HomeMy Public PortalAboutGolf Commission -- 2020-10-06 Minutes \\\\\H11111111111111f/l/q//0/ji
S Calf
\\\\\\\
\\\��g E W 3
p� a eF
O y
1//7///// it
///111NIIIIIIi111U1\\\\\\\\\0\\��\\
BREwsysk
TOWN OF BREWSTER
Brewster, Massachusetts 02631
(508) 896-3701
GOLF COMMISSION
Minutes of October 6, 2020
Commissioners Present: Anne O ' Connell (Chair), Andrea Johnson (Vice-Chair), Carl Blanchard, John
Kissida, Wyn Morton, Jeff Odell , and David Valcourt
Others Present : Mark O ' Brien (Director of Operations), Colin Walsh, Golf Course Superintendent, Jay
Packett (Asst . Oper. Mgr.) .
THIS MEETING WAS HELD REMOTELY WITH AUDIO AND VIDEO RECORDED . The meeting
may be viewed at : http : //video . bi4ewstei 4-i-na . gov/CablecastPublicS ] te/show/4941 ?channel= I
Anne O ' Connell called the meeting to order at 4 : 00 pm after reading remote meeting guidelines and
procedures .
Golf Operations Updates and Concerns :
• Carl Blanchard has noticed there are a great many groups not following the recommendation for
wearing a mask. Mark O ' Brien said there are two signs on each putting green, but are hard to
police . Players are required to wear masks in the clubhouse, on the putting greens and at the
driving range and are not required to wear masks elsewhere on the grounds unless they cannot
social distance . Large groups are advised of the mask policy and are asked to check the website for
golf course rules .
• Discussion followed re signage, cleaning and opening of the restrooms .
Possible Vote on Revised Refund Policy .
• John Kissida brought up the matter of the three-play limit. Discussion followed .
• A motion was made by Dave Valcourt, seconded by Wyn Morton to change the word unanimous to
majority in the last paragraph of the amendment to the policy. Motion passed 7-0 .
• Anne O ' Connell made a motion, seconded by Andrea Johnson, that the third paragraph remains
and is rewritten as follows : for an AFP to be eligible for a refund of the remaining balance they
must make application prior to June 30 of the current membership year. The next paragraph should
read if the AFP applies after June 30 of the current membership year he/she would be eligible for a
credit. Discussion followed . Motion was withdrawn as currently written .
• The refund policy will be rewritten and presented at the next meeting.
1
Strategic Planning :
• Dave Valcourt assumes most people were satisfied with the current plans and he would like to
include the National Golf Foundation study, the irrigation study and the maintenance facility
study. Anne O'Connell asked Dave Valcourt to include these studies and send out the plans .
• John Kissida would like to include management of property to maintain and enhance the course
aesthetics and course visibility and playability, explaining the view and maintenance of the
various gardens and the trash containers .
• The capital plan was discussed and will be revisited. Mark O ' Brien will generate a five-year
forecast.
• Discussion followed regarding signage . The Friends will replace the sign at the front entrance .
• Budget contingency line-item was suggested .
Topics the Chair did not reasonably anticipate :
• Solar project materials should be delivered within the next three weeks . The driving range
should be open through mid-November.
Future agenda items and meetings :
• Proposed budget and rates .
• Refund requests .
• Finalize refund plan.
• Solar project .
• Capital budget .
A motion to adjourn was made by Jeff Odell, seconded by Wyn Morton, and passed 74 The meeting was
adjourned at 4 : 45 p . m.
Respectfully submitted,
Dorothy Vesperman
Department Assistant
2
MEETING NOTICE
TOWN OF BREWSTER
GOLF COMMISSION
Location : Remote Participation Only
Date : September 22, 2020
Time : 4 :00 PM
This meeting will be conducted by remote participation pursuant to Governor Baker' s March 2020 orders
suspending certain Open Meeting Law provisions and imposing limits on public gatherings . No in -person meeting
attendance will be permitted . If the Town is unable to live broadcast this meeting, a record of the proceedings will
be provided on the Town website as soon as possible . The Town has established specific email addresses for each
board and committee so the public can submit comments either before or during the meeting. To submit public
comment or questions to the Golf Commission, please emailog Ifcommissionabrewster- ma . yov . To view the .
• Live broadcast : Tune to Brewster Government TV Channel 18
• Livestream : Go to www livestream . brewster-ma .rov
• Audio/video recording: Go to www .tv. brewster-ma . .ov
AGENDA
• Call to Order
• Introduction of new Course Superintendent
• Discussion on Search Process
• Director' s Report ( Mark O' Brien/Jay Packett )
• Superintendent's Report ( Colin Walsh )
• National Golf Foundation Proposal Review
• Next steps and timing
• General Discussion
• Irrigation Study
• Next steps and timing
• Maintenance Building Study
• Next steps and timing
• Refund Policy Review ( Andrea Johnson )
• Refund Requests (Anne O'Connell )
• Questions and comments from Associations ( Bill O' Brien , Donna Potts, Jane Samiotes ) and
Liaisons
• Update on Solar Project (Anne O' Connell )
• Strategic Planning ( David Valcourt)
• Approve Minutes 072720
• Approve Minutes 081120
• Topics the Chair did not Reasonably Anticipate
• Future Agenda Topics and Meetings
• Adjournment
CAPTAINS GOLF COURSE COMPARISON REPORT
AUGUST
REVENUE Auu=15 AunK16 AunmI7 Aua.18 A_ uaolg Auuw20
MEMBERSHIPS $
RESIDENTS - Early $ 897 ,00 $ 11794 .00 $ 3,019.00 $ 2 ,093.00 $ 2,96300 $ 31015000
RESIDENTS - Moming $ 750.00 $ - $ - $ 795 .00 $ ( 1 ,670.00) $ -
RESIDENTS - Twilight $ 798 .00 $ 1 ,245.00 $ 596.00 $ 447.00 $ 636.00 $ 501 .00
CHARTER NON-RESIDENTS $ - $ . $ _ $ _ $ - $
NON-RESIDENTS $ 1 $ 96.00 $ 11197.00 $ 1 ,995.OD $ 1 ,596 .00 $ 1 ,676 . 00 $ 51280.00
NON-RESIDENT TWILIGHT $ - $ $ - $ $ 11036 , 00 $ 544 .00
AFP COLLEGIATE $ $ $ $ $ $
AFP JUNIOR $ - $ $ 180400 $ $ $
SUBTOTAL $ 4,041 .00 $ 4,236.00 $ 59790.00 $ 4,931 .00 $ 4,641 .00 $ 90340.00
GREEN FEES;
18 HOLE GREEN FEE $ 376 ,726 . 85 $ 361 ,446 .29 $ 316 ,081 .50 $ 3291551 .84 $ 347,989,06 $ 431140300
TWILIGHT GREEN FEES $ 25, 235.00 $ 39,272 .40 $ 34 ,941 .00 $ 34 ,837.60 $ 35,531 ,OD $ 53,405.00
BACK 9 GREEN FEES $ 81418. 00 $ 15,423.00 $ 17 ,690 .20 $ 19,488.03 $ 28,448,00 $ 29,303.00
ADVANCED RESERVATIONS $ 905.05 $ 17 ,241 .90 $ 6 ,292 .50 $ 31772, 00 $ 13,946.00 $ 530.00
SUBTOTAL $ 4209054.90 $ 433,383.59 $ 375,005.20 $ 387,649.47 $ 425,914.06 $ 514,641 .00
CARTS:
18 HOLE CART $ 109, 320. 47 $ 116 ,240,48 $ 98 ,063.98 $ 105,298.60 $ 107 ,406 . 70 $ 134, 592.00
9 HOLE CART $ 25,080.40 $ 25 ,050.77 $ 23 ,429, 24 L 28, 133 . 33 $ 28158808 $ 32,041 .84
SUBTOTAL $ 134,400.87 $ 1410291 .25 $ 121 ,493.22 $ 133,431 .93 $ 135,994.78 $ 166,633.84
DRIVING RANGE $ 29, 025. 00 $ 24,436.00 $ 27,241 . 00 $ 27, 898 .00 $ 27 ,873 ,00 $ 38,958 .00
PULL CARTS $ 11990. 08 $ 11963. 53 $ 2121514 $ 21086 .86 $ 2 ,041 .98 $ 21013.21
SNACK BAR RENT $ 71500. 00 $ 7, 500.00 $ 8,500. 00 $ 5,000. 00 $ 5,000 ,00 $ 5, 000.00
GIFT CERTIFICATES $ (81286.65) $ (41809. 87) $ (5,863. 88) $ (8, 111 .76) $ (61220 .89) $ (41850.60)
CREDIT BOOK $ 51881 .65 $ 9,964. 56 $ 7,021 .60 $ 81744 .96 $ 9,250 , 31 $ 3 ,634 ,22
PRO SHOP SALES $ 52 , 823 .93 $ 47, 700. 57 $ 45,338.66 $ 45,824 .85 $ 47,751 .96 $ 42,213 , 32
MISC, SALES $ - $ $ $ - $ _ $
SUBTOTAL $ 88,934.01 $ 86,754.79 $ 84,452,52 $ 81 ,442.91 $ 85,696.36 $ 86,968,15
TOTAL REVENUE $ 647,430 .78 $ 665,665 ,63 $ 5861740 .94 $ 607,455.31 $ 652,246.20 $ 777,582.99
CAPTAINS GOLF COURSE COMPARISON REPORT
lie1lee � �
FY 2016YF 2017 FY 2018 FY 2019 FY 2020 FY 2021
REVENUE
FY20 AFP Rev Rcvd !n FY20
RESIDENTS - Eariy $ 1 ,797600 $ 8,094.00 $ 6,72700 $ 12 ,59800 $ 5,972 .00 $ 12 ,392 .00
RESIDENTS • Morning $ 3,750.00 $ 51250.00 $ 3,092.00 $ (795.00) $ 3,340,00 $ (79300)
RESIDENTS - Twilight $ 3,591 .00 $ 2 ,841 .00 $ 21240.00 $ 21997.00 $ 1 ,974,00 $ 21885.00
CHARTER NON-RESIDENTS $ $ $ $ - $ $
NON-RESIDENTS $ 3,096 .00 $ 5,697.00 $ 31540,00 $ 41776.00 $ 6068300 $ 14,040 ,00
NON-RESIDENT TWILIGHT $ 11198.00 $ $ 1 ,234.00 $ 10905,00 $ 1 ,036,00 $ 894.00
COLLEGIATE $ $ $ 515.00 $ 740,00 $ 945,00 $ 11221 ,00
JUNIORS $ 525.00 $ 700.00 $ 720.00 $ 1 ,085.00 $ 388.00 $ 496 ,00
SUBTOTAL $ 130957.00 $ 22,58200 $ 18,068.00 $ 23,306.00 $ 20,338.00 $ 31 ,135.00
GREEN! FEES:
18 HOLE GREEN FEE $ 762,917 .88 $ 724,567 .37 $ 679,700 , 13 $ 722 ,806,81 $ 745,041 .93 $ 868, 187.92
TWILIGHT GREEN FEES $ 57,897.49 $ 76,730,40 $ 72,370.00 $ 72,375.20 $ 81 ,431 .00 $ 106,717.99
BACK 9 GREEN FEES $ 20, 175.00 $ 33,082 .00 $ 38,004,20 $ 44,641 ,04 $ 55,514.00 $ 561729, 00
ADVANCED RESERVATIONS $ 361667.05 $ 33,735,90 $ 30,35808 $ 18,656.50 $ 211673,60 $ 80699,20
SUBTOTAL $ 877,657A2 $ 868,115,67 $ 820,432,41 $ 858,479.55 $ 903,660.53 $ 1 ,040,334.11
CARTS:
18 HOLE CART $ 229,432 ,68 $ 231 ,965.47 $ 219,312443 $ 233,501 . 18 $ 234,432.80 $ 268,552.38
9 HOLE CART $ 47, 144. 17 $ 48, 151 ,35 $ 49,262.39 $ 56 ,919.72 $ 60,032,66 $ 61 ,686.79
SUBTOTAL $ 276,576.85 $ 2800116.82 $ 268,574.82 $ 290,420.90 $ 294,465A6 $ 330,239.17
DRIVING RANGE $ 60,739.00 $ 51 ,889.50 $ 58,931 ,00 $ 56 ,262,00 $ 62,21900 $ 69,987.00
PULL CARTS $ 4,059 ,24 $ 31834.66 $ 41257 .92 $ 41127,61 $ 3,791 .97 $ 41505.67
SNACK BAR RENT $ 15,000,00 $ 15,000.00 $ 171000 .00 $ 10,000.00 $ 10,000.00 $ 10 ,000.00
GIFT CERTIFICATES $ ( 12,028.81 ) $ ( 11 ,384 . 19) $ ( 11 ,616 .29) $ ( 15,097.46) $ ( 13, 162.72) $ ( 10 , 173. 36 )
CREDIT BOOK $ 61031 .83 $ 10,467.68 $ 7 ,538.69 $ 8148920 $ 8,82823 $ 31372,68
PRO SHOP SALES $ 107,693.82 $ 106, 155.08 $ 95 ,96925 $ 103,599,86 $ 100,923.61 $ 80 ,757. 12
MISC . SALES $ $ a L�w $ $ A $
SUBTOTAL $ 181 ,49508 $ 175,962.73 $ 172,080.57 $ 167,38121 $ 1729800409 $ 158,449.11
TOTAL REVENUE $ 1 ,349,686.35 $ 1 ,346,777 .22 $ 1 ,279,155.80 $ 1 ,339,587.66 $ 1 ,391 ,06408 $ 11560,157 .39
f
n i jN � O iD�OojV�Oi cn A WN + O tD 00 J ;Of N 46 w N 'IJ ffl , l
i
O ;c � � � � 2 c � M � F clo a � i�i o c > A oic �Ip
b Ib � Z 'Z -i C B , Z �� Z ic
m z1 c rnzza c m Z1 - c mz � zi t
i
W W A ♦ 9A A
14
Ifo ,Q� .fns ul m O o/ q N O ' I
!! r
v mj V of a .. . N . � NiN N 9 Vf.� N on
J
Cc*
pf 3 t� u ! 1 N �j bN .1 fp N 00 N W J �j [Nn i
N I� �G W W : N VV III A jN W N tf. . 9 W 9 N A ,8 a0 V & IS A N, V N .W;O A IJlW
I
y 1�py {�yl �1
Q� �f� to N;•�a �A
i I
'lul
i
` I
Ay A r� r
W Ol W W W 8 � a0Y W� ( IoQi . . •Ai O � i' N �b ' � � N3 , � � j � t
f pp!!
I
t
N N J J N
co
{� p� �p y 1p
� V~I ,_ I.,.. AlA i I N �W ' Ni01 N j J
��pp pp 1p (pip C{ry y a v {�
N. 01 COOL fN V O It IN ZA WE A . ._ lo] — � W O O , ! t ' •. . _,_. 1 { t , . C , � � � , ,
m
( I II I I
m . $ 0 ' ,y� IV a ro p A} !+t m' m lm ;a ;� . N SD I f �4
O V I� W .� W W NDN NI N N N
�m
id
NM
Lj-
4.1Off'
N V V A
m V� �•
(� ((�� ((}}��
jiW N R11OtW0
� J � Ji Jt i iV IJ3 i V ' • k j � _.. i j
W �
{ OWi � � 1 N i yO� ym N'N N C� A A a Q t 8 A pW .p18 N N tD
�N Oe� N O� + N A A O� O W C)f W too N) p* W 0� .+ (h N W �WlW V W V N�4 AaO�
pm� pp pp p _ . � C� V. { �V �p pp�
ji Vc t l .. IQyI jm I Fq W � _ i W. V W { IJ �b Im JI N O � C N N A t: c im Ol ' V N FaiOD O AiJ N N O! o11N ' OO v �O1O fD j `
I I i I
rr
t l
ul Wf4hr ;cn � .. •� i �i jW N fJ Ifs N i It�f N y
S'il _.. .s'+ IV FV
y
P4 b Si ; 9 ry m v :m vN � 0 7me Co }�7� I sp Np $ I rn �j rn m t v� � " ° gj� 9 ' QN� �i�� ca
-- N _. NI (Ot . —.w W V Y `~ N '., A' N w 011 N -J (o CD l� jtn A '' In �iB �� SIA 51O;. CA
� aN1S' I � c SNS c c
I Sc cn co
� mf/fW
I I !!
; l
Captains Membership History - rev . 09 / 16/20
2014 2015 2016 2017 2018 2019 2020
Resident Early 357 312 316 300 300 306 321
Resident Morning 277 308 286 307 276 269 220
Resident Twilight 59 75 86 86 101 109 130
Resident Collegiate 11 12 11 10 12 16 28
Resident Junior 25 29 2618 13 12 17
Sub Total 729 736 725 _ 721 702 712 716
Charter Non -Resident 7 6 5 5 5 5 4
Non -Resident Early 178 185 209 210 199 200 216
Non -Resident Twilight 18 26 34 38 68 61 101
Non-Resident Collegiate 4 5 1 2 2 4 16
Non-Resident Junior 6 4 3 2 5 9 10
Sub Total 213 226 252 257 279 279 347
Off Season Resident Early 10 19 21 16 27 24 23
Off-Season Resident Twilight 8 7 11 12 14 25 19
Off-Season Non- Resident Early 8 20 13 15 14 16 30
Off-Season Non-Resident Twilight 3 - 3 3 1 11 10
Sub Total 29 46 48 46 56 76 82
Grand Total 971 10008 10025 10024 11037 10067 10145
NaMCCONSULTING
NATIONAL OOLR OOUNDAVON
Tel : (508) 896-1716 x101
e-mail : Mobden@brewster-ma .gov
brewster-ma .gov
February 4 , 2020
Mark O ' Brien , Director of Operations
Captains Golf Course
1000 Freemans Way
Brewster, MA 02631
Re : Facility Assessment and Capital Plan Review for Captains GC Proposal #220006
Dear Mark .
Great to catch up with you and discuss the plans and future vision for the Captains Golf Course .
I understand that the Town of Brewster is undertaking a strategic review of the long -term capital
that will be required to sustain this property , and is now looking for NGF to provide a high-level
validation of the Town 's capital and funding plan for the Captains GC . The NGF is prepared to
assist the Town with this planning , utilizing our recent experience in conducting golf market
research on Cape Cod in 2019 for the Town of Yarmouth . Working with the Town of Brewster in
2020 , our team will provide insight into future expectations of revenue , expense and capital
requirements based on an updated review of the Captains GC operation , physical condition and
market support .
As we discussed , the NGF has considerable experience in helping municipal golf operators
better understand golf facility operations and the true economic potential of public golf courses ,
particularly as it relates to planning for future capital needs . We have prepared this brief
synopsis of the services that NGF will provide so as to help Town leaders better plan for the golf
course ' s future and make informed decisions regarding the future operation of Captains GC .
The NGF proposes to provide services to the Town of Brewster that will include ;
1 . A summary review of the Captains GC operation , focusing on efficiencies and
operational " best practices , " along with other key issues that will be important to
understanding the future economic potential of the facility .
2 . Completion of a comprehensive facility review , detailing current and future capital
needs for the golf course playing area and all support structures and equipment.
3 . An updated analysis of the public access golf market in Cape Cod to determine
Captains GC' s current market position and potential for future revenue growth .
4 . A 10-year capital plan validation to ensure appropriate prioritization of proposed
capital outlays through FY2029 . The validation will consider both on-site
observations and comparison to industry-accepted useful life expectations .
5 . Identification of any key modifications to the Captains GC operation that will be
required to appropriately support the proposed capital plan and ensure a
maximization of the economic potential of the facility.
6 . Preparation of detailed marketing plan for Captains GC , with emphasis on improving
activity ( rounds , members ) and enhancing revenue ( market-based pricing ) .
7 . Preparation of detailed revenue and expense estimates for Captains GC through
FY2029 ( 10 years) , documenting the capacity to cover required capital expenditures
and estimating the Town subsidy that may be required .
MEMBER RESOURCES • RESEARCH • CONSULTING • DATABASE SERVICES
501 N . HIGHWAY A1A, JUPITER , FL 33477
PHONE: 561 -744-6006 • FAX: 561 -744-9085 • www,NGF .org
Activities & Deliverables to the Town will include :
® Consultant activities on-site at Town offices and at Captains GC , including meetings
and presentations with relevant Town and golf course staff and other stakeholder
groups as defined by the Town of Brewster.
• Delivery of a thorough verbal presentation of preliminary findings after completion of
the on-site facility visit and in -market research .
® A written summary memorandum of findings with a detailed 10-year pro forma
analysis of all revenue and expense centers , and including all estimated capital that
will be required to sustain the public golf operation based on the Town 's vision .
® A formal presentation of findings by the lead NGF consultant before the appropriate
Town staff and/or officials . The presentation will include a concise PowerPoint
summary of all key findings and recommendations .
PROFESSIONAL FEES AND TIMING
Professional fees to NGF for these services will be $ 19 , 500 , including all direct expenses for
travel and incidentals . This professional fee is inclusive of all deliverables as noted up to and
through the delivery of written reports and presentation . NGF Consulting will require
approximately six ( 6 ) weeks for completion of this engagement . The billing procedure for NGF
will comply with Town of Brewster guidelines and assumes billing for services on a monthly
basis .
The NGF Consulting effort will be managed by Richard Singer, Sr . Director of Consulting , one of
the most experienced golf consultants in the U . S . Mr. Singer will personally coordinate all NGF
Consulting efforts on this project, serve as the primary point of contact between NGF and the
Client, and complete any required meetings with Client officials and others ( if applicable ) .
Additional NGF staff will provide additional research and review support .
ACCEPTANCE
A Town of Brewster purchase order incorporating the signed proposal will be utilized to bind the
parties . Alternatively , acceptance of this proposal may be indicated by signing one copy and
returning it to NGF Consulting ' s Jupiter office . Mark , we appreciate the potential opportunity to
work with you and the Town on this project . If you need any clarification or additional
information , please call me directly at the number below .
Sincerely,
L
Richard B . Singer
Director of Consulting Services
( 561 ) 354- 1642
rsinaerAnaf. org
RBS/jr
Acceptance Date
National Golf Foundation Consulting , Inc. - Proposal #220006 - Captains GC Capital Plan - 2
Credit/Refund Policy Rewrite
September 7, 2020
Any application for a REFUND must be received by June 30th of the current membership year.
Any rounds that have been played during the current membership period will be valued at the prevailing
green fee in effect at the time of the application and deducted from the membership fee paid . This shall
be referred to as the remaining balance . To be eligible for a refund of the remaining balance the AFP
cannot have played more than three times .
Any application for a CREDIT must be made no later than 45 days after membership is purchased .
If the application for the CREDIT is approved the remaining balance will be applied only toward the AFPs
membership the following year. This credit is non -transferable, and expires on June 30th of the following
year .
All such refunds or credits will be issued at the discretion of the Golf Commission .
From : joseph Cardito [kayaker8@comcast .net]
Sent : Thursday, July 16 , 2020 9 : 40 AM
To : Golf Commission
Cc: Mark O'Brien
Subject : Re: Refund Request
Anne O'Connell ,
Chair Brewster Golf Commission,
I did read the 2020 Golf Information Guide section which addresses refunds . I find it very
surprising that a debilitating injury is not justification for refund considerations given that I only
joined on June 8 and submitted my request for refund on July 6 . I tried to play through it but it
became increasing painful which is when I contacted Mark. I can provide an affidavit from my
doctor if that is what is needed . Shoulder tendinitis and bursitis take months to heal , as I now
understand, so there is no chance for me to play this season . I had my membership for 28 days
and because I missed June 30 by 6 days the total amount of my membership fee is lost, The rule
seems more punitive than reasonable as life does happen to people. I would greatly appreciate a
relook of my request .
Sincerely,
Joseph Cardito
Andy OWN
Refund Request
August S. 2D20 ffi 10048 PM
Dear Commissioners,
My name is Andrew Oleski and I live in Orleans, MA. For the past 18 years, I have been a non-
resident member of The Captains Goff Course and have also participated in both the Tuesday and
Thursday leagues. I returned from my winter residence in Florida at the and of June this year, much
later than usual due to Covid 19 concerns. Subsequently, I did not join Captains G. C. until July 7th.
After golfing only A rounds, 1 sustained a serious injury on July 28th while in the process of moving.
The end of my left middle finger was crushed beneath a car jack and I ended up In Cape Cod
Hospital E . R. that evening . The accident resulted in a fracture and also required numerous sutures.
Medical documentation is available If needed. Due to this injury, i will be unable to play golf for the
foreseeable future this summer / fall, and I am not in residence on Cape from the and of October until
early June.
Consequently, I am writing to request a refund of my membership fee, minus the 4 rounds of golf I
played . I realize your policy Is not to grant refunds after June 30, however i believe my situation Is
unusual and worthy of your consideration . Thank you.
Sincerely,
Andrew Oleskl
Strategic Plan for Captains Golf Course 2020 - 2025
Aar roved 9 / 1 /2020
Strategic Goal the Whyl
Captains Golf Course' s strategic goal is to be universally recognized as
the "premier municipal golf experience" to be enjoyed on Cape Cod .
Future Focused Vision Statement
The Captains will accomplish this " premier golf experience" by
maintaining a pandemic - safe, golfer focused organization managed by a
professional staff and grounds team that will exceed all expectations .
This experience begins with tee time reservation, welcoming pro - shop
reception, warm up and practice facilities, challenging course play on
either of two, exceptionally groomed 18 hole tracks, culminating with
19th hole activities and exceptional dining provided by Freeman ' s Grill .
Strategic Environment f Forces Beyond our Controll
"Brewster is a welcoming and inclusive community . . . we honor our history
as a working community and partner with Brewster businesses that
support residents and visitors by providing unique, high quality products,
services, and experiences built on our character and environment':
(Town of Brewster Vision 2018)
Captains Golf Course is one of Brewster' s crown jewels, ideally situated
and accessible to both residents and visitors for recreational enjoyment
and a valued resource of eco -tourism in a pristine natural setting . As
such, Captains is expected to fully leverage its unique potential as Cape
Cod ' s only 36 hole public golf facility and positively impact Brewster' s
economy both directly as an annual $ 4M business as well as an indirect
source of intangible revenues to local town businesses . To do this
Captains must sustain the loyalty and patronage of both resident and
non - resident annual members, visitors from both on and off the Cape,
as well as securing the local support of Brewster' s non -golfer resident
population .
1
The Captains is currently not an enterprise fund and the Town of
Brewster expects the Captains to maintain fiscal solvency and to
operate within its FY budget as approved by both the Select Board and
at the annual Town Meeting . Burdened with the course expansion bond
payment over the past several years as well as some adverse weather,
Captains has been forced to deplete its strategic reserves in order to
sustain operations, and conduct emergency repairs resulting in little
opportunity for capital investments . Over the past few years Captains
has only been able to navigate this narrow fiscal pathway and sustain
current customer support and satisfaction because of the leadership,
creative entrepreneurship, and dedication of its grounds and
maintenance teams .
The final bond payment from the Captains ' course expansion was
made in February 2020 . This expansion bond was entirely funded
through golf course revenues with no cost to Brewster taxpa® eters . This
accomplishment brought a glimmer of hope that Captains would close
out FY2020 above budget and then have the opportunity to begin
funding delayed Captains repairs, improvements , and replacements as
well as rebuilding strategic earnings in reserve .
The unanticipated COVID - 19 pandemic that occurred in the spring
of 2020 closed golf down nationally and cast a gloomy outlook for
Captains . Although initial estimates suggested a six - figure deficits-for
FY2020, Captains was able to close FY2020 with a surplus of over 60K
dollars . This impressive achievement resulted from both the fiscal
decision - making and stewardship of the Captains management and
Director of Golf Operations, as well as the welcomed influx of over 150
new annual members joining the Captains.
As we march forward into_FY 2021 and beyond we will continue
to require and demand unprecedented situational awareness and
decision - making by both the Captains management and the Golf
Commission . We must closely track revenues and expenses,
anticipate / mitigate risks impacting rounds played and golfer
satisfaction, and carefully prioritize and resource Captains
requirements for repair, improvement, or replacement while growing
the strategic reserved earnings balance . Finally, we must leverage every
2
opportunity of eco4ourism to maximize profitability and the " Captains
Experience " for our membership and guests .
Golf as a recreational industry depends upon a participating
community with access to leisure time and money. Therefore it is
incumbent on the Captains leadership team to maintain the fine balance
and value of cost per round, time to play, and quality of the course in
order to provide every golfer a premier golf experience and secure
dedicated golfer loyalty.
Finally, in this competitive, dynamic environment our Captains
golf leadership must aggressively seek to leverage every advantage of
emerging technologies to stretch resources and improve our
deliverables . This includes continuous adaptation of such technologies
as energy saving power, solar power, cyber- information technology to
reach all stakeholders, environmental safeguards / cost avoidance, and
overall resource stewardship .
Strategic Priorities Organized into Swim Lanes
Maximize playability/attractiveness of both golf courses and
facilities
Conduct continuous information outreach to members /stakeholders
in order to keep them informed and grow membership . Aggressively
develop and maintain awareness in the non - golfing taxpayers of
Brewster of the tremendous, positive benefit that the Captains
provides to the Town .
Manage Captains environment to shepherd and creatively use all
resources (people, funds, equipment, facilities, land space) and
mitigate risk (flood ; drought; fire ; sink holes, vandalism, accidents,
natural disasters)
Leverage solar projects in starboard parking lot and practice facility
to generate revenues for Captains prioritized requirements and
strategic earnings in reserve,
Develop capital expenditures requirements and priorities for golfer-
centric Facilities and Real Property
Develop and prioritize requirements for repair, improvement, or
replacement of heavy equipment, vehicles and their maintenance
support .
3
APPENDICES
Captains Requirements ( PrioritizedAppendix A
Individual Requirement Worksheet Appendix B
Captains Execution Calendar 2020 - 2025 ( To be published) Appendix C
FY 2021 'E pesed- Budget with Commission recommended prioritized
requirement expenditures and reserve earnings tarEet contributions
(To be published ) Appendix D
2d Draft Requirements Captains 1 to N List
(These are nominated without constraints subject to prioritization and
resourcing decisions This is a running list of proposed requirements to be
assigned into a swim lane for research risk assessment and prioritization)
Starboard & Port Courses Lane 1 )
Tee boxes
Fairways
Bunkers
Greens
Irrigation System (See Note 1 )
Sink Holes (See Note 1)
Practice greens ( 2 )
4
Driving net/Warm Up Area
Divot Mix Boxes
Member/ Stakeholder/Town Non- Golfer Taxpayers Strat Comms (Lane 2 )
Website/ Social media Blog
Spring Member Meeting
Quarterly "State of the Captains " newsletter email
Media Editorials / Messaging
" Benefits of the Captains"
"Safe Golf' at Captains
"Care for the Captains" Campaign
National Golf Foundation Study . . . how Captains benefits Brewster (upon
approval)
Captains Grounds / Environment/ Cart Paths ( Lane 3 )
Vegetation Management/ Grounds Aesthetics
Cart Path & Sidewalk repair/ maintenance (See Note 1 )
Emergency Vehicle Access Points
On Course Restroom facilities
Signage
Patio Furniture Upgrades
Buildings & Structures ( Lane 4
Pump House
Raise Roof
Flood Mitigation
5
Starter Shack
Paint
Re - roof
Maintenance Bldgs (2 )
HVAC
Refurbish Employee Lockers Rm/ Shower/ Break- Lunch room
Superintendent' s Office Modernization
Roof
Cart Barn
Repair Sink hole
Paint
Security
Captains Club House = Freeman's Grill
HVAC
Paint
Carpet
Doors & Windows
Bar & Restaurant Appliances
Pro Shop
HVAC
Roof
Carpet Upper Level
Web Cam
6
Director' s Office
Snack Shack
Rest Room Refurbishment
Expand Capability?
Parkins Lots/ filar Pro ' ect�./ Practice Ran a Facili Lane 51
Starboard, Port, Driving Range Parking Lot Maintenance
Paving/Marking
Sink Hole Repair (See Note 1 )
Lighting
Captains Solar Projects
Driving Range / Practice Area
Paint / Re -roof Shed
Restroom
Sidewalks
Misc Improvements
Warm Up facilities (torso flex?
Sand trap / Bunker Practice
Heavy Equipment Repair, improvement, replacement and maintenance
support (Lane 6)
Wash Rack
Chem / POL Storage - Issue Area
Machine Shop & Equipment Maintenance Facility
Repair Parts Storage Area
Paint Area
7
Note 1 ;
The 1 to N Priority Requirements List remains a work in progress . In an
effort to provide better organization I re - organized the list by swim lanes as I saw
them . I tried to include the discussion points made during our last commission
meeting. "Signage" was added under Lane 3 since it fell under "aesthetics " and
seemed to make sense .
There remains overlap areas . . . . not an exhaustive list but includes such areas
as sink holes, irrigation complex (on & off course pieces) , etc. , we need to discuss
how we want to assign/share these areas that cross swim lane boundaries .
Again, this is not an exhaustive list and as each of us looks at the
requirements list from a swim lane view you will probably think of things to add .
You may also think that certain items may belong somewhere else . . .. again, OK but
let this be our start part to get organized and we will refine as well see requirements
more clearly.
A blank requirement sample worksheet is included. As we complete
worksheets we will catalogue them in Appendix B to the Strat Plan for the
commission's knowledge management and use .
Hope this is helpful .
Captains Golf Course Swim Lanes/ Lines of Effort
Approved 91112QUO
Lane 1 . Maximize Golf Course Playability/Attractiveness (Includes tees,
fairways, bunkers, and greens for both courses; commission
advisor for Pro Shop) (Andrea Johnson)
Lane 2 : Strategic Communications/ Information Outreach to
Membership, Shareholders, Brewster residents
(Wyn Morton)
Lane 3 . Captains Grounds/ Environment/ Cart Paths
(John Kissida)
Lane 4 . Captains Buildings and Structures
(Carl Blanchard)
8
Lane 5 : Parking Lots/ Solar Projects/Practice Range Facility
(Jeff Odell )
Lane 6 : Repair, improvement, or replacement of heavy equipment,
vehicles, and their maintenance support (Dave Valcourt)
Swim Lanes Lifeguard Anne O'Connell (Chair)
captains Strate is Plan Requirement Worksheet
Requirement
Golf Commission OC/ OPR :
Description : ( Briefly describe nature of the requirement, location, and how this
requirement impacts one of the captains ' strategic priorities /lines of operation .)
Risk Assessment : Assess the nature and impact of the risk if not resourced .
Impact High ? Moderate ? Low?
Timeframe? Immediate ? Midterm ? Long term / Future ?
Possible mitigation Options ?
Estimated Cost
i
I
Recommended Requirement Characterization Cred amber green ratine�l I
i
1
Critical ? Important/ Routine ? Desirable?
i
i
i
€I
t
9
I
i
a
E
Additional Comments (example : Linked to other requirements? ) Points of
contact/phone nubers /email .
10