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02 February 24, 2022 Toll Policy and Operations Committee
MEETING AGENDA Toll Policy and Operations Committee Time: 11:00 a.m. Date: February 24, 2022 This meeting is being conducted virtually in accordance with AB 361 due to state or local officials recommending measures to promote social distancing. COMMITTEE MEMBERS Chair Ben J. Benoit, Vice Chair / Joseph Morabito, City of Wildomar Jeremy Smith / Larry Greene, City of Canyon Lake Clint Lorimore / Todd Rigby, City of Eastvale Dana Reed / Donna Griffith, City of Indian Wells Brian Berkson / Guillermo Silva, City of Jurupa Valley Michael M. Vargas / Rita Rogers, City of Perris STAFF Anne Mayer, Executive Director Jennifer Crosson, Toll Operations Director AREAS OF RESPONSIBILITY Policies involving the Commission’s Toll Facilities Setting Tolls or Rates Considering Contracts with Vendors Working on the Toll Program Statewide and Federal Legislative Issues Regarding Tolling Outreach and Marketing of the Toll Facilities Interactions with Neighboring Jurisdictions Regarding Toll Matters User-Based Funding Programs and Future Opportunities for Toll Facility Development in Riverside County RIVERSIDE COUNTY TRANSPORTATION COMMISSION TOLL POLICY AND OPERATIONS COMMITTEE www.rctc.org AGENDA* *Actions may be taken on any item listed on the agenda 11:00 a.m. Thursday, February 24, 2022 This meeting is being conducted virtually in accordance with AB 361 due to state or local officials recommending measures to promote social distancing. INSTRUCTIONS FOR ELECTRONIC PARTICIPATION Join Zoom Meeting https://rctc.zoom.us/j/83726335939 Meeting ID: 837 2633 5939 One tap mobile +16699006833,,83726335939# US (San Jose) Dial by your location +1 669 900 6833 US (San Jose) For members of the public wishing to submit comment in connection with the Toll Policy and Operations Committee Meeting please email written comments to the Clerk of the Board at lmobley@rctc.org and your comments will be made part of the official record of the proceedings as long as the comment is received before the end of the meeting’s public comment period. Members of the public may also make public comments through their telephone or Zoom connection when recognized by the Chair. In compliance with the Brown Act and Government Code Section 54957.5, agenda materials distributed 72 hours prior to the meeting, which are public records relating to open session agenda items, will be available for inspection by members of the public prior to the meeting on the Commission’s website, www.rctc.org. In compliance with the Americans with Disabilities Act, Government Code Section 54954.2, Executive Order N-29-20, and the Federal Transit Administration Title VI, please contact the Clerk of the Board at (951) 787-7141 if special assistance is needed to participate in a Committee meeting, including accessibility and translation services. Assistance is provided free of charge. Notification of at least 48 hours prior to the meeting time will assist staff in assuring reasonable arrangements can be made to provide assistance at the meeting. 1. CALL TO ORDER 2. ROLL CALL Toll Policy and Operations Committee February 24, 2022 Page 2 3. PLEDGE OF ALLEGIANCE 4. PUBLIC COMMENTS – Under the Brown Act, the Board should not take action on or discuss matters raised during public comment portion of the agenda which are not listed on the agenda. Board members may refer such matters to staff for factual information or to be placed on the subsequent agenda for consideration. Each individual speaker is limited to speak three (3) continuous minutes or less. 5. ADDITIONS/REVISIONS (The Committee may add an item to the Agenda after making a finding that there is a need to take immediate action on the item and that the item came to the attention of the Committee subsequent to the posting of the agenda. An action adding an item to the agenda requires 2/3 vote of the Committee. If there are less than 2/3 of the Committee members present, adding an item to the agenda requires a unanimous vote. Added items will be placed for discussion at the end of the agenda.) 6. CONSENT CALENDAR - All matters on the Consent Calendar will be approved in a single motion unless a Commissioner(s) requests separate action on specific item(s). Items pulled from the Consent Calendar will be placed for discussion at the end of the agenda. 6A. APPROVAL OF MINUTES – AUGUST 26 2021 Page 1 7. 91 EXPRESS LANES MONTHLY STATUS REPORTS Page 4 Overview This item is for the Committee to: 1) Receive and file the 91 Express Lanes Monthly Reports for the six months from July to December 2021; and 2) Forward to the Commission for final action. 8. 15 EXPRESS LANES MONTHLY STATUS REPORTS Page 134 Overview This item is for the Committee to: 1) Receive and file the 15 Express Lanes Monthly Reports for the six months from July to December 2021; and 2) Forward to the Commission for final action. Toll Policy and Operations Committee February 24, 2022 Page 3 9. 91 EXPRESS LANES AND 15 EXPRESS LANES CHANNELIZER AGREEMENT Page 188 Overview This item is for the Committee to: 1) Award Agreement No. 22-31-050-00 to Statewide Traffic Safety and Signs for channelizers for the 91 Express Lanes and 15 Express Lanes for a one-year term in the amount of $274,245, plus a contingency amount of $27,425, for a total amount not to exceed $301,670; 2) Authorize the Chair or Executive Director, pursuant to legal counsel review, to execute the agreement on behalf of the Commission; 3) Authorize the Executive Director, or designee, to execute purchase orders to the vendor under the terms of the agreement; and 4) Forward to the Commission for final action. 10. LEGISLATIVE INTEREST IN POLICIES REGARDING TOLL VIOLATIONS Page 205 Overview This item is for the Committee to receive an update on legislative interest in toll operation policy. 11. 91 EXPRESS LANES NEW BACK OFFICE SYSTEM Page 247 Overview This item is for the Committee to receive and file a presentation providing an overview of the new 91 Express Lanes back-office system. 12. ELECTION OF OFFICERS Page 257 Overview This item is for the Toll Policy and Operations Committee to conduct an election of officers for 2022 – Chair and Vice Chair. Toll Policy and Operations Committee February 24, 2022 Page 4 13. ITEM(S) PULLED FROM CONSENT CALENDAR AGENDA 14. EXECUTIVE DIRECTOR REPORT 15. COMMISSIONER COMMENTS Overview This item provides the opportunity for brief announcements or comments on items or matters of general interest. 16. ADJOURNMENT The next Toll Policy and Operations Committee meeting is scheduled to be held at 11:00 a.m., Thursday, May 26, 2022. AGENDA ITEM 6A MINUTES RIVERSIDE COUNTY TRANSPORTATION COMMISSION TOLL POLICY AND OPERATIONS COMMITTEE MINUTES Thursday, August 26, 2021 1.CALL TO ORDER The meeting of the Toll Policy and Operations Committee was called to order by Chair Lloyd White at 11:00 a.m., via Zoom Meeting ID 875 0264 8421, Pursuant to Governor Newsom’s Executive Order N-29-20. 2.ROLL CALL Members/Alternates Present Members Absent Brian Berkson Clint Lorimore Ben Benoit Dana Reed Michael M. Vargas Jeremy Smith Lloyd White *arrived after the meeting was called to order 3.PLEDGE OF ALLEGIANCE Chair White led the Committee in the pledge of allegiance. 4.PUBLIC COMMENTS There were no requests to speak. 5.ADDITIONS/REVISIONS There were no additions or revisions to the agenda. 6.CONSENT CALENDAR M/S/C (Benoit/White) to approve the Consent Calendar. 6A. APPROVAL OF MINUTES – FEBRUARY 25, 2021 1 Toll Policy and Operations Committee Minutes August 26, 2021 Page 2 6B. 91 EXPRESS LANES MONTHLY STATUS REPORTS Overview 1) Receive and file the 91 Express Lanes Monthly Reports for the three months from April to June 2021; and 2) Forward to the Commission for final action. 6C. 15 EXPRESS LANES MONTHLY STATUS REPORTS Overview 1) Receive and file the 15 Express Lanes Monthly Reports for the three months from April to June 2021; and 2) Forward to the Commission for final action. 7. TOLL OPERATIONS YEAR IN REVIEW John Standiford, Deputy Executive Director, introduced the item and turned it over to Jennifer Crosson, Toll Customer Service Director. Ms. Crosson provided an overview of Toll Operations Accomplishments including the opening of the 15 Express Lanes and the 6C Transponder Transition; Debt Ratings; and 91 Surplus Toll Revenue. Eric Brand, Senior Management Analyst, provided an overview of the 91 Express Lanes and 15 Express Lanes Traffic and Revenue. Anthony Parada, Senior Management Analyst, provided an overview of the 91 Express Lanes and 15 Express Lanes Customer Statistics. Commissioner Berkson asked a clarifying question regarding violation notices issued. Staff stated the number provided in the presentation was incorrect and provided the updated number. Commissioner Benoit asked about traffic volume numbers on the Southbound 15 Express Lanes. Ms. Crosson stated the volumes are currently being reviewed manually and the transition to automated dynamic providing will be complete in approximately 4-6 weeks. M/S/C to receive and file a presentation providing a review of results from the 2020-2021 fiscal year of toll operations. 8. ITEM(S) PULLED FROM CONSENT CALENDAR AGENDA There were no items pulled from the Consent Calendar. 2 Toll Policy and Operations Committee Minutes August 26, 2021 Page 3 9. COMMISSIONERS / STAFF REPORT John Standiford, Deputy Executive Director, announced a discussion of CHP Enforcement would be coming up at a future meeting. Commissioner Berkson stated at the last 91 Advisory Committee meeting he asked for OCTA and RCTC staff to discuss the various types of CHP enforcement to potentially put something better together. 10. ADJOURNMENT There being no further business for consideration, Chair White adjourned the meeting at 11:23 a.m. to the next Toll Policy and Operations Committee meeting, scheduled to be held at 11:00 a.m., February 24, 2022. Respectfully submitted, Lisa Mobley Clerk of the Board 3 AGENDA ITEM 7 Agenda Item 7 RIVERSIDE COUNTY TRANSPORTATION COMMISSION DATE: February 24, 2022 TO: Toll Policy and Operations Committee FROM: Anthony Parada, Senior Management Analyst THROUGH: Jennifer Crosson, Toll Operations Director SUBJECT: 91 Express Lanes Monthly Status Reports STAFF RECOMMENDATION: This item is for the Committee to: 1) Receive and file the 91 Express Lanes Monthly Reports for the six months from July to December 2021; and 2) Forward to the Commission for final action. BACKGROUND INFORMATION: The monthly 91 Express Lanes reports for the six months from July to December 2021 are attached. The monthly reports provide information about 91 Express Lanes performance and activity. The monthly reports include information for both segments of the 91 Express Lanes in Orange and Riverside Counties. FISCAL IMPACT: This item is for informational purposes only. There is no fiscal impact. Attachments: 1) 91 Express Lanes Status Report for July 2021 2) 91 Express Lanes Status Report for August 2021 3) 91 Express Lanes Status Report for September 2021 4) 91 Express Lanes Status Report for October 2021 5) 91 Express Lanes Status Report for November 2021 6) 91 Express Lanes Status Report for December 2021 4 Orange County Transportation Authority Riverside County Transportation Commission Status Report July 2021 As of July 31, 2021 ATTACHMENT 1 5 2 Table of Contents Operations Overview OCTA ............................................................................................ 3 Traffic and Revenue Statistics for OCTA ......................................................................... 3 OCTA Traffic and Revenue Summary ............................................................................. 4 OCTA Eastbound Peak-Hour Volumes ........................................................................... 5 OCTA Westbound Peak-Hour Volumes .......................................................................... 6 OCTA Operational Highlights .......................................................................................... 7 Financial Highlights OCTA .............................................................................................. 8 Operations Overview RCTC ............................................................................................ 9 Traffic and Revenue Statistics for RCTC ......................................................................... 9 RCTC Traffic and Revenue Summary ........................................................................... 10 RCTC Peak-Hour Volumes ........................................................................................... 11 RCTC Eastbound Peak-Hour Volumes ......................................................................... 11 RCTC Westbound Peak-Hour Volumes ........................................................................ 13 RCTC Operational Highlights ........................................................................................ 15 Financial Highlights RCTC ............................................................................................ 16 Joint Agency Trip and Revenue Statistics ..................................................................... 17 Joint Agency Traffic Statistics ....................................................................................... 17 Joint Agency Performance Measures............................................................................ 18 Joint Agency Transponder Distribution.......................................................................... 18 Incoming Email Activity ................................................................................................. 20 Operational Activity ....................................................................................................... 20 6 3 OPERATIONS OVERVIEW OCTA TRAFFIC AND REVENUE STATISTICS FOR OCTA Total traffic volume on the 91 Express Lanes for July 2021 was 1,743,602. This represents a daily average of 56,245 vehicles. This is a 61.6 percent increase in total traffic volume from the same period last year, which totaled 1,079,083 and was the fifth month of the State of California’s stay-at-home orders due to the coronavirus (COVID-19) pandemic. Potential toll revenue for July was $5,306,241, which represents an increase of 50.2 percent from the prior year’s total of $3,532,168. Carpool percentage for July was 23.8 percent as compared to the previous year’s rate of 22.9 percent. As compared to July 2019, traffic volume increased by 12.8 percent and revenue increased by 19.5 percent. Month-to-date traffic and revenue data is summarized in the table below. The following trip and revenue statistics tables represent all trips taken on the Orange County Transportation Authority (OCTA) 91 Express Lanes and associated potential revenue for the month of July 2021. Current Month-to-Date (MTD) as of July 31, 2021 Trips Jul-21 MTD Actual Jul-20 MTD Actual Yr 21-to-Yr 20 % Variance Jul-19 MTD Actual Yr 21-to-Yr 19 % Variance Full Toll Lanes 1,329,465 832,236 59.7% 1,102,555 20.6% 3+ Lanes 414,137 246,847 67.8% 443,307 (6.6%) Total Gross Trips 1,743,602 1,079,083 61.6% 1,545,862 12.8% Revenue Full Toll Lanes $5,253,779 $3,476,583 51.1% $4,362,568 20.4% 3+ Lanes $52,463 $55,584 (5.6%)$76,363 (31.3%) Total Gross Revenue $5,306,241 $3,532,168 50.2% $4,438,931 19.5% Average Revenue per Trip Average Full Toll Lanes $3.95 $4.18 (5.5%)$3.96 (0.3%) Average 3+ Lanes $0.13 $0.23 (43.5%)$0.17 (23.5%) Average Gross Revenue $3.04 $3.27 (7.0%)$2.87 5.9% 7 4 OCTA Traffic and Revenue Summary The chart below reflects the total trips breakdown between full toll trips and high-occupancy vehicle (HOV3+) trips for FY 2021-22 on a monthly basis. The chart below reflects the gross potential revenue breakdown between full toll trips and HOV3+ trips for FY 2021-22 on a monthly basis. 8 5 OCTA EASTBOUND PEAK-HOUR VOLUMES Peak-hour traffic in the eastbound direction reached or exceeded 90 percent of defined capacity 11 times during the month of July 2021. As demonstrated on the next chart, westbound peak-hour traffic volumes top out at 90 percent of defined capacity. PM Time Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. 1400 - 1500 $7.70 467 2,915 86% $8.35 516 2,798 82% 1500 - 1600 $7.45 519 2,970 87% $7.90 599 2,918 86% 1600 - 1700 $7.00 360 2,766 81% $7.45 424 2,625 77% 1700 - 1800 $6.70 420 2,724 80% $6.75 457 2,445 72% 1800 - 1900 $4.50 551 2,844 84% $6.75 463 2,023 60% 1900 - 2000 $5.75 601 2,480 73% $6.25 596 1,924 57% PM Time Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. 1400 - 1500 $4.95 405 1,360 40% $5.30 417 2,525 74% $5.30 407 2,537 75% $7.70 486 2,894 85% $8.35 504 2,852 84% 1500 - 1600 $4.95 487 1,366 40% $4.75 472 2,971 87% $7.45 492 2,820 83% $7.45 519 2,958 87% $7.90 513 2,661 78% 1600 - 1700 $4.95 352 1,094 32%$4.50 411 3,081 91%$6.50 396 2,877 85% $7.00 364 2,802 82% $7.45 417 2,809 83% 1700 - 1800 $4.95 378 1,045 31% $4.90 327 2,467 73% $5.40 433 2,949 87% $6.70 457 2,880 85% $6.75 472 2,912 86% 1800 - 1900 $4.95 399 1,086 32% $4.05 525 2,746 81% $4.05 527 2,919 86% $4.50 578 2,961 87% $6.75 527 2,528 74% 1900 - 2000 $4.95 384 974 29% $3.95 414 1,727 51% $3.95 506 2,333 69% $5.75 521 2,209 65% $6.25 550 2,084 61% PM Time Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. 1400 - 1500 $5.30 468 2,892 85% $5.30 467 2,834 83%$5.30 464 3,159 93%$7.70 458 2,860 84% $8.35 534 2,881 85% 1500 - 1600 $5.65 465 2,832 83% $4.75 486 2,910 86% $7.45 492 2,858 84% $7.45 547 2,924 86% $7.90 528 2,914 86% 1600 - 1700 $4.35 428 3,205 94% $4.50 386 3,189 94%$6.50 380 2,843 84% $7.00 353 2,841 84% $7.45 344 2,658 78% 1700 - 1800 $4.95 345 2,678 79% $4.90 337 2,561 75% $5.40 408 2,948 87% $6.70 423 2,924 86% $6.75 491 2,926 86% 1800 - 1900 $5.65 526 2,591 76% $4.05 539 2,916 86% $4.05 475 2,629 77%$4.50 596 3,174 93%$6.75 534 2,382 70% 1900 - 2000 $3.95 371 1,507 44% $3.95 451 2,072 61% $3.95 492 2,109 62% $5.75 485 2,056 60% $6.25 604 2,167 64% PM Time Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. 1400 - 1500 $5.30 428 2,720 80% $5.30 416 2,598 76%$5.30 497 3,162 93%$7.70 434 2,945 87% $8.35 477 2,892 85% 1500 - 1600 $5.65 501 2,871 84% $4.75 455 2,829 83% $7.45 491 2,545 75% $7.45 543 3,013 89% $7.90 553 2,910 86% 1600 - 1700 $4.35 426 3,264 96% $4.50 443 3,301 97%$6.50 265 1,876 55%$7.00 432 3,047 90%$7.45 407 2,686 79% 1700 - 1800 $4.95 356 2,575 76% $4.90 361 2,552 75% $5.40 318 2,013 59% $6.70 409 2,826 83% $6.75 469 2,924 86% 1800 - 1900 $5.65 487 2,506 74% $4.05 547 2,901 85% $4.05 371 1,992 59% $4.50 562 2,883 85% $6.75 524 2,511 74% 1900 - 2000 $3.95 380 1,468 43% $3.95 405 1,769 52% $3.95 569 2,447 72% $5.75 493 1,980 58% $6.25 538 2,045 60% PM Time Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. 1400 - 1500 $5.30 403 2,582 76% $5.30 409 2,536 75% $5.30 477 2,975 88% $7.70 537 2,913 86% $8.35 479 2,730 80% 1500 - 1600 $5.65 441 2,745 81% $4.75 508 2,926 86% $7.45 515 2,835 83% $7.45 529 2,865 84% $7.90 575 2,940 86% 1600 - 1700 $4.35 409 3,199 94% $4.50 418 3,075 90%$6.50 413 2,971 87% $7.00 382 2,732 80% $7.45 444 2,741 81% 1700 - 1800 $4.95 356 2,564 75% $4.90 354 2,486 73% $5.40 419 2,889 85% $6.70 363 2,567 76% $6.75 487 2,846 84% 1800 - 1900 $5.65 422 2,060 61% $4.05 536 2,839 84% $4.05 590 2,861 84% $4.50 577 2,908 86% $6.75 553 2,434 72% 1900 - 2000 $3.95 335 1,392 41% $3.95 420 1,831 54% $3.95 529 2,195 65% $5.75 518 2,255 66% $6.25 548 2,040 60% 07/28/21 Thursday 07/29/21 Friday 07/30/21Monday 07/26/21 Tuesday 07/27/21 Wednesday 07/21/21 Thursday 07/22/21 Friday 07/23/21Monday 07/19/21 Tuesday 07/20/21 Wednesday Thursday 07/08/21 Friday 07/09/21 Monday 07/12/21 Tuesday 07/13/21 Wednesday 07/14/21 Thursday 07/15/21 Friday 07/16/21 Thursday 07/01/21 Friday 07/02/21 Monday 07/05/21 Tuesday 07/06/21 Wednesday 07/07/21 Monday 06/28/21 Tuesday 06/29/21 Wednesday 06/30/21 9 6 OCTA WESTBOUND PEAK-HOUR VOLUMES AM Time Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. 0400 - 0500 $3.15 424 1,299 38% $3.15 339 1,061 31% 0500 - 0600 $5.10 595 2,406 71% $4.85 476 2,086 61% 0600 - 0700 $5.30 421 2,628 77% $5.10 383 2,165 64% 0700 - 0800 $5.80 381 2,419 71% $5.65 362 1,992 59% 0800 - 0900 $5.30 387 2,374 70% $5.10 357 1,998 59% 0900 - 1000 $4.20 406 2,308 68% $4.20 384 1,909 56% AM Time Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. 0400 - 0500 $1.70 59 131 4% $3.15 409 1,296 38% $3.15 424 1,286 38% $3.15 416 1,226 36% $3.15 352 1,110 33% 0500 - 0600 $1.70 105 269 8% $5.10 583 2,487 73% $5.10 613 2,487 73% $5.10 573 2,423 71% $4.85 472 2,191 64% 0600 - 0700 $2.50 92 362 11% $5.30 402 2,485 73% $5.30 429 2,591 76% $5.30 459 2,589 76% $5.10 403 2,361 69% 0700 - 0800 $3.05 124 504 15% $5.80 389 2,485 73% $5.80 397 2,471 73% $5.80 397 2,480 73% $5.65 359 2,239 66% 0800 - 0900 $3.05 216 748 22% $5.30 383 2,477 73% $5.30 349 2,479 73% $5.30 338 2,260 66% $5.10 379 2,179 64% 0900 - 1000 $3.85 334 1,142 34% $4.20 408 2,470 73% $4.20 458 2,500 74% $4.20 468 2,467 73% $4.20 399 2,238 66% AM Time Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. 0400 - 0500 $3.15 426 1,284 38% $3.15 429 1,299 38% $3.15 419 1,330 39% $3.15 420 1,313 39% $3.15 377 1,257 37% 0500 - 0600 $5.10 510 2,470 73% $5.10 600 2,506 74% $5.10 619 2,531 74% $5.10 575 2,564 75% $4.85 544 2,211 65% 0600 - 0700 $5.30 398 2,480 73% $5.30 427 2,676 79% $5.30 432 2,574 76% $5.30 437 2,754 81% $5.10 369 2,216 65% 0700 - 0800 $5.80 351 2,477 73% $5.80 354 2,578 76% $5.80 407 2,615 77% $5.80 347 2,424 71% $5.65 356 2,151 63% 0800 - 0900 $5.30 364 2,288 67% $5.30 403 2,689 79% $5.30 397 2,515 74% $5.30 360 2,355 69% $5.10 349 2,165 64% 0900 - 1000 $4.20 406 2,179 64% $4.20 422 2,508 74% $4.20 372 2,404 71% $4.20 379 2,371 70% $4.20 427 2,111 62% AM Time Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. 0400 - 0500 $3.15 399 1,322 39% $3.15 431 1,375 40% $3.15 412 1,357 40% $3.15 480 1,549 46% $3.15 332 1,080 32% 0500 - 0600 $5.10 565 2,555 75% $5.10 594 2,521 74%$5.10 668 3,048 90%$5.10 598 2,457 72% $4.85 538 2,197 65% 0600 - 0700 $5.30 395 2,498 73% $5.30 417 2,627 77% $5.30 413 2,770 81% $5.30 434 2,641 78% $5.10 412 2,308 68% 0700 - 0800 $5.80 367 2,467 73% $5.80 401 2,526 74% $5.80 384 2,653 78% $5.80 373 2,365 70% $5.65 350 2,158 63% 0800 - 0900 $5.30 362 2,291 67% $5.30 365 2,401 71% $5.30 398 2,533 75% $5.30 331 2,361 69% $5.10 315 1,921 57% 0900 - 1000 $4.20 396 2,098 62% $4.20 378 2,372 70% $4.20 458 2,547 75% $4.20 456 2,392 70% $4.20 408 2,085 61% AM Time Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. 0400 - 0500 $3.15 436 1,487 44% $3.15 429 1,387 41% $3.15 441 1,385 41% $3.15 509 2,068 61% $3.15 367 1,195 35% 0500 - 0600 $5.10 594 2,595 76% $5.10 603 2,541 75% $5.10 622 2,561 75% $5.10 607 2,695 79% $4.85 531 2,150 63% 0600 - 0700 $5.30 369 2,481 73% $5.30 455 2,630 77% $5.30 413 2,640 78% $5.30 467 2,741 81% $5.10 375 2,267 67% 0700 - 0800 $5.80 366 2,382 70% $5.80 370 2,473 73% $5.80 416 2,557 75% $5.80 394 2,506 74% $5.65 370 2,163 64% 0800 - 0900 $5.30 276 2,183 64% $5.30 360 2,474 73% $5.30 356 2,409 71% $5.30 377 2,468 73% $5.10 371 2,066 61% 0900 - 1000 $4.20 333 2,175 64% $4.20 404 2,451 72% $4.20 476 2,464 72% $4.20 454 2,496 73% $4.20 450 2,176 64% Monday 07/26/21 Tuesday 07/27/21 Wednesday 07/28/21 Thursday 07/15/21 Friday 07/16/21 07/21/21 Thursday 07/29/21 Friday 07/30/21 Thursday 07/22/21 Friday 07/23/21 07/14/21 Monday 07/19/21 Tuesday 07/20/21 Wednesday Monday 07/12/21 Tuesday 07/13/21 Wednesday 07/07/21 Thursday 07/08/21 Friday 07/09/21Monday 07/05/21 Tuesday 07/06/21 Wednesday 06/30/21 Thursday 07/01/21 Friday 07/02/21Monday 06/28/21 Tuesday 06/29/21 Wednesday 10 7 OCTA OPERATIONAL HIGHLIGHTS On-Road Operations OCTA customer assistance specialists (CAS) responded to 97 calls during the month of July. Of those calls, 81 were to assist disabled vehicles, ten calls to remove debris, and six were in response to accidents/incidents in the Express Lanes. 91 Express Lanes Back-Office System (BOS) Development Update In February, Cofiroute USA, LLC (CUSA) notified OCTA and the Riverside County Transportation Commission (RCTC) of a delay to the implementation of the new BOS for the 91 Express Lanes for both Orange and Riverside counties as a result of the COVID-19 pandemic. CUSA is the current operator of the 91 Express Lanes for both OCTA and RCTC and is the firm selected for the design, development, and implementation of the new BOS, as well as the customer service center operation. In April 2021, OCTA and RCTC (Agencies) provide notice to CUSA that the Agencies will be exercising the first of the six one-month extension period, which will commence July 1, 2021 through July 31, 2021. The Agencies intend to exercise the one-month options until the Agencies transition to the new contract. Agencies' staff are continuing to work with CUSA to meet the revised anticipated go-live date in October 2021. 91 Express Lanes Toll Entrance Gantries Infrastructure Project Update OCTA entered into an agreement with the California Department of Transportation (Caltrans) to provide construction and construction management services for the 91 Express Lanes Toll Entrance Gantries Infrastructure Project. This project entails constructing new toll gantries infrastructure at the three entrances of the OCTA 91 Express Lanes. Caltrans advertised and awarded the project in March 2021 and May 2021, respectively. In June, the contract was executed and construction is anticipated to begin in August. Upon completion of the infrastructure project, Kapsch TrafficCom USA, Inc., the toll lanes system integrator for the 91 Express Lanes, will install new Electronic Toll and Traffic Management system equipment onto the new gantries. 11 8 FINANCIAL HIGHLIGHTS OCTA 12 9 OPERATIONS OVERVIEW RCTC TRAFFIC AND REVENUE STATISTICS FOR RCTC Total traffic volume on the 91 Express Lanes for July 2021 was 1,483,892. This represents a daily average of 47,867 vehicles. This is a 62.1 percent increase in total traffic volume from the same period last year, which totaled 915,185 and was the fifth month of the COVID-19 stay-at-home order. Potential toll revenue for July was $5,044,170, which represents an increase of 61.8 percent from the prior year’s total of $3,118,009. Carpool percentage for July was 22.1 percent as compared to the previous year’s rate of 21.5 percent. As compared to July 2019, traffic volume increased by 12.8 percent and revenue decreased by 4.1 percent. Month-to-date traffic and revenue data is summarized in the table below. The following trip and revenue statistics tables represent all trips taken on the Riverside County Transportation Commission (RCTC) 91 Express Lanes and associated potential revenue for the month of July 2021. Current Month-to-Date as of July 31, 2021 Trips JUL-21 MTD Actual JUL-20 MTD Actual Yr 21-to-Yr 20 % Variance JUL-19 MTD Actual Yr 21-to-Yr 19 % Variance Full Toll Lanes 1,155,476 718,572 60.8% 960,601 20.3% 3+ Lanes 328,416 196,613 67.0% 354,489 (7.4%) Total Gross Trips 1,483,892 915,185 62.1% 1,315,090 12.8% Revenue Full Toll Lanes $4,998,728 $3,081,096 62.2% $5,213,968 (4.1%) 3+ Lanes $45,442 $36,913 23.1% $43,333 4.9% Total Gross Revenue $5,044,170 $3,118,009 61.8% $5,257,301 (4.1%) Average Revenue per Trip Average Full Toll Lanes $4.33 $4.29 0.9% $5.43 (20.3%) Average 3+ Lanes $0.14 $0.19 (26.3%)$0.12 16.7% Average Gross Revenue $3.40 $3.41 (0.3%)$4.00 (15.0%) 13 10 RCTC Traffic and Revenue Summary The chart below reflects the total trips broken down between full toll lanes and HOV3+ lanes for FY 2021-22 on a monthly basis. The chart below reflects the gross potential revenue breakdown between full toll lanes and HOV3+ lanes for FY 2021-22 on a monthly basis. 14 11 RCTC PEAK-HOUR VOLUMES In July, there were several toll rates adjusted in response to traffic volumes. RCTC evaluates traffic volumes for peak period hours and increases or decreases rates according to the toll rate policy. RCTC EASTBOUND PEAK-HOUR VOLUMES 15 12 16 13 RCTC WESTBOUND PEAK-HOUR VOLUMES 17 14 18 15 RCTC OPERATIONAL HIGHLIGHTS On-Road Operations RCTC Freeway Service Patrol responded to 92 calls during the month of July. Of those calls, 64 were to assist disabled vehicles, 8 calls to remove debris, and 20 were in response to accidents in the Express Lanes. 91 Express Lanes BOS Development Update In February, CUSA notified OCTA and RCTC of a delay to the implementation of the new BOS for the 91 Express Lanes for both Orange and Riverside counties as a result of the COVID-19 pandemic. CUSA is the current operator of the 91 Express Lanes for both OCTA and RCTC and is the firm selected for the design, development, and implementation of the new BOS, as well as the customer service center operation. In April 2021, OCTA and RCTC (Agencies) provide notice to CUSA that the Agencies will be exercising the first of the six one-month extension period, which will commence July 1, 2021 through July 31, 2021. The Agencies intend to exercise the one-month options until the Agencies transition to the new contract. Agencies' staff are continuing to work with CUSA to meet the revised anticipated go-live date in October 2021. 19 16 FINANCIAL HIGHLIGHTS RCTC RCTC 91 Express Lanes Operating Statement 7/31/2021 Description Budget Dollar $ Percent (%) Operating revenues: Toll Revenue 4,557,827.42$ 2,986,250.00$ 1,571,577.42$ 52.6 Fee Revenue 551,759.06 476,408.33 75,350.73 15.8 Total operating revenues 5,109,586.48 3,462,658.33 1,646,928.15 47.6 Operating expenses: Salaries and Benefits 44,660.53 71,066.67 26,406.14 37.2 Legal Services - 17,083.33 17,083.33 100.0 Advisory Services (284.34) 2 416.67 701.01 168.2 Audit and Accounting Fees - 3,000.00 3,000.00 100.0 Service Fees - 1,558.33 1,558.33 100.0 Other Professional Services 24,129.93 104,958.33 80,828.40 77.0 Lease Expense 31,604.96 26,591.67 (5,013.29) (18.9) Operations (197,085.80) 2 301,483.33 498,569.13 165.4 Utilities 187.60 5,425.00 5,237.40 96.5 Supplies and Materials - 2,791.67 2,791.67 100.0 Membership and Subscription Fees - 2,500.00 2,500.00 100.0 Office Equipment & Furniture (Non-Capital)- 6,666.67 6,666.67 100.0 Maintenance/Repairs (6,066.71) 2 25,716.67 31,783.38 123.6 Training Seminars and Conferences - 133.33 133.33 100.0 Transportation Expenses - 208.33 208.33 100.0 Lodging - 108.33 108.33 100.0 Meals - 250.00 250.00 100.0 Other Staff Expenses - 25.00 25.00 100.0 Advertising - 17,916.67 17,916.67 100.0 Program Management - 6,925.00 6,925.00 100.0 Program Operations (111,550.85) 2 697,850.00 809,400.85 116.0 Litigation Settlement - - - N/A Furniture & Equipment - 6,250.00 6,250.00 100.0 Improvements 24,997.50 4,583.33 (20,414.17) (445.4) Bad Debt Expense 9,268.11 - (9,268.11) N/A Total operating expenses (180,139.07) 1,303,508.33 1,483,647.40 113.8 Operating income (loss)5,289,725.55 2,159,150.00 3,130,575.55 145.0 Nonoperating revenues (expenses): Interest Revenue 204,488.46 12,458.33 192,030.13 (1,541.4) Other Miscellaneous Revenue 2.53 - 2.53 N/A Principal Expense - (318,333.33) 318,333.33 (100.0) Interest Expense - (753,408.33) 753,408.33 (100.0) Total nonoperating revenues (expenses)204,490.99 (1,059,283.33) 1,263,774.32 119.3 Transfers In - - - N/A Transfers Out - (89,558.33) 89,558.33 (100.0) Net income (loss) 5,494,216.54$ 1,010,308.33$ 4,483,908.21$ 443.8 1 Unaudited 2 Negatives are the result of FY21 accruals YTD as of : YTD Variance Actual1 20 17 JOINT AGENCY TRIP AND REVENUE STATISTICS JOINT AGENCY TRAFFIC STATISTICS MULTI AGENCY TRIP AND REVENUE STATISTICS MONTH ENDING July 31, 2021 MTD Transactions by Agency Transactions Using Both Segments % Using Both Segments Revenue Westbound OCTA 888,856 468,442 53% $2,419,527 RCTC 798,484 468,442 59% $2,709,612 I -15 339,070 269,035 79% $1,008,940 McKinley 459,414 199,407 43% $1,700,672 Eastbound OCTA 854,746 519,200 61% $2,886,714 RCTC 685,408 519,200 76% $2,334,558 I -15 265,732 208,814 79%$651,961 McKinley 419,676 310,386 74% $1,682,596 21 18 JOINT AGENCY PERFORMANCE MEASURES JOINT AGENCY TRANSPONDER DISTRIBUTION Jul-21 Performance CUSTOMER SERVICE Call Wait Time Monthly Not to exceed 2 minutes 6:38 Abandon Rate Monthly No more than 4.0% 8.9% Customer Satisfaction Monthly At least 75 outbound calls 75 VIOLATION PROCESSING Response Time Monthly Within 2 business days of receipt 1.6 CUSA Violation Collection Rate Quarterly 70% or more CUSA Violation Collection Rate Annually 74% or more TRAFFIC OPERATIONS Initial & Secondary Reviews Monthly Equal to or less than 15 days 0.9 * Plate Misread Errors Monthly Equal to or less than 0.4% 0.05% ACCOUNTING Monthly No more than 3 0 Monthly No more than 3 0 INFORMATION TECHNOLOGY Back-office System Uptime Monthly 99% Availability 100% Network Uptime Monthly 99% Availability 100% CUSA = Cofiroute USA; * Plate Misread Error performance is current after a 60-day hold-back period; therefore, percentage reported here is for two months prior to the month of this report. **Call Wait Time and Abandoned Rate are out of compliance due to COVID 19 impacts. OCTA Exceptions RCTC Exceptions REPORTING REQUIREMENT Reporting P eriod PERFORMANCE STANDARD Tags % of Total Tags % of Total Issued To New Accounts 0 #DIV/0! 295 81.0% 0 #DIV/0! Additional Tags to Existing Accounts 0 #DIV/0! 7 1.9% 0 #DIV/0! Replacement Transponders 0 #DIV/0! 62 17.0% 0 #DIV/0! Total Issued 0 364 0 Returned Account Closures 7 0.4%7 0.4% Accounts Downsizing 1,576 99.6%1,576 99.6% Defective Transponders 6,113 100.0% 0 0.0% Total Returned 1,583 6,113 1,583 FY 2021-22T21 TRANSPONDER DISTRIBUTION July-21 June-21 Average To-Date 22 19 At the end of July 2021, the 91 Express Lanes had 155,815 active customer accounts and 590,880 transponders classified as assigned. Number of Accounts by FY As of July 31, 2021 Tags % of Total Tags % of Total Issued To New Accounts 9,181 96.5% 18,544 99.4% 9,181 96.5% Additional Tags to Existing Accounts 335 3.5% 116 0.6% 335 3.5% Replacement Transponders 0 0.0%0 0.0% Total Issued 9,516 18,660 9,516 Returned Account Closures Accounts Downsizing Defective Transponders Total Returned 6C TRANSPONDER DISTRIBUTION July-21 June-21 FY 2021-22 Average To-Date 23 20 Incoming Email Activity During July, the Anaheim Processing Center received 3,347 emails. Operational Activity Amid concerns about the spread of COVID-19 and following the State of California’s guidance to help reduce its spread, the 91 Express Lanes Customer Walk-In Center was closed in March 2020. The Walk-In Center was reopened on July 6, 2021. Operational activities in the Anaheim and Corona locations continued to function with a combination of remote workers and core staff located at the facilities. Core essential functions include aiding stranded motorists, providing incident management services, and dispatching emergency vehicles through the traffic operations center. The call center remains open to respond to customer service and violation calls. 24 Orange County Transportation Authority Riverside County Transportation Commission Status Report August 2021 As of August 31, 2021 ATTACHMENT 2 25 2 Table of Contents Operations Overview OCTA ............................................................................................ 3 Traffic and Revenue Statistics for OCTA ......................................................................... 3 OCTA Traffic and Revenue Summary ............................................................................. 5 OCTA Eastbound Peak-Hour Volumes ........................................................................... 6 OCTA Westbound Peak-Hour Volumes .......................................................................... 7 OCTA Operational Highlights .......................................................................................... 8 Financial Highlights OCTA .............................................................................................. 9 Operations Overview RCTC .......................................................................................... 10 Traffic and Revenue Statistics for RCTC ....................................................................... 10 RCTC Traffic and Revenue Summary ........................................................................... 12 RCTC Peak-Hour Volumes ........................................................................................... 13 RCTC Eastbound Peak-Hour Volumes ......................................................................... 13 RCTC Westbound Peak-Hour Volumes ........................................................................ 15 RCTC Operational Highlights ........................................................................................ 17 Financial Highlights RCTC ............................................................................................ 18 Joint Agency Trip and Revenue Statistics ..................................................................... 19 Joint Agency Traffic Statistics ....................................................................................... 19 Joint Agency Performance Measures............................................................................ 20 Joint Agency Transponder Distribution.......................................................................... 21 Incoming Email Activity ................................................................................................. 22 26 3 OPERATIONS OVERVIEW OCTA TRAFFIC AND REVENUE STATISTICS FOR OCTA Total traffic volume on the 91 Express Lanes for August 2021 was 1,707,270. This represents a daily average of 55,073 vehicles. This is a 46.5 percent increase in total traffic volume from the same period last year, which totaled 1,165,510 and was the sixth month of the State of California’s stay-at-home orders due to the coronavirus (COVID-19) pandemic. Potential toll revenue for August was $5,254,471, which represents an increase of 41.1 percent from the prior year’s total of $3,723,004. Carpool percentage for August was 22.1 percent as compared to the previous year’s rate of 22.9 percent. As compared to August 2019, traffic volume increased by 10.5 percent and revenue increased by 12.5 percent. Month-to-date traffic and revenue data is summarized in the table below. The following trip and revenue statistics tables represent all trips taken on the Orange County Transportation Authority (OCTA) 91 Express Lanes and associated potential revenue for the month of August 2021. Current Month-to-Date (MTD) as of August 31, 2021 Trips Aug-21 MTD Actual Aug-20 MTD Actual Yr 21-to-Yr 20 % Variance Aug-19 MTD Actual Yr 21-to-Yr 19 % Variance Full Toll Lanes 1,329,236 899,004 47.9% 1,134,132 17.2% 3+ Lanes 378,034 266,506 41.8% 411,599 (8.2%) Total Gross Trips 1,707,270 1,165,510 46.5% 1,545,731 10.5% Revenue Full Toll Lanes $5,205,919 $3,673,372 41.7% $4,595,283 13.3% 3+ Lanes $48,552 $49,632 (2.2%)$75,879 (36.0%) Total Gross Revenue $5,254,471 $3,723,004 41.1% $4,671,161 12.5% Average Revenue per Trip Average Full Toll Lanes $3.92 $4.09 (4.2%)$4.06 (3.4%) Average 3+ Lanes $0.13 $0.19 (31.6%)$0.19 (31.6%) Average Gross Revenue $3.08 $3.19 (3.4%)$3.03 1.7% 27 4 The 2021 fiscal year-to-date traffic volume increased by 53.7 percent and potential toll revenue increased by 45.6 percent, when compared with the same period last year. Year-to-date average revenue per trip is $3.06. Fiscal year-to-date traffic and revenue data are summarized in the table below. The following trip and revenue statistics tables represent all trips taken on the OCTA 91 Express Lanes and associated potential revenue for the months of July 2021 through August 2021. Fiscal Year (FY) 2020-21 Year-to-Date (YTD) as of August 31, 2021 Trips FY 2021-22 YTD Actual FY 2020-21 YTD Actual Yr-to-Yr % Variance Full Toll Lanes 2,658,701 1,731,240 53.6% 3+ Lanes 792,171 513,353 54.3% Total Gross Trips 3,450,872 2,244,593 53.7% Revenue Full Toll Lanes $10,459,697 $7,149,955 46.3% 3+ Lanes $101,015 $105,216 (4.0%) Total Gross Revenue $10,560,712 $7,255,172 45.6% Average Revenue per Trip Average Full Toll Lanes $3.93 $4.13 (4.8%) Average 3+ Lanes $0.13 $0.20 (35.0%) Average Gross Revenue $3.06 $3.23 (5.3%) 28 5 OCTA Traffic and Revenue Summary The chart below reflects the total trips breakdown between full toll trips and high-occupancy vehicle (HOV3+) trips for FY 2021-22 on a monthly basis. The chart below reflects the gross potential revenue breakdown between full toll trips and HOV3+ trips for FY 2021-22 on a monthly basis. 29 6 OCTA EASTBOUND PEAK-HOUR VOLUMES Peak-hour traffic in the eastbound direction reached or exceeded 90 percent of defined capacity 15 times during the month of August 2021. As demonstrated on the next chart, westbound peak-hour traffic volumes top out at 83 percent of defined capacity. PM Time Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. 1400 - 1500 $5.30 468 2,745 81% $5.30 462 2,728 80% $5.30 481 3,020 89% $7.70 497 2,984 88% $8.35 518 2,815 83% 1500 - 1600 $5.65 500 2,845 84% $4.75 462 3,031 89% $7.45 499 2,774 82% $7.45 532 2,878 85% $7.90 533 2,848 84% 1600 - 1700 $4.35 461 3,102 91% $4.50 427 3,268 96%$6.50 381 2,922 86% $7.00 368 2,692 79% $7.45 414 2,719 80% 1700 - 1800 $4.95 370 2,611 77% $4.90 340 2,450 72% $5.40 360 2,357 69% $6.70 440 2,759 81% $6.75 508 2,924 86% 1800 - 1900 $5.65 500 2,406 71% $4.05 504 2,744 81% $4.05 522 2,839 84% $4.50 518 2,807 83% $6.75 520 2,373 70% 1900 - 2000 $3.95 412 1,622 48% $3.95 423 1,838 54% $3.95 503 2,131 63% $5.75 575 2,396 70% $6.25 548 2,069 61% PM Time Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. 1400 - 1500 $5.30 425 2,614 77% $5.30 458 2,844 84%$5.30 416 3,046 90%$7.70 399 2,870 84% $8.35 435 2,899 85% 1500 - 1600 $5.65 495 2,799 82%$4.75 451 3,092 91%$7.45 495 2,972 87% $7.45 461 3,013 89% $7.90 502 2,922 86% 1600 - 1700 $4.35 404 3,201 94% $4.50 380 3,198 94%$6.50 326 2,866 84% $7.00 298 2,485 73% $7.45 323 2,546 75% 1700 - 1800 $4.95 377 2,722 80% $4.90 316 2,504 74% $5.40 401 2,923 86% $6.70 361 2,748 81% $6.75 414 2,781 82% 1800 - 1900 $5.65 494 2,406 71% $4.05 511 2,759 81% $4.05 485 2,657 78% $4.50 519 2,856 84% $6.75 556 2,634 77% 1900 - 2000 $3.95 370 1,460 43% $3.95 387 1,679 49% $3.95 364 1,557 46% $5.75 444 2,169 64% $6.25 494 1,866 55% PM Time Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. 1400 - 1500 $5.30 393 2,743 81% $5.30 415 2,762 81%$5.30 413 3,176 93%$7.70 383 2,450 72% $8.35 456 2,793 82% 1500 - 1600 $5.65 428 2,519 74% $4.75 462 2,962 87% $7.45 501 2,874 85% $7.45 504 2,999 88% $7.90 571 2,926 86% 1600 - 1700 $4.35 392 3,108 91% $4.50 412 3,229 95% $6.50 403 3,130 92%$7.00 382 2,822 83% $7.45 393 2,677 79% 1700 - 1800 $4.95 340 2,654 78% $4.90 329 2,508 74% $5.40 401 2,942 87% $6.70 404 2,885 85% $6.75 459 2,940 86% 1800 - 1900 $5.65 517 2,544 75% $4.05 493 2,946 87% $4.05 503 2,608 77% $4.50 519 2,876 85% $6.75 554 2,547 75% 1900 - 2000 $3.95 328 1,398 41% $3.95 377 1,687 50% $3.95 371 1,657 49% $5.75 387 1,865 55% $6.25 490 1,905 56% PM Time Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. 1400 - 1500 $5.30 392 2,759 81% $5.30 415 2,687 79% $5.30 372 2,975 88% $7.70 394 2,885 85% $8.35 435 2,847 84% 1500 - 1600 $5.65 499 2,924 86% $4.75 495 2,952 87% $7.45 537 2,884 85% $7.45 524 2,968 87% $7.90 537 2,912 86% 1600 - 1700 $4.35 417 3,137 92% $4.50 410 3,188 94%$6.50 348 2,780 82% $7.00 322 2,602 77% $7.45 411 2,719 80% 1700 - 1800 $4.95 324 2,628 77% $4.90 336 2,479 73%$5.40 437 3,043 90%$6.70 376 2,786 82% $6.75 415 2,691 79% 1800 - 1900 $5.65 475 2,332 69% $4.05 407 2,366 70% $4.05 497 2,842 84% $4.50 490 2,789 82% $6.75 525 2,692 79% 1900 - 2000 $3.95 329 1,360 40% $3.95 478 2,170 64% $3.95 416 1,815 53% $5.75 475 2,182 64% $6.25 520 2,194 65% PM Time Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. 1400 - 1500 $5.30 369 2,713 80% $5.30 349 2,632 77% 1500 - 1600 $5.65 528 2,915 86% $4.75 497 2,909 86% 1600 - 1700 $4.35 414 3,115 92% $4.50 386 3,123 92% 1700 - 1800 $4.95 371 2,737 81% $4.90 346 2,492 73% 1800 - 1900 $5.65 492 2,459 72% $4.05 508 2,928 86% 1900 - 2000 $3.95 342 1,537 45% $3.95 435 2,241 66% Thursday 08/05/21 Friday 08/06/21 Monday 08/09/21 Tuesday 08/10/21 Wednesday 08/11/21 Monday 08/02/21 Tuesday 08/03/21 Wednesday 08/04/21 Thursday 08/12/21 Friday 08/13/21 Monday 08/16/21 Tuesday 08/17/21 Wednesday 08/18/21 Thursday 08/19/21 Friday 08/20/21 Monday 08/23/21 Tuesday 08/24/21 Wednesday 08/25/21 Thursday 08/26/21 Friday 08/27/21 Monday 08/30/21 Tuesday 08/31/21 Wednesday 09/01/21 Thursday 09/02/21 Friday 09/03/21 30 7 OCTA WESTBOUND PEAK-HOUR VOLUMES AM Time Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. 0400 - 0500 $3.15 419 1,338 39% $3.15 407 1,377 41% $3.15 439 1,352 40% $3.15 442 1,348 40% $3.15 358 1,211 36% 0500 - 0600 $5.10 586 2,387 70% $5.10 585 2,462 72% $5.10 551 2,424 71% $5.10 592 2,495 73% $4.85 495 2,199 65% 0600 - 0700 $5.30 406 2,492 73% $5.30 439 2,633 77% $5.30 418 2,395 70% $5.30 444 2,527 74% $5.10 346 2,179 64% 0700 - 0800 $5.80 381 2,411 71% $5.80 404 2,539 75% $5.80 389 2,521 74% $5.80 353 2,445 72% $5.65 354 2,105 62% 0800 - 0900 $5.30 366 2,392 70% $5.30 362 2,403 71% $5.30 384 2,571 76% $5.30 334 2,417 71% $5.10 359 2,200 65% 0900 - 1000 $4.20 450 2,256 66% $4.20 380 2,375 70% $4.20 456 2,617 77% $4.20 439 2,491 73% $4.20 412 2,202 65% AM Time Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. 0400 - 0500 $3.15 401 1,323 39% $3.15 397 1,354 40% $3.15 421 1,339 39% $3.15 413 1,286 38% $3.15 372 1,213 36% 0500 - 0600 $5.10 588 2,402 71% $5.10 627 2,499 74% $5.10 599 2,382 70% $5.10 537 2,300 68% $4.85 564 2,179 64% 0600 - 0700 $5.30 392 2,520 74% $5.30 417 2,565 75% $5.30 397 2,551 75% $5.30 465 2,642 78% $5.10 400 2,397 71% 0700 - 0800 $5.80 355 2,500 74% $5.80 334 2,426 71% $5.80 383 2,528 74% $5.80 379 2,599 76% $5.65 369 2,389 70% 0800 - 0900 $5.30 313 2,256 66% $5.30 319 2,518 74% $5.30 319 2,460 72% $5.30 289 2,391 70% $5.10 314 2,406 71% 0900 - 1000 $4.20 359 2,182 64% $4.20 356 2,528 74% $4.20 288 2,391 70% $4.20 268 2,435 72% $4.20 280 2,119 62% AM Time Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. 0400 - 0500 $3.15 471 1,495 44% $3.15 467 1,418 42% $3.15 477 1,395 41% $3.15 449 1,413 42% $3.15 374 1,203 35% 0500 - 0600 $5.10 607 2,623 77% $5.10 417 1,564 46% $5.10 606 2,545 75% $5.10 634 2,482 73% $4.85 534 2,228 66% 0600 - 0700 $5.30 496 2,700 79% $5.30 271 1,457 43% $5.30 513 2,690 79% $5.30 506 2,689 79% $5.10 485 2,401 71% 0700 - 0800 $5.80 412 2,634 77% $5.80 447 2,711 80% $5.80 440 2,613 77% $5.80 465 2,601 77% $5.65 389 2,326 68% 0800 - 0900 $5.30 293 2,503 74% $5.30 318 2,633 77% $5.30 275 2,304 68% $5.30 315 2,357 69% $5.10 238 1,909 56% 0900 - 1000 $4.20 291 2,312 68% $4.20 274 2,463 72% $4.20 283 2,256 66% $4.20 242 2,272 67% $4.20 245 1,594 47% AM Time Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. 0400 - 0500 $3.15 434 1,420 42% $3.15 450 1,419 42% $3.15 476 1,433 42% $3.15 431 1,362 40% $3.15 388 1,196 35% 0500 - 0600 $5.10 616 2,511 74% $5.10 659 2,535 75% $5.10 651 2,525 74% $5.10 660 2,534 75% $4.85 583 2,234 66% 0600 - 0700 $5.30 483 2,668 78% $5.30 527 2,767 81% $5.30 539 2,701 79% $5.30 517 2,719 80% $5.10 425 2,122 62% 0700 - 0800 $5.80 467 2,740 81% $5.80 481 2,725 80% $5.80 465 2,736 80% $5.80 518 2,819 83% $5.65 534 2,794 82% 0800 - 0900 $5.30 293 2,749 81% $5.30 282 2,620 77% $5.30 273 2,515 74% $5.30 302 2,542 75% $5.10 277 2,261 67% 0900 - 1000 $4.20 304 2,457 72% $4.20 244 2,419 71% $4.20 302 2,526 74% $4.20 262 2,502 74% $4.20 293 2,151 63% AM Time Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. 0400 - 0500 $3.15 440 1,383 41% $3.15 441 1,424 42% 0500 - 0600 $5.10 626 2,507 74% $5.10 631 2,572 76% 0600 - 0700 $5.30 529 2,680 79% $5.30 510 2,759 81% 0700 - 0800 $5.80 517 2,735 80% $5.80 539 2,829 83% 0800 - 0900 $5.30 299 2,508 74% $5.30 288 2,708 80% 0900 - 1000 $4.20 287 2,299 68% $4.20 276 2,576 76% Monday 08/02/21 Tuesday 08/03/21 Wednesday 08/04/21 Thursday 08/05/21 Friday 08/06/21 Monday 08/09/21 Tuesday 08/10/21 Wednesday 08/11/21 Thursday 08/12/21 Friday 08/13/21 Monday 08/16/21 Tuesday 08/17/21 Wednesday Monday 08/23/21 Tuesday 08/24/21 Wednesday 09/01/21 Thursday 08/19/21 Friday 08/20/21 08/25/21 Thursday 09/02/21 Friday 09/03/21 Thursday 08/26/21 Friday 08/27/21 08/18/21 Monday 08/30/21 Tuesday 08/31/21 Wednesday 31 8 OCTA OPERATIONAL HIGHLIGHTS On-Road Operations OCTA customer assistance specialists (CAS) responded to 132 calls during the month of August. Of those calls, 111 were to assist disabled vehicles and 9 calls to remove debris. The CAS provided assistance to 12 accidents/incidents in the Express Lanes with four of those accidents/incidents originating in the State Route 91 general purpose lanes. 91 Express Lanes Back-Office System (BOS) Development Update In February, Cofiroute USA, LLC (CUSA) notified OCTA and the Riverside County Transportation Commission (RCTC) of a delay to the implementation of the new BOS for the 91 Express Lanes for both Orange and Riverside counties as a result of the COVID-19 pandemic. CUSA is the current operator of the 91 Express Lanes for both OCTA and RCTC and is the firm selected for the design, development, and implementation of the new BOS, as well as the customer service center operation. To address the potential delay of transitioning to the new operating agreement, in October 2019, an amendment to the existing operating agreement was executed which allowed for six one-month extension periods. In July 2021, OCTA and RCTC (Agencies) provided notice to CUSA that the Agencies will be exercising the second of the six one- month extension period, which will commence August 1, 2021 through August 31, 2021. Agencies' staff have been continuing to work with CUSA to meet the amended go-live date of September 29, 2021. Subsequently, the Agencies were informed that the go-live date will be delayed. The Agencies intend to exercise the one-month options until the Agencies transition to the new contract. 91 Express Lanes Toll Entrance Gantries Infrastructure Project Update OCTA entered into an agreement with the California Department of Transportation (Caltrans) to provide construction and construction management services for the 91 Express Lanes Toll Entrance Gantries Infrastructure Project. This project entails constructing new toll gantries infrastructure at the three entrances of the OCTA 91 Express Lanes. Caltrans advertised and awarded the project in March 2021 and May 2021, respectively. In June, the contract was executed and the project kickoff meeting was held in July. Pre-construction activities began in August to be followed with construction activities commencing in September. The project is anticipated to be completed in December 2021. During the construction period, overnight closures and possibly, a few full weekend closures, will occur. Upon completion of the infrastructure project, Kapsch TrafficCom USA, Inc., the toll lanes system integrator for the 91 Express Lanes, will install new Electronic Toll and Traffic Management system equipment onto the new gantries. 32 9 FINANCIAL HIGHLIGHTS OCTA 91 Express Lanes Operating Statement YTD as of : 8/31/2021 Description Actual (1)Budget (1)Dollar $ Percent (%) Operating revenues: Toll Revenue 9,726,410.74$ 7,016,731.00$ 2,709,679.74$ 38.6 Fee Revenue 1,147,581.78 378,697.00 768,884.78 203.0 Total operating revenues 10,873,992.52 7,395,428.00 3,478,564.52 47.0 Operating expenses: Contracted Services 11,377.85 1,278,656.00 1,267,278.15 99.1 Administrative Fee 450,658.00 520,292.00 69,634.00 13.4 Other Professional Services (158,791.02) 362,428.00 521,219.02 143.8 Credit Card Processing Fees 250,388.09 190,410.00 (59,978.09) (31.5) Toll Road Account Servicing 92,427.56 180,100.00 87,672.44 48.7 Other Insurance Expense 76,721.92 41,650.00 (35,071.92) (84.2) Toll Road Maintenance Supply Repairs 54,058.21 683,320.00 629,261.79 92.1 Patrol Services 153,274.22 183,260.00 29,985.78 16.4 Building Equipment Repairs and Maint 40,256.96 83,997.00 43,740.04 52.1 6C Transponders - - - N/A Other Services (5)(783,000.00) 2,400.00 785,400.00 32,725.0 Utilities 8,216.74 15,832.00 7,615.26 48.1 Office Expense - 10,828.00 10,828.00 100.0 Bad Debt Expense 16,986.27 - (16,986.27) N/A Miscellaneous (2)2,415.26 7,964.00 5,548.74 69.7 Leases 50,352.03 82,468.00 32,115.97 38.9 Total operating expenses 265,342.09 3,643,605.00 3,378,262.91 92.7 Depreciation and Amortization (3)539,380.18 - (539,380.18) N/A Operating income (loss)10,069,270.25 3,751,823.00 6,317,447.25 168.4 Nonoperating revenues (expenses): Reimbursement from Other Agencies 48,467.94 - 48,467.94 N/A Interest Income 79,752.83 286,706.00 (206,953.17) (72.2) Interest Expense (692,637.46) (2,022,413.00) 1,329,775.54 65.8 Other 566.20 - 566.20 N/A Total nonoperating revenues (expenses)(563,850.49) (1,735,707.00) 1,171,856.51 67.5 Transfers In - - - N/A Transfers Out (4)257,376.34 - 257,376.34 N/A Net income (loss) 9,762,796.10$ 2,016,116.00$ 7,746,680.10$ 384.2 ¹Actual amounts are accounted for on the accrual basis of accounting in an enterprise fund. Budget amounts are accounted for on a modified accrual basis of accounting. ²Miscellaneous expenses include: Bond Insurance Costs, Bank Service Charge, Transponder Materials. ³Depreciation and amortization are not budgeted items. 4Transfers Out: For M2 Project I and Project J expense reimbursements. 5 Litigation settlement was accrued, the negative will be offset once the litigation payment is issued. YTD Variance 33 10 OPERATIONS OVERVIEW RCTC TRAFFIC AND REVENUE STATISTICS FOR RCTC Total traffic volume on the 91 Express Lanes for August 2021 was 1,448,172. This represents a daily average of 46,715 vehicles. This is a 47.1 percent increase in total traffic volume from the same period last year, which totaled 984,325 and was the sixth month of the COVID-19 stay-at-home order. Potential toll revenue for August was $5,174,084, which represents an increase of 56.1 percent from the prior year’s total of $3,313,981. Carpool percentage for August was 20.6 percent as compared to the previous year’s rate of 21.6 percent. As compared to August 2019, traffic volume increased by 3.3 percent and revenue decreased by 8.2 percent. Month-to-date traffic and revenue data is summarized in the table below. The following trip and revenue statistics tables represent all trips taken on the Riverside County Transportation Commission (RCTC) 91 Express Lanes and associated potential revenue for the month of August 2021. Current Month-to-Date as of August 31, 2021 Trips AUG-21 MTD Actual Stantec MTD Projected # Variance % Variance AUG-20 MTD Actual Yr 21-to-Yr 20 % Variance AUG-19 MTD Actual Yr 21-to-Yr 19 % Variance Full Toll Lanes 1,149,984 976,686 173,298 17.7% 771,951 49.0% 1,040,805 10.5% 3+ Lanes 298,188 346,014 (47,826) (13.8%)212,374 40.4% 361,276 (17.5%) Total Gross Trips 1,448,172 1,322,700 125,472 9.5% 984,325 47.1% 1,402,081 3.3% Revenue Full Toll Lanes $5,132,425 $4,181,557 $950,868 22.7% $3,280,797 56.4% $5,588,508 (8.2%) 3+ Lanes $41,659 $0 $41,659 $33,184 25.5% $45,015 (7.5%) Total Gross Revenue $5,174,084 $4,181,557 $992,527 23.7% $3,313,981 56.1% $5,633,523 (8.2%) Average Revenue per Trip Average Full Toll Lanes $4.46 $4.28 $0.18 4.2% $4.25 4.9% $5.37 (16.9%) Average 3+ Lanes $0.14 $0.00 $0.14 $0.16 (12.5%)$0.12 16.7% Average Gross Revenue $3.57 $3.16 $0.41 13.0% $3.37 5.9% $4.02 (11.2%) 34 11 The 2021 fiscal year-to-date traffic volume increased by 54.4 percent and potential toll revenue increased by 58.9 percent, when compared with the same period last year. Year- to-date average revenue per-trip is $3.49. Fiscal year-to-date traffic and revenue data are summarized in the table below. The following trip and revenue statistics tables represent all trips taken on the RCTC 91 Express Lanes and associated potential revenue for the months of July 2021 through August 2021. FY 2020-21 Year-to-Date as of August 31, 2021 Trips FY 2021-22 YTD Actual Stantec YTD Projected # Variance % Variance FY 2020-21 YTD Actual Yr-to-Yr % Variance Full Toll Lanes 2,305,460 1,911,586 393,874 20.6% 1,490,523 54.7% 3+ Lanes 626,604 684,929 -58,325 (8.5%)408,987 53.2% Total Gross Trips 2,932,064 2,596,514 335,550 12.9% 1,899,510 54.4% Revenue Full Toll Lanes $10,131,153 $8,200,186 $1,930,967 23.5% $6,361,892 59.2% 3+ Lanes $87,101 $0 $87,101 $70,097 24.3% Total Gross Revenue $10,218,254 $8,200,186 $2,018,068 24.6% $6,431,989 58.9% Average Revenue per Trip Average Full Toll Lanes $4.39 $4.29 $0.10 2.3% $4.27 2.8% Average 3+ Lanes $0.14 $0.00 $0.14 $0.17 (17.6%) Average Gross Revenue $3.49 $3.16 $0.33 10.4% $3.39 2.9% 35 12 RCTC Traffic and Revenue Summary The chart below reflects the total trips broken down between full toll lanes and HOV3+ lanes for FY 2021-22 on a monthly basis. The chart below reflects the gross potential revenue breakdown between full toll lanes and HOV3+ lanes for FY 2021-22 on a monthly basis. 36 13 RCTC PEAK-HOUR VOLUMES In August, there were several toll rates adjusted in response to traffic volumes. RCTC evaluates traffic volumes for peak period hours and increases or decreases rates according to the toll rate policy. RCTC EASTBOUND PEAK-HOUR VOLUMES Eastbound PM Peak - County Line to McKinley PM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS 1400 - 1500 $5.45 242 1,046 1,288 E $5.45 245 1054 1,299 E $9.15 247 985 1,232 E $11.20 238 1,039 1,277 E $26.80 296 977 1,273 E 1500 - 1600 $9.15 234 1,047 1,281 E $11.20 214 948 1,162 D $14.25 205 922 1,127 D $17.30 238 844 1,082 D $26.50 237 957 1,194 D 1600 - 1700 $7.05 230 991 1,221 E $7.05 169 895 1,064 D $7.05 176 938 1,114 D $9.15 204 914 1,118 D $16.30 245 949 1,194 D 1700 - 1800 $5.45 218 942 1,160 D $5.45 176 922 1,098 D $5.45 173 825 998 C $5.45 223 941 1,164 D $8.10 281 996 1,277 E 1800 - 1900 $4.25 254 968 1,222 E $5.45 237 909 1,146 D $5.45 235 989 1,224 E $5.45 242 960 1,202 E $5.45 287 916 1,203 E 1900 - 2000 $2.30 188 567 755 B $2.30 189 626 815 C $2.30 244 772 1,016 D $4.25 281 849 1,130 D $4.25 251 732 983 C PM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS 1400 - 1500 $5.45 216 1,131 1,347 F $5.45 192 1,127 1,319 F $9.15 196 1,062 1,258 E $11.20 229 1,139 1,368 F $26.80 232 1,053 1,285 E 1500 - 1600 $9.15 206 854 1,060 D $11.20 183 1,020 1,203 E $14.25 228 939 1,167 D $17.30 203 921 1,124 D $26.50 252 925 1,177 D 1600 - 1700 $7.05 168 921 1,089 D $7.05 181 920 1,101 D $7.05 170 992 1,162 D $9.15 161 882 1,043 D $16.30 214 1,021 1,235 E 1700 - 1800 $5.45 173 898 1,071 D $5.45 165 915 1,080 D $5.45 201 923 1,124 D $5.45 182 933 1,115 D $8.10 212 926 1,138 D 1800 - 1900 $4.25 227 844 1,071 D $5.45 230 859 1,089 D $5.45 225 847 1,072 D $5.45 216 853 1,069 D $5.45 267 892 1,159 D 1900 - 2000 $2.30 136 506 642 B $2.30 175 615 790 B $2.30 166 535 701 B $4.25 235 888 1,123 D $4.25 203 631 834 C PM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS 1400 - 1500 $5.45 218 1,083 1,301 F $5.45 186 1,100 1,286 E $9.15 200 1,115 1,315 F $11.20 202 958 1,160 D $26.80 220 974 1,194 D 1500 - 1600 $9.15 185 854 1,039 D $11.20 182 952 1,134 D $14.25 238 862 1,100 D $17.30 211 909 1,120 D $26.50 244 960 1,204 E 1600 - 1700 $7.05 181 898 1,079 D $7.05 162 896 1,058 D $7.05 197 922 1,119 D $9.15 214 918 1,132 D $16.30 257 995 1,252 E 1700 - 1800 $5.45 172 948 1,120 D $5.45 167 921 1,088 D $5.45 161 975 1,136 D $5.45 170 937 1,107 D $8.10 194 1,016 1,210 E 1800 - 1900 $4.25 195 886 1,081 D $5.45 214 943 1,157 D $5.45 226 896 1,122 D $5.45 231 1,021 1,252 E $5.45 249 890 1,139 D 1900 - 2000 $2.30 159 469 628 B $2.30 152 638 790 B $2.30 156 569 725 B $4.25 180 714 894 C $4.25 247 753 1,000 C PM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS 1400 - 1500 $5.45 166 1,006 1,172 D $5.45 185 990 1,175 D $9.15 180 1,029 1,209 E $11.20 202 1,099 1,301 F $26.80 215 1,018 1,233 E 1500 - 1600 $9.15 221 921 1,142 D $11.20 192 895 1,087 D $14.25 221 895 1,116 D $17.30 221 928 1,149 D $26.50 272 1,010 1,282 E 1600 - 1700 $7.05 191 863 1,054 D $7.05 180 877 1,057 D $7.05 189 1,021 1,210 E $9.15 182 913 1,095 D $16.30 239 972 1,211 E 1700 - 1800 $5.45 157 951 1,108 D $5.45 154 974 1,128 D $5.45 182 991 1,173 D $5.45 189 985 1,174 D $8.10 200 901 1,101 D 1800 - 1900 $4.25 173 857 1,030 D $5.45 158 750 908 C $5.45 233 984 1,217 E $5.45 220 901 1,121 D $5.45 268 1,097 1,365 F 1900 - 2000 $2.30 156 428 584 B $2.30 173 755 928 C $2.30 181 681 862 C $4.25 221 864 1,085 D $4.25 272 916 1,188 D PM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS 1400 - 1500 $5.45 180 1,006 1,186 D $5.45 165 1,047 1,212 E 1500 - 1600 $9.15 208 900 1,108 D $11.20 202 976 1,178 D 1600 - 1700 $7.05 184 883 1,067 D $7.05 167 898 1,065 D 1700 - 1800 $5.45 175 953 1,128 D $5.45 151 897 1,048 D 1800 - 1900 $4.25 215 893 1,108 D $5.45 189 922 1,111 D 1900 - 2000 $2.30 135 552 687 B $2.30 187 896 1,083 D 08/12/21 Friday 08/13/21 Thursday 08/19/21 Friday 08/20/21 Thursday Monday 08/09/21 Tuesday 08/10/21 Wednesday 08/11/21 Wednesday 08/04/21 Thursday 08/05/21 Friday 08/06/21Monday08/02/21 Tuesday 08/03/21 Thursday Wednesday 08/18/21Monday08/16/21 Tuesday 08/17/21 Monday 08/23/21 Tuesday 08/24/21 Wednesday 08/25/21 Thursday 08/26/21 Friday 08/27/21 09/02/21 Friday 09/03/2109/01/21Monday08/30/21 Tuesday 08/31/21 Wednesday 37 14 Eastbound PM Peak - County Line to 15 SB Ontario PM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS 1400 - 1500 $5.45 157 703 860 C $5.45 147 696 843 C $5.45 128 712 840 C $5.45 138 720 858 C $5.45 118 663 781 B 1500 - 1600 $5.45 138 686 824 C $5.45 145 687 832 C $5.45 119 729 848 C $5.45 131 688 819 C $5.45 129 592 721 B 1600 - 1700 $3.00 128 645 773 B $5.45 118 680 798 B $5.45 118 688 806 C $5.45 104 639 743 B $3.00 109 600 709 B 1700 - 1800 $3.00 104 626 730 B $3.00 104 591 695 B $5.45 91 493 584 B $5.45 113 637 750 B $3.00 111 589 700 B 1800 - 1900 $3.00 141 639 780 B $3.00 119 653 772 B $3.00 115 744 859 C $3.00 114 656 770 B $3.00 135 524 659 B 1900 - 2000 $2.00 128 438 566 B $3.00 96 527 623 B $3.00 138 623 761 B $3.00 165 711 876 C $3.00 151 499 650 B PM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS 1400 - 1500 $5.45 135 734 869 C $5.45 138 724 862 C $5.45 109 732 841 C $5.45 117 735 852 C $5.45 119 722 841 C 1500 - 1600 $5.45 142 625 767 B $5.45 117 724 841 C $5.45 115 710 825 C $5.45 96 635 731 B $5.45 108 660 768 B 1600 - 1700 $3.00 110 686 796 B $5.45 93 688 781 B $5.45 94 660 754 B $5.45 77 581 658 B $3.00 99 598 697 B 1700 - 1800 $3.00 102 691 793 B $3.00 103 611 714 B $5.45 88 648 736 B $5.45 87 594 681 B $3.00 109 607 716 B 1800 - 1900 $3.00 143 644 787 B $3.00 115 570 685 B $3.00 97 592 689 B $3.00 112 612 724 B $3.00 149 626 775 B 1900 - 2000 $2.00 93 366 459 B $3.00 121 501 622 B $3.00 103 372 475 B $3.00 141 620 761 B $3.00 144 433 577 B PM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS 1400 - 1500 $5.45 104 700 804 C $5.45 102 742 844 C $5.45 106 828 934 C $5.45 101 636 737 B $5.45 119 743 862 C 1500 - 1600 $5.45 107 621 728 B $5.45 114 692 806 C $5.45 127 734 861 C $5.45 122 711 833 C $5.45 117 636 753 B 1600 - 1700 $3.00 93 633 726 B $5.45 89 662 751 B $5.45 103 690 793 B $5.45 98 674 772 B $3.00 102 621 723 B 1700 - 1800 $3.00 90 640 730 B $3.00 98 617 715 B $5.45 100 606 706 B $5.45 83 665 748 B $3.00 123 664 787 B 1800 - 1900 $3.00 95 643 738 B $3.00 113 631 744 B $3.00 131 624 755 B $3.00 123 706 829 C $3.00 134 583 717 B 1900 - 2000 $2.00 95 337 432 B $3.00 109 517 626 B $3.00 113 442 555 B $3.00 97 497 594 B $3.00 155 468 623 B PM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS 1400 - 1500 $5.45 108 694 802 C $5.45 115 683 798 B $5.45 110 724 834 C $5.45 105 774 879 C $5.45 115 717 832 C 1500 - 1600 $5.45 113 643 756 B $5.45 91 682 773 B $5.45 109 720 829 C $5.45 111 670 781 B $5.45 131 608 739 B 1600 - 1700 $3.00 105 640 745 B $5.45 96 576 672 B $5.45 93 606 699 B $5.45 98 588 686 B $3.00 105 634 739 B 1700 - 1800 $3.00 81 657 738 B $3.00 80 622 702 B $5.45 116 639 755 B $5.45 82 607 689 B $3.00 106 659 765 B 1800 - 1900 $3.00 110 570 680 B $3.00 80 567 647 B $3.00 129 687 816 C $3.00 95 644 739 B $3.00 144 613 757 B 1900 - 2000 $2.00 87 354 441 B $3.00 133 560 693 B $3.00 126 507 633 B $3.00 160 577 737 B $3.00 149 502 651 B PM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS 1400 - 1500 $5.45 99 663 762 B $5.45 98 764 862 C 1500 - 1600 $5.45 103 650 753 B $5.45 89 661 750 B 1600 - 1700 $3.00 112 666 778 B $5.45 98 638 736 B 1700 - 1800 $3.00 92 678 770 B $3.00 86 601 687 B 1800 - 1900 $3.00 119 576 695 B $3.00 107 632 739 B 1900 - 2000 $2.00 92 403 495 B $3.00 116 669 785 B 09/02/21 Friday 09/03/21Monday 08/30/21 Tuesday 08/31/21 Wednesday 09/01/21 Thursday Thursday 08/05/21 Friday 08/06/21Monday08/02/21 Tuesday 08/03/21 Wednesday 08/04/21 Monday 08/16/21 Tuesday 08/17/21 Wednesday 08/18/21 Wednesday 08/11/21 Thursday 08/12/21 Friday 08/13/21Monday08/09/21 Tuesday 08/10/21 Monday 08/23/21 Tuesday 08/24/21 Thursday 08/19/21 Friday 08/20/21 Wednesday 08/25/21 Thursday 08/26/21 Friday 08/27/21 38 15 RCTC WESTBOUND PEAK-HOUR VOLUMES Westbound AM Peak - McKinley to County Line AM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS 0400 - 0500 $4.25 190 418 608 B $4.25 165 451 616 B $4.25 186 414 600 B $4.25 186 418 604 B $2.30 164 469 633 B 0500 - 0600 $11.20 305 1,030 1,335 E $11.20 272 1024 1,296 E $11.20 253 1101 1,354 F $10.15 300 1,043 1,343 E $7.05 251 967 1,218 E 0600 - 0700 $13.95 222 1,137 1,359 F $14.95 245 1242 1,487 F $14.95 202 966 1,168 D $13.95 239 1,198 1,437 F $8.10 211 1,015 1,226 E 0700 - 0800 $10.95 248 1,445 1,693 F $10.95 255 1463 1,718 F $10.95 235 1425 1,660 F $9.95 209 1,471 1,680 F $7.05 222 1,174 1,396 F 0800 - 0900 $7.05 223 1,249 1,472 F $7.05 196 1312 1,508 F $7.05 241 1514 1,755 F $7.05 174 1,396 1,570 F $4.25 206 1,181 1,387 F 0900 - 1000 $5.45 212 884 1,096 D $5.45 188 1083 1,271 E $5.45 261 1175 1,436 F $5.45 205 1,019 1,224 E $4.25 206 864 1,070 D AM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS 0400 - 0500 $4.25 167 438 605 B $4.25 163 426 589 B $4.25 199 459 658 B $4.25 166 366 532 B $2.30 190 429 619 B 0500 - 0600 $11.20 313 1,078 1,391 F $11.20 295 1,048 1,343 E $11.20 283 1,077 1,360 F $10.15 222 978 1,200 D $7.05 282 934 1,216 E 0600 - 0700 $13.95 223 1,187 1,410 F $14.95 214 1,246 1,460 F $14.95 225 1,193 1,418 F $13.95 222 1,280 1,502 F $8.10 207 1,179 1,386 F 0700 - 0800 $10.95 193 1,483 1,676 F $10.95 188 1,444 1,632 F $10.95 264 1,438 1,702 F $9.95 222 1,494 1,716 F $7.05 217 1,364 1,581 F 0800 - 0900 $7.05 159 1,321 1,480 F $7.05 176 1,448 1,624 F $7.05 199 1,462 1,661 F $7.05 157 1,322 1,479 F $4.25 178 1,333 1,511 F 0900 - 1000 $5.45 153 966 1,119 D $5.45 167 1,158 1,325 E $5.45 144 1,040 1,184 D $5.45 143 1,179 1,322 E $4.25 140 899 1,039 D AM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS 0400 - 0500 $4.25 209 453 662 B $4.25 214 436 650 B $4.25 202 471 673 B $4.25 216 436 652 B $2.30 161 446 607 B 0500 - 0600 $11.20 321 1,068 1,389 F $11.20 330 1,042 1,372 F $11.20 311 1,072 1,383 F $10.15 317 1,093 1,410 F $7.05 217 994 1,211 E 0600 - 0700 $15.95 257 1,151 1,408 F $16.95 253 1,268 1,521 F $16.95 277 1,215 1,492 F $15.95 241 1,193 1,434 F $9.10 208 1,081 1,289 E 0700 - 0800 $12.95 273 1,494 1,767 F $12.95 251 1,376 1,627 F $12.95 264 1,441 1,705 F $11.95 261 1,458 1,719 F $8.05 246 1,358 1,604 F 0800 - 0900 $8.05 200 1,475 1,675 F $9.05 164 1,541 1,705 F $9.05 139 1,390 1,529 F $8.05 150 1,336 1,486 F $4.25 111 1,079 1,190 D 0900 - 1000 $5.45 140 981 1,121 D $5.45 131 1,126 1,257 E $5.45 146 1,049 1,195 D $5.45 122 1,050 1,172 D $4.25 106 673 779 B AM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS 0400 - 0500 $4.25 183 486 669 B $4.25 190 506 696 B $4.25 218 447 665 B $4.25 196 453 649 B $2.30 179 432 611 B 0500 - 0600 $11.20 271 1,113 1,384 F $11.20 353 1,023 1,376 F $11.20 350 1,032 1,382 F $10.15 332 1,064 1,396 F $7.05 305 884 1,189 D 0600 - 0700 $15.95 212 1,138 1,350 E $16.95 273 1,166 1,439 F $16.95 285 1,218 1,503 F $15.95 268 1,209 1,477 F $9.10 178 808 986 C 0700 - 0800 $12.95 278 1,266 1,544 F $12.95 260 1,397 1,657 F $12.95 233 1,467 1,700 F $11.95 293 1,421 1,714 F $8.05 334 1,461 1,795 F 0800 - 0900 $8.05 190 1,441 1,631 F $9.05 159 1,552 1,711 F $9.05 156 1,541 1,697 F $8.05 162 1,492 1,654 F $4.25 151 1,304 1,455 F 0900 - 1000 $5.45 192 1,291 1,483 F $5.45 136 1,199 1,335 E $5.45 165 1,279 1,444 F $5.45 138 1,218 1,356 F $4.25 141 908 1,049 D AM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS 0400 - 0500 $4.25 197 439 636 B $4.25 185 495 680 B 0500 - 0600 $11.20 340 1,058 1,398 F $11.20 332 1,127 1,459 F 0600 - 0700 $15.95 265 1,143 1,408 F $16.95 225 1,117 1,342 E 0700 - 0800 $12.95 286 1,358 1,644 F $12.95 336 1,396 1,732 F 0800 - 0900 $8.05 182 1,475 1,657 F $9.05 171 1,535 1,706 F 0900 - 1000 $5.45 156 1,170 1,326 E $5.45 169 1,333 1,502 F 08/13/21Thursday 08/26/21 Friday 08/27/21 Monday 08/09/21 Tuesday 08/10/21 Wednesday 08/11/21 Wednesday 08/04/21 Thursday 08/05/21 Friday 08/06/21Monday08/02/21 Tuesday 08/03/21 08/12/21 Friday Monday 08/23/21 Tuesday 08/24/21 Wednesday 08/25/21 Wednesday 08/18/21 Thursday 08/19/21 Friday 08/20/21Monday08/16/21 Tuesday 08/17/21 Thursday 09/02/21 Friday 09/03/21ThursdayMonday08/30/21 Tuesday 08/31/21 Wednesday 09/01/21 39 16 Westbound AM Peak - I-15 North to County Line AM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS 0400 - 0500 $3.00 125 476 601 B $3.00 116 485 601 B $3.00 124 456 580 B $3.00 134 445 579 B $2.00 94 388 482 B 0500 - 0600 $7.00 156 886 1,042 D $7.00 172 959 1,131 D $7.00 150 949 1,099 D $7.00 179 939 1,118 D $5.45 149 806 955 C 0600 - 0700 $7.00 150 1,175 1,325 E $7.00 158 1210 1,368 E $7.00 170 1174 1,344 E $7.00 157 1,143 1,300 E $5.45 125 988 1,113 D 0700 - 0800 $7.00 136 1,052 1,188 D $7.00 154 1224 1,378 E $7.00 133 1279 1,412 F $7.00 121 1,132 1,253 E $5.45 133 919 1,052 D 0800 - 0900 $5.45 126 1,064 1,190 D $5.45 148 1055 1,203 E $5.45 145 1156 1,301 E $5.45 119 1,078 1,197 D $3.00 117 864 981 C 0900 - 1000 $3.00 156 781 937 C $3.00 155 858 1,013 D $3.00 167 858 1,025 D $3.00 162 852 1,014 D $3.00 136 706 842 C AM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS 0400 - 0500 $3.00 101 465 566 B $3.00 106 456 562 B $3.00 103 430 533 B $3.00 108 456 564 B $2.00 101 385 486 B 0500 - 0600 $7.00 171 907 1,078 D $7.00 194 973 1,167 D $7.00 156 927 1,083 D $7.00 138 954 1,092 D $5.45 169 779 948 C 0600 - 0700 $7.00 142 1,163 1,305 E $7.00 120 1,176 1,296 E $7.00 131 1,145 1,276 E $7.00 132 1,188 1,320 E $5.45 130 982 1,112 D 0700 - 0800 $7.00 129 1,215 1,344 E $7.00 113 1,257 1,370 E $7.00 136 1,311 1,447 F $7.00 138 1,262 1,400 E $5.45 131 1,038 1,169 D 0800 - 0900 $5.45 121 1,003 1,124 D $5.45 139 1,164 1,303 E $5.45 116 1,041 1,157 D $5.45 116 1,178 1,294 E $3.00 83 976 1,059 D 0900 - 1000 $3.00 149 774 923 C $3.00 132 880 1,012 D $3.00 80 900 980 C $3.00 108 850 958 C $3.00 100 689 789 B AM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS 0400 - 0500 $3.00 151 486 637 B $3.00 146 444 590 B $3.00 133 469 602 B $3.00 137 431 568 B $2.00 90 397 487 B 0500 - 0600 $7.00 189 967 1,156 D $7.00 219 935 1,154 D $7.00 174 980 1,154 D $7.00 175 939 1,114 D $5.45 115 807 922 C 0600 - 0700 $8.00 178 1,143 1,321 E $9.00 178 1,157 1,335 E $9.00 191 1,198 1,389 E $8.00 159 1,238 1,397 E $5.45 146 1,095 1,241 E 0700 - 0800 $8.00 147 1,175 1,322 E $9.00 136 1,350 1,486 F $9.00 130 1,112 1,242 E $7.00 132 1,261 1,393 E $5.45 115 1,040 1,155 D 0800 - 0900 $5.45 106 1,065 1,171 D $6.45 107 1,256 1,363 E $6.45 101 1,084 1,185 D $5.45 94 1,152 1,246 E $3.00 84 861 945 C 0900 - 1000 $3.00 119 877 996 C $3.00 86 938 1,024 D $3.00 112 886 998 C $3.00 95 828 923 C $3.00 91 644 735 B AM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS 0400 - 0500 $3.00 117 483 600 B $3.00 125 449 574 B $3.00 147 445 592 B $3.00 127 450 577 B $2.00 118 386 504 B 0500 - 0600 $7.00 156 967 1,123 D $7.00 196 954 1,150 D $7.00 190 903 1,093 D $7.00 198 921 1,119 D $5.45 183 788 971 C 0600 - 0700 $8.00 178 1,208 1,386 E $9.00 227 1,234 1,461 F $9.00 202 1,239 1,441 F $8.00 197 1,284 1,481 F $5.45 187 965 1,152 D 0700 - 0800 $8.00 167 1,362 1,529 F $9.00 175 1,323 1,498 F $9.00 160 1,378 1,538 F $7.00 183 1,307 1,490 F $5.45 162 1,066 1,228 E 0800 - 0900 $5.45 119 1,222 1,341 E $6.45 127 1,223 1,350 E $6.45 98 1,147 1,245 E $5.45 107 1,208 1,315 E $3.00 106 945 1,051 D 0900 - 1000 $3.00 89 775 864 C $3.00 76 889 965 C $3.00 90 959 1,049 D $3.00 91 969 1,060 D $3.00 96 744 840 C AM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS 0400 - 0500 $3.00 147 484 631 B $3.00 111 491 602 B 0500 - 0600 $7.00 188 947 1,135 D $7.00 198 1,009 1,207 E 0600 - 0700 $8.00 233 1,186 1,419 F $9.00 197 1,280 1,477 F 0700 - 0800 $8.00 175 1,328 1,503 F $9.00 219 1,316 1,535 F 0800 - 0900 $5.45 110 1,166 1,276 E $6.45 132 1,292 1,424 F 0900 - 1000 $3.00 87 771 858 C $3.00 84 921 1,005 D Monday 08/30/21 Tuesday 08/31/21 Wednesday 09/01/21 Thursday 09/02/21 Friday 09/03/21 Thursday 08/05/21 Friday 08/06/21Monday08/02/21 Tuesday 08/03/21 Wednesday 08/04/21 Monday 08/16/21 Tuesday 08/17/21 Wednesday 08/18/21 Wednesday 08/11/21 Thursday 08/12/21 Friday 08/13/21Monday08/09/21 Tuesday 08/10/21 Thursday 08/19/21 Friday 08/20/21 Thursday 08/26/21 Friday 08/27/21Monday08/23/21 Tuesday 08/24/21 Wednesday 08/25/21 40 17 RCTC OPERATIONAL HIGHLIGHTS On-Road Operations RCTC Freeway Service Patrol responded to 151 calls during the month of August. Of those calls, 107 were to assist disabled vehicles, 19 calls to remove debris, and 25 were in response to accidents in the Express Lanes. 91 Express Lanes BOS Development Update In February, Cofiroute USA, LLC (CUSA) notified OCTA and the Riverside County Transportation Commission (RCTC) of a delay to the implementation of the new BOS for the 91 Express Lanes for both Orange and Riverside counties as a result of the COVID-19 pandemic. CUSA is the current operator of the 91 Express Lanes for both OCTA and RCTC and is the firm selected for the design, development, and implementation of the new BOS, as well as the customer service center operation. To address the potential delay of transitioning to the new operating agreement, in October 2019, an amendment to the existing operating agreement was executed which allowed for six one-month extension periods. In July 2021, OCTA and RCTC (Agencies) provided notice to CUSA that the Agencies will be exercising the second of the six one-month extension period, which will commence August 1, 2021 through August 31, 2021. Agencies' staff have been continuing to work with CUSA to meet the amended go-live date of September 29, 2021. Subsequently, the Agencies were informed that the go-live date will be delayed. The Agencies intend to exercise the one-month options until the Agencies transition to the new contract. 41 18 FINANCIAL HIGHLIGHTS RCTC RCTC 91 Express Lanes Operating Statement 8/31/2021 Description Budget Dollar $ Percent (%) Operating revenues: Toll Revenue 9,384,553.65$ 5,972,500.00$ 3,412,053.65$ 57.1 Fee Revenue 1,174,104.19 952,816.67 221,287.52 23.2 Total operating revenues 10,558,657.84 6,925,316.67 3,633,341.17 52.5 Operating expenses: Salaries and Benefits 76,758.13 142,133.33 65,375.20 46.0 Legal Services 7,145.52 34,166.67 27,021.15 79.1 Advisory Services (284.34) 2 833.33 1,117.67 134.1 Audit and Accounting Fees - 6,000.00 6,000.00 100.0 Service Fees - 3,116.67 3,116.67 100.0 Other Professional Services 66,880.64 209,916.67 143,036.03 68.1 Lease Expense 48,467.94 53,183.33 4,715.39 8.9 Operations (110,485.44) 2 602,966.67 713,452.11 118.3 Utilities 1,666.86 10,850.00 9,183.14 84.6 Supplies and Materials 49.95 5,583.33 5,533.38 99.1 Membership and Subscription Fees - 5,000.00 5,000.00 100.0 Office Equipment & Furniture (Non-Capital)- 13,333.33 13,333.33 100.0 Maintenance/Repairs 22,319.18 51,433.33 29,114.15 56.6 Training Seminars and Conferences 332.60 266.67 (65.93) (24.7) Transportation Expenses - 416.67 416.67 100.0 Lodging - 216.67 216.67 100.0 Meals - 500.00 500.00 100.0 Other Staff Expenses - 50.00 50.00 100.0 Advertising - 35,833.33 35,833.33 100.0 Program Management 2,801.35 13,850.00 11,048.65 79.8 Program Operations 6,966.52 1,395,700.00 1,388,733.48 99.5 Litigation Settlement - - - N/A Furniture & Equipment - 12,500.00 12,500.00 100.0 Improvements 24,997.50 9,166.67 (15,830.83) (172.7) Bad Debt Expense 17,069.61 - (17,069.61) N/A Total operating expenses 164,686.02 2,607,016.67 2,442,330.65 93.7 Operating income (loss)10,393,971.82 4,318,300.00 6,075,671.82 140.7 Nonoperating revenues (expenses): Interest Revenue 204,488.46 24,916.67 179,571.79 (720.7) Other Miscellaneous Revenue 5.96 - 5.96 N/A Principal Expense - - - N/A Interest Expense - (1,506,816.67) 1,506,816.67 (100.0) Total nonoperating revenues (expenses)204,494.42 (1,481,900.00) 1,686,394.42 113.8 Transfers In - - - N/A Transfers Out - (179,116.67) 179,116.67 (100.0) Net income (loss) 10,598,466.24$ 2,657,283.33$ 7,941,182.91$ 298.8 1 Unaudited 2 Negatives are the result of FY21 accruals YTD as of : YTD Variance Actual1 42 19 JOINT AGENCY TRIP AND REVENUE STATISTICS JOINT AGENCY TRAFFIC STATISTICS MULTI AGENCY TRIP AND REVENUE STATISTICS MONTH ENDING August 31, 2021 MTD Transactions by Agency Transactions Using Both Segments % Using Both Segments Revenue Westbound OCTA 875,414 466,619 53% $2,439,338 RCTC 787,943 466,619 59% $2,931,498 I -15 334,922 266,520 80% $1,083,298 McKinley 453,021 200,099 44% $1,848,200 Eastbound OCTA 831,856 502,291 60% $2,815,133 RCTC 660,229 502,291 76% $2,242,586 I -15 256,107 201,649 79%$637,992 McKinley 404,122 300,642 74% $1,604,594 43 20 JOINT AGENCY PERFORMANCE MEASURES CUSA continues to experience staffing impacts related to employee attrition and employees out on leave, which impacted performance in both the Processing and Call Center. Due to these impacts, CUSA was out of compliance for average call wait time, call abandonment rate and processing response for the month of August. CUSA has taken several steps, such as increasing hourly pay rates, providing retention incentives, and engaging temporary staffing service providers, to mitigate the impacts to staffing that are impacting operations. CUSA cites the national staffing shortage and extended leave taken under the Coronavirus Aid, Relief, and Economic Security ACT as reasons for the staffing shortage to date. The Agencies are working closely with CUSA to restore the level of customer service. 44 21 JOINT AGENCY TRANSPONDER DISTRIBUTION Tags % of Total Tags % of Total Issued To New Accounts 18,848 98.5% 9,181 96.5% 14,015 97.8% Additional Tags to Existing Accounts 265 1.4% 335 3.5% 300 2.1% Replacement Transponders 31 0.2% 0 0.0% 16 0.1% Total Issued 19,144 9,516 14,330 Returned Account Closures Accounts Downsizing Defective Transponders Total Returned 6C TRANSPONDER DISTRIBUTION August-21 July-21 FY 2021-22 Average To-Date 45 22 At the end of August 2021, the 91 Express Lanes had 156,792 active customer accounts and 604,407 transponders classified as assigned. Number of Accounts by FY As of August 31, 2021 Incoming Email Activity During August, the Anaheim Processing Center received 4,459 emails. 46 Orange County Transportation Authority Riverside County Transportation Commission Status Report September 2021 As of September 30, 2021 ATTACHMENT 3 47 2 Table of Contents Operations Overview OCTA ............................................................................................ 3 Traffic and Revenue Statistics for OCTA ......................................................................... 3 OCTA Traffic and Revenue Summary ............................................................................. 5 OCTA Eastbound Peak-Hour Volumes ........................................................................... 6 OCTA Westbound Peak-Hour Volumes .......................................................................... 7 OCTA Operational Highlights .......................................................................................... 8 Financial Highlights OCTA ............................................................................................ 10 Operations Overview RCTC .......................................................................................... 11 Traffic and Revenue Statistics for RCTC ....................................................................... 11 RCTC Traffic and Revenue Summary ........................................................................... 13 RCTC Peak-Hour Volumes ........................................................................................... 14 RCTC Eastbound Peak-Hour Volumes ......................................................................... 14 RCTC Westbound Peak-Hour Volumes ........................................................................ 16 RCTC Operational Highlights ........................................................................................ 18 Financial Highlights RCTC ............................................................................................ 19 Joint Agency Trip and Revenue Statistics ..................................................................... 20 Joint Agency Traffic Statistics ....................................................................................... 20 Joint Agency Performance Measures............................................................................ 21 Joint Agency Transponder Distribution.......................................................................... 22 Incoming Email Activity ................................................................................................. 23 48 3 OPERATIONS OVERVIEW OCTA TRAFFIC AND REVENUE STATISTICS FOR OCTA Total traffic volume on the 91 Express Lanes for September 2021 was 1,667,305. This represents a daily average of 55,577 vehicles. This is a 42.2 percent increase in total traffic volume from the same period last year, which totaled 1,172,239 and was the seventh month of the State of California’s stay-at-home orders due to the coronavirus (COVID-19) pandemic. Potential toll revenue for September was $5,247,366, which represents an increase of 37.3 percent from the prior year’s total of $3,823,078. Carpool percentage for September was 21.9 percent as compared to the previous year’s rate of 21.6 percent. As compared to September 2019, traffic volume increased by 12.8 percent and revenue increased by 18.2 percent. Month-to-date traffic and revenue data is summarized in the table below. The following trip and revenue statistics tables represent all trips taken on the Orange County Transportation Authority (OCTA) 91 Express Lanes and associated potential revenue for the month of September 2021. Current Month-to-Date (MTD) as of September 30, 2021 Trips Sep-21 MTD Actual Sep-20 MTD Actual Yr 21-to-Yr 20 % Variance Sep-19 MTD Actual Yr 21-to-Yr 19 % Variance Full Toll Lanes 1,301,798 919,568 41.6% 1,095,487 18.8% 3+ Lanes 365,507 252,671 44.7% 382,094 (4.3%) Total Gross Trips 1,667,305 1,172,239 42.2% 1,477,581 12.8% Revenue Full Toll Lanes $5,197,519 $3,770,761 37.8% $4,373,645 18.8% 3+ Lanes $49,847 $52,317 (4.7%)$66,703 (25.3%) Total Gross Revenue $5,247,366 $3,823,078 37.3% $4,440,347 18.2% Average Revenue per Trip Average Full Toll Lanes $3.99 $4.10 (2.7%)$3.99 0.0% Average 3+ Lanes $0.14 $0.21 (33.3%)$0.17 (17.6%) Average Gross Revenue $3.15 $3.26 (3.4%)$3.01 4.7% 49 4 The 2021 fiscal year-to-date traffic volume increased by 49.8 percent and potential toll revenue increased by 42.7 percent, when compared with the same period last year. Year-to-date average revenue per trip is $3.09. Fiscal year-to-date traffic and revenue data are summarized in the table below. The following trip and revenue statistics tables represent all trips taken on the OCTA 91 Express Lanes and associated potential revenue for the months of July 2021 through September 2021. Fiscal Year (FY) 2020-21 Year-to-Date (YTD) as of September 30, 2021 Trips FY 2021-22 YTD Actual FY 2020-21 YTD Actual Yr-to-Yr % Variance Full Toll Lanes 3,960,499 2,650,808 49.4% 3+ Lanes 1,157,678 766,024 51.1% Total Gross Trips 5,118,177 3,416,832 49.8% Revenue Full Toll Lanes $15,657,217 $10,920,716 43.4% 3+ Lanes $150,861 $157,534 (4.2%) Total Gross Revenue $15,808,078 $11,078,250 42.7% Average Revenue per Trip Average Full Toll Lanes $3.95 $4.12 (4.1%) Average 3+ Lanes $0.13 $0.21 (38.1%) Average Gross Revenue $3.09 $3.24 (4.6%) 50 5 OCTA Traffic and Revenue Summary The chart below reflects the total trips breakdown between full toll trips and high-occupancy vehicle (HOV3+) trips for FY 2021-22 on a monthly basis. The chart below reflects the gross potential revenue breakdown between full toll trips and HOV3+ trips for FY 2021-22 on a monthly basis. 51 6 OCTA EASTBOUND PEAK-HOUR VOLUMES Peak-hour traffic in the eastbound direction reached or exceeded 90 percent of defined capacity 22 times during the month of September 2021. As demonstrated on the next chart, westbound peak-hour traffic volumes top out at 85 percent of defined capacity. PM Time Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. 1400 - 1500 $5.30 399 3,082 91%$7.70 420 2,752 81% $8.35 500 2,841 84% 1500 - 1600 $7.45 561 2,945 87% $7.45 463 2,556 75%$7.90 646 3,062 90% 1600 - 1700 $6.50 370 3,081 91%$7.00 335 2,737 81% $7.45 460 2,689 79% 1700 - 1800 $5.40 404 2,878 85% $6.70 411 2,844 84% $6.75 518 2,681 79% 1800 - 1900 $4.05 499 2,658 78% $4.50 493 3,014 89% $6.75 508 2,165 64% 1900 - 2000 $3.95 586 2,314 68% $5.75 542 2,381 70% $6.25 592 2,091 62% PM Time Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. 1400 - 1500 $4.60 397 1,172 34% $5.30 384 2,665 78% $5.30 427 2,979 88%$7.70 394 3,088 91%$8.35 454 2,869 84% 1500 - 1600 $4.60 422 1,215 36% $4.75 474 3,012 89% $7.45 533 2,783 82%$7.45 525 3,049 90%$7.90 555 2,893 85% 1600 - 1700 $4.60 435 1,158 34%$4.50 413 3,306 97%$6.50 345 2,778 82% $7.00 330 2,670 79% $7.45 381 2,654 78% 1700 - 1800 $4.60 429 1,053 31% $4.90 326 2,506 74% $5.40 382 2,884 85% $6.70 402 2,851 84% $6.75 458 2,827 83% 1800 - 1900 $4.60 502 1,137 33% $4.05 508 2,825 83% $4.05 537 3,011 89%$4.50 522 3,052 90%$6.75 590 2,658 78% 1900 - 2000 $4.60 568 1,181 35% $3.95 384 1,751 52% $3.95 454 2,121 62% $5.75 398 1,934 57% $6.25 527 2,128 63% PM Time Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. 1400 - 1500 $5.30 364 2,683 79% $5.30 370 2,622 77%$5.30 387 3,071 90%$7.70 397 2,906 85% $8.35 459 2,913 86% 1500 - 1600 $5.65 536 3,024 89%$4.75 537 3,064 90%$7.45 448 2,154 63% $7.45 536 2,804 82% $7.90 589 2,864 84% 1600 - 1700 $4.35 437 3,222 95% $4.50 417 3,272 96%$6.50 304 2,348 69% $7.00 398 2,799 82% $7.45 442 2,656 78% 1700 - 1800 $4.95 335 2,615 77% $4.90 337 2,524 74% $5.40 402 2,940 86% $6.70 381 2,760 81% $6.75 461 2,825 83% 1800 - 1900 $5.65 493 2,571 76% $4.05 528 2,957 87% $4.05 534 3,026 89% $4.50 516 2,943 87% $6.75 626 2,767 81% 1900 - 2000 $3.95 400 1,530 45% $3.95 476 2,173 64% $3.95 560 2,436 72% $5.75 541 2,381 70% $6.25 597 2,339 69% PM Time Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. 1400 - 1500 $5.30 363 2,675 79% $5.30 379 2,805 83%$5.30 398 3,121 92%$7.70 386 2,858 84% $8.35 482 2,882 85% 1500 - 1600 $5.65 534 3,132 92% $4.75 520 3,067 90%$7.45 488 2,803 82%$7.45 537 3,049 90%$7.90 559 2,890 85% 1600 - 1700 $4.35 420 3,080 91% $4.50 402 3,181 94%$6.50 382 2,809 83% $7.00 395 2,888 85% $7.45 420 2,778 82% 1700 - 1800 $4.95 364 2,656 78% $4.90 362 2,524 74% $5.40 433 2,864 84% $6.70 422 2,814 83% $6.75 454 2,825 83% 1800 - 1900 $5.65 492 2,567 76% $4.05 519 2,944 87% $4.05 510 2,831 83% $4.50 568 2,975 88% $6.75 627 2,834 83% 1900 - 2000 $3.95 391 1,720 51% $3.95 504 2,316 68% $3.95 582 2,575 76% $5.75 553 2,361 69% $6.25 559 2,176 64% PM Time Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. 1400 - 1500 $5.30 358 2,732 80% $5.30 370 2,697 79%$5.30 397 3,098 91%$7.70 286 1,942 57% 1500 - 1600 $5.65 515 3,129 92%$4.75 492 3,010 89% $7.45 516 2,814 83% $7.45 498 3,027 89% 1600 - 1700 $4.35 413 3,274 96% $4.50 399 3,144 92%$6.50 332 2,789 82%$7.00 383 3,062 90% 1700 - 1800 $4.95 398 2,806 83% $4.90 355 2,522 74% $5.40 448 2,976 88% $6.70 444 3,035 89% 1800 - 1900 $5.65 484 2,293 67% $4.05 546 2,885 85% $4.05 556 2,883 85% $4.50 533 2,903 85% 1900 - 2000 $3.95 420 1,581 47% $3.95 531 2,229 66% $3.95 501 2,179 64% $5.75 494 2,209 65% Thursday 09/02/21 Friday 09/03/21 Monday 09/06/20 Tuesday 09/07/20 Wednesday 09/08/20 Monday 08/30/21 Tuesday 08/31/21 Wednesday 09/01/21 Thursday 09/09/20 Friday 09/10/20 Monday 09/13/21 Tuesday 09/14/21 Wednesday 09/15/21 Thursday 09/16/21 Friday 09/17/21 Monday 09/20/21 Tuesday 09/21/21 Wednesday 09/22/21 Thursday 09/23/21 Friday 09/24/21 Monday 09/27/21 Tuesday 09/28/21 Wednesday 09/29/21 Thursday 09/30/21 Friday 10/01/21 52 7 OCTA WESTBOUND PEAK-HOUR VOLUMES AM Time Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. 0400 - 0500 $3.15 436 1,396 41% $3.15 454 1,374 40% $3.15 340 1,131 33% 0500 - 0600 $5.10 695 2,648 78% $5.10 676 2,568 76% $5.10 530 2,239 66% 0600 - 0700 $5.30 562 2,765 81% $5.30 511 2,737 81% $5.30 517 2,457 72% 0700 - 0800 $5.80 545 2,875 85% $5.80 530 2,680 79% $5.65 422 2,299 68% 0800 - 0900 $5.30 295 2,607 77% $5.80 307 2,540 75% $5.45 276 2,075 61% 0900 - 1000 $4.20 241 2,325 68% $5.80 256 2,424 71% $4.70 270 1,707 50% AM Time Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. 0400 - 0500 $1.75 62 132 4% $3.15 408 1,385 41% $3.15 408 1,295 38% $3.15 428 1,395 41% $3.15 360 1,204 35% 0500 - 0600 $1.75 86 211 6% $5.10 661 2,639 78% $5.10 649 2,614 77% $5.10 659 2,652 78% $4.85 576 2,321 68% 0600 - 0700 $2.60 65 256 8% $5.30 558 2,784 82% $5.30 556 2,816 83% $5.30 570 2,753 81% $5.10 514 2,610 77% 0700 - 0800 $2.60 140 439 13% $5.80 518 2,755 81% $5.80 553 2,828 83% $5.80 487 2,709 80% $5.65 461 2,540 75% 0800 - 0900 $2.60 260 760 22% $5.30 327 2,710 80% $5.30 296 2,610 77% $5.30 292 2,538 75% $5.10 266 2,286 67% 0900 - 1000 $3.80 449 1,236 36% $4.20 316 2,873 85% $4.20 301 2,904 85% $4.20 309 2,665 78% $4.20 265 2,207 65% AM Time Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. 0400 - 0500 $3.15 428 1,379 41% $3.15 459 1,514 45% $3.15 485 1,628 48% $3.15 439 1,443 42% $3.15 358 1,236 36% 0500 - 0600 $5.10 648 2,558 75% $5.10 638 2,583 76% $5.10 677 2,656 78% $5.10 658 2,669 79% $4.85 609 2,438 72% 0600 - 0700 $5.30 592 2,827 83% $5.30 572 2,824 83% $5.30 570 2,844 84% $5.30 578 2,681 79% $5.10 598 2,618 77% 0700 - 0800 $5.80 508 2,734 80% $5.80 536 2,721 80% $5.80 554 2,773 82% $5.80 550 2,812 83% $5.65 550 2,589 76% 0800 - 0900 $5.30 289 2,542 75% $5.30 310 2,666 78% $5.30 319 2,604 77% $5.30 295 2,469 73% $5.10 281 2,163 64% 0900 - 1000 $4.20 254 2,285 67% $4.20 243 2,468 73% $4.20 303 2,323 68% $4.20 257 2,252 66% $4.20 302 2,126 63% AM Time Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. 0400 - 0500 $3.15 418 1,304 38% $3.15 471 1,534 45% $3.15 455 1,435 42% $3.15 452 1,453 43% $3.15 358 1,247 37% 0500 - 0600 $5.10 639 2,573 76% $5.10 658 2,448 72% $5.10 685 2,753 81% $5.10 702 2,652 78% $4.85 599 2,491 73% 0600 - 0700 $5.30 537 2,578 76% $5.30 429 1,860 55% $5.30 630 2,890 85% $5.30 634 2,753 81% $5.10 617 2,675 79% 0700 - 0800 $5.80 538 2,684 79% $5.80 616 2,809 83% $5.80 522 2,715 80% $5.80 516 2,528 74% $5.65 452 2,409 71% 0800 - 0900 $5.30 345 2,561 75% $5.30 340 2,803 82% $5.30 285 2,406 71% $5.30 304 2,508 74% $5.10 286 2,291 67% 0900 - 1000 $4.20 277 2,264 67% $4.20 270 2,844 84% $4.20 296 2,565 75% $4.20 279 2,197 65% $4.20 295 2,130 63% AM Time Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. 0400 - 0500 $3.15 415 1,405 41% $3.15 461 1,469 43% $3.15 463 1,485 44% $3.15 437 1,429 42% 0500 - 0600 $5.10 589 2,472 73% $5.10 730 2,778 82% $5.10 625 2,649 78% $5.10 726 2,709 80% 0600 - 0700 $5.30 608 2,769 81% $5.30 642 2,873 85% $5.30 538 2,405 71% $5.30 609 2,770 81% 0700 - 0800 $5.80 481 2,638 78% $5.80 484 2,602 77% $5.80 547 2,814 83% $5.80 467 2,536 75% 0800 - 0900 $5.30 282 2,434 72% $5.30 257 2,476 73% $5.30 321 2,506 74% $5.30 294 2,444 72% 0900 - 1000 $4.20 262 2,094 62% $4.20 268 2,334 69% $4.20 269 2,397 71% $4.20 273 2,605 77% Monday 08/30/21 Tuesday 08/31/21 Wednesday 09/01/21 Thursday 09/02/21 Friday 09/03/21 Monday 09/06/21 Tuesday 09/07/21 Wednesday 09/08/21 Thursday 09/09/21 Friday 09/10/21 Monday 09/13/21 Tuesday 09/14/21 Wednesday Monday 09/20/21 Tuesday 09/21/21 Wednesday 09/29/21 Thursday 09/16/21 Friday 09/17/21 09/22/21 Thursday 09/30/21 Friday 10/01/21 Thursday 09/23/21 Friday 09/24/21 09/15/21 Monday 09/27/21 Tuesday 09/28/21 Wednesday 53 8 OCTA OPERATIONAL HIGHLIGHTS On-Road Operations OCTA customer assistance specialists (CAS) responded to 112 calls during the month of September. Of those calls, 103 were to assist disabled vehicles and four calls to remove debris. The CAS provided assistance to five accidents in the Express Lanes with two of those accidents originating in the State Route 91 general purpose lanes. 91 Express Lanes Back-Office System (BOS) Development Update In February, Cofiroute USA, LLC (CUSA) notified OCTA and the Riverside County Transportation Commission (RCTC) of a delay to the implementation of the new BOS for the 91 Express Lanes for both Orange and Riverside counties as a result of the COVID-19 pandemic. CUSA is the current operator of the 91 Express Lanes for both OCTA and RCTC and is the firm selected for the design, development, and implementation of the new BOS, as well as the customer service center operation. To address the potential delay of transitioning to the new operating agreement, in October 2019, an amendment to the existing operating agreement was executed which allowed for six one-month extension periods. In September 2021, OCTA and RCTC (Agencies) provided notice to CUSA that the Agencies will be exercising the fourth of the six one-month extension period, which will commence October 1, 2021 through October 31, 2021. Agencies' staff have been continuing to work with CUSA to meet the amended go-live date of September 29, 2021. Subsequently, the Agencies were informed that the go-live date will be delayed. The Agencies have been working with CUSA to determine when the revised go-live date is expected and will then ask CUSA to provide an approved implementation schedule for go-live. The Agencies intend to exercise the one-month options until the transition to the new contract occurs. 91 Express Lanes Toll Entrance Gantries Infrastructure Project Update OCTA entered into an agreement with the California Department of Transportation (Caltrans) to provide construction and construction management services for the 91 Express Lanes Toll Entrance Gantries Infrastructure Project. This project entails constructing new toll gantries infrastructure at the three entrances of the OCTA 91 Express Lanes. Caltrans advertised and awarded the project in March 2021 and May 2021, respectively. In June, the contract was executed and the project kickoff meeting was held in July. Pre-construction activities began in August and was followed with construction activities which commenced in September. The project is anticipated to be completed in December 2021. During the construction period, overnight closures and possibly, a few full weekend closures, will occur. Upon completion of the infrastructure project, Kapsch TrafficCom USA, Inc., the toll lanes system integrator for the 91 Express 54 9 Lanes, will install new Electronic Toll and Traffic Management system equipment onto the new gantries. Roadway Operations and Maintenance Services Contract In December 2020, an agreement was executed with DeAngelo Brothers, LLC (DBI) for roadway operations and maintenance services for the 91 Express Lanes. DBI is responsible for providing Safety Service Patrol (SSP), which will assist stranded motorists, support incident clearance, and remove debris that presents a safety issue. In addition, DBI coordinates, oversees, and provides routine maintenance and repair activities that are to be performed on the facility, such as landscaping, road lighting inspection and repairs, and the replacement of the channelizers. In addition, they coordinate with the Caltrans for any routine and emergency maintenance to be performed on the 91 Express Lanes and any construction activities on the general-purpose lanes that impact the toll lanes. On October 22, 2021, staff was notified that DBI closed the company's operations, effective immediately. Staff is putting interim measures in place, such as utilizing Freeway Service Patrol to assist stranded motorists and support incident clearance. Staff is evaluating the next steps and will keep the Board apprised. 55 10 FINANCIAL HIGHLIGHTS OCTA 91 Express Lanes Operating Statement YTD as of : 9/30/2021 Description Actual (1)Budget (1)Dollar $ Percent (%) Operating revenues: Toll Revenue 14,441,774.43$ 10,299,299.00$ 4,142,475.43$ 40.2 Fee Revenue 1,669,263.39 597,079.00 1,072,184.39 179.6 Total operating revenues 16,111,037.82 10,896,378.00 5,214,659.82 47.9 Operating expenses: Contracted Services 137,841.66 1,917,984.00 1,780,142.34 92.8 Administrative Fee 675,987.00 780,438.00 104,451.00 13.4 Other Professional Services (124,461.99) 711,040.00 835,501.99 117.5 Credit Card Processing Fees 367,429.64 289,740.00 (77,689.64) (26.8) Toll Road Account Servicing 125,595.16 268,200.00 142,604.84 53.2 Other Insurance Expense 115,082.88 62,475.00 (52,607.88) (84.2) Toll Road Maintenance Supply Repairs 76,752.21 1,278,730.00 1,201,977.79 94.0 Patrol Services 234,312.03 274,890.00 40,577.97 14.8 Building Equipment Repairs and Maint 86,137.97 188,145.00 102,007.03 54.2 6C Transponders - 18,750.00 18,750.00 100.0 Other Services (5)(781,750.00) 253,600.00 1,035,350.00 408.3 Utilities 9,107.35 23,748.00 14,640.65 61.7 Office Expense - 22,617.00 22,617.00 100.0 Bad Debt Expense 24,867.39 - (24,867.39) N/A Miscellaneous (2)9,083.41 31,946.00 22,862.59 71.6 Leases 88,485.28 123,702.00 35,216.72 28.5 Total operating expenses 1,044,469.99 6,246,005.00 5,201,535.01 83.3 Depreciation and Amortization (3)809,070.27 - (809,070.27) N/A Operating income (loss)14,257,497.56 4,650,373.00 9,607,124.56 206.6 Nonoperating revenues (expenses): Reimbursement from Other Agencies 65,505.92 - 65,505.92 N/A Interest Income 787,114.75 430,059.00 357,055.75 83.0 Interest Expense (1,017,862.43) (2,022,413.00) 1,004,550.57 49.7 Other 566.20 - 566.20 N/A Total nonoperating revenues (expenses)(164,675.56) (1,592,354.00) 1,427,678.44 89.7 Transfers In - - - N/A Transfers Out (4)(534,729.49) (773,161.00) 238,431.51 30.8 Net income (loss) 13,558,092.51$ 2,284,858.00$ 11,273,234.51$ 493.4 ¹Actual amounts are accounted for on the accrual basis of accounting in an enterprise fund. Budget amounts are accounted for on a modified accrual basis of accounting. ²Miscellaneous expenses include: Bond Insurance Costs, Bank Service Charge, Transponder Materials. ³Depreciation and amortization are not budgeted items. 4Transfers Out: For M2 Project I and Project J expense reimbursements. 5 Litigation settlement was accrued, the negative will be offset once the litigation payment is issued. YTD Variance 56 11 OPERATIONS OVERVIEW RCTC TRAFFIC AND REVENUE STATISTICS FOR RCTC Total traffic volume on the 91 Express Lanes for September 2021 was 1,428,960. This represents a daily average of 47,632 vehicles. This is a 44.4 percent increase in total traffic volume from the same period last year, which totaled 989,722 and was the seventh month of the COVID-19 stay-at-home order. Potential toll revenue for September was $5,249,910, which represents an increase of 50.6 percent from the prior year’s total of $3,486,103. Carpool percentage for September was 20.3 percent as compared to the previous year’s rate of 20.4 percent. As compared to September 2019, traffic volume increased by 9.9 percent and revenue decreased by 2.1 percent. Month-to-date traffic and revenue data is summarized in the table below. The following trip and revenue statistics tables represent all trips taken on the Riverside County Transportation Commission (RCTC) 91 Express Lanes and associated potential revenue for the month of September 2021. Current Month-to-Date as of September 30, 2021 Trips SEP-21 MTD Actual Stantec MTD Projected # Variance % Variance SEP-20 MTD Actual Yr-to-Yr % Variance SEP-19 MTD Actual Yr 21-to-Yr 19 % Variance Full Toll Lanes 1,138,339 935,114 203,225 21.7% 787,711 44.5% 984,484 15.6% 3+ Lanes 290,621 317,957 (27,336) (8.6%)202,011 43.9% 315,806 (8.0%) Total Gross Trips 1,428,960 1,253,071 175,889 14.0% 989,722 44.4% 1,300,290 9.9% Revenue Full Toll Lanes $5,209,051 $4,015,114 $1,193,937 29.7% $3,450,193 51.0% $5,326,713 (2.2%) 3+ Lanes $40,859 $0 $40,859 $35,910 13.8% $34,653 17.9% Total Gross Revenue $5,249,910 $4,015,114 $1,234,796 30.8% $3,486,103 50.6% $5,361,366 (2.1%) Average Revenue per Trip Average Full Toll Lanes $4.58 $4.29 $0.29 6.8% $4.38 4.6% $5.41 (15.3%) Average 3+ Lanes $0.14 $0.00 $0.14 $0.18 (22.2%)$0.11 27.3% Average Gross Revenue $3.67 $3.20 $0.47 14.7% $3.52 4.3% $4.12 (10.9%) 57 12 The 2021 fiscal year-to-date traffic volume increased by 50.9 percent and potential toll revenue increased by 56 percent, when compared with the same period last year. Year-to-date average revenue per-trip is $3.55. Fiscal year-to-date traffic and revenue data are summarized in the table below. The following trip and revenue statistics tables represent all trips taken on the RCTC 91 Express Lanes and associated potential revenue for the months of July 2021 through September 2021. FY 2020-21 Year-to-Date as of September 30, 2021 Trips FY 2021-22 YTD Actual Stantec YTD Projected # Variance % Variance FY 2020-21 YTD Actual Yr-to-Yr % Variance Full Toll Lanes 3,443,802 2,846,700 597,102 21.0% 2,278,234 51.2% 3+ Lanes 917,225 1,002,886 -85,661 (8.5%)610,998 50.1% Total Gross Trips 4,361,027 3,849,586 511,441 13.3% 2,889,232 50.9% Revenue Full Toll Lanes $15,340,215 $12,215,300 $3,124,915 25.6% $9,812,086 56.3% 3+ Lanes $127,960 $0 $127,960 $106,007 20.7% Total Gross Revenue $15,468,175 $12,215,300 $3,252,875 26.6% $9,918,092 56.0% Average Revenue per Trip Average Full Toll Lanes $4.45 $4.29 $0.16 3.7% $4.31 3.2% Average 3+ Lanes $0.14 $0.00 $0.14 $0.17 (17.6%) Average Gross Revenue $3.55 $3.17 $0.38 12.0% $3.43 3.5% 58 13 RCTC Traffic and Revenue Summary The chart below reflects the total trips broken down between full toll lanes and HOV3+ lanes for FY 2021-22 on a monthly basis. The chart below reflects the gross potential revenue breakdown between full toll lanes and HOV3+ lanes for FY 2021-22 on a monthly basis. 59 14 RCTC PEAK-HOUR VOLUMES In September, there were no toll rates adjusted. RCTC evaluates traffic volumes for peak period hours and adjusts rates according to the toll rate policy. RCTC EASTBOUND PEAK-HOUR VOLUMES Eastbound PM Peak - County Line to McKinley PM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS 1400 - 1500 $9.15 199 1082 1,281 E $11.20 206 1,027 1,233 E $26.80 306 1,074 1,380 F 1500 - 1600 $14.25 227 962 1,189 D $17.30 210 816 1,026 D $26.50 349 1,005 1,354 F 1600 - 1700 $7.05 191 1013 1,204 E $9.15 174 970 1,144 D $16.30 302 998 1,300 E 1700 - 1800 $5.45 169 953 1,122 D $5.45 193 974 1,167 D $8.10 318 932 1,250 E 1800 - 1900 $5.45 220 832 1,052 D $5.45 232 996 1,228 E $5.45 265 772 1,037 D 1900 - 2000 $2.30 245 747 992 C $4.25 239 895 1,134 D $4.25 264 746 1,010 D PM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS 1400 - 1500 $2.30 181 415 596 B $5.45 172 1,012 1,184 D $9.15 186 1,016 1,202 E $11.20 184 1,184 1,368 F $26.80 217 964 1,181 D 1500 - 1600 $2.30 191 354 545 B $11.20 209 888 1,097 D $14.25 187 945 1,132 D $17.30 220 919 1,139 D $26.50 237 910 1,147 D 1600 - 1700 $2.30 191 326 517 B $7.05 181 915 1,096 D $7.05 163 970 1,133 D $9.15 162 850 1,012 D $16.30 210 878 1,088 D 1700 - 1800 $2.30 196 302 498 B $5.45 171 866 1,037 D $5.45 136 981 1,117 D $5.45 176 1,003 1,179 D $8.10 217 1,006 1,223 E 1800 - 1900 $2.30 241 312 553 B $5.45 235 930 1,165 D $5.45 202 990 1,192 D $5.45 233 1,023 1,256 E $5.45 234 956 1,190 D 1900 - 2000 $2.30 246 357 603 B $2.30 192 570 762 B $2.30 203 800 1,003 D $4.25 163 734 897 C $4.25 232 813 1,045 D PM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS 1400 - 1500 $5.45 164 964 1,128 D $5.45 168 995 1,163 D $9.15 207 1,055 1,262 E $11.20 180 1,129 1,309 F $26.80 230 1,076 1,306 F 1500 - 1600 $9.15 214 948 1,162 D $11.20 204 916 1,120 D $14.25 156 804 960 C $17.30 215 943 1,158 D $26.50 252 969 1,221 E 1600 - 1700 $7.05 218 896 1,114 D $7.05 241 1,223 1,464 F $7.05 195 952 1,147 D $9.15 162 954 1,116 D $16.30 241 953 1,194 D 1700 - 1800 $5.45 190 881 1,071 D $5.45 154 923 1,077 D $5.45 178 929 1,107 D $5.45 171 922 1,093 D $8.10 214 1,010 1,224 E 1800 - 1900 $4.25 214 843 1,057 D $5.45 203 930 1,133 D $5.45 211 968 1,179 D $5.45 204 1,008 1,212 E $5.45 278 1,013 1,291 E 1900 - 2000 $2.30 163 505 668 B $2.30 198 762 960 C $2.30 218 881 1,099 D $4.25 187 908 1,095 D $4.25 266 887 1,153 D PM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS 1400 - 1500 $5.45 172 1,034 1,206 E $5.45 157 1,023 1,180 D $9.15 179 1,092 1,271 E $11.20 177 1,020 1,197 D $26.80 211 1,062 1,273 E 1500 - 1600 $9.15 221 929 1,150 D $11.20 208 924 1,132 D $14.25 214 961 1,175 D $17.30 215 899 1,114 D $26.50 226 960 1,186 D 1600 - 1700 $7.05 171 909 1,080 D $7.05 183 841 1,024 D $7.05 181 902 1,083 D $9.15 187 948 1,135 D $16.30 250 929 1,179 D 1700 - 1800 $5.45 180 896 1,076 D $5.45 169 923 1,092 D $5.45 170 956 1,126 D $5.45 192 922 1,114 D $8.10 239 990 1,229 E 1800 - 1900 $4.25 200 891 1,091 D $5.45 191 949 1,140 D $5.45 221 896 1,117 D $5.45 250 919 1,169 D $5.45 284 991 1,275 E 1900 - 2000 $2.30 167 608 775 B $2.30 207 830 1,037 D $2.30 251 855 1,106 D $4.25 240 886 1,126 D $4.25 289 796 1,085 D PM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS 1400 - 1500 $5.45 165 998 1,163 D $5.45 175 1,109 1,284 E $9.15 206 1,079 1,285 E $11.20 213 1,139 1,352 F 1500 - 1600 $9.15 179 950 1,129 D $11.20 220 915 1,135 D $14.25 213 907 1,120 D $17.30 245 994 1,239 E 1600 - 1700 $7.05 164 944 1,108 D $7.05 175 933 1,108 D $7.05 186 896 1,082 D $9.15 176 995 1,171 D 1700 - 1800 $5.45 157 971 1,128 D $5.45 156 894 1,050 D $5.45 191 937 1,128 D $5.45 171 1,040 1,211 E 1800 - 1900 $4.25 198 800 998 C $5.45 221 913 1,134 D $5.45 229 944 1,173 D $5.45 215 979 1,194 D 1900 - 2000 $2.30 180 539 719 B $2.30 198 746 944 C $2.30 211 751 962 C $4.25 184 846 1,030 D 09/09/21 Friday 09/10/21 Thursday 09/16/21 Friday 09/17/21 Thursday Monday 09/06/21 Tuesday 09/07/21 Wednesday 09/08/21 Wednesday 09/01/21 Thursday 09/02/21 Friday 09/03/21Monday08/30/21 Tuesday 08/31/21 Thursday Wednesday 09/15/21Monday09/13/21 Tuesday 09/14/21 Monday 09/20/21 Tuesday 09/21/21 Wednesday 09/22/21 Thursday 09/23/21 Friday 09/24/21 09/30/21 Friday 10/01/2109/29/21Monday09/27/21 Tuesday 09/28/21 Wednesday 60 15 Eastbound PM Peak - County Line to 15 SB Ontario PM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS 1400 - 1500 $5.45 96 713 809 C $5.45 109 751 860 C $5.45 145 646 791 B 1500 - 1600 $5.45 118 710 828 C $5.45 100 656 756 B $5.45 148 589 737 B 1600 - 1700 $5.45 112 671 783 B $5.45 88 619 707 B $3.00 133 571 704 B 1700 - 1800 $5.45 94 583 677 B $5.45 90 603 693 B $3.00 101 576 677 B 1800 - 1900 $3.00 111 620 731 B $3.00 133 708 841 C $3.00 140 499 639 B 1900 - 2000 $3.00 129 506 635 B $3.00 149 616 765 B $3.00 187 516 703 B PM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS 1400 - 1500 $2.00 112 241 353 A $5.45 103 713 816 C $5.45 113 701 814 C $5.45 114 769 883 C $5.45 105 710 815 C 1500 - 1600 $2.00 117 237 354 A $5.45 108 705 813 C $5.45 103 682 785 B $5.45 125 708 833 C $5.45 113 636 749 B 1600 - 1700 $2.00 116 228 344 A $5.45 90 660 750 B $5.45 92 624 716 B $5.45 87 579 666 B $3.00 121 650 771 B 1700 - 1800 $2.00 116 167 283 A $3.00 87 639 726 B $5.45 85 652 737 B $5.45 87 675 762 B $3.00 91 582 673 B 1800 - 1900 $2.00 146 189 335 A $3.00 123 587 710 B $3.00 113 681 794 B $3.00 119 666 785 B $3.00 136 578 714 B 1900 - 2000 $2.00 140 211 351 A $3.00 95 470 565 B $3.00 122 612 734 B $3.00 90 578 668 B $3.00 139 549 688 B PM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS 1400 - 1500 $5.45 103 707 810 C $5.45 110 744 854 C $5.45 99 748 847 C $5.45 116 765 881 C $5.45 125 689 814 C 1500 - 1600 $5.45 123 629 752 B $5.45 138 691 829 C $5.45 89 577 666 B $5.45 129 655 784 B $5.45 144 594 738 B 1600 - 1700 $3.00 98 668 766 B $5.45 35 208 243 A $5.45 113 712 825 C $5.45 104 624 728 B $3.00 127 605 732 B 1700 - 1800 $3.00 99 634 733 B $3.00 72 644 716 B $5.45 115 649 764 B $5.45 81 607 688 B $3.00 130 608 738 B 1800 - 1900 $3.00 115 595 710 B $3.00 121 708 829 C $3.00 127 739 866 C $3.00 119 683 802 C $3.00 146 625 771 B 1900 - 2000 $2.00 99 367 466 B $3.00 150 642 792 B $3.00 155 637 792 B $3.00 162 731 893 C $3.00 178 577 755 B PM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS 1400 - 1500 $5.45 122 715 837 C $5.45 92 738 830 C $5.45 111 780 891 C $5.45 115 759 874 C $5.45 126 752 878 C 1500 - 1600 $5.45 120 717 837 C $5.45 119 710 829 C $5.45 106 700 806 C $5.45 113 647 760 B $5.45 126 612 738 B 1600 - 1700 $3.00 92 621 713 B $5.45 93 618 711 B $5.45 87 644 731 B $5.45 99 642 741 B $3.00 123 609 732 B 1700 - 1800 $3.00 87 596 683 B $3.00 78 685 763 B $5.45 84 621 705 B $5.45 96 578 674 B $3.00 120 621 741 B 1800 - 1900 $3.00 120 624 744 B $3.00 120 646 766 B $3.00 127 671 798 B $3.00 145 672 817 C $3.00 134 583 717 B 1900 - 2000 $2.00 127 457 584 B $3.00 123 640 763 B $3.00 160 627 787 B $3.00 168 609 777 B $3.00 166 564 730 B PM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS 1400 - 1500 $5.45 97 675 772 B $5.45 108 774 882 C $5.45 133 801 934 C $5.45 141 771 912 C 1500 - 1600 $5.45 111 734 845 C $5.45 118 699 817 C $5.45 121 709 830 C $5.45 112 762 874 C 1600 - 1700 $3.00 110 676 786 B $5.45 92 658 750 B $5.45 90 645 735 B $5.45 77 672 749 B 1700 - 1800 $3.00 92 640 732 B $3.00 103 639 742 B $5.45 106 594 700 B $5.45 91 673 764 B 1800 - 1900 $3.00 107 613 720 B $3.00 136 704 840 C $3.00 151 676 827 C $3.00 114 696 810 C 1900 - 2000 $2.00 110 406 516 B $3.00 148 552 700 B $3.00 154 516 670 B $3.00 151 599 750 B 09/30/21 Friday 10/01/21Monday 09/27/21 Tuesday 09/28/21 Wednesday 09/29/21 Thursday Thursday 09/02/21 Friday 09/03/21Monday08/30/21 Tuesday 08/31/21 Wednesday 09/01/21 Monday 09/13/21 Tuesday 09/14/21 Wednesday 09/15/21 Wednesday 09/08/21 Thursday 09/09/21 Friday 09/10/21Monday09/06/21 Tuesday 09/07/21 Monday 09/20/21 Tuesday 09/21/21 Thursday 09/16/21 Friday 09/17/21 Wednesday 09/22/21 Thursday 09/23/21 Friday 09/24/21 61 16 RCTC WESTBOUND PEAK-HOUR VOLUMES Westbound AM Peak - McKinley to County Line AM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS 0400 - 0500 $4.25 207 435 642 B $4.25 206 447 653 B $2.30 156 420 576 B 0500 - 0600 $11.20 382 1146 1,528 F $10.15 362 1,094 1,456 F $7.05 250 1,040 1,290 E 0600 - 0700 $16.95 293 1164 1,457 F $15.95 271 1,112 1,383 F $9.10 262 1,112 1,374 F 0700 - 0800 $12.95 327 1413 1,740 F $11.95 345 1,337 1,682 F $8.05 285 1,278 1,563 F 0800 - 0900 $9.05 198 1569 1,767 F $8.05 197 1,474 1,671 F $4.25 145 1,095 1,240 E 0900 - 1000 $5.45 125 1196 1,321 E $5.45 143 1,178 1,321 E $4.25 134 774 908 C AM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS 0400 - 0500 $1.60 13 27 40 A $4.25 181 465 646 B $4.25 184 435 619 B $4.25 184 454 638 B $2.30 169 454 623 B 0500 - 0600 $1.60 31 52 83 A $11.20 334 1,190 1,524 F $11.20 325 1,158 1,483 F $10.15 312 1,249 1,561 F $7.05 284 1,017 1,301 E 0600 - 0700 $1.60 31 101 132 A $16.95 287 1,149 1,436 F $16.95 263 1,097 1,360 F $15.95 251 1,181 1,432 F $9.10 280 1,202 1,482 F 0700 - 0800 $1.60 80 171 251 A $12.95 311 1,420 1,731 F $12.95 325 1,428 1,753 F $11.95 302 1,410 1,712 F $8.05 306 1,381 1,687 F 0800 - 0900 $1.60 166 306 472 B $9.05 205 1,488 1,693 F $9.05 176 1,457 1,633 F $8.05 184 1,474 1,658 F $4.25 165 1,349 1,514 F 0900 - 1000 $2.30 278 512 790 B $5.45 179 1,495 1,674 F $5.45 193 1,436 1,629 F $5.45 153 1,286 1,439 F $4.25 145 996 1,141 D AM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS 0400 - 0500 $4.25 186 477 663 B $4.25 193 514 707 B $4.25 208 571 779 B $4.25 187 515 702 B $2.30 148 448 596 B 0500 - 0600 $11.20 349 1,122 1,471 F $11.20 324 1,066 1,390 F $11.20 303 1,227 1,530 F $10.15 332 1,192 1,524 F $7.05 289 1,116 1,405 F 0600 - 0700 $15.95 290 1,117 1,407 F $16.95 292 1,064 1,356 F $16.95 254 1,215 1,469 F $15.95 301 1,064 1,365 F $9.10 288 1,087 1,375 F 0700 - 0800 $12.95 306 1,330 1,636 F $12.95 350 1,347 1,697 F $12.95 304 1,327 1,631 F $11.95 380 1,385 1,765 F $8.05 345 1,375 1,720 F 0800 - 0900 $8.05 195 1,404 1,599 F $9.05 203 1,382 1,585 F $9.05 227 1,519 1,746 F $8.05 207 1,458 1,665 F $4.25 166 1,219 1,385 F 0900 - 1000 $5.45 130 1,114 1,244 E $5.45 170 1,465 1,635 F $5.45 173 1,130 1,303 E $5.45 129 1,071 1,200 D $4.25 142 834 976 C AM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS 0400 - 0500 $4.25 216 454 670 B $4.25 239 608 847 C $4.25 205 524 729 B $4.25 191 510 701 B $2.30 143 476 619 B 0500 - 0600 $11.20 342 1,202 1,544 F $11.20 371 1,167 1,538 F $11.20 339 1,212 1,551 F $10.15 356 1,150 1,506 F $7.05 322 1,174 1,496 F 0600 - 0700 $15.95 287 1,192 1,479 F $16.95 246 957 1,203 E $16.95 316 1,132 1,448 F $15.95 335 1,100 1,435 F $9.10 270 1,226 1,496 F 0700 - 0800 $12.95 330 1,400 1,730 F $12.95 408 1,297 1,705 F $12.95 296 1,394 1,690 F $11.95 329 1,309 1,638 F $8.05 242 1,300 1,542 F 0800 - 0900 $8.05 221 1,440 1,661 F $9.05 222 1,508 1,730 F $9.05 163 1,504 1,667 F $8.05 207 1,464 1,671 F $4.25 153 1,255 1,408 F 0900 - 1000 $5.45 143 1,043 1,186 D $5.45 140 1,391 1,531 F $5.45 165 1,271 1,436 F $5.45 136 1,000 1,136 D $4.25 148 882 1,030 D AM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS 0400 - 0500 $4.25 176 440 616 B $4.25 216 465 681 B $4.25 200 495 695 B $4.25 182 482 664 B 0500 - 0600 $11.20 265 997 1,262 E $11.20 363 1,223 1,586 F $11.20 323 1,158 1,481 F $10.15 342 1,178 1,520 F 0600 - 0700 $15.95 291 1,102 1,393 F $16.95 327 1,142 1,469 F $16.95 337 1,143 1,480 F $15.95 277 1,175 1,452 F 0700 - 0800 $12.95 290 1,407 1,697 F $12.95 291 1,304 1,595 F $12.95 333 1,361 1,694 F $11.95 317 1,318 1,635 F 0800 - 0900 $8.05 187 1,497 1,684 F $9.05 130 1,499 1,629 F $9.05 197 1,492 1,689 F $8.05 150 1,422 1,572 F 0900 - 1000 $5.45 122 1,004 1,126 D $5.45 134 1,173 1,307 E $5.45 134 1,180 1,314 E $5.45 163 1,271 1,434 F 09/10/21Thursday 09/23/21 Friday 09/24/21 Monday 09/06/21 Tuesday 09/07/21 Wednesday 09/08/21 Wednesday 09/01/21 Thursday 09/02/21 Friday 09/03/21Monday08/30/21 Tuesday 08/31/21 09/09/21 Friday Monday 09/20/21 Tuesday 09/21/21 Wednesday 09/22/21 Wednesday 09/15/21 Thursday 09/16/21 Friday 09/17/21Monday09/13/21 Tuesday 09/14/21 Thursday 09/30/21 Friday 10/01/21ThursdayMonday09/27/21 Tuesday 09/28/21 Wednesday 09/29/21 62 17 Westbound AM Peak - I-15 North to County Line AM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS 0400 - 0500 $3.00 141 474 615 B $3.00 135 441 576 B $2.00 94 383 477 B 0500 - 0600 $7.00 225 931 1,156 D $7.00 229 915 1,144 D $5.45 128 852 980 C 0600 - 0700 $9.00 222 1265 1,487 F $8.00 234 1,296 1,530 F $5.45 185 1,032 1,217 E 0700 - 0800 $9.00 213 1304 1,517 F $7.00 211 1,238 1,449 F $5.45 156 1,003 1,159 D 0800 - 0900 $6.45 93 1150 1,243 E $5.45 121 1,213 1,334 E $3.00 88 857 945 C 0900 - 1000 $3.00 101 900 1,001 D $3.00 84 885 969 C $3.00 97 633 730 B AM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS 0400 - 0500 $2.00 35 35 70 A $3.00 116 540 656 B $3.00 123 481 604 B $3.00 109 469 578 B $2.00 104 442 546 B 0500 - 0600 $2.00 31 62 93 A $7.00 174 992 1,166 D $7.00 171 979 1,150 D $7.00 169 1,050 1,219 E $5.45 175 902 1,077 D 0600 - 0700 $2.00 30 95 125 A $9.00 231 1,282 1,513 F $9.00 221 1,378 1,599 F $8.00 200 1,355 1,555 F $5.45 184 1,184 1,368 E 0700 - 0800 $2.00 37 134 171 A $9.00 212 1,360 1,572 F $9.00 206 1,351 1,557 F $7.00 196 1,344 1,540 F $5.45 185 1,150 1,335 E 0800 - 0900 $2.00 69 163 232 A $6.45 112 1,175 1,287 E $6.45 119 1,221 1,340 E $5.45 122 1,156 1,278 E $3.00 94 1,002 1,096 D 0900 - 1000 $2.00 138 304 442 B $3.00 119 992 1,111 D $3.00 130 1,067 1,197 D $3.00 101 894 995 C $3.00 81 744 825 C AM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS 0400 - 0500 $3.00 143 480 623 B $3.00 128 480 608 B $3.00 111 509 620 B $3.00 107 461 568 B $2.00 98 427 525 B 0500 - 0600 $7.00 222 1,009 1,231 E $7.00 185 1,040 1,225 E $7.00 191 1,029 1,220 E $7.00 201 1,050 1,251 E $5.45 159 950 1,109 D 0600 - 0700 $8.00 250 1,260 1,510 F $9.00 262 1,308 1,570 F $9.00 193 1,339 1,532 F $8.00 261 1,293 1,554 F $5.45 234 1,156 1,390 E 0700 - 0800 $8.00 209 1,241 1,450 F $9.00 209 1,331 1,540 F $9.00 217 1,346 1,563 F $7.00 232 1,290 1,522 F $5.45 206 1,124 1,330 E 0800 - 0900 $5.45 127 1,169 1,296 E $6.45 154 1,343 1,497 F $6.45 130 1,169 1,299 E $5.45 126 1,177 1,303 E $3.00 119 879 998 C 0900 - 1000 $3.00 90 860 950 C $3.00 93 1,076 1,169 D $3.00 112 872 984 C $3.00 91 803 894 C $3.00 124 720 844 C AM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS 0400 - 0500 $3.00 131 481 612 B $3.00 137 498 635 B $3.00 136 493 629 B $3.00 120 508 628 B $2.00 82 451 533 B 0500 - 0600 $7.00 214 954 1,168 D $7.00 220 1,078 1,298 E $7.00 188 1,131 1,319 E $7.00 222 1,133 1,355 E $5.45 166 986 1,152 D 0600 - 0700 $8.00 213 1,292 1,505 F $9.00 243 1,121 1,364 E $9.00 251 1,384 1,635 F $8.00 256 1,320 1,576 F $5.45 201 1,147 1,348 E 0700 - 0800 $8.00 215 1,322 1,537 F $9.00 229 1,175 1,404 F $9.00 199 1,325 1,524 F $7.00 188 1,269 1,457 F $5.45 137 1,084 1,221 E 0800 - 0900 $5.45 138 1,139 1,277 E $6.45 161 1,455 1,616 F $6.45 92 1,107 1,199 D $5.45 125 1,176 1,301 E $3.00 105 951 1,056 D 0900 - 1000 $3.00 114 832 946 C $3.00 97 942 1,039 D $3.00 113 1,021 1,134 D $3.00 102 839 941 C $3.00 110 722 832 C AM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS 0400 - 0500 $3.00 145 495 640 B $3.00 152 474 626 B $3.00 142 475 617 B $3.00 113 499 612 B 0500 - 0600 $7.00 214 1,069 1,283 E $7.00 204 1,096 1,300 E $7.00 185 1,152 1,337 E $7.00 181 1,096 1,277 E 0600 - 0700 $8.00 235 1,288 1,523 F $9.00 281 1,378 1,659 F $9.00 266 1,289 1,555 F $8.00 265 1,347 1,612 F 0700 - 0800 $8.00 177 1,265 1,442 F $9.00 196 1,303 1,499 F $9.00 207 1,317 1,524 F $7.00 191 1,211 1,402 F 0800 - 0900 $5.45 131 1,154 1,285 E $6.45 101 1,258 1,359 E $6.45 106 1,137 1,243 E $5.45 110 1,215 1,325 E 0900 - 1000 $3.00 102 797 899 C $3.00 107 868 975 C $3.00 94 937 1,031 D $3.00 112 1,006 1,118 D Monday 09/27/21 Tuesday 09/28/21 Wednesday 09/29/21 Thursday 09/30/21 Friday 10/01/21 Thursday 09/02/21 Friday 09/03/21Monday08/30/21 Tuesday 08/31/21 Wednesday 09/01/21 Monday 09/13/21 Tuesday 09/14/21 Wednesday 09/15/21 Wednesday 09/08/21 Thursday 09/09/21 Friday 09/10/21Monday09/06/21 Tuesday 09/07/21 Thursday 09/16/21 Friday 09/17/21 Thursday 09/23/21 Friday 09/24/21Monday09/20/21 Tuesday 09/21/21 Wednesday 09/22/21 63 18 RCTC OPERATIONAL HIGHLIGHTS On-Road Operations RCTC Freeway Service Patrol responded to 127 calls during the month of September. Of those calls, 88 were to assist disabled vehicles, 13 calls to remove debris, and 26 were in response to accidents in the Express Lanes. 91 Express Lanes BOS Development Update In February, Cofiroute USA, LLC (CUSA) notified OCTA and the Riverside County Transportation Commission (RCTC) of a delay to the implementation of the new BOS for the 91 Express Lanes for both Orange and Riverside counties as a result of the COVID-19 pandemic. CUSA is the current operator of the 91 Express Lanes for both OCTA and RCTC and is the firm selected for the design, development, and implementation of the new BOS, as well as the customer service center operation. To address the potential delay of transitioning to the new operating agreement, in October 2019, an amendment to the existing operating agreement was executed which allowed for six one-month extension periods. In September 2021, OCTA and RCTC (Agencies) provided notice to CUSA that the Agencies will be exercising the fourth of the six one-month extension period, which will commence October 1, 2021 through October 31, 2021. Agencies' staff have been continuing to work with CUSA to meet the amended go-live date of September 29, 2021. Subsequently, the Agencies were informed that the go-live date will be delayed. The Agencies have been working with CUSA to determine when the revised go-live date is expected and will then ask CUSA to provide an approved implementation schedule for go-live. The Agencies intend to exercise the one-month options until the transition to the new contract occurs. 64 19 FINANCIAL HIGHLIGHTS RCTC RCTC 91 Express Lanes Operating Statement 9/30/2021 Description Budget Dollar $ Percent (%) Operating revenues: Toll Revenue 14,094,428.84$ 8,958,750.00$ 5,135,678.84$ 57.3 Fee Revenue 1,751,276.25 1,429,225.00 322,051.25 22.5 Total operating revenues 15,845,705.09 10,387,975.00 5,457,730.09 52.5 Operating expenses: Salaries and Benefits 111,025.00 213,200.00 102,175.00 47.9 Legal Services 9,028.62 51,250.00 42,221.38 82.4 Advisory Services (284.34) 2 1,250.00 1,534.34 122.7 Audit and Accounting Fees - 9,000.00 9,000.00 100.0 Service Fees - 4,675.00 4,675.00 100.0 Other Professional Services 78,598.20 314,875.00 236,276.80 75.0 Lease Expense 65,505.92 79,775.00 14,269.08 17.9 Operations 393,742.92 904,450.00 510,707.08 56.5 Utilities 3,294.90 16,275.00 12,980.10 79.8 Supplies and Materials 156.19 8,375.00 8,218.81 98.1 Membership and Subscription Fees - 7,500.00 7,500.00 100.0 Office Equipment & Furniture (Non-Capital)- 20,000.00 20,000.00 100.0 Maintenance/Repairs 34,489.30 77,150.00 42,660.70 55.3 Training Seminars and Conferences 1,127.60 400.00 (727.60) (181.9) Transportation Expenses - 625.00 625.00 100.0 Lodging - 325.00 325.00 100.0 Meals - 750.00 750.00 100.0 Other Staff Expenses - 75.00 75.00 100.0 Advertising - 53,750.00 53,750.00 100.0 Program Management 5,876.85 20,775.00 14,898.15 71.7 Program Operations 125,948.29 2,093,550.00 1,967,601.71 94.0 Litigation Settlement 687.06 - (687.06) N/A Furniture & Equipment - 18,750.00 18,750.00 100.0 Improvements 24,997.50 13,750.00 (11,247.50) (81.8) Bad Debt Expense 25,018.55 - (25,018.55) N/A Total operating expenses 879,212.56 3,910,525.00 3,031,312.44 77.5 Operating income (loss)14,966,492.53 6,477,450.00 8,489,042.53 131.1 Nonoperating revenues (expenses): Interest Revenue 179,802.48 37,375.00 142,427.48 (381.1) Other Miscellaneous Revenue 9.44 - 9.44 N/A Principal Expense - - - N/A Interest Expense (5,858,418.00) (2,260,225.00) (3,598,193.00) 159.2 Total nonoperating revenues (expenses)(5,678,606.08) (2,222,850.00) (3,455,756.08) (155.5) Transfers In - - - N/A Transfers Out - (268,675.00) 268,675.00 (100.0) Net income (loss) 9,287,886.45$ 3,985,925.00$ 5,301,961.45$ 133.0 1 Unaudited 2 Negatives are the result of FY21 accruals YTD as of : YTD Variance Actual1 65 20 JOINT AGENCY TRIP AND REVENUE STATISTICS JOINT AGENCY TRAFFIC STATISTICS MULTI AGENCY TRIP AND REVENUE STATISTICS MONTH ENDING September 30, 2021 MTD Transactions by Agency Transactions Using Both Segments % Using Both Segments Revenue Westbound OCTA 858,881 463,116 54%$2,444,659 RCTC 783,840 463,116 59%$2,996,097 I -15 335,276 263,717 79%$1,138,944 McKinley 448,564 199,399 44%$1,857,153 Eastbound OCTA 808,424 486,726 60%$2,802,707 RCTC 645,120 486,726 75%$2,253,813 I -15 248,156 195,281 79%$629,397 McKinley 396,964 291,445 73%$1,624,417 66 21 JOINT AGENCY PERFORMANCE MEASURES CUSA continues to experience staffing impacts related to employee attrition and employees out on leave, which impacted the Call Center performance. Due to these impacts, CUSA was out of compliance for average call wait time and call abandonment rate for the month of September. CUSA has taken several steps, such as increasing hourly pay rates, providing retention incentives, and engaging temporary staffing service providers, to mitigate the impacts to staffing that are impacting operations. CUSA cites the national staffing shortage and extended leave taken under the Coronavirus Aid, Relief, and Economic Security ACT as reasons for the staffing shortage to date. The Agencies are working closely with CUSA to restore the level of customer service. Sep-21 Performance CUSTOMER SERVICE Call Wait Time Monthly Not to exceed 2 minutes 8:58 Abandon Rate Monthly No more than 4.0% 12.5% Customer Satisfaction Monthly At least 75 outbound calls 75 VIOLATION PROCESSING Response Time Monthly Within 2 business days of receipt 1.4 CUSA Violation Collection Rate Quarterly 70% or more 60% CUSA Violation Collection Rate Annually 74% or more TRAFFIC OPERATIONS Initial & Secondary Reviews Monthly Equal to or less than 15 days 2.5 * Plate Misread Errors Monthly Equal to or less than 0.4% 0.04% ACCOUNTING Monthly No more than 3 0 Monthly No more than 3 0 INFORMATION TECHNOLOGY Back-office System Uptime Monthly 99% Availability 100% Network Uptime Monthly 99% Availability 100% CUSA = Cofiroute USA; CAS = OCTA Customer Assistance Specialists * Plate Misread Error performance is current after a 60-day hold-back period; therefore, percentage reported here is for two months prior to the month of this report. OCTA Exceptions RCTC Exceptions REPORTING REQUIREMENT Reporting P eriod PERFORMANCE STANDARD 67 22 JOINT AGENCY TRANSPONDER DISTRIBUTION Tags % of Total Tags % of Total Issued To New Accounts 0 #DIV/0!0 #DIV/0!0 #DIV/0! Additional Tags to Existing Accounts 0 #DIV/0!0 #DIV/0!0 #DIV/0! Replacement Transponders 0 #DIV/0!0 #DIV/0!0 #DIV/0! Total Issued 0 0 0 Returned Account Closures 2 0.3% 19 1.5% 9 0.8% Accounts Downsizing 786 99.5% 1,090 86.6% 1,158 95.1% Defective Transponders 2 0.3% 149 11.8% 50 4.1% Total Returned 790 1,258 1,218 FY 2021-22T21 TRANSPONDER DISTRIBUTION September-21 August-21 Average To-Date Tags % of Total Tags % of Total Issued To New Accounts 12,870 67.0% 18,848 98.5% 13,633 85.5% Additional Tags to Existing Accounts 6,296 32.8% 265 1.4% 2,299 14.4% Replacement Transponders 36 0.2% 31 0.2% 22 0.1% Total Issued 19,202 19,144 15,954 Returned Account Closures Accounts Downsizing Defective Transponders Total Returned 6C TRANSPONDER DISTRIBUTION September-21 August-21 FY 2021-22 Average To-Date 68 23 At the end of September 2021, the 91 Express Lanes had 157,794 active customer accounts and 613,948 transponders classified as assigned. Number of Accounts by FY As of September 30, 2021 Incoming Email Activity During September, the Anaheim Processing Center received 3,936 emails. 69 Orange County Transportation Authority Riverside County Transportation Commission Status Report October 2021 As of October 31, 2021 ATTACHMENT 4 70 2 Table of Contents Operations Overview OCTA ............................................................................................ 3 Traffic and Revenue Statistics for OCTA ......................................................................... 3 OCTA Traffic and Revenue Summary ............................................................................. 5 OCTA Eastbound Peak-Hour Volumes ........................................................................... 6 OCTA Westbound Peak-Hour Volumes .......................................................................... 7 OCTA Operational Highlights .......................................................................................... 8 Financial Highlights OCTA ............................................................................................ 10 Operations Overview RCTC .......................................................................................... 11 Traffic and Revenue Statistics for RCTC ....................................................................... 11 RCTC Traffic and Revenue Summary ........................................................................... 13 RCTC Peak-Hour Volumes ........................................................................................... 14 RCTC Eastbound Peak-Hour Volumes ......................................................................... 14 RCTC Westbound Peak-Hour Volumes ........................................................................ 16 RCTC Operational Highlights ........................................................................................ 18 Financial Highlights RCTC ............................................................................................ 19 Joint Agency Trip and Revenue Statistics ..................................................................... 20 Joint Agency Traffic Statistics ....................................................................................... 20 Joint Agency Performance Measures............................................................................ 21 Joint Agency Transponder Distribution.......................................................................... 21 Incoming Email Activity ................................................................................................. 22 71 3 OPERATIONS OVERVIEW OCTA TRAFFIC AND REVENUE STATISTICS FOR OCTA Total traffic volume on the 91 Express Lanes for October 2021 was 1,724,399. This represents a daily average of 55,626 vehicles. This is a 30 percent increase in total traffic volume from the same period last year, which totaled 1,326,289 and was the eighth month of the State of California’s stay-at-home orders due to the coronavirus (COVID-19) pandemic. Potential toll revenue for October was $5,324,471, which represents an increase of 23.2 percent from the prior year’s total of $4,322,649. Carpool percentage for October was 22.3 percent as compared to the previous year’s rate of 20.9 percent. As compared to October 2019, traffic volume increased by 12.9 percent and revenue increased by 11.2 percent. Month-to-date traffic and revenue data is summarized in the table below. The following trip and revenue statistics tables represent all trips taken on the Orange County Transportation Authority (OCTA) 91 Express Lanes and associated potential revenue for the month of October 2021. Current Month-to-Date (MTD) as of October 31, 2021 Trips Oct-21 MTD Actual Oct-20 MTD Actual Yr 21-to-Yr 20 % Variance Oct-19 MTD Actual Yr 21-to-Yr 19 % Variance Full Toll Lanes 1,339,489 1,048,523 27.8% 1,167,703 14.7% 3+ Lanes 384,910 277,766 38.6% 359,588 7.0% Total Gross Trips 1,724,399 1,326,289 30.0% 1,527,291 12.9% Revenue Full Toll Lanes $5,274,459 $4,269,601 23.5% $4,718,326 11.8% 3+ Lanes $50,011 $53,048 (5.7%)$70,758 (29.3%) Total Gross Revenue $5,324,471 $4,322,649 23.2% $4,789,084 11.2% Average Revenue per Trip Average Full Toll Lanes $3.94 $4.07 (3.2%)$4.04 (2.5%) Average 3+ Lanes $0.13 $0.19 (31.6%)$0.20 (35.0%) Average Gross Revenue $3.09 $3.26 (5.2%)$3.14 (1.6%) 72 4 The 2021 fiscal year-to-date traffic volume increased by 44.3 percent and potential toll revenue increased by 37.2 percent, when compared with the same period last year. Year-to-date average revenue per trip is $3.09. Fiscal year-to-date traffic and revenue data are summarized in the table below. The following trip and revenue statistics tables represent all trips taken on the OCTA 91 Express Lanes and associated potential revenue for the months of July 2021 through October 2021. Fiscal Year (FY) 2020-21 Year-to-Date (YTD) as of October 31, 2021 Trips FY 2021-22 YTD Actual FY 2020-21 YTD Actual Yr-to-Yr % Variance Full Toll Lanes 5,299,988 3,699,331 43.3% 3+ Lanes 1,542,588 1,043,790 47.8% Total Gross Trips 6,842,576 4,743,121 44.3% Revenue Full Toll Lanes $20,931,676 $15,190,317 37.8% 3+ Lanes $200,873 $210,582 (4.6%) Total Gross Revenue $21,132,549 $15,400,899 37.2% Average Revenue per Trip Average Full Toll Lanes $3.95 $4.11 (3.9%) Average 3+ Lanes $0.13 $0.20 (35.0%) Average Gross Revenue $3.09 $3.25 (4.9%) 73 5 OCTA Traffic and Revenue Summary The chart below reflects the total trips breakdown between full toll trips and high-occupancy vehicle (HOV3+) trips for FY 2021-22 on a monthly basis. The chart below reflects the gross potential revenue breakdown between full toll trips and HOV3+ trips for FY 2021-22 on a monthly basis. 74 6 OCTA EASTBOUND PEAK-HOUR VOLUMES Peak-hour traffic in the eastbound direction reached or exceeded 90 percent of defined capacity 13 times during the month of October 2021. As demonstrated on the next chart, westbound peak-hour traffic volumes top out at 85 percent of defined capacity. PM Time Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. 1400 - 1500 $8.35 457 2,913 86% 1500 - 1600 $7.90 545 2,892 85% 1600 - 1700 $7.45 410 2,685 79% 1700 - 1800 $6.75 445 2,766 81% 1800 - 1900 $6.75 596 2,741 81% 1900 - 2000 $6.25 624 2,299 68% PM Time Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. 1400 - 1500 $5.30 413 2,761 81% $5.30 360 2,667 78% $5.30 373 2,995 88% $7.70 428 2,953 87% $8.35 456 2,832 83% 1500 - 1600 $5.65 518 2,999 88% $4.75 497 3,014 89% $7.45 555 2,946 87%$7.45 538 3,254 96% $7.90 630 3,126 92% 1600 - 1700 $4.35 414 3,132 92%$4.50 388 2,997 88% $6.50 389 2,899 85% $7.00 396 3,012 89% $7.45 458 2,981 88% 1700 - 1800 $4.95 415 2,695 79% $4.90 355 2,517 74% $5.40 415 2,729 80% $6.70 460 2,878 85% $6.75 475 2,763 81% 1800 - 1900 $5.65 516 2,579 76% $4.05 516 2,748 81% $4.05 546 2,886 85% $4.50 572 2,927 86% $6.75 577 2,456 72% 1900 - 2000 $3.95 354 1,517 45% $3.95 564 2,526 74% $3.95 481 2,217 65% $5.75 466 2,011 59% $6.25 543 2,039 60% PM Time Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. 1400 - 1500 $5.30 403 2,784 82% $5.30 392 2,680 79%$5.30 388 3,059 90%$7.70 415 2,953 87% $8.35 507 2,811 83% 1500 - 1600 $5.65 556 3,002 88% $4.75 518 3,035 89% $7.45 546 2,930 86% $7.45 486 2,952 87% $7.90 601 2,930 86% 1600 - 1700 $4.35 395 3,072 90%$4.50 382 2,941 87% $6.50 394 3,031 89% $7.00 375 2,761 81% $7.45 454 2,658 78% 1700 - 1800 $4.95 400 2,807 83% $4.90 353 2,547 75% $5.40 402 2,855 84% $6.70 374 2,742 81% $6.75 486 2,833 83% 1800 - 1900 $5.65 528 2,377 70% $4.05 543 2,878 85% $4.05 547 2,954 87% $4.50 560 2,908 86% $6.75 738 2,832 83% 1900 - 2000 $3.95 398 1,593 47% $3.95 557 2,414 71% $3.95 535 2,386 70% $5.75 589 2,537 75% $6.25 710 2,480 73% PM Time Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. 1400 - 1500 $5.30 380 2,688 79% $5.30 397 2,683 79%$5.30 408 3,153 93%$7.70 383 2,925 86% $8.35 470 2,794 82% 1500 - 1600 $5.65 497 2,920 86%$4.75 488 3,053 90%$7.45 522 2,855 84%$7.45 536 3,118 92%$7.90 583 3,008 88% 1600 - 1700 $4.35 464 3,269 96% $4.50 381 3,252 96%$6.50 213 1,655 49% $7.00 393 2,801 82% $7.45 476 2,791 82% 1700 - 1800 $4.95 402 2,707 80% $4.90 327 2,410 71% $5.40 387 2,177 64% $6.70 393 2,745 81% $6.75 431 2,766 81% 1800 - 1900 $5.65 591 2,623 77% $4.05 562 2,846 84% $4.05 524 2,771 82% $4.50 590 2,839 84% $6.75 592 2,768 81% 1900 - 2000 $3.95 476 1,757 52% $3.95 567 2,549 75% $3.95 674 2,735 80% $5.75 560 2,514 74% $6.25 625 2,301 68% PM Time Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. 1400 - 1500 $5.30 378 2,450 72% $5.30 341 2,563 75%$5.30 370 3,099 91%$7.70 366 2,918 86% $8.35 434 2,906 85% 1500 - 1600 $5.65 453 2,489 73% $4.75 479 3,012 89% $7.45 486 2,872 84%$7.45 515 3,049 90%$7.90 591 2,952 87% 1600 - 1700 $4.35 357 2,819 83%$4.50 409 3,318 98%$6.50 378 2,810 83% $7.00 360 2,879 85% $7.45 388 2,555 75% 1700 - 1800 $4.95 335 2,406 71% $4.90 331 2,443 72% $5.40 397 2,812 83% $6.70 453 2,968 87% $6.75 485 2,786 82% 1800 - 1900 $5.65 460 2,119 62% $4.05 562 2,824 83% $4.05 497 2,427 71% $4.50 587 2,883 85% $6.75 628 2,873 85% 1900 - 2000 $3.95 310 1,119 33% $3.95 589 2,438 72% $3.95 645 2,775 82% $5.75 552 2,512 74% $6.25 622 2,370 70% Thursday 09/30/21 Friday 10/01/21 Monday 10/04/21 Tuesday 10/05/21 Wednesday 10/06/21 Monday 09/27/21 Tuesday 09/28/21 Wednesday 09/29/21 Thursday 10/07/21 Friday 10/08/21 Monday 10/11/21 Tuesday 10/12/21 Wednesday 10/13/21 Thursday 10/14/21 Friday 10/15/21 Monday 10/18/21 Tuesday 10/19/21 Wednesday 10/20/21 Thursday 10/21/21 Friday 10/22/21 Monday 10/25/21 Tuesday 10/26/21 Wednesday 10/27/21 Thursday 10/28/21 Friday 10/29/21 75 7 OCTA WESTBOUND PEAK-HOUR VOLUMES AM Time Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. 0400 - 0500 $3.15 382 1,250 37% 0500 - 0600 $4.85 672 2,566 75% 0600 - 0700 $5.10 549 2,583 76% 0700 - 0800 $5.65 444 2,338 69% 0800 - 0900 $5.10 344 2,306 68% 0900 - 1000 $4.20 326 2,189 64% AM Time Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. 0400 - 0500 $3.15 466 1,509 44% $3.15 450 1,420 42% $3.15 453 1,477 43% $3.15 465 1,448 43% $3.15 348 1,204 35% 0500 - 0600 $5.10 705 2,732 80% $5.10 655 2,623 77% $5.10 739 2,765 81% $5.10 718 2,664 78% $4.85 567 2,347 69% 0600 - 0700 $5.30 583 2,698 79% $5.30 581 2,621 77% $5.30 601 2,676 79% $5.30 617 2,708 80% $5.10 518 2,559 75% 0700 - 0800 $5.80 499 2,585 76% $5.80 508 2,626 77% $5.80 507 2,591 76% $5.80 533 2,603 77% $5.65 402 2,176 64% 0800 - 0900 $5.30 277 2,495 73% $5.30 286 2,461 72% $5.30 275 2,454 72% $5.30 271 2,487 73% $5.10 261 2,094 62% 0900 - 1000 $4.20 265 2,169 64% $4.20 247 2,433 72% $4.20 294 2,518 74% $4.20 253 2,225 65% $4.20 244 1,878 55% AM Time Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. 0400 - 0500 $3.15 434 1,379 41% $3.15 433 1,454 43% $3.15 487 1,872 55% $3.15 481 1,553 46% $3.15 379 1,273 37% 0500 - 0600 $5.10 639 2,608 77% $5.10 725 2,701 79% $5.10 753 2,874 85% $5.10 693 2,720 80% $4.85 633 2,469 73% 0600 - 0700 $5.30 534 2,606 77% $5.30 597 2,613 77% $5.30 605 2,703 80% $5.30 550 2,428 71% $5.10 604 2,596 76% 0700 - 0800 $5.80 463 2,511 74% $5.80 530 2,668 78% $5.80 510 2,669 79% $5.80 526 2,744 81% $5.65 520 2,385 70% 0800 - 0900 $5.30 269 2,222 65% $5.30 305 2,590 76% $5.30 263 2,406 71% $5.30 271 2,265 67% $5.10 306 2,238 66% 0900 - 1000 $4.20 346 2,294 67% $4.20 275 2,309 68% $4.20 261 2,331 69% $4.20 289 2,519 74% $4.20 399 2,256 66% AM Time Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. 0400 - 0500 $3.15 467 1,520 45% $3.15 485 1,540 45% $3.15 492 1,507 44% $3.15 495 1,505 44% $3.15 401 1,267 37% 0500 - 0600 $5.10 683 2,720 80% $5.10 699 2,713 80% $5.10 732 2,787 82% $5.10 719 2,743 81% $4.85 612 2,616 77% 0600 - 0700 $5.30 610 2,670 79% $5.30 580 2,624 77% $5.30 629 2,667 78% $5.30 637 2,568 76% $5.10 548 2,542 75% 0700 - 0800 $5.80 486 2,542 75% $5.80 505 2,610 77% $5.80 515 2,779 82% $5.80 495 2,603 77% $5.65 462 2,389 70% 0800 - 0900 $5.30 313 2,499 74% $5.30 269 2,516 74% $5.30 294 2,410 71% $5.30 287 2,251 66% $5.10 263 2,104 62% 0900 - 1000 $4.20 348 2,237 66% $4.20 291 2,520 74% $4.20 293 2,368 70% $4.20 269 2,292 67% $4.20 257 1,920 56% AM Time Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. 0400 - 0500 $3.15 405 1,346 40% $3.15 461 1,408 41% $3.15 453 1,418 42% $3.15 476 1,484 44% $3.15 391 1,301 38% 0500 - 0600 $5.10 620 2,541 75% $5.10 740 2,668 78% $5.10 710 2,725 80% $5.10 743 2,708 80% $4.85 656 2,524 74% 0600 - 0700 $5.30 579 2,379 70% $5.30 635 2,759 81% $5.30 633 2,737 81% $5.30 640 2,740 81% $5.10 613 2,501 74% 0700 - 0800 $5.80 405 2,127 63% $5.80 513 2,628 77% $5.80 533 2,678 79% $5.80 540 2,542 75% $5.65 462 2,219 65% 0800 - 0900 $5.30 211 1,736 51% $5.30 271 2,446 72% $5.30 294 2,408 71% $5.30 282 2,344 69% $5.10 277 2,004 59% 0900 - 1000 $4.20 230 1,555 46% $4.20 247 2,492 73% $4.20 308 2,418 71% $4.20 250 2,423 71% $4.20 228 1,719 51% Monday 10/25/21 Tuesday 10/26/21 Wednesday 10/27/21 Thursday 10/14/21 Friday 10/15/21 10/20/21 Thursday 10/28/21 Friday 10/29/21 Thursday 10/21/21 Friday 10/22/21 10/13/21 Monday 10/18/21 Tuesday 10/19/21 Wednesday Monday 10/11/21 Tuesday 10/12/21 Wednesday 10/06/21 Thursday 10/07/21 Friday 10/08/21Monday 10/04/21 Tuesday 10/05/21 Wednesday 09/29/21 Thursday 09/30/21 Friday 10/01/21Monday 09/27/21 Tuesday 09/28/21 Wednesday 76 8 OCTA OPERATIONAL HIGHLIGHTS 91 Express Lanes Back-Office System (BOS) Development Update In February, Cofiroute USA, LLC (CUSA) notified OCTA and the Riverside County Transportation Commission (RCTC) of a delay to the implementation of the new BOS for the 91 Express Lanes for both Orange and Riverside counties as a result of the COVID-19 pandemic. CUSA is the current operator of the 91 Express Lanes for both OCTA and RCTC and is the firm selected for the design, development, and implementation of the new BOS, as well as the customer service center operation. To address the potential delay of transitioning to the new operating agreement, in October 2019, an amendment to the existing operating agreement was executed which allowed for six one-month extension periods. In October 2021, OCTA and RCTC (Agencies) provided notice to CUSA that the Agencies will be exercising the fifth of the six one-month extension period, which will commence November 1, 2021 through November 30, 2021. Agencies' staff have been continuing to work with CUSA to meet the amended go-live date of September 29, 2021. Subsequently, the Agencies were informed that the go-live date will be delayed. The Agencies have been working with CUSA to determine when the revised go-live date is expected and will then ask CUSA to provide an approved implementation schedule for go-live. The Agencies intend to exercise the one-month options until the transition to the new contract occurs. 91 Express Lanes Toll Entrance Gantries Infrastructure Project Update OCTA entered into an agreement with the California Department of Transportation (Caltrans) to provide construction and construction management services for the 91 Express Lanes Toll Entrance Gantries Infrastructure Project. This project entails constructing new toll gantries infrastructure at the three entrances of the OCTA 91 Express Lanes. Caltrans advertised and awarded the project in March 2021 and May 2021, respectively. In June, the contract was executed and the project kickoff meeting was held in July. Pre-construction activities began in August and was followed with construction activities which commenced in September. The project is anticipated to be completed in December 2021. During the construction period, overnight closures and possibly, a few full weekend closures, will occur. Upon completion of the infrastructure project, Kapsch TrafficCom USA, Inc., the toll lanes system integrator for the 91 Express Lanes, will install new Electronic Toll and Traffic Management system equipment onto the new gantries. Roadway Operations and Maintenance Services Contract In December 2020, an agreement was executed with DeAngelo Brothers, LLC (DBI) for roadway operations and maintenance services for the 91 Express Lanes. DBI is 77 9 responsible for providing Safety Service Patrol (SSP), which will assist stranded motorists, support incident clearance, and remove debris that presents a safety issue. In addition, DBI coordinates, oversees, and provides routine maintenance and repair activities that are to be performed on the facility, such as landscaping, road lighting inspection and repairs, and the replacement of the channelizers. In addition, they coordinate with Caltrans for any routine and emergency maintenance to be performed on the 91 Express Lanes and any construction activities on the general-purpose lanes that impact the toll lanes. On October 22, 2021, staff was notified that DBI closed the company's operations, effective immediately. Staff is putting interim measures in place, such as utilizing Freeway Service Patrol to assist stranded motorists and support incident clearance. Staff is evaluating the next steps and will keep the Board apprised. 78 10 FINANCIAL HIGHLIGHTS OCTA 91 Express Lanes Operating Statement YTD as of : 10/31/2021 Description Actual (1)Budget (1)Dollar $ Percent (%) Operating revenues: Toll Revenue 19,438,927.35$ 13,937,298.00$ 5,501,629.35$ 39.5 Fee Revenue 2,250,948.41 869,277.00 1,381,671.41 158.9 Total operating revenues 21,689,875.76 14,806,575.00 6,883,300.76 46.5 Operating expenses: Contracted Services 1,365,203.08 1,278,656.00 (86,547.08) (6.8) Administrative Fee 901,316.00 1,040,584.00 139,268.00 13.4 Other Professional Services (50,855.63) 1,129,154.00 1,180,009.63 104.5 Credit Card Processing Fees 501,661.44 389,620.00 (112,041.44) (28.8) Toll Road Account Servicing 190,314.36 336,700.00 146,385.64 43.5 Other Insurance Expense 153,443.84 83,300.00 (70,143.84) (84.2) Toll Road Maintenance Supply Repairs 260,607.54 682,890.00 422,282.46 61.8 Patrol Services 292,788.61 366,520.00 73,731.39 20.1 Building Equipment Repairs and Maint 130,618.98 256,074.00 125,455.02 49.0 6C Transponders - 18,750.00 18,750.00 100.0 Other Services (5)(781,125.00) 254,800.00 1,035,925.00 406.6 Utilities 25,863.53 26,664.00 800.47 3.0 Office Expense - 28,031.00 28,031.00 100.0 Bad Debt Expense 36,510.06 - (36,510.06) N/A Miscellaneous (2)12,903.80 35,928.00 23,024.20 64.1 Leases 138,240.13 164,936.00 26,695.87 16.2 Total operating expenses 3,177,490.74 6,092,607.00 2,915,116.26 47.8 Depreciation and Amortization (3)1,078,760.38 - (1,078,760.38) N/A Operating income (loss)17,433,624.64 8,713,968.00 8,719,656.64 100.1 Nonoperating revenues (expenses): Reimbursement from Other Agencies 82,343.90 - 82,343.90 N/A Interest Income 1,036,448.79 573,412.00 463,036.79 80.8 Interest Expense (1,343,087.40) (2,022,413.00) 679,325.60 33.6 Other 566.20 - 566.20 N/A Total nonoperating revenues (expenses)(223,728.51) (1,449,001.00) 1,225,272.49 84.6 Transfers In - - - N/A Transfers Out (4)(1,267,564.90) (1,546,322.00) 278,757.10 18.0 Net income (loss) 15,942,331.23$ 5,718,645.00$ 10,223,686.23$ 178.8 ¹Actual amounts are accounted for on the accrual basis of accounting in an enterprise fund. Budget amounts are accounted for on a modified accrual basis of accounting. ²Miscellaneous expenses include: Bond Insurance Costs, Bank Service Charge, Transponder Materials. ³Depreciation and amortization are not budgeted items. 4Transfers Out: For M2 Project I and Project J expense reimbursements. 5 Litigation settlement was accrued, the negative will be offset once the litigation payment is issued. YTD Variance 79 11 OPERATIONS OVERVIEW RCTC TRAFFIC AND REVENUE STATISTICS FOR RCTC Total traffic volume on the 91 Express Lanes for October 2021 was 1,483,098. This represents a daily average of 47,842 vehicles. This is a 34.5 percent increase in total traffic volume from the same period last year, which totaled 1,102,840 and was the eighth month of the COVID-19 stay-at-home order. Potential toll revenue for October was $5,818,847, which represents an increase of 55.3 percent from the prior year’s total of $3,746,865. Carpool percentage for October was 20.7 percent as compared to the previous year’s rate of 20.2 percent. As compared to October 2019, traffic volume increased by 10.6 percent and revenue decreased by 8.3 percent. Month-to-date traffic and revenue data is summarized in the table below. The following trip and revenue statistics tables represent all trips taken on the Riverside County Transportation Commission (RCTC) 91 Express Lanes and associated potential revenue for the month of October 2021. Current Month-to-Date as of October 31, 2021 Trips OCT-21 MTD Actual Stantec MTD Projected # Variance % Variance OCT-20 MTD Actual Yr-to-Yr % Variance OCT-19 MTD Actual Yr 21-to-Yr 19 % Variance Full Toll Lanes 1,176,616 992,743 183,873 18.5% 879,975 33.7% 1,073,571 9.6% 3+ Lanes 306,482 326,257 (19,775) (6.1%)222,865 37.5% 267,212 14.7% Total Gross Trips 1,483,098 1,319,000 164,098 12.4% 1,102,840 34.5% 1,340,783 10.6% Revenue Full Toll Lanes $5,779,861 $4,321,957 $1,457,904 33.7% $3,705,484 56.0% $6,320,045 (8.5%) 3+ Lanes $38,986 $0 $38,986 $41,381 (5.8%)$26,718 45.9% Total Gross Revenue $5,818,847 $4,321,957 $1,496,890 34.6% $3,746,865 55.3% $6,346,763 (8.3%) Average Revenue per Trip Average Full Toll Lanes $4.91 $4.35 $0.56 12.9% $4.21 16.6% $5.89 (16.6%) Average 3+ Lanes $0.13 $0.00 $0.13 $0.19 (31.6%)$0.10 30.0% Average Gross Revenue $3.92 $3.28 $0.64 19.5% $3.40 15.3% $4.73 (17.1%) 80 12 The 2021 fiscal year-to-date traffic volume increased by 46.4 percent and potential toll revenue increased by 55.8 percent, when compared with the same period last year. Year-to-date average revenue per-trip is $3.64. Fiscal year-to-date traffic and revenue data are summarized in the table below. The following trip and revenue statistics tables represent all trips taken on the RCTC 91 Express Lanes and associated potential revenue for the months of July 2021 through October 2021. FY 2020-21 Year-to-Date as of October 31, 2021 Trips FY 2021-22 YTD Actual Stantec YTD Projected # Variance % Variance FY 2020-21 YTD Actual Yr-to-Yr % Variance Full Toll Lanes 4,620,418 3,839,443 780,975 20.3% 3,158,209 46.3% 3+ Lanes 1,223,707 1,329,143 (105,436) (7.9%)833,863 46.8% Total Gross Trips 5,844,125 5,168,586 675,539 13.1% 3,992,072 46.4% Revenue Full Toll Lanes $21,120,076 $16,537,257 $4,582,819 27.7% $13,517,570 56.2% 3+ Lanes $166,946 $0 $166,946 $147,388 13.3% Total Gross Revenue $21,287,023 $16,537,257 $4,749,765 28.7% $13,664,958 55.8% Average Revenue per Trip Average Full Toll Lanes $4.57 $4.31 $0.26 6.0% $4.28 6.8% Average 3+ Lanes $0.14 $0.00 $0.14 $0.18 (22.2%) Average Gross Revenue $3.64 $3.20 $0.44 13.8% $3.42 6.4% 81 13 RCTC Traffic and Revenue Summary The chart below reflects the total trips broken down between full toll lanes and HOV3+ lanes for FY 2021-22 on a monthly basis. The chart below reflects the gross potential revenue breakdown between full toll lanes and HOV3+ lanes for FY 2021-22 on a monthly basis. 82 14 RCTC PEAK-HOUR VOLUMES In October, several toll rates were adjusted. RCTC evaluates traffic volumes for peak period hours and adjusts rates according to the toll rate policy. RCTC EASTBOUND PEAK-HOUR VOLUMES Eastbound PM Peak - County Line to McKinley PM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS 1400 - 1500 $26.80 215 1,030 1,245 E 1500 - 1600 $26.50 258 904 1,162 D 1600 - 1700 $16.30 211 936 1,147 D 1700 - 1800 $8.10 212 963 1,175 D 1800 - 1900 $5.45 246 935 1,181 D 1900 - 2000 $4.25 303 933 1,236 E PM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS 1400 - 1500 $5.45 172 987 1,159 D $7.05 161 1048 1,209 E $9.15 191 1081 1,272 E $12.25 200 1,086 1,286 E $26.80 210 974 1,184 D 1500 - 1600 $8.45 233 926 1,159 D $10.50 183 898 1,081 D $13.55 194 964 1,158 D $16.60 236 959 1,195 D $26.50 280 901 1,181 D 1600 - 1700 $7.05 163 859 1,022 D $5.45 174 950 1,124 D $7.05 202 914 1,116 D $8.45 200 993 1,193 D $15.60 284 948 1,232 E 1700 - 1800 $5.45 170 874 1,044 D $5.45 151 990 1,141 D $5.45 151 916 1,067 D $5.45 184 988 1,172 D $7.40 222 991 1,213 E 1800 - 1900 $5.45 260 828 1,088 D $5.45 198 873 1,071 D $5.45 234 919 1,153 D $5.45 202 951 1,153 D $5.45 302 931 1,233 E 1900 - 2000 $2.30 147 534 681 B $4.25 233 900 1,133 D $4.25 211 784 995 C $5.45 214 782 996 C $4.25 272 835 1,107 D PM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS 1400 - 1500 $5.45 210 1,038 1,248 E $7.05 169 1,001 1,170 D $9.15 185 1,077 1,262 E $12.25 182 1,055 1,237 E $26.80 220 1,081 1,301 F 1500 - 1600 $8.45 237 925 1,162 D $10.50 223 900 1,123 D $13.55 191 933 1,124 D $16.60 201 975 1,176 D $26.50 257 887 1,144 D 1600 - 1700 $7.05 169 886 1,055 D $5.45 172 869 1,041 D $7.05 191 977 1,168 D $8.45 168 907 1,075 D $15.60 235 898 1,133 D 1700 - 1800 $5.45 193 972 1,165 D $5.45 176 967 1,143 D $5.45 174 950 1,124 D $5.45 153 913 1,066 D $7.40 232 953 1,185 D 1800 - 1900 $5.45 213 800 1,013 D $5.45 220 893 1,113 D $5.45 231 911 1,142 D $5.45 222 930 1,152 D $5.45 306 930 1,236 E 1900 - 2000 $2.30 201 641 842 C $4.25 251 863 1,114 D $4.25 229 819 1,048 D $5.45 248 951 1,199 D $4.25 321 932 1,253 E PM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS 1400 - 1500 $5.45 172 1,039 1,211 E $7.05 166 1,042 1,208 E $9.15 184 1,003 1,187 D $12.25 173 1,047 1,220 E $26.80 226 1,103 1,329 F 1500 - 1600 $8.45 220 907 1,127 D $10.50 191 860 1,051 D $13.55 205 983 1,188 D $16.60 225 875 1,100 D $26.50 251 970 1,221 E 1600 - 1700 $7.05 222 915 1,137 D $5.45 201 965 1,166 D $7.05 115 839 954 C $8.45 176 913 1,089 D $15.60 254 1,021 1,275 E 1700 - 1800 $5.45 186 899 1,085 D $5.45 185 903 1,088 D $5.45 159 854 1,013 D $5.45 155 975 1,130 D $7.40 261 1,034 1,295 E 1800 - 1900 $5.45 262 862 1,124 D $5.45 219 830 1,049 D $5.45 249 981 1,230 E $5.45 206 871 1,077 D $5.45 283 968 1,251 E 1900 - 2000 $2.30 204 591 795 B $4.25 236 872 1,108 D $4.25 260 903 1,163 D $5.45 206 929 1,135 D $4.25 333 876 1,209 E PM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS 1400 - 1500 $5.45 176 924 1,100 D $7.05 171 1,003 1,174 D $9.15 182 1,002 1,184 D $12.25 168 1,072 1,240 E $26.80 193 1,013 1,206 E 1500 - 1600 $8.45 180 697 877 C $10.50 198 861 1,059 D $13.55 198 922 1,120 D $16.60 222 949 1,171 D $26.50 240 884 1,124 D 1600 - 1700 $7.05 154 733 887 C $5.45 184 990 1,174 D $7.05 166 917 1,083 D $8.45 180 933 1,113 D $15.60 222 914 1,136 D 1700 - 1800 $5.45 148 809 957 C $5.45 197 896 1,093 D $5.45 160 943 1,103 D $5.45 173 967 1,140 D $7.40 265 1,057 1,322 F 1800 - 1900 $5.45 223 683 906 C $5.45 248 812 1,060 D $5.45 158 586 744 B $5.45 252 922 1,174 D $5.45 305 989 1,294 E 1900 - 2000 $2.30 130 344 474 B $4.25 209 815 1,024 D $4.25 212 773 985 C $5.45 227 903 1,130 D $4.25 279 943 1,222 E Thursday 10/21/21 Friday 10/22/21 Monday 10/11/21 Tuesday 10/12/21 Wednesday 10/13/21 Wednesday 10/06/21 Thursday 10/07/21 Friday 10/08/21 10/14/21 Friday 10/15/21 Monday 10/04/21 Tuesday 10/05/21 Thursday Wednesday 10/20/21Monday10/18/21 Tuesday 10/19/21 Monday 10/25/21 Tuesday 10/26/21 Wednesday 10/27/21 Thursday 10/28/21 Friday 10/29/21 09/28/21 Wednesday 09/29/21 Thursday 09/30/21 Friday 10/01/21Monday09/27/21 Tuesday 83 15 Eastbound PM Peak - County Line to 15 SB Ontario PM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS 1400 - 1500 $5.45 109 752 861 C 1500 - 1600 $5.45 123 637 760 B 1600 - 1700 $3.00 128 612 740 B 1700 - 1800 $3.00 91 655 746 B 1800 - 1900 $3.00 124 626 750 B 1900 - 2000 $3.00 171 551 722 B PM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS 1400 - 1500 $5.45 116 707 823 C $5.45 115 768 883 C $5.45 97 772 869 C $5.45 126 745 871 C $5.45 116 744 860 C 1500 - 1600 $5.45 132 694 826 C $5.45 122 699 821 C $5.45 107 701 808 C $5.45 106 758 864 C $5.45 133 623 756 B 1600 - 1700 $3.00 84 628 712 B $5.45 98 636 734 B $5.45 108 691 799 B $5.45 97 659 756 B $3.00 129 650 779 B 1700 - 1800 $3.00 96 627 723 B $3.00 79 675 754 B $3.00 90 620 710 B $3.00 98 619 717 B $3.00 97 612 709 B 1800 - 1900 $3.00 118 589 707 B $3.00 109 677 786 B $3.00 134 636 770 B $3.00 97 637 734 B $3.00 118 528 646 B 1900 - 2000 $3.00 105 389 494 B $3.00 148 687 835 C $3.00 156 618 774 B $3.00 137 577 714 B $3.00 155 506 661 B PM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS 1400 - 1500 $5.45 106 716 822 C $5.45 116 694 810 C $5.45 90 772 862 C $5.45 121 752 873 C $5.45 122 717 839 C 1500 - 1600 $5.45 128 688 816 C $5.45 113 700 813 C $5.45 117 735 852 C $5.45 98 671 769 B $5.45 117 614 731 B 1600 - 1700 $3.00 76 602 678 B $5.45 75 601 676 B $5.45 119 626 745 B $5.45 92 630 722 B $3.00 148 636 784 B 1700 - 1800 $3.00 83 666 749 B $3.00 79 663 742 B $3.00 119 664 783 B $3.00 97 582 679 B $3.00 125 639 764 B 1800 - 1900 $3.00 117 575 692 B $3.00 127 652 779 B $3.00 136 681 817 C $3.00 115 707 822 C $3.00 199 655 854 C 1900 - 2000 $3.00 122 458 580 B $3.00 149 643 792 B $3.00 163 682 845 C $3.00 166 665 831 C $3.00 222 598 820 C PM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS 1400 - 1500 $5.45 113 700 813 C $5.45 103 734 837 C $5.45 106 724 830 C $5.45 110 754 864 C $5.45 117 703 820 C 1500 - 1600 $5.45 131 664 795 B $5.45 112 692 804 C $5.45 113 761 874 C $5.45 130 713 843 C $5.45 112 616 728 B 1600 - 1700 $3.00 101 622 723 B $5.45 92 670 762 B $5.45 71 472 543 B $5.45 90 665 755 B $3.00 112 629 741 B 1700 - 1800 $3.00 120 618 738 B $3.00 95 642 737 B $3.00 88 587 675 B $3.00 83 573 656 B $3.00 135 644 779 B 1800 - 1900 $3.00 139 635 774 B $3.00 108 636 744 B $3.00 120 648 768 B $3.00 139 679 818 C $3.00 122 593 715 B 1900 - 2000 $3.00 155 427 582 B $3.00 158 669 827 C $3.00 191 777 968 C $3.00 152 748 900 C $3.00 173 573 746 B PM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS 1400 - 1500 $5.45 101 627 728 B $5.45 85 742 827 C $5.45 110 765 875 C $5.45 93 783 876 C $5.45 126 764 890 C 1500 - 1600 $5.45 110 547 657 B $5.45 141 691 832 C $5.45 96 704 800 B $5.45 132 702 834 C $5.45 120 603 723 B 1600 - 1700 $3.00 90 545 635 B $5.45 80 631 711 B $5.45 101 565 666 B $5.45 104 642 746 B $3.00 121 551 672 B 1700 - 1800 $3.00 97 588 685 B $3.00 91 627 718 B $3.00 91 656 747 B $3.00 103 602 705 B $3.00 115 616 731 B 1800 - 1900 $3.00 110 548 658 B $3.00 115 645 760 B $3.00 92 434 526 B $3.00 123 670 793 B $3.00 138 635 773 B 1900 - 2000 $3.00 81 287 368 A $3.00 157 625 782 B $3.00 150 606 756 B $3.00 146 682 828 C $3.00 195 604 799 B Monday 10/04/21 Tuesday 10/05/21 Wednesday 10/06/21 Thursday 10/07/21 Friday 10/08/21 Monday 10/18/21 Tuesday 10/19/21 Wednesday 10/20/21 Wednesday 10/13/21 Thursday 10/14/21 Friday 10/15/21Monday10/11/21 Tuesday 10/12/21 Monday 10/25/21 Tuesday 10/26/21 Thursday 10/21/21 Friday 10/22/21 Wednesday 10/27/21 Thursday 10/28/21 Friday 10/29/21 Monday 09/27/21 Tuesday 09/28/21 Wednesday 09/29/21 Thursday 09/30/21 Friday 10/01/21 84 16 RCTC WESTBOUND PEAK-HOUR VOLUMES Westbound AM Peak - McKinley to County Line AM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS 0400 - 0500 $2.30 175 495 670 B 0500 - 0600 $7.05 366 1,155 1,521 F 0600 - 0700 $9.10 299 1,081 1,380 F 0700 - 0800 $8.05 275 1,258 1,533 F 0800 - 0900 $4.25 174 1,285 1,459 F 0900 - 1000 $4.25 156 929 1,085 D AM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS 0400 - 0500 $2.30 190 518 708 B $2.30 180 541 721 B $2.30 193 512 705 B $2.30 220 478 698 B $2.30 169 518 687 B 0500 - 0600 $11.20 384 1,202 1,586 F $11.20 340 1192 1,532 F $11.20 384 1150 1,534 F $9.45 399 1,157 1,556 F $5.45 294 1,063 1,357 F 0600 - 0700 $17.30 314 1,081 1,395 F $18.30 296 1121 1,417 F $18.30 356 1102 1,458 F $17.30 335 1,116 1,451 F $10.45 244 1,115 1,359 F 0700 - 0800 $14.30 267 1,357 1,624 F $14.30 283 1346 1,629 F $14.30 360 1283 1,643 F $13.30 338 1,279 1,617 F $9.40 239 1,213 1,452 F 0800 - 0900 $9.40 177 1,447 1,624 F $10.40 157 1401 1,558 F $10.40 168 1465 1,633 F $9.40 196 1,441 1,637 F $5.45 144 1,158 1,302 E 0900 - 1000 $5.45 159 1,093 1,252 E $7.05 131 1254 1,385 F $7.05 146 1277 1,423 F $7.05 142 1,032 1,174 D $4.25 131 790 921 C AM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS 0400 - 0500 $2.30 206 482 688 B $2.30 208 478 686 B $2.30 195 585 780 B $2.30 201 558 759 B $2.30 194 490 684 B 0500 - 0600 $11.20 326 1,126 1,452 F $11.20 368 1,188 1,556 F $11.20 374 1,204 1,578 F $9.45 369 1,168 1,537 F $5.45 344 1,187 1,531 F 0600 - 0700 $17.30 293 1,025 1,318 E $18.30 297 995 1,292 E $18.30 292 1,130 1,422 F $17.30 296 1,007 1,303 E $10.45 301 1,144 1,445 F 0700 - 0800 $14.30 319 1,348 1,667 F $14.30 380 1,390 1,770 F $14.30 313 1,366 1,679 F $13.30 350 1,328 1,678 F $9.40 278 1,288 1,566 F 0800 - 0900 $9.40 198 1,263 1,461 F $10.40 207 1,503 1,710 F $10.40 182 1,431 1,613 F $9.40 183 1,233 1,416 F $5.45 154 1,261 1,415 F 0900 - 1000 $5.45 213 1,053 1,266 E $7.05 131 1,071 1,202 E $7.05 151 1,221 1,372 F $7.05 163 1,256 1,419 F $4.25 186 942 1,128 D AM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS 0400 - 0500 $2.30 207 546 753 B $2.30 213 599 812 C $2.30 217 530 747 B $2.30 234 505 739 B $2.30 168 510 678 B 0500 - 0600 $11.20 373 1,180 1,553 F $11.20 328 1,210 1,538 F $11.20 355 1,198 1,553 F $9.45 384 1,193 1,577 F $5.45 296 1,293 1,589 F 0600 - 0700 $17.30 326 1,055 1,381 F $18.30 293 1,081 1,374 F $18.30 332 1,168 1,500 F $17.30 344 1,059 1,403 F $10.45 273 1,120 1,393 F 0700 - 0800 $14.30 334 1,329 1,663 F $14.30 298 1,319 1,617 F $14.30 311 1,347 1,658 F $13.30 326 1,327 1,653 F $9.40 273 1,403 1,676 F 0800 - 0900 $9.40 213 1,437 1,650 F $10.40 162 1,477 1,639 F $10.40 150 1,553 1,703 F $9.40 203 1,381 1,584 F $5.45 129 1,161 1,290 E 0900 - 1000 $5.45 174 1,054 1,228 E $7.05 163 1,154 1,317 E $7.05 153 1,088 1,241 E $7.05 150 986 1,136 D $4.25 136 778 914 C AM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS 0400 - 0500 $2.30 184 463 647 B $2.30 215 488 703 B $2.30 217 491 708 B $2.30 218 561 779 B $2.30 165 561 726 B 0500 - 0600 $11.20 351 1,133 1,484 F $11.20 416 1,185 1,601 F $11.20 397 1,192 1,589 F $9.45 360 1,153 1,513 F $5.45 350 1,249 1,599 F 0600 - 0700 $17.30 286 913 1,199 D $18.30 342 1,073 1,415 F $18.30 333 1,077 1,410 F $17.30 316 1,119 1,435 F $10.45 304 1,076 1,380 F 0700 - 0800 $14.30 266 1,070 1,336 E $14.30 341 1,388 1,729 F $14.30 341 1,358 1,699 F $13.30 358 1,302 1,660 F $9.40 313 1,173 1,486 F 0800 - 0900 $9.40 165 970 1,135 D $10.40 199 1,311 1,510 F $10.40 220 1,406 1,626 F $9.40 178 1,339 1,517 F $5.45 160 969 1,129 D 0900 - 1000 $5.45 128 730 858 C $7.05 141 1,266 1,407 F $7.05 174 1,148 1,322 E $7.05 140 1,128 1,268 E $4.25 109 812 921 C 10/15/21Thursday 10/28/21 Friday 10/29/21 Thursday 10/21/21 Friday 10/22/21 Thursday Monday 10/11/21 Tuesday 10/12/21 Wednesday 10/13/21 Wednesday 10/06/21 Thursday 10/07/21 Friday 10/08/21Monday10/04/21 Tuesday 10/05/21 10/14/21 Friday Monday 10/25/21 Tuesday 10/26/21 Wednesday 10/27/21 Wednesday 10/20/21Monday10/18/21 Tuesday 10/19/21 09/29/21 Thursday 09/30/21 Friday 10/01/21Monday09/27/21 Tuesday 09/28/21 Wednesday 85 17 Westbound AM Peak - I-15 North to County Line AM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS 0400 - 0500 $2.00 131 430 561 B 0500 - 0600 $5.45 213 954 1,167 D 0600 - 0700 $5.45 218 1,199 1,417 F 0700 - 0800 $5.45 155 1,096 1,251 E 0800 - 0900 $3.00 132 920 1,052 D 0900 - 1000 $3.00 113 733 846 C AM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS 0400 - 0500 $3.00 173 476 649 B $3.00 127 500 627 B $3.00 147 473 620 B $3.00 148 477 625 B $3.00 81 436 517 B 0500 - 0600 $7.00 243 1,036 1,279 E $7.00 172 1080 1,252 E $7.00 263 1100 1,363 E $7.00 237 1,070 1,307 E $5.45 140 920 1,060 D 0600 - 0700 $9.00 254 1,313 1,567 F $9.00 223 1407 1,630 F $9.00 343 1266 1,609 F $9.00 283 1,290 1,573 F $7.00 209 1,205 1,414 F 0700 - 0800 $9.00 199 1,342 1,541 F $9.00 169 1288 1,457 F $9.00 223 1307 1,530 F $9.00 222 1,285 1,507 F $7.00 125 991 1,116 D 0800 - 0900 $7.00 101 1,123 1,224 E $7.00 125 1248 1,373 E $7.00 108 1179 1,287 E $7.00 122 1,157 1,279 E $5.45 105 900 1,005 D 0900 - 1000 $5.45 81 817 898 C $5.45 105 982 1,087 D $5.45 99 938 1,037 D $5.45 98 851 949 C $3.00 87 723 810 C AM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS 0400 - 0500 $3.00 153 442 595 B $3.00 147 485 632 B $3.00 124 539 663 B $3.00 145 487 632 B $3.00 114 450 564 B 0500 - 0600 $7.00 233 1,051 1,284 E $7.00 254 1,082 1,336 E $7.00 268 1,160 1,428 F $7.00 240 1,135 1,375 E $5.45 189 988 1,177 D 0600 - 0700 $9.00 248 1,309 1,557 F $9.00 283 1,253 1,536 F $9.00 252 1,261 1,513 F $9.00 241 1,093 1,334 E $7.00 232 1,206 1,438 F 0700 - 0800 $9.00 178 1,166 1,344 E $9.00 205 1,193 1,398 E $9.00 190 1,320 1,510 F $9.00 208 1,370 1,578 F $7.00 164 995 1,159 D 0800 - 0900 $7.00 114 936 1,050 D $7.00 108 1,324 1,432 F $7.00 102 1,171 1,273 E $7.00 118 1,136 1,254 E $5.45 101 873 974 C 0900 - 1000 $5.45 101 775 876 C $5.45 89 889 978 C $5.45 92 780 872 C $5.45 118 880 998 C $3.00 149 718 867 C AM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS 0400 - 0500 $3.00 170 503 673 B $3.00 131 518 649 B $3.00 171 502 673 B $3.00 166 486 652 B $3.00 130 424 554 B 0500 - 0600 $7.00 251 1,068 1,319 E $7.00 197 1,137 1,334 E $7.00 240 1,156 1,396 E $7.00 246 1,113 1,359 E $5.45 164 1,067 1,231 E 0600 - 0700 $9.00 269 1,341 1,610 F $9.00 246 1,290 1,536 F $9.00 236 1,260 1,496 F $9.00 295 1,182 1,477 F $7.00 218 1,190 1,408 F 0700 - 0800 $9.00 197 1,194 1,391 E $9.00 188 1,372 1,560 F $9.00 171 1,370 1,541 F $9.00 202 1,290 1,492 F $7.00 112 1,007 1,119 D 0800 - 0900 $7.00 144 1,064 1,208 E $7.00 119 1,216 1,335 E $7.00 86 1,152 1,238 E $7.00 130 1,033 1,163 D $5.45 93 884 977 C 0900 - 1000 $5.45 123 746 869 C $5.45 122 992 1,114 D $5.45 118 975 1,093 D $5.45 128 919 1,047 D $3.00 100 730 830 C AM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS 0400 - 0500 $3.00 148 464 612 B $3.00 160 477 637 B $3.00 162 450 612 B $3.00 152 516 668 B $3.00 94 451 545 B 0500 - 0600 $7.00 228 998 1,226 E $7.00 242 1,047 1,289 E $7.00 256 1,130 1,386 E $7.00 223 1,118 1,341 E $5.45 184 969 1,153 D 0600 - 0700 $9.00 244 1,201 1,445 F $9.00 278 1,387 1,665 F $9.00 282 1,296 1,578 F $9.00 287 1,425 1,712 F $7.00 248 1,122 1,370 E 0700 - 0800 $9.00 172 1,052 1,224 E $9.00 216 1,240 1,456 F $9.00 209 1,257 1,466 F $9.00 209 1,180 1,389 E $7.00 164 1,002 1,166 D 0800 - 0900 $7.00 111 810 921 C $7.00 101 1,273 1,374 E $7.00 123 1,080 1,203 E $7.00 114 1,022 1,136 D $5.45 132 983 1,115 D 0900 - 1000 $5.45 93 634 727 B $5.45 91 911 1,002 D $5.45 136 980 1,116 D $5.45 109 1,012 1,121 D $3.00 104 758 862 C Thursday 10/07/21 Friday 10/08/21Monday10/04/21 Tuesday 10/05/21 Wednesday 10/06/21 Monday 10/18/21 Tuesday 10/19/21 Wednesday 10/20/21 Wednesday 10/13/21 Thursday 10/14/21 Friday 10/15/21Monday10/11/21 Tuesday 10/12/21 Thursday 10/21/21 Friday 10/22/21 Thursday 10/28/21 Friday 10/29/21Monday10/25/21 Tuesday 10/26/21 Wednesday 10/27/21 Monday 09/27/21 Tuesday 09/28/21 Wednesday 09/29/21 Thursday 09/30/21 Friday 10/01/21 86 18 RCTC OPERATIONAL HIGHLIGHTS On-Road Operations RCTC Freeway Service Patrol responded to 85 calls during the month of October. Of those calls, 58 were to assist disabled vehicles, 3 calls to remove debris, and 24 were in response to accidents in the Express Lanes. 91 Express Lanes BOS Development Update In February, Cofiroute USA, LLC (CUSA) notified OCTA and the Riverside County Transportation Commission (RCTC) of a delay to the implementation of the new BOS for the 91 Express Lanes for both Orange and Riverside counties as a result of the COVID-19 pandemic. CUSA is the current operator of the 91 Express Lanes for both OCTA and RCTC and is the firm selected for the design, development, and implementation of the new BOS, as well as the customer service center operation. To address the potential delay of transitioning to the new operating agreement, in October 2019, an amendment to the existing operating agreement was executed which allowed for six one-month extension periods. In October 2021, OCTA and RCTC (Agencies) provided notice to CUSA that the Agencies will be exercising the fifth of the six one-month extension period, which will commence November 1, 2021 through November 30, 2021. Agencies' staff have been continuing to work with CUSA to meet the amended go-live date of September 29, 2021. Subsequently, the Agencies were informed that the go-live date will be delayed. The Agencies have been working with CUSA to determine when the revised go-live date is expected and will then ask CUSA to provide an approved implementation schedule for go-live. The Agencies intend to exercise the one-month options until the transition to the new contract occurs. 87 19 FINANCIAL HIGHLIGHTS RCTC RCTC 91 Express Lanes Operating Statement 10/31/2021 Description Budget Dollar $ Percent (%) Operating revenues: Toll Revenue 18,644,139.36$ 11,945,000.00$ 6,699,139.36$ 56.1 Fee Revenue 2,374,358.12 1,905,633.33 468,724.79 24.6 Total operating revenues 21,018,497.48 13,850,633.33 7,167,864.15 51.8 Operating expenses: Salaries and Benefits 153,564.88 284,266.67 130,701.79 46.0 Legal Services 13,533.72 68,333.33 54,799.61 80.2 Advisory Services 17,773.39 1,666.67 (16,106.72) (966.4) Audit and Accounting Fees 20,000.00 12,000.00 (8,000.00) (66.7) Service Fees - 6,233.33 6,233.33 100.0 Other Professional Services 150,831.47 419,833.33 269,001.86 64.1 Lease Expense 65,535.27 106,366.67 40,831.40 38.4 Operations 607,108.67 1,205,933.33 598,824.66 49.7 Utilities 4,946.87 21,700.00 16,753.13 77.2 Supplies and Materials 206.14 11,166.67 10,960.53 98.2 Membership and Subscription Fees 7,186.50 10,000.00 2,813.50 28.1 Office Equipment & Furniture (Non-Capital)- 26,666.67 26,666.67 100.0 Maintenance/Repairs 66,755.87 102,866.67 36,110.80 35.1 Training Seminars and Conferences 1,690.10 533.33 (1,156.77) (216.9) Transportation Expenses - 833.33 833.33 100.0 Lodging - 433.33 433.33 100.0 Meals - 1,000.00 1,000.00 100.0 Other Staff Expenses 30.00 100.00 70.00 70.0 Advertising - 71,666.67 71,666.67 100.0 Program Management 9,532.57 27,700.00 18,167.43 65.6 Program Operations 2,073,186.55 2,791,400.00 718,213.45 25.7 Litigation Settlement 687.06 - (687.06) N/A Furniture & Equipment - 25,000.00 25,000.00 100.0 Improvements 24,997.50 18,333.33 (6,664.17) (36.4) Bad Debt Expense 36,627.70 - (36,627.70) N/A Total operating expenses 3,254,194.26 5,214,033.33 1,959,839.07 37.6 Operating income (loss)17,764,303.22 8,636,600.00 9,127,703.22 105.7 Nonoperating revenues (expenses): Interest Revenue 39,334.80 49,833.33 (10,498.53) 21.1 Other Miscellaneous Revenue 14.61 - 14.61 N/A Loss on Refunding (6,733,662.41) - (6,733,662.41) N/A Principal Expense - - - N/A Interest Expense (9,476,129.92) (3,013,633.33) (6,462,496.59) 214.4 Total nonoperating revenues (expenses)(16,170,442.92) (2,963,800.00) (13,206,642.92) (445.6) Transfers In - - - N/A Transfers Out - (358,233.33) 358,233.33 (100.0) Net income (loss) 1,593,860.30$ 5,314,566.67$ (3,720,706.37)$ (70.0) 1 Unaudited YTD as of : YTD Variance Actual1 88 20 JOINT AGENCY TRIP AND REVENUE STATISTICS JOINT AGENCY TRAFFIC STATISTICS MULTI AGENCY TRIP AND REVENUE STATISTICS MONTH ENDING October 31, 2021 MTD Transactions by Agency Transactions Using Both Segments % Using Both Segments Revenue Westbound OCTA 876,403 484,600 55%$2,422,850 RCTC 810,786 484,600 60%$3,357,273 I -15 349,302 273,212 78%$1,301,127 McKinley 461,484 211,388 46%$2,056,146 Eastbound OCTA 847,996 525,073 62%$2,901,621 RCTC 672,312 525,073 78%$2,461,574 I -15 260,878 207,149 79%$666,138 McKinley 411,434 317,924 77%$1,795,435 89 21 JOINT AGENCY PERFORMANCE MEASURES JOINT AGENCY TRANSPONDER DISTRIBUTION Oct-21 Performance CUSTOMER SERVICE Call Wait Time Monthly Not to exceed 2 minutes 1:46 Abandon Rate Monthly No more than 4.0% 2.2% Customer Satisfaction Monthly At least 75 outbound calls 77 VIOLATION PROCESSING Response Time Monthly Within 2 business days of receipt 1.1 CUSA Violation Collection Rate Quarterly 70% or more CUSA Violation Collection Rate Annually 74% or more TRAFFIC OPERATIONS Initial & Secondary Reviews Monthly Equal to or less than 15 days 2.3 * Plate Misread Errors Monthly Equal to or less than 0.4% 0.02% ACCOUNTING Monthly No more than 3 0 Monthly No more than 3 0 INFORMATION TECHNOLOGY Back-office System Uptime Monthly 99% Availability 100% Network Uptime Monthly 99% Availability 100% CUSA = Cofiroute USA; CAS = OCTA Customer Assistance Specialists * Plate Misread Error performance is current after a 60-day hold-back period; therefore, percentage reported here is for two months prior to the month of this report. OCTA Exceptions RCTC Exceptions REPORTING REQUIREMENT Reporting P eriod PERFORMANCE STANDARD Tags % of Total Tags % of Total Issued To New Accounts Additional Tags to Existing Accounts Replacement Transponders Total Issued Returned Account Closures 2 3.4% 2 0.3% 8 0.8% Accounts Downsizing 55 93.2% 786 99.5% 936 95.3% Defective Transponders 2 3.4% 2 0.3% 38 3.9% Total Returned 59 790 982 FY 2021-22T21 TRANSPONDER DISTRIBUTION October-21 September-21 Average To-Date Tags % of Total Tags % of Total Issued To New Accounts 3,495 45.1% 12,870 67.0% 11,099 79.8% Additional Tags to Existing Accounts 4,245 54.8% 6,296 32.8% 2,785 20.0% Replacement Transponders 5 0.1% 36 0.2% 18 0.1% Total Issued 7,745 19,202 13,902 Returned Account Closures Accounts Downsizing Defective Transponders Total Returned 6C TRANSPONDER DISTRIBUTION October-21 September-21 FY 2021-22 Average To-Date 90 22 At the end of October 2021, the 91 Express Lanes had 158,631 active customer accounts and 617,083 transponders classified as assigned. Number of Accounts by FY As of October 31, 2021 Incoming Email Activity During October, the Anaheim Processing Center received 3,361 emails. 91 Orange County Transportation Authority Riverside County Transportation Commission Status Report November 2021 As of November 30, 2021 ATTACHMENT 5 92 2 Table of Contents Operations Overview OCTA ............................................................................................ 3 Traffic and Revenue Statistics for OCTA ......................................................................... 3 OCTA Traffic and Revenue Summary ............................................................................. 5 OCTA Eastbound Peak-Hour Volumes ........................................................................... 6 OCTA Westbound Peak-Hour Volumes .......................................................................... 7 OCTA Operational Highlights .......................................................................................... 8 Financial Highlights OCTA .............................................................................................. 9 Operations Overview RCTC .......................................................................................... 10 Traffic and Revenue Statistics for RCTC ....................................................................... 10 RCTC Traffic and Revenue Summary ........................................................................... 12 RCTC Peak-Hour Volumes ........................................................................................... 13 RCTC Eastbound Peak-Hour Volumes ......................................................................... 13 RCTC Westbound Peak-Hour Volumes ........................................................................ 15 RCTC Operational Highlights ........................................................................................ 17 Financial Highlights RCTC ............................................................................................ 18 Joint Agency Trip and Revenue Statistics ..................................................................... 19 Joint Agency Traffic Statistics ....................................................................................... 19 Joint Agency Performance Measures............................................................................ 20 Joint Agency Transponder Distribution.......................................................................... 20 Incoming Email Activity ................................................................................................. 21 93 3 OPERATIONS OVERVIEW OCTA TRAFFIC AND REVENUE STATISTICS FOR OCTA Total traffic volume on the 91 Express Lanes for November 2021 was 1,668,735. This represents a daily average of 55,625 vehicles. This is a 47.5 percent increase in total traffic volume from the same period last year, which totaled 1,131,383 and was the ninth month of the State of California’s stay-at-home orders due to the coronavirus (COVID-19) pandemic. Potential toll revenue for November was $5,125,256, which represents an increase of 40 percent from the prior year’s total of $3,662,099. Carpool percentage for November was 23.4 percent as compared to the previous year’s rate of 22.2 percent. As compared to November 2019, traffic volume increased by 16.3 percent and revenue increased by 16.9 percent. Month-to-date traffic and revenue data is summarized in the table below. The following trip and revenue statistics tables represent all trips taken on the Orange County Transportation Authority (OCTA) 91 Express Lanes and associated potential revenue for the month of November 2021. Current Month-to-Date (MTD) as of November 30, 2021 Trips Nov-21 MTD Actual Nov-20 MTD Actual Yr 21-to-Yr 20 % Variance Nov-19 MTD Actual Yr 21-to-Yr 19 % Variance Full Toll Lanes 1,277,655 880,050 45.2% 1,066,864 19.8% 3+ Lanes 391,080 251,333 55.6% 368,156 6.2% Total Gross Trips 1,668,735 1,131,383 47.5% 1,435,020 16.3% Revenue Full Toll Lanes $5,079,291 $3,619,797 40.3% $4,328,417 17.3% 3+ Lanes $45,965 $42,301 8.7% $56,691 (18.9%) Total Gross Revenue $5,125,256 $3,662,099 40.0% $4,385,107 16.9% Average Revenue per Trip Average Full Toll Lanes $3.98 $4.11 (3.2%)$4.06 (2.0%) Average 3+ Lanes $0.12 $0.17 (29.4%)$0.15 (20.0%) Average Gross Revenue $3.07 $3.24 (5.2%)$3.06 0.3% 94 4 The 2021 fiscal year-to-date traffic volume increased by 44.9 percent and potential toll revenue increased by 37.7 percent, when compared with the same period last year. Year-to-date average revenue per trip is $3.09. Fiscal year-to-date traffic and revenue data are summarized in the table below. The following trip and revenue statistics tables represent all trips taken on the OCTA 91 Express Lanes and associated potential revenue for the months of July 2021 through November 2021. Fiscal Year (FY) 2020-21 Year-to-Date (YTD) as of November 30, 2021 Trips FY 2021-22 YTD Actual FY 2020-21 YTD Actual Yr-to-Yr % Variance Full Toll Lanes 6,577,643 4,579,381 43.6% 3+ Lanes 1,933,668 1,295,123 49.3% Total Gross Trips 8,511,311 5,874,504 44.9% Revenue Full Toll Lanes $26,010,967 $18,810,115 38.3% 3+ Lanes $246,838 $252,883 (2.4%) Total Gross Revenue $26,257,804 $19,062,998 37.7% Average Revenue per Trip Average Full Toll Lanes $3.95 $4.11 (3.9%) Average 3+ Lanes $0.13 $0.20 (35.0%) Average Gross Revenue $3.09 $3.25 (4.9%) 95 5 OCTA Traffic and Revenue Summary The chart below reflects the total trips breakdown between full toll trips and high-occupancy vehicle (HOV3+) trips for FY 2021-22 on a monthly basis. The chart below reflects the gross potential revenue breakdown between full toll trips and HOV3+ trips for FY 2021-22 on a monthly basis. 96 6 OCTA EASTBOUND PEAK-HOUR VOLUMES Peak-hour traffic in the eastbound and westbound direction reached or exceeded 90 percent of defined capacity 15 times during the month of November 2021. As demonstrated on the next chart, westbound peak-hour traffic volumes top out at 90 percent of defined capacity. PM Time Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. 1400 - 1500 $5.30 415 2,823 83% $5.30 362 2,645 78% $5.30 400 3,019 89% $7.70 381 2,829 83% $8.35 499 2,912 86% 1500 - 1600 $5.65 509 2,945 87% $4.75 493 2,960 87% $7.45 526 2,790 82%$7.45 566 3,091 91%$7.90 581 2,922 86% 1600 - 1700 $4.35 427 3,155 93% $4.50 400 3,232 95%$6.50 343 2,766 81% $7.00 381 2,894 85% $7.45 404 2,558 75% 1700 - 1800 $4.95 395 2,707 80% $4.90 346 2,466 73% $5.40 448 2,927 86% $6.70 419 2,826 83% $6.75 489 2,815 83% 1800 - 1900 $5.65 637 2,702 79% $4.05 576 2,910 86% $4.05 575 2,895 85% $4.50 553 2,841 84% $6.75 616 2,829 83% 1900 - 2000 $3.95 457 1,656 49% $3.95 538 2,520 74% $3.95 582 2,496 73% $5.75 649 2,793 82% $6.25 656 2,535 75% PM Time Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. 1400 - 1500 $5.30 385 2,668 78% $5.30 369 2,876 85%$5.30 408 3,078 91%$7.70 537 2,827 83% $8.35 487 2,768 81% 1500 - 1600 $5.65 477 2,848 84%$4.75 495 3,061 90%$7.45 540 2,966 87%$7.45 649 3,059 90%$7.90 583 2,907 86% 1600 - 1700 $4.35 471 3,294 97% $4.50 469 3,241 95%$6.50 354 2,696 79% $7.00 460 2,701 79% $7.45 446 2,658 78% 1700 - 1800 $4.95 416 2,780 82% $4.90 407 2,626 77% $5.40 455 2,749 81% $6.70 541 2,629 77% $6.75 529 2,730 80% 1800 - 1900 $5.65 595 2,770 81% $4.05 641 2,917 86% $4.05 539 2,789 82% $4.50 634 2,396 70% $6.75 560 2,590 76% 1900 - 2000 $3.95 488 1,956 58% $3.95 498 2,161 64% $3.95 621 2,738 81% $5.75 622 1,899 56% $6.25 537 2,144 63% PM Time Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. 1400 - 1500 $5.30 381 2,804 82% $5.30 394 2,740 81% $5.30 405 3,017 89% $7.70 381 2,948 87% $8.35 479 2,935 86% 1500 - 1600 $5.65 461 2,851 84% $4.75 504 3,012 89% $7.45 486 2,795 82%$7.45 565 3,198 94%$7.90 583 2,945 87% 1600 - 1700 $4.35 434 2,867 84%$4.50 445 3,221 95%$6.50 397 2,885 85% $7.00 384 2,932 86% $7.45 407 2,632 77% 1700 - 1800 $4.95 438 2,677 79% $4.90 416 2,512 74% $5.40 429 2,663 78% $6.70 454 2,734 80% $6.75 494 2,747 81% 1800 - 1900 $5.65 586 2,695 79% $4.05 633 3,040 89% $4.05 564 2,659 78% $4.50 639 2,960 87% $6.75 655 2,708 80% 1900 - 2000 $3.95 575 2,442 72% $3.95 596 2,705 80% $3.95 655 2,836 83% $5.75 610 2,691 79% $6.25 719 2,664 78% PM Time Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. 1400 - 1500 $5.30 483 2,849 84% $5.30 516 2,857 84% $7.65 516 2,593 76% $5.45 805 2,125 63% $5.10 578 1,878 55% 1500 - 1600 $5.65 527 2,884 85% $4.75 527 2,915 86% $8.75 526 2,631 77% $5.10 852 2,183 64% $5.10 505 1,663 49% 1600 - 1700 $4.35 459 3,063 90% $4.50 499 3,138 92%$8.75 563 2,691 79% $5.10 815 1,960 58% $5.10 462 1,517 45% 1700 - 1800 $4.95 383 2,462 72% $4.90 414 2,361 69% $8.75 562 2,618 77% $5.10 686 1,670 49% $5.10 490 1,495 44% 1800 - 1900 $5.65 622 2,650 78% $4.05 627 2,799 82% $6.20 570 2,064 61% $5.45 765 1,712 50% $5.10 463 1,291 38% 1900 - 2000 $3.95 639 2,305 68% $3.95 740 2,761 81% $5.90 629 2,026 60% $5.45 741 1,646 48% $5.10 437 1,056 31% PM Time Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. 1400 - 1500 $5.30 389 2,803 82% $5.30 360 2,744 81% 1500 - 1600 $5.65 498 2,948 87% $4.75 498 2,924 86% 1600 - 1700 $4.35 475 3,167 93% $4.50 403 3,132 92% 1700 - 1800 $4.95 453 2,723 80% $4.90 414 2,473 73% 1800 - 1900 $5.65 624 2,821 83% $4.05 597 2,900 85% 1900 - 2000 $3.95 447 1,848 54% $3.95 670 2,668 78% 12/01/21 Thursday 12/02/21 Friday 12/03/21Monday 11/29/21 Tuesday 11/30/21 Wednesday 11/24/21 Thursday 11/25/21 Friday 11/26/21Monday 11/22/21 Tuesday 11/23/21 Wednesday Thursday 11/11/21 Friday 11/12/21 Monday 11/15/21 Tuesday 11/16/21 Wednesday 11/17/21 Thursday 11/18/21 Friday 11/19/21 Thursday 11/04/21 Friday 11/05/21 Monday 11/08/21 Tuesday 11/09/21 Wednesday 11/10/21 Monday 11/01/21 Tuesday 11/02/21 Wednesday 11/03/21 97 7 OCTA WESTBOUND PEAK-HOUR VOLUMES 98 8 OCTA OPERATIONAL HIGHLIGHTS 91 Express Lanes Back-Office System (BOS) Development Update In February, Cofiroute USA, LLC (CUSA) notified OCTA and the Riverside County Transportation Commission (RCTC) of a delay to the implementation of the new BOS for the 91 Express Lanes for both Orange and Riverside counties as a result of the COVID-19 pandemic. CUSA is the current operator of the 91 Express Lanes for both OCTA and RCTC and is the firm selected for the design, development, and implementation of the new BOS, as well as the customer service center operation. To address the potential delay of transitioning to the new operating agreement, in October 2019, an amendment to the existing operating agreement was executed which allowed for six one-month extension periods. In November 2021, OCTA and RCTC (Agencies) provided notice to CUSA that the Agencies will be exercising the last of the six one-month extension period, which will commence December 1, 2021 through December 31, 2021. Also in November, both the OCTA Board of Directors and RCTC Commission approved an amendment which allowed for three additional one-month extensions, commencing January 1, 2022 through March 31, 2022. The Agencies have been working with CUSA to determine when the revised go-live date is expected and will then ask CUSA to provide an approved implementation schedule for go-live. The Agencies intend to exercise the one-month options until the transition to the new contract occurs. 91 Express Lanes Toll Entrance Gantries Infrastructure Project Update OCTA entered into an agreement with the California Department of Transportation (Caltrans) to provide construction and construction management services for the 91 Express Lanes Toll Entrance Gantries Infrastructure Project. This project entails constructing new toll gantries infrastructure at the three entrances of the OCTA 91 Express Lanes. Caltrans advertised and awarded the project in March 2021 and May 2021, respectively. In June, the contract was executed and the project kickoff meeting was held in July. Pre-construction activities began in August and was followed with construction activities which commenced in September. The project is anticipated to be completed in early 2022. During the construction period, overnight closures and possibly, a few full weekend closures, will occur. Upon completion of the infrastructure project, Kapsch TrafficCom USA, Inc., the toll lanes system integrator for the 91 Express Lanes, will install new Electronic Toll and Traffic Management system equipment onto the new gantries. 99 9 FINANCIAL HIGHLIGHTS OCTA 100 10 OPERATIONS OVERVIEW RCTC TRAFFIC AND REVENUE STATISTICS FOR RCTC Total traffic volume on the 91 Express Lanes for November 2021 was 1,431,424. This represents a daily average of 47,714 vehicles. This is a 48 percent increase in total traffic volume from the same period last year, which totaled 967,266 and was the ninth month of the COVID-19 stay-at-home order. Potential toll revenue for November was $5,402,307, which represents an increase of 70.7 percent from the prior year’s total of $3,164,962. Carpool percentage for November was 22 percent as compared to the previous year’s rate of 21 percent. As compared to November 2019, traffic volume increased by 13.2 percent and revenue increased by 1.4 percent. Month-to-date traffic and revenue data is summarized in the table below. The following trip and revenue statistics tables represent all trips taken on the Riverside County Transportation Commission (RCTC) 91 Express Lanes and associated potential revenue for the month of November 2021. Current Month-to-Date as of November 30, 2021 Trips NOV-21 MTD Actual Stantec MTD Projected # Variance % Variance Nov-20 MTD Actual Yr-to-Yr % Variance NOV-19 MTD Actual Yr 21-to-Yr 19 % Variance Full Toll Lanes 1,116,965 926,143 190,822 20.6% 763,738 46.2% 964,400 15.8% 3+ Lanes 314,459 332,029 (17,570) (5.3%)203,528 54.5% 300,201 4.7% Total Gross Trips 1,431,424 1,258,171 173,253 13.8% 967,266 48.0% 1,264,601 13.2% Revenue Full Toll Lanes $5,367,195 $4,033,114 $1,334,080 33.1% $3,133,295 71.3% $5,301,867 1.2% 3+ Lanes $35,112 $0 $35,112 $31,667 10.9% $28,411 23.6% Total Gross Revenue $5,402,307 $4,033,114 $1,369,192 33.9% $3,164,962 70.7% $5,330,279 1.4% Average Revenue per Trip Average Full Toll Lanes $4.81 $4.35 $0.46 10.6% $4.10 17.3% $5.50 (12.5%) Average 3+ Lanes $0.11 $0.00 $0.11 $0.16 (31.3%)$0.09 22.2% Average Gross Revenue $3.77 $3.21 $0.56 17.4% $3.27 15.3% $4.21 (10.5%) 101 11 The 2021 fiscal year-to-date traffic volume increased by 46.7 percent and potential toll revenue increased by 58.6 percent, when compared with the same period last year. Year-to-date average revenue per-trip is $3.67. Fiscal year-to-date traffic and revenue data are summarized in the table below. The following trip and revenue statistics tables represent all trips taken on the RCTC 91 Express Lanes and associated potential revenue for the months of July 2021 through November 2021. FY 2020-21 Year-to-Date as of November 30, 2021 Trips FY 2021-22 YTD Actual Stantec YTD Projected # Variance % Variance FY 2020-21 YTD Actual Yr-to-Yr % Variance Full Toll Lanes 5,737,389 4,765,586 971,803 20.4% 3,921,947 46.3% 3+ Lanes 1,538,167 1,661,171 (123,004) (7.4%)1,037,391 48.3% Total Gross Trips 7,275,556 6,426,757 848,799 13.2% 4,959,338 46.7% Revenue Full Toll Lanes $26,487,284 $20,570,371 $5,916,912 28.8% $16,650,865 59.1% 3+ Lanes $202,058 $0 $202,058 $179,055 12.8% Total Gross Revenue $26,689,342 $20,570,371 $6,118,971 29.7% $16,829,920 58.6% Average Revenue per Trip Average Full Toll Lanes $4.62 $4.32 $0.30 6.9% $4.25 8.7% Average 3+ Lanes $0.13 $0.00 $0.13 $0.17 (23.5%) Average Gross Revenue $3.67 $3.20 $0.47 14.7% $3.39 8.3% 102 12 RCTC Traffic and Revenue Summary The chart below reflects the total trips broken down between full toll lanes and HOV3+ lanes for FY 2021-22 on a monthly basis. The chart below reflects the gross potential revenue breakdown between full toll lanes and HOV3+ lanes for FY 2021-22 on a monthly basis. 103 13 RCTC PEAK-HOUR VOLUMES In November, no toll rates were adjusted. RCTC evaluates traffic volumes for peak period hours and adjusts rates according to the toll rate policy. RCTC EASTBOUND PEAK-HOUR VOLUMES Eastbound PM Peak - County Line to McKinley PM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS 1400 - 1500 $5.45 203 1,013 1,216 E $7.05 174 1002 1,176 D $9.15 185 1036 1,221 E $12.25 194 997 1,191 D $26.80 274 1,023 1,297 E 1500 - 1600 $8.45 195 888 1,083 D $10.50 197 905 1,102 D $13.55 189 917 1,106 D $16.60 248 903 1,151 D $26.50 274 966 1,240 E 1600 - 1700 $7.05 170 910 1,080 D $5.45 186 873 1,059 D $7.05 165 941 1,106 D $8.45 207 992 1,199 D $15.60 239 856 1,095 D 1700 - 1800 $5.45 200 914 1,114 D $5.45 169 941 1,110 D $5.45 171 915 1,086 D $5.45 194 935 1,129 D $7.40 231 955 1,186 D 1800 - 1900 $5.45 253 818 1,071 D $5.45 237 845 1,082 D $5.45 241 872 1,113 D $5.45 237 927 1,164 D $5.45 263 972 1,235 E 1900 - 2000 $2.30 205 604 809 C $4.25 216 853 1,069 D $4.25 225 814 1,039 D $5.45 268 899 1,167 D $4.25 263 866 1,129 D PM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS 1400 - 1500 $5.45 164 1,027 1,191 D $7.05 162 1076 1,238 E $9.15 195 1089 1,284 E $12.25 249 1,064 1,313 F $26.80 242 1,002 1,244 E 1500 - 1600 $8.45 227 889 1,116 D $10.50 189 972 1,161 D $13.55 193 989 1,182 D $16.60 293 917 1,210 E $26.50 272 976 1,248 E 1600 - 1700 $7.05 206 883 1,089 D $5.45 172 904 1,076 D $7.05 194 973 1,167 D $8.45 246 962 1,208 E $15.60 235 930 1,165 D 1700 - 1800 $5.45 168 908 1,076 D $5.45 175 904 1,079 D $5.45 183 924 1,107 D $5.45 257 872 1,129 D $7.40 232 907 1,139 D 1800 - 1900 $5.45 230 867 1,097 D $5.45 252 849 1,101 D $5.45 215 925 1,140 D $5.45 288 814 1,102 D $5.45 257 885 1,142 D 1900 - 2000 $2.30 192 716 908 C $4.25 191 744 935 C $4.25 270 903 1,173 D $5.45 284 627 911 C $4.25 271 760 1,031 D PM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS 1400 - 1500 $5.45 196 1,003 1,199 D $7.05 181 1,076 1,257 E $9.15 191 1,067 1,258 E $12.25 186 1,109 1,295 E $26.80 226 1,000 1,226 E 1500 - 1600 $8.45 235 882 1,117 D $10.50 210 897 1,107 D $13.55 193 898 1,091 D $16.60 221 899 1,120 D $26.50 269 898 1,167 D 1600 - 1700 $7.05 166 694 860 C $5.45 178 961 1,139 D $7.05 203 978 1,181 D $8.45 198 968 1,166 D $15.60 241 954 1,195 D 1700 - 1800 $5.45 195 791 986 C $5.45 187 864 1,051 D $5.45 194 843 1,037 D $5.45 218 878 1,096 D $7.40 240 982 1,222 E 1800 - 1900 $5.45 264 830 1,094 D $5.45 259 901 1,160 D $5.45 218 858 1,076 D $5.45 231 934 1,165 D $5.45 284 948 1,232 E 1900 - 2000 $2.30 228 859 1,087 D $4.25 255 902 1,157 D $4.25 273 896 1,169 D $5.45 232 906 1,138 D $4.25 344 977 1,321 F PM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS 1400 - 1500 $5.45 245 1,063 1,308 F $7.05 307 1,045 1,352 F $15.45 279 958 1,237 E $7.05 399 767 1,166 D $2.30 288 695 983 C 1500 - 1600 $8.45 280 931 1,211 E $10.50 279 916 1,195 D $12.10 277 967 1,244 E $4.25 394 762 1,156 D $2.30 233 624 857 C 1600 - 1700 $7.05 227 903 1,130 D $5.45 287 951 1,238 E $9.50 330 926 1,256 E $4.25 401 692 1,093 D $2.30 211 561 772 B 1700 - 1800 $5.45 194 894 1,088 D $5.45 250 872 1,122 D $7.40 292 932 1,224 E $4.25 347 590 937 C $2.30 224 468 692 B 1800 - 1900 $5.45 266 842 1,108 D $5.45 252 943 1,195 D $4.25 282 807 1,089 D $4.25 345 565 910 C $2.30 233 407 640 B 1900 - 2000 $2.30 288 813 1,101 D $4.25 358 943 1,301 F $2.30 294 699 993 C $4.25 322 487 809 C $1.60 202 298 500 B PM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS 1400 - 1500 $5.45 150 953 1,103 D $7.05 162 1,032 1,194 D 1500 - 1600 $8.45 219 842 1,061 D $10.50 193 860 1,053 D 1600 - 1700 $7.05 190 892 1,082 D $5.45 209 870 1,079 D 1700 - 1800 $5.45 202 850 1,052 D $5.45 190 857 1,047 D 1800 - 1900 $5.45 250 807 1,057 D $5.45 236 845 1,081 D 1900 - 2000 $2.30 252 681 933 C $4.25 281 859 1,140 D Thursday 11/25/21 Friday 11/26/21 Monday 11/15/21 Tuesday 11/16/21 Wednesday 11/17/21 Wednesday 11/10/21 Thursday 11/11/21 Friday 11/12/21 11/18/21 Friday 11/19/21 Monday 11/08/21 Tuesday 11/09/21 Thursday Wednesday 11/24/21Monday11/22/21 Tuesday 11/23/21 Monday 11/29/21 Tuesday 11/30/21 Wednesday 12/01/21 Thursday 12/02/21 Friday 12/03/21 11/02/21 Wednesday 11/03/21 Thursday 11/04/21 Friday 11/05/21Monday11/01/21 Tuesday 104 14 Eastbound PM Peak - County Line to 15 SB Ontario PM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS 1400 - 1500 $5.45 103 698 801 C $5.45 89 736 825 C $5.45 120 757 877 C $5.45 110 742 852 C $5.45 135 681 816 C 1500 - 1600 $5.45 130 676 806 C $5.45 103 702 805 C $5.45 132 679 811 C $5.45 117 697 814 C $5.45 128 622 750 B 1600 - 1700 $3.00 112 585 697 B $5.45 94 662 756 B $5.45 83 658 741 B $5.45 94 653 747 B $3.00 109 534 643 B 1700 - 1800 $3.00 106 632 738 B $3.00 92 671 763 B $3.00 112 683 795 B $3.00 112 622 734 B $3.00 123 669 792 B 1800 - 1900 $3.00 177 605 782 B $3.00 126 649 775 B $3.00 113 620 733 B $3.00 103 644 747 B $3.00 137 614 751 B 1900 - 2000 $3.00 154 476 630 B $3.00 158 667 825 C $3.00 157 657 814 C $3.00 192 677 869 C $3.00 185 676 861 C PM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS 1400 - 1500 $5.45 131 723 854 C $5.45 118 831 949 C $5.45 114 762 876 C $5.45 154 681 835 C $5.45 138 670 808 C 1500 - 1600 $5.45 127 642 769 B $5.45 88 756 844 C $5.45 106 683 789 B $5.45 163 661 824 C $5.45 133 626 759 B 1600 - 1700 $3.00 116 649 765 B $5.45 100 644 744 B $5.45 85 654 739 B $5.45 127 617 744 B $3.00 120 611 731 B 1700 - 1800 $3.00 82 639 721 B $3.00 98 602 700 B $3.00 105 631 736 B $3.00 148 545 693 B $3.00 111 563 674 B 1800 - 1900 $3.00 117 655 772 B $3.00 133 679 812 C $3.00 121 627 748 B $3.00 169 543 712 B $3.00 130 578 708 B 1900 - 2000 $3.00 161 519 680 B $3.00 130 624 754 B $3.00 161 687 848 C $3.00 179 425 604 B $3.00 172 511 683 B PM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS 1400 - 1500 $5.45 103 753 856 C $5.45 111 759 870 C $5.45 108 713 821 C $5.45 128 756 884 C $5.45 111 725 836 C 1500 - 1600 $5.45 103 644 747 B $5.45 104 743 847 C $5.45 122 692 814 C $5.45 112 678 790 B $5.45 145 580 725 B 1600 - 1700 $3.00 85 492 577 B $5.45 102 616 718 B $5.45 106 659 765 B $5.45 100 672 772 B $3.00 118 610 728 B 1700 - 1800 $3.00 100 541 641 B $3.00 77 580 657 B $3.00 117 606 723 B $3.00 94 553 647 B $3.00 130 584 714 B 1800 - 1900 $3.00 126 539 665 B $3.00 138 653 791 B $3.00 133 516 649 B $3.00 119 668 787 B $3.00 132 558 690 B 1900 - 2000 $3.00 175 598 773 B $3.00 163 692 855 C $3.00 172 742 914 C $3.00 188 689 877 C $3.00 213 592 805 C PM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS 1400 - 1500 $5.45 143 763 906 C $5.45 153 682 835 C $3.00 139 519 658 B $3.00 266 477 743 B $3.00 166 406 572 B 1500 - 1600 $5.45 128 622 750 B $5.45 131 587 718 B $5.45 120 558 678 B $3.00 197 425 622 B $3.00 118 349 467 B 1600 - 1700 $3.00 118 626 744 B $5.45 127 558 685 B $3.00 156 538 694 B $3.00 240 414 654 B $2.00 120 334 454 B 1700 - 1800 $3.00 94 570 664 B $3.00 121 548 669 B $3.00 142 494 636 B $3.00 235 379 614 B $2.00 126 314 440 B 1800 - 1900 $3.00 154 624 778 B $3.00 126 630 756 B $3.00 149 525 674 B $3.00 288 411 699 B $2.00 120 301 421 B 1900 - 2000 $3.00 198 571 769 B $3.00 206 615 821 C $2.00 179 439 618 B $3.00 304 390 694 B $2.00 116 225 341 A PM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS 1400 - 1500 $5.45 100 667 767 B $5.45 113 735 848 C 1500 - 1600 $5.45 95 642 737 B $5.45 107 669 776 B 1600 - 1700 $3.00 83 596 679 B $5.45 87 609 696 B 1700 - 1800 $3.00 114 619 733 B $3.00 113 559 672 B 1800 - 1900 $3.00 126 583 709 B $3.00 127 601 728 B 1900 - 2000 $3.00 148 477 625 B $3.00 200 701 901 C 11/11/21 Friday 11/12/21Monday11/08/21 Tuesday 11/09/21 Wednesday 11/10/21 Thursday Monday 11/22/21 Tuesday 11/23/21 Wednesday 11/24/21 Wednesday 11/17/21 Thursday 11/18/21 Friday 11/19/21Monday11/15/21 Tuesday 11/16/21 Monday 11/29/21 Tuesday 11/30/21 Thursday 11/25/21 Friday 11/26/21 Wednesday 12/01/21 Thursday 12/02/21 Friday 12/03/21 Monday 11/01/21 Tuesday 11/02/21 Wednesday 11/03/21 Thursday 11/04/21 Friday 11/05/21 105 15 RCTC WESTBOUND PEAK-HOUR VOLUMES Westbound AM Peak - McKinley to County Line AM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS 0400 - 0500 $2.30 202 492 694 B $2.30 185 594 779 B $2.30 219 487 706 B $2.30 225 512 737 B $2.30 196 518 714 B 0500 - 0600 $11.20 368 1,181 1,549 F $11.20 346 1162 1,508 F $11.20 368 1157 1,525 F $9.45 331 1,126 1,457 F $5.45 301 1,226 1,527 F 0600 - 0700 $17.30 310 1,007 1,317 E $18.30 281 1115 1,396 F $18.30 349 1040 1,389 F $17.30 305 1,120 1,425 F $10.45 289 1,079 1,368 F 0700 - 0800 $14.30 342 1,350 1,692 F $14.30 328 1362 1,690 F $14.30 348 1341 1,689 F $13.30 330 1,352 1,682 F $9.40 301 1,273 1,574 F 0800 - 0900 $9.40 198 1,243 1,441 F $10.40 177 1488 1,665 F $10.40 215 1440 1,655 F $9.40 173 1,468 1,641 F $5.45 152 1,247 1,399 F 0900 - 1000 $5.45 171 996 1,167 D $7.05 126 1119 1,245 E $7.05 156 1217 1,373 F $7.05 169 1,177 1,346 E $4.25 141 781 922 C AM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS 0400 - 0500 $2.30 178 584 762 B $2.30 207 564 771 B $2.30 212 637 849 C $2.30 142 382 524 B $2.30 170 536 706 B 0500 - 0600 $11.20 367 1,090 1,457 F $11.20 389 1139 1,528 F $11.20 347 1210 1,557 F $9.45 276 932 1,208 E $5.45 316 1,064 1,380 F 0600 - 0700 $17.30 349 1,092 1,441 F $18.30 362 1115 1,477 F $18.30 318 1161 1,479 F $17.30 221 760 981 C $10.45 242 848 1,090 D 0700 - 0800 $14.30 365 1,330 1,695 F $14.30 354 1330 1,684 F $14.30 355 1318 1,673 F $13.30 207 810 1,017 D $9.40 341 1,115 1,456 F 0800 - 0900 $9.40 217 1,489 1,706 F $10.40 236 1390 1,626 F $10.40 255 1474 1,729 F $9.40 203 859 1,062 D $5.45 175 944 1,119 D 0900 - 1000 $5.45 164 1,113 1,277 E $7.05 151 1067 1,218 E $7.05 166 1221 1,387 F $7.05 271 758 1,029 D $4.25 160 718 878 C AM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS 0400 - 0500 $2.30 211 550 761 B $2.30 208 581 789 B $2.30 205 640 845 C $2.30 234 560 794 B $2.30 195 640 835 C 0500 - 0600 $11.20 369 1,153 1,522 F $11.20 383 1206 1,589 F $11.20 382 1230 1,612 F $9.45 404 1,229 1,633 F $5.45 316 1,297 1,613 F 0600 - 0700 $17.30 294 957 1,251 E $18.30 290 1076 1,366 F $18.30 313 1174 1,487 F $17.30 354 1,110 1,464 F $10.45 277 1,094 1,371 F 0700 - 0800 $14.30 356 1,156 1,512 F $14.30 359 1191 1,550 F $14.30 326 1429 1,755 F $13.30 369 1,336 1,705 F $9.40 296 1,157 1,453 F 0800 - 0900 $9.40 175 1,445 1,620 F $10.40 198 1494 1,692 F $10.40 219 1248 1,467 F $9.40 182 1,328 1,510 F $5.45 161 1,013 1,174 D 0900 - 1000 $5.45 169 1,161 1,330 E $7.05 145 835 980 C $7.05 187 1115 1,302 E $7.05 173 1,189 1,362 F $4.25 145 814 959 C AM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS 0400 - 0500 $2.30 231 592 823 C $2.30 232 558 790 B $2.30 200 531 731 B $1.60 20 25 45 A $1.60 24 52 76 A 0500 - 0600 $11.20 324 1,229 1,553 F $11.20 361 1207 1,568 F $7.05 294 960 1,254 E $1.60 25 49 74 A $1.60 45 130 175 A 0600 - 0700 $17.30 242 1,179 1,421 F $18.30 259 1091 1,350 E $5.45 292 1121 1,413 F $1.60 29 67 96 A $1.60 57 198 255 A 0700 - 0800 $14.30 249 1,313 1,562 F $14.30 291 1187 1,478 F $5.45 233 1024 1,257 E $1.60 43 133 176 A $1.60 82 249 331 A 0800 - 0900 $9.40 192 1,217 1,409 F $10.40 218 1078 1,296 E $4.25 202 794 996 C $1.60 75 178 253 A $1.60 105 292 397 A 0900 - 1000 $5.45 205 1,021 1,226 E $7.05 238 1034 1,272 E $2.30 187 687 874 C $1.60 132 303 435 B $2.30 173 466 639 B AM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS 0400 - 0500 $2.30 284 911 1,195 D $2.30 181 635 816 C 0500 - 0600 $11.20 394 1,214 1,608 F $11.20 350 1,308 1,658 F 0600 - 0700 $17.30 327 1,041 1,368 F $18.30 294 1,107 1,401 F 0700 - 0800 $14.30 337 1,352 1,689 F $14.30 310 1,387 1,697 F 0800 - 0900 $9.40 189 1,300 1,489 F $10.40 165 1,376 1,541 F 0900 - 1000 $5.45 169 1,008 1,177 D $7.05 163 1,088 1,251 E 11/19/21Thursday 12/02/21 Friday 12/03/21 Thursday 11/25/21 Friday 11/26/21 Thursday Monday 11/15/21 Tuesday 11/16/21 Wednesday 11/17/21 Wednesday 11/10/21 Thursday 11/11/21 Friday 11/12/21Monday11/08/21 Tuesday 11/09/21 11/18/21 Friday Monday 11/29/21 Tuesday 11/30/21 Wednesday 12/01/21 Wednesday 11/24/21Monday11/22/21 Tuesday 11/23/21 11/03/21 Thursday 11/04/21 Friday 11/05/21Monday11/01/21 Tuesday 11/02/21 Wednesday 106 16 Westbound AM Peak - I-15 North to County Line AM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS 0400 - 0500 $3.00 141 449 590 B $3.00 129 546 675 B $3.00 178 485 663 B $3.00 150 503 653 B $3.00 111 475 586 B 0500 - 0600 $7.00 251 1,084 1,335 E $7.00 225 1178 1,403 F $7.00 248 1200 1,448 F $7.00 220 1,158 1,378 E $5.45 192 1,047 1,239 E 0600 - 0700 $9.00 280 1,250 1,530 F $9.00 240 1232 1,472 F $9.00 260 1248 1,508 F $9.00 252 1,252 1,504 F $7.00 226 1,091 1,317 E 0700 - 0800 $9.00 204 1,165 1,369 E $9.00 200 1398 1,598 F $9.00 198 1294 1,492 F $9.00 175 1,342 1,517 F $7.00 167 1,037 1,204 E 0800 - 0900 $7.00 130 1,031 1,161 D $7.00 101 1172 1,273 E $7.00 126 1246 1,372 E $7.00 129 1,158 1,287 E $5.45 70 907 977 C 0900 - 1000 $5.45 142 753 895 C $5.45 105 870 975 C $5.45 102 953 1,055 D $5.45 119 924 1,043 D $3.00 105 696 801 C AM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS 0400 - 0500 $3.00 127 594 721 B $3.00 174 553 727 B $3.00 142 542 684 B $3.00 85 325 410 B $3.00 120 406 526 B 0500 - 0600 $7.00 230 1,094 1,324 E $7.00 266 1233 1,499 F $7.00 247 1296 1,543 F $7.00 189 773 962 C $5.45 221 970 1,191 D 0600 - 0700 $9.00 259 1,160 1,419 F $9.00 317 1333 1,650 F $9.00 272 1255 1,527 F $9.00 187 893 1,080 D $7.00 232 914 1,146 D 0700 - 0800 $9.00 226 1,357 1,583 F $9.00 206 1315 1,521 F $9.00 218 1326 1,544 F $9.00 142 869 1,011 D $7.00 158 925 1,083 D 0800 - 0900 $7.00 134 1,139 1,273 E $7.00 142 1184 1,326 E $7.00 127 1125 1,252 E $7.00 135 766 901 C $5.45 120 814 934 C 0900 - 1000 $5.45 106 820 926 C $5.45 105 951 1,056 D $5.45 131 955 1,086 D $5.45 215 702 917 C $3.00 140 699 839 C AM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS 0400 - 0500 $3.00 167 534 701 B $3.00 182 530 712 B $3.00 162 585 747 B $3.00 163 535 698 B $3.00 122 483 605 B 0500 - 0600 $7.00 271 1,240 1,511 F $7.00 242 1267 1,509 F $7.00 248 1272 1,520 F $7.00 287 1,234 1,521 F $5.45 182 1,105 1,287 E 0600 - 0700 $9.00 253 1,046 1,299 E $9.00 250 1237 1,487 F $9.00 254 1232 1,486 F $9.00 289 1,195 1,484 F $7.00 228 1,058 1,286 E 0700 - 0800 $9.00 201 1,240 1,441 F $9.00 191 1149 1,340 E $9.00 185 1327 1,512 F $9.00 209 1,149 1,358 E $7.00 152 1,038 1,190 D 0800 - 0900 $7.00 107 1,177 1,284 E $7.00 114 1299 1,413 F $7.00 115 1059 1,174 D $7.00 113 1,114 1,227 E $5.45 108 823 931 C 0900 - 1000 $5.45 100 826 926 C $5.45 59 372 431 B $5.45 117 924 1,041 D $5.45 117 888 1,005 D $3.00 93 712 805 C AM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS 0400 - 0500 $3.00 159 531 690 B $3.00 152 494 646 B $3.00 136 407 543 B $2.00 19 42 61 A $2.00 23 59 82 A 0500 - 0600 $7.00 225 1,219 1,444 F $7.00 260 1133 1,393 E $7.00 216 944 1,160 D $2.00 23 50 73 A $2.00 28 156 184 A 0600 - 0700 $9.00 189 1,273 1,462 F $9.00 213 1196 1,409 F $5.45 168 900 1,068 D $2.00 25 73 98 A $2.00 59 213 272 A 0700 - 0800 $9.00 150 1,053 1,203 E $9.00 137 1002 1,139 D $3.00 130 825 955 C $2.00 39 95 134 A $2.00 56 211 267 A 0800 - 0900 $7.00 136 989 1,125 D $7.00 139 935 1,074 D $3.00 117 696 813 C $2.00 73 163 236 A $2.00 84 273 357 A 0900 - 1000 $5.45 158 759 917 C $5.45 165 843 1,008 D $3.00 132 583 715 B $2.00 111 226 337 A $2.00 117 363 480 B AM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS 0400 - 0500 $3.00 157 577 734 B $3.00 142 611 753 B 0500 - 0600 $7.00 257 1,105 1,362 E $7.00 211 1,288 1,499 F 0600 - 0700 $9.00 277 1,229 1,506 F $9.00 238 1,251 1,489 F 0700 - 0800 $9.00 178 1,156 1,334 E $9.00 170 1,211 1,381 E 0800 - 0900 $7.00 125 1,009 1,134 D $7.00 103 1,137 1,240 E 0900 - 1000 $5.45 106 786 892 C $5.45 132 958 1,090 D Thursday 11/11/21 Friday 11/12/21Monday11/08/21 Tuesday 11/09/21 Wednesday 11/10/21 Monday 11/22/21 Tuesday 11/23/21 Wednesday 11/24/21 Wednesday 11/17/21 Thursday 11/18/21 Friday 11/19/21Monday11/15/21 Tuesday 11/16/21 Thursday 11/25/21 Friday 11/26/21 Thursday 12/02/21 Friday 12/03/21Monday11/29/21 Tuesday 11/30/21 Wednesday 12/01/21 Monday 11/01/21 Tuesday 11/02/21 Wednesday 11/03/21 Thursday 11/04/21 Friday 11/05/21 107 17 RCTC OPERATIONAL HIGHLIGHTS On-Road Operations RCTC Freeway Service Patrol responded to 106 calls during the month of November. Of those calls, 73 were to assist disabled vehicles, 9 calls to remove debris, and 24 were in response to accidents that affected the Express Lanes. 91 Express Lanes BOS Development Update In February, Cofiroute USA, LLC (CUSA) notified OCTA and the Riverside County Transportation Commission (RCTC) of a delay to the implementation of the new BOS for the 91 Express Lanes for both Orange and Riverside counties as a result of the COVID-19 pandemic. CUSA is the current operator of the 91 Express Lanes for both OCTA and RCTC and is the firm selected for the design, development, and implementation of the new BOS, as well as the customer service center operation. To address the potential delay of transitioning to the new operating agreement, in October 2019, an amendment to the existing operating agreement was executed which allowed for six one-month extension periods. In November 2021, OCTA and RCTC (Agencies) provided notice to CUSA that the Agencies will be exercising the last of the six one-month extension period, which will commence December 1, 2021 through December 31, 2021. Also in November, both the OCTA Board of Directors and RCTC Commission approved an amendment which allowed for three additional one-month extensions, commencing January 1, 2022 through March 31, 2022. The Agencies have been working with CUSA to determine when the revised go-live date is expected and will then ask CUSA to provide an approved implementation schedule for go-live. The Agencies intend to exercise the one-month options until the transition to the new contract occurs. 108 18 FINANCIAL HIGHLIGHTS RCTC RCTC 91 Express Lanes Operating Statement 11/30/2021 Description Budget Dollar $ Percent (%) Operating revenues: Toll Revenue 24,359,096.52$ 14,931,250.00$ 9,427,846.52$ 63.1 Fee Revenue 2,880,931.28 2,382,041.67 498,889.61 20.9 Total operating revenues 27,240,027.80 17,313,291.67 9,926,736.13 57.3 Operating expenses: Salaries and Benefits 199,156.47 355,333.33 156,176.86 44.0 Legal Services 18,982.97 86,958.33 67,975.36 78.2 Advisory Services 17,773.39 2,083.33 (15,690.06) (753.1) Audit and Accounting Fees 29,775.00 15,000.00 (14,775.00) (98.5) Service Fees - 7,791.67 7,791.67 100.0 Other Professional Services 192,246.48 523,250.00 331,003.52 63.3 Lease Expense 94,545.12 132,958.33 38,413.21 28.9 Operations 684,561.59 1,507,416.67 822,855.08 54.6 Utilities 6,049.26 27,125.00 21,075.74 77.7 Supplies and Materials 6,103.59 13,958.33 7,854.74 56.3 Membership and Subscription Fees 7,186.50 12,500.00 5,313.50 42.5 Office Equipment & Furniture (Non-Capital)- 33,333.33 33,333.33 100.0 Maintenance/Repairs 86,266.71 128,583.33 42,316.62 32.9 Training Seminars and Conferences 2,365.10 666.67 (1,698.43) (254.8) Transportation Expenses - 1,041.67 1,041.67 100.0 Lodging - 541.67 541.67 100.0 Meals - 1,250.00 1,250.00 100.0 Other Staff Expenses 90.00 125.00 35.00 28.0 Advertising - 89,583.33 89,583.33 100.0 Program Management 12,968.54 34,625.00 21,656.46 62.5 Program Operations 2,727,159.72 3,489,250.00 762,090.28 21.8 Litigation Settlement 687.06 - (687.06) N/A Furniture & Equipment - 31,250.00 31,250.00 100.0 Improvements 24,997.50 22,916.67 (2,080.83) (9.1) Bad Debt Expense 45,624.60 - (45,624.60) N/A Total operating expenses 4,156,539.60 6,517,541.67 2,361,002.07 36.2 Operating income (loss)23,083,488.20 10,795,750.00 12,287,738.20 113.8 Nonoperating revenues (expenses): Interest Revenue 39,334.80 62,291.67 (22,956.87) 36.9 Other Miscellaneous Revenue 17.39 - 17.39 N/A Loss on Refunding (6,733,662.41) - (6,733,662.41) N/A Principal Expense - - - N/A Interest Expense (9,476,129.92) (3,767,041.67) (5,709,088.25) 151.6 Total nonoperating revenues (expenses)(16,170,440.14) (3,704,750.00) (12,465,690.14) (336.5) Transfers In - - - N/A Transfers Out (48,900.00) (447,791.67) 398,891.67 (89.1) Net income (loss) 6,864,148.06$ 6,643,208.33$ 220,939.73$ 3.3 1 Unaudited YTD as of : YTD Variance Actual1 109 19 JOINT AGENCY TRIP AND REVENUE STATISTICS JOINT AGENCY TRAFFIC STATISTICS MULTI AGENCY TRIP AND REVENUE STATISTICS MONTH ENDING November 30, 2021 MTD Transactions by Agency Transactions Using Both Segments % Using Both Segments Revenue Westbound OCTA 845,738 468,128 55% $2,351,954 RCTC 774,059 468,128 60% $3,148,346 I -15 339,050 263,884 78% $1,239,002 McKinley 435,009 204,244 47% $1,909,344 Eastbound OCTA 822,997 548,592 67% $2,773,302 RCTC 657,365 548,592 83% $2,253,961 I -15 251,626 201,608 80%$626,455 McKinley 405,739 346,984 86% $1,627,505 110 20 JOINT AGENCY PERFORMANCE MEASURES JOINT AGENCY TRANSPONDER DISTRIBUTION Nov-21 Performance CUSTOMER SERVICE Call Wait Time Monthly Not to exceed 2 minutes 1:40 Abandon Rate Monthly No more than 4.0% 2.2% Customer Satisfaction Monthly At least 75 outbound calls 77 VIOLATION PROCESSING Response Time Monthly Within 2 business days of receipt 1.1 CUSA Violation Collection Rate Quarterly 70% or more CUSA Violation Collection Rate Annually 74% or more TRAFFIC OPERATIONS Initial & Secondary Reviews Monthly Equal to or less than 15 days 2.9 * Plate Misread Errors Monthly Equal to or less than 0.4% 0.05% ACCOUNTING Monthly No more than 3 0 Monthly No more than 3 0 INFORMATION TECHNOLOGY Back-office System Uptime Monthly 99% Availability 100% Network Uptime Monthly 99% Availability 100% CUSA = Cofiroute USA; CAS = OCTA Customer Assistance Specialists * Plate Misread Error performance is current after a 60-day hold-back period; therefore, percentage reported here is for two months prior to the month of this report. OCTA Exceptions RCTC Exceptions REPORTING REQUIREMENT Reporting P eriod PERFORMANCE STANDARD Tags % of Total Tags % of Total Issued To New Accounts 2,005 32.4% 3,495 45.1% 8,180 85.5% Additional Tags to Existing Accounts 4,175 67.5% 4,245 54.8% 1,379 14.4% Replacement Transponders 3 0.0% 5 0.1% 13 0.1% Total Issued 6,183 7,745 9,572 Returned Account Closures Accounts Downsizing Defective Transponders Total Returned 6C TRANSPONDER DISTRIBUTION November-21 October-21 FY 2021-22 Average To-Date 111 21 At the end of November 2021, the 91 Express Lanes had 159,272 active customer accounts and 618,691 transponders classified as assigned. Number of Accounts by FY As of November 30, 2021 Incoming Email Activity During November, the Anaheim Processing Center received 2,992 emails. 112 Orange County Transportation Authority Riverside County Transportation Commission Status Report December 2021 As of December 31, 2021 ATTACHMENT 6 113 2 Table of Contents Operations Overview OCTA ............................................................................................ 3 Traffic and Revenue Statistics for OCTA ......................................................................... 3 OCTA Traffic and Revenue Summary ............................................................................. 5 OCTA Eastbound Peak-Hour Volumes ........................................................................... 6 OCTA Westbound Peak-Hour Volumes .......................................................................... 7 OCTA Operational Highlights .......................................................................................... 8 Financial Highlights OCTA .............................................................................................. 9 Operations Overview RCTC .......................................................................................... 10 Traffic and Revenue Statistics for RCTC ....................................................................... 10 RCTC Traffic and Revenue Summary ........................................................................... 12 RCTC Peak-Hour Volumes ........................................................................................... 13 RCTC Eastbound Peak-Hour Volumes ......................................................................... 13 RCTC Westbound Peak-Hour Volumes ........................................................................ 15 RCTC Operational Highlights ........................................................................................ 17 Financial Highlights RCTC ............................................................................................ 18 Joint Agency Trip and Revenue Statistics ..................................................................... 19 Joint Agency Traffic Statistics ....................................................................................... 19 Joint Agency Performance Measures............................................................................ 20 Joint Agency Transponder Distribution.......................................................................... 20 Incoming Email Activity ................................................................................................. 21 114 3 OPERATIONS OVERVIEW OCTA TRAFFIC AND REVENUE STATISTICS FOR OCTA Total traffic volume on the 91 Express Lanes for December 2021 was 1,639,151. This represents a daily average of 52,876 vehicles. This is a 51.4 percent increase in total traffic volume from the same period last year, which totaled 1,082,747 and was the tenth month of the State of California’s stay-at-home orders due to the coronavirus (COVID-19) pandemic. Potential toll revenue for December was $5,001,697, which represents an increase of 41.4 percent from the prior year’s total of $3,537,895. Carpool percentage for December was 24.1 percent as compared to the previous year’s rate of 21.3 percent. As compared to December 2019, traffic volume increased by 13.8 percent and revenue increased by 15.3 percent. Month-to-date traffic and revenue data is summarized in the table below. The following trip and revenue statistics tables represent all trips taken on the Orange County Transportation Authority (OCTA) 91 Express Lanes and associated potential revenue for the month of December 2021. Current Month-to-Date (MTD) as of December 31, 2021 Trips Dec-21 MTD Actual Dec-20 MTD Actual Yr 21-to-Yr 20 % Variance Dec-19 MTD Actual Yr 21-to-Yr 19 % Variance Full Toll Lanes 1,244,301 852,110 46.0% 1,059,346 17.5% 3+ Lanes 394,850 230,637 71.2% 380,890 3.7% Total Gross Trips 1,639,151 1,082,747 51.4% 1,440,236 13.8% Revenue Full Toll Lanes $4,947,290 $3,488,629 41.8% $4,269,308 15.9% 3+ Lanes $54,407 $49,266 10.4% $68,991 (21.1%) Total Gross Revenue $5,001,697 $3,537,895 41.4% $4,338,299 15.3% Average Revenue per Trip Average Full Toll Lanes $3.98 $4.09 (2.7%)$4.03 (1.2%) Average 3+ Lanes $0.14 $0.21 (33.3%)$0.18 (22.2%) Average Gross Revenue $3.05 $3.27 (6.7%)$3.01 1.3% 115 4 The 2021 fiscal year-to-date traffic volume increased by 45.9 percent and potential toll revenue increased by 38.3 percent, when compared with the same period last year. Year-to-date average revenue per trip is $3.08. Fiscal year-to-date traffic and revenue data are summarized in the table below. The following trip and revenue statistics tables represent all trips taken on the OCTA 91 Express Lanes and associated potential revenue for the months of July 2021 through December 2021. Fiscal Year (FY) 2020-21 Year-to-Date (YTD) as of December 31, 2021 Trips FY 2021-22 YTD Actual FY 2020-21 YTD Actual Yr-to-Yr % Variance Full Toll Lanes 7,821,944 5,431,491 44.0% 3+ Lanes 2,328,518 1,525,760 52.6% Total Gross Trips 10,150,462 6,957,251 45.9% Revenue Full Toll Lanes $30,958,257 $22,298,744 38.8% 3+ Lanes $301,245 $302,149 (0.3%) Total Gross Revenue $31,259,502 $22,600,893 38.3% Average Revenue per Trip Average Full Toll Lanes $3.96 $4.11 (3.6%) Average 3+ Lanes $0.13 $0.20 (35.0%) Average Gross Revenue $3.08 $3.25 (5.2%) 116 5 OCTA Traffic and Revenue Summary The chart below reflects the total trips breakdown between full toll trips and high-occupancy vehicle (HOV3+) trips for FY 2021-22 on a monthly basis. The chart below reflects the gross potential revenue breakdown between full toll trips and HOV3+ trips for FY 2021-22 on a monthly basis. 117 6 OCTA EASTBOUND PEAK-HOUR VOLUMES Peak-hour traffic in the eastbound and westbound direction reached or exceeded 90 percent of defined capacity 11 times during the month of December 2021. As demonstrated on the next chart, westbound peak-hour traffic volumes top out at 83 percent of defined capacity. PM Time Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. 1400 - 1500 $5.30 404 2,927 86% $7.70 354 2,792 82% $8.35 403 2,288 67% 1500 - 1600 $7.45 522 2,812 83% $7.45 525 3,004 88%$7.90 597 3,091 91% 1600 - 1700 $6.50 350 2,731 80% $7.00 392 2,839 84% $7.45 483 2,911 86% 1700 - 1800 $5.40 457 2,737 81% $6.70 510 2,963 87% $6.75 533 2,936 86% 1800 - 1900 $4.05 608 2,886 85% $4.50 585 2,749 81% $6.75 568 2,491 73% 1900 - 2000 $3.95 647 2,761 81% $5.75 611 2,569 76% $6.25 645 2,344 69% PM Time Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. 1400 - 1500 $5.30 411 2,990 88% $5.30 390 2,850 84%$5.30 400 3,168 93%$7.70 416 2,869 84% $8.35 452 2,915 86% 1500 - 1600 $5.65 489 2,939 86%$4.75 522 3,121 92%$7.45 485 2,892 85%$7.45 511 3,063 90%$7.90 543 2,915 86% 1600 - 1700 $4.35 447 3,056 90% $4.50 369 3,095 91%$6.50 386 2,962 87% $7.00 363 2,773 82% $7.45 402 2,656 78% 1700 - 1800 $4.95 470 2,761 81% $4.90 443 2,495 73% $5.40 502 2,805 83% $6.70 495 2,965 87% $6.75 514 2,791 82% 1800 - 1900 $5.65 624 2,844 84% $4.05 605 3,006 88% $4.05 614 2,821 83% $4.50 549 2,308 68% $6.75 648 2,734 80% 1900 - 2000 $3.95 499 1,901 56% $3.95 505 2,052 60% $3.95 494 2,097 62% $5.75 388 1,529 45% $6.25 698 2,597 76% PM Time Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. 1400 - 1500 $5.30 421 2,916 86% $5.30 333 2,186 64% $5.30 365 3,015 89% $7.70 415 2,983 88% $8.35 506 2,793 82% 1500 - 1600 $5.65 543 3,022 89% $4.75 469 2,705 80% $7.45 534 2,882 85% $7.45 514 3,018 89% $7.90 562 2,964 87% 1600 - 1700 $4.35 454 3,178 93%$4.50 376 2,611 77% $6.50 401 2,862 84% $7.00 412 2,893 85% $7.45 411 2,622 77% 1700 - 1800 $4.95 424 2,655 78% $4.90 374 1,962 58% $5.40 449 2,807 83% $6.70 467 2,744 81% $6.75 558 2,915 86% 1800 - 1900 $5.65 669 2,853 84% $4.05 357 1,673 49% $4.05 590 2,925 86% $4.50 634 2,825 83% $6.75 570 2,732 80% 1900 - 2000 $3.95 425 1,720 51% $3.95 321 1,158 34% $3.95 686 2,770 81% $5.75 676 2,568 76% $6.25 743 2,583 76% PM Time Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. 1400 - 1500 $5.30 476 2,938 86% $5.30 435 2,790 82%$5.30 442 3,060 90%$8.35 538 2,607 77% $6.20 672 2,119 62% 1500 - 1600 $5.65 503 2,881 85%$4.75 498 3,069 90%$7.45 547 2,808 83% $7.90 578 2,543 75% $6.20 750 2,064 61% 1600 - 1700 $4.35 460 3,000 88%$4.50 487 3,238 95%$6.50 392 2,536 75% $7.45 486 2,458 72% $6.20 781 2,026 60% 1700 - 1800 $4.95 412 2,486 73% $4.90 417 2,353 69% $5.40 510 2,878 85% $6.75 473 2,053 60% $6.20 750 1,936 57% 1800 - 1900 $5.65 645 2,674 79% $4.05 646 2,658 78% $4.05 626 2,846 84% $6.75 468 1,712 50% $6.20 319 912 27% 1900 - 2000 $3.95 631 2,256 66% $3.95 642 2,459 72% $3.95 586 2,092 62% $6.25 425 1,363 40% $6.20 698 1,628 48% PM Time Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. 1400 - 1500 $5.30 484 2,514 74% $5.30 518 2,511 74% $5.30 467 2,550 75% $8.35 463 2,282 67% $5.30 453 1,549 46% 1500 - 1600 $5.65 494 2,252 66% $4.75 541 2,581 76% $7.45 498 2,250 66% $7.90 487 2,203 65% $5.30 480 1,632 48% 1600 - 1700 $4.35 536 2,672 79%$4.50 535 3,145 93%$6.50 371 2,097 62% $7.45 348 1,807 53% $5.30 443 1,458 43% 1700 - 1800 $4.95 427 2,089 61% $4.90 473 2,372 70% $5.40 418 1,958 58% $6.75 400 1,715 50% $5.30 505 1,475 43% 1800 - 1900 $5.65 454 1,581 47% $4.05 551 1,966 58% $4.05 503 1,878 55% $6.75 399 1,381 41% $5.30 513 1,267 37% 1900 - 2000 $3.95 331 1,085 32% $3.95 479 1,343 40% $3.95 344 1,107 33% $6.25 345 1,062 31% $4.80 371 908 27% 12/29/21 Thursday 12/30/21 Friday 12/31/21Monday 12/27/21 Tuesday 12/28/21 Wednesday 12/22/21 Thursday 12/23/21 Friday 12/24/21Monday 12/20/21 Tuesday 12/21/21 Wednesday Thursday 12/09/21 Friday 12/10/21 Monday 12/13/21 Tuesday 12/14/21 Wednesday 12/15/21 Thursday 12/16/21 Friday 12/17/21 Thursday 12/02/21 Friday 12/03/21 Monday 12/06/21 Tuesday 12/07/21 Wednesday 12/08/21 Monday 11/29/21 Tuesday 11/30/21 Wednesday 12/01/21 118 7 OCTA WESTBOUND PEAK-HOUR VOLUMES AM Time Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. 0400 - 0500 $3.15 513 1,616 48% $3.15 511 1,645 48% $3.15 446 1,418 42% 0500 - 0600 $5.10 700 2,757 81% $5.10 733 2,812 83% $4.85 703 2,625 77% 0600 - 0700 $5.30 639 2,696 79% $5.30 630 2,743 81% $5.10 576 2,495 73% 0700 - 0800 $5.80 531 2,542 75% $5.80 539 2,521 74% $5.65 487 2,272 67% 0800 - 0900 $5.30 287 2,247 66% $5.30 309 2,433 72% $5.10 290 2,157 63% 0900 - 1000 $4.20 327 2,451 72% $4.20 327 2,481 73% $4.20 251 1,829 54% AM Time Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. 0400 - 0500 $3.15 466 1,626 48% $3.15 460 1,526 45% $3.15 498 1,677 49% $3.15 475 1,582 47% $3.15 424 1,503 44% 0500 - 0600 $5.10 727 2,734 80% $5.10 722 2,586 76% $5.10 714 2,746 81% $5.10 692 2,683 79% $4.85 684 2,635 78% 0600 - 0700 $5.30 602 2,643 78% $5.30 594 2,520 74% $5.30 612 2,729 80% $5.30 603 2,483 73% $5.10 602 2,538 75% 0700 - 0800 $5.80 534 2,540 75% $5.80 531 2,610 77% $5.80 552 2,700 79% $5.80 462 2,129 63% $5.65 466 2,233 66% 0800 - 0900 $5.30 300 2,391 70% $5.30 289 2,562 75% $5.30 312 2,602 77% $5.30 284 2,177 64% $5.10 319 2,215 65% 0900 - 1000 $4.20 311 2,398 71% $4.20 311 2,727 80% $4.20 319 2,532 74% $4.20 276 2,167 64% $4.20 304 2,286 67% AM Time Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. 0400 - 0500 $3.15 498 1,631 48% $3.15 493 1,456 43% $3.15 464 1,497 44% $3.15 450 1,455 43% $3.15 390 1,270 37% 0500 - 0600 $5.10 696 2,787 82% $5.10 641 2,397 71% $5.10 736 2,788 82% $5.10 705 2,722 80% $4.85 634 2,550 75% 0600 - 0700 $5.30 606 2,493 73% $5.30 398 1,632 48% $5.30 574 2,486 73% $5.30 589 2,571 76% $5.10 595 2,477 73% 0700 - 0800 $5.80 505 2,483 73% $5.80 427 1,869 55% $5.80 523 2,520 74% $5.80 486 2,470 73% $5.65 447 2,185 64% 0800 - 0900 $5.30 287 2,152 63% $5.30 264 2,066 61% $5.30 294 2,377 70% $5.30 312 2,387 70% $5.10 312 2,209 65% 0900 - 1000 $4.20 306 2,260 66% $4.20 271 1,895 56% $4.20 317 2,449 72% $4.20 315 2,489 73% $4.20 363 2,333 69% AM Time Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. 0400 - 0500 $3.15 417 1,466 43% $3.15 414 1,378 41% $3.15 378 1,256 37% $3.15 258 885 26% $1.75 107 333 10% 0500 - 0600 $5.10 663 2,662 78% $5.10 688 2,554 75% $5.10 680 2,517 74% $4.85 469 1,812 53% $1.75 89 315 9% 0600 - 0700 $5.30 389 2,329 69% $5.30 420 2,300 68% $5.30 402 2,101 62% $5.10 314 1,486 44% $1.75 78 363 11% 0700 - 0800 $5.80 343 2,108 62% $5.80 347 2,053 60% $5.80 356 1,938 57% $5.65 230 1,283 38% $1.75 99 473 14% 0800 - 0900 $5.30 337 2,245 66% $5.30 344 1,948 57% $5.30 306 1,858 55% $5.10 253 1,617 48% $3.15 175 849 25% 0900 - 1000 $4.20 412 2,400 71% $4.20 374 2,135 63% $4.20 382 2,316 68% $4.20 345 1,795 53% $3.30 313 1,264 37% AM Time Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. 0400 - 0500 $3.15 301 915 27% $3.15 346 1,073 32% $3.15 279 867 26% $3.15 249 728 21% $1.75 76 202 6% 0500 - 0600 $5.10 415 1,604 47% $5.10 512 1,914 56% $5.10 437 1,447 43% $4.85 364 1,195 35% $1.75 111 371 11% 0600 - 0700 $5.30 234 1,213 36% $5.30 286 1,450 43% $5.30 239 1,153 34% $5.10 225 998 29% $1.75 94 385 11% 0700 - 0800 $5.80 191 1,060 31% $5.80 244 1,247 37% $5.80 201 1,088 32% $5.65 211 1,093 32% $1.75 111 491 14% 0800 - 0900 $5.30 191 1,169 34% $5.30 250 1,459 43% $5.30 212 1,214 36% $5.10 165 1,053 31% $1.75 136 659 19% 0900 - 1000 $4.20 241 1,250 37% $4.20 349 1,591 47% $4.20 250 1,261 37% $4.20 207 1,157 34% $3.15 238 915 27% Monday 12/27/21 Tuesday 12/28/21 Wednesday 12/29/21 Thursday 12/16/21 Friday 12/17/21 12/22/21 Thursday 12/30/21 Friday 12/31/21 Thursday 12/23/21 Friday 12/24/21 12/15/21 Monday 12/20/21 Tuesday 12/21/21 Wednesday Monday 12/13/21 Tuesday 12/14/21 Wednesday 12/08/21 Thursday 12/09/21 Friday 12/10/21Monday 12/06/21 Tuesday 12/07/21 Wednesday 12/01/21 Thursday 12/02/21 Friday 12/03/21Monday 11/29/21 Tuesday 11/30/21 Wednesday 119 8 OCTA OPERATIONAL HIGHLIGHTS 91 Express Lanes Back-Office System (BOS) Development Update In February 2021, Cofiroute USA, LLC (CUSA) notified OCTA and the Riverside County Transportation Commission (RCTC) of a delay to the implementation of the new BOS for the 91 Express Lanes for both Orange and Riverside counties as a result of the COVID-19 pandemic. CUSA is the current operator of the 91 Express Lanes for both OCTA and RCTC (Agencies) and is the firm selected for the design, development, and implementation of the new BOS, as well as the customer service center operation. To address the potential delay of transitioning to the new operating agreement, in October 2019, an amendment to the existing operating agreement was executed which allowed for six one-month extension periods, from July 1, 2021 through December 31, 2021. In anticipation the transition will not occur by December 31, in October 2021, both the OCTA and RCTC Board of Directors approved a subsequent amendment which allowed for three one-month extensions, commencing January 1, 2022 through March 31, 2022. In December, the Agencies provided notice to CUSA that the first extension period, commencing January 1, 2022 through January 31, 2022 will be exercised. The Agencies intend to exercise the one-month options until the transition to the new contract occurs, which is anticipated for early March 2022. 91 Express Lanes Toll Entrance Gantries Infrastructure Project Update OCTA entered into an agreement with the California Department of Transportation (Caltrans) to provide construction and construction management services for the 91 Express Lanes Toll Entrance Gantries Infrastructure Project. This project entails constructing new toll gantries infrastructure at the three entrances (Northbound 55, Eastbound 91 and Westbound 91) of the OCTA 91 Express Lanes. Caltrans advertised and awarded the project in March 2021 and May 2021, respectively. In June, the contract was executed and the project kickoff meeting was held in July. Pre-construction activities began in August and was followed with construction activities which commenced in September. In December, staff was notified of a drainage conflict with where the new Westbound 91 gantry was to be installed. Staff is working with the Plans, Specifications, and Estimates consultant and Caltrans to address the issue. The project is anticipated to be completed in early 2022. During the construction period, overnight closures and possibly, a few full weekend closures, will occur. Upon completion of the infrastructure project, Kapsch TrafficCom USA, Inc., the toll lanes system integrator for the 91 Express Lanes, will install new Electronic Toll and Traffic Management system equipment onto the new gantries. 120 9 FINANCIAL HIGHLIGHTS OCTA Capital Asset Activity During the six months ending December 31, 2021, capital asset activities included payment of $364,399 attributing to the Electronic Toll and Traffic Management system project. 121 10 OPERATIONS OVERVIEW RCTC TRAFFIC AND REVENUE STATISTICS FOR RCTC Total traffic volume on the 91 Express Lanes for December 2021 was 1,397,838. This represents a daily average of 45,092 vehicles. This is a 53 percent increase in total traffic volume from the same period last year, which totaled 913,325 and was the tenth month of the State of California’s stay-at-home orders due to the coronavirus (COVID-19) pandemic. Potential toll revenue for December was $5,220,309, which represents an increase of 66 percent from the prior year’s total of $3,144,150. Carpool percentage for December was 22.8 percent as compared to the previous year’s rate of 20.1 percent. As compared to December 2019, traffic volume increased by 11.4 percent and revenue decreased by 1.1 percent. Month-to-date traffic and revenue data is summarized in the table below. The following trip and revenue statistics tables represent all trips taken on the Riverside County Transportation Commission (RCTC) 91 Express Lanes and associated potential revenue for the month of December 2021. Current Month-to-Date as of December 31, 2021 Trips DEC-21 MTD Actual Stantec MTD Projected # Variance % Variance Dec-20 MTD Actual Yr-to-Yr % Variance Dec-19 MTD Actual Yr 21-to-Yr 19 % Variance Full Toll Lanes 1,079,651 852,714 226,937 26.6% 729,424 48.0% 945,151 14.2% 3+ Lanes 318,187 331,486 (13,299) (4.0%)183,901 73.0% 309,435 2.8% Total Gross Trips 1,397,838 1,184,200 213,638 18.0% 913,325 53.0% 1,254,586 11.4% Revenue Full Toll Lanes $5,178,614 $3,722,886 $1,455,729 39.1% $3,109,143 66.6% $5,238,975 (1.2%) 3+ Lanes $41,695 $0 $41,695 $35,008 19.1% $38,169 9.2% Total Gross Revenue $5,220,309 $3,722,886 $1,497,423 40.2% $3,144,150 66.0% $5,277,144 (1.1%) Average Revenue per Trip Average Full Toll Lanes $4.80 $4.37 $0.43 9.8% $4.26 12.7% $5.54 (13.4%) Average 3+ Lanes $0.13 $0.00 $0.13 $0.19 (31.6%)$0.12 8.3% Average Gross Revenue $3.73 $3.14 $0.59 18.8% $3.44 8.4% $4.21 (11.4%) 122 11 The 2021 fiscal year-to-date traffic volume increased by 47.7 percent and potential toll revenue increased by 59.8 percent, when compared with the same period last year. Year-to-date average revenue per-trip is $3.68. Fiscal year-to-date traffic and revenue data are summarized in the table below. The following trip and revenue statistics tables represent all trips taken on the RCTC 91 Express Lanes and associated potential revenue for the months of July 2021 through December 2021. FY 2020-21 Year-to-Date as of December 31, 2021 Trips FY 2021-22 YTD Actual Stantec YTD Projected # Variance % Variance FY 2020-21 YTD Actual Yr-to-Yr % Variance Full Toll Lanes 6,817,040 5,618,300 1,198,740 21.3% 4,651,371 46.6% 3+ Lanes 1,856,354 1,992,657 (136,303) (6.8%)1,221,292 52.0% Total Gross Trips 8,673,394 7,610,957 1,062,437 14.0% 5,872,663 47.7% Revenue Full Toll Lanes $31,665,898 $24,293,257 $7,372,641 30.3% $19,760,008 60.3% 3+ Lanes $243,753 $0 $243,753 $214,063 13.9% Total Gross Revenue $31,909,651 $24,293,257 $7,616,394 31.4% $19,974,070 59.8% Average Revenue per Trip Average Full Toll Lanes $4.65 $4.32 $0.33 7.6% $4.25 9.4% Average 3+ Lanes $0.13 $0.00 $0.13 $0.18 (27.8%) Average Gross Revenue $3.68 $3.19 $0.49 15.4% $3.40 8.2% 123 12 RCTC Traffic and Revenue Summary The chart below reflects the total trips broken down between full toll lanes and HOV3+ lanes for FY 2021-22 on a monthly basis. The chart below reflects the gross potential revenue breakdown between full toll lanes and HOV3+ lanes for FY 2021-22 on a monthly basis. 124 13 RCTC PEAK-HOUR VOLUMES In December, no toll rates were adjusted. RCTC evaluates traffic volumes for peak period hours and adjusts rates according to the toll rate policy. RCTC EASTBOUND PEAK-HOUR VOLUMES Eastbound PM Peak - County Line to McKinley PM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS 1400 - 1500 $9.15 152 1076 1,228 E $12.25 168 1,081 1,249 E $26.80 181 789 970 C 1500 - 1600 $13.55 207 865 1,072 D $16.60 243 899 1,142 D $26.50 272 979 1,251 E 1600 - 1700 $7.05 181 897 1,078 D $8.45 179 902 1,081 D $15.60 247 990 1,237 E 1700 - 1800 $5.45 178 875 1,053 D $5.45 203 918 1,121 D $7.40 245 890 1,135 D 1800 - 1900 $5.45 234 863 1,097 D $5.45 233 863 1,096 D $5.45 270 893 1,163 D 1900 - 2000 $4.25 280 834 1,114 D $5.45 224 886 1,110 D $4.25 265 741 1,006 D PM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS 1400 - 1500 $5.45 188 1,080 1,268 E $7.05 171 1,098 1,269 E $9.15 175 1,062 1,237 E $12.25 199 1,009 1,208 E $26.80 266 1,112 1,378 F 1500 - 1600 $8.45 208 901 1,109 D $10.50 204 952 1,156 D $13.55 185 1,002 1,187 D $16.60 200 840 1,040 D $26.50 231 1,004 1,235 E 1600 - 1700 $7.05 171 947 1,118 D $5.45 161 920 1,081 D $7.05 191 1,000 1,191 D $8.45 190 897 1,087 D $15.60 249 1,021 1,270 E 1700 - 1800 $5.45 217 904 1,121 D $5.45 206 915 1,121 D $5.45 218 886 1,104 D $5.45 155 894 1,049 D $7.40 244 900 1,144 D 1800 - 1900 $5.45 272 881 1,153 D $5.45 223 876 1,099 D $5.45 262 879 1,141 D $5.45 224 711 935 C $5.45 290 928 1,218 E 1900 - 2000 $2.30 232 639 871 C $4.25 210 718 928 C $4.25 194 711 905 C $5.45 172 528 700 B $4.25 294 823 1,117 D PM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS 1400 - 1500 $5.45 202 1,053 1,255 E $7.05 168 767 935 C $9.15 170 1,070 1,240 E $12.25 179 1,040 1,219 E $26.80 254 1,045 1,299 E 1500 - 1600 $8.45 242 932 1,174 D $10.50 180 664 844 C $13.55 200 954 1,154 D $16.60 227 924 1,151 D $26.50 285 1,052 1,337 F 1600 - 1700 $7.05 190 927 1,117 D $5.45 165 725 890 C $7.05 180 942 1,122 D $8.45 222 978 1,200 D $15.60 289 1,006 1,295 E 1700 - 1800 $5.45 211 943 1,154 D $5.45 129 641 770 B $5.45 179 907 1,086 D $5.45 139 917 1,056 D $7.40 236 933 1,169 D 1800 - 1900 $5.45 288 910 1,198 D $5.45 138 479 617 B $5.45 225 879 1,104 D $5.45 241 889 1,130 D $5.45 263 910 1,173 D 1900 - 2000 $2.30 226 621 847 C $4.25 104 326 430 B $4.25 263 838 1,101 D $5.45 303 844 1,147 D $4.25 337 904 1,241 E PM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS 1400 - 1500 $5.45 262 1,059 1,321 F $7.05 221 1,096 1,317 F $9.15 214 990 1,204 E $26.80 241 755 996 C $5.45 310 635 945 C 1500 - 1600 $8.45 245 944 1,189 D $10.50 213 966 1,179 D $13.55 268 954 1,222 E $26.50 250 768 1,018 D $2.30 343 617 960 C 1600 - 1700 $7.05 193 950 1,143 D $5.45 212 1,013 1,225 E $7.05 223 995 1,218 E $15.60 258 813 1,071 D $2.30 360 695 1,055 D 1700 - 1800 $5.45 204 873 1,077 D $5.45 210 888 1,098 D $5.45 211 955 1,166 D $7.40 234 783 1,017 D $2.30 350 602 952 C 1800 - 1900 $5.45 284 840 1,124 D $5.45 261 805 1,066 D $5.45 265 861 1,126 D $5.45 244 668 912 C $2.30 184 331 515 B 1900 - 2000 $2.30 261 746 1,007 D $4.25 261 813 1,074 D $4.25 255 748 1,003 D $4.25 190 461 651 B $2.30 314 555 869 C PM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS 1400 - 1500 $5.45 242 965 1,207 E $7.05 283 967 1,250 E $9.15 233 878 1,111 D $26.80 197 740 937 C $1.60 225 612 837 C 1500 - 1600 $8.45 234 799 1,033 D $10.50 241 718 959 C $13.55 219 706 925 C $26.50 230 644 874 C $1.60 230 602 832 C 1600 - 1700 $7.05 218 750 968 C $5.45 273 913 1,186 D $7.05 179 675 854 C $15.60 182 644 826 C $1.60 232 510 742 B 1700 - 1800 $5.45 189 737 926 C $5.45 252 873 1,125 D $5.45 185 644 829 C $7.40 178 618 796 B $1.60 257 480 737 B 1800 - 1900 $5.45 228 577 805 C $5.45 268 606 874 C $5.45 235 570 805 C $5.45 163 446 609 B $1.60 242 421 663 B 1900 - 2000 $2.30 141 395 536 B $4.25 195 367 562 B $4.25 154 349 503 B $4.25 120 310 430 B $1.60 193 275 468 B Thursday 12/23/21 Friday 12/24/21 Monday 12/13/21 Tuesday 12/14/21 Wednesday 12/15/21 Wednesday 12/08/21 Thursday 12/09/21 Friday 12/10/21 12/16/21 Friday 12/17/21 Monday 12/06/21 Tuesday 12/07/21 Thursday Wednesday 12/22/21Monday12/20/21 Tuesday 12/21/21 Monday 12/27/21 Tuesday 12/28/21 Wednesday 12/29/21 Thursday 12/30/21 Friday 12/31/21 11/30/21 Wednesday 12/01/21 Thursday 12/02/21 Friday 12/03/21Monday11/29/21 Tuesday 125 14 Eastbound PM Peak - County Line to 15 SB Ontario PM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS 1400 - 1500 $5.45 106 803 909 C $5.45 102 759 861 C $5.45 98 537 635 B 1500 - 1600 $5.45 120 637 757 B $5.45 98 659 757 B $5.45 139 617 756 B 1600 - 1700 $5.45 95 624 719 B $5.45 117 602 719 B $3.00 142 601 743 B 1700 - 1800 $3.00 109 580 689 B $3.00 98 622 720 B $3.00 131 586 717 B 1800 - 1900 $3.00 127 626 753 B $3.00 124 619 743 B $3.00 148 566 714 B 1900 - 2000 $3.00 173 636 809 C $3.00 143 629 772 B $3.00 154 496 650 B PM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS 1400 - 1500 $5.45 101 751 852 C $5.45 86 736 822 C $5.45 119 701 820 C $5.45 126 719 845 C $5.45 114 680 794 B 1500 - 1600 $5.45 109 611 720 B $5.45 93 671 764 B $5.45 89 693 782 B $5.45 90 659 749 B $5.45 111 558 669 B 1600 - 1700 $3.00 93 605 698 B $5.45 78 627 705 B $5.45 85 638 723 B $5.45 91 557 648 B $3.00 119 613 732 B 1700 - 1800 $3.00 131 568 699 B $3.00 87 602 689 B $3.00 109 595 704 B $3.00 89 566 655 B $3.00 139 627 766 B 1800 - 1900 $3.00 147 631 778 B $3.00 135 613 748 B $3.00 126 598 724 B $3.00 117 499 616 B $3.00 133 531 664 B 1900 - 2000 $3.00 145 472 617 B $3.00 147 568 715 B $3.00 131 521 652 B $3.00 104 411 515 B $3.00 168 518 686 B PM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS 1400 - 1500 $5.45 133 740 873 C $5.45 99 601 700 B $5.45 102 780 882 C $5.45 119 737 856 C $5.45 138 677 815 C 1500 - 1600 $5.45 104 594 698 B $5.45 118 548 666 B $5.45 112 732 844 C $5.45 118 657 775 B $5.45 139 598 737 B 1600 - 1700 $3.00 91 651 742 B $5.45 93 515 608 B $5.45 86 621 707 B $5.45 115 585 700 B $3.00 125 625 750 B 1700 - 1800 $3.00 118 557 675 B $3.00 71 439 510 B $3.00 107 613 720 B $3.00 81 577 658 B $3.00 127 546 673 B 1800 - 1900 $3.00 132 576 708 B $3.00 95 378 473 B $3.00 127 631 758 B $3.00 111 600 711 B $3.00 135 548 683 B 1900 - 2000 $3.00 140 485 625 B $3.00 66 265 331 A $3.00 158 708 866 C $3.00 188 606 794 B $3.00 182 562 744 B PM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS 1400 - 1500 $5.45 139 740 879 C $5.45 140 750 890 C $5.45 144 746 890 C $5.45 151 550 701 B $3.00 190 517 707 B 1500 - 1600 $5.45 139 672 811 C $5.45 112 721 833 C $5.45 121 670 791 B $5.45 134 484 618 B $3.00 202 472 674 B 1600 - 1700 $3.00 112 622 734 B $5.45 116 623 739 B $5.45 108 563 671 B $3.00 167 477 644 B $3.00 227 463 690 B 1700 - 1800 $3.00 118 567 685 B $3.00 136 586 722 B $3.00 124 591 715 B $3.00 155 480 635 B $3.00 230 372 602 B 1800 - 1900 $3.00 162 563 725 B $3.00 146 562 708 B $3.00 185 642 827 C $3.00 128 428 556 B $3.00 138 207 345 A 1900 - 2000 $3.00 182 585 767 B $3.00 198 605 803 C $3.00 186 532 718 B $3.00 118 304 422 B $3.00 273 386 659 B PM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS 1400 - 1500 $5.45 157 566 723 B $5.45 159 695 854 C $5.45 145 608 753 B $5.45 150 495 645 B $2.00 124 340 464 B 1500 - 1600 $5.45 125 530 655 B $5.45 126 547 673 B $5.45 129 533 662 B $5.45 127 418 545 B $2.00 145 372 517 B 1600 - 1700 $3.00 119 513 632 B $5.45 171 607 778 B $5.45 109 410 519 B $3.00 109 404 513 B $2.00 119 304 423 B 1700 - 1800 $3.00 121 471 592 B $3.00 135 558 693 B $3.00 106 425 531 B $3.00 98 385 483 B $2.00 119 288 407 B 1800 - 1900 $3.00 123 405 528 B $3.00 157 480 637 B $3.00 133 399 532 B $3.00 90 320 410 B $2.00 138 231 369 A 1900 - 2000 $3.00 102 256 358 A $3.00 148 292 440 B $3.00 109 264 373 A $3.00 103 235 338 A $2.00 117 202 319 A 12/09/21 Friday 12/10/21Monday12/06/21 Tuesday 12/07/21 Wednesday 12/08/21 Thursday Monday 12/20/21 Tuesday 12/21/21 Wednesday 12/22/21 Wednesday 12/15/21 Thursday 12/16/21 Friday 12/17/21Monday12/13/21 Tuesday 12/14/21 Monday 12/27/21 Tuesday 12/28/21 Thursday 12/23/21 Friday 12/24/21 Wednesday 12/29/21 Thursday 12/30/21 Friday 12/31/21 Monday 11/29/21 Tuesday 11/30/21 Wednesday 12/01/21 Thursday 12/02/21 Friday 12/03/21 126 15 RCTC WESTBOUND PEAK-HOUR VOLUMES Westbound AM Peak - McKinley to County Line AM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS 0400 - 0500 $2.30 248 614 862 C $2.30 199 657 856 C $2.30 201 544 745 B 0500 - 0600 $11.20 343 1200 1,543 F $9.45 363 1,201 1,564 F $5.45 391 1,229 1,620 F 0600 - 0700 $18.30 325 1089 1,414 F $17.30 275 1,108 1,383 F $10.45 335 1,024 1,359 F 0700 - 0800 $14.30 346 1199 1,545 F $13.30 307 1,403 1,710 F $9.40 340 1,108 1,448 F 0800 - 0900 $10.40 203 1186 1,389 F $9.40 216 1,360 1,576 F $5.45 189 1,108 1,297 E 0900 - 1000 $7.05 189 1217 1,406 F $7.05 184 1,112 1,296 E $4.25 151 847 998 C AM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS 0400 - 0500 $2.30 216 602 818 C $2.30 232 651 883 C $2.30 232 708 940 C $2.30 227 600 827 C $2.30 223 592 815 C 0500 - 0600 $11.20 380 1,169 1,549 F $11.20 392 1,071 1,463 F $11.20 373 1,273 1,646 F $9.45 403 1,183 1,586 F $5.45 395 1,201 1,596 F 0600 - 0700 $17.30 342 1,044 1,386 F $18.30 341 1,012 1,353 F $18.30 332 1,157 1,489 F $17.30 305 996 1,301 E $10.45 337 1,127 1,464 F 0700 - 0800 $14.30 348 1,253 1,601 F $14.30 336 1,226 1,562 F $14.30 345 1,318 1,663 F $13.30 316 1,111 1,427 F $9.40 336 1,142 1,478 F 0800 - 0900 $9.40 233 1,363 1,596 F $10.40 172 1,424 1,596 F $10.40 220 1,457 1,677 F $9.40 200 1,166 1,366 F $5.45 195 1,119 1,314 E 0900 - 1000 $5.45 175 1,184 1,359 F $7.05 169 1,221 1,390 F $7.05 150 1,212 1,362 F $7.05 134 919 1,053 D $4.25 164 917 1,081 D AM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS 0400 - 0500 $2.30 229 628 857 C $2.30 238 531 769 B $2.30 225 568 793 B $2.30 224 541 765 B $2.30 218 526 744 B 0500 - 0600 $11.20 384 1,241 1,625 F $11.20 299 1,038 1,337 E $11.20 391 1,186 1,577 F $9.45 430 1,192 1,622 F $5.45 395 1,170 1,565 F 0600 - 0700 $17.30 332 1,009 1,341 E $18.30 289 883 1,172 D $18.30 338 1,011 1,349 E $17.30 338 1,015 1,353 F $10.45 334 1,024 1,358 F 0700 - 0800 $14.30 301 1,377 1,678 F $14.30 332 999 1,331 E $14.30 387 1,267 1,654 F $13.30 351 1,277 1,628 F $9.40 342 1,108 1,450 F 0800 - 0900 $9.40 216 1,195 1,411 F $10.40 171 1,167 1,338 E $10.40 209 1,416 1,625 F $9.40 223 1,343 1,566 F $5.45 224 1,188 1,412 F 0900 - 1000 $5.45 183 988 1,171 D $7.05 141 841 982 C $7.05 195 1,289 1,484 F $7.05 196 1,195 1,391 F $4.25 188 949 1,137 D AM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS 0400 - 0500 $2.30 213 599 812 C $2.30 192 552 744 B $2.30 201 531 732 B $2.30 110 428 538 B $1.60 29 49 78 A 0500 - 0600 $11.20 333 1,223 1,556 F $11.20 394 1,159 1,553 F $11.20 386 1,088 1,474 F $5.45 222 873 1,095 D $1.60 38 68 106 A 0600 - 0700 $17.30 221 1,051 1,272 E $18.30 267 958 1,225 E $18.30 238 918 1,156 D $10.45 138 634 772 B $1.60 26 107 133 A 0700 - 0800 $14.30 196 1,224 1,420 F $14.30 241 1,054 1,295 E $14.30 200 1,027 1,227 E $9.40 121 705 826 C $1.60 57 195 252 A 0800 - 0900 $9.40 182 1,247 1,429 F $10.40 210 980 1,190 D $10.40 209 880 1,089 D $5.45 127 738 865 C $1.60 88 270 358 A 0900 - 1000 $5.45 217 1,029 1,246 E $7.05 193 788 981 C $7.05 207 833 1,040 D $4.25 185 663 848 C $1.60 109 352 461 B AM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS 0400 - 0500 $2.30 154 351 505 B $2.30 185 406 591 B $2.30 145 293 438 B $2.30 121 261 382 A $1.60 26 50 76 A 0500 - 0600 $11.20 233 658 891 C $11.20 281 695 976 C $11.20 239 567 806 C $5.45 177 448 625 B $1.60 49 123 172 A 0600 - 0700 $17.30 147 511 658 B $18.30 172 574 746 B $18.30 135 451 586 B $10.45 104 378 482 B $1.60 53 165 218 A 0700 - 0800 $14.30 120 533 653 B $14.30 171 573 744 B $14.30 130 535 665 B $9.40 124 509 633 B $1.60 57 200 257 A 0800 - 0900 $9.40 88 596 684 B $10.40 129 603 732 B $10.40 95 527 622 B $5.45 108 475 583 B $1.60 78 250 328 A 0900 - 1000 $5.45 124 501 625 B $7.05 157 589 746 B $7.05 107 477 584 B $4.25 118 429 547 B $1.60 129 326 455 B 12/17/21Thursday 12/30/21 Friday 12/31/21 Thursday 12/23/21 Friday 12/24/21 Thursday Monday 12/13/21 Tuesday 12/14/21 Wednesday 12/15/21 Wednesday 12/08/21 Thursday 12/09/21 Friday 12/10/21Monday12/06/21 Tuesday 12/07/21 12/16/21 Friday Monday 12/27/21 Tuesday 12/28/21 Wednesday 12/29/21 Wednesday 12/22/21Monday12/20/21 Tuesday 12/21/21 12/01/21 Thursday 12/02/21 Friday 12/03/21Monday11/29/21 Tuesday 11/30/21 Wednesday 127 16 Westbound AM Peak - I-15 North to County Line AM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS 0400 - 0500 $3.00 177 524 701 B $3.00 167 535 702 B $3.00 133 425 558 B 0500 - 0600 $7.00 253 1,240 1,493 F $7.00 234 1,217 1,451 F $5.45 255 1,048 1,303 E 0600 - 0700 $9.00 281 1,254 1,535 F $9.00 241 1,354 1,595 F $7.00 242 1,090 1,332 E 0700 - 0800 $9.00 204 1,151 1,355 E $9.00 189 1,135 1,324 E $7.00 188 978 1,166 D 0800 - 0900 $7.00 118 1,064 1,182 D $7.00 123 1,139 1,262 E $5.45 135 954 1,089 D 0900 - 1000 $5.45 121 877 998 C $5.45 138 929 1,067 D $3.00 86 701 787 B AM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS 0400 - 0500 $3.00 179 583 762 B $3.00 180 552 732 B $3.00 156 563 719 B $3.00 169 524 693 B $3.00 136 475 611 B 0500 - 0600 $7.00 283 1,138 1,421 F $7.00 271 1,127 1,398 E $7.00 248 1,214 1,462 F $7.00 276 1,094 1,370 E $5.45 240 1,054 1,294 E 0600 - 0700 $9.00 276 1,223 1,499 F $9.00 306 1,193 1,499 F $9.00 246 1,278 1,524 F $9.00 265 1,139 1,404 F $7.00 271 1,067 1,338 E 0700 - 0800 $9.00 248 1,135 1,383 E $9.00 205 1,224 1,429 F $9.00 193 1,254 1,447 F $9.00 197 995 1,192 D $7.00 192 958 1,150 D 0800 - 0900 $7.00 139 1,061 1,200 D $7.00 87 1,170 1,257 E $7.00 122 1,117 1,239 E $7.00 120 995 1,115 D $5.45 140 857 997 C 0900 - 1000 $5.45 124 881 1,005 D $5.45 130 1,135 1,265 E $5.45 155 960 1,115 D $5.45 113 908 1,021 D $3.00 125 841 966 C AM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS 0400 - 0500 $3.00 192 552 744 B $3.00 155 474 629 B $3.00 162 551 713 B $3.00 154 523 677 B $3.00 141 474 615 B 0500 - 0600 $7.00 250 1,186 1,436 F $7.00 208 1,032 1,240 E $7.00 263 1,192 1,455 F $7.00 260 1,144 1,404 F $5.45 241 1,053 1,294 E 0600 - 0700 $9.00 264 1,177 1,441 F $9.00 263 1,046 1,309 E $9.00 288 1,164 1,452 F $9.00 280 1,256 1,536 F $7.00 247 992 1,239 E 0700 - 0800 $9.00 176 1,140 1,316 E $9.00 188 947 1,135 D $9.00 217 1,137 1,354 E $9.00 206 1,228 1,434 F $7.00 188 998 1,186 D 0800 - 0900 $7.00 122 952 1,074 D $7.00 114 848 962 C $7.00 133 1,164 1,297 E $7.00 129 1,076 1,205 E $5.45 128 914 1,042 D 0900 - 1000 $5.45 124 874 998 C $5.45 98 661 759 B $5.45 124 1,008 1,132 D $5.45 124 924 1,048 D $3.00 116 766 882 C AM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS 0400 - 0500 $3.00 145 549 694 B $3.00 162 482 644 B $3.00 136 457 593 B $3.00 72 335 407 B $2.00 23 71 94 A 0500 - 0600 $7.00 205 1,122 1,327 E $7.00 238 1,095 1,333 E $7.00 242 996 1,238 E $5.45 113 710 823 C $2.00 38 119 157 A 0600 - 0700 $9.00 147 1,133 1,280 E $9.00 168 1,083 1,251 E $9.00 141 936 1,077 D $7.00 90 685 775 B $2.00 39 148 187 A 0700 - 0800 $9.00 118 952 1,070 D $9.00 148 961 1,109 D $9.00 119 879 998 C $7.00 95 624 719 B $2.00 36 166 202 A 0800 - 0900 $7.00 114 922 1,036 D $7.00 143 909 1,052 D $7.00 116 809 925 C $5.45 113 630 743 B $2.00 58 236 294 A 0900 - 1000 $5.45 166 772 938 C $5.45 139 872 1,011 D $5.45 159 771 930 C $3.00 137 610 747 B $2.00 119 319 438 B AM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS 0400 - 0500 $3.00 114 332 446 B $3.00 140 363 503 B $3.00 104 303 407 B $3.00 85 222 307 A $2.00 23 76 99 A 0500 - 0600 $7.00 159 663 822 C $7.00 168 724 892 C $7.00 170 543 713 B $5.45 139 431 570 B $2.00 47 136 183 A 0600 - 0700 $9.00 104 574 678 B $9.00 115 662 777 B $9.00 98 502 600 B $7.00 85 426 511 B $2.00 45 162 207 A 0700 - 0800 $9.00 89 510 599 B $9.00 113 562 675 B $9.00 59 511 570 B $7.00 78 465 543 B $2.00 45 186 231 A 0800 - 0900 $7.00 75 509 584 B $7.00 106 602 708 B $7.00 86 508 594 B $5.45 57 439 496 B $2.00 45 220 265 A 0900 - 1000 $5.45 70 481 551 B $5.45 148 612 760 B $5.45 90 512 602 B $3.00 94 475 569 B $2.00 85 267 352 A Thursday 12/09/21 Friday 12/10/21Monday12/06/21 Tuesday 12/07/21 Wednesday 12/08/21 Monday 12/20/21 Tuesday 12/21/21 Wednesday 12/22/21 Wednesday 12/15/21 Thursday 12/16/21 Friday 12/17/21Monday12/13/21 Tuesday 12/14/21 Thursday 12/23/21 Friday 12/24/21 Thursday 12/30/21 Friday 12/31/21Monday12/27/21 Tuesday 12/28/21 Wednesday 12/29/21 Monday 11/29/21 Tuesday 11/30/21 Wednesday 12/01/21 Thursday 12/02/21 Friday 12/03/21 128 17 RCTC OPERATIONAL HIGHLIGHTS On-Road Operations RCTC Freeway Service Patrol responded to 103 calls during the month of December. Of those calls, 69 were to assist disabled vehicles, 12 calls to remove debris, and 22 were in response to accidents that affected the Express Lanes. 91 Express Lanes BOS Development Update In February 2021, Cofiroute USA, LLC (CUSA) notified OCTA and the Riverside County Transportation Commission (RCTC) of a delay to the implementation of the new BOS for the 91 Express Lanes for both Orange and Riverside counties as a result of the COVID-19 pandemic. CUSA is the current operator of the 91 Express Lanes for both OCTA and RCTC (Agencies) and is the firm selected for the design, development, and implementation of the new BOS, as well as the customer service center operation. To address the potential delay of transitioning to the new operating agreement, in October 2019, an amendment to the existing operating agreement was executed which allowed for six one-month extension periods, from July 1, 2021 through December 31, 2021. In anticipation the transition will not occur by December 31, in October 2021, both the OCTA and RCTC Board of Directors approved a subsequent amendment which allowed for three one-month extensions, commencing January 1, 2022 through March 31, 2022. In December, the Agencies provided notice to CUSA that the first extension period, commencing January 1, 2022 through January 31, 2022 will be exercised. The Agencies intend to exercise the one-month options until the transition to the new contract occurs, which is anticipated for early March 2022. 129 18 FINANCIAL HIGHLIGHTS RCTC RCTC 91 Express Lanes Operating Statement 12/31/2021 Description Budget Dollar $ Percent (%) Operating revenues: Toll Revenue 27,938,174.30$ 17,917,500.00$ 10,020,674.30$ 55.9 Fee Revenue 3,410,374.88 2,858,450.00 551,924.88 19.3 Total operating revenues 31,348,549.18 20,775,950.00 10,572,599.18 50.9 Operating expenses: Salaries and Benefits 256,185.86 426,400.00 170,214.14 39.9 Legal Services 34,959.47 104,350.00 69,390.53 66.5 Advisory Services 17,773.39 2,500.00 (15,273.39) (610.9) Audit and Accounting Fees 29,775.00 18,000.00 (11,775.00) (65.4) Service Fees - 9,350.00 9,350.00 100.0 Other Professional Services 211,254.66 627,900.00 416,645.34 66.4 Lease Expense 123,859.32 159,550.00 35,690.68 22.4 Operations 801,335.87 1,808,900.00 1,007,564.13 55.7 Utilities 7,106.03 32,550.00 25,443.97 78.2 Supplies and Materials 6,153.54 16,750.00 10,596.46 63.3 Membership and Subscription Fees 14,373.00 15,000.00 627.00 4.2 Office Equipment & Furniture (Non-Capital)- 40,000.00 40,000.00 100.0 Maintenance/Repairs 92,746.71 154,300.00 61,553.29 39.9 Training Seminars and Conferences 5,865.10 800.00 (5,065.10) (633.1) Transportation Expenses - 1,250.00 1,250.00 100.0 Lodging - 650.00 650.00 100.0 Meals - 1,500.00 1,500.00 100.0 Other Staff Expenses 90.00 150.00 60.00 40.0 Advertising - 107,500.00 107,500.00 100.0 Program Management 17,631.49 41,550.00 23,918.51 57.6 Program Operations 3,238,205.39 4,187,100.00 948,894.61 22.7 Litigation Settlement 687.06 - (687.06) N/A Furniture & Equipment - 37,500.00 37,500.00 100.0 Improvements 24,997.50 27,500.00 2,502.50 9.1 Bad Debt Expense 55,152.15 - (55,152.15) N/A Total operating expenses 4,938,151.54 7,821,050.00 2,882,898.46 36.9 Operating income (loss)26,410,397.64 12,954,900.00 13,455,497.64 103.9 Nonoperating revenues (expenses): Interest Revenue (53,855.00) 74,750.00 (128,605.00) 172.0 Other Miscellaneous Revenue 39,063.41 - 39,063.41 N/A Loss on Refunding (6,733,662.41) - (6,733,662.41) N/A Principal Expense - - - N/A Interest Expense (13,895,832.03) (4,520,450.00) (9,375,382.03) 207.4 Total nonoperating revenues (expenses)(20,644,286.03) (4,445,700.00) (16,198,586.03) (364.4) Transfers In - - - N/A Transfers Out (165,622.29) (537,350.00) 371,727.71 (69.2) Net income (loss) 5,600,489.32$ 7,971,850.00$ (2,371,360.68)$ (29.7) 1 Unaudited YTD as of : YTD Variance Actual1 130 19 JOINT AGENCY TRIP AND REVENUE STATISTICS JOINT AGENCY TRAFFIC STATISTICS MULTI AGENCY TRIP AND REVENUE STATISTICS MONTH ENDING December 31, 2021 MTD Transactions by Agency Transactions Using Both Segments % Using Both Segments Revenue Westbound OCTA 818,494 454,051 55% $2,217,757 RCTC 744,648 454,051 61% $2,928,194 I -15 325,458 252,882 78% $1,151,458 McKinley 419,190 201,169 48% $1,776,736 Eastbound OCTA 820,657 557,753 68% $2,783,940 RCTC 653,190 557,753 85% $2,292,115 I -15 249,392 201,947 81%$616,321 McKinley 403,798 355,806 88% $1,675,795 131 20 JOINT AGENCY PERFORMANCE MEASURES JOINT AGENCY TRANSPONDER DISTRIBUTION Tags % of Total Tags % of Total Issued To New Accounts 0 0.0% 0 0 Additional Tags to Existing Accounts 1 100.0% 0 0 Replacement Transponders 0 0.0% 0 0 Total Issued 1 0 0 Returned Account Closures 4 0.2% 6 0.6% Accounts Downsizing 17 100.0% 257 13.4% 634 67.4% Defective Transponders 1,650 86.3% 301 32.0% Total Returned 17 1,911 940 FY 2021-22 T21 TRANSPONDER DISTRIBUTION December-21 November-21 Average To-Date Tags % of Total Tags % of Total Issued To New Accounts 1,623 25.6% 2,005 32.4% 8,004 70.5% Additional Tags to Existing Accounts 4,709 74.3% 4,175 67.5% 3,338 29.4% Replacement Transponders 3 0.0% 3 0.0% 13 0.1% Total Issued 6,335 6,183 11,354 Returned Account Closures Accounts Downsizing Defective Transponders Total Returned 6C TRANSPONDER DISTRIBUTION December-21 November-21 FY 2021-22 Average To-Date 132 21 At the end of December 2021, the 91 Express Lanes had 159,715 active customer accounts and 621,886 transponders classified as assigned. Number of Accounts by FY As of December 31, 2021 Incoming Email Activity During December, the Anaheim Processing Center received 3,004 emails. 133 EXPRESS LANES MONTHLY STATUS REPORTS Toll Policy and Operations Committee Meeting February 24, 2022 Anthony Parada, Senior Management Analyst 1 91 Express Lanes 2 Traffic and Revenue Customer Statistics 3 4 5 Six Month Financial Performance 6 Budget Actual*Variance Toll Revenue $ 17,917,500 $ 27,938,174 55.9% Non-toll Revenue 2,858,450 3,410,374 19.3% Operating Expenses 7,821,050 4,938,151 36.9% Operating Income 12,954,900 26,410,397 103.9% *Unaudited Six Month Customer Service Stats 7 Active accounts 159,715 Assigned transponders 621,886 Calls received 274,136 Emails received 21,099 Freeway Service Patrol responses 664 15 Express Lanes 8 Traffic and Revenue Customer Statistics 9 10 Six Month Financial Performance 11 Budget Actual*Variance Toll Revenue $ 10,799,900 $ 14,866,594 37.7% Non-toll Revenue 986,000 2,198,398 123.0% Operating Expenses 7,977,850 3,484,770 56.3% Operating Income 3,808,050 13,580,222 256.6% *Unaudited 12 Six Month Customer Service Stats Open accounts 8,848 Assigned transponders 19,608 Web visits 133,532 Correspondence received 9,992 Freeway Service Patrol responses 382 THANK YOU QUESTIONS 13 AGENDA ITEM 8 Agenda Item 8 RIVERSIDE COUNTY TRANSPORTATION COMMISSION DATE: February 24, 2022 TO: Toll Policy and Operations Committee FROM: Anthony Parada, Senior Management Analyst THROUGH: Jennifer Crosson, Toll Operations Director SUBJECT: 15 Express Lanes Monthly Status Reports STAFF RECOMMENDATION: This item is for the Committee to: 1) Receive and file the 15 Express Lanes Monthly Reports for the six months from July to December 2021; and 2) Forward to the Commission for final action. BACKGROUND INFORMATION: The monthly 15 Express Lanes reports for the six months from July to December 2021 are attached. The monthly reports provide information about 15 Express Lanes performance and activity. FISCAL IMPACT: This item is for informational purposes only. There is no fiscal impact. Attachments: 1) 15 Express Lanes Status Report for July 2021 2) 15 Express Lanes Status Report for August 2021 3) 15 Express Lanes Status Report for September 2021 4) 15 Express Lanes Status Report for October 2021 5) 15 Express Lanes Status Report for November 2021 6) 15 Express Lanes Status Report for December 2021 134 Status Report July 31, 2021 ATTACHMENT 1 135 2 Table of Contents Traffic and Revenue ............................................................................................................................ 3 Traffic and Revenue Summary ........................................................................................................ 4 Peak-Hour Volumes ........................................................................................................................ 5 Customer Service ................................................................................................................................ 6 Performance Measures ................................................................................................................... 6 Customer Contact Activity .............................................................................................................. 6 Operational Highlights ........................................................................................................................ 7 On-Road Operations ....................................................................................................................... 7 Operational Activity ........................................................................................................................ 7 Financial Highlights ............................................................................................................................. 8 136 3 TRAFFIC AND REVENUE Total toll transactions on the 15 Express Lanes for July 2021 was 1,869,446. This represents a daily average of 60,305 transactions. Potential toll revenue for July was $2,562,941. Carpool percentage for July was 10%. Month-to-date traffic and revenue data is summarized in the table below. The following transactions and revenue statistics tables represent all transactions on the 15 Express Lanes and associated potential revenue for the month of July 2021. Current Month-to-Date as of July 31, 2021 SOV: Single Occupancy Vehicle HOV3+: High Occupancy Vehicle Transactions JUL-21 MTD Stantec MTD Projected # Variance % Variance SOV 1,683,019 HOV3+186,427 Total Gross Transactions 1,869,446 1,910,229 (40,783)(2.1%) Revenue SOV $2,562,941 HOV3+$0 Total Gross Revenue $2,562,941 $1,467,857 $1,095,084 74.6% Average Revenue per Transaction Average SOV $1.52 Average HOV3+ Average Gross Revenue $1.37 $0.77 $0.60 77.9% Direction SOV HOV3+ Transactions % Total Transactions Expected Revenue % Expected Revenue Northbound 847,230 91,157 938,387 50.2% $534,561 20.9% Southbound 835,789 95,270 931,059 49.8% $2,028,380 79.1% Totals 1,683,019 186,427 1,869,446 100.0% $2,562,941 100.0% 137 4 TRAFFIC AND REVENUE SUMMARY The chart below reflects the total transactions breakdown between SOV and HOV3+ for FY 2021-22 on a monthly basis. The chart below reflects the gross potential revenue for FY 2021-22 on a monthly basis. 138 5 PEAK-HOUR VOLUMES The 15 Express Lanes will feature dynamic pricing, which adjusts toll rates based on traffic volumes and to maintain a free-flowing trip. In July, tolls were manually adjusted while the dynamic pricing engine was calibrated. Morning Peak Northbound 4:00 - 10:00 AM Afternoon Peak Southbound 2:00 - 8:00 PM HOV3+8.3%9.9% Highest Toll $1.50 $12.00 Highest Traffic Hour 6AM, 15N Cajalco /Magnolia 1,141 Transactions 2PM, 15S Magnolia/Cajalco 1,563 Transactions 139 6 CUSTOMER SERVICE PERFORMANCE MEASURES At the end of July 2021, Riverside Express had 5,431 customer accounts and 11,080 transponders classified as assigned. CUSTOMER CONTACT ACTIVITY During July, RiversideExpress.com was visited by 29,007 users and the Customer Service Center processed 1,982 pieces of correspondence. REPORTING REQUIREMENT PERFORMANCE STANDARD JULY 2021 PERFORMANCE CUSTOMER ACCOUNTS Transponder Fulfillment 100% within 2 business days 99.9% within 2 business days Payment Posting 100% within 1 business days 99.9% on same business day CUSTOMER CALLS Average Wait Time Less than 150 seconds avg per week 9 seconds highest avg wait time Abandon Rate Less than 2%0.3% abandon rate Customer Satisfaction 90% minimum satisfaction rate 98% satisfaction rate CORRESPONDENCE Email Response 100% within 2 business days 100% within 2 business days Mail Response 100% within 3 business days 100% within 3 business day 140 7 OPERATIONAL HIGHLIGHTS ON-ROAD OPERATIONS Freeway Service Patrol responded to 86 calls during the month of July. Of those calls, 60 were to assist disabled vehicles, 11 calls to remove debris, and 15 were in response to accidents that affected the Express Lanes. OPERATIONAL ACTIVITY The Customer Service Center (CSC) is open and receiving customer calls regarding the 15 Express Lanes. Calls mostly consist of general inquiries about using the 15 Express Lanes and violations. The Walk-In Center opened on July 6th with precautions taken to mitigate the spread of COVID-19. Operational activities on the roadway and in the CSC continue to function, including aiding stranded motorists, providing incident management services, dispatching emergency vehicles through the traffic operations center, and responding to customer service and violation calls. 141 8 FINANCIAL HIGHLIGHTS RCTC 15 Express Lanes Operating Statement 7/31/2021 Description Budget Dollar $ Percent (%) Operating revenues: Toll Revenue 2,434,976.15$ 1,799,983.33$ 634,992.82$ 35.3 Fee Revenue 442,746.99 164,333.33 278,413.66 169.4 Total operating revenues 2,877,723.14 1,964,316.67 913,406.47 46.5 Operating expenses: Salaries and Benefits 26,732.81 79,625.00 52,892.19 66.4 Legal Services - 12,500.00 12,500.00 100.0 Advisory Services (511.01) 2 416.67 927.68 222.6 Audit and Accounting Fees - 2,400.00 2,400.00 100.0 Service Fees (6,463.43) 2 1,300.00 7,763.43 597.2 Other Professional Services 62,345.72 65,541.67 3,195.95 4.9 Lease Expense - 16.67 16.67 100.0 Operations (62,502.78) 2 259,733.33 322,236.11 124.1 Utilities (4,118.04) 2 15,425.00 19,543.04 126.7 Supplies and Materials 772.13 500.00 (272.13) (54.4) Membership and Subscription Fees - - - N/A Office Equipment & Furniture (Non-Capital)- 416.67 416.67 100.0 Maintenance/Repairs 1,887.29 44,041.67 42,154.38 95.7 Training Seminars and Conferences - 133.33 133.33 100.0 Transportation Expenses - 200.00 200.00 100.0 Lodging - 108.33 108.33 100.0 Meals - 41.67 41.67 100.0 Other Staff Expenses - 25.00 25.00 100.0 Advertising - 20,833.33 20,833.33 100.0 Program Management - 6,916.67 6,916.67 100.0 Program Operations (650,586.65) 2 815,300.00 1,465,886.65 179.8 Litigation Settlement - - - N/A Furniture & Equipment - 2,083.33 2,083.33 100.0 Improvements - 2,083.33 2,083.33 100.0 Bad Debt Expense 39.45 - (39.45) N/A Total operating expenses (632,404.51) 1,329,641.67 1,962,046.18 147.6 Operating income (loss)3,510,127.65 634,675.00 2,875,452.65 453.1 Nonoperating revenues (expenses): Interest Revenue - 608.33 (608.33) 100.0 Other Miscellaneous Revenue - 8,166.67 (8,166.67) 100.0 Interest Expense 31,636.00 2 - 31,636.00 N/A Total nonoperating revenues (expenses)31,636.00 8,775.00 22,861.00 (260.5) Transfers In - - - N/A Transfers Out - (38,150.00) 38,150.00 (100.0) Net income (loss) 3,541,763.65$ 605,300.00$ 2,936,463.65$ 485.1 1 Unaudited 2 Negatives are the result of FY21 accruals YTD as of : YTD Variance Actual1 142 Status Report August 31, 2021 ATTACHMENT 2 143 2 Table of Contents Traffic and Revenue ............................................................................................................................ 3 Traffic and Revenue Summary ........................................................................................................ 5 Peak-Hour Volumes ........................................................................................................................ 6 Customer Service ................................................................................................................................ 7 Performance Measures ................................................................................................................... 7 Customer Contact Activity .............................................................................................................. 7 Operational Highlights ........................................................................................................................ 8 On-Road Operations ....................................................................................................................... 8 Operational Activity ........................................................................................................................ 8 Financial Highlights ............................................................................................................................. 9 144 3 TRAFFIC AND REVENUE Total toll transactions on the 15 Express Lanes for August 2021 was 1,896,005. This represents a daily average of 61,161 transactions. Potential toll revenue for August was $2,466,342. Carpool percentage for June was 9.9%. Month-to-date traffic and revenue data is summarized in the table below. The following transactions and revenue statistics tables represent all transactions on the 15 Express Lanes and associated potential revenue for the month of August 2021. Current Month-to-Date as of August 31, 2021 SOV: Single Occupancy Vehicle HOV3+: High Occupancy Vehicle Transactions AUG-21 MTD Stantec MTD Projected # Variance % Variance SOV 1,707,923 HOV3+188,082 Total Gross Transactions 1,896,005 2,107,271 (211,266)(10.0%) Revenue SOV $2,466,342 HOV3+$0 Total Gross Revenue $2,466,342 $1,648,186 $818,156 49.6% Average Revenue per Transaction Average SOV $1.44 Average HOV3+ Average Gross Revenue $1.30 $0.78 $0.52 66.7% Direction SOV HOV3+ Transactions % Total Transactions Expected Revenue % Expected Revenue Northbound 858,816 90,787 949,603 50.1% $553,132 22.4% Southbound 849,107 97,295 946,402 49.9% $1,913,210 77.6% Totals 1,707,923 188,082 1,896,005 100.0% $2,466,342 100.0% 145 4 Fiscal year-to-date traffic and revenue data are summarized in the table below. The following transaction and revenue statistics represent all transactions on the 15 Express Lanes and associated potential revenue for the months of July 2021 through August 2021. Year-to-date average revenue per-transaction is $1.34. FY 2021-22 Year-to-Date as of August 31, 2021 Transactions FY 2021-22 YTD Actual Stantec YTD Projected # Variance % Variance SOV 3,390,942 HOV3+374,509 Total Gross Transactions 3,765,451 4,017,500 (252,049)(6.3%) Revenue SOV $5,029,283 HOV3+$0 Total Gross Revenue $5,029,283 $3,116,043 $1,913,240 61.4% Average Revenue per Transaction Average SOV $1.48 Average HOV3+$0.00 Average Gross Revenue $1.34 $0.78 $0.56 71.8% 146 5 TRAFFIC AND REVENUE SUMMARY The chart below reflects the total transactions breakdown between SOV and HOV3+ for FY 2021-22 on a monthly basis. The chart below reflects the gross potential revenue for FY 2021-22 on a monthly basis. 147 6 PEAK-HOUR VOLUMES The 15 Express Lanes will feature dynamic pricing, which adjusts toll rates based on traffic volumes and to maintain a free-flowing trip. In August, tolls were manually adjusted while the dynamic pricing engine was calibrated. Morning Peak Northbound 4:00 - 10:00 AM Afternoon Peak Southbound 2:00 - 8:00 PM HOV3+8.3%10.0% Highest Toll $1.50 $12.00 Highest Traffic Hour 7AM, 15N Cajalco /Magnolia 1,192 Transactions 3PM, 15S Magnolia/Cajalco 1,630 Transactions 148 7 CUSTOMER SERVICE PERFORMANCE MEASURES At the end of August 2021, Riverside Express had 6,394 customer accounts and 13,308 transponders classified as assigned. CUSTOMER CONTACT ACTIVITY During August, RiversideExpress.com was visited by 25,887 users and the Customer Service Center processed 2,203 pieces of correspondence. REPORTING REQUIREMENT PERFORMANCE STANDARD AUGUST 2021 PERFORMANCE CUSTOMER ACCOUNTS Transponder Fulfillment 100% within 2 business days 100% within 2 business days Payment Posting 100% within 1 business days 99.9% on same business day CUSTOMER CALLS Average Wait Time Less than 150 seconds avg per week 29 seconds highest avg wait time Abandon Rate Less than 2%0.5% abandon rate Customer Satisfaction 90% minimum satisfaction rate 98% satisfaction rate CORRESPONDENCE Email Response 100% within 2 business days 100% within 2 business days Mail Response 100% within 3 business days 100% within 3 business day 149 8 OPERATIONAL HIGHLIGHTS ON-ROAD OPERATIONS Freeway Service Patrol responded to 94 calls during the month of August. Of those calls, 58 were to assist disabled vehicles, 28 calls to remove debris, and 8 were in response to accidents that affected the Express Lanes. OPERATIONAL ACTIVITY The Customer Service Center (CSC) is open and receiving customer calls regarding the 15 Express Lanes. Calls mostly consist of general inquiries about using the 15 Express Lanes and violations. The Walk-In Center (WIC) is open and servicing customers. During the month of August, 28 customers visited in the WIC. Most were customers seeking assistance with their accounts. Operational activities on the roadway and in the CSC continue to function, including aiding stranded motorists, providing incident management services, dispatching emergency vehicles through the traffic operations center, and responding to customer service and violation calls. 150 9 FINANCIAL HIGHLIGHTS RCTC 15 Express Lanes Operating Statement 8/31/2021 Description Budget Dollar $ Percent (%) Operating revenues: Toll Revenue 4,852,234.65$ 3,599,966.67$ 1,252,267.98$ 34.8 Fee Revenue 885,901.28 328,666.67 557,234.61 169.5 Total operating revenues 5,738,135.93 3,928,633.33 1,809,502.60 46.1 Operating expenses: Salaries and Benefits 56,549.86 159,250.00 102,700.14 64.5 Legal Services 881.40 25,000.00 24,118.60 96.5 Advisory Services (511.01) 2 833.33 1,344.34 161.3 Audit and Accounting Fees - 4,800.00 4,800.00 100.0 Service Fees (3,131.86) 2 2,600.00 5,731.86 220.5 Other Professional Services 94,167.81 131,083.33 36,915.52 28.2 Lease Expense 110.00 33.33 (76.67) (230.0) Operations (31,250.35) 2 519,466.67 550,717.02 106.0 Utilities 5,007.44 30,850.00 25,842.56 83.8 Supplies and Materials 943.96 1,000.00 56.04 5.6 Membership and Subscription Fees - - - N/A Office Equipment & Furniture (Non-Capital)- 833.33 833.33 100.0 Maintenance/Repairs 38,828.84 88,083.33 49,254.49 55.9 Training Seminars and Conferences 332.59 266.67 (65.92) (24.7) Transportation Expenses - 400.00 400.00 100.0 Lodging - 216.67 216.67 100.0 Meals - 83.33 83.33 100.0 Other Staff Expenses - 50.00 50.00 100.0 Advertising - 41,666.67 41,666.67 100.0 Program Management 3,151.52 13,833.33 10,681.81 77.2 Program Operations 22,235.76 1,630,600.00 1,608,364.24 98.6 Litigation Settlement - - - N/A Furniture & Equipment - 4,166.67 4,166.67 100.0 Improvements - 4,166.67 4,166.67 100.0 Bad Debt Expense 73.50 - (73.50) N/A Total operating expenses 187,389.46 2,659,283.33 2,471,893.87 93.0 Operating income (loss)5,550,746.47 1,269,350.00 4,281,396.47 337.3 Nonoperating revenues (expenses): Interest Revenue - 1,216.67 (1,216.67) 100.0 Other Miscellaneous Revenue - 16,333.33 (16,333.33) 100.0 Interest Expense 31,636.00 2 - 31,636.00 N/A Total nonoperating revenues (expenses)31,636.00 17,550.00 14,086.00 (80.3) Transfers In - - - N/A Transfers Out - (76,300.00) 76,300.00 (100.0) Net income (loss) 5,582,382.47$ 1,210,600.00$ 4,371,782.47$ 361.1 1 Unaudited 2 Negatives are the result of FY21 accruals YTD as of : YTD Variance Actual1 151 Status Report September 30, 2021 ATTACHMENT 3 152 2 Table of Contents Traffic and Revenue ............................................................................................................................ 3 Traffic and Revenue Summary ........................................................................................................ 5 Peak-Hour Volumes ........................................................................................................................ 6 Customer Service ................................................................................................................................ 7 Performance Measures ................................................................................................................... 7 Customer Contact Activity .............................................................................................................. 7 Operational Highlights ........................................................................................................................ 8 On-Road Operations ....................................................................................................................... 8 Operational Activity ........................................................................................................................ 8 Financial Highlights ............................................................................................................................. 9 153 3 TRAFFIC AND REVENUE Total toll transactions on the 15 Express Lanes for September 2021 was 1,927,575. This represents a daily average of 64,253 transactions. Potential toll revenue for September was $2,499,847. Carpool percentage for September was 10%. Month-to-date traffic and revenue data is summarized in the table below. The following transactions and revenue statistics tables represent all transactions on the 15 Express Lanes and associated potential revenue for the month of September 2021. Current Month-to-Date as of September 30, 2021 SOV: Single Occupancy Vehicle HOV3+: High Occupancy Vehicle Transactions SEP-21 MTD Stantec MTD Projected # Variance % Variance SOV 1,734,640 HOV3+192,935 Total Gross Transactions 1,927,575 2,061,229 (133,654)(6.5%) Revenue SOV $2,499,847 HOV3+$0 Total Gross Revenue $2,499,847 $1,633,200 $866,647 53.1% Average Revenue per Transaction Average SOV $1.44 Average HOV3+ Average Gross Revenue $1.30 $0.79 $0.51 64.6% Direction SOV HOV3+ Transactions % Total Transactions Expected Revenue % Expected Revenue Northbound 876,462 93,374 969,836 50.3% $566,822 22.7% Southbound 858,178 99,561 957,739 49.7% $1,933,025 77.3% Totals 1,734,640 192,935 1,927,575 100.0% $2,499,847 100.0% 154 4 Fiscal year-to-date traffic and revenue data are summarized in the table below. The following transaction and revenue statistics represent all transactions on the 15 Express Lanes and associated potential revenue for the months of July 2021 through September 2021. Year-to-date average revenue per-transaction is $1.32. FY 2021-22 Year-to-Date as of September 30, 2021 Transactions FY 2021-22 YTD Actual Stantec YTD Projected # Variance % Variance SOV 5,125,582 HOV3+567,444 Total Gross Transactions 5,693,026 6,078,729 (385,703)(6.3%) Revenue SOV $7,529,130 HOV3+$0 Total Gross Revenue $7,529,130 $4,749,243 $2,779,887 58.5% Average Revenue per Transaction Average SOV $1.47 Average HOV3+$0.00 Average Gross Revenue $1.32 $0.78 $0.54 69.2% 155 5 TRAFFIC AND REVENUE SUMMARY The chart below reflects the total transactions breakdown between SOV and HOV3+ for FY 2021-22 on a monthly basis. The chart below reflects the gross potential revenue for FY 2021-22 on a monthly basis. 156 6 PEAK-HOUR VOLUMES The 15 Express Lanes will feature dynamic pricing, which adjusts toll rates based on traffic volumes and to maintain a free-flowing trip. In September, tolls were manually adjusted while the dynamic pricing engine was calibrated. Morning Peak Northbound 4:00 - 10:00 AM Afternoon Peak Southbound 2:00 - 8:00 PM HOV3+8.8%10.3% Highest Toll $1.50 $12.00 Highest Traffic Hour 7AM, 15N Cajalco /Magnolia 1,285 Transactions 4PM, 15S Magnolia/Cajalco 1,677 Transactions 157 7 CUSTOMER SERVICE PERFORMANCE MEASURES At the end of September 2021, Riverside Express had 7,145 customer accounts and 15,132 transponders classified as assigned. CUSTOMER CONTACT ACTIVITY During September, RiversideExpress.com was visited by 21,194 users and the Customer Service Center processed 1,613 pieces of correspondence. REPORTING REQUIREMENT PERFORMANCE STANDARD SEPTEMBER 2021 PERFORMANCE CUSTOMER ACCOUNTS Transponder Fulfillment 100% within 2 business days 100% within 2 business days Payment Posting 100% within 1 business days 99.9% within 1 business day CUSTOMER CALLS Average Wait Time Less than 150 seconds avg per week 38 seconds highest avg wait time Abandon Rate Less than 2%0.7% abandon rate Customer Satisfaction 90% minimum satisfaction rate 98.5% satisfaction rate CORRESPONDENCE Email Response 100% within 2 business days 100% within 2 business days Mail Response 100% within 3 business days 100% within 2 business day 158 8 OPERATIONAL HIGHLIGHTS ON-ROAD OPERATIONS Freeway Service Patrol responded to 86 calls during the month of September. Of those calls, 45 were to assist disabled vehicles, 23 calls to remove debris, and 18 were in response to accidents that affected the Express Lanes. OPERATIONAL ACTIVITY The Customer Service Center (CSC) is open and receiving customer calls regarding the 15 Express Lanes. Calls mostly consist of general inquiries about using the 15 Express Lanes and violations. The Walk-In Center (WIC) is open and servicing customers. During the month of September, 32 customers visited in the WIC. Most were violations customers and customers enrolling in a new account. Operational activities on the roadway and in the CSC continue to function, including aiding stranded motorists, providing incident management services, dispatching emergency vehicles through the traffic operations center, and responding to customer service and violation calls. 159 9 FINANCIAL HIGHLIGHTS RCTC 15 Express Lanes Operating Statement 9/30/2021 Description Budget Dollar $ Percent (%) Operating revenues: Toll Revenue 7,250,370.45$ 5,399,950.00$ 1,850,420.45$ 34.3 Fee Revenue 1,245,600.92 493,000.00 752,600.92 152.7 Total operating revenues 8,495,971.37 5,892,950.00 2,603,021.37 44.2 Operating expenses: Salaries and Benefits 88,595.92 238,875.00 150,279.08 62.9 Legal Services 1,491.60 37,500.00 36,008.40 96.0 Advisory Services (511.01) 2 1,250.00 1,761.01 140.9 Audit and Accounting Fees - 7,200.00 7,200.00 100.0 Service Fees 3,544.81 3,900.00 355.19 9.1 Other Professional Services 103,944.87 196,625.00 92,680.13 47.1 Lease Expense 110.00 50.00 (60.00) (120.0) Operations 181,558.46 779,200.00 597,641.54 76.7 Utilities 20,716.88 46,275.00 25,558.12 55.2 Supplies and Materials 1,000.25 1,500.00 499.75 33.3 Membership and Subscription Fees - - - N/A Office Equipment & Furniture (Non-Capital)- 1,250.00 1,250.00 100.0 Maintenance/Repairs 57,557.45 132,125.00 74,567.55 56.4 Training Seminars and Conferences 1,007.59 400.00 (607.59) (151.9) Transportation Expenses - 600.00 600.00 100.0 Lodging - 325.00 325.00 100.0 Meals - 125.00 125.00 100.0 Other Staff Expenses - 75.00 75.00 100.0 Advertising 1,231.22 62,500.00 61,268.78 98.0 Program Management 6,995.89 20,750.00 13,754.11 66.3 Program Operations 72,606.96 2,445,900.00 2,373,293.04 97.0 Litigation Settlement - - - N/A Furniture & Equipment - 6,250.00 6,250.00 100.0 Improvements - 6,250.00 6,250.00 100.0 Bad Debt Expense 104.30 - (104.30) N/A Total operating expenses 539,955.19 3,988,925.00 3,448,969.81 86.5 Operating income (loss)7,956,016.18 1,904,025.00 6,051,991.18 317.9 Nonoperating revenues (expenses): Interest Revenue 22,913.60 1,825.00 21,088.60 (1,155.5) Other Miscellaneous Revenue - 24,500.00 (24,500.00) 100.0 Interest Expense 31,636.00 2 - 31,636.00 N/A Total nonoperating revenues (expenses)54,549.60 26,325.00 28,224.60 (107.2) Transfers In - - - N/A Transfers Out - (114,450.00) 114,450.00 (100.0) Net income (loss) 8,010,565.78$ 1,815,900.00$ 6,194,665.78$ 341.1 1 Unaudited 2 Negatives are the result of FY21 accruals YTD as of : YTD Variance Actual1 160 Status Report October 31, 2021 ATTACHMENT 4 161 2 Table of Contents Traffic and Revenue ............................................................................................................................ 3 Traffic and Revenue Summary ........................................................................................................ 5 Peak-Hour Volumes ........................................................................................................................ 6 Customer Service ................................................................................................................................ 7 Performance Measures ................................................................................................................... 7 Customer Contact Activity .............................................................................................................. 7 Operational Highlights ........................................................................................................................ 8 On-Road Operations ....................................................................................................................... 8 Operational Activity ........................................................................................................................ 8 Financial Highlights ............................................................................................................................. 9 162 3 TRAFFIC AND REVENUE Total toll transactions on the 15 Express Lanes for October 2021 was 2,074,711. This represents a daily average of 66,926 transactions. Potential toll revenue for October was $2,720,017. Carpool percentage for October was 10%. Month-to-date traffic and revenue data is summarized in the table below. The following transactions and revenue statistics tables represent all transactions on the 15 Express Lanes and associated potential revenue for the month of October 2021. Current Month-to-Date as of October 31, 2021 SOV: Single Occupancy Vehicle HOV3+: High Occupancy Vehicle Transactions OCT-21 MTD Stantec MTD Projected # Variance % Variance SOV 1,866,959 HOV3+207,752 Total Gross Transactions 2,074,711 2,249,871 (175,160)(7.8%) Revenue SOV $2,720,017 HOV3+$0 Total Gross Revenue $2,720,017 $1,811,657 $908,360 50.1% Average Revenue per Transaction Average SOV $1.46 Average HOV3+ Average Gross Revenue $1.31 $0.81 $0.50 61.7% Direction SOV HOV3+ Transactions % Total Transactions Expected Revenue % Expected Revenue Northbound 934,214 99,614 1,033,828 49.8% $605,671 22.3% Southbound 932,745 108,138 1,040,883 50.2% $2,114,346 77.7% Totals 1,866,959 207,752 2,074,711 100.0% $2,720,017 100.0% 163 4 Fiscal year-to-date traffic and revenue data are summarized in the table below. The following transaction and revenue statistics represent all transactions on the 15 Express Lanes and associated potential revenue for the months of July 2021 through October 2021. Year-to-date average revenue per-transaction is $1.32. FY 2021-22 Year-to-Date as of October 31, 2021 Transactions FY 2021-22 YTD Actual Stantec YTD Projected # Variance % Variance SOV 6,992,541 HOV3+775,196 Total Gross Transactions 7,767,737 8,328,600 (560,863)(6.7%) Revenue SOV $10,249,147 HOV3+$0 Total Gross Revenue $10,249,147 $6,560,900 $3,688,247 56.2% Average Revenue per Transaction Average SOV $1.47 Average HOV3+$0.00 Average Gross Revenue $1.32 $0.79 $0.53 67.1% 164 5 TRAFFIC AND REVENUE SUMMARY The chart below reflects the total transactions breakdown between SOV and HOV3+ for FY 2021-22 on a monthly basis. The chart below reflects the gross potential revenue for FY 2021-22 on a monthly basis. 165 6 PEAK-HOUR VOLUMES The 15 Express Lanes will feature dynamic pricing, which adjusts toll rates based on traffic volumes and to maintain a free-flowing trip. In October, tolls were manually adjusted while the dynamic pricing engine was calibrated. Morning Peak Northbound 4:00 - 10:00 AM Afternoon Peak Southbound 2:00 - 8:00 PM HOV3+8.7%10.5% Highest Toll $1.50 $14.00 Highest Traffic Hour 5AM, 15N Cajalco /Magnolia 1,326 Transactions 2PM, 15S Magnolia/Cajalco 1,605 Transactions 166 7 CUSTOMER SERVICE PERFORMANCE MEASURES At the end of October 2021, Riverside Express had 7,767 customer accounts and 16,763 transponders classified as assigned. CUSTOMER CONTACT ACTIVITY During October, RiversideExpress.com was visited by 19,680 users and the Customer Service Center processed 1,405 pieces of correspondence. REPORTING REQUIREMENT PERFORMANCE STANDARD OCTOBER 2021 PERFORMANCE CUSTOMER ACCOUNTS Transponder Fulfillment 100% within 2 business days 100% within 1 business days Payment Posting 100% within 1 business days 99.9% within 1 business day CUSTOMER CALLS Average Wait Time Less than 150 seconds avg per week 7 seconds highest avg wait time Abandon Rate Less than 2%0.2% abandon rate Customer Satisfaction 90% minimum satisfaction rate 97.75% satisfaction rate CORRESPONDENCE Email Response 100% within 2 business days 100% within 2 business days Mail Response 100% within 3 business days 100% within 1 business day 167 8 OPERATIONAL HIGHLIGHTS ON-ROAD OPERATIONS Freeway Service Patrol responded to 32 calls during the month of October. Of those calls, 23 were to assist disabled vehicles, 2 calls to remove debris, and 7 were in response to accidents that affected the Express Lanes. OPERATIONAL ACTIVITY The Customer Service Center (CSC) is open and receiving customer calls regarding the 15 Express Lanes. Calls mostly consist of general inquiries about using the 15 Express Lanes and violations. The Walk-In Center (WIC) is open and servicing customers. During the month of October, 43 customers visited in the WIC. Most were violations customers and customers seeking assistance with their accounts. Operational activities on the roadway and in the CSC continue to function, including aiding stranded motorists, providing incident management services, dispatching emergency vehicles through the traffic operations center, and responding to customer service and violation calls. 168 9 FINANCIAL HIGHLIGHTS RCTC 15 Express Lanes Operating Statement 10/31/2021 Description Budget Dollar $ Percent (%) Operating revenues: Toll Revenue 9,959,742.95$ 7,199,933.33$ 2,759,809.62$ 38.3 Fee Revenue 1,557,857.01 657,333.33 900,523.68 137.0 Total operating revenues 11,517,599.96 7,857,266.67 3,660,333.29 46.6 Operating expenses: Salaries and Benefits 127,401.42 318,500.00 191,098.58 60.0 Legal Services 1,661.10 50,000.00 48,338.90 96.7 Advisory Services 13,077.85 1,666.67 (11,411.18) (684.7) Audit and Accounting Fees 6,000.00 9,600.00 3,600.00 37.5 Service Fees 5,208.86 5,200.00 (8.86) (0.2) Other Professional Services 157,735.19 262,166.67 104,431.48 39.8 Lease Expense 110.00 66.67 (43.33) (65.0) Operations 306,116.78 1,038,933.33 732,816.55 70.5 Utilities 35,114.88 61,700.00 26,585.12 43.1 Supplies and Materials 1,000.25 4,333.33 3,333.08 76.9 Membership and Subscription Fees - - - N/A Office Equipment & Furniture (Non-Capital)- 1,666.67 1,666.67 100.0 Maintenance/Repairs 86,251.70 176,166.67 89,914.97 51.0 Training Seminars and Conferences 1,570.09 533.33 (1,036.76) (194.4) Transportation Expenses - 800.00 800.00 100.0 Lodging - 433.33 433.33 100.0 Meals - 166.67 166.67 100.0 Other Staff Expenses 30.00 100.00 70.00 70.0 Advertising 1,231.22 81,000.00 79,768.78 98.5 Program Management 10,535.51 27,666.67 17,131.16 61.9 Program Operations 746,839.37 3,261,200.00 2,514,360.63 77.1 Litigation Settlement - - - N/A Furniture & Equipment - 8,333.33 8,333.33 100.0 Improvements - 8,333.33 8,333.33 100.0 Bad Debt Expense 104.30 - (104.30) N/A Total operating expenses 1,499,988.52 5,318,566.67 3,818,578.15 71.8 Operating income (loss)10,017,611.44 2,538,700.00 7,478,911.44 294.6 Nonoperating revenues (expenses): Interest Revenue 1,430.17 2,433.33 (1,003.16) 41.2 Other Miscellaneous Revenue - 32,666.67 (32,666.67) 100.0 Interest Expense 31,636.00 - 31,636.00 N/A Total nonoperating revenues (expenses)33,066.17 35,100.00 (2,033.83) 5.8 Transfers In - - - N/A Transfers Out (93,900.00) (152,600.00) 58,700.00 (38.5) Net income (loss) 9,956,777.61$ 2,421,200.00$ 7,535,577.61$ 311.2 1 Unaudited YTD as of : YTD Variance Actual1 169 Status Report November 30, 2021 ATTACHMENT 5 170 2 Table of Contents Traffic and Revenue ............................................................................................................................ 3 Traffic and Revenue Summary ........................................................................................................ 5 Peak-Hour Volumes ........................................................................................................................ 6 Customer Service ................................................................................................................................ 7 Performance Measures ................................................................................................................... 7 Customer Contact Activity .............................................................................................................. 7 Operational Highlights ........................................................................................................................ 8 On-Road Operations ....................................................................................................................... 8 Operational Activity ........................................................................................................................ 8 Financial Highlights ............................................................................................................................. 9 171 3 TRAFFIC AND REVENUE Total toll transactions on the 15 Express Lanes for November 2021 was 1,999,210. This represents a daily average of 66,640 transactions. Potential toll revenue for November was $2,598,387. Carpool percentage for November was 10.2%. Month-to-date traffic and revenue data is summarized in the table below. The following transactions and revenue statistics tables represent all transactions on the 15 Express Lanes and associated potential revenue for the month of November 2021. Current Month-to-Date as of November 30, 2021 SOV: Single Occupancy Vehicle HOV3+: High Occupancy Vehicle Transactions NOV-21 MTD Stantec MTD Projected # Variance % Variance SOV 1,794,667 HOV3+204,543 Total Gross Transactions 1,999,210 2,069,600 (70,390)(3.4%) Revenue SOV $2,598,387 HOV3+$0 Total Gross Revenue $2,598,387 $1,691,629 $906,758 53.6% Average Revenue per Transaction Average SOV $1.45 Average HOV3+ Average Gross Revenue $1.30 $0.82 $0.48 58.5% Direction SOV HOV3+ Transactions % Total Transactions Expected Revenue % Expected Revenue Northbound 910,807 99,600 1,010,407 50.5% $577,564 22.2% Southbound 883,860 104,943 988,803 49.5% $2,020,822 77.8% Totals 1,794,667 204,543 1,999,210 100.0% $2,598,387 100.0% 172 4 Fiscal year-to-date traffic and revenue data are summarized in the table below. The following transaction and revenue statistics represent all transactions on the 15 Express Lanes and associated potential revenue for the months of July 2021 through November 2021. Year-to-date average revenue per-transaction is $1.32. FY 2021-22 Year-to-Date as of November 30, 2021 Transactions FY 2021-22 YTD Actual Stantec YTD Projected # Variance % Variance SOV 8,787,208 HOV3+979,739 Total Gross Transactions 9,766,947 10,398,200 (631,253)(6.1%) Revenue SOV $12,847,534 HOV3+$0 Total Gross Revenue $12,847,534 $8,252,529 $4,595,005 55.7% Average Revenue per Transaction Average SOV $1.46 Average HOV3+$0.00 Average Gross Revenue $1.32 $0.79 $0.53 67.1% 173 5 TRAFFIC AND REVENUE SUMMARY The chart below reflects the total transactions breakdown between SOV and HOV3+ for FY 2021-22 on a monthly basis. The chart below reflects the gross potential revenue for FY 2021-22 on a monthly basis. 174 6 PEAK-HOUR VOLUMES The 15 Express Lanes will feature dynamic pricing, which adjusts toll rates based on traffic volumes and to maintain a free-flowing trip. In November, tolls were manually adjusted while the dynamic pricing engine was calibrated. Morning Peak Northbound 4:00 - 10:00 AM Afternoon Peak Southbound 2:00 - 8:00 PM HOV3+8.9%10.5% Highest Toll $1.30 $14.00 Highest Traffic Hour 7AM, 15N Sixth/SR60 1,410 Transactions 2PM, 15S Magnolia/Cajalco 1,569 Transactions 175 7 CUSTOMER SERVICE PERFORMANCE MEASURES At the end of November 2021, Riverside Express had 8,330 customer accounts and 18,266 transponders classified as assigned. CUSTOMER CONTACT ACTIVITY During November, RiversideExpress.com was visited by 19,020 users and the Customer Service Center processed 1,376 pieces of correspondence. REPORTING REQUIREMENT PERFORMANCE STANDARD NOVEMBER 2021 PERFORMANCE CUSTOMER ACCOUNTS Transponder Fulfillment 100% within 2 business days 100% within 1 business days Payment Posting 100% within 1 business days 99.9% within 1 business day CUSTOMER CALLS Average Wait Time Less than 150 seconds avg per week 8 seconds highest avg wait time Abandon Rate Less than 2%0.2% abandon rate Customer Satisfaction 90% minimum satisfaction rate 97.72% satisfaction rate CORRESPONDENCE Email Response 100% within 2 business days 100% within 2 business days Mail Response 100% within 3 business days 100% within 1 business day 176 8 OPERATIONAL HIGHLIGHTS ON-ROAD OPERATIONS Freeway Service Patrol responded to 46 calls during the month of November. Of those calls, 27 were to assist disabled vehicles, 7 calls to remove debris, and 12 were in response to accidents that affected the Express Lanes. OPERATIONAL ACTIVITY The Customer Service Center (CSC) is open and receiving customer calls regarding the 15 Express Lanes. Calls mostly consist of general inquiries about using the 15 Express Lanes and violations. The Walk-In Center (WIC) is open and servicing customers. During the month of November, 22 customers visited in the WIC. Most were violations customers and customers seeking assistance with their accounts. Operational activities on the roadway and in the CSC continue to function, including aiding stranded motorists, providing incident management services, dispatching emergency vehicles through the traffic operations center, and responding to customer service and violation calls. 177 9 FINANCIAL HIGHLIGHTS RCTC 15 Express Lanes Operating Statement 11/30/2021 Description Budget Dollar $ Percent (%) Operating revenues: Toll Revenue 12,391,407.22$ 8,999,916.67$ 3,391,490.55$ 37.7 Fee Revenue 1,874,909.30 821,666.67 1,053,242.63 128.2 Total operating revenues 14,266,316.52 9,821,583.33 4,444,733.19 45.3 Operating expenses: Salaries and Benefits 165,286.92 398,125.00 232,838.08 58.5 Legal Services 1,745.85 64,666.67 62,920.82 97.3 Advisory Services 13,077.85 2,083.33 (10,994.52) (527.7) Audit and Accounting Fees 20,527.50 12,000.00 (8,527.50) (71.1) Service Fees 5,208.86 6,500.00 1,291.14 19.9 Other Professional Services 187,107.34 325,541.67 138,434.33 42.5 Lease Expense 110.00 83.33 (26.67) (32.0) Operations 557,281.98 1,298,666.67 741,384.69 57.1 Utilities 52,635.05 77,125.00 24,489.95 31.8 Supplies and Materials 6,847.75 5,416.67 (1,431.08) (26.4) Membership and Subscription Fees - - - N/A Office Equipment & Furniture (Non-Capital)- 2,083.33 2,083.33 100.0 Maintenance/Repairs 182,776.44 220,208.33 37,431.89 17.0 Training Seminars and Conferences 1,570.09 666.67 (903.42) (135.5) Transportation Expenses - 1,000.00 1,000.00 100.0 Lodging - 541.67 541.67 100.0 Meals - 208.33 208.33 100.0 Other Staff Expenses 50.00 125.00 75.00 60.0 Advertising 1,231.22 101,250.00 100,018.78 98.8 Program Management 13,680.30 34,583.33 20,903.03 60.4 Program Operations 2,080,923.57 4,076,500.00 1,995,576.43 49.0 Litigation Settlement - - - N/A Furniture & Equipment - 10,416.67 10,416.67 100.0 Improvements 10,932.50 10,416.67 (515.83) (5.0) Bad Debt Expense 121.00 - (121.00) N/A Total operating expenses 3,301,114.22 6,648,208.33 3,347,094.11 50.3 Operating income (loss)10,965,202.30 3,173,375.00 7,791,827.30 245.5 Nonoperating revenues (expenses): Interest Revenue 1,430.17 3,041.67 (1,611.50) 53.0 Other Miscellaneous Revenue 24,343.74 40,833.33 (16,489.59) 40.4 Interest Expense (1,067,927.00) - (1,067,927.00) N/A Total nonoperating revenues (expenses)(1,042,153.09) 43,875.00 (1,086,028.09) 2,475.3 Transfers In - - - N/A Transfers Out (93,900.00) (190,750.00) 96,850.00 (50.8) Net income (loss) 9,829,149.21$ 3,026,500.00$ 6,802,649.21$ 224.8 1 Unaudited YTD as of : YTD Variance Actual1 178 Status Report December 31, 2021 ATTACHMENT 6 179 2 Table of Contents Traffic and Revenue ............................................................................................................................ 3 Traffic and Revenue Summary ........................................................................................................ 5 Peak-Hour Volumes ........................................................................................................................ 6 Customer Service ................................................................................................................................ 7 Performance Measures ................................................................................................................... 7 Customer Contact Activity .............................................................................................................. 7 Operational Highlights ........................................................................................................................ 8 On-Road Operations ....................................................................................................................... 8 Operational Activity ........................................................................................................................ 8 Financial Highlights ............................................................................................................................. 9 180 3 TRAFFIC AND REVENUE Total toll transactions on the 15 Express Lanes for December 2021 was 1,980,754. This represents a daily average of 63,895 transactions. Potential toll revenue for December was $2,485,691. Carpool percentage for December was 10.4%. Month-to-date traffic and revenue data is summarized in the table below. The following transactions and revenue statistics tables represent all transactions on the 15 Express Lanes and associated potential revenue for the month of December 2021. Current Month-to-Date as of December 31, 2021 SOV: Single Occupancy Vehicle HOV3+: High Occupancy Vehicle Transactions DEC-21 MTD Stantec MTD Projected # Variance % Variance SOV 1,775,095 HOV3+205,659 Total Gross Transactions 1,980,754 2,012,743 (31,989)(1.6%) Revenue SOV $2,485,691 HOV3+$0 Total Gross Revenue $2,485,691 $1,666,071 $819,620 49.2% Average Revenue per Transaction Average SOV $1.40 Average HOV3+ Average Gross Revenue $1.25 $0.83 $0.42 50.6% Direction SOV HOV3+ Transactions % Total Transactions Expected Revenue % Expected Revenue Northbound 885,941 99,087 985,028 49.7% $563,618 22.7% Southbound 889,154 106,572 995,726 50.3% $1,922,073 77.3% Totals 1,775,095 205,659 1,980,754 100.0% $2,485,691 100.0% 181 4 Fiscal year-to-date traffic and revenue data are summarized in the table below. The following transaction and revenue statistics represent all transactions on the 15 Express Lanes and associated potential revenue for the months of July 2021 through December 2021. Year-to-date average revenue per-transaction is $1.31. FY 2021-22 Year-to-Date as of December 31, 2021 Transactions FY 2021-22 YTD Actual Stantec YTD Projected # Variance % Variance SOV 10,562,303 HOV3+1,185,398 Total Gross Transactions 11,747,701 12,410,943 (663,242)(5.3%) Revenue SOV $15,333,225 HOV3+$0 Total Gross Revenue $15,333,225 $9,918,600 $5,414,625 54.6% Average Revenue per Transaction Average SOV $1.45 Average HOV3+$0.00 Average Gross Revenue $1.31 $0.80 $0.51 63.8% 182 5 TRAFFIC AND REVENUE SUMMARY The chart below reflects the total transactions breakdown between SOV and HOV3+ for FY 2021-22 on a monthly basis. The chart below reflects the gross potential revenue for FY 2021-22 on a monthly basis. 183 6 PEAK-HOUR VOLUMES The 15 Express Lanes will feature dynamic pricing, which adjusts toll rates based on traffic volumes and to maintain a free-flowing trip. In December, tolls were manually adjusted while the dynamic pricing engine was calibrated. Morning Peak Northbound 4:00 - 10:00 AM Afternoon Peak Southbound 2:00 - 8:00 PM HOV3+9.3%10.6% Highest Toll $1.50 $14.00 Highest Traffic Hour 5AM, 15N Cajalco/Magnolia 1,207 Transactions 4PM, 15S Magnolia/Cajalco 2,087 Transactions 184 7 CUSTOMER SERVICE PERFORMANCE MEASURES At the end of December 2021, Riverside Express had 8,848 customer accounts and 19,608 transponders classified as assigned. CUSTOMER CONTACT ACTIVITY During December, RiversideExpress.com was visited by 18,744 users and the Customer Service Center processed 1,413 pieces of correspondence. REPORTING REQUIREMENT PERFORMANCE STANDARD DECEMBER 2021 PERFORMANCE CUSTOMER ACCOUNTS Transponder Fulfillment 100% within 2 business days 100% within 1 business days Payment Posting 100% within 1 business days 100% within 1 business day CUSTOMER CALLS Average Wait Time Less than 150 seconds avg per week 3 seconds highest avg wait time Abandon Rate Less than 2%0.2% abandon rate Customer Satisfaction 90% minimum satisfaction rate 98.08% satisfaction rate CORRESPONDENCE Email Response 100% within 2 business days 100% within 1 business days Mail Response 100% within 3 business days 100% within 2 business day 185 8 OPERATIONAL HIGHLIGHTS ON-ROAD OPERATIONS Freeway Service Patrol responded to 38 calls during the month of December. Of those calls, 25 were to assist disabled vehicles, 9 calls to remove debris, and 4 were in response to accidents that affected the Express Lanes. OPERATIONAL ACTIVITY The Customer Service Center (CSC) is open and receiving customer calls regarding the 15 Express Lanes. Calls mostly consist of general inquiries about using the 15 Express Lanes and violations. The Walk-In Center (WIC) is open and servicing customers. During the month of December, 38 customers visited in the WIC. Most were violations customers and customers seeking assistance with their accounts. Operational activities on the roadway and in the CSC continue to function, including aiding stranded motorists, providing incident management services, dispatching emergency vehicles through the traffic operations center, and responding to customer service and violation calls. 186 9 FINANCIAL HIGHLIGHTS RCTC 15 Express Lanes Operating Statement 12/31/2021 Description Budget Dollar $ Percent (%) Operating revenues: Toll Revenue 14,866,594.30$ 10,799,900.00$ 4,066,694.30$ 37.7 Fee Revenue 2,198,398.65 986,000.00 1,212,398.65 123.0 Total operating revenues 17,064,992.95 11,785,900.00 5,279,092.95 44.8 Operating expenses: Salaries and Benefits 212,291.12 477,750.00 265,458.88 55.6 Legal Services 7,517.15 77,600.00 70,082.85 90.3 Advisory Services 13,077.85 2,500.00 (10,577.85) (423.1) Audit and Accounting Fees 20,527.50 14,400.00 (6,127.50) (42.6) Service Fees 8,427.18 7,800.00 (627.18) (8.0) Other Professional Services 196,662.63 390,650.00 193,987.37 49.7 Lease Expense 110.00 100.00 (10.00) (10.0) Operations 589,050.93 1,558,400.00 969,349.07 62.2 Utilities 61,176.78 92,550.00 31,373.22 33.9 Supplies and Materials 6,847.75 6,500.00 (347.75) (5.4) Membership and Subscription Fees - - - N/A Office Equipment & Furniture (Non-Capital)- 2,500.00 2,500.00 100.0 Maintenance/Repairs 225,216.43 264,250.00 39,033.57 14.8 Training Seminars and Conferences 1,570.09 800.00 (770.09) (96.3) Transportation Expenses - 1,200.00 1,200.00 100.0 Lodging - 650.00 650.00 100.0 Meals - 250.00 250.00 100.0 Other Staff Expenses 50.00 150.00 100.00 66.7 Advertising 1,231.22 121,500.00 120,268.78 99.0 Program Management 17,643.80 41,500.00 23,856.20 57.5 Program Operations 2,112,316.85 4,891,800.00 2,779,483.15 56.8 Litigation Settlement - - - N/A Furniture & Equipment - 12,500.00 12,500.00 100.0 Improvements 10,932.50 12,500.00 1,567.50 12.5 Bad Debt Expense 121.00 - (121.00) N/A Total operating expenses 3,484,770.78 7,977,850.00 4,493,079.22 56.3 Operating income (loss)13,580,222.17 3,808,050.00 9,772,172.17 256.6 Nonoperating revenues (expenses): Interest Revenue (43,010.63) 3,650.00 (46,660.63) 1,278.4 Other Miscellaneous Revenue 48,687.48 49,000.00 (312.52) 0.6 Interest Expense (2,373,017.00) - (2,373,017.00) N/A Total nonoperating revenues (expenses)(2,367,340.15) 52,650.00 (2,419,990.15) 4,596.4 Transfers In - - - N/A Transfers Out (4,498,408.31) (228,900.00) (4,269,508.31) 1,865.2 Net income (loss) 6,714,473.71$ 3,631,800.00$ 3,082,673.71$ 84.9 1 Unaudited YTD as of : YTD Variance Actual1 187 AGENDA ITEM 9 Agenda Item 9 RIVERSIDE COUNTY TRANSPORTATION COMMISSION DATE: February 24, 2022 TO: Toll Policy and Operations Committee FROM: Reinland Jones, Toll Technology Manager THROUGH: Jennifer Crosson, Toll Operations Director SUBJECT: 91 Express Lanes and 15 Express Lanes Channelizer Agreement STAFF RECOMMENDATION: This item is for the Committee to: 1) Award Agreement No. 22-31-050-00 to Statewide Traffic Safety and Signs for channelizers for the 91 Express Lanes and 15 Express Lanes for a one-year term in the amount of $274,245, plus a contingency amount of $27,425, for a total amount not to exceed $301,670; 2) Authorize the Chair or Executive Director, pursuant to legal counsel review, to execute the agreement on behalf of the Commission; 3) Authorize the Executive Director, or designee, to execute purchase orders to the vendor under the terms of the agreement; and 4) Forward to the Commission for final action. BACKGROUND INFORMATION: The Commission maintains the 91 Express Lanes and 15 Express Lanes, which includes the channelizers that provide a barrier between the general-purpose lanes and the express lanes. The channelizers reduce the opportunity for vehicles to enter or exit the express lanes in areas where they are not permitted and thus reduces the opportunity for evasion of the toll and disruption to the flow of traffic in both the express lanes and general-purpose lanes. Damaged or missing channelizers are replaced by Caltrans while performing their routine maintenance of the express lanes. Previously channelizers for the 91 Express Lanes were provided for under the Cofiroute, USA (Cofiroute) contract and the original channelizers and some spares for the 15 Express Lanes were provided as a part of the design build contract. The new Cofiroute contract does not provide for channelizers and the spares for the 15 Express Lanes have been depleted. The Commission has purchased channelizers four times through small purchase agreements of less than $25,000. In accordance with the Commission’s Procurement Policy Manual, under these conditions the Commission is required to receive three quotes. On all four occasions, Pexco LLC was the lowest bidder with a price of $32.65 per channelizer for the last purchase. As the Commission has a need to purchase channelizers in excess of the $25,000 limit provided for under the small purchase 188 Agenda Item 9 agreement guidelines, it was necessary to issue an Invitation for Bids (IFB) resulting in a purchase agreement with a channelizer provider. The proposed agreement is for the purchase of channelizers for the next twelve months. Based on historical channelizer needs, it is anticipated that approximately 6,000 channelizers will be needed for both the 91 and 15 Express Lanes over the next twelve months. Procurement Process IFB No. 22-31-043-00 for channelizers was originally released by staff on December 9, 2021 seeking a three-year term; however, the Commission received only one bid and the price was 45 percent higher than the recent price the Commission received through its small purchases process. Bidders indicated that the high price was attributed to uncertainty in the global supply chain beyond the first year. Subsequently, the term was shortened to one-year and a new bid, IFB No. 22-31-050-00, was released on January 12, 2022. The Commission received three bids. With each IFB issued, a public notice was advertised in the Press Enterprise and the IFB was posted on the Commission’s PlanetBids website, which is accessible through the Commission’s website. Utilizing PlanetBids, emails were sent to 217 firms. Three vendors submitted bids through the PlanetBids site. The Commission received three bids: Statewide Safety Programs, located in Riverside, California; Pexco LLC located in Tacoma, Washington; and Safety Zone America, Inc. located Lakeland, Florida. The bid included two types of channelizers, the UR channelizer and the EFX channelizer. The UR channelizer is currently used on both express lanes. The cost summary of each bid is shown in Table 1 for the UR channelizers and EFX channelizers. The unit price for each type of channelizer includes the cost of the channelizer, the base of the channelizer, and sales tax. The per unit cost for a UR channelizer with the lowest bidder, Statewide Safety Programs, is five cents more expensive than the most recent small purchase agreement. Statewide Safety Programs is a reputable provider of channelizers and proposed the shortest delivery time compared to the other bidders. Table 1 −Bids Proposer Name Total Bid Price Per Unit Price Total Bid Price Per Unit Price UR EFX 1 Statewide Safety Programs $196,213 $32.70 $274,245 $45.71 2 Pexco LLC $204,944 $34.16 $286,060 $47.68 3 Safety Zone Specialists $270,237 $45.04 $377,879 $62.98 The EFX channelizer specifications sheet shows the channelizer to be more durable and longer lasting. Staff plans to test the EFX channelizer to determine if the cost-benefit of this more 189 Agenda Item 9 expensive channelizer is in the best interest of the Commission. The EFX channelizers are 40 percent more expensive than the UR channelizers. The total contract amount is based on the EFX channelizer. RECOMMENDATION: The channelizers are an integral part of maintaining the safety and integrity of the express lanes toll systems and traffic operations; therefore, staff recommends award of Agreement No. 22-31-050-00 to Statewide Traffic Safety and Signs for channelizers for the 91 Express Lanes and 15 Express Lanes for a one-year term in the amount of $274,245, plus a contingency amount of $27,425, for a total amount not to exceed $301,670. FISCAL IMPACT: The FY 2021/22 budget includes an amount for channelizers; therefore, a budget adjustment is not required. Financial Information In Fiscal Year Budget: Yes N/A Year: FY 2021/22 FY 2022/23 Amount: $101,000 $200,670 Source of Funds: Toll Revenues Budget Adjustment: No N/A GL/Project Accounting No.: 009199 73305 00000 0000 591 31 73301 $181,002 001599 73305 00000 0000 515 31 73301 $120,668 Fiscal Procedures Approved: Date: 02/08/2022 Attachment: Draft Agreement No. 22-31-050-00 with Statewide Traffic Safety and Signs 190 17336.03103\34323802.5 Agreement No. 22-31-050-00 RIVERSIDE COUNTY TRANSPORTATION COMMISSION EQUIPMENT PURCHASE AGREEMENT FOR CHANNELIZERS WITH [____________________] This Equipment Purchase Agreement (“Agreement”) is entered into this _____ day of __________, 2022, by and between the Riverside County Transportation Commission (“Commission”), and _____________________, with its principal place of business at ______________________ (“Contractor”). Commission and Contractor are sometimes individually referred to as “Party” and collectively as “Parties” in this Agreement. Section 1. DEFINITIONS. A. “Equipment” means all equipment, items, parts, materials, labor or other services, including design, and engineering services, provided by Contractor as specified in Exhibit “A,” attached hereto and incorporated herein by reference. B. “Delivery Date(s)” means that date or dates upon which the Equipment is to be delivered to Commission, ready for approval, testing and/or use as specified in Exhibit “B.” C. “Purchase Order” means an order issued by Commission, which shall be subject to and fulfilled by Contractor in accordance with all terms and conditions of this Agreement. Section 2. TERM. The term of this Agreement shall be one (1) year, commencing on the date first set forth above. Section 3. MATERIALS AND WORKMANSHIP. When Exhibit “A” specifies machinery, equipment or material by manufacturer, model or trade name, no substitution will be made without Commission’s written approval. Machinery, equipment or material installed in the Equipment without the approval required by this Section 2 will be deemed to be defective material for purposes of Section 5. Where machinery, equipment or materials are referred to in Exhibit “A” as equal to any particular standard, Commission will decide the question of equality. When requested by Commission, Contractor will furnish Commission with the name of the manufacturer, the performance capabilities and other pertinent information necessary to properly determine the quality and suitability of any machines, equipment and material to be incorporated in the Equipment. Material samples will be submitted at Commission’s request. 191 17336.03103\34323802.5 2 Section 4. INSPECTIONS AND TESTS. Commission shall have the right to inspect and/or test the Equipment prior to acceptance. If upon inspection or testing the Equipment or any portion thereof are found to be nonconforming, unsatisfactory, defective, of inferior quality or workmanship, or fail to meet any requirements or specifications contained in Exhibit “A,” then without prejudice to any other rights or remedies, Commission may reject the Equipment or exercise any of its rights under Section 5.B. The inspection, failure to make inspection, acceptance of goods, or payment for goods shall not impair Commission’s right to reject nonconforming goods, irrespective of Commission’s failure to notify Contractor of a rejection of nonconforming goods or revocation of acceptance thereof or to specify with particularity any defect in nonconforming goods after rejection or acceptance thereof. Section 5. WARRANTY. A. Contractor warrants that the Equipment will be of merchantable quality and free from defects in design, engineering, material and workmanship for a period of one (1) year, or such longer period as provided by a manufacturer’s warranty or as agreed to by Contractor and Commission, from the date of acceptance of the Equipment by Commission. Contractor further warrants that any services provided in connection with the Equipment will be performed in a professional and workmanlike manner and in accordance with the highest industry standards. The warranty shall not apply to Equipment damaged by drivers. B. For any breach of the warranties contained in Section 5.A, Contractor will, immediately after receiving notice from Commission, at the option of Commission, and at Contractor’s own expense and without cost to Commission: 1. Replace the defective Equipment with conforming Equipment, F.O.B. Commission’s plant, office or other location of Commission where the Equipment was originally performed or delivered; or 2. Repay to Commission the purchase price of the defective Equipment. If Commission selects replacement, any defects will be remedied without cost to Commission, including but not limited to, the costs of removal, and replacement of the defective Equipment, and reinstallation of new Equipment. All such defective Equipment that is so remedied will be similarly warranted as stated above. C. Contractor also warrants that the Equipment is free and clear of all liens and encumbrances whatsoever, that Contractor has a good and marketable title to same, and that Contractor owns or has a valid license for all of the proprietary technology and intellectual property incorporated within the Equipment. Contractor agrees to indemnify, defend and hold 192 17336.03103\34323802.5 3 Commission harmless against any and all third party claims resulting from the breach or inaccuracy of any of the foregoing warranties. D. In the event of a breach by Contractor of its obligations under this Section 5, Commission will not be limited to the remedies set forth in this Section 5, but will have all the rights and remedies permitted by applicable law, including without limitation, all of the rights and remedies afforded to Commission under the California Commercial Code. Section 6. PRICES. Unless expressly provided otherwise, all prices and fees specified in Exhibit “C,” attached hereto and incorporated herein by reference, are firm and shall not be subject to change without the written approval of Commission. No extra charges of any kind will be allowed unless specifically agreed to in writing by Commission’s authorized representative. The prices specified in Exhibit “C” include (i) all federal, state and local sales, use, excise, privilege, payroll, occupational and other taxes applicable to the Equipment; and (ii) all charges for packing, freight and transportation to destination. The total amount payable by Commission for all Purchase Orders under this Agreement shall not exceed a cumulative maximum total value of ________________ Dollars ($____________). It is understood and agreed that there is no guarantee, either expressed or implied that Purchase Orders in this dollar amount will be authorized under this Agreement. The total amount payable per Purchase Order shall be as set forth in the relevant Purchase Order. Section 7. CHANGES. Commission, at any time, by a written order, may make changes in the Equipment, including but not limited to, Commission’s requirements and specifications. If such changes affect the cost of the Equipment or time required for its performance, an equitable adjustment will be made in the price or time for performance or both. Any change in the price necessitated by such change will be agreed upon between Commission and Contractor and such change will be authorized by a change order document signed by Commission and accepted by Contractor. Section 8. PAYMENTS. A. Terms of payment for each Purchase Order, are net thirty (30) days, less any applicable credits, or after receipt of invoice. Contractor shall invoice in accordance to the delivery schedule but not more frequently than each billing period. Final payment shall be made by Commission after Contractor has satisfied all contractual requirements for a Purchase Order. Payment of invoices shall not constitute acceptance of Devices. B. No Equipment shall be delivered, and no payment made by 193 17336.03103\34323802.5 4 Commission therefor, unless authorized by a Purchase Order. All Purchase Orders shall be subject to and fulfilled by Contractor in accordance with all terms and conditions of this Agreement. C. Payments otherwise due may be withheld by Commission on account of defective Equipment not timely replaced in accordance with the warranty provisions, liens or other claims filed, reasonable evidence indicating probable filing of liens or other claims, failure of Contractor to make payments properly to its subcontractors or for material or labor, the failure of Contractor to perform any of its other obligations under the Agreement, or to protect Commission against any liability arising out of Contractor’s failure to pay or discharge taxes or other obligations. If the causes for which payment is withheld are removed, the withheld payments will be made promptly. If the said causes are not removed within a reasonable period after written notice, Commission may remove them at Contractor’s expense. Section 9. SCHEDULE FOR DELIVERY. A. The time of Contractor’s performance is of the essence for this Agreement. The Equipment will be delivered in accordance with the schedule set forth in Exhibit “B.” Contractor must immediately notify Commission in writing any time delivery is behind schedule or may not be completed on schedule. B. In the event that the Equipment is part of a larger project or projects that require the coordination of multiple contractors or suppliers, then Contractor will fully cooperate in scheduling the delivery so that Commission can maximize the efficient completion of such project(s). Section 10. TAXES. A. Contractor agrees to timely pay all sales and use tax (including any value added or gross receipts tax imposed similar to a sales and use tax) imposed by any federal, state or local taxing authority on the ultimate purchase price of the Equipment provided under this Agreement. B. Contractor will withhold, and require its subcontractors, where applicable, to withhold all required taxes and contributions of any federal, state or local taxing authority which is measured by wages, salaries or other remuneration of its employees or the employees of its subcontractors. Contractor will deposit, or cause to be deposited, in a timely manner with the appropriate taxing authorities all amounts required to be withheld. C. All other taxes, however denominated or measured, imposed upon the price of the Equipment provided hereunder, will be the responsibility of Contractor. In addition, all taxes assessed by any taxing jurisdiction 194 17336.03103\34323802.5 5 based on Contractor property used or consumed in the provision of the Equipment such as and including ad valorem, use, personal property and inventory taxes will be the responsibility of Contractor. D. Contractor will, upon written request, submit to Commission written evidence of any filings or payments of all taxes required to be paid by Contractor hereunder. Section 11. INDEPENDENT CONTRACTOR. Contractor enters into this Agreement as an independent contractor and not as an employee of Commission. Contractor shall have no power or authority by this Agreement to bind Commission in any respect. Nothing in this Agreement shall be construed to be inconsistent with this relationship or status. All employees, agents, contractors or subcontractors hired or retained by the Contractor are employees, agents, contractors or subcontractors of the Contractor and not of Commission. Commission shall not be obligated in any way to pay any wage claims or other claims made against Contractor by any such employees, agents, contractors or subcontractors or any other person resulting from performance of this Agreement. Section 12. SUBCONTRACTS. Unless otherwise specified, Contractor must obtain Commission’s written permission before subcontracting any portion of the Equipment. Except for the insurance requirements in Section 14.A, all subcontracts and orders for the purchase or rental of supplies, materials or equipment, or any other part of the Equipment, will require that the subcontractor be bound by and subject to all of the terms and conditions of the Agreement. No subcontract or order will relieve Contractor from its obligations to Commission, including, but not limited to Contractor’s insurance and indemnification obligations. No subcontract or order will bind Commission. Section 13. TITLE AND RISK OF LOSS. Unless otherwise agreed, Commission will have title to, and risk of loss of, all completed and partially completed portions of the Equipment upon delivery, as well as materials delivered to and stored on Commission property which are intended to become a part of the Equipment. However, Contractor will be liable for any loss or damage to the Equipment and/or the materials caused by Contractor or its subcontractors, their agents or employees, and Contractor will replace or repair said Equipment or materials at its own cost to the complete satisfaction of Commission. Notwithstanding the foregoing, in the event that the Commission has paid Contractor for all or a portion of the Equipment which remains in the possession of Contractor, then Commission shall have title to, and the right to take possession of, such Equipment at any time following payment therefor. Risk of loss for any Equipment which remains in the possession of Contractor shall remain with Contractor until such Equipment has been delivered or Commission has taken possession thereof. Contractor will have risk of loss or damage to Contractor’s property used in the construction of the Equipment 195 17336.03103\34323802.5 6 but which does not become a part of the Equipment. Section 14. INDEMNIFICATION. A. Contractor shall defend, indemnify and hold the Commission, its officials, officers, employees, volunteers and agents free and harmless from any and all claims, demands, causes of action, costs, expenses, liability, loss, damage or injury, in law or equity, to property or persons, including wrongful death, in any manner arising out of or incident to any alleged acts, omissions, negligence or willful misconduct of Contractor, its officials, officers, employees, agents, subcontractors and subconsultants arising out of or in connection with the Equipment or the performance of this Agreement, including without limitation the payment of all consequential damages and attorneys’ fees and other related costs and expenses except such loss or damage which was caused by the sole negligence or willful misconduct of the Commission. B. Contractor’s defense obligation for any and all such aforesaid suits, actions or other legal proceedings of every kind that may be brought or instituted against the Commission, its officials, officers, employees, agents or volunteers shall be at Contractor’s own cost, expense and risk. Contractor shall pay and satisfy any judgment, award or decree that may be rendered against Commission or its officials, officers, employees, agents or volunteers, in any such suit, action or other legal proceeding. Contractor shall reimburse Commission and its officials, officers, employees, agents and/or volunteers, for any and all legal expenses and costs incurred by each of them in connection therewith or in enforcing the indemnity herein provided. C. Contractor’s obligation to indemnify shall not be restricted to insurance proceeds, if any, received by the Commission, its officials, officers, employees, agents or volunteers. Section 15. INSURANCE. A. General. Contractor shall take out and maintain: 1. Commercial General Liability Insurance, of at least $2,000,000 per occurrence/ $4,000,000 aggregate for bodily injury, personal injury and property damage, at least as broad as Insurance Services Office Commercial General Liability most recent Occurrence Form CG 00 01; 2. Automobile Liability Insurance for bodily injury and property damage including coverage for owned, non-owned and hired vehicles, of at least $1,000,000 per accident for bodily injury and property damage, at least as broad as most recent Insurance Services Office Form Number CA 00 01 covering automobile 196 17336.03103\34323802.5 7 liability, Code 1 (any auto); 3. Workers’ Compensation in compliance with applicable statutory requirements and Employer's Liability Coverage of at least $1,000,000 per occurrence; and 4. Pollution Liability Insurance of at least $1,000,000 per occurrence and $2,000,000 aggregate shall be provided by the Contractor if transporting hazardous materials. 5. If Contractor is also the manufacturer of any equipment included in the Equipment, Contractor shall carry Product Liability and/or Errors and Omissions Insurance which covers said equipment with limits of not less than $1,000,000. B. Additional Insured; Primary; Waiver of Subrogation; No Limitation on Coverage. The policies required under this Section shall give Commission, its officials, officers, employees, agents or volunteers additional insured status. Such policies shall contain a provision stating that Contractor’s policy is primary insurance and that any insurance, self- insurance or other coverage maintained by the Commission or any additional insureds shall not be called upon to contribute to any loss, and shall contain or be endorsed with a waiver of subrogation in favor of the Commission, its officials, officers, employees, agents, and volunteers. The limits set forth herein shall apply separately to each insured against whom claims are made or suits are brought, except with respect to the limits of liability. Requirements of specific coverage or limits contained in this section are not intended as a limitation on coverage, limits, or other requirement, or a waiver of any coverage normally provided by any insurance. Any available coverage shall be provided to the parties required to be named as additional insured pursuant to this Agreement. C. Insurance Carrier. All insurance required under this Section is to be placed with insurers with a current A.M. Best’s rating no less than A:VIII, licensed to do business in California, and satisfactory to the Commission. D. Evidence of Insurance. Contractor shall furnish Commission with original certificates of insurance and endorsements effecting coverage required by the Agreement. The certificates and endorsements for each insurance policy shall be signed by a person authorized by that insurer to bind coverage on its behalf, and shall be on forms supplied or approved by the Commission. All certificates and endorsements must be received and approved by the Commission before delivery commences. The Commission reserves the right to require complete, certified copies of all required insurance policies, at any time. E. Subcontractors. All subcontractors shall meet the requirements of this 197 17336.03103\34323802.5 8 Section before commencing work. In addition, Contractor shall include all subcontractors as insureds under its policies or shall furnish separate certificates and endorsements for each subcontractor. All coverages for subcontractors shall be subject to all of the requirements stated herein. F. Freight. Contractor shall ensure that third party shippers contracted by Contractor have adequate insurance coverage for the shipped Equipment. Section 16. LIENS. A. Contractor, subcontractors and suppliers will not make, file or maintain a mechanic’s or other lien or claim of any kind or character against the Equipment, for or on account of any labor, materials, fixtures, tools, machinery, equipment, or any other things furnished, or any other work done or performance given under, arising out of, or in any manner connected with the Agreement (such liens or claims referred to as “Claims”); and Contractor, subcontractor and suppliers expressly waive and relinquish any and all rights which they now have, or may subsequently acquire, to file or maintain any Claim and Contractor, subcontractor and suppliers agree that this provision waiving the right of Claims will be an independent covenant. B. Contractor will save and hold Commission harmless from and against any and all Claims that may be filed by a subcontractor, supplier or any other person or entity and Contractor will, at its own expense, defend any and all actions based upon such Claims and will pay all charges of attorneys and all costs and other expenses arising from such Claims. Section 17. TERMINATION OF AGREEMENT OR PURCHASE ORDER BY COMMISSION. A. Should Contractor at any time refuse or fail to deliver the Equipment with promptness and diligence, or to perform any of its other obligations under this Agreement or any Purchase Order, Commission may terminate Contractor’s right to proceed with the delivery of the Equipment by written notice to Contractor. In such event Commission may obtain the Equipment by whatever method it may deem expedient, including the hiring of another Contractor or other contractors. In such case Contractor will not be entitled to receive any further payments, other than for Equipment delivered and accepted prior to termination.. If Commission’s cost of obtaining the Equipment, including compensation for additional managerial and administrative services, will exceed the unpaid balance of the relevant Purchase Order, Contractor will be liable for and will pay the difference to Commission. B. Commission may, for its own convenience, terminate this Agreement at any time, provided that no Purchase Order is outstanding at the time of 198 17336.03103\34323802.5 9 such termination. Such termination will be effective in the manner specified in such notice. C. Termination of this Agreement for convenience or cause shall be without prejudice to any claims which Commission may have against Contractor. Section 18. MISCELLANEOUS PROVISIONS. A. Delivery of Notices. All notices permitted or required under this Agreement shall be given to the respective parties at the following address or at such other address as the respective parties may provide in writing for this purpose: COMMISSION: Riverside County Transportation Commission 4080 Lemon Street, 3rd Floor Riverside, CA 92501 Attn: Executive Director CONTRACTOR: [INSERT] Such notice shall be deemed made when personally delivered or when mailed, forty-eight (48) hours after deposit in the U.S. Mail, first class postage prepaid and addressed to the party at its applicable address. Actual notice shall be deemed adequate notice on the date actual notice occurred, regardless of the method of service. B. Assignment or Transfer. Contractor shall not assign or transfer any interest in this Agreement whether by assignment or novation, without the prior written consent of the Commission, which will not be unreasonably withheld. Provided, however, that claims for money due or to become due Contractor from the Commission under this Agreement may be assigned to a financial institution or to a trustee in bankruptcy, without such approval. Notice of any assignment or transfer, whether voluntary or involuntary, shall be furnished promptly to the Commission. C. Successors and Assigns. This Agreement shall be binding on the successors and assigns of the Parties. D. Amendment; Modification. No supplement, modification or amendment of this Agreement shall be binding unless executed in writing and signed by both Parties. E. Waiver. No waiver of any default shall constitute a waiver of any other default or breach, whether of the same or other covenant or condition. No waiver, benefit, privilege or service voluntarily given or performed by a 199 17336.03103\34323802.5 10 Party shall give the other Party any contractual rights by custom, estoppel or otherwise. F. Governing Law. This Agreement shall be governed by the laws of the State of California. Venue shall be in Riverside County. G. Interpretation. Since the Parties or their agents have participated fully in the preparation of this Agreement, the language of this Agreement shall be construed simply, according to its fair meaning, and not strictly for or against any Party. H. No Third Party Beneficiaries. There are no intended third party beneficiaries of any right or obligation assumed by the Parties. I. Authority to Enter Agreement. Each Party warrants that the individuals who have signed this Agreement have the legal power, right and authority to make this Agreement and bind each respective Party. J. Invalidity; Severability. If any portion of this Agreement is declared invalid, illegal or otherwise unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. K. Counterparts. This Agreement may be signed in counterparts, each of which shall constitute an original. L. Commission’s Right to Employ Other Contractors. Commission reserves its right to employ other contractors in connection with the Equipment. M. Entire Agreement. This Agreement constitutes the entire agreement between the Parties relative to the Equipment specified herein. There are no understandings, agreements, conditions, representations, warranties or promises with respect to this Agreement, except those contained in or referred to in the writing. N. Piggybacking. The Orange County Transportation Authority (“OCTA”) shall have the right, in its discretion, to utilize this Agreement for its own purchases during the term hereof, and Contractor has agreed to extend the terms of this Agreement to OCTA. This provision in no way commits OCTA to make any purchase under this Agreement. Any purchases made by OCTA pursuant to the terms of this Agreement shall be transactions between OCTA and Contractor, and Commission shall have no responsibility or liability whatsoever for any such purchases. O. Conflicting Provisions. In the event of any conflict between the terms of this Agreement and any exhibit or attachment hereto, the terms of this Agreement shall govern. 200 17336.03103\34323802.5 11 SIGNATURE PAGE FOR EQUIPMENT PURCHASE AGREEMENT BETWEEN THE RIVERSIDE COUNTY TRANSPORTATION COMMISSION AND [_________________] AGREEMENT NO. ___________ IN WITNESS WHEREOF, the Parties hereto have executed this Agreement as of the day and year first above written. RIVERSIDE COUNTY TRANSPORTATION COMMISSION By: ____________________________ Jan Harnik, Chair [___INSERT____] By: ____________________________ Its: ____________________________ APPROVED AS TO FORM: By: _____________________ Best Best & Krieger LLP Counsel to the Riverside County Transportation Commission ATTEST: By: ____________________________ Its: _____________________________ A corporation requires the signatures of two corporate officers. One signature shall be that of the chairman of board, the president or any vice president and the second signature (on the attest line) shall be that of the secretary, any assistant secretary, the chief financial officer or any assistant treasurer of such corporation. If the above persons are not the intended signators, evidence of signature authority shall be provided to RCTC. 201 17336.03103\34323802.5 12 EXHIBIT “A” EQUIPMENT SPECIFICATIONS Item A: 8FG336WHTUR350 – FG300 36” Length White UR (Urethane) Post with 1ea. 3”x12” Strip of AR 1000 White Vertically Placed with a 800BASE100 – FG300 Black Base. Item B: 8FG336WHTEFX109 – FG300 36” Length white EFX Post with 3” x12” Strip of AR 1000 white Vertically Placed with a FG 300 LITE BLACK BASE. 202 17336.03103\34323802.5 Agreement No. 22-31-050-00 EXHIBIT “B” DELIVERY SCHEDULE DELIVERY: Equipment shall be delivered to Corona, CA 92879. [Additional details to be inserted from Bid Documents] 203 17336.03103\34323802.5 14 Exhibit “C” FEE SCHEDULE NAME OF CONTRACTOR: By executing this Agreement, the Contractor certifies and agrees that it has read and examined the Equipment Purchase Agreement documents, including all specifications and all exhibits for the following: The purchase and delivery of the __________________ as set forth in Exhibit “A” and “B.” The Contractor agrees to furnish all labor, materials, equipment, tools, transportation, and services, and to discharge all duties and obligations necessary and required under the Agreement for the following TOTAL PRICE: [FEE SCHEDULE FROM BID DOCUMENTS TO BE INSERTED] 204 AGENDA ITEM 10 Agenda Item 10 RIVERSIDE COUNTY TRANSPORTATION COMMISSION DATE: February 24, 2022 TO: Toll Policy and Operations Committee FROM: David Knudsen, Interim External Affairs Director THROUGH: John Standiford, Deputy Executive Director SUBJECT: Legislative Interest in Policies Regarding Toll Violations STAFF RECOMMENDATION: This item is for the Committee to receive an update on legislative interest in toll operation policy. BACKGROUND INFORMATION: The Legislative Affairs staff is anticipating several new transportation bills in the State Legislature this year. In particular, staff is aware of a bill proposed by Assembly Budget Committee Chair Phil Ting (San Francisco) regarding toll penalties, fee collection and cash account options by tolling agencies in California. Assemblymember Ting’s interest in this issue is based on a report authored by SPUR, a nonprofit public policy organization in the San Francisco Bay Area, called: “Bridging the Gap - Addressing the inequitable impacts of bridge toll fines and fees on Bay Area drivers.” The report specifically looked at Metropolitan Transportation Commission’s (MTC) tolling system and made the following recommendations: • End high fines and fees; • Cap total fines per driver, per year; • End fines for low-income drivers; • End the use of collections agencies; • Implement payment plans; • Improve the violation notification system; • Do not put car registrations on hold; • Provide amnesty for all existing toll debt and end all existing DMV holds; • Discount tolls for low-income drivers; and • Perform and publish an annual evaluation of toll payment systems. While this report is specific to MTC, Assemblymember Ting’s office expressed belief that the concepts identified in the report are of statewide legislative interest. The SPUR report is attached to this staff report and can be read at: https://www.spur.org/sites/default/files/2021- 12/SPUR_Bridging_the_Gap.pdf. 205 Agenda Item 10 RCTC is working with the California Toll Operators Committee to help inform Assemblymember Ting's staff on the tolling operations across the state. Staff believes the bill will consider the toll violation penalty assessment and fee collection process and cash prepayment opportunities for FasTrak accounts, among other issues. The Legislative Affairs staff is not seeking immediate action at this time. However, the Committee should be aware of this pending bill introduction. Once Assemblymember Ting's bill is introduced, the Legislative Affairs team will evaluate it, seek to clarify its intent, provide input based on the Commission-adopted 2022 State and Federal Legislative Platform, and bring the bill to the Commission with a recommended bill position. FISCAL IMPACT: This item is for informational purposes only. There is no fiscal impact. Attachment: SPUR Report 206 SPUR REPORT NOVEMBER 2021 Addressing the inequitable impacts of bridge toll fines and fees on Bay Area drivers Bridging the Gap 207 Acknowledgements The SPUR Executive Board adopted this report on September 13, 2021. Authors: Jerold Brito, Jacob Denney, Adrian Leong, Scott Miller and Margaret Parker Thank you to the Metropolitan Transportation Commission and Bay Area Tolling Authority for providing toll violation data, and to representatives from Bay Area Legal Aid, the East Bay Community Law Center, the Policy Advocacy Clinic at the UC Berkeley School of Law, and the Lawyers’ Committee for Civil Rights of the San Francisco Bay Area for providing insights on clients affected by tolls, fines and fees. Thanks to Stephanie Campos-Bui, Hayley Currier, Michael Herald, Nick Josefowitz, Paloma Sisneros-Lobato, Alicia John-Baptiste and Anne Stuhldreher for reviewing and providing feedback on this report. Edited by Colleen Valles Copy edited by Mary Rosewood Designed by Shawn Hazen 208 Contents Reducing the Harms of an Inequitable Tolling System 4 How Bay Area Bridge Tolls Work Today 8 The Problem: Extreme Tactics and Lack of Information 11 How Fines and Fees Are Harming People 17 Literature Review and Best Practices Analysis 22 Recommendations 26 Limitations 33 Conclusion 34 Appendix A 35 Appendix B 36 Appendix C 37 209 Reducing the Harms of an Inequitable Tolling System The Metropolitan Transportation Commission (MTC) has inherited a system for collecting unpaid tolls that is putting thousands of Bay Area residents into a cycle of debt. This cycle disproportionately harms lower-income and working people by charging expensive fines and fees that are more than 12 times the cost of a toll. As the commission looks to build a more effective and equitable system, we recommend a series of actions, building on the work done by MTC in 2020, to help reduce the harm of fines for unpaid tolls and begin to move toward an equitable tolling system. These changes, many of which MTC is already considering or has implemented on a temporary basis, would create immediate solutions to this inherited problem. When someone drives over one of the region’s toll bridges, they are charged a $6 toll and mailed an invoice for the amount owed. If they have a FasTrak account or a registered License Plate Account, those accounts will be charged the toll. If people do not promptly pay their toll, or if their payment accounts are empty, they are charged a series of fines — financial penalties for breaking the law — and fees, which are added to penalties in order to recoup costs. These fines and fees could ultimately reach $70 for each missed toll payment. In 2019, there were 5 million such instances of unpaid tolls resulting in fines and fees. When people accrue multiple unpaid tolls, they can find themselves hundreds or thousands of dollars in debt, with the original toll representing a fraction of the amount owed. For someone making San Francisco’s minimum wage of $16.32 an hour and commuting into the city over the Bay Bridge, one week’s commute can end up costing more than half a week’s wages from full-time work. These debts can force people into situations where they must choose between paying their rent and paying the accumulated fines and fees. Fines and fees can trap people in a cycle of debt, destabilizing them economically and setting them on a path to poverty that’s difficult to escape. In October of 2021, prompted by this research and MTC’s commitment to equity, the fine and fee for missing a toll payment was reduced to a total of $15. Bridge tolls fund billions of dollars of transportation improvements, including maintenance of the bridges themselves, and support local and regional transit operations. They are also crucial to ensuring that drivers help offset the harm they are causing others — including through increased congestion, air pollution and climate emissions — and as a tool to encourage drivers to take transit or carpool. However, there are four key problems with the current system for dealing with unpaid tolls: mailing address errors, accessibility barriers, high fines and fees, and a lack of payment plan options. These problems create an inequitable system that causes significant harm to people across the Bay Area. A customer-unfriendly notification system, coupled with outdated and difficult-to-navigate institutional and enforcement structures, such as overwhelmed call centers and multiple agencies in charge of administering fines and fees, causes many drivers to incur more unpaid tolls and subsequent noncompliance fines and fees than they realize. Efforts to collect these outstanding BRIDGING THE GAP 4 210 BRIDGING THE GAP 5 toll and fine balances, such as placing vehicle registration holds with the California Department of Motor Vehicles (DMV) or assigning the debt to a private collection agency, create even harsher consequences that disproportionately harm low-income drivers. A registration hold, which does not allow a person to renew their car registration until they have paid these debts in one lump sum, can force low-income people into the position of having to choose between driving their car illegally on an expired registration and getting to work, medical appointments or other necessary activities. The fines and fees from toll violations are also heavily concentrated in a handful of communities. Out of the nearly 5 million total violations from 2019, more than 1 million came from 20 Bay Area ZIP codes alone, out of the more than 200 ZIP codes in the region. Most of the 20 ZIP codes have a higher poverty rate than the Bay Area average. Seven out of 10 unpaid toll violations were sent to the DMV or collection agencies, which can cause far-reaching harm to low-income drivers. While it’s clear that the current structure of toll fees and fines is high pain to lower-income drivers, the system is also low gain because only 3% of bridge toll revenues comes from fines and fees. MTC has recognized the many problems with the current system and has begun the process of reforming it. As the commission examines all of the factors it must consider in order to design an equitable tolling and enforcement system that meets the region’s transportation and sustainability goals, we recommend a series of immediate changes that will reduce the harm the current unpaid toll system inflicts on lower-income people. Reforms to the tolling rates, violation notification and collection systems will reduce or eliminate many of the ongoing harms caused by the system and can help to begin the process toward a fair and equitable tolling system. As MTC begins the difficult work of reforming their system, we recommend that MTC: > End high-pain, low-gain fines and fees: The fines and fees used in the toll violation system are too expensive and disproportionately harm low-income people. MTC should eliminate the fee that accompanies a second notification for nonpayment (currently $45, MTC voted to reduce this fee to $10 beginning in 2022) and implement a fine that is no more than half of the original toll (which would currently equal $3 for cars). Note: In a previous version of this report, SPUR incorrectly listed the recently adopted fee for second notice of an unpaid toll as $15. The new fee is $10. We apologize for the error. > Cap total fines per drivers: Fines and fees levied per driver should be capped at a maximum annual amount of $100. > End fines for low-income drivers: Fines should be waived for low-income drivers. > End the use of collection agencies: The use of a private collection agency adds unnecessary complexity to the collection process and can have undesired negative effects. Ending the use of collection agencies would give MTC more control over the toll collection process and allow the agency to build a more robust and equitable system. > Implement payment plans: Because most low-income drivers have little, if any, savings, they can easily be put in a position of forced noncompliance when confronted with large sums of unpaid toll debt that exceed their savings. By creating a free payment plan for drivers who 211 BRIDGING THE GAP 6 have missed toll payments, the MTC can increase compliance rates and give these drivers a viable path to pay their tolls. > Improve the violation notification system: With the current mail-based toll violation notification system, many bridge users do not receive timely notice when they have unpaid tolls, and so they can unintentionally accumulate violations, fines and fees that add up to hundreds or thousands of dollars. An improved notification system that uses a combination of text messages, email notices and mailed invoices would increase timely compliance and allow bridge users to avoid accumulating penalties. > Do not put car registrations on hold: Unpaid tolls for California-registered drivers trigger a registration hold through the DMV after the first two mailed notices go unanswered. This adds the unpaid total tolls and fines to the vehicle’s normal registration fee. This measure disproportionately harms low-income drivers because it can cause the cost of their vehicle’s registration renewal to jump to unaffordable levels. By not renewing their vehicle registration, these drivers either lose access to their main (and often only) commute option or risk breaking the law and driving an unregistered vehicle — a problem that has even greater consequences for drivers whose vehicle is also their only safe place of living. MTC should continue the pause of car registration holds they enacted during the start of the COVID-19 pandemic until, at least, they have implemented the changes to their fines and fees and toll notification systems. > Provide amnesty for all existing toll debt and end all existing DMV holds: An immediate amnesty of all existing debt and an end to existing DMV holds is a necessary step in building a more equitable system. The existing system has produced inequitable outcomes, creating significant harms for lower-income people. MTC can acknowledge these harms by ending all debts and removing DMV holds, and then moving forward with a more equitable system. > Begin a robust data collection and survey effort: There is a lack of detailed information on Bay Area bridge users, particularly regarding demographic and income information about drivers. The circumstances of most late toll payments and missed notices are also missing from collected data. This makes analyzing current and proposed practices and finding the most efficient solutions difficult. We strongly recommend that MTC and its agencies begin more proactive and detailed surveys of bridge users and collect data on missed toll payments, their circumstances and other relevant information. Collecting and publicizing this data will assist in the development of more effective policies. > Discount tolls for low-income drivers: Because low-income drivers often lack the resources to reliably pay tolls, MTC should pilot reduced-cost bridge tolls for low-income drivers, similar to what they created for transit and are piloting for express lane tolls. Means-based tolls would increase toll payment compliance rates and improve commuter equity in the Bay Area, without reducing the incentives lower-income drivers have to make sustainable travel choices. Due to a lack of data on who uses the Bay Area’s bridges, we are unable to model 212 BRIDGING THE GAP 7 the fiscal impacts of this policy. A toll discount program could have a significant impact on the toll revenues that support bridge maintenance and regional transit, and MTC could consider a small toll increase on the most polluting cars or during peak periods to make up for the lost revenue. > Perform and publish an annual evaluation of toll payment systems: After adopting these reforms, MTC should implement an annual evaluation of their toll repayment programs and publish their findings. With a regular evaluation process, MTC will be poised to make further changes or tweaks as necessary to build a functioning and equitable tolling system. While MTC does not currently collect sufficient demographic data to accurately estimate the revenue loss associated with the proposed policy changes, today revenue from fines and fees represents less than 1% of the total MTC budget. These recommendations are an attempt to reduce the immediate harm of the existing unpaid toll systems and to lay the groundwork for a broader conversation about how to equitably fund the Bay Area’s infrastructure needs and best promote sustainable transit practices. As MTC considers how to build more equitable systems, this report should be considered a first step in a broader process that examines tolling systems and practices with the intent of building new ones that are rooted in equity. These new systems should be focused on producing MTC’s stated desire to ensure equitable outcomes. 213 How Bay Area Bridge Tolls Work Today The Bay Area’s high cost of living results in individuals from across the region commuting long distances into the major business districts for work. Many of those who work in San Francisco, for instance, do not live in the city. A 2019 report found that although low-wage jobs grew at a comparable rate to high-wage jobs in San Francisco, the city lost 23% of its low-wage households and gained an additional 44% high-wage households in 2017 compared to 2010 levels.1 In 2019, an estimated 312,700 people made a daily commute across the San Francisco–Oakland Bay Bridge alone.2 While the pandemic has allowed many people to reduce or eliminate their commutes, this has not been the case for people working in low-wage jobs, who are often working in person at food establishments, retail stores or similar jobs. There are eight bridges within the Bay Area: the Golden Gate Bridge, the Bay Bridge, the Richmond–San Rafael Bridge, the Hayward–San Mateo Bridge, the Antioch Bridge, the Benicia Bridge, the Carquinez Bridge and the Dumbarton Bridge. The Bay Area Toll Authority, an authority governed by MTC commissioners and staffed by MTC/Association of Bay Area Governments staff, operates seven of those bridges.3 While the Golden Gate Bridge falls under a separate administrative jurisdiction, the Golden Gate Bridge District contracts with MTC to use the same tolling system used on the seven MTC bridges. Given the location and vast size of the San Francisco Bay, many people cannot avoid bridges on their commute to and from work, and there are significant costs associated with using bridges in the Bay Area. As housing prices and living expenses continue to rise within the region’s major economic centers and force more workers to live farther away from work, this need to cross bridges continues to grow. FIGURE 1 The Bay Area has eight toll bridges, seven of which are under MTC authority. Toll bridges in the San Francisco Bay Area 1. Richmond−San Rafael Bridge 2. Golden Gate Bridge (not under MTC authority) 3. San Francisco−Oakland Bay Bridge 4. San Mateo – Hayward Bridge 5. Dumbarton Bridge 6. Carquinez Bridge 7. Benicia-Martinez Bridge 8. Antioch Bridge Source: Wikimedia Commons user Selket, https://commons. wikimedia.org/wiki/File:San_Francisco_Bay_bridges.svg 1 Sasha Perigo, Report: SF Adding Equal Numbers of High- and Low-Wage Jobs, But Not Nearly Enough Low-Wage Housing, Hoodline, 2019, https://hoodline.com/2019/10/report- sf-adding-equal-numbers-of-high-and-low-wage-jobs-but-not-nearly-enough-low-wage-housing/ 2 Based on the San Francisco County Transportation Authority and MTC’s 2019 travel diary data, AC Transit’s on-board surveys, and CalTrans’ 2018 Managed Lanes Report. 3 For the purpose of clarity in this report, we refer to the agency governing bridges and tolls collections as MTC. BRIDGING THE GAP 8 8 4 6 2 7 3 5 1 214 BRIDGING THE GAP 9 After Caltrans removed the toll takers from their booths at the start of the pandemic for public health reasons, MTC was forced to temporarily shift to an all-electronic toll collection system, something that had been considered for some time. As it became clear that the pandemic would continue, MTC made the decision to accelerate its permanent transition to all-electronic tolling. Now that toll takers and cashiers are gone, people can choose to pay the base toll amount of $6 in one of three ways: pay via FasTrak (manual or auto-refill), pay using a License Plate Account (pay as you go) or rely on mailed invoices sent to the address associated with their car registration to notify them of recent transactions. If the toll payment is not received by its due date, drivers are given a penalty of $25 that they must pay in addition to the original toll amount within 15 days. If this goes unpaid, a second notice is sent with an additional $45 late fee, bringing the total fine and fee to $70, almost 12 times the original toll.4 In October of 2021, MTC voted to reduce the penalty for an unpaid toll to $5 and the fee at a second notice to $10. This change goes into effect in January of 2022. If, after these two notice periods, the violation remains unpaid, the individual can face additional fees and have their car registration put on hold with the DMV or their debt assigned to a private collection agency (Figure 2).5 In 2020, MTC saw a huge increase in late payments of tolls as a result of the sudden shift to all-electronic tolling. The commission recognized the potential harms caused by the existing toll violation system and moved quickly to remedy them. Costly fines and fees were temporarily suspended, and people no longer were expected to pay a large financial penalty for late payment of a toll. MTC also suspended its practice of putting car registrations on hold as a result of nonpayment of fines and fees, so people who missed payments would not have to pay any debts owed before re-registering their vehicle. During the pandemic, MTC also made significant improvements to multiple parts of their customer service system. Recognizing the potential for new problems with a now entirely electronic tolling system, MTC ramped up their investments in customer service. They opened a new call center with a focus on multilingual customer service, to improve access for individuals who spoke languages other than English. MTC also made improvements to their online payment system, simplifying the process of paying online and making web materials available in multiple languages. MTC is also in the process of developing a smartphone app to help customers more easily manage their FasTrak accounts and is in the process of reducing the cost drivers pay to acquire FasTrak transponders and the minimum balance required for FasTrak. These changes were exactly what was needed during the pandemic and should serve as the metric by which we measure future changes to improve accessibility and reduce the harms caused by missing a toll payment. Investing in customer service, accessibility and systems improvement and moving away from punitive structures to invest in collaborative practices are essential to building equitable and sustainable systems that can work for everyone. 4 FasTrak, “What Are the Penalties and Late Fees for a Notice of Toll Evasion?,” https://www.bayareafastrak.org/en/support/tv-general-information-faq1.shtml 5 “Changes Coming to Bay Area Toll Bridges Friday,” Bay City News, December 29, 2020, https://www.ktvu.com/news/changes-coming-to-bay-area-toll-bridges-friday 215 BRIDGING THE GAP 10 MTC’s Equity Platform In 2019, MTC adopted its first Equity Platform.6 It commits the agency to “meaningfully reverse disparities in access and dismantle systemic exclusion” and to “advance equity through carefully considered investments and policies directed at historically underserved and systemically marginalized groups, including people with low incomes and communities of color.” As part of the effort to incorporate equity into its work, MTC has begun the process of evaluating its bridge toll program. The toll program is one of the largest programs through which it interacts directly with historically underserved and systemically marginalized groups, including people with low incomes and communities of color, who are likely commuting into San Francisco for work from more affordable cities. This makes the program particularly ripe for re-evaluation under the new Equity Platform. FIGURE 2 Unpaid bridge toll notifications rely on mailed notices and jumps in consequences. Current Bay Area system for unpaid tolls Source: Bay Area Tolling Authority (2021). “Transition to All Electronic Tolling at MTC Bridges,” https://mtc.legistar.com/View.ashx?M=F&ID=916 9385&GUID=55AA6A26-07E8-4A7E-B0B1-1F3AFE1469EE 6 MTC, “Equity Platform,” https://www.mtc.ca.gov/about-mtc/what-mtc/equity-platform Toll Invoice Sent DMV Hold and/or Sent for Collection Violation Notice ($25 fine) Second Notice ($45 fee) 216 The Problem: Extreme Tactics and Lack of Information The current system for dealing with missed toll payments does not produce equitable outcomes for all drivers. The system is too punitive and relies on a notification system that is not up to the task of reaching drivers, and the current data collection and publication systems, which largely do not track or publish the information necessary to evaluate impacts, leave too many unknowns about who exactly is affected by the fines and fees for unpaid tolls. This makes it difficult to understand the breadth and depth of the problem and to design solutions. The current unpaid toll system relies on fines and fees that are too high for many drivers. Each time a person drives through a toll plaza and fails to pay the toll, they can generate $70 in fines and fees. People can easily find themselves with debts of hundreds or thousands of dollars that they have no way to pay. For many lower-income residents, the consequences of these debts are enor- mous. People are forced to forgo necessary expenses, such as rent or utility bills, to pay down debts generated by fines and fees almost 12 times higher than the original toll. Debts accrued in this way can dog people for years and force them to choose between breaking the law or going to work. Recently MTC recognized the problem caused by its high fines and fees and voted to reduce them to $15, a more than 70% decrease. The new fines and fees, however, are still more than three times higher than the cost of the toll and can cause significant debts to individuals. As MTC saw and quickly acted on, the pivot to automated tolling exacerbated the problem. Drivers now must navigate paying tolls in entirely new ways. The COVID-19 pandemic has also exposed many lower-income people to the high costs of fines and fees because low-income workers in essential industries are required to perform in-person work while navigating reduced transit services. This has left many people commuting by car and using tolled bridges, creating a perfect storm for accumulating high fines and fees while struggling through an unknown system. Two additional problems plague the toll violation system: how missed toll payments are communicated and how they are adjudicated. Such problems existed before the pandemic, but the harms caused by an antiquated notification system have become more widespread today because of all-electronic tolling. The system for notifying people that they haven’t paid a toll relies on mailed notifications. If people don’t live at the address associated with their license plate, or if mail is lost or undelivered, those who didn’t pay a toll receive notifications late or not at all. Many don’t realize they’ve gotten a fine until their registration is put on hold. When all-electronic tolling was originally instituted as an emergency measure in March 2020, MTC temporarily waived all missed payment penalties, as well as the escalation of outstanding payments.7 However, all-electronic tolling was made permanent across all bridges in the Bay Area on January 1, 2021, and fines and fees were reinstated.8 With the return of the enforcement system, evidence from MTC showed an increase in 7 MTC, “Cash Toll Collection Suspended at Bay Area Bridge,” March 20, 2020, https://mtc.ca.gov/whats-happening/news/cash-toll-collection-suspended-bay-area-bridges 8 MTC, “New Year Brings New Toll Collection System to Bay Area Bridge,” December 28, 2020, https://mtc.ca.gov/whats-happening/news/new-year-brings-new-toll-collection- system-bay-area-bridges BRIDGING THE GAP 11 217 BRIDGING THE GAP 12 violation rates in January 2021 as 14% of all bridge-crossings resulted in violations of one kind or another, compared to 7% in March to December 2020. The use of car registration holds has only compounded the problem with the toll violations system. Car registration holds are the result of a collaboration between MTC and the DMV, where, at MTC’s request, the DMV will place a hold on a car’s registration until any unpaid tolls, fines and fees are repaid. This practice can have unwarranted downstream effects for lower-income drivers. Large debts are difficult for people to pay, and lower-income households are much less likely to be able to pay unexpected expenses in the hundreds or thousands of dollars. This forces drivers to either illegally drive a car with an expired registration or stop driving altogether until they can find a way to pay the debts. Low-income drivers facing registration holds are unlikely to be able to stop using their car while resolving the hold. Instead, they are obligated to continue driving — to get to work, the doctor’s office or another important appointment — despite their lapsed registration, effectively forcing them to break the law. For those who are living out of their vehicle, a lapsed registration also creates a risk of losing their only shelter. The past use of collection agencies in the toll violation process is also particularly harmful for lower-income households. Collection agencies can take a range of legal actions in pursuit of toll debts, including harming people’s credit scores, which can hinder their ability to secure housing, as well as pursuing garnishments against their wages, which can take vital money out of the pockets of vulnerable people. These harms are vastly disproportionate to the original offense of failing to pay tolls. For not paying their $6 tolls, drivers whose accounts are sent to collection agencies could face barriers to establishing or maintaining a basic standard of living — impacted credit scores can lead to rejected applications for housing or jobs. Through these legal actions, collection agencies cause lasting and deep-cutting damage to drivers’ lives in areas outside of their commutes. The lack of information around violations, the surrounding circumstances and even who uses bridges is a significant barrier to identifying meaningful solutions to the problem. While hundreds of thousands of violations are administered annually, there is little known about who is exposed to toll system fines and fees. The only information currently reported on missed toll payments is the number of total missed payments and at what step in the process they are paid. Not reported are details on where unpaid tolls occur, demographic details on who is not paying tolls, what communities people with unpaid tolls come from and the frequency of unpaid tolls. More complicated questions such as why people have not paid their tolls, how they navigate the toll violation system and what would help them pay their tolls are not asked during the toll violation process and thus are not reported. Similarly, a lack of information on who uses toll bridges has contributed to a lack of understanding on how the toll violation system impacts people. Without understanding what is happening when people fail to pay tolls and who is exposed to the existing system, it is difficult to build an effective and equitable system. Where Unpaid Tolls Are Happening The problems with the current tolling system are placing disproportionate harm on low-income drivers in the Bay Area. As seen in Figure 3, many of the Bay Area ZIP codes with the highest 218 BRIDGING THE GAP 13 rates of unpaid tolls also have high poverty rates. Hunters Point in San Francisco and the City of Richmond stand out on both of these metrics (see also Figures 7–9 in Appendix C). The evidence suggests that there is a sizable population of low-income drivers who are particularly vulnerable to tolling inequities. Poverty rates in four of the five ZIP codes with the highest number of unpaid tolls (Figure 4) are higher than the Bay Area average of 8.5%, calculated using poverty rate estimates and population data across the nine Bay Area counties. Four out of five of these ZIP codes are majority nonwhite, with large Latinx, Black and Asian populations. FIGURE 3 Low-income communities have much higher rates of unpaid tolls than wealthier ZIP codes. Rate of violations per capita by Bay Area ZIP codes, as compared to poverty rates by Bay Area ZIP codes Source: Authors’ analysis of MTC toll violation data and the Census Bureau’s 2019 American Community Survey 5-year estimates,9 https://www.census.gov/programs- surveys/acs/news/updates/2020.html 9 ZIP codes with violation rates greater than two violations per capita were considered outliers and were excluded from our analyses. These include the ZIP code associated with San Francisco International Airport (94128), one ZIP code in downtown San Francisco (94104), and three ZIP codes for Vallejo (94589, 94590 and 94591). While we were unable to explain definitively why these ZIP codes had such high violation rates, we suspect that several factors come into play, including the influence of small populations, corporate fleets and rental companies. Violation Rate per Capita ©2 0 2 1 M a p b ox © O p e n S t r e e t M a p 0.00 0.25 Percent of People Estimated in Poverty 0.501.0 1.5 1.9 219 BRIDGING THE GAP 14 FIGURE 4 Most ZIP codes with the most unpaid toll violations are majority non-white, have higher rates of limited- English speaking households and have higher rates of poverty than the region as a whole. Selected toll, violation and demographic data for the ZIP codes with the greatest number of toll violations Source: Authors’ analysis of MTC toll violation data and the Census Bureau’s 2019 American Community Survey 5-year estimates, https://www.census.gov/programs- surveys/acs/news/updates/2020.html ZIP CODE CITY VIOLATIONS (2019) % OF PEOPLE IN POVERTY RACE/ETHNICITY % LIMITED ENGLISH- SPEAKING HOUSEHOLDS 94806 San Pablo, Richmond 92,030 12.0%52% Latinx 18% Asian 14% Black 11% White 14.2% 94533 Fairfield 83,977 11.0%35% Latinx 26% White 17% Black 15% Asian 6.6% 94804 Richmond, El Cerrito 57,930 18.8%40% Latinx 25% Black 17% White 12% Asian 9.4% 94510 Benicia 53,434 7.0%65% White 13% Latinx 11% Asian 3% Black 1.8% 94124 San Francisco (Hunters Point)52,282 18.7%36% Asian 27% Black 24% Latinx 8% White 15.0% A Discouraging System The current toll notification and violation systems are not up to the task of effectively and equitably dealing with toll debts. When administering costly fines and fees, data on toll violations show a majority of violations are sent to the DMV or to a collection agency, the final step in the violation process. When fines and fees were paused in 2020, there was a significant increase in the share of people paying tolls at the first late notice. In 2021, when fines and fees were once again implemented, a majority of toll violations were sent to the DMV or for collection. This increase is evidence of the current notification system’s inability to reach people in a timely manner and the discouraging effect on payment that fines and fees have. As MTC has moved to an all-electronic toll collection system, increasing the reliance on physical notifications for drivers who would otherwise have paid with cash and the likelihood of people entering the toll violation process, evaluating the current system’s struggles is more important than ever. In 2019, 70% of all unpaid tolls were resolved at the DMV or collection agency stage (Figure 5). An analysis revealed that 1.2 million cases were referred to the DMV or to a collection agency, with each violation accruing at least $70 in fines and fees for a $6 toll. That amounts to tens of millions of dollars in fines and fees being imposed by MTC. During the same period, 22% of all cases were paid at the first violation notification, when a $25 fine is attached, and just 8% paid at the second violation notice, when an additional $45 fee raises the amount owed to $76. This indicates 220 BRIDGING THE GAP 15 that the second violation notice, which comes with an additional $45 fee, had almost no impact on drivers paying. By contrast, in March to December 2020, when MTC temporarily suspended issuing fines and fees, just 43% of all violations reached the DMV or collections stage (Figure 5). This is a 27 percentage point decline from 2019. In 2020, 29% of all unpaid tolls were paid at the first violation notice, and 14% paid at the second violation notice. Both of these are significant increases in the share of tolls paid at the notification stage. These increases, coupled with the dramatic decline in unpaid tolls reaching the DMV or collection stage, is indicative of the discouraging effect that large fines and fees have on payment. In January 2021, the first month of MTC reinstating its fines and fees policy, 55% of all violations reached the DMV or a collection agency stage of the process (Figure 5). This 12 percentage point increase in the share of people reaching the final stage of the violation process is again indicative of the discouraging effect fines and fees have on payment. In the same period, payment at first violation notice fell 8 percentage points, and payment at the second violation notification, when fines and fees hit their highest amount, declined by half. The combination of an inability to pay expensive fines and fees and an outdated notification system is the likely cause of the high rate of unpaid tolls reaching the final, and most punitive, stage of the violation process. For many drivers, a DMV hold or call from a collection agency may be the first time they learn of their debts. Toll debts appear on DMV bills as a line item on their registration renewal, something people must pay in order to legally drive their car. Collection agencies employ more effective communication techniques than physical mail. They have access to databases with phone numbers and other contact information that helps them reach people with debts. The large share of people paying their tolls at this final stage, even when fines and fees were not being used, is indicative of a system that does not effectively reach people until they interact with a third party. This is particularly concerning because all-electronic tolling has been made permanent. With the removal of cash payments, people who previously paid by cash now have to rely on mailed notices for payment. If an address is out of date, a letter is lost or any number of other problems arise, they can find themselves in violation of the tolls. When the Golden Gate Bridge implemented all-electronic tolling in 2013, a quarter of a million people were hit with penalties in that first year, representing a fivefold increase from before all-electronic tolling.10 No waivers are granted for the penalties, resulting in significant fines and fees for drivers.11 Drivers interviewed for this study reported not knowing they had accumulated these debts, never receiving mailed notifications and being shocked to find they owed large sums of money. The recent switch to all-electronic tolling by MTC is showing signs of having a similar effect as what happened after the Golden Gate Bridge implemented all-electronic tolling: the latest figures show that the share of violations among all transactions has doubled from 7% in March through December 2020 to 14% in January 2021. 10 Renee Koury, “FasTrak Wants to Keep Secret from the Public About How It Handles Tolls and Penalties,” ABC7 News, December 16, 2019, https://abc7news.com/fastrack-bay- area-fastrak-toll-fast/5760741/ 11 Gutride Safier LLP, “Bay Area Tolls: Sued Over Outrageous Untimely Toll-Related Fines,” August 22, 2014, http://www.gutridesafier.com/press-room/BAY%20AREA%20TOLL:%20 Sued%20Over%20Outrageous%20Untimely%20Toll-Related%20Fines/62/ 221 BRIDGING THE GAP 16 FIGURE 5 Eliminating fines and fees increased toll payments at the first and second notice. Analysis of unpaid toll repayment at points of contact in 2019, March–December 2020 and January 2021 Source: Authors’ analysis of MTC toll violation notice data. 55% 43% 70% 7%14% 21% 29% 1st Notice 2019 March-December 2010 January 2021 2nd Notice DMV/Collections 22% 0% 10% 20% 30% 40% 50% 60% 70% 80% 8% 222 BRIDGING THE GAP 17 How Fines and Fees Are Harming People To better understand the direct and personal impact of the trends discussed so far, our team conducted interviews with attorneys and advocates who have worked with low-income drivers put in financial harm by the fines and fees incurred by their unpaid tolls. The attorneys we spoke with were from Bay Area Legal Aid, the East Bay Community Law Center, and the Lawyers’ Committee for Civil Rights of the San Francisco Bay Area; our other contacts included those at the University of California, Berkeley, School of Law’s Policy Advocacy Clinic.12 Our conversations led to the discovery of a number of key pressure points that inhibit some violators from paying their tolls and subsequent fines, each of which, if remedied, could lead to a reduction in toll noncompliance. While our discussion of potential solutions will come later in this report, we start by laying out four key factors in involuntary noncompliance: mailing address errors, accessibility barriers, high fines and fees, and a lack of payment plan options. Inadequate Notification System The current notification system is not sufficient for notifying people of their toll debts prior to accruing violations. The notification system relies entirely on physical mailing, with addresses generated from FasTrak accounts and collaborations with the DMV. If people do not receive the letters, they are exposed to significant fines and fees. The switch to all-electronic tolling dramatically increases the risk of people accumulating fines and fees because of an out-of-date notification system. The current notifications system can cause significant financial harm to people. In situations where a person moves and does not update the address on their FasTrak payment account, or when they lose their housing and no longer have a permanent address, they can miss all notifications. With a mail-only alert system, one small obstacle in the delivery of a notification can cause outsized financial harm by beginning the violation process. If multiple mailed notifications are not received, people can accrue $70 debts for every toll crossing. For many lower-income people, these debts can be devastating, and they come entirely from a notification system that is not up to the task. For people who miss notifications and accrue violation debts, often the first indication that they have unpaid tolls is the hold placed on their vehicle registration when they attempt to renew that registration with the DMV. At this point, the drivers could have easily crossed bridges for months. In addition, after MTC has requested a registration hold by the DMV, it becomes increasingly difficult for MTC to resolve any potential issues or waive any fines and fees due to legitimate errors such as incorrect addresses. 12 See Appendix A for a list of our contacts; see Appendix B for our guide to these interviews. 223 BRIDGING THE GAP 18 During interviews, some people reported that they did not receive any notices until their vehicle’s registration was placed on hold, even when FasTrak already had their most up-to-date address. People who do not receive their toll notices frequently accrue multiple toll violations without realizing that they are not paying their tolls, sometimes resulting in thousands of dollars of debt. A notification system that relies entirely on mailed notices is inadequate, particularly when paired with costly fines and fees. Institutional and Accessibility Barriers A set of barriers hindering drivers’ ability to effectively communicate with FasTrak and toll authorities to address their violations makes navigating the toll violation process impossible for many people. Based on our conversations with attorneys, we find these barriers generally fall into two categories: accessibility barriers and institutional barriers. Addressing these barriers is essential to building an equitable system. A historic overreliance on technologies that many drivers do not have, particularly lower- income drivers without access to computers or smartphones, has created a barrier to information. People without either reliable internet access at home or a smartphone have difficulty obtaining more information on tolling, FasTrak accounts, and finding the proper contact information to try to address or contest their violation notices. People who are only able to fund their FasTrak account with cash or who do not have a FasTrak account face difficulties in discovering what locations they can visit or mail their payments to, whether trying to create a positive account balance or pay off unpaid tolls and fines. Although technological barriers do not seem to frequently arise, they represent a serious complication for any driver who does not have reliable internet access or a smartphone. If a person manages to find the appropriate customer service number to call regarding a toll or violation notice, they still face significant hurdles to resolving their issues. In April 2021, following the full implementation of electronic tolling, there were more than 700,000 calls placed to the FasTrak customer service center in one month.13 This was more calls than in any other month in the two years prior. The average wait time for calls has also increased dramatically, going from under a minute in 2019 to more than 20 minutes in 2021. Interviews revealed that waits can sometimes be over an hour, that some had difficulty navigating the FasTrak phone trees, and that others did not have time to wait an unpredictable amount of time for a representative to answer the call. Drivers reported feeling discouraged after repeated attempts to reach a representative failed. A sometimes counterintuitive institutional system can also leave people with violations confused as to which entity to contact to pay their toll and how to go about paying it. Many report they are under the assumption that they would immediately go to court to dispute or pay a fine, believing that a toll violation would be treated like other traffic violations. By the time they realized that FasTrak is the entity they must work with to comply with their toll notice, and that it is not merely the team operating the toll gates themselves, people had incurred additional fines and 13 Bay Area Toll Authority, “FasTrak Customer Service Center State of Operations,” June 9, 2021, https://mtc.legistar.com/LegislationDetail.aspx?ID=4974207&GUID=7D289935- F0A5-46C2-A91B-0B31188FE66E 224 BRIDGING THE GAP 19 penalties and the debt had been referred to the DMV, at which point FasTrak customer service reportedly had limited ability to intervene or even track payment. People who incur a DMV-registration hold or are sent to a collection agency face the added difficulty of navigating various agencies with different requirements. Those whose vehicles are placed under DMV holds can often have their tolls bundled into their registration renewal fee — a step that can leave low-income drivers in a position of figuring out how to pay bills suddenly many times larger than what was anticipated. People who have toll violations sent to collection agencies often face long delays and challenges in confirming which entity to communicate with to settle their balance. A systematic distrust of private collection agencies, our interviewees informed us, leads many low-income commuters to avoid notices and calls from collection agencies. In the cases where people are aware that these agencies are pursuing them for unpaid tolls, some drivers will try to contact FasTrak to come to an agreement, but they are often directed back to the collection agency. CASE STUDY 1 A Navigation Nightmare A client of one of our interviewees was shocked when she discovered that someone had attached a wheel clamp to her car. All of a sudden, she had lost access to her vehicle and had a mere 48 hours to produce close to $1,000 in order to get her property back before the fees doubled. A single mother and a clinical research coordinator who commuted from Daly City to San Francisco every day, she had done her due diligence one month prior to renew her car registration and pay off parking tickets, registration fees and FasTrak violations at the DMV kiosk — or so she thought. It turned out that even though she received the registration tag for her license plate from the DMV, her registration renewal was not officially finalized due to interagency processing delays from the fees she had just paid off and a few additional unpaid fees that she was unaware of. The DMV would not refund the amount she had paid for her car registration until she worked individually with each agency to clear her accounts with FasTrak and the parking agencies in Daly City and San Francisco. Put in an impossible bind, she sought legal assistance and was able to settle the case and pay reduced fees. This case demonstrates that even a capable, working professional can have great difficulty navigating a complex, multiagency public-private system. 225 BRIDGING THE GAP 20 Fine Levels Disproportionately large fines and fees are having an outsized impact on lower-income drivers, generating costs that can reach thousands of dollars. Fines are assessed for each individual violation, creating a situation where people who have a deficient FasTrak balance or transponder can miss multiple toll payments. For example, if a commuter drives into San Francisco for work 10 times, a total cost of $60 in tolls, but misses the mailed notifications for toll payment due to an address change, they would face a total bill of $760 if they did not pay until after a second notice had been mailed out. Interviews indicated that some people accrued thousands of dollars’ worth of toll-related fines and fees, only learning about these fines and fees long after the initial unpaid toll when they attempted to renew their vehicle’s registration or were contacted by a collection agency. An analysis by MTC showed that in the month of January 2021 alone there were more than 17,000 people who accrued 10 or more violations. More than 40,000 people accrued between two and 10 violations in that same month.14 Each month there is the potential for tens of thousands of people to be exposed to hundreds, if not thousands, of dollars in fines. For lower-income drivers, these amounts prove to be far beyond any savings available.15 Faced with this impossible burden, many of these low-income drivers cannot comply with notices to pay and end up encumbered with a never-ending registration hold on their vehicle, risking future traffic tickets, encounters with police and potentially greater penalties. While MTC recently voted to reduce the total fines and fees for each unpaid toll, the amount remains too high for many lower-income people to easily pay. Lack of Payment Plan Options Once drivers are able to access and understand their toll violation, fines and fees, and the balance they owe from those violations, a major obstacle still stands in the way of their compliance: paying these large sums. Currently, there is no formal payment plan option for people who are struggling to pay costly fines and fees, nor are there fine reduction policies for low-income people. While we have heard anecdotal evidence that some low-income drivers have been able to negotiate a payment plan system with friendly FasTrak personnel who contact them, the attorney we spoke with at the East Bay Community Law Center confirmed that this was by far the exception rather than the rule in their experiences with low-income drivers. Interviews with MTC staff indicate that MTC does not have an official payment plan program. As mentioned before, many low-income drivers do not have the savings to be able to pay off the large fine amounts that accrue after a set of violations, so the lack of payment plan options in effect prevents them from complying with the toll notices even when the driver would otherwise seek to rectify their balances. This absence of payment plan options confuses both drivers and the attorneys we spoke to, particularly because the California Vehicle Code requires courts, upon request, to provide payment plans for traffic violations and any associated fees.16 14 Bay Area Toll Authority, January 2021, tolling analysis. 15 While savings amounts and rates vary per household, the Federal Reserve estimates that in 2019 the median savings for the lowest earning quintile was $810, while the second quintile had median savings of $2,050. Board of Governors of the Federal Reserve System, “Survey of Consumer Finances (SFC),” U.S. Federal Reserve, https://www. federalreserve.gov/econres/scf/dataviz/scf/table/#series:Transaction_Accounts;demographic:inccat;population:all;units:median Accessed: October 18, 2021. 16 California Vehicle Code, Section 42003(c), https://leginfo.legislature.ca.gov/faces/codes_displaySection.xhtml?lawCode=VEH§ionNum=42003. 226 BRIDGING THE GAP 21 CASE STUDY 2 Fines Can Perpetuate the Cycle of Poverty One of our interviewees is an attorney serving a client whose MTC debt has ballooned to more than $5,000 due to the fines and fees added to unpaid tolls previously accrued. Despite showing that the client earns no income other than Supplemental Security Income, our interviewee has so far been unable to secure a reasonable fine reduction for the client. To put this into perspective, the maximum amount of Supplemental Security Income that an individual in California is eligible for is $955 a month.17 This is not enough to cover basic living expenses in California, let alone provide someone with the chance to save money for unexpected emergencies. Low-income people commonly spend all of their monthly income on basic living expenses such as food and shelter, and many don’t have enough money to cover these critical expenses. This can leave low-income people in a tough position of forgoing payments for essential services and care, including utility payments and life-saving medications. Given this reality for so many people, a $5,000 debt for unpaid tolls can be simply impossible to pay off. Unfortunately, FasTrak continues to demand the debt be paid in full and is not providing any recourse to a payment plan. Without the option of a payment plan, the client will continue to be in debt, given that they will likely never have the resources to pay off the toll debt. This toll debt will further entrench the client in poverty over their lifetime, impacting their ability to secure employment, apply for housing and receive loans. 17 Supplemental Security Income (SSI) in California, https://www.ssa.gov/pubs/EN-05-11125.pdf 227 BRIDGING THE GAP 22 Literature Review and Best Practices Analysis We conducted a literature review to understand the full scope of potential solutions that could eliminate the harms low-income drivers are experiencing from the current tolling system. As part of this process, we researched how other tolling authorities in the United States have implemented cashless tolling. We then looked outside of the tolling industry to see how comparable sectors provide assistance to low-income individuals. The existing programs to support low-income individuals with their traffic fines and fees, utility payments and transportation costs are notable and serve as a valuable model for bridge tolls, fines and fees. Cashless Tolling The COVID-19 pandemic has accelerated the adoption of cashless tolling across many states. In addition to reducing the risks of virus transmission, such a system is desirable for many reasons, including reducing congestion and lowering the number of crashes. Prior to the pandemic, tolling authorities were already seeing the benefits of a cashless tolling system and had rolled out notification systems and payment options to improve compliance and increase tolling transparency. These measures are critical for facilitating and promoting toll payments, because the switch to an automated system runs the risk of increasing toll nonpayment, especially among drivers who used to pay in cash. This section focuses on programs that tolling authorities in New York, New Jersey and Illinois have implemented to aid the switch to cashless tolling, from pre-pandemic times to 2021. In New York, when the Verrazzano-Narrows Bridge, which connects Staten Island with the rest of New York City, and other locations adopted cashless tolling in 2017, drivers had the option to sign up to receive mobile alerts and stay on top of their account balances and tolling transactions. They could also elect to receive other kinds of updates and alerts, including: failed payments, successful replenishments, increased replenishment amounts and payment method expirations.18 In 2020, New York’s E-ZPass released a phone app called TollsNY, where drivers can log on to manage their accounts.19 Within the app, users — including those who do not use E-ZPass — can pay their Tolls by Mail invoices. Drivers who do not have access to a smartphone have the option to go online, search for their license plate, and pay for their tolls that way. In May 2021, the New Jersey state legislature passed S1654, requiring tolls operators to provide drivers with the ability to opt in to an email, text or app notification system, where they can be notified within a day of being tolled.20,21 Lawmakers saw this as necessary, not only because drivers 18 Diane C. Lore, “Officials: E-ZPass Needs to Find New Way to Alert Drivers of Low Balance,” Staten Island Advance, August 29, 2017, https://www.silive.com/news/2017/08/e- zpass_where_did_the_notifica.html 19 Sarah Taddeo and Jon Campbell, “Thruway Cashless Tolling Gegins Saturday: Here’s What You Need to Know to Avoid Late Fees,” Democrat & Chronicle, November 12, 2020 https://www.democratandchronicle.com/story/news/2020/11/12/cashless-tolling-new-york-thruway-e-z-pass-what-you-need-know/6249219002/ 20 John Reitmeyer, “NJ E-ZPass Tolls: How About a 24-Hour Electronic Reminder of Charges?,” NJ Spotlight News, February 3, 2021, https://www.njspotlight.com/2021/02/nj-e- zpass-tolls-push-email-text-electronic-notification-within-24-hours/ 21 New Jersey Office of Legislative Services, Bills 2020–2021, https://www.njleg.state.nj.us/bills/BillView.asp?BillNumber=S1654 228 BRIDGING THE GAP 23 have a right to be better informed but also to ensure that any mistakes or incorrect charges can be detected sooner. Illinois switched over to complete cashless tolling in 2021. To aid the transition, Illinois Tollway is expanding the I-PASS Assist program, which is designed to lower the costs of obtaining and using an I-PASS transponder for income-eligible drivers. In order to qualify for the program, one’s household income has to fall below 250% of the Federal Poverty Level. Instead of the original $30 ($10 transponder deposit + $20 prepaid tolls), program enrollees put down only $4 ($0 deposit + $4 prepaid tolls) to enjoy the 50% tolls discount that comes with using a transponder. To lower the barriers even further, the automatic account replenishment amount is lowered from $10 to $4.22 Traffic Fines and Fees Besides expanding the I-PASS Assist program, Illinois Tollway also revised their process for resolving unpaid tolls and implemented a “Violation Relief” program. According to the revised schedule, which the authority adopted in June 2020, following a 14-day grace period, all vehicle owners pay an “initial invoicing fee” that corresponds to their vehicle class, starting at $3 for passenger vehicles (representing an 85% reduction in initial costs). In addition, the original $20 violation fine is deferred by several months, as drivers only commit a “violation” if a notice remains unpaid after 90 days.23 On the other hand, the “Violation Relief” program gives drivers the chance to settle their past unpaid toll violations at a significantly discounted rate. For a period of 18 months, from March 2020 to August 2021, all toll violation fines in existing notices dated before March 9, 2020, were reduced to $3, including ones that had been sent for collection.24 Traffic fines and fees are a valuable comparison for bridge tolls, as both are related to behaviors while driving. Low-income people who receive traffic citations in the Bay Area are eligible for payment plans, reduced citation amounts and other relief. This provides people with a range of opportunities if they are not able to afford the violations. In San Francisco, for example, if you are unable to pay your traffic ticket or fine, you have the right to ask the court to consider your financial circumstances, which can result in your fines and fees being reduced by 80% or more.25 Individuals who are unable to pay their tickets can access a website where they can request, and be approved for, a reduction in fines and fees and a payment plan without ever having to go before a judge.26 Similar programs exist for transit and parking citations in San Francisco, where people who have incomes at or below 200% of the Federal Poverty Level are eligible for fine reduction, fee waivers and payment plans for their parking and transit citations.27 22 Illinois Tollway, “Illinois Tollway Significantly Expands I-Pass Assist Program,” June 23, 2021, https://www.illinoistollway.com/documents/20184/e4553899-93d9-e712-4723- 4aafca37578e 23 Illinois Tollway, “Tolling 2020,” https://www.illinoistollway.com/tolling2020 24 Illinois Tollway, “Tolling 2020,” https://www.illinoistollway.com/tolling2020 25 Superior Court of California, “Can’t Afford to Pay,” https://www.sfsuperiorcourt.org/divisions/traffic/cant-afford-pay 26 “Mayor London Breed, The Financial Justice Project, and the SF Superior Court Announce the Launch of MyCitations—A New Online Tool for People Struggling with Traffic Court Debt,” December 15, 2020, https://sfgov.org/financialjustice/newsletters/launch-sf-mycitations-people-struggling-traffic-court-debt 27 San Francisco Financial Justice Project, “Can’t Afford to Pay Your Fine, Fee, or Ticket in San Francisco?”, https://sfgov.org/financialjustice/find-discounts 229 BRIDGING THE GAP 24 Means-Based Utility Payments To combat the effects of energy poverty and energy insecurity, many utility companies provide rate discounts for low-income and disadvantaged households. Like transportation, energy needs often constitute non-negotiable costs and take up a larger proportion of income for low-income households. We highlight the following means-based utility programs to illustrate best practices for increasing equitable access to essential services. These utility programs are often more developed and have been evaluated for their equity outcomes, while such data for means-based tolling remains unavailable. In general, utilities that provide means-based programs enable more low-income households to be paying customers, something that could also happen for tolling agencies. As long as utilities or tolling agencies charge more than it costs to provide the service, the increased revenue from low-income customers who can afford to pay the reduced rates can help pay off fixed infrastructure costs, lowering systemwide costs for all ratepayers.28 The federally funded Low Income Household Energy Assistance Program (LIHEAP) provides financial assistance to households that fall below 150% of the poverty line or 60% of the state’s median income, whichever is higher. Households that receive benefits such as food stamps or Temporary Assistance for Needy Families benefits are also eligible.29 Households participating in LIHEAP have been shown to have significantly lower levels of energy insecurity when controlling for factors such as race, number of household members and household income.30 In addition to federal programs, state programs have also prioritized the energy needs of low-income households. In California, the California Public Utilities Commission mandates Pacific Gas & Electric to provide discounts for low-income households through the California Alternate Rates for Energy Program (CARE) and Family Electric Rate Assistance Program (FERA). CARE provides a discount of 20% or more on gas and electricity, while FERA provides a discount of 18% on electricity for households with three or more people. These two programs provide substantial savings, and together have helped 1.4 million low-income customers keep their lights on.31 Clipper START Reduced Fare Pilot Program Clipper START is a currently operating pilot program that provides single-ride transportation discounts to eligible riders in the Bay Area.32 The discounts are either 50% or 20%, depending on which transit system the rider is using. The pilot program covers most of the major Bay Area transit systems, including Muni, Caltrain and BART. To qualify for the pilot program, you must be a resident of the San Francisco Bay Area, be between 19 and 64 years old, not have an RTC Clipper Card for those with disabilities, and have a household income of 200% of the Federal Poverty Level or less. Several transit operators, like San Francisco Municipal Transit Agency (SFMTA), also have their 28 K.W. Costello, “Features of Good Utility-Initiated Energy Assistance,” Energy Policy, 2020. 29 Libby Perl, “LIHEAP: Program and Funding,” Congressional Research Service, June 22, 2018, https://fas.org/sgp/crs/misc/RL31865.pdf 30 Bradford Mills and Anthony Murray, “The Impact of Low-Income Home Energy Assistance Program Participation on Household Energy Insecurity,” Contemporary Economic Policy, 2014. 31 “Apply for a Monthly Discount Through CARE or FERA,” https://www.pge.com/en_US/residential/save-energy-money/help-paying-your-bill/longer-term-assistance/care/care. page?WT.mc_id=Vanity_carefera 32 MTC, “FAQ,” https://www.clipperstartcard.com/s/faqs 230 BRIDGING THE GAP 25 own means-based fare programs. SFMTA offers a monthly Lifeline Pass for $40, a 50% discount off the standard adult monthly pass price, for individuals with a gross annual income of 200% of the Federal Poverty Level or less. Being mobile is essential for individuals to participate in society, and it can affect a person’s ability to secure education, employment and medical services. Reduced fare programs help increase mobility while decreasing the burden of transportation expenses for low-income individuals. FasTrak START Means-Based Express Lanes Pilot Program Building on Clipper START, the Bay Area Infrastructure Financing Authority (BAIFA) is currently developing a means-based toll discount pilot for the Interstate 880 express lane.33 While the pilot program’s details are still in development, BAIFA aims to co-create the pilot with community-based organizations, service groups and low-income individuals. Planning, program design and community engagement will continue to be conducted throughout 2021, with plans to begin operations in 2022.34 More broadly, BAIFA staff aim to create a program that, along with Clipper START, paves the way for an “integrated regional mobility account” that streamlines the use of transportation services across multiple agencies and types of transit.35 This could create a model for expanding means-based tolling to all express lanes, as well as to bridge tolls. 33 SPUR is a member of the task force advising the design and implementation of this pilot program. 34 Bay Area Infrastructure Financing Authority, “FasTrak START Pilot: Customer Engagement Plan,” March 24, 2021, https://mtc.legistar.com/View. ashx?M=F&ID=9244133&GUID=F88A59F0-4F0A-4425-B705-6FE40F2279C0 (pdf download) 35 Bay Area Infrastructure Financing Authority, “BAIFA Express Lanes Means-Based Toll Discount Pilot,” December 16, 2020, https://mtc.legistar.com/View.ashx?M=F&ID=9009344& GUID=BB7E302A-5EAD-4ED0-92E3-5F6CB242EAE0 (pdf download) 231 BRIDGING THE GAP 26 Recommendations MTC has committed to reforming its current system for toll violations. The system, as it stands, is too punitive and harmful for lower-income drivers and too difficult to navigate, and violations quickly become extremely expensive. The following recommendations include actions that MTC can take immediately, as well as some longer-term actions that will take time to implement. MTC should build on the successes of its response to the pandemic and seek to build the kind of short-term solutions that can give the commission the space and time it needs to fully evaluate the region’s tolling systems. Recommendation 1 End high-pain, low-gain fines and fees, and cap total fines per driver per year. MTC should end the use of high fines and fees to promote toll payment. The system’s fines and fees disproportionately harm lower-income drivers and are set at maximum amounts that are greater than 12 times larger than the original toll amounts. MTC began this process in October of 2021 by reducing the total possible fines and fees from $70 to $15. MTC should seek to go further by ending the use of fees and reducing fines. MTC should immediately reduce all fines to no more than half of the original toll (currently $3 for cars, based on a $6 toll), similar to what was done in Illinois. This would reduce the outsized impact of fines and fees, while also allowing the agency to recoup some of the cost of pursuing debts. We also recommend that MTC end the use of all fees. The $45 fee is extremely expensive, and the data clearly shows that it has barely any impact on payment (only 8% of violations are paid after the late fee is levied and before a DMV hold or referral to a collection agency). MTC should also set the maximum annual amount of fines and fees that can be accrued per driver per year at $100 or less. This is a particularly important policy change while the agency grapples with a system that is not up to the task of effectively notifying and adjudicating toll violation cases, as tens of thousands of people accrue toll violations every month. In addition, MTC should immediately stop fining low-income drivers who miss a toll payment. MTC should implement a system by which people who are eligible have all of their existing fines waived. For the sake of a faster rollout of such a waiver, and also to reach the people who will benefit the most from this program, we recommend that MTC automatically consider all drivers who can produce a proof of enrollment in a public benefit program (such as CalFresh, Medi-Cal or Section 8 Housing) or MTC program (namely, Clipper START and FasTrak START) to be eligible. In addition to enrolling those who are already receiving public benefits, eligibility should be set at 200% or below of the Federal Poverty Level. Setting eligibility at this level is consistent with other transportation programs in the Bay Area, such as SFMTA and Clipper START. 232 BRIDGING THE GAP 27 FIGURE 6 Income-based tolling could reduce the burden on low-income households. 200% of Federal Poverty Level by household size, as currently used by MTC for reduced fare programs. Source: San Francisco Municipal Transportation Agency, 2021, https:// www.sfmta.com/how-access-low-income-transit-fares-and-fee-waivers INCOME DEFINITION 1 PERSON HOUSEHOLD 2 PERSON HOUSEHOLD 3 PERSON HOUSEHOLD 4 PERSON HOUSEHOLD 5 PERSON HOUSEHOLD 6 PERSON HOUSEHOLD 200% of Federal Poverty Level $25,520 $34,480 $43,440 $52,400 $61,360 $70,320 We recommend that MTC err on the side of generosity regarding the required documents considered appropriate in this verification process. A driver’s self-provided pay stubs or tax forms (Internal Revenue Service Forms W-2, 1099, etc.) or a letter certified under penalty of perjury from the driver attesting to a lack or low-level of income should all be considered among acceptable proofs of eligibility for this fine-and-fee waiver. This is commonly used in legal proceedings related to traffic citations. Recommendation 2 End the use of collection agencies. MTC should end the use of collection agencies. MTC’s current use of collection agencies for collecting unpaid toll violations adds unnecessary complexity to the process and can have undesired negative effects on low-income drivers. Ending the use of collection agencies would, in conjunction with other changes, allow the agency to build out a more equitable system that could achieve the same, or better, outcomes with fewer harms while also maintaining greater control over how they choose to handle a violation. In many instances, interacting with a collection agency is the first time that a person learns of toll violations. This can create significant confusion for drivers and puts them in a position where they are unsure whom to contact and how to resolve their outstanding debts. Ending the use of collection agencies would reduce the number of involved parties drivers need to work with to resolve their violations. In addition, ending the use of collection agencies would give MTC more control over how to handle toll violations. In instances where violations were incorrectly administered, or people have income much too low to pay the full amount, MTC would be able to step in and make the decisions necessary to resolve the issue. Under the current system, they are unable to do so. Currently, MTC’s collection agency can take a broad range of legal actions to harm low-income drivers, including garnishing tax refunds that would otherwise provide essential infusions of cash. The collection agency can also bring people to court in an attempt to collect the balances they acquired from MTC — further damaging their ability to access housing, financial services and jobs. 233 BRIDGING THE GAP 28 Collection agencies also provide little financial return. In fiscal year 2019, MTC gained only about $1 million from violation accounts sent to collection agencies. Replacing these agencies with more effective programs would likely increase revenue collection while ending the harms perpetuated by traditional collection practices. MTC can implement payment programs and processes that are responsive to the financial realities of low-income and working people. Such programs should provide multiple payment options (cash, online, in-person, the use of specific apps and others), flexible payment plans, payment amounts that meet people where they are and improved communication practices, such as phone calls and text messages. Recommendation 3 Implement payment plans. The large amount of money many low-income people owe from unpaid tolls can make these bills effectively unpayable. Many people lack the savings necessary to pay unexpected expenses. Research from the Federal Reserve has shown that at least 35% of people are unable to pay an unexpected charge of $400.36 The system currently does not allow for payment plans, where individuals can gradually pay down any debts accumulated without being subject to further penalties. This puts many people in the position where they have accrued a debt they cannot hope to pay, as they are unable to save the money necessary to pay the entire amount owed. To address this, we recommend creating a monthly payment plan system, free of charge, for all drivers. Commuters should be able to enroll in a payment plan at any point after their unpaid toll, as notification systems can have long delays between when the toll went unpaid and when the driver became aware of the violation. A simple-to-enroll payment plan would help ensure the accessibility of the program by removing administrative barriers and would likely only be used by people who have accrued large debts they cannot afford to pay in one step. The payment plan system should also prioritize improved notification and flexibility. Notification models that rely solely on physical mail or phone calls are not nearly as effective as they once were. The new payment plan system should rely on a hybrid notification model, utilizing the technology available. A system of text, email, phone call and physical mail would promote compliance in a way that will better reach plan participants. The payment plan should also be designed in collaboration with the person paying the debt and prioritize flexibility. For example, a payment plan that requires payment on the first of the month could end up being ignored as a person struggles to pay other bills, such as rent. A payment plan, designed with the participant, that requests payment in the middle of the month when a person expects to get paid with fewer immediate expenses, would likely promote better compliance. Additionally, allowing people to raise or lower their payment amounts based on their current expenses would ensure that people are likely to continue making their monthly payments while also being responsive to their other financial needs. A rigid plan that does not allow for changing 36 Board of Governors of the Federal Reserve System, “Report on the Economic Well-Being of U.S. Households in 2020 — May 2021,” May 2021, https://www.federalreserve.gov/ publications/2021-economic-well-being-of-us-households-in-2020-executive-summary.htm 234 BRIDGING THE GAP 29 the amount can promote noncompliance and withdrawal from the payment plan when people are unable to make that specific dollar payment. In order for this payment plan to truly promote equity, there should be no fees associated with participation or enrollment. In the same vein, no interest charge should be added onto the total owed amount. People who will benefit most from such payment plan options are more likely to be economically disadvantaged; adding extra costs to a large sum that enrollees are already having difficulty paying runs counter to the goal of promoting equity and compliance. Recommendation 4 Improve notification system. Attorneys in our interviews pointed out that the current notification system for toll payments and violations poses a significant barrier for compliance. Even when violators are able and willing to pay, they may not be fully aware of their fee obligations due to missed notices. Homeless or housing- insecure people are faced not only with tolls, fines and fees that place a high financial burden on them, but they are also more likely to be subjected to these compounding fees that result from missing notices being sent to addresses that do not reflect their transient and unstable living conditions. Low-income households move more frequently than higher income households and are more at risk of being harmed by the flaws in the current notification system.37 As such, we recommend that FasTrak change the default notification system to include text messages, emails and physical mail. This approach would modernize the notification system and address the challenges of relying exclusively on getting physical notices to the right addresses. FasTrak would acquire drivers’ phone numbers, email addresses and physical addresses when they sign up for FasTrak accounts or through other sources (continuing DMV registration files, as currently practiced, or developing contacts with other government agencies like Medi-Cal or CalFresh offices, as well as through private data vendors). MTC should develop a mobile app for toll payment and notifications. This would provide users with yet another option and allow them to choose their own payment and notification method, depending on their unique preferences. An app would be less accessible to those without smartphones, however, and should not be considered an alternative to text notifications. The updated notification system would have the following features: > Users would be able to opt out of receiving text, email or mail notifications, depending on their preferences. > Drivers would be notified of any bridge crossing within 24 hours from it being posted to their account, via text message, email, app notification and physical mail. > Drivers would then be allowed 30 days to pay after they receive the notification, in order to increase payment flexibility. > The text and email interfaces would allow users to receive notifications, with an option to 37 Robin Phinney, “Exploring Residential Mobility Among Low-Income Families,” Social Service Review 87, no. 4, 2013, pages 780–815, doi:10.1086/673963, https://www.jstor.org/ stable/10.1086/673963#:~:text=Although%20mobility%20is%20common%20across,%3B%20Nichols%20and%20Gault%202003) (accessed on August 5, 2021). 235 BRIDGING THE GAP 30 change the language of communication. We want to highlight the need for MTC to do more to contact and notify people of their unpaid tolls, because currently it appears that MTC often relies on DMV holds (a measure that can have profound consequences) as a substitute for not being able to contact drivers through the mailing addresses on file. Recommendation 5 Stop putting car registrations on hold, particularly for low-income drivers. Car registration holds are a powerful tool for recouping lost toll revenue, but holds have harsh negative consequences for people who incur fines and fees but are unable to pay them. MTC should stop putting car registrations on hold until the notification system has been updated, fines and fees have been reduced or eliminated, payment plans have been put in place, and the toll violation adjudication system is changed. MTC should also not put car registrations on hold for lower-income drivers. Registration holds should no longer be used as a substitute for a notification system that fails to adequately contact or notify drivers with toll violations. With no formal system for establishing payment plans or cost reductions for low-income people, registration holds ask people to perform the impossible task of paying for things they do not have the money to pay for. This impossible situation can force low-income drivers to choose between breaking the law or forgoing necessary parts of their lives, often forcing them to drive unregistered vehicles to do things like commute to work, bring their children to school and go to the grocery store. Driving an unregistered vehicle puts these individuals at risk of acquiring additional tickets, furthering the risk of accruing large financial penalties they cannot afford to pay. For homeless drivers who live in their cars, this registration hold also puts their only refuge from the elements at risk of being towed and impounded. Registration holds put drivers in the position where they feel as though they have no ability to appeal the toll violations and the accompanying fines and fees, as well as no ability to request a reduction so that they can afford them. Finally, stopping car registration holds would remove the DMV from the list of agencies drivers need to work with to resolve their violations. This would give MTC more freedom to manage violations, putting them in the driver seat on decisions such as payment plans and fine reductions or eliminations. This would help streamline the clunky violation process and increase clarity for drivers. Recommendation 6 Offer amnesty on all existing toll violations. The MTC should immediately offer amnesty on all existing toll violation debts. As the agency reviews existing practices and implements new policies and procedures, debts administered under past, flawed systems should be eliminated. A toll violation debt amnesty program will also help people develop new trust for the agency, will help repair past harms and will demonstrate a commitment to 236 BRIDGING THE GAP 31 the policy changes being made. In providing this amnesty immediately, MTC should not require any onerous documentation or program participation and should notify those whose debts have received amnesty by whatever means available. Debts currently in the hands of a collection agency should similarly be forgiven. MTC should work with the DMV to remove all registration holds as part of this process and forgive any outstanding debts currently at this step in the process. Recommendation 7 Collect demographic data on bridge users. MTC should begin collecting and publishing demographic data on the Bay Area’s bridge users in order to understand who uses their bridges and how the systems serve them. MTC should collect data on driver’s income level, race and ethnicity, gender, age, housing status, occupation, home location, vehicle make, model and value, and preferred spoken language. They should also collect data on travel patterns — including origins and destinations, purposes of trips, number of passengers in the car, and use of other modes. MTC should also collect this data specifically on violators, as well as other data that will allow them to better understand this population. This data would fill a current void that prevents the agency and the public from knowing which populations use the bridges most and which populations accumulate the most toll violations. With access to demographic data, MTC would be better positioned to evaluate the impacts and effectiveness of their violation system. Several of the other recommendations within this report would benefit from having access to this type of data as well. For example, MTC would have access to valuable data on drivers’ income levels before and after eliminating fines and fees and reducing the toll amount for low-income drivers. This would help MTC guarantee that they are effectively reaching the populations most in need of this type of assistance. This demographic data should be collected through a combination of surveys sent out to drivers via text, email and physical mail after they have crossed a bridge, as well as data collected at the point of registration for a FasTrak or other account. Collecting this information on MTC’s most important program would also go a long way to fulfilling its commitment to its Equity Platform Pillar of “Define and Measure,” which is expressed as “We value what we measure, and we measure what we value. Using success metrics advances transparency and accountability, and new data will signal whether or not our policies are succeeding.” Recommendation 8 Discount tolls for low-income drivers. To further aid low-income drivers and stop penalizing them for their commute patterns, we also recommend that MTC explore a means-based discount for low-income drivers similar to Clipper START. Means-based tolls would increase toll payment compliance rates and improve commuter equity in the Bay Area, without reducing the incentives lower-income drivers have to make sustainable travel choices given that lower-income drivers require a smaller financial incentive to change behavior. Drivers should only receive this discount if they create a FasTrak or a License Plate 237 BRIDGING THE GAP 32 Account, or sign up for Clipper START. Because the current Clipper START pilot program is administered by MTC, there are many opportunities to combine our proposed discounted tolls with existing infrastructure. Combining these programs would allow low-income residents in the Bay Area to more easily take advantage of transportation assistance programs that they are eligible for and substantially increase MTC’s reach. As with FasTrak START, the program should be co-created with community-based organizations, service groups and low-income individuals. Given that means-based tolls could have a significant impact on the toll revenues that support bridge maintenance and regional transit — both critical for low-income drivers as well as the Bay Area as a whole — MTC could consider a small toll increase on the most polluting cars or during peak periods to make up for the lost revenue. This surcharge would likely need to be authorized by the state legislature. Recommendation 9 Perform and publish an annual evaluation of toll payment systems. MTC should perform and publish an annual evaluation of their toll payment systems that reflects their commitment to equity, sustainable transportation, and effective and efficient delivery of services. An annual investigation of toll payment systems will give MTC the information it needs to evaluate how the system is performing and determine where there are opportunities for improvement. This kind of reflection will ensure that the system being used accomplishes the goals of the agency and will provide the kind of multiyear perspective necessary for building better systems. This will also allow MTC to fully reflect on the toll systems and begin the process of a longer-term overhaul necessary to build an equitable and effective system. 238 BRIDGING THE GAP 33 Limitations One major limitation of this study is the difficulty in characterizing drivers who accrue toll violations and the corresponding fines and fees. While we are able to make broad associations using violation frequency and median income data, there are limited metrics available for fully understanding violating drivers. Separating out drivers by income, vehicle registration address and repeat violations remains a challenge within the existing data infrastructure. Transactions and violations are accrued to individual license plates and accounts rather than individual drivers. Accounts may be tied to multiple license plates or vice versa. For this reason, we relied primarily on available data and insights from our interviews with attorneys and community advocacy groups. The data limitations discussed here also influenced our ability to estimate potential revenue losses from tolls, fines and fees. Without understanding how many drivers would be eligible for fine and fee waivers as well as means-based tolls, it is difficult to estimate the true revenue implications. MTC could address these knowledge gaps by conducting a survey to better understand the demographics of all types of drivers crossing these bridges. Another limitation is the lack of available analyses on toll levels and drivers’ ability to pay. Since housing, transportation and demographic characteristics vary greatly by region, an analysis of this sort would have to be specific to the Bay Area. To the best of our knowledge, no such study currently exists. Therefore, it is difficult to estimate the effectiveness of means-based tolls on drivers’ ability to pay. To address this knowledge gap, we turned to the wealth of literature on means-based utility billing to find best practices that could be applicable within the context of tolling. However, additional research is required to evaluate the full effects of means-based tolling. 239 BRIDGING THE GAP 34 Conclusion MTC is in the unique position to become a national leader on tolling systems. As the commission commits to centering equity in its work, there is a special opportunity to make the unpaid toll system more collaborative, less punitive and aimed at repairing past wrongs. MTC has shown it understands the harm its unpaid toll system can cause by its decision to reduce fines and fees in October of 2021. MTC should go even further to pursue the most equitable outcomes possible. The changes recommended in this report are the first step in a lengthier process that evaluates and reimagines the tolling system in the Bay Area. Yet these simple steps would have a dramatic impact on the lives of hundreds of thousands of people across the Bay Area. Ultimately, the Metropolitan Transportation Commission’s goal is to provide transportation for the region. Our recommended policy changes are necessary to ensure that all Bay Area residents, regardless of income, can take advantage of and achieve that same level of mobility, sustainability and prosperity that the agency seeks to provide to those living and working in the region. MTC’s implementation of these recommendations would position the agency to become a national leader on equitable tolling practices, potentially causing ripple effects with profound benefits to low- income individuals across the country. 240 BRIDGING THE GAP 35 Appendix A List of Interviewees Bay Area Legal Aid > Rachel Haverkorn > Rachel Hoerger > Ocean Mottley East Bay Community Law Center > Asher Waite-Jones UC Berkeley School of Law Policy Advocacy Center > Stephanie Campos-Bui Lawyers’ Committee for Civil Rights of the San Francisco Bay Area > Tori Larson 241 BRIDGING THE GAP 36 Appendix B Interview Questions Our conversations with the advocates and attorneys listed in Appendix A were lightly structured and changed based on the responses from each interviewee; however, we generally used the following questions to start and guide our conversations: > Tell us about the experiences your clients have with unpaid bridge tolls, fines and fees in the Bay Area. – Where are these individuals commuting from? Where are they commuting to? What industries do they work in? – What are the demographics of your clients? Any noticeable trends? – Have you observed any correlation between increased toll fees and caseload? (The toll went up by $1 in 2019, as it did in 2010.) Is there otherwise a temporal pattern that you have noticed (time of month/year)? > What options (if any) do low-income individuals unable to pay the tolls and subsequent fines and fees have available to them to address their toll debt issue? How does your legal aid organization support these individuals? > Can you tell us about the impacts a suspended car registration from unpaid tolls has had/is having on your clients? > How does a low credit score caused from something like an unpaid toll impact your clients? (Ask them to elaborate on all of the ways this can impact someone, i.e., housing, employment, taking out loans, etc.) – How are these harms amplified by living in the Bay Area? > Given your knowledge on this topic, how do you think MTC should handle bridge tolls, fines and fees? What changes do you think will best meet the needs and address the unique challenges faced by your clients? – Ask about the costs of the tolls and what happens after people receive tolls/fines/fees. > Are you aware of any effective means-based payment systems or other low-income assistance programs that could serve as a model for bridge tolls in the Bay Area? 242 BRIDGING THE GAP 37 Appendix C High-Violation ZIP Codes FIGURE 7 Unpaid tolls are concentrated in San Francisco and Oakland’s lower-income neighborhoods. Violations per capita and estimated poverty level in San Francisco and other Peninsula ZIP codes Source: Authors’ analysis of MTC toll violation data and Census Bureau’s 2019 American Community Survey 5-year estimates, https://www.census.gov/programs-surveys/acs/ news/updates/2020.html ©2021 Mapbox ©OpenStreetMap Violation Rate per Capita 0.00.25 Percent of People Estimated in Poverty 0.501.0 1.5 1.9 243 BRIDGING THE GAP 38 FIGURE 8 In the East Bay, lower-income ZIP codes are more likely to have a higher rate of unpaid tolls. Violations per capita and estimated poverty level in Richmond, Oakland and neighboring ZIP codes Source: Authors’ analysis of MTC toll violation data and Census Bureau’s 2019 American Community Survey 5-year estimates, https://www.census.gov/programs-surveys/acs/ news/updates/2020.html 0.0 0.25 Percent of People Estimated in Poverty ©2021 Mapbox ©OpenStreetMap Violation Rate per Capita 0.501.0 1.5 1.9 244 BRIDGING THE GAP 39 FIGURE 9 A large number of violations are concentrated in North Bay ZIP codes with lower incomes. Violations per capita and estimated poverty level in North Bay ZIP codes with higher rates of unpaid toll violations Source: Authors’ analysis of MTC toll violation data and Census Bureau’s 2019 American Community Survey 5-year estimates, https://www.census.gov/programs-surveys/acs/ news/updates/2020.html ©2021 Mapbox ©OpenStreetMap 0.0 0.25 Percent of People Estimated in Poverty Violation Rate per Capita 0.501.0 1.5 1.9 245 BRIDGING THE GAP 40 San Francisco | San José | Oakland Ideas + action for a better city spur.org Through research, education and advocacy, SPUR works to create an equitable, sustainable and prosperous region. We are a member-supported nonprofit organization. Join us. 246 AGENDA ITEM 11 Agenda Item 11 RIVERSIDE COUNTY TRANSPORTATION COMMISSION DATE: February 24, 2022 TO: Toll Policy and Operations Committee FROM: Silva Mardrussian, Customer Service Manager THROUGH: Jennifer Crosson, Toll Operations Director SUBJECT: 91 Express Lanes New Back Office System STAFF RECOMMENDATION: This item is for the Committee to receive and file a presentation providing an overview of the new 91 Express Lanes back-office system. BACKGROUND INFORMATION: The Commission and Orange County Transportation Authority contracted with Cofiroute, USA (Cofiroute) on January 28, 2020, for a new back-office system and customer service operations for the 91 Express Lanes. Since that time, staff from both agencies have been working with Cofiroute to design, develop, test, and implement the new back-office system. The new system is estimated to be in operation in March of 2022. The new system offers several improved features focusing on operational efficiencies and self-service options for the customer. The presentation will highlight the new features and benefits of the new back-office system. FISCAL IMPACT: This item is for informational purposes only. There is no fiscal impact. Attachment: 91 Express Lanes Back Office and Customer Service Center Operations PowerPoint 247 91 EXPRESS LANES BACK OFFICE & CUSTOMER SERVICE CENTER OPERATIONS Toll Policy and Operations Committee Meeting February 24, 2022 Silva H. Mardrussian Toll Customer Service Manager 1248 New System Features - Website 2 Improved account opening process Improved account management Dispute a transaction or violation Submit an inquiry Communication Opt-in selections State of the art security 249 New System Features -Telephone 3 Improved automated response / self-service options Call management Improved reporting Contactless payment processing Customer Satisfaction Survey Enhanced training tools for staff 250 New System Features -Case Management 4 Detailed documentation of customer inquiries Provides for assignment of work-flows Traceability of the process Tools for ease of monitoring and reporting 251 New System Features – Violations 5 Direct connection for registered owner information with Arizona Combine multiple violation transactions into single notice Submit unpaid violations to California DMV for registration hold Perform additional address searches and notification prior to submitting to collection agency 252 New System Features –Payment Processing 6 Tokenized credit card processing Automated credit card expiration updates Electronic check processing Automated clearing house payment option 253 Performance Requirements 7 Customer service report card Stringent system availability Faster operational response times 254 Transition 8 Begin Friday, March 4 –8:00 am Website and IVR will not be accessible by customers Go-live Monday, March 7 –8:00 am 255 Thank you! Questions 9256 AGENDA ITEM 12 Agenda Item 12 RIVERSIDE COUNTY TRANSPORTATION COMMISSION DATE: February 24, 2022 TO: Toll Policy and Operations Committee FROM: Lisa Mobley, Administrative Services Manager/Clerk of the Board THROUGH: John Standiford, Deputy Executive Director SUBJECT: Election of Officers STAFF RECOMMENDATION: This item is for the Toll Policy and Operations Committee to conduct an election of officers for 2022 – Chair and Vice Chair. BACKGROUND INFORMATION: At its April 11, 2018 Executive Committee meeting, the Executive Committee approved the formation of a standing Toll Policy and Operations Committee. Subject to supervision by the Commission, the jurisdiction of the Toll Policy and Operations Committee shall be as follows: policies involving the Commission’s toll facilities, setting tolls or rates, considering contracts with vendors working on the toll program, statewide and federal legislative issues regarding tolling, outreach and marketing of the toll facilities, interactions with neighboring jurisdictions regarding toll matters, user-based funding programs and future opportunities for toll facility development in Riverside County. This committee meets on the fourth Thursday of February, May, August, and November, except when the fourth Thursday falls on a holiday, at 11:00 a.m. at the offices of the Commission. Membership shall be comprised of up 11 regular members of the Commission selected by the Chair. The election of officers for the full Commission and its Committees are held on an annual basis. Commissioners Lloyd White was elected as Chair and Ben Benoit was elected as Vice Chair as the Toll Policy and Operations Committee’s officers in August 2020. Once the election has been conducted, the new Chair and Vice Chair will immediately be seated in their new positions. Past Chair of the Toll Policy and Operations Committee are as follows: 2019 – Brian Berkson, City of Jurupa Valley 2020 – Brian Berkson, City of Jurupa Valley 2021 – Lloyd White, City of Beaumont 257 RIVERSIDE COUNTY TRANSPORTATION COMMISSION TOLL POLICY AND OPERATIONS COMMITTEE ROLL CALL FEBRUARY 24, 2022 Present Absent City of Canyon Lake X City of Eastvale X City of Indian Wells X City of Jurupa Valley X City of Perris X City of Wildomar X