HomeMy Public PortalAbout020_100_Rivers End-Qrtly Report-2nd Qtr-FY15 RIVER' S END
CAMPGROUND & RV PARK
Quarterly Report
Q2 , FY15
MONTHLY REPORT
CUSTOMER SATISFACTION SURVEY
Time Period: 1 " Quarter
FY 2015
Rating Range: 1 -5
# of
Composite Scores: Responses
Average Overall Rating 4.3 B+ 227
Average Service Rating 4.7 A 160
Average Facility Rating 4.2 B+ 169
Average Site Rating 4.3 B+ 142
Average Cabin Rating 4.3 B+ 12
Average Restroom Rating 4.4 A- 131
Reservations
900
800
700
600 FY' I3
500
400 FY' 14
300
• FY' 15
200
100
0
July August September
Guests
2500
2000 1
1500 FY' 13
Ti1 000 500
July August September
Site Nights
3000
2500
2000
FY' 13
1500 • FYFY'' 14 15
1000
500
0
July August September
JULY - SEPTEMBER
FY ' 14
255,215
300,000 , PI FY ' 15
214,505 214,455
250,000 174,031
200,000
150,000
100,000
50,000
REVENUE COMPARISON
2014 ARVC NATIONAL CONFERENCE4"NFE LA S VEGAS
TExp041
ATTENDED BY WOODY & ROSIER
20,4
Educational Sessions included:
• Keynote Speech: "It's Not Who You Know, It's Who Knows You! How to Build Your
Business by Raising your Profile"
• Managing Business Change — Decisions to Improve Your Bottom Line
• Building Staff Morale to Build the Guest Experience
• Guest Policies — What Works? What Doesn't
• Guest Experience: Going Beyond Customer Service
• Front Desk ... The Heartbeat of Every RV Park
• Expert Round: Reservation Systems — Which is Right for You?
• Sunrise Campground Automations Reservation Software Q & A
• Reservation Systems and Alternative Channels
• Emerging Technologies — Getting Ahead of the Game
• Expert Round: Ancillary Income Options
• Merchandising: Getting the Most from Your Square Footage
• Merchandising: Pricing and Managing Inventory for the Best ROI
• Rental Units — There's More than RV Park Models
Panel: Planned Activities to Get Guests Involved
• Themed Weekends That Work
2014 ARVC NATIONAL CONFERENCE
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Acquired Vendors Include: Fish Box, Inc Gattuso Distributing
Millwood Art Barry-Owen Co Get a Gadget
Body Surf Sensational Sweets
Fushida USA Corp Jim Mayer Enterprises, Inc
Belvedere Stationers Randy & Connie Hilsher
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ANNUAL CAMPGROUND THANKSGIVING DINNER
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WHAT OUR CUSTOMERS ARE SAYING
"This was a great trip and a great place to spend Thanksgiving weekend. Met with inlaws
and had a wonderful Thanksgiving dinner (next year we will know to participate in the
campground sponsored dinner at 4PM) great Friday shopping in Hilton Head and a
beautiful day Saturday to explore downtown Savannah. We are considering a return trip
next year and recommend this park and the staff that take care of it. Tammy, her husband
and all the crew are very pleasant and helpful. A great park at a great price, I would bet it
is even better in the spring and summer months. " -The Hagues, Nov. 2014
"My husband and I decided to get away this Thanksgiving, and from the moment we
arrived at River's End, we knew we'd made the right choice. From the super-efficient camp
host escort to our site, the help parking in juuuusssst the right spot, and the roomy, ultra-
level site we had (139, in case you want a great campsite), our experience at River's End
could not have been better. The proximity to Savannah for a day trip, beautiful weather,
and spotless bath houses all added to our great time. Very dog-friendly, too. I'd love to
return when we have more than a long weekend to spend four thumbs and eight
paws UP on this place from all of us!!!" — R. Carnicelli, Nov. 2014
2014 fiata Vantest (Winners
River's End Campground&RV Park is thrilled to announce the winners of the 2014 photo contest!The contest
challenged anyone with a passion for photography to capture and share their best photos from their summer
vacation taken during their stay at River's End Campground.In response,River's End received more than 150
submissions portraying a wide range of activities,scenes and island landmarks.
This year's winners shared vacation photos that captured the essence of`family time."Below you will find the
winning photos,as well as several other notable entries. Thank you to all who shared their vacation photos with us!
.....F
oto Contest
Winner Winner
Winners __, ..:..:._,..r —,.,.
I. Rata*Entries
��Rivets End Campground.R.R.V.Park h1
5 Part Avenue RIVERS END
P.O.Box 988
,.4 lybee Island,GA CAMPGROUND&RV PARK
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\ 71:912795.5518
1 mew,nverseadcampgmuudcom
STORM DRAINAGE PROJECT
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whemphill @cityoftybee .org
www.riversendcampground .com