HomeMy Public PortalAbout08 August 26, 2021 Toll Policy and Operations Committee
MEETING AGENDA
Toll Policy and Operations Committee
Time: 11:00 a.m.
Date: August 26, 2021
Pursuant to Governor Newsom’s Executive Order N-29-20, (March 18, 2020), the meeting will
only be conducted via video conferencing and by telephone.
COMMITTEE MEMBERS
Lloyd White, Chair/ David Fenn, City of Beaumont
Ben J. Benoit, Vice Chair / Joseph Morabito, City of Wildomar
Jeremy Smith / Larry Greene, City of Canyon Lake
Clint Lorimore / Todd Rigby, City of Eastvale
Dana Reed / Donna Griffith, City of Indian Wells
Brian Berkson / Guillermo Silva, City of Jurupa Valley
Michael M. Vargas / Rita Rogers, City of Perris
STAFF
Anne Mayer, Executive Director
Michael Blomquist, Toll Program Director
AREAS OF RESPONSIBILITY
Policies involving the Commission’s Toll Facilities
Setting Tolls or Rates
Considering Contracts with Vendors Working on the
Toll Program
Statewide and Federal Legislative Issues Regarding
Tolling
Outreach and Marketing of the Toll Facilities
Interactions with Neighboring Jurisdictions Regarding
Toll Matters
User-Based Funding Programs and Future
Opportunities for Toll Facility Development in
Riverside County
RIVERSIDE COUNTY TRANSPORTATION COMMISSION
TOLL POLICY AND OPERATIONS COMMITTEE
www.rctc.org
AGENDA*
*Actions may be taken on any item listed on the agenda
11:00 a.m.
Thursday, August 26, 2021
Pursuant to Governor Newsom’s Executive Order N-29-20, (March 18, 2020), the meeting will only
be conducted via video conferencing and by telephone. Please follow the instructions below to join
the meeting remotely.
INSTRUCTIONS FOR ELECTRONIC PARTICIPATION
Join Zoom Meeting
https://rctc.zoom.us/j/88949031791
Meeting ID: 889 4903 1791
One tap mobile
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Dial by your location
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For members of the public wishing to submit comment in connection with the Toll Policy and
Operations Committee Meeting please email written comments to the Clerk of the Board at
lmobley@rctc.org prior to August 25, 2021 at 5:00 p.m. and your comments will be made part of
the official record of the proceedings. Members of the public may also make public comments
through their telephone or Zoom connection when recognized by the Chair.
In compliance with the Brown Act and Government Code Section 54957.5, agenda materials distributed
72 hours prior to the meeting, which are public records relating to open session agenda items, will be
available for inspection by members of the public prior to the meeting on the Commission’s website,
www.rctc.org.
In compliance with the Americans with Disabilities Act, Government Code Section 54954.2, Executive Order
N-29-20, and the Federal Transit Administration Title VI, please contact the Clerk of the Board at
(951) 787-7141 if special assistance is needed to participate in a Committee meeting, including accessibility
and translation services. Assistance is provided free of charge. Notification of at least 48 hours prior to the
meeting time will assist staff in assuring reasonable arrangements can be made to provide assistance at the
meeting.
1. CALL TO ORDER
2. ROLL CALL
Toll Policy and Operations Committee
August 26, 2021
Page 2
3. PLEDGE OF ALLEGIANCE
4. PUBLIC COMMENTS – Under the Brown Act, the Board should not take action on or discuss
matters raised during public comment portion of the agenda which are not listed on the
agenda. Board members may refer such matters to staff for factual information or to be
placed on the subsequent agenda for consideration. Each individual speaker is limited to
speak three (3) continuous minutes or less.
5. ADDITIONS/REVISIONS (The Committee may add an item to the Agenda after making a
finding that there is a need to take immediate action on the item and that the item came to
the attention of the Committee subsequent to the posting of the agenda. An action adding
an item to the agenda requires 2/3 vote of the Committee. If there are less than 2/3 of the
Committee members present, adding an item to the agenda requires a unanimous vote.
Added items will be placed for discussion at the end of the agenda.)
6. CONSENT CALENDAR - All matters on the Consent Calendar will be approved in a single
motion unless a Commissioner(s) requests separate action on specific item(s). Items pulled
from the Consent Calendar will be placed for discussion at the end of the agenda.
6A. APPROVAL OF MINUTES – MAY 27, 2021
Page 1
6B. 91 EXPRESS LANES MONTHLY STATUS REPORTS
Page 5
Overview
This item is for the Committee to:
1) Receive and file the 91 Express Lanes Monthly Reports for the three months
from April to June 2021; and
2) Forward to the Commission for final action.
6C. 15 EXPRESS LANES MONTHLY STATUS REPORTS
Page 72
Overview
This item is for the Committee to:
1) Receive and file the 15 Express Lanes Monthly Reports for the three months
from April to June 2021; and
2) Forward to the Commission for final action.
Toll Policy and Operations Committee
August 26, 2021
Page 3
7. TOLL OPERATIONS YEAR IN REVIEW
Page 99
Overview
This item is for the Committee to receive and file a presentation providing a review of results
from the 2020-2021 fiscal year of toll operations.
8. ITEM(S) PULLED FROM CONSENT CALENDAR AGENDA
9. COMMISSIONERS / STAFF REPORT
Overview
This item provides the opportunity for the Commissioners and staff to report on attended
and upcoming meeting/conferences and issues related to Commission activities.
10. ADJOURNMENT
The next Toll Policy and Operations Committee meeting is scheduled to be held at
11:00 a.m., Thursday, February 24, 2022.
AGENDA ITEM 6A
MINUTES
RIVERSIDE COUNTY TRANSPORTATION COMMISSION
TOLL POLICY AND OPERATIONS COMMITTEE
MINUTES
Thursday, May 27, 2021
1.CALL TO ORDER
The meeting of the Toll Policy and Operations Committee was called to order by
Chair Lloyd White at 11:00 a.m., via Zoom Meeting ID 875 0264 8421, Pursuant to Governor
Newsom’s Executive Order N-29-20.
2.ROLL CALL
Members/Alternates Present Members Absent
Brian Berkson* Ben Benoit
Clint Lorimore
Dana Reed
Jeremy Smith
Michael M. Vargas
Lloyd White
*arrived after the meting was called to order
3.PLEDGE OF ALLEGIANCE
Chair White led the Committee in the pledge of allegiance.
4.PUBLIC COMMENTS
There were no requests to speak.
5.ADDITIONS/REVISIONS
There were no additions or revisions to the agenda.
6.CONSENT CALENDAR
M/S/C (Reed/Lorimore) to approve the Consent Calendar.
Abstain: Smith
6A. APPROVAL OF MINUTES – FEBRUARY 25, 2021
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Toll Policy and Operations Committee Minutes
May 27, 2021
Page 2
6B. 91 EXPRESS LANES MONTHLY STATUS REPORTS
1) Receive and file the 91 Express Lanes Monthly Reports for the three months
from January to March 2021; and
2) Forward to the Commission for final action.
7. AMENDMENTS TO ON CALL PURCHASE AGREEMENTS FOR 6C TRANSPONDERS
Anthony Parada, Senior Management Analyst, provided an overview of the amendments to
the on-call purchase agreements for 6C Transponders.
Commissioner Reed moved approval of the item and recommended this item go on the
Consent Calendar on the Commission Agenda.
Commissioner Lorimore asked how many transponders had been issued and how many
were on hand. Mr. Parada stated approximately 5,000 transponders have been issued for
the 15 Express Lanes and approximately 385,000 have been issued on the 91 Express Lanes,
noting there were currently over 300,000 transponders on hand for both the I-15 and 91.
M/S/C (Reed/Lorimore) to:
1) Approve the amendment to the following 6C transponder provider agreements for
an additional four years with no additional cost authorization:
a) Agreement No. 18-31-094-01, Amendment No. 1 to Agreement
No. 18-31-094-00, with Kapsch TrafficCom USA, Inc; and
b) Agreement No. 18-31-161-02, Amendment No. 2 to Agreement
No. 18-31-161-00, with Neology, Inc,;
2) Authorize the Chair or Executive Director, pursuant to legal counsel review, to
execute the agreement on behalf of the Commission;
3) Authorize the Executive Director, or designee, to execute purchase orders awarded
to the contractors under the term of the agreements; and
4) Forward to the Commission for final action.
8. 15 EXPRESS LANES EARLY OPERATIONS REPORT
Jennifer Crosson, Toll Customer Service Manager, provided an overview of the 15 Express
Lanes operations six weeks post opening.
At this time, Commissioner Berkson joined the meeting.
Anthony Parada, Senior Management Analyst, provided some statistics regarding customer
service including account openings, toll violations, the digital ad campaign, customer service
call center contacts, and walk-in customer service center contacts.
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Toll Policy and Operations Committee Minutes
May 27, 2021
Page 3
Eric Brand, Senior Management Analyst, provided an overview of toll transactions, revenue,
congestion, and incidents.
M/S/C to receive and file a presentation on 15 Express Lanes Early Operations Report.
9. READOPTED AND REAFFIRMED THE 15 EXPRESS LANES TOLL POLICY GOALS AND TOLL
POLICIES
Jennifer Crosson provided an overview of the proposed readoption of the 15 Express Lanes
Toll Policy Goals and Toll Policies which includes the correction of an error related to the
zero-emission vehicle discount.
M/S/C (Reed/Smith) to:
1) Adopt Resolution NO. 21-012, “Resolution of the Riverside County Transportation
Commission Reaffirming and Readopting the Amended and Restated Interstate 15
Express Lanes Toll Policy Goals and Toll Policies and Ratifying Actions in the
Furtherance of the Policy,” and
2) Forward to the Commission for final action.
10. ITEM(S) PULLED FROM CONSENT CALENDAR AGENDA
There were no items pulled from the Consent Calendar.
11. COMMISSIONERS / STAFF REPORT
John Standiford, Deputy Executive Director, provided an update on the I-15 Express Lanes,
the first fully owned and operated by the Riverside County Transportation Commission.
Commissioner Dana Reed asked about the possible extension of the 15 Express Lanes
southbound.
David Thomas, provided an overview of upcoming I-15 projects, including the southbound
extension.
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Toll Policy and Operations Committee Minutes
May 27, 2021
Page 4
12. ADJOURNMENT
There being no further business for consideration, Chair White adjourned the meeting at
11:21 p.m. to the next Toll Policy and Operations Committee meeting, scheduled to be held
at 11:00 a.m., Thursday, May 27, 2021, via Zoom.
Respectfully submitted,
Lisa Mobley
Clerk of the Board
4
AGENDA ITEM 6B
Agenda Item 6B
RIVERSIDE COUNTY TRANSPORTATION COMMISSION
DATE: August 26, 2021
TO: Toll Policy and Operations Committee
FROM: Anthony Parada, Senior Management Analyst
THROUGH: Jennifer Crosson, Toll Operations Director
SUBJECT: 91 Express Lanes Monthly Status Reports
STAFF RECOMMENDATION:
This item is for the Committee to:
1) Receive and file the 91 Express Lanes Monthly Reports for the three months from April to
June 2021; and
2) Forward to the Commission for final action.
BACKGROUND INFORMATION:
The monthly 91 Express Lanes reports for the three months from April to June 2021 are attached.
The monthly reports provide information about 91 Express Lanes performance and activity. The
monthly reports include information for both segments of the 91 Express Lanes in Orange and
Riverside Counties.
Attachments:
1) 91 Express Lanes Status Report for April 2021
2) 91 Express Lanes Status Report for May 2021
3) 91 Express Lanes Status Report for June 2021
5
Orange County Transportation Authority
Riverside County Transportation Commission
Status Report
April 2021
As of April 30, 2021
ATTACHMENT 1
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2
Table of Contents
Operations Overview OCTA ....................................................................................................... 3
Traffic and Revenue Statistics for OCTA .................................................................................... 3
OCTA Traffic and Revenue Summary ........................................................................................ 5
OCTA Eastbound Peak-Hour Volumes ...................................................................................... 6
OCTA Westbound Peak-Hour Volumes ..................................................................................... 7
OCTA Operational Highlights ..................................................................................................... 8
Financial Highlights OCTA ......................................................................................................... 9
Operations Overview RCTC ....................................................................................................... 9
Traffic and Revenue Statistics for RCTC ...................................................................................10
RCTC Traffic and Revenue Summary .......................................................................................12
RCTC Peak-Hour Volumes .......................................................................................................13
RCTC Eastbound Peak-Hour Volumes .....................................................................................13
RCTC Westbound Peak-Hour Volumes ....................................................................................15
RCTC Operational Highlights ....................................................................................................17
Financial Highlights RCTC ........................................................................................................18
Joint Agency Trip and Revenue Statistics .................................................................................19
Joint Agency Traffic Statistics ...................................................................................................19
Joint Agency Performance Measures ........................................................................................20
Joint Agency Transponder Distribution ......................................................................................20
Incoming Email Activity .............................................................................................................21
Operational Activity ...................................................................................................................22
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OPERATIONS OVERVIEW OCTA
TRAFFIC AND REVENUE STATISTICS FOR OCTA
Total traffic volume on the 91 Express Lanes for April 2021 was 1,515,393. This
represents a daily average of 50,513 vehicles. This is a 249.8 percent increase in total
traffic volume from the same period last year, which totaled 433,252 and was the second
month of the State of California’s stay-at-home orders due to the coronavirus (COVID-19)
pandemic. Potential toll revenue for April was $4,769,272, which represents an increase
of 209.8 percent from the prior year’s total of $1,539,527. Carpool percentage for April
was 21 percent as compared to the previous year’s rate of 21.4 percent. As compared to
April 2019, traffic volume decreased by 0.9 percent while revenue increased by 6.3
percent. Traffic volumes are returning to pre-COVID-19 levels as Southern California
counties enter into less restrictive tiers of the State's Blueprint for a Safer Economy plan.
Month-to-date traffic and revenue data is summarized in the table below. The following
trip and revenue statistics tables represent all trips taken on the Orange County
Transportation Authority (OCTA) 91 Express Lanes and associated potential revenue for
the month of April 2021.
Current Month-to-Date (MTD) as of April 30, 2021
Trips
Apr-21
MTD
Actual
Apr-20
MTD
Actual
Yr 21-to-Yr 20
%
Variance
Apr-19
MTD
Actual
Yr 21-to-Yr 19
%
Variance
Full Toll Lanes 1,197,856 340,333 252.0% 1,122,505 6.7%
3+ Lanes 317,537 92,919 241.7% 406,633 (21.9%)
Total Gross Trips 1,515,393 433,252 249.8% 1,529,138 (0.9%)
Revenue
Full Toll Lanes $4,721,928 $1,513,358 212.0% $4,406,472 7.2%
3+ Lanes $47,344 $26,168 80.9% $81,179 (41.7%)
Total Gross Revenue $4,769,272 $1,539,527 209.8% $4,487,650 6.3%
Average Revenue per Trip
Average Full Toll Lanes $3.94 $4.45 (11.5%)$3.93 0.3%
Average 3+ Lanes $0.15 $0.28 (46.4%)$0.20 (25.0%)
Average Gross Revenue $3.15 $3.55 (11.3%)$2.93 7.5%
8
4
The 2021 fiscal year-to-date traffic volume decreased by 8.3 percent and potential toll
revenue decreased by 3.4 percent, when compared with the same period last year. Year-
to-date average revenue per trip is $3.24.
Fiscal year-to-date traffic and revenue data are summarized in the table below. The
following trip and revenue statistics tables represent all trips taken on the OCTA
91 Express Lanes and associated potential revenue for the months of July 2020 through
April 2021.
Fiscal Year (FY) 2020-21 Year-to-Date as of April 30, 2021
Trips
FY 2020-21
YTD
Actual
FY 2019-20
YTD
Actual
Yr-to-Yr
%
Variance
Full Toll Lanes 9,490,589 9,833,114 (3.5%)
3+ Lanes 2,587,839 3,344,427 (22.6%)
Total Gross Trips 12,078,428 13,177,541 (8.3%)
Revenue
Full Toll Lanes $38,609,100 $39,831,128 (3.1%)
3+ Lanes $481,635 $618,966 (22.2%)
Total Gross Revenue $39,090,735 $40,450,094 (3.4%)
Average Revenue per Trip
Average Full Toll Lanes $4.07 $4.05 0.5%
Average 3+ Lanes $0.19 $0.19 0.0%
Average Gross Revenue $3.24 $3.07 5.5%
9
5
OCTA Traffic and Revenue Summary
The chart below reflects the total trips breakdown between full toll trips and
high-occupancy vehicle (HOV3+) trips for FY 2020-21 on a monthly basis.
The chart below reflects the gross potential revenue breakdown between full toll trips and
HOV3+ trips for FY 2020-21 on a monthly basis.
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6
OCTA EASTBOUND PEAK-HOUR VOLUMES
Peak-hour traffic in the eastbound direction reached or exceeded 90 percent of defined
capacity 16 times during the month of April 2021. As demonstrated on the next chart,
westbound peak-hour traffic volumes top out at 86 percent of defined capacity.
PM Time Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap.
1400 - 1500 $6.95 464 3,162 93%$8.10 520 2,771 82%
1500 - 1600 $7.25 565 2,710 80% $7.65 552 2,914 86%
1600 - 1700 $6.80 375 2,775 82% $7.45 423 2,665 78%
1700 - 1800 $6.70 420 2,509 74% $6.55 480 2,616 77%
1800 - 1900 $4.35 517 2,665 78% $6.55 501 2,038 60%
1900 - 2000 $5.60 520 1,983 58% $6.05 521 1,693 50%
PM Time Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap.
1400 - 1500 $5.15 421 2,751 81% $5.15 393 2,734 80%$5.15 441 3,173 93%$6.95 326 2,585 76% $8.10 474 2,728 80%
1500 - 1600 $5.50 428 2,885 85%$4.75 450 3,288 97%$7.25 476 2,831 83% $7.25 525 2,914 86% $7.65 532 3,019 89%
1600 - 1700 $4.35 393 3,190 94%$5.00 350 2,679 79% $6.50 296 2,907 86% $6.80 311 2,903 85% $7.45 372 2,806 83%
1700 - 1800 $4.80 349 2,755 81% $4.90 359 2,910 86% $5.40 355 2,851 84% $6.70 378 2,917 86% $6.55 415 2,823 83%
1800 - 1900 $5.50 367 1,958 58% $3.95 443 2,758 81% $3.95 445 2,746 81% $4.35 538 2,971 87% $6.55 448 2,469 73%
1900 - 2000 $3.85 306 1,231 36% $3.85 338 1,492 44% $3.85 382 1,627 48% $5.60 441 1,749 51% $6.05 485 1,851 54%
PM Time Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap.
1400 - 1500 $5.15 359 2,773 82% $5.15 378 2,657 78% $5.15 371 3,031 89%$6.95 380 3,125 92%$8.10 439 2,829 83%
1500 - 1600 $5.50 453 2,943 87%$4.75 464 3,479 102%$7.25 443 2,884 85% $7.25 487 2,735 80% $7.65 513 2,941 87%
1600 - 1700 $4.35 334 3,248 96%$5.00 336 2,694 79% $6.50 323 2,974 87% $6.80 312 2,859 84% $7.45 350 2,697 79%
1700 - 1800 $4.80 329 2,863 84%$4.90 368 3,096 91%$5.40 380 3,008 88% $6.70 357 2,789 82% $6.55 421 2,994 88%
1800 - 1900 $5.50 351 1,997 59% $3.95 403 2,211 65% $3.95 379 2,298 68% $4.35 484 2,889 85% $6.55 454 2,367 70%
1900 - 2000 $3.85 298 1,177 35% $3.85 292 1,304 38% $3.85 302 1,290 38% $5.60 361 1,591 47% $6.05 492 1,861 55%
PM Time Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap.
1400 - 1500 $5.15 348 2,757 81% $5.15 337 2,518 74% $5.15 394 2,882 85%$6.95 376 3,310 97%$8.10 383 2,037 60%
1500 - 1600 $5.50 463 3,067 90% $4.75 459 3,417 101%$7.25 467 2,890 85% $7.25 542 2,915 86% $7.65 516 2,845 84%
1600 - 1700 $4.35 343 3,166 93% $5.00 316 2,606 77% $6.50 334 3,012 89%$6.80 339 3,065 90%$7.45 389 2,885 85%
1700 - 1800 $4.80 320 2,608 77% $4.90 358 2,903 85% $5.40 384 3,005 88% $6.70 393 2,963 87% $6.55 390 2,904 85%
1800 - 1900 $5.50 380 2,118 62% $3.95 440 2,524 74% $3.95 462 2,622 77% $4.35 418 2,456 72% $6.55 497 2,362 69%
1900 - 2000 $3.85 344 1,416 42% $3.85 299 1,390 41% $3.85 324 1,370 40% $5.60 343 1,429 42% $6.05 486 1,904 56%
PM Time Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap.
1400 - 1500 $5.15 375 2,629 77% $5.15 364 2,682 79% $5.15 418 3,018 89%$6.95 460 3,236 95%$8.10 482 2,814 83%
1500 - 1600 $5.50 461 3,069 90% $4.75 455 3,447 101%$7.25 494 2,920 86% $7.25 537 2,859 84% $7.65 538 2,905 85%
1600 - 1700 $4.35 352 3,242 95%$5.00 333 2,651 78% $6.50 348 2,965 87% $6.80 325 2,822 83% $7.45 346 2,772 82%
1700 - 1800 $4.80 266 2,178 64% $4.90 375 2,931 86% $5.40 322 2,568 76% $6.70 370 2,879 85% $6.55 455 2,822 83%
1800 - 1900 $5.50 372 1,907 56% $3.95 408 2,396 70% $3.95 456 2,791 82% $4.35 483 2,697 79% $6.55 568 2,708 80%
1900 - 2000 $3.85 262 1,053 31% $3.85 298 1,302 38% $3.85 322 1,461 43% $5.60 375 1,659 49% $6.05 501 1,985 58%
Thursday 04/01/21 Friday 04/02/21
Monday 04/05/20 Tuesday 04/06/20 Wednesday 04/07/20
Monday 03/29/21 Tuesday 03/30/21 Wednesday 03/31/21
Thursday 04/08/20 Friday 04/09/20
Monday 04/12/20 Tuesday 04/13/20 Wednesday 04/14/20 Thursday 04/15/20 Friday 04/16/20
Monday 04/19/20 Tuesday 04/20/20 Wednesday 04/21/20 Thursday 04/22/20 Friday 04/23/20
Monday 04/26/20 Tuesday 04/27/20 Wednesday 04/28/20 Thursday 04/29/20 Friday 04/30/20
11
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OCTA WESTBOUND PEAK-HOUR VOLUMES
AM Time Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap.
0400 - 0500 $3.05 368 1,138 33% $3.05 282 902 27%
0500 - 0600 $4.95 574 2,206 65% $4.70 468 1,830 54%
0600 - 0700 $5.15 355 2,184 64% $4.95 255 1,718 51%
0700 - 0800 $5.65 316 2,110 62% $5.50 216 1,507 44%
0800 - 0900 $5.15 256 1,995 59% $4.95 233 1,447 43%
0900 - 1000 $4.10 298 1,772 52% $4.10 289 1,499 44%
AM Time Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap.
0400 - 0500 $3.05 359 1,210 36% $3.05 396 1,205 35% $3.05 370 1,222 36% $3.05 404 1,318 39% $3.05 333 1,057 31%
0500 - 0600 $4.95 511 2,156 63% $4.95 578 2,448 72% $4.95 583 2,342 69% $4.95 618 2,326 68% $4.70 472 1,986 58%
0600 - 0700 $5.15 299 2,228 66% $5.15 314 2,290 67% $5.15 313 2,280 67% $5.15 314 2,076 61% $4.95 318 2,067 61%
0700 - 0800 $5.65 252 2,036 60% $5.65 262 2,241 66% $5.65 263 2,212 65% $5.65 218 1,783 52% $5.50 271 2,055 60%
0800 - 0900 $5.15 226 2,040 60% $5.15 212 2,031 60% $5.15 202 2,009 59% $5.15 235 2,554 75% $4.95 219 1,894 56%
0900 - 1000 $4.10 205 1,785 53% $4.10 211 1,888 56% $4.10 229 1,896 56% $4.10 200 1,956 58% $4.10 224 1,654 49%
AM Time Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap.
0400 - 0500 $3.05 379 1,229 36% $3.05 409 1,265 37% $3.05 385 1,172 34% $3.05 393 1,172 34% $3.05 323 1,027 30%
0500 - 0600 $4.95 559 2,301 68% $4.95 631 2,413 71% $4.95 583 2,324 68% $4.95 594 2,393 70% $4.70 479 2,078 61%
0600 - 0700 $5.15 359 2,189 64% $5.15 364 2,299 68% $5.15 352 2,372 70% $5.15 373 2,297 68% $4.95 330 2,144 63%
0700 - 0800 $5.65 336 2,314 68% $5.65 334 2,297 68% $5.65 333 2,423 71% $5.65 366 2,414 71% $5.50 335 2,176 64%
0800 - 0900 $5.15 199 2,194 65% $5.15 188 2,151 63% $5.15 202 2,172 64% $5.15 186 2,107 62% $4.95 203 1,940 57%
0900 - 1000 $4.10 158 1,653 49% $4.10 159 1,846 54% $4.10 161 1,795 53% $4.10 197 1,743 51% $4.10 171 1,662 49%
AM Time Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap.
0400 - 0500 $3.05 397 1,168 34% $3.05 387 1,241 37% $3.05 386 1,155 34% $3.05 349 1,151 34% $3.05 316 1,043 31%
0500 - 0600 $4.95 568 2,382 70% $4.95 611 2,454 72% $4.95 524 2,148 63% $4.95 553 2,301 68% $4.70 464 2,176 64%
0600 - 0700 $5.15 330 2,316 68% $5.15 379 2,448 72% $5.15 350 2,040 60% $5.15 374 2,378 70% $4.95 333 2,022 59%
0700 - 0800 $5.65 326 2,354 69% $5.65 341 2,541 75% $5.65 337 2,239 66% $5.65 345 2,440 72% $5.50 345 2,090 61%
0800 - 0900 $5.15 213 2,254 66% $5.15 216 2,456 72% $5.15 241 2,241 66% $5.15 189 2,234 66% $4.95 216 2,028 60%
0900 - 1000 $4.10 193 1,911 56% $4.10 201 2,215 65% $4.10 186 1,902 56% $4.10 185 1,859 55% $4.10 183 1,505 44%
AM Time Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap.
0400 - 0500 $3.05 378 1,210 36% $3.05 401 1,253 37% $3.05 400 1,345 40% $3.05 408 1,260 37% $3.05 298 1,019 30%
0500 - 0600 $4.95 539 2,428 71% $4.95 549 2,369 70% $4.95 601 2,928 86% $4.95 587 2,466 73% $4.70 526 2,202 65%
0600 - 0700 $5.15 342 2,184 64% $5.15 373 2,393 70% $5.15 401 2,861 84% $5.15 378 2,419 71% $4.95 342 2,045 60%
0700 - 0800 $5.65 329 2,109 62% $5.65 369 2,376 70% $5.65 403 2,724 80% $5.65 394 2,457 72% $5.50 377 2,229 66%
0800 - 0900 $5.15 165 1,892 56% $5.15 205 1,943 57% $5.15 266 2,566 75% $5.15 265 2,175 64% $4.95 264 2,033 60%
0900 - 1000 $4.10 179 1,557 46% $4.10 151 1,460 43% $4.10 260 2,175 64% $4.10 222 1,982 58% $4.10 282 1,822 54%
Monday 03/29/20 Tuesday 03/30/20 Wednesday 03/31/20 Thursday 04/01/20 Friday 04/02/20
Monday 04/05/20 Tuesday 04/06/20 Wednesday 04/07/20 Thursday 04/08/20 Friday 04/09/20
Monday 04/12/20 Tuesday 04/13/20 Wednesday
Monday 04/19/20 Tuesday 04/20/20 Wednesday
04/28/20
Thursday 04/15/20 Friday 04/16/20
04/21/20
Thursday 04/29/20 Friday 04/30/20
Thursday 04/22/20 Friday 04/23/20
04/14/20
Monday 04/26/20 Tuesday 04/27/20 Wednesday
12
8
OCTA OPERATIONAL HIGHLIGHTS
On-Road Operations
OCTA customer assistance specialists (CAS) responded to 101 calls during the month of
April. Of those calls, 77 were to assist disabled vehicles and 18 calls to remove debris.
The CAS provided assistance to six accidents in the Express Lanes with none of those
accidents originating in the State Route 91 general purpose lanes.
91 Express Lanes Back-Office System (BOS) Development Update
In February, Cofiroute USA, LLC (CUSA) notified OCTA and the Riverside County
Transportation Commission (RCTC) of a delay to the implementation of the new BOS for
the 91 Express Lanes for both Orange and Riverside counties as a result of the
COVID-19 pandemic. CUSA is the current operator of the 91 Express Lanes for both
OCTA and RCTC and is the firm selected for the design, development, and
implementation of the new BOS, as well as the customer service center operation, once
the current contract expires on June 30, 2021.
In anticipation that the future contractor would not be able to meet the go-live date in
July 2021, RCTC approved an amendment to the current three-party agreement between
CUSA, RCTC, and OCTA, which allowed for six one-month optional extension periods.
Staff from both agencies are continuing to work with CUSA to meet the revised anticipated
go-live date in October 2021.
91 Express Lanes Toll Entrance Gantries Infrastructure Project Update
OCTA entered into an agreement with the California Department of
Transportation (Caltrans) to provide construction and construction management services
for the 91 Express Lanes Toll Entrance Gantries Infrastructure Project. This project entails
constructing new toll gantries infrastructure at the three entrances of the OCTA
91 Express Lanes. In March, Caltrans advertised the project with project
award anticipated for May. Upon completion of the Infrastructure Project, Kapsch
TrafficCom USA, Inc., the toll lanes system integrator for the 91 Express Lanes, will install
new Electronic Toll and Traffic Management system equipment onto the new gantries.
13
9
FINANCIAL HIGHLIGHTS OCTA
Capital Asset Activity
During the ten months ending April 30, 2021, capital asset activities included $11,453 for
the replacement of the air-conditioning units for the eastbound toll plaza, $810,223 for the
BOS replacement project, and $2,491,662 for payment of 6C implementation costs for
the Electronic Toll and Traffic Management system.
91 Express Lanes
Operating Statement
YTD as of : 4/30/2021
Description Actual (1)Budget (1)Dollar $ Percent (%)
Operating revenues:
Toll Revenue 35,793,858.26$ 26,896,928.00$ 8,896,930.26$ 33.1
Fee Revenue 4,480,238.31 1,820,456.00 2,659,782.31 146.1
Total operating revenues 40,274,096.57 28,717,384.00 11,556,712.57 40.2
Operating expenses:
Contracted Services 5,590,762.60 5,997,600.00 406,837.40 6.8
Administrative Fee 2,497,150.00 2,601,460.00 104,310.00 4.0
Other Professional Services 925,430.91 2,756,021.00 1,830,590.09 66.4
Credit Card Processing Fees 837,837.86 762,480.00 (75,357.86) (9.9)
Toll Road Account Servicing 522,855.75 489,000.00 (33,855.75) (6.9)
Other Insurance Expense 367,354.44 783,250.00 415,895.56 53.1
Toll Road Maintenance Supply Repairs 138,957.11 2,103,510.00 1,964,552.89 93.4
Patrol Services 654,299.63 874,630.00 220,330.37 25.2
Building Equipment Repairs and Maint 613,235.66 1,109,260.00 496,024.34 44.7
6C Transponders - 187,500.00 187,500.00 100.0
Other Services (5)(983,780.32) 47,850.00 1,031,630.32 2,156.0
Utilities 41,317.54 95,800.00 54,482.46 56.9
Office Expense 9,966.48 79,095.00 69,128.52 87.4
Bad Debt Expense 136,431.83 - (136,431.83) N/A
Miscellaneous (2)40,637.10 122,680.00 82,042.90 66.9
Leases 394,579.42 404,000.00 9,420.58 2.3
Total operating expenses 11,787,036.01 18,414,136.00 6,627,099.99 36.0
Depreciation and Amortization (3)3,675,500.46 - (3,675,500.46) N/A
Operating income (loss)24,811,560.10 10,303,248.00 14,508,312.10 140.8
Nonoperating revenues (expenses):
Reimbursement from Other Agencies 405,399.14 937,500.00 (532,100.86) (56.8)
Interest Income 3,627,754.50 1,226,240.00 2,401,514.50 195.8
Interest Expense (3,573,624.74) (3,665,790.00) 92,165.26 2.5
Other 11,462.08 - 11,462.08 N/A
Total nonoperating revenues (expenses)470,990.98 (1,502,050.00) 1,973,040.98 131.4
Transfers In - - - N/A
Transfers Out (4)(3,938,474.30) (34,763,200.00) 30,824,725.70 88.7
Net income (loss) 21,344,076.78$ (25,962,002.00)$ 47,306,078.78$ (182.2)
¹Actual amounts are accounted for on the accrual basis of accounting in an enterprise fund. Budget amounts are
accounted for on a modified accrual basis of accounting.
²Miscellaneous expenses include: Bond Insurance Costs, Bank Service Charge, Transponder Materials.
³Depreciation and amortization are not budgeted items.
4Transfers Out: For M2 Project I and Project J expense reimbursements.
5 Litigation settlement was accrued, the negative will be offset once the litigation payment is issued.
YTD Variance
14
10
OPERATIONS OVERVIEW RCTC
TRAFFIC AND REVENUE STATISTICS FOR RCTC
Total traffic volume on the 91 Express Lanes for April 2021 was 1,284,574. This
represents a daily average of 42,819 vehicles. This is a 250.8 percent increase in total
traffic volume from the same period last year, which totaled 366,178 and was the second
month of the COVID-19 stay-at-home order. Potential toll revenue for April was
$4,255,083, which represents an increase of 265.2 percent from the prior year’s total of
$1,165,063. Carpool percentage for April was 19.8 percent as compared to the previous
year’s rate of 20 percent. As compared to April 2019, traffic volume decreased by 4.5
percent and revenue decreased by 20.7 percent. Traffic volumes are returning to pre-
COVID-19 levels as Southern California counties enter into less restrictive tiers of the
State’s Blueprint for a Safer Economy plan.
Month-to-date traffic and revenue data is summarized in the table below. The following
trip and revenue statistics tables represent all trips taken on the Riverside County
Transportation Commission (RCTC) 91 Express Lanes and associated potential revenue
for the month of April 2021.
Current Month-to-Date as of April 30, 2021
Trips
APR-21
MTD
Actual
Stantec
MTD
Projected
#
Variance
%
Variance
APR-20
MTD
Actual
Yr 21-to-Yr 20
%
Variance
Apr-19
MTD
Actual
Yr 21-to-Yr 19
%
Variance
Full Toll Lanes 1,030,130 1,055,800 (25,670) (2.4%)293,046 251.5% 1,008,624 2.1%
3+ Lanes 254,444 348,371 (93,927) (27.0%)73,132 247.9% 337,017 (24.5%)
Total Gross Trips 1,284,574 1,404,171 (119,597) (8.5%)366,178 250.8% 1,345,641 (4.5%)
Revenue
Full Toll Lanes $4,210,820 $4,677,943 ($467,123) (10.0%)$1,151,484 265.7% $5,321,358 (20.9%)
3+ Lanes $44,264 $0 $44,264 $13,579 226.0% $44,024 0.5%
Total Gross Revenue $4,255,083 $4,677,943 ($422,859) (9.0%)$1,165,063 265.2% $5,365,382 (20.7%)
Average Revenue per Trip
Average Full Toll Lanes $4.09 $4.43 ($0.34) (7.7%)$3.93 4.1% $5.28 (22.5%)
Average 3+ Lanes $0.17 $0.00 $0.17 $0.19 (10.5%)$0.13 30.8%
Average Gross Revenue $3.31 $3.33 ($0.02) (0.6%)$3.18 4.1% $3.99 (17.0%)
15
11
The 2021 fiscal year-to-date traffic volume decreased by 11.6 percent and potential toll
revenue decreased by 29.9 percent, when compared with the same period last year.
Year-to-date average revenue per-trip is $3.39.
Fiscal year-to-date traffic and revenue data are summarized in the table below. The
following trip and revenue statistics tables represent all trips taken on the RCTC
91 Express Lanes and associated potential revenue for the months of July 2020 through
April 2021.
FY 2020-21 Year-to-Date as of April 30, 2021
Trips
FY 2020-21
YTD
Actual
Stantec
YTD
Projected
#
Variance
%
Variance
FY 2019-20
YTD
Actual
Yr-to-Yr
%
Variance
Full Toll Lanes 8,141,498 10,065,471 (1,923,973) (19.1%)8,829,951 (7.8%)
3+ Lanes 2,082,077 3,270,829 (1,188,752) (36.3%)2,729,447 (23.7%)
Total Gross Trips 10,223,575 13,336,300 (3,112,725) (23.3%)11,559,398 (11.6%)
Revenue
Full Toll Lanes $34,289,125 $43,291,429 ($9,002,303) (20.8%)$49,143,424 (30.2%)
3+ Lanes $364,789 $0 $364,789 $322,018 13.3%
Total Gross Revenue $34,653,914 $43,291,429 ($8,637,514) (20.0%)$49,465,441 (29.9%)
Average Revenue per Trip
Average Full Toll Lanes $4.21 $4.30 ($0.09) (2.1%)$5.57 (24.4%)
Average 3+ Lanes $0.18 $0.00 $0.18 $0.12 50.0%
Average Gross Revenue $3.39 $3.25 $0.14 4.3% $4.28 (20.8%)
16
12
RCTC Traffic and Revenue Summary
The chart below reflects the total trips broken down between full toll lanes and HOV3+
lanes for FY 2020-21 on a monthly basis.
The chart below reflects the gross potential revenue breakdown between full toll lanes
and HOV3+ lanes for FY 2020-21 on a monthly basis.
17
13
RCTC PEAK-HOUR VOLUMES
In April, there were no toll rates adjusted in response to traffic volumes. A plan is in place
to monitor traffic volumes and adjust toll rates as traffic returns to pre-COVID-19 volumes.
RCTC EASTBOUND PEAK-HOUR VOLUMES
Eastbound PM Peak - County Line to McKinley
PM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS
1400 - 1500 $10.95 265 1,214 1,479 F $22.95 302 1,146 1,448 F
1500 - 1600 $14.95 301 974 1,275 E $23.95 400 1,001 1,401 F
1600 - 1700 $7.95 226 1,099 1,325 F $14.95 268 1,056 1,324 F
1700 - 1800 $5.30 244 982 1,226 E $7.95 274 942 1,216 E
1800 - 1900 $5.30 274 972 1,246 E $5.30 245 667 912 C
1900 - 2000 $2.25 261 713 974 C $2.25 259 621 880 C
PM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS
1400 - 1500 $5.30 245 1,120 1,365 F $5.30 232 1,108 1,340 F $7.95 273 1,178 1,451 F $10.95 197 1,136 1,333 F $22.95 284 1,130 1,414 F
1500 - 1600 $8.95 275 1,027 1,302 F $9.95 288 1,114 1,402 F $13.95 271 979 1,250 E $14.95 280 1,042 1,322 F $23.95 331 1,025 1,356 F
1600 - 1700 $6.95 198 1,026 1,224 E $6.95 185 1,020 1,205 E $6.95 138 1,080 1,218 E $7.95 171 1,139 1,310 F $14.95 229 1,058 1,287 E
1700 - 1800 $5.30 186 989 1,175 D $5.30 176 968 1,144 D $5.30 197 996 1,193 D $5.30 175 1,082 1,257 E $7.95 216 1,028 1,244 E
1800 - 1900 $4.20 193 674 867 C $4.20 232 909 1,141 D $5.30 208 960 1,168 D $5.30 229 1,004 1,233 E $5.30 219 1,014 1,233 E
1900 - 2000 $2.25 139 440 579 B $2.25 168 493 661 B $2.25 174 555 729 B $2.25 188 626 814 C $2.25 223 704 927 C
PM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS
1400 - 1500 $5.30 187 1,084 1,271 E $5.30 193 1,008 1,201 E $7.95 171 1,018 1,189 D $10.95 206 1,050 1,256 E $22.95 270 1,201 1,471 F
1500 - 1600 $8.95 225 1,014 1,239 E $9.95 264 1,117 1,381 F $13.95 215 1,019 1,234 E $14.95 204 954 1,158 D $23.95 294 951 1,245 E
1600 - 1700 $6.95 161 1,131 1,292 E $6.95 131 984 1,115 D $6.95 190 1,005 1,195 D $7.95 177 1,021 1,198 D $14.95 248 1,056 1,304 F
1700 - 1800 $5.30 150 1,006 1,156 D $5.30 168 1,038 1,206 E $5.30 189 940 1,129 D $5.30 172 1,046 1,218 E $7.95 208 1,015 1,223 E
1800 - 1900 $4.20 153 728 881 C $4.20 195 693 888 C $5.30 185 825 1,010 D $5.30 196 984 1,180 D $5.30 256 1,013 1,269 E
1900 - 2000 $2.25 143 396 539 B $2.25 116 446 562 B $2.25 138 455 593 B $2.25 163 664 827 C $2.25 201 741 942 C
PM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS
1400 - 1500 $5.30 188 968 1,156 D $5.30 167 1,044 1,211 E $7.95 181 1,068 1,249 E $10.95 184 1,141 1,325 F $22.95 150 765 915 C
1500 - 1600 $8.95 227 980 1,207 E $9.95 173 1,050 1,223 E $13.95 178 977 1,155 D $14.95 230 1,145 1,375 F $23.95 285 1,153 1,438 F
1600 - 1700 $6.95 144 1,020 1,164 D $6.95 164 1,036 1,200 D $6.95 165 927 1,092 D $7.95 211 1,130 1,341 F $14.95 272 1,138 1,410 F
1700 - 1800 $5.30 144 1,013 1,157 D $5.30 190 1,039 1,229 E $5.30 182 832 1,014 D $5.30 190 1,044 1,234 E $7.95 190 1,121 1,311 F
1800 - 1900 $4.20 164 773 937 C $4.20 205 875 1,080 D $5.30 216 683 899 C $5.30 193 963 1,156 D $5.30 240 932 1,172 D
1900 - 2000 $2.25 149 570 719 B $2.25 126 513 639 B $2.25 146 402 548 B $2.25 141 580 721 B $2.25 239 795 1,034 D
PM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS
1400 - 1500 $5.30 153 982 1,135 D $5.30 169 1,111 1,280 E $7.95 203 1,077 1,280 E $10.95 198 1,111 1,309 F $22.95 270 1,157 1,427 F
1500 - 1600 $8.95 213 1,002 1,215 E $9.95 190 1,037 1,227 E $13.95 202 964 1,166 D $14.95 231 1,013 1,244 E $23.95 279 1,001 1,280 E
1600 - 1700 $6.95 177 981 1,158 D $6.95 174 1,091 1,265 E $6.95 166 973 1,139 D $7.95 195 1,022 1,217 E $14.95 238 1,067 1,305 F
1700 - 1800 $5.30 150 882 1,032 D $5.30 175 1,005 1,180 D $5.30 170 944 1,114 D $5.30 193 1,099 1,292 E $7.95 249 1,039 1,288 E
1800 - 1900 $4.20 195 629 824 C $4.20 191 869 1,060 D $5.30 235 938 1,173 D $5.30 258 985 1,243 E $5.30 309 1,017 1,326 F
1900 - 2000 $2.25 114 355 469 B $2.25 146 430 576 B $2.25 165 544 709 B $2.25 162 616 778 B $2.25 229 820 1,049 D
04/08/21 Friday 04/09/21
Thursday 04/15/21 Friday 04/16/21
Thursday
Monday 04/05/21 Tuesday 04/06/21 Wednesday 04/07/21
Wednesday 03/31/21 Thursday 04/01/21 Friday 04/02/21Monday03/29/21 Tuesday 03/30/21
Thursday
Wednesday 04/14/21Monday04/12/21 Tuesday 04/13/21
Monday 04/19/21 Tuesday 04/20/21 Wednesday 04/21/21 Thursday 04/22/21 Friday 04/23/21
04/29/21 Friday 04/30/2104/28/21Monday04/26/21 Tuesday 04/27/21 Wednesday
18
14
Eastbound PM Peak - County Line to I-15 South
PM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS
1400 - 1500 $5.30 140 836 976 C $5.30 165 679 844 C
1500 - 1600 $5.30 163 742 905 C $5.30 192 671 863 C
1600 - 1700 $5.30 98 766 864 C $2.95 123 583 706 B
1700 - 1800 $5.30 118 623 741 B $2.95 138 650 788 B
1800 - 1900 $2.95 152 747 899 C $2.95 154 456 610 B
1900 - 2000 $2.95 166 505 671 B $2.95 152 358 510 B
PM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS
1400 - 1500 $5.30 129 732 861 C $5.30 107 730 837 C $5.30 139 843 982 C $5.30 105 763 868 C $5.30 132 723 855 C
1500 - 1600 $5.30 130 821 951 C $5.30 125 920 1,045 D $5.30 126 777 903 C $5.30 150 801 951 C $5.30 158 756 914 C
1600 - 1700 $2.95 113 859 972 C $5.30 104 724 828 C $5.30 90 767 857 C $5.30 101 790 891 C $2.95 105 724 829 C
1700 - 1800 $2.95 100 731 831 C $2.95 113 796 909 C $2.95 100 771 871 C $5.30 102 808 910 C $2.95 136 739 875 C
1800 - 1900 $2.95 95 499 594 B $2.95 124 726 850 C $2.95 118 703 821 C $2.95 112 785 897 C $2.95 119 609 728 B
1900 - 2000 $1.95 77 295 372 A $1.95 82 379 461 B $2.95 93 447 540 B $2.95 129 440 569 B $2.95 140 480 620 B
PM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS
1400 - 1500 $5.30 112 774 886 C $5.30 121 733 854 C $5.30 89 717 806 C $5.30 99 733 832 C $5.30 141 734 875 C
1500 - 1600 $5.30 152 764 916 C $5.30 127 914 1,041 D $5.30 97 754 851 C $5.30 125 763 888 C $5.30 127 640 767 B
1600 - 1700 $2.95 100 820 920 C $5.30 91 712 803 C $5.30 102 684 786 B $5.30 98 697 795 B $2.95 134 651 785 B
1700 - 1800 $2.95 82 755 837 C $2.95 100 791 891 C $2.95 90 702 792 B $5.30 81 682 763 B $2.95 122 619 741 B
1800 - 1900 $2.95 85 509 594 B $2.95 104 586 690 B $2.95 99 596 695 B $2.95 111 659 770 B $2.95 147 609 756 B
1900 - 2000 $1.95 63 288 351 A $1.95 86 348 434 B $2.95 57 343 400 A $2.95 91 448 539 B $2.95 129 478 607 B
PM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS
1400 - 1500 $5.30 77 689 766 B $5.30 74 700 774 B $5.30 109 657 766 B $5.30 101 806 907 C $5.30 79 513 592 B
1500 - 1600 $5.30 107 701 808 C $5.30 117 796 913 C $5.30 94 742 836 C $5.30 121 791 912 C $5.30 132 711 843 C
1600 - 1700 $2.95 70 620 690 B $5.30 88 630 718 B $5.30 81 676 757 B $5.30 93 713 806 C $2.95 130 698 828 C
1700 - 1800 $2.95 72 667 739 B $2.95 89 685 774 B $2.95 91 683 774 B $5.30 80 618 698 B $2.95 103 709 812 C
1800 - 1900 $2.95 83 500 583 B $2.95 117 608 725 B $2.95 99 539 638 B $2.95 106 608 714 B $2.95 122 560 682 B
1900 - 2000 $1.95 88 397 485 B $1.95 73 351 424 B $2.95 81 342 423 B $2.95 73 340 413 B $2.95 108 486 594 B
PM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS
1400 - 1500 $5.30 124 665 789 B $5.30 104 767 871 C $5.30 133 756 889 C $5.30 148 793 941 C $5.30 129 763 892 C
1500 - 1600 $5.30 119 748 867 C $5.30 102 756 858 C $5.30 125 809 934 C $5.30 119 779 898 C $5.30 119 557 676 B
1600 - 1700 $2.95 85 710 795 B $5.30 98 708 806 C $5.30 103 645 748 B $5.30 103 700 803 C $2.95 118 677 795 B
1700 - 1800 $2.95 85 596 681 B $2.95 90 670 760 B $2.95 53 659 712 B $5.30 93 649 742 B $2.95 109 620 729 B
1800 - 1900 $2.95 87 472 559 B $2.95 90 591 681 B $2.95 101 700 801 C $2.95 122 656 778 B $2.95 165 653 818 C
1900 - 2000 $1.95 83 263 346 A $1.95 74 342 416 B $2.95 93 412 505 B $2.95 84 388 472 B $2.95 143 473 616 B
04/29/21 Friday 04/30/21Monday 04/26/21 Tuesday 04/27/21 Wednesday 04/28/21 Thursday
Thursday 04/01/21 Friday 04/02/21Monday03/29/21 Tuesday 03/30/21 Wednesday 03/31/21
Monday 04/12/21 Tuesday 04/13/21 Wednesday 04/14/21
Wednesday 04/07/21 Thursday 04/08/21 Friday 04/09/21Monday04/05/21 Tuesday 04/06/21
Monday 04/19/21 Tuesday 04/20/21
Thursday 04/15/21 Friday 04/16/21
Wednesday 04/21/21 Thursday 04/22/21 Friday 04/23/21
19
15
RCTC WESTBOUND PEAK-HOUR VOLUMES
Westbound AM Peak - McKinley to County Line
AM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS
0400 - 0500 $5.30 173 596 769 B $2.25 125 333 458 B
0500 - 0600 $9.95 327 1,049 1,376 F $6.95 274 809 1,083 D
0600 - 0700 $10.95 211 806 1,017 D $6.95 160 970 1,130 D
0700 - 0800 $6.95 208 1,247 1,455 F $5.30 126 817 943 C
0800 - 0900 $5.30 140 955 1,095 D $2.25 126 733 859 C
0900 - 1000 $5.30 147 659 806 C $2.25 151 552 703 B
AM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS
0400 - 0500 $5.30 166 630 796 B $5.30 169 647 816 C $5.30 162 712 874 C $5.30 134 577 711 B $2.25 155 366 521 B
0500 - 0600 $9.95 287 886 1,173 D $9.95 337 1,585 1,922 F $9.95 262 1,262 1,524 F $9.95 337 1,114 1,451 F $6.95 223 880 1,103 D
0600 - 0700 $9.95 165 1,062 1,227 E $10.95 146 549 695 B $10.95 175 770 945 C $10.95 180 685 865 C $6.95 200 1,256 1,456 F
0700 - 0800 $6.95 173 1,222 1,395 F $6.95 183 1,373 1,556 F $6.95 171 1,372 1,543 F $6.95 147 986 1,133 D $5.30 173 1,191 1,364 F
0800 - 0900 $5.30 134 1,022 1,156 D $5.30 142 1,065 1,207 E $5.30 134 1,054 1,188 D $5.30 133 1,210 1,343 E $2.25 112 898 1,010 D
0900 - 1000 $5.30 106 688 794 B $5.30 120 735 855 C $5.30 112 736 848 C $5.30 104 781 885 C $2.25 137 669 806 C
AM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS
0400 - 0500 $5.30 170 603 773 B $5.30 197 630 827 C $5.30 199 486 685 B $5.30 232 484 716 B $2.25 159 355 514 B
0500 - 0600 $9.95 303 965 1,268 E $9.95 390 1,508 1,898 F $9.95 291 1,213 1,504 F $9.95 351 1,259 1,610 F $6.95 263 1,085 1,348 E
0600 - 0700 $9.95 207 1,101 1,308 E $10.95 178 573 751 B $10.95 212 1,265 1,477 F $10.95 248 1,215 1,463 F $6.95 187 1,161 1,348 E
0700 - 0800 $6.95 201 1,366 1,567 F $6.95 231 1,407 1,638 F $6.95 216 1,488 1,704 F $6.95 235 1,434 1,669 F $5.30 229 1,280 1,509 F
0800 - 0900 $5.30 123 1,151 1,274 E $5.30 128 1,227 1,355 F $5.30 124 1,185 1,309 E $5.30 121 1,131 1,252 E $2.25 123 1,004 1,127 D
0900 - 1000 $5.30 84 720 804 C $5.30 88 761 849 C $5.30 101 764 865 C $5.30 101 631 732 B $2.25 105 677 782 B
AM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS
0400 - 0500 $5.30 223 470 693 B $5.30 214 434 648 B $5.30 202 436 638 B $5.30 194 402 596 B $2.25 146 401 547 B
0500 - 0600 $9.95 345 1,178 1,523 F $9.95 358 1,287 1,645 F $9.95 245 829 1,074 D $9.95 282 1,218 1,500 F $6.95 218 1,067 1,285 E
0600 - 0700 $9.95 220 1,224 1,444 F $10.95 216 1,368 1,584 F $10.95 207 986 1,193 D $10.95 191 1,360 1,551 F $6.95 187 1,118 1,305 E
0700 - 0800 $6.95 229 1,408 1,637 F $6.95 219 1,546 1,765 F $6.95 237 1,183 1,420 F $6.95 222 1,691 1,913 F $5.30 198 1,227 1,425 F
0800 - 0900 $5.30 138 1,187 1,325 E $5.30 123 1,451 1,574 F $5.30 168 1,212 1,380 F $5.30 161 1,394 1,555 F $2.25 148 1,043 1,191 D
0900 - 1000 $5.30 100 781 881 C $5.30 134 1,132 1,266 E $5.30 116 814 930 C $5.30 107 722 829 C $2.25 99 706 805 C
AM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS
0400 - 0500 $5.30 191 498 689 B $5.30 209 438 647 B $5.30 203 446 649 B $5.30 234 457 691 B $2.25 197 394 591 B
0500 - 0600 $9.95 283 1,312 1,595 F $9.95 301 1,140 1,441 F $9.95 316 1,256 1,572 F $9.95 294 1,281 1,575 F $6.95 285 1,063 1,348 E
0600 - 0700 $9.95 204 1,181 1,385 F $10.95 202 1,232 1,434 F $10.95 237 1,364 1,601 F $10.95 209 1,302 1,511 F $6.95 192 1,138 1,330 E
0700 - 0800 $6.95 228 1,413 1,641 F $6.95 225 1,391 1,616 F $6.95 259 1,533 1,792 F $6.95 266 1,481 1,747 F $5.30 236 1,147 1,383 F
0800 - 0900 $5.30 115 1,090 1,205 E $5.30 160 1,127 1,287 E $5.30 166 1,600 1,766 F $5.30 173 1,324 1,497 F $2.25 174 1,092 1,266 E
0900 - 1000 $5.30 123 775 898 C $5.30 76 671 747 B $5.30 140 1,018 1,158 D $5.30 130 919 1,049 D $2.25 143 782 925 C
04/09/21Thursday
04/22/21 Friday 04/23/21
Monday 04/05/21 Tuesday 04/06/21 Wednesday 04/07/21
Wednesday 03/31/21 Thursday 04/01/21 Friday 04/02/21Monday03/29/21 Tuesday 03/30/21
04/08/21 Friday
Monday 04/19/21 Tuesday 04/20/21 Wednesday 04/21/21
Wednesday 04/14/21 Thursday 04/15/21 Friday 04/16/21Monday04/12/21 Tuesday 04/13/21
Thursday
04/29/21 Friday 04/30/21ThursdayMonday04/26/21 Tuesday 04/27/21 Wednesday 04/28/21
20
16
Westbound AM Peak - I-15 North to County Line
AM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS
0400 - 0500 $2.95 117 341 458 B $2.95 88 279 367 A
0500 - 0600 $6.85 186 779 965 C $5.30 129 613 742 B
0600 - 0700 $6.85 137 899 1,036 D $5.30 92 719 811 C
0700 - 0800 $6.85 119 855 974 C $2.95 80 666 746 B
0800 - 0900 $2.95 103 835 938 C $2.95 80 548 628 B
0900 - 1000 $2.95 117 643 760 B $2.95 88 475 563 B
AM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS
0400 - 0500 $2.95 106 405 511 B $2.95 121 369 490 B $2.95 100 411 511 B $2.95 69 278 347 A $2.95 100 309 409 B
0500 - 0600 $6.85 171 772 943 C $6.85 164 859 1,023 D $6.85 146 853 999 C $6.85 198 819 1,017 D $5.30 125 703 828 C
0600 - 0700 $6.85 118 1,014 1,132 D $6.85 112 1,085 1,197 D $6.85 106 1,024 1,130 D $6.85 144 896 1,040 D $5.30 92 851 943 C
0700 - 0800 $6.85 91 892 983 C $6.85 96 965 1,061 D $6.85 80 948 1,028 D $6.85 17 164 181 A $2.95 85 833 918 C
0800 - 0900 $2.95 75 870 945 C $2.95 69 880 949 C $2.95 78 882 960 C $2.95 78 1,073 1,151 D $2.95 79 684 763 B
0900 - 1000 $2.95 83 545 628 B $2.95 80 675 755 B $2.95 74 649 723 B $2.95 72 720 792 B $2.95 78 571 649 B
AM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS
0400 - 0500 $2.95 101 424 525 B $2.95 125 393 518 B $2.95 58 285 343 A $2.95 89 241 330 A $2.95 75 313 388 A
0500 - 0600 $6.85 191 807 998 C $6.85 206 841 1,047 D $6.85 103 658 761 B $6.85 139 590 729 B $5.30 93 586 679 B
0600 - 0700 $6.85 142 1,029 1,171 D $6.85 146 1,098 1,244 E $6.85 98 786 884 C $6.85 109 744 853 C $5.30 83 646 729 B
0700 - 0800 $6.85 110 979 1,089 D $6.85 123 953 1,076 D $6.85 93 877 970 C $6.85 117 827 944 C $2.95 85 622 707 B
0800 - 0900 $2.95 68 907 975 C $2.95 68 935 1,003 D $2.95 62 748 810 C $2.95 58 749 807 C $2.95 64 619 683 B
0900 - 1000 $2.95 55 579 634 B $2.95 67 641 708 B $2.95 60 640 700 B $2.95 69 598 667 B $2.95 65 530 595 B
AM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS
0400 - 0500 $2.95 105 294 399 A $2.95 83 257 340 A $2.95 82 271 353 A $2.95 70 317 387 A $2.95 72 338 410 B
0500 - 0600 $6.85 147 651 798 B $6.85 161 612 773 B $6.85 137 654 791 B $6.85 137 716 853 C $5.30 127 763 890 C
0600 - 0700 $6.85 113 811 924 C $6.85 92 749 841 C $6.85 92 705 797 B $6.85 96 839 935 C $5.30 98 791 889 C
0700 - 0800 $6.85 102 844 946 C $6.85 93 922 1,015 D $6.85 104 838 942 C $6.85 92 883 975 C $2.95 99 806 905 C
0800 - 0900 $2.95 56 807 863 C $2.95 75 871 946 C $2.95 79 953 1,032 D $2.95 70 779 849 C $2.95 73 720 793 B
0900 - 1000 $2.95 68 630 698 B $2.95 54 641 695 B $2.95 65 614 679 B $2.95 53 624 677 B $2.95 66 453 519 B
AM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS
0400 - 0500 $2.95 81 320 401 B $2.95 99 380 479 B $2.95 72 350 422 B $2.95 102 318 420 B $2.95 85 292 377 A
0500 - 0600 $6.85 122 761 883 C $6.85 136 793 929 C $6.85 196 917 1,113 D $6.85 145 772 917 C $5.30 150 717 867 C
0600 - 0700 $6.85 91 827 918 C $6.85 121 998 1,119 D $6.85 178 1,049 1,227 E $6.85 139 935 1,074 D $5.30 91 602 693 B
0700 - 0800 $6.85 78 583 661 B $6.85 118 909 1,027 D $6.85 144 1,060 1,204 E $6.85 125 930 1,055 D $2.95 126 858 984 C
0800 - 0900 $2.95 63 688 751 B $2.95 66 759 825 C $2.95 77 899 976 C $2.95 72 816 888 C $2.95 100 774 874 C
0900 - 1000 $2.95 53 601 654 B $2.95 57 544 601 B $2.95 96 610 706 B $2.95 57 529 586 B $2.95 92 612 704 B
Monday 04/26/21 Tuesday 04/27/21 Wednesday 04/28/21 Thursday 04/29/21 Friday 04/30/21
Thursday 04/01/21 Friday 04/02/21Monday03/29/21 Tuesday 03/30/21 Wednesday 03/31/21
Monday 04/12/21 Tuesday 04/13/21 Wednesday 04/14/21
Wednesday 04/07/21 Thursday 04/08/21 Friday 04/09/21Monday04/05/21 Tuesday 04/06/21
Thursday 04/15/21 Friday 04/16/21
Thursday 04/22/21 Friday 04/23/21Monday04/19/21 Tuesday 04/20/21 Wednesday 04/21/21
21
17
RCTC OPERATIONAL HIGHLIGHTS
On-Road Operations
RCTC Freeway Service Patrol responded to 87 calls during the month of April. Of those
calls, 62 were to assist disabled vehicles, six calls to remove debris, and 19 were in
response to accidents in the Express Lanes.
91 Express Lanes Back-Office System (BOS) Development Update
In February, Cofiroute USA, LLC (CUSA) notified OCTA and RCTC of a delay to the
implementation of the new BOS for the 91 Express Lanes for both Orange and Riverside
counties as a result of the COVID-19 pandemic. CUSA is the current operator of the
91 Express Lanes for both OCTA and RCTC and is the firm selected for the design,
development, and implementation of the new BOS, as well as the customer service center
operation, once the current contract expires on June 30, 2021.
In anticipation that the future contractor would not be able to meet the go-live date in
July 2021, the OCTA Board of Directors approved an amendment to the current
three-party agreement between CUSA, RCTC, and OCTA, which allowed for six
one-month optional extension periods. Staff from both agencies are continuing to work
with CUSA to meet the revised anticipated go-live date in October 2021.
22
18
FINANCIAL HIGHLIGHTS RCTC
RCTC 91 Express Lanes
Operating Statement
4/30/2021
Description Budget Dollar $ Percent (%)
Operating revenues:
Toll Revenue 31,486,625.18$ 21,462,000.00$ 10,024,625.18$ 46.7
Fee Revenue 5,183,319.66 2,042,083.33 3,141,236.33 153.8
Total operating revenues 36,669,944.84 23,504,083.33 13,165,861.51 56.0
Operating expenses:
Salaries and Benefits 490,068.01 562,916.67 72,848.66 12.9
Legal Services 91,908.73 291,666.67 199,757.94 68.5
Advisory Services 57,833.86 62,500.00 4,666.14 7.5
Audit and Accounting Fees 31,550.00 30,000.00 (1,550.00) (5.2)
Service Fees 1,541.32 16,666.67 15,125.35 90.8
Other Professional Services 439,059.63 2,184,166.67 1,745,107.04 79.9
Lease Expense 228,206.14 408,500.00 180,293.86 44.1
Operations 1,522,405.44 2,489,166.67 966,761.23 38.8
Utilities 20,010.33 68,000.00 47,989.67 70.6
Supplies and Materials 4,690.27 25,000.00 20,309.73 81.2
Membership and Subscription Fees 28,281.50 25,000.00 (3,281.50) (13.1)
Office Equipment & Furniture (Non-Capital)4,706.87 12,500.00 7,793.13 62.3
Maintenance/Repairs 94,209.53 304,250.00 210,040.47 69.0
Training Seminars and Conferences (720.00) 1,916.67 2,636.67 137.6
Transportation Expenses - 3,333.33 3,333.33 100.0
Lodging - 2,916.67 2,916.67 100.0
Meals - 416.67 416.67 100.0
Other Staff Expenses - 416.67 416.67 100.0
Advertising 4,611.25 229,166.67 224,555.42 98.0
Program Management 62,204.53 138,416.67 76,212.14 55.1
Program Operations 5,942,883.60 7,196,416.67 1,253,533.07 17.4
Litigation Settlement - - - N/A
Furniture & Equipment - 254,166.67 254,166.67 100.0
Improvements - - - N/A
Bad Debt Expense 4,784.23 - (4,784.23) N/A
Total operating expenses 9,028,235.24 14,307,500.00 5,279,264.76 36.9
Operating income (loss)27,641,709.60 9,196,583.33 18,445,126.27 200.6
Nonoperating revenues (expenses):
Interest Revenue 391,179.63 576,583.33 (185,403.70) 32.2
Other Miscellaneous Revenue 52,435.68 83.33 52,352.35 (62,822.8)
Interest Expense (22,234,617.17) (5,933,250.00) (16,301,367.17) 274.7
Total nonoperating revenues (expenses)(21,791,001.86) (5,356,583.33) (16,434,418.53) (306.8)
Transfers In - - - N/A
Transfers Out (643,900.00) (854,416.67) 210,516.67 (24.6)
Net income (loss) 5,206,807.74$ 2,985,583.33$ 2,221,224.41$ 74.4
1 Unaudited
YTD as of : YTD Variance
Actual1
23
19
JOINT AGENCY TRIP AND REVENUE STATISTICS
JOINT AGENCY TRAFFIC STATISTICS
MULTI AGENCY TRIP AND REVENUE STATISTICS
MONTH ENDING April 30, 2021
MTD
Transactions by
Agency
Transactions
Using Both
Segments
% Using Both
Segments Revenue
Westbound
OCTA 746,614 296,617 40% $2,060,112
RCTC 660,572 296,617 45% $2,069,752
I -15 260,164 195,168 75%$729,556
McKinley 400,408 101,449 25% $1,340,195
Eastbound
OCTA 768,779 341,995 44% $2,709,160
RCTC 624,002 341,995 55% $2,185,332
I -15 232,331 134,426 58%$596,281
McKinley 391,671 207,569 53% $1,589,051
24
20
JOINT AGENCY PERFORMANCE MEASURES
REPORTING REQUIREMENT Reporting
Period
PERFORMANCE
STANDARD
Apr-21
Performance
CUSTOMER SERVICE
Call Wait Time Monthly Not to exceed 2 minutes 1:44
Abandon Rate Monthly No more than 4.0% 2.3%
Customer Satisfaction Monthly At least 75 outbound calls 75
VIOLATION PROCESSING
Response Time Monthly Within 2 business days of receipt 1.0
CUSA Violation Collection Rate Quarterly 70% or more 69%
CUSA Violation Collection Rate Annually 74% or more -5%
TRAFFIC OPERATIONS
Initial & Secondary Reviews Monthly Equal to or less than 15 days 1.5
Plate Misread Errors Monthly Equal to or less than 0.4% 0.02%
CAS Response Time Monthly 0:20 (minutes) per call 0:06
ACCOUNTING
OCTA Exceptions Monthly No more than 3 0
RCTC Exceptions Monthly No more than 3 0
INFORMATION TECHNOLOGY
Back-office System Uptime Monthly 99% Availability 100%
Network Uptime Monthly 99% Availability 100%
CUSA = Cofiroute USA; CAS = OCTA Customer Assistance Specialists
* Plate Misread Error performance is current after a 60-day hold-back period; therefore, percentage reported here is for two months prior to the
month of this report.
JOINT AGENCY TRANSPONDER DISTRIBUTION
Tags % of Total Tags % of Total
Issued
To New Accounts 1,425 98.4% 1,378 98.1% 810 97.1%
Additional Tags to Existing Accounts 11 0.8% 15 1.1% 15 1.7%
Replacement Transponders 12 0.8% 11 0.8% 10 1.2%
Total Issued 1,448 1,404 835
Returned
Account Closures 835 21.6%
Accounts Downsizing 0 0.0%
Defective Transponders 4,623 100.0% 5,821 100.0% 3,038 78.4%
Total Returned 4,623 5,821 3,873
FY 2020-21
T21 TRANSPONDER DISTRIBUTION
April-21 March-21
Average To-Date
25
21
At the end of April 2021, the 91 Express Lanes had 152,123 active customer accounts
and 555,644 transponders classified as assigned.
Number of Accounts by FY
As of April 30, 2021
Incoming Email Activity
During April, the Anaheim Processing Center received 4,000 emails.
Tags % of Total Tags % of Total
Issued
To New Accounts 39,080 99.9% 66,550 99.9% 28,618 99.9%
Additional Tags to Existing Accounts 27 0.1% 55 0.1% 25 0.1%
Replacement Transponders 1 0.0% 0 0.0% 1 0.0%
Total Issued 39,108 66,605 28,645
Returned
Account Closures
Accounts Downsizing
Defective Transponders
Total Returned
6C TRANSPONDER DISTRIBUTION
April-21 March-21 FY 2020-21
Average To-Date
26
22
Operational Activity
Amid concerns about the spread of COVID-19 and following the State of California’s
guidance to help reduce its spread, the 91 Express Lanes Customer Walk-In Center was
closed in March 2020 and will remain so until further notice. Operational activities in the
Anaheim and Corona locations continued to function with a combination of remote
workers and core staff located at the facilities. Core essential functions include aiding
stranded motorists, providing incident management services, and dispatching emergency
vehicles through the traffic operations center. The call center remains open to respond to
customer service and violation calls.
27
Orange County Transportation Authority
Riverside County Transportation Commission
Status Report
May 2021
As of May 31, 2021
ATTACHMENT 2
28
2
Table of Contents
Operations Overview OCTA ....................................................................................................... 3
Traffic and Revenue Statistics for OCTA .................................................................................... 3
OCTA Traffic and Revenue Summary ........................................................................................ 5
OCTA Eastbound Peak-Hour Volumes ...................................................................................... 6
OCTA Westbound Peak-Hour Volumes ..................................................................................... 7
OCTA Operational Highlights ..................................................................................................... 8
Financial Highlights OCTA ......................................................................................................... 9
Operations Overview RCTC ....................................................................................................... 9
Traffic and Revenue Statistics for RCTC ...................................................................................10
RCTC Traffic and Revenue Summary .......................................................................................12
RCTC Peak-Hour Volumes .......................................................................................................13
RCTC Eastbound Peak-Hour Volumes .....................................................................................13
RCTC Westbound Peak-Hour Volumes ....................................................................................15
RCTC Operational Highlights ....................................................................................................17
Financial Highlights RCTC ........................................................................................................18
Joint Agency Trip and Revenue Statistics .................................................................................19
Joint Agency Traffic Statistics ...................................................................................................19
Joint Agency Performance Measures ........................................................................................20
Joint Agency Transponder Distribution ......................................................................................20
Incoming Email Activity .............................................................................................................21
Operational Activity ...................................................................................................................22
29
3
OPERATIONS OVERVIEW OCTA
TRAFFIC AND REVENUE STATISTICS FOR OCTA
Total traffic volume on the 91 Express Lanes for May 2021 was 1,577,066. This
represents a daily average of 50,873 vehicles. This is a 105.7 percent increase in total
traffic volume from the same period last year, which totaled 766,588 and was the third
month of the State of California’s stay-at-home order due to the coronavirus (COVID-19)
pandemic. Potential toll revenue for May was $4,804,320, which represents an increase
of 85.2 percent from the prior year’s total of $2,594,469. Carpool percentage for May was
22.8 percent as compared to the previous year’s rate of 23.8 percent. As compared to
May 2019, traffic volume increased by 2.6 percent and revenue increased by 5.1 percent.
Traffic volumes are returning to pre-COVID-19 levels as Southern California counties
entered into less restrictive tiers of the State's Blueprint for a Safer Economy plan in May.
Month-to-date traffic and revenue data is summarized in the table below. The following
trip and revenue statistics tables represent all trips taken on the Orange County
Transportation Authority (OCTA) 91 Express Lanes and associated potential revenue for
the month of May 2021.
Current Month-to-Date (MTD) as of May 31, 2021
Trips
May-21
MTD
Actual
May-20
MTD
Actual
Yr 21-to-Yr 20
%
Variance
May-19
MTD
Actual
Yr 21-to-Yr 19
%
Variance
Full Toll Lanes 1,218,007 584,419 108.4% 1,119,465 8.8%
3+ Lanes 359,059 182,169 97.1% 417,578 (14.0%)
Total Gross Trips 1,577,066 766,588 105.7% 1,537,043 2.6%
Revenue
Full Toll Lanes $4,760,306 $2,550,977 86.6% $4,485,490 6.1%
3+ Lanes $44,014 $43,492 1.2% $86,806 (49.3%)
Total Gross Revenue $4,804,320 $2,594,469 85.2% $4,572,297 5.1%
Average Revenue per Trip
Average Full Toll Lanes $3.91 $4.36 (10.3%)$4.01 (2.4%)
Average 3+ Lanes $0.12 $0.24 (50.0%)$0.21 (42.3%)
Average Gross Revenue $3.05 $3.38 (9.8%)$2.97 2.5%
30
4
The 2021 fiscal year-to-date traffic volume decreased by 2.1 percent and potential toll
revenue increased by 2 percent, when compared with the same period last year.
Year-to-date average revenue per trip is $3.21.
Fiscal year-to-date traffic and revenue data are summarized in the table below. The
following trip and revenue statistics tables represent all trips taken on the OCTA
91 Express Lanes and associated potential revenue for the months of July 2020 through
May 2021.
Fiscal Year (FY) 2020-21 Year-to-Date (YTD) as of May 31, 2021
Trips
FY 2020-21
YTD
Actual
FY 2019-20
YTD
Actual
Yr-to-Yr
%
Variance
Full Toll Lanes 10,708,596 10,417,533 2.8%
3+ Lanes 2,946,898 3,526,596 (16.4%)
Total Gross Trips 13,655,494 13,944,129 (2.1%)
Revenue
Full Toll Lanes $43,369,406 $42,382,105 2.3%
3+ Lanes $525,648 $662,458 (20.7%)
Total Gross Revenue $43,895,055 $43,044,563 2.0%
Average Revenue per Trip
Average Full Toll Lanes $4.05 $4.07 (0.5%)
Average 3+ Lanes $0.18 $0.19 (5.3%)
Average Gross Revenue $3.21 $3.09 3.9%
31
5
OCTA Traffic and Revenue Summary
The chart below reflects the total trips breakdown between full toll trips and
high-occupancy vehicle (HOV3+) trips for FY 2020-21 on a monthly basis.
The chart below reflects the gross potential revenue breakdown between full toll trips and
HOV3+ trips for FY 2020-21 on a monthly basis.
32
6
OCTA EASTBOUND PEAK-HOUR VOLUMES
Peak-hour traffic in the eastbound direction reached or exceeded 90 percent of defined
capacity 15 times during the month of May 2021. As demonstrated on the next chart,
westbound peak-hour traffic volumes top out at 79 percent of defined capacity.
PM Time Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap.
1400 - 1500 $5.15 388 2,642 78% $5.15 369 2,591 76%$5.15 367 3,044 90% $6.95 397 3,155 93%$8.10 454 2,852 84%
1500 - 1600 $5.50 490 3,048 90% $4.75 502 3,438 101%$7.25 496 2,817 83% $7.25 508 2,775 82% $7.65 536 2,908 86%
1600 - 1700 $4.35 354 3,159 93%$5.00 339 2,474 73% $6.50 335 2,857 84% $6.80 343 3,006 88% $7.45 387 2,740 81%
1700 - 1800 $4.80 335 2,665 78% $4.90 363 2,936 86% $5.40 393 3,001 88% $6.70 397 2,970 87% $6.55 461 2,861 84%
1800 - 1900 $5.50 380 1,958 58% $3.95 430 2,617 77% $3.95 448 2,767 81% $4.35 509 2,767 81% $6.55 580 2,690 79%
1900 - 2000 $3.85 282 1,183 35% $3.85 329 1,471 43% $3.85 338 1,543 45% $5.60 427 1,764 52% $6.05 524 1,955 58%
PM Time Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap.
1400 - 1500 $5.15 398 2,738 81% $5.15 359 2,629 77% $5.15 390 3,038 89%$6.95 433 3,202 94%$8.10 537 3,036 89%
1500 - 1600 $5.50 478 2,960 87%$4.75 433 3,231 95%$7.25 507 2,946 87% $7.25 496 2,757 81% $7.65 559 2,974 87%
1600 - 1700 $4.35 379 3,149 93%$5.00 317 2,657 78% $6.50 319 2,800 82% $6.80 338 2,799 82% $7.45 361 2,657 78%
1700 - 1800 $4.80 356 2,702 79% $4.90 384 2,913 86% $5.40 417 3,041 89% $6.70 394 2,815 83% $6.55 438 2,830 83%
1800 - 1900 $5.50 469 2,317 68% $3.95 445 2,674 79% $3.95 488 2,683 79% $4.35 546 2,934 86% $6.55 514 2,400 71%
1900 - 2000 $3.85 360 1,354 40% $3.85 345 1,464 43% $3.85 389 1,641 48% $5.60 433 1,854 55% $6.05 498 1,975 58%
PM Time Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap.
1400 - 1500 $5.15 354 2,629 77% $5.15 397 2,698 79% $5.15 381 2,940 86%$6.95 435 3,227 95%$8.10 503 2,938 86%
1500 - 1600 $5.50 469 3,038 89%$4.75 492 3,321 98%$7.25 463 2,714 80% $7.25 536 2,757 81% $7.65 524 2,814 83%
1600 - 1700 $4.35 392 3,303 97%$5.00 301 2,552 75% $6.50 313 2,793 82% $6.80 322 2,822 83% $7.45 394 2,873 85%
1700 - 1800 $4.80 367 2,585 76% $4.90 392 2,996 88% $5.40 409 3,009 89% $6.70 391 2,920 86% $6.55 405 2,864 84%
1800 - 1900 $5.50 380 1,862 55% $3.95 431 2,491 73% $3.95 472 2,883 85% $4.35 505 2,766 81% $6.55 473 2,404 71%
1900 - 2000 $3.85 318 1,192 35% $3.85 271 1,357 40% $3.85 375 1,569 46% $5.60 435 1,835 54% $6.05 518 1,980 58%
PM Time Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap.
1400 - 1500 $5.15 375 2,728 80% $5.15 418 2,732 80% $5.15 404 2,945 87%$6.95 482 3,311 97%$8.10 588 2,944 87%
1500 - 1600 $5.50 503 2,998 88%$4.75 474 3,225 95%$7.25 480 2,756 81% $7.25 520 2,595 76% $7.65 602 2,832 83%
1600 - 1700 $4.35 385 3,235 95%$5.00 324 2,558 75% $6.50 353 2,923 86% $6.80 335 2,766 81% $7.45 477 2,793 82%
1700 - 1800 $4.80 311 2,649 78% $4.90 393 2,934 86%$5.40 439 3,059 90%$6.70 405 2,801 82% $6.55 468 2,585 76%
1800 - 1900 $5.50 423 2,159 64% $3.95 459 2,706 80% $3.95 510 2,881 85% $4.35 545 2,900 85% $6.55 522 2,162 64%
1900 - 2000 $3.85 355 1,344 40% $3.85 355 1,451 43% $3.85 385 1,672 49% $5.60 481 2,106 62% $6.05 522 1,853 55%
PM Time Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap.
1400 - 1500 $4.25 373 1,105 33%
1500 - 1600 $4.25 385 1,121 33%
1600 - 1700 $4.25 353 1,016 30%
1700 - 1800 $4.25 385 943 28%
1800 - 1900 $4.25 386 992 29%
1900 - 2000 $4.25 461 1,030 30%
06/02/21 Thursday 06/03/21 Friday 06/04/21Monday 05/31/21 Tuesday 06/01/21 Wednesday
05/26/21 Thursday 05/27/21 Friday 05/28/21Monday 05/24/21 Tuesday 05/25/21 Wednesday
Thursday 05/13/21 Friday 05/14/21
Monday 05/17/21 Tuesday 05/18/21 Wednesday 05/19/21 Thursday 05/20/21 Friday 05/21/21
Thursday 05/06/21 Friday 05/07/21
Monday 05/10/21 Tuesday 05/11/21 Wednesday 05/12/21
Monday 05/03/21 Tuesday 05/04/21 Wednesday 05/05/21
33
7
OCTA WESTBOUND PEAK-HOUR VOLUMES
AM Time Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap.
0400 - 0500 $3.05 381 1,224 36% $3.05 403 1,263 37% $3.05 420 1,270 37% $3.05 402 1,255 37% $3.05 338 1,029 30%
0500 - 0600 $4.95 558 2,465 73% $4.95 591 2,499 74% $4.95 582 2,570 76% $4.95 572 2,488 73% $4.70 512 2,234 66%
0600 - 0700 $5.15 404 2,430 71% $5.15 422 2,537 75% $5.15 370 2,447 72% $5.15 426 2,458 72% $4.95 341 2,257 66%
0700 - 0800 $5.65 394 2,413 71% $5.65 391 2,606 77% $5.65 400 2,530 74% $5.65 438 2,580 76% $5.50 416 2,346 69%
0800 - 0900 $5.15 244 2,220 65% $5.15 218 2,279 67% $5.15 244 2,243 66% $5.15 247 2,334 69% $4.95 288 2,112 62%
0900 - 1000 $4.10 196 1,860 55% $4.10 215 2,068 61% $4.10 231 2,031 60% $4.10 224 1,917 56% $4.10 253 1,651 49%
AM Time Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap.
0400 - 0500 $3.05 390 1,236 36% $3.05 396 1,270 37% $3.05 391 1,248 37% $3.05 399 1,192 35% $3.05 362 1,106 33%
0500 - 0600 $4.95 575 2,457 72% $4.95 592 2,453 72% $4.95 602 2,435 72% $4.95 616 2,483 73% $4.70 485 2,203 65%
0600 - 0700 $5.15 382 2,349 69% $5.15 381 2,476 73% $5.15 438 2,578 76% $5.15 421 2,425 71% $4.95 356 2,204 65%
0700 - 0800 $5.65 419 2,487 73% $5.65 424 2,531 74% $5.65 396 2,540 75% $5.65 397 2,494 73% $5.50 380 2,142 63%
0800 - 0900 $5.15 265 2,121 62% $5.15 263 2,207 65% $5.15 284 2,313 68% $5.15 262 2,277 67% $4.95 272 1,982 58%
0900 - 1000 $4.10 218 1,682 49% $4.10 168 1,769 52% $4.10 194 1,765 52% $4.10 225 1,972 58% $4.10 222 1,577 46%
AM Time Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap.
0400 - 0500 $3.05 398 1,237 36% $3.05 428 1,299 38% $3.05 434 1,280 38% $3.05 399 1,223 36% $3.05 354 1,052 31%
0500 - 0600 $4.95 560 2,410 71% $4.95 593 2,445 72% $4.95 581 2,434 72% $4.95 581 2,435 72% $4.70 466 2,192 64%
0600 - 0700 $5.15 404 2,453 72% $5.15 414 2,520 74% $5.15 394 2,472 73% $5.15 411 2,423 71% $4.95 376 2,297 68%
0700 - 0800 $5.65 389 2,439 72% $5.65 450 2,513 74% $5.65 387 2,461 72% $5.65 413 2,462 72% $5.50 400 2,223 65%
0800 - 0900 $5.15 260 2,120 62% $5.15 282 2,231 66% $5.15 261 2,213 65% $5.15 254 2,163 64% $4.95 264 2,064 61%
0900 - 1000 $4.10 208 1,614 47% $4.10 209 1,976 58% $4.10 199 1,753 52% $4.10 204 1,782 52% $4.10 259 1,699 50%
AM Time Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap.
0400 - 0500 $3.05 384 1,182 35% $3.05 412 1,280 38% $3.05 396 1,263 37% $3.05 394 1,200 35% $3.05 319 1,000 29%
0500 - 0600 $4.95 532 2,506 74% $4.95 547 2,591 76% $4.95 581 2,549 75% $4.95 574 2,468 73% $4.70 452 2,060 61%
0600 - 0700 $5.15 387 2,481 73% $5.15 434 2,673 79% $5.15 417 2,612 77% $5.15 438 2,463 72% $4.95 347 2,085 61%
0700 - 0800 $5.65 425 2,564 75% $5.65 418 2,599 76% $5.65 422 2,619 77% $5.65 452 2,574 76% $5.50 400 2,201 65%
0800 - 0900 $5.15 266 2,407 71% $5.15 285 2,232 66% $5.15 304 2,501 74% $5.15 280 2,190 64% $4.95 266 1,797 53%
0900 - 1000 $4.10 265 1,845 54% $4.10 274 2,182 64% $4.10 292 2,311 68% $4.10 264 2,035 60% $4.10 255 1,627 48%
AM Time Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap.
0400 - 0500 $1.70 54 114 3%
0500 - 0600 $1.70 68 197 6%
0600 - 0700 $1.70 64 257 8%
0700 - 0800 $1.70 117 347 10%
0800 - 0900 $2.50 212 689 20%
0900 - 1000 $3.60 365 1,091 32%
Monday 05/31/21 Tuesday 06/01/21 Wednesday 06/02/21
Thursday 05/20/21 Friday 05/21/21
05/26/21
Thursday 06/03/21 Friday 06/04/21
Thursday 05/27/21 Friday 05/28/21
05/19/21
Monday 05/24/21 Tuesday 05/25/21 Wednesday
Monday 05/17/21 Tuesday 05/18/21 Wednesday
05/12/21 Thursday 05/13/21 Friday 05/14/21Monday 05/10/21 Tuesday 05/11/21 Wednesday
05/05/21 Thursday 05/06/21 Friday 05/07/21Monday 05/03/21 Tuesday 05/04/21 Wednesday
34
8
OCTA OPERATIONAL HIGHLIGHTS
On-Road Operations
OCTA customer assistance specialists (CAS) responded to 111 calls during the month of
May. Of those calls, 83 were to assist disabled vehicles and 16 calls to remove debris.
The CAS provided assistance to 12 accidents in the Express Lanes with two of those
accidents originating in the State Route 91 general purpose lanes.
91 Express Lanes Back-Office System (BOS) Development Update
In February, Cofiroute USA, LLC (CUSA) notified OCTA and the Riverside County
Transportation Commission (RCTC) of a delay to the implementation of the new BOS for
the 91 Express Lanes for both Orange and Riverside counties as a result of the
COVID-19 pandemic. CUSA is the current operator of the 91 Express Lanes for both
OCTA and RCTC and is the firm selected for the design, development, and
implementation of the new BOS, as well as the customer service center operation, once
the current contract expires on June 30, 2021.
In anticipation that the future contractor would not be able to meet the go-live date in
July 2021, the OCTA Board of Directors approved an amendment to the current
three-party agreement between CUSA, RCTC, and OCTA, which allowed for six
one-month optional extension periods. Staff from both agencies are continuing to work
with CUSA to meet the revised anticipated go-live date in October 2021.
91 Express Lanes Toll Entrance Gantries Infrastructure Project Update
OCTA entered into an agreement with the California Department of
Transportation (Caltrans) to provide construction and construction management services
for the 91 Express Lanes Toll Entrance Gantries Infrastructure Project. This project entails
constructing new toll gantries infrastructure at the three entrances of the OCTA
91 Express Lanes. Caltrans advertised the project in March 2021, and the project was
awarded in May. The contract is expected to be executed in June with notice to proceed
to occur in July. Upon completion of the infrastructure project, Kapsch TrafficCom USA,
Inc., the toll lanes system integrator for the 91 Express Lanes, will install new Electronic
Toll and Traffic Management system equipment onto the new gantries.
35
9
FINANCIAL HIGHLIGHTS OCTA
Capital Asset Activity
During the eleven months ending May 31, 2021, capital asset activities included $11,453
for the replacement of the air-conditioning units for the eastbound toll plaza, $810,223 for
the BOS replacement project, and $2,491,662 for payment of 6C implementation costs
for the Electronic Toll and Traffic Management system.
91 Express Lanes
Operating Statement
YTD as of : 5/31/2021
Description Actual (1)Budget (1)Dollar $ Percent (%)
Operating revenues:
Toll Revenue 40,506,218.86$ 29,848,395.00$ 10,657,823.86$ 35.7
Fee Revenue 4,973,283.39 1,938,673.00 3,034,610.39 156.5
Total operating revenues 45,479,502.25 31,787,068.00 13,692,434.25 43.1
Operating expenses:
Contracted Services 6,168,336.14 6,597,360.00 429,023.86 6.5
Administrative Fee 2,746,865.00 2,861,606.00 114,741.00 4.0
Other Professional Services 1,032,278.79 2,950,514.00 1,918,235.21 65.0
Credit Card Processing Fees 964,469.89 836,280.00 (128,189.89) (15.3)
Toll Road Account Servicing 574,808.34 541,500.00 (33,308.34) (6.2)
Other Insurance Expense 405,715.40 804,075.00 398,359.60 49.5
Toll Road Maintenance Supply Repairs 139,909.31 2,178,480.00 2,038,570.69 93.6
Patrol Services 723,131.25 967,093.00 243,961.75 25.2
Building Equipment Repairs and Maint 719,192.99 1,145,779.00 426,586.01 37.2
6C Transponders - 187,500.00 187,500.00 100.0
Other Services (5)(982,530.32) 48,885.00 1,031,415.32 2,109.9
Utilities 41,630.90 105,380.00 63,749.10 60.5
Office Expense 9,966.48 84,717.00 74,750.52 88.2
Bad Debt Expense 142,788.65 - (142,788.65) N/A
Miscellaneous (2)42,438.44 126,546.00 84,107.56 66.5
Leases 431,341.67 444,400.00 13,058.33 2.9
Total operating expenses 13,160,342.93 19,880,115.00 6,719,772.07 33.8
Depreciation and Amortization (3)3,945,884.07 - (3,945,884.07) N/A
Operating income (loss)28,373,275.25 11,906,953.00 16,466,322.25 138.3
Nonoperating revenues (expenses):
Reimbursement from Other Agencies 421,751.62 937,500.00 (515,748.38) (55.0)
Interest Income 3,922,322.03 1,348,864.00 2,573,458.03 190.8
Interest Expense (3,926,974.71) (4,032,369.00) 105,394.29 2.6
Other 11,462.08 - 11,462.08 N/A
Total nonoperating revenues (expenses)428,561.02 (1,746,005.00) 2,174,566.02 124.5
Transfers In - - - N/A
Transfers Out (4)(10,858,899.77) (35,846,100.00) 24,987,200.23 69.7
Net income (loss) 17,942,936.50$ (25,685,152.00)$ 43,628,088.50$ (169.9)
¹Actual amounts are accounted for on the accrual basis of accounting in an enterprise fund. Budget amounts are
accounted for on a modified accrual basis of accounting.
²Miscellaneous expenses include: Bond Insurance Costs, Bank Service Charge, Transponder Materials.
³Depreciation and amortization are not budgeted items.
4Transfers Out: For M2 Project I and Project J expense reimbursements.
5 Litigation settlement was accrued, the negative will be offset once the litigation payment is issued.
YTD Variance
36
10
OPERATIONS OVERVIEW RCTC
TRAFFIC AND REVENUE STATISTICS FOR RCTC
Total traffic volume on the 91 Express Lanes for May 2021 was 1,357,183. This
represents a daily average of 43,780 vehicles. This is a 106.3 percent increase in total
traffic volume from the same period last year, which totaled 657,795 and was the third
month of the COVID-19 stay-at-home order. Potential toll revenue for May was
$4,371,441, which represents an increase of 132 percent from the prior year’s total of
$1,884,440. Carpool percentage for May was 21.1 percent as compared to the previous
year’s rate of 22.1 percent. As compared to May 2019, traffic volume increased by
0.1 percent while revenue decreased by 18.5 percent. Traffic volumes are returning to
pre-COVID-19 levels as Southern California counties enter into less restrictive tiers of the
State’s Blueprint for a Safer Economy plan in May.
Month-to-date traffic and revenue data is summarized in the table below. The following
trip and revenue statistics tables represent all trips taken on the RCTC 91 Express Lanes
and associated potential revenue for the month of May 2021.
Current Month-to-Date as of May 31, 2021
Trips
MAY-21
MTD
Actual
Stantec
MTD
Projected
#
Variance
%
Variance
MAY-20
MTD
Actual
Yr 21-to-Yr 20
%
Variance
May-19
MTD
Actual
Yr 21-to-Yr 19
%
Variance
Full Toll Lanes 1,070,406 1,087,829 (17,423) (1.6%)512,594 108.8% 1,008,723 6.1%
3+ Lanes 286,777 358,886 (72,109) (20.1%)145,201 97.5% 347,560 (17.5%)
Total Gross Trips 1,357,183 1,446,714 (89,531) (6.2%)657,795 106.3% 1,356,283 0.1%
Revenue
Full Toll Lanes $4,328,328 $4,819,143 ($490,815) (10.2%)$1,860,290 132.7% $5,313,798 (18.5%)
3+ Lanes $43,113 $0 $43,113 $24,150 78.5% $46,697 (7.7%)
Total Gross Revenue $4,371,441 $4,819,143 ($447,702) (9.3%)$1,884,440 132.0% $5,360,495 (18.5%)
Average Revenue per Trip
Average Full Toll Lanes $4.04 $4.43 ($0.39) (8.8%)$3.63 11.3% $5.27 (23.3%)
Average 3+ Lanes $0.15 $0.00 $0.15 $0.17 (11.8%)$0.13 15.4%
Average Gross Revenue $3.22 $3.33 ($0.11) (3.3%)$2.86 12.6% $3.95 (18.5%)
37
11
The 2021 fiscal year-to-date traffic volume decreased by 5.2 percent and potential toll
revenue decreased by 24 percent, when compared with the same period last year.
Year-to-date average revenue per-trip is $3.37.
Fiscal year-to-date traffic and revenue data are summarized in the table below. The
following trip and revenue statistics tables represent all trips taken on the RCTC
91 Express Lanes and associated potential revenue for the months of July 2020 through
May 2021.
FY 2020-21 Year-to-Date as of May 31, 2021
Trips
FY 2020-21
YTD
Actual
Stantec
YTD
Projected
#
Variance
%
Variance
FY 2019-20
YTD
Actual
Yr-to-Yr
%
Variance
Full Toll Lanes 9,211,904 11,153,300 (1,941,396) (17.4%)9,342,545 (1.4%)
3+ Lanes 2,368,854 3,629,714 (1,260,860) (34.7%)2,874,648 (17.6%)
Total Gross Trips 11,580,758 14,783,014 (3,202,256) (21.7%)12,217,193 (5.2%)
Revenue
Full Toll Lanes $38,617,453 $48,110,571 ($9,493,118) (19.7%)$51,003,714 (24.3%)
3+ Lanes $407,902 $0 $407,902 $346,167 17.8%
Total Gross Revenue $39,025,355 $48,110,571 ($9,085,216) (18.9%)$51,349,881 (24.0%)
Average Revenue per Trip
Average Full Toll Lanes $4.19 $4.31 ($0.12) (2.8%)$5.46 (23.3%)
Average 3+ Lanes $0.17 $0.00 $0.17 $0.12 41.7%
Average Gross Revenue $3.37 $3.25 $0.12 3.7% $4.20 (19.8%)
38
12
RCTC Traffic and Revenue Summary
The chart below reflects the total trips broken down between full toll lanes and HOV3+
lanes for FY 2020-21 on a monthly basis.
The chart below reflects the gross potential revenue breakdown between full toll lanes
and HOV3+ lanes for FY 2020-21 on a monthly basis.
39
13
RCTC PEAK-HOUR VOLUMES
In May, several peak period toll rates were adjusted in response to traffic volumes. A plan
is in place to monitor traffic volumes and adjust toll rates as traffic returns to
pre-COVID-19 volumes.
RCTC EASTBOUND PEAK-HOUR VOLUMES
Eastbound PM Peak - County Line to McKinley
PM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS
1400 - 1500 $5.30 165 961 1,126 D $5.30 173 1019 1,192 D $8.95 179 1077 1,256 E $10.95 185 1,120 1,305 F $24.95 272 1,125 1,397 F
1500 - 1600 $8.95 221 1041 1,262 E $10.95 216 1017 1,233 E $13.95 199 940 1,139 D $16.95 241 1,036 1,277 E $24.95 266 953 1,219 E
1600 - 1700 $6.95 137 988 1,125 D $6.95 168 956 1,124 D $6.95 199 996 1,195 D $8.95 173 1,056 1,229 E $14.95 240 1,069 1,309 F
1700 - 1800 $5.30 160 974 1,134 D $5.30 168 1053 1,221 E $5.30 193 1017 1,210 E $5.30 191 1,056 1,247 E $7.95 273 1,035 1,308 F
1800 - 1900 $4.20 183 754 937 C $4.20 233 902 1,135 D $5.30 225 994 1,219 E $5.30 263 989 1,252 E $5.30 304 969 1,273 E
1900 - 2000 $2.25 115 414 529 B $2.25 142 519 661 B $2.25 163 540 703 B $2.25 195 685 880 C $2.25 225 750 975 C
PM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS
1400 - 1500 $5.30 174 1057 1,231 E $5.30 160 1078 1,238 E $8.95 181 1090 1,271 E $10.95 210 1,124 1,334 F $24.95 310 1,022 1,332 F
1500 - 1600 $8.95 217 951 1,168 D $10.95 202 978 1,180 D $13.95 233 970 1,203 E $16.95 252 995 1,247 E $24.95 256 866 1,122 D
1600 - 1700 $6.95 193 1026 1,219 E $6.95 201 1036 1,237 E $6.95 172 1130 1,302 F $8.95 180 1,056 1,236 E $14.95 259 1,073 1,332 F
1700 - 1800 $5.30 174 1047 1,221 E $5.30 169 1024 1,193 D $5.30 202 1061 1,263 E $5.30 174 1,052 1,226 E $7.95 221 1,028 1,249 E
1800 - 1900 $4.20 207 866 1,073 D $4.20 233 957 1,190 D $5.30 230 944 1,174 D $5.30 225 954 1,179 D $5.30 265 1,021 1,286 E
1900 - 2000 $2.25 159 532 691 B $2.25 159 542 701 B $2.25 176 574 750 B $2.25 217 784 1,001 D $2.25 243 775 1,018 D
PM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS
1400 - 1500 $5.30 159 1002 1,161 D $5.30 171 1132 1,303 F $8.95 154 1048 1,202 E $10.95 205 1,057 1,262 E $24.95 325 1,062 1,387 F
1500 - 1600 $8.95 213 925 1,138 D $10.95 218 939 1,157 D $13.95 191 1070 1,261 E $16.95 215 1,002 1,217 E $24.95 285 973 1,258 E
1600 - 1700 $6.95 196 945 1,141 D $6.95 157 1032 1,189 D $6.95 188 1042 1,230 E $8.95 206 987 1,193 D $14.95 243 976 1,219 E
1700 - 1800 $5.30 170 1058 1,228 E $5.30 167 1010 1,177 D $5.30 193 1064 1,257 E $5.30 153 1,086 1,239 E $7.95 280 1,067 1,347 F
1800 - 1900 $4.20 193 666 859 C $4.20 218 875 1,093 D $5.30 225 985 1,210 E $5.30 241 959 1,200 D $5.30 268 977 1,245 E
1900 - 2000 $2.25 148 372 520 B $2.25 143 498 641 B $2.25 175 603 778 B $2.25 181 764 945 C $2.25 239 787 1,026 D
PM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS
1400 - 1500 $5.30 180 977 1,157 D $5.30 183 1102 1,285 E $8.95 201 1055 1,256 E $10.95 270 1,317 1,587 F $24.95 396 1,010 1,406 F
1500 - 1600 $8.95 210 1029 1,239 E $10.95 199 943 1,142 D $13.95 203 1004 1,207 E $16.95 244 988 1,232 E $24.95 313 783 1,096 D
1600 - 1700 $6.95 173 1062 1,235 E $6.95 194 990 1,184 D $6.95 202 1086 1,288 E $8.95 212 1,008 1,220 E $14.95 363 927 1,290 E
1700 - 1800 $5.30 143 966 1,109 D $5.30 179 952 1,131 D $5.30 223 1065 1,288 E $5.30 215 996 1,211 E $7.95 319 994 1,313 F
1800 - 1900 $4.20 229 837 1,066 D $4.20 210 978 1,188 D $5.30 257 1003 1,260 E $5.30 248 1,045 1,293 E $5.30 277 820 1,097 D
1900 - 2000 $2.25 158 477 635 B $2.25 173 525 698 B $2.25 188 650 838 C $2.25 261 871 1,132 D $2.25 267 670 937 C
PM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS
1400 - 1500 $2.25 166 372 538 B
1500 - 1600 $2.25 161 387 548 B
1600 - 1700 $2.25 168 291 459 B
1700 - 1800 $2.25 154 273 427 B
1800 - 1900 $2.25 186 290 476 B
1900 - 2000 $2.25 227 263 490 B
Thursday 06/03/21 Friday 06/04/21Monday05/31/21 Tuesday 06/01/21 Wednesday 06/02/21
Thursday 05/27/21 Friday 05/28/21Monday05/24/21 Tuesday 05/25/21 Wednesday 05/26/21
Wednesday 05/19/21 Thursday 05/20/21 Friday 05/21/21Monday05/17/21 Tuesday 05/18/21
Thursday 05/13/21 Friday 05/14/21Monday05/10/21 Tuesday 05/11/21 Wednesday 05/12/21
Wednesday 05/05/21 Thursday 05/06/21 Friday 05/07/21Monday05/03/21 Tuesday 05/04/21
40
14
Eastbound PM Peak - County Line to I-15 South
PM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS
1400 - 1500 $5.30 122 679 801 C $5.30 127 784 911 C $5.30 115 812 927 C $5.30 103 762 865 C $5.30 141 729 870 C
1500 - 1600 $5.30 149 742 891 C $5.30 121 788 909 C $5.30 108 789 897 C $5.30 108 667 775 B $5.30 146 704 850 C
1600 - 1700 $2.95 90 671 761 B $5.30 100 637 737 B $5.30 108 774 882 C $5.30 94 769 863 C $2.95 123 685 808 C
1700 - 1800 $2.95 92 707 799 B $2.95 82 713 795 B $2.95 91 783 874 C $5.30 120 756 876 C $2.95 139 643 782 B
1800 - 1900 $2.95 91 546 637 B $2.95 119 636 755 B $2.95 119 820 939 C $2.95 128 762 890 C $2.95 137 642 779 B
1900 - 2000 $1.95 64 308 372 A $1.95 70 367 437 B $2.95 92 487 579 B $2.95 130 510 640 B $2.95 156 507 663 B
PM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS
1400 - 1500 $5.30 125 691 816 C $5.30 100 740 840 C $5.30 115 747 862 C $5.30 123 781 904 C $5.30 147 636 783 B
1500 - 1600 $5.30 123 715 838 C $5.30 131 711 842 C $5.30 134 778 912 C $5.30 128 852 980 C $5.30 89 436 525 B
1600 - 1700 $2.95 89 653 742 B $5.30 91 676 767 B $5.30 89 592 681 B $5.30 90 667 757 B $2.95 128 711 839 C
1700 - 1800 $2.95 85 674 759 B $2.95 96 720 816 C $2.95 87 738 825 C $5.30 92 724 816 C $2.95 111 676 787 B
1800 - 1900 $2.95 109 615 724 B $2.95 113 666 779 B $2.95 124 735 859 C $2.95 128 753 881 C $2.95 129 568 697 B
1900 - 2000 $1.95 100 342 442 B $1.95 93 421 514 B $2.95 97 419 516 B $2.95 102 515 617 B $2.95 147 456 603 B
PM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS
1400 - 1500 $5.30 109 654 763 B $5.30 105 785 890 C $5.30 111 755 866 C $5.30 120 842 962 C $5.30 152 668 820 C
1500 - 1600 $5.30 122 683 805 C $5.30 115 733 848 C $5.30 86 701 787 B $5.30 113 728 841 C $5.30 128 634 762 B
1600 - 1700 $2.95 83 713 796 B $5.30 95 640 735 B $5.30 87 671 758 B $5.30 98 694 792 B $2.95 139 680 819 C
1700 - 1800 $2.95 104 708 812 C $2.95 98 722 820 C $2.95 92 719 811 C $5.30 96 668 764 B $2.95 141 736 877 C
1800 - 1900 $2.95 101 480 581 B $2.95 116 604 720 B $2.95 118 693 811 C $2.95 156 720 876 C $2.95 130 626 756 B
1900 - 2000 $1.95 86 301 387 A $1.95 85 409 494 B $2.95 123 476 599 B $2.95 111 493 604 B $2.95 134 494 628 B
PM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS
1400 - 1500 $5.30 105 720 825 C $5.30 81 790 871 C $5.30 108 747 855 C $5.30 125 785 910 C $5.30 159 559 718 B
1500 - 1600 $5.30 104 702 806 C $5.30 112 749 861 C $5.30 99 715 814 C $5.30 117 726 843 C $5.30 151 521 672 B
1600 - 1700 $2.95 95 722 817 C $5.30 91 672 763 B $5.30 98 661 759 B $5.30 115 658 773 B $2.95 152 542 694 B
1700 - 1800 $2.95 85 693 778 B $2.95 84 685 769 B $2.95 128 688 816 C $5.30 91 688 779 B $2.95 156 553 709 B
1800 - 1900 $2.95 118 614 732 B $2.95 120 730 850 C $2.95 126 692 818 C $2.95 106 735 841 C $2.95 114 481 595 B
1900 - 2000 $1.95 75 350 425 B $1.95 77 401 478 B $2.95 124 501 625 B $2.95 121 603 724 B $2.95 118 452 570 B
PM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS
1400 - 1500 $1.95 120 252 372 A
1500 - 1600 $1.95 111 230 341 A
1600 - 1700 $1.95 92 207 299 A
1700 - 1800 $1.95 119 182 301 A
1800 - 1900 $1.95 124 209 333 A
1900 - 2000 $1.95 123 171 294 A
Thursday 06/03/21 Friday 06/04/21Monday 05/31/21 Tuesday 06/01/21 Wednesday 06/02/21
Thursday 05/27/21 Friday 05/28/21Monday 05/24/21 Tuesday 05/25/21 Wednesday 05/26/21
Wednesday 05/19/21 Thursday 05/20/21 Friday 05/21/21Monday05/17/21 Tuesday 05/18/21
Thursday 05/13/21 Friday 05/14/21Monday05/10/21 Tuesday 05/11/21 Wednesday 05/12/21
Wednesday 05/05/21 Thursday 05/06/21 Friday 05/07/21Monday05/03/21 Tuesday 05/04/21
41
15
RCTC WESTBOUND PEAK-HOUR VOLUMES
Westbound AM Peak - McKinley to County Line
AM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS
0400 - 0500 $5.30 171 459 630 B $5.30 194 455 649 B $5.30 201 465 666 B $5.30 195 460 655 B $2.25 168 349 517 B
0500 - 0600 $9.95 316 1234 1,550 F $9.95 306 1257 1,563 F $9.95 298 1282 1,580 F $9.95 283 1,274 1,557 F $6.95 243 1,255 1,498 F
0600 - 0700 $11.95 233 1231 1,464 F $12.95 219 1361 1,580 F $12.95 205 1262 1,467 F $11.95 235 1,257 1,492 F $6.95 173 1,130 1,303 E
0700 - 0800 $8.95 233 1393 1,626 F $8.95 235 1645 1,880 F $8.95 244 1565 1,809 F $7.95 266 1,630 1,896 F $5.30 218 1,415 1,633 F
0800 - 0900 $5.30 144 1325 1,469 F $5.30 135 1477 1,612 F $5.30 143 1344 1,487 F $5.30 150 1,384 1,534 F $2.25 169 1,079 1,248 E
0900 - 1000 $5.30 99 836 935 C $5.30 124 1036 1,160 D $5.30 120 937 1,057 D $5.30 128 919 1,047 D $2.25 140 735 875 C
AM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS
0400 - 0500 $5.30 181 413 594 B $5.30 204 428 632 B $5.30 204 428 632 B $5.30 204 387 591 B $2.25 180 374 554 B
0500 - 0600 $9.95 313 1137 1,450 F $9.95 287 1247 1,534 F $9.95 287 1247 1,534 F $9.95 326 1,058 1,384 F $6.95 264 1,094 1,358 F
0600 - 0700 $11.95 230 1187 1,417 F $12.95 225 1259 1,484 F $12.95 225 1259 1,484 F $11.95 225 1,166 1,391 F $6.95 191 1,135 1,326 E
0700 - 0800 $8.95 270 1512 1,782 F $8.95 241 1575 1,816 F $8.95 241 1575 1,816 F $7.95 258 1,429 1,687 F $5.30 247 1,255 1,502 F
0800 - 0900 $5.30 183 1245 1,428 F $5.30 189 1381 1,570 F $5.30 189 1381 1,570 F $5.30 165 1,211 1,376 F $2.25 145 1,022 1,167 D
0900 - 1000 $5.30 104 791 895 C $5.30 102 854 956 C $5.30 102 854 956 C $5.30 129 1,038 1,167 D $2.25 125 703 828 C
AM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS
0400 - 0500 $5.30 186 428 614 B $5.30 215 471 686 B $5.30 217 423 640 B $5.30 200 455 655 B $2.25 168 405 573 B
0500 - 0600 $9.95 348 1173 1,521 F $9.95 344 1256 1,600 F $9.95 340 1183 1,523 F $9.95 286 1,184 1,470 F $6.95 227 1,120 1,347 E
0600 - 0700 $11.95 245 1254 1,499 F $12.95 224 1279 1,503 F $12.95 234 1332 1,566 F $11.95 198 1,252 1,450 F $6.95 199 1,131 1,330 E
0700 - 0800 $8.95 262 1478 1,740 F $8.95 294 1487 1,781 F $8.95 274 1576 1,850 F $7.95 229 1,581 1,810 F $5.30 227 1,242 1,469 F
0800 - 0900 $5.30 181 1284 1,465 F $5.30 165 1338 1,503 F $5.30 160 1222 1,382 F $5.30 136 1,294 1,430 F $2.25 154 1,105 1,259 E
0900 - 1000 $5.30 100 799 899 C $5.30 124 882 1,006 D $5.30 117 866 983 C $5.30 119 798 917 C $2.25 131 794 925 C
AM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS
0400 - 0500 $5.30 176 422 598 B $5.30 203 417 620 B $5.30 173 419 592 B $5.30 173 378 551 B $2.25 135 419 554 B
0500 - 0600 $9.95 298 1245 1,543 F $9.95 289 1300 1,589 F $9.95 305 1082 1,387 F $9.95 328 1,086 1,414 F $6.95 225 1,045 1,270 E
0600 - 0700 $11.95 212 1267 1,479 F $12.95 208 1342 1,550 F $12.95 239 1257 1,496 F $11.95 246 1,133 1,379 F $6.95 182 1,125 1,307 E
0700 - 0800 $8.95 286 1617 1,903 F $8.95 259 1550 1,809 F $8.95 270 1477 1,747 F $7.95 275 1,496 1,771 F $5.30 226 1,263 1,489 F
0800 - 0900 $5.30 177 1331 1,508 F $5.30 193 1553 1,746 F $5.30 157 1321 1,478 F $5.30 165 1,287 1,452 F $2.25 146 1,008 1,154 D
0900 - 1000 $5.30 136 808 944 C $5.30 193 1184 1,377 F $5.30 151 1150 1,301 E $5.30 151 982 1,133 D $2.25 161 705 866 C
AM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS
0400 - 0500 $1.55 13 33 46 A
0500 - 0600 $1.55 28 68 96 A
0600 - 0700 $1.55 40 115 155 A
0700 - 0800 $1.55 65 132 197 A
0800 - 0900 $1.55 124 317 441 B
0900 - 1000 $2.25 256 532 788 B
Thursday 06/03/21 Friday 06/04/21Monday05/31/21 Tuesday 06/01/21 Wednesday 06/02/21
Thursday 05/27/21 Friday 05/28/21Monday05/24/21 Tuesday 05/25/21 Wednesday 05/26/21
Wednesday 05/19/21 Thursday 05/20/21 Friday 05/21/21Monday05/17/21 Tuesday 05/18/21
Thursday 05/13/21 Friday 05/14/21Monday05/10/21 Tuesday 05/11/21 Wednesday 05/12/21
Wednesday 05/05/21 Thursday 05/06/21 Friday 05/07/21Monday05/03/21 Tuesday 05/04/21
42
16
Westbound AM Peak - I-15 North to County Line
AM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS
0400 - 0500 $2.95 111 331 442 B $2.95 110 343 453 B $2.95 114 366 480 B $2.95 105 345 450 B $2.95 119 310 429 B
0500 - 0600 $6.85 161 816 977 C $6.85 160 797 957 C $6.85 143 846 989 C $6.85 136 884 1,020 D $5.30 134 683 817 C
0600 - 0700 $6.85 149 969 1,118 D $6.85 133 1010 1,143 D $6.85 116 1041 1,157 D $6.85 147 969 1,116 D $5.30 105 932 1,037 D
0700 - 0800 $6.85 128 982 1,110 D $6.85 114 971 1,085 D $6.85 114 970 1,084 D $6.85 134 1,033 1,167 D $2.95 118 861 979 C
0800 - 0900 $2.95 65 750 815 C $2.95 52 793 845 C $2.95 55 848 903 C $2.95 74 869 943 C $2.95 84 719 803 C
0900 - 1000 $2.95 61 543 604 B $2.95 53 620 673 B $2.95 65 610 675 B $2.95 60 598 658 B $2.95 76 518 594 B
AM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS
0400 - 0500 $2.95 126 378 504 B $2.95 107 340 447 B $2.95 107 340 447 B $2.95 123 377 500 B $2.95 129 349 478 B
0500 - 0600 $6.85 162 881 1,043 D $6.85 154 756 910 C $6.85 154 756 910 C $6.85 199 925 1,124 D $5.30 109 733 842 C
0600 - 0700 $6.85 137 918 1,055 D $6.85 128 983 1,111 D $6.85 128 983 1,111 D $6.85 157 1,040 1,197 D $5.30 108 832 940 C
0700 - 0800 $6.85 130 925 1,055 D $6.85 123 1039 1,162 D $6.85 123 1039 1,162 D $6.85 133 1,017 1,150 D $2.95 120 784 904 C
0800 - 0900 $2.95 78 728 806 C $2.95 86 826 912 C $2.95 86 826 912 C $2.95 91 937 1,028 D $2.95 64 675 739 B
0900 - 1000 $2.95 70 643 713 B $2.95 63 462 525 B $2.95 63 462 525 B $2.95 100 744 844 C $2.95 78 538 616 B
AM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS
0400 - 0500 $2.95 116 351 467 B $2.95 121 331 452 B $2.95 119 343 462 B $2.95 100 357 457 B $2.95 81 329 410 B
0500 - 0600 $6.85 166 788 954 C $6.85 155 772 927 C $6.85 149 814 963 C $6.85 147 860 1,007 D $5.30 106 749 855 C
0600 - 0700 $6.85 148 952 1,100 D $6.85 141 1,050 1,191 D $6.85 146 957 1,103 D $6.85 127 1,016 1,143 D $5.30 122 882 1,004 D
0700 - 0800 $6.85 128 1,012 1,140 D $6.85 140 1,043 1,183 D $6.85 129 945 1,074 D $6.85 129 950 1,079 D $2.95 130 811 941 C
0800 - 0900 $2.95 76 769 845 C $2.95 85 824 909 C $2.95 85 836 921 C $2.95 78 828 906 C $2.95 70 750 820 C
0900 - 1000 $2.95 60 534 594 B $2.95 72 592 664 B $2.95 64 606 670 B $2.95 72 584 656 B $2.95 81 535 616 B
AM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS
0400 - 0500 $2.95 127 358 485 B $2.95 135 355 490 B $2.95 97 429 526 B $2.95 114 362 476 B $2.95 68 313 381 A
0500 - 0600 $6.85 129 869 998 C $6.85 136 869 1,005 D $6.85 147 953 1,100 D $6.85 159 907 1,066 D $5.30 110 686 796 B
0600 - 0700 $6.85 136 974 1,110 D $6.85 139 1043 1,182 D $6.85 149 1143 1,292 E $6.85 167 1,112 1,279 E $5.30 98 771 869 C
0700 - 0800 $6.85 112 983 1,095 D $6.85 118 1115 1,233 E $6.85 146 1128 1,274 E $6.85 144 1,104 1,248 E $2.95 97 783 880 C
0800 - 0900 $2.95 73 895 968 C $2.95 89 850 939 C $2.95 107 1068 1,175 D $2.95 70 898 968 C $2.95 68 639 707 B
0900 - 1000 $2.95 91 548 639 B $2.95 66 587 653 B $2.95 81 745 826 C $2.95 79 623 702 B $2.95 72 440 512 B
AM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS
0400 - 0500 $1.95 24 15 39 A
0500 - 0600 $1.95 24 50 74 A
0600 - 0700 $1.95 20 72 92 A
0700 - 0800 $1.95 32 93 125 A
0800 - 0900 $1.95 52 171 223 A
0900 - 1000 $1.95 79 220 299 A
Thursday 06/03/21 Friday 06/04/21Monday05/31/21 Tuesday 06/01/21 Wednesday 06/02/21
Wednesday 05/26/21 Thursday 05/27/21 Friday 05/28/21Monday05/24/21 Tuesday 05/25/21
Wednesday 05/19/21 Thursday 05/20/21 Friday 05/21/21Monday05/17/21 Tuesday 05/18/21
Thursday 05/13/21 Friday 05/14/21Monday05/10/21 Tuesday 05/11/21 Wednesday 05/12/21
Wednesday 05/05/21 Thursday 05/06/21 Friday 05/07/21Monday05/03/21 Tuesday 05/04/21
43
17
RCTC OPERATIONAL HIGHLIGHTS
On-Road Operations
RCTC Freeway Service Patrol responded to 79 calls during the month of May. Of those
calls, 62 were to assist disabled vehicles, five calls to remove debris, and 12 were in
response to accidents in the Express Lanes.
91 Express Lanes BOS Development Update
In February, CUSA notified OCTA and RCTC of a delay to the implementation of the new
BOS for the 91 Express Lanes for both Orange and Riverside counties as a result of the
COVID-19 pandemic. CUSA is the current operator of the 91 Express Lanes for both
OCTA and RCTC and is the firm selected for the design, development, and
implementation of the new BOS, as well as the customer service center operation, once
the current contract expires on June 30, 2021.
In anticipation that the future contractor would not be able to meet the go-live date in
July 2021, RCTC approved an amendment to the current three-party agreement between
CUSA, RCTC, and OCTA, which allowed for six one-month optional extension periods.
Staff from both agencies are continuing to work with CUSA to meet the revised anticipated
go-live date in October 2021.
44
18
FINANCIAL HIGHLIGHTS RCTC
RCTC 91 Express Lanes
Operating Statement
5/31/2021
Description Budget Dollar $ Percent (%)
Operating revenues:
Toll Revenue 35,754,377.76$ 23,608,200.00$ 12,146,177.76$ 51.4
Fee Revenue 5,779,337.17 2,246,291.67 3,533,045.50 157.3
Total operating revenues 41,533,714.93 25,854,491.67 15,679,223.26 60.6
Operating expenses:
Salaries and Benefits 517,655.71 619,208.33 101,552.62 16.4
Legal Services 104,672.23 320,833.33 216,161.10 67.4
Advisory Services 57,833.86 68,750.00 10,916.14 15.9
Audit and Accounting Fees 31,550.00 33,000.00 1,450.00 4.4
Service Fees 1,541.32 18,333.33 16,792.01 91.6
Other Professional Services 513,038.13 2,402,583.33 1,889,545.20 78.6
Lease Expense 244,558.62 449,350.00 204,791.38 45.6
Operations 1,612,101.03 2,738,083.33 1,125,982.30 41.1
Utilities 20,289.44 74,800.00 54,510.56 72.9
Supplies and Materials 4,740.22 27,500.00 22,759.78 82.8
Membership and Subscription Fees 28,281.50 27,500.00 (781.50) (2.8)
Office Equipment & Furniture (Non-Capital)4,706.87 13,750.00 9,043.13 65.8
Maintenance/Repairs 113,994.53 334,675.00 220,680.47 65.9
Training Seminars and Conferences (720.00) 2,108.33 2,828.33 134.2
Transportation Expenses - 3,666.67 3,666.67 100.0
Lodging - 3,208.33 3,208.33 100.0
Meals - 458.33 458.33 100.0
Other Staff Expenses - 458.33 458.33 100.0
Advertising 4,611.25 252,083.33 247,472.08 98.2
Program Management 68,486.59 152,258.33 83,771.74 55.0
Program Operations 7,121,006.97 7,916,058.33 795,051.36 10.0
Litigation Settlement - - - N/A
Furniture & Equipment - 279,583.33 279,583.33 100.0
Improvements - - - N/A
Bad Debt Expense 11,357.75 - (11,357.75) N/A
Total operating expenses 10,459,706.02 15,738,250.00 5,278,543.98 33.5
Operating income (loss)31,074,008.91 10,116,241.67 20,957,767.24 207.2
Nonoperating revenues (expenses):
Interest Revenue 391,179.63 634,241.67 (243,062.04) 38.3
Other Miscellaneous Revenue 52,439.19 91.67 52,347.52 (57,106.4)
Interest Expense (22,234,617.17) (6,526,575.00) (15,708,042.17) 240.7
Total nonoperating revenues (expenses)(21,790,998.35) (5,892,241.67) (15,898,756.68) (269.8)
Transfers In - - - N/A
Transfers Out (643,900.00) (939,858.33) 295,958.33 (31.5)
Net income (loss) 8,639,110.56$ 3,284,141.67$ 5,354,968.89$ 163.1
1 Unaudited
YTD as of : YTD Variance
Actual1
45
19
JOINT AGENCY TRIP AND REVENUE STATISTICS
JOINT AGENCY TRAFFIC STATISTICS
MULTI AGENCY TRIP AND REVENUE STATISTICS
MONTH ENDING May 31, 2021
MTD
Transactions by
Agency
Transactions
Using Both
Segments
% Using Both
Segments Revenue
Westbound
OCTA 790,734 389,860 49% $2,166,913
RCTC 711,323 389,860 55% $2,274,368
I -15 274,699 216,730 79%$769,579
McKinley 436,624 173,130 40% $1,504,789
Eastbound
OCTA 786,332 491,815 63% $2,637,407
RCTC 645,860 491,815 76% $2,097,073
I -15 248,225 198,269 80%$597,066
McKinley 397,635 293,546 74% $1,500,007
46
20
JOINT AGENCY PERFORMANCE MEASURES
JOINT AGENCY TRANSPONDER DISTRIBUTION
May-21
Performance
CUSTOMER SERVICE
Call Wait Time Monthly Not to exceed 2 minutes 1:30
Abandon Rate Monthly No more than 4.0% 1.8%
Customer Satisfaction Monthly At least 75 outbound calls 77
VIOLATION PROCESSING
Response Time Monthly Within 2 business days of receipt 1.2
CUSA Violation Collection Rate Quarterly 70% or more 69%
CUSA Violation Collection Rate Annually 74% or more -5%
TRAFFIC OPERATIONS
Initial & Secondary Reviews Monthly Equal to or less than 15 days 0.9
* Plate Misread Errors Monthly Equal to or less than 0.4% 0.01%
CAS Response Time Monthly 0:20 (minutes) per call 0:15
ACCOUNTING
Monthly No more than 3 0
Monthly No more than 3 0
INFORMATION TECHNOLOGY
Back-office System Uptime Monthly 99% Availability 100%
Network Uptime Monthly 99% Availability 100%
CUSA = Cofiroute USA; CAS = OCTA Customer Assistance Specialists
* Plate Misread Error performance is current after a 60-day hold-back period; therefore, percentage reported here is for two months prior to
the month of this report.
OCTA Exceptions
RCTC Exceptions
REPORTING REQUIREMENT Reporting
P eriod
PERFORMANCE STANDARD
Tags % of Total Tags % of Total
Issued
To New Accounts 1,181 97.3% 1,425 98.4% 844 97.1%
Additional Tags to Existing Accounts 22 1.8% 11 0.8% 15 1.8%
Replacement Transponders 11 0.9% 12 0.8% 10 1.2%
Total Issued 1,214 1,448 869
Returned
Account Closures 18 0.6%
Accounts Downsizing 4 0.1%
Defective Transponders 1,785 100.0% 4,623 100.0% 2,924 99.3%
Total Returned 1,785 4,623 2,946
FY 2020-21T21 TRANSPONDER DISTRIBUTION May-21 April-21
Average To-Date
47
21
At the end of May 2021, the 91 Express Lanes had 153,191 active customer accounts
and 579,756 transponders classified as assigned.
Number of Accounts by FY
As of May 31, 2021
Incoming Email Activity
During May, the Anaheim Processing Center received 3,703 emails.
Tags % of Total Tags % of Total
Issued
To New Accounts 35,117 99.8% 39,080 99.9% 29,209 99.9%
Additional Tags to Existing Accounts 61 0.2% 27 0.1% 23 0.1%
Replacement Transponders 1 0.0% 1 0.0% 1 0.0%
Total Issued 35,179 39,108 29,233
Returned
Account Closures
Accounts Downsizing
Defective Transponders
Total Returned
6C TRANSPONDER DISTRIBUTION May-21 April-21 FY 2020-21
Average To-Date
48
22
Operational Activity
Amid concerns about the spread of COVID-19 and following the State of California’s
guidance to help reduce its spread, the 91 Express Lanes Customer Walk-In Center was
closed in March 2020 and will remain so until July 6, 2021. Operational activities in the
Anaheim and Corona locations continued to function with a combination of remote
workers and core staff located at the facilities. Core essential functions include aiding
stranded motorists, providing incident management services, and dispatching emergency
vehicles through the traffic operations center. The call center remains open to respond to
customer service and violation calls.
49
Orange County Transportation Authority
Riverside County Transportation Commission
Status Report
June 2021
As of June 30, 2021
ATTACHMENT 3
50
2
Table of Contents
Operations Overview OCTA ............................................................................................ 3
Traffic and Revenue Statistics for OCTA ......................................................................... 3
OCTA Traffic and Revenue Summary ............................................................................. 5
OCTA Eastbound Peak-Hour Volumes ........................................................................... 6
OCTA Westbound Peak-Hour Volumes .......................................................................... 7
OCTA Operational Highlights .......................................................................................... 8
Financial Highlights OCTA .............................................................................................. 9
Operations Overview RCTC .......................................................................................... 10
Traffic and Revenue Statistics for RCTC ....................................................................... 10
RCTC Traffic and Revenue Summary ........................................................................... 12
RCTC Peak-Hour Volumes ........................................................................................... 13
RCTC Eastbound Peak-Hour Volumes ......................................................................... 13
RCTC Westbound Peak-Hour Volumes ........................................................................ 15
RCTC Operational Highlights ........................................................................................ 17
Financial Highlights RCTC ............................................................................................ 18
Joint Agency Trip and Revenue Statistics ..................................................................... 19
Joint Agency Traffic Statistics ....................................................................................... 19
Joint Agency Performance Measures............................................................................ 20
Joint Agency Transponder Distribution.......................................................................... 20
Incoming Email Activity ................................................................................................. 22
Operational Activity ....................................................................................................... 22
51
3
OPERATIONS OVERVIEW OCTA
TRAFFIC AND REVENUE STATISTICS FOR OCTA
Total traffic volume on the 91 Express Lanes for June 2021 was 1,704,291. This
represents a daily average of 56,810 vehicles. This is a 62.9 percent increase in total
traffic volume from the same period last year, which totaled 1,046,473 and was the fourth
month of the State of California’s stay-at-home order due to the coronavirus (COVID-19)
pandemic. Potential toll revenue for June was $5,078,868, which represents an increase
of 46.6 percent from the prior year’s total of $3,465,059. Carpool percentage for June was
22.5 percent as compared to the previous year’s rate of 23.3 percent. As compared to
June 2019, traffic volume increased by 15.3 percent and revenue increased by
22.3 percent. Traffic volumes have returned to pre-COVID-19 levels.
Month-to-date traffic and revenue data is summarized in the table below. The following
trip and revenue statistics tables represent all trips taken on the Orange County
Transportation Authority (OCTA) 91 Express Lanes and associated potential revenue for
the month of June 2021.
Current Month-to-Date (MTD) as of June 30, 2021
Trips
Jun-21
MTD
Actual
Jun-20
MTD
Actual
Yr 21-to-Yr 20
%
Variance
Jun-19
MTD
Actual
Yr 21-to-Yr 19
%
Variance
Full Toll Lanes 1,320,950 802,501 64.6% 1,050,770 25.7%
3+ Lanes 383,341 243,972 57.1% 427,282 (10.3%)
Total Gross Trips 1,704,291 1,046,473 62.9% 1,478,052 15.3%
Revenue
Full Toll Lanes $5,028,385 $3,408,166 47.5% $4,074,814 23.4%
3+ Lanes $50,484 $56,892 (11.3%)$77,348 (34.7%)
Total Gross Revenue $5,078,868 $3,465,059 46.6% $4,152,162 22.3%
Average Revenue per Trip
Average Full Toll Lanes $3.81 $4.25 (10.4%)$3.88 (1.8%)
Average 3+ Lanes $0.13 $0.23 (43.5%)$0.18 (27.8%)
Average Gross Revenue $2.98 $3.31 (10.0%)$2.81 6.0%
52
4
The 2021 fiscal year-to-date traffic volume increased by 2.5 percent and potential toll
revenue increased by 5.3 percent, when compared with the same period last year.
Year-to-date average revenue per trip is $3.19.
Fiscal year-to-date traffic and revenue data are summarized in the table below. The
following trip and revenue statistics tables represent all trips taken on the OCTA
91 Express Lanes and associated potential revenue for the months of July 2020 through
June 2021.
Fiscal Year (FY) 2020-21 Year-to-Date (YTD) as of June 30, 2021
Trips
FY 2020-21
YTD
Actual
FY 2019-20
YTD
Actual
Yr-to-Yr
%
Variance
Full Toll Lanes 12,029,546 11,220,034 7.2%
3+ Lanes 3,330,239 3,770,568 (11.7%)
Total Gross Trips 15,359,785 14,990,602 2.5%
Revenue
Full Toll Lanes $48,397,791 $45,790,271 5.7%
3+ Lanes $576,132 $719,350 (19.9%)
Total Gross Revenue $48,973,923 $46,509,621 5.3%
Average Revenue per Trip
Average Full Toll Lanes $4.02 $4.08 (1.5%)
Average 3+ Lanes $0.17 $0.19 (10.5%)
Average Gross Revenue $3.19 $3.10 2.9%
53
5
OCTA Traffic and Revenue Summary
The chart below reflects the total trips breakdown between full toll trips and
high-occupancy vehicle (HOV3+) trips for FY 2020-21 on a monthly basis.
The chart below reflects the gross potential revenue breakdown between full toll trips and
HOV3+ trips for FY 2020-21 on a monthly basis.
54
6
OCTA EASTBOUND PEAK-HOUR VOLUMES
Peak-hour traffic in the eastbound direction reached or exceeded 90 percent of defined
capacity 18 times during the month of June 2021. As demonstrated on the next chart,
westbound peak-hour traffic volumes top out at 82 percent of defined capacity.
PM Time Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap.
1400 - 1500 $5.15 431 2,609 77%$5.15 448 3,056 90% $6.95 424 3,228 95%$8.10 508 2,842 84%
1500 - 1600 $4.75 478 3,462 102%$7.25 471 2,794 82% $7.25 333 1,386 41% $7.65 596 3,035 89%
1600 - 1700 $5.00 347 2,495 73% $6.50 343 2,758 81% $6.80 366 2,672 79% $7.45 405 2,861 84%
1700 - 1800 $4.90 390 3,042 89% $5.40 368 2,854 84% $6.70 380 2,930 86% $6.55 449 2,796 82%
1800 - 1900 $3.95 454 2,518 74% $3.95 510 2,840 84% $4.35 517 3,040 89% $6.55 590 2,661 78%
1900 - 2000 $3.85 327 1,476 43% $3.85 369 1,621 48% $5.60 471 2,076 61% $6.05 566 2,127 63%
PM Time Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap.
1400 - 1500 $5.15 428 2,819 83% $5.15 423 2,722 80% $5.15 374 2,641 78%$6.95 451 3,183 94%$8.10 546 2,787 82%
1500 - 1600 $5.50 504 3,169 93% $4.75 479 3,217 95%$7.25 519 2,737 81% $7.25 522 2,651 78% $7.65 577 2,967 87%
1600 - 1700 $4.35 417 3,295 97%$5.00 348 2,557 75% $6.50 320 2,822 83% $6.80 367 2,883 85% $7.45 410 2,739 81%
1700 - 1800 $4.80 304 2,360 69% $4.90 388 2,870 84% $5.40 426 2,998 88% $6.70 393 2,759 81% $6.55 522 2,882 85%
1800 - 1900 $5.50 495 2,438 72% $3.95 486 2,968 87% $3.95 479 2,730 80% $4.35 513 2,884 85% $6.55 600 2,731 80%
1900 - 2000 $3.85 327 1,257 37% $3.85 377 1,724 51% $3.85 420 1,695 50% $5.60 507 2,263 67% $6.05 517 2,035 60%
PM Time Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap.
1400 - 1500 $5.15 477 2,829 83% $5.15 459 2,789 82%$5.15 468 3,116 92% $6.95 465 3,213 95%$8.10 475 2,729 80%
1500 - 1600 $5.50 496 2,954 87%$4.75 500 3,262 96%$7.25 501 2,751 81% $7.25 490 2,624 77% $7.65 557 2,853 84%
1600 - 1700 $4.35 429 3,148 93%$5.00 351 2,467 73% $6.50 362 2,844 84% $6.80 407 2,884 85% $7.45 412 2,636 78%
1700 - 1800 $4.80 338 2,605 77% $4.90 398 2,774 82% $5.40 418 2,882 85% $6.70 409 2,751 81% $6.55 471 2,861 84%
1800 - 1900 $5.50 473 2,366 70% $3.95 573 2,862 84% $3.95 552 2,983 88% $4.35 559 2,962 87% $6.55 567 2,443 72%
1900 - 2000 $3.85 381 1,441 42% $3.85 454 1,900 56% $3.85 485 2,000 59% $5.60 509 2,146 63% $6.05 586 2,092 62%
PM Time Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap.
1400 - 1500 $5.15 390 2,581 76% $5.15 465 2,791 82%$5.15 436 3,062 90% $6.95 500 3,248 96%$8.10 483 2,746 81%
1500 - 1600 $5.50 432 2,526 74%$4.75 468 3,278 96%$7.25 511 2,823 83% $7.25 491 2,693 79%$7.65 578 3,064 90%
1600 - 1700 $4.35 462 3,249 96%$5.00 392 2,531 74% $6.50 364 2,789 82% $6.80 349 2,682 79% $7.45 404 2,722 80%
1700 - 1800 $4.80 371 2,633 77% $4.90 378 2,755 81% $5.40 430 2,889 85% $6.70 393 2,534 75% $6.55 467 2,716 80%
1800 - 1900 $5.50 533 2,562 75% $3.95 561 3,026 89% $3.95 549 2,857 84% $4.35 531 2,906 85% $6.55 532 2,655 78%
1900 - 2000 $3.85 382 1,596 47% $3.85 402 1,799 53% $3.85 483 2,312 68% $5.60 526 2,375 70% $6.05 498 2,007 59%
PM Time Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap.
1400 - 1500 $5.15 436 2,783 82% $5.15 425 2,740 81% $5.15 474 2,942 87%
1500 - 1600 $5.50 497 2,905 85%$4.75 498 3,436 101%$7.25 472 2,772 82%
1600 - 1700 $4.35 467 3,301 97%$5.00 379 2,537 75% $6.50 380 2,854 84%
1700 - 1800 $4.80 380 2,759 81% $4.90 422 3,038 89% $5.40 378 2,541 75%
1800 - 1900 $5.50 570 2,325 68% $3.95 552 2,896 85% $3.95 538 2,936 86%
1900 - 2000 $3.85 399 1,586 47% $3.85 412 1,820 54% $3.85 512 2,323 68%
Thursday 06/03/21 Friday 06/04/21
Monday 06/07/21 Tuesday 06/08/21 Wednesday 06/09/21
Monday 05/31/21 Tuesday 06/01/21 Wednesday 06/02/21
Thursday 06/10/21 Friday 06/11/21
Monday 06/14/21 Tuesday 06/15/21 Wednesday 06/16/21 Thursday 06/17/21 Friday 06/18/21
Monday 06/21/21 Tuesday 06/22/21 Wednesday 06/23/21 Thursday 06/24/21 Friday 06/25/21
Monday 06/28/21 Tuesday 06/29/21 Wednesday 06/30/21 Thursday 07/01/21 Friday 07/02/21
55
7
OCTA WESTBOUND PEAK-HOUR VOLUMES
AM Time Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap.
0400 - 0500 $3.05 433 1,338 39% $3.05 411 1,180 35% $3.05 412 1,239 36% $3.05 345 1,134 33%
0500 - 0600 $4.95 551 2,549 75% $4.95 590 2,568 76% $4.95 561 2,520 74% $4.70 486 2,283 67%
0600 - 0700 $5.15 426 2,656 78% $5.15 405 2,519 74% $5.15 415 2,549 75% $4.95 370 2,286 67%
0700 - 0800 $5.65 453 2,572 76% $5.65 425 2,563 75% $5.65 452 2,536 75% $5.50 386 2,331 69%
0800 - 0900 $5.15 326 2,503 74% $5.15 331 2,389 70% $5.15 316 2,351 69% $4.95 330 2,224 65%
0900 - 1000 $4.10 291 2,307 68% $4.10 281 2,289 67% $4.10 266 2,186 64% $4.10 382 2,211 65%
AM Time Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap.
0400 - 0500 $3.05 421 1,312 39% $3.05 406 1,229 36% $3.05 421 1,311 39% $3.05 416 1,265 37% $3.05 335 1,100 32%
0500 - 0600 $4.95 569 2,647 78% $4.95 614 2,629 77% $4.95 613 2,548 75% $4.95 584 2,544 75% $4.70 470 2,189 64%
0600 - 0700 $5.15 407 2,561 75% $5.15 417 2,529 74% $5.15 435 2,614 77% $5.15 436 2,506 74% $4.95 385 2,312 68%
0700 - 0800 $5.65 431 2,648 78% $5.65 413 2,448 72% $5.65 465 2,559 75% $5.65 427 2,629 77% $5.50 352 2,129 63%
0800 - 0900 $5.15 301 2,215 65% $5.15 337 2,226 65% $5.15 341 2,422 71% $5.15 297 2,274 67% $4.95 370 2,218 65%
0900 - 1000 $4.10 288 2,017 59% $4.10 299 2,240 66% $4.10 294 2,138 63% $4.10 395 2,250 66% $4.10 401 2,270 67%
AM Time Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap.
0400 - 0500 $3.05 403 1,302 38% $3.05 430 1,305 38% $3.05 431 1,324 39% $3.05 405 1,292 38% $3.05 354 1,082 32%
0500 - 0600 $4.95 523 2,547 75% $4.95 558 2,500 74% $4.95 579 2,533 75% $4.95 564 2,501 74% $4.70 510 2,167 64%
0600 - 0700 $5.15 404 2,528 74% $5.15 470 2,733 80% $5.15 443 2,642 78% $5.15 406 2,534 75% $4.95 416 2,271 67%
0700 - 0800 $5.65 420 2,594 76% $5.65 426 2,642 78% $5.65 401 2,501 74% $5.65 399 2,530 74% $5.50 346 2,108 62%
0800 - 0900 $5.15 310 2,287 67% $5.15 387 2,535 75% $5.15 296 2,168 64% $5.15 359 2,388 70% $4.95 362 2,179 64%
0900 - 1000 $4.10 335 2,156 63% $4.10 370 2,418 71% $4.10 380 2,288 67% $4.10 378 2,288 67% $4.10 414 1,990 59%
AM Time Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap.
0400 - 0500 $3.05 402 1,272 37% $3.05 447 1,316 39% $3.05 430 1,332 39% $3.05 416 1,239 36% $3.05 348 1,097 32%
0500 - 0600 $4.95 574 2,556 75% $4.95 585 2,541 75% $4.95 585 2,591 76% $4.95 598 2,537 75% $4.70 449 2,200 65%
0600 - 0700 $5.15 436 2,511 74% $5.15 436 2,618 77% $5.15 397 2,520 74% $5.15 446 2,576 76% $4.95 393 2,320 68%
0700 - 0800 $5.65 234 1,568 46% $5.65 412 2,541 75% $5.65 398 2,598 76% $5.65 389 2,471 73% $5.50 340 2,247 66%
0800 - 0900 $5.15 310 2,094 62% $5.15 334 2,336 69% $5.15 364 2,472 73% $5.15 366 2,480 73% $4.95 352 2,242 66%
0900 - 1000 $4.10 445 2,793 82% $4.10 357 2,470 73% $4.10 401 2,416 71% $4.10 354 2,390 70% $4.10 425 2,217 65%
AM Time Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap.
0400 - 0500 $3.05 431 1,291 38% $3.05 401 1,309 39% $3.05 427 1,283 38%
0500 - 0600 $4.95 546 2,474 73% $4.95 580 2,529 74% $4.95 564 2,542 75%
0600 - 0700 $5.15 368 2,465 73% $5.15 400 2,638 78% $5.15 427 2,551 75%
0700 - 0800 $5.65 366 2,513 74% $5.65 404 2,526 74% $5.65 443 2,567 76%
0800 - 0900 $5.15 351 2,184 64% $5.15 385 2,539 75% $5.15 412 2,595 76%
0900 - 1000 $4.10 388 2,197 65% $4.10 402 2,398 71% $4.10 423 2,424 71%
Monday 05/31/21 Tuesday 06/01/21 Wednesday 06/02/21 Thursday 06/03/21 Friday 06/04/21
Monday 06/07/21 Tuesday 06/08/21 Wednesday 06/09/21 Thursday 06/10/21 Friday 06/11/21
Monday 06/14/21 Tuesday 06/15/21 Wednesday
Monday 06/21/21 Tuesday 06/22/21 Wednesday
06/30/21
Thursday 06/17/21 Friday 06/18/21
06/23/21
Thursday 07/01/21 Friday 07/02/21
Thursday 06/24/21 Friday 06/25/21
06/16/21
Monday 06/28/21 Tuesday 06/29/21 Wednesday
56
8
OCTA OPERATIONAL HIGHLIGHTS
On-Road Operations
OCTA customer assistance specialists (CAS) responded to 125 calls during the month of
June. Of those calls, 81 were to assist disabled vehicles and 32 calls to remove debris.
The CAS provided assistance to 12 accidents in the Express Lanes with none of those
accidents originating in the State Route 91 general purpose lanes.
91 Express Lanes Back-Office System (BOS) Development Update
In February, Cofiroute USA, LLC (CUSA) notified OCTA and the Riverside County
Transportation Commission (RCTC) of a delay to the implementation of the new BOS for
the 91 Express Lanes for both Orange and Riverside counties as a result of the
COVID-19 pandemic. CUSA is the current operator of the 91 Express Lanes for both
OCTA and RCTC and is the firm selected for the design, development, and
implementation of the new BOS, as well as the customer service center operation, once
the current contract expires on June 30, 2021.
In April 2021, OCTA and RCTC (Agencies) provide notice to CUSA that the Agencies will
be exercising the first of the six one-month extension period, which will commence July
1, 2021 through July 31, 2021. The Agencies intend to exercise the one-month options
until the Agencies transition to the new contract. Agencies' staff are continuing to work
with CUSA to meet the revised anticipated go-live date in October 2021.
91 Express Lanes Toll Entrance Gantries Infrastructure Project Update
OCTA entered into an agreement with the California Department of
Transportation (Caltrans) to provide construction and construction management services
for the 91 Express Lanes Toll Entrance Gantries Infrastructure Project. This project entails
constructing new toll gantries infrastructure at the three entrances of the OCTA
91 Express Lanes. Caltrans advertised and awarded the project in March 2021 and May
2021, respectively. In June, the contract was executed and construction is anticipated to
begin in August. Upon completion of the infrastructure project, Kapsch TrafficCom USA,
Inc., the toll lanes system integrator for the 91 Express Lanes, will install new Electronic
Toll and Traffic Management system equipment onto the new gantries.
57
9
FINANCIAL HIGHLIGHTS OCTA
Capital Asset Activity
During the twelve months ending June 30, 2021, capital asset activities included $11,453
for the replacement of the air-conditioning units for the eastbound toll plaza, $1,491,991
for the BOS replacement project, and $2,491,662 for payment of 6C implementation costs
for the Electronic Toll and Traffic Management system.
58
10
OPERATIONS OVERVIEW RCTC
TRAFFIC AND REVENUE STATISTICS FOR RCTC
Total traffic volume on the 91 Express Lanes for June 2021 was 1,445,027. This
represents a daily average of 48,168 vehicles. This is a 60.2 percent increase in total
traffic volume from the same period last year, which totaled 901,930 and was the fourth
month of the COVID-19 stay-at-home order. Potential toll revenue for June was
$4,708,887, which represents an increase of 73.9 percent from the prior year’s total of
$2,708,569. Carpool percentage for June was 21 percent as compared to the previous
year’s rate of 22.1 percent. As compared to June 2019, traffic volume increased by
20.5 percent and revenue increased by 0.7 percent. Traffic volumes have returned to
pre-COVID-19 levels.
Month-to-date traffic and revenue data is summarized in the table below. The following
trip and revenue statistics tables represent all trips taken on the Riverside County
Transportation Commission (RCTC) 91 Express Lanes and associated potential revenue
for the month of June 2021.
Current Month-to-Date as of June 30, 2021
Trips
JUN-21
MTD
Actual
Stantec
MTD
Projected
#
Variance
%
Variance
JUN-20
MTD
Actual
Yr 21-to-Yr 20
%
Variance
Jun-19
MTD
Actual
Yr 21-to-Yr 19
%
Variance
Full Toll Lanes 1,140,850 1,035,600 105,250 10.2% 702,369 62.4% 878,365 29.9%
3+ Lanes 304,177 337,829 (33,652) (10.0%)199,561 52.4% 320,850 (5.2%)
Total Gross Trips 1,445,027 1,373,429 71,598 5.2% 901,930 60.2% 1,199,215 20.5%
Revenue
Full Toll Lanes $4,663,860 $4,588,114 $75,746 1.7% $2,673,259 74.5% $4,632,609 0.7%
3+ Lanes $45,027 $0 $45,027 $35,310 27.5% $42,682 5.5%
Total Gross Revenue $4,708,887 $4,588,114 $120,773 2.6% $2,708,569 73.9% $4,675,291 0.7%
Average Revenue per Trip
Average Full Toll Lanes $4.09 $4.43 ($0.34) (7.7%)$3.81 7.3% $5.27 (22.4%)
Average 3+ Lanes $0.15 $0.00 $0.15 $0.18 (16.7%)$0.13 15.4%
Average Gross Revenue $3.26 $3.34 ($0.08) (2.4%)$3.00 8.7% $3.90 (16.4%)
59
11
The 2021 fiscal year-to-date traffic volume decreased by 0.7 percent and potential toll
revenue decreased by 19.1 percent, when compared with the same period last year.
Year-to-date average revenue per-trip is $3.36.
Fiscal year-to-date traffic and revenue data are summarized in the table below. The
following trip and revenue statistics tables represent all trips taken on the RCTC
91 Express Lanes and associated potential revenue for the months of July 2020 through
June 2021.
FY 2020-21 Year-to-Date as of June 30, 2021
Trips
FY 2020-21
YTD
Actual
Stantec
YTD
Projected
#
Variance
%
Variance
FY 2019-20
YTD
Actual
Yr-to-Yr
%
Variance
Full Toll Lanes 10,352,754 12,188,900 (1,836,146) (15.1%)10,044,914 3.1%
3+ Lanes 2,673,031 3,967,543 (1,294,512) (32.6%)3,074,209 (13.0%)
Total Gross Trips 13,025,785 16,156,443 (3,130,658) (19.4%)13,119,123 (0.7%)
Revenue
Full Toll Lanes $43,281,313 $52,698,686 ($9,417,373) (17.9%)$53,676,973 (19.4%)
3+ Lanes $452,929 $0 $452,929 $381,477 18.7%
Total Gross Revenue $43,734,242 $52,698,686 ($8,964,443) (17.0%)$54,058,450 (19.1%)
Average Revenue per Trip
Average Full Toll Lanes $4.18 $4.32 ($0.14) (3.2%)$5.34 (21.7%)
Average 3+ Lanes $0.17 $0.00 $0.17 $0.12 41.7%
Average Gross Revenue $3.36 $3.26 $0.10 3.1% $4.12 (18.4%)
60
12
RCTC Traffic and Revenue Summary
The chart below reflects the total trips broken down between full toll lanes and HOV3+
lanes for FY 2020-21 on a monthly basis.
The chart below reflects the gross potential revenue breakdown between full toll lanes
and HOV3+ lanes for FY 2020-21 on a monthly basis.
61
13
RCTC PEAK-HOUR VOLUMES
In June, there were no toll rates adjusted in response to traffic volumes. RCTC evaluates
traffic volumes for peak period hours and increases or decreases rates according to the
toll rate policy.
RCTC EASTBOUND PEAK-HOUR VOLUMES
Eastbound PM Peak - County Line to McKinley
PM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS
1400 - 1500 $5.30 209 1055 1,264 E $8.95 212 1125 1,337 F $10.95 229 1,159 1,388 F $24.95 291 1,132 1,423 F
1500 - 1600 $10.95 235 1065 1,300 E $13.95 224 971 1,195 D $16.95 157 719 876 C $24.95 299 991 1,290 E
1600 - 1700 $6.95 172 935 1,107 D $6.95 177 958 1,135 D $8.95 188 944 1,132 D $14.95 294 1,018 1,312 F
1700 - 1800 $5.30 176 975 1,151 D $5.30 176 981 1,157 D $5.30 270 1,198 1,468 F $7.95 244 974 1,218 E
1800 - 1900 $4.20 228 798 1,026 D $5.30 242 895 1,137 D $5.30 211 1,007 1,218 E $5.30 266 926 1,192 D
1900 - 2000 $2.25 155 543 698 B $2.25 207 666 873 C $2.25 237 858 1,095 D $2.25 247 709 956 C
PM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS
1400 - 1500 $5.30 217 1,107 1,324 F $5.30 213 1,054 1,267 E $8.95 194 1,005 1,199 D $10.95 237 1,173 1,410 F $24.95 352 1,066 1,418 F
1500 - 1600 $8.95 211 1,032 1,243 E $10.95 220 990 1,210 E $13.95 210 978 1,188 D $16.95 226 966 1,192 D $24.95 287 895 1,182 D
1600 - 1700 $6.95 192 999 1,191 D $6.95 177 921 1,098 D $6.95 178 1,009 1,187 D $8.95 211 1,019 1,230 E $14.95 288 989 1,277 E
1700 - 1800 $5.30 165 913 1,078 D $5.30 177 956 1,133 D $5.30 193 1,008 1,201 E $5.30 199 879 1,078 D $7.95 271 955 1,226 E
1800 - 1900 $4.20 207 812 1,019 D $4.20 222 852 1,074 D $5.30 211 934 1,145 D $5.30 245 956 1,201 E $5.30 256 1,021 1,277 E
1900 - 2000 $2.25 177 443 620 B $2.25 180 692 872 C $2.25 178 660 838 C $2.25 236 911 1,147 D $2.25 272 797 1,069 D
PM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS
1400 - 1500 $5.30 236 1,123 1,359 F $5.30 239 1,105 1,344 F $8.95 216 1,048 1,264 E $10.95 240 1,161 1,401 F $24.95 300 1,000 1,300 E
1500 - 1600 $8.95 219 972 1,191 D $10.95 236 993 1,229 E $13.95 254 975 1,229 E $16.95 256 964 1,220 E $24.95 319 901 1,220 E
1600 - 1700 $6.95 210 997 1,207 E $6.95 191 980 1,171 D $6.95 214 1,048 1,262 E $8.95 260 1,025 1,285 E $14.95 288 905 1,193 D
1700 - 1800 $5.30 167 944 1,111 D $5.30 189 957 1,146 D $5.30 218 1,009 1,227 E $5.30 222 1,002 1,224 E $7.95 243 899 1,142 D
1800 - 1900 $4.20 206 876 1,082 D $4.20 258 929 1,187 D $5.30 280 955 1,235 E $5.30 244 997 1,241 E $5.30 288 840 1,128 D
1900 - 2000 $2.25 200 491 691 B $2.25 242 931 1,173 D $2.25 253 749 1,002 D $2.25 240 925 1,165 D $2.25 283 820 1,103 D
PM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS
1400 - 1500 $5.30 209 1,111 1,320 F $5.30 219 1,100 1,319 F $8.95 233 1,106 1,339 F $10.95 241 1,128 1,369 F $24.95 280 1,090 1,370 F
1500 - 1600 $8.95 212 852 1,064 D $10.95 246 1,002 1,248 E $13.95 240 938 1,178 D $16.95 247 952 1,199 D $24.95 294 1,067 1,361 F
1600 - 1700 $6.95 239 975 1,214 E $6.95 198 933 1,131 D $6.95 221 986 1,207 E $8.95 204 832 1,036 D $14.95 286 956 1,242 E
1700 - 1800 $5.30 224 907 1,131 D $5.30 199 912 1,111 D $5.30 202 981 1,183 D $5.30 201 936 1,137 D $7.95 245 921 1,166 D
1800 - 1900 $4.20 265 853 1,118 D $4.20 271 988 1,259 E $5.30 267 935 1,202 E $5.30 248 986 1,234 E $5.30 281 930 1,211 E
1900 - 2000 $2.25 187 591 778 B $2.25 208 668 876 C $2.25 228 893 1,121 D $2.25 308 963 1,271 E $2.25 235 811 1,046 D
PM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS
1400 - 1500 $5.30 253 1,088 1,341 F $5.30 210 1,003 1,213 E $8.95 230 1,095 1,325 F
1500 - 1600 $8.95 244 974 1,218 E $10.95 193 913 1,106 D $13.95 228 917 1,145 D
1600 - 1700 $6.95 236 983 1,219 E $6.95 189 967 1,156 D $6.95 201 985 1,186 D
1700 - 1800 $5.30 228 1,011 1,239 E $5.30 193 921 1,114 D $5.30 191 944 1,135 D
1800 - 1900 $4.20 311 814 1,125 D $4.20 245 904 1,149 D $5.30 253 874 1,127 D
1900 - 2000 $2.25 200 565 765 B $2.25 213 719 932 C $2.25 259 874 1,133 D
Thursday 07/01/21 Friday 07/02/21Monday06/28/21 Tuesday 06/29/21 Wednesday 06/30/21
Thursday 06/24/21 Friday 06/25/21Monday06/21/21 Tuesday 06/22/21 Wednesday 06/23/21
Wednesday 06/16/21 Thursday 06/17/21 Friday 06/18/21Monday06/14/21 Tuesday 06/15/21
Thursday 06/10/21 Friday 06/11/21Monday06/07/21 Tuesday 06/08/21 Wednesday 06/09/21
Wednesday 06/02/21 Thursday 06/03/21 Friday 06/04/21Monday05/31/21 Tuesday 06/01/21
62
14
Eastbound PM Peak - County Line to 15 SB Ontario
PM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS
1400 - 1500 $5.30 101 739 840 C $5.30 119 776 895 C $5.30 121 774 895 C $5.30 127 679 806 C
1500 - 1600 $5.30 111 769 880 C $5.30 124 775 899 C $5.30 75 485 560 B $5.30 140 626 766 B
1600 - 1700 $5.30 89 671 760 B $5.30 101 655 756 B $5.30 91 595 686 B $2.95 135 558 693 B
1700 - 1800 $2.95 95 687 782 B $2.95 92 670 762 B $5.30 104 786 890 C $2.95 147 657 804 C
1800 - 1900 $2.95 117 671 788 B $2.95 119 659 778 B $2.95 128 668 796 B $2.95 141 590 731 B
1900 - 2000 $1.95 100 457 557 B $2.95 97 447 544 B $2.95 143 602 745 B $2.95 153 488 641 B
PM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS
1400 - 1500 $5.30 121 733 854 C $5.30 122 750 872 C $5.30 109 698 807 C $5.30 109 706 815 C $5.30 170 671 841 C
1500 - 1600 $5.30 132 732 864 C $5.30 128 726 854 C $5.30 123 713 836 C $5.30 122 660 782 B $5.30 151 569 720 B
1600 - 1700 $2.95 96 669 765 B $5.30 99 677 776 B $5.30 90 691 781 B $5.30 101 633 734 B $2.95 145 597 742 B
1700 - 1800 $2.95 84 645 729 B $2.95 79 614 693 B $2.95 91 670 761 B $5.30 104 573 677 B $2.95 132 644 776 B
1800 - 1900 $2.95 120 575 695 B $2.95 125 670 795 B $2.95 109 706 815 C $2.95 119 648 767 B $2.95 145 624 769 B
1900 - 2000 $1.95 95 346 441 B $1.95 119 523 642 B $2.95 115 480 595 B $2.95 152 600 752 B $2.95 150 536 686 B
PM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS
1400 - 1500 $5.30 123 621 744 B $5.30 138 782 920 C $5.30 144 806 950 C $5.30 130 754 884 C $5.30 133 573 706 B
1500 - 1600 $5.30 133 720 853 C $5.30 109 678 787 B $5.30 110 695 805 C $5.30 110 693 803 C $5.30 158 601 759 B
1600 - 1700 $2.95 108 648 756 B $5.30 110 623 733 B $5.30 108 677 785 B $5.30 122 679 801 C $2.95 132 599 731 B
1700 - 1800 $2.95 91 640 731 B $2.95 108 628 736 B $2.95 115 654 769 B $5.30 113 598 711 B $2.95 109 563 672 B
1800 - 1900 $2.95 110 636 746 B $2.95 131 641 772 B $2.95 135 688 823 C $2.95 119 710 829 C $2.95 174 548 722 B
1900 - 2000 $1.95 116 350 466 B $1.95 156 615 771 B $2.95 139 539 678 B $2.95 149 579 728 B $2.95 169 494 663 B
PM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS
1400 - 1500 $5.30 119 710 829 C $5.30 137 775 912 C $5.30 124 798 922 C $5.30 139 714 853 C $5.30 127 654 781 B
1500 - 1600 $5.30 97 548 645 B $5.30 125 703 828 C $5.30 121 690 811 C $5.30 125 682 807 C $5.30 115 601 716 B
1600 - 1700 $2.95 120 668 788 B $5.30 93 674 767 B $5.30 109 605 714 B $5.30 104 568 672 B $2.95 175 574 749 B
1700 - 1800 $2.95 100 638 738 B $2.95 90 596 686 B $2.95 103 642 745 B $5.30 87 556 643 B $2.95 118 615 733 B
1800 - 1900 $2.95 146 634 780 B $2.95 120 667 787 B $2.95 133 637 770 B $2.95 131 635 766 B $2.95 132 594 726 B
1900 - 2000 $1.95 102 419 521 B $1.95 125 545 670 B $2.95 123 610 733 B $2.95 138 655 793 B $2.95 158 523 681 B
PM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS
1400 - 1500 $5.30 115 657 772 B $5.30 124 794 918 C $5.30 129 730 859 C
1500 - 1600 $5.30 125 673 798 B $5.30 100 747 847 C $5.30 98 727 825 C
1600 - 1700 $2.95 126 608 734 B $5.30 102 658 760 B $5.30 119 627 746 B
1700 - 1800 $2.95 136 709 845 C $2.95 109 627 736 B $2.95 118 666 784 B
1800 - 1900 $2.95 126 592 718 B $2.95 135 701 836 C $2.95 137 629 766 B
1900 - 2000 $1.95 111 430 541 B $1.95 126 522 648 B $2.95 151 585 736 B
Thursday 07/01/21 Friday 07/02/21Monday 06/28/21 Tuesday 06/29/21 Wednesday 06/30/21
Thursday 06/24/21 Friday 06/25/21Monday 06/21/21 Tuesday 06/22/21 Wednesday 06/23/21
Wednesday 06/16/21 Thursday 06/17/21 Friday 06/18/21Monday06/14/21 Tuesday 06/15/21
Thursday 06/10/21 Friday 06/11/21Monday06/07/21 Tuesday 06/08/21 Wednesday 06/09/21
Wednesday 06/02/21 Thursday 06/03/21 Friday 06/04/21Monday05/31/21 Tuesday 06/01/21
63
15
RCTC WESTBOUND PEAK-HOUR VOLUMES
Westbound AM Peak - McKinley to County Line
AM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS
0400 - 0500 $5.30 202 498 700 B $5.30 255 478 733 B $5.30 209 536 745 B $2.25 223 491 714 B
0500 - 0600 $9.95 295 1309 1,604 F $9.95 376 1387 1,763 F $9.95 312 1,438 1,750 F $6.95 294 1,337 1,631 F
0600 - 0700 $12.95 259 1377 1,636 F $12.95 222 1319 1,541 F $11.95 249 1,525 1,774 F $6.95 201 1,324 1,525 F
0700 - 0800 $8.95 285 1545 1,830 F $8.95 276 1657 1,933 F $7.95 351 1,778 2,129 F $5.30 262 1,733 1,995 F
0800 - 0900 $5.30 223 1569 1,792 F $5.30 208 1639 1,847 F $5.30 216 1,571 1,787 F $2.25 222 1,385 1,607 F
0900 - 1000 $5.30 164 1151 1,315 E $5.30 177 1182 1,359 F $5.30 155 1,070 1,225 E $2.25 216 1,064 1,280 E
AM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS
0400 - 0500 $5.30 232 489 721 B $5.30 240 474 714 B $5.30 205 528 733 B $5.30 229 480 709 B $2.25 182 481 663 B
0500 - 0600 $9.95 347 1,384 1,731 F $9.95 386 1,396 1,782 F $9.95 371 1,383 1,754 F $9.95 324 1,267 1,591 F $6.95 292 1,154 1,446 F
0600 - 0700 $11.95 269 1,579 1,848 F $12.95 271 1,338 1,609 F $12.95 286 1,460 1,746 F $11.95 270 1,402 1,672 F $6.95 235 1,267 1,502 F
0700 - 0800 $8.95 312 1,793 2,105 F $8.95 331 1,802 2,133 F $8.95 334 1,765 2,099 F $7.95 322 1,791 2,113 F $5.30 297 1,431 1,728 F
0800 - 0900 $5.30 207 1,449 1,656 F $5.30 226 1,651 1,877 F $5.30 200 1,584 1,784 F $5.30 217 1,596 1,813 F $2.25 232 1,398 1,630 F
0900 - 1000 $5.30 157 954 1,111 D $5.30 179 1,106 1,285 E $5.30 180 1,129 1,309 E $5.30 229 1,115 1,344 E $2.25 211 984 1,195 D
AM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS
0400 - 0500 $5.30 222 549 771 B $5.30 230 512 742 B $5.30 230 501 731 B $5.30 215 533 748 B $2.25 193 466 659 B
0500 - 0600 $9.95 277 1,424 1,701 F $9.95 363 1,354 1,717 F $9.95 303 1,344 1,647 F $9.95 284 1,359 1,643 F $6.95 339 1,074 1,413 F
0600 - 0700 $11.95 243 1,483 1,726 F $12.95 308 1,668 1,976 F $12.95 255 1,656 1,911 F $11.95 268 1,498 1,766 F $6.95 269 1,424 1,693 F
0700 - 0800 $8.95 322 1,710 2,032 F $8.95 347 1,937 2,284 F $8.95 317 1,696 2,013 F $7.95 316 1,842 2,158 F $5.30 260 1,541 1,801 F
0800 - 0900 $5.30 229 1,598 1,827 F $5.30 258 1,652 1,910 F $5.30 212 1,441 1,653 F $5.30 237 1,617 1,854 F $2.25 234 1,337 1,571 F
0900 - 1000 $5.30 204 1,134 1,338 E $5.30 217 1,246 1,463 F $5.30 222 1,069 1,291 E $5.30 216 1,147 1,363 F $2.25 243 876 1,119 D
AM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS
0400 - 0500 $5.30 225 529 754 B $5.30 237 479 716 B $5.30 223 421 644 B $5.30 199 373 572 B $2.25 161 374 535 B
0500 - 0600 $9.95 327 1,309 1,636 F $9.95 381 1,332 1,713 F $9.95 318 1,087 1,405 F $9.95 321 1,081 1,402 F $6.95 235 1,108 1,343 E
0600 - 0700 $11.95 269 1,399 1,668 F $12.95 273 1,516 1,789 F $12.95 228 1,198 1,426 F $11.95 279 1,264 1,543 F $6.95 198 1,242 1,440 F
0700 - 0800 $8.95 277 1,461 1,738 F $8.95 286 1,794 2,080 F $8.95 284 1,525 1,809 F $7.95 255 1,437 1,692 F $5.30 197 1,432 1,629 F
0800 - 0900 $5.30 278 1,700 1,978 F $5.30 204 1,686 1,890 F $5.30 246 1,393 1,639 F $5.30 211 1,393 1,604 F $2.25 208 1,261 1,469 F
0900 - 1000 $5.30 259 1,397 1,656 F $5.30 210 1,341 1,551 F $5.30 217 1,052 1,269 E $5.30 179 1,015 1,194 D $2.25 192 935 1,127 D
AM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS
0400 - 0500 $5.30 208 389 597 B $5.30 185 455 640 B $5.30 163 431 594 B
0500 - 0600 $9.95 288 1,113 1,401 F $9.95 336 1,128 1,464 F $9.95 252 1,121 1,373 F
0600 - 0700 $11.95 197 1,208 1,405 F $12.95 199 1,333 1,532 F $12.95 225 1,252 1,477 F
0700 - 0800 $8.95 277 1,544 1,821 F $8.95 271 1,524 1,795 F $8.95 281 1,461 1,742 F
0800 - 0900 $5.30 179 1,111 1,290 E $5.30 226 1,495 1,721 F $5.30 266 1,503 1,769 F
0900 - 1000 $5.30 230 956 1,186 D $5.30 195 1,090 1,285 E $5.30 208 1,084 1,292 E
Thursday 07/01/21 Friday 07/02/21Monday06/28/21 Tuesday 06/29/21 Wednesday 06/30/21
Thursday 06/24/21 Friday 06/25/21Monday06/21/21 Tuesday 06/22/21 Wednesday 06/23/21
Wednesday 06/16/21 Thursday 06/17/21 Friday 06/18/21Monday06/14/21 Tuesday 06/15/21
Thursday 06/10/21 Friday 06/11/21Monday06/07/21 Tuesday 06/08/21 Wednesday 06/09/21
Wednesday 06/02/21 Thursday 06/03/21 Friday 06/04/21Monday05/31/21 Tuesday 06/01/21
64
16
Westbound AM Peak - 15 North to County Line
AM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS
0400 - 0500 $2.95 119 369 488 B $2.95 71 245 316 A $2.95 77 304 381 A $2.95 73 247 320 A
0500 - 0600 $6.85 140 835 975 C $6.85 125 779 904 C $6.85 103 726 829 C $5.30 80 594 674 B
0600 - 0700 $6.85 148 1005 1,153 D $6.85 121 1037 1,158 D $6.85 106 780 886 C $5.30 103 779 882 C
0700 - 0800 $6.85 114 1061 1,175 D $6.85 106 866 972 C $6.85 96 762 858 C $2.95 71 625 696 B
0800 - 0900 $2.95 95 936 1,031 D $2.95 86 783 869 C $2.95 82 823 905 C $2.95 77 649 726 B
0900 - 1000 $2.95 68 699 767 B $2.95 77 583 660 B $2.95 67 631 698 B $2.95 78 432 510 B
AM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS
0400 - 0500 $2.95 112 326 438 B $2.95 83 296 379 A $2.95 76 350 426 B $2.95 97 298 395 A $2.95 80 288 368 A
0500 - 0600 $6.85 106 730 836 C $6.85 152 759 911 C $6.85 109 716 825 C $6.85 128 821 949 C $5.30 99 651 750 B
0600 - 0700 $6.85 105 725 830 C $6.85 115 836 951 C $6.85 116 896 1,012 D $6.85 120 841 961 C $5.30 110 793 903 C
0700 - 0800 $6.85 97 799 896 C $6.85 138 903 1,041 D $6.85 142 873 1,015 D $6.85 133 913 1,046 D $2.95 110 743 853 C
0800 - 0900 $2.95 83 691 774 B $2.95 96 677 773 B $2.95 115 801 916 C $2.95 92 647 739 B $2.95 102 602 704 B
0900 - 1000 $2.95 91 591 682 B $2.95 91 642 733 B $2.95 83 633 716 B $2.95 104 576 680 B $2.95 114 631 745 B
AM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS
0400 - 0500 $2.95 87 326 413 B $2.95 95 340 435 B $2.95 92 342 434 B $2.95 59 336 395 A $2.95 84 269 353 A
0500 - 0600 $6.85 106 782 888 C $6.85 142 715 857 C $6.85 124 791 915 C $6.85 112 761 873 C $5.30 125 641 766 B
0600 - 0700 $6.85 97 825 922 C $6.85 98 782 880 C $6.85 105 846 951 C $6.85 113 907 1,020 D $5.30 88 645 733 B
0700 - 0800 $6.85 131 904 1,035 D $6.85 111 730 841 C $6.85 139 900 1,039 D $6.85 107 795 902 C $2.95 79 672 751 B
0800 - 0900 $2.95 67 655 722 B $2.95 94 871 965 C $2.95 77 632 709 B $2.95 120 812 932 C $2.95 83 535 618 B
0900 - 1000 $2.95 90 574 664 B $2.95 89 628 717 B $2.95 107 701 808 C $2.95 108 613 721 B $2.95 120 488 608 B
AM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS
0400 - 0500 $2.95 87 313 400 A $2.95 107 353 460 B $2.95 113 405 518 B $2.95 109 390 499 B $2.95 95 365 460 B
0500 - 0600 $6.85 136 815 951 C $6.85 124 738 862 C $6.85 164 937 1,101 D $6.85 192 974 1,166 D $5.30 112 844 956 C
0600 - 0700 $6.85 127 887 1,014 D $6.85 109 937 1,046 D $6.85 150 1,176 1,326 E $6.85 167 1,137 1,304 E $5.30 119 999 1,118 D
0700 - 0800 $6.85 86 713 799 B $6.85 123 910 1,033 D $6.85 170 1,256 1,426 F $6.85 161 1,163 1,324 E $2.95 124 961 1,085 D
0800 - 0900 $2.95 32 173 205 A $2.95 83 748 831 C $2.95 144 1,026 1,170 D $2.95 139 1,060 1,199 D $2.95 110 869 979 C
0900 - 1000 $2.95 91 594 685 B $2.95 109 680 789 B $2.95 149 832 981 C $2.95 125 761 886 C $2.95 149 715 864 C
AM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS
0400 - 0500 $2.95 113 446 559 B $2.95 96 419 515 B $2.95 101 423 524 B
0500 - 0600 $6.85 159 949 1,108 D $6.85 163 982 1,145 D $6.85 150 1,001 1,151 D
0600 - 0700 $6.85 125 1,124 1,249 E $6.85 128 1,236 1,364 E $6.85 155 1,138 1,293 E
0700 - 0800 $6.85 138 1,114 1,252 E $6.85 154 1,177 1,331 E $6.85 163 1,241 1,404 F
0800 - 0900 $2.95 139 940 1,079 D $2.95 156 1,087 1,243 E $2.95 118 968 1,086 D
0900 - 1000 $2.95 152 686 838 C $2.95 127 804 931 C $2.95 144 823 967 C
Thursday 07/01/21 Friday 07/02/21Monday06/28/21 Tuesday 06/29/21 Wednesday 06/30/21
Wednesday 06/23/21 Thursday 06/24/21 Friday 06/25/21Monday06/21/21 Tuesday 06/22/21
Wednesday 06/16/21 Thursday 06/17/21 Friday 06/18/21Monday06/14/21 Tuesday 06/15/21
Thursday 06/10/21 Friday 06/11/21Monday06/07/21 Tuesday 06/08/21 Wednesday 06/09/21
Wednesday 06/02/21 Thursday 06/03/21 Friday 06/04/21Monday05/31/21 Tuesday 06/01/21
65
17
RCTC OPERATIONAL HIGHLIGHTS
On-Road Operations
RCTC Freeway Service Patrol responded to 98 calls during the month of June. Of those
calls, 73 were to assist disabled vehicles, 11 calls to remove debris, and 14 were in
response to accidents in the Express Lanes.
91 Express Lanes BOS Development Update
In February, CUSA notified OCTA and RCTC of a delay to the implementation of the new
BOS for the 91 Express Lanes for both Orange and Riverside counties as a result of the
COVID-19 pandemic. CUSA is the current operator of the 91 Express Lanes for both
OCTA and RCTC and is the firm selected for the design, development, and
implementation of the new BOS, as well as the customer service center operation, once
the current contract expires on June 30, 2021.
In April 2021, OCTA and RCTC (Agencies) provide notice to CUSA that the Agencies will
be exercising the first of the six one-month extension period, which will commence July
1, 2021 through July 31, 2021. The Agencies intend to exercise the one-month options
until the Agencies transition to the new contract. Agencies' staff are continuing to work
with CUSA to meet the revised anticipated go-live date in October 2021.
66
18
FINANCIAL HIGHLIGHTS RCTC
RCTC 91 Express Lanes
Operating Statement
6/30/2021
Description Budget Dollar $ Percent (%)
Operating revenues:
Toll Revenue 39,930,214.27$ 25,754,400.00$ 14,175,814.27$ 55.0
Fee Revenue 6,320,347.12 2,450,500.00 3,869,847.12 157.9
Total operating revenues 46,250,561.39 28,204,900.00 18,045,661.39 64.0
Operating expenses:
Salaries and Benefits 611,942.17 675,500.00 63,557.83 9.4
Legal Services 110,513.98 350,000.00 239,486.02 68.4
Advisory Services 57,833.86 75,000.00 17,166.14 22.9
Audit and Accounting Fees 37,775.00 36,000.00 (1,775.00) (4.9)
Service Fees 5,475.33 20,000.00 14,524.67 72.6
Other Professional Services 764,452.33 2,621,000.00 1,856,547.67 70.8
Lease Expense 258,155.49 490,200.00 232,044.51 47.3
Operations 2,127,972.41 2,987,000.00 859,027.59 28.8
Utilities 64,984.02 81,600.00 16,615.98 20.4
Supplies and Materials 4,909.00 30,000.00 25,091.00 83.6
Membership and Subscription Fees 28,281.50 30,000.00 1,718.50 5.7
Office Equipment & Furniture (Non-Capital)5,383.88 15,000.00 9,616.12 64.1
Maintenance/Repairs 126,670.76 365,100.00 238,429.24 65.3
Training Seminars and Conferences (720.00) 2,300.00 3,020.00 131.3
Transportation Expenses - 4,000.00 4,000.00 100.0
Lodging - 3,500.00 3,500.00 100.0
Meals - 500.00 500.00 100.0
Other Staff Expenses - 500.00 500.00 100.0
Advertising 4,611.25 275,000.00 270,388.75 98.3
Program Management 75,689.76 166,100.00 90,410.24 54.4
Program Operations 7,409,400.61 8,635,700.00 1,226,299.39 14.2
Litigation Settlement - - - N/A
Furniture & Equipment - 305,000.00 305,000.00 100.0
Improvements - - - N/A
Bad Debt Expense 17,973.78 - (17,973.78) N/A
Total operating expenses 11,711,305.13 17,169,000.00 5,457,694.87 31.8
Operating income (loss)34,539,256.26 11,035,900.00 23,503,356.26 213.0
Nonoperating revenues (expenses):
Interest Revenue 529,601.68 691,900.00 (162,298.32) 23.5
Other Miscellaneous Revenue 944,155.83 100.00 944,055.83 (944,055.8)
Interest Expense (29,687,116.56) (7,119,900.00) (22,567,216.56) 317.0
Total nonoperating revenues (expenses)(28,213,359.05) (6,427,900.00) (21,785,459.05) (338.9)
Transfers In - - - N/A
Transfers Out (643,900.00) (1,025,300.00) 381,400.00 (37.2)
Net income (loss) 5,681,997.21$ 3,582,700.00$ 2,099,297.21$ 58.6
1 Unaudited
YTD as of : YTD Variance
Actual1
67
19
JOINT AGENCY TRIP AND REVENUE STATISTICS
JOINT AGENCY TRAFFIC STATISTICS
MULTI AGENCY TRIP AND REVENUE STATISTICS
MONTH ENDING June 30, 2021
MTD
Transactions by
Agency
Transactions
Using Both
Segments
% Using Both
Segments Revenue
Westbound
OCTA 878,371 458,036 52% $2,339,539
RCTC 770,811 458,036 59% $2,534,675
I -15 274,149 244,866 89%$770,218
McKinley 496,662 213,170 43% $1,764,457
Eastbound
OCTA 825,920 531,501 64% $2,739,329
RCTC 674,216 531,501 79% $2,174,212
I -15 257,131 211,763 82%$617,734
McKinley 417,085 319,738 77% $1,556,478
68
20
JOINT AGENCY PERFORMANCE MEASURES
JOINT AGENCY TRANSPONDER DISTRIBUTION
Jun-21
Performance
CUSTOMER SERVICE
Call Wait Time**Monthly Not to exceed 2 minutes 2:07
Abandon Rate Monthly No more than 4.0% 3.2%
Customer Satisfaction Monthly At least 75 outbound calls 76
VIOLATION PROCESSING
Response Time Monthly Within 2 business days of receipt 0.7
CUSA Violation Collection Rate Quarterly 70% or more 69%
CUSA Violation Collection Rate Annually 74% or more 61%
TRAFFIC OPERATIONS
Initial & Secondary Reviews Monthly Equal to or less than 15 days 0.9
* Plate Misread Errors Monthly Equal to or less than 0.4% 0.02%
CAS Response Time Monthly 0:20 (minutes) per call 0:19
ACCOUNTING
Monthly No more than 3 0
Monthly No more than 3 0
INFORMATION TECHNOLOGY
Back-office System Uptime Monthly 99% Availability 100%
Network Uptime Monthly 99% Availability 100%
CUSA = Cofiroute USA; CAS = OCTA Customer Assistance Specialists
* Plate Misread Error performance is current after a 60-day hold-back period; therefore, percentage reported here is for two months prior to
the month of this report.
** Call Wait Time was not met in June 2021 as a result of decrease availability of staff due to the pandemic.
OCTA Exceptions
RCTC Exceptions
REPORTING REQUIREMENT Reporting
P eriod
PERFORMANCE STANDARD
Tags % of Total Tags % of Total
Issued
To New Accounts 295 81.0% 1,181 97.3% 798 96.5%
Additional Tags to Existing Accounts 7 1.9% 22 1.8% 15 1.8%
Replacement Transponders 62 17.0% 11 0.9% 14 1.7%
Total Issued 364 1,214 827
Returned
Account Closures 16 0.5%
Accounts Downsizing 4 0.1%
Defective Transponders 6,113 100.0% 1,785 100.0% 3,190 99.4%
Total Returned 6,113 1,785 3,210
FY 2020-21T21 TRANSPONDER DISTRIBUTION June-21 May-21
Average To-Date
69
21
At the end of June 2021, the 91 Express Lanes had 154,469 active customer accounts
and 588,045 transponders classified as assigned.
Number of Accounts by FY
As of June 30, 2021
Tags % of Total Tags % of Total
Issued
To New Accounts 18,544 99.4% 35,117 99.8% 28,320 99.9%
Additional Tags to Existing Accounts 116 0.6% 61 0.2% 38 0.1%
Replacement Transponders 1 0.0% 1 0.0%
Total Issued 18,660 35,179 28,359
Returned
Account Closures
Accounts Downsizing
Defective Transponders
Total Returned
6C TRANSPONDER DISTRIBUTION June-21 May-21 FY 2020-21
Average To-Date
70
22
Incoming Email Activity
During June, the Anaheim Processing Center received 4,381 emails.
Operational Activity
Amid concerns about the spread of COVID-19 and following the State of California’s
guidance to help reduce its spread, the 91 Express Lanes Customer Walk-In Center was
closed in March 2020 and will remain so until July 6, 2021. Operational activities in the
Anaheim and Corona locations continued to function with a combination of remote
workers and core staff located at the facilities. Core essential functions include aiding
stranded motorists, providing incident management services, and dispatching emergency
vehicles through the traffic operations center. The call center remains open to respond to
customer service and violation calls.
71
AGENDA ITEM 6C
Agenda Item 6C
RIVERSIDE COUNTY TRANSPORTATION COMMISSION
DATE: August 26, 2021
TO: Toll Policy and Operations Committee
FROM: Anthony Parada, Senior Management Analyst
THROUGH: Jennifer Crosson, Toll Operations Director
SUBJECT: 15 Express Lanes Monthly Status Reports
STAFF RECOMMENDATION:
This item is for the Committee to:
1) Receive and file the 15 Express Lanes Monthly Reports for the three months from April to
June 2021; and
2) Forward to the Commission for final action.
BACKGROUND INFORMATION:
The monthly 15 Express Lanes reports for the three months from April to June 2021 are attached.
The monthly reports provide information about 15 Express Lanes performance and activity.
Attachments:
1) 15 Express Lanes Status Report for April 2021
2) 15 Express Lanes Status Report for May 2021
3) 15 Express Lanes Status Report for June 2021
72
Status Report
April 30, 2021
ATTACHMENT 1
73
2
Table of Contents
Traffic and Revenue ............................................................................................................................ 3
Traffic and Revenue Summary ........................................................................................................ 4
Peak-Hour Volumes ........................................................................................................................ 5
Customer Service ................................................................................................................................ 6
Performance Measures ................................................................................................................... 6
Customer Contact Activity .............................................................................................................. 6
Operational Highlights ........................................................................................................................ 7
On-Road Operations ....................................................................................................................... 7
Operational Activity ........................................................................................................................ 7
Financial Highlights ............................................................................................................................. 8
74
3
TRAFFIC AND REVENUE
Total toll transactions on the 15 Express Lanes for April 2021 was 813,822. This
represents a daily average of 27,127 transactions. Potential toll revenue for April was
$957,207. Carpool percentage for April was 9.1%. The 15 Express Lanes opened on
April 13, 2021.
The first partial month traffic and revenue data is summarized in the table below. The
following transactions and revenue statistics tables represent all transactions on the
15 Express Lanes and associated potential revenue for the month of April 2021.
Current Month-to-Date as of April 30, 2021
SOV: Single Occupancy Vehicle
HOV3+: High Occupancy Vehicle
Transactions
APR-21
MTD
Stantec
MTD
Projected
#
Variance
%
Variance
SOV 739,949
HOV3+73,873
Total Gross Transactions 813,822 1,318,800 (504,978)(38.3%)
Revenue
SOV $957,207
HOV3+$0
Total Gross Revenue $957,207 $767,186 $190,021 24.8%
Average Revenue per Transaction
Average SOV $1.29
Average HOV3+
Average Gross Revenue $1.18 $0.58 $0.60 103.4%
Direction SOV HOV3+ Transactions
%
Total
Transactions
Expected
Revenue
%
Expected
Revenue
Northbound 354,575 35,318
389,893 47.9% $241,356 25.2%
Southbound 385,374 38,555
423,929 52.1% $715,851 74.8%
Totals 739,949 73,873
813,822 100.0% $957,207 100.0%
75
4
TRAFFIC AND REVENUE SUMMARY
The chart below reflects the total transactions breakdown between SOV and HOV3+ for
FY 2020-21 on a monthly basis.
The chart below reflects the gross potential revenue for FY 2020-21 on a monthly basis.
76
5
PEAK-HOUR VOLUMES
The 15 Express Lanes will feature dynamic pricing, which adjusts toll rates based on
traffic volumes and to maintain a free-flowing trip. In April, tolls were manually adjusted
while the dynamic pricing engine was calibrated.
Morning Peak
Northbound
4:00 - 10:00 AM
Afternoon Peak
Southbound
2:00 - 8:00 PM
HOV3+7.8%9.0%
Highest Toll $1.50 $9.00
Highest Traffic Hour 5AM, 15N Cajalco /Magnolia
1,067 Transactions
2PM, 15S Magnolia/Cajalco
1,840 Transactions
77
6
CUSTOMER SERVICE
PERFORMANCE MEASURES
At the end of April 2021, Riverside Express opened 1,432 customer accounts and
assigned 2,406 transponders.
CUSTOMER CONTACT ACTIVITY
During April, RiversideExpress.com was visited by 104,857 users.
REPORTING REQUIREMENT PERFORMANCE STANDARD
APRIL 2020
PERFORMANCE
CUSTOMER ACCOUNTS
Transponder Fulfillment 100% within 3 business days 100% within 3 business days
Payment Posting 100% within 2 business days 100% on same business day
CUSTOMER CALLS
Average Wait Time No more than 240 seconds 2 seconds monthly avg wait time
Abandon Rate Less than 5%0.1% abandon rate
Customer Satisfaction 90% minimum satisfaction rate 98% satisfaction rate
CORRESPONDENCE
Email Response 100% within 3 business days 100% within 2 business days
Mail Response 100% within 4 business days 100% within 1 business day
78
7
OPERATIONAL HIGHLIGHTS
ON-ROAD OPERATIONS
Freeway Service Patrol responded to 68 calls during the month of April. Of those calls,
32 were to assist disabled vehicles, 25 calls to remove debris, and 11 were in response
to accidents in the Express Lanes.
OPERATIONAL ACTIVITY
The Customer Service Center (CSC) is open and receiving customer calls regarding the
15 Express Lanes. Calls mostly consist of general inquiries about using the 15 Express
Lanes and opening an account. The Walk-in Center is not open amid concerns about the
spread of COVID-19. Operational activities on the roadway and in the CSC continue to
function, including aiding stranded motorists, providing incident management services,
dispatching emergency vehicles through the traffic operations center, and responding to
customer service and violation calls.
79
8
FINANCIAL HIGHLIGHTS
RCTC 15 Express Lanes
Operating Statement
4/30/2021
Description Budget Dollar $ Percent (%)
Operating revenues:
Toll Revenue 771,961.41$ 2,521,250.00$ (1,749,288.59)$ (69.4)
Fee Revenue 15,554.00 310,666.67 (295,112.67) (95.0)
Total operating revenues 787,515.41 2,831,916.67 (2,044,401.26) (72.2)
Operating expenses:
Salaries and Benefits 9,883.87 401,166.67 391,282.80 97.5
Legal Services - 83,333.33 83,333.33 100.0
Advisory Services - 20,833.33 20,833.33 100.0
Audit and Accounting Fees - 24,000.00 24,000.00 100.0
Service Fees - 6,916.67 6,916.67 100.0
Other Professional Services - 547,666.67 547,666.67 100.0
Lease Expense - - - N/A
Operations 14,270.73 522,083.33 507,812.60 97.3
Utilities - 93,333.33 93,333.33 100.0
Supplies and Materials 310.67 1,416.67 1,106.00 78.1
Membership and Subscription Fees - - - N/A
Office Equipment & Furniture (Non-Capital)- 12,500.00 12,500.00 100.0
Maintenance/Repairs - 155,000.00 155,000.00 100.0
Training Seminars and Conferences - 166.67 166.67 100.0
Transportation Expenses 5.34 - (5.34) N/A
Lodging - - - N/A
Meals - - - N/A
Other Staff Expenses - - - N/A
Advertising - 291,666.67 291,666.67 100.0
Program Management - - - N/A
Program Operations 466.86 2,952,000.00 2,951,533.14 100.0
Litigation Settlement - - - N/A
Furniture & Equipment - 2,750.00 2,750.00 100.0
Improvements - - - N/A
Bad Debt Expense 13.10 - (13.10) N/A
Total operating expenses 24,950.57 5,114,833.33 5,089,882.76 99.5
Operating income (loss)762,564.84 (2,282,916.67) 3,045,481.51 (133.4)
Nonoperating revenues (expenses):
Interest Revenue - - - N/A
Other Miscellaneous Revenue 2,650.00 132,416.67 (129,766.67) 98.0
Interest Expense - - - N/A
Total nonoperating revenues (expenses)2,650.00 132,416.67 (129,766.67) 98.0
Transfers In - 2,229,500.00 (2,229,500.00) 100.0
Transfers Out (1,300.00) (95,833.33) 94,533.33 (98.6)
Net income (loss) 763,914.84$ (16,833.33)$ 780,748.17$ (4,638.1)
1 Unaudited
YTD as of : YTD Variance
Actual1
80
Status Report
May 31, 2021
ATTACHMENT 2
81
2
Table of Contents
Traffic and Revenue ............................................................................................................................ 3
Traffic and Revenue Summary ........................................................................................................ 5
Peak-Hour Volumes ........................................................................................................................ 6
Customer Service ................................................................................................................................ 7
Performance Measures ................................................................................................................... 7
Customer Contact Activity .............................................................................................................. 7
Operational Highlights ........................................................................................................................ 8
On-Road Operations ....................................................................................................................... 8
Operational Activity ........................................................................................................................ 8
Financial Highlights ............................................................................................................................. 9
82
3
TRAFFIC AND REVENUE
Total toll transactions on the 15 Express Lanes for May 2021 was 1,550,832. This
represents a daily average of 50,027 transactions. Potential toll revenue for May was
$1,970,181. Carpool percentage for May was 9.8%.
Month-to-date traffic and revenue data is summarized in the table below. The following
transactions and revenue statistics tables represent all transactions on the
15 Express Lanes and associated potential revenue for the month of May 2021.
Current Month-to-Date as of May 31, 2021
SOV: Single Occupancy Vehicle
HOV3+: High Occupancy Vehicle
Transactions
MAY-21
MTD
Stantec
MTD
Projected
#
Variance
%
Variance
SOV 1,398,718
HOV3+152,114
Total Gross Transactions 1,550,832 1,926,371 (375,539)(19.5%)
Revenue
SOV $1,970,181
HOV3+$0
Total Gross Revenue $1,970,181 $1,406,629 $563,552 40.1%
Average Revenue per Transaction
Average SOV $1.41
Average HOV3+
Average Gross Revenue $1.27 $0.73 $0.54 74.0%
Direction SOV HOV3+ Transactions
%
Total
Transactions
Expected
Revenue
%
Expected
Revenue
Northbound 670,175 71,724
741,899 47.8% $422,613 21.5%
Southbound 728,543 80,390
808,933 52.2% $1,547,567 78.5%
Totals 1,398,718 152,114
1,550,832 100.0% $1,970,181 100.0%
83
4
Fiscal year-to-date traffic and revenue data are summarized in the table below. The following
transaction and revenue statistics represent all transactions on the 15 Express Lanes and
associated potential revenue for the months of April 2021 and May 2021. Year-to-date average
revenue per-transaction is $1.24.
FY 2020-21 Year-to-Date as of May 31, 2021
Transactions
FY 2020-21
YTD
Actual
Stantec
YTD
Projected
#
Variance
%
Variance
SOV 2,138,667
HOV3+225,987
Total Gross Transactions 2,364,654 3,245,171 (880,517)(27.1%)
Revenue
SOV $2,927,388
HOV3+$0
Total Gross Revenue $2,927,388 $2,173,814 $753,573 34.7%
Average Revenue per Transaction
Average SOV $1.37
Average HOV3+$0.00
Average Gross Revenue $1.24 $0.67 $0.57 85.1%
84
5
TRAFFIC AND REVENUE SUMMARY
The chart below reflects the total transactions breakdown between SOV and HOV3+ for
FY 2020-21 on a monthly basis.
The chart below reflects the gross potential revenue for FY 2020-21 on a monthly basis.
85
6
PEAK-HOUR VOLUMES
The 15 Express Lanes will feature dynamic pricing, which adjusts toll rates based on
traffic volumes and to maintain a free-flowing trip. In May, tolls were manually adjusted
while the dynamic pricing engine was calibrated.
Morning Peak
Northbound
4:00 - 10:00 AM
Afternoon Peak
Southbound
2:00 - 8:00 PM
HOV3+8.2%10.0%
Highest Toll $1.50 $11.00
Highest Traffic Hour 5AM, 15N Cajalco /Magnolia
1,084 Transactions
2PM, 15S Magnolia/Cajalco
1,605 Transactions
86
7
CUSTOMER SERVICE
PERFORMANCE MEASURES
At the end of May 2021, Riverside Express opened 3,214 customer accounts and
assigned 5,460 transponders.
CUSTOMER CONTACT ACTIVITY
During May, RiversideExpress.com was visited by 96,893 users and the Customer
Service Center processed 1,045 pieces of correspondence.
REPORTING REQUIREMENT PERFORMANCE STANDARD
MAY 2020
PERFORMANCE
CUSTOMER ACCOUNTS
Transponder Fulfillment 100% within 3 business days 100% within 3 business days
Payment Posting 100% within 2 business days 100% on same business day
CUSTOMER CALLS
Average Wait Time No more than 240 seconds 5 seconds monthly avg wait time
Abandon Rate Less than 5%0.2% abandon rate
Customer Satisfaction 90% minimum satisfaction rate 99% satisfaction rate
CORRESPONDENCE
Email Response 100% within 3 business days 100% within 2 business days
Mail Response 100% within 4 business days 100% within 2 business day
87
8
OPERATIONAL HIGHLIGHTS
ON-ROAD OPERATIONS
Freeway Service Patrol responded to 88 calls during the month of May. Of those calls, 48
were to assist disabled vehicles, 30 calls to remove debris, and 10 were in response to
accidents in the Express Lanes.
OPERATIONAL ACTIVITY
The Customer Service Center (CSC) is open and receiving customer calls regarding the
15 Express Lanes. Calls mostly consist of general inquiries about using the 15 Express
Lanes and opening an account. The Walk-in Center is not open amid concerns about the
spread of COVID-19. Operational activities on the roadway and in the CSC continue to
function, including aiding stranded motorists, providing incident management services,
dispatching emergency vehicles through the traffic operations center, and responding to
customer service and violation calls.
88
9
FINANCIAL HIGHLIGHTS
RCTC 15 Express Lanes
Operating Statement
5/31/2021
Description Budget Dollar $ Percent (%)
Operating revenues:
Toll Revenue 2,724,147.33$ 2,768,791.67$ (44,644.34)$ (1.6)
Fee Revenue 209,850.03 452,008.33 (242,158.30) (53.6)
Total operating revenues 2,933,997.36 3,220,800.00 (286,802.64) (8.9)
Operating expenses:
Salaries and Benefits 33,768.27 441,283.33 407,515.06 92.3
Legal Services - 91,666.67 91,666.67 100.0
Advisory Services - 22,916.67 22,916.67 100.0
Audit and Accounting Fees - 26,400.00 26,400.00 100.0
Service Fees - 7,608.33 7,608.33 100.0
Other Professional Services 22,475.31 602,433.33 579,958.02 96.3
Lease Expense - - - N/A
Operations 116,945.56 574,291.67 457,346.11 79.6
Utilities 1,111.68 102,666.67 101,554.99 98.9
Supplies and Materials 310.67 1,558.33 1,247.66 80.1
Membership and Subscription Fees 990.00 - (990.00) N/A
Office Equipment & Furniture (Non-Capital)- 13,750.00 13,750.00 100.0
Maintenance/Repairs 2,942.00 170,500.00 167,558.00 98.3
Training Seminars and Conferences - 183.33 183.33 100.0
Transportation Expenses 5.34 - (5.34) N/A
Lodging - - - N/A
Meals - - - N/A
Other Staff Expenses - - - N/A
Advertising - 320,833.33 320,833.33 100.0
Program Management - - - N/A
Program Operations 29,465.02 3,247,200.00 3,217,734.98 99.1
Litigation Settlement - - - N/A
Furniture & Equipment - 3,025.00 3,025.00 100.0
Improvements - - - N/A
Bad Debt Expense 51.35 - (51.35) N/A
Total operating expenses 208,065.20 5,626,316.67 5,418,251.47 96.3
Operating income (loss)2,725,932.16 (2,405,516.67) 5,131,448.83 (213.3)
Nonoperating revenues (expenses):
Interest Revenue - - - N/A
Other Miscellaneous Revenue - 39,966.67 (39,966.67) 100.0
Interest Expense - - - N/A
Total nonoperating revenues (expenses)- 39,966.67 (39,966.67) 100.0
Transfers In - 2,452,450.00 (2,452,450.00) 100.0
Transfers Out (128,697,140.00) (105,416.67) (128,591,723.33) 121,984.2
Net income (loss) (125,971,207.84)$ (18,516.67)$ (125,952,691.17)$ 680,212.6
1 Unaudited
YTD as of : YTD Variance
Actual1
89
Status Report
June 30, 2021
ATTACHMENT 3
90
2
Table of Contents
Traffic and Revenue ............................................................................................................................ 3
Traffic and Revenue Summary ........................................................................................................ 5
Peak-Hour Volumes ........................................................................................................................ 6
Customer Service ................................................................................................................................ 7
Performance Measures ................................................................................................................... 7
Customer Contact Activity .............................................................................................................. 7
Operational Highlights ........................................................................................................................ 8
On-Road Operations ....................................................................................................................... 8
Operational Activity ........................................................................................................................ 8
Financial Highlights ............................................................................................................................. 9
91
3
TRAFFIC AND REVENUE
Total toll transactions on the 15 Express Lanes for June 2021 was 1,807,372. This
represents a daily average of 60,246 transactions. Potential toll revenue for June was
$2,434,136. Carpool percentage for June was 9.5%.
Month-to-date traffic and revenue data is summarized in the table below. The following
transactions and revenue statistics tables represent all transactions on the
15 Express Lanes and associated potential revenue for the month of June 2021.
Current Month-to-Date as of June 30, 2021
SOV: Single Occupancy Vehicle
HOV3+: High Occupancy Vehicle
Transactions
JUN-21
MTD
Stantec
MTD
Projected
#
Variance
%
Variance
SOV 1,636,043
HOV3+171,329
Total Gross Transactions 1,807,372 1,776,500 30,872 1.7%
Revenue
SOV $2,434,136
HOV3+$0
Total Gross Revenue $2,434,136 $1,328,143 $1,105,993 83.3%
Average Revenue per Transaction
Average SOV $1.49
Average HOV3+
Average Gross Revenue $1.35 $0.75 $0.60 80.0%
Direction SOV HOV3+ Transactions
%
Total
Transactions
Expected
Revenue
%
Expected
Revenue
Northbound 784,975 81,926
866,901 48.0% $499,938 20.5%
Southbound 851,068 89,403
940,471 52.0% $1,934,198 79.5%
Totals 1,636,043 171,329
1,807,372 100.0% $2,434,136 100.0%
92
4
Fiscal year-to-date traffic and revenue data are summarized in the table below. The following
transaction and revenue statistics represent all transactions on the 15 Express Lanes and
associated potential revenue for the months of April 2021 through June 2021. Year-to-date
average revenue per-transaction is $1.29.
FY 2020-21 Year-to-Date as of June 30, 2021
Transactions
FY 2020-21
YTD
Actual
Stantec
YTD
Projected
#
Variance
%
Variance
SOV 3,774,710
HOV3+397,316
Total Gross Transactions 4,172,026 5,021,671 (849,645)(16.9%)
Revenue
SOV $5,361,524
HOV3+$0
Total Gross Revenue $5,361,524 $3,501,957 $1,859,567 53.1%
Average Revenue per Transaction
Average SOV $1.42
Average HOV3+$0.00
Average Gross Revenue $1.29 $0.70 $0.59 84.3%
93
5
TRAFFIC AND REVENUE SUMMARY
The chart below reflects the total transactions breakdown between SOV and HOV3+ for
FY 2020-21 on a monthly basis.
The chart below reflects the gross potential revenue for FY 2020-21 on a monthly basis.
94
6
PEAK-HOUR VOLUMES
The 15 Express Lanes will feature dynamic pricing, which adjusts toll rates based on
traffic volumes and to maintain a free-flowing trip. In June, tolls were manually adjusted
while the dynamic pricing engine was calibrated.
Morning Peak
Northbound
4:00 - 10:00 AM
Afternoon Peak
Southbound
2:00 - 8:00 PM
HOV3+8.2%9.5%
Highest Toll $1.50 $12.00
Highest Traffic Hour 5AM, 15N Cajalco /Magnolia
1,086 Transactions
2PM, 15S Magnolia/Cajalco
1,557 Transactions
95
7
CUSTOMER SERVICE
PERFORMANCE MEASURES
At the end of June 2021, Riverside Express opened 4,734 customer accounts and
assigned 8,043 transponders.
CUSTOMER CONTACT ACTIVITY
During June, RiversideExpress.com was visited by 27,458 users and the Customer
Service Center processed 1,757 pieces of correspondence.
REPORTING REQUIREMENT PERFORMANCE STANDARD
JUNE 2020
PERFORMANCE
CUSTOMER ACCOUNTS
Transponder Fulfillment 100% within 3 business days 100% within 3 business days
Payment Posting 100% within 2 business days 100% on same business day
CUSTOMER CALLS
Average Wait Time No more than 240 seconds 5 seconds monthly avg wait time
Abandon Rate Less than 5%0.2% abandon rate
Customer Satisfaction 90% minimum satisfaction rate 99% satisfaction rate
CORRESPONDENCE
Email Response 100% within 3 business days 100% within 3 business days
Mail Response 100% within 4 business days 100% within 4 business day
96
8
OPERATIONAL HIGHLIGHTS
ON-ROAD OPERATIONS
Freeway Service Patrol responded to 90 calls during the month of June. Of those calls,
53 were to assist disabled vehicles, 25 calls to remove debris, and 12 were in response
to accidents in the Express Lanes.
OPERATIONAL ACTIVITY
The Customer Service Center (CSC) is open and receiving customer calls regarding the
15 Express Lanes. Calls mostly consist of general inquiries about using the 15 Express
Lanes and opening an account. The Walk-in Center is not open amid concerns about the
spread of COVID-19. Operational activities on the roadway and in the CSC continue to
function, including aiding stranded motorists, providing incident management services,
dispatching emergency vehicles through the traffic operations center, and responding to
customer service and violation calls.
97
9
FINANCIAL HIGHLIGHTS
RCTC 15 Express Lanes
Operating Statement
6/30/2021
Description Budget Dollar $ Percent (%)
Operating revenues:
Toll Revenue 4,948,628.44$ 3,020,500.00$ 1,928,128.44$ 63.8
Fee Revenue 571,176.37 493,100.00 78,076.37 15.8
Total operating revenues 5,519,804.81 3,513,600.00 2,006,204.81 57.1
Operating expenses:
Salaries and Benefits 77,079.46 481,400.00 404,320.54 84.0
Legal Services 3,564.75 100,000.00 96,435.25 96.4
Advisory Services - 25,000.00 25,000.00 100.0
Audit and Accounting Fees - 28,800.00 28,800.00 100.0
Service Fees - 8,300.00 8,300.00 100.0
Other Professional Services 50,243.15 657,200.00 606,956.85 92.4
Lease Expense - - - N/A
Operations 191,777.29 626,500.00 434,722.71 69.4
Utilities 8,761.19 112,000.00 103,238.81 92.2
Supplies and Materials 530.11 1,700.00 1,169.89 68.8
Membership and Subscription Fees 990.00 - (990.00) N/A
Office Equipment & Furniture (Non-Capital)294.28 15,000.00 14,705.72 98.0
Maintenance/Repairs 34,963.30 186,000.00 151,036.70 81.2
Training Seminars and Conferences - 200.00 200.00 100.0
Transportation Expenses 5.34 - (5.34) N/A
Lodging - - - N/A
Meals - - - N/A
Other Staff Expenses - - - N/A
Advertising 10,082.60 350,000.00 339,917.40 97.1
Program Management - - - N/A
Program Operations 1,066,037.10 3,542,400.00 2,476,362.90 69.9
Litigation Settlement - - - N/A
Furniture & Equipment - 3,300.00 3,300.00 100.0
Improvements - - - N/A
Bad Debt Expense 80.85 - (80.85) N/A
Total operating expenses 1,444,409.42 6,137,800.00 4,693,390.58 76.5
Operating income (loss)4,075,395.39 (2,624,200.00) 6,699,595.39 (255.3)
Nonoperating revenues (expenses):
Interest Revenue 0.03 - 0.03 N/A
Other Miscellaneous Revenue 24,343.74 43,600.00 (19,256.26) 44.2
Interest Expense (84,806.29) - (84,806.29) N/A
Total nonoperating revenues (expenses)(60,462.52) 43,600.00 (104,062.52) 238.7
Transfers In 817,293.48 2,675,400.00 (1,858,106.52) 69.5
Transfers Out (128,830,065.71) (115,000.00) (128,715,065.71) 111,926.1
Net income (loss) (123,997,839.36)$ (20,200.00)$ (123,977,639.36)$ 613,750.7
1 Unaudited
YTD as of : YTD Variance
Actual1
98
AGENDA ITEM 7
Agenda Item 7
RIVERSIDE COUNTY TRANSPORATION COMMISSION
DATE: August 26, 2021
TO: Toll Policy and Operations Committee
FROM: Jennifer Crosson, Toll Operations Director
THROUGH: Anne Mayer, Executive Director
SUBJECT: Toll Operations Year in Review
STAFF RECOMMENDATION:
This item is for the Committee to receive and file a presentation providing a review of results from
the 2020-2021 fiscal year of toll operations.
BACKGROUND INFORMATION:
The Commission began operating the 91 Express Lanes in March of 2017 and the 15 Express Lanes
in April of 2021. Staff will review the toll operations results and activity for the 2020-2021 fiscal
year.
99
TOLL OPERATIONS:YEAR IN REVIEW
Toll Policy and Operations Committee Meeting
August 26, 2021
Jennifer Crosson, Toll Operations Director
1
July 1, 2020 to June 30, 2021
2
Accomplishments
Debt Ratings
91 Surplus Toll Revenue
91 Express Lanes Traffic and Revenue
91 Express Lanes Customer Statistics
15 Express Lanes Traffic and Revenue
15 Express Lanes Customer Statistics
3
Opened the 15 Express
Lanes April 2021
•14 miles
•Four tolled segments
•Customer service center
and walk-in center
•RiversideExpress.com
6C Transponder Transition Completed
4
144k accounts
transitioned to 6C
387k transponders
issued
Interior Breakable Sticker
Exterior Sticker
3-Position Switchable
Debt Ratings
5
91 Express Lanes
S&P: revised outlook from A/negative to A/stable
Fitch: no change from BBB+/stable
15 Express Lanes
Fitch: reaffirmed BBB-/stable
KBRA: reaffirmed BBB/stable
91 Express Lanes Surplus Toll Revenues
6
TIFIA loan reserve fully funded -$20.0M
15/91 Express Lanes Connector –full project funding
SR-91 Corridor Operations Project –$6.47M
SR-241/SR-91 Express Connector –$2.2M
91 Express Lanes
7
Traffic and Revenue
Customer Statistics
Actual vs. Projected Transactions
8
Actual Projected Variance
Regular Users 10.3 million 12.1 million (1.8 million)
Carpool (HOV3+) Users 2.6 million 3.9 million (1.3 million)
Total Users 13.0 million 16.1 million (3.1 million)
Actual vs. Projected Gross Revenue
9
Actual Projected Variance
Regular Users $43.2 million $52.6million (9.4 million)
Carpool (HOV3+) Users $0.4 million $0 million 0.4 million
Total Revenue $43.7 million $52.6 million (8.9 million)
Transactions
10
Trip Breakdown
11
McKinley Avenue I-15 South
Westbound 3.9 million, 60%2.6 million, 40%
Eastbound 3.9 million, 62%2.4 million, 38%
Peak Period Travel
12
Morning Peak:
4-10a.m. westbound
Afternoon Peak:
2-8p.m. eastbound
Carpool (HOV3+) Users 15%17%
Highest Toll $12.95
6 am, McKinley/County Line
$24.95
2 pm, County Line/McKinley
Highest Traffic Hour 3,235 transactions
7 am,westbound
2,642 transactions
3 pm, eastbound
Customer Accounts
13
Customer Service
14
Statistics Fiscal Year 2021 June 2021
Average Monthly Calls 39,642 52,558
Average Hold Time 1 minute 31 seconds 2 minutes 7 seconds
Number of Payments Posted 256,431 29,833
Number of pieces of correspondence received 102,355 11,169
Violation notices issued 571,801 187,085
15 Express Lanes
15
Traffic and Revenue
Customer Statistics
Transactions
16
Actual vs. Projected
17
Actual Projected Variance
Total Transactions 4.4 million 5.0 million (0.6 million)
Total Revenue $5.4 million $3.5 million $1.9 million
Peak Period Travel
18
Morning Peak:
4-10a.m. Northbound
Afternoon Peak:
2-8p.m. Southbound
Carpool (HOV3+) Users 8%10%
Highest Toll $1.50
7 am, 15N Cajalco/Magnolia
$12.00
2 pm , 15S Magnolia/Cajalco
Highest Traffic Hour 1,086 transactions
5 am,15N Cajalco/Magnolia
1,840 transactions
2 pm, 15S Magnolia/Cajalco
Origin and Destination
19
Customer Service
20
Statistics Fiscal Year 2021
Accounts Opened 4,734
Average Monthly Calls 6,855
Average Hold Time 4 seconds
Number of Payments Posted 28,731
THANK YOU
QUESTIONS
21
RIVERSIDE COUNTY TRANSPORTATION COMMISSION
TOLL POLICY AND OPERATIONS COMMITTEE
ROLL CALL
AUGUST 26, 2021
Present Absent
City of Beaumont X
Canyon Lake X
City of Eastvale X
City of Indian Wells X
City of Jurupa Valley X
City of Perris X
City of Wildomar X