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09 September 24, 2020 Citizens and Specialized Transit Advisory Council
RIVERSIDE COUNTY TRANSPORTATION COMMISSION Citizens and Specialized Transit Advisory Council TIME: 10:00 a.m. DATE: Thursday, September 24 LOCATION: Pursuant to Governor Newsom's Executive Order N-29-20, (March 18, 2020), the meeting will only be conducted via video conferencing and by telephone. COUNCIL MEMBERS Lisa Castilone, GRID Alternatives, Western and Southwest Riverside County John Chavez, Retired, the Pass George Colangeli, Palo Verde Valley Transit Agency, Palo Verde Valley Betty Day, Hemet Public Library Trustee, Hemet -San Jacinto Alejandra Gonzalez, Norco Seniors on the Move, Western Riverside County John Krick, T-Now Member, Western Riverside County Jack Marty, Retired Citizen, Banning Priscilla Ochoa, Blindness Support Services, Western Riverside County Mary Jo Ramirez, Workforce Development Member, Southwest Riverside County Catherine Rips, Angel View, Coachella Valley Gloria J. Sanchez, Menifee Senior Advisory, Southwest Riverside County 'vet Woolridge, Independent Living Partnership, Riverside County Kenneth Woytek, Menifee Senior Advisory Committee, Southwest Riverside County Riverside Transit Agency, Western Riverside County SunLine Transit Agency, Coachella Valley RIVERSIDE COUNTY PUBLIC TRANSIT OPERATORS City of Banning City of Beaumont City of Corona City of Riverside Palo Verde Valley Transit Agency Riverside County Transportation Commission — Commuter Rail & Coachella Valley Rail Program Riverside Transit Agency SunLine Transit Agency kPoSTAFF� Lorelle Moe -Luna, Multimodal Services Director Eric DeHate, Transit Manager Monica Morales, Senior Management Analyst Ariel Alcon Tapia, Management Analyst RIVERSIDE COUNTY TRANSPORTATION COMMISSION CITIZENS AND SPECIALIZED TRANSIT ADVISORY COUNCIL www. rctc. orq AGENDA * *Actions may be taken on any item listed on the agenda 10:00 a.m. Thursday, September 24, 2020 Pursuant to Governor Newsom's Executive Order N-29-20, (March 18, 2020), the Citizens and Specialized Transit Advisory Council meeting will only be conducted via video conferencing and by telephone. Please follow the instructions below to join the meeting remotely. INSTRUCTIONS FOR ELECTRONIC PARTICIPATION Join Zoom Meeting https:firctc.zoom.us/i/87270319311 Meeting ID: 872 7031 9311 One tap mobile +16699006833„87270319311# US +1 669 900 6833 US Meeting ID: 872 7031 9311 For members of the public wishing to submit comment in connection with the Committee Meeting please email written comments to the Clerk of the Board at Imobley@rctc.orq prior to September 23, 2020 at 5:00 p.m. and your comments will be made part of the official record of the proceedings. Members of the public may also make public comments through their telephone or Zoom connection when recognized by the Chair. In compliance with the Americans with Disabilities Act and Government Code Section 54954.2, if you need special assistance to participate in a Committee meeting, please contact the Clerk of the Board at (951) 787-7141. Notification of at least 48 hours prior to meeting time will assist staff in assuring that reasonable arrangements can be made to provide accessibility at the meeting. 1. CALL TO ORDER 2. ROLL CALL 3. PUBLIC COMMENTS 1 Citizens and Specialized Transit Advisory Council September 24, 2020 Page 2 4. APPROVAL OF MINUTES — July 9, 2019 and December 3, 2019 5. ADDITIONS/REVISIONS (The Committee may add an item to the agenda after making a finding that there is a need to take immediate action on the item and that the item came to the attention of the Committee subsequent to the posting of the agenda. An action adding an item to the agenda requires 2/3 vote of the Committee. If there are less than 2/3 of the Committee members present, adding an item to the agenda requires a unanimous vote. Added items will be placed for discussion at the end of the agenda.) 6. ELECTION OF OFFICERS Overview This item is for the Citizens and Specialized Transit Advisory Council to conduct an election of officers for 2020 — Chair, Vice Chair and Second Vice Chair. 7. FISCAL YEAR 2020/21 SHORT RANGE TRANSIT PLAN UPDATES AND TRANSIT FUNDING ALLOCATIONS Overview This item is for the Committee to receive and file Fiscal years 2020/21 — 2024/25 Short Range Transit Plans (SRTPs) for the cities of Banning (Banning), Beaumont (Beaumont), Corona (Corona), and Riverside; Palo Verde Valley Transit Agency (PVVTA); Riverside Transit Agency (RTA); SunLine Transit Agency (SunLine); and the Commission's FY 2020/21 — 2024/25 SRTP for the Rail and Vanpool Programs. S. COMMITTEE MEMBER / STAFF REPORT Overview This item provides the opportunity for the Committee Members, transit operators, and staff to report on attended and upcoming meetings/conferences and issues related to Committee activities. 9. ADJOURNMENT The next Citizens and Specialized Transit Advisory Council meeting is to be determined. 2 AGENDA ITEM 4 MINUTES RIVERSIDE COUNTY TRANSPORTATION COMMISSION CITIZENS ADVISORY COMMITTEE/ SOCIAL SERVICES TRANSPORTATION ADVISORY COUNCIL Minutes July 9, 2019 1. CALL TO ORDER Ariel Alcon Tapia, Management Analyst, called the Citizens Advisory Committee/Social Services Transportation Advisory Council to order at 11:02 a.m. in the March Field Conference Room at Riverside County Transportation Commission, 4080 Lemon St, 3rd Floor, Riverside, CA 92501. 2. ROLL CALL Members Present Victor Duran Joe Forgiarini Jack Marty Priscilla Ochoa Linda Samulski Richard Smith Mary Venerable 3. PUBLIC COMMENTS Members Absent Laura Hernandez Linda Samulski Richard Smith Arnold San Miguel with Southern California Association of Governments (SCAG) announced SCAG is preparing their draft regional transportation plan. The draft is scheduled to be released in September/October 2019. He encouraged everyone to give his or her input for the transportation plan. 4. APPROVAL OF MINUTES The minutes for the June 21, 2018 meeting will be approved at the next CAC Meeting. 5. PUBLIC HEARING —TRANSIT NEEDS IN RIVERSIDE COUNTY See attached transcript. 6. ADDITIONS/REVISIONS There were no additions/revisions to the agenda. 7. FISCAL YEARS 2019/20 — 2021/22 SHORT RANGE TRANSIT PLANS 4 Citizens Advisory Committee/ Social Services Transportation Advisory Council July 9, 2019 Page 2 Dale Reynolds from Palo Verde Valley Transit Agency presented the 2019/20 — 2021/22 SRTP. He reported the LCTOP Program has been implemented in the valley to provide free rides for K-12 students to help educate them on how to use the transit system. Art Vela from the City of Banning presented the 2019/20 — 2021/22 SRTP. He reported the Transit Division has moved to the city's Public Works Department effective July 1, 2019. He also reported the City of Beaumont and the City of Banning have entered into an Interagency Services Agreement, and as a result, there will be 2 transfer stations within their cities- one at the Wal-Mart Shopping Center and one at the San Gorgonio Memorial Hospital. Celina Cabrera from City of Beaumont presented the 2019/20 — 2021/22 SRTP. Service changes include re-routing and eliminating one bus on Route 2, adding a second bus route on CommuterLink 120. They have also added a stop to Casino Morongo. They will be completing a Comprehensive Operations Analysis to help better understand their demographic in the Pass Area. Sudesh Paul from City of Corona presented the 2019/20 — 2021/22 SRTP. She reported the city awarded a new contract for transit service on September 1, 2018. They are focusing on contract monitoring and service improvements. Ron Profeta from City of Riverside presented the 2019/20 — 2021/22 SRTP. The city plans to change the image of special transportation. They are branding their service as Riverside Connect. They are also launching electronic fare collection systemx, that will include a mobile app and the ability to set up an online account. Joe Forgiarini from Riverside Transit Agency presented the 2019/20 — 2021/22 SRTP. RTA will be increasing frequencies on routes in Perris and Hemet/San Jacinto areas. They are also testing mid -day CommuterLink service for a couple of existing routes and adding more weekend service. Victor Duran from SunLine Transit Agency presented the 2019/20 — 2021/22 SRTP. He reported their agency has experienced a 2.3% ridership increase. They attribute the increase to several new programs: the Hall Pass Program, which provides free bus rides to college students; Palm Springs bus service; and their rideshare program. They have also recently launched a mobile app. He also announced Sunline's redesign which reduced the number of fixed routes for more frequent service along the most heavily used corridors. Service changes for the redesign begin in January 2020. Ariel Alcon Tapia presented Riverside County Transportation Commission's 2019/20 — 2021/22 SRTP. He reported MetroLink is planning to launch marketing campaigns and a ridership loyalty plan in the upcoming year. RCTC also plans to partner with other transit agencies to market special trains, e.g. Angels Express, Festival of Lights. 8. REBOOT MY COMMUTE PUBLIC ENGAGEMENT PROGRAM SUMMARY 5 Citizens Advisory Committee/ Social Services Transportation Advisory Council July 9, 2019 Page 3 Per RCTC staff's direction, this item was removed from the agenda. 9. COMMITTEE MEMBER/STAFF REPORT Ariel Alcon Tapia reported that CAC Member Pamela Brown passed away on May 27, 2019. 10. ADJOURNMENT There being no further business for consideration by the Citizens Advisory Committee/Social Services Transportation Advisory Council, the meeting adjourned at 12:46 p.m. in remembrance of Pamela Brown. Respectfully submitted, Lbfelle Moe -Luna Multimodal Services Director 6 RIVERSIDE COUNTY TRANSPORTATION COMMISSION TRANSIT NEEDS HEARING 11:00 a.m. Tuesday, July 9, 2019 Riverside County Transportation Commission 4080 Lemon Street, 3rd Floor, March Field Conference Room Riverside, CA 92501 Public Hearings Transcription Hearing Board: Joe Forgiarini, CAC Member, RTA CTSA Jack Marty, CAC Member Linda Samulski, CAC Member John Standiford, RCTC Deputy Executive Director Mary Venerable, CAC Member Michael Williams, CAC Member, SunLine CTSA RCTC Staff Members: Lorelle Moe -Luna, Multimodal Services Director Ariel Alcon Tapia, Management Analyst Monica Morales, Management Analyst Jennifer Anderson, Senior Administrative Assistant Public Hearing was called to order at 11:06 a.m. by Lorelle Moe -Luna. Lorelle Moe: Luna: I'm going to go ahead and open the public hearing. My name is Lorelle Moe - Luna, I'm the Multimodal Services Director for RCTC. RCTC is holding a public hearing today to receive comments from the public on transit needs in Riverside County. The services and needs raised through the public hearing will be used to assist in the evaluation of current transit services. If you have a comment or complaint regarding specific drivers, missed trips, or specific routes, we would ask that you contact the service provider directly. We are here today to receive comments about public transit service needs and how we can improve services in terms of coverage, expansion, gaps in service, etc. Those of you who wish to address the hearing board which is comprised of our Citizens Advisory Committee may fill out a speaker card, a yellow one, located in the back or we can pass one out to you. Please make sure you include a mailing address, email address, or some way we can contact you so we can provide you with a response to your comments. It would also be helpful if you would provide a phone number in case we have to clarify any parts of your statement. If you would prefer to just listen today and give us some Unmet Transit Needs Hearing Tuesday, July 9, 2019 Page 2 written comments instead, you are welcome to that. You can also send your comments to our RCTC address at 4080 Lemon St., Riverside, CA 92501 or you can email me at Imoe- luna@RCTC.org. I am going to go ahead and open the public hearing, what I'll do is call on those that have a comment card, I'll do that in the order that I receive them. We are here to receive your input and we can't necessarily respond to your comments today, but I can assure that any sort of input you provide us with today will be reviewed and shared with the appropriate transit provider. Our role here today is to listen, and we appreciated your effort to be here for this particular hearing. I know we are limiting comments to three minutes. We also have this being recorded and minutes being taken by our RCTC staff, so we will have a record of what you provide. CAC members may also provide a comment, but you would also need to fill out a comment card. So, our first commenter is Mr. Keith White. Mr. Keith White: I am a resident of Eastvale, I am Keith White, in Eastvale, the way Eastvale was divided some areas are harder to design bus routes. We have stops on Hamner, by Shayner to access busses. You cannot access busses that way, for kids who how take busses, that's one way Eastvale needs to improve. Can you figure out how to fund this? Eastvale has long walks or long ways to shopping centers. Eastvale is mostly housing tracts so we need to figure out how to get more busses on Main St. by housing tracts. Another issue is, do I have more time? Another issue is in Corona, Compton Avenue. I have doctors over there and no bus service that gets to those doctors. The nearest are a block away I believe, uphill or downhill, so you can't get to those back houses for senior citizens now have to take the bus for some people that's another issue. We got to have have more busses at night time for people who want to get to activities the problem is the carriers don't have this service, carriers have more traffic in other areas so that's another issue we need to look at. Then with this new law coming out by 2040, all busses must be electric we need to figure how to get more wheel chairs on these busses on 2012, cause we knows it's' more expensive, we need to get three wheel chairs on the buses. We need to maybe put two in the front and one in the back. We need to look at those issues. The wheel chairs are being passed up. We had an incident just the other night on 29 line that we had to pass up a wheel chair because there were already two wheel chairs on the bus. The wheel chairs are being left behind. That's the biggest major issue we have. A lot of senior can't get to their appointments so they have to use dial a ride, which is more money. A lot of senior citizens are low income, I'm low income and I do rely on the busses. We have to build more busses later at night. We need to get more cars off the road and more need get more citizens to ride the busses cause you got more cars on the road than busses. Yet SB 1 money that we are using I know in Eastvale. We need to look at those issues, especially the wheel chairs. Before you guys get brand new busses we need to figure out those issues. Lorelle Moe- Luna: Thank you Keith, we have another CAC member that just joined us. Will you introduce yourself. 8 Unmet Transit Needs Hearing Tuesday, July 9, 2019 Page 3 Mary Venable: My question to you is, you have an excellent presentation about what the needs are, have you ever you put this in writing? Keith White: I have contacted RTA a long time ago about it Mary Venable: My recommendation to you is to put this in writing because there are a lot of suggestion or comments, or complaint made, but we cannot do anything if they are not in writing. Keith White: This is my first time here, I'll put in writing Mary Venable: Understood, understood, this is a learning experience for both of us. Lorelle Moe -Luna: Thank you Keith. Does anyone have a speaker card that they would like to comment, no. Thank you so much Keith. All of you that are here are welcome to stay for the duration of the meeting we are going to be receiving some presentation from each of the transit operators, which we will go into next. Oh, I'm sorry, I'll go ahead and officially close the public hearings at this time if there are no other comments. 9 RIVERSIDE COUNTY TRANSPORTATION COMMISSION CITIZENS ADVISORY COMMITTEE/ SOCIAL SERVICES TRANSPORTATION ADVISORY COUNCIL Minutes December 3, 2019 1. CALL TO ORDER Lorelle Moe -Luna, Multi -Modal Services Director, called the meeting to order at 10:31 a.m. in the March Field Conference Room at Riverside County Transportation Commission, 4080 Lemon St, 3rd Floor, Riverside, CA 92501. 2. ROLL CALL Members Present Brittney Sowell Joe Forgiarini Jack Marty Priscilla Ochoa Linda Samulski Richard Smith 3. PUBLIC COMMENTS None 4. ADDITIONS/REVISIONS None 5. APPROVAL OF MINUTES Members Absent Laura Hernandez Mary Venerable Motion was made by Smith, seconded by Marty to approve the minutes for the June 21, 2018 and the July 9, 2019 meetings were approved as submitted. The motion carried. 6. BYLAWS OF THE CITIZENS AND SPECIALIZED TRANSIT ADVISORY COUNCIL Eric DeHate, Transit Manager, provided an overview of the proposed bylaws and name change. John Standiford, Deputy Executive Director, provided additional clarifying comments. Discussion ensued regarding the renaming of the Committee, membership of the Committee, training, mission statements, alternates, and outreach. Motion was made by Sowell, seconded by Smith, to approve the revised bylaws of the Citizens Advisory Committee/Social Service Transportation Council (CAC/SSTAC); Rename the CAC/SSTAC to the Citizens and Specialized Transit Advisory Council (CSTAC); and 10 Citizens Advisory Committee/ Social Services Transportation Advisory Council December 3, 2019 Page 2 forward to the Commission for final action. The committee added to the original motion to have staff add language to the staff report presented to the Commission that recounts discussion and suggestions from the meeting. The motion carried. 7. NEXT GENERATION RAIL CORRIDORS ANALYSIS REPORT Sheldon Peterson, Rail Manager, provided an overview of the Next Generation Rail Corridors Analysis. 8. COMMITTEE MEMBER/STAFF REPORT Joe Forgiarini announced he has accepted a position with another agency, LA Metro. Brittany Sowell provided an update regarding Sunline's Fill the Bus event. Ariel Alcon-Tapia, RCTC Management Analyst, provided an update on the Festival of Lights train service. Lorelle Moe -Luna announced the Coordinated Plan will be coming to the next meeting. John Standiford announced the Commission is considering a Traffic Relief Plan that may include a half cent sales tax be included on the November 2020 ballot. In response to questions from Mr. Marty, Monica Morales, Management Analyst, provided a brief overview of the TDA audit process which includes looking at services being provided and unmet transit needs. In response to comments and questions from Mr. Marty, Ms. Sowell suggested comments be brought up during the service change period for each transit operator. 9. ADJOURNMENT There being no further business for consideration by the Citizens Advisory Committee/Social Services Transportation Advisory Council, the meeting adjourned at 11:35 a.m. Respectfully submitted, CIL Lorelle Moe -Luna Multimodal Services Director 11 AGENDA ITEM 6 RIVERSIDE COUNTY TRANSPORTATION COMMISSION DATE: September 24, 2020 TO: Citizens and Specialized Transit Advisory Council FROM: Lisa Mobley, Clerk of the Board THROUGH: John Standiford, Deputy Executive Director SUBJECT: Election of Officers STAFF RECOMMENDATION: This item is for the Citizens and Specialized Transit Advisory Council to conduct an election of officers for 2020 — Chair, Vice Chair and Second Vice Chair. BACKGROUND INFORMATION: At its December meeting, the Commission approved the revised bylaws of the Citizens Advisory Committee/Social Service Transportation Council (CAC/SSTAC) and the renaming of the CAC/SSTAC to the Citizens and Specialized Transit Advisory Council (CSTAC). Sections 5.2 and 5.3 of the bylaws state nominees for the positions of Chair, Vice Chair, and Second (2nd) Vice Chair shall be submitted and voted on by the Council during the first (1st) meeting of the calendar year. All nominees shall be members of the Council. The term of all officers shall be for one (1) year or up to two (2) years, upon approval of the Council. Once the election has been conducted, the new Chair, Vice Chair and Second Vice Chair will immediately be seated in their new positions. Agenda Item 6 13 AGENDA ITEM 7 RIVERSIDE COUNTY TRANSPORTATION COMMISSION DATE: September 24, 2020 TO: Citizens and Specialized Transit Advisory Council FROM: Eric DeHate, Transit Manager THROUGH: Lorelle Moe -Luna, Multimodal Services Director SUBJECT: Fiscal Year 2020/21 Short Range Transit Plan Updates and Transit Funding Allocations STAFF RECOMMENDATION: This item is for the Council to: 1) Receive and file Fiscal years 2020/21— 2024/25 Short Range Transit Plans (SRTPs) for the cities of Banning (Banning), Beaumont (Beaumont), Corona (Corona), and Riverside; Palo Verde Valley Transit Agency (PVVTA); Riverside Transit Agency (RTA); SunLine Transit Agency (SunLine); and the Commission's FY 2020/21 — 2024/25 SRTP for the Rail and Vanpool Programs. BACKGROUND INFORMATION: The SRTPs serve as the county's primary justification for federal and state grants for transit operations and capital and provides a short-term vision of public transportation for the county including strategies that will help guide transportation decisions over the next three to five years. In Riverside County, there are seven public bus transit operators (Banning, Beaumont, Corona, and Riverside; RTA; SunLine; and PVVTA), and the Commission as a commuter rail and vanpool operator — a total of eight transit operators. Under state law, the Commission is tasked with the responsibility to identify, analyze, and recommend potential productivity improvements to ensure federal, state, and local funds are allocated to transit operators to provide needed transit services for county residents. An annual SRTP update is a mechanism to meet this obligation and coordinate transit services throughout the county. The core components of each agency's SRTP includes the operating and capital plans and project justifications that are utilized as the basis for receiving transit funding. The SRTPs also document each operator's system and route performance data, which provide the basis for the Commission's oversight activities to ensure compliance with the Transportation Development Act (TDA), federal regulations, state law, and Commission -adopted policies and guidelines. COVID-19 Impacts on Transit Since mid -March 2020 when the Governor issued a stay at home order due to COVID-19, transit ridership plummeted 80 to 90 percent in just a few weeks, causing many transit operators to Agenda Item 7 15 reduce their scheduled services. Transit operators continue to monitor ridership closely and have implemented enhanced safety and sanitization measures for their vehicles, bus stops, and transit centers. While there is still much uncertainty to when schools will reopen and the stay at home order will be lifted, the FY 2020/21 service plans address how scheduled services might return to pre-COVID levels under fiscally conservative economic conditions. For FY 2020/21, it is estimated that countywide ridership (excluding Metrolink data which is unavailable at this time) will reach almost 8.1 million, a decrease of about 42 percent from planned ridership for FY 2019/20 due to COVID-19. The proposed service plans also provide flexibility to ensure that when local and state health provisions are lifted, they can adapt quickly to market changes. SRTP HIGHLIGHTS FOR FY 2020/21 At the June 10, 2020 Commission meeting, the Commission approved the operators' final SRTPs. Due to COVID-19, the operators and the Commission may have amendments to the SRTPs as funding obligations and needs may evolve. The following are service and capital program highlights for FY 2020/21 by operator. Banning (Attachment 1) Banning provides both Dial -A -Ride and three fixed route services and primarily covers the areas of Banning and Cabazon and provides connections to the Morongo Indian Reservation and Walmart in Beaumont. Banning estimates a total of $1.9 million in operating and $0.6 million in capital assistance needs, a combined increase about 4 percent from FY 2019/20 primarily due to the addition of a Transit Manager position. Planned services and projects for FY 2020/21 include: • Continued reduction of operating hours for Routes 1 and 6 as long as the stay at home orders remain in place; • Rebranding of its transit system (Banning Connect) with marketing to increase ridership and update all stops, materials, and fleet with the new logos; • Deployment of a new data platform in improving system performance, service reliability and real-time passenger information; • Upgrading the existing compressed natural gas (CNG) station; and • Replacement of one fixed route bus. Beaumont (Attachment 2) Beaumont provides both Dial -A -Ride and seven fixed route services. It primarily operates in Beaumont with stops in Banning and Calimesa. Beaumont estimates a total of $3.0 million in operating and $1.3 million in capital assistance needs, a combined decrease of about 27 percent from FY 2019/20 due to a reduction in capital assistance needs. Agenda Item 7 16 Planned services and projects for FY 2020/21 include: • Continued reduction of services for Commuter Link Route 120/125 and Route 3/4 as long as the stay at home orders remain in place; • Implementation of a free fare promotion for seniors, veterans, and disabled passengers for one year; • Completion of a Comprehensive Operational Analysis (COA), including a fare elasticity analysis; • Redevelopment of the Walmart Transportation Hub for added capacity of buses and passenger amenities; • Construction of a new CNG fueling station; • Design and engineering of the fleet maintenance and operations building; and • Procurement of two electric vehicles for paratransit services. Corona (Attachment 3) Corona operates two fixed routes known as the Corona Cruiser and a Dial -A -Ride program for seniors and persons with disabilities within the city limits and neighboring communities of Coronita, El Cerrito, Home Gardens, and Norco. Corona estimates a total of $2.9 million in operating and $0.5 million in capital assistance needs, a combined increase of about 15 percent from FY 2019/20 primarily due to an increase in materials, marketing and utilities for translation services of various transit documents to comply with Title VI, contracted services expenses for updating the Triennial Disadvantaged Business Enterprise (DBE) Program, and the implementation of a COA. Planned services and projects in FY 2020/21 include: • Fixed route service schedule adjustments for better connections, particularly for morning peak service; • Implementation of a free fare program for special events and programs such as Bike to Work Day, Dump the Pump Day, Fixed Route Training Program, and Summer Student Program; • Improving Dial -A -Ride services by reviewing the feasibility of establishing an Americans with Disabilities Act (ADA) subscription services policy; • Working with the City's contract transportation operator to improve on -time performance, bus maintenance and cleanliness, and maintenance of bus stops; • Procuring services to conduct a COA to identify strengths as well as opportunities for service improvements; • Procuring services for quarterly inspection of buses to ensure state of good repair; • Procuring services to update the Triennial DBE Program for FY 2022/23; and • Implementation of many needed capital projects such as the Intelligent Transportation System, Bus Stop Improvement Project, purchase of an ADA accessible van, Agenda Item 7 17 implementation of a Digital Mobile Land Communication System, installation of a canopy/roof structure for the bus parking area, and route development buses. City of Riverside — Special Services (Attachment 4) Riverside Special Services (RSS) operates a 24-hour advance reservation Dial -A -Ride for seniors and persons with disabilities within the Riverside city limits. RSS serves as the primary paratransit provider for those eligible within the city of Riverside. RSS differs from RTA's Dial -A -Ride by providing service only within Riverside city limits and serves seniors 60 years and older, as compared to RTA's Dial -A -Ride which serves seniors 65 years and older. RSS estimates a total of $5.4 million in operating and $0.6 million in capital assistance needs, a combined increase of about 17 percent from FY 2019/20 primarily due to capital projects such as vehicle replacements and equipment upgrades to improve operational efficiencies. Planned services and projects for FY 2020/21 include: • Implementation of electronic fare collection and online reservations; • Procurement of a consultant to assist in a strategic planning process; • Replacement of three CNG mini -buses that have met their useful life; • Upgrading computer software; and • Renovation of the dispatch office area. PVVTA (Attachment 5) PVVTA provides six fixed route/deviated fixed routes services known as "Desert Roadrunner," ADA paratransit service, and a transportation reimbursement program for individuals who are unable to access fixed route services. The fixed route service can deviate up to three-quarters of a mile away from the actual fixed route. Service is provided within the city of Blythe and surrounding unincorporated areas in the Palo Verde Valley. PVVTA estimates a total of $1.7 million in operating and $0.4 million in capital assistance needs, a combined increase of about 10 percent from FY 2019/20. This is due to expanding the Blythe Wellness Express to a three-day a week service and the replacement of a fixed route bus. Planned services and projects for FY 2020/21 include: • Continued reduction of operating hours for Routes 1 and 2 in response to the ongoing COVID-19 pandemic; • Increasing service on the Blythe Wellness Express to three days a week; • Upgrading of computer software; • Replacement of a fixed route bus; and • Encouraging new ridership through targeted marketing campaigns. RTA (Attachment 6) Agenda Item 7 18 RTA operates 36 local, intercity, and regional fixed routes; nine CommuterLink express routes; and Dial -A -Ride services. RTA is also the Consolidated Transportation Service Agency (CTSA) for Western Riverside County and is responsible for coordinating transit services throughout the service area and providing driver training and grant application assistance to operators in Western County. RTA estimates a total of $82.4 million in operating and $2.6 million in capital assistance needs, a combined decrease of about 37 percent from FY 2019/20. This is attributable to significant reductions in service and expected Dial -A -Ride demand and not programming capital funding for the partial replacements of the heavy-duty CNG fleet, the contracted fixed route fleet, and the Dial -A -Ride fleet. Planned services and projects for FY 2020/21 include: • Continued Sunday -level and modified CommuterLink services as needed during the COVID-19 pandemic; • Discontinuation of Routes 26 and 210 in September 2020; • Elimination of various unproductive trips and schedule modifications to create a stronger, more efficient system; • Completion of the Zero Emission Bus (ZEB) Analysis; • Conducting a Route Reconstruction Study that aligns with post-COVID landscape, ZEB requirements, and new funding environment; and • Reprogramming of funding from the cancelled UCR Mobility Hub to the Canyon Crest Turnout project, Associated Transit Improvements, and replacement of non -revenue vehicles resulting in a net zero change. SunLine (Attachment 7) SunLine operates 15 local and regional fixed routes; one express route known as "Commuter Link"; demand response service branded as "SunDial"; and a vanpool program branded as "SolVan". SunLine is also the CTSA for the Coachella Valley and is responsible for coordinating transit services in the Coachella Valley. SunLine estimates a total of $40.1 million in operating and $6.3 million in capital assistance needs, for a combined decrease of about 12 percent from FY 2019/20 due to a reduction in capital programming. Planned services and projects for FY 2020/21 include: • Continued Sunday -level service as needed during the COVID-19 pandemic; • Implementation of initial phases of the transit redesign service system that focuses on consolidating fixed routes to provide more productive routes with higher frequencies; • Introduction of microtransit services; • Facility and infrastructure projects such as replacement of operations facility, hydrogen fueling station, CNG fueling station, and Center of Excellence facility; • Purchase of 9 replacement CNG fixed route buses; • Expansion of SunLine property to include a solar farm; and • Increased revenue through the advertising program. Agenda Item 7 19 RCTC Rail and Vanpool Programs (Attachment 8) Western County Commuter Rail The Commission is a member agency of the Southern California Regional Rail Authority (SCRRA) that operates the Metrolink commuter rail system. Of the 57 stations on the Metrolink system, the Commission owns and maintains nine stations that are located in Western Riverside County. The Western County Commuter Rail program reflects the Commission's share of Metrolink operating and capital subsidies, station operations and maintenance, right-of-way maintenance, and program administration and support. As of June 2020, total operating costs were estimated at $48.9 million and capital of $8.8 million, a combined decrease of about 1 percent from the prior year. Planned services and projects for FY 2020/21 include: • SCRRA will continue operating with a 30 percent reduction level of service through the first quarter due to COVID-19 and will focus its efforts on maintaining and regaining riders; • Completion of station rehabilitation projects such as elevator replacements, pavement rehabilitation, station painting, bike and pedestrian improvements, and upgraded lighting and electrical; • Increasing safety and sanitization measures at Metrolink stations such as social distancing platform placards for waiting areas, signage, hand sanitization stations, and enhanced daily and monthly deep cleaning routines for high traffic surfaces such as handrails, ticket vending machines, and elevators; and • Construction of the Riverside -Downtown Layover Facility North Expansion project. Coachella Valley — San Gorgonio Pass Rail Corridor Service The proposed 200-mile long rail corridor service in Coachella Valley will run from Los Angeles to Indio through the four Southern California counties of Los Angeles, Orange, Riverside, and San Bernardino to provide a convenient scheduled link to the communities in the fast-growing Coachella Valley and Banning Pass areas. Financial support for project development will come primarily from federal and state grant funds received and maintained in the Coachella Valley Rail Fund. Major planning highlights for FY 2020/21 include the public release of a Tier 1 Program -level Environmental Documentation and Service Development Plan. The total capital programming request for FY 2021/21 is $0.7 million for the completion of this planning effort. VanClub The Commission's vanpool program known as VanClub is the newest transit program in the county and was launched in May 2018. VanClub is a valuable transportation alternative option in areas that are hard to serve by transit and supports long-distance commuters by offering a subsidy which reduces the cost of the vanpool lease. The total operating request for FY 2020/21 Agenda Item 7 20 is $1.9 million, an increase of about 19 percent from FY 2019/20. This is attributable to the transition of a new application and database system, subsidies and incentives to help promote growth post -pandemic which will result in an overall increase in program performance and participation. Planned service enhancements for FY 2020/21 will include: • Transition from a locally provisioned Inland Empire -based rideshare and vanpool system to a regional platform solution which will expand the commuter database and improve ridematching capabilities; • Procurement for a contract with additional leasing vendors to expand VanClub participant vehicle options; • Expanding employer partnerships and new market development with a direct business - to -consumer strategy; and • Continuing efforts to increase the number of leased park and ride spaces. SRTP FINANCIAL OVERVIEW In June 2020, the Commission approved about $210.7 million in total funding to support the FY 2020/21 operating and capital requests for the provision of transit services in Riverside County. To implement the SRTPs for FY 2020/21, the programming plan is to utilize available funding of approximately $189.0 million for operating and $21.7 million for capital purposes. Table 1 below provides a comparative overview of the total operating and capital costs from the prior year. Systemwide, this represents a 24 percent decrease compared to FY 2019/20 funding levels. Table 1: FY 2020/21 and FY 2019/20 Operating and Capital Costs* Fiscal Year Operating Capital Total 2019/20 $190,473,191 $84,849,413 $275,322,604 2020/21 $189,001,056 $21,725,536 $210,726,592 % Change -0.8% -74.4% -23.5% *Excludes FY2019/20 and FY2020/21 amendments approved since June 2020. Table 2 below provides an overview of the operating and capital costs by funding source required to support the County's transit operations. Typically, state funds, primarily Local Transportation Funds (LTF) and State Transit Assistance (STA), make up the largest share of operating and capital funds. However, this year with the passage of the federal Coronavirus Aid, Relief, and Economic Security (CARES) Act, Federal Transit Administration (FTA) funds will make up the majority share of funding. Federal funds will account for about $138.4 million (66 percent) of revenues, followed by state funds totaling about $52.2 million (25 percent), and local revenues representing about $20.1 million (9 percent). Agenda Item 7 21 Table 2: FY 2020/21 Funding Source Breakdown* Fund Type Fund Name Amount Percent of Total Funding Federal FTA CARES $ 95,930,168 45.5% FTA 5307 $ 30, 895, 510 14.7% FTA 5310 $ 418,947 0.2% FTA 5311 $ 1,172, 396 0.6% FTA 5312 $ 37,320 0.0% FTA 5337 $ 4,000,000 1.9% FTA 5339 $ 384,700 0.2% CMAQ $ 5,279,357 2.5% Other Federal Funds $ 255,000 0.1% Federal Subtotal $ 138,373,398 65.7% State LCTOP $ 5,994,635 2.8% LTF $ 36, 000, 783 17.1% SGR $ 4,140,341 2.0% STA $ 6,057,070 2.9% State Subtotal $ 52,192, 829 24.8% Local AB 2766 $ 20,000 0.0% Interest $ 471,000 0.2% Measure A $ 11,515,583 5.5% Other Local Revenues $ 4,237,507 2.0% Passenger Fares $ 3,916,275 1.9% Local Subtotal $ 20,160,365 9.6% Total for Federal, State and Local Funding $ 210,726,592 100% *Excludes FY 2020/21 SRTP amendments Transit operators may experience potential delays in receiving federal reimbursements. Staff will work with larger operators such as RTA and SunLine to advance as much LTF and Measure A in the first quarter up to the approved amount in this item to address potential cash flow issues. Funding allocations by operator for FY 2020/21 are based on Table 4.0: Summary of Funds Requested in each SRTP. This table is used as the primary basis for allocating operating and capital revenues under the Commission's authority. Future funding needs described in the SRTP beyond FY 2020/21 are solely for projection and planning purposes. Staff reviewed the transit operators' funding requests for farebox ratio compliance and other eligibility requirements. The Commission approved the FY 2020/21 SRTP updates (Attachments 1 — 8), funding allocations as summarized in Attachment 9, and subsequent programming of federally -funded and regionally significant projects into the FTIP in June 2020. Fiscal Impact LTF, STA, State of Good Repair (SGR), and Measure A fund allocations, as well as Rail and Vanpool FTA, Congestion Mitigation and Air Quality (CMAQ), and Low Carbon Transit Operations Program Agenda Item 7 22 (LCTOP) funds are included in the Commission's approved FY 2020/21 budget. The various other FTA, CMAQ, LCTOP, and AB 2766 funds, as well as passenger fares and other revenues, received directly by the transit operators are not included in the Commission's budget. Should any funding revenue projections change, or transit operators require additional funds, staff will return to the Commission with amendments as necessary. Financial Information In Fiscal Year Budget: Yes Year: FY 2020/21 Amount: $36,000,783 (LTF) $6,057,070 (STA) $11,515,583 (Measure A) $4,140,341 (SGR) Source of Funds: TDA (LTF and STA); Measure A; and SGR Budget Adjustment: No GLA No • LOCAL TRANSPORTATION FUND Western County Bus STATE TRANSIT ASSISTANCE Western County Bus 002210 86101 601 62 86101 $16,594,828 Western County Rail 002201 86102 241 62 86102 $2,180,172 Coachella Valley Bus 002213 97001 601 62 97001 $7,320,766 Coachella Valley Bus 002202 86102 241 62 86102 $2,968,598 Coachella Valley Rail 002211 86101 601 62 86101 $11,000,000 Palo Verde Valley 002202 97001 241 62 97001 $672,000 Palo Verde Valley 002212 86101 601 62 86101 $1,085,189 002203 86102 241 62 86102 $236,300 MEASURE A Western Commuter Rail Operating STATE OF GOOD REPAIR Western Riverside Bus 265-33-XXXXX $4,160,400 265-24-XXXXX $1,399,300 Coachella Valley Specialized Transit 002221 86102 242 62 86102 $2,486,553 Western Riverside Rail 002224 86102 242 62 86102 $837,037 Coachella Valley Bus 258-26-86101 $5,955,883 002222 86102 242 62 86102 $779,796 Palo Verde Valley 002223 86102 242 62 86102 $36,955 Fiscal Procedures Approved: \J,ov Date: 05/22/2020 Attachments: 1) City of Banning, FY 2020/21— FY 2022/23 SRTP 2) City of Beaumont, FY 2020/21— FY 2022/23 SRTP 3) City of Corona, FY 2020/21— FY 2022/23 SRTP 4) City of Riverside, FY 2020/21— FY 2022/23 SRTP 5) PVVTA, FY 2020/21— FY 2022/23 SRTP 6) RTA, FY 2020/21— FY 2022/23 SRTP 7) SunLine, FY 2020/21— FY 2022/23 SRTP 8) RCTC, FY 2020/21— FY 2024/25 SRTP 9) FY 2020/21 Transit Operator Funding Allocations Agenda Item 7 23 City of Banning Short Range Transit Plan FY 2020/2021 - 2022/2023 �'� BANN/NGCONNfCT TRANSIT SYSTEM City of Banning 99 E. Ramsey Street Banning, CA 92220 951.922.3130 24 City of Banning Short Range Transit Plan TABLE OF CONTENTS 1 System Overview 1.1 Description of Service Area and System Map 3 1.2 Population Profile and Demographic Projections 5 1.3 Description of Services by Mode/Route 6 1.4 Description of Ridership, Revenue Miles/Hours 7 1.5 Current Fare Structure 8 1.6 Revenue Fleet 9 1.7 Existing Facility 11 1.8 Existing Coordination Between Transit Agencies 11 1.9 Reference List of Prior Studies and Plans 11 2 Existing Services and Route Performance 2.1 Description of Key Performance Indicators 12 2.2 SRTP Performance Report 13 2.3 SRTP Service Summary 15 2.4 Service Performance 23 2.5 Productivity Improvement Efforts 29 2.6 Major Trip Generators 29 2.7 Recent Service Changes 29 3 Future Service Plans, Fare Changes, Capital Planning and Marketing 3.1 Planned Service Changes for FY 21-23 30 3.2 Future Marketing Plans, Studies and Promotion 30 3.3 Projected Ridership Growth 31 3.4 Proposed Fare Structure Changes 32 3.5 Capital Improvement Planning 32 4 Financial Planning 4.1 Operating and Capital Budget Narrative 34 4.2 Funding Plans to Support Operating and Capital Program 39 4.3 Regulatory and Compliance Requirements 41 • ADA, DBE, EEO, Title VI • TDA Triennial Audit, FTA Triennial Audit, NTD • Alternative Fueled Vehicles 4.4 Open Projects 43 5 Attachments Attachment No. 1: Interagency Services Agreement 45 25 City of Banning Short Range Transit Plan Chapter 1: System Overview 1.1 — Description of Service Area The City of Banning ("Banning") is strategically located astride Interstate 10 between the Inland Empire and the Coachella Valley in the San Gorgonio Pass. The City, incorporated in 1913, has a rich and colorful history. Initially Banning served as a stagecoach and railroad stop between the Arizona territories and Los Angeles. This history has contributed to the present-day spirit of pioneer resourcefulness and "can do" attitude that is so prevalent in the community. Banning has provided public transportation service since April 1973, which expanded to two routes in September 1985. The current transit system comprises three fixed -route services and a Dial -a -Ride system that is limited to seniors (60 + years of age) and persons with disabilities, including riders certified under the Americans with Disabilities Act (ADA). The newest of the three fixed routes, the Cabazon service, which began in July 1995, extends from Banning east to the unincorporated area of Cabazon. This route was extended in January 2000 to provide a route deviation to serve a remote residential area in eastern Cabazon. The Banning transit system serves several areas, including the commercial and residential areas of Banning and Cabazon, as well as the commercial areas of the Morongo Indian Reservation and limited commercial areas in the City of Beaumont ("Beaumont"). Banning transit services cover approximately 35 square miles in the pass area with routes connecting to regional services. Within the service area, population is mixed with areas of both high and low densities. The current routes have been planned by taking advantage of this knowledge, allowing the system to operate more efficiently. 26 City of Banning Short Range Transit Plan Service Area Map Bogart =aunty Park HIghkand Springs CITY OF BANNING TRANSIT SYSTEM MAP 2i BNG LEGEND Route 1 Route 5 Route 6 Route 5/6 Combo (Wknd Route Only) 23 Morongo Re:,ervnt ion onira ,7d� Raikroad Ave City of Banning Short Range Transit Plan 1.2 — Population Profile and Area Demographics Riverside County covers 7,208 square miles with a population of over 2.4 million people in 2010, per the U.S. Census. The population density for Riverside County is 303.8 people per square mile, largely due to the vast desert areas that are not populated. The City of Banning ("Banning") covers 23 square miles with a population of 31,044 people in 2019, per the Department of Finance El: City/ County Population Estimates, a growth rate of .3% compared to the population in 2018. The population density for Banning is 1,300 per square mile. The racial makeup of the City is as follows: POPULATION ETHNICITY ■ White alone ■ Black or African American alone ■ American Indian & Alaska Native alone ■ Asian alone ■ Two or More Races 41.9 % 3.2 % ■ Hispanic or Latino The six percentages add to more than 100 percent because individuals may report more than one race The average age of the population is the following: • 55+ Years • 40-54 Years • 20-39 Years • Under 19 Years 36.6 % 15.5 % 22.1 % 25.8 % The average age of the population is 45.1 years old. 28 City of Banning Short Range Transit Plan 1.3 Description of Services by Mode/Route Table 1 Fixed Route Description ervice Route 1 Service from Beaumont to Cabazon via the Banning commercial corridor along Ramsey Street. Walmart Shopping Center, Sun Lakes Village, Banning Police Department, Casino Morongo, Cabazon Outlets, Cabazon Community Center, Mid -County Courthouse, Mt San Jacinto College Pass Campus and the San Gorgonio Memorial Hospital. Route 5 Residential areas of Northern Banning, Indian School, Alessandro, Nicolet and Wilson Street to Walmart Shopping Center in Beaumont via downtown Banning Banning Library, Banning High School, Hemmerling Elementary School, Beaver Medical, Walmart, Sun Lakes Village, San Gorgonio Memorial Hospital, DMV and Banning Police Department. Route 6 Residential areas of Southern Banning, Hathaway and Williams Street to Walmart Shopping Center in Beaumont via downtown Banning Mt San Jacinto College Pass Campus, Banning High School, Smith Correctional Facility, DMV, Banning Health Care, Sun Lakes Village, Rio Ranch Dial -A -Ride D Service Site City -Wide Demand Response and Origin -to -Destination shared ride transportation service for seniors age 60 and older and persons who are, due to their functional limitation(s), unable to use accessible fixed route bus service All areas of Banning and limited areas in Beaumont 29 City of Banning Short Range Transit Plan 1.4 — Description of Ridership, Revenue Miles, Revenue Hours Ridership In 2013, a survey was conducted showing the demographics of the Pass Transit riders. The information gathered helped create a visual indication of the use of the system. The racial makeup of the ridership is as follows: RIDER ETHNICITY ■ White/Caucasian • Hispanic , African American • Other • Native American • Asian 4% 2% 1% 47% Furthermore, 86% of respondents stated that they used the system's fixed routes at least three times a week. 59% of the ridership used the bus service for local trips within the Banning/Beaumont/Cabazon area, and 49% use transit to travel outside of the City's service area. For 91 % of ridership, the bus system is their only means of transportation. An unspecified amount of respondents stated that the transit service is readily available in their area, with a majority of riders living within a two -block radius of a bus stop. A substantial amount of users of the system share the commonality of being either underemployed or unemployed, with 88% of riders reporting an annual household income of $20,000 or less and 81 % of respondents reporting a family of two or more. 87% of those completing the survey report English as their primary language while 13% speak Spanish. 30 City of Banning Short Range Transit Plan Revenue Miles/Hours In FY 2019/2020, the City of Banning budgeted 28,471 revenue hours for the operation of 344,005 revenue miles system -wide: • 26,086 revenue hours and 309,615 revenue miles projected for fixed route operations of three fixed routes. A majority of revenue miles/hours (approximately 70%) expected from Route 1. • 2,385 revenue hours and 34,390 revenue miles projected for DAR services. 1.5 - Current Fare Structure The City of Banning transit system fare structure, which have remained unchanged for several years, is as follows: Fare Categories General Youth (grades K-12) Senior (60+) Disabled Military Veterans Child (46" tall or under. Must be accompanied by full fare paying passenger.) Zone Fare (Cabazon Residential Area) Deviations (Routes 3 & 4) Active Military GoPass (During school session only) Fixed Route Base Day 10-Trip 10-Ticket Monthly Fare Pass Punch Book Pass Pass $1.15 $3.00 N/A $10.35 $36.00 $1.00 $3.00 $10.00 N/A $25.00 $.65 $1.80 N/A $5.85 $21.50 $.65 $1.80 N/A $5.85 $21.50 $.65 $1.80 N/A $5.85 $21.50 $.25 N/A N/A N/A N/A $.25 $.25 $.25 $.25 N/A $.25 $.25 $.25 $.25 $.25 FREE N/A N/A N/A N/A FREE N/A N/A N/A N/A Dial -A -Ride Fares Fare Categories Base Fare 10-Ride Punch Card One -Way Companion PCA (w/ I.D.)* No Show $2.00 $18.00 $3.00 N/A FREE FREE $2.00 N/A *Personal Care Attendant must show proper ID each time they board. 31 City of Banning Short Range Transit Plan Riders have a few ways of paying for fares including purchasing passes at the Community Center and paying for fares on the buses. In FY 2019/2020 the City has began offering fare purchases through Token Transit, which offers fares via the web and a mobile application. 1.6 — Revenue Fleet The City of Banning transit system operates six fixed route vehicles all of which are powered by compressed natural gas (CNG). The vehicles are equipped with racks for two bicycles and are in compliance with the ADA with mobility device lifts and two tie -down stations per bus. Fixed route vehicles range from 3 years to 10 years in age (6.2 years average age). The transit system has five vehicles that are classified as Dial -A -Ride (two in revenue service and two as spares). The one remaining is utilized as an alternate for the fixed -route, when needed. Dial -A -Ride vehicles range from 2 years to 17 years in age (approximately 10 years average age). The City also has four support vehicles which are used for driver relief or administrative errands. Table 1.1 shows the list of the City Fleet inventory. 32 City of Banning Short Range Transit Plan RIVERSIDE COUNTY TRANSPORTATION COMMISSION Bus (Motorbus) / Directly Operated Table 1.1 - Fleet Inventory FY 2020/21 Short Range Transit Plan City of Banning Lift and Fuel Year Mfg. Model Seating Ramp Vehicle Type Built Code Code Capacity Equipped Length Code Average Lifetime # of Life to Date Miles Per Active Active # of Life to Date Vehicle Miles Vehicle As Of Vehicles Contingency Vehicle Miles through Year -To -Date FY 2019/ Vehicles Prior Year End March (e.g., March) 20 FY 2019/20 FY 2018/19 FY 2019/ 20 FY 2019/20 2015 EBC EDN 30 1 32 CN 1 0 143,606 143,606 2015 EDN AeroElite 30 1 32 CN 1 0 213,073 128,408 128,408 2016 EDN Easy Rider 25 1 32 CN 1 0 154,706 154,706 2017 EDN Easy Rider 25 1 32 CN 1 0 89,424 117,089 117,089 2010 EDN XHF 31 1 34 CN 1 0 344,077 344,077 2010 EDN XHF 31 1 34 CN 1 0 642,431 335,810 335,810 Tota Is: 172 6 6 0 Demand Response / Directly Operated 944,928 1,223,696 203,949 Average Lifetime # of Life to Date Miles Per Active Active # of Life to Date Vehicle Miles Vehicle As Of Lift and Fuel Vehicles Contingency Vehicle Miles through Year -To -Date Year Mfg. Model Seating Ramp Vehicle Type FY 2019/ Vehicles Prior Year End March (e.g., March) Built Code Code Capacity Equipped Length Code 20 FY 2019/20 FY 2018/19 FY 2019120 FY 2019/20 2010 EBC Aerotech 16 1 25 GA 1 0 124,148 144,212 144,212 2003 EDN Aerotech 12 1 25 GA 1 0 339,579 340,169 340,169 2013 GLV Universal 18 1 26 CN 1 0 77,463 96,703 96,703 2018 STR Allstar 16 1 25 GA 1 0 16,262 32,608 32,608 2008 ZZZ Ford 14 1 26 GA 1 0 250,252 259,533 259,533 Totals: 76 5 5 0 807,704 873,225 174,645 33 City of Banning Short Range Transit Plan 1.7 — Existing Facilities The Banning transit system functions as a division within the Department of Public Works of the City and utilizes existing facilities. Customer service aspects of the transit division are available at the City's Community Center located at 789 North San Gorgonio Avenue, where bus passes are sold, schedules are available and ADA applications can be picked up and returned. Phone calls for general information and questions regarding scheduling are received Monday — Friday from 8:00am to 6:00pm at the Community Center. Administrative offices for the transit division, as well as the maintenance, parking, fueling of the buses, and storage of bus stop amenities, are located at the City's Corporation Yard located at 176 East Lincoln Street. The facility is equipped with five service bays, an outside vehicle wash bay, and a CNG station with both fast and slow fill pumps Maintenance of transit's fleet is performed by the Public Works Department, Fleet Maintenance Division. All dispatch and scheduling for paratransit services are handled at the Corporation Yard location as well. 1.8 — Existing Coordination between Transit Agencies In 2019, the cities of Banning and Beaumont executed a new interagency service agreement, outlined the relationship between each agency's operations and the manner in which the transit systems would operate within each City's service areas including, but not limited to route planning, scheduling, stops, transfers and the dissemination of information. In addition, a Memorandum of Understanding is held with the Morongo Band of Mission Indians allowing stops on their property. The ability to provide a stop at Casino Morongo allowed passengers to make connections with Sunline Commuter Link 220 (which ended on May 1, 2020), providing service to and from Palm Desert and Riverside. Also, services are also coordinated with Riverside Transit Agency (RTA) by providing timed stops that meet with routes that provide travel to and from the areas of Hemet and Moreno Valley (i.e. Route 31 at either Sun Lakes Boulevard just east of Highland Springs or the Walmart stop along 2nd Street). Riders also have the opportunity to connect with the Amtrak Thruway Bus Service at Casino Morongo. 1.9 — Reference List of Prior or Existing Studies and Plans Although there are no existing studies to list (e.g. COAs, BRT studies, Safety Plans, etc.) in the FY 2020/2021 SRTP, the City plans to develop a Comprehensive Operations Analysis in the upcoming fiscal year. 34 City of Banning Short Range Transit Plan Chapter 2: Existing Service and Route Performance 2.1 — Key Performance Indicators Key Performance Indicators (KPIs) as required by Riverside County Transportation Commission (RCTC) are shown in Table 2 below. In addition to RCTC's KPIs, the City is implementing data collection procedures to more accurately collect data related to on - time performance, ridership growth, road calls, complaints, preventable accidents and rider injuries. A future goal of the City transit system is to have City Council approved operating standards and performance metrics. 35 City of Banning Short Range Transit Plan 1 OFRIVERSIDE COUNTY TRANSPORTATION COMMISSION Table 2.0 -- Service Provider Performance Targets Report FY 2019/20 Short Range Transit Plan Review City of Banning Data Elements FY 2019/20 Plan FY 2019/20 Target FY 2019/20 Year to Date Through 3rd Quarter Year to Date Performance Scorecard Unlinked Passenger Trips 196,730 Passenger Miles 630,252 Total Actual Vehicle Revenue Hours 28,471.0 Total Actual Vehicle Revenue Miles 344,005.0 Total Actual Vehicle Miles 374,006.0 Total Operating Expenses $1,688,836 Total Passenger Fare Revenue $178,553 Net Operating Expenses $1,510,283 Performance Indicators Mandatory: 1. Farebox Recovery Ratio I 10.570/0 I >= 10.00% I 14.49% I Meets Target Discretionary: 1. Operating Cost Per Revenue Hour $59.32 <= $57.03 $41.43 Meets Target 2. Subsidy Per Passenger $7.68 >= $7.18 and <= $9.72 $5.34 Fails to Meet Target 3. Subsidy Per Passenger Mile $2.40 >= $1.35 and <= $1.83 $2.10 Better Than Target 4. Subsidy Per Hour $53.05 >= $41.78 and <= $56.52 $35.42 Fails to Meet Target 5. Subsidy Per Mile $4.39 >= $0.95 and <= $1.29 $1.53 Better Than Target 6. Passengers Per Revenue Hour 6.91 >= 4.93 and <= 6.67 6.63 Meets Target 7. Passengers Per Revenue Mile 0.57 >= 0.11 and <= 0.15 0.29 Better Than Target Note: Must meet at least 4 out of 7 Discretionary Performance Indicators 36 City of Banning Short Range Transit Plan 2.2 — SRTP Performance Report The Banning transit system has not seen noteworthy growth in ridership from FY 2017/2018 to FY 2018/2019. An increase in ridership was realized in part of FY 2019/2020 related to the new Interagency Services Agreement with City of Beaumont, but drastically dropped due to COVID-19. Final numbers are projected to be lower, by about 20% as compared in FY2018/2019 due to the pandemic. Operating costs increased from FY 2017/2018 to FY 2018/2019 and are expected to be lower in FY 2019/2020 mostly related to staff changes and reorganization with the City (e.g. salary savings). In the FY2019/2020 plan most primary targets range from "meets target" to "better than target" with the exception of one "fails to meet target" for "operating costs per revenue hour". See Table 2.1 for more information. 37 City of Banning Short Range Transit Plan 1 OFRIVERSIDE COUNTY TRANSPORTATION COMMissioN FY 2020/21 - Table 2.1 -- SRTP Performance Report Service Provider: City of Banning All Routes Performance Indicators FY 2018/19 End of Year Actual FY 2019/20 4th Quarter Year -to -Date FY 2020/21 Plan FY 2020/21 Target Plan Performance Scorecard (a) Passengers 116,748 96,526 199,010 None Passenger Miles 622,962 245,793 788,899 None Revenue Hours 14,189.8 14,563.7 27,394.0 None Total Hours 16,289.1 15,788.1 29,474.0 None Revenue Miles 393,142.6 337,411.9 779,037.0 None Total Miles 401,789.6 343,119.5 782,418.0 None Operating Costs $1,518,728 $603,303 $1,948,627 None Passenger Revenue $100,047 $87,415 $216,470 None Measure -A Revenue None LCTOP Revenue None Operating Subsidy $1,418,681 $515,888 $1,732,157 None Operating Costs Per Revenue Hour $107.03 $41.43 $71.13 <= $42.80 Fails to Meet Target Operating Cost Per Revenue Mile $3.86 $1.79 $2.50 None Operating Costs Per Passenger $13.01 $6.25 $9.79 None Farebox Recovery Ratio 6.59% 14.49% 11.10% >= 0.1 Meets Target Subsidy Per Passenger $12.15 $5.34 $8.70 >= $4.54 and <= $6.14 Better Than Target Subsidy Per Passenger Mile $2.28 $2.10 $2.20 >= $7.79 and <= $2.42 Subsidy Per Revenue Hour $99.98 $35.42 $63.23 >= $30.11 and <= $40.73 Better Than Target Subsidy Per Revenue Mile $3.61 $1.53 $2.22 >= $1.30 and <= $1.76 Better Than Target Passengers Per Revenue Hour 8.23 6.63 7.26 >= 5.64 and <= 7.62 Meets Target Passengers Per Revenue Mile 0.30 0.29 0.26 >= 0.25 and <= 0.33 Meets Target a) The Plan Performance Scorecard column is the result of comparing the FY 2020/21 Plan to the FY 2020/21 Primary Target. 38 City of Banning Short Range Transit Plan 2.3 — SRTP Service Summary All Routes System wide, the Banning Transit System was expected to improve it's service performance due to a reduction in operating expenses related to a reduction in administrative costs (e.g. salaries, etc.) and a projected slight increase in farebox revenue. Unfortunately, the COVID-19 pandemic has drastically reduced ridership and farebox recovery to much lower than original projections. It is anticipated that the reduction in ridership activity will carry into the beginning of FY 2020/2021, but at this time the overall impact is difficult to predict. Table 2.2 below identifies the 3rd quarter totals for FY 2019/2020 and projections for FY 2020/2021. It should be noted that the City does not have any excluded routes to report in this SRTP. 39 City of Banning Short Range Transit Plan 1 OFRIVERSIDE COUNTY TRANSPORTATION COMMISSION Table 2,2 -- City of Banning -- SRTP Service Summary FY 2020/21 Short Range Transit Plan All Routes FY 2017/18 Audited FY 2018/19 Audited FY 2019/20 Plan FY 2019/20 3rd Qtr Actual FY 2020/21 Plan Fleet Characteristics Peak -Hour Fleet 5 3 8 4 6 Financial Data Total Operating Expenses $1,537,859 $1,518,728 $1,688,836 $603,303 $1,948,627 Total Passenger Fare Revenue $112,866 $100,047 $178,553 $87,415 $216,470 Net Operating Expenses (Subsidies) $1,424,993 $1,418,681 $1,510,283 $515,888 $1,732,157 Operating Characteristics - Unlinked Passenger Trips 126,793 116,748 196,730 96,526 199,010 Passenger Miles 326,390 622,962 630,252 245,793 788,899 Total Actual Vehicle Revenue Hours (a) 22,018.4 14,189.8 28,471.0 14,563.7 27,394.0 Total Actual Vehicle Revenue Miles (b) 798,183.0 393,142.6 344,005.0 337,411.9 779,037.0 Total Actual Vehicle Miles 808,419.9 401,789.6 374,006.0 343,119.5 782,418.0 Performance Characteristics Operating Cost per Revenue Hour $69.84 $107.03 $59.32 $41.43 $71.13 Farebox Recovery Ratio 7.34% 6.59% 10.57% 14.49% 11.10% Subsidy per Passenger $11.24 $12.15 $7.68 $5.34 $8.70 Subsidy per Passenger Mile $4.37 $2.28 $2.40 $2.10 $2.20 Subsidy per Revenue Hour (a) $64.72 $99.98 $53.05 $35.42 $63.23 Subsidy per Revenue Mile (b) $1.79 $3.61 $4.39 $1.53 $2.22 Passenger per Revenue Hour (a) 5.8 8.2 6.9 6.6 7.3 Passenger per Revenue Mile (b) 0.16 0.30 0.57 0.29 0 26 (a) Train Hours for Rail Modes. (b) Car Miles for Rail Modes. 40 City of Banning Short Range Transit Plan Fixed Route Service The Banning Transit System currently has three fixed route services (Route 1, Route 5 and Route 6) which serve downtown and neighborhood areas of Banning, both the residential and business areas of Cabazon, and the main commercial area of Beaumont (Walmart). Fixed route operations run from 4:30am to 10:OOpm (Route 1), 5:30am to 7pm (Route 5) and 6:30am to 6:00pm (Route 6) during the week and are adjusted to 8:00am and 6:00pm on the weekends. Previously, ridership and fare revenues were split along Ramsey Street by Beaumont's Route 2 and Banning's Route 1, but that is no longer the case. The cities of Banning and Beaumont have entered into a new Interagency Services Agreement (ISA; see Attachment No. 1), which prohibits either agency from operating a fixed route within each other's City limits. Transfers between the Banning and Beaumont transit systems occur at the Beaumont Walmart and San Gorgonio Memorial Hospital stops only. Current route maps are provided at the end of this section. Banning's fixed route service is expected to have a lower operating expenditure in FY 2019/2020 than in FY 2018/2019 related to savings in administrative costs associated with a reorganization within the City, which in turn reduced salary expenditures. In addition, farebox revenue are project to be higher than in FY 2018/2019, which will assist the City in meeting its farebox recovery ratio of 10% for its fixed route operations. Unfortunately, the COVID-19 pandemic has drastically impacted ridership numbers and farebox revenue in the end of 2019/2020 fiscal year and may impact the first quarter ridership numbers in FY 2020/2021. 41 City of Banning Short Range Transit Plan OFRIVERSIDE COUNTY TRANSPORTATION COMMISSION Fleet Characteristics Peak -Hour Fleet Financial Data Table 2.2 -- Banning -BUS -- SRTP Service Summary FY 2020/21 Short Range Transit Plan All Routes FY 2017/18 Audited FY 2018/19 FY 2019/20 I FY 2019/20 Audited Plan 3rd QtrActual FY 2020/21 Plan L 4 2 6 3 5 Total Operating Expenses $1,333,081 $1,472,383 $1,498,732 $559,097 $1,728,770 Total Passenger Fare Revenue $89,985 $80,421 $156,553 $77,444 $191,470 Net Operating Expenses (Subsidies) $1,243,096 $1,391,963 $1,342,179 $481,654 $1,537,300 Operating Characteristics Unlinked Passenger Trips Passenger Miles Total Actual Vehicle Revenue Hours (a) Total Actual Vehicle Revenue Miles (b) Total Actual Vehicle Miles Performance Characteristics Operating Cost per Revenue Hour Farebox Recovery Ratio Subsidy per Passenger Subsidy per Passenger Mile Subsidy per Revenue Hour (a) Subsidy per Revenue Mile (b) Passenger per Revenue Hour (a) Passenger per Revenue Mile (b) 116,129 288,000 20,590.7 771,908.0 778,898.9 $64.74 6.75% $10.70 $4.32 $60.37 $1.61 5.6 0.15 106,668 586,674 12,749.5 364,945.6 370,130.6 $115.49 5.46% $13.05 $2.37 $109.18 $3.81 8.4 0.29 184,180 567,502 26,086.0 309,615.0 322,754.0 90,804 225,194 13,467.4 317,583.9 321,055.5 $57.45 $41.51 10.44% 13.85% $7.29 $5.30 $2.37 $2.14 $51.45 $35.76 $4.33 $1.52 7.1 6.7 0.59 0.29 186,460 740,155 25,494.0 746,537.0 747,418.0 $67.81 11.07% $8.24 $2.08 $60.30 $2.06 7.3 0.25 (a) Train Hours for Rail Modes. (b) Car Miles for Rail Modes. 42 City of Banning Short Range Transit Plan Dial -A -Ride (DAR) The Banning transit system Dial -A -Ride is a service offered to seniors, aged 60 and older, persons with disabilities and passengers eligible under the Americans with Disabilities Act (ADA). DAR operates from 6:00am to 6:45pm on weekdays and 8:00am to 4:45pm on the weekends. Limited service hours are available for non-ADA passengers. This category of passenger is also required to fill out a certification application to determine eligibility. If terms are met, the applicant receives a card certifying their eligibility to ride. The primary uses for the Dial -A -Ride system are transportation to medical appointments, workshop programs for persons with disabilities, shopping areas, employment. Dial -a -Ride services also provide connections to the RTA and Banning and Beaumont fixed routes. Additionally, demand for paratransit is expected to grow. This is a universal transit/paratransit theme nationwide and Banning is anticipated to continue to see growth in the paratransit program. The savings in administrative costs mentioned above in the fixed route section also applies to DAR and like fixed route the COVID-19 pandemic has drastically impacted ridership numbers and farebox revenue in the end of 2019/2020 fiscal year and may impact the first quarter ridership numbers in FY 2020/2021. 43 City of Banning Short Range Transit Plan 1 OFRIVERSIDE COUNTY TRANSPORTATION COMMISSION Table 1.2 -- Banning-DAR -- SRTP Service Summary FY 2020/21 Short Range Transit Plan All Routes FY 2017/18 Audited FY 2018/19 Audited FY 2019/20 Plan FY 2019/20 3rd Qtr Actual FY 2020/21 Plan Fleet Characteristics Peak -Hour Fleet 1 1 2 1 1 Financial Data Total Operating Expenses $204,778 $46,345 $190,104 $44,205 $219,857 Total Passenger Fare Revenue $22,881 $19,626 522,000 $9,971 $25,000 Net Operating Expenses (Subsidies) $181,897 $26,719 $168,104 $34,234 $194,857 Operating Characteristics L - Unlinked Passenger Trips 10,664 10,080 12,550 5,722 12,550 Passenger Miles 38,390 36,288 62,750 20,599 48,744 Total Actual Vehicle Revenue Hours (a) 1,427.7 1,440.4 2,385.0 1,096.3 1,900.0 Total Actual Vehicle Revenue Miles (b) 26,275.0 28,197.0 34,390.0 19,828.0 32,500.0 Total Actual Vehicle Miles 29,521.0 31,659.0 51,252.0 22,064.0 35,000.0 Performance Characteristics Operating Cost per Revenue Hour $143.43 $32.18 $79.71 $40.32 $115.71 Farebox Recovery Ratio 11.17% 42.350/0 11.57% 22.560/0 11.37% Subsidy per Passenger $17.06 $2.65 $13.39 $5.98 $15.53 Subsidy per Passenger Mile $4.74 $0.74 $2.68 $1.66 $4.00 Subsidy per Revenue Hour (a) $127.41 $18.55 $70.48 $31.23 $102.56 Subsidy per Revenue Mile (b) $6.92 $0.95 $4.89 $1.73 $6.00 Passenger per Revenue Hour (a) 7.5 7.0 5.3 5.2 6.6 Passenger per Revenue Mile (b) 0.41 0.36 0.36 0.29 0.39 (a) Train Hours for Rail Modes. (b) Car Miles for Rail Modes. 44 City of Banning Short Range Transit Plan 2.4 — Service Performance Route 1 — Beaumont/Banning/Cabazon Route 1 is among the most used route in the system, operating along Ramsey Street and serving the commercial area Beaumont (Walmart), residential areas of Cabazon and Casino Morongo the outlet malls in Cabazon. Ridership on Route 1 accounts for approximately 72% of the total use of the system. While the longest in distance, this route operates on an one -hour headway from Beaumont to Casino Morongo. The major stops on this line include Albertsons, Wal-Mart, Banning City Hall, Mid -County Justice Center, Social Services offices in Banning, San Gorgonio Memorial Hospital, Casino Morongo and the Desert Hills Outlets in Cabazon. The second loop of Route 1 also runs on an hour headway departing from Casino Morongo and servicing the Cabazon Community Center and the residential areas of Cabazon. Two buses are operated on this route which allows for hourly service to the two respective areas. Route 5 — Northern Banning Route 5 accounts for 17 percent of Banning's Transit System use, providing service to the areas that lie north of the 1-10 Freeway in the City of Banning. Major stops on this route are the Mid -County Justice Center, Banning City Hall, the Banning Community Center, Library, Medical Facilities, San Gorgonio Memorial Hospital and the commercial area of Beaumont (Walmart). Route 6 — Southern Banning Accounting for 11 % of Banning's transit system's use, Route 6 provides service to the southern area of Banning. Major stops on this route are the Mid -County Justice Center, Banning City Hall, the Mt. San Jacinto Pass Campus, Banning High School, Smith Correctional Facility, Medical Facilities, San Gorgonio Memorial Hospital and the commercial area of Beaumont (Walmart). Route 5/6 Combo — Northern/Southern Banning This route which generally combines both Route 5 and Route 6 operates only on the weekends, with the exceptions that it does not travel into Cabazon. 45 City of Banning Short Range Transit Plan 1 OFRIVERSIDE COUNTY TRANSPORTATION COMMISSION Data Elements Table 2.3 - SRTP Route Statistics City of Banning -- 1 FY 2020/21 All Routes Route # Day Type Peak Vehicles Passengers Passenger Revenue Total Revenue Total Operating Passenger Measure -A LCTOP Miles Hours Hours Miles Miles Cost Revenue Revenue Revenue BAN-1 All Days BAN-5 All Days BAN-5/6 Weekday BAN-6 Weekday BAN-DAR Weekday 2 127,500 707,850 16,550 16,740 616,737 605,568 $1,034,833 $128,700 30,600 11,700 3,972 4,017 62,500 68,500 $329,000 $31,000 8,560 13,000 1,000 1,100 11,050 12,100 $56,950 $5,270 19,800 7,605 3,972 4,017 56,250 61,250 $307,987 $26,500 12,550 48,744 1,900 3,600 32,500 35,000 $219,857 $25,000 199,010 788,899 27,394 29,474 779,037 782,418 $1,948,627 $216,470 Performance Indicators Operating Operating Farebox Subsidy Per Subsidy Per Subsidy Per Net Cost Per Cost Per Cost Per Recovery Subsidy Per Passenger Revenue Revenue Passengers Passengers Route # Day Type Subsidy Revenue Mile Revenue Mile Passenger Ratio Passenger Mile Hour Mile Per Hour Per Mile BAN-1 All Days $906,133 $62.53 81.68 $8.12 12.43% $7.11 $1.28 $54.75 $1.47 7.70 0.21 BAN-5 All Days $298,000 $82.83 $5.26 $10.75 9.42% $9.74 $25.47 $75.03 $4.77 7.70 0.49 BAN-5/6 Weekday $51,680 $56.95 $5.15 $6.65 9.25% $6.04 $3.98 $51.68 $4.68 8.56 0.77 BAN-6 Weekday $281,487 $77.54 $5.48 $15.55 8.60% $14.22 $37.01 $70.87 $5.00 4.98 0.35 BAN-DAR Weekday $194,857 $115.71 $6.76 $17.52 11.379b $15.53 $4.00 $102.56 $6.00 6.61 0.39 $1,732,157 $71.13 $2.50 $9.79 11.10% $8.70 $2.20 $63.23 $2.22 7.26 0.26 46 City of Banning Short Range Transit Plan 1 ROUTE 1 BEAUMONT San Gorgonio Hospital Connection to Routes 2 3 EFFECTIVE 06/10/2019 (951) 922-3243 www.banningca.gov 6 COMBO wILSON ST RAMSEY ST BANNING 0 0 BANNING CONNECT CABAZON Desert Hills Casino Outlet Mai/ , Aforongo 11 /1 _7 0 9 0 SEMINOLE TRANSIT S Y S T E M Legend (Map not to scale) • Time and/or Transfer Point 13 Connection Point Casino Morongo Connection to Routes 1 120 220 Wal-M Connection to Routes FEl 2ND 1ST ST 2 3 4 5 6 Z 9 COMBO 120 125 220 31 O 2 MS✓CPass Campus Z O O 0 O a Sun Lakes Village Connection to Routes HARGRAVE S 47 MAGNOLIA MAIN CARMEN y Catazon Q Z Communityf Center Q Q >18 m DOLORES BONITA cc y MAXINE ESPERANZA Z 0 J City of Banning Short Range Transit Plan 1 ROUTE 5 BEAUMOr w N© � T 0 1ST ST EFFECTIVE 07/31/2019 (951) 922-3243 www.banningconnect.com San Gorgonio Hospital Connection to Routes 2 3 6 COMBO w O WILSON ST 1121 Sun Lakes Village ElConnection to Routes SUNSET AVE BANNING 0"1._ BINNING CONNECT TRANSIT SYSTEM` 0 INDIAN SCHOOL LANE WILSON ST NICOLET ST COMBO Wal-Mart Connection to Routes 1 COMBO 120 125 ©©1:1©1111 • 220 31 ESSANDRO 0, w a 0 ce RAMSEY ST WESTWARD AVE. 48 ©0 NICOLET ST HATHAWAY S Legend (Map not to scale) • Time and/or Transfer Point EiConnection Point City of Banning Short Range Transit Plan ROUTE 6 Wal-Mart Connection to Routes BEAUMONT EFFECTIVE 06/10/2079 (951) 922-3243 www.banningconnect.com San Gorgonio Hospital Connection to Routes Connection to Routes BANNING CONNECT T R A H S I T S Y S T E H WESTWARD AVE MSJC Pass Banning Campus High Legend (Map not to scale) Time and/or Transfer Point Connection Point 49 City of Banning Short Range Transit Plan 1 ROUTE 5/6 Wal-M Connection to Routes 1 2 r 3 4 5 �� WILSON ST 1 EFFECTIVE 06/10/2019 (951) 922-3243 www.banningconnect.com HIGHLAND 6 9 COMBO 120 T25 220 31 w 7 Q in z z BANNING CONN[CT TRANSIT S Y S Legend (Map not to scale) Time and/or Transfer Point ElConnection Point NICOLET ST RAMSEY ST LINCOLN ST WESTWARD AVE Sun Lakes Village Connection to Routes 1 5 6 COMBO 31 50 • WESTWARD AVE INDIAN SCHOOL LN SANDRO S WILSON ST a 4 4 x Summit Ridge Apt. GEORGE ST © NICOLET ST 4 WILLIAMS ST o � r WESLEY AVE BANNING HARGRAVE ST tn a x 28 City of Banning Short Range Transit Plan 2.5 — Productivity Improvements Efforts City staff will continue to monitor key performance metrics throughout the year in order to identify underperforming routes and trips and make adjustments as necessary. Additionally staff plans to have developed a Comprehensive Operational Analysis in FY 2020/2021 with the goal of a detailed look at the city's existing bus services and provided recommendations for improving service to meet the needs of the City's riders. In order to enhance the customer experience by improving the City's fare program through the use of technology, the City has launched mobile ticketing through Token Transit and is available to all fixed route riders. The City is also working to further leverage technology and to deploy a data platform that will assist in improving system performance, service reliability and real-time passenger information. The City hopes to have the new platform available to City staff and the public in FY 2020/2021. 2.6 — Major Trip Generators Major passenger trip destinations that the Banning transit system services are the Sun Lakes Plaza Shopping Center, the Walmart Supercenter in Beaumont, the Banning Justice Center, San Gorgonio Pass Hospital, Beaver and Loma Linda Medical Plazas, the Cabazon Outlet Stores, Desert Hills Premium Outlets and Casino Morongo and the Mt. San Jacinto College Pass Campus. There is a high demand for service to these destinations whether for employment, necessities or pleasure. 2.7 — Recent Service Changes All of the City's recent service changes have been related to the COVID-19 pandemic which has resulted in a drastic decrease in ridership. Changes include slightly reducing operating hours and minor revision to Route 6 (see below), which includes the elimination of the furthest east stop in Cabazon during the later hours. Additionally, the City has limited the amount of passengers on buses in order to adhere to social distancing guidelines Route Operating Hours Revised Operating Hours Route 1 4:30am — 10:11 pm 5:00am — 10:11 pm Route 5 5:30am — 6:49pm 5:30am — 6:49pm Route 6 6:OOam — 6:32pm 7:40am — 5:44pm 51 29 City of Banning Short Range Transit Plan Chapter 3: Future Service Plans, Fare Changes, Capital Planning and Marketing 3.1 — Planned Service Changes FY 2020/2021 — FY 2022/2023 The City currently does not have any formalized service changes planned for the immediate future. The City will continue to monitor ridership levels as they are projected to increase due to implemented changes related to the Banning/Beaumont agreement as well as planned commercial and residential development within the City. The City hopes to learn more about possibilities for improving it's services through the development of a Comprehensive Operational Analysis planned for FY 2020/2021. One such possibility that the City plans to research is the opportunity, if any, for a desert link route. 3.2 — Marketing Plans and Promotions Efforts have been made to market the Banning transit system over the past year and will continue in the coming years. These efforts include purchasing advertising on a map of the San Gorgonio Pass Area, distribution of route maps by delivery to the library, Chamber of Commerce, San Gorgonio Memorial Hospital, Mt. San Jacinto Pass Campus, local hotels, businesses and social media outlets. Additionally, the City has developed a new brand for the transit system called "Banning Connect": '�"\ BANNINII CIINNEI'T As part of these rebranding efforts the City is currently redesigning route maps, bus stop signs, fliers and exterior/interior bus graphics. The City's efforts to promote ridership will include the following in this upcoming fiscal year: 1. Outreach programs to schools and at community events. 2. Attend senior community meetings to provide information. 52 City of Banning Short Range Transit Plan 3. Continue participation in the MSJC GO -PASS Program to encourage ridership of college students. 4. Articles in local papers highlighting new transportation routes. 5. Incorporate and coordinate travel training opportunities for Pass Passengers with regional providers including SunLine, RTA and Beaumont. 6. Offer "Rider Appreciation Day" to raise awareness of benefits of public transportation. 7. Continue to participate with Transportation Now, Senior Transportation Assistance Group, Pass Area Senior Connections, Pass Area Veterans Assistance, Cabazon Community Resources and other efforts. 8. Develop an advertising campaign that will promote Banning Pass Transit by increasing visibility and awareness of the services provided. The Banning transit system strives to operate service in a manner that will maximize system productivity, efficiency, as well as the use of subsidies. General goals include: • Develop an ongoing planning process with key agencies and organizations within the region. • Ensure that services are operated in a manner to maximize safety, to the riders, the public and the operators. • Develop a core group of services that connect key activity points and commit to providing service along those corridors. • Continually review all services to evaluate the efficiency and needs of the transit system. 3.3 — Project Ridership Growth For the past decade the City of Banning has observed very little private development projects that would have a noticeable impact to ridership. Over the past several months the City has seen much more development activity including entitlements of various commercial developments that could potentially act as ridership generators. There are also two large specific plan developments that amount to approximately 7,700 residential units, multiple schools, commercial/retail phases and parks. Additionally, and as previously mentioned in the report, the new agreement with the City of Beaumont resulted in a noticeable increase in ridership. This increase was short lived due to the COVID-19 pandemic, which drastically impacted ridership because of the 'shelter in 53 City of Banning Short Range Transit Plan place" orders and the closure of many business. It is unknown how long the recovery period will last. 3.4 — Proposed Fare Structure Changes There are no fare structure changes at this time. 3.5 — Capital Planning Rolling stock In an effort to accomplish our SRTP goals, the City will continue to keep an efficient and reliabile rolling stock. As part of this task, the replacement of buses is essential. The City currently plans to replace one bus in FY 2020/2021 further described in Chapter 4. Fixed route vehicles range from 3 years to 10 years in age (6.2 years average age) and Dial -A -Ride vehicles range from 2 years to 17 years in age (approximately 10 years average age). The City plans to replace vehicles at or near the 12 year age. Fueling Station The City currently owns and operates a Compressed Natural Gas (CNG) fueling facility used to fuel the City's CNG fleet. The facility is well beyond it's useful life and is currently planned and fully funded for replacement. The City has tentatively slowed the progression of this project to consider the feasibility of electrifying the City's transit fleet; see table 4.4. for more information. Garage Improvements The City's transit fleet is currently maintained in the City's fleet garage located at the City's corporate yard. The garage is shared by all City departments (e.g. police, water, wastewater, streets, etc.) and nearing full capacity. The City will soon enter the planning stage of expanding the City's fleet operations including the expansion of the garage. This improvement would be funded by all City departments as it moves forward. Bus Shelters The City plans to provide for a good experience when utilizing the transit system by providing for attractive, comfortable and safe bus shelters while waiting for their bus. The City maintains it's bus shelters weekly (e.g. emptying trash, washing, etc.). There is a current need for the addition/replacement of bus shelters throughout the City. The City currently has nine bus shelters. The City plans to replace it's existing bus shelters beginning in fiscal year 21/22. At an estimated improvement cost of $13,500, the replacement of bus shelters would occur over a 5 year period. 54 City of Banning Short Range Transit Plan Table 3 FY 2020/2021 SRTP Highlights Highlights planned for the upcoming fiscal year include: o Process annual renewal of Interagency Services Agreement with the City of Beaumont o Complete rebranding of the City's transit system including posting new bus stop signs and placing new logos on the exterior/interior of transit fleet o Continue with marketing the City's transit system to improve ridership o Fill the newly funded Transit Manager position o Deploy a new data platform that will assist in improving system performance, service reliability and real-time passenger information o CNG Station Improvements o Purchase of new fixed route bus Table 3 - Operating and Capital Data Banning Transit System FY 16/17 FY 17/18 FY 18/19 FY 19/20 (Est. Based on 3rd Quarter Actuals) FY 20/21 Planned System Wide Ridership 133,185 126,793 116,748 96,526 199,010 Operating Cost Per Revenue Hours $71.11 $73.08 $74.27 $41.43 $71.13 55 City of Banning Short Range Transit Plan Chapter 4: Financial Planning 4.1 — Operating and Capital Budget For FY 2020/2021, operating funds needed to operate the Banning Transit System are $1,537,300 for the Fixed Route. The operating funds consist of $1,375,754 in local transportation funds (LTF), projected farebox revenue of $160,446, and additional miscellaneous funding in the amount of $1,100. Operating expenses also includes $135,000 for the preparation of a Comprehensive Operational Analysis. See Table 4 at the end of this section. The replacement of one bus is also included in this SRTP along with a request for funding in the amount of $550,000 of STA PUC 99313 funds, as shown in Table 4A below. The City's farebox revenue actuals were less that originally projected in FY2018/2019 resulting in a below ten percent farebox recovery ratio (9.61 %). As of the third quarter in FY 2019/2020 the City's transit operations seem to be doing well with an estimated farebox recovery ratio of 13.39%. At this time the City does not fully understand the resulting impacts of COVID-19 and related operational changes which have severely affected farebox revenue leading into the fourth quarter and expected to run through the beginning of FY 2020/2021. As identified in Table 4B, the City projects a farebox recovery ratio of 11.11 % in FY 2020/2021. 56 City of Banning Short Range Transit Plan OFRIVERSIDE COUNTY TRANSPOR1ATION COMMISSION Table 4.0 - Summary of Funding Requests - FY 2020121 City of Banning Operating Project Total Amount of Floes FARE LTV OTHR LCL SGR PUC00313 SGR PUC99314 SGR-0B STA PUC99313 STA RUC Sad14 Comprehensive Operation Analysis 5135000 $135,000 Operating Assistance (BUS) $1537300 $100,446 $1375,754 $1,100 Operating Assistance(DAR) 5194,857 522,550 $172,307 Sub-M.I apemen, $1067,157 $102,995 51683,061 $1,100 50 50 SO 50 $0 Capital Project Total Amount M Funds FARE CIF OTHR LCL SGR PUC99313 SGR PUC99314 SGR-OB STA PUC99313 STA PUC99314 Bus Replacement - 21-01 Capitalized Fleet Preventative Maintenance-21-02 0550000 539,878 538,436 52,286 $39,676 $494,987 514291 51111-10141Capital $589,878 50 00 $0 536436 52,286 039,676 $494,987 514291 Total Operating A Capital $2,457,035 $182,996 011693,061 $1,100 538,436 $2,286 T3913713 $494,987 014291 FY 2020121 Projected Funding Details FARE LTF OTHR LCL Total Estimated Operating Funding Request SGR PUC99313 SGR PUC99314 SGR-0B STAPUC99313 5102996 51,603,061 $1,100 $1,067,157 538,436 $7,288 539,878 1494,987 STAPUC99314 514291 Total Estimated Capital Funding Request $589,878 Total Funding Request 52457,035 57 City of Banning Short Range Transit Plan RIRIVERSIDE COUNTY TRANSPORTATION COMMISSION FY 2020/21 SRTP City of Banning Table 4.0 A - Capital Project Justification Project Number: 21-01 FTIP No: Not Assigned - New Project Project Name: Bus Replacement Category: Bus Sub-Cateciorv: Replacement Fuel Type: [:NG Project Description: Bus Replacement Proiect Justification: Funding for a new bus is needed to replace an older bus that is beyond its useful life. The new bus will increase reliability of our fleet and enhance the riding experience for our passengers_ Project Schedule: Start Date Completion Date October 2020 March 2021 PROJECT FUNDING SOURCES {REQUESTED): Fund Type Fiscal Year Amount STA PUC99313 FY 2020/21 $550,000 Total $550,000 PRIOR YEAR PROJECTS OF A SIMILAR NATURE WITH UNEXPENDED BALANCE INCLUDING PROJECTS APPROVED BUT NOT YET ORDERED FTA Grant No. FTIP ID No. RCTC/SRTP Project No. Description 58 36 City of Banning Short Range Transit Plan OFRIVERSIDE COUNTY TRANSPORTATION COMMISSION FY 2020121 SRTP City of Banning Table 4.0 A - Capital Project Justification Protect Number: 21-02 FTIP No: Not Assigned - New Project Project Name: Capitalized Fleet Preventative Maintenance Cateaorv: Bus Sub -Category: Rehabilitation/Improvement Fuel Type: CNG Project Description: Preventative maintenance of existing fleet. Proiect Justification: PM activities in order to keep the transit Fleet operating in an effective and reliable manner. Proiect Schedule: Start Date Completion Date July 2020 June 2021 PROJECT FUNDING SOURCES (REQUESTED): Fund Type Fiscal Year Amount SGR-OB FY 2020/21 $39,878 Total $39,878 PRIOR YEAR PROJECTS OF A SIMILAR NATURE WITH UNEXPENDED BALANCE INCLUDING PROJECTS APPROVED BUT NOT YET ORDERED FTA Grant No. FTIP ID No. RCTC/SRTP Project No. Description 59 City of Banning Short Range Transit Plan Table 4B - Fare Revenue Calculation (consistent with Commission Farebox Recovery Policy) Revenue Source Included in Farebox Calculation FY 18/19 FY 19/20 (Est. Based on 3rd Quarter Actuals) FY 20/21 Planned 1. Passenger Fares 111,068 84,363 182,996 2. Interest 1,089 -2,377 1,100 3. General Fund Supplement 78,000 23,000 32,374 4. Measure A 5. Advertising Revenue 6. Gain on Sale of Capital Assets 7. CNG Revenue 8. Lease/Other Revenue 9. Federal Excise Tax Refund 10. Investment Income 11. Calpers CERBT 12. Fare Revenues from Exempt Routes 13. Other Revenues $1,026 $512 TOTAL REVENUES for Farebox Calculation $191,183 $105,498 $216,470 TOTAL OPERATING EXPENSE for Farebox Calculation $1,989,651 $787,996 $1,948,627 FAREBOX RECOVERY RATIO 9.61% 13.39% 11.11% 60 38 City of Banning Short Range Transit Plan 4.2 — Funding Plans to Support Proposed Operating and Capital Program Capital projects are funded through STA funds, Public Transportation Modernization, Improvement, and Service Enhancement Account Program and Proposition 1B Security grants for Banning transit. Operating costs will be fully funded through LTF funds, farebox revenue and interest. The City plans to begin an advertising program to generate additional revenue as well as to pursue available grant opportunities. TABLE 4.1: SUMMARY OF FUNDS REQUESTED FOR FY 21/22 Project Description Total Amount of Funds LTF STA State of Good Repair LCTOP Fare Box Other Fixed Route Operating Expenses $1,575,705 $1,410,148 $164,457 $1,100 DAR Operating Expenses $199,729 $176,615 $23,114 Sub -Total: Operating $1,775,434 $1,586,763 $0 $0 $0 $187,571 $1,100 Project Description Capital Project Number Total Amount of Funds LTF STA State of Good Repair LCTOP Fare Box Other Fleet Maintenance Garage Upgrades 22-02 $250,000 $250,000 Replace Paratransit Bus 22-03 $70,000 $70,000 Bus Shelters 22-04 $27,000 $27,000 Sub -Total: Capital $347,000 $0 $347,000 $0 $0 $0 $0 Total: Operating and Capital $2,122,434 $1,586,763 $347,000 $0 $0 $187,571 $1,100 61 39 City of Banning Short Range Transit Plan TABLE 4.2: SUMMARY OF FUNDS REQUESTED FOR FY 22/23 Project Description Total Amount of Funds LTF STA State of Good Repair LCTOP Fare Box Other Fixed Route Operating Expenses $1,647,755 $1,480,655 $166,000 $1,100 DAR Operating Expenses $208,945 $185,445 $23,500 Sub -Total: Operating $1,856,700 $1,666,100 $0 $0 $0 $189,500 $1,100 Project Description Capital Project Number Total Amount of Funds LTF STA State of Good Repair LCTOP Fare Box Other Bus Replacement 23-01 $550,000 $550,000 Bus Shelters 23-01 $30,000 $30,000 Sub -Total: Capital $580,000 $0 $580,000 $0 $0 $0 $0 Total: Operating and Capital $2,436,700 $1,666,100 $580,000 $0 $0 $189,500 $1,100 62 City of Banning Short Range Transit Plan 4.3 — Regulatory and Compliance Requirements ADA The City of Banning submitted an Americans with Disabilities Act Paratransit Plan to the FTA on January 26, 1992. Fixed route buses are equipped with ADA compliant mobility device lifts and are accessible to persons with disabilities. A procedure is in place to provide service to a customer in a mobility device should a fixed route bus lift fail. Dial -A -Ride services provide ADA complementary paratransit service for the fixed route services operated by Banning transit system. The system uses a self -certification process with professional verification. Title VI Banning transit system does not utilize federal funds for operating expenses. As such, Title VI requirements do not currently apply to the transit system. Alternatively Fueled Vehicles (RCTC Policy) Fixed -route buses are CNG powered and currently fueled at a City owned and operated CNG fueling station. Dial -A -Ride vehicles (which are less than 33,000 lbs. GVW and 15- passenger capacity), administrative and driver relief vehicles are gasoline -powered. Future vehicle purchases will be in compliance with the RCTC and South Coast Air Quality Management District (AQMD) policies regarding alternative fuel transit vehicles. The City is commencing the assessment of moving towards an electrified fleet as well. TDA Triennial Audit California's Transportation Development Act (TDA) requires that a triennial performance audit be conducted of public transit entities that receive TDA revenues. The performance audit serves to ensure accountability in the use of public transportation revenue. The most recent TDA was completed in FY 2019/2020 (Y2016 — 2018). 63 41 City of Banning Short Range Transit Plan Audit Recommendations (FY 2016-2018) Action(s) and Result Ensure timely completion and submittal of external TDA financial reports. The City's Financial Department will reach out to the TDA fiscal auditor and RCTC to coordinate the timing of financial close-out by the City and completion of the external TDA financial reports Continue to pursue a reimbursement agreement from RTA and Mt. San Jacinto College (MSJC) for Go -Pass riders The City will continue to reach out to MSJC and RTA to work on a reimbursement agreement. Include a link to Beaumont Transit on the Banning Transit Web Page This item has been completed. The City has added a list of regional agencies (Beaumont, RTA, SunLine and OmniTrans, Metrolink) 64 42 City of Banning Short Range Transit Plan 4.4 — Open Projects Project Name SRTP Capital Project No's Project Element Funding Cate or Project Timeline (Months)* Total Project Cost Unfunded Balance ADA Accessible Van 09-6 2 1 18 $37,997 Schedule Holders for Bus Stops 09-8 6 1 12 $5,000 GPS System for Dial -A -Ride 09-9 6 1 12 $25,000 Paratransit Scheduling Software 09-10 6 2 24 $25,000 $10,000 Computer Equipment 09-11 6 1 12 $53,247 Security Cameras on Buses 09-13 5 2 18 $44,255 $15,000 Automated Enunciator & Display Equipment 09-16 5 6 $966 Replacement Coach - Prop 1B FY 14/15 15-01 1 - Wireless Communication Download System Prop 1 B - Security FY 14/15 15-02 6 2 24 $19,189 $15,000 Heavy Duty Hydraulic Lift 17-01 4 1 24 $50,000 Transit Office Building Security Project 17-02 4 1 12 $19,199 ADA Accessible Van 18-01 1 1 18 $47,997 Schedule Holders for Bus Stops 18-02 4 1 12 $50,000 GPS System for Dial -A -Ride 18-03 7 2 12 $15,362 $10,000 CNG Facility 19-01 4 1 24 $400,000 ADA Paratransit Mini -Bus Replacement 19-02 1 1 12 $75,000 State of Good Repair FY17/18 19-03 7 1 12 $38,307 Heavy Duty Hydraulic Lift 20-01 4 1 24 $75,000 CNG Facility 20-02 4 1 24 $325,000 SGR FY18/19 7 1 18 37,740 $1,344,259 $50,000 Project Elements: Funding Category: 1 Revenue Vehicle Purchase 1 Fully Funded 2 Non -Revenue Vehicle Purchase 2 Partially Funded 3 Vehicle Systems Equipment 4 Building, Land and Facilities Project baseline is 7/1/2020 5 FY 6 Debt Service 7 Maintenance 65 City of Banning Short Range Transit Plan TABLES 1. Table 1 Individual Route Description (Chapter 1, 1.3) 2. Table 1.1 Fleet Inventory (Chapter 1, 1.6) 3. Table 2 Service Provider Performance Target Report (Chapter 2, 2.1) 4. Table 2.1 FY 2020/21 SRTP Performance Report (Chapter 2, 2.2) 5. Table 2.2 SRTP Service Summary (Chapter 2, 2.3) 6. Table 2.2A Summary of Routes (Chapter 2, 2.3) 7. Table 2.3 SRTP Route Statistics (Chapter 2, 2.4) 8. Table 3 Highlights of the FY 20/21 Short Range Transit Plan (Chapter 3) 9. Table 4 Summary of Funds Requested for FY 2020/21 (Chapter 4, 4.1) 10. Table 4A - Capital Project Justification (Chapter 4, 4.1) 11. Table 4B Fare Revenue Calculation (Chapter 4, 4.1) 12. Table 4.1 (Chapter 4, 4.2) 13. Table 4.2 ( Chapter 4, 4.2) 14. Table 4.3 Recommendations/Updates of FY 2016-2018 (NEW) TDA Triennial Performance Audit Report (Chapter 4, 4.3) 66 44 City of Banning Short Range Transit Plan ATTACHMENT NO. 1 INTERAGENCY SERVICES AGREEMENT INTERAGENCY SERVICE AGREEMENT BETWEEN THE CITY OF BANNING AND THE CITY OF BEAUMONT THIS AGREEMENT is made and entered into the latter of the 1st day of July, 2019 or the date upon execution by both parties by and between the City of Banning, a municipal corporation, 99 E Ramsey Street, Banning, California 92220 (hereinafter referred to as 'BANNING"); and the City of Beaumont, a municipal corporation, 550 East 6th Street, Beaumont, California 92223 (hereinafter referred to as "BEAUMONT"). The annual term of this agreement shall coincide with the fiscal year of July 1st to June 30th. RECITALS: WHEREAS, BANNING and BEAUMONT are empowered by law to provide the public with convenient, safe, and accessible transportation within their respective jurisdictions; and WHEREAS, BANNING and BEAUMONT each operate a public bus transit system; and WHEREAS, BANNING and BEAUMONT desire to cooperate and coordinate in bus route planning, scheduling, stops, transfers, fares and information dissemination; and WHEREAS, both parties agree that this Agreement shall be non -financial in nature; and WHEREAS, this Agreement shall supersede any and all previous service agreements concerning public transit between BANNING and BEAUMONT. NOW, THEREFORE, it is mutually understood and agreed by BANNING and BEAUMONT as follows: ARTICLE 1. GENERAL AUTHORITY The City Managers ("City Manager"), or their designees, of BANNING and BEAUMONT, are hereby made the authorized representative, respectively, of BANNING and BEAUMONT to grant such authorizations and take such further actions as may be necessary to effectuate this Agreement 68 ARTICLE 2. PUBLIC INFORMATION BANNING and BEAUMONT agree to cooperate in providing the public with specific bus transit information, advertising the operations of both agencies and promoting the general use of public transit. ARTICLE 3. STOPS A. BANNING and BEAUMONT agree to cooperate in the location, installation and maintenance of the following jointly used bus stops, including the use of the other's posts: (1) Walmart Transfer Station -1540 East 2nd Street, Beaumont, CA 92223; and (2) San Gorgonio Memorial Hospital - 600 North Highland Springs Avenue, Banning, CA 92220 B. Each party shall be solely responsible for claims for damages arising out of its installation of its bus stop signs or passenger amenities and its transportation and related services. C. Each party shall implement the following boarding restrictions within its respective service area where duplication of service or potential revenue loss may occur, including: BEAUMONT will limit BANNING to no more than three buses per hour at the Walmart Transfer Station; and BANNING will limit BEAUMONT to no more than three buses per hour at the San Gorgonio Memorial Hospital bus stop. Neither party will board passengers at any other bus stop within the other party's jurisdiction. D. Each party shall be responsible for obtaining any required licenses or permits and paying any necessary fees in order to establish bus stops, install amenities or operate service in either service area. ARTICLE 4. FARES Fares may vary in accordance with adopted policies of each party. Each party shall retain all fares collected in the operation of their service. ARTICLE 5. TRANSFER CONNECTIONS BANNING and BEAUMONT agree to facilitate minimization of passenger waiting time, and both parties shall coordinate schedules whenever practical. 69 ARTICLE 6. TRANSFER A. BANNING shall accept BEAUMONT'S transfer tickets or media valued at BANNING's base fare for that service toward BANNING's regular fixed route service at the Walmart Transfer Station and San Gorgonio Hospital bus stop. In the event that BEAUMONT'S base fare is valued at more than BANNING'S base fare, no change or credit will be due to the passenger. Passengers are not required to top -up their fare to cover any shortfall between the BEAUMONT'S and BANNING'S base fares. Transfer media includes a one- time transfer ticket issued by BEAUMONT. B. BEAUMONT shall accept BANNING'S transfer tickets or media valued at BEAUMONT'S base fare for that service toward BEAUMONT'S regular fixed route service at the Walmart Transfer Station and San Gorgonio Hospital bus stop. In the event that BANNING'S base fare is valued at more than BEAUMONT'S base fare, no change or credit will be due to the passenger. Passengers are not required to top -up their fare to cover any shortfall between the BANNING'S and BEAUMONT'S base fares. Transfer media includes a one- time transfer ticket issued by BANNING. C. BANNING shall accept BEAUMONT'S Commuter plus Local Day or Monthly Passes as transfer media for a one -dollar ($1) discount on BANNING'S Commuterlink buses with their applicable premium fare. D. BEAUMONT shall accept BANNING'S Commuter plus Local Day or Monthly Passes as transfer media for a one -dollar ($1) discount on BEAUMONT'S Commuterlink buses with their applicable premium fare. E. The transfer ticket or media shall not be issued on or valid on Dial -A -Ride or other curb -to -curb service. F. Until such time as both agencies use electronic fare media (e.g. phone applications), such as Token Transit, electronic fare media is excluded from this agreement. G. Each party shall accept the other party's valid employee identification, on all fixed route and commuter services in lieu of payment of fare. H. BANNING shall accept BEAUMONT'S Military Veteran Identification for purchase of BANNING'S reduced Veterans Fares. I. BEAUMONT shall accept BANNING'S Military Veteran Identification for purchase of BEAUMONT'S reduced Veterans fares. ARTICLE 7. OPERATIONAL INFORMATION Each party shall formally inform the designated representative of each City of 70 future plans for route and schedule changes, exclusive of temporary demand and emergency situations, no later than 30 days before the changes are scheduled to be implemented. ARTICLE 8. CONTROL AND RESPONSIBILITY A. Each party to this Agreement, in its operations pursuant hereto, is acting as an independent contractor and agrees to defend, indemnify and hold the other party, including its officers, directors, employees, agents, subcontractors and suppliers, harmless from and against all claims, losses, damages and expenses, including attorney's fees, on account of any loss, damage or claim, including bodily injury to or death of any person, or for property damage arising out of such party's performance of services described in this Agreement, unless, and to the extent, caused by the negligence, gross negligence or intentional conduct of the other party. B. Each party to this agreement shall indemnify, defend and hold harmless the other party, including its officers, directors, employees, agents, subcontractors and suppliers, from and against any and all liability or expense including any claim of liability and any and all losses or costs, including legal expenses and costs of expert witnesses and consultants, that may be imposed by the other party solely by virtue of the provisions of Section 895.2 of the California Government Code. ARTICLE 9. SERVICE TO BE OPERATED Neither party may operate duplicating services in the other's jurisdiction without the written approval of the other party's elected city council. Every attempt shall be made to coordinate alignments, schedules, stops, fare policies, and route planning for the safety and convenience of the public and in accordance with Article 5 - Relationships Between Operators - of the Transportation Development Act. ARTICLE 10. COMPLIANCE WITH AMERICANS WITH DISABILITIES ACT (ADA) Each party shall be solely responsible for complying with the Americans with Disabilities Act of 1991 (ADA) as amended, including the provision of parallel ADA demand response service along each party's fixed routes operated in the other party's service area. ARTICLE 11. NO MONETARY CLAIMS Neither party shall have any claims against or liabilities to the other party on account of expenses incurred or revenues received or lost as a result of this Agreement except as otherwise provided to the contrary herein. ARTICLE 12. TERMS OF THE AGREEMENT 71 This Agreement shall be effective on July 1, 2019, or the date of full execution by both parties, whichever date is later, and will remain in effect for a term of one year. Prior to December 15th of the existing year, both parties will meet at least once to discuss coordination of services for the following fiscal year, as well as to discuss an extension of this agreement by an additional subsequent term for one year. Notwithstanding the forgoing sentence, either party may terminate this agreement by giving 60 days written notice to the other party. ARTICLE 13. GOVERNING LAW; SEVERABILITY. This Agreement is in all respects governed by California law and venue for any dispute shall be in Riverside County. If any article, section, part or sentence of this Agreement or the application thereof is declared invalid for any reason, such invalidity shall not affect the other provisions of this Agreement which can be given effect without the invalid provision or application, and to this end the provisions of this Agreement are declared to be severable. ARTICLE 14. INSURANCE. The parties each verify that they are a self -insured entity or maintain insurance coverage through a Joint Powers Authority in reasonable and customary amounts for their respective operations. ARTICLE 15. COMPLIANCE WITH LAWS. Each party shall observe and comply with the Transportation Development Act of 1971, all other applicable laws, ordinances, codes and regulations of governmental agencies, including federal, state, municipal and local governing bodies having jurisdiction over any or all of the services, including all provisions of the Occupational Safety and Health Act of 1979 as amended, all California Occupational Safety and Health Regulations, and all other applicable federal, state, municipal and local safety regulations. All services performed by either party must be in accordance with these laws, ordinances, codes and regulations. ARTICLE 16. NOTIFICATION AND MAILING ADDRESSES Any requests and demands made between the parties pursuant to this Agreement are to be directed as follows: CITY OF BEAUMONT: 550 East 6th Street Beaumont, CA 92223 Attn: Todd Parton City Manager (951) 769-8520 CITY OF BANNING: 99 East Ramsey Street Banning, CA 92220 Attn: Doug Schulze City Manager (951) 922-3104 72 Any notices of service and schedule changes are to be directed as follows: CITY OF BEAUMONT: 550 East 6th Street Beaumont, CA 92223 Attn: Elizabeth Gibbs Community Services Director (951) 769-8521 ARTICLE 17. ENTIRE AGREEMENT. CITY OF BANNING: 99 East Ramsey Street Banning, CA 92220 Attn: Art Vela Public Works Director (951)922-3130 The terms and conditions of this Agreement represents the entire agreement between the parties with respect to its subject matter. This Agreement shall supersede any and all prior contracts between the parties, regarding the subject matter of this Agreement. The terms and conditions of this Agreement shall not be altered or otherwise modified except by a written amendment executed by both parties. ARTICLE 18. NO THIRD PARTY BENEFICIARIES. This Agreement is not intended to, and shall not be interpreted to, create any rights or establish any standard of care with regards to any third party who is not a signatory and party to this Agreement. IN WITNESS WHEREOF, the parties hereto have caused this Agreement to be executed on the date first above written. CITY OF BEAUMONT CITY OF BANNING By By Julio Martinez, Mayor Art Welch, Mayor APPROVED AS TO FORM: APPROVED AS TO FORM: By By John 0. Pinkney, City Attorney Kevin G. Ennis, City Attorney 73 Any notices of service and schedule changes are to be directed as follows: CITY OF BEAUMONT: 550 East 6th Street Beaumont, CA 92223 Attn: Elizabeth Gibbs Community Services Director (951) 769-8521 ARTICLE 17. ENTIRE AGREEMENT. CITY OF BANNING: 99 East Ramsey Street Banning, CA 92220 Attn: Art Vela Public Works Director (951)922-3130 The terms and conditions of this Agreement represents the entire agreement between the parties with respect to its subject matter. This Agreement shall supersede any and all prior contracts between the parties, regarding the subject matter of this Agreement. The terms and conditions of this Agreement shall not be altered or otherwise modified except by a written amendment executed by both parties. ARTICLE 18. NO THIRD PARTY BENEFICIARIES. This Agreement is not intended to, and shall not be interpreted to, create any rights or establish any standard of care with regards to any third party who is not a signatory and party to this Agreement. IN WITNESS WHEREOF, the parties hereto have caused this Agreement to be executed on the date first above written. CITY OF B s., 7 CITY OF BANNING J lio ."tinez, Mayor , APPROVED AS TO FORM: By By Art Welch, Mayor APPROVED AS TO FORM: By n 0. ' inkn: f ity Attorney Kevin G. Ennis, City Attorney 74 Any notices of service and schedule CITY OF BEAUMONT: 550 East 6th Street Beaumont, CA 92223 Attn: Elizabeth Gibbs Community Services Director (951) 769-8521 ARTICLE 17. ENTIRE AGREEMENT. changes are to be directed as follows: CITY OF BANNING: 99 East Ramsey Street Banning, CA 92220 Attn: Art Vela Public Works Director (951)922-3130 The terms and conditions of this Agreement represents the entire agreement between the parties with respect to its subject matter. This Agreement shall supersede any and all prior contracts between the parties, regarding the subject matter of this Agreement The terms and conditions of this Agreement shall not be altered or otherwise modified except by a written amendment executed by both parties. ARTICLE 18. NO THIRD PARTY BENEFICIARIES. This Agreement is not intended to, and shall not be interpreted to, create any rights or establish any standard of care with regards to any third party who is not a signatory and party to this Agreement. IN WITNESS WHEREOF, the parties hereto have caused this Agreement to be executed on the date first above written. CITY OF BEAUMONT CITY OF BAN By Julio Martinez, Mayor APPROVED AS TO FORM: By John 0. Pinkney, City Attorney By Art Welch ayor APPROVED AS TO FORM: By%�- Kevin G. Ennis, CityAttorney � RL ryt I aw.14 Assr. Ci N ATTost..0140 75 RESOLUTION 2019-81 RESOLUTION OF THE CITY COUNCIL OF THE CITY OF BANNING, CALIFORNIA, APPROVING AN INTERAGENCY SERVICES AGREEMENT BETWEEN THE CITY OF BANNING AND THE CITY OF BEAUMONT FOR THE PURPOSE OF PROVIDING COORDINATED TRANSIT SERVICES WHEREAS, on October 22, 2002 the City Council of the City of Banning approved Resolution 2002-76, "Resolution of the City Council of the City of Banning Authorizing the Execution of an Agreement with the City of Beaumont to Provide Coordinated Transit Services"; and WHEREAS, the City of Beaumont recently approved their Short Range Transit Plan for fiscal year 2019-2020, which included a plan to remove the City of Beaumont's Route 2, which is the route that currentlyoperates along the Ramsey Street corridor; and WHEREAS, with the removal of Route 2 from the City of Beaumont's transit operation, there remains a need to coordinate services for Beaumont and Banning transit dependent citizens during transfers from one agency's transit system to the other; and WHEREAS, City of Banning and City of Beaumont met to discuss terms and condition contained in the Interagency Services Agreement for each respective transit operation. NOW, THEREFORE, BE IT RESOLVED by the City Council of the City of Banning as follows: SECTION 1. The Banning City Council adopts Resolution 2019-81, approving the Interagency Services Agreement between the City of Banning and the City of Beaumont for the purpose of providing coordinated transit services. SECTION 2. The City Clerk shall certify to the adoption of this Resolution and shall cause a certified resolution to be filed in the book of original resolutions. PASSED, APPROVED AND ADOPTED this 25th day of June 2019. Arthur L. e ch, Mayor City of Banning 1 76 ATTEST: Daryl Betancur, Deputy City Clerk City of Banning APPROVED AS TO FORM AND LEGAL CONTENT: Kevin G. Ennis, City Attorney Richards, Watson & Gershon [THIS SPACE INTENTIONALLY LEFT BLANK] CERTIFICATION: I, Daryl Betancur, Deputy City Clerk of the City of Banning, California, do hereby certify that the foregoing Resolution 2019-81, was duly adopted by the City Council of the City of Banning, California, at a regular meeting thereof held on the 25th day of June, 2019, by the following vote, to wit: AYES: Happe, Wallace, & Welch NOES: None ABSTAIN: None ABSENT: Peterson & Andrade CERTIFIED TO BE A TRUE AND CORRECT COPY OF THE ORIGINAL DOCUMENT ON FILE IN THE OFFICE OF THE CITY CLERK. BY la TIILE AcMV' C1€ I DATE 1 Y '24ISMOi 3 aryl Betancur, Deputy City Clerk City of Banning, Califomia 78 City of Beaumont SHORT RANGE TRANSIT PLAN FY 2020/21 - 2022/23 BEAUMONT CALIFORNIA 79 TABLE OF CONTENTS CHAPTER 1— SYSTEM OVERVIEW AND SERVICE PROFILE 4 1.1 Description of Service Area 4 1.2 Population Profile and Demographics 5 Ridership Demographics 6 1.3 Services - Fixed Route Transit Services and Paratransit Service, Regional Express Bus Service 7 Table 1 8 Fixed Route 9 Paratransit Services 9 Regional Express Bus Service 9 10 10 10 11 12 12 13 13 14 15 16 1.7 Existing Facilities and Bus Stop Amenities 17 1.8 Existing Coordination Between Transit Agencies 18 1.9 Prior or Existing Studies and Plans 18 CHAPTER 2 - EXISTING SERVICE AND ROUTE PERFORMANCE 18 2.1 Key Performance Indicators 19 Table 2.0 20 21 22 23 24 26 27 29 30 31 2.4 Service Performance 32 Route 2 32 Route 3 33 Route 4 33 Route 7 33 Route 9 34 Route 3/4 34 Commuter Link 120 34 Commuter Link 125 35 Dial A Ride (Paratransit) 35 Table 2.3 36 2.5 Productivity Improvement Efforts 38 1.4 Ridership, Revenue Miles, Revenue Hours Fixed Route Paratransit Services Regional Express Bus Service 1.5 Current Fare Structure Fare Collection Systems Incentive Programs and Ridership Promotion 1.6 Revenue Fleet Table 1.1 BUS Table 1.1 COM Table 1.1 DAR 2.2 SRTP Performance Report Table 2.1 2.3 SRTP Service Summary Table 2.2 Service Summary All Routes Table 2.2 Service Summary Excluded Routes Table 2.2 Service Summary Non -Excluded Routes Table 2.2 Service Summary BUS Table 2.2 Service Summary DAR Table 2.2A Beaumont SRTP 20/21 2 I Page 80 2.6 Major Trip Generators 39 2.7 Recent Service Changes 39 39 39 39 PLANNING, AND MARKETING 39 39 Ridership 40 40 40 Route 2 Route 3/4 Commuter 120 CHAPTER 3 — FUTURE SERVICE PLANS, FARE CHANGES, CAPITAL 3.1 Planned Service Changes 3.2 Future Marketing Plans, Studies, and Promotions to Promote Comprehensive Operations Analysis Travel Training Free Fare Promotion 41 Annual Promotions 41 Redevelopment of Walmart Regional Transportation Hub 42 3.3 Projected Ridership Growth 43 3.4 Proposed Fare Structure Changes 43 3.5 Capital Improvement Planning 43 Compressed Natural Gas Fueling Station (Projects 19-01 and 20-01) 43 Fleet Maintenance and Operations Facility (Project 20-02) 44 Replacement Vehicles (Project 20-06) 44 Electric Vehicle Charging Station (Project 20-07) 44 Table 3A 45 CHAPTER 4 — FINANCIAL PLANNING 46 4.1 Operating and Capital Budget 46 Operating Budget 46 Table4 47 Table 48 FareboxCalculations 48 Capital Budget 49 Compressed Natural Gas Fueling Station (Project 21-01) 49 Fleet Maintenance and Operations Facility (Project 21-02) 51 Bus Stop Signage and Amenities (Project 21-03) 53 Electric Vehicle Shuttle (Project 21-04) 55 Vehicle Communications for New Vehicles (Project 21-05) 57 Table 4.1 60 Table 4.2 62 4.3 Regulatory and Compliance Requirements 63 Table 4.3 64 4.4 Open Capital Projects 65 Table 4.4 67 Beaumont SRTP 20/21 3 I Page 81 CHAPTER 1- SYSTEM OVERVIEW AND SERVICE PROFILE 1.1 Description of Service Area The City of Beaumont's public transit system services approximately 50 square miles and includes the city of Beaumont and parts of unincorporated Riverside County area known as Cherry Valley. Additionally, Beaumont transports passengers to the commercial areas of Cabazon, including Casino Morongo and the Desert Hills Premium Outlet Malls. At the center of three major thoroughfares, including Interstate 10, Highway 60 and Highway 79, Beaumont offers fixed route, commuter link, and paratransit service. Passengers can connect easily with other Beaumont routes, as well as with regional transit providers such as Banning, Riverside Transit Agency (RTA) and Sunline Transit Agency at one central location, the Beaumont Walmart transit center. Beaumont operates two commuter link routes that connect San Gorgonio Pass area residents with San Bernardino County. This express service from Beaumont stops in Calimesa, the San Bernardino Transit Center (SBTC), Kaiser Permanente Redlands medical offices, and the Jerry L. Pettis Memorial Veterans Administration Medical Center (VA). The SBTC is centrally located within downtown San Bernardino and offers extensive connection possibilities for passengers, including the Metrolink train system, OmniTrans, Victor Valley Transit Agency (VVTA), RTA and Mountain Transit. Beaumont SRTP 20/21 Agrd mm 4 I Page 82 1.2 Population Profile and Demographics According to the most recent report published by California Department of Finance in May 2019, Beaumont is the fastest growing city in Riverside County. Beaumont has experienced a 3.99% population increase from January 2018 to January 2019, with a total population of 48,401. Since the 1980s, Beaumont population has increased exponentially, with the largest increase in the late 2000s. 60000 50000 40000 30000 20000 10000 0 Population Growth 1980 1990 2000 2010 2013 2014 2015 2020 Year Beaumont has twelve (12) schools located within Beaumont Unified School District consisting of seven (7) elementary schools, two (2) middle schools, two (2) senior high schools, and one (1) charter school. Transportation provided by Beaumont Unified School District was eliminated in 2008 and many families rely on Beaumont's public transportation system to transport youth passengers to and from school. Beaumont's youth population (age 18 and under) equals 36%1; however, ridership reports taken throughout the year show youth passengers make up 56% of the total passenger base in Beaumont. Beaumont has three large active adult communities, with another two located in Cherry Valley. Although the median age of residents in Beaumont is 35 years, persons over the age of 65 make up 13.6% of the population, not including those living in Cherry Valley2. The growing active adult communities and the corresponding increase in population for this age group may impact paratransit and fixed route needs. The mean household income in Beaumont is $88,701, slightly below California's statewide mean household income of $101,4933. However, the percentage of families in Beaumont whose income is below poverty level is 7.6%, while across the state the poverty level is higher at 10.4%. 12014-2018 American Community Survey 5-year Estimates U.S. Census Bureau 2 lbid 3 lbid Beaumont SRTP 20/21 5 I Page 83 iMc For California residents over the age of 16 years, 63.5% participate in the labor force, where Beaumont shows almost equal to the state at 61.1%. Beaumont residents make up two predominant races with Hispanic or Latino at 43.2%, while another 38.5% are White (not Hispanic or Latino). Asian, Native American, and Pacific Islander make most of the other races, as shown below4: 50.00% 40.00% 30.00% 20.00% 10.00% 0.00% 43.20% 38.50% Race 7.30% 8.00% 2 0.30% 0.10% Race Hispanic White d Black Asian • Other u Native American mi Pacific Islander Almost 89% of residents over 25 years have at least a high school diploma (or equivalent) with 16.6% earning a bachelor's degree and 8.7% a graduate or professional degrees. Finally, of the total population in Beaumont, civilian veterans equal 7.7%, while another 10% report being disabled'. Ridership Demographics Ridership surveys were conducted in December and January of this fiscal year as part of the Comprehensive Operations Analysis currently underway. There were 427 responses. General passengers surveyed indicate that almost 68% live in a household with an annual income of less than $30,000. Approximately half of the passengers ride the service five or more days per week, with 70.5% indicating that they lack access to a personal vehicle. Additionally, almost 54% state that they use the service to travel either to work or school. Of the passengers surveyed, 36.4% state that they are Hispanic or Latino and 70.3% are 25 years or age and over. 4 2014-2018 American Community Survey 5-year Estimates U.S. Census Bureau 5 Ibid 6lbid Beaumont SRTP 20/21 6 I Page 84 1.3 Services - Fixed Route Transit Services and Paratransit Service, Regional Express Bus Service As shown in Table 1, Beaumont operates seven days a week, as follows: Sunday Monday Tuesday Wednesday Thursday Friday Saturday Route 2 Route 2 Route 2 Route 2 Route 2 Route 3 Route 3 Route 3 Route 3 Route 3 Route 4 Route 4 Route 4 Route 4 Route 4 Route 3/4 * Peak Service Route 3/4 Route 7* Route 7* Route 7* Route 7* Route 7* Route 9* Route 9* Route 9* Route 9* Route 9* Commuter Commuter Commuter Commuter Commuter Commuter 120 120 120 120 120 120 Commuter Commuter Commuter Commuter Commuter 125 125 125 125 125 Beaumont SRTP 20/21 7 I Page 85 Table 1 Description of Routes Route Description 2 3 4 7 Weekday Weekday Weekday Downtown to Walmart with Express Service to Cabazon Major Destinations Second Street Marketplace and restaurants, Walmart Regional Connection Stop, San Gorgonio Hospital, 6th Street Downtown area, Civic Center, Chamber of Commerce, Library, Oak Valley Parkway Plaza, Mountain View Middle School, San Gorgonio Middle School and Beaumont High School Walmart to Cherry Valley via Sundance Second Street Marketplace and restaurants, Walmart Regional Connection Stop, San Gorgonio Hospital, Sundance Community, Mountain View Middle School, San Gorgonio Middle School, Albert Chatigny Community Recreation Center, Sports Park, Cherry Valley commercial, Cherry Valley Deviations and Beaumont High School Walmart to Downtown via 3 Rings Ranch Weekday (Peak Service) 9 Second Street Marketplace and restaurants, Walmart Regional Connection Stop, San Gorgonio Hospital, downtown residential areas, Glen View High School, library, 3 Rings Ranch Community, Palm Ave, Mountain View Middle School, San Gorgonio Middle School, Sports Park, Beaumont High School, north residential area, Albert Chatlgny Community Recreation Center, Pennsylvania Ave Tournament Hills and Fairway Canyon to Middle Schools and Beaumont High School I Following the Beaumont School District calendar: Western masterplan communities of Tournament Hills, Fairway Canyon to Beaumont High School, Mountain View Middle School, San Gorgonio Middle School, Oak Valley Shopping Center Weekday (Peak Seneca Springs to Middle Schools and Following the Beaumont School District calendar: Southern masterplan communitiy Service) Beaumont High School of Seneca Springs, Beaumont High School, Mountain View Middle School, and San Gorgonio Middle School 3/4 CL 120 City Wide DAR Weekend Walmart to Cherry Valley via Downtown Second Street Marketplace and restaurants, Walmart Regional Connection Stop, San Gorgonio Hospital, downtown residential areas, Glen View High School, library, 3 Rings Ranch Community, Palm Ave, Mountain View Middle School, San Gorgonio Middle School, Sports Park, Beaumont High School, Cherry Valley Commercial, north residential area, Albert Chatigny Community Recreation Center, Pennsylvania Ave Weekday and Walmart to San Bernardino Transit Saturday Center Weekday Walmart, Beaumont Civic Center, Calimesa downtown shopping centers, Calimesa Library, San Bernardino Transit Center Walmart to Loma Linda Veterans Hospital Walmart, Beaumont Civic Center, Calimesa downtown shopping centers, Calimesa Library, Redlands Commercial area including Mountain Grove Plaza, Redlands Amazon Distribution Centers, Kaiser Redlands Medical Office, Pharoh's Kingdom, Loma Linda Veteran's Affairs Hospital and Loma Linda Medical Center Weekday Demand Response/Reservation Based Service for Seniors 65+, and persons certified under American Disability Act (ADA) that live in the City of Beaumont and parts of Cherry Valley who are going to places in Beaumont or certain areas within Cherry Valley. Additionally, service is provided to persons who livewithing 3/4 of a mile from a FR stop and goingto a destination also within an area of 3/4 of a mile from a FR stop 86 Fixed Route Beaumont operates five weekday fixed routes, two in peak service only, and one weekend fixed route. Fixed Route service hours are: Monday through Friday Saturday and Sunday 6:30 a.m. to 7:26 p.m. 8:00 a.m. to 6:00 p.m. During the holidays of Martin Luther King Jr. Day, Presidents' Day, Columbus Day, Veterans Day, and Day after Thanksgiving, Beaumont operates limited service and follows a Saturday schedule. Beaumont does not operate on New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, or Christmas Day. Paratransit Services Paratransit service, otherwise known as Dial -A -Ride (DAR), is a reservation -based curb to curb service for residents of Beaumont and parts of unincorporated Cherry Valley. Qualified passengers include those who reside 3/4 of a mile from a fixed bus route and are either certified under the American with Disabilities Act (ADA) or 65 years of age or over, living in the Beaumont area. DAR service hours are: Persons with ADA certification Monday through Friday Saturday and Sunday 6:30 a.m. to 7:30 p.m. 8:00 a.m. to 6:00 p.m. Seniors without ADA certification Monday through Friday 8:00 a.m. to 4:00 p.m. DAR observes the same holiday schedule as the fixed route system. Limited Service is provided on Martin Luther King Jr. Day, Presidents' Day, Columbus Day, Veterans Day, and Day after Thanksgiving. No service is provided on New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, or Christmas Day. Regional Express Bus Service Beaumont operates two regional express routes, including Commuter Link 120 and Commuter Link 125. The CL 120 originates at Beaumont's Walmart transit center and provides service to and from the Beaumont Civic Center, Casino Morongo, Desert Outlet Mall, Calimesa and SBTC. The CL 125 also originates at Beaumont's Walmart transit center and provides service to and from Calimesa, Kaiser Redlands, Redlands Citrus Grove shopping center, and the VA Hospital in Loma Linda. Beaumont SRTP 20/21 9 I Page 87 Commuter Link service hours are: Monday through Friday Saturday 1.4 Ridership, Revenue Miles, Revenue Hours 4:30 a.m. to 8:15 p.m. 7:50 a.m. to 6:30 p.m. Fixed Route Since 2016, passenger boarding's across most fixed routes have steadily declined. In FY19, the overall fixed route system had 176,794 passenger boarding's, operated 219,639 revenue miles and 15,256 revenue hours of service. Passenger boarding's are projected to be less in FY 20, at 108,448 which is a 38.65% decrease from FY19. Local FR Annual Fixed Route Passenger Boardings 50,000 100,000 150,000 200,000 250,000 Proj 2020 Q 2019 u 2018 ii 2017 2016 Beaumont is in the process of a Comprehensive Operations Analysis (COA) wherein each route is individually assessed and analyzed as a part of the overall system. Based on route data, surveys, and passenger data collection, the consultant conducting the COA is required to propose performance standards for adoption by Beaumont City Council. These standards will be used as an ongoing monitoring and management tool used to increase service in the coming years. Paratransit Services DAR has experienced a decrease in passenger trips in FY 20 compared to FY 19. In FY 19, there were 8,874 passenger trips, operated for 2,670 revenue hours and 33,680 revenue miles. Passenger trip projections for FY 20 are approximately 7,383 and equates to a 16.8% decrease. Beaumont SRTP 20/21 10 I Page 88 DAR Annual Paratransit Passenger Boardings 2,000 4,000 6,000 8,000 10,000 12,000 Proj 2020 U 2019 v 2018 0 2017 ■ 2016 Regional Express Bus Service Commuter Link service has experienced increases in passenger boarding's partially attributed to added service and increased frequency. Combined commuter service saw 18,280 passenger boarding's in FY 19, operated 213,928 revenue miles and 7539.48 revenue hours of service. Together, commuter service has a projected increase of passenger boarding's of 20,565 which is a 12.5% increase over FY19. Commuter Annual Commuter Passenger Boardings lasimmel Beaumont SRTP 20/21 i 5,000 10,000 15,000 20,000 25,000 ® Proj 2020 0 2019 u 2018 id 2017 0 2016 11 1 Page 89 1.5 Current Fare Structure Fixed Route On fixed route service, passengers pay general fare unless they qualify for a discounted fare. Discounted fares are available to seniors, persons with disabilities, veterans, or active military. Children 46" tall or under ride for $0.25 with a paying adult. At the beginning of FY 20 Beaumont increased fares for all services except paratransit. The following is the current fare structure: Fare Category General Base Fare $1.25 Day Pass $3.10 10 Ticket Book $12.50 Monthly Pass $39.13 Child (46" tall or under) Accompanied by a paying adult. Limit 2 $0.25 N/A N/A N/A Senior/Disabled (60+) $0.75 _$1.90 $7.50 $24.80 Military Veterans $0.75 $1.90 $7.50 $24.80 Deviations (Route 3 and 4) $0.50 N/A N/A N/A Go Pass: MSJC Students (During valid session only) Free N/A N/A N/A Active Military Free N/A N/A N/A Paratransit Services Fare Categories Base Fare 10-Ride Punch Card One -Way $2.00 $18.00 Companion & Child $3.00 N/A PCA (with ID) Free Free No Show $2.00 N/A _ J Regional Express Bus Service Fare Categories Base Fare 10 Ride Punch Day Pass Monthly ikCard Pass General $3.50 $31.50 $8.00 $75.00 Child (46" tall or under) Accompanied by $2.50 $22.50 a paying adult. Limit 2 $6.00 $50.00 Senior/Disabled (60+) $2.50 $22.50 $6.00 $50.00 Military Veterans _ $2.50 $22.50 $6.00 $50.00 Active Military Free N/A N/A N/A Fare Collection Systems There are a variety of options available to passengers to pay fares. Passengers can purchase monthly passes at the Beaumont Civic Center where cash, check or credit cards are acceptable Beaumont SRTP 20/21 12 I Page 90 forms of payment. Onboard the bus, passengers can purchase ticket books, punch cards, and day passes from the driver using cash or check. New in FY 20 was the introduction of an electronic fare media called Token Transit as an additional fare option to our passengers. Available to all passengers on all modes of service, except Dial A Ride, Beaumont Transit passengers can purchase any fare category on their mobile phones. Beaumont Transit joined the dozens of agencies currently using the platform for seamless use of the application for connecting passengers. Token Transit is used primarily on the peak routes; Routes 7 and 9. 28% of the passengers on Route 7 use Token Transit. 30% of the Route 9 passengers use Token Transit. Predominately, passengers use cash or prepaid tickets as their preferred fare media for transportation. Incentive Programs and Ridership Promotion Beaumont Transit actively participates in many community events throughout the calendar year, including the annual Cherry Festival parade, holiday light parade, Touch -A -Bus, Trunk -or - Treat, Veteran's Expo, Stuff -the -Bus, and Free Fare Friday. The summer Travel Training program continues to be successful. Launched in 2017, Travel Training began in partnership with Metrolink to teach choice riders in the Pass area how to use public transportation to and from Los Angeles via the commuter bus and train. Once in Los Angeles, a tour of Union Station is offered to highlight the important connecting features of the regional connection hub. The endeavor continues to be a welcomed addition to the promotional efforts Beaumont Transit offers to the community. Beaumont offers a real-time bus tracking system called Double Map for our passengers to use. This program, initially purchased in 2016, promotes the reliability of the local transit system for passengers. This real-time bus tracking is accessible on a free smart phone app or through any connection with the Internet. This program gives passengers the ability to find and track their buses to eliminate unnecessary waiting. 1.6 Revenue Fleet Beaumont Transit's fleet consists of nineteen vehicles, ten of which are CNG fueled and the other nine by gasoline, as shown in Table 1.1. Three additional CNG vehicles are scheduled to be delivered in the next month. The CNG fueled vehicles meet the emission mitigation standards mandated by the California Air Resources Board (CARB). Beaumont maximizes the life of vehicles in our fleet. Most of the vehicles are considered Medium Duty vehicles under Federal Transit Administration (FTA) and have a 7-year, 200,000- mile life expectancy7. Beaumont maintenance keeps vehicles in service longer than FTA guidelines. https://www.transitwiki.org/TransitWiki/images/6/64/Useful_Life_of_Buses.pdf Beaumont SRTP 20/21 13 I Page 91 OrRIVERSIDE COUNTY TRANSPORTATION COMMISSION Bus (Motorbus) / Directly Operated Table 1.1- Fleet Inventory FY 2020/21 Short Range Transit Plan City of Beaumont Year Mfg. Built Code Model Code Seating Capacity Lift and Ramp Vehicle Equipped Length Fuel Type Code # of Active Vehicles FY 2019/ 20 # of Contingency Vehicles FY 2019/20 Life to Date Vehicle Miles Prior Year End FY 2018/19 Life to Date Vehicle Miles through March FY 2019/20 Average Lifetime Miles Per Active Vehicle As Of Year -To -Date (e.g., March) FY 2019/20 2010 2015 2011 2011 2015 2015 2009 2009 CM D EBC EDN EDN EDN EDN GMC SIR C 5500 XHF 40 EDN EDN XHF 40 XHF 40 C-5500 C-5500 28 43 30 30 43 43 28 28 1 1 1 1 1 1 1 1 32 40 33 33 40 40 32 32 CN CN GA CN CN CN CN CN 1 1 1 1 1 1 1 1 216,657 51,696 246,841 146,972 37,811 33,408 181,558 202,528 230,600 54,189 278,190 165,591 43,294 39,676 187,418 219,620 230,600 54,189 278,190 165,591 43,294 39,676 187,418 219,620 Totals: TransTrack Manager"" 4/28/Z020 273 8 8 1,117,471 1,218,578 152,322 Page 1 of 1 92 RIVERSIDE COUNTY TRANSPORTATION COMMISSION Commuter Bus / Directly Operated Table 1.1 - Fleet Inventory FY2020/21 Short Range Transit Plan City of Beaumont Year Mfg. Built Code Model Code Seating Capacity Lift and Ramp Vehicle Equipped Length Fuel Type Code # of Active Vehicles FY 2019/ 20 # of Contingency Vehicles FY 2019/20 Life to Date Vehicle Miles Prior Year End FY 2018/19 Life to Date Vehicle Miles through March FY 2019/20 Average Lifetime Miles Per Active Vehicle As Of Year -To -Date (e.g., March) FY 2019/20 2009 2018 2011 2011 2016 2010 2010 2010 2010 EBC EDN EDN EDN EDN FRD FRD FRD STR FORD E450 EZRider II FORD 550 FORD F550 FORD F550 Ford E450 Ford E-450 Ford E-450 C-5500 16 30 30 30 30 16 16 16 30 1 1 1 1 1 1 1 1 1 24 32 33 33 33 24 24 24 32 GA CN GA GA CN GA GA GA GA 1 1 1 1 1 1 1 1 1 256,606 13,209 286,184 308,818 47,334 339,121 351,833 342,813 311,313 257,310 52,652 318,361 338,738 94,643 344,930 396,713 377,929 340,881 257,310 52,652 318,361 338,738 94,643 344,930 396,713 377,929 340,881 Totals: TransTrack Manager"" 4/28/2020 214 9 9 2,257,231 2,522,157 280,240 Page 1 of 1 93 OFRIVERSIDE COUNTY TRANSPORTATION COMMISSION Demand Response / Directly Operated Table 1.1 - Fleet Inventory FY 2020/21 Short Range Transit Plan City of Beaumont Year Mfg. Built Code Model Code Seating Capacity Lift and Ramp Vehicle Equipped Length Fuel Type Code # of Active Vehicles FY 2019/ 20 # of Contingency Vehicles FY 2019/20 Life to Date Vehicle Miles Prior Year End FY 2018/19 Life to Date Vehicle Miles through March FY 2019/20 Average Lifetime Miles Per Active Vehicle As Of Year -To -Date (e.g., March) FY 2019/20 2008 EBC FORD E450 2016 EDN FORD E-450 16 20 1 1 24 24 GA CN 1 1 264,564 35,238 264,564 51,351 264,564 51,351 Totals: 36 2 2 299,802 315,915 157,958 TransTrack Manager"" Page 1 of 1 4/28/2020 94 All vehicles meet the ADA accessibility requirements and are equipped with bike racks. Vehicle capacity ranges in size from 16 passengers to 43 passengers. The vehicle shown below is the newest member of the Beaumont Transit fleet and primarily used on the CL 120 to SBTC. 1.7 Existing Facilities and Bus Stop Amenities Existing Transit Facilities Administrative services for Beaumont Transit are temporarily located in the heart of downtown Beaumont at the Beaumont Civic Center, 550 E 6th Street, Building D. It is at this location where dispatch, administrative assistance, and the operations yard are located. Customer service calls for general information, route planning, and Dial -A -Ride appointments are serviced at this location, while walk in customers, including the purchase of fare media, are serviced within the main civic center building. The Fleet maintenance operations is located at 550 California Ave, approximately 1 mile from the administrative building. Bus Stop Amenities Beaumont has 23 bus shelters, 157 bus stops, and a dozen stops with benches. A request for proposal has been issued to improve the Walmart Regional Bus Stop which connects passengers with four agencies. This improvement is funded by the Low Carbon Transportation Operations Program (LCTOP) FY 18 award. Additionally, LCTOP will install bus shelters at two other locations located in the disadvantaged community of Beaumont, including the Beaumont Library. Beaumont SRTP 20/21 17 1 Page 95 1.8 Existing Coordination Between Transit Agencies Because the San Gorgonio Pass area is geographically isolated from the desert, western Riverside County and the urban area of San Bernardino county, public transit coordination is vital for the movement of passengers. Passengers traverse cities to accomplish needs such as social services, employment opportunities in the urban areas, and more diverse commercial businesses. Beaumont has entered into multiple agreements with surrounding transit operators, including Banning, OmniTrans, RTA, and Victor Valley Transit Authority (VVTA). The 2019 interagency agreement with Banning has an added feature of a paper transfer system, reminiscent of the early 2000s. This has proven to be problematic to Beaumont's transit -dependent residents needing to access social services, the courthouse, and DMV services, all located in Banning, as they are now faced with a "two -seat" ride each way. Conversely, agreements with OmniTrans, RTA and VVTA have added value for connecting passengers. Passengers presenting a Beaumont multi use (day or month) pass can connect to OmniTrans, RTA or VVTA for free wherever the two agencies connect. - Passengers presenting a multi -use (day, week, or month) pass from OmniTrans or VVTA receive a $1.00 discount on commuter service or free connection with our fixed route wherever we connect. Passengers presenting RTA multi use pass (day, week, or month) connect for free to Beaumont's commuter and fixed route service wherever the two agencies connect. 1.9 Prior or Existing Studies and Plans Beaumont completed a Comprehensive Operations Analysis (COA) in 2014 in conjunction with the City of Banning. The results of the study were partially implemented until the new agreement with the City of Banning in July 2019, which largely eliminated crossing of city boundaries. In early 2020, Beaumont retained the services of a consultant to complete an independent COA. Suggested in three phases, Beaumont has completed phase 1 of the project and the consultant is preparing to present to City Council. Phase 2 will consist of identifying service alternatives. Phase 3 will be preparing and implementing an action plan. The final phases of the COA are scheduled to be completed by end of FY 20 and implementation expected FY 21, pending the outcome of the COVID-19 pandemic. CHAPTER 2 - EXISTING SERVICE AND ROUTE PERFORMANCE Overall, Beaumont Transit systemwide passenger trips for FY 20 is projected to end lower than the passenger trips delivered in FY 19. In FY 19, systemwide passenger trips, including paratransit, totaled 203,948. FY 20 is projected to end at 136,396, resulting in a 33.12% decline from the previous year. Beaumont SRTP 20/21 18 I Page 96 Systemwide Annual Systemwide Passenger Boardings link MIL r-war-1 50,000 100,000 150,000 Proj 2020 h 2019 61 2018 El 2017 II 2016 200,000 250,000 There are three primary reasons to explain why Beaumont is experiencing a decline in passenger boarding's. First, public transit operators nationwide have seen a reduction in passengers across all modes of transportation. Second, Beaumont reduced service on the Route 2 by 75% in FY 20. The Route 2 previously connected Beaumont passengers in the low income and downtown area to social services in Banning; however, this service was eliminated with the entering of an Interagency Agreement with City of Banning which took effect July 1, 2019. Third, Covid-19 and the mandated social distancing and effective close of the economy has led to a reduction in service because of the reduction of passengers. 2.1 Key Performance Indicators Beaumont Transit monitors performance indicators throughout the year to ensure the system is performing productively. Customer complaints and suggestions are received, noted and implemented where appropriate. Route schedules and timepoints are reviewed for connectivity with other routes and regional connection opportunities. Department expenses are monitored for farebox recovery ratio. RCTC also provides an ability to demonstrate performance indicators in Table 2.0. Key performance indicators include seven discretionary and one mandatory, with transit operators required to meet four of the seven discretionary indicators. Beaumont currently fails to meet the mandatory performance indicator of 10% farebox recovery ratio and meets three of the seven discretionary. Beaumont SRTP 20/21 19 I Page 97 pliRIVERSIDE COUNTY TRANSPORTATION COMMISSION Table 2.0 -- Service Provider Performance Targets Report FY 2019/20 Short Range Transit Plan Review City of Beaumont Data Elements 1 FY 2019/20 Plan FY 2019/20 Target ____ FY 2019/20 Year to Date Through 3rd Quarter Year to Date Performance Scorecard Unlinked Passenger Trips 165,316 Passenger Miles 1,436,725 Total Actual Vehicle Revenue Hours 23,653.0 I Total Actual Vehicle Revenue Miles I 481,289.0 I I Total Actual Vehicle Miles 1 504,023.0 I Total Operating Expenses $2,610,230 Total Passenger Fare Revenue $281,000 Net Operating Expenses $2,329,230 I Performance Indicators Mandatory: 1. Farebox Recovery Ratio I 10.76%I >= 10.00% 1 9.13%1 Fails to Meet Target Discretionary: 1. Operating Cost Per Revenue Hour $110.36 <= $100.60 $80.58 Meets Target 2. Subsidy Per Passenger $14.09 >= $9.36 and <= $12.66 $11.82 Meets Target 3. Subsidy Per Passenger Mile $1.62 >= $1.96 and <= $2.65 $2.47 Meets Target 4. Subsidy Per Hour $98.48 >= $74.32 and <= $100.56 $73.22 Fails to Meet Target 5. Subsidy Per Mile $4.84 >= $4.04 and <= $5.46 $3.44 Fails to Meet Target 6. Passengers Per Revenue Hour 6.99 >= 6.72 and <= 9.09 6.20 7. Passengers Per Revenue Mile 0.34 >= 0.37 and <= 0.49 0.29 Fails to Meet Target Note: Must meet at least 4 out of 7 Discretionary Performance Indicators Productivity Performance Summary: Service Provider Comments: TransTrack Manager'"' 4/28/2020 Page 1 of 1 98 2.2 SRTP Performance Report In FY 20, when the SRTP was prepared for FY 21, Beaumont set a plan for performance. RCTC in turn set targets for Beaumont to keep in mind as the year of operation. The following Table 2.1 outlines the planned performance indicators for FY 21 and compares the FY 21 plan to the FY 21 targets. This report indicates that all seven discretionary performance indicators were planned to be met when the targets were set. Beaumont SRTP 20/21 21 I Page 99 OFRIVERSIDE COUNTY TRANSPORTATION COMMISSION FY 2020/21 - Table 2.1 -- SRTP Performance Report Service Provider: City of Beaumont All Routes Performance Indicators FY 2018/19 End of Year Actual FY 2019/20 4th Quarter Year -to -Date FY 2020/21 Plan FY 2020/21 Target Plan Performance Scorecard (a) Passengers 204,274 104,093 169,846 None Passenger Miles 976,877 497,341 1,477,908 None Revenue Hours 24,456.7 16,961.8 26,560.0 None Total Hours 25,484.4 18,305.6 28,686.0 None Revenue Miles 457,808.9 359,461.0 567,924.0 None Total Miles 483,043.8 374,832.0 590,904.0 None Operating Costs $2,796,318 $1,344,999 $2,775,646 None Passenger Revenue $240,041 $122,839 $307,338 None Measure -A Revenue None LCTOP Revenue $93,346 None Operating Subsidy $2,556,276 $1,222,159 $2,468,308 None Operating Costs Per Revenue Hour $114.34 $79.30 $104.50 <= $72.21 Fails to Meet Target Operating Cost Per Revenue Mile $6.11 $3.74 $4.89 None Operating Costs Per Passenger $13.69 $12.92 $16.34 None Farebox Recovery Ratio 8.58% 9.13% 14.43% >= 0.1 Meets Target Subsidy Per Passenger $12.51 $11.74 $14.53 >= $15.80 and <= $21.38 Better Than Target Subsidy Per Passenger Mile $2.62 $2.46 $1.67 >= $3.32 and <= $4.50 Better than Target Subsidy Per Revenue Hour $104.52 $72.05 $92.93 >= $57.43 and <= $77.71 Better Than Target Subsidy Per Revenue Mile $5.58 $3.40 $4.35 >= $2.92 and <= $3.94 Better Than Target Passengers Per Revenue Hour 8.35 6.14 6.39 >= 3.09 and <= 4.19 Better Than Target Passengers Per Revenue Mile 0.45 0.29 0.30 >= 0.15 and <= 0.21 Better Than Target a) The Plan Performance Scorecard column is the result of comparing the FY 2020/21 Plan to the FY 2020/21 Primary Target. TransTrack Manager"' 5/18/2020 100 Page 1 of 1 2.3 SRTP Service Summary In the following pages are reports that give an insight on how the Beaumont Transit service is performing in various areas compared to years past, as well as the plan for the coming fiscal year. Table 2.2 Service Summary for City of Beaumont All Routes: Like Table 2.1 above, this table compares 3rd Quarter actual of FY 20 to the plan of FY 20. In addition, the table also shows actual audited figures for FY 18 and 19 as well as showing FY 20 compared to FY 21 plan. This table shows all routes Beaumont operates including Dial -A -Ride and excluded routes. Some key takeaways from this report are: • Passenger trips are significantly lower than what was reported for previous FY's. • Beaumont Transit has lowered operating cost per revenue mile; however • Farebox recovery ratio remains below plan because of the low passenger trips. Beaumont SRTP 20/21 23 I Page 101 RIVERSIDE COUNTY TRANSPORTATION COMMISSION Table 2.2 -- City of Beaumont -- SRTP Service Summary FY 2020/21 Short Range Transit Plan All Routes • FY 2017/18 Audited FY 2018/19 Audited FY 2019/20 Plan FY 2019/20 3rd Qtr Actual FY 2020/21 Plan Fleet Characteristics Peak -Hour Fleet 9 9 12 9 13 , Financial Data Total Operating Expenses $2,221,265 . $2,796,318 $2,610,230 $1,344,999 $2,775,646 Total Passenger Fare Revenue $235,430 $240,041 $281,000 $122,839 $307,338 Net Operating Expenses (Subsidies) $1,985,836 $2,556,276 $2,329,230 $1,222,159 $2,468,308 Operating Characteristics Unlinked Passenger Trips 197,775 204,274 165,316 103,433 169,846 Passenger Miles 945,103 976,877 1,436,725 494,205 1,477,908 Total Actual Vehicle Revenue Hours (a) 24,771.8 24,456.7 23,653,0 16,691.8 26,560.0 Total Actual Vehicle Revenue Miles (b) 420,009.0 457,808.9 481,289.0 355,656.0 567,924.0 Total Actual Vehicle Miles 447,136.0 483,043.8 504,023,0 370,667.0 590,904.0 Performance Characteristics Operating Cost per Revenue Hour $89.67 $114.34 $110.36 $80.58 $104.50 Farebox Recovery Ratio 10.60% 8.58% 10.76% 9.13% 14.43% Subsidy per Passenger $10.04 $12.51 $14.09 $11.82 $14.53 Subsidy per Passenger Mile $2.10 $2.62 $1.62 $2.47 $1.67 Subsidy per Revenue Hour (a) $80.17 $104.52 $98.48 $73.22 $92.93 Subsidy per Revenue Mile (b) $4.73 $5.58 $4.84 $3.44 $4.35 Passenger per Revenue Hour (a) 8.0 8.4 7.0 6.2 6.4 Passenger per Revenue Mile (b) 0.47 0.45 0.34 0.29 0.30 (a) Train Hours for Rail Modes. (b) Car Miles for Rail Modes. TransTrack Managerm 4/29/2020 Page 1 of 1 102 Table 2.2 is further broken down into Excluded and Non -Excluded Routes. The following two tables reflect these two categories. In FY 20, Beaumont had 4 excluded routes from the farebox recovery ratio reporting. These routes were Route 2, Route 3/4, Commuter Link 120 and Commuter Link 125. Excluded Routes are new routes or routes that have had 25% change in route. Being excluded gives a grace period for the route to perform and gain passenger ridership for three years. More detail on excluded routes are located in Table 2.2A Table 2.2 Excluded Routes has the following points of interest: • Excluded Routes have not gained passenger base necessary in order to reach farebox recovery plan. • The new routes are gaining passengers, and operating service to gain the passengers, however the low passenger counts create higher operating cost per revenue hour. Table 2.2 Non -Excluded Routes consists of the remaining routes and services Beaumont offers. These non -excluded routes are services that have been established and unaltered for at least 3 years. Non -excluded routes include the Route 3, Route 4, Route 7, and Route 9. Non -excluded reports has the following points of interest: • Non -excluded routes are doing very well and have a farebox recovery of 17.74% through the 3rd Quarter FY 20. • Operating Costs per revenue hour and subsidies are low compared to plan and previous years. Beaumont SRTP 20/21 25 I Page 103 RIVERSIDE COUNTY TRANSPORTATION COMMISSION Table 2.2 -- City of Beaumont -- SRTP Service Summary FY 2020/21 Short Range Transit Plan Excluded Routes FY 2017/18 Audited FY 2018/19 Audited FY 2019/20 Plan 1 FY 2019/20 3rd Qtr Actual FY 2020/21 Plan Fleet Characteristics Peak -Hour Fleet 3 2 4 4 5 Financial Data r Total Operating Expenses Total Passenger Fare Revenue Net Operating Expenses (Subsidies) $829,935 $44,807 $785,129 - $460,249 $14,420 $445,829 $1,364,146 $123,109 $1,241,037 $892,388 $42,561 $849,827 $1,359,487 $117,500 $1,241,987 J Operating Characteristics Unlinked Passenger Trips Passenger Miles Total Actual Vehicle Revenue Hours (a) Total Actual Vehicle Revenue Miles (b) Total Actual Vehicle Miles 18,923 90,830 6,912.1 165,555.0 173,479.0 7,344 35,251 2,849.2 76,021.0 77,316.0 63,111 848,500 12,751.0 343,950.0 352,253.0 30,730 147,504 9,703.2 253,639.0 259,410.0 52,476 801,695 16,116.0 425,086.0 434,330.0 Performance Characteristics Operating Cost per Revenue Hour Farebox Recovery Ratio Subsidy per Passenger Subsidy per Passenger Mile Subsidy per Revenue Hour (a) Subsidy per Revenue Mile (b) Passenger per Revenue Hour (a) Passenger per Revenue Mile (b) $120.07 5.40% $41,49 $8.64 $113.59 $4.74 2.7 0.11 $161.54 3.13% $60.71 $12.65 $156.48 $5.86 2.6 0.10 $106.98 9.02% $19.66 $1.46 $97.33 $3.61 5.0 0.18 $91.97 4.77% $27.65 $5.76 $87.58 $3.35 3.2 0.12 $84.36 12.05% $23.67 $1.55 $77.07 $2.92 3.3 0.12 (a) Train Hours for Rail Modes. (b) Car Miles for Rail Modes. TransTrack Manager"" 4/29/2020 Page 1 of 1 104 INFRIVERSIDE COUNTY TRANSPORTATION COMMISSION Table 2.2 -- City of Beaumont' -- SRTP Service Summary FY 2020/21 Short Range Transit Plan Non -Excluded Routes FY 2017/18 Audited FY 2018/19 Audited FY 2019/20 Plan FY 2019/20 3rd Qtr Actual FY 2020/21 Plan Fleet Characteristics Peak -Hour Fleet 6 8 8 7 8 Financial Data Total Operating Expenses Total Passenger Fare Revenue Net Operating Expenses (Subsidies) $1,391,330 $190,623 $1,200,707 $2,336,069 $225,621 $2,110,448 $1,246,084 $157,891 $1,088,193 $452,610 $80,278 $372,332 $1,416,159 $189,838 $1,226,321 Operating Characteristics Unlinked Passenger Trips Passenger Miles Total Actual Vehicle Revenue Hours (a) Total Actual Vehicle Revenue Miles (b) Total Actual Vehicle Miles 178,852 854,272 17,859.8 254,454.0 273,657.0 196,930 941,626 21,607.6 381,787.9 405,727.8 102,205 588,225 10,902.0 137,339.0 151,770.0 72,703 346,701 6,988.7 102,017.0 111,257.0 117,370 676,213 10,444.0 142,838.0 156,574.0 Performance Characteristics Operating Cost per Revenue Hour Farebox Recovery Ratio Subsidy per Passenger Subsidy per Passenger Mile Subsidy per Revenue Hour (a) Subsidy per Revenue Mile (b) Passenger per Revenue Hour (a) Passenger per Revenue Mile (b) $77.90 13.70% $6.71 $1.41 $67.23 $4.72 10.0 0.70 $108.11 9.66% $10.72 $2.24 $97.67 $5.53 9.1 0.52 $114.30 12.670/0 $10.65 $1.85 $99.82 $7.92 9.4 0.74 $64.76 17.74% $5.12 $1.07 $53.28 $3.65 10.4 0.71 $135.60 16.71% $10.45 $1.81 $117.42 $8.59 11.2 0.82 (a) Train Hours for Rail Modes. (b) Car Miles for Rail Modes. TransTrack Manager"" 9/29/2020 Page 1 of 1 105 The City of Beaumont service is further broken down in Tables 2.2 by dividing up the service into programs. Beaumont Transit has two programs. One program is the BUS program which is all fixed route and commuter link services. The second program is the DAR program which is our Dial -A -Ride or paratransit program. Table 2.2 BUS shows all routes within this program. Key notes of interest: • Passenger Trips on the fixed and commuter links are significantly lower than previous years. • Low passenger trips directly affect the amounts listed in the subsidies • Operating cost per revenue hour is low compared to plan and audited actuals of years past which means Beaumont consciously attempts to lower operating costs to a level to balance farebox ratio where possible. Table 2.2 DAR shows the Dial A Ride or paratransit program. Key notes of interest: • Paratransit service is a very expensive service to offer; however, it is a required service. • Passenger trips are lower but the cost to operate the service is significantly higher than previous years. Beaumont SRTP 20/21 28 I Page 106 d- RIVERSIDE COUNTY TRANSPORTATION COMMISSION Table 2.2 -- Beaumont -BUS -- SRTP Service Summary FY 2020/21 Short Range Transit Plan All Routes FY 2017/18 Audited FY 2018/19 Audited FY 2019/20 Plan FY 2019/20 3rd Qtr Actual FY 2020/21 Plan Fleet Characteristics Peak -Hour Fleet 8 8 11 8 11 wFinancial Data 1 Total Operating Expenses $1,912,928 $2,528,180 $2,380,230 $1,169,016 $2,471,923 Total Passenger Fare Revenue $215,369 $236,763 $258,000 $112,698 $283,338 Net Operating Expenses (Subsidies) $1,697,560 $2,291,416 $2,122,230 $1,056,318 $2,188,585 Operating Characteristics Unlinked Passenger Trips 187,489 195,400 156,187 97,887 160,782 Passenger Miles 899,947 937,920 1,388,341 469,858 1,429,869 Total Actual Vehicle Revenue Hours (a) 21,606.1 21,785.4 20,866.0 15,015.9 23,844.0 Total Actual Vehicle Revenue Miles (b) 380,714.0 424,129.0 446,602.0 333,928.0 532,748.0 Total Actual Vehicle Miles 404,305.0 445,928.3 465,746.0 346,932.0 552,664.0 Performance Characteristics Operating Cost per Revenue Hour $88.54 $116.05 $114.07 $77.85 $103.67 Farebox Recovery Ratio 11.26% 9.36% 10.83% 9.64% 15.23% Subsidy per Passenger $9.05 $11.73 $13.59 $10.79 $13.61 Subsidy per Passenger Mile $1.89 $2.44 $1.53 $2.25 $1.53 Subsidy per Revenue Hour (a) $78.57 $105.18 $101.71 $70.35 $91.79 Subsidy per Revenue Mile (b) $4.46 $5.40 $4.75 $3.16 $4.11 Passenger per Revenue Hour (a) 8.7 9.0 7.5 6.5 6.7 Passenger per Revenue Mile (b) 0.49 0.46 0.35 0.29 0.30 (a) Train Hours for Rail Modes. (b) Car Miles for Rail Modes. TransTrack Manager"" 4/29/2020 Page 1 of 1 107 RIVERSIDE COUNTY TRANSPORTATION COMMISSION Table 2.2 -- Beaumont-DAR -- SRTP Service Summary FY 2020/21 Short Range Transit Plan All Routes FY 2017/18 Audited FY 2018/19 Audited FY 2019/20 Plan FY 2019/20 3rd QtrActual FY 2020/21 Plan Fleet Characteristics Peak -Hour Fleet 1 1.1 1 1 2 Financial Data Total Operating Expenses $308,337 $268,138 $230,000 $175,982 $303,723 Total Passenger Fare Revenue $20,061 $3,278 $23,000 $10,141 $24,000 Net Operating Expenses (Subsidies) $288,276 $264,860 $207,000 $165,841 $279,723 Operating Characteristics Unlinked Passenger Trips 10,286 8,874 9,129 5,546 9,064 Passenger Miles 45,156 38,957 48,384 24,347 48,039 Total Actual Vehicle Revenue Hours (a) 3,165.7 2,671.3 2,787.0 1,676.0 2,716.0 Total Actual Vehicle Revenue Miles (b) 39,295.0 33,679.9 34,687.0 21,728.0 35,176.0 Total Actual Vehicle Miles 42,831.0 37,115.5 38,277.0 23,735.0 38,240.0 Performance Characteristics Operating Cost per Revenue Hour $97.40 $100.38 $82.53 $105.00 $111.83 Farebox Recovery Ratio 6.51% 1.22% 10.00% 5.76% 7.90% Subsidy per Passenger $28.03 $29.85 $22.67 $29.90 $30.86 Subsidy per Passenger Mile $6.38 $6.80 $4.28 $6.81 $5.82 Subsidy per Revenue Hour (a) $91.06 $99.15 $74.27 $98.95 $102.99 Subsidy per Revenue Mile (b) $7.34 $7.86 $5.97 $7.63 $7.95 Passenger per Revenue Hour (a) 3.3 3.3 3.3 3.3 3.3 Passenger per Revenue Mile (b) 0.26 0.26 0.26 , 0.26 0.26 (a) Train Hours for Rail Modes. (b) Car Miles for Rail Modes. TransTrack Manager"" 4/29/2020 Page 1 of I 108 City of Beaumont Short Range Transit Plan FY 2020/2021 - 2022/2023 Table 2.2A Excluded Routes BEAUMONT -CALIFORNIA- Excluded routes are new routes or new service extensions that are eligible for exemptions from the farebox recovery requirements J j Servi I Mode Type Date of Exemption Route # (FR/DARL (DDJCDldi scription Jtxan e►xlatation End Date Route 2 FR DO Route 3/4 FR DO Route 120 FR DO Route 125 FR DO Monday - Friday: Downtown to Walmart with Express Service to Cabazon August 2019 August 2022 Saturday & Sunday Service: Walmart to Cherry Valley via Downtown Monday - Saturday Service: Walmart to San Bernardino Transit Center Monday - Friday Service: Walmart to Loma Linda Veterans Hospital August 2019 August 2019 September 2018 August 2022 August 2022 September 2021 109 2.4 Service Performance Beaumont Transit operates six local fix routes, two of which are peak routes, and two commuter links. In this section, each route will be analyzed and discussed. Fixed Route Service The following chart compares the total passenger trips by the route and by year for the local fixed route. Route 9 Route 7 Route 3/4 Route 4 Route 3 Annual Fixed Route Passenger Boardings by Route 1 ..A Route 2 10,000 20,000 30,000 40,000 50,000 60,000 70,000 80,000 90,000 ■ Proj 2020 IA 2019 V 2018 612017 St 2016 In the statistics and analysis discussed for each route, route performance is projected based on the passenger boarding trends for the first three-quarters of FY 20. Although this is a projection to end FY 20, the last quarter of FY 20 will have an anomaly in boarding's because of Covid-19; however, this anomaly is not reflected in the projections. Route 2 Route 2 is Beaumont's trunk route and operates weekdays only. It was dramatically reduced in FY 20 as a result of an Interagency Agreement with Banning Transit. This route previously served passengers with two buses and had a 1-hour headway Monday through Friday and served with a 2-hour headway on weekends. Beaumont SRTP 20/21 32 I Page 110 The current design of this route is one bus operating on a 1.5-hour headway, Monday through Friday only. The route was restructured to by-pass Banning city streets and connect passengers to major employment and recreational opportunities in Cabazon via the 1-10 freeway. In FY 20, Route 2 is projected to finish the fiscal year with a significant decrease in passenger trips compared to FY19. Passenger trips for FY 20 are projected at 16,501, a 79.37% decrease from FY 19 end of year at 79,995. This route represents 12.79% of the systemwide passenger trips, excluding paratransit. Route 3 Route 3 operates weekdays with a one -hour headway and services the north area of Beaumont, a portion of Cherry Valley via deviations, residential community of Sundance and Walmart. This route also connects Sundance with both middle schools, the high schools, and three elementary schools. Passengers traveling to outer portions of Cherry Valley can request deviations while on board the bus or by calling customer service. In FY 20, Route 3 is projected to finish the fiscal year with 25,668 passenger trips, a slight increase of 1.35% in passenger trips compared to FY19, which ended at 25,326. Route 3 makes up 19.90% of systemwide passengers, excluding paratransit. Route 4 Route 4 operates weekdays with a one -hour headway and primarily services the SB535 identified disadvantaged community located in the heart of Beaumont's original 9-square miles of city limits. This route connects passengers with the local library, two elementary schools, the community center, both middle schools, the main high school, and the commercial shopping area of Walmart. In FY 20, Route 4 is projected to finish the fiscal year at 24,133, a 5.68% decrease in passenger trips compared to FY19. This route services 18.71% of the systemwide passengers, excluding paratransit. Route 7 Route 7 is a weekday peak hour service and follows the Beaumont Unified School District academic calendar. This route is designed to service the passengers during the peak hours of the morning and afternoon to connect the westernmost portion of Beaumont residential areas with schools and connecting routes. The route services the masterplan communities commonly known in Beaumont as Fairway Canyon and Tournament Hills, providing transportation to both middle schools, as well as the main high school. Connection opportunities include Route 2, Route 3, and Route 4. In FY 20, Route 7 is projected to finish the fiscal year with a decrease in passenger trips compared to FY19. Passenger trips projected to end FY 20 are 25,880, a decrease of 17.23% Beaumont SRTP 20/21 33 I Page 111 from FY 19 which had 31,269 passenger trips. Route 7 makes up 20.06% of systemwide passengers, excluding paratransit. Route 9 Like Route 7, Route 9 is a weekday peak hour service and follows the Beaumont Unified School District academic calendar. This route is designed to connect passengers during the morning and afternoon with the southernmost masterplan residential community commonly known as Seneca Springs with both middle schools, the high school, and connecting routes. In FY 20, Route 9 is projected to finish the fiscal year with a decrease in passenger trips compared to FY19. Passenger trips projected to end FY 20 are 10,810, a decrease of 6.87% from FY 19, which had 11,609 passenger trips. Route 9 makes up 8.38% of all systemwide passengers, excluding paratransit. Route 3/4 Route 3/4 is a one -hour headway weekend -only service. This route is a combination of the weekday service areas of Route 3 and Route 4 and connects the downtown residential areas with places of interest such as the local library, a recreation center, several churches, and the commercial area of Walmart. Route 3/4 service was increased in FY 20 to include Sunday service. This route is primarily routed in residential areas to commercial areas. This route services many churches and religious buildings and accommodates transit dependent passengers needing to access religious services on Sundays. This route also operates on recognized limited -service holidays. In FY 20, Route 3/4 is projected to finish the fiscal year with a significant increase in passenger trips compared to FY19. Passenger trips projected to end FY 20 were 5,454, an increase of 93.9% from FY 19 which had 2,813 passenger trips. Route 3/4 makes up 4.23% of systemwide passengers, excluding paratransit. Commuter Link 120 The Commuter Link (CL) 120 operates two buses Monday through Friday, one bus with a 2-hour and 20-minute headway, and one with a 1-hour and 20-minute headway. The CL 120 also operates on Saturday and recognized limited -service holidays. On Saturdays, CL 120 is serviced by one bus and has a 2-hour and 20-minute headway. This express commuter service connects passengers at the Beaumont Walmart to Calimesa and the San Bernardino Transit Center. In FY 20, the CL120's schedule was adjusted to also connect commuting passengers from San Bernardino to Casino Morongo. In FY 20, CL 120 is projected to finish the fiscal year with an increase in passenger trips compared to FY19. Passenger trips projected to end FY 20 are 15,996, an increase of 16.35% Beaumont SRTP 20/21 34 I Page 112 from FY 19, which had 13,748 passenger trips. The CL 120 makes up 12.4% of systemwide passengers, excluding paratransit. Commuter Link 125 The Commuter Link (CL) 125 operates weekday service from Beaumont Walmart to San Bernardino County medical facilities, as well as recreational and employment opportunities. Originating from Beaumont Walmart, the CL 125 connects with stops in Calimesa, Redlands Citrus Plaza (Alabama St and Lugonia Ave), Kaiser Redlands Medical Offices, and Loma Linda Veterans Affairs Hospital. In FY 20, the CL 125 is projected to finish the fiscal year relatively equal in passenger trips compared to FY19. Passenger trips projected to end FY 20 are 4,569, a slight increase of .82% from FY 19, which had 4,532 passenger trips. The CL 125 makes up 3.54% of systemwide passengers, excluding paratransit. Dial A Ride (Paratransit) Beaumont Dial A Ride (DAR) is a curb to curb service for qualified passengers residing in Beaumont and parts of Cherry Valley. Qualified passengers include persons over the age of 65 as well as those passengers certified under the Americans with Disability Act. Beaumont Transit honors and recognizes those passengers carrying ADA compliant identification cards from RTA and Omnitrans. DAR operates as a complimentary service to the fixed routes in Beaumont and mirrors that schedule. Reservations are required at least 24 hours in advance and priority is given to ADA passengers. On the weekends, DAR is available to ADA passengers only. In FY 20, DAR is projected to finish the fiscal year with a decrease in passenger trips compared to FY19. Passenger trips projected to end FY 20 are 7,382, a decrease of 16.8% from FY 19 which had 8,874 passenger trips. Beaumont SRTP 20/21 35 I Page 113 RIVERSIDE COUNTY TRANSPORTATION COMMISSION Table 2.3 - SRTP Route Statistics City of Beaumont -- 2 FY 2020/21 All Routes Data Elements Peak Route * Day Type Vehicles Passengers Passenger Revenue Total Revenue Miles Hours Hours Miles TotaI Operating Passenger Net Miles Cost Revenue Subsidy BEA-120 All Days 2 19,358 522,666 8,014.0 8,456.0 244,234.0 250,344.0 $639,503 $58,342 $581,161 BEA-125 Weekday 1 5,720 120,120 3,403.0 3,557.0 96,558.0 97,788.0 $272,455 $12,450 $260,005 BEA-2 Weekday 1 20,618 119,585 3,535.0 3,638.0 66,614.0 67,836.0 $355,145 $32,501 $322,644 BEA-3 Weekday 1 32,194 186,725 3,118.0 3,294.0 42,562.0 44,462.0 $379,424 $47,232 $332,192 BEA-3/4 All Days 1 6,780 39,324 1,164.0 1,260.0 17,680.0 18,362.0 $92,384 $14,207 $78,177 BEA-4 Weekday 1 30,280 175,624 3,391.0 3,497.0 44,804.0 45,828.0 $333,582 $36,016 $297,566 . BEA-7 Weekday 3 32,568 188,894 805.0 1,280.0 14,744.0 20,408.0 $253,945 $54,011 $199,934 BEA-9 Weekday 1 13,264 76,931 414.0 659.0 5,552.0 7,636.0 $145,485 $28,579 $116,906 BEA-DAR All Days 2 9,064 48,039 2,716.0 3,050.0 35,176.0 38,240.0 $303,723 $24,000 $279,723 Service Provider Totals 13 169,846 1,477,908 26,560.0 28,686.0 567,924.0 590,909.0 $2,775,646 $307,338 $2,468,308 Trans7Yart Manager"" 4/14/2020 Page 1 of 2 114 OFRIVERSIDE couHTr TRANSPORTATION COMMISSION Table 2.3 - SRTP Route Statistics City of Beaumont -- 2 FY 2020/21 All Routes Performance Indicators Operating Operating Farebox Subsidy Per Subsidy Per Subsidy Per Cost Per Cost Per Cost Per Recovery Subsidy Per Passenger Revenue Revenue Passengers Passengers Route R Day Type Revenue Hour Revenue Mile Passenger Ratio Passenger Mile Hour Mile Per Hour Per Mlle BEA-120 AN Days ;79.80 ;2.62 ;33.04 9.12% $30.02 $1.11 ;72.52 $2.38 2.4 0.08 BEA-125 Weekday ;80.06 ;2.82 647.63 4.56% ;45.46 ;2.16 ;76.40 $2.69 1.7 0.06 BEA-2 Weekday ;100.47 ;5.33 $17.22 9.15% ;15.65 ;2,70 ;91.27 $4.84 5.8 0.31 BEA-3 Weekday ;121.69 ;8.91 ;11.79 12.44% $10.32 ;1.78 ;106.54 ;7.80 10,3 0.76 BEA-3/4 AN Days ;79.37 ;5.23 $13.63 15.37% $11.53 ;1.99 $67.16 $4.42 5.8 0.38 BEA-4 Weekday $98.37 ;7.45 $11,02 10.79% ;9.83 $1.69 $87.75 ;6.64 8.9 0.68 BEA-7 Weekday ;315.46 ;17.22 ;7.80 21.26% ;6.14 ;1.06 ;248.37 ;13.56 40.5 2,21 BEA-9 Weekday $351.41 $26.20 $10,97 19.64% $8.81 ;1.52 ;282.38 ;21.06 32.0 2.39 BEA-DAR All Days $111.83 ;8.63 ;33.51 7.90% ;30.86 ;5.82 ;102.99 ;7.95 3.3 0.26 Service Provider Totals ;104.50 $4.89 $16.34 11.07% ;14.53 ;1.67 $92,93 ;4.35 6.4 0.30 7YansTIadc Manager"" Page 2 of 2 4/14/2020 115 2.5 Productivity Improvement Efforts Beaumont encourages participation and insights from our customers and the public. Customer satisfaction is our number one priority and we engage feedback. All customer comments and complaints are considered and generally resolved immediately. As a small agency, requests for new stops or an adjustment in timepoints are easily resolved. Beaumont monitors the schedules in correspondence with other agencies. Metrolink, RTA, Omni, and Banning schedules are all reviewed, and changes are made usually in response to a change in the larger agencies' schedules. Our goal is to ensure that transit passengers can connect with other agencies to complete their trip. Currently, Beaumont uses several products to keep passengers connected with system information and announcements. These products are Facebook, Instagram, Double Map (a web based real time GPS bus locating system), Google Transit, and Everbridge (a mass communication system operated in conjunction with Beaumont Police Department). FIND YOUR BUS 9 DOWNLOAD THE APP TODAY O... .4_1 I clay App Store .D oubl@MAP Additionally, Pass area residents are invited to attend monthly travel training trips led by Beaumont staff members to such key destinations as Los Angeles Union Station, Downtown Disney, and Oceanside. The purpose of travel training is to empower the public with strategy and knowledge of local transit system, as well as other regional connecting systems such as Metrolink, RTA and Metro. Education of public transit, by means of travel training informational meetings and outings, will assist in the alleviation of common fears surrounding public transit and get passengers comfortable with moving around and using public transportation. Beaumont recently secured a consultant to perform a comprehensive operations analysis (COA) and are currently completing phase 1 of a 3-phase project. The primary purpose of the COA will be to determine demographics and needs of the residents of Beaumont, as well as connecting passengers traveling into and out of the city via our commuter links. An analysis of our growing city and our increased residential, commercial, and industrial areas will require the implementation of new routes and route design. COA professionals will be crucial to the connectivity of routes and determining service needs to better service passengers in the area. Beaumont SRTP 20/21 38 I Page 116 2.6 Major Trip Generators Over one-third of Beaumont's passengers attend Beaumont schools, with primary travel patterns between residential neighborhoods and middle and senior high schools during peak hours -morning and afternoon. However, this type of service is not sustainable, but more importantly is more costly to the overall operations. For this reason, additional service will not be added to the two peak routes, Routes 7 and 9. Beaumont will continue to focus on regional transportation as a means of sustainability. Commuter Link 120 has been in service since 2013 and Commuter Link 125 was introduced in September 2018. Both commuters have grown in passenger trips month over month and are widely popular with inquiries from traveling passengers on Metrolink and other regional providers connecting to Beaumont and Casino Morongo. 2.7 Recent Service Changes Recent service changes were introduced on Route 2, Route 3/4, and Commuter Link 120. Route 2 Route 2 had several significant changes at the onset of FY 20. All changes were a direct result of the July 2019 Interagency Agreement entered into with the city of Banning. At the request of Banning, Route 2 bypasses the Ramsey St. corridor and travels along Interstate 10 to Casino Morongo and the Desert Hills Outlet mall. Additionally, the route decreased service from two buses to one bus, as well as decreased days of operation from seven days to weekday only. Route 3/4 Because of the significant decreases in operational service on Route 2, it was determined that Route 3/4 would be better designed to add service, from Saturday only to Saturday and Sunday. This allows transit -dependent passengers to travel on Sundays accessing religious services and patronize commercial shopping areas of Beaumont. Commuter 120 The Commuter Link 120 also experienced changes in FY 20. A second bus was added to the route which increased the route frequency. This change was made based on passenger surveys requesting more service to and from SBTC. With the additional bus, CL 120 is now able to service Casino Morongo, allowing passengers to connect from the Metrolink train or other bus operators at SBTC a one -seat ride to the casino and outlet malls. CHAPTER 3 - FUTURE SERVICE PLANS, FARE CHANGES, CAPITAL PLANNING, AND MARKETING 3.1 Planned Service Changes The current COA project will determine the future of Beaumont's service changes in the coming years. The City of Beaumont continues to grow with an average of 750 additional new homes Beaumont SRTP 20/21 39 I Page 117 built every year. There are currently 3,500 homes approved for construction. The COA will tell us where service will best be served and should be completed by early FY 21. Industrial and employment opportunities are also growing. Amazon is preparing to open a million square foot distribution center in Beaumont. Amazon reports that they intend to hire several hundred full-time employees and will begin doing so at the end of May or June 2020, with an anticipated opening date in July or August 2020. Beaumont Transit has been approached by Amazon to provide public transportation to the facility and is considering a micro -transit system as a pilot program to address transportation needs of the Amazon employees. A rideshare voucher program for senior and ADA passengers to offset the rising operational expenses incurred by paratransit service is also being explored. This voucher program will mirror a similar program offered by other public transit operators and consists of a 50-50 share in fare directly redeemable with the rideshare provider when the service is used. 3.2 Future Marketing Plans, Studies, and Promotions to Promote Ridership Comprehensive Operations Analysis As discussed in previous sections of this plan, Beaumont is currently underway with a Comprehensive Operations Analysis. As part of the COA, a fare elasticity study will be completed to ensure that the schedule reflects a good business model, is fair to all passengers, and equitable in the industry. This COA will be central to the development of the department and is expected to be completed by June 2020. Travel Training Travel Training continues to be a successful program to teach Pass area residents how to ride public transportation from the Pass area to places of interest. Travel Training season begins in the early Spring and runs through the Fall, with trips to Union Station, Downtown Disney, and Oceanside. A common consensus with passengers is that public transportation is intimidating. Travel training offers guidance to individuals, eases concerns, and empowers passengers to make similar trips on their own in the future. Since its inception, over 300 choice riders have experienced travel training with Beaumont staff. Beaumont SRTP 20/21 40 I Page 118 Free Fare Promotion In FY 18, Beaumont successfully implemented a systemwide Free Fare Promotion that was funded by a grant from the Low Carbon Transit Operations Program (LCTOP). This 3-month promotion was extended to the city of Banning Transit, with both agencies reporting an increase in passenger trips and were a welcomed program to all passengers. Because of the overall success of the program, a new LCTOP grant funding application has been completed and will be used for a Free Fare Promotion in FY 21. The new Free Fare Promotion will consist of systemwide free fare for seniors, veterans, and disabled passengers for one year. Additionally, free fares will be extended to general passengers for three months. This program will be introduced in conjunction with any new route changes or added service as part of the COA study. Finally, with the potential aftereffects of Covid-19 on the overall economy, this promotion will assist passengers economically traveling to work and recreation. Annual Promotions Throughout the year our service is marketed with not only free fares, but visible appearances, as well. The opportunity to present the service and fleet to a captive audience has had positive effects with the community that would have normally not considered public transit. In the month of July, $0.25 (twenty-five cent) fare for youth passengers is offered on weekday Route 3, Route 4, and Saturday Route 3/4. Youth passengers, under the age of 18, can enjoy Beaumont SRTP 20/21 41 I Page 119 points of interest that these routes service, including destinations such as the community center, library, parks, city pool, and shopping. In conjunction with October's Breast Cancer Awareness month, passengers wearing pink on Wednesdays are given a raffle ticket as they board the bus. A drawing of a winning raffle ticket was drawn each week for a November monthly pass. The winning ticket number and winner were posted on Pass Transit's Facebook. Multiple marketing and promotional appearances are attended throughout the year. Informational booths at back -to -school nights and orientations are attended by staff. Additionally, entries in local parades, free rides to all Veterans during the annual Veteran's Expo, the holiday 'Stuff the Bus' food drive, rider appreciation events, and multiple community presentations and events, are all included in promotions to promote ridership and expose choice riders to public transportation. Beaumont offers free shuttle service to the annual signature event, the Cherry Festival, located in the downtown area of Beaumont. This annual festival, arts/crafts, food, and live entertainment gathering is a four -day event with attendance of over 50,000 throughout the four days. In 2019, the shuttle service provided 1,619 passenger trips to festival patrons. Redevelopment of Walmart Regional Transportation Hub Beaumont Transit has secured LCTOP and SGR funding for the purpose of redeveloping the Walmart Regional Transportation Hub and promoting ridership. This location is serviced by Beaumont, Banning, RTA and Sunline agencies. Hundreds of passengers connect at this location and the facility is undersized for the connecting passenger traffic. The Walmart stop is a central and visible location to the commercial center of Beaumont. With improvement, it will encourage additional use by existing passengers, but also entice new passengers to try transit. Beaumont SRTP 20/21 120 42 I Page 3.3 Projected Ridership Growth Projected ridership growth will be problematic; however, Beaumont is taking the necessary steps to analyze and create a profitable business model in the coming fiscal years. The economy resulting from Covid-19 will have a significant hardship for many people. As residents shift employment as a result of the virus, it is an opportunity to encourage transit as a cost -saving measure. The development of routes as a result of the comprehensive operations analysis is anticipated to encourage ridership growth. Additionally, Beaumont Transit will continue to focus on regional transportation and will consider an express commuter link route to the desert communities in FY 22. 3.4 Proposed Fare Structure Changes Beaumont recently updated the fare schedule for FY 20. As part of the Comprehensive Operations Analysis, a fare elasticity study will be completed to ensure that the schedule reflects a good business model, is fair to all passengers, and equitable in the industry. The Go Pass program was voted into effect by the Associated Student Body (ASB) at MSJC as an additional fee for students during registration. That fee is entirely allocated to RTA to subsidize free fare to all MSJC students on RTA's routes. Beaumont has traditionally honored Mt. San Jacinto's (MSJC) Go Pass program without receiving subsidies, providing free fare to all MSJC students. As part of the most recent Triennial Performance Audit, a recommendation was made to either cease accepting the Go Pass and charge students as general passengers, or coordinate efforts with MSJC to present to the ASB to vote on an additional fee during registration for Beaumont Transit. Should the student body vote against the proposed fee for Beaumont, the fare schedule would reflect the elimination of the Go Pass program on Beaumont routes. 3.5 Capital Improvement Planning Compressed Natural Gas Fueling Station (Projects 19-01 and 20-01) In FY 20, Beaumont purchased a 6.14-acre parcel in the city's southwest industrial area, in partnership with the Wastewater Fund. This property will include a 28,000 square foot public fueling station for compressed natural gas vehicles and serve as a critical revenue source for Beaumont Transit's farebox recovery. More importantly, it will eliminate Beaumont Transit's reliance and dependence on the limited fueling available at the only station in Beaumont, owned and operated by Beaumont Unified School District (BUSD). Fueling the CNG buses has been problematic and more frequently than not, BUSD station is unavailable, forcing the fleet to fuel at stations located as far away as Hemet and Moreno Valley. Additionally, the parcel will include slow -fill stations for each CNG bus in the fleet, with room for expansion, giving Beaumont Transit the ability to fuel CNG vehicles during non -operational hours. Beaumont SRTP 20/21 43 I Page 121 A conceptual master plan has been completed for Transit's portion of the land. The next phase will include adopting a compression services tariff agreement with Southern California Gas to design build the CNG station, with construction anticipated to be completed by end of FY 21. Fleet Maintenance and Operations Facility (Project 20-02) As part of Projects 19-01 and 20-01, a fleet maintenance and operations facility will be constructed on the purchased parcel. Included is a 4,100 square foot, one-story building to house fleet and operations personnel, serve as a customer service point of sale location, and completely remove Beaumont Transit from the downtown area. All transit operations will be housed at one location, increasing effectiveness and efficiencies of the department. Design and engineering will begin in FY 21, with construction scheduled for FY 22. Part of the funding for this project is a State of Good Repair grant awarded in FY 19, as well as reprogramming of several previously obligated State Transit Assistance projects with fund balances. Replacement Vehicles (Project 20-06) Beaumont Transit's fleet includes three 16-passenger vehicles with over 300,000 miles each and have been in service for the past decade. Three new Ford Entourage Type E buses were purchased last summer and expected delivery is May 2020. Electric Vehicle Charging Station (Project 20-07) In FY 20, Beaumont designed and constructed an electric vehicle charging station, located strategically in the downtown area as a revenue source for Beaumont Transit's farebox. The project was funded by the Southern California Incentive Project (SCIP) in the form of a rebate of $240,000. The remaining project costs of $31,870 will come from the Mobile Source Air Pollution Reduction Committee (MSRC), and the station is set to open in June 2020. Beaumont SRTP 20/21 44 I Page 122 City of Beaumont Short Range Transit Plan FY 2020/2021- 2022/2023 Table 3 Highlights - Implementation of a Free Fare promotion. - Redevelopment of the Walmart Transportation hub. - Completion of the Comprehensive Operations Analysis (COA). - Fare elasticity analysis as part of the COA. - Construction of a compressed natural gas fueling station. - Construction of a fleet maintenance and operations building. - Procurement of two electric vehicle shuttles. Tvoe FY2016/2017 Audited BEAUMONT -C A L 1 F O R N 1 A- FY2019/20 Estimated FY2017/2018 (Based on 3rd Qtr actuals Audited FY2018/2019 Estimated and annualized) FY2020/21 Planned System -Wide Ridership 194,7201 197,7751 202,6981 131,571 169,846 Operating cost per revenue hours 117.721 129.111 117.141 113.461 104.531 Expenses 2,990,217 3,198,2141 2,796,3181 2,525,161 2,776,096 1 Revenue Hours 25,4021 24,7721 23,8711 22,2551 26,558 123 CHAPTER 4 — FINANCIAL PLANNING 4.1 Operating and Capital Budget Operating Budget As shown in Table 4 of this plan, Beaumont Transit projects a total amount of $3,084,384 needed in operational funding to fully operate a public transit program for the residents of Beaumont. Included in that amount is $2,776,096 from Local Transit Funds, farebox revenues collected of $213,942, LCTOP operational grant funding in the amount of $93,346, and interest earned in the amount of $1,000. This equals a modest 1.48% increase over funding in FY 20. Operational funding is allocated to 83% in personnel, 15% in maintenance and operations, and 2% in contractual services. Beaumont SRTP 20/21 46 I Page 124 OrRIVERSIDE COUNTY TRISSPOR1ARON COMMIfel6N Table 4.0 - Summary of Funding Requests - FY 2020121 City of Beaumont Operating LCTOP PUC99313 III Project Total Amount of Funds FARE INT LCTOP PUC99314 LTF SGRPUCO9313 SURPUC99314 SGRda STA -OB STAPUC99313 STAPUC88314 1) Operating Assistance 2) Commuter Link 120 Operating Assistance 3) Commuter Link 129 Operating Assistance 4) Dial A Ride Operating Assistance 5) Interest and Other Income 81,756.361 $708,845 5294,455 $323,723 11,000 $133,600 $48,342 $12,000 520,000 $1,000 $60,000 $20,000 510,000 53,346 S1,559.415 $640,503 1272,455 $303,723 Sub4otel 00.68869 53,004,384 5213,942 11,000 190,000 $3,346 S2,776,095 50 30 SO SD SO SO Capital Protect Total Amount FARE INT LCTOP LCTOP LTF KM PUC99313 8GR PUC99314 8GR-013 STA - OB STA PUC99313 STA PUC99314 of Funds PUC9931311j PUC99314 _ 12-01 GPS System on Buses ' 4 1 --,. - 13.01 Building Improvements 5-10,087 S-10,087 14-03 Bowing ()Improvements 5-11,274 -11274 15.01 2 Type 7 Buses for Repl0cement/Ezpo5oio 5-29,728 = 29,728 15-02 2 Security Camara Systeme for the above 5.5,237 5-5,237 Project 17-01 Bus Yard Parking Lot with Security Gates 1-100,000 5-100,000 19-02 Type H EZ Rider II Vehide 5-18.418 •'°"° 21-01 CNG Station-21.01 3500,000 1500,000 21.02 Fleet Maintenance and Operations Fadlity - 5671,248 $51,000 52,537 149.885 $121,381 1430,803 515,860 21-02 21-03 Bue Stop Signege & Amenities-21-03 851,999 851,999 21-04 2- Electric Shuttle EV Star -21.04 1220,000 5220,000 21-05 New Vehide Communications . 21-05 557,498 557,498 Subtotal Capital $1,321,894 50 SO $01 50 S0 S51,000 $2,537 $101,860 SO 51,150.803 $15,880 Total Operating a Ceplal 54.406,288 3213,942 81,000 $90.000 $3,348 $2,776,096 $51,000 $2,537 $101,884 SO 51,150,603 $15,860 FY 2020/21 Projected Funding Details FARE INT LCTOP PUC99313 LCTOP PUC99314 LTF Total Estimated Ottoman Funding Request SGR PUC99313 SGR PUC99314 SGR-OB STA-OB $213,942 $1,000 190000 [1] Teat Comment by TranoTrack - Please Ignore. Overwrite If needed. 13,348 $2,778,098 $3,084,364 $51,000 $2,537 $101,884 50 STA PUC99313 31,150,803 STAPUC99314 515,800 Total Estimated Capital Fundng Request 11,321,884 Total Funding Request 0 I06,2ee Trans Track Meneger" r <R9012017:33:50 ET Pagel of 1 125 City of Beaumont Short Range Transit Plan FY 2020/2021- 2022/2023 Table 4B Fare Revenue Calculations (Consistent with RCTC Commission Farebox Recovery Policy 3/12/2008) Fareboir Galru>it)on �rir•ffta• 1 Charge for Service 229.112 223,761 213,942 2 Bus Outlet Sales 3 Sale of Property 4 Interest 5 Other Income/Transfers In 6 LCTOP 740 460 500 4,169 30 2,784 1,931 500 466 83,368 0 93,346 Total Revenue (1-6) $320,638 $226,182 $308,288 Total Operating Expense $2,796,317 $2,525,161 $2,776,096 Farebox Recovery Ratio 11.47% 8.96% 11.11% 126 Capital Budget Compressed Natural Gas Fueling Station (Project 21-01) As mentioned in Section 3.5, Beaumont will continue funding for this critical project until construction is completed, and the station is open to the public. The continuation of funding for this project is critical to the sustainability of the public transit program in Beaumont. The revenue generated from the public fueling station will adequately support a significant increase to Beaumont Transit's farebox recovery. Beaumont SRTP 20/21 49 I Page 127 OFRIVERSIDE COUNTY TRANSPORTATION COMMISSION FY 2020/21 SRTP City of Beaumont Table 4.0 A - Capital Project Justification Project Number: 21-01 Project Name: 21-01 CNG Station Category: Facilities Sub -Category: Expansion Fuel Type: N/A Project Description: Installation of CNG Station at 4th and Viele property. FTIP No: Not Assigned - New Project Project Justification: More than half of Beaumont's bus fleet is CNG fueled. All vehicles purchased must be CNG or other altemative fuel to comply with RCTC policy. However, there is not a reliable CNG Station in the Pass Area. Staff often must fuel buses out of town and is costly to operations funding and resources. Project Schedule: Start Date July 2020 Completion Date June 2022 PROJECT FUNDING SOURCES (REQUESTED]: Fund Type Fiscal Year Amount STA PUC99313 FY 2020/21 $500,000 Total $500,000 PRIOR YEAR PROJECTS OF A SIMILAR NATURE WITH UNEXPENDED BALANCE INCLUDING PROJECTS APPROVED BUT NOT YET ORDERED FTA Grant No. FTIP ID No. RCTC/SRTP Project No. Description TransTrack Manager'*' Page 1 of 1 4/29/2020 18:05:48 ET 128 Fleet Maintenance and Operations Facility (Project 21-02) This project is a continuation of funding for the fleet maintenance and operations facility, to be constructed the purchased parcel. Included is a 4,100 square foot, one-story building to house fleet and operations personnel, serve as a customer service point of sale location, and completely remove Beaumont Transit from the downtown area. All transit operations will be housed at one location, increasing effectiveness and efficiencies of the department. Design and engineering will begin in FY 21, with construction scheduled for FY 22. Part of the funding for this project is a State of Good Repair grant awarded in FY 19, as well as reprogramming of several previously obligated State Transit Assistance projects with fund balances. Beaumont SRTP 20/21 129 51 I Page OFRIVERSIDE COUNTY TRANSPORTATION COMMISSION FY 2020/21 SRTP City of Beaumont Table 4.0 A - Capital Project Justification Project Number: 21-02 FTIP No: Not Assigned - New Project Project Name: 21-02 Fleet Maintenance and Operations Facility Category: Facilities Sub -Category: Rehabilitation/Improvement Fuel Type: N/A Project Description: Construction of administration, fleet maintenance, and operations facilities at the recently purchased property located at 4th and Viele in the industrial area of Beaumont Project Justification: Operations and maintenance are in two different locations and have outgrown their facilities. Buses are parked in both locations because all buses do not fit entirely at one location. The separation of the department is creating increased operational expenses. A parcel has been purchased at a new location in FY 20 and this project will help to develop it. A portion of the requested funding is a previously awarded grant project from State of Good Repair (SGR) in FY 18/19. Since RCTC disperses funds, it is required the project be listed on the capital projects list. Project Schedule: Start Date Completion Date July 2020 June 2023 PROJECT FUNDING SOURCES (REQUESTED): Fund Type Fiscal Year Amount SGR PUC99313 FY2020/21 $51,000 SGR PUC99314 FY 2020/21 $2,537 SGR-OB FY 2020/21 $49,885 STA - OB FY 2020/21 $121,361 STA PUC99313 FY 2020/21 $430,603 STA PUC99314 FY 2020/21 $15,860 Total $671,246 PRIOR YEAR PROJECTS OF A SIMILAR NATURE WITH UNEXPENDED BALANCE INCLUDING PROJECTS APPROVED BUT NOT YET ORDERED FTA Grant No. FTIP ID No. RCTC/SRTP Project No. Description Trans Track Manager 4/29/2020 18:06:14 ET 130 Page 1 of 1 Bus Stop Signage and Amenities (Project 21-03) New bus stop signage and amenities will be funded by the State of Good Repair grant awarded in FY 20. New bus benches and lighting will be added at bus stops to improve passenger comfort and safety, along with new signage throughout the service area. This project is funded by a State of Good Repair grant from FY 20. Beaumont SRTP 20/21 53 I Page 131 dmm —a.. RIVERSIDE COUNTY TRANSPORTATION COMMISSION FY 2020/21 SRTP City of Beaumont Table 4.0 A - Capital Project Justification Project Number: 21-03 FTIP No: Not Assigned - New Project Project Name: 21-03 Bus Stop Signage & Amenities Category: Bus Stop Sub -Category: Rehabilitation/Improvement Fuel Type: N/A Project Description: Replace bus stop signage and schedule holders throughout the service area. Project Justification: This is a previously awarded grant project from State of Good Repair (SGR) in FY 19/20. Since RCTC disperses funds, it is required the project be listed on the capital projects list. Bus stop signage is over 10 years old. Most are faded and unreadable. This project will help to design, purchase and install new bus stop signs. In addition, where stops are without adequate lighting or seating for passengers, this project will help to install amenities. Project Schedule: Start Date Completion Date July 2020 June 2022 PROJECT FUNDING SOURCES IREQUESTEDJ: Fund Type Fiscal Year Amount SGR-OB FY 2020/21 $51,999 Total $51,999 PRIOR YEAR PROJECTS OF A SIMILAR NATURE WITH UNEXPENDED BALANCE INCLUDING PROJECTS APPROVED BUT NOT YET ORDERED FTA Grant No. FTIP ID No. RCTC/SRTP Project No. Description TransTrack Manager TM Page 1 of 1 4/29/2020 18:07:06 ET 132 Electric Vehicle Shuttle (Project 21-04) Beaumont Transit has applied for and has subsequently been approved for the Volkswagen Mitigation Rebate earmarked for the purchase of two electric vehicle shuttles, allowing for a rebate of $160,000 per vehicle. Additional funding is needed in order to procure the two vehicles. Project 21-04 reflects the difference in the price of the shuttle and the rebate from Volkswagen. These shuttles are ADA compliant with a wheelchair ramp and will be used on Dial -A -Ride. Charging will be available with an electric vehicle charging station currently in construction at the Beaumont Civic Center public parking lot, near a primary bus stop. Beaumont SRTP 20/21 55 I Page 133 IIIRIVERSIDE COUNTY TRANSPORTATION COMMISSION FY 2020/21 SRTP City of Beaumont Table 4.0 A - Capital Project Justification Project Number: 21-04 FTIP No: Not Assigned - New Project Project Name: 21-04 2- Electric Shuttle EV Star Category: Paratransit Sub -Category: Replacement Fuel Type: Electric Project Descrietion: Purchase of two electric shuttles to be used on Dial A Ride Service. Project Justification: Beaumont has secured a grant through Volkswagen Mitigation Trust Fund in the amount of $160,000 per vehicle. This requested amount will cover the difference in the cost of the shuttle. These vehicles will replace unleaded gas buses, as required by the grant, and will be used on local paratransit service. Beaumont will have a completed electric vehicle charging station by June 2020. Project Schedule: Start Date I Completion Date July 2020 June 2021 PROJECT FUNDING SOURCES iREQUESTEDI: Fund Type Fiscal Year Amount STA PUC99313 FY 2020/21 $220,000 Total $220,000 PRIOR YEAR PROJECTS OF A SIMILAR NATURE WITH UNEXPENDED BALANCE INCLUDING PROJECTS APPROVED BUT NOT YET ORDERED FTA Grant No. FTIP ID No. RCTC/SRTP Project No. Description TransTrack Manager", Page 1 of 1 4/29/2020 18:07:37 ET 134 Vehicle Communications for New Vehicles (Project 21-05) All Beaumont Transit vehicles are outfitted with two-way radios that serve as the sole communication between drivers and dispatch. An added benefit to this communication system is the ability of the driver to immediately contact Beaumont Police dispatch through direct connection in an emergency. Funding for this project will be reprogrammed from prior obligated State Transit Assistance fund balances. Beaumont SRTP 20/21 57 I Page 135 PFRIVERSIDE COUNTY TRANSPORTATION COMMISSION FY 2020/21 SRTP City of Beaumont Table 4.0 A - Capital Project Justification Project Number: 21-05 FTIP No: Not Assigned - New Project Project Name: 21-05 New Vehicle Communications Category: Equipment Sub -Category: Rehabilitation/Improvement Fuel Type: N/A Project Description: Improve stop signage, schedule holders, and amenities at bus stops. Project Justification: This is a reprogramming request of prior year STA obligated balances (STA-OB) to this new project. Three new vehicles were purchased in FY 19 and will be delivered before end of FY 21. In addition, 2 electric shuttles are proposed for FY 21. These five new vehicles will need to have security and communications purchased and installed. Project Schedule: Start Date July 2020 Completion Date June 2021 PROJECT FUNDING SOURCES jREQUESTED): Fund Type Fiscal Year Amount STA - OB FY 2020/21 $57,498 Total $57,498 PRIOR YEAR PROJECTS OF A SIMILAR NATURE WITH UNEXPENDED BALANCE INCLUDING PROJECTS APPROVED BUT NOT YET ORDERED FTA Grant No. FTIP ID No. RCTC/SRTP Project No. Description TransTrack ManagerT"' Page 1 of 1 4/29/2020 18:09:06 ET 136 4.2 Funding Plans to Support Proposed Operating and Capital Program Beaumont Transit continues to explore all available funding options to support transit operating and capital costs. Current secured funding includes STA, LCTOP, MSRC, and SGR grants but is void of any Federal funds. In FY 22, Beaumont Transit intends to submit a proposed funding plan request in the amount of $4,983,675, of which $2,859,379 is LTF, $1,800,000 is STA, $41,796 in LCTOP, $16,000 Measure A, $265,500 farebox revenue, and $1,000 in interest or other income. Beaumont SRTP 20/21 59 I Page 137 City of Beaumont Short Range Transit Plan FY 2020/2021- 2022/2023 Table 4.1 Fiscal Year 2021/2022 BEAUco RN,MONT cn�� Operations and Fixed Route Operations and Commuter Link 120 Operations and Commuter Link 125 Dial A Ride Interest and other income Total Operating Reouest 1,803,143 728,068 318,629 332,835 1,000 fidlemUre A Operating Other Other LTF LCTOP STA SGR Assistance Fund kip Farebox Revenue 1,606,197 17,946 179,000 659,718 13,350 55,000 280,629 10,500 16,000 11,500 312,835 20,000 1,000 $ 3,183, 675 $ 2.859, 379 $ 41,796 $ $ - $ 16.000 $ - $ 265.500 $ 1.000 'leasura A Operating Other Other LTF LCTOP STA SGR Assistance Funding Farebox Revenue CNG Station Fleet Maintenance and Operations Facility Bus Wraps 3- Ford Entourage -Type E Replacement Vehicles Total Capital Request Grand Total Operating & Capital 500,000 500,000 100,000 700,000 0 0 0 0 0 0 0 500,000 500,000 100,000 700,000 $1,800,000 $0 $0 $1,800,000 50 50 50 50 50 $4,983,675 $2,859,379 541,796 $1,800,000 50 $16,000 $0 5265,500 $1,000 138 In FY 23, Beaumont Transit intends to submit a proposed funding plan request in the amount of $4,594,936, of which $2,945,160 is LTF, $1,300,000 is STA, $41,840 in Measure A, $307,296 in farebox revenue, and $1,000 in interest or other income. Beaumont SRTP 20/21 61 I Page 139 City of Beaumont Short Range Transit Plan FY 2020/2021- 2022/2023 Table 4.2 Fiscal Year 2022/2023 BEAUMONT -CALIFORNIA- Measure A Operating Other Other LTF LCTOP STA SGR Assistance Funding Farebox Revenue Operations and Fixed Route Operations and Commuter Link 120 Operations and Commuter Link 125 Dial A Ride Interest and other income Total Operating Request 1,851,329 772,860 327,528 342,220 1,000 1,654,383 679,510 289,048 322,220 25,000 16,480 196,946 68,350 22,000 20,000 1,000 $ 3,294,936 $ 2,945,160 $ - $ $ - $ 41,480 $ - $ 307,296 $ 1,000 Measure — - operating Other Other LTF LCTOP STA SGR Assistance Funding Farebox Revenue CNG Station Passenger Amenities 3- Replacement Vehicles Total Capital Request Grand Total Operating & Capital 500,000 100,000 700,000 0 0 0 0 0 0 0 500,000 100,000 700,000 $1,300,000 $0 $0 $1,300,000 $0 $0 $0 $0 $0 $4,594,936 $2,945,160 $0 $1,300,000 $0 $41,480 $0 $307,296 $1,000 140 4.3 Regulatory and Compliance Requirements The American with Disabilities Act of 1990 The Dial -A -Ride service provides complimentary paratransit services as a required element of ADA. Although Beaumont Transit does not have an internal application process due to staffing constraints, all other public transit operators' identification cards are accepted as verification on all routes. DBE, EEO, and Title VI Beaumont Transit System does not utilize federal funds for operating expenses. As such, DBE, EEO, and Title VI requirements do not currently apply to this public transit operator. Triennial Performance Audit RCTC retained the services of Michael Baker International to conduct the TDA triennial performance audit of the public transit operators under its jurisdiction in Riverside County, including Beaumont Transit, for Fiscal Years 2015-2016 through 2017-2018. Beaumont Transit fully complied with five of the eight applicable requirements and partially complied with the remaining three. The audit also summarized the major findings and provided a set of recommendations from the auditing firm. For this reporting period, four recommendations were given and as required by RCTC, are included in this plan as shown in Table 4.3. Two of the four recommendations have since been implemented or completed. Beaumont SRTP 20/21 63 I Page 141 City of Beaumont Short Range Transit Plan FY 2020/2021- 2022/2023 Table 4.3 TDA Triennial BEAUMONT C A L I F O R N I A - Action Taken and Results Prepare and submit separate State Controller Transit Operators Financial Transactions Reportsfor general public transit and specialized service. Beaumont continues to strive for timely completion of SCO reports. Additional staff in the finance department has been added to help prevent delays. Continue to work with RTA and Mt. San Jacinto College on fare revenue reimbursement from the College GO -PASS Revenue Agreement. Beaumont will explore the Go -Pass program and reach out to San Jacinto College to engage students for a student body vote to implement fare program for Beaumont Transit, independent from RTA. Include a link to BanningTransit on the BeaumontTransit web page. Completed Report mechanical road calls and other vehicle operation metrics in TransTrack Manager. Completed 142 Alternative Fueled Vehicles (RCTC Policy) Beaumont Transit System operates nine CNG buses and six gasoline powered. Future vehicle purchases, like all current purchases, will follow the RCTC and SCAQMD policies regarding alternative fuel for transit vehicles. The State of California and California Air Resources Board has established a goal of transitioning all public fleet to electric buses by 2040. Beaumont is preparing for transition as our gas vehicles retire and intend to replace with electric buses in the coming FY's. 4.4 Open Capital Projects This final section includes a summary of open capital projects, balances outstanding for each project, and plan to reprogram old projects to future critical projects as outlined in Table 4.4. Beaumont SRTP 20/21 65 I Page 143 Project # Beaumont Open Projects STA Capita' Estimated balance 6r3320 Origii1 Amoure Items Approved in SRTP Awarded ArrrcsiK CNG re/ated 200.000.00 MSRC Grant 203.000.00 10-01 300.003.00 CNG Station lnpwemt+a 241,795.10 20-01 1.500.000.00 CNG Station 1,503,000.00 Total amount available for CMG Raject 1,941,795.10 17-02 85.000.00 Salable Bus Lift. Jade Stands E Tools 338.17 17-04 75.000.00 Slop Braking Ma: M mma 70,880.79 19.04 68,478.00 SGR Grant- Modernization of Vehicle &Mir/evace 15.478.00 20-05 40,000.00 Shop Tools 40.000.00 49.885.00 SGR Grant- Modernization of Vehicle ►lairttevaoe 49.885.00 Taal/mount addable for shop n/aerd projects 227,1la11.li6 jklidihot War/win/Ms 14 03 75.000.00 Bulling D trrpvrerncva 11,274.00 Resxog to 21-02 Feet Ma erarance & Operatims Faciirty 13-01 13,939.24 R_..kieva improverner, 10.083.83 17-01 100.000.00 Bus Yard Parkrig Lot with Security Gates 100.000.00 Total amount available for baking improvements f 21, 360 d3 20 02 481,700.00 500.000.00 Fleet Maireerance and Openttiors Facie), 20-03 100.003.00 Brand and LA00 Updae 100.000.00 20-04 122.943.00 Passenger Amenities (LCTOP 18/19) 127,444.00 20-07 100.000.00 EV Charprg Station 100.000.00 SGR 51.999.00 Bus Sbp Reliableation (SGR) 51.929.00 29.725.82 1,000,000.00 2 Type 7 Buses for Rept-mm/0/ Exason 15-01 f1>R 21-05: New Vetsicle Can*rvicaticr s Installation 12-01 5.181.52 GPS System on Buses 4,117.75 19-02 175.000.00 Type H EZ Rider II Venda i8.417.50 15-02 38,000.00 2 Security Camera Systems for the abode project 5.236.67 20-06 7130.000.00 3- Ford Entourage Type E 700.000.00 18,899.00 Rase 125 (LCTOP 181' 7) 16,899.00 Beaumont SRTP 20/21 144 66 I Page City of Beaumont Short Range Transit Plan FY 2020/2021- 2022/2023 Table 4.4 Open Projects Prior to FY2020/2021 t• a 1,O• M I ^— SRTP Capital Project No's Beg to End - Project Timeline Total Project Cost Unfunded Balance., CNG Station Improvements 19-01 4 2 Current - 2023 CNG Station Improvements 20-01 4 2 Mobile Bus Lift, Jack Stands, and Tools 17-2 3 1 4,500,000 85,000 1,500,000 0 Shop Building Maintenance 17-4 7 1 75,000 0 SGR Modernization of Vehicle Maintenance 19-04 7 1 66,478 0 Fleet & Operations Facility 20-02 4 2 1,671,246 1,171, 246 Brand & Logo Update Passenger Amenities (LCTOP) EV Charging Station 20-03 7 2 20-04 6 1 20-07 4 1 200,000 129,943 310,000 100,000 0 0 3- Ford Entourage Type E Buses 20-06 700,000 0 Legend Project Elements: Funding Category: 1 Revenue Vehicle Purchase - FY 2 Non -Revenue Vehicle Purchase - FY 3 4 5 Vehicle Systems and Equipment - FY Building, Land and Facilities - FY Communication and Information Technology Systems - FY 6 Debt Service - FY 7 Maintenance - FY 1 Fully Funded 2 Partially Funded 145 City of Corona Transit Service Short Range Transit Plan FY 2020-21 through FY 2022-23 City of Corona 146 Table of Contents CHAPTER 1— SYSTEM OVERVIEW AND SERVICE PROFILE 3 1.0 INTRODUCTION 3 1.1 DESCRIPTION OF SERVICE AREA 3 TABLE 1 — INDIVIDUAL ROUTE DESCRIPTIONS AND AREA SERVICED 3 1.2 POPULATION PROFILE AND DEMOGRAPHIC 6 1.3 DESCRIPTION OF SERVICES 7 1.4 OPERATING DATA FOR CORONA TRANSIT SERVICES 9 1.5 CURRENT FARE STRUCTURE 9 1.6 REVENUE FLEET 11 TABLE 1.1 — FLEET INVENTORY 12 1.7 EXISTING FACILITIES AND BUS STOP AMENITIES 14 1.8 EXISTING COORDINATION BETWEEN TRANSIT AGENCIES 14 1.9 REFERENCE OF PRIOR AND/OR EXISTING STUDIES AND PLANS 14 CHAPTER 2 — EXISTING SERVICE AND ROUTE PERFORMANCE 14 2.1 KEY PERFORMANCE INDICATORS 14 TABLE 2 — SERVICE PROVIDER PERFORMANCE TARGET REPORT 16 2.2 SRTP PERFORMANCE REPORT 17 TABLE 2.1— FY2020/21 SRTP PERFORMANCE REPORT 18 2.3 SERVICE SUMMARY 19 TABLE 2.2 — SRTP SERVICE SUMMARY 22 2.4 SERVICE PERFORMANCE 23 TABLE 2.3 — SRTP ROUTE STATISTICS: DATA ELEMENTS & PERFORMANCE INDICATORS 24 2.5 PRODUCTIVITY IMPROVEMENT EFFORTS 26 2.6 MAJOR TRIP GENERATORS 26 2.7 RECENT SERVICE CHANGES 26 CHAPTER 3 — FUTURE SERVICE PLANS, FARE CHANGES, CAPITAL PLANNING AND MARKETING 27 3.1 PLANNED SERVICE CHANGES 27 3.2 MARKETING PLANS AND PROMOTION 27 3.3 PROJECTED RIDERSHIPGROWTH 28 3.4 PROPOSED FARE STRUCTURE CHANGES 28 3.5 CAPITAL IMPROVEMENT PLANNING 29 TABLE 3 — CCTS FY 2020/21 HIGHLIGHTS 31 City of Corona Transit Service Page 1 of 48 FY 2020/21 FY 2022/23 Short Range Transit Plan 147 CHAPTER 4 — FINANCIAL PLANNING 32 4.1 OPERATING AND CAPITAL BUDGET FOR FY 20/21 32 TABLE 4 — SUMMARY OF FUNDS REQUESTED FOR FY 2020/21 34 TABLE 4A — CAPITAL PROJECT JUSTIFICATION 35 TABLE 48 — FAREBOX REVENUE CALCULATION 38 4.2 FUNDING PLANS TO SUPPORT PLANNED OPERATING AND CAPITAL PROGRAM (FY22-FY23) 39 TABLE 4.2 — SUMMARY OF FUNDS REQUESTED FOR FY 202/23 41 4.3 REGULATORY AND COMPLIANCE REQUIREMENTS 42 TABLE 4.3 — PROGRESS IMPLEMENTING TRANSPORTATION DEVELOPMENT ACT (TDA) TRIENNIAL PERFORMANCE AUDIT RECOMMENDATIONS* 45 4.4 OPEN PROJECTS 47 City of Corona Transit Service Page 2 of 48 FY 2020/21 FY 2022/23 Short Range Transit Plan 148 Chapter 1— System Overview and Service Profile 1.0 INTRODUCTION The Short Range Transit Plan (SRTP) sets the objectives and strategies for Fiscal Year (FY) 2020/21 for the City of Corona Transit Service (CCTS) by evaluating current transit system performance, projected demographic changes, operating and capital funding needs, anticipated funding from federal, state and local sources, and other factors to create a reasonable projection of conditions over the next three years (FY 2020/21 — 2022/23). 1.1 DESCRIPTION OF SERVICE AREA CCTS operates demand response Dial -A -Ride (DAR) and fixed route service dubbed the Corona Cruiser. DAR service commenced in 1977 and available to the general public throughout Corona service area until January 2, 2018. The service is now available only to the following rider groups: Seniors 60 and older; Persons with Disabilities; and Persons certified under Americans with Disability Act (ADA). DAR provides curb -to -curb service throughout the City of Corona and neighboring county areas of Coronita, El Cerrito, and Home Gardens as well as satellite locations in the City of Norco (Department of Motor Vehicles, Department of Public Social Services, and Norco College). The complementary paratransit Dial -A -Ride service area extends beyond city limits to ensure compliance with the Americans with Disabilities Act %-mile corridor from a Corona Cruiser fixed route. Door-to-door service is available upon request for Dial -A -Ride patrons certified under the ADA. Corona Cruiser fixed route began operating in 2001 and serves the city -center as well as commercial, retail, and residential areas on the eastern and southern portion of the city. See Table 1 and Section 1.3 for detailed description of service by mode. Service maps on the following pages. City of Corona Transit Service Page 3 of 48 FY 2019-20 Short Range Transit Plan 149 TABLE 1- INDIVIDUAL ROUTE DESCRIPTIONS AND AREA SERVICED Mode Route Service Area/Sites Description Corona Cruiser Blue Line WalMart at McKinley Street West to River Run Apartments via Mountain Gate Park and downtown/Civic Center McKinley Street shopping areas, Magnolia Avenue, Centennial High, Medical Facilities, Senior Center, Corona Library, Corona Transit Center/North Main Corona Metrolink Station, Circle City Center (Community Center), North Main Street shopping area and restaurants Red Line The Crossings shopping area at Cajalco Road and Temescal Canyon Road to the Walmart at Neighborhood Market at West Sixth Street via downtown/Civic Center The Crossings shopping area, Walmart, California Avenue Post Office, Centennial High, Corona Transit Center/North Main Corona Metrolink Station (selected AM & PM trip), Corona Library, Senior Center, Civic Center, Corona High and Walmart Neighborhood Market on West Sixth Street near Smith Avenue. Service is extended to The Shops at Dos Lagos on Saturdays. Dial -A -Ride City Wide Demand Response / Reservation based service City-wide, neighboring county areas of Coronita, El Cerrito and Home Gardens as well as the following statellite locations in the City of Norco: Department of Motor Vehicles, Department of Public Social Services, Brunswick Classic Lanes, Target and Norco College City of Corona Transit Service Page 3 of 48 FY 2019-20 Short Range Transit Plan 150 City of Corona RONA CRUISER SERVICE AREA MAP NY LEGEND CORONA DIAL -A -RIDE DIAL-AatIOIE TO NORCO COLLEGE & NORCO SATELLITE LOCATIONS CITY OF CORONA ROUNDARY COUNTY AREAS OF SFRVICF if SATURDAY SERVICE TO DOS LAGOS CORONA CRUISER RED LINE ellCORONA CRUISER REO LINE mp! CORONA CRUISER SLUE LINE POPULAR DESTINATIONS: CIITIOLL PGarTgIFlt! ETTCIINK PARK PARK B RICE 1111 r_71� P NTlRY NNATE Ht.! SVIOCL BCIQJL t RWPRAL H oToye RECICRAL REHABILRATIOR SC LEI PI!Y L PCRON4 rniyElt NER'EK ]f# MILE CORRIDOR OUTSIDE ■ /+ CORONA DIALAORIDE SERVICE AREA = „:" _IN RTA's Fixed Routes'\ R.RIALlnk Gold Llnu jjjjjj - Roud 1 Rout. S 444 - rnr CenuterL1nk 235 ♦! T}91RInuE.r0n1, ](M$ TPRNIERMIL 151 City of Corona THE C[RCLE CTT'f c RONA pDIAL A -RIDE SERVICE AREA MAP LEGEND CORONA DIAL -A -RIDE POPULAR DESTINATIONS: DIAL-AatORL TON I1 O COLLEGE & �m'rEul NORCO SATELLITE LOCATIONS CITY Di- CORONA BOUNDARY COUNTY AREAS OF SFR:VICF —if SATURDAY SERVICE TO DOS LOGOS CORDRA. CRUISER REV LINE CORONA CRUISER RED LINE CORONA CRUISER BLUE LINE 514 MILE CORRIDOR OUTSIDE CORONA DIALS .RIDE SERVICE AREA 1111 NTERY 0I4TE ECaQQ ■ POST OFFICE PARK B RICE P HICn SLHaQL ETTICCINK 1141 HOSPITAL H oRo9a RECICRAL NEHAEILITAT ION MIMS maw SC L ERAAY L W RaNi C▪ ENTER l RTA's Flyer! Routes 1 RapldLIa Gold LIna Route 1 RNute S 1 1.ComrnutBrLrnk 2O5 GommutSrLrnk 20e SATELLITE POINTS Norm Satente Pot•11s:PLmos sateltes en Norco • Department of Public 8 Social Sarv1Cee • Norca College (RCC) • Department of Motor Vehicles (DMV) • Brunswick Classic Lanes • Target 1.2 POPULATION PROFILE AND DEMOGRAPHIC Based on the 2014-2018 American Community Survey 5-year Estimate, CCTS serves a diverse population of 165,355 city residents. The city encompasses 39 square miles. That diversity is reflected in the table below. City Population and Diversity Population Estimate Percent Race Hispanic Total population 165,355 100.0% One race 156,414 94.6% Two or more races 7,171 4.3% One race 157,658 95.3% White 106,121 64.2% Black or African American 9,794 5.9% American Indian and Alaska Native 573 0.3% Asian 18,283 11.1% Native Hawaiian and Other Pacific Islander 863 0.5% Some other race 22,024 13.3% Two or more races 7,697 4.7% White and Black or African American 1,061 0.6% White and American Indian and Alaska Native 1,044 0.6% White and Asian 2,095 1.3% Black or African American and American Indian and Alaska Native 35 0.0% or Latino and Race Total population 165,355 100.0% Hispanic or Latino (of any race) 72,658 43.9% Mexican 63,044 38.1% Puerto Rican 1,217 0.7% Cuban 846 0.5% Other Hispanic or Latino 7,551 4.6% Not Hispanic or Latino 92,697 56.1% White alone 59,484 36.0% Black or African American along 9,421 5.7% American Indian and Alaska Native alone 223 0.1% Asian alone 18,074 10.9% Native Hawaiian and Other Pacific Islander alone 809 0.5% Some other race alone 366 0.2% Two or more races 4,320 2.6% Source: U.S. Census Bureau, 2014-2018 American Community Survey 5-Year Estimate City of Corona Transit Service FY 2020/21 — FY 2022/23 Short Range Transit Plan Page 6 of 48 153 The table below lists passenger characteristics for Dial -A -Ride and Cruiser service. Passenger characteristic estimates are based on derived data compiled over the first nine months of FY 2019/20. Passenger Characteristic' Dial -A -Ride Corona Cruiser Seniors 18.0% General Public 34.5% Persons with Disabiities 53.8% Students 18.7% ADA Certified 26.0% Seniors/Persons with Disabilities 33.4% Personal Care Attendants 1.3% RTA Transfers 8.9% Metrolink Transfers 0.7% Metrolink Transfers 1.3% Children 0.1% Children 3.2% ' DESCRIPTION OF SERVICES The City contracts with the private sector to provide a turn -key transit operation. City of Corona Transit Service (CCTS) provides both fixed route (Corona Cruiser) and Dial -A -Ride (DAR) services. DAR service began in 1977, while the Corona Cruiser commenced in 2001. CCTS serves local business, retail stores, parks, school and entertainment venues. See Table 1 for overview of the service provided by CCTS. Fixed Route Service — Corona Cruiser: Blue and Red Lines The Blue Line serves the McKinley Street retail area, then travels on to Magnolia Avenue and Main Street to the River Road area. This route passes by many trip generators such as hospitals, medical facilities, schools, public service agencies, library, civic center, and commercial/retail areas. This route also serves the unincorporated area of Home Gardens. The Blue Line operates every 60-67 minutes. The Red Line connects the residential areas of central Corona with commercial areas along Sixth Street and the Ontario Avenue/California Avenue retail area. The Red Line also covers South Corona along Ontario Avenue/Temescal Canyon Road to serve the county area of El Cerrito, The Crossings shopping complex at Cajalco Road/Temescal Canyon Road, and The Shops at Dos Lagos on Saturdays. The Red Line operates every 50-66 minutes. The Cruiser schedule is as follows: Blue Line Red Line Monday — Friday 6:30 a.m. — 7:09 p.m. 6:30 a.m. — 7:05 p.m. Saturday 8:52 a.m. — 3:50 p.m. 9:00 a.m. — 5:09 p.m. Sunday no service no service The Cruiser does not operate on the following holidays: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day. The Cruiser also serves the Corona Transit Center, owned and operated by the Riverside Transit Agency (RTA). The Corona Transit Center provides a safe and efficient transfer point between City of Corona Transit Service Page 7 of 48 FY 2020/21 — FY 2022/23 Short Range Transit Plan 154 local and regional bus lines as well as regional commuter trains serving Los Angeles, Orange, Riverside, and San Bernardino counties. Trains are accessible via a pedestrian bridge to the adjacent North Main Corona Metrolink commuter rail station. To incentivize multimodal transportation, valid Metrolink pass -holders ride at no charge on Cruiser Blue and Red Lines to and from the Corona Transit Center/North Main Metrolink Station. CCTS and RTA have a reciprocal agreement that allows valid pass -holders a no cost, one-way transfer between the Cruiser and RTA buses at bus stops served by both Cruiser and RTA buses. Transfers between bus systems are an effective way to promote public transit as a low cost, eco- friendly, and stress -free alternative to automobile trips. Corona Dial-A-Ride/Paratransit Service Dial -A -Ride provided service to seniors (60 and older), persons with disabilities, and individuals certified for complementary paratransit service under the Americans with Disabilities Act (ADA). Reservations for DAR service can be made from one to fourteen days in advance; however, same day service may be accommodated if space is available. Dial -A -Ride provides curb -to - curb service throughout the City of Corona and neighboring county areas of Coronita, El Cerrito, and Home Gardens as well as satellite locations in the City of Norco (Department of Motor Vehicles, Department of Public Social Services and Norco College). Door-to-door assistance for ADA certified passengers is available upon request. Door-to-door service is available when: • Drivers can see the bus at all times; • The outermost door is within 150 feet from the bus; • Driver safety and security is maintained; and • Where a safe parking area is available. The ADA certification process in western Riverside County is administered by the Riverside Transit Agency (RTA). Additional information and application is available online at www.riversidetransit.com or by calling RTA at (951) 795-7887. For individuals certified for ADA complementary service, service hours are expanded to match Cruiser hours. Passengers certified under the ADA receive priority service. Voicemail message reservations are accepted for ADA clients on Sundays and Holidays for next day service. The Dial -A -Ride schedule is as follows: Non-ADA Complementary ADA Complementary Paratransit Paratransit Monday — Friday 6:42 a.m. — 6:00 p.m. 6:30 a.m. — 7:09 p.m. Saturday 8:52 a.m. — 5:09 p.m. 8:52 a.m. — 5:09 p.m. Sunday no service no service Dial -A -Ride service does not operate on the following holidays: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day. City of Corona Transit Service Page 8 of 48 FY 2020/21 — FY 2022/23 Short Range Transit Plan 155 OPERATING DATA FOR CORONA TRANSIT SERVICES Following table reflects operating data estimates for FY 2019/20 using data from July 2019 through March 2020: Performance Indicator DAR Cruiser Total Operating Expense $ 1,069,074 $ 1,311,701 $ 2,380,775 Fare Revenue* $ 136,385 $ 262,340 $ 398,725 Passenger Trips 40,316 98,526 138,842 Vehicle Revenue Hours (VRH) 11,809 14,579 26,388 Vehicle Revenue Miles (VRM) 146,809 172,978 319,787 Operating Cost per VRH $ 90.53 $ 89.97 $ 90.22 *Includes CARES funding for farebox revenue loss Using passenger trips from the first nine months of FY 2019/20 as a basis for estimating fiscal year-end totals, system wide passenger trips are expected to decrease by 19 percent to 138,842 total passenger trips compared to 170,946 passenger trips in FY 2018/19. CCTS had anticipated an increase in ridership during FY 2019/20, however the pandemic effect of COVID-19 negatively impacted passenger trips for both the Corona Cruiser and Dial -A -Ride. Even with reduced riders as a result of COVID-19, Corona Cruiser continues to operate at its' normal service levels. However, DAR service is dependent upon number of riders using the service and as such, has an impact on number of vehicle revenue hours and related revenue miles operated. CCTS' fare revenues estimates includes revenues generated by fares and other revenues including advertising, AB2766 pass subsidy, CARES funding for revenues lost as a result of COVID-19, and general fund to bridge gap for farebox ratio calculation. As a result of COVID- 19, CCTS has implemented no fares for both DAR and Corona Cruiser effective April 27, 2020. CURRENT FARE STRUCTURE Effective April 27, 2020, CCTS has implemented a no fare policy on both Corona DAR and Corona Cruiser due to the impact of COVID-19 on public transit system and the need to maintain social distancing. Once the pandemic situation with COVID-19 improves, CCTS will reinstate the fare structure as show on the following page. City of Corona Transit Service Page 9 of 48 FY 2020/21 — FY 2022/23 Short Range Transit Plan 156 Fare Type Fare Price Corona Cruiser Cash - General Public $1.50 Cash - Seniors / Persons with Disabilities / Medicare Card Holders $0.70 Cash - Children (46" tall or under) $0.25 Day Pass - General Public $4.00 Day Pass - Seniors / Persons with Disabilities / Medicare Card Holders $2.00 15-day Pass - General Public $17.50 15-day Pass - Seniors / Persons with Disabilities / Medicare Card Holders $8.05 15-day Pass - Students $12.25 31-day Pass - General Public $35.00 31-day Pass - Seniors / Persons with Disabilities / Medicare Card Holders $16.10 31-day Pass - Students $24.50 Dial -A -Ride Seniors / Persons with Disabilities / Medicare Card Holders $2.50 Buddy Fare $1.25 Children $0.50 Note: Fixed Route fare structure effective July 5, 2010; Dial -A -Ride fare structure effective January 2, 2018. To incentivize the use of public transit as a viable alternative to automobile trips, CCTS is using Air Quality Management District (AQMD) funds to subsidize multi -day passes (15-day and 31- day passes) on the Cruiser. The use of these funds allows CCTS to reduce the cost of multi - day passes by 30 percent for Cruiser riders but enables CCTS to recover an adequate fare. CCTS Fare Collection System CCTS currently offers its passengers two basic ways to pay for their trips on CCTS buses, one is cash, and the other, is through paper fare -media, that encompasses one-way tickets for the Corona Dial -A -Ride (paratransit), and Day Passes which can be purchased from bus operator and multi -day passes which must be purchased in advance. Cash and ticket fares are dropped into the "farebox" that possesses a top compartment that facilitates for the bus operator to verify with a glance the fare deposited by passenger boarding the bus, after bus operator verifies the correct fare, the operator activates a lever that allows the fares to drop into the secure bottom compartment of the farebox. Multi -day Passes of the Corona Cruiser, after purchase and on the first day of use, the pass must be validated by the bus operator, the operator is tasked with writing the initial date and date of expiration of the pass, along with her/his initials —such process activates a pass for either a fifteen (15) or a thirty-one (31) day period. Verification of a valid multi -day pass is done by the bus operator, operator verifies that the pass is current and the passenger possess the City of Corona Transit Service Page 10 of 48 FY 2020/21 — FY 2022/23 Short Range Transit Plan 157 corresponding pass (such verification can include verifying an ID, for proof of age, condition of disability, or student status). Z. 6 REVENUE FLEET The CCTS active fleet consists of 20 transit buses; See Tables 1.1. All CCTS buses are compliant with the Americans with Disabilities Act (ADA) requirement for accessibility and wheelchair securement. The Fixed Route fleet consists of seven (7) 2015 ElDorado National EZ Rider II heavy-duty/low- floor buses. EZ Rider II buses are powered with Compressed Natural Gas (CNG) and were placed into Corona Cruiser service in February 2016. The Dial -A -Ride fleet consists of eleven (11) 2017 Glaval Universal E450 and two (2) 2012 El Dorado Aerotech 240 cutaway vehicles. These buses are also powered with Compressed Natural Gas (CNG). The 2017 buses were placed in service July 2018. City of Corona Transit Service Page 11 of 48 FY 2020/21 — FY 2022/23 Short Range Transit Plan 158 OFRIVERSIDE COUNTY TRANSPORTATION COMMISSION Bus (Motorbus) / Purchased Transportation Table 1.1 - Fleet Inventory FY 2020/21 Short Range Transit Plan City of Corona Year Built Mfg. Code Model Code Seating Capacity Lift and Ramp Equipped Vehicle Length Fuel Type Code # of Active # of Vehicles Contingency FY 2019/ Vehicles 20 FY 2019/20 Life to Date Vehicle Miles Prior Year End FY 2018/19 Life to Date Vehicle Miles through March FY 2019/20 Average Lifetime Miles Per Active Vehicle As Of Year -To -Date (e.g., March) FY 2019/20 2015 EDN EZ Riderll 30 7 32 CN 7 0 601,359 738,678 105,525 Totals: 30 7 7 0 601,359 738,678 105,525 TransTrack Manager'"' 4/27/2020 159 Page 1 of 2 OFRIVERSIDE COUNTY TRANSPORTATION COMMISSION Demand Response / Purchased Transportation Table 1,1 - Fleet Inventory FY 2020/21 Short Range Transit Plan City of Corona Year Built Mfg. Code Model Code Seating Capacity Lift and Ramp Equipped Vehicle Length Fuel Type Code # of Active # of Vehicles Contingency FY 2019/ Vehicles 20 FY 2019/20 Life to Date Vehicle Miles Prior Year End FY 2018/19 Life to Date Vehicle Miles through March FY 2019/20 Average Lifetime Miles Per Active Vehicle As Of Year -To -Date (e.g., March) FY 2019/20 2017 E-450 2012 EDN AEROTECH 18 20 11 2 25 26 CN CN 11 2 0 0 206,401 306,520 377,873 308,595 34,352 154,297 Totals: 38 13 13 0 512,921 686,468 52,805 TransTrack Manager'"' 4/27/2020 160 Page 2 of 2 1.7 EXISTING FACILITIES AND BUS STOP AMENITIES CCTS operates from City -owned facility located at 735 Public Safety Way. MV Transportation, the vendor retained to operate transit service, provides administrative and dispatching service from this location, as well as fueling and vehicle parking. Maintenance is performed by the vendor at an off -site garage. The Corona Cruiser fixed route service includes 185 bus stops and 27 bus stop passenger shelters along its' two routes. The contractor, MV Transportation, is responsible for maintaining all of the stops. CCTS provides all required equipment (I -stop signs, kiosks, benches, trash receptacles, etc.) to maintain the stops and its's associated equipment. 1.8 EXISTING COORDINATION BETWEEN TRANSIT AGENCIES CCTS staff and Riverside Transit Agency (RTA) planning and operations staff work together to coordinate bus stop location/re-location, bus routing, layover areas/facilities, and transfer points where Cruiser and RTA passengers possessing valid day or multi -day passes can ride for free with a one-way transfer between systems. CCTS also coordinates marketing efforts with Metrolink to promote use of the both services. Funding, efficacy, and efficiency issues are jointly considered. 1.9 REFERENCE OF PRIOR AND/OR EXISTING STUDIES AND PLANS CCCTS has not had any prior studies performed, however plans are in the way for a Comprehensive Operations Analysis (COA). The COA is an in-depth study of the current operation of the Fixed Route System to identify strengths as well as opportunities for improvements. The COA will address CCTS' current and potential customers, how the overall system is performing and the areas of improvement. It will also address how CCTS can best serve its' market within its' operational and financial constraints. The goals of the COA are to improve customer travel experience by reducing travel time, improve service frequencies and connections where possible, and to introduce new and innovative transit options. The solicitation for the COA was released in March 16, 2020; however prior to proposal submittal date, the solicitation was canceled due to the impact of COVID-19 on transit system ridership. In addition, the consultant would not have been able to perform the onboard customer survey nor hold any public meetings. Therefore, the solicitation has been delayed till such time the situation with COVID-19 improves and ridership returns to normal as the data collected (or lack of data) consequently will not be conducive for an appropriate analysis. Chapter 2 — Existing Service and Route Performance 2.1 KEY PERFORMANCE INDICATORS The Riverside County Transportation Commission (RCTC) is the designated Regional Transportation Planning Agency (RTPA) with fiduciary and administrative oversight of transit operators in Riverside County. Each year, RCTC reviews and approves the Short -Range Transit City of Corona Transit Service Page 14 of 48 FY 2020/21 — FY 2022/23 Short Range Transit Plan 161 Plan (SRTP) and allocates local, state and federal funding. RCTC developed and monitors eight performance indicators that measure productivity — these indicators and year-to-date performance are listed in the table on the next page. By statute, transit operators serving urban areas must recover a minimum of 20 percent of operating cost through fare revenue for fixed route and 10 percent for Dial -A -Ride Specialized Service with combined system -wide blended farebox recovery of 15 percent. Fare revenue includes passenger fares, interest on investments, advertising revenue, local contributions, and the proceeds from the sale of surplus vehicles. A farebox recovery ratio below the system -wide 15 percent endangers the receipt of state funding. The farebox recovery ratio is a mandatory performance indicator. Table 2, Service Provider Performance Targets Report, appearing on the following page shows in detail on FY 2019/20 performance targets and actual performance by indicator. Through the third quarter of this fiscal year (July 2019-March 2020), CCTS lags behind the mandatory farebox recovery ratio but has met six of the seven discretionary performance indicators. CCTS has recorded a farebox recovery of 14.27 percent for July 2019-March 2020. A farebox recovery ratio in this range is anticipated at this point in the fiscal year. At the close of each fiscal year, the City contributes a sufficient amount of funding to bridge the gap between fare revenue received throughout the year and the amount required to meet the 15 percent farebox recover ratio. The contribution of funds is made only after all revenues and expenses are finalized following the close of the fiscal year. The size of the contribution varies each year depending on the final amount of revenues and expenses; however, the City's year-end contribution has always ensured CCTS meets the mandatory farebox recovery ratio. In addition, besides general funds, CCTS will utilize CARES funding for any fare revenues lost due to the impact of COVID-19 on ridership. City of Corona Transit Service Page 15 of 48 FY 2020/21 — FY 2022/23 Short Range Transit Plan 162 OFRIVERSIDE COUNTY TRANSPORTATION COMMISSION Table 2.0 -- Service Provider Performance Targets Report FY 2019/20 Short Range Transit Plan Review City of Corona Data Elements FY 2019/20 Plan FY 2019/20 Target FY 2019/20 Year to Date Through 3rd Quarter Year to Date Performance Scorecard Unlinked Passenger Trips 180,018 Passenger Miles 778,228 Total Actual Vehicle Revenue Hours 29,445.0 Total Actual Vehicle Revenue Miles 346,342.0 Total Actual Vehicle Miles 397,910.0 Total Operating Expenses $2,769,156 Total Passenger Fare Revenue $415,750 Net Operating Expenses $2,353,406 Performance Indicators Mandatory: 1. Farebox Recovery Ratio I 15.01% I >= 15.00% I 14.27% I Fails to Meet Target Discretionary: 1. Operating Cost Per Revenue Hour $94.05 <= $79.16 $86.22 Fails to Meet Target 2. Subsidy Per Passenger $13.07 >= $9.40 and <= $12.72 $12.61 Meets Target 3. Subsidy Per Passenger Mile $3.02 >= $2.19 and <= $2.97 $2.95 Meets Target 4. Subsidy Per Hour $79.93 >= $55.37 and <= $74.91 $73.91 Meets Target 5. Subsidy Per Mile $6.80 >= $4.65 and <= $6.29 $6.09 Meets Target 6. Passengers Per Revenue Hour 6.11 >= 5.02 and <= 6.79 5.86 Meets Target 7. Passengers Per Revenue Mile 0.52 >= 0.42 and <= 0.56 0.48 Meets Target Note: Must meet at least 4 out of 7 Discretionary Performance Indicators Productivity Performance Summary: Service Provider Comments: A farebox recovery ratio in this range is anticipated at this point in the fiscal year. At the close of each fiscal year, the City contributes a sufficient amount of funding to bridge the gap required to meet the farebox recovery ratio. In addition, CARES Funding will also be used to close the gap in Fare Revenues lost due to COVID-19 resulting `in reduced ridership. TransTrack Manager'"' 4/29/2020 163 Page 1 of 1 2.2 SRTP PERFORMANCE REPORT Table 2.1, SRTP Performance Report, appearing on the following page lists performance targets set by RCTC for FY 2020/21. Table 2.1 indicates CCTS meets the mandatory farebox recovery ratio and four of the seven discretionary targets. The target for farebox recovery ratio is set for 15 percent systemwide (10 percent for Specialized DAR and 20 percent for fixed route). The target for operating costs per revenue hour for FY 2020/21 is calculated using operating costs accumulated during the first nine months of the current fiscal year (July 2019-March 2020 in this case), increase in revenue hour cost for transit operating contract and adjustment by the Consumer Price Index (CPI). Currently, CPI is 3.31 percent. CCTS has failed to meet its' operating cost per revenue hours the past few years as the cost of contracting transit services has increased by over 20%; contracting cost accounts for -70 percent of the total budget. In addition, total operating costs for FY 20/21 includes additional costs related to the following consulting services: COA study (added additional funds) and Triennial DBE Goal/Program update. Use the actual contracted transit operations cost pursuant to the contract between MV and the City; this will allow the flexibility to use the higher variable rate due to operating less revenues hours for DAR and/or if needed, amend the contract. CCTS's failure to meet passengers per revenue hour & miles target is the direct result of the reduced rider estimated as a result of COVID-19. In particular for Corona Cruiser, while COVID- 19 impacted the ridership, CCTS continues operate normal service at this time which results in lower passenger per revenue hour/mile. City of Corona Transit Service Page 17 of 48 FY 2020/21 — FY 2022/23 Short Range Transit Plan 164 OFRIVERSIDE COUNTY TRANSPORTATION COMMISSION FY 2020/21 - Table 2.1 -- SRTP Performance Report Service Provider: City of Corona All Routes Performance Indicators FY 2018/19 End of Year Actual FY 2019/20 3rd Quarter Year -to -Date FY 2020/21 Plan FY 2020/21 Target Plan Performance Scorecard (a) Passengers 170,946 127,086 131,900 None Passenger Miles 732,023 543,177 562,368 None Revenue Hours 29,118.8 21,690.2 26,849.0 None Total Hours 33,637.3 25,416.0 31,167.0 None Revenue Miles 347,239.0 263,457.0 319,878.0 None Total Miles 399,249.0 302,294.0 364,962.0 None Operating Costs $2,489,197 $1,870,126 $2,941,298 None Passenger Revenue $437,174 $266,952 $443,967 None Measure -A Revenue $0 None LCTOP Revenue $0 None Operating Subsidy $2,052,023 $1,603,174 $2,497,331 None Operating Costs Per Revenue Hour $85.48 $86.22 $109.55 <= $78.67 Fails to Meet Target Operating Cost Per Revenue Mile $7.17 $7.10 $9.20 None Operating Costs Per Passenger $14.56 $14.72 $22.30 None Farebox Recovery Ratio 17.56% 14.27% 15.09% >= 0.2 Fails to Meet Target Subsidy Per Passenger $12.00 $12.61 $18.93 >= $10.46 and <= $14.15 Better Than Target Subsidy Per Passenger Mile $2.80 $2.95 $4.44 >= $2.41 and <= $3.27 Better Than Target Subsidy Per Revenue Hour $70.47 $73.91 $93.01 >= $54.88 and <= $74.24 Better Than Target Subsidy Per Revenue Mile $5.91 $6.09 $7.81 >= $4.56 and <= $6.18 Better Than Target Passengers Per Revenue Hour 5.87 5.86 4.91 >= 4.46 and <= 6.04 Meets Target Passengers Per Revenue Mile 0.49 0.48 0.41 >= 0.37 and <= 0.51 Meets Target a) The Plan Performance Scorecard column is the result of comparing the FY 2020/21 Plan to the FY 2020/21 Primary Target. Service Provider Comments: Effective 4/27/20, due to the impact of COVID-19 on public transit, CCTS is not charging fares CARES funds will be used to cover farebox funding gaps. TransTrack Manager"' 5/5/2020 165 Page 1 of 1 2.3 SERVICE SUMMARY CCTS had anticipated an increase in ridership during FY 2019/20, however the pandemic effect of COVID-19 negatively impacted passenger trips for both the Corona Cruiser and Dial -A -Ride. Ridership in FY 19/20 is expected to decrease an estimate 19% (or -32k riders) compared to FY 2018-19. See Table 2.2 for year to year performance data. Corona Cruiser CCTS operates the Cruiser along two fixed routes - the Blue Line and Red Line. Passenger trips on the Cruiser totaled 118,366 in FY 2018/19. Using the number of passenger trips recorded during the first nine months of FY 2019/20 as a basis for estimating year-end totals, passenger trips on the Corona Cruiser are projected to decline by 17 percent, or 19,840 trips, compared to the previous fiscal year for a total of approximately 98,526. Ridership during fiscal 2019/20 was expected to increase however, impacts of COVID-19 has caused a significant decline in transit ridership. See graphs on the following page of passenger trends by route. Passenger Trips 140,000 120,000 100,000 80,000 60,000 40,000 20,000 Corona Cruiser Passenger Trips FY 16/17 FY 17/18 FY 18/19 FY 19/20* FY 20/21** * FY 2019/20 year-end estimate is based on data collected from July 2019-March 2020. ** FY 20/21 projections are based on a 5 percent decrease over estimated FY 2019/20 year-end totals. Passenger trips on both the Blue Line and the Red Line are expected to decrease by 5 percent or 4,900 rips in FY 2020/21 when compared to the previous year. As mentioned above the decrease in ridership is due to the impact of COVID-19 on public transit. City of Corona Transit Service Page 19 of 48 FY 2020/21 — FY 2022/23 Short Range Transit Plan 166 Passenger Trips 90,000 80,000 70,000 60,000 50,000 40,000 30,000 20,000 10,000 Corona Cruiser Passenger Trips by Route FY 16/17 FY 17/18 FY 18/19 Blue Line Red Line FY 19/20* FY 20/21** * FY 2019/20 year-end estimate is based on data collected from July 2019-March 2020. ** FY 20/21 projections are based on a 5 percent decrease over estimated FY 2019/20 year-end totals. Dial -A -Ride Dial -A -Ride provided 52,580 passenger trips in FY 2018/19. Using data collected from the first nine months of FY 2019/20 as a basis for estimating year-end totals, passenger trips may decrease by 23 percent, or 12.264 trips, as compared to FY 2018/19. The decrease in FY 2019/20 passenger trips may be attributed to the following: elimination of general -public DAR and impact of COVID-19. DAR was still recovering from the loss of general public riders which had accounted for about 10 percent of the riders. Ridership for DAR was expected to level off for FY 19/20 with a slight (2 percent) increase in ridership. COVID-19 greatly impacted DAR ridership as majority of the riders vulnerable to COVID-19 are seniors & persons with disabilities. Passenger Trips 90,000 80,000 70,000 60,000 50,000 40,000 30,000 20,000 10,000 DAR Passenger Trips FY 16/17 FY 17/18 FY 18/19 FY 19/20* FY 20/21** * FY 2019/20 year-end estimate is based on data collected from July 2019-March 2020. ** FY 20/21 projections are based on a five percent decrease over estimated FY 2019/20 year-end totals. City of Corona Transit Service FY 2020/21 — FY 2022/23 Short Range Transit Plan Page 20 of 48 167 Productivity Measures Productivity has been declining since FY 2014/15 on the Corona Cruiser and Dial -A -Ride as measured by the number of passengers per revenue hour and revenue miles showed year -over - year in the below table. Ridership was expected level off and see a gradual, 2% increase in FY 2019/20. Unfortunately, productivity continue to drop through the current year due to the impact of COVID-19 on public transit ridership. Besides the impact of COVID-19, increased traffic congestion resulting from construction work throughout City of Corona continue to impact Corona Cruiser and Dial -A -Ride buses. Freeway lane reductions and ramp closures, local street and lane closures, detours, and the movement of heavy equipment all increase congestion and impact traffic flow, which slows buses. Slower speeds result in longer duration trips, thereby impacting productivity. Mode Productivity Measure FY 16/17 FY 17/18 FY 18/19 FY 19/20* FY 20/21** Corona Cruiser Passengers per revenue hour 9.06 8.93 8.18 6.76 6.42 Passengers per revenue mile 0.77 0.75 0.69 0.57 0.54 Dial -A -Ride Passengers per revenue hour 3.92 3.79 3.59 3.41 3.12 Passengers per revenue mile 0.30 0.30 0.30 0.27 0.26 *FY 2019/20 performance is measured based on estimates covering the period July 2019 through March 2020. **FY 20/21 performance is measured based on FY 2019/20 estimates with a five percent decrease in ridership. Performance Measure FY 2016/17 FY 2017/18 FY 2018/19 FY 2019/20 3rd Qtr Actual* FY 2020/21 Planned System -wide Passenger Trips 198,049 188,061 170,946 138,842 131,900 Cost per Service Hour $70.07 $77.24 $85.48 $86.22 $109.55 *AII expenses (including operations contract cost and fuel) upto quarter ending March 2020 have been posted City of Corona Transit Service Page 21 of 48 FY 2020/21 — FY 2022/23 Short Range Transit Plan 168 OFRIVERSIDE COUNTY TRANSPORTATION COMMISSION Table 2.2 -- City of Corona -- SRTP Service Summary FY 2020/21 Short Range Transit Plan All Routes FY 2017/18 Audited FY 2018/19 Audited FY 2019/20 Plan FY 2019/20 3rd Qtr Actual FY 2020/21 Plan Fleet Characteristics . Peak -Hour Fleet 3 3 14 3 14 Financial Data Total Operating Expenses $2,918,210 $2,489,197 $2,769,156 $1,870,126 $2,941,298 Total Passenger Fare Revenue $474,246 $437,174 $415,750 $266,952 $443,967 Net Operating Expenses (Subsidies) $2,443,963 $2,052,023 $2,353,406 $1,603,174 $2,497,331 Operating Characteristics Unlinked Passenger Trips 188,061 170,946 180,018 127,086 131,900 Passenger Miles 805,577 732,023 778,228 543,177 562,368 Total Actual Vehicle Revenue Hours (a) 29,898.0 29,118.8 29,445.0 21,690.2 26,849.0 Total Actual Vehicle Revenue Miles (b) 368,853.0 347,239.0 346,342.0 263,457.0 319,878.0 Total Actual Vehicle Miles 412,713.0 399,249.0 397,910.0 302,294.0 364,962.0 Performance Characteristics Operating Cost per Revenue Hour $97.61 $85.48 $94.05 $86.22 $109.55 Farebox Recovery Ratio 16.25% 17.56% 15.01% 14.27% 15.09% Subsidy per Passenger $13.00 $12.00 $13.07 $12.61 $18.93 Subsidy per Passenger Mile $3.03 $2.80 $3.02 $2.95 $4.44 Subsidy per Revenue Hour (a) $81.74 $70.47 $79.93 $73.91 $93.01 Subsidy per Revenue Mile (b) $6.63 $5.91 $6.80 $6.09 $7.81 Passenger per Revenue Hour (a) 6.3 5.9 6.1 5.9 4.9 Passenger per Revenue Mile (b) 0.51 0.49 0.52 0.48 0.41 (a) Train Hours for Rail Modes. (b) Car Miles for Rail Modes. TransTrack Manager'"' 5/5/2020 169 Page 1 of 1 2.4 SERVICE PERFORMANCE Table 2.3 on the following two pages lists various detailed performance metrics by service and route for planned FY 2020/21. See above sections regarding route by route breakdown of these services. City of Corona Transit Service Page 23 of 48 FY 2020/21 — FY 2022/23 Short Range Transit Plan 170 OFRIVERSIDE COUNTY TRANSPORTATION COMMISSION Data Elements Table 2.3 - SRTP Route Statistics City of Corona -- 3 FY 2020/21 All Routes Peak Route # Day Type Vehicles Passengers Passenger Revenue Total Revenue Total Operating Passenger Measure -A LCTOP Miles Hours Hours Miles Miles Cost Revenue Revenue Revenue COR-BLUE All Days 3 48,408 191,212 7,124 7,831 81,318 85,712 $731,780 $146,356 $0 $0 COR-DAR All Days 9 38,300 192,650 12,262 14,712 146,937 176,315 $1,442,928 $144,293 COR-RED All Days 2 45,192 178,506 7,463 8,624 91,623 102,935 $766,590 $153,318 $0 $0 14 131,900 562,368 26,849 31,167 319,878 364,962 $2,941,298 $443,967 $0 $0 TransTrack Manager'"' 5/5/2020 171 Page 1 of 2 OFRIVERSIDE COUNTY TRANSPORTATION COMMISSION Performance Indicators Table 2.3 - SRTP Route Statistics City of Corona -- 3 FY 2020/21 All Routes Operating Operating Farebox Subsidy Per Subsidy Per Subsidy Per Net Cost Per Cost Per Cost Per Recovery Subsidy Per Passenger Revenue Revenue Passengers Passengers Route # Day Type Subsidy Revenue Mile Revenue Mile Passenger Ratio Passenger Mile Hour Mile Per Hour Per Mile COR-BLUE All Days $585,424 $102.72 $9.00 $15.12 20.00% $12.09 $3.06 $82.18 $7.20 6.80 0.60 COR-DAR All Days $1,298,635 $117.67 $9.82 $37.67 10.00% $33.91 $6.74 $105.91 $8.84 3.12 0.26 COR-RED All Days $613,272 $102.72 $8.37 $16.96 20.00% $13.57 $3.44 $82.17 $6.69 6.06 0.49 $2,497,331 $109.55 $9.20 $22.30 15.09% $18.93 $4.44 $93.01 $7.81 4.91 0.41 TransTrack Manager'"' 5/5/2020 172 Page 2 of 2 2.5 PRODUCTIVITY IMPROVEMENT EFFORTS CCTS staff will continue to focus on improving the overall service monitoring key performance metrics such as passengers per revenue hour and farebox recovery, improving performance metrics include reviewing the operation to ensure established standards are being met. Staff holds contractor responsible for various performance standards pursuant to the contract. Some of these standards include but not limited to the following: • Improve On -time performance • Enhance Customer service experience • Meet ADA compliance standards • Maintain revenue vehicle and bus stop equipment In addition, as mentioned in section 1.9, CCTS will perform a study of the fixed route system to determine underperforming stops and potential for expansion service. The study will also help determine if bus stop improvements are necessary based on number of riders at the stops. Based on the study, CCTS may adopt a tiered bus stop improvement policy. Furthermore, CCTS realizes the need to update the current route schedule and provide increased connections to the Corona Transit Center. In addition, to be an effective and useful transportation option, buses need to consistently operate according to the published schedule. Bus passengers need to be able to rely on the bus to pick them up on schedule and deliver them to their destination on schedule. An unreliable transit system will lose riders. CCTS staff had performed an internal review, however the altered schedule was not able to meet the schedule for the student riders in getting to/from the schools. As such the schedule remains as is and will be updated once the COA is complete. The abovementioned approach to reviewing standards, performing a study and revising the schedule is intended to improve ridership, productivity and farebox recovery. 2.6 MAJOR TRIP GENERATORS Major trip destinations within the city are the commercial/retail areas along McKinley Street and Sixth Street, The Crossings shopping area on Cajalco Road and Temescal Canyon, medical facilities along Magnolia Avenue, regional transit facilities off Main Street, the Corona Public Library, the Senior Center, and the Civic Center. El Cerrito Middle School and Centennial High are also major trip generators. Cruiser patrons use the service for work, shopping trips, making stops at pharmacies and grocery stores, and accessing restaurants and movie theaters. Over the past three years, students have made up an increasing share of Corona Cruiser and Dial -A -Ride passengers. Many Dial -A -Ride passengers use the service to get to work and care centers, doctor visits, and Corona's two Metrolink Stations. 2.7 RECENT SERVICE CHANGES There have been no service changes during FY 2019-20. Much of the effort has been towards improving the current service. City of Corona Transit Service Page 26 of 48 FY 2020/21 — FY 2022/23 Short Range Transit Plan 173 Chapter 3 — Future Service Plans, Fare Changes, Capital Planning and Marketing 3.1 PLANNED SERVICE CHANGES While CCTS has plans for services changes, these changes and/or improvements will be dependent upon the recommendations from the COA. As mentioned in section 1.9, the COA study is being temporarily delayed. The COA will be used to formulate recommendations for service improvements that maximize ridership and service performance effectiveness in meeting the needs of the patrons. The study will be used to determine following service enhancements in the next three to five years: • Increase weekday bus frequency during morning peak hours by adding an additional bus on the Blue Line and the Red Line. This will reduce headway by 30 minutes, thereby improving transit service and opportunity to increase ridership. This will provide patrons with options to utilize Corona Cruiser with additional time intervals. • Service to/from the Green River Road vicinity (northwest area of the City) • Reinstate service to/from the Vintage Terrace Senior Apartments • Extend weekday service to/from Dos Lagos shopping center • Service to/from City of Corona to John F. Kennedy High and Norco College in City of Norco • Frequent service to/from the Corona Transit Center to increase connections with Metrolink and RTA • Service to the West Corona Metrolink Station • Service to/from neighboring cities • Adding Sunday service Recommendations will include route alignments, schedules, headways, hours of service, areas served, interlines, time points, traffic considerations, estimates of cost and schedules for implementation and bus stop locations. Moreover, recommendations shall include chronological order as to plan revisions to the service with a ranking of short-term to end -of -plan ranking. 3.2 MARKETING PLANS AND PROMOTION The CCTS staff is continuously looking for strategies to increase ridership and increase awareness of Corona Transit services. These marketing strategies include: • Bus Shelter Program — CCTS plans to replace existing advertising shelters at 20-25 bus stops. Shelters provide bus patrons with relief from the sun during hot days, and protection from rain during inclement weather. These shelters will feature two -panels for advertising, a bench, an area for a person with a mobility device/wheelchair, and solar - powered security lighting. These new shelters will act as a destination for bus passengers, and as an ambassador as to how public transit can beautify a neighborhood and itself function as marketing tool inviting motorist to try public transit. City of Corona Transit Service Page 27 of 48 FY 2020/21 — FY 2022/23 Short Range Transit Plan 174 " P o e t r y a n d A r t o n t h e B u s P r o g r a m i n c o o p e r a t i o n w i t h C e n t e n n i a l H i g h a n d C o r o n a H i g h , C C T S c o n t i n u e s t o c o n d u c t p o e t r y a n d a r t c o n t e s t i n v i t i n g s t u d e n t s t o s u b m i t o r i g i n a l p o e t r y a n d a r t w o r k t o b e d i s p l a y e d o n t h e i n t e r i o r o f C r u i s e r b u s e s . S e l e c t e d p o e m s a n d a r t w o r k a r e r o t a t e d e a c h m o n t h . T h e p r o g r a m w o r k s a s a n o u t r e a c h e f f o r t a n d m a r k e t i n g c a m p a i g n a t h i g h s c h o o l s w h i l e p r o v i d i n g a c r e a t i v e o u t l e t f o r s t u d e n t s . C r u i s e r p a t r o n s a r e r e w a r d e d w i t h e x p r e s s i v e , i n t r o s p e c t i v e , a n d e n t e r t a i n i n g p o e m s t o r e a d a n d a r t w o r k t o p o n d e r d u r i n g t h e i r t i m e o n t h e b u s . T h e p r o g r a m i s i n i t s t w e l f t h y e a r . " F r e e F a r e P r o g r a m I m p l e m e n t a f r e e f a r e p r o g r a m w h i c h w i l l i n c l u d e t h e f o l l o w i n g p r o g r a m s : s p e c i a l f r e e f a r e d a y s , s u c h a s B i k e t o W o r k D a y , D u m p t h e P u m p D a y , d a y s f o r t a r g e t e d p a s s e n g e r s ; F i x e d R o u t e T r a i n i n g P r o g r a m ; a n d S u m m e r S t u d e n t P r o g r a m . O f f e r i n g v a r i o u s f r e e f a r e p r o g r a m s a l l o w s t h e r i d e r s t o e x p e r i e n c e t h e s e r v i c e w i t h l i t t l e t o n o c o s t t o t h e m w i t h t h e i n t e n t t h e r i d e r w i l l c o n t i n u e t o u s e t h e s e r v i c e . L o w C a r b o n T r a n s i t O p e r a t i o n s P r o g r a m F u n d s w i l l b e u t i l i z e d t o o f f s e t t h e c o s t s f o r t h i s p r o j e c t . " T r a n s i t U s e r T r a i n i n g P r e s e n t i n t r o d u c t i o n o n h o w t o u s e p u b l i c t r a n s i t t o p r o m o t e u s e o f t h e C o r o n a C r u i s e r a n d i t s c o n n e c t i o n t o r e g i o n a l b u s a n d r a i l s e r v i c e . " C o m m u n i t y S e r v i c e E v e n t s C C T S a n d c o n t r a c t o r s t a f f w i l l p a r t i c i p a t e i n c o m m u n i t y e v e n t s t o i n f o r m a t t e n d e e s o f t h o s e e v e n t s a b o u t a v a i l a b l e t r a n s p o r t a t i o n s e r v i c e s a n d h o w t h e y c a n t a k e a d v a n t a g e o f t h e s e s e r v i c e s . " U p d a t e d S c h e d u l e A n e w , r e l i a b l e s c h e d u l e , c o m b i n e d t h e c o m p l e t i o n o f c o n s t r u c t i o n s p r o j e c t s , a n d u p g r a d e s i n p a s s e n g e r a m e n i t i e s s h o u l d g o a l o n g w a y i n g a i n i n g b a c k p a s s e n g e r s t h a t m a y h a v e l e f t t h e s y s t e m f o r m o r e r e l i a b l e t r a n s p o r t a t i o n a l t e r n a t i v e s . " S o c i a l M e d i a U s e o f s o c i a l m e d i a s u c h a s F a c e b o o k , T w i t t e r e t c . t o m a r k e t t r a n s i t s e r v i c e s a v a i l a b l e a n d t o u p d a t e t h e p u b l i c w i t h o n g o i n g c h a n g e s . 3 . 3 P R O J E C T E D R I D E R S H I P G R O W T H F Y 1 9 - 2 0 w a s e x p e c t e d t o h a v e a n i n c r e a s e i n r i d e r s h i p c o m p a r e d t o t h e p r i o r y e a r s . U n f o r t u n a t e l y , r i d e r s h i p h a s s u f f e r e d g r e a t l y d u e t o t h e i m p a c t o f C O V I D - 1 9 . A s s u c h , C C T S d o e s n o t p r o j e c t a n i n c r e a s e i n r i d e r s h i p i n f i s c a l y e a r 2 0 2 1 h o w e v e r , i s c a u t i o u s l y o p t i m i s t i c t h a t a s t h e s i t u a t i o n w i t h C O V I D - 1 9 i m p r o v e s , t h e d e c r e a s e i n p a s s e n g e r t r i p s e x p e r i e n c e d i n F i s c a l Y e a r s 1 9 - 2 0 t h o r o u g h 2 0 - 2 1 w i l l s t a r t t o b o t t o m - o u t , a n d s l o w l y i m p r o v e g o i n g i n t o t h e f o l l o w i n g f i s c a l y e a r s . C C T S s t a f f w i l l u t i l i z e m a r k e t i n g e f f o r t s o u t l i n e d i n s e c t i o n 3 . 2 a s a n e f f o r t t o i n c r e a s e r i d e r s h i p . I n a d d i t i o n , C C T S w i l l u t i l i z e t h e s t u d y m e n t i o n e d i n s e c t i o n 1 . 9 a n d o n g o i n g s u r v e y s t o a s s e s s t h e n e e d f o r s e r v i c e i m p r o v e m e n t s i n c l u d i n g s e r v i c e f r e q u e n c y , c o n n e c t i v i t y , s p a n o f s e r v i c e a n d o n - t i m e p e r f o r m a n c e . C C T S w i l l c o n t i n u e t o e x p l o r e o p t i o n s t h a t a d d r e s s s e r v i c e a t t r i b u t e s t o a t t r a c t n e w r i d e r s h i p w h i l e r e t a i n i n g t h e e x i s t i n g r i d e r s . 3 . 4 P R O P O S E D F A R E S T R U C T U R E C H A N G E S C C T S , c u r r e n t l y d o e s n o t h a v e a n y p l a n s f o r a n y f a r e s t r u c t u r e c h a n g e s . I n t h e p a s t , t h e C C T S h a s a l w a y s f o l l o w e d R T A '