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HomeMy Public PortalAboutSinglehopDocuSign Envelope ID: 85672172-8845-40F5-84E7-6C3DC141B21B ( I N A P'- SINGLET- ^- P"' an [NAP company SingleHop, LLC. 500 W Madison St, Suite 801 Chicago IL 60661 United States 866-349-1027 mmartensenna.sin le ehop.com www.sin2lehol2.com Account Representative Morgan Martensen Town of Gulf Stream Proposal PREPARED FOR: QUOTE: #55451 ISSUED: 6/20/2019 VALID UNTIL: 7/20/2019 hL� DocuSign Envelope ID: 85672172-8845-40F5-84E7-6C3DC141621B EXECUTIVE SUMMARY SingleHop is a leading global provider of hosted IT infrastructure and Cloud computing. We are pioneering the global IaaS movement by enabling SMBs and service providers in the design, deployment and management of a wide range of IT solutions. Our proprietary automation platform allows organizations to quickly migrate or deploy workloads in the Cloud. Over the last decade, our unique blend of automation and service has made us the platform of choice for thousands of clients worldwide. By integrating our secure global data center footprint, our robust remote management toolkit and our industry leading SLAs, we help clients manage their systems while eliminating their capital expenditures. DocuSign Envelope ID: 85672172-B845-40F5-84E7-6C3DC141B21B SERVICEFIRSTTM SUPPORT ServiceFirst is our promise to you. It's a commitment we make to our customers, and a way of life for our organization. So what does that mean? Service Monitored and Graded Our team leaders and support managers monitor each engineer's responses and grade them. This is how compensation is determined internally. "We've more than tripled our customer base since moving to SingleHop. While other companies simply say, 'We don't offer that,' SingleHop has the attitude of, 'Let's see what we can do."' Corey Arbogast CEO x10Hosting Complete Transparency With ServiceFirst, you'll never lack control or oversight. We're an open book to our customers, and believe that's the only way to do business in this industry. Uptime We stream real-time network traffic and uptime data live to OT.singlehop.com. The site includes updated averages for ticket response and call hold time to back our 24x7x365 commitment to you. Pricing All services and costs are itemized; there will be no obscure bundling or surprises on your invoice. And your monthly expense is predictable. Our Promise • 100% Satisfaction Driven • Best -Effort Troubleshooting • Experience Engineers available 24x7x365 • Never Outsourced. No Call Centers. • Backed by our Bill of Rights SLA Service Level Agreement (SLA) S.rv.r D.pbym.nl � �- C�buOf r�wr D�pblmmt..✓.—. ,tl. n.'..... � ... Y . J 90 DocuSign Envelope ID: 85672172-8845-40F5-84E7-6C3DC141B21B BILL OF RIGHTS SLA Transparency means nothing without accountability. Our award-winning SLA is the centerpiece of ServiceFirst. It embodies the industry's highest service level standards and clearly lays out how you'll be compensated should we ever fall short. Best of all, you can monitor our performance on every service line item in real-time via the Bill of Rights Report Card included inside your LEAP control panel. Service Level Agreement (SLA) Our Guarantee Server Deployment The longest amount of time you will have to wait for a new dedxaled swear is 3 hours This is measured from the time your payment is processed 7 and your, order is confirmed Note For custom dl -led servers, defined as a server that we do not currently haw In stoex. or one that mcluees J hardware upgrades or physical changes to the server configuration. we may need more time to deliver the server we win Noun provide an estimated dellvery brhe to you wher we croc@ss your order j Cloud Sewer Deployment S Ttw longest amount of time you will have to wall for a new V1,1 --based or HyPar-V public cloud server is 5 minutes. TMs is measuretl from the time your payment is processed and your order is confirmed Mins Hardware Replacement (i /1 TM longest amount of him. you will have to Wait for broken server hardware to be replaced is 90 inmates Th., This is measured 9 from the time we �,,,/ rtvr�pote t'ouhleshnotmg the i—P and determine Mat It Is hamlwarP related Mins Network Uptime Our public network will be Donne 100%of the time and you will be credited per err SLA for every minute tis down Based on the amount of 100% nnwnlnn, i t to will vnry from S% In 1f#1% of wai• irrvux e Power Uptime Our public network will be onpne 100% of the tare and you will be credited per our SLA for every nonute tis downeased on the amount of 100% downtme, cedit will very from 5% to 100% of your invoice. First Response to Support Ticket i 1 he longest amount of time you will have to wait lot a test response to a support ticket is 1 hourthis is measured Irom the minute you' ticket Is rece-d by our system and a ticket number is slued. Nor Ticket Update Frequency Tho Iwtgest amount of time you will have to wait for an uptutis while we are working on your ticket le 2 hours. Ths is mai sureo from the last time era responded lq the ticket H.— Escalation to Senior Staff Time O =old your issue require escalation to senor staff you w ll wail no more than 90 minutes for the escalation tc happen and the sensor staff member to contact you Mins DocuSign Envelope ID: 85672172-8845-40F5-84E7-6C3DC141B21B OUR APPROACH , We start by determining the best solution. You'll then work with our engineers to design a custom- built solution. Once built, we help you migrate and deploy. But that's just the beginning. We test and refine your environment every step of the way. r Periodic Review Report Card Recon 24x7x365 Support Troubleshoot & Escalate S Ongoing Collaboration nfl,q Infrastructure Assessment y Define Business Case Define Requirements & Success Criteria Migrate & Deploy fy Build Infrastructure ❑ Project Manage ? Set Up Support Process ❑ Document Migrate Solution &P Architect Solution Design Collaborative Review Budget & Recommendations Contact: Morgan Martcnscn Proposal for Town of Gul f Sti-cam DocuSign Envelope ID: 85672172-B845-40F5-84E7-6C3DC141B21B ENTERPRISE GRADE SECURITW Our comprehensive security technologies are designed to provide core -level coverage for all infrastructure devices on our networks, with the ability to upgrade for enhanced protection. SSAEA6 CertMed Data Cenbn zv7 Security Staff Perknolw S—ty RW -time Camra [Overage Muttfactor A... Full Audit Trail IP Management C, Software Fvewall and Endpoint Peotection S«ufty zone. VWmraloll5ty Scanning VMwne vCNS tl�e Fl—lis PrWate Network llo— VPN DDoS Mtgation Dedicated vLANs Network Basad IPS OS Application Patching ('j OS APphcalion Patching Ent—cod Monitoring Enhanced Monitodng OS N rdankg OS Nerd -9 Password with PIN Ac (TNo-Factar) MtFVirus HW based IDS Real-dme Monitoring Shield Security Features Qk Features eapliddy n t dtd m Sh:eldPlus How it Works Physical Security All servers are housed in secure data center facilities and staffed 24/7 by certified SingleHop engineers. Account Security Our security team monitors your systems and accounts for threats and vulnerabilities around-the-clock. Network Security Our networks are locked down on multiple logical layers using a variety of methods, including private networking, firewalls, logging and more. Server Security Our security team monitors your systems and accounts for threats and vulnerabilities around-the-clock. Application Security Our networks are locked down on multiple logical layers using a variety of methods, including private networking, firewalls, logging and more. Shield Core Security ✓ Low monthly rate per server ✓ Includes all Shield Core Security features ✓ Isolated security zones and network segmentation ✓ Event logging and management through our automation portal ✓ Multi -factor authentication and access ✓ Full audit trail ✓ IP management ✓ IPsec VPN (VPC) ShieldPlus Core Security ✓ Low monthly rate per server ✓ Includes all Shield Core Security features ✓ Software firewall and endpoint protection ✓ Isolated security zones and netowrk segmentation ✓ Enhanced OS security, including system updates and patching ✓ Fully automated DDoS mitigation ✓ SSL certifications ✓ SSL VPN Access ✓ Anti-virus protection Contact: Morgan Martcnscn Proposal for Town of Gulf Stream DocuSign Envelope ID: 85672172-6845-40F5-84E7-6C3DC141B21B HIPAA & PCI COMPLIANCE Our HIPAA and PCI compliance -ready hosting solutions ensure privacy, data security and confidentiality, providing you a foundation for harnessing advanced technologies while ensuring peace of mind. ✓ Regulatory Compliance ✓ Isolated, Single -Tenant Platform ✓ Firewall Management and Web Application Firewalls (WAF) ✓ VMware-Powered ✓ DDoS Mitigation ✓ Anti -Virus and Anti-Malware ✓ User Account Management, Access Control and Multi -Factor Authentication ✓ Event Logging, Log Review and Notification ✓ Real -Time Configuration Security Monitoring ✓ Intrusion Detection and Vulnerability Scanning ✓ Free SSL Certificates Contact: Morgan Martensen Proposal for Town of Gulf Stream DocuSign Envelope ID: 85672172-8845-40F5-84E7-6C3DC141B21B DEDICATED SERVERS �w Dedicated servers, also known as bare metal servers, offer a unique blend of predictable, high-powered performance and on -demand deployment. They're a cost-effective way to use massive amounts of computing cycles, and thus are especially useful as workhorse components for running databases or other high-intensity applications. Built from Enterprise -Class Hardware Our bare metal servers are only made of the best components and hardware from the world's leading brands. SUPERMICRS Western Intel/ IJII1f.Sit"l Digital Cisco KK, You're Always in the Driver's Seat - 100% Your Own Hardware - Customized Your Way Upgrade the hardware, change the software, even stipulate the level of managed services that you need on it. We'll do as much or as little as you want us to. 60, MIN Just -in -Time, On -Demand Deployment Design, deploy, and manage your VPC through our awardwinning LEAP control panel, accessible via the When you hit "Deploy," we guarantee your web, mobile devices, and LEAP's RESTful API. For servers will be available for same-day use, often more control, VMware's vCloud Director and Hyper -V in as little as an hour. Manager is included and just one click away DocuSign Envelope ID: 85672172-8845-40F5-84E7-6C3DC141B21B DEDICATED PRIVATE CLOUD „" Our expertly managed dedicated private cloud (DPC) is purpose-built from the ground up. Despite being a single -tenant, private computing environment, your DPC will function and feel similar to a public cloud, but at a fixed cost. Enterprise -Class Technologies Each DPC is built from a mix of enterprise -class technologies and hardware from companies like Cisco, Hyper -V, Intel and VMware. vmware Intel Hyper -V ...:: ... T��Il� �'ri cisscco Bring your own compute nodes and servers. Take advantage of your existing hardware and improve your economics by repurposing older equipment. Estimated Time to 10 Market Private Cloud DIY Co Location Faster Time to Market Deploying a DPC will empower your IT team to do more and perform better. Letting SingleHop host it for you will save your organization time in sourcing, configuring and managing it down the road, freeing your team to focus on what they do best: growing your business. You're Always in the Driver's Seat Design, deploy, and manage your VPC through our awardwinning LEAP control panel, accessible via the web, mobile devices, and LEAP's RESTful API. For more control, VMware's vCloud Director and Hyper -V Manager is included and just one click away. Contact: Morgan Martcnscn Proposal for Town of Gulf Strcam DocuSign Envelope ID: 85672172-B845-40F5-84E7-6C3DC141B21B VIRTUAL PRIVATE CLOUD C) No cloud computing technology available today offers the same unique combination of public cloud -style elasticity and private cloud -style isolation as our VMware-powered virtual private cloud (VPC) solutions. Support any -sized enterprise workload - from five to 5,000 VMs - with better economics and no compromises. Public Cloud Scalability, 100% Private Using SingleHop's automation and management platform and VMware vCloud Director, you can rapidly self -provision new infrastructure at any time in a completely isolatedenvironment. f1 Storage Memory 0 C 0 Compute Resources Simplified Environments Lead to Major Time Savings Deploying a VPC empowers your IT team because it consolidates servers into one easily managed environment. This means less time spent manually configuring routing tables and servers and more time spent on projects that will help grow your business. Allocate additional units of storage, memory, and compute to your VPC, then divide the resources between your virtual machines. This allows you to maximize resource utilization across virtual machines much more precisely than other methods. Vi11 Vel RNrtb Cbwl You're Always in the Driver's Seat Design, deploy, and manage your VPC through our award winning LEAP control panel, accessible via the web, mobile devices, and LEAP's RESTful API. For more control, VMware's vCloud Director and Hyper -V Manager is included and just one click away. Estimated -L- Time to ® Market v -j- Virtual Private DI`' Co - • Cloud Location Granular Control & Purchase Options Public Cloud Scalability, 100% Private Using SingleHop's automation and management platform and VMware vCloud Director, you can rapidly self -provision new infrastructure at any time in a completely isolatedenvironment. f1 Storage Memory 0 C 0 Compute Resources Simplified Environments Lead to Major Time Savings Deploying a VPC empowers your IT team because it consolidates servers into one easily managed environment. This means less time spent manually configuring routing tables and servers and more time spent on projects that will help grow your business. Allocate additional units of storage, memory, and compute to your VPC, then divide the resources between your virtual machines. This allows you to maximize resource utilization across virtual machines much more precisely than other methods. Vi11 Vel RNrtb Cbwl You're Always in the Driver's Seat Design, deploy, and manage your VPC through our award winning LEAP control panel, accessible via the web, mobile devices, and LEAP's RESTful API. For more control, VMware's vCloud Director and Hyper -V Manager is included and just one click away. DocuSign Envelope ID: 85672172-B845-40F5-84E7-6C3DC141B21B DISASTER RECOVERY AS A SERVICE v When disaster strikes, the loss of data, revenue and customers can threaten your business's survival. But a bulletproof recovery plan ensures your data is safe and business can resume as usual. ✓ Fully Managed DRaaS Powered by industry-leading enterprise partners, our managed DRaaS offerings guarantee continuous protection and peace of mind. ✓ Seamless Failover and Failback ✓ Aggressive RPO and RTO Targets With consistent, scalable, block -level replication, we aim for a recovery point objective (RPO) as quickly as 60 seconds, with a flexibly designed recovery time objective (RTO) available in minutes, as well. ✓ Storage Agnostic You'll be able to failover everything to a different No matter the type of storage you have, we have the data center if there's an impending disaster, then power to replicate it. You don't need special failback when it's resolved with no additional hardware or adaptations. cost. BACKUP AS A SERVICE Safeguard your data with our simple to use BaaS and Backup solutions. ✓ Managed by Certified Engineers ✓ Storage and Hypervisor Agnostic Our certified staff and technicians will help you Our BaaS solution is plug -and -play, compatible with your initial BaaS setup, and their happy to with any hypervisor and storage type - from SAN assist at any point after. Your backups are stored in to brick. our world-class global data centers, staffed by our 24X7X365 engineers and technicians. ✓ Industry -Leading Backup Technology We partner with leading BaaS providers to ensure secure, transparent and comprehensive backup and replication compatible with SingleHop Private Clouds. ✓ Fully Automated and FTP Self -Service Backups If BaaS isn't right for you, we offer easy -to -deploy backup solutions onto any infrastructure product through the LEAP platform. DocuSign Envelope ID: 85672172-8845-40F5-84E7-6C3DC141B21B MANAGED SERVICES & SOLUTIONS C) Your business does not fit into a predefined box and neither do our managed services and solutions. We deliver turnkey managed environments complete with the underlying infrastructure, or we can manage your existing systems at another location. Using powerful, proprietary automation technology, we deliver managed services remotely in a highly secure and efficient way. Purpose -Built Managed Solutions and Services ✓ Compliance Solutions ✓ DR as a Service ✓ Backup as a Service ✓ Compliance Solutions Managed Services Premise � T Baas Bare Metal Virtuall Prvate DRaaS Public VM Dedicated Private LEAP3 vmware "SingleHop doesn't just do what we ask them to do; they do what needs to be done. They have allowed our relatively small IT shop to be competitive with companies many times our size. They evened the odds." Dan Tienes Chief Technology Officer Corporate Cost Control ✓ Hybrid Clouds ✓ Managed Hosting 0 2-11 O Baas Storage Compliance DRaaS Edge ✓ Flexible Management We'll oversee as much or as little of your infrastructure as you need. That translates directly into savings because you'll never be locked into a solution that has us manage a process you can easily handle yourself. ✓ Stay in Control Regardless of what we're managing for your organization, you'll stay 100% in control via our powerful change management software. Nothing happens unless you or your team approves it. You can define custom procedures and schedules for everything from escalation to routine maintenance. Contact: Morgan Martenscn Proposal for Town of Gulf Stream DocuSign Envelope ID: 85672172-6845-40F5-84E7-6C3DC141B21B SERVICEFIRSTTm FOR MICROSOFT AZURE e_ SingleHop's Microsoft -focused operating division, Server Intellect, will help you deploy and manage Azure - hosted VMs faster and more efficiently with improved security and performance at the OS level and above. The new offering provides additional layers of services not available from Microsoft Azure. NO Ma11WMIM �� WK,) � Build Faster ✓ Move workloads between Azure and other clouds ✓ Rapidly deploy large projects Service First Support Team ServiceFirst Support ✓ Ticket response time and update frequency ✓ Escalation to senior staff ✓ Deployment times on SingleHop infrastructure ✓ Includes all standard SLA points Connect More ✓ Seamlessly manage hybrid environments ✓ Advanced control over virtual networks O O� Data Collection 24/7 Help Button Support Team Minimize Risk ✓ End-to-end managed security ✓ Incident monitoring and rapid response ✓ Disaster planning and recovery DocuSign Envelope ID: 85672172-B845-40F5-84E7-6C3DC141 B21 B LEAP3 CLIENT PORTAL With LEAP, our award-winning client portal, you can design, deploy, and manage your infrastructure in any of our global data centers from one centralized, unified tool. Key Features and Benefits More than 400 Fully Automated Features From cloud -instance deployment and resource allocation to network monitoring and security configuration, automation allows you get more done in LEAP � y Self -Execution Panel Empowers you to design, deploy & manage servers without contacting us. © Faster Delivery Infrastructure deployed in minutes, not hours, via highly automated platform. L Reduced Errors Because automation eliminates chances of human error, servers are deployed perfectly every -time. oannowd ,Mw,. 0o c9 ii C3 Oi C'1 n Cl C3 0 eaks * 360 Management Manage components and configure passwords, licenses, backups, virtualization, security and support—all in one place. ® LEAP API LEAP's DropZone, Tandem and Standard API interfaces offer a wide -range of developer -friendly functionality. I* Bill of Rights Report Card Monitor whether or not we're hitting promised goals and request a credit to your account if we miss. ow..+ c/.The®udys Mostlnnovative Cloud Enablement Tool Contact: Morgan Martcnscn Proposal for Town of Gulf Stream DocuSign Envelope ID: 85672172-8845-40F5-84E7-6C3DC141B21B DATA CENTER & NETWORKS We operate five highly automated data center facilities strategically located for global reach. Each certified facility is paired with our extensive and powerful private, public, and storage network systems and features. Key Benefits and Features ✓ Enterprise -grade hardware and components ✓ Industry-leading technologies for maintaining optimal operating environmental control ✓ Redundant electrical systems ✓ Generators backed with enterprise -class UPS technology ✓ Advanced security systems and protocols Data Center Locations Phoenix Our Phoenix data center is one of the largest carrier neutral data centers in the country. Chicago Our 30,000+ server data center is situated in Chicago is located in a private, secured campus built and operated by Digital Realty Trust. Connecticut Our Danbury, CT location is designed to scale dynamically with real-world server usage logging and more. New York City The only purpose-built data center in New York, this facility was designed specifically for data center infrastructure and to survive catastrophic events. Amsterdam Located in the heart of the city, this facility provides access to a wide range of network providers and fiber to the rest of the Europe. DocuSign Envelope ID: 85672172-8845-40F5-84E7-6C3DC141B21B SOLUTION SUMMARY Dear , I want to personally thank you for considering SingleHop for your solution. This document includes an overview of our company and process, as well as a detailed summary of our proposed solution. We appreciate you giving us the time and opportunity to share this solution with you. This proposal for your [VCC] is based on a [1 ] year term. SingleHop will provide the Services for a [1 year] term, and such term will automatically renew for periods of [1 year] unless either Party provides to the other Party written notice no later than ninety days prior to expiration of the then -current term of that Party's intention that the Agreement not be renewed. os Billing Start date: [Upon Signature] Implementation date: [Upon Signature] This service order is hereby incorporated into the Master Services Agreement for [Town of Gulf Stream] as an attachment as defined in the MSA. Please do not hesitate to reach out with any questions or comments. I look forward to the next steps. Sincerely, Morgan Martensen DocuSign Envelope ID: 85672172-B845-40F5-84E7-6C3DC141B21B PRICING SUMMARY Item Component Tier2VCC. CH 13.TownofGulfStream.com Hardware Backup as a Service BaaS Storage (1 TB) - Tier 2 Order Summary Price Qty Total $0.00 1 $0.00 $40.00 1 $40.00 TOTAL MRC $40.00 SETUP $0.00 DocuSign Envelope ID: 85672172-8845-40F5-84E7-6C3DC141B21B PRICING SUMMARY C) Service implementation is subject to INAP's standard implementation and installation processes and shall begin upon INAP's formal acceptance of this Order. INAP's acceptance of an Order occurs when (i) INAP has received a signed Order complete with accurate information, (ii) INAP has approved the required capacity, (iii) INAP has approved Customer's credit status, (iv) Customer has satisfied INAP's screening processes, and (v) INAP has provided a countersigned Order. Changes to an accepted Order, Customer -initiated delays (including those associated with Customer -provisioned access), and credit approval issues will delay the installation of Services. INAP reserves the right to update Service implementation dates based on Order execution and acceptance dates. INAP reserves the right to prompt the Service Commencement Date for Services sixty (60) days from the date of execution of this Order in the event INAP has requested information from Customer and Customer has not responded nor provided sufficient detail to provision Service(s) entirely or correctly. BY EXECUTING THIS ORDER, CUSTOMER ACCEPTS INAP'S MASTER SERVICES AGREEMENT AND INCORPORATED DOCUMENTS LOCATED AT.https://www.inap.com/lecial/ b2bOem (AS SUCH LINK MAY BE UPDATED FROM TIME TO TIME) (THE "LINK MSA"). BY EXECUTING THIS ORDER, CUSTOMER EXPRESSLY AGREES THAT THE LINK MSA SHALL GOVERN THIS ORDER AND ALL PRIOR AND CONTEMPORANEOUS ORDERS ENTERED INTO BY THE PARTIES, EXPRESSLY SUPERSEDING ANY PRIOR AGREEMENT(S), TERMS, OR MASTER SERVICES AGREEMENT(S) PREVIOUSLY AGREED BY THE PARTIES. NOTWITHSTANDING THE FOREGOING, IN THE EVENT INAP AND CUSTOMER HAVE DULY EXECUTED A MASTER SERVICES AGREEMENT ("CUSTOM MSA") WITHIN THIRTY-SIX (36) MONTHS FROM THE DATE OF EXECUTION OF THIS ORDER, THE PARTIES AGREE THAT THIS ORDER WILL BE GOVERNED BY THE TERMS OF THE CUSTOM MSA TO THE EXTENT PERTAINING TO THE SUBJECT MATTER OF THE CUSTOM MSA; PROVIDED, HOWEVER, THAT ALL NEW SERVICES AND PRODUCTS NOT CONTEMPLATED UNDER THE CUSTOM MSA SHALL BE GOVERNED BY THE LINK MSA. In the event of a conflict between the Link MSA or the Custom MSA (as context dictates) and this Order, this Order shall prevail. Customer-7 ustomer: DoeuSigned by: Name: �"" Company: Town of Gulf stream Title: IT Manager Date: 6/20/2019 INAP: Name: Company Title: Date: CDocuSigned by: ,w itn,a. 5arauwc D040F4FD68434B5.,. Internap Director of Inside sales 6/20/2019 Certificate Of Completion Envelope Id: 85672172B84540F584E76C3DC141 B21 B Subject: Documents for your DocuSign Signature Source Envelope: Document Pages: 18 Signatures: 2 Certificate Pages: 5 Initials: 2 AutoNav: Enabled Envelopeld Stamping: Enabled Time Zone: (UTC -08:00) Pacific Time (US & Canada) Record Tracking Status: Original 6/20/2019 1:03:48 PM Signer Events Rebecca Tew ewells@cgasolutions.com IT Manager Security Level: Email, Account Authentication (None) Electronic Record and Signature Disclosure: Accepted: 6/20/2019 1:06:52 PM ID:241e6891-98c0-437a-9d3d-6e819756f7fa Martina Saracevic msaracevic@inap.com Director of Inside Sales Internap Security Level: Email, Account Authentication (None) Electronic Record and Signature Disclosure: Not Offered via DocuSign In Person Signer Events Editor Delivery Events Agent Delivery Events Intermediary Delivery Events Certified Delivery Events Carbon Copy Events Witness Events Notary Events Envelope Summary Events Envelope Sent Certified Delivered Holder: Morgan Martensen mmartensen@inap.com Signature ED—sig-d by: A77C1762BF3E40A.. Signature Adoption: Pre -selected Style Using IP Address: 50.244.164.141 Dsipma by E oc�ayY ln.a. SaYbtay. c DDO WD694305 Signature Adoption: Pre -selected Style Using IP Address: 107.77.210.161 Signed using mobile Signature Status Status Status Status Status Signature Signature Status Hashed/Encrypted Security Checked Docu!F�. 0 SQC UR SD Status: Completed Envelope Originator: Morgan Martensen 1 Ravinia Dr Ste 1300 Atlanta, GA 30346 mmartensen@inap.com IP Address: 13.108.238.8 Location: DocuSign Timestamp Sent: 6/20/2019 1:04:56 PM Viewed: 6/20/2019 1:06:52 PM Signed: 6/20/2019 1:18:39 PM Sent: 6/20/2019 1:04:56 PM Viewed: 6/20/2019 1:06:06 PM Signed: 6/20/2019 1:06:28 PM Timestamp Timestamp Timestamp Timestamp Timestamp Timestamp Timestamp Timestamp Timestamps 6/20/2019 1:04:56 PM 6/20/2019 1:06:52 PM Envelope Summary Events Status Signing Complete Security Checked Completed Security Checked Payment Events Status Electronic Record and Signature Disclosure Timestamps 6/20/2019 1:18:39 PM 6/20/2019 1:18:39 PM Timestamps Electronic Record and Signature Disclosure created on: 1/12/2012 10 21:07 AM Parties agreed to: Rebecca Tew CONSUMER DISCLOSURE From time to time, Internap (we, us or Company) may be required by law to provide to you certain written notices or disclosures. 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