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03 March 4, 2016 State Route 91 Advisory• • • OCTA Jennifer Harmon (RCTC) AGENDA State Route 91 Advisory Committee Meeting Committee Members Berwin Hanna, RCTC, Chairman Al Murray, OCTA, Vice Chairman Ben Benoit, RCTC Michael Hennessey, OCTA Bob Magee, RCTC Shawn Nelson, OCTA Karen Spiegel, RCTC Todd Spitzer, OCTA Tom Tait, OCTA John Tavag/ione, RCTC Kevin Jeffries, RCTC, Alternate Jeffrey Lalloway, OCTA, Alternate Tim Shaw, OCTA, Alternate Ryan Chamberlain, Ca/trans Dist. 12, Ex-Officio Ed Graham, SANBAG, Ex-Officio John Bulinksi, Ca/trans Dist. 8, Ex-Officio City of Corona -City Hall 400 South Vicentia A venue Council Chambers -First Floor Corona, California Friday, March 4, 2016, at 9:00 a.m. lo)~©~UW~f~\ lJ\\ FEB 2 t5 2016 U1J RIVERSIDE COUNTY TRANSPORTATION COMMISSION Any person with a disability who requires a modification or accommodation in order to participate in this meeting should contact the OCTA Clerk of the Board, telephone (714) 560-5676, no less than two (2) business days prior to this meeting to enable OCTA to make reasonable arrangements to assure accessibility to this meeting. Agenda descriptions are intended to give members of the public a general summary of items of business to be transacted or discussed. The posting of the recommended actions does not indicate what action will be taken. The Committee may take any action which it deems to be appropriate on the agenda item and is not limited in any way by the notice of the recommended action. All documents relative to the items referenced in this agenda are available for public inspection at www.octa.net or through the Clerk of the Board's office at the OCTA Headquarters, 600 South Main Street, Orange, California. Call to Order Pledge of Allegiance Member Spiegel 1. Public Comments Page 1 of 3 COMM-SR91AC-00006 m OCTA AGENDA State Route 91 Advisory Committee Meeting Special Calendar 2. Election of New State Route 91 Advisory Committee Chair 3. Election of New State Route 91 Advisory Vice Chair 4. Proposed State Route 91 Advisory Committee Meeting Calendar for 2016 The Committee Chair will lead a discussion regarding the 2016 meeting schedule for the State Route 91 Advisory Committee. The proposed 2016 dates and times for this Committee is provided in Attachment A Consent Calendar (Items 5 and 6) All items on the Consent Calendar are to be approved in one motion unless a Committee Member or a member of the public requests separate action or discussion on a specific item. 5. Approval of Minutes Approval of minutes of the State Route 91 Advisory Committee meeting of December 4, 2015. 6. 91 Express Lanes Monthly Status Reports Kirk Avila, General Manager of the 91 Express Lanes Orange County Transportation Authority Overview The 91 Express Lanes status reports for the months of November 2015 through January 2016 have been prepared for State Route 91 Advisory Committee review. The reports highlight operational and financial activities. Recommendation Receive and file the 91 Express Lanes Monthly Status Reports for the months of November 2015 through January 2016. Regular Calendar There are no Regular Calendar matters. Page 2 of 3 • • • • • • m AGENDA OCTA State Route 91 Advisory Committee Meeting Discussion Items 7. Update on the 91 Express Lanes Pavement Rehabilitation and Variable Message Signs Replacement Project Rose Casey, Director of Highway Programs Orange County Transportation Authority Staff will present an update on the 91 Express Lanes Pavement Rehabilitation and Variable Message Signs Replacement Project. 8. Summary of the Recent 55-Hour Closure on the State Route 91 Freeway - State Route 91 Corridor Improvement Project 9. Anne Mayer, Executive Director Riverside County Transportation Commission The Executive Director of the Riverside County Transportation Commission will present a summary of the recent freeway closure work including the public outreach, media, agency, and emergency provider coordination, and construction activities involved . General Manager's Report 10. Committee Members' Reports 11. Closed Session There is no Closed Session scheduled. 12. Adjournment The next regularly scheduled meeting of this Committee will be held at 9:00 a.m. on the proposed date of Friday, June 3, 2016, at the Orange County Transportation Authority Headquarters, 550 South Main Street, Board Room - Conference Room 07-08, Orange, California . Page 3 of 3 • • • m OCTA ORANGE COUNTY TRANSPORTATION AUTHORITY Proposed State Route 91 Advisory Committee Meeting Calendar for 2016 Attachment A • • • ATTACHMENT A 2016 MEETING CALENDAR STATE ROUTE 91 ADVISORY COMMITTEE March 4, 2016 (1st Friday) June 3, 2016 (1st Friday) August 5, 2016 (1st Friday) December 2, 2016 (1st Friday) 9:00 a.m. City of Corona -City Hall City Council Chambers -First Floor 400 South Vicentia Avenue Corona, California 9:00 a.m. Orange County Transportation Authority -Headquarters Board Room-Conference Room 07-08 (New Board Room) 550 South Main Street 9:00 a.m. Orange, California City of Corona -City Hall City Council Chambers -First Floor 400 South Vicentia Avenue Corona, California 9:00 a.m. Orange County Transportation Authority -Headquarters Board Room -Conference Room 07-08 (New Board Room) 550 South Main Street Orange, California • • • m OCTA Riverside foonty Tronsportolion (ommis;;~~ Committee Members Present Berwin Hanna, RCTC, Chairman Al Murray, OCTA, Vice Chairman Michael Hennessey, OCTA Bob Magee, RCTC Karen Spiegel, RCTC Tom Tait, OCTA Adnan Maiah for Ryan Chamberlain, Ca/trans District 12, Ex-Officio Committee Members Absent Ben Benoit, RCTC Shawn Nelson, OCTA Todd Spitzer, OCTA John Tavaglione, RCTC John Bulinksi, Ca/trans District 8, Ex-Officio Ed Graham, SANBAG, Ex-Officio Call to Order MINUTES State Route 91 Advisory Committee Meeting Staff Present Darrell Johnson, OCTA, Chief Executive Officer John Standiford, RCTC, Deputy Executive Director for Anne Mayer Kirk A vi/a, OCTA, General Manager, 91 Express Lanes Michael Blomquist, RCTC, Toll Program Director Laurena Weinert, OCTA, Clerk of the Board Olga Prado, OCTA, Assistant Clerk of the Board Steve DeBaun, RCTC, Legal Counsel James Donich, OCT A, General Counsel OCTA and RCTC Staff and members of the General Public The December 4, 2015 regular meeting of the State Route 91 Advisory Committee was called to order by Committee Chairman Hanna at 9:13 a.m. Pledge of Allegiance Member Magee led in the Pledge of Allegiance. 1. Public Comments No public comments were received. Special Calendar There were no Special Calendar matters. Consent Calendar (Items 2 through 4) 2. Approval of Minutes A motion was made by Committee Vice Chairman Murray, seconded by Director Hennessey, and declared passed by those present, to approve minutes of the May 29, 2015 meeting . December 4, 2015 Page 1 of 5 m OCTA ' :~llli,., Riverside County Tronsportodon Commission MINUTES State Route 91 Advisory Committee Meeting 3. 91 Express Lanes Monthly Status Reports A motion was made by Committee Vice Chairman Murray, seconded by Director Hennessey, and declared passed by those present, to receive and file the 91 Express Lanes Monthly Status Reports for the months of May 2015 through October2015. 4. Fiscal Year 2014-15 91 Express Lanes Annual Financial Statements Member Hennessey pulled the item and asked why the operating revenues increased eight percent from last year. Kirk Avila, Orange County Transportation Authority (OCTA), General Manager of the 91 Express Lanes, responded that as the economy continues to grow and gas prices continue to decrease, there will be an increase in ridership. A discussion ensued regarding the total deferred outflows of resources. Benjamin Torres, OCTA Section Manager of the Accounting and Financial • Reporting Department, referenced Page 16 in Attachment A of the staff report • and explained the definition of deferred outflows of resources. Member Hennessey requested for future reports to include a column that notes the percent deltas. A motion was made by Committee Vice Chairman Murray, seconded by Director Hennessey, and declared passed by those present, to receive and file the Fiscal Year 2014-15 91 Express Lanes Annual Financial Statements. Regular Calendar There were no Regular Calendar matters. Discussion Items 5. 91 Express Lanes -20-Year Anniversary Kirk Avila, OCTA General Manager of the 91 Express Lanes, showed photos of the 91 Express Lanes facility from 20 years ago when it first opened and prior to opening, as well as showed a video of news media clippings of the opening day from 20 years ago. December 4, 2015 Page 2 of 5 • • • • m OCTA MINUTES Riverside County Transportation Commission State Route 91 Advisory Committee Meeting 5. (Continued) Stella Lin, OCTA Marketing Manager, reported on the marketing campaign for the 91 Express Lanes 20-year anniversary to increase awareness, usage, and positive perception. Ms. Stella showed a video produced by OCTA staff that was inspired by customers' stories on how the 91 Express Lanes helped them arrive on-time for life's precious moments. 6. 241/91 Express Lanes Connector Project Update David Lowe, Transportation Corridor Agencies, Acting Chief Engineer, provided a PowerPoint presentation regarding the State Route (SR) 241/91 Express Lanes Connector Project as follows: • • • • • • • • • • • • Project Overview, Benefits, Delivery Approach, and Schedule; Investment Grade Traffic & Revenue Study; Concept of Operations; Key Policy Issues; Overview Map -SR-55 to Interstate 15 and SR-241 to SR-71; Existing Lane Configuration -Eastbound; Lane Configuration with CIP (Capital Improvement Project) Initial Project - Eastbound; Lane Configuration with SR-241/91 Connector -Eastbound; Restricted Access -Eastbound; Next Steps; Existing Lane Configuration -Westbound; and Lane Configuration with SR-241/91 Connector-Westbound . Member Tait inquired if this project will close off access from the SR-91 general purpose lanes to the toll lanes. Mr. Lowe responded that with this project, access will continue to be open. 7. General Manager's Report Kirk Avila, OCTA General Manager of the 91 Express Lanes, reported that OCTA is working on a pavement rehabilitation plan for the 91 Express Lanes. Construction is expected to begin in June 2016, and will require closures on the express lanes for periods of time in order to complete the work. OCTA is working on a public communications and media relations program for this project. December 4, 2015 Page 3 of 5 m OCTA ~llrll!Tub Riverside County Trunsportu!ion Commission MINUTES State Route 91 Advisory Committee Meeting 7. (Continued) John Standiford, Riverside County Transportation Commission (RCTC) Deputy Executive Director, reported that RCTC's portion of the 91 Express Lanes will open in 2017. Mr. Standiford complimented OCTA for the video regarding the 20-year anniversary of the 91 Express Lanes. He also stated that RCTC looks forward to working with OCTA on marketing strategies, once the extension of the express lanes opens. Mr. Standiford also announced that next Friday, RCTC will celebrate the upcoming extension of the Metrolink 91 line. There will be a ribbon cutting ceremony in Perris for the Metrolink Perris Valley line extension, and the Committee Members are invited to attend the event. Member Spiegel reported that the transportation extensions for Metrolink and the 91 Express Lanes are the first in 20 years. Member Tait commented that it would be financially beneficial for continuous • access on the 91 Express Lanes and inquired if there will be future continuous • access in Orange County. Mr. Avila responded that OCTA is working with a consultant regarding an operational study to address intermediate access points into the express lanes. The study will review if access points make operational sense, are financially feasible, and operationally safe. The study will be completed in summer 2016. Mr. Avila also responded that in regards to continuous access on the 91 Express Lanes, OCTA still has a debt of $115 million on the facility. He stated that there are issues with providing continuous access on a facility that has public debt, as well as other issues. A discussion ensued on the matter. 8. Committee Members' Reports Member Magee commented that RCTC wants to keep the access on the extension of the express lanes as open as possible. He also stated that a future policy discussion and decision is recommended regarding Member Tait's comments about technology advances and continuous access. Member Tait recommended a future agenda item regarding access and continuous access on the express lanes. Member Magee added to Member Tait's recommendation to have both OCTA and RCTC staff discuss the policy steps moving forward and flexibility necessary to take advantage of future technological advancements. December 4, 2015 Page 4 of 5 • • • • ----------------- m MINUTES OCTA Riverside County Tmnspor1olion Commission State Route 91 Advisory Committee Meeting 8. (Continued) Member Spiegel commented that there may be a challenge regarding Member Tait's request to agendized the discussion of access/continuous access. She stated that RCTC has attempted to mirror Orange County's express lanes in order to provide the commuters a seamless experience, and there are concerns with RCTC's toll bonds in regards to Member Tait's recommendations. John Standiford, Deputy Executive Director at RCTC, responded that toll bond concerns regarding access would need to be investigated and both agencies can have these discussion at a future meeting. A discussion ensued on the matter. 9. Closed Session 10. A Closed Session was not conducted at this meeting. Adjournment Before the meeting adjourned, there was a moment of silence for the victims in the mass shooting on December 2, 2015 in San Bernardino . The meeting adjourned at 10:00 a.m., and the next regularly scheduled meeting of this Committee will be held at 9:00 a.m. on Friday, March 4, 2016, at: City of Corona -City Hall 400 South Vicentia Avenue Council Chambers -First Floor Corona, California ATTEST Berwin Hanna Committee Chairman December 4, 2015 Laurena Weinert OCTA Clerk of the Board Page 5 of 5 •m OCTA • • March 4, 2016 To: State Route 91 Advisory Committee From: Kirk Avil~eneral Manager, 91 Express Lanes Subject: 91 Express Lanes Monthly Status Reports Overview The 91 Express Lanes status reports for the months of November 2015 through January 2016 have been prepared for State Route 91 Advisory Committee review. The reports highlight operational and financial activities. Recommendation Receive and file the 91 Express Lanes Monthly Status Reports for the months of November 2015 through January 2016. Background Monthly status reports are prepared to document 91 Express Lanes activity and are provided for State Route 91 Advisory Committee review. Discussion The November 2015 status report for the 91 Express Lanes is provided in Attachment A. In November 2015, traffic volume in the 91 Express Lanes increased 10.7 percent over the same period in 2014 and gross potential toll revenue increased by 11.1 percent as compared to the prior year. The December 2015 status report for the 91 Express Lanes is provided in Attachment B. In December 2015, traffic volume in the 91 Express Lanes increased 9.4 percent and gross potential toll revenue increased by 10.4 percent as compared to the prior year. The January 2016 status report is provided in Attachment C. In January 2016, traffic volume increased by 3.3 percent over the same period in 2015 and gross potential toll revenue increased by 2.2 percent. Orange County Transportation Authority 550 South Main Street/ P.O. Box 14184 I Orange I California 92863-1584 I (714) 560-0CTA (6282) • • • 91 Express Lanes Monthly Status Reports Page2 Fiscal year 2015-16 year-to-date (YTD) traffic volume and toll revenue as of the end of January 2016 increased when compared to the prior year, with YTD traffic volume increasing by 7.6 percent and YTD potential toll revenue up by 8.1 percent. Staff will continue to closely monitor traffic and revenue data and report back to the State Route 91 Advisory Committee regularly. Summary The 91 Express Lanes status report for the months of November 2015 through January 2016 are provided for review. The report highlights operational and financial activities. Attachments A. 91 Express Lanes Status Report -As of November 30, 2015 B. 91 Express Lanes Status Report-As of December 31, 2015 C. 91 Express Lanes Status Report-As of January 31, 2016 ATTACHMENT A • m OCTA Orange County Transportation Authority • As of November 30, 2015 • • • • Operations Overview Traffic and Revenue Statistics Total traffic volume on the 91 Express Lanes for November 2015 was 1, 106,073. This represents a daily average of 36 ,869 . This is a 10.7% increase in total traffic volume from the same period last year when traffic levels totaled 999 ,613. Potential toll revenue for the month was $3,321,087 which represents an increase of 11.1 % from the prior year's total of $2,989 , 134. Carpool percentage for the month was 23.68% as compared to the previous year's rate of 23 .93%. Month-to-date traffic and revenue data are summarized in the table below. The following trip and revenue statistics tables rep resent all trips taken on the 91 Express Lanes and associated potential revenue for the month of November 2015 . Current Month-to-Date (MTD) as of November 30, 2015 Nov-15 Stantec Nov-14 Yr-to-Yr MTD MTD # % MTD % Trips Actual Projected Variance Variance Actual Variance Full Toll Lanes 844 , 108 811 ,045 33 ,063 4 .1% 760,380 11.0% 3+ Lanes 261 ,965 259,392 2,573 1 .0% 239,233 9 .5% Total Gross Tr ips 1 ,106,073 1 ,070,437 35 ,636 3 .3% 999,613 10.7% Revenue Full Toll Lanes $3 ,264 ,622 $3 ,237 ,684 $26 ,937 0.8% $2 ,936,463 11.2% 3+ Lanes $56,466 $67,772 ($11,306) (16.7%) $52,670 7 .2% Total Gross Revenue $3,321 ,087 $3 ,305,456 $15 ,631 0 .5% $2,989,134 11 .1% Average Revenue per Trip Average Full Toll Lanes $3.87 $3 .99 ($0 .12) (3 .0%) $3 .86 0 .3% Average 3+ Lanes $0.22 $0.26 ($0.04) (15.4%) $0 .22 0 .0% Average Gross Revenue $3 .00 $3 .09 ($0.09) (2.9%) $2.99 0.3% 2 The 2016 fiscal year-to-date (YTD) traffic volume is 8% higher than the same period last year . The 2016 fiscal year-to··date revenue is 8.8% higher than for the same period last year. Year-to- date average revenue per-trip is $3.03 . Fiscal year-to-date traffic and revenue data are summarized in the table below. The following trip and revenue statistics tables represent all trips taken on the 91 Express Lanes and associated potential revenue for the months of July 2015 through November 2015. FY 2015-16 to Date as of November 30, 2015 FY 2015-16 Stantec FY 2014-15 Yr-to-Yr YTD YTD # % YTD % Trips Actual Projected Variance Variance Actual Variance Full Toll Lanes 4,434,017 4,404 ,664 29 ,353 0 .7% 4,092 ,369 8 .3% 3+ Lanes 1 ,346 ,522 1,401 ,778 (55,256) (3 .9%) 1,257,680 7 .1% Total Gross Trips 5 ,780 ,539 5 ,806,442 (25,903) (0.4%) 5,350 ,049 8 .0% Revenue Full Toll Lanes $17 , 158,667 $17 ,378 ,113 ($219,446) (1.3%) $15 ,753 ,534 8 .9% 3+ Lanes $340 ,500 $403 ,008 ($62,508) (15.5%) $328 ,261 3 .7% Total Gross Revenue $17 ,499 ,167 $17 ,781 , 121 ($281,954) (1.6%) $16 ,081,795 8 .8% Average Revenue per Trip Average Full Toll Lanes $3.87 $3 .95 ($0.08) (2.0%) $3.85 0 .5% Average 3+ Lanes $0.25 $0 .29 ($0.04) (13.8%) $0.26 (3.8%) Average Gross Revenue $3.03 $3 .06 ($0 .03) (1.0%) $3 .01 0 .7% 3 • • • • • • ---------------------------------------------------··--- Traffic and Revenue Summary The chart below reflects the total trips breakdown between Full Toll trips and HOV3+ trips for FY 2015-16 on a monthly basis. FY 2015-16 Traffic Volume Overview 1,400 ,000 1,225 ,000 1,050 ,000 Cl> 875 ,000 E :I 0 > 700 ,000 525 ,000 350 ,000 175,000 Jul-15 Aug-15 Sep-15 Oct-15 Nov-15 Dec-15 Jan-16 Feb-16 Mar-16 Apr-16 May-16 Jun-16 Month I •Full Toll lane1 •3+ Lanes I The chart below reflects the gross potential revenue breakdown between Full Toll trips and HOV3+ trips for FY 2015-16 on a monthly basis . FY 2015-16 Revenue Summary $3 ,500,000 $3 ,300,000 $3 ,100,000 $2 ,900,000 $2 ,700,000 $2 ,500,000 Jul -15 Aug-15 Sep-15 Oct-15 Nov-15 Oec-15 Jan-16 Feb-16 Mar-16 Apr-16 May-16 Jun-16 Month 4 Peak traffic hour in the eastbound direction reached or exceeded 90% or more of defined capacity fourteen times during the month of November 2015 . As demonstrated on the next chart , westbound peak hour traffic volumes top out at 62% of defined capacity. EASTBOUND PEAK-HOUR VOLUMES Monday 11/02115 Tuesday 11/03/15 Wednesday 11/04/15 Thursday 11/05/15 Friday 11/06/15 PM Time Price HOV Vol. Cap . Price HOV Vol . Cap . Price HOV Vol . Cap. Price HOV Vol . Cap . Price HOV Vol. Cap. 1400 -1500 $4 .70 290 2,020 59% $4 .70 296 1,988 58 % $4 .70 263 2,232 66% $4 .85 310 2,563 75% $3 .20 408 3,011 89% 1500-1600 $5 .05 475 3,008 88% $3.80 532 3,206 94 % $4 .05 497 3,050 90% $4 .75 503 3,085 91 % $10 .15 554 2,835 83% 1600 -1700 $4.85 416 2,886 85% $6 .15 408 2,736 80% $7 .40 430 2,870 84% $9 .80 466 2,980 88% $9 .95 51 1 2,975 88% 1700 -1800 $4.85 494 2,899 85% $5 .55 474 2,736 80% $6 .90 511 3,052 90% $9 .05 479 2,868 84% $6.40 455 2,915 86% 1800 -1900 $5 .05 552 2,791 82% $3 .60 516 2,886 85% $3.60 553 2,963 87% $4.40 517 2,821 83% $5.95 508 2,756 81% 1900 -2000 $3 .55 341 1,755 52% $3 .55 511 2,609 77% $3 .55 406 2,105 62% $5 .15 541 2,584 76% $5.60 507 1,983 58% Monday 11/09115 Tuesday 11/10115 Wednesday 11111115 Thursday 11112115 Friday 11113/15 PM Ti me Price HOV Vol . Cap . Price HOV Vol . Cap . Price HOV Vol. Cap . Price HOV Vol . Cap . Price HOV Vol . Cap . 1400 -1500 $4 .70 260 1,935 57% $4 .70 302 2,137 63% $4 .70 427 2,152 63% $4.85 341 2,469 73% $3 .20 392 3,006 88% 1500 -1600 $5.05 516 3,060 90 % $3.80 465 3,063 90% $4 .05 575 2,870 84% $4 .75 471 2,954 87% $10 .15 525 2,852 84% 1600 -1700 $4.85 450 3,146 93'!. $6 .15 452 2,987 88 % $7 .40 539 2,791 82% $9 .80 469 2,840 84% $9 .95 461 2,789 82% 1700 -1800 $4 .85 431 2,859 84% $5 .55 484 3,059 90'/, $6 .90 510 2,450 72% $9 .05 467 2,865 84% $6.40 518 2,876 85% 1800-1900 $5 .05 516 2,504 74% $3.60 584 3,066 90 '!. $3.60 607 2,587 76% $4 .40 569 3,047 90% $5 .95 555 2,833 83% 1900 -2000 $3 .55 306 1,379 41% $3 .55 478 2,215 65 % $3.55 366 1,422 42% $5 .15 599 2,892 85% $5 .60 508 2,068 61% Monday 11116115 Tuesday 11117115 Wednesday 11118115 Thursday 11/19115 Friday 11120115 PM Time Price HOV Vol . Cap . Price HOV Vol. Cap . Price HOV Vol . Cap. Price HOV Vo l. Cap. Price HOV Vol. Cap. 1400-1500 $4.70 251 1,727 51% $4 .70 286 2,303 68% $4.70 265 2,202 65% $4 .85 322 2,426 71% $3.20 420 2,986 88% 1500-1600 $5.05 542 3,061 90'/, $3 .80 530 3,112 92 % $4 .05 455 3,151 93 % $4 .75 484 3,01 4 89% $10 .15 541 2,845 84% 1600 -1700 $4 .85 432 2,913 86 % $6 .15 430 2,887 85% $7.40 436 2,866 84% $9 .80 445 2,939 86% $9 .95 470 2,909 86% 1700 -1800 $4.85 479 3,062 90 % $5 .55 479 2,840 84% $6.90 481 2,909 86 % $9 .05 496 2,903 85% $6.40 489 2,818 83% 1800 -1900 $5 .05 594 3,01 3 89 % $3.60 510 2,872 84% $3.60 563 3,016 89% $440 542 2,964 87% $5 .95 586 2,819 83% 1900 -2000 $3 .55 343 1,519 45% $3.55 520 2,683 79% $3.55 473 2,264 67% $5 .15 510 2,574 76% $5 .60 471 1,978 58% Monday 11123115 Tuesday 11124115 Wednesday 11 125/15 Thursday 11126115 Friday 11127/15 PM Time Price HOV Vo l. Cap. Price HOV Vol . Cap. Pr ice HOV Vol. Cap . Price HOV Vol . Cap . Price HOV Vol . Cap. 1400 -1500 $4.70 391 2,138 63% $4 .70 456 2,643 78 % $6.80 516 2,947 87% $4 .85 522 1,311 39% $4 .50 295 1,084 32% 1500 -1600 $5.05 536 2,931 86% $3 .80 599 2,976 88 % $7.80 444 2,265 67% $4 .50 436 1,125 33% $4 .50 303 1,037 31% 1600 -1700 $4.85 471 2,699 79% $6 .15 504 2,810 83% $7 .80 568 2,959 87% $4 .50 409 1,089 32% $4 .50 315 1,049 31% 1700 -1800 $4.85 383 2,464 72% $5 .55 520 2,832 83% $7 .80 404 2,206 65% $4 .50 547 1,327 39% $4.50 41 6 1,439 42% 1800 -1900 $5 .05 386 2,283 67% $3 .60 582 2,769 81% $5 .55 568 2,638 78% $4 .85 576 1,215 36% $4 .50 319 874 26% 1900 -2000 $3.55 589 2,356 69% $3 .55 397 1,830 54% $5 .30 392 1,316 39% $4 .85 666 1,338 39% $4 .50 287 706 21% Monday 11/30115 Tuesday 12101115 Wednesday 12102115 Thursday 12103115 Friday 12104115 PM Time Price HOV Vol . Cap . Price HOV Vol. Cap . Pri ce HOV Vol . Cap. Price HOV Vol . Cap. Price HOV Vol . Cap . 1400 -1500 $4 .70 286 1,977 58% 1500 -1600 $5 .05 467 3,010 89% 1600 -1700 $4 .85 282 2,078 61% 1700 -1800 $4.85 263 2,226 65% 1800 -1900 $5.05 511 2,734 80% 1900 -2000 $3 .55 513 2,459 72% 5 • • • • WESTBOUND PEAK-HOUR VOLUMES Monday 11/02/15 Tuesday 11/03/15 Wednesday 11/04/15 Thursday 11/05/15 Friday 11/06/15 AM Time Price HOV Vo l. Cap. Price HOV Vol. Cap . Price HOV Vol . Cap. Price HOV Vol. Cap . Price HOV Vol . Cap. 0400 -0500 $2 .80 421 1,193 35% $2.80 417 1,255 37% $2 .80 408 1,172 34% $2.80 408 1, 174 35% $2.80 358 1,036 30% 0500 -0600 $4 .50 568 1,965 58% $4 .50 587 1,912 56% $4 .50 585 1,942 57% $4.50 608 2,060 61% $4 .25 577 1,94 1 57% 0600 -0700 $4 .70 474 1,923 57% $4.70 437 1.716 50% $4.70 519 1,943 57% $4.70 515 1,955 58% $4.50 475 1,850 54% 0700 -0800 $5 .20 309 1,647 48% $5 .20 360 1,656 49% $5 .20 325 1,645 48% $5 .20 325 1.702 50% $5 .05 297 1,590 47% 0800-0900 $4.70 198 1,687 50% $4.70 187 1,688 50% $4 .70 138 1,354 40% $4.70 185 1,578 46% $4.50 143 894 26% 0900-1000 $3.70 172 1,527 45 % $3.70 166 1,530 45% $370 149 1,227 36% $3.70 199 1,477 43% $3.70 195 1,477 43% Monday 11/09/15 Tuesday 11/10/15 Wednesday 11/11/15 Thursday 11/12/15 Friday 11/13/15 AM Time Price HOV Vol. Cap . Price HOV Vol . Cap. Price HOV Vol. Cap. Price HOV Vol . Cap. Price HOV Vol. Cap. 0400 -0500 $2.80 411 1,249 37% $2.80 370 1,086 32% $2 .80 318 916 27% $2 .80 383 1,153 34% $2.80 379 1,068 31% 0500 -0600 $4.50 587 1,985 58% $4 .50 619 1,962 58% $4 .50 413 1,365 40% $4 .50 613 1,979 58% $4.25 581 1,921 57% 0600 -0700 $4.70 511 1,930 57% $4.70 503 1,947 57% $4.70 354 1,471 43% $4.70 544 1,981 58% $4.50 485 1,879 55% 0700 -0800 $5.20 315 1,588 47% $5 .20 336 1,703 50% $5.20 294 1,300 38% $5.20 317 1,723 51% $5.05 294 1,531 45% 0800 -0900 $4.70 173 1,550 46% $4 .70 213 1,699 50% $4.70 267 1,095 32% $4.70 191 1,634 48% $4.50 187 1,506 44% 0900 -1000 $3.70 141 1,309 39% $3.70 185 1,482 44% $3.70 405 1,463 43% $3.70 195 1,509 44% $3.70 191 1, 197 35% Monday 11/16/15 Tuesday 11117/15 Wednesday 11118/15 Thursday 11119115 Friday 11120115 AM Time Price HOV Vol . Cap. Price HOV Vol. Cap. Price HOV Vol . Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. 0400 -0500 $2.80 406 1, 192 35% $2 .80 426 1,238 36% $2.80 406 1,159 34% $2.80 355 971 29% $2.80 375 1, 135 33% 0500 -0600 $4 .50 573 1,931 57% $4 .50 587 1,947 57% $4.50 599 1,942 57% $4.50 657 2, 106 62% $4.25 576 1,903 56% 0600 -0700 $4 .70 459 1,866 55% $4.70 548 2,024 60% $4.70 488 1,923 57% $4.70 507 2,054 60% $4.50 483 1,840 54% 0700 -0800 $5 .20 209 1,683 50% $5.20 152 615 18% $5.20 326 1,686 50% $5 .20 359 1,775 52% $5.05 332 1,479 44% 0800 -0900 $4 .70 181 1,626 48% $4.70 94 755 22% $4.70 202 1,684 50% $4.70 236 1.726 51% $4.50 183 1,233 36% • 0900 -1000 $370 180 1,471 43% $3.70 192 1,812 53% $3.70 161 1,471 43% $3.70 216 1,601 47% $370 177 1,106 33% Monday 11123115 Tuesday 11124/15 Wednesday 11125/15 Thursday 11/26/15 Friday 11127115 AM Time Price HOV Vol . Cap. Price HOV Vol . Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol . Cap. 0400 -0500 $2 .80 345 977 29% $2 .80 389 1,072 32% $2 .80 397 1,033 30% $1.50 25 48 1% $1.50 47 143 4% 0500 -0600 $4 .50 601 1,939 57% $4.50 593 1,862 55% $4 .70 546 1,747 51% $1.50 28 79 2% $1.50 91 291 9% 0600 -0700 $4.70 442 1,885 55% $4.70 467 1,846 54% $4 .85 359 1,543 45% $1.50 25 100 3% $2.30 77 301 9% 0700 -0800 $5.20 357 1,658 49% $5.20 363 1,659 49% $5 .30 236 1,059 31% $1.50 43 154 5% $2.80 98 374 11% 0800 -0900 $4.70 261 1,546 45% $4.70 255 1,460 43% $5 .30 198 915 27% $1.50 115 296 9% $2.80 116 480 14% 0900-1000 $3.70 333 1,515 45% $3.70 300 1,484 44% $4.85 230 1,0 32 30% $2.30 232 512 15% $3.55 219 644 19% Monday 11/30/15 Tuesday 12101115 Wednesday 12/02115 Thursday 12103115 Friday 12/04/15 AMTime Price HOV Vol . Cap . Price HOV Vol . Cap. Price HOV Vol. Cap . Price HOV Vol . Cap. Price HOV Vol . Cap . 0400-0500 $2.80 416 1,278 38% 0500 -0600 $4 .50 599 1,986 58% 0600 -0700 $4.70 482 1,896 56% 0700 -0800 $5.20 341 1,652 49% 0800-0900 $4.70 185 1,501 44% 0900 -1000 $3.70 185 1,623 48% • 6 Perfonnance Measures ' Nov-15 REPORTING REQUIREMENT Reporting PERFORMANCE STANDARD I I Period I P~rformance ' CUSTOM ffi SERVICE v v -"' v " " -'V Call Wait lirre Monthly Not to exceed 120 seconds 1 :46 .. Abandon Rate Monthly No more than 4 .0% 1.8% Custorrer Satisfaction Monthly At least 75 outbound calls 76 k •VVV . ~·· Convert Violators to Custorrers Qu..-terly 8% or more Convert Violators to Custorrers Arrually 10% or more VIOLATION PROCESSING Response lirre Monthly Within 2 business days of receipt 1.0 1 ~ ~ CUSA Violation Collection Rate Qu..-terly 70% or more r ~ CUSA Violation Collection Rate Arrually 74% or more TRAFFIC OPERATIONS Initial & Secondary Reviews Monthly Equal to or less than 15 days 2.6 ... * Plate Msread Errors Monthly Equal to or less than 0.4% 0 .03% CAS Response lirre Monthly 0 :20 (mnutes) per call 0:09 ACCOUNTING Exceptions Monthly No more than 3 I 0 INFORMATION TECHNOLOGY Back-office System Uptirre Monthly 99% Availability I 100% Netw ork Uptirre Monthly 99% Availability 100% GUSA= Cofiroute USA; GAS= Customer Assistance Specialists •Plate Mis read Error performance is current after a 60-day hold-back period ; therefore, percentage reported here is for 2 months prior to the month of this report . Incoming Call Activity November-15 October-15 FY INCOMING CALL VOLUME ' .. ~ % of l Total Calls Total Total Calls ~%of Total Average Representatives Answered 21 ,154 67 .9% 24,141 68 .7% 22 ,984 IVRAnswered 7 ,671 24 .6% 8 ,253 23 .5% 8,494 *Abandoned Calls = or >20 seconds 555 1.8% 599 1.7% 1,044 **Abandoned Calls -all others 1,757 5.6% 2 ,165 6 .2% 2, 119 Total Incoming Calls: 31 , 137 35,158 34,641 "This data is used in the Abandoned Calls performance measure. -This data represents all IVR abandons and abaidons outside the performa1Ce rreastxe th"eshold . Transponder Distribution Status TRANSPONDER DISTRIBUTION November-15 October-15 FY 2015-16 Tags , % of Total Tags % of Total Average To-Date Issued To New Accounts 720 34.1% 894 35.4% 882 35.7% Additional Tags to Existing Accounts 599 28.4% 620 24.5% 618 25.0% Replacerrent Transponders 792 37.5% 1,013 40.1% 973 39.4% Total Issued 2,111 ~ 2,527 I 2,473 Returned Account Oosures 444 31 .5% 599 30 .6% 456 29.1% Accounts Downsizing 112 7 .9% 178 9 .1% 140 8 .9% Defective Transponders 855 60.6% 1, 181 60.3% 969 61.9% ., Total Returned 1,411 ! 1,958 1,565 7 • • • • • • At the end of November 2015 , the 91 Express Lanes had 117,967 active customer accounts , with 179,343 transponders assigned to those accounts. 122,000 119,992 120,000 118,416 118,000 116,000 114,000 112,000 110,000 108,000 Operational Highlights On-road Operations Number of Accounts by Fiscal Year As of November 30, 2015 117,888 114,556 114,138 112,584 112,473 Fiscal Year 117,967 113,672 112,929 Customer Assistance Specialists (CAS) responded to 133 calls during November. The CAS team received 72 calls to assist disabled vehicles , 12 calls to remove debris and conducted 36 assists or traffic breaks. There were 8 accidents in the Express Lanes and 5 accidents in the general- purpose lanes the CAS provided assistance to . 8 Financial Highlights 91 Express Lanes Operating Statement YTD as of: November 30, 2015 YTD Variance Description Actual 11 > Budaet 11 > Dollar$ Operating revenues: Toll revenue $ 16,324 ,096 .24 $ 15 , 147 ,839 .00 $ 1, 176,257.24 Fee revenue 4 , 113 ,551 .31 2,953 ,780 .00 1,159,771 .31 Total operatina revenues 20,437 ,647 .55 18 , 101 ,619 .00 2 ,336 ,028.55 Operating expenses: Contracted services 3 ,455 ,249 .00 3 ,538,600 .00 83 ,351.00 Administrative fee 1,085 ,992 .70 1,097,450 .00 11,457.30 Other professional services 379 ,486 .85 1,084 ,480 .00 704 ,993 .15 Credit card processing fees 348 ,039.84 349 ,259.00 1,219 .16 Toll road account servicing 365 ,758 .80 119,560 .00 (246, 198.80) Other insurance expense 141,877.71 312,375 .00 170,497.29 Toll road maintenance supply repairs 58 ,323.44 85 ,385 .00 27 ,061 .56 Patrol services 237 ,983.69 231 ,160 .00 (6 ,823.69) Building equipment repairs and main! 175,021.56 299,511.00 124,489.44 Other services 2 ,600 .00 7 ,125 .00 4 ,525 .00 Utilities 8,233 .69 16 ,660 .00 8 ,426.31 Office expense 18,441 .84 38,035 .00 19,593.16 Bad debt expense (2 ,104.36) -2 ,104.36 Miscellaneous 12> 9 ,707 .79 33,495 .00 23 ,787 .21 Leases 103,496.90 206 ,170 .00 102 ,673.10 Total operating expenses 6 ,388 , 109.45 7,419 ,265.00 1,031 ,155.55 Depreciation and amortization l 3l 1,324 ,094.48 -( 1, 324, 094.48) Operating income (loss) 12 , 725 ,443 .62 10 ,682 ,354.00 2,043 ,089.62 Nonoperating revenues (expenses): Reimbursement from Other Agencies -577 ,080 .00 (577 ,080 .00) Interest income 377 ,396.85 307 ,124 .00 70 ,272 .85 .. Interest expense (2 ,377 ,395 .69) (2 ,393 ,355 .00) 15 ,959 .31 Other 489 ,381.29 -489 ,381 .29 Total nonooeratina revenues (expenses) (1 ,510 ,617 .55) (1 ,509 ,151.00) (1,466.55) Transfers in --- Transfers out --- Net income (loss) $ 11,214,826.07 $ 9, 173,203.00 $ 2,041,623.07 'Actual amounts are ac counted for on the accrual basis of ac counting in an enterpris e fund . Budget amounts are accounted for on a modified accrual basis of accounting . 'Miscellaneous expenses include : Bond Insurance Costs , Bank Sen.ice Charge , Transponder Materials . 'Depreciation and amortization are not budgeted items . Capital Asset Activity Percent(%) 7 .8 39.3 12 .9 2.4 1.0 65 .0 0 .3 (205.9) 54 .6 31 .7 (3 .0) 41 .6 63.5 50 .6 51 .5 NJA 71.0 49 .8 13 .9 N/A 19 .1 (100.0) 22 .9 0 .7 N/A (0 .1' N/A N/A 22.3 • • During the five months ending November 30, 2015, capital asset activities included $231 ,898 for the purchase of transponders. • mf:I:;:-9 ATTACHMENT B • m OCTA Orange County Transportation Authority • As of December 31, 2015 • • • • Operations Overview Traffic and Revenue Statistics Total traffic volume on the 91 Express Lanes for December 2015 was 1, 147,611 . This represents a daily average of 37 ,020. This is a 9.4% increase in total traffic volume from the same period last year when traffic levels totaled 1,049 , 155 . Potential toll revenue for the month was $3,422 ,236 which represents an increase of 10.4% from the prior year's total of $3 ,098 ,893 . Carpool percentage for the month was 24.10% as compared to the previous year's rate of 23 .81%. Month-to-date traffic and revenue data are summarized in the table below. The following trip and revenue statistics tables represent all trips taken on the 91 Express Lanes and associated potential revenue for the month of December 2015 . Current Month-to-Date (MTD) as of December 31, 2015 Dec-15 Stantec Dec-14 Yr-to-Yr MTD MTD # % MTD % Trips Actual Projected Variance Variance Actual Variance Full Toll Lanes 871 ,031 799 ,672 71,359 8.9% 799 ,397 9 .0 % 3+ Lanes 276,580 281 ,678 (5,098) (1.8%) 249,758 10.7% Total Gross Trips 1 ,147,611 1 ,081 ,350 66,261 6.1 % 1 ,049,155 9.4% Revenue Full Toll Lanes $3,348,490 $3 ,173,848 $174,642 5.5% $3,037,751 10.2 % 3+ Lanes $73 ,746 $78 ,100 ($4,354) (5.6%) $61 ,142 20.6 % Total Gross Revenue $3,422 ,236 $3 ,251 ,948 $170,288 5.2% $3,098 ,893 10.4% Average Revenue per Trip Aver age Full Toll Lanes $3.84 $3.97 ($0.13) (3.3%) $3.80 1 .1% Average 3+ Lanes $0.27 $0.28 ($0.01) (3.6%) $0.24 12.5 % Average Revenue Per Trip $2 .98 $3.01 ($0.03) (1.0%) $2.95 1 .0 % 2 The 2016 fiscal year-to-date (YTD) traffic volume is 8.3% higher than the same period last year . The 2016 fiscal year-to-date revenue is 9.1% higher than for the same period last year. Year-to- date average revenue per-trip is $3 .02 . Fiscal year-to-date traffic and revenue data are summarized in the table below. The following trip and revenue statistics tables represent all trips taken on the 91 Express Lanes and associated potential revenue for the months of July 2015 through December 2015 . FY 2015-16 to Date as of December 31, 2015 FY 2015-16 Stantec FY 2014-15 Yr-to-Yr YTD YTD # % YTD % Trips Actual Projected Variance Variance Actual Variance Full Toll Lanes 5,305,048 5 ,204 ,336 100,712 1.9% 4 ,891 ,766 8.4% 3+ Lanes 1 ,623 , 102 1 ,683 ,456 (60,354) (3.6%) 1 ,507,438 7 .7% Total Trips 6,928 ,150 6,887,792 40,358 0.6% 6 ,399 ,204 8.3% Full Toll Lanes $20,507 ' 157 $20,551 ,961 ($44,804) (0.2%) $18 ,791 ,286 9.1% 3+ Lanes $414 ,245 $481 ,107 ($66,862) (13.9%) $389,403 6.4% Total Revenue $20,921,403 $21 ,033,069 ($111,666) (0.5%) $19,180,688 9 .1% Full Toll Lanes $3.87 $3.95 ($0.08) (2.0%) $3.84 0 .8% 3+ Lanes $0.26 $0.29 ($0.03) (10.3%) $0.26 0 .0% Revenue Per Trip $3.02 $3.05 ($0.03) (1.0%) $3.00 0.7% 3 • • • • • • Traffic and Revenue Summary The chart below reflects the total trips breakdown between Full Toll trips and HOV3+ trips for FY 2015-16 on a monthly basis . FY 2015-16 Traffic Volume Overview 1,400,000 1,225 ,000 1,050 ,000 Ql 875 ,000 E :::s 0 > 700,000 525,000 350,000 175 ,000 Jul-15 Aug-15 Sep-15 Oct-15 Nov-15 Dec-15 Jan-16 Feb-16 Mar-16 Apr-16 May-16 Jun-16 Month I •Full Toll Lane& •3+Lanes I The chart below reflects the gross potential revenue breakdown between Full Toll trips and HOV3+ trips for FY 2015-16 on a monthly basis. FY 2015-16 Revenue Summary $3 ,900,000 ,----------------------------------------1 $3 ,500,000 $3 ,300,000 $3 ,100,000 $2 ,900,000 $2 ,700,000 $2 ,500,000 Jul -15 Aug-15 Sep-15 Oct-15 Nov-15 Dec-15 Jan-16 Feb-16 Mar-16 Apr-16 May-16 Jun-16 Month 4 Peak traffic hour in the eastbound direction reached or exceeded 90% or more of defined capacity seven times during the month of December 2015 . As demonstrated on the next chart , westbound peak hour traffic volumes top out at 62% of defined capacity . EASTBOUND PEAK-HOUR VOLUMES Monday 11/30/15 Tuesday 12/01/15 Wednesday 12/02/15 Thursday 12/03/15 Friday 12/04/15 PM Time Price HOV Vol . Cap . Price HOV Vol . Cap . Price HOV Vol . Cap. Price HOV Vol. Cap . Price HOV Vol. Cap . 1400-1500 $4 .70 29 1 2,084 61% $4.70 255 2,017 59% $4.85 303 2,389 70% $3 .20 397 3,006 88% 1500 -1 600 $3 .80 509 3,159 93 % $4 .05 506 3,048 90 % $4.75 497 3,02 4 89% $10 .15 570 2,996 88% 1600 -1700 $6 .15 448 3,196 94 % $7.40 470 3,025 89% $9.80 465 2,869 84% $9 .95 474 3,036 89% 1700 -1800 $5 .55 448 2,878 85% $6 .90 469 3,004 88% $9.05 51 2 2,998 88% $6.40 449 2,856 84% 1800. 1900 $3.60 454 2,605 77% $3 .60 544 2,885 85% $4.40 559 2,906 85% $5.95 515 2,538 75% 1900 . 2000 $3 .55 369 1,717 51 % $3 .55 443 2,087 61% $5.15 440 2,09 1 62% $5 .60 408 1,773 52% Monday 12/07/15 Tuesday 12/08/15 Wednesday 12/09/15 Thursday 12/10/15 Friday 12/11/15 PM Time Price HOV Vol . Cap . Price HOV Vol. Cap . Price HOV Vol . Cap . Price HOV Vol , Cap . Price HOV Vol. Cap. 1400-1500 $4 .70 28 1 2,043 60% $4 .70 315 2,306 68 % $4.70 296 2,24 1 66% $4 .85 340 2,437 72% $3 .20 362 2,929 86% 1500 -1600 $5 .05 495 3,042 89% $3.80 426 2,740 81 % $4.05 472 2,946 87% $4 .75 484 3,138 92% $10.15 540 2,849 84% 1600 . 1700 $4 .85 457 2,890 85% $6 .15 453 2,787 82% $7.40 479 2,873 85% $9 .80 453 2,881 85% $9 .95 447 2,816 83% 1700 -1800 $4.85 469 2,845 84% $5.55 480 3,060 90 % $6.90 475 3,053 90% $9.05 500 2,838 83% $6 .40 486 2,890 85% 1800 . 1900 $5.05 583 2,816 83% $3 .60 614 3,126 92 % $3.60 562 2,943 87% $4.40 603 2,969 87% $5 .95 446 2, 176 64% 1900 . 2000 $3 .55 335 1,611 47% $3 .55 425 2,002 59% $3 .55 435 2,048 60% $5 .15 421 1,90 4 56% $5 .60 433 1,674 49% Monday 12114/15 Tuesday 12/15/15 Wednesday 12/16/15 Thursday 12/17/15 Friday 12/18/15 PM Time Price HOV Vo l . Cap . Price HOV Vol . Cap . Pri ce HOV Vol . Cap. Price HOV Vol . Cap . Price HOV Vol. Cap. 1400. 1500 $4 .70 257 1,981 58% $4 .70 257 2,21 9 65% $4.70 273 2,284 67% $4 .85 289 2,398 71% $3.20 41 5 2,909 86% 1500 . 1600 $5 .05 507 3,034 89% $3 .80 433 2,976 88% $4.05 432 3,00 8 88% $4 .75 445 2,983 88% $10.15 544 2,902 85% 1600. 1700 $4.85 44 1 2,865 84% $6 .15 463 2,905 85% $7.40 476 2,957 87% $9 .80 473 2,911 86% $9 .95 518 2,830 83% 1700 . 1800 $4.85 460 2,935 86% $5 .55 404 2,510 74% $6.90 464 2,859 84% $9 .05 460 2,896 85% $6 .40 536 2,852 84% 1800. 1900 $5 .05 578 2,809 83% $3 .60 466 2,319 68% $3.60 574 2,84 6 84% $4.40 57 4 2,956 87% $5.95 509 2,482 73% 1900 -2000 $3 .55 356 1,65 1 49% $3 .55 557 2,675 79% $3.55 509 2,460 72% $5 .15 488 2, 143 63% $5.60 440 1,750 51% Monday 12/21/15 Tuesday 12/22/15 Wednesday 12/23/15 Thursday 12/24/15 Friday 12/25/15 PM Time Price HOV Vol. Cap . Price HOV Vol . Cap . Pri ce HOV Vol . Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. 1400 -1500 $4.70 391 2,302 68% $4.70 395 2,42 7 71% $4.70 485 2,856 84% $3 .20 590 2,312 68% $5 .55 577 1,390 41 % 1500 . 1600 $5 .05 491 2,878 85% $3 .80 471 2,971 87% $4.05 507 2,901 85% $10.15 659 2,07 4 61% $5 .55 510 1, 150 34% 1600 . 1700 $4.85 466 2,830 83% $6 .15 502 2,993 88% $7.40 457 2,77 6 82% $9 .95 622 1,781 52% $5 .55 462 1,032 30% 1700 -1800 $4 .85 474 2,702 79% $5.55 333 2, 195 65% $6.90 553 2,862 84% $6.40 592 1,665 49% $5 .55 443 1,057 31% 1800-1900 $5 .05 571 2,67 1 79% $3 .60 465 2,425 71% $3 .60 467 2,104 62% $5 .95 487 1,361 40% $5 .55 529 1,02 1 30% 1900 -2000 $3 .55 340 1,547 46% $3 .55 366 1,350 40% $3 .55 398 1,519 45% $5.60 471 1, 132 33% $5.55 628 1,135 33% Monday 12/28/15 Tuesday 12/29/15 Wednesday 12/30/15 Thursday 12/31/15 Friday 01/01/16 PM Time Price HOV Vol , Cap . Price HOV Vol . Cap. Price HOV Vol . Cap. Price HOV Vol . Cap. Price HOV Vol . Cap . 1400 -1500 $4.70 415 2,04 1 60% $4.70 407 2,073 61% $4 .70 451 2,472 73% $3 .20 500 2,672 79% 1500-1600 $5.05 513 2,623 77% $3 .80 540 2,910 86% $4 .05 540 2,89 1 85% $10 .15 502 2,21 0 65% 1600 -1700 $4.85 472 2,815 83% $6 .15 51 4 2,809 83% $7 .40 520 2,945 87% $9 .95 482 1,988 58% 1700 -1800 $4.85 496 2,670 79% $5 .55 495 2,871 84% $6 .90 41 2 2,668 78% $6 .4 0 47 2 1,736 51 % 1800 -1900 $5.05 473 1,913 56% $3 .60 492 2, 165 64% $3 .60 583 2,708 80% $5.95 404 1,322 39% 1900 -2000 $3.55 356 1,057 31% $3.55 43 9 1,423 42% $3 .55 387 1,450 43% $5 .60 33 9 885 26% 5 • • • • WESTBOUND PEAK-HOUR VOLUMES Mo nday 11 /30/1 5 Tuesday 12/01/15 Wednesday 12/02/15 Thu rsday 12/03/15 Friday 12/04/15 AM Time Price HOV Vo l. Cap. Price HOV Vol . Cap . Price HOV Vol. Cap. Price HOV Vol . Cap . Price HOV Vol . Cap. 0400 -0500 $2 .80 386 1,049 31% $2 .80 408 1,174 35% $2 .80 412 1,146 34% $2 .80 389 1,126 33% 0500 -0600 $4.50 634 2,077 61% $4 .50 604 2,095 62% $4 .50 637 2,050 60% $4.25 558 1,912 56% 0600 -0700 $4.70 507 1,900 56% $4.70 519 1,953 57% $4.70 544 1,889 56% $4 .50 481 1,738 51% 0700 -0800 $5.20 332 1,698 50% $5.20 333 1,688 50% $5 .20 354 1,694 50% $5.05 339 1,666 49% 0800 -0900 $4.70 192 1,673 49% $4.70 198 1,667 49% $4.70 197 1,628 48% $4.50 212 1,425 42% 0900 -1000 $3.70 199 1,504 44% $3.70 185 1,571 46% $3 .70 180 1,543 45% $3.70 158 1, 183 35% Monday 12/07/15 Tuesday 12/08/15 Wednesday 12/09/15 Thursday 12/10/15 Friday 12/11/15 AM nme Price HOV Vol . Cap . Price HOV Vol. Cap. Price HOV Vol . Cap . Price HOV Vol . Cap . Price HOV Vol. Cap. 0400 -0500 $2 .80 388 1,225 36% $2 .80 416 1, 180 35% $2 .80 430 1,213 36% $2 .80 441 1,218 36% $2.80 369 1,074 32% 0500 -0600 $4 .50 615 1,981 58% $4 .50 626 2,022 59% $4.50 633 1,994 59% $4.50 584 1,908 56% $4.25 536 1,838 54% 0600 -0700 $4.70 507 1,863 55% $4.70 498 1,835 54% $4.70 507 1,886 55% $4.70 507 1,892 56% $4.50 450 1,711 50% 0700 -0800 $5 .20 328 1,645 48% $5 .20 342 1,703 50% $5.20 328 1,695 50% $5 .20 341 1,630 48% $5.05 286 1,466 43% 0800 -0900 $4 .70 192 1,501 44% $4 .70 194 1,612 47% $4.70 207 1,623 48% $4.70 201 1,652 49% $4.50 155 1,23 4 36% 0900 -1000 $3.70 175 1,308 38% $3.70 197 1,787 53% $3.70 181 1,503 44% $3.70 182 1,643 48% $3.70 161 1,175 35% Monday 12/14/1 5 Tuesday 12/15/15 Wednesday 12/16/15 Thursday 12/17/15 Fr iday 12/18/15 AM Time Price HOV Vo l. Cap. Price HOV Vol . Cap. Price HOV Vol . Cap. Price HOV Vol . Cap. Price HOV Vol . Cap. 0400 -0500 $2 .80 410 1,202 35% $2.80 418 1,11 7 33% $2.80 400 1, 142 34% $2.80 415 1,153 34% $2.80 37 5 1,02 1 30% 0500 -0600 $4 .50 569 1,978 58% $4 .50 59 4 1,920 56% $4 .50 585 1,999 59% $4.50 575 1,994 59% $4.25 563 1,842 54% 0600 -0700 $4 .70 474 1,838 54% $4.70 219 727 21% $4.70 538 1,935 57% $4.70 498 1,795 53% $4.50 45 3 1,686 50% 0700 -0800 $5 .20 347 1,668 49% $5 .20 197 619 18% $5 .20 319 1,668 49% $5.20 347 1,664 49% $5 .05 314 1,546 45% • 0800 -0900 $4.70 202 1,609 47% $4.70 339 1,684 50% $4.70 184 1,54 7 46% $4.70 186 1,610 47% $4.50 194 1,326 39% 0900 -1000 $3.70 206 1,51 1 44% $3.70 217 1,911 56% $3.70 177 1,411 42% $3.70 210 1,481 44 % $3.70 168 1,2 45 37% Monday 12/21/15 Tuesday 12/22/15 Wednesday 12/23/15 Thursday 12/24/15 Friday 12/25/15 AM Time Price HOV Vol. Cap . Price HOV Vol . Cap. Price HOV Vol. Cap. Price HOV Vol . Cap. Price HOV Vol. Cap. 0400 -0500 $2.80 338 1,060 31% $2 .80 278 830 24% $2 .80 339 988 29% $2 .80 151 437 13% $1.50 13 32 1% 0500 -0600 $4 .50 541 1,848 54% $4 .50 519 1,853 55% $4 .50 524 1,772 52% $4.25 240 733 22% $1.50 11 39 1% 0600 -0700 $4.70 412 1,697 50% $4.70 419 1,707 50% $4.70 341 1,393 41% $4.50 146 53 4 16% $1.50 12 49 1% 0700 -0800 $5.20 243 1,411 42% $5.20 240 1,369 40% $5.20 207 958 28% $5 .05 120 495 15% $1.50 24 93 3% 0800 -0900 $470 211 1,276 38% $4.70 184 1,485 44% $4.70 206 1,090 32% $4.50 128 586 17% $2.80 54 184 5% 0900 -1000 $3.70 262 1,293 38% $3.70 249 1,520 45% $3.70 270 1,317 39% $3.70 185 696 20% $2 .95 187 502 15% Monday 12/28/15 Tuesday 12/29/15 Wednesday 12/30/15 Thursday 12/31/15 Friday 01/01/16 AM Time Price HOV Vol . Cap . Price HOV Vol . Cap. Pr ice HOV Vol. Cap . Price HOV Vol . Cap. Price HOV Vol. Cap . 0400 -0500 $2.80 315 956 28% $2.80 324 917 27% $2 .80 305 890 26% $2.80 20 1 55 5 16% 0500 -0600 $4 .50 371 1,233 36% $4.50 428 1,389 41% $4 .50 466 1,521 45% $4.25 334 1,007 30% 0600 -0700 $4.70 291 1,106 33% $4.70 359 1,467 43% $4.70 341 1,303 38% $4.50 188 66 1 19% 0700 -0800 $5 .20 262 1,271 37% $5 .20 216 1,157 34% $5.20 209 932 27% $5.05 120 583 17% 0800 -0900 $470 209 1,151 34% $4.70 187 1,014 30% $4.70 190 996 29% $4.50 141 652 19% 0900 -1000 $3.70 257 1,072 32% $3.70 279 1,291 38% $3.70 298 1,227 36% $3.70 207 803 24% • 6 Perfonnance Measures ' I . 1 I Dec-15 REPORTING REQUIREMENT Reppo _rt•dng l PERFORMANCESTANDARD I p f . er10 er ormance CUSTOM ER SERVICE ,. -•" ~--~,.. . ,,_,. ~·~v Call Wait Tirre Abandon Rate Custorrer Satisfaction .. Convert Violators to Custorrers Convert Violators to Custorrers VIOLATION PROCESSING Response Tirre CUSA Violation Collection Rate --- CUSA Violation Collection Rate TRAFFIC OPERATIONS In.ilia~ & Secondary Reviews * Plate Misread Errors CAS Response Tirre ACCOUNTING Exceptions INFORMATION TECHNOLOGY Bac;k-offic~ System Uptirre Netw ork Uptirre Monthly Monthly Monthly Quarterly Annually Monthly Quarterl.Y Annually Monthly Monthly Monthly Monthly Monthly Monthly CUSA = Cofiroute USA ; CAS =Customer Assistance Specialists Not to exceed 120 seconds No more than 4.0% At least 75 outbound calls ' "' 8% or more 10% or more Within 2 business days ()f receipt 70% or more 74% or more EJ:iual to or .less th.a.n .15 .~fays EJ:iual to or less than 0.4% 0:20 (minutes) per call No more than 3 99% Availability 99% Availability 0:52 1.7% 75 23% 1.1 78% 2.4 0.02% 0:08 0 100% 100% *Plate Mis read Error performance is current after a 60-day hold-back period ; therefore, percentage reported here is for 2 months prior to the mo nth of this report . Incoming Call Activity December-15 November-15 FY INCOMING CALL VOLUME ' ..... --~c;r--. ~ 7 ~ 'Total Calls tal Total Calls I % of Total Average I Representatives Answered 22 , 101 67 .8% 21 , 154 67.9% 22,837 .. -- IVRAnswered 7 ,936 24 .3% 7,671 24.6% 8.401_ . " *Abandoned Calls = or >20 seconds 550 1.7% 555 1.8% 962 '" **Abandoned Calls -all others 2 ,024 6 .2 % 1,757 5 .6% 2 ,103 Total Incoming Calls : 32 ,611 31 , 137 34,303 *This data is used in the Abandoned Calls performance measure. **This data represents all IVR ab a-dons ard aba-dons outside the performance measl.fe th'eshold . Transponder Distribution Status TRANSPONDER DISTRIBUTION : Decem,ber-15 November-15 : FY 2015:!6 _ ; Ta_gs .J ·:· of Total Tags % of Total : Average To-Date • • • • • At the end of December 2015 , the 91 Express Lanes had 118,056 active customer accounts, with 179,574 transponders assigned to those accounts. 122,000 119,992 120,000 118,416 118,000 116,000 114,000 113,263 112,000 110,000 108,000 Number of Accounts by Fiscal Year As of December 31, 2015 -~~---·-------------~ 117,888 118,056 116,813 114,556 114,13 8 b fo ~ !b Pl \j ..., '\. ,,, I> '"' <o 'J!{\j ~(;;) ro\S ~<;:) !Oc:s ?! .... <:::f..., -.; ..., ');..,. '>) .... t.it"" ,,, .... \jc::s \j\j \j<;s \j\j \j\;j \jc:s \j .... \j..., \j..., \j..,. \j .... \j..,. '); '); '); '); '); '); '); '); '); '); '); '); Fiscal Year Operational Highlights On-road Operations Customer Assistance Specialists (CAS) responded to 126 calls during December. The CAS team received 75 calls to assist disabled vehicles, 9 calls to remove debris and conducted 27 assists or traffic breaks. There were 9 accidents in the Express Lanes and 6 accidents in the general- purpose lanes the CAS provided assistance to . 8 Financial Highlights 91 Express Lanes Operating Statement YTD as of: 121 31/2015 YTD Variance Description Actual 111 Budaet 111 Dollar$ Percent(%) Operating revenues: Toll revenue $ 19,495,748.02 $ 18, 141 ,230.00 $ 1,354,518.02 Fee revenue 4 ,905,223.32 3 , 372 , 755. 00 1, 532,468. 32 Total ooeratina revenues 24,400,971 .34 21,513,985.00 2,886,986.34 Operating expenses: Contracted services 4 , 193,605.84 4 ,238 ,320 .00 44,714.16 Administrative fee 1,303 , 191 .24 1,299,612 .00 (3,579.24) Other professional services 438,311 .06 1,293,396.00 855,084.94 Credit card processing fees 415,408.24 415,935.00 526 .76 Toll road account servicing 418,523 .68 159,530.00 (258 , 993. 68) Other insurance expense 170,253.24 374 ,850.00 204,596.76 Toll road maintenance supply repairs 66,952 .18 102,462.00 35,509.82 Patrol services 284,409. 71 • 277 ,392.00 (7 ,017.71) .. Building equipment repairs and maint 211 ,696.14 352,674.00 140,977.86 Other services 2 ,600.00 11 ,550.00 8 ,950.00 Utilities 10,306.71 19,992.00 9,685.29 Office expense 20,839.73 63,742.00 42 ,902.27 Bad debt expense (3 ,965.47) -3,965.47 Miscellaneous '2 l 31,465.43 65,402.00 33,936.57 Leases 137,431 .52 247,404.00 109,972.48 Total operating expenses 7 ,701 ,029.25 8 ,922 ,261.00 1,221,231.75 Depreciation and amortization (3) 1,590 ,132 .91 -11,590, 132.91) Operatina income (lossl 15 , 109,809.18 12 ,591 ,724.00 2 ,518,085.18 Nonoperating revenues (expenses): Reimbursement from Other Agencies -842,496.00 (842,496.00) Interest income 430,057 .27 ... 368,560.00 61,497.27 .. Interest expense ... {2 ,847 ,799.83) (2 , 872 , 026. 00) 24,226.17 Other 489,381 .29 -489,381.29 Total nonooeratina revenues (expenses) 11 ,928 ,361.27) 11 ,660,970.00) (267 ,391 .27) Transfers in --- Transfers out --- Net income (loss) $ 13,181,447.91 $ 10,930,754.00 $ 2,250,693.91 'Actual amounts are accounted for on the accrual basis of accounting in an enterprise fund. Budget amounts are accounted for on a modified accrual basis of accounting. 'Miscellaneous expenses include: Bond Insurance Costs, Bank Ser"1ce Charge, Transponder Materials . 'Depreciation and amortization are not budgeted items . Capital Asset Activity 7.5 45.4 13.4 1.1 (0.3) 66.1 0.1 ( 162 .3) 54.6 34.7 (2.5) 40.0 77.5 48.4 67 .3 NIA 51 .9 44.5 13.7 NIA 20.0 (100.0) 16.7 0 .8 NIA (16.1) NIA NIA 20.6 During the six months ending December 31, 2015, capital asset activities included $293,205 for the purchase of transponders. 9 • • • ATTACHMENT C • m OCTA Orange County Transportation Authority • As of January 31, 2016 • • • • Operations Overview Traffic and Revenue Statistics Total traffic volume on the 91 Express Lanes for January 2016 was 1,052,626. This represents a daily average of 33,956 . This is a 3.3% increase in total traffic volume from the same period last year when traffic levels totaled 1,018,633. Potential toll revenue for the month was $3, 183, 144 which represents an increase of 2.2% from the prior year's total of $3, 113,498. Carpool percentage for the month was 23 .61 % as compared to the previous year's rate of 22 .64%. Month-to-date traffic and revenue data are summarized in the table below. The following trip and revenue statistics tables represent all trips taken on the 91 Express Lanes and associated potential revenue for the month of January 2016 . Current Month-to-Date (MTD) as of January 31, 2016 Jan-16 Stantec Jan-15 Yr-to-Yr MTD MTD # % MTD % Trips Actual Projected Variance Variance Actual Variance Full Toll Lanes 804 ,063 825 ,413 (21 ,350) (2 .6%) 787 ,968 2 .0% 3+ Lanes 248,563 263 ,349 (14,786) (5 .6%) 230 ,665 7 .8% Total Gross Trips 1,052 ,626 1,088 ,762 (36 ,136) (33%) 1,018,633 3 .3% Revenue Full Toll Lanes $3 ,118 ,807 $3 ,307 ,278 ($188,472) (5 .7%) $3 ,050 ,096 2 .3% 3+ Lanes $64 ,338 $85 ,105 ($20 ,767) (24.4%) $63,401 1.5% Total Gross Revenue $3 ,183 ,144 $3 ,392 ,383 ($209 ,239) (62%) $3 , 113,498 2 .2% Average Revenue per Trip Average Full Toll Lanes $3 .88 $4 .01 ($0.13) (3 .2%) $3 .87 0 .3% Average 3+ Lanes $0 .26 $0 .32 ($0.06) (188%) $0 .27 (3.7%) Average Gross Revenue $3 .02 $3 .12 ($0 .10) (3 .2%) $3 .06 (1 .3%) 2 The 2016 fiscal year-to-date (YTD) traffic volume is 7.6% higher than the same period last year . The 2016 fiscal year-to-date revenue is 8.1 % higher than for the same period last year. Year-to- date average revenue per-trip is $3.02. Fiscal year-to-date traffic and revenue data are summarized in the table below. The following trip and revenue statistics tables represent all trips taken on the 91 Express Lanes and associated potential revenue for the months of July 2015 through January 2016. FY 2015-16 to Date as of January 31, 2016 FY 2015-16 Stantec FY 2014-15 Yr-to-Yr YTD YTD # % YTD % Trips Actual Proiected Variance Variance Actual Variance Full Toll Lanes 6 , 109, 111 6 ,029 ,749 79 ,362 1.3% 5,679,734 7.6% 3+ Lanes 1,871 ,665 1,946 ,805 (75,140) (3.9%) 1,738,103 7 .7% Total Gross Trips 7 ,980 ,776 7 ,976 ,554 4 ,222 0.1% 7 ,417,837 7 .6% Revenue Full Toll Lanes $23 ,625 ,964 $23 ,859 ,240 ($233,276) (1.0%) $21,841 ,382 8 .2% 3+ Lanes $478 ,583 $566 ,212 ($87,629) (15.5%) $452 ,804 5 .7% Total Gross Revenue $24 , 104,547 $24 ,425 ,452 ($320,905) (13%) $22,294 ,186 8 .1% Average Revenue per Trip Average Full Toll Lanes $3 .87 $3 .96 ($0.09) (23%) $3.85 0 .5% Average 3+ Lanes $0.26 $0 .29 ($0.03) (1 0 .3%) $0.26 0 .0% Average Gross Revenue $3 .02 $3 .06 ($0.04) (1 .3%) $3 .01 0 .3% 3 • • • • • • Traffic and Revenue Summary The chart below reflects the total trips breakdown between Full Toll trips and HOV3+ trips for FY 2015-16 on a monthly basis. FY 2015-16 Traffic Volume Overview 1,400,000 1,225 ,000 1,050 ,000 Cl> 875 ,000 E :::l 0 > 700,000 525 ,000 350 ,000 175 ,000 Jul-15 Aug-15 Sei:>-15 Oct-15 Nov-15 Dec-15 Jan-16 Feb-16 Mar-16 Apr-16 May-16 Jun-16 Month I •Full Toll Lanes •3+Lanes I The chart below reflects the gross potential revenue breakdown between Full Toll trips and HOV3+ trips for FY 2015-16 on a monthly basis . FY 2015-16 Revenue Summary $3 ,900,000 .-----------------------------------..--1 $3 ,500,000 $3 ,300 ,000 $3 ,100,000 $2 ,900 ,000 $2 ,700 ,000 $2 ,500 ,000 Jul-15 Aug-15 Sep-15 Oct-15 Nov-15 Dec-15 Jan-16 Feb-16 Mar-16 Apr-16 May-16 Jun-16 Month 4 Peak traffic hour in the eastbound direction reached or exceeded 90% or more of defined capacity fourteen times during the month of January 2016 . As demonstrated on the next chart, westbound peak hour traffic volumes top out at 59% of defined capacity. EASTBOUND PEAK-HOUR VOLUMES Monday 12/28/15 Tuesday 12/29/15 Wednesday 12/30/15 Thursday 12/31/15 Friday 01/01/16 PM lime Price HOV Vol. Cap. Price HOV Vol. Cap . Price HOV Vol. Cap. Price HOV Vol. Cap . Price HOV Vol . Cap. 1400 -1500 $4 .70 226 644 19% 1500 -1600 $4.70 278 640 19% 1600 -1700 $470 240 570 17% 1700 -1800 $470 273 649 19% 1800-1900 $4.70 306 618 18% 1900 -2000 $4.20 331 591 17% Monday 01/04/16 Tuesday 01/05/16 Wednesday 01106/16 Thursday 01107/16 Friday 01108/16 PM lime Price HOV Vol. Cap . Price HOV Vol. Cap. Price HOV Vol . Cap. Price HOV Vol. Cap . Price HOV Vol. Cap . 1400 -1500 $4.70 301 1,8 43 54% $4.70 272 1,780 52% $4.70 319 2,007 59% $4.85 308 1,977 58% $3.20 437 2,885 85% 1500 -1600 $5.05 506 2,975 88% $3.80 508 3,014 89% $4 05 445 2,605 77% $4.75 508 3,104 91l/o $10.15 610 2,890 85% 1600 -1700 $4.85 434 2,998 88% $6.15 430 2,669 79% $7.40 514 2,901 85% $9.80 468 2,743 81% $9.95 496 2,866 84% 1700 -1800 $4.85 451 2,744 81% $5.55 440 2,541 75% $6.90 389 2,408 71% $9.05 451 2,5 90 76% $6.40 500 2,884 85% 1800 -1900 $5 .05 544 2,346 69% $3.60 402 1,859 55% $3.60 434 2,117 62% $440 486 2,320 68% $5.95 651 2,811 83% 1900 -2000 $3 .55 299 1,152 34% $3.55 251 1,019 30% $3.55 244 1,082 32% $5.15 307 1,256 37% $5 .60 432 1,773 52% Monday 01/11/16 Tuesday 01112/16 Wednesday 01113/16 Thursday 01114/16 Friday 01/15/16 PM lime Price HOV Vol. Cap . Price HOV Vol . Cap . Price HOV Vol . Cap . Price HOV Vol. Cap. Price HOV Vol. Cap. 1400 -1500 $4.70 294 1,987 58% $4.70 296 2,141 63% $4 .70 304 2,175 64% $4.85 359 2,337 69% $3 .20 459 3,047 90% 1500 -1600 $5.05 512 2,970 87% $3.80 446 2,827 83% $4.05 501 3,066 90l/o $4.75 460 3,043 90l/o $10 .15 609 3,055 90% 1600 -1700 $4 .85 444 2,994 88% $6.15 458 3,0 19 89% $7.40 460 2,902 85% $9.80 477 2,903 85% $9.95 528 3, 119 92% 1700 -1800 $4.85 459 2,92 7 86% $5.55 440 2,837 83% $6 .90 463 2,834 83% $9 05 491 2,908 86% $6.40 546 3,102 9Wo 1800 -1900 $5.05 549 2,817 83% $3.60 548 2,972 87% $3.60 564 2,849 84% $4.40 574 2,906 85% $5.95 575 2,787 82% 1900-2000 $3.55 316 1,3 58 40% $3.55 454 2,350 69% $3.55 460 2, 198 65% $5.15 452 2,203 65% $5.60 460 1,785 53% Monday 01/18/16 Tuesday 01/19/16 Wednesday 01/20/16 Thursday 01/21116 Friday 01122/16 PM lime Price HOV Vol. Cap . Price HOV Vol. Cap . Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol . Cap. 1400 -1500 $470 376 1,909 56% $470 67 574 17% $470 285 2,187 64% $4.85 324 2,347 69% $3 .20 439 3,032 89% 1500 -1600 $5 .05 583 2,7 91 82% $3 .80 20 90 3% $4.05 510 3,197 94llo $4.75 493 3,072 90% $10 .15 602 2,983 88% 1600 -1700 $4.85 544 2,767 81% $6 .15 0 0 0% $7.40 431 2,896 85% $9 80 433 2,839 84% $9.95 523 3,080 91°/, 1700 -1800 $4.85 489 2,606 77% $5.55 153 762 22% $6 .90 463 2,921 86% $9.05 480 2,887 85% $6 .40 491 3,085 9Wt 1800 -1900 $5 .05 495 1,819 54% $3.60 472 2,543 75% $3.60 560 2,960 87% $4.40 581 2,894 85% $5.95 594 2,839 84% 1900 -2000 $3 .55 380 1,165 34% $3 .55 325 1,682 49% $3.55 357 1,692 50% $5 .15 475 2,224 65% $5 .60 452 1,850 54% Monday 01/25/16 Tuesday 01126/16 Wednesday 01127/16 Thursday 01/28/16 Friday 01129/16 PM lime Price HOV Vol. Cap . Price HOV Vol. Cap . Price HOV Vol . Cap. Price HOV Vol. Cap . Price HOV Vol. Cap. 1400 -1500 $4.70 288 1,913 56% $470 307 2,139 63% $4.70 292 2,048 60% $4.85 370 2,603 77% $3 .20 447 3,053 90'/o 1500-1600 $5.05 464 2,887 85% $3.80 485 3,177 93% $4.05 520 3,164 93% $4 .75 495 2,994 88% $10.15 590 2,931 86% 1600 -1700 $4.85 430 2,938 86% $6 .15 454 2,941 87% $7.40 444 2,986 88% $9 80 488 2,925 86% $9.95 453 2,621 77% 1700 -1800 $4 .85 457 2,947 87% $5.55 480 2,921 86% $6.90 482 2,930 86% $9.05 468 2,812 83% $6.40 426 2,766 81% 1800 -1900 $5.05 588 2,972 87% $3.60 525 2,939 86% $360 519 2,874 85% $440 547 2,904 85% $5.95 593 2,908 86% 1900 -2000 $3.55 377 1,786 53% $3.55 453 2,117 62% $3.55 457 2,139 63% $5.15 477 2,418 71% $5.60 510 2,233 66% 5 • • • • WESTBOUND PEAK-HOUR VOLUMES Monday 12/28/15 Tuesday 12/29/15 Wednesday 12/30/15 Thursday 12/31/15 Friday 01/01/16 AM Time Price HOV Vol. Cap. Price HOV Vol. C1p. Price HOV Vo l. Cap. Price HOV Vol . Cap. Price HOV Vol. Cap. 0400 -0500 $1.50 28 65 2% 0500 -0600 $1 .50 27 66 2% 0600 -0700 $1 .50 16 67 2% 0700 -0800 $1 .50 20 69 2% 0800 -0900 $1.50 51 126 4% 0900 -1000 $2 .80 109 259 8% Monday 01/04/16 Tuesday 01/05/16 Wednesday 01/06/16 Thursday 01/07/16 Friday 01/08/16 AM Time Price HOV Vol . Cap . Price HOV Vol . Cap. Price HOV Vol. Cap. Price HOV Vol . Cap. Price HOV Vo l. Cap. 0400 -0500 $2 .80 298 856 25% $2 .80 410 1,097 32% $2 .80 381 1,047 31% $2 .80 367 1,070 31% $2 .80 371 1,001 29% 0500 -0600 $4 .50 557 1,843 54% $4 .50 590 1,957 58% $4 .50 629 1,995 59% $4 .50 594 1,894 56% $4.25 563 1,792 53% 0600 -0700 $4.70 488 1,808 53% $4.70 422 1,671 49% $4.70 391 1,409 41% $4.70 457 1,728 51% $4.50 437 1,593 47% 0700 -0800 $5 .20 256 1,410 41% $5 .20 212 1,097 32% $5 .20 212 1,082 32% $5.20 246 1,365 40% $5.05 261 1,256 37% 0800 -0900 $4 .70 179 1, 131 33 % $4 .70 151 1,090 32% $4 .70 135 1,073 32% $4 .70 172 1, 185 35% $4.50 203 1,212 36% 0900 -1000 $3 .70 214 1,079 32 % $3.70 152 1,096 32% $3 .70 163 1,085 32% $3 .70 167 1,211 36% $3.70 258 1,255 37% Monday 01/11/16 Tuesday 01/12/16 Wednesday 01/13/16 Thursday 01/14116 Friday 01/15/16 AM Time Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol . Cap. Price HOV Vol . Cap. Price HOV Vol. Cap. 0400 -0500 $2 .80 406 1,177 35 % $2 .80 332 841 25% $2 .80 428 1,130 33% $2 .80 403 1,092 32% $2 .80 350 961 28% 0500 -0600 $4 .50 609 1,958 58 % $4 .50 613 1,928 57% $4 .50 623 1,877 55% $4 .50 595 1,911 56% $4.25 479 1,457 43% 0600 -0700 $4 .70 515 1,939 57% $4 .70 453 1,695 50% $4 .70 509 1,850 54% $4 .70 518 1,853 55% $4.50 499 1,715 50% 0700 -0800 $5 .20 315 1,616 48% $5 .20 369 1,720 51% $5 .20 306 1,684 50% $5.20 338 1,682 49% $5.05 293 1,484 44% 0800 -0900 $4 .70 184 1,393 41% $4 .70 192 1,677 49% $4.70 165 1,320 39% $4.70 176 1,456 43% $4.50 177 1,364 40% • 0900 -1000 $3 .70 164 1,226 36% $3 .70 182 1,572 46% $3 .70 147 1,266 37% $3.70 159 1,415 42% $3.70 154 1, 120 33% Monday 01/18/16 Tuesday 01/19/16 Wednesday 01/20/16 Thursday 01/21/16 Friday 01/22/16 AM Time Price HOV Vol. Cap. Price HOV Vol . Cap. Price HOV Vol. Cap . Price HOV Vol. Cap. Price HOV Vol. Cap. 0400 -0500 $2 .80 349 974 29% $2 .80 430 1, 139 34% $2 .80 400 1,146 34% $2 .80 411 1,134 33% $2 .80 375 1,015 30% 0500 -0600 $4 .50 407 1,584 47% $4 .50 622 1,961 58% $4 .50 573 1,863 55% $4 .50 590 1,899 56% $4 .25 592 1,868 55% 0600 -0700 $4.70 272 1,205 35% $4 .70 326 1,108 33% $4.70 486 1,877 55% $4 .70 508 1,892 56% $4 .50 486 1,756 52% 0700 -0800 $5 .20 186 899 26% $5 .20 257 947 28% $5 .20 328 1,702 50% $5 .20 322 1,717 51% $5.05 307 1,464 43% 0800 -0900 $4 .70 214 1,002 29% $4 .70 262 1,638 48% $4.70 184 1,455 43% $4 .70 198 1,456 43% $4.50 197 1,295 38% 0900 -1000 $3 .70 304 1,150 34% $3 .70 190 1,733 51% $3 .70 155 1,313 39% $3 .70 179 1,363 40% $3.70 18 1 1, 194 35% Monday 01/25/16 Tuesday 01/26/16 Wednesday 01/27/16 Thursday 01/28/16 Friday 01/29/16 AM Time Price HOV Vol . Cap. Price HOV Vol . Cap. Price HOV Vol . Cap . Price HOV Vol. Cap . Price HOV Vol. Cap . 0400 -0500 $2 .80 407 1,208 36% $2.80 414 1,180 35% $2 .80 438 1,200 35% $2 .80 409 1,140 34% $2 .80 387 1,054 31% 0500 -0600 $4 .50 590 1,972 58% $4 .50 600 1,921 57% $4 .50 599 1,900 56% $4 .50 623 1,920 56% $4 .25 556 1,808 53% 0600 -0700 $4 .70 480 1,919 56% $4 .70 499 1,932 57% $4 .70 520 1,872 55% $4 .70 543 1,934 57% $4 .50 466 1,696 50% 0700 -0800 $5 .20 341 1,662 49% $5 .20 339 1,702 50% $5 .20 330 1,697 50% $5 .20 325 1,654 49% $5 .05 301 1,432 42% 0800 -0900 $4 .70 184 1,599 47 % $4.70 187 1,639 48% $4.70 145 1,469 43% $4 .70 192 1,578 46% $4 .50 175 1,277 38% 0900 -1000 $3 .70 185 1,445 43% $3 .70 174 1,598 47% $3.70 173 1,444 42% $3 .70 186 1,519 45% $3.70 179 1,251 37% • 6 Perfonnance Measures R rt · ' : Jan-16 REPORTING REQUIREMENT eppo . idng : PERFORMANCE STANDARD p f erio , I er ormance . ' . CUSTOM~ SERVICE . Call Wait Time Monthly Abandon Rate Monthly Customer Satisfaction Monthly Convert Violators to Customers Quarter ly Convert Violators to Customers Arrually VIOLATION PROCESSING Respc:>nse Time Monthly CUSA Violation Collection Rate Quarterly CUSA Violation Collection Rate Arrually TRAFFIC OPERATIONS Initial & Secondary Reviews Monthly * Rate Ms read Errors Monthly CAS Response Time Monthly ACCOUNTING Exceptions Monthly INFORMATION TECHNOLOGY Back-office System Uptime Monthly Netw ork Uptime Monthly CUSA = Cofiroute USA ; CAS =Customer Assistance Specialists Not to exceed 120 seconds No more than 4.0% At least 75 outbound calls 8 % or more 10% or more Within 2 business days of receipt 70% or more 74% or more Equal to or .les_s than _15 days Equal to or less than 0.4% 0 :20 (minutes) per call No more than 3 99% Availability 99% Availability 1 :39 3.4% 76 0.9 1.5 0 .01% 0 :04 0 100% 100% •Plate Mis read Error performance is current after a 60-day hold-back period ; therefore, percentage reported here is for 2 months prior to the month of this report . Incoming Call Activity January-16 December-15 FY INCOMING CALL VOLUME f-------~ % of . ~- ' Total Calls ; Total Total Calls I "lo of Total Average Representatives Answered 21 ,017 65.6% 22 , 101 67.8% 22,577 IVRAnswered 7 ,904 24.7% 7,936 24.3% 8 ,330 *Abandoned Calls = or >20 seconds 1,080 3.4% 550 1.7% 978 **Abandoned Calls -all others 2 ,040 6.4% 2 ,024 6 .2% 2,094 Total Incoming Calls : 32 ,041 32 ,611 33 ,979 'This data is used in the Abandoned Calls performance measure. "This data represent s all IVR abandons and abaidons outside the perforrraice measure th"eshold . Transponder Distribution Status TRANSPONDER DISTRIBUTION January-16 Decem ber-15 FY 2015-16 Tags : "lo of Total . Tags "lo of Total Average To-Date Issued ... " To New Accounts 712 35.4% 762 36 .1% 841 35.7% Additional Tags to Existing Accounts 502 24.9% 581 27 .5% 596 25.3% Replacement Transponders 800 39 .7% 766 36 .3% 919 39.0% Total Issued 2,014 l 2,109 I 2,356 I Returned - Account aosures 454 34 .7% 337 30 .7% 438 30.0% Accounts Downsizing 108 8 .3 % 91 8 .3% 128 8 .8% Defective Transponders 747 57 .1% 668 60 .9% 894 61 .3% Total Returned 1,309 l 1,096 I 1,460 7 • • • • • • At the end of January 2016, the 91 Express Lanes had 118, 186 active customer accounts, with 179,838 transponders assigned to those accounts. 122,000 119,992 120,000 118,000 116,000 114,000 113,263 112,000 110,000 108,000 Number of Accounts by Fiscal Year As of January 31, 2016 117,888 114,556 114,138 b ro (\ !b Pl <::> .... ~ 'il{t;j ~c::J f.O<:> C\SS g.p Pf~ ~ .... ....;">- <::>c:s <::>t;j <::>c:s <::><::> <::>\S <::>t;j <::>~ <::> .... '); '); '); '); '); '); '); '); Fiscal Year Operational Highlights On-road Operations l 118,186 116,813 113,672 ,,, ~ " <o ':°': .... ~"' '!;('"-;, "f~ <::>">-<::> .... <::>"' <::>'"-;, '); '); '); '); Customer Assistance Specialists (CAS) responded to 11 O calls during January. The CAS team received 65 calls to assist disabled vehicles , 5 calls to remove debris and conducted 27 assists or traffic breaks. There were 7 accidents in the Express Lanes and 6 accidents in the general- purpose lanes the CAS provided assistance to . 8 Financial Highlights 91 Express Lanes Operating Statement YTD as of: 1/31/2016 YTD Variance Description Actual 11 > Budaet 11 > Dollar$ Percent(%) Operating revenues: Toll revenue $ 22 ,551 ,118.82 $ 20,838,001 .00 $ 1,713 , 117.82 Fee revenue 5 ,696 ,007.29 4 ,077 ,060.00 1,618,947.29 Total operatinQ revenues 28 ,247 , 126.11 24,915,061 .00 3 ,332,065.11 Operating expenses: Contracted services 4 ,876 ,863 .38 4 ,938,040.00 61 , 176.62 Administrative fee 1,520 ,389 .78 1,501 , 774.00 (18,615.78) Other professional services 348 ,690 .51 1,485,897.00 1,137,206.49 Credit card processing fees 479,974.41 478,582.00 (1 ,392.41) Toll road account servicing 478,399 .31 224,000.00 (254 ,399.31) Other insurance expense 198,628.77 437 ,325.00 238,696.23 Toll road maintenance supply repairs 84 ,362 .66 3 ,994,539.00 3 ,910 , 176.34 Patrol services 330 ,835.73 323,624.00 (7,211. 73) Building equipment repa i rs and maint r 252 ,912 .16 ' 149,362 .84 402 ,275.00 Other services 3 ,923.00 12 ,225.00 8 ,302.00 Utilities 12, 143.39 23,324.00 11 ,180.61 Office expense 21 ,119.37 66,824.00 45 ,704 .63 Bad debt expense (4 ,285.28) -4 ,285.28 Miscellaneous 12> 36,617 .36 73, 199.00 36 ,581.64 Leases 180,042.26 288,638.00 108,595.74 Total operating expenses 8 ,820,616.81 14,250,266.00 5,429 ,649.19 Depreciation and amortization l 3> 1,854 ,711 .64 -(1 ,854,711.64) Orn!rating income (loss) 17 ,571 ,797 .66 10, 664, 795. 00 6 ,907 ,002.66 Nonoperating revenues (expenses): Reimbursement from Other Agencies -863, 122.00 (863 , 122.00) Interest income 466,216.61 418 ,558.00 47 ,658.61 r Interest expense (3 ,318 ,203.97) r (3 ,350 ,697.00) 32 ,493.03 Other 489,503 .99 -489 ,503.99 Total nonooeratina revenues lexoensesl (2 , 362,483. 37) (2 ,069 ,017.00: (293 ,466.37) Transfers in --- Transfers out --- Net income (lossl $ 15,209,314.29 $ 8, 595, 778. 00 $ 6,613,536.29 'Actual amounts are accounted for on the accrual ba s is of accounting in an enterpnse fund . Budget amounts are accounted for on a modified accrual basis of accounting . 'Miscellaneous expenses include: Bond Insurance Costs , Bank Serl.ice Charge , Transponder Materials . 'Depreciation and amortization are not budgeted items . Capital Asset Activity 8 .2 39.7 13.4 1.2 (1 .2) 76 .5 (0.3) (113.6) 54.6 97 .9 (2 .2) 37 .1 67.9 47.9 68.4 NIA 50.0 37 .6 38 .1 NIA 64.8 (100.0) 11.4 1.0 NIA (14 .2) NIA NIA 76.9 • • During the seven months ending January 31 , 2016, capital asset activities included $293,205 for • the purchase of transponders . 9 • 7 . • • • • • m OCTA ORANGE COUNTY TRANSPORTATION AUTHORITY Update on the 91 Express Lanes Pavement Rehabilitation and Variable Message Signs Replacement Project PowerPoint 30 auaaowlat! Bm aBessaw apgeiaen auaaned se el ssaadx3 1,6 aye uo a}epdn Pue oRelfficleilet1 � f///M////"Mlf//////f/ff/M/7//a • • • • • General Overview of Project • 40 lane miles of pavement rehabilitation both eastbound and westbound I O'~ ;· ·. · ~~-'·. · ,~~,~ / .. :.: '( I : -~ I ' ; , between State Route 55 (SR-55) and I. ~ · / \ the Riverside County line ~~ . • Replacement of the six ch ngeable \ message signs used for pricing and :. ,.,~\ '" t information with light-emitting diode --' .,-~ .. ·c technology signs ·· \._, , -~ • Project to be completed by January 2017 ~~l , , t~ ! --· /" ) • California Department of Transportation PRoJECTLocAT•oNMAP ~" ,~--' . .J;..OOOf!!'et 91 Express Lanes Rehabilitation Project managing construction ~~~~ Project Cost and Schedule • Engineers' estimate for construction capital is $20,500,000 • February 23, 2016 -Ready to List • March 15, 2016 -Advertise for Construction Bids •April 15, 2016 -Open Bids • May 1 , 2016 -Award Contract • June 15, 2016 -Approve Contract/Notice to Proceed • January 2017 -Complete Construction • • • • • Planned Construction Closures • Nightly as needed as follows: • Eastbound 10 p.m. to 6 a.m. • Westbound 8 p.m. to 4 .m. • 56-hour weekend as follows: • 5 weekends eastbound 11 p.m. Friday to 6 a.m. Monday • 5 weekends westbound 8 p.m. Friday to 4 a.m. Monday • First order of work will be the east end from State Route 241 to the Riverside Ii • General purpose (GP) lane number 1 will be closed in work locations during th weeke • The toll revenue loss resulting from the planned closures is calculated and includ in fiscal year revenue forecast for the facility. In addition, the construction costs for are included in the operations and maintenance budget for the current fiscal year. • Communication and Media Relations Program • Consultant: retain communications consultant • Customer Outreach: e-blasts, on-site signage • Public Communications: stakeholder briefings, on-site signage, e-mail bla direct mail, and neighborhood canvassing • Advertising: traffic radio spots, social media advertising, cross-promotions wi agencies, community organizations, and partners • Media Relations: media advisory, news release, and media outreach an briefings • • • • • • Status of Other Active State Route 91 (SR-91) Corridor Projects WB lane Addition WB & EB Lane Bypass WB & EB Lane EB Lane • SR-91 Westbound (WB) Widening Between State Route 57 (SR-57) and Interstate 5 (4.5 miles) Project Widening lane Project Addition Project Addition Project ~ntler Construction En~ronmental Review Operational lmprovemerA ('.omplete ('.omplete Phase Prod Un~9r Crnstruction );;>-Provides an additional GP lane );;>-Widens six undercrossing bridges J' ~ ;i... Construction approximately 97 percent complete ~ . ~ Construction completion: March 2016 ~ ~ ~ i · Fullerton M. i.: • SR-91 Widening Between SR-57 and SR-55 (5 miles) 8 ~ t1' 1 . ~ I Pacent1a ;,. Provides one GP lane eastbound (EB) from SR-57 to SR-55 and i · -one GP lane WB from Glassel! Street to State College Boulevard b-1 ,-----~ );;>-Environmental phase approximately 20 percent complete -CC 1 1 ._ Environmental phase completion: October 2018 • SR-91 Tustin Avenue/SR-55 Interchange (2 miles) );;>-Adds a WB auxiliary lane beginning at northbound SR-55 to WB SR-91 connector through the Tustin Avenue interchange )i;--Construction approximately 84 percent complete Construction completion: April 2016 Buena Park I '' Anaheim llr~ a I ,\\ II Anaheim Hills D • • • SUMMARY OF THE RECENT 55-HOUR CLOSURE ON THE STATE ROUTE 91 FREEWAY- STATE ROUTE 91 CORRIDOR IMPROVEMENT PLAN POWERPOINT PRESENTATION TO BE SENT UNDER SEPARATE COVER PRIOR TO THE MARCH 4, 2016 STATE ROUTE 91 ADVISORY COMMITTEE MEETING