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Home My Public Portal AboutWM Presentation_May 15 20232023 City of Crestview RFP for Municipal Solid Waste & Recycling Services CITY HALL M 11 v71.14% K 1 WM Gulf Coast Area Information 1708 700► 26 289 1141.1qfITAIKOIS 13 16 2 1 2023 Crestview's Local WM Team Area Vice President 4/,n s Brandon Shaw Government Affairs Michael Beedie Senior District Manager Pam LaCourse District Manager Tony Sidebotham • Waste Management, Inc. of Florida founded in 1964 • Over 55 years of local service partnerships • Provide service to over 115,000 customers • Availability of approx. 100 full-time employees • Served by WM's FWB Hauling Facility • 16 WM Employees live in Crestview 3 wM VALUES Crestview Public Sector Doug Rainer • We are committed to the community through partnerships with our municipal and county customers via memberships in local civic organizations and sponsorship & participation in community events. • We staff our local facilities appropriately to manage your comprehensive waste collection and recycle collection services. • We are focused on continued improvement in added value and service efficiency through the implementation of technology_ • We are focused on 24/7/365 personalized access to customer service to quickly address issues and notify customers of any service -related information. • We will partner with City staff on developing a community outreach plan to continually educate residents on implementation, sustainability and recycling. 4 4 2 2023 WM PARTNERS in Northwest Florida PARTNERS IN NORTHWEST FLORIDA: Okal,!csa Cont/ • Cinco Baycu. Destin, Mary Esher, Nicevilie & Shalimar Walter County • DeFuniak Springs, Freeport & Paxton Jackson County • Alford, Cottonda'e, Graceville, Grand i2idge & Maione Washington County • Chipley, ./ernon & Wausau WM is committed to building long-term relationships with our customers, which benefits our communities and the environment. 5 5 WM's Local Facilities Facilities for Crestview WM • Fort Walton Beach Hauling District 108 Hill Avenue NW. Fort Walton Beach, FL 32548 Cina,-eivis Yard Unt 14) lt usw WM operated Baker Transfer Station 1415 Chat* Day Rd., Baker, FL 32531 Wi•I operated Okaloosa County Transfer Station 630 Transit Way, Fort Walton Beach, FL 32547 emerald Coast Utility Authority 9255 Sturdevant Street Pensacola. TL 32514 WM - Fort Walton Beach MRF 1111 r,:tmd'i AW-1)Ixe NW. ark)n IjeJk:h IE32538 WM - Springhill Landfill 4945 F1-273. CampbellionFL 32426 taridifix Wright Landfill (Yard Wave) Yard Waste 1671 North Real Extensor' Fort Walton Beach, FL 32547 6 FOR TOMORROW This network enables us to provide a single source of ponsibility, from transportation through processing and/or disposal of Crestview's waste. 3 2023 WM's Recommended Alternate for Crestview • Crestview's current level of service includes twice a week solid waste, once a week recycling (bin or cart) & once a week yard waste (2-1-1 service) • Solid waste & recycling is hand-picked up via Rear Loader Truck • WM recommends maintaining 2-1-1 service but upgrading the current level of service to include solid waste and recycling pickup via Automated Side Loader (ASL) Trucks: • Twice a week solid waste pickup in 96-gallon carts • Once a week recycling pickup in 96-Callon carts • Once a week yard waste pickup (No cart) • Price = $39.50 per month EXPECT MORE FROM YOUR ENVIRONMENTAL SERVICES PROVIDER ca • Fully -automated pickup is safer, more efficient and more cost effective 7 7 WM INVESTS in Crestview 8 8 • To service the City of Crestview, WM is committed to investing in brand new equipment fueled by clean burning CNG: • 7 EA Peterbilt 520 Automated Side Loaders (ASL) (MSW/Garbage/Recycling) • 2 EA Peterbilt 567 Rear Loaders (REL) (Bulk Waste) • 3 EA Peterbilt 320 Front End Loaders (FEL) (Commercial Dumpsters) • 1 EA Peterbilt 548 Boom/Claw Truck (Residential Yard Waste & Large Bulk Items) • Peterbilt 567 Roll Off Trucks (Commercial Roll Off Dumpsters & Compactors) • Freightliner M2106 Stake Truck (Cart & Container Deliveries) • All ASL, REL & FEL trucks will be equipped with Smart TrucksM Technology • Carts will be EcoCartTM from Cascade Cart Solutions • EcoCartTM developed by Cascade & WM as first in industry to utilize more than 10% of post -consumer plastic resin in manufacturing 4 2023 WM MAINTAINS for Crestview • With the investment in brand new equipment, maintenance of the fleet will occur at the FWB Hauling Facility, which includes: • 10,000 SF Maintenance Facility for 51 Collection Vehicles • 6 EA Repair Bays • 16 EA Certified Technicians • 20 Hours Per Day Operation (2 Shifts Per Day) Monday through Saturday • CNG Fueling Station • WM incorporates a comprehensive Preventative Maintenance Program for all vehicles and equipment • Each year, WM invests $600 million in vehicle and equipment maintenance 9 9 WM INVESTS IN TECHNOLOGY for Crestview • WM is advancing safety technology to create a better collection truck: • DriveCama: Intelligent Dashcam Technology for Safer Collection • Backup Cameras • Onboard Methane Detection • Maximum Idle Time Limit • Heated Rearview Mirrors • Bus -boy Mirrors • Trapezoidal Side Lights • Sears Air Ride Driver's Seat • Heavy Duty Disc Brakes \410.6rY +k • Electromagnetic or Hydraulic Driveline Retarders T 10 5 2023 wM INNOVATES in Crestview • WM is the industry leader in technological advancements in the collection and disposal of solid waste and recycling: • WM Smart TruckSM Technology • DriveCam® • eRouteLogistics® Wireilawrwt w"; A FOR CRESTVIEW`S SUSTAINABLE TOMORROW 11 11 • to 0 • ( 4111 El OVR wM's SMART TRUCKS in Crestview Our trucks are rolling computers designed to keep you safe and informed Onboard Computing System Dispatch Streamlines Routing Communications utilizing the technology on our trucks to provide positive service verification. The Future: How Smart Truck Technology Works External cameras capture forward, backward, and side view of service 12 f GPS coordinates and links service to the customer's address } Data is reviewed by a Smart Truck team utilizing back -office software If an issue is identified. customer is notified Outside Truck: 6 2023 wM PRIORITIZES SAFETY for Crestview WM is a People First company with a top priority of keeping our people and our communities safe • WM's commitment to out- employees and customers is for everyone to Get Home Safe Every Day • Safety is a core value at WM: • Regional Training Centers for Drivers & Technicians (Fort Myers, FL & Glendale, AZ) • Daily "Tailgate" Meetings for Drivers • WM SAFETY Defensive Driving System • Observation Behavior Assessments for Drivers • Advanced Safety Technology for Trucks T3 SAFETY VISION We wits make hearth and aataty the fnundatlon of our work, guiding each step vre take. We will value every voice. protect our commun!t1es. and GET HOME SAFE EVERY DAY. 13 WM COMMITS TO SERVE Crestview • WM's Omnichannel Customer Service Experience provides customers with 24/7/365 personalized access via various platforms to review account info, resolve issues, etc. 14 14 • WM.com • WM Virtual Assistant Chatbot • WM Knowledge Base Help Center • Live Chat • Social Media • Interactive Voice Response (IVR) System • Cali Center Agent • MyWM&MyWMApp 7 2023 WM PERSONALIZES SERVICES for Crestview • WM will create a personalized, dedicated, local website for the City of Crestview to provide customers with a single access point for service information and the mechanism to request assistance 24/7 with self -serve customer service solutions. Crests Check her w th any Waste Collection .Services 6 uestio Were hereto help: 15 Anytime Anywhere, Any -Device Access r ty iNM WM's TRANSITION Focus Although there will be minimal service changes experienced by residents & businesses - Crestview's new contract implementation will be managed with METICULOUS CARE. Our Commitment to a Seamless New Contract implementation Established and reliable collection services Invaluable experience WM's commitment to continuous improvement & technology Critical Collection Equipment and Resources already in place • Proven Customer Service • Robust Communication Plan to customers 16 16 October 1, 2023 Implementation Contract Aware he Gry Council (HeyZ, 2231 Crestv lOrderCNG Vehicles Procure Carts &Containers Present Transition Plan to City Staff !Develop Communication Plan for Customers Review & Finalize Routes &Customer Counts Implement Outreach to Customers !Delivery of CNG Fleet 1Delivery & Rollout of Carts & Containers Begin Service -L WM Crestview & WM 1 Crestview & WM 1 Crestview &WM 1 WM 1 WM WM Month of July August September October 8 2023 WM COMMUNICATES with Crestview • WM will coordinate with City staff to develop a robust community outreach plan as part of the transition and implementation of the new contract • Customized Website for Customer Notifications • 24/7/365 Access to WM.com & My WM App • Welcome Postcard • A Comprehensive Welcome Packet • Recycie Right: Proactive Public Education • Community Outreach Events: Touch -A -Truck • Participation in Civic Organizations • Partnerships in City Events 17 17 Always Recycle RECYCLE RIGHrA* WM SUPPORTS Crestview through Disasters re 18 • WM deploys disaster recovery teams before, during & after disasters to assist with cleanup • Our disaster recovery - _ ,. y are re sponslble solely for disaster response w•i has Jevebpec a connprehensive Disaster Preparedness & Recovery Plan that is utilized across the country GJ„is,ter Preparedness and Recce+y Plan • WM will partner with Crestview's Debris Removal Contractor to coordinate staging and cleanup activities; we are well versed in FEMA reimbursement requirements • WM will maintain normal service deliver' before disasters and resume services am.. once the "All Clear" is given • WM can immediately deploy additional resources foi d istance before and at: disasters 9 2023 Why Choose WM? 19 19 20 20 • WM's recommended alternate upgrades the City's current level of service to fully automated pickup • WM is the largest waste company in the industry and provides the same services for many cities and counties throughout Northwest Florida • WM has the resources to immediately order trucks and carts upon contract execution • WM's Smart TrucksM technology is unmatched in the industry • WM's Omnichannel Customer Service Experience offers 24/7/365 personalized access for reporting issues and receiving information • WM is not just a contractor; we are invested in the communities we serve WM THANKS the City of Crestview And we value your input QUESTIONS? 10