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Home My Public Portal AboutADA Paratransit General Guidelines-COR DAVE SNOW Mayor CITY OF RICHMOND GREG STIENS ROSEVIEW TRANSIT Director 401 SOUTH Q STREET, RICHMOND, INDIANA 47374 Public Works PHONE (765) 983-7227 TERRI QUINTER Operations Manager ADA Paratransit General Guidelines and Policies Service Area: Rose View Transit provides Complementary Paratransit in all areas that a request for service has an origin or destination within ¾ mile on each side of a fixed route. This also includes the terminus or surrounding area at the end of a route. The entire service area is equal to a 1-1/2 mile area centered on each fixed route in the Rose View system. Persons qualified for paratransit service do not have to live within this defined service area. The only qualification for a paratransit eligible trip is being contained within the ¾ mile service area of one of the fixed routes. Days and Hours of Service: Rose View Transit provides Complementary Paratransit service during the same days and same hours as the fixed route bus service. Response Time: Rose View transit schedules and provides paratransit service to any ADA paratransit eligible person at any requested time on any particular day in response to a request for service made the previous day. ** Rose View Transit will accept same day trips as the schedule allows ** Rose View Transit makes reservation service available during normal business hours of the Rose View Transits administrative offices identified below: Administrative Office Hours: 7:00 a.m. – 4:00 p.m. Monday – Friday Reservation Phone #: (765) 983-7301 Relay: (800) 743-3333 Rose View Transit also accepts reservations via automated voicemail system on Saturdays and Sundays prior to a normal service day on Monday. Rose View Transit may need to negotiate pickup times with the individual making a request for service. However, any trip scheduled to begin more than one hour before or after the individual's desired departure time will be recorded as a trip denial and reported to INDOT for review and evaluation of need for possible additional resources. Please expect Rose View Transit to arrive up to 15 minutes before or after the scheduled pick-up time. Rose View Transit will not wait more than 7 minutes after arrival if the passenger has not appeared to board the vehicle. Reasonable Modifications: Rose View Transit honors requests for reasonable modifications as long the modification does not fundamentally alter the nature of the service. Individuals wishing to request a service modification should contact: Terri Quinter: Rose View Transportation Director 401 South “Q” St. Richmond, IN 47374 Telephone: (765) 983-7227 Relay: (800) 743-3333 Fax (765) 983-7305 *Drivers are restricted from maneuvering wheelchairs up and down steps. Individuals who feel they have been denied a justifiable reasonable modification request and want to file a complaint can do so by contacting the ADA/Title VI Coordinator; Imani Murphy 50 North 5th Street Richmond, IN 47374 Fares: ADA fares can be no more than twice the amount charged for regular fare on the fixed route. The ADA paratransit fare is $1.50 per one way trip. Personal Care Attendants (PCA) ride for free with ADA eligible clients and must have the same origin and destination of the ADA eligible passenger for which they accompany. A person must register and be approved for travel with a PCA before the PCA is eligible to ride for free. Other Fares: Monthly Pass ………..$43.00 Student Monthly Pass ………..$35.00 Senior Citizen Monthly Pass ………..$35.00 Transfers ………..FREE Children 5 yrs. & under ……….. FREE Trip Purpose: Since the fixed route service can be used for any trip purpose, so must the complementary paratransit service. There are also no prioritization based on trip purpose; for example, medical transportation cannot be given priority over recreational trips. Capacity Constraints: Rose View Transit does not operate its complementary paratransit service with capacity constraints; meaning that there can be no limitation on the number of total trips, or trips per person made available per day. Rose View has no pattern of practice of trip denials, missed trips, late pickups or trips in length not comparable to the fixed route. Rose View also does not have any operational practice that has the effect of limiting service to any eligible client. Service Animals: Rose View Transit permits service animals to accompany individuals with disabilities in vehicles and facilities. Service animals are animals that are individually trained to perform tasks for people with disabilities, such as guiding people who are blind, alerting people who are deaf, pulling wheelchairs, alerting and protecting a person who is having a seizure, or performing other special tasks. If an animal’s only function is to provide emotional support or comfort for the rider, that animal would not fall under the regulatory training-based definition of a service animal. Rose View may ask if an animal is a service animal or ask what tasks the animal has been trained to perform. Rose View does not require special ID cards for the animal and will not ask about the person's disability. A service animal will not be excluded from Rose View services unless the animal poses a direct threat to the health and safety of other passengers or the driver. All other pets are prohibited. Portable Oxygen and Respirators: Rose View Transit transports individuals traveling with portable oxygen tanks and respirators. For safety reasons, portable oxygen tanks must be able to be secured. The vehicles have oxygen tank securement devices. No Show Policy: Rose View Transit reserves the right to suspend from services any person, who establishes a pattern or practice of missing scheduled trips without calling to cancel their scheduled trip. This process will however exclude rides that are missed because of issues outside a person’s reasonable control. Service suspension must be comparable to the level of disruption and it also must be able to be appealed. Rose View Transit will work with qualified persons to reduce their no shows prior to suspending service. Rose View Transit reviews all no shows on a 3 month schedule to ensure the process was followed properly to accurately record the number of occurrences. No shows that exceed 25% may result in service suspension. The first occurrence of 25% or more in a 3 month timeframe may result in a 1 week service suspension. The second occurrence within a 6 month timeframe may result in a 2 week suspension of service. The third occurrence within a 9 month timeframe may result in a 3 week suspension. The forth occurrence in annual timeframe may result in a 4 week suspension. All suspension decisions will be the responsibility of the Transit Director and subject to appeal. Packages: Drivers will assist in carrying up to 7 packages (groceries, etc.) to the door of the passenger’s destination. Drivers are prohibited from entering a passenger’s residence or place of business.