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HomeMy Public PortalAboutResolution 20-27 Effective Communication Policy i" City of McCall RESOLUTION NO. 20-27 A RESOLUTION OF THE CITY OF McCALL, IDAHO, ADOPTING AN EFFECTIVE COMMUNICATION POLICY TO REASONABLY ENSURE THAT PERSONS WITH DISABILITIES ARE PROVIDED WITH ACCESS TO CITY SERVICES AND INFORMATION EQUALLY EFFECTIVE WITH THAT PROVIDED TO PERSONS WITHOUT DISABILITIES; AND PROVIDING AN EFFECTIVE DATE. WHEREAS, The City of McCall is dedicated to providing effective communication to its residents, visitors and other persons interacting with the City; and WHEREAS, Effective communication involves determining how to use a variety of means and methods to overcome barriers to communication that may accompany a person's disability; and WHEREAS, Auxiliary aids and services are available to assist persons with disabilities in communicating with the City and its elected officials, employees, and volunteers; and WHEREAS, In those circumstances where effective communication cannot be provided it is incumbent on the City to explain the basis therefor. NOW, THEREFORE, BE IT RESOLVED BY THE MAYOR AND COUNCIL OF THE CITY OF MCCALL, AS FOLLOWS: 1. The Attached Policy for the Provision of Effective Communication (Attachment A) is hereby adopted. 2. The attached Idaho Effective Communication Guide for State and Local Government (Attachment B) is intended to be used as a guide for staff to help determine options for reasonable accommodation of a person's disability that may affect communication. The instructions and examples in the Guide are not mandatory to the extent that they exceed federal law but are useful in assessing opportunities to improve communication. 3. This Resolution is effective immediately and shall remain in effect until rescinded or replaced by a properly adopted resolution. Passed and approved this 19th day of November, 2020. �,�`,�pu�arrrrrrr.�s , CITY OF MCCALL �. °•`9t,e . Valley County, Idaho v Z �Z7 z 1 o S. Giles, Mayor ATTEST: -� i} ,�•` BessieJo Wa er, City C rk Attachment A to Resolution 20-27 Policy for Provision of Effective Communication The City of McCall will ensure that applicants, participants, and members of the general public who have disabilities are provided communication access that is as equally effective as that provided to people without disabilities as outlined below: • Effective communication will be achieved through the use of auxiliary aids and services upon request of a qualified person with a disability. • In choosing equipment or services, the individual requesting the service will first be asked what type of communication aid or service is the most effective. • If the individual's request cannot be granted, every reasonable effort will be made to find other services or equipment that will be equally effective. • If for some reason effective communication as requested by the individual cannot be provided,the following steps will be followed: o The individual making the request will be told immediately why their request cannot be granted and the reason why the decision was made. o When claiming fundamental alteration or undue burden,the City of McCall will document the basis for its decision in a written statement and demonstrate that all resources available for the funding and operation of the service, activity,or program were taken into consideration.The decision not to provide the service will be forwarded to the City Manager by the appropriate department head for final approval or denial. A decision by the City Manager may be appealed to the City Council. The following are examples of auxiliary aids and services: A qualified sign language interpreter. A qualified interpreter is someone who is able to interpret effectively, accurately, and impartially, receptively and expressively using any necessary specialized vocabulary.A person who takes a sign language class or knows some sign language is not a qualified interpreter. An interpreter should be used when complex or lengthy communication is occurring. Always ask the individual if they will need an interpreter or another effective means of communication. The use of open or closed captioning in television and video productions. Attachment A to Resolution 20-27 Effective Communication Page I The used of a Telecommunications Device for the Disabled or Relay service to provide telephone access for people who have hearing or speech disabilities. For emergency services, providers are required to have a TDD and are encouraged to have a voice amplification device in the handset to assist with communications with individuals who are hard-of-hearing. (NOTE: Emergency dispatch services are currently provided by Valley County for the City of McCall. Valley County currently uses a TTY system and/or uses an interpreter system.) General information listing the availability and location of accessible services, activities, and facilities is provided on posters located within all public buildings owned by the City of McCall. Attachment A to Resolution 20-27 Effective Communication Page 2 ATTACHMENT B • • EffectiveCommunication State i LocalGovernment • What is Effective Communication? j Simply put, effective + ' -- communication means thatLARGE - whatever is written or spoken must be as clear and M 1.io Understandable to people with �W „III disabilities as it is for people who do not have disabilities. According to the Americans Picture of a man who is deaf talking with Disabilities Act(ADA) on phone using Video Relay au �uUeitar State and local government Service. (VRS) b,GeAmbaum&BiBBame (Title II) must ensure effective ' communication for individuals ,., Two people looking at a life size with disabilities by providing poster that says large print. auxiliary aids and services, -' Woman asks man,"Don't you have which are key to the use of u a,�. anything larger?" effective communication for --_--- people who are Deaf, hard of j "� • . hearing, blind or visually " impaired and those who have speech-related impairments. F : Picture of communication board. The key phrase in the provision , ^a of communication is "as ,y effective as it is with others." A public entity shall furnish _ appropriate auxiliary aids and woman who is nonverbal services when requested to communicating with a man using afford a person with a disability ` . a speech board. an equal opportunity to participate in, and enjoy the i benefits of a service, program or activity conducted by a public picture of person reading Braille. ; entity. ; (continued on page 2) Table of Contents v Effective Communication Page 2 i. Examples of Auxiliary Aids and Services Pages 3-4 Qualified Interpreters Defined Page 5 Two individuals communicating Sign Language;Differences Page 6 by sign language. Disaibility'Etiquette !Page 7 Effective Communication Checklists Page 8-10 Resources Page 11-12 Northwest , , Center I dak.o- Why is Effective Communication Important? People with disabilities cannot participate in defense of criminal charges, she requests real government-sponsored programs, services or time computer-aided transcription service. activities if they cannot understand what is being Instead, the court provides a qualified sign communicated. language interpreter. What good would it do for a'person who is deaf to attend a city council meeting_ to hear the debate on Is this effective? No. Providing a sign language a proposed law if a qualified sign language interpreter to someone who does not use sign interpreter or real-time computer-aided language is not effective communication. transcription services was not available? Public Television, Videos,Websites The same result occurs when a patron who is blind and Web Training attempts to access the internet on a computer at a . If your local government produces public service county's public library when the computer is not programs, videos or web training,they must be equipped with screen reader or text enlargement accessible.A common way of making them software. accessible to people who are unable to hear the Providing effective communication means offering audio portion of these productions is closed captioning. auxiliary aids and services to enable someone with a disability to participate in the program, service or • For persons who are blind or have low vision, activity that is offered. detailed audio description may be added to Example:A person who became deaf late in life is describe important visual images. not fluent in sign language.To participate in her • Websites must also be accessible. • Chooses the Auxiaiary Aid or Service? Communication Occurs When an auxiliary aid or service information (i.e., information in Different Ways is requested by someone with a intended to be heard) as well Speaking, listening, disability, as information provided in reading and writing are all visual formats. • the individual must have the common ways of opportunity to request the The requesting person's communicating. auxiliary aids and services of choice does not have to be their choice, and followed if: When these forms of • primary consideration must be • the public entity can communication"involve an given to the individual's choice. demonstrate that another individual with a disability, �, equally effective means of an auxiliary aid or service Primary consideration communication is available; may be required for 'means that the public entity communication to be must honor the choice of the • use of the,means chosen effective. individual with a disability, with would result in a certain exceptions. fundamental alteration in the The type of aid or service The individual with a disability is service, program, or activity; necessary depends on the in the best position to determine • the chosen auxiliary aid or length and complexity of what type of aid or service will,be service would result in an the communication as well effective. undue financial and as the format. administrative burden. The requirement for"consultation (Revised ADA Requirements: (Continued on page 3) and primary consideration of the Effective Communication individual's choice applies to fps:/%+►•ada.gov/effective- aurally communicated comm.htm) Page 2 CommunicationExamples complex and Simple Face-to-Face Communication who cannot read the • assistive listening devices text.Consider the context, Brief or simple face-to-face exchanges, very basic aids are • computer terminals • the importance of the usually appropriate. . written transcripts also may be information, For example, exchanging written appropriate in pre-scripted . the length, and complexity of notes may be effective when a situations such as speeches the materials. deaf person asks for a copy of a simple form at the library. • If sign language is their primary language,communicating by Always plan ahead if you are Legal documents are not simple texting or written notes may not Printing and producing documents forms. be effective. Always ask! for a meeting or other event. It is easy to print or order copies in Complex or lengthy exchanges, Computer-Aided Real-Time alternative formats, such as large require more advanced aids and Transcription (CART) print, Braille, audio recordings and services. Many people who are deaf or hard documents stored electronically in • consider how important the of hearing are not trained in either accessible formats on CDs. communication is, sign language or lipreading. Examples of events when • how many people are involved, documents are produced in CART is a service in which an advance • the length of the communication operator types what is said into a . training sessions anticipated, and computer that displays the typed • the context. words on a screen. • informational sessions Examples of Instances where Written Communication • meetings more advanced aids and - hearings services are necessary Accessing written communication may be difficult for • press conferences • meetings people who are blind, have low In many instances, a request for • hearings vision, individuals who are deaf, an alternative format from a individuals with learning disabilities person with a disability will occur • interviews and individuals who have before the event. • medical appointments intellectual disabilities. Do not assume the person can If written information is involved • training understand written information. and there is little time or need to • counseling sessions Always.Ask± have it produced in an alternative format, reading the information • court proceedings Examples of Alternative Formats aloud may be effective. In these types of situations where • braille For example, if there-are brief someone involved has a disability . large print text written instructions on how to get that affects communication, to an office in a public building, it is providing auxiliary aids and - e-mail often effective to read the services may be required such as: . compact discs (CDs) with the directions aloud to the person. • qualified interpreters information in accessible formats Alternatively, an agency employee • computer-aided real-time - audio recordings may be able to accompany the tion CAR person and provide assistance in transcription (CART) In instances where information is locating the office. • open and closed captioning provided in written form, ensure effective communication for people • video remote interpreting (VRI) Page 3 ExamplesAids and Services The following are examples of different • speech synthesizers auxiliary aids and services that may be • communication boards used to provide effective communication for • video relay service (see picture below and people with disabilities. definition on page 6) Keep in mind, not all aids or services work • text telephones (TTYs) for all people with disabilities. Always ask - open or closed captioning the Individual to determine what is • closed caption decoders effective for him or her. • video text displays . description of visually presented materials • video remote interpreting service (page 6 • exchange of written notes for definition) - CapTel Service (see diagram below) • qualified interpreters • e-mail • notetakers • text messaging • screen readers • instant messaging • written materials • qualified readers • telephone handset amplifiers • assistance filling out forms • assistive listening systems • taped texts • hearing aid-compatible telephones - audio recordings • computer terminals • materials in Braille A O C"dons OWN Idaho Relay Service Caller . da caller Emilie Banasiak ID/MT Regional Relay Outreach Coordinator Hamilton Relay Service. Wcphone(corweaxn �e tco f"Um Email: emilie:banasiak@hamiltonrelay.com Website: http://www.hamiltonrelay.com/ Capcariiay�Str+nce state 711 relay/ The picture above describes CapTel Service. To use Hamilton Relay in Idaho, simply dial 7-1-1. Or call one of the toll free numbers: The picture below illustrates Video Relay Service (VRS). TTY/ASCII 1.800.377.3529 VRS is a free service, see page 6 for more information. Voice: 1.800.377.1363 Speech-to-Speech: 1.888.791.3004 © Interpreter speaks Spanish-to-Spanish: 1.866.252.0684 Video relay user to the phone user sign,,to the Interpreter rw- Accessible Websites and Assistive Technology ` -A-- r Amoureux AT Consulting LLC Laine Amoureux M.S.ATHS Owner interpreter signs www.axesskeysconsulting.com �` - � the response 0—�` phoneuaer laine@axesskeysconsulting.com ©- respond' 208-297-3341 (call/text) i Page 4 j Who are "Qualified Interpreters? COMMUniCation with Everyone. A qualified interpreter is an on-site interpreter or a i video remote interpreting (VRI) service. Title II entities must also communicate effectively with companions who have disabilities, as Sign language interpreters, appropriate. oral transliterators and cued language transliterators are qualified interpreters who have the following Who are Companions? skills: Companions are defined as a "family member, friend or associate of an individual seeking access to a service, • able to interpret effectively, program or activity of a public entity.Anyone who • accurately, accompanies the individual is an appropriate person • and impartially, with whom the public should communicate." • both receptively and expressively, The ADA requires communication with everyone, not just the primary communicator. • using any necessary specialized vocabulary. Examples may include: Who are Qualified Readers? • In Medical Settings: a spouse who is deaf with a hearing patient. A qualified reader is defined as a . In Court Settings: not just parties; also jurors and person who is able to read spectators. effectively, accurately, and _ impartially, using any necessary specialized vocabulary. Can State & Local Entities Require an • reliance on that person is appropriate under the Individual to Bring their own Interpreter? circumstances. • No, a person shall not be required to bring their Can Public Entities Require Children to be own interpreters. used as Interpreters? • Adults accompanying the individual can't be Only permissible in an emergency involving imminent required to interpret except in rare circumstances. threat to the safety or welfare of an Only in emergency situations involving imminent individual or the public where an interpreter is not threat to the safety or welfare of the individual or available. public, and Can Public Entities Charge the Individual for • interpreters are not available, or Interpreter Services? in specific situations where the person with a No. A covered entity may not charge an disability makes the request and the accompanying individual with a disability or a particular group of adult agrees, and individuals with disabilities to cover the cost of providing auxiliary aids and services. . . . Customer Service is to Plan Ahead! IL J 'Remember.before someone requests,an auxiliary raid or service make sure an effective � communication policy is in place. .Plan ahead.to accommodate.the communication;needs of;persons with disabilities. Always be prepared for the time an individual who has a disability wfff request a qualified interpreter or other auxiliary aids and services. Page 5 I. What is the Difference between 1 • i I Overview Video Interpreting-Based Services The VRS is an Internet-based service that connects the Deaf consumer to an interpreter via a-web cam or Video Relay Service (VRS):A telecommunications videophone. However, the hearing person does not see relay service that is free and allows people with hearing either the Deaf consumer or the interpreter and needs or speech disabilities who use sign language to no special equipment other than a regular telephone. communicate with voice telephone users through video equipment. Video Remote Interpreting (VRI): A video interpreting The video link allows the Interpreter (also known as a service that charges a fee for service. VRI is provided Communication Assistant (CA) or Video Interpreter (VI) between two parties who may or may not be located in to view and interpret the parry's signed conversation the same room or location. VRI is another delivery and relay the conversation back and forth with a voice model for traditional interpreting services covered by caller. the ADA. High speed internet connection is required. What are the •r Forms • 1United There are three major forms of Sign Language means that the signer can easily speak while signing, currently used in the United States:American Sign since it is possible to keep pace with spoken English. (ASL), Pidgin Signed English (PSE), and Signed Exact PSE is most frequently used by people whose primary English (SEE). Sign languages vary from country to language is spoken English. country in exactly the same way that spoken languages vary from country to country. Signed Exact English American Sign Language(ASL) Signed Exact English (SEE) was developed in 1972 by Gerilee Gustason. It is not a language; it is a manually ASL is a visual language, and speech-reading or coded form of English that uses ASL signs listening skills are not needed to learn ASL fluently. supplemented with special signs or inflections that Because of its visual nature,ASL is very graphic, and allow English to be signed exactly as it is spoken.. understanding of concepts can be promoted more The supplemental items added to SEE,which are easily. It has developed over time through usage by handled differently in ASL, include things like pronouns, Deaf individuals and is a free-flowing, natural plurals, possession, and the verb "to be".for example, language.ASL is a language complete in itself. ASL pronouns are handled via spatial reference yin ASL,but uses'hand shapes, positions, movements, facial would be signed as a specific sign representing (for expressions, and body movements to convey meaning. example,the word "he" or"she") the pronoun in SEE. ASL uses an alphabet (finger spelling), sign representing ideas, and gestures.ASL is an Also, SEE includes special signs for"is", "are", "was" independent language that has its own grammar and and other forms of the verb "to be", which are just not syntax;it is not simply a manual version of English. used in ASL. SEE is most often used yin an educational There is no equivalent for many specific words and the setting, where the focus is on English as a first syntax is completely different.ASL usually follows the language. Proponents of SEE believe that it helps with TIME f TOP]G f COMMENT structure. learning English,since it manually reproduces English word-for-word in the same order as English.There is Pidgin Signed English (PSE)or Signed English controversy over whether someone who needs a manual language would be better off with SEE or with PSE is also a widely used communication mode in the ASL.Advocates of ASL point to the fact that it's United States among.Deaf and hearing persons who possible to become skilled in both English and ASL, work with them. Many teachers use PSE or Signed without signing in SEE. English.The vocabulary is drawn from ASL but follows English word order. Words that do not carry information Contact Idaho Council for the Deaf and Hard of (e.g. to, the, am, etc.) are often dropped, as are the Hearing at: Phone: (208) 334-0879 Video Phone: word endings of English (e.g. -ed, -s, -ment, etc.).This 208-473-2122 Page 6 EtiquetteDisability • - with Respect Indlviduals who are Blind or Visually .. Individudis Wilth Speech'Impai�rments Impaired Speak to the individual when you approach him or If you do not understand the individual, do not her. pretend you do.Ask the individual to repeat their statement and repeat back to the person their message. State clearly who you are; speak in a normal tone of Be patient.Take as much time as necessary. voice. When conversing in a group, remember to identify Ask questions requiring only short answers or a nod yourself and the person to whom you are speaking. of the head. Never touch or distract a service dog without asking. Concentrate on what the individual is saying. Tell the individual when you are leaving. Do not speak for the individual or attempt to finish his or her sentences. Do not attempt to lead the individual without first If you are having difficulty understanding, writing asking; allow the person to hold your arm and alternative means of communicating may be control her or his own movements. necessary.Always ask the individual. Be descriptive when giving directions; verbally give the person information that is visually obvious to Always ask the individual! individuals who can see. Individivals nrho are Deaf Individuals+w vpgre_flard j f)He�ar� nag-; a✓ P S Most individuals who are deaf or hard of hearing do May say, "yes"when the individual may not not lip read. understand. ASL is not English. If ASL is primary language, written May not disclose that they are hard of hearing or English may be difficult to understand. recognize that their hearing limitation-is a disability. Face-to-face communications is valuable. Get the person's attention before speaking. Individuals who are deaf may create noise to get your Avoid noisy backgrounds. attention. In communication, it is ok to use gesture, body Avoid standing in bright windows that may reflect or language and facial expression. glare. When using an interpreter speak directly to the Speak clearly at a normal pace, don't shout. individual who is deaf and make eye contact. Frustration may ilook like anger. Just because a person wears.a hearing aid or implant does not mean they always understand you. Only one person should speak at a time in a group Keep your hands away from your mouth when setting. speaking. Page 7 Example Communication Assessment Date of request: Staff person conducting assessment 1.Contact information of person requesting auxiliary aids or services: Name: Phone: Email: 2.Describe the program,service or activity you plan to attend 3.Date of activity Time of activity Location of activity 4.What is the nature of your disability that requires auxiliary aids or services? ❑Deaf ❑Hard of Hearing ❑Disability ❑Blind ❑Visually Impaired ❑:Other 5.Relationship: ❑Self O Family Member ❑Friend/Companion ❑Other 6.Please check one of the boxes below next to your choice of Interpreter Services. If your preferred service is not listed,please identify and describe. ❑American Sign Language(ASQ Interpreter ❑Pidgin Signed English(PSE)Interpreter ❑Signed Exact English Interpreter(SEE) ❑Video Interpreting Services(VIS) ❑Oral Translators ❑Qualified Reader ❑Cued Language Translators ❑Other.Describe: 7.Please check one or more of the boxes below if you are requesting any of the following auxiliary aids or services for effective communication.If your preferred aid or service is not listed,please identify and explain. ❑TTY/TDD(text telephone) ❑Video Relay Services(VRS) O Assistive listening device(sound amplifier) O Qualified note-takers ❑Writing back and forth ❑CART:Computer-assisted Real Time Transcription Service ❑Other.Describe: We are requesting your information so you can participate in our programs,services or activities.All communication aids and services are provided FREE OF CHARGE. If you need further assistance,please contact . If you have any questions please call our office (voice), (TTY), email or visit us during business hours. of and its office staff are committed to providing equal access to individuals with disabilities, family members,and companions with disabilities. ensure effective communication,the provides qualified sign language and oral interpreters,computer assisted real Time transcription services(CART),and other auxiliary aims and services free of charge for individuals with disabilities including,family members,and companions who are deaf,are hard of hearing,or have speech disabilities.To request auxiliary aids or services,please speak to .If an auxiliary aid or service is denied,you can request a reconsideration by providing this office with a written statement explaining why you need the aid or service that was denied.If needed,office staff can help write down your request for reconsideration.If you have any problems,please speak to directly. Paqe '8 Effective Communication Checklist 1. Does each department of your state or local 4. Have the employees who interact with the public government have policies and procedures in place to been trained on the correct procedures to follow deal with requests for sign language, oral, and cued when a person requests an interpreter? speech interpreters? Yes No Yes No 5.Review documentation and speak with personnel 2. If policies and procedures are in place, do they: responsible for responding to requests for a. Specify that sign language, oral, and cued speech interpreter services. When requests for interpreters interpreters can be obtained within a short period have been made in the past, were they granted: of time when necessary? (In emergency situations, a.For events such as meetings, interviews, hearings, reasonable usually means within an hour of a court proceedings, and training and counseling request. In non-emergency situations, a public sessions? entity can require reasonable advance notice for Yes No interpreter requests.) Yes No b.Without the state or local government asking the individual to pay for the interpreter services? b. Make clear that it is generally inappropriate to Yes No request family members and companions of deaf persons to serve as sign language interpreters? Yes No Important Points to Remember c.Specify that deaf persons requesting interpreters If you checked no to any of the questions on this page, should not be charged for the cost of the these are red flags indicating that your government interpreter? entity may not be complying with the effective Yes No communication requirement under Title II of the ADA. If your entity does not have policies and procedures, on d.Specify that the public entity's decision to deny an the provision of interpreters they need to be established. interpreter based on undue financial and administrative burden must be made after If your entity has policy and procedures make sure they considering all resources available for use in comply with the following: funding the operation of the program and must be • Sign language, oral and cued speech interpreters can accompanied by a written statement of the reasons be obtained within a short time period when necessary for reaching the conclusion? 3 to 5 days. Yes No • In emergency situations, sign language interpreters e.Specify that, in any instance where the provision:of wN be avaiiabie either in person or by using v+deo an interpreter would result in an undue financial relay systems within a reasonable period, 24 hours a and administrative burden, the entity will take any day, 7 days a week—usually, within an hour of other action that would not result in an undue receiving the request. financial and administrative burden but would • In non-emergency situations, sign language nevertheless ensure that the individual with a interpreters will be available when reasonable disability receives the benefits or services advance notice is provided. provided? • Family members and companions of deaf persons will , Yes No not be asked to serve as sign language interpreters. - Deaf persons requesting interpreters will not be 3. Does your state or local government have charged or asked to,pay for the cost of an interpreter. employees on staff who,are qualified interpreters or i have arrangements with one or more vendors to • arrange with vendors and keep an updated interpreter provide interpreting services when needed? registry to locate interpreters when needed. Yes No (continued on page 10.) Page 9 Effective Communication Checklist 6.Are policies and procedures in place to deal with Important Points To Remember requests from the general public for documents in Braille, large print, audio recording, and accessible Ensure policies and procedures are in place to electronic format (that is, an email or compact disc provide auxiliary aids and services needed to ensure containing the document in plain text, word effective communication. Policies and procedures processing format, HTML or some other format) that should address common requests, such as: can be accessed with screen reader software? Yes No 1)Making documents available upon request in Braille, large print, audio recording, and an 7.Are policies and procedures in place to deal with accessible electronic format, and requests from the general public for notetakers, 2) Providing notetakers, computer-aided real-time computer-assisted real-time transcription services, transcription, assistance in reading and completing and other auxiliary aids and services for providing forms, and other common auxiliary aids and effective communication? services. Yes No Ensure that policies and procedures require decision makers to give primary consideration to the auxiliary 8.Does your entity have the equipment or aid or service requested. arrangements with vendors so it can provide written materials in alternative formats (e.g., Braille, large Purchase equipment or make arrangements with print, audio format, electronic format)? vendors so that documents can be provided in Yes No alternative formats when requested. • Make all videos and television programs that your 9.Does your entity provide written materials in entity produces, distributes, or makes available to the alternative formats when asked to do so? public accessible to people with hearing and vision Yes No disabilities by providing captioning and audio description of important visual images. 10.Does your entity give primary consideration to the requests of the person with a disability when • Train staff who interact with the public so they know determining what type of auxiliary aid or service to what to do when they receive a request for an provide? auxiliary aid or service. Yes No • Publish the effective communication policy on your website in an accessible format so people with 11. Does your entity ensure that all videos and disabilities know about any reasonable advance television programs it produces including on your notice requirements that your entity adopts. website are available with captioning and audio . Provide access to a TTY or video relay phone description? wherever telephones are available for making Yes No outgoing calls. 12.Where telephones are available to the public for • Provide written policies and training to employees who making outgoing calls, are TTYs available for answer the telephone to ensure that incoming calls people with hearing and speech disabilities? made through a relay service are handled as quickly Yes No and effectively as other calls. • Meet with people with disabilities living in the 13. Does your entity handle calls placed using a community to discuss new technology to improve Tefecommunfcatlons Relay Service or a Video Relay communication by phone and in person. Service in the same way as other telephone calls? Yes No Page 10 Demonstration an • Loan Centers: Deaf Hardof The Idaho Council for the Deaf and Hard of The purpose of the loan program is to allow a Hearing through the University of Idaho Assistive person to determine if the equipment borrowed is Technology Project provides demonstration and the right equipment needed before buying.The loan'centers throughout the state. centers provide catalogs where the equipment can At the centers, persons who are deaf or hard of be purchased from different merchants. hearing can borrow equipment such as alerting Contact the Idaho Council for the Deaf and Hard of devices, amplified telephones,TTY telephones, and Hearing at: Phone: (208) 334-0879 Video Phone: personal assistive listening devices free of charge. 208-473-2122 Loan Centers Northwest , Center Coeur D'Alene l c'a'k - Idaho Assistive Technology Resource Center 208-841-9422 (ATRC) 1031 N.Academic Way#130 D Coeur D'Alene, Idaho 83814 Contact the Northwest ADA Center-Idaho for Phone (208)292-1406 information on the Americans with Disabilities Act. We provide training, technical assistance, on-site Moscow accessibility reviews and non-legal guidance on the Disability Action Center(DAC) ADA. We do not enforce the ADA. 505 N. Main Moscow, ID 83843 Contact Dana Gover, MPA,ADAC (208) 883-0523 (Voice/TTY) ADA Training &Technical Assistance Specialist: (208) 888-0524 (Fax) Email: dananwadacenteridahoCa)gmail.com Twin Falls Living Independence Network Corporation (LINC) ADA TA Hotline: voice and text 208-841-9422 1182 Eastland Dr. Suite C Website: http://www.nwadacehter.org/idaho Twin Falls, ID 83301 :Phone (208) 733-1712 Disability Action Center NW(DAC)is the main Pocatello contractor for our project. Our partners include Idaho State Unuversity Access Concepts &Training, Inc; the three Centers Department of Speech Pathology and Audiology for Independent Living in Idaho and the Idaho State 650 Memorial, Building 68 Independent Living Council. Pocatello, ID 83209 • Disability Action Center NW (DAC) http:// Phone (208) 282-3495 dacnw.oro/, Idaho Falls - Living Independence'Network Corporation (LINC) i Living Independently for Everyone (LIFE) http:ii'www.fincidaho.oroi', 250 S. Skyline#1 Living Independently For Everyone (LIFE) http://. Idaho Falls, ID 83402 www.id1ifg.or4/, and (208)529-8610(V/TTY) • Idaho State Independent Living Council (SILC) https://silc.idaho.gov/. Grant funding comes from the Northwest ADA Center at the University of Washington http:// nwadacenter.orp. Page 11 LocatingAids & Services in • o The Idaho Assistive Technology Project(IATP) is government entities to locate resources, auxiliary a federally funded program administered by the aids and services by contacting them directly and Center on Disabilities and Human Development at visiting their website. the University of Idaho. To obtain the Idaho Directory of Sign Language and Their goal is to increase the availability of assistive Oral Interpreter Resource Directory go to the technology devices and services for older persons Councils website https://cdhh.idaho.gov/intemreter- and Idahoans with disabilities. dire Idaho Council for the Deaf and Hard_ of The Assistive Technology (AT) Resource Centers are Hearing located across the state of Idaho. Each center 1720 Westgate Drive provides AT demonstration and device loans for Boise, Idaho 83704 computer access,to support persons with sensory phone: (208) 334-0879 impairments, cognitive impairments, and physical disabilities, which include aids for recreational Video Phone: 208-473-2122 activities, daily living; educational, vocational and Fax: (208) 334-0952 personal care aids. https://cdhh.idaho.gov/ All Resource Centers are prepared to take questions Idaho Commission for the Blind and Visually about assistive technology needs. Learn more about Impaired (ICBVI)A state agency serving Idahoans the Resource Centers by contacting the IATP's main since 1967.The agency assists blind and visually office. impaired persons to achieve independence by providing education, developing work skills, Idaho Assistive Technology Project increasing self-confidence and helping them remain employed or prepare for employment. Idaho Assistive Technology Project- Moscow (Main Office) There are ICBVI stores located in Boise and in the 1187 Alturas Drive regional offices, which stock many items, including Moscow, ID 83843 magnifiers and talking, large print and Braille devices.' Phone: 800-432-8324/208-885-.6097 ICBVI consults with businesses and individuals E-Mail: idaho@uidaho.edu needing materials transcribed into Braille. Website::http:/iwww.idahoat.org The Council for the Deaf and Hard of Hearing Idaho Commission for the Blind & Visually (CDHH)was approved by the legislature in 1991. In Impaired (ICBVI) 2010, the Council was moved from the umbrella of Health and Welfare to under the umbrella of 341 W Washington St. Vocational Rehabilitation. With the move, the PO Box 83720 Council will continue with its mission, additionally Boise, �ID 83720-0012 supporting the mission of Vocational Rehabilitation in phone: (208)334-3220 { providing support for individuals with hearing loss to 1-800-542-8688 within Idaho ! obtain and keep employment. Fax: (208) 334.2963 ' l The Council 11has,established.a inumber of successful programs through the years to assist individuals faith webpage:ihttp://www.icbvi.stafe id_us7 hearing loss.The Council will be useful for Page 12