HomeMy Public PortalAboutResolution 2021-1 Emergency OperationsRESOLUTION: 2021-1
A RESOLUTION OF THE CITY COUNCIL OF THE CITY OF
CRESTVIEW, FLORIDA, ADOPTING THE CITY OF CRESTVIEW
EMERGENCY OPERATIONS PLAN, THE CITY OF CRESTVIEW
HURRICANE PLAN, AND PROVIDING FOR AN EFFECTIVE DATE.
WHEREAS, The City of Crestview has detennined the necessity to adopt a fo1111al Emergency Operations
Plan; and
WHEREAS, A distinct Hurricane Plan has been dete1111ined to be a part of the Emergency Operations Plan; and
WHEREAS, the City of Crestview Emergency plans are based on the National Incident Management System
(NIMS); and
WHEREAS, the City of Crestview will review and update (as necessary) the Emergency Operations Plan
(EOP) and the Hurricane Plan as attached a minimum of once a year,
NOW THEREFORE, BE IT RESOLVED by the City Council of the City of Crestview of Okaloosa County,
Florida that: The City of Crestview shall formally adopt the Emergency Operations Plan (EOP) and the
Hunicane Plan as attached.
PASSED AND ADOPTED IN SPECIAL SESSION THIS 19th DAY OF OCTOBER , 2020
Att� A . r2.ddP' Ai Eli�M. Roy, City Cle�
CITY OF CRESTVIEW, FLORIDA
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City of Crestview
Hurricane
Response Plan
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Table of Contents
Overview ....................................................................................................................................................... 6
Purpose ............................................................................................................................................ 6
Scope ................................................................................................................................................ 6
Authorities………………………………………………………………………………………………………………………………….6
Mitigation ..................................................................................................................................................... 7
Emergency Management ............................................................................................................................. 7
Operations Levels.................................................................................................................................. 8
Incident Command System………………………………………………………………………………………………………………….….9
Public Relations Manager………………………………………………………………………………………………………….10
Safety Officer…………………………………………………………………………………………………………………………….10
Liaison Officer…………………………………………………………………………………………………………………………..10
Operations Section…………………………………………………………………………………………………………………...11
Planning Section……………………………………………………………………………………………………………………….11
Logistics Section…………………………………………………………………………………………………………………….…12
Finance/Logistics Section…………………………………………………………………………………………………….……12
Emergency Operations Center (EOC)……….……………………………………………………………………………………………12
Florida State EOC………………………………………………………………………………………………………………………13
Okaloosa County EOC……………………………………………………………………………………………………………....13
City of Crestview EOC……………………………………………………………………………………………………………….13
Activation Levels……………………………………………………………………………………………………………………….14
EOC Preparations……………………………………………………………………………………………………………..……...14
EOC Communications……………………………………………………………………………………………………………….14
Hurricane Development……………………………………………………………………………………………………………………….15
Tropical Depression………………………………………………………………………………………………………………….15
Tropical Storm………………………………………………………………………………………………………………………….15
Hurricane…………………………………………………………………………………………………….……………………………15
Major Hurricane……………………………………………………………………………………………………………………….15
Hurricane Types………………………………………………………………………………………………………………………..15
Hurricane Damage Potential…………………………………………………………………………………………………….16
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Table of Contents (continued)
Hurricane Storm Surge…………………………………………………………………………………………………………….17
Notification and Warning……………………………………………………………………………………………………………………17
General…………………………………………………………………………………………………………………………………..17
Warning System………………………………………………………………………………………………………………….….17
Hurricane Advisory Products………………………………………………………………………………………………..…18
Advisories…………………………………………………………………………………………………………………………..…..18
Watches………………………………………………………………………………………………………………………………….18
Warnings…………………………………………………………………………………………………………………………………19
Notification Responsibilities……………………………………………………………………………………………………………….19
County…………………………………………………………………………………………………………………………………….19
City………………………………………………………………………………………………………………………………….………19
Evacuation………………………………………………………………………………………………………………………………….……….20
Evacuation Orders………………………………………………………………………………………………………….……….20
Timing…………………………………………………………………………………………………………………………….….…..20
Routes…………………………………………………………………………………………………………………………….……...20
Traffic Control………………………………………………………………………………………………………………………..22
Public Shelters………………………………………………………………………………………………………………………..22
Assistance for Special Needs Citizens……………………………………………………………………………………..22
Training and Public Outreach……………………………………………………………………………………………………….…….23
NIMS……………………………………………………………………………………………………………………………….……..23
Hurricane Exercises……………………………………………………………………………………………………………..….23
Disaster Documentation……………………………………………………………………………………………………..….23
Public Outreach…………………………………………………………………………………………………………………..….24
Emergency Essential Employees……………………………………………………………………………………………………..….24
Employee Preparations…………………………………………………………………………………………………………..25
Assignments and Scheduling…………………………………………………………………………………………………..25
Emergency Supplies and Resources…………………………………………………………………………………………………...25
Water Supply………………………………………………………………………………………………………………………….26
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Table of Contents (continued)
Food Supply……………………………………………………………………………………………………………………………26
Backup Communications…………………………………………………………………………………………………………26
Public Sandbags………………………………………………………………………………………………………………………26
Sheltering in Place………………………………………………………………………………………………………………………………26
Personnel……………………………………………………………………………………………………………………………….26
Primary Facilities…………………………………………………………………………………………………………………….27
Alternate Facilities………………………………………………………………………………………………………………….27
Vehicles…………………………………………………………………………………………………………………………………..27
Employee Notifications……………………………………………………………………………………………………………………….27
Code Red Notification System…………………………………………………………………………………………………27
Conference Calls…………………………………………………………………………………………………………………….27
Department Communications………………………………………………………………………………………………..28
Concept of Emergency Operations…………………………………………………………………………………………………….28
Overview………………………………………………………………………………………………………………………………..28
Flexibility of Operations………………………………………………………………………………………………………….28
Tropical Storm Watch…………………………………………………………………………………………………………….29
Tropical Storm Warning………………………………………………………………………………………………………….29
Hurricane Watch…………………………………………………………………………………………………………………….29
Hurricane Warning………………………………………………………………………………………………………………….30
Pre Storm Objectives………………………………………………………………………………………………………………30
Post Storm Objectives…………………………………………………………………………………………………………….30
Recovery Objectives……………………………………………………………………………………………………………….31
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Table of Contents (continued)
Appendix A
Flood and Hazard Zone Map…………………………………………………………………………….…………………….32
Appendix B
Evacuation Route Map……………………………………………………………………………………………………………33
Appendix C
Okaloosa County Evacuation Shelters……………………………………………………………………………………..35
Appendix D
NIMS Training Matrix………………………………………………………………………………………………………………35
Appendix E
ICS Structure…………………………………………………………………………………………………………………………37
Appendix F
Hurricane Preparation Checklist……………………………………………………………………………………………38
Appendix G
City Clerk Hurricane Plan………………………………………………………………………………………………………..39
Appendix H
Community Services Development Hurricane Plan…………………………………………………………………42
Appendix I
Crestview Fire Department Hurricane Plan…………………………………………………………………………….48
Appendix J
Finance Department Hurricane Plan……………………………………………………………………………………….60
Appendix K
Human Resources Hurricane Plan……………………………………………………………………………………………63
Appendix L
Crestview Police Department Hurricane Plan………………………………………………………………………….65
Appendix M
Public Services Hurricane Plan…………………………………………………………………………………..……………80
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Overview
Within this plan, the term “hurricane” shall be interpreted to include tropical storms.
General
The Florida Gulf Coast has been identified by the National Weather Service as a hurricane-
vulnerable area in the United States. The City of Crestview is especially vulnerable due to many
properties being in low-elevation areas which are subject to the effects of flooding and high winds.
Evacuation can be a critical issue, considering that Okaloosa County has a limited number of major
evacuation routes available.
Purpose
• Provide employees with information and guidelines that will be implemented in the event
of a threat from a hurricane.
• To meet basic requirements for warning, evacuating, and sheltering residents throughout
the county, it is crucial to have a coordinated effort among state, county, and municipal
governments for preparation and response.
• Outline the basic responsibilities, resources, and actions necessary for responding to
hurricane events.
Scope
• The information in this plan is to be used to prevent loss of life from the hazards
associated with hurricanes and severe tropical storms that affect the City of Crestview.
• This plan references and supports the Okaloosa County Comprehensive Emergency
Management Plan for better understanding of multi-jurisdictional coordination and county-
wide execution of emergency response in a hurricane threat situation.
• This document outlines the basic responsibilities, resources, and actions necessary for an
effective response to hurricane events.
• The information in this plan is specific to hurricane and tropical storm response efforts
and is not intended as a complete comprehensive all-hazards emergency plan.
Authorities
• Florida State Statute Chapter 252, Emergency Management
• Okaloosa County, Florida Code of Ordinances
• City of Crestview, Florida Charter
• City of Crestview, Florida Code of Ordinances
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Mitigation
Hurricanes are somewhat unique from other disasters. Hurricane formation occurs almost
exclusively from June through November each year. The latest technology provides us with accurate
forecasts of a hurricane’s track and relative intensity well in advance of landfall. As a coastal inland
community, we know that it is not a matter of whether we will be affected by a hurricane, it is a
matter of when. Therefore, it is crucial that we be proactive in our mitigation efforts for hurricanes.
Disaster mitigation measures are those that eliminate or reduce the impacts and risks of hazards
through proactive measures taken before an emergency or disaster occurs. Because the City of
Crestview is in a hurricane-vulnerable area, City leaders must always consider how current and
future facilities, projects, programs, and resources can be more resilient to the hazards associated
with hurricanes. Disaster mitigation measures may be structural or non-structural. Mitigation
activities should incorporate measurements and assessments of the evolving risk environment.
Activities may include the creation of comprehensive, pro-active tools to help decide where to focus
funding and efforts in risk reduction.
Examples of mitigation measures may include:
• Hazard mapping Adoption and enforcement of land use and zoning practices
• Implementing and enforcing building codes
• Flood plain mapping
• Hardening of current and future City buildings
• Reinforced safe rooms in City buildings
• Shoreline and coastal mitigation
• Burying of electrical cables to reduce the effects of downed power poles and lines
• Raising of homes in flood-prone areas
• Disaster mitigation public awareness programs
• Insurance programs
Emergency Management
Emergency Management Director
The Fire Chief shall be the City’s Incident Commander. The Incident Commander is charged with
coordinating emergency management operations during major emergencies and disasters affecting
the City. The Incident Commander shall coordinate with the City Manager and Department
Directors to establish proper plans and response procedures to provide effective emergency
coordination that may involve City, State, and Federal resources. Each department within the city
maintains their specific hurricane response plan that is in accordance, supports and is an appendix
to this plan.
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Operational Levels
Depending on the current risk, the City shall function continuously at one of four pre-established
levels of operation during the annual Hurricane Season:
Level 4 Operations – Normal City Operations
• Maintain normal workday operations.
Level 3 Operations – Monitoring
• The City Incident Commander will provide regular updates to the City Manager and
Department Directors regarding a potential threat
• Personnel serving as EM Command staff shall assume those duties and functions to begin
the transition to an operating EOC as required by the threat.
• All departments shall be aware of and monitor the threat during this time and be prepared
to respond as conditions develop.
• All departments are to review appropriate hurricane plans with staff and follow established
preparedness procedures and checklists.
Level 2 Operations – Limited Emergency Operations
• The City transitions to full EM operations to include a fully functioning Emergency
Operations Center (EOC) utilizing the established ICS structure.
• Personnel serving as Command and General Staff shall assume those duties and functions of
their respective ESF roles.
• A formal Incident Action Plan (IAP) will be prepared by the Planning Section Chief and
updated each designated 12-hour period. Operational periods begin at 7 a.m. and 7 p.m.
• Regularly scheduled meetings and/or conference calls will be conducted by the Incident
Commander with ICS staff and designated personnel throughout Level 2 operations
• The City’s Emergency Operations Center (EOC) is partially staffed with Command and
General staff personnel to support face-to-face communication and collaborative decision
making.
• Essential employees may be recalled for emergency response or support duties.
• City employees should follow established preparedness procedures and checklists and be
prepared to quickly transition into Level 1 Operations.
Level 1 Operations – Full Emergency Operations
• The City EOC will be at full activation in response to a major emergency or disaster significantly
impacting the City.
• Essential employees and EOC staff shall be at levels identified in this plan and other associated
departmental plans.
• Coordination with County, State, and Federal resources will occur, as needed.
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Incident Command System
When threatened by an approaching hurricane, all City officials and employees shall utilize
the Incident Command System (ICS) to manage citywide preparation, response, and recovery
activities of the City of Crestview.
ICS is a management system designed to enable effective and efficient domestic incident
management by integrating a combination of facilities, equipment, personnel, procedures, and
communications operating within a common organizational structure. A basic premise of ICS is that
it is widely applicable. It is used to organize both near-term and long-term field-level operations for
a broad spectrum of emergencies, from small to complex incidents, both natural and manmade. ICS
is used by all levels of government—federal, state, local, and tribal—as well as by many private-
sector and nongovernmental organizations. ICS is also applicable across many disciplines. It is
normally structured to facilitate activities in five major functional areas: Command, Operations,
Planning, Logistics, and Finance and Administration.
One of the primary principles of ICS is its flexible structure. The ICS structure is designed to
expand, and contract based on the needs and complexity of an incident. For a major hurricane
event, the City’s ICS structure is expected to be complex. The City ICS structure can be found in
Appendix F of this Plan.
As addressed in the “Training and Public Outreach” section of this Plan, and based on
expected job responsibilities, employees working within ICS are required to complete an
appropriate level of ICS training. Employees are expected to be able to work competently within the
City’s established ICS structure. Therefore, this section of the Hurricane Plan does not provide
extensive details or training on the principles and concepts of ICS, but rather a broad description of
the roles and responsibilities City employees may fill within the ICS structure.
Incident Commander
The Incident Commander is responsible for overall incident management, including:
• Ensuring clear authority and knowledge of agency policy.
• Ensuring incident safety.
• Establishing an Incident Command Post.
• Obtaining a briefing from the prior Incident Commander and/or assessing the situation.
• Establishing immediate priorities.
• Determining incident objectives and strategies to be followed.
• Establishing the level of organization needed, and continuously monitoring the operation
and effectiveness of that organization.
• Managing planning meetings as required.
• Approving and implementing the Incident Action Plan.
• Coordinating the activities of the Command and General Staff.
• Approving requests for additional resources or for the release of resources.
• Approving the use of participants, volunteers, and auxiliary personnel.
• Authorizing the release of information to the news media.
• Ordering demobilization of the incident when appropriate.
• Ensuring incident after-action reports are complete.
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Public Relations Manager
The Public Relations Manager is responsible for:
• Determining, according to direction from the IC, any limits on information release.
• Developing accurate, accessible, and timely information for use in press/media briefings.
• Obtaining IC’s approval of news releases.
• Conducting periodic media briefings.
• Arranging for tours and other interviews or briefings that may be required.
• Monitoring and forwarding media information that may be useful to incident planning.
• Maintaining current information, summaries, and/or displays on the incident.
• Making information about the incident available to incident personnel.
• Participating in planning meetings.
Safety Officer
The Safety Officer is responsible for:
• Identifying and mitigating hazardous situations.
• Ensuring safety messages and briefings are made.
• Exercising emergency authority to stop and prevent unsafe acts.
• Reviewing the Incident Action Plan for safety implications.
• Assigning assistants qualified to evaluate special hazards.
• Initiating preliminary investigation(s) of accidents within the incident area.
• Reviewing and approving the Medical Plan.
• Participating in planning meetings.
Liaison Officer
The Liaison Officer is responsible for:
• Acting as a point of contact for agency representatives.
• Maintaining a list of assisting and cooperating agencies and agency representatives.
• Assisting in setting up and coordinating interagency contacts.
• Monitoring incident operations to identify current or potential interorganizational
problems.
• Participating in planning meetings, providing current resource status, including limitations
and capabilities of agency resources.
• Providing agency-specific demobilization information and requirements.
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Operations Section
The Operations Section is responsible for managing all tactical operations at an incident. The
Incident Action Plan (IAP) provides the necessary guidance. The need to expand the Operations
Section is generally dictated by the number of tactical resources involved and is influenced by span
of control considerations. Major responsibilities of the Operations Section Chief are to:
• Assure safety of tactical operations.
• Manage tactical operations.
• Develop the operations portion of the IAP.
• Supervise execution of the operations portions of the IAP.
• Request additional resources to support tactical operations.
• Approve release of resources from active operational assignments.
• Make or approve expedient changes to the IAP.
• Maintain close contact with IC, subordinate Operations personnel, and other agencies
involved in the incident.
Planning Section
The Planning Section is responsible for providing planning services for the incident. Under the
direction of the Planning Section Chief, the Planning Section collects situation and resource status
information, evaluates it, and processes the information for use in developing action plans.
Dissemination of information can be in the form of the IAP, formal briefings, or through map and
status board displays. Major responsibilities of the Planning Section Chief are to:
• Collect and manage all incident-relevant operational data.
• Supervise preparation of the IAP.
• Provide input to the IC and Operations in preparing the IAP.
• Incorporate Traffic, Medical, and Communications Plans and other supporting materials
into the IAP.
• Conduct and facilitate planning meetings.
• Reassign personnel within the ICS organization.
• Compile and display incident status information.
• Establish information requirements and reporting schedules for units (e.g. Resources,
Situation Units).
• Determine the need for specialized resources.
• Assemble and disassemble Task Forces and Strike Teams not assigned to Operations.
• Establish specialized data collection systems as necessary (e.g. weather).
• Assemble information on alternative strategies.
• Provide periodic predictions on incident potential.
• Report significant changes in incident status.
• Oversee preparation of the Demobilization Plan.
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Logistics Section
The Logistics Section provides all incident support needs, except those for air operations. Major
responsibilities of the Logistics Section Chief are to:
• Provide all facilities, transportation, communications, supplies, equipment maintenance
and fueling, food and medical services for incident personnel, and all off-incident resources.
• Manage all incident logistics.
• Provide logistical input to the IAP.
• Brief Logistics Staff as needed.
• Identify anticipated and known incident service and support requirements.
• Request additional resources, as needed.
• Ensure and oversee the development of the Communications, Medical, and Traffic Plans,
as required.
• Oversee demobilization of the Logistics Section and associated resources.
Finance/Administration Section Chief
The Finance/Administration Section is responsible for managing all financial aspects of an incident.
Major responsibilities of the Finance/Administration Section Chief are to:
• Manage all financial aspects of an incident.
• Provide financial and cost analysis information as requested.
• Ensure compensation and claims functions are being addressed relative to the incident.
• Gather pertinent information from briefings with responsible agencies.
• Develop an operating plan for the Finance/Administration Section and fill Section supply
and support needs.
• Determine the need to set up and operate an incident commissary.
• Meet with assisting and cooperating agency representatives as needed.
• Maintain daily contact with agency(s) headquarters on finance matters.
• Ensure that personnel time records are completed accurately and transmitted to home
agencies.
• Ensure that all obligation documents initiated at the incident are properly prepared and
completed.
• Brief agency administrative personnel on all incident-related financial issues needing
attention or follow-up.
• Provide input to the IAP.
Emergency Operation Center
An Emergency Operations Center (EOC) is the physical location at which the coordination of
information and resources to support domestic incident management activities normally takes
place. In the case of hurricanes, the size and complexity of these events usually demands the
concurrent activation of State, County, and local EOCs for disaster coordination efforts.
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Florida State EOC
The Florida State EOC is located in Tallahassee, Florida. The State EOC serves as the central
clearinghouse for disaster-related information and requests for deployment of assistance. The State
EOC operates closely with Federal, State, and County agencies and resources.
Okaloosa County EOC
The primary Okaloosa County EOC is located on the campus of Northwest Florida State College in
Niceville, Florida. A backup EOC is located at the Destin-Ft. Walton Beach Airport. This EOC is
operated by Okaloosa County EM and serves as the primary coordination point for disasters and
major emergencies occurring in Okaloosa County. The County EOC will be the focal point for
information disseminated to or from State and Federal agencies. During a hurricane event, the City
will report all impact and damage information to the County EOC for formulation of an overall
need’s assessment. Requests for additional resources and assistance through the State or Federal
government must be processed through the County EOC. The County EOC will coordinate
information and operations of the various Emergency Support Function (ESF) groups and make
necessary reports to the State EOC and/or State Emergency Response Team (SERT) Liaison. The
County EOC will coordinate response requests and assign available assets to meet mission needs.
City of Crestview EOC
The City of Crestview maintains and operates its own local EOC to manage major emergencies and
disasters within the City. The City EOC is in the Council Chambers located at 198 North Wilson St.
The EOC is a centralized location where local government can provide interagency coordination and
execute decision making to support an incident response. The EOC staff will coordinate with
incident managers in the field and other agencies and organizations to:
• Monitor and assess an emergency or disaster to anticipate needed response and recovery
operations.
• Secure resource support for City operations from City departments, Okaloosa County, the
State of Florida, Federal agencies and adjacent jurisdictions.
• Make policy decisions and planning and prioritizing citywide emergency response and
disaster recovery operations.
• Coordinate, process, and disseminate information.
• Maintain a common operating picture to ensure that all personnel have the same
information.
• Coordinate and provide information to Okaloosa County EM.
• Ensure appropriate documentation regarding response and recovery operations is
maintained by all City departments and personnel.
• Assign a liaison, whenever needed or upon request, to emergency response or disaster
recovery facilities activated by Okaloosa County, the State of Florida or Federal agencies for
operations affecting the City.
• Direct or support other operations by or within the City for emergency response and
recovery.
• Coordinate the City’s transition from response to recovery.
• Ensure other support measures, as required.
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Activation Levels
The City EOC shall operate at level 1, 2, or 3 at all times.
Level 3 – Monitoring
• The EOC is not activated or staffed.
• The Incident Commander monitors conditions that may warrant activation of the EOC.
Level 2 – Limited Activation
• This is a limited activation of the EOC
• The City ICS structure is implemented
• The EOC is usually staffed by Command and General ICS staff only
• This level of activation may be used to implement necessary EOC actions and procedures
ahead of an expected Level 1 activation.
Level 1 – Full Activation
• The EOC is fully activated and fully staffed 12-hour rotating shifts shall be implemented,
unless otherwise directed by Incident Commander.
EOC Preparation and Operation
It shall be the responsibility of the City Incident Commander to ensure the EOC is properly equipped
and capable of supporting the work of EOC staff. Adequate communications, data, and situational
awareness elements and backup systems must be available and operational. It shall also be the
responsibility of the City Incident Commander to provide guidance and direction to EOC staff
regarding proper EOC operations and protocol during an activation. EOC operations must be
executed in a manner that guarantees a work environment conducive to effective planning,
information sharing, situational awareness, and collaborative decision making.
EOC Communications
Communications between the City EOC and the County EOC are critical during activation. Direct
communication with County EOC staff and ESFs may be accomplished through published telephone
numbers, email or radio with the designated city liaisons in the County EOC. Formal requests for
external resources and assistance must be made through WebEOC to the County EOC. WebEOC is
the internet-based software used by the State and County EOCs to initiate and track formal
resource requests. Authorized EOC staff may log into WebEOC at
http://webeoc.co.okaloosa.fl.us/eoc7/default.aspx
In addition, the City EOC will have access to the amateur radio system that will be located in the
communication center. This system shall be in place to continue communications with the County
EOC if all other communication means become disabled or destroyed. The amateur radio system
shall be staffed and operated by a properly licensed City employee or a member of the local
Amateur Radio Emergency Service (ARES).
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Hurricane Development
A tropical cyclone is the technical term for what many refer to as a hurricane. It is described as a
rotating, organized system of clouds and thunderstorms characterized by a low-pressure center,
strong winds, and a spiral of thunderstorms that produce heavy rain. Hurricanes rotate
counterclockwise in the Northern Hemisphere. Tropical cyclones are classified as follows:
• Tropical Depression: Tropical cyclone with maximum sustained winds of 38 mph or less.
• Tropical Storm: Tropical cyclone with maximum sustained winds of 39 to 73 mph.
• Hurricane: When sustained winds in a tropical cyclone reach or exceed 74 mph, it is called
a hurricane (in the Atlantic and eastern and central Pacific Oceans). In the North Pacific,
hurricanes are called typhoons. Hurricanes are further designated by categories on the
Saffir-Simpson scale.
• Major Hurricane: A hurricane with maximum sustained winds of 111 mph or higher,
corresponding to a Category 3, 4 or 5 on the Saffir-Simpson Hurricane Wind Scale.
Hurricane Types
The evacuation and sheltering of hurricane vulnerable residents in facilities is planned in response
to any of the three major types of hurricanes:
• Landfall: A hurricane characterized by the track of its eye crossing from water to land and
continuing inland, as in a storm striking the gulf coast of Florida from the Gulf of Mexico.
• Paralleling: A hurricane characterized by the track of its eye approaching but not crossing
the coastline, often moving parallel along the shore, yet still producing significant hurricane
hazards, as in a storm moving east along the gulf coast of Florida.
• Exiting: A hurricane characterized by its return to open water after traversing a significant
land mass, as in a storm entering the east coast of the Florida peninsula and exiting via the
west coast of the Florida peninsula.
Hurricane Hazards
• Storm Surge: Storm surge has the potential to cause the largest loss of life in hurricanes.
Since 1963, storm surge has caused nearly half of the deaths in the United States in
hurricanes. Water, not wind, accounted for nearly 90 percent of all hurricane deaths in the
U.S. during that time. Storm surge is dangerous because a mere six inches of fast-moving
flood water can knock over an adult. It takes only two feet of rushing water to carry away
most vehicles – including large pickup trucks and SUVs.
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• High Winds: High winds will render segments of the population vulnerable to the passing
hurricane. This hazard applies to residents of structures unable to withstand the stress of
hurricane-force winds, measured at a sustained velocity exceeding 74 miles per hour. Fort
Walton Beach is entirely within the Wind-Borne Debris Region where winds in excess of 120
mph are possible.
• Tornadoes: Tornadoes are also common with land falling tropical systems. In recorded
history, almost every tropical storm and hurricane that has come onshore in the U.S. has
produced a tornado. These tornadoes most often occur in thunderstorms embedded in the
storm’s rain bands, well away from the center of the hurricane.
• Rainfall: Since the structure of every hurricane is unique, there is no way to determine the
rate and distribution of the expected six to twelve inches of rainfall generally accompanying
a storm. However, it is known that the rainfall has only minor influence on the storm surge
water levels. Rainfall in itself will not normally require the emergency evacuation of large
numbers of residents during the passage of a hurricane as does the storm surge, but it may
cause the slowing of traffic or the severing of evacuation routes, adding critical hours to
overall evacuation time.
Hurricane Categories and Damage Potential
The five categories of hurricanes and the resulting damage potential are:
Category 1 - Sustained winds 74-95 mph
• Well-constructed frame homes could have damage to roof, shingles, vinyl siding and
gutters. Large branches of trees will snap, and shallowly rooted trees may be toppled.
Extensive damage to power lines and poles likely will result in power outages that could last
a few to several day.
Category 2 – Sustained winds 96-110mph
• Well-constructed frame homes could sustain major roof and siding damage. Many
shallowly rooted trees will be snapped or uprooted and block numerous roads. Near-total
power loss is expected with outages that could last from several days to weeks.
Category 3 - Sustained winds 111-130 mph
• Well-built framed homes may incur major damage or removal of roof decking and gable
ends. Many trees will be snapped or uprooted, blocking numerous roads. Electricity and
water will be unavailable for several days to weeks after the storm passes.
Category 4 - Sustained winds 131-155 mph
• Well-built framed homes can sustain severe damage with loss of most of the roof
structure and/or some exterior walls. Most trees will be snapped or uprooted, and power
poles downed. Fallen trees and power poles will isolate residential areas. Power outages will
last weeks to possibly months. Most of the area will be uninhabitable for weeks or months.
Category 5 - Sustained winds greater than 155 mph
• A high percentage of framed homes will be destroyed, with total roof failure and wall
collapse. Fallen trees and power poles will isolate residential areas. Power outages will last
for weeks to possibly months. Most of the area will be uninhabitable for weeks or months.
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Hurricane Storm Surge
• At the approach of a hurricane, storm surge prediction will be an extremely important
factor in determining required evacuation areas. The maximum potential storm surge for a
particular location depends on a number of different factors. Storm surge is a very complex
phenomenon because it is sensitive to the slightest changes in storm intensity, forward
speed, size (radius of maximum winds-RMW), angle of approach to the coast, central
pressure, and the shape and characteristics of coastal features such as bays and estuaries.
• Other factors which can impact storm surge are the width and slope of the continental
shelf. A shallow slope, such as the one found along the Gulf Coast, will potentially produce a
greater storm surge than a steep shelf. For example, a Category 4 storm hitting the Florida
coastline, which has a very wide and shallow continental shelf, may produce a 20-foot storm
surge, while the same hurricane in a place like Miami Beach, Florida, where the continental
shelf drops off very quickly, might see an 8 or 9-foot surge.
Notification and Warning
General
There are three (3) essential ingredients in mitigating the potential for large scale loss of life in
hurricane events:
• Ensure official evacuation orders are issued in sufficient time to allow for safe evacuation
from hurricane-vulnerable areas prior to arrival of tropical storm force winds (39mph).
• Ensure evacuation orders and other emergency information is disseminated to the
appropriate response agencies and the general public.
• Residents in mandatory evacuation areas must heed the evacuation order.
Warning System
The existing warning system is composed of key entities throughout federal, state, and local
government levels. Each entity plays an important role in gathering, interpreting, and disseminating
hazard data on an approaching hurricane to ensure that adequate warning is issued. A potential
evacuation in the Crestview area would involve the following key entities and methods in the
warning system:
• National Hurricane Center
• Mobile/Pensacola Area Office, National Weather Service
• Florida Division of Emergency Management
• Okaloosa County EM, Okaloosa County EOC
• City of Crestview EM
• Public Media
• Social Media
• Direct public contact by police and fire department personnel
• Mass emergency notification systems
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Hurricane Advisory Products
The primary watch/warning products on tropical storms and hurricanes come from the National
Hurricane Center and the National Weather Service. Forecasts and advisories contain official
information describing all hurricane watches and warnings in effect, along with details of location,
intensity, movement, and any precautions that should be taken.
Once a hurricane is identified, advisories are sent out at six-hour intervals (4:00 a.m., 10:00 a.m.,
4:00 p.m., 10:00 p.m. CDT). Advisories generally begin when a tropical depression with winds of at
least 38 mph is identified by number. When the storm reaches winds of 39 mph, it is a tropical
storm and will be named. When winds reach 74 mph, it is considered a hurricane.
Whenever a hurricane is active, the NHC issues Public Advisories comprised of text and graphical
products at 6-hour intervals. Intermediate Public Advisories are issued at 3-hour intervals between
regular advisories when watches or warnings are in effect. Special advisories may be issued at any
time to advise of an unexpected significant change in the cyclone, or to update the position and
forecast. If the hurricane or tropical storm approaches land, the advisory information begins to
focus on coastal and inland effects.
Advisories
• Hurricane Public Advisory: The Hurricane Public Advisory contains a list of all current
coastal watches and warnings associated with an ongoing or potential hurricane, a post-
hurricane, or a sub-hurricane. It also provides the cyclone position, maximum sustained
winds, current motion, and a description of the hazards associated with the storm.
• Hurricane Track Forecast Cone: This graphic shows areas under tropical storm and
hurricane watches and warnings, the current position of the center of the storm, and its
predicted track. Forecast uncertainty is conveyed on the graphic by a “cone” (white and
stippled areas) drawn such that the center of the storm will remain within the cone about
60 to 70 percent of the time. Remember, the effects of a hurricane can span hundreds of
miles. Areas well outside of the cone often experience hazards such as tornadoes or inland
flooding from heavy rain.
Watches
• Storm Surge Watch: There is a possibility of life-threatening inundation from rising water
moving inland from the shoreline somewhere within the specified area, generally within 48
hours.
• Hurricane Watch: Hurricane conditions (sustained winds of 74 mph or greater) are
possible within your area. Because it may not be safe to prepare for a hurricane once winds
reach tropical storm force, the NHC issues hurricane watches 48 hours before it anticipates
tropical storm-force winds.
• Tropical Storm Watch: Tropical storm conditions (sustained winds of 39 to 73 mph) are
possible within the specified area within 48 hours.
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Warnings
• Storm Surge Warning: There is a danger of life-threatening inundation from rising water
moving inland from the shoreline somewhere within the specified area, generally within 36
hours. If you are under a storm surge warning, check for evacuation orders from your local
officials.
• Hurricane Warning: Hurricane conditions (sustained winds of 74 mph or greater) are
expected somewhere within the specified area. The NHC issues a hurricane warning 36
hours in advance of tropical storm-force winds to give you time to complete your
preparations. All preparations should be complete. Evacuate immediately if so ordered.
• Tropical Storm Warning: Tropical storm conditions (sustained winds of 39 to 73 mph) are
expected within your area within 36 hours.
• Extreme Wind Warning: Extreme sustained winds of a major hurricane (115 mph or
greater), usually associated with the eyewall, are expected to begin within an hour. Take
immediate shelter in the interior portion of a well-built structure.
Notification Responsibilities
County
Okaloosa County EM is responsible for activating the appropriate notification and public warning
systems for all of Okaloosa County. Notification procedures begin when a weather system becomes
a possible threat to Okaloosa County; updates continue through the recovery period or until there
is no longer a threat.
Okaloosa County EM will disseminate warning information to local officials, municipalities, and the
general public. The Okaloosa County EOC will use situational and operational reports to continually
brief and update the primary response organizations throughout the County.
City
The Crestview Incident Commander is responsible for identifying and monitoring any hurricane that
may pose a threat to the City. The Incident Commander will be responsible for forwarding pertinent
advisories and information from the warning system to the Senior Leadership Team of the City.
If it is determined that a hurricane will have some impact on the City, the Incident Commander shall
notify the City Manager and all Department Directors. The City shall then operate in accordance
with the guidelines contained in the “Concept of Emergency Operations” section of this Plan.
Employees should be prepared to perform assigned duties per this Plan and any duties identified in
departmental plans.
Notifications specific to residents of Crestview will be delivered through Code Red, the City website,
social media, and radio and TV. Notifications and information releases will be a coordinated effort
between the City Incident Commander, City Manager, City Public Relations Manager, and County
EM officials.
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Evacuation
The concept of evacuation in Okaloosa County and the City of Crestview is designed to prevent loss
of life from the hazards associated with hurricanes and tropical storms, especially storm surge. This
is accomplished through the mass evacuation of residents from vulnerable areas to safe locations
and shelters, based on the following factors:
• The identification of five levels of evacuation for future probable hurricane threats
• The identification of elderly, disabled, and special needs individuals requiring assistance
during an evacuation
• The determination of evacuation time based on the specific hurricane threat
• The designation of evacuation routes
• The establishment of a traffic control system
• The designation of evacuation shelters for the general population and persons with special
needs
• The assignment of public emergency transportation resources for evacuation of the elderly,
handicapped, and designated facilities.
The implementation of hurricane evacuation procedures will be based on the understanding that
there is no necessity for the total evacuation of Crestview for every hurricane event. Large areas
within the City of Crestview will not be affected by storm surges or flooding and sound structures
can provide needed shelter and safety for lower intensity hurricanes.
Evacuations areas
There are 5 pre-identified areas that have historically resulted in either flooding, road closure, or
are severely threatened by high winds and will likely require evacuation. The pre-identified areas
are numbered 1 through 5 and are found in the hazard map located in Appendix A. Most times, all
mobile homes and travel trailer residents must evacuate regardless of the pre-identified zones. The
pre-identified areas are as follows:
1. Trevor Court and Crane lane – Located South of Antioch Rd and are prone to flooding.
2. Talloakas Rd and Sioux Cr. – Located off Old Bethel Rd and are prone to flooding and
road closure.
3. Valley Rd, just North of E. 1st Ave. – prone to flooding and road closure.
4. 197 S. Rayburn St. – Mobile home park, prone to severe damage and destruction from
hurricane force winds or tornados.
5. 425/427 Brookmeade Dr. - Mobile home park, prone to severe damage and destruction
from hurricane force winds or tornados.
The public may determine their evacuation level by referring to the City of Crestview GIS website at
https://www.cityofcrestview.org/174/GIS-Services-Mapping or by calling the Crestview GIS Office at
(850) 682-1560. When the possibility of an evacuation exists, residents should be encouraged to
tune to local TV or radio outlets to identify those areas of Okaloosa County that have been
designated to evacuate. They can also follow information on the City of Crestview Website at
www.cityofcrestview.org and on the City’s social media platforms.
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Evacuation Order
In a hurricane evacuation, the most critical component of the decision-making process for local
government officials is the timely issuance of an Evacuation Order. Within the State of Florida, the
decision and power to order an evacuation is delegated to three different levels of government:
State, County, and Municipal. At the State level, the Governor is empowered to issue evacuation
orders; this authority is generally exercised in instances where regional or statewide evacuation is
required.
During a localized event, Okaloosa County and/or the City of Crestview have the authority to issue
an order for evacuation to safeguard the lives and property of residents. However, a hurricane that
threatens the entire County would require coordination among all jurisdictions to prevent
conflicting evacuation orders.
Evacuation Timing
The timing of the issuance of an evacuation order is critical. Time between the issuance of an
evacuation order and landfall of a hurricane isn’t always available for safe evacuation. Tropical
storm force winds and dangerous thunderstorms can extend out long distances from the eye of a
hurricane and create dangerous driving conditions long before actual landfall occurs. Early
evacuation must be highly encouraged, especially for evacuees seeking shelter outside Crestview or
Okaloosa County.
The Okaloosa County Emergency Management website
http://www.co.okaloosa.fl.us/ps/emergency-management maintains data related to evacuation
zones, evacuation routes, and shelter locations. Residents should be encouraged to review this
information as part of their annual hurricane preparation planning.
Mandatory evacuations for hurricanes will be limited to mobile homes and campsites, storm surge
areas, and areas that would be cut off by surge-damaged roads. There are several factors that
complicate the evacuation process, including the lack of ability to forecast specific landfall points,
the need for a 24-hour lead time for mandatory evacuation clearance, and the present inability to
forecast extreme intensity changes. A tropical storm could become a Category 3 hurricane in a
matter of hours, without prior forecast of such change. Any change in variables, especially the lead-
time presented by a given situation, could cause a variance from the ideal evacuation zones.
Evacuation Routes
Essential to the effectiveness of any large-scale hurricane evacuation is the pre-designation of
routes leading from vulnerable zones out of harm’s way or to safe shelter destinations. The
optimum evacuation route for a zone is, first, that route which offers the shortest and most direct
access away from the hazards of the approaching hurricane. Evacuation routes for Okaloosa County
and City of Crestview are conveyed to residents through various methods – websites, social media,
and publications.
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Traffic control
To ensure the completion of safe evacuation within the time frame of an Evacuation Order, primary
importance must be given to the continuous movement of vehicles through the evacuation
roadway system. Major intersections and other roadways have been identified as critical to the
overall flow of traffic and may require monitoring by law enforcement. Major traffic control points
in the City of Crestview may need to be monitored by the Crestview Police Department.
Public Evacuation Shelters
Evacuation shelters are identified and operated by Okaloosa County EM. It should be noted that all
evacuees have several options for evacuation:
• Leave the area completely
• Evacuate to the home of a friend or relative in a non-evacuation zone
• Hotel/motel in a non-evacuation area
• Report to an identified evacuation shelter
Certain buildings throughout Okaloosa County have been designated as public risk shelters to
provide mass sheltering of residents during a hurricane evacuation. These shelters consist of
general public shelters, special needs shelters, first responder shelters, and those considered pet
friendly. Some shelters may fit into multiple categories. All public shelters will be operated by
Okaloosa County and the American Red Cross. During annual hurricane planning, residents should
be reminded to review available shelters they may use during a hurricane evacuation (see Appendix
C). Residents should also be reminded that not all shelters may be activated for a hurricane event.
Evacuation Assistance for Special Needs Citizens
It shall be the responsibility of the City of Crestview Fire Marshal to contact all private retirement
and special needs facilities within the City on an annual basis to ensure the facility has adequate
plans and means to evacuate residents if necessary.
Okaloosa County provides transportation support to residents with special needs who require
transportation assistance in case of potential hurricane evacuation. Residents should register with
Okaloosa County EM for assistance prior to hurricane season. Transportation resources will be
provided by Okaloosa County Transit for the evacuation of the handicapped/disabled, the elderly,
and other special needs residents who do not have access to private vehicles or who are unable to
drive their own vehicles.
Homeless Evacuees
Homeless evacuees may evacuate to any open public shelter. Crestview Area Shelter for the
Homeless (CASH) is not a rated shelter and residents may be required to evacuate to hurricane
shelters.
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Training and Public Outreach
National Incident Management System (NIMS)
Through Resolution 2021-1 the City of Crestview adopted this plan that requires the use of the
National Incident Management System (NIMS) as the standard for command and control of all
incident management during emergency operations. Therefore, all City personnel that may
participate in emergency response and support activities shall be trained commensurate with their
expected job responsibilities. The City has established a Training Matrix that identifies minimum
NIMS and ICS training requirements for essential personnel (see Appendix D).
In addition to minimum training requirements, supervisors and senior leaders are highly
encouraged to seek advanced training in areas specific to their emergency job responsibilities. The
City Incident Commander shall provide guidance and information to employees on available training
through FEMA, the Florida Division of Emergency Management, and other available sources.
Hurricane Exercises
Annually, the City shall participate in the Okaloosa County Hurricane Exercise. This will help ensure
current plans, policies, procedures, and databases remain up-to-date and applicable. In addition,
the City Incident Commander may plan supplemental training sessions and/or exercises to test and
evaluate changes or amendments to this plan or departmental plans.
WebEOC.
The Florida Division of Emergency Management, Okaloosa County, and City of Crestview utilize
WebEOC online incident management software for information sharing, communication, situational
awareness, and a host of other actions that are critical in emergency incident management. All
members of the City EM Agency shall be trained in the use of this software and be able to utilize its
capabilities in the management of an incident. Annual training is available for this software through
Okaloosa County EM. Command and General Staff within the City ICS system will have individual
login credentials. Login is at http://webeoc.co.okaloosa.fl.us/eoc7/default.aspx
Disaster Documentation
Documentation is often critical in receiving financial assistance and reimbursement from the State
or Federal government in the wake of a hurricane event. The City Finance Director shall ensure that
specific policies and procedures are contained in that department’s hurricane plan that address
documentation regarding financial assistance, reimbursement, and employee disaster pay. In
addition, all Department Directors shall be thoroughly trained on those policies and procedures.
Documentation policies may include, but are not limited to:
• Hurricane preparation expenditures
• Employee disaster pay
• Employee deployment to other jurisdictions via State or Federal request
• Securing emergency contractors
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• Debris removal
• Damage to City property
• Use of City equipment during disasters
• NIMS 214 – Activity Log
• Requesting/Using petty cash
• Use of Purchasing Cards
• Requisition of emergency supplies, tools, equipment, etc.
Public Outreach
Each year, through City Council Proclamation, City of Crestview shall declare the month of May as
Hurricane Preparedness Month. During this month, each City department will review this Plan and
appropriate departmental plans in preparation of Hurricane Season. The designated Incident
Commander shall ensure that a hurricane tabletop exercise is accomplished prior to June 1st.
Annually, Hurricane Season runs from June 1st through the end of November. Supervisors should
stress the importance of preparing a family hurricane plan to all employees, but especially to those
that are considered essential and may be required to report for work during hurricane events.
Also, during this time, the City’s designated Incident Commander shall work closely with the City
Public Relations Manager to disseminate hurricane preparedness information to the public through
multiple mediums. Each City department will be expected to participate in this annual outreach
initiative by making information available specific to the service they provide. The City may elect to
host a hurricane preparedness expo for residents to promote hurricane preparedness through
information sharing and providing storm-ready options for homes and families.
Emergency Essential Employees
Emergency operations during a storm event are critical to keeping the City functioning in times of
disaster. Many employees will serve as vital components in the City’s efforts to prepare for and
respond to a hurricane. Many of these employees will be sheltered within the City so they may
immediately respond post hurricane landfall.
Purpose
The purpose of this section is to provide information regarding the roles and responsibilities of the
City’s emergency essential employees during a hurricane event. This includes, but is not limited to,
the following:
• Identify how emergency essential employees are designated.
• Establish how employee staffing and sheltering will be accomplished for a hurricane
event.
• Identify what supplies will be needed and the procedures for acquisition and delivery of
such supplies to designated areas.
• Ensure emergency essential employees are able to secure their homes and prepare
families prior to reporting for emergency work
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Employee Preparedness City of Crestview employees should be prepared to assist residents in the
event of a hurricane. Employees required by their department to work before, during, and
immediately after a storm are also responsible for the safety and well-being of their families. The
City does not provide shelter for employee families, so employees are encouraged to create a
family emergency plan prior to a storm approaching. Employees should also make arrangements to
secure their home, pets, vehicles, and/or watercraft, and check their insurance policies for
adequate coverage in the event of flood and wind damage. Again, this should be done prior to the
approach of a hurricane. Insurance companies will not entertain any new or additional coverage for
residents that may be impacted by an approaching hurricane.
Assignments and Scheduling
When it is determined the City will receive major impacts from a hurricane event, the City Manager
will make decisions concerning facility closures, hours of work, and other matters concerning non-
essential employees. This scheduling may continue for an extended period. During emergency
operations, emergency essential employees’ schedules and staffing levels will be determined by
Department Directors or Supervisors. Decision parameters and considerations for essential
employee staffing levels and reporting times shall be made part of each departmental plan.
Department Directors are responsible for designating each of their employees as emergency
essential or non-essential.
Emergency Supplies and Resources
Personal Supplies
Emergency essential employees required to work during a hurricane event will need to be prepared
for dangerous and primitive conditions. Each employee should report with enough personal
supplies to last a minimum of 72-hours following landfall of a hurricane. The following is a
suggested list of personal items employees should bring with them when reporting for work,
however, employees should check with their supervisor for any specific supplies that may be
required.
• Extra Uniforms (if applicable) Additional clothing
• Hat or Visor
• Extra work gloves
• Extra shoes or boots and socks
• Rain Gear
• Small first aid kit
• Toiletries (toothpaste, toothbrush, soap, deodorant, etc.)
• Medications
• Extra eyeglasses or contacts
• Hand and bath towels
• Pillow and blanket or sleeping bag
• Cash (ATM machines and credit card purchases will be unavailable with no electricity)
• Non-perishable food, snacks, or special dietary items
• Personal bottled water
• Flashlight and extra batteries
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• Insect repellent and sunscreen
• City ID badge
• Cell phone (personal or city issued)
Water Supply
Loss of power for wells, broken water mains, and flooding can create a situation where normal
domestic water service is unavailable. The risk of total loss of service is low. The water supply
system is divided into two separate operating systems. While operating independent from each
other, they are both capable of supporting one another. The utilities division will oversee local
interconnect agreements if needed.
Food Supply
Because of the destructive effects of a hurricane, many businesses may be closed for an extended
period. Since food from grocery stores and restaurants may not be available, the City maintains a
supply of military grade pre-packaged meals (MREs) to support emergency responders and
emergency essential employees working in the wake of a major hurricane. These meals are
maintained at the City warehouse and shall be inventoried annually by the City Incident
Commander to ensure enough quantities exist and have not reached their expiration date. The City
Incident Commander shall work with the Finance Director to replenish any needed food supplies.
In the event MREs are required to be utilized by City employees, they shall be transported to the
City of Crestview Community Center and distributed daily by Logistics Section personnel. The
Community Center will serve as Base Camp for long term response and recovery operations.
Backup Communications
The continued ability to communicate is essential to safety and the decision-making process during
a large-scale emergency or disaster. Hurricanes often damage or destroy essential elements of
normal communications systems, including cell towers, transmission lines, satellite dishes, etc. At
the time of adoption, the Fire Chief is investigating a backup communication method.
Public Sandbags
The City may elect to make sandbags available to the public. Sandbags are intended for City
residents. Specifics on sandbags will be made available through multiple media platforms.
Sheltering Essential Personnel and Vehicles
Personnel
The following facilities will be utilized to shelter emergency essential personnel during a hurricane
event. Some facilities, due to storm surge, may need to be evacuated and personnel relocated, so
alternate facilities have also been identified. Personnel in the field will need to seek shelter as soon
as conditions outside become unsafe (sustained winds of 40 mph) or when recalled. If unable to
report to their assigned shelter due to storm conditions or flooding, employees should seek safe
refuge where possible.
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Primary Facilities
• Fire Department
- All personnel at Station 1 will relocate and shelter at City Hall.
- All personnel at Station 2 and 3 will relocate and shelter at a safe location
determined by Incident Commander.
• Police Department
- Community Center
• Other city personnel
- Public Services personnel will shelter at the Public Services building.
Alternate Facilities
Should the expected effects of a hurricane be so severe that evacuation of primary facilities is
warranted, alternate shelter facilities shall be utilized. Antioch Elementary School is an alternative
facility available for City employees. At the adoption of this plan, additional shelter facilities are
being investigated by the Incident Commander.
Vehicles
Upon activation of the ICS, those assigned to the ICS will be allocated a City vehicle.
Employee Notifications
Code Red Notification System
The City operates a mass notification system. The system, known as Code Red, can make
simultaneous notifications to all City employees through multiple methods. For example, the Code
Red system can make emergency notifications to each City employee through email, phone call,
text, and social media simultaneously. This capability will allow the City Manager and designated
City officials to provide important, up-to-date, citywide announcements to all employees within
minutes. In general, the Public Relations Manager will be responsible for such notifications.
Conference Calls
To keep key members of staff informed on any hurricane situation, the Incident Commander may
elect to utilize regularly scheduled conference calls to provide briefs. The following protocol will be
used when participating in a conference call brief:
• Dial or log in into the conference call a few minutes prior to the scheduled start time.
• Use the invitation sent to your city email.
• The Incident Commander will begin the briefing by roll call of participants.
• The Incident Commander will provide an update on the hurricane situation, forecasts, and
items of concern.
• After the brief, the Incident Commander will call on each participant to allow them to give
their own update on their departmental actions and issues specific to their area of
responsibility.
• Following each participant update, the Incident Commander will ask if there are any
questions.
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• If you wish to ask a question or give comments during the conference call, you must
identify yourself and who you are addressing, otherwise conference calls can become
lengthy, unorganized and confusing.
• Once the City’s ICS structure is initiated, conference call participants will be identified and
called upon by ICS position. This is because individuals on calls may change during extended
operations.
Departmental Communications
In disaster situations, communication is vital at all levels of the organization. Department Directors
or designees will be responsible for notifying personnel of any modified or emergency essential
personnel work schedules and information regarding changes to the service(s) provided by the
department. Each departmental hurricane plan shall identify formal procedures that will be used for
communicating department-specific information and notifications to employees.
Concept of Emergency Operations
Overview
Emergency response efforts during a hurricane event will require close coordination between State,
County and local government representatives, as well as additional support agencies. It will also
require key decision makers to maintain open and direct communication channels. This will allow
government authorities and officials to make effective strategic decisions, provide support for
emergency operations, and coordinate the use of internal and external resources.
Most emergency situations require the use of a calculated agency response, hurricane events are
no different. The track, size, and intensity of each hurricane will dictate the level and magnitude of
local preparation, response, and recovery actions undertaken by the City. However, the City must
always be vigilant and take decisive, deliberate, proactive measures when threatened by a
hurricane. Failing to do so can contribute to tragic outcomes including fatalities, needless human
suffering, and delayed response and recovery operations.
Flexibility of Operations
Though significant improvements continue to be made in forecasting the exact track and intensity
of a hurricane, it remains a practice that is still not an exact science. The City cannot simply focus on
the “skinny black line” of a hurricane’s predicted path to drive critical hurricane preparation
decisions and actions. Therefore, the recommended procedures in this section of the plan shall
serve as guidelines for EM actions but cannot be considered as fixed courses of action. Each tropical
cyclone brings its own set of unique circumstances and it must be addressed on its own merits. This
may require some deviation to the actions and timelines recommended here.
Tropical Depression
A tropical depression forms when a low-pressure area is accompanied by thunderstorms that
produce a circular wind flow with maximum sustained winds below 39 mph. Most tropical
depressions have maximum sustained winds between 25 and 35 mph.
Close monitoring of the depression will continue until landfall occurs or it is no longer a threat.
Because of relatively low storm surge and non-destructive winds associated with tropical
depressions, the City may remain at Level 3 Operations for the entire duration of the event.
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However, specific threats and conditions connected with a tropical depression may require the
standby or immediate recall of specific senior staff and emergency essential personnel.
Actions:
• Operational Level 3
• Review Hurricane Plans
• Review Hurricane Preparations Checklist (see Appendix G) and take appropriate actions
• Be prepared to move quickly into Operational Level 2
Tropical Storm Watch
A Tropical Storm Watch means tropical storm conditions (sustained winds of 39 to 73 mph) are
possible within the specified area within 48 hours. A Tropical Storm Watch will require the EM
Team to closely and continuously monitor storm conditions in the event forecasts for the area are
elevated to a Tropical Storm Warning or Hurricane Watch.
Actions:
• Operational Level 3
• Review Hurricane Plans
• Review Hurricane Preparations Checklist and take appropriate actions
• Be prepared to move quickly into Operational Level 2
Tropical Storm Warning
Tropical Storm Warning indicates that tropical storm conditions (sustained winds of 39 to 73 mph)
are expected within the area within 36 hours. Depending on a tropical storm’s specific
characteristics, it can pose significant threats to the City.
Actions:
• Transition from Operational Level 3 to Level 2
• Level 2 EOC activation prior to onset of tropical storm force winds
• Review Hurricane Preparations Checklist and take appropriate actions
• Emergency essential personnel must be sheltered prior to onset of tropical storm force
winds reaching 45 mph
• Be prepared to move quickly into Operational Level 1
Hurricane Watch
A Hurricane Watch indicates hurricane conditions (sustained winds of 74 mph or greater) are
possible within the area. Because it may not be safe to prepare for a hurricane once winds reach
tropical storm force, the National Hurricane Center issues hurricane watches 48 hours before it
anticipates tropical storm-force winds.
Actions:
• Transition from Operation Level 3 to Level 2, run checklists and take appropriate actions
• Level 2 EOC activation must occur prior to the onset of tropical storm force winds
• Emergency essential personnel must be sheltered prior to onset of tropical storm force
winds reaching 45 mph
• Be prepared to move quickly into Operational Level 1
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Hurricane Warning
A Hurricane Warning indicates hurricane conditions (sustained winds of 74 mph or greater) are
expected somewhere within the specified area. The National Hurricane Center issues a hurricane
warning 36 hours in advance of tropical storm-force winds to give an area time to complete
preparations. Full preparation measures and evacuation of flood prone areas are expected with any
hurricane warning.
• Transition to Operational Level 1
• Level 1 EOC activation prior to the onset of tropical storm force winds
• Review Hurricane Preparations Checklist and take appropriate actions
• Assign liaison personnel to the County EOC
• Emergency essential personnel must be sheltered prior to onset of tropical storm force
winds reaching 45 mph
• Be prepared for extended emergency and recovery operations
Pre-Storm Objectives
• Closely monitor hurricane conditions and forecast
• Review hurricane plans and utilize established checklists
• Clearly communicate current and planned actions to City employees
• Identify emergency essential personnel and reporting times
• Distribute required field documents for FEMA reimbursement
• Take protective actions for City facilities, vehicles, and properties.
• Activate City EOC and establish citywide ICS
• Establish and publish 12-hour Incident Action Plans
• Provide City Liaison to the County EOC
• Pre-stage and make ready all backup generators, equipment, and emergency resources
• Provide updated storm information to residents through the PIO / County info
• Support evacuation efforts through notifications and traffic control assistance
• Address homeless evacuation and confirm evacuation plans with assisted living facilities
During Storm Objectives
• Continue to monitor hurricane conditions and forecast
• Utilize backup communications systems if normal systems are lost
• Police and Fire will continue responding to emergencies until winds reach 45 mph
• Non-first responders shall take shelter prior to the arrival of tropical storm force winds
• Utilize alternate shelter facilities if City facilities are expected to become unsafe
• Do not take unnecessary risks while the hurricane eye moves through
Post-Storm objectives
• Determine the condition of essential personnel and facilities
• Determine response and operational capabilities
• Life safety, search, and rescue of trapped and injured residents
• Damage assessment of infrastructure, utilities, and public properties
• Determine resource needs and make proper requests for assistance
• Clear roads and initiate debris management
• Support and enforce any established curfew
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• Implement resident re-entry plan
• Provide security for businesses and residences from looters
• Establish mutual aid and resource check-in location and procedure
• Determine humanitarian needs and establish Points of Distribution (PODs)
• Collect required information and data for FEMA public and individual assistance
Recovery Objectives
• Return utilities to essential infrastructure, medical facilities, and private businesses that
provide important services (food, water, fuel, etc.), then repair all utilities.
• Replace critical first responder and infrastructure resources lost or damaged during the
hurricane, then concentrate on lower priority resources.
• Repair all utilities
• Work with FEMA to establish recovery and support stations
• Work with Small Business Administration to establish low interest loans for small business
• Provide necessary documentation to secure state and federal reimbursement funds
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Appendix A
Flood / Hazard Zones
33
Appendix B
Evacuation Routes
34
Appendix C
Okaloosa County Evacuation Shelters
Emergency Shelter Information
The County does not automatically open all emergency shelters during an evacuation. Several
factors determine which shelters will be open. Follow suggestions below in developing an
emergency plan.
• Listen to local radio stations for updates
• Familiarize yourself with information available anytime there is a tropical system in the Gulf
of Mexico or off the Atlantic coast of Florida
• Compare the directions to a road map and trace your route to shelters or to a point outside
the local area
• Keep your vehicle's fuel tank topped off and get some extra cash from the bank
• Make sure you have enough prescription medications to last at least a week without refill.
Hotels in Alabama fill up fast during an evacuation
• Leave early to beat the traffic jams and to increase your chance of finding a hotel.
Antioch Elementary*
4700 Whitehurst Lane
Crestview, Florida 32536
Davidson Middle**
6261 Old Bethel Road
Crestview, Florida 32536
Riverside Elementary
School
3400 Redstone Ave.
Crestview, FL 32536
Baker School
1369 14th Street
Baker, Florida 32531
Laurel Hill School
Building 8
8078 4th Street
Laurel Hill, Florida 32567
Shoal River Middle School
3200 Redstone Ave.
Crestview, FL 32536
Crestview High School
Building 11
1304 N Ferdon Blvd.
Crestview, Florida 32536
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Appendix D
NIMS Training Matrix
NIMS Training Requirements
The issuance of the Crestview National Incident Management System (NIMS) Training Matrix is
intended to provide guidance on required training levels for City employees that may be assigned
duties in management, response, or support activities to address major emergencies or disasters.
The Emergency Management Coordinator will continuously review training recommendations from
Federal and State Emergency Management Agencies to establish and maintain appropriate training
for all City employees.
The goal of the Phase I training requirements is to ensure all City employees receive the minimum
required training to help ensure the City’s Emergency Management System can develop
preparedness capabilities for effective and efficient incident management. In addition, NIMS
training is utilized to ensure personnel are trained to perform the emergency function they are
assigned.
The implementation of NIMS training requirements stem from different authorities. Homeland
Security Presidential Directive (HSPD)-5, Management of Domestic Incidents, directs the Secretary
of the Department of Homeland Security (DHS) to develop a National Incident Management
System. NIMS provides a consistent national approach for Federal, State, tribal, and local
governments, the private sector, and nongovernmental organizations (NGO) to work together to
prepare for, respond to, recover from, and mitigate domestic incidents, regardless of cause, size, or
complexity. In addition, the Comprehensive Emergency Management Plan (CEMP) incorporates
NIMS practices and training which establishes the framework for all City departments and
stakeholders to be adequately prepared when dealing with all hazards. Therefore, initial and
updated NIMS training is a requirement for City government personnel.
The guidance within the NIMS Training Program on Federal, State, and local training requirements is
not absolute. Incident and/or event complexity often determines personnel responsibilities in an
emergency. Therefore, required training levels could vary for different incidents. To address this
issue, it is the city’s intent to prepare and train its employees for responsibilities they may be
assigned during the most complex emergency situations.
Position IS100 IS200 IS300 IS400 IS700 IS800 IS201 IS235 IS408
Elected Official City Manager
Department Director
Division Supervisor
Front Line Supervisor
Non-Supervisory
Indicates that the corresponding training course must be completed.
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Course Descriptions
IS-100 Introduction to the Incident Command System: This course introduces ICS and provides the
foundation for higher level ICS training. It describes the history, features and principles, and
organizational structure of the system. This course also explains the relationship between ICS and
NIMS.
IS-200 ICS for Single Resources and Initial Action Incidents: This course is designed to enable
personnel to operate efficiently during an incident or event within the ICS. ICS-200 provides training
and resources for personnel who are likely to assume a supervisory position within the ICS.
ICS-300 Intermediate ICS for Expanding Incidents: ICS-300 provides training and resources for
personnel who require advanced knowledge and application of the ICS. This course expands upon
information covered in the ICS-100 and ICS-200 courses.
ICS-400 Advanced ICS: This course provides training and resources for personnel who require
advanced application of ICS. This course expands upon information covered in ICS-100 through ICS-
300.
IS-700 NIMS, an Introduction: This course introduces the NIMS concept. NIMS provides a consistent
nationwide template to enable all government, private-sector, and nongovernmental organizations
to work together during domestic incidents.
IS-800 National Response Framework (NRF), an Introduction: The course introduces participants to
the concepts and principles of the NRF.
IS-201 Forms Used in the Development of the Incident Action Plan: The target audience for this
course are the emergency management and response personnel who may be called upon to
function in a Command, General Staff, or Unit Leader position during a significant incident or event,
and who may be called upon to help prepare some portion of the Incident Action Plan.
IS-235 Emergency Planning: This course is designed for emergency management personnel who are
involved in developing an effective emergency planning system. This course offers training in the
fundamentals of the emergency planning process, including the rationale behind planning.
IS-908 Emergency Management for Senior Officials: The purpose of this course is to introduce
senior officials to the important role they play in emergency management. The responsibility for
preparing for, responding to, and recovering from incidents, both natural and manmade, begins at
the local level – with individuals and public officials in the county, city, or town affected by the
incident.
37
Appendix E
ICS Structure
38
Appendix F
Hurricane Preparations Checklist
Administration
1. Are hurricane plans being shared and reviewed with employees?
2. Should City Facilities be closed? Date, time? Date for employee return?
3. Will City services be interrupted or have alternative work schedules?
4. Will City provide childcare for employees if schools are closed?
5. Does cancellation of leave or travel for critical staff need to occur?
6. Should vehicles be taken home by key staff in case of immediate recall?
7. Is there a need to assign an event Project Code and Account Number?
8. FEMA documentation for vehicles and equipment need to be distributed?
Emergency Supplies
1. Do MREs need to be moved to the Community Center for possible distribution?
2. Do radios need to be distributed to ICS staff?
3. Should sandbags be made available to the public?
4. Should City fuel supplies be locked down and held for reserves?
Protective Actions
1. Are departments taking proper protective and preparatory actions according to the City
Hurricane Plan and their Departmental Plan?
2. Is there a need for all City employees to evacuate to alternate facilities?
3. Is there a need to set up the City EOC for possible activation?
4. Do City facilities need to be shuttered and protected?
5. Will essential employees or additional emergency personnel need to be brought in prior to
tropical storm force winds?
Communications
1. Is there important information that needs to be relayed to the media?
2. Are the City website and social media pages up to date with latest hurricane information?
3. Does Code Red need to be utilized to provide all employees with current City actions and plans?
4. Does the Incident Commander need to establish regular briefing conference calls?
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Appendix G
City Clerk Hurricane Plan
01. Purpose
A. The purpose of this guideline is to provide the City Clerk’s office personnel with
guidance related to emergency response operations before, during, and after the landfall of a
hurricane in the City of Crestview area. It is intended to compliment and support the broader
City Hurricane Plan which is an annex to the overall Comprehensive Emergency Management
Plan. For the purposes of this guideline, the term hurricane shall be interpreted to mean
hurricane, tropical storm, or any tropical cyclone activity that poses a threat to the local area.
02. Mitigation
A. It shall be the duty of the City Clerk to continually evaluate this document to ensure its
accurateness.
03. Emergency Management (EM) and Incident Command System (ICS)
A. The City, by ordinance, elects to maintain and operate an EM Agency. This agency is
responsible for coordinating EM operations during major emergencies and disasters affecting
the city.
B. The City Clerk is the Documentation Unit Director for the City of Crestview. Therefore,
the City Clerk shall assume that role during a hurricane event and will not operate solely within
the scope of the City Clerk’s office operations.
04. Level of Operations
A. To provide consistent preparation and response activities across all services, the City has
established four levels of operations during the annual Hurricane Season. Those levels are:
Level 4 Normal City operations
Level 3 Monitoring
Level 2 Limited emergency operations
Level 1 Full emergency operations
B. The level of operations shall be recommended by the EM Director and approved by the
City Manager. For the City Clerk’s office personnel, appropriate actions shall be taken at each
level of operation.
Level 4 – Normal Operations
• Personnel shall ensure family hurricane plans and preparations are complete
• Maintain normal City Clerk office operations.
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Level 3 - Monitoring
• The City is actively monitoring a potential hurricane threat
• Notification of Level 3 is made to all employees via CodeRed notification system
• Closely monitor weather media, work emails, Active 911, and CodeRed for important
announcements and information
• Review the City Hurricane Plan and this Plan
Level 2 – Limited Emergency Operations
• The City expects to experience wind, storm surge, or flooding impacts from a hurricane.
• Notification of Level 2 is made to all employees via CodeRed notification system.
• Closely monitor weather media, work emails, Active 911, and CodeRed for important
announcements and information.
• The City transitions to a citywide ICS structure, an Incident Action Plan is established,
and operational periods are assigned.
• Move to the EOC an assortment of office supplies, including but not limited to, note
pads, paper, pens, markers, staplers, staples, paper clips, rubber bands, tape, folders,
envelopes, etc.
• Move to the EOC list of contact numbers including City Council, Board Members, etc.
• Take protective actions by covering computers, unplugging unnecessary electrical items,
and raising electronic items on floor as high as possible, etc.
Level 1 – Full Emergency Operations
• The City expects to experience major hurricane conditions and extensive damage
• Notification of Level 1 is made to all employees via CodeRed notification system
• Closely monitor weather media, work emails, Active 911, and CodeRed for important
announcements and information
• The City ICS structure and EOC will be at full activation and capacity
• Ensure all Level 2 actions are completed
• Expect long-term operations with assistance from other agencies from across the state
and federal assets.
05. Incident Command System (ICS) Structure
A. The City has elected to construct its emergency management model based on the ICS
system. Once the EM system has be activated, the City Clerk will transition to Documentation
Unit Director. No other personnel from this office are assigned to positions.
06. Essential Employee Designation
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A. The City Clerk’s position is considered an emergency essential employee for recall. No
other personnel from this office are designated.
07. Sheltering Essential Personnel and Vehicles
A. When able, emergency essential personnel shall shelter in available City facilities. These
facilities shall include City Hall.
08. Employee Notifications
A. When a hurricane threatens our area, the City will utilize email and the CodeRed mass
notification system to provide important updates and information to employees.
09. Concept of Operations
A. The primary objectives of the City Clerk’s office is to:
• Protect vital historical records
• Document all official meetings, before, during and after disaster operations
B. Assist all other departments as needed.
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Appendix H
Community Development Services Hurricane Plan
01. Purpose
The purpose of this guideline is to provide City Community Development Services personnel with guidance
related to emergency response operations before, during, and after the landfall of a hurricane in the
Crestview area. It is intended to compliment and support the broader City Hurricane Plan which is an
annex to the overall Comprehensive Emergency Management Plan. For the purposes of this guideline, the
term hurricane shall be interpreted to mean hurricane, tropical storm, or any tropical cyclone activity that
poses a threat to the local area.
02. Mitigation
It shall be the duty of the Community Development Services Director to continually evaluate department
resources to determine their resiliency to hurricane events and the accurateness of this document.
All Community Development Services department tools, equipment, and vehicles shall be purchased not
only with their ordinary use considered, but how they may be utilized in a response or support role during
a hurricane event.
03. Emergency Management (EM) and Incident Command System (ICS)
The city, by ordinance, elects to maintain and operate an EM Agency. This agency is responsible for
coordinating EM operations during major emergencies and disasters affecting the city.
Please see the most recent Emergency Operations Organization chart for specific roles related to the
Incident Command System (ICS).
04. Level of Operations
To provide consistent preparation and response activities across all services, the City has established four
levels of operations during the annual Hurricane Season. Those levels are:
Level 4 - Normal City operations
Level 3 - Monitoring
Level 2 - Limited emergency operations
Level 1 - Full emergency operations
Prep- Beginning of Hurricane Season
• Perform a review of the department hurricane plan.
• Each supervisor is to make sure they have a hardcopy of the hurricane plan along with most
recent contact list of Department employees.
• Each supervisor is to make sure all applicable personnel have a City ID marked “E” (essential).
• Stockpile department supplies if applicable.
• Send out email notification to contractors.
• Confirm fuel needs with public services.
• GIS to verify quadrant maps for damage assessment and all other applicable maps per CDS
Director.
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The level of operations shall be recommended by the EM Director and approved by the City Manager. For
Community Development Services personnel, appropriate actions shall be taken at each level of
operation.
Level 4 – Normal Operations
• Review department personnel and equipment availability status.
• Community Development Services Director will meet with supervisors to direct and designate
essential employees.
• Ensure employees know it is their responsibility to contact their immediate supervisor upon
receiving the all clear to return to work.
• Explain hurricane pay to all employees.
Level 3 - Monitoring
5 Days Before Projected Landfall
• Ensure all level 4 actions are completed.
• Consider canceling travel plans due to possible mandatory recall.
• Community Development Services Code Compliance Administrator will contact the Finance
Department to obtain a project number for the disaster.
• Reprint maps as needed that have been changed. Flood Maps, Risk Map, Essential Facilities, Etc.
4 Days Before Projected Landfall
• Community Development Services Director and/or Supervisors to review hurricane plan with
personnel and designate roles for essential employees. Ensure employees know it is their
responsibility to contact their immediate supervisor upon receiving the all-clear to return to work.
• All department personnel to monitor weather media, work emails, Code Red for important
announcements and information.
• Inspectors to visit construction sites to include city projects and order loose building materials
and debris to be cleared/secured.
Level 2 – Limited Emergency Operations
3 Days Before Projected Landfall
• Ensure all Level 3 actions are completed.
• Normal communications will be used as long as facilities are available.
• The City ICS structure and EOC will be at full/partial activation and capacity.
• Consider releasing personnel to secure homes/families, subject to recall or return to their
operating post or other designated location.
• All departments will be responsible for backing up and securing their personal computers. All
departments will also be responsible for unplugging the electric plugs and phone modem wires
from all computer equipment in their area. This includes PCs, Controlling Devices, Printers, Cash
Drawers, Validators, UPS devices, and any other computer related equipment. It is also the
responsibility of user departments to cover all computer equipment with plastic to protect it from
getting wet. City Hall personnel can get plastic from the director.
44
• Inspect all vehicles and equipment for fueling and proper operation.
• Determine shift rotations with all employees of all divisions.
2 Days Before Projected Landfall
• Cancel all personal leave.
• Secure major city projects for storm protection.
• Secure critical records.
• Protect office contents from water damage, such as by raising lower file drawers, cleaning work
areas, securing documents, protecting equipment, backing up computer files, etc.
• Make extra copies of various essential maps including: water system, sewer system, drainage
system, addressing, risk and street lighting.
• Make sure the map for tracking damage is posted on the wall at the field office behind the Admin
Coordinators desk.
• Make sure that the “GO TO BOX” of permits and supplies is ready for use if needed.
Level 1 – Full Emergency Operations
1 Day Before Projected Landfall
• Ensure all Level 2 actions are completed
• Operating departments will use Push-To-Talk phones, cellular phones, two-way radios, and other
communication devices as required and available; ensure all communication devices are fully
charged and operational.
• Provide Community Development Services Director with evacuation destination(s).
• Move trucks to higher elevations, if necessary.
Post Hurricane Landfall
• Expect long-term operations with assistance from other agencies from across the state and
federal assets.
• All personnel return to designated duty stations after the “ALL CLEAR” is given by EOC.
• At the discretion of the Director, all personnel who normally work a 4-day work week may be
required to work a 5-day work week until all recovery activities are completed or until the Director
orders a return to a 4-day work week.
• Priority of work after landfall will be for Building/Code Inspectors will lead the assigned Damage
Assessment Teams along with members from the Community Development Services Department.
The Damage Assessment Teams will be assigned to sectors of the City and equipped with cameras
and damage assessment forms. Their assignments will be to locate and mark hazardous buildings
to be repaired or demolished, photograph damage, fill out damage assessment forms as needed,
report directly to the EOC an assessment of all damages surveyed and recommendations, and
perform any other duties assigned.
• Community Development Services Director will determine emergency building requirements
dependent on the severity of the storm and setup a temporary permitting station for reviewing
and
• Using data provided by the field office, create a map of the storm event to include hotspots,
damage, areas of debris, flooding, etc.
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05. Incident Command System (ICS) Structure
The City has elected to construct its emergency management model based on the ICS system. Once the
EM system has be activated, the following Community Development Services positions will be affected:
• See Command Essential list
06. City Emergency Operations Center
To enhance the City’s ability to identify and prioritize local support, response, and recovery activities, the
City of Crestview maintains a municipal EOC during times of major disaster or emergency. During
hurricane events, the City EOC will usually be activated and staffed. Staffing levels may vary and will be
dependent on the expected severity of the storm conditions expected in the local area.
The City EOC is located at the Council Chambers located at 198 N Wilson St. In the event of a major
hurricane, this facility will also serve as Base Camp for much of the City’s logistical operations and
functions.
As noted in the City Hurricane Plan, the City EOC continuously functions at one of the following three
levels:
• Level 4 – Normal Operations
• Level 3 – Monitoring
• Level 2 – Partial Activation (usually command and general staff)
• Level 1 – Full Activation
Communications with the City EOC should be made through the established ICS chain of command;
however, direct phone numbers, emails, and Southern Linc backup radios will be available for direct
communication with the City EOC and assigned staff.
07. Training and Public Outreach
Community Development Services Department employees will be trained on the principles and practices
of the National Incident Management System (NIMS). To accomplish this training, the city has adopted a
policy where all personnel must complete the following NIMS courses:
Department Director and Designated Back-up
• IS100, IS200, ICS300, ICS400, IS700, IS800, IS201, IS235
Division Supervisor
• IS100, IS200, ICS300, IS700
Non-Supervisory
• IS100, IS700
Each year, the Community Development Services Director will ensure that all personnel review the City’s
Hurricane Plan and this departmental plan in preparation for Hurricane Season. Periodically, the City will
participate in City hurricane exercises and conduct various hurricane training sessions for all city
employees.
Each year, by Proclamation, the City will declare the month of May as Hurricane Preparedness Month.
During this time, the City will launch a public outreach campaign to inform residents about hurricane
dangers, evacuations, shelters, and protective actions.
46
08. Essential Employee Designation
Certain employees within the Community Development Services Department are considered essential
employees. As a condition of employment, these employees are subject to mandatory recall for
hurricanes and other major emergencies. In addition to essential employees, all Community Development
Services employees are needed as soon as possible after a storm event. Therefore, it is critical that all
Department personnel create and maintain a family hurricane plan. At minimum, the plan should address:
• Securing home, property, watercraft, and other assets
• Obtaining hurricane supplies for family (food, water, radios, batteries, etc.)
• Caring for children or special needs family members and pets
• Evacuation of family members
• Communications between distant family members
• Insurance coverage for flood and hurricane damage
09. Emergency Supplies
When Community Development Service personnel are recalled for a hurricane event, they should report
for duty with enough supplies to sustain themselves for at least the first 72 hours following landfall of a
hurricane in the local area. Personnel should consider preparing a personal “go bag” for emergency recall.
A list of suggested emergency supplies can be found in the City Hurricane Plan in the Emergency Supplies
and Resources Section.
All Community Development Service personnel are responsible for having enough water, food, and
supplies to sustain themselves for the first 72 hours following hurricane landfall. For extended operations
where food may not be available after the initial 72 hours, the City maintains a cache of military MREs for
emergency workers. If these meals are required, they will be distributed by the Food Unit at the City
Community Center (Base Camp) each workday. Exact times and procedures will be relayed to personnel
by EOC staff.
The City maintains a its backup communication system.
10. Sheltering Essential Personnel and Vehicles
When able, emergency essential personnel shall shelter in available City facilities. These facilities shall
include the city hall and the community Center. This will allow emergency workers to immediately deploy
after landfall to begin completing life-safety and priority objectives. However, if hurricane conditions are
expected to be severe enough that sheltering in these facilities would place personnel in danger, they may
be required to evacuate to alternate facilities. Those facilities will most likely be council chambers. EOC
staff will advise which shelter shall be utilized.
During any evacuation from City facilities, all vehicles will be evacuated with personnel to a safe
location. When reaching the designated shelter, apparatus and vehicles should be parked in locations
sheltered from high winds, out of flooding areas, and not in danger of falling trees and loose debris.
11. Employee Notifications
When a hurricane threatens our area, the City will utilize email and the CodeRed mass notification
system to provide important updates and information to employees.
47
12. Concept of Operations
Flexibility of operations will be critical in any hurricane event. The effects and damage from a tropical
cyclone can range from very minor to catastrophic. It is the responsibility of the City EM Agency to make
decisions and take actions that will provide the proper level of disaster response efforts and services;
however, it also important that fiscal responsibility be maintained. The unnecessary recall of personnel
or purchase of logistical resources can place financial burdens on the City. Unlike what is commonly
thought, reimbursement procedures to receive FEMA and State funds is extremely complex and does not
necessarily cover all costs incurred by the City.
Each hurricane will bring its own unique set of potential threats. To prepare for and respond to those
threats, Public Works & Utility Services may issue mandatory personnel recalls ensuring adequate staffing
is available to safely and effectively carry out its mission. Not only must the Community Development
Service Department ensure that adequate personnel are available for the incident, but the leadership
must also consider the possibility that traveling to the City after hurricane landfall may prove to be
extremely difficult and dangerous. Therefore, recalled personnel will be placed on duty and assigned to
a unit prior to tropical storm force winds affecting the City.
Though some flexibility may be required, the following Community Development Services staffing guide
shall be utilized for hurricane events:
For major hurricanes, Community Development Services personnel can expect significant outside
assistance from other Departments. The Community Development Services Director and City Manager
will work closely with the Operations Section Chief to secure needed resources based on existing mutual
aid agreements.
Department
EMP assigned
department Employee Position Emergency Assignment Back up assignment Backup 1 Backup 2 Backup 3
CDS CDS Barry Henderson Director As assigned by Fire Chief Building Official Planning Administrator Building Inspector
CDS CDS Senida Oglesby Compliance Administrator As assigned by Fire Chief Director Planning Administrator Code Officer/Permit Tech Utility Billing
CDS CDS Ronnie Raybon Building Official As assigned by Fire Chief Compliance Administrator Director Building Inspector Water Operator
CDS CDS Trae Duley Planning Administrator As assigned by Fire Chief Planner GIS Director Compliance Administrator
CDS CDS Roy Lee Building Inspector As assigned by Fire Chief
CDS CDS Christi Sheals Permit Tech As assigned by Fire Chief
CDS CDS Jordan Davis Permit Tech As assigned by Fire Chief
48
Appendix I
Crestview Fire Department Hurricane Plan
01. Purpose
A. The purpose of this guideline is to provide fire department personnel with guidance
related to emergency response operations before, during, and after the landfall of a hurricane
in the City of Crestview. It is intended to compliment and support the broader City Hurricane
Plan which is an annex to the overall Comprehensive Emergency Management Plan. F3or the
purposes of this guideline, the term hurricane shall be interpreted to mean hurricane, tropical
storm, or any tropical cyclone activity that poses a threat to the local area.
02. Mitigation
A. It shall be the duty of the Fire Chief to continually evaluate fire department facilities and
resources to determine their resiliency to hurricane events. When fire department facilities are
constructed or renovated, significant consideration shall be given to wind, flood, and safe room
measures. All fire stations shall be supplied with a backup electrical generator for continuous
and long-term operations without normal power.
B. All fire department tools, equipment, and vehicles shall be purchased not only with their
ordinary use considered, but how they may be utilized in a response or support role during a
hurricane event.
C. The Fire Marshal shall offer mitigation and preparedness strategy assistance to those
businesses within the city that can provide significant community assistance in the wake of a
major hurricane (food, water, fuel, etc.), and those that pose a significant life hazard (assisted
living facilities, non-ambulatory care centers, etc.).
03. Emergency Management (EM) and Incident Command System (ICS)
A. The city maintains and operate an emergency operations center (EOC) that is
responsible for coordinating emergency management operations during major emergencies
and disasters affecting the city. During a major emergency, the fire department is represented
within the EOC and is an integral part of the emergency management process to establish the
response goals and objectives to mitigate the emergency.
B. The Fire Chief is the designated Incident Commander for the City of Crestview.
Therefore, the Fire Chief shall assume that role during a hurricane event and will not operate
solely within the scope of fire department operations. When the EOC is activated, the Deputy
Fire Chief will assume the duties of Acting Fire Chief for the fire department and will be
49
assigned the function of Fire Branch Director within the ICS structure or assigned other
functions as directed by the overall Incident Commander.
C. The Fire Branch Director shall operate within the Operations Section of the citywide ICS
structure. The Fire Branch Director shall work closely with the Operations Section Chief to
address and successfully achieve fire, rescue, and other assigned objectives. The Fire Branch
Director must maintain a close working relationship with the Operations Section Chief and
maintain continuous communications. However, the Fire Branch Director shall not be required
to maintain a constant presence at the City Emergency Operations Center (EOC).
04. Level of Operations
A. To provide consistent preparation and response activities across all services, the City has
established four levels of operations during the annual Hurricane Season. Those levels are:
Level 4 Normal City operations
Level 3 Monitoring
Level 2 Limited emergency operations
Level 1 Full emergency operations
B. The level of operations shall be recommended by the EM Director and approved by the
City Manager. For fire department personnel, appropriate actions shall be taken at each level
of operation.
Level 4 – Normal Operations
• Personnel shall ensure family hurricane plans and preparations are complete
• Maintain normal fire department operations
• Conduct a review of this plan, Code Red verification by May 1st.
• Schedule and conduct a hurricane tabletop exercise by June 1st of each year
Level 3 - Monitoring
• The City is actively monitoring a potential hurricane threat.
• Personnel serving as EM Command staff shall assume those duties and functions to
begin the transition to an operating EOC as required by the threat.
• Notification of Level 3 is made to all employees via Code Red notification system and
city wide email.
• Closely monitor weather media, work emails, and Code Red for important
announcements and information
• Consider temporarily releasing on-duty personnel to secure homes/families
• Order fire station, apparatus, fire equipment, and medical supplies to bring them to full
capacity (see recommended supply list)
50
• Battalion Chief over apparatus maintenance shall expedite repairs of any out of service
apparatus or make necessary temporary repairs to ensure entire FD fleet is available for
response
• Battalion Chief over apparatus maintenance shall coordinate with contracted sources
and other logistic processes to ensure the availability of extra tires, parts, fluids, etc.
• Personnel should consider canceling travel plans due to possible mandatory recall
Level 2 – Limited Emergency Operations
• The City expects to experience wind, storm surge, or flooding impacts from a hurricane
• The EOC completes the transition to full operation.
• Notification of Level 2 is made to all employees via Code Red notification system and
city wide email.
• Closely monitor weather media, work emails, and Code Red for important
announcements and information
• With the full activation of the EOC completed, the Deputy Fire Chief becomes the Acting
Fire Chief and Fire Branch Director
• The Fire Marshal and Fire Inspector are assigned to the County EOC as our ESF 4/9
representative and comprehensive Liaison for the City
• Ensure all Level 3 actions are completed
• Establish and maintain a log at each station for any purchases made in preparation for
the hurricane event
• Establish and maintain an Activity Log (ICS 214) for each FD unit during each operational
period
• Ensure adequate blank copies of incident run reports are available to capture report
information if internet service is lost
• Assist with setting up required resources at the City EOC as requested by the Incident
Commander.
• Use gas card at commercial fueling stations to conserve county fuel tank reserves
• Ensure Emergency Zone Maps are available for each station and each FD unit
• Any additional FD staffing or recall will be implemented at the discretion of the IC.
Guidance is provided in the Crestview Fire Department Standard of Response policy.
• The Fire Branch Director will be responsible for the briefing, assignment, and
deployment of all FD personnel
• Take protective actions at FD facilities by shuttering, securing grounds, protecting
computers, unplugging unnecessary electrical items, etc.
• Coordinate with PD on any issued evacuation notifications
• Continue emergency operations and responses until sustained tropical force winds of 40
mph are reached, then shelter in place at fire station
• Complete hurricane post landfall objectives once winds fall below 45 mph
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Level 1 – Full Emergency Operations
• The City expects to experience major hurricane conditions and extensive damage
• Notification of Level 1 is made to all employees via Code Red notification system and
city wide email.
• Closely monitor weather media, work emails, Active 911, and Code Red for important
announcements and information
• The City ICS structure and EOC will be at full activation and capacity
• Ensure all Level 2 actions are completed
• Any additional FD staffing or recall will be implemented as directed by the IC and Fire
Branch Director.
• The Fire Branch Director will be responsible for the briefing, assignment, and
deployment of all FD personnel
• Expect long-term operations with assistance from other agencies from across the state
and federal assets.
05. Incident Command System (ICS) Structure
A. The City has elected to construct its emergency management model based on the ICS
system. Once the EOC has be activated, the following FD positions will be affected:
• Fire Chief will transition to EM Director
• Deputy Fire Chief will transition to Fire Branch Director
• Battalion Chiefs will supervise response activities.
• Fire Marshal and Fire Inspector will transition to ESF 4/9 and City representatives at the
County EOC
06. City Emergency Operations Center
A. To enhance the City’s ability to identify and prioritize local support, response, and
recovery activities, the City of Crestview maintains a municipal EOC during times of major
disaster or emergency. During hurricane events, the City EOC will usually be activated and
staffed. Staffing levels may vary and will be dependent on the expected severity of the storm
conditions expected in the local area.
B. The City EOC is located within the council chambers at city hall. In the event of a major
hurricane, the Old Spanish Trail Festival site and Community Center may serve as Base Camp for
much of the City’s logistical operations and functions. Open ball fields located at the Old
Spanish Trail Festival site, Community Center and the North Okaloosa Medical Center may be
used as heliports.
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C. On duty FD personnel will be responsible for assisting the Fire Chief in setting up the
City EOC anytime it is activated. Assistance with phones, radios, computers, desks, chairs,
maps, and other resources will be required. The Fire Chief will coordinate with personnel on
exact needs and assistance required.
D. As noted in the City Hurricane Plan, the City EOC continuously functions at one of the
following three levels:
• Level 3 – Monitoring
• Level 2 – Partial Activation (usually command and general staff)
• Level 1 – Full Activation
E. Communications with the City EOC should be made through the established ICS chain of
command; however, direct phone numbers, emails, or radios will be available for direct
communication with the City EOC if required.
07. Evacuations
A. In addition to possibly assisting the PD with evacuation notices, FD personnel should be
prepared to help the elderly and special needs residents in their evacuation efforts. This may
include assistance in the loading of residents on private buses and vehicles, or transportation
arranged by Okaloosa County Transit or the City. The Fire Marshal will coordinate with local
assisted living facilities and retirement communities to determine if assistance is required.
B. The evacuation of the area’s homeless population may require the assistance of FD
personnel. A plan for the transportation of homeless individuals to shelters will be established
by the City EOC and communicated to the FD. Transportation may be provided by private
vendor, County, or City resources.
08. Training and Public Outreach
A. For large, complex incidents such as a hurricane, it is critical that all FD personnel be
well-trained on the principles and practices of the National Incident Management System
(NIMS). To accomplish this training, the FD has adopted a policy where all personnel must
complete the following NIMS courses that are commensurate with their duty positions:
• I-100 Introduction to the Incident Command System
• I-200 ICS for Single Resources and Initial Action Incidents
• I-300 Intermediate Incident Command System for Expanding Incidents
• I-400 Advanced Incident Command System for Command and General Staff - Complex
Incidents
• I-700 An Introduction to the National Incident Management System
• I-800 National Response Framework, An Introduction
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B. Each year, the Fire Chief will ensure that all personnel review the City’s Hurricane Plan
and this departmental plan in preparation for Hurricane Season. Annually, the City will
participate in County hurricane exercises and conduct various hurricane training sessions for all
employees. FD members will be expected to attend and participate where appropriate.
09. Essential Employee Designation
A. All firefighters and Public Safety Telecommunicators are considered essential
employees. As a condition of employment, they are subject to mandatory recall for hurricanes
and other major emergencies. Therefore, it is critical that all essential personnel create and
maintain a family hurricane plan. At minimum, the plan should address:
• Securing home, property, watercraft, and other assets
• Obtaining hurricane supplies for family (food, water, radios, batteries, etc.)
• Caring for children or special needs family members
• Evacuation of family members
• Evacuation and care of pets and livestock
• Communications between distant family members
• Insurance coverage for flood and hurricane damage
10. Emergency Supplies
A. When essential personnel are recalled for a hurricane event, they should report for duty
with enough supplies to sustain themselves for at least the first 72 hours following landfall of a
hurricane in the local area. Personnel should consider preparing a personal “go bag” for
emergency recall.
B. For extended operations where food may not be available after the initial 72 hours, the
City maintains a cache of military MREs for emergency workers. If these meals are required,
they will be distributed at the direction of the Fire Branch Director. Exact times and procedures
to retrieve MREs will be relayed to FD personnel as required.
11. Sheltering Essential Personnel and Vehicles
A. Prior to sustained winds reaching 40 mph the following shelter moves will take place.
- All personnel at Station 1 will relocate and shelter in the City Hall Council
Chambers.
- All personnel at Station 2 and 3 will shelter at facility designated by the Incident
Commander.
- Public Safety Telecommunicators will shelter within the communications center
or city hall.
B. During any evacuation from City facilities, all FD apparatus and vehicles will be
evacuated with personnel to a safe location. When reaching the designated shelter, apparatus
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and vehicles should be parked in locations sheltered from high winds, away from known
flooding areas, and not in danger of falling trees and loose debris.
12. Employee Notifications
A. When a hurricane threatens our area, the City will utilize email and the Code Red mass
notification system to provide important updates and information to employees. For FD
personnel, the Fire Chief or EOC staff may also use radio messages to relay important
information.
B. Scheduled briefings will be held by the Fire Branch Director or Division Supervisor with
on-duty personnel and those being recalled. Briefings shall include a summary of the current
situation, review of the current Incident Action Plan (IAP), staffing assignments, safety
messages, timekeeping, and a review of documentation and logistical processes.
13. Concept of Operations
A. The primary objective of the FD will always be life safety. Preparedness, response, and
recovery efforts of the City will contain life safety elements and the primary use of FD resources
shall be to protect the lives of City of Crestview residents. Therefore, it shall be the duty of the
Fire Branch Director to continually update the Operations Section Chief of the department’s
current capabilities and needs so that fire and medical response services are maintained
throughout a hurricane event.
B. Flexibility of operations will be critical in any hurricane event. The effects and damage
from a tropical cyclone can range from very minor to catastrophic. It is the responsibility of the
City EOC to make decisions and take actions that will provide the proper level of disaster
response efforts and services; however, it also important that fiscal responsibility be
maintained. The unnecessary recall of personnel or purchase of logistical resources can place
unnecessary financial burdens on the City. Unlike what is commonly thought, reimbursement
procedures to receive FEMA and State funds is extremely complex and does not necessarily
cover all disaster costs incurred by the City. In other words, “level A all the way” cannot be the
city’s approach to every tropical cyclone.
14. Staffing Levels
A. Each hurricane will bring its own unique set of potential threats. To prepare for and
respond to those threats, the FD may issue mandatory personnel recalls ensuring adequate
staffing is available to safely and effectively carry out its mission. Not only must the FD ensure
that adequate personnel are available for the incident, but the Fire Chief must also consider the
possibility that traveling to the City after hurricane landfall may prove to be extremely difficult,
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dangerous, or impossible. Therefore, recalled personnel will be placed on duty and assigned to
a unit prior to tropical storm force winds affecting the City.
B. Though some flexibility may be required, the following FD staffing guide shall be utilized for
hurricane events:
• Tropical Waves, Depressions, and Low Intensity Storms – no additional personnel shall
be recalled
• Strong Tropical Storms and Category 1 Hurricane
o Fire Department - Adequate oncoming shift personnel shall be recalled to staff
the reserve engine and will be assigned to Station 3.
o Communications - The Incident Commander, with the advice from the
Communications Chief, will determine the level of recall of Public Safety
Telecommunicators. At minimum, the Public Safety Communications Center
shall be staffed with no less than three (3) Public Safety Telecommunicators,
operating in two (2) twelve hour shifts. This includes category 2-5 hurricanes.
• Category 2 Hurricane
o Fire Department - The entire oncoming shift shall be recalled to overstaff all FD
apparatus and vehicles. One Battalion Chief will be assigned to Station 1 and
will cover the city North of Aplin Rd / Duggen Ave. The second Battalion Chief
shall be assigned to Station 3 and will cover the city to the South from Aplin Rd /
Duggen Ave. Engine 3 will be assigned to Station 3 but will relocate to Davidson
Middle School when it has been activated as a shelter.
• Category 3-5 Hurricane – Recall of all firefighters. 45 firefighters will operate in two 24
hour shifts and assigned as below.
o Battalion Chief - The same as a Category 2 Hurricane as above.
o Engine 1 - 5 Personnel at Station 1
o Engine 2 - 4 Personnel at Station 2
o Engine 3 - 4 Personnel at Station 3
o Truck 3 - 4 Personnel at Station 3
o Engine 4 - 4 Personnel at Davidson Middle School
o Fire dispatch will operate with 3 dispatchers on and 3 dispatchers off in
12-hour shifts.
- Reduction or manpower, following the disaster, will be made as necessary in
conjunction with the de-escalation of the event.
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C. For major hurricanes, FD personnel should expect the assistance of federal and state
USAR Task Forces, strike teams, and FFCA Liaisons quickly after landfall. The Fire Branch
Director will work closely with the Operations Section Chief, Task Force and Strike Team
Leaders, and local resources to coordinate the unified operations of fire and rescue resources.
15. Fire Department Hurricane Operations
A. Preparation activities shall include, but not be limited to:
• Respond to emergency calls until sustained winds reach 40 mph
• Monitor hurricane track and damage potential
• Review hurricane plans with family members and ensure “go bag” is ready
• Review City and departmental hurricane plans
• Be alert for employee notifications and information from City staff
• Ensure all apparatus, tools, and equipment are operational
• Ensure adequate station, apparatus, and medical supplies are stocked
• Inventory and check batteries and chargers for portable equipment and be sure all are
in working order and that there is an adequate number available
• Maintain all apparatus and vehicle fuel tanks at no less than three-quarters full.
• Be prepared for recall of FD personnel
• Shutter FD facilities if and secure grounds and property if ordered by EM Director
• Fill water totes and retrieve Southern Linc radios if ordered by EM Director
• Make necessary staffing and ICS transitions if citywide ICS structure is activated
• Assist Fire Chief with set up of City EOC
• Attend FD briefings, receive assignments and place reserve units on duty if ordered
• Assist PD with delivering evacuation orders to endangered areas
• Assist elderly, special needs, and homeless population with evacuation and
transportation as needed
• Prepare essential forms, documentation, and logs for use during event
• Anticipate any needed resources for post landfall operations and make proper
notification to the Operations Section Chief
• Get rest in anticipation of active and long-term post landfall operations.
• Be prepared to evacuate to alternate facilities if ordered to do so by the EM Director
B. The primary hurricane landfall objective shall be safety of personnel
• No member shall ride alone during a storm. All members will operate, at minimum in
pairs. A firefighter may be assigned as an aid to the Battalion Chiefs to accommodate.
• All members are to wear full bunker gear, including eye protection, for all responses to
protect from flying debris
• Aerial devices should not be operated when sustained winds are 35 mph or more
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• Prior to sustained wind speeds reaching 40 mph, any chief officer or company officer
who feels the situations encountered are sufficiently dangerous to the safety of
personnel may cease operations and return to quarters. The officer must advise the Fire
Branch Director and the dispatch center
• For the safety of the members, the FD shall discontinue response to all fire/EMS calls
when sustained wind speeds reach 40 mph. When the order to cease response is given
due to hazardous wind conditions:
o Units responding to or on the scene of an emergency shall continue their work
until completed, at which time the units will return to their assigned stations
o Units out of station, but not on a call, shall relocate as required under item 11,
Sheltering Essential Personnel and Vehicles
• When responses cease due to wind conditions, all apparatus should be parked in
stations with the cab facing inward causing the rear of the unit to face the bay doors
that are taking wind, thus protecting the windshield. As the eye passes, the apparatus
will need to be turned around to adjust for the change in wind direction.
• Dispatch will relay all held emergency calls to units once conditions permit response.
The battalion chiefs may need to triage the calls until sufficient resources are available
to handle.
• Operating companies should notify dispatch and other responding companies of all
hazardous conditions they encounter which are severe safety hazards or where road
blockage prevents response
• Before walking through water, members should use a pike pole or stick to ensure the
ground has not washed away or collapsed.
• Use extreme caution when walking through water. Where no fire condition exists,
bunker gear shall not be worn when moving through water higher than 6 inches. Six
inches of moving water can knock a person off their feet.
• Be aware of hazards in the water such as downed live electrical wires
• Use extreme caution and limit speed when driving. Be especially cautious where the
ground is saturated or flooded—the road could be washed away
• If stations must be evacuated, company officers will ensure utilities are shut off and the
station is secure and the company will report to an identified safe haven at the direction
of the EOC.
• Operations during the period the eye of the hurricane passes by should be limited to re-
securing the fire station. No companies will be dispatched during the eye of the
hurricane. All operations during the eye of the hurricane should only be performed if
they can be done safely. Members should help citizens who come to the station and
keep them there when it would be a danger to release them. Even though the skies
appear clear, storm conditions will return suddenly. The safety of department personnel
will remain the primary consideration during these operations
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C. Post-landfall activities shall include, but not be limited to:
• The safety of personnel and the public shall be the top priority for post-landfall
operations. Many hazards will be encountered after a hurricane, including but not
limited to live wires down, gas leaks, building fires, unsafe structures, flooding,
hazardous materials, heat stress, traumatized victims, civil disturbance and displaced
animals
• Company officers shall conduct an immediate survey to give the Fire Branch Director an
assessment of the following:
o Personnel
Does any member require medical assistance?
Does adequate staffing exist?
Are there any other personnel problems?
o Equipment
Report on damage to apparatus windshield, body, tires, aerial,
equipment and/or pump.
Is the apparatus and related equipment operational?
Can the unit be dispatched?
o Facilities
Is the station operational?
Do any hazards exist in or immediately adjacent to the station?
What significant repairs must be made?
• Company officers should conduct an area survey as soon as possible surrounding the
station (that which can be observed from the station property) and report conditions to
command.
• Companies are to conduct a “drive by survey” of City Emergency Zone(s) assigned to
them by the Fire Branch Director and provide rescue and medical assistance where
needed
• While life-saving assistance remains the top priority, a search of predetermined target
occupancies should be conducted as soon as possible
• Coordination with federal USAR Task Forces in heavily damaged and storm surge areas
will be required
• No member shall ride alone immediately following the storm. All members will operate
in pairs or teams
• Personnel shall utilize all safety equipment available and keep well hydrated. Every
attempt should be made to abate after-storm hazards in a safe manner
• Survey the area for any electric wires before cutting any trees or debris
• If wires are present, assume they are live. Generators used by civilians may back-feed
into the grid, thereby energizing downed wires.
• Use chain saws for their appropriate use. Use the proper care and protective gear
• Initial clearing of streets for emergency access should be kept to one lane, then move on
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• Coordinate with EMS and law enforcement personnel where assistance can be rendered
• Do not drive vehicles and apparatus through heavily flooded areas
• High-water military vehicle will be available or may be requested to evacuate stranded
residents
• For extended operations, retrieve food, water, and other supplies at locations and times
established by the EOC
• Assist with food, water, and ice relief efforts for residents
• Help residents preserve property from further damage when able (tarps, boarding, etc.)
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Appendix J
Finance Department Hurricane Plan
1. PURPOSE
A. The purpose of this guideline is to provide the financial services department staff with direction
related to emergency response operations before, during and after a hurricane or tropical storm
in the Crestview area. It is an appendix to the broader Comprehensive Emergency Management
Plan and is intended to assist finance personnel with specifics tasks related to the preparation of
said emergency.
2. MITIGATION
A. The Financial Services Director is responsible for the review and revision of this document as
deemed necessary to remain current and accurate.
3. EMERGENCY MANAGEMENT (EM) AND INCIDENT COMMAND SYSTEM (ICS)
A. The City elects to maintain and operate an EM Agency. This agency is responsible for coordinating
EM operations during major emergencies and disasters affecting the City.
B. The Financial Services Director is the designated Finance/Administration Section Chief for the City
of Crestview. Therefore, the Finance Director will assume that role during a hurricane and will
not operate solely within the scope of the financial services department operations.
4. LEVELS OF OPERATIONS
1. To provide consistent preparation and response activities across all services, the City has
established four levels of operations during the annual Hurricane season. Those levels are as
follows:
Level 4 – Normal City Operations
Level 3 – Monitoring
Level 2 – Limited emergency operations
Level 1 – Full emergency operations
2. The level of operations shall be recommended by the Incident Commander (IM) and approved by
the City Manager. For the financial services department personnel, appropriate actions shall be
taken at each level of operation.
LEVEL 4 – NORMAL OPERATIONS
• Personnel shall ensure family hurricane plans and preparations are complete.
• Maintain normal financial services department operations.
LEVEL 3 – MONITORING
• The City is actively monitoring a potential hurricane threat.
• Notification of Level 3 is made to all employees.
• The City begins to transition to a citywide ICS structure, and Incident Action Plan is established,
and operational periods are assigned.
• Transition into new role.
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• Closely monitor weather media, work emails, and Code Red for important announcements and
information.
• Review the City Comprehensive Emergency Plan in addition to the Financial Services
Department Plan.
• Contact FEMA to obtain updated forms, guidelines and contacts for questions and
documentation. Distribute FEMA forms to departments. (May 1st)
• Email compiled and sent to all vendors notifying them of potential payment delays due to
impending storm. (additional notification on social media, voicemail, website, etc.)
• Accountant I responsible for safekeeping of daily deposits for 72-96 hours in advance of storm
to be maintained in the vault. Check cash availability and replenish as deemed necessary.
• Notify departments of account and project number to code to related costs to.
LEVEL 2 – LIMITED EMERGENCY OPERATIONS
• The City expects to experience wind, rain and potential flooding.
• Notification of Level 2 is made to all employees via Code Red notification system.
• Closely monitor weather via media, work emails and Code Red for important announcements
and information.
• Full activation of ICS Structure.
• Discuss and coordinate with Utility Billing Supervisor to delay cutoffs during storm.
• Discuss and coordinate with Utility Billing Supervisor, PIO and IT to change main switchboard
message to notify citizens of closure and number to contact police dispatch.
• All outstanding invoices paid including contract employees.
• Extend due date of blanket purchase orders.
• Make certain adequate emergency purchase orders are made available.
• Temporarily issue purchasing card to public services.
• Prepare payroll in advance or remotely. (To be determined based on circumstance)
• Alter time of money delivery to City Hall from various departments – notify departments
accordingly.
• Request issue of laptop to Accountant I and Payroll Specialist.
• Meter readers on call as needed.
• Meter reader vehicles pre-stocked with necessary supplies and fuel.
• Verify with IT the need to safeguard equipment (computers, etc.)
LEVEL 1 – FULL EMERGENCY OPERATIONS
• The City expects to experience major hurricane conditions and potential extensive damage.
• Notification of Level 1 is made to all employees via Code Red notification system.
• Closely monitor weather media, work emails and Code Red for important announcements and
information.
• The City ICS structure and EM will be at full activation and capacity.
• Ensure all Level actions are complete.
• Expect long-term operations with assistance from other agencies from across the state and
federal assets.
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5. INCIDENT COMMAND SYSTEM (ICS) STRUCTURE
A. The City has elected to construct its emergency management model based on the ICS system.
Once the EM system has been activated, the following finance positions will be affected:
• Financial Services Director will transition to Finance/Administration Section Chief.
• Accountant I will transition to Assistant Finance/Administration Section Chief.
6. ESSENTIAL EMPLOYEE DESIGNATION
A. The following positions considered emergency essential employees, for recall: Financial Services
Director, Accountant I and Accounts Payable.
7. SHELTERING ESSENTIAL PERSONNEL AND VEHICLES
A. When able, emergency essential personnel shall shelter in available City facilities. These facilities
shall include City Hall.
8. EMPLOYEE NOTIFICATIONS
A. When a hurricane threatens our area, the City will utilize email and the Code Red mass notification
system to provide important updates and information to employees.
9. CONCEPT OF OPERATIONS
A. The primary objective of the Financial Services Department is to provide support for purchasing
and payroll functions as well as potential water meter issues which may require immediate
attention.
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Appendix K
Human Resources Hurricane Plan
A. Pre-Disaster Procedures • Secure personnel files. • Identify staffing needs – Cancel Leave Request • Unplug all electrical equipment and cover computers with plastic bags. • Have damage report forms available. • Obtain Pre-Hurricane Information from Florida Municipal Insurance Trust (FMIT) (Hurricane Claims Handling Process, assigned adjusters, IM Schedule, Property and Auto Schedule) • Confirm with City Manager & Finance Director all Department’s pay issues consistent with Policy. • Confirm contact phone numbers for staff. • Prepare two (2) copies of all City Employees directory. • Advise staff if they are considered “essential.” • Contact sources of contract labor. Pre-Arranged Staffing Options • Confirm the need to report to EOC. B. Post-Disaster Procedures • Contact all affected insurance carriers with initial damage report and advise of pending claim(s). • Poll Department Heads for need of contract labor. Key Personnel: Administrative Services Director Cell # 850-398-7143
Resources:
TBD FMIT (Auto) Cell #
TBD FMIT (Property) Cell #
TBD FMIT (W/C) Cell #
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IT Division IT Supervisor Cesar Damaini Cell # 850-612-7297 IT Technician – Michael Bell Cell # 850-758-5162 • If the EOC is activated, setup telephones and for EOC personnel as listed below. In addition, relocate computer equipment to the EOC as described below. • All departments will be responsible for backup and securing of their computers. All departments will also be responsible for unplugging the electric cords from all computer equipment in their area. This includes PC's, Printers, Cash Drawers, Validators, UPS devices, and any other computer related equipment. It is also the responsibility of user departments to cover all computer equipment with plastic to protect it from getting wet. Public Services will provide plastic sheeting, plastic garbage bags and masking tape to cover and secure peripherals, servers and network equipment. •
Execution Timing:
Phase I - For all storms – 32 to 24 hours before landfall:
• Unplug, cover, and secure in place all non-essential equipment.
• Send E-Mail to all users to secure their computer equipment.
• Print out two copies of the vendor list.
• Verify that the Finance Department has secured forms and mica toner for check printer.
• Set up EOC as directed by the Incident Commander.
• Calling Group 1
o Designated for City Manager
o Designated for the Incident Manager (Fire Chief)
o Designated for the Public Services Director
o Designated for the IT Director
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Appendix L
Crestview Police Department Hurricane Plan
CHAPTER 21.1
TITLE: HURRICANE AND NATURAL DISASTER PLAN
EFFECTIVE: October 10, 2020
AMENDS:
RESCINDS: September 14, 2020
PAGES: 15
CONTENTS: This directive consists of the following numbered sections:
I. STANDBY AND EMERGENCY ALERTS
II. EMERGENCY OPERATIONS PLAN COMMAND STRUCTURE
III. GENERAL OPERATING PROCEDURES
IV. DOCUMENTATION
PURPOSE: To describe the agencies preparedness and response to hurricanes and other natural disasters.
SCOPE: This directive applies to all Police Department Employees.
DISCUSSION: This agency and its employees will maintain a state of readiness for response to hurricanes
and other natural disasters. Readiness will be accomplished by reviewing plans, inspecting and maintaining
equipment, updating phone lists, rosters, maps, and conducting training. All employees will be ready to
report for complete or limited mobilization when hurricane/natural disaster conditions develop. Command
personnel will review and update this plan as needed.
POLICY: It is the policy of the Crestview Police Department to provide a contingent of law enforcement
officers to assist in the saving of lives, aiding the injured, evacuation of citizens, and protection of property.
It is also the policy of the Department to determine the needs for rescue operations by providing information
for the damage assessment function.
I. STANDBY AND EMERGENCY ALERTS: The Chief of Police, or his/her designee, is responsible
for initiating hurricane/natural disaster standby and emergency alerts for all operational phases. The
Chief of Police may cancel approved annual leaves during any phase of the hurricane/natural disaster
operational plan.
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II. EMERGENCY OPERATIONS PLAN COMMAND STRUCTURE: In order to properly manage
the Police Department in the event of a hurricane/natural disaster, a definitive command structure must
be established. Upon activation of the Emergency Management Plan by the City Manager, the command
structure will be as follows:
A. City of Crestview Manager: Chief Executive Officer.
B. Crestview Fire Chief: Director of Emergency Management.
C. Chief of Police: Upon activation of the Emergency Management Plan, the Chief of Police will
assume the position of Deputy Emergency Management Director for the City of Crestview. His/her
duties will be commensurate with the responsibilities of that position.
D. Assistant Chief of Police: Upon activation of the Emergency Management Plan, the Assistant
Chief of Police will assume overall command of the Police Department. The Assistant Chief of
Police will maintain the daily operations of all divisions and components of the Department, and
ensure that all plans of action are coordinated and executed.
E. Operations and Support Services Division Major: Upon activation of the Emergency
Management Plan, the operational command of the Police Department shall be the responsibility
of the Operations Division Major. The Support Services Division Major shall maintain the daily
operation of his/her command, and act as intelligence officer for the purposes of the
hurricane/natural disaster.
F. Administration Division Major: Upon activation of the Emergency Management Plan, the
administrative command of the Police Department shall be the responsibility of the Administration
Division Major; inclusive of the assessment, allocation and maintenance of necessary supplies,
food, water, equipment, facilities, and vehicles necessary to carry out the function of the Crestview
Police Department during an emergency. The Administration Division Major is also responsible
for completing necessary forms and information management as required to coordinate directly
with other government entities.
III. GENERAL OPERATING PROCEDURES:
A. Level 4 Operations: Maintain normal work-day assignments.
B. Level 3 Operations Activation: (Hurricane/natural disaster Watch - high probability of
receiving hurricane force winds/natural disaster, 72-48 hours): Level 3 activation will occur when
a hurricane/natural disaster watch is in effect. The Department will monitor the progress of the
hurricane/natural disaster through the use of weather reports and other means and begin preparatory
plans for the mobilization of the entire Department. Routine operations will continue as normal.
The Chief of Police, or his/her designee, will announce when employees without assignments will
be excused from duty. Non-essential employees may be assigned to support functions. The
following duties and responsibilities will apply:
1. Chief of Police:
a. Assume responsibilities associated with the EOC Assigned Role / Incident Command
Role for the City of Crestview.
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b. Consult with the City Manager and the Fire Chief to determine the specific locations of
evacuation shelters within the City limits and the readiness of the Emergency Operations
Command Center.
c. Issue a Special Order reflecting the following:
1) The emergency operations command structure of the Police Department
as delineated in this directive;
2) The locations of civilian emergency evacuation shelters within the City
and the Department's responsibility with relation to staffing the shelters;
and,
3) Any other related pertinent information.
2. Assistant Chief of Police:
a. Assume the responsibilities associated with directing the overall operations of the
Police Department.
b. Consult with the Chief of Police to determine immediate needs, such as evacuation
plans, shelter coordination, and coordination with each division and component of the
Crestview Police Department.
c. Assign the Community Service Specialist to the Administration Division Major to
facilitate provisional preparations.
d. Keep the Chief of Police apprised of the Operations of the Crestview Police
Department.
3. Administration Division Major: The Administration Division Major shall maintain the day to
day administrative functions of the Police Department and begin preparation of readiness for
mobilization. Specific additional responsibilities will include:
a. Contact and place essential personnel on emergency standby alert by utilizing the Code
Red System;
b. Ensure that divisional employees review this written directive.
c. Begin to ensure the supply needs of the department are met, to include vehicle
maintenance/repair, supply of equipment, i.e. foul weather gear, batteries and any other
equipment necessary to accommodate an emergency force for at least three days in
duration after a major hurricane/natural disaster strike.
d. Assess anticipated nutritional necessities and begin coordinating food and water
procurement to accommodate an emergency force for at least three days in duration
after a major hurricane/natural disaster strike.
e. Ensure that departmental vehicles are stocked with equipment necessary for foul
weather.
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f. Ensure that all departmental vehicles not permanently assigned and not in use are fully
fueled.
g. Acquisition of the necessary governmental forms for reporting expenses during a "state
of emergency", if so declared by the Governor.
h. Ensure that all communications equipment is in proper working order and all portable
radio batteries are fully charged. In addition to radios, the CID Support Tech shall
assure that all cellular phones are charged and that any additional requirements for
cellular phones are made.
i. Equip the Command Post / Trailer with sufficient radio and telephone equipment to act
as an alternate command/communications center.
j. Arrange to secure and safeguard agency facilities and equipment.
k. Keep the Assistant Chief of Police and other division Majors apprised of the
administrative state of readiness.
4. Operations and Support Services Division Major: Manage the day to day operation of his/her
division. Specific additional responsibilities will include:
a. Ensure that divisional employees review this written directive.
b. Assign one investigator and the Criminal Investigations Support Technician to the
Administration Division Major to facilitate provisional preparations.
c. Coordinate and work with both the City and County emergency management agency’s
regarding evacuation planning, opening and staffing civilian evacuation centers and
other matters regarding public safety.
d. Begin to monitor the strength and movement of the hurricane/natural disaster.
e. Inform the Assistant Chief of Police and all on-duty division Majors of storm
developments on an hourly basis.
f. Development and dissemination of a personnel plan for full mobilization deployment
upon activation. The plan will divide the Department into two twelve hour shifts and
shall be organized with the following considerations:
1) The plan will be constructed to coincide with the anticipated time of the
implementation of the Emergency Operation Plan, levels through full mobilization.
2) The plan shall divide the department into two operational divisions. The plan
should maintain the integrity of the existing patrol rotations as closely as possible.
a) Assignment of Criminal Investigations Division personnel should be
considerate of:
(1) One investigator’s assignment to the Okaloosa County Emergency
Operations Command Center in Phase IV; and,
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(2) Resource allocation with respect to the various and differing demands
between the day and night shifts.
b) Assignment of Community Service Officers should be considerate of the
anticipated commencement of evacuation. (Subsequent to completion of
evacuation efforts, the Community Service Officers shall be assigned to a
patrol division.
c) Available auxiliary and reserve officers shall generally be assigned to assist at
designated emergency evacuation shelters within the City's jurisdiction. In the
event there are no shelters in the City requiring departmental staffing, these
officers shall receive assignments to one of the two patrol divisions.
g. Brief on duty patrol supervisors on the progress of readiness plans and instruct them to
ensure that employees under their command review this written directive.
h. Keep the Chief of Police apprised of the operational state of readiness.
5. Records Personnel: Maintain the day to day operation of the Records Section and begin to make
preparation for the securing of essential records, office equipment and computer equipment.
Determine which records are to be transported to a safe location and which records are to be secured
on site.
6. Evidence Technician: Maintain the day to day operation of the Evidence/Crime Scene Unit and
secure the evidence room and other areas of responsibility.
7. All Other Essential Employees, and Available Part Time or Auxiliary Officers:
a. Make plans to cancel any vacations or trips. Officers currently on vacations or trips away
from the City should check with his/her divisional Major for instructions pertaining to their
return.
b. Each employee shall ensure his/her individual familiarity with this written directive.
c. Ensure that he/she is prepared to report for duty assignment upon mobilization. Essential
personnel will be prepared to report with the following equipment:
1) Assigned vehicles shall be fully fueled;
2) Uniforms and underclothing for three days;
3) Civilian clothing for use when not in uniform;
4) A second set of shoes or boots;
5) Raincoat and rubber boots;
6) Flashlight;
7) Tactical Response Team equipment, if applicable;
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8) Toiletries, shaving articles, and medications, as required;
9) An extra set of car keys for the agency vehicle;
10) Pillow, blanket, and eating utensils; and,
11) Canned food for three days and three gallons of water as a reserve.
C. General Operating Procedures – Level 2 Activation: (Hurricane/natural disaster Warning -
high probability of receiving hurricane force winds/natural disaster in 48- 24 hours): Plans for
the evacuation of flood prone areas should be complete and ready for implementation upon
notification from the Okaloosa County Emergency Management Operations Center. Upon receiving
the notification that a decision to evacuate has been accomplished, the Operations Division Major
may curtail or suspend operations as related to routine calls for service. At that time the remaining
members of the Criminal Investigations Division shall be assigned to assist in the evacuation of
residents in low lying areas and monitoring the flow of traffic along the evacuation routes throughout
the City. The Department will maintain constant patrols of areas that are evacuated in order to
protect property and prevent looting. Police personnel shall staff emergency evacuation centers
located within the City limits upon opening if applicable. The following duties and responsibilities
will apply:
1. Administration Division Major: Maintain the day to day operation of his/her division and
complete any remaining responsibilities. Specific additional responsibilities associated with
Phase II activation will include:
a. Utilize the Code Red System to contact all essential departmental personnel and place them
on emergency alert status.
b. Relieve on duty divisional employees to secure their homes and families as operating strength
permits;
c. Address any last minute supply necessities, nourishment arrangements/procurement and
repairs to the department's vehicles, and ensure that all departmental vehicles are fully fueled
prior to full mobilization; and,
d. Keep the Chief of Police and other division Majors apprised of the administrative state of
readiness.
2. Operations and Support Services Division Major: Maintain the day to day operation of his/her
division and complete any remaining responsibilities. Specific additional responsibilities
associated with activation will include:
a. Continue to monitor the strength and movement of the hurricane/natural disaster making
situation reports to the Chief of Police and other division Majors of storm developments on a
half-hour basis. He/she will also continue to coordinate and work with both the city and
county emergency management agencies regarding opening and staffing evacuation centers
and other matters relating to public safety.
b. Execute staffing and security at the pre-designated evacuation shelters scheduled to be
activated. Staffing considerations shall be inclusive of the following:
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1) A minimum of one full time officer shall be assigned to each evacuation shelter. Specific
personnel assignments will be provided by the Operations Division Major and shall be
considerate of mobilization plans.
2) Additional staffing shall be accomplished utilizing available reserve officers.
3) Full time officers will be appointed to act as the evacuation shelter supervisors for each
shelter.
4) In the event that there are no active evacuation shelters in the City limits, or the Okaloosa
County Sheriff's Department has assumed responsibility for staffing the active shelters,
the previously identified officers will be directed to report to the Operations Division
Major for re-assignment.
c. Initiate, direct and monitor field activities associated with evacuation and monitoring
evacuation routes.
d. Relieve on duty divisional employees to secure their homes and families as operating
strength permits;
e. Based on the immediate circumstances and conditions, determine whether routine calls for
service will be curtailed or discontinued.
3. Evidence Technician: Maintain the day to day operation of the Evidence/Crime Scene Unit and
complete any remaining Phase I responsibilities. Upon completion of Phase I responsibilities,
the Evidence Technician shall report to the Administration Division Major for administrative
reassignment.
4. Records Clerk: Maintain the day to day operation of his/her section and complete any remaining
Phase I responsibilities.
5. All Other Essential Employees: Cancel any vacations or trips and prepare to report as directed
upon full mobilization.
D. General Operating Procedures – Level 1 Activation (Hurricane/natural disaster Warning -
confirmed probability of receiving hurricane force winds/natural disaster in less than 12 hours):
The Police Department will continue with evacuation procedures and traffic control of evacuation
routes. Staffing of evacuation centers, if applicable, will commence if not already in effect.
Patrolling of evacuation areas will continue. The following duties and responsibilities will apply:
1. Operations and Support Services Division Majors: The Operations and Support Services
Division Major shall continue to monitor the strength and movement of the hurricane/natural
disaster making situation reports to the Chief of Police and other division Majors of storm
developments on a half hour basis.
2. Administration Division Major: The Administration Division Major shall ensure that all
emergency equipment and supplies have been procured and are stored at the Department or other
secure area; and, oversee the security of the actual premises of the Police Department (all
windows and glass doors).
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E. General Operating Procedures - Activation (Hurricane/natural disaster Imminent - confirmed
probability of receiving hurricane force winds/natural disaster in less than 4-6 hours.): The Chief
of Police, acting in the capacity of his/her assigned role with the City EOC/Incident Command, shall
order the Department to enact a "State of Mobilization." Mobilization may be initiated during Level
2 or at the discretion of the Chief of Police, depending on the speed and strength of the
hurricane/natural disaster and/or other factors or circumstances as dictated by the situation. Specific
associated responsibilities are as follows:
1. Administration Division Major: Communication with employees will be directed by the
Administration Division Major, all essential employees will be notified through utilization of the
Code Red System that a "State of Mobilization" exists and all essential employees shall report to
a designated area or location as so directed.
2. Upon full “State of Mobilization” the Administration Division Major shall be responsible for
issuing water and rations to on duty personnel as needed.
3. Support Services Division Major: Upon activation of Phase IV, the Support Services Division
Major shall assign one investigator to the Okaloosa County Emergency Operations Command
Center to collect and disseminate information regarding the approaching hurricane/natural
disaster and update the Chief of Police as to decisions made by Okaloosa County Emergency
Management Agencies.
4. Mobilization: At the onset of total mobilization of the Police Department, field operations shall
be divided into two 12-hour operational commands, one command from 0700 to 1900 and the
other command from 1900 to 0700 as per the mobilization plan developed during Phases I and
II.
a. On Duty Patrol Division: The Operations Division Major shall assume command
of the patrol division on duty at the time of mobilization.
b. Off Duty Patrol Division: The Criminal Investigations Division Major shall
assume command on the off duty patrol division.
5. Reporting: Personnel will report as directed to the Emergency Operations Center for assignment
and briefing. Under some circumstances, the Operations Division Major may direct employees
to respond directly to a post or assignment. In all cases, employees will report their presence to
the Communications Center via radio or in person. Personnel shall be assigned as directed by
the Operations Division Major.
a. Initial On Duty Assignment: The initial on duty shift will generally be no longer
than 12 hours in duration, circumstances permitting. At the end of the tour of duty, that
shift shall be relieved by the other shift.
b. Initial Off Duty Assignment: The off duty shift shall report directly to the Police
Department, where the Operations Division Major shall call roll to assure no personnel
are missing or lost.
1) Any officer or personnel not answering roll call shall be considered injured or
lost.
2) Any officer who neglects to report for roll call for any other reason than injury
or other valid reason shall be considered to have committed the neglect of duty
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offenses "Absent from Duty Without Proper Authorization" and/or "Refusal to
Work Overtime or Special Hours" described in the written directive indexed
as Standards of Conduct.
3) No employee shall leave his/her duty or post without the direct approval of
his/her assigned division Major or competent authority.
c. Mobilization Attire/Equipment: Essential civilian employees will respond in
appropriate attire. All sworn personnel will adhere to a uniform dress code. The dress
during the emergency mobilization will be the standard issued “Training Uniform”
uniform; or “Class B,” as ordered by competent authority.
6. Non-Essential Personnel: Non-essential civilian personnel shall be relieved of duty prior to the
hurricane/natural disaster and are to report to duty as soon as possible after the hurricane/natural
disaster has passed as directed by competent authority.
7. Operational Command Structure: The structure of each 12-hour shift and individual
responsibilities shall be as follows:
a. Division Majors: The Operations and Support Services Division Majors will be in
overall command of field operations and shall be responsible for all operational
functions.
b. Supervisor Assignments: Division Majors shall assign one Sergeant to each of the
four geographical zones.
1) Each zone sergeant shall be issued at least one spare portable radio battery.
2) The zone sergeant is responsible for the direct supervision and command of
the personnel assigned to his/her zone and shall not leave the zone unless
approved by the appropriate division Major or competent authority.
c. Personnel Assignments: Personnel shall be assigned to each zone at the discretion of
the appropriate division Major. No personnel assigned to a zone shall leave the zone
without permission of the zone sergeant or competent authority.
F. General Operating Procedures Hurricane/Tropical Storm in Progress: (Hurricane/natural
disaster in Progress - weather conditions are approaching hurricane intensity winds/natural
disaster of 74 mph or higher): This activation will occur just before the hurricane/natural disaster
makes landfall. This is a time of potential danger for loss of life and severe damage to property. On
duty police personnel shall continue evacuation efforts and shall report damage and conditions until
the order "Take Shelter" is given.
1. Take Shelter Order: The Operations Division Major shall direct the Communications Center
to give the order to "Take Shelter" when sustained winds reach 45 mph, at which time all
personnel shall obey. In the event radio communications fail and/or the "Take Shelter" order is
not received, then "common sense" should dictate.
a. Unless otherwise directed by the Operations Division Major or competent authority, zone
sergeants and personnel shall "Take Shelter” at the designated City Emergency Operations
Command Center. The Operations Division Major will also "Take Shelter" at the Emergency
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Operations Command Center. If for some reason beyond his/her control an officer cannot
safely respond to the Emergency Operations Command Center, he/she shall contact the
Operations Division Major for instructions.
b. Personnel shall remain in the Emergency Operations Command Center until the "All Clear"
command is given, unless otherwise directed by the Operations Division Major or competent
authority.
2. Operations Division Major: The Operations Division Major shall:
a. Contact the zone supervisors and ensure that all personnel have responded to the Emergency
Operations Command Center and that they are safe.
b. Direct the zone supervisors to note any personnel injuries and damage to departmental
vehicles and equipment during this time.
c. Monitor the different emergency evacuation shelters, if applicable, for damage or other
problems that may occur and advise the Chief of Police of any events that may affect life and
safety.
3. Administration Division Major: The Administration Division Major shall remain at the
Emergency Operations Command Center to assist as needed.
4. Emergency Command Operations Center and Staging Location Evaluation
Considerations: The possibility of evacuation of an emergency location due to wind damage,
flood or storm surge should be realized and plans should be made. In the event an emergency
location is damaged, the Administration Division Major shall:
a. Determine the severity of damage and injury and decide whether or not the shelter should be
abandoned.
b. Make immediate notification of the Communications Center. During the height of a
hurricane/natural disaster outside help may not be available and the on scene officer must rely
on his/her own judgment on whether or not to abandon an emergency shelter.
5. Emergency Evacuation Center Considerations: Due to the large number of civilians and
children, the decision on whether or not to abandon an emergency evacuation shelter is of great
importance. Factors involving the magnitude of damage, number of injured, severity of the storm
and the availability of outside help should all play a part in any decision of abandonment.
Officers in these shelters should attempt to organize volunteers to act in the event of a disaster
to the building. Officers should be mindful of the conditions associated with the eye of the
hurricane/natural disaster and not be lured into a false sense of security that the hurricane/natural
disaster has passed. NOTE: No civilian evacuation shelter shall be abandoned without the
approval of the Chief of Police.
G. General Operating Procedures - Recovery Operations (Hurricane/natural disaster Clear -
hurricane/natural disaster force winds have subsided and the hurricane/natural disaster has
passed): The recovery process will begin when the storm dissipates. Upon receiving the "All Clear"
order, on duty police personnel shall assist in the saving of lives, aiding the injured, determining
needs for rescue operations, the protection of property and providing information for the assessment
of damage. The following guidelines apply:
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1. On Duty Personnel: Upon receiving the "All Clear" notification from the Chief of Police; the
Operations Division Major shall direct the Communications Center to advise all on duty
personnel that an "All Clear" is in effect and rescue and damage assessments should begin. The
Operations Division Major shall solicit reports from officers assigned to emergency evacuation
shelters, if appropriate.
2. Off Duty Personnel: Off duty personnel shall remain at the emergency staging area until
otherwise directed by the Operations Division Major or competent authority. Off duty personnel
should begin preparations to relieve the on duty division at the appropriate pre-designated time.
3. Zone Sergeants: Zone supervisors are responsible for the officers assigned to them. Their
responsibilities shall include:
a. Immediately reporting any injuries of personnel to the Operations Division Major.
b. Note any damage of equipment, specifically vehicles, and report the same to the
Administration Division Major.
c. Report to their assigned zone and direct assigned personnel in reporting emergency conditions
to the Communications Center.
d. Maintain accurate notes as to the damage assessment for future use.
e. Report with his/her subordinates directly to the Emergency Operations Command Center for
debriefing when relieved of duty.
4. Zone Officers: It should be kept in mind that the mission of the officers assigned to the field is
to act as a highly mobile response unit that is capable of surveying their respective zones. The
primary concern of the officers in the field shall be the location and assistance to the injured.
Beat officers shall:
a. Make accurate assessments;
b. Report conditions as directed in order that other emergency and support units may respond
to the scenes of highest priority. NOTE: It is not the officer's job to become personally
involved in the first problem he/she observes. It is the officer's responsibility to get
other emergency/rescue help on the scene and continue to survey for additional
emergency problems.
5. Administration Division Major: Upon receiving the "All Clear" notification the Administration
Division Major shall coordinate the administrative functions of the Department, inclusive of, but
not limited to:
a. Immediately begin the assessment and recording of damage received by the department
during the storm.
b. The administration of all damage reports and time sheets of personnel as required by the
various government agencies.
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c. Assurance that all documentation as required by the various government agencies is
accurate and complete (time sheets, payroll records, damage reports, other fiscal and/or
financial reports, etc.).
6. Evidence Technician: The Evidence Technician shall assist the Administration Division Major
in documenting damage and assisting other City departments as determined necessary. Videos
and cameras will be used as additional backup for damages done to Police Department or other
City property.
7. Reporting Incidents: The Communications Center shall be notified regarding any information
from the various beat units as well as other sources regarding injury and damage. Supervisors
shall be responsible for assessing the assignment of emergency response units based on the
seriousness of the call and available information at the time of the report. It is extremely
important that supervisors gather enough information for accurate assessment of the priority of
the call. Calls should be placed on a priority based generally on the following:
a. Seriousness of injury. If the victim is deceased, the location of the body should be recorded
and the search for the living should resume.
b. Reports of looting or violent crimes.
c. Destruction of property where there is an immediate threat to human life if personnel are not
dispatched to the location (i.e., live wires, gas leaks, chemical leaks, etc).
d. Destruction of property where no immediate threat to life exists, yet poses an enticement for
looting (i.e., retail appliance stores, sporting goods stores which sell firearms, grocery stores,
jewelry stores, etc).
e. Destruction of private property where no immediate threat to life exists.
8. Evacuation Shelter Personnel (if applicable): The fact that the hurricane/natural disaster has
passed is not necessarily indicative that environmental conditions are safe. Those individuals
who sought shelter from the hurricane/natural disaster in an emergency evacuation shelter may
not be cognizant of the inherent dangers from the residual destruction. The extent of the damages
and danger will not be fully realized until the primary Operations Division completes initial
assessment and rescue operations. Therefore, personnel assigned to evacuation shelter duty shall
not release persons from the shelter prior to receiving authorization from the Operations Division
Major.
H. General Operating Procedures - Recovery Operations (Hurricane/natural disaster Clear - 24-
48 hours after hurricane/natural disaster has passed): This period of time will be difficult for
personnel, as there will be concern for family well-being and damage to personal property.
1. Shift Assignments: Twelve (12) hour shift assignments will remain in effect until otherwise
directed by the Chief of Police.
2. Post Hurricane/natural Disaster Operations (aftermath): The Police Department will be
deployed as needed to protect life, property, preserve the peace and maintain law and order
within the City of Crestview.
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3. On Duty Assignments: The Operations Division Major will deploy personnel to field
assignments, which may be inclusive of the following:
a. Assist the Crestview Fire Department with search and rescue efforts;
b. Traffic and crowd control;
c. Security;
d. Debris removal; and,
e. Staff posts. Circumstances may necessitate the establishment and staffing of specific sites
to accomplish incident related objectives. The following posts may be established based
upon need:
1) Check Points. Search and rescue efforts must be completed and potential public safety
hazards minimized before access or passage is granted to other than public safety or public
utility personnel.
2) Casualty and missing persons posts.
3) Emergency Operations Centers.
4. Zone Supervisors: Zone supervisors are responsible for the officers assigned to them. Their
responsibilities shall be inclusive of the activities of assigned zone officers and providing
essential nourishment and relief as circumstances dictate.
5. Off Duty Personnel: Off duty personnel shall be permitted, within reason and at the discretion
of the appropriate division Major, to contact family members and return to their homes for
damage assessment and repair under the following conditions:
a. Personnel allowed "furloughs" shall report back to the emergency staging area no later than
one hour before their 12-hour tour of duty begins.
b. It is stressed that the granting of "furloughs" is to contact family members still in the area and
to make temporary repairs to personal property.
c. Nothing in the granting of "furloughs" is to be construed as a release from duty to sightsee or
visit, it is for the sole purpose of permitting the employee the peace of mind that his/her family
is safe and his/her property is secure.
d. In the event there are injuries to family members or other circumstances of an emergency
nature that would require the officer to be granted a relief from duty, the officer shall seek
permission to be granted a relief from duty from the appropriate division Major.
e. Any officer who is granted a "furlough" and who does not return to duty, shall be considered
to have committed the neglect of duty offenses "Absent from Duty Without Proper
Authorization" and/or "Refusal to Work Overtime or Special Hours" described in the written
directive indexed as Standards of Conduct.
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6. On Duty Personnel: On duty personnel shall be assigned tasks as directed by the appropriate
division Major and zone sergeants. Officers should be aware that by this time citizens would be
returning to their homes and businesses, in addition to volunteers, news media, government
officials and the curious. In most cases, power and utilities will be disrupted and citizens will be
in need of food, water and clothing. Government agencies providing assistance will have
locations for applying for aid. Crowd control will be a major issue during the daylight hours and
depending on the severity of the storm, crowd control could be extreme. Officers should also
remember that many citizens, if there is major storm damage, might be in a depressed state of
mind that could affect their attitude toward authority. Officers should, within reason, understand
the stress to which the storm victims are being subjected.
7. Price Gouging: Price gouging in the aftermath of a destructive hurricane/natural disaster is
inevitable. While there are legitimately concerned individuals who respond to the area to assist
in the aftermath of a hurricane/natural disaster, there are unscrupulous individuals who will
respond to prey upon the misfortune of our community as well. As soon as it is feasibly possible,
the appropriate division Major shall assign adequate personnel to monitor vendors for price
gouging. Until such time as assignments can be made to these responsibilities, it will be the
responsibility of beat supervisors in their respective beats to monitor these activities.
I. General Operating Procedures - Recovery Operations (Hurricane/natural disaster Clear -
beyond 48 hours): Depending on the severity of the hurricane/natural disaster and resultant damage,
duty assignments may remain in the emergency status until utilities are fully restored to the City
and/or beyond. The Chief of Police will determine when to order the resumption of normal duty
hours and assignments. Emergency status may run for several days or even weeks depending on the
destruction caused by the storm.
IV. DOCUMENTATION:
A. Case Number: A single case number will be assigned to document the agency’s response to the
hurricane/natural disaster. The Administration Division Major will initiate the incident report. All
employee activity and reports of property damage will be reported using this number. Supplemental
reports will be completed as required. Individual case numbers will be assigned for incidents that
are not considered storm related.
B. Time Sheets and Work Logs:
1. Time Sheets: Employees will be responsible for completing their regular time sheets. Zone
supervisors will be responsible for the accuracy of time sheet entries. The Administration
Division Major will use these time sheets as source documentation for completing
reimbursement forms.
2. Work Logs: Zone supervisors will be responsible for maintaining a log of all personnel
assignments during all levels of activation of emergency and recovery operations. These logs
shall be transmitted to the appropriate division Major for inclusion in after action reports. This
transmittal shall be in memorandum form.
C. After Action Reports:
1. Officers and other employees will complete after action reports or supplement reports, upon
request.
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2. Division Majors will complete after action reports that detail their assignment’s response during
each phase of the hurricane/natural disaster. The report shall be in memorandum form and shall
detail actions taken by law enforcement employees under their command. This report will be
directed to the Chief of Police.
3. The Administration Division Major will complete a report to the Chief of Police outlining the
agency's administrative response to the hurricane/natural disaster.
D. Critique: The Chief of Police will schedule a meeting of the command staff to critique the agency’s
response to the hurricane/natural disaster. This meeting will be held as soon as possible after normal
law enforcement services are restored. The critique will be documented and include a review of this
directive and recommendations for procedural changes.
DRAFTED: Accreditation Manager/AGS/October 10,, 2020/Chapter 21.1: Hurricane and Natural Disaster Plan
APPROVED:
10/01/2020
Stephen G. McCosker , Chief of Police Date
Crestview Police Department
This policy, rule directive and/or procedure is/are applicable to all members of the Crestview Police Department. In the event that
any City of Crestview policies, rules, directives and/or procedures conflict with this departmental policy rule, directive or
procedure, Florida State Statute(s) an/or accreditation standards, as ratified by the Florida Accreditation Commission, this
directive, the pertinent Florida State Statute(s) and/or the applicable accreditation standard(s) shall supersede the conflicting City
policies, rules, directives and/or procedures. General members/employees of the Crestview Police Department will be held to the
standards established by corresponding City policies, rules, directives and/or procedures. In the event that no such equivalent City
policy and/or procedure exists, all members/employees of the Crestview Police Department will be held to the standards established
by this policy, rule, directive and/or procedure.
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Appendix M
Public Services Hurricane Plan
01. Purpose
The purpose of this guideline is to provide City Public Services personnel with guidance related
to emergency response operations before, during, and after the landfall of a hurricane in the
Crestview area. It is intended to compliment and support the broader City Hurricane Plan which
is an annex to the overall Comprehensive Emergency Management Plan. For the purposes of this
guideline, the term hurricane shall be interpreted to mean hurricane, tropical storm, or any
tropical cyclone activity that poses a threat to the local area.
02. Mitigation
It shall be the duty of the Public Services Director to continually evaluate department facilities
and resources to determine their resiliency to hurricane events. When new facilities are
constructed or renovated, significant consideration shall be given to wind, flood, and safe room
measures.
All Public Services department tools, equipment, and vehicles shall be purchased not only with
their ordinary use considered, but how they may be utilized in a response or support role during
a hurricane event.
03. Emergency Management (EM) and Incident Command System (ICS)
The city, by ordinance, elects to maintain and operate an EM Agency. This agency is responsible
for coordinating EM operations during major emergencies and disasters affecting the city. During
a hurricane event, the fire department will work closely with EM staff to achieve established
response goals and objectives.
Please see the most recent Emergency Operations Organization chart for specific roles related to
the Incident Command System (ICS).
04. Level of Operations
To provide consistent preparation and response activities across all services, the City has
established four levels of operations during the annual Hurricane Season. Those levels are:
Level 4 - Normal City operations
Level 3 - Monitoring
Level 2- Limited emergency operations
Level 1- Full emergency operations
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The level of operations shall be recommended by the EM Director and approved by the City
Manager. For Public Services personnel, appropriate actions shall be taken at each level of
operation.
Level 4 – Normal Operations
• Perform a review of the department hurricane plan (May 1st).
• Each supervisor is to make sure they have a hardcopy of the hurricane plan along with
most recent contact list of Department employees (May 1st).
• Each supervisor is to make sure all applicable personnel have a City ID marked “E”
(essential).
• Stockpile department supplies if applicable (May 1st).
• Ensure all essential repair materials for infrastructure and facilities are on hand in the
warehouse (May 1st).
• Engineering to print current address maps. Number of maps to be determined by the
Public Services Director.
• Provide list of debris storage sites to FDEP if needed.
• Ensure that Gulf Power debris disposal sites are in a different location.
Level 3 - Monitoring
5 Days Before Projected Landfall
• Ensure all level 4 actions are completed.
• Public Services Director shall meet with supervisors to review hurricane plan and
designate roles for essential employees.
• Each supervisor is to make sure they have a hardcopy of the hurricane plan along with
most recent contact list of Department employees.
• Each supervisor is to make sure all applicable personnel have a City ID marked “E”
(essential).
• Consider canceling travel plans due to possible mandatory recall.
• Sewer Collections and Water Operations personnel to coordinate with Fleet Division on
verifying diesel fuel levels in all storage tanks for auxiliary power supplies (All building
Generators, Lift Stations, Water Well Sites and all portable generators).
4 Days Before Projected Landfall
• Public Services Director and/or Supervisors to review hurricane plan with personnel and
designate roles for essential employees. Ensure employees know it is their responsibility
to contact their immediate supervisor upon receiving the all-clear to return to work.
• Explain hurricane pay to all employees.
• City Fleet Division:
o Ensure the availability of extra tires, parts, fluids, etc.
o Ensure fleet service truck is prepared with the necessary items for servicing tires
in the field and providing minor service. Identify the mechanic that will operate
the service truck.
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o Fleet Supervisor to confirm fuel needs with the Purchasing Division.
o Provide communication to all city Departments relaying that all city vehicles use
gas cards at commercial fueling stations to conserve city fuel tank reserves.
• Solid Waste Division and Contractor to make sure all roadways are clear of household and
yard debris.
• All department personnel to monitor weather media, work emails, Active 911, and Code
Red for important announcements and information.
Level 2 – Limited Emergency Operations
3 Days Before Projected Landfall
• Ensure all Level 3 actions are completed.
• Public Services Administrative Coordinator will contact the Finance Department to obtain
a project number for the disaster.
• The City will begin transition to a citywide ICS structure, an Incident Action Plan is
established, and operational periods are assigned.
• The Fire Marshal and Fire Inspector are assigned to the County EOC as our ESF 4/9
representative and comprehensive Liaison for the City.
• Normal communications will be used if facilities are available.
• Consider releasing personnel to secure homes/families, subject to recall or return to their
operating post or other designated location.
• All departments will be responsible for backing up and securing their personal computers.
All departments will also be responsible for unplugging the electric plugs and phone
modem wires from all computer equipment in their area. This includes PCs, Controlling
Devices, Printers, Cash Drawers, Validators, UPS devices, and any other computer related
equipment. It is also the responsibility of user departments to cover all computer
equipment with plastic to protect it from getting wet (City Hall personnel can get plastic
from the IT Department). All other buildings must arrange for their own plastic materials.
The warehouse stocks garbage bags that can be used for this purpose.
• Inspect all vehicles and equipment for fueling and proper operation.
• Ensure all trucks are emptied each night.
• Check all barricades and flasher units for proper operation.
• Pre-position portable generators to water wells.
• Determine shift rotations with all employees of all divisions.
• Facilities Division will test Fuel Island auxiliary generator.
• Sanitation to make sure that all debris has been removed from roadways in low lying areas
where we know flooding is a potential problem.
2 Days Before Projected Landfall
• Cancel all personal leave.
• Secure major projects for storm protection.
• All equipment, vehicles and generators topped off with fuel. Fueling to be done at local
fueling stations with city gas card to conserve city fuel reserves.
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• Preparations to secure city Buildings and Property.
• Allow “Essential Employees” (Those employees who are expected to be at their assigned
duty station from landfall up to and including the all clear) time off to secure their homes
and return to duty station.
• Secure critical records.
• Inspectors to visit construction sites and order loose building materials and debris to be
cleared/secured.
• Have all equipment and materials secured against severe wind conditions at work sites.
All traffic cones and barricades will be removed from various job sites and returned to the
facilities building.
• Provide personnel equipment and material necessary to secure city facilities against
severe storm conditions & winds.
• Check all standby power units.
• Do not start work on any vehicle that will require more than a few hours to complete.
• Protect office contents from water damage, such as by raising lower file drawers, cleaning
work areas, securing documents, protecting equipment, backing up computer files, etc.
• Ensure that loose items in all City yards are secure.
• Clean out cabs and beds of all 1 1/2 ton and dump trucks should they be needed to assist
in evacuation or rescue operations.
• Fill all elevated water tanks.
• Check and secure all chlorine cylinders.
• Check emergency pumps to ensure proper operation.
• Check operation of emergency generators.
• Deliver sandbags to predetermined locations and place sand for the public at OSTP and
Fire Station 3. Street Department personnel to install sign saying “FILL FOR SANDBAGS”.
• Sufficient sandbags should be available to sandbag lift stations and hatch covers.
• Have standby emergency generators checked and operationally ready. Secure the rental
of others as needed.
• Make extra copies of various essential maps including: water system, sewer system,
drainage system, addressing and street lighting.
• Coordinate with Gulf Power to ensure latest maps and lists of essential water,
wastewater, and facilities are up to date and verify contacts for post landfall operations.
• Make sure the map for tracking damage is posted on the wall at the at Public Services
Office.
• Make sure that the “GO TO BOX” of chain saws and supplies is ready for use if needed.
Level 1 – Full Emergency Operations
1 Day Before Projected Landfall
• Ensure all Level 2 actions are completed
• The City expects to experience major hurricane conditions and extensive damage
• The City ICS structure and EOC will be at full activation and capacity
• Secure critical records.
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• Operating departments will use Push-To-Talk phones, cellular phones, two-way radios,
and other communication devices as required and available; ensure all communication
devices are fully charged and operational.
• Provide Public Services Administrative Coordinator with evacuation destination(s).
• Secure city facilities as necessary.
• All Essential Personnel will be needed to work before and after the storm. They will be
relieved as duties are completed before the storm and will be required to report to their
designated locations after the "ALL CLEAR" is given by EOC.
• Move equipment and pumps to higher elevations, if necessary.
• Appoint individual to act as liaison with the EOC and to handle request by citizens for
service.
• When a hurricane warning is issued (landfall within 24 hours) discontinue garbage pick-
up and concentrate on trash pick-up only.
• Depending on the severity of the event and the specific operational needs anticipated,
Public Services may stage personnel at the following locations:
o City EOC – Public Works Services Director
o Public Services – Water Ops Supervisor, Utilities Supervisor, Streets & Stormwater
Supervisor, and Sewer Collection System Supervisor
o Contractors Sanitation Office – Sanitation Supervisor
o Fleet Maintenance – Fleet Supervisor
o Facilities Maintenance – Facilities Supervisor
• Depending on the severity of the event, vehicles and equipment will be moved the Public
Services Department.
Post Hurricane Landfall
• Expect long-term operations with assistance from other agencies from across the state
and federal assets.
• All personnel return to designated duty stations after the “ALL CLEAR” is given by EOC.
• At the discretion of the Director, all personnel who normally work a 4-day work week may
be required to work a 5-day work week 12 hours per day until all recovery activities are
completed or until the Director orders a return to a 4-day work week.
• Priority of work after landfall will be to support rescue operations, assess infrastructure
damage, clear roads, repair potable water supply, repair sanitary sewer collection system,
and debris removal.
1. Support rescue operations – Aid as needed to Police and Fire to rescue people.
This includes utilizing City flat bed, loader, dump truck, and other high-water
capable vehicles.
2. Assess Infrastructure Damage – Visually inspect and record address and lat/long
of damaged areas including but not limited to, streets being blocked, trees down,
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water breaks, sewer breaks, and drainage failures. Recording of this information
is to aid in prioritizing repairs and requesting additional resources.
3. Clear Roads – Primary road clearing operations shall be performed with the intent
of clearing debris to the curb line or edge of pavement only. Roads shall be cleared
in the following order:
MAJOR ROUTES
State Road 85
State Road 90
P.J. Adams Parkway/Antioch Road
SECONDARY ROUTES
Main Street Aplin Road Arena Road
Wilson Street Redstone Blvd. Texas Parkway
Old Bethel Rd N/S Pearl Street Sioux Circle
Stillwell Blvd Brookmeade Drive Adams Drive
Texas Parkway Rasberry Rd Commerce Drive
Lloyd Street East Chestnut Brackin Street
Martin Luther King Blvd Industrial Drive
Duggan Drive
• After clearing these streets, fan out to major connecting streets then to
residential streets.
• Work crews will be based out of the Public Services Complex and will be
assigned quadrants prior to landfall. The quadrants will be as follows:
Northwest quadrant, Southwest quadrant, Northeast quadrant, and
Southeast quadrant.
4. Repair Potable Water Supply – Water Operations Division shall be responsible for
the following after landfall to restore potable water service:
Inspect all assets of the City’s potable water system and coordinate with
Gulf Power to return electrical power to essential water wells.
Mobilize emergency generators as needed.
Provide assistance to shutting off valves to services at water mains.
Determine if any water intrusions were made to the system.
Identify mobile labs in the area in preparation of general area boil water
notices being issued.
Inspect all large fire sprinkler connections/service lines for damage.
Report to EOC any major water line breach.
5. Repair Sanitary Sewer Collection System – Sewer Collection Division shall be
responsible for the following after landfall to restore sanitary sewer system.
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When water recedes, check all lift stations for operational condition and
coordinate with Gulf Power to return electrical power to essential lift
stations.
Mobilize emergency generators as needed.
Re-check and disinfect all overflows with lime and in accordance with FDEP
guidelines.
Report to the EOC any major excursion which would require FDEP
notification.
6. Debris Removal – The Street Department and Solid Waste Division shall be
responsible for debris removal post landfall and following:
Manage the storm debris removal efforts, including coordinating with
debris removal contractor(s) as required.
The extent of storm damage will determine the scope of service after the
storm.
Assign personnel to construction crews if necessary to assist in clearing
traffic routes.
Begin emergency clearing of roadways to allow public safety vehicles to
begin rescue and response efforts.
Maintain a list of trees that were entangled with power lines and report
information to the Gulf Power representative.
• In addition to supporting the core functions listed above. The Divisions listed below will
have the following responsibilities post landfall:
Facilities Maintenance Division
Perform city facility damage assessment and create documentation.
Make necessary repairs to essential City facilities with priority being given
to potable water and sanitary sewer service.
Assist in restoring water service.
Assist with repairs to sanitary sewer lift stations.
Repair traffic signals as time and manpower permits.
Install traffic barricades where necessary.
Coordinate with other City departments to have blown down street signs
delivered to City Stockyard.
Fleet Maintenance Division
Open garage for tires and minor repairs. Provide at least two personnel
whenever crews are working.
Coordinate fueling operations and reserves.
All vehicles and equipment which may have been compromised by
exposure to the storm are to be evaluated by Fleet Maintenance
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GIS
Assist Utility Services with implementation of the ArcGIS Online Incident
Assessment system.
Make sure all GIS servers are functional and get all webmaps running
properly.
Provide necessary maps and GIS information to field crews for street
clearing, debris removal, and water/wastewater assessments.
Use GPS/GIS to locate infrastructure buried by debris as needed.
Using data provided by the field office, create a map of the storm event to
include hotspots, damage, areas of debris, flooding, etc.
Warehouse
Manage the Warehouse and inventory levels for necessary repairs to
infrastructure and coordinate with the Finance Department for emergency
purchases, if necessary.
05. Incident Command System (ICS) Structure
The City has elected to construct its emergency management model based on the ICS system.
Once the EM system has be activated, the following Public Services positions will be affected:
• Public Services Director will serve under the Operations Section Chief.
• Under the Public Works and Utility Branch, a Utilities Section and Public Works Section
shall be established.
• The Utilities section shall consist of Water, Sewer, and Utility Construction.
• The Public Works Branch shall consist of Debris Removal, Fleet Maintenance, and Streets.
• Please refer to the most recent Emergency Operations Organizational Chart.
06. City Emergency Operations Center
To enhance the City’s ability to identify and prioritize local support, response, and recovery
activities, the City of Crestview maintains a municipal EOC during times of major disaster or
emergency. During hurricane events, the City EOC will usually be activated and staffed. Staffing
levels may vary and will be dependent on the expected severity of the storm conditions expected
in the local area.
The City EOC is located at the City Hall City Council Chamber 198 N. Wilson St. In the event of a
major hurricane, this facility will also serve as Base Camp for much of the City’s logistical
operations and functions.
As noted in the City Hurricane Plan, the City EOC continuously functions at one of the following
three levels:
• Level 4 – Normal Operations
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• Level 3 – Monitoring
• Level 2 – Partial Activation (usually command and general staff)
• Level 1 – Full Activation
Communications with the City EOC should be made through the established ICS chain of
command; however, direct phone numbers, emails, and backup radios will be available for direct
communication with the City EOC and assigned staff.
07. Training and Public Outreach
Public Services Department employees will be trained on the principles and practices of the
National Incident Management System (NIMS). To accomplish this training, the city has adopted
a policy where all personnel must complete the following NIMS courses:
Department Director and Designated Back-up
• IS100, IS200, ICS300, ICS400, IS700, IS800, IS201, IS235
Division Supervisor
• IS100, IS200, ICS300, IS700
Non-Supervisory
• IS100, IS700
Each year, the Public Services Director will ensure that all personnel review the City’s Hurricane
Plan and this departmental plan in preparation for Hurricane Season. Periodically, the City will
participate in County hurricane exercises and conduct various hurricane training sessions for all
city employees.
Each year, by Proclamation, the City will declare the month of May as Hurricane Preparedness
Month. During this time, the City will launch a public outreach campaign to inform residents
about hurricane dangers, evacuations, shelters, and protective actions.
08. Essential Employee Designation
Certain employees within the Public Services Department are considered essential employees.
As a condition of employment, these employees are subject to mandatory recall for hurricanes
and other major emergencies. In addition to essential employees, all Public Services employees
are needed as soon as possible after a storm event. Therefore, it is critical that all Department
personnel create and maintain a family hurricane plan. At minimum, the plan should address:
• Securing home, property, watercraft, and other assets
• Obtaining hurricane supplies for family (food, water, radios, batteries, etc.)
• Caring for children or special needs family members and pets
• Evacuation of family members
• Communications between distant family members
• Insurance coverage for flood and hurricane damage
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09. Emergency Supplies
When Public Services personnel are recalled for a hurricane event, they should report for duty
with enough supplies to sustain themselves for at least the first 72 hours following landfall of a
hurricane in the local area. Personnel should consider preparing a personal “go bag” for
emergency recall. A list of suggested emergency supplies can be found in the City Hurricane Plan
in the Emergency Supplies and Resources Section.
All Public Services personnel are responsible for having enough water, food, and supplies to
sustain themselves for the first 72 hours following hurricane landfall. For extended operations
where food may not be available after the initial 72 hours, the City maintains a cache of military
MREs for emergency workers. If these meals are required, they will be distributed by the
___________________each work day. Exact times and procedures will be relayed to personnel
by EOC staff.
The City maintains backup radios at the________________. When ordered by the EM Director,
the Logistics Section will disperse these radios. These radios should be used for administrative
purposes; however, they can be used for emergency operations if all other radio systems are
inoperable.
10. Sheltering Essential Personnel and Vehicles
When able, emergency essential personnel shall shelter in available City facilities. The
Community Center, City Hall, Fire Station Three and Public Services Department. This will allow
emergency workers to immediately deploy after landfall to begin completing life-safety and
priority objectives. However, if hurricane conditions are expected to be severe enough that
sheltering in these facilities would place personnel in danger, they may be required to evacuate
to alternate facilities. Those facilities will be the Community Center and City Hall, EOC staff will
advise which shelter shall be utilized.
During any evacuation from City facilities, all Public Services apparatus and vehicles will be
evacuated with personnel to a safe location. When reaching the designated shelter, apparatus
and vehicles should be parked in locations sheltered from high winds, out of flooding areas, and
not in danger of falling trees and loose debris.
11. Employee Notifications
When a hurricane threatens our area, the City will utilize email and the Code Red mass
notification system to provide important updates and information to employees.
12. Concept of Operations
Flexibility of operations will be critical in any hurricane event. The effects and damage from a
tropical cyclone can range from very minor to catastrophic. It is the responsibility of the City EM
Agency to make decisions and take actions that will provide the proper level of disaster response
efforts and services; however, it also important that fiscal responsibility be maintained. The
unnecessary recall of personnel or purchase of logistical resources can place financial burdens on
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the City. Unlike what is commonly thought, reimbursement procedures to receive FEMA and
State funds is extremely complex and does not necessarily cover all costs incurred by the City.
Each hurricane will bring its own unique set of potential threats. To prepare for and respond to
those threats, Public Services may issue mandatory personnel recalls ensuring adequate staffing
is available to safely and effectively carry out its mission. Not only must the Public Services
Department ensure that adequate personnel are available for the incident, but the leadership
must also consider the possibility that traveling to the City after hurricane landfall may prove to
be extremely difficult and dangerous. Therefore, recalled personnel will be placed on duty and
assigned to a unit prior to tropical storm force winds affecting the City.
Though some flexibility may be required, the following Public Services staffing guide shall be
utilized for hurricane events:
Tropical Waves, Depressions, and Low Intensity Storms
• At the discretion of the Director, all personnel who normally work a 4-day work week
may be required to work a 5-day work week.
• Additional after-hours personnel could be added based on projected conditions.
• The Department Director also reserves the right to assign a basic (skeleton) crew to
provide coverage on unscheduled work days.
Strong Tropical Storms and Category 1-2 Hurricane
• Suspend response to after-hours calls relating to water, sewer, and storm before and after
the landfall until further notice.
• At the discretion of the Director, all personnel who normally work a 4-day work week may
be required to work a 5-day work week or longer until all recovery activities are
completed.
• The Department Director also reserves the right to assign a basic (skeleton) crew to
provide coverage on unscheduled days.
Category 3-5 Hurricane
• No less than 24-hours prior to landfall, suspend response to after-hours calls relating to
water, sewer and stormwater until further notice.
• Recall all non-essential employees after direction from Incident Commander and “all-
clear” is given.
• At the discretion of the Director, all personnel who normally work a 4-day work week may
be required to work a 5-day work week until all recovery activities are completed or until
the Director orders a return to a 4-day work week.
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For major hurricanes, Public Services personnel can expect significant outside assistance from
other utilities. The Public Services Director and City Manager will work closely with the
Operations Section Chief to secure needed resources based on existing mutual aid agreements.