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HomeMy Public PortalAbout110_042_SAFEbuilt_Tybee Island GA II ` 1- - _ i_ ! ■ . ! 4: , _I _. • ' 1 . :In Illh :,-+ 1 ! 4, Nillir Building Inspection and Plan Review Services Date: January 30, 2015 Contacts: Dexter Sullivan Wade Greene Business Development Operations Manager built® built© 470.214.2411 770.809.4867 dsullivan @safebuilt.com wgreene @safebuilt.com SAFEbu1It. All information contained in this document shall be treated as proprietary and confidential. Tybee Island, GA Proposal for Building Inspection and Plan Review Services January 30, 2015 Diane Schelicher City Manager of Tybee Island 403 Butler Avenue Tybee Island, GA 31328 Dear Ms. Schelicher: SAFEbuilt is very pleased to submit this proposal to provide Building Inspection and Plan Review Services for Tybee Island, GA. In our discussions with Tybee Island and other local communities over the years, we have learned quite a bit about the issues that are of importance to you and your stakeholders.As you now evaluate the possibility of working with SAFEbuilt, having a local partner that understands those needs and the goals for this process is of the utmost importance. We have seven (7) offices in Georgia including Tyrone, Decatur, and Roswell. We have been providing similar services in Georgia since 2007. We trust that this proposal will give you an increased comfort level regarding us and the professional level of services were are accustomed to providing to our partner communities. SAFEbuilt has a proven track record with implementing successful building department in a variety of states. What makes our programs successful is that we do not adopt a one-size-fits-all approach. Different communities have different needs, and the solutions to a problem in one community may not be the solution in a different community because the problems or objectives of that community are different. Taking the time to sit down with the stakeholders of each community to truly understand their needs and desires makes all the difference— it's what sets us apart. We truly believe in what we do here at SAFEbuilt and at the end of the day, our goal is to make Tybee Island a safer, more attractive, and overall better place to live, work, and play. We are fully qualified to provide the services requested and are excited about this opportunity to partner with Tybee Island. We look forward to meeting with you again in regards to the details of our proposal and the benefits of choosing SAFEbuilt as your partner for Building Inspection and Plan Review Services in order to achieve the final detailed and mutually agreed upon proposal. Best, 2)12/9c, /!j'% Dexter Sullivan Business Development SAFEbuilt® 470.214.2411 dsullivan@safebuilt.com SAFEbuilt MAKING A DIFFERENCE WHERE YOU NEED US 1 Tybee Island, GA Proposal for Building Inspection and Plan Review Services ,gw SAFEbuilt was founded in 1992 for the sole purpose of providing exceptional building ` department services to local government. Today, SAFEbuilt is one of the leading providers of community development department services in the country- partnering with over 200 communities of all shapes and sizes throughout the country for the efficient delivery of privatized community development department solutions. These solutions include building department services, community and transportation planning & zoning and community improvement services (more commonly known as code enforcement and rental programs), in both short-and long-term engagements to public agencies. Our team of dedicated experts has worked closely with local governments for over 20 years to meet their communities' unique needs by offering a personalized approach that provides proven best practices, expert personnel, innovative technology, and improved service levels. SAFEbuilt knows that every public agency has a unique culture and specific requirements or preferences for their community improvement services. We only work with public agencies to avoid any potential for conflict of interest. We pride ourselves on providing personalized solutions for each client. The quality and training of our staff, our robust business systems, and our core commitment to our clients ensure that you receive the highest levels of service, professionalism, and responsiveness in the industry. Our employees are the best in the industry and a key reason for our success. In addition to the necessary technical skills, our hiring and training processes focus on ensuring our staff have the skills needed to work well with other internal city departments, outside agencies, contractors, and citizens to make the process as efficient and customer-friendly as possible. It has taken years to develop and refine our hiring practices to ensure that we staff our organizations with individuals who possess a unique balance of technical experience and customer service skills. SAFEbuilt MAKING A DIFFERENCE WHERE YOU NEED US 2 Tybee Island, GA Proposal for Building Inspection and Plan Review Services EXECUTIVE SUMMARY As Tybee Island now evaluates working with SAFEbuilt to deliver building department services, having a partner that understands those needs and the goals for these services is certainly important. We work exclusively with public agencies and are dedicated to providing exceptional service. For six consecutive years, we have maintained a client satisfaction rating of 97% or higher. That speaks volumes to the dedication of our people and starts with understanding our clients, their needs, and personalizing our approach for each. Outlined below are our higher level goals for this proposed partnership with Tybee Island. SMOOTH TRANSITION OF SERVICES All of our current and potential clients are primarily concerned with how a decision like this will impact everyone involved. Current employees, other departments, permit holders, applicants, and other jurisdictions are all affected by the decision. SAFEbuilt has helped guide jurisdictions through this process many times during our 22 years in business. We have a team of professionals dedicated to this effort and have developed processes that ensure the needs of all stakeholders are met and that services are never interrupted. While the process may appear daunting, we have been able to eliminate most uncertainty through sheer experience. There are certainly other companies that provide similar services to SAFEbuilt, but none of them have this depth of experience or expertise. Working together we will be able to customize our process to ensure that everyone involved is satisfied with the decision and outcomes. IMPROVED RESPONSE TO MUNICIPAL NEEDS While Tybee Island and communities seek to provide consistent processes and a high level of customer service throughout the City, it's also important to realize that each community has different needs, expectations, and challenges. We are well-aware of this dynamic and have built our systems to support this reality.We are providing services to over 200 communities across the country and can say that no two of those communities' programs are identical. While there are certainly aspects of the work that are non-negotiable and must be consistent from location to location, we are well- equipped to customize our program to meet local needs. Our model offers the benefits of a centralized service center, while also allowing communities to maintain local control and identity. IMPROVED CONSISTENCY OF DATA COLLECTION AND REPORTING SAFEbuilt is not a believer in technology for technology's sake. However, if technology can improve customer service, increase efficiency, and provide more visibility and accountability into the services we provide, we simply think it is the right thing to do. We will be providing Meritage Systems permitting software to support building permits. That software, combined with electronic field devices, improves the consistency of data collection and enhances the experience of our users. The City and local jurisdictions will all have real-time access to the information they need to understand current activity and status. The system will also allow stakeholders access to the reports they need to make decisions and verify our performance. SAFEbuilt, MAKING A DIFFERENCE WHERE YOU NEED US 3 Tybee Island, GA Proposal for Building Inspection and Plan Review Services FOSTERING A PROFESSIONAL IMAGE SAFEbuilt will handle all of Tybee Island's commercial projects with great professionalism just as we currently do in our partner communities of Tyrone and Roswell, GA.A contract with SAFEbuilt means that we instantly become your partner in the development process or as we like to call it, the community developmentality process. It is our goal to work seamlessly and concurrently with your Planning/Zoning contractor. Community by community, we are impacting the perception of what community development is to what it can become. With over 20 years of experience, our team of certified professionals will ensure that the building department services in Tybee Island are delivered efficiently and consistently. Our experience in the field, coupled with our appropriate use of technology and robust business systems, ensures that deadlines are always met and expectations are exceeded. Our model offers the benefits of a centralized service center, while also allowing communities to maintain local control and identity. We also understand the need for high levels of professionalism and customer satisfaction for our services. SEAMLESSLY ADJUST STAFFING LEVELS TO MANAGE FLUCTUATION IN ACTIVITY There is a seasonal element to this work with all of our clients given the weather fluctuations and type of construction that occurs. Our model offers some real advantages in dealing with this element that others are not able to realize. Our team of inspectors, plans examiners, permit technicians, and building officials will be available to Tybee Island when needed, but when their services are not needed, SAFEbuilt will utilize these resources elsewhere. This model provides Tybee Island with flexibility and a sense of security knowing that that they have the expertise on hand, without the hassle of the staffing issues or fixed costs that come with an in-house department.Tybee Island gains access to a deep network of experienced building officials, plans examiners, trade inspectors, and more. However, we do plan on having both the Building Official and the Permit Tech positions dedicated to Tybee Island. The other inspectors will provide services as needed to meet next day inspection service levels. SAFEbuilt assumes responsibility for all staffing issues, we manage the workload,the hiring process, provide salaries and benefits, ongoing training, and vehicles for staff to drive. SAFEbuillt, MAKING A DIFFERENCE WHERE YOU NEED US 4 Tybee Island, GA Proposal for Building Inspection and Plan Review Services OVERVIEW OF SERVICES Per your request, below is an overview of the services SAFEbuilt will provide. We are fully familiar with these functions and capable of providing these services to Tybee. Building Official Service_=; SAFEbuilt's Wade Greene, Building Official, will be the primary point of contact for Tybee Island.This position will provide all of the support you have come to expect from the traditional Building Official position and will report directly to whomever you choose. He will work closely with your other departments to coordinate efforts and make sure we are acting as a seamless extension of your own staff. He will attend staff, board, and council meetings as required and mutually agreed upon as well as conduct the planning commission presentation. As the technical lead in the office, Wade will be a resource for other SAFEbuilt team members, city staff, applicants, and you to help guide citizens through the complexities of the codes. We will closely monitor changes to the codes and any state or local requirements and determine how they may impact projects in the area. He will oversee our quality assurance program and will make sure that we are meeting our agreed upon performance measurements and your expectations. Highlighted responsibilities include: ✓ Manage and help with administration of building department ✓ Provide training for our inspectors on Tybee Island adopted codes and local amendments as needed ✓ Make recommendations regarding local amendments ✓ Coordinate with other Tybee Island Departments ✓ Attend City staff and council meetings as required and agreed upon ✓ Responsible for reporting—frequency and content to be mutually agreed upon ✓ Client and applicant satisfaction ✓ Attend pre-submittal meetings as needed ✓ Work with City staff to establish and/or refine building department and rental housing processes ✓ Provide Building Code interpretations for final approval ✓ Be the main point of contact from SAFEbuilt for Tybee Island familiar with these functions and capable of providing these services to Tybee Island. Building, Plumbing, Mechanical, and Electrical Inspection Services Our inspection staff recognize that an educational, informative approach is the most effective way to improve the customer's experience. They will provide on-site consultations to citizens and contractors as part of their responsibility. They will also be a resource to other departments to provide feedback on important community highlighted issues. Responsibilities include: ✓ Perform consistent code compliant inspections to determine that construction complies with approved plans and/or applicable codes and ordinances ✓ Enter results of inspections into permitting system ✓ Meet or exceed agreed upon performance metrics regarding inspections ✓ Provide onsite inspection consultations to citizens and contractors SAFEbuilt, MAKING A DIFFERENCE WHERE YOU NEED US 5 Tybee Island, GA Proposal for Building Inspection and Plan Review Services ✓ Identify and document any areas of non-compliance and suggest alternate means and leave a copy of the inspection ticket ✓ Discuss inspection results with site personnel ✓ As needed, issue stop-work notices for non-conforming activities Professional Plan Review Services We will provide plan review services for Tybee Island and are able to perform those reviews electronically or in the traditional paper format. We will review all plans, ensuring they meet the adopted codes and local amendments. SAFEbuilt will be a resource to applicants on submittal requirements and be available to them throughout the process.We will work with other departments on the concurrent review process and be available for pre-submittal meetings.We are also a resource for other members of the team and will provide support as questions arise in the field from inspectors. Highlighted responsibilities include: ✓ Determination of type of construction, use, and occupancy classification and review plans to determine that they comply with applicable codes and ordinances using state approved plans examiner ✓ Coordinate plan review tracking, reporting, and interaction with applicable departments ✓ Provide feedback to keep plan review process on schedule ✓ Interpret legal requirements and recommend compliance procedures as well as address any issues by documented comment and correction notices ✓ Meet or exceed agreed upon plan review turnaround times and return a set of finalized plans and all supporting documentation ✓ Provide ongoing support including review of all plans/plan revisions and be available to the applicant after the review is complete CREATING EFFICIENCIES THROUGH TECHNOLOGY SAFEbuilt uses technology to improve customer service, increase efficiency, provide consistency, and enhance the experience for users. In Tybee Island, we can implement software that will provide the City with real-time access to the information they need to understand current activity and status.The system will also allow stakeholders access to the reports they need to make decisions and verify our performance. Meritage Systems (Permitting Software) Within thirty days of our service start date, we can implement a web-based permitting software called Meritage Systems that will be customized for Tybee Island. It will allow for electronic workflow tracking and monitoring with separate signoff capability that can be accessed and updated by multiple departments simultaneously—external and internal.SAFEbuilt will provide software training to the City and its users at no charge. SAFEbuilt, MAKING A DIFFERENCE WHERE YOU NEED US 6 Tybee Island, GA Proposal for Building Inspection and Plan Review Services Fully Setup by Meritage support includes configuration of permit types and workflows, Configurable terminology, fee structures, and documents, creating your permitting system to automate your desired processes. Time Saving Search with just partial information on the street, street number, owner name, Search contractor name, parcel ID or permit number, making it fast and easy to find what Engine you need. Begin typing any field and matching choices appear from information imported Permit Entry during our Meritage setup process. Select the correct entry and all related Auto-Fill information will populate the correct fields for speed and accuracy in the data entry process. Mobile Equipped with notebook PC,tablet, or smartphone,your Inspectors can get the job Inspection done in the field, reviewing permit history, entering notes and photos, resulting inspections, and even printing the permit card or Certificate of Occupancy. Each user's dashboard is configured to their role and permission status, from Dashboard Building Official and Permit Technician to Plan Reviewer and Inspector, connecting everyone to the process and highlighting each person's tasks and status. SAFEbuilt invites you to visit the Meritage Systems website at www.meritagesystems.com for detailed information and user demonstrations. Bluebeam Revu (Electronic Plan Review) — Optional This software is used to review the plans. Bluebeam Revu will allow all stakeholders to access and manage a master set of digital documents, perform concurrent reviews, as well as collaborate on the same PDF together in real-time, or separately on their own time. SAFEbuilt will provide software training to Tybee Island and its users at no charge. Main features of the Bluebeam Revu software include: ✓ Industry-standard markups including text, pen marks, highlights, clouds, CAD symbols, measurements and text stamps. These tools replicate pen and paper and allow reviewers to efficiently add comments to electronic plans and request revisions. ✓ The powerful Tool Chest, where each reviewer can create and save custom tool sets for specific needs. ✓ The automatic Compare Documents feature which instantly clouds the differences between drawing revisions. ✓ The integrated Markups list, which allows technicians to view and track comments during the permitting process and summarize them into a PDF report. SAFEbuilt, MAKING A DIFFERENCE WHERE YOU NEED US 7 Tybee Island, GA Proposal for Building Inspection and Plan Review Services DELIVERABLES Each of the above services involves certain deliverables that form the basis for our performance metrics and will guide our ongoing and continuous improvement efforts. Reaching agreement on performance metrics is part of the transition process. However, we have listed a number of service levels and metrics that you and your stakeholders can expect to see. Deliverable Detai Benefit to Tybee Island PRE-SUBMITTAL We offer pre-submittal meetings to This is a great tool to get projects MEETINGS applicants. kicked off properly and saves time and effort further down the process. We will meet our commitment on Meeting these deadlines will plan review turn-around times 100% require cooperation with other of the time. We will provide first departments and agencies, but is PLAN REVIEW comments on single-family projects integral to keeping applicants happy TURNAROUND within 5 business days, multi-family and their schedules on track. We TIMES projects within 10 days, small regularly report against this metric. commercial projects (under$2M in valuation) in 10 days, and large commercial projects within 15 working days. We will put a survey in place that This not only provides an outlet for allows applicants to provide feedback citizens to voice their opinions but it APPLICANT on their experience throughout the also provides excellent insight into SATISFACTION process. what is working well and what we can do better going forward. We will report on the results of this feedback regularly. Reporting We will work with Tybee Island to develop a reporting schedule and format that meets your needs. We can provide monthly, quarterly, and annual reports summarizing activity levels; adherence to our performance metrics; and other items that are of special interest to you. SAFEbuilt, MAKING A DIFFERENCE WHERE YOU NEED US 8 Tybee Island, GA Proposal for Building Inspection and Plan Review Services Experienced Team SAFEbuilt has assembled a team of professionals with the experience, skills, and tools necessary to establish a program for Tybee Island that will meet your needs and achieve your goals. They have direct experience working for City governments and have expertise in the use of technology, process flow, customer service, and the technical aspects of Ensuring a operating a building department. Most importantly, they have worked on transitions for other clients and know what it takes Successful to do this well. This team will be there to support your Transition community during the transition period and remain available until you are satisfied the transition is complete. ✓ While you may have Customized Process questions about the transition process, we Your transition team and our process will provide the have the experience guidelines for the transition; however, we know that what necessary and the tools in worked well in Tyrone, for example, may not be as effective in place to take much of the Tybee Island.The details of each transition come from you and uncertainty out of the your stakeholders.We work hard to ensure the right people are equation. involved in the process from the start. The perspectives of the V Our team knows your developer will be different than that of the Planning challenges and have Department and it is important to consider all these learned to adapt to perspectives. We are also not interested in making wholesale necessary changes. Your changes. What works well today? What would you like to see stakeholders will be improved going forward? Those are equally important involved in the process questions and the transition team will seek out those answers. from the start and your best processes will be Part of seeking those answers involves reviewing the current maintained and processes in place. We will look at what data is being collected incorporated. today and how it is collected. We will gain an understanding of the current process flow between departments and between ✓ We will communicate with one another throughout jurisdictions. We will also review the web-based and printed the process to ensure we resources available to everyone. This analysis will allow us to are on the right track and customize your program to meet your needs and operate as ensure everyone is aware efficiently as possible. of the changes ahead. Our goal is to become an extension of your staff and a part of the overall team. We will schedule regular check-ins to measure progress and gauge satisfaction. SAFEbuilt, MAKING A DIFFERENCE WHERE YOU NEED US 9 Tybee Island, GA Proposal for Building Inspection and Plan Review Services Effective Communication We have also found that one of the keys to success throughout the process is effective communication. It is important that everyone involved be aware of progress and changes they can expect going forward. Face-to-face meetings are an integral part of the plan and will involve all key stakeholders at various points in the process. We will prepare communications that sharable with all City staff about what to expect. We will provide an open-house for builders, staff, and even residents to come and hear about our progress. We will also work with you to determine what other efforts should be taken to make sure the right information is getting to the right people. Throughout the process, you can expect to see updates on the progress of the transition team and any changes to the overall schedule. This fills everyone confidence that the process is on track and that their voices are heard. It is our priority to ensure a successful transition with minimum impact on Tybee Island and its citizens. V STAFFING Through a partnership with SAFEbuilt, Tybee Island will gain instant access to a deep pool of registered, experienced, and customer-focused inspectors and plans examiners. Our staff will consist of a team of true industry professionals who will provide the community with consistent and responsive customer service every day. They will approach their work with pride and formality seeking to get the job done the right way, day in and day out. We will serve Tybee Island from within the City Hall where our qualified group of plans examiners, building inspectors, building official, permit technicians, and support staff stand by to provide the community of Tybee Island with the services outlined above. We will commit to certain performance metrics in our agreement and will deliver on them each and every time. It is our intent to have the building official be your main resource for services. Furthermore, a contract with SAFEbuilt means that Tybee Island will no longer need to dedicate as much time or resources to the headaches that often come with hiring, turnover, and staffing to manage seasonal fluctuations, salary/benefits, training, etc. within the building department. SAFEbuilt has resources available and will manage any staffing issues for contracted services behind the scenes. In other words, Tybee Island will be backed by our entire Georgia Operations team. SAFEbuilt will hire and staff accordingly to provide services listed below in order to best serve the City of Tybee Island and meet agreed upon performance measurements. SAFEbuilt, MAKING A DIFFERENCE WHERE YOU NEED US 10 Tybee Island, GA Proposal for Building Inspection and Plan Review Services Key Personnel Wade Greene CBO, Master Code Professional (MCP), Region Manager—Project Manager Wade has over 20 years of experience in the building industry with 15 years in Building Code Administration. Beginning his career in Cortez, Colorado where he embraced a partnership style of Building Code Administration. He furthered his interest in local government sector by serving as plans examiner, city project/infrastructure inspector, and finally Building Official. Wade earned his Master Code Professional certification from the International Code Council. Wade joined SAFEbuilt in 2010 as a regional Plans Examiner, reviewing plans for over 20 local governments in the Metro Atlanta area. From there he served as Building Official for the City of Milton,GA. He now serves as SAFEbuilt's Regional Building Official for Georgia. ICC Certifications: ✓ Certified Building Official ✓ Certified Building Code Official ✓ Certified Mechanical Code Official ✓ Certified Plumbing Code Official ✓ Certified Electrical Code Official ✓ Building Plans Examiner ✓ Electrical Plans Examiner ✓ Plumbing Plans Examiner ✓ Mechanical Plans Examiner ✓ Residential Plans Examiner ✓ Combination Plans Examiner ✓ Building Inspector ✓ Combination Inspector ✓ Master Code Professional ✓ Residential Combination Inspector ✓ Commercial Combination Inspector ✓ Residential Electrical Inspector ✓ Commercial Electrical Inspector ✓ Residential Plumbing Inspector ✓ Commercial Plumbing Inspector ✓ Residential Mechanical Inspector ✓ Commercial Mechanical Inspector ✓ Residential Building Inspector ✓ Accessibility Inspector/Plans Examiner Mike Hollimon, Building Inspector Mike comes from a strong construction background, both as a superintendent and as an inspector. He has over 10 years on inspection experience in Gainesville and Forsyth County. Mike joined the SAFEbuilt team in 2013 in our Milton office. ICC Certifications: ✓ Residential Building Inspector ✓ Residential Electrical Inspector ✓ Residential Mechanical Inspector ✓ Residential Plumbing Inspector ✓ Commercial Plumbing Inspector ✓ Plumbing Inspector ✓ Plumbing Plans Examiner SAFEbuilt, MAKING A DIFFERENCE WHERE YOU NEED US 11 Tybee Island, GA Proposal for Building Inspection and Plan Review Services FEES Our quote for all the services discussed here would be at a rate $50 per hour two consecutive days a week, Monday/Tuesday or Thursday/Friday, plus mileage. SAFEbuilt typically charges $0.56 per mile trip charge ($166.32 each leg of the trip).This travel fee will be waived and replaced with a travel fee of$50 round trip. SAFEbuilt requests that the City provide space for the Building Official and Inspectors in City Hall at no charge and that they also provide phones, land lines, desks, access to copier and printer, and postage etc. SAFEbuilt will provide wages, benefits, vehicles, laptops, iPads, and cell phones. Contract Terms ✓ We generally request a 3 year agreement for this model of services —we can provide the draft agreement or it can come from your attorney ✓ Billing will come monthly with all supporting documentation ✓ Billing terms are Net 30 Insurance SAFEbuilt carries the full complement of business insurance including errors and omissions (E&O), property, liability, auto, and workers compensation. Certificates of insurance in the following amounts that name the City of Tybee Island as additional insured will be provided. ✓ General Liability: — Each Occurrence-$1,000,000 — Damage to Rented Premises Each Occurrence-$1,000,000 — Personal Injury Each Occurrence-$1,000,000 — General Aggregate-$2,000,000 ✓ Automobile Liability: — Each Occurrence-$1,000,000 ✓ Umbrella Liability: — Each Occurrence-$5,000,000 — Aggregate-$5,000,000 ✓ Professional Liability: — Per Claim-$5,000,000 ✓ Workers Compensation: — Per State requirements SAFEbuilt, MAKING A DIFFERENCE WHERE YOU NEED US 12 Tybee Island, GA Proposal for Building Inspection and Plan Review Services WHY SAFEbuilt? a' ...MAINTAIN CONTROL OF THE h �3 11 DEVELOPMENT PROCESS Hopefully we have been able to demonstrate T = through this proposal how we intend to meet the goals we believe the City of Tybee Island has in INCREASE LEVEL OF SATISFACTION FOR APPLICANTS AND CITIZENS mind for this process. ✓ Tybee Island will benefit from the capability WORK IN AN ENVIRONMENT OF and experience we have,which is needed to COOPERATION provide a smooth transition of services ✓ You can realize the benefits of a professionally managed department while BE ENSURED THAT DELIVERABLES ARE we personalize services to meet the MET changing needs of the City and stakeholders ✓ You will never need to worry about staffing ...STAY INFORMED WITH REGULAR issues for contracted services in response to REPORTING fluctuations in activity, and can rest assured that a qualified professional will always be ...BE CONFIDENT THAT LIFE SAFETY IS A available to meet the needs of your PRIORITY community ✓ We will first reduce and then eliminate your backlog of permits ...BE ABLE TO EFFECTIVELY MANAGE THE ✓ We will professionally manage the building EXTREME FLUCTUATION IN ACTIVITY department allowing your staff to focus on other important issues. ...GAIN A PARTNER THAT WILL PARTICIPATE ✓ We will function as a seamless extension of AND GIVE BACK TO THE COMMUNITY Tybee Island. Our experience has been that even when we meet the goals our clients have detailed for us, there are other less tangible questions that are also important to them. They may not always get talked about openly, but they do matter. The following include be some of those possible questions and how SAFEbuilt will operate in order to address them. Development is critical to our community. How can we be assured that we remain in control of the process going forward? While the Building Official will work for SAFEbuilt, the reporting structure with the City can remain relatively unchanged. We let our Building Officials know that they j„,,11 E.,:„„ : , are to take direction from our clients. Conflicts rarely arise in this area because our orp mission is to provide you with what you need. You will always set fees, adopt your ordinances, and have final say over matters that may come up. We truly try to work as extension of our clients'own staff.We have many clients that often need to incent a business to come to the area and we always work with them to do our part. Quite simply, if it matters to you, it matters to us. We also know that we can be let go at any time. Our motivation is to keep you and the development community happy by working together in partnership. SAFEbult, MAKING A DIFFERENCE WHERE YOU NEED US 13 Tybee Island, GA Proposal for Building Inspection and Plan Review Services How will they work with my current staff? Assuming that there is an environment of cooperation today, our goal is to make itsure that never changes. If anything, we intend to have our processes and communication improve the interaction with all stakeholders. We would like your other city departments and their internal institutional knowledge help us be successful. We have a contract, but how do I know they are meeting their deliverables? We will translate the meat of this proposal into specific deliverables that will be captured in the contract. We will then report on that at a frequency of your choosing � and make adjustments as needed to ensure we are hitting the targets. We will also have regular check-in meetings between your leadership and ours to make sure we are on track. There may also be things that arise over time that were not captured in the original contract. We will adapt and do everything possible to meet your desired outcomes. How do I get insight into the development activity in my community? As we have talked about, we will provide reporting to you on a regular basis so that you have the information needed to stay informed and make important decisions.Your staff will also have access to all of the data they need at any time. And we can tell you that our goal is to make sure you are never surprised. If there is ever a challenging project or a conflict that arises, we will make sure the right people on your team are aware of it prior to a phone call or knock on their door. How do I know that life safety is being handled to the same level that it has been in years past? Our people, of course, will have the skills and training needed to make sure we are helping keep your community safe. We also have a quality control system in place to • provide verification that we are making the right calls. The work of our team, from permit intake to plan review to inspections, will be checked at irregular intervals to make sure we are meeting this intent. These audits help us provide feedback and suggest training to our team members. How are they going to manage the fluctuations in activity? There is a seasonal element to this work with all of our clients given the weather fluctuations and type of construction that occurs. Our model offers some real advantages in dealing with this that others are not able to realize. With our depth and breadth of qualified people, we are able to more easily react to increases or decreases in demand. SAFEbuiltw MAKING A DIFFERENCE WHERE YOU NEED US 14 Tybee Island, GA Proposal for Building Inspection and Plan Review Services REFERENCES In addition to the references listed below, please feel free to contact any of our current clients; a complete list of our building department services clients follows the specific list below. City of Decatur, Georgia City of Roswell, Georgia Amanda Thompson Alice Wakefield Planning Director Community Development Director Phone: 678-553-6513 Phone: 770-641-3780 Email: amanda.thompson @decaturga.com Email: awakefield @roswellgov.com City of Peachtree City, Georgia City of Chamblee, Georgia David Rast Niles R. Ford Planning Director City Manager Phone: 770-487-5713 Phone: 770-986-5013 Email: planner @peachtree-city.org Email: nford @chambleega.com City of Powder Springs, Georgia City of Milton, Georgia Pam Conner Chris Lagerbloom Community Development Director City Manager Phone: 770-943-8001 Phone: 678-242-2488 Email: PBConner @cityofpowdersprings.org Email: chris.lagerbloom@cityofmiltonga.us City of Johns Creek, Georgia City of Barnwell, South Carolina Warren Hutmacher John Zawacki City Manager City Manager Phone: 678-512-3327 Phone: 803-259-3266 Email: john.kachmar @johnscreekga.gov Email: jzawacki @cityofbarnwell.com Newberry County, South Carolina Town of Saluda, South Carolina Wayne Adams Tom Brooks County Administrator Town Manager Phone: 803-321-1419 Phone: 864-980-0921 Email: wadams @newberrycounty.net Email: brooks @townofsaluda.com Town of Mt. Pleasant, South Carolina City of Travelers Rest, South Carolina Lee Cave Greg Robertson Chief Building Official Assistant Fire Chief Phone: 843-849-2029 Phone: 864-834-5536 Email: Icave @tompsc.com Email: gregtrfd @charter.net Complete Client List SAFEbuilt, MAKING A DIFFERENCE WHERE YOU NEED US 15 Tybee Island, GA Proposal for Building Inspection and Plan Review Services For over twenty years, our sole focus and commitment has been to local governments, providing complete building department administration, plan review, inspection, community planning and zoning, property maintenance, code enforcement, and more. SAFEbuilt has a deep understanding of the challenges local governments face on a daily basis. This has allowed us to develop the systems, processes, and culture needed to partner with and effectively serve a wide variety of communities. Below is a full list of our current clients. Aspen, CO Dept. of Corrections, CO Jonesboro, GA Ault, CO Dept. Military&Veterans, CO Keenesburg, CO Aurora, IL Dept. of Natural Resources, SC Kenilworth, IL Baldwin County, GA Downers Grove, IL Kersey, CO Barnwell, SC Eagle, CO Kiawah Island, SC Bay Village, OH Eagle County School District, CO Kiowa, CO Beaufort, SC Easley,SC Lake Bluff, IL Bennett, CO Edgewater, CO Lake City, GA Berea, OH Evanston, IL Limon, CO Bloomfield Hills, MI Federal Heights, CO Lincoln Park, MI Bluffton, SC Ferndale, MI Lithonia, GA Boulder County Schools, CO Franklin,TN Lochbuie, CO Boulder County, CO Frisco, CO Lyons, CO Breckenridge, CO Front Range Comm. College, CO Madison Heights, MI Firestone, CO Marlboro County, SC Burlington, CO Foxfield, CO Mead, CO Butts County, GA Georgetown, CO Medical University of SC Castle Pines, CO Georgetown, SC Milliken, CO Castle Rock, CO Gilcrest, CO Milton, GA Centennial, CO Glenview, IL Minturn, CO Chamblee, GA Golf, IL Mount Pleasant, SC Chattahoochee Hills, GA Greenwood, SC Mountain Park, GA Cheraw, SC Grover, CO Mountain View, CO Clarkston, GA Gypsum, CO Muskegon, MI Coastal Carolina University,SC Hamtramck, MI Muskegon Heights, MI College of Charleston, SC Hampton, GA Nederland, CO Colorado Mesa University, CO Hapeville, GA Newberry County, SC CO State University, CO Harper Woods, MI Northbrook, IL Commerce City, CO Hayden, CO Northglenn, CO Craig, CO Hudson, CO Norton Shores, MI Dacono, CO Idaho Springs, CO Northeastern Junior College, CO Decatur, GA Independence Township, MI Nunn, CO DeKalb, IL Johns Creek, GA Oak Park, MI SAFEbuilt, MAKING A DIFFERENCE WHERE YOU NEED US 16 Tybee Island, GA Proposal for Building Inspection and Plan Review Services Olmsted Falls, OH Orangeburg, SC Palmetto Academy,SC Peachtree City, GA Pierce, CO Pine Lake, GA Platteville, CO Port Royal, SC Powder Springs, GA Prospect Heights, IL Red Cliff, CO Roswell, GA Saluda, SC Senoia, GA Severance, CO Sharpsburg, GA St. Vrain Valley Schools, CO South Lyon, MI State of Colorado State of South Carolina State of Wyoming Stone Mountain, GA Summerton, SC Suwanee, GA Timnath, CO Troy, MI Tyrone, GA Union City, GA University of Northern CO Vail, CO Weld County Schools, CO Wellington, CO West Point, GA Williamsburg County, SC Wilmette, IL Windsor, CO Winnetka, IL Wixom, MI SAFEbuilt, MAKING A DIFFERENCE WHERE YOU NEED US 17 Tybee Island, GA Proposal for Building Inspection and Plan Review Services CASE STUDIES With more than 200 community partnerships, SAFEbuilt has been able to gather some great stories about problem solving and innovative approaches to building department and community improvement services. The following section includes a case study: ✓ SAFEbuilt's Hub Model (Kiawah Island, SC) SAFEbuilt, MAKING A DIFFERENCE WHERE YOU NEED US 18