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HomeMy Public PortalAbout04 April 30, 1990 Citizens Advisory Committee/Social Service Advisory Council040270 RIVERSIDE COUNTY TRANSPORTATION COMMISSION AGENDA CITIZENS ADVISORY COMMITTEE/ SOCIAL SERVICE ADVISORY COUNCIL 10:00 A.M., MONDAY, APRIL 30, 1990 SUNLINE BOARD ROOM 32-505 HARRY OLIVER TRAIL THOUSAND PALMS, CA 92276 PHONE # (619) 343-3456 PLEASE NOTE THE MEETING PLACE AND FOR THOSE OF YOU WHO WILL TAKE ADVANTAGE OF THE RTA BUS TRIP REMEMBER TO BE AT THE RTA OFFICES AT 1825 THIRD STREET, RIVERSIDE AT 8:15 TO 8:30 A.M. APRIL 30! - 1. Call to Order. 2. Approval of Minutes (April 2, 1990). ACTION 3. Public Comments. 4. FY 1990-91 Unmet Needs Responses. ACTION 5. Social Service Transportation Delivery ACTION Study Technical Memorandum #6. 6. Consideration of Special Meeting Prior to ACTION the Regular June 4 Meeting. 7. Other Business. 8. Adjournment. RIVERIlbE COUNTY TRANSPORTATIal COMMISSION Minutes of the Citizens Advisory Committee/ Social Service Advisory Council April 2, 1990 1. Call to Order. The meeting of the Citizens Advisory Committee/Social Services Advisory Council was called to order by Chuck Schmitt, Chairman at 1:38 p.m. at the SCAG Inland Empire Office, 3600 Lime Street, Suite 216, Riverside, CA 92501 in the Conference Room. Self -introduction of those present followed. Members present: Ray Baca Ace Atkinson Ray Baca Cathy Bechtel Rose Eldridge Don High Members absent: Anita Alcorn Terry Allen *Herbert Krauch * Excused Others present: Debra Astin, Sunline Transit Agency (Representing Lee Norwine) Paul Blackwelder, RCTC Asst Director Sandy Cook, RCTC Staff Dennis Guinaw, Sunline Transit Agency Pat Piras, RCTC Consultant Jerry Rivera, RCTC Staff Gilbert Lopez Lucia Moran Lori Nickel Rena Parker Chuck Schmitt Don Senger Clarence Swalve Joanne Moore *Leon Overton Dick Weeks " " Page 2 Minutes of April 2, 1990 Meeting Jo Sanford, Caltrans District 8 Jim Stoffer, Riverside Transit Agency (Representing Durand Rall) Hideo Sugita, RCTC Staff Marilyn Williams, RCTC Staff 2. Approval of Minutes M/S/C (SWALVE/BECHTEL) to approve the minutes of the February 5, 1990 meeting. Rena Parker abstained as she was not present. 3. Public Comments There were no public comments. 3a. Other Business. Chairman Chuck Schmitt stated that an item under other business will be taken out of order; Paul Blackwelder presented a Measure A update to the members of the Committee. He stated that the money is being distributed in the areas of highways/commuter rail, regional arterial program (Coachella Valley Area), local streets and roads program, and specialized transit/commuter services. He then gave a detailed description of the progress to date in each of these areas. Paul Blackwelder then gave a detailed report on the continued progress on the streets and road dilemma and the effect of the proposed proposition funding on these projects. The members of the CAC asked that a copy of his "worksheet" be included in their minutes. He responded that they will be provided as requested. 4. April 30 CAC Meeting (At Sunline) Hideo Sugita stated the meeting for April 30 is to be held in the Sunline Board Room. Debi Astin confirmed they are expecting the CAC Committee and Sunline offered to provide lunch. Due to the possibility of summer temperatures in the desert, the Committee agreed to hold the meeting at 10:00 a.m. with lunch at 12:00 noon. To accommodate the Committee members, a carpool will be arranged through RTA, leaving at 8:30 a.m. from RTA; also, if this option is not available, Meditrans offered to use one of their vehicles is RTA's vehicle is not wheel -chair accessible. 5. UMTA 16(b)2 Program Jo Sanford, of Caltrans District 8, gave a presentation on the UMTA 16(b)2 Program. The purpose of this program is to provide transportation for the elderly and handicapped through private non- profit corporations. Under this program, the federal government provides 80% of capital costs for transit equipment.He stated that the cost for a mini -bus is around $32,000, a 19-24 passenger bus " 1 Page 3 Minutes of April 2, 1990 Meeting is $73,000. Most of the applications Caltrans receives are for a 15 passenger bus which cost approximately $34,000 equipped with a wheel -chair lift and tie downs. The UMTA 16(b) program funds may also be used for purchasing communications equipment. Cellular phone system funding is also available in the metropolitan area, along with computer equipment (software and hardware). Caltrans is currently in the process of receiving applications. This process is an annual cycle. In December or January, Caltrans does a mass -mailing to 150-175 non-profit organizations. In addition, to help the applicants, a workshop is held on completing the application. The applications are due back by May 1. Jo Sanford stated that if an organization wants to be put on the list for application notice for next year, let him know. After the applications are received, they are then reviewed, ranked and recommendations are made by Caltrans. Approximately 200 applications are submitted state-wide for the final review process. If an application was not chosen to be sent through State process, the organization may re -apply the following year. Ace Atkinson questioned the timing of the unmet needs hearing and the application process and said he felt that the Committee, in a prior meeting had agreed to change the dates of the unmet needs hearing to earlier in the year.. Hideo Sugita stated that the hearings coincide with the application process for the following year for planning purposes, but he would see what could be done to change the timing of the unmet needs hearing to the Fall and that he would report back at the next meeting, also checking to see if there is a reference to this in previous minutes, or regulations governing the timing of these hearings in coordination with the County Auditors. Jim Stoffer reminded the Committee that, after the application is accepted and the funds are awarded, there is a 7 month time lapse before delivery of the vehicle. Debi Astin asked Jo Sanford if an agency currently has a vehicle, can they use 16(b)2 program funds for just a lift, or the communications equipment; he responded affirmatively. 6. Social Service Transportation Delivery Study Update Pat Piras, RCTC Consultant for the Social Service Transportation Delivery Study, stated that, at the February meeting of the CAC, there was a proposed re -direction of the study. As a result, both Sunline and RTA had been requested by the Commission to respond whether or not they wish to continue being the CTSA. Both have responded affirmatively. The next step placed on the consultant was to: (A) re-examine the first technical memorandum which resulted in the adoption, of definitions on what is public transportation and what is social service transportation; (B) categorize service as social service by defining what the service is trying to accomplish and for whom, not how it is funded. The object is to look at demand responsive services, not fixed route services. Pat Piras handed out a survey that will be given to the providers, contractors and operators of these services to try and get a better sense of who is using the service(s) and what is the purpose of their trips. The survey questions are; who are the sponsoring agencies, what are the types of trips are they sponsoring, what is the percentage that this is using of available service - what is provided for social service transportation. The second handout she provided is a survey to try and determine what service requests are not being met. The types of questions on this survey is: what types of trip denials are there, do they turn down trips, are there certain times of days or days of the week that trips may be denied, do the providers refuse trips for any purpose, is there a waiting list/priority to get off list? The operators will be asked to give data for an "average" week for a summer/winter month. By the end of the month, there should be analysis as to the magnitude and the types of trips that are not being served. This survey will not point out latent demand. After Pat Piras' presentation, there was discussion by members of the Committee concerning the components of this survey. Overall, the Committee agreed with the way the survey is presented, but suggested the "Destination/Trip Purpose" category be re -named to allow for a more definitive answer in this category. Some members of the Committee also expressed concern that the definition of a social service trip/non social service trip was still not clear. Page 4 Minutes of April 2, 1990 Meeting 7. FY 1990 TDA Unmet Needs. Hideo Sugita stated that TDA Unmet needs hearings were held in Blythe, Lake Elsinore, Riverside, and Palm Desert. Condensed versions of three out of the four transcripts from the unmet needs hearing were provided in the agenda package. Jerry Rivera and Paul Blackwelder met with RTA Staff to discuss appropriate responses to the needs requests. Hideo Sugita said the major complaints were: (1) people do not want to wait 7 days for dial a ride service, (2) would like dial a ride to provide service outside the parameters of their operating area; (3) would like the fixed route hours to start earlier and go later in the evening. Jerry Rivera stated that RTA is going to increase their hours of operation by 16,000 hours or 9.3%, adding 150,000 miles or 5.1%. Jim Stoffer clarified this by stating the 16,000 hours are on fixed route services and 8,000 hours of that is to improve service in Moreno Valley alone. In addition there is an increase of 9,800 hours of operation on the dial a ride service with 4,250 hours being in Moreno Valley. Jerry Rivera further stated that Commission staff will meet with Riverside Special Services to review the parts of the testimony that concern their services. Also, as soon as the transcripts of the Palm Desert hearing are received, they will be reviewed right away. Lucia Moran asked what the Commission is doing concerning the Air Quality Management Plan. Marilyn Williams stated that each county and public agency is responsible to comply with the air quality plan. 8. Other Business. Other than Paul Blackwelder's Measure A update which was taken out of order at the beginning of the meeting, there was no other business to come before the meeting. 9. Adjournment M/S/C (PARKER/MORAN) to adjourn the meeting at 3:55 p.m. Respectfully submitted, HS:sc MEASURE A PROGRESS REPORT MEASURE A WAS PASSES BY RIVERSIDE COUNTY VOTERS IN NOVEMBER, 1988 MEASURE A IS A 1/2 CENT SALES TAX FOR TRANSPORTATION COMPONENTS: STATE HIGHWAYS/COMMUTER RAIL APPROX 45% $392 MIL. REGIONAL ARTERIAL APPROX 10% $ 87 MIL. LOCAL STREETS AND ROADS APPROX 40% $348 MIL E&H TRANSIT/COMMUTER PROGRAMS APPROX 5% $ 43 MIL UPDATED ESTIMATE $1.12 BILLION TOTAL PROGRESS TO DATE $ 870 MIL HIGHWAYS/COMMUTER RAIL: I. ROUTE 91 MAGNOLIA AVE, RIVERSIDE TO ORANGE COUNTY LINE * PRELIMINARY ENGINEERING AND ENVIRONMENTAL DOCUMENTS COMPLETED. * FINAL DESIGN UNDERWAY * CONSTRUCTION OF HOV LANES TO START IN 1991 II. ROUTE 86 * ENGINEERING AND RIGHT OF WAY PURCHASE UNDERWAY I-10 TO AVENUE 66 * CONSTRUCTION OF 4 LANE EXPRESSWAY TO START IN 1991 III. LOANS TO CITIES AND THE COUNTY FOR VARIOUS INTERCHANGE IMPROVEMENT ON ROUTES 60, 95 AND I-15 IV. LOAN TO CATHEDRAL CITY FOR WIDENING HWY 111. V. COMPLETE LIST OF INTERCHANGES AND HWY 111 IMPROVEMENTS ARE BEING DEVELOPED TO DETERMINE PRIORITY PROJECTS FOR FUTURE FUNDING. VI. MOU SIGNED WITH CALTRANS AND APPROVED CONSULTANT WORK FOR PRELIMINARY ENGINEERING AND ENVIRONMENTAL WORK ON OTHER HIGHWAY PROJECTS VI. COMMUTER RAIL FEASIBILITY STUDY COMPLETED WITH ORANGE COUNTY, CAPITAL IMPROVEMENT REQUIREMENT STUDY IS UNDERWAY. VII. RCTC IS NEGOTIATION WITH AT&SF FOR USE RIGHTS ON HEMET TO RIVERSIDE AND RIVERSIDE/SAN BERNARDINO TO ORANGE COUNTY LINES " " REGIONAL ARTERIAL PROGRAM (COACHELLA VALLEY AREA) I. ALLOCATED APPROX $3 MILLION FOR PROJECT DEVELOPMENT WORK II. PROJECT PRIORITY RANKING STUDY IS UNDERWAY TO BE COMPLETED IN MAY, 1990 III. CITIES AND COUNTY (EXCEPT 2 CITIES) HAVE ESTABLISHED A TRANSPORTATION MITIGATION FEE PROGRAM TO MATCH MEASURE A FUNDS. LOCAL STREETS AND ROADS PROGRAM I. FIRST 5 YEAR CAPITAL IMPROVEMENT PROGRAM HAS BEEN APPROVED II. MAINTENANCE OF EFFORT REQUIREMENTS FOR LOCAL AGENCIES HAVE BEEN ESTABLISHED. III. APPROXIMATELY $3.2 MILLION DISBURSED TO CITIES AND THE COUNTY IN THREE MONTHS (SEPTEMBER - DECEMBER) SPECIALIZED TRANSIT/COMMUTER SERVICES I. FUNDS ALLOCATED TO THE CITY OF RIVERSIDE E&H DIAL A RIDE MAINTAIN LOW FARES. II. POLICIES APPROVED FOR OTHER PUBLIC OPERATOR REDUCED FARE PROGRAMS. III. NEGOTIATIONS FOR PARK N RIDE LOT LEASES ALONG THE ROUTE 91 CORRIDOR ARE UNDERWAY. IV. ADDITIONAL COMMUTER AND SPECIALIZED TRANSIT PROGRAMS AND SPECIALIZED TRANSIT PROGRAMS ARE UNDER DEVELOPMENT. * Policies are adopted for the Western County Area * Funds allocated to Meditrans and Family Services CONTINUED PROGRESS * MEASURE A HIGHWAY AT LEAST 50% OF THE - STATE FUNDING DILEMMA PROGRAM WAS DEVELOPED WITH THE ASSUMPTION THAT COST FOR PROJECTS WILL BE FUNDED BY THE STATE. * THE STATE IS OUT OF FUNDS THIS YEAR AND CANNOT FUND THEIR SHARE OF OUR MEASURE A PROJECTS WITHOUT AN INCREASE IN REVENUE. * THE STATE CANNOT EVEN FUND PROJECTS PROGRAMMED AND CONSIDERED TO BE ACCOMPLISHED WITHOUT MEASURE A REVENUES. * RESULT OF STATE FUNDING SHORTAGE: 1. MEASURE A FUNDS MAY NEED TO BE USED TO FUND PROJECTS EXPECTED " " TO BE FUNDED BY CALTRANS TO KEEP THEM ON LINE 2. MEASURE A FUNDS WILL HAVE TO BE USED IN A LARGER PROPORTION FOR INITIAL MEASURE A PROJECTS. PROJECTS THAT COULD MOVE AHEAD WILL HAVE TO BE DELAYED AND WILL COST MORE IN THE FUTURE. 3. PASSAGE OF SCA 1 WILL KEEP US MOVING AHEAD AND ALLOW US TO COMPETE THE PROGRAM APPROVED BY THE VOTERS IN THE 10-15 YEAR TIMEFRAME. 4. FAILURE OF SCA1 WILL DELAY OUR PROGRESS, INCREASE COSTS AND PUTS OUR ABILITY TO COMPLETE THE ENTIRE PROGRAM APPROVED BY THE VOTERS IN JEOPARDY. RIVERSID1SOUNTY TRANSPORTATIONOOMMISSION TO: Citizens Advisory Committee/Social Sefvice Transportation Advisory Committee FROM: Hideo Sugita, Senior Staff Analys SUBJECT: FY 1990-91 Transportation Development Act Unmet Transit Needs Hearings - Transcript Summaries and Responses Included in the agenda package are the following: o Summaries of the testimony from the Blythe, Lake Elsinore, Palm Desert, and Riverside hearings, as well as the written comments received. At this time, only the Riverside, Lake Elsinore hearing testimony and the written comments include preliminary staff/operator responses. o Two memorandums one from SunLine staff and one from RCTC staff addressing the Palm Desert hearing testimony. At the time of the agenda preparation, staff met with RTA staff to further refine the responses to the testimony from the hearings in Riverside and Lake Elsinore. This information will be provided to you at the meeting. The staff memorandums from SunLine and RCTC were part of the SunLine Board meeting on April 25. The subsequent SunLine Board action on the hearing testimony should be available or reported to the Committee at the meeting. Staff is in the process of coordinating a meeting with members of the Blythe City Council to visit both the Banning dial -a -ride and fixed route and the Beaumont dial -a -ride operations. This will provide an overview of two different types of dial -a -ride services as well as a fixed route operation. Staff believes that exposure to these operations will provide information to the Blythe community leaders that should assist them in determining the type of service configuration may be best to serve the needs of people in their area. In reviewing the testimony received in Western Riverside County, RTA is planning substantial service increases in the development of their FY 1991-95 Short Range Transit Plan. This is essentially an effort to have earlier service in the a.m. as well as to have later service in the evenings to support home to work and work to home trips within the Western Riverside area. Additionally, several service requests involving the re-routing of RTA bus lines are " . being recommended where it is anticipated that o requirements can be either met or enhanced. The specific responses to the testimony will be reviewed at the meeting. Staff, after review of the responses to the hearing testimony in Western Riverside County, recommends the CAC/SSTAC to recommend Commission adoption of the Western Riverside County unmet needs hearing testimony and responses. Recommendation: That the Citizens Advisory Committee/Social Service Transportation Advisory Council recommend Commission adoption of the FY 1990-91 TDA Unmet Needs responses. " " FY 1990-91 TDA UNMET NEEDS TESTIMONY RIVERSIDE, RCTC BOARD ROOM FEBRUARY 14, 1990 1) Evelyn Kilmartin, 3287B Bernard St., Riverside, CA Would like to see Riverside Special Services provide one day advance reservation/response for service requests. Requests that services for the "frail elderly" be expanded particularly to include emergency service trips to the persons own doctor. This would avert people needing to call an ambulance to get them to emergency service and then have the ambulance take them back. This not a very cost effective way nor efficient way for people to obtain needed medical service. Response: Riverside Special Services and the RCTC is exploring the implementation of a taxi voucher system to provide emergency service trips for elderly and handicapped individuals who cannot make advance reservations. Riverside Special Services is meeting with the Riverside Red and Yellow Cab company to discuss the program. 2) Nelly M. Glaze, Inland Empire Chapter CCB, 18921 Clark St., Perris, CA 92370 Explained that the frequency and duration of service on Line 22 is inconsistent. Sometimes service frequency is 35 minute and at others it is 1 1/2 hours. She would like to have earlier service from Perris in order to make the transfer to the 7:25 a.m. RTD 496 going to San Bernardino. Requests Bial- a -ride service in the Perris/Mead Valley area extended to the Woodcrest area for shopping and medical purposes. Response: RTA is planning to provide 1/2 hour earlier service on line 19 which should allow Ms. Glaze to catch RTD's 496. RTA will conduct a Comprehensive Operational Analysis in the summer of 1990 which will include a review of the dial -a -ride service in the Perris/Mead Valley area. 3) Paul Jones, Californians for Effective Public Transportation, 312 W. 6th Street, #448, Corona, CA 91720 Presented a transportation idea/concept that uses the existing freeway system (1 lane) and some form of eight passenger vehicle. The system has no schedules, will make no more than three stops on a fifty mile trip and will pick you up within 10 minutes of a request. Response: This is not an unmet need, and while the concept may be innovative, sufficient information is not available on " " the proposed system to determine its practical feasibility. 4) Ace Atkinson, Developmental Disabilities Area Board 012, 1960 Chicago Ave., E8, Riverside, CA 9250 Requested SCAG and the RCTC do a technical study as to whether or not the air conditioners on the shoreline buses in the Coachella valley are designed to meet the temperature conditions and environment that is found in the Coachella Valley. Are the air conditioners designed specifically to operate in that environment, are they maintained, and do they operate the way they are supposed to. Response: The study is not necessary now because Shoreline is no longer providing service in the Coachella valley. 5) Ronald Sheppard, United Cerebral Palsy, 2060 University Ave., #101, Riverside, CA 92507 Requests that TDA funds be directed in accordance with growth (population) e.g. if growth mainly occurs in the Coachella Valley, then funding should be directed there. Would like to see available funds be directed towards providing evening and weekend service. Response: TDA funds are allocated according to SB 325. Any change in the method of allocation would require legislative action. Funds are directed to providing service in the most economical as manner determined by staff ,in conjunction with the operator, and is under constant review in order to provide the most cost effective service available. 6) Roberta Holden, Fleetwood Enterprises, Inc., 3125 Myers St., Riverside, CA In testimony named 5 Fleetwood plants in the western Riverside County area that could benefit from realigned RTA service. 1) Myers Street site- could be served by routes 14 at Indiana/Van Buren and Line 27. 2) Jurupa Ave site - closest RTA line is Line 21 at Van Buren and Jurupa. Susan Cornelison also related that staff should also check the terminus of Line 12. 3) There are three sites in the Belltowne area - should check the routing of Line 29. Holden says that Fleetwood Enterprises is committed to providing for the sale of RTA bus subsidizing transit where needed and providing a a ges r site, ride home to their workers. g guaranteed Response: RTA is planning to reschedule all of its lines to run earlier in the morning (except 122 and #27), and they will attempt to co-ordinate the schedules in the afternoon to meet the needs of the employees. Also, RTA is considering Tripper service (based on availability of rolling stock) in both the morning and afternoon (two each). " " 7) Sandra Benz, Riverside County Employment Services GAIN Program, 1025 N. State St., Hemet, CA 92343 Requests a direct route from Hemet to Moreno Valley, would like to see the elimination of the transfer in Perris and would like "improved" service from Banning/Beaumont to Hemet. Response: RTA believes that ridership does not warrant adding additional service from Hemet to Moreno Valley. Some service was added last year and ridership has not warranted an increase in the Banning/Beaumont to Hemet service at this time. 8) Manuel V. Torres, Friends of Moreno Valley Sr. Center, 25480 Alessandro Blvd., Moreno Valley, CA 92388 Requested RCTC support for an UMTA 16(b)2 application for base and mobile radio units to the Friends of Moreno Valley van (which is an UMTA 16(b)2 vehicle). The vehicle is currently operated by Meditrans under contract to the Friends of Moreno Valley. Response: The RCTC will support the application of the Friends of Moreno Valley through the use of Measure A funds in accordance with the policies adopted by the Commission on March 14, 1990, for the Specialized Transit Program for the Elderly and Handicapped. 9) Tim Barry, Rohr Industries, 8200 Arlington Ave., Riverside, CA 92509 Requests additional service on RTA Lines 15 and 21 and would like a earlier arrival time (at the Rohr plant) for these lines. The bulk of the hourly workers at the plant live within 5 miles of the plant. Requests that the start time for the lines be 6:00 a.m. rather than 6:45 a.m.. The first shift starts at 6:30. Response: RTA is planning to provide 1/2 hour earlier service on lines 15 and 21; however, line 21 may not be able to get to Rohr by 6:30 a.m. 10) David Zappe, Riverside County Flood Control, 1995 Market St., Riverside, CA The County Flood Control department currently has 170 employees and the number of employees on site at the office will increase to 220 with the County Department of Waste Management moving in the building. This office complex is on the same RTA line that serves the Butler Industrial Center. Response: RTA is planning to provide Tripper or route deviation service on Market Street which will meet the needs of these employees. " , 11) Terry Flynn, Riverside County Mental Health, 4095 County Circle Dr., Riverside, CA 92503 Requests a bus stop at the end of County Farm Road. The clients of the mental health programs are currently without transit service. Should service be provided, a bus shelter is also requested because many of the clients of the program are on prescription medications that make them photo sensitive (light sensitive) and exposure in the sun may cause physical harm. Response: RTA will move the existing bus stop by going to the end of the cul-de-sac on County Farm Road and not stopping in front of the Administrative Center. 12) Mike McCall, Riverside County Planning Department, 9th Floor, 4080 Lemon St., Riverside, CA The County of Riverside is responsible for the preparation of an air quality plan for Riverside County. In order to assist rideshare coordinators for businesses in the county, it becomes imperative that the transportation system make attempts to accommodate the needs of individuals who will be arriving earlier in the day and leaving work later in the evening due to modified work schedules. Response: RTA is looking at rescheduling its routes to accommodate the needs of employees on modified work schedules. 13) Jean Battleman, 3460 Fifth St., IC, Riverside, CA Requests quicker response dial -a -ride in the City of Riverside. (Does not like the seven day reservation system.) Says that Meditrans only carries wheelchair users. Requests service to the University of California Riverside for education purposes. In a time when there is Glastnost and the Berlin wall being torn down it is a shame we cannot provide adequate transit services in our area. Response: Riverside Special Services is adding three additional routes to expand service to seniors and handicapped. Service to U.C.R. is currently available through Riverside Special Services. 14) Ed Crespin, Riverside Center for Independent Living, 6800 Brockton Ave., Riverside, CA 92506 Requests improved service coordination between Riverside Special Services and those services outside Riverside City limits. Complaint against the RTD line 496 service stopping at El Monte for transfer purposes. This additional stop makes it impossible for persons commuting to work to get there by 8:00 a.m.. Requests service coordination between RTA and RTD and would like to have service from Riverside to San Bernardino. Would like to see a.m. and p.m. service frequencies increased to facilitate work commute trips. Need to provide options for commuters 3 trips outbound in the a.m. and 3 trips inbound in the p.m.. Response: RTA will provide better service on line 496 through a contract with another operator. Riverside Special Services will travel anywhere within the city limits to make whatever connections its clients require. 15) Christy Crespin, 6667 Cathy Place, Riverside, CA Requests improved connections between lines at transfer points. Requests better intercounty service to San Bernardino via the downtown terminal particularly to facilitate trips to Cal State San Bernardino. Requests increased Sunday service. Requests extended service hours for RTA (5:30 a.m. to 10:30 p.m.). Requests shorter cross town bus service since it takes over an hour to ride the RTA Line 1 to the Tyler Mall. Requests Riverside Special Services provide 24 hour service or same day service response. Requests that children of passengers riding on RSS also have access to the service to go along with their parents. Requests service to Colton, Rialto, and Fontana. Says that a rail system serving San Bernardino, Orange and Riverside. Response: RTA is increasing service by 1/2 hour earlier in the morning and 1 hour later in the evening on several of its routes. The rescheduling of routes 12 and 13 will offer better connections to RTD's 110 to San Bernardino. Riverside Special Services is adding three additional routes to shorten the lead time for reservations. They have asked their legal department if children of passengers riding the mini -bus could also ride, and it's their opinion that if they did, RSS would not be a "specialized" service anymore but a general dial -a -ride and their funding would be affected. 16) Cathy Bechtel, Inland Regional Center, 1020 Cooley Drive, Colton, CA Requests the following: o expansion of Riverside Special Services to accommodate 39 additional clients. o review of service needs of clients residing in the Hemet/San Jacinto area. o expand the service boundaries in the Hemet, San Jacinto and Perris dial -a -ride service areas to allow additional " " Regional Center clients could utilize the services. o expand Banning dial -a -ride to the Cabezon area. o implement a dial -a -ride service in the Mira Loma/Rubidoux area and in the Moreno Valley area. o reiterated the need for a study of the air conditioning on the Shoreline vehicles serving the Foundation for the Retarded (See Ace Atkinson testimony) Response: RTA states that currently it is not feasible to expand the service boundaries in the Hemet, San Jacinto and Perris dial -a -ride areas due to increased costs and lack of funding. The implementation of a dial -a -ride service in the Mira Loma/Rubidoux area will be reviewed during the Comprehensive Operations Analysis (COA) to be conducted in the summer of 1990, and a study is currently under way to determine the service requirements in the Moreno Valley area. The Banning dial -a -ride service will be expanded to the Cabezon area, and the study of the air conditioning on the Shoreline vehicles is not necessary since they no longer provide any service for SunLine Transit Agency. Riverside Special Services will substitute a 20 passenger bus for the small van that is currently providing this service to the developmentally disabled so more passengers can be accomadated. 17) L. T. Duffey, Riverside County - GAIN, 1020 Iowa Ave., Riverside, CA Requests RTA fixed route service in Moreno Valley be extended towards the Russell Ranch, La Salle area (other side of Perris Boulevard). Requests dial -a -ride service in the upper Rubidoux, Mira Loma area. Response: The Moreno Valley study currently being conducted and the Comprehensive Operations Analysis (COA) that is scheduled for the summer of 1990 will look at the service requirements in the Moreno Valley area and the Rubidoux/Mira Loma area. 18) Kim Freeman, 3920 Oakwood, Riverside, CA 92506 Requests a bus stop in front of La Sierra Park (RTA Line 15) Response: RTA will place a bus stop in front of the park as requested. 19) Helen Bricker, Tyler Springs Apartments, 10406 Indiana Ave., Riverside, CA " " Requests a bus stop at the Tanner Springs Apartments, 10406 Indiana (RTA Line 14) Response: RTA will place a bus stop at the apartment complex as requested. 20) Charles Berliner, 9623 Bolton Ave., Riverside, CA 92503 Requests the review and implementation of an improved, comprehensive transit system. Response: The RCTC, along with the transit operators throughout the county, the Southern California Association of Governments and the cities within the county continuously review the transit system and implement changes to improve the system whenever possible. It is a continuing process to provide the best possible service to the citizens of Riverside County. 21) Beverly S. Berliner, 9623 Bolton Ave., Riverside, CA 92503 Requests better connecting transit services between counties. Response: The RCTC is working with its neighboring counties to provide more and better connecting transit service. Two examples of this are the agreements with LACTC on the line 496 contract for service into downtown Los Angeles and with OCTC on the line 149 contract for service into Orange County. " " FY 1990-91 TDA UNMET NEEDS TESTIMONY LAKE ELSINORE SCHOOL DISTRICT BOARD ROOM FEBRUARY 14, 1990, 2:00 P.M. 1) Leo Batt, Sun City Civic Association, 26000 Sun City Blvd., Sun City, CA 92381, Ph# 679-2311 Requests a dial -a -ride transit system within the Sun City area and surrounding developing area, and a good public relations campaign to tell people to leave your car at home and take the bus. Response: RTA has increased dial -a -ride as well as fixed route services to the Sun City area as requested. Also, RTA is presently analyzing fixed route service within the city limits of Sun City. 2) Robert Martinez, Director, Senior Center of Lake Elsinore, 420 Lakeshore, Lake Elsinore, CA 92330, Ph# 674-2526 Need matching funds for a wheelchair accessible van to be operated by the Lake Elsinore Senior Center to provide seven - days -a -week, on call transportation that the seniors can depend on. The van is to be purchased with 16(b)2 funds. Response: The RCTC will support the application of the Senior Center of Lake Elsinore through the use of Measure A funds in accordance with the policies adopted by the Commission on March 14, 1990, for the Specialized Transit Program for the Elderly and Handicapped. 3) Imogene Lewellen, Lake Elsinore A.A.R.P. Chapter 4056, P.O. Box 1082, Lake Elsinore, CA Requests transportation to Corona for cancer patients to receive radiation treatment and chemotherapy because services are not available in Lake Elsinore. Response: The Lake Elsinore Transit System (LETS) is currently assessing transit needs in the Lake Elsinore area through a study being conducted by Barton-Aschman Associates. The study will be completed by June 30, 1990. RTA's Comprehensive Operational Analysis will also look at transportation service needs for this corridor. 4) Gloria Tantzer, GAIN - Riverside County DPSS, 575 Chaney, Lake Elsinore, CA, Ph# 245-3150 " " Requests bus service from Lake Elsinore to Corona, from Lake Elsinore to Temecula and Perris to Temecula so that their clients will have transportation to their place of employment. Response: The Lake Elsinore Transit System (LETS) is currently assessing transit needs is the Lake Elsinore area through a study being conducted by Barton-Aschman Associates. The study will be completed by June 30, 1990. Also, RTA will conduct a study on the service requirements of this area as soon as funding is authorized through SCAG/CalTrans (probably after July 1, 1990). 5) Dick Weeks, Riverside County Area Agency on Aging, 2023 Chicago Ave., Suite B-4, Riverside, CA 92507 Phi 714-683-7780 Expressed a general concern among seniors and senior service providers for the need of transportation for seniors to and from medical clinics and shopping. Also, requests Commission to look at possibility of using T.D.A. money to fund volunteer programs to help nurture or enlist additional capabilities in some communities and to establish a policy on use of Measure A funds. Response: The RCTC continuously meets with senior service providers to review the needs of seniors and the handicapped, and the RCTC strives to meet the needs of its citizens. SB 325 which established the T.D.A. money does not allow it to be used to fund volunteer programs. It may be used to reimburse individuals for mileage if this is deemed the most economical means of providing transportation. The RCTC has adopted policies to govern the use of Measure A funds in the western end of the county, and RCTC and SunLine staff will work together to draft policies for the eastern half of the county. 6) Anne Greenstone, Public Health Nurse, Riverside County Health Department, Ph# 674-3250 Requests bus services from the prenatal clinic area (Lake Elsinore) to the HUD housing in Temecula. Also requests bus service for clients between Temecula and Lake Elsinore. Requests some consideration of busing from the Temecula -Lake Elsinore area straight through to Riverside General Hospital, and bus service from the Elsinore-Perris-Temecula-Murrieta areas to Ortega Continuation School in Lake Elsinore. Response: The study currently being conducted by Barton- Aschman for the Lake Elsinore Transit System as well as the Temecula study to be conducted after July 1, 1990, will be directed to assess these needs. " BLYTHE VFW POST 2987 MEETING HALL FEBRUARY 22, 1990, 1:30 P.M. 1) Juanita Wolfe, Blythe Senior Center, 445 N. Broadway, Blythe, CA, Ph# 619-922-8830 Requests transportation to local doctors and out of town medical needs for the elderly. Also, need for transportation for local shopping - like a dial -a -ride or something like that. Would like some feedback on how to gain Measure A funds. Response: A staff member from the Palo Verde Valley Transit Agency (PVVTA) contacted Mrs. Wolfe to explain the service currently available through Valley Resource Center and also posted notices at the center explaining the service. Mrs. Wolfe will refer clients to Valley Resource Center and keep a list of names and destinations to assist PVVTA in assessing the transit needs of the senior center's clientele. 2) Jim Logsdon, Rt. 1, Box 205 F, Blythe, CA 92225, Ph# 619-922- 7373 Same requests as above. 3) Barbara Tirre, Riverside County DPSS - GAIN Program, 4060 County Circle Drive, Riverside, CA 92503, Ph# 714-358-3000 Requests a reliable and reasonable transportation system for their clients to not only get to their program but also to work once they find a job. Response: 4) Doris Morgan, Palo Verde Transit Agency, 220 N. Spring, Blythe, CA, Ph# 619-922-3139 Provided information on current services available through Valley Resource Center and wanted to find out more on what the unmet needs were. 5 John Teats, 715 N. Eucalyptus St., Blythe, CA Requests better transportation from Blythe to Indio to Coachella Valley to Riverside and to Loma Linda. Also requests service between Blythe and Wiley's Well Road turnoff for prison employees and visitors. Also suggested that a dial -a -ride program should cover the people in the county as well as the city. ) " " Response: Mr. Teats informed a PVVTA staff member that he had had requests for transportation for out of town medical appointments but could not remember how many or who they were. He will try to write down any future requests he receives. The "prison" requests are not actually required because the employees seem to have their own vehicles, as do visitors. 6) Lula Mae Neely, Rt. 2, Box 84, Blythe, CA 92225, Phi 619-922- 3496 Requests transportation to the doctors and local shopping. Also, occasional out-of-town trips to doctors. Response: 7) Rev. Harold Honea, Church of the Nazarene and Ministerial Association, 131 N. 2nd, Blythe, CA Requests some kind of public transportation -- perhaps a small six -passenger van would be adequate. Response: Mr. and Mrs. Honea operate a board and care facility for seniors. PVVTA staff contacted them and advised about the DAR services presently available to seniors. 8) Eva L. Syses, 351 N. 2nd, Blythe, CA 9) Mary E. Todd, Rt. 1, Box 495-D, Blythe, CA 92225 10) Katherine Searles, P.O. Box 339, Blythe, CA 92225 Requests transportation services to doctors and local shopping for elderly and handicapped. Response: PVVTA staff is attempting to contact Ms. Syses, Ms. Todd, and Ms. Searles to inform them about available services and to assess if other services are required. 11) Bertha George, AARP Program Chairman, 720 E. Wisconsin, Blythe, CA 92225 She was not aware of dial -a -ride services provided by Valley Resource Center. Response: PVVTA staff made a presentation at an AARP program and advised them of present service available and requested that needs for out of town transportation be noted. To date, no one has used DAR service nor requested out of town service. 12) Ruth Shepardson, Service Chairman, American Cancer Society Blythe Branch, PO Box 763, Blythe, CA 92225, Phil 6129-922-7361 Requests transportation services for patients to out-of-town " " medical facilities that are accessible to the handicapped. Response: PVVTA staff contacted her regarding cooperative effort for out of town needs and she advised that the Cancer Society is looking for funding to reimburse or assist in personal vehicle use refunds rather than needing addition public transportation. 13) Mary Zieske, Palo Verde Senior Citizens, 395 N. 1st, Blythe, CA 92225, Ph# 619-922-5820 Same requests as above. Also, transportation for all patients of all ages, and some coordinated effort. Response: Mrs. Zieske was at the program presented to AARP (see #11 above). 14) Hattie Downs, 251 N. Palm Dr., #14, Blythe, CA 92225 Same requests as above. 15) Mike Figueroa, 464 N. Carlton, Blythe, CA 92225 Requests transportation to prison and back for employees and visitors. Response: Sources at the prison state that employees have their own transportation. Also, another service is available for some of the visitors. 16) Callie M. Maddux, 16120 Riviera Dr., Blythe, CA 92225, Ph# 619-922-2514 Requests better coordination of tax money (had requested ride on a school bus and was denied). Response: 17) Tracy Hollifield-Capra, MHW II, Blythe Counseling Center, 101 E. Hobsonway, Suite F, Blythe, CA 92225, Ph# 619-922-8194 Requests transportation services for clients to get to their counseling center and other needed services. Also, transportation for out-of-town services not available in Blythe. Response: 18) James E. Perry, Rt. 1, Box 495 A, Blythe, CA 92225 PALM DESERT CITY COUNCIL CHAMBERS MARCH 14, 1990, 2:00 P.M. 1) Dr. Lucille Fostvedt, American Cancer Society, 42-460 Bob Hope Dr., Rancho Mirage, CA 92270 Ph# 619-568-2691 Explained about the cancer and other specialty services that are available at either Eisenhower or Desert Hospital and the lack of services farther east to the Blythe area. She further noted that many of the people from the Blythe area are senior citizens and require the services available only in the Palm Springs area or father on to Riverside and Loma Linda, and the lack of adequate transportation for these seniors. Response: An immediate solution does not seem apparent due to the extremely large distances between origins and destinations. However, SunLine is creating a transportation plan to serve the elderly and handicappted and this problem will be one of the issues addressed. In the meantime, the Blythe City Council and the RCTC staff will meet to evaluate the situation and recommend the appropriate transportation system for the area. 2 Maggie Leon, Director, Joslyn Cove Community Sr. Center, 73- 750 San Jose Ave., Palm Desert, CA Ph# 619-340-3220 Reiterated Dr. Fostvedt's concerns about lack of transportation for seniors to medical services. Response: See #1 above. 3) L. Paul Jones, Californians for Effective Public Transportation, 312 W. 6th Street, #448, Corona, CA 91720 Briefly discussed the Public Automobile Transportation System (PATS) he had previously mentioned at the hearing in Riverside. 4 ) ) Response: See Riverside hearing testimony. David Spierling, Executive Director, Foundation For Retarded, 73-255 Country Club Dr., Palm Desert, CA Requested additional service for not only the existing 43 Regional Center clients going to the Foundation or to Valley Resource Center in Indio, but also for new clients who are on a waiting list and cannot attend due to lack of transportation. Response: SunLine is taking an active, positive approach to plan transportation services for not only the developmentally disabled but also other handicapped individuals as well as the elderly who cannot utilize its fixed route services. This plan will be developed utilizing a local advisory committee • • and is due in December 1990. SunLine will continue to provide service to the Foundation clients at the current level. 5) Pam Phillips-Palletts, 68045 Monterico Road, Desert Hot Springs, CA Requested more fixed -route buses with operating lifts for wheelchair students or clients. Stated that, currently, there were only two buses equipped with lifts. Response: Inherent in this request are two factors: the number of buses with lifts and the reliability of the lifts. Currently, twenty-two (22) of SunLine's forty (40) active buses contain lifts. As buses are pruchased, lifts are being installed. SunLine anticipates replacing the entire fleet by 1996. At that time, SunLine will be fully accessible. SunLine has had numerous problems with the front stepwell EEC lift. As a result, SunLine has an ongoing program to purchase a technical modification update for eight of the Gillig buses. The other seven will not receive this treatment due to the high cost of the modification. This process is anticipated to take another year to complete. SunLine is installing hydraulic lifts on buses purchased within recent months. Experience to date seems to indicate that these lifts do not breakdown as often as the EEC's. 6) Cathy Bechtel, Inland Regional Center, 1020 Cooley Drive, Colton, CA Ph# 714-370-0902 Requesting that public transit services be expanded to meet the transit needs of 18 clients that the Regional Center is currently providing taxi service for at an estimated cost of $60,000. Also requesting that SunLine Transit take a positive stand to plan for the transit needs of clients that attend the Foundation, as well as other individuals with developmental disability residing in the valley. Response: See response to #4 above. 7) DiAnne Ross, Program Director, American Cancer Society, 42- 460 Bob Hope Dr., Rancho Mirage, CA 92270 Ph# 619-568-2691 Reiterated concerns for medical transportation not only from Blythe but also from Desert Hot Springs, Thousand Palms area. Response: Ms. Ross did not identify whether she was discussing demand response or fixed route services. Currently, demand response services are not available from the Thousand Palms area; this is an item to be addressed in the CTSA operating plan described above. Fixed route services are currently available two day a week to Palm Desert and three days a week to Palm Springs from 9 a.m. to 3 p.m. Due to the • • lack of ridership, SunLine staff is proposing to reduce the number of days the service is operated, increase the operating day to eight (8) hours, and serve both Palm Desert and Palm Springs on the same days. Demand response service is available Monday through Friday, 8 a.m. to 5 p.m. within the Desert Hot Springs area. However, this service does not extend to Palm Springs. Again, this is an issue that must be addressed in the CTSA operating plan. Fixed route service is available from Desert Hot Springs to the rest of the Coachella Valley. 8) Debby Garmon, Riverside County GAIN, 71-777 San Jacinto Drive, Rancho Mirage, CA Ph# 619-773-5477 ext. 371 Requested more and better transportation service be provided to their clients so that they may be gainfully employed and off the welfare rolls. Stated that there wasn't any bus service available in North Palm Springs, Sky Valley along Dillon Road, West Indio, Northwest Indio, and Thermal. Response: 9) Tom Steven, Administrator, Care West Palm Springs Nursing Center, 2990 E. Ramon Rd., Palm Springs, CA 92262 Ph# 619- 323-2638 Reiterated concerns for medical and non -medical transportation in the Coachella Valley. Response: • • WRITTEN TESTIMONY RECEIVED BY THE COMMISSION 1) RTA Interoffice Memo from Barbara Bray, Community Relations Representative to Jim Stotler, Planner, with a petition attached requesting fixed route bus service for residents of Victoria Springs (corner of Adams and Lincoln) Response: RTA will use route deviation to provide this service as requested. 2) Ed Van Nordeck, P.O. Box 2768, Riverside, CA 92516-2768, Ph# 714-784-7206 3 ) Requests improved service for Moreno Valley and inter -tie with Riverside proper. Also requests improved service for Corona - Norco -Riverside by extending Line 3. Requests additional service on route 2 and better Saturday/Sunday service on this route. Requests split of present 496 route to Los Angeles by operating express from downtown Riverside to Country Village then present route, and make the present route on Mission Blvd. a new local route from Country Village down Mission to the Riverside Transportation Terminal. Response: RTA is currently conducting a study to determine the service requirements in the Moreno Valley area which should be finalized by June 30, 1990. They believe that the current ridership does not warrant extending the service on line 3, and the service time on line 2 will be improved by 1/4 hour. RTA will also review the 496 route to determine if splitting of this route is practical. Jon Pickard, 4087 Hare Avenue, Riverside, CA 92509, Ph# 714- 684-8805 Requests the following information: 1. What state law required this meeting and what notification was required by that law and what notification was done? 2. Would like to review the transcript of the meeting in Riverside as soon as it is typed and before any editing may be done. 3. Wonder who owns the building the RCTC is in (real people with names not companies). 4. Is a biographical sketch available on the only private citizen, Susan Cornelison? Response: This is not an unmet needs request, but the information requested will be made available to Mr. Pickard at the RCTC office in Riverside. • . 4) Sheri Acker, Assistant Hospital Personnel Officer, Riverside General Hospital, 9851 Magnolia Avenue, Riverside, CA 92503, Ph# 714-358-7100 Requests the establishment of one or two routes from Moreno Valley with direct service to RGH, Riverside Community, Parkview Community, and Kaiser Permanente hospitals. Response: This request is currently under review as part of the Moreno Valley study which should be finalized by June 30, 1990 (service to Kaiser would be only to its Riverside facility). 5) Roby Gibson, 5791 De La Vista, Rubidoux, CA 92509 Requests the purchase of one or more twelve passenger vans to operate between the Jurupa/Rubidoux area and Kaiser's Fontana clinic and hospital. Response: This service request does not appear to be the most cost effective means of providing the service. There is current service to Kaiser's Riverside facility on Park Sierra. 6) James E. Hastings, Manager, Vocational Services, Inland Career Center, 6848 Magnolia Avenue, Riverside, CA 92506 Requests earlier and later bus service throughout the City of Riverside, and more frequent and different scheduled routes between Moreno Valley and Riverside, Corona and Riverside and Hemet and Riverside. Also requests more Saturday service and improved service to Rubidoux, Pedley and Perris. Requests restructuring of dial -a -ride service to reduce the waiting time of return trips and elimination of transfer to travel from Central Ave. to Arlington. Response: RTA is planning to reschedule all of its lines to run earlier in the morning, except for #22 and #27, and studies are either already in process or will be conducted in the near future to review the need requirements for the Moreno Valley, Corona and Hemet areas. Riverside Special Services is planning to add three (3) additional routes and looking into a taxi -voucher system to help reduce the waiting time for its service. 7) Harriet Olitt, Regional Manager, Mid -County Mental Health Services, 1005 N. State Street, Hemet, CA 92343, Ph# 714-925- 7 661 Requests bus services between Lake Elsinore and the new Walt Abraham County Administration Center in Temecula to give access to public services not available in the Lake Elsinore area, • • 8 Response: RTA will conduct a study on the service requirements of this area as soon as funding is authorized through SCAG/CalTrans (probably after July 1, 1990). Also, the study that is currently being conducted by Barton-Aschman for the Lake Elsinore Transit System should address this need. Mary Wirth, Program Director, Country Village Senior Services, 10241 Country Club Dr., Ste. H, Mira Loma, CA 91752, Ph# 714- 681-5718 Requests public medical transportation services through the use of taxi vouchers for both Medi-Cal and Medicare patients. Response: The RCTC will evaluate this request and determine if it is an appropriate use of Measure A funds. If it is, agreements will have to be negotiated with local taxicab companies. 9) Cherris Taube, Managing Director, Sun City Concern, Inc., P.O. Box 192, Sun City, CA 92381, Ph# 714-679-2374 Requests public transportation serving the Newport Road area between Bradley Road and Murrieta Road and downtown Sun City. Response: RTA has expanded the dial -a -ride service in this area. They are planning a marketing program to publicize the service in the near future. 10) Dedria Jenkins, 8883 Indiana #B, Riverside, CA 92503 Requests that route 14 run two hours later on weekdays and until 8:00 p.m. on Saturdays, as well as provide Sunday service. Response: Currently, there is insufficient demand to expand the service as requested. However, RTA is planning to provide service 1/2 hour earlier in the morning and later in the evening. 11) Nanci Watson, Human Resources Representative, The Toro Company, P.O. Box 489, Riverside, CA 92502, Ph# 714-688-9221 Requests bus services begin earlier and provide express routes from other cities. Also request moving the bus stop on route 12 from Industrial, around the corner to Jasmine. Response: RTA is planning to provide service 1/2 hour earlier in the morning and later in the evening, and they will look into moving the bus stop as requested. 12) Ransom Beers, P.O. Box 758, Blythe, CA 92226 Requests public transportation for the City of Blythe and surrounding areas for not only the seniors --doctor visits, • • medical appointments, shopping, church, etc., but also the general population. Response: RCTC staff has requested a meeting with the Palo Verde Valley Transit Agency and the Blythe City Council to evaluate the existing transportation system in the Blythe area, and to look at other alternative systems to better serve their residents. 13) Carmen M. Mercado, 3742 Brockton Ave. Apt. D, Riverside, CA 92501 Requests more frequent bus service to Kaiser Park Sierra, more Sunday service with both earlier and later hours of operation, and same day or 24 -hour minibus service for senior citizens. Response: RTA currently runs two buses to Kaiser's Park Sierra facility, and they are planning to provide service 1/2 hour earlier in the morning and later in the evening. Also, Sunday service on line 15 will be added. RTA's Comprehensive Operational Analysis will also address the transit needs system -wide. Riverside Special Services is planning to add three (3) additional routes and it is looking into a taxi -voucher system to help reduce the waiting time for its service. 14) Kay S. Ceniceros, 3rd District Supervisor, 4080 Lemon Street, Fourteenth Floor, Riverside, CA 92501, Ph# 714-275-1030 Requests public transportation to a new senior center on Newport Road and Evans Street. Center will open the first of April and will have a senior nutrition site and there are plans to have an adult day care center at this site. (See request of Cherris Taube) Response: RTA has expanded the dial -a -ride service in this area. They are planning a marketing program to publicize the service in the near future. 15) Sandra R. Benz, DPSS - GAIN Program, 1075 N. State Street, Hemet, CA 92324 (See Riverside Public Hearing testimony) 16) Helen M. Vizthum, 22085 Bay Avenue, Moreno Valley, CA 92388 Requests quicker bus service in Moreno Valley or perhaps a separate bus system. Response: RTA is currently conducting a study to determine the transportation needs in the Moreno Valley area, and a final report is due by June 30, 1990. 17) George C. Nierlich, President, Corona Chapter 3611, AARP, 985 W. Ontario Ave., Corona, CA 91720 • • Requests a survey to determine if any changes of current routes in Corona are required to better serve the public transportation needs, especially for seniors and the handicapped. Also requests a cooperative effort between the City, RTA and the dial -a -ride program. Response: The City of Corona is currently conducting a study through a consulting firm, Dave Systems, which should identify the transportation service requirements within the city. Also, RTA constantly reviews its routes and schedules and revises them accordingly to better serve the transportation needs of the public. 18) Carrie Ann Johnson, 23355 Harland Drive, Moreno Valley, CA 92387, Ph# 714-924-8091 Requests a re-evaluation of the local transportation needs in Moreno Valley. Response: RTA is currently conducting a study to determine the transportation needs in the Moreno Valley area, and a final report is due by June 30, 1990. 19) Mrs. Alberta L. Reyes, 6075 Sunny Circle, Mira Loma, CA 91752, Ph# 714-681-4245 Requests more and better public transportation service for the Mira Loma community. Also, believes ridership is down because nobody can rely of the service. Response: The transportation service needs of the Mira Loma community will be addressed by RTA during the Comprehensive Operational Analysis (COA) to be conducted in the summer of 1990. 20) Ms. June Thompson, P.O. Box 906, Desert Hot Springs, CA 92240 Requests that all riders be allowed to ride free on weekends or alternate one day for seniors and one day for all others. Response: TDA law requires all transit operators to maintain a ratio of fare revenues to operating cost of 20 percent if the claimant (operator) is in an urbanized area, or 10 percent if the claimant is in a nonurbanized area. If riders were allowed to ride free as requested, most operators would not meet this requirement, and their TDA funding level would be reduced by the amount of required revenues that were not maintained. This reduced funding would then cause the operators to reduce services and the entire transportation system would suffer. • • DRAFT Unmet Needs The unmet needs testimony as it pertains to the Coachella Valley can be summarized into six comments. Staff responses follow each comment. ELDERLY AND HANDICAPPED SERVICES: 1. Several people requested transportation services from Blythe to medical facilities in the Coachella Valley and in the Riverside/Loma Linda area. Response: An immediate solution does not seem apparent due to the extremely large distances between origins and destinations. However, SunLine is creating a transportation plan to serve the elderly and handicapped and this problem will be one of the issues addressed. In the meantime, we encourage the Blythe area transportation providers to also study the problem. Since the trips are originating in the Palos Verde area, local providers will have a greater ability to identify and arrange trips. 2. SunLine should take a positive stand to plan for transportation services to the developmentally disabled. Response: SunLine is taking a active, positive approach to plan transportation services for not only the developmentally disabled but also other handicapped individuals as well as the elderly who cannot utilize our fixed route services. This plan will be developed utilizing a local advisory committee and is due in December 1990. In the meantime, SunLine will continue to provide service to the Foundation clients at the current level. 3. People in Desert Hot Springs and Thousand Palms do not have transportation to medical facilities. Response: The speaker did not identify whether she was discussing demand response or fixed route services. Currently, demand response services are not available from the Thousand Palms area; this is item to be addressed in the CTSA operating plan described above. Fixed route services are currently available two days a week to Palm Desert and three days a week to Palm Springs from 9 a.m. to 3 p.m. Due to the lack of ridership, SunLine staff is proposing to reduce the number of days the service is operated; increase the operating day to 8 hours; and serve both Palm Desert and Palms Springs on the same days. Demand response service is available Monday through Friday, 8 a.m. to 5 p.m. within the Desert Hot Springs area. However, this service does not extend to Palm Springs. • DRAFT April 24, 1990 TO: Jerry Rivera FROM: Paul Blackwelder SUBJECT: Sunline Transit Agency Staff Unmet Transit Needs Responses The Comments that I made yesterday in our meeting with Sunline staff regarding the responses to the unmet transit needs identified for the desert area are summarized below. ITEM 1. Service from Blythe to Coachella Valley and Riverside/Loma Linda This need is not in the Sunline service area and should be addressed by the Commission in development and review of the Short Range Transit Plan for the Palo Verde Valley Transit Agency. This should not be a part of the desert area CTSA study unless a service is started from the Blythe area and need to be coordinated with Sunline services. Item 2. Intervalley Handicapped Service The response should explain that 35 clients are transported by Sunline and 18 clients are transported by a contractor to the Inland Regional Center. Since the clients have transportation this arrangement should continue until the service study proposed by Sunline is completed in December. However, to the extent that seats become available on the Sunline operated service, these seats should be made available to clients currently unserved or served by the Regional Center contractor. Item 3. Service to medical facilities from Desert Hot Springs and Thousand Palms. The response should explain that service, while rather inconvenient, is currently available. The need for additional , or more personalized service for the frail elderly and handicapped, will be part of the focus for the service study to be completed in December. Item 4. Need for additional lifts. Sunline need to add to its lift equipped inventory the used buses that are being rehabilitated and are going into service. These buses are to be lift equipped by law. In addition, the additional used buses proposed to be purchased and put into service next year should be discussed. We should be provided with a status report of the extent to which the used buses are being rehabilitated and made accessible by retrofiting them with lifts. From the comments made by Sunline staff it would appear that these buses are being put into service well before they have the lifts installed. Since there are legal implications to this issue we should have a explanation for the need to proceed in this manner. " " Item 4. Service to North Palm Springs, Sky Valley etc. Sunline should explain that the Hands of the Desert provides service to the elderly and handicapped in North Palm Springs and the type of service being proposed in their Short Range Transit Plan for the areas in Indio. " . DRAFT Again, this is an issue that must be addressed in the CTSA operating plan. Fixed route service is available from Desert Hot Springs to the rest of the Coachella Valley. FIXED ROUTE 4. Add buses with lifts. Response: Inherent in this statement are two factors: the number of buses with lifts and the reliability of the lifts. Currently, twenty-two (22) of SunLine's (40) forty active buses contain lifts. As buses are purchased, lifts are being installed. SunLine anticipates replacing the entire fleet by 1996. At that time, SunLine will be fully accessible. SunLine has had numerous problems with the front stepwell EEC lift. As a result, SunLine has an ongoing program to purchase a technical modification update for eight of the Gillig buses. The other seven will not receive this treatment due to the high cost of the modification. This process is anticipated to take another year to complete. SunLine is installing hydraulic lifts on buses purchased within recent months. Experience to date seems to indicate that these lifts do not breakdown as often as the EECs. 5. Add bus service to North Palm Springs, Sky Valley, west Indio, northwest Indio and Thermal. Response: Service is not currently warranted in North Palm Springs, Sky Valley and Thermal due to the lack of development in these areas. SunLine staff is currently reviewing the potential for bus service in the west and northwest areas of Indio. Additional resources have been programmed in this Short Range Transit Plan for this service. DRAFT " " DRAFT Unmet Needs The unmet needs testimony as it pertains to the Coachella Valley can be summarized into six comments. Staff responses follow each comment. ELDERLY AND HANDICAPPED SERVICES: 1. Several people requested transportation services from Blythe to medical facilities in the Coachella Valley and in the Riverside/Loma Linda area. Response: An immediate solution does not seem apparent due to the extremely large distances between origins and destinations. However, SunLine is creating a transportation plan to serve the elderly and handicapped and this problem will be one of the issues addressed. In the meantime, we encourage the Blythe area transportation providers to also study the problem. Since the trips are originating in the Palos Verde area, local providers will have a greater ability to identify and arrange trips. 2. SunLine should take a positive stand to plan for transportation services to the developmentally disabled. Response: SunLine is taking a active, positive approach to plan transportation services for not only the developmentally disabled but also other handicapped individuals as well as the elderly who cannot utilize our fixed route services. This plan will be developed utilizing a local advisory committee and is due in December 1990. In the meantime, SunLine will continue to provide service to the Foundation clients at the current level. 3. People in Desert Hot Springs and Thousand Palms do not have transportation to medical facilities. Response: The speaker did not identify whether she was discussing demand response or fixed route services. Currently, demand response services are not available from the Thousand Palms area; this is item to be addressed in the CTSA operating plan described above. Fixed route services are currently available two days a week to Palm Desert and three days a week to Palm Springs from 9 a.m. to 3 p.m. Due to the lack of ridership, SunLine staff is proposing to reduce the number of days the service is operated; increase the operating day to 8 hours; and serve both Palm Desert and Palms Springs on the same days. Demand response service is available Monday through Friday, 8 a.m. to 5 p.m. within the Desert Hot Springs area. However, this service does not extend to Palm Springs. DRAFT RIVERS IDIFOUNTY TRANSPORTAT[ONOOMM[SSION TO: Citizens Advisory Committee/Social Service Transportation Advisory Council FROM: Hideo Sugita, Senior Staff Analyst SUBJECT: Social Service Transportation Delivery Study, Technical Memorandum #6 Attached is Technical Memorandum #6 to the Social Service Transportation Delivery Study. This memo addresses the redirection of the study which was adopted by the Commission at their March 14, 1990 meeting. Pat Piras will be available at the meeting to discuss the survey and the resulting memo. Staff believes that this will result in an lively discussion. Our current plan is to receive comments from the CAC on memo #6 and then bring it back for action at the next CAC meeting which is currently scheduled for June 4, 1990. Due to the amount of work, unmet needs, short range transit plan and the study, the committee may want to consider a special meeting prior to the June meeting in order to spread the work load. Staff expects to finalize the study at the June 13, RCTC meeting. PAT PIR!'15 •Sog (UttXr AVIAt E SAN Lt RENYO, cl 94At4O Consulting Servlccs (41a) i7K.1a t RIVERSIDE COUNTY TRANSPORTATION COMMISSION (RCTC) SOCIAL SERVICE TRANSPORTATION DELIVERY STUDY TECEIICAL MEMORANDUM 16 SOCIAL SERVICE USAGE OF DIAL -A -RIDES: SURVEY RESULTS AND SERVICE ALTERNATIVES April 23, 1990 Prepared In Association_Miths Virginia Cersnio " " RIVERSIDE COUNTY TRANSPORTATION COMMISSION (ROTC) SOCIAL SERVICE TRANSPORTATION DELIVERY STUDY TECHNICAL MEMORANDUM #6 9ackaroundeRedirection" of Study On February 14, 1990, the Commission adopted a "Re- direction" of the Social Service Transportation Delivery Study, based on the restate of work to date. Key steps in the new work approach include: "Review the existing DAR services in Riverside County -- Who is riding? and what are the trip purposes? For those trips currently served, this: assessment may be used to determine fair share funding arrangements. Determine if there in a demand which is currently not being served, and if so, why is the demand not being met by existing enrvices? (e.g., capacity problem, specific time problem, etc.). Review and document how we serve unnerved demand -- additional Aervice, supplemental service, use restrictions, etc. This Technical Memorandum addresses all of these items. The project echedule calls for the resulte to be incorporated into the 1991-1995 Short Range Transit Plan for Riverside County. methodology/Agencies Contacted A Draft Survey which requested public transit agencies to record social nerviee usage of bial-A-Rides, as well as data regarding turndowns and/or waiting lists, was prepared by consultants and reviewed by the Citizens Advisory Committee at their April 2 meeting. After revision, the survey Was mailed to all TDA-funded Dial -A -Ride providers in the county. The results were then followed up with pertinent individual questions. As of this report, survey responses have been obtained from the following providers and/or communities: nannning Reeumont Corona RTA (for Hemet, Perris, Sun City) SunLine (for interValley, East Valley, Joslyn Cove) Meditrang Riverside Special Services. Results of current usage are shown on the next page. 1 USE OF RIVERSIDE COUNTY DIAL -A -RIDES by SOCIAL SERVICE PROGRAMS (Jan uary 1990 data) !Community ( Avg. Weekly J Soc ,Se n,. E f Rides Rides % Soc. Sm. Rides 1 Avg Weekly 1 Soc.Serv. I% SacSm.S. Sive. Hour s I Suva. Hours Hours *Whites s Soc.ry Se Vehicle s Hours of Soc. Sent. Us e Soc.Serv. Pr ogram N Hemet 1095 600 54.8% 280 55 19 .6q 4-7 6 T_15-8 15 am t00-5:00 pm T RC Perris 688 120 17 .4+4y 54 15 27.8% 3 2 7:15-&15 am 4:00-5:00 pm RC Sun Cty 359 0 0:014 69 0 0.0911 1-2 0 Meditrans 1077 840 78.04! 0.9% 255 180 7 06% 7 6 6:00-900 am 200-5:00 pm RC 10 NA NA 1-2 8:00-1 0.'00am 1 200-1000m Nu W_ ASS 2460 1100 44.7% 336 ,65 , 48 . 8.2 10 6-8 0.30-9:10am Z00 -4:000m RC' 440 17.9% 30 610:00-10:30aar 1 230-1:00pm 1 Nutr. Corona 1600 350 ' , 21.9% 265 20 7 5 3-4 7..15- 900 am 21 5.4:45 pt n RC Be aumont 1662 500 30.19ii 164 25 , 5 3-4 8:30-100 am 4:00-4:30 pm RC Banning 150 0 0.0% 55• 0 0.091 1-2 0 lnterVailey 360 360 100. 0% 1004 RC ' East Valley 34 0 0.0% 0 _ Joslyn Core 157 TO 6.4% 80 NA NA 2 1 _ RC ' Does not include Friday social dub s . .. • . Responses have not yet been obtained from Norco (through RTA) or Desert Hot Springs/Hands of the Desert (from SunLine). Data from Desert Blind & Handicapped (palm Springs/Cathedral City) is not expected to be of much usefulness. Somata Qt the Survey -- Current Usage The data contained on page 2 must be viewed Cautiously, since, in many cases, it is based on provider staff's "impros lions" of service levels and ridership associated with various programs. In a number of cases, it appears that service hour data is approximated, and is probably on the low side, based an the times that passengers are actually on board the vehicle. The "block" of time set aside for these program trips generally also includes soma deadheading time before and after service, which may not be reflected here. Obviously, because of they grouping of rides, these social nervico trips tend to be among the most productive for each system. Each system, whether general public or specialized, appears to have been conscientious in guaranteeing service at certain times of the day to "the handicapped" clients of social service programs. What has been less obvious, however, is the extent to which this "dedicated" service is blocking or denying service to other passengers. /n several instances, only one vehicle is available to "general public" (i.e., non -group) riders. In these cases, service to individuals may be denied or "adjusted" to a time of lower demand. What it means, however, is that the social service riders are receiving a preferential level of service compared to other persons. The level of demand -responsive service dedicated to social service program purposes obviously varies by community, but in a number of cases is a significant percentage of overall service. High productivities result in the r hours generally being somewhat less than the percentagefofesocial service riders. The major exceptions are Meditrans and RSS, which have more extensive service areas than the others. Since r:ocial service clients generally pay on a monthly pans basis, their fare contribution to the service or seldom reflects the level of service received. The exception is Meditrans which has different contractual arrangements, and no passenger fares (although donations are accepted). The Regional center pays for client trips on the basis of route miles (about 64% of operating costs), while the office on Aging pays on a "unit of service" basis (about 15% of coats); RTA funds support the remainder. 3 " " " Beillita_af_thl alliall_=_ALUIALS and Uniterved end Most of the respondents reported that they Serve all or nearly all requested trips, although Sometimes not at the time preferred by the rider. In these cases, a revised Service time is "negotiated" with the rider, for a period of lesser demand. The only outstanding requests on record for weekday service were reported by Ramat, Meditrans, and Riverside Special Services all for subscription service for clients of the Regional Center. In each case, these trip requests receive priority for service as "capacity" becomes available. The Hemet/Perris/sun City dispatch office also has several outstanding requests from individual.,* and churches for Sunday service, but reports that they are not sufficient to justify another vehicle in Service. Aanning, Beaumont, and Corona all report that they serve all trip requests. No data on denial's was available from Shoreline (or the IRS!). Joslyn Cove, meditrana, and Riverside Special services all reported a number of "wrong number" trip requests -- out of their specified service area or for otherwise ineligible patrons. Although the number was not extensive, it appears that marketing efforts could help to clarify this situation. No data is available on the number of persons who may have previously called for service, been denied, and become discouraged or found other options. ISrvice_Alter Otivesand Fndinq QptiClla The RCTC re -direction of this study indicated that, based on the results of this usage survey, options regarding "fair share funding arrangements" might be considered. What this means is that usage of the demand -responsive services can be used as a base for requiring proportional participation in the funding of these transportation programs. This approach has been used in other parts of the state (and country) in order to provide a broader base of service availability to all eligible persons. Consultants are in the process of determining what this financial involvement might mean for social service agencies receiving public transportation services in Riverside County, and will have such data available ;At the April 30th CAC meeting. F,ven if based on the percentage of service hours, rather than percentage of ridership, the impact on fare revenues and contributed funding would be significant. Another alternative is to "cap" the current level of social service trips, in order to provide an equitable level of service to other persons, including individuals. In some cases, this may 4 " " resslt in increases in "capacity" or service hours. Appropriate marketing/outreach effor_ta should be considered, since it is likely that some people have become discouraged after previously trying to receive service, particularly at certain times of day, The public trr,nnit providers should consider requiring social service agencies to pay the full cost of any increases in service which are dedicated to agency clients, rather than general public users. Other alternatives which may be considered in expanding capacity would includes a review of dispatching practices and efficiencies (i.e., is there a way to group rides better or to open up certain time slots?), use of taxicabs (particularly as hmrksr at certain timon of day), and a review of vehicle sizes and utilization (in both replacement and possible expansion situations). Targeted marketing efforts, such as through "stuff.ern" in local utility bills, may enhance awareness of the transportation programs. It may also be valuable to review the ridership of Banning residents on the Beaumont Dial-A-yRide and to consider adjustments to RTA Route 31, or to local funding agreements. Each of them possible alternatives has significant policy implications, which should be considered by local officials. CAC is an important advisory voice in these deliberations. 5 " RIVERSIDE COUNTY TRANSPORTATION COMMISSION MEETING NOTICE / FOR THE CITIZENS ADVISORY COMMITTEE/SOCIAL SERVICE TRANSPORTATION ADVISORY COUNCIL DATE: TIME: PLACE: ADDRESS: MONDAY, APRIL 30, 1990 10:00 A.M. BUNLINE HOARD ROOM 32-505 HARRY OLIVER TRAIL THOUSAND PALMS, CA 92276 We are pleased to announce that RTA will, at the Committee's request, provide transportation to the meeting from Riverside. Staff encourages your participation in bus pooling to the meeting. The schedule for the bus transportation is as follows: Please arrive at the RTA offices between 8:15 and 8:30 A.M., located at 1825 Third Street, Riverside, CA. (Map attached) Park in the lot in front of the building. Staff will be there to direct you on how and where the bus will be boarded. The bus will leave at 8:30 A.M. and should arrive at the BunLine facility at approximately 10:00 A.M.. Lunch and refreshments will be provided. An agenda will be mailed under separate cover and should arrive the day after this announcement. If you should have any questions please call Jerry Rivera at (714) 787-7141. RICAROO I LEETWOOO /C +, :.t.--- .✓ rr i f11J fTEh ` .. 1 �. / ,„ .._ SHIOGIIHU11A S �� I FRWY / // f'r d' y '`to,,,, "`�- f .,T'O' -,... 1;0,T '4' 's,. ,�, 7;,. 4r' ? rfr hT / ''414 •o„ L�vHSci Qr �IA OM .. I �:' / 4pgnyQ �'J'It `T'/ , �1R,�> ,`i"r I /4:7 �C IAI MAiict ,,./.4 7, r �' Jet ' �1 _ Cf�VYy� Q ,hT i? �W^ 3. a /AV IioO / I F q x .J " >a .f ftr drti I ♦ Trp*.. 1 `i''''VlrC s�f 3/ 1h y F. u .1 ELLI LT 3 f� I (0F, cr W �s W''� j"h �' ° IA •Y \ 4,. k" �iQO \Cah cOIUMBIA IN 1 a. q(O� 8? -44,,s, Pr �E<<,O I Sl��v ;h ST I a / `(b ss I < ;� S.� (� `'py'II co �! �d Mitl' ' � NNN ILN —1. I.f ' - Spa. ` "/ _ _ l I `l, q Q (f / % 1- 3T 7 — e- — — -11,A kilo — i •• O < felrrr. 11a ...Si Kh0 U E\Nf iM �T ` SJ f,+ i,3 TER P .. 11 ) a� •, 4t er I Wy Li �l� MAIft b HOUGH AV Nr,ro1"��FC �l7 i �r"�8� —1— c w m I �c W- I w i<�wT I�� ,r0� �' r- I C�gTe:f J.ro / I F (q F sr� 8 S y ST 1Y ( 9r s UMAIIA S' y/(� 42. p •}� f� }�1 TcREs rv�,- ,y�a ▪ ,A s'r , i S, fIUUI I(Itl 4 l• f , 9.)S,--)- vi C/ • "pr \ r!" a'�O, 'r)/r�/ f• ^ Jy / ,. �jr Q LA•a I CT)U_u q5 I `Vv ON LVT Q� # �� V a �, N 1,• • h Sl r six c�wuwl::1 < I WV a -N1 'R�• • 1 I HVI I IN11114VIN I.1 •• . A • �y , L C CE • wNN Neal .1 ... IN ,K 3, 1 f i C�,—s bNb/f•AITU —S — --- ..� `r Ss Ni II:UNI ll lN3UNW3,Vy, AI. M( NOBERTA ST 151 4'' 1, r I 215 • ,I i! ih '.0 °(j r . /I tl . j t)(%)' 5} °or "� N/ rT ���. '' �r st . / 3cY/%��jYYNNsr U::r _._. . __ I 5 `FR b Q S•/ • I 3 RD i sr, `t MINIIISUTA SI_ j it S/h I Si = 1 Kkl illj 1-f O 'AIIf4SON !£ 0 ry l Y —ST �X 4) =7- LINDEN ! ST �' t sr k I IWO 0 ,I,N;t I.OMAVIS1A to ei., a >- 51 __— - u�. '(TN 't '1 •t a I UI '' 11100 9114 ST SEE ' MAP v C •. �a� J_� (r, -2 'A y/ Q _J ` t•RtI C• N jmuua Nab 4 ! V lv I P Iv /,/� _ a /J ST• U 1 u 81 AINL ,ONII W. 110H 111 /I.S- LINDEN ST t� ifs E VERTUN f'l. " CORRECTED PAGE i -11 30)W is $73,000. Most of the applications Caltrans receives are for a 15 passenger bus which cost approximately $34,000 equipped with a wheel -chair lift and tie downs. The UMTA 16(b) program funds may also be used for purchasing communications equipment. Cellular phone system funding is also available in the metropolitan area, along with computer equipment (software and hardware). Caltrans is currently in the process of receiving applications. This process is an annual cycle. In December or January, Caltrans does a mass -mailing to 150-175 non-profit organizations. In addition, to help the applicants, a workshop is held on completing the application. The applications are due back by May 1. Jo Sanford stated that if an organization wants to be put on the list for application notice for next year, let him know. After the applications are received, they are then reviewed, ranked and recommendations are made by Caltrans. Approximately 200 applications are submitted state-wide for the final review process. If an application was not chosen to be sent through State process, the organization may re -apply the following year. Ace Atkinson questioned the timing of the unmet needs hearing and the application process and said he felt that the Committee, in a prior meeting had agreed to change the dates of the unmet needs hearing to earlier in the year.. Hideo Sugita stated that the hearings coincide with the application process for the following year for planning purposes, but he would see what could be done to change the timing of the unmet needs hearing to the Fall and that he would report back at the next meeting, also checking to see if there is a reference to this in previous minutes, or regulations governing the timing of these hearings in coordination with the County Auditors. Jim Stoffer reminded the Committee that, after the application is accepted and the funds are awarded, there is a 7 month time lapse before delivery of the vehicle. Debi Astin asked Jo Sanford if an agency currently has a vehicle, can they use 16(b)2 program funds for just a lift, or the communications equipment; he responded affirmatively. 6. Social Service Transportation Delivery Study Update Pat Piras, RCTC Consultant for the Social Service Transportation Delivery Study, stated that, at the February meeting of the CAC, there was a proposed re -direction of the study. As a result, both Sunline and RTA had been requested by the Commission to respond whether or not they wish to continue being the CTSA. Both have responded affirmatively. The next step placed on the consultant was to: (A) re-examine the first technical memorandum which resulted in the adoption, of definitions on what is public transportation and what is social service transportation; (B) categorize service as social service by defining what the service is trying to accomplish and for whom, not how it is funded. The object is to look at demand responsive services, not fixed route services. Pat Piras handed out a survey that will be given to the providers, contractors and operators of these services to try and get a better sense of who is using the service(s) and what is the purpose of their trips. The survey questions are; who are the sponsoring agencies, what are the types of trips are they sponsoring, what is the percentage that this is using of available service - what is provided for social service transportation. The second handout she provided is a survey to try and determine what service requests are not being met. The types of questions on this survey is: what types of trip denials are there, do they turn down trips, are there certain times of days or days of the week that trips may be denied, do the providers refuse trips for any purpose, is there a waiting list/priority to get off list? The operators will be asked to give data for an "average" week for a summer/winter month. By the end of the month, there should be analysis as to the magnitude and the types of trips that are not being served. This survey will not point out latent demand. After Pat Piras' presentation, there was discussion by members of the Committee concerning the components of this survey. Overall, the Committee agreed with the way the survey is presented, but suggested the "Destination/Trip Purpose" category be re -named to allow for a more definitive answer in this category. Some members of the Committee also expressed concern agreed that the definition of a social service trip/non social service trip was still not clear.