agreement; and 4. That this Agreement may be canceled or terminated by the City and all money due or to become due hereunder may be forfeited, for a second or any subsequent violation of the terms or conditions of this section of the Agreement. C. Violation of the terms or conditions of this Agreement relating to discrimination or intimidation shall be considered a material breach of this Agreement. SECTION X. RELEASE OF LIABILITY Contractor hereby agrees to release and hold harmless the City and all officers, employees, or agents of the same from all liability for negligence which may arise in the course of Contractor's performance of its obligations pursuant to this Agreement. SECTION XI. MISCELLANEOUS This Agreement is personal to the parties hereto and neither party may assign or delegate any of its rights or obligations hereunder without the prior written consent of the other party. Any such delegation or assignment, without the prior written consent of the other party, shall be null and void. This Agreement shall be controlled by and interpreted according to Indiana law and shall be binding upon the parties, their successors and assigns. This document constitutes the entire Agreement between the parties, although it may be altered or amended in whole or in part at any time by filing with the Agreement a written instrument setting forth such changes signed by both parties. By executing this Agreement the parties agree that this document supersedes any previous discussion, negotiation, or conversation relating to the subject matter contained herein. This Agreement may be simultaneously executed in several counterparts, each of which shall be an original and all of which shall constitute but one and the same instrument. The parties hereto submit to jurisdiction of the courts of Wayne County, Indiana, and any suit arising out of this Contract must be filed in said courts. The parties specifically agree that no arbitration or mediation shall be required prior to the commencement of legal proceedings in said Page 5 of 6 Courts. By executing this Agreement, Contractor is estopped from bringing suit or any other action in any alternative forum, venue, or in front of any other tribunal, court, or administrative body other than the Circuit or Superior Courts of Wayne County, Indiana, regardless of any right Contractor may have to bring such suit in front of other tribunals or in other venues. Any person executing this Contract in a representative capacity hereby warrants that he/she has been duly authorized by his or her principal to execute this Contract. In the event of any breach of this Agreement by Contractor, and in addition to any other damages or remedies, Contractor shall be liable for all costs incurred by City in its efforts to enforce this Agreement, including but not limited to, City's reasonable attorney's fees. In the event that an ambiguity, question of intent, or a need for interpretation of this Agreement arises, this Agreement shall be construed as if drafted jointly by the parties, and no presumption or burden of proof shall arise favoring or disfavoring any party by virtue of the authorship of any of the provisions of this Agreement. IN WITNESS WHEREOF, the parties have executed this Agreement at Richmond, Indiana, as of the day and year first written above, although signatures may be affixed on different dates. "CITY" THE CITY OF RICHMOND, INDIANA by and through its Board of Public Works and Safety Vicki Robinson, President M. Un "CONTRACTOR" ITSAVVY 313 S. Rohlwing Road Addison, IL 60101 i" By: 1 Printed: N Irj� Kwf=l t I Title: V to (MO -Lk...' PC,Ue-(O,QAM APPROVED: l Date: Davi . Snow, a Date: -Z`�� Page 6 of 6 A or 4AV ow 40 #AW 4 4 IM � Presented to: City of Richmond, IN Randy Kouns Directorof IT rkouns@richmondindiana.gov 765.983.7381 Date Submitted August 12, 2016 cc 'd N 0i savvy, OF EXHIBIT PAGE r-_—"Zk Presented by: ITsavvy Kris Wagner Client Executive kwagner@[Tsavvy.com 312.676.5225 Proposal # 3806/17216 �r 46 46 46 60 aw ow 4W fir 46 46 46 46 46 GW Gr Gr fir 46 ow 46 fir 46 46 46 ew Go 46 46 146 46 46 L (61 Classorltem lQuantity eta Vrrer or Proposal jUnit IDescription I Unit Price jAmount 1 355 14431905 Kaspersky Endpoint Security of Business $16.07 $5,704.85 2 1 1672009S Kaspersky Remote Kickoff Advanced Security $1,414.38 $1,414.38 3 25 13826159 Kaspersky Security for Virtualization $35.31 $882.75 4 1 16720076 Kasperksy Maintenance Service Agreement Plus $2,348.68 $2,348.68 5 1 16162117 HPE ProUant DL160 Gen 9 Base $1,666.24 $1,666.24 HPE Enterprise 300GR Hot Swap 2.5 SAS 12GB/s 1000orpm with 6 2 16360869 HP SmartDrive carrier $214.15 $428.30 HPE 361T Network Adapter PCIe 2.0 x 4low profile Gigabit 7 1 140S2644 Ethernet 2 $169.44 $169.44 HPE Power Supply redundant 80 PLUS Gold AC 110-240V 900 8 1 16750171 Watt $398.82 $398.82 9 1 16175358 HPE 4 Hour 240 Proactive Care Service $969.19 $969.19 10 1 14372065 Config Service 15 $0.00 $0 00 ASG-ES- Engineering: City of Richmond Domain Controller Replacement 11 1 ENG and Domain Upgrade -see attached proposed solution" $7,870.00 $7,870 ASG-ES- Engineering: City of Richmond Disaster Scope of Work "see 12 1 ENG attached proposed solution $16,250.00 $16,250 13 2 1GS95758 VNXe1600 Install Kist for 25 Drive DPE $0.00 $0 14 2 16595752 VNXe1600; 2xSP DPE; 25x2.5, no SFP Twin $3,466.67 $6,893 EMC for 2Sx2.5" Enclosure 900GB 2.S: SFF SAS 6GB/s 10000 rpm 15 38 16674199 buffer 16MB $410.67 $15,605 16 2 16674201 EMC VNXE 1600 2.5 SYS PK 6X 90OG8 10K $1,973.33 $3,946. 17 2 16595756 2 C13 Power Cord w/ NEMA 5-15 Plugs 125V 10A $0.00 $0 EMC SFP mini-GBIC Transceiver Module 10 Gigabit Ethernet 18 2 16595757 (optical) 4 Ports $422.86 $945 19 2 16790888 Basic Hardware Warranty $0.00 $0 20 2 16595761 Premium Hardware Support Warranty Upgrade $671.43 $1,342 21 2 16822388 EMC Bundled Fast Cache and Replication=lC $0.00 $0 22 2 16595760 Premium Software Support $0.00 $0 23 2 16786653 EMC VNXE1600 Base SE+OE Dual SP ECOSYS=IC $4,137.11 $8,274 24 2 16595760 Premium Software Support $1,268.57 $2,537 HP ProUant DL380 Gen9: server, rackmountable, 2U 2 way, Ram 25 3 1:198137 OMB SATA hot swap 2.5" no HDD, G200eH2, GigE, $1,348.39 $4,045 26 3 1902311 HPE DL380 Gen9 ES-26300 FIO Kit $714.28 $2,142 Intel Xeon ES-2630V3: 2.4GHz 8 core, 16 thread, 20MB cache, 27 3 16161974 LGA2011-v3 Socket $802.19 $2,406 HPE DDR4 16GB DIMM 288 pin 2133 MHz PC4-17000 CLSS 1.2V 28 24 16160581 registered ECC $252.67 $6,064 HP Smart Array P44ar/28GB with FBWC Storage Controller (RAID) 26 Channel SATA 6Gb/s SAS 12Gb/s 1.2 GBps RAID 29 3 16198139 0,1,5,6,10,50,60, 1ADM, SO ADM PCIe 3.0 x8 $504.78 $1,514 30 3 16160546 HPE 331FLR Network Adapter PCIe 2.0 x4 Gigabit Ethernet x 4 $248.91 $746 31 3 14052954 HPE 5605FP+ Network Adapter PCE a 2.0x8, 1DGB Ethernet x 2 $S22.89 $1,568 32 3 14964913 HPE Small Form Factor Easy install Rail Kit $76.53 $229 HPE USB Flash Drive 8GB Clas 10 USB 2.0 for Synery 480 GEN 9 33 3 16470179 Compute Module $147.00 $441 HPE Power Supply hot plug redundant Flex Slot 80 PLUS Platinum 34 6 1616198S AC 100-240 V 500 Watt 564 VA $227.68 $1,366 HPE Ingragrated Lights Out Advanced : License+ 1 year 24x7 35 3 14059104 Support $310.33 $930 36 3 16193698 HPE Foundation Care 240 Service $3,336.21 $10,008 37 1 14836753 Microsoft Windows Server 2012 R2 Datacenter $3,809.79 $3,809 38 4 16456443 VMware v5phere Standard $902.73 $3,610 39 4 16456440 VMWware Support and Subscription Production $853.29 $3,413 40 1 16456022 VMware vCenter Server Standard for v5phere $5,439.08 $5,439 41 1 16456019 VMware Support and Subscription Production $3,959.98 $3,959 42 1 16456060 VMware vCenter Site Recovery Manager Standard $4,266.83 $4,266 43 1 16456057 Vmware Support and Subscription Production $3,220.29 $3,220 HPE StoreEast 1650 NAS Server 12 bays 32TB rack mountable SATA 6Gb/s SAS 6Gb/s HDD 4TB x 8 RAID 1,5,6,10,50,60,1 ADM, 44 2 16469973 10 ADM, Gigabit Ethernet, (SCSI, 2U $11,340.02 45 2 16481661 HPE Foundation Cared Next Business Day Service $275.98 Veeam Backup & Replication Enterprise for Vmware: upgrade 46 4 14477448 from Standard $592.42 Veeam Availability Suite Enterprise for Vmware: upgrade from 47 4 16277740 Veeam Backup & Replication Standard $901.89 Annual Monthly Renewal Veeam Availability Suite Enterprise 48 40 16277747 Vmware $30.00 Subtotal: $167,142.03 Shipping: $0.00 Tax Exempt: $0.00 Total: $167,142.03 I--XHISiT PAGE _�l OF qAP �rr 46 60 G G or 4 46 Gr fir tip �r #Ar `.. Warranties & Support Manfacturing Item Number Part Number Product Description Warranty Length Warranty Description 1 Year Support on all ASG-ES-ENG ASG-ES-ENG Engineering 1 Year ITsavvy installation and Remote services Kaspersky Maintenance Agreement covers all 16720076 KL7127ALZFZ Service Agreement Plus 1 year 12 incident 6 hour Response time Kasperky software Warranty covers HPE HPE 4 Hour 240 Proactive ProLiant DL160 Gen 9 16175358 U7RP5E Care Service 3 Years Onsite 247, 4 hour response time Server Warranty covers VNXe1600; Disk, power supplies, battery backup, 1/0 card, storage processor, AC/Fibre cables, EMC Basic Hardware memory, link control 16790888 W-BASHW-001 Warranty 3 years cards (LLC), and SSD Warranty covers VNXe1600:247 support, replacement parts, EMC installation and repair of issue; onsite response; software updates, 240 WU-PREMWE- EMC Premium Hardware remote monitoring and 16595761 03 ISupport Warranty 3 Years repair M-PRESWE- EMC Premium Software Software upgrades or 16595760 003 Support 3 Years issue HPE Foundation Care 247 Warranty covers HPE 16193698 H7134A5#TT3 Service 5 years onsite 240 4 hour response time DL380 G9 Server 247 30 min response time for Vmware CCS6-STD-3P- Vmware Support and vCenter Server 16456019 SSS-C ISubscription Production 3 years Standard 240 30 min response VCS6-STD-3P- Vmware Support and time on Vmware 16456440 SSS-C Subscription Production 3 Years vSphere Standard 24x7x 30 min response time for Vmware BC-SRM6-25S- Vmware Support and vCenter Site Recovery 16456057 3P-SSS-C Subscription Production 3 years Manager Standard HPE Foundation Care Next 3 year warranty, onsite, 9x5 Next Business Warranty covers HPE 16481661 UBKFOE Business Day Service Day Reponse StoreEasy 1650 See attached EULA and Veeam support information 1 EXHIBIT -�,- PAGE VS OF-Z-(Lj G Gr Gr 4r 46 46 41W 4M., ITsawy Return Policy Return privileges vary by manufacturer. Most (not all) items that remain manufacturer sealed and are fewer than 30 days old from date of invoice will receive an RMA in 24 to 48 hours. No returns will be accepted without receiving an RMA number in advance. In order to expedite a return, please have the following information on hand when requesting an RMA number: Account number, invoice number, serial number, reason for return, action to take (replacement/repair/return/credit) and whether the box has been opened or is manufacturer sealed. Please return all products 100% complete including all original manufacturer boxes with the UPC code and packing materials, all manuals, blank warranty cards, accessories and any other documentation included with the original shipment. RMA approval is contingent upon, among other things, the products being 100% complete. Client is responsible for shipping charges to distribution center for all products being shipped for return, exchange or replacement if it was an ordering error by the Client. Client is responsible for all risk of loss and damage to products being shipped for return, exchange or replacement. Please fully insure return shipment in case of loss or damage, shipment must be sent prepaid. Please use a carrier that is able to provide you with proof of delivery such as UPS or Federal Express. This is for your protection as well as ours to ensure quick action on your return. X111RiT PAGE OF zce_ 4W Gr fir 46 46 46 Go 46 46 46 46 46 46 46 46 46 46 G 46 GP 46 4W 60 46 Gr 6F Go 46 EMC BASIC SUPPORT The following chart lists the service features of Basic Support provided under EMC's standard warranty and/or maintenance terms. Basic Support is available as to: 1. EMC'9 Equipment which is identified on the EMC Product Warranty and Maintenance Table as • including Basic Support during the applicable warranty period; or • eligible for Basic Support during a subsequent maintenance period 2. EMC Software which is identified on the EMC Product Warranty and Maintenance Table as eligible for Basic Support during a maintenance period. Customer may contact EMC by Included. telephone or web interface Initial response objective, based upon Severity 240 to report an Equipment Level, within the following time period after or Software problem and receipt of Customer contact: provide input for initial Severity Level 1: 2 local business hours; on a assessment of Severity Level*. 9x5 basis EMC provides (i) a response by Severity Level 2: 4 local business hours; on a 9x5 basis remote means based on the Severity Level 3: 8 local business hours; on a Severity Level of the problem, or, 9x5 basis (ii) when deemed necessary by EMC Onsite Response as described Severity Level 4: 12 local business hours; on a below. 9x5 basis EMC sends authorized personnel to Not included. the installation site to work on the problem after EMC has isolated the Available for purchase under EMC's then - problem and deemed Onsite current, standard time and materials terms, Response is necessary. conditions, and pricing. EMC provides replacement parts Included. when deemed necessary by EMC. Replacement parts will be shipped to the Customer for next local business day arrival. Local country shipment cut-off times may impact the next local business day delivery of replacement parts. Installation of all replacement parts is the responsibility of the Customer. Customer is responsible for returning all replaced parts to a facility designated by EMC. 4W�. �Xt-il�iT _PAGE .� OF-� 4, Gr �Iw 46 46 410 46 Gr or 46 46 46 46 Go 46 4W 60 GP Gr 4111110 4110 tip EMC provides the rights to new Included. Software Releases as made generally available by EMC. Installation of new Software Customer will perform the installation of new Releases is not included. Software Releases (including, Software that is not classified by EMC as Equipment operating environment Software as well as Software which EMC determines is Equipment operating environment Software). Certain EMC products will Not included. automatically and independently contact EMC to provide input to assist EMC in problem determination. Customers who have properly Included. registered have access on a 24x7 basis to EMC's web -based knowledge and self-help customer support tools via the EMC Online Support site. *Severity Levels: • Severity 10Critical: a severe problem is preventing the customer or workgroup from performing critical business functions. ■ Severity 20High: the customer or workgroup is able to perform job function, but performance of job function is degraded or severely limited. ■ Severity 30Medium: the customer or workgroup performance of job function is largely unaffected. ■ Severity 40Request: minimal system impact; includes feature requests and other non -critical questions. The warranty periods and support options ("EMC Support Information") on this website apply (i) only between EMC and those organizations that procure the applicable products and/or maintenance under a contract directly with EMC (the "EMC Customer"); and (ii) only to those products or support options ordered by the EMC Customer at the time that the EMC Support Information is current. EMC may change the EMC Support Information at any time. The EMC Customer will be notified of any change in the EMC Support Information in the manner stated in the then current product ordering and/or maintenance related agreement between EMC and the EMC Customer, but any such change shall not apply to products or support options ordered by the EMC Customer prior to the date of such change. EMC will have no obligation to provide Support Services with respect to Equipment that is outside the EMC Service Area. 'EMC Service Area" means a location that is within (i) a one hundred (100) mile radius of an EMC service location; and (ii) the country in which the Installation Site is located, unless otherwise defined in your governing agreement with EMC, in which case the definition in the governing agreement prevails. 6V Products or services obtained from any EMC reseller are governed solely by the agreement between the purchaser and the reseller. That agreement may provide terms that are the same as the EMC Support 411110 Information on this website. The reseller may make arrangements with EMC to perform warranty and/or maintenance services for the purchaser on behalf of the reseller. Please contact the reseller or the local EMC sales representative for additional information on EMC's performance of warranty and maintenance services on Products obtained from a reseller. tip EMCZ, EMC, the EMC logo, and Powerlink are registered trademarks or trademarks of EMC Corporation in the United States and other countries. All other trademarks used herein are the property of their 6r respective owners. © Copyright 2008, 2009, 2010, 2011, 2012, 2013, 2014, 2015. EMC Corporation. All 6 rights reserved. Published in the USA. 01/12 Handout H4272.6 Rev. November 4, 2015 46 EXHIBIT PAG '1 , Ord rIn V EMC ENHANCED SUPPORT The following chart lists the service features of Enhanced Support provided under EMC's warranty and/or maintenance terms. Enhanced Support is available as to: 1. EMC° Equipment which is identified on the EMC Product Warranty and Maintenance Table as • including Enhanced Support during the applicable warranty period; or • eligible for upgrade to Enhanced Support during the applicable warranty period; or • eligible for Enhanced Support during a subsequent maintenance period 2. EMC Software which is identified on the EMC Product Warranty and Maintenance Table as eligible for Enhanced Support during a maintenance period Customer may contact EMC by telephone or web interface on a 24x7 basis to report an Equipment or Software problem and provide input for initial assessment of Severity Level*. EMC provides (i) a response by remote means based on the Severity Level of the problem; or, (ii) when deemed necessary by EMC, Onsite Response as described below. Included. Initial response objective, based upon Severity Level, within the following time period after receipt of Customer contact: Severity Level 1: 1 hour; on a 24x7 basis Severity Level 2: 3 hours; on a 24x7 basis Severity Level 3: 4 local business hours Severity Level 4: 10 local business hours EMC sends authorized personnel to Included for Equipment only. installation site to work on the problem after EMC has isolated the problem and Initial Onsite Response objective is next local business deemed Onsite Support necessary. day, on a 9x5 basis, after EMC deems Onsite Response is necessary. EMC provides replacement parts when deemed necessary by EMC. Onsite Response does not apply to Software, but may be separately purchased. Included. Replacement part delivery objective is next local business day. Local country shipment cut-off times may impact next local business day delivery of replacement parts and the related Onsite Response. Installation of Customer Replaceable Units (CRUs) is the responsibility of the Customer. Refer to the EMC Product Warranty and Maintenance Table for listing of parts designated as CRUs. Installation of all other non-CRU parts performed by EMC. If EMC installs the replacement part, EMC will arrange for its return to an EMC facility. If a Customer installs the CRU, the Customer is responsible for returning the replaced CRU to a facility designated by EMC. 4W �Ir Go Gr GF GlF GP Gr G 4W Gr Gr EMC provides the rights to new Software Included. Releases as made generally available by EMC. Installation of new Software Releases is Customer will perform the installation of new Software not included. Releases (including, Software that is not classified by EMC as Equipment operating environment Software as well as Software which EMC determines is Equipment operating environment Software). Certain EMC products will automatically Included for products which have remote monitoring tools and independently contact EMC to and technology available from EMC. provide input to assist EMC in problem determination. Once EMC is notified of a problem, the same response objectives for Global Technical Support and Onsite EMC will remotely access products if Response will apply as previously described. necessary for additional diagnostics and to provide remote support. Customers who have properly registered Included. have access on a 24x7 basis to EMC's web -based knowledge and self-help customer support tools via the EMC Online Support site. *Severity Levels: ■ Severity loCritical: a severe problem preventing customer or workgroup from performing critical business functions. ■ Severity 20High: the customer or workgroup able to perform job function, but performance of job function degraded or severely limited. ■ Severity 30Medium: the customer or workgroup performance of job function is largely unaffected. ■ Severity 40111equest: minimal system impact; includes feature requests and other non -critical questions. Go The warranty periods and support options ("EMC Support Information") on this website apply (i) only to between EMC and those organizations that procure the applicable products and/or maintenance under a contract directly with EMC (the "EMC Customer"); and (ii) only to those products or support options Gr ordered by the EMC Customer at the time that the EMC Support Information is current. EMC may change the EMC Support Information at any time. The EMC Customer will be notified of any change in the EMC Go Support Information in the manner stated in the then current product ordering and/or maintenance related agreement between EMC and the EMC Customer, but any such change shall not apply to products or support options ordered by the EMC Customer prior to the date of such change. EMC will have no obligation to provide Support Services with respect to Equipment that is outside the EMC Service Area. "EMC Service Area" means a location that is within (i) a one hundred (100) mile radius of an EMC service location; and (ii) the country in which the Installation Site is located, unless otherwise defined in your governing agreement with EMC, in which case the definition in the governing agreement prevails. Products or services obtained from any EMC reseller are governed solely by the agreement between the purchaser and the reseller. That agreement may provide terms that are the same as the EMC Support Information on this website. The reseller may make arrangements with EMC to perform warranty and/or maintenance services for the purchaser on behalf of the reseller. Please contact the reseller or the local EMC sales representative for additional information on EMC's performance of warranty and maintenance services on Products obtained from a reseller. EMC', EMC, the EMC logo, and Powerlink are registered trademarks or trademarks of EMC Corporation in the United States and other countries. All other trademarks used herein are the property of their respective owners. © Copyright 2008, 2009, 2010, 2011, 2012, 2013, 2014, 2015. EMC Corporation. All rights reserved. Published in the USA. 01/12 Handout H4274.6 Rev. November 4, 2015 4 46 46 er ap OF 46 4w 46 GP Gr 46 46 GF Go 46 Go GF Go Gr Go Go or Go Go EMC PREMIUM SUPPORT The following chart lists the service features of Premium Support provided under EMC's warranty and/or maintenance terms. Premium Support is available as to: 1. EMC' Equipment which is identified on the EMC Product Warranty and Maintenance Table as • including Premium Support during the applicable warranty period; or • eligible for upgrade to Premium Support during the applicable warranty period; or • eligible for Premium Support during a subsequent maintenance period 2. EMC Software which is identified on the EMC Product Warranty and Maintenance Table as eligible for Premium Support during a maintenance period Customer may contact EMC by telephone or web interface on a 24x7 basis to report an Equipment or Software problem and provide input for initial assessment of Severity Level*. EMC provides (i) a response by remote means based on the Severity Level of the problem; or, (ii) when deemed necessary by EMC, Onsite Response as described below. EMC sends authorized personnel to installation site to work on the problem after EMC has isolated the problem and deemed Onsite Response necessary. EMC provides replacement parts when deemed necessary by EMC. Included. Initial response objective, based upon Severity Level, within the following time period after receipt of Customer contact: Severity Level 1: 30 minutes; on a 24x7 basis Severity Level 2: 2 hours; on a 24x7 basis Severity Level 3: 3 local business hours Severity Level 4: 8 local business hours Included for Equipment only. Initial Onsite Response objective is based on Severity Level, within the following time period after EMC deems Onsite Support is necessary. Severity Level 1: 4 hours on a 240 basis Severity Level 2: Within 12 hours on a 24x7 basis Severity Level 3: Next business day, local business hours Severity Level 4: Next business day, local business hours Onsite Response does not apply to Software, but may be separately purchased. Included. Replacement part delivery objective is based upon Severity Level, within the following time period after EMC deems a replacement part is necessary: Severity Level 1: 4 hours on a 24x7 basis Severity Level 2: Within 12 hours on a 24x7 basis Severity Level 3: Next business day, local business hours Severity Level 4: Next business day, local business hours 4W JEXHIBIT- AGE ai Zc� G 41 4 G 4W Gr 40 Go Go Go G 46 GP Gr 46 thr GF 4W Gy GP 46 46 0A. `. Local country shipment cut-off times may impact the same day/next local business day delivery of replacement parts and the related Onsite Response. Installation of all replacement parts performed by EMC as part of Onsite Response, but Customer has option to perform installation of Customer Replaceable Units (CRUs). See EMC Product Warranty and Maintenance Table for listing of parts designated as CRUs for specific Equipment. If EMC installs the replacement part, EMC will arrange for its return to an EMC facility. If Customer installs the CRU, Customer is responsible for returning the replaced CRU to a facility designated by EMC. EMC provides the rights to new Software Included. Releases as made generally available by EMC. EMC will perform the installation of new Included for Software which EMC determines is Equipment Software Releases. operating environment Software. Customer will perform the installation of new Software Releases of Software (that is, Software not classified as Equipment operating environment Software), unless otherwise deemed necessary by EMC. Certain EMC products will automatically Included for products which have remote monitoring tools and independently contact EMC to and technology available from EMC. provide input to assist EMC in problem determination. Once EMC is notified of a problem, the same response objectives for Global Technical Support and Onsite EMC will remotely access products if Response will apply as previously described. necessary for additional diagnostics and to provide remote support. Customers who have properly registered Included. have access on a 24X7 basis to EMC's web -based knowledge and self-help customer support tools via the EMC Online Support site. *Severity Levels: ■ Severity loCritical: a severe problem preventing customer or workgroup from performing critical business functions. • Severity 2011-1ligh: the customer or workgroup able to perform job function, but performance of job function degraded or severely limited. ■ Severity 30Medium: the customer or workgroup performance of job function is largely unaffected. ■ Severity 4oRequest: minimal system impact; includes feature requests and other non -critical questions. The warranty periods and support options ("EMC Support Information") on this website apply (i) only between EMC and those organizations that procure the applicable products and/or maintenance under a contract directly with EMC (the "EMC Customer"); and (ii) only to those products or support options ordered by the EMC Customer at the time that the EMC Support Information is current. EMC may change the EMC Support Information at any time. The EMC Customer will be notified of any change in the EMC Support Information in the manner stated in the then current product ordering and/or maintenance related agreement between EMC and the EMC Customer, but any such change shall not apply to products or support options ordered by the EMC Customer prior to the date of such change. EMC will have no obligation to provide Support Services with respect to Equipment that is outside the EMC Service Area. "EMC Service Area" means a location that is within (i) a one hundred (100) mile radius of an EMC service location; and (ii) the country in which the Installation Site is located, unless otherwise defined in your governing agreement with EMC, in which case the definition in the governing agreement prevails. I XHIIPIT PAGE OF Products or services obtained from any EMC reseller are governed solely by the agreement between the purchaser and the reseller. That agreement may provide terms that are the same as the EMC Support Information on this website. The reseller may make arrangements with EMC to perform warranty and/or maintenance services for the purchaser on behalf of the reseller. Please contact the reseller or the local EMC sales representative for additional information on EMC's performance of warranty and maintenance services on Products obtained from a reseller. EMCZ, EMC, the EMC logo, and Powerlink are registered trademarks or trademarks of EMC Corporation in the United States and other countries. All other trademarks used herein are the property of their respective owners. © Copyright 2008, 2009, 2010, 2011, 2012, 2013, 2014, 2015. EMC Corporation. All rights reserved. Published in the USA. 02/12 Handout H4273.7 Rev. November 4, 2015 4W , - , GIF '— r flip 46 Osavv�i fir August 12, 2016 Randy Kouns Directorof IT City of Richmond, IN 50N5'St. Richmond, IN 47374 RE: Infrastructure — An Engineered Solution by ITsavvy Dear Randy: ITsavvy is pleased to present this Infrastructure proposal. We look forward to partnering with yourcompany to deploy an infrastructure that strategically supports your business objectives. We understand that your IT operation is only as good as your inf rastructure. That's why we have a vendor - neutral approach that identifies the right -fit solutions designed to deliverapplications and services that keep your internal and external users collaborative and productive. ITsavvy was built on a commitment to Service, Solutions and Satisfaction. Ourstrong vendor partnerships and excellence in technical certifications contributed to ourselection on CRN's 2016 Tech Elite 250, an exclusive group of North American ITsolution providers that have earned the highest numberof advanced technical certifications from leading technology vendors. With overa decade of experience and technical leadership, it's no surprise thatwe have earned the Better Business Bureau A+Ratingfor Zero Complaints. We appreciate your interest in ITsavvy's Infrastructure solutions. I am personally committed to helpingyour company achieve your business and technology objectives. ITsavvy looks forward to becoming your Infrastructure partner, trusted ITadvisorand IT products provider. If there is anything further can do, please feel freeto contact me at 312.676.5225 Sincerely, Kris Wagner Client Executive 313 South Rohlwing Road Addison, IL60101 i NORAGE 742co»s s ►T PAGE L 0E- 46 savvy.,, 46 & Table of Contents G 41Ir1. Proposed Solution.......................................................................................................................7 46 #, 2. Investment.................................................................................................................................9 Gr 3. Additional Documentation................................................................................................................ Separate 1111110 46 fir 4W 46 111111111r 4W or Gr fir er 46 fAF Gr Gr G Gy Gr GO Gr Confidentiality Statement The information contained in this document isforthe exclusive use of the client specified above and may contain confidential, privileged and non-disclosable information. If the recipient of this report is notthe client or addressee, such recipient is strictly prohibited from reading,photocopying, distributing orotherwise using this report or its contents in anyway. 4W 3 August 12, 2016 PR'_ ?OSAL 46(DsavvV,:!,:-"-�1--�,��;�.",,;-,.- 46 46 ITsavvy, A Trusted IT Advisor and Single -Source IT Products Reseller 40 4W We understand the importance in selecting the right IT solutions provider. er It's our experience that IT operations today are Iookingforte chnologythat not only solves problems but can GO also transform the organization. This means looking to experts with an integrated approach that is highly ar efficient and value -driven. This is the ITsavvy approach to IT. In effect, our solutions are designed to take care 4W of the heartbeat of your organization. 46 We want you to be as confident as we are. 4W No matter if your IT operation is functional orstrategic, you need an integrated solutions partner who can 41r guide you through the process. This will require a great deal of mutual trust. One of our recognized strengths is our abilityto build and sustain confident, trusted relationships. We succeed atthis byspendingtime early on to fully understand what is most critical to your organization. Yes, we may be unique in our extraord i nary due diligence, but this enables us to propose solutionsthat are cued into specific desired outcomes. You will find evidence of ourfi ndings in the pages that follow. 46 We are recognized as an industry leader. tip Our vendor -certified solutions architects and engineers wi 11 guide your project f rom architecture to post - GP deployment training and support. We take great pride in our holistic knowledge of IToperations.This will 46 bring continuity to your infrastructure, and ourvendor neutral approach enables us todeliverfurthervalue. GP Our extensive number of premier -level vendor certifications helped us earn a highly prestigious place on CRN's 2016 Tech Elite 250 list. CRN also placed ITsavvy on its Managed Service Providers Elite 150 list. Go Go We offer integrated IT solutions and products. G, At anytime we can leverage the expertise of our Engineered Solutions, Managed Services. Cloud Solutions, or 410 Unified Communications teams. It is one of the reasons ITsavvy is becomingthe industry model for i ntegrated GP IT products and solutions. We believe a holistic IToperation is more strategic and more cost-effective. Our clients also find tremendous val ue in our IT Products Portal, one of the largest of its ki nd. As an ITsavvy client, a' you have access to our inventory of well over 1,000,000 IT products and 1,000 brands. Our 46 nationwide GP product distribution centers deliver products fasterand with lowershipping costs. 46 GP We listen. Then deliver results. You're the hero. tv That's our mission. Taken in total, ourintegrated approach and decades of expertise lead ustoward a solution that delivers impact, performance and value. We are confident of that. In summary, we are excited aboutthe 46 opportunitytowork with you on this solution. We will ensure your satisfaction because ourgoal isto be come 46 your trusted ITadvisor and single -source ITproducts partner. 4110 46 46 Uity of Richmond fhr August12, 2016 Prcnrieta'y ar i 4 �X"-IIf3IT PAGE LA 2� c RCPOS,�� savvy,, 46 46 Awards 46 W 2016 Named to CRN's Tech Elite 250 4W 2007-2016 Named to CRN's Sol uti on Provider 500 410 2016 Named to Enterprise Services Outlook Magazine's 25 Most Recommended Disaster Gr and Backup RecoveryServices to Gr 2016 Named to Insights Success Magazine's Top 20 Storage Providers G 2016 Named to CIO Review Magazine's 20 Most Promising Virtualization Solution Providers G 2016 Named to CIOReview Magazine's 20 Most Promising Networking Solution Providers G, 2015 Named to CIOReview Magazine's 20 Most Promising UCSolution Providers G, 2015 ShoreTeI Circle of Exce I lenceAward in the U.S. Cloud �r 2009-2015 Named to Crain's list of largest privately -held companies in metro Chicago 2014, 2015 Received Better Business Bureau A+ Rating for zero complaints 2014 Named to CRN's Managed Service Providers Elite 150 2009-2014 Named to Inc. Magazine's listof fastestgrowing U.S. businesses of itstype GP 2013 Named to CRN's Fast Growth 150 Gr 2011-2013 Named to Crai n's I ist of fastest growi ng companies i n metro Chicago Gr 2010 Named to Lead 411's Technology 500 list of fastest growing technology companies in the U.S. Gr 2010 Daily Herald Business Ledger honors CEO Mike The riauItwith Entrepreneurial Excellence Award in Growth category 2008, 2009 Named to Computer ResellerNews Fast Growth 100 �r Gr or 4' Gr or fir City of Rionmond Indiana 4r August 12, 2016 4r 4 „L411RIT PAGE 5- OF.�ty 41 G, savvy,, 4,r Certifications GF 4hr @ShoreTel' 46 Soffic-RiP Klamoft Pwbw dTRF* cisco- I PARTNER (?(Sym mac. mUw pled"m pwt"r Gr NEC AUTHOMM sec W" MFPICDM DI"EAM rQuaUfled I *4p tip Gp City of Riclmcnd. Gr August 12, 2016 &V #AW nmuop lowwrw GOLD SBVA= p.m id'Barracuda Propneta-1, a,jci dentiai EXHIBIT � PAGE -Cp OF-Z-U 6 1. Proposed Solution Solution Overview The City of Richmond, Indiana has an IT infrastructure that is in need of some overhauls. The areas that are being addressed in this proposal are the areas of Virtual ization, Disaster Recovery, Active Directory and Backup. The folIowi ng will detail the work entailed in each area. At the end of all the project work, the client will be left with a significantly refreshed infrastructure, which will be ready to handle the increased demand of today's IT workload. Virtuali»tinn ITsavvy is proposing that the City'sVMware environment be refreshed with three new HP VMware hosts as well as 2 new EMC VNXe SAN units, which will give them the compute, memory and storage to grow for several years to come. VMware will also be upgraded to version 6 as part of this work. Disaster Recovery The City desires some sort of Disaster Recoveryto enable their VMware environmentto be fully replicated to anothersite. ITsavvy is proposing the installation and configuration of VMware's Site Recovery Manager product, which will enable the failoverof the main VMware site tothe secondary site in a scripted fashion, enabled with a single button click. This solution will be integrated with the VNXe's native replication. Active Directory The City has had some issues with theirActive Directory environment for several years now, including domain controllerthat may have been compromised. ITsavvy is recommending thatthe Domain Controllers be replaced with new Domain Controllers, as well as have the domain be cleaned up, and have all passwords be reset as a safekeeping measure. ITsavvy also recommends that a strong password policy be implemented on the domain itself. City c` r cnmco�,Ci August 12, 2016 7 cXHIBIT _:�_ PAGE -L-0 Z�¢ savvy, Backup The City is very happy with Veeam as a backup product, and is very famiIiarwith the product, however, new and better storage is needed to better handle the environment's backup needs. ITsavvy is proposing pair of HP Store Easy NAS devices, which will allow for increased backup performance and replication. The City has familiarity with these devices, so no Implementation Services were quoted. Also proposed is upgraded licensing for Veeam Availability Suite, which will enable the validation ofVMbackups ina sandboxed environment afterthey complete. AntiVirus The City also requested ITsavvy'sassistance with obtaining AntiVirus fortheirorganization. Kaspersky r Endpoint Security for Business is included in the quote, but no ITsavvy Implementation Services are included. r Implementation will be done by Kaspersky. Go Gr fir OW 4W Go 4W 4110 4W to 4W GP Go GP City fir August 12, 2016 fr 4r 8 Ow .0, Or savvv.,,., 46 Gr •r 40 Gr Gr 46 46 Gr fir 46 46 46 46 G 46 Go to Gr 46 6F 46 Gr q6 46 GW 411r 46 46 Gr �r 2. Investment Software and Hardware Investment We view technology projects as an investment in yourfuture, bringing strength to your operation and positioningthe enterprise forgrowth. Service Investment is listed below and Hardware investmentwill be at end of documentation Service Investment VMware Scope Hosts: • Install 2 new hostswith ESXi 6.0 at Main Site and a host at Sanitation Building. • Reconfigure VMware Environmentfor high availability by forming cluster in production. • Upgrade vCenterto version 6. • Configure vCenterat DR site. • Configure iL0 ports on all hosts. Storage: • Rack and stack new VNXe at Production and DR sites. • Connect new storage arrays to hosts, configure iSCSI connectivity, set up datastores. • Perform Storage vMotion from old MSA units to new storage arrays (up to 4 onsite and the rest remotely). • Configure native, asynchronous replication between arrays. • Disconnectandremove MSAunitsfromVMware. Disaster Recovery Scope SRM: • Configure VMware Site Recovery Manager (SRM) • Install SRM at primary and DR locations • Install SRAforVNXe • Configure connection between SRMservers • Configure array managers (if applicable) • Configure place holder datastores &I 6 August 12, 2016 4. 4W EXHIBIT .� PAGE 9 SRM Prerequisites: • vCenterServer (Essentials Plus orhigher) at EACH location (Production and DR) • (1) Windows 2008r2 or higherserverset up at EACH location to use for SRM • (1) Database at EACH location forSRM (can use SQL Express for smal I deployments) • (1) 10GB LUN at EACH location forthe SRM place holderdatastore Active DirectoryScope Active Directory: • Replace both current Domain Controllers with new 2012 R2 Domain Controllers. • Migrate DHCP to new physical server. • Provide consultation for password policy best practices • Assistwith implementation of strong password policy with regular resets forall useraccounts. • Provide documentation of AD Domain post -upgrade. Client Responsibilities: • Client is responsiblefor performing a password reset of ALL AD accounts after compromised DC has been removed. ITsavvy can assist with this at hourly rates if needed. This includes ALLAdministrator and service accounts. It is then recommended that the City of Richmond implement a Password Policy for all user/administrator accounts. Time has been allocated to assist with this. • ITsavvy will migrate Active Directory, DNS and DHCP from the old DC to the new DC. Hostname and IPsof City-PDC01and City-PDCO2will be reused. • All work isto be performed remotely. • Client responsible for providing a TeamViewersession forworkto be performed. • Client is responsible for having good backups duringtheentirety ofthe project. • Client is responsible for providing new physical serverand virtual serverto be used as DCs, fully installed and patched, but with no roles installed and not on the domain. • Active Directory must pass Health Check before work can begin. ITsavvy can assist with cleanup at hourly rates if necessary. City of I\ichCioni August 12, 2016 4r 4r Piopneta;A a,:i .,;nfdent ��X�(taiT PAGE�U�2C�_ 10 PROPOSAL savvv,- Additional Client Responsibilities In orderfor the project work detailed to be completed, there are some addition things that are required by ITsavvy. Theyare detailed below. W 41IF OV Hardware work to be done onsite, rest done remotely where possible. • Client is responsiblefor providing al I hardware, software and licensing. ITsavvy will assist with 4' procurement where necessary. to • Client is responsiblefor necessary power, networking, and standard 4-post 19-inch rack space. • Client must have working backups before work starts • Client must have working 1GbE link between Production and DR sites. • Client is responsible forall networking configuration • Client is responsibleforcompleting Pre -Engagement Questionnaire (IP Spreadsheet and Permissions Spreadsheet) • Client is responsible for providing Remote Access (EitherviaTeamViewerorproduct ofclient's choice r and a VM or PC to workfrom) • Client is responsible fordecommissioning and removal of all old hardware. • *Note* For SRM, in depth comprehensive configuration of recovery plans orassistance with failover testing are not included but can be quoted separately. Total Service Investment $24,120 G �r 46 411W or -_. City of Richrnonti ndi��7a &, August 12, 2016 #AW thr u,off, ,etary anc �- I f�AGE OFA a- a.0 11 �► pPnpnSq! savvv,tr�.�ct., 46 46 4W 46 Gr 6 46 60 46 G' 46 G 46 46 46 Gr 46 GP 46 46 46 Go Or 4110 46 46 fir 46 46 OF 46 Gr . _ _ Proiect Management Plan In add itionto the above -proposed technical solutions, ITsavvy provides detailed project management services withal I client engagement activities. Project management activities will include a pro -active communications plan, a dedicated PM to manage and monitor schedule and resources, and a single point of contact for all project related activities. Project Initiation and Planning • Priorto the project execution, the Project Managerwill workwith the clientto determine and document the following: o Requirements and activities related to project execution. These will be documented and reviewed with the clientto validate the scope and assign tasks to the client and vendor resources. o Risks related tothe projectand resources. A risk action plan will be developed w hich will include probability, potential impactto project activities, and a mitigation strategyto address all risksthat come to fruition during project execution. o Project Work Breakdown Schedule of activities based on the client's requirements and resou rce availability. Project Execution • Project execution will commence accordingtothe project scheduleand when all prerequisite activities and/or resources are identified and in place. • System testingwill occuras part of the project execution activities and will serve as a baseline for determining additional project activities and/or project closure. Project Monitoring and Control • Project monitoring will occurthroughout the duration of the project, andthe Project Managerwill take the required action on the following items when/if they occur: o Project delays —will be addressed with the clientand assigned resources to determinethe best course of action (i.e., crashingthe project, schedule re-evaluation, resource additions, and critical path evaluation) o Project scope control — project scope creep will be addressed with the project sponsor and a resolution will be determined to avoid schedule delays and cost overages. �ITtCD 1 August 12, 2016 12 :T 4 PAGE I'L 0 L , 4 savvy-,awrr Project Closure 46 • Project closure will occur when all tasks and activities have been completed to the satisfaction of the client. �r • Docu me nted client acceptance of the project wi I I be required in the form of a signed Project Acceptance and Closure document to be deIiveredtothe client by the Project Manager upon completion. Note: Client wiII be responsible for aII cabling, fiber, patch cables, cable management, etc. These items are �r avail from ITsavvy. OW 46 4W Go 40 to OW 6 46 46 Gr G 60 GP 6P 6 Or 4W G Gr 411r _. ' 46 August 12, 2016 (r Orr opnetar �,nd fi Ie�,t,a! E�iIBIT � PAGE =OF 13 savvy, Hardware Investment Quantity Product 355 Seatsof Kaspersky Endpoint Security for Business 1 HPE ProliantDL160—To be usedas Domain Controller 2 EMC VNXe SAN units —for Storage Refresh 3 HPE DL380 Gen9 Servers —for VMware Refresh 1 WindowsServer2012R2 License —for Active Directory Project 4 VMware vSphere 6 socket licenses —forVMware Refresh 4 VMware Supportfor vSphere 6— for VMware Refresh 1 VMwarevCenterServer—forSRM Project 1 VMware Support for vCenter6 —for VMware Refresh 1 VMware Site Recovery Manager— forSRM Project 1 VMware Support for SRM —for SRM Project 2 HP StoreEasy 1650 Units— for Backup 4 Veeam B&R upgrade to Enterprise —for Backup 4 Veeam Availability Suite —Upgrade from B&R —for Backup 40 Veeam Support forAvailabilitySuite —for Backup Total Hardware and Software Investment $143,022.03 TOTAL INVESTMENT $167,142.03 City o-1 Ricnrnc; -,, August 12, 2016 Proprietar,,iril,.i 'IE'IT PAGE �OF Zen 1 14 savv Proposal Acceptance This proposal and all of its content has been agreed to by the following representatives: 411V 4W fir ITsavvy Signature #AV - (hr Client Signature 4W 46 fir to, 410 4110 to 410 to GW 46 411P fir %F #AV 46 40 GO 46 August 12, 2016 Date Date 15 PAGE LLOF 1 113 1 T J Zoo I 46 46 410 �r fir 46 owI 46 4W 4W fir 4W Gr Gr G 4r 410 46 4W 410 4r fir 46 410 fir 46 410 fir 4W 46 G 46 46 4W BID OFFER OR PROPOSAL FOR SALE OR LEASE OF MATERIALS (Please type or print) Date: 8/16/2016 1. Governmental Unit: City of Richmond 2. County: Wayne 3. Bidder (Firm): lTsavvy LLC Address: 313 S Rohlwing Road City/State: Addison IL 60101 4. Telephone Number: 630 396 6380 5. Agent of Bidder (if applicable): Pursuant to notices given, the undersigned offers bid(s) to City of Richmond (Governmental Unit) in accordance with the following attachment(s) which specify the class or item number or description, quantity, unit, unit price and total amount. The contract will be awarded by classes or items, in accordance with specifications. Any changes or altera- tions in the items specified will render such bid void as to that class or item. Bidder promises that he has not offered nor received a less price than the price stated in his bid for the materials included in said bid. Bidder fur- ther agrees that he will not withdraw his bid from the office in which it is filed. A certified check or bond shall be filed with each bid if required, and liability for breach shall be enforceable u on the co ract, the bo or cer- tified check or both as the case may be. ` Signature of Bidder or Agent BID OFFER OR PROPOSAL Attach separate sheet listing each item bid based on specifications published by governing body. Following is an example of the bid format: Class or Item I Quantity Unit Description Unit Price Amount I I � SEE ATTACHED [EXHIBIT PAGE i 0 OF*Z(O