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05 May 23, 2019 Toll Policy and OperationsTime: Date: RIVERSIDE COUNTY TRANSPORTATION COMMISSION M EEO N G AGENDA Toll Policy and Operations Committee 11:00 a.m. May 23, 2019 Location: Riverside County Transportation Commission County of Riverside Administration Center 4080 Lemon St, Third Floor, Riverside CA 92501 COMMITTEE MEMBERS Brian Berkson, Chair/ ChrisBarajas, City of Jurupa Valley Victoria Baca / Carla Thornton, City of Moreno Valley Lloyd White, Vice Chair/ Julio Martinez, City of Beaumont Michael M. Vargas/ Rita Rogers, City of Perris Larry Smith / To Be Appointed, City of Calimesa Ben J. Benoit / Joseph Morabito, City of Wildomar Clint Lorimore / Todd Rigby, City of Eastvale Dana Reed / To Be Appointed, City of Indian Wells STAFF Anne Mayer, Executive Director Michael Blomquist, Toll Program Director AREAS O F RESPO N SI BI LJTY Policies involving the Commission's Toll Facilities Setting Tollsor Rates Considering Contractswith Vendors Working on the Toll Program Statewide and Federal Legislative Issues Regarding Tolling Outreach and Marketing of the Toll Facilities Interactionswith Neighboring Jurisdictions Regarding Toll Matters User -Based Funding Programsand Future Opportunitiesfor Toll Facility Development in Riverside County Commentsare welcomed by the Commission. If you wish to provide commentsto the Commission, please complete and submit a Speaker Card to the Clerk of the Board. RIVERSIDE COUNTY TRANSPORTATION COMMISSION TOLL POLICY AND OPERATIONS COMMITTEE www. rctc. orq AGENDA* *Actions may be taken on any item listed on the agenda 11:00 a.m. Thursday, May 23, 2019 March Field Conference Room County of Riverside Administrative Center 4080 Lemon Street, Third Floor Riverside, California In compliance with the Brown Act and Government Code Section 54957.5, agenda materials distributed 72 hours prior to the meeting, which are public records relating to open session agenda items, will be available for inspection by members of the public prior to the meeting at the Commission office, 4080 Lemon Street, Third Floor, Riverside, CA, and on the Commission's website, www.rctc.orq. In compliance with the Americans with Disabilities Act, Government Code Section 54954.2, and the Federal Transit Administration Title VI, please contact the Clerk of the Board at (951) 787-7141 if special assistance is needed to participate in a Commission meeting, including accessibility and translation services. Assistance is provided free of charge. Notification of at least 48 hours prior to the meeting time will assist staff in assuring reasonable arrangements can be made to provide assistance at the meeting. 1. CALL TO ORDER 2. ROLL CALL 3. PLEDGE OF ALLEGIANCE 4. PUBLIC COMMENTS — Each individual speaker is limited to speak three (3) continuous minutes or less. The Committee may, either at the direction of the Chair or by majority vote of the Committee, waive this three minute time limitation. Depending on the number of items on the Agenda and the number of speakers, the Chair may, at his/her discretion, reduce the time of each speaker to two (2) continuous minutes. Also, the Committee may terminate public comments if such comments become repetitious. In addition, the maximum time for public comment for any individual item or topic is thirty (30) minutes. Speakers may not yield their time to others without the consent of the Chair. Any written documents to be distributed or presented to the Committee shall be submitted to the Clerk of the Board. This policy applies to Public Comments and comments on Agenda Items. Under the Brown Act, the Board should not take action on or discuss matters raised during public comment portion of the agenda which are not listed on the agenda. Board members may refer such matters to staff for factual information or to be placed on the subsequent agenda for consideration. Toll Policy and Operations Committee May 23, 2019 Page 2 5. ADDITIONS/REVISIONS (The Committee may add an item to the Agenda after making a finding that there is a need to take immediate action on the item and that the item came to the attention of the Committee subsequent to the posting of the agenda. An action adding an item to the agenda requires 2/3 vote of the Committee. If there are less than 2/3 of the Committee members present, adding an item to the agenda requires a unanimous vote. Added items will be placed for discussion at the end of the agenda.) 6. 7. APPROVAL OF MINUTES — FEBRUARY 28, 2019 CONSENT CALENDAR - All matters on the Consent Calendar will be approved in a single motion unless a Commissioner(s) requests separate action on specific item(s). Items pulled from the Consent Calendar will be placed for discussion at the end of the agenda. 7A. 91 EXPRESS LANES MONTHLY STATUS REPORTS Overview This item is for the Committee to: 1) Receive and file the 91 Express Lanes Monthly Reports; and 2) Forward to the Commission for final action. 8. EXPRESS LANES ENFORCEMENT Overview This item is for the Committee to receive and file the Express Lanes enforcement presentation. Page 1 Page 71 Toll Policy and Operations Committee May 23, 2019 Page 3 9. AMENDED AND RESTATED ORDINANCE OF RIVERSIDE COUNTY TRANSPORTATION COMMISSION RELATING TO THE ADMINISTRATION OF TOLLS AND THE ENFORCEMENT OF TOLL VIOLATIONS FOR THE RIVERSIDE COUNTY TRANSPORTATION COMMISSION EXPRESS LANES Page 96 Overview This item is for the Committee to: 1) Adopt Ordinance No. 19-001, "An Amended and Restated Ordinance of the Riverside County Transportation Commission Relating to the Administration of Tolls and the Enforcement of Toll Violations for the Riverside County Transportation Commission Express Lanes", including approval of the toll evasion penalties and fees for a violation set forth in Schedule A of the Ordinance; and 2) Forward to the Commission to conduct a public hearing. 10. ITEM(S) PULLED FROM CONSENT CALENDAR AGENDA 11. COMMISSIONERS / STAFF REPORT Overview This item provides the opportunity for the Commissioners and staff to report on attended and upcoming meeting/conferences and issues related to Commission activities. 12. ADJOURNMENT The next Toll Policy and Operations Committee meeting is scheduled to be held at 11:00 a.m., Thursday, August 22, 2019, March Field, Third Floor, County Administrative Center, 4080 Lemon Street, Riverside. AGENDA ITEM 6 MINUTES RIVERSIDE COUNTY TRANSPORTATION COMMISSION TOLL POLICY AND OPERATIONS COMMITTEE Thursday, February 28, 2019 MINUTES 1. CALL TO ORDER The meeting of the Toll Policy and Operations Committee was called to order by Commissioner Dana Reed at 11:01 a.m., in the March Field Conference Room at the County of Riverside Administrative Center, 4080 Lemon Street, First Floor, Riverside, California, 92501. 2. ROLL CALL Members/Alternates Present Deborah Franklin Lloyd White Jim Hyatt Clint Lorimore Dana Reed Brian Berkson Ben J. Benoit* Members Absent Victoria Baca Michael Vargas *arrived after meeting was called to order 3. PLEDGE OF ALLEGIANCE Clerk of the Board Lisa Mobley led the Toll Policy and Operations Committee in a flag salute. 4. ELECTION OF OFFICERS Commissioner Reed led the election of officers by opening nominations for the position of Chair. Commissioner Franklin nominated Commissioner Brian Berkson for the position of Chair for 2018. No other nominations were received. RCTC Toll Policy and Operations Committee Minutes August 23, 2018 Page 2 Motion was made by Commissioner White, seconded by Commissioner Hyatt, to close the nominations and elect Commissioner Berkson as Chair. Commissioner Berkson was elected as the Toll Policy and Operations Committee's Chair for 2018. At this time, Commissioner Berkson assumed the Chair and opened nominations for the Vice Chair position for 2018. Commissioner Hyatt nominated Commissioner Lloyd White for the Vice Chair position for 2018. No other nominations were received and the Chair closed the nominations. Motion was made by Commissioner Hyatt, seconded by Commissioner Franklin to elect Commissioner Hyatt as the Toll Policy and Operations Committee's Vice Chair for 2018. 5. PUBLIC COMMENTS There were no requests to speak from the public. 6. ADDITIONS / REVISIONS There were no additions or revisions to the agenda. 7. TOLL PROGRAM OVERVIEW AND FISCAL YEAR 2017-2018 OPERATING RESULTS Michael Blomquist, Toll Programs Director, presented an overview of the Toll Program including its origins, milestones, and summary of results after its full fiscal year. Chair Berkson asked if revenue is generated from violations given, and Mr. Blomquist confirmed revenue is generated and that is included in the overall revenue results and can be broken down in future reports. In response to questions regarding excess revenue, Mr. Blomquist stated gross revenue is used to operate the facility on an annual basis, establish reserve funds for long-term maintenance, a separate one-time reserve fund to satisfy financing requirements, and the debt payment. After all obligations are paid, surplus revenue is statutorily required by the tolling authority to be spent for transportation purposes within the corridor within which it was generated. The Commission will decide how to use any surplus revenue in the future. Anne Mayer, Executive Director, clarified fifty percent of surplus revenue goes towards repayment of the TIFIA loan. Jennifer Crosson, Toll Operations Manager, clarified the Toll Program does not receive any revenue from citations issued by the California Highway Patrol (CHP) as that revenue goes back to the State. The purpose of having a contract with the CHP is to provide a deterrent and to assist with incident management. RCTC Toll Policy and Operations Committee Minutes August 23, 2018 Page 3 At this time, Commissioner Benoit joined the meeting. M/S/C to receive and file a presentation providing an overview of the Commission's toll program and the results from the latest year of operations. 8. TOLL BUILDING PROJECTS OVERVIEW John Tarascio, Bechtel Toll Building Project Manager presented an overview of the Toll Building Program, including the 1-15 Regional Operations Center, 91 Express Lanes Customer Service Center, and the Facilities and Maintenance Building. M/S/C to receive and file a presentation providing an overview of the Commission's toll building projects. 9. RCTC EXPRESS LANES BRANDING Catherine Larson, Principal Consultant, provided an overview of the branding for the express lanes including naming it the Riverside Express, choosing a color palette, graphic standards and style guide, and logo guidelines. Final logo will be presented at a future meeting. M/S/C to receive and file a presentation regarding brand identity for the express lanes and status of the ongoing process. 10. RCTC 91 EXPRESS LANES TOLL POLICY Jennifer Crosson, Toll Operations Manager, presented an overview of the current Toll Policy, and the proposed changes to the Toll Policy after reviewing challenges over a sixteen -month period. Proposed changes include adjusting level of service volumes to single lane volumes, adjusting super -peak volume triggers, adjusting super -peak toll amounts, and an annual inflation adjustment. Commissioner Lorimore asked if there was a cap to the proposed adjustments, and Ms. Crosson stated there is not. In response to additional questions, Ms. Crosson discussed the congestion credit program in times where there is an accident on the toll lanes. M/S/C (Reed/Hyatt) to: 1) Approve Resolution 18-014, "Amended and Restated Resolution of the Riverside County Transportation Commission Regarding the RCTC 91 Express Lane Toll Policy" 2) Forward to the Commission to hold a public hearing RCTC Toll Policy and Operations Committee Minutes August 23, 2018 Page 4 10. ITEM(S) PULLED FROM CONSENT CALENDAR AGENDA There were no items pulled from the consent calendar. 11. COMMISSIONERS / STAFF REPORT Commissioner Lorimore discussed the necessity of looking at rebranding of the Inland Empire region in the future. 12. ADJOURNMENT There being no further business for consideration by the Toll Policy and Operations Committee, the meeting was adjourned at 12:32 p.m. Respectfully submitted, Lisa Mobley Clerk of the Board AGENDA ITEM 7A RIVERSIDE COUNTY TRANSPORTATION COMMISSION DATE: May 23, 2019 TO: Toll Policy and Operations Committee FROM: Jennifer Crosson, Toll Operations Manager THROUGH: Michael Blomquist, Toll Program Director SUBJECT: 91 Express Lanes Monthly Status Reports STAFF RECOMMENDATION: This item is for the Committee to: 1) Receive and file the 91 Express Lanes Monthly Reports; and 2) Forward to the Commission for final action. BACKGROUND INFORMATION: The monthly 91 Express Lanes reports for the first quarter of 2019 are provided. The monthly reports provide information about 91 Express Lanes performance and activity. The monthly reports include information for both segments of the 91 Express Lanes in Orange and Riverside Counties. Attachments: 1) 91 Express Lanes Status Report for January 2019 2) 91 Express Lanes Status Report for February 2019 3) 91 Express Lanes Status Report for March 2019 Agenda Item 7A 1 ATTACHMENT 1 OCTA Orange County Transportation Authority Riverside County Transportation Commission pN. Lames Status Report January 2019 As of January 31, 2019 2 Table of Contents Operations Overview OCTA 3 Traffic and Revenue Statistics for OCTA 3 OCTA Traffic and Revenue Summary 5 OCTA Eastbound Peak -Hour Volumes 6 OCTA Westbound Peak -Hour Volumes 7 OCTA Operational Highlights 8 Financial Highlights OCTA 10 Operations Overview RCTC 11 Traffic and Revenue Statistics for RCTC 11 RCTC Traffic and Revenue Summary 13 RCTC Peak -Hour Volumes 14 RCTC Eastbound Peak -Hour Volumes 15 RCTC Westbound Peak -Hour Volumes 17 RCTC Operational Highlights 19 Financial Highlights RCTC 20 Joint Agency Trip and Revenue Statistics 21 Joint Agency Traffic Statistics 21 Joint Agency Performance Measures 22 Joint Agency Transponder Distribution 22 Number of Accounts by Fiscal Year 23 Incoming Email Activity 23 i Express A Lases z 3 OPERATIONS OVERVIEW OCTA TRAFFIC AND REVENUE STATISTICS FOR OCTA Total traffic volume on the OCTA 91 Express Lanes for January 2019 was 1,360,016. This represents a daily average of 43,871. This is a 3.5% increase in total traffic volume from the same period last year when traffic levels totaled 1,313,903. Potential toll revenue for the month was $4,114,106 which represents an increase of 3.7% from the prior year's total of $3,966,063. Carpool percentage for the month was 26.30% as compared to the previous year's rate of 25.12%. Month -to -date traffic and revenue data are summarized in the table below. The following trip and revenue statistics tables represent all trips taken on the OCTA 91 Express Lanes and associated potential revenue for the month of January 2019. Current Month -to -Date (MTD) as of January 31, 2019 Trips Jan-19 MTD Actual Stantec MTD Projected # Variance % Variance Jan-18 MTD Actual Yr-to-Yr Variance Full Toll Lanes 1,002,301 1,042,806 (40,505) (3.9%) 983,855 1.9% 3+ Lanes 357,715 319,410 38,305 12.0% 330,048 8.4% Total Gross Trips 1,360,016 1,362,216 (2,200) (0.2%) 1,313,903 3.5% Revenue I Full Toll Lanes $4,033,705 $4,231,842 ($198,137) (4.7%) $3,888,690 3.7% 3+ Lanes $80,401 $80,731 ($330) (0.4%) $77,373 3.9% Total Gross Revenue $4,114,106 $4,312,573 ($198,467) (4.6%) $3,966,063 3.7% Average Revenue per Trip Average Full Toll Lanes $4.02 $4.06 ($0.04) (1.0%) $3.95 1.8% Average 3+ Lanes $0.22 $0.25 ($0.03) (12.0%) $0.23 (4.3%) Average Gross Revenue $3.03 $3.17 ($0.14) (4.4%) $3.02 0.3% Express A Lanes 3 4 The 2019 fiscal year-to-date traffic volume and potential toll revenue increased by 5.9% and 5.8%, respectively, when compared with the same period last year and. Year-to-date average revenue per -trip is $2.97. Fiscal year-to-date traffic and revenue data are summarized in the table below. The following trip and revenue statistics tables represent all trips taken on the OCTA 91 Express Lanes and associated potential revenue for the months of July 2018 through January 2019. FY 2018-19 Year to Date as of January 31, 2019 Trips FY 2018-19 YTD Actual Stantec YTD Projected # Variance % Variance FY 2017-18 YTD Actual Yr-to-Yr % Variance Full Toll Lanes 7,475,646 7,631,253 (155,607) (2.0%) 7,194,884 3.9% 3+ Lanes 2,692,985 2,328,424 364,561 15.7% 2,409,691 11.8% Total Gross Trips 10,168,631 9,959,677 208,954 2.1% 9,604,575 5.9% Revenue Full Toll Lanes $29,652,197 $30,450,076 ($797,879) (2.6%) $28,015,313 5.8% 3+ Lanes $530,317 $580,825 ($50,507) (8.7%) $504,958 5.0% Total Gross Revenue $30,182,514 $31,030,900 ($848,386) (2.7%) $28,520,271 5.8% Average Revenue per Trip Average Full Toll Lanes $3.97 $3.99 ($0.02) (0.5%) $3.89 2.1 % Average 3+ Lanes $0.20 $0.25 ($0.05) (20.0%) $0.21 (4.8%) Average Gross Revenue $2.97 $3.12 ($0.15) (4.8%) $2.97 0.0% Express A Lanes 4 5 OCTA Traffic and Revenue Summary The chart below reflects the total trips breakdown between Full Toll trips and HOV3+ trips for FY 2018-19 on a monthly basis. 1,800,000 1,600,000 1,400,000 1,200,000 1,000,000 800,000 600,000 400,000 200,000 0 FY 2018-19 Traffic Volume Overview Jul-18 Aug-18 Sep-18 Oct-18 Nov-18 Dec-18 Jan-19 Feb-19 Mar-19 Apr-19 May-19 Jun-19 Month OFull Toll Lanes ❑3+ Lanes The chart below reflects the gross potential revenue breakdown between Full Toll trips and HOV3+ trips for FY 2018-19 on a monthly basis. $5,000,000 $4,500,000 $4,000,000 am c a) t $3,500,000 $3,000,000 $2,500,000 FY 2018-19 Revenue Summary 77 422 E It d:11.ik3' E 78 927 visit ,1 80 401 $4,624,936 4,480,48 6,, Jul-18 Aug-18 Sep-18 Oct-18 Nov-18 Dec-18 Jan-19 Feb-19 Mar-19 Apr-19 May-19 Jun-19 Month OFull Toll Lanes ■3+ Lanes elle, Express Lanes 5 6 Peak traffic hour in the eastbound direction reached or exceeded 90% or more of defined capacity 18 times during the month of January 2019. As demonstrated on the next chart, westbound peak hour traffic volumes top out at 79% of defined capacity. OCTA EASTBOUND PEAK -HOUR VOLUMES Monday 12/31/18 Tuesday 01/01/19 Wednesday 01/02/19 Thursday 01/03/19 Friday 01/04/19 PM Time Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. 1400 -1500 $5.05 339 730 21% $5.05 515 2,638 78% $5.95 562 3,194 94% $6.35 601 3,235 95% 1500-1600 $5.05 306 692 20% $7.00 671 2,891 85% $6.00 639 3,008 88% $9.65 638 2,637 78% 1600-1700 $5.05 304 703 21% $6.75 533 2,982 88% $8.80 567 2,881 85% $9.45 452 2,702 79% 1700-1800 $5.05 379 760 22°/o $6.90 528 2,432 72% $9.20 507 2,491 73% $6.90 541 2,749 81% 1800-1900 $5.05 376 753 22% $3.85 617 2,397 71% $4.75 458 1,679 49% $6.40 802 2,824 83% 1900-2000 $4.55 391 694 20°/o $3.75 389 1,201 35% $5.50 532 2,162 64% $5.95 592 1,868 55% Monday 01/07/19 Tuesday 01/08/19 Wednesday 01/09/19 Thursday 01/10/19 Friday 01/11/19 PM Time Price HOV Vol. Cap. Price HOV Vol. Cap. Price HC4/ Vol. Cap. Price HC4/ Vol. Cap. Price HOV Vol. Cap. 1400-1500 $5.05 445 2,494 73% $5.05 478 2,851 84% $5.05 448 2,885 85% $5.95 534 3,260 96% $6.35 588 3,359 99% 1500-1600 $5.40 713 3,274 96% $5.65 683 2,823 83% $7.00 749 2,959 87% $6.00 680 3,093 91% $9.65 785 2,632 77% 1600 - 1700 $5.25 470 2,765 81 % $5.50 492 2,917 86% $6.75 518 3,151 93% $8.80 597 3,020 89% $9.45 531 2,617 77% 1700-1800 $5.20 623 3,053 90% $5.40 539 2,880 85% $6.90 479 2,493 73% $9.20 530 2,357 69% $6.90 627 2,872 84% 1800-1900 $5.40 768 2,576 76°/o $3.85 741 2,953 87% $3.85 751 2,902 85% $4.75 761 2,978 88% $6.40 796 2,889 85% 1900 - 2000 $3.75 436 1,379 41% $3.75 653 2,347 69% $3.75 728 2,573 76% $5.50 761 2,646 78% $5.95 685 2,149 63% Monday 01/14/19 Tuesday 01/15/19 Wednesday 01/16/19 Thursday 01/17/19 Friday 01/18/19 PM Time Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. 1400 - 1500 $5.05 395 2,300 68 % $5.05 408 2,657 78% $5.05 105 544 16 / $5.95 449 2,952 87% $6.35 618 3,379 99% 1500-1600 $5.40 613 2,788 82% $5.65 601 2,550 75% $7.00 538 2,424 71% $6.00 645 3,009 89% $9.65 754 2,644 78% 1600 - 1700 $5.25 457 2,629 77°/ $5.50 441 2,661 78% $6.75 515 3,021 89% $8.80 457 2,654 78% $9.45 492 2,685 79% 1700 - 1800 $5.20 513 2,810 83% $5.40 524 2,596 76% $6.90 482 2,381 70% $9.20 450 2,084 61°/o $6.90 562 2,781 82% 1800-1900 $5.40 642 2,362 69% $3.85 651 2,672 79% $3.85 572 2,314 68% $4.75 547 2,037 60°/o $6.40 756 2,857 84% 1900-2000 $3.75 379 1,438 42% $3.75 560 2,127 63% $3.75 462 1,689 50% $5.50 390 1,447 43% $5.95 749 2,482 73% Monday 01/21/19 Tuesday 01/22/19 Wednesday 01/23/19 Thursday 01/24119 Friday 01/25/19 PM Time Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. 1400-1500 $5.05 605 2,588 76% $5.05 424 2,868 84% $5.05 922 1,713 50% $5.95 470 2,955 87% $6.35 565 3,200 94% 1500-1600 $5.40 729 2,856 84% $5.65 658 2,843 84% $7.00 713 3,110 91% $6.00 670 3,107 91% $9.65 686 2,441 72% 1600-1700 $5.25 536 2,677 79% $5.50 431 2,717 80% $6.75 581 3,404 100% $8.80 557 2,946 87% $9.45 509 2,741 81% 1700-1800 $5.20 624 2,765 81% $5.40 585 2,851 84% $6.90 451 2,209 65% $9.20 505 2,464 72% $6.90 581 2,776 82% 1800-1900 $5.40 697 2,081 61% $3.85 692 2,864 84% $3.85 789 3,263 96% $4.75 688 2,896 85% $6.40 672 2,733 80% 1900-2000 $3.75 553 1,537 45% $3.75 702 2,797 82% $3.75 733 2,717 80% $5.50 684 2,577 76% $5.95 754 2,485 73% Monday 01/28/19 Tuesday 01/29/19 Wednesday 01/30/19 Thursday 01/31/19 Friday 02/01/19 PM Time Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. 1400-1500 $5.05 392 2,471 73% $5.05 413 2,812 83% $5.05 444 2,718 80% $5.95 462 3,117 92% 1500-1600 $5.40 693 3,129 92% $5.65 699 2,878 85% $7.00 654 2,896 85% $6.00 647 2,930 86% 1600-1700 $5.25 478 2,959 87% $5.50 521 3,040 89% $6.75 550 3,189 94% $8.80 520 2,868 84% 1700-1800 $5.20 565 2,975 88% $5.40 581 2,953 87% $6.90 477 2,518 74% $9.20 479 2,227 66°/ 1800-1900 $5.40 669 2,565 75% $3.85 732 3,021 89% $3.85 713 3,093 91% $4.75 565 2,311 68% 1900-2UU $3.75 599 2,248 66% $3.75 589 2,207 65% $3.75 678 2,620 77% $5.50 395 1,498 44/ Express A lanes 6 7 OCTA WESTBOUND PEAK -HOUR VOLUMES Monday 12/31/18 Tuesday 01/01/19 Wednesday 01/02/19 Thursday 01/03/19 Friday 01/04/19 AM Time Price HOV Vol. Cap. Price HCV Vol. Cap. Price HCV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. 0400-0500 $1.65 46 96 3% $3.00 689 2,204 65% $3.00 719 2,133 63% $3.00 649 1,817 53% 0500-0600 $1.65 48 106 3% $4.85 770 2,189 64% $4.85 805 2,263 67% $4.60 705 2,224 65% 0600-0700 $1.65 33 91 3% $5.05 437 1,659 49% $5.05 479 1,716 50% $4.85 415 1,682 49% 0700- 0800 $1.65 36 94 3% $5.55 333 1,433 42% $5.55 379 1,618 48% $5.40 352 1,533 45% 0800- 0900 $1.65 91 227 7% $5.05 288 1,612 47% $5.05 326 1,734 51% $4.85 338 1,719 51% 0900-1000 $3.00 167 380 11% $4.00 334 1,437 42% $4.00 354 1,554 46% $4.00 378 1,828 54% Monday 01/07/19 Tuesday 01/08/19 Wednesday 01/09/19 Thursday 01/10/19 Friday 01/11/19 AM Time Price HCV Vol. Cap. Price HCV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HCV Vol. Cap. 0400-0500 $3.00 772 2,461 72% $3.00 775 2,343 69% $3.00 771 2,393 70% $3.00 780 2,335 69% $3.00 670 1,936 57% 0500 - 0600 $4.85 868 2,383 70% $4.85 993 2,639 78% $4.85 902 2,518 74% $4.85 892 2,504 74% $4.60 806 2,420 71% 0600 - 0700 $5.05 626 2,043 60% $5.05 632 2,021 59% $5.05 675 2,130 63% $5.05 656 2,103 62% $4.85 651 2,012 59% 0700-0800 $5.55 495 2,008 59% $5.55 511 2,054 60% $5.55 480 1,944 57% $5.55 528 2,091 62% $5.40 486 1,963 58% 0800-0900 $5.05 353 1,968 58% $5.05 321 1,962 58% $5.05 365 2,042 60% $5.05 394 2,123 62% $4.85 339 1,904 56% 0900-1000 $4.00 404 1,987 58% $4.00 350 1,966 58% $4.00 411 2,104 62% $4.00 395 2,242 66% $4.00 359 1,601 47% Monday 01/14/19 Tuesday 01/15/19 Wednesday 01/16/19 Thursday 01/17/19 Friday 01/18/19 AM Time Price HOV Vol. Cap. Price HCV Vol. Cap. Price HCN Vol. Cap. Price HOV Vol. Cap. Price HCV Vol. Cap. 0400 - 0500 $3.00 710 2,289 67% $3.00 688 2,078 61% $3.00 732 2,043 60% $3.00 707 2,055 60% $3.00 652 1,858 55% 0500-0600 $4.85 831 2,327 68% $4.85 833 2,238 66% $4.85 679 1,787 53% $4.85 790 2,153 63% $4.60 739 2,235 66% 0800- 0700 $5.05 591 1,925 57% $5.05 581 1,861 55% $5.05 649 1,931 57% $5.05 590 1,823 54% $4.85 660 1,967 58% 0700-0800 $5.55 412 1,744 51% $5.55 416 1,752 52% $5.55 483 2,011 59% $5.55 446 1,797 53% $5.40 466 1,860 55% 0800-0900 $5.05 246 1,805 53% $5.05 223 1,522 45% $5.05 311 1,866 55% $5.05 292 1,913 56% $4.85 292 1,620 48% 0900-1000 $4.00 212 1,592 47% $4.00 176 1,487 44% $4.00 284 1,948 57% $4.00 258 1,798 53% $4.00 307 1,754 52% Monday 01/21/19 Tuesday 01/22/19 Wednesday 01/23/19 Thursday 01/24/19 Friday 01125/19 AM Time Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. 0400-0500 $3.00 572 1,767 52% $3.00 749 2,375 70% $3.00 769 2,354 69% $3.00 765 2,346 69% $3.00 674 1,912 56% 0500-0600 $4.85 570 1,737 51% $4.85 1003 2,679 79% $4.85 922 2,491 73% $4.85 887 2,390 70% $4.60 757 2,310 68% 0600 - 0700 $5.05 342 1,327 39% $5.05 641 2,130 63% $5.05 674 2,180 64% $5.05 701 2,227 66% $4.85 644 2,098 62% 0700-0800 $5.55 320 1,422 42% $5.55 490 2,137 63% $5.55 495 2,080 61% $5.55 460 1,963 58% $5.40 490 1,926 57°/0 0800-0900 $5.05 329 1,318 39% $5.05 300 2,050 60% $5.05 302 2,054 60% $5.05 342 2,133 63% $4.85 343 2,007 59% 0900-1000 $4.00 413 1,431 42% $4.00 333 2,380 70% $4.00 324 2,149 63% $4.00 368 2,178 64% $4.00 365 2,049 60% Monday 01/28/19 Tuesday 01/29/19 Wednesday 01/30/19 Thursday 01/31/19 Friday 02/01/19 AM Time Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. 0400-0500 $3.00 747 2,423 71% $3.00 765 2,449 72% $3.00 810 2,422 71% $3.00 749 2,236 66% 0500 - 0600 $4.85 879 2,489 73% $4.85 966 2,516 74% $4.85 857 2,391 70% $4.85 826 2,276 67% 0600-0700 $5.05 621 2,131 63% $5.05 611 2,084 61% $5.05 646 2,070 61% $5.05 653 2,033 60% 0700-0800 $5.55 512 2,130 63% $5.55 536 2,236 66% $5.55 528 2,262 67% $5.55 411 1,889 56% 0800 - 0900 $5.05 326 2,210 65% $5.05 329 2,167 64% $5.05 319 2,064 61% $5.05 262 1,700 50% 0900-1000 $4.00 296 2,059 61% $4.00 304 2,055 60% $4.00 288 2,155 63% $4.00 216 1,573 46% Express A Larses 8 CTA OPERATIONAL HIGHLIGHTS On -road Operations OCTA Customer Assistance Specialists (CAS) responded to 103 calls during the month of January. Of those calls, 81 were to assist disabled vehicles and 9 call to remove debris. The CAS provided assistance to 6 accidents in the Express Lanes and 7 accidents originating from the SR91 general-purpose lanes. Electronic Toll and Traffic Management System Project Update An agreement with Kapsch TrafficCom USA, Inc., (Kapsch) was executed in June 2018 to provide toll lane system integrator services for the design, installation, operations, and maintenance of the electronic toll and traffic management system for the 91 Express Lanes. In January, Kapsch has developed several project plans and documentations and held weekly coordination meetings with OCTA and Cofiroute in preparation for the transition to the new lane system. This new lane system will be able to read the new 6C protocol as well as the current Title 21 protocol. Following RCTC's completion of their lane system installation on the 91 Express Lanes, OCTA will commence installation on the Orange County segment. It is anticipated the OCTA lane system equipment at the gantries will be replaced in spring 2019. 6C Transition Update In addition to the lane system replacement, the back -office system will need to be modified in order to process the new transponders and changes to the customer account plans. Modification to the back -office system will commence when the lane system installations for both OCTA and RCTC have been completed. Distribution of the new 6C transponders to customers will begin after the back -office system changes have been made. OCTA and RCTC have prepared a series of customer communication to be provided to customers to facilitate the transition to the new protocol and changes to the account plans. Amendment to the Three -Party Operating Agreement As referenced above, due to the back -office system changes, an amendment to the OCTA, RCTC, Cofiroute USA (CUSA) Operating Agreement is required. Staff from both OCTA and RCTC have been in negotiations with CUSA for the amendment. It is etExpress A Larses 8 9 anticipated there will be no change to the maximum obligation of the contract. The amendment is expected to be finalized by early spring 2019. California Highway Patrol Agreement Staff is currently in discussion with the California Highway Patrol (CHP) for a new agreement to provide enforcement services on the OCTA 91 Express Lanes. As a requirement of the Franchise Agreement, OCTA is required to use CHP for enforcement services. Staff will be bringing forth the agreement for Board approval in the next few months. etExpress A Larses 9 10 FINANCIAL HIGHLIGHTS OCTA 91 Express Lanes Operating Statement 'YTD as of : 1/31/2019 YTD Variance Description Actual {I) Budget {7] Dollar $ Percent M). Operating revenues: Toll revenue $ 27,149,872.00 $ 28,726,208.00 $ (1,576,336.00) (5.5) Fee revenue 4,492,908.48 3,197,894.00 1,296,014.48 40.6 Total operating revenues 31,642,780.48 31,924,102.00 (281,321.62) (0.9) Operating expenses: Contracted services 3,824,352.35 4,381,630.00 557,277.65 12.7 Administrative fee 1,447,278.00 1,607,599.00 160,321.00 10.0 Other professional services 381,498.91 1,902,186.00 1,620,687.09 79.9 Credit card processing fees 766,521.70 748,147.00 (17,374.70) (2.3) Toll road account servicing 401,956.21 449,233.00 47,276.79 10.5 Other insurance expense 205,675.51 437,325.00 231,649.49 53.0 Tall road maintenance supply repairs 141,830.90 155,870.00 14,039.10 9.0 Patrol services 412,006_20 463,603.00 51,597.80 11.1 Building equipment repairs and maint 75,661.76 229,582.00 153,920.24 67.0 Other services 5,151.00 15,831.00 10,680.00 67.5 Utilities 29,572.49 38,486.00 8,913.51 23.2 Office expense 48,746_92 116,067.00 67,321.08 68.0 Bad debt expense 103,425.30 - (103,425.30) N/A Miscellaneous {z} 84,695.14 430,637.00 345,941.86 80.3 Leases 290,185.54 268,226.00 (21,959.54) (8.2) Total operating expenses 8,217,666_93 . 11,244,422.00 . 3,026,866.07 26.9 Depreciation and amortization {3) 2,007,820.73 - (2,007,820.73) N/A Operating income floss} 21,417,403.82 20,679,680.00 737,723.82 3.6 Nonoperating revenues expenses}: Reimbursement from Other Agencies 342,974.97 652,393.00 (309,418.03) (47.4) Interest income 1,728,263.11 1,294,874.00 433,389.11 33.5 Interest expense F (2,875,220.65)F (2,922,472.00) 47,251.35 F 1.6 Other 6,832.40 - 6,832.40 N/A Total nonoperating revenues iexpenses) (797,150.17) (975,205.00) 178,054.83 18.3 Transfers in - - - N/A Transfers out (1,076,642.23) (14,351,766.00) 13,276,223.77 92.6 Net income floss}I $ 19,543,111.42 I $ 5,352,709.04 I $14,191,602.42 I 265.1 'Actual amounts are accounted for on the accrual basis of accounting in an enterprise fund. Budget amounts are accounted for on a modified accrual basis of a.ccounting. 'Miscellaneous expenses include: Bond Insurance Casts, Bank Service Charge, Transponder Materials. 'Depreciation and amortization are not budgeted dems. Capital Asset Activity During the seven months ending January 31, 2019, capital asset activities included $349, 599 for the Electronic Toll and Traffic Management system replacement project and $114,251 for transponder purchases. Express A Lanes 10 11 OPERATIONS OVERVIEW RCTC TRAFFIC AND REVENUE STATISTICS FOR RCTC Total traffic volume on the RCTC 91 Express Lanes for January 2019 was 1,186,225. This represents a daily average of 38,265. This is an 8% increase in total traffic volume from the same period last year when traffic levels totaled 1,098,507. Potential toll revenue for the month was $4,764,682 which represents an increase of 20.4% from the prior year's total of $3,957,020. Carpool percentage for the month was 24.28% as compared to the previous year's rate of 22.23%. Month -to -date traffic and revenue data are summarized in the table below. The following trip and revenue statistics tables represent all trips taken on the RCTC 91 Express Lanes and associated potential revenue for the month of January 2019. Current Month -to -Date (MTD) as of January 31, 2019 Trips JAN-19 MTD Actual Stantec MTD Projected # Variance % Variance JAN-18 MTD Actual Yr-to-Yr ok Variance Full Toll Lanes 898,175 621,986 276,189 44.4% 854,256 5.1% 3+ Lanes 288,050 228,000 60,050 26.3% 244,251 17.9% Total Gross Trips 1,186,225 849,986 336,239 39.6% 1,098,507 8.0% Revenue Full Toll Lanes $4,724,916 $1,885,700 $2,771,216 141.8% $3,923,753 20.4% 3+ Lanes $39,766 $0 $39,766 $33,267 19.5% Total Gross Revenue $4,764,682 $1,885,700 $2,810,982 143.9% $3,957,020 20.4% Average Revenue per Trip Average Full Toll Lanes $5.26 $3.03 $2.23 73.6% $4.59 14.6% Average 3+ Lanes $0.14 $0.00 $0.14 $0.14 0.0% Average Gross Revenue $4.02 $2.22 $1.80 81.1% $3.60 11.7% Express A Lanes 11 12 The 2019 fiscal year-to-date (YTD) traffic volume is 5.7% higher when compared with the same period last year. The 2019 fiscal year-to-date revenue is 23.3% higher than for the same period last year. The traffic and revenue increases are attributed to higher demand and increase toll rates to manage the demand. Year-to-date average revenue per -trip is $3.65. Fiscal year-to-date traffic and revenue data are summarized in the table below. The following trip and revenue statistics tables represent all trips taken on the RCTC 91 Express Lanes and associated potential revenue for the months of July 2018 through January 2019. FY 2018-19 Year to Date as of January 31, 2019 Trips FY 2018-19 YTD Actual Stantec YTD Projected # Variance % Variance FY 2017-18 YTD Actual Yr-to-Yr % Variance Full Toll Lanes 6,675,335 4,363,000 2,312,335 53.0% 6,524,368 2.3% 3+ Lanes 2,137,267 1,552,343 584,924 37.7% 1,814,507 17.8% Total Gross Trips 8,812,602 5,915,343 2,897,259 49.0% 8,338,875 5.7% Revenue Full Toll Lanes $31,924,543 $13,123,457 $18,801,086 143.3% $25,882,489 23.3% 3+ Lanes $252,293 $0 $252,293 $218,282 15.6% Total Gross Revenue $32,176,836 $13,123,457 $19,053,379 145.2% $26,100,772 23.3% Average Revenue per Trip Average Full Toll Lanes $4.78 $3.01 $1.77 58.8% $3.97 20.4% Average 3+ Lanes $0.12 $0.00 $0.12 $0.12 0.0% Average Gross Revenue $3.65 $2.22 $1.43 64.4% $3.13 16.6% etExpress Lakes 12 13 RCTC Traffic and Revenue Summary The chart below reflects the total trips broken down between Full Toll lanes and HOV3+ lanes for FY 2018-19 on a monthly basis. 1,400,000 1,225,000 1,050,000 875,000 m g 700,000 0 > 525,000 350,000 175,000 0 FY 2018-19 Traffic Volume Overview I I Jul-18 Aug-18 Sep-18 Oct-18 Nov-18 Dec-18 Jan-19 Feb-19 Mar-19 Apr-19 May-19 Jun-19 Month ❑Full Toll Lanes ❑3+ Lanes The chart below reflects the gross potential revenue breakdown between Full Toll lanes and HOV3+ lanes for FY 2018-19 on a monthly basis. $5,200,000 $4,800,000 $4,400,000 $4,000,000 m d • $3,600,000 > d • $3,200,000 $2,800,000 $2,400,000 $2,000,000 FY 2018-19 Revenue Summary Jul-18 Aug-18 Sep-18 Oct-18 Nov-18 Dec-18 Jan-19 Feb-19 Mar-19 Apr-19 May-19 Jun-19 Month OFull Toll Lanes 03+ Lanes til4Express Jr Lanes 13 14 RCTC PEAK -HOUR VOLUMES RCTC regularly evaluates traffic volumes for peak period hours where Express Lanes performance is degraded and either increases or decreases tolls. Toll rates were adjusted once in January to improve the level of service in the peak hours where demand exceeded capacity. Hours highlighted in green were increased and hours highlighted in red were decreased. Hours that are highlighted in yellow were flagged for continued evaluation. etExpress Larses 14 15 RCTC EASTBOUND PEAK -HOUR VOLUMES Eastbound PM Peak - County Line to McKinley Monday 12/31/18 Tuesday 01/01/19 Wednesday 01/02/19 Thursday 01/03/19 Friday 01/04119 PM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS 1400-1500 $1.50 151 275 426 B $6.70 309 1019 1,328 F $8.85 304 1,110 1,414 F $17.70 302 1,010 1,312 F 1500-1600 $1.50 148 203 351 A $7.55 346 951 1,297 E $10.60 342 923 1,265 E $17.70 356 941 1,297 E 1600 -1700 $1.50 137 189 326 A $5.15 234 959 1,193 D $7.90 267 872 1,139 D $11.40 250 922 1,172 D 1700-1800 $1.50 161 205 366 A $5.15 232 742 974 C $5.15 236 831 1,067 D $6.70 262 903 1,165 D 1800-1900 $1.50 153 175 328 A $5.15 268 666 934 C $5.15 180 487 667 B $6.70 373 828 1,201 E 1900-2000 $1.50 164 137 301 A $3.95 170 345 515 B $4.05 291 630 921 C $5.15 273 650 923 C Monday 01107119 Tuesday 01/08/19 Wednesday 01/09/19 Thursday 01/10/19 Friday 01/11/19 PM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HCN SOV Vol. LOS Price HCN SOV Vol. LOS Price HOV SCN Vol. LOS 1400-1500 $6.70 239 946 1,185 D $6.70 243 984 1,227 E $6.70 240 1,010 1,250 E $8.85 263 1,254 1,517 F $17.70 340 1,099 1,439 F 1500-1600 $6.70 342 1,039 1,381 F $5.15 349 957 1,306 F $7.55 354 946 1,310 F $10.60 357 972 1,329 F $17.70 386 893 1,279 E 1600-1700 $5.15 216 908 1,124 D $6.70 229 900 1,129 D $5.15 240 972 1,212 E $7.90 269 947 1,216 E $11.40 261 951 1,212 E 1700-1800 $5.15 234 8C6 1,040 D $5.15 230 895 1,125 D $5.15 203 782 985 C $5.15 232 829 1,061 D $6.70 274 899 1,173 D 1800-1900 $5.15 330 692 1,022 D $5.15 285 822 1,107 D $5.15 320 810 1,130 D $5.15 312 900 1,212 E $6.70 395 932 1,327 F 1900-2000 $2.20 187 402 589 B $4.05 238 696 934 C $3.95 300 727 1,027 D $4,05 296 833 1,134 D $5.15 286 710 996 C Monday 01/14/19 Tuesday 01/15/19 Wednesday 01/16/19 Thursday 01/17/19 Friday 01/18/19 PM Time Price HCN SCN Vol. LOS Price HCN SOV Vol. LOS Rice HOV SOV Vol. LOS Rice HOV SOV Vol. LOS Price HOV SCN Vol. LOS 1400-1500 $6.70 215 883 1,098 D $6.70 185 800 985 C $6.70 186 749 935 C $8.85 246 995 1,241 E $17.70 414 1,143 1,557 F 1500-1600 $6.70 303 838 1,141 D $5.15 294 841 1,135 D $7.55 332 892 1,224 E $10.60 294 911 1,205 E $17.70 424 891 1,315 F 1600-1700 $5.15 172 814 986 C $6.70 183 753 936 C $5.15 206 867 1,073 D $7.93 173 822 995 C $11.40 283 980 1,263 E 1700-1800 $5.15 217 774 991 C $5.15 2C0 695 895 C $5.15 191 677 868 C $5.15 193 601 794 B $6.70 271 945 1,216 E 1800-1900 $5.15 255 645 900 C $5.15 254 694 948 C $5.15 228 681 909 C $5.15 218 541 759 B $6.70 371 905 1,276 E 1900-2000 $2.20 164 474 638 B $4.05 224 681 935 C $3.95 191 486 677 B $4.05 157 392 549 B $5.15 366 837 1,203 E Monday 01/21/19 Tuesday 01/22/19 Wednesday 01/23/19 Thursday 01/24/19 Friday 01/25/19 PM Time Price HOV SOV Vol. LOS Price HOV SON Vol. LOS Rice HOV SOV Vol. LOS Rice HOV SOV Vol. LOS Price HOV SON Vol. LOS 1400.1500 $6.70 320 930 1,250 E $6.70 2C0 983 1,183 D $6.70 151 738 889 C $8.85 247 1,042 1,289 E $17.70 374 1,060 1,434 F 1500-1600 $6.70 416 1,124 1,540 F $5.15 349 960 1,309 F $7.55 364 987 1,351 F $10.60 349 948 1,297 E $17.70 393 822 1,215 E 1600-1700 $5.15 348 1,167 1,515 F $6.70 183 829 1,012 D $5.15 252 1,003 1,255 E $7.90 253 915 1,198 D $11.40 249 989 1,238 E 1700-1800 $5.15 262 777 1,039 D $5.15 233 819 1,052 D $5.15 220 804 1,024 D $5.15 239 821 1,060 D $6.70 283 962 1,245 E 1800-1900 $5.15 315 571 886 C $5.15 295 743 1,038 D $5.15 342 888 1,230 E $5.15 310 865 1,175 D $6.70 328 932 1,260 E 1900.2000 $2.20 260 515 775 B $4.05 309 759 1,068 D $3.95 274 800 1,074 D $4,05 266 862 1,128 D $5.15 337 877 1,214 E Monday 01/28/19 Tuesday 01/29/19 Wednesday 01/30/19 Thursday 01/31/19 Friday 02/01/19 PM Time Rice HOV SOV Vol. LOS Rice HOV SOV Vol. LOS Rice HOV SOV Vol. LOS Rice HOV SOV Vol. LC6 Rice HOV SOV Vol. LOS 1400.1500 $6.70 215 869 1,084 D $6.70 230 976 1,206 E $6.70 220 943 1,163 D $8.85 260 1,044 1,304 F 1500.1600 $6.70 363 980 1,343 F $5.15 362 921 1,283 E $7.55 348 896 1,244 E $10.60 306 862 1,168 D 1600-1700 $5.15 239 957 1,196 D $6.70 226 924 1,150 D $5.15 235 1,022 1,257 E $7.90 213 870 1,083 D 1700-1800 $5.15 223 848 1,071 D $5.15 253 865 1,118 D $5.15 208 795 1,003 D $5.15 205 709 914 C 1800.1900 $5.15 256 706 962 C $5.15 324 786 1,110 D $5.15 333 852 1,185 D $5.15 259 647 906 C 1900.2000 $2.20 217 698 915 C $4.05 238 646 884 C $3.95 294 819 1,113 D $4.05 158 4C6 564 B etExpress Larses 15 16 Eastbound PM Peak - County Line to 1-15 South Monday 12/31/18 Tuesday 01/01/19 Wednesday 01/02/19 Thursday 01/03/19 Friday 01/04/19 PM Time Price KW SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS 1400-1500 $1.90 112 150 262 A $5.05 143 595 738 B $5.05 147 753 900 C $5.15 153 723 876 C 1500-1600 $1.90 70 112 182 A $5.15 148 614 762 B $5.15 161 671 832 C $2.80 171 620 791 B 1600-1700 $1.90 73 115 188 A $2.85 122 619 741 B $2.80 156 637 793 B $2.85 99 587 686 B 1700-1800 $1.90 101 121 222 A $2.85 135 458 593 B $2.85 119 511 630 B $2.85 150 535 685 B 1800-1900 $1.90 114 97 211 A $2.85 129 456 585 B $2.85 86 279 365 A $2.85 199 516 715 B 1900-2000 $1.90 119 84 203 A $2.85 105 226 331 A $2.85 144 440 584 B $2.85 150 364 514 B Monday 01/07/19 Tuesday 01108/19 Wednesday 01/09/19 Thursday 01/10/19 Friday 01/11/19 PM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Rice HOV SOV Vol. L0S Price HOV SOV Vol. LOS 1400.1500 $2.85 134 632 766 B $5.15 141 703 844 C $5.05 126 671 797 B $5.05 145 716 861 C $5.15 147 774 921 C 1500.1600 $2.85 190 727 917 C $2.80 171 673 844 C $5.15 180 614 794 B $5.15 161 670 831 C $2.80 177 529 706 B 1600.1700 $2.85 135 615 750 B $2.85 112 647 759 B $285 127 705 832 C $2.80 139 658 797 B $2.85 135 561 696 B 1700-1800 $2.85 157 598 755 B $2.85 118 583 701 B $2.85 119 475 594 B $2.85 125 478 603 B $2.85 163 530 693 B 1800-1900 $2.85 166 472 638 B $2.85 167 545 712 B $2.85 183 515 698 B $2.85 177 489 666 B $2.85 144 431 575 B 1900-2000 $2.85 133 258 391 A $2.85 154 450 604 B $2.85 194 523 717 B $2.85 219 458 677 B $2.85 175 405 580 B Monday 01/14/19 Tuesday 01/15/19 Wednesday 01/16/19 Thursday 01/17/19 Friday 01/18/19 PM Time Price HOV SON Vol. LOS Rice HOV SOV Vol. LOS Rice HOV SOV Vol. LOS Rice HOV SOV Vol. LC6 Rice HOV SOV Vol. LOS 1400-1500 $2.85 102 625 727 B $5.15 87 529 616 B $5.05 98 552 650 B $5.05 98 630 728 B $5.15 137 754 891 C 1500-1600 $2.85 172 563 735 B $2.80 152 589 741 B $5.15 165 692 857 C $5.15 128 548 676 B $2.80 183 578 761 B 1600-1700 $2.85 114 537 651 B $2.85 105 559 664 B $2.85 121 636 757 B $2.80 126 570 696 B $2.85 109 602 711 B 1700-1800 $2.85 117 517 634 B $2.85 120 505 625 B $2.85 103 452 555 B $2.85 94 392 486 B $2.85 120 539 659 B 1800-1900 $2.85 142 465 607 B $2.85 129 477 606 B $2.85 127 432 559 B $2.85 118 338 456 B $2.85 173 515 688 B 1900-2000 $2.85 108 330 438 B $2.85 116 401 517 B $2.85 105 312 417 B $2.85 79 263 342 A $2.85 175 516 691 B Monday 01/21/19 Tuesday 01/22/19 Wednesday 01/23/19 Thursday 01/24/19 Friday 01/25119 PM Time Rice HCN SCN Vol. LOS Rice HOV SOV Vol. LOS Rice HOV SOV Vol. LOS Rice HOV SOV Vol. L0S Rice HOV SOU/ Vol. LOS 1400-1500 $2.85 150 568 718 B $5.15 123 708 831 C $5.05 66 503 569 B $5.05 144 691 835 C $5.15 120 725 845 C 1500-1600 $2.85 60 169 229 A $2.80 160 635 795 B $5.15 164 646 810 C $5.15 141 657 798 B $2.80 157 500 657 B 1600-1700 $2.85 158 604 762 B $2.85 101 594 695 B $285 142 767 909 C $280 117 694 811 C $2.85 130 605 735 B 1700-1800 $2.85 161 472 633 B $2.85 128 609 737 B $2.85 111 487 598 B $2.85 102 526 628 B $2.85 130 5.54 694 B 1800-1900 $2.85 175 362 537 B $2.85 129 515 644 B $2.85 172 627 799 B $2.85 142 537 679 B $285 124 513 637 B 1900-2000 $2.85 166 298 464 B $2.85 171 593 764 B $2.85 167 574 741 B $2.85 168 483 651 B $285 174 473 647 B Monday 01/28/19 Tuesday 01/29/19 Wednesday 01/30/19 Thursday 01/31/19 Friday 02/01/19 PM Time Price HOV SOV Vol. LOS Rice HOV SOV Vol. LOS Rice HOV SOV Vol. LOS Rice KW SOV Vol. L0S Price HOV SOV Vol. LOS 1400-1500 $2.85 94 612 706 B $5.15 114 671 785 B $5.05 99 607 706 B $5.05 101 779 880 C 1500-1600 $285 166 663 829 C $280 170 659 829 C $5.15 151 609 760 B $5.15 151 588 739 B 1600-1700 $2.85 114 642 756 B $2.85 122 677 799 B $285 127 687 814 C $2.80 115 601 716 B 1700-1840 $2.85 131 596 727 B $2.85 125 567 692 B $2.85 87 518 605 B $2.85 93 422 515 B 1800-1900 $2.85 119 474 593 B $2.85 160 554 714 B $2.85 103 530 633 B $2.85 124 461 585 B 1900-2000 $2.85 159 514 673 B $2.85 153 445 598 B $2.85 159 470 629 B $2.85 101 281 382 A Express A Larses i6 17 RCTC WESTBOUND PEAK -HOUR VOLUMES Westbound AM Peak - McKinley to County Line Monday 12/31/18 Tuesday 01/01/19 Wednesday 01/02/19 Thursday 01/03/19 Friday 01/04/19 AM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SON Vol. LOS Price HOV SOV Vol. LOS 0400- 0500 $1.50 16 27 43 A $7.85 384 1014 1,398 F $7.85 417 959 1,376 F $3.95 365 642 1,007 D 0500-0600 $1.50 17 29 46 A $18.45 444 657 1,101 D $18.20 484 733 1,217 E $9.20 424 900 1,324 E 0600-0700 $1.50 13 17 30 A $16.15 251 869 1,120 D $16.15 290 865 1,155 D $8.45 312 1,002 1,314 E 0700-0800 $1.50 19 35 54 A $13.95 252 864 1,116 D $12.20 265 992 1,257 E $6.70 267 979 1,246 E 0800-0900 $1.50 40 73 113 A $8.45 214 1015 1,229 E $9.20 237 986 1,223 E $6.70 211 891 1,102 D 0900- 1000 $1.50 73 140 213 A $6.70 165 688 853 C $6.70 216 721 937 C $4.05 163 722 885 C Monday 01/07/19 Tuesday 01/08/19 Wednesday 01/09/19 Thursday 01/10/19 Friday 01/11/19 AM Time Rice HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SON Vol. LOS Price HOV SOV Vol. LOS 0400-0500 $7.85 407 1,041 1,448 F $7.85 414 1,059 1,473 F $7.85 395 1,067 1,462 F $7.85 433 1,098 1,531 F $3.95 376 687 1,063 D O500.0600 $18.90 514 829 1,343 E $17.45 648 951 1,599 F $18.45 584 739 1,323 E $18.20 530 746 1,276 E $9.20 467 1,020 1,487 F O600.0700 $17.55 350 932 1,282 E $17.15 329 918 1,247 E $16.15 389 1,102 1,491 F $16.15 388 1,107 1,495 F $8.45 413 1,153 1,566 F 0700-0800 $13.20 345 1,192 1,537 F $13.20 343 1,192 1,535 F $13.95 346 1,212 1,558 F $12.20 370 1,280 1,650 F $6.70 386 1,269 1,655 F 0800-0900 $8.45 250 1,351 1,601 F $8.45 234 1,322 1,556 F $8.45 239 1,379 1,618 F $9.20 263 1,333 1,5% F $6.70 212 1,259 1,471 F 0900-1000 $5.15 170 907 1,077 D $6.70 161 969 1,130 D $6.70 186 1,080 1,266 E $6.70 195 1,119 1,314 E $4.05 162 607 859 C Monday 01/14/19 Tuesday 01/15/19 Wednesday 01/16/19 Thursday 01/17/19 Friday 01/18/19 AM Time Rice HCV SOV Vol. LOS Rice HOV SOV Vol. LOS Price HOV SOV Vol. LOS Rice HOV SON Vol. LOS Price HOV SON Vol. LOS 0400-0500 $7.85 386 956 1,342 E $7.85 344 863 1,207 E $7.85 377 777 1,154 D $7.85 367 835 1,202 E $3.95 343 6,32 945 C 0500-0600 $18.90 464 746 1,210 E $14.45 518 721 1,239 E $18.45 514 559 1,073 D $18.20 409 588 997 C $9.20 439 862 1,301 E 0600-0700 $17.55 321 843 1,164 D $17.15 259 737 996 C $16.15 690 1,848 2,448 F $16.15 294 833 1,127 D $8.45 384 1,044 1,428 F 0700-0800 $13.20 276 1,027 1,303 E $13.20 330 1,053 1,383 F $13.95 351 1,146 1,497 F $12.20 317 1,029 1,346 E $6.70 359 1,055 1,414 F 0800-0900 $8.45 170 1,130 1,300 E $8.45 189 1,063 1,252 E $8.45 232 1,114 1,346 E $9.20 224 1,209 1,433 F $6.70 225 903 1,128 D WOO-1000 $5.15 121 735 856 C $6.70 123 815 938 C $6.70 160 999 1,159 D $6.70 143 907 1,050 D $4.05 178 773 951 C Monday 01/21/19 Tuesday 01/22/19 Wednesday 01/23/19 Thursday 01/24/19 Friday 01/25/19 AM Time Rice HOV SOV Vol. LOS Rice HOV SOV Vol. L0S Price HOV SON Vol. L0S Price HOV SCN Vol. LOS Price HOV SCN Vol. LOS 0400-0500 $7.85 326 744 1,070 D $7.85 392 1,033 1,425 F $7.85 427 1,079 1,596 F $7.85 402 1,041 1,443 F $3.95 361 675 1,036 D 0500-0600 $18.90 345 672 1,017 D $14.45 656 1,016 1,672 F $18.45 548 744 1,292 E $18.20 563 795 1,358 F $9.20 486 1,000 1,486 F 0600-0700 $17.55 206 720 926 C $17.15 324 941 1,265 E $16.15 416 1,111 1,527 F $16.15 399 1,111 1,510 F $8.45 404 1,214 1,618 F 0700-0800 $13.20 231 837 1,068 D $13.20 381 1,246 1,627 F $13.95 391 1,235 1,626 F $12.20 390 1,242 1,632 F $6.70 373 1,181 1,554 F 0800-0900 $8.45 213 673 886 C $8.45 234 1,414 1,648 F :.45 247 1,397 1,644 F $9.20 244 1,428 1,672 F $6.70 261 1,218 1,479 F 0900.1000 $5.15 197 582 779 B $6.70 191 1,263 1,454 F $6.70 201 1,112 1,313 E $6.70 197 1,179 1,376 F $4.05 187 907 1,094 D Monday 01/28/19 Tuesday 01/29/19 Wednesday 01/30/19 Thursday 01/31/19 Friday 02/01/19 AM Time Rice HOV SOV Vol. LOB Rice HOV SOV Vol. LOS Rice HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS 0400-0500 $7.85 414 991 1,405 F $7.85 417 1,048 1,465 F $7.85 467 1,096 1,563 F $7.85 393 977 1,370 F 0500-0600 $18.90 554 807 1,361 F $17.45 607 850 1,457 F $18.45 489 677 1,166 D $18.20 516 758 1,274 E 0600-0700 $17.55 370 902 1,272 E $17.15 333 827 1,160 D $16.15 418 987 1,405 F $16.15 387 1,055 1,442 F 0700-0800 $13.20 372 1,234 1,606 F $13.20 390 1,287 1,677 F $13.95 382 1,315 1,607 F $12.20 341 1,149 1,490 F 0800-0900 $8.45 241 1,453 1,694 F $8.45 241 1,435 1,676 F $8.45 246 1,456 1,702 F $9.20 214 1,151 1,365 F 0900-1000 $5.15 185 1,051 1,236 E $6.70 175 1,051 1,226 E $6.70 176 1,089 1,265 E $6.70 139 858 997 C Express A Larses 17 18 Westbound AM Peak -1-15 North to County Line Monday 12/31/18 Tuesday 01/01/19 Wednesday 01/02/19 Thursday 01/B19 Friday 01/04/19 AM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LC6 0400.0500 1 $1.90 23 22 45 A $5.05 206 640 846 C $5.05 190 643 833 C $2.85 190 533 723 B 0500.0600 $1.90 22 37 59 A $15.70 323 918 1,241 E $13.70 360 920 1,280 E $5.15 283 834 1,117 D 0600.0700 $1.90 12 40 52 A $16.70 204 759 963 C $14.70 224 830 1,054 D $6.65 185 739 924 C 0700.0800 $1.90 15 32 47 A $12.70 132 725 857 C $11.70 138 761 899 C $6.65 134 740 874 C 0800.0900 $1.90 27 64 91 A '`: 55 90 709 799 B $6.65 106 811 917 C $5.15 134 736 870 C 0900 -1000 1 $1.90 61 98 159 A $5.15 126 522 648 B $5.15 112 616 728 B $'2.85 125 581 706 B Monday 01107119 Tuesday 01108/19 Wednesday 01/09/19 Thursday 01/10/19 Friday 01/11/19 AM Time Price HOV SON Vol. LOS Price HOV SOV Vol. LOS Rice HOV SOV Vol. LOS Rice HOV SOV Vol. LOS Rice HOV SOV Vol. LOS 0400-0500 $5.05 236 737 973 C $5.05 250 704 954 C $5.05 249 719 968 C $5.05 226 699 925 C $2.85 183 587 770 B 0500.0600 $17.40 365 868 1,233 E $15.40 377 970 1,347 E $15.70 361 1,018 1,379 E $13.70 365 1,036 1,401 F $5.15 323 880 1,203 E 0600.0700 $16.40 352 1,024 1,376 E $14.70 358 1,081 1,439 F $16.70 349 996 1,345 E $14.70 371 967 1,338 E $6.65 293 877 1,170 D 0700.0800 $12.40 243 1,106 1,349 E $10.70 223 1,092 1,315 E $1270 230 1,014 1,244 E $11.70 250 1,051 1,301 E $6.65 208 934 1,142 D 0800.0900 $8.55 168 868 1,036 D '`:.55 148 954 1,102 D '`:.55 161 984 1,145 D $6.65 179 1,034 1,213 E $5.15 159 835 994 C 0900.1000 $5.05 177 677 854 C $5.15 124 711 835 C $5.15 169 727 8% C $5.15 161 784 945 C $2.85 121 595 716 B Monday 01/14/19 Tuesday 01/15/19 Wednesday 01/16/19 Thursday 01/17/19 Friday 01/18/19 AM Time Rice HOV SOV Vol. LOS Rice HOV SOV Vol. LOS Rice HOV SOV Vol. LOS Rice HOV SOV Vol. LOS Price F. SOV Vol. LOS 0400-0500 $5.05 231 724 955 C $5.05 226 610 836 C $5.05 208 601 809 C $5.05 212 578 790 B $2.85 1:': 562 750 B 0500.0600 $17.40 358 874 1,232 E $15.40 320 805 1,125 D $15.70 206 231 437 B $13.70 332 830 1,162 D $5.15 294 834 1,128 D 0600-0700 $16.40 327 1,011 1,338 E $14.70 332 1,018 1,350 E $16.70 234 667 901 C $14.70 299 795 1,094 D $6.65 308 749 1,057 D 0700-0800 $1240 211 930 1,141 D $10.70 205 951 1,156 D $1270 253 1,029 1,282 E $11.70 198 844 1,042 D $6.65 195 :44 1,064 D 0800-0900 $8.55 120 908 1,023 D ":.55 117 913 1,030 D $8.55 135 1,0271,162 D $6.65 127 923 1,050 D $5.15 104 765 869 C 0900.1000 $5.05 93 670 763 B $5.15 81 658 739 B $5.15 115 808 923 C $5,15 81 681 762 B $2.85 95 603 698 B Monday 01/21/19 Tuesday 01/22/19 Wednesday 01/23/19 Thursday 01124/19 Friday 01/25/19 AM Time Rice HOV SOV Vol. LOS Rice HOV SON Vol. LOS Rice HOV SOV Vol. LOS Rice HOV SON Vol. LOB Rice HOV SOV Vol. LOS 0400.0500 $5.05 161 517 678 B $5.05 251 706 957 C $5.05 227 679 906 C $5.05 223 700 923 C $2.85 188 584 772 B 0500.0600 $17.40 248 686 934 C $15.40 389 962 1,351 E $15.70 375 1,035 1,410 F $13.70 333 994 1,327 E $5.15 233 898 1,191 D 0600.0700 $16.40 187 701 888 C $14.70 366 1,132 1,499 F $16.70 367 996 1,363 E $14.70 348 957 1,305 E $6.65 272 825 1,097 D 0700.0800 $1240 128 625 753 B $10.70 203 1,070 1,273 E $1270 239 1,093 1,332 E $11.70 202 975 1,177 D $6.65 198 892 1,090 D 0800-0900 $8.55 113 544 657 B ":.55 143 1,030 1,173 D '`:.55 129 1,101 1,220 E $6.65 122 1,0351,157 D $5.15 135 861 996 C 0900-1000 $5.05 140 468 608 B $5.15 129 921 1,050 D $5.15 121 845 966 C $5.15 132 846 978 C $2.85 130 701 831 C Monday 01/28/19 Tuesday 01/29/19 Wednesday 01/31)/19 Thursday 01/31/19 Friday 02/01/19 AM Time Rice HOV SOV Vol. LOS Rice HOV SON Vol. LOS Rice HOV SON Vol. LOS Rice HOV SOV Vol. LOS Rice HOV SOV Vol. LOS 0400.0500 $5.05 219 734 953 C $5.05 240 743 983 C $5.05 254 708 962 C $5.05 228 636 864 C 0503.0600 $17.40 366 976 1,342 E $15.40 367 893 1,260 E $15.70 346 1,075 1,421 F $13.70 350 910 1,260 E 0600.0700 $16.40 331 1,047 1,378 E $14.70 323 1,085 1,408 F $16.70 328 976 1,304 E $14.70 327 893 1,220 E 0700.0800 $12.40 241 1,108 1,349 E $10.70 261 1,165 1,426 F $1270 269 1,165 1,434 F $11.70 191 915 1,106 D 0800.0900 $8.55 147 1,134 1,231 E ":.55 141 1,135 1,276 E `:.55 127 1,047 1,174 D $6.65 117 914 1,031 D 0900-1000 $5.05 95 787 882 C $5.15 106 801 907 C $5.15 96 887 983 C $5.15 76 672 748 B Express A Lanes 3.8 19 RCTC OPERATIONAL HIGHLIGHTS On -road Operations RCTC Freeway Service Patrol (FSP) responded to 61 calls during the month of January. Of those calls, 42 were to assist disabled vehicles, 6 were to remove debris, 3 were for traffic breaks, and 10 were in response to accidents. 6C Transponder Technology Planning for the transition to the new transponder technology is underway. The lane system will be upgraded over a series of weekend with completion of that work expected by early spring 2019. The new sticker transponders have been received and are being prepared for distribution. Changes to the back office system to process the new transponders and make changes to the customer account plan are being finalized and will be released to the customer once both the RCTC and OCTA lane system upgrades are performed. A series of customer communication has been prepared to facilitate the process for providing the new transponders to customers. etExpress Larses 19 20 FINANCIAL HIGHLIGHTS RCTC ROTC 91 Express Lanes Operating Statement YTaas of : 1i31i2019 YTC Variance Description Actual' Buffet Dollar $ loercen: 1==1 Operating revenues: Toll Revenue Fee Revenue S 27,4336,157.30 4,576,979.52 $ 15,723,391.67 2,524,675.00 $ 5912,265.63 2,062,304.82 47.6 72.7 Total operating revenues 32,513,137.12 21,545,566.67 113964,570.45 50.9 Operating expenses: Salaries and Benefits Legal Services Advisory Services Audit and Accounting Fees Service Fees Other Professional Services Lease Expense Operations Utilities Supplies and Materials Membership. and Subscription Fees Office Equipment E. Furniture (Non -Capital) maintenance/Repairs Training Seminars and Conferences Transportation Expenses Lodging M ea Is Other Staff Expenses Advertising Program Management Program Operations Litigation Settlement Furniture & Equipment Improvements Depreciation Bad Debt Expense 260,351.07 30,332.88 27,433.44 - 2,799.35 459,902.59 131,305.11 1,629,79.3.53 23,574.W 197.75 12,296.50 22.62 50,900.76 675.013 1,809.44 1,954.07 1,069.25 227.43 6,335.413 26,945.49 4,391,454.82 7,51313.1313 5613,304.91 908,132.90 5,315,326.61 a 16.72 351,750.00 175,4130.00 43,750.00 27,416.67 15,166.67 940,916.67 82,016.67 1,937,016.67 37,333.33 2,916.67 5,533.33 2,916.67 505,805.33 4,6136.67 4,316.67 4,053.33 553.33 553.33 51,666.67 37,275.134 5,457,950%H - 443,333.33 1 ,013,570.83- - - 91,395.93 144,667.12 16,311.56 27,416.67 12,367.32 451,1314.0Z (49,2£5.44) 3137,217.84 13,755.45 2,715.92 (6,463.17) 2394.05 454,997.57 3,991.67 2,50.7.23 2,129.26 (485.95) 356.913 75,331.67 10,329.51 696,465.13 (7,500.00) (116,971.50) 105,437.93 (5,315:176.61) (16.72) 26.0 52.7 37.3 140.0 51.5 51.1 (60.1) 15.9 36.9 93.2 (110.5) 99.2 89.9 35.5 55.1 52.1 (33.3) 61.0 92.2 27.7 13.7 r:-. 426.4; 10.4 NiA NiA Total operating expenses 13,550,702.4E- 113305,5713M (3,044,531.62) (28.2) Operating income (loss) 18,662,434.67 10,742,6135.53 7,919,736 4 73.7 Nonoperating revenues (expenses): Interest Revenue 3ain(Loss) on Sale of Capital Assets Other Miscellaneous Revenue Payment to Escrow Agent Interest Expense 889,678.72 (2,224,669.52) 2 2,1318.41 - (13,652,541.78) 82,425.130 - 4,955,391.67 (11,666,666.67) (4,153,275.00) 8137,253.72 (2,224,669.52) (4,966,373.M) 11,666,666.67 (9,499,266.75) (.9'=.= I,... . 1 aa.a (100.0) 223.7 Total nonoperating revenues (expenses). (14,985,514.17) (10,779,125.00) (4,206,3,39.17) (39.0) Transfers In Transfers Out - (299,200.00) - (3,679,200.00) - 3,380,000.00 WA (91.9) Net income (Ioss)1 S 3,377r724.50 I S (3,715,629.17)1 3 7,093,349-67 I (194.9) ' Unaudited ' Gain (loss) on sale of capital assets - Loss on sale of capital assets reflects the loss on sale of excess land purchased for the SR-81 Project. Loss on sale is not a cash -related item and not included in the FY18/18 budget. ' Depreciation is not a budgeted expense Express A Lanes 20 21 JOINT AGENCY TRIP AND REVENUE STATISTICS Jan-19 MTD Transactions by Agency Transactions Using Both Segments %Using Both Segments Revenue Westbound OCTA 663,284 413,046 62% $ 1,665,008 RCTC 648,191 413,046 64% $ 3,079,086 1-15 272,336 185,427 68% $ 1,31 1,008 McKinley 375,855 227,619 61 % $ 1,768,078 Eastbound OCTA 696,732 371,428 53% $ 2,449,098 RCTC 538,034 371,428 69% $ 1,685,597 1-15 194,651 149,458 77% $ 432,391 McKinley 343,383 221,970 65% $ 1,253,205 JOINT AGENCY TRAFFIC STATISTICS 800,000 700,000 600,000 500,000 400,000 300,000 200,000 100,000 Joint Agency Traffic Statistics 62% 64% 53% 69% OCTA RCTC OCTA RCTC Westbound Eastbound OCTA Transactions RCTC Transactions % of OCTA Transactions Using Both Segments % of RCTC Transactions Using Both Segments elitExpress A Larses 21 22 JOINT AGENCY PERFORMANCE MEASURES REPORTING REQUIREMENT Reporting Period PERFORMANCE STANDARD CUSTOM ER SERVICE Call Wait Time Monthly Not to exceed 2 minutes Abandon Rate Monthly No more than 4.0% Customer Satisfaction Monthly At least 75 outbound calls VIOLATION PROCESSING Response Time Monthly * * CUSA Violation Collection Rate Quarterly CUSA Violation Collection Rate Annually TRAFFIC OPERATIONS Initial & Secondary Review s * Plate Misread Errors CAS Response Time ACCOUNTING OCTA Exceptions RCTC Exceptions INFORMATION TECHNOLOGY Back -office System Uptime Netw ork Uptime Jan-19 Performance Within 2 business days of receipt 70% or more 74% or more Monthly Monthly Monthly Monthly Monthly Monthly Monthly Equal to or less than 15 days Equal to or less than 0.4% 0:20 (minutes) per call No more than 3 No more than 3 99% Availability 99% Availability 1:25 1.9% 76 1.5 1.6 0.01 % 0:11 100% 100% CUSA = Cofiroute USA; CAS = OCTA Customer Assistance Specialists " Plate Misread Error performance is current after a 60-day hold -back period; therefore, percentage reported here is for 2 months prior to the month of this report. JOINT AGENCY TRANSPONDER DISTRIBUTION TRANSPONDER DISTRIBUTION January-19 MEN % of Total December-18 I FY2018-19 % of Total Average To -Date Issued To New Accounts Additional Tags to Existing Accounts Replacement Transponders Total Issued 1,247 792 732 2,771 45.0% 28.6% 26.4% 1,131 678 537 2,346 48.2% 28.9% 22.9% 1,473 870 894 3,237 45.5% 26.9% 27.6% Returned Account Closures Accounts Dow nsizing Defective Transponders Total Returned 359 154 483 996 36.0% 15.5% 48.5% 450 160 681 1,291 34.9% 12.4% 52.7% 411 189 851 1,450 28.3% 13.0% 58.7% et Express A Lanes 22 23 At the end of January 2019, the 91 Express Lanes had 145,087 active customer accounts, and 221,019 transponders classified as Assigned. Number of Accounts by Fiscal Year As of January 31, 2019 160,000 - 150,000 - 140,000 - 130,000 - 120,000 - 110,000 - 100,000 - 90,000 - 80,000 - 70,000 60,000 119,782 117,888 114,556 114,138 112,584112,473 112,929 113,672 116,813 • 140,694 130,048 eir 145,087 04' 0°) y0 titi yl yS ti� ' , ti0 tit y4' ti()) Qr ,LO ,LO ,10 1, ,y0 ,LO 1, 1, ,LO ,LO ,10 ,10 Fiscal Year Incoming Email Activity During January, the Anaheim Processing Center received 3,182 emails. elle, Express Lanes 23 24 ATTACHMENT 2 OCTA Orange County Transportation Authority Riverside County Transportation Commission pN. Lames Status Report February 2019 As of February 28, 2019 25 Table of Contents Operations Overview OCTA 3 Traffic and Revenue Statistics for OCTA 3 OCTA Traffic and Revenue Summary 5 OCTA Eastbound Peak -Hour Volumes 6 OCTA Westbound Peak -Hour Volumes 7 OCTA Operational Highlights 8 Financial Highlights OCTA 10 Operations Overview RCTC 11 Traffic and Revenue Statistics for RCTC 11 RCTC Traffic and Revenue Summary 13 RCTC Peak -Hour Volumes 14 RCTC Eastbound Peak -Hour Volumes 15 RCTC Westbound Peak -Hour Volumes 17 RCTC Operational Highlights 19 Financial Highlights RCTC 20 Joint Agency Trip and Revenue Statistics 21 Joint Agency Traffic Statistics 21 Joint Agency Performance Measures 22 Joint Agency Transponder Distribution 22 Number of Accounts by Fiscal Year 23 Incoming Email Activity 23 i Express A Lases z 26 OPERATIONS OVERVIEW OCTA TRAFFIC AND REVENUE STATISTICS FOR OCTA Total traffic volume on the OCTA 91 Express Lanes for February 2019 was 1,294,183. This represents a daily average of 46,221. This is a 1.2% increase in total traffic volume from the same period last year when traffic levels totaled 1,279,436. Potential toll revenue for the month was $3,917,107 which represents an increase of 1.7% from the prior year's total of $3,853,466. Carpool percentage for the month was 25.53% as compared to the previous year's rate of 24.56%. Month -to -date traffic and revenue data are summarized in the table below. The following trip and revenue statistics tables represent all trips taken on the OCTA 91 Express Lanes and associated potential revenue for the month of February 2019. Current Month -to -Date (MTD) as of February 28, 2019 Trips Feb-19 MTD Actual Stantec MTD Projected # Variance % Variance Feb-18 MTD Actual Yr-to-Yr % Variance Full Toll Lanes 963,815 1,022,159 (58,344) (5.7%) 965,256 (0.1%) 3+ Lanes 330,368 288,290 42,078 14.6% 314,180 5.2% Total Gross Trips 1,294,183 1,310,449 (16,266) (1.2%) 1,279,436 1.2% Revenue Full Toll Lanes $3,846,951 $4,112,351 ($265,400) (6.5%) $3,785,216 1.6% 3+ Lanes $70,156 $78,452 ($8,296) (10.6%) $68,250 2.8% Total Gross Revenue $3,917,107 $4,190,802 ($273,695) (6.5%) $3,853,466 1.7% Average Revenue per Trip , Average Full Toll Lanes $3.99 $4.02 ($0.03) (0.7%) $3.92 1.8% Average 3+ Lanes $0.21 $0.27 ($0.06) (22.2%) $0.22 (4.5%) Average Gross Revenue $3.03 $3.20 ($0.17) (5.3%) $3.01 0.7% Express A Lanes 3 27 The 2019 fiscal year-to-date traffic volume and potential toll revenue increased by 5.3%, when compared with the same period last year and. Year-to-date average revenue per - trip is $2.97. Fiscal year-to-date traffic and revenue data are summarized in the table below. The following trip and revenue statistics tables represent all trips taken on the OCTA 91 Express Lanes and associated potential revenue for the months of July 2018 through February 2019. FY 2018-19 Year to Date as of February 28, 2019 Trips FY 2018-19 YTD Actual Stante c YTD Projected # Variance % Variance FY 2017-18 YTD Actual Yr-to-Yr % Variance Full Toll Lanes 8,439,461 8,653,412 (213,951) (2.5%) 8,160,140 3.4% 3+ Lanes 3,023,353 2,616,714 406,639 15.5% 2,723,871 11.0% Total Gross Trips 11,462,814 11,270,126 192,688 1.7% 10,884,011 5.3% Revenue Full Toll Lanes $33,499,148 $34,562,426 ($1,063,278) (3.1%) $31,800,529 5.3% 3+ Lanes $600,473 $659,277 ($58,803) (8.9%) $573,208 4.8% Total Gross Revenue $34,099,622 $35,221,703 ($1,122,081) (3.2%) $32,373,737 5.3% Average Revenue per Trip Average Full Toll Lanes $3.97 $3.99 ($0.02) (0.5%) $3.90 1.8% Average 3+ Lanes $0.20 $0.25 ($0.05) (20.0%) $0.21 (4.8%) Average Gross Revenue $2.97 $3.13 ($0.16) (5.1 %) $2.97 0.0% Express lanes 4 28 OCTA Traffic and Revenue Summary The chart below reflects the total trips breakdown between Full Toll trips and HOV3+ trips for FY 2018-19 on a monthly basis. 1,800,000 1,600,000 1,400,000 1,200,000 E 1,000,000 Z. 800,000 600,000 400,000 200,000 0 FY 2018-19 Traffic Volume Overview Jul-18 Aug-18 Sep-18 Oct-18 Nov-18 Dec-18 Jan-19 Feb-19 Mar-19 Apr-19 May-19 Jun-19 Month ❑Full Toll Lanes ❑3+ Lanes The chart below reflects the gross potential revenue breakdown between Full Toll trips and HOV3+ trips for FY 2018-19 on a monthly basis. $5,000,000 $4,500,000 $4,000,000 m 3 c as $3,500,000 $3,000,000 $2,500,000 FY 2018-19 Revenue Summary 77 422 E 84 776 E. '� :1:11*31 E 78 927 7 80401 • 24,936 E'3ZI1 MI 4,480,483 $4,186,6944 gg 4,033, '006,933 Jul-18 Aug-18 Sep-18 Oct-18 Nov-18 Dec-18 Jan-19 Feb-19 Mar-19 Apr-19 May-19 Jun-19 Month OFull Toll Lanes ■3+ Lanes elle, Express Lanes 5 29 Peak traffic hour in the eastbound direction reached or exceeded 90% or more of defined capacity 15 times during the month of February 2019. As demonstrated on the next chart, westbound peak hour traffic volumes top out at 81% of defined capacity. OCTA EASTBOUND PEAK -HOUR VOLUMES Monday 01/28/19 Tuesday 01/29/19 Wednesday 01/30/19 Thursday 01/31/19 Friday 02/01/19 PM Time Price HOV Vol. Cap. Price HOV Vol. Cap. Price HCN Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. 1400-1500 $6.35 621 3,425 101% 1500-1600 $9.65 780 2,937 86% 1600-1700 $9.45 513 2,963 87% 1700-1800 $6.90 589 2,648 78% 1800-1900 $6.40 694 2,451 72% 1900-2000 $5.95 627 1,922 57% Monday 02/04/19 Tuesday 02/05/19 Wednesday 02/06/19 Thursday 02/07/19 Friday 02/08/19 PM Time Price HOV Vol. Cap. Price HOV Vol. Cap. Price HMV Vol. Cap. Price HOV Vol. Cap. Price HMV Vol. Cap. 1400-1500 $5.05 404 2,325 68% $5.05 399 2,482 73% $5.05 412 2,743 81% $5.95 480 3,080 91% $6.35 562 3,304 97% 1500-1600 $5.40 571 2,811 83% $5.65 661 2,796 82% $7.00 683 3,026 89% $6.00 679 3,163 93% $9.65 757 2,649 78% 1600-1700 $5.25 432 2,579 76% $5.50 426 2,804 82% $6.75 491 3,132 92% $8.80 510 2,867 84% $9.45 470 2,634 77% 1700-1800 $5.20 475 2,533 75% $5.40 513 2,624 77% $6.90 469 2,554 75% $9.20 536 2,648 78% $6.90 634 3,041 89% 1800-1900 $5.40 587 2,038 60% $3.85 626 2,503 74% $3.85 649 2,872 84% $4.75 722 2,954 87% $6.40 774 2,932 86% 1900-2000 $3.75 360 1,299 38% $3.75 430 1,550 46% $3.75 706 2,752 81% $5.50 745 2,730 80% $5.95 685 2,408 71% Monday 02/11/19 Tuesday 02/12/19 Wednesday 02/13/19 Thursday 02/14/19 Friday 02115✓19 PM Time Price HOV Vol. Cap. Price HMV Vol. Cap. Price HMV Vol. Cap. Price HOV Vol. Cap. Price HMV Vol. Cap. 1400 - 1500 $5.05 470 2, 519 74% $5.05 419 2, 811 83% $5.05 471 2, 860 84% $5.95 435 2, 853 84% $6.35 644 3,572 105% 1500 - 1600 $5.40 709 3,013 89% $5.65 672 2,912 86% $7.00 660 2,852 84% $6.00 585 2,775 82% $9.65 762 2,961 87% 1600-1700 $5.25 471 2,772 82% $5.50 478 2,910 86% $6.75 482 3,143 92% $8.80 606 3,155 93% $9.45 560 2,996 88% 1700 - 1800 $5.20 571 3, 028 89% $5.40 616 2, 987 88% $6.90 451 2, 274 67% $9.20 475 2, 559 75% $6.90 606 2, 744 81 1800-1900 $5.40 772 2,861 84% $3.85 732 2,979 88% $3.85 621 2,425 71% $4.75 552 1,610 47% $6.40 656 2,421 71% 1900-2000 $3.75 616 2,186 64% $3.75 560 2,237 66% $3.75 442 1,722 51% $5.50 608 2,445 72% $5.95 803 2,554 75% Monday 02/18/19 Tuesday 02/19/19 Wednesday 02/20/19 Thursday 02/21/19 Friday 02/22/19 PM Time Price HOV Vol. Cap. Price HMV Vol. Cap. Price HMV Vol. Cap. Price HOV Vol. Cap. Price HO/ Vol. Cap. 1403-1500 $5.05 597 2,278 67% $5.05 433 2,766 81% $5.05 424 2,876 85% $5.95 451 2,913 86% $6.35 574 3,266 96% 1500 -1600 $5.40 690 2, 770 81% $5.65 659 2, 827 83% $7.00 632 2, 934 86% $6.00 582 2, 583 76% $9.65 684 2,612 77% 1603-1700 $5.25 399 1,919 56% $5.50 484 2,854 84% $6.75 507 3,180 94% $8.80 556 2,673 79% $9.45 505 2,774 82% 1700 -1800 $5.20 395 1,701 50% $5.40 557 2,863 84% $6.90 532 2,509 74% $9.20 485 2,391 70% $6.90 619 3,002 88% 1800-1900 $5.40 745 2,475 73% $3.85 713 2,887 85% $3.85 639 2,826 83% $4.75 620 2,847 84% $6.40 735 2,842 84% 1900-2000 $3.75 521 1,456 43% $3.75 746 2,931 86% $3.75 711 2,704 80% $5.50 716 2,777 82% $5.95 632 1,983 58% Monday 02/25/19 Tuesday 02/26/19 Wednesday 02/27/19 Thursday 02/28/19 Friday 03/01/19 PM Time Price HCV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. 1400 - 1500 $5.05 467 2, 598 76% $5.05 440 2, 847 84% $5.05 485 2, 959 87% $5.95 486 3,165 93 1500 - 1600 $5.40 636 2,955 87% $5.65 673 2,840 84% $7.00 651 2,896 85% $6.00 702 3,342 98% 1030-1700 $5.25 510 2,865 84% $5.50 444 2,984 88% $6.75 515 3,217 95% $8.80 586 3,132 92% 1700 - 1800 $5.20 519 2,818 83% $5.40 539 2,876 85% $6.90 493 2,602 77% $9.20 509 2,736 80% 1800-1900 $5.40 723 2,965 87% $3.85 736 2,947 87% $3.85 721 3,022 89°/o $4.75 741 3,086 91% 1900-2000 $3.75 554 2,089 61% $3.75 609 2,432 72% $3.75 653 2,483 73% $5.50 585 2,251 66% Express A lanes 6 30 OCTA WESTBOUND PEAK -HOUR VOLUMES Monday 01/28/19 Tuesday 01/29/19 Wednesday 01/30/19 Thursday 01/31/19 Friday 02/01/19 AM Time Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. 0400-0500 $3.0O 660 1,807 53% 0500 - 0600 $4.60 740 2,199 65% 0600-0700 $4.85 622 1,982 58% 0700-0800 $5.40 420 1,804 53% 0800-0900 $4.85 314 1,864 55% 0900-1000 $4.00 282 1,786 53% Monday 02/04/19 Tuesday 02/05/19 Wednesday 02/06/19 Thursday 02/07/19 Friday 02/08J19 AM Time Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. 0400-0500 $3.00 728 2,155 63% $3.00 738 2,172 64% $3.00 746 2,295 68% $3.00 748 2,305 68% $3.00 671 1,920 56% 0500-0600 $4.85 793 2,191 64% $4.85 839 2,291 67% $4.85 845 2,372 70% $4.85 861 2,448 72% $4.60 770 2,317 68% 0600-0700 $5.05 628 1,902 56% $5.05 574 1,866 55% $5.05 665 2,155 63% $5.05 611 2,228 66% $4.85 648 2,121 62% 0700-0800 $5.55 425 1,807 53% $5.55 448 1,959 58% $5.55 501 2,020 59% $5.55 489 2,083 61% $5.40 452 1,954 57% 0800-0900 $5.05 285 1,890 56% $5.05 249 1,903 56% $5.05 360 2,045 60% $5.05 336 2,126 63% $4.85 324 1,960 58% 0900-1000 $4.00 280 1,842 54% $4.00 264 1,873 55% $4.00 293 2,180 64% $4.00 283 2,070 61% $4.00 317 1,985 58% Monday 02/11/19 Tuesday 02/12/19 Wednesday 02/13/19 Thursday 02/14/19 Friday 02/15/19 AM Time Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. 0400- 0500 $3.00 730 2,319 68% $3.00 760 2,325 68% $3.00 745 2,295 68% $3.00 697 2,060 61% $3.00 595 1,690 50% 0500 - 0600 $4.85 801 2,337 69% $4.85 897 2,610 77% $4.85 855 2,348 69% $4.85 754 2,125 63% $4.60 699 2,171 64% 0600-0700 $5.05 547 2,102 62% $5.05 588 1,998 59% $5.05 674 2,046 60% $5.05 608 1,835 54% $4.85 571 1,829 54% 0700-0800 55.55 482 1,979 58% $5.55 515 2063 61% $5.55 456 1,906 56% $5.55 528 1,962 58% $5.40 409 1,682 49% 0800-0900 $5.05 355 2,045 60% $5.05 335 2146 63% $5.05 275 1,871 55% $5.05 331 1,871 5570 $4.85 306 1,604 47% 0900-1000 $4.00 456 2,189 64% $4.00 326 2,210 65% $4.00 247 1,733 51% $4.00 289 1,858 55% $4.00 329 1,491 44% Monday 02/18/19 Tuesday 02/19/19 Wednesday 02/20/19 Thursday 02/21/19 Friday 02/22/19 AM Time Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. 0400-0500 $3.00 512 1,569 46% $3.00 795 2448 72% $3.00 809 2,416 71% $3.00 782 2,294 67% $3.00 686 1,927 57% 0500-0600 $4.85 466 1,441 42% $4.85 920 2,643 78% $4.85 890 2,451 72% $4.85 863 2,498 73% $4.60 804 2,429 71°/u 0600-0700 $5.05 285 1,154 34% $5.05 632 2,099 62% $5.05 647 2167 64% $5.05 637 2,131 63% $4.85 604 2,072 61% 0700-0800 $5.55 286 1,090 32% $5.55 533 2,223 65% $5.55 455 2086 61% $5.55 459 2,077 61% $5.40 489 1,921 57% 0800-0900 $5.05 307 1,304 38% $5.05 349 2140 63% $5.05 307 2,073 61% $5.05 277 2,010 59% $4.85 309 2,022 59% 0900-1000 $4.00 447 1,488 44% $4.00 337 2,206 65% $4.00 334 2,133 63% $4.00 281 1,925 57% $4.00 292 1,930 57% Monday 02/25/19 Tuesday 02/26/19 Wednesday 02/27/19 Thursday 02/28/19 Friday 03/01/19 AM Time Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. 0400-0500 $3.00 802 2,459 72% $3.00 788 2,393 70% $3.00 713 2,020 59% $3.00 782 2,404 71% 0500-0600 $4.85 904 2,492 73% $4.85 956 2,738 81% $4.85 840 2383 70% $4.85 853 2,428 71% 0600 - 0700 $5.05 662 2,202 65% $5.05 634 2,122 62% $5.05 725 2368 70% $5.05 638 2,107 62% 0700-0800 $5.55 486 2,044 60% $5.55 501 2,222 65% $5.55 583 2,374 70% $5.55 536 2,208 65% 0800-0900 $5.05 324 2,052 60% $5.05 360 2113 62% $5.05 351 2185 64% $5.05 379 2,288 67% 0900-1000 $4.00 271 2,047 60% $4.00 318 21M 63°/u $4.00 333 2,175 64% $4.00 323 2,130 63% et Express A Lanes 31 CTA OPERATIONAL HIGHLIGHTS On -road Operations OCTA Customer Assistance Specialists (CAS) responded to 97 calls during the month of February. Of those calls, 78 were to assist disabled vehicles and 7 calls to remove debris. The CAS provided assistance to 8 accidents in the Express Lanes and 4 accidents originating from the SR91 general-purpose lanes. Electronic Toll and Traffic Management System Project Update An agreement with Kapsch TrafficCom USA, Inc., (Kapsch) was executed in June 2018 to provide toll lane system integrator services for the design, installation, operations, and maintenance of the electronic toll and traffic management system for the 91 Express Lanes. In January, Kapsch has developed several project plans and documentations and held weekly coordination meetings with OCTA and Cofiroute in preparation for the transition to the new lane system. This new lane system will be able to read the new 6C protocol as well as the current Title 21 protocol. Following RCTC's completion of their lane system installation on the 91 Express Lanes, OCTA will commence installation on the Orange County segment. It is anticipated the OCTA lane system equipment at the gantries will be replaced in summer 2019. 6C Transition Update In addition to the lane system replacement, the back -office system will need to be modified in order to process the new transponders and changes to the customer account plans. Modification to the back -office system will commence when the lane system installations for both OCTA and RCTC have been completed. Distribution of the new 6C transponders to customers will begin after the back -office system changes have been made. OCTA and RCTC have prepared a series of customer communication to be provided to customers to facilitate the transition to the new protocol and changes to the account plans. Amendment to the Three -Party Operating Agreement As referenced above, due to the back -office system changes, an amendment to the OCTA, RCTC, Cofiroute USA (CUSA) Operating Agreement is required. Staff from both OCTA and RCTC have been in negotiations with CUSA for the amendment. It is etExpress A Larses 8 32 anticipated there will be no change to the maximum obligation of the contract. The amendment is expected to be finalized by spring 2019. California Highway Patrol Agreement Staff is currently in discussion with the California Highway Patrol (CHP) for a new agreement to provide enforcement services on the OCTA 91 Express Lanes. As a requirement of the Franchise Agreement, OCTA is required to use CHP for enforcement services. Staff will be bringing forth the agreement for Board approval in the next few months. etExpress A Larses 9 33 FINANCIAL HIGHLIGHTS OCTA 91 Express Lanes Operating Statement VTD as of : 2/28/2019 VTD Variance Description Actual (1) Budget (1) Dollar $ Percent (%) Operating revenues: Toll revenue $ 30,642,232.95 $ 32,900,697.00 $ (2,258,464.05) (6.9) Fee revenue 5,358,002.74 3,781,602.00 1,576,400.74 41.7 Total operating revenues 36,000,235.69 36,682,299.00 (682,063.31) (1.9) Operating expenses: Contracted services 4,370,688.40 4,989,720.00 619,031.60 12.4 Administrative fee 1,654,032.00 1,837,256.00 183,224.00 10.0 Other professional services 417,328.64 2,012,206.00 1,594,877.36 79.3 Credit card processing fees 862,444.41 844,598.00 (17,846.41) (2.1) Toll road account servicing 487,313.42 701,927.00 214,613.58 30.6 Other insurance expense 235,057.72 499,800.00 264,742.28 53.0 Toll road maintenance supply repairs 155,599.44 172,780.00 17,180.56 9.9 Patrol services 470,863.08 529,832.00 58,968.92 11.1 Building equipment repairs and maint 77,354.80 250,918.00 173,563.20 69.2 Other services 5,897.00 16,664.00 10,767.00 64.6 Utilities 33,458.24 43,984.00 10,525.76 23.9 Office expense 48,817.86 121,898.00 73,080.14 60.0 Bad debt expense 113,951.07 - (113,951.07) N/A Miscellaneous (2) 86,222.13 446,111.00 359,888.87 80.7 Leases 338,733.84 306,544.00 (32,189.84) (10.5) Total operating expenses 9,357,762.05 r 12,774,238.00 r 3,416,475.95 26.7 Depreciation and amortization (3) 2,292,698.87 - (2,292,698.87) N/A Operating income (loss) 24,349,774.77 23,908,061.00 441,713.77 1.8 Nonoperating revenues (expenses): Reimbursement from Other Agencies 388,360.15 745,592.00 (357,231.85) (47.9) Interest income 2,099,979.51 1,479,856.00 620,123.51 41.9 Interest expense (3,280,778.94)r (3,339,968.00) 59,189.06 r 1.8 Other 8,015.79 - 8,015.79 N/A Total nonoperating revenues (expenses) (784,423.49) (1,114,520.00) 330,096.51 29.6 Transfers in - - - N/A Transfers out (593,900.70) (14,358,237.00) 13,764,336.30 95.9 Net income (loss) $ 22,971,450.58 $ 8,435,304.00 $14,536,146.58 172.3 'Actual amounts are accounted for on the accrual basis of accounting in an enterprise fund. Budget amounts are accounted for on a modified accrual basis of accounting. 2Miscellaneous expenses include: Bond Insurance Costs, Bank Service Charge, Transponder Materials. 'Depreciation and amortization are not budgeted items. Capital Asset Activity During the eight months ending February 28, 2019, capital asset activities included $349, 599 for the Electronic Toll and Traffic Management system replacement project and $114,251 for transponder purchases. Express A lanes 10 34 OPERATIONS OVERVIEW RCTC TRAFFIC AND REVENUE STATISTICS FOR RCTC Total traffic volume on the RCTC 91 Express Lanes for February 2019 was 1,118,546. This represents a daily average of 39,948. This is a 1 % increase in total traffic volume from the same period last year when traffic levels totaled 1,107,553. Potential toll revenue for the month was $4,495,410 which represents an increase of 15% from the prior year's total of $3,910,516. Carpool percentage for the month was 23.74% as compared to the previous year's rate of 21.88%. Month -to -date traffic and revenue data are summarized in the table below. The following trip and revenue statistics tables represent all trips taken on the RCTC 91 Express Lanes and associated potential revenue for the month of February 2019. Current Month -to -Date (MTD) as of February 28, 2019 Trips FEB-19 MTD Actual Stantec MTD Projected # Variance % Variance FEI3-18 MTD Actual Yr-to-Yr % Variance Full Toll Lanes 853,001 622,385 230,616 37.1% 865,196 (1.4%) 3+ Lanes 265,545 216,743 48,802 22.5% 242,357 9.6% Total Gross Trips 1,118,546 839,128 279,418 33.3% 1,107,553 1.0% Revenue Full Toll Lanes $4,459,143 $1,872,614 $2,586,529 138.1% $3,879,945 14.9% 3+ Lanes $36,267 $0 $36,267 $30,570 18.6% Total Gross Revenue $4,495,410 $1,872,614 $2,622,796 140.1% $3,910,516 15.0% Average Revenue per Trip Average Full Toll Lanes $5.23 $3.01 $2.22 73.8% $4.48 16.7% Average 3+ Lanes $0.14 $0.00 $0.14 $0.13 7.7% Average Gross Revenue $4.02 $2.23 $1.79 80.3% $3.53 13.9% elle, Express Lanes 11 35 The 2019 fiscal year-to-date (YTD) traffic volume is 5.1 % higher when compared with the same period last year. The 2019 fiscal year-to-date revenue is 22.2% higher than for the same period last year. The traffic and revenue increases are attributed to higher demand and increase toll rates to manage the demand. Year-to-date average revenue per -trip is $3.69. Fiscal year-to-date traffic and revenue data are summarized in the table below. The following trip and revenue statistics tables represent all trips taken on the RCTC 91 Express Lanes and associated potential revenue for the months of July 2018 through February 2019. FY 2018-19 Year to Date as of February 28, 2019 Trips FY 2018-19 YTD Actual Stantec YTD Projected # Variance % Variance FY 2017-18 YTD Actual Yr-to-Yr % Variance Full Toll Lanes 7,528,336 4,985,385 2,542,951 51.0% 7,389,564 1.9% 3+ Lanes 2,402,812 1,769,086 633,726 35.8% 2,056,864 16.8% Total Gross Trips 9,931,148 6,754,471 3,176,677 47.0% 9,446,428 5.1% Revenue Full Toll Lanes $36,383,686 $14,996,071 $21,387,615 142.6% $29,762,435 22.2% 3+ Lanes $288,561 $0 $288,561 $248,852 16.0% Total Gross Revenue $36,672,246 $14,996,071 $21,676,175 144.5% $30,011,287 22.2% Average Revenue per Trip Average Full Toll Lanes $4.83 $3.01 $1.82 60.5% $4.03 19.9% Average 3+ Lanes $0.12 $0.00 $0.12 $0.12 0.0% Average Gross Revenue $3.69 $2.22 $1.47 66.2% $3.18 16.0% etExpress A Larses 12 36 RCTC Traffic and Revenue Summary The chart below reflects the total trips broken down between Full Toll lanes and HOV3+ lanes for FY 2018-19 on a monthly basis. 1,400,000 1,225,000 1,050,000 875,000 m g 700,000 0 > 525,000 350,000 175,000 0 FY 2018-19 Traffic Volume Overview I I Jul-18 Aug-18 Sep-18 Oct-18 Nov-18 Dec-18 Jan-19 Feb-19 Mar-19 Apr-19 May-19 Jun-19 Month ❑Full Toll Lanes ❑3+ Lanes The chart below reflects the gross potential revenue breakdown between Full Toll lanes and HOV3+ lanes for FY 2018-19 on a monthly basis. m c N > d Ce $5,200,000 $4,800,000 $4,400,000 $4,000,000 $3,600,000 $3,200,000 $2,800,000 $2,400,000 $2,000,000 FY 2018-19 Revenue Summary Jul-18 Aug-18 Sep-18 Oct-18 Nov-18 Dec-18 Jan-19 Feb-19 Mar-19 Apr-19 May-19 Jun-19 Month OFull Toll Lanes 03+ Lanes til4Express Lanes 13 37 RCTC PEAK -HOUR VOLUMES RCTC regularly evaluates traffic volumes for peak period hours where Express Lanes performance is degraded and either increases or decreases tolls. Toll rates were adjusted once in February to improve the level of service in the peak hours where demand exceeded capacity. Hours highlighted in green were increased and hours highlighted in red were decreased. Hours that are highlighted in yellow were flagged for continued evaluation. etExpress Larses 14 38 RCTC EASTBOUND PEAK -HOUR VOLUMES Eastbound PM Peak - County Line to McKinley Monday 01/28/19 Tuesday 01/29/19 Wednesday 01/30/19 Thursday 01/31/19 Friday 02/01/19 PM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Rice HOV SON Vol. Lab 1400 -1500 $17.70 362 1,106 1,468 F 1500 -1600 $17.70 424 912 1,336 F 1600 -1700 $11.40 237 970 1,207 E 1700 -1800 $6.70 286 824 1,110 D 1800 -1900 $6.70 330 781 1,111 D 1900 - 2000 $5.15 268 620 888 C Monday 02/04/19 Tuesday 02/05/19 Wednesday 02106/19 Thursday 02/07/19 Friday 02/08/19 PM Time Rice HOV SOV Vol. LOS Rice HOV SON Vol. LOS Rice HCV SOV Vol. LOB Rice HOV SOV Vol. LOS Rice HOV SON Vol. LOS 1400-1500 $6.70 216 727 913 C $6.70 199 781 980 C $6.70 233 994 1,227 E $8.85 252 1,144 1,3% F $17.70 354 1,141 1,495 F 1500-1600 $6.70 268 809 1,077 D $5.15 286 794 1,080 D $7.55 351 930 1,281 E $10.60 358 952 1,310 F $17.70 435 915 1,351 F 1600-1700 $5.15 189 749 938 C $6.70 175 741 916 C $5.15 225 1,029 1,254 E $7.90 227 927 1,154 D $11.40 243 929 1,172 D 1700 -1800 $5.15 177 653 830 C $5.15 184 694 878 C $5.15 222 975 1,197 D $5.15 240 885 1,125 D $6.70 330 994 1,324 F 1800.1900 $5.15 251 565 816 C $5.15 290 603 893 C $5.15 295 867 1,162 D $5.15 327 858 1,185 D $6.70 375 937 1,312 F 1900-2000 $2.20 119 342 461 B $4.05 153 368 521 B $3.95 315 885 1,200 D $4.05 303 779 1,082 D $5.15 321 807 1,128 D Monday 02/11/19 Tuesday 02/12/19 Wednesday 02/13/19 Thursday O2/14/19 Friday 02/15/19 PM Time Rice HOV SOV Vol. LOS Rice HCN SOV Vol. LOS Rice HCN SOV Vol. LOS Rice HOV SOV Vol. LOS Rice HCN SOV Vol. LOS 1400-1500 $6.70 224 916 1,140 D $6.70 221 970 1,191 D $6.70 246 992 1,238 E $8.85 214 775 989 C $17.70 334 914 1,278 E 1500-1600 $6.70 338 959 1,297 E $5.15 357 1,016 1,373 F $7.55 308 814 1,122 D $10.60 254 634 888 C $17.70 383 926 1,309 F 1600-1700 $5.15 214 877 1,091 D $6.70 194 925 1,119 D $5.15 193 929 1,122 D $7.90 223 742 965 C $11.40 263 927 1,190 D 1700-1800 $5.15 242 868 1,110 D $5.15 267 860 1,127 D $5.15 191 642 833 C $5.15 206 790 996 C $6.70 289 857 1,146 D 1800-1900 $5.15 324 729 1,053 D $5.15 310 832 1,142 D $5.15 256 663 919 C $5.15 204 605 809 C $6.70 314 784 1,098 D 1900-2000 $2.20 226 645 871 C $4.05 306 818 1,124 D $3.95 183 489 672 B $4.05 298 812 1,110 D $5.15 364 787 1,151 D Monday 02/18/19 Tuesday 02/19/19 Wednesday 02/20/19 Thursday 02/21/19 Friday 02/22119 PM Time Rice HCN SOV Vol. LOS Rice HOV SOV Vol. LOS Rice HCN SOV Vol. LOS Rice HOV SON Vol. LOS Rice HOV SOV Vol. LOS 1400-1500 $6.70 308 761 1,069 D $6.70 237 965 1,203 E $6.70 257 1,040 1,297 E $8.85 230 1,038 1,268 E $17.70 337 1,063 1,400 F 1500-1600 $6.70 352 892 1,244 E $5.15 332 977 1,309 F $7.55 318 891 1,209 E $10.60 305 826 1,131 D $17.70 327 894 1,221 E 1600-1700 $5.15 159 514 673 B $6.70 230 900 1,130 D $5.15 237 1,083 1,320 F $7.90 266 827 1,093 D $11.40 254 978 1,232 E 1700-1800 $5.15 183 509 692 B $5.15 240 857 1,097 D $5.15 234 857 1,091 D $5.15 223 831 1,054 D $6.70 293 995 1,288 E 1800-1900 $5.15 422 804 1,226 E $5.15 320 836 1,156 D $5.15 300 831 1,131 D $5.15 300 912 1,212 E $6.70 344 834 1,178 D 1900-2000 $2.20 220 395 615 B $4,05 310 851 1,161 D $3.95 263 734 997 C $4.05 323 846 1,169 D $5.15 285 715 1,000 C Monday 02/25/19 Tuesday 02/26/19 Wednesday 02/27/19 Thursday 02/28/19 Friday 03/01/19 PM Time Rice HCN SOV Vol. LOS Rice HOV SOV Vol. LOS Rice HOV SOV Vol. LOS Rice HOV SOV Vol. LOS Rice HOV SON Vol. LOS 1400-1500 $6.70 242 908 1,150 D $6.70 239 973 1,212 E $6.70 249 1,041 1,290 E $8.85 271 1,143 1,414 F 1500-1600 $6.70 320 953 1,273 E $5.15 328 981 1,309 F $7.55 334 954 1,288 E $10.60 357 1,045 1,402 F 1600-1700 $5.15 227 937 1,164 D $6.70 211 941 1,152 D $5.15 230 1,065 1,295 E $7.90 276 1,001 1,277 E 1700-1800 $5.15 198 851 1,049 D $5.15 245 850 1,095 D $5.15 224 831 1,055 D $5.15 244 877 1,121 D 1800-1900 $5.15 315 854 1,169 D $5.15 328 854 1,182 D $5.15 304 913 1,217 E $5.15 317 892 1,209 E 1900.2000 $220 235 590 825 C $4.05 268 700 968 C $3.95 223 748 971 C $4.05 253 722 975 C Express Larses 15 39 Eastbound PM Peak - County Line to 1-15 South Monday 01/28/19 Tuesday 01/29/19 Wednesday 01/30/19 1ursday 01/31/19 Friday 02/01/19 PM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS 1400 -1500 $5.15 148 753 901 C 1500 -1600 $2.80 186 614 800 B 1600 -1700 $2.85 125 596 721 B 1700-1800 $2.85 106 497 603 B 1800 -1900 $2.85 128 437 565 B 1900 - 2000 $2.85 149 342 491 B Monday 02/04119 Tuesday 02/05/19 Wednesday 02/06/19 Thursday 02/07/19 Friday 02/08/19 PM Time Rice HOV SOV Vol. LOS Rice HOV SOV Vol. LOS Price HOV SOV Vol. LOS Rice HOV SOV Vol. LOS Price HOV SOV Vol. LOS 1400.1500 $2.85 98 574 672 B $5.15 90 591 681 B $5.05 92 659 751 B $5.05 119 729 818 C $5.15 134 715 849 C 1500.1600 $2.85 150 608 758 B $2.80 161 642 803 C $5.15 168 564 732 B $5.15 174 648 822 C $2.80 170 610 780 B 1600.1700 $2.85 103 524 627 B $2.85 105 588 693 B $2.85 97 580 677 B $2.80 139 663 802 C $2.85 122 581 703 B 1700.1800 $2.85 104 479 583 B $2.85 98 534 632 B $2.85 88 443 531 B $2.85 115 488 033 B $2.85 118 600 718 B 1800.1900 $2.85 118 382 500 B $2.85 119 424 543 B $2.85 109 454 563 B $2.85 145 572 717 B $2.85 154 523 677 B 1900-2000 $2.85 90 262 352 A $2.85 112 299 411 B $2.85 152 406 558 B $2.85 199 579 778 B $2.85 177 455 632 B Monday 02/11/19 Tuesday 02/12/19 Wednesday 02113/19 Thursday 02/14/19 Friday 02/15/19 PM Time Rice HOV SOV Vol. LOS Rice HOV SOV Vol. LOS Rice HOV SOV Vol. LOS Rice HOV SOV Vol. LOS Rice HOV SOV Vol. LOS 1400-1500 $2.85 114 607 721 B $5.15 116 691 807 C $5.05 122 700 822 C $5.05 97 584 681 B $5.15 123 640 763 B 1500.1600 $2.85 166 647 813 C $2.80 153 653 806 C $5.15 162 587 749 B $5.15 123 509 632 B $2.80 158 538 696 B 1600-1700 $2.85 125 625 750 B $2.85 109 634 743 B $2.85 108 629 737 B $2.80 119 649 768 B $2.85 128 592 720 B 1700-1800 $2.85 134 614 748 B $2.85 131 584 715 B $2.85 88 429 517 B $2.85 111 507 618 B $2.85 131 497 628 B 1800-1900 $2.85 144 522 666 B $2.85 150 528 678 B $2.85 138 465 603 B $2.85 91 352 443 B $2.85 132 445 577 B 1900.2000 $2.85 160 427 587 B $2.85 79 312 391 A $2.85 107 351 458 B $2.85 147 499 646 B $2.85 179 485 654 B Monday 02/18/19 Tuesday 02/19/19 Wednesday 02/20/19 Thursday 02/21/19 Friday 02/22/19 PM Time Rice HOV SOV Vol. LOS Rice HOV SOV Vol. LOS Rice HOV SOV Vol. LOS Rice HOV SOV Vol. LOS Rice HOV SOV Vol. LOS 1400-1500 $2.85 150 498 648 B $5.15 103 644 747 B $5.05 94 676 770 B $5.05 120 726 846 C $5.15 133 707 840 C 1500-1600 $2.85 173 600 773 B $2.80 157 631 788 B $5.15 156 611 767 B $5.15 138 553 691 B $2.80 148 587 735 B 1600-1700 $2.85 81 303 384 A $2.85 119 613 732 B $2.85 113 699 812 C $2.80 108 608 716 B $2.85 113 608 721 B 1700-1800 $2.85 96 360 456 B 52.85 143 583 726 B $2.85 119 526 645 B $2.85 108 538 646 B $2.85 137 605 742 B 1800-1900 $2.85 211 514 725 B $2.85 153 519 672 B $2.85 131 503 634 B $2.85 120 538 658 B $2.85 163 505 668 B 1900-2000 $2.85 127 229 356 A $2.85 182 591 773 B $2.85 179 537 716 B $2.85 171 651 822 C $2.85 147 384 531 B Monday 02/25/19 Tuesday 02/26/19 Wednesday 02/27/19 Thursday 02/28/19 Friday 03/01/19 PM Time Rice HOV SOV Vol. LOS Rice HOV SOV Vol. LC6 Price HOV SOV Vol. LOS Rice HOV SOV Vol. LOS Rice HOV SOV Vol. LOS 1400-1500 $2.85 117 630 747 B $5.15 118 653 771 B $5.05 125 703 828 C $5.05 127 752 879 C 1500-1600 $2.85 154 678 832 C $280 173 644 817 C $5.15 155 612 767 B $5.15 165 647 812 C 1600.1700 $2.85 126 608 734 B $2.85 112 631 743 B $2.85 118 681 799 B $2.80 130 693 823 C 1700.1800 $2.85 111 587 698 B $2.85 119 584 703 B $2.85 118 544 662 B $2.85 108 543 651 B 1800.1900 $2.85 164 529 693 B $2.85 156 496 652 B $2.85 138 542 680 B $2.85 144 589 733 B 1900-2000 $2.85 157 438 595 B $2 85 152 518 670 B $2.85 142 515 657 B $2.85 149 464 613 B Express A La>rses 16 40 RCTC WESTBOUND PEAK -HOUR VOLUMES Westbound AM Peak - McKinley to County Line Monday 01/28/19 Tuesday 01/29/19 Wednesday 01/30/19 Thursday 01/31/19 Friday 02/01/19 AM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS 0400.0500 $3.95 344 650 994 C 0500.0600 $9.20 448 920 1,368 F 0600 - 0700 $8.45 428 1,088 1,516 F 0700 - 0800 $6.70 358 1,129 1,487 F 0800-0900 $6.70 203 1,097 1,300 E 0900 -1000 $4.05 171 871 1,042 D Monday 02/0419 Tuesday 02/05/19 Wednesday 02/06/19 Thursday 02/07/19 Friday 02/08/19 AM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS 0400.0500 $7.85 364 864 1,228 E $7.85 362 872 1,234 E $7.85 409 1,012 1,421 F $7.85 399 1,036 1,435 F $3.95 358 699 1,057 D 0503.0600 $18.90 408 709 1,117 D $17.45 510 824 1,334 E $18.45 489 755 1,244 E $18.20 535 788 1,323 E $9.20 491 971 1,462 F 0600.0700 $17.55 335 796 1,131 D $17.15 300 792 1,092 D $16.15 389 1,122 1,511 F $16.15 368 1,146 1,514 F $8.45 404 1,220 1,624 F 0700-0800 $13.20 304 1,118 1,422 F $13.20 342 1,135 1,477 F $13.95 377 1,242 1,619 F $1220 373 1,211 1,584 F $6.70 371 1,242 1,613 F 0800-0900 $8.45 202 1,243 1,445 F :.45 197 1,198 1,395 F ":.45 259 1,344 1,603 F $9.20 255 1,339 1,594 F $6.70 242 1,265 1,507 F 0900-1030 $5.15 167 914 1,081 D $6.70 150 861 1,011 D $6.70 165 1,149 1,314 E $6.70 169 1,111 1,280 E $4.05 185 968 1,153 D Monday 02/11/19 Tuesday 02/12119 Wednesday 02/13/19 Thursday 02/14/19 Friday 02/15/19 AM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS 0400-0500 $7.85 399 995 1,394 F $7.85 397 1,009 1,406 F $7.85 414 948 1,362 F $7.85 352 869 1,221 E $3.95 327 570 897 C 0500-0600 $19.90 512 893 1,405 F $19.45 608 970 1,578 F $18.45 509 744 1,253 E $18.20 401 570 971 C $9.20 372 849 1,221 E 0600-0700 $18.55 344 954 1,298 E $18.15 335 978 1,313 E $16.15 417 1,111 1,528 F $16.15 381 860 1,241 E $8.45 351 1,005 1,356 F 0700-0800 $13.20 366 1,236 1,602 F $13.20 422 1,277 1,699 F $13.95 369 1,222 1,591 F $1220 371 1,116 1,487 F $6.70 300 1,002 1,302 E 0800-0900 $8.45 263 1,335 1,598 F $8.45 275 1,429 1,704 F :.45 222 1,222 1,444 F $9.20 269 1,149 1,418 F $6.70 218 913 1,131 D 0900.1000 $5.15 235 1,051 1,286 E $6.70 181 1,201 1,382 F $6.70 146 ::: 1,034 D $6.70 158 938 1,096 D $4.05 174 647 821 C Monday 02/18/19 Tuesday 02/19/19 Wednesday 02/20/19 Thursday 02121/19 Friday 02/22/19 AMTime Price HOV SON Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS 0400.0500 $7.85 268 662 930 C $7.85 410 999 1,409 F $7.85 440 1,053 1,493 F $7.85 424 989 1,413 F $3.95 375 629 1,004 D 0500.0600 $19.90 299 591 890 C $19.45 586 979 1,565 F $18.45 520 741 1,261 E $18.20 514 750 1,264 E $9.20 515 943 1,458 F 0600.0700 $18.55 207 595 802 C $18.15 364 953 1,317 E $16.15 422 1,157 1,579 F $16.15 392 1,085 1,477 F ":.45 437 1,213 1,650 F 0700-0800 $13.20 212 689 901 C $13.20 382 1,239 1,621 F $13.95 389 1,365 1,754 F $1220 372 1,303 1,675 F $6.70 382 1,201 1,583 F 0800.0900 $8.45 188 703 891 C ":45 274 1,448 1,722 F $8.45 269 1,400 1,669 F $9.20 223 1,368 1,591 F $6.70 239 1,289 1,528 F 0900.1000 $5.15 214 570 784 B $6.70 212 1,217 1,429 F $6.70 185 1,061 1,246 E $6.70 162 911 1,073 D $4.05 178 981 1,159 D Monday OZ/25/19 Tuesday 02/26/19 Wednesday 02/27/19 Thursday 02/28/19 Friday 03/01/19 AMTime Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS 0400.0500 $7.85 444 1,011 1,455 F $7.85 417 977 1,394 F $7.85 357 721 1,078 D $7.85 415 1,042 1,457 F 0500.0600 $19.90 558 817 1,375 F $19.45 633 1,027 1,660 F $18.45 493 730 1,223 E $18.20 525 733 1,258 E 0600-0700 $18.55 390 929 1,319 E $18.15 342 914 1,286 E $16.15 465 1,179 1,644 F $16.15 387 %A 1,351 F 0700.0800 $13.20 382 1,324 1,706 F $13.20 383 1,282 1,665 F $13.95 419 1,408 1,821 F $1220 391 1,206 1,597 F 0800.0900 $8.45 236 1,379 1,615 F ":.45 272 1,390 1,6622 F ":45 275 1,397 1,672 F $9.20 276 1,374 1,650 F 0900.1000 $5.15 175 1,160 1,335 E $6.70 203 1,152 1,355 F $6.70 190 1,103 1,293 E $6.70 184 1,073 1,257 E et Express A Lanes 17 41 Westbound AM Peak -1-15 North to Count v Line AM Time Monday 01/28/19 Tuesday 01/29/19 Wednesday 01/30/19 Thursday 01/31/19 Friday 02101/19 Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS 0400- 0500 $2.85 195 540 735 B 0500 - 0600 $5.15 267 781 1,048 D 0600- 0700 $6.65 277 793 1,067 D 0700- 0800 $6.65 181 812 993 C 0800- 0900 $5.15 123 839 962 C 0900-1000 $2.85 102 609 711 B Monday 02/04119 Tuesday 02/05/19 Wednesday 02/06/19 Thursday 02/07/19 Friday 02/08/19 AM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LC6 Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV KW Vol. LOS 0400- 0500 $5.05 215 642 857 C $5.05 219 631 850 C $5.05 228 657 885 C $5.05 239 689 928 C $2.85 190 579 769 B 0500-0600 $17.40 320 787 1,107 D $15.40 307 782 1,089 D $15.70 358 933 1,291 E $13.70 355 970 1,325 E $5.15 272 883 1,155 D 0600- 0700 $16.40 313 891 1,204 E $14.70 316 934 1,250 E $16.70 361 947 1,308 E $14.70 316 1,038 1,354 E $6.65 274 852 1,126 D 0700-0800 $12.40 223 880 1,103 D $10.70 198 967 1,165 D $12.70 199 1,023 1,222 E $11.70 230 1,033 1,263 E $6.65 201 924 1,125 D 0800-0900 $8.55 140 961 1,101 D $8.55 116 1,009 1,125 D $8.55 142 1,0761,218 E $6.65 135 1,068 1,203 E $5.15 124 861 985 C 0900-1000 $5.05 92 663 755 B $5.15 91 740 831 C $5.15 132 865 997 C $5.15 106 789 897 C $2.85 105 633 738 B Monday 02/11/19 Tuesday 02/12119 Wednesday 02/13/19 Thursday 02114/19 Friday 02115/19 AM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SCN Vol. LOS Price HOV SCN Vol. LC6 0400- 0500 $5.05 223 697 920 C $5.05 236 685 921 C 65.05 238 673 911 C $5.05 199 580 779 B $2.85 170 532 702 B 0500-0600 $17.40 301 807 1,108 D $15.40 343 1,049 1,392 E $15.70 357 931 1,288 E $13.70 299 755 1,054 D $5.15 258 841 1,099 D 0600- 0700 $17.40 326 1,151 1,477 F $15.70 328 984 1,312 E $17.70 354 916 1,270 E $14.70 262 653 915 C $6.65 228 762 990 C 0700- 0800 $12.40 229 994 1,223 E $11.70 228 1,035 1,263 E $12.70 233 939 1,172 D $11.70 266 874 1,140 D $6.65 193 850 1,043 D 0800-0900 $8.55 140 1,023 1,163 D $8.55 128 1,092 1,220 E $8.55 117 994 1,111 D $6.65 150 802 952 C $5.15 142 748 890 C 0900-1000 $5.05 136 722 858 C $5.15 106 872 978 C $5.15 90 702 792 B $5.15 106 748 854 C $2.85 109 552 661 B Monday 02/18/19 Tuesday 02/19/19 Wednesday 02/20/19 Thursday 02/21/19 Friday 02/22/19 AM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Rice HOV SCN Vol. LOS Price HOV SOV Vol. LOS 0400.0500 $5.05 157 451 608 B $5.05 253 735 988 C $5.05 247 694 941 C $5.05 217 631 848 C $2.85 208 593 801 C 0500-0600 $17.40 201 549 750 B $15.40 363 1,040 1,403 F $15.70 364 978 1,342 E $13.70 387 1,009 1,396 E $5.15 309 1,014 1,323 E 0600- 0700 $17.40 148 638 786 B $15.70 318 999 1,317 E $17.70 360 976 1,336 E $14.70 344 990 1,334 E $6.65 276 964 1,240 E 0700- 0800 $12.40 131 542 673 B $11.70 260 1,087 1,347 E $12.70 232 1,046 1,278 E $11.70 255 987 1,242 E $6.65 218 1,037 1,255 E 0800- 0900 $8.55 119 535 654 B $8.55 150 1,095 1,245 E $8.55 131 1,045 1,176 D $6.65 110 1,068 1,178 D $5.15 144 1,045 1,189 D 0900-1000 $5.05 132 464 596 B $5.15 126 840 966 C $5.15 133 859 992 C $5.15 95 747 842 C $285 103 750 853 C Monday 02/25/19 Tuesday 02/26/19 Wednesday 02/27/19 Thursday 02/28/19 Friday 03/01/19 AM Time Rice HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Rice HOV SCN Vol. LOS Price HOV SCN Vol. LOS 0400- 0500 $5.05 236 729 965 C $5.05 247 720 967 C $5.05 215 522 737 B $5.05 243 683 926 C 0500-0600 $17.40 372 911 1,283 E $15.40 397 1,042 1,439 F $15.70 308 843 1,151 D $13.70 361 989 1,350 E 0600-0700 $17.40 330 1,125 1,455 F $15.70 351 1,041 1,392 E $17.70 382 997 1,379 E $14.70 374 999 1,373 E 0700-0800 $12.40 254 1,064 1,318 E $11.70 257 1,156 1,413 F $12.70 270 1,243 1,513 F $11.70 295 1,181 1,476 F 0800-0900 $8.55 164 1,104 1,268 E $8.55 190 1,153 1,343 E $8.55 154 1,163 1,317 E $6.65 173 1,209 1,382 E 0900-1000 $5.05 97 753 850 C $5.15 1C0 848 948 C $5.15 134 860 994 C $5.15 138 855 994 C Express A Larses 18 42 RCTC OPERATIONAL HIGHLIGHTS On -road Operations RCTC Freeway Service Patrol (FSP) responded to 63 calls during the month of February. Of those calls, 40 were to assist disabled vehicles, 6 were to remove debris, 6 were for traffic breaks, and 11 were in response to accidents. 6C Transponder Technology Planning for the transition to the new transponder technology is underway. The lane system will be upgraded over a series of weekends with completion of that work expected by summer of 2019. The new sticker transponders have been received and are being prepared for distribution. Changes to the back -office system to process the new transponders and make changes to the customer account plan are being finalized and will be released to the customer once both the RCTC and OCTA lane system upgrades are performed. A series of customer communication has been prepared to facilitate the process for providing the new transponders to customers. etExpress Larses 19 43 FINANCIAL HIGHLIGHTS RCTC RCTC 99 Express Lanes Operating Statement YTD as of : 2129f2019 YTD Variance Description Actual' Budget Dollar $ Percent f%) Operating revenues: Toll Revenue Fee Revenue $ 31,604,627.90 5,587,586.82 $ 21,390,733.33 3,228,200.00 5 10,205,094.57 2,359,386.82 47.7 73.1 Total operating revenues 37,192,214.72 24,626,933.33 12,565,281.39 51.0 Operating expenses: Salaries and Benefits Legal Services Advisory Services Audit and Accounting Fees Service Fees Other Professional Services Lease Expense Operations Utilities Supplies and Materials Membership and Subscription Fees Office Equipment S. Furniture (Non -Capital) Maintenance/Repairs Training Seminars and Conferences Transportation Expenses Lodging Meals Other Staff Expenses .Advertising Program Management Program Operations Litigation Settlement Furniture S. Equipment Improvements Depreciation Bad Debt Expense 296,348.48 30,332.88 27,438.44 - 2,799.35 542,460.81 131,305.11 1,772,329.27 25,573.87 347.62 12,296.50 22.62 50,900.76 675.00 1,809.44 1,954.07 1,069.28 255.18 6,335.00 26,945.49 4,425,590.20 7,500.00 560,304.91 1,200,120.19 5,315,326.61 9 26.22 402,000.00 200,000.00 50,000.00 31,333.33 17,333.33 976,800.00 173,733.33 2,214,200.00 42,666.67 3,400.00 8,200.00 3,333.33 570,066.67 5,333.33 4,933.33 4,666.67 1,200.00 1,866.67 93,333.33 42,600.00 5,814,800.00 5,000.00 543,466.67 1,131,233.33 - 66.67 105,651.52 169,667.12 22,561.56 31,333.33 14,533.98 434,339.19 42,428.22 441,870.73 17,092.80 3,052.38 (4,096.50) 3,310.71 527,165.91 4,658.33 3,123.89 2,712.60 130.72 1,611.49 86,998.33 15,654.51 1,389,209.80 (2,500.00) (16,838.24) (68,894.86) (5,315,326.61) 40.45 26.3 84.8 45.1 100.0 83.8 44.5 24.4 20.0 40.1 89.8 (50.0) 99.3 91.2 87.3 63.3 58.1 10.9 86.3 93.2 36.7 23.9 (50.0) (3.1) (6.1) WA 60.7 Total operating expenses 14,440,075.30 12,349,566.67 (2,090,508.63) (16.9) Operating income{loss)1 22,752,139.42 12,277,366.67 10,474,772.75 85.3 Nonoperating revenues {expenses): Interest Revenue Gain(Loss) on Sale of Capital Assets Other Miscellaneous Revenue Payment to Escrow Agent Interest Expense 937,748.00 (2,224,669.52) 2 2,027.03 - (13,652,541.78) 94,200.00 - 5,666,733.33 (13,333,333.33) (4,746,600.00) 843,5.48.00 (2,224,669.52) (5,664,706.30) 13,333,333.33 (8,905,941.78) (895.5) NM 100.0 (100.0) 187.6 Total nonoperating revenues (expenses) (14,937,436.27) (12,319,000.00) (2,618,436.27) (21.3) Transfers In Transfers Out - (299,200.00) - (3,679,200.00) - 3,380,000.00 NM (91.9) Het income (loss)1 S 7,515,5133.15 I 5 (3,720,4133.33)1 5 11,2315,336.49 I (302.0) ' Unaudited z Gain [loss] on sale of capital assets - Loss on sale of capital assets reflects the loss on sale of excess land purchased For the SR-91 Project. Loss on sale is not a cash -related item and not included in the FY18/19 budget. a Depreciation is not a budgeted expense &Express Lanes 20 44 JOINT AGENCY TRIP AND REVENUE STATISTICS Feb-19 MTD Transactions by Agency Transactions Using Both Segments % Using Both Segments Revenue Westbound OCTA 628,224 390,496 62% $ 1,580,472 RCTC 604,715 390,496 65% $ 2,892,258 1-15 254,505 173,700 68% $ 1,229,937 McKinley 350,210 216,796 62% $ 1,662,322 Eastbound OCTA 665,959 357,280 54% $ 2,336,635 RCTC 513,831 357,280 70% $ 1,603,152 1-15 186,935 144,142 77% $ 412,261 McKinley 326,896 213,138 65% $ 1,190,891 JOINT AGENCY TRAFFIC STATISTICS 700,000 600,000 500,000 400,000 300,000 200,000 100,000 Joint Agency Traffic Statistics 62% 65% 54% 70% OCTA RCTC OCTA RCTC Westbound Eastbound OCTA Transactions RCTC Transactions % of OCTA Transactions Using Both Segments % of RCTC Transactions Using Both Segments ertExpress A Larses 21 45 JOINT AGENCY PERFORMANCE MEASURES REPORTING REQUIREMENT Reporting Period PERFORMANCE STANDARD Feb-19 Performance CUSTOM ER SERVICE Call Wait Time Abandon Rate Customer Satisfaction VIOLATION PROCESSING Response Time CUSA Violation Collection Rate CUSA Violation Collection Rate TRAFFIC OPERATIONS Initial & Secondary Review s * Plate Misread Errors CAS Response Time ACCOUNTING OCTA Exceptions RCTC Exceptions INFORMATION TECHNOLOGY Back -office System Uptime Netw ork Uptime Monthly Monthly Monthly Not to exceed 2 minutes No more than 4.0% At least 75 outbound calls Monthly Quarterly Annually Monthly Monthly Monthly Monthly Monthly Monthly Monthly Within 2 business days of receipt 70% or more 74% or more Equal to or less than 15 days Equal to or less than 0.4% 0:20 (minutes) per call No more than 3 No more than 3 99% Availability 99% Availability 0:45 1.0% 75 1.4 1.3 0.01 0:08 0 0 100% 100% CUSA = Cofiroute USA; CAS = OCTA Customer Assistance Specialists " Plate Misread Error performance is current after a 60-day hold -back period; therefore, percentage reported here is for 2 months prior to the month of this report. JOINT AGENCY TRANSPONDER DISTRIBUTION TRANSPONDER DISTRIBUTION Issued To New Accounts Additional Tags to Existing Accounts Replacement Transponders Total Issued February-19 January-19 Tags I % of Total I Tags 1,210 726 631 2,567 47.1 % 28.3% 24.6% 1,247 792 732 2,771 % of Total 45.0% 28.6% 26.4% FY 2018-19 Average To -Date 1,440 852 861 3,153 45.7% 27.0% 27.3% Returned Account Closures Accounts Dow nsizing Defective Transponders Total Returned 518 215 780 1,513 34.2% 14.2% 51.6% 359 154 483 996 36.0% 15.5% 48.5% 424 192 842 1,458 29.1 % 13.2% 57.8% et Express A Lanes 22 46 At the end of February 2019, the 91 Express Lanes had 145,517 active customer accounts, and 221,640 transponders classified as Assigned. Number of Accounts by Fiscal Year As of February 28, 2019 160,000 - 150,000 - 140,000 - 130,000 - 120,000 - 110,000 - 100,000 - 90,000 - 80,000 - 70,000 60,000 1 04' Oc5 y0 'L001 'LOOW 'LOOM 119,782 117,888 114,556 114,138 112,584112,473 112,929 113,672 116,813 ', ', ti� ', L0\' LO' ' L'0)" LOr' Fiscal Year 145,517 140,694 130,048 or ', ', ;yob ', LO,h LO''O LO�� LO'' Incoming Email Activity During February, the Anaheim Processing Center received 2,831 emails. Express A Lanes 23 47 ATTACHMENT 3 OCTA Orange County Transportation Authority Riverside County Transportation Commission co ti,k,ExpresN. Lames Status Report March 2019 As of March 31, 2019 48 Table of Contents Operations Overview OCTA 3 Traffic and Revenue Statistics for OCTA 3 OCTA Traffic and Revenue Summary 5 OCTA Eastbound Peak -Hour Volumes 6 OCTA Westbound Peak -Hour Volumes 7 OCTA Operational Highlights 8 Financial Highlights OCTA 10 Operations Overview RCTC 11 Traffic and Revenue Statistics for RCTC 11 RCTC Traffic and Revenue Summary 13 RCTC Peak -Hour Volumes 14 RCTC Eastbound Peak -Hour Volumes 15 RCTC Westbound Peak -Hour Volumes 17 RCTC Operational Highlights 19 Financial Highlights RCTC 20 Joint Agency Trip and Revenue Statistics 21 Joint Agency Traffic Statistics 21 Joint Agency Performance Measures 22 Joint Agency Transponder Distribution 22 Number of Accounts by Fiscal Year 23 Incoming Email Activity 23 i Express A Lases z 49 OPERATIONS OVERVIEW OCTA TRAFFIC AND REVENUE STATISTICS FOR OCTA Total traffic volume on the OCTA 91 Express Lanes for March 2019 was 1,539,257. This represents a daily average of 49,653. This is a 7.9% increase in total traffic volume from the same period last year when traffic levels totaled 1,426,785. Potential toll revenue for the month was $4,542,427 which represents an increase of 4.8% from the prior year's total of $4,332,856. Carpool percentage for the month was 26.10% as compared to the previous year's rate of 24.14%. Month -to -date traffic and revenue data are summarized in the table below. The following trip and revenue statistics tables represent all trips taken on the OCTA 91 Express Lanes and associated potential revenue for the month of March 2019. Current Month -to -Date (MTD) as of March 31, 2019 Trips Mar-19 MTD Actual Stantec MTD Projected # Variance % Variance Mar-18 MTD Actual Yr-to-Yr % Variance Full Toll Lanes 1,137,488 1,153,394 (15,906) (1.4%) 1,082,329 5.1% 3+ Lanes 401,769 328,031 73,738 22.5% 344,456 16.6% Total Gross Trips 1,539,257 1,481,425 57,832 3.9% 1,426,785 7.9% Revenue Full Toll Lanes $4,464,988 $4,628,209 ($163,222) (3.5%) $4,254,736 4.9% 3+ Lanes $77,440 $88,293 ($10,853) (12.3%) $78,121 (0.9%) Total Gross Revenue $4,542,427 $4,716,502 ($174,075) (3.7%) $4,332,856 4.8% Average Revenue per Trip 1 Average Full Toll Lanes $3.93 $4.01 ($0.08) (2.0%) $3.93 0.0% Average 3+ Lanes $0.19 $0.27 ($0.08) (29.6%) $0.23 (17.4%) Average Gross Revenue $2.95 $3.18 ($0.23) (7.2%) $3.04 (3.0%) Express A Lanes 3 50 The 2019 fiscal year-to-date traffic volume increased by 5.6% and potential toll revenue increased by 5.3%, when compared with the same period last year. Year-to-date average revenue per -trip is $2.97. Fiscal year-to-date traffic and revenue data are summarized in the table below. The following trip and revenue statistics tables represent all trips taken on the OCTA 91 Express Lanes and associated potential revenue for the months of July 2018 through March 2019. FY 2018-19 Year to Date as of March 31, 2019 Trips FY 2018-19 YTD Actual Stantec YTD Projected # Variance % Variance FY 2017-18 YTD Actual Yr-to-Yr % Variance Full Toll Lanes 9,576,949 9,806,806 (229,857) (2.3%) 9,242,469 3.6% 3+ Lanes 3,425,122 2,944,745 480,377 16.3% 3,068,327 11.6% Total Gross Trips 13,002,071 12,751,551 250,520 2.0% 12,310,796 5.6% Revenue Full Toll Lanes $37,964,136 $39,190,636 ($1,226,500) (3.1%) $36,055,265 5.3% 3+ Lanes $677,913 $747,570 ($69,657) (9.3%) $651,329 4.1% Total Gross Revenue $38,642,049 $39,938,205 ($1,296,157) (3.2%) $36,706,594 5.3% Average Revenue per Trip Average Full Toll Lanes $3.96 $4.00 ($0.04) (1.0%) $3.90 1.5% Average 3+ Lanes $0.20 $0.25 ($0.05) (20.0%) $0.21 (4.8%) Average Gross Revenue $2.97 $3.13 ($0.16) (5.1 %) $2.98 (0.3%) Express Larses 4 51 OCTA Traffic and Revenue Summary The chart below reflects the total trips breakdown between Full Toll trips and HOV3+ trips for FY 2018-19 on a monthly basis. 1,800,000 1,600,000 1,400,000 1,200,000 E 1,000,000 Z. 800,000 600,000 400,000 200,000 0 FY 2018-19 Traffic Volume Overview Jul-18 Aug-18 Sep-18 Oct-18 Nov-18 Dec-18 Jan-19 Feb-19 Mar-19 Apr-19 May-19 Jun-19 Month ❑Full Toll Lanes ❑3+ Lanes The chart below reflects the gross potential revenue breakdown between Full Toll trips and HOV3+ trips for FY 2018-19 on a monthly basis. $5,000,000 $4,500,000 $4,000,000 m 3 c as $3,500,000 $3,000,000 $2,500,000 FY 2018-19 Revenue Summary E 84 776 E. '� 77 422 1:1;111*y1 E3tiMil E 78 927 E3i1[: ig 80401 • 24,936 4,480,483 $4,186,6944006,93$3 4,033, 1 Jul-18 Aug-18 Sep-18 Oct-18 Nov-18 Dec-18 Jan-19 Feb-19 Mar-19 Apr-19 May-19 Jun-19 Month OFull Toll Lanes ■3+ Lanes elle, Express Lanes 5 52 Peak traffic hour in the eastbound direction reached or exceeded 90% or more of defined capacity 20 times during the month of March 2019. As demonstrated on the next chart, westbound peak hour traffic volumes top out at 80% of defined capacity. OCTA EASTBOUND PEAK -HOUR VOLUMES Monday 02/25/19 Tuesday 02/26/19 Wednesday 02/27/19 Thursday 02/28/19 Friday 03/01/19 PM Time Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. 1400-1500 $6.35 584 3,292 97% 1500 - 1600 $9.65 718 2,738 81% 1600-1700 $9.45 495 2,785 82% 1700-1800 $6.90 622 2,896 85% 1800-1900 $6.40 748 2,940 86% 1900 - 2000 $5.95 650 2,123 62% Monday 03/04/19 Tuesday 03/05/19 Wednesday 03/06/19 Thursday 03/07/19 Friday 03/08/19 PM Time Price HOV Vol. Cap. Price HOV Vol. Cap. Price HCA/ Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. 1400-1500 $5.05 454 2,577 76% $5.05 423 2,798 82% $5.05 395 2,596 76% $5.95 479 3,035 89% $6.35 558 3,278 96% 1500-1600 $5.40 621 2,953 87% $5.65 662 2,809 83% $7.00 690 2,791 82% $6.00 738 3,336 98% $9.65 719 2,576 76% 1600-1700 $5.25 489 2,929 86% $5.50 519 2,991 88% $6.75 506 3,163 93% $8.80 546 2,977 88% $9.45 466 2,724 80% 1700 - 1800 $5.20 584 3,118 92% $5.40 532 2,753 81 % $6.93 360 2,186 64% $9.20 490 2,502 74% $6.90 598 2,861 84% 1800 - 1900 $5.40 744 2839 84% $3.85 707 2,951 87% $3.85 562 2,313 68% $4.75 726 2,988 88% $6.40 731 2,809 83% 1900-2000 $3.75 499 1,839 54% $3.75 557 2,308 68% $3.75 450 1,674 49% $5.50 596 2,220 65% $5.95 701 2,343 69% Monday 03/11/19 Tuesday 03/12/19 Wednesday 03/13✓1 Thursday 03/14/19 Friday 03/15/19 PM Time Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. 1400-1500 $5.05 424 2,525 74% $5.05 428 2,826 83% $5.05 481 2,877 85% $5.95 534 3,235 95% $6.35 543 3,177 93% 1500-1600 $5.40 615 2,938 86% $5.65 641 2,821 83% $7.00 669 3,037 89% $6.00 650 3,030 89% $9.65 676 2,689 79% 1600-1700 $5.25 473 2,919 86% $5.50 472 2,839 84% $6.75 554 3,321 98% $8.80 521 2,652 78% $9.45 431 2,385 70% 1700-1800 $5.20 537 2,923 86% $5.40 541 2,901 85% $6.90 467 2,665 78% $9.20 468 2,430 71% $6.90 589 2,678 79% 1800 - 1900 $5.40 706 2,805 83% $3.85 601 2,934 86% $3.85 661 3,090 91% $4.75 611 2,752 81% $6.40 615 2,752 81% 1900-2000 $3.75 439 1,599 47% $3.75 606 2,439 72% $3.75 590 2,238 66% $5.50 778 2,906 85% $5.95 687 2,351 69% Monday 03/18/19 Tuesday 03/19/19 Wednesday 03/20/19 Thursday 03/21/19 Friday 03/22/19 PM Time Price HCA/ Vol. Cap. Price HCA/ Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. 14)0 - 1500 $5.05 478 2,624 77% $5.05 449 2,841 84% $5.05 449 2,921 86% $5.95 495 3,156 93% $6.35 570 3,233 95% 1500-1600 $5.40 671 2,908 86% $5.65 672 2,864 84% $7.00 631 2,640 78% $6.00 696 3,389 100% $9.65 688 2,711 80% 1600-1700 $5.25 574 3,186 94% $5.50 452 2,828 83% $6.75 486 2,915 86% $8.80 580 2,805 83% $9.45 533 2,892 85% 1700-1800 $5.20 558 3,105 91% $5.40 553 2,994 88% $6.90 500 2,567 76% $9.20 425 2,018 59% $6.90 614 2,966 87% 1800-1900 $5.40 602 2,700 79% $3.85 714 3,065 90% $3.85 566 2,812 83% $4.75 603 2,618 77% $6.40 728 2,868 84% 1900-2000 $3.75 492 1,913 56% $3.75 648 2,547 75% $3.75 657 2,567 76% $5.50 676 2,608 77% $5.95 617 2,193 65% Monday 03/25/19 Tuesday 03/26/19 Wednesday 03/27/19 Thursday 03/28/19 Friday 03/23/19 PM Time Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. 1400-1500 $5.05 527 2,566 75% $5.05 483 2,859 84% $5.05 523 2,986 88% $5.95 524 3,175 93% $6.35 615 3,278 96% 1500-1600 $5.40 738 3,029 89% $5.65 748 2,864 84% $7.00 760 2,994 88% $6.00 694 3,123 92% $9.65 740 2,633 77% 1600 - 1700 $5.25 525 2,890 85% $5.50 539 2,960 87% $6.75 569 3,169 93% $8.80 612 2,950 87% $9.45 561 2,764 81% 1700-18C0 $5.20 614 2,998 88% $5.40 597 3,002 88% $6.90 529 2,700 79% $9.20 545 2,529 74% $6.90 615 2,887 85% 1800 -1900 $5.40 709 2,964 85% $3.85 690 2,933 86% $3.85 732 3,120 92% $4.75 635 2,847 84% $6.40 736 2,849 84% 1900 - 2000 $3.75 528 1,842 54% $3.75 655 2,596 76% $3.75 662 2,565 75% $5.50 841 2,969 87% $5.95 734 2,352 69% Express A lanes 6 53 OCTA WESTBOUND PEAK -HOUR VOLUMES Monday 02/25/19 Tuesday 02/26/19 Wednesday 02/27/19 -Thursday 02/28/19 Friday 03/01/19 AM Time Rice HOV Vol. Cap. Price HOV Vol. Cap. Rice HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. 0400-0500 53.03 699 1,983 58% 0530 - 0600 $4.60 788 Z434 72% 0600 - 0700 $4.85 657 Z 127 63% 0700 - 0800 $5.40 487 1,937 57% 0800 - 0900 $4.85 312 1,918 56% 0900-1000 $4.00 287 2,014 59% Monday 03/04/19 Tuesday 03/05/19 Wednesday 03/06/19 -Thursday 03/07/19 Friday 03/08/19 AM Time Rice HOV Vol. Cap. Rice HOV Vol. Cap. Rice HOV Vol. Cap. Rice HOV Vol. Cap. Rice HOV Vol. Cap. 0400-0500 $3.00 787 2,467 73% $3.00 813 2,391 70% $3.00 738 2,120 62% $3.00 843 2,540 75% $3.00 705 1,924 57% 0500-0600 $4.85 890 2,487 73% $4.85 922 2,625 77% $4.85 795 2,189 64% $4.85 894 2,509 74% $4.60 800 2,336 69% 0600 - 0700 $5.05 622 2,177 64% $5.05 610 2,120 62% $5.05 644 2,050 60% $5.05 668 2,185 64% $4.85 665 Z 174 64% 0700-0830 $5.55 560 2,174 64% $5.55 506 2,130 63% $5.55 468 1,908 56% $5.55 466 2,049 60% $5.40 475 1,856 55% 0800-0900 $5.05 358 2,266 67% $5.05 352 2,108 62% $5.05 306 1,914 56% $5.05 353 2,016 59% $4.85 319 1,970 58% 0900-1000 $4.00 305 2,062 61% $4.00 303 2,1W 64% $4.00 330 2,036 60% $4.00 312 2,214 65% $4.00 326 1,909 56% Monday 03/11/19 Tuesday 03/12/19 Wednesday 03/13/19 Thursday 03/14/19 Friday 03/15/19 AM Time Rice HOV Vol. Cap. Rice HOV Vol. Cap. Rice HOV Vol. Cap. Rice HOV Vol. Cap. Rice HOV Vol. Cap. 0400-0500 $3.00 798 2,465 73% $3.00 788 2,341 69% $3.00 810 Z369 70% $3.00 805 2,422 71% $3.00 700 1,995 59% 0500-0600 $4.85 885 2,440 72% $4.85 947 Z640 78% $4.85 898 2,479 73% $4.85 937 2,499 74% $4.60 838 2,393 70% 0600-0700 $5.05 648 2,038 60% $5.05 631 1,975 58% $5.05 656 2,166 64% $5.05 669 2,185 64% $4.85 673 2,076 61% 0700 - 0800 $5.55 493 2,037 60% $5.55 503 2,172 64% $5.55 549 2,158 63% $5.55 538 2,170 64% $5.40 474 1,836 54% 0800-0900 $5.05 322 1,992 59% $5.05 353 2,208 65% $5.05 320 2,130 63% $5.05 445 2,185 64% $4.85 320 1,855 55% 0900-1000 $4.00 267 1,898 56% $4.00 279 Z183 64% $4.00 317 2,128 63% $4.00 314 2,163 64% $4.00 279 1,833 54% Monday 03/18/19 Tuesday 03/19/19 Wednesday 03/20/19 Thursday 03/21/19 Friday 03/22/19 AM Time Rice HOV Vol. Cap. Rice HOV Vol. Cap. Rice HOV Vol. Cap. Rice HOV Vol. Cap. Rice HOV Vol. Cap. 0400-0500 $3.00 798 2,518 74% $3.00 809 2,465 73% $3.00 812 2,386 70% $3.00 827 2,436 72% $3.00 720 1,970 58% 0500-0600 $4.85 914 2,560 75% $4.85 966 Z672 79% $4.85 848 Z327 68% $4.85 910 2,461 72% $4.60 863 2,453 72% 0600-0700 $5.05 639 2,070 61% $5.05 631 2,066 62% $5.05 700 2,241 66% $5.05 666 2,198 65% $4.85 628 2,084 61% 0700-0800 $5.55 535 2,130 63% $5.55 530 Z205 65% $5.55 503 2,214 65% $5.55 530 2,270 67% $5.40 503 2,035 59% 0800- 0900 $5.05 348 2,162 64% $5.05 351 Z 190 64% $5.05 323 2,129 63% $5.05 338 2,139 63% $4.85 343 1,971 58% 0900-1000 $4.00 340 2,080 61% $4.00 306 2,140 63% $4.00 272 1,992 59% $4.03 299 2,197 65% $4.00 346 1,847 54% Monday 03/25/19 Tuesday 03/26/19 Wednesday 03/27/19 Thursday 03/28/19 Friday 03/29/19 AM Time Rice HOV Vol. Cap. Rice HOV Vol. Cap. Rice HOV Vol. Cap. Rice HOV Vol. Cap. Rice HOV Vol. Cap. 0400-0500 $3.00 809 2,455 72% $3.00 833 2,430 71% $3.00 869 2,472 73% $3.00 768 2,255 66% $3.00 724 1,971 58% 0500-0600 $4.85 928 2,511 74% $4.85 981 Z729 80% $4.85 908 Z473 73% $4.85 976 2,620 77% $4.60 811 2,413 71% 0600 - 0700 $5.05 637 2,107 62% $5.05 680 2,133 63% $5.05 679 Z 127 63% $5.05 684 2,200 65% $4.85 663 2,290 67% 0700-0800 $5.55 552 2,122 62% $5.55 558 2,248 66% $5.55 606 2,272 67% $5.55 591 2,349 69% $5.40 493 2,036 60% 0800-0930 $5.05 414 2,225 65% $5.05 418 2,237 66% $5.05 371 2,056 60% $5.05 422 2,224 65% $4.85 386 2,074 61% 0900-1000 $4.00 426 2,138 63% $4.00 407 2,209 65% $4.00 427 2,118 62% $4.00 473 2,388 70% $4.00 276 1,560 46% et Express A Lanes 54 CTA OPERATIONAL HIGHLIGHTS On -road Operations OCTA Customer Assistance Specialists (CAS) responded to 113 calls during the month of March. Of those calls, 94 were to assist disabled vehicles and 8 calls to remove debris. The CAS provided assistance to 7 accidents in the Express Lanes and 4 accidents originating from the SR91 general-purpose lanes. Electronic Toll and Traffic Management System Project Update An agreement with Kapsch TrafficCom USA, Inc., (Kapsch) was executed in June 2018 to provide toll lane system integrator services for the design, installation, operations, and maintenance of the electronic toll and traffic management system for the 91 Express Lanes. In January, Kapsch has developed several project plans and documentations and held weekly coordination meetings with OCTA and Cofiroute in preparation for the transition to the new lane system. This new lane system will be able to read the new 6C protocol as well as the current Title 21 protocol. Following RCTC's completion of their lane system installation on the 91 Express Lanes, OCTA will commence installation on the Orange County segment. It is anticipated the OCTA lane system equipment at the gantries will be replaced in summer 2019. 6C Transition Update In addition to the lane system replacement, the back -office system will need to be modified in order to process the new transponders and changes to the customer account plans. Modification to the back -office system will commence when the lane system installations for both OCTA and RCTC have been completed. Distribution of the new 6C transponders to customers will begin after the back -office system changes have been made. OCTA and RCTC have prepared a series of customer communication to be provided to customers to facilitate the transition to the new protocol and changes to the account plans. Amendment to the Three -Party Operating Agreement As referenced above, due to the back -office system changes, an amendment to the OCTA, RCTC, Cofiroute USA (CUSA) Operating Agreement is required. Staff from both OCTA and RCTC have been in negotiations with CUSA for the amendment. It is &Express L.a1ses 8 55 anticipated there will be no change to the maximum obligation of the contract. The amendment is expected to be finalized in the next few months. California Highway Patrol Agreement Staff is currently in discussion with the California Highway Patrol (CHP) for a new agreement to provide enforcement services on the OCTA 91 Express Lanes. As a requirement of the Franchise Agreement, OCTA is required to use CHP for enforcement services. Staff will be bringing forth the agreement for Board approval in May 2019. etExpress A Larses 9 56 FINANCIAL HIGHLIGHTS OCTA 91 Express Lanes Operating Statement YTD as of : 3/31/2019 YTD Variance Description Actual (1) Budget (1) Dollar $ Percent (%) Operating revenues: Toll revenue $ 34,866,383.18 $ 37,409,838.00 $ (2,543,454.82) (6.8) Fee revenue 6,044,778.90 4,689,160.00 1,355,618.90 28.9 Total operating revenues 40,911,162.08 42,098,998.00 (1,187,835.92) (2.8) Operating expenses: Contracted services 4,917,024.45 5,657,810.00 740,785.55 13.1 Administrative fee 1,860,786.00 2,066,913.00 206,127.00 10.0 Other professional services 490,420.85 2,613,147.00 2,122,726.15 81.2 Credit card processing fees 982,016.06 947,471.00 (34,545.06) (3.6) Toll road account servicing 563,437.57 1,005,862.00 442,424.43 44.0 Other insurance expense 266,148.97 562,275.00 296,126.03 52.7 Toll road maintenance supply repairs 149,311.62 227,190.00 77,878.38 34.3 Patrol services 529,720.97 596,061.00 66,340.03 11.1 Building equipment repairs and maint 79,167.84 272,254.00 193,086.16 70.9 Other services 6,643.00 22,497.00 15,854.00 70.5 Utilities 37,395.54 49,482.00 12,086.46 24.4 Office expense 49,051.51 152,854.00 103,802.49 67.9 Bad debt expense 125,576.23 - (125,576.23) N/A Miscellaneous (2) 90,358.98 501,058.00 410,699.02 82.0 Leases 375,855.90 344,862.00 (30,993.90) (9.0) Total operating expenses 10,522,915.49 15,019,736.00 4,496,820.51 29.9 Depreciation and amortization (3) 2,578,907.62 - (2,578,907.62) N/A Operating income (loss) 27,809,338.97 27,079,262.00 730,076.97 2.7 Nonoperating revenues (expenses): Reimbursement from Other Agencies 402,395.15 838,791.00 (436,395.85) (52.0) Interest income 2,487,791.82 1,664,838.00 822,953.82 49.4 Interest expense (3,686,337.25)F (3,757,464.00) 71,126.75 1.9 Other 9,100.77 - 9,100.77 N/A Total nonoperating revenues (expenses) (787,049.51) (1,253,835.00) 466,785.49 37.2 Transfers in - - - N/A Transfers out (679,634.09) (14,371,178.00) 13,691,543.91 95.3 Net income (loss) $ 26,342,655.37 I $ 11,454,249.00 I $14,888,406.37 I 130.0 'Actual amounts are accounted for on the accrual basis of accounting in an enterprise fund. Budget amounts are accounted for on a modified accrual basis of accounting. 2Miscellaneous expenses include: Bond Insurance Costs, Bank Service Charge, Transponder Materials. 'Depreciation and amortization are not budgeted items. Capital Asset Activity During the nine months ending March 31, 2019, capital asset activities included $349, 599 for the Electronic Toll and Traffic Management system replacement project and $226,014 for transponder purchases. Express A Larses 10 57 OPERATIONS OVERVIEW RCTC TRAFFIC AND REVENUE STATISTICS FOR RCTC Total traffic volume on the RCTC 91 Express Lanes for March 2019 was 1,310,935. This represents a daily average of 42,288. This is a 5.8% increase in total traffic volume from the same period last year when traffic levels totaled 1,239,432. Potential toll revenue for the month was $5,098,850 which represents an increase of 15.4% from the prior year's total of $4,419,171. Carpool percentage for the month was 24.36% as compared to the previous year's rate of 21.73%. Month -to -date traffic and revenue data are summarized in the table below. The following trip and revenue statistics tables represent all trips taken on the RCTC 91 Express Lanes and associated potential revenue for the month of March 2019. Current Month -to -Date (MTD) as of March 31, 2019 Trips MAR-19 MTD Actual Stantec MTD Projected # Variance % Variance MAR-18 MTD Actual Yr-to-Yr ok Variance Full Toll Lanes 991,552 718,958 272,594 37.9% 970,118 2.2% 3+ Lanes 319,383 236,000 83,383 35.3% 269,314 18.6% Total Gross Trips 1,310,935 954,958 355,977 37.3% 1,239,432 5.8% Revenue Full Toll Lanes $5,057,871 $2,145,158 $2,912,713 135.8% $4,384,066 15.4% 3+ Lanes $40,979 $0 $40,979 $35,105 16.7% Total Gross Revenue $5,098,850 $2,145,158 $2,953,692 137.7% $4,419,171 15.4% Average Revenue per Trip Average Full Toll Lanes $5.10 $2.98 $2.12 71.1 % $4.52 12.8% Average 3+ Lanes $0.13 $0.00 $0.13 $0.13 0.0% Average Gross Revenue $3.89 $2.25 $1.64 72.9% $3.57 9.0% Express A Lanes 11 58 The 2019 fiscal year-to-date (YTD) traffic volume is 5.2% higher when compared with the same period last year. The 2019 fiscal year-to-date revenue is 21.3% higher than for the same period last year. The traffic and revenue increases are attributed to higher demand and increase toll rates to manage the demand. Year-to-date average revenue per -trip is $3.72. Fiscal year-to-date traffic and revenue data are summarized in the table below. The following trip and revenue statistics tables represent all trips taken on the RCTC 91 Express Lanes and associated potential revenue for the months of July 2018 through March 2019. FY 2018-19 Year to Date as of March 31, 2019 Trips FY 2018-19 YTD Actual Stantec YTD Projected # Variance % Variance FY 2017-18 YTD Actual Yr-to-Yr 0/0 Variance Full Toll Lanes 8,519,888 5,704,343 2,815,545 49.4% 8,359,682 1.9% 3+ Lanes 2,722,195 2,005,086 717,109 35.8% 2,326,178 17.0% Total Gross Trips 11,242,083 7,709,429 3,532,654 45.8% 10,685,860 5.2% Revenue Full Toll Lanes $41,441,557 $17,141,229 $24,300,328 141.8% $34,146,501 21.4% 3+ Lanes $329,540 $0 $329,540 $283,958 16.1 Total Gross Revenue $41,771,096 $17,141,229 $24,629,867 143.7% $34,430,458 21.3% Average Revenue per Trip Average Full Toll Lanes $4.86 $3.00 $1.86 62.0% $4.08 19.1 Average 3+ Lanes $0.12 $0.00 $0.12 $0.12 0.0% Average Gross Revenue $3.72 $2.22 $1.50 67.6% $3.22 15.5% etExpress A Larses 12 59 RCTC Traffic and Revenue Summary The chart below reflects the total trips broken down between Full Toll lanes and HOV3+ lanes for FY 2018-19 on a monthly basis. 1,400,000 1,225,000 1,050,000 875,000 m g 700,000 0 > 525,000 350,000 175,000 0 FY 2018-19 Traffic Volume Overview I I Jul-18 Aug-18 Sep-18 Oct-18 Nov-18 Dec-18 Jan-19 Feb-19 Mar-19 Apr-19 May-19 Jun-19 Month ❑Full Toll Lanes ❑3+ Lanes The chart below reflects the gross potential revenue breakdown between Full Toll lanes and HOV3+ lanes for FY 2018-19 on a monthly basis. $5,400,000 $5,000,000 $4,600,000 $4,200,000 m 13,800,000 '4d 3,400,000 $3,000,000 $2,600,000 $2,200,000 Jul-18 Aug-18 Sep-18 FY 2018-19 Revenue Summary Oct-18 Nov-18 Dec-18 Jan-19 Feb-19 Mar-19 Apr-19 May-19 Jun-19 Month OFull Toll Lanes ■3+ Lanes e4lle, Express Lanes 13 60 RCTC PEAK -HOUR VOLUMES RCTC regularly evaluates traffic volumes for peak period hours where Express Lanes performance is degraded and either increases or decreases tolls. There were no toll rates adjusted in March to improve the level of service in the peak hours where demand exceeded capacity. Hours that are highlighted in yellow were flagged for continued evaluation. etExpress La1ses 14 61 RCTC EASTBOUND PEAK -HOUR VOLUMES Eastbound PM Peak - County Line to McKinley Monday 02/25/19 Tuesday 02/26/19 Wednesday 02/27/19 Thursday 02/28/19 Friday 03/01/19 PM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOB Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS 1400 -1500 $17.70 353 1,180 1,533 F 1500-1600 $17.70 395 964 1,359 F 1600-1700 $11.40 249 1,007 1,256 E 1700-1800 $6.70 310 993 1,303 F 1800.1900 $6.70 329 865 1,194 D 1900 - 2000 $5.15 308 743 1,051 D Monday 03/04/19 Tuesday 03/05/19 Wednesday 03/06/19 Thursday 03/07/19 Friday 03/08/19 PM Time Rice HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Rice HOV SOV Vol. LOS 1400.1500 $6.70 230 873 1,103 D $6.70 244 992 1,236 E $6.70 193 828 1,021 D $8.85 268 1,092 1,360 F $17.70 303 1,165 1,468 F 1500-1600 $6.70 300 926 1,226 E $5.15 349 1,005 1,354 F $7.55 303 796 1,099 D $10.60 374 1,072 1,446 F $17.70 257 768 1,025 D 1600-1700 $5.15 225 967 1,192 D $6.70 225 1,002 1,227 E $5.15 177 946 1,123 D $7.90 238 1,009 1,247 E $11.40 0 0 0 A 1700-1800 $5.15 273 912 1,185 D $5.15 225 886 1,111 D $5.15 143 682 825 C $5.15 228 807 1,035 D $6.70 0 0 0 A 1800 -1900 $5.15 349 816 1,165 D $5.15 315 811 1,126 D $5.15 241 588 829 C $5.15 355 835 1,190 D $6.70 0 0 0 A 1900.2000 $2.20 227 498 725 B $4.05 219 687 906 C $3.95 187 481 668 B $4.05 237 663 900 C $5.15 0 0 0 A Monday 03/11/19 Tuesday 03/12/19 Wednesday 03/13/19 Thursday 03/14/19 Friday 03/15/19 PM Time Rice HOV SOV Vol. LOS Rice HOV SOV Vol. LOS Rice HOV SOV Vol. LOS Rice HOV SOV Vol. LOS Rice HOV SOV Vol. LOS 1400-1500 $6.70 209 881 1,090 D $6.70 229 1,075 1,304 F $6.70 264 1,062 1,326 F $8.85 284 1,204 1,488 F $17.70 345 1,152 1,497 F 1500.1600 $6.70 326 984 1,310 F $5.15 331 964 1,235 E $7.55 363 967 1,330 F $10.60 357 991 1,348 F $17.70 386 951 1,337 F 1600-1700 $5.15 203 971 1,174 D $6.70 228 899 1,127 D $5.15 223 1,074 1,297 E $7.90 245 920 1,165 D $11.40 234 961 1,195 D 1700-1800 $5.15 258 893 1,151 D $5.15 247 849 1,096 D $5.15 213 831 1,044 D $5.15 254 866 1,120 D $6.70 305 971 1,276 E 1800- 1900 $5.15 337 762 1,099 D $5.15 301 892 1,193 D $5.15 285 784 1,069 D $5.15 332 932 1,264 E $6.70 373 937 1,310 F 1900-2000 $2.20 203 440 643 B $4.05 275 695 970 C $3.95 265 651 916 C $4.05 333 902 1,235 E $5.15 326 803 1,129 D Monday 03/18/19 Tuesday 03/19/19 Wednesday 03/20/19 Thursday 03/21/19 Friday 03/22/19 PM Time Rice HOV SOV Vol. LOS Rice HOV SOV Vol. LOS Price HOV SOV Vol. LOS Rice HOV SOV Vol. LOS Rice HOV SOV Vol. LOS 1400-1500 $6.70 250 941 1,191 D $6.70 249 1,056 1,305 F $6.70 245 1,030 1,275 E $8.85 285 1,167 1,452 F $17.70 367 1,178 1,545 F 1500-1600 $6.70 357 906 1,263 E $5.15 359 1,042 1,401 F $7.55 314 836 1,150 D $10.60 364 1,046 1,410 F $17.70 397 1,004 1,401 F 1600.1700 $5.15 267 1,027 1,294 E $6.70 250 936 1,186 D $5.15 260 948 1,208 E $7.90 260 907 1,167 D $11.40 452 1,513 1,965 F 1700-1800 $5.15 268 948 1,216 E $5.15 261 936 1,197 D $5.15 215 783 998 C $5.15 178 682 870 C $6.70 516 1,419 1,935 F 1800-1900 $5.15 308 805 1,113 D $5.15 359 885 1,244 E $5.15 276 832 1,108 D $5.15 297 813 1,110 D $6.70 572 1,295 1,867 F 1900-2000 $2.20 231 603 834 C $4.05 289 741 1,030 D $3.95 265 791 1,056 D $4.05 238 768 1,066 D $5.15 364 905 1,269 E Monday 03/25/19 Tuesday 03/26/19 Wednesday 03/27/19 Thursday 03/28/19 Friday 03/29/19 PM Time Price HOV SOV Vol. LOS Rice HOV SOV Vol. LOS Rice HOV SOV Vol. LOS Rice HOV SOV Vol. LOS Rice HOV SOV Vol. LOS 1400-1500 $6.70 302 854 1,156 D $6.70 296 1,011 1,307 F $6.70 291 1,056 1,347 F $8.85 295 1,163 1,458 F $17.70 377 1,143 1,520 F 1500-1600 $6.70 399 958 1,357 F $5.15 434 973 1,407 F $7.55 422 892 1,314 F $10.60 399 997 1,396 F $17.70 408 946 1,354 F 1600-1700 $5.15 257 1,017 1,274 E $6.70 229 923 1,152 D $5.15 276 970 1,246 E $7.90 322 938 1,260 E $11.40 319 1,006 1,325 F 1700-1800 $5.15 297 811 1,108 D $5.15 297 915 1,212 E $5.15 265 860 1,125 D $5.15 275 802 1,077 D $6.70 322 997 1,319 F 1800-1900 $5.15 337 760 1,097 D $5.15 347 834 1,181 D $5.15 383 882 1,265 E $5.15 327 887 1,214 E $6.70 391 936 1,327 F 1900-2000 $2.20 243 534 777 B $4.05 319 732 1,051 D $3.95 319 729 1,048 D $4.05 397 852 1,249 E $5.15 387 748 1,135 D etExpress Larses 15 62 Eastbound PM Peak - County Line to 1-15 South PM Time Monday 02/25/19 Tuesday 02/26/19 Wednesday 02/27/19 Thursday 02/28/19 Friday 03/01/19 Price HCN SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SCN Vol. LOS Price HCN SOV Vol. LOS Price HOV SOV Vol. LOS 1400-1500 $5.15 144 744 888 C 1500 -1600 $2.80 169 641 810 C 1600 -1700 $2.85 117 588 705 B 1700 -1800 $2.85 152 537 689 B 1800 -1900 $2.85 166 527 693 B 1900 - 2000 $2.85 169 427 5% B Monday 03/04/19 Tuesday 03/0519 Wednesday 03/06✓19 Thursday 03/07/19 Friday 03/08/19 PM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Rice HOV SCN Vol. LOS 1400.1500 $2.85 136 640 776 B $5.15 132 640 772 B $5.05 117 624 741 B $5.05 111 711 822 C $5.15 138 745 883 C 1500.1600 $2.85 150 650 800 B $2.80 146 621 767 B $5.15 161 572 733 B $5.15 176 642 818 C $2.80 125 409 534 B 1600.1700 $2.85 109 646 755 B $2.85 116 530 706 B $2.85 102 661 763 B $2.80 146 648 794 B $2.85 0 0 0 A 1700-1800 $2.85 145 625 770 B $2.85 107 527 634 B $2.85 74 473 547 B $2.85 105 499 604 B $2.85 0 0 0 A 1800-1900 $2.85 146 463 609 B $2.85 130 566 696 B $2.85 120 467 587 B $2.85 144 542 686 B $2.85 0 0 0 A 1900- 2000 $2.85 138 387 525 B $2.85 162 483 645 B $2.85 115 353 468 B $2.85 162 478 640 B $2.85 0 0 0 A Monday 03/11/19 Tuesday 03/12/19 Wednesday 03/13/19 Thursday 03/14/19 Friday 03/15/19 PM Time Rice HOV SOV Vol. LOS Rice HOV SOV Vol. LOS Rice HOV SOV Vol. LOS Rice HOV SOV Vol. LOS Rice HOV SOV Vol. LOS 1400-1500 $2.85 116 611 727 B $5.15 101 631 732 B $5.05 124 694 818 C $5.05 128 745 873 C $5.15 116 725 841 C 1500.1600 $285 160 650 810 C $280 178 651 829 C $5.15 170 658 828 C $5.15 151 652 803 C $2.80 158 595 753 B 1600.1700 $2.85 132 606 738 B $2.85 116 610 726 B $285 147 699 846 C $2.80 121 625 746 B $285 108 503 611 B 1700.1800 $2.85 121 549 670 B $2.85 127 570 697 B $2.85 104 483 587 B $2.85 98 480 578 B $2.85 138 534 672 B 1800.1900 $2.85 152 500 652 B $2.85 116 568 684 B $2.85 115 548 663 B $2.85 129 553 682 B $2.85 141 596 737 B 1900.2000 $2.85 106 367 473 B $2.85 175 515 690 B $2.85 156 466 622 B $2.85 210 593 803 C $2.85 167 475 642 B Monday 03/18/19 Tuesday 03/19/19 Wednesday 03/20/19 Thursday 03/21/19 Friday 03/22/19 PM Time Rice HOV SOV Vol. LOS Rice HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Rice HCN SOV Vol. LOS 1400-1500 $2.85 118 627 745 B $5.15 110 705 815 C $5.05 119 745 864 C $5.05 124 740 864 C $5.15 138 713 851 C 1500-1600 $2.85 178 601 779 B $280 158 643 801 C $5.15 152 549 701 B $5.15 172 671 843 C $2.80 152 556 708 B 1600-1700 $2.85 129 633 762 B $2.85 115 590 705 B $2.85 108 635 743 B $2.80 128 593 721 B $2.85 5 56 61 A 1700-1800 $2.85 134 608 742 B $2.85 133 623 756 B $2.85 119 534 653 B $2.85 95 413 538 B $2.85 9 5 14 A 1800-1900 $2.85 127 516 643 B $2.85 147 558 705 B $2.85 127 608 735 B $2.85 118 515 633 B $2.85 23 101 124 A 1900.2000 $2.85 121 403 524 B $2.85 150 531 681 B $2.85 157 571 728 B $2.85 191 524 715 B $2.85 117 347 464 B Monday 03/25/19 Tuesday 03/26/19 Wednesday 03/27/19 Thursday 03/2519 Friday 03/23/19 PM Time Price HOV SOV Vol. LOS Rice HOV SOU Vol. LOS Rice HOV SON Vol. LOS Rice HOV SOV Vol. LOS Rice HOV SOV Vol. LOS 1400.1500 $2.85 133 630 763 B $5.15 125 683 808 C $5.05 136 703 839 C $5.05 126 729 855 C $5.15 154 721 875 C 1500.1600 $2.85 171 581 752 B $2.80 180 628 :1: C $5.15 189 596 785 B $5.15 174 624 798 B $2.80 185 528 713 B 1600-1700 $2.85 121 465 586 B $2.85 128 587 715 B $2.85 129 652 781 B $2.80 143 608 751 B $2.85 154 529 683 B 1700-1800 $2.85 152 562 714 B $2.85 134 590 724 B $2.85 114 533 647 B $2.85 120 541 661 B $2.85 144 532 676 B 1800-1900 $2.85 150 566 716 B $2.85 136 529 665 B $2.85 137 612 749 B $2.85 135 537 672 B $2.85 163 549 712 B 1900-2000 $2.85 141 381 522 B $2.85 166 535 701 B $2.85 162 580 742 B $285 215 591 806 C $2.85 192 469 661 B Express A Larses 16 63 RCTC WESTBOUND PEAK -HOUR VOLUMES Westbound AM Peak - McKinley to County Line AM Time Monday 02/25/19 Tuesday 02/26/19 Wednesday 02/27/19 Thursday 02/28/19 Friday 03/01/19 Price HOV SOV Vol. LOS Price HOV SOV Vol. LOB Price HOV SOV Vol. LOB Price HOV SOV Vol. LOS Price HOV SCN Vol. LOB 0400-0500 $17.70 353 1,180 1,533 F 0500- 0600 $17.70 396 964 1,359 F 0600-0700 $11.40 249 1,007 1,256 E 0700-0800 $6.70 310 993 1,303 F O800.0900 $6.70 329 865 1,194 D 0900.1000 $5.15 308 743 1,051 D Monday 03/04/19 Tuesday 03/05/19 Wednesday 03/06/19 Thursday 03/07/19 Friday 03/08/19 AM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOB Price HOV SON Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOB 0400-0500 $7.85 429 980 1,409 F $7.85 410 1,014 1,424 F $7.85 350 815 1,175 D $7.85 485 1,139 1,624 F $3.95 379 657 1,036 D 0500-0600 $19.93 556 859 1,415 F $19.45 627 1,055 1,682 F $18.45 448 590 1,038 D $18.20 534 776 1,310 E $9.20 487 943 1,430 F 0600-0700 $18.55 373 912 1,285 E $18.15 346 938 1,284 E $16.15 377 982 1,359 F $16.15 401 1,139 1,540 F $8.45 446 1,241 1,687 F 0700 - 0800 $13.20 390 1,243 1,633 F $13.20 383 1,331 1,714 F $13.95 357 1,182 1,539 F $12.20 396 1,332 1,728 F $6.70 392 1,193 1,585 F 0800-0900 $8.45 262 1,401 1,663 F $8.45 266 1,399 1,665 F $8.45 228 1,232 1,460 F $9.20 277 1,420 1,697 F $6.70 220 1,216 1,436 F 0900-1000 $5.15 215 1,122 1,337 E $6.70 191 1,108 1,299 E $6.70 188 1,057 1,245 E $6.70 173 1,056 1,229 E $4.05 174 861 1,035 D Monday 03/11/19 Tuesday 03/12/19 Wednesday 03/13/19 Thursday 03/14/19 Friday 03/15/19 AM Time Price HOV SOV Vol. LOS Rice HOV SCN Vol. LOB Price HOV SON Vol. LOS Price HCN SON Vol. LOB Rice HOV SOV Vol. LOB 0400.0500 $7.85 435 1,017 1,452 F $7.85 383 949 1,332 E $7.85 419 1,090 1,509 F $7.85 417 1,062 1,479 F $3.95 386 727 1,113 D 0500.0600 $19.93 558 873 1,431 F $19.45 633 987 1,620 F $18.45 537 780 1,317 E $18.20 573 764 1,337 E $9.20 532 1,089 1,621 F 0600-0700 $18.55 376 964 1,340 E $18.15 340 805 1,145 D $16.15 437 1,175 1,612 F $16.15 424 1,070 1,494 F $8.45 469 1,193 1,662 F 0700-0800 $13.20 393 1,303 1,6% F $13.20 390 1,303 1,693 F $13.95 432 1,287 1,719 F $12.20 411 1,351 1,762 F $6.70 361 1,233 1,594 F 0800-0900 $8.45 274 1,403 1,677 F $8.45 283 1,485 1,768 F $8.45 268 1,510 1,778 F $9.20 334 1,400 1,734 F $6.70 237 1,182 1,419 F 0900-1000 $5.15 169 1,032 1,201 E $6.70 161 1,163 1,324 E $6.70 187 1,135 1,322 E $6.70 197 1,189 1,386 F $4,05 175 843 1,018 D Monday 03/18/19 Tuesday 03/19/19 Wednesday 03/20/19 Thursday 03/21/19 Friday 03/22/19 AM Time Price HOV SOV Vol. LOS Rice HOV SCN Vol. LOB Rice HOV SOV Vol. LOB Price HCN SOV Vol. LOB Rice HOV SOV Vol. LOB 40 0500 $7.85 408 970 1,378 F $7.85 426 1,049 1,475 F $7.85 408 1,046 1,454 F $7.85 453 1,103 1,556 F $3.95 387 706 1,093 D 50 0.00 $19.93 599 933 1,532 F $19.45 675 961 1,636 F $18.45 523 782 1,305 E $18.20 577 793 1,370 F $9.20 548 1,014 1,562 F 60 0700 $18.55 390 897 1,287 E $18.15 344 840 1,184 D $16.15 414 1,083 1,497 F $16.15 413 993 1,406 F $8.45 447 1,278 1,725 F 0700 0800 $13.20 403 1,299 1,702 F $13.20 392 1,251 1,643 F $13.95 399 1,333 1,732 F $12.20 401 1,283 1,684 F $6.70 372 1,212 1,584 F 08 0' 0 0 $8.45 305 1,433 1,738 F $8.45 281 1,394 1,675 F $8.45 250 1,419 1,669 F $9.20 268 1,382 1,650 F $6.70 238 1,274 1,512 F 90 000 $5.15 213 1,108 1,321 E $6.70 217 1,151 1,368 F $6.70 180 999 1,179 D $6.70 197 1,122 1,319 E $4.05 183 891 1,074 D Monday 03/25/19 Tuesday 03/26/19 Wednesday 03/27/19 Thursday 03/28/19 Friday 03/29/19 AM Time Price HOV SON Vol. LOS Price HOV SON Vol. LOB Rice HOV SON Vol. LOB Price HOV SOV Vol. LOS Rice HOV SOV Vol. LOB 0400-0500 $7.85 448 993 1,441 F $7.85 423 990 1,413 F $7.85 461 1,110 1,571 F $7.85 331 725 1,056 D $3.95 394 694 1,1 : D 0500-0600 $19.93 582 843 1,425 F $19.45 687 967 1,654 F $18.45 561 667 1,228 E $18.20 580 730 1,310 E $9.20 551 1,133 1,684 F 0600-0700 $18.55 390 910 1,300 E $18.15 355 906 1,261 E $16.15 411 1,024 1,435 F $16.15 442 1,062 1,504 F $8.45 470 1,483 1,953 F 0700-0800 $13.20 384 1,283 1,667 F $13.20 402 1,277 1,679 F $13.95 462 1,320 1,782 F $12.20 449 1,335 1,784 F $6.70 385 1,314 1,699 F 0800-0900 $8.45 305 1,378 1,683 F $8.45 317 1,382 1,699 F $8.45 309 1,433 1,742 F $9.20 316 1,338 1,654 F $6.70 324 1,383 1,707 F 0900-1000 $5.15 270 1,114 1,384 F $6.70 277 1,064 1,341 E $6.70 244 935 1,179 D $6.70 331 1,243 1,574 F $4.05 136 557 693 B ertExpress A Larses 17 64 Westbound AM Peak -1-15 North to Count v Line AM Time Monday 02125/19 Tuesday 02/3/19 Wednesday 0027/19 Thursday 0028/19 Friday 03/01/19 Price HCN SOV Vol. LOS Price HOV SC / Vol. LOS Price HOV SOV Vol. LOS Price HCN SOV Vol. LOS Price HOV SOV Vol. LOS 0400 - 0500 $5.15 144 744 888 C 0500 - 0600 $2.80 169 641 810 C 0600 - 0700 $2.85 117 588 705 B 0700 - 0800 $2.85 152 537 689 B 0800 - 0900 $2.85 166 527 693 B 0900 -1000 $2.85 169 427 596 B Monday 03/04/19 Tuesday 03/05/19 Wednesday 03/06/19 Thursday 03/07/19 Friday 03/08/19 AM Time Price HOU SOU Vol. LOS Price HOV SOU Vol. LOS Rice HOV SOV Vol. LOS Price HCN SOU Vol. LOS Price HOV SOV Vol. LOS 0400.0500 $5.05 250 730 980 C $5.05 263 609 872 C $5.05 239 622 861 C $5.05 261 697 958 C $2.85 213 575 788 B 0500.0600 517.40 362 941 1,303 E $15.40 374 983 1,337 E $15.70 331 866 1,197 D $13.70 372 993 1,365 E $5.15 332 884 1,216 E 0600.0700 517.40 349 1,111 1,460 F $15.70 352 1,063 1,415 F $17.70 321 856 1,177 D $14.70 365 982 1,347 E $6.65 296 874 1,170 D 0700-0800 $12.40 295 1,156 1,451 F $11.70 281 1,090 1,371 E $12.70 222 885 1,107 D $11.70 242 1,019 1,261 E $6.65 205 8% 1,101 D 0800-0900 $8.55 167 1,239 1,406 F $8.55 141 1,084 1,225 E $8.55 142 946 1,088 D $6.65 128 827 955 C $5.15 122 958 1,080 D 0930-1000 $5.05 109 787 896 C $5.15 104 865 %9 C $5.15 112 778 890 C $5.15 131 922 1,053 D $2.85 110 747 857 C Monday 03/11/19 Tuesday 03/12/19 Wednesday 03/13/19 Thursday 03/14/19 Friday 03/15/19 AM Time Rice HOV SOV Vol. LOS Rice HOV SOU Vol. LOS Rice HOV SOV Vol. LC6 Price HOV SOV Vol. LOS Rice HOV SOV Vol. LOS 0400-0500 $5.05 276 732 1,008 D $5.05 268 691 959 C $5.05 259 702 961 C $5.05 270 700 970 C $2.85 210 555 776 B 0500.0600 517.40 351 908 1,259 E $15.40 364 1,008 1,372 E $15.70 376 1,010 1,386 E $13.70 376 1,021 1,397 E $5.15 302 846 1,148 D 0600.0700 517.40 363 1,052 1,415 F $15.70 341 949 1,293 E $17.70 341 1,010 1,351 E $14.70 353 1,023 1,376 E $6.65 303 863 1,165 D 0700.0800 $12.40 234 1,028 1,262 E $11.70 286 1,141 1,427 F $12.70 286 1,077 1,363 E $11.70 265 1,028 1,293 E $6.65 210 860 1,070 D 0800.0900 $8.55 141 1,028 1,169 D $8.55 145 1,159 1,304 E $8.55 116 1,073 1,189 D $6.65 167 1,082 1,249 E $5.15 135 916 1,051 D 0900.1000 $5.05 90 772 862 C $5.15 129 953 1,082 D $5.15 122 860 982 C $5.15 114 829 943 C $2.85 90 649 739 B Monday 03/18/19 Tuesday 03/19/19 Wednesday 03/20/19 Thursday 03/21/19 Friday 03/22/19 AM Time Rice HOV SOU Vol. LOS Price HOV SOU Vol. LOS Rice HOV SOU Vol. LOS Rice HOV SOV Vol. LOS Rice HOV SOU Vol. LOS 0400-0500 $5.05 279 759 1,038 D $5.05 277 708 985 C $5.05 269 664 933 C $5.05 250 675 925 C $2.85 215 565 781 B 0500-0600 517.40 379 932 1,311 E $15.40 373 1,051 1,424 F $15.70 340 885 1,225 E $13.70 364 1,032 1,396 E $5.15 321 939 1,260 E 0600-0700 517.40 351 1,059 1,410 F $15.70 356 1,032 1,388 E $17.70 357 997 1,354 E $14.70 367 1,019 1,386 E $6.65 261 858 1,119 D 0700-0800 $12.40 245 1,027 1,272 E $11.70 270 1,188 1,458 F $12.70 246 1,076 1,322 E $11.70 255 1,171 1,426 F $6.65 214 950 1,164 D 0800-0900 $8.55 135 1,090 1,225 E $8.55 157 1,229 1,386 E $8.55 149 1,044 1,193 D $6.65 152 1,156 1,308 E $5.15 141 872 1,013 D 0900-1000 $5.05 125 822 947 C $5.15 94 795 889 C $5.15 122 815 937 C $5.15 106 833 939 C $2.85 89 635 724 B Monday 03/25/19 Tuesday 03/3/19 Wednesday 03/27/19 Thursday 03/28/19 Friday 03/29/19 AM Time Rice HOV SOU Vol. LOS Price HOV SOU Vol. LOS Rice HOV SOU Vol. LOS Price HCN SOU Vol. LOS Price HOV SOU Vol. LOS 0400-0500 $5.05 252 756 1,008 D $5.05 272 662 934 C $5.05 282 664 946 C $5.05 263 673 936 C $2.85 221 541 762 B 0500-0600 517.40 382 954 1,336 E $15.40 380 1,017 1,397 E $15.70 387 1,037 1,424 F $13.70 408 1,018 1,426 F $5.15 345 890 1,235 E 0600-0700 $17.40 350 1,052 1,402 F $15.70 382 1,041 1,423 F $17.70 358 949 1,307 E $14.70 343 1,058 1,401 F $6.65 317 987 1,304 E 0700-0800 $12.40 276 1,094 1,370 E $11.70 301 1,174 1,475 F $12.70 309 1,162 1,471 F $11.70 293 1,182 1,475 F $6.65 232 936 1,168 D 0800-0900 $8.55 187 1,165 1,352 E $8.55 172 1,162 1,334 E $8.55 130 924 1,054 D $6.65 193 1,177 1,370 E $5.15 158 961 1,119 D 0900-1000 55.05 137 780 917 C $5.15 110 857 967 C $5.15 163 800 963 C $5.15 150 865 1,015 D $2.85 78 370 448 B Express A Larses �8 65 RCTC OPERATIONAL HIGHLIGHTS On -road Operations RCTC Freeway Service Patrol (FSP) responded to 97 calls during the month of March. Of those calls, 64 were to assist disabled vehicles, 10 were to remove debris, 14 were for traffic breaks, and 9 were in response to accidents. 6C Transponder Technology Planning for the transition to the new transponder technology is underway. The lane system will be upgraded over a series of weekends with completion of that work expected by summer of 2019. The new sticker transponders have been received and are being prepared for distribution. Changes to the back -office system to process the new transponders and make changes to the customer account plan are being finalized and will be released to the customer once both the RCTC and OCTA lane system upgrades are performed. A series of customer communication has been prepared to facilitate the process for providing the new transponders to customers. etExpress Larses 19 66 FINANCIAL HIGHLIGHTS RCTC RCTC Si Express Lanes Operating Statement YTD as of : 3f31/2019 YTD Variance Description Actual' Budget Dollar $ Percent (!to-) Operating revenues: Toll Revenue Fee Revenue S 36,628,544.15 6,380,666.56 S 24,073,575.00 3,631,725.00 S 12,554,969.15 2,748,941.56 52.2 75.7 Total operating revenues 43,009,210.71 27,705,300.00 15,303,910.71 55.2 Operating expenses: Salaries and Benefits Legal Services Advisory Services Audit and Accounting Fees Service Fees Other Professional Services Lease Expense Operations Utilities Supplies and Materials Membership and Subscription Fees Office Equipment&Furniture (Non -Capital) Maintenance/Repairs Training Seminars and Conferences Transportation Expenses Lodging Meals Other Staff Expenses Advertising Program Management Program Operations Litigation Settlement Furniture & Equipment Improvements Depreciation Bad Debt Expense 340,658.13 50,614.92 28,075.52 - 2,799.35 610,550.00 176,690.29 1,949,587.77 27,519.37 513.64 12,296.50 22.62 71,090.02 675.00 2,103.19 2,053.07 1,069.28 2,609.43 6,335.00 36,001.41 5,527,960.32 7,500.00 560,304.91 1,391,489.79 7,973,379.38 3 36.50 452,250.00 225,000.00 56,250.00 35,250.00 19,500.00 1,098,900.00 195,450.00 2,490,975.00 48,000.00 3,825.00 9,225.00 3,750.00 650,325.00 6,000.00 5,550.00 5,250.00 1,350.00 2,100.00 105,000.00 47,925.00 6,5.41,650.00 5,625.00 611,400.00 1,272,637.50 - 75.00 111,591.87 174,385.08 28,174.48 35,250.00 16,700.65 488,350.00 18,759.71 541,307.23 20,480.63 3,311.36 (3,071.50) 3,727.38 579,234.98 5,325.00 3,446.81 3,196.93 280.72 (509.43) 98,665.00 11,923.59 1,013,609.60 (1,875.00) 51,095.09 (118,852.29) C7,973,379.38) 38.50 24.7 T7.5 50.1 100.0 85.6 44.4 9.6 21.7 42.7 86.6 (33.3) 99.4 89.1 88.8 62.1 60.9 20.8 (24.3) 94.0 24.9 15.5 (33.3) 8.4 (9.3) N1A 51.3 Total operating expenses 18,781,935.41 13,893,262.50 (4,888,672.91) (35.2) Operating income (loss)1 24,227,275.30 13,812,037.50 10,415,237.80 75.= Nonoperating revenues/expenses): Interest Revenue Gain(Loss) on Sale of Capital Assets Other Miscellaneous Revenue Payment to Escrow Agent Interest Expense 1,113,207.55 (2,224,669.52) 2 2,031.24 - (20,653,784.17) 105,975.00 - 6,375,075.00 (15,000,000.00) (5,339,925.00) 1,007,232.55 (2,224,669.52) (6,373,043.76) 15,000,000.00 (15,313,859.17) (950.4) N/A 100.0 (100.0) 286.8 Total nonoperating revenues (expenses) (21,763,214.90) (13,858,875.00) C7,904,339.90) (57.0) Transfers In Transfers Out - (1,342,058.67) - (4,730,400.00) - 3,388,341.33 N/A (71.6) Het income{loss)I $ 1,122,001.73 I $ (4,7-?7,237.5011 $ 5,899,239.23 I 1123.51 ' Unaudited r Gain [loss] on sale of capital assets - Loss on sale of capital assets reflects the loss on sale of excess land purchased For the SR-91 Project. Loss on sale is not a cash -related item and not included in the FY18/19 budget. s Depreciation is not a budgeted expense &Express Lanes 20 67 JOINT AGENCY TRIP AND REVENUE STATISTICS Mar-19 MTD Transactions by Agency Transactions Using Both Segments %Using Both Segments Revenue Westbound OCTA 760,469 480,613 63% $ 1,883,319 RCTC 733,606 480,613 66% $ 3,291,762 1-15 305,676 208,288 68% $ 1,394,930 McKinley 427,930 272,325 64% $ 1,896,831 Eastbound OCTA 778,788 403,714 52% $ 2,659,108 RCTC 577,329 403,714 70% $ 1,807,088 1-15 204,106 158,140 77% $ 443,660 McKinley 373,223 245,574 66% $ 1,363,428 JOINT AGENCY TRAFFIC STATISTICS Joint Agency Traffic Statistics 900,000 800,000 700,000 600,000 500,000 400,000 63% 66% 300,000 200,000 100,000 52% 70% OCTA RCTC OCTA RCTC Westbound Eastbound OCTA Transactions RCTC Transactions % of OCTA Transactions Using Both Segments % of RCTC Transactions Using Both Segments Express A Larses 21 68 JOINT AGENCY PERFORMANCE MEASURES REPORTING REQUIREMENT Reporting Period CUSTOMER SERVICE Call Wait Time Monthly Abandon Rate Monthly Customer Satisfaction Monthly VIOLATION PROCESSING Response Time Monthly CUSA Violation Collection Rate Quarterly CUSA Violation Collection Rate Annually TRAFFIC OPERATIONS Initial & Secondary Review s * Plate Misread Errors CAS Response Time ACCOUNTING OCTA Exceptions RCTC Exceptions INFORMATION TECHNOLOGY Back -office System Uptime Netw ork Uptime PERFORMANCE STANDARD Not to exceed 2 minutes No more than 4.0% At least 75 outbound calls Mar-19 Performance Within 2 business days of receipt 70% or more 74% or more Monthly Monthly Monthly Monthly Monthly Monthly Monthly Equal to or less than 15 days Equal to or less than 0.4% 0:20 (minutes) per call No more than 3 No more than 3 99% Availability 99% Availability 1:52 2.4% 75 0.9 63% 1.2 0.01 % 0:09 0 0 100% 100% CUSA = Cofiroute USA; CAS = OCTA Customer Assistance Specialists " Plate Misread Error performance is current after a 60-day hold -back period; therefore, percentage reported here is for 2 months prior to the month of this report. JOINT AGENCY TRANSPONDER DISTRIBUTION TRANSPONDER DISTRIBUTION March-19 % of Total ECM February-19 % of Total FY 2018-19 Average To -Date Issued To New Accounts Additional Tags to Existing Accounts Replacement Transponders Total Issued 1,383 798 661 2,842 48.7% 28.1 23.3% 1,210 47.1% 726 28.3% 631 24.6% 2,567 1,434 846 839 3,119 46.0% 27.1 % 26.9% Returned Account Closures Accounts Dow nsizing Defective Transponders Total Returned 471 223 1,458 2,152 21.9% 10.4% 67.8% 518 215 780 1,513 34.2% 14.2% 51.6% 429 195 911 1,535 28.0% 12.7% 59.3% et Express A Lanes 2z 69 At the end of March 2019, the 91 Express Lanes had 146,151 active customer accounts, and 222,503 transponders classified as Assigned. Number of Accounts by Fiscal Year As of March 31, 2019 160,000 - 150,000 - 140,000 - 130,000 - 120,000 - 110,000 - 100,000 - 90,000 - 80,000 - 70,000 60,000 119,782 117,888 114,556 114,138 112,929 113,672 116,813 � 112,584112,473 ,. 1 140,694 130,048 er 146,151 04' 0°) y0 titi yl yS ti` ' , ti0 tit y4' tic) ,ti0 ,LO 'y0 ,y0 ,y0 ,LO ,y0 ,y0 ,LO ,LO 'y0 'y0 Fiscal Year Incoming Email Activity During March, the Anaheim Processing Center received 3,157 emails. Express A Lanes 23 70 AGENDA ITEM 8 RIVERSIDE COUNTY TRANSPORTATION COMMISSION DATE: May 23, 2019 TO: Toll Policy and Operations Committee FROM: Jennifer Crosson, Toll Operations Manager THROUGH: Michael Blomquist, Toll Program Director SUBJECT: Express Lanes Enforcement STAFF RECOMMENDATION: This item is for the Committee to receive and file the Express Lanes enforcement presentation. BACKGROUND INFORMATION: At the February Toll Policy and Committee Meeting, committee members made several inquiries related to Express Lanes enforcement. Staff committed to return with additional information. The attached presentation is intended to provide an overview of the enforcement processes related to toll evasion violations on the Express Lanes and to answer the questions asked by the committee. The presentation provides details on the current enforcement practices and future technology for the enforcement of HOV3 violations. Attachments: Express Lanes Enforcement Presentation Agenda Item 8 71 RIVERSIDE COUNTY TRANSPORTATION COMMISSION aPRESS LANES TO LL EVASI 0 N EN FO RC EM ENT Jennifer Crosson — Toll Operations Manager Reinland Jones — Toll Technology Manager May 23, 2019 la RiversideExpress Overview • Part I - Current Enforcement Practices • Part II - Future HOV3+ Enforcement Approaches • Express J Lanes 73 2 RiversideExpress Current Enforcement Practices • Express J Lanes 74 3 la RiversideExpress California Vehicle Code • Defines toll evasion 11162 Express J Lanes • Sets forth the process for collecting toll evasion penalties "California Vehicle Code Section 23302.5. 23302.5. (a) No person shall evade or attempt to evade the payment of tolls or other charges on any vehicular crossing or toll highway. (b) A violation of subdivision (a) is subject to civil penalties and is neither an infraction nor a public offense, as defined in Section 15 of the Penal Code." la RiversideExpress elk, Express Lanes Types of Toll Evasion & Current Enforcement Methods Toll Evasion Type No transponder and no valid account Declares HOV3+ without 3 or more occupants Avoids toll point Express Lanes issues Notice of Toll Evasion CHP issues citation CHP issues citation 76 5 RiversideExpress etanes xpress Issuance Notice of Toll Evasion • Picture of license plate is captured • Notices of Toll Evasion are sent to registered owner • Escalates through collection process 77 :14 RiversideExpress Monthly Averages Average Monthly Transactions 1,200,000 Average Monthly Notices of Toll Evasion 50,000 4% elt Express J Lanes Average Monthly Notices of Toll Evasion Results Unpaid 14,000 28% Dismissed 1,000 e 2% Paid 15,000 30% Paid to Customer Account 20,000 40% 78 la RiversideExpress CHP Enforcement • Jurisdiction over state highways, including Express Lanes • Under contract to RCTC to perform these services • Cites drivers: — who do not meet the 3+occupancy requirement and — who enter or exit illegally to avoid a toll • Express J Lanes 79 8 la RiversideExpress Average Monthly Citations • Failure to Pay a Toll (CVC 23302 a) - SEEKING FROM CHP • Express J Lanes 80 9 RiversideExpress ek., Express Lanes Possible CHP Enforcement Practices Relocate CHP before toll Driver visibility prior to point HOV3+ lane to deter CHP has reduced visibility of passengers and cannot safely pursue vehicles Increase enforcement hours Greater visible deterrence and number of officers and more citations issued Hold enforcement days Increase base fine of $35 Issue large number of citations and make aware public aware of efforts Makes penalty steeper for cheaters who are cited by CHP More money Slows traffic and has temporary impact to cheaters Fine is a minimal part of the total citation, requires legislative change, RCTC does not get fine funds 81 10 I IR RiversideExpress Citation Amount for Infraction Riverside County Uniform Bail and Penalty Schedule — Sets the citation amount of $238 — Establishes who receives the citation funds • Express J Lanes Description Amount Recipient Fine $35 Pe na Ity Assessments State County DNA Court State Surcharge County EMS Emerg. Med. Air Court Ops Fee Cony Assessment Night Court $40 $28 $20 $20 $7 $8 $4 $40 $35 $1 County/City State PF/County GF County PF DNA Fund State Court State GF County EMS County EMAT Trial Courts Courts Building Fund Night Court Ops 82 Total $238 11 RIVERSIDE COUNTY TRANSPORTATION COMMISSION QUESTIONS?? 83 la RiversideExpress • Express J Lanes Part II -Future HOV3 Enforcement Approaches • National issue for carpool lanes and express lanes • Express lane operators challenging industry to find a solution • Vendors from all backgrounds are offering solutions f collecting the number of occupants in a vehicle 84 13 la RiversideExpress Express Lanes Things to Consider • Application of Technology — Method of determining HOV discount, correcting a toll, or issuing a citation • Return on Investment (ROI) • Legal Concerns • Ability to match the occupancy data with the toll transaction • User acceptance of customer based technology 85 14 RiversideExpress • Express J Lanes 15 la RiversideExpress Camera Based Approach tilloka Express Lanes • Cameras at the toll plaza capture photos of occupants • Piloted by RCTC on 91 Express Lanes — Expensive to purchase and operate — Tinted windows and need to verify occupants of back seat reduce number of vehicles where occupants can be verified — Only works on lane closest to the center median — Privacy concerns — Current CVC requires updates to affirm use of data for issuance of citation to cheaters 87 16 I IR RiversideExpress 11.1 Express J Lanes Camera Based Approach Tested on the 91 Fro n t & sid e photos Computer determines occupancy Human reviewsfor accuracy Charge correct toll or issue toll evasion notice 88 LEFT LANE ENDS H oV 3+ 1 {►A►�A.1",/I 1! ►. `..�. ►►. ►& RiversideExpress eft Express J Lanes 18 RiversideExpress Infra Ind Sensors • Express J Lanes • Cameras at the toll plaza sense the heat of occupants and provide a heat photo for use as proof • Piloted by LA Metro, SANDAG and Caltrans — Expensive to purchase and operate — Requires extensive toll system integration — Privacy concerns — Current CVC requires updates to affirm use of data for issuance of citation to cheaters MAY 23, 2019 90 19 la RiversideExpress Application Based Approach • App links vehicles in the car and provides an occupancy count to the toll operator • Toll is corrected or notice of toll evasion notice issued based on the app data etanes xpress 91 20 la RiversideExpress • Express J Lanes Application Approach - Issues • Requires vehicle occupants to have the app • Statewide interoperability and user communication complicated • Issues created with 3rd party app provider • Driver distraction • Legislation needed to use app to issue notice of toll evasion MAY 23, 2019 92 21 RiversideExpress In Car Sensors • Express J Lanes MAY 23, 2019 93 22 RiversideExpress • Express Lanes Summary of Occupancy Detection • There is a need nationally • RCTC is in the mix looking for current and future solutions • Technology is advancing, but nothing perfect or cost effective has risen to the surface just yet • Legal issues are being worked on in preparation for the day we have a solution MAY 23, 2019 94 23 RIVERSIDE COUNTY TRANSPORTATION COMMISSION QUESTIONS?? 95 AGENDA ITEM 9 RIVERSIDE COUNTY TRANSPORTATION COMMISSION DATE: May 23, 2019 TO: Toll Policy and Operations Committee FROM: Jennifer Crosson, Toll Operations Manager THROUGH: Michael Blomquist, Toll Program Director SUBJECT: Amended and Restated Ordinance of Riverside County Transportation Commission Relating to the Administration of Tolls and the Enforcement of Toll Violations for the Riverside County Transportation Commission Express Lanes STAFF RECOMMENDATION: This item is for the Committee to: 1) Adopt Ordinance No. 19-001, "An Amended and Restated Ordinance of the Riverside County Transportation Commission Relating to the Administration of Tolls and the Enforcement of Toll Violations for the Riverside County Transportation Commission Express Lanes", including approval of the toll evasion penalties and fees for a violation set forth in Schedule A of the Ordinance; and 2) Forward to the Commission to conduct a public hearing. BACKGROUND INFORMATION: In June 2016, the Commission adopted Ordinance 16-001 establishing the administrative procedures and penalties for the enforcement of toll violations on the 91 Express Lanes (Original Ordinance). The purpose of this Amended and Restated Ordinance No. 19-001 (Amended Ordinance) is to correct a minor typographical error in the definition of Violation, to update the penalty amounts in Schedule A and to expand the ordinance to include future Commission - operated Express Lanes. The Commission currently operates the Riverside segment of the 91 Express Lanes and will operate the 15 Express Lanes in the near future. California Vehicle Code (CVC) 23302, et seq., establishes that it is unlawful for a person to evade payment of a toll on a toll highway and provides that such acts are subject to civil penalties. CVC 40250, et seq., provides for the enforcement of civil penalties for violations of CVC 23302.5 and any ordinance enacted by local authorities pursuant to civil administrative procedures set for in Article 4 of Chapter 1 of Division 17 of the Code. The ordinance sets forth the administrative procedures and penalties to ensure compliance with the state statute and to ensure fairness in the treatment of toll violators. The ordinance Agenda Item 9 96 establishes administrative procedures for the issuance of toll evasion violation notices, the processing of contested violations, the escalation of delinquent violations to allowable collection methods, and the termination of the process in accordance with the statutes, all in accordance with state law. DISCUSSION: The Commission has been processing toll evasion violations in accordance with the Original Ordinance since March 2017. During that time two items included in the Original Ordinance have been noted for amendment: (i) correction of a minor typographical error in the definition of Violation, and (ii) a desired change in the amount of Penalties applied once a toll evasion violation becomes eligible for collection action. The definition of Violation in the Original Ordinance contains a minor typographical error and inadvertently references an incorrect section of the ordinance. This minor error has been corrected in the Amended Ordinance. This correction is intended to be effective as of the date of adoption of the Original Ordinance. The Original Ordinance includes Schedule A, a Schedule of Penalties. The schedule includes escalating Penalties for delinquent toll evasion violations. Note that the term "Penalties" as defined in the ordinance includes penalties and administrative fees. The amount of the Penalties for a single toll violation increases if a customer incurs multiple violations within a twelve-month period. After analyzing the collection results for the Commission's 91 Express Lanes toll evasion violations and having discussions with the other California Toll Operators, staff believes that the reduction of the Penalties for repeat violators would increase the rate of collection or resolution, reduce collection costs and improve customer service. The table below illustrates the current and proposed Penalty schedule. Current Proposed Initial Penalty $25 $25 Delinquent Penalty (+ 60 days) $30 $30 Collection Fee (+90 days) $25 Up to $25 Collection Assessment: One Violation $20 Up to $20 Two Violations $70 regardless of Three Violations $120 quantity Currently when a violator incurs three or more violations in a 12-month period the violation can escalate to $200 in penalties. The violator would owe $600 for three violations. The revised schedule would cap that amount at $100 per violation or $300 for three violations. The amount of Penalties for a motorist with three toll violations can reach levels, which may be difficult to pay resulting in unpaid violations and extensive collection efforts by the Commission staff and its Agenda Item 9 97 contractors. This issue escalates if additional violations are incurred. It is important to point out that if a customer makes one full-length trip on the 91 Express Lanes without payment of the required tolls they will receive a violation from OCTA and a violation from RCTC, resulting in two violations for a single trip. As proposed under the Amended Ordinance, the Penalties set forth in Schedule A are not -to - exceed amounts. The intent is to provide flexibility in the use of Penalties on the Commission's separately operated toll facilities by allowing for Penalties less than the amounts shown in Schedule A to be applied. However, Penalty amounts will be assessed consistently on a Commission toll facility in accordance with the business rules for the toll facility, and as approved by the Executive Director. For example, the 91 Express Lanes may charge a $25 collection fee and a $20 collection assessment while the 15 Express Lanes may charge no collection fee or collection assessment. This flexibility is being requested as the two facilities have different Contractors with varying approaches to collections. In addition, the 91 Express Lanes in Riverside County are being operated cooperatively with the 91 Express Lanes in Orange County. The Amended Ordinance includes a new Schedule A, Schedule of Penalties and Fees, that provides for the inclusion of two fees: a non -sufficient funds check fee and a Department of Motor Vehicles Registration Lien Fee. The Original Ordinance failed to include a fee for checks returned by the bank as unpaid. A $25 non -sufficient fund check fee has been added to the amended schedule to cover the Commission's bank charge for such payments. At the time of the Original Ordinance, the 91 Express Lanes contractor did not utilize the Department of Motor Vehicles (DMV) registration lien program for the collection of delinquent violations. The contractor for the 15 Express Lanes and the future 91 Express Lanes contractor will utilize the DMV program. The DMV charges a fee for each toll evasion violation notice attached to a vehicle registration. The current fee is $3. The DMV collection program is an effective low cost solution for the recovery of unpaid toll evasion violations. It is being proposed that Schedule A include a DMV fee of $3 for violations placed on a vehicle registration by the DMV. The fee would be adjusted if the DMV increases or decreases it to match the amount paid by the Commission. The Original Ordinance and proposed Amended Ordinance provide for the Commission's Executive Director to amend the Penalty amounts from time to time provided that any amended Penalty amounts do not exceed the amounts set forth in the CVC. Any amendments to the Penalties shall be posted on the Express Lanes and Commission websites 90 days in advance of the enactment. The Original Ordinance has been amended, under the Amended Ordinance, to include the 15 Express Lanes and any future RCTC operated Express Lanes. The Original Ordinance will be superseded by the Amended Ordinance, if and once adopted by the Commission. Agenda Item 9 98 Adopt Ordinance No. 19-001 for enforcement of toll violations for the Riverside Express Lanes will allow the Commission to continue to process toll evasion violations for motorists who use the 91 Express Lanes but fail to pay the toll at the time of travel, and to process such toll evasion violations for motorists who use any of the other Riverside Express Lanes. The maintenance and establishment of a toll enforcement program is critical to the protection of toll revenue and ensures compliance with statute and fairness in the treatment of violators. If adopted, the Additional Collection Agency Assignment Fees included in Schedule A of the Ordinance, which are currently applicable under the Original Ordinance, would no longer be applied to transactions occurring after January 1, 2020. This timeframe is to allow for coordination of the phasing out of these fees with the toll contractor and OCTA. Financial Impact The Commission recognizes violation revenues upon receipt of payments from customers. Unpaid violation fees are recorded as an accounts receivable and corresponding unearned revenues liability. The fiscal impact related to the adoption of the revised violation fees and expected reduction in collection costs is conservatively estimated to be revenue neutral and possibly revenue positive. Therefore, staff does not anticipate any impact on the ability to pay operations and maintenance expenses, debt service, or major repair and rehabilitation expenses. RECOMMENDATION: Staff recommends the Committee approve the Ordinance No. 19-001, including the penalty and fee schedule, and forward to the Commission for final action. Attachment: RCTC Ordinance No. 19-001 Agenda Item 9 99 ORDINANCE NO. 19-001 AN AMENDED AND RESTATED ORDINANCE OF THE RIVERSIDE COUNTY TRANSPORTATION COMMISSION RELATING TO THE ADMINISTRATION OF TOLLS AND THE ENFORCEMENT OF TOLL VIOLATIONS FOR THE RIVERSIDE COUNTY TRANSPORTATION COMMISSION EXPRESS LANES WHEREAS, Section 130244 (c) of the Public Utilities Code authorizes the Riverside County Transportation Commission ("Commission") to collect tolls on the Riverside County portion of State Highway Route 91 Express Lanes ("91 Express Lanes"); and WHEREAS, Section 149.8 of the Streets and Highways Code authorizes the Commission to collect tolls on the Interstate 15 Express Lanes within Riverside County ("15 Express Lanes"), once completed and placed into operation; and WHEREAS, the 91 Express Lanes and the 15 Express Lanes and any other toll lanes operated by the Commission are collectively referred to in this Ordinance as the "Riverside Express Lanes"; and WHEREAS, Section 23302.5 of the California Vehicle Code ("Code") provides that it is unlawful for a person to evade or attempt to evade the payment of tolls or other charges on any vehicular crossing or toll highway, and provides that such acts are subject to civil penalties; and WHEREAS, Section 40250, et seq., of Chapter 1 of Division 17 of the Code provides for enforcement of civil penalties for violation of Code Section 23302.5 and any ordinance enacted by local authorities pursuant to civil administrative procedures set forth in Article 4 of Chapter 1 of Division 17 of the Code; and WHEREAS, the Riverside Express Lanes, which are owned, maintained and operated by Commission constitutes a "toll highway" for the purposes of section 23302.5 of the Code; and WHEREAS, the Commission deems it necessary to establish penalties for passing through the Riverside Express Lanes without payment of the proper toll, pursuant to section 23302.5 and 40250, et. seq., of the Code and to establish the procedures for issuing of violation notices and enforcement of penalties, consistent with sections 40250, et seq., of the Code; and WHEREAS, this Ordinance No. 19-001 ("Ordinance") is intended to amend and restate, in its entirety, Ordinance No. 16-001, which was adopted by the Commission on June 8, 2016 ("Original Ordinance"), and governed administration of tolls and enforcement of toll policies for the 91 Express Lanes; and 100 WHEREAS, the purpose of this Ordinance is to expand the toll administration and enforcement provisions to cover the Riverside Express Lanes, and to correct a Scrivener's error in the definition of "Violation" included in the Original Ordinance; and WHEREAS, as of the effective date of this Ordinance, Ordinance No. 16-001 shall have no further force or effect, and this Ordinance will be retroactive to June 8, 2016 as applies to correction of the Scrivener's error in the Original Ordinance. NOW, THEREFORE, THE BOARD OF DIRECTORS OF THE COMMISSION DOES HEREBY ORDAIN THAT AMENDED AND RESTATED ORDINANCE NO. 19-001 RELATING TO THE ADMINISTRATION OF TOLLS AND THE ENFORCEMENT OF TOLL VIOLATIONS FOR THE RIVERSIDE COUNTY TRANSPORTATION COMMISSION IS AS FOLLOWS: Section 1. Definitions The following terms shall have the meanings as set forth below: a) "Code" shall mean the California Vehicle Code. b) "Commission" shall mean the Riverside County Transportation Commission. c) "Department" shall mean the California Department of Motor Vehicles or other state's department of motor vehicles. d) "Due Date" shall mean the date specified in the Notice of Toll Evasion Violation or the Notice of Delinquent Toll Evasion Violation, as applicable, by which payment of the Penalty or affidavit of non -liability or written explanation of the contest must be received by the Processing Agency, which date shall provide no less than the minimum time required by the relevant Code section for such receipt. e) "Motorists" shall mean and include the Registered Owner, rentee, lessee and driver of a Vehicle. f) "Notice of Delinquent Toll Evasion Violation" shall mean the written notice provided to the Registered Owner of a Vehicle when the payment of the Penalty or completion of an affidavit of non -liability or written explanation of contest has not been returned by the due date. g) "Notice of Toll Evasion Violation" shall mean the written notice provided to the Registered Owner of a Vehicle which has committed a Violation. 101 h) "Processing Agency" shall mean the entity under contract with the Commission, which may be a private vendor or another public agency, as provided in Code Section 40252, for the processing of the Notice of Toll Evasion and Notice of Delinquent Toll Evasions. i) "Registered Owner' shall mean a person registered by the Department as the owner of a Vehicle or a person registered as the owner of the Vehicle by the appropriate agency or authority of another state, the District of Columbia, or a territory or possession of the United States j) "Repeat Violator" shall mean any Registered Owner for whom more than five violations have been issued within the preceding 12-month period. k) "Riverside Express Lanes" shall mean the 91 Express Lanes, the 1-15 Express Lanes and any other toll lanes in the future constructed and operated by the Commission in accordance with its legal authority 1) "Toll" shall mean the monetary charges established by the Commission for use of the Riverside Express Lanes. m) "Toll Enforcement Officer" shall mean any member of the California Highway Patrol or any employee or contractor of Commission whose duties include the enforcement of the payment of tolls. n) "Toll Evasion Penalty" or "Penalty" shall mean, but is not limited to, any penalty, late payment penalty, administrative fee, fine, assessment, and costs of collection as provided by law. o) "Transponder" shall mean a FasTrak electronic device issued by any of the California toll operators that meets the specifications of California Code of Regulations Title 21 and is used to pay Toll(s) electronically. p) "Vehicle" shall mean any vehicle as defined in California Vehicle Code Section 670. q) "Violation" shall mean the commission of any activity proscribed in Section 3(a) hereof. Section 2 Payment of Proper Toll a) All Vehicles travelling on the Riverside Express Lanes shall have a Transponder located in or on the Vehicle in a location so as to be visible for the purpose of enforcement at all times when the Vehicle is located on the Riverside Express Lanes as prescribed by Code 102 Section 23302 (a)(2), unless otherwise permitted by the operating policies of the Commission, . b) The Transponder shall be associated with an account with a balance sufficient to pay the Toll amount as prescribed by Code Section 23302 (a)(1). c) Vehicles qualifying for a carpool discount shall pass through the designated carpool lane to receive any available carpool discount. d) Vehicles using the designated carpool lane or declaring carpool occupancy utilizing technology implemented or approved by the Commission without the qualifying number of vehicle occupants will be subject to payment of the full price Toll charge and may be subject to a Penalty. Section 3 Liability for Failure to Pay Toll a) No person shall cause a Vehicle to pass through or attempt to pass through the Riverside Express Lanes without payment of the proper Toll for the Vehicle. b) Except as provided herein, the Registered Owner(s), driver, rentee or lessee of a Vehicle which is the subject of any Violation shall be jointly and severally liable for the Penalties imposed under this Ordinance, unless the Registered Owner can show that the Vehicle was used without the express or implied consent of the Registered Owner. Anyone who pays any Penalty pursuant to this Ordinance shall have the right to recover the same from the driver, rentee or lessee. c) The driver, rentee or lessee of a Vehicle who is not the owner of the Vehicle may contest the Notice of Toll Evasion Violation in accordance with this Ordinance. d) Any Motorists assessed a Penalty for a Violation shall be deemed to be charged with a non -criminal, civil violation, pursuant to Section 23302.5 subdivision (a) of the Code. Section 4 Penalties and Processing of Violation(s) a) The Penalties for a Violation of this Ordinance shall be the amounts set forth in the Schedule of Penalties, attached hereto as Schedule A and incorporated by reference herein. The Schedule of Penalties, as prescribed under Schedule A, may be amended from time to time by the Commission's Executive Director provided they do not exceed the amounts set forth in Code Section 40258(a). Any increases to the Penalties shall be posted on the applicable Riverside Express Lanes website and the Commission website 90 days in advance of enactment. If the Executive Director determines it is in the best interest of the Commission, Penalties in amounts less than specified in Schedule A may be implemented for any portion of the Riverside Express Lanes or categories of Penalties may not be applied, all in accordance with documented Commission business rules. b) If a Vehicle is found by automated devices, by visual observation, or otherwise, to have evaded Tolls on the Riverside Express Lanes, the Commission or the Processing Agency 103 shall, within 21 days of the Violation, deliver by first-class mail a Notice of Toll Evasion Violation to the Registered Owner at the address as shown on the record of the Department. If accurate information concerning the identity and address of the Registered Owner is not available to the Processing Agency within 21 days of the Violation, the Processing Agency shall have an additional 45 calendar days to obtain such information and forward the Notice of Toll Evasion. Where the Registered Owner is a Repeat Violator, the Processing Agency shall forward the Notice of Toll Evasion Violation within 90 calendar days of the Violation. c) The Processing Agency shall use its best efforts to obtain accurate information concerning the identity and address of the Registered Owner for the purpose of forwarding a Notice of Toll Evasion Violation. d) Toll evasion Penalties shall be collected as civil penalties. Section 5 Notice of Toll Evasion Violation a) The Notice of Toll Evasion Violation shall contain (1) the date, approximate time and location of the alleged violation, (2) the section of the Code allegedly violated, (3) the Vehicle license plate number, and if practicable, the make and registration expiration date of the Vehicle (4) the Penalty due for the Violation, (5) the procedure to follow for payment of the amount due, including the address of the person authorized to receive payments (6) a statement in bold that payments may be sent through the mail (7) the Due Date for payment, contesting the Notice or submission of the affidavit of non -liability and (8) a clear and concise explanation of the procedures for contesting the violation and appealing an adverse decision pursuant to Code section 40255 and 40256. b) The Notice of Toll Evasion Violation shall contain, or be accompanied with, an affidavit of non -liability and information of what constitutes non -liability, information as to the effect of executing the affidavit, and instructions for returning the affidavit to the issuing agency, as further specified below. Section 6 Basis for Non -Liability; Return of Affidavit of Non -Liability a) If the affidavit of non -liability is returned to the Processing Agency by the Due Date set forth in the Notice of Toll Evasion Violation together with proof that the driver at the time of the Violation did not possess express or implied consent to drive the Vehicle evidenced by a stolen vehicle police report, and if the Processing Agency is satisfied that the Registered Owner is not responsible for the Violation, the Processing Agency shall terminate proceedings against the originally served Registered Owner and proceed against the unauthorized driver at the time of the Violation. 104 b) If the affidavit of non -liability is returned to the Processing Agency by the Due Date set forth in the Notice of Toll Evasion Violation with proof that the Registered Owner given the Notice of Toll Evasion Violation has made a bona fide sale or transfer of the Vehicle and has delivered possession thereof to the purchaser prior to the date of the alleged Violation and either (1) has complied with section 5602 of the Code, or (2) the Processing Agency is satisfied with evidence establishing that the transfer of ownership and possession of the Vehicle occurred prior to the date of the alleged Violation, and has obtained verification from the Department of either of the foregoing, then the Processing Agency shall terminate proceedings against the originally served Registered Owner and proceed against the new owner of the Vehicle. c) If the affidavit of non -liability is returned to the Processing Agency by the Due Date on the Notice of Toll Evasion Violation together with proof of an executed written rental agreement or lease between a bona fide renting or leasing company and its customer that identifies the rentee or lessee and provides the driver's license number, name and address of the rentee or lessee, the Processing Agency shall serve or mail to the rentee or lessee identified in the affidavit of non -liability a Notice of Toll Evasion Violation. Section 7 Dismissal of Notice of Toll Evasion Violation a) If, after a copy of a Notice of Toll Evasion Violation has been sent to the Motorist, the Processing Agency determines that due to failure of proof of apparent Violation the Notice of Toll Evasion Violation should be dismissed, the Processing Agency shall cancel the Notice of Toll Evasion Violation, and the Motorist shall be notified by first-class mail. b) Under no circumstances shall a personal relationship with any law enforcement officer, public official, law enforcement agency, processing agency or toll operations agency or entity be ground for dismissal of the Violation. c) If non -liability has been established pursuant to an affidavit of non -liability as detailed in Section 6 of this Ordinance, proceedings against the party found not liable shall terminate, unless otherwise specified in Section 6 above. d) If the description of the Vehicle in the Notice of Toll Evasion Violation does not match the corresponding information on the registration card for that Vehicle, or other information provided by the Department, the Processing Agency may, on written request of the Motorists, cancel the Notice of Toll Evasion Violation without the necessity of appearance by that person. e) If the full amount of the Penalty is received by the person authorized to receive it by the Due Date, and there is no contest as to that Violation, proceedings under this Ordinance shall terminate. 105 Section 8 Notice of Delinquent Toll Evasion Violation; Failure to Pay Penalties a) If payment of the Penalty is not received by the Processing Agency by the Due Date on the Notice of Toll Evasion Violation, and proceedings hereunder have not otherwise been terminated, the Processing Agency shall deliver by first-class mail to the Registered Owner a Notice of Delinquent Toll Evasion Violation. b) The Processing Agency shall provide to the Registered Owner, upon request, a photo- static copy of the original Notice of Toll Evasion Violation Notice or an electronically produced facsimile of the original Notice of the Toll Evasion Violation within 15 days of a request. The Commission may charge a fee sufficient to recover the actual cost of providing the copy, not to exceed $2. Until the Processing Agency complies with the request for a copy of the original Notice of Toll Evasion Violation, the Processing Agency may not proceed to collection of the Penalty due. c) The Notice of Delinquent Toll Evasion Violation shall contain information required to be contained in the original Notice of Toll Evasion Violation and additionally, shall contain a notice to the Registered Owner that, unless the Registered Owner pays the Penalty, contests the Violation pursuant to the procedure set forth in the Notice of Delinquent Toll Evasion Violation, or completes and returns to the Processing Agency an affidavit of non - liability, as provided with the Notice of Delinquent Toll Evasion Violation, within the Due Date set forth in the Notice of Delinquent Toll Evasion Violation: (1) the Penalty shall be considered a debt due and owing to the Commission, (2) the renewal of the Vehicle registration shall be contingent upon compliance with the Notice of Delinquent Toll Evasion Violation at the Commission's election and (3) the Commission may seek recovery of the debt in any lawful manner, as provided for in section 13 below. d) The Notice of Delinquent Toll Evasion Violation shall contain, or be accompanied with, an affidavit of non -liability and information of what constitutes non -liability, information as to the effect of executing the affidavit, and instructions for returning the affidavit to the Processing Agency. Non -liability may be established pursuant to an affidavit of non - liability returned to the Processing Agency by the Due Date set forth in the Notice of Delinquent Toll Evasion Violation, on any basis set forth in Section 6 of this Ordinance. e) If a rentee or lessee identified by a bona fide renting or leasing company in the affidavit of non -liability, in accordance with the requirements in Section 6(c) above, is forwarded the Notice of Delinquent Toll Evasion Violation, and the rentee or lessee does not pay the Penalty, contest the Violation pursuant to the procedure set forth in the Notice of Delinquent Toll Evasion Violation, or complete and return to the Processing Agency an affidavit of non -liability, as provided with the Notice of Delinquent Toll Evasion Violation, within the Due Date set forth in the Notice of Delinquent Toll Evasion Violation, the Penalty shall be considered a debt due and owing the Commission and the Commission may seek recovery in any lawful manner, as provided for in section 13 below. 106 Section 9 Payment After Notice of Delinquent Toll Evasion Violation a) Unless paragraph (b) below applies, if a Motorist who was mailed a Notice of Delinquent Toll Evasion Violation pursuant to section 8, or any other person who presents the Notice of Toll Evasion Violation or Notice of Delinquent Toll Evasion Violation, deposits the Penalty due with a person authorized to receive it, then the Processing Agency shall terminate all proceedings where the amount deposited satisfies the amount due. If the Registered Owner, by appearance or by mail, makes payment to the Processing Agency by the Due Date set forth in the Notice of Delinquent Toll Evasion Violation, the Penalty shall consist of the amount of the Penalty set forth in the notice, without any additional administrative fees or charges. b) If the Notice of Delinquent Toll Evasion Violation has been filed with the Department pursuant to subdivision (a) of Code section 40267 or a civil judgment has been entered pursuant to Code section 40267(b) and payment of the Penalty together with the administrative fee of the Department and the administrative service fee of the Processing Agency for costs of service and any applicable assessment is received, the Processing Agency shall immediately transmit the payment information to the Department in the manner prescribed by the Department, and terminate proceeding on the Notice of Delinquent Toll Evasion Violation. Section 10 Contest of Notice of Toll Evasion Violation or Notice of Delinquent Toll Evasion Violation a) A person may contest a Notice of Toll Evasion Violation or Notice of Delinquent Toll Evasion Violation by the Due Date set forth in the applicable notice. b) The Processing Agency shall establish and implement a fair and impartial investigation process to investigate the circumstance of the notice with respect to the contestant's written explanation of reasons for contesting a Violation. The Processing Agency shall investigate with its own records and staff the circumstances of the notice with respect to the contestant's written explanation of reasons for contesting the Violation. If based upon the results of that investigation, the Processing Agency is satisfied that the Violation did not occur or that the Registered Owner was not responsible for the Violation, the Processing Agency shall cancel the Notice of Toll Evasion Violation or Notice of Delinquent Toll Evasion Violation and make an adequate record of the reasons for cancelling the notice. The Processing Agency shall mail the results of the investigation to the person who contested the Notice of Toll Evasion Violation or the Notice of Delinquent Toll Evasion Violation. c) A person who contests a Notice of Toll Evasion Violation or Notice of Delinquent Toll Evasion Violation and is not satisfied with the results of the investigation may, within 15 107 days of the mailing of the results of the investigation, deposit the amount determined pursuant to paragraph (d) below, and request an administrative review. An administrative review shall be held within 90 calendar days following the receipt of the request for an administrative review accompanied by the required deposit amount. The person requesting the administrative review may request one continuance, not to exceed 21 calendar days. The person requesting the administrative review shall indicate to the Processing Agency his or her election for a review by mail or personal conference. d) The deposit for requesting an administrative review shall be as follows: 1) Except as provided herein, an individual seeking an administrative review shall deposit the full amount of the Penalty due at the time of the request. 2) For Violations arising out of the same set of operative facts and belonging to the same Registered Owner, the maximum amount of the Penalty to be deposited shall be a) $250 or b) $250 plus 10 percent of Penalty above $1,000, whichever is greater. 3) Individuals unable to pay the required deposit may apply for a hardship exception. e) If the person requesting an administrative review is a minor, that person shall be permitted to appear at an administrative review or admit responsibility for a Violation without the necessity of the appointment of a guardian. The Processing Agency may proceed against that person in the same manner as if that person were an adult. f) As evidence of the Violation, the Processing Agency shall produce the Notice of Toll Evasion Violation or a copy thereof, information received from the Department identifying the Registered Owner of the Vehicle, and a statement under penalty of perjury from the person authorized to issue a notice of Violation that the Tolls or other charges and any applicable fee were not paid in accordance with the Commission's policies. This documentation in proper form shall be prima facie evidence of the Violation. Section 11 Hearing Officers; Administrative Reviews a) The Commission's Executive Director shall designate a hearing officer or reviewer to conduct administrative reviews. The hearing officer shall demonstrate the qualifications, training and objectivity necessary to perform fair and impartial reviews. The hearing officer's employment, performance evaluation, compensation and benefits shall not be directly or indirectly linked to the outcome of reviews or the revenue generated by such reviews. b) Reviews shall be conducted in accordance with the written procedures established by the Processing Agency, which shall ensure fair and impartial review of contested Toll evasion Violations. The hearing officer's final decision may be delivered personally or by first-class mail. 108 c) If a notice of appeal to the California Superior Court is not filed within the period set forth in section 12, the decision of the hearing officer shall be deemed final. Section 12 Appeal to Superior Court A person who requests an administrative review and is not satisfied with the results of the review, may within 20 days after the mailing of the administrative review final decision, seek review by filing an appeal to the California Superior Court. The matter shall be heard de novo, except that the contents of the Processing Agency's file in the case on appeal shall be received in evidence. For the purpose of computing the 20-day period, Section 1013 of the Code of Civil Procedure shall be applicable. The Processing Agency shall admit into evidence as prima facie evidence of the facts stated therein, a copy of the Notice of Toll Evasion Violation and/or Delinquent Toll Evasion Violation. A copy of the notice of appeal shall be served in person or by first-class mail upon the Processing Agency by the contestant. The fee for filing the notice of appeal shall be the amount specified in Section 40256 of the Code. If the appellant prevails this fee, together with any deposit of the Penalty made by the contestant, shall be promptly refunded by the Processing Agency in accordance with the judgment of the court. Section 13 Collection of Unpaid Penalties If payment is not received within the time periods set forth herein, and no contest has been timely filed, or has been resolved in favor of Commission, Commission and the Processing Agency are authorized to proceed under one or more of the following options for the collection of unpaid Penalties: a) Transmit an itemization of unpaid Penalties to the Department for collection with the registration of the Vehicle. Commission shall pay the fees assessed by the Department associated with the recording of the Notice of Delinquent Toll Evasion Violation and may charge the amount of the fee to the Motorist. b) If more than four hundred dollars ($400) in unpaid Penalties have been accrued by any person or Registered Owner, Commission may file proof of that fact with the Superior Court with the same effect as a civil judgment. Execution may be levied and other measures may be taken for the collection of the judgement as are authorized for the collection of any unpaid civil judgment entered against a defendant in an action on a debt. The court may assess costs against a judgment debtor to be paid upon satisfaction of the judgment. The Processing Agency shall mail a notice by first-class mail to the person or Registered Owner indicating that a judgment shall be entered for the unpaid Penalties, fees and costs and that after 30 days from the date of the mailing of the notice, the judgment shall have the same effect as an entry of judgment against a judgement debtor. The person or Registered Owner shall also be notified at that time that execution may be 109 levied against his or her assets, liens may be placed against his or her property, his or her wages may be garnished, and other steps may be taken to satisfy the judgment amount. The notice shall include all information required by Code section 40267. The filing fee and any costs of the collection shall be added to the judgment amount. c) If the Processing Agency has determined that registration of the Vehicle has not been renewed for 60 days beyond the renewal date, and the Penalty has not been collected by the Department pursuant to section 4770 of the Code, file proof of unpaid Penalties with the court with the same effect as a civil judgment as provided above, except that if the amount of the unpaid Penalty is not more than four hundred dollars ($400), the filling fee shall be collectible by the court from the debtor. d) Contract with a collection agency to collect the outstanding tolls and Penalty amounts. e) Submit a request to the California State Controller for an offset of unpaid Penalty amounts owing by a Motorist against any amount owing the person or entity by a claim for a refund from the Franchise Tax Board under Personal Income Tax Law or the Bank and Corporation Law or from winnings in the California State Lottery, as authorized by California Government Code section 12419.10. Commission shall provide a notice of intent to request an offset by first-class mail to the Motorist 30 days prior to the request date, or within such time as required by law. f) Pursue such other remedies and enforcement procedures that are authorized under laws of the State of California. Section 14 Termination of Proceedings The Commission and/or the Processing Agency shall terminate proceedings on the Notice of Delinquent Toll Evasion Violation: a) Upon receipt of collected Penalties and administrative fees remitted by the Department under Section 4772 for that Notice of Delinquent Toll Evasion Violation. b) If the Notice of Delinquent Toll Evasion Violation was returned to the Processing Agency pursuant to section 4774 and five years have elapsed since the date of the Violation. c) The Processing Agency received information, which it verified, that the Penalty has been paid to the Department pursuant to Section 4772. d) If the Registered Owner of the Vehicle provides proof to the Processing Agency that he or she was not the registered owner on the date of the toll evasion violation. 110 e) This section does not limit or impair the ability or the right of the Commission to pursue the collection of delinquent Penalties from the person who was the Registered Owner or lessee of the Vehicle on the date of the alleged Violation. Section 15 Confidentiality Any information obtained through the use of automated devices during the enforcement of Violations hereunder shall not be used for any purpose other than to identify and obtain the mailing address information of the Toll evasion violator in order to facilitate the serving of Notices of Toll Evasion Violations and Notices of Delinquent Toll Evasion Violations. Section 16 Other Notices Nothing herein shall prohibit the Commission or the Processing Agency from establishing informal methods of notifying Motorists of Violations and from collecting Tolls and Penalties for Violations through such means. Section 17 Implementation The Executive Director of the Commission is hereby authorized and directed to develop procedures, forms, documents and directives which may be necessary to implement the terms of this Ordinance and may delegate his/her duties and obligation under this Ordinance to the Toll Program Manager. Section 18 Severability If any term, covenant or condition of this Ordinance shall be held by a court of competent jurisdiction to be invalid or unenforceable, then the remainder of this Ordinance shall not be affected and each remaining provision shall be valid and enforceable to the fullest extent permitted by law unless any of the stated purposes of this Ordinance would be defeated. 111 ORDINANCE NO. 19-001 AN AMENDED AND RESTATED ORDINANCE OF THE RIVERSIDE COUNTY TRANSPORTATION COMMISSION RELATING TO THE ADMINISTRATION OF TOLLS AND THE ENFORCEMENT OF TOLL VIOLATIONS FOR THE RIVERSIDE COUNTY TRANSPORTATION COMMISSION EXPRESS LANES ADOPTED BY THE RIVERSIDE COUNTY TRANSPORTATION COMMISSION ON 2019 Chuck Washington, Chair Riverside County Transportation Commission ATTEST: Lisa Mobley, Clerk of the Board Riverside County Transportation Commission VOTE: AYES: NOES: ABSTAIN: ABSENT: 112 Schedule "A" Schedule of Penalties and Fees Description Amount Notice of Toll Evasion Violation (NTEV) Penalty $25.00 Notice of Delinquent Toll Evasion Violation (NDTEV) Penalty $30.00 Collection Agency Assignment Fee $25.00 Collection Demand Notice Fee $20.00 DMV Registration Hold Administrative Fee $3.00 Non -Sufficient Fund Check Administrative Fee $25.00 The following fees shall only apply on the 91 Express Lanes for the period from adoption of the Ordinance through no later than December 31, 2019. Following such date, these fees shall no longer be applied. Additional Collection Agency Assignment Fees Amount Second violation in one year $70.00 Third and additional violations in one year $120.00 113 RIVERSIDE COUNTY TRANSPORTATION COMMISSION Amended Ordinance to Administer Tolls & Enforce Violations Jennifer Crosson, Toll Operations Manager May 23, 2019 RiversideExpress Background • Adopted Ordinance 16-001 prior to the 91 Express Lanes opening • Ordinance required to set the administrative procedures for processing toll evasion violations and to establish the penalty schedule • The penalty schedule adopted in 2016 was the same that OCTA used Express l Lanes 2 RiversideExpress Why Amending? • Include the 15 Express Lanes and future Express Lanes • Correct a reference error • Change the penalty schedule Express l Lanes 3 :14 RiversideExpress Penalty Schedule Proposed Initial Penalty Delinquent Penalty (+ 60 days) Collection Fee (+90 days) Collection Assessment: One Violation Two Violations Three Violations $25 $30 $25 $20 $70 $120 $25 $30 Up to $25 Up to $20 regardless of quantity Express 1 Lanes 4 One Violation Two Violation Three Violatio • $100 Current • $100 Revised • $300 Current • $200 Revised • $600 Current • $300 Revised 5 RiversideExpress Benefit of Reduced Penalties Express 1 Lanes • Easier resolution for customers with multiple violations • Less expended on collection efforts • Expected net financial impact of zero • Consistency with other California toll operators 6 la RiversideExpress Other Fees Added • DMV fee of $3 • Non -sufficient fund check fee $25 • Express 1 Lanes RiversideExpress Recommendation • Approve Ordinance 19-001 • Forward to Commission to Conduct a Public Hearing Express 1 Lanes 8 RIVERSIDE COUNTY TRANSPORTATION COMMISSION QUESTIONS Tara Bve rl From: Tara Byerly Sent: Wednesday, May 15, 2019 8:29 AM To: Tara Byerly Cc: Lisa Mobley Subject: RCTC: Toll Policy and Operations. Committee Agenda - May 23, 2019 Importance: High Good morning Toll Policy and Operations Committee Members, Attached is the link to the Toll Policy and Operations Committee agenda for the meeting scheduled @ 11:00 a.m., Thursday, May 23 in RCTC's March Field Conference Room on the 3rd Floor. http://rctcdev.info/uploads/media items/toll-policy-and-operations-committee-may-23-2019.original.pdf Let me know if you have any questions or concerns. Thank you Respectfully, Tara Byerly Deputy Clerk of the Board Riverside County Transportation Commission 951.787.7141 W 1951.787.7906 F 4080 Lemon St. 3rd FI. 1 P.O. Box 12008 Riverside, CA 92502 rctc.org f in 13 RIVERSIDE COUNTY TRANSPORTATION COMMISSION TOLL POLICY AND OPERATIONS COMMITTEE ROLL CALL MAY 23, 2019 City of Beaumont City of Calimesa cJ�'��- �' City of Eastvale . Cityof Indian Wells ►�1 O City of Jurupa Valley City of Moreno Valley � O City of Perris � O City of Wildomar itr,'/Wtt‘f" !+:' Present Absent i;P o RIVERSIDE COUNTY TRANSPORTATION COMMISSION TOLL POLICY AND OPERATIONS COMMITTEE SIGN -IN SHEET MAY 23, 2019 G��NA"/7.;t74-- AGENCY E_MAIL ADDRESS tot �eZ C 44—levLe5