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HomeMy Public PortalAbout008-2015 - Update to Paratransit Service Plan for ADA Compliance` r . CITY OF RICHMOND, INDIANA BOARD OF PUBLIC WORKS AND SAFETY RESOLUTION NO. 8 -2015 A RESOLUTION APPROVING AND UPDATING THE ROSEVIEW TRANSIT PARATRANSIT SERVICE PLAN WHEREAS, In accordance with the federal Americans with Disabilities Act (ADA) as well as Indiana Department of Transportation (INDOT) requirements, the City of Richmond utilizes certain policies and procedures in connection with the Roseview Transit Paratransit Service Plan in order to continue to remain in compliance with the ADA and in order to continue to receive federal funding; and WHEREAS, Said policies and procedures are required to be updated by the City from time to time and said Paratransit Service Plan Policy is attached hereto as Exhibit A; and WHEREAS, It is in the best interest of the City of Richmond that the Board of Public Works and Safety approve the updated policies and procedures set forth in Exhibit A in order that the City of Richmond may continue to remain in compliance with the ADA and 1NDOT requirements. NOW THEREFORE, BE IT RESOLVED by the Board of Public Works and Safety of the City of Richmond, Indiana, that said Board hereby affirms, approves, and adopts the updated Roseview Transit policy in connection with the Paratransit Service Plan attached as Exhibit A. Passed and adopted this f day of ! , 2015, by the Board of Public Works and Safety of the City of Richmond, Indian . Approved:. I � ��X e4 Sally Hutton, May r BOARD OF PUBLIC WORKS AND SAFETY r f Vicki Robinson, President Richard Fbore. Member _ L. Fi6ster, II, APPENDIX B CITY OF RICHMOND PARATRANSIT SERVICE 401 South Q Street, Richmond, IN 47374 (765) 983 -7301 ** Relay Indiana Service Dial 1- 800 =743 -3333 The City of Richmond's Paratransit Service is designed to provide local public transportation services to within the city limits and one mile outside the city limits of Richmond, IN the Senior/Handicapped & Disabled persons who cannot ride a fixed route vehicle. The following rules are in compliance with the Americans with Disabilities Act of 1990, a Federal Civil Rights Law. . OPERATING HOURS FARES Monday thru Friday 6:15 a.m.- 5:45 p.m. Over 60 - Donation Saturday 9:15 a.m. - 4:45 p.m. Under 60 or Disabled - $1.50 per tri • Paratransit/Rose View Transit is closed on New Years Day, Memorial Day, July 41, Labor Day, Thanksgiving, Christmas and every Sunday. • Clients need to complete registration forms. Call 983 -7301 to request a form or ask a paratransit driver. Trips may be made before receiving written approval of eligibility. Seniors and disabled individuals need to have verified information completed and on file. We are Federally funded and required to have this information on file. Out -of- town travelers need to show documentation or another transit system's pass. • Trips need to be scheduled ahead. Call 983 -7301. Appointments can be made up to one (1) month in advance. Appointments for Monday can be made on Sunday, by leaving a message on the answering machine; leave name, phone number, destination and time. Same day pick -up is usually only possible if a cancellation occurs. All stops need to be given to Dispatch. Appointments must be completed before calling for a return trip ride. • All appointments after 3:30 p.m. will require an exact pick -up time to make sure there is transportation available. • Pick -up time will be scheduled in a 1 -hour window prior to a client's appointment. Every effort will be made to accommodate the requested time frame, but multiple requests may require an appointment at an earlier or later hour. • Drivers will wait 7 minutes beyond scheduled pick -up time. Clients that miss that time period will be considered a no -show. Scheduled trips must be cancelled within 1 hour of time or will be considered a no -show. Clients with 3 no -shows in a 30 day period will receive a written warning. After 5 no- shows, the client will be suspended of riding privileges for 30 days. • Exceptions may be made for clients who are unduly delayed due to medical appointments. The client should contact the Dispatcher as soon as possible for another ride. No -shows will be required to pay the fare • Drivers may escort clients to and from the main entrance door. Drivers may not enter any private residence. Drivers may assist with one step. -. ' . • For safety and liability reasons, drivers may maneuver wheelchairs up or down one or two small steps. • Ambulatory passengers may use the lift for boarding/exiting if requested. • Clients with portable oxygen tanks will be transported • Animals must be in a carry on cage. • Drivers will not handle any monies, medications, or personal papers. All Nursing Home facilities must secure paperwork and/or medications on the client. The client must also secure any paychecks. • Clients must handle their own errands. Drivers are only to drive. • Drivers will assist with groceries if clients need assistance. However, we are not responsible for breakage of any grocery items. • Drivers will not carry "wet" clothes in laundry baskets. Only 3 laundry baskets will be transported. Trash bags are not allowed. • Clients who are talking/acting rude or using obscene language or gestures will not be tolerated. • The following items are prohibited from being transported: explosive materials, combustible material, toxic materials, vaporous materials, firearms (Indiana's Concealed Carry Law will be enforced), merchandise that is too large to be held on the lap, and large bulky items. . • If you have a comment, question, or complaint about the service, please call Rose View Operations Manager, Terri Quinter, 983 -7176. Suspension appeals must be submitted to Operations Manager within 30 days of notification of suspension. All passengers will be permitted to continue using service during the appeals process. The Operations Manager will inform all schedulers /dispatchers that the suspension is pending an appeal and to allow service to continue for the affected passenger. An Appeals Committee comprised of passengers, members of community, local officials, and transit personnel will review all applicable information from Paratransit and the involved passenger. All passengers will be offered the opportunity to speak directly with Committee members regarding the submitted appeal. After a thorough review of all available information and testimony, the Appeals Committee will have 30 days in which to issue a recommendation to sustain or reverse the suspension. The Committee recommendation will be forwarded to the Operations Manager for final review. The Operations Manager will have three (3) days to issue a final suspension decision in writing to the passenger involved. All final decicsions will be implemented within seven (7) days of passenger notification.