HomeMy Public PortalAbout05 May 27, 2021 Toll Policy and Operations Committee
MEETING AGENDA
Toll Policy and Operations Committee
Time: 11:00 a.m.
Date: May 27, 2021
Pursuant to Governor Newsom’s Executive Order N-29-20, (March 18, 2020), the meeting will
only be conducted via video conferencing and by telephone.
COMMITTEE MEMBERS
Lloyd White, Chair/ David Fenn, City of Beaumont
Ben J. Benoit, Vice Chair / Joseph Morabito, City of Wildomar
Jeremy Smith / Larry Greene, City of Canyon Lake
Clint Lorimore / Todd Rigby, City of Eastvale
Dana Reed / Donna Griffith, City of Indian Wells
Brian Berkson / Guillermo Silva, City of Jurupa Valley
Michael M. Vargas / Rita Rogers, City of Perris
STAFF
Anne Mayer, Executive Director
Michael Blomquist, Toll Program Director
AREAS OF RESPONSIBILITY
Policies involving the Commission’s Toll Facilities
Setting Tolls or Rates
Considering Contracts with Vendors Working on the
Toll Program
Statewide and Federal Legislative Issues Regarding
Tolling
Outreach and Marketing of the Toll Facilities
Interactions with Neighboring Jurisdictions Regarding
Toll Matters
User-Based Funding Programs and Future
Opportunities for Toll Facility Development in
Riverside County
RIVERSIDE COUNTY TRANSPORTATION COMMISSION
TOLL POLICY AND OPERATIONS COMMITTEE
www.rctc.org
AGENDA*
*Actions may be taken on any item listed on the agenda
11:00 a.m.
Thursday, May 27, 2021
Pursuant to Governor Newsom’s Executive Order N-29-20, (March 18, 2020), the meeting will only
be conducted via video conferencing and by telephone. Please follow the instructions below to join
the meeting remotely.
INSTRUCTIONS FOR ELECTRONIC PARTICIPATION
Join Zoom Meeting
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Meeting ID: 875 0264 8421
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For members of the public wishing to submit comment in connection with the Toll Policy and
Operations Committee Meeting please email written comments to the Clerk of the Board at
lmobley@rctc.org prior to May 26, 2021 at 5:00 p.m. and your comments will be made part of the
official record of the proceedings. Members of the public may also make public comments through
their telephone or Zoom connection when recognized by the Chair.
In compliance with the Brown Act and Government Code Section 54957.5, agenda materials distributed
72 hours prior to the meeting, which are public records relating to open session agenda items, will be
available for inspection by members of the public prior to the meeting on the Commission’s website,
www.rctc.org.
In compliance with the Americans with Disabilities Act, Government Code Section 54954.2, Executive Order
N-29-20, and the Federal Transit Administration Title VI, please contact the Clerk of the Board at
(951) 787-7141 if special assistance is needed to participate in a Committee meeting, including accessibility
and translation services. Assistance is provided free of charge. Notification of at least 48 hours prior to the
meeting time will assist staff in assuring reasonable arrangements can be made to provide assistance at the
meeting.
1. CALL TO ORDER
2. ROLL CALL
Toll Policy and Operations Committee
May 27, 2021
Page 2
3. PLEDGE OF ALLEGIANCE
4. PUBLIC COMMENTS – Under the Brown Act, the Board should not take action on or discuss
matters raised during public comment portion of the agenda which are not listed on the
agenda. Board members may refer such matters to staff for factual information or to be
placed on the subsequent agenda for consideration. Each individual speaker is limited to
speak three (3) continuous minutes or less.
5. ADDITIONS/REVISIONS (The Committee may add an item to the Agenda after making a
finding that there is a need to take immediate action on the item and that the item came to
the attention of the Committee subsequent to the posting of the agenda. An action adding
an item to the agenda requires 2/3 vote of the Committee. If there are less than 2/3 of the
Committee members present, adding an item to the agenda requires a unanimous vote.
Added items will be placed for discussion at the end of the agenda.)
6. CONSENT CALENDAR - All matters on the Consent Calendar will be approved in a single
motion unless a Commissioner(s) requests separate action on specific item(s). Items pulled
from the Consent Calendar will be placed for discussion at the end of the agenda.
6A APPROVAL OF MINUTES – FEBRUARY 25, 2021
Page 1
6B. 91 EXPRESS LANES MONTHLY STATUS REPORTS
Page 5
Overview
This item is for the Committee to:
1) Receive and file the 91 Express Lanes Monthly Reports for the three months
from January to March 2021; and
2) Forward to the Commission for final action.
7. AMENDMENTS TO ON CALL PURCHASE AGREEMENTS FOR 6C TRANSPONDERS
Page 69
Overview
This item is for the Committee to:
1) Approve the amendments to the following 6C transponder provider agreements for
an additional four years with no additional cost authorization:
a) Agreement No. 18-31-094-01, Amendment No. 1 to Agreement
No. 18-31-094-00, with Kapsch TraffficCom USA, Inc.; and
b) Agreement No. 18-31-161-02, Amendment No. 2 to Agreement
No. 18-31-161-00, with Neology, Inc.;
Toll Policy and Operations Committee
May 27, 2021
Page 3
2) Authorize the Chair or Executive Director, pursuant to legal counsel review, to
execute the agreements on behalf of the Commission;
3) Authorize the Executive Director, or designee, to execute purchase orders awarded
to the contractors under the terms of the agreements; and
4) Forward to the Commission for final action.
8. 15 EXPRESS LANES EARLY OPERATIONS REPORT
Page 80
Overview
This item is for the Committee to receive and file a presentation on the 15 Express Lanes
operations since opening.
9. READOPTED AND REAFFIRMED THE 15 EXPRESS LANES TOLL POLICY GOALS AND TOLL
POLICIES
Page 81
Overview
This item is for the Committee to:
1) Adopt Resolution No. 21-012, “Resolution of the Riverside County Transportation
Commission Reaffirming and Readopting the Amended and Restated Interstate 15
Express Lanes Toll Policy Goals and Toll Policies and Ratifying Actions in the
Furtherance of the Policy”, and
2) Forward to the Commission for final action.
10. ITEM(S) PULLED FROM CONSENT CALENDAR AGENDA
11. COMMISSIONERS / STAFF REPORT
Overview
This item provides the opportunity for the Commissioners and staff to report on attended
and upcoming meeting/conferences and issues related to Commission activities.
12. ADJOURNMENT
The next Toll Policy and Operations Committee meeting is scheduled to be held at
11:00 a.m., Thursday, August 26, 2021, via Zoom.
AGENDA ITEM 6A
MINUTES
RIVERSIDE COUNTY TRANSPORTATION COMMISSION
TOLL POLICY AND OPERATIONS COMMITTEE
MINUTES
Thursday, February 25, 2021
1.CALL TO ORDER
The meeting of the Toll Policy and Operations Committee was called to order by
Chair Lloyd White at 11:00 a.m., via Zoom Meeting ID 856 4687 5077, Pursuant to Governor
Newsom’s Executive Order N-29-20.
2.ROLL CALL
Members/Alternates Present Members Absent
Brian Berkson Ben Benoit
Clint Lorimore
Dana Reed
Jeremy Smith
Michael M. Vargas
Lloyd White
3.PLEDGE OF ALLEGIANCE
Chair White led the Committee in the pledge of allegiance.
4.PUBLIC COMMENTS
There were no requests to speak.
5.ADDITIONS/REVISIONS
There were no additions or revisions to the agenda.
6.CONSENT CALENDAR
M/S/C (Reed/Lorimore) to approve the Consent Calendar.
Abstain: Smith
6A. APPROVAL OF MINUTES – AUGUST 27, 2020
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Toll Policy and Operations Committee Minutes
February 25, 2021
Page 2
6B. 91 EXPRESS LANES MONTHLY STATUS REPORTS
1) Receive and file the 91 Express Lanes Monthly Reports for the six months from
July to December 2020; and
2) Forward to the Commission for final action.
7. 15 EXPRESS LANES OPENING
Jennifer Crosson, Toll Operations Manager, provided an in-depth overview of the 15 Express
Lanes including the dynamic pricing, transponder stickers, HOV 3+ discount, clean air
vehicles, and new facilities.
At this time, Commissioner Berkson joined the meeting.
Commissioner Reed stated the dynamic pricing is complicated and therefore staff should be
prepared for a lot of questions as most people will find the pricing confusing.
Commissioner Berkson asked for clarification on the HOV 3+ discount. Ms. Crosson stated
the discount will not shift back and forth between 100 percent and 50 percent, it will start
off at 100 percent and then based on traffic flow it will be reduced to 50 percent, where it
will stay unless the Commission decides to discontinue the discount.
Anne Mayer, Executive Director, stated this presentation will also be given at an upcoming
Commission meeting. She noted the lanes will open in April and they are anticipating a
bumpy couple of weeks. As such, the team is not rushing the opening in an effort to be as
prepared as possible.
Commissioner Lorimore asked about the privacy/legal concerns regarding the app the CHP
will be using to read the transponders. Reinland Jones, Toll Technology Manager, stated the
only information given is the transponder setting and there is no personal information given.
M/S/C to receive and file a presentation on the 15 Express Lanes opening.
8. RIVERSIDE EXPRESS AND 91 EXPRESS LANES JOINT WALK-IN CENTER CUSTOMER QUEUING
SYSTEM
Eric Brand, Senior Management Analyst, presented an overview of the new Customer
Service Center, which is a co-location center for the 91 Express Lanes and the Riverside
Express Lanes. He detailed the customer queuing system, which will direct customers to the
best agent to serve their needs.
Commissioner Reed asked if the percentage of walk-in customers was low. Mr. Brand
confirmed the Commissioner was correct, most customers are on-line or on the phone.
Commissioner Reed stated he currently uses the 91 express lanes website and asked if he
will continue to do so. Ms. Crosson confirmed he can continue to use that website for all of
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Toll Policy and Operations Committee Minutes
February 25, 2021
Page 3
express lanes needs.
Commissioner Lorimore asked if additional foot traffic is anticipated. Ms. Crosson stated it
depends on when the lanes open and how the pandemic is going at the time. Commissioner
Lorimore asked how long the average customer spends at the facility per transaction.
Mr. Brand stated 10 minutes was an accurate estimate.
Ms. Mayer stated current customers of the 91 Express Lanes or TCA are welcome to switch
over to become a Riverside Express customer.
M/S/C to receive and file a presentation on the Riverside Express and 91 Express Lanes
joint walk-in center customer queuing system.
9. AMENDMENT TO AGREEMENT WITH SHERRY MATTHEWS, INC. FOR EXPRESS LANES
MARKETING SERVICES
Jennifer Crosson provided an overview of the proposed amendment to the Sherry Matthews
agreement, including the details of the scope of the agreement and a report on the
performance of Sherry Matthews thus far.
At this time, Commissioner Smith left the meeting.
M/S/C (Reed/White) to:
1) Approve Agreement No. 18-31-047-02, Amendment No. 2 to Agreement No.
18-31-047-00, with Sherry Matthews, Inc. (Sherry Matthews) to provide an additional
four years of express lanes marketing services at no additional cost for a total amount
not to exceed $2.5 million;
2) Authorize the Chair or Executive Director, pursuant to legal counsel review, to
execute the agreement on behalf of the Commission; and
3) Forward to the Commission for final action.
10. ITEM(S) PULLED FROM CONSENT CALENDAR AGENDA
There were no items pulled from the Consent Calendar.
11. COMMISSIONERS / STAFF REPORT
Commissioner Vargas announced former Perris City Council Member Mark Yarbrough had
recently passed away due to Covid complications. He asked that everyone keep the
Yarbrough family in their thoughts and prayers.
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Toll Policy and Operations Committee Minutes
February 25, 2021
Page 4
12. ADJOURNMENT
There being no further business for consideration, Chair White adjourned the meeting at
11:55 p.m. to the next Toll Policy and Operations Committee meeting, scheduled to be held
at 11:00 a.m., Thursday, May 27, 2021, via Zoom.
Respectfully submitted,
Lisa Mobley
Clerk of the Board
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AGENDA ITEM 6B
Agenda Item 6B
RIVERSIDE COUNTY TRANSPORTATION COMMISSION
DATE: May 27, 2021
TO: Toll Policy and Operations Committee
FROM: Anthony Parada, Senior Management Analyst
THROUGH: Jennifer Crosson, Interim Toll Operations Director
SUBJECT: 91 Express Lanes Monthly Status Reports
STAFF RECOMMENDATION:
This item is for the Committee to:
1) Receive and file the 91 Express Lanes Monthly Reports for the three months from January
to March 2021; and
2) Forward to the Commission for final action.
BACKGROUND INFORMATION:
The monthly 91 Express Lanes reports for the three months from January to March 2021 are
attached. The monthly reports provide information about 91 Express Lanes performance and
activity. The monthly reports include information for both segments of the 91 Express Lanes in
Orange and Riverside Counties.
Attachments:
1) 91 Express Lanes Status Report for January 2021
2) 91 Express Lanes Status Report for February 2021
3) 91 Express Lanes Status Report for March 2021
5
ATTACHMENT 1
Orange County Transportation Authority
Riverside County Transportation Commission
Status Report
January 2021
As of January 31, 2021
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Table of Contents
Operations Overview OCTA ....................................................................................................... 3
Traffic and Revenue Statistics for OCTA .................................................................................... 3
OCTA Traffic and Revenue Summary ........................................................................................ 5
OCTA Eastbound Peak-Hour Volumes ...................................................................................... 6
OCTA Westbound Peak-Hour Volumes ..................................................................................... 7
OCTA Operational Highlights ..................................................................................................... 8
Financial Highlights OCTA ......................................................................................................... 9
Operations Overview RCTC ....................................................................................................... 9
Traffic and Revenue Statistics for RCTC ...................................................................................10
RCTC Traffic and Revenue Summary .......................................................................................12
RCTC Peak-Hour Volumes .......................................................................................................13
RCTC Eastbound Peak-Hour Volumes .....................................................................................13
RCTC Westbound Peak-Hour Volumes ....................................................................................15
RCTC Operational Highlights ....................................................................................................17
Financial Highlights RCTC ........................................................................................................18
Joint Agency Trip and Revenue Statistics .................................................................................19
Joint Agency Traffic Statistics ...................................................................................................19
Joint Agency Performance Measures ........................................................................................20
Joint Agency Transponder Distribution ......................................................................................20
Incoming Email Activity .............................................................................................................21
Operational Activity ...................................................................................................................21
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OPERATIONS OVERVIEW OCTA
TRAFFIC AND REVENUE STATISTICS FOR OCTA
Total traffic volume on the 91 Express Lanes for January 2021 was 1,006,122. This
represents a daily average of 32,456 vehicles. This is a 30.4 percent decrease in total
traffic volume from the same period last year, which totaled 1,446,341. Potential toll
revenue for January was $3,324,112, which represents a decrease of 27 percent from
the prior year’s total of $4,553,497. Carpool percentage for January was 21.2 percent as
compared to the previous year’s rate of 24.7 percent. The decreases are attributed to the
coronavirus (COVID-19) pandemic and California Governor Gavin Newsom’s orders for
residents to stay at home and refrain from non-essential travel.
Month-to-date traffic and revenue data is summarized in the table below. The following
trip and revenue statistics tables represent all trips taken on the Orange County
Transportation Authority (OCTA) 91 Express Lanes and associated potential revenue for
the month of January 2021.
Current Month-to-Date (MTD) as of January 31, 2021
Trips
Jan-21
MTD
Actual
Jan-20
MTD
Actual
Yr-to-Yr
%
Variance
Full Toll Lanes 793,293 1,089,159 (27.2%)
3+ Lanes 212,829 357,182 (40.4%)
Total Gross Trips 1,006,122 1,446,341 (30.4%)
Revenue
Full Toll Lanes $3,282,650 $4,482,172 (26.8%)
3+ Lanes $41,462 $71,325 (41.9%)
Total Gross Revenue $3,324,112 $4,553,497 (27.0%)
Average Revenue per Trip
Average Full Toll Lanes $4.14 $4.12 0.5%
Average 3+ Lanes $0.19 $0.20 (5.0%)
Average Gross Revenue $3.30 $3.15 4.8%
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4
The 2021 fiscal year-to-date traffic volume decreased by 23.6 percent and potential toll
revenue decreased by 18 percent, when compared with the same period last year. Year-
to-date average revenue per trip is $3.26.
Fiscal year-to-date traffic and revenue data are summarized in the table below. The
following trip and revenue statistics tables represent all trips taken on the OCTA 91
Express Lanes and associated potential revenue for the months of July 2020 through
January 2021.
Fiscal Year (FY) 2020-21 Year-to-Date as of January 31, 2021
Trips
FY 2020-21
YTD
Actual
FY 2019-20
YTD
Actual
Yr-to-Yr
%
Variance
Full Toll Lanes 6,224,784 7,715,246 (19.3%)
3+ Lanes 1,738,589 2,702,816 (35.7%)
Total Gross Trips 7,963,373 10,418,062 (23.6%)
Revenue
Full Toll Lanes $25,581,393 $31,129,718 (17.8%)
3+ Lanes $343,611 $486,709 (29.4%)
Total Gross Revenue $25,925,004 $31,616,427 (18.0%)
Average Revenue per Trip
Average Full Toll Lanes $4.11 $4.03 2.0%
Average 3+ Lanes $0.20 $0.18 11.1%
Average Gross Revenue $3.26 $3.03 7.6%
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OCTA Traffic and Revenue Summary
The chart below reflects the total trips breakdown between full toll trips and
high-occupancy vehicle (HOV3+) trips for FY 2020-21 on a monthly basis.
The chart below reflects the gross potential revenue breakdown between full toll trips and
HOV3+ trips for FY 2020-21 on a monthly basis.
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OCTA EASTBOUND PEAK-HOUR VOLUMES
Peak-hour traffic in the eastbound direction reached or exceeded 90 percent of defined
capacity six times during the month of January 2021. As demonstrated on the next chart,
westbound peak-hour traffic volumes top out at 68 percent of defined capacity.
PM Time Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap.
1400 - 1500 $5.15 257 626 18%
1500 - 1600 $5.15 273 661 19%
1600 - 1700 $5.15 245 626 18%
1700 - 1800 $5.15 305 622 18%
1800 - 1900 $5.15 247 542 16%
1900 - 2000 $4.65 219 447 13%
PM Time Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap.
1400 - 1500 $5.15 328 2,205 65% $5.15 313 2,473 73% $5.15 334 2,437 72% $6.95 328 2,645 78% $8.10 478 2,783 82%
1500 - 1600 $5.50 428 2,835 83% $5.25 419 2,617 77% $7.25 480 2,782 82% $7.25 474 2,763 81%$7.65 525 3,180 94%
1600 - 1700 $4.85 293 2,484 73% $5.00 330 2,790 82% $7.00 324 2,706 80% $6.80 392 3,040 89% $7.95 301 2,155 63%
1700 - 1800 $4.80 336 2,401 71% $4.90 371 2,544 75% $5.90 375 2,397 71% $7.20 362 2,160 64% $6.55 399 2,458 72%
1800 - 1900 $5.50 314 1,368 40% $3.95 343 1,648 48% $3.95 339 1,596 47% $4.35 354 1,679 49% $6.55 440 1,912 56%
1900 - 2000 $3.85 197 715 21% $3.85 222 811 24% $3.85 229 838 25% $5.60 206 832 24% $6.05 333 1,122 33%
PM Time Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap.
1400 - 1500 $5.15 256 1,932 57% $5.15 321 2,512 74% $5.15 342 2,493 73% $6.95 369 2,829 83% $8.10 504 2,894 85%
1500 - 1600 $5.50 396 2,731 80% $5.25 431 2,769 81% $7.25 455 2,844 84% $7.25 486 2,733 80%$7.65 549 3,187 94%
1600 - 1700 $4.85 343 3,018 89% $5.00 293 2,598 76% $7.00 295 2,609 77%$6.80 334 3,056 90%$7.95 373 2,358 69%
1700 - 1800 $4.80 313 2,454 72% $4.90 354 2,568 76% $5.90 387 2,611 77% $7.20 346 2,287 67% $6.55 456 2,825 83%
1800 - 1900 $5.50 288 1,503 44% $3.95 310 1,589 47% $3.95 346 1,771 52% $4.35 408 2,043 60% $6.55 507 2,138 63%
1900 - 2000 $3.85 181 742 22% $3.85 198 762 22% $3.85 206 817 24% $5.60 255 968 28% $6.05 438 1,663 49%
PM Time Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap.
1400 - 1500 $5.15 418 2,254 66% $5.15 355 2,622 77% $5.15 302 2,537 75% $6.95 388 2,742 81% $8.10 498 2,973 87%
1500 - 1600 $5.50 550 2,783 82% $5.25 388 2,603 77% $7.25 435 2,793 82% $7.25 489 2,819 83%$7.65 509 3,342 98%
1600 - 1700 $4.85 373 2,529 74% $5.00 298 2,866 84% $7.00 280 2,612 77%$6.80 345 3,153 93%$7.95 385 2,455 72%
1700 - 1800 $4.80 423 2,342 69% $4.90 354 2,569 76% $5.90 394 2,615 77% $7.20 355 2,294 67% $6.55 294 1,606 47%
1800 - 1900 $5.50 462 1,691 50% $3.95 353 1,773 52% $3.95 419 1,934 57% $4.35 419 2,266 67% $6.55 394 1,692 50%
1900 - 2000 $3.85 335 1,215 36% $3.85 214 799 24% $3.85 236 900 26% $5.60 287 1,152 34% $6.05 383 1,478 43%
PM Time Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap.
1400 - 1500 $5.15 291 2,022 59% $5.15 287 2,435 72% $5.15 310 2,717 80% $6.95 376 2,937 86% $8.10 391 2,417 71%
1500 - 1600 $5.50 385 2,831 83% $5.25 428 2,783 82% $7.25 444 2,813 83% $7.25 435 2,648 78% $7.65 371 2,558 75%
1600 - 1700 $4.85 264 2,516 74% $5.00 279 2,898 85% $7.00 287 2,804 82%$6.80 345 3,174 93%$7.95 249 1,784 52%
1700 - 1800 $4.80 278 2,386 70% $4.90 396 2,817 83% $5.90 343 2,761 81% $7.20 343 2,439 72% $6.55 332 1,997 59%
1800 - 1900 $5.50 299 1,428 42% $3.95 372 1,999 59% $3.95 388 1,951 57% $4.35 407 2,078 61% $6.55 365 1,547 46%
1900 - 2000 $3.85 179 698 21% $3.85 236 969 29% $3.85 235 955 28% $5.60 246 935 28% $6.05 256 958 28%
01/27/21 Thursday 01/28/21 Friday 01/29/21Monday 01/25/21 Tuesday 01/26/21 Wednesday
01/20/21 Thursday 01/21/21 Friday 01/22/21Monday 01/18/21 Tuesday 01/19/21 Wednesday
Thursday 01/07/21 Friday 01/08/21
Monday 01/11/21 Tuesday 01/12/21 Wednesday 01/13/21 Thursday 01/14/21 Friday 01/15/21
Thursday 12/31/20 Friday 01/01/21
Monday 01/04/21 Tuesday 01/05/21 Wednesday 01/06/21
Monday 12/28/20 Tuesday 12/29/20 Wednesday 12/30/20
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OCTA WESTBOUND PEAK-HOUR VOLUMES
AM Time Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap.
0400 - 0500 $1.70 30 52 2%
0500 - 0600 $1.70 43 86 3%
0600 - 0700 $1.70 18 68 2%
0700 - 0800 $1.70 19 72 2%
0800 - 0900 $1.70 29 112 3%
0900 - 1000 $3.05 91 233 7%
AM Time Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap.
0400 - 0500 $3.05 341 1,264 37% $3.05 323 1,242 37% $3.05 336 1,269 37% $3.05 314 1,167 34% $3.05 269 921 27%
0500 - 0600 $4.95 439 1,867 55% $4.95 506 2,163 64% $4.95 452 1,901 56% $4.95 515 1,986 58% $4.70 410 1,701 50%
0600 - 0700 $5.15 251 1,651 49% $5.15 233 1,370 40% $5.15 275 1,645 48% $5.15 245 1,511 44% $4.95 244 1,518 45%
0700 - 0800 $5.65 195 1,542 45% $5.65 216 1,663 49% $5.65 230 1,637 48% $5.65 212 1,590 47% $5.50 207 1,387 41%
0800 - 0900 $5.15 148 1,249 37% $5.15 146 1,242 37% $5.15 137 1,250 37% $5.15 112 1,310 39% $4.95 126 1,160 34%
0900 - 1000 $4.10 118 999 29% $4.10 122 1,059 31% $4.10 132 1,058 31% $4.10 117 1,163 34% $4.10 151 1,058 31%
AM Time Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap.
0400 - 0500 $3.05 325 1,242 37% $3.05 324 1,190 35% $3.05 360 1,266 37% $3.05 336 1,331 39% $3.05 295 918 27%
0500 - 0600 $4.95 458 1,961 58% $4.95 540 2,222 65% $4.95 493 2,077 61% $4.95 539 2,251 66% $4.70 458 1,782 52%
0600 - 0700 $5.15 248 1,691 50% $5.15 281 1,625 48% $5.15 251 1,536 45% $5.15 264 1,617 48% $4.95 273 1,778 52%
0700 - 0800 $5.65 218 1,742 51% $5.65 249 1,792 53% $5.65 228 1,652 49% $5.65 217 1,730 51% $5.50 226 1,815 53%
0800 - 0900 $5.15 127 1,273 37% $5.15 115 1,429 42% $5.15 116 1,404 41% $5.15 117 1,344 40% $4.95 144 1,504 44%
0900 - 1000 $4.10 93 918 27% $4.10 113 1,137 33% $4.10 129 1,122 33% $4.10 127 1,103 32% $4.10 139 1,038 31%
AM Time Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap.
0400 - 0500 $3.05 305 1,000 29% $3.05 330 1,153 34% $3.05 351 1,238 36% $3.05 347 1,181 35% $3.05 269 908 27%
0500 - 0600 $4.95 381 1,560 46% $4.95 542 2,297 68% $4.95 520 2,112 62% $4.95 542 2,107 62% $4.70 454 1,853 55%
0600 - 0700 $5.15 203 1,357 40% $5.15 253 1,563 46% $5.15 285 1,630 48% $5.15 302 1,723 51% $4.95 286 1,812 53%
0700 - 0800 $5.65 144 1,175 35% $5.65 240 1,875 55% $5.65 220 1,635 48% $5.65 255 1,856 55% $5.50 237 1,731 51%
0800 - 0900 $5.15 160 1,152 34% $5.15 144 1,612 47% $5.15 112 1,253 37% $5.15 141 1,713 50% $4.95 128 1,335 39%
0900 - 1000 $4.10 243 1,194 35% $4.10 117 1,203 35% $4.10 110 1,046 31% $4.10 153 1,897 56% $4.10 116 1,081 32%
AM Time Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap.
0400 - 0500 $3.05 406 1,481 44% $3.05 361 1,241 37% $3.05 365 1,246 37% $3.05 337 1,210 36% $3.05 228 802 24%
0500 - 0600 $4.95 545 2,259 66% $4.95 521 2,245 66% $4.95 495 2,099 62% $4.95 496 1,998 59% $4.70 330 1,300 38%
0600 - 0700 $5.15 233 1,713 50% $5.15 258 1,536 45% $5.15 265 1,641 48% $5.15 261 1,625 48% $4.95 244 1,498 44%
0700 - 0800 $5.65 237 1,811 53% $5.65 221 1,814 53% $5.65 235 1,844 54% $5.65 218 1,721 51% $5.50 202 1,473 43%
0800 - 0900 $5.15 132 1,590 47% $5.15 124 1,585 47% $5.15 107 1,515 45% $5.15 120 1,333 39% $4.95 148 1,531 45%
0900 - 1000 $4.10 108 1,101 32% $4.10 105 1,174 35% $4.10 110 1,140 34% $4.10 104 1,327 39% $4.10 110 1,036 30%
Monday 01/25/21 Tuesday 01/26/21 Wednesday 01/27/21
Thursday 01/14/21 Friday 01/15/21
01/20/21
Thursday 01/28/21 Friday 01/29/21
Thursday 01/21/21 Friday 01/22/21
01/13/21
Monday 01/18/21 Tuesday 01/19/21 Wednesday
Monday 01/11/21 Tuesday 01/12/21 Wednesday
01/06/21 Thursday 01/07/21 Friday 01/08/21Monday 01/04/21 Tuesday 01/05/21 Wednesday
12/30/20 Thursday 12/31/20 Friday 01/01/21Monday 12/28/20 Tuesday 12/29/20 Wednesday
12
8
OCTA OPERATIONAL HIGHLIGHTS
On-Road Operations
OCTA customer assistance specialists (CAS) responded to 83 calls during the month of
January. Of those calls, 55 were to assist disabled vehicles and 13 calls to remove debris.
The CAS provided assistance to 15 accidents in the Express Lanes with eight of those
accidents originating in the State Route 91 general purpose lanes.
13
9
FINANCIAL HIGHLIGHTS OCTA
Capital Asset Activity
During the seven months ending January 31, 2021, capital asset activities included
$11,453 for the replacement of the air-conditioning units for the eastbound toll plaza.
14
10
OPERATIONS OVERVIEW RCTC
TRAFFIC AND REVENUE STATISTICS FOR RCTC
Total traffic volume on the 91 Express Lanes for January 2021 was 845,056. This
represents a daily average of 27,260 vehicles. This is a 33.2 percent decrease in total
traffic volume from the same period last year, which totaled 1,265,369. Potential toll
revenue for January was $2,897,557, which represents a decrease of 50.3 percent from
the prior year’s total of $5,827,403. Carpool percentage for January was 20.3 percent as
compared to the previous year’s rate of 23 percent. The decreases are attributed to the
COVID-19 pandemic and California Governor Gavin Newsom’s orders for residents to
self-quarantine and refrain from non-essential travel.
Month-to-date traffic and revenue data is summarized in the table below. The following
trip and revenue statistics tables represent all trips taken on the Riverside County
Transportation Commission (RCTC) 91 Express Lanes and associated potential revenue
for the month of January 2021.
Current Month-to-Date as of January 31, 2021
Trips
JAN-21
MTD
Actual
Stantec
MTD
Projected
#
Variance
%
Variance
JAN-20
MTD
Actual
Yr-to-Yr
%
Variance
Full Toll Lanes 673,879 955,829 (281,950) (29.5%)973,936 (30.8%)
3+ Lanes 171,177 308,829 (137,652) (44.6%)291,433 (41.3%)
Total Gross Trips 845,056 1,264,657 (419,601) (33.2%)1,265,369 (33.2%)
Revenue
Full Toll Lanes $2,867,125 $4,164,171 ($1,297,046) (31.1%)$5,789,888 (50.5%)
3+ Lanes $30,432 $0 $30,432 $37,514 (18.9%)
Total Gross Revenue $2,897,557 $4,164,171 ($1,266,615) (30.4%)$5,827,403 (50.3%)
Average Revenue per Trip
Average Full Toll Lanes $4.25 $4.36 ($0.11) (2.5%)$5.94 (28.5%)
Average 3+ Lanes $0.18 $0.00 $0.18 $0.13 38.5%
Average Gross Revenue $3.43 $3.29 $0.14 4.3% $4.61 (25.6%)
15
11
The 2021 fiscal year-to-date traffic volume decreased by 26.5 percent and potential toll
revenue decreased by 41.4 percent, when compared with the same period last year.
Year-to-date average revenue per-trip is $3.40.
Fiscal year-to-date traffic and revenue data are summarized in the table below. The
following trip and revenue statistics tables represent all trips taken on the RCTC 91
Express Lanes and associated potential revenue for the months of July 2020 through
January 2021.
FY 2020-21 Year-to-Date as of January 31, 2021
Trips
FY 2020-21
YTD
Actual
Stantec
YTD
Projected
#
Variance
%
Variance
FY 2019-20
YTD
Actual
Yr-to-Yr
%
Variance
Full Toll Lanes 5,325,250 7,024,514 (1,699,264) (24.2%)6,942,948 (23.3%)
3+ Lanes 1,392,469 2,285,171 (892,702) (39.1%)2,199,852 (36.7%)
Total Gross Trips 6,717,719 9,309,686 (2,591,967) (27.8%)9,142,800 (26.5%)
Revenue
Full Toll Lanes $22,627,133 $29,955,971 ($7,328,839) (24.5%)$38,779,965 (41.7%)
3+ Lanes $244,494 $0 $244,494 $253,813 (3.7%)
Total Gross Revenue $22,871,627 $29,955,971 ($7,084,344) (23.6%)$39,033,778 (41.4%)
Average Revenue per Trip
Average Full Toll Lanes $4.25 $4.26 ($0.01) (0.2%)$5.59 (24.0%)
Average 3+ Lanes $0.18 $0.00 $0.18 $0.12 50.0%
Average Gross Revenue $3.40 $3.22 $0.18 5.6% $4.27 (20.4%)
16
12
RCTC Traffic and Revenue Summary
The chart below reflects the total trips broken down between full toll lanes and HOV3+
lanes for FY 2020-21 on a monthly basis.
The chart below reflects the gross potential revenue breakdown between full toll lanes
and HOV3+ lanes for FY 2020-21 on a monthly basis.
17
13
RCTC PEAK-HOUR VOLUMES
In January, there were no toll rates adjusted in response to traffic volumes. Traffic
volumes are being reviewed regularly, and a plan is in place to monitor traffic volumes
and adjust toll rates until traffic returns to pre-COVID-19 volumes.
RCTC EASTBOUND PEAK-HOUR VOLUMES
Eastbound PM Peak - County Line to McKinley
PM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS
1400 - 1500 $1.55 154 214 368 A
1500 - 1600 $1.55 120 199 319 A
1600 - 1700 $1.55 108 202 310 A
1700 - 1800 $1.55 114 161 275 A
1800 - 1900 $1.55 121 141 262 A
1900 - 2000 $1.55 101 111 212 A
PM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS
1400 - 1500 $5.30 189 809 998 C $5.30 176 840 1,016 D $7.95 185 892 1,077 D $10.95 179 926 1,105 D $20.95 263 967 1,230 E
1500 - 1600 $8.95 212 919 1,131 D $9.95 195 945 1,140 D $13.95 193 939 1,132 D $13.95 234 935 1,169 D $22.95 256 1,039 1,295 E
1600 - 1700 $6.95 116 842 958 C $6.95 158 934 1,092 D $6.95 173 980 1,153 D $7.95 172 1,074 1,246 E $12.95 160 846 1,006 D
1700 - 1800 $5.30 170 733 903 C $5.30 160 786 946 C $5.30 157 786 943 C $5.30 136 783 919 C $7.95 196 824 1,020 D
1800 - 1900 $4.20 112 418 530 B $4.20 151 519 670 B $5.30 141 511 652 B $5.30 142 600 742 B $5.30 209 698 907 C
1900 - 2000 $2.25 90 191 281 A $2.25 88 236 324 A $2.25 91 227 318 A $2.25 90 247 337 A $2.25 133 400 533 B
PM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS
1400 - 1500 $5.30 117 754 871 C $5.30 183 953 1,136 D $7.95 194 849 1,043 D $10.95 201 1,044 1,245 E $20.95 310 1,110 1,420 F
1500 - 1600 $8.95 213 955 1,168 D $9.95 212 896 1,108 D $13.95 209 992 1,201 E $13.95 248 954 1,202 E $22.95 322 1,043 1,365 F
1600 - 1700 $6.95 147 1,071 1,218 E $6.95 143 897 1,040 D $6.95 146 952 1,098 D $7.95 165 1,161 1,326 F $12.95 240 1,006 1,246 E
1700 - 1800 $5.30 120 844 964 C $5.30 148 812 960 C $5.30 180 862 1,042 D $5.30 146 897 1,043 D $7.95 253 1,060 1,313 F
1800 - 1900 $4.20 110 498 608 B $4.20 130 469 599 B $5.30 131 582 713 B $5.30 164 702 866 C $5.30 267 820 1,087 D
1900 - 2000 $2.25 80 203 283 A $2.25 73 248 321 A $2.25 85 252 337 A $2.25 118 368 486 B $2.25 231 600 831 C
PM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS
1400 - 1500 $5.30 219 782 1,001 D $5.30 190 924 1,114 D $7.95 164 926 1,090 D $10.95 202 951 1,153 D $20.95 313 1,019 1,332 F
1500 - 1600 $8.95 305 925 1,230 E $9.95 217 881 1,098 D $13.95 225 931 1,156 D $13.95 243 959 1,202 E $22.95 284 1,109 1,393 F
1600 - 1700 $6.95 214 958 1,172 D $6.95 160 951 1,111 D $6.95 160 917 1,077 D $7.95 196 1,085 1,281 E $12.95 189 975 1,164 D
1700 - 1800 $5.30 225 792 1,017 D $5.30 164 781 945 C $5.30 172 855 1,027 D $5.30 182 844 1,026 D $7.95 171 733 904 C
1800 - 1900 $4.20 240 630 870 C $4.20 158 536 694 B $5.30 193 588 781 B $5.30 205 748 953 C $5.30 233 789 1,022 D
1900 - 2000 $2.25 178 597 775 B $2.25 84 214 298 A $2.25 107 254 361 A $2.25 137 374 511 B $2.25 193 553 746 B
PM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS
1400 - 1500 $5.30 148 652 800 B $5.30 166 871 1,037 D $7.95 155 975 1,130 D $10.95 211 1,112 1,323 F $20.95 222 815 1,037 D
1500 - 1600 $8.95 166 897 1,063 D $9.95 204 871 1,075 D $13.95 201 914 1,115 D $13.95 240 915 1,155 D $22.95 194 830 1,024 D
1600 - 1700 $6.95 143 801 944 C $6.95 143 980 1,123 D $6.95 145 1,022 1,167 D $7.95 184 1,159 1,343 F $12.95 137 610 747 B
1700 - 1800 $5.30 99 666 765 B $5.30 170 911 1,081 D $5.30 140 918 1,058 D $5.30 148 903 1,051 D $7.95 146 656 802 C
1800 - 1900 $4.20 115 379 494 B $4.20 164 638 802 C $5.30 161 636 797 B $5.30 166 717 883 C $5.30 211 639 850 C
1900 - 2000 $2.25 53 204 257 A $2.25 95 299 394 A $2.25 89 296 385 A $2.25 89 330 419 B $2.25 66 181 247 A
Wednesday 01/27/21
Friday 01/22/21
Thursday 01/28/21 Friday 01/29/21
01/11/21 Tuesday 01/12/21
Monday 01/25/21 Tuesday 01/26/21
Thursday 01/21/21
12/28/20 Tuesday 12/29/20
Thursday
Monday 01/18/21 Tuesday 01/19/21 Wednesday 01/20/21
Wednesday 01/13/21 Thursday 01/14/21 Friday 01/15/21Monday
01/07/21 Friday 01/08/21Monday01/04/21 Tuesday 01/05/21 Wednesday 01/06/21
Wednesday 12/30/20 Thursday 12/31/20 Friday 01/01/21Monday
18
14
Eastbound PM Peak - County Line to I-15 South
PM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS
1400 - 1500 $1.95 62 123 185 A
1500 - 1600 $1.95 73 136 209 A
1600 - 1700 $1.95 68 123 191 A
1700 - 1800 $1.95 98 120 218 A
1800 - 1900 $1.95 78 108 186 A
1900 - 2000 $1.95 70 73 143 A
PM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS
1400 - 1500 $5.30 86 564 650 B $5.30 87 680 767 B $5.30 102 644 746 B $5.30 103 688 791 B $5.30 125 715 840 C
1500 - 1600 $5.30 121 717 838 C $5.30 118 730 848 C $5.30 130 735 865 C $5.30 145 747 892 C $5.30 156 830 986 C
1600 - 1700 $2.95 92 610 702 B $5.30 83 707 790 B $5.30 91 709 800 B $5.30 93 765 858 C $2.95 86 591 677 B
1700 - 1800 $2.95 70 592 662 B $2.95 99 636 735 B $2.95 96 612 708 B $5.30 85 587 672 B $2.95 116 597 713 B
1800 - 1900 $2.95 77 317 394 A $2.95 87 401 488 B $2.95 89 383 472 B $2.95 91 439 530 B $2.95 119 495 614 B
1900 - 2000 $1.95 49 175 224 A $1.95 61 190 251 A $2.95 67 220 287 A $2.95 48 214 262 A $2.95 73 258 331 A
PM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS
1400 - 1500 $5.30 79 472 551 B $5.30 101 658 759 B $5.30 94 637 731 B $5.30 104 731 835 C $5.30 132 701 833 C
1500 - 1600 $5.30 106 764 870 C $5.30 109 750 859 C $5.30 121 756 877 C $5.30 120 742 862 C $5.30 168 840 1,008 D
1600 - 1700 $2.95 87 769 856 C $5.30 72 687 759 B $5.30 76 681 757 B $5.30 81 753 834 C $2.95 98 607 705 B
1700 - 1800 $2.95 69 673 742 B $2.95 82 656 738 B $2.95 87 669 756 B $5.30 75 618 693 B $2.95 126 710 836 C
1800 - 1900 $2.95 87 388 475 B $2.95 73 437 510 B $2.95 79 494 573 B $2.95 82 523 605 B $2.95 153 552 705 B
1900 - 2000 $1.95 44 202 246 A $1.95 46 176 222 A $2.95 44 190 234 A $2.95 64 253 317 A $2.95 107 388 495 B
PM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS
1400 - 1500 $5.30 124 543 667 B $5.30 97 663 760 B $5.30 78 654 732 B $5.30 109 720 829 C $5.30 126 794 920 C
1500 - 1600 $5.30 165 693 858 C $5.30 105 721 826 C $5.30 97 758 855 C $5.30 125 771 896 C $5.30 137 861 998 C
1600 - 1700 $2.95 111 625 736 B $5.30 88 747 835 C $5.30 85 664 749 B $5.30 101 818 919 C $2.95 97 677 774 B
1700 - 1800 $2.95 135 580 715 B $2.95 103 649 752 B $2.95 100 661 761 B $5.30 87 603 690 B $2.95 65 452 517 B
1800 - 1900 $2.95 122 397 519 B $2.95 106 432 538 B $2.95 103 497 600 B $2.95 122 559 681 B $2.95 120 530 650 B
1900 - 2000 $1.95 95 357 452 B $1.95 44 192 236 A $2.95 60 227 287 A $2.95 85 293 378 A $2.95 101 412 513 B
PM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS
1400 - 1500 $5.30 74 514 588 B $5.30 85 653 738 B $5.30 94 730 824 C $5.30 124 770 894 C $5.30 103 634 737 B
1500 - 1600 $5.30 98 748 846 C $5.30 139 763 902 C $5.30 128 781 909 C $5.30 113 731 844 C $5.30 113 656 769 B
1600 - 1700 $2.95 74 687 761 B $5.30 77 760 837 C $5.30 67 748 815 C $5.30 85 864 949 C $2.95 54 455 509 B
1700 - 1800 $2.95 71 604 675 B $2.95 89 731 820 C $2.95 89 748 837 C $5.30 71 652 723 B $2.95 89 448 537 B
1800 - 1900 $2.95 68 334 402 B $2.95 84 520 604 B $2.95 98 514 612 B $2.95 81 530 611 B $2.95 38 131 169 A
1900 - 2000 $1.95 44 200 244 A $1.95 74 242 316 A $2.95 59 251 310 A $2.95 55 244 299 A $2.95 1 0 1 A
Thursday 01/28/21 Friday 01/29/21Monday01/25/21 Tuesday 01/26/21 Wednesday 01/27/21
Wednesday 01/20/21 Thursday 01/21/21 Friday 01/22/21Monday 01/18/21 Tuesday 01/19/21
Thursday 01/14/21 Friday 01/15/21Monday01/11/21 Tuesday 01/12/21 Wednesday 01/13/21
Wednesday 01/06/21 Thursday 01/07/21 Friday 01/08/21Monday01/04/21 Tuesday 01/05/21
Monday 12/28/20 Tuesday 12/29/20 Wednesday 12/30/20 Thursday 12/31/20 Friday 01/01/21
19
15
RCTC WESTBOUND PEAK-HOUR VOLUMES
Westbound AM Peak - McKinley to County Line
AM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS
0400 - 0500 $1.55 5 6 11 A
0500 - 0600 $1.55 13 14 27 A
0600 - 0700 $1.55 5 20 25 A
0700 - 0800 $1.55 11 26 37 A
0800 - 0900 $1.55 15 42 57 A
0900 - 1000 $1.55 48 69 117 A
AM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS
0400 - 0500 $5.30 137 561 698 B $5.30 145 546 691 B $5.30 141 563 704 B $5.30 141 540 681 B $2.25 109 303 412 B
0500 - 0600 $9.95 225 738 963 C $9.95 267 1,131 1,398 F $9.95 222 928 1,150 D $9.95 259 831 1,090 D $6.95 205 719 924 C
0600 - 0700 $9.95 139 766 905 C $10.95 125 369 494 B $10.95 157 613 770 B $10.95 143 551 694 B $6.95 141 807 948 C
0700 - 0800 $6.95 131 807 938 C $6.95 131 792 923 C $6.95 126 796 922 C $6.95 124 757 881 C $5.30 114 681 795 B
0800 - 0900 $5.30 76 573 649 B $5.30 86 564 650 B $5.30 62 545 607 B $5.30 57 553 610 B $2.25 64 517 581 B
0900 - 1000 $5.30 59 407 466 B $5.30 53 447 500 B $5.30 52 388 440 B $5.30 63 433 496 B $2.25 63 370 433 B
AM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS
0400 - 0500 $5.30 138 528 666 B $5.30 147 518 665 B $5.30 158 574 732 B $5.30 143 560 703 B $2.25 137 282 419 B
0500 - 0600 $9.95 253 805 1,058 D $9.95 328 1,206 1,534 F $9.95 257 970 1,227 E $9.95 247 1,006 1,253 E $6.95 249 758 1,007 D
0600 - 0700 $9.95 135 790 925 C $10.95 129 389 518 B $10.95 160 512 672 B $10.95 156 584 740 B $6.95 177 947 1,124 D
0700 - 0800 $6.95 127 797 924 C $6.95 135 885 1,020 D $6.95 124 812 936 C $6.95 110 892 1,002 D $5.30 151 1,012 1,163 D
0800 - 0900 $5.30 77 541 618 B $5.30 74 586 660 B $5.30 51 637 688 B $5.30 64 547 611 B $2.25 80 584 664 B
0900 - 1000 $5.30 51 409 460 B $5.30 61 453 514 B $5.30 67 416 483 B $5.30 73 426 499 B $2.25 83 383 466 B
AM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS
0400 - 0500 $5.30 138 429 567 B $5.30 143 399 542 B $5.30 169 563 732 B $5.30 151 528 679 B $2.25 121 309 430 B
0500 - 0600 $9.95 221 589 810 C $9.95 325 1,294 1,619 F $9.95 277 940 1,217 E $9.95 301 929 1,230 E $6.95 243 782 1,025 D
0600 - 0700 $9.95 113 606 719 B $10.95 141 423 564 B $10.95 199 587 786 B $10.95 201 641 842 C $6.95 177 982 1,159 D
0700 - 0800 $6.95 94 634 728 B $6.95 162 966 1,128 D $6.95 131 832 963 C $6.95 188 1,041 1,229 E $5.30 142 858 1,000 C
0800 - 0900 $5.30 97 482 579 B $5.30 99 670 769 B $5.30 69 571 640 B $5.30 84 743 827 C $2.25 77 544 621 B
0900 - 1000 $5.30 133 453 586 B $5.30 65 436 501 B $5.30 76 395 471 B $5.30 81 658 739 B $2.25 67 480 547 B
AM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS
0400 - 0500 $5.30 171 560 731 B $5.30 156 501 657 B $5.30 151 551 702 B $5.30 168 552 720 B $2.25 97 250 347 A
0500 - 0600 $9.95 240 714 954 C $9.95 280 1,248 1,528 F $9.95 237 1,043 1,280 E $9.95 244 911 1,155 D $6.95 143 500 643 B
0600 - 0700 $9.95 117 782 899 C $10.95 145 401 546 B $10.95 161 559 720 B $10.95 136 599 735 B $6.95 117 652 769 B
0700 - 0800 $6.95 149 977 1,126 D $6.95 133 923 1,056 D $6.95 153 925 1,078 D $6.95 134 853 987 C $5.30 89 698 787 B
0800 - 0900 $5.30 68 672 740 B $5.30 69 651 720 B $5.30 56 618 674 B $5.30 66 574 640 B $2.25 57 540 597 B
0900 - 1000 $5.30 46 455 501 B $5.30 57 451 508 B $5.30 64 409 473 B $5.30 66 582 648 B $2.25 63 385 448 B
Wednesday 01/27/21
Friday 01/22/21
Thursday 01/28/21 Friday 01/29/21
01/11/21 Tuesday 01/12/21
Monday 01/25/21 Tuesday 01/26/21
Thursday 01/21/21
12/28/20 Tuesday 12/29/20
Thursday
Monday 01/18/21 Tuesday 01/19/21 Wednesday 01/20/21
Wednesday 01/13/21 Thursday 01/14/21 Friday 01/15/21Monday
01/07/21 Friday 01/08/21Monday01/04/21 Tuesday 01/05/21 Wednesday 01/06/21
Wednesday 12/30/20 Thursday 12/31/20 Friday 01/01/21Monday
20
16
Westbound AM Peak - I-15 North to County Line
AM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS
0400 - 0500 $1.95 18 15 33 A
0500 - 0600 $1.95 24 27 51 A
0600 - 0700 $1.95 6 28 34 A
0700 - 0800 $1.95 6 21 27 A
0800 - 0900 $1.95 13 49 62 A
0900 - 1000 $1.95 29 60 89 A
AM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS
0400 - 0500 $2.95 99 352 451 B $2.95 91 320 411 B $2.95 76 362 438 B $2.95 91 290 381 A $2.95 68 296 364 A
0500 - 0600 $6.85 130 676 806 C $6.85 137 662 799 B $6.85 121 633 754 B $6.85 158 651 809 C $5.30 112 559 671 B
0600 - 0700 $6.85 99 771 870 C $6.85 102 756 858 C $6.85 107 758 865 C $6.85 90 758 848 C $5.30 83 645 728 B
0700 - 0800 $6.85 66 662 728 B $6.85 77 733 810 C $6.85 78 626 704 B $6.85 71 683 754 B $2.95 64 560 624 B
0800 - 0900 $2.95 44 548 592 B $2.95 42 553 595 B $2.95 57 575 632 B $2.95 38 542 580 B $2.95 39 481 520 B
0900 - 1000 $2.95 42 378 420 B $2.95 54 402 456 B $2.95 63 416 479 B $2.95 50 440 490 B $2.95 71 403 474 B
AM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS
0400 - 0500 $2.95 87 367 454 B $2.95 94 320 414 B $2.95 97 322 419 B $2.95 83 333 416 B $2.95 78 269 347 A
0500 - 0600 $6.85 139 677 816 C $6.85 144 592 736 B $6.85 140 711 851 C $6.85 148 733 881 C $5.30 146 607 753 B
0600 - 0700 $6.85 99 786 885 C $6.85 135 938 1,073 D $6.85 92 795 887 C $6.85 99 828 927 C $5.30 104 731 835 C
0700 - 0800 $6.85 75 707 782 B $6.85 82 713 795 B $6.85 78 701 779 B $6.85 77 687 764 B $2.95 84 674 758 B
0800 - 0900 $2.95 39 600 639 B $2.95 43 625 668 B $2.95 51 576 627 B $2.95 49 600 649 B $2.95 52 578 630 B
0900 - 1000 $2.95 36 344 380 A $2.95 41 423 464 B $2.95 36 424 460 B $2.95 43 419 462 B $2.95 47 389 436 B
AM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS
0400 - 0500 $2.95 88 264 352 A $2.95 101 341 442 B $2.95 99 315 414 B $2.95 98 303 401 B $2.95 65 269 334 A
0500 - 0600 $6.85 107 556 663 B $6.85 163 682 845 C $6.85 169 705 874 C $6.85 169 696 865 C $5.30 126 654 780 B
0600 - 0700 $6.85 105 612 717 B $6.85 123 877 1,000 C $6.85 106 773 879 C $6.85 124 860 984 C $5.30 95 742 837 C
0700 - 0800 $6.85 56 462 518 B $6.85 73 749 822 C $6.85 86 635 721 B $6.85 86 751 837 C $2.95 78 630 708 B
0800 - 0900 $2.95 48 445 493 B $2.95 60 633 693 B $2.95 50 548 598 B $2.95 55 669 724 B $2.95 55 523 578 B
0900 - 1000 $2.95 87 349 436 B $2.95 41 449 490 B $2.95 25 380 405 B $2.95 58 505 563 B $2.95 48 419 467 B
AM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS
0400 - 0500 $2.95 103 369 472 B $2.95 83 345 428 B $2.95 86 312 398 A $2.95 88 313 401 B $2.95 47 256 303 A
0500 - 0600 $6.85 170 707 877 C $6.85 134 726 860 C $6.85 149 707 856 C $6.85 120 654 774 B $5.30 84 452 536 B
0600 - 0700 $6.85 91 835 926 C $6.85 112 871 983 C $6.85 95 835 930 C $6.85 110 790 900 C $5.30 63 590 653 B
0700 - 0800 $6.85 68 756 824 C $6.85 65 762 827 C $6.85 79 733 812 C $6.85 73 711 784 B $2.95 73 601 674 B
0800 - 0900 $2.95 45 644 689 B $2.95 60 683 743 B $2.95 47 666 713 B $2.95 42 566 608 B $2.95 34 500 534 B
0900 - 1000 $2.95 47 428 475 B $2.95 42 470 512 B $2.95 43 523 566 B $2.95 46 483 529 B $2.95 38 383 421 B
Thursday 01/28/21 Friday 01/29/21Monday01/25/21 Tuesday 01/26/21 Wednesday 01/27/21
Wednesday 01/20/21 Thursday 01/21/21 Friday 01/22/21Monday01/18/21 Tuesday 01/19/21
Thursday 01/14/21 Friday 01/15/21Monday01/11/21 Tuesday 01/12/21 Wednesday 01/13/21
Wednesday 01/06/21 Thursday 01/07/21 Friday 01/08/21Monday01/04/21 Tuesday 01/05/21
Monday 12/28/20 Tuesday 12/29/20 Wednesday 12/30/20 Thursday 12/31/20 Friday 01/01/21
21
17
RCTC OPERATIONAL HIGHLIGHTS
On-Road Operations
RCTC Freeway Service Patrol responded to 91 calls during the month of January. Of
those calls, 54 were to assist disabled vehicles, 14 calls to remove debris, and 23 were
in response to accidents in the Express Lanes.
22
18
FINANCIAL HIGHLIGHTS RCTC
RCTC 91 Express Lanes
Operating Statement
1/31/2021
Description Budget Dollar $ Percent (%)
Operating revenues:
Toll Revenue 20,903,720.94$ 15,023,400.00$ 5,880,320.94$ 39.1
Fee Revenue 3,185,165.72 1,429,458.33 1,755,707.39 122.8
Total operating revenues 24,088,886.66 16,452,858.33 7,636,028.33 46.4
Operating expenses:
Salaries and Benefits 352,295.87 394,041.67 41,745.80 10.6
Legal Services 54,531.18 204,166.67 149,635.49 73.3
Advisory Services 40,606.95 43,750.00 3,143.05 7.2
Audit and Accounting Fees 31,550.00 21,000.00 (10,550.00) (50.2)
Service Fees 1,541.32 11,666.67 10,125.35 86.8
Other Professional Services 352,401.48 1,528,916.67 1,176,515.19 77.0
Lease Expense 150,942.78 285,950.00 135,007.22 47.2
Operations 1,017,115.58 1,742,416.67 725,301.09 41.6
Utilities 17,258.83 47,600.00 30,341.17 63.7
Supplies and Materials 3,742.51 17,500.00 13,757.49 78.6
Membership and Subscription Fees 28,281.50 17,500.00 (10,781.50) (61.6)
Office Equipment & Furniture (Non-Capital)4,642.23 8,750.00 4,107.77 46.9
Maintenance/Repairs 62,857.83 212,975.00 150,117.17 70.5
Training Seminars and Conferences (720.00) 1,341.67 2,061.67 153.7
Transportation Expenses - 2,333.33 2,333.33 100.0
Lodging - 2,041.67 2,041.67 100.0
Meals - 291.67 291.67 100.0
Other Staff Expenses - 291.67 291.67 100.0
Advertising 4,611.25 160,416.67 155,805.42 97.1
Program Management 45,444.70 96,891.67 51,446.97 53.1
Program Operations 4,829,601.36 5,037,491.67 207,890.31 4.1
Litigation Settlement - - - N/A
Furniture & Equipment - 177,916.67 177,916.67 100.0
Improvements - - - N/A
Bad Debt Expense 9.06 - (9.06) N/A
Total operating expenses 6,996,714.43 10,015,250.00 3,018,535.57 30.1
Operating income (loss)17,092,172.23 6,437,608.33 10,654,563.90 165.5
Nonoperating revenues (expenses):
Interest Revenue 423,236.29 403,608.33 19,627.96 (4.9)
Other Miscellaneous Revenue 52,429.00 58.33 52,370.67 (89,778.3)
Interest Expense (14,782,117.78) (4,153,275.00) (10,628,842.78) 255.9
Total nonoperating revenues (expenses)(14,306,452.49) (3,749,608.33) (10,556,844.16) (281.5)
Transfers In - - - N/A
Transfers Out (489,200.00) (598,091.67) 108,891.67 (18.2)
Net income (loss) 2,296,519.74$ 2,089,908.33$ 206,611.41$ 9.9
1 Unaudited
YTD as of : YTD Variance
Actual1
23
19
JOINT AGENCY TRIP AND REVENUE STATISTICS
JOINT AGENCY TRAFFIC STATISTICS
MULTI AGENCY TRIP AND REVENUE STATISTICS
MONTH ENDING January 31, 2021
MTD
Transactions by
Agency
Transactions
Using Both
Segments
% Using Both
Segments Revenue
Westbound
OCTA 481,862 304,294 63% $1,347,307
RCTC 422,682 304,294 72% $1,338,937
I -15 177,954 129,731 73%$525,588
McKinley 244,728 174,563 71%$813,349
Eastbound
OCTA 524,260 315,046 60% $1,976,805
RCTC 422,374 315,046 75% $1,558,620
I -15 165,575 130,089 79%$452,527
McKinley 256,799 184,957 72% $1,106,093
24
20
JOINT AGENCY PERFORMANCE MEASURES
JOINT AGENCY TRANSPONDER DISTRIBUTION
Tags % of Total Tags % of Total
Issued
To New Accounts 442 97.1% 495 95.6% 633 96.5%
Additional Tags to Existing Accounts 9 2.0% 15 2.9% 14 2.2%
Replacement Transponders 4 0.9% 8 1.5% 9 1.3%
Total Issued 455 518 656
Returned
Account Closures 32 0.8% 44 2.6% 28 1.0%
Accounts Downsizing 9 0.2% 33 2.0% 0 0.0%
Defective Transponders 4,198 99.0% 1,589 95.4% 2,823 99.0%
Total Returned 4,239 1,666 2,851
FY 2020-21T21 TRANSPONDER DISTRIBUTION January-21 December-20
Average To-Date
Tags % of Total Tags % of Total
Issued
To New Accounts 14,802 99.9% 19,188 99.8% 15,974 99.8%
Additional Tags to Existing Accounts 17 0.1% 31 0.2% 23 0.1%
Replacement Transponders 0 0.0% 0 0.0% 2 0.0%
Total Issued 14,819 19,219 15,999
Returned
Account Closures
Accounts Downsizing
Defective Transponders
Total Returned
6C TRANSPONDER DISTRIBUTION January-21 December-20 FY 2020-21
Average To-Date
25
21
At the end of January 2021, the 91 Express Lanes had 150,267 active customer accounts and
415,697 transponders classified as assigned.
Number of Accounts by FY
As of January 31, 2021
Incoming Email Activity
During January, the Anaheim Processing Center received 3,039 emails.
Operational Activity
Amid concerns about the spread of COVID-19 and following the Governor’s guidance to
help reduce its spread, the 91 Express Lanes Customer Walk-In Center was closed in
March 2020 and will remain so until further notice. Operational activities in the Anaheim
and Corona locations continued to function with a combination of remote workers and
core staff located at the facilities. Core essential functions include aiding stranded
motorists, providing incident management services, and dispatching emergency vehicles
through the traffic operations center. The call center remains open to respond to customer
service and violation calls.
26
Orange County Transportation Authority
Riverside County Transportation Commission
Status Report
February 2021
As of February 28, 2021
27
ATTACHMENT 2
2
Table of Contents
Operations Overview OCTA ....................................................................................................... 3
Traffic and Revenue Statistics for OCTA .................................................................................... 3
OCTA Traffic and Revenue Summary ........................................................................................ 5
OCTA Eastbound Peak-Hour Volumes ...................................................................................... 6
OCTA Westbound Peak-Hour Volumes ..................................................................................... 7
OCTA Operational Highlights ..................................................................................................... 8
Financial Highlights OCTA ......................................................................................................... 9
Operations Overview RCTC ....................................................................................................... 9
Traffic and Revenue Statistics for RCTC ...................................................................................10
RCTC Traffic and Revenue Summary .......................................................................................12
RCTC Peak-Hour Volumes .......................................................................................................13
RCTC Eastbound Peak-Hour Volumes .....................................................................................13
RCTC Westbound Peak-Hour Volumes ....................................................................................15
RCTC Operational Highlights ....................................................................................................17
Financial Highlights RCTC ........................................................................................................18
Joint Agency Trip and Revenue Statistics .................................................................................19
Joint Agency Traffic Statistics ...................................................................................................19
Joint Agency Performance Measures ........................................................................................20
Joint Agency Transponder Distribution ......................................................................................20
Incoming Email Activity .............................................................................................................21
Operational Activity ...................................................................................................................21
28
3
OPERATIONS OVERVIEW OCTA
TRAFFIC AND REVENUE STATISTICS FOR OCTA
Total traffic volume on the 91 Express Lanes for February 2021 was 1,173,618. This
represents a daily average of 41,915 vehicles. This is a 17.4 percent decrease in total
traffic volume from the same period last year, which totaled 1,420,827. Potential toll
revenue for February was $3,823,126, which represents a decrease of 12.7 percent from
the prior year’s total of $4,378,079. Carpool percentage for February was 20.8 percent as
compared to the previous year’s rate of 24.2 percent. The decreases are attributed to the
coronavirus (COVID-19) pandemic and California Governor Gavin Newsom’s orders for
residents to stay at home and refrain from non-essential travel.
Month-to-date traffic and revenue data is summarized in the table below. The following
trip and revenue statistics tables represent all trips taken on the Orange County
Transportation Authority (OCTA) 91 Express Lanes and associated potential revenue for
the month of February 2021.
Current Month-to-Date (MTD) as of February 28, 2021
Trips
Feb-21
MTD
Actual
Feb-20
MTD
Actual
Yr-to-Yr
%
Variance
Full Toll Lanes 929,879 1,077,494 (13.7%)
3+ Lanes 243,739 343,333 (29.0%)
Total Gross Trips 1,173,618 1,420,827 (17.4%)
Revenue
Full Toll Lanes $3,779,098 $4,316,423 (12.4%)
3+ Lanes $44,028 $61,655 (28.6%)
Total Gross Revenue $3,823,126 $4,378,079 (12.7%)
Average Revenue per Trip
Average Full Toll Lanes $4.06 $4.01 1.2%
Average 3+ Lanes $0.18 $0.18 0.0%
Average Gross Revenue $3.26 $3.08 5.8%
29
4
The 2021 fiscal year-to-date traffic volume decreased by 22.8 percent and potential toll
revenue decreased by 17.4 percent, when compared with the same period last year.
Year-to-date average revenue per trip is $3.26.
Fiscal year-to-date traffic and revenue data are summarized in the table below. The
following trip and revenue statistics tables represent all trips taken on the OCTA 91
Express Lanes and associated potential revenue for the months of July 2020 through
February 2021.
Fiscal Year (FY) 2020-21 Year-to-Date as of February 28, 2021
Trips
FY 2020-21
YTD
Actual
FY 2019-20
YTD
Actual
Yr-to-Yr
%
Variance
Full Toll Lanes 7,154,664 8,792,740 (18.6%)
3+ Lanes 1,982,329 3,046,149 (34.9%)
Total Gross Trips 9,136,993 11,838,889 (22.8%)
Revenue
Full Toll Lanes $29,360,495 $35,446,141 (17.2%)
3+ Lanes $387,639 $548,364 (29.3%)
Total Gross Revenue $29,748,134 $35,994,505 (17.4%)
Average Revenue per Trip
Average Full Toll Lanes $4.10 $4.03 1.7%
Average 3+ Lanes $0.20 $0.18 11.1%
Average Gross Revenue $3.26 $3.04 7.2%
30
5
OCTA Traffic and Revenue Summary
The chart below reflects the total trips breakdown between full toll trips and
high-occupancy vehicle (HOV3+) trips for FY 2020-21 on a monthly basis.
The chart below reflects the gross potential revenue breakdown between full toll trips and
HOV3+ trips for FY 2020-21 on a monthly basis.
31
6
OCTA EASTBOUND PEAK-HOUR VOLUMES
Peak-hour traffic in the eastbound direction reached or exceeded 90 percent of defined
capacity 11 times during the month of February 2021. As demonstrated on the next chart,
westbound peak-hour traffic volumes top out at 76 percent of defined capacity.
PM Time Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap.
1400 - 1500 $5.15 335 2,353 69% $5.15 315 2,311 68% $5.15 364 2,824 83%$6.95 382 3,141 92%$8.10 486 2,685 79%
1500 - 1600 $5.50 428 2,952 87% $5.25 423 2,142 63% $7.25 487 3,004 88% $7.25 524 2,781 82%$7.65 567 3,276 96%
1600 - 1700 $4.85 314 2,774 82% $5.00 292 2,772 82% $7.00 306 2,790 82%$6.80 350 3,186 94%$7.95 394 2,444 72%
1700 - 1800 $4.80 310 2,445 72% $4.90 359 2,760 81% $5.90 382 2,720 80% $7.20 348 2,568 76% $6.55 434 2,949 87%
1800 - 1900 $5.50 360 1,719 51% $3.95 458 2,514 74% $3.95 442 2,331 69% $4.35 464 2,355 69% $6.55 525 2,456 72%
1900 - 2000 $3.85 220 831 24% $3.85 255 1,073 32% $3.85 291 1,169 34% $5.60 287 1,264 37% $6.05 449 1,827 54%
PM Time Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap.
1400 - 1500 $5.15 361 2,440 72% $5.15 351 2,733 80% $5.15 356 2,799 82%$6.95 428 3,051 90%$8.10 562 2,972 87%
1500 - 1600 $5.50 489 2,839 84% $5.25 462 2,960 87% $7.25 493 2,871 84% $7.25 508 2,824 83%$7.65 572 3,342 98%
1600 - 1700 $4.85 279 2,530 74% $5.00 326 2,932 86% $7.00 286 2,796 82%$6.80 370 3,252 96%$7.95 450 2,523 74%
1700 - 1800 $4.80 400 2,934 86% $4.90 357 2,762 81% $5.90 405 2,916 86% $7.20 359 2,474 73% $6.55 476 2,760 81%
1800 - 1900 $5.50 438 1,992 59% $3.95 436 2,332 69% $3.95 519 2,642 78% $4.35 576 2,887 85% $6.55 505 2,260 66%
1900 - 2000 $3.85 250 984 29% $3.85 311 1,128 33% $3.85 307 1,397 41% $5.60 370 1,490 44% $6.05 508 1,813 53%
PM Time Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap.
1400 - 1500 $5.15 413 2,170 64% $5.15 355 2,687 79% $5.15 366 2,859 84%$6.95 397 3,088 91%$8.10 537 3,019 89%
1500 - 1600 $5.50 474 2,645 78% $5.25 439 2,692 79% $7.25 497 2,839 84% $7.25 459 2,738 81%$7.65 587 3,373 99%
1600 - 1700 $4.85 362 2,315 68% $5.00 350 2,911 86% $7.00 323 2,832 83%$6.80 327 3,147 93%$7.95 358 2,489 73%
1700 - 1800 $4.80 329 1,947 57% $4.90 344 2,789 82% $5.90 373 2,880 85% $7.20 334 2,490 73% $6.55 403 2,762 81%
1800 - 1900 $5.50 413 1,399 41% $3.95 458 2,357 69% $3.95 478 2,539 75% $4.35 562 2,683 79% $6.55 558 2,514 74%
1900 - 2000 $3.85 277 851 25% $3.85 285 1,185 35% $3.85 335 1,179 35% $5.60 335 1,366 40% $6.05 463 1,702 50%
PM Time Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap.
1400 - 1500 $5.15 372 2,490 73% $5.15 358 2,850 84% $5.15 382 2,896 85% $6.95 410 2,957 87% $8.10 486 2,896 85%
1500 - 1600 $5.50 456 2,987 88% $5.25 464 2,764 81% $7.25 470 2,803 82% $7.25 495 2,670 79%$7.65 568 3,263 96%
1600 - 1700 $4.85 309 2,822 83% $5.00 311 2,880 85% $7.00 345 2,847 84%$6.80 374 3,253 96%$7.95 424 2,594 76%
1700 - 1800 $4.80 352 2,715 80% $4.90 366 2,845 84% $5.90 378 2,883 85% $7.20 313 2,685 79% $6.55 456 2,930 86%
1800 - 1900 $5.50 458 2,104 62% $3.95 484 2,547 75% $3.95 502 2,660 78% $4.35 491 2,571 76% $6.55 550 2,570 76%
1900 - 2000 $3.85 291 1,056 31% $3.85 312 1,261 37% $3.85 335 1,287 38% $5.60 347 1,413 42% $6.05 500 1,953 57%
Thursday 02/04/21 Friday 02/05/21
Monday 02/08/21 Tuesday 02/09/21 Wednesday 02/10/21
Monday 02/01/21 Tuesday 02/02/21 Wednesday 02/03/21
Thursday 02/11/21 Friday 02/12/21
Monday 02/15/21 Tuesday 02/16/21 Wednesday 02/17/21 Thursday 02/18/21 Friday 02/19/21
Monday 02/22/21 Tuesday 02/23/21 Wednesday 02/24/21 Thursday 02/25/21 Friday 02/26/21
32
7
OCTA WESTBOUND PEAK-HOUR VOLUMES
AM Time Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap.
0400 - 0500 $3.05 365 1,244 37% $3.05 368 1,266 37% $3.05 387 1,344 40% $3.05 378 1,341 39% $3.05 292 956 28%
0500 - 0600 $4.95 475 1,984 58% $4.95 553 2,366 70% $4.95 532 2,194 65% $4.95 574 2,267 67% $4.70 474 1,821 54%
0600 - 0700 $5.15 300 1,932 57% $5.15 274 1,602 47% $5.15 309 1,795 53% $5.15 296 1,863 55% $4.95 315 1,921 57%
0700 - 0800 $5.65 255 1,953 57% $5.65 241 1,992 59% $5.65 229 1,973 58% $5.65 273 1,991 59% $5.50 250 1,850 54%
0800 - 0900 $5.15 132 1,571 46% $5.15 159 1,788 53% $5.15 147 1,728 51% $5.15 130 1,637 48% $4.95 156 1,582 47%
0900 - 1000 $4.10 113 1,095 32% $4.10 132 1,315 39% $4.10 129 1,231 36% $4.10 128 1,296 38% $4.10 180 1,484 44%
AM Time Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap.
0400 - 0500 $3.05 378 1,259 37% $3.05 367 1,309 39% $3.05 393 1,325 39% $3.05 372 1,295 38% $3.05 305 997 29%
0500 - 0600 $4.95 489 2,013 59% $4.95 622 2,440 72% $4.95 551 2,249 66% $4.95 561 2,301 68% $4.70 494 1,951 57%
0600 - 0700 $5.15 278 1,945 57% $5.15 287 1,643 48% $5.15 321 1,864 55% $5.15 311 1,885 55% $4.95 276 1,901 56%
0700 - 0800 $5.65 266 2,078 61% $5.65 275 2,094 62% $5.65 272 2,128 63% $5.65 284 2,052 60% $5.50 224 1,852 54%
0800 - 0900 $5.15 171 1,714 50% $5.15 176 1,962 58% $5.15 163 1,887 56% $5.15 153 1,891 56% $4.95 210 1,691 50%
0900 - 1000 $4.10 168 1,263 37% $4.10 163 1,504 44% $4.10 160 1,464 43% $4.10 198 1,767 52% $4.10 176 1,459 43%
AM Time Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap.
0400 - 0500 $3.05 278 906 27% $3.05 389 1,383 41% $3.05 404 1,400 41% $3.05 395 1,364 40% $3.05 307 1,008 30%
0500 - 0600 $4.95 353 1,328 39% $4.95 596 2,423 71% $4.95 579 2,309 68% $4.95 580 2,306 68% $4.70 493 1,935 57%
0600 - 0700 $5.15 159 1,142 34% $5.15 293 1,774 52% $5.15 315 1,901 56% $5.15 305 1,873 55% $4.95 298 1,979 58%
0700 - 0800 $5.65 148 1,050 31% $5.65 271 2,192 64% $5.65 285 2,110 62% $5.65 272 2,043 60% $5.50 253 1,953 57%
0800 - 0900 $5.15 142 1,022 30% $5.15 183 1,993 59% $5.15 146 1,844 54% $5.15 183 1,859 55% $4.95 165 1,480 44%
0900 - 1000 $4.10 257 1,192 35% $4.10 171 1,762 52% $4.10 171 1,587 47% $4.10 172 1,710 50% $4.10 177 1,320 39%
AM Time Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap.
0400 - 0500 $3.05 390 1,330 39% $3.05 384 1,318 39% $3.05 404 1,415 42% $3.05 375 1,470 43% $3.05 302 1,052 31%
0500 - 0600 $4.95 553 2,146 63% $4.95 636 2,569 76% $4.95 587 2,428 71% $4.95 537 2,238 66% $4.70 533 2,010 59%
0600 - 0700 $5.15 296 2,040 60% $5.15 272 1,730 51% $5.15 344 1,977 58% $5.15 328 1,947 57% $4.95 315 1,968 58%
0700 - 0800 $5.65 269 2,154 63% $5.65 308 2,178 64% $5.65 281 2,204 65% $5.65 301 2,150 63% $5.50 295 1,949 57%
0800 - 0900 $5.15 173 1,906 56% $5.15 183 1,938 57% $5.15 170 1,888 56% $5.15 170 1,909 56% $4.95 176 1,668 49%
0900 - 1000 $4.10 182 1,567 46% $4.10 165 1,721 51% $4.10 186 1,804 53% $4.10 200 1,747 51% $4.10 170 1,354 40%
Monday 02/01/21 Tuesday 02/02/21 Wednesday 02/03/21 Thursday 02/04/21 Friday 02/05/21
Monday 02/08/21 Tuesday 02/09/21 Wednesday 02/10/21 Thursday 02/11/21 Friday 02/12/21
Monday 02/15/21 Tuesday 02/16/21 Wednesday
Monday 02/22/21 Tuesday 02/23/21 Wednesday
Thursday 02/18/21 Friday 02/19/21
02/24/21 Thursday 02/25/21 Friday 02/26/21
02/17/21
33
8
OCTA OPERATIONAL HIGHLIGHTS
On-Road Operations
OCTA customer assistance specialists (CAS) responded to 83 calls during the month of
February. Of those calls, 62 were to assist disabled vehicles and 14 calls to remove debris.
The CAS provided assistance to seven accidents in the Express Lanes with four of those
accidents originating in the State Route 91 general purpose lanes.
91 Express Lanes Back-Office System Development Update
In February, Cofiroute USA, LLC (CUSA) notified OCTA and the Riverside County
Transportation Commission (RCTC) of a delay to the implementation of the new back-
office system (BOS) for the 91 Express Lanes for both Orange and Riverside counties as
a result of the COVID-19 pandemic. CUSA is the current operator of the 91 Express Lanes
for both OCTA and RCTC and is the firm selected for the design, development and
implementation of the new BOS, as well as the customer service center operation, once
the current contract expires on June 30, 2021.
In anticipation that the future contractor would not be able to meet the go-live date in July
2021, the OCTA Board of Director approved an amendment to the current three-party
agreement between CUSA, RCTC, and OCTA, which allowed for six one-month optional
extension periods. Staff from both agencies are continuing to work with CUSA to meet
the revised anticipated go-live date in October 2021.
34
9
FINANCIAL HIGHLIGHTS OCTA
Capital Asset Activity
During the eight months ending February 28, 2021, capital asset activities included
$11,453 for the replacement of the air-conditioning units for the eastbound toll plaza and
$73,349 for the Electronic Toll and Traffic Management system.
35
10
OPERATIONS OVERVIEW RCTC
TRAFFIC AND REVENUE STATISTICS FOR RCTC
Total traffic volume on the 91 Express Lanes for February 2021 was 990,668. This
represents a daily average of 35,381 vehicles. This is a 20.2 percent decrease in total
traffic volume from the same period last year, which totaled 1,241,893. Potential toll
revenue for February was $3,380,063, which represents a decrease of 39.8 percent from
the prior year’s total of $5,610,397. Carpool percentage for February was 20.1 percent as
compared to the previous year’s rate of 22.7 percent. The decreases are attributed to the
COVID-19 pandemic and California Governor Gavin Newsom’s orders for residents to
self-quarantine and refrain from non-essential travel.
Month-to-date traffic and revenue data is summarized in the table below. The following
trip and revenue statistics tables represent all trips taken on the Riverside County
Transportation Commission (RCTC) 91 Express Lanes and associated potential revenue
for the month of February 2021.
Current Month-to-Date as of February 28, 2021
Trips
FEB-21
MTD
Actual
Stantec
MTD
Projected
#
Variance
%
Variance
FEB-20
MTD
Actual
Yr-to-Yr
%
Variance
Full Toll Lanes 791,824 911,486 (119,662) (13.1%)960,256 (17.5%)
3+ Lanes 198,844 286,229 (87,385) (30.5%)281,637 (29.4%)
Total Gross Trips 990,668 1,197,714 (207,046) (17.3%)1,241,893 (20.2%)
Revenue
Full Toll Lanes $3,343,629 $3,970,343 ($626,714) (15.8%)$5,579,936 (40.1%)
3+ Lanes $36,434 $0 $36,434 $30,461 19.6%
Total Gross Revenue $3,380,063 $3,970,343 ($590,280) (14.9%)$5,610,397 (39.8%)
Average Revenue per Trip
Average Full Toll Lanes $4.22 $4.36 ($0.14) (3.2%)$5.81 (27.4%)
Average 3+ Lanes $0.18 $0.00 $0.18 $0.11 63.6%
Average Gross Revenue $3.41 $3.31 $0.10 3.0% $4.52 (24.6%)
36
11
The 2021 fiscal year-to-date traffic volume decreased by 25.8 percent and potential toll
revenue decreased by 41.2 percent, when compared with the same period last year.
Year-to-date average revenue per-trip is $3.41.
Fiscal year-to-date traffic and revenue data are summarized in the table below. The
following trip and revenue statistics tables represent all trips taken on the RCTC 91
Express Lanes and associated potential revenue for the months of July 2020 through
February 2021.
FY 2020-21 Year-to-Date as of February 28, 2021
Trips
FY 2020-21
YTD
Actual
Stantec
YTD
Projected
#
Variance
%
Variance
FY 2019-20
YTD
Actual
Yr-to-Yr
%
Variance
Full Toll Lanes 6,117,074 7,936,000 (1,818,926) (22.9%)7,903,204 (22.6%)
3+ Lanes 1,591,313 2,571,400 (980,087) (38.1%)2,481,489 (35.9%)
Total Gross Trips 7,708,387 10,507,400 (2,799,013) (26.6%)10,384,693 (25.8%)
Revenue
Full Toll Lanes $25,970,762 $33,926,314 ($7,955,553) (23.4%)$44,359,901 (41.5%)
3+ Lanes $280,928 $0 $280,928 $284,274 (1.2%)
Total Gross Revenue $26,251,690 $33,926,314 ($7,674,625) (22.6%)$44,644,175 (41.2%)
Average Revenue per Trip
Average Full Toll Lanes $4.25 $4.27 ($0.02) (0.5%)$5.61 (24.2%)
Average 3+ Lanes $0.18 $0.00 $0.18 $0.11 63.6%
Average Gross Revenue $3.41 $3.23 $0.18 5.6% $4.30 (20.7%)
37
12
RCTC Traffic and Revenue Summary
The chart below reflects the total trips broken down between full toll lanes and HOV3+
lanes for FY 2020-21 on a monthly basis.
The chart below reflects the gross potential revenue breakdown between full toll lanes
and HOV3+ lanes for FY 2020-21 on a monthly basis.
38
13
RCTC PEAK-HOUR VOLUMES
In February, several peak-period toll rates were increased in response to traffic. Traffic
volumes are being reviewed regularly and a plan is in place to monitor traffic volumes and
adjust toll rates until traffic returns to pre-COVID-19 volumes.
RCTC EASTBOUND PEAK-HOUR VOLUMES
Eastbound PM Peak - County Line to McKinley
PM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS
1400 - 1500 $5.30 157 820 977 C $5.30 178 939 1,117 D $7.95 204 1048 1,252 E $10.95 201 1,179 1,380 F $20.95 312 1,030 1,342 F
1500 - 1600 $8.95 198 934 1,132 D $9.95 198 766 964 C $13.95 253 1000 1,253 E $13.95 273 927 1,200 D $22.95 368 1,123 1,491 F
1600 - 1700 $6.95 163 951 1,114 D $6.95 162 1026 1,188 D $6.95 179 932 1,111 D $7.95 193 1,166 1,359 F $12.95 238 1,019 1,257 E
1700 - 1800 $5.30 128 782 910 C $5.30 153 968 1,121 D $5.30 190 958 1,148 D $5.30 172 924 1,096 D $7.95 218 1,151 1,369 F
1800 - 1900 $4.20 156 506 662 B $4.20 223 794 1,017 D $5.30 181 808 989 C $5.30 203 822 1,025 D $5.30 246 954 1,200 D
1900 - 2000 $2.25 90 230 320 A $2.25 108 336 444 B $2.25 114 398 512 B $2.25 143 462 605 B $2.25 220 731 951 C
PM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS
1400 - 1500 $5.30 195 968 1,163 D $5.30 198 952 1,150 D $7.95 193 1,044 1,237 E $10.95 246 1,139 1,385 F $20.95 364 1,175 1,539 F
1500 - 1600 $8.95 253 962 1,215 E $9.95 242 984 1,226 E $13.95 260 957 1,217 E $13.95 312 1,004 1,316 F $22.95 410 1,281 1,691 F
1600 - 1700 $6.95 156 963 1,119 D $6.95 153 934 1,087 D $6.95 160 1,069 1,229 E $7.95 216 1,247 1,463 F $12.95 387 1,354 1,741 F
1700 - 1800 $5.30 216 984 1,200 D $5.30 169 952 1,121 D $5.30 221 995 1,216 E $5.30 192 954 1,146 D $7.95 387 1,296 1,683 F
1800 - 1900 $4.20 183 655 838 C $4.20 188 792 980 C $5.30 258 862 1,120 D $5.30 273 984 1,257 E $5.30 357 1,009 1,366 F
1900 - 2000 $2.25 110 307 417 B $2.25 127 353 480 B $2.25 126 448 574 B $2.25 178 583 761 B $2.25 266 739 1,005 D
PM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS
1400 - 1500 $5.30 223 886 1,109 D $5.30 196 962 1,158 D $7.95 201 1,038 1,239 E $10.95 212 1,133 1,345 F $20.95 326 1,149 1,475 F
1500 - 1600 $8.95 241 1,005 1,246 E $9.95 238 919 1,157 D $13.95 253 899 1,152 D $13.95 290 981 1,271 E $22.95 364 1,221 1,585 F
1600 - 1700 $6.95 193 821 1,014 D $6.95 170 993 1,163 D $6.95 160 1,041 1,201 E $7.95 205 1,133 1,338 F $12.95 231 1,116 1,347 F
1700 - 1800 $5.30 162 650 812 C $5.30 175 950 1,125 D $5.30 196 1,044 1,240 E $5.30 176 929 1,105 D $7.95 254 1,059 1,313 F
1800 - 1900 $4.20 205 343 548 B $4.20 182 773 955 C $5.30 209 820 1,029 D $5.30 271 838 1,109 D $5.30 282 945 1,227 E
1900 - 2000 $2.25 114 255 369 A $2.25 120 406 526 B $2.25 134 321 455 B $2.25 157 511 668 B $2.25 225 631 856 C
PM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS
1400 - 1500 $5.30 180 925 1,105 D $5.30 175 1,027 1,202 E $7.95 190 1,095 1,285 E $10.95 197 1,170 1,367 F $22.95 344 1,116 1,460 F
1500 - 1600 $8.95 230 972 1,202 E $9.95 258 924 1,182 D $13.95 226 1,012 1,238 E $14.95 244 974 1,218 E $23.95 318 978 1,296 E
1600 - 1700 $6.95 171 1,002 1,173 D $6.95 157 1,021 1,178 D $6.95 179 1,086 1,265 E $7.95 176 1,195 1,371 F $14.95 219 1,103 1,322 F
1700 - 1800 $5.30 183 884 1,067 D $5.30 175 967 1,142 D $5.30 181 1,005 1,186 D $5.30 147 1,022 1,169 D $7.95 271 1,170 1,441 F
1800 - 1900 $4.20 184 679 863 C $4.20 183 811 994 C $5.30 249 814 1,063 D $5.30 208 935 1,143 D $5.30 283 954 1,237 E
1900 - 2000 $2.25 120 321 441 B $2.25 120 410 530 B $2.25 144 427 571 B $2.25 158 527 685 B $2.25 265 810 1,075 D
02/11/21 Friday 02/12/21Monday02/08/21 Tuesday 02/09/21 Wednesday 02/10/21
Wednesday 02/03/21 Thursday 02/04/21 Friday 02/05/21Monday02/01/21 Tuesday 02/02/21
Thursday
Monday 02/22/21 Tuesday 02/23/21 Wednesday 02/24/21
Wednesday 02/17/21 Thursday 02/18/21 Friday 02/19/21Monday02/15/21 Tuesday 02/16/21
Thursday 02/25/21 Friday 02/26/21
39
14
Eastbound PM Peak - County Line to I-15 South
PM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS
1400 - 1500 $5.30 115 558 673 B $5.30 94 686 780 B $5.30 99 717 816 C $5.30 103 826 929 C $5.30 140 703 843 C
1500 - 1600 $5.30 109 787 896 C $5.30 114 576 690 B $5.30 129 839 968 C $5.30 113 790 903 C $5.30 148 821 969 C
1600 - 1700 $2.95 68 720 788 B $5.30 89 824 913 C $5.30 94 711 805 C $5.30 95 811 906 C $2.95 94 699 793 B
1700 - 1800 $2.95 72 644 716 B $2.95 107 791 898 C $2.95 105 743 848 C $5.30 88 702 790 B $2.95 120 766 886 C
1800 - 1900 $2.95 89 433 522 B $2.95 115 676 791 B $2.95 100 583 683 B $2.95 117 606 723 B $2.95 119 602 721 B
1900 - 2000 $1.95 63 204 267 A $1.95 76 326 402 B $2.95 66 314 380 A $2.95 67 322 389 A $2.95 109 495 604 B
PM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS
1400 - 1500 $5.30 95 585 680 B $5.30 109 721 830 C $5.30 103 694 797 B $5.30 97 785 882 C $5.30 173 742 915 C
1500 - 1600 $5.30 136 756 892 C $5.30 133 771 904 C $5.30 137 802 939 C $5.30 143 743 886 C $5.30 162 690 852 C
1600 - 1700 $2.95 78 692 770 B $5.30 92 840 932 C $5.30 84 756 840 C $5.30 109 835 944 C $2.95 32 130 162 A
1700 - 1800 $2.95 97 769 866 C $2.95 89 780 869 C $2.95 107 785 892 C $5.30 104 665 769 B $2.95 56 208 264 A
1800 - 1900 $2.95 109 482 591 B $2.95 99 611 710 B $2.95 133 681 814 C $2.95 119 764 883 C $2.95 102 356 458 B
1900 - 2000 $1.95 59 257 316 A $1.95 82 289 371 A $2.95 91 341 432 B $2.95 92 371 463 B $2.95 135 448 583 B
PM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS
1400 - 1500 $5.30 131 482 613 B $5.30 103 669 772 B $5.30 102 707 809 C $5.30 115 772 887 C $5.30 128 809 937 C
1500 - 1600 $5.30 146 671 817 C $5.30 106 716 822 C $5.30 145 766 911 C $5.30 133 709 842 C $5.30 134 744 878 C
1600 - 1700 $2.95 109 596 705 B $5.30 74 760 834 C $5.30 89 707 796 B $5.30 81 796 877 C $2.95 92 461 553 B
1700 - 1800 $2.95 82 450 532 B $2.95 92 724 816 C $2.95 94 739 833 C $5.30 98 670 768 B $2.95 107 607 714 B
1800 - 1900 $2.95 107 304 411 B $2.95 98 570 668 B $2.95 103 622 725 B $2.95 143 640 783 B $2.95 133 593 726 B
1900 - 2000 $1.95 87 174 261 A $1.95 81 331 412 B $2.95 80 314 394 A $2.95 93 331 424 B $2.95 113 429 542 B
PM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS
1400 - 1500 $5.30 115 623 738 B $5.30 111 772 883 C $5.30 112 775 887 C $5.30 120 789 909 C $5.30 114 767 881 C
1500 - 1600 $5.30 127 781 908 C $5.30 125 697 822 C $5.30 132 768 900 C $5.30 117 745 862 C $5.30 136 847 983 C
1600 - 1700 $2.95 71 796 867 C $5.30 98 738 836 C $5.30 86 742 828 C $5.30 85 853 938 C $2.95 112 673 785 B
1700 - 1800 $2.95 100 719 819 C $2.95 114 765 879 C $2.95 105 757 862 C $5.30 71 777 848 C $2.95 133 625 758 B
1800 - 1900 $2.95 128 496 624 B $2.95 110 658 768 B $2.95 123 672 795 B $2.95 119 652 771 B $2.95 134 640 774 B
1900 - 2000 $1.95 80 251 331 A $1.95 67 346 413 B $2.95 96 303 399 A $2.95 84 345 429 B $2.95 132 512 644 B
Thursday 02/04/21 Friday 02/05/21Monday02/01/21 Tuesday 02/02/21 Wednesday 02/03/21
Monday 02/15/21 Tuesday 02/16/21 Wednesday 02/17/21
Wednesday 02/10/21 Thursday 02/11/21 Friday 02/12/21Monday02/08/21 Tuesday 02/09/21
Monday 02/22/21 Tuesday 02/23/21
Thursday 02/18/21 Friday 02/19/21
Wednesday 02/24/21 Thursday 02/25/21 Friday 02/26/21
40
15
RCTC WESTBOUND PEAK-HOUR VOLUMES
Westbound AM Peak - McKinley to County Line
AM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS
0400 - 0500 $5.30 179 500 679 B $5.30 172 509 681 B $5.30 176 581 757 B $5.30 187 576 763 B $2.25 140 306 446 B
0500 - 0600 $9.95 244 821 1,065 D $9.95 296 1279 1,575 F $9.95 272 1054 1,326 E $9.95 307 1,000 1,307 E $6.95 275 767 1,042 D
0600 - 0700 $9.95 147 866 1,013 D $10.95 135 431 566 B $10.95 181 674 855 C $10.95 203 715 918 C $6.95 197 1,010 1,207 E
0700 - 0800 $6.95 155 1047 1,202 E $6.95 165 1121 1,286 E $6.95 141 1042 1,183 D $6.95 180 1,029 1,209 E $5.30 147 886 1,033 D
0800 - 0900 $5.30 71 704 775 B $5.30 84 754 838 C $5.30 101 730 831 C $5.30 81 707 788 B $2.25 90 787 877 C
0900 - 1000 $5.30 73 471 544 B $5.30 63 480 543 B $5.30 60 492 552 B $5.30 81 542 623 B $2.25 96 488 584 B
AM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS
0400 - 0500 $5.30 162 515 677 B $5.30 176 534 710 B $5.30 189 572 761 B $5.30 175 567 742 B $2.25 145 304 449 B
0500 - 0600 $9.95 252 784 1,036 D $9.95 366 1,270 1,636 F $9.95 285 1,060 1,345 E $9.95 300 1,031 1,331 E $6.95 279 803 1,082 D
0600 - 0700 $9.95 161 977 1,138 D $10.95 150 461 611 B $10.95 211 714 925 C $10.95 182 786 968 C $6.95 185 1,032 1,217 E
0700 - 0800 $6.95 157 1,136 1,293 E $6.95 192 1,202 1,394 F $6.95 176 1,194 1,370 F $6.95 176 1,133 1,309 E $5.30 145 969 1,114 D
0800 - 0900 $5.30 91 735 826 C $5.30 114 880 994 C $5.30 97 781 878 C $5.30 114 917 1,031 D $2.25 106 710 816 C
0900 - 1000 $5.30 103 467 570 B $5.30 66 528 594 B $5.30 85 563 648 B $5.30 111 614 725 B $2.25 86 525 611 B
AM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS
0400 - 0500 $5.30 128 375 503 B $5.30 175 564 739 B $5.30 189 618 807 C $5.30 192 583 775 B $2.25 153 316 469 B
0500 - 0600 $9.95 196 521 717 B $9.95 348 1,285 1,633 F $9.95 345 1,109 1,454 F $9.95 315 1,038 1,353 F $6.95 253 896 1,149 D
0600 - 0700 $9.95 97 593 690 B $10.95 172 550 722 B $10.95 202 696 898 C $10.95 209 737 946 C $6.95 188 1,053 1,241 E
0700 - 0800 $6.95 89 577 666 B $6.95 177 1,282 1,459 F $6.95 195 1,217 1,412 F $6.95 163 1,184 1,347 E $5.30 156 1,037 1,193 D
0800 - 0900 $5.30 88 466 554 B $5.30 83 1,045 1,128 D $5.30 100 833 933 C $5.30 108 915 1,023 D $2.25 98 617 715 B
0900 - 1000 $5.30 145 479 624 B $5.30 85 670 755 B $5.30 96 541 637 B $5.30 75 574 649 B $2.25 95 471 566 B
AM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS
0400 - 0500 $5.30 186 535 721 B $5.30 174 562 736 B $5.30 179 663 842 C $5.30 153 707 860 C $2.25 144 348 492 B
0500 - 0600 $9.95 315 879 1,194 D $9.95 360 1,416 1,776 F $9.95 318 1,152 1,470 F $9.95 256 1,066 1,322 E $6.95 267 880 1,147 D
0600 - 0700 $9.95 181 934 1,115 D $10.95 150 514 664 B $10.95 217 776 993 C $10.95 213 766 979 C $6.95 201 1,099 1,300 E
0700 - 0800 $6.95 162 1,205 1,367 F $6.95 204 1,259 1,463 F $6.95 198 1,215 1,413 F $6.95 190 1,263 1,453 F $5.30 171 1,059 1,230 E
0800 - 0900 $5.30 104 969 1,073 D $5.30 116 1,009 1,125 D $5.30 111 959 1,070 D $5.30 115 967 1,082 D $2.25 107 809 916 C
0900 - 1000 $5.30 104 558 662 B $5.30 71 667 738 B $5.30 107 723 830 C $5.30 122 635 757 B $2.25 106 542 648 B
02/11/21 Friday 02/12/21Monday02/08/21 Tuesday 02/09/21 Wednesday 02/10/21
Wednesday 02/03/21 Thursday 02/04/21 Friday 02/05/21Monday02/01/21 Tuesday 02/02/21
Thursday
Monday 02/22/21 Tuesday 02/23/21 Wednesday 02/24/21
Wednesday 02/17/21 Thursday 02/18/21 Friday 02/19/21Monday02/15/21 Tuesday 02/16/21
Thursday 02/25/21 Friday 02/26/21
41
16
Westbound AM Peak - I-15 North to County Line
AM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS
0400 - 0500 $2.95 89 351 440 B $2.95 103 324 427 B $2.95 110 335 445 B $2.95 109 333 442 B $2.95 81 291 372 A
0500 - 0600 $6.85 143 693 836 C $6.85 135 728 863 C $6.85 157 714 871 C $6.85 174 714 888 C $5.30 150 576 726 B
0600 - 0700 $6.85 111 862 973 C $6.85 106 902 1,008 D $6.85 123 826 949 C $6.85 101 916 1,017 D $5.30 121 760 881 C
0700 - 0800 $6.85 84 778 862 C $6.85 105 822 927 C $6.85 86 815 901 C $6.85 105 771 876 C $2.95 99 774 873 C
0800 - 0900 $2.95 37 677 714 B $2.95 58 721 779 B $2.95 62 732 794 B $2.95 49 748 797 B $2.95 66 611 677 B
0900 - 1000 $2.95 44 447 491 B $2.95 46 429 475 B $2.95 56 480 536 B $2.95 60 508 568 B $2.95 62 483 545 B
AM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS
0400 - 0500 $2.95 91 344 435 B $2.95 99 339 438 B $2.95 104 330 434 B $2.95 101 323 424 B $2.95 80 301 381 A
0500 - 0600 $6.85 135 697 832 C $6.85 181 742 923 C $6.85 151 759 910 C $6.85 173 767 940 C $5.30 159 626 785 B
0600 - 0700 $6.85 109 890 999 C $6.85 137 826 963 C $6.85 114 860 974 C $6.85 126 916 1,042 D $5.30 105 730 835 C
0700 - 0800 $6.85 86 823 909 C $6.85 104 847 951 C $6.85 98 843 941 C $6.85 109 798 907 C $2.95 76 697 773 B
0800 - 0900 $2.95 64 713 777 B $2.95 60 864 924 C $2.95 68 839 907 C $2.95 54 788 842 C $2.95 69 598 667 B
0900 - 1000 $2.95 35 457 492 B $2.95 61 532 593 B $2.95 63 516 579 B $2.95 65 547 612 B $2.95 96 495 591 B
AM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS
0400 - 0500 $2.95 74 246 320 A $2.95 112 361 473 B $2.95 109 343 452 B $2.95 107 326 433 B $2.95 83 297 380 A
0500 - 0600 $6.85 110 475 585 B $6.85 169 745 914 C $6.85 159 744 903 C $6.85 182 730 912 C $5.30 113 621 734 B
0600 - 0700 $6.85 71 558 629 B $6.85 123 956 1,079 D $6.85 138 948 1,086 D $6.85 136 901 1,037 D $5.30 108 819 927 C
0700 - 0800 $6.85 51 453 504 B $6.85 85 917 1,002 D $6.85 97 841 938 C $6.85 104 857 961 C $2.95 94 811 905 C
0800 - 0900 $2.95 58 432 490 B $2.95 66 802 868 C $2.95 61 815 876 C $2.95 74 795 869 C $2.95 76 623 699 B
0900 - 1000 $2.95 86 414 500 B $2.95 41 610 651 B $2.95 56 566 622 B $2.95 65 550 615 B $2.95 57 469 526 B
AM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS
0400 - 0500 $2.95 105 362 467 B $2.95 107 360 467 B $2.95 106 334 440 B $2.95 62 402 464 B $2.95 67 329 396 A
0500 - 0600 $6.85 171 756 927 C $6.85 166 773 939 C $6.85 199 789 988 C $6.85 142 834 976 C $5.30 146 674 820 C
0600 - 0700 $6.85 141 940 1,081 D $6.85 133 969 1,102 D $6.85 154 936 1,090 D $6.85 135 945 1,080 D $5.30 114 811 925 C
0700 - 0800 $6.85 85 916 1,001 D $6.85 108 892 1,000 C $6.85 108 934 1,042 D $6.85 122 874 996 C $2.95 113 762 875 C
0800 - 0900 $2.95 61 778 839 C $2.95 61 828 889 C $2.95 67 747 814 C $2.95 61 865 926 C $2.95 66 645 711 B
0900 - 1000 $2.95 69 512 581 B $2.95 59 556 615 B $2.95 65 599 664 B $2.95 75 625 700 B $2.95 66 513 579 B
Thursday 02/04/21 Friday 02/05/21Monday02/01/21 Tuesday 02/02/21 Wednesday 02/03/21
Monday 02/15/21 Tuesday 02/16/21 Wednesday 02/17/21
Wednesday 02/10/21 Thursday 02/11/21 Friday 02/12/21Monday02/08/21 Tuesday 02/09/21
Monday 02/22/21 Tuesday 02/23/21
Thursday 02/18/21 Friday 02/19/21
Wednesday 02/24/21 Thursday 02/25/21 Friday 02/26/21
42
17
RCTC OPERATIONAL HIGHLIGHTS
On-Road Operations
RCTC Freeway Service Patrol responded to 89 calls during the month of February. Of
those calls, 62 were to assist disabled vehicles, 13 calls to remove debris, and 14 were
in response to accidents in the Express Lanes.
91 Express Lanes Back-Office System Development Update
In February, Cofiroute USA, LLC (CUSA) notified OCTA and the Riverside County
Transportation Commission (RCTC) of a delay to the implementation of the new back-
office system (BOS) for the 91 Express Lanes for both Orange and Riverside counties as
a result of the COVID-19 pandemic. CUSA is the current operator of the 91 Express Lanes
for both OCTA and RCTC and is the firm selected for the design, development and
implementation of the new BOS, as well as the customer service center operation, once
the current contract expires on June 30, 2021.
In anticipation that the future contractor would not be able to meet the go-live date in July
2021, the OCTA Board of Director approved an amendment to the current three-party
agreement between CUSA, RCTC, and OCTA, which allowed for six one-month optional
extension periods. Staff from both agencies are continuing to work with CUSA to meet
the revised anticipated go-live date in October 2021.
43
18
FINANCIAL HIGHLIGHTS RCTC
RCTC 91 Express Lanes
Operating Statement
2/28/2021
Description Budget Dollar $ Percent (%)
Operating revenues:
Toll Revenue 23,146,921.30$ 17,169,600.00$ 5,977,321.30$ 34.8
Fee Revenue 3,801,836.36 1,633,666.67 2,168,169.69 132.7
Total operating revenues 26,948,757.66 18,803,266.67 8,145,490.99 43.3
Operating expenses:
Salaries and Benefits 400,241.92 450,333.33 50,091.41 11.1
Legal Services 69,577.28 233,333.33 163,756.05 70.2
Advisory Services 40,606.95 50,000.00 9,393.05 18.8
Audit and Accounting Fees 31,550.00 24,000.00 (7,550.00) (31.5)
Service Fees 1,541.32 13,333.33 11,792.01 88.4
Other Professional Services 323,854.09 1,747,333.33 1,423,479.24 81.5
Lease Expense 166,195.26 326,800.00 160,604.74 49.1
Operations 1,042,103.78 1,991,333.33 949,229.55 47.7
Utilities 18,211.28 54,400.00 36,188.72 66.5
Supplies and Materials 4,081.21 20,000.00 15,918.79 79.6
Membership and Subscription Fees 28,281.50 20,000.00 (8,281.50) (41.4)
Office Equipment & Furniture (Non-Capital)4,706.87 10,000.00 5,293.13 52.9
Maintenance/Repairs 73,084.94 243,400.00 170,315.06 70.0
Training Seminars and Conferences (720.00) 1,533.33 2,253.33 147.0
Transportation Expenses - 2,666.67 2,666.67 100.0
Lodging - 2,333.33 2,333.33 100.0
Meals - 333.33 333.33 100.0
Other Staff Expenses - 333.33 333.33 100.0
Advertising 4,611.25 183,333.33 178,722.08 97.5
Program Management 45,444.70 110,733.33 65,288.63 59.0
Program Operations 4,770,021.51 5,757,133.33 987,111.82 17.1
Litigation Settlement - - - N/A
Furniture & Equipment - 203,333.33 203,333.33 100.0
Improvements - - - N/A
Bad Debt Expense 17.64 - (17.64) N/A
Total operating expenses 7,023,411.50 11,446,000.00 4,422,588.50 38.6
Operating income (loss)19,925,346.16 7,357,266.67 12,568,079.49 170.8
Nonoperating revenues (expenses):
Interest Revenue 467,744.10 461,266.67 6,477.43 (1.4)
Other Miscellaneous Revenue 52,431.71 66.67 52,365.04 (78,547.6)
Interest Expense (14,782,117.78) (4,746,600.00) (10,035,517.78) 211.4
Total nonoperating revenues (expenses)(14,261,941.97) (4,285,266.67) (9,976,675.30) (232.8)
Transfers In - - - N/A
Transfers Out (489,200.00) (683,533.33) 194,333.33 (28.4)
Net income (loss) 5,174,204.19$ 2,388,466.67$ 2,785,737.52$ 116.6
1 Unaudited
YTD as of : YTD Variance
Actual 1
44
19
JOINT AGENCY TRIP AND REVENUE STATISTICS
JOINT AGENCY TRAFFIC STATISTICS
MULTI AGENCY TRIP AND REVENUE STATISTICS
MONTH ENDING February 28, 2021
MTD
Transactions by
Agency
Transactions
Using Both
Segments
% Using Both
Segments Revenue
Westbound
OCTA 569,791 356,433 63% $1,590,557
RCTC 495,520 356,433 72% $1,574,523
I -15 205,500 151,129 74%$601,428
McKinley 290,020 205,304 71%$973,096
Eastbound
OCTA 603,827 367,359 61% $2,232,569
RCTC 495,148 367,359 74% $1,805,540
I -15 187,408 147,392 79%$502,379
McKinley 307,740 219,967 71% $1,303,160
45
20
JOINT AGENCY PERFORMANCE MEASURES
JOINT AGENCY TRANSPONDER DISTRIBUTION
Feb-21
Performance
CUSTOMER SERVICE
Call Wait Time Monthly Not to exceed 2 minutes 1:43
Abandon Rate Monthly No more than 4.0% 2.3%
Customer Satisfaction Monthly At least 75 outbound calls 75
VIOLATION PROCESSING
Response Time Monthly Within 2 business days of receipt 0.6
CUSA Violation Collection Rate Quarterly 70% or more 66%
CUSA Violation Collection Rate Annually 74% or more -5%
TRAFFIC OPERATIONS
Initial & Secondary Reviews Monthly Equal to or less than 15 days 1.0
* Plate Misread Errors Monthly Equal to or less than 0.4% 0.02%
CAS Response Time Monthly 0:20 (minutes) per call 0:08
ACCOUNTING
Monthly No more than 3 0
Monthly No more than 3 0
INFORMATION TECHNOLOGY
Back-office System Uptime Monthly 99% Availability 100%
Network Uptime Monthly 99% Availability 100%
CUSA = Cofiroute USA; CAS = OCTA Customer Assistance Specialists
* Plate Misread Error performance is current after a 60-day hold-back period; therefore, percentage reported here is for 2 months prior to the
month of this report.
OCTA Exceptions
RCTC Exceptions
REPORTING REQUIREMENT Reporting
P eriod
PERFORMANCE STANDARD
Tags % of Total Tags % of Total
Issued
To New Accounts 866 96.2% 442 97.1% 662 96.4%
Additional Tags to Existing Accounts 20 2.2% 9 2.0% 15 2.2%
Replacement Transponders 14 1.6% 4 0.9% 10 1.4%
Total Issued 900 455 687
Returned
Account Closures 32 0.8% 24 1.0%
Accounts Downsizing 9 0.2% 0 0.0%
Defective Transponders 173 100.0% 4,198 99.0% 2,492 99.0%
Total Returned 173 4,239 2,517
FY 2020-21T21 TRANSPONDER DISTRIBUTION February-21 January-21
Average To-Date
Tags % of Total Tags % of Total
Issued
To New Accounts 53,930 100.0% 14,802 99.9% 13,978 99.8%
Additional Tags to Existing Accounts 18 0.0% 17 0.1% 20 0.1%
Replacement Transponders 0 0.0% 0 0.0% 2 0.0%
Total Issued 53,948 14,819 13,999
Returned
Account Closures
Accounts Downsizing
Defective Transponders
Total Returned
6C TRANSPONDER DISTRIBUTION February-21 January-21 FY 2020-21
Average To-Date
46
21
At the end of February 2021, the 91 Express Lanes had 150,252 active customer
accounts and 465,201 transponders classified as assigned.
Number of Accounts by FY
As of February 28, 2021
Incoming Email Activity
During February, the Anaheim Processing Center received 3,455 emails.
Operational Activity
Amid concerns about the spread of COVID-19 and following the Governor’s guidance to
help reduce its spread, the 91 Express Lanes Customer Walk-In Center was closed in
March 2020 and will remain so until further notice. Operational activities in the Anaheim
and Corona locations continued to function with a combination of remote workers and
core staff located at the facilities. Core essential functions include aiding stranded
motorists, providing incident management services, and dispatching emergency vehicles
through the traffic operations center. The call center remains open to respond to customer
service and violation calls.
47
Orange County Transportation Authority
Riverside County Transportation Commission
Status Report
March 2021
As of March 31, 2021
48
ATTACHMENT 3
2
Table of Contents
Operations Overview OCTA ....................................................................................................... 3
Traffic and Revenue Statistics for OCTA .................................................................................... 3
OCTA Traffic and Revenue Summary ........................................................................................ 5
OCTA Eastbound Peak-Hour Volumes ...................................................................................... 6
OCTA Westbound Peak-Hour Volumes ..................................................................................... 7
OCTA Operational Highlights ..................................................................................................... 8
Financial Highlights OCTA ......................................................................................................... 9
Operations Overview RCTC ....................................................................................................... 9
Traffic and Revenue Statistics for RCTC ...................................................................................10
RCTC Traffic and Revenue Summary .......................................................................................12
RCTC Peak-Hour Volumes .......................................................................................................13
RCTC Eastbound Peak-Hour Volumes .....................................................................................13
RCTC Westbound Peak-Hour Volumes ....................................................................................15
RCTC Operational Highlights ....................................................................................................17
Financial Highlights RCTC ........................................................................................................18
Joint Agency Trip and Revenue Statistics .................................................................................19
Joint Agency Traffic Statistics ...................................................................................................19
Joint Agency Performance Measures ........................................................................................20
Joint Agency Transponder Distribution ......................................................................................20
Incoming Email Activity .............................................................................................................21
Operational Activity ...................................................................................................................21
49
3
OPERATIONS OVERVIEW OCTA
TRAFFIC AND REVENUE STATISTICS FOR OCTA
Total traffic volume on the 91 Express Lanes for March 2021 was 1,426,041. This
represents a daily average of 46,001 vehicles. This is a 57.5 percent increase in total
traffic volume from the same period last year, which totaled 905,400 and was the first
month of the State of California’s stay-at-home orders due to the coronavirus (COVID-19)
pandemic. Potential toll revenue for March was $4,573,327, which represents an increase
of 56.8 percent from the prior year’s total of $2,916,062. Carpool percentage for March
was 20.2 percent as compared to the previous year’s rate of 22.7 percent. Traffic volumes
remain lower than pre-COVID-19 levels but are beginning to improve as Southern
California counties enter into less restrictive tiers of the State's Blueprint for a Safer
Economy plan.
Month-to-date traffic and revenue data is summarized in the table below. The following
trip and revenue statistics tables represent all trips taken on the Orange County
Transportation Authority (OCTA) 91 Express Lanes and associated potential revenue for
the month of March 2021.
Current Month-to-Date (MTD) as of March 31, 2021
Trips
Mar-21
MTD
Actual
Mar-20
MTD
Actual
Yr-to-Yr
%
Variance
Full Toll Lanes 1,138,068 700,041 62.6%
3+ Lanes 287,973 205,359 40.2%
Total Gross Trips 1,426,041 905,400 57.5%
Revenue
Full Toll Lanes $4,526,675 $2,871,629 57.6%
3+ Lanes $46,652 $44,433 5.0%
Total Gross Revenue $4,573,327 $2,916,062 56.8%
Average Revenue per Trip
Average Full Toll Lanes $3.98 $4.10 (2.9%)
Average 3+ Lanes $0.16 $0.22 (27.3%)
Average Gross Revenue $3.21 $3.22 (0.3%)
50
4
The 2021 fiscal year-to-date traffic volume decreased by 17.1 percent and potential toll
revenue decreased by 11.8 percent, when compared with the same period last year.
Year-to-date average revenue per trip is $3.25.
Fiscal year-to-date traffic and revenue data are summarized in the table below. The
following trip and revenue statistics tables represent all trips taken on the OCTA
91 Express Lanes and associated potential revenue for the months of July 2020 through
March 2021.
Fiscal Year (FY) 2020-21 Year-to-Date as of March 31, 2021
Trips
FY 2020-21
YTD
Actual
FY 2019-20
YTD
Actual
Yr-to-Yr
%
Variance
Full Toll Lanes 8,292,733 9,492,781 (12.6%)
3+ Lanes 2,270,302 3,251,508 (30.2%)
Total Gross Trips 10,563,035 12,744,289 (17.1%)
Revenue
Full Toll Lanes $33,887,172 $38,317,770 (11.6%)
3+ Lanes $434,291 $592,798 (26.7%)
Total Gross Revenue $34,321,463 $38,910,567 (11.8%)
Average Revenue per Trip
Average Full Toll Lanes $4.09 $4.04 1.2%
Average 3+ Lanes $0.19 $0.18 5.6%
Average Gross Revenue $3.25 $3.05 6.6%
51
5
OCTA Traffic and Revenue Summary
The chart below reflects the total trips breakdown between full toll trips and
high-occupancy vehicle (HOV3+) trips for FY 2020-21 on a monthly basis.
The chart below reflects the gross potential revenue breakdown between full toll trips and
HOV3+ trips for FY 2020-21 on a monthly basis.
832,236 899,004 919,568
1,048,523
880,050 852,110 793,293
929,879
1,138,068
246,847
266,506 252,671
277,766
251,333 230,637
212,829
243,739
287,973
0
200,000
400,000
600,000
800,000
1,000,000
1,200,000
1,400,000
1,600,000
Jul-20 Aug-20 Sep-20 Oct-20 Nov-20 Dec-20 Jan-21 Feb-21 Mar-21 Apr-21 May-21 Jun-21
Vo
l
u
m
e
Month
FY 2020-21 Traffic Volume Overview
Full Toll Lanes 3+ Lanes
$3,476,583
$3,673,371
$3,770,761
$4,269,601
$3,619,797
$3,488,629 $3,282,650
$3,779,098
$4,526,675
$55,584
$49,632 $52,317
$53,048
$42,301 $49,266
$41,462
$44,028
$46,652
$1,000,000
$1,500,000
$2,000,000
$2,500,000
$3,000,000
$3,500,000
$4,000,000
$4,500,000
$5,000,000
Jul-20 Aug-20 Sep-20 Oct-20 Nov-20 Dec-20 Jan-21 Feb-21 Mar-21 Apr-21 May-21 Jun-21
Re
v
e
n
u
e
Month
FY 2020-21 Revenue Summary
Full Toll Lanes 3+ Lanes
52
6
OCTA EASTBOUND PEAK-HOUR VOLUMES
Peak-hour traffic in the eastbound direction reached or exceeded 90 percent of defined
capacity 11 times during the month of March 2021. As demonstrated on the next chart,
westbound peak-hour traffic volumes top out at 78 percent of defined capacity.
EASTBOUND WEEKDAY PEAK VOLUME:
PM Time Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap.
1400 - 1500 $5.15 323 2,319 68% $5.15 372 2,896 85% $5.15 294 2,667 78%$6.95 400 3,078 91%$8.10 523 2,982 88%
1500 - 1600 $5.50 457 2,946 87% $5.25 459 2,808 83% $7.25 404 2,523 74% $7.25 498 2,667 78%$7.65 545 3,252 96%
1600 - 1700 $4.85 332 2,965 87% $5.00 314 2,967 87% $7.00 278 2,631 77%$6.80 363 3,244 95%$7.95 364 2,455 72%
1700 - 1800 $4.80 377 2,956 87% $4.90 355 2,835 83% $5.90 309 2,479 73% $7.20 301 2,522 74% $6.55 409 2,759 81%
1800 - 1900 $5.50 413 2,024 60% $3.95 487 2,602 77% $3.95 318 1,684 50% $4.35 505 2,679 79% $6.55 564 2,686 79%
1900 - 2000 $3.85 278 1,062 31% $3.85 329 1,315 39% $3.85 227 994 29% $5.60 404 1,566 46% $6.05 514 1,945 57%
PM Time Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap.
1400 - 1500 $5.15 341 2,610 77% $5.15 368 2,878 85% $5.15 325 2,549 75% $6.95 384 2,945 87% $8.10 465 2,951 87%
1500 - 1600 $5.50 471 2,982 88% $5.25 471 2,835 83% $7.25 416 2,762 81% $7.25 490 2,897 85%$7.65 496 3,319 98%
1600 - 1700 $4.85 326 2,964 87% $5.00 327 2,903 85% $7.00 274 2,633 77%$6.80 351 3,365 99%$7.95 127 742 22%
1700 - 1800 $4.80 358 2,893 85% $4.90 365 3,001 88% $5.90 311 2,510 74% $7.20 275 2,210 65% $6.55 397 2,255 66%
1800 - 1900 $5.50 444 2,293 67% $3.95 505 2,745 81% $3.95 364 1,850 54% $4.35 405 2,131 63% $6.55 595 2,844 84%
1900 - 2000 $3.85 322 1,232 36% $3.85 367 1,588 47% $3.85 261 1,005 30% $5.60 332 1,243 37% $6.05 497 2,069 61%
PM Time Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap.
1400 - 1500 $5.15 307 2,261 67% $5.15 345 2,826 83% $5.15 373 3,034 89%$6.95 389 3,239 95%$8.10 427 2,647 78%
1500 - 1600 $5.50 302 1,926 57% $5.25 473 2,659 78% $7.25 463 2,851 84% $7.25 509 2,734 80% $7.65 423 2,515 74%
1600 - 1700 $4.85 327 2,586 76% $5.00 311 2,883 85% $7.00 317 2,857 84% $6.80 351 2,737 81% $7.95 305 1,874 55%
1700 - 1800 $4.80 300 2,748 81% $4.90 319 2,806 83% $5.90 358 2,883 85% $7.20 321 2,483 73% $6.55 371 2,340 69%
1800 - 1900 $5.50 307 1,745 51% $3.95 444 2,864 84% $3.95 436 2,745 81% $4.35 456 2,985 88% $6.55 601 2,860 84%
1900 - 2000 $3.85 272 1,098 32% $3.85 313 1,506 44% $3.85 332 1,562 46% $5.60 397 1,892 56% $6.05 490 2,123 62%
PM Time Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap.
1400 - 1500 $5.15 388 2,663 78% $5.15 375 2,998 88%$5.15 446 3,183 94% $6.95 429 3,233 95%$8.10 472 2,768 81%
1500 - 1600 $5.50 434 2,818 83% $5.25 487 2,780 82% $7.25 461 2,828 83% $7.25 509 2,726 80%$7.65 573 3,413 100%
1600 - 1700 $4.85 333 2,867 84% $5.00 322 2,855 84% $7.00 297 2,799 82%$6.80 429 3,443 101%$7.95 387 2,604 77%
1700 - 1800 $4.80 404 3,059 90%$4.90 356 2,927 86% $5.90 358 2,846 84% $7.20 354 2,512 74% $6.55 427 2,755 81%
1800 - 1900 $5.50 341 2,089 61% $3.95 443 2,617 77% $3.95 514 2,910 86% $4.35 415 2,612 77% $6.55 458 2,373 70%
1900 - 2000 $3.85 313 1,264 37% $3.85 361 1,455 43% $3.85 365 1,620 48% $5.60 373 1,565 46% $6.05 513 1,945 57%
PM Time Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap.
1400 - 1500 $5.15 428 2,628 77% $5.15 388 2,722 80% $5.15 433 3,024 89%
1500 - 1600 $5.50 470 2,864 84% $5.25 538 2,860 84% $7.25 564 2,774 82%
1600 - 1700 $4.85 369 2,873 85% $5.00 322 2,827 83% $7.00 316 2,526 74%
1700 - 1800 $4.80 367 2,890 85% $4.90 396 2,989 88% $5.90 393 2,810 83%
1800 - 1900 $5.50 413 2,205 65% $3.95 501 2,739 81% $3.95 573 2,882 85%
1900 - 2000 $3.85 387 1,454 43% $3.85 354 1,500 44% $3.85 540 2,129 63%
03/31/21 Thursday 04/01/21 Friday 04/02/21Monday 03/29/21 Tuesday 03/30/21 Wednesday
03/24/21 Thursday 03/25/21 Friday 03/26/21Monday 03/22/21 Tuesday 03/23/21 Wednesday
Thursday 03/11/21 Friday 03/12/21
Monday 03/15/21 Tuesday 03/16/21 Wednesday 03/17/21 Thursday 03/18/21 Friday 03/19/21
Thursday 03/04/21 Friday 03/05/21
Monday 03/08/21 Tuesday 03/09/21 Wednesday 03/10/21
Monday 03/01/21 Tuesday 03/02/21 Wednesday 03/03/21
53
7
OCTA WESTBOUND PEAK-HOUR VOLUMES
54
8
OCTA OPERATIONAL HIGHLIGHTS
On-Road Operations
OCTA customer assistance specialists (CAS) responded to 114 calls during the month of
March. Of those calls, 89 were to assist disabled vehicles and 15 calls to remove debris.
The CAS provided assistance to ten accidents in the Express Lanes with four of those
accidents originating in the State Route 91 general purpose lanes.
91 Express Lanes Back-Office System (BOS) Development Update
In February, Cofiroute USA, LLC (CUSA) notified OCTA and the Riverside County
Transportation Commission (RCTC) of a delay to the implementation of the new BOS for
the 91 Express Lanes for both Orange and Riverside counties as a result of the
COVID-19 pandemic. CUSA is the current operator of the 91 Express Lanes for both
OCTA and RCTC and is the firm selected for the design, development, and
implementation of the new BOS, as well as the customer service center operation, once
the current contract expires on June 30, 2021.
In anticipation that the future contractor would not be able to meet the go-live date in
July 2021, the OCTA Board of Directors approved an amendment to the current
three-party agreement between CUSA, RCTC, and OCTA, which allowed for six
one-month optional extension periods. Staff from both agencies are continuing to work
with CUSA to meet the revised anticipated go-live date in October 2021.
91 Express Lanes Toll Entrance Gantries Infrastructure Project Update
OCTA entered into an agreement with the California Department of
Transportation (Caltrans) to provide construction and construction management services
for the 91 Express Lanes Toll Entrance Gantries Infrastructure Project. This project entails
constructing new toll gantries infrastructure at the three entrances of the OCTA
91 Express Lanes. In March, Caltrans advertised the project with project
award anticipated for May. Upon completion of the Infrastructure Project, Kapsch
TrafficCom USA, Inc., the toll lanes system integrator for the 91 Express Lanes, will install
new Electronic Toll and Traffic Management system equipment onto the new gantries.
55
9
FINANCIAL HIGHLIGHTS OCTA
Capital Asset Activity
During the nine months ending March 31, 2021, capital asset activities included $11,453
for the replacement of the air-conditioning units for the eastbound toll plaza, $810,223 for
the BOS replacement project, and $2,491,662 for payment of 6C implementation costs
for the Electronic Toll and Traffic Management system
56
10
OPERATIONS OVERVIEW RCTC
TRAFFIC AND REVENUE STATISTICS FOR RCTC
Total traffic volume on the 91 Express Lanes for March 2021 was 1,230,614. This
represents a daily average of 39,697 vehicles. This is a 52.2 percent increase in total
traffic volume from the same period last year, which totaled 808,527 and was the first
month of the COVID-19 stay-at-home order. Potential toll revenue for March was
$4,147,141, which represents an increase of 13.4 percent from the prior year’s total of
$3,656,203. Carpool percentage for March was 19.2 percent as compared to the previous
year’s rate of 21.6 percent. Traffic volumes remain lower than pre-COVID-19 levels but
are beginning to increase as Southern California counties enter less restrictive tiers of the
State’s Blueprint for a Safer Economy plan.
Month-to-date traffic and revenue data is summarized in the table below. The following
trip and revenue statistics tables represent all trips taken on the RCTC 91 Express Lanes
and associated potential revenue for the month of March 2021.
Current Month-to-Date as of March 31, 2021
Trips
MAR-21
MTD
Actual
Stantec
MTD
Projected
#
Variance
%
Variance
MAR-20
MTD
Actual
Yr-to-Yr
%
Variance
Full Toll Lanes 994,294 1,073,671 (79,377) (7.4%)633,701 56.9%
3+ Lanes 236,320 351,057 (114,737) (32.7%)174,826 35.2%
Total Gross Trips 1,230,614 1,424,729 (194,115) (13.6%)808,527 52.2%
Revenue
Full Toll Lanes $4,107,544 $4,687,171 ($579,628) (12.4%)$3,632,038 13.1%
3+ Lanes $39,597 $0 $39,597 $24,165 63.9%
Total Gross Revenue $4,147,141 $4,687,171 ($540,030) (11.5%)$3,656,203 13.4%
Average Revenue per Trip
Average Full Toll Lanes $4.13 $4.37 ($0.24) (5.5%)$5.73 (27.9%)
Average 3+ Lanes $0.17 $0.00 $0.17 $0.14 21.4%
Average Gross Revenue $3.37 $3.29 $0.08 2.4% $4.52 (25.4%)
57
11
The 2021 fiscal year-to-date traffic volume decreased by 20.1 percent and potential toll
revenue decreased by 37.1 percent, when compared with the same period last year.
Year-to-date average revenue per-trip is $3.40.
Fiscal year-to-date traffic and revenue data are summarized in the table below. The
following trip and revenue statistics tables represent all trips taken on the RCTC
91 Express Lanes and associated potential revenue for the months of July 2020 through
March 2021.
FY 2020-21 Year-to-Date as of March 31, 2021
Trips
FY 2020-21
YTD
Actual
Stantec
YTD
Projected
#
Variance
%
Variance
FY 2019-20
YTD
Actual
Yr-to-Yr
%
Variance
Full Toll Lanes 7,111,368 9,009,671 (1,898,303) (21.1%)8,536,905 (16.7%)
3+ Lanes 1,827,633 2,922,457 (1,094,824) (37.5%)2,656,315 (31.2%)
Total Gross Trips 8,939,001 11,932,129 (2,993,128) (25.1%)11,193,220 (20.1%)
Revenue
Full Toll Lanes $30,078,305 $38,613,486 ($8,535,180) (22.1%)$47,991,940 (37.3%)
3+ Lanes $320,525 $0 $320,525 $308,439 3.9%
Total Gross Revenue $30,398,831 $38,613,486 ($8,214,655) (21.3%)$48,300,379 (37.1%)
Average Revenue per Trip
Average Full Toll Lanes $4.23 $4.29 ($0.06) (1.4%)$5.62 (24.7%)
Average 3+ Lanes $0.18 $0.00 $0.18 $0.12 50.0%
Average Gross Revenue $3.40 $3.24 $0.16 4.9% $4.32 (21.3%)
58
12
RCTC Traffic and Revenue Summary
The chart below reflects the total trips broken down between full toll lanes and HOV3+
lanes for FY 2020-21 on a monthly basis.
The chart below reflects the gross potential revenue breakdown between full toll lanes
and HOV3+ lanes for FY 2020-21 on a monthly basis.
59
13
RCTC PEAK-HOUR VOLUMES
In March, there were no toll rates adjusted in response to traffic. Traffic volumes are being
reviewed regularly, and a plan is in place to monitor traffic volumes and adjust toll rates
until traffic returns to pre-COVID-19 volumes.
RCTC EASTBOUND PEAK-HOUR VOLUMES
Eastbound PM Peak - County Line to McKinley
PM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS
1400 - 1500 $5.30 163 933 1,096 D $5.30 185 1133 1,318 F $7.95 158 971 1,129 D $10.95 208 1,167 1,375 F $22.95 341 1,164 1,505 F
1500 - 1600 $8.95 248 992 1,240 E $9.95 249 973 1,222 E $13.95 199 798 997 C $14.95 271 930 1,201 E $23.95 313 1,198 1,511 F
1600 - 1700 $6.95 183 1042 1,225 E $6.95 153 1070 1,223 E $6.95 136 922 1,058 D $7.95 200 1,221 1,421 F $14.95 322 1,308 1,630 F
1700 - 1800 $5.30 187 1012 1,199 D $5.30 184 1008 1,192 D $5.30 148 778 926 C $5.30 180 995 1,175 D $7.95 325 1,116 1,441 F
1800 - 1900 $4.20 179 647 826 C $4.20 203 853 1,056 D $5.30 159 486 645 B $5.30 188 903 1,091 D $5.30 343 1,010 1,353 F
1900 - 2000 $2.25 124 332 456 B $2.25 145 452 597 B $2.25 99 290 389 A $2.25 166 565 731 B $2.25 252 783 1,035 D
PM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS
1400 - 1500 $5.30 179 1,011 1,190 D $5.30 203 1,120 1,323 F $7.95 184 958 1,142 D $10.95 200 1,092 1,292 E $22.95 286 1,147 1,433 F
1500 - 1600 $8.95 244 968 1,212 E $9.95 242 972 1,214 E $13.95 205 865 1,070 D $14.95 243 1,014 1,257 E $23.95 306 1,157 1,463 F
1600 - 1700 $6.95 158 1,047 1,205 E $6.95 183 1,032 1,215 E $6.95 128 905 1,033 D $7.95 161 1,228 1,389 F $14.95 100 405 505 B
1700 - 1800 $5.30 206 987 1,193 D $5.30 188 1,042 1,230 E $5.30 149 829 978 C $5.30 143 827 970 C $7.95 210 823 1,033 D
1800 - 1900 $4.20 209 719 928 C $4.20 220 888 1,108 D $5.30 165 603 768 B $5.30 164 662 826 C $5.30 320 1,174 1,494 F
1900 - 2000 $2.25 135 387 522 B $2.25 178 566 744 B $2.25 112 286 398 A $2.25 138 411 549 B $2.25 282 947 1,229 E
PM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS
1400 - 1500 $5.30 154 837 991 C $5.30 183 1,036 1,219 E $7.95 199 1,181 1,380 F $10.95 203 1,232 1,435 F $22.95 287 1,115 1,402 F
1500 - 1600 $8.95 141 654 795 B $9.95 210 910 1,120 D $13.95 247 969 1,216 E $14.95 268 953 1,221 E $23.95 301 1,043 1,344 F
1600 - 1700 $6.95 143 931 1,074 D $6.95 144 1,038 1,182 D $6.95 162 1,136 1,298 E $7.95 173 1,075 1,248 E $14.95 201 1,022 1,223 E
1700 - 1800 $5.30 117 913 1,030 D $5.30 167 1,036 1,203 E $5.30 192 1,048 1,240 E $5.30 179 1,038 1,217 E $7.95 243 1,091 1,334 F
1800 - 1900 $4.20 127 557 684 B $4.20 213 925 1,138 D $5.30 220 974 1,194 D $5.30 207 1,052 1,259 E $5.30 349 1,209 1,558 F
1900 - 2000 $2.25 88 353 441 B $2.25 139 471 610 B $2.25 152 578 730 B $2.25 192 726 918 C $2.25 298 1,012 1,310 F
PM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS
1400 - 1500 $5.30 197 997 1,194 D $5.30 216 1,113 1,329 F $7.95 239 1,160 1,399 F $10.95 237 1,218 1,455 F $22.95 340 1,228 1,568 F
1500 - 1600 $8.95 241 925 1,166 D $9.95 286 994 1,280 E $13.95 285 1,011 1,296 E $14.95 302 957 1,259 E $23.95 399 1,134 1,533 F
1600 - 1700 $6.95 173 1,063 1,236 E $6.95 151 1,099 1,250 E $6.95 212 1,320 1,532 F $7.95 230 1,231 1,461 F $14.95 268 1,073 1,341 F
1700 - 1800 $5.30 198 1,107 1,305 F $5.30 196 1,078 1,274 E $5.30 203 1,007 1,210 E $5.30 207 950 1,157 D $7.95 262 1,023 1,285 E
1800 - 1900 $4.20 182 790 972 C $4.20 222 893 1,115 D $5.30 261 924 1,185 D $5.30 216 886 1,102 D $5.30 274 911 1,185 D
1900 - 2000 $2.25 142 404 546 B $2.25 149 509 658 B $2.25 186 591 777 B $2.25 175 586 761 B $2.25 275 842 1,117 D
PM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS
1400 - 1500 $5.30 214 1,000 1,214 E $5.30 211 1,083 1,294 E $7.95 239 1,228 1,467 F
1500 - 1600 $8.95 249 944 1,193 D $9.95 262 1,042 1,304 F $13.95 319 955 1,274 E
1600 - 1700 $6.95 199 993 1,192 D $6.95 146 1,005 1,151 D $6.95 185 999 1,184 D
1700 - 1800 $5.30 183 978 1,161 D $5.30 211 1,031 1,242 E $5.30 217 1,049 1,266 E
1800 - 1900 $4.20 228 752 980 C $4.20 249 890 1,139 D $5.30 284 1,013 1,297 E
1900 - 2000 $2.25 187 475 662 B $2.25 155 497 652 B $2.25 264 716 980 C
Thursday 04/01/21 Friday 04/02/21Monday03/29/21 Tuesday 03/30/21 Wednesday 03/31/21
Thursday 03/25/21 Friday 03/26/21Monday03/22/21 Tuesday 03/23/21 Wednesday 03/24/21
Wednesday 03/17/21 Thursday 03/18/21 Friday 03/19/21Monday03/15/21 Tuesday 03/16/21
Thursday 03/11/21 Friday 03/12/21Monday03/08/21 Tuesday 03/09/21 Wednesday 03/10/21
Wednesday 03/03/21 Thursday 03/04/21 Friday 03/05/21Monday03/01/21 Tuesday 03/02/21
60
14
Eastbound PM Peak - County Line to I-15 South
PM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS
1400 - 1500 $5.30 110 642 752 B $5.30 101 790 891 C $5.30 87 721 808 C $5.30 114 833 947 C $5.30 128 787 915 C
1500 - 1600 $5.30 141 793 934 C $5.30 132 792 924 C $5.30 114 730 844 C $5.30 152 767 919 C $5.30 129 780 909 C
1600 - 1700 $2.95 89 806 895 C $5.30 81 805 886 C $5.30 83 643 726 B $5.30 110 851 961 C $2.95 34 184 218 A
1700 - 1800 $2.95 104 743 847 C $2.95 100 722 822 C $2.95 83 658 741 B $5.30 92 627 719 B $2.95 100 473 573 B
1800 - 1900 $2.95 116 504 620 B $2.95 116 640 756 B $2.95 81 398 479 B $2.95 100 691 791 B $2.95 135 569 704 B
1900 - 2000 $1.95 75 276 351 A $1.95 73 370 443 B $2.95 70 261 331 A $2.95 78 440 518 B $2.95 157 510 667 B
PM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS
1400 - 1500 $5.30 108 670 778 B $5.30 102 803 905 C $5.30 81 613 694 B $5.30 96 750 846 C $5.30 126 791 917 C
1500 - 1600 $5.30 128 806 934 C $5.30 129 779 908 C $5.30 119 755 874 C $5.30 123 796 919 C $5.30 153 825 978 C
1600 - 1700 $2.95 91 809 900 C $5.30 90 808 898 C $5.30 77 677 754 B $5.30 96 856 952 C $2.95 26 251 277 A
1700 - 1800 $2.95 89 781 870 C $2.95 110 802 912 C $2.95 86 667 753 B $5.30 64 606 670 B $2.95 123 582 705 B
1800 - 1900 $2.95 144 545 689 B $2.95 117 691 808 C $2.95 88 489 577 B $2.95 87 565 652 B $2.95 190 770 960 C
1900 - 2000 $1.95 91 331 422 B $1.95 106 408 514 B $2.95 70 249 319 A $2.95 81 332 413 B $2.95 143 601 744 B
PM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS
1400 - 1500 $5.30 94 606 700 B $5.30 87 751 838 C $5.30 105 839 944 C $5.30 125 881 1,006 D $5.30 122 752 874 C
1500 - 1600 $5.30 81 585 666 B $5.30 132 727 859 C $5.30 119 788 907 C $5.30 128 775 903 C $5.30 141 776 917 C
1600 - 1700 $2.95 70 712 782 B $5.30 76 775 851 C $5.30 86 808 894 C $5.30 84 801 885 C $2.95 86 633 719 B
1700 - 1800 $2.95 97 755 852 C $2.95 68 771 839 C $2.95 95 759 854 C $5.30 92 785 877 C $2.95 108 689 797 B
1800 - 1900 $2.95 83 454 537 B $2.95 121 718 839 C $2.95 137 753 890 C $2.95 112 781 893 C $2.95 175 602 777 B
1900 - 2000 $1.95 76 271 347 A $1.95 81 447 528 B $2.95 103 472 575 B $2.95 119 549 668 B $2.95 124 401 525 B
PM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS
1400 - 1500 $5.30 122 695 817 C $5.30 103 762 865 C $5.30 127 789 916 C $5.30 119 852 971 C $5.30 149 831 980 C
1500 - 1600 $5.30 141 817 958 C $5.30 134 811 945 C $5.30 122 781 903 C $5.30 148 756 904 C $5.30 199 910 1,109 D
1600 - 1700 $2.95 80 804 884 C $5.30 94 803 897 C $5.30 57 533 590 B $5.30 128 911 1,039 D $2.95 103 584 687 B
1700 - 1800 $2.95 106 777 883 C $2.95 104 830 934 C $2.95 86 712 798 B $5.30 91 691 782 B $2.95 124 665 789 B
1800 - 1900 $2.95 77 584 661 B $2.95 119 697 816 C $2.95 138 717 855 C $2.95 103 669 772 B $2.95 145 526 671 B
1900 - 2000 $1.95 82 306 388 A $1.95 98 369 467 B $2.95 110 472 582 B $2.95 103 433 536 B $2.95 130 515 645 B
PM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS
1400 - 1500 $5.30 136 685 821 C $5.30 113 758 871 C $5.30 141 812 953 C
1500 - 1600 $5.30 144 783 927 C $5.30 157 829 986 C $5.30 167 792 959 C
1600 - 1700 $2.95 89 811 900 C $5.30 83 811 894 C $5.30 100 680 780 B
1700 - 1800 $2.95 115 776 891 C $2.95 108 838 946 C $2.95 129 813 942 C
1800 - 1900 $2.95 122 575 697 B $2.95 144 693 837 C $2.95 175 711 886 C
1900 - 2000 $1.95 119 322 441 B $1.95 108 411 519 B $2.95 153 577 730 B
Thursday 04/01/21 Friday 04/02/21Monday 03/29/21 Tuesday 03/30/21 Wednesday 03/31/21
Thursday 03/25/21 Friday 03/26/21Monday 03/22/21 Tuesday 03/23/21 Wednesday 03/24/21
Wednesday 03/17/21 Thursday 03/18/21 Friday 03/19/21Monday03/15/21 Tuesday 03/16/21
Thursday 03/11/21 Friday 03/12/21Monday03/08/21 Tuesday 03/09/21 Wednesday 03/10/21
Wednesday 03/03/21 Thursday 03/04/21 Friday 03/05/21Monday03/01/21 Tuesday 03/02/21
61
15
RCTC WESTBOUND PEAK-HOUR VOLUMES
Westbound AM Peak - McKinley to County Line
AM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS
0400 - 0500 $5.30 174 582 756 B $5.30 180 597 777 B $5.30 173 606 779 B $5.30 172 623 795 B $2.25 139 357 496 B
0500 - 0600 $9.95 270 927 1,197 D $9.95 400 1596 1,996 F $9.95 241 1133 1,374 F $9.95 260 1,156 1,416 F $6.95 242 917 1,159 D
0600 - 0700 $9.95 165 1066 1,231 E $10.95 194 595 789 B $10.95 165 630 795 B $10.95 182 864 1,046 D $6.95 195 1,186 1,381 F
0700 - 0800 $6.95 211 1208 1,419 F $6.95 188 1244 1,432 F $6.95 175 1134 1,309 E $6.95 193 1,318 1,511 F $5.30 186 1,124 1,310 E
0800 - 0900 $5.30 127 983 1,110 D $5.30 98 1176 1,274 E $5.30 75 745 820 C $5.30 131 1,009 1,140 D $2.25 104 925 1,029 D
0900 - 1000 $5.30 102 584 686 B $5.30 100 812 912 C $5.30 65 509 574 B $5.30 103 640 743 B $2.25 104 630 734 B
AM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS
0400 - 0500 $5.30 194 694 888 C $5.30 183 616 799 B $5.30 151 573 724 B $5.30 182 538 720 B $2.25 150 348 498 B
0500 - 0600 $9.95 332 1,030 1,362 F $9.95 337 1,497 1,834 F $9.95 242 935 1,177 D $9.95 277 925 1,202 E $6.95 222 904 1,126 D
0600 - 0700 $9.95 205 1,205 1,410 F $10.95 148 531 679 B $10.95 136 582 718 B $10.95 153 685 838 C $6.95 187 1,119 1,306 E
0700 - 0800 $6.95 206 1,415 1,621 F $6.95 214 1,276 1,490 F $6.95 203 1,083 1,286 E $6.95 152 1,139 1,291 E $5.30 196 1,075 1,271 E
0800 - 0900 $5.30 70 903 973 C $5.30 101 1,081 1,182 D $5.30 92 793 885 C $5.30 111 806 917 C $2.25 113 935 1,048 D
0900 - 1000 $5.30 65 518 583 B $5.30 101 681 782 B $5.30 68 552 620 B $5.30 67 544 611 B $2.25 92 563 655 B
AM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS
0400 - 0500 $5.30 163 543 706 B $5.30 171 567 738 B $5.30 194 622 816 C $5.30 141 705 846 C $2.25 136 377 513 B
0500 - 0600 $9.95 240 676 916 C $9.95 348 1,379 1,727 F $9.95 291 1,226 1,517 F $9.95 268 1,137 1,405 F $6.95 256 868 1,124 D
0600 - 0700 $9.95 133 810 943 C $10.95 186 504 690 B $10.95 198 751 949 C $10.95 198 854 1,052 D $6.95 215 1,061 1,276 E
0700 - 0800 $6.95 155 1,046 1,201 E $6.95 195 1,195 1,390 F $6.95 180 1,328 1,508 F $6.95 208 1,295 1,503 F $5.30 194 1,066 1,260 E
0800 - 0900 $5.30 103 880 983 C $5.30 124 1,096 1,220 E $5.30 103 1,111 1,214 E $5.30 120 1,032 1,152 D $2.25 114 820 934 C
0900 - 1000 $5.30 88 610 698 B $5.30 86 706 792 B $5.30 88 648 736 B $5.30 95 717 812 C $2.25 98 574 672 B
AM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS
0400 - 0500 $5.30 184 595 779 B $5.30 185 599 784 B $5.30 201 617 818 C $5.30 193 663 856 C $2.25 118 370 488 B
0500 - 0600 $9.95 308 913 1,221 E $9.95 333 1,466 1,799 F $9.95 312 1,235 1,547 F $9.95 328 1,120 1,448 F $6.95 231 907 1,138 D
0600 - 0700 $9.95 206 1,123 1,329 E $10.95 172 579 751 B $10.95 174 732 906 C $10.95 230 773 1,003 D $6.95 178 996 1,174 D
0700 - 0800 $6.95 223 1,289 1,512 F $6.95 236 1,315 1,551 F $6.95 186 1,317 1,503 F $6.95 221 1,365 1,586 F $5.30 179 1,000 1,179 D
0800 - 0900 $5.30 146 1,080 1,226 E $5.30 124 1,130 1,254 E $5.30 128 1,035 1,163 D $5.30 125 1,105 1,230 E $2.25 107 835 942 C
0900 - 1000 $5.30 106 666 772 B $5.30 117 711 828 C $5.30 165 689 854 C $5.30 111 669 780 B $2.25 140 577 717 B
AM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS
0400 - 0500 $5.30 161 469 630 B $5.30 152 614 766 B $5.30 184 660 844 C
0500 - 0600 $9.95 343 984 1,327 E $9.95 380 1,549 1,929 F $9.95 302 1,125 1,427 F
0600 - 0700 $9.95 196 1,080 1,276 E $10.95 163 509 672 B $10.95 210 733 943 C
0700 - 0800 $6.95 213 1,229 1,442 F $6.95 226 1,314 1,540 F $6.95 207 1,299 1,506 F
0800 - 0900 $5.30 116 1,007 1,123 D $5.30 120 1,087 1,207 E $5.30 140 980 1,120 D
0900 - 1000 $5.30 127 664 791 B $5.30 130 707 837 C $5.30 183 727 910 C
Thursday 04/01/21 Friday 04/02/21Monday03/29/21 Tuesday 03/30/21 Wednesday 03/31/21
Thursday 03/25/21 Friday 03/26/21Monday03/22/21 Tuesday 03/23/21 Wednesday 03/24/21
Wednesday 03/17/21 Thursday 03/18/21 Friday 03/19/21Monday03/15/21 Tuesday 03/16/21
Thursday 03/11/21 Friday 03/12/21Monday03/08/21 Tuesday 03/09/21 Wednesday 03/10/21
Wednesday 03/03/21 Thursday 03/04/21 Friday 03/05/21Monday03/01/21 Tuesday 03/02/21
62
16
Westbound AM Peak - I-15 North to County Line
AM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS
0400 - 0500 $2.95 117 402 519 B $2.95 113 371 484 B $2.95 91 378 469 B $2.95 78 378 456 B $2.95 75 330 405 B
0500 - 0600 $6.85 151 760 911 C $6.85 193 799 992 C $6.85 147 789 936 C $6.85 152 850 1,002 D $5.30 136 688 824 C
0600 - 0700 $6.85 132 952 1,084 D $6.85 136 1016 1,152 D $6.85 113 910 1,023 D $6.85 103 968 1,071 D $5.30 126 894 1,020 D
0700 - 0800 $6.85 106 886 992 C $6.85 95 865 960 C $6.85 88 796 884 C $6.85 117 913 1,030 D $2.95 101 815 916 C
0800 - 0900 $2.95 61 831 892 C $2.95 71 988 1,059 D $2.95 48 725 773 B $2.95 71 828 899 C $2.95 69 688 757 B
0900 - 1000 $2.95 53 552 605 B $2.95 40 701 741 B $2.95 52 529 581 B $2.95 61 624 685 B $2.95 66 486 552 B
AM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS
0400 - 0500 $2.95 113 400 513 B $2.95 109 365 474 B $2.95 90 371 461 B $2.95 98 380 478 B $2.95 83 332 415 B
0500 - 0600 $6.85 213 788 1,001 D $6.85 170 864 1,034 D $6.85 145 657 802 C $6.85 180 740 920 C $5.30 137 701 838 C
0600 - 0700 $6.85 119 906 1,025 D $6.85 121 995 1,116 D $6.85 96 790 886 C $6.85 96 858 954 C $5.30 91 817 908 C
0700 - 0800 $6.85 92 870 962 C $6.85 102 921 1,023 D $6.85 99 765 864 C $6.85 97 836 933 C $2.95 97 838 935 C
0800 - 0900 $2.95 65 738 803 C $2.95 81 814 895 C $2.95 69 717 786 B $2.95 66 763 829 C $2.95 80 700 780 B
0900 - 1000 $2.95 45 504 549 B $2.95 59 559 618 B $2.95 62 388 450 B $2.95 49 489 538 B $2.95 60 511 571 B
AM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS
0400 - 0500 $2.95 115 401 516 B $2.95 118 377 495 B $2.95 107 388 495 B $2.95 80 412 492 B $2.95 78 334 412 B
0500 - 0600 $6.85 153 690 843 C $6.85 170 788 958 C $6.85 179 768 947 C $6.85 134 820 954 C $5.30 124 727 851 C
0600 - 0700 $6.85 98 850 948 C $6.85 125 854 979 C $6.85 130 1,012 1,142 D $6.85 113 950 1,063 D $5.30 114 848 962 C
0700 - 0800 $6.85 72 770 842 C $6.85 100 986 1,086 D $6.85 81 952 1,033 D $6.85 106 876 982 C $2.95 95 802 897 C
0800 - 0900 $2.95 62 763 825 C $2.95 67 946 1,013 D $2.95 67 841 908 C $2.95 64 825 889 C $2.95 59 683 742 B
0900 - 1000 $2.95 63 515 578 B $2.95 64 692 756 B $2.95 49 638 687 B $2.95 56 682 738 B $2.95 74 538 612 B
AM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS
0400 - 0500 $2.95 105 449 554 B $2.95 104 387 491 B $2.95 108 390 498 B $2.95 99 385 484 B $2.95 74 315 389 A
0500 - 0600 $6.85 202 758 960 C $6.85 178 813 991 C $6.85 193 798 991 C $6.85 203 813 1,016 D $5.30 129 679 808 C
0600 - 0700 $6.85 135 997 1,132 D $6.85 137 1,040 1,177 D $6.85 106 1,027 1,133 D $6.85 146 974 1,120 D $5.30 90 852 942 C
0700 - 0800 $6.85 103 960 1,063 D $6.85 109 959 1,068 D $6.85 90 952 1,042 D $6.85 117 965 1,082 D $2.95 88 834 922 C
0800 - 0900 $2.95 80 896 976 C $2.95 80 868 948 C $2.95 63 875 938 C $2.95 68 843 911 C $2.95 67 681 748 B
0900 - 1000 $2.95 64 612 676 B $2.95 74 750 824 C $2.95 69 662 731 B $2.95 69 618 687 B $2.95 65 512 577 B
AM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS
0400 - 0500 $2.95 116 369 485 B $2.95 105 367 472 B $2.95 109 329 438 B
0500 - 0600 $6.85 198 757 955 C $6.85 194 771 965 C $6.85 166 660 826 C
0600 - 0700 $6.85 132 970 1,102 D $6.85 136 1,058 1,194 D $6.85 139 1,060 1,199 D
0700 - 0800 $6.85 123 896 1,019 D $6.85 106 951 1,057 D $6.85 118 931 1,049 D
0800 - 0900 $2.95 86 787 873 C $2.95 88 826 914 C $2.95 104 773 877 C
0900 - 1000 $2.95 87 570 657 B $2.95 84 594 678 B $2.95 118 660 778 B
Thursday 04/01/21 Friday 04/02/21Monday03/29/21 Tuesday 03/30/21 Wednesday 03/31/21
Wednesday 03/24/21 Thursday 03/25/21 Friday 03/26/21Monday03/22/21 Tuesday 03/23/21
Wednesday 03/17/21 Thursday 03/18/21 Friday 03/19/21Monday03/15/21 Tuesday 03/16/21
Thursday 03/11/21 Friday 03/12/21Monday03/08/21 Tuesday 03/09/21 Wednesday 03/10/21
Wednesday 03/03/21 Thursday 03/04/21 Friday 03/05/21Monday03/01/21 Tuesday 03/02/21
63
17
RCTC OPERATIONAL HIGHLIGHTS
On-Road Operations
RCTC Freeway Service Patrol responded to 110 calls during the month of March. Of
those calls, 70 were to assist disabled vehicles, 12 calls to remove debris, and 28 were
in response to accidents in the Express Lanes.
91 Express Lanes Back-Office System (BOS) Development Update
In February, Cofiroute USA, LLC (CUSA) notified OCTA and RCTC of a delay to the
implementation of the new BOS for the 91 Express Lanes for both Orange and Riverside
counties as a result of the COVID-19 pandemic. CUSA is the current operator of the
91 Express Lanes for both OCTA and RCTC and is the firm selected for the design,
development, and implementation of the new BOS, as well as the customer service center
operation, once the current contract expires on June 30, 2021.
In anticipation that the future contractor would not be able to meet the go-live date in
July 2021, the OCTA Board of Directors approved an amendment to the current
three-party agreement between CUSA, RCTC, and OCTA, which allowed for six
one-month optional extension periods. Staff from both agencies are continuing to work
with CUSA to meet the revised anticipated go-live date in October 2021.
64
18
FINANCIAL HIGHLIGHTS RCTC
RCTC 91 Express Lanes
Operating Statement
3/31/2021
Description Budget Dollar $ Percent (%)
Operating revenues:
Toll Revenue 27,641,290.61$ 19,315,800.00$ 8,325,490.61$ 43.1
Fee Revenue 4,596,586.43 1,837,875.00 2,758,711.43 150.1
Total operating revenues 32,237,877.04 21,153,675.00 11,084,202.04 52.4
Operating expenses:
Salaries and Benefits 452,487.98 506,625.00 54,137.02 10.7
Legal Services 79,747.63 262,500.00 182,752.37 69.6
Advisory Services 40,606.95 56,250.00 15,643.05 27.8
Audit and Accounting Fees 31,550.00 27,000.00 (4,550.00) (16.9)
Service Fees 1,541.32 15,000.00 13,458.68 89.7
Other Professional Services 358,374.41 1,965,750.00 1,607,375.59 81.8
Lease Expense 194,923.69 367,650.00 172,726.31 47.0
Operations 1,346,890.06 2,240,250.00 893,359.94 39.9
Utilities 19,861.60 61,200.00 41,338.40 67.5
Supplies and Materials 4,640.32 22,500.00 17,859.68 79.4
Membership and Subscription Fees 28,281.50 22,500.00 (5,781.50) (25.7)
Office Equipment & Furniture (Non-Capital)4,706.87 11,250.00 6,543.13 58.2
Maintenance/Repairs 93,131.19 273,825.00 180,693.81 66.0
Training Seminars and Conferences (720.00) 1,725.00 2,445.00 141.7
Transportation Expenses - 3,000.00 3,000.00 100.0
Lodging - 2,625.00 2,625.00 100.0
Meals - 375.00 375.00 100.0
Other Staff Expenses - 375.00 375.00 100.0
Advertising 4,611.25 206,250.00 201,638.75 97.8
Program Management 55,294.60 124,575.00 69,280.40 55.6
Program Operations 5,579,869.18 6,476,775.00 896,905.82 13.8
Litigation Settlement - - - N/A
Furniture & Equipment - 228,750.00 228,750.00 100.0
Improvements - - - N/A
Bad Debt Expense 18.11 - (18.11) N/A
Total operating expenses 8,295,816.66 12,876,750.00 4,580,933.34 35.6
Operating income (loss)23,942,060.38 8,276,925.00 15,665,135.38 189.3
Nonoperating revenues (expenses):
Interest Revenue 276,760.38 518,925.00 (242,164.62) 46.7
Other Miscellaneous Revenue 52,434.43 75.00 52,359.43 (69,812.6)
Interest Expense (22,234,617.17) (5,339,925.00) (16,894,692.17) 316.4
Total nonoperating revenues (expenses)(21,905,422.36) (4,820,925.00) (17,084,497.36) (354.4)
Transfers In - - - N/A
Transfers Out (489,200.00) (768,975.00) 279,775.00 (36.4)
Net income (loss) 1,547,438.02$ 2,687,025.00$ (1,139,586.98)$ (42.4)
1 Unaudited
YTD as of : YTD Variance
Actual1
65
19
JOINT AGENCY TRIP AND REVENUE STATISTICS
JOINT AGENCY TRAFFIC STATISTICS
MONTH ENDING March 31, 2021
MTD
Transactions by
Agency
Transactions
Using Both
Segments
% Using Both
Segments Revenue
Westbound
OCTA 698,205 339,796 49% $1,959,659
RCTC 619,374 339,796 55% $2,004,637
I -15 253,932 184,795 73%$753,288
McKinley 365,442 155,001 42% $1,251,349
Eastbound
OCTA 727,836 427,547 59% $2,613,668
RCTC 611,244 427,547 70% $2,142,525
I -15 235,416 170,525 72%$619,915
McKinley 375,828 257,022 68% $1,522,611
49%59%55%70%
-
100,000
200,000
300,000
400,000
500,000
600,000
700,000
800,000
OCTA RCTC OCTA RCTC
Westbound Eastbound
Joint Agency Traffic Statistics
OCTA Transactions RCTC Transactions
% of OCTA Transactions Using Both Segments % of RCTC Transactions Using Both Segments
66
20
JOINT AGENCY PERFORMANCE MEASURES
JOINT AGENCY TRANSPONDER DISTRIBUTION
Mar-21
Performance
CUSTOMER SERVICE
Call Wait Time Monthly Not to exceed 2 minutes 1:20
Abandon Rate Monthly No more than 4.0% 1.6%
Customer Satisfaction Monthly At least 75 outbound calls 77
VIOLATION PROCESSING
Response Time Monthly Within 2 business days of receipt 0.6
CUSA Violation Collection Rate Quarterly 70% or more 66%
CUSA Violation Collection Rate Annually 74% or more -5%
TRAFFIC OPERATIONS
Initial & Secondary Reviews Monthly Equal to or less than 15 days 1.3
* Plate Misread Errors Monthly Equal to or less than 0.4% 0.02%
CAS Response Time Monthly 0:20 (minutes) per call 0:08
ACCOUNTING
Monthly No more than 3 0
Monthly No more than 3 0
INFORMATION TECHNOLOGY
Back-office System Uptime Monthly 99% Availability 100%
Network Uptime Monthly 99% Availability 100%
CUSA = Cofiroute USA; CAS = OCTA Customer Assistance Specialists
REPORTING REQUIREMENT Reporting
P eriod
PERFORMANCE STANDARD
OCTA Exceptions
RCTC Exceptions
* Plate Misread Error performance is current after a 60-day hold-back period; therefore, percentage reported here is for 2 months prior to the
month of this report.
Tags % of Total Tags % of Total
Issued
To New Accounts 1,378 98.1% 866 96.3% 2,225 96.8%
Additional Tags to Existing Accounts 15 1.1% 19 2.1% 45 2.0%
Replacement Transponders 11 0.8% 14 1.6% 29 1.3%
Total Issued 1,404 899 2,299
Returned
Account Closures 2,299 21.1%
Accounts Downsizing 0 0.0%
Defective Transponders 5,821 100.0% 173 100.0% 8,586 78.9%
Total Returned 5,821 173 10,885
FY 2020-21T21 TRANSPONDER DISTRIBUTION March-21 February-21
Average To-Date
Tags % of Total Tags % of Total
Issued
To New Accounts 66,550 99.9% 53,930 100.0% 82,368 99.9%
Additional Tags to Existing Accounts 55 0.1% 18 0.0% 83 0.1%
Replacement Transponders 0 0.0% 0 0.0% 5 0.0%
Total Issued 66,605 53,948 82,455
Returned
Account Closures
Accounts Downsizing
Defective Transponders
Total Returned
6C TRANSPONDER DISTRIBUTION March-21 February-21 FY 2020-21
Average To-Date
67
21
At the end of March 2021, the 91 Express Lanes had 150,948 active customer accounts
and 524,560 transponders classified as assigned.
Number of Accounts by FY
As of March 31, 2021
Incoming Email Activity
During March, the Anaheim Processing Center received 4,573 emails.
Operational Activity
Amid concerns about the spread of COVID-19 and following the State of California’s
guidance to help reduce its spread, the 91 Express Lanes Customer Walk-In Center was
closed in March 2020 and will remain so until further notice. Operational activities in the
Anaheim and Corona locations continued to function with a combination of remote
workers and core staff located at the facilities. Core essential functions include aiding
stranded motorists, providing incident management services, and dispatching emergency
vehicles through the traffic operations center. The call center remains open to respond to
customer service and violation calls.
68
AGENDA ITEM 7
Agenda Item 7
RIVERSIDE COUNTY TRANSPORTATION COMMISSION
DATE: May 27, 2021
TO: Toll Policy and Operations Committee
FROM: Anthony Parada, Senior Management Analyst
THROUGH: Jennifer Crosson, Interim Toll Operations Director
SUBJECT: Amendments to On Call Purchase Agreements for 6C Transponders
STAFF RECOMMENDATION:
This item is for the Committee to:
1) Approve the amendments to the following 6C transponder provider agreements for an
additional four years with no additional cost authorization:
a) Agreement No. 18-31-094-01, Amendment No. 1 to Agreement No. 18-31-094-00,
with Kapsch TraffficCom USA, Inc.; and
b) Agreement No. 18-31-161-02, Amendment No. 2 to Agreement No. 18-31-161-00,
with Neology, Inc.;
2) Authorize the Chair or Executive Director, pursuant to legal counsel review, to execute
the agreements on behalf of the Commission;
3) Authorize the Executive Director, or designee, to execute purchase orders awarded to the
contractors under the terms of the agreements; and
4) Forward to the Commission for final action.
BACKGROUND INFORMATION:
At its July 11, 2018 meeting, following a competitive procurement, the Commission approved
purchase agreements to provide 6C transponders with Kapsch TrafficCom USA, Inc. and Neology,
Inc. in an aggregate amount of $7,266,000. The initial agreements are for three years, ending in
July 2021. Staff seeks approval to extend the agreements for an additional four years, exercising
both of the available two-year options. The agreements have approximately $5 million in
remaining authorization, which is sufficient to provide for additional purchases over the four
additional option years.
Transponders for both the 91 Express Lanes and Riverside Express are provided under these
agreements. The providers were assessed and ranked by an evaluation committee, pursuant to
the terms of the request for proposals. Kapsch TrafficCom USA, Inc. ranked highest for the
Interior Mounted Sticker. Neology, Inc. ranked highest for the Interior Mounted Breakable
Sticker, Exterior Mounted Sticker, Interior Mounted 2-position Switchable, and Interior Mounted
3-position Switchable.
69
Agenda Item 7
To date, two orders have been placed with each of the providers; one order for the 91 Express
Lanes 6C transition program and one for the Riverside Express operation. The transponder
purchases were made based on the lowest price offered for the transponder type needed. A
summary of the orders is shown in Table 1.
Table 1 −Transponder Orders
Transponder Type 91 Express Lanes Riverside Express
Quantity Cost Quantity Cost
Interior Sticker 700,000 $512,890 250,000 $188,562
Exterior Sticker 30,000 13,576 25,000 11,318
Switchable 50,000 501,037 100,000 1,002,075
Total 780,000 $1,027,503 375,000 $1,201,955
Both transponder providers, Kapsch and Neology, delivered transponders according to the
agreed upon schedule and met the technical requirements of the agreements. The
6C transponders have performed well on the express lanes and across the state. All toll facilities
in the state are now reading and issuing 6C transponders.
Approximately 85 percent of all the 91 Express Lanes account holders have received their new
6C transponders, and the transition program is on schedule to be complete by July 31, 2021. Both
91 Express Lanes and Riverside Express new account holders are receiving 6C transponders at the
time of account opening. Existing customers requesting additional transponders are also
receiving 6C transponders.
The Commission agreements include a piggy-back clause, which would allow other toll operators
in the state to purchase transponders at our contracted price. The Bay Area Toll Authority (BATA)
also has a transponder contract with a piggy-back clause under which the Commission could
purchase transponders if it determined the terms of doing so were advantageous. A review of
the BATA contract indicates that a lower price is offered for switchable transponders.
To provide the Commission with the most options over the next four years, staff recommends
that the agreements be extended for an additional four years. Before purchasing additional
transponders under the Kapsch or Neology agreements, staff will consider use of the BATA
contract and survey other agencies for a more advantageous purchase option.
RECOMMENDATION:
Staff recommends approval of Amendment No. 1 with Kapsch TrafficCom USA, Inc. and
Amendment No. 2 with Neology, Inc. to extend the term of the agreements for an additional four
years with no additional cost authorization. Additionally, staff recommends the Commission
authorize the Chair or Executive Director to execute the amendments on behalf of the
Commission and authorize the Executive Director, or designee, to execute purchase orders
awarded to the contractors under the terms of the agreements.
70
Agenda Item 7
FISCAL IMPACT:
No additional funding authority is being requested for either agreement. In accordance with the
Orange-Riverside Cooperative Agreement related to the 91 Express Lanes between the
Commission and the Orange County Transportation Authority (OCTA), the purchase of
transponders is a shared cost. Accordingly, OCTA will reimburse the Commission 50 percent of
the cost of transponders purchased for the 91 Express Lanes.
Financial Information
In Fiscal Year Budget: N/A
N/A Year: FY 2021/22
FY 2022/23+ Amount:
$0
$5,036,540*
(*Excludes OCTA
reimbursements)
Source of Funds: 91 Express Lanes and 15 Express Lanes
toll revenues Budget Adjustment: No
N/A
GL/Project Accounting No.: 009199 90721 00000 0008 591 31 90101
001599 90721 00000 0000 515 31 90101
Fiscal Procedures Approved: Date: 05/13/2021
Attachments:
1)Draft Agreement No. 18-31-094-01
2)Draft Agreement No. 18-31-161-02
71
17336.02125\33939623.2
Agreement No. 18-31-094-01
AMENDMENT NO. 1
TO
ON CALL PURCHASE AGREEMENT
FOR 6C TRANSPONDERS
WITH KAPSCH
1.PARTIES AND DATE
This Amendment No. 1 to the Agreement for On Call Purchase of 6C
Transponders is made and entered into as of _____________, 2021, by and between
the RIVERSIDE COUNTY TRANSPORTATION COMMISSION (“Commission”) and
KAPSCH TRAFFICCOM USA, INC., ("Contractor"), a corporation.
2.RECITALS
2.1 Commission and Contractor have entered into an agreement dated
July 17, 2018 for On Call Purchase of 6C Transponders (the "Master
Agreement").
2.2 Commission now desires to exercise both option terms under the
Master Agreement in order to extend the term of the Master
Agreement for a period of four years, pursuant to Section 2.A. of the
Master Agreement.
3. TERMS
3.1 The term of the Master Agreement, as set forth in Section 2.A., shall
be extended for a period of four years, through July 10, 2025, unless
earlier terminated as provided therein.
3.2 Except as amended by this Amendment No. 1, all provisions of the
Master Agreement, including without limitation the indemnity and
insurance provisions, shall remain in full force and effect and shall
govern the actions of the parties under this Amendment.
3.3 This Amendment No. 1 shall be governed by the laws of the State of
California. Venue shall be in Riverside County.
3.4 This Amendment No. 1 may be signed in counterparts, each of which
shall constitute an original.
ATTACHMENT 1
72
17336.02125\33939623.2
2
3.5 A manually signed copy of this Amendment No. 1 which is
transmitted by facsimile, email or other means of electronic
transmission shall be deemed to have the same legal effect as
delivery of an original executed copy of this Amendment No. 1 for all
purposes. This Amendment No. 1 may be signed using an electronic
signature.
[Signatures on following page]
73
17336.02125\33939623.2
3
SIGNATURE PAGE
TO
AGREEMENT NO. 18-31-094-01
IN WITNESS WHEREOF, for good and valuable consideration which is
hereby acknowledged, the parties hereto have executed this Amendment on the
date first herein above written.
RIVERSIDE COUNTY KAPSCH TRAFFICCOM USA,
TRANSPORTATION COMMISSION INC.
By: _____________________________ By: _________________________
Anne Mayer, Executive Director Signature
__________________________
Name
__________________________
Title
APPROVED AS TO FORM: Attest:
By: _____________________________ By: ________________________
Best Best & Krieger LLP
Counsel to the Riverside County Its: ________________________
Transportation Commission
* A corporation requires the signatures of two corporate officers.
One signature shall be that of the chairman of board, the president or any vice president and the
second signature (on the attest line) shall be that of the secretary, any assistant secretary, the chief
financial officer or any assistant treasurer of such corporation.
74
17336.02125\33939623.2
4
If the above persons are not the intended signators, evidence of signature authority shall be
provided to the Commission.
75
17336.02125\33939565.2
Agreement No. 18-31-161-02
AMENDMENT NO. 2
TO
ON CALL PURCHASE AGREEMENT
FOR 6C TRANSPONDERS
WITH NEOLOGY, INC.
1.PARTIES AND DATE
This Amendment No. 2 to the Agreement for On Call Purchase of 6C
Transponders is made and entered into as of _____________, 2021, by and between
the RIVERSIDE COUNTY TRANSPORTATION COMMISSION (“Commission”) and
NEOLOGY, INC., ("Contractor"), a Delaware corporation.
2.RECITALS
2.1 Commission and Contractor have entered into an agreement dated
July 11, 2018 for On Call Purchase of 6C Transponders (the "Master
Agreement").
2.2 Commission and Contractor have entered into an Amendment No. 1
to the Master Agreement, dated June 3, 2019, to account for a
modified product design and corresponding reduction in price.
2.3 Commission now desires to exercise both option terms under the
Master Agreement in order to extend the term of the Master
Agreement for a period of four years, pursuant to Section 2.A. of the
Master Agreement.
3. TERMS
3.1 The term of the Master Agreement, as set forth in Section 2.A., shall
be extended for a period of four years, through July 10, 2025, unless
earlier terminated as provided therein.
3.2 Except as amended by this Amendment No. 2, all provisions of the
Master Agreement, including without limitation the indemnity and
insurance provisions, shall remain in full force and effect and shall
govern the actions of the parties under this Amendment.
ATTACHMENT 2
76
17336.02125\33939565.2
2
3.3 This Amendment No. 2 shall be governed by the laws of the State of
California. Venue shall be in Riverside County.
3.4 This Amendment No. 2 may be signed in counterparts, each of which
shall constitute an original.
3.5 A manually signed copy of this Amendment No. 1 which is
transmitted by facsimile, email or other means of electronic
transmission shall be deemed to have the same legal effect as
delivery of an original executed copy of this Amendment No. 1 for all
purposes. This Amendment No. 1 may be signed using an electronic
signature.
[Signatures on following page]
77
17336.02125\33939565.2
3
SIGNATURE PAGE
TO
AGREEMENT NO. 18-31-161-02
IN WITNESS WHEREOF, for good and valuable consideration which is
hereby acknowledged, the parties hereto have executed this Amendment on the
date first herein above written.
RIVERSIDE COUNTY NEOLOGY INC.
TRANSPORTATION COMMISSION
By: _____________________________ By: _________________________
Anne Mayer, Executive Director Signature
__________________________
Name
__________________________
Title
APPROVED AS TO FORM: Attest:
By: _____________________________ By: ________________________
Best Best & Krieger LLP
Counsel to the Riverside County Its: ________________________
Transportation Commission
* A corporation requires the signatures of two corporate officers.
One signature shall be that of the chairman of board, the president or any vice president and the
second signature (on the attest line) shall be that of the secretary, any assistant secretary, the chief
financial officer or any assistant treasurer of such corporation.
78
17336.02125\33939565.2
4
If the above persons are not the intended signators, evidence of signature authority shall be
provided to the Commission.
79
1
Toll Policy Operations Committee
May 27, 2021
AMENDMENTS TO ON CALL PURCHASE AGREEMENTS FOR 6C TRANSPONDERS
Anthony Parada, Sr. Management Analyst
Agreements Overview
2
•$7.2 million aggregate on-call bench contract value
•Kapsch TrafficCom USA, Inc.
•Neology, Inc.
•Three-year initial terms (end July 2021)
•Two, two-year extensions available
•$5 million available agreement balance
Transponder Types
3
Interior Sticker
Interior Breakable Sticker
Exterior Sticker
2-Position Switchable
3-Position Switchable
Transponders Ordered
4
Transponder Type 91 Express Lanes Riverside Express
Quantity Cost Quantity Cost
Interior Sticker 700,000 $ 512,890 250,000 $ 188,562
Exterior Sticker 30,000 13,576 25,000 11,318
3-position Switchable 50,000 501,037 100,000 1,002,075
Total 780,000 $ 1,027,503 375,000 $ 1,201,955
Recommending Approval of Time Extension Options
5
•Neology and Kapsch both delivered transponders on time andaccordingtothespecificationofthecontract.
•Purchases will be based on future needs for both the 91 ExpressLanesandRiversideExpress.
•Staff will evaluate piggy-back options before making additionalpurchasesagainstthiscontract.
•Extension of the agreements does not obligate Commission to purchase additional transponders, but provides a purchase option for the next four years.
Staff Recommendation
6
•Approve Amendment No.1 to Agreement 18-31-094-01 with
Kapsch TrafficCom USA,Inc.and Amendment No.2 to
Agreement 18-31-161-02 with Neology,Inc.for two,two -year
extensions.
•Forward to the Commission for final action.
QUESTIONS
AGENDA ITEM 8
Agenda Item 8
RIVERSIDE COUNTY TRANSPORTATION COMMISSION
DATE: May 27, 2021
TO: Toll Policy and Operations Committee
FROM: Eric Brand, Senior Management Analyst
Anthony Parada, Senior Management Analyst
THROUGH: Jennifer Crosson, Interim Toll Operations Director
SUBJECT: 15 Express Lanes Early Operations Report
STAFF RECOMMENDATION:
This item is for the Committee to receive and file a presentation on the 15 Express Lanes
operations since opening.
BACKGROUND INFORMATION:
On February 25, 2021 the Riverside Express customer service center opened. The Riverside Express
customer service center opens and manages accounts, answers general inquiries about the express
lanes, and processes transactions and violations.
On April 14, 2021 the 15 Express Lanes began collecting tolls. Tolled transactions from the
15 Express Lanes are sent to the Riverside Express back office for processing to new Riverside
Express accounts or to the account of one of our statewide interoperable partners.
Staff will provide an overview of the 15 Express Lanes operations to date. The overview will include a
highlight of the following:
• Accounts opened,
• Number of customer contacts,
• Transactions processed,
• Expected revenue,
• Roadside services performed, and
• Express lanes operational performance.
80
15 EXPRESS LANES OPERATIONS
TOLL POLICY & OPERATIONS COMMITTEE
MAY 27, 2021
Eric Brand, Senior Management Analyst
Anthony Parada, Senior Management Analyst 1
Opening Dates
2
•February 25th -customer service center
opened
•April 14th –toll collection began
New Accounts
3
2,953 New Accounts as of 5/24/2021
0
100
200
300
400
500
600
New Accounts Opened Linear (New Accounts Opened)
Weekly Customer Service Contacts
4
•RiversideExpress.com –29,078
•Calls –1,528
•Mail -325
•Walk in center –Opening July 6th
Top Reasons for contacting Riverside
Express
5
1.Received a toll violation
2.General Inquiry
3.Account Maintenance
4.Opening new account
Customer Service Performance
6
•Call Center
•6 second average call wait time
•Customer survey results
•99% satisfaction rating
•95% customer issue resolved
•89% first call resolution
•RiversideExpress.com
•81% of accounts opened online
•65% of payments made on website
89%9%2%
First call resolution
One call Two calls Three or more calls
96.0%3.0%0.5%0.5%
Customer Satisfaction
Very Satisfied Satisfied Dissatisfied Very Dissatisfied
Weekly Transactions
7
295,433 306,335
326,069
344,322
359,534 365,416
439,600 439,600 439,600 446,200 446,800 446,800
200,000
250,000
300,000
350,000
400,000
450,000
500,000
4/17/2021 4/24/2021 5/1/2021 5/8/2021 5/15/2021 5/22/2021
Current Year FY 2021 Projected* FY 2021
8
Weekly Revenue
$212,731
$374,485
$414,903
$444,864
$468,651 $477,184
$315,900 $315,900 $315,900 $320,700 $328,100 $328,100
$200,000
$300,000
$400,000
$500,000
4/17/2021 4/24/2021 5/1/2021 5/8/2021 5/15/2021 5/22/2021
Current Year FY 2021 Projected* FY 2021
15 Express Lanes Performance
9
•Traffic has been running
smoothly on the northern
end of the corridor
15 Express Lanes Performance
10
•The Magnolia to Cajalco segment has
experienced periods of high congestion
during peak hours
Roadside Incidents
11
•The 15 Express Lanes Freeway
Service Patrol (FSP) provides
support to vehicles in the
Express Lanes
•Since we opened in April FSP
has responded to 43 incidents
Questions??
12
AGENDA ITEM 9
Agenda Item 9
RIVERSIDE COUNTY TRANSPORTATION COMMISSION
DATE: May 27, 2021
TO: Toll Policy and Operations Committee
FROM: Jennifer Crosson, Interim Toll Operations Director
THROUGH: John Standiford, Deputy Executive Director
SUBJECT: Readopted and Reaffirmed the 15 Express Lanes Toll Policy Goals and Toll
Policies
STAFF RECOMMENDATION:
This item is for the Committee to:
1) Adopt Resolution No. 21-012, “Resolution of the Riverside County Transportation
Commission Reaffirming and Readopting the Amended and Restated Interstate 15 Express
Lanes Toll Policy Goals and Toll Policies and Ratifying Actions in the Furtherance of the
Policy”, and
2) Forward to the Commission for final action.
BACKGROUND INFORMATION:
In June 2016, the Commission adopted Resolution No. 16-011, “Resolution of the Riverside
County Transportation Commission Regarding Interstate 15 Express Lanes Toll Policy Goals and
Toll Policies”. Resolution No. 16-011 included overarching toll policies. As development of the
toll system progressed, the need arose to revise one of the toll policies adopted as a part of
Resolution No. 16-011.
The original toll policy in Resolution No. 16-011 provided for a 50 percent toll discount for zero
emission vehicles (ZEVs) three months following the opening of the 15 Express Lanes. At the time
the resolution was adopted, the Commission had no technical solution for uniquely identifying
ZEVs, so they were to be treated the same as vehicles with three or more passengers (HOV3+).
Staff worked, as part of the California Toll Operators Committee, to develop a method for
identifying qualified ZEVs to address concerns over the impact of heavily discounted ZEVs on
express lanes’ performance. The 15 Express Lanes toll system will be able to identify qualified
ZEVs through their FasTrak® account, allowing for a unique ZEV toll discount.
In March 2019, the Commission adopted Resolution No. 19-003 related to the Amended and
Restated Interstate 15 Express Lanes Toll Policy Goals and Toll Policies (Toll Policy) for the specific
purpose of amending the discount for qualified ZEVs to 15 percent. The redline change to the
Toll Policy attached to Resolution No. 19-003 and the supporting staff report indicated the
change to the policy for ZEVs was to be applied commencing upon the 15 Express Lanes opening;
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however, a scrivener’s error has been identified in the Toll Policy. On page 31 of the Toll Policy
under ZEVs, the policy was correctly amended to read as follows:
“The toll discount for ZEVs will be 15% upon opening of the Express Lanes.”
On page 32 of the Toll Policy, a reference to a delayed implementation of the ZEV discount in
conjunction with the HOV3+ policy was not updated as it should have been. Page 32 of the Toll
Policy currently reads as follows:
“All HOV3+ and zero emission vehicles (ZEV) will be 100% discounted (toll free) for the
first three months of operation. The discount will be reduced to 50% if the average speed
in the Express Lanes drops below 60 mph three or more times in a thirty-day period after
three months of operation.”
To ensure that the Toll Policy is internally consistent and consistent with the intent of the
Commission in its adoption of Resolution No. 19-003, staff recommends the Commission adopt
Resolution No. 21-012 to:
• Reaffirm and readopt the Toll Policy through Resolution No. 21-012, with the correction
to remove the reference to ZEVs from page 32 of the Toll Policy, and
• Ratify any actions taken in furtherance of the Toll Policy.
The correction to page 32 of the Toll Policy does not reflect a policy change and is merely the
correction of a clerical error in the version of the Toll Policy attached to Resolution No. 19-003.
The Commission also desires to make a minor, non-substantive change to page 31 of the Toll
Policy to acknowledge that ZEVs are also referred to as clean air vehicles. This minor change is
reflected in the Toll Policy attached to Resolution No. 21-012.
FISCAL IMPACT:
There is no fiscal impact related to the adoption of the toll policy goals and toll policies.
Attachment: Resolution No. 21-012
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RESOLUTION NO. 21-012
RESOLUTION OF THE
RIVERSIDE COUNTY TRANSPORTATION COMMISSION
REAFFIRMING AND READOPTING THE
AMENDED AND RESTATED
INTERSTATE 15 EXPRESS LANES
TOLL POLICY GOALS AND TOLL POLICIES AND
RATIFYING ACTIONS IN FURTHERANCE OF THE POLICY
WHEREAS, the Riverside County Transportation Commission (the
“Commission”) has commenced operation of the I-15 Express Lanes.
WHEREAS, the Commission adopted its original I-15 Express Lanes
Toll Policy on June 8, 2016 pursuant to adoption of Resolution No. 16-011.
WHEREAS, on March 13, 2019, by Resolution No. 19-003, the
Commission amended and restated, in its entirety, the original I-15 Express
Lanes Toll Policy (the “Toll Policy”) with the intent of reducing the toll
discount offered to qualified zero emission vehicles to 15%, from
commencement of operations.
WHEREAS, due to a scrivener’s error, a correction is needed to the Toll
Policy to reflect the intent of the Board action on March 13, 2019, which will
ensure that the policy is internally consistent, and consistent with the intent
of the Board in its action on March 13, 2019, as clarified in the staff report
associated with such action.
WHEREAS, the Commission also desires to make a minor, non-
substantive change to the Toll Policy to acknowledge that zero emission
vehicles are also referred to as clean air vehicles (CAVs).
NOW, THEREFORE, be it resolved by the Riverside County
Transportation Commission as follows:
Section 1. The Recitals set forth above are true and correct and
incorporated into this Resolution as though fully set forth herein.
ATTACHMENT 1
83
Section 2. In accordance with the findings set forth above and in the staff
report accompanying this Resolution, the Riverside County
Transportation Commission hereby reaffirms and readopts the
Amended and Restated Interstate 15 Express Lanes Toll Policy
Goals and Toll Policies (“Toll Policy”) attached as Exhibit A,
including correction of the scrivener’s error as described above,
and ratifies all actions in furtherance of the Toll Policy.
APPROVED AND ADOPTED this ___ day of ________, 2021.
RESOLUTION NO. ____
_____________________________________
Jan C. Harnik, Chair
Riverside County Transportation
Commission
ATTEST:
_________________________________
Lisa Mobley
Clerk of the Board
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EXHIBIT A
AMENDED AND RESTATED
INTERSTATE 15 EXPRESS LANES
TOLL POLICY GOALS AND TOLL POLICIES
[attached behind this page]
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Adopted March 2019Reaffirmed June 2021
FINAL DRAFT | May 9 2016
"55"$).&/5
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Table of Contents
Introduction .................................................................................................................................................. 1
Toll Policy Goals ............................................................................................................................................ 2
Toll Policy Summary ..................................................................................................................................... 4
Toll Policy Descriptions ...................................................................................................................... 6
1 – 2. Toll Pricing Objectives ................................................................................................................... 6
3. Hours of Operation ....................................................................................................................... 7
4. Carpool Occupancy Requirement ................................................................................................. 8
5 – 6. Toll Interoperability .................................................................................................................... 10
7. Project Development Costs ........................................................................................................ 12
8. Operations and Maintenance Costs ........................................................................................... 14
9. Project Repayment ..................................................................................................................... 16
10. Use of Revenue ........................................................................................................................... 17
11. Enforcement ............................................................................................................................... 18
12 – 14. Operations and Maintenance Responsibilities ........................................................................... 20
15. Signage ........................................................................................................................................ 22
16. Express Bus Integration .............................................................................................................. 23
17. Design – Facility Ingress and Egress ............................................................................................ 25
18. Design – Number of Lanes .......................................................................................................... 27
19. Toll Pricing Method..................................................................................................................... 28
20. Toll Exemptions and Discounts ................................................................................................... 30
21. Toll Payment Method ................................................................................................................. 33
22. Mobile Interface ......................................................................................................................... 35
23. High Occupancy Vehicle Declaration Options ............................................................................ 36
24. Express Lane Operations Facility ................................................................................................ 38
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Introduction
This report provides a description of the toll policies that form the basis for the Concept of Operations,
which serves as the framework for the ultimate design of the I-15 Express Lanes Project. These toll policies
will also be used as key assumptions for the I-15 Express Lanes Traffic and Revenue Study prepared
separately.
The I-15 Express Lanes Project will generally include two tolled express lanes in each direction on
Interstate 15 (I-15) in Riverside County between Cajalco Road in Corona and the State Route 60 (SR-60)
interchange, a distance of approximately 15 miles. The Project is being developed by the Riverside County
Transportation Commission (RCTC) in partnership with the California Department of Transportation
(Caltrans) and the Federal Highway Administration (FHWA). The Express Lanes are intended to improve
current and projected future congestion by adding capacity that can be managed and operated in a
manner consistent with the policies described in this document.
RCTC developed a set of toll policy goals that provided a foundation for the development of the policies
described in this document. These goals are described in the next section, followed by a table summarizing
each of the toll policies and how each policy achieves the stated goals.
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Toll Policy Goals
Description:
In partnership with federal, state, regional, and local agencies, RCTC develops and oversees transportation
plans, policies, funding programs, and both short-term and long-range solutions that address the county’s
increasing mobility, accessibility, and environmental needs.
The establishment of Express Lanes on I-15 within the County
has the potential to assist Riverside County in meeting many
of its mobility, air quality, and funding challenges. Vital to this
effort are toll policies which fulfill RCTC’s goals and objectives
for transportation system performance and revenue
sustainability.
RCTC’s toll policy goals and objectives are guidelines for
developing specific policies and business rules that inform the toll collection aspects of the design and
operation of the I-15 Express Lanes. Given the corridor’s adjacency to the SR-91 corridor, and the more
recent effort by RCTC in setting policies and goals for Express Lanes in that corridor, the toll policy goals
for I-15 are similar to those developed by RCTC for the Riverside 91 Express Lanes to provide for regional
consistency.
Background:
RCTC, in cooperation with the Caltrans, is proposing a project to improve traffic flow and reduce
congestion on a portion of I-15. The project proposes to construct two tolled Express Lanes generally in
each direction between the I-15/Cajalco Road interchange and the I-15/SR-60 interchange. All proposed
improvements are anticipated to be constructed within existing Caltrans right of way, with the majority
of the improvements occurring within the existing I-I5 median.
According to the I-15 Tolled Express Lane Corridor Improvement Program Draft Forecast Traffic Volume
Development Report, the primary purpose of the project is to address current and future (2040) travel
demand and improve traffic operations on the I-15 corridor, which has been identified as a corridor that
needs capacity improvements to address existing and projected capacity deficiencies from the accelerated
growth and development that has taken place in communities along the I-15 corridor and is expected to
continue. As a result of the on-going accelerated growth and development, the I-15 corridor will
experience increased congestion, longer commute times, increased energy consumption, air pollution,
higher accident rates and the degradation of the freeway mainline, local interchanges, and the adjacent
local arterials. The operational breakdown of these facilities is expected to have significant adverse
impacts on the economic vitality of the region and the transport of goods and services along this corridor.
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Recommendation:
RCTC staff recommends the following goals for the I-15 Express Lanes:
1. Provide Express Lane customers with a safe, reliable, and congestion free trip.
2. Deliver exceptional, consistent, and responsive customer service.
3. Enact toll policies that balance commute choice and lane availability for all customers.
4. Provide the infrastructure and an incentive for ridesharing and increased transit use as an
alternative to driving alone.
5. Generate sufficient revenue to meet Express Lane financial obligations to pay current and long-
term costs.
6. Use surplus revenues for transportation improvements exclusively within the Interstate 15
corridor.
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Toll Policy Summary
# Policy Topic Area Policy Recommendation
Toll Policy
Goal(s)
Met
Page
1 Toll Pricing Objectives Optimize person throughput in the
corridor while meeting debt obligations. 1,3,4,5 6
2 Toll Pricing Objectives
Establish toll pricing to routinely achieve
free-flow speeds of 60-65 mph, always
exceeding the 45 mph federal minimum
requirement.
1 6
3 Hours of Operation Charge tolls 24 hours a day, seven days a
week. 3,5 7
4 Carpool Occupancy
Requirement
Define carpools as vehicles occupied by 3
or more persons. 3,4 8
5 Toll Interoperability
Adopt the national interoperability
standard for automated toll collection
systems when adopted by the toll
industry.
2 10
6 Toll Interoperability
Adopt the new state interoperability
standard for automated toll collection
systems when adopted by the California
Toll Operators Committee.
2 10
7 Project Development Costs
Fund project development costs by
current and future Measure A sales tax,
toll revenue, and state and federal grants.
3,5 12
8 Operations and Maintenance
Costs
Fund operations, maintenance, and toll
enforcement costs by toll revenue. 2,5 14
9 Project Repayment
Repay Measure A sales tax bonds and toll
revenue bonds with future Measure A and
toll revenue, respectively.
5 16
10 Use of Revenue
Use surplus revenue to fund Interstate 15
corridor transportation investments. 2,3,6 17
11 Enforcement
Enforce I-15 Express Lanes toll violations
through agreement with the California
Highway Patrol and any future state or
federal toll violation laws.
1,2 18
12 Operations and Maintenance
Responsibilities
Maintain Express Lanes and toll systems as
a responsibility of RCTC. 1,2 20
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# Policy Topic Area Policy Recommendation
Toll Policy
Goal(s)
Met
Page
13 Operations and Maintenance
Responsibilities
Perform customer service patrol and
incident management as a responsibility of
RCTC in cooperation with Caltrans and
other jurisdictions.
1,2 20
14 Operations and Maintenance
Responsibilities
Provide customer service and the account
relationships as a responsibility of RCTC. 2,5 20
15 Signage
Provide toll signage meeting the latest
California Manual of Uniform Traffic
Control Devices Standards.
1,2 22
16 Express Bus Integration Encourage express bus use through toll
policies and Express Lane operations. 3,4,6 23
17 Design – Facility Ingress and
Egress
Design the roadway and ingress and egress
locations meeting Caltrans design
standards where feasible and practical.
1,2 25
18 Design – Number of Lanes Construct and operate two Express Lanes
in each direction where possible. 1,2,5 27
19 Toll Pricing Method Use Dynamic Pricing to determine the toll
price. 1,3,5 28
20 Toll Exemptions and
Discounts
Provide toll discounts according to
legislation and for operations and
maintenance vehicles.
1,2 30
21 Toll Payment Method Require all vehicles to have a transponder
at time of travel. 1,2,4 33
22 Mobile Interface
Implement Mobile Web for FasTrak®
customers, but defer the Mobile Toll
Payment Application.
1,2,3 35
23 High Occupancy Vehicle
Declaration Options
Identify HOV3+ carpool customers via a
switchable transponder. 1,2,4 36
24 Express Lane Operations
Facility
Locate the call center, customer service
center and traffic management center and
administration in close proximity to the
Express Lanes.
2 38
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1 – 2. Toll Pricing Objectives
Description:
Express lane pricing serves as a tool to regulate demand and preserve optimal operating conditions. A
primary goal of express lanes is to maintain priority access for high occupancy vehicles (HOVs), buses and
vanpools to achieve high person throughput. In addition, federal requirements specify minimum
operating conditions for HOV and express lanes and prescribe the use of pricing as a means of meeting
those requirements. Express lane pricing also generates revenue that can be used to support project
development, operating and maintenance costs, and other improvements.
Recommendation:
1. Optimize person throughput in the corridor while meeting debt obligations.
2. Establish toll pricing to routinely achieve free-flow speeds of 60-65 mph, always exceeding
the 45 mph federal minimum requirement
Background:
A common goal of express lane projects around the country is to optimize the performance of the lanes
using pricing. The performance of express lanes can be measured in a number of ways, including person
throughput. And although not often stated as a primary goal of express lanes, revenue generation is
another measure of performance. Optimizing person throughput in express lanes is achieved by
maintaining priority service for HOVs, buses and vanpools by offering toll discounts and ensuring that the
express lanes maintain free-flow conditions for these vehicles.
Federal requirements define a degraded HOV or express lane facility as one that does not meet a minimum
average operating speed of 45 mph for 90 percent of the time over a 180-day monitoring period during
weekday peak hours. The requirements specify varying the toll charged to vehicles to bring a degraded
facility into compliance. As described in Section 19, dynamic pricing will be used to manage demand in
the Express Lanes. The pricing algorithm used to calculate the toll rates can be calibrated to ensure that
free-flow speeds of 60-65 mph are routinely achieved in the Express Lanes. Additionally, tolls can be set
to ensure that the project generates revenue that will be used to service debt obligations.
Assessment:
Optimizing person throughput is a common goal of express lane projects and is achieved by using pricing
as a mechanism to maintain priority access for vehicles carrying multiple occupants. Pricing will also be
used to ensure that the federal minimum operating requirements are met and that the Express Lanes
generate revenue necessary to service debt obligations.
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3. Hours of Operation
Description:
Express lane hours of operation define when toll collection will occur. Toll collection can occur during
traditionally defined peak periods or extended peak periods (part time), or can occur 24 hours a day, 7
days a week (full-time). Under part-time operations, all passenger vehicles would be allowed to access
the Express Lanes during off-peak hours. Under full-time operations, a minimum toll rate would be
charged during off-peak hours.
Recommendation:
Charge tolls 24 hours a day, seven days a week.
Background:
Express lanes hours of operation generally fall into one of the following categories:
1. Part-time operations – Toll collection occurs during defined periods of the day. When toll
collection is not in effect, the express lanes are open to all vehicles. Toll collection can occur
during defined morning and evening peak periods (e.g., 5am-9am and 3pm-7pm) or during
extended daytime hours (e.g., 5am-7pm).
2. Full time operations – Toll collection is in effect 24 hours a day, 7 days a week. During non-
peak times, the toll rate is often set to a minimum rate.
All HOV lanes in the Southern California region operate full time, with the exception of SR-14 between
Santa Clarita and Palmdale and SR-60 from Day Street to Redlands Boulevard. This is because Southern
California freeways experience sustained hours of congestion, with relatively short off-peak hours. Under
such conditions, part-time HOV operation would not be viable. Similar to the region’s HOV facilities, all
current and planned express lane facilities within the SCAG region are operating or will be operating with
full-time tolling. The 91 Express Lanes in Orange County and the extension into Riverside County operate
24/7, and the I-15 Express Lanes project planned in San Bernardino County has also adopted a 24/7 policy.
Having consistent policy helps enforcement and may contribute to a better understanding and reliance
on the express lanes network whenever congestion occurs.
Assessment:
Full-time tolling on the I-15 Express Lanes is recommended to maximize efficient operation of the Express
Lanes and general purpose lanes, and to be consistent with adjoining express lane facilities on the SR 91
and the planned I-15 Express Lanes in San Bernardino County.
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4. Carpool Occupancy Requirement
Description:
The HOV occupancy definition establishes the minimum occupancy requirements for discounted and/or
free travel within express lanes. This is important because there will be different traffic and revenue
results if carpools are defined as two or more persons per vehicle (HOV-2+) or three or more persons per
vehicle (HOV-3+).
Recommendation:
Define carpools as vehicles occupied by 3 or more persons.
Background:
Under Federal requirement (23 USC § 166), HOV and express lanes
facilities must maintain a minimum speed of 45 mph. Caltrans has the
responsibility of maintaining operations for the state’s HOV lanes, which
includes the authority to make operational changes (including
occupancy) provided they are compliant with federal and state
regulations. Multiple sections of California law pertain to HOV policies on
express lanes. The specific legislative authorization given to each facility
in the state typically provides that particular entity the authority to set
rates and HOV policies on the respective facilities.
RCTC’s application for the I-15 Express Lanes Project approved by the
California Transportation Commission (CTC) states that vehicles with
three or more occupants will be allowed entry into the Express Lanes at
no cost initially. The Application acknowledges that it may be necessary
to charge for HOV-3+ in the future as demand for the Express Lanes increases.
According to the 2013 CA HOV Lane Degradation Report published by Caltrans, many HOV facilities in the
Southern California region are currently experiencing various degrees of performance degradation with a
HOV-2+ minimum occupancy requirement. As the region’s express lanes network expands, and demand
increases, the need to increase the minimum occupancy requirement becomes more apparent.
Currently, there are three existing and four planned (excluding this Project) express lane facilities in
southern California. The current practices for carpool occupancy policy are summarized as follows:
Existing Facilities
x Metro I-10 ExpressLanes – HOV-3+ toll-free during peak periods; HOV-2+ toll-free all other times
x Metro I-110 ExpressLanes – HOV-2+ toll-free
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x OCTA 91 Express Lanes – HOV-3+ toll-free, with the exception of eastbound PM peak period
operating with discount toll rates for HOV-3+
Planned Facilities
x OCTA 405 Express Lanes –Pending results of the Traffic and Revenue Study
x SANBAG I-10 Express Lanes – HOV-3+ toll-free
x SANBAG I-15 Express Lanes – HOV-3+ toll-free
x Riverside 91 Express Lanes – HOV-3+ toll-free, with the exception of eastbound PM peak period
operating with discount toll rates for HOV-3+
Assessment:
HOV-3+ is recommended as the minimum occupancy requirement for discounted travel for the I-15
Express Lanes. This is consistent with policy recommendations in the SCAG Regional Express Lanes
Concept of Operations and the adjoining SR-91 in Orange/Riverside Counties and future I-15 Express Lanes
in San Bernardino County.
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5 – 6. Toll Interoperability
Description:
Toll interoperability refers to the ability for customers to use multiple toll facilities with a single toll
account. Currently, there are various tolling protocols used across the United States to communicate
between the in-vehicle toll transponders and roadside toll readers and only a few of the systems allow a
customer to use the same toll transponder at other facilities across state lines. There are national and
state initiatives to adopt new interoperability standards.
Recommendation:
5. Adopt the national interoperability standard for automated toll collection systems when
adopted by the toll industry.
6. Adopt the new state interoperability standard for automated toll collection systems when
adopted by the California Toll Operators Committee.
Background:
The protocol for the exchange of transponder information for toll facilities in California is specified by Title
21 of the California Code of Regulations. The transponders used by California toll agencies are commonly
referred to as Title 21 transponders. These transponders are branded as FasTrak® and can be used on any
of the California toll facilities. California is the only state currently using the Title 21 transponders.
In 2012, the federal government passed Moving Ahead for Progress in the 21st Century, MAP-21, calling
for a national toll interoperability by 2016. The International Bridge, Tunnel, and Turnpike, Authority
(IBTTA) is the worldwide association representing toll facility owners and operators and the businesses
that that serve them. IBTTA has formed an Interoperability Committee that is working to advance the goal
of achieving national interoperability by 2016. They are in the process of selecting the transponder
protocols that will undergo further testing and analysis. The Title 21 transponders are not being
considered for the national standard.
Concurrent with the efforts of IBTTA, the California Toll Operators Committee (CTOC), which was formed
to facilitate interoperability within California, has developed a Transition Plan to replace the legacy
California protocol (referred to as “Title 21”) with a newer and less expensive protocol (referred to as
“6C”). This plan proposes that all toll facilities in the state be able to recognize the 6C protocol by 2018
Switchable Title 21 Legacy Title 21 WSDOT 6C Sticker
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with full transition by 2020. The 6C protocol is also one of the final protocols being evaluated for the
national standard and CTOC is represented in the discussions regarding national interoperability.
Assessment:
The I-15 Express Lanes will be consistent with the interoperability standards currently being assessed at
the national and state levels. In doing so, I-15 Express Lanes customers will only have to establish a single
toll account to travel on all toll facilities in the state and, depending on the outcome of the national
interoperability discussions, may be able to use their account to travel on toll facilities across the country.
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7. Project Development Costs
Description:
The I-15 Express Lanes will require funding for project capital costs, necessary for the final design,
construction, and initial deployment of the Express Lanes.
Capital costs include all items necessary to build new lanes or
retrofit existing lanes in order to provide an Express Lane
facility, including infrastructure construction, toll collection
implementation, and equipment. The funds for capital costs
may come from a number of sources, including Riverside
County “Measure A” sales tax revenue or state and federal
grants. In addition, bonds could be issued or a federal loan
obtained for capital costs that are leveraged based on these
dedicated tax revenue sources and/or toll revenues from the actual Express Lane facility.
Recommendation:
Fund project development costs by current and future Measure A sales tax, toll revenue, and
state and federal grants.
Background:
Riverside County Measure A Sales Tax
Measure A is a Riverside County half-cent sales tax dedicated to
transportation. Voters approved the Measure A program in 1988, which
has raised over $1 billion for major highway and local road projects
throughout Riverside County. Voters extended Measure A in 2002,
ensuring that the program will continue to fund transportation
improvements through 2039.
Federal Funding
In addition to local funding through Measure A, there are multiple federal programs facilitated through
the FHWA that could potentially be used to fund the I-15 Express Lanes. These programs are intended to
award funds to projects that upgrade facilities in order to reduce congestion or improve safety. These
sources could include, but are not limited to, the Surface Transportation Program, the Highway Safety
Improvement Program, Congestion Mitigation and Air Quality funds, or a loan awarded through the
Transportation Infrastructure Finance and Innovation Act (TIFIA).
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State Funding
California state funding could potentially be available through the State Transportation Improvement
Program (STIP). The CTC administers the STIP, which awards funds to eligible highway projects
programmed by county transportation agencies.
Bonds
Many express lane projects throughout the country require some level of financing or debt. A limited tax
obligation bond is issued by a government entity which is secured by a pledge of a specific tax revenue
and can be used to fund certain capital improvements. However, the ability of a priced managed lane to
collect toll revenue creates a dedicated funding source, which could be used to issue and repay a bond.
These toll revenue bonds are the most popular to be issued by toll facilities. The authorizing statute for
the I-15 Express Lanes (Streets & Highways Code Section 149.8) permits RCTC to issue bonds to finance
the project.
Assessment:
Financing a project through the issuance of bonds or other means, allows for projects to offer the public
more immediate benefits of transportation infrastructure, while spreading the costs of that infrastructure
over the life of a project. In this way, the additional interest cost paid by the agency is outweighed by the
mobility and economic benefits of having the project available more quickly. Capital costs for the I-15
Express Lanes are to be funded through current and future Riverside County Measure A sales tax revenues
and project toll revenues through bond and TIFIA loan financing. Specifically, the recommendation is that
sales tax revenue bonds may be issued by RCTC and repaid through Measure A sales tax revenues, while
toll revenue bonds may also be issued and a TIFIA loan executed with repayment ensured through toll
revenues collected by the I-15 Express Lane facility. In addition, it is recommended that additional State
and Federal discretionary grant opportunities are sought to supplement project funding. RCTC’s project
plan of finance is currently being developed as part of project financing activities and will be brought for
Board approval in the future.
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8. Operations and Maintenance Costs
Description:
The I-15 Express Lanes will require funding for ongoing
operation and maintenance costs associated with the
project. Toll collection and dedication to enhanced
traveler benefits make express lanes unique when
compared to other highway projects, and often require
greater resources and funding for the operation and
maintenance of these services. The cost of express lane
operations includes toll collection, standard operations,
enhanced enforcement, incident response services, and
toll system and facility maintenance. Operation and
maintenance activities require a dedicated funding
source in order to be viable, which could include local,
state, or federal revenues, in addition to actual toll revenues collected as part of the project.
Recommendation:
Fund operations, maintenance, and toll enforcement costs by toll revenue.
Background:
As with all transportation infrastructure, a dependable and dedicated source of funding is necessary for
operations and maintenance. This is especially true for express lanes, where enhanced services can be
necessary to offer reliable travel time savings to toll paying customers. Express lanes are also unique in
that the revenue collected from tolls is able to be used as a dedicated source of operation and
maintenance funding.
The following are general express lanes operations and maintenance costs:
Toll Collection Costs
Toll collection costs include all costs associated with processing tolls payments, including the labor and
materials required to manage customer accounts, perform license plate image reviews, process toll
violations and provide general customer service. In addition, the cost of distributing and managing
transponder inventory is included.
Standard Operation Costs
Standard operation includes costs associated with labor and equipment necessary to manage express lane
operations, including personnel to monitor traffic and toll operations, generate reports, public outreach,
management and oversight, etc.
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Enhanced Enforcement
In order to manage express lanes demand, it is important that the vehicles using express lanes are either
paying the posted toll or meeting the HOV requirement. A thorough enforcement program including the
presence of the California Highway Patrol (CHP) is necessary to maintain motorist compliance.
Incident Response Services
In order to offer a dependable travel time savings, it is important that incident response resources be
available to remove any disabled vehicles or objects which may prevent free-flow conditions.
Toll System and Facility Maintenance
Maintenance costs associated with express lanes include the inspection, upkeep, and replacement of the
facility itself and items necessary for toll operation including roadside toll collection equipment and
infrastructure, communications infrastructure, and all other hardware and software elements.
Assessment:
It is recommended that operation and maintenance costs for the I-15 Express Lanes be funded through
toll revenue. Under this assumption, the resources and services necessary for Express Lanes operations
will be funded from the project itself. Funding operations through project revenue will require that
Express Lane tolls are set at a rate that ensures mobility and travel time benefits to customers, while also
generating sufficient revenue to effectively operate the Express Lanes and meet debt obligations.
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9. Project Repayment
Description:
As described in Section 7, sales tax and toll revenue bonds are anticipated to be issued by RCTC and a
federal TIFIA loan executed to finance the I-15 Express Lanes development costs. Sales tax revenue bonds
are to be backed by future Measure A tax revenues and toll revenue bonds are to be backed by future
revenues generated by the Express Lanes. Therefore, funds for the repayment of these bonds will be
obtained through revenues to be generated by the Measure A sales tax and operation of the Express
Lanes.
Recommendation:
Repay Measure A sales tax bonds and toll revenue bonds with future Measure A and toll
revenue, respectively.
Background:
The authorizing statute for the I-15 Express Lanes (Streets & Highways Code Section 149.8) permits RCTC
to issue bonds to finance the project. It is RCTC’s intent to issue bonds backed by both Measure A sales
tax revenues and future toll revenues and to repay the bonds using these revenue sources.
Assessment:
Consistent with the obligations of issuing bonds, RCTC will repay bonds using revenues generated by
Measure A sales taxes and Express Lane tolls.
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10. Use of Revenue
Description:
Express lanes charge tolls and generate toll revenue as a normal function of operation. The I-15 Express
Lanes will require an expenditure plan for all revenue, outlining what activities or functions will be funded
from collected toll payments. As stated in Section 9, it is recommended that toll revenues should be used
toward repayment of bond debt issued on behalf of the project and also to fund facility operations,
maintenance, and enforcement. However, net excess revenue may remain after payments toward
operation and maintenance costs and debt service obligations. There are multiple projects and programs
which could be funded through the net excess toll revenue from the I-15 Express Lanes.
Recommendation:
Use surplus revenue to fund Interstate 15 corridor transportation investments.
Background:
The goal of most express lane facilities is to generate enough revenue to cover basic operations and
maintenance, meet debt obligations (if applicable), as well as to fund replacement and upkeep to the
extent that adequate revenue is available. Other facilities dedicate portions of net excess revenue to fund
enhanced transit operations within the express lane facility, such as I-15 in San Diego and I-95 in South
Florida. Statutes for the Metro I-110 and I-10 ExpressLanes in Los Angeles County state that toll revenue
must first cover the costs incurred in connection with implementation/operation of the program. Metro
reinvests surplus toll revenue into the corridor through a grant program. In addition, the 91 Express Lanes
in Orange County have adopted the policy of directing net excess revenues to capital improvements within
the SR-91 corridor.
The authorizing statute for the I-15 Express Lanes (Streets & Highways Code Section 149.8) permits excess
toll revenues to be used for the following purposes:
(A) To enhance transit service designed to reduce traffic congestion on I-15 or to expand travel
options along I-15. Eligible expenses include transit operating costs, acquisition of transit vehicles
and transit capital improvements.
(B) To make operational or capacity improvements designed to reduce congestion or improve the
flow of traffic on I-15. Eligible expenses include any phase of project delivery to make capital
improvements to onramps, connector roads, roadways, bridges, or other structures on I-15.
Assessment:
The toll revenue collected as part of the I-15 Express Lanes operations will be used primarily to fund
operation, maintenance, and enforcement costs of the facility, as well as to meet debt obligations for any
revenue bonds issued as part of the project. Any remaining net excess revenue will be used to fund
transportation improvements within the I-15 Express Lanes corridor consistent with authorizing statute.
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11. Enforcement
Description:
Express lanes require effective enforcement policies and programs to operate successfully. Enforcement
of vehicle occupancy requirements and toll payment is critical to protecting eligible vehicles’ travel time
savings and safety. Visible and effective enforcement promotes fairness and maintains the integrity of the
facility to help gain acceptance among users and nonusers.
Recommendation:
Enforce 1-15 Express Lane toll violations through agreement with the California Highway Patrol
and any future state or federal toll violation laws.
Background:
Adequate and effective enforcement policies
and incident management are integral elements
to express lanes operations to ensure that the
facilities are operating at the intended level of
performance. Enforcement of vehicle
occupancy and/or toll payment requirements is
critical to protecting eligible users’ travel-time
savings and safety. Visible and effective
enforcement promotes fairness and maintains
the integrity of the facility to help gain
acceptance among users and non-users.
The enforcement concept for many express lane
facilities around the country involves a combination of manual and automated enforcement strategies.
Manual enforcement requires CHP officers to be present during the peak hours to serve as a visual
deterrent and to monitor vehicles to ensure they are complying with express lane operating policies.
Observation areas are provided at strategic locations for officers to park and monitor beacons that
illuminate when a vehicle passes through with a switchable transponder (see Section 23 of this report) set
to a high-occupancy setting. Beacon lights provide a visual cue for officers to visually inspect the vehicle
to verify whether it meets the occupancy requirement. The beacons can also be used to indicate when no
transponder or an invalid transponder was detected and can be strategically placed to support stationary
enforcement as well as enforcement by officers driving the corridor.
CHP will also be relied upon to enforce all other moving violations, including illegal crossing of the express
lanes buffer and the requirement for vehicles to have properly mounted license plates.
In addition to manual enforcement, License Plate Recognition (LPR) cameras will be located at toll points
to capture the license plates of vehicles for which no transponder was detected. If the license plate is able
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to be matched to an account, then the toll amount will be deducted from the account. Otherwise, the
license plate information is sent to the Department of Motor Vehicles (DMV) to determine the address of
the registered owner for issuance of a toll violation.
In the Southern California region, HOV and express lanes enforcements are generally conducted by the
CHP in conjunction with automatic tolling systems. The four operating express lane facilities in Southern
California, Metro I-10 ExpressLanes, Metro I-110 ExpressLanes, OCTA 91 Express Lanes, and SANDAG’s I-
15 Express Lanes are all under contract with CHP to conduct violation enforcement. These facilities also
employ beacon lights and CHP observation areas where possible.
Assessment:
Given national experience, including experience with the four express lanes operated in Southern
California, manual enforcement is a proven component of successful express lane operations. The
presence of CHP vehicles instills confidence to customers and serves as a deterrent for those that may
violate. RCTC will establish an agreement with CHP officers to enforce the I-15 Express Lanes and provide
CHP the necessary tools such as enforcement beacon lights and access to transponder information to
effectively enforce. In addition, LPR cameras will be used to enforce the requirement for vehicles to carry
a transponder.
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12 – 14. Operations and Maintenance Responsibilities
Description:
Express lanes operations and maintenance responsibilities can be managed in a number of ways. These
responsibilities include the maintenance of all equipment associated with the toll system, providing
oversight of operations and incident management, and providing customer service to manage customer
accounts. Each of these responsibilities is integral to the overall performance and operation of the express
lanes. Express lane implementing agencies can use agency staff, contract staff or share responsibilities
with other agencies.
Recommendations:
12. Maintain Express Lanes and toll systems as a responsibility of RCTC.
13. Perform customer service patrol and incident management as a responsibility of RCTC in
cooperation with Caltrans and other jurisdictions.
14. Provide customer service and the account relationships as a responsibility of RCTC.
Background:
Express lane operation and maintenance functions require dedicated resources to maintain hardware and
software, monitor performance and manage customer accounts. These functions are described in more
detail below.
Toll Systems Maintenance
The maintenance of toll systems includes the inspection, upkeep, and replacement of the items necessary
for toll operations and the supporting infrastructure. Roadside toll collection equipment, communication
network components, servers and workstations are all elements of a working toll system that require
routine maintenance. Most express lane operating agencies enter into contracts with toll service
providers to not only design and construct the toll systems, but also to operate and maintain them for
some period of time. The toll system providers are required to develop maintenance tracking systems that
keep track of the maintenance requirements for all elements of the toll system. These systems send alerts
when there is an equipment malfunction, track maintenance response times, and keep track of equipment
inventory.
Performance Monitoring and Incident Management
An important component of express lane operations is the ability to monitor traffic performance in real-
time to ensure that the express lanes are maintaining optimum conditions. This is accomplished using
roadside vehicle detection equipment and closed-circuit television cameras that send real time
information to a facility where operators can monitor. Operators have the ability to override the toll
system (e.g., display a message such as “HOV ONLY”) when conditions warrant and to coordinate with
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Caltrans, CHP and other jurisdictions as needed. In addition, operators have the ability to dispatch tow
trucks to clear incidents.
Some express lane operators choose to co-locate their express lane
monitoring functions within a regional monitoring center and others choose
to establish a dedicated monitoring facility. An example of a regional
monitoring center is the Inland Empire Transportation Management Center
(IETMC), which serves as an intermodal traffic management facility for San
Bernardino and Riverside Counties and is staffed by both Caltrans and CHP
personnel. The IETMC opened to service in 2011 and is located in the City of
Fontana at the interchange of the I-15 and I-210.
Customer Service
Customer service includes all of the functions related to account management, payment processing,
transponder distribution, violation processing and providing general customer support. Some of these
support activities, often referred to as “back office” activities, can take place at offsite facilities. Examples
of activities that can be performed offsite include call taking and license plate image review. However, the
location(s) of some customer service functions are ideally located in close proximity to the express lanes,
including walk-in customer service, customer call center and transponder distribution.
Assessment:
Express lane operating agencies typically procure a contractor to carry out customer service
responsibilities due to the amount of specialized systems and labor required. RCTC will contract with a toll
services provider to design, implement, operate and maintain all aspects of the I-15 Express Lanes toll
system. The RCTC Operations Center (see Section 24) will serve as the hub of all customer, maintenance,
and operating activities.
Inland Empire Transportation
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15. Signage
Description:
The California Manual of Uniform Traffic Control Devices (California MUTCD) provides uniform standards
and specifications for all traffic signage in California. The most recent version of the California MUTCD,
published in 2014, includes signing guidelines and requirements for express lane facilities. These
requirements are intended to standardize the way that express lanes throughout the state are signed to
make it easier for the traveling public to understand express lane operating requirements.
Recommendation:
Provide toll signage meeting the latest California Manual of Uniform Traffic Control Devices
standards.
Background:
The general signing requirements for all new highway projects, including express
lanes, must comply with the 2014 California MUTCD. The California MUTCD
includes requirements for different types of express lane configurations and
operating requirements. Of particular relevance to the I-15 Express Lanes, are
those signs that depict a restricted access facility where all vehicles in the express
lanes are required to have a FasTrak® account.
Express lane signs included in the California MUTCD generally fall into the following categories:
x Overhead-mounted signs designating the start and end of the express lanes as well as
intermediate access points.
x Overhead-mounted pricing signs that display the toll amount to given downstream locations. In
accordance with the guidance in the MUTCD, pricing signs display the current toll to no more than
two downstream destinations. Changeable message elements will be used to indicate the toll rate
to travel to the destination shown. These signs will also specify the HOV occupancy requirement
and that a FasTrak® account is required for vehicles to use the facility.
x Median mounted and overhead signs that display the carpool occupancy requirement, the
FasTrak® account requirement and hours of operation.
Assessment:
The I-15 Express Lanes signage will conform to the standards in the California MUTCD. The design and
implementation of the signage will be the result of several sign workshops and plan reviews that will
include Caltrans and the FHWA.
Example Pricing Sign
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16. Express Bus Integration
Description:
Transit is an important component in express lanes. If managed through variable pricing to maintain a
minimum level of service, express lanes create efficient and reliable transit corridors compared to
previously congested freeways. Of the existing HOV and express lanes facilities in the southern California
region, most are already served by express bus services. Operating express bus service on express lanes
offers several key benefits:
x Shortens Travel Times
x Improves Travel Time Reliability
x Lowers Operating Costs
x Increases Person Throughput
x Encourages Carpooling and Transit Use
x Addresses Equity Concerns
x Builds Public Support
Recommendations:
Encourage express bus use through toll policies and Express Lane operations.
Background:
Currently, the Riverside Transit Agency (RTA) provides eight express bus
services throughout Riverside County, with one route (CommuterLink
Express 206) providing service along I-15 between Temecula and Corona.
The CommuterLink Express – Route 206 (Temecula-Murrieta-Lake Elsinore-
North Main Corona Metrolink Station) runs daily during weekdays on
approximately 30-minute headways, and the general fare costs $3.00 each
way (free with valid Metrolink Pass). Route 206 provides connections for
commuters travelling from Riverside County to other regions via the North
Main Corona Metrolink station.
In anticipation of the 91 Express Lanes extension in Riverside County, the RTA already has two new
RapidLink express bus routes programmed for deployment in 2017. These two routes, RapidLink 200 and
205, will provide connections between Riverside and Anaheim as well as Temecula and Anaheim via the
91 Express Lanes. The proposed I-15 Express Lanes will provide the opportunity for further expansion of
express bus services along the corridor.
Similar to express bus benefits, the I-15 Express Lanes can provide opportunities for enhancing and
promoting carpooling/vanpooling by commuters. Currently, there are eight Caltrans Park and Ride lots
along the I-15 corridor within Riverside County. Of the eight existing lots, three are located within the I-
15 Express Lanes Project corridor:
RTA CommuterLink Express
services
Nicholas Ventrone / The Transit
Coalition
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x Canyon Community Church Park And Ride (1504 Taber Street, Corona) – 75 spaces
x Norco @ 6th Street Park And Ride (3945 Old Hamner Road, Norco) – 100 spaces
x Mira Loma Park and Ride (12105 Limonite Avenue, Mira Loma) – 76 spaces
Specialized Transit Services
It should be noted that not only will the fixed route bus service discussed benefit from the I-15 Express
Lanes, but also the Specialized Transportation Program funded by RCTC via Measure A funding along with
federal funding from the Job Access Reverse Commute (JARC) and New Freedom (NF) programs. These
specialized transit services (Dial-A-Ride paratransit) will most likely use the I-15 Express Lanes. In addition,
a handful of non-profit and special criteria providers that operate specialized transportation will also
benefit from using the I-15 Express Lanes.
Physical and Policy Considerations
Many of the physical design considerations for integrating bus service are similar to express lanes and
HOV lanes, which have well-established design criteria. Besides the physical design, each express lane
project has a unique set of policies in place that influences how well transit is integrated in a particular
corridor. Establishing a set of policies that improves transit service and capacity is also often essential in
building public support for often controversial toll lane projects and helps to neutralize the perception
that Express Lanes are “Lexus Lanes” that primarily benefit those with higher incomes.
Assessment:
Encouraging transit and offering benefits for express bus service is a key component of the I-15 Express
Lanes project. Coordination with RTA will take place during the design of the Express Lanes to ensure that
transit needs are taken into consideration.
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17. Design – Facility Ingress and Egress
Description:
This policy is related to the design of access locations, where vehicles can enter and exit the I-15 Express
Lanes. Regulating access is one of the fundamental tools to manage traffic flow in the express lanes, and
therefore, it is important to select the access points and design treatment early in the planning phase
along with the separation type to help minimize weaving conditions.
Recommendation:
Design the roadway and ingress and egress locations meeting Caltrans design standards where
feasible and practical.
Background:
Access treatments for express lane facilities fall into the following three categories:
Grade-separated direct access drop ramps Grade-separated drop ramps provide access to and from the
express lanes using dedicated grade direct access ramps. These types of ramps generally provide access
from adjacent freeways/arterials and park and ride facilities for express bus operations, and are desirable
where sufficient right-of-way and high traffic volumes in both the express lanes and general purpose lanes
warrant the need for such exclusive access. An example of a grade-separated drop ramp is the SR-91
eastbound direct connector to the southbound I-15 and vice versa being constructed as part of RCTC’s SR-
91 Corridor Improvement Project.
At-grade limited access
At-grade limited access provides access to and from the express lanes at
designated locations, typically through at-grade access openings that
serve as ingress, egress or combined ingress and egress. Physical barriers
or painted striping separates the express lanes from the adjacent general
purpose lanes between access locations. Three different approaches for
providing at-grade limited access include:
x Weave zones – provides combined ingress and egress by short
breaks to the physical barriers or striping at designated locations.
x Weave lanes – similar to weave zones, except movement is
facilitated by a change lane, which isolates the weaving from
both the express lanes and the general purpose lanes, thereby minimizing the potential for
unstable flow.
x Merge lanes – provide dedicated and separated ingress and egress (acceleration and
deceleration) lanes. The merge lanes allow drivers the opportunity to adjust their speeds to match
At-grade limited access
configuration on LA Metro
ExpressLanes
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the lane they are merging into. This design treatment further reduces the potential for unstable
flow, as conflicts are avoided in the access lane.
Continuous access
Continuous access allows vehicles to enter and exit the express lanes for the entire stretch without any
specific ingress/egress treatments. The striping that separates the express lanes from the general purpose
lanes are generally skip striped.
Assessment:
A limited access configuration is recommended for the I-15 Express Lanes because it can reduce toll
evasion, ensure greater access control, and is consistent with the access configuration of existing Southern
California HOV and express lanes. Further, a limited access configuration is less complicated to design and
has a far lower construction cost than direct access ramps and does not require as much toll equipment
as may be required for continuous access. Vehicles will be able to access the express lanes at intermediate
access points that provide access to local exits and interchanges. Between these points, access will be
restricted to prevent weaving and improve overall mobility. A map of proposed access locations is
accessible at http://i15project.info/express_lanes_access.php.
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18. Design – Number of Lanes
Description:
The number of express lanes to be implemented for a particular project is dependent upon several
variables, including traffic congestion, occupancy requirements and availability of existing right of way.
The Project Approval Document for the I-15 Express Lanes generally includes a two lane configuration in
each direction based on traffic and engineering analysis. This configuration is intended to add capacity,
improve operations and fits within existing right of way.
Recommendation:
Construct and operate two Express Lanes in each direction where possible.
Background:
A number of criteria must be considered when evaluating the
capacity needs of an express lanes project. These include
existing and projected traffic congestion, toll discount
policies, and the cost and availability of right of way. Some
express lane projects simply convert an existing HOV lane to
an express lane, others convert an existing lane and construct
an additional lane (e.g., LA Metro I-10 ExpressLanes), and
others construct an entirely new lane or lanes (e.g., I-680SB
Express Lane in the Bay Area).
There are currently no existing HOV lanes within the I-15
project limits. The preliminary engineering performed as part
of the project identified a need for a two lane configuration in each direction to serve future traffic
demand. This configuration fits within the existing right of way and helps to ensure that the facility will be
able to sustain a high level of service.
Assessment:
The recommendation for a two lane configuration in each direction where possible is consistent with the
project schematics and serves projected traffic demand while fitting within existing right of way.
Two lane configuration on LA Metro I-10
ExpressLanes
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19. Toll Pricing Method
Description:
Express lanes use pricing to manage the number of toll paying customers using the facility. Managing the
number of users allows the express lanes to meet performance goals such as those described in Section 1
and Section 2. Variable pricing is to be used to manage traffic, whereby the cost to use the express lanes
is directly related to the level of demand for the express lanes. As demand increases, raising the tolls will
help manage demand in order to maintain federal performance requirements. Conversely, the price
decreases as demand decreases to incentivize more vehicles to utilize the available capacity. Two variable
pricing methods are currently in use on facilities across the country: time-of-day pricing and dynamic
pricing.
Recommendation:
Use Dynamic Pricing to determine the toll price.
Background:
Time-of-Day Pricing
Time-of-day pricing employs a fixed toll rate
schedule with different toll rates by travel
direction, time of day and day of the week. Time-
of-day pricing is actively used on the 91 Express
Lanes and on express lanes in Denver and
Houston. Time-of-day pricing is effective when
traffic patterns remain relatively consistent over
time. For instance, if congestion reaches the
same level at the same time every Monday, then
a static price that is capable of maintaining the
desired level of traffic volume can be used for
that time period.
With time-of-day pricing, tolls vary according to a fixed schedule, with different prices charged based on
direction of travel, day of the week, and hour of the day. The toll rates are determined based on historical
travel conditions in the corridor, and vary according to demand and congestion. The performance of
express lane facilities using time-of-day pricing requires evaluation on a regular basis to ensure that free
flow conditions are being maintained in the express lanes. If travel conditions on the express lanes
deteriorate over time, the rates should be increased. Similarly, rates can also be lowered when the express
lanes are found to have excess capacity that is not being used effectively. On the 91 Express Lanes,
performance is monitored daily and evaluated every three months.
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Dynamic Pricing
Dynamic pricing employs toll rates that vary in real time
based on actual travel conditions detected in the
corridor. Dynamic pricing is actively used on most
California express lanes, including I-10 and I-110 (Los
Angeles), I-15 (San Diego), I-680 (Alameda County), and
I-880 / SR-237 (San Jose). Dynamic pricing is effective
on facilities that have a high level of variability in
congestion throughout each day and from day to day.
For instance, if a facility does not have a peak period
that is consistent from one day to the next or has a high
rate of incidents that impact traffic, dynamic pricing
allows for the adjustment of the price to match the
actual real-time traffic conditions.
Dynamic pricing provides a real-time monitoring and response capability for express lane operations.
Dynamic pricing requires capital investment for both the algorithm and the traffic detection system and
also requires ongoing monitoring and maintenance of the pricing algorithm and traffic detection system.
Like the time-of-day pricing, dynamic pricing requires variable message signs to communicate price to
customers.
Assessment:
In order to be responsive to real-time traffic conditions that may vary from day to day, it is recommended
that the I-15 Express Lanes use dynamic pricing. Despite the higher capital costs of deployment as
compared to time-of-day pricing, dynamic pricing will be valuable to manage traffic and ensure the facility
provides reliable travel at all times. The ability to readily adjust pricing and manage demand through
dynamic pricing will allow for flexibility, particular in the critical area of overlap with the 91 Express Lanes
that use time-of-day pricing.
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20. Toll Exemptions and Discounts
Description:
Toll discounts and exemptions are required by legislation, law and by agreement with project partners.
Discounts have an impact on revenue, operations, customer service center systems and enforcement. It
is important to establish toll discounts or exemptions at an early stage to allow for the evaluation of
operational impacts and for inclusion in system design.
Recommendation:
Provide toll discounts according to legislation and for operations and maintenance vehicles.
Background:
A review of project agreements and legislation suggested that the following vehicle types require
evaluation for toll discounts.
Transit
One of the primary goals of express lane facilities is to offer enhanced transit service. California Vehicle
Code defines qualifying mass transit, paratransit and vanpool vehicles, including those that are publically
or privately funded. These vehicles will be allowed to travel toll-free in the I-15 Express Lanes at all times.
With the passage of the Fixing America’s Surface Transportation Act (the FAST Act) on December 4, 2015,
U.S. Code was amended to enable privately-owned buses servicing the public to utilize toll facilities under
the same rates, terms and conditions as other public transportation vehicles. RCTC will establish
agreements with operators to facilitate toll-free travel at all times.
High-Occupancy Vehicles
The application for the I-15 Express Lanes project approved by the CTC and the Federal Agreement
between RCTC, FHWA and Caltrans provide direction with regard to the tolling of HOVs. In both instances,
HOVs are defined as vehicles with three or more occupants (HOV-3+). The authorizing statute for the
Express Lanes (Streets & Highways Code Section 149.8) also specifies free travel for HOV-3+ vehicles
initially upon opening.
There is no mechanism to regulate the demand of HOV-3+ vehicles when there is a 100% toll discount. As
the HOV-3+ volume becomes an increasingly larger percentage of the total I-15 Express Lanes traffic, it
will become increasingly difficult for the dynamic pricing algorithm to effectively manage demand and
preserve free flow operations in the I-15 Express Lanes. Therefore, it is recommended that the speeds in
the I-15 Express Lanes be monitored to determine when the lanes are being degraded. If the average
speed in the Express Lanes drops to 60 mph three or more times in a thirty day period after three months
of operation, the HOV-3+ discount will be reduced to 50%. The 100% discount will be in place for at least
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the first three months of operation to allow for customers to adjust to the new facility and to incentivize
use of the I-15 Express Lanes by carpoolers.
Motorcycles
California Vehicle Code 21655.5(b) provides for free passage on preferential lanes for motorcycles.
Motorcycle toll transactions will be processed either through a transponder or by reading their license
plate.
Zero Emission Vehicles (ZEVs) also referred to as Clean Air Vehicles (CAV)
Legislation (AB 1721), enacted as California Vehicle Code Section
5205.5, allows motorists driving ZEVs (CAVs) displaying a DMV-issued
Clean Air Vehicle decal to travel in express lanes with a toll-free or
reduced rate toll. The statute does not mandate the rate of reduction.
The existing legislation is set to expire January 1, 2019 ahead of the
I-15 Express Lanes planned opening.
The toll discount for ZEVs (CAVs) will be 15% upon opening of the Express
Lanes.
Emergency Vehicles
California Vehicle Code 23301.5 provides for toll exemption for specifically identifiable emergency
vehicles being driven while responding to or returning from an urgent or emergency call, engaged in an
urgent or emergency response, or engaging in a fire station coverage assignment directly related to an
emergency response. The common method of processing these tolls is through a “non-revenue” account
where the transaction is processed by the back office and posted to the account in order to provide a
method of monitoring usage. RCTC will establish agr eements with the local emergency providers that will
outline the specific rules for these non-revenue accounts.
Maintenance and Operation Vehicles
In order to facilitate access to express lanes for the purposes of performing various maintenance tasks or
performing operational checks and testing, it is common for tolling authorities to grant toll-exemption for
vehicles being driven for these maintenance purposes. The common method of processing these tolls is
through a “non-revenue” account where the transaction is processed by the back office and posted to the
account in order to provide a method of monitoring usage.
Assessment:
In general, vehicles that are eligible to utilize HOV lanes in accordance with applicable federal or state law
will be allowed discounted access to the I-15 Express Lanes. This includes buses (public transit and
White and Green Clean Air
Vehicle Decals for HOV Lane Use
State of California / Dept. of
Motor Vehicles
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privately operated tour buses), vanpools, motorcycles, HOV 3+ vehicles, ZEVs, emergency vehicles, law
enforcement vehicles, and operation and maintenance vehicles. The following discount policies are
recommended for each of these vehicle types:
x In-service public transit vehicles, private buses, vanpools, and motorcycles will be 100%
discounted (toll free) at all times.
x All HOV-3+ and zero-emission vehicles (ZEVs) will be 100% discounted (toll free) for the first three
months of operation. The discount will be reduced to 50% if the average speed in the Express
Lanes drops below 60 mph three or more times in a thirty day period after three months of
operation.
x Emergency, law enforcement and Express Lanes maintenance vehicles will be 100% discounted
(toll free) at all times.
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21. Toll Payment Method
Description:
Electronic toll collection systems use automatic vehicle identification (AVI)
technology to toll vehicles. These AVI systems use in-vehicle transponders
and/or LPR cameras to identify vehicles for toll payment. Some facilities
require that all vehicles have a transponder as the primary means of toll
collection and use LPR cameras as a backup to capture vehicles that don’t
have a transponder or that have a transponder that fails to be detected.
Other facilities allow vehicles to travel without a transponder and use LPR
cameras as the primary means of toll collection; this system is known as
pay by plate tolling.
Recommendation:
Require all vehicles to have a transponder at time of travel.
Background:
Transponder-Based Toll Collection
Electronic toll collection using transponders is a proven technology with high accuracy. The cost
associated with the systems needed to process transponder transactions is lower than systems which
allow for toll payment by license plate. In addition, as California transitions from the legacy battery-
operated transponders to the new, less expensive 6C transponders, the cost for a transponder based toll
collection system will decrease even further making transponder based toll collection a far more efficient
method of collecting tolls.
Most toll facilities that rely on transponders for toll collection also include LPR cameras to capture vehicles
without a transponder to minimize revenue leakage. The license plate images are used to associate the
transaction with a toll account when a transponder is not read or to look up the registered owner’s
address for collection of the toll through a toll violation process.
As described in Section 23, HOVs are able to use switchable transponders to indicate their vehicle
occupancy status and receive the appropriate toll discount.
Pay by Plate
Pay by plate utilizes LPR cameras and Optical Character Recognition technology to identify a vehicle’s
license plate number. The automatically generated plate number is independently verified and validated
by toll operators in the customer service center, thereby increasing operational costs per toll transaction.
This technology is currently being used on Transportation Corridor Agencies (TCA) toll facilities in Orange
County, on all toll facilities in the Denver Metro Area (including express lanes), all Dallas / Ft. Worth area
toll facilities (including express lanes), Loop 375 express lanes in El Paso, and on the SR-520 and I-405
License-plate tolling equipment
Craig F. Walker / The Denver
Post
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express lanes in the Seattle area. The license plate numbers are collected and the name and addresses of
the registered users are requested from the state DMV, from which bills for all the tolls incurred during a
specific period are aggregated and sent out to collect payment. Pay by plate tolling not only requires more
processing costs, but it results in more revenue loss due to unidentifiable plates and registered owners
and lengthens the amount of time to collect toll revenue.
In a pay by plate scenario, HOVs are required to register their license plate in advance of making a trip so
the toll system can apply the appropriate toll discount.
Assessment:
Because toll payment by transponder is a proven, accurate solution with a lower transaction cost as
compared to pay by plate, it is recommended that RCTC open the I-15 Express Lanes with a requirement
that all vehicles have a transponder. Opening with a transponder requirement will encourage motorists
to open an account and obtain a transponder. LPR cameras will be used to enforce this requirement and
identify vehicles that don’t carry a transponder. This policy also allows HOVs to declare their status using
a switchable transponder as described in Section 23.
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22. Mobile Interface
Description:
Easy access to express lanes information is important to gain customer understanding and compliance.
Most toll facilities across the country maintain a website where users can find information about the toll
policies and access account information and many of these websites are accessible in a mobile format. In
addition, some facilities provide mobile applications that allow users to review recent toll activity and pay
tolls without a transponder.
Recommendation:
Implement Mobile Web for FasTrak® customers, but defer the Mobile Toll Payment Application.
Background:
Toll facilities across the country provide different mobile interfaces for customers as described below.
Mobile Website
Many websites currently include desktop and mobile versions. The mobile versions are intended to be
viewed from a mobile device such as a smartphone or tablet and typically include the same functionality
as the desktop site. A mobile website for express lanes could allow customers to access general express
lane information (operating policies, requirements for use, etc.) and to access account information.
Mobile Toll Payment Application
Depending upon business rules, some toll facilities allow users to user mobile
devices to pay tolls without the use of a transponder. For example, the TCA facilities
in Southern California allow users to pay tolls from a mobile application within five
days before or after a trip is made.
Assessment:
RCTC will require all users to carry a transponder (see Section 21), which is inconsistent with the idea of
allowing users to pay tolls using a mobile application. Therefore, a Mobile Payment Application will not
be deployed. However, users will have access to a mobile website to access Express Lanes information
and to make changes or payments to their account.
Transportation
Corridor Agency
Mobile Application
Interface
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23. High Occupancy Vehicle Declaration Options
Description:
The primary function of HOV declaration is two-fold: 1) provide a mechanism to easily separate toll payers
from those eligible to receive toll discounts, and 2) enable the efficient and effective enforcement of
occupancy violations. Two methods of occupancy declaration were considered: the use of self-declaration
lanes and switchable transponders.
Recommendation:
Identify HOV-3+ carpool customers via a switchable transponder.
Background:
There are different ways that express lanes can require toll-paying and toll-free vehicles to use the express
lanes. In Southern California, the carpool declaration options generally fall under the “declaration lane”
method (as used by the OCTA 91 Express Lanes and the Riverside 91 Express Lanes currently under
construction), and the switchable transponder method (as deployed on the I-110 and I-10 ExpressLanes
in Los Angeles County).
Self-Declaration Lanes
Many first generation express lanes involved conversion of
pre-existing, barrier-separated HOV lanes with adequate
right-of-way for positive separation between toll payers and
carpoolers. Known as the “declaration lane” option, this was
the mechanism designed and implemented on SR-91 in
Orange County, the first express lanes facility which opened in
1995. It will also be utilized on the 91 Express Lanes that are
under construction in Riverside County. Declaration lane
solutions require eligible carpools to diverge from the main
travel lanes to a separated lane at toll zones. These vehicles
are charged an appropriate discounted or zero-value toll, and
(if present) occupancy is validated by enforcement personnel
via visual scan. Vehicles without a transponder are considered violators – the same as if they traveled
through the main toll lanes without a transponder.
Switchable Transponders
This method provides a technological method for declaring carpool status on the express lanes through a
“switchable” transponder, as implemented on I-10 and I-110 in Los Angeles. Switchable transponders
allow the customer to self-declare their occupancy status on the transponder itself. The Los Angeles
transponder transmits multiple identifications (IDs), in order to associate the correct toll for a vehicle
Single occupancy vehicles (SOV) lane tolling
zone with separate declaration lane
FHWA Office of Operation/ Proposed I-95
Managed Lanes
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based upon its occupancy status. These IDs can be associated with a single
occupancy vehicle, HOV-2, and HOV-3+ setting directly on the transponder. For
compliant HOVs, the user declares the vehicle’s status on the transponder
(e.g., sliding the switch to “HOV2” or “HOV3+”), and the appropriate toll rate
would be collected. If the same vehicle is being operated without the required
occupancy, it would be required to declare appropriately on the transponder
and the correct toll would be collected. If no transponder is present (or if it is
malfunctioning), LPR (mounted on gantries or median poles) would be used to
collect full toll payment from the user (regardless of occupancy status).
Assessment:
It is recommended that the I-15 Express Lanes use switchable transponders for declaring occupancy.
Switchable transponders have been successfully deployed on other toll facilities in the state and
nationally. Also, as compared to declaration lanes, switchable transponders are more inexpensive to
deploy and do not require drivers to make weaving maneuvers while in the Express Lanes, which may
improve operational efficiency. With the enforcement strategy described in Section 11, CHP will have the
tools necessary to enforce the proper use of the switchable transponder so that violation rates can be
kept to a minimum.
Example Switchable
Transponder
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24. Express Lane Operations Facility
Description:
The I-15 Express Lanes will require a facility to house various components of the operations, including a
walk-in customer service center, customer call center, back office operations, image processing, finance
and administration, system administration and maintenance and traffic management center. RCTC will
provide the facility and the toll systems provider will supply the equipment, systems and staff to perform
the services.
Recommendation:
Locate the call center, customer service center and traffic management center and
administration in close proximity to the Express Lanes.
Background:
As described in Sections 12-14, RCTC will have the responsibility for I-15 Express Lanes maintenance,
traffic management and customer service functions. These functions would ideally be located in a single
facility to centralize I-15 Express Lanes operations and create synergies associated with co-located
services.
Four toll agencies operate in Southern California and each of them has a facility or facilities which house
the toll operations functions. Toll programs across the nation have experimented with remote staff
working from a contractor owned or sub-contracted facility. While this model has been successful for
some, it has the potential to degrade service, complicate supervisory functions and prohibit the synergy
gained from co-location of services.
The 91 Express Lanes toll operations staff is
being provided under a joint agreement with
OCTA. The 91 Express Lanes call center and walk
in staff are located at a leased facility near SR-91
and McKinley Street in the city of Corona. The
other toll operation services are located in a
leased facility near SR-91 and Weir Canyon Road
in the city of Anaheim. RCTC’s agreement with
OCTA to share toll operation services expires in
June of 2021. RCTC is currently procuring a toll
operator for the I-15 Express Lanes which will require a facility to house the toll operator and RCTC toll
operations staff, equipment and walk-in customer service location.
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Assessment:
I-15 Express Lanes operations and maintenance are the responsibility of RCTC. To ensure that the goals
for the I-15 Express Lanes are met, RCTC will be best served by co-locating the required services in a facility
in close proximity to the I-15 Express Lanes. The 91 Express Lanes have set the precedent for local
operations and customer service. Therefore, it is recommended that the customer service, traffic
management and other administrative functions be located in the local area adjacent to the I-15 corridor,
with a specific site to be determined. This facility will be referred to as the RCTC Operations Center, or
ROC.
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RIVERSIDE COUNTY TRANSPORTATION COMMISSION
TOLL POLICY AND OPERATIONS COMMITTEE
ROLL CALL
MAY 27, 2021
Present Absent
City of Beaumont X
Canyon Lake X
City of Eastvale X
City of Indian Wells X
City of Jurupa Valley X
City of Perris X
City of Wildomar X