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HomeMy Public PortalAbout2021.05.27 Newsletter /Sparklight' May 18, 2021 Dear Franchise Authority, Sparklight is investing in your future. Sparklight has invested more than $81 million in Western Idaho and Eastern Oregon over the past 3 years on new technology, upgrading our fiber optic network, and introducing products and services designed to meet the needs of our customers. Enclosed is some of the latest information regarding our fiber deployment, COVID relief efforts, and community support. Sparklight offers powerful solutions for your residents, businesses, medical facilities, schools and more. We value our partnership with you. We will continue to provide our customers with the latest products and technical advancements, while maintaining the highest level of reliability and customer care. We recognize that we have a responsibility to our customers and the communities where we do business. We will continue to support the communities we serve and ensure that we are the kind of company that you are proud to call a neighbor. Please let me know if you have any further questions or would like to meet to discuss what Sparklight is doing to deploy broadband and fiber into rural Idaho. I can be reached via phone at (208) 455-5575 or via email at Cheryl.goettsche@cableone.biz Kind Regards, Cheryl Goettsche Sr General Manager I Sparklight(Western Idaho, Eastern Oregon) T: 208-455-5575 2101 E. Karcher Rd. Nampa, ID 83687 theryl.goettscheCaD-sparkiight.biz rkilloght@ lj� � 1 III I i Sparklight is till).¢y�R , committed to y � ' 1 •x providing our ©� f communities with , r connectivity that � ' 1l enriches their world . 1; r OUR PROMISE Connecting our customers and communities to what matters most. MI' OUR VALUES ' Do right by those we serve r Drive progress Lend a hand . Investing in Our Communities Sparklight has invested more than $81 million in Western Idaho and Eastern Oregon over the past 3 years on new technology, upgrading our fiber optic network, and introducing products and services designed to connect our • to what matters most. $ + over the 1'Y1 I I �n a s t 3 a a_rs Sparklight has invested more than$81 million in network upgrades and enhancements in Western Idaho and Eastern Oregon over the past 3 years. 2018 • 2020 Connecting Your World RESIDENTIAL CONTENT INTERNET DELIVERY SPEEDS Starter 100 Plus 350 GB 2021 Launch of I P-based Sparklight TV, which will Streamer & Gamer 200 700 GB deliver advanced cable TV Plus features in a simple and Turbo 300 Plus 1200 GB convenient app designed to run on popular streaming GigaONE Plus 1500 GB devices such as Amazon Fire TV, Android TV, and Apple TV Add unlimiteddata to anyplan 4r I i lei - h R• ; WiR ,ONE b Sparkligh$'s WF ONE fills every room with faster WiFi ONE Whole WiF speeds, s0 you can stream, share and d® Home Connectivity What y®u love on multiple devices o 100% satisfaction guaranteed. Your whole Dome is now covered. yr GigaONE — t Next Gen Speeds s+ . ® Lightning-fast speed at 1 ,000 megabits per second ® Download n HD movie in less , ryr than minute a erne in less :` than seconds or 1 sonsf � ��t `, g ; f °' ;' ; in just 4 seconds. a. � 0 . °� Ah Multiple online users in on household with no buffering . Business Solutions BUSINESS BUSINESS NETWORKING INTERNET VOICE SOLUTIONS • SMB plans with speeds from • Business phone lines Ethernet Private Line (EPL) 25 Mbps up to 1 Gig over coax • Hosted voice services Bandwidth options ranging • PRI and SIP Trunking services from 3 Mbps to 100 Gbps • Piranha Fiber plans with symmetrical speeds from 50 Mbps up to • Toll-free numbers 2 Gigs over EPON • 42 �3.0 Large business plans with speeds up to 100 Gbps • Managed WiFi services Hoapuston. •Fbra �L Westvfle. •L�tNaeD{I.NA Teyrorvnle Pallf. -..Rr�zp �,$hetgrvnle• erre Heu�te� n(� .utch .Newton V ena,Viru7eme3. •SEATTLE 5710UISJe � IMashingt ✓`—'• 'Mt Carmel e al eta•CeM MO Sparta bu 011o •Les oao •McCall � Deider Populer.tiluff. �BOISE Malden r •Porlegevnle fdefhvltle • � 'Kennett. , 7WIn Fatly AR TN Siota tatty - � • MEMPHIS Hunuvtlk. t Nationwide Fiber Backbone •Levdston • N _ .KiVsvie • �CleerwaueCamtnSiMEetY�etsj O R Emporia, �KANsns ary; IndepeMenee StLOU15 gtl�e.. Persore McCall Saimoo .Winslow R(o Renaho BorgeP°pc°LE�[Ity�Drtlesville�n burg .Pre9aott " AMARILLO .Walser / ShowLowf• • � •OKLAHOMACITy •T�•fEMPHI$ • ••G� pLRUQUEROUE Ahus. .Ada - Clrrclend pn�, ^ , .Emmett �'/ PNOENI—Roswell Ourcen� •Ardmor LoDmbus ladek • OALLAS Vlvlarl Sp Homer�RLeYePrarldenee Parma. .Horse n0 •Safford .Granada ,Farmmatle , Texeritene Moorlpgsport. Caldnetl• •.�E. �� .Bislxe DALLA5• $Mermen Wfnone' � • Slveveport,"Olenerierd. Tallulah.. Nempe fd°h0 Fad �Odessa Natdrez. °McComb Oelhl Morvx • Bno>i9 Pex �� Mansfield. •Logaruport SYYnstaro 7wtn Fens Gulfport ) Rxatcllo Port �Us70N `,1z MS Aransas Jasper. CORPUS P s Woodville . CHRISTI•• Giddings •���Sour Late .� •Sea Nempgtead� Belk Chasse. 1 h;• HOl15TON l Le Grange,, � Henettsvin EI Cam Fdner .a Network Reliability 0 100% of Sparklight's plant is fed by fibe optic cables which run •1 b g • • _ ._ •li • • our communities andacr � •I ya y sir E+ �:- " S. I,�•jA �"' .t! {�r., -� +tle,:.. ):F.:� • - � •t- tiCi k - n4�' .s k. �litr��k �t��-yr�'�� � � �.��i"r�. ." y '✓- M t.• - ,•�.. ✓ `w_ ��i'f"tw• r ' .+R" �L��. 1'�, n k. �ii a a. reliability.- Our powerful, redundant fiber backbone allows us to provide the fastest speeds and exceptional Sri: s -a+ar ^6 ,,' � _ '+ �e��;.to• t � ;.s• •- r Roll out of DOCSIS 3.1 modems will allow for • to 1 • • downloadfor residential customers, as well speeds and 1 Gbps upload speeds . c even greater reliability. COVID - 19 Relief C • More than 140 free public Wi-Fi hotspots across our footprint ;' • 15 Meg service for $10 per month for the first three months to -JU-` i `+ �r' ' help low-income families and others impacted by COVID-19 • Partnershipwith ACA Connects and EducationSu erHi hwa p 9 Y t� . r �- for the "K-12 Bridge to Broadband" initiative, which helps €,w ' school districts and states provide internet access for WA - .. TS students in low-income households $rI • Joined FCC Keep Americans Connect Pledge and waived late fees and suspended disconnection of internet services ` t i for residential and small business customers in SN y �oR�cQiip. spring/summer 2020 • Donated $300,000 to Meals on Wheels and local food banks • ` �`� and $50,000+ to K-12 schools in our markets for back-to- school supplies ,r CUSTOMER & COMMUNITY SUPPORT Local Office 24/7 Tech Support 1 Ime Day \1 1 Experience 1Disaster Preparation / Recovery • • Community L _ Partner Partnering with Our Communities • Sparklight associates are passionate about giving back to the communities where they live and work. Our associates volunteer at local food banks, animal - - shelters, elementary schools and more. x ' er i • In 2021 , Sparklight launched its Charitable Giving Fund, which will annually award $200,000 in grants to 501 (c)(3) nonprofit organizations across its 21-state ` footprint. °"$ • Over the past seven years, Sparklight has donated 1 ,500+ Chromebooks to Title 1 schools in the markets we serve. r, • Sparklight has partnered with the Arbor Day Foundation to plant 110,000 trees in our markets and national forests. If you have questions or would like to discuss further, Please contact me at : Cheryl Goettsche Cheryl .Goettsche(aDspa rklight. biz 208-455-5575