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HomeMy Public PortalAbout100_010_Clk_travel vegas MAYOR _, CITY MANAGER Jason Buelterman ,. j Diane Schleicher CITY COUNCIL CLERK OF COUNCIL Wanda Doyle, Mayor Pro Tem I w+ Janet LeViner Barry Brown Rob Callahan "1` a CITY ATTORNEY Bill Garbett ` , Edward M. Hughes Monty Parks -Nralocco0.4 Paul Wolff CITY OF TYBEE ISLAND City Council Agenda Item Request Agenda Item Requests must be submitted to the Clerk of Council by 5:00PM the Thursday prior to the scheduled Council meeting. If this form is received after the deadline, the item will be listed on the next scheduled agenda. Council Meeting Date for Request: November 13, 2014 Item: Request Out-of-State Travel for Woody Hemphill & Rosie Laney to Attend the 2014 National Association of RV Parks & Campgrounds (ARVC) Conference in Las Vegas NV (12/1 -12/5). Explanation: This national conference includes seminars on the latest trends in the outdoor hospitality industry to acquire industry-recognized, professional practices. It will also provide opportunity for completion of sufficient CEUs for recertification as a Certified Park Operator(CPO) for Woody & initial certification for Rosie Laney. Topics will include business management, human resources-leadership, legal issues —risk management, marketing, guest experience, & area management. Budget Line Item Number (if applicable): 100-6180-52-3500 (budgeted within FY operational dept. budget) Paper Work: X Attached* Already Distributed To Be Handed Out at Council Meeting (by Requester) Audio/Video Presentation** ** Audio/video presentation must be submitted to the ]IT department at City Hall By 5:00PM the Thursday prior to the next scheduled City Council Meeting NOTE: Request will be postponed if necessary information is not provided. Submitted by: Woody Hemphill, Campground Manager Phone /Email: 912.257.9890: cell; whemphill@cityoftybee.org Comments: For more information, visit www.arvcg.org Date given to Clerk of Council 10/28/14 * * * P.O. Box 2749—403 Butler Avenue,Tybee Island,Georgia 31328-2749 *Certified* (866)786-4573—FAX(866) 786-5737 City of , Ethics yf www.cityoftybee.org .117 c.��L 10/27/2014 Seminar Descriptions I National Association of RV Parks&Campgrounds I Centennial,CO to ' nei Section arvc Notional Association o fR4Parks&Campgrounds About arvc Membership Foundation Join Now Seminar Descriptions he t e>About ARVC>Outdoor Hosoitaldv Conference and Expo>Seminar Descriptions Business Management Quick Lonks Registration Exhibitor and Sponsor Registration Guest Policies-What Works?What Doesn't? Lodging and Travel Event Highlights Tuesday,December 2 Foundation at OHCE 2:30 p.m.—3:30 p.m. Full Seminar Schedule Presenter.Larry Jones,CPO,7JRanch Full Conference Schedule Frequently Asked Questions Developing policies that are guest friendly and protect your business is not always easy.A few great policies often work better than a multitude of good policies.Learn about policies that work and discover how the problems at your park could be eliminated with clear,well written,and effectively-communicated policies.This session will cover policies related to rate management,refunds,collections,quite hours,office hours and so much more. Yield Management-Making the Most of What You Have Tuesday,December 2 4:00 p.m.—5:30 p.m. Presenter.Deb Kohls,Frontdesk Anywhere Are you empty during the week,early in the season or as the season is ending?Want to fill those empty spaces all the time,but you're not sure how?Then this session is for you.Other hospitality industries manage their occupancy to make the most of the space they have-why don't you?Learn methods for improving your overall occupancy and filling those empty spaces to reach your maximum potential. Cracker Barrel Moderator:Jeff Sims,arvc Tuesday,December 2 6:30 p.m.—8:30 p.m. Have a question that hasn't been answered?Wonder how other parks are managing things?Come ready to ask questions,get answers,and learn from each other in this open-ended,casual event.This is a perfect opportunity to network and get to know other attendees. Gaining a Fresh Perspective on Your Business through Honest Assessment(SWOT) Wednesday,December 3 8:00 a.m.—9:00 a.m. Presenter.Larry Jones,CPO,7JRanch Did you know that if you see something three times your mind forgets to see it again?Or that if you're too focused on the details,you forget to look at the big picture?It's time you took an honest look at your business from all perspectives.In this session,you'll learn how doing a simple SWOT(Strengths,Weaknesses, Opportunities,and Threats)analysis can help you look at things through a new set of eyes and lead you to decision making that can improve your business today and tomorrow. Making Business Decisions from Financial Reports Wednesday,December 3 9:30 a.m.—10:30 a.m. Presenter:Shari Weber,Geneseo Campground Understanding financial reports is hard enough and just making sure your net income is positive may be all you http://www.arw.org/about arvc/seminar descriptions.aspdttaking-your-email 1/10 10/27/2014 Seminar Descriptions I National Association of RV Par{6&Campgrounds I Centennial,CO look at,but is it all you need?Learn what financial reports are important to review regularly and how to interpret the information on the report-even if you don't have a degree in finance.Then learn how to use this information to make sound business decisions that can drive up your bottom line. Expert Round: Going Green-What's It Take?Where to Start? Wednesday,December 3 9:30 a.m.-10:30 a.m. Moderator:Joe Moore,CPO,OHC-Read Bio Recycle,Reduce,Reuse-we hear it all the time,but how realistic is it?Learn from one of our experts how they became a Plan-It-Green friendly park.Other experts will share with you what materials you can utilize that are planet friendly and other green initiatives that might be possible at your business.Don't forget to pick up your Plan-It-Green application to be formally recognized for your efforts. Who Are Your Guests and What Are Their Wants and Needs? Wednesday,December 3 11:00 a.m.—12:00 p.m. Presenter:Jayne L.Cohen,Jayne L.Cohen&Associates Creating a guest feedback driven culture to drive guest satisfaction and revenues is important in determining what your guest want and need.In today's consumer driven economy you must understand and exceed your camper's expectations to remain successful.Understanding who your current guests are,and understanding their wants and needs drives business success.Your campers will teach you how to be successful if you just listen.Learn who your satisfied campers are and how to motivate your satisfied guests to write positive reviews and spread goodwill.Learn how to turn negative reviews and comments into marketing opportunities.Increase revenues by increasing guest satisfaction by creating a culture that cares about guest feedback which breeds repeat and referral business. Managing Business Change-Decisions to Improve Your Bottom Line Wednesday,December 3 12:45 p.m.—3:15 p.m.(Two Parts) Presenter:Dave Bland,Revenue Matters-Read Bio There's so much you want to do and so little time.So how do you pick which project to do and which ones to wait another season(or two)to get started?Improving your bottom line isn't always related to financial return on investment-but it should certainly be considered.Repairing your primary road may not be reflected directly in your bottom line,but creating a better and safer guest experience ultimately does reflect in your bottom line through happy guests and reduced liability.Come Team how to make the best decision possible for your business through a systematic approach. Managing Large Projects Down to the Smallest Detail Wednesday,December 3 2:15 p.m.—3:15 p.m. Project management should be easy-select a project and get started,right?What happens then when you end up with more expenses than you anticipated or legal issues you didn't count on?Leam how to set up a project so that it can be accomplished on time and on budget.Plan for the worst and hope for the best has protected many businesses when the project underway-but exactly how this can be accomplished isn't always easy.Leam everything you ever wanted or needed to know about planning a project to the smallest detail. Rental Units-There's More Than RV Park Models Wednesday,December 3 3:45 p.m.-5:15 p.m. Presenter:Bud Styer,CPO-Read Bio Yurts,Semis,Tree Houses,Boat Houses and so much more.Alternative lodging is a fast-growing part of the outdoor hospitality industry,and if you haven't looked at it recently,you might be surprised at the options that are available.Thin you can't afford to get into rental units?Think again.There are ways to get funding that aren't as painful as you think and there are options that aren't as expensive as you think.Come learn more. Emerging Technologies-Getting Ahead of the Game Thursday,December 4 3:00 p.m.-4:00 p.m. http://www.arvc.org/about_arvc/seminar_descriptions.aspdttaking-your-email 2/10 10/27!2014 Seminar Descriptions I National Association of RV Parks&Campgrounds I Centennial,CO Presenter.Christie Zielinski,KemperLesnik Technologies change so fast that it's impossible to keep up-but if you can be just one step ahead,you can haw a significant competitive advantage.Learn what's on the horizon and how to be one of the first to it. Today,the Square is new,but by the time this session takes place everyone will be using it.You don't want to miss this session to learn what the newest technologies are and how you can use them to improve your business. Putting Together a Business Plan-Steps to Get Started Thursday,December 4 4:30 p.m.-5:30 p.m. Presenter.Michael Guervich,CPO,OHC,Cherry Hill Park It's a big task,and do you really need one?In this session,you'll not only learn why you should have a plan, but what should be included and how to get started.Whether you're wanting to expand,taking out a loan, getting investors,or just planning for the future of your business this is a session you can't afford to miss. Human Resources -Leadership The Value of a Guest-Retention&Return Business Tuesday,December 2 2:30 p.m.—3:30 p.m. Presenter:Larry Brownfield,CPO,OHC-Read Bio Building guest loyalty is a critical piece of your business if you want or depend on return business.Learn what typically creates a return guest and what you might be doing that could cause guests to look elsewhere.If you haw never had luck at repeat business,or if you've noticed a drop in your repeat business,or if you haven't even looked at what percentage of your business comes from repeat business,you need this session. Lessons in Leadership from a Schoolyard Game Tuesday,December 2 2:30 p.m.-3:30 p.m. Presenter.Rich DiGirolamo-Read Bio It was a simple game we learned in grade school,but it taught us all the wrong things about being a great leaders.Let's identify what we should haw learned about leadership,succession planning,and more,and how it relates to the RV&campground industry.What game,you're asking?Come find out!And be prepared to haw fun playing it,too! Happy Employees=Happy Guests-Not the Other Way Around Tuesday,December 2 4:00 p.m.—5:30 p.m. Presenter.Rich DiGirolamo-Read Bio More and more studies,from the Harvard Business Review,industry pioneers,government agencies and workplace consultants are revealing one wry important thing...Employee happiness impacts the customer experience and your bottom line!In this lively session,we'll identify ways to get even more from your full- time and seasonal staff and what it really takes to make your campground one that gets customers talking about you and counting the days until they come back! How to Find and Keep Work Campers Wednesday,December 3 8:00 a.m.—9:00 a.m. Presenter.Pamela Petruschke-Read Bio Amazon employs over 2,000 Work Campers each year.Their system for recruiting and keeping Work Campers obviously works.Learn how Amazon makes their Work Camper program work.Take away ideas for your park and make your Work Camper program one that has them lining up to come back year after year. Give'em a Pickle-It's Not What You Sell,But Who You Serve Wednesday,December 3 9:30 a.m.—10:30 a.m. Presenter.Kelly Jones,CPO,OHC-Read Bio http://vwwv.arvc.org/about ar c/seminar_descriptions.aspx#talang-your-email 3/10 10/27/2014 Seminar Descriptions I National Association of RV Parks&Campgrounds I Centennial,CO The three most important words you'll ever hear from a guest is'NI be back.'"(From Robert Farrell's Give'em the Pickle.)It may be about going the extra mile to make customers happy or putting your own personal stamp on customer service that sets you apart from your competition.Learn why knowing what to do when you're not sure what to do has to do with the now familiar saying"Give'em the Pickle!"(Part one of a two part seminar.) Relieving Stress and Building Teamwork Wednesday,December 3 12:45 p.m.-1:45 p.m. Presenter:Ellie Weiss-Read Bio Humor is the best stress reliever available today.Understanding what drives your employees and adding a touch of humor can make your business less stressful and more enjoyable for everyone.Find out how to introduce humor into your team without going overboard. Worker's Compensation Wednesday,December 3 2:15 p.m.-3:15 p.m. Presenter:Chris Hippie,Leavitt Recreation&Hospitality Insurance When is a worker an employee and when are they an independent contractor?Are you required to have worker's compensation on a 1099 employee?What about work campers?How are the codes assigned and what are the rates?Worker's compensation can be very confusing to employers and its key for employers to understand the basics.Attend this session to learn more about the rules of worker's compensation along with the general"Best Practices"guidelines Understanding How the Affordable Care Act Impacts You Wednesday,December 3 2:15 p.m.-3:15 p.m. Presenter.Vanessa Nelson-Read Bio Health reform is now the law.Employers should familiarize themselves with the Affordable Care Act law and the guidance issued to date,to ensure compliance with a number of provisions that are already in effect and might apply to them.This session will cover the confusing Affordable Care Act law to help reduce your business's risk.Leam from a national expert what you need to know to protect yourself,your employees and your business. Human Resources and the Law:What Every Employer Must Know Wednesday,December 3 3:45 p.m.-5:15 p.m. Presenter.Vanessa Nelson-Read Bio Workplace litigation is on the rise;the average lawsuit settlement is$165,000.The number of employment regulations and legal issues businesses need to be aware of can be overwhelming;especially when you consider the increasing number of workplace lawsuits in our society,along with the ever-changing employment laws.This seminar will help companies reduce their risk of liabilities,as well as,learn the core skills to safely interview applicants,retain key employees,counsel/discipline employees appropriately,and more. Expert Round: Education Programs with OHEP Introduction Wednesday,December 3 3:45 p.m.-5:15 p.m. Moderators:Barb Youmans&Saundra Bryn The Outdoor Hospitality Education Program(OHEP)is quickly becoming the new industry standard for everyone who works in the outdoor hospitality industry.In this session,you'll learn about the program and have an opportunity to learn what it means to be part of a 20-Group,how to Fast Track your way through the Management and Professional Certificate program at the National School of RV Park and Campground Management,and how parks are getting their Superior Quality Staff Designation with the Generalist Fast Track program. Legal Issues - Risk Management Service Animal Regulations&Requirements http://www.arw.org/about arc/seminar descriptions.aspx#talang-your-emaiI 4/10 10/27/2014 Seminar Descriptions I National Association of RV Parks&Campgrounds I Centennial,CO Wednesday,December 3 8:00 a.m.—9:00 a.m. A service animal is one that performs some of the functions and tasks that an individual is unable to perform themselves.Depending on where you are located laws vary;some but not all service animals are required to wear special collars or harnesses or be licensed,certified and have identification papers.Some-but not all. What do you do and how do you know?Don't think you can ask 20 questions to find out-you can typically ask two!In this session,you'll not only learn what those two questions are,but when you have the right to ask a guest with a service animal to leave. Guest Policies-Your Rights and Their Rights Wednesday,December 3 9:30 a.m.—10:30 a.m. With the ever-changing laws around substance use and the rights of the guest,how do you know which policies you can have and which you can't?Learn how to create policies regarding alcohol and marijuana- whether they are legal in your area or not-and guest behavior expectations.What are your guests'legal rights and what are yours?Learn what policies will protect you and your business and how to write them in a clear and fair manner. AED Risk Factors and Ownership Requirements Wednesday,December 3 11:00 a.m.—12:00 p.m. Presenter:Ashton Nara-Read Bio Almost every park now has an AED(Automatic External Defibrillators).In this session,you will learn what the legal requirements are and how to manage the risk of your AED.Are your staff members trained on the use of the AED or do they even need to be?This session will provide you with all of this information and more.Don't have an AED at your park?Learn what you need,how they work,and why you should have one(or more). Security and Credit Card Processing Wednesday,December 3 12:45 p.m.—1:45 p.m. Presenter:Pete Beckary-Read Bio EMV Chip Card,PCI Compliance,Data Integrity;what does it all mean?Learn about the latest security measures available and how to avoid the recent breaches in security(think Target).What procedures should you follow to ensure your guests'-and your own-credit card information is secure?What about online purchases?Don't assume you are doing all you can to protect your guests,yourself and your business against fraud. Safety and Loss Prevention Wednesday,December 3 2:15 p.m.-3:15 p.m. Presenter:Damian Petty,Leavitt Recreation and Hospitality Insurance and Krvstal Allen,Philadelphia Insurance Companies Businesses can face challenges keeping employees(and guests)safe and operating effectively while keeping in compliance with regulatory issues.Risk management begins with you.Attend this session to learn more about how to provide a safe environment for everyone and how to mitigate potential losses through a variety of methods,starting with recognizing potential risks and then taking responsibility to fix them. ADA-Compliance Requirements and Prioritization Wednesday,December 3 3:45 p.m.-5:15 p.m. Presenters:Jeff Sims,CPO,OHC&Mark Douglass Learn the requirements and benefits of ADA compliance,how to get started through proper assessment and prioritization,and what exactly"undue burden"means when it comes to ADA requirements.Learn how becoming ADA compliant might actually help build your business and how even the smallest change can make a big difference.There are tools available to help you through your assessment and prioritization-learn what they are and where to get them. Marketing http://www.arvc.org/about arvC/seminar_descriptions.aspx#taking-your-enmil 5/10 10/27/2014 Seminar Descriptions I National Association of RV Parks&Campgrounds I Centennial,CO More It's Not Who You Know,It's Who Knows You!How to Build Your Business by Raising Your Profile Tuesday,December 2 4:00 p.m.—5:30 p.m. Presenter.David Agin-Read Bio With so many choices confronting your prospective customers and clients,the question is:Why should they choose you?David reveals what it truly takes to recognize and promote your true competitive advantage while building a category-leading brand identity.This eye-opening and engaging business marketing presentation will continue from his keynote address and will leave you with a new perspective of what it takes to stand out and you'll leave with a head full of new ideas and actionable strategies to become top-of-mind with your top prospects. Expert Round: Park Maps and Resort Guides Wednesday,December 3 2:15 p.m.—3:15 p.m. Presenter:Tracie Fisher,CPO,OHC Whether you create your own site map or haw someone else create one for you,every park should haw a site map.In this session,you'll hear from experts who do it themselves and companies who do it for you.Find out the pros and cons of each and ask questions so you can make the best decision possible for your business. Marketing Campaigns that Drive Action Thursday,December 4 3:00 p.m.—4:00 p.m. Presenter:Alicia Williams-Read Bio Want to increase and reward loyalty while driving new customers to your door?Come find out about three things you really want to get with any marketing campaign,the five steps to a great offer,and the five don'ts of any promotion.Learn some great new strategies to help develop your next marketing campaign. Taking Your Email Marketing to the Next Level Thursday,December 4 4:30 p.m.—5:30 p.m. Presenter:Alicia Williams-Read Bio Whether you are currently using email as a marketing tool or not,this session will help you.How do you know your open rates and when is it time to"give up"on a potential customer?Learn the best practices of email marketing and how to leverage email marketing to generate a call to action-making an actual reservation! Guest Experience Guest Experience: Going Beyond Customer Service Thursday,December 4 3:00 p.m.—4:00 p.m. Presenter.Robert Souse,CPO,OHC-Read Bio Guests are now in control!They are basing their continued loyalty and recommendation on the"experience" they haw at your park.The guest experience goes beyond the expected smile,wave,friendly greeting and answering the phone.This session will explore the new"Customer Experience"revolution and provide simple ways to provide a customer experience that will haw your guests coining back and telling their friends about your park. Building Staff Morale to Build the Guest Experience Thursday,December 4 4:30 p.m.—5:30 p.m. Presenter:Jayne L.Cohen,Jayne L Cohen&Associates What does staff morale haw to do with the guest experience?Only everything!Who wants to be on vacation in a place where everyone around them is unmotivated to provide great service or even grump about their job? Learn how having an engaged and satisfied team of employees helps you build a reputable business by keeping guest happy and talking about your park as they plan their next vacation to see you and your team. http://vwvw.ar c.org/about_arvc/seminar descriptions.asp ttak ng-your-email 6/10 10/27/2014 Seminar Descriptions I National Association of RV Parks&Campgrounds I Centennial,CO Area Management Reservation Systems and Alternative Channels Tuesday,December 2 2:30 p.m.—3:30 p.m. Presenter:Scott Anderson-Read Bio Trying to identify which reservation system you should use starts with understanding what you want or need the system to do.Learn a step-by-step process for selecting your next reservation system and what other channels may be available for you to capture even more reservations. Front Desk...The Heartbeat of Every Park Tuesday,December 2 4:00 p.m.—5:30 p.m. Presenter.Blake Ashdown-Read Bio The first place your guests go and the first impression of your park is the front desk.Whether guests are checking in or have an issue or problem,the front desk is where they are headed.Learn five steps of the meet and greet,what customers expect and what they hate when checking in.In addition,you will learn how to handle difficult guests and those occasional IRATE customers. Landscaping Appeal and Environment Improvement Wednesday,December 3 8:00 a.m.—9:00 a.m. Presenter.Joe Moore,CPO,OHC-Read Bio Whether you're landscaping a park in the center of a wooded forest of the Midwest,or the desert of the Southwest,there are things you can do to make your landscape appealing to your guests while improving the environment.Come learn more about everything from taking care of your trees to the advantages of xeriscaping. Expert Round: Reservation Systems-Which is Right For You? Wednesday,December 3 8:00 a.m.—9:00 a.m. Moderator.Scott Anderson-Read Bio You hear about reservations systems all the time.Some new ones come,and some trusted ones leave the market.How do you know what's out there and what each can provide you?In this session you'll learn from three companies on what their system has to offer and what"extras"they can provide that you may not have now. NEC for RV Parks: 100 Amp,Ground Rods,Calculations Wednesday,December 3 9:30 a.m.—10:30 a.m. Presenter.Wade Elliott,CPO-Read Bio 100 amp hookups used to be something to think about in the future.Well,the future may be here.Did you know that two 50 amp hookups is not the same as a 100 amp hookup?Learn how to calculate the actual load capacity for any hookup,what the regulations require regarding upgrading your hookups and what you need to know about ground rods. RV Park Electricity for Beginners Wednesday,December 3 11:00 a.m.-12:00 p.m. Presenter.Wade Elliot,CPO-Read Bio If you don't typically work with electricity but need or want to learn more about electricity,then this is the session for you.Volts,Amps,Kilowatts-it's all the same,right?It's not,and you should know the difference. Come learn what these terms mean and what you need to know to have a conversation regarding electricity with your guests and vendors. Expert Round: Ancillary Income Options http://wwv.arvc.org/about_arvc/seminar_descriptions.asp taking-your-emaiI 7/10 10/27/2014 Seminar Descriptions I National Association of RV Parks&Campgrounds I Centennial,CO Wednesday,December 3 11:00 a.m.-12:00 p.m. Moderator:Tm Deputy,CPO,OHM,Sun N Fun Resort There are many companies out there that offer equipment to bring in extra income.In this session,you'll have the opportunity to hear from three companies whose focus is on items that can improve your bottom line through additional revenue streams. Merchandising 1: Getting the Most from Your Square Footage Wednesday,December 3 12:45 p.m.-1:45 p.m. Presenter.Bobby Martyna,Travado Whether you have a small space or a very large space,the space you have is limited.If you want to expand your product offerings but have no place to put more items perhaps the issue is organization.Learn some great ideas for increasing your square footage by thinking outside the box. Expert Round: Facilities&Maintenance Wednesday,December 3 12:45 p.m.-1:45 p.m. Moderator:Terry Munoz,CPO,OHC Being responsible for your business's facilities and the maintenance that goes along with it is a big job.You may not know how to fix everything,but knowing what the options are before the fix is required may relieve some of the stress when the need arises.Learn from those who have become experts in this area just how they manage it all. Merchandising 2: Pricing and Managing Inventory for the Best ROI Wednesday,December 3 2:15 p.m.-3:15 p.m. Presenter.Bobby Martyna,Travado Your store looks great and has plenty of room,but managing the inventory and determining pricing is another story.Learn how to calculate the best return on investment for each piece of merchandise and how to select and price the ones that are right for you and your business. Food&Beverage Possibilities That Work for Your Business Wednesday,December 3 3:45 p.m.-5:15 p.m. Presenter:Darrin Helfrecht,Pivot Procurement Have you thought about providing food services but didn't think you could or are not sure where to start? Whether you are thinking about a hot dog stand,a pizza bar,or a full-service restaurant this session will help you get started by looking at all the different possibilities,learning how to calculate your possible return on investment and figuring out the steps to implementation. Offering Summer Day Camp at Your Park Thursday,December 4 3:00 p.m.-4:00 p.m. Presenter.Bud Styer,CPO-Read Bio It's summer and there are kids wanting to take advantage of the fun activities you have at your park.What better time to offer parents the option to let the kids have fun while they're at work-and that doesn't mean spending the day in front of the television,not to mention the positive impact on your bottom line.If you have ever thought about running a summer day camp,then you need to attend this session and learn what it takes to make it a reality at your park. Panel: Planned Activities to Get Guests Involved Thursday,December 4 3:00 p.m.-4:00 p.m. Moderator:Kelly Jones,CPO-Read Bio Ancillary options,recreation,activities-what do they all have in common?Getting the guest involved.Whether your guest is 5,35,or 75,there are activities you can do to get and keep them engaged.Learn from a panel of http://www.arvc.org/about_arvc/seminar descriptions.aspAalang-your-email 8/10 10/27/2014 Seminar Descriptions I National Association of RV Parks&Campgrounds I Centennial,CO experts who know your target market and the types of activities that work for them. Themed Weekends That Work Thursday,December 4 4:30 p.m.-5:30 p.m. Presenter:Tim Wilcox,CPO,OHC and Michelle Wilcox,CPO,Gateway Park Campground-Read Bio Discover how creating a weekend around a special theme can help you increase your business and keep your guests happy.Whether it's dinosaurs,chocolate,or Christmas in July,themed weekends draw attention-and usually crowds.In this session,you'll learn how easy creating a themed weekend can be and how extravagant you can get.Come up with ideas no one else has thought of,and begin planning your unique themed weekend. Panel:Television Solutions for Your Park and Your Guests Thursday,December 4 4:30 p.m.-5:30 p.m. Moderator.Larry Brownfield,CPO,OHC-Read Bio With the changes being implemented across the nation and the disappearance of analog television-what do you do and where do you start?Businesses are being forced to make a change,and that usually means increased expense and inconvenience for you and your guest.This panel will help you understand the changes and provide you with some options that could meet yours and your guests'needs. Half-Day Workshops Towers,Routers,and Clouds-Wi-Fi Systems that Work Tuesday,November 2 8:00 a.m.-12:00 p.m. Presenter:Mike Lipic,Serviam,Mike Giesler,Serviam,and Eric Stumberg,Tengolntemet *Separate registration is required.Price: Member:$99 Non-Member:$149 Learn what is required to successfully meet the Wi-Fi needs of not only your business,but your customers.In today's world of technology,customers arrive with high expectations that their electronic devices will have access to the Internet anywhere.If you don't have the right frame work set up in your park,or the right service coming into your park,you will end up with customers who leave unsatisfied.During this workshop you will learn how to evaluate the wireless infrastructure you currently have and how to talk to providers so you get what you need and not just what they want to sell. Securing a Business Loan Tuesday,December 2 8:00 a.m.-12:00 p.m. Presenter.Jack Day-Read Bio *Separate registration is required.Price: Member:$99 Non-Member:$149 Have you ever applied for a business loan only to find out you don't have the information you need to get the loan?Or the lender doesn't understand the outdoor hospitality industry so won't award you the loan?In this workshop,you'll learn how to educate those that have the power to give you a loan,and how to put together the information you need to have a greater chance of getting the loan.Whether you need to make some minor capital improvements,a major expansion,or are trying to get your first loan for your first park-this workshop is for you. +^o� A nationwide commercial insurance program for r RV Resorts,Mobile Home Parks and Campgrounds. #1>,•:•' iyrr'�r `.; Coverage includes:property,general liability..income,umbrella,wind,auto.and workers comp. 4017.004#1,1::!;:,- Call Justin Zale at(602)494-6762 or email jzale @beechercarlson.com. about ar4 http://www.arvc.org/about_am/seminar_descriptions.aspx6ttaking-your-email 9/10 10/27/2014 Seminar Descriptions I National Association of RV Parks&Campgrounds I Centennial,CO Contact pis aster Relief Advertising T.._ Scholarships Opportunities RV Park and Education Design and Campground Owners Development Individuals Get Involved Suppliers Board of Trustees National School of RV Park&Campground Management Copyright©2014 National Association of RV Parks&Campgrounds.All rights reserved. 9085 EMneral Circle,Suite#200,Centennial,CO 80112 I Tel.(303)681-00401(Fax.(303)681-0426 I infor©arvc,org Siternap I Terms of Use I Privacy Policy http://www.arvc.org/about_arvc/seminar descriptions.aspAttal®ng-your-email 10/10