HomeMy Public PortalAbout03 March 4, 2016 State Route 91 Advisory"
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O C T A
J e n n i f e r H a r m o n
( R C T C )
A G E N D A
S t a t e R o u t e 9 1 A d v i s o r y C o m m i t t e e M e e t i n g
C o m m i t t e e M e m b e r s
B e r w i n H a n n a , R C T C , C h a i r m a n
A l M u r r a y , O C T A , V i c e C h a i r m a n
B e n B e n o i t , R C T C
M i c h a e l H e n n e s s e y , O C T A
B o b M a g e e , R C T C
S h a w n N e l s o n , O C T A
K a r e n S p i e g e l , R C T C
T o d d S p i t z e r , O C T A
T o m T a i t , O C T A
J o h n T a v a g / i o n e , R C T C
K e v i n J e f f r i e s , R C T C , A l t e r n a t e
J e f f r e y L a l l o w a y , O C T A , A l t e r n a t e
T i m S h a w , O C T A , A l t e r n a t e
R y a n C h a m b e r l a i n , C a / t r a n s D i s t . 1 2 , E x - O f f i c i o
E d G r a h a m , S A N B A G , E x - O f f i c i o
J o h n B u l i n k s i , C a / t r a n s D i s t . 8 , E x - O f f i c i o
C i t y o f C o r o n a - C i t y H a l l
4 0 0 S o u t h V i c e n t i a A v e n u e
C o u n c i l C h a m b e r s - F i r s t F l o o r
C o r o n a , C a l i f o r n i a
F r i d a y , M a r c h 4 , 2 0 1 6 , a t 9 : 0 0 a . m .
l o ) ~ � ~ U W ~ f ~ \
l J \ \ F E B 2 t 5 2 0 1 6 U 1 J
R I V E R S I D E C O U N T Y
T R A N S P O R T A T I O N C O M M I S S I O N
A n y p e r s o n w i t h a d i s a b i l i t y w h o r e q u i r e s a m o d i f i c a t i o n o r a c c o m m o d a t i o n i n o r d e r t o
p a r t i c i p a t e i n t h i s m e e t i n g s h o u l d c o n t a c t t h e O C T A C l e r k o f t h e B o a r d , t e l e p h o n e
( 7 1 4 ) 5 6 0 - 5 6 7 6 , n o l e s s t h a n t w o ( 2 ) b u s i n e s s d a y s p r i o r t o t h i s m e e t i n g t o e n a b l e
O C T A t o m a k e r e a s o n a b l e a r r a n g e m e n t s t o a s s u r e a c c e s s i b i l i t y t o t h i s m e e t i n g .
A g e n d a d e s c r i p t i o n s a r e i n t e n d e d t o g i v e m e m b e r s o f t h e p u b l i c a g e n e r a l s u m m a r y o f
i t e m s o f b u s i n e s s t o b e t r a n s a c t e d o r d i s c u s s e d . T h e p o s t i n g o f t h e r e c o m m e n d e d
a c t i o n s d o e s n o t i n d i c a t e w h a t a c t i o n w i l l b e t a k e n . T h e C o m m i t t e e m a y t a k e a n y
a c t i o n w h i c h i t d e e m s t o b e a p p r o p r i a t e o n t h e a g e n d a i t e m a n d i s n o t l i m i t e d i n a n y
w a y b y t h e n o t i c e o f t h e r e c o m m e n d e d a c t i o n .
A l l d o c u m e n t s r e l a t i v e t o t h e i t e m s r e f e r e n c e d i n t h i s a g e n d a a r e a v a i l a b l e f o r
p u b l i c i n s p e c t i o n a t w w w . o c t a . n e t o r t h r o u g h t h e C l e r k o f t h e B o a r d ' s o f f i c e a t t h e
O C T A H e a d q u a r t e r s , 6 0 0 S o u t h M a i n S t r e e t , O r a n g e , C a l i f o r n i a .
C a l l t o O r d e r
P l e d g e o f A l l e g i a n c e
M e m b e r S p i e g e l
1 . P u b l i c C o m m e n t s
P a g e 1 o f 3
C O M M - S R 9 1 A C - 0 0 0 0 6
m OCTA AGENDA
State Route 91 Advisory Committee Meeting
Special Calendar
2. Election of New State Route 91 Advisory Committee Chair
3. Election of New State Route 91 Advisory Vice Chair
4. Proposed State Route 91 Advisory Committee Meeting Calendar for 2016
The Committee Chair will lead a discussion regarding the 2016 meeting
schedule for the State Route 91 Advisory Committee. The proposed 2016 dates
and times for this Committee is provided in Attachment A
Consent Calendar (Items 5 and 6)
All items on the Consent Calendar are to be approved in one motion unless a
Committee Member or a member of the public requests separate action or
discussion on a specific item.
5. Approval of Minutes
Approval of minutes of the State Route 91 Advisory Committee meeting of
December 4, 2015.
6. 91 Express Lanes Monthly Status Reports
Kirk Avila, General Manager of the 91 Express Lanes
Orange County Transportation Authority
Overview
The 91 Express Lanes status reports for the months of November 2015 through
January 2016 have been prepared for State Route 91 Advisory Committee
review. The reports highlight operational and financial activities.
Recommendation
Receive and file the 91 Express Lanes Monthly Status Reports for the months of
November 2015 through January 2016.
Regular Calendar
There are no Regular Calendar matters.
Page 2 of 3
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m A G E N D A O C T A
S t a t e R o u t e 9 1 A d v i s o r y C o m m i t t e e M e e t i n g
D i s c u s s i o n I t e m s
7 . U p d a t e o n t h e 9 1 E x p r e s s L a n e s P a v e m e n t R e h a b i l i t a t i o n a n d V a r i a b l e
M e s s a g e S i g n s R e p l a c e m e n t P r o j e c t
R o s e C a s e y , D i r e c t o r o f H i g h w a y P r o g r a m s
O r a n g e C o u n t y T r a n s p o r t a t i o n A u t h o r i t y
S t a f f w i l l p r e s e n t a n u p d a t e o n t h e 9 1 E x p r e s s L a n e s P a v e m e n t R e h a b i l i t a t i o n
a n d V a r i a b l e M e s s a g e S i g n s R e p l a c e m e n t P r o j e c t .
8 . S u m m a r y o f t h e R e c e n t 5 5 - H o u r C l o s u r e o n t h e S t a t e R o u t e 9 1 F r e e w a y -
S t a t e R o u t e 9 1 C o r r i d o r I m p r o v e m e n t P r o j e c t
9 .
A n n e M a y e r , E x e c u t i v e D i r e c t o r
R i v e r s i d e C o u n t y T r a n s p o r t a t i o n C o m m i s s i o n
T h e E x e c u t i v e D i r e c t o r o f t h e R i v e r s i d e C o u n t y T r a n s p o r t a t i o n C o m m i s s i o n w i l l
p r e s e n t a s u m m a r y o f t h e r e c e n t f r e e w a y c l o s u r e w o r k i n c l u d i n g t h e p u b l i c
o u t r e a c h , m e d i a , a g e n c y , a n d e m e r g e n c y p r o v i d e r c o o r d i n a t i o n , a n d
c o n s t r u c t i o n a c t i v i t i e s i n v o l v e d .
G e n e r a l M a n a g e r ' s R e p o r t
1 0 . C o m m i t t e e M e m b e r s ' R e p o r t s
1 1 . C l o s e d S e s s i o n
T h e r e i s n o C l o s e d S e s s i o n s c h e d u l e d .
1 2 . A d j o u r n m e n t
T h e n e x t r e g u l a r l y s c h e d u l e d m e e t i n g o f t h i s C o m m i t t e e w i l l b e h e l d a t 9 : 0 0 a . m .
o n t h e p r o p o s e d d a t e o f F r i d a y , J u n e 3 , 2 0 1 6 , a t t h e O r a n g e C o u n t y
T r a n s p o r t a t i o n A u t h o r i t y H e a d q u a r t e r s , 5 5 0 S o u t h M a i n S t r e e t , B o a r d R o o m -
C o n f e r e n c e R o o m 0 7 - 0 8 , O r a n g e , C a l i f o r n i a .
P a g e 3 o f 3
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O C T A
O R A N G E C O U N T Y T R A N S P O R T A T I O N A U T H O R I T Y
P r o p o s e d S t a t e R o u t e 9 1 A d v i s o r y C o m m i t t e e M e e t i n g
C a l e n d a r f o r 2 0 1 6
A t t a c h m e n t A
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A T T A C H M E N T A
2 0 1 6 M E E T I N G C A L E N D A R
S T A T E R O U T E 9 1 A D V I S O R Y C O M M I T T E E
M a r c h 4 , 2 0 1 6
( 1 s t F r i d a y )
J u n e 3 , 2 0 1 6
( 1 s t F r i d a y )
A u g u s t 5 , 2 0 1 6
( 1 s t F r i d a y )
D e c e m b e r 2 , 2 0 1 6
( 1 s t F r i d a y )
9 : 0 0 a . m . C i t y o f C o r o n a - C i t y H a l l
C i t y C o u n c i l C h a m b e r s - F i r s t F l o o r
4 0 0 S o u t h V i c e n t i a A v e n u e
C o r o n a , C a l i f o r n i a
9 : 0 0 a . m . O r a n g e C o u n t y T r a n s p o r t a t i o n A u t h o r i t y - H e a d q u a r t e r s
B o a r d R o o m - C o n f e r e n c e R o o m 0 7 - 0 8 ( N e w B o a r d R o o m )
5 5 0 S o u t h M a i n S t r e e t
9 : 0 0 a . m .
O r a n g e , C a l i f o r n i a
C i t y o f C o r o n a - C i t y H a l l
C i t y C o u n c i l C h a m b e r s - F i r s t F l o o r
4 0 0 S o u t h V i c e n t i a A v e n u e
C o r o n a , C a l i f o r n i a
9 : 0 0 a . m . O r a n g e C o u n t y T r a n s p o r t a t i o n A u t h o r i t y - H e a d q u a r t e r s
B o a r d R o o m - C o n f e r e n c e R o o m 0 7 - 0 8 ( N e w B o a r d R o o m )
5 5 0 S o u t h M a i n S t r e e t
O r a n g e , C a l i f o r n i a
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m O C T A R i v e r s i d e f o o n t y T r o n s p o r t o l i o n ( o m m i s ; ; ~ ~
C o m m i t t e e M e m b e r s P r e s e n t
B e r w i n H a n n a , R C T C , C h a i r m a n
A l M u r r a y , O C T A , V i c e C h a i r m a n
M i c h a e l H e n n e s s e y , O C T A
B o b M a g e e , R C T C
K a r e n S p i e g e l , R C T C
T o m T a i t , O C T A
A d n a n M a i a h f o r R y a n C h a m b e r l a i n ,
C a / t r a n s D i s t r i c t 1 2 , E x - O f f i c i o
C o m m i t t e e M e m b e r s A b s e n t
B e n B e n o i t , R C T C
S h a w n N e l s o n , O C T A
T o d d S p i t z e r , O C T A
J o h n T a v a g l i o n e , R C T C
J o h n B u l i n k s i , C a / t r a n s D i s t r i c t 8 ,
E x - O f f i c i o
E d G r a h a m , S A N B A G , E x - O f f i c i o
C a l l t o O r d e r
M I N U T E S
S t a t e R o u t e 9 1 A d v i s o r y C o m m i t t e e M e e t i n g
S t a f f P r e s e n t
D a r r e l l J o h n s o n , O C T A , C h i e f E x e c u t i v e O f f i c e r
J o h n S t a n d i f o r d , R C T C , D e p u t y E x e c u t i v e D i r e c t o r
f o r A n n e M a y e r
K i r k A v i / a , O C T A , G e n e r a l M a n a g e r ,
9 1 E x p r e s s L a n e s
M i c h a e l B l o m q u i s t , R C T C , T o l l P r o g r a m D i r e c t o r
L a u r e n a W e i n e r t , O C T A , C l e r k o f t h e B o a r d
O l g a P r a d o , O C T A , A s s i s t a n t C l e r k o f t h e B o a r d
S t e v e D e B a u n , R C T C , L e g a l C o u n s e l
J a m e s D o n i c h , O C T A , G e n e r a l C o u n s e l
O C T A a n d R C T C S t a f f a n d m e m b e r s o f t h e
G e n e r a l P u b l i c
T h e D e c e m b e r 4 , 2 0 1 5 r e g u l a r m e e t i n g o f t h e S t a t e R o u t e 9 1 A d v i s o r y C o m m i t t e e w a s
c a l l e d t o o r d e r b y C o m m i t t e e C h a i r m a n H a n n a a t 9 : 1 3 a . m .
P l e d g e o f A l l e g i a n c e
M e m b e r M a g e e l e d i n t h e P l e d g e o f A l l e g i a n c e .
1 . P u b l i c C o m m e n t s
N o p u b l i c c o m m e n t s w e r e r e c e i v e d .
S p e c i a l C a l e n d a r
T h e r e w e r e n o S p e c i a l C a l e n d a r m a t t e r s .
C o n s e n t C a l e n d a r ( I t e m s 2 t h r o u g h 4 )
2 . A p p r o v a l o f M i n u t e s
A m o t i o n w a s m a d e b y C o m m i t t e e V i c e C h a i r m a n M u r r a y , s e c o n d e d b y
D i r e c t o r H e n n e s s e y , a n d d e c l a r e d p a s s e d b y t h o s e p r e s e n t , t o a p p r o v e m i n u t e s o f
t h e M a y 2 9 , 2 0 1 5 m e e t i n g .
D e c e m b e r 4 , 2 0 1 5 P a g e 1 o f 5
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OCTA ' :~llli,.,
Riverside County Tronsportodon Commission MINUTES
State Route 91 Advisory Committee Meeting
3. 91 Express Lanes Monthly Status Reports
A motion was made by Committee Vice Chairman Murray, seconded by
Director Hennessey, and declared passed by those present, to receive and file the
91 Express Lanes Monthly Status Reports for the months of May 2015 through
October2015.
4. Fiscal Year 2014-15 91 Express Lanes Annual Financial Statements
Member Hennessey pulled the item and asked why the operating revenues
increased eight percent from last year.
Kirk Avila, Orange County Transportation Authority (OCTA), General Manager of
the 91 Express Lanes, responded that as the economy continues to grow and
gas prices continue to decrease, there will be an increase in ridership.
A discussion ensued regarding the total deferred outflows of resources.
Benjamin Torres, OCTA Section Manager of the Accounting and Financial
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Reporting Department, referenced Page 16 in Attachment A of the staff report •
and explained the definition of deferred outflows of resources.
Member Hennessey requested for future reports to include a column that notes
the percent deltas.
A motion was made by Committee Vice Chairman Murray, seconded by
Director Hennessey, and declared passed by those present, to receive and file the
Fiscal Year 2014-15 91 Express Lanes Annual Financial Statements.
Regular Calendar
There were no Regular Calendar matters.
Discussion Items
5. 91 Express Lanes -20-Year Anniversary
Kirk Avila, OCTA General Manager of the 91 Express Lanes, showed photos of
the 91 Express Lanes facility from 20 years ago when it first opened and prior to
opening, as well as showed a video of news media clippings of the opening day
from 20 years ago.
December 4, 2015 Page 2 of 5
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m O C T A M I N U T E S R i v e r s i d e C o u n t y T r a n s p o r t a t i o n C o m m i s s i o n
S t a t e R o u t e 9 1 A d v i s o r y C o m m i t t e e M e e t i n g
5 . ( C o n t i n u e d )
S t e l l a L i n , O C T A M a r k e t i n g M a n a g e r , r e p o r t e d o n t h e m a r k e t i n g c a m p a i g n f o r
t h e 9 1 E x p r e s s L a n e s 2 0 - y e a r a n n i v e r s a r y t o i n c r e a s e a w a r e n e s s , u s a g e , a n d
p o s i t i v e p e r c e p t i o n . M s . S t e l l a s h o w e d a v i d e o p r o d u c e d b y O C T A s t a f f t h a t w a s
i n s p i r e d b y c u s t o m e r s ' s t o r i e s o n h o w t h e 9 1 E x p r e s s L a n e s h e l p e d t h e m a r r i v e
o n - t i m e f o r l i f e ' s p r e c i o u s m o m e n t s .
6 . 2 4 1 / 9 1 E x p r e s s L a n e s C o n n e c t o r P r o j e c t U p d a t e
D a v i d L o w e , T r a n s p o r t a t i o n C o r r i d o r A g e n c i e s , A c t i n g C h i e f E n g i n e e r , p r o v i d e d
a P o w e r P o i n t p r e s e n t a t i o n r e g a r d i n g t h e S t a t e R o u t e ( S R ) 2 4 1 / 9 1 E x p r e s s
L a n e s C o n n e c t o r P r o j e c t a s f o l l o w s :
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P r o j e c t O v e r v i e w , B e n e f i t s , D e l i v e r y A p p r o a c h , a n d S c h e d u l e ;
I n v e s t m e n t G r a d e T r a f f i c & R e v e n u e S t u d y ;
C o n c e p t o f O p e r a t i o n s ;
K e y P o l i c y I s s u e s ;
O v e r v i e w M a p - S R - 5 5 t o I n t e r s t a t e 1 5 a n d S R - 2 4 1 t o S R - 7 1 ;
E x i s t i n g L a n e C o n f i g u r a t i o n - E a s t b o u n d ;
L a n e C o n f i g u r a t i o n w i t h C I P ( C a p i t a l I m p r o v e m e n t P r o j e c t ) I n i t i a l P r o j e c t -
E a s t b o u n d ;
L a n e C o n f i g u r a t i o n w i t h S R - 2 4 1 / 9 1 C o n n e c t o r - E a s t b o u n d ;
R e s t r i c t e d A c c e s s - E a s t b o u n d ;
N e x t S t e p s ;
E x i s t i n g L a n e C o n f i g u r a t i o n - W e s t b o u n d ; a n d
L a n e C o n f i g u r a t i o n w i t h S R - 2 4 1 / 9 1 C o n n e c t o r - W e s t b o u n d .
M e m b e r T a i t i n q u i r e d i f t h i s p r o j e c t w i l l c l o s e o f f a c c e s s f r o m t h e S R - 9 1 g e n e r a l
p u r p o s e l a n e s t o t h e t o l l l a n e s . M r . L o w e r e s p o n d e d t h a t w i t h t h i s p r o j e c t ,
a c c e s s w i l l c o n t i n u e t o b e o p e n .
7 . G e n e r a l M a n a g e r ' s R e p o r t
K i r k A v i l a , O C T A G e n e r a l M a n a g e r o f t h e 9 1 E x p r e s s L a n e s , r e p o r t e d t h a t O C T A
i s w o r k i n g o n a p a v e m e n t r e h a b i l i t a t i o n p l a n f o r t h e 9 1 E x p r e s s L a n e s . C o n s t r u c t i o n
i s e x p e c t e d t o b e g i n i n J u n e 2 0 1 6 , a n d w i l l r e q u i r e c l o s u r e s o n t h e e x p r e s s l a n e s
f o r p e r i o d s o f t i m e i n o r d e r t o c o m p l e t e t h e w o r k . O C T A i s w o r k i n g o n a p u b l i c
c o m m u n i c a t i o n s a n d m e d i a r e l a t i o n s p r o g r a m f o r t h i s p r o j e c t .
D e c e m b e r 4 , 2 0 1 5 P a g e 3 o f 5
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OCTA ~llrll!Tub
Riverside County Trunsportu!ion Commission MINUTES
State Route 91 Advisory Committee Meeting
7. (Continued)
John Standiford, Riverside County Transportation Commission (RCTC) Deputy
Executive Director, reported that RCTC's portion of the 91 Express Lanes will
open in 2017. Mr. Standiford complimented OCTA for the video regarding the
20-year anniversary of the 91 Express Lanes. He also stated that RCTC looks
forward to working with OCTA on marketing strategies, once the extension of the
express lanes opens.
Mr. Standiford also announced that next Friday, RCTC will celebrate the
upcoming extension of the Metrolink 91 line. There will be a ribbon cutting
ceremony in Perris for the Metrolink Perris Valley line extension, and the
Committee Members are invited to attend the event.
Member Spiegel reported that the transportation extensions for Metrolink and the
91 Express Lanes are the first in 20 years.
Member Tait commented that it would be financially beneficial for continuous
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access on the 91 Express Lanes and inquired if there will be future continuous •
access in Orange County.
Mr. Avila responded that OCTA is working with a consultant regarding an
operational study to address intermediate access points into the express lanes.
The study will review if access points make operational sense, are financially
feasible, and operationally safe. The study will be completed in summer 2016.
Mr. Avila also responded that in regards to continuous access on the
91 Express Lanes, OCTA still has a debt of $115 million on the facility. He stated
that there are issues with providing continuous access on a facility that has
public debt, as well as other issues. A discussion ensued on the matter.
8. Committee Members' Reports
Member Magee commented that RCTC wants to keep the access on the
extension of the express lanes as open as possible. He also stated that a future
policy discussion and decision is recommended regarding Member Tait's
comments about technology advances and continuous access.
Member Tait recommended a future agenda item regarding access and
continuous access on the express lanes. Member Magee added to
Member Tait's recommendation to have both OCTA and RCTC staff discuss the
policy steps moving forward and flexibility necessary to take advantage of future
technological advancements.
December 4, 2015 Page 4 of 5
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m M I N U T E S O C T A R i v e r s i d e C o u n t y T m n s p o r 1 o l i o n C o m m i s s i o n
S t a t e R o u t e 9 1 A d v i s o r y C o m m i t t e e M e e t i n g
8 . ( C o n t i n u e d )
M e m b e r S p i e g e l c o m m e n t e d t h a t t h e r e m a y b e a c h a l l e n g e r e g a r d i n g
M e m b e r T a i t ' s r e q u e s t t o a g e n d i z e d t h e d i s c u s s i o n o f a c c e s s / c o n t i n u o u s a c c e s s .
S h e s t a t e d t h a t R C T C h a s a t t e m p t e d t o m i r r o r O r a n g e C o u n t y ' s e x p r e s s l a n e s i n
o r d e r t o p r o v i d e t h e c o m m u t e r s a s e a m l e s s e x p e r i e n c e , a n d t h e r e a r e c o n c e r n s
w i t h R C T C ' s t o l l b o n d s i n r e g a r d s t o M e m b e r T a i t ' s r e c o m m e n d a t i o n s .
J o h n S t a n d i f o r d , D e p u t y E x e c u t i v e D i r e c t o r a t R C T C , r e s p o n d e d t h a t t o l l b o n d
c o n c e r n s r e g a r d i n g a c c e s s w o u l d n e e d t o b e i n v e s t i g a t e d a n d b o t h a g e n c i e s c a n
h a v e t h e s e d i s c u s s i o n a t a f u t u r e m e e t i n g . A d i s c u s s i o n e n s u e d o n t h e m a t t e r .
9 . C l o s e d S e s s i o n
1 0 .
A C l o s e d S e s s i o n w a s n o t c o n d u c t e d a t t h i s m e e t i n g .
A d j o u r n m e n t
B e f o r e t h e m e e t i n g a d j o u r n e d , t h e r e w a s a m o m e n t o f s i l e n c e f o r t h e v i c t i m s i n
t h e m a s s s h o o t i n g o n D e c e m b e r 2 , 2 0 1 5 i n S a n B e r n a r d i n o .
T h e m e e t i n g a d j o u r n e d a t 1 0 : 0 0 a . m . , a n d t h e n e x t r e g u l a r l y s c h e d u l e d m e e t i n g
o f t h i s C o m m i t t e e w i l l b e h e l d a t 9 : 0 0 a . m . o n F r i d a y , M a r c h 4 , 2 0 1 6 , a t :
C i t y o f C o r o n a - C i t y H a l l
4 0 0 S o u t h V i c e n t i a A v e n u e
C o u n c i l C h a m b e r s - F i r s t F l o o r
C o r o n a , C a l i f o r n i a
A T T E S T
B e r w i n H a n n a
C o m m i t t e e C h a i r m a n
D e c e m b e r 4 , 2 0 1 5
L a u r e n a W e i n e r t
O C T A C l e r k o f t h e B o a r d
P a g e 5 o f 5
" m
O C T A
"
"
M a r c h 4 , 2 0 1 6
T o : S t a t e R o u t e 9 1 A d v i s o r y C o m m i t t e e
F r o m : K i r k A v i l ~ e n e r a l M a n a g e r , 9 1 E x p r e s s L a n e s
S u b j e c t : 9 1 E x p r e s s L a n e s M o n t h l y S t a t u s R e p o r t s
O v e r v i e w
T h e 9 1 E x p r e s s L a n e s s t a t u s r e p o r t s f o r t h e m o n t h s o f N o v e m b e r 2 0 1 5 t h r o u g h
J a n u a r y 2 0 1 6 h a v e b e e n p r e p a r e d f o r S t a t e R o u t e 9 1 A d v i s o r y C o m m i t t e e r e v i e w .
T h e r e p o r t s h i g h l i g h t o p e r a t i o n a l a n d f i n a n c i a l a c t i v i t i e s .
R e c o m m e n d a t i o n
R e c e i v e a n d f i l e t h e 9 1 E x p r e s s L a n e s M o n t h l y S t a t u s R e p o r t s f o r t h e m o n t h s
o f N o v e m b e r 2 0 1 5 t h r o u g h J a n u a r y 2 0 1 6 .
B a c k g r o u n d
M o n t h l y s t a t u s r e p o r t s a r e p r e p a r e d t o d o c u m e n t 9 1 E x p r e s s L a n e s a c t i v i t y a n d
a r e p r o v i d e d f o r S t a t e R o u t e 9 1 A d v i s o r y C o m m i t t e e r e v i e w .
D i s c u s s i o n
T h e N o v e m b e r 2 0 1 5 s t a t u s r e p o r t f o r t h e 9 1 E x p r e s s L a n e s i s p r o v i d e d i n
A t t a c h m e n t A . I n N o v e m b e r 2 0 1 5 , t r a f f i c v o l u m e i n t h e 9 1 E x p r e s s L a n e s
i n c r e a s e d 1 0 . 7 p e r c e n t o v e r t h e s a m e p e r i o d i n 2 0 1 4 a n d g r o s s p o t e n t i a l t o l l
r e v e n u e i n c r e a s e d b y 1 1 . 1 p e r c e n t a s c o m p a r e d t o t h e p r i o r y e a r .
T h e D e c e m b e r 2 0 1 5 s t a t u s r e p o r t f o r t h e 9 1 E x p r e s s L a n e s i s p r o v i d e d i n
A t t a c h m e n t B . I n D e c e m b e r 2 0 1 5 , t r a f f i c v o l u m e i n t h e 9 1 E x p r e s s L a n e s
i n c r e a s e d 9 . 4 p e r c e n t a n d g r o s s p o t e n t i a l t o l l r e v e n u e i n c r e a s e d b y 1 0 . 4 p e r c e n t
a s c o m p a r e d t o t h e p r i o r y e a r .
T h e J a n u a r y 2 0 1 6 s t a t u s r e p o r t i s p r o v i d e d i n A t t a c h m e n t C . I n J a n u a r y 2 0 1 6 ,
t r a f f i c v o l u m e i n c r e a s e d b y 3 . 3 p e r c e n t o v e r t h e s a m e p e r i o d i n 2 0 1 5 a n d g r o s s
p o t e n t i a l t o l l r e v e n u e i n c r e a s e d b y 2 . 2 p e r c e n t .
O r a n g e C o u n t y T r a n s p o r t a t i o n A u t h o r i t y
5 5 0 S o u t h M a i n S t r e e t / P . O . B o x 1 4 1 8 4 I O r a n g e I C a l i f o r n i a 9 2 8 6 3 - 1 5 8 4 I ( 7 1 4 ) 5 6 0 - 0 C T A ( 6 2 8 2 )
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9 1 E x p r e s s L a n e s M o n t h l y S t a t u s R e p o r t s P a g e 2
F i s c a l y e a r 2 0 1 5 - 1 6 y e a r - t o - d a t e ( Y T D ) t r a f f i c v o l u m e a n d t o l l r e v e n u e a s o f t h e
e n d o f J a n u a r y 2 0 1 6 i n c r e a s e d w h e n c o m p a r e d t o t h e p r i o r y e a r , w i t h Y T D t r a f f i c
v o l u m e i n c r e a s i n g b y 7 . 6 p e r c e n t a n d Y T D p o t e n t i a l t o l l r e v e n u e u p b y
8 . 1 p e r c e n t .
S t a f f w i l l c o n t i n u e t o c l o s e l y m o n i t o r t r a f f i c a n d r e v e n u e d a t a a n d r e p o r t b a c k t o
t h e S t a t e R o u t e 9 1 A d v i s o r y C o m m i t t e e r e g u l a r l y .
S u m m a r y
T h e 9 1 E x p r e s s L a n e s s t a t u s r e p o r t f o r t h e m o n t h s o f N o v e m b e r 2 0 1 5 t h r o u g h
J a n u a r y 2 0 1 6 a r e p r o v i d e d f o r r e v i e w . T h e r e p o r t h i g h l i g h t s o p e r a t i o n a l a n d
f i n a n c i a l a c t i v i t i e s .
A t t a c h m e n t s
A . 9 1 E x p r e s s L a n e s S t a t u s R e p o r t - A s o f N o v e m b e r 3 0 , 2 0 1 5
B . 9 1 E x p r e s s L a n e s S t a t u s R e p o r t - A s o f D e c e m b e r 3 1 , 2 0 1 5
C . 9 1 E x p r e s s L a n e s S t a t u s R e p o r t - A s o f J a n u a r y 3 1 , 2 0 1 6
ATTACHMENT A
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OCTA Orange County Transportation Authority
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As of November 30, 2015
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O p e r a t i o n s O v e r v i e w
T r a f f i c a n d R e v e n u e S t a t i s t i c s
T o t a l t r a f f i c v o l u m e o n t h e 9 1 E x p r e s s L a n e s f o r N o v e m b e r 2 0 1 5 w a s 1 , 1 0 6 , 0 7 3 . T h i s r e p r e s e n t s
a d a i l y a v e r a g e o f 3 6 , 8 6 9 . T h i s i s a 1 0 . 7 % i n c r e a s e i n t o t a l t r a f f i c v o l u m e f r o m t h e s a m e p e r i o d
l a s t y e a r w h e n t r a f f i c l e v e l s t o t a l e d 9 9 9 , 6 1 3 . P o t e n t i a l t o l l r e v e n u e f o r t h e m o n t h w a s $ 3 , 3 2 1 , 0 8 7
w h i c h r e p r e s e n t s a n i n c r e a s e o f 1 1 . 1 % f r o m t h e p r i o r y e a r ' s t o t a l o f $ 2 , 9 8 9 , 1 3 4 . C a r p o o l
p e r c e n t a g e f o r t h e m o n t h w a s 2 3 . 6 8 % a s c o m p a r e d t o t h e p r e v i o u s y e a r ' s r a t e o f 2 3 . 9 3 % .
M o n t h - t o - d a t e t r a f f i c a n d r e v e n u e d a t a a r e s u m m a r i z e d i n t h e t a b l e b e l o w . T h e f o l l o w i n g t r i p a n d
r e v e n u e s t a t i s t i c s t a b l e s r e p r e s e n t a l l t r i p s t a k e n o n t h e 9 1 E x p r e s s L a n e s a n d a s s o c i a t e d
p o t e n t i a l r e v e n u e f o r t h e m o n t h o f N o v e m b e r 2 0 1 5 .
C u r r e n t M o n t h - t o - D a t e ( M T D ) a s o f N o v e m b e r 3 0 , 2 0 1 5
N o v - 1 5 S t a n t e c N o v - 1 4 Y r - t o - Y r
M T D M T D # % M T D %
T r i p s A c t u a l P r o j e c t e d V a r i a n c e V a r i a n c e A c t u a l V a r i a n c e
F u l l T o l l L a n e s 8 4 4 , 1 0 8 8 1 1 , 0 4 5 3 3 , 0 6 3 4 . 1 % 7 6 0 , 3 8 0 1 1 . 0 %
3 + L a n e s 2 6 1 , 9 6 5 2 5 9 , 3 9 2 2 , 5 7 3 1 . 0 % 2 3 9 , 2 3 3 9 . 5 %
T o t a l G r o s s T r i p s 1 , 1 0 6 , 0 7 3 1 , 0 7 0 , 4 3 7 3 5 , 6 3 6 3 . 3 % 9 9 9 , 6 1 3 1 0 . 7 %
R e v e n u e
F u l l T o l l L a n e s $ 3 , 2 6 4 , 6 2 2 $ 3 , 2 3 7 , 6 8 4 $ 2 6 , 9 3 7 0 . 8 % $ 2 , 9 3 6 , 4 6 3 1 1 . 2 %
3 + L a n e s $ 5 6 , 4 6 6 $ 6 7 , 7 7 2 ( $ 1 1 , 3 0 6 ) ( 1 6 . 7 % ) $ 5 2 , 6 7 0 7 . 2 %
T o t a l G r o s s R e v e n u e $ 3 , 3 2 1 , 0 8 7 $ 3 , 3 0 5 , 4 5 6 $ 1 5 , 6 3 1 0 . 5 % $ 2 , 9 8 9 , 1 3 4 1 1 . 1 %
A v e r a g e R e v e n u e p e r T r i p
A v e r a g e F u l l T o l l L a n e s $ 3 . 8 7 $ 3 . 9 9 ( $ 0 . 1 2 ) ( 3 . 0 % ) $ 3 . 8 6 0 . 3 %
A v e r a g e 3 + L a n e s $ 0 . 2 2 $ 0 . 2 6 ( $ 0 . 0 4 ) ( 1 5 . 4 % ) $ 0 . 2 2 0 . 0 %
A v e r a g e G r o s s R e v e n u e $ 3 . 0 0 $ 3 . 0 9 ( $ 0 . 0 9 ) ( 2 . 9 % ) $ 2 . 9 9 0 . 3 %
2
The 2016 fiscal year-to-date (YTD) traffic volume is 8% higher than the same period last year .
The 2016 fiscal year-to··date revenue is 8.8% higher than for the same period last year. Year-to-
date average revenue per-trip is $3.03 .
Fiscal year-to-date traffic and revenue data are summarized in the table below. The following trip
and revenue statistics tables represent all trips taken on the 91 Express Lanes and associated
potential revenue for the months of July 2015 through November 2015.
FY 2015-16 to Date as of November 30, 2015
FY 2015-16 Stantec FY 2014-15 Yr-to-Yr
YTD YTD # % YTD %
Trips Actual Projected Variance Variance Actual Variance
Full Toll Lanes 4,434,017 4,404 ,664 29 ,353 0 .7% 4,092 ,369 8 .3%
3+ Lanes 1 ,346 ,522 1,401 ,778 (55,256) (3 .9%) 1,257,680 7 .1%
Total Gross Trips 5 ,780 ,539 5 ,806,442 (25,903) (0.4%) 5,350 ,049 8 .0%
Revenue
Full Toll Lanes $17 , 158,667 $17 ,378 ,113 ($219,446) (1.3%) $15 ,753 ,534 8 .9%
3+ Lanes $340 ,500 $403 ,008 ($62,508) (15.5%) $328 ,261 3 .7%
Total Gross Revenue $17 ,499 ,167 $17 ,781 , 121 ($281,954) (1.6%) $16 ,081,795 8 .8%
Average Revenue per Trip
Average Full Toll Lanes $3.87 $3 .95 ($0.08) (2.0%) $3.85 0 .5%
Average 3+ Lanes $0.25 $0 .29 ($0.04) (13.8%) $0.26 (3.8%)
Average Gross Revenue $3.03 $3 .06 ($0 .03) (1.0%) $3 .01 0 .7%
3
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- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - � � - - -
T r a f f i c a n d R e v e n u e S u m m a r y
T h e c h a r t b e l o w r e f l e c t s t h e t o t a l t r i p s b r e a k d o w n b e t w e e n F u l l T o l l t r i p s a n d H O V 3 + t r i p s f o r
F Y 2 0 1 5 - 1 6 o n a m o n t h l y b a s i s .
F Y 2 0 1 5 - 1 6 T r a f f i c V o l u m e O v e r v i e w
1 , 4 0 0 , 0 0 0
1 , 2 2 5 , 0 0 0
1 , 0 5 0 , 0 0 0
C l > 8 7 5 , 0 0 0
E
: I
0 > 7 0 0 , 0 0 0
5 2 5 , 0 0 0
3 5 0 , 0 0 0
1 7 5 , 0 0 0
J u l - 1 5 A u g - 1 5 S e p - 1 5 O c t - 1 5 N o v - 1 5 D e c - 1 5 J a n - 1 6 F e b - 1 6 M a r - 1 6 A p r - 1 6 M a y - 1 6 J u n - 1 6
M o n t h
I " F u l l T o l l l a n e 1 " 3 + L a n e s I
T h e c h a r t b e l o w r e f l e c t s t h e g r o s s p o t e n t i a l r e v e n u e b r e a k d o w n b e t w e e n F u l l T o l l t r i p s a n d
H O V 3 + t r i p s f o r F Y 2 0 1 5 - 1 6 o n a m o n t h l y b a s i s .
F Y 2 0 1 5 - 1 6 R e v e n u e S u m m a r y
$ 3 , 5 0 0 , 0 0 0
$ 3 , 3 0 0 , 0 0 0
$ 3 , 1 0 0 , 0 0 0
$ 2 , 9 0 0 , 0 0 0
$ 2 , 7 0 0 , 0 0 0
$ 2 , 5 0 0 , 0 0 0
J u l - 1 5 A u g - 1 5 S e p - 1 5 O c t - 1 5 N o v - 1 5 O e c - 1 5 J a n - 1 6 F e b - 1 6 M a r - 1 6 A p r - 1 6 M a y - 1 6 J u n - 1 6
M o n t h
4
Peak traffic hour in the eastbound direction reached or exceeded 90% or more of defined
capacity fourteen times during the month of November 2015 . As demonstrated on the next chart ,
westbound peak hour traffic volumes top out at 62% of defined capacity.
EASTBOUND PEAK-HOUR VOLUMES
Monday 11/02115 Tuesday 11/03/15 Wednesday 11/04/15 Thursday 11/05/15 Friday 11/06/15
PM Time Price HOV Vol. Cap . Price HOV Vol . Cap . Price HOV Vol . Cap. Price HOV Vol . Cap . Price HOV Vol. Cap.
1400 -1500 $4 .70 290 2,020 59% $4 .70 296 1,988 58 % $4 .70 263 2,232 66% $4 .85 310 2,563 75% $3 .20 408 3,011 89%
1500-1600 $5 .05 475 3,008 88% $3.80 532 3,206 94 % $4 .05 497 3,050 90% $4 .75 503 3,085 91 % $10 .15 554 2,835 83%
1600 -1700 $4.85 416 2,886 85% $6 .15 408 2,736 80% $7 .40 430 2,870 84% $9 .80 466 2,980 88% $9 .95 51 1 2,975 88%
1700 -1800 $4.85 494 2,899 85% $5 .55 474 2,736 80% $6 .90 511 3,052 90% $9 .05 479 2,868 84% $6.40 455 2,915 86%
1800 -1900 $5 .05 552 2,791 82% $3 .60 516 2,886 85% $3.60 553 2,963 87% $4.40 517 2,821 83% $5.95 508 2,756 81%
1900 -2000 $3 .55 341 1,755 52% $3 .55 511 2,609 77% $3 .55 406 2,105 62% $5 .15 541 2,584 76% $5.60 507 1,983 58%
Monday 11/09115 Tuesday 11/10115 Wednesday 11111115 Thursday 11112115 Friday 11113/15
PM Ti me Price HOV Vol . Cap . Price HOV Vol . Cap . Price HOV Vol. Cap . Price HOV Vol . Cap . Price HOV Vol . Cap .
1400 -1500 $4 .70 260 1,935 57% $4 .70 302 2,137 63% $4 .70 427 2,152 63% $4.85 341 2,469 73% $3 .20 392 3,006 88%
1500 -1600 $5.05 516 3,060 90 % $3.80 465 3,063 90% $4 .05 575 2,870 84% $4 .75 471 2,954 87% $10 .15 525 2,852 84%
1600 -1700 $4.85 450 3,146 93'!. $6 .15 452 2,987 88 % $7 .40 539 2,791 82% $9 .80 469 2,840 84% $9 .95 461 2,789 82%
1700 -1800 $4 .85 431 2,859 84% $5 .55 484 3,059 90'/, $6 .90 510 2,450 72% $9 .05 467 2,865 84% $6.40 518 2,876 85%
1800-1900 $5 .05 516 2,504 74% $3.60 584 3,066 90 '!. $3.60 607 2,587 76% $4 .40 569 3,047 90% $5 .95 555 2,833 83%
1900 -2000 $3 .55 306 1,379 41% $3 .55 478 2,215 65 % $3.55 366 1,422 42% $5 .15 599 2,892 85% $5 .60 508 2,068 61%
Monday 11116115 Tuesday 11117115 Wednesday 11118115 Thursday 11/19115 Friday 11120115
PM Time Price HOV Vol . Cap . Price HOV Vol. Cap . Price HOV Vol . Cap. Price HOV Vo l. Cap. Price HOV Vol. Cap.
1400-1500 $4.70 251 1,727 51% $4 .70 286 2,303 68% $4.70 265 2,202 65% $4 .85 322 2,426 71% $3.20 420 2,986 88%
1500-1600 $5.05 542 3,061 90'/, $3 .80 530 3,112 92 % $4 .05 455 3,151 93 % $4 .75 484 3,01 4 89% $10 .15 541 2,845 84%
1600 -1700 $4 .85 432 2,913 86 % $6 .15 430 2,887 85% $7.40 436 2,866 84% $9 .80 445 2,939 86% $9 .95 470 2,909 86%
1700 -1800 $4.85 479 3,062 90 % $5 .55 479 2,840 84% $6.90 481 2,909 86 % $9 .05 496 2,903 85% $6.40 489 2,818 83%
1800 -1900 $5 .05 594 3,01 3 89 % $3.60 510 2,872 84% $3.60 563 3,016 89% $440 542 2,964 87% $5 .95 586 2,819 83%
1900 -2000 $3 .55 343 1,519 45% $3.55 520 2,683 79% $3.55 473 2,264 67% $5 .15 510 2,574 76% $5 .60 471 1,978 58%
Monday 11123115 Tuesday 11124115 Wednesday 11 125/15 Thursday 11126115 Friday 11127/15
PM Time Price HOV Vo l. Cap. Price HOV Vol . Cap. Pr ice HOV Vol. Cap . Price HOV Vol . Cap . Price HOV Vol . Cap.
1400 -1500 $4.70 391 2,138 63% $4 .70 456 2,643 78 % $6.80 516 2,947 87% $4 .85 522 1,311 39% $4 .50 295 1,084 32%
1500 -1600 $5.05 536 2,931 86% $3 .80 599 2,976 88 % $7.80 444 2,265 67% $4 .50 436 1,125 33% $4 .50 303 1,037 31%
1600 -1700 $4.85 471 2,699 79% $6 .15 504 2,810 83% $7 .80 568 2,959 87% $4 .50 409 1,089 32% $4 .50 315 1,049 31%
1700 -1800 $4.85 383 2,464 72% $5 .55 520 2,832 83% $7 .80 404 2,206 65% $4 .50 547 1,327 39% $4.50 41 6 1,439 42%
1800 -1900 $5 .05 386 2,283 67% $3 .60 582 2,769 81% $5 .55 568 2,638 78% $4 .85 576 1,215 36% $4 .50 319 874 26%
1900 -2000 $3.55 589 2,356 69% $3 .55 397 1,830 54% $5 .30 392 1,316 39% $4 .85 666 1,338 39% $4 .50 287 706 21%
Monday 11/30115 Tuesday 12101115 Wednesday 12102115 Thursday 12103115 Friday 12104115
PM Time Price HOV Vol . Cap . Price HOV Vol. Cap . Pri ce HOV Vol . Cap. Price HOV Vol . Cap. Price HOV Vol . Cap .
1400 -1500 $4 .70 286 1,977 58%
1500 -1600 $5 .05 467 3,010 89%
1600 -1700 $4 .85 282 2,078 61%
1700 -1800 $4.85 263 2,226 65%
1800 -1900 $5.05 511 2,734 80%
1900 -2000 $3 .55 513 2,459 72%
5
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" W E S T B O U N D P E A K - H O U R V O L U M E S
M o n d a y 1 1 / 0 2 / 1 5 T u e s d a y 1 1 / 0 3 / 1 5 W e d n e s d a y 1 1 / 0 4 / 1 5 T h u r s d a y 1 1 / 0 5 / 1 5 F r i d a y 1 1 / 0 6 / 1 5
A M T i m e P r i c e H O V V o l . C a p . P r i c e H O V V o l . C a p . P r i c e H O V V o l . C a p . P r i c e H O V V o l . C a p . P r i c e H O V V o l . C a p .
0 4 0 0 - 0 5 0 0 $ 2 . 8 0 4 2 1 1 , 1 9 3 3 5 % $ 2 . 8 0 4 1 7 1 , 2 5 5 3 7 % $ 2 . 8 0 4 0 8 1 , 1 7 2 3 4 % $ 2 . 8 0 4 0 8 1 , 1 7 4 3 5 % $ 2 . 8 0 3 5 8 1 , 0 3 6 3 0 %
0 5 0 0 - 0 6 0 0 $ 4 . 5 0 5 6 8 1 , 9 6 5 5 8 % $ 4 . 5 0 5 8 7 1 , 9 1 2 5 6 % $ 4 . 5 0 5 8 5 1 , 9 4 2 5 7 % $ 4 . 5 0 6 0 8 2 , 0 6 0 6 1 % $ 4 . 2 5 5 7 7 1 , 9 4 1 5 7 %
0 6 0 0 - 0 7 0 0 $ 4 . 7 0 4 7 4 1 , 9 2 3 5 7 % $ 4 . 7 0 4 3 7 1 . 7 1 6 5 0 % $ 4 . 7 0 5 1 9 1 , 9 4 3 5 7 % $ 4 . 7 0 5 1 5 1 , 9 5 5 5 8 % $ 4 . 5 0 4 7 5 1 , 8 5 0 5 4 %
0 7 0 0 - 0 8 0 0 $ 5 . 2 0 3 0 9 1 , 6 4 7 4 8 % $ 5 . 2 0 3 6 0 1 , 6 5 6 4 9 % $ 5 . 2 0 3 2 5 1 , 6 4 5 4 8 % $ 5 . 2 0 3 2 5 1 . 7 0 2 5 0 % $ 5 . 0 5 2 9 7 1 , 5 9 0 4 7 %
0 8 0 0 - 0 9 0 0 $ 4 . 7 0 1 9 8 1 , 6 8 7 5 0 % $ 4 . 7 0 1 8 7 1 , 6 8 8 5 0 % $ 4 . 7 0 1 3 8 1 , 3 5 4 4 0 % $ 4 . 7 0 1 8 5 1 , 5 7 8 4 6 % $ 4 . 5 0 1 4 3 8 9 4 2 6 %
0 9 0 0 - 1 0 0 0 $ 3 . 7 0 1 7 2 1 , 5 2 7 4 5 % $ 3 . 7 0 1 6 6 1 , 5 3 0 4 5 % $ 3 7 0 1 4 9 1 , 2 2 7 3 6 % $ 3 . 7 0 1 9 9 1 , 4 7 7 4 3 % $ 3 . 7 0 1 9 5 1 , 4 7 7 4 3 %
M o n d a y 1 1 / 0 9 / 1 5 T u e s d a y 1 1 / 1 0 / 1 5 W e d n e s d a y 1 1 / 1 1 / 1 5 T h u r s d a y 1 1 / 1 2 / 1 5 F r i d a y 1 1 / 1 3 / 1 5
A M T i m e P r i c e H O V V o l . C a p . P r i c e H O V V o l . C a p . P r i c e H O V V o l . C a p . P r i c e H O V V o l . C a p . P r i c e H O V V o l . C a p .
0 4 0 0 - 0 5 0 0 $ 2 . 8 0 4 1 1 1 , 2 4 9 3 7 % $ 2 . 8 0 3 7 0 1 , 0 8 6 3 2 % $ 2 . 8 0 3 1 8 9 1 6 2 7 % $ 2 . 8 0 3 8 3 1 , 1 5 3 3 4 % $ 2 . 8 0 3 7 9 1 , 0 6 8 3 1 %
0 5 0 0 - 0 6 0 0 $ 4 . 5 0 5 8 7 1 , 9 8 5 5 8 % $ 4 . 5 0 6 1 9 1 , 9 6 2 5 8 % $ 4 . 5 0 4 1 3 1 , 3 6 5 4 0 % $ 4 . 5 0 6 1 3 1 , 9 7 9 5 8 % $ 4 . 2 5 5 8 1 1 , 9 2 1 5 7 %
0 6 0 0 - 0 7 0 0 $ 4 . 7 0 5 1 1 1 , 9 3 0 5 7 % $ 4 . 7 0 5 0 3 1 , 9 4 7 5 7 % $ 4 . 7 0 3 5 4 1 , 4 7 1 4 3 % $ 4 . 7 0 5 4 4 1 , 9 8 1 5 8 % $ 4 . 5 0 4 8 5 1 , 8 7 9 5 5 %
0 7 0 0 - 0 8 0 0 $ 5 . 2 0 3 1 5 1 , 5 8 8 4 7 % $ 5 . 2 0 3 3 6 1 , 7 0 3 5 0 % $ 5 . 2 0 2 9 4 1 , 3 0 0 3 8 % $ 5 . 2 0 3 1 7 1 , 7 2 3 5 1 % $ 5 . 0 5 2 9 4 1 , 5 3 1 4 5 %
0 8 0 0 - 0 9 0 0 $ 4 . 7 0 1 7 3 1 , 5 5 0 4 6 % $ 4 . 7 0 2 1 3 1 , 6 9 9 5 0 % $ 4 . 7 0 2 6 7 1 , 0 9 5 3 2 % $ 4 . 7 0 1 9 1 1 , 6 3 4 4 8 % $ 4 . 5 0 1 8 7 1 , 5 0 6 4 4 %
0 9 0 0 - 1 0 0 0 $ 3 . 7 0 1 4 1 1 , 3 0 9 3 9 % $ 3 . 7 0 1 8 5 1 , 4 8 2 4 4 % $ 3 . 7 0 4 0 5 1 , 4 6 3 4 3 % $ 3 . 7 0 1 9 5 1 , 5 0 9 4 4 % $ 3 . 7 0 1 9 1 1 , 1 9 7 3 5 %
M o n d a y 1 1 / 1 6 / 1 5 T u e s d a y 1 1 1 1 7 / 1 5 W e d n e s d a y 1 1 1 1 8 / 1 5 T h u r s d a y 1 1 1 1 9 1 1 5 F r i d a y 1 1 1 2 0 1 1 5
A M T i m e P r i c e H O V V o l . C a p . P r i c e H O V V o l . C a p . P r i c e H O V V o l . C a p . P r i c e H O V V o l . C a p . P r i c e H O V V o l . C a p .
0 4 0 0 - 0 5 0 0 $ 2 . 8 0 4 0 6 1 , 1 9 2 3 5 % $ 2 . 8 0 4 2 6 1 , 2 3 8 3 6 % $ 2 . 8 0 4 0 6 1 , 1 5 9 3 4 % $ 2 . 8 0 3 5 5 9 7 1 2 9 % $ 2 . 8 0 3 7 5 1 , 1 3 5 3 3 %
0 5 0 0 - 0 6 0 0 $ 4 . 5 0 5 7 3 1 , 9 3 1 5 7 % $ 4 . 5 0 5 8 7 1 , 9 4 7 5 7 % $ 4 . 5 0 5 9 9 1 , 9 4 2 5 7 % $ 4 . 5 0 6 5 7 2 , 1 0 6 6 2 % $ 4 . 2 5 5 7 6 1 , 9 0 3 5 6 %
0 6 0 0 - 0 7 0 0 $ 4 . 7 0 4 5 9 1 , 8 6 6 5 5 % $ 4 . 7 0 5 4 8 2 , 0 2 4 6 0 % $ 4 . 7 0 4 8 8 1 , 9 2 3 5 7 % $ 4 . 7 0 5 0 7 2 , 0 5 4 6 0 % $ 4 . 5 0 4 8 3 1 , 8 4 0 5 4 %
0 7 0 0 - 0 8 0 0 $ 5 . 2 0 2 0 9 1 , 6 8 3 5 0 % $ 5 . 2 0 1 5 2 6 1 5 1 8 % $ 5 . 2 0 3 2 6 1 , 6 8 6 5 0 % $ 5 . 2 0 3 5 9 1 , 7 7 5 5 2 % $ 5 . 0 5 3 3 2 1 , 4 7 9 4 4 %
0 8 0 0 - 0 9 0 0 $ 4 . 7 0 1 8 1 1 , 6 2 6 4 8 % $ 4 . 7 0 9 4 7 5 5 2 2 % $ 4 . 7 0 2 0 2 1 , 6 8 4 5 0 % $ 4 . 7 0 2 3 6 1 . 7 2 6 5 1 % $ 4 . 5 0 1 8 3 1 , 2 3 3 3 6 % " 0 9 0 0 - 1 0 0 0 $ 3 7 0 1 8 0 1 , 4 7 1 4 3 % $ 3 . 7 0 1 9 2 1 , 8 1 2 5 3 % $ 3 . 7 0 1 6 1 1 , 4 7 1 4 3 % $ 3 . 7 0 2 1 6 1 , 6 0 1 4 7 % $ 3 7 0 1 7 7 1 , 1 0 6 3 3 %
M o n d a y 1 1 1 2 3 1 1 5 T u e s d a y 1 1 1 2 4 / 1 5 W e d n e s d a y 1 1 1 2 5 / 1 5 T h u r s d a y 1 1 / 2 6 / 1 5 F r i d a y 1 1 1 2 7 1 1 5
A M T i m e P r i c e H O V V o l . C a p . P r i c e H O V V o l . C a p . P r i c e H O V V o l . C a p . P r i c e H O V V o l . C a p . P r i c e H O V V o l . C a p .
0 4 0 0 - 0 5 0 0 $ 2 . 8 0 3 4 5 9 7 7 2 9 % $ 2 . 8 0 3 8 9 1 , 0 7 2 3 2 % $ 2 . 8 0 3 9 7 1 , 0 3 3 3 0 % $ 1 . 5 0 2 5 4 8 1 % $ 1 . 5 0 4 7 1 4 3 4 %
0 5 0 0 - 0 6 0 0 $ 4 . 5 0 6 0 1 1 , 9 3 9 5 7 % $ 4 . 5 0 5 9 3 1 , 8 6 2 5 5 % $ 4 . 7 0 5 4 6 1 , 7 4 7 5 1 % $ 1 . 5 0 2 8 7 9 2 % $ 1 . 5 0 9 1 2 9 1 9 %
0 6 0 0 - 0 7 0 0 $ 4 . 7 0 4 4 2 1 , 8 8 5 5 5 % $ 4 . 7 0 4 6 7 1 , 8 4 6 5 4 % $ 4 . 8 5 3 5 9 1 , 5 4 3 4 5 % $ 1 . 5 0 2 5 1 0 0 3 % $ 2 . 3 0 7 7 3 0 1 9 %
0 7 0 0 - 0 8 0 0 $ 5 . 2 0 3 5 7 1 , 6 5 8 4 9 % $ 5 . 2 0 3 6 3 1 , 6 5 9 4 9 % $ 5 . 3 0 2 3 6 1 , 0 5 9 3 1 % $ 1 . 5 0 4 3 1 5 4 5 % $ 2 . 8 0 9 8 3 7 4 1 1 %
0 8 0 0 - 0 9 0 0 $ 4 . 7 0 2 6 1 1 , 5 4 6 4 5 % $ 4 . 7 0 2 5 5 1 , 4 6 0 4 3 % $ 5 . 3 0 1 9 8 9 1 5 2 7 % $ 1 . 5 0 1 1 5 2 9 6 9 % $ 2 . 8 0 1 1 6 4 8 0 1 4 %
0 9 0 0 - 1 0 0 0 $ 3 . 7 0 3 3 3 1 , 5 1 5 4 5 % $ 3 . 7 0 3 0 0 1 , 4 8 4 4 4 % $ 4 . 8 5 2 3 0 1 , 0 3 2 3 0 % $ 2 . 3 0 2 3 2 5 1 2 1 5 % $ 3 . 5 5 2 1 9 6 4 4 1 9 %
M o n d a y 1 1 / 3 0 / 1 5 T u e s d a y 1 2 1 0 1 1 1 5 W e d n e s d a y 1 2 / 0 2 1 1 5 T h u r s d a y 1 2 1 0 3 1 1 5 F r i d a y 1 2 / 0 4 / 1 5
A M T i m e P r i c e H O V V o l . C a p . P r i c e H O V V o l . C a p . P r i c e H O V V o l . C a p . P r i c e H O V V o l . C a p . P r i c e H O V V o l . C a p .
0 4 0 0 - 0 5 0 0 $ 2 . 8 0 4 1 6 1 , 2 7 8 3 8 %
0 5 0 0 - 0 6 0 0 $ 4 . 5 0 5 9 9 1 , 9 8 6 5 8 %
0 6 0 0 - 0 7 0 0 $ 4 . 7 0 4 8 2 1 , 8 9 6 5 6 %
0 7 0 0 - 0 8 0 0 $ 5 . 2 0 3 4 1 1 , 6 5 2 4 9 %
0 8 0 0 - 0 9 0 0 $ 4 . 7 0 1 8 5 1 , 5 0 1 4 4 %
0 9 0 0 - 1 0 0 0 $ 3 . 7 0 1 8 5 1 , 6 2 3 4 8 %
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6
Perfonnance Measures
' Nov-15 REPORTING REQUIREMENT Reporting PERFORMANCE STANDARD I I
Period I P~rformance '
CUSTOM ffi SERVICE
v v -"' v " " -'V
Call Wait lirre Monthly Not to exceed 120 seconds 1 :46 ..
Abandon Rate Monthly No more than 4 .0% 1.8%
Custorrer Satisfaction Monthly At least 75 outbound calls 76 k •VVV . ~·· Convert Violators to Custorrers Qu..-terly 8% or more
Convert Violators to Custorrers Arrually 10% or more
VIOLATION PROCESSING
Response lirre Monthly Within 2 business days of receipt 1.0
1 ~ ~
CUSA Violation Collection Rate Qu..-terly 70% or more
r ~
CUSA Violation Collection Rate Arrually 74% or more
TRAFFIC OPERATIONS
Initial & Secondary Reviews Monthly Equal to or less than 15 days 2.6 ...
* Plate Msread Errors Monthly Equal to or less than 0.4% 0 .03%
CAS Response lirre Monthly 0 :20 (mnutes) per call 0:09
ACCOUNTING
Exceptions Monthly No more than 3 I 0
INFORMATION TECHNOLOGY
Back-office System Uptirre Monthly 99% Availability I 100%
Netw ork Uptirre Monthly 99% Availability 100%
GUSA= Cofiroute USA; GAS= Customer Assistance Specialists
•Plate Mis read Error performance is current after a 60-day hold-back period ; therefore, percentage reported here is for 2 months prior to
the month of this report .
Incoming Call Activity
November-15 October-15 FY
INCOMING CALL VOLUME ' .. ~ % of l
Total Calls Total Total Calls ~%of Total Average
Representatives Answered 21 ,154 67 .9% 24,141 68 .7% 22 ,984
IVRAnswered 7 ,671 24 .6% 8 ,253 23 .5% 8,494
*Abandoned Calls = or >20 seconds 555 1.8% 599 1.7% 1,044
**Abandoned Calls -all others 1,757 5.6% 2 ,165 6 .2% 2, 119
Total Incoming Calls: 31 , 137 35,158 34,641
"This data is used in the Abandoned Calls performance measure.
-This data represents all IVR abandons and abaidons outside the performa1Ce rreastxe th"eshold .
Transponder Distribution Status
TRANSPONDER DISTRIBUTION November-15 October-15 FY 2015-16
Tags , % of Total Tags % of Total Average To-Date
Issued
To New Accounts 720 34.1% 894 35.4% 882 35.7%
Additional Tags to Existing Accounts 599 28.4% 620 24.5% 618 25.0%
Replacerrent Transponders 792 37.5% 1,013 40.1% 973 39.4%
Total Issued 2,111 ~ 2,527 I 2,473
Returned
Account Oosures 444 31 .5% 599 30 .6% 456 29.1%
Accounts Downsizing 112 7 .9% 178 9 .1% 140 8 .9%
Defective Transponders 855 60.6% 1, 181 60.3% 969 61.9% .,
Total Returned 1,411 ! 1,958 1,565
7
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A t t h e e n d o f N o v e m b e r 2 0 1 5 , t h e 9 1 E x p r e s s L a n e s h a d 1 1 7 , 9 6 7 a c t i v e c u s t o m e r a c c o u n t s ,
w i t h 1 7 9 , 3 4 3 t r a n s p o n d e r s a s s i g n e d t o t h o s e a c c o u n t s .
1 2 2 , 0 0 0
1 1 9 , 9 9 2
1 2 0 , 0 0 0
1 1 8 , 4 1 6
1 1 8 , 0 0 0
1 1 6 , 0 0 0
1 1 4 , 0 0 0
1 1 2 , 0 0 0
1 1 0 , 0 0 0
1 0 8 , 0 0 0
O p e r a t i o n a l H i g h l i g h t s
O n - r o a d O p e r a t i o n s
N u m b e r o f A c c o u n t s b y F i s c a l Y e a r
A s o f N o v e m b e r 3 0 , 2 0 1 5
1 1 7 , 8 8 8
1 1 4 , 5 5 6 1 1 4 , 1 3 8
1 1 2 , 5 8 4 1 1 2 , 4 7 3
F i s c a l Y e a r
1 1 7 , 9 6 7
1 1 3 , 6 7 2
1 1 2 , 9 2 9
C u s t o m e r A s s i s t a n c e S p e c i a l i s t s ( C A S ) r e s p o n d e d t o 1 3 3 c a l l s d u r i n g N o v e m b e r . T h e C A S t e a m
r e c e i v e d 7 2 c a l l s t o a s s i s t d i s a b l e d v e h i c l e s , 1 2 c a l l s t o r e m o v e d e b r i s a n d c o n d u c t e d 3 6 a s s i s t s
o r t r a f f i c b r e a k s . T h e r e w e r e 8 a c c i d e n t s i n t h e E x p r e s s L a n e s a n d 5 a c c i d e n t s i n t h e g e n e r a l -
p u r p o s e l a n e s t h e C A S p r o v i d e d a s s i s t a n c e t o .
8
Financial Highlights
91 Express Lanes
Operating Statement
YTD as of: November 30, 2015 YTD Variance
Description Actual 11 > Budaet 11 > Dollar$
Operating revenues:
Toll revenue $ 16,324 ,096 .24 $ 15 , 147 ,839 .00 $ 1, 176,257.24
Fee revenue 4 , 113 ,551 .31 2,953 ,780 .00 1,159,771 .31
Total operatina revenues 20,437 ,647 .55 18 , 101 ,619 .00 2 ,336 ,028.55
Operating expenses:
Contracted services 3 ,455 ,249 .00 3 ,538,600 .00 83 ,351.00
Administrative fee 1,085 ,992 .70 1,097,450 .00 11,457.30
Other professional services 379 ,486 .85 1,084 ,480 .00 704 ,993 .15
Credit card processing fees 348 ,039.84 349 ,259.00 1,219 .16
Toll road account servicing 365 ,758 .80 119,560 .00 (246, 198.80)
Other insurance expense 141,877.71 312,375 .00 170,497.29
Toll road maintenance supply repairs 58 ,323.44 85 ,385 .00 27 ,061 .56
Patrol services 237 ,983.69 231 ,160 .00 (6 ,823.69)
Building equipment repairs and main! 175,021.56 299,511.00 124,489.44
Other services 2 ,600 .00 7 ,125 .00 4 ,525 .00
Utilities 8,233 .69 16 ,660 .00 8 ,426.31
Office expense 18,441 .84 38,035 .00 19,593.16
Bad debt expense (2 ,104.36) -2 ,104.36
Miscellaneous 12> 9 ,707 .79 33,495 .00 23 ,787 .21
Leases 103,496.90 206 ,170 .00 102 ,673.10
Total operating expenses 6 ,388 , 109.45 7,419 ,265.00 1,031 ,155.55
Depreciation and amortization l 3l 1,324 ,094.48 -( 1, 324, 094.48)
Operating income (loss) 12 , 725 ,443 .62 10 ,682 ,354.00 2,043 ,089.62
Nonoperating revenues (expenses):
Reimbursement from Other Agencies -577 ,080 .00 (577 ,080 .00)
Interest income 377 ,396.85 307 ,124 .00 70 ,272 .85 ..
Interest expense (2 ,377 ,395 .69) (2 ,393 ,355 .00) 15 ,959 .31
Other 489 ,381.29 -489 ,381 .29
Total nonooeratina revenues (expenses) (1 ,510 ,617 .55) (1 ,509 ,151.00) (1,466.55)
Transfers in ---
Transfers out ---
Net income (loss) $ 11,214,826.07 $ 9, 173,203.00 $ 2,041,623.07
'Actual amounts are ac counted for on the accrual basis of ac counting in an enterpris e fund . Budget amounts are
accounted for on a modified accrual basis of accounting .
'Miscellaneous expenses include : Bond Insurance Costs , Bank Sen.ice Charge , Transponder Materials .
'Depreciation and amortization are not budgeted items .
Capital Asset Activity
Percent(%)
7 .8
39.3
12 .9
2.4
1.0
65 .0
0 .3
(205.9)
54 .6
31 .7
(3 .0)
41 .6
63.5
50 .6
51 .5
NJA
71.0
49 .8
13 .9
N/A
19 .1
(100.0)
22 .9
0 .7
N/A
(0 .1'
N/A
N/A
22.3
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During the five months ending November 30, 2015, capital asset activities included $231 ,898 for
the purchase of transponders. •
mf:I:;:-9
ATTACHMENT B
• m
OCTA Orange County Transportation Authority
•
As of December 31, 2015
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O p e r a t i o n s O v e r v i e w
T r a f f i c a n d R e v e n u e S t a t i s t i c s
T o t a l t r a f f i c v o l u m e o n t h e 9 1 E x p r e s s L a n e s f o r D e c e m b e r 2 0 1 5 w a s 1 , 1 4 7 , 6 1 1 . T h i s r e p r e s e n t s
a d a i l y a v e r a g e o f 3 7 , 0 2 0 . T h i s i s a 9 . 4 % i n c r e a s e i n t o t a l t r a f f i c v o l u m e f r o m t h e s a m e p e r i o d l a s t
y e a r w h e n t r a f f i c l e v e l s t o t a l e d 1 , 0 4 9 , 1 5 5 . P o t e n t i a l t o l l r e v e n u e f o r t h e m o n t h w a s $ 3 , 4 2 2 , 2 3 6
w h i c h r e p r e s e n t s a n i n c r e a s e o f 1 0 . 4 % f r o m t h e p r i o r y e a r ' s t o t a l o f $ 3 , 0 9 8 , 8 9 3 . C a r p o o l
p e r c e n t a g e f o r t h e m o n t h w a s 2 4 . 1 0 % a s c o m p a r e d t o t h e p r e v i o u s y e a r ' s r a t e o f 2 3 . 8 1 % .
M o n t h - t o - d a t e t r a f f i c a n d r e v e n u e d a t a a r e s u m m a r i z e d i n t h e t a b l e b e l o w . T h e f o l l o w i n g t r i p a n d
r e v e n u e s t a t i s t i c s t a b l e s r e p r e s e n t a l l t r i p s t a k e n o n t h e 9 1 E x p r e s s L a n e s a n d a s s o c i a t e d
p o t e n t i a l r e v e n u e f o r t h e m o n t h o f D e c e m b e r 2 0 1 5 .
C u r r e n t M o n t h - t o - D a t e ( M T D ) a s o f D e c e m b e r 3 1 , 2 0 1 5
D e c - 1 5 S t a n t e c D e c - 1 4 Y r - t o - Y r
M T D M T D # % M T D %
T r i p s A c t u a l P r o j e c t e d V a r i a n c e V a r i a n c e A c t u a l V a r i a n c e
F u l l T o l l L a n e s 8 7 1 , 0 3 1 7 9 9 , 6 7 2 7 1 , 3 5 9 8 . 9 % 7 9 9 , 3 9 7 9 . 0 %
3 + L a n e s 2 7 6 , 5 8 0 2 8 1 , 6 7 8 ( 5 , 0 9 8 ) ( 1 . 8 % ) 2 4 9 , 7 5 8 1 0 . 7 %
T o t a l G r o s s T r i p s 1 , 1 4 7 , 6 1 1 1 , 0 8 1 , 3 5 0 6 6 , 2 6 1 6 . 1 % 1 , 0 4 9 , 1 5 5 9 . 4 %
R e v e n u e
F u l l T o l l L a n e s $ 3 , 3 4 8 , 4 9 0 $ 3 , 1 7 3 , 8 4 8 $ 1 7 4 , 6 4 2 5 . 5 % $ 3 , 0 3 7 , 7 5 1 1 0 . 2 %
3 + L a n e s $ 7 3 , 7 4 6 $ 7 8 , 1 0 0 ( $ 4 , 3 5 4 ) ( 5 . 6 % ) $ 6 1 , 1 4 2 2 0 . 6 %
T o t a l G r o s s R e v e n u e $ 3 , 4 2 2 , 2 3 6 $ 3 , 2 5 1 , 9 4 8 $ 1 7 0 , 2 8 8 5 . 2 % $ 3 , 0 9 8 , 8 9 3 1 0 . 4 %
A v e r a g e R e v e n u e p e r T r i p
A v e r a g e F u l l T o l l L a n e s $ 3 . 8 4 $ 3 . 9 7 ( $ 0 . 1 3 ) ( 3 . 3 % ) $ 3 . 8 0 1 . 1 %
A v e r a g e 3 + L a n e s $ 0 . 2 7 $ 0 . 2 8 ( $ 0 . 0 1 ) ( 3 . 6 % ) $ 0 . 2 4 1 2 . 5 %
A v e r a g e R e v e n u e P e r T r i p $ 2 . 9 8 $ 3 . 0 1 ( $ 0 . 0 3 ) ( 1 . 0 % ) $ 2 . 9 5 1 . 0 %
2
The 2016 fiscal year-to-date (YTD) traffic volume is 8.3% higher than the same period last year .
The 2016 fiscal year-to-date revenue is 9.1% higher than for the same period last year. Year-to-
date average revenue per-trip is $3 .02 .
Fiscal year-to-date traffic and revenue data are summarized in the table below. The following trip
and revenue statistics tables represent all trips taken on the 91 Express Lanes and associated
potential revenue for the months of July 2015 through December 2015 .
FY 2015-16 to Date as of December 31, 2015
FY 2015-16 Stantec FY 2014-15 Yr-to-Yr
YTD YTD # % YTD %
Trips Actual Projected Variance Variance Actual Variance
Full Toll Lanes 5,305,048 5 ,204 ,336 100,712 1.9% 4 ,891 ,766 8.4%
3+ Lanes 1 ,623 , 102 1 ,683 ,456 (60,354) (3.6%) 1 ,507,438 7 .7%
Total Trips 6,928 ,150 6,887,792 40,358 0.6% 6 ,399 ,204 8.3%
Full Toll Lanes $20,507 ' 157 $20,551 ,961 ($44,804) (0.2%) $18 ,791 ,286 9.1%
3+ Lanes $414 ,245 $481 ,107 ($66,862) (13.9%) $389,403 6.4%
Total Revenue $20,921,403 $21 ,033,069 ($111,666) (0.5%) $19,180,688 9 .1%
Full Toll Lanes $3.87 $3.95 ($0.08) (2.0%) $3.84 0 .8%
3+ Lanes $0.26 $0.29 ($0.03) (10.3%) $0.26 0 .0%
Revenue Per Trip $3.02 $3.05 ($0.03) (1.0%) $3.00 0.7%
3
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T r a f f i c a n d R e v e n u e S u m m a r y
T h e c h a r t b e l o w r e f l e c t s t h e t o t a l t r i p s b r e a k d o w n b e t w e e n F u l l T o l l t r i p s a n d H O V 3 + t r i p s f o r
F Y 2 0 1 5 - 1 6 o n a m o n t h l y b a s i s .
F Y 2 0 1 5 - 1 6 T r a f f i c V o l u m e O v e r v i e w
1 , 4 0 0 , 0 0 0
1 , 2 2 5 , 0 0 0
1 , 0 5 0 , 0 0 0
Q l 8 7 5 , 0 0 0
E : : : s
0 > 7 0 0 , 0 0 0
5 2 5 , 0 0 0
3 5 0 , 0 0 0
1 7 5 , 0 0 0
J u l - 1 5 A u g - 1 5 S e p - 1 5 O c t - 1 5 N o v - 1 5 D e c - 1 5 J a n - 1 6 F e b - 1 6 M a r - 1 6 A p r - 1 6 M a y - 1 6 J u n - 1 6
M o n t h
I " F u l l T o l l L a n e & " 3 + L a n e s I
T h e c h a r t b e l o w r e f l e c t s t h e g r o s s p o t e n t i a l r e v e n u e b r e a k d o w n b e t w e e n F u l l T o l l t r i p s a n d
H O V 3 + t r i p s f o r F Y 2 0 1 5 - 1 6 o n a m o n t h l y b a s i s .
F Y 2 0 1 5 - 1 6 R e v e n u e S u m m a r y
$ 3 , 9 0 0 , 0 0 0 , - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 1
$ 3 , 5 0 0 , 0 0 0
$ 3 , 3 0 0 , 0 0 0
$ 3 , 1 0 0 , 0 0 0
$ 2 , 9 0 0 , 0 0 0
$ 2 , 7 0 0 , 0 0 0
$ 2 , 5 0 0 , 0 0 0
J u l - 1 5 A u g - 1 5 S e p - 1 5 O c t - 1 5 N o v - 1 5 D e c - 1 5 J a n - 1 6 F e b - 1 6 M a r - 1 6 A p r - 1 6 M a y - 1 6 J u n - 1 6
M o n t h
4
Peak traffic hour in the eastbound direction reached or exceeded 90% or more of defined
capacity seven times during the month of December 2015 . As demonstrated on the next chart ,
westbound peak hour traffic volumes top out at 62% of defined capacity .
EASTBOUND PEAK-HOUR VOLUMES
Monday 11/30/15 Tuesday 12/01/15 Wednesday 12/02/15 Thursday 12/03/15 Friday 12/04/15
PM Time Price HOV Vol . Cap . Price HOV Vol . Cap . Price HOV Vol . Cap. Price HOV Vol. Cap . Price HOV Vol. Cap .
1400-1500 $4 .70 29 1 2,084 61% $4.70 255 2,017 59% $4.85 303 2,389 70% $3 .20 397 3,006 88%
1500 -1 600 $3 .80 509 3,159 93 % $4 .05 506 3,048 90 % $4.75 497 3,02 4 89% $10 .15 570 2,996 88%
1600 -1700 $6 .15 448 3,196 94 % $7.40 470 3,025 89% $9.80 465 2,869 84% $9 .95 474 3,036 89%
1700 -1800 $5 .55 448 2,878 85% $6 .90 469 3,004 88% $9.05 51 2 2,998 88% $6.40 449 2,856 84%
1800. 1900 $3.60 454 2,605 77% $3 .60 544 2,885 85% $4.40 559 2,906 85% $5.95 515 2,538 75%
1900 . 2000 $3 .55 369 1,717 51 % $3 .55 443 2,087 61% $5.15 440 2,09 1 62% $5 .60 408 1,773 52%
Monday 12/07/15 Tuesday 12/08/15 Wednesday 12/09/15 Thursday 12/10/15 Friday 12/11/15
PM Time Price HOV Vol . Cap . Price HOV Vol. Cap . Price HOV Vol . Cap . Price HOV Vol , Cap . Price HOV Vol. Cap.
1400-1500 $4 .70 28 1 2,043 60% $4 .70 315 2,306 68 % $4.70 296 2,24 1 66% $4 .85 340 2,437 72% $3 .20 362 2,929 86%
1500 -1600 $5 .05 495 3,042 89% $3.80 426 2,740 81 % $4.05 472 2,946 87% $4 .75 484 3,138 92% $10.15 540 2,849 84%
1600 . 1700 $4 .85 457 2,890 85% $6 .15 453 2,787 82% $7.40 479 2,873 85% $9 .80 453 2,881 85% $9 .95 447 2,816 83%
1700 -1800 $4.85 469 2,845 84% $5.55 480 3,060 90 % $6.90 475 3,053 90% $9.05 500 2,838 83% $6 .40 486 2,890 85%
1800 . 1900 $5.05 583 2,816 83% $3 .60 614 3,126 92 % $3.60 562 2,943 87% $4.40 603 2,969 87% $5 .95 446 2, 176 64%
1900 . 2000 $3 .55 335 1,611 47% $3 .55 425 2,002 59% $3 .55 435 2,048 60% $5 .15 421 1,90 4 56% $5 .60 433 1,674 49%
Monday 12114/15 Tuesday 12/15/15 Wednesday 12/16/15 Thursday 12/17/15 Friday 12/18/15
PM Time Price HOV Vo l . Cap . Price HOV Vol . Cap . Pri ce HOV Vol . Cap. Price HOV Vol . Cap . Price HOV Vol. Cap.
1400. 1500 $4 .70 257 1,981 58% $4 .70 257 2,21 9 65% $4.70 273 2,284 67% $4 .85 289 2,398 71% $3.20 41 5 2,909 86%
1500 . 1600 $5 .05 507 3,034 89% $3 .80 433 2,976 88% $4.05 432 3,00 8 88% $4 .75 445 2,983 88% $10.15 544 2,902 85%
1600. 1700 $4.85 44 1 2,865 84% $6 .15 463 2,905 85% $7.40 476 2,957 87% $9 .80 473 2,911 86% $9 .95 518 2,830 83%
1700 . 1800 $4.85 460 2,935 86% $5 .55 404 2,510 74% $6.90 464 2,859 84% $9 .05 460 2,896 85% $6 .40 536 2,852 84%
1800. 1900 $5 .05 578 2,809 83% $3 .60 466 2,319 68% $3.60 574 2,84 6 84% $4.40 57 4 2,956 87% $5.95 509 2,482 73%
1900 -2000 $3 .55 356 1,65 1 49% $3 .55 557 2,675 79% $3.55 509 2,460 72% $5 .15 488 2, 143 63% $5.60 440 1,750 51%
Monday 12/21/15 Tuesday 12/22/15 Wednesday 12/23/15 Thursday 12/24/15 Friday 12/25/15
PM Time Price HOV Vol. Cap . Price HOV Vol . Cap . Pri ce HOV Vol . Cap. Price HOV Vol. Cap. Price HOV Vol. Cap.
1400 -1500 $4.70 391 2,302 68% $4.70 395 2,42 7 71% $4.70 485 2,856 84% $3 .20 590 2,312 68% $5 .55 577 1,390 41 %
1500 . 1600 $5 .05 491 2,878 85% $3 .80 471 2,971 87% $4.05 507 2,901 85% $10.15 659 2,07 4 61% $5 .55 510 1, 150 34%
1600 . 1700 $4.85 466 2,830 83% $6 .15 502 2,993 88% $7.40 457 2,77 6 82% $9 .95 622 1,781 52% $5 .55 462 1,032 30%
1700 -1800 $4 .85 474 2,702 79% $5.55 333 2, 195 65% $6.90 553 2,862 84% $6.40 592 1,665 49% $5 .55 443 1,057 31%
1800-1900 $5 .05 571 2,67 1 79% $3 .60 465 2,425 71% $3 .60 467 2,104 62% $5 .95 487 1,361 40% $5 .55 529 1,02 1 30%
1900 -2000 $3 .55 340 1,547 46% $3 .55 366 1,350 40% $3 .55 398 1,519 45% $5.60 471 1, 132 33% $5.55 628 1,135 33%
Monday 12/28/15 Tuesday 12/29/15 Wednesday 12/30/15 Thursday 12/31/15 Friday 01/01/16
PM Time Price HOV Vol , Cap . Price HOV Vol . Cap. Price HOV Vol . Cap. Price HOV Vol . Cap. Price HOV Vol . Cap .
1400 -1500 $4.70 415 2,04 1 60% $4.70 407 2,073 61% $4 .70 451 2,472 73% $3 .20 500 2,672 79%
1500-1600 $5.05 513 2,623 77% $3 .80 540 2,910 86% $4 .05 540 2,89 1 85% $10 .15 502 2,21 0 65%
1600 -1700 $4.85 472 2,815 83% $6 .15 51 4 2,809 83% $7 .40 520 2,945 87% $9 .95 482 1,988 58%
1700 -1800 $4.85 496 2,670 79% $5 .55 495 2,871 84% $6 .90 41 2 2,668 78% $6 .4 0 47 2 1,736 51 %
1800 -1900 $5.05 473 1,913 56% $3 .60 492 2, 165 64% $3 .60 583 2,708 80% $5.95 404 1,322 39%
1900 -2000 $3.55 356 1,057 31% $3.55 43 9 1,423 42% $3 .55 387 1,450 43% $5 .60 33 9 885 26%
5
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" W E S T B O U N D P E A K - H O U R V O L U M E S
M o n d a y 1 1 / 3 0 / 1 5 T u e s d a y 1 2 / 0 1 / 1 5 W e d n e s d a y 1 2 / 0 2 / 1 5 T h u r s d a y 1 2 / 0 3 / 1 5 F r i d a y 1 2 / 0 4 / 1 5
A M T i m e P r i c e H O V V o l . C a p . P r i c e H O V V o l . C a p . P r i c e H O V V o l . C a p . P r i c e H O V V o l . C a p . P r i c e H O V V o l . C a p .
0 4 0 0 - 0 5 0 0 $ 2 . 8 0 3 8 6 1 , 0 4 9 3 1 % $ 2 . 8 0 4 0 8 1 , 1 7 4 3 5 % $ 2 . 8 0 4 1 2 1 , 1 4 6 3 4 % $ 2 . 8 0 3 8 9 1 , 1 2 6 3 3 %
0 5 0 0 - 0 6 0 0 $ 4 . 5 0 6 3 4 2 , 0 7 7 6 1 % $ 4 . 5 0 6 0 4 2 , 0 9 5 6 2 % $ 4 . 5 0 6 3 7 2 , 0 5 0 6 0 % $ 4 . 2 5 5 5 8 1 , 9 1 2 5 6 %
0 6 0 0 - 0 7 0 0 $ 4 . 7 0 5 0 7 1 , 9 0 0 5 6 % $ 4 . 7 0 5 1 9 1 , 9 5 3 5 7 % $ 4 . 7 0 5 4 4 1 , 8 8 9 5 6 % $ 4 . 5 0 4 8 1 1 , 7 3 8 5 1 %
0 7 0 0 - 0 8 0 0 $ 5 . 2 0 3 3 2 1 , 6 9 8 5 0 % $ 5 . 2 0 3 3 3 1 , 6 8 8 5 0 % $ 5 . 2 0 3 5 4 1 , 6 9 4 5 0 % $ 5 . 0 5 3 3 9 1 , 6 6 6 4 9 %
0 8 0 0 - 0 9 0 0 $ 4 . 7 0 1 9 2 1 , 6 7 3 4 9 % $ 4 . 7 0 1 9 8 1 , 6 6 7 4 9 % $ 4 . 7 0 1 9 7 1 , 6 2 8 4 8 % $ 4 . 5 0 2 1 2 1 , 4 2 5 4 2 %
0 9 0 0 - 1 0 0 0 $ 3 . 7 0 1 9 9 1 , 5 0 4 4 4 % $ 3 . 7 0 1 8 5 1 , 5 7 1 4 6 % $ 3 . 7 0 1 8 0 1 , 5 4 3 4 5 % $ 3 . 7 0 1 5 8 1 , 1 8 3 3 5 %
M o n d a y 1 2 / 0 7 / 1 5 T u e s d a y 1 2 / 0 8 / 1 5 W e d n e s d a y 1 2 / 0 9 / 1 5 T h u r s d a y 1 2 / 1 0 / 1 5 F r i d a y 1 2 / 1 1 / 1 5
A M n m e P r i c e H O V V o l . C a p . P r i c e H O V V o l . C a p . P r i c e H O V V o l . C a p . P r i c e H O V V o l . C a p . P r i c e H O V V o l . C a p .
0 4 0 0 - 0 5 0 0 $ 2 . 8 0 3 8 8 1 , 2 2 5 3 6 % $ 2 . 8 0 4 1 6 1 , 1 8 0 3 5 % $ 2 . 8 0 4 3 0 1 , 2 1 3 3 6 % $ 2 . 8 0 4 4 1 1 , 2 1 8 3 6 % $ 2 . 8 0 3 6 9 1 , 0 7 4 3 2 %
0 5 0 0 - 0 6 0 0 $ 4 . 5 0 6 1 5 1 , 9 8 1 5 8 % $ 4 . 5 0 6 2 6 2 , 0 2 2 5 9 % $ 4 . 5 0 6 3 3 1 , 9 9 4 5 9 % $ 4 . 5 0 5 8 4 1 , 9 0 8 5 6 % $ 4 . 2 5 5 3 6 1 , 8 3 8 5 4 %
0 6 0 0 - 0 7 0 0 $ 4 . 7 0 5 0 7 1 , 8 6 3 5 5 % $ 4 . 7 0 4 9 8 1 , 8 3 5 5 4 % $ 4 . 7 0 5 0 7 1 , 8 8 6 5 5 % $ 4 . 7 0 5 0 7 1 , 8 9 2 5 6 % $ 4 . 5 0 4 5 0 1 , 7 1 1 5 0 %
0 7 0 0 - 0 8 0 0 $ 5 . 2 0 3 2 8 1 , 6 4 5 4 8 % $ 5 . 2 0 3 4 2 1 , 7 0 3 5 0 % $ 5 . 2 0 3 2 8 1 , 6 9 5 5 0 % $ 5 . 2 0 3 4 1 1 , 6 3 0 4 8 % $ 5 . 0 5 2 8 6 1 , 4 6 6 4 3 %
0 8 0 0 - 0 9 0 0 $ 4 . 7 0 1 9 2 1 , 5 0 1 4 4 % $ 4 . 7 0 1 9 4 1 , 6 1 2 4 7 % $ 4 . 7 0 2 0 7 1 , 6 2 3 4 8 % $ 4 . 7 0 2 0 1 1 , 6 5 2 4 9 % $ 4 . 5 0 1 5 5 1 , 2 3 4 3 6 %
0 9 0 0 - 1 0 0 0 $ 3 . 7 0 1 7 5 1 , 3 0 8 3 8 % $ 3 . 7 0 1 9 7 1 , 7 8 7 5 3 % $ 3 . 7 0 1 8 1 1 , 5 0 3 4 4 % $ 3 . 7 0 1 8 2 1 , 6 4 3 4 8 % $ 3 . 7 0 1 6 1 1 , 1 7 5 3 5 %
M o n d a y 1 2 / 1 4 / 1 5 T u e s d a y 1 2 / 1 5 / 1 5 W e d n e s d a y 1 2 / 1 6 / 1 5 T h u r s d a y 1 2 / 1 7 / 1 5 F r i d a y 1 2 / 1 8 / 1 5
A M T i m e P r i c e H O V V o l . C a p . P r i c e H O V V o l . C a p . P r i c e H O V V o l . C a p . P r i c e H O V V o l . C a p . P r i c e H O V V o l . C a p .
0 4 0 0 - 0 5 0 0 $ 2 . 8 0 4 1 0 1 , 2 0 2 3 5 % $ 2 . 8 0 4 1 8 1 , 1 1 7 3 3 % $ 2 . 8 0 4 0 0 1 , 1 4 2 3 4 % $ 2 . 8 0 4 1 5 1 , 1 5 3 3 4 % $ 2 . 8 0 3 7 5 1 , 0 2 1 3 0 %
0 5 0 0 - 0 6 0 0 $ 4 . 5 0 5 6 9 1 , 9 7 8 5 8 % $ 4 . 5 0 5 9 4 1 , 9 2 0 5 6 % $ 4 . 5 0 5 8 5 1 , 9 9 9 5 9 % $ 4 . 5 0 5 7 5 1 , 9 9 4 5 9 % $ 4 . 2 5 5 6 3 1 , 8 4 2 5 4 %
0 6 0 0 - 0 7 0 0 $ 4 . 7 0 4 7 4 1 , 8 3 8 5 4 % $ 4 . 7 0 2 1 9 7 2 7 2 1 % $ 4 . 7 0 5 3 8 1 , 9 3 5 5 7 % $ 4 . 7 0 4 9 8 1 , 7 9 5 5 3 % $ 4 . 5 0 4 5 3 1 , 6 8 6 5 0 %
0 7 0 0 - 0 8 0 0 $ 5 . 2 0 3 4 7 1 , 6 6 8 4 9 % $ 5 . 2 0 1 9 7 6 1 9 1 8 % $ 5 . 2 0 3 1 9 1 , 6 6 8 4 9 % $ 5 . 2 0 3 4 7 1 , 6 6 4 4 9 % $ 5 . 0 5 3 1 4 1 , 5 4 6 4 5 % " 0 8 0 0 - 0 9 0 0 $ 4 . 7 0 2 0 2 1 , 6 0 9 4 7 % $ 4 . 7 0 3 3 9 1 , 6 8 4 5 0 % $ 4 . 7 0 1 8 4 1 , 5 4 7 4 6 % $ 4 . 7 0 1 8 6 1 , 6 1 0 4 7 % $ 4 . 5 0 1 9 4 1 , 3 2 6 3 9 %
0 9 0 0 - 1 0 0 0 $ 3 . 7 0 2 0 6 1 , 5 1 1 4 4 % $ 3 . 7 0 2 1 7 1 , 9 1 1 5 6 % $ 3 . 7 0 1 7 7 1 , 4 1 1 4 2 % $ 3 . 7 0 2 1 0 1 , 4 8 1 4 4 % $ 3 . 7 0 1 6 8 1 , 2 4 5 3 7 %
M o n d a y 1 2 / 2 1 / 1 5 T u e s d a y 1 2 / 2 2 / 1 5 W e d n e s d a y 1 2 / 2 3 / 1 5 T h u r s d a y 1 2 / 2 4 / 1 5 F r i d a y 1 2 / 2 5 / 1 5
A M T i m e P r i c e H O V V o l . C a p . P r i c e H O V V o l . C a p . P r i c e H O V V o l . C a p . P r i c e H O V V o l . C a p . P r i c e H O V V o l . C a p .
0 4 0 0 - 0 5 0 0 $ 2 . 8 0 3 3 8 1 , 0 6 0 3 1 % $ 2 . 8 0 2 7 8 8 3 0 2 4 % $ 2 . 8 0 3 3 9 9 8 8 2 9 % $ 2 . 8 0 1 5 1 4 3 7 1 3 % $ 1 . 5 0 1 3 3 2 1 %
0 5 0 0 - 0 6 0 0 $ 4 . 5 0 5 4 1 1 , 8 4 8 5 4 % $ 4 . 5 0 5 1 9 1 , 8 5 3 5 5 % $ 4 . 5 0 5 2 4 1 , 7 7 2 5 2 % $ 4 . 2 5 2 4 0 7 3 3 2 2 % $ 1 . 5 0 1 1 3 9 1 %
0 6 0 0 - 0 7 0 0 $ 4 . 7 0 4 1 2 1 , 6 9 7 5 0 % $ 4 . 7 0 4 1 9 1 , 7 0 7 5 0 % $ 4 . 7 0 3 4 1 1 , 3 9 3 4 1 % $ 4 . 5 0 1 4 6 5 3 4 1 6 % $ 1 . 5 0 1 2 4 9 1 %
0 7 0 0 - 0 8 0 0 $ 5 . 2 0 2 4 3 1 , 4 1 1 4 2 % $ 5 . 2 0 2 4 0 1 , 3 6 9 4 0 % $ 5 . 2 0 2 0 7 9 5 8 2 8 % $ 5 . 0 5 1 2 0 4 9 5 1 5 % $ 1 . 5 0 2 4 9 3 3 %
0 8 0 0 - 0 9 0 0 $ 4 7 0 2 1 1 1 , 2 7 6 3 8 % $ 4 . 7 0 1 8 4 1 , 4 8 5 4 4 % $ 4 . 7 0 2 0 6 1 , 0 9 0 3 2 % $ 4 . 5 0 1 2 8 5 8 6 1 7 % $ 2 . 8 0 5 4 1 8 4 5 %
0 9 0 0 - 1 0 0 0 $ 3 . 7 0 2 6 2 1 , 2 9 3 3 8 % $ 3 . 7 0 2 4 9 1 , 5 2 0 4 5 % $ 3 . 7 0 2 7 0 1 , 3 1 7 3 9 % $ 3 . 7 0 1 8 5 6 9 6 2 0 % $ 2 . 9 5 1 8 7 5 0 2 1 5 %
M o n d a y 1 2 / 2 8 / 1 5 T u e s d a y 1 2 / 2 9 / 1 5 W e d n e s d a y 1 2 / 3 0 / 1 5 T h u r s d a y 1 2 / 3 1 / 1 5 F r i d a y 0 1 / 0 1 / 1 6
A M T i m e P r i c e H O V V o l . C a p . P r i c e H O V V o l . C a p . P r i c e H O V V o l . C a p . P r i c e H O V V o l . C a p . P r i c e H O V V o l . C a p .
0 4 0 0 - 0 5 0 0 $ 2 . 8 0 3 1 5 9 5 6 2 8 % $ 2 . 8 0 3 2 4 9 1 7 2 7 % $ 2 . 8 0 3 0 5 8 9 0 2 6 % $ 2 . 8 0 2 0 1 5 5 5 1 6 %
0 5 0 0 - 0 6 0 0 $ 4 . 5 0 3 7 1 1 , 2 3 3 3 6 % $ 4 . 5 0 4 2 8 1 , 3 8 9 4 1 % $ 4 . 5 0 4 6 6 1 , 5 2 1 4 5 % $ 4 . 2 5 3 3 4 1 , 0 0 7 3 0 %
0 6 0 0 - 0 7 0 0 $ 4 . 7 0 2 9 1 1 , 1 0 6 3 3 % $ 4 . 7 0 3 5 9 1 , 4 6 7 4 3 % $ 4 . 7 0 3 4 1 1 , 3 0 3 3 8 % $ 4 . 5 0 1 8 8 6 6 1 1 9 %
0 7 0 0 - 0 8 0 0 $ 5 . 2 0 2 6 2 1 , 2 7 1 3 7 % $ 5 . 2 0 2 1 6 1 , 1 5 7 3 4 % $ 5 . 2 0 2 0 9 9 3 2 2 7 % $ 5 . 0 5 1 2 0 5 8 3 1 7 %
0 8 0 0 - 0 9 0 0 $ 4 7 0 2 0 9 1 , 1 5 1 3 4 % $ 4 . 7 0 1 8 7 1 , 0 1 4 3 0 % $ 4 . 7 0 1 9 0 9 9 6 2 9 % $ 4 . 5 0 1 4 1 6 5 2 1 9 %
0 9 0 0 - 1 0 0 0 $ 3 . 7 0 2 5 7 1 , 0 7 2 3 2 % $ 3 . 7 0 2 7 9 1 , 2 9 1 3 8 % $ 3 . 7 0 2 9 8 1 , 2 2 7 3 6 % $ 3 . 7 0 2 0 7 8 0 3 2 4 %
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6
Perfonnance Measures
' I . 1 I Dec-15
REPORTING REQUIREMENT Reppo _rt•dng l PERFORMANCESTANDARD I p f
. er10 er ormance
CUSTOM ER SERVICE ,. -•" ~--~,.. . ,,_,. ~·~v
Call Wait Tirre
Abandon Rate
Custorrer Satisfaction ..
Convert Violators to Custorrers
Convert Violators to Custorrers
VIOLATION PROCESSING
Response Tirre
CUSA Violation Collection Rate ---
CUSA Violation Collection Rate
TRAFFIC OPERATIONS
In.ilia~ & Secondary Reviews
* Plate Misread Errors
CAS Response Tirre
ACCOUNTING
Exceptions
INFORMATION TECHNOLOGY
Bac;k-offic~ System Uptirre
Netw ork Uptirre
Monthly
Monthly
Monthly
Quarterly
Annually
Monthly
Quarterl.Y
Annually
Monthly
Monthly
Monthly
Monthly
Monthly
Monthly
CUSA = Cofiroute USA ; CAS =Customer Assistance Specialists
Not to exceed 120 seconds
No more than 4.0%
At least 75 outbound calls
' "'
8% or more
10% or more
Within 2 business days ()f receipt
70% or more
74% or more
EJ:iual to or .less th.a.n .15 .~fays
EJ:iual to or less than 0.4%
0:20 (minutes) per call
No more than 3
99% Availability
99% Availability
0:52
1.7%
75
23%
1.1
78%
2.4
0.02%
0:08
0
100%
100%
*Plate Mis read Error performance is current after a 60-day hold-back period ; therefore, percentage reported here is for 2 months prior to
the mo nth of this report .
Incoming Call Activity
December-15 November-15 FY
INCOMING CALL VOLUME ' ..... --~c;r--. ~ 7 ~
'Total Calls tal Total Calls I % of Total Average
I
Representatives Answered 22 , 101 67 .8% 21 , 154 67.9% 22,837 .. --
IVRAnswered 7 ,936 24 .3% 7,671 24.6% 8.401_ . "
*Abandoned Calls = or >20 seconds 550 1.7% 555 1.8% 962
'"
**Abandoned Calls -all others 2 ,024 6 .2 % 1,757 5 .6% 2 ,103
Total Incoming Calls : 32 ,611 31 , 137 34,303
*This data is used in the Abandoned Calls performance measure.
**This data represents all IVR ab a-dons ard aba-dons outside the performance measl.fe th'eshold .
Transponder Distribution Status
TRANSPONDER DISTRIBUTION : Decem,ber-15 November-15 : FY 2015:!6 _
; Ta_gs .J ·:· of Total Tags % of Total : Average To-Date
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A t t h e e n d o f D e c e m b e r 2 0 1 5 , t h e 9 1 E x p r e s s L a n e s h a d 1 1 8 , 0 5 6 a c t i v e c u s t o m e r a c c o u n t s ,
w i t h 1 7 9 , 5 7 4 t r a n s p o n d e r s a s s i g n e d t o t h o s e a c c o u n t s .
1 2 2 , 0 0 0
1 1 9 , 9 9 2
1 2 0 , 0 0 0
1 1 8 , 4 1 6
1 1 8 , 0 0 0
1 1 6 , 0 0 0
1 1 4 , 0 0 0
1 1 3 , 2 6 3
1 1 2 , 0 0 0
1 1 0 , 0 0 0
1 0 8 , 0 0 0
N u m b e r o f A c c o u n t s b y F i s c a l Y e a r
A s o f D e c e m b e r 3 1 , 2 0 1 5
- ~ ~ - - - � - - - - - - - - - - - - - ~
1 1 7 , 8 8 8 1 1 8 , 0 5 6
1 1 6 , 8 1 3
1 1 4 , 5 5 6 1 1 4 , 1 3 8
b f o ~ ! b P l \ j . . . , ' \ . , , , I > ' " ' < o
' J ! { \ j ~ ( ; ; ) r o \ S ~ < ; : ) ! O c : s ? ! . . . . < : : : f . . . , - . ; . . . , ' ) ; . . , . ' > ) . . . . t . i t " " , , , . . . .
\ j c : : s \ j \ j \ j < ; s \ j \ j \ j \ ; j \ j c : s \ j . . . . \ j . . . , \ j . . . , \ j . . , . \ j . . . . \ j . . , .
' ) ; ' ) ; ' ) ; ' ) ; ' ) ; ' ) ; ' ) ; ' ) ; ' ) ; ' ) ; ' ) ; ' ) ;
F i s c a l Y e a r
O p e r a t i o n a l H i g h l i g h t s
O n - r o a d O p e r a t i o n s
C u s t o m e r A s s i s t a n c e S p e c i a l i s t s ( C A S ) r e s p o n d e d t o 1 2 6 c a l l s d u r i n g D e c e m b e r . T h e C A S t e a m
r e c e i v e d 7 5 c a l l s t o a s s i s t d i s a b l e d v e h i c l e s , 9 c a l l s t o r e m o v e d e b r i s a n d c o n d u c t e d 2 7 a s s i s t s o r
t r a f f i c b r e a k s . T h e r e w e r e 9 a c c i d e n t s i n t h e E x p r e s s L a n e s a n d 6 a c c i d e n t s i n t h e g e n e r a l -
p u r p o s e l a n e s t h e C A S p r o v i d e d a s s i s t a n c e t o .
8
Financial Highlights
91 Express Lanes
Operating Statement
YTD as of: 121 31/2015 YTD Variance
Description Actual 111 Budaet 111 Dollar$ Percent(%)
Operating revenues:
Toll revenue $ 19,495,748.02 $ 18, 141 ,230.00 $ 1,354,518.02
Fee revenue 4 ,905,223.32 3 , 372 , 755. 00 1, 532,468. 32
Total ooeratina revenues 24,400,971 .34 21,513,985.00 2,886,986.34
Operating expenses:
Contracted services 4 , 193,605.84 4 ,238 ,320 .00 44,714.16
Administrative fee 1,303 , 191 .24 1,299,612 .00 (3,579.24)
Other professional services 438,311 .06 1,293,396.00 855,084.94
Credit card processing fees 415,408.24 415,935.00 526 .76
Toll road account servicing 418,523 .68 159,530.00 (258 , 993. 68)
Other insurance expense 170,253.24 374 ,850.00 204,596.76
Toll road maintenance supply repairs 66,952 .18 102,462.00 35,509.82
Patrol services 284,409. 71 • 277 ,392.00 (7 ,017.71) .. Building equipment repairs and maint 211 ,696.14 352,674.00 140,977.86
Other services 2 ,600.00 11 ,550.00 8 ,950.00
Utilities 10,306.71 19,992.00 9,685.29
Office expense 20,839.73 63,742.00 42 ,902.27
Bad debt expense (3 ,965.47) -3,965.47
Miscellaneous '2 l 31,465.43 65,402.00 33,936.57
Leases 137,431 .52 247,404.00 109,972.48
Total operating expenses 7 ,701 ,029.25 8 ,922 ,261.00 1,221,231.75
Depreciation and amortization (3) 1,590 ,132 .91 -11,590, 132.91)
Operatina income (lossl 15 , 109,809.18 12 ,591 ,724.00 2 ,518,085.18
Nonoperating revenues (expenses):
Reimbursement from Other Agencies -842,496.00 (842,496.00)
Interest income 430,057 .27 ... 368,560.00 61,497.27 ..
Interest expense ...
{2 ,847 ,799.83) (2 , 872 , 026. 00) 24,226.17
Other 489,381 .29 -489,381.29
Total nonooeratina revenues (expenses) 11 ,928 ,361.27) 11 ,660,970.00) (267 ,391 .27)
Transfers in ---
Transfers out ---
Net income (loss) $ 13,181,447.91 $ 10,930,754.00 $ 2,250,693.91
'Actual amounts are accounted for on the accrual basis of accounting in an enterprise fund. Budget amounts are
accounted for on a modified accrual basis of accounting.
'Miscellaneous expenses include: Bond Insurance Costs, Bank Ser"1ce Charge, Transponder Materials .
'Depreciation and amortization are not budgeted items .
Capital Asset Activity
7.5
45.4
13.4
1.1
(0.3)
66.1
0.1
( 162 .3)
54.6
34.7
(2.5)
40.0
77.5
48.4
67 .3
NIA
51 .9
44.5
13.7
NIA
20.0
(100.0)
16.7
0 .8
NIA
(16.1)
NIA
NIA
20.6
During the six months ending December 31, 2015, capital asset activities included $293,205 for
the purchase of transponders.
9
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ATTACHMENT C
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OCTA Orange County Transportation Authority
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As of January 31, 2016
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O p e r a t i o n s O v e r v i e w
T r a f f i c a n d R e v e n u e S t a t i s t i c s
T o t a l t r a f f i c v o l u m e o n t h e 9 1 E x p r e s s L a n e s f o r J a n u a r y 2 0 1 6 w a s 1 , 0 5 2 , 6 2 6 . T h i s r e p r e s e n t s a
d a i l y a v e r a g e o f 3 3 , 9 5 6 . T h i s i s a 3 . 3 % i n c r e a s e i n t o t a l t r a f f i c v o l u m e f r o m t h e s a m e p e r i o d l a s t
y e a r w h e n t r a f f i c l e v e l s t o t a l e d 1 , 0 1 8 , 6 3 3 . P o t e n t i a l t o l l r e v e n u e f o r t h e m o n t h w a s $ 3 , 1 8 3 , 1 4 4
w h i c h r e p r e s e n t s a n i n c r e a s e o f 2 . 2 % f r o m t h e p r i o r y e a r ' s t o t a l o f $ 3 , 1 1 3 , 4 9 8 . C a r p o o l
p e r c e n t a g e f o r t h e m o n t h w a s 2 3 . 6 1 % a s c o m p a r e d t o t h e p r e v i o u s y e a r ' s r a t e o f 2 2 . 6 4 % .
M o n t h - t o - d a t e t r a f f i c a n d r e v e n u e d a t a a r e s u m m a r i z e d i n t h e t a b l e b e l o w . T h e f o l l o w i n g t r i p a n d
r e v e n u e s t a t i s t i c s t a b l e s r e p r e s e n t a l l t r i p s t a k e n o n t h e 9 1 E x p r e s s L a n e s a n d a s s o c i a t e d
p o t e n t i a l r e v e n u e f o r t h e m o n t h o f J a n u a r y 2 0 1 6 .
C u r r e n t M o n t h - t o - D a t e ( M T D ) a s o f J a n u a r y 3 1 , 2 0 1 6
J a n - 1 6 S t a n t e c J a n - 1 5 Y r - t o - Y r
M T D M T D # % M T D %
T r i p s A c t u a l P r o j e c t e d V a r i a n c e V a r i a n c e A c t u a l V a r i a n c e
F u l l T o l l L a n e s 8 0 4 , 0 6 3 8 2 5 , 4 1 3 ( 2 1 , 3 5 0 ) ( 2 . 6 % ) 7 8 7 , 9 6 8 2 . 0 %
3 + L a n e s 2 4 8 , 5 6 3 2 6 3 , 3 4 9 ( 1 4 , 7 8 6 ) ( 5 . 6 % ) 2 3 0 , 6 6 5 7 . 8 %
T o t a l G r o s s T r i p s 1 , 0 5 2 , 6 2 6 1 , 0 8 8 , 7 6 2 ( 3 6 , 1 3 6 ) ( 3 3 % ) 1 , 0 1 8 , 6 3 3 3 . 3 %
R e v e n u e
F u l l T o l l L a n e s $ 3 , 1 1 8 , 8 0 7 $ 3 , 3 0 7 , 2 7 8 ( $ 1 8 8 , 4 7 2 ) ( 5 . 7 % ) $ 3 , 0 5 0 , 0 9 6 2 . 3 %
3 + L a n e s $ 6 4 , 3 3 8 $ 8 5 , 1 0 5 ( $ 2 0 , 7 6 7 ) ( 2 4 . 4 % ) $ 6 3 , 4 0 1 1 . 5 %
T o t a l G r o s s R e v e n u e $ 3 , 1 8 3 , 1 4 4 $ 3 , 3 9 2 , 3 8 3 ( $ 2 0 9 , 2 3 9 ) ( 6 2 % ) $ 3 , 1 1 3 , 4 9 8 2 . 2 %
A v e r a g e R e v e n u e p e r T r i p
A v e r a g e F u l l T o l l L a n e s $ 3 . 8 8 $ 4 . 0 1 ( $ 0 . 1 3 ) ( 3 . 2 % ) $ 3 . 8 7 0 . 3 %
A v e r a g e 3 + L a n e s $ 0 . 2 6 $ 0 . 3 2 ( $ 0 . 0 6 ) ( 1 8 8 % ) $ 0 . 2 7 ( 3 . 7 % )
A v e r a g e G r o s s R e v e n u e $ 3 . 0 2 $ 3 . 1 2 ( $ 0 . 1 0 ) ( 3 . 2 % ) $ 3 . 0 6 ( 1 . 3 % )
2
The 2016 fiscal year-to-date (YTD) traffic volume is 7.6% higher than the same period last year .
The 2016 fiscal year-to-date revenue is 8.1 % higher than for the same period last year. Year-to-
date average revenue per-trip is $3.02.
Fiscal year-to-date traffic and revenue data are summarized in the table below. The following trip
and revenue statistics tables represent all trips taken on the 91 Express Lanes and associated
potential revenue for the months of July 2015 through January 2016.
FY 2015-16 to Date as of January 31, 2016
FY 2015-16 Stantec FY 2014-15 Yr-to-Yr
YTD YTD # % YTD %
Trips Actual Proiected Variance Variance Actual Variance
Full Toll Lanes 6 , 109, 111 6 ,029 ,749 79 ,362 1.3% 5,679,734 7.6%
3+ Lanes 1,871 ,665 1,946 ,805 (75,140) (3.9%) 1,738,103 7 .7%
Total Gross Trips 7 ,980 ,776 7 ,976 ,554 4 ,222 0.1% 7 ,417,837 7 .6%
Revenue
Full Toll Lanes $23 ,625 ,964 $23 ,859 ,240 ($233,276) (1.0%) $21,841 ,382 8 .2%
3+ Lanes $478 ,583 $566 ,212 ($87,629) (15.5%) $452 ,804 5 .7%
Total Gross Revenue $24 , 104,547 $24 ,425 ,452 ($320,905) (13%) $22,294 ,186 8 .1%
Average Revenue per Trip
Average Full Toll Lanes $3 .87 $3 .96 ($0.09) (23%) $3.85 0 .5%
Average 3+ Lanes $0.26 $0 .29 ($0.03) (1 0 .3%) $0.26 0 .0%
Average Gross Revenue $3 .02 $3 .06 ($0.04) (1 .3%) $3 .01 0 .3%
3
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T r a f f i c a n d R e v e n u e S u m m a r y
T h e c h a r t b e l o w r e f l e c t s t h e t o t a l t r i p s b r e a k d o w n b e t w e e n F u l l T o l l t r i p s a n d H O V 3 + t r i p s f o r
F Y 2 0 1 5 - 1 6 o n a m o n t h l y b a s i s .
F Y 2 0 1 5 - 1 6 T r a f f i c V o l u m e O v e r v i e w
1 , 4 0 0 , 0 0 0
1 , 2 2 5 , 0 0 0
1 , 0 5 0 , 0 0 0
C l > 8 7 5 , 0 0 0
E
: : : l
0 > 7 0 0 , 0 0 0
5 2 5 , 0 0 0
3 5 0 , 0 0 0
1 7 5 , 0 0 0
J u l - 1 5 A u g - 1 5 S e i : > - 1 5 O c t - 1 5 N o v - 1 5 D e c - 1 5 J a n - 1 6 F e b - 1 6 M a r - 1 6 A p r - 1 6 M a y - 1 6 J u n - 1 6
M o n t h
I " F u l l T o l l L a n e s " 3 + L a n e s I
T h e c h a r t b e l o w r e f l e c t s t h e g r o s s p o t e n t i a l r e v e n u e b r e a k d o w n b e t w e e n F u l l T o l l t r i p s a n d
H O V 3 + t r i p s f o r F Y 2 0 1 5 - 1 6 o n a m o n t h l y b a s i s .
F Y 2 0 1 5 - 1 6 R e v e n u e S u m m a r y
$ 3 , 9 0 0 , 0 0 0 . - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - . . - - 1
$ 3 , 5 0 0 , 0 0 0
$ 3 , 3 0 0 , 0 0 0
$ 3 , 1 0 0 , 0 0 0
$ 2 , 9 0 0 , 0 0 0
$ 2 , 7 0 0 , 0 0 0
$ 2 , 5 0 0 , 0 0 0
J u l - 1 5 A u g - 1 5 S e p - 1 5 O c t - 1 5 N o v - 1 5 D e c - 1 5 J a n - 1 6 F e b - 1 6 M a r - 1 6 A p r - 1 6 M a y - 1 6 J u n - 1 6
M o n t h
4
Peak traffic hour in the eastbound direction reached or exceeded 90% or more of defined
capacity fourteen times during the month of January 2016 . As demonstrated on the next chart,
westbound peak hour traffic volumes top out at 59% of defined capacity.
EASTBOUND PEAK-HOUR VOLUMES
Monday 12/28/15 Tuesday 12/29/15 Wednesday 12/30/15 Thursday 12/31/15 Friday 01/01/16
PM lime Price HOV Vol. Cap. Price HOV Vol. Cap . Price HOV Vol. Cap. Price HOV Vol. Cap . Price HOV Vol . Cap.
1400 -1500 $4 .70 226 644 19%
1500 -1600 $4.70 278 640 19%
1600 -1700 $470 240 570 17%
1700 -1800 $470 273 649 19%
1800-1900 $4.70 306 618 18%
1900 -2000 $4.20 331 591 17%
Monday 01/04/16 Tuesday 01/05/16 Wednesday 01106/16 Thursday 01107/16 Friday 01108/16
PM lime Price HOV Vol. Cap . Price HOV Vol. Cap. Price HOV Vol . Cap. Price HOV Vol. Cap . Price HOV Vol. Cap .
1400 -1500 $4.70 301 1,8 43 54% $4.70 272 1,780 52% $4.70 319 2,007 59% $4.85 308 1,977 58% $3.20 437 2,885 85%
1500 -1600 $5.05 506 2,975 88% $3.80 508 3,014 89% $4 05 445 2,605 77% $4.75 508 3,104 91l/o $10.15 610 2,890 85%
1600 -1700 $4.85 434 2,998 88% $6.15 430 2,669 79% $7.40 514 2,901 85% $9.80 468 2,743 81% $9.95 496 2,866 84%
1700 -1800 $4.85 451 2,744 81% $5.55 440 2,541 75% $6.90 389 2,408 71% $9.05 451 2,5 90 76% $6.40 500 2,884 85%
1800 -1900 $5 .05 544 2,346 69% $3.60 402 1,859 55% $3.60 434 2,117 62% $440 486 2,320 68% $5.95 651 2,811 83%
1900 -2000 $3 .55 299 1,152 34% $3.55 251 1,019 30% $3.55 244 1,082 32% $5.15 307 1,256 37% $5 .60 432 1,773 52%
Monday 01/11/16 Tuesday 01112/16 Wednesday 01113/16 Thursday 01114/16 Friday 01/15/16
PM lime Price HOV Vol. Cap . Price HOV Vol . Cap . Price HOV Vol . Cap . Price HOV Vol. Cap. Price HOV Vol. Cap.
1400 -1500 $4.70 294 1,987 58% $4.70 296 2,141 63% $4 .70 304 2,175 64% $4.85 359 2,337 69% $3 .20 459 3,047 90%
1500 -1600 $5.05 512 2,970 87% $3.80 446 2,827 83% $4.05 501 3,066 90l/o $4.75 460 3,043 90l/o $10 .15 609 3,055 90%
1600 -1700 $4 .85 444 2,994 88% $6.15 458 3,0 19 89% $7.40 460 2,902 85% $9.80 477 2,903 85% $9.95 528 3, 119 92%
1700 -1800 $4.85 459 2,92 7 86% $5.55 440 2,837 83% $6 .90 463 2,834 83% $9 05 491 2,908 86% $6.40 546 3,102 9Wo
1800 -1900 $5.05 549 2,817 83% $3.60 548 2,972 87% $3.60 564 2,849 84% $4.40 574 2,906 85% $5.95 575 2,787 82%
1900-2000 $3.55 316 1,3 58 40% $3.55 454 2,350 69% $3.55 460 2, 198 65% $5.15 452 2,203 65% $5.60 460 1,785 53%
Monday 01/18/16 Tuesday 01/19/16 Wednesday 01/20/16 Thursday 01/21116 Friday 01122/16
PM lime Price HOV Vol. Cap . Price HOV Vol. Cap . Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol . Cap.
1400 -1500 $470 376 1,909 56% $470 67 574 17% $470 285 2,187 64% $4.85 324 2,347 69% $3 .20 439 3,032 89%
1500 -1600 $5 .05 583 2,7 91 82% $3 .80 20 90 3% $4.05 510 3,197 94llo $4.75 493 3,072 90% $10 .15 602 2,983 88%
1600 -1700 $4.85 544 2,767 81% $6 .15 0 0 0% $7.40 431 2,896 85% $9 80 433 2,839 84% $9.95 523 3,080 91°/,
1700 -1800 $4.85 489 2,606 77% $5.55 153 762 22% $6 .90 463 2,921 86% $9.05 480 2,887 85% $6 .40 491 3,085 9Wt
1800 -1900 $5 .05 495 1,819 54% $3.60 472 2,543 75% $3.60 560 2,960 87% $4.40 581 2,894 85% $5.95 594 2,839 84%
1900 -2000 $3 .55 380 1,165 34% $3 .55 325 1,682 49% $3.55 357 1,692 50% $5 .15 475 2,224 65% $5 .60 452 1,850 54%
Monday 01/25/16 Tuesday 01126/16 Wednesday 01127/16 Thursday 01/28/16 Friday 01129/16
PM lime Price HOV Vol. Cap . Price HOV Vol. Cap . Price HOV Vol . Cap. Price HOV Vol. Cap . Price HOV Vol. Cap.
1400 -1500 $4.70 288 1,913 56% $470 307 2,139 63% $4.70 292 2,048 60% $4.85 370 2,603 77% $3 .20 447 3,053 90'/o
1500-1600 $5.05 464 2,887 85% $3.80 485 3,177 93% $4.05 520 3,164 93% $4 .75 495 2,994 88% $10.15 590 2,931 86%
1600 -1700 $4.85 430 2,938 86% $6 .15 454 2,941 87% $7.40 444 2,986 88% $9 80 488 2,925 86% $9.95 453 2,621 77%
1700 -1800 $4 .85 457 2,947 87% $5.55 480 2,921 86% $6.90 482 2,930 86% $9.05 468 2,812 83% $6.40 426 2,766 81%
1800 -1900 $5.05 588 2,972 87% $3.60 525 2,939 86% $360 519 2,874 85% $440 547 2,904 85% $5.95 593 2,908 86%
1900 -2000 $3.55 377 1,786 53% $3.55 453 2,117 62% $3.55 457 2,139 63% $5.15 477 2,418 71% $5.60 510 2,233 66%
5
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" W E S T B O U N D P E A K - H O U R V O L U M E S
M o n d a y 1 2 / 2 8 / 1 5 T u e s d a y 1 2 / 2 9 / 1 5 W e d n e s d a y 1 2 / 3 0 / 1 5 T h u r s d a y 1 2 / 3 1 / 1 5 F r i d a y 0 1 / 0 1 / 1 6
A M T i m e P r i c e H O V V o l . C a p . P r i c e H O V V o l . C 1 p . P r i c e H O V V o l . C a p . P r i c e H O V V o l . C a p . P r i c e H O V V o l . C a p .
0 4 0 0 - 0 5 0 0 $ 1 . 5 0 2 8 6 5 2 %
0 5 0 0 - 0 6 0 0 $ 1 . 5 0 2 7 6 6 2 %
0 6 0 0 - 0 7 0 0 $ 1 . 5 0 1 6 6 7 2 %
0 7 0 0 - 0 8 0 0 $ 1 . 5 0 2 0 6 9 2 %
0 8 0 0 - 0 9 0 0 $ 1 . 5 0 5 1 1 2 6 4 %
0 9 0 0 - 1 0 0 0 $ 2 . 8 0 1 0 9 2 5 9 8 %
M o n d a y 0 1 / 0 4 / 1 6 T u e s d a y 0 1 / 0 5 / 1 6 W e d n e s d a y 0 1 / 0 6 / 1 6 T h u r s d a y 0 1 / 0 7 / 1 6 F r i d a y 0 1 / 0 8 / 1 6
A M T i m e P r i c e H O V V o l . C a p . P r i c e H O V V o l . C a p . P r i c e H O V V o l . C a p . P r i c e H O V V o l . C a p . P r i c e H O V V o l . C a p .
0 4 0 0 - 0 5 0 0 $ 2 . 8 0 2 9 8 8 5 6 2 5 % $ 2 . 8 0 4 1 0 1 , 0 9 7 3 2 % $ 2 . 8 0 3 8 1 1 , 0 4 7 3 1 % $ 2 . 8 0 3 6 7 1 , 0 7 0 3 1 % $ 2 . 8 0 3 7 1 1 , 0 0 1 2 9 %
0 5 0 0 - 0 6 0 0 $ 4 . 5 0 5 5 7 1 , 8 4 3 5 4 % $ 4 . 5 0 5 9 0 1 , 9 5 7 5 8 % $ 4 . 5 0 6 2 9 1 , 9 9 5 5 9 % $ 4 . 5 0 5 9 4 1 , 8 9 4 5 6 % $ 4 . 2 5 5 6 3 1 , 7 9 2 5 3 %
0 6 0 0 - 0 7 0 0 $ 4 . 7 0 4 8 8 1 , 8 0 8 5 3 % $ 4 . 7 0 4 2 2 1 , 6 7 1 4 9 % $ 4 . 7 0 3 9 1 1 , 4 0 9 4 1 % $ 4 . 7 0 4 5 7 1 , 7 2 8 5 1 % $ 4 . 5 0 4 3 7 1 , 5 9 3 4 7 %
0 7 0 0 - 0 8 0 0 $ 5 . 2 0 2 5 6 1 , 4 1 0 4 1 % $ 5 . 2 0 2 1 2 1 , 0 9 7 3 2 % $ 5 . 2 0 2 1 2 1 , 0 8 2 3 2 % $ 5 . 2 0 2 4 6 1 , 3 6 5 4 0 % $ 5 . 0 5 2 6 1 1 , 2 5 6 3 7 %
0 8 0 0 - 0 9 0 0 $ 4 . 7 0 1 7 9 1 , 1 3 1 3 3 % $ 4 . 7 0 1 5 1 1 , 0 9 0 3 2 % $ 4 . 7 0 1 3 5 1 , 0 7 3 3 2 % $ 4 . 7 0 1 7 2 1 , 1 8 5 3 5 % $ 4 . 5 0 2 0 3 1 , 2 1 2 3 6 %
0 9 0 0 - 1 0 0 0 $ 3 . 7 0 2 1 4 1 , 0 7 9 3 2 % $ 3 . 7 0 1 5 2 1 , 0 9 6 3 2 % $ 3 . 7 0 1 6 3 1 , 0 8 5 3 2 % $ 3 . 7 0 1 6 7 1 , 2 1 1 3 6 % $ 3 . 7 0 2 5 8 1 , 2 5 5 3 7 %
M o n d a y 0 1 / 1 1 / 1 6 T u e s d a y 0 1 / 1 2 / 1 6 W e d n e s d a y 0 1 / 1 3 / 1 6 T h u r s d a y 0 1 / 1 4 1 1 6 F r i d a y 0 1 / 1 5 / 1 6
A M T i m e P r i c e H O V V o l . C a p . P r i c e H O V V o l . C a p . P r i c e H O V V o l . C a p . P r i c e H O V V o l . C a p . P r i c e H O V V o l . C a p .
0 4 0 0 - 0 5 0 0 $ 2 . 8 0 4 0 6 1 , 1 7 7 3 5 % $ 2 . 8 0 3 3 2 8 4 1 2 5 % $ 2 . 8 0 4 2 8 1 , 1 3 0 3 3 % $ 2 . 8 0 4 0 3 1 , 0 9 2 3 2 % $ 2 . 8 0 3 5 0 9 6 1 2 8 %
0 5 0 0 - 0 6 0 0 $ 4 . 5 0 6 0 9 1 , 9 5 8 5 8 % $ 4 . 5 0 6 1 3 1 , 9 2 8 5 7 % $ 4 . 5 0 6 2 3 1 , 8 7 7 5 5 % $ 4 . 5 0 5 9 5 1 , 9 1 1 5 6 % $ 4 . 2 5 4 7 9 1 , 4 5 7 4 3 %
0 6 0 0 - 0 7 0 0 $ 4 . 7 0 5 1 5 1 , 9 3 9 5 7 % $ 4 . 7 0 4 5 3 1 , 6 9 5 5 0 % $ 4 . 7 0 5 0 9 1 , 8 5 0 5 4 % $ 4 . 7 0 5 1 8 1 , 8 5 3 5 5 % $ 4 . 5 0 4 9 9 1 , 7 1 5 5 0 %
0 7 0 0 - 0 8 0 0 $ 5 . 2 0 3 1 5 1 , 6 1 6 4 8 % $ 5 . 2 0 3 6 9 1 , 7 2 0 5 1 % $ 5 . 2 0 3 0 6 1 , 6 8 4 5 0 % $ 5 . 2 0 3 3 8 1 , 6 8 2 4 9 % $ 5 . 0 5 2 9 3 1 , 4 8 4 4 4 %
0 8 0 0 - 0 9 0 0 $ 4 . 7 0 1 8 4 1 , 3 9 3 4 1 % $ 4 . 7 0 1 9 2 1 , 6 7 7 4 9 % $ 4 . 7 0 1 6 5 1 , 3 2 0 3 9 % $ 4 . 7 0 1 7 6 1 , 4 5 6 4 3 % $ 4 . 5 0 1 7 7 1 , 3 6 4 4 0 % " 0 9 0 0 - 1 0 0 0 $ 3 . 7 0 1 6 4 1 , 2 2 6 3 6 % $ 3 . 7 0 1 8 2 1 , 5 7 2 4 6 % $ 3 . 7 0 1 4 7 1 , 2 6 6 3 7 % $ 3 . 7 0 1 5 9 1 , 4 1 5 4 2 % $ 3 . 7 0 1 5 4 1 , 1 2 0 3 3 %
M o n d a y 0 1 / 1 8 / 1 6 T u e s d a y 0 1 / 1 9 / 1 6 W e d n e s d a y 0 1 / 2 0 / 1 6 T h u r s d a y 0 1 / 2 1 / 1 6 F r i d a y 0 1 / 2 2 / 1 6
A M T i m e P r i c e H O V V o l . C a p . P r i c e H O V V o l . C a p . P r i c e H O V V o l . C a p . P r i c e H O V V o l . C a p . P r i c e H O V V o l . C a p .
0 4 0 0 - 0 5 0 0 $ 2 . 8 0 3 4 9 9 7 4 2 9 % $ 2 . 8 0 4 3 0 1 , 1 3 9 3 4 % $ 2 . 8 0 4 0 0 1 , 1 4 6 3 4 % $ 2 . 8 0 4 1 1 1 , 1 3 4 3 3 % $ 2 . 8 0 3 7 5 1 , 0 1 5 3 0 %
0 5 0 0 - 0 6 0 0 $ 4 . 5 0 4 0 7 1 , 5 8 4 4 7 % $ 4 . 5 0 6 2 2 1 , 9 6 1 5 8 % $ 4 . 5 0 5 7 3 1 , 8 6 3 5 5 % $ 4 . 5 0 5 9 0 1 , 8 9 9 5 6 % $ 4 . 2 5 5 9 2 1 , 8 6 8 5 5 %
0 6 0 0 - 0 7 0 0 $ 4 . 7 0 2 7 2 1 , 2 0 5 3 5 % $ 4 . 7 0 3 2 6 1 , 1 0 8 3 3 % $ 4 . 7 0 4 8 6 1 , 8 7 7 5 5 % $ 4 . 7 0 5 0 8 1 , 8 9 2 5 6 % $ 4 . 5 0 4 8 6 1 , 7 5 6 5 2 %
0 7 0 0 - 0 8 0 0 $ 5 . 2 0 1 8 6 8 9 9 2 6 % $ 5 . 2 0 2 5 7 9 4 7 2 8 % $ 5 . 2 0 3 2 8 1 , 7 0 2 5 0 % $ 5 . 2 0 3 2 2 1 , 7 1 7 5 1 % $ 5 . 0 5 3 0 7 1 , 4 6 4 4 3 %
0 8 0 0 - 0 9 0 0 $ 4 . 7 0 2 1 4 1 , 0 0 2 2 9 % $ 4 . 7 0 2 6 2 1 , 6 3 8 4 8 % $ 4 . 7 0 1 8 4 1 , 4 5 5 4 3 % $ 4 . 7 0 1 9 8 1 , 4 5 6 4 3 % $ 4 . 5 0 1 9 7 1 , 2 9 5 3 8 %
0 9 0 0 - 1 0 0 0 $ 3 . 7 0 3 0 4 1 , 1 5 0 3 4 % $ 3 . 7 0 1 9 0 1 , 7 3 3 5 1 % $ 3 . 7 0 1 5 5 1 , 3 1 3 3 9 % $ 3 . 7 0 1 7 9 1 , 3 6 3 4 0 % $ 3 . 7 0 1 8 1 1 , 1 9 4 3 5 %
M o n d a y 0 1 / 2 5 / 1 6 T u e s d a y 0 1 / 2 6 / 1 6 W e d n e s d a y 0 1 / 2 7 / 1 6 T h u r s d a y 0 1 / 2 8 / 1 6 F r i d a y 0 1 / 2 9 / 1 6
A M T i m e P r i c e H O V V o l . C a p . P r i c e H O V V o l . C a p . P r i c e H O V V o l . C a p . P r i c e H O V V o l . C a p . P r i c e H O V V o l . C a p .
0 4 0 0 - 0 5 0 0 $ 2 . 8 0 4 0 7 1 , 2 0 8 3 6 % $ 2 . 8 0 4 1 4 1 , 1 8 0 3 5 % $ 2 . 8 0 4 3 8 1 , 2 0 0 3 5 % $ 2 . 8 0 4 0 9 1 , 1 4 0 3 4 % $ 2 . 8 0 3 8 7 1 , 0 5 4 3 1 %
0 5 0 0 - 0 6 0 0 $ 4 . 5 0 5 9 0 1 , 9 7 2 5 8 % $ 4 . 5 0 6 0 0 1 , 9 2 1 5 7 % $ 4 . 5 0 5 9 9 1 , 9 0 0 5 6 % $ 4 . 5 0 6 2 3 1 , 9 2 0 5 6 % $ 4 . 2 5 5 5 6 1 , 8 0 8 5 3 %
0 6 0 0 - 0 7 0 0 $ 4 . 7 0 4 8 0 1 , 9 1 9 5 6 % $ 4 . 7 0 4 9 9 1 , 9 3 2 5 7 % $ 4 . 7 0 5 2 0 1 , 8 7 2 5 5 % $ 4 . 7 0 5 4 3 1 , 9 3 4 5 7 % $ 4 . 5 0 4 6 6 1 , 6 9 6 5 0 %
0 7 0 0 - 0 8 0 0 $ 5 . 2 0 3 4 1 1 , 6 6 2 4 9 % $ 5 . 2 0 3 3 9 1 , 7 0 2 5 0 % $ 5 . 2 0 3 3 0 1 , 6 9 7 5 0 % $ 5 . 2 0 3 2 5 1 , 6 5 4 4 9 % $ 5 . 0 5 3 0 1 1 , 4 3 2 4 2 %
0 8 0 0 - 0 9 0 0 $ 4 . 7 0 1 8 4 1 , 5 9 9 4 7 % $ 4 . 7 0 1 8 7 1 , 6 3 9 4 8 % $ 4 . 7 0 1 4 5 1 , 4 6 9 4 3 % $ 4 . 7 0 1 9 2 1 , 5 7 8 4 6 % $ 4 . 5 0 1 7 5 1 , 2 7 7 3 8 %
0 9 0 0 - 1 0 0 0 $ 3 . 7 0 1 8 5 1 , 4 4 5 4 3 % $ 3 . 7 0 1 7 4 1 , 5 9 8 4 7 % $ 3 . 7 0 1 7 3 1 , 4 4 4 4 2 % $ 3 . 7 0 1 8 6 1 , 5 1 9 4 5 % $ 3 . 7 0 1 7 9 1 , 2 5 1 3 7 %
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6
Perfonnance Measures
R rt · ' : Jan-16
REPORTING REQUIREMENT eppo . idng : PERFORMANCE STANDARD p f
erio , I er ormance . ' .
CUSTOM~ SERVICE .
Call Wait Time Monthly
Abandon Rate Monthly
Customer Satisfaction Monthly
Convert Violators to Customers Quarter ly
Convert Violators to Customers Arrually
VIOLATION PROCESSING
Respc:>nse Time Monthly
CUSA Violation Collection Rate Quarterly
CUSA Violation Collection Rate Arrually
TRAFFIC OPERATIONS
Initial & Secondary Reviews Monthly
* Rate Ms read Errors Monthly
CAS Response Time Monthly
ACCOUNTING
Exceptions Monthly
INFORMATION TECHNOLOGY
Back-office System Uptime Monthly
Netw ork Uptime Monthly
CUSA = Cofiroute USA ; CAS =Customer Assistance Specialists
Not to exceed 120 seconds
No more than 4.0%
At least 75 outbound calls
8 % or more
10% or more
Within 2 business days of receipt
70% or more
74% or more
Equal to or .les_s than _15 days
Equal to or less than 0.4%
0 :20 (minutes) per call
No more than 3
99% Availability
99% Availability
1 :39
3.4%
76
0.9
1.5
0 .01%
0 :04
0
100%
100%
•Plate Mis read Error performance is current after a 60-day hold-back period ; therefore, percentage reported here is for 2 months prior to
the month of this report .
Incoming Call Activity
January-16 December-15 FY
INCOMING CALL VOLUME f-------~ % of . ~-
'
Total Calls ; Total Total Calls I "lo of Total Average
Representatives Answered 21 ,017 65.6% 22 , 101 67.8% 22,577
IVRAnswered 7 ,904 24.7% 7,936 24.3% 8 ,330
*Abandoned Calls = or >20 seconds 1,080 3.4% 550 1.7% 978
**Abandoned Calls -all others 2 ,040 6.4% 2 ,024 6 .2% 2,094
Total Incoming Calls : 32 ,041 32 ,611 33 ,979
'This data is used in the Abandoned Calls performance measure.
"This data represent s all IVR abandons and abaidons outside the perforrraice measure th"eshold .
Transponder Distribution Status
TRANSPONDER DISTRIBUTION January-16 Decem ber-15 FY 2015-16
Tags : "lo of Total . Tags "lo of Total Average To-Date
Issued ... "
To New Accounts 712 35.4% 762 36 .1% 841 35.7%
Additional Tags to Existing Accounts 502 24.9% 581 27 .5% 596 25.3%
Replacement Transponders 800 39 .7% 766 36 .3% 919 39.0%
Total Issued 2,014 l 2,109 I 2,356 I
Returned -
Account aosures 454 34 .7% 337 30 .7% 438 30.0%
Accounts Downsizing 108 8 .3 % 91 8 .3% 128 8 .8%
Defective Transponders 747 57 .1% 668 60 .9% 894 61 .3%
Total Returned 1,309 l 1,096 I 1,460
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A t t h e e n d o f J a n u a r y 2 0 1 6 , t h e 9 1 E x p r e s s L a n e s h a d 1 1 8 , 1 8 6 a c t i v e c u s t o m e r a c c o u n t s , w i t h
1 7 9 , 8 3 8 t r a n s p o n d e r s a s s i g n e d t o t h o s e a c c o u n t s .
1 2 2 , 0 0 0
1 1 9 , 9 9 2
1 2 0 , 0 0 0
1 1 8 , 0 0 0
1 1 6 , 0 0 0
1 1 4 , 0 0 0
1 1 3 , 2 6 3
1 1 2 , 0 0 0
1 1 0 , 0 0 0
1 0 8 , 0 0 0
N u m b e r o f A c c o u n t s b y F i s c a l Y e a r
A s o f J a n u a r y 3 1 , 2 0 1 6
1 1 7 , 8 8 8
1 1 4 , 5 5 6 1 1 4 , 1 3 8
b r o ( \ ! b P l < : : > . . . . ~ ' i l { t ; j ~ c : : J f . O < : > C \ S S g . p P f ~ ~ . . . . . . . . ; " > -
< : : > c : s < : : > t ; j < : : > c : s < : : > < : : > < : : > \ S < : : > t ; j < : : > ~ < : : > . . . . ' ) ; ' ) ; ' ) ; ' ) ; ' ) ; ' ) ; ' ) ; ' ) ;
F i s c a l Y e a r
O p e r a t i o n a l H i g h l i g h t s
O n - r o a d O p e r a t i o n s
l 1 1 8 , 1 8 6
1 1 6 , 8 1 3
1 1 3 , 6 7 2
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< : : > " > - < : : > . . . . < : : > " ' < : : > ' " - ; ,
' ) ; ' ) ; ' ) ; ' ) ;
C u s t o m e r A s s i s t a n c e S p e c i a l i s t s ( C A S ) r e s p o n d e d t o 1 1 O c a l l s d u r i n g J a n u a r y . T h e C A S t e a m
r e c e i v e d 6 5 c a l l s t o a s s i s t d i s a b l e d v e h i c l e s , 5 c a l l s t o r e m o v e d e b r i s a n d c o n d u c t e d 2 7 a s s i s t s o r
t r a f f i c b r e a k s . T h e r e w e r e 7 a c c i d e n t s i n t h e E x p r e s s L a n e s a n d 6 a c c i d e n t s i n t h e g e n e r a l -
p u r p o s e l a n e s t h e C A S p r o v i d e d a s s i s t a n c e t o .
8
Financial Highlights
91 Express Lanes
Operating Statement
YTD as of: 1/31/2016 YTD Variance
Description Actual 11 > Budaet 11 > Dollar$ Percent(%)
Operating revenues:
Toll revenue $ 22 ,551 ,118.82 $ 20,838,001 .00 $ 1,713 , 117.82
Fee revenue 5 ,696 ,007.29 4 ,077 ,060.00 1,618,947.29
Total operatinQ revenues 28 ,247 , 126.11 24,915,061 .00 3 ,332,065.11
Operating expenses:
Contracted services 4 ,876 ,863 .38 4 ,938,040.00 61 , 176.62
Administrative fee 1,520 ,389 .78 1,501 , 774.00 (18,615.78)
Other professional services 348 ,690 .51 1,485,897.00 1,137,206.49
Credit card processing fees 479,974.41 478,582.00 (1 ,392.41)
Toll road account servicing 478,399 .31 224,000.00 (254 ,399.31)
Other insurance expense 198,628.77 437 ,325.00 238,696.23
Toll road maintenance supply repairs 84 ,362 .66 3 ,994,539.00 3 ,910 , 176.34
Patrol services 330 ,835.73 323,624.00 (7,211. 73)
Building equipment repa i rs and maint r 252 ,912 .16 ' 149,362 .84 402 ,275.00
Other services 3 ,923.00 12 ,225.00 8 ,302.00
Utilities 12, 143.39 23,324.00 11 ,180.61
Office expense 21 ,119.37 66,824.00 45 ,704 .63
Bad debt expense (4 ,285.28) -4 ,285.28
Miscellaneous 12> 36,617 .36 73, 199.00 36 ,581.64
Leases 180,042.26 288,638.00 108,595.74
Total operating expenses 8 ,820,616.81 14,250,266.00 5,429 ,649.19
Depreciation and amortization l 3> 1,854 ,711 .64 -(1 ,854,711.64)
Orn!rating income (loss) 17 ,571 ,797 .66 10, 664, 795. 00 6 ,907 ,002.66
Nonoperating revenues (expenses):
Reimbursement from Other Agencies -863, 122.00 (863 , 122.00)
Interest income 466,216.61 418 ,558.00 47 ,658.61 r
Interest expense (3 ,318 ,203.97) r (3 ,350 ,697.00) 32 ,493.03
Other 489,503 .99 -489 ,503.99
Total nonooeratina revenues lexoensesl (2 , 362,483. 37) (2 ,069 ,017.00: (293 ,466.37)
Transfers in ---
Transfers out ---
Net income (lossl $ 15,209,314.29 $ 8, 595, 778. 00 $ 6,613,536.29
'Actual amounts are accounted for on the accrual ba s is of accounting in an enterpnse fund . Budget amounts are
accounted for on a modified accrual basis of accounting .
'Miscellaneous expenses include: Bond Insurance Costs , Bank Serl.ice Charge , Transponder Materials .
'Depreciation and amortization are not budgeted items .
Capital Asset Activity
8 .2
39.7
13.4
1.2
(1 .2)
76 .5
(0.3)
(113.6)
54.6
97 .9
(2 .2)
37 .1
67.9
47.9
68.4
NIA
50.0
37 .6
38 .1
NIA
64.8
(100.0)
11.4
1.0
NIA
(14 .2)
NIA
NIA
76.9
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During the seven months ending January 31 , 2016, capital asset activities included $293,205 for •
the purchase of transponders .
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" " " G e n e r a l O v e r v i e w o f P r o j e c t " 4 0 l a n e m i l e s o f p a v e m e n t r e h a b i l i t a t i o n b o t h e a s t b o u n d a n d w e s t b o u n d I O ' ~ ; � � . � ~ ~ - ' � . � , ~ ~ , ~ / . . : . : ' ( I : - ~ I ' ; , b e t w e e n S t a t e R o u t e 5 5 ( S R - 5 5 ) a n d I . ~ � / \ t h e R i v e r s i d e C o u n t y l i n e ~ ~ . " R e p l a c e m e n t o f t h e s i x c h n g e a b l e \ m e s s a g e s i g n s u s e d f o r p r i c i n g a n d : . , . , ~ \ ' " t i n f o r m a t i o n w i t h l i g h t - e m i t t i n g d i o d e - - ' . , - ~ . . � c t e c h n o l o g y s i g n s � � \ . _ , , - ~ " P r o j e c t t o b e c o m p l e t e d b y J a n u a r y 2 0 1 7 ~ ~ l , , t ~ ! - - � / " ) " C a l i f o r n i a D e p a r t m e n t o f T r a n s p o r t a t i o n P R o J E C T L o c A T " o N M A P ~ " , ~ - - ' . . J ; . . O O O f ! ! ' e t 9 1 E x p r e s s L a n e s R e h a b i l i t a t i o n P r o j e c t m a n a g i n g c o n s t r u c t i o n ~ ~ ~ ~
Project Cost and Schedule • Engineers' estimate for construction capital is $20,500,000 • February 23, 2016 -Ready to List • March 15, 2016 -Advertise for Construction Bids •April 15, 2016 -Open Bids • May 1 , 2016 -Award Contract • June 15, 2016 -Approve Contract/Notice to Proceed • January 2017 -Complete Construction • • •
" " P l a n n e d C o n s t r u c t i o n C l o s u r e s " N i g h t l y a s n e e d e d a s f o l l o w s : " E a s t b o u n d 1 0 p . m . t o 6 a . m . " W e s t b o u n d 8 p . m . t o 4 . m . " 5 6 - h o u r w e e k e n d a s f o l l o w s : " 5 w e e k e n d s e a s t b o u n d 1 1 p . m . F r i d a y t o 6 a . m . M o n d a y " 5 w e e k e n d s w e s t b o u n d 8 p . m . F r i d a y t o 4 a . m . M o n d a y " F i r s t o r d e r o f w o r k w i l l b e t h e e a s t e n d f r o m S t a t e R o u t e 2 4 1 t o t h e R i v e r s i d e I i " G e n e r a l p u r p o s e ( G P ) l a n e n u m b e r 1 w i l l b e c l o s e d i n w o r k l o c a t i o n s d u r i n g t h w e e k e " T h e t o l l r e v e n u e l o s s r e s u l t i n g f r o m t h e p l a n n e d c l o s u r e s i s c a l c u l a t e d a n d i n c l u d i n f i s c a l y e a r r e v e n u e f o r e c a s t f o r t h e f a c i l i t y . I n a d d i t i o n , t h e c o n s t r u c t i o n c o s t s f o r a r e i n c l u d e d i n t h e o p e r a t i o n s a n d m a i n t e n a n c e b u d g e t f o r t h e c u r r e n t f i s c a l y e a r . "
Communication and Media Relations Program • Consultant: retain communications consultant • Customer Outreach: e-blasts, on-site signage • Public Communications: stakeholder briefings, on-site signage, e-mail bla direct mail, and neighborhood canvassing • Advertising: traffic radio spots, social media advertising, cross-promotions wi agencies, community organizations, and partners • Media Relations: media advisory, news release, and media outreach an briefings • • •
" " " S t a t u s o f O t h e r A c t i v e S t a t e R o u t e 9 1 ( S R - 9 1 ) C o r r i d o r P r o j e c t s W B l a n e A d d i t i o n W B & E B L a n e B y p a s s W B & E B L a n e E B L a n e " S R - 9 1 W e s t b o u n d ( W B ) W i d e n i n g B e t w e e n S t a t e R o u t e 5 7 ( S R - 5 7 ) a n d I n t e r s t a t e 5 ( 4 . 5 m i l e s ) P r o j e c t W i d e n i n g l a n e P r o j e c t A d d i t i o n P r o j e c t A d d i t i o n P r o j e c t ~ n t l e r C o n s t r u c t i o n E n ~ r o n m e n t a l R e v i e w O p e r a t i o n a l l m p r o v e m e r A ( ' . o m p l e t e ( ' . o m p l e t e P h a s e P r o d U n ~ 9 r C r n s t r u c t i o n ) ; ; > - P r o v i d e s a n a d d i t i o n a l G P l a n e ) ; ; > - W i d e n s s i x u n d e r c r o s s i n g b r i d g e s J ' ~ ; i . . . C o n s t r u c t i o n a p p r o x i m a t e l y 9 7 p e r c e n t c o m p l e t e ~ . ~ C o n s t r u c t i o n c o m p l e t i o n : M a r c h 2 0 1 6 ~ ~ ~ i � F u l l e r t o n M . i . : " S R - 9 1 W i d e n i n g B e t w e e n S R - 5 7 a n d S R - 5 5 ( 5 m i l e s ) 8 ~ t 1 ' 1 . ~ I P a c e n t 1 a ; , . P r o v i d e s o n e G P l a n e e a s t b o u n d ( E B ) f r o m S R - 5 7 t o S R - 5 5 a n d i � - o n e G P l a n e W B f r o m G l a s s e l ! S t r e e t t o S t a t e C o l l e g e B o u l e v a r d b - 1 , - - - - - ~ ) ; ; > - E n v i r o n m e n t a l p h a s e a p p r o x i m a t e l y 2 0 p e r c e n t c o m p l e t e - C C 1 1 . _ E n v i r o n m e n t a l p h a s e c o m p l e t i o n : O c t o b e r 2 0 1 8 " S R - 9 1 T u s t i n A v e n u e / S R - 5 5 I n t e r c h a n g e ( 2 m i l e s ) ) ; ; > - A d d s a W B a u x i l i a r y l a n e b e g i n n i n g a t n o r t h b o u n d S R - 5 5 t o W B S R - 9 1 c o n n e c t o r t h r o u g h t h e T u s t i n A v e n u e i n t e r c h a n g e ) i ; - - C o n s t r u c t i o n a p p r o x i m a t e l y 8 4 p e r c e n t c o m p l e t e C o n s t r u c t i o n c o m p l e t i o n : A p r i l 2 0 1 6 B u e n a P a r k I ' ' A n a h e i m l l r ~ a I , \ \ I I A n a h e i m H i l l s D
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S U M M A R Y O F T H E R E C E N T
5 5 - H O U R C L O S U R E O N T H E
S T A T E R O U T E 9 1 F R E E W A Y -
S T A T E R O U T E 9 1 C O R R I D O R
I M P R O V E M E N T P L A N
P O W E R P O I N T P R E S E N T A T I O N
T O B E S E N T U N D E R S E P A R A T E
C O V E R P R I O R T O T H E
M A R C H 4 , 2 0 1 6
S T A T E R O U T E 9 1 A D V I S O R Y
C O M M I T T E E M E E T I N G