HomeMy Public PortalAbout2014.099 (06-17-14)RESOLUTION NO. 2014.099
A RESOLUTION OF THE CITY COUNCIL OF THE CITY OF LYNWOOD
AUTHORIZING THE RELEASE OF THE REQUEST FOR PROPOSALS (RFP) TO
SOLICIT BIDS FOR A CITIZEN REQUEST TRACKING SOLUTION TO MANAGE
PUBLIC WORKS, CODE ENFORCEMENT, PARKING AND OTHER INTER-
DEPARTMENTAL REQUESTS
WHEREAS, The City is currently using GovPartner to track and manage internal
and citizen service requests that pertain to Public Works, Code Enforcement, Parking
Enforcement, and other departmental requests; and
WHEREAS, The City has been using this service for the past 12 years and is
looking for newer solutions that will help the City to manage and track service request
more effectively; and
WHEREAS, Staff has found limitations in the software and is using alternative
methods to track issues causing delays in resolving service requests; and
WHEREAS, The City is seeking a comprehensive software tracking solution that
that will enable residents and staff to enter and track requests from any internet enabled
device including a PC, tablet, and smart- phone; and
WHEREAS, The Public Works Department receives a majority of the requests
and will be the primary user of the software; and
WHEREAS, The goal of the solution is to allow the City to respond quickly,
succinctly and accurately to citizen and inter - departmental requests; and
WHEREAS, The requested software will also have a customizable workflow so
departments can track assignments requested by the City Manager and the City
Council; and
WHEREAS, A Code Enforcement module is also being solicited using similar
criteria that will enable both residents and staff to enter and query permit applications
from any electronic device.
NOW, THEREFORE, THE CITY COUNCIL OF THE CITY OF LYNWOOD DOES
HEREBY RESOLVE, DECLARE, DETERMINE AND ORDER AS FOLLOWS:
Section 1. That the City Council of the City of Lynwood authorizes the release
of the Request for Proposals (RFP) to solicit bids for a citizen request tracking solution
to manage Public Works, Code Enforcement, Parking, and other inter - departmental
requests.
Section 2. This Resolution shall go into effect immediately upon its adoption.
PASSED, APPROVED and ADOPTED this 17th day of June, 2014.
ATTEST:
Maria uinonez, City Clerk P,
APPROVED AS TO FORM:
� Uv-1A
David A. Garcia, City Attorney
Aide Castro, Mayor
APPROVEDAS TO CONTENT:
Sarah M.`V Rh)ers, City Manager
Amanda Roberson,
Director of Finance
STATE OF CALIFORNIA )
) SS.
COUNTY OF LOS ANGELES )
I, the undersigned, City Clerk of the City of Lynwood, do hereby certify that the
foregoing Resolution was passed and adopted by the City Council of the City of
Lynwood at a special meeting held on the 17th day of June, 2014.
AYES: COUNCIL MEMBERS ALATORRE, SANTILLAN -BEAS, SOLACHE
HERNANDEZ AND CASTRO
NOES: NONE
ABSENT: NONE
ABSTAIN: NONE
4Quinonez, Maria City Clerk
4
STATE OF CALIFORNIA )
) SS.
COUNTY OF LOS ANGELES )
I, the undersigned, City Clerk of the City of Lynwood, and the Clerk of the City
Council of said City, do hereby certify that the above foregoing is a full, true and correct
copy of Resolution No. 2014.099 on file in my office and that said Resolution was
adopted on the date and by the vote therein stated. Dated this 17th day of June, 2014.
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garia&Quinonez, 'City y Clerk