Loading...
The URL can be used to link to this page
Your browser does not support the video tag.
Home
My Public Portal
About
Waste Pro RFP# 23-04-28-PS
ADDENDUM ACKNOWLEDGEMENT FORM City of Crestview Solid Waste Collection and Disposal Services 23-04-28-PS ADDENDUM NO. 2 Listed below are the dates of issue for each addendum received in connection with this solicitation; Name of Firm; Addendum No. 1 Dated; Addendum No. 2 Dated: Addendum No. Dated: �! lq/2001_3 0 No Addenda issued for this solicitation G, ASTg Po 012- /JOR .Z-r) Authorized Representative's Name: Po IF Milk Title: 3._om;ch- (1Pcf. OcP12A+ Signature of Authorized Representative: erg i 4 Email; PV11t,LS t6? lnAS pR0 . Cow-, Phone Contact: 3 O - a 10 - a A31 By signing form, you acknowledge receipt of the addendums listed above and that you have a complete understanding of the material contained in the addendum(s). -END OF ADDENDUM- POWER OF ATTORNEY This Power of Attorney made this (o1 day of April 2023, I, Sean M. Jennings, President and CEO of Waste Pro of Florida, Inc., hereby appoint, Ralph Mills, Senior Vice President, to do, bind, and execute the following on behalf of Waste Pro of Florida, Inc, 1. Execute, bid, and deliver any documents related to the City of Crestview, Florida, Request for Proposal, RFP #23-04-28-PS- Solid Waste Collection and Disposal Services, including any addendums. 2. This Power of Attorney is intended to grant broad powers to Ralph Mills to execute documents in this matter. This Power of Attorney is to remain in full force and effect until written revocation by an officer of Waste Pro of Florida, Inc. SIGNATU'of Serfin M. Jennings President and CEO of Waste Pro of Florida, Inc. STATE OF FLORIDA COUNTY OF SEMINOLE The foregoing instrument was acknowledged before me by means of X physical presence or _ online notazation, this _(dyof April 2023, by Sean M. Jennings, CEO and President of Waste Pro of Florida, Inc. Sig atory of Notary Public, —St�gf�j ,, Y publi'. MALEN ELEZ MY CO ION # HH 080343 ;r.-.Pe PIRES: March 9, 2025 e.eF `0. Bonded Thru Notary Public Underwriters (Name of Notary Public) Personally Known) or produced Identification Identification Produced Type of WASTE k�Piiirj Caring For Our Communities City Clerk Crestview, Florida 198 North Wilson, Street Crestview, Florida 332536 Re: RFP for Solid Waste Collection and Disposal Services Ms. Schrader, City of Crestview, Florida Request For Proposal (RFP) Solid Waste Collection and Disposal Service RFP# 23-04-28-PS Waste Pro of Florida, Inc. (hereafter referred to as Waste Pro) is a privately held Florida corporation. We are pleased to have the opportunity to provide the enclosed proposal for the above -mentioned Request for Proposal (RFP). We have examined the bid package, and as we are the current service provider, we understand the scope of services required and are pleased to offer our continued experienced services to the residents and businesses of The City of Crestview. On December 8, 2007, we were awarded the contract to service The City of Crestview. We started service January 1, 2008. We responded to the City's proposal and were the successful bidder, saving the residents of City approximately $5.00 per month. Waste Pro has provided service for almost 15 years to the City, in growth years, through a recession and the COVID pandemic. Waste Pro has been a true partner through thick and thin. Waste Pro knows and understands the complexity of The City of Crestview. Knowing the City and Okaloosa County like we do. We are prepared to cover the needs of The City, as well as its projected growth. We take great pride in what we do. It is important to us to begin the new agreement being able to provide the service that our residents of The City of Crestview desire. As you review our proposal and check our references, I feel confident that Waste Pro is uniquely qualified to handle the collection service requirements. Municipal contracts are our area of expertise; this is our bread and butter. We have enclosed references and encourage you to contact these municipalities and ask their opinion of Waste Pro. Nobody tells our story better than our customers. Founded in 2001, Waste Pro is the fastest growing, privately owned solid waste company in the Southeastern United States. Currently providing service to over 500 Cities and 300 Counties in exclusive or non-exclusive franchises or in open markets. Waste Pro serves more municipal residences than any other hauler in the State of Florida. We have operating facilities in 61 of Florida's 67 counties. We are financially strong and ready to continue our services to the residents of The City of Crestview. WASTE PRO Caring for Our Communities City of Crestview, Florida Request For Proposal (RFP) Solid Waste Collection and Disposal Service RFP# 23-04-28-PS Waste Pro understands the importance of having a local presence. As we are doing now, customer calls will be answered locally by a real person, not an automated attendant -resulting in a quicker response time. Our in -field management will be on site and in the City daily ensuring that all routes are being completed as well as to address any customer service needs. Webelieve in being part of the community. Waste Pro will continue to contribute and participate in local business and charitable organizations. Another area of concern we always face is "The Transition". Having serviced the City's franchise for the last eight years, we are aware of the issues that present themselves such as access to customers in rural areas. With Waste Pro and the additional equipment/routes that we will put in, the transition will be minimal as compared to bringing in another hauler. Our efforts have already begun. As we are already receiving new equipment and we will continue to transition to the Resources/Fleet Technology described in our bid. Waste Pro warrants that the requirements of this project, as described in the RFP, its enclosures and all addenda have been reviewed. If awarded, Waste Pro intends to provide the services requested in the RFP, in compliance with the terms in the Agreement, for the rates (prices) submitted in the enclosed proposal. We look forward to continuing to partner and provide your residences and businesses with the services that are the "Distinguishable Difference." Best Regards, sex E. Ralph Mills Senior Vice President Waste Pro of Florida, Inc. rmills@wasteorousa.com 850-210-2237 WELLS FARGO April 26, 2023 Maryanne Schrader City Clerk City of Crestview 198 North Wilson Street Crestview, FL 32536 Re: RIP #23-04-28•PS Solid Waste Collection and Disposal Services Dear Ms, Schrader, Wells Fargo Capital Finance 125 High Street nth Floor Boston, MA 02110 wellsfargocapitalfinance.com We have been advised that Waste Pro of Florida, inc. ("the Company") is submitting a response to 'RFP #23-04-28- PS Solid Waste Collection and Disposal Services', They have asked us to provide you with a letter which addresses the Company's financing for this process, Please use this letter for that purpose, noting however that, as customary in letters of this nature, no other parties can rely on this letter, In that respect, we hereby advise you that, Waste Pro of Florida, Inc, (along with certain other of the Parent's subsidiaries) have been customers of Wells Fargo Bank, National Association (the "Bank") since 2014, The Bank currently serves as the administrative agent for a syndicate of lenders for the Parent's milts subsidiaries' $215 million senior revolving credit facility ("the Senior Credit Facility"), of which approximately $43,1 million is available to borrow as of this date, Any borrowings under the Senior Credit Facility are gubjeot to the satisfaction of certain conditions precedent to funding, if the conditions to finding are met, the Senior Credit Facility may be utilized for (Ikea borrowing and issuance of standby letters of credit, with direct borrowings allowed to be used to finance the following; (i) permitted acquisitions; (it) capital expenditures; (ill) working capital; and (iv) other general corporate purposes, The current maturity date of Senior Credit Facility is June 29th, 2026, Should you have any questions, or require additional information on our relationship with Waste Pro USA, Inc, please do not hesitate to contact Peter Schuebler at Tel: 617.624=4465 or email: pete ,g_.schuehlerftivellsfaruo,c,o 1, Thank you for your time and consideration. Sincerely, Peter Schuebler Vice President / Senior Relationship Manager Together we'll go far © 2019 Wells Fargo Bank, N.A. All rights reserved. State of Florida Department of State I certify from the records of this office that WASTE PRO OF FLORIDA, INC. is a corporation organized under the laws of the State of Florida, filed on January 5, 2001. The document number of this corporation is P0100000361.1. I further certify that said corporation has paid all fees due this office through December 31, 2023, that its most recent annual report/uniform business report was fled on January 16, 2023, and that its status is active. I further certify that said corporation has not filed Articles of Dissolution. Given under my hand and the Great Seal (pile State of Florida at Tallahassee, the Capital, this the Sixteenths (fay of January, 2023 Sweaty of State Tracking Number: 3850705119CC To authenticate this certificate,visit the following site,enter this number, and then follow the instructions displayed. https://services.sunbiz.org/Filings/Certificate0iStatus/CertificateAuthentication BEN ANDERSON Okaloosa County Tax Collector rgIUSINESS NAME: WASTE PRO OF FLORIDA INC ACCOUNT NUMBER:116685 EXPIRES:SEPTEMBER 30, 2023 RECEIPT NUMBER: 3600100739168 TYPE OF BUSINESS: Non -Regulated BUSINESS ADDRESS: 98 OLD MILLIGAN RD CRESTVIEW, FL 32536 WASTE PRO OF FLORIDA INC JOHN JENNINGS RALPH MILLS PO BOX 380 MIDWAY, FL 32343 THIS BECOMES A TAX RECEIPT WHEN VALIDATED BELOW Paid 0-22013328 35.00 07/20/2022 2022/ 2023 OKALOOSA COUNTY LOCAL BUSINESS TAX RECEIPT The Issuance of this receipt does not ensure competency TRANSFER: 0.00 ORIGINAL TAX: 35.00 EXEMPTION 'TYPE: EXEMPTION AMOUNT: 0.00 PENALTY: 0.00 COLLECTION COST: 0.00 TOTAL 35.00 RENEW ANNUALLY AT OkaloosaTax.com E-check Is EREE SCAN WITH PHONE TO RENEW TAX RECEIPT MUST BE DISPLAYED ON PREMISES Law requires this receipt to be displayed conspicuously at the place of business in such a manner that it can be open to the view of the public and subject to inspection by all duly authorized officers of the County, Upon failure to do so, the business shall be subject to the payment of another tax for the same business, profession, or occupation. • IMPORTANT RECEIPT INFORMATION , tirsuant to State Law, all Business Tax Receipts shall be issued ,d validated by the Tax Collector beginning july lst of each year and shall expire on Septernber 3°th of the succeeding year, Receipts- renewed beginning October lit shall be delinquent and subject to a delinquency Interest penalty of 10% for the month of October, plus an additional 5% penalty for each month of delinquency thereafter until paid. The total delinquency penalty shall not exceed 25% of the business tax of the delinquent account. The Receipt is a business tax only, It does not permit the licensee to violate any existing regulatory or zoning laws of the state, county, or cities nor does it exempt the business from any other tax or permits that may be required by law. Business Tax receipt account holders must comply with state laws and local ordinances, to include zoning. Business Tax Receipt holders should contact the Property Appraiser's Office for information regarding tangible personal property tax requirements. Failure to pay a business tax within '150 days of the initial notice can result in a civic penalty of up to $250. ANNUAL RENEWAL OPTIONS ONLINE OkaloosaTax.com Echeck MAIL P.0Box 1390 FL 32388 Looted at each office location , DROP BOX PHONE 850.651,7300 or #TAX(#829) from Cell IMPORTANT PAYMENT INFORMATION Plea5e. make checks payable to OCTC, When providing a dick as payment, you authorize us to either 'use information from your check to make a one time electronic fund transfer from your account or process the payment as a check transaction, FORMS OF PAYMENT ACCEPTED LRZ.1 p/2- Echeck Check Cash it's FREE! Credit Card Convenience Fees apply. HOW TO CHANGE/UPDATE A RECEIPT Changes to existing Business Tax Receipt accounts must be submitted online. To submit a change, search for your account at okaloosa.county-taxes.com/public and then select the { quest a change to your Business Tax Account link. HOW TO CLOSE AN ACCOUNT Please completeand submit the online form at 0 kaloosatax.corn/CloseB usinessTaxAccount/ to request the closure of your Okaloosa Business Tax Receipt Account. The Tax Collector reserves the right to request additional information if needed. QUESTIONS? Visit OkaloosaTax.com Call 017-Vi:i (#829) from your mobile device. EVeri Fy Company IDNumber: 32855 Client Company ID isurnben 788343 E•YSRIFYISA SIRYI<E OFDRSARD SSA THE E-VERIFY MEMORANDUM OF UNDERSTANDING FOR EMPLOYERS USING A WEB SERVICES E-VERIFY EMPLOYER AGENT ARTXLE 3 PURPOSE ADD AUTHORITY The parties to this agreement are the Department of Homeland Security (OHS), the (Employer), and the Web Services &Verify Employer Agent, The purpose of this agreement is to set forth terms and conditions which the Employer and the Web Services E=Verify Employer Agent will follow white participating in E=Verify, E-Verify is a program that electronically confirms an employee's eligibility to work in the United States after completion of Form I-9, Employment Eligibility Verification (Form 1=9), This Memorandum of Understanding (MQU) explains certain features of the E-Verify program and describes specific responsibilities of the Employer, the E_ Verify Employer Agent, the Social Security Administration (SSA), and DHS, References in this MOU to the Employer include the Web Services &Verify Employer Agent when acting on behalf of the Employer, For purposes of this MQU, the E-Verify browser refers to the website that provides direct access to the E Verify system hit) `1/ fy,uscis,®ovler nd, You may access E=Verify directly free of charge via the &Verify browser, Authority for the E-Verify program is found in Title IV, Subtitle A, of the Illegal Immigration Reform and Immigrant Responsibility Act of 1996 (IIRIRA), Pub, L, 104-208, 110 Stat, 3009, as amended (8 t),S,C.. § 1324a note). The Federal Acquisition Regulation (FAR) Subpart 22,18, "Employment Eligibility Verification" and Executive Order 12989, as amended, provide authority for Federal contractors and subcontractors (Federal contractor) to use E=Verify to verify the employment eligibility of certain employees working on Federal contracts. Base Proposal Alternate 1 Alternate 2 Alternate 3 Waste Pro Suggested Alternate 4 Waste Pro Suggested Alternative 5 Solid Waste Proposed Rate Sheet Form Residential Recycling Yard Waste $ 18.22 $ $ 18.22 $ 1$ 16.17 $ 1$ 20.86I$ I$ 16.46 I$ 1$ 13.77 I $ Franchise Fee Total 9.11 $ 5.50 $ 2.10 $ 34.93 9.11 $ 7.66 $ 2.23 $ 37.22 9.11 1$ 7.66 $ 2.10 $ 35.04 10.44 1$ 8.78 $ 2.56 I $ 42.64 8.30 1$ 5.15 $ 1,91 1$ 31,82 8.30 1$ 5.15 $ 1,74 I $ 28,96 I 1. On any of the above options should the City decide to go to every other week pickup on recycling Waste Pro will deduct an additional $2,50 per home per month off of the rate. This is a very viable option at the current capacity is 18 gallons going to 96 gallons of capacity with a new cart, 2. Linder Alternate 1 &.. 2, if the City does not want to utilize a yard waste cart, please deduct $1,50 per unit per month., 3. Option 4 is the same as the base proposal, Under this proposal we have a handful of trucks that will reach 8 years old in 2028, We would like to utilize these truth as well as existing carts for garbage. Any garbage carts found to be deficient will be replaced or repaired, Under this option we agree to the standards set forth under commercial dumpsters, as well as the purchase of recycling carts, 4. Option 5 is the same as option 4 above, but we provide once per week garbage collection. Recycle and yard Waste service levels remain same. ®in Sloe/ Frequency I 1 per week 2 per week 13 per week `4 per week 5 per week 6 per week IMPAVATI 1 per week 2 per week 3 per week 4 per week 5 per week 6 per week 1 per week 2 per week 3 per week 4 per week 5 per week 6 per week lr�l S Commercial monthly service Rates Sale Rate 2 Cubic Yard 64,92 140.48 224.23 307.98 398.50 488.99 4 Cubic Yard $ 129.44 $ $ 260.70 $ $ 380,93 $ $ 509.25 $ $ 636.22 $ $ 763.20 $ 6 cubic yard $ 194.17 $ $ 394.43 $ $ 586.24 $ $ 763.20 $ $ 953.66/- $ $ 1,130.61 $ 8 cubic yard Franch1a9 Fea Total • 4,13 8.97 14.31 19,66 25.44 31.21 { 68.85 149,45 238.54 327,64 423.94 520,20 8.26 $ 137.70 16.64 $ 277.34 24.31 $ 405.24 32.51 $ 541.75 40.61 $ 676.83 48.71 $ 811.91 12.39 $ 206.56 25.18 $ 419.61 37.42 $ 623.66 48.71 $ 811.91 60.87 $ 1,014,53 72,17 $ 1,202.78 1 per week 2 per week 3 per week 4 per week 5 per week 6 per week Bin Size/ Frequency 1 per week 2 per week 3 per week Excess Bulk Additional Cart 258.89 . 495.74 729.56 963.1 i 1.198.15 $ 1.431.84 $ Commerctal 96 Gallon Hand Cart Base Rate 27.73 $ 38.2 1$ 61.10 $ Miscellaneous charges 18. 0 9.40 ` RFP k23-04.28-PS SOLID WASTE COLLECTION AND DISPOSAL SERVICES Franchise Pee 16.52 $ 31.64 $ 46.57 $ 61.48 $ 76.48 $ 91.39 $ 1.77 2.44 3.90 0.60 275.41 527.38 776.13 1,024.59 1,274.63 1,523.23 Total $ 29.50 $ 40.70 $ 65.00 $20/Yd $10/CtFlt 1 Base Proposal: 2X - Garbage, 1X - Recycle, 1X - Yard Waste without YW Carts restview Truck# Year Chassis Body Fuel oll Off 122114 ront Load 11019 111114 • ear Load New New New 133039 133101 New 2023 2021 2022 2023 2023 2023 2021 2021 Mack Mack Mack Mack Mack Mack AutoCar Mack Galbreath McNellus McNeilus McN ellus McNellus McN ellus McNellus McNellus Diesel Diesel Diesel Diesel Diesel Diesel Diesel Diesel 2023 Freightliner M2 Petersen Diesel Alternate i 2X - Garbage,1X - Recycle,1X - Yard Waste with YW Carts Crestview Truck Roll Off 11019 2021 111114 — 2022 Rear Loan New New 133039 133101 New New Grapple Truck New 2023 2023 2023 2021 2021 2023 2023 2023 Mack Mack Mack AutoCar Mack AutoCar AutoCar McNeilus Diesel McNeilus Diesel McNeilus McNeilus McNeilus McNeilus McNeilus McNeilus McNeilus Diesel Diesel Diesel Diesel Diesel Diesel Diesel Freightliner M2 Petersen Diesel Alternate 2 1X - Garbage, 1X - Recycle, 1X - Yard Waste with YW Carts restview Truck # oll Off 122114 Front Load 11019 111114 ear Load New New 133039 133101 Alternate 3 Year Chassis Body 2023 2021 2022 2023 2023 2021 2021 Mack Mack Mack Mack Mack AutoCar Mack AutoCar AutoCar CUHDENTIAL Galbreath McNellus McNeilus McNeilus McNeilus McNeilus McNeilus Freightliner M2 Petersen 1X - Garbage, 1X = Recycle, 1X - Yard Waste with YW Carts Residential Only Fuel Diesel Diesel Diesel Diesel Diesel Diesel Diesel restview Truck #''Yea v.��ggp' Chassis"''' ear Load Body "m'' Fuel New New 133039 133101 utomated - Recycle New New rapple Truck New 2023 2023 2021 2021 Mack. Mack AutoCar Mack 2023 2023 AutoCar AutoCar 2023 McNeilus McNeilus McNeilus McNeilus McNeilus McNeilus Diesel Diesel Diesel Diesel Diesel Diesel Freightliner M2 Petersen Diesel WP Alternative 4 2X - Garbage, 1X - Recycle, 1X - Yard Waste, Truck year exception. restview Truck # oil Off 122114 ront Load 11019 111114 ear Load 13020 13021 13022 133039 133101 New New Year 2023 2021 2022 2020 2020 2019 2021 2021 2023 2023 Chassis Body Fuel Mack Mack Mack Mack Mack Mack AutoCar Mack AutoCar AutoCar Galbreath McNeilus McNeilus McNeilus McNeilus McNeilus Meals McNeilus McNeilus McNeilus New WP Alternative 5 2023 Freightliner M2 Petersen 1X- Garbage, 1X = Recycle, 1X - Yard Waste, Truck year exception. oil Off 122114 ront Load 11019 111114 ear Load 13020 13021 133039 133101 Diesel Diesel Diesel Diesel Diesel Diesel Diesel Diesel Diesel Diesel ,.,...lam Diesel 2023 Mack Galbreath 2021 2022 Mack Mack McNellus McNeilus 1140011111111 •' 2020 2020 2021 2021 Mack Mack AutoCar Mack McNeilus McNeilus McNeilus McNeilus r Diesel Diesel Diesel Diesel Diesel Diesel Diesel Freightliner M2 Petersen Diesel • WASif P Caring For Our Communities City of Crestview Florida Request for Bids Solid Waste Collection and Disposal Services Submittal Date: April 28, 2023; 2:00 p.m. Program for Providing Quality Customer Servtkeill18f117111 Communication: Waste Pro currently operates over 230 municipal contracts in the Southeast from over 80 Operating facilities. These contracts service over 2,000,000 residential customers. Included in our Region, current municipal contracts are Leon County Florida (30,000+ homes), Santa Rosa County (45,000+ homes), the City of Tallahassee (40,000+ Homes). Waste Pro also provides services throughout the Panhandle and south Alabama. One of the primary reasons that we have grown is our attention to detail during the workday. DAILY COMMUNICATION Waste Pro will begin working immediately after award to ensure that everything is in place and we hit the ground running on day one. Servicing the City of Crestview has allowed us valuable insight. Through out this proposal we will be introducing more effective ways of managing our service and communications. The first steps we will take have already started. Communication and training are essential in completing the required services. If you perform the service correctly then there are no complaints. Below are some of our basic preparation guidelines: • All employees will be put through a comprehensive training and orientation program reintroducing them to company policies and procedures. Program for Providing quality Customer Service Page 1 of 7 Caring For our Communities • • • • • City of Crestview Florida Request for Bids Solid Waste Collection and Disposal Services Submittal Date: April 28, 2023; 2:00 p.m., New and existing Employees will be taught the "Waste Pro way" and what is " I /( expected of them professionally and with regard to customer service. New drivers and helpers will be placed on a route and trained for two weeks before they are allowed to operate unsupervised. All employees will be educated on the specific needs of The City of Crestview and what the rules and regulations are. Routes will be set up so that the solid waste and recycling routes follow the same path. This way whichever truck is running behind the other can call in late set outs and get them picked up. The Route Managers responsibility will be to ride behind all routes to pick up misses or late set outs. We will check and double check our work to eliminate complaints. Daily operations will flow directly from the training period into full operations. All personnel having been trained and on routes will continue in the presence of the supervisor and extra staff for an additional four weeks to identify and adjust any issues. Daytime Activities: a. Flow of Communication i. All communications will flow through the dispatchers. They will be the "HUB" for all information. b. Route Management i. Supervisors will perform Proactive route management. 1. Drive out in front of route areas to identify issues ahead of time. 2. Meet up with routes throughout the day to check status. Identify & replace damaged containers. 3. Drive behind route areas- collect late set outs/misses ii. Route status updates sent to office at 11am, 2pm, 4pm & end of route. Daily Workflow: a. Crew Out: Start Times: All routes have an assigned start time. Driver supervisors will start 30 minutes prior to start times. i. Punch in Process: Prior to punch in, Supervisor will inspect the drivers: 1. Appearance/Attitude 2. Proper attire/ Safety equipment 3. Proper paperwork b. Supervisor Roll Out: Supervisors will proceed to the routes by 8:30am b. Daytime Activities: a. Flow of Communication i. All communications will flow through the dispatchers. They will be the "HUB" for all information. Program for Providing quality Customer Service Page 2 of 7 WASTE PRO Caring For Our Communities b. Route Management i. Supervisors will perform Proactive route management. City of Crestview Florida Request for Bids Solid Waste Collection and Disposal Services Submittal Date: April 28, 2023; 2:00 p.m. /Zip ea/ 1. Drive out in front of route areas to identify issues ahead of time. 2. Meet up with routes throughout the day to check status. Identify & replace damaged containers. 3. Drive behind route areas- collect late set outs/misses ii. Route status updates sent to office at 11am, 2pm, 4pm & end of route. c. Check In Process a. Post trip Safety Lane- All vehicles must be inspected: i. Tire air pressure checks ii. Air tank drains iii. Check and fill fluids iv. VCR Review with driver (Vehicle Condition Report) b. Punch out Process- P.M. dispatcher or supervisor will check drivers out for the day: i. Proper end of day paperwork ii. Route sheet noting any issues- not outs etc. Hot list & cover sheet follow up. iv. Disposal tickets & Fuel tickets v. HOURS OF COLLECTION: Collection operations will typically start at 6:00 AM and continue until no later than 7:00 PM. Waste Pro is willing to work with the city to determine the hours that best serve your community. Customer service center hours are from 8:00am-5:00pm, HOLIDAY SCHEDULING: Waste Pro observes the following holidays and any day in which the disposal locations may be closed. (New Year's Day, Thanksgiving Day, Christmas Day). In cases where a holiday falls on a collection day, the route schedule for the rest of the week would shift back one day ending on Saturday. SYSTEM FOR COMPLAINTS: Waste Pro takes commitment to customer service seriously. We will continuously improve and upgrade the quality of our staff to better serve the city of Crestview: The most important part of the Customer Service process begins with our drivers and customer service reps (CSRs). We will strive to provide the City with the best Customer experience. All day — Every day. Program for Providing quality Customer Service Page 3 of 7 WASTE PR Caring For Our Communities City of Crestview Florida Request for Bids Solid Waste Collection and Disposal Services Submittal Date: April 28, 2023; 2:00 p.m. Our Customer Service Representatives are a very important part of the customer service process. Waste Pro will invest in additional training and coaching of our front-line CSR's. The workflow will address these significant points. • Customer issues are received and documented. • Issue will be assigned to the appropriate party (i.e. billing, operations etc.) • Resolution will be reported back to the customer service representative. • Customer will be contacted to ensure that there has been adequate resolution. • The Manager will reviews issues daily for resolution by end of the business day. • CSR's will be trained on specific service requirements of The City of Crestview. INTERNAL/EXTERNAL COMMUNICATIONS: Communication is an important part of success. Waste Pro hires locally and your calls will be answered by a live person dedicated to your account. Waste Pro will use the following guidelines to communicate information. A. Initial contact: Information comes in from customers via phone, web entry or email. The issue or request will be documented, and the appropriate department identified to resolve. B. Internal action: A work order is generated by our system and assigned to the department needed (Operations, billing, etc.). All orders will be reviewed at the end of day by the service manager. C. Follow up: Once resolution is verified, follow up calls, emails, etc. are initiated to the customer to verify satisfaction with the result. Brandy C. — Dispatcher Ashley B. — Customer Service Program for Providing quality Customer Service Page4of7 WAStE PR Caring For Our Communities SOFTWARE/HARDWARE USED TO MANAGE SERVICE: Customer Service- Quality Control Systems: Waste Pro will utilize a state-of-the-art customer communication system that receives, tracks and reports all customer complaints, trac EZ. concerns and requests. The system is web based and available to the City at no charge. Trac EZ records all incoming issues and a clock begins to time the speed at which issues are resolved. This will allow us to constantly measure ourselves and how well we serve the ! citizens. Another great feature is the reporting ------ - - _ -- --" p g functions that allow the City to run periodic reports to gauge the performance of the contractor. The system can be available on the City websites. City of Crestview Florida Request for Bids Solid Waste Collection and Disposal Services Submittal Date: April 28, 2023; 2:0Q;pm. NAN ,A r In the event one of our customers does have an issue, we will go through a 5 step process using Trac EZ. 1. A customer issue is received through the TracEZ system or called in and entered into TracEZ. 2. The issue will then be assigned for resolution to the appropriate party (i.e. billing, operations etc.) by the designated customer service representative for the City. 3. Resolution is reported back to the designated customer service representative and the work order is closed out in TracEZ. 4. The customer is contacted to make sure that there has been adequate resolution to their issue. 5. The Route Manager reviews all issues daily to make sure that all items are resolved by the end of the business day. No customer issue will go unanswered at the end of the day. Program for Providing quality Customer Service Page5of7 Caring For Our Communities City of Crestview Florida Request for Bids Solid Waste Collection and Disposal Services Submittal Date: April 28, 2023; 2;Q0 p.m. Remedial Action Plan: '/9 A. Spill prevention- Waste Pro utilizes a few spill prevention and containment processes. It starts during the manufacturing of our vehicles. The new vehicles are equipped with tightly woven nylon hose armor (LifeGuard) that protects all fluid lines from wear and contains leaks to prevent spillage. The process continues at the route "Pre -trip" inspection. At this time the vehicle is inspected by the driver and the supervisor looking for any issues. Finally, during the "Post trip" safety inspection the vehicle is looked over again by the driver and a trained mechanic to identify leaks. If there is a spill, each vehicle comes standard with "spill kits" designed to capture the spill. Waste Pro utilizes local clean up companies when needed. B. Equipment failure- When a vehicle or other equipment fails to perform, the drivers notify the supervisor, who initiates a process by which we move other assets from the division or a nearby division to take the place of that vehicle. C. Human Error- Occasionally a process breaks down due to human error. Waste Pro invests a good deal of effort into preventing this. However as they happen, the supervisors will be constantly on the lookout for issues that would arise and cause a problem. There fore allowing a more rapid response. RESPONSE TIMES AND ASSURANCES Waste Pro routes each line of service to be completed in one workday. Each truck will be given a specific number of actions, that allows this to be done in 8-10 hours. The addition of TracEZ and ROUTWARE will streamline these efforts to create a better system of checks and balances. a. When a service issue/miss is called-in/reported before 1:OOpm. Waste pro will send a truck out to service the resident in the same day. As indicated above, our installing of TracEZ and our route drivers reporting back "late put-outs" will allow us the time to respond that day. b. When a service issue/miss is called-in/reported after 1:00pm. Waste Pro will assign this service to be performed at the beginning of the next day. "15t. thing" As outlined in several parts of this proposal. Waste Pro is adding safeguards via training, route software with GPS tracking with continuous monitoring of progress through ROUTEWARE and TracEZ. These additions allow Waste Pro with all confidence, the ability to give the City of Crestview. The assurances that issue will be handled as described and with in 24 hours. Waste Pro commits, that each of these steps are very important components of a successful COMMUNICATIONS PLAN and CUSTOMER SERVICE. We will stive to be the service partner The City of Crestview deserves. Program for Providing quality Customer Service Page 6 of 7 WASTE PRO Caring For Our Communities City of Crestview Florida Request for Bids Solid Waste Collection and Disposal Services Submittal Date: April 28, 2023; 2:00 p.m. Points of Contact for the City of Crestview (Solid Waste Collection and Disposal Service) 1. Rick Chancey, Division Vice-president 352-801-6083 rchancey@wasteprousa.com 2. Scott Lewin, Site Manager 402-706-2993 slewin@wasteprousa.com 3. Loyd Childree, Director Governmental Affairs. 850-544-2226 Ichildree@wasteprousa.com 4. Mi-Lim Chun 904-424-2023 mchun@wasteprousa.com 5. Brandie Corbin 850-689-8600 bcornin@wasteprousa.com Program for Providing quality Customer Service Page 7 of 7 WASTE PRO Caring For Our Communities EQUIPTMENT LIST: The listed vehicles under TAB 1 City of Crestview Florida Request for Bids Solid Waste Collection and Disposal Services Submittal Date: April 28, 2023; 2:00 p.m. , are assets to be deployed to properly perform the duties of this agreement. Each unit meeting the (5) year model years old to meet the requirements of "the beginning of the contract" These units will have at a minimum. • (Voice) communication devices. • RouteWare: Provides the precise location of the home to be serviced, the driver will log whether the cart is out for service or not. If the driver observes bulk, tires, batteries, or electronics that cannot be immediately handled the driver will log this as well. If a repair is required to the cart, this is also logged. Immediately upon logging of this information, the information is time and date stamped and it becomes available to the dispatchers, supervisors, or the City's designated authorized user. This system is critical to our success to communicate between the field, the office and The City of Crestview. We have been successfully utilizing Routeware for 2 years in Santa Rosa County. We have implemented in many areas throughout the panhandle including, City of Gulf Breeze, Leon County and City of Tallahassee. Additionally, we can provide the City with a live demonstration of a working system. • 3rd Eye: There are five cameras mounted on our trucks that not only give you a view of what is happening in the field, it is also utilized in the cab to ensure that our drivers are doing things safely. If the City gets a complaint call from a customer, "Video Recording" we can send you a camera clip of the exact time that we drove by that address. This has been invaluable to ensure that when something comes in that the City wants to review you have the ability to do so. Waste Pro has been utilizing Third Eye for several years and it is an integral tool that we utilize on a daily basis. • RouteWare and 3rd Eye both provide GPS capabilities as well cart service verification. It has been Waste Pro's experience, that these methods of tracking far exceed that of RFID. Equipment List Page 1 of 1 ATE ' Caring For Our Communities BULK WASTE PLAN: City of Crestview Florida Request for Bids Solid Waste Collection and Disposal Services Submittal Date: April 28, 2023; 2:00 p.m. As indicated on page 9, Scope of Work. 1. Base Proposal, A. 2 of the RFP; The proposer shall remove residential bulk waste within 72 hours of notification once per quarter at no additional charge. Proposer shall provide a mechanism for notification and tracking of all bulk pick-ups. Waste pro as indicated in several parts of this proposal will be adding routing software "RouteWare" and a tracking mechanism "TracEZ" to each of the fleet vehicles. The addition of these tools will allow the self -notification through "RouteWare" of all bulky items, the location and with a time stamp. Waste Pro will use TracEZ to track the notification and quarterly The before mentioned 5 steps will apply here as well with an additional 6th step for City access. 1. The customers bulk order received through the TracEZ system or called in and entered into TracEZ. 2. The bulk service is then assigned for resolution to the appropriate party (i.e. operations) by the designated customer service representative for the City. 3. Resolution are reported back within 72 hours to the designated customer service representative and the work order is closed out in TracEZ. 4. The customer is contacted to make sure that there has been adequate resolution to their service. 5. The Route Manager reviews all issues daily to make sure that all items are resolved by the end of the business day. 6. The City can view reports in TracEZ to verify service if needed. As these notifications are received, they will be routed to a bulk pick-up vehicle to be serviced within 72 hours. residential address provided by the City of Crestview. bulk service of each • Any additional bulk service will have a charge of $ 20.00 per yard with a minimum of (1) one yard. Bulk Plan Page 1 of 3 WASTE P' Caring For Our Communities City of Crestview Florida Request for Bids Solid Waste Collection and Disposal Services Submittal Date: April 28, 2023; 2:00 p.m. TIRE, BATTERY PROGRAM: As indicated on page 9, Scope of Work. 1. Base Proposal, A. 7 of the RFP; The proposer shall collect and dispose of Automobile tires and automobile batteries from residential customers. The automobile tire and battery program will work combined with bulk waste service and under the same schedules. Waste pro as indicated in several parts of this proposal will be adding routing software "RouteWare" and a tracking mechanism "TracEZ" to each of the fleet vehicles. The addition of these tools will allow the self -notification through "RouteWare" of all automobile tires and battery's, the location and with a time stamp. Waste Pro will use TracEZ to track the notification and quarterly service of automobile tires and batteries service of each residential address provided by the City of Crestview. The before mentioned 5 steps will apply here as well. 1. The customers automobile tire and battery order received through the TracEZ system or called in and entered into TracEZ. 2. The automobile tire and battery service is then assigned for resolution to the appropriate party (i.e. operations) by the designated customer service representative for the City. 3. Resolution is reported back within 72 hours to the designated customer service representative and the work order is closed out in TracEZ. 4. The customer is contacted to make sure that there has been adequate resolution to their service. 5. The Route Manager reviews all issues daily to make sure that all items are resolved by the end of the business day. As these notifications are received, they will be routed to an automobile tire and battery pick-up vehicle to be serviced within 72 hours. • Any additional automobile tire or battery service will have a service charge of $20.00 per tire or battery. • Automobile tires will be picked up and properly stored at the Waste Pro facility, then properly disposed of under state and federal guidelines. • Automobile batteries will be picked up and properly stored at the Waste Pro facility. Waste Pro will properly dispose of batteries through a recycling program with a local battery service center. Bulk Plan Page 2 of 3 WASTE PRO Caring For Our Communities E-Waste Program: City of Crestview Florida Request for Bids Solid Waste Collection and Disposal Services Submittal Date: April 28, 2023; 2:00 p.m. The E-Waste program will work combined with bulk waste service and under the same schedules. Waste pro as indicated in several parts of this proposal will be adding routing software "RouteWare" and a tracking mechanism "TracEZ" to each of the fleet vehicles. The addition of these tools will allow the self -notification through "RouteWare" of all automobile tires and battery's, the location and with a time stamp. Waste Pro will use TracEZ to track the notification and quarterly service of E-Waste service of each residential address provided by the City of Crestview. The before mentioned 5 steps will apply here as well. 1. The customers E-Waste order received through the TracEZ system or called in and entered into TracEZ. 2 The E-Waste service is then assigned for resolution to the appropriate party (i.e. operations) by the designated customer service representative for the City. 3 Resolution is reported back within 72 hours to the designated customer service representative and the work order is dosed out in TracEZ. 4 The customer is contacted to make sure that there has been adequate resolution to their service. 5 The Route Manager reviews all issues daily to make sure that all items are resolved by the end of the business day. As these notifications are received, they will be routed to an E-Waste vehicle to be serviced within 72 hours. • Any additional E-Waste service will have a service charge of $20.00 per item. • E-Waste will be picked up and properly stored at the Waste Pro facility, then properly disposed of under state and federal guidelines. Bulk Plan Page 3of3 CWASTE PR Caring For Our Communities City of Crestview Florida Request for Bids Solid Waste Collection and Disposal Services Submittal Date: April 28, 2023; 2:O0,p.m. INNOVATIVE APPROACH TO SERVICES �1* ,� COMMUNICATION AND QUALITY ASSURANCE 1 Communications Plan There are three key components to our communication �S� plan that are outlined below. In order to be successful all 10'9° k #1 of the areas will be addressed in detail. We will work with Icts the City prior to October 1st to ensure that all parts of this rf plan are in place. as\ 33 The three components that we are concentrating on are communications between Waste Pro and the City, direct communications that comes to us from customers, and our internal communications within the division. Currently, the communication with our customers come in from two areas. When the City receives a call from a resident or business, they send an email into our office. The request is then forwarded to the field for completion. Once the service has been provided, we send an email back to the City notifying them that the task has been completed. Waste Pro also gets direct calls from customers. We currently handle these calls to close out the loop. We propose to use TracEZ to log all calls whether we take the request or the City takes the request. TracEZ is a great software that we utilize in other divisions. When a call comes into the City or Waste Pro it is logged into the system. We are now on the clock. This system is transparent. Both the City and Waste Pro have the ability to see all of the calls that are logged into the system regardless of who puts them in. The system logs the name of the customer, address, type of request, and Togs the time that the call came in. TracEZ will be utilized for a missed service by service type (residential garbage, recycling, yard trash, bulk). It will be used for requests such as a new cart delivery or repairs. It can be utilized for a property damage. Any type of request or complaint is tracked. When the request is logged in it date stamps the time that the request was called in. The City has the ability to run reports daily, weekly, monthly to track what has been called in from the customer. This assures that the customers' requests are being tracked and that the City knows what is being called in from both sides on a daily basis. As outlined in our "System for Complaints" If our customers have an issue, we go through a 5 step process using TracEZ. 1. A customer issue is received through the TracEZ system or called in and entered into TracEZ. Innovative Approach to Services Page 1 of 3 WASTE PRO Caring For Our Communities 2. The issue is then assigned for resolution to the appropriate party (i.e. billing, operations etc.) by the designated customer service representative for the City. 3. Resolution is reported back to the designated customer service representative and the work order is closed out in TracEZ. 4. The customer is contacted to make sure that there has been adequate resolution to their issue. 5. The Route Manager reviews all issues daily to make sure that all items are resolved by the end of the business day. Our internal communication is important. We are utilizing RouteWare as our communication tool between the driver and our dispatch department. RouteWare utilizes an in -cab Tablet to direct the driver street by street and customer by customer. As a new customer is added or deleted, dispatch routes the customer, this keeps our routes up to date and live. The software has the ability to track each route's progress during the day. The City also can have access to this so that they can see the progress of every route that we are running during the day. If a route is behind, we have the ability to push stops out to another route online to pick up. The tablets let's our drivers know if there is a handicap side door customer that needs to be serviced. City of Crestview Florida Request for Bids Solid Waste Collection and Disposal Services Submittal Date: April 28, 2023; 2;00 ppn. ■1os. we ►+... ...,... ...w..t ..M+ trac EZ. s= • RouteWare also has other great features that will be utilized. When a driver arrives at the precise location of the home, the driver will log whether the cart is out for service or not. If the driver observes bulk, tires, batteries, or electronics that cannot be immediately handled the driver will log this as well. If a repair is required to the cart, this is also logged. Immediately upon logging of this information, the information is time and date stamped and it becomes available to the dispatchers, supervisors, or the City's designated authorized user. Additionally, drivers will leave a tag to notify the customer if a service cannot be immediately completed. This system is critical to our success to communicate between the field and the office. We have been successfully utilizing Routeware for 2 years in Santa Rosa County. We have implemented in many areas throughout the panhandle including, City of Gulf Breeze, Leon County and City of Tallahassee. Additionally, we can provide the City with a live demonstration of a working system. Innovative Approach to Services Page 2 of 3 WASTE P 0 Caring For Our Communities A daily route progress throughout the day City of Crestview Florida Request for Bids Solid Waste Collection and Dispos J,,,� rvices Submittal Date: April 28, 202 �:00) n. efily Raun.e,e howl G t.. ® OASFIBOfJW f! EAT MAP ROUTeS WO:t%ORDERS EVFN73 SEW4CEHIs:oR/ MAP3 I17EP8�, r', OtY01•!t_� 121MN sop I9 m.o. Q Wako9FM( Wow. FW. *Oral, . Route. eF RoM(. Celle (:, Actan(. %PFtl.. Route Vehicle I Route Type Vehicle Type Diver Ori(tri Stales • Sleet %Complete IAduttlr Oe SOheduled One it tf Skips' Mal Dooe 1 ..__...1 1033 199111) C fEl OW_ Ccn+pFte 201304.2101.10... (I: pet_ • 0 93 w ) ba 3 0 - o 4103 1090311) a FEL CAE. Runrtn0... 7013.01.21 04 00 _ 7 0 71 id E 1!i _i 0 0 t Service verification photos Pictures Fri Apr 21 2023 12:21:03 0MT-0500 (Central Daylight Time) The last tool that we are currently using Is Third Eye, There are five cameras mounted on our trucks that not only give you a view of what is happening in the field, it is also utilized in the cab to ensure that our drivers are doing things safely, If the City gets a complaint call from a customer, we can send you a camera clip of the exact time that we drove by that address, This has been invaluable to insure that when something comes in that the City wants to review you have the ability to do so, Waste Pro has been utilizing Third Eye for several years and It is an integral toot that we utilize on a daily basis, Each occurrence will be logged into TracEZ once it is identified in the field, and we will be able to log customer activity by address. We and the City can view any City address and view what activity has been performed. We also can upload pictures into TracEZ by customer so that Waste Pro and the City can see what is being picked up. Between the three systems that we have outlined above Waste Pro has the ability to communicate directly with our customers, the City of Crestview, and our interaction between the field and dispatch. We can give the City assurances that by utilizing these great tools we have a world class communication plan that will be successful foundation for our service. Innovative Approach to Services Page 3 of 3 t� WASTE PRO( Caring For Our Communities' Fastest growing privately -owned solid waste company in the Southeastern United States. Founded in 2001 by Board Chairman John Jennings, a second -generation legend in the business. In 2014, his son Sean Jennings joined Waste Pro and became President of the company in 2018. He assumed the role of CEO in 2020. We are the third largest privately -owned company in Central Florida where we are headquartered. Waste Pro is the only company in the United States with a Historical Garbage Truck Museum that has been recognized worldwide. GARBAGE TRUCK MUSEUM The world's ONLY garbage truck museum located in Sanford, FL with trucks dated as far back as 1926, Two trucks on display were used in the 2016 film Fences FLEET 2,800+ state of the art trucks. With 3rd Eye 360 degree onboard carneras ( 1) SPORTS SPONSORSHIPS SAFETY AWARDS ) $10K for drivers and $5K for helpers el who go 3+ years without at -fault accident, Injury, or property damage. To date approximately $5 million has been awarded to WP driver and helpers (MATERIAL RECOVERY ® FACILITY OR RECYCLING 10'44. EMOYEES PROCESSING) 4,000+ Atlanta, Ocala, Sarasota MPFS Jacksonville Jaguars, New Orleans Saints, New Orleans Pelicans, Memphis Grizzlies, Charlotte Hornets, Florida Citrus Sports, Biloxi Shuckers, Florida Everblades lV CCU®HEART o PROGRAM Internal safety training program that has helped 300+ employees earn their CDL. WP Sanford is state -approved testing site Residential & CommercialNy Recycling Collection & Solid Waste Collection Processing Services Transfer Stations & Landfills wasteprouso.corn l Wr @waste_pro_usa (t wasteprousacorp N 1 KansaSCiity ss MISSOURI a4. Jefferson Ci pringfleld 6f Smith AR IOC S Little ' ock -*Shreveport- - •• LO U Je T N •• his 12, 1pi � lA A ,.ls of plus ndnnati rantdyrt� ille t'exington KEN) UCK1�1 ashvJi 1 SEE • 59 •) �45 • Blrmi ••••) Akk MA Mis S2,apl ' / C i Mer —• Mont merY at on •. • •• • •• i • ns on•Sale (AI DC 9 1000 o .GT..n Ral 9h ROk 1A e • envlll hr la- CAR • I.NA. St: 95 * Corporate Headquarters EHauling Companies Landfills Military Contracts Municipal Contracts Recycling Processing T% Transfer Stations SERVICE AREAS OFFICE LOCATIONS CUSTOMERS Alabama Arkansas Florida ` Georgia Louisiana Mississippi Missouri North Carolina South Carolina Tennessee 80+ operating facilities including landfills and transfer stations 2 million residential 100,000 commercial 500+ cities �00+ exclusive municipal franchises WASTE 41[11 TECTION Employees are trained by taw enforment to report unusual or suspicious 'y activity and handle potential evidence in effort to keep communities safe N ®� ® 2D CHANCE PROGRAM Partners with Florida Department of Corrections to give career opportunities to qualified offenders who have completed their sentence in effort to reduce recidivism RESTORED TO NEW:' Rebuild older trucks to look and run Ilke new again to reduce ,— environmental footprint. More • than 150 trucks have been restored to new to date DRIVER TRAINING CENTERS Allows drivers and helpers to undergo extensive hands-on training and simulations on various safety aspects. Located in Sanford and Atlanta REVENU IN 2001 IN 2022 $0 - $7 BILLUON WASTE PR Caring For Our Communities City of Crestview Florida Request for Bids Solid Waste Collection and Disposal Services Submittal Date: April 28, 2023; 2:00 p.m. WASTE PRO Caring for OW Comm. u&s&r.. Company Qualifications Operations Solid Waste Collection and Disposal Services The City of Crestview Technical Proposal Page 1 of 7 WASTE PRO Caring For Our Communities City of Crestview Florida Request for Bids Solid Waste Collection and Disposal Services Submittal Date: April 28, 2023; 2:00 p.m. Introduction Waste Pro has been part of local communities for over fifteen (15) years. We have offices located in Crestview Florida, Milton Florida, Panama City Beach ,Florida and Tallahassee Florida to name a few. We have the capabilities to provide the services specified in this RFP. We commit to the City that if chosen, we will continue to enhance and invest in the community as a partner of the City of Crestview. Waste Pro possesses the managerial and financial capacities to perform all phases of the work called for in the Statement of Work with the City of Crestview. We are the current provider of these types of services to over two hundred and sixty-five (265) municipalities in our nine (9) state footprint. Our providing these services to these entities is a testament to our experience and technical qualifications in solid waste collection. Local Facilities Waste Pro has been providing solid waste, yard waste and recycling services to residents and businesses throughout Florida for over the past decades. We are capable of providing the requested services to the residents and The City from our facility located at 98 Old Milligan Rd. in Crestview. This facility houses the local management team, dispatch, vehicle fleet and fleet management. The Site Manager for this facility is Scott Lewin. He can be reached at (402) 706- 2993. The Division Vice -President for this facility is Rick Chancey and he can be reached when the needed at (352) 801-6083. Our vehicle inventory will be comprised of rear load collection vehicles for solid waste, auto -side loading collection for recycling collection and a grapple truck for bulk and yard debris collection. Front-end loading trucks for commercial container collection. Along side roll -off trucks for compactors and roll -off cans. Collection We will use rear loader vehicles to collect and dispose of properly containerized/bagged/bundled household solid waste. Recyclable materials curbside will be serviced by Automated side loader vehicles, these are quicker and more cost effective. All solid waste and recyclables will be transported to an approved disposal facility. Waste Pro will Technical Proposal Page 2 of 7 WASTE PRO Caring For Our Communities t City of Crestview Florida Request for Bids Solid Waste Collection and Disposal Services Submittal Date: April 28, 2023; 2:00 p.m. provide all of the equipment, materials and personnel needed to perform these services for the City. Collection Routes Waste Pro will provide collection of residential solid waste with the most effective and efficient routes available. If acceptable to the City we will continue the current routes being utilized in the City, adding one route for both solid waste and recycling for expected growth. Our collection will be within the guidelines of the RFP, not to begin before 6:00 am and to finish by 7:00 pm Monday through Friday (except when coordinated with the Public Works Director). We will also provide special ADA 'side door' collection services to those residents who have a disability. Processing Facilities Waste Pro will transport the collected solid waste from the City of Crestview to an FDEP approved facility. The recyclables will go to a recycling facility. If at any time during the contract it becomes more beneficial for either Waste Pro or the City to utilize different processing facilities, then Waste Pro will discuss any changes with the City. Equipment Waste Pro has local inventories and currently operate over 3,000 vehicles in our footprint. We have truck specification that are above the industry standard for safety and reliability. Waste Pro's fleet vehicles are constructed to be safe and are equipped with RouteWare and 3rd EYE GPS tracking system, communication networks, and a closed circuit camera system that has five (5) cameras with video and audio. This provides "breadcrumb" trails to ensure all streets are serviced. These technological advances far exceed industry standards. Each truck has an easily identifiable environmentally themed color scheme with customized signage to represent local themes and are marked with their own identification numbers. Waste Pro has a team of qualified, experienced collection drivers that pride themselves on safety and customer service. Waste Pro has identified and provide five (5) Rear Loaders (RL) vehicles to service the residential refuse and two (2) (ASL's) to service the residential recyclable material. Additionally, Waste Pro Technical Proposal Page 3 of 7 WitSikVRl Caring For Our Communities City of Crestview Florida Request for Bids Solid Waste Collection and Disposal Services Submittal Date: April 28, 2023; 2:00 p.m. will commit one (1) (Grapple Truck) for either residential bulk or Yard Waste material and one (1) roll -off truck Day to Day Operations Our work day actually starts the day before. The dispatch function is very critical to success. The final dispatch process of the day is to ensure that all route sheets, maps, and route cover sheets are printed and put out for our drivers for the next day (including any customer communication about particular needs that will be performed the next day). Supervisors are scheduled to come in one hour before the City's designated start time. This allows them to pull any messages from the night before and make any necessary emergency or critical changes to the daily plan. Drivers are scheduled to come in one half hour before your designated start time to allow them time to review paperwork and do a pre -trip inspection of their truck before they leave the yard. Route supervisors are required to do weekly route observations, ensuring that our route staff is picking up customers in a safe and efficient manner. Supervisors also check the quality of the work that our personnel perform. Carts need to be dumped completely. In the case of missed pickups or any other call that comes in that requires immediate attention, the CSR will notify the supervisor immediately, he or she will investigate the matter and collect all valid missed waste usually the same day, but if not able to, within a 24-hour period. Any driver not performing up to our standards will be coached on the proper way to service our customers. Route observations are key in documenting good work habits, and are a tool to mentor employees to be the best that they can be. When drivers are finished completing their routes, they call dispatch to see if there are any issues to be corrected before they come back. We have found this is a great tool to take care of customer complaints on the same day. By doing this, we ensure that no driver leaves a route with an unresolved issue. Once the driver gets the "all clear" from dispatch they then go to the landfill to dump their load. Disposal procedures are put in place to ensure that we are complying with all rules and regulations of the facilities that we utilize. We will review these procedures with the disposal facility to ensure that we are following the rules in place. We do this because disposal operations in general tend Technical Proposal Page4of7 Caring For Our Communities City of Crestview Florida Request for Bids Solid Waste Collection and Disposal Services Submittal Date: April 28, 2023; 2:00 p.m. to be very dangerous. We want to ensure that our employees are doing this important phase of the operation correctly. When the drivers are back at the facility, they go to dispatch and turn in daily paperwork. This is a time when they can communicate anything out of the ordinary to dispatch. A critical and required part of completing the day is our driver post trip check in lane. All drivers are required by DOT to do post trip inspections. Mechanics stationed at the post trip lanes ensure that the driver can communicate equipment issues. Vehicle condition reports are generated after the post trip procedure and turned in to maintenance daily for repairs. The key to our success is day to day planning. By having everyone understand and like their job, we ensure that all of our employees are able to do their jobs in a safe efficient manner without service interruptions to our customers. Communication Plan Waste Pro recognizes that communication is key in order for a program to be successful. Waste Pro will communicate regularly with the City staff and residents in person, on the telephone, via e-mail, and through informational brochures and local media. Waste Pro understands the needs of the City's residents and our trained customer service representatives will answer questions and assist them if we are awarded the contract. We understand the residents expect dependable collection services and that the community desires a clean and attractive place to live and work. Unlike many of our competitors, Waste Pro does not use automated call centers or pre-recorded phone messages. Waste Pro is consistently recognized for doing 'whatever it takes' to serve its customers. By providing quality service, we receive significantly fewer customer complaints than our competitors, which is a powerful competitive advantage when sourcing new contracts. Safety Plan: Safety is one of the cornerstones of Waste Pro's operations. The solid waste industry is one of the most dangerous industries in the United States. Waste Pro's senior management places a strong emphasis on safety in every aspect of the Company's operations. We offer our drivers and helpers safety bonuses unlike any other company in this industry. We give $5,000.00 and $10,000.00 bonuses when the helpers or drivers meet their safety goals (we have even had some drivers get 4 of the $10,000.00 bonuses). Technical Proposal Page 5 of 7 (WASTE PRO Caring For Our Communities City of Crestview Florida Request for Bids Solid Waste Collection and Disposal Services Submittal Date: April 28, 2023; 2:00 p.m. The safety managers are responsible for tracking and implementing all new and existing DOT requirements. As previously stated, our entire fleet is serviced daily and equipped with industry leading safety controls. Our workers' compensation score is below the industry average which provides us with a discount on our workers' compensation insurance. Safety incentives to our drivers is instrumental in keeping insurance and maintenance costs low, and significantly reduces downtime, accidents and excessive vehicle wear. Emergency Back-up System Waste Pro offers services in nine (9) states for 265+ exclusive City and County franchises, providing services to over 2,000,000 residences and over 35,000 businesses. With such a large 'family business' we have the ability to back each other up, not only at local levels, but regionally. With a fleet of over 3,000 vehicles we have the ability to assist if one division gets hit with emergencies or situations beyond local controls. We have the availability of many sites to assist us in the form of personnel and equipment when there is a need, in order to guarantee efficiency levels be maintained city-wide. Just as we have been the 'back up' for other cities and counties while not taking away anything from the cities we were serving, we have a variety of avenues to pull from if the need arises, in order to guarantee the high level of service that the City of Crestview deserves from Waste Pro. Transition Plan Waste Pro has performed over one hundred 11001 transitions in the Southeastern US within the last ten (10) years. One of the primary reasons that we have grown so extensively and the reason we can successfully meet this deadline is our attention to detail during the process of start-up. Our dedicated startup team has taken on huge projects. We take the worry out of transitioning from one company or self -servicing to our service. We take the time to plan the process, regardless of the size of the community that we will be servicing. Should Waste Pro be awarded the contract, The transition will be minimal. We will begin working immediately. We have a corporate transition team that will be mobilized to work along with our local staff to coordinate and ensure a very smooth transition. This team includes members from Technical Proposal Page 6 of 7 VIf ASTE Caring For Our Communities City of Crestview Florida Request for Bids Solid Waste Collection and Disposal Services Submittal Date: April 28, 2023; 2:00 p.m. operations, safety, maintenance, procurement, legal, human resources, IT, and accounting. All facets of the start-up are accounted for. A project timeline is established and meetings will occur at the local Division level with frequencies increasing as the start date nears. Training Program Our success is based on hiring the best people available. All employees are screened properly. This includes background checks, MVR checks for drivers, and drug and alcohol testing. We take much pride in our fleet. The only way to keep the trucks in good shape is to get proper input from our drivers. They have receive and then continue their training on safety, filling out maintenance as well as operational paperwork, minimizing missed pickups and proper customer service interactions. Our goal is zero missed pickups during the week. This can be accomplished by documenting problems that we encounter on the route and communicating this to dispatch. Drivers will continue to be trained on proper radio communications to ensure a smooth flow between dispatch and routes. Our drivers will continue to receive a route sheet that details each daily service area. This is important because it allows our personnel time to give us feedback on specific problems that they encountered such as streets with nowhere to turn around, etc... Training on key safety issues that need to be addressed while they are on their routes and performing their duties are reinforced. All of our customer service representatives (CSRs) are put through comprehensive training and orientations letting them know company policies and procedures. They are taught the Waste Pro Way and what is expected of them professionally and with regard to customer service. Real people will answer the phone; we do not believe in automated attendants. The CSRs servicing the residents of the City of Crestview will be trained as to the specific service requirements of this contract. Our motto is 'Caring for Our Communities' and this is exemplified throughout our entire organization, from the customer service representatives taking calls to the drivers keeping everyone safe on the streets to our corporate support staff ensuring everyone has all the necessary tools to do so. We are part of our communities and pride ourselves on our "world class" service. Technical Proposal Page7of7 Caring for Our Communities Waste Pro of Florida. inc. City of Crestview Florida Request for Bids Solid WasteCollection and Disposal Services Submittal Date: April 28, 2023; 2:00 p.m. Crestview Division Citv of Crestview Storm Debris Removal Plan MISSION The mission of this storm plan Is to work with the City to coordinate the removal of storm debris after a disaster has taken place, This will be done In an orderly fashion to mitigate any potential health threats to the citizens of Crestview. ORORGANIZ ATION AND CONCEPT OF OPERATIONS Waste Pro provides garbage, yard trash and bulky Item pickup to approximately 10000 customers in our service area of Crestview, in the event of a natural disaster, Waste Pro will be responsible forthe debris removal function In its service area, in the event of a major event, the city may choose to work with a designated debris contractor to pick up major areas of damage, The city mayor may not help with debris removal in the Waste Pro service area from the curbside and public right of way, ,DEBRIS_REMQVA� PI„AN • Assessment of damage by City's Damage Assessment Teams • Prioritize road clearing tasks s Estimate type of quantities of debris 1,e, C&D, Hazardous Wastes, Yard Waste, • City to assign work zones cc_NTRACTED PR1V Tr HwE1 Waste Pro may be required to obtain additional equipment, employ additional personnel, or work overtime hours to clean up resulting debris, To prepare for such events, Waste Pro shall provide the clty's authorized representative with a Disaster Preparedness Plan or an update of the Prior years approved plan, The contractor shall provide service d uring a declared presidentlal/FEMA emergency, when Requested by the city, The City's Public Works Director will contact Waste Pro notifying us to start work. The Director may also request additional equipment prior to an event to ensure that the contractor Is ready to after a maJor or minor storm/disaster event. WASTE PRO DEBRIS COLLECTION METHOD Solid Waste Debris Clean-Uo Crews • Two (2) 30 cubic yard Clam type trucks • Two (2) 26 cubic yard rear end load trucks. Three people per truck. Storm Plan Page 1 of 2 • Caring For Our Communities City of Crestview Florida Request for Bids Solid Waste Collection and Disposal Services Submittal Date: April 28, 2023; 2:00 p.m. • Two (2) roll -off trucks with 30 or 40 yard boxes and (2) operators • Additional rental equipment may be added as needed Ali collections will be at the direction of the City of Crestview. In the event of a major storm Residents should be aware that it might be some time before neighborhood streets are fully cleared of debris. No field orders shall be made for missed Yard Waste or missed Bulk Waste until a designated time, as set by the City Manager. Debris collections and removal efforts will begin after the initial clearance of roads is complete. METHODS OF COLLECTION • Solid Waste debris staging areas will be established where needed (North, South, East and West grids) or as designated by Crestview Emergency Management, Waste Pro will utilize any designated site that the city deems acceptable, • Trucks will make one pass through every grid sectiors, per collection cycle. • Collection efforts will continue until it Is determined that all storm related debris has been removed, • Regular yard and bulk waste collection operations will continue post storm. Loose storm debris will be collected separately from bagged yard waste, • Waste Pro will pick up post storm debris placed beside the street/curb on the roadways regularly traveled by our vehicles. All debris collected by Waste Pro in their service areas will be transferred to the designated landfill or recycling facility, During the collection process, proper FEW records will be kept for processing, DEBRIS REMOVAL PLAN • Initiate Record Keeping Process • Keep time Sheets • Maintain vehicle log used for dean ups • Document debris collection truck inspections and load tickets All procurement actions, invoices and reimbursements mark documents as storm related, • All correspondence and meeting minutes • Records kept in central location • Cost associated with the above plan are subject to negotiation Submitted by Rick Chancey Divisiional Vice President Waste Pro of Florida, Inc Date Approved by Date Storm Plan Page 2 of 2 n iv —I — ---„ , e,11. . • /,' • &•,-•• • - n, 4 City of Crestview Household Garbage Pick-up Days rt,4 IT ill • .21.5;34' Prepared: 9/9/20 City of Crestview Florida Request for Bids Solid Waste Collection and Disposal Services Submittal Date: April 28, 2023; 2:00 p.m. Key Personnel: 1. Rick Chancey- Division Vise-President/Project Team Leader 2, Scott Lewin — Site Manager 3, Loyd Childree — Director of Governmental Affairs/Communications 4, Mi-Lim Chun — Regional Controller 6, Steven Harris — Regional System's Analyst 6, Tracy Meehan- Communications Director 7, Christina Chancey- Routeware Implementation Specialist Key Personnel Page 1 of 1 ATTACHMENT #1 CITY OF CRESTVIEW, FLORIDA REQUEST FOR PROPOSAL (RFP) 23-04-18-PS PROPOSAL FOR "SOLID WASTE COLLECTION AND DISPOSAL SERVICES" SWORN STATEMENT UNDER SECTION 287.133 (3) (A)FLORIDA STATUTES ON PUBLIC ENTITY CRIMES THIS FORM MUST BE SIGNED IN THE PRESENCE OF A NOTARY PUBLIC OR OTHER OFFICER AUTHORIZED TO ADMINISTER OATHS. 1. This sworn statement is submitted with Bid, Proposal, or Contract 2. This sworn statement is submitted by WOE PPO CT I f/t)f l P4 whose business address is a/ii 1/(5m, l�� C/�Jtfr; ' il 32 363 and (if applicable) Federal Employer Identification Number (FEIN) is ((f the entity has no FEIN, include the Social Security Number of the individual signing this sworn statement: S 7- 320 r 3. My name is �¢i pi, el 1(5 and my relationship to the entity named above is 4. I understand that a "public entity crime" as defined in Paragraph 287.133(a)(g). Florida Statutes means a violation of any state or federal law by a person with respect to and directly related to the transaction of business with any public entity or with an agency or political subdivision of any other state or with the United States, including, but not limited to, any bid or contract for goods orservices to be provided to any public entity or any agency or political subdivision of any other state or of the United States and involving antitrust, fraud, theft, bribery, collusion, racketeering, conspiracy, or material misrepresentation. 5. I understand that "convicted" or "conviction," as defined in paragraph 287.133(a)(b), Florida Statutes. means finding of guilt or a conviction of a public entity crime with or without an adjudication of guilt, in any federal or state trial court of records relating to charges brought by indictment or information after July 1, 1989, as a result of a jury verdict, non -jury trial, or entry of a plea of guilty or nolo contendere. 6. I understand that an "affiliate," as defined in Paragraph 287.133(1)(a), Florida Statutes. means: 1. A predecessor or successor of a person convicted of a public entity crime; or 2. An entity under the control of any natural person who is active in the rnanagement of the entity and who has been convicted of a public entity crime. The term "affiliate" includes those officers, directors, executives, partners, shareholders, employees, members,and agents who are active in the management of an affiliate. The ownership by one of shares constituting a controlling income among persons when not for fair interest in another person or a pooling of equipment or income among persons when not for fair market value under a length agreement shall be a prima facie case that one person controls another person. A person who was knowingly convicted of a public entity crime in Florida during the preceding 36 months shall be considered an affiliate. RFP #23-04-28-PS SOLID WASTE COLLECTION AND DISPOSAL SERVICES Page 44 of 60 7. I understand that a "person," as defined in Paragraph 287.133(1)(e), Florida Statutes, means any natural person or entity organized under the laws of the state or of the United States with the legal power to enter into a binding contract for the provision of goods or services let by a public entity, or which otherwise transacts or applies to transact business with a public entity. The term "person" includes those officers, directors, executives, partners, shareholders, employees, members, and agents who are active in the management of an entity. 8. Based on information and belief, the statement which I have marked below is true in relation to the entity submitting this sworn statement. (Please indicate which statement applies) vfleither the entity submitting this sworn statement nor any officers, directors, executives, partners, shareholders, employees, members, or agents who are active in the management of the entity nor an affiliate of the entity have been charged with and convicted of a public entity crime subsequent to July 1, 1989. The entity submitting this sworn statement, or one or more of the officers, directors, executives, partners, shareholders, employees, members, or agents who are active in the management of the entity or an affiliate of the entity has been charged with and convicted of a public entity crime subsequent to July 1, 1989. (Please attach a copy of the final order) The person or affiliate was placed on the convicted vendor list. There has been a subsequent proceeding before a hearing officer of the State of Florida, Division of Administrative Hearings. The final order entered by the hearing officer determined that it was in the public interest to remove the person or affiliate from the convicted vendor list. (Please attach a copy of the final order) (/The person or affiliate has not been placed on the convicted vendor list. (Please describe any action taken by, or pending with, the Department of General Services.) (Signature) Date: Prpr1 STATE OF FLORIDA COUNTY OF The foregoing instrument was sworn to (or affirmed), subscribed, and acknowledged b ore e b means of physical appearance or potarization, this (20 day of,PR2025b rvho is personally known tom \�S'P°t(ir };, 1.kcc' c/ as identification. s MIS 1.1 20 Notary Publ. My Commission ex r: t9 r NN1lpM1111115)1fP\ RFP #23-04-28-PS SOLID WASTE COLLECTION AND DISPOSAL SERVICES Page 45 of 60 ATTACHMENT #2 CITY OF CRESTVIEW, FLORIDA REQUEST FOR PROPOSAL (RFP) 23-04-18-PS" PROPOSAL FOR "SOLID WASTE COLLECTION AND DISPOSAL SERVICES" DRUG -FREE WORKPLACE CERTIFICATION The below signed Bidder certifies that it has implemented a drug -free workplace program. In order to have a drug -free workplace program, a business shall: 1. Publish a statement notifying employees that the unlawful manufacture, distribution, dispensing, possession, or use of a controlled substance is prohibited in the workplace and specifying the actions that will be taken against employees for violations of such prohibition. 2. Inform employees about the dangers of drug abuse in the workplace, the business's policy of maintaining a drug -free workplace, any available drug counseling rehabilitation and employee assistance programs, and the penalties that may be imposed upon employees for drugabuse violations. 3. Give each employee engaged in providing the commodities or contractual services that are under bid a copy of the statement specified in subsection 1. 4. In the statement specified in subsection 1., notify the employees that, as a condition of working on the commodities or contractual services that are under bid, the employee will abide by the terms of the statement and will notify the employer of any conviction of, or plea of guilty or nolo contendere to, any violation occurring in the workplace no later than five (5) working days after such conviction. 5. Impose a sanction on or require the satisfactory participation in drugabuse assistance or rehabilitation program, if such is available in the employee's community, by any employee who is convicted. 6. Make a good -faith effort to continue to maintain a drug -free workplace through implementation of this section. As the person authorized to sign this statement, I certify that this firm complies fully with the above drug - free workplace requirements. G/ COMPANY: 1 /r,,Sie l or / /is"rd �hC.. V ADDRESS: G) Y Igi frvAA (2,1 CITY: l,rPittAQw STATE: ft. ZIP CODE:?2J(3 TELEPHONE NUMBER: SIGNATURE: ,i a i)frs14 NAME (TYPED OR PRINTED): e Raid, /►IIGS RFP #23-04-28-PS SOLID WASTE COLLECTION AND DISPOSAL SERVICES DATE: %rrd a ,,z0a3 Page 46 of 60 ATTACHMENT #3 CITY OF CRESTVIEW, FLORIDA REQUEST FOR PROPOSAL (RFP) 23-04.18-PS PROPOSAL FOR "SOLID WASTE COLLECTION AND DISPOSAL SERVICES" CONFLICT OF INTEREST DISCLOSURE FORM Does any City employee acting as a purchasing agent, or City public officer acting in official or private capacity, or his/her spouse or child own more than 5% of the bidder/Proposer's interest? YES NO Does any City employee acting as a purchasing agent or City public officer acting in official or private capacity hold any employment or contract with the bidder/Proposer? YES NO 1--- If either question number 1 or 2 above has been answered YES, does the bidder/Proposer assert any exemptions related to prohibited employment & business relationships? YES NO ti If YES, please describe the following: FIRM NAME: 1./,) k Pk, P/ceic _ BY (PRINTED): 6. Reg04 BY (SIGNATURE): Lr. 4' TITLE: >gh;rir V i-ce i ;4a-eh t.-- ADDRESS: PHONE NO. act 711;`lisa.. (2,1 CQvte,fr Pt 3.z‘,3( - Zak E-MAIL /-v?\dIt(,' a.siP vrc) r,C -. Cow RFP #23-04-28-PS SOLID WASTE COLLECTION AND DISPOSAL SERVICES Page 47 of 60 ATTACHMENT #4 CITY OF CRESTVIEW, FLORIDA REQUEST FOR PROPOSAL (RFP) 23-04-15-PS PROPOSAL FOR "SOLID WASTE COLLECTION AND DISPOSAL SERVICES" LIABILITY & INDEMNIFICATION FORM To the fullest extent permitted by law, CONSULTANT shall indemnify and hold harmless CITY, its officers, and employees from liabilities, damages, losses, and costs, including but not limited to reasonable attorney fees, to the extent caused by the negligence, recklessness, or intentionally wrongful conduct of the CONSULTANT and other persons employed or utilized by the CONSULTANT in the performance of this Agreement. Alt" rie Pin N c 17044. fir CONSULTANT'S Company Name 9 - O/( f' %ly /21 Physical Address Cis e )ew, /CZ 5 636 Mailing Address sv - 6 - 40 Phone Number fl.1)- 0210- -Z—i Cellular Number Email address RFP #23-04-28-PS SOLID WASTE COLLECTION AND DISPOSAL SERVICES 4 infek Authorized Signature —Manual /lnh yfd/s Authorized Signatures —Typed f� den 'r Mce- g-eJ er Title 4//19- FAX Number -.rO-moo_ 2.2.37 After -Hours pN Number(s) 4/, .20c2.3 DATE Page 48 of 60 ATTACHMENT #5 CITY OF CRESTVIEW, FLORIDA REQUEST FOR PROPOSAL (RFP) NO. 23-04-18-PS PROPOSAL FOR "SOLID WASTE COLLECTION AND DISPOSAL SERVICES" CERTIFICATION OF INDEPENDENCE AND NO CONFLICT OF INTEREST By submitting a proposal in response to the Request for Proposals for RFP No. 23-04-18-PS "SOLID WASTE COLLECTION AND DISPOSAL SERVICES" FOR THE CITY OF CRESTVIEW, the undersigned certifies the following: 1. The proposal has been developed independently, without consultation, communication, or agreement with any employee or consultant to the City who has worked on the development of this RFP or with any person serving as a member of the evaluation committee. 2. The proposal has been developed independently, without consultation, communication, or agreement with any other firm or parties, for the purpose of restricting competition. 3. Unless otherwise required by law, the information found in the proposal has not been knowingly disclosed and will not be knowingly disclosed prior to the award of the contract, directly or indirectly, to any other firm. 4. No attempt has been made or will be made by (Name of Firm) to induce any other firm to submit or not to submit a proposal for the purpose of restricting competition. 5. No relationship exists or will exist during the contract period between (Name of Firm) and the City that interferes with fair competition or is a conflict of interest. Sincerely, Name and Title 61/// at FP1+Cf/- RFP #23-04-28-PS SOLID WASTE COLLECTION AND DISPOSAL SERVICES Page 49 of 60 ATTACHMENT #6 CITY OF CRESTVIEW, FLORIDA REQUEST FOR PROPOSAL (RFP) NO. 23-04-13-PS PROPOSAL FOR "SOLID WASTE COLLECTION AND DISPOSAL SERVICES" PUBLIC ACCESS FORM `v1 eV0 pp .i,ock- , as Proposer, shall comply with the requirements of Florida's Public Records law. In accordance win Section 119.0701, Florida Statutes, Contractor shall: a) Keep and maintain public records required by the public agency in order to perform the service. b) c) Upon request from the public agency's custodian of public records, provide the public agency with a copy of the requested records or allow the records to be inspected or copied within a reasonable time at a cost that does not exceed the cost provided under Florida's Public Records Law or as otherwise provided by law. d) Ensure that public records that are exempt or confidential and exempt from public records disclosure requirements are not disclosed except as authorized by law for the duration of the contract term and following completion of this contract if the Contractor does not transfer the records to the public agency: and e) Upon completion of the contract, transfer, at no cost, to the public agency all public records in possession of the Contractor or keep and maintain public records required by the public agency to perform the service. If the Contractor transfers all public records to the public agency upon completion of the contract, the Contractor shall destroy any duplicate public records that are exempt or confidential and exempt from public records disclosure requirements. If the Contractor keeps and maintains public records upon completion of this contract, the Contractor shall meet all applicable requirements for retaining public records. All records stored electronically must be provided to the public agency, upon request from the public agency's custodian of public records, in a format that is compatible with the information technology systems of the public agency. f) If the Contractor has questions regarding the application of Chapter 119, Florida Statutes, to the Contractor's duty to provide public records relating to this Agreement, the Contractor shall contact the Custodian of Public Records at: Maryanne Schrader, City Clerk City of Crestview 198 North Wilson Street P.O. Box 1209 Crestview, Florida 32536 (850) 682-1560 Extension 250 cityclerk@citvofcrestview.org RFP #23-04-28-PS SOLID WASTE COLLECTION AND DISPOSAL SERVICES Page 50 of 60 g) In the event the public agency must initiate litigation against the Contractor in order to enforce compliance with Chapter 119, Florida Statutes, or in the event of litigation filed against the public agency because the Contractor failed to provide access to public records responsive to a public record request, the public agency shall be entitled to recover all costs, including but not limited to reasonable attorneys' fees, costs of suit, witness, fees, and expert witness fees extended as part of said litigation and any subsequent appeals. Signature [Remainder of this page left intentionally blank] RFP #23-04-28-PS SOLID WASTE COLLECTION AND DISPOSAL SERVICES Page 51 of 60 Attachment 8 BID BOND KNOW ALL PERSONS BY THESE PRESENTS, that we, Waste Pro of Florida, Inc. (hereinafter called "Principal"), and Arch Insurance Company as Surety (hereinafter called "Surety"), are held and firmly bound unto the City of Crestview, Florida (hereinafter called "Owner"), in the sum of $500,000.00 in lawful money of the United States of America, for payment of which sum well and truly to be made, we bind ourselves, our heirs, executors, administrators, and successors, jointly and severally, firmly by these presents: WHEREAS, the Principal contemplates submitting or has submitted a bid or proposal (the "Bid") to Owner for: RFP 23-04-28-PS SOLID WASTE COLLECTION AND DISPOSAL SERVICES WHEREAS, it was a condition precedent to the submission of said Bid that a certified check or Bid Bond in the amount of be submitted with said Bid as a guaranty that the Principal would, if awarded the contract, enter into a written contract with Owner and furnish a Performance Bond in an amount equal to $3,000,000.00 for the performance of said contract, after written notice being awarded said contract by Owner. NOW, THEREFORE, THE CONDITIONS OF THIS OBLIGATION ARE SUCH, that if the Bid of the Principal herein be accepted and said Principal, within ten consecutive calendar days after written notice being given of such acceptance, enters into a written contract with Owner, and furnishes a Performance Bond satisfactory to Owner, then this obligation shall be void; otherwise, the sum herein stated shall be due and payable to Owner, and the Surety herein agrees to pay said sum immediately upon demand of said Owner, in good and lawful money of the United States of America, as liquidated damages for failure thereof of said Principal. [Remainder of this page left intentionally blank, signatures are on the following page] RFP #23-04-28-PS SOLID WASTE COLLECTION AND DISPOSAL SERVICES Page 55 of 60 IN WITNESS WHEREOF, the said Principal and the said Surety have duly executed this bond the 28th day of April , 2023 . PRINCIPAL- Waste Pro of Florida, Inc. Company: (Corporate Seal) Signature 2a ((, Wig Printed Name ,1� h�Gr' vrG!-PrPIob✓f Title ,f mi% Date Witnesses: Signature rC.c- Print d Name Signature rti A,✓ICCA Printed Dame FLORIDA RESIDENT AGENT FOR SURETY Lauren Amanda Vidal (Lic. #W322899) Printed Name 1450 Brickell Avenue, 16th FL, Miami, FL 33131 Address (305) 421-6215 Phone RFP 1423-04-28-PS SOLID WASTE COLLECTION AND DISPOSAL SERVICES SURETY -Arch Insurance Company Company: (Corporate Seal) IFAL 1911 Lisa A. Pless Printed Name Attorney -in -Fact Title April 28, 2023 Date Utait4/0 11 I, hi, Signature Chaun M. Wilson Printed Name Signature Ann Hamby Printed Name NOTE: Power of attorney and certification of authority for issuance and current status thereof for Attorney - in -Fact and for Surety Company must be attached. Proof that Surety is licensed to transact business in the State of Florida must be submitted with this Bond. Page 56 of 60 AIC 0000380549 Thls Power of Attorney limits the acts of those named herein, and they have no authork, to bind the Company except in the manner and to Me extent herein stated Not valid for Note, Loan, Letter of Credit, Currency Rate, Interest Rate or Residential Value Guarantees. POWER OF ATTORNEY Know All Persons By These Presents: That the Arch Insurance Company, a corporation organized and existing under the laws of the State of Missoun, having its principal administrative office in Jersey City, New Jersey (hereinafter referred to as the "Company") does hereby appoint: Chun M. Wilson and Lisa A. Pless of Atlanta, GA (EACH) its true and lawful Attorney(s)in-Fact, to make, execute, seal, and deliver from the date of issuance of this power forand on its behalf as surety, and as its act and deed. Any and all bonds, undertakings, recognizances and other surety obligations, in the penal sum not exceeding Ninety Million Dollars ($90.000.000 00). This authority does not permit the same obligation to be split into two or more bonds In order to bring each such bond within the dollar limit of authority as set forth herein. The execution of such bonds, undertakings, recognizances and other surety obligations in pursuance of these presents shall be as binding upon the said Company as fully and amply to all intents and purposes, as if the same had been duly executed and acknowledged by its regularly elected officers at its principal administrative office in Jersey City, New Jersey. This Power of Attorney is executed by authority of resolutions adopted by unanimous consent of the Board of Directors of the Company on December 10, 2020, true and accurate copies of which are hereinafter set forth and are hereby certified to by the undersigned Secretary as being in full force and effect: "VOTED, That the Chairman of the Board, the President, or the Executive Vice President, or any Senior Vice President, of the Surety Business Division, or their appointees designated in writing and filed with the Secretary, or the Secretary shall have the power and authority to appoint agents and attorneys -in -fact, and to authorize them subject to the limitations set forth in their respective powers of attomey, to execute on behalf of the Company, and attach the seal of the Company thereto, bonds, undertakings, recognizances and other surety obligations obligatory in the nature thereof, and any such officers of the Company may appoint agents for acceptance of process " This Power of Attorney is signed, sealed and certified by facsimile under and by authority of the following resolution adopted by the unanimous consent of the Board of Directors of the Company on December 10, 2020: VOTED, That the signature of the Chairman of the Board, the President, or the Executive Vice President, or any Senior Vice President, of the Surety Business Division, or their appointees designated in writing and filed with the Secretary, and the signature of the Secretary, the seal of the Company, and certifications by the Secretary, may be affixed by facsimile on any power of attorney or bond executed pursuant to the resolution adopted by the Board of Directors on December 10, 2020, and any such power so executed, sealed and certified with respect to any bond or undertaking to which it is attached, shall continue to be valid and binding upon the Company. In Testimony Whereof, the Company has caused this instrument to be signed and its corporate seal to be affixed by their authorized officers, this 306 day of August, 2022. Attested and Certified Regan(i. Shulman, Secretary STATE OF PENNSYLVANIA SS COUNTY OF PHILADELPHIA SS Arch Insurance Company Stephen C. Ruschak, Executive Vice President I, Michele Tripodi, a Notary Public, do hereby certify that Regan A. Shulman and Stephen C Ruschak personally known to me to be the same persons whose names are respectively as Secretary and Executive Vice President of the Arch Insurance Company, a Corporation organized and existing under the laws of the State of Missouri, subscribed to the foregoing instrument, appeared before me this day in person and severally acknowledged that they being thereunto duly authorized signed, sealed with the corporate seal and delivered the said instrument as the free and voluntary act of said corporation and as their own free and voluntary acts for the uses and purposes therein set forth. GtirrMwMGisWt IIIt of Vitt Seat PLEASE SEND ALL CLAIM INQUIRIES RELATING TO THIS BOND TO THE FOLLOWING ADDRESS: Arch Insurance — Surety Division 3 Parkway, Suite 1500 Philadelphia, PA 19102 hbr lukiiEOMriAlly3ta303S Mich a 'podi, Notar ublic �ryhyptpyljyf �� My commission expires 07/31/2025 Pilhdaichia Doty CERTIFICATION I, Regan A. Shulman, Secretary of the Arch Insurance Company, do hereby certify that the attached Power of Attorney dated August 30, 2022 on behalf of the person(s) as listed above is a true and correct copy and that the same has been in full force and effect since the date thereof and is in full force and effect on the date of this certificate; and I do further certify that the said Stephen C. Ruschak, who executed the Power of Attorney as Executive Vice President, was on the date of execution of the attached Power of Attorney the duly elected Executive Vice President of the Arch Insurance Company. IN TESTIMONY WHEREOF, I have hereunto subscribed my name and affixed the corporate seal of the Arch Insurance Company on this28thday of April 2023 . Regan A. Shulman, Secretary This Power of Attorney limits the acts of those named therein to the bonds and undertakings specifically named therein and they have no authority to bind the Company except in the manner and to the extent herein stated. g� J� O U • CxrSEAl.�ne sF1.4 inn :ttaltl� To verify the authenticity of this Power of Attorney, please contact Arch insurance Company at SuretyAuthenticc@art:hirtsurance.com Please refer to the above named Attorney -in -Fact and the details of the bond to which the power is attached. AICPOA040120 Printed in U.S.A. ARCH INSURANCE COMPANY STATEMENT OF FINANCIAL CONDITION DECEMBER 31, 2022 Assets Cash & Cash Equivalents in Banks $164,221,743 Bonds owned 5,593,459,350 Stocks 661,945,887 Premiums in course of collection 759,892,858 Accrued interest and other assets 1,233,903,208 Total Assets $ 8,413,423,046 Liabilities Reserve for losses and adjustment expenses $3,263,943,304 Reserve for unearned premiums 1,564,373,124 Ceded reinsurance premiums payable 408,386,710 Amounts withheld or retained by company for account of others 212,472,379 Reserve for taxes, expenses and other liabilities 983,651,831 Total Liabilities $6,432,827,348 Surplus as regards policyholders 1,980,595,698 Total Surplus and Liabilities r $8,413,423,046 By: Attest: (� ,( Executive Vice resident, Chef Executi'Ge Vice President, Financial Officer and Treasurer General Counsel and Secretary State of New Jersey ) SS County of Hudson ) Thomas James Ahern, Executive Vice President, Chief Financial Officer and Treasurer and Regan Shulman, Executive Vice President, General Counsel and Secretary being duly sworn, . of ARCH INSURANCE COMPANY, Missouri; and that the foregoing is a true and correct l'On . c. statement of financial condition of said company, as of December 31, 2022.)4 emexwe 1 " -SEAL Subscribed and sworn to before me, this [4 day of Notary Public - 0,6101 2623 BRITTANY CONKLIN Notary Public, State of New Jersey Comm. # 50204279 My Commission Expres 11/07/2027 ARCH INSURANCE COMPANY Is hereby authorized to transact insurance in the State of Florida. This certificate signifies that the provider has satisfied all requirements of Florida Insurance Code for the issuance of a Property And Casualty Insurer Certificate Of Authority and remains subject to the laws of Florida. Date of Issuance: December 08, 1982 No. 02 - 430990710 Florida Department of Insurance Tom Gallagher Treasurer and Insurance Commissioner STATE OF For Attachment 9 NONCOLLUSION AFFIDAVIT COUNTY OF . being first duly sworn deposes and says that: �. �He (it) is the 5. hirer i ' c- i)ro ',, "— Pre 12 F/A1Nc. the Bidder that has submitted the attached Bid; 2. He is fully informed respecting the preparation and contents of the attached Bid and of all pertinent circumstances respecting such Bid; 3, Such Bid is genuine and is not a collusive or sham Bid; 4. Neither the sald Bidder nor any of Its officers, partners, owners, agents, representatives, employees, or parties in interest, including this affidavit, have in any way, colluded, conspired, connived or agreed, directly or indirectly, with any other Bidder, firm or person to submit a collusive or sham Bid in connection with the Contract for which the attached Bid has been submitted; or to refrain from bidding in connection with such Contract; or have in any manner, directly or indirectly, sought by agreement or collusion, or communication, or conference with any Bidder, firm, or person to fix the price or prices in the attached Bid or of any other Bidder, or to fix any overhead, profit, or cost elements of the Bid price or the Bid price of any other Bidder, or to secure through any collusion, conspiracy, connivance, or unlawful agreement any advantage against (Recipient), or any person Interested in the proposed Contract; 5. The price or prices quoted In the attached Bid are fair and proper and are not tainted by any collusion, conspiracy, connivance, or unlawful agreement on the part of the Bidder or any other of its agents, representatives, owners, employees or parties in interest, including this affidavit. By E 144 /27'A Sworn and subscribed to before m �II !" �D rud.t. , County of L►; ".� day of 01NRYPU61 !;P''''ys tarkCibirg My Commission Expires: yet: RFP 1123-04-28-PS SOLID WASTE COLLECTION AND DISPt/ , ismikok 2001 in the State of Page 58 of 60 WASTE PRO Caring For Our Communities REFERENCEES: 1) Wakulla County, Florida 3093 Crawfordville, Hwy. Crawfordville, Florida. 32327 Contact: David Edwards (County Administrator) Phone: 850-926-0919 x702 dedwards@mywakulla.com 2) City of cape Canaveral 100 Polk Avenue Cape Canaveral, Florida 32920 Contact: Todd Morley (City Manager) Phone: 321-868-1205 tmorlev(citvofcaoecanaveral,org 3) City of Winter Park 401 S, Park Avenue Winter Park, Florida 32789 Contact: Michelle Del Valle (Assistant City Manager) Phone: 407-599-3236 mdelvalle(citvofwintenark.org 4) City of Lake Mary 100 N. Country Club Rd. Lake Mary, Florida 32746 Contact: Kevin Smith (City Manager) Phone: 407-585-1419 ksmithPIakemarvfl.com 5) City of Sanford 300 N. Park Avenue Sanford, Florida 32771 Contact: Emily McCabe (Solid Waste Manager) Phone: 407-688-5089 Emilv.McCabePsanfordfl.gov References Page 1 of 1 City of Crestview Florida Request for Bids Solid Waste Collection and Disposal Services Submittal Date: April 28, 2023; 2:00 p.m. 841- */ /1" �J�i WASTE PRO Caring For Our Communities City of Crestview Florida Request for Bids Solid Waste Collection and Disposal Services Submittal Date: April 28, 2023; 2:00 p.m. • Waste Pro is an equal opportunity employer • Waste Pro is not a Minority Owned or a Woman Owned Business Minority Owned Page 1 of 1 EEO/AAP POLICY STATEMENT In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Waste Pro of Alabama, Inc. will be based on merit, qualifications and abilities. Waste Pro of Alabama, Inc. is an Equal Opportunity Employer, and as such, the Company will continue to act affirmatively to ensure that: Recruiting, hiring, training, transfer, compensation, promotion, layoff, social and recreational programs, and all other employment decisions, for all job classifications, will be made on the basis of such factors as education, character, ability, skill and training, without regard to race, religion, color, sex, age, sexual orientation, national origin, disability, veteran status, marital status, genetic information, citizenship status, or any other characteristic protected by law, except where a bona fide occupational qualification exists. This policy governs all aspects of employment, including matters of compensation, benefits, promotion and transfers, job assignments, discipline, termination, training, education and social and recreational programs. An affirmative action program exists to aid in the implementation of our Equal Employment Opportunity Policy. Waste Pro of Alabama, Inc. will provide reasonable accommodations for qualified applicants and employees with known disabilities unless doing so would result in an undue hardship, Any employee with questions or concerns about any type of discrimination in the workplace should bring these issues to the attention of their immediate manager or their Human Resources Representative. Employees may raise concerns and make reports without fear of reprisal, Anyone found to be engaging in any type of unlawful discrimination or retaliation toward a person who files a complaint or otherwise opposes discrimination, will be subject to disciplinary action, up to and Including termination of employment. Ralph Mills Regional Vice President Waste Pro of Alabama, Inc. June 2019 City of Crestview Florida Request for Bids Solid Waste Collection and Disposal Servi s Submittal Date: April 28, 2023; 2:01,� Transition Plan MINIMAL TRANSITION NEEDED WITH WASTE PRO As the current service provider for the City of Crestview, Waste Pro has absorbed valuable details of what is required to collect solid waste and recycling material, bulk and yard waste in the City. Our experience and understanding of the community are skills that the other haulers don't have. Knowing these unique factors, Waste Pro Knows that the addition of a Garbage route, taking it from (4) four routes to (5) five routes, as well as an additional Recycle route taking it from (1) one route to (2) routes is necessary to meet the increase in customer base as well as the anticipated growth of The City of Crestview. Waste Pro will assemble a "Transition Team" to complete aU steps necessary for the addition of these routes. As well as all other aspects of the new requirements of the contract. A representative from each of Waste Pro's areas of responsibility will be deployed to this team. The team will meet weekly to discuss implementation tasks completed and progress on items not yet finalized. This advantage of field experience in Crestview will allow for Waste Pro to deliver the "Distinguishable Difference in Service" that your residents desire. Waste Pro's office is located at 98 Old Milligan Rd, in Crestview. This facility is conveniently located to allow residents to personally come to the office. All calls are handled locally at this office by Customer Service Representatives that not only are familiar with the area but are residents. Our trucks are housed and maintained at this location. Carts and containers are also stored for easy access at this location. Waste Pro's knowledge of your streets, customer needs, and unique service requirements eliminate transition related risks that other haulers will undoubtedly face as they attempt to meet the extraordinarily high service demands of your residents. Waste Pro has learned these lessons and is ready to implement improvements that will deliver that "Distinguishable Difference in Service" we are known for. Awarding the contract to Waste Pro would mean that there is no learning curve and no confusion for residents. Transition Plan Page 1 of 3 Caring For Our Communities City of Crestview Florida Request for Bids Solid Waste Collection and Disposal Se .,ices Submittal Date: April 28, 2023; 2 rfl Upon award of the contract, Waste Pro will develop an action plan outlining an ,,� immediate exchange of Front load containers with new or like -new units. This plan c'�/ will specify the amount, sizes and number of containers to be delivered monthly. '�/l (The City of Crestview can expect to see all new carts delivered prior to the start day) Waste Pro's lead representative will develop a meeting schedule (monthly or bi- weekly) to meet with City Staff for regular progress updates. As we near the startup deadline effective community communications will be necessary. The action steps below will be initiated to provide effective customer notification. A customized Website Video can be developed as a first means of notification and education. Waste Pro can develop an educational video specifically designed to communicate the proper trash/recycling bulk and yard waste collection methods. This link may be placed on the City's website. Residents will be able to access information online and reduce the number of incoming calls with questions to the City and contractor. Route maps will be posted to indicate the schedule for services, although no changes to current routes are anticipated. Informational flyers will be included with cart deliveries detailing the new program under this agreement. As we near the startup deadline major community communications utilizing all local resources such as local printers for Flyer productions, City of Crestview Public relations Staff members for their use of public information outlets, local community leaders and HOA presidents will be necessary for focused and targeted communications for the transition. These communication steps have proven to make transitions run smoothly. By distributing multiple notifications, we are better able to saturate the City with information. • Proposed transition plan must meet or exceed the current level of service for solid waste. Yard waste and recycling collection services currently provided. Waste Pro will be adding (1) one solid waste route, taking it from (4) four routes to (5) five routes. Recycling will go from (1) one route to (2) routes and yard waste will have (1) one added route on the service day. • Individual or group of individuals that will oversee the execution of the transition plan. 1. Rick Chancey — Division Vice-President/Project Tearn Leader 2. Scott Lewin — Site Manager 3. Loyd Childree — Director of Governmental Affairs/ Communications Transition Plan Page 2 of 3 City of Crestview Florida Request for Bids Solid Waste Collection and Disposal Services Submittal Date: April 28, 2023; 2:00 p.m. 4. Mi-Lim Chun — Regional Controller 5. Steven Harris — Regional System's Analyst 6. Tracy Meehan- Communications Director 7. Christina Chancey- Routeware Implementation Specialist Viois • Proposal approach, including equipment, personnel, and schedule, for delivering containers to residents. The delivery of all carts to include solid waste, recycling and yard waste will be handled by a third party (TOTER). TOTER will provide pickup trucks and trailers sufficient to deliver the projected up to 30,000 carts in a timely manner to meet project deadlines. Once new carts are delivered we will immediately begin retrieving the current carts utilizing the same third party vendor. Delivery and pick up schedules will be communicated using the call em all system with City provided telephone numbers. • Describe how the delivery of carts, dumpsters, and roll -offs will be conducted in coordination with the removal or use of existing carts, dumpsters, and roll -offs. As the incumbent, Waste Pro will have the unique position of transitioning our own assets. Waste Pro "based upon" option selected can deploy carts, front -load and roll - off ahead of the contract start date. This will minimize the impact on the commercial and residential customers in the City. • Overall Schedule for transition. 1. Possible contract award May 8, 2023 2. On day one Waste Pro will order the projected carts for a delivery and deployment prior to start date, 3. We acknowledge that all Front Load containers must be refurbished or replaced to meet the new or like new standard every 24 months. We will begin the process of rotating the containers out to be refurbished/replaced beginning in August 2023 refurbishing/replacing an estimated 50 containers per month until all are completed. Residential homes will be serviced for garbage with a driver and one helper utilizing a 2021 or newer Mack/Autocar chassis with McNeilus Rear End Load with 25/28 yard rear compaction bodies. Recycling will be service with a driver operating an automated Mack/Autocar chassis with McNeilus Zero radius 31 yard dual drive Automated Side Loader. Commercial containers will be service by one driver operating a 2021 or newer Mack/Autocar chassis with McNeilus Atlantic 40 cubic yard Front End Loader. Bulk or yard waste requiring special handling will be serviced with a 2021 or newer Freightliner Chassis with Lightning Loader 30 yard Clam Shell. All rolling stock will be equipped with 3'd Eye cameras and Routeware technology for customer support. Transition Plan Page 3 of 3 Public Education: Recycling Benefits., in and Spgre9a1101) l, IirocesIt la and Reroalitoctim it Ill . ' PIM C.IIZEASt-i.' and Use generates more overall success. Education and Ouireach has always been a partnership effort with the etimiunities we save. We believe That teaching the young people of tothy the importance of recycling we can betteraffect the envhonnvntal results of the Uwe. Additioadly, educating today's citizens about the challenges we face in the idii.. effort Provi educational 'Attain' to local schools and participation in student cling piesentations is one way Wast.hueducates young lecycleis, e can offer otwrecycle tnk on vebide d to sliow how recyclalies are collected. Vq1 Pt c education. e I orts corn! ima (N. _ variety of Publications arxlwebsite • info. We use orrwebsite to provide general knowledge forthose looking forinfounition.Mailas and pub& news ads are used when infoimation or changes arise that the public needs to know. Ilanztags are used when a message needs to be sent to an indivic 'al recycle', All residentswithin the City will be encouraged to participate in recycling programs. We will assist the City in promoting recycling in our educational pieces and on ourwebsite. Waste Pro will provide thisservice at no charge to the City or the residents. Enhanced Recycling Programs: At Waste Pro we understand the need for our municipalities to "Go Green," particularly from a `Sustainability" perspective, and we at Waste Pro fully embrace that initiative. Functioning more as a "Diversion �f "Hauler" version Company" than a traditional Hauler feeding their landfills, Waste Pro places a huge emphasis on recycling through education and community investment. From our trucks to our containers for special events recycling is the dominant theme, In addition, Waste Pro is now the largest recycling company in several of its locations including Atlanta, Birmingham, North Florida, and Sarasota -Bradenton. W aste Pro is your choice for going green. W hile other companies are investing in landfills, W este Pro is building M aterials Recovery Facilities aka M RF's. Proposer Acknowledgement Form - Clarifications 1. Section 3 I.C.7. Commercial Hand Pick -ups: Limit to same restrictions as residential. 2. Section 3 I.M.6 Storm Events: Equipment and personal are subject to negotiation. 3. Section 3 1.0.2 A. Video Cameras: Live video feeds will not be permitted. Video recordings are available to be viewed at our offices during normal business hours for the service verifications as necessary. 4. Section 3 I. O.2.C. RFID: Routeware is the chosen tracking software for carts and does not use RFID technology but has a superior technology. The system will meet all the requirements. 5. Section 3 1.O.5.Conditions: Monthly maintenance logs will be available to view at our offices during normal business hours. 6. Section 3 1.0.5. Carts: Carts will remain with a green Waste Pro color and a Waste Pro hot stamp. Carts can have three different lid colors (Garbage, Recycle and Yard Waste). Waste Pro will not responsible for carts damaged or lost due to natural disaster. 7. Section 4 1.15.: Clean up shall be cleaned up only for the damage caused by the contractor. 8. Section 4 1.49: Protection Restore damage only to the extent of contractor's fault. 9. Section 4 1.70. Termination Notice: Please consider adding 60 days cure time period prior to the 90 day notice starts. 10. Section 5. 3.: Sub -contracting and Assignment $500,000 is extremely higher than industry standards. The cost to the City to assign a contract is more than covered by a $20,000 fee, which is reasonable.