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1 . PROJECT OVERVIEW .................................
1
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1.1 SOFTWARE.................................................................. 1
1.2 DEFINITIONS ................................................................ 1
m
1.3 OUT OF PROJECT SCOPE ................................................. 2
CD
2. PROFESSIONAL SERVICES: ............
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2.1 GENERAL....................................................................
3
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2.2 DATASTORE ............................
CD
2.3 READINESS ........................................................
3
2.4 TRAINING...................................................................
3
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2.5 GO -LIVE ......................
.. 3
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3. PROJECT MANAGEMENT: .............................
4
3.1 MANAGEMENT RESOURCES ..............................................
4
3.2 REQUIREMENTS PLANNING ..............................................
4
3.3 CHANGE CONTROL.........................................................
4
3.4 MILESTONE COMPLETION REPORT("MCR")............
I ........... 14
4. AGENCY COMMITMENTS: .............................5
5. S U P PO R T: .........................
6
6. TERMS AND CONDITIONS : . ...........................
7
ATTACHMENT A- MILESTONE COMPLETION
REPORT TEMPLATE ....................................... 8
ATTACHMENT B- PROJECT CHANGE ORDER
TE M PLATE.................................................9
J&4
DocuSign Envelope ID: 6E1AD128-2B2C-4505-92A0-9A5EC611BD61
DocuSign Envelope ID: 6E1AD128-262C-4505-92A0-9A5EC61181361
10
The software detailed in this SOW includes, the listed functionality.
Axon Standards: Use of Force, Citizen Complaint, Internal Complaint, Vehicle
Pursuit, Vehicle Collision, and up to 6 additional forms.
Agency Crestview Police Department who is identified within this SOW
IEnd -Users Specific Agency groups that will use the system
1 Professional Services The services that Axon will provide within the scope of this SOW
`SYSTEMS
Axon Systems Software solutions and Agency specific integrations developed by Axon
CJIS The Federal Bureau of Investigation's Criminal Justice Information System
DataStore The database Axon provides allowing Agency to query data
Product The software solutions being implemented as part of this SOW
lProduction Environment The operational environment where the Product will be accessed
Service Portal An online portal provided by Axon where issues identified are entered and
tria;-ed
PROJECT & MILESTONES
`Project Scope of this SOW as defined by the work to be completed described herein
Project Change Order (PCO) Change order form outlined in Attachment B to be executed between Axon
and Agency if a material change in scope is required to this SOW
Go -Live All End -Users are activated and Agency is actively using the product
Milestone Completion Report The report outlined in Attachment A to be executed at key Milestones
between Agency and Axon to approve completion of Project phases
ACCEPTANCE
Blocker Issue impacting 50% or more users
Functional Acceptance Testing Testing the functionality of the system as configured for Agency
PAGE
DocuSign Envelope ID: 6E1AD128-2B2C-4505-92A0-9A5EC6118D61
Axon is only responsible for performing the Professional Services described
within this SOW. Any additional Professional Services that are not defined
explicitly by this SOW shall be done so through a Project Change Order. The
following are considered outside the scope of this Project:
Administration, management, or support of any internal City, County, State,
Federal or Agency IT network or infrastructure
Third Party Products and Services costs related to the vendors or Agency's
cost of implementing the vendors or Agency's side of the integration
Changes made by Agency or Agency's vendors
PAGE
DocuSign Envelope ID: 6E1AD128-2B2C-4505-92A0-9A5EC6118D61
11
i Agency will provide a Master Charge Table that Axon will load.
Axon will configure and make available to Agency a read only Azure SQL
Database containing information within the Axon Systems allowing Agency to
utilize available data.
Axon will provide Agency with a data dictionary and/or other appropriate
documentation.
Axon will conduct Functional Acceptance Testing via use cases approved by
Axon and Agency.
All issues discovered during and after training will be entered into the
service portal for triage.
Axon will document and propose a Training Plan to Agency based on user
types and availability, including additional IT and Admin Training.
All training will be hands on in an Axon provided Training environment.
Agency will provide facilities and equipment for conducting the Training.
Train the Trainer: Axon will provide session(s), materials and support
allowing Agency's in-house trainers to conduct their own Training. Agency is
responsible for updating all Training materials after final acceptance.
Axon will choreograph and orchestrate the Go -Live event.
PAGE
DocuSign Envelope ID: 6E1AD128-2B2C-4505-92A0-9A5EC611BD61
Both Parties will assign a Project Manager to ensure completion of
deliverables.
Axon's Project Manager will ensure all team members from Axon and Agency
are continually updated on the status of the Project.
All Project requirements will be documented in Requirements Planning.
Once all requirements are agreed to, Axon's Project Manager will work with
Agency's Project Manager to develop a Project plan for Axon's
implementation.
If any changes in the Project cause a material increase or decrease in fees,
as determined by Axon, an adjustment in the fees will be agreed upon and
included in a signed PCO form.
Agency acknowledges a proposed change request might have an impact on
both scheduling and cost for the Project that will be outlined in the PCO
form.
Axon will submit an MCR to Agency for approval upon completion of a
Milestone.
r Upon receiving an MCR, Agency has 14 calendar days to approve or respond
in writing with issues related to the MCR. Failure to reply within 14 calendar
days will be deemed approval.
PAGE
DocuSign Envelope ID: 6E1AD128-2B2C-4505-92A0-9A5EC6118D61
1411
Ensure the reasonable availability for meetings, phone or email of
knowledgeable staff and personnel to provide timely and accurate
documentation and information to Axon.
Identify holidays, non -workdays or major events that may impact the Project.
Ensure Agency desktop or mobile systems and devices can access the
Product.
Make available relevant systems if needed for assessment by Axon (including
making these systems available to Axon via remote access if possible).
Provide Axon with remote access to Agency's Axon Evidence account when
required.
PAGE
DocuSign Envelope ID: 6E1AD128-2B2C-4505-92A0-9A5EC6118D61
4-
The Product undergoes updates and enhancements which Agency will
automatically receive.
Axon will provide Agency's End Users access to the help.axon.com support
portal to submit and review service tickets.
For Technical Support assistance, Agency may contact a Technical Support
representative at 800-978-2737, or via email at Support@Axon.com. Online,
email -based support and remote -location troubleshooting are included on an
ongoing basis as part of Agency's investment in the Axon ecosystem. Phone
support is available 24/7.
PAGE
DocuSign Envelope ID: 6E1AD128-2B2C-4505-92A0-9A5EC6118D61
LA
This SOW is governed by the Master Services and Purchasing Agreement executed by
the Parties.
AXON ENTERPRISE, INC.
Si
Docu3iyned by:
nature:
g saaEsaialeaaza______--
Robert E. Driscoll, Jr.
Name:
-------------------------
Title: VP, ASSOC. General Counsel
-------------------------
2/15/2022
Date:
AGENCY
Signature.
Name: - I_'_'"` MA (_`�-`--c- --
Title:�__v_t��,,.�ci
Date:1-��i--------
PAGE
DocuSign Envelope ID: 6E1AD128-2B2C-4505-92A0-9A5EC611BD61
LA
By signing for the items in this Milestone Completion Checklist, I agree that Axon's
Professional Services Organization has reached the following milestone for the
Project agreed upon in the SOW between Axon and Crestview Police Department:
❑ Final Acceptance
Date Services were completed on:
day of 20
Today's Date:
Agency Name:
Signature:
Printed Name:
Title:
Email:
PAGE
DocuSign Envelope ID: 6E1AD128-2B2C-4505-92A0-9A5EC6118D61
L�
Date:
Axon Product or Service.
Change Order Details
AXON ENTERPRISE, INC. AGENCY
Signature: --------------------- Signature:
Name: ------------------------- Name:
Title: ------------------------ Title: -------------- --------------
Date: ------------------------- Date- -------------- --------------
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