HomeMy Public PortalAbout020_100_Rivers End-Qrtly Report-2nd Qtr-FY15.pptxQuarterly Report
Q2, FY15
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MONTHLY REPORT CUSTOMER SATISFACTION SURVEY
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Reservations
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Guests
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Site Nights
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JULY – September
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2014 ARVC National Conference Attended by Woody & Rosie
Educational Sessions included:
Keynote Speech: “It’s Not Who You Know, It’s Who Knows You! How to Build Your Business by Raising your Profile”
Managing Business Change – Decisions
to Improve Your Bottom Line
Building Staff Morale to Build the Guest Experience
Guest Policies – What Works? What Doesn’t
Guest Experience: Going Beyond Customer Service
Front Desk
… The Heartbeat of Every RV Park
Expert Round: Reservation Systems – Which is Right for You?
Sunrise Campground Automations Reservation Software Q & A
Reservation Systems and Alternative
Channels
Emerging Technologies – Getting Ahead of the Game
Expert Round: Ancillary Income Options
Merchandising: Getting the Most from Your Square Footage
Merchandising: Pricing and
Managing Inventory for the Best ROI
Rental Units – There’s More than RV Park Models
Panel: Planned Activities to Get Guests Involved
Themed Weekends That Work
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2014 ARVC National Conference
05/26/2015
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Myrtle Beach Grand Strand Gift Show Attended by Rosie & Ellen
Acquired Vendors Include:
Millwood Art
Body Surf
Fushida USA Corp
Belvedere Stationers
Fish Box, Inc
Barry-Owen Co
Sensational Sweets
Jim Mayer Enterprises, Inc
Randy & Connie Hilsher
Gattuso
Distributing
Get a Gadget
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Annual Campground Thanksgiving Dinner
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What our Customers are saying
“This was a great trip and a great place to spend Thanksgiving weekend. Met with inlaws and had a wonderful Thanksgiving dinner (next year we will know to participate in the campground
sponsored dinner at 4PM) great Friday shopping in Hilton Head and a beautiful day Saturday to explore downtown Savannah. We are considering a return trip next year and recommend this
park and the staff that take care of it. Tammy, her husband and all the crew are very pleasant and helpful. A great park at a great price, I would bet it is even better in the spring
and summer months.” -The Hagues, Nov. 2014
“My husband and I decided to get away this Thanksgiving, and from the moment we arrived at River's End, we knew we'd made the right choice.
From the super-efficient camp host escort to our site, the help parking in juuuusssst the right spot, and the roomy, ultra-level site we had (139, in case you want a great campsite),
our experience at River's End could not have been better. The proximity to Savannah for a day trip, beautiful weather, and spotless bath houses all added to our great time. Very dog-friendly,
too. I'd love to return when we have more than a long weekend to spend...........four thumbs and eight paws UP on this place from all of us!!!” – R. Carnicelli, Nov. 2014
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2014
Photo Contest
Winners
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Storm drainage project
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QUESTIONS?
FOR INFORMATION CONTACT US:
(912) 786-5518
whemphill@cityoftybee.org
www.riversendcampground.com
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