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Home My Public Portal About10 October 23, 2023 TPOC MEETING AGENDA Toll Policy and Operations Committee Time: 1:30 p.m. Date: October 23, 2023 Location: MARCH FIELD CONFERENCE ROOM County of Riverside Administrative Center 4080 Lemon Street, Third Floor, Riverside Indian Wells City Hall 44950 Eldorado Drive Indian Wells, CA 92210 COMMITTEE MEMBERS Michael M. Vargas, Chair / Rita Rogers, City of Perris Clint Lorimore, Vice Chair / Todd Rigby, City of Eastvale Jeremy Smith / To Be Appointed, City of Canyon Lake Dana Reed / Donna Griffith, City of Indian Wells Brian Berkson / Guillermo Silva, City of Jurupa Valley STAFF Anne Mayer, Executive Director Jennifer Crosson, Toll Operations Director AREAS OF RESPONSIBILITY Policies involving the Commission’s Toll Facilities Setting Tolls or Rates Considering Contracts with Vendors Working on the Toll Program Statewide and Federal Legislative Issues Regarding Tolling Outreach and Marketing of the Toll Facilities Interactions with Neighboring Jurisdictions Regarding Toll Matters User-Based Funding Programs and Future Opportunities for Toll Facility Development in Riverside County RIVERSIDE COUNTY TRANSPORTATION COMMISSION TOLL POLICY AND OPERATIONS COMMITTEE www.rctc.org MEETING AGENDA* *Actions may be taken on any item listed on the agenda 1:30 p.m. Monday, October 23, 2023 MARCH FIELD CONFERENCE ROOM County of Riverside Administrative Center 4080 Lemon Street, Third Floor, Riverside City of Indian Wells 44950 Eldorado Drive Indian Wells, CA 92210 In compliance with the Brown Act and Government Code Section 54957.5, agenda materials distributed 72 hours prior to the meeting, which are public records relating to open session agenda items, will be available for inspection by members of the public prior to the meeting on the Commission’s website, www.rctc.org. In compliance with the Americans with Disabilities Act, Government Code Section 54954.2, and the Federal Transit Administration Title VI, please contact the Clerk of the Board at (951) 787-7141 if special assistance is needed to participate in a Commission meeting, including accessibility and translation services. Assistance is provided free of charge. Notification of at least 48 hours prior to the meeting time will assist staff in assuring reasonable arrangements can be made to provide assistance at the meeting. 1. CALL TO ORDER 2. ROLL CALL 3. PLEDGE OF ALLEGIANCE 4. PUBLIC COMMENTS – Under the Brown Act, the Board should not take action on or discuss matters raised during public comment portion of the agenda which are not listed on the agenda. Board members may refer such matters to staff for factual information or to be placed on the subsequent agenda for consideration. Each individual speaker is limited to speak three (3) continuous minutes or less. 5. ADDITIONS/REVISIONS (The Committee may add an item to the Agenda after making a finding that there is a need to take immediate action on the item and that the item came to the attention of the Committee subsequent to the posting of the agenda. An action adding an item to the agenda requires 2/3 vote of the Committee. If there are less than 2/3 of the Toll Policy and Operations Committee Meeting October 23, 2023 Page 2 Committee members present, adding an item to the agenda requires a unanimous vote. Added items will be placed for discussion at the end of the agenda.) 6. CONSENT CALENDAR - All matters on the Consent Calendar will be approved in a single motion unless a Commissioner(s) requests separate action on specific item(s). Items pulled from the Consent Calendar will be placed for discussion at the end of the agenda. 6A. APPROVAL OF MINUTES – APRIL 12, 2023 Page 1 6B. 15 EXPRESS LANES MONTHLY STATUS REPORTS Page 5 Overview This item is for the Committee to recommend the Commission take the following action(s): 1) Receive and file the 15 Express Lanes Monthly Reports for the six months from January to June 2023. 6C. 91 EXPRESS LANES MONTHLY STATUS REPORTS Page 60 Overview This item is for the Committee to recommend the Commission take the following action(s): 1) Receive and file the 91 Express Lanes Monthly Reports for the six months from January to June 2023. 7. AGREEMENT FOR ADVANCED TRAFFIC MANAGEMENT SYSTEM FOR 91 EXPRESS LANES Page 187 Overview This item is for the Committee to recommend the Commission take the following action(s): 1) Award Agreement No. 23-31-048-00 to Parsons Transportation Group Inc. for Advanced Traffic Management System (ATMS) for the 91 Express Lanes for a one-year term for implementation; five-year term for maintenance, and five one-year options to extend the agreement for additional maintenance in the amount of $3,149,192; plus a contingency amount of $472,379 for a total amount not to exceed $3,621,571; 2) Approve Agreement No. 17-31-020-04, Amendment No. 4, to Agreement No. 17-31-020-00 with Parsons Transportation Group Inc. for maintenance services for an additional amount of $125,894, and a total amount not to exceed $976,828; Toll Policy and Operations Committee Meeting October 23, 2023 Page 3 3) Authorize the Chair or Executive Director, pursuant to legal counsel review, to execute the agreements, including options, on behalf of the Commission; and 4) Authorize the Executive Director, or designee, to approve contingency work as may be required. 8. ITEM(S) PULLED FROM CONSENT CALENDAR AGENDA 9. EXECUTIVE DIRECTOR REPORT 10. COMMISSIONER COMMENTS Overview This item provides the opportunity for brief announcements or comments on items or matters of general interest. 11. ADJOURNMENT AGENDA ITEM 6A MINUTES RIVERSIDE COUNTY TRANSPORTATION COMMISSION TOLL POLICY AND OPERATIONS COMMITTEE MEETING MINUTES Wednesday, April 12, 2023 1.CALL TO ORDER The meeting of the Toll Policy and Operations Committee was called to order by Vice Chair Michael Vargas at 10:44 a.m.in the March Field Conference Room at the County of Riverside Administrative Center, 4080 Lemon Street, Third Floor, Riverside, California 92501. 2.ROLL CALL Members/Alternates Present Members Absent Jeremy Smith Brian Berkson Clint Lorimore Dana Reed Michael M. Vargas 3.PLEDGE OF ALLEGIANCE Vice Chair Vargas led the Committee in the Pledge of Allegiance. 4.PUBLIC COMMENTS There were no requests to speak. 5.ADDITIONS/REVISIONS There were no additions or revisions to the agenda. 6.CONSENT CALENDAR - All matters on the Consent Calendar will be approved in a single motion unless a Commissioner(s) requests separate action on specific item(s). Items pulled from the Consent Calendar will be placed for discussion at the end of the agenda. M/S/C (Smith/Lorimore) to approve the Consent Calendar as presented. 6A. APPROVAL OF MINUTES – NOVEMBER 29, 2022 1 Special Toll Policy and Operations Committee April 12, 2023 Page 2 6B. 15 EXPRESS LANES MONTHLY STATUS REPORTS This item is for the Committee to recommend the Commission take the following action(s): 1) Receive and file the 15 Express Lanes Monthly Reports for the three months from October to December 2022. 6C. 91 EXPRESS LANES MONTHLY STATUS REPORTS This item is for the Committee to recommend the Commission take the following action(s): 1) Receive and file the 91 Express Lanes Monthly Reports for the three months from October to December 2022. 7. AMEND THE INTERSTATE 15 EXPRESS LANES PROJECT TOLL SERVICES CONTRACT WITH KAPSCH TRAFFICCOM USA INC. TO IMPLEMENT DYNAMIC PRICING ON THE 91 EXPRESS LANES Reinland Jones, Toll Technology Manager, provided an overview of the proposed amendment to the existing Kapsch Trafficcom USA Inc. contract to implement dynamic pricing on the 91 Express Lanes. Anne Mayer, Executive Director, thanked the toll team for all their work to ensure the agency is on the cutting edge of technology. M/S/C (Smith/Lorimore) for the Committee to recommend the Commission take the following action(s): 1) Approve Change Order No. 33 to Agreement No. 16-31-043-00 for the Interstate 15 Express Lanes Project (I-15 ELP) with Kapsch TrafficCom USA Inc. (Kapsch) to implement Dynamic Pricing on the 91 Express Lanes in the amount of $3,191,086, plus a contingency amount of $223,559, for an additional amount of $3,414,645; 2) Authorize the Executive Director or Designee to approve contingency work as may be required for the Project; and 3) Authorize the Chair or Executive Director, pursuant to legal counsel review, to execute the change order No. 33 to Agreement No. 16-31-043-00 on behalf of the Commission. 8. EXPRESS LANES INTELLIGENT TRANSPORTATION SYSTEM POLES PROJECT Andrew Hedy, Toll Systems Engineer, presented an overview of the proposed Intelligent Transportation System Poles Project. 2 Special Toll Policy and Operations Committee April 12, 2023 Page 3 Vice Chair Vargas asked for clarification on what type of poles they are. Mr. Hedy clarified they are brand new ITS poles strictly made for CCTV cameras of traffic monitoring devices. M/S/C (Smith/Lorimore) for the Committee to recommend the Commission take the following action(s): 1) Award Agreement No. 23-31-049-00 to International Line Builders, Inc. for the Express Lanes Intelligent Transportation Systems Poles Project in the amount of $399,835, plus a contingency amount of $60,000, for a total amount not to exceed $459,835; 2) Authorize the Executive Director or designee to approve contingency work as may be required for the Project; and 3) Authorize the Chair or Executive Director, pursuant to legal counsel review, to execute the agreement on behalf of the Commission. 9. EXPRESS LANES CHANNELIZER AGREEMENT Reinland Jones, Toll Technology Manager, provided information regarding the proposed agreement with Statewide Traffic Safety and Signs for channelizers for the express lanes. Commissioner Lorimore asked how many of the total channelizers are being replaced and Ms. Mayer stated there are some that are replaced several times a year as there are definite hot spots. M/S/C (Lorimore/Smith) for the Committee to recommend the Commission take the following action(s): 1) Award Agreement No. 23-31-053-00 to Statewide Traffic Safety and Signs for channelizers for the express lanes for a one-year term in the amount of $215,173, plus a contingency amount of $32,276, for a total amount not to exceed $247,449; 2) Authorize the Chair or Executive Director, pursuant to legal counsel review, to execute the agreement on behalf of the Commission; and 3) Authorize the Executive Director, or designee, to execute purchase orders to the vendor under the terms of the agreement. 10. ELECTION OF OFFICERS This item is for the Toll Policy and Operations Committee to conduct an election of officers for 2023 – Chair and Vice Chair. M/S/C (Smith/Lorimore) for the Committee to select Commissioner Michael Vargas as Chair and Commissioner Lorimore as Vice Chair. 11. ITEM(S) PULLED FROM THE CONSENT CALENDAR 3 Special Toll Policy and Operations Committee April 12, 2023 Page 4 There were no items pulled from the Consent Calendar. 12. EXECUTIVE DIRECTOR REPORT There were no Executive Director comments. 13. COMMISSIONER COMMENTS There were no comments from the Commissioners. 14. ADJOURNMENT There being no further business for consideration, Vice Chair Vargas adjourned the meeting at 11:04 a.m. to the next Toll Policy and Operations Committee meeting. Respectfully Submitted, Lisa Mobley Administrative Services Director/ Clerk of the Board 4 AGENDA ITEM 6B Agenda Item 6B RIVERSIDE COUNTY TRANSPORTATION COMMISSION DATE: October 23, 2023 TO: Toll Policy and Operations Committee FROM: Anthony Parada, Senior Management Analyst THROUGH: Jennifer Crosson, Toll Operations Director SUBJECT: 15 Express Lanes Monthly Status Reports STAFF RECOMMENDATION: This item is for the Committee to recommend the Commission take the following action(s): 1) Receive and file the 15 Express Lanes Monthly Reports for the six months from January to June 2023. BACKGROUND INFORMATION: The monthly 15 Express Lanes reports for the six months from January to June 2023 are attached. The monthly reports provide information about 15 Express Lanes performance and activity. FISCAL IMPACT: This item is for informational purposes only. There is no fiscal impact. Attachments: 1) 15 Express Lanes Monthly Status Report for January 2023 2) 15 Express Lanes Monthly Status Report for February 2023 3) 15 Express Lanes Monthly Status Report for March 2023 4) 15 Express Lanes Monthly Status Report for April 2023 5) 15 Express Lanes Monthly Status Report for May 2023 6) 15 Express Lanes Monthly Status Report for June 2023 5 Status Report January 31, 2023 ATTACHMENT 1 6 2 Table of Contents Traffic and Revenue ............................................................................................................................ 3 Traffic and Revenue Summary ........................................................................................................ 5 Peak-Hour Volumes ........................................................................................................................ 6 Customer Service ................................................................................................................................ 7 Performance Measures ................................................................................................................... 7 Customer Contact Activity .............................................................................................................. 7 Operational Highlights ........................................................................................................................ 8 On-Road Operations ....................................................................................................................... 8 Operational Activity ........................................................................................................................ 8 Financial Highlights ............................................................................................................................. 9 7 3 TRAFFIC AND REVENUE Total toll transactions on the 15 Express Lanes for January 2023 was 1,941,103. This represents a daily average of 62,616 transactions. Potential toll revenue for January was $2,125,213. Carpool percentage for January was 10.8%. Month-to-date traffic and revenue data is summarized in the table below. The following transactions and revenue statistics tables represent all transactions on the 15 Express Lanes and associated potential revenue for the month of January 2023. Current Month-to-Date as of January 31, 2023 SOV: Single Occupancy Vehicle HOV3+: High Occupancy Vehicle Transactions JAN-23 MTD Stantec MTD Projected # Variance % Variance Jan-22 MTD Yr-to-Yr % Variance SOV 1,731,556 1,396,601 24.0% HOV3+209,547 165,024 27.0% Total Gross Transactions 1,941,103 2,456,086 (514,983)(21.0%)1,561,625 24.3% Revenue SOV $2,125,213 $2,032,678 4.6% HOV3+$0 $0 Total Gross Revenue $2,125,213 $2,312,071 ($186,858)(8.1%)$2,032,678 4.6% Average Revenue per Transaction Average SOV $1.23 $1.46 (15.8%) Average HOV3+$0.00 Average Gross Revenue $1.09 $0.94 $0.15 16.0% $1.30 (16.2%) Direction SOV HOV3+ Transactions % Total Transactions Expected Revenue % Expected Revenue Northbound 870,121 98,526 968,647 49.9% $531,873 25.0% Southbound 861,435 111,021 972,456 50.1% $1,593,340 75.0% Totals 1,731,556 209,547 1,941,103 100.0% $2,125,213 100.0% 8 4 Fiscal year-to-date traffic and revenue data are summarized in the table below. The following transaction and revenue statistics represent all transactions on the 15 Express Lanes and associated potential revenue for the months of July 2022 through January 2023. Year-to-date average revenue per-transaction is $1.12. FY 2022-23 Year-to-Date as of January 31, 2023 Transactions FY 2022-23 YTD Actual Stantec YTD Projected # Variance % Variance FY 2021-22 YTD Actual Yr-toYr % Variance SOV 12,692,188 10,562,303 20.2% HOV3+1,533,043 1,185,398 29.3% Total Gross Transactions 14,225,231 17,612,900 (3,387,669)(19.2%)11,747,701 21.1% Revenue SOV $15,955,017 $15,333,225 4.1% HOV3+$0 $0 Total Gross Revenue $15,955,017 $16,123,014 ($167,997)(1.0%)$15,333,225 4.1% Average Revenue per Transaction Average SOV $1.26 $1.45 (13.1%) Average HOV3+$0.00 $0.00 Average Gross Revenue $1.12 $0.92 $0.20 21.7% $1.31 (14.5%) 9 5 TRAFFIC AND REVENUE SUMMARY The chart below reflects the total transactions breakdown between SOV and HOV3+ for FY 2022-23 on a monthly basis. The chart below reflects the gross potential revenue for FY 2022-23 on a monthly basis. 10 6 PEAK-HOUR VOLUMES The 15 Express Lanes features dynamic pricing, which adjusts toll rates based on traffic volumes and to maintain a free-flowing trip. The dynamic pricing engine has been live since March 2022 and staff is carefully monitoring pricing. Morning Peak Northbound 4:00 - 10:00 AM Afternoon Peak Southbound 2:00 - 8:00 PM HOV3+9.82%13.39% Highest Toll $1.00 $14.00 Highest Traffic Hour 7AM, 15N Cajalco/Magnolia 1,236 Transactions 4PM, 15S Magnolia/Cajalco 1,378 Transactions 11 7 CUSTOMER SERVICE PERFORMANCE MEASURES At the end of January 2023, Riverside Express had 13,665 customer accounts and 34,134 transponders classified as assigned. CUSTOMER CONTACT ACTIVITY During December, RiversideExpress.com was visited by more than 19,000 users and the Customer Service Center processed 1,123 pieces of correspondence. REPORTING REQUIREMENT PERFORMANCE STANDARD January 2023 PERFORMANCE CUSTOMER ACCOUNTS Transponder Fulfillment 100% within 2 business days 99.92% within 2 business days Payment Posting 100% within 1 business day 100% within 1 business day CUSTOMER CALLS Average Wait Time Less than 150 seconds avg per week 8 seconds highest avg wait time Abandon Rate Less than 2%0.3% abandon rate Customer Satisfaction 90% minimum satisfaction rate 98.24% satisfaction rate CORRESPONDENCE Email Response 100% within 2 business days 100% within 1 business day Mail Response 100% within 3 business days 100% within 1 business day 12 8 OPERATIONAL HIGHLIGHTS ON-ROAD OPERATIONS Freeway Service Patrol responded to 30 calls during the month of January. Of those calls, 23 were to assist disabled vehicles, 4 call to remove debris, and 3 were in response to accidents that affected the Express Lanes. OPERATIONAL ACTIVITY The Customer Service Center (CSC) and Walk-In Center (WIC) located in Corona are open and assisting 15 Express Lanes customers. Calls received by the CSC during the month of January mostly consisted of violations inquiries. Forty-three customers visited the WIC during the month of January, most were violations customers. Operational activities on the roadway and in the CSC continue to function, including aiding stranded motorists, providing incident management services, dispatching emergency vehicles through the traffic operations center, and responding to customer service and violation calls. 13 9 FINANCIAL HIGHLIGHTS RCTC 15 Express Lanes Operating Statement 1/31/2023 Description Budget Dollar $ Percent (%) Operating revenues: Toll Revenue 15,656,158.39$ 17,170,416.67$ (1,514,258.28)$ (8.8) Fee Revenue 3,491,980.95 2,503,666.67 988,314.28 39.5 Total operating revenues 19,148,139.34 19,674,083.33 (525,943.99) (2.7) Operating expenses: Salaries and Benefits 292,535.16 429,741.67 137,206.51 31.9 Legal Services 34,879.20 87,500.00 52,620.80 60.1 Advisory Services 21,440.75 35,000.00 13,559.25 38.7 Audit and Accounting Fees 23,752.00 17,500.00 (6,252.00) (35.7) Service Fees 8,139.84 11,666.67 3,526.83 30.2 Other Professional Services 211,006.49 507,208.33 296,201.84 58.4 Lease Expense 60.00 116.67 56.67 48.6 Operations 1,224,391.84 1,861,708.33 637,316.49 34.2 Utilities 91,999.88 78,575.00 (13,424.88) (17.1) Supplies and Materials 546.97 7,350.00 6,803.03 92.6 Membership and Subscription Fees 11,339.92 12,425.00 1,085.08 8.7 Office Equipment & Furniture (Non-Capital)- 17,500.00 17,500.00 100.0 Maintenance/Repairs 182,821.86 353,850.00 171,028.14 48.3 Training Seminars and Conferences 611.26 4,666.67 4,055.41 86.9 Transportation Expenses 414.24 1,691.67 1,277.43 75.5 Lodging 1,784.94 1,458.33 (326.61) (22.4) Meals 209.06 291.67 82.61 28.3 Other Staff Expenses 75.13 291.67 216.54 74.2 Advertising - 58,333.33 58,333.33 100.0 Program Management 27,447.70 30,566.67 3,118.97 10.2 Program Operations 2,383,783.64 5,364,741.67 2,980,958.03 55.6 Litigation Settlement - - - N/A Furniture & Equipment 3,965.57 3,500.00 (465.57) (13.3) Improvements - 2,333.33 2,333.33 100.0 Bad Debt Expense 523.08 - (523.08) N/A Total operating expenses 4,521,728.53 8,888,016.67 4,366,288.14 49.1 Operating income (loss)14,626,410.81 10,786,066.67 3,840,344.14 35.6 Nonoperating revenues (expenses): Interest Revenue 549,734.06 34,533.33 515,200.73 (1,491.9) Other Miscellaneous Revenue 89,092.86 58,333.33 30,759.53 (52.7) Interest Expense (2,097,720.00) - (2,097,720.00) N/A Total nonoperating revenues (expenses)(1,458,893.08) 92,866.67 (1,551,759.75) 1,671.0 Transfers In 177,116.78 - 177,116.78 N/A Transfers Out (188,842.90) (259,758.33) 70,915.43 (27.3) Net income (loss) 13,155,791.61$ 10,619,175.00$ 2,536,616.61$ 23.9 1 Unaudited YTD as of : YTD Variance Actual 1 14 Status Report February 28, 2023 ATTACHMENT 2 15 2 Table of Contents Traffic and Revenue ............................................................................................................................ 3 Traffic and Revenue Summary ........................................................................................................ 5 Peak-Hour Volumes ........................................................................................................................ 6 Customer Service ................................................................................................................................ 7 Performance Measures ................................................................................................................... 7 Customer Contact Activity .............................................................................................................. 7 Operational Highlights ........................................................................................................................ 8 On-Road Operations ....................................................................................................................... 8 Operational Activity ........................................................................................................................ 8 Financial Highlights ............................................................................................................................. 8 16 3 TRAFFIC AND REVENUE Total toll transactions on the 15 Express Lanes for February 2023 was 1,954,458. This represents a daily average of 69,802 transactions. Potential toll revenue for February was $2,271,368. Carpool percentage for February was 10.6%. Month-to-date traffic and revenue data is summarized in the table below. The following transactions and revenue statistics tables represent all transactions on the 15 Express Lanes and associated potential revenue for the month of February 2023. Current Month-to-Date as of February 28, 2023 SOV: Single Occupancy Vehicle HOV3+: High Occupancy Vehicle Transactions FEB-23 MTD Stantec MTD Projected # Variance % Variance FEB-22 MTD Yr-to-Yr % Variance SOV 1,746,766 1,687,635 3.5% HOV3+207,692 199,608 4.0% Total Gross Transactions 1,954,458 2,633,585 (679,127)(25.8%)1,887,243 3.6% Revenue SOV $2,271,368 $2,504,308 (9.3%) HOV3+$0 $0 Total Gross Revenue $2,271,368 $2,465,929 ($194,561)(7.9%)$2,504,308 (9.3%) Average Revenue per Transaction Average SOV $1.30 $1.48 (12.2%) Average HOV3+$0.00 Average Gross Revenue $1.16 $0.94 $0.22 23.4% $1.33 (12.8%) Direction SOV HOV3+ Transactions % Total Transactions Expected Revenue % Expected Revenue Northbound 873,690 96,629 970,319 49.6% $534,396 23.5% Southbound 873,076 111,063 984,139 50.4% $1,736,972 76.5% Totals 1,746,766 207,692 1,954,458 100.0% $2,271,368 100.0% 17 4 Fiscal year-to-date traffic and revenue data are summarized in the table below. The following transaction and revenue statistics represent all transactions on the 15 Express Lanes and associated potential revenue for the months of July 2022 through February 2023. Year-to-date average revenue per-transaction is $1.13. FY 2022-23 Year-to-Date as of February 28, 2023 Transactions FY 2022-23 YTD Actual Stantec YTD Projected # Variance % Variance FY 2021-22 YTD Actual Yr-toYr % Variance SOV 14,438,954 13,646,539 5.8% HOV3+1,740,735 1,550,030 12.3% Total Gross Transactions 16,179,689 20,246,485 (4,066,796)(20.1%)15,196,569 6.5% Revenue SOV $18,226,385 $19,870,211 (8.3%) HOV3+$0 $0 Total Gross Revenue $18,226,385 $18,588,943 ($362,558)(2.0%)$19,870,211 (8.3%) Average Revenue per Transaction Average SOV $1.26 $1.46 (13.7%) Average HOV3+$0.00 $0.00 Average Gross Revenue $1.13 $0.92 $0.21 22.8% $1.31 (13.7%) 18 5 TRAFFIC AND REVENUE SUMMARY The chart below reflects the total transactions breakdown between SOV and HOV3+ for FY 2022-23 on a monthly basis. The chart below reflects the gross potential revenue for FY 2022-23 on a monthly basis. 19 6 PEAK-HOUR VOLUMES The 15 Express Lanes features dynamic pricing, which adjusts toll rates based on traffic volumes and to maintain a free-flowing trip. The dynamic pricing engine has been live since March 2022 and staff is carefully monitoring pricing. Morning Peak Northbound 4:00 - 10:00 AM Afternoon Peak Southbound 2:00 - 8:00 PM HOV3+10.98%12.84% Highest Toll $1.00 $14.00 Highest Traffic Hour 8AM, 15N Cajalco/Magnolia 1,213 Transactions 4PM, 15S Magnolia/Cajalco 1,363 Transactions 20 7 CUSTOMER SERVICE PERFORMANCE MEASURES At the end of February 2023, Riverside Express had 13,834 customer accounts and 35,034 transponders classified as assigned. CUSTOMER CONTACT ACTIVITY During December, RiversideExpress.com was visited by nearly 18,000 users and the Customer Service Center processed 1,248 pieces of correspondence. REPORTING REQUIREMENT PERFORMANCE STANDARD February 2023 PERFORMANCE CUSTOMER ACCOUNTS Transponder Fulfillment 100% within 2 business days 100% within 2 business days Payment Posting 100% within 1 business day 100% within 1 business day CUSTOMER CALLS Average Wait Time Less than 150 seconds avg per week 8 seconds highest avg wait time Abandon Rate Less than 2%0.2% abandon rate Customer Satisfaction 90% minimum satisfaction rate 97.35% satisfaction rate CORRESPONDENCE Email Response 100% within 2 business days 100% within 1 business day Mail Response 100% within 3 business days 100% within 1 business day 21 8 OPERATIONAL HIGHLIGHTS ON-ROAD OPERATIONS Freeway Service Patrol responded to 27 calls during the month of February. Of those calls, 19 were to assist disabled vehicles, 7 call to remove debris, and 1 was in response to an accident that affected the Express Lanes. OPERATIONAL ACTIVITY The Customer Service Center (CSC) and Walk-In Center (WIC) located in Corona are open and assisting 15 Express Lanes customers. Calls received by the CSC during the month of February mostly consisted of violations inquiries. Fifty-six customers visited the WIC during the month of February, most were violations customers. Operational activities on the roadway and in the CSC continue to function, including aiding stranded motorists, providing incident management services, dispatching emergency vehicles through the traffic operations center, and responding to customer service and violation calls . FINANCIAL HIGHLIGHTS 22 9 RCTC 15 Express Lanes Operating Statement 2/28/2023 Description Budget Dollar $ Percent (%) Operating revenues: Toll Revenue 17,873,391.71$ 19,623,333.33$ (1,749,941.62)$ (8.9) Fee Revenue 4,008,161.67 2,861,333.33 1,146,828.34 40.1 Total operating revenues 21,881,553.38 22,484,666.67 (603,113.29) (2.7) Operating expenses: Salaries and Benefits 337,032.88 491,133.33 154,100.45 31.4 Legal Services 35,910.45 100,000.00 64,089.55 64.1 Advisory Services 21,440.75 40,000.00 18,559.25 46.4 Audit and Accounting Fees 23,752.00 20,000.00 (3,752.00) (18.8) Service Fees 9,706.17 13,333.33 3,627.16 27.2 Other Professional Services 211,097.53 579,666.67 368,569.14 63.6 Lease Expense 60.00 133.33 73.33 55.0 Operations 1,257,169.84 2,127,666.67 870,496.83 40.9 Utilities 104,339.38 89,800.00 (14,539.38) (16.2) Supplies and Materials 4,666.47 8,400.00 3,733.53 44.4 Membership and Subscription Fees 11,339.92 14,200.00 2,860.08 20.1 Office Equipment & Furniture (Non-Capital)- 20,000.00 20,000.00 100.0 Maintenance/Repairs 190,007.86 404,400.00 214,392.14 53.0 Training Seminars and Conferences 611.26 5,333.33 4,722.07 88.5 Transportation Expenses 414.24 1,933.33 1,519.09 78.6 Lodging 1,784.94 1,666.67 (118.27) (7.1) Meals 232.50 333.33 100.83 30.3 Other Staff Expenses 75.13 333.33 258.20 77.5 Advertising - 66,666.67 66,666.67 100.0 Program Management 31,726.25 34,933.33 3,207.08 9.2 Program Operations 3,136,778.50 6,131,133.33 2,994,354.83 48.8 Litigation Settlement - - - N/A Furniture & Equipment 4,160.23 4,000.00 (160.23) (4.0) Improvements - 2,666.67 2,666.67 100.0 Bad Debt Expense 529.28 - (529.28) N/A Total operating expenses 5,382,835.58 10,157,733.33 4,774,897.75 47.0 Operating income (loss)16,498,717.80 12,326,933.33 4,171,784.47 33.8 Nonoperating revenues (expenses): Interest Revenue 553,906.57 39,466.67 514,439.90 (1,303.5) Other Miscellaneous Revenue 89,092.86 66,666.67 22,426.19 (33.6) Interest Expense (2,097,720.00) - (2,097,720.00) N/A Total nonoperating revenues (expenses)(1,454,720.57) 106,133.33 (1,560,853.90) 1,470.7 Transfers In 177,116.78 - 177,116.78 N/A Transfers Out (188,842.90) (296,866.67) 108,023.77 (36.4) Net income (loss) 15,032,271.11$ 12,136,200.00$ 2,896,071.11$ 23.9 1 Unaudited YTD as of : YTD Variance Actual 1 23 Status Report March 31, 2023 ATTACHMENT 3 24 2 Table of Contents Traffic and Revenue ............................................................................................................................ 3 Traffic and Revenue Summary ........................................................................................................ 5 Peak-Hour Volumes ........................................................................................................................ 6 Customer Service ................................................................................................................................ 7 Performance Measures ................................................................................................................... 7 Customer Contact Activity .............................................................................................................. 7 Operational Highlights ........................................................................................................................ 8 On-Road Operations ....................................................................................................................... 8 Operational Activity ........................................................................................................................ 8 Financial Highlights ............................................................................................................................. 9 25 3 TRAFFIC AND REVENUE Total toll transactions on the 15 Express Lanes for March 2023 was 2,218,984. This represents a daily average of 71,580 transactions. Potential toll revenue for March was $2,609,073. Carpool percentage for March was 10.9%. Month-to-date traffic and revenue data is summarized in the table below. The following transactions and revenue statistics tables represent all transactions on the 15 Express Lanes and associated potential revenue for the month of March 2023. Current Month-to-Date as of March 31, 2023 SOV: Single Occupancy Vehicle HOV3+: High Occupancy Vehicle Transactions MAR-23 MTD Stantec MTD Projected # Variance % Variance MAR-22 MTD Yr-to-Yr % Variance SOV 1,977,001 1,881,534 5.1% HOV3+241,983 222,556 8.7% Total Gross Transactions 2,218,984 2,779,257 (560,273)(20.2%)2,104,090 5.5% Revenue SOV $2,609,073 $2,737,989 (4.7%) HOV3+$0 $0 Total Gross Revenue $2,609,073 $2,619,129 ($10,056)(0.4%)$2,737,989 (4.7%) Average Revenue per Transaction Average SOV $1.32 $1.46 (9.6%) Average HOV3+$0.00 $0.00 Average Gross Revenue $1.18 $0.94 $0.24 25.5% $1.30 (9.2%) Direction SOV HOV3+ Transactions % Total Transactions Expected Revenue % Expected Revenue Northbound 975,283 111,372 1,086,655 49.0% $595,426 22.8% Southbound 1,001,718 130,611 1,132,329 51.0% $2,013,646 77.2% Totals 1,977,001 241,983 2,218,984 100.0% $2,609,073 100.0% 26 4 Fiscal year-to-date traffic and revenue data are summarized in the table below. The following transaction and revenue statistics represent all transactions on the 15 Express Lanes and associated potential revenue for the months of July 2022 through March 2023. Year-to-date average revenue per-transaction is $1.13. FY 2022-23 Year-to-Date as of March 31, 2023 Transactions FY 2022-23 YTD Actual Stantec YTD Projected # Variance % Variance FY 2021-22 YTD Actual Yr-toYr % Variance SOV 16,415,955 15,528,073 5.7% HOV3+1,982,718 1,772,586 11.9% Total Gross Transactions 18,398,673 23,025,742 (4,627,069)(20.1%)17,300,659 6.3% Revenue SOV $20,835,458 $22,608,200 (7.8%) HOV3+$0 $0 Total Gross Revenue $20,835,458 $21,208,072 ($372,614)(1.8%)$22,608,200 (7.8%) Average Revenue per Transaction Average SOV $1.27 $1.46 (13.0%) Average HOV3+$0.00 $0.00 Average Gross Revenue $1.13 $0.92 $0.21 22.8% $1.31 (13.7%) 27 5 TRAFFIC AND REVENUE SUMMARY The chart below reflects the total transactions breakdown between SOV and HOV3+ for FY 2022-23 on a monthly basis. The chart below reflects the gross potential revenue for FY 2022-23 on a monthly basis. 28 6 PEAK-HOUR VOLUMES The 15 Express Lanes features dynamic pricing, which adjusts toll rates based on traffic volumes and to maintain a free-flowing trip. The dynamic pricing engine has been live since March 2022 and staff is carefully monitoring pricing. Morning Peak Northbound 4:00 - 10:00 AM Afternoon Peak Southbound 2:00 - 8:00 PM HOV3+10.2%11.8% Highest Toll $1.10 $14.00 Highest Traffic Hour 9AM, 15N Cajalco/Magnolia 1,239 Transactions 4PM, 15S Magnolia/Cajalco 1,355 Transactions 29 7 CUSTOMER SERVICE PERFORMANCE MEASURES At the end of March 2023, Riverside Express had 14,132 customer accounts and 36,152 transponders classified as assigned. CUSTOMER CONTACT ACTIVITY During March, RiversideExpress.com was visited by 20,400 users and the Customer Service Center processed 1,228 pieces of correspondence. REPORTING REQUIREMENT PERFORMANCE STANDARD MARCH 2023 PERFORMANCE CUSTOMER ACCOUNTS Transponder Fulfillment 100% within 2 business days 100% within 2 business days Payment Posting 100% within 1 business day 100% within 1 business day CUSTOMER CALLS Average Wait Time Less than 150 seconds avg per week 11 seconds highest avg wait time Abandon Rate Less than 2%0.3% abandon rate Customer Satisfaction 90% minimum satisfaction rate 97.98% satisfaction rate CORRESPONDENCE Email Response 100% within 2 business days 100% within 1 business day Mail Response 100% within 3 business days 100% within 1 business day 30 8 OPERATIONAL HIGHLIGHTS ON-ROAD OPERATIONS Freeway Service Patrol responded to 123 calls during the month of March. Of those calls, 75 were to assist disabled vehicles, 10 call to remove debris, and 38 was in response to an accident that affected the Express Lanes. OPERATIONAL ACTIVITY The Customer Service Center (CSC) and Walk-In Center (WIC) located in Corona are open and assisting 15 Express Lanes customers. Calls received by the CSC during the month of March mostly consisted of violations inquiries. 56 customers visited the WIC during the month of March, most were violations customers. Operational activities on the roadway and in the CSC continue to function, including aiding stranded motorists, providing incident management services, dispatching emergency vehicles through the traffic operations center, and responding to customer service and violation calls . 31 9 FINANCIAL HIGHLIGHTS RCTC 15 Express Lanes Operating Statement 3/31/2023 Description Budget Dollar $ Percent (%) Operating revenues: Toll Revenue 20,170,189.86$ 22,076,250.00$ (1,906,060.14)$ (8.6) Fee Revenue 4,560,266.82 3,219,000.00 1,341,266.82 41.7 Total operating revenues 24,730,456.68 25,295,250.00 (564,793.32) (2.2) Operating expenses: Salaries and Benefits 381,230.32 552,525.00 171,294.68 31.0 Legal Services 37,241.70 112,500.00 75,258.30 66.9 Advisory Services 21,440.75 45,000.00 23,559.25 52.4 Audit and Accounting Fees 23,752.00 22,500.00 (1,252.00) (5.6) Service Fees 9,706.17 15,000.00 5,293.83 35.3 Other Professional Services 252,751.47 652,125.00 399,373.53 61.2 Lease Expense 90.00 150.00 60.00 40.0 Operations 1,488,294.05 2,393,625.00 905,330.95 37.8 Utilities 119,781.86 101,025.00 (18,756.86) (18.6) Supplies and Materials 4,666.47 9,450.00 4,783.53 50.6 Membership and Subscription Fees 11,339.92 15,975.00 4,635.08 29.0 Office Equipment & Furniture (Non-Capital)- 22,500.00 22,500.00 100.0 Maintenance/Repairs 223,827.27 454,950.00 231,122.73 50.8 Training Seminars and Conferences 611.26 6,000.00 5,388.74 89.8 Transportation Expenses 429.73 2,175.00 1,745.27 80.2 Lodging 1,784.94 1,875.00 90.06 4.8 Meals 232.50 375.00 142.50 38.0 Other Staff Expenses 75.13 375.00 299.87 80.0 Advertising - 75,000.00 75,000.00 100.0 Program Management 36,613.59 39,300.00 2,686.41 6.8 Program Operations 4,487,240.60 6,897,525.00 2,410,284.40 34.9 Litigation Settlement - - - N/A Furniture & Equipment 4,160.23 4,500.00 339.77 7.6 Improvements - 3,000.00 3,000.00 100.0 Bad Debt Expense 543.28 - (543.28) N/A Total operating expenses 7,105,813.24 11,427,450.00 4,321,636.76 37.8 Operating income (loss)17,624,643.44 13,867,800.00 3,756,843.44 27.1 Nonoperating revenues (expenses): Interest Revenue 965,904.70 44,400.00 921,504.70 (2,075.5) Other Miscellaneous Revenue 114,037.68 75,000.00 39,037.68 (52.1) Interest Expense (3,251,058.00) - (3,251,058.00) N/A Total nonoperating revenues (expenses)(2,171,115.62) 119,400.00 (2,290,515.62) 1,918.4 Transfers In 177,116.78 - 177,116.78 N/A Transfers Out (188,842.90) (333,975.00) 145,132.10 (43.5) Net income (loss) 15,441,801.70$ 13,653,225.00$ 1,788,576.70$ 13.1 1 Unaudited YTD as of : YTD Variance Actual1 32 Status Report April 30, 2023 ATTACHMENT 4 33 2 Table of Contents Traffic and Revenue ............................................................................................................................ 3 Traffic and Revenue Summary ........................................................................................................ 5 Peak-Hour Volumes ........................................................................................................................ 6 Customer Service ................................................................................................................................ 7 Performance Measures ................................................................................................................... 7 Customer Contact Activity .............................................................................................................. 7 Operational Highlights ........................................................................................................................ 8 On-Road Operations ....................................................................................................................... 8 Operational Activity ........................................................................................................................ 8 Financial Highlights ............................................................................................................................. 9 34 3 TRAFFIC AND REVENUE Total toll transactions on the 15 Express Lanes for April 2023 was 2,318,778. This represents a daily average of 77,293 transactions. Potential toll revenue for April was $3,122,787. Carpool percentage for April was 10.9%. Month-to-date traffic and revenue data is summarized in the table below. The following transactions and revenue statistics tables represent all transactions on the 15 Express Lanes and associated potential revenue for the month of April 2023. Current Month-to-Date as of April 30, 2023 SOV: Single Occupancy Vehicle HOV3+: High Occupancy Vehicle Transactions APR-23 MTD Stantec MTD Projected # Variance % Variance APR-22 MTD Yr-to-Yr % Variance SOV 2,066,898 1,859,185 11.2% HOV3+251,880 225,010 11.9% Total Gross Transactions 2,318,778 3,272,286 (953,508)(29.1%)2,084,195 11.3% Revenue SOV $3,122,787 $2,172,137 43.8% HOV3+$0 $0 Total Gross Revenue $3,122,787 $3,115,571 $7,215 0.2% $2,172,137 43.8% Average Revenue per Transaction Average SOV $1.51 $1.17 29.1% Average HOV3+$0.00 $0.00 Average Gross Revenue $1.35 $0.95 $0.40 42.1% $1.04 29.8% Direction SOV HOV3+ Transactions % Total Transactions Expected Revenue % Expected Revenue Northbound 1,009,768 115,161 1,124,929 48.5% $756,056 24.2% Southbound 1,057,130 136,719 1,193,849 51.5% $2,366,731 75.8% Totals 2,066,898 251,880 2,318,778 100.0% $3,122,787 100.0% 35 4 Fiscal year-to-date traffic and revenue data are summarized in the table below. The following transaction and revenue statistics represent all transactions on the 15 Express Lanes and associated potential revenue for the months of July 2022 through April 2023. Year-to-date average revenue per-transaction is $1.16. FY 2022-23 Year-to-Date as of April 30, 2023 Transactions FY 2022-23 YTD Actual Stantec YTD Projected # Variance % Variance FY 2021-22 YTD Actual Yr-toYr % Variance SOV 18,482,853 17,387,258 6.3% HOV3+2,234,598 1,997,596 11.9% Total Gross Transactions 20,717,451 26,298,028 (5,580,577)(21.2%)19,384,854 6.9% Revenue SOV $23,958,244 $24,780,337 (3.3%) HOV3+$0 $0 Total Gross Revenue $23,958,244 $24,323,643 ($365,399)(1.5%)$24,780,337 (3.3%) Average Revenue per Transaction Average SOV $1.30 $1.43 (9.1%) Average HOV3+$0.00 $0.00 Average Gross Revenue $1.16 $0.92 $0.24 26.1% $1.28 (9.4%) 36 5 TRAFFIC AND REVENUE SUMMARY The chart below reflects the total transactions breakdown between SOV and HOV3+ for FY 2022-23 on a monthly basis. The chart below reflects the gross potential revenue for FY 2022-23 on a monthly basis. 37 6 PEAK-HOUR VOLUMES The 15 Express Lanes features dynamic pricing, which adjusts toll rates based on traffic volumes and to maintain a free-flowing trip. The dynamic pricing engine has been live since March 2022 and staff is carefully monitoring pricing. Morning Peak Northbound 4:00 - 10:00 AM Afternoon Peak Southbound 2:00 - 8:00 PM HOV3+10.1%11.8% Highest Toll $2.65 $14.00 Highest Traffic Hour 7AM, 15N Sixth/SR60 1,274 Transactions 4PM, 15S SR60/Sixth 1,466 Transactions 38 7 CUSTOMER SERVICE PERFORMANCE MEASURES At the end of April 2023, Riverside Express had 14,543 customer accounts and 37,294 transponders classified as assigned. CUSTOMER CONTACT ACTIVITY During April, RiversideExpress.com was visited by 20,456 users and the Customer Service Center processed 917 pieces of correspondence. REPORTING REQUIREMENT PERFORMANCE STANDARD APRIL 2023 PERFORMANCE CUSTOMER ACCOUNTS Transponder Fulfillment 100% within 2 business days 100% within 2 business days Payment Posting 100% within 1 business day 100% within 1 business day CUSTOMER CALLS Average Wait Time Less than 150 seconds avg per week 5 seconds highest avg wait time Abandon Rate Less than 2%0.2% abandon rate Customer Satisfaction 90% minimum satisfaction rate 98.2% satisfaction rate CORRESPONDENCE Email Response 100% within 2 business days 100% within 1 business day Mail Response 100% within 3 business days 100% within 1 business day 39 8 OPERATIONAL HIGHLIGHTS ON-ROAD OPERATIONS Freeway Service Patrol responded to 132 calls during the month of April. Of those calls, 97 were to assist disabled vehicles, 21 call to remove debris, and 14 was in response to an accident that affected the Express Lanes. OPERATIONAL ACTIVITY The Customer Service Center (CSC) and Walk-In Center (WIC) located in Corona are open and assisting 15 Express Lanes customers. Calls received by the CSC during the month of April mostly consisted of violations inquiries. 48 customers visited the WIC during the month of April, most were violations customers. Operational activities on the roadway and in the CSC continue to function, including aiding stranded motorists, providing incident management services, dispatching emergency vehicles through the traffic operations center, and responding to customer service and violation calls. 40 9 FINANCIAL HIGHLIGHTS RCTC 15 Express Lanes Operating Statement 4/30/2023 Description Budget Dollar $ Percent (%) Operating revenues: Toll Revenue 23,470,233.58$ 24,529,166.67$ (1,058,933.09)$ (4.3) Fee Revenue 5,142,886.65 3,576,666.67 1,566,219.98 43.8 Total operating revenues 28,613,120.23 28,105,833.33 507,286.90 1.8 Operating expenses: Salaries and Benefits 425,703.66 613,916.67 188,213.01 30.7 Legal Services 19,820.70 125,000.00 105,179.30 84.1 Advisory Services 25,432.51 50,000.00 24,567.49 49.1 Audit and Accounting Fees 23,752.00 27,500.00 3,748.00 13.6 Service Fees 12,867.17 16,666.67 3,799.50 22.8 Other Professional Services 281,667.06 724,583.33 442,916.27 61.1 Lease Expense 1,871.48 1,833.33 (38.15) (2.1) Operations 1,555,648.76 2,659,583.33 1,103,934.57 41.5 Utilities 129,871.37 155,583.33 25,711.96 16.5 Supplies and Materials 4,666.47 10,500.00 5,833.53 55.6 Membership and Subscription Fees 11,339.92 16,083.33 4,743.41 29.5 Office Equipment & Furniture (Non-Capital)- 25,000.00 25,000.00 100.0 Maintenance/Repairs 259,799.88 505,500.00 245,700.12 48.6 Training Seminars and Conferences 611.26 5,916.67 5,305.41 89.7 Transportation Expenses 429.73 2,416.67 1,986.94 82.2 Lodging 1,784.94 2,083.33 298.39 14.3 Meals 232.50 416.67 184.17 44.2 Other Staff Expenses 75.13 416.67 341.54 82.0 Advertising - 83,333.33 83,333.33 100.0 Program Management 41,110.71 43,666.67 2,555.96 5.9 Program Operations 4,536,383.07 7,618,083.33 3,081,700.26 40.5 Litigation Settlement - - - N/A Furniture & Equipment 4,160.23 7,500.00 3,339.77 44.5 Improvements - 833.33 833.33 100.0 Bad Debt Expense 550.63 - (550.63) N/A Total operating expenses 7,337,779.18 12,696,416.67 5,358,637.49 42.2 Operating income (loss)21,275,341.05 15,409,416.67 5,865,924.38 38.1 Nonoperating revenues (expenses): Interest Revenue 1,198,207.21 49,333.33 1,148,873.88 (2,328.8) Other Miscellaneous Revenue 114,037.68 83,333.33 30,704.35 (36.8) Interest Expense (3,251,058.00) - (3,251,058.00) N/A Total nonoperating revenues (expenses)(1,938,813.11) 132,666.67 (2,071,479.78) 1,561.4 Transfers In 177,116.78 - 177,116.78 N/A Transfers Out (259,642.90) (371,083.33) 111,440.43 (30.0) Net income (loss) 19,254,001.82$ 15,171,000.00$ 4,083,001.82$ 26.9 1 Unaudited YTD as of : YTD Variance Actual1 41 Status Report May 31, 2023 ATTACHMENT 5 42 2 Table of Contents Traffic and Revenue ............................................................................................................................ 3 Traffic and Revenue Summary ........................................................................................................ 5 Peak-Hour Volumes ........................................................................................................................ 6 Customer Service ................................................................................................................................ 7 Performance Measures ................................................................................................................... 7 Customer Contact Activity .............................................................................................................. 7 Operational Highlights ........................................................................................................................ 8 On-Road Operations ....................................................................................................................... 8 Operational Activity ........................................................................................................................ 8 Financial Highlights ............................................................................................................................. 9 43 3 TRAFFIC AND REVENUE Total toll transactions on the 15 Express Lanes for May 2023 was 2,487,408. This represents a daily average of 80,239 transactions. Potential toll revenue for May was $3,288,145. Carpool percentage for May was 10.7%. Month-to-date traffic and revenue data is summarized in the table below. The following transactions and revenue statistics tables represent all transactions on the 15 Express Lanes and associated potential revenue for the month of May 2023. Current Month-to-Date as of May 31, 2023 SOV: Single Occupancy Vehicle HOV3+: High Occupancy Vehicle Transactions MAY-23 MTD Stantec MTD Projected # Variance % Variance MAY-22 MTD Yr-to-Yr % Variance SOV 2,220,421 1,863,207 19.2% HOV3+266,987 229,809 16.2% Total Gross Transactions 2,487,408 2,425,286 62,122 2.6% 2,093,016 18.8% Revenue SOV $3,288,145 $2,539,144 29.5% HOV3+$0 $0 Total Gross Revenue $3,288,145 $2,321,957 $966,188 41.6% $2,539,144 29.5% Average Revenue per Transaction Average SOV $1.48 $1.36 8.8% Average HOV3+$0.00 $0.00 Average Gross Revenue $1.32 $0.96 $0.36 37.5% $1.21 9.1% Direction SOV HOV3+ Transactions % Total Transactions Expected Revenue % Expected Revenue Northbound 1,071,725 120,381 1,192,106 47.9% $832,891 25.3% Southbound 1,148,696 146,606 1,295,302 52.1% $2,455,254 74.7% Totals 2,220,421 266,987 2,487,408 100.0% $3,288,145 100.0% 44 4 Fiscal year-to-date traffic and revenue data are summarized in the table below. The following transaction and revenue statistics represent all transactions on the 15 Express Lanes and associated potential revenue for the months of July 2022 through May 2023. Year-to-date average revenue per-transaction is $1.17. FY 2022-23 Year-to-Date as of May 31, 2023 Transactions FY 2022-23 YTD Actual Stantec YTD Projected # Variance % Variance FY 2021-22 YTD Actual Yr-toYr % Variance SOV 20,703,274 19,250,465 7.5% HOV3+2,501,585 2,227,405 12.3% Total Gross Transactions 23,204,859 28,723,314 (5,518,455)(19.2%)21,477,870 8.0% Revenue SOV $27,246,389 $27,319,481 (0.3%) HOV3+$0 $0 Total Gross Revenue $27,246,389 $26,645,600 $600,789 2.3% $27,319,481 (0.3%) Average Revenue per Transaction Average SOV $1.32 $1.42 (7.0%) Average HOV3+$0.00 $0.00 Average Gross Revenue $1.17 $0.93 $0.24 25.8% $1.27 (7.9%) 45 5 TRAFFIC AND REVENUE SUMMARY The chart below reflects the total transactions breakdown between SOV and HOV3+ for FY 2022-23 on a monthly basis. The chart below reflects the gross potential revenue for FY 2022-23 on a monthly basis. 46 6 PEAK-HOUR VOLUMES The 15 Express Lanes features dynamic pricing, which adjusts toll rates based on traffic volumes and to maintain a free-flowing trip. The dynamic pricing engine has been live since March 2022 and staff is carefully monitoring pricing. Morning Peak Northbound 4:00 - 10:00 AM Afternoon Peak Southbound 2:00 - 8:00 PM HOV3+9.9%11.8% Highest Toll $3.05 $14.00 Highest Traffic Hour 7AM, 15N Sixth/SR60 1,456 Transactions 2PM, 15S Magnolia/Cajalco 1,429 Transactions 47 7 CUSTOMER SERVICE PERFORMANCE MEASURES At the end of May 2023, Riverside Express had 14,349 customer accounts and 38,584 transponders classified as assigned. CUSTOMER CONTACT ACTIVITY During May, RiversideExpress.com was visited by 25,741 users and the Customer Service Center processed 1,258 pieces of correspondence. REPORTING REQUIREMENT PERFORMANCE STANDARD MAY 2023 PERFORMANCE CUSTOMER ACCOUNTS Transponder Fulfillment 100% within 2 business days 100% within 2 business days Payment Posting 100% within 1 business day 100% within 1 business day CUSTOMER CALLS Average Wait Time Less than 150 seconds avg per week 6 seconds highest avg wait time Abandon Rate Less than 2%0.2% abandon rate Customer Satisfaction 90% minimum satisfaction rate 98.3% satisfaction rate CORRESPONDENCE Email Response 100% within 2 business days 100% within 1 business day Mail Response 100% within 3 business days 100% within 1 business day 48 8 OPERATIONAL HIGHLIGHTS ON-ROAD OPERATIONS Freeway Service Patrol responded to 112 calls during the month of May. Of those calls, 67 were to assist disabled vehicles, 23 call to remove debris, and 22 was in response to an accident that affected the Express Lanes. OPERATIONAL ACTIVITY The Customer Service Center (CSC) and Walk-In Center (WIC) located in Corona are open and assisting 15 Express Lanes customers. Calls received by the CSC during the month of May mostly consisted of violations inquiries. 62 customers visited the WIC during the month of May, most were violations customers. Operational activities on the roadway and in the CSC continue to function, including aiding stranded motorists, providing incident management services, dispatching emergency vehicles through the traffic operations center, and responding to customer service and violation calls. 49 9 FINANCIAL HIGHLIGHTS RCTC 15 Express Lanes Operating Statement 5/31/2023 Description Budget Dollar $ Percent (%) Operating revenues: Toll Revenue 26,615,717.26$ 26,982,083.33$ (366,366.07)$ (1.4) Fee Revenue 5,787,855.65 3,934,333.33 1,853,522.32 47.1 Total operating revenues 32,403,572.91 30,916,416.67 1,487,156.24 4.8 Operating expenses: Salaries and Benefits 483,508.19 675,308.33 191,800.14 28.4 Legal Services 20,514.45 137,500.00 116,985.55 85.1 Advisory Services 32,087.97 55,000.00 22,912.03 41.7 Audit and Accounting Fees 23,752.00 30,250.00 6,498.00 21.5 Service Fees 12,867.17 18,333.33 5,466.16 29.8 Other Professional Services 314,569.57 797,041.67 482,472.10 60.5 Lease Expense 1,871.48 2,016.67 145.19 7.2 Operations 1,636,380.37 2,925,541.67 1,289,161.30 44.1 Utilities 143,999.17 171,141.67 27,142.50 15.9 Supplies and Materials 4,763.54 11,550.00 6,786.46 58.8 Membership and Subscription Fees 11,339.92 17,691.67 6,351.75 35.9 Office Equipment & Furniture (Non-Capital)- 27,500.00 27,500.00 100.0 Maintenance/Repairs 273,879.62 556,050.00 282,170.38 50.7 Training Seminars and Conferences 2,818.76 6,508.33 3,689.57 56.7 Transportation Expenses 1,033.90 2,658.33 1,624.43 61.1 Lodging 2,659.47 2,291.67 (367.80) (16.0) Meals 370.00 458.33 88.33 19.3 Other Staff Expenses 323.47 458.33 134.86 29.4 Advertising - 91,666.67 91,666.67 100.0 Program Management 41,110.71 48,033.33 6,922.62 14.4 Program Operations 5,226,248.78 8,379,891.67 3,153,642.89 37.6 Litigation Settlement - - - N/A Furniture & Equipment 4,160.23 8,250.00 4,089.77 49.6 Improvements - 916.67 916.67 100.0 Bad Debt Expense 675.13 - (675.13) N/A Total operating expenses 8,238,933.90 13,966,058.33 5,727,124.43 41.0 Operating income (loss)24,164,639.01 16,950,358.33 7,214,280.68 42.6 Nonoperating revenues (expenses): Interest Revenue 1,363,496.83 54,266.67 1,309,230.16 (2,412.6) Other Miscellaneous Revenue 114,037.68 91,666.67 22,371.01 (24.4) Interest Expense (3,251,058.00) - (3,251,058.00) N/A Total nonoperating revenues (expenses)(1,773,523.49) 145,933.33 (1,919,456.82) 1,315.3 Transfers In 177,116.78 - 177,116.78 N/A Transfers Out (259,642.90) (408,191.67) 148,548.77 (36.4) Net income (loss) 22,308,589.40$ 16,688,100.00$ 5,620,489.40$ 33.7 1 Unaudited YTD as of : YTD Variance Actual1 50 Status Report June 30, 2023 ATTACHMENT 6 51 2 Table of Contents Traffic and Revenue ............................................................................................................................ 3 Traffic and Revenue Summary ........................................................................................................ 5 Peak-Hour Volumes ........................................................................................................................ 6 Customer Service ................................................................................................................................ 7 Performance Measures ................................................................................................................... 7 Customer Contact Activity .............................................................................................................. 7 Operational Highlights ........................................................................................................................ 8 On-Road Operations ....................................................................................................................... 8 Operational Activity ........................................................................................................................ 8 Financial Highlights ............................................................................................................................. 9 52 3 TRAFFIC AND REVENUE Total toll transactions on the 15 Express Lanes for June 2023 was 2,372,582. This represents a daily average of 79,086 transactions. Potential toll revenue for June was $3,102,161. Carpool percentage for June was 11%. Month-to-date traffic and revenue data is summarized in the table below. The following transactions and revenue statistics tables represent all transactions on the 15 Express Lanes and associated potential revenue for the month of June 2023. Current Month-to-Date as of June 30, 2023 SOV: Single Occupancy Vehicle HOV3+: High Occupancy Vehicle Transactions JUN-23 MTD Stantec MTD Projected # Variance % Variance JUN-22 MTD Yr-to-Yr % Variance SOV 2,111,602 1,772,220 19.2% HOV3+260,980 215,856 20.9% Total Gross Transactions 2,372,582 2,685,400 (312,818)(11.6%)1,988,076 19.3% Revenue SOV $3,102,161 $2,531,137 22.6% HOV3+$0 $0 Total Gross Revenue $3,102,161 $2,637,657 $464,504 17.6% $2,531,137 22.6% Average Revenue per Transaction Average SOV $1.47 $1.43 2.8% Average HOV3+$0.00 $0.00 Average Gross Revenue $1.31 $0.98 $0.33 33.7% $1.27 3.1% Direction SOV HOV3+ Transactions % Total Transactions Expected Revenue % Expected Revenue Northbound 1,051,592 120,003 1,171,595 49.4% $737,585 23.8% Southbound 1,060,010 140,977 1,200,987 50.6% $2,364,576 76.2% Totals 2,111,602 260,980 2,372,582 100.0% $3,102,161 100.0% 53 4 Fiscal year-to-date traffic and revenue data are summarized in the table below. The following transaction and revenue statistics represent all transactions on the 15 Express Lanes and associated potential revenue for the months of July 2022 through June 2023. Year-to-date average revenue per-transaction is $1.19. FY 2022-23 Year-to-Date as of June 30, 2023 Transactions FY 2022-23 YTD Actual Stantec YTD Projected # Variance % Variance FY 2021-22 YTD Actual Yr-toYr % Variance SOV 22,814,876 21,022,685 8.5% HOV3+2,762,565 2,443,261 13.1% Total Gross Transactions 25,577,441 31,408,714 (5,831,273)(18.6%)23,465,946 9.0% Revenue SOV $30,348,550 $29,850,618 1.7% HOV3+$0 $0 Total Gross Revenue $30,348,550 $29,283,258 $1,065,292 3.6% $29,850,618 1.7% Average Revenue per Transaction Average SOV $1.33 $1.42 (6.3%) Average HOV3+$0.00 $0.00 Average Gross Revenue $1.19 $0.93 $0.26 28.0% $1.27 (6.3%) 54 5 TRAFFIC AND REVENUE SUMMARY The chart below reflects the total transactions breakdown between SOV and HOV3+ for FY 2022-23 on a monthly basis. The chart below reflects the gross potential revenue for FY 2022-23 on a monthly basis. 55 6 PEAK-HOUR VOLUMES The 15 Express Lanes features dynamic pricing, which adjusts toll rates based on traffic volumes and to maintain a free-flowing trip. The dynamic pricing engine has been live since March 2022 and staff is carefully monitoring pricing. Morning Peak Northbound 4:00 - 10:00 AM Afternoon Peak Southbound 2:00 - 8:00 PM HOV3+10.2%11.9% Highest Toll $1.85 $14.00 Highest Traffic Hour 6AM, 15N Cajalco/Magnolia 1,232 Transactions 4PM, 15S Magnolia/Cajalco 1,394 Transactions 56 7 CUSTOMER SERVICE PERFORMANCE MEASURES At the end of June 2023, Riverside Express had 14,800 customer accounts and 39,656 transponders classified as assigned. CUSTOMER CONTACT ACTIVITY During June, RiversideExpress.com was visited by 28,504 users and the Customer Service Center processed 1,645 pieces of correspondence. REPORTING REQUIREMENT PERFORMANCE STANDARD JUNE 2023 PERFORMANCE CUSTOMER ACCOUNTS Transponder Fulfillment 100% within 2 business days 100% within 2 business days Payment Posting 100% within 1 business day 100% within 1 business day CUSTOMER CALLS Average Wait Time Less than 150 seconds avg per week 7 seconds highest avg wait time Abandon Rate Less than 2%0.2% abandon rate Customer Satisfaction 90% minimum satisfaction rate 97.8% satisfaction rate CORRESPONDENCE Email Response 100% within 2 business days 100% within 1 business day Mail Response 100% within 3 business days 100% within 2 business day 57 8 OPERATIONAL HIGHLIGHTS ON-ROAD OPERATIONS Freeway Service Patrol responded to 148 calls during the month of June. Of those calls, 96 were to assist disabled vehicles, 29 call to remove debris, and 23 was in response to an accident that affected the Express Lanes. OPERATIONAL ACTIVITY The Customer Service Center (CSC) and Walk-In Center (WIC) located in Corona are open and assisting 15 Express Lanes customers. Calls received by the CSC during the month of June mostly consisted of violations inquiries. 51 customers visited the WIC during the month of June, most were violations customers. Operational activities on the roadway and in the CSC continue to function, including aiding stranded motorists, providing incident management services, dispatching emergency vehicles through the traffic operations center, and responding to customer service and violation calls. 58 9 FINANCIAL HIGHLIGHTS RCTC 15 Express Lanes Operating Statement 6/30/2023 Description Budget Dollar $ Percent (%) Operating revenues: Toll Revenue 29,597,260.42$ 29,435,000.00$ 162,260.42$ 0.6 Fee Revenue 6,515,543.55 4,292,000.00 2,223,543.55 51.8 Total operating revenues 36,112,803.97 33,727,000.00 2,385,803.97 7.1 Operating expenses: Salaries and Benefits 551,935.11 736,700.00 184,764.89 25.1 Legal Services 23,745.45 150,000.00 126,254.55 84.2 Advisory Services 38,487.97 60,000.00 21,512.03 35.9 Audit and Accounting Fees 23,752.00 33,000.00 9,248.00 28.0 Service Fees 19,211.63 20,000.00 788.37 3.9 Other Professional Services 361,066.43 869,500.00 508,433.57 58.5 Lease Expense 1,901.48 2,200.00 298.52 13.6 Operations 1,923,981.14 3,191,500.00 1,267,518.86 39.7 Utilities 162,420.67 186,700.00 24,279.33 13.0 Supplies and Materials 4,763.54 12,600.00 7,836.46 62.2 Membership and Subscription Fees 11,339.92 19,300.00 7,960.08 41.2 Office Equipment & Furniture (Non-Capital)- 30,000.00 30,000.00 100.0 Maintenance/Repairs 308,424.62 606,600.00 298,175.38 49.2 Training Seminars and Conferences 2,818.76 7,100.00 4,281.24 60.3 Transportation Expenses 1,100.97 2,900.00 1,799.03 62.0 Lodging 2,659.47 2,500.00 (159.47) (6.4) Meals 464.03 500.00 35.97 7.2 Other Staff Expenses 323.47 500.00 176.53 35.3 Advertising - 100,000.00 100,000.00 100.0 Program Management 57,911.36 52,400.00 (5,511.36) (10.5) Program Operations 7,439,540.41 9,141,700.00 1,702,159.59 18.6 Litigation Settlement - - - N/A Furniture & Equipment 6,463.56 9,000.00 2,536.44 28.2 Improvements - 1,000.00 1,000.00 100.0 Bad Debt Expense 817.58 - (817.58) N/A Total operating expenses 10,943,129.57 15,235,700.00 4,292,570.43 28.2 Operating income (loss)25,169,674.40 18,491,300.00 6,678,374.40 36.1 Nonoperating revenues (expenses): Interest Revenue 1,617,339.40 59,200.00 1,558,139.40 (2,632.0) Other Miscellaneous Revenue 3,249,125.70 100,000.00 3,149,125.70 (3,149.1) Interest Expense (5,055,596.00) - (5,055,596.00) N/A Total nonoperating revenues (expenses)(189,130.90) 159,200.00 (348,330.90) 218.8 Transfers In 177,116.78 - 177,116.78 N/A Transfers Out (337,842.90) (445,300.00) 107,457.10 (24.1) Net income (loss) 24,819,817.38$ 18,205,200.00$ 6,614,617.38$ 36.3 1 Unaudited YTD as of : YTD Variance Actual1 59 AGENDA ITEM 6C Agenda Item 6C RIVERSIDE COUNTY TRANSPORTATION COMMISSION DATE: October 23, 2023 TO: Toll Policy and Operations Committee FROM: Anthony Parada, Senior Management Analyst THROUGH: Jennifer Crosson, Toll Operations Director SUBJECT: 91 Express Lanes Monthly Status Reports STAFF RECOMMENDATION: This item is for the Committee to recommend the Commission take the following action(s): 1) Receive and file the 91 Express Lanes Monthly Reports for the six months from January to June 2023. BACKGROUND INFORMATION: The monthly 91 Express Lanes reports for the six months from January to June 2023 are attached. The monthly reports provide information about 91 Express Lanes performance and activity. The monthly reports include information for both segments of the 91 Express Lanes in Orange and Riverside Counties. FISCAL IMPACT: This item is for informational purposes only. There is no fiscal impact. Attachments: 1) 91 Express Lanes Monthly Status Report for January 2023 2) 91 Express Lanes Monthly Status Report for February 2023 3) 91 Express Lanes Monthly Status Report for March 2023 4) 91 Express Lanes Monthly Status Report for April 2023 5) 91 Express Lanes Monthly Status Report for May 2023 6) 91 Express Lanes Monthly Status Report for June 2023 60 Orange County Transportation Authority Riverside County Transportation Commission Status Report January 2023 As of January 31, 2023 ATTACHMENT 1 61 2 Table of Contents Operations Overview OCTA ............................................................................................ 3 Traffic and Revenue Statistics for OCTA ......................................................................... 3 OCTA Traffic and Revenue Summary ............................................................................. 5 OCTA Peak-Hour Volumes ............................................................................................. 6 OCTA Eastbound Peak-Hour Volumes ........................................................................... 6 OCTA Westbound Peak-Hour Volumes .......................................................................... 7 OCTA Operational Highlights .......................................................................................... 8 Financial Highlights OCTA .............................................................................................. 9 Operations Overview RCTC .......................................................................................... 10 Traffic and Revenue Statistics for RCTC ....................................................................... 10 RCTC Traffic and Revenue Summary ........................................................................... 12 RCTC Peak-Hour Volumes ........................................................................................... 13 RCTC Eastbound Peak-Hour Volumes ......................................................................... 13 RCTC Westbound Peak-Hour Volumes ........................................................................ 15 RCTC Operational Highlights ........................................................................................ 17 Financial Highlights RCTC ............................................................................................ 18 Joint Agency Trip and Revenue Statistics ..................................................................... 19 Joint Agency Traffic Statistics ....................................................................................... 19 Joint Agency Performance Measures............................................................................ 20 Joint Agency Transponder Distribution.......................................................................... 20 62 3 OPERATIONS OVERVIEW OCTA TRAFFIC AND REVENUE STATISTICS FOR OCTA Total traffic volume on the 91 Express Lanes (91 EL) for January 2023 was 1,485,596. This represents a daily average of 47,922 vehicles. This is a 10.3 percent increase in total traffic volume from the same period last year, which totaled 1,347,435. Potential toll revenue for January was $4,773,187, which represents an increase of 12.5 percent from the prior year’s total of $4,242,437. The increase in traffic, as compared to the prior year, is attributable to several overnight closures in January 2022 for the Corridor Operations Project, the Toll Entrance Gantries Infrastructure Project, and a pavement rehabilitation project on the general purpose lanes. Carpool percentage for January was 23.8 percent as compared to the previous year’s rate of 23.4 percent. Month-to-date (MTD) traffic and revenue data is summarized in the table below. The following trip and revenue statistics tables represent all trips taken on the Orange County Transportation Authority (OCTA) 91 EL and associated potential revenue for the month of January 2023. Current MTD as of January 31, 2023 Trips JAN-23 MTD Actual JAN-22 MTD Actual Yr-to-Yr % Variance Full Toll Lanes 1,132,390 1,032,864 9.6% 3+ Lanes 353,206 314,571 12.3% Total Gross Trips 1,485,596 1,347,435 10.3% Revenue Full Toll Lanes $4,714,450 $4,188,067 12.6% 3+ Lanes $58,737 $54,371 8.0% Total Gross Revenue $4,773,187 $4,242,437 12.5% Average Revenue per Trip Average Full Toll Lanes $4.16 $4.05 2.7% Average 3+ Lanes $0.17 $0.17 0.0% Average Gross Revenue $3.21 $3.15 1.9% 63 4 The 2023 fiscal year-to-date (YTD) traffic volume decreased by 2.4 percent, and potential toll revenue increased by 0.3 percent when compared with the same period the prior year. YTD average revenue per trip is $3.17. Fiscal YTD traffic and revenue data are summarized in the table below. The following trip and revenue statistics tables represent all trips taken on the OCTA 91 EL and associated potential revenue for the months of July 2022 through January 2023. Fiscal Year (FY) 2022-23 YTD as of January 31, 2023 Trips FY 2022-23 YTD Actual FY 2021-22 YTD Actual Yr-to-Yr % Variance Full Toll Lanes 8,533,598 8,854,808 (3.6%) 3+ Lanes 2,685,905 2,643,089 1.6% Total Gross Trips 11,219,503 11,497,897 (2.4%) Revenue Full Toll Lanes $35,166,355 $35,146,324 0.1% 3+ Lanes $427,384 $355,615 20.2% Total Gross Revenue $35,593,738 $35,501,939 0.3% Average Revenue per Trip Average Full Toll Lanes $4.12 $3.97 3.8% Average 3+ Lanes $0.16 $0.13 23.1% Average Gross Revenue $3.17 $3.09 2.6% 64 5 OCTA Traffic and Revenue Summary The chart below reflects the total trips breakdown between full toll trips and high-occupancy vehicle (HOV3+) trips for FY 2022-23 on a monthly basis. The chart below reflects the gross potential revenue breakdown between full toll trips and HOV3+ trips for FY 2022-23 on a monthly basis. 65 6 OCTA PEAK-HOUR VOLUMES Peak-hour traffic in the eastbound and westbound directions reached or exceeded 90 percent of defined capacity five times during the month of January 2023. As demonstrated on the next chart, westbound peak-hour traffic volumes top out at 94 percent of defined capacity. OCTA EASTBOUND PEAK-HOUR VOLUMES 66 7 OCTA WESTBOUND PEAK-HOUR VOLUMES WESTBOUND WEEKDAY PEAK VOLUME: AM Time Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. 0400 - 0500 $1.80 69 184 5% $3.15 375 1,040 31% $3.15 371 1,074 32% $3.15 342 861 25% $3.25 337 931 27% 0500 - 0600 $1.80 125 383 11% $5.10 630 2,224 65% $5.10 602 2,022 59% $5.10 552 1,747 51% $5.00 344 1,072 32% 0600 - 0700 $2.70 95 395 12% $5.30 513 2,334 69% $5.30 469 2,146 63% $5.30 493 1,902 56% $5.25 305 1,484 44% 0700 - 0800 $3.25 107 433 13% $5.80 345 2,105 62% $5.80 326 1,850 54% $5.80 343 1,665 49% $5.80 324 1,767 52% 0800 - 0900 $3.25 171 597 18% $5.30 344 2,021 59% $5.30 261 1,861 55% $5.30 242 1,614 47% $5.25 276 1,771 52% 0900 - 1000 $4.05 299 960 28% $4.20 319 1,895 56% $4.20 239 1,670 49% $4.20 255 1,705 50% $4.35 362 1,950 57% AM Time Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. 0400 - 0500 $3.15 405 1,079 32% $3.15 383 998 29% $3.15 403 1,083 32% $3.15 451 1,198 35% $3.25 354 958 28% 0500 - 0600 $5.10 692 2,466 73% $5.10 633 2,150 63% $5.10 711 2,406 71% $5.10 749 2,574 76% $5.00 598 2,183 64% 0600 - 0700 $5.30 657 2,793 82% $5.30 636 2,541 75% $5.30 626 2,793 82% $5.30 676 2,977 88% $5.25 578 2,509 74% 0700 - 0800 $5.80 596 2,616 77% $5.80 545 2,476 73% $5.80 600 2,557 75% $5.80 613 2,795 82% $5.80 546 2,482 73% 0800 - 0900 $5.30 321 2,153 63% $5.30 305 2,293 67% $5.30 280 2,162 64% $5.30 307 2,311 68% $5.25 261 1,982 58% 0900 - 1000 $4.20 364 2,177 64% $4.20 249 2,105 62% $4.20 282 2,125 63% $4.20 310 2,427 71% $4.35 250 1,907 56% AM Time Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. 0400 - 0500 $3.15 271 710 21% $3.15 432 1,117 33% $3.15 399 1,052 31% $3.15 420 1,099 32% $3.25 343 992 29% 0500 - 0600 $5.10 393 1,402 41% $5.10 605 2,102 62% $5.10 750 2,534 75% $5.10 685 2,621 77% $5.00 650 2,305 68% 0600 - 0700 $5.30 331 1,465 43% $5.30 495 2,209 65%$5.30 714 3,062 90%$5.30 630 2,935 86% $5.25 661 2,764 81% 0700 - 0800 $5.80 313 1,330 39%$5.80 695 3,202 94%$5.80 580 2,664 78% $5.80 614 2,883 85% $5.80 557 2,552 75% 0800 - 0900 $5.30 227 1,332 39% $5.30 374 2,991 88% $5.30 301 2,449 72% $5.30 343 2,596 76% $5.25 280 2,153 63% 0900 - 1000 $4.20 321 1,430 42% $4.20 323 2,834 83% $4.20 295 2,269 67% $4.20 293 2,247 66% $4.35 264 2,060 61% AM Time Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. 0400 - 0500 $3.15 405 1,109 33% $3.15 429 1,156 34% $3.15 416 1,130 33% $3.15 401 1,081 32% $3.25 370 993 29% 0500 - 0600 $5.10 703 2,580 76% $5.10 722 2,543 75% $5.10 762 2,557 75% $5.10 752 2,563 75% $5.00 613 2,264 67% 0600 - 0700 $5.30 674 2,921 86% $5.30 596 2,894 85% $5.30 658 2,999 88%$5.30 692 3,082 91%$5.25 614 2,568 76% 0700 - 0800 $5.80 589 2,893 85% $5.80 605 2,997 88% $5.80 631 2,908 86% $5.80 628 3,015 89% $5.80 559 2,469 73% 0800 - 0900 $5.30 305 2,543 75% $5.30 309 2,686 79% $5.30 259 2,562 75% $5.30 340 2,655 78% $5.25 309 2,129 63% 0900 - 1000 $4.20 302 2,206 65% $4.20 318 2,450 72% $4.20 291 2,337 69% $4.20 330 2,370 70% $4.35 322 2,089 61% AM Time Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. 0400 - 0500 $3.15 371 1,032 30% $3.15 414 1,105 33% 0500 - 0600 $5.10 638 2,361 69% $5.10 737 2,592 76% 0600 - 0700 $5.30 604 2,712 80%$5.30 659 3,055 90% 0700 - 0800 $5.80 572 2,650 78% $5.80 594 2,742 81% 0800 - 0900 $5.30 243 2,079 61% $5.30 334 2,871 84% 0900 - 1000 $4.20 243 1,914 56% $4.20 280 2,665 78% Monday 01/02/23 Tuesday 01/03/23 Wednesday 01/04/23 Thursday 01/05/23 Friday 01/06/23 Monday 01/09/23 Tuesday 01/10/23 Wednesday 01/11/23 Thursday 01/12/23 Friday 01/13/23 Monday 01/16/23 Tuesday 01/17/23 Wednesday Monday 01/23/23 Tuesday 01/24/23 Wednesday 02/01/23 Thursday 01/19/23 Friday 01/20/23 01/25/23 Thursday 02/02/23 Friday 02/03/23 Thursday 01/26/23 Friday 01/27/23 01/18/23 Monday 01/30/23 Tuesday 01/31/23 Wednesday 67 8 OCTA OPERATIONAL HIGHLIGHTS Back Office System (BOS) Project Update During the month of January 2023, OCTA and RCTC each received restitution in the amount of approximately $1 million related to liquidated and actual damages that were assessed against Cofiroute USA, LLC (CUSA) due to the delay of the new BOS implementation for the 91 Express Lanes for both Orange and Riverside counties and various issues that arose since system deployment. Some of these issues have impacted the accounting process (i.e., the timeliness of account reconciliations and certain activities not posted to OCTA and RCTC’s general ledger). In conjunction with RCTC staff, OCTA staff continues to monitor the back-office system's progression. On-Road Operations OCTA Freeway Service Patrol responded to 86 calls during the month of January. Of those calls, 37 were to assist disabled vehicles, 3 were to remove debris, 21 were to tow vehicles, and 25 were to aid motorists in the 91 Express Lanes. 68 9 FINANCIAL HIGHLIGHTS OCTA Capital Asset Activity During the seven months ending January 31, 2023, capital asset activities included payments of $523,251 attributed to the Electronic Toll and Traffic Management system project and $297,339 attributed to the BOS implementation project. 69 10 OPERATIONS OVERVIEW RCTC TRAFFIC AND REVENUE STATISTICS FOR RCTC Total traffic volume on the 91 EL for January 2023 was 1,217,553. This represents a daily average of 39,276 vehicles. This is a 7.4 percent increase in total traffic volume from the same period last year, which totaled 1,134,138. Potential toll revenue for January was $5,069,760, which represents an increase of 12.8 percent from the prior year’s total of $4,493,129. Carpool percentage for January was 22.9 percent as compared to the previous year’s rate of 22 percent. MTD traffic and revenue data is summarized in the table below. The following trip and revenue statistics tables represent all trips taken on the RCTC 91 EL and associated potential revenue for the month of January 2023. Current MTD as of January 31, 2023 Trips JAN-23 MTD Actual Stantec MTD Projected # Variance % Variance JAN-22 MTD Actual Yr-to-Yr % Variance Full Toll Lanes 938,470 835,286 103,184 12.4% 885,043 6.0% 3+ Lanes 279,083 305,571 (26,488) (8.7%)249,095 12.0% Total Gross Trips 1,217,553 1,140,857 76,696 6.7% 1,134,138 7.4% Revenue Full Toll Lanes $5,026,823 $3,990,000 $1,036,823 26.0% $4,452,479 12.9% 3+ Lanes $42,937 $0 $42,937 $40,650 5.6% Total Gross Revenue $5,069,760 $3,990,000 $1,079,760 27.1% $4,493,129 12.8% Average Revenue per Trip Average Full Toll Lanes $5.36 $4.78 $0.58 12.1% $5.03 6.6% Average 3+ Lanes $0.15 $0.00 $0.15 $0.16 (6.3%) Average Gross Revenue $4.16 $3.50 $0.66 18.9% $3.96 5.1% 70 11 The 2023 fiscal YTD traffic volume decreased by 3.6%, and potential toll revenue increased by 3.8 percent, when compared with the same period the prior year. YTD average revenue per trip is $4.00. Fiscal YTD traffic and revenue data are summarized in the table below. The following trip and revenue statistics tables represent all trips taken on the RCTC 91 EL and associated potential revenue for the months of July 2022 through January 2023. FY 2022-23 YTD as of January 31, 2023 Trips FY 2022-23 YTD Actual Stantec YTD Projected # Variance % Variance FY 2021-22 YTD Actual Yr-to-Yr % Variance Full Toll Lanes 7,281,726 6,380,600 901,126 14.1% 7,702,083 (5.5%) 3+ Lanes 2,172,570 2,311,571 (139,001) (6.0%)2,105,449 3.2% Total Gross Trips 9,454,296 8,692,171 762,125 8.8% 9,807,532 (3.6%) Revenue Full Toll Lanes $37,460,919 $30,453,657 $7,007,261 23.0% $36,118,377 3.7% 3+ Lanes $326,758 $0 $326,758 $284,403 14.9% Total Gross Revenue $37,787,676 $30,453,657 $7,334,019 24.1% $36,402,780 3.8% Average Revenue per Trip Average Full Toll Lanes $5.14 $4.77 $0.37 7.8% $4.69 9.6% Average 3+ Lanes $0.15 $0.00 $0.15 $0.14 7.1% Average Gross Revenue $4.00 $3.50 $0.50 14.3% $3.71 7.8% 71 12 RCTC Traffic and Revenue Summary The chart below reflects the total trips broken down between full toll lanes and HOV3+ lanes for FY 2022-23 on a monthly basis. The chart below reflects the gross potential revenue breakdown between full toll lanes and HOV3+ lanes for FY 2022-23 on a monthly basis. 72 13 RCTC PEAK-HOUR VOLUMES In January, several toll rates were adjusted. RCTC evaluates traffic volumes for peak- period hours and adjusts rates according to the toll rate policy. RCTC EASTBOUND PEAK-HOUR VOLUMES Eastbound PM Peak - County Line to McKinley PM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS 1400 - 1500 $2.40 164 406 570 B $7.35 188 805 993 C $10.65 201 982 1,183 D $13.85 167 698 865 C $27.90 265 890 1,155 D 1500 - 1600 $2.40 159 371 530 B $10.20 207 818 1,025 D $13.40 219 817 1,036 D $17.30 188 736 924 C $27.60 248 854 1,102 D 1600 - 1700 $2.40 145 295 440 B $5.65 177 715 892 C $5.65 202 806 1,008 D $8.05 154 626 780 B $16.25 223 886 1,109 D 1700 - 1800 $2.40 151 278 429 B $5.65 173 718 891 C $5.65 238 764 1,002 D $5.65 153 547 700 B $7.35 230 858 1,088 D 1800 - 1900 $2.40 179 270 449 B $5.65 272 676 948 C $5.65 200 626 826 C $5.65 192 503 695 B $5.65 134 441 575 B 1900 - 2000 $1.65 166 230 396 A $4.45 217 541 758 B $4.45 164 412 576 B $5.65 141 344 485 B $4.45 346 925 1,271 E PM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS 1400 - 1500 $7.35 176 842 1,018 D $7.35 160 806 966 C $10.65 209 1,013 1,222 E $13.85 193 1,007 1,200 D $27.90 343 1,010 1,353 F 1500 - 1600 $8.05 251 893 1,144 D $10.20 215 747 962 C $13.40 226 910 1,136 D $17.30 244 898 1,142 D $27.60 302 951 1,253 E 1600 - 1700 $5.65 200 841 1,041 D $5.65 164 738 902 C $5.65 194 960 1,154 D $8.05 187 921 1,108 D $16.25 305 921 1,226 E 1700 - 1800 $5.65 205 775 980 C $5.65 171 577 748 B $5.65 195 818 1,013 D $5.65 166 748 914 C $7.35 272 948 1,220 E 1800 - 1900 $5.65 248 670 918 C $5.65 189 450 639 B $5.65 292 760 1,052 D $5.65 310 888 1,198 D $5.65 319 841 1,160 D 1900 - 2000 $2.40 164 418 582 B $4.45 108 288 396 A $4.45 257 843 1,100 D $5.65 296 877 1,173 D $4.45 351 863 1,214 E PM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS 1400 - 1500 $7.35 198 625 823 C $7.35 160 994 1,154 D $10.65 194 972 1,166 D $13.85 221 1,045 1,266 E $27.90 272 1,044 1,316 F 1500 - 1600 $8.05 222 744 966 C $10.20 229 953 1,182 D $13.40 254 955 1,209 E $17.30 272 981 1,253 E $27.60 323 959 1,282 E 1600 - 1700 $5.65 210 722 932 C $5.65 214 886 1,100 D $5.65 204 940 1,144 D $8.05 214 909 1,123 D $16.25 249 889 1,138 D 1700 - 1800 $5.65 202 565 767 B $5.65 186 772 958 C $5.65 215 846 1,061 D $5.65 209 857 1,066 D $7.35 256 853 1,109 D 1800 - 1900 $5.65 223 355 578 B $5.65 244 726 970 C $5.65 251 818 1,069 D $5.65 243 755 998 C $5.65 291 834 1,125 D 1900 - 2000 $2.40 173 281 454 B $4.45 302 764 1,066 D $4.45 188 558 746 B $5.65 259 795 1,054 D $4.45 372 938 1,310 F PM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS 1400 - 1500 $7.35 188 1,017 1,205 E $7.35 188 1,040 1,228 E $10.65 214 982 1,196 D $13.85 205 1,063 1,268 E $27.90 269 987 1,256 E 1500 - 1600 $8.05 218 982 1,200 D $10.20 240 938 1,178 D $13.40 235 982 1,217 E $17.30 255 948 1,203 E $27.60 351 968 1,319 F 1600 - 1700 $5.65 213 941 1,154 D $5.65 201 907 1,108 D $5.65 185 944 1,129 D $8.05 219 898 1,117 D $16.25 259 929 1,188 D 1700 - 1800 $5.65 184 831 1,015 D $5.65 188 881 1,069 D $5.65 153 939 1,092 D $5.65 202 937 1,139 D $7.35 236 929 1,165 D 1800 - 1900 $5.65 284 796 1,080 D $5.65 264 780 1,044 D $5.65 275 794 1,069 D $5.65 241 876 1,117 D $5.65 316 838 1,154 D 1900 - 2000 $2.40 230 592 822 C $4.45 290 840 1,130 D $4.45 298 862 1,160 D $5.65 310 863 1,173 D $4.45 325 825 1,150 D PM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS 1400 - 1500 $7.35 192 812 1,004 D $7.35 188 995 1,183 D 1500 - 1600 $8.05 214 874 1,088 D $10.20 247 973 1,220 E 1600 - 1700 $5.65 175 794 969 C $5.65 197 1,025 1,222 E 1700 - 1800 $5.65 192 727 919 C $5.65 206 871 1,077 D 1800 - 1900 $5.65 245 545 790 B $5.65 255 838 1,093 D 1900 - 2000 $2.40 149 374 523 B $4.45 295 785 1,080 D Wednesday 02/01/23 Friday 01/27/23 Thursday 02/02/23 Friday 02/03/23 01/16/23 Tuesday 01/17/23 Monday 01/30/23 Tuesday 01/31/23 Thursday 01/26/23 01/02/23 Tuesday 01/03/23 Thursday Monday 01/23/23 Tuesday 01/24/23 Wednesday 01/25/23 Wednesday 01/18/23 Thursday 01/19/23 Friday 01/20/23Monday 01/12/23 Friday 01/13/23Monday01/09/23 Tuesday 01/10/23 Wednesday 01/11/23 Wednesday 01/04/23 Thursday 01/05/23 Friday 01/06/23Monday 73 14 Eastbound PM Peak - County Line to 15 SB Ontario PM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS 1400 - 1500 $3.15 122 237 359 A $5.65 126 586 712 B $5.65 124 692 816 C $5.65 103 577 680 B $5.65 154 728 882 C 1500 - 1600 $3.15 110 271 381 A $5.65 173 609 782 B $5.65 152 679 831 C $5.65 118 574 692 B $5.65 149 696 845 C 1600 - 1700 $3.15 105 233 338 A $5.65 126 550 676 B $5.65 119 595 714 B $5.65 112 483 595 B $3.15 131 584 715 B 1700 - 1800 $2.10 107 196 303 A $3.15 137 513 650 B $3.15 127 577 704 B $3.15 107 427 534 B $3.15 145 502 647 B 1800 - 1900 $2.10 109 192 301 A $3.15 188 523 711 B $3.15 127 442 569 B $3.15 125 403 528 B $3.15 60 282 342 A 1900 - 2000 $2.10 119 185 304 A $3.15 171 424 595 B $3.15 122 316 438 B $3.15 95 269 364 A $3.15 226 654 880 C PM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS 1400 - 1500 $5.65 104 619 723 B $5.65 103 604 707 B $5.65 114 746 860 C $5.65 135 803 938 C $5.65 128 732 860 C 1500 - 1600 $5.65 162 696 858 C $5.65 132 619 751 B $5.65 129 760 889 C $5.65 142 740 882 C $5.65 130 686 816 C 1600 - 1700 $3.15 146 660 806 C $5.65 116 555 671 B $5.65 131 717 848 C $5.65 135 683 818 C $3.15 113 615 728 B 1700 - 1800 $3.15 174 583 757 B $3.15 126 512 638 B $3.15 133 611 744 B $3.15 96 494 590 B $3.15 129 605 734 B 1800 - 1900 $3.15 177 495 672 B $3.15 118 395 513 B $3.15 175 536 711 B $3.15 181 614 795 B $3.15 170 577 747 B 1900 - 2000 $3.15 147 293 440 B $3.15 100 252 352 A $3.15 206 675 881 C $3.15 201 726 927 C $3.15 209 585 794 B PM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS 1400 - 1500 $5.65 129 534 663 B $5.65 94 758 852 C $5.65 97 788 885 C $5.65 111 768 879 C $5.65 112 657 769 B 1500 - 1600 $5.65 123 553 676 B $5.65 124 730 854 C $5.65 128 709 837 C $5.65 115 712 827 C $5.65 130 652 782 B 1600 - 1700 $3.15 128 581 709 B $5.65 110 660 770 B $5.65 114 634 748 B $5.65 121 579 700 B $3.15 140 643 783 B 1700 - 1800 $3.15 134 488 622 B $3.15 126 576 702 B $3.15 126 623 749 B $3.15 127 526 653 B $3.15 150 562 712 B 1800 - 1900 $3.15 129 291 420 B $3.15 153 609 762 B $3.15 148 535 683 B $3.15 134 475 609 B $3.15 195 562 757 B 1900 - 2000 $3.15 131 202 333 A $3.15 181 630 811 C $3.15 139 414 553 B $3.15 163 570 733 B $3.15 204 589 793 B PM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS 1400 - 1500 $5.65 81 677 758 B $5.65 104 710 814 C $5.65 105 688 793 B $5.65 126 797 923 C $5.65 147 808 955 C 1500 - 1600 $5.65 109 673 782 B $5.65 126 703 829 C $5.65 134 701 835 C $5.65 136 634 770 B $5.65 133 725 858 C 1600 - 1700 $3.15 97 608 705 B $5.65 113 600 713 B $5.65 115 593 708 B $5.65 109 579 688 B $3.15 131 660 791 B 1700 - 1800 $3.15 101 572 673 B $3.15 95 566 661 B $3.15 88 574 662 B $3.15 119 582 701 B $3.15 145 552 697 B 1800 - 1900 $3.15 179 576 755 B $3.15 167 562 729 B $3.15 156 547 703 B $3.15 135 602 737 B $3.15 176 579 755 B 1900 - 2000 $3.15 160 439 599 B $3.15 176 614 790 B $3.15 170 638 808 C $3.15 182 613 795 B $3.15 195 563 758 B PM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS 1400 - 1500 $5.65 108 638 746 B $5.65 116 775 891 C 1500 - 1600 $5.65 132 686 818 C $5.65 117 702 819 C 1600 - 1700 $3.15 120 591 711 B $5.65 121 657 778 B 1700 - 1800 $3.15 127 570 697 B $3.15 103 598 701 B 1800 - 1900 $3.15 140 444 584 B $3.15 169 614 783 B 1900 - 2000 $3.15 89 272 361 A $3.15 179 675 854 C Thursday 02/02/23 Friday 02/03/23Monday01/30/23 Tuesday 01/31/23 Wednesday 02/01/23 Wednesday 01/25/23 Thursday 01/26/23 Friday 01/27/23Monday 01/23/23 Tuesday 01/24/23 Thursday 01/19/23 Friday 01/20/23Monday01/16/23 Tuesday 01/17/23 Wednesday 01/18/23 Wednesday 01/11/23 Thursday 01/12/23 Friday 01/13/23Monday01/09/23 Tuesday 01/10/23 Monday 01/02/23 Tuesday 01/03/23 Wednesday 01/04/23 Thursday 01/05/23 Friday 01/06/23 74 15 RCTC WESTBOUND PEAK-HOUR VOLUMES Westbound AM Peak - McKinley to County Line AM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS 0400 - 0500 $1.65 25 39 64 A $2.40 208 323 531 B $2.40 182 398 580 B $2.40 179 282 461 B $2.40 207 406 613 B 0500 - 0600 $1.65 57 86 143 A $11.65 313 787 1,100 D $11.65 320 638 958 C $9.85 277 612 889 C $5.65 303 735 1,038 D 0600 - 0700 $1.65 59 156 215 A $19.05 283 880 1,163 D $19.05 300 789 1,089 D $18.00 294 709 1,003 D $10.90 248 820 1,068 D 0700 - 0800 $1.65 57 201 258 A $16.35 204 763 967 C $16.35 212 717 929 C $15.30 204 673 877 C $8.35 203 728 931 C 0800 - 0900 $1.65 98 259 357 A $10.10 186 749 935 C $10.10 144 747 891 C $9.05 153 690 843 C $5.65 155 732 887 C 0900 - 1000 $2.40 176 392 568 B $5.65 138 665 803 C $5.65 127 643 770 B $5.65 131 683 814 C $4.45 162 705 867 C AM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS 0400 - 0500 $2.40 210 362 572 B $2.40 176 346 522 B $2.40 196 323 519 B $2.40 207 340 547 B $2.40 172 295 467 B 0500 - 0600 $11.65 345 904 1,249 E $11.65 325 683 1,008 D $11.65 364 827 1,191 D $9.85 378 906 1,284 E $5.65 334 798 1,132 D 0600 - 0700 $19.45 394 1,013 1,407 F $19.05 333 881 1,214 E $19.05 396 1,075 1,471 F $18.00 422 1,146 1,568 F $10.90 357 986 1,343 E 0700 - 0800 $15.60 333 1,124 1,457 F $16.35 345 1,035 1,380 F $16.35 358 953 1,311 E $15.30 376 1,199 1,575 F $8.35 326 946 1,272 E 0800 - 0900 $8.35 187 1,173 1,360 F $10.10 176 984 1,160 D $10.10 138 929 1,067 D $9.05 224 1,077 1,301 E $5.65 155 795 950 C 0900 - 1000 $5.65 173 857 1,030 D $5.65 127 853 980 C $5.65 136 918 1,054 D $5.65 180 1,243 1,423 F $4.45 163 718 881 C AM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS 0400 - 0500 $2.40 119 219 338 A $2.40 211 321 532 B $2.40 196 323 519 B $2.40 195 334 529 B $2.40 182 349 531 B 0500 - 0600 $11.65 205 481 686 B $11.65 367 951 1,318 E $11.65 364 827 1,191 D $9.85 318 1,081 1,399 F $5.65 375 921 1,296 E 0600 - 0700 $19.45 182 525 707 B $19.05 381 987 1,368 F $19.05 396 1,075 1,471 F $18.00 407 1,296 1,703 F $10.90 412 1,125 1,537 F 0700 - 0800 $15.60 197 513 710 B $16.35 442 1,334 1,776 F $16.35 358 953 1,311 E $15.30 372 1,237 1,609 F $8.35 317 1,078 1,395 F 0800 - 0900 $8.35 135 500 635 B $10.10 204 1,591 1,795 F $10.10 138 929 1,067 D $9.05 218 1,179 1,397 F $5.65 181 1,120 1,301 E 0900 - 1000 $5.65 165 531 696 B $5.65 169 1,396 1,565 F $5.65 136 918 1,054 D $5.65 194 1,321 1,515 F $4.45 162 1,097 1,259 E AM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS 0400 - 0500 $2.40 220 362 582 B $2.40 219 382 601 B $2.40 220 384 604 B $2.40 212 326 538 B $2.40 192 325 517 B 0500 - 0600 $11.65 363 950 1,313 E $11.65 390 931 1,321 E $11.65 408 1,000 1,408 F $9.85 374 953 1,327 E $5.65 359 856 1,215 E 0600 - 0700 $19.45 415 1,279 1,694 F $19.05 385 1,189 1,574 F $19.05 396 1,257 1,653 F $18.00 437 1,252 1,689 F $10.90 360 1,057 1,417 F 0700 - 0800 $15.60 380 1,248 1,628 F $16.35 397 1,372 1,769 F $16.35 372 1,232 1,604 F $15.30 375 1,173 1,548 F $8.35 319 905 1,224 E 0800 - 0900 $8.35 203 1,178 1,381 F $10.10 232 1,295 1,527 F $10.10 172 1,201 1,373 F $9.05 203 1,145 1,348 E $5.65 170 819 989 C 0900 - 1000 $5.65 171 970 1,141 D $5.65 167 1,082 1,249 E $5.65 167 994 1,161 D $5.65 196 979 1,175 D $4.45 165 796 961 C AM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS 0400 - 0500 $2.40 175 310 485 B $2.40 199 363 562 B 0500 - 0600 $11.65 319 796 1,115 D $11.65 410 964 1,374 F 0600 - 0700 $19.45 360 975 1,335 E $19.05 402 1,283 1,685 F 0700 - 0800 $15.60 330 963 1,293 E $16.35 383 1,325 1,708 F 0800 - 0900 $8.35 166 887 1,053 D $10.10 219 1,328 1,547 F 0900 - 1000 $5.65 129 729 858 C $5.65 158 1,201 1,359 F Wednesday 02/01/23 Friday 01/27/23 Thursday 02/02/23 Friday 02/03/23 01/16/23 Tuesday 01/17/23 Monday 01/30/23 Tuesday 01/31/23 Thursday 01/26/23 01/02/23 Tuesday 01/03/23 Thursday Monday 01/23/23 Tuesday 01/24/23 Wednesday 01/25/23 Wednesday 01/18/23 Thursday 01/19/23 Friday 01/20/23Monday 01/12/23 Friday 01/13/23Monday01/09/23 Tuesday 01/10/23 Wednesday 01/11/23 Wednesday 01/04/23 Thursday 01/05/23 Friday 01/06/23Monday 75 16 Westbound AM Peak - I-15 North to County Line AM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS 0400 - 0500 $2.10 37 85 122 A $3.15 144 414 558 B $3.15 151 365 516 B $3.15 136 317 453 B $3.15 132 338 470 B 0500 - 0600 $2.10 50 152 202 A $9.40 234 789 1,023 D $9.40 229 760 989 C $9.40 197 651 848 C $7.30 198 679 877 C 0600 - 0700 $2.10 45 175 220 A $10.85 216 931 1,147 D $10.85 196 867 1,063 D $10.85 179 764 943 C $7.30 169 777 946 C 0700 - 0800 $2.10 43 143 186 A $9.40 164 934 1,098 D $10.50 142 764 906 C $9.40 151 714 865 C $7.30 128 670 798 B 0800 - 0900 $2.10 56 204 260 A $7.30 150 801 951 C $7.30 112 768 880 C $7.30 108 636 744 B $5.65 130 694 824 C 0900 - 1000 $2.10 102 284 386 A $5.65 110 616 726 B $5.65 109 611 720 B $5.65 102 538 640 B $5.65 165 610 775 B AM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS 0400 - 0500 $3.15 173 449 622 B $3.15 155 355 510 B $3.15 176 429 605 B $3.15 184 430 614 B $3.15 138 368 506 B 0500 - 0600 $9.40 238 853 1,091 D $9.40 225 754 979 C $9.40 243 862 1,105 D $9.40 250 929 1,179 D $7.30 203 756 959 C 0600 - 0700 $10.50 261 1,067 1,328 E $10.85 259 930 1,189 D $10.85 273 1,053 1,326 E $10.85 272 1,073 1,345 E $7.30 230 866 1,096 D 0700 - 0800 $9.40 200 1,025 1,225 E $9.40 197 934 1,131 D $10.50 201 975 1,176 D $9.40 212 1,089 1,301 E $7.30 199 916 1,115 D 0800 - 0900 $7.30 169 1,000 1,169 D $7.30 140 920 1,060 D $7.30 89 1,076 1,165 D $7.30 128 1,077 1,205 E $5.65 124 851 975 C 0900 - 1000 $5.65 162 696 858 C $5.65 86 656 742 B $5.65 110 966 1,076 D $5.65 126 936 1,062 D $5.65 114 756 870 C AM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS 0400 - 0500 $3.15 111 280 391 A $3.15 182 433 615 B $3.15 160 433 593 B $3.15 170 419 589 B $3.15 112 378 490 B 0500 - 0600 $9.40 147 573 720 B $9.40 268 956 1,224 E $9.40 283 916 1,199 D $9.40 199 1,001 1,200 D $7.30 240 820 1,060 D 0600 - 0700 $10.50 133 612 745 B $10.85 273 1,082 1,355 E $10.85 291 1,121 1,412 F $10.85 251 1,110 1,361 E $7.30 247 954 1,201 E 0700 - 0800 $9.40 140 537 677 B $9.40 236 1,107 1,343 E $10.50 218 1,031 1,249 E $9.40 208 1,104 1,312 E $7.30 196 850 1,046 D 0800 - 0900 $7.30 83 506 589 B $7.30 112 1,255 1,367 E $7.30 128 1,084 1,212 E $7.30 134 1,047 1,181 D $5.65 123 857 980 C 0900 - 1000 $5.65 103 465 568 B $5.65 124 1,078 1,202 E $5.65 123 893 1,016 D $5.65 127 945 1,072 D $5.65 130 805 935 C AM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS 0400 - 0500 $3.15 156 437 593 B $3.15 156 424 580 B $3.15 151 435 586 B $3.15 161 434 595 B $3.15 142 358 500 B 0500 - 0600 $9.40 251 910 1,161 D $9.40 250 910 1,160 D $9.40 243 894 1,137 D $9.40 281 928 1,209 E $7.30 193 729 922 C 0600 - 0700 $10.50 290 1,030 1,320 E $10.85 277 1,175 1,452 F $10.85 281 1,157 1,438 F $10.85 291 1,155 1,446 F $7.30 217 840 1,057 D 0700 - 0800 $9.40 181 998 1,179 D $9.40 207 1,124 1,331 E $10.50 202 1,082 1,284 E $9.40 209 1,094 1,303 E $7.30 203 917 1,120 D 0800 - 0900 $7.30 145 1,022 1,167 D $7.30 114 1,095 1,209 E $7.30 99 1,098 1,197 D $7.30 135 1,077 1,212 E $5.65 160 983 1,143 D 0900 - 1000 $5.65 129 869 998 C $5.65 119 934 1,053 D $5.65 137 850 987 C $5.65 119 826 945 C $5.65 134 831 965 C AM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS 0400 - 0500 $3.15 156 422 578 B $3.15 171 454 625 B 0500 - 0600 $9.40 264 852 1,116 D $9.40 255 917 1,172 D 0600 - 0700 $10.50 247 943 1,190 D $10.85 303 1,144 1,447 F 0700 - 0800 $9.40 189 985 1,174 D $9.40 205 1,171 1,376 E 0800 - 0900 $7.30 100 885 985 C $7.30 131 1,136 1,267 E 0900 - 1000 $5.65 119 771 890 C $5.65 101 1,007 1,108 D Thursday 02/02/23 Friday 02/03/23Monday01/30/23 Tuesday 01/31/23 Wednesday 02/01/23 Wednesday 01/25/23 Thursday 01/26/23 Friday 01/27/23Monday01/23/23 Tuesday 01/24/23 Thursday 01/19/23 Friday 01/20/23Monday01/16/23 Tuesday 01/17/23 Wednesday 01/18/23 Wednesday 01/11/23 Thursday 01/12/23 Friday 01/13/23Monday01/09/23 Tuesday 01/10/23 Monday 01/02/23 Tuesday 01/03/23 Wednesday 01/04/23 Thursday 01/05/23 Friday 01/06/23 76 17 RCTC OPERATIONAL HIGHLIGHTS On-Road Operations RCTC Freeway Service Patrol responded to 30 calls during the month of January. Of those calls, 26 were to assist disabled vehicles, 1 call to remove debris, and 3 were in response to accidents that affected the 91 EL. 77 18 FINANCIAL HIGHLIGHTS RCTC RCTC 91 Express Lanes Operating Statement 1/31/2023 Description Budget Dollar $ Percent (%) Operating revenues: Toll Revenue 34,812,456.63$ 33,580,166.67$ 1,232,289.96$ 3.7 Fee Revenue 3,129,399.94 3,779,300.00 (649,900.06) (17.2) Total operating revenues 37,941,856.57 37,359,466.67 582,389.90 1.6 Operating expenses: Salaries and Benefits 431,404.48 469,875.00 38,470.52 8.2 Legal Services 22,570.80 204,166.67 181,595.87 88.9 Advisory Services 31,696.38 44,333.33 12,636.95 28.5 Audit and Accounting Fees 31,096.00 21,875.00 (9,221.00) (42.2) Service Fees 4,735.12 7,583.33 2,848.21 37.6 Other Professional Services 284,972.93 726,250.00 441,277.07 60.8 Lease Expense 145,242.55 194,658.33 49,415.78 25.4 Operations 1,442,069.27 2,713,666.67 1,271,597.40 46.9 Utilities 26,384.12 42,350.00 15,965.88 37.7 Supplies and Materials 651.53 6,183.33 5,531.80 89.5 Membership and Subscription Fees 29,076.29 16,508.33 (12,567.96) (76.1) Office Equipment & Furniture (Non-Capital)- 46,666.67 46,666.67 100.0 Maintenance/Repairs 158,963.64 256,666.67 97,703.03 38.1 Training Seminars and Conferences 611.25 4,666.67 4,055.42 86.9 Transportation Expenses 414.23 1,691.67 1,277.44 75.5 Lodging 1,784.93 1,458.33 (326.60) (22.4) Meals 209.05 1,750.00 1,540.95 88.1 Other Staff Expenses 75.13 291.67 216.54 74.2 Advertising - 87,500.00 87,500.00 100.0 Program Management 35,665.13 30,566.67 (5,098.46) (16.7) Program Operations 860,364.93 4,864,241.67 4,003,876.74 82.3 Litigation Settlement - - - N/A Furniture & Equipment 3,965.57 43,750.00 39,784.43 90.9 Improvements - 23,333.33 23,333.33 100.0 Bad Debt Expense 595.41 - (595.41) N/A Total operating expenses 3,512,548.74 9,810,033.33 6,297,484.59 64.2 Operating income (loss)34,429,307.83 27,549,433.33 6,879,874.50 25.0 Nonoperating revenues (expenses): Interest Revenue 1,302,597.70 65,450.00 1,237,147.70 (1,890.2) Other Miscellaneous Revenue 42,556.75 - 42,556.75 N/A Loss on Refunding - - - N/A Principal Expense - - - N/A Interest Expense (12,357,470.72) (12,950,583.33) 593,112.61 (4.6) Total nonoperating revenues (expenses)(11,012,316.27) (12,885,133.33) 1,872,817.06 14.5 Transfers In 42.90 - 42.90 N/A Transfers Out (598,700.00) (726,075.00) 127,375.00 (17.5) Net income (loss) 22,818,334.46$ 13,938,225.00$ 8,880,109.46$ 63.7 1 Unaudited YTD as of : YTD Variance Actual1 78 19 JOINT AGENCY TRIP AND REVENUE STATISTICS JOINT AGENCY TRAFFIC STATISTICS MULTI AGENCY TRIP AND REVENUE STATISTICS MONTH ENDING January 31, 2023 MTD Transactions by Agency Transactions Using Both Segments % Using Both Segments Revenue Westbound OCTA 731,847 515,633 70% $2,107,731 RCTC 628,342 515,633 82% $2,873,878 Eastbound OCTA 753,749 495,637 66% $2,665,455 RCTC 589,211 495,637 84% $2,195,882 79 20 JOINT AGENCY PERFORMANCE MEASURES REPORTING REQUIREMENT REPORTING PERIOD PERFORMANCE STANDARD January 2023 PERFORMANCE Customer Service Service Level /Speed of Answer Monthly 80% answered within 60 seconds 62% answered within 60 seconds Abandon Percentage Monthly 4 % < 6% Customer Satisfaction Score Monthly 4.5 => 4.99 First Contact Resolution Monthly 85% of calls resolved on the first contact 96% Timeliness of Case Resolution Monthly 90% of cases resolved in one (1) business day 99% Monthly 98% of cases resolved within five (5) business days 100% Mail Performance Processing Returned Mail Monthly Per business day in which 90% of returned mail is processed within three (3) business days 100% Monthly Per business day in which 100% of returned mail is not processed within ten (10) business days 100% Research and resolve unidentified Payments Monthly 100% of all unidentified payments are completely and accurately resolved within five (5) business days 100% Payment Processing Monthly Per business day in which 100% of payments are processed within two (2) business days 100% Accounting Customer Refunds Processed Monthly Per business day in which 100% of all refunds are not completely and accurately issued within five (5) business days 100% Key Performance Indicator for service level was not achieved due to staffing shrinkage due to illnesses. Cofiroute is mitigating this effort by recruiting additional staff members, reducing lunch hours, and utilizing supervisory staff to assist with answering customer calls. JOINT AGENCY TRANSPONDER DISTRIBUTION 80 21 At the end of January 2023, the 91 EL had 166,371 active customer accounts and 665,204 transponders classified as assigned. Number of Accounts by FY As of January 31, 2023 81 Orange County Transportation Authority Riverside County Transportation Commission Status Report February 2023 As of February 28, 2023 ATTACHMENT 2 82 2 Table of Contents Operations Overview OCTA ............................................................................................ 3 Traffic and Revenue Statistics for OCTA ......................................................................... 3 OCTA Traffic and Revenue Summary ............................................................................. 5 OCTA Peak-Hour Volumes ............................................................................................. 6 OCTA Eastbound Peak-Hour Volumes ........................................................................... 6 OCTA Westbound Peak-Hour Volumes .......................................................................... 7 OCTA Operational Highlights .......................................................................................... 8 Financial Highlights OCTA .............................................................................................. 9 Operations Overview RCTC ............................................................................................ 9 Traffic and Revenue Statistics for RCTC ....................................................................... 10 RCTC Traffic and Revenue Summary ........................................................................... 12 RCTC Peak-Hour Volumes ........................................................................................... 13 RCTC Eastbound Peak-Hour Volumes ......................................................................... 13 RCTC Westbound Peak-Hour Volumes ........................................................................ 14 RCTC Operational Highlights ........................................................................................ 17 Financial Highlights RCTC ............................................................................................ 18 Joint Agency Trip and Revenue Statistics ..................................................................... 19 Joint Agency Traffic Statistics ....................................................................................... 19 Joint Agency Performance Measures............................................................................ 20 Joint Agency Transponder Distribution.......................................................................... 20 83 3 OPERATIONS OVERVIEW OCTA TRAFFIC AND REVENUE STATISTICS FOR OCTA Total traffic volume on the 91 Express Lanes (91 EL) for February 2023 was 1,498,268. This represents a daily average of 53,510 vehicles. This is a 2.3 percent decrease in total traffic volume from the same period last year, which totaled 1,534,225. Potential toll revenue for February was $4,782,204, which represents an increase of 0.8 percent from the prior year’s total of $4,743,360. Higher gas prices and the higher level of inflation led to lower usage of the 91 Express Lanes. The carpool percentage for February was 23.2 percent as compared to the previous year’s rate of 23 percent. Month-to-date (MTD) traffic and revenue data is summarized in the table below. The following trip and revenue statistics tables represent all trips taken on the Orange County Transportation Authority (OCTA) 91 EL and associated potential revenue for the month of February 2023. Current MTD as of February 28, 2023 Trips FEB-23 MTD Actual FEB-22 MTD Actual Yr-to-Yr % Variance Full Toll Lanes 1,150,676 1,181,151 (2.6%) 3+ Lanes 347,592 353,074 (1.6%) Total Gross Trips 1,498,268 1,534,225 (2.3%) Revenue Full Toll Lanes $4,725,359 $4,693,158 0.7% 3+ Lanes $56,845 $50,202 13.2% Total Gross Revenue $4,782,204 $4,743,360 0.8% Average Revenue per Trip Average Full Toll Lanes $4.11 $3.97 3.5% Average 3+ Lanes $0.16 $0.14 14.3% Average Gross Revenue $3.19 $3.09 3.2% 84 4 The 2023 fiscal year-to-date (YTD) traffic volume decreased by 2.4 percent, and potential toll revenue increased by 0.3 percent when compared with the same period the prior year. YTD average revenue per trip is $3.17. Fiscal YTD traffic and revenue data are summarized in the table below. The following trip and revenue statistics tables represent all trips taken on the OCTA 91 EL and associated potential revenue for the months of July 2022 through February 2023. Fiscal Year (FY) 2022-23 YTD as of February 28, 2023 Trips FY 2022-23 YTD Actual FY 2021-22 YTD Actual Yr-to-Yr % Variance Full Toll Lanes 9,684,274 10,035,959 (3.5%) 3+ Lanes 3,033,497 2,996,163 1.2% Total Gross Trips 12,717,771 13,032,122 (2.4%) Revenue Full Toll Lanes $39,891,714 $39,839,482 0.1% 3+ Lanes $484,229 $405,817 19.3% Total Gross Revenue $40,375,943 $40,245,299 0.3% Average Revenue per Trip Average Full Toll Lanes $4.12 $3.97 3.8% Average 3+ Lanes $0.16 $0.14 14.3% Average Gross Revenue $3.17 $3.09 2.6% 85 5 OCTA Traffic and Revenue Summary The chart below reflects the total trips breakdown between full toll trips and high-occupancy vehicle (HOV3+) trips for FY 2022-23 on a monthly basis. The chart below reflects the gross potential revenue breakdown between full toll trips and HOV3+ trips for FY 2022-23 on a monthly basis. 86 6 OCTA PEAK-HOUR VOLUMES Peak-hour traffic in the eastbound and westbound directions reached or exceeded 90 percent of defined capacity 11 times during the month of February 2023. As demonstrated on the next chart, westbound peak-hour traffic volumes top out at 95 percent of defined capacity. OCTA EASTBOUND PEAK-HOUR VOLUMES 87 7 OCTA WESTBOUND PEAK-HOUR VOLUMES 88 8 OCTA OPERATIONAL HIGHLIGHTS On-Road Operations OCTA Freeway Service Patrol responded to 98 calls during the month of February. Of those calls, 29 were to assist disabled vehicles, three were to remove debris, 31 were to tow vehicles, and 35 were to aid motorists in the 91 Express Lanes. 89 9 FINANCIAL HIGHLIGHTS OCTA Capital Asset Activity During the eight months ending February 28, 2023, capital asset activities included payments of $523,251 attributed to the Electronic Toll and Traffic Management system project and $297,339 attributed to the back-office system implementation project. 90 10 OPERATIONS OVERVIEW RIVERSIDE COUNTY TRANSPORTATION COMMITTEE (RCTC) TRAFFIC AND REVENUE STATISTICS FOR RCTC Total traffic volume on the 91 EL for February 2023 was 1,247,474. This represents a daily average of 44,553 vehicles. This is a 3.6 percent decrease in total traffic volume from the same period last year which totaled 1,293,585. Potential toll revenue for February was $5,230,712 which represents an increase of 4.3 percent from the prior year’s total of $5,015,454. Carpool percentage for February was 22.6 percent as compared to the previous year’s rate of 21.7 percent . MTD traffic and revenue data is summarized in the table below. The following trip and revenue statistics tables represent all trips taken on the RCTC 91 EL and associated potential revenue for the month of February 2023. Current MTD as of February 28, 2023 Trips FEB-23 MTD Actual Stantec MTD Projected # Variance % Variance FEB-22 MTD Actual Yr-to-Yr % Variance Full Toll Lanes 965,755 824,000 141,755 17.2% 1,013,448 (4.7%) 3+ Lanes 281,719 304,000 (22,281) (7.3%)280,137 0.6% Total Gross Trips 1,247,474 1,128,000 119,474 10.6% 1,293,585 (3.6%) Revenue Full Toll Lanes $5,187,206 $3,949,429 $1,237,777 31.3% $4,976,891 4.2% 3+ Lanes $43,506 $0 $43,506 $38,563 12.8% Total Gross Revenue $5,230,712 $3,949,429 $1,281,283 32.4% $5,015,454 4.3% Average Revenue per Trip Average Full Toll Lanes $5.37 $4.79 $0.58 12.1% $4.91 9.4% Average 3+ Lanes $0.15 $0.00 $0.15 $0.14 7.1% Average Gross Revenue $4.19 $3.50 $0.69 19.7% $3.88 8.0% 91 11 The 2023 fiscal YTD traffic volume decreased by 3.6 percent and potential toll revenue increased by 3.9 percent when compared with the same period the prior year. YTD average revenue per trip is $4.02. Fiscal YTD traffic and revenue data are summarized in the table below. The following trip and revenue statistics tables represent all trips taken on the RCTC 91 EL and associated potential revenue for the months of July 2022 through February 2023. FY 2022-23 YTD as of February 28, 2023 Trips FY 2022-23 YTD Actual Stantec YTD Projected # Variance % Variance FY 2021-22 YTD Actual Yr-to-Yr % Variance Full Toll Lanes 8,247,481 7,204,600 1,042,881 14.5% 8,715,531 (5.4%) 3+ Lanes 2,454,289 2,615,571 (161,282) (6.2%)2,385,586 2.9% Total Gross Trips 10,701,770 9,820,171 881,599 9.0% 11,101,117 (3.6%) Revenue Full Toll Lanes $42,648,125 $34,403,086 $8,245,039 24.0% $41,095,268 3.8% 3+ Lanes $370,264 $0 $370,264 $322,966 14.6% Total Gross Revenue $43,018,389 $34,403,086 $8,615,303 25.0% $41,418,234 3.9% Average Revenue per Trip Average Full Toll Lanes $5.17 $4.78 $0.39 8.2% $4.72 9.5% Average 3+ Lanes $0.15 $0.00 $0.15 $0.14 7.1% Average Gross Revenue $4.02 $3.50 $0.52 14.9% $3.73 7.8% 92 12 RCTC Traffic and Revenue Summary The chart below reflects the total trips broken down between full toll lanes and HOV3+ lanes for FY 2022-23 on a monthly basis. The chart below reflects the gross potential revenue breakdown between full toll lanes and HOV3+ lanes for FY 2022-23 on a monthly basis. $5,184,469 $5,872,100 $5,511,833 $5,535,901 $5,256,935 $5,072,859 $5,026,823 $5,187,206 $47,614 $45,820 $48,479 $44,046 $45,233 $52,628 $42,937 $43,506 $0 $1,000,000 $2,000,000 $3,000,000 $4,000,000 $5,000,000 $6,000,000 $7,000,000 Jul-22 Aug-22 Sep-22 Oct-22 Nov-22 Dec-22 Jan-23 Feb-23 Mar-23 Apr-23 May-23 Jun-23 Re v e n u e Month FY 2022-23 Revenue Summary Full Toll Lanes 3+ Lanes 93 13 RCTC PEAK-HOUR VOLUMES In February no toll rates were adjusted. RCTC evaluates traffic volumes for peak-period hours and adjusts rates according to the toll rate policy. RCTC EASTBOUND PEAK-HOUR VOLUMES Eastbound PM Peak - County Line to McKinley PM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS 1400 - 1500 $10.65 204 1124 1,328 F $13.85 161 798 959 C $27.90 253 973 1,226 E 1500 - 1600 $13.40 253 938 1,191 D $17.30 297 1,062 1,359 F $27.60 197 713 910 C 1600 - 1700 $5.65 215 964 1,179 D $8.05 219 969 1,188 D $16.25 187 662 849 C 1700 - 1800 $5.65 216 928 1,144 D $5.65 194 941 1,135 D $7.35 258 877 1,135 D 1800 - 1900 $5.65 258 824 1,082 D $5.65 289 829 1,118 D $5.65 308 755 1,063 D 1900 - 2000 $4.45 310 817 1,127 D $5.65 292 821 1,113 D $4.45 299 840 1,139 D PM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS 1400 - 1500 $7.35 218 960 1,178 D $7.35 199 1,123 1,322 F $10.65 207 1,040 1,247 E $13.85 219 1,128 1,347 F $27.90 306 1,076 1,382 F 1500 - 1600 $8.05 236 967 1,203 E $10.20 233 992 1,225 E $13.40 238 1,015 1,253 E $17.30 271 1,005 1,276 E $27.60 326 1,072 1,398 F 1600 - 1700 $5.65 196 923 1,119 D $5.65 202 866 1,068 D $5.65 219 957 1,176 D $8.05 222 1,032 1,254 E $16.25 300 1,000 1,300 E 1700 - 1800 $5.65 143 877 1,020 D $5.65 166 872 1,038 D $5.65 215 949 1,164 D $5.65 221 964 1,185 D $7.35 275 980 1,255 E 1800 - 1900 $5.65 267 837 1,104 D $5.65 267 874 1,141 D $5.65 260 826 1,086 D $5.65 255 897 1,152 D $5.65 308 927 1,235 E 1900 - 2000 $2.40 277 723 1,000 C $4.45 280 793 1,073 D $4.45 314 846 1,160 D $5.65 286 904 1,190 D $4.45 315 772 1,087 D PM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS 1400 - 1500 $7.35 200 988 1,188 D $7.35 206 1,114 1,320 F $10.65 215 1,020 1,235 E $13.85 254 1,152 1,406 F $27.90 301 995 1,296 E 1500 - 1600 $8.05 258 932 1,190 D $10.20 221 995 1,216 E $13.40 247 1,028 1,275 E $17.30 308 939 1,247 E $27.60 393 1,017 1,410 F 1600 - 1700 $5.65 201 1,012 1,213 E $5.65 226 1,027 1,253 E $5.65 223 975 1,198 D $8.05 221 748 969 C $16.25 327 1,047 1,374 F 1700 - 1800 $5.65 228 878 1,106 D $5.65 239 919 1,158 D $5.65 194 961 1,155 D $5.65 256 1,104 1,360 F $7.35 319 1,003 1,322 F 1800 - 1900 $5.65 277 805 1,082 D $5.65 281 829 1,110 D $5.65 274 782 1,056 D $5.65 255 796 1,051 D $5.65 324 845 1,169 D 1900 - 2000 $2.40 220 544 764 B $4.45 320 832 1,152 D $4.45 330 867 1,197 D $5.65 322 816 1,138 D $4.45 417 896 1,313 F PM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS 1400 - 1500 $7.35 284 920 1,204 E $7.35 215 1,004 1,219 E $10.65 231 1,040 1,271 E $13.85 235 967 1,202 E $27.90 253 815 1,068 D 1500 - 1600 $8.05 315 940 1,255 E $10.20 230 989 1,219 E $13.40 245 949 1,194 D $17.30 217 952 1,169 D $27.60 228 689 917 C 1600 - 1700 $5.65 280 812 1,092 D $5.65 178 971 1,149 D $5.65 214 1,009 1,223 E $8.05 193 867 1,060 D $16.25 205 705 910 C 1700 - 1800 $5.65 266 709 975 C $5.65 230 897 1,127 D $5.65 229 957 1,186 D $5.65 233 808 1,041 D $7.35 237 764 1,001 D 1800 - 1900 $5.65 239 521 760 B $5.65 248 715 963 C $5.65 285 863 1,148 D $5.65 214 673 887 C $5.65 254 694 948 C 1900 - 2000 $2.40 264 381 645 B $4.45 296 788 1,084 D $4.45 272 758 1,030 D $5.65 146 440 586 B $4.45 192 441 633 B PM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS 1400 - 1500 $7.35 220 836 1,056 D $7.35 183 980 1,163 D 1500 - 1600 $8.05 221 846 1,067 D $10.20 249 945 1,194 D 1600 - 1700 $5.65 189 826 1,015 D $5.65 181 918 1,099 D 1700 - 1800 $5.65 191 827 1,018 D $5.65 205 910 1,115 D 1800 - 1900 $5.65 231 739 970 C $5.65 274 786 1,060 D 1900 - 2000 $2.40 229 563 792 B $4.45 175 424 599 B Wednesday 03/01/23 Friday 02/24/23 Thursday 03/02/23 Friday 03/03/23 02/13/23 Tuesday 02/14/23 Monday 02/27/23 Tuesday 02/28/23 Thursday 02/23/23 01/30/23 Tuesday 01/31/23 Thursday Monday 02/20/23 Tuesday 02/21/23 Wednesday 02/22/23 Wednesday 02/15/23 Thursday 02/16/23 Friday 02/17/23Monday 02/09/23 Friday 02/10/23Monday02/06/23 Tuesday 02/07/23 Wednesday 02/08/23 Wednesday 02/01/23 Thursday 02/02/23 Friday 02/03/23Monday 94 14 Eastbound PM Peak - County Line to 15 SB Ontario PM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS 1400 - 1500 $5.65 127 776 903 C $5.65 95 647 742 B $5.65 131 719 850 C 1500 - 1600 $5.65 129 696 825 C $5.65 137 738 875 C $5.65 94 595 689 B 1600 - 1700 $5.65 105 600 705 B $5.65 126 668 794 B $3.15 101 534 635 B 1700 - 1800 $3.15 105 565 670 B $3.15 105 630 735 B $3.15 123 606 729 B 1800 - 1900 $3.15 139 614 753 B $3.15 163 573 736 B $3.15 180 541 721 B 1900 - 2000 $3.15 203 650 853 C $3.15 182 631 813 C $3.15 183 554 737 B PM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS 1400 - 1500 $5.65 126 763 889 C $5.65 133 761 894 C $5.65 115 751 866 C $5.65 125 762 887 C $5.65 159 805 964 C 1500 - 1600 $5.65 113 657 770 B $5.65 103 699 802 C $5.65 130 735 865 C $5.65 116 660 776 B $5.65 153 684 837 C 1600 - 1700 $3.15 114 578 692 B $5.65 127 596 723 B $5.65 119 637 756 B $5.65 114 578 692 B $3.15 146 674 820 C 1700 - 1800 $3.15 93 604 697 B $3.15 107 650 757 B $3.15 105 606 711 B $3.15 127 634 761 B $3.15 135 622 757 B 1800 - 1900 $3.15 135 572 707 B $3.15 155 649 804 C $3.15 159 611 770 B $3.15 138 593 731 B $3.15 163 546 709 B 1900 - 2000 $3.15 154 517 671 B $3.15 166 653 819 C $3.15 204 710 914 C $3.15 181 672 853 C $3.15 193 519 712 B PM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS 1400 - 1500 $5.65 108 718 826 C $5.65 105 782 887 C $5.65 127 802 929 C $5.65 126 803 929 C $5.65 136 634 770 B 1500 - 1600 $5.65 147 727 874 C $5.65 124 695 819 C $5.65 133 698 831 C $5.65 120 729 849 C $5.65 141 622 763 B 1600 - 1700 $3.15 153 600 753 B $5.65 100 617 717 B $5.65 122 615 737 B $5.65 111 494 605 B $3.15 155 554 709 B 1700 - 1800 $3.15 130 632 762 B $3.15 126 563 689 B $3.15 117 590 707 B $3.15 155 662 817 C $3.15 142 552 694 B 1800 - 1900 $3.15 181 593 774 B $3.15 169 586 755 B $3.15 146 594 740 B $3.15 127 568 695 B $3.15 142 461 603 B 1900 - 2000 $3.15 133 414 547 B $3.15 197 605 802 C $3.15 190 638 828 C $3.15 177 571 748 B $3.15 233 603 836 C PM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS 1400 - 1500 $5.65 150 589 739 B $5.65 125 735 860 C $5.65 149 759 908 C $5.65 120 717 837 C $5.65 142 605 747 B 1500 - 1600 $5.65 191 610 801 C $5.65 149 672 821 C $5.65 134 679 813 C $5.65 97 674 771 B $5.65 136 560 696 B 1600 - 1700 $3.15 142 527 669 B $5.65 132 696 828 C $5.65 125 611 736 B $5.65 114 528 642 B $3.15 118 517 635 B 1700 - 1800 $3.15 150 483 633 B $3.15 127 648 775 B $3.15 142 579 721 B $3.15 127 539 666 B $3.15 149 452 601 B 1800 - 1900 $3.15 173 367 540 B $3.15 168 623 791 B $3.15 170 608 778 B $3.15 120 465 585 B $3.15 157 476 633 B 1900 - 2000 $3.15 156 263 419 B $3.15 193 727 920 C $3.15 175 576 751 B $3.15 108 373 481 B $3.15 134 328 462 B PM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS 1400 - 1500 $5.65 110 664 774 B $5.65 120 734 854 C 1500 - 1600 $5.65 142 611 753 B $5.65 122 736 858 C 1600 - 1700 $3.15 109 601 710 B $5.65 118 691 809 C 1700 - 1800 $3.15 129 564 693 B $3.15 115 631 746 B 1800 - 1900 $3.15 155 561 716 B $3.15 158 577 735 B 1900 - 2000 $3.15 167 454 621 B $3.15 97 380 477 B Thursday 03/02/23 Friday 03/03/23Monday02/27/23 Tuesday 02/28/23 Wednesday 03/01/23 Wednesday 02/22/23 Thursday 02/23/23 Friday 02/24/23Monday 02/20/23 Tuesday 02/21/23 Thursday 02/16/23 Friday 02/17/23Monday02/13/23 Tuesday 02/14/23 Wednesday 02/15/23 Wednesday 02/08/23 Thursday 02/09/23 Friday 02/10/23Monday02/06/23 Tuesday 02/07/23 Monday 01/30/23 Tuesday 01/31/23 Wednesday 02/01/23 Thursday 02/02/23 Friday 02/03/23 95 15 RCTC WESTBOUND PEAK-HOUR VOLUMES Westbound AM Peak - McKinley to County Line AM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS 0400 - 0500 $2.40 217 365 582 B $2.40 210 360 570 B $2.40 177 336 513 B 0500 - 0600 $11.65 401 987 1,388 F $9.85 410 1,017 1,427 F $5.65 300 732 1,032 D 0600 - 0700 $19.05 423 1258 1,681 F $18.00 435 1,212 1,647 F $10.90 292 977 1,269 E 0700 - 0800 $16.35 354 1178 1,532 F $15.30 377 1,197 1,574 F $8.35 241 812 1,053 D 0800 - 0900 $10.10 190 1168 1,358 F $9.05 190 1,081 1,271 E $5.65 128 791 919 C 0900 - 1000 $5.65 164 1032 1,196 D $5.65 159 938 1,097 D $4.45 122 644 766 B AM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS 0400 - 0500 $2.40 194 352 546 B $2.40 177 405 582 B $2.40 207 343 550 B $2.40 205 363 568 B $2.40 201 330 531 B 0500 - 0600 $11.65 380 1,003 1,383 F $11.65 390 940 1,330 E $11.65 420 974 1,394 F $9.85 425 975 1,400 F $5.65 365 909 1,274 E 0600 - 0700 $19.45 402 1,274 1,676 F $19.05 410 1,260 1,670 F $19.05 383 1,230 1,613 F $18.00 442 1,260 1,702 F $10.90 366 1,105 1,471 F 0700 - 0800 $15.60 392 1,226 1,618 F $16.35 385 1,196 1,581 F $16.35 420 1,223 1,643 F $15.30 349 1,083 1,432 F $8.35 296 1,011 1,307 E 0800 - 0900 $8.35 174 1,085 1,259 E $10.10 218 1,192 1,410 F $10.10 227 1,164 1,391 F $9.05 174 1,138 1,312 E $5.65 147 805 952 C 0900 - 1000 $5.65 165 1,014 1,179 D $5.65 188 1,191 1,379 F $5.65 150 1,032 1,182 D $5.65 176 1,127 1,303 E $4.45 178 819 997 C AM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS 0400 - 0500 $2.40 191 340 531 B $2.40 200 384 584 B $2.40 196 364 560 B $2.40 209 375 584 B $2.40 170 305 475 B 0500 - 0600 $11.65 340 941 1,281 E $11.65 393 1,009 1,402 F $11.65 413 962 1,375 F $9.85 422 948 1,370 F $5.65 357 859 1,216 E 0600 - 0700 $19.45 326 1,134 1,460 F $19.05 410 1,276 1,686 F $19.05 427 1,251 1,678 F $18.00 406 1,315 1,721 F $10.90 305 1,028 1,333 E 0700 - 0800 $15.60 306 1,058 1,364 F $16.35 408 1,266 1,674 F $16.35 398 1,179 1,577 F $15.30 379 1,272 1,651 F $8.35 287 816 1,103 D 0800 - 0900 $8.35 184 942 1,126 D $10.10 160 1,240 1,400 F $10.10 200 1,195 1,395 F $9.05 221 1,137 1,358 F $5.65 191 779 970 C 0900 - 1000 $5.65 180 860 1,040 D $5.65 169 1,067 1,236 E $5.65 182 972 1,154 D $5.65 171 1,013 1,184 D $4.45 195 653 848 C AM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS 0400 - 0500 $2.40 113 217 330 A $2.40 207 383 590 B $2.40 215 367 582 B $2.40 196 319 515 B $2.40 156 265 421 B 0500 - 0600 $11.65 186 589 775 B $11.65 418 1,022 1,440 F $11.65 379 1,078 1,457 F $9.85 381 779 1,160 D $5.65 257 620 877 C 0600 - 0700 $19.45 141 630 771 B $19.05 417 1,312 1,729 F $19.05 334 1,304 1,638 F $18.00 320 1,091 1,411 F $10.90 258 722 980 C 0700 - 0800 $15.60 161 608 769 B $16.35 388 1,303 1,691 F $16.35 318 1,259 1,577 F $15.30 267 977 1,244 E $8.35 267 722 989 C 0800 - 0900 $8.35 213 594 807 C $10.10 221 1,348 1,569 F $10.10 183 1,203 1,386 F $9.05 122 893 1,015 D $5.65 139 728 867 C 0900 - 1000 $5.65 247 687 934 C $5.65 225 1,388 1,613 F $5.65 149 993 1,142 D $5.65 140 751 891 C $4.45 122 536 658 B AM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS 0400 - 0500 $2.40 183 308 491 B $2.40 178 355 533 B 0500 - 0600 $11.65 353 803 1,156 D $11.65 399 914 1,313 E 0600 - 0700 $19.45 324 946 1,270 E $19.05 396 1,137 1,533 F 0700 - 0800 $15.60 325 973 1,298 E $16.35 352 1,161 1,513 F 0800 - 0900 $8.35 141 875 1,016 D $10.10 186 1,281 1,467 F 0900 - 1000 $5.65 149 718 867 C $5.65 111 936 1,047 D Wednesday 03/01/23 Friday 02/24/23 Thursday 03/02/23 Friday 03/03/23 02/13/23 Tuesday 02/14/23 Monday 02/27/23 Tuesday 02/28/23 Thursday 02/23/23 01/30/23 Tuesday 01/31/23 Thursday Monday 02/20/23 Tuesday 02/21/23 Wednesday 02/22/23 Wednesday 02/15/23 Thursday 02/16/23 Friday 02/17/23Monday 02/09/23 Friday 02/10/23Monday02/06/23 Tuesday 02/07/23 Wednesday 02/08/23 Wednesday 02/01/23 Thursday 02/02/23 Friday 02/03/23Monday 96 16 Westbound AM Peak - I-15 North to County Line AM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS 0400 - 0500 $3.15 156 427 583 B $3.15 151 407 558 B $3.15 119 357 476 B 0500 - 0600 $9.40 264 982 1,246 E $9.40 283 965 1,248 E $7.30 212 796 1,008 D 0600 - 0700 $10.85 246 1133 1,379 E $10.85 269 1,148 1,417 F $7.30 212 954 1,166 D 0700 - 0800 $10.50 225 1101 1,326 E $9.40 189 1,076 1,265 E $7.30 140 830 970 C 0800 - 0900 $7.30 144 1047 1,191 D $7.30 142 1,042 1,184 D $5.65 115 852 967 C 0900 - 1000 $5.65 113 952 1,065 D $5.65 120 984 1,104 D $5.65 104 650 754 B AM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS 0400 - 0500 $3.15 166 448 614 B $3.15 164 442 606 B $3.15 173 450 623 B $3.15 175 415 590 B $3.15 126 374 500 B 0500 - 0600 $9.40 268 939 1,207 E $9.40 286 967 1,253 E $9.40 261 968 1,229 E $9.40 267 966 1,233 E $7.30 228 826 1,054 D 0600 - 0700 $10.50 276 1,088 1,364 E $10.85 285 1,220 1,505 F $10.85 289 1,168 1,457 F $10.85 286 1,129 1,415 F $7.30 247 908 1,155 D 0700 - 0800 $9.40 202 1,081 1,283 E $9.40 215 1,220 1,435 F $10.50 233 1,152 1,385 E $9.40 200 1,144 1,344 E $7.30 147 933 1,080 D 0800 - 0900 $7.30 128 1,047 1,175 D $7.30 155 1,110 1,265 E $7.30 136 1,133 1,269 E $7.30 120 1,091 1,211 E $5.65 130 843 973 C 0900 - 1000 $5.65 100 945 1,045 D $5.65 106 1,031 1,137 D $5.65 146 977 1,123 D $5.65 116 898 1,014 D $5.65 145 734 879 C AM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS 0400 - 0500 $3.15 155 447 602 B $3.15 162 438 600 B $3.15 160 452 612 B $3.15 169 464 633 B $3.15 116 363 479 B 0500 - 0600 $9.40 254 885 1,139 D $9.40 271 1,008 1,279 E $9.40 274 978 1,252 E $9.40 281 984 1,265 E $7.30 259 796 1,055 D 0600 - 0700 $10.50 224 1,049 1,273 E $10.85 285 1,205 1,490 F $10.85 288 1,142 1,430 F $10.85 289 1,141 1,430 F $7.30 212 925 1,137 D 0700 - 0800 $9.40 169 1,073 1,242 E $9.40 201 1,163 1,364 E $10.50 221 1,148 1,369 E $9.40 221 1,112 1,333 E $7.30 172 805 977 C 0800 - 0900 $7.30 113 849 962 C $7.30 97 1,140 1,237 E $7.30 162 1,078 1,240 E $7.30 137 1,059 1,196 D $5.65 132 764 896 C 0900 - 1000 $5.65 141 769 910 C $5.65 125 876 1,001 D $5.65 126 1,007 1,133 D $5.65 115 1,017 1,132 D $5.65 150 699 849 C AM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS 0400 - 0500 $3.15 103 226 329 A $3.15 179 463 642 B $3.15 170 425 595 B $3.15 162 366 528 B $3.15 115 279 394 A 0500 - 0600 $9.40 123 610 733 B $9.40 298 1,026 1,324 E $9.40 220 1,038 1,258 E $9.40 276 849 1,125 D $7.30 179 634 813 C 0600 - 0700 $10.50 85 610 695 B $10.85 288 1,214 1,502 F $10.85 223 1,235 1,458 F $10.85 220 1,113 1,333 E $7.30 190 744 934 C 0700 - 0800 $9.40 98 556 654 B $9.40 218 1,209 1,427 F $10.50 157 1,194 1,351 E $9.40 156 1,041 1,197 D $7.30 131 750 881 C 0800 - 0900 $7.30 122 544 666 B $7.30 163 1,103 1,266 E $7.30 145 1,106 1,251 E $7.30 96 968 1,064 D $5.65 91 597 688 B 0900 - 1000 $5.65 161 516 677 B $5.65 179 1,042 1,221 E $5.65 123 900 1,023 D $5.65 103 765 868 C $5.65 92 536 628 B AM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS 0400 - 0500 $3.15 178 402 580 B $3.15 182 376 558 B 0500 - 0600 $9.40 269 887 1,156 D $9.40 251 847 1,098 D 0600 - 0700 $10.50 269 1,061 1,330 E $10.85 293 1,151 1,444 F 0700 - 0800 $9.40 196 974 1,170 D $9.40 225 1,137 1,362 E 0800 - 0900 $7.30 115 1,019 1,134 D $7.30 116 1,121 1,237 E 0900 - 1000 $5.65 113 675 788 B $5.65 97 895 992 C Thursday 03/02/23 Friday 03/03/23Monday02/27/23 Tuesday 02/28/23 Wednesday 03/01/23 Wednesday 02/22/23 Thursday 02/23/23 Friday 02/24/23Monday02/20/23 Tuesday 02/21/23 Thursday 02/16/23 Friday 02/17/23Monday02/13/23 Tuesday 02/14/23 Wednesday 02/15/23 Wednesday 02/08/23 Thursday 02/09/23 Friday 02/10/23Monday02/06/23 Tuesday 02/07/23 Monday 01/30/23 Tuesday 01/31/23 Wednesday 02/01/23 Thursday 02/02/23 Friday 02/03/23 97 17 RCTC OPERATIONAL HIGHLIGHTS On-Road Operations RCTC Freeway Service Patrol responded to 69 calls during the month of February. Of those calls, 64 were to assist disabled vehicles, three calls to remove debris, and two were in response to accidents that affected the 91 EL. 98 18 FINANCIAL HIGHLIGHTS RCTC RCTC 91 Express Lanes Operating Statement 2/28/2023 Description Budget Dollar $ Percent (%) Operating revenues: Toll Revenue 39,714,788.20$ 38,377,333.33$ 1,337,454.87$ 3.5 Fee Revenue 3,637,794.93 4,319,200.00 (681,405.07) (15.8) Total operating revenues 43,352,583.13 42,696,533.33 656,049.80 1.5 Operating expenses: Salaries and Benefits 494,915.13 537,000.00 42,084.87 7.8 Legal Services 25,627.05 233,333.33 207,706.28 89.0 Advisory Services 31,696.38 50,666.67 18,970.29 37.4 Audit and Accounting Fees 31,096.00 25,000.00 (6,096.00) (24.4) Service Fees 4,735.12 8,666.67 3,931.55 45.4 Other Professional Services 286,417.92 830,000.00 543,582.08 65.5 Lease Expense 162,865.60 222,466.67 59,601.07 26.8 Operations 1,563,209.16 3,101,333.33 1,538,124.17 49.6 Utilities 29,957.40 48,400.00 18,442.60 38.1 Supplies and Materials 4,830.97 7,066.67 2,235.70 31.6 Membership and Subscription Fees 29,076.29 18,866.67 (10,209.62) (54.1) Office Equipment & Furniture (Non-Capital)- 53,333.33 53,333.33 100.0 Maintenance/Repairs 159,773.64 293,333.33 133,559.69 45.5 Training Seminars and Conferences 611.25 5,333.33 4,722.08 88.5 Transportation Expenses 414.23 1,933.33 1,519.10 78.6 Lodging 1,784.93 1,666.67 (118.26) (7.1) Meals 232.48 2,000.00 1,767.52 88.4 Other Staff Expenses 75.13 333.33 258.20 77.5 Advertising - 100,000.00 100,000.00 100.0 Program Management 41,250.82 34,933.33 (6,317.49) (18.1) Program Operations 1,072,925.77 5,559,133.33 4,486,207.56 80.7 Litigation Settlement - - - N/A Furniture & Equipment 4,160.23 50,000.00 45,839.77 91.7 Improvements - 26,666.67 26,666.67 100.0 Bad Debt Expense 596.41 - (596.41) N/A Total operating expenses 3,946,251.91 11,211,466.67 7,265,214.76 64.8 Operating income (loss)39,406,331.22 31,485,066.67 7,921,264.55 25.2 Nonoperating revenues (expenses): Interest Revenue 1,396,795.37 74,800.00 1,321,995.37 (1,767.4) Other Miscellaneous Revenue 42,562.81 - 42,562.81 N/A Loss on Refunding - - - N/A Principal Expense - - - N/A Interest Expense (12,357,470.72) (14,800,666.67) 2,443,195.95 (16.5) Total nonoperating revenues (expenses)(10,918,112.54) (14,725,866.67) 3,807,754.13 25.9 Transfers In 42.90 - 42.90 N/A Transfers Out (598,700.00) (829,800.00) 231,100.00 (27.9) Net income (loss) 27,889,561.58$ 15,929,400.00$ 11,960,161.58$ 75.1 1 Unaudited YTD as of : YTD Variance Actual1 99 19 JOINT AGENCY TRIP AND REVENUE STATISTICS JOINT AGENCY TRAFFIC STATISTICS MULTI AGENCY TRIP AND REVENUE STATISTICS MONTH ENDING February 28, 2023 MTD Transactions by Agency Transactions Using Both Segments % Using Both Segments Revenue Westbound OCTA 751,826 537,408 71%$2,151,379 RCTC 663,400 537,408 81%$3,015,365 Eastbound OCTA 746,442 485,902 65%$2,630,825 RCTC 584,074 485,902 83%$2,215,347 100 20 JOINT AGENCY PERFORMANCE MEASURES REPORTING REQUIREMENT REPORTING PERIOD PERFORMANCE STANDARD February 2023 PERFORMANCE Customer Service Service Level /Speed of Answer Monthly 80% answered within 60 seconds 84% answered within 60 seconds Abandon Percentage Monthly 4 % < 1% Customer Satisfaction Score Monthly 4.5 => 4.89 First Contact Resolution Monthly 85% of calls resolved on the first contact 96% Timeliness of Case Resolution Monthly 90% of cases resolved in one (1) business day 99% Monthly 98% of cases resolved within five (5) business days 100% Mail Performance Processing Returned Mail Monthly Per business day in which 90% of returned mail is processed within three (3) business days 100% Monthly Per Business Day in which 100% of returned mail is processed within five (5) Business Days 100% Research and resolve unidentified Payments Monthly 100% of all unidentified payments are completely and accurately resolved within five (5) business days 100% Payment Processing Monthly Per business day in which 100% of payments are processed within two (2) business days 100% Accounting Customer Refunds Processed Monthly Per Business Day in which 100% of all refunds are completely and accurately issued within five (5) Business Days 100% JOINT AGENCY TRANSPONDER DISTRIBUTION 101 21 At the end of February 2023, the 91 EL had 166,996 active customer accounts and 654,207 transponders classified as assigned. Number of Accounts by FY As of February 28, 2023 102 Orange County Transportation Authority Riverside County Transportation Commission Status Report March 2023 As of March 31, 2023 ATTACHMENT 3 103 2 Table of Contents Operations Overview OCTA ............................................................................................ 3 Traffic and Revenue Statistics for OCTA ......................................................................... 3 OCTA Traffic and Revenue Summary ............................................................................. 5 OCTA Peak-Hour Volumes .............................................................................................. 6 OCTA Eastbound Peak-Hour Volumes............................................................................ 6 OCTA Westbound Peak-Hour Volumes .......................................................................... 7 OCTA Operational Highlights .......................................................................................... 8 Financial Highlights OCTA............................................................................................... 9 Operations Overview RCTC ............................................................................................ 9 Traffic and Revenue Statistics for RCTC ....................................................................... 10 RCTC Traffic and Revenue Summary ........................................................................... 12 RCTC Peak-Hour Volumes ............................................................................................ 13 RCTC Eastbound Peak-Hour Volumes .......................................................................... 13 RCTC Westbound Peak-Hour Volumes ......................................................................... 14 RCTC Operational Highlights ......................................................................................... 17 Financial Highlights RCTC ............................................................................................ 18 Joint Agency Trip and Revenue Statistics ..................................................................... 19 Joint Agency Traffic Statistics ........................................................................................ 19 Joint Agency Performance Measures ............................................................................ 20 Joint Agency Transponder Distribution .......................................................................... 20 104 3 TRAFFIC AND REVENUE STATISTICS FOR OCTA OPERATIONS OVERVIEW OCTA Total traffic volume on the 91 Express Lanes (91 EL) for March 2023 was 1,703,261. This represents a daily average of 54,944 vehicles. This is a 0.7 percent increase in total traffic volume from the same period last year, which totaled 1,690,829. Potential toll revenue for March was $5,486,531, which represents an increase of 3.9 percent from the prior year’s total of $5,281,955. Carpool percentage for March was 22.7 percent as compared to the previous year’s rate of 22.4 percent. Month-to-date (MTD) traffic and revenue data is summarized in the table below. The following trip and revenue statistics tables represent all trips taken on the Orange County Transportation Authority (OCTA) 91 EL and associated potential revenue for the month of March 2023. Current MTD as of March 31, 2023 Trips MAR-23 MTD Actual MAR-22 MTD Actual Yr-to-Yr % Variance Full Toll Lanes 1,316,675 1,312,379 0.3% 3+ Lanes 386,586 378,450 2.1% Total Gross Trips 1,703,261 1,690,829 0.7% Revenue Full Toll Lanes $5,421,934 $5,218,400 3.9% 3+ Lanes $64,597 $63,555 1.6% Total Gross Revenue $5,486,531 $5,281,955 3.9% Average Revenue per Trip Average Full Toll Lanes $4.12 $3.98 3.5% Average 3+ Lanes $0.17 $0.17 0.0% Average Gross Revenue $3.22 $3.12 3.2% 105 4 The 2023 fiscal year-to-date (YTD) traffic volume decreased by 2.1 percent, and potential toll revenue increased by 0.7 percent when compared with the same period the prior year. YTD average revenue per trip is $3.18. Fiscal YTD traffic and revenue data are summarized in the table below. The following trip and revenue statistics tables represent all trips taken on the OCTA 91 EL and associated potential revenue for the months of July 2022 through March 2023. Fiscal Year (FY) 2022-23 YTD as of March 31, 2023 Trips FY 2022-23 YTD Actual (7/2022-3/2023) FY 2021-22 YTD Actual (7/2021-3/2022) Yr-to-Yr % Variance Full Toll Lanes 11,000,949 11,348,338 (3.1%) 3+ Lanes 3,420,083 3,374,613 1.3% Total Gross Trips 14,421,032 14,722,951 (2.1%) Revenue Full Toll Lanes $45,313,648 $45,057,881 0.6% 3+ Lanes $548,826 $469,372 16.9% Total Gross Revenue $45,862,474 $45,527,254 0.7% Average Revenue per Trip Average Full Toll Lanes $4.12 $3.97 3.8% Average 3+ Lanes $0.16 $0.14 14.3% Average Gross Revenue $3.18 $3.09 2.9% 106 5 OCTA Traffic and Revenue Summary The chart below reflects the total trips breakdown between full toll trips and high-occupancy vehicle (HOV3+) trips for FY 2022-23 on a monthly basis. The chart below reflects the gross potential revenue breakdown between full toll trips and HOV3+ trips for FY 2022-23 on a monthly basis. 107 6 OCTA PEAK-HOUR VOLUMES Peak-hour traffic in the eastbound and westbound directions reached or exceeded 90 percent of defined capacity 13 times during the month of March 2023. As demonstrated on the next chart, westbound peak-hour traffic volumes top out at 92 percent of defined capacity. OCTA EASTBOUND PEAK-HOUR VOLUMES EASTBOUND WEEKDAY PEAK VOLUME: PM Time Monday 02/27/23 Tuesday 02/28/23 Wednesday 03/01/23 Thursday 03/02/23 Friday 03/03/23 Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. 1400 - 1500 $5.30 414 2,979 88% $7.70 434 2,920 86% $8.60 445 2,687 79% 1500 - 1600 $7.45 381 2,342 69% $7.45 471 2,900 85% $8.15 444 2,654 78% 1600 - 1700 $6.50 438 2,941 87% $7.00 423 2,885 85% $6.95 392 2,227 66% 1700 - 1800 $5.40 475 2,967 87% $6.70 389 2,504 74% $6.95 381 1,995 59% 1800 - 1900 $4.05 455 2,061 61% $4.50 505 2,581 76% $6.95 535 2,382 70% 1900 - 2000 $3.95 445 1,745 51% $5.75 613 2,606 77% $6.45 681 2,613 77% PM Time Mond ay 03/06/23 Tues day 03/07/23 Wednesday 03/08/23 Thursday 03/09/23 Friday 03/10/23 Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. 1400 - 1500 $5.30 459 2,873 85% $5.30 441 2,962 87% $5.30 442 2,855 84% $7.70 480 2,997 88% $8.60 468 2,513 74% 1500 - 1600 $5.65 478 3,087 91% $5.75 425 2,401 71% $7.45 492 2,885 85% $7.45 476 2,942 87% $8.15 527 2,702 79% 1600 - 1700 $5.10 444 2,892 85% $5.25 405 2,828 83% $6.50 382 2,478 73% $7.00 457 2,891 85% $6.95 531 2,602 77% 1700 - 1800 $4.95 480 3,038 89% $4.90 336 1,655 49% $5.40 182 990 29% $6.70 437 2,940 86% $6.95 517 2,539 75% 1800 - 1900 $5.65 594 2,664 78% $4.05 574 2,798 82% $4.05 561 2,901 85% $4.50 603 2,822 83% $6.95 607 2,489 73% 1900 - 2000 $3.95 408 1,543 45% $3.95 671 2,855 84% $3.95 698 2,769 81% $5.75 687 2,831 83% $6.45 546 1,918 56% PM Time Mond ay 03/13/23 Tues day 03/14/23 Wednesday 03/15/23 Thursday 03/16/23 Friday 03/17/23 Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. 1400 - 1500 $5.30 374 2,625 77% $5.30 377 2,607 77% $5.30 387 2,749 81% $7.70 471 2,832 83% $8.60 462 2,891 85% 1500 - 1600 $5.65 470 2,885 85% $5.75 435 2,683 79% $7.45 448 2,732 80% $7.45 503 3,041 89% $8.15 498 2,933 86% 1600 - 1700 $5.10 445 3,031 89% $5.25 430 2,609 77% $6.50 422 2,896 85% $7.00 487 2,987 88% $6.95 538 2,877 85% 1700 - 1800 $4.95 465 2,900 85% $4.90 467 2,736 80% $5.40 488 2,858 84% $6.70 479 2,940 86% $6.95 535 2,972 87% 1800 - 1900 $5.65 562 2,842 84% $4.05 520 2,529 74% $4.05 470 2,340 69% $4.50 553 2,923 86% $6.95 631 2,709 80% 1900 - 2000 $3.95 436 1,681 49% $3.95 537 2,184 64% $3.95 367 1,459 43% $5.75 578 2,545 75% $6.45 533 1,975 58% PM Time Mond ay 03/20/23 Tues day 03/21/23 Wednesday 03/22/23 Thursday 03/23/23 Friday 03/24/23 Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. 1400 - 1500 $5.30 385 2,401 71% $5.30 377 2,378 70% $5.30 452 2,736 80% $7.70 511 2,978 88% $8.60 545 2,982 88% 1500 - 1600 $5.65 517 3,230 95% $5.75 441 2,582 76% $7.45 434 2,934 86% $7.45 471 2,881 85% $8.15 575 3,067 90% 1600 - 1700 $5.10 442 3,003 88% $5.25 416 2,582 76% $6.50 450 2,868 84% $7.00 426 2,732 80% $6.95 523 2,823 83% 1700 - 1800 $4.95 557 3,050 90% $4.90 454 2,422 71% $5.40 490 2,874 85% $6.70 474 2,821 83% $6.95 528 2,932 86% 1800 - 1900 $5.65 433 1,924 57% $4.05 554 2,383 70% $4.05 566 2,756 81% $4.50 585 2,894 85% $6.95 444 1,980 58% 1900 - 2000 $3.95 405 1,385 41% $3.95 349 1,333 39% $3.95 390 1,613 47% $5.75 654 2,775 82% $6.45 40 114 3% PM Time Mond ay 03/27/23 Tues day 03/28/23 Wednesday 03/29/23 Thursday 03/30/23 Friday 03/31/23 Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. 1400 - 1500 $5.30 465 2,684 79% $5.30 466 2,816 83% $5.30 411 2,461 72% $7.70 459 2,916 86% $8.60 514 2,808 83% 1500 - 1600 $5.65 470 2,887 85% $5.75 238 1,254 37% $7.45 448 2,987 88% $7.45 487 3,011 89% $8.15 514 2,914 86% 1600 - 1700 $5.10 468 2,919 86% $5.25 445 2,931 86% $6.50 442 2,811 83% $7.00 504 2,978 88% $6.95 500 2,926 86% 1700 - 1800 $4.95 447 2,892 85% $4.90 464 2,765 81% $5.40 456 2,817 83% $6.70 413 2,722 80% $6.95 506 2,832 83% 1800 - 1900 $5.65 589 2,724 80% $4.05 481 2,481 73% $4.05 444 2,145 63% $4.50 543 2,685 79% $6.95 666 2,777 82% 1900 - 2000 $3.95 430 1,638 48% $3.95 533 2,240 66% $3.95 405 1,528 45% $5.75 440 1,690 50% $6.45 589 2,046 60% 108 7 OCTA WESTBOUND PEAK-HOUR VOLUMES WESTBOUND WEEKDAY PEAK VOLUME: AM Time Monday 02/27/23 Tuesday 02/28/23 Wednesday 03/01/23 Thursday 03/02/23 Frida y 03/03/23 Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. 0400 - 0500 $3.15 394 1,138 33% $3.15 421 1,136 33% $3.25 384 1,043 31% 0500 - 0600 $5.10 714 2,314 68% $5.10 741 2,590 76% $5.00 580 2,112 62% 0600 - 0700 $5.30 646 3,021 89% $5.30 653 2,993 88% $5.25 599 2,667 78% 0700 - 0800 $5.80 570 2,777 82% $5.80 653 2,940 86% $5.80 561 2,473 73% 0800 - 0900 $5.30 288 2,233 66% $5.30 277 2,380 70% $5.25 259 2,028 60% 0900 - 1000 $4.20 217 1,922 57% $4.20 343 2,745 81% $4.35 325 2,102 62% AM Time Mond ay 03/06/23 Tues day 03/07/23 Wednesday 03/08/23 Thursday 03/09/23 Frida y 03/10/23 Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. 0400 - 0500 $3.15 431 1,225 36% $3.15 427 1,164 34% $3.15 430 1,193 35% $3.15 448 1,246 37% $3.25 329 967 28% 0500 - 0600 $5.10 685 2,558 75% $5.10 787 2,748 81% $5.10 772 2,757 81% $5.10 786 2,729 80% $5.00 554 1,956 58% 0600 - 0700 $5.30 623 3,059 90% $5.30 674 3,083 91% $5.30 667 3,097 91% $5.30 690 3,125 92% $5.25 506 2,305 68% 0700 - 0800 $5.80 542 2,714 80% $5.80 629 2,971 87% $5.80 647 3,091 91% $5.80 634 3,003 88% $5.80 515 2,441 72% 0800 - 0900 $5.30 348 2,454 72% $5.30 350 2,827 83% $5.30 361 2,702 79% $5.30 345 2,589 76% $5.25 311 2,092 62% 0900 - 1000 $4.20 304 2,548 75% $4.20 306 2,595 76% $4.20 337 2,499 74% $4.20 323 2,442 72% $4.35 340 2,021 59% AM Time Mond ay 03/13/23 Tues day 03/14/23 Wednesday 03/15/23 Thursday 03/16/23 Frida y 03/17/23 Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. 0400 - 0500 $3.15 393 1,149 34% $3.15 389 1,084 32% $3.15 364 1,016 30% $3.15 434 1,238 36% $3.25 351 980 29% 0500 - 0600 $5.10 735 2,597 76% $5.10 755 2,454 72% $5.10 691 2,241 66% $5.10 770 2,813 83% $5.00 635 2,292 67% 0600 - 0700 $5.30 688 2,883 85% $5.30 651 2,773 82% $5.30 684 2,823 83% $5.30 716 3,087 91% $5.25 629 2,644 78% 0700 - 0800 $5.80 608 2,805 83% $5.80 507 2,580 76% $5.80 601 2,806 83% $5.80 671 3,085 91% $5.80 585 2,558 75% 0800 - 0900 $5.30 321 2,484 73% $5.30 297 2,199 65% $5.30 281 2,466 73% $5.30 374 2,713 80% $5.25 290 2,135 63% 0900 - 1000 $4.20 302 2,214 65% $4.20 243 1,988 58% $4.20 289 2,202 65% $4.20 329 2,424 71% $4.35 348 2,471 73% AM Time Mond ay 03/20/23 Tues day 03/21/23 Wednesday 03/22/23 Thursday 03/23/23 Frida y 03/24/23 Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. 0400 - 0500 $3.15 445 1,206 35% $3.15 533 2,036 60% $3.15 436 1,196 35% $3.15 440 1,203 35% $3.25 356 988 29% 0500 - 0600 $5.10 776 2,616 77% $5.10 656 2,348 69% $5.10 734 2,558 75% $5.10 801 2,745 81% $5.00 635 2,253 66% 0600 - 0700 $5.30 657 2,876 85% $5.30 529 2,300 68% $5.30 688 2,828 83% $5.30 695 3,127 92% $5.25 638 2,634 77% 0700 - 0800 $5.80 687 2,981 88% $5.80 508 2,021 59% $5.80 557 2,691 79% $5.80 648 3,003 88% $5.80 570 2,524 74% 0800 - 0900 $5.30 372 2,624 77% $5.30 413 2,595 76% $5.30 336 2,463 72% $5.30 441 2,978 88% $5.25 338 2,069 61% 0900 - 1000 $4.20 365 2,414 71% $4.20 376 2,676 79% $4.20 309 2,161 64% $4.20 441 2,698 79% $4.35 395 2,095 62% AM Time Mond ay 03/27/23 Tues day 03/28/23 Wednesday 03/29/23 Thursday 03/30/23 Frida y 03/31/23 Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. 0400 - 0500 $3.15 388 1,133 33% $3.15 444 1,225 36% $3.15 394 1,092 32% $3.15 433 1,186 35% $3.25 327 937 28% 0500 - 0600 $5.10 697 2,579 76% $5.10 801 2,752 81% $5.10 745 2,482 73% $5.10 716 2,372 70% $5.00 607 2,081 61% 0600 - 0700 $5.30 676 2,964 87% $5.30 686 3,106 91% $5.30 628 2,719 80% $5.30 675 2,872 84% $5.25 580 2,568 76% 0700 - 0800 $5.80 606 2,797 82% $5.80 625 2,887 85% $5.80 513 2,408 71% $5.80 585 2,647 78% $5.80 491 2,282 67% 0800 - 0900 $5.30 371 2,410 71% $5.30 434 2,523 74% $5.30 392 2,379 70% $5.30 356 2,323 68% $5.25 329 2,003 59% 0900 - 1000 $4.20 378 2,175 64% $4.20 463 2,758 81% $4.20 356 2,339 69% $4.20 331 2,279 67% $4.35 406 2,090 61% 109 8 On-Road Operations OCTA Freeway Service Patrol responded to 80 calls during the month of March. Of those calls, 33 were to assist disabled vehicles, two were to remove debris, 20 were to tow vehicles, and 25 were to aid motorists in the 91 EL. OCTA OPERATIONAL HIGHLIGHTS 110 9 FINANCIAL HIGHLIGHTS OCTA Capital Asset Activity During the nine months ending March 31, 2023, capital asset activities included payments of $835,718 attributed to the Electronic Toll and Traffic Management system project and $297,339 attributed to the back-office system implementation project. 111 10 TRAFFIC AND REVENUE STATISTICS FOR RCTC OPERATIONS OVERVIEW RIVERSIDE COUNTY TRANSPORTATION COMMITTEE (RCTC) Total traffic volume on the 91 EL for March 2023 was 1,448,513. This represents a daily average of 46,726 vehicles. This is a one percent increase in total traffic volume from the same period last year which totaled 1,434,558. Potential toll revenue for March was $6,102,946 which represents an increase of 9.5 percent from the prior year’s total of $5,574,910. Carpool percentage for March was 22.3 percent as compared to the previous year’s rate of 21.2 percent. MTD traffic and revenue data is summarized in the table below. The following trip and revenue statistics tables represent all trips taken on the RCTC 91 EL and associated potential revenue for the month of March 2023. Current MTD as of March 31, 2023 Trips MAR-23 MTD Actual Stantec MTD Projected # Variance % Variance MAR-22 MTD Actual Yr-to-Yr % Variance Full Toll Lanes 1,126,110 958,000 168,110 17.5% 1,130,326 (0.4%) 3+ Lanes 322,403 353,714 (31,311) (8.9%) 304,232 6.0% Total Gross Trips 1,448,513 1,311,714 136,799 10.4% 1,434,558 1.0% Revenue Full Toll Lanes $6,049,623 $4,594,429 $1,455,195 31.7% $5,529,578 9.4% 3+ Lanes $53,322 $0 $53,322 $45,331 17.6% Total Gross Revenue $6,102,946 $4,594,429 $1,508,517 32.8% $5,574,910 9.5% Average Revenue per Trip Average Full Toll Lanes $5.37 $4.80 $0.57 11.9% $4.89 9.8% Average 3+ Lanes $0.17 $0.00 $0.17 $0.15 13.3% Average Gross Revenue $4.21 $3.50 $0.71 20.3% $3.89 8.2% 112 11 The 2023 fiscal YTD traffic volume decreased by 3.1 percent, and potential toll revenue increased by 4.5 percent when compared with the same period the prior year. YTD average revenue per trip is $4.04. Fiscal YTD traffic and revenue data are summarized in the table below. The following trip and revenue statistics tables represent all trips taken on the RCTC 91 EL and associated potential revenue for the months of July 2022 through March 2023. FY 2022-23 YTD as of March 31, 2023 Trips FY 2022-23 YTD Actual (7/2022-3/2023) Stantec YTD Projected # Variance % Variance FY 2021-22 YTD Actual (7/2021-3/2022) Yr-to-Yr % Variance Full Toll Lanes 9,373,591 8,162,600 1,210,991 14.8% 9,845,857 (4.8%) 3+ Lanes 2,776,692 2,969,286 (192,594) (6.5%) 2,689,818 3.2% Total Gross Trips 12,150,283 11,131,886 1,018,397 9.1% 12,535,675 (3.1%) Revenue Full Toll Lanes $48,697,748 $38,997,514 $9,700,234 24.9% $46,624,847 4.4% 3+ Lanes $423,587 $0 $423,587 $368,297 15.0% Total Gross Revenue $49,121,335 $38,997,514 $10,123,821 26.0% $46,993,144 4.5% Average Revenue per Trip Average Full Toll Lanes $5.20 $4.78 $0.42 8.8% $4.74 9.7% Average 3+ Lanes $0.15 $0.00 $0.15 $0.14 7.1% Average Gross Revenue $4.04 $3.50 $0.54 15.4% $3.75 7.7% 113 12 RCTC Traffic and Revenue Summary The chart below reflects the total trips broken down between full toll lanes and HOV3+ lanes for FY 2022-23 on a monthly basis. The chart below reflects the gross potential revenue breakdown between full toll lanes and HOV3+ lanes for FY 2022-23 on a monthly basis. 114 13 RCTC PEAK-HOUR VOLUMES In March no toll rates were adjusted. RCTC evaluates traffic volumes for peak-period hours and adjusts rates according to the toll rate policy. RCTC EASTBOUND PEAK-HOUR VOLUMES Eastbound PM Peak - County Line to McKinley PM Time Monday 02/27/23 Tuesday 02/28/23 Wednesd ay 03/01/23 Thursday 03/02/23 Friday 03/03/23 Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS 1400 - 1500 $10.65 224 1066 1,290 E $13.85 210 1,044 1,254 E $27.90 281 1,046 1,327 F 1500 - 1600 $13.40 209 751 960 C $17.30 262 946 1,208 E $27.60 267 962 1,229 E 1600 - 1700 $5.65 204 929 1,133 D $8.05 211 1,064 1,275 E $16.25 225 855 1,080 D 1700 - 1800 $5.65 217 891 1,108 D $5.65 219 944 1,163 D $7.35 206 592 798 B 1800 - 1900 $5.65 212 654 866 C $5.65 226 870 1,096 D $5.65 218 639 857 C 1900 - 2000 $4.45 184 496 680 B $5.65 272 900 1,172 D $4.45 327 870 1,197 D PM Time Monday 03/06/23 Tuesday 03/07/23 Wednesd ay 03/08/23 Thursday 03/09/23 Friday 03/10/23 Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS 1400 - 1500 $7.35 205 952 1,157 D $7.35 197 1,037 1,234 E $10.65 229 1,005 1,234 E $13.85 227 1,173 1,400 F $27.90 231 906 1,137 D 1500 - 1600 $8.05 240 983 1,223 E $10.20 231 902 1,133 D $13.40 264 954 1,218 E $17.30 272 942 1,214 E $27.60 308 813 1,121 D 1600 - 1700 $5.65 220 994 1,214 E $5.65 203 1,061 1,264 E $5.65 219 978 1,197 D $8.05 215 1,116 1,331 F $16.25 263 841 1,104 D 1700 - 1800 $5.65 204 943 1,147 D $5.65 172 730 902 C $5.65 101 566 667 B $5.65 246 1,041 1,287 E $7.35 271 838 1,109 D 1800 - 1900 $5.65 274 834 1,108 D $5.65 246 876 1,122 D $5.65 335 1,064 1,399 F $5.65 291 950 1,241 E $5.65 288 906 1,194 D 1900 - 2000 $2.40 199 481 680 B $4.45 316 823 1,139 D $4.45 284 807 1,091 D $5.65 308 928 1,236 E $4.45 249 685 934 C PM Time Monday 03/13/23 Tuesday 03/14/23 Wednesd ay 03/15/23 Thursday 03/16/23 Friday 03/17/23 Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS 1400 - 1500 $7.35 202 1,056 1,258 E $7.35 206 929 1,135 D $10.65 173 914 1,087 D $13.85 246 1,091 1,337 F $27.90 265 1,042 1,307 F 1500 - 1600 $8.05 253 968 1,221 E $10.20 228 818 1,046 D $13.40 184 840 1,024 D $17.30 267 1,027 1,294 E $27.60 321 1,015 1,336 F 1600 - 1700 $5.65 195 1,021 1,216 E $5.65 216 864 1,080 D $5.65 217 899 1,116 D $8.05 287 1,096 1,383 F $16.25 304 1,012 1,316 F 1700 - 1800 $5.65 220 940 1,160 D $5.65 225 851 1,076 D $5.65 211 807 1,018 D $5.65 247 1,037 1,284 E $7.35 268 1,039 1,307 F 1800 - 1900 $5.65 278 924 1,202 E $5.65 243 839 1,082 D $5.65 198 695 893 C $5.65 287 984 1,271 E $5.65 290 982 1,272 E 1900 - 2000 $2.40 174 529 703 B $4.45 249 684 933 C $4.45 154 370 524 B $5.65 262 753 1,015 D $4.45 247 683 930 C PM Time Monday 03/20/23 Tuesday 03/21/23 Wednesd ay 03/22/23 Thursday 03/23/23 Friday 03/24/23 Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS 1400 - 1500 $7.35 194 790 984 C $7.35 190 714 904 C $10.65 220 880 1,100 D $13.85 248 1,077 1,325 F $27.90 359 1,186 1,545 F 1500 - 1600 $8.05 282 987 1,269 E $10.20 233 705 938 C $13.40 253 878 1,131 D $17.30 289 975 1,264 E $27.60 347 1,120 1,467 F 1600 - 1700 $5.65 231 1,003 1,234 E $5.65 203 788 991 C $5.65 215 957 1,172 D $8.05 279 1,053 1,332 F $16.25 398 959 1,357 F 1700 - 1800 $5.65 254 847 1,101 D $5.65 184 697 881 C $5.65 232 843 1,075 D $5.65 231 1,052 1,283 E $7.35 359 1,032 1,391 F 1800 - 1900 $5.65 214 548 762 B $5.65 254 732 986 C $5.65 263 832 1,095 D $5.65 322 965 1,287 E $5.65 378 1,009 1,387 F 1900 - 2000 $2.40 179 372 551 B $4.45 158 452 610 B $4.45 184 491 675 B $5.65 336 898 1,234 E $4.45 139 503 642 B PM Time Monday 03/27/23 Tuesday 03/28/23 Wednesd ay 03/29/23 Thursday 03/30/23 Friday 03/31/23 Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS 1400 - 1500 $7.35 207 891 1,098 D $7.35 254 1,008 1,262 E $10.65 196 769 965 C $13.85 253 1,103 1,356 F $27.90 286 1,102 1,388 F 1500 - 1600 $8.05 243 977 1,220 E $10.20 173 594 767 B $13.40 229 906 1,135 D $17.30 280 890 1,170 D $27.60 334 1,093 1,427 F 1600 - 1700 $5.65 239 997 1,236 E $5.65 284 1,204 1,488 F $5.65 201 875 1,076 D $8.05 237 989 1,226 E $16.25 271 1,067 1,338 F 1700 - 1800 $5.65 245 985 1,230 E $5.65 239 1,000 1,239 E $5.65 214 831 1,045 D $5.65 212 871 1,083 D $7.35 300 1,015 1,315 F 1800 - 1900 $5.65 265 803 1,068 D $5.65 234 834 1,068 D $5.65 191 599 790 B $5.65 257 847 1,104 D $5.65 347 1,014 1,361 F 1900 - 2000 $2.40 209 510 719 B $4.45 252 754 1,006 D $4.45 175 416 591 B $5.65 199 471 670 B $4.45 309 700 1,009 D 115 14 Eastbound PM Peak - County Line to 15 SB Ontario PM Time Monday 02/27/23 Tuesday 02/28/23 Wednesd ay 03/01/23 Thursday 03/02/23 Friday 03/03/23 Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS 1400 - 1500 $5.65 128 777 905 C $5.65 118 827 945 C $5.65 103 700 803 C 1500 - 1600 $5.65 117 600 717 B $5.65 130 716 846 C $5.65 112 618 730 B 1600 - 1700 $5.65 114 653 767 B $5.65 115 671 786 B $3.15 132 513 645 B 1700 - 1800 $3.15 135 660 795 B $3.15 118 600 718 B $3.15 107 419 526 B 1800 - 1900 $3.15 140 478 618 B $3.15 156 567 723 B $3.15 115 395 510 B 1900 - 2000 $3.15 125 395 520 B $3.15 164 617 781 B $3.15 165 539 704 B PM Time Monday 03/06/23 Tuesday 03/07/23 Wednesd ay 03/08/23 Thursday 03/09/23 Friday 03/10/23 Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS 1400 - 1500 $5.65 116 730 846 C $5.65 124 753 877 C $5.65 114 723 837 C $5.65 127 772 899 C $5.65 124 588 712 B 1500 - 1600 $5.65 162 685 847 C $5.65 142 623 765 B $5.65 150 681 831 C $5.65 131 635 766 B $5.65 145 518 663 B 1600 - 1700 $3.15 115 608 723 B $5.65 97 653 750 B $5.65 121 619 740 B $5.65 126 601 727 B $3.15 128 492 620 B 1700 - 1800 $3.15 132 608 740 B $3.15 94 445 539 B $3.15 64 332 396 A $3.15 127 623 750 B $3.15 148 466 614 B 1800 - 1900 $3.15 165 547 712 B $3.15 157 651 808 C $3.15 189 789 978 C $3.15 154 570 724 B $3.15 164 558 722 B 1900 - 2000 $3.15 110 352 462 B $3.15 195 702 897 C $3.15 207 671 878 C $3.15 191 694 885 C $3.15 162 442 604 B PM Time Monday 03/13/23 Tuesday 03/14/23 Wednesd ay 03/15/23 Thursday 03/16/23 Friday 03/17/23 Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS 1400 - 1500 $5.65 111 686 797 B $5.65 140 710 850 C $5.65 99 669 768 B $5.65 115 681 796 B $5.65 119 682 801 C 1500 - 1600 $5.65 121 692 813 C $5.65 132 638 770 B $5.65 92 685 777 B $5.65 139 638 777 B $5.65 121 657 778 B 1600 - 1700 $3.15 126 570 696 B $5.65 125 581 706 B $5.65 113 635 748 B $5.65 134 630 764 B $3.15 126 636 762 B 1700 - 1800 $3.15 123 596 719 B $3.15 127 532 659 B $3.15 118 626 744 B $3.15 143 583 726 B $3.15 116 586 702 B 1800 - 1900 $3.15 146 573 719 B $3.15 155 536 691 B $3.15 128 535 663 B $3.15 130 574 704 B $3.15 152 610 762 B 1900 - 2000 $3.15 126 396 522 B $3.15 158 505 663 B $3.15 116 324 440 B $3.15 180 650 830 C $3.15 161 493 654 B PM Time Mon day 03/20/23 Tuesd ay 03/21/23 Wednes day 03/22/23 Thursd ay 03/23/23 Frid ay 03/24/23 Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS 1400 - 1500 $5.65 112 625 737 B $5.65 90 577 667 B $5.65 109 650 759 B $5.65 124 769 893 C $5.65 138 711 849 C 1500 - 1600 $5.65 135 732 867 C $5.65 126 566 692 B $5.65 131 714 845 C $5.65 123 704 827 C $5.65 145 710 855 C 1600 - 1700 $3.15 138 656 794 B $5.65 114 558 672 B $5.65 137 620 757 B $5.65 145 608 753 B $3.15 153 577 730 B 1700 - 1800 $3.15 147 625 772 B $3.15 127 507 634 B $3.15 138 586 724 B $3.15 107 604 711 B $3.15 147 610 757 B 1800 - 1900 $3.15 123 374 497 B $3.15 155 532 687 B $3.15 141 633 774 B $3.15 149 615 764 B $3.15 183 557 740 B 1900 - 2000 $3.15 103 332 435 B $3.15 78 329 407 B $3.15 100 379 479 B $3.15 181 602 783 B $3.15 62 276 338 A PM Time Monday 03/27/23 Tuesday 03/28/23 Wednesd ay 03/29/23 Thursday 03/30/23 Friday 03/31/23 Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS 1400 - 1500 $5.65 140 709 849 C $5.65 119 718 837 C $5.65 118 618 736 B $5.65 143 747 890 C $5.65 154 654 808 C 1500 - 1600 $5.65 139 684 823 C $5.65 92 419 511 B $5.65 133 716 849 C $5.65 140 676 816 C $5.65 140 685 825 C 1600 - 1700 $3.15 135 588 723 B $5.65 157 779 936 C $5.65 109 623 732 B $5.65 139 589 728 B $3.15 131 620 751 B 1700 - 1800 $3.15 112 609 721 B $3.15 131 579 710 B $3.15 121 597 718 B $3.15 108 552 660 B $3.15 157 602 759 B 1800 - 1900 $3.15 147 589 736 B $3.15 137 560 697 B $3.15 125 496 621 B $3.15 153 558 711 B $3.15 167 579 746 B 1900 - 2000 $3.15 120 380 500 B $3.15 139 636 775 B $3.15 120 359 479 B $3.15 122 387 509 B $3.15 164 443 607 B 116 15 RCTC WESTBOUND PEAK-HOUR VOLUMES Westbound AM Peak - McKinley to County Line AM Time Monday 02/27/23 Tuesday 02/28/23 Wednesd ay 03/01/23 Thursday 03/02/23 Friday 03/03/23 Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS 0400 - 0500 $2.40 177 351 528 B $2.40 220 378 598 B $2.40 198 328 526 B 0500 - 0600 $11.65 412 840 1,252 E $9.85 404 932 1,336 E $5.65 304 786 1,090 D 0600 - 0700 $19.05 390 1,171 1,561 F $18.00 418 1,208 1,626 F $10.90 377 1,147 1,524 F 0700 - 0800 $16.35 350 1,129 1,479 F $15.30 371 1,233 1,604 F $8.35 346 975 1,321 E 0800 - 0900 $10.10 188 954 1,142 D $9.05 189 1,023 1,212 E $5.65 140 813 953 C 0900 - 1000 $5.65 129 804 933 C $5.65 191 1,134 1,325 E $4.45 197 847 1,044 D AM Time Monday 03/06/23 Tuesday 03/07/23 Wednesd ay 03/08/23 Thursday 03/09/23 Friday 03/10/23 Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS 0400 - 0500 $2.40 196 382 578 B $2.40 210 385 595 B $2.40 215 371 586 B $2.40 230 428 658 B $2.40 175 320 495 B 0500 - 0600 $11.65 374 934 1,308 E $11.65 431 1,000 1,431 F $11.65 436 1,004 1,440 F $9.85 439 1,031 1,470 F $5.65 317 716 1,033 D 0600 - 0700 $19.45 408 1,219 1,627 F $19.05 439 1,264 1,703 F $19.05 420 1,257 1,677 F $18.00 422 1,290 1,712 F $10.90 304 842 1,146 D 0700 - 0800 $15.60 303 835 1,138 D $16.35 414 1,278 1,692 F $16.35 422 1,339 1,761 F $15.30 389 1,255 1,644 F $8.35 307 888 1,195 D 0800 - 0900 $8.35 270 1,328 1,598 F $10.10 232 1,378 1,610 F $10.10 198 1,295 1,493 F $9.05 214 1,181 1,395 F $5.65 196 861 1,057 D 0900 - 1000 $5.65 230 1,368 1,598 F $5.65 164 1,176 1,340 E $5.65 178 1,065 1,243 E $5.65 173 1,133 1,306 E $4.45 157 813 970 C AM Time Monday 03/13/23 Tuesday 03/14/23 Wednesd ay 03/15/23 Thursday 03/16/23 Friday 03/17/23 Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS 0400 - 0500 $2.40 207 407 614 B $2.40 190 346 536 B $2.40 183 348 531 B $2.40 232 400 632 B $2.40 182 304 486 B 0500 - 0600 $11.65 413 1,035 1,448 F $11.65 418 843 1,261 E $11.65 345 715 1,060 D $9.85 448 1,018 1,466 F $5.65 368 867 1,235 E 0600 - 0700 $19.45 434 1,107 1,541 F $19.05 382 1,018 1,400 F $19.05 371 1,032 1,403 F $18.00 431 1,201 1,632 F $10.90 391 983 1,374 F 0700 - 0800 $15.60 385 1,265 1,650 F $16.35 317 1,080 1,397 F $16.35 373 1,092 1,465 F $15.30 394 1,303 1,697 F $8.35 360 973 1,333 E 0800 - 0900 $8.35 199 1,163 1,362 F $10.10 171 802 973 C $10.10 196 1,146 1,342 E $9.05 255 1,367 1,622 F $5.65 151 867 1,018 D 0900 - 1000 $5.65 149 841 990 C $5.65 126 830 956 C $5.65 166 949 1,115 D $5.65 197 1,171 1,368 F $4.45 172 835 1,007 D AM Time Monday 03/20/23 Tuesday 03/21/23 Wednesd ay 03/22/23 Thursday 03/23/23 Friday 03/24/23 Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS 0400 - 0500 $2.40 220 376 596 B $2.40 205 439 644 B $2.40 208 375 583 B $2.40 230 382 612 B $2.40 178 325 503 B 0500 - 0600 $11.65 425 1,020 1,445 F $11.65 385 908 1,293 E $11.65 383 834 1,217 E $9.85 404 1,027 1,431 F $5.65 358 799 1,157 D 0600 - 0700 $19.45 434 1,077 1,511 F $19.05 367 939 1,306 E $19.05 380 980 1,360 F $18.00 426 1,192 1,618 F $10.90 358 974 1,332 E 0700 - 0800 $15.60 451 1,152 1,603 F $16.35 376 983 1,359 F $16.35 343 1,082 1,425 F $15.30 402 1,204 1,606 F $8.35 308 953 1,261 E 0800 - 0900 $8.35 227 1,218 1,445 F $10.10 273 1,250 1,523 F $10.10 204 1,020 1,224 E $9.05 311 1,358 1,669 F $5.65 201 904 1,105 D 0900 - 1000 $5.65 214 912 1,126 D $5.65 264 1,251 1,515 F $5.65 174 782 956 C $5.65 245 1,218 1,463 F $4.45 232 785 1,017 D AM Time Monday 03/27/23 Tuesday 03/28/23 Wednesd ay 03/29/23 Thursday 03/30/23 Friday 03/31/23 Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS 0400 - 0500 $2.40 204 402 606 B $2.40 225 411 636 B $2.40 199 376 575 B $2.40 216 396 612 B $2.40 178 342 520 B 0500 - 0600 $11.65 389 988 1,377 F $11.65 434 1,014 1,448 F $11.65 381 843 1,224 E $9.85 406 842 1,248 E $5.65 333 789 1,122 D 0600 - 0700 $19.45 439 1,211 1,650 F $19.05 422 1,238 1,660 F $19.05 358 957 1,315 E $18.00 378 1,014 1,392 F $10.90 328 989 1,317 E 0700 - 0800 $15.60 378 1,154 1,532 F $16.35 408 1,324 1,732 F $16.35 336 902 1,238 E $15.30 369 1,110 1,479 F $8.35 312 938 1,250 E 0800 - 0900 $8.35 228 955 1,183 D $10.10 257 1,229 1,486 F $10.10 236 1,042 1,278 E $9.05 241 1,038 1,279 E $5.65 197 815 1,012 D 0900 - 1000 $5.65 188 835 1,023 D $5.65 225 1,138 1,363 F $5.65 202 1,014 1,216 E $5.65 192 952 1,144 D $4.45 211 736 947 C 117 16 Westbound AM Peak - I-15 North to County Line AM Time Monday 02/27/23 Tuesday 02/28/23 Wednesd ay 03/01/23 Thursday 03/02/23 Friday 03/03/23 Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS 0400 - 0500 $3.15 176 434 610 B $3.15 183 430 613 B $3.15 141 363 504 B 0500 - 0600 $9.40 268 837 1,105 D $9.40 265 920 1,185 D $7.30 233 837 1,070 D 0600 - 0700 $10.85 267 1,064 1,331 E $10.85 275 1,224 1,499 F $7.30 234 961 1,195 D 0700 - 0800 $10.50 206 1,117 1,323 E $9.40 245 1,264 1,509 F $7.30 183 883 1,066 D 0800 - 0900 $7.30 104 971 1,075 D $7.30 134 1,167 1,301 E $5.65 121 853 974 C 0900 - 1000 $5.65 90 766 856 C $5.65 125 1,115 1,240 E $5.65 126 753 879 C AM Time Monday 03/06/23 Tuesday 03/07/23 Wednesd ay 03/08/23 Thursday 03/09/23 Friday 03/10/23 Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS 0400 - 0500 $3.15 175 467 642 B $3.15 189 443 632 B $3.15 187 457 644 B $3.15 160 440 600 B $3.15 142 406 548 B 0500 - 0600 $9.40 263 921 1,184 D $9.40 290 970 1,260 E $9.40 270 1,003 1,273 E $9.40 269 1,007 1,276 E $7.30 195 695 890 C 0600 - 0700 $10.50 281 1,173 1,454 F $10.85 304 1,237 1,541 F $10.85 301 1,201 1,502 F $10.85 286 1,151 1,437 F $7.30 217 864 1,081 D 0700 - 0800 $9.40 211 1,152 1,363 E $9.40 248 1,192 1,440 F $10.50 248 1,210 1,458 F $9.40 235 1,121 1,356 E $7.30 151 840 991 C 0800 - 0900 $7.30 161 1,116 1,277 E $7.30 181 1,100 1,281 E $7.30 136 1,118 1,254 E $7.30 145 1,104 1,249 E $5.65 145 800 945 C 0900 - 1000 $5.65 134 937 1,071 D $5.65 101 996 1,097 D $5.65 136 911 1,047 D $5.65 151 1,023 1,174 D $5.65 131 712 843 C AM Time Monday 03/13/23 Tuesday 03/14/23 Wednesd ay 03/15/23 Thursday 03/16/23 Friday 03/17/23 Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS 0400 - 0500 $3.15 168 437 605 B $3.15 182 417 599 B $3.15 188 364 552 B $3.15 173 419 592 B $3.15 132 376 508 B 0500 - 0600 $9.40 260 898 1,158 D $9.40 263 915 1,178 D $9.40 260 830 1,090 D $9.40 278 930 1,208 E $7.30 215 785 1,000 C 0600 - 0700 $10.50 303 1,019 1,322 E $10.85 311 1,062 1,373 E $10.85 269 1,004 1,273 E $10.85 304 1,117 1,421 F $7.30 252 900 1,152 D 0700 - 0800 $9.40 197 1,018 1,215 E $9.40 206 1,055 1,261 E $10.50 227 1,054 1,281 E $9.40 235 1,187 1,422 F $7.30 171 893 1,064 D 0800 - 0900 $7.30 118 1,022 1,140 D $7.30 146 1,108 1,254 E $7.30 153 1,036 1,189 D $7.30 153 1,124 1,277 E $5.65 114 840 954 C 0900 - 1000 $5.65 113 740 853 C $5.65 97 770 867 C $5.65 128 869 997 C $5.65 119 924 1,043 D $5.65 130 703 833 C AM Time Monday 03/20/23 Tuesday 03/21/23 Wednesd ay 03/22/23 Thursday 03/23/23 Friday 03/24/23 Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS 0400 - 0500 $3.15 175 440 615 B $3.15 177 424 601 B $3.15 190 437 627 B $3.15 190 419 609 B $3.15 138 356 494 B 0500 - 0600 $9.40 274 922 1,196 D $9.40 276 919 1,195 D $9.40 250 853 1,103 D $9.40 298 966 1,264 E $7.30 218 809 1,027 D 0600 - 0700 $10.50 288 1,083 1,371 E $10.85 263 903 1,166 D $10.85 228 1,063 1,291 E $10.85 294 1,148 1,442 F $7.30 238 903 1,141 D 0700 - 0800 $9.40 229 1,054 1,283 E $9.40 205 788 993 C $10.50 222 985 1,207 E $9.40 241 1,202 1,443 F $7.30 158 888 1,046 D 0800 - 0900 $7.30 118 1,044 1,162 D $7.30 150 1,016 1,166 D $7.30 149 1,013 1,162 D $7.30 173 1,232 1,405 F $5.65 108 839 947 C 0900 - 1000 $5.65 97 734 831 C $5.65 113 855 968 C $5.65 97 802 899 C $5.65 141 924 1,065 D $5.65 138 765 903 C AM Time Monday 03/27/23 Tuesday 03/28/23 Wednesd ay 03/29/23 Thursday 03/30/23 Friday 03/31/23 Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS 0400 - 0500 $3.15 174 436 610 B $3.15 188 447 635 B $3.15 189 431 620 B $3.15 185 445 630 B $3.15 132 353 485 B 0500 - 0600 $9.40 251 959 1,210 E $9.40 285 1,014 1,299 E $9.40 268 875 1,143 D $9.40 262 808 1,070 D $7.30 209 746 955 C 0600 - 0700 $10.50 287 1,078 1,365 E $10.85 294 1,242 1,536 F $10.85 274 992 1,266 E $10.85 302 1,117 1,419 F $7.30 256 886 1,142 D 0700 - 0800 $9.40 203 1,033 1,236 E $9.40 217 1,122 1,339 E $10.50 201 953 1,154 D $9.40 225 1,007 1,232 E $7.30 164 789 953 C 0800 - 0900 $7.30 144 967 1,111 D $7.30 141 1,100 1,241 E $7.30 177 942 1,119 D $7.30 149 991 1,140 D $5.65 134 801 935 C 0900 - 1000 $5.65 138 878 1,016 D $5.65 158 966 1,124 D $5.65 130 811 941 C $5.65 127 838 965 C $5.65 135 712 847 C 118 17 On-Road Operations RCTC Freeway Service Patrol responded to 69 calls during the month of March. Of those calls, 58 were to assist disabled vehicles, five calls to remove debris, and six were in response to accidents that affected the 91 EL. RCTC OPERATIONAL HIGHLIGHTS 119 18 RCTC 91 Express Lanes Operating Statement FINANCIAL HIGHLIGHTS RCTC YTD as of : 3/31/2023 YTD Variance Description Actual1 Budget Dollar $ Percent (%) Operating revenues: Toll Revenue $ 45,504,827.42 $ 43,174,500.00 $ 2,330,327.42 5.4 Fee Revenue 4,240,523.79 4,859,100.00 (618,576.21) (12.7) Total operating revenues 49,745,351.21 48,033,600.00 1,711,751.21 3.6 Operating expenses: Salaries and Benefits 558,553.94 604,125.00 45,571.06 7.5 Legal Services 28,795.80 94,950.00 66,154.20 69.7 Advisory Services 32,885.88 57,000.00 24,114.12 42.3 Audit and Accounting Fees 31,096.00 28,125.00 (2,971.00) (10.6) Service Fees 4,735.12 9,750.00 5,014.88 51.4 Other Professional Services 402,445.87 933,750.00 531,304.13 56.9 Lease Expense 193,240.41 250,275.00 57,034.59 22.8 Operations 1,849,430.51 3,489,000.00 1,639,569.49 47.0 Utilities 34,507.83 54,450.00 19,942.17 36.6 Supplies and Materials 4,911.08 7,950.00 3,038.92 38.2 Membership and Subscription Fees 29,076.29 21,225.00 (7,851.29) (37.0) Office Equipment & Furniture (Non-Capital) - 60,000.00 60,000.00 100.0 Maintenance/Repairs 184,509.46 330,000.00 145,490.54 44.1 Training Seminars and Conferences 611.25 6,000.00 5,388.75 89.8 Transportation Expenses 469.97 2,175.00 1,705.03 78.4 Lodging 1,784.93 1,875.00 90.07 4.8 Meals 232.48 2,250.00 2,017.52 89.7 Other Staff Expenses 75.13 375.00 299.87 80.0 Advertising - 112,500.00 112,500.00 100.0 Program Management 49,217.12 39,300.00 (9,917.12) (25.2) Program Operations 1,380,965.39 6,254,025.00 4,873,059.61 77.9 Litigation Settlement - - - N/A Furniture & Equipment 4,160.23 56,250.00 52,089.77 92.6 Improvements - 30,000.00 30,000.00 100.0 Bad Debt Expense 601.65 - (601.65) N/A Total operating expenses 4,792,306.34 12,445,350.00 7,653,043.66 61.5 Operating income (loss) 44,953,044.87 35,588,250.00 9,364,794.87 26.3 Nonoperating revenues (expenses): Interest Revenue 2,292,105.60 84,150.00 2,207,955.60 (2,623.8) Other Miscellaneous Revenue 42,543.79 - 42,543.79 N/A Loss on Refunding - - - N/A Principal Expense - - - N/A Interest Expense (18,451,244.48) (16,650,750.00) (1,800,494.48) 10.8 Total nonoperating revenues (expenses) (16,116,595.09) (16,566,600.00) 450,004.91 2.7 Transfers In 42.90 - 42.90 N/A Transfers Out (598,700.00) (933,525.00) 334,825.00 (35.9) Net income (loss) $ 28,237,792.68 $ 18,088,125.00 $ 10,149,667.68 56.1 1 Unaudited 120 19 JOINT AGENCY TRIP AND REVENUE STATISTICS MULTI AGENCY TRIP AND REVENUE STATISTICS MONTH ENDING March 31, 2023 MTD Transactions by Agency Transactions Using Both Segments % Using Both Segments Revenue Westbound OCTA 863,544 617,210 71% $2,489,503.00 RCTC 772,958 617,210 80% $3,475,372.80 Eastbound OCTA 839,717 546,134 65% $2,997,028.15 RCTC 675,555 546,134 81% $2,627,573.05 JOINT AGENCY TRAFFIC STATISTICS 121 20 JOINT AGENCY PERFORMANCE MEASURES REPORTING REQUIREMENT REPORTING PERIOD PERFORMANCE STANDARD MARCH 2023 PERFORMANCE Customer Service Service Level /Speed of Answer Monthly 80% answered within 60 seconds 86.66% answered within 60 seconds Abandon Percentage Monthly 4 % < 1% Customer Satisfaction Score Monthly 4.5 => 4.92 First Contact Resolution Monthly 85% of calls resolved on the first contact 95% Timeliness of Case Resolution Monthly 90% of cases resolved in one (1) business day 99% Monthly 98% of cases resolved within five (5) business days 100% Mail Performance Processing Returned Mail Monthly Per business day in which 90% of returned mail is processed within three (3) business days 100% Monthly Per Business Day in which 100% of returned mail is processed within five (5) Business Days 100% Research and resolve unidentified Payments Monthly 100% of all unidentified payments are completely and accurately resolved within five (5) business days 100% Payment Processing Monthly Per business day in which 100% of payments are processed within two (2) business days 100% Accounting Customer Refunds Processed Monthly Per Business Day in which 100% of all refunds are completely and accurately issued within five (5) Business Days 100% JOINT AGENCY TRANSPONDER DISTRIBUTION 122 21 At the end of March 2023, the 91 EL had 167,896 active customer accounts and 658,173 transponders classified as assigned. Number of Accounts by FY As of March 31, 2023 123 Orange County Transportation Authority Riverside County Transportation Commission Status Report April 2023 As of April 30, 2023 ATTACHMENT 4 124 2 Table of Contents Operations Overview OCTA ................................................................................................. 3 Traffic and Revenue Statistics for OCTA ............................................................................... 3 OCTA Traffic and Revenue Summary ................................................................................ 5 OCTA Peak-Hour Volumes .................................................................................................... 6 OCTA Eastbound Peak-Hour Volumes .................................................................................. 6 OCTA Westbound Peak-Hour Volumes ................................................................................. 7 OCTA Operational Highlights ................................................................................................ 8 Financial Highlights OCTA ..................................................................................................... 9 Operations Overview RCTC ................................................................................................ 10 Traffic and Revenue Statistics for RCTC ............................................................................. 10 RCTC Traffic and Revenue Summary .............................................................................. 12 RCTC Peak-Hour Volumes .................................................................................................. 13 RCTC Eastbound Peak-Hour Volumes ................................................................................ 13 RCTC Westbound Peak-Hour Volumes ............................................................................... 15 RCTC Operational Highlights.............................................................................................. 17 Financial Highlights RCTC ................................................................................................... 18 Joint Agency Trip and Revenue Statistics ............................................................................ 19 Joint Agency Traffic Statistics .............................................................................................. 19 Joint Agency Performance Measures .................................................................................. 20 Joint Agency Transponder Distribution ................................................................................ 20 125 3 TRAFFIC AND REVENUE STATISTICS FOR OCTA OPERATIONS OVERVIEW OCTA Total traffic volume on the 91 Express Lanes (91 EL) for April 2023 was 1,754,336. This represents a daily average of 58,478 vehicles. This is a 2.9 percent increase in total traffic volume from the same period last year, which totaled 1,704,360. Potential toll revenue for April was $5,409,331, which represents an increase of 3.4 percent from the prior year’s total of $5,229,916. Carpool percentage for April was 24.5 percent as compared to the previous year’s rate of 23.5 percent. Month-to-date (MTD) traffic and revenue data is summarized in the table below. The following trip and revenue statistics tables represent all trips taken on the Orange County Transportation Authority (OCTA) 91 EL and associated potential revenue for the month of April 2023. Current MTD as of April 30, 2023 Trips APR-23 MTD Actual APR-22 MTD Actual Yr-to-Yr % Variance Full Toll Lanes 1,324,562 1,304,675 1.5% 3+ Lanes 429,774 399,685 7.5% Total Gross Trips 1,754,336 1,704,360 2.9% Revenue Full Toll Lanes $5,352,241 $5,173,225 3.5% 3+ Lanes $57,090 $56,691 0.7% Total Gross Revenue $5,409,331 $5,229,916 3.4% Average Revenue per Trip Average Full Toll Lanes $4.04 $3.97 1.8% Average 3+ Lanes $0.13 $0.14 (7.1%) Average Gross Revenue $3.08 $3.07 0.3% 126 4 The 2023 fiscal year-to-date (YTD) traffic volume decreased by 1.5 percent, and potential toll revenue increased by one percent when compared with the same period the prior year. YTD average revenue per trip is $3.17. Fiscal YTD traffic and revenue data are summarized in the table below. The following trip and revenue statistics tables represent all trips taken on the OCTA 91 EL and associated potential revenue for the months of July 2022 through April 2023. Fiscal Year (FY) 2022-23 YTD as of April 30, 2023 Trips FY 2022-23 YTD Actual (7/2022-4/2023) FY 2021-22 YTD Actual (7/2021-4/2022) Yr-to-Yr % Variance Full Toll Lanes 12,325,511 12,653,013 (2.6%) 3+ Lanes 3,849,857 3,774,298 2.0% Total Gross Trips 16,175,368 16,427,311 (1.5%) Revenue Full Toll Lanes $50,665,889 $50,231,106 0.9% 3+ Lanes $605,916 $526,063 15.2% Total Gross Revenue $51,271,805 $50,757,170 1.0% Average Revenue per Trip Average Full Toll Lanes $4.11 $3.97 3.5% Average 3+ Lanes $0.16 $0.14 14.3% Average Gross Revenue $3.17 $3.09 2.6% 127 5 OCTA Traffic and Revenue Summary The chart below reflects the total trips breakdown between full toll trips and high-occupancy vehicle (HOV3+) trips for FY 2022-23 on a monthly basis. The chart below reflects the gross potential revenue breakdown between full toll trips and HOV3+ trips for FY 2022-23 on a monthly basis. 128 6 OCTA PEAK-HOUR VOLUMES Peak-hour traffic in the eastbound and westbound directions reached or exceeded 90 percent of defined capacity 24 times during the month of April 2023. As demonstrated on the next chart, westbound peak-hour traffic volumes top out at 94 percent of defined capacity. OCTA EASTBOUND PEAK-HOUR VOLUMES EASTBOUND WEEKDAY PEAK VOLUME: PM Time Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. 1400 - 1500 $5.30 452 2,784 82% $5.30 450 2,844 84% $5.30 471 2,968 87% $7.70 445 2,844 84% $8.60 548 2,879 85% 1500 - 1600 $5.65 520 2,966 87% $5.75 513 2,873 85% $7.45 460 2,592 76% $7.45 513 2,911 86% $8.15 613 3,026 89% 1600 - 1700 $5.10 502 3,086 91%$5.25 475 2,838 83%$6.50 482 3,116 92%$7.00 517 2,880 85% $6.95 538 2,722 80% 1700 - 1800 $4.95 517 3,052 90%$4.90 455 2,802 82% $5.40 507 2,970 87% $6.70 524 2,879 85% $6.95 565 2,734 80% 1800 - 1900 $5.65 513 2,457 72% $4.05 555 2,828 83% $4.05 560 2,838 83% $4.50 472 2,488 73% $6.95 515 1,888 56% 1900 - 2000 $3.95 395 1,464 43% $3.95 622 2,384 70% $3.95 631 2,624 77% $5.75 711 2,914 86% $6.45 565 1,691 50% PM Time Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. 1400 - 1500 $5.30 429 2,309 68% $5.30 484 2,955 87%$5.30 488 3,090 91%$7.70 463 2,947 87% $8.60 491 2,923 86% 1500 - 1600 $5.65 451 2,790 82% $5.75 483 2,858 84% $7.45 480 2,906 85% $7.45 499 2,990 88% $8.15 530 2,953 87% 1600 - 1700 $5.10 452 2,800 82% $5.25 416 2,824 83% $6.50 455 2,877 85%$7.00 481 3,052 90%$6.95 495 2,748 81% 1700 - 1800 $4.95 452 2,830 83% $4.90 429 2,922 86% $5.40 457 2,839 84% $6.70 454 2,971 87% $6.95 502 2,853 84% 1800 - 1900 $5.65 579 2,729 80%$4.05 594 3,110 91%$4.05 528 2,728 80% $4.50 524 2,778 82% $6.95 626 2,693 79% 1900 - 2000 $3.95 501 1,970 58% $3.95 570 2,456 72% $3.95 644 2,717 80% $5.75 611 2,625 77% $6.45 553 1,986 58% PM Time Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. 1400 - 1500 $5.30 463 2,908 86%$5.30 483 3,081 91%$5.30 447 2,937 86% $7.70 446 2,981 88% $8.60 480 2,911 86% 1500 - 1600 $5.65 490 3,004 88% $5.75 480 3,035 89%$7.45 493 3,170 93%$7.45 489 2,855 84% $8.15 547 2,884 85% 1600 - 1700 $5.10 471 2,939 86%$5.25 439 3,091 91% $6.50 480 3,047 90%$7.00 393 2,444 72% $6.95 531 2,831 83% 1700 - 1800 $4.95 501 2,977 88% $4.90 488 2,891 85% $5.40 452 2,940 86% $6.70 526 3,004 88% $6.95 507 2,846 84% 1800 - 1900 $5.65 579 2,857 84% $4.05 580 2,924 86% $4.05 540 2,951 87% $4.50 526 2,924 86% $6.95 671 2,844 84% 1900 - 2000 $3.95 466 1,602 47% $3.95 519 2,171 64% $3.95 646 2,718 80% $5.75 618 2,720 80% $6.45 585 2,043 60% PM Time Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. 1400 - 1500 $5.30 417 2,733 80% $5.30 414 2,906 85%$5.30 481 3,067 90% $7.70 472 3,062 90%$8.60 495 2,822 83% 1500 - 1600 $5.65 507 3,026 89% $5.75 500 2,882 85% $7.45 479 2,861 84%$7.45 486 3,061 90%$8.15 541 2,929 86% 1600 - 1700 $5.10 432 2,826 83% $5.25 438 2,922 86% $6.50 419 2,794 82% $7.00 454 2,921 86% $6.95 508 2,907 86% 1700 - 1800 $4.95 489 2,937 86% $4.90 461 2,971 87% $5.40 455 2,945 87% $6.70 501 2,850 84% $6.95 512 2,902 85% 1800 - 1900 $5.65 575 2,858 84%$4.05 602 3,084 91%$4.05 527 2,847 84% $4.50 571 2,931 86% $6.95 636 2,680 79% 1900 - 2000 $3.95 362 1,516 45% $3.95 524 2,251 66% $3.95 594 2,549 75% $5.75 663 2,793 82% $6.45 551 1,941 57% Thursday 04/27/23 Friday 04/28/23 Thursday 04/20/23 Friday 04/21/23 Monday 04/24/23 Tuesday 04/25/23 Wednesday 04/26/23 Thursday 04/13/23 Friday 04/14/23 Monday 04/17/23 Tuesday 04/18/23 Wednesday 04/19/23 Thursday 04/06/23 Friday 04/07/23 Monday 04/10/23 Tuesday 04/11/23 Wednesday 04/12/23 Monday 04/03/23 Tuesday 04/04/23 Wednesday 04/05/23 129 7 OCTA WESTBOUND PEAK-HOUR VOLUMES WESTBOUND WEEKDAY PEAK VOLUME: AM Time Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. 0400 - 0500 $3.15 409 1,128 33% $3.15 411 1,134 33% $3.15 421 1,147 34% $3.15 415 1,112 33% $3.25 299 808 24% 0500 - 0600 $5.10 707 2,574 76% $5.10 804 2,594 76% $5.10 782 2,576 76% $5.10 767 2,605 77% $5.00 602 2,095 62% 0600 - 0700 $5.30 594 2,815 83%$5.30 610 3,107 91% $5.30 653 3,097 91%$5.30 640 2,976 88% $5.25 521 2,329 69% 0700 - 0800 $5.80 606 2,873 85% $5.80 572 2,918 86% $5.80 567 2,973 87% $5.80 563 2,831 83% $5.80 448 1,986 58% 0800 - 0900 $5.30 348 2,475 73% $5.30 372 2,635 78% $5.30 331 2,498 73% $5.30 370 2,347 69% $5.25 341 1,784 52% 0900 - 1000 $4.20 371 2,213 65% $4.20 364 2,309 68% $4.20 421 2,373 70% $4.20 434 2,287 67% $4.35 400 1,955 58% AM Time Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. 0400 - 0500 $3.15 410 1,139 34% $3.15 430 1,192 35% $3.15 445 1,204 35% $3.15 427 1,193 35% $3.25 338 969 29% 0500 - 0600 $5.10 698 2,566 75% $5.10 797 2,825 83% $5.10 814 2,697 79% $5.10 781 2,612 77% $5.00 723 2,450 72% 0600 - 0700 $5.30 595 2,895 85%$5.30 695 3,123 92%$5.30 640 3,007 88% $5.30 586 2,907 86% $5.25 641 2,729 80% 0700 - 0800 $5.80 579 2,779 82% $5.80 534 2,862 84% $5.80 590 2,903 85% $5.80 575 2,845 84% $5.80 491 2,326 68% 0800 - 0900 $5.30 401 2,546 75% $5.30 350 2,864 84% $5.30 345 2,634 77% $5.30 381 2,796 82% $5.25 331 2,113 62% 0900 - 1000 $4.20 423 2,470 73% $4.20 376 2,535 75% $4.20 366 2,443 72% $4.20 406 2,719 80% $4.35 365 1,990 59% AM Time Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. 0400 - 0500 $3.15 417 1,213 36% $3.15 430 1,214 36% $3.15 455 1,203 35% $3.15 390 1,020 30% $3.25 376 1,015 30% 0500 - 0600 $5.10 801 2,859 84% $5.10 811 2,791 82% $5.10 820 2,759 81% $5.10 857 2,888 85% $5.00 702 2,461 72% 0600 - 0700 $5.30 680 3,065 90% $5.30 629 3,100 91% $5.30 679 3,115 92% $5.30 645 3,136 92%$5.25 628 2,722 80% 0700 - 0800 $5.80 698 2,920 86%$5.80 644 3,090 91%$5.80 668 2,997 88% $5.80 721 3,003 88% $5.80 573 2,418 71% 0800 - 0900 $5.30 410 2,910 86% $5.30 372 2,908 86% $5.30 367 2,817 83% $5.30 392 2,768 81% $5.25 341 2,156 63% 0900 - 1000 $4.20 399 2,750 81% $4.20 336 2,631 77% $4.20 392 2,575 76% $4.20 351 2,608 77% $4.35 354 2,084 61% AM Time Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. 0400 - 0500 $3.15 445 1,255 37% $3.15 428 1,229 36% $3.15 458 1,218 36% $3.15 439 1,183 35% $3.25 373 1,036 30% 0500 - 0600 $5.10 741 2,746 81% $5.10 849 2,813 83% $5.10 775 2,463 72% $5.10 821 2,750 81% $5.00 704 2,436 72% 0600 - 0700 $5.30 676 3,185 94% $5.30 681 3,062 90%$5.30 620 2,805 83% $5.30 658 3,012 89% $5.25 625 2,777 82% 0700 - 0800 $5.80 653 2,771 82% $5.80 615 2,442 72% $5.80 681 2,839 84% $5.80 636 2,960 87% $5.80 503 2,546 75% 0800 - 0900 $5.30 391 2,916 86% $5.30 421 2,805 83% $5.30 447 2,925 86% $5.30 378 2,593 76% $5.25 295 2,169 64% 0900 - 1000 $4.20 399 2,689 79% $4.20 401 2,909 86% $4.20 386 2,752 81% $4.20 334 2,616 77% $4.35 328 2,195 65% Thursday 04/27/23 Friday 04/28/23 Thursday 04/20/23 Friday 04/21/23 Monday 04/24/23 Tuesday 04/25/23 Wednesday 04/26/23 Thursday 04/13/23 Friday 04/14/23 Monday 04/17/23 Tuesday 04/18/23 Wednesday 04/19/23 Thursday 04/06/23 Friday 04/07/23 Monday 04/10/23 Tuesday 04/11/23 Wednesday 04/12/23 Monday 04/03/23 Tuesday 04/04/23 Wednesday 04/05/23 130 8 On-Road Operations OCTA Freeway Service Patrol responded to 59 calls during the month of April. Of those calls, 18 were to assist disabled vehicles, two were to remove debris, 22 were to tow vehicles, and 17 were to aid motorists in the 91 EL. OCTA OPERATIONAL HIGHLIGHTS 131 9 FINANCIAL HIGHLIGHTS OCTA Capital Asset Activity During the ten months ending April 30, 2023, capital asset activities included payments of $835,718 attributed to the Electronic Toll and Traffic Management system project and $297,339 attributed to the back-office system implementation project. 132 10 TRAFFIC AND REVENUE STATISTICS FOR RCTC OPERATIONS OVERVIEW RCTC Total traffic volume on the 91 EL for April 2023 was 1,518,081. This represents a daily average of 50,603 vehicles. This is a 6.2 percent increase in total traffic volume from the same period last year which totaled 1,428,830. Potential toll revenue for April was $6,168,435 which represents an increase of 13.2 percent from the prior year’s total of $5,448,783. Carpool percentage for April was 23.6 percent as compared to the previous year’s rate of 22.3 percent. MTD traffic and revenue data is summarized in the table below. The following trip and revenue statistics tables represent all trips taken on the Riverside County Transportation Commission (RCTC) 91 EL and associated potential revenue for the month of April 2023. Current MTD as of April 30, 2023 Trips APR-23 MTD Actual Stantec MTD Projected # Variance % Variance APR-22 MTD Actual Yr-to-Yr % Variance Full Toll Lanes 1,159,308 955,571 203,737 21.3% 1,110,498 4.4% 3+ Lanes 358,773 351,429 7,344 2.1% 318,332 12.7% Total Gross Trips 1,518,081 1,307,000 211,081 16.2% 1,428,830 6.2% Revenue Full Toll Lanes $6,122,221 $4,568,571 $1,553,650 34.0% $5,408,117 13.2% 3+ Lanes $46,214 $0 $46,214 $40,666 13.6% Total Gross Revenue $6,168,435 $4,568,571 $1,599,864 35.0% $5,448,783 13.2% Average Revenue per Trip Average Full Toll Lanes $5.28 $4.78 $0.50 10.5%$4.87 8.4% Average 3+ Lanes $0.13 $0.00 $0.13 $0.13 0.0% Average Gross Revenue $4.06 $3.50 $0.56 16.0%$3.81 6.6% 133 11 The 2023 fiscal YTD traffic volume decreased by 2.1 percent, and potential toll revenue increased by 5.4 percent when compared with the same period the prior year. YTD average revenue per trip is $4.05. Fiscal YTD traffic and revenue data are summarized in the table below. The following trip and revenue statistics tables represent all trips taken on the RCTC 91 EL and associated potential revenue for the months of July 2022 through April 2023. FY 2022-23 YTD as of April 30, 2023 Trips FY 2022-23 YTDActual (7/2022-4/2023) Stantec YTD Projected # Variance % Variance FY 2021-22 YTD Actual (7/2021-4/2022) Yr-to-Yr % Variance Full Toll Lanes 10,532,899 9,118,171 1,414,728 15.5% 10,956,355 (3.9%) 3+ Lanes 3,135,465 3,320,714 (185,249)(5.6%)3,008,150 4.2% Total Gross Trips 13,668,364 12,438,885 1,229,479 9.9% 13,964,505 (2.1%) Revenue Full Toll Lanes $54,819,969 $43,566,086 $11,253,884 25.8% $52,032,964 5.4% 3+ Lanes $469,800 $0 $469,800 $408,963 14.9% Total Gross Revenue $55,289,770 $43,566,086 $11,723,684 26.9% $52,441,927 5.4% Average Revenue per Trip Average Full Toll Lanes $5.20 $4.78 $0.42 8.8%$4.75 9.5% Average 3+ Lanes $0.15 $0.00 $0.15 $0.14 7.1% Average Gross Revenue $4.05 $3.50 $0.55 15.7%$3.76 7.7% 134 12 RCTC Traffic and Revenue Summary The chart below reflects the total trips broken down between full toll lanes and HOV3+ lanes for FY 2022-23 on a monthly basis. The chart below reflects the gross potential revenue breakdown between full toll lanes and HOV3+ lanes for FY 2022-23 on a monthly basis. 135 13 RCTC PEAK-HOUR VOLUMES In April, several toll rates were adjusted. RCTC evaluates traffic volumes for peak-period hours and adjusts rates according to the toll rate policy. RCTC EASTBOUND PEAK-HOUR VOLUMES Eastbound PM Peak - County Line to McKinley PM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS 1400 - 1500 $7.35 211 971 1,182 D $7.35 204 1069 1,273 E $10.65 254 1080 1,334 F $13.85 254 1,189 1,443 F $27.90 304 1,002 1,306 F 1500 - 1600 $8.05 253 1044 1,297 E $10.20 270 927 1,197 D $13.40 239 966 1,205 E $17.30 315 1,082 1,397 F $27.60 355 1,048 1,403 F 1600 - 1700 $5.65 224 1018 1,242 E $5.65 233 983 1,216 E $5.65 278 1071 1,349 F $8.05 278 1,089 1,367 F $16.25 250 950 1,200 D 1700 - 1800 $5.65 224 910 1,134 D $5.65 201 916 1,117 D $5.65 242 994 1,236 E $5.65 279 996 1,275 E $7.35 265 942 1,207 E 1800 - 1900 $5.65 221 798 1,019 D $5.65 267 916 1,183 D $5.65 254 926 1,180 D $5.65 219 883 1,102 D $5.65 216 576 792 B 1900 - 2000 $2.40 156 431 587 B $4.45 274 784 1,058 D $4.45 293 894 1,187 D $5.65 324 996 1,320 F $4.45 255 532 787 B PM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS 1400 - 1500 $7.35 235 941 1,176 D $7.35 227 1,144 1,371 F $10.65 249 1,117 1,366 F $13.85 259 1,103 1,362 F $27.90 286 1,112 1,398 F 1500 - 1600 $8.05 278 1,088 1,366 F $10.20 265 983 1,248 E $13.40 291 1,029 1,320 F $17.30 277 989 1,266 E $27.60 284 1,031 1,315 F 1600 - 1700 $5.65 242 1,019 1,261 E $5.65 230 1,086 1,316 F $5.65 240 1,056 1,296 E $8.05 278 1,193 1,471 F $16.25 255 976 1,231 E 1700 - 1800 $5.65 236 996 1,232 E $5.65 199 1,012 1,211 E $5.65 218 1,042 1,260 E $5.65 232 1,097 1,329 F $7.35 247 1,076 1,323 F 1800 - 1900 $5.65 283 881 1,164 D $5.65 288 975 1,263 E $5.65 255 823 1,078 D $5.65 266 1,055 1,321 F $5.65 301 949 1,250 E 1900 - 2000 $2.40 283 730 1,013 D $4.45 273 817 1,090 D $4.45 310 911 1,221 E $5.65 299 1,042 1,341 F $4.45 253 791 1,044 D PM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS 1400 - 1500 $7.35 196 996 1,192 D $7.35 234 1,102 1,336 F $10.65 226 1,068 1,294 E $13.85 241 1,166 1,407 F $27.90 300 1,097 1,397 F 1500 - 1600 $8.05 249 1,008 1,257 E $10.20 259 1,059 1,318 F $13.40 278 1,004 1,282 E $17.30 283 1,011 1,294 E $27.60 313 977 1,290 E 1600 - 1700 $5.65 234 948 1,182 D $5.65 240 1,004 1,244 E $5.65 250 1,048 1,298 E $8.05 239 1,116 1,355 F $16.25 290 967 1,257 E 1700 - 1800 $5.65 226 955 1,181 D $5.65 223 947 1,170 D $5.65 214 1,017 1,231 E $5.65 259 1,139 1,398 F $7.35 236 1,067 1,303 F 1800 - 1900 $5.65 246 849 1,095 D $5.65 285 884 1,169 D $5.65 255 960 1,215 E $5.65 285 1,029 1,314 F $5.65 340 1,003 1,343 F 1900 - 2000 $2.40 198 491 689 B $4.45 249 691 940 C $4.45 265 820 1,085 D $5.65 282 964 1,246 E $4.45 286 797 1,083 D PM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS 1400 - 1500 $7.35 224 1,065 1,289 E $7.35 226 1,142 1,368 F $10.65 243 1,104 1,347 F $13.85 246 1,222 1,468 F $27.90 300 1,210 1,510 F 1500 - 1600 $8.05 268 958 1,226 E $10.20 278 1,045 1,323 F $13.40 258 986 1,244 E $17.30 259 1,032 1,291 E $27.60 317 1,041 1,358 F 1600 - 1700 $5.65 207 923 1,130 D $5.65 245 1,016 1,261 E $5.65 242 1,003 1,245 E $8.05 235 1,150 1,385 F $16.25 266 1,078 1,344 F 1700 - 1800 $5.65 224 979 1,203 E $5.65 243 1,032 1,275 E $5.65 239 1,011 1,250 E $5.65 241 1,109 1,350 F $7.35 300 1,116 1,416 F 1800 - 1900 $5.65 299 966 1,265 E $5.65 287 958 1,245 E $5.65 288 901 1,189 D $5.65 296 1,034 1,330 F $5.65 268 780 1,048 D 1900 - 2000 $2.40 160 487 647 B $4.45 231 721 952 C $4.45 272 826 1,098 D $5.65 321 1,014 1,335 F $4.45 355 948 1,303 F Friday 04/28/23 04/17/23 Tuesday 04/18/23 Thursday 04/27/23 04/03/23 Tuesday 04/04/23 Thursday Thursday 04/20/23 Friday 04/21/23 04/13/23 Friday 04/14/23 Monday 04/24/23 Tuesday 04/25/23 Wednesday 04/26/23 Wednesday 04/19/23Monday Thursday 04/06/23 Friday 04/07/23Monday Monday 04/10/23 Tuesday 04/11/23 Wednesday 04/12/23 Wednesday 04/05/23 136 14 Eastbound PM Peak - County Line to 15 SB Ontario PM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS 1400 - 1500 $5.65 132 702 834 C $5.65 127 682 809 C $5.65 140 763 903 C $5.65 165 759 924 C $5.65 167 639 806 C 1500 - 1600 $5.65 166 656 822 C $5.65 161 668 829 C $5.65 155 622 777 B $5.65 155 685 840 C $5.65 171 660 831 C 1600 - 1700 $3.15 127 674 801 C $5.65 147 639 786 B $5.65 136 677 813 C $5.65 152 683 835 C $3.15 166 541 707 B 1700 - 1800 $3.15 157 638 795 B $3.15 164 651 815 C $3.15 158 708 866 C $3.15 163 649 812 C $3.15 167 552 719 B 1800 - 1900 $3.15 147 530 677 B $3.15 178 623 801 C $3.15 182 614 796 B $3.15 152 570 722 B $3.15 162 352 514 B 1900 - 2000 $3.15 107 377 484 B $3.15 199 588 787 B $3.15 204 590 794 B $3.15 214 678 892 C $3.15 172 341 513 B PM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS 1400 - 1500 $5.65 132 579 711 B $5.65 169 790 959 C $5.65 141 755 896 C $5.65 140 700 840 C $5.65 141 664 805 C 1500 - 1600 $5.65 141 716 857 C $5.65 146 680 826 C $5.65 147 713 860 C $5.65 137 640 777 B $5.65 171 649 820 C 1600 - 1700 $3.15 151 626 777 B $5.65 132 624 756 B $5.65 151 649 800 B $5.65 135 649 784 B $3.15 143 596 739 B 1700 - 1800 $3.15 143 625 768 B $3.15 105 647 752 B $3.15 134 603 737 B $3.15 150 593 743 B $3.15 122 611 733 B 1800 - 1900 $3.15 154 569 723 B $3.15 170 692 862 C $3.15 166 561 727 B $3.15 145 636 781 B $3.15 175 570 745 B 1900 - 2000 $3.15 151 450 601 B $3.15 156 630 786 B $3.15 215 680 895 C $3.15 176 664 840 C $3.15 157 445 602 B PM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS 1400 - 1500 $5.65 126 705 831 C $5.65 127 832 959 C $5.65 126 761 887 C $5.65 129 769 898 C $5.65 124 713 837 C 1500 - 1600 $5.65 163 694 857 C $5.65 143 717 860 C $5.65 138 764 902 C $5.65 122 609 731 B $5.65 154 607 761 B 1600 - 1700 $3.15 139 591 730 B $5.65 132 645 777 B $5.65 132 606 738 B $5.65 117 603 720 B $3.15 147 590 737 B 1700 - 1800 $3.15 146 625 771 B $3.15 130 619 749 B $3.15 128 617 745 B $3.15 139 714 853 C $3.15 138 573 711 B 1800 - 1900 $3.15 150 658 808 C $3.15 149 649 798 B $3.15 144 627 771 B $3.15 149 700 849 C $3.15 177 577 754 B 1900 - 2000 $3.15 124 380 504 B $3.15 152 513 665 B $3.15 180 669 849 C $3.15 178 642 820 C $3.15 157 443 600 B PM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS 1400 - 1500 $5.65 123 718 841 C $5.65 147 746 893 C $5.65 136 763 899 C $5.65 129 789 918 C $5.65 124 650 774 B 1500 - 1600 $5.65 161 727 888 C $5.65 133 700 833 C $5.65 130 674 804 C $5.65 151 680 831 C $5.65 144 559 703 B 1600 - 1700 $3.15 105 628 733 B $5.65 118 617 735 B $5.65 118 612 730 B $5.65 127 659 786 B $3.15 158 577 735 B 1700 - 1800 $3.15 124 637 761 B $3.15 141 604 745 B $3.15 141 631 772 B $3.15 147 633 780 B $3.15 140 585 725 B 1800 - 1900 $3.15 152 636 788 B $3.15 154 654 808 C $3.15 160 641 801 C $3.15 154 692 846 C $3.15 133 401 534 B 1900 - 2000 $3.15 111 349 460 B $3.15 150 512 662 B $3.15 154 594 748 B $3.15 182 653 835 C $3.15 173 518 691 B Wednesday 04/26/23 Thursday 04/27/23 Friday 04/28/23Monday 04/24/23 Tuesday 04/25/23 Thursday 04/20/23 Friday 04/21/23Monday04/17/23 Tuesday 04/18/23 Wednesday 04/19/23 Wednesday 04/12/23 Thursday 04/13/23 Friday 04/14/23Monday04/10/23 Tuesday 04/11/23 Monday 04/03/23 Tuesday 04/04/23 Wednesday 04/05/23 Thursday 04/06/23 Friday 04/07/23 137 15 RCTC WESTBOUND PEAK-HOUR VOLUMES Westbound AM Peak - McKinley to County Line AM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS 0400 - 0500 $2.40 196 369 565 B $2.40 214 373 587 B $2.40 214 363 577 B $2.40 194 401 595 B $2.40 162 271 433 B 0500 - 0600 $11.65 383 986 1,369 F $11.65 442 988 1,430 F $11.65 428 960 1,388 F $9.85 442 945 1,387 F $5.65 314 806 1,120 D 0600 - 0700 $19.45 405 1293 1,698 F $19.05 407 1269 1,676 F $19.05 415 1286 1,701 F $18.00 409 1,207 1,616 F $10.90 300 880 1,180 D 0700 - 0800 $15.60 366 1310 1,676 F $16.35 387 1285 1,672 F $16.35 395 1295 1,690 F $15.30 361 1,188 1,549 F $8.35 256 769 1,025 D 0800 - 0900 $8.35 202 1144 1,346 E $10.10 204 1192 1,396 F $10.10 207 1121 1,328 E $9.05 201 1,010 1,211 E $5.65 179 734 913 C 0900 - 1000 $5.65 144 813 957 C $5.65 163 989 1,152 D $5.65 196 987 1,183 D $5.65 179 893 1,072 D $4.45 170 730 900 C AM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS 0400 - 0500 $2.40 218 354 572 B $2.40 208 391 599 B $2.40 206 410 616 B $2.40 223 413 636 B $2.40 189 344 533 B 0500 - 0600 $11.65 360 975 1,335 E $11.65 434 1,018 1,452 F $11.65 445 1,062 1,507 F $9.85 454 1,006 1,460 F $5.65 397 950 1,347 E 0600 - 0700 $19.45 386 1,245 1,631 F $19.05 422 1,261 1,683 F $19.05 414 1,287 1,701 F $18.00 354 1,266 1,620 F $10.90 359 1,111 1,470 F 0700 - 0800 $15.60 393 1,226 1,619 F $16.35 372 1,265 1,637 F $16.35 379 1,263 1,642 F $15.30 304 1,338 1,642 F $8.35 306 957 1,263 E 0800 - 0900 $8.35 218 1,213 1,431 F $10.10 244 1,468 1,712 F $10.10 242 1,282 1,524 F $9.05 222 1,180 1,402 F $5.65 176 882 1,058 D 0900 - 1000 $5.65 208 1,023 1,231 E $5.65 173 1,158 1,331 E $5.65 205 994 1,199 D $5.65 188 1,249 1,437 F $4.45 187 846 1,033 D AM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS 0400 - 0500 $2.40 214 444 658 B $2.40 225 388 613 B $2.40 233 377 610 B $2.40 136 234 370 A $2.40 186 336 522 B 0500 - 0600 $11.65 475 1,156 1,631 F $11.65 458 1,024 1,482 F $11.65 471 1,036 1,507 F $9.85 508 1,141 1,649 F $5.65 406 956 1,362 F 0600 - 0700 $19.45 420 1,218 1,638 F $19.05 401 1,265 1,666 F $19.05 429 1,252 1,681 F $18.00 434 1,266 1,700 F $10.90 388 1,070 1,458 F 0700 - 0800 $15.60 403 1,216 1,619 F $16.35 447 1,355 1,802 F $16.35 437 1,350 1,787 F $15.30 433 1,319 1,752 F $8.35 367 972 1,339 E 0800 - 0900 $8.35 211 1,403 1,614 F $10.10 264 1,414 1,678 F $10.10 223 1,315 1,538 F $9.05 213 1,312 1,525 F $5.65 196 962 1,158 D 0900 - 1000 $5.65 227 1,290 1,517 F $5.65 171 1,147 1,318 E $5.65 215 1,120 1,335 E $5.65 189 1,143 1,332 E $4.45 211 1,049 1,260 E AM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS 0400 - 0500 $2.40 245 432 677 B $2.40 231 401 632 B $2.40 237 395 632 B $2.40 220 353 573 B $2.40 219 361 580 B 0500 - 0600 $11.65 433 1,091 1,524 F $11.65 489 1,090 1,579 F $11.65 442 965 1,407 F $9.85 454 1,080 1,534 F $5.65 407 983 1,390 F 0600 - 0700 $19.45 440 1,300 1,740 F $19.05 408 1,242 1,650 F $19.05 423 1,327 1,750 F $18.00 440 1,250 1,690 F $10.90 385 1,152 1,537 F 0700 - 0800 $15.60 416 1,256 1,672 F $16.35 441 1,316 1,757 F $16.35 469 1,247 1,716 F $15.30 408 1,304 1,712 F $8.35 305 1,102 1,407 F 0800 - 0900 $8.35 251 1,351 1,602 F $10.10 265 1,314 1,579 F $10.10 279 1,451 1,730 F $9.05 229 1,170 1,399 F $5.65 140 1,045 1,185 D 0900 - 1000 $5.65 206 1,229 1,435 F $5.65 205 1,301 1,506 F $5.65 217 1,268 1,485 F $5.65 167 1,133 1,300 E $4.45 147 906 1,053 D Friday 04/28/23 04/17/23 Tuesday 04/18/23 Thursday 04/27/23 04/03/23 Tuesday 04/04/23 Thursday Thursday 04/20/23 Friday 04/21/23 04/13/23 Friday 04/14/23 Monday 04/24/23 Tuesday 04/25/23 Wednesday 04/26/23 Wednesday 04/19/23Monday Thursday 04/06/23 Friday 04/07/23Monday Monday 04/10/23 Tuesday 04/11/23 Wednesday 04/12/23 Wednesday 04/05/23 138 16 Westbound AM Peak - I-15 North to County Line AM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS 0400 - 0500 $3.15 184 446 630 B $3.15 175 424 599 B $3.15 171 415 586 B $3.15 162 394 556 B $3.15 125 285 410 B 0500 - 0600 $9.40 261 889 1,150 D $9.40 270 938 1,208 E $9.40 263 931 1,194 D $9.40 276 952 1,228 E $7.30 194 711 905 C 0600 - 0700 $10.50 263 1067 1,330 E $10.85 293 1156 1,449 F $10.85 307 1136 1,443 F $10.85 276 1,109 1,385 E $7.30 224 826 1,050 D 0700 - 0800 $9.40 240 1095 1,335 E $9.40 237 1153 1,390 E $10.50 221 1126 1,347 E $9.40 224 1,050 1,274 E $7.30 160 713 873 C 0800 - 0900 $7.30 142 939 1,081 D $7.30 176 1040 1,216 E $7.30 166 1048 1,214 E $7.30 174 980 1,154 D $5.65 128 668 796 B 0900 - 1000 $5.65 141 719 860 C $5.65 163 823 986 C $5.65 157 856 1,013 D $5.65 165 722 887 C $5.65 180 638 818 C AM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS 0400 - 0500 $3.15 179 418 597 B $3.15 184 431 615 B $3.15 178 416 594 B $3.15 194 429 623 B $3.15 128 386 514 B 0500 - 0600 $9.40 283 962 1,245 E $9.40 273 1,060 1,333 E $9.40 301 941 1,242 E $9.40 264 950 1,214 E $7.30 258 862 1,120 D 0600 - 0700 $10.50 296 1,046 1,342 E $10.85 294 1,201 1,495 F $10.85 292 1,141 1,433 F $10.85 228 1,177 1,405 F $7.30 245 893 1,138 D 0700 - 0800 $9.40 176 1,062 1,238 E $9.40 206 1,139 1,345 E $10.50 240 1,110 1,350 E $9.40 188 1,209 1,397 E $7.30 173 833 1,006 D 0800 - 0900 $7.30 122 1,031 1,153 D $7.30 129 1,054 1,183 D $7.30 134 1,103 1,237 E $7.30 142 1,111 1,253 E $5.65 158 789 947 C 0900 - 1000 $5.65 130 844 974 C $5.65 125 851 976 C $5.65 142 918 1,060 D $5.65 132 936 1,068 D $5.65 160 766 926 C AM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS 0400 - 0500 $3.15 193 449 642 B $3.15 178 448 626 B $3.15 199 467 666 B $3.15 173 417 590 B $3.15 139 393 532 B 0500 - 0600 $9.40 284 972 1,256 E $9.40 282 1,020 1,302 E $9.40 296 987 1,283 E $9.40 330 1,025 1,355 E $7.30 253 839 1,092 D 0600 - 0700 $10.50 304 1,188 1,492 F $10.85 300 1,272 1,572 F $10.85 331 1,192 1,523 F $10.85 302 1,238 1,540 F $7.30 279 967 1,246 E 0700 - 0800 $9.40 202 1,122 1,324 E $9.40 227 1,222 1,449 F $10.50 239 1,123 1,362 E $9.40 248 1,159 1,407 F $7.30 198 877 1,075 D 0800 - 0900 $7.30 141 1,158 1,299 E $7.30 165 1,239 1,404 F $7.30 142 1,114 1,256 E $7.30 167 1,006 1,173 D $5.65 143 884 1,027 D 0900 - 1000 $5.65 125 920 1,045 D $5.65 143 938 1,081 D $5.65 150 919 1,069 D $5.65 136 992 1,128 D $5.65 135 776 911 C AM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS 0400 - 0500 $3.15 167 467 634 B $3.15 175 460 635 B $3.15 179 461 640 B $3.15 157 411 568 B $3.15 140 389 529 B 0500 - 0600 $9.40 290 1,002 1,292 E $9.40 302 1,007 1,309 E $9.40 289 993 1,282 E $9.40 297 1,004 1,301 E $7.30 253 836 1,089 D 0600 - 0700 $10.50 287 1,169 1,456 F $10.85 299 1,200 1,499 F $10.85 339 1,238 1,577 F $10.85 291 1,201 1,492 F $7.30 252 996 1,248 E 0700 - 0800 $9.40 257 1,174 1,431 F $9.40 256 1,225 1,481 F $10.50 273 1,179 1,452 F $9.40 221 1,155 1,376 E $7.30 148 866 1,014 D 0800 - 0900 $7.30 155 1,128 1,283 E $7.30 151 1,259 1,410 F $7.30 173 1,113 1,286 E $7.30 147 1,054 1,201 E $5.65 83 766 849 C 0900 - 1000 $5.65 134 917 1,051 D $5.65 131 998 1,129 D $5.65 124 972 1,096 D $5.65 140 960 1,100 D $5.65 101 703 804 C Wednesday 04/26/23 Thursday 04/27/23 Friday 04/28/23Monday04/24/23 Tuesday 04/25/23 Thursday 04/20/23 Friday 04/21/23Monday04/17/23 Tuesday 04/18/23 Wednesday 04/19/23 Wednesday 04/12/23 Thursday 04/13/23 Friday 04/14/23Monday04/10/23 Tuesday 04/11/23 Monday 04/03/23 Tuesday 04/04/23 Wednesday 04/05/23 Thursday 04/06/23 Friday 04/07/23 139 17 On-Road Operations RCTC Freeway Service Patrol responded to 70 calls during the month of April. Of those calls, 59 were to assist disabled vehicles, six calls to remove debris, and five were in response to accidents that affected the 91 EL. RCTC OPERATIONAL HIGHLIGHTS 140 18 FINANCIAL HIGHLIGHTS RCTC RCTC 91 Express Lanes Operating Statement 4/30/2023 Description Budget Dollar $ Percent (%) Operating revenues: Toll Revenue 51,404,477.64$ 47,971,666.67$ 3,432,810.97$ 7.2 Fee Revenue 4,767,391.16 5,399,000.00 (631,608.84) (11.7) Total operating revenues 56,171,868.80 53,370,666.67 2,801,202.13 5.2 Operating expenses: Salaries and Benefits 622,535.11 671,250.00 48,714.89 7.3 Legal Services 33,895.80 105,500.00 71,604.20 67.9 Advisory Services 38,262.18 63,333.33 25,071.15 39.6 Audit and Accounting Fees 31,096.00 35,416.67 4,320.67 12.2 Service Fees 4,735.12 10,833.33 6,098.21 56.3 Other Professional Services 525,783.69 1,037,500.00 511,716.31 49.3 Lease Expense 216,373.56 278,083.33 61,709.77 22.2 Operations 1,934,389.90 3,876,666.67 1,942,276.77 50.1 Utilities 37,423.61 60,500.00 23,076.39 38.1 Supplies and Materials 4,996.00 8,833.33 3,837.33 43.4 Membership and Subscription Fees 29,076.29 36,083.33 7,007.04 19.4 Office Equipment & Furniture (Non-Capital)- 66,666.67 66,666.67 100.0 Maintenance/Repairs 224,043.11 366,666.67 142,623.56 38.9 Training Seminars and Conferences 611.25 5,916.67 5,305.42 89.7 Transportation Expenses 469.97 2,416.67 1,946.70 80.6 Lodging 1,784.93 2,083.33 298.40 14.3 Meals 232.48 2,500.00 2,267.52 90.7 Other Staff Expenses 75.13 416.67 341.54 82.0 Advertising - 125,000.00 125,000.00 100.0 Program Management 58,457.77 43,666.67 (14,791.10) (33.9) Program Operations 1,515,007.57 6,948,916.67 5,433,909.10 78.2 Litigation Settlement - - - N/A Furniture & Equipment 4,160.23 62,500.00 58,339.77 93.3 Improvements - 16,666.67 16,666.67 100.0 Bad Debt Expense 601.65 - (601.65) N/A Total operating expenses 5,284,011.35 13,827,416.67 8,543,405.32 61.8 Operating income (loss)50,887,857.45 39,543,250.00 11,344,607.45 28.7 Nonoperating revenues (expenses): Interest Revenue 2,720,879.18 93,500.00 2,627,379.18 (2,810.0) Other Miscellaneous Revenue 42,553.99 - 42,553.99 N/A Loss on Refunding - - - N/A Principal Expense - - - N/A Interest Expense (18,451,244.48) (18,500,833.33) 49,588.85 (0.3) Total nonoperating revenues (expenses)(15,687,811.31) (18,407,333.33) 2,719,522.02 14.8 Transfers In 42.90 - 42.90 N/A Transfers Out (868,000.00) (1,037,250.00) 169,250.00 (16.3) Net income (loss) 34,332,089.04$ 20,098,666.67$ 14,233,422.37$ 70.8 1 Unaudited YTD as of : YTD Variance Actual1 141 19 JOINT AGENCY TRIP AND REVENUE STATISTICS JOINT AGENCY TRAFFIC STATISTICS MULTI AGENCY TRIP AND REVENUE STATISTICS MONTH ENDING April 30, 2023 MTD Transactions by Agency Transactions Using Both Segments % Using Both Segments Revenue Westbound OCTA 888,938 654,757 74% $2,498,627.45 RCTC 814,809 654,757 80% $3,578,265.20 Eastbound OCTA 865,398 576,015 67% $2,910,703.64 RCTC 703,272 576,015 82% $2,590,169.73 142 20 JOINT AGENCY PERFORMANCE MEASURES REPORTING REQUIREMENT REPORTING PERIOD PERFORMANCE STANDARD APRIL 2023 PERFORMANCE Customer Service Service Level /Speed of Answer Monthly 80% answered within 60 seconds 86% answered within 60 seconds Abandon Percentage Monthly 4 % < 1% Customer Satisfaction Score Monthly 4.5 => 4.87 First Contact Resolution Monthly 85% of calls resolved on the first contact 95% Timeliness of Case Resolution Monthly 90% of cases resolved in one (1) business day 99% Monthly 98% of cases resolved within five (5) business days 100% Mail Performance Processing Returned Mail Monthly Per business day in which 90% of returned mail is processed within three (3) business days 100% Monthly Per Business Day in which 100% of returned mail is processed within five (5) Business Days 100% Research and resolve unidentified Payments Monthly 100% of all unidentified payments are completely and accurately resolved within five (5) business days 100% Payment Processing Monthly Per business day in which 100% of payments are processed within two (2) business days 100% Accounting Customer Refunds Processed Monthly Per business day in which 100% of all refunds are completely and accurately issued within five (5) business days 100% JOINT AGENCY TRANSPONDER DISTRIBUTION 6C TRANSPONDER DISTRIBUTION April -23 March -23 FY 2022-23 Tags % of Total Tags % of Total Average To -Date Issued To New Accounts 2,090 24.7% 1,761 21.2% 363 11.0% Additional Tags to Existing Accounts 6,369 75.3% 6,558 78.8% 2,930 88.9% Replacement Transponders 1 1 0.0% 3 0.1% Total Issued 8,460 8,320 3,296 143 21 At the end of April 2023, the 91 EL had 168,641 active customer accounts and 663,055 transponders classified as assigned. Number of Accounts by FY As of April 30, 2023 144 Orange County Transportation Authority Riverside County Transportation Commission Status Report May 2023 As of May 31, 2023 ATTACHMENT 5 145 2 Table of Contents Operations Overview OCTA ................................................................................................. 3 Traffic and Revenue Statistics for OCTA ............................................................................... 3 OCTA Traffic and Revenue Summary ................................................................................ 5 OCTA Peak-Hour Volumes .................................................................................................... 6 OCTA Eastbound Peak-Hour Volumes .................................................................................. 6 OCTA Westbound Peak-Hour Volumes ................................................................................. 7 OCTA Operational Highlights ................................................................................................ 8 Financial Highlights OCTA ..................................................................................................... 9 Operations Overview RCTC ................................................................................................ 10 Traffic and Revenue Statistics for RCTC ............................................................................. 10 RCTC Traffic and Revenue Summary .............................................................................. 12 RCTC Peak-Hour Volumes .................................................................................................. 13 RCTC Eastbound Peak-Hour Volumes ................................................................................ 13 RCTC Westbound Peak-Hour Volumes ............................................................................... 15 RCTC Operational Highlights.............................................................................................. 17 Financial Highlights RCTC ................................................................................................... 18 Joint Agency Trip and Revenue Statistics ............................................................................ 19 Joint Agency Traffic Statistics .............................................................................................. 19 Joint Agency Performance Measures .................................................................................. 20 Joint Agency Transponder Distribution ................................................................................ 20 146 3 TRAFFIC AND REVENUE STATISTICS FOR OCTA OPERATIONS OVERVIEW OCTA Total traffic volume on the 91 Express Lanes (91 EL) for May 2023 was 1,789,360. This represents a daily average of 57,721 vehicles. This is a 3.4 percent increase in total traffic volume from the same period last year, which totaled 1,730,431. Potential toll revenue for May was $5,625,918, which represents an increase of 6.2 percent from the prior year’s total of $5,296,455. Carpool percentage for May was 24.1 percent as compared to the previous year’s rate of 23.7 percent. Month-to-date (MTD) traffic and revenue data is summarized in the table below. The following trip and revenue statistics tables represent all trips taken on the Orange County Transportation Authority (OCTA) 91 EL and associated potential revenue for the month of May 2023. Current MTD as of May 31, 2023 Trips MAY-23 MTD Actual MAY-22 MTD Actual Yr-to-Yr % Variance Full Toll Lanes 1,358,447 1,320,049 2.9% 3+ Lanes 430,913 410,382 5.0% Total Gross Trips 1,789,360 1,730,431 3.4% Revenue Full Toll Lanes $5,559,792 $5,238,710 6.1% 3+ Lanes $66,126 $57,745 14.5% Total Gross Revenue $5,625,918 $5,296,455 6.2% Average Revenue per Trip Average Full Toll Lanes $4.09 $3.97 3.0% Average 3+ Lanes $0.15 $0.14 7.1% Average Gross Revenue $3.14 $3.06 2.6% 147 4 The 2023 fiscal year-to-date (YTD) traffic volume decreased by 1.1 percent, and potential toll revenue increased by 1.5 percent when compared with the same period the prior year. YTD average revenue per trip is $3.17. Fiscal YTD traffic and revenue data are summarized in the table below. The following trip and revenue statistics tables represent all trips taken on the OCTA 91 EL and associated potential revenue for the months of July 2022 through May 2023. Fiscal Year (FY) 2022-23 YTD as of May 31, 2023 Trips FY 2022-23 YTD Actual (7/2022-5/2023) FY 2021-22 YTD Actual (7/2021-5/2022) Yr-to-Yr % Variance Full Toll Lanes 13,683,958 13,973,062 (2.1%) 3+ Lanes 4,280,770 4,184,680 2.3% Total Gross Trips 17,964,728 18,157,742 (1.1%) Revenue Full Toll Lanes $56,225,680 $55,469,816 1.4% 3+ Lanes $672,042 $583,808 15.1% Total Gross Revenue $56,897,722 $56,053,624 1.5% Average Revenue per Trip Average Full Toll Lanes $4.11 $3.97 3.5% Average 3+ Lanes $0.16 $0.14 14.3% Average Gross Revenue $3.17 $3.09 2.6% 148 5 OCTA Traffic and Revenue Summary The chart below reflects the total trips breakdown between full toll trips and high-occupancy vehicle (HOV3+) trips for FY 2022-23 on a monthly basis. The chart below reflects the gross potential revenue breakdown between full toll trips and HOV3+ trips for FY 2022-23 on a monthly basis. 149 6 OCTA PEAK-HOUR VOLUMES Peak-hour traffic in the eastbound and westbound directions reached or exceeded 90 percent of defined capacity 28 times during the month of May 2023. As demonstrated on the next chart, westbound peak-hour traffic volumes top out at 93 percent of defined capacity. OCTA EASTBOUND PEAK-HOUR VOLUMES EASTBOUND WEEKDAY PEAK VOLUME: PM Time Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. 1400 - 1500 $5.30 474 2,755 81% $5.30 399 2,611 77% $5.30 465 3,029 89% $7.70 469 2,989 88% $8.60 517 3,038 89% 1500 - 1600 $5.65 483 2,993 88% $5.75 450 2,781 82%$7.45 533 3,090 91%$7.45 480 2,965 87% $8.15 518 2,826 83% 1600 - 1700 $5.10 476 2,954 87% $5.25 461 2,980 88%$6.50 513 3,183 94% $7.00 477 3,082 91%$6.95 551 2,949 87% 1700 - 1800 $4.95 485 3,103 91%$4.90 475 3,016 89% $5.40 468 3,042 89%$6.70 517 3,061 90%$6.95 515 2,955 87% 1800 - 1900 $5.65 537 2,582 76% $4.05 579 2,992 88% $4.05 600 2,935 86% $4.50 495 2,525 74% $6.95 560 2,458 72% 1900 - 2000 $3.95 345 1,456 43% $3.95 451 2,094 62% $3.95 497 2,010 59% $5.75 414 1,695 50% $6.45 508 1,821 54% PM Time Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. 1400 - 1500 $5.30 456 2,878 85% $5.30 423 2,874 85% $5.30 492 3,025 89% $7.70 485 2,919 86% $8.60 478 2,796 82% 1500 - 1600 $5.65 495 2,894 85% $5.75 504 2,743 81%$7.45 509 3,050 90%$7.45 487 2,800 82% $8.15 469 2,375 70% 1600 - 1700 $5.10 475 3,041 89%$5.25 467 3,078 91%$6.50 493 3,001 88% $7.00 460 2,847 84% $6.95 492 2,389 70% 1700 - 1800 $4.95 475 2,702 79%$4.90 471 3,075 90% $5.40 518 3,158 93%$6.70 454 2,838 83% $6.95 562 2,867 84% 1800 - 1900 $5.65 582 2,780 82%$4.05 599 3,123 92% $4.05 587 3,114 92%$4.50 572 2,941 87% $6.95 590 2,552 75% 1900 - 2000 $3.95 356 1,417 42% $3.95 484 2,113 62% $3.95 564 2,311 68% $5.75 559 2,570 76% $6.45 624 2,170 64% PM Time Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. 1400 - 1500 $5.30 450 2,840 84% $5.30 450 2,955 87% $5.30 459 3,005 88% $7.70 489 3,035 89% $8.60 459 2,917 86% 1500 - 1600 $5.65 503 2,872 84%$5.75 483 3,056 90%$7.45 486 2,947 87% $7.45 497 2,857 84% $8.15 558 2,870 84% 1600 - 1700 $5.10 458 2,923 86%$5.25 470 3,054 90%$6.50 435 2,791 82% $7.00 463 2,838 83% $6.95 515 2,894 85% 1700 - 1800 $4.95 482 3,007 88% $4.90 488 3,005 88% $5.40 423 2,813 83% $6.70 473 2,865 84% $6.95 547 2,901 85% 1800 - 1900 $5.65 629 2,867 84% $4.05 551 2,786 82% $4.05 577 3,021 89% $4.50 552 2,895 85% $6.95 557 2,688 79% 1900 - 2000 $3.95 408 1,634 48% $3.95 534 2,410 71% $3.95 604 2,570 76% $5.75 623 2,701 79% $6.45 527 2,148 63% PM Time Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. 1400 - 1500 $5.30 488 2,939 86% $5.30 485 3,015 89% $5.30 459 2,858 84% $7.70 509 2,939 86% $8.60 562 2,860 84% 1500 - 1600 $5.65 513 2,915 86% $5.75 507 3,039 89% $7.45 522 2,954 87% $7.45 543 2,948 87% $8.15 623 2,730 80% 1600 - 1700 $5.10 480 2,856 84% $5.25 451 2,883 85% $6.50 481 2,917 86% $7.00 516 2,894 85% $6.95 606 2,825 83% 1700 - 1800 $4.95 447 2,780 82% $4.90 514 2,934 86% $5.40 478 2,921 86% $6.70 540 2,869 84% $6.95 613 2,787 82% 1800 - 1900 $5.65 603 2,988 88% $4.05 595 2,943 87% $4.05 568 2,870 84% $4.50 582 2,792 82% $6.95 604 2,229 66% 1900 - 2000 $3.95 424 1,674 49% $3.95 540 2,312 68% $3.95 605 2,502 74% $5.75 651 2,636 78% $6.45 641 1,967 58% PM Time Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. 1400 - 1500 $4.55 396 1,132 33% $5.30 501 2,903 85% $5.30 457 2,658 78% 1500 - 1600 $4.55 503 1,233 36% $5.75 521 2,939 86%$7.45 521 3,083 91% 1600 - 1700 $4.55 411 1,023 30% $5.25 483 2,922 86%$6.50 504 3,069 90% 1700 - 1800 $4.55 431 1,061 31% $4.90 493 2,843 84% $5.40 487 2,823 83% 1800 - 1900 $4.55 482 1,050 31% $4.05 631 2,990 88% $4.05 585 2,983 88% 1900 - 2000 $4.55 500 1,054 31% $3.95 417 1,768 52% $3.95 539 2,166 64% Thursday 05/04/23 Friday 05/05/23 Monday 05/08/23 Tuesday 05/09/23 Wednesday 05/10/23 Monday 05/01/23 Tuesday 05/02/23 Wednesday 05/03/23 Thursday 05/11/23 Friday 05/12/23 Monday 05/15/23 Tuesday 05/16/23 Wednesday 05/17/23 Thursday 05/18/23 Friday 05/19/23 Monday 05/22/23 Tuesday 05/23/23 Wednesday 05/24/23 Thursday 05/25/23 Friday 05/26/23 Monday 05/29/23 Tuesday 05/30/23 Wednesday 05/31/23 Thursday 06/01/23 Friday 06/02/23 150 7 OCTA WESTBOUND PEAK-HOUR VOLUMES WESTBOUND WEEKDAY PEAK VOLUME: AM Time Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. 0400 - 0500 $3.15 460 1,254 37% $3.15 442 1,230 36% $3.15 469 1,224 36% $3.15 433 1,180 35% $3.25 408 1,083 32% 0500 - 0600 $5.10 769 2,683 79% $5.10 835 2,785 82% $5.10 840 2,818 83% $5.10 653 2,212 65% $5.00 697 2,403 71% 0600 - 0700 $5.30 603 2,853 84%$5.30 643 3,057 90% $5.30 715 3,130 92%$5.30 631 2,556 75% $5.25 601 2,642 78% 0700 - 0800 $5.80 663 2,806 83% $5.80 656 3,023 89%$5.80 655 3,046 90%$5.80 681 2,936 86% $5.80 598 2,567 76% 0800 - 0900 $5.30 397 2,792 82% $5.30 356 2,945 87% $5.30 383 2,676 79% $5.30 338 2,430 71% $5.25 351 2,381 70% 0900 - 1000 $4.20 384 2,560 75% $4.20 317 2,657 78% $4.20 362 2,702 79% $4.20 357 2,575 76% $4.35 348 2,325 68% AM Time Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. 0400 - 0500 $3.15 396 1,173 35% $3.15 433 1,187 35% $3.15 464 1,280 38% $3.15 446 1,241 37% $3.25 348 1,022 30% 0500 - 0600 $5.10 773 2,804 82% $5.10 809 2,840 84% $5.10 845 2,879 85% $5.10 845 2,773 82% $5.00 721 2,466 73% 0600 - 0700 $5.30 683 3,048 90%$5.30 677 3,041 89% $5.30 485 1,988 58%$5.30 712 3,132 92%$5.25 655 2,735 80% 0700 - 0800 $5.80 662 2,866 84%$5.80 663 3,046 90% $5.80 718 3,048 90%$5.80 626 2,824 83% $5.80 566 2,477 73% 0800 - 0900 $5.30 340 2,547 75% $5.30 388 2,866 84% $5.30 415 2,879 85% $5.30 381 2,498 73% $5.25 336 2,161 64% 0900 - 1000 $4.20 320 2,438 72% $4.20 371 2,565 75% $4.20 396 2,748 81% $4.20 308 2,280 67% $4.35 344 2,070 61% AM Time Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. 0400 - 0500 $3.15 416 1,241 37% $3.15 444 1,276 38% $3.15 435 1,226 36% $3.15 455 1,224 36% $3.25 372 1,038 31% 0500 - 0600 $5.10 798 2,849 84% $5.10 832 2,866 84% $5.10 829 2,975 88% $5.10 837 2,940 86% $5.00 722 2,529 74% 0600 - 0700 $5.30 688 3,022 89% $5.30 667 2,953 87%$5.30 744 3,175 93% $5.30 701 3,071 90%$5.25 639 2,825 83% 0700 - 0800 $5.80 682 2,913 86%$5.80 708 3,090 91%$5.80 709 2,945 87% $5.80 645 2,924 86% $5.80 609 2,672 79% 0800 - 0900 $5.30 375 2,800 82% $5.30 402 2,871 84% $5.30 388 2,762 81% $5.30 403 2,672 79% $5.25 362 2,323 68% 0900 - 1000 $4.20 391 2,544 75% $4.20 376 2,762 81% $4.20 352 2,637 78% $4.20 402 2,701 79% $4.35 319 2,243 66% AM Time Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. 0400 - 0500 $3.15 426 1,218 36% $3.15 454 1,291 38% $3.15 451 1,260 37% $3.15 475 1,221 36% $3.25 349 960 28% 0500 - 0600 $5.10 784 2,814 83% $5.10 840 2,902 85% $5.10 857 2,887 85% $5.10 850 2,865 84% $5.00 654 2,280 67% 0600 - 0700 $5.30 636 2,895 85% $5.30 688 3,026 89%$5.30 703 3,080 91% $5.30 731 3,086 91%$5.25 640 2,652 78% 0700 - 0800 $5.80 688 3,014 89% $5.80 653 2,849 84% $5.80 700 2,843 84% $5.80 647 2,773 82% $5.80 512 2,228 66% 0800 - 0900 $5.30 384 2,501 74% $5.30 392 2,632 77% $5.30 405 2,699 79% $5.30 404 2,479 73% $5.25 320 1,838 54% 0900 - 1000 $4.20 362 2,086 61% $4.20 364 2,598 76% $4.20 413 2,776 82% $4.20 357 2,100 62% $4.35 357 1,924 57% AM Time Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. Price HOV Vol. Cap. 0400 - 0500 $1.80 62 125 4% $3.15 460 1,345 40% $3.15 445 1,229 36% 0500 - 0600 $1.80 73 213 6% $5.10 819 2,948 87% $5.10 840 2,851 84% 0600 - 0700 $1.80 98 299 9% $5.30 698 2,961 87% $5.30 720 2,988 88% 0700 - 0800 $1.80 148 440 13%$5.80 727 3,071 90%$5.80 626 2,855 84% 0800 - 0900 $2.70 264 729 21% $5.30 370 2,564 75% $5.30 326 2,539 75% 0900 - 1000 $3.80 438 1,234 36% $4.20 341 2,441 72% $4.20 309 2,127 63% Monday 05/01/23 Tuesday 05/02/23 Wednesday 05/03/23 Thursday 05/04/23 Friday 05/05/23 Monday 05/08/23 Tuesday 05/09/23 Wednesday 05/10/23 Thursday 05/11/23 Friday 05/12/23 Monday 05/15/23 Tuesday 05/16/23 Wednesday Monday 05/22/23 Tuesday 05/23/23 Wednesday 05/31/23 Thursday 05/18/23 Friday 05/19/23 05/24/23 Thursday 06/01/23 Friday 06/02/23 Thursday 05/25/23 Friday 05/26/23 05/17/23 Monday 05/29/23 Tuesday 05/30/23 Wednesday 151 8 On-Road Operations OCTA Freeway Service Patrol responded to 74 calls during the month of May. Of those calls, 25 were to assist disabled vehicles, one was to remove debris, 28 were to tow vehicles, and 20 were to aid motorists in the 91 EL. OCTA OPERATIONAL HIGHLIGHTS 152 9 FINANCIAL HIGHLIGHTS OCTA Capital Asset Activity During the eleven months ending May 31, 2023, capital asset activities included payments of $835,718 attributed to the Electronic Toll and Traffic Management system project and $297,339 attributed to the back-office system implementation project. 153 10 TRAFFIC AND REVENUE STATISTICS FOR RCTC OPERATIONS OVERVIEW RCTC Total traffic volume on the 91 EL for May 2023 was 1,521,205. This represents a daily average of 49,071 vehicles. This is a 5.8 percent increase in total traffic volume from the same period last year, which totaled 1,437,467. Potential toll revenue for May was $6,344,458, which represents an increase of 16.1 percent from the prior year’s total of $5,465.847. Carpool percentage for May was 23.4 percent as compared to the previous year’s rate of 22.5 percent. MTD traffic and revenue data is summarized in the table below. The following trip and revenue statistics tables represent all trips taken on the Riverside County Transportation Commission (RCTC) 91 EL and associated potential revenue for the month of May 2023. Current MTD as of May 31, 2023 Trips MAY-23 MTD Actual Stantec MTD Projected # Variance % Variance MAY-22 MTD Actual Yr-to-Yr % Variance Full Toll Lanes 1,164,945 976,714 188,231 19.3% 1,113,885 4.6% 3+ Lanes 356,260 359,143 (2,883)(0.8%)323,582 10.1% Total Gross Trips 1,521,205 1,335,857 185,348 13.9% 1,437,467 5.8% Revenue Full Toll Lanes $6,289,684 $4,675,286 $1,614,398 34.5% $5,423,969 16.0% 3+ Lanes $54,774 $0 $54,774 $41,878 30.8% Total Gross Revenue $6,344,458 $4,675,286 $1,669,172 35.7% $5,465,847 16.1% Average Revenue per Trip Average Full Toll Lanes $5.40 $4.79 $0.61 12.7%$4.87 10.9% Average 3+ Lanes $0.15 $0.00 $0.15 $0.13 15.4% Average Gross Revenue $4.17 $3.50 $0.67 19.1%$3.80 9.7% 154 11 The 2023 fiscal YTD traffic volume decreased by 1.4 percent, and potential toll revenue increased by 6.4 percent when compared with the same period the prior year. YTD average revenue per trip is $4.06. Fiscal YTD traffic and revenue data are summarized in the table below. The following trip and revenue statistics tables represent all trips taken on the RCTC 91 EL and associated potential revenue for the months of July 2022 through May 2023. FY 2022-23 YTD as of May 31, 2023 Trips FY 2022-23 YTD Actual (7/2022-5/2023) Stantec YTD Projected # Variance % Variance FY 2021-22 YTD Actual (7/2021-5/2022 Yr-to-Yr % Variance Full Toll Lanes 11,697,844 10,094,886 1,602,958 15.9% 12,070,240 (3.1%) 3+ Lanes 3,491,725 3,679,857 (188,132) (5.1%) 3,331,732 4.8% Total Gross Trips 15,189,569 13,774,743 1,414,826 10.3% 15,401,972 (1.4%) Revenue Full Toll Lanes $61,109,653 $48,241,371 $12,868,282 26.7% $57,456,933 6.4% 3+ Lanes $524,575 $0 $524,575 $450,841 16.4% Total Gross Revenue $61,634,228 $48,241,371 $13,392,856 27.8% $57,907,775 6.4% Average Revenue per Trip Average Full Toll Lanes $5.22 $4.78 $0.44 9.2% $4.76 9.7% Average 3+ Lanes $0.15 $0.00 $0.15 $0.14 7.1% Average Gross Revenue $4.06 $3.50 $0.56 16.0% $3.76 8.0% 155 12 RCTC Traffic and Revenue Summary The chart below reflects the total trips broken down between full toll lanes and HOV3+ lanes for FY 2022-23 on a monthly basis. The chart below reflects the gross potential revenue breakdown between full toll lanes and HOV3+ lanes for FY 2022-23 on a monthly basis. 156 13 RCTC PEAK-HOUR VOLUMES In May, no toll rates were adjusted. RCTC evaluates traffic volumes for peak-period hours and adjusts rates according to the toll rate policy. RCTC EASTBOUND PEAK-HOUR VOLUMES Eastbound PM Peak - County Line to McKinley PM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS 1400 - 1500 $7.35 231 914 1,145 D $7.35 206 1,021 1,227 E $10.65 245 1,096 1,341 F $13.85 230 1,092 1,322 F $27.90 296 1,134 1,430 F 1500 - 1600 $8.05 264 990 1,254 E $10.20 244 879 1,123 D $13.40 251 1,034 1,285 E $17.30 228 1,040 1,268 E $27.60 314 987 1,301 F 1600 - 1700 $5.65 197 1,053 1,250 E $5.65 239 1,086 1,325 F $5.65 273 1,109 1,382 F $8.05 194 1,064 1,258 E $16.25 323 1,021 1,344 F 1700 - 1800 $5.65 253 957 1,210 E $5.65 224 976 1,200 D $5.65 232 1,044 1,276 E $5.65 251 994 1,245 E $7.35 260 1,004 1,264 E 1800 - 1900 $5.65 258 813 1,071 D $5.65 273 846 1,119 D $5.65 260 960 1,220 E $5.65 257 825 1,082 D $5.65 287 934 1,221 E 1900 - 2000 $2.40 143 437 580 B $4.45 202 680 882 C $4.45 188 625 813 C $5.65 178 516 694 B $4.45 244 594 838 C PM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS 1400 - 1500 $7.35 229 1,062 1,291 E $7.35 221 1,065 1,286 E $10.65 251 1,074 1,325 F $13.85 232 1,023 1,255 E $27.90 298 1,081 1,379 F 1500 - 1600 $8.05 260 999 1,259 E $10.20 276 971 1,247 E $13.40 271 1,021 1,292 E $17.30 305 959 1,264 E $27.60 282 933 1,215 E 1600 - 1700 $5.65 212 1,038 1,250 E $5.65 284 1,105 1,389 F $5.65 254 1,064 1,318 F $8.05 259 1,052 1,311 F $16.25 267 929 1,196 D 1700 - 1800 $5.65 238 858 1,096 D $5.65 220 1,081 1,301 F $5.65 240 1,072 1,312 F $5.65 227 1,040 1,267 E $7.35 331 1,119 1,450 F 1800 - 1900 $5.65 285 845 1,130 D $5.65 300 965 1,265 E $5.65 231 976 1,207 E $5.65 288 969 1,257 E $5.65 325 954 1,279 E 1900 - 2000 $2.40 163 486 649 B $4.45 233 725 958 C $4.45 239 747 986 C $5.65 292 838 1,130 D $4.45 295 777 1,072 D PM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS 1400 - 1500 $7.35 258 1,059 1,317 F $7.35 226 1,068 1,294 E $10.65 228 1,092 1,320 F $13.85 256 1,131 1,387 F $27.90 286 1,108 1,394 F 1500 - 1600 $8.05 270 1,025 1,295 E $10.20 276 1,010 1,286 E $13.40 270 990 1,260 E $17.30 271 1,022 1,293 E $27.60 302 1,044 1,346 F 1600 - 1700 $5.65 233 1,041 1,274 E $5.65 266 1,096 1,362 F $5.65 215 1,083 1,298 E $8.05 271 1,068 1,339 F $16.25 326 1,050 1,376 F 1700 - 1800 $5.65 227 944 1,171 D $5.65 252 1,005 1,257 E $5.65 215 999 1,214 E $5.65 257 1,027 1,284 E $7.35 282 1,152 1,434 F 1800 - 1900 $5.65 288 906 1,194 D $5.65 243 869 1,112 D $5.65 284 990 1,274 E $5.65 268 989 1,257 E $5.65 352 985 1,337 F 1900 - 2000 $2.40 166 534 700 B $4.45 253 794 1,047 D $4.45 287 867 1,154 D $5.65 271 908 1,179 D $4.45 303 804 1,107 D PM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS 1400 - 1500 $7.35 250 1,073 1,323 F $7.35 229 1,076 1,305 F $10.65 254 1,044 1,298 E $13.85 290 1,172 1,462 F $27.90 396 1,092 1,488 F 1500 - 1600 $8.05 291 996 1,287 E $10.20 300 1,008 1,308 F $13.40 288 1,006 1,294 E $17.30 353 1,072 1,425 F $27.60 426 935 1,361 F 1600 - 1700 $5.65 226 1,019 1,245 E $5.65 238 1,038 1,276 E $5.65 239 1,081 1,320 F $8.05 316 1,120 1,436 F $16.25 452 865 1,317 F 1700 - 1800 $5.65 226 922 1,148 D $5.65 236 1,026 1,262 E $5.65 252 1,008 1,260 E $5.65 292 1,010 1,302 F $7.35 428 955 1,383 F 1800 - 1900 $5.65 295 928 1,223 E $5.65 282 971 1,253 E $5.65 295 951 1,246 E $5.65 345 966 1,311 F $5.65 416 954 1,370 F 1900 - 2000 $2.40 188 574 762 B $4.45 241 775 1,016 D $4.45 278 827 1,105 D $5.65 344 944 1,288 E $4.45 344 673 1,017 D PM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS 1400 - 1500 $2.40 195 377 572 B $7.35 232 977 1,209 E $10.65 236 946 1,182 D 1500 - 1600 $2.40 214 333 547 B $10.20 290 967 1,257 E $13.40 287 1,037 1,324 F 1600 - 1700 $2.40 205 301 506 B $5.65 251 1,014 1,265 E $5.65 268 1,090 1,358 F 1700 - 1800 $2.40 194 273 467 B $5.65 243 920 1,163 D $5.65 225 975 1,200 D 1800 - 1900 $2.40 232 277 509 B $5.65 291 880 1,171 D $5.65 275 940 1,215 E 1900 - 2000 $2.40 254 271 525 B $4.45 192 574 766 B $4.45 263 692 955 C Wednesday 05/31/23 Thursday 06/01/23 Friday 06/02/23Monday05/29/23 Tuesday 05/30/23 Thursday 05/25/23 Friday 05/26/23Monday05/22/23 Tuesday 05/23/23 Wednesday 05/24/23 Wednesday 05/17/23 Thursday 05/18/23 Friday 05/19/23Monday05/15/23 Tuesday 05/16/23 Thursday 05/11/23 Friday 05/12/23Monday05/08/23 Tuesday 05/09/23 Wednesday 05/10/23 Wednesday 05/03/23 Thursday 05/04/23 Friday 05/05/23Monday05/01/23 Tuesday 05/02/23 157 14 Eastbound PM Peak - County Line to 15 SB Ontario PM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS 1400 - 1500 $5.65 140 665 805 C $5.65 136 728 864 C $5.65 132 708 840 C $5.65 138 779 917 C $5.65 144 747 891 C 1500 - 1600 $5.65 142 674 816 C $5.65 140 644 784 B $5.65 145 676 821 C $5.65 106 744 850 C $5.65 149 587 736 B 1600 - 1700 $3.15 117 617 734 B $5.65 132 660 792 B $5.65 125 733 858 C $5.65 96 675 771 B $3.15 147 578 725 B 1700 - 1800 $3.15 124 632 756 B $3.15 152 618 770 B $3.15 127 659 786 B $3.15 129 645 774 B $3.15 142 619 761 B 1800 - 1900 $3.15 155 595 750 B $3.15 157 681 838 C $3.15 146 665 811 C $3.15 133 558 691 B $3.15 173 554 727 B 1900 - 2000 $3.15 125 342 467 B $3.15 141 559 700 B $3.15 129 467 596 B $3.15 123 392 515 B $3.15 135 387 522 B PM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS 1400 - 1500 $5.65 136 728 864 C $5.65 140 731 871 C $5.65 124 737 861 C $5.65 124 694 818 C $5.65 135 633 768 B 1500 - 1600 $5.65 153 669 822 C $5.65 141 679 820 C $5.65 146 739 885 C $5.65 132 653 785 B $5.65 126 582 708 B 1600 - 1700 $3.15 133 667 800 B $5.65 127 666 793 B $5.65 129 648 777 B $5.65 124 642 766 B $3.15 150 504 654 B 1700 - 1800 $3.15 109 597 706 B $3.15 142 635 777 B $3.15 144 654 798 B $3.15 120 586 706 B $3.15 162 620 782 B 1800 - 1900 $3.15 155 600 755 B $3.15 162 682 844 C $3.15 146 732 878 C $3.15 151 690 841 C $3.15 161 556 717 B 1900 - 2000 $3.15 105 315 420 B $3.15 153 557 710 B $3.15 164 596 760 B $3.15 160 586 746 B $3.15 189 450 639 B PM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS 1400 - 1500 $5.65 143 763 906 C $5.65 123 738 861 C $5.65 138 800 938 C $5.65 151 816 967 C $5.65 136 677 813 C 1500 - 1600 $5.65 141 654 795 B $5.65 166 739 905 C $5.65 116 729 845 C $5.65 136 676 812 C $5.65 158 617 775 B 1600 - 1700 $3.15 128 630 758 B $5.65 134 673 807 C $5.65 96 639 735 B $5.65 134 632 766 B $3.15 162 630 792 B 1700 - 1800 $3.15 151 637 788 B $3.15 134 589 723 B $3.15 131 619 750 B $3.15 143 640 783 B $3.15 141 549 690 B 1800 - 1900 $3.15 170 636 806 C $3.15 153 602 755 B $3.15 163 672 835 C $3.15 153 597 750 B $3.15 153 618 771 B 1900 - 2000 $3.15 134 349 483 B $3.15 170 603 773 B $3.15 174 598 772 B $3.15 190 609 799 B $3.15 191 503 694 B PM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS 1400 - 1500 $5.65 152 686 838 C $5.65 148 810 958 C $5.65 127 763 890 C $5.65 163 738 901 C $5.65 161 567 728 B 1500 - 1600 $5.65 133 704 837 C $5.65 120 694 814 C $5.65 134 686 820 C $5.65 141 692 833 C $5.65 160 489 649 B 1600 - 1700 $3.15 122 610 732 B $5.65 133 647 780 B $5.65 137 631 768 B $5.65 142 655 797 B $3.15 160 455 615 B 1700 - 1800 $3.15 142 585 727 B $3.15 136 651 787 B $3.15 153 609 762 B $3.15 143 630 773 B $3.15 184 550 734 B 1800 - 1900 $3.15 174 666 840 C $3.15 157 591 748 B $3.15 150 632 782 B $3.15 151 633 784 B $3.15 223 548 771 B 1900 - 2000 $3.15 144 407 551 B $3.15 143 603 746 B $3.15 173 595 768 B $3.15 163 626 789 B $3.15 172 391 563 B PM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS 1400 - 1500 $2.10 110 204 314 A $5.65 146 797 943 C $5.65 118 671 789 B 1500 - 1600 $2.10 137 239 376 A $5.65 150 681 831 C $5.65 151 735 886 C 1600 - 1700 $2.10 113 198 311 A $5.65 122 624 746 B $5.65 151 668 819 C 1700 - 1800 $2.10 129 197 326 A $3.15 151 602 753 B $3.15 133 618 751 B 1800 - 1900 $2.10 132 163 295 A $3.15 169 644 813 C $3.15 162 658 820 C 1900 - 2000 $2.10 147 186 333 A $3.15 112 468 580 B $3.15 161 508 669 B Thursday 06/01/23 Friday 06/02/23Monday 05/29/23 Tuesday 05/30/23 Wednesday 05/31/23 Wednesday 05/24/23 Thursday 05/25/23 Friday 05/26/23Monday 05/22/23 Tuesday 05/23/23 Thursday 05/18/23 Friday 05/19/23Monday05/15/23 Tuesday 05/16/23 Wednesday 05/17/23 Wednesday 05/10/23 Thursday 05/11/23 Friday 05/12/23Monday05/08/23 Tuesday 05/09/23 Thursday 05/04/23 Friday 05/05/23Monday05/01/23 Tuesday 05/02/23 Wednesday 05/03/23 158 15 RCTC WESTBOUND PEAK-HOUR VOLUMES Westbound AM Peak - McKinley to County Line AM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS 0400 - 0500 $2.40 225 424 649 B $2.40 228 404 632 B $2.40 234 423 657 B $2.40 221 385 606 B $2.40 205 414 619 B 0500 - 0600 $11.65 409 1,095 1,504 F $11.65 484 1,081 1,565 F $11.65 499 1,041 1,540 F $9.85 454 1,005 1,459 F $5.65 397 926 1,323 E 0600 - 0700 $19.45 392 1,103 1,495 F $19.05 427 1,320 1,747 F $19.05 433 1,274 1,707 F $18.00 431 1,072 1,503 F $10.90 371 1,060 1,431 F 0700 - 0800 $15.60 416 1,142 1,558 F $16.35 422 1,299 1,721 F $16.35 417 1,267 1,684 F $15.30 420 1,135 1,555 F $8.35 351 1,031 1,382 F 0800 - 0900 $8.35 209 1,230 1,439 F $10.10 241 1,421 1,662 F $10.10 223 1,173 1,396 F $9.05 238 1,222 1,460 F $5.65 199 907 1,106 D 0900 - 1000 $5.65 229 1,305 1,534 F $5.65 171 1,141 1,312 E $5.65 193 1,081 1,274 E $5.65 205 1,136 1,341 E $4.45 147 827 974 C AM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS 0400 - 0500 $2.40 210 423 633 B $2.40 208 413 621 B $2.40 231 436 667 B $2.40 239 419 658 B $2.40 202 371 573 B 0500 - 0600 $11.65 438 1,101 1,539 F $11.65 464 1,092 1,556 F $11.65 491 1,098 1,589 F $9.85 461 1,090 1,551 F $5.65 411 973 1,384 F 0600 - 0700 $19.45 454 1,273 1,727 F $19.05 418 1,230 1,648 F $19.05 408 1,275 1,683 F $18.00 414 1,328 1,742 F $10.90 392 1,128 1,520 F 0700 - 0800 $15.60 398 1,171 1,569 F $16.35 428 1,289 1,717 F $16.35 429 1,213 1,642 F $15.30 405 1,215 1,620 F $8.35 350 909 1,259 E 0800 - 0900 $8.35 201 1,164 1,365 F $10.10 241 1,331 1,572 F $10.10 211 1,430 1,641 F $9.05 225 1,087 1,312 E $5.65 209 930 1,139 D 0900 - 1000 $5.65 189 968 1,157 D $5.65 182 1,039 1,221 E $5.65 195 1,161 1,356 F $5.65 174 868 1,042 D $4.45 147 812 959 C AM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS 0400 - 0500 $2.40 225 424 649 B $2.40 248 445 693 B $2.40 237 433 670 B $2.40 234 420 654 B $2.40 199 382 581 B 0500 - 0600 $11.65 457 1,152 1,609 F $11.65 467 1,145 1,612 F $11.65 446 1,112 1,558 F $9.85 483 1,143 1,626 F $5.65 445 1,090 1,535 F 0600 - 0700 $19.45 412 1,208 1,620 F $19.05 388 1,159 1,547 F $19.05 450 1,286 1,736 F $18.00 406 1,252 1,658 F $10.90 397 1,131 1,528 F 0700 - 0800 $15.60 406 1,072 1,478 F $16.35 471 1,326 1,797 F $16.35 446 1,275 1,721 F $15.30 401 1,280 1,681 F $8.35 344 1,007 1,351 F 0800 - 0900 $8.35 257 1,333 1,590 F $10.10 267 1,342 1,609 F $10.10 234 1,295 1,529 F $9.05 247 1,265 1,512 F $5.65 204 851 1,055 D 0900 - 1000 $5.65 174 917 1,091 D $5.65 192 1,106 1,298 E $5.65 191 1,171 1,362 F $5.65 221 1,170 1,391 F $4.45 167 824 991 C AM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS 0400 - 0500 $2.40 234 399 633 B $2.40 239 420 659 B $2.40 235 427 662 B $2.40 270 402 672 B $2.40 200 354 554 B 0500 - 0600 $11.65 475 1,148 1,623 F $11.65 500 1,160 1,660 F $11.65 475 1,137 1,612 F $9.85 488 1,093 1,581 F $5.65 414 970 1,384 F 0600 - 0700 $19.45 387 1,162 1,549 F $19.05 432 1,177 1,609 F $19.05 422 1,195 1,617 F $18.00 446 1,261 1,707 F $10.90 371 1,000 1,371 F 0700 - 0800 $15.60 416 1,232 1,648 F $16.35 399 1,202 1,601 F $16.35 411 1,308 1,719 F $15.30 435 1,205 1,640 F $8.35 302 810 1,112 D 0800 - 0900 $8.35 205 1,047 1,252 E $10.10 246 1,355 1,601 F $10.10 264 1,393 1,657 F $9.05 236 974 1,210 E $5.65 197 734 931 C 0900 - 1000 $5.65 164 789 953 C $5.65 179 1,100 1,279 E $5.65 218 1,342 1,560 F $5.65 202 869 1,071 D $4.45 193 684 877 C AM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS 0400 - 0500 $1.65 31 28 59 A $2.40 229 435 664 B $2.40 235 394 629 B 0500 - 0600 $1.65 32 66 98 A $11.65 498 1,145 1,643 F $11.65 502 1,103 1,605 F 0600 - 0700 $1.65 47 101 148 A $19.05 446 1,205 1,651 F $19.05 450 1,257 1,707 F 0700 - 0800 $1.65 92 177 269 A $16.35 454 1,287 1,741 F $16.35 429 1,208 1,637 F 0800 - 0900 $2.40 137 284 421 B $10.10 251 1,272 1,523 F $10.10 222 1,085 1,307 E 0900 - 1000 $2.40 301 500 801 C $5.65 187 943 1,130 D $5.65 162 798 960 C Wednesday 05/31/23 Thursday 06/01/23 Friday 06/02/23Monday05/29/23 Tuesday 05/30/23 Thursday 05/25/23 Friday 05/26/23Monday05/22/23 Tuesday 05/23/23 Wednesday 05/24/23 Wednesday 05/17/23 Thursday 05/18/23 Friday 05/19/23Monday05/15/23 Tuesday 05/16/23 Thursday 05/11/23 Friday 05/12/23Monday05/08/23 Tuesday 05/09/23 Wednesday 05/10/23 Wednesday 05/03/23 Thursday 05/04/23 Friday 05/05/23Monday05/01/23 Tuesday 05/02/23 159 16 Westbound AM Peak - I-15 North to County Line AM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS 0400 - 0500 $3.15 183 467 650 B $3.15 183 469 652 B $3.15 181 453 634 B $3.15 185 420 605 B $3.15 145 371 516 B 0500 - 0600 $9.40 283 980 1,263 E $9.40 286 963 1,249 E $9.40 287 1,011 1,298 E $9.40 298 941 1,239 E $7.30 264 843 1,107 D 0600 - 0700 $10.50 307 1,080 1,387 E $10.85 298 1,300 1,598 F $10.85 319 1,232 1,551 F $10.85 324 1,041 1,365 E $7.30 271 962 1,233 E 0700 - 0800 $9.40 220 967 1,187 D $9.40 225 1,229 1,454 F $10.50 217 1,127 1,344 E $9.40 231 1,044 1,275 E $7.30 187 893 1,080 D 0800 - 0900 $7.30 122 1,100 1,222 E $7.30 153 1,147 1,300 E $7.30 144 1,142 1,286 E $7.30 149 1,058 1,207 E $5.65 135 826 961 C 0900 - 1000 $5.65 120 866 986 C $5.65 138 929 1,067 D $5.65 142 910 1,052 D $5.65 141 1,014 1,155 D $5.65 115 680 795 B AM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS 0400 - 0500 $3.15 177 429 606 B $3.15 194 453 647 B $3.15 187 477 664 B $3.15 187 453 640 B $3.15 146 372 518 B 0500 - 0600 $9.40 294 1,014 1,308 E $9.40 292 1,029 1,321 E $9.40 315 1,033 1,348 E $9.40 291 1,024 1,315 E $7.30 276 855 1,131 D 0600 - 0700 $10.50 295 1,137 1,432 F $10.85 314 1,231 1,545 F $10.85 322 1,198 1,520 F $10.85 328 1,211 1,539 F $7.30 249 1,014 1,263 E 0700 - 0800 $9.40 234 1,097 1,331 E $9.40 237 1,190 1,427 F $10.50 257 1,223 1,480 F $9.40 226 1,087 1,313 E $7.30 179 850 1,029 D 0800 - 0900 $7.30 159 1,066 1,225 E $7.30 129 1,027 1,156 D $7.30 137 1,172 1,309 E $7.30 139 1,075 1,214 E $5.65 139 807 946 C 0900 - 1000 $5.65 125 897 1,022 D $5.65 119 906 1,025 D $5.65 124 871 995 C $5.65 114 826 940 C $5.65 146 712 858 C AM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS 0400 - 0500 $3.15 176 508 684 B $3.15 196 505 701 B $3.15 179 457 636 B $3.15 194 446 640 B $3.15 157 412 569 B 0500 - 0600 $9.40 292 1,018 1,310 E $9.40 289 1,068 1,357 E $9.40 284 1,112 1,396 E $9.40 312 1,037 1,349 E $7.30 252 894 1,146 D 0600 - 0700 $10.50 295 1,212 1,507 F $10.85 333 1,277 1,610 F $10.85 320 1,242 1,562 F $10.85 282 1,240 1,522 F $7.30 269 947 1,216 E 0700 - 0800 $9.40 230 1,098 1,328 E $9.40 239 1,096 1,335 E $10.50 254 1,093 1,347 E $9.40 239 1,112 1,351 E $7.30 207 891 1,098 D 0800 - 0900 $7.30 135 1,129 1,264 E $7.30 161 1,103 1,264 E $7.30 169 1,138 1,307 E $7.30 151 1,069 1,220 E $5.65 127 896 1,023 D 0900 - 1000 $5.65 123 851 974 C $5.65 147 1,007 1,154 D $5.65 124 939 1,063 D $5.65 157 880 1,037 D $5.65 109 683 792 B AM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS 0400 - 0500 $3.15 167 490 657 B $3.15 200 501 701 B $3.15 199 446 645 B $3.15 178 456 634 B $3.15 136 380 516 B 0500 - 0600 $9.40 298 1,018 1,316 E $9.40 310 1,036 1,346 E $9.40 319 1,035 1,354 E $9.40 301 1,042 1,343 E $7.30 226 809 1,035 D 0600 - 0700 $10.50 278 1,082 1,360 E $10.85 319 1,227 1,546 F $10.85 337 1,219 1,556 F $10.85 315 1,184 1,499 F $7.30 264 903 1,167 D 0700 - 0800 $9.40 226 1,065 1,291 E $9.40 237 1,143 1,380 E $10.50 209 1,123 1,332 E $9.40 204 1,048 1,252 E $7.30 163 722 885 C 0800 - 0900 $7.30 150 1,077 1,227 E $7.30 138 1,154 1,292 E $7.30 140 1,234 1,374 E $7.30 136 1,049 1,185 D $5.65 123 739 862 C 0900 - 1000 $5.65 181 846 1,027 D $5.65 151 922 1,073 D $5.65 112 844 956 C $5.65 156 841 997 C $5.65 124 651 775 B AM Time Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS Price HOV SOV Vol. LOS 0400 - 0500 $2.10 20 41 61 A $3.15 200 521 721 B $3.15 213 501 714 B 0500 - 0600 $2.10 36 89 125 A $9.40 287 1,039 1,326 E $9.40 305 1,020 1,325 E 0600 - 0700 $2.10 33 121 154 A $10.85 322 1,244 1,566 F $10.85 327 1,190 1,517 F 0700 - 0800 $2.10 54 117 171 A $9.40 208 1,093 1,301 E $10.50 205 1,135 1,340 E 0800 - 0900 $2.10 73 214 287 A $7.30 138 1,139 1,277 E $7.30 134 1,109 1,243 E 0900 - 1000 $2.10 130 265 395 A $5.65 129 890 1,019 D $5.65 124 826 950 C Thursday 06/01/23 Friday 06/02/23Monday05/29/23 Tuesday 05/30/23 Wednesday 05/31/23 Wednesday 05/24/23 Thursday 05/25/23 Friday 05/26/23Monday05/22/23 Tuesday 05/23/23 Thursday 05/18/23 Friday 05/19/23Monday05/15/23 Tuesday 05/16/23 Wednesday 05/17/23 Wednesday 05/10/23 Thursday 05/11/23 Friday 05/12/23Monday05/08/23 Tuesday 05/09/23 Thursday 05/04/23 Friday 05/05/23Monday05/01/23 Tuesday 05/02/23 Wednesday 05/03/23 160 17 On-Road Operations RCTC Freeway Service Patrol responded to 70 calls during the month of May. Of those calls, 52 were to assist disabled vehicles, 10 calls to remove debris, and eight were in response to accidents that affected the 91 EL. RCTC OPERATIONAL HIGHLIGHTS 161 18 FINANCIAL HIGHLIGHTS RCTC RCTC 91 Express Lanes Operating Statement 5/31/2023 Description Budget Dollar $ Percent (%) Operating revenues: Toll Revenue 57,398,000.89$ 52,768,833.33$ 4,629,167.56$ 8.8 Fee Revenue 5,281,840.42 5,938,900.00 (657,059.58) (11.1) Total operating revenues 62,679,841.31 58,707,733.33 3,972,107.98 6.8 Operating expenses: Salaries and Benefits 725,470.24 738,375.00 12,904.76 1.7 Legal Services 36,040.95 116,050.00 80,009.05 68.9 Advisory Services 48,427.95 69,666.67 21,238.72 30.5 Audit and Accounting Fees 31,096.00 38,958.33 7,862.33 20.2 Service Fees 4,735.12 11,916.67 7,181.55 60.3 Other Professional Services 537,390.47 1,141,250.00 603,859.53 52.9 Lease Expense 233,996.61 305,891.67 71,895.06 23.5 Operations 2,124,186.30 4,264,333.33 2,140,147.03 50.2 Utilities 42,835.52 66,550.00 23,714.48 35.6 Supplies and Materials 5,172.99 9,716.67 4,543.68 46.8 Membership and Subscription Fees 29,076.29 39,691.67 10,615.38 26.7 Office Equipment & Furniture (Non-Capital)- 73,333.33 73,333.33 100.0 Maintenance/Repairs 234,295.71 403,333.33 169,037.62 41.9 Training Seminars and Conferences 3,443.75 6,508.33 3,064.58 47.1 Transportation Expenses 1,567.53 2,658.33 1,090.80 41.0 Lodging 3,105.24 2,291.67 (813.57) (35.5) Meals 494.98 2,750.00 2,255.02 82.0 Other Staff Expenses 323.47 458.33 134.86 29.4 Advertising - 137,500.00 137,500.00 100.0 Program Management 58,457.77 48,033.33 (10,424.44) (21.7) Program Operations 1,701,510.66 7,643,808.33 5,942,297.67 77.7 Litigation Settlement - - - N/A Furniture & Equipment 4,160.23 68,750.00 64,589.77 93.9 Improvements - 18,333.33 18,333.33 100.0 Bad Debt Expense 589.40 - (589.40) N/A Total operating expenses 5,826,377.18 15,210,158.33 9,383,781.15 61.7 Operating income (loss)56,853,464.13 43,497,575.00 13,355,889.13 30.7 Nonoperating revenues (expenses): Interest Revenue 2,904,714.20 102,850.00 2,801,864.20 (2,724.2) Other Miscellaneous Revenue 42,551.75 - 42,551.75 N/A Loss on Refunding - - - N/A Principal Expense - - - N/A Interest Expense (18,451,244.48) (20,350,916.67) 1,899,672.19 (9.3) Total nonoperating revenues (expenses)(15,503,978.53) (20,248,066.67) 4,744,088.14 23.4 Transfers In 42.90 - 42.90 N/A Transfers Out (868,000.00) (1,140,975.00) 272,975.00 (23.9) Net income (loss) 40,481,528.50$ 22,108,533.33$ 18,372,995.17$ 83.1 1 Unaudited YTD as of : YTD Variance Actual1 162 19 JOINT AGENCY TRIP AND REVENUE STATISTICS JOINT AGENCY TRAFFIC STATISTICS MULTI AGENCY TRIP AND REVENUE STATISTICS MONTH ENDING May 31, 2023 MTD Transactions by Agency Transactions Using Both Segments % Using Both Segments Revenue Westbound OCTA 908,463 648,519 71% $2,608,863.85 RCTC 821,887 648,519 79% $3,736,223.95 Eastbound OCTA 880,897 573,173 65% $3,017,053.45 RCTC 699,318 573,173 82% $2,608,234.04 163 20 JOINT AGENCY PERFORMANCE MEASURES REPORTING REQUIREMENT REPORTING PERIOD PERFORMANCE STANDARD MAY 2023 PERFORMANCE Customer Service Service Level /Speed of Answer Monthly 80% answered within 60 seconds 79.8% answered within 60 seconds Abandon Percentage Monthly 4 % < 1.6% Customer Satisfaction Score Monthly 4.5 => 4.87 First Contact Resolution Monthly 85% of calls resolved on the first contact 94% Timeliness of Case Resolution Monthly 90% of cases resolved in one (1) business day 99.5% Monthly 98% of cases resolved within five (5) business days 99.9% Mail Performance Processing Returned Mail Monthly Per business day in which 90% of returned mail is processed within three (3) business days 100% Monthly Per business Day in which 100% of returned mail is processed within five (5) Business Days 100% Research and resolve unidentified Payments Monthly 100% of all unidentified payments are completely and accurately resolved within five (5) business days 100% Payment Processing Monthly Per business day in which 100% of payments are processed within two (2) business days 100% Accounting Customer Refunds Processed Monthly Per business day in which 100% of all refunds are completely and accurately issued within five (5) business days 100% Key Performance Indicator (KPI) for service level was not achieved due to higher-than-normal call volume following the Memorial Day holiday. This affected the customer service center’s ability to answer calls within the KPI requirement. JOINT AGENCY TRANSPONDER DISTRIBUTION 164 21 At the end of May 2023, the 91 EL had 169,293 active customer accounts and 663,834 transponders classified as assigned. Number of Accounts by FY As of May 31, 2023 165 Orange County Transportation Authority Riverside County Transportation Commission Status Report June 2023 As of June 30, 2023 ATTACHMENT 6 166 2 Table of Contents Operations Overview OCTA ................................................................................................. 3 Traffic and Revenue Statistics for OCTA ............................................................................... 3 OCTA Traffic and Revenue Summary ................................................................................ 5 OCTA Peak-Hour Volumes .................................................................................................... 6 OCTA Eastbound Peak-Hour Volumes .................................................................................. 6 OCTA Westbound Peak-Hour Volumes ................................................................................. 7 OCTA Operational Highlights ................................................................................................ 8 Financial Highlights OCTA ..................................................................................................... 9 Operations Overview RCTC ................................................................................................ 10 Traffic and Revenue Statistics for RCTC ............................................................................. 10 RCTC Traffic and Revenue Summary .............................................................................. 12 RCTC Peak-Hour Volumes .................................................................................................. 13 RCTC Eastbound Peak-Hour Volumes ................................................................................ 13 RCTC Westbound Peak-Hour Volumes ............................................................................... 15 RCTC Operational Highlights .............................................................................................. 17 Financial Highlights RCTC ................................................................................................... 18 Joint Agency Trip and Revenue Statistics ............................................................................ 19 Joint Agency Traffic Statistics .............................................................................................. 19 Joint Agency Performance Measures .................................................................................. 20 Joint Agency Transponder Distribution ................................................................................ 20 167 3 OPERATIONS OVERVIEW OCTA Total traffic volume on the 91 Express Lanes (91 EL) for June 2023 was 1,771,896. This represents a daily average of 59,063 vehicles. This is a 7.2 percent increase in total traffic volume from the same period last year, which totaled 1,652,514. Potential toll revenue for June was $5,469,630, which represents an increase of nine percent from the prior year’s total of $5,020,161. Carpool percentage for June was 24.7 percent as compared to the previous year’s rate of 24.3 percent. Month-to-date (MTD) traffic and revenue data is summarized in the table below. The following trip and revenue statistics tables represent all trips taken on the Orange County Transportation Authority (OCTA) 91 EL and associated potential revenue for the month of June 2023. Current MTD as of June 30, 2023 Trips JUN-23 MTD Actual JUN-22 MTD Actual Yr-to-Yr % Variance Full Toll Lanes 1,333,356 1,251,644 6.5% 3+ Lanes 438,540 400,870 9.4% Total Gross Trips 1,771,896 1,652,514 7.2% Revenue Full Toll Lanes $5,404,131 $4,958,376 9.0% 3+ Lanes $65,499 $61,785 6.0% Total Gross Revenue $5,469,630 $5,020,161 9.0% Average Revenue per Trip Average Full Toll Lanes $4.05 $3.96 2.3% Average 3+ Lanes $0.15 $0.15 0.0% Average Gross Revenue $3.09 $3.04 1.6% TRAFFIC AND REVENUE STATISTICS FOR OCTA 168 4 The 2023 fiscal year-to-date (YTD) traffic volume decreased by 0.4 percent, and potential toll revenue increased by 2.1 percent when compared with the same period the prior year. YTD average revenue per trip is $3.16. Fiscal YTD traffic and revenue data are summarized in the table below. The following trip and revenue statistics tables represent all trips taken on the OCTA 91 EL and associated potential revenue for the months of July 2022 through June 2023. Fiscal Year (FY) 2022-23 YTD as of June 30, 2023 Trips FY 2022-23 YTD Actual (7/2022-6/2023) FY 2021-22 YTD Actual (7/2021-6/2022) Yr-to-Yr % Variance Full Toll Lanes 15,017,314 15,224,706 (1.4%) 3+ Lanes 4,719,310 4,585,550 2.9% Total Gross Trips 19,736,624 19,810,256 (0.4%) Revenue Full Toll Lanes $61,629,811 $60,428,192 2.0% 3+ Lanes $737,541 $645,593 14.2% Total Gross Revenue $62,367,352 $61,073,785 2.1% Average Revenue per Trip Average Full Toll Lanes $4.10 $3.97 3.3% Average 3+ Lanes $0.16 $0.14 14.3% Average Gross Revenue $3.16 $3.08 2.6% 169 5 OCTA Traffic and Revenue Summary The chart below reflects the total trips breakdown between full toll trips and high-occupancy vehicle (HOV3+) trips for FY 2022-23 on a monthly basis. The chart below reflects the gross potential revenue breakdown between full toll trips and HOV3+ trips for FY 2022-23 on a monthly basis. 170 6 OCTA PEAK-HOUR VOLUMES Peak-hour traffic in the eastbound and westbound directions reached or exceeded 90 percent of defined capacity 9 times during the month of June 2023. As demonstrated on the next chart, westbound peak-hour traffic volumes top out at 97 percent of defined capacity. OCTA EASTBOUND PEAK-HOUR VOLUMES EASTBOUND WEEKDAY PEAK VOLUME: PM Time Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap. 1400 - 1500 $7.70 530 3,095 91%$8.60 480 2,744 81% 1500 - 1600 $7.45 536 3,015 89% $8.15 546 2,835 83% 1600 - 1700 $7.00 495 2,972 87% $6.95 502 2,634 77% 1700 - 1800 $6.70 488 3,003 88% $6.95 494 2,629 77% 1800 - 1900 $4.50 632 2,970 87% $6.95 617 2,623 77% 1900 - 2000 $5.75 539 2,176 64% $6.45 549 2,043 60% PM Time Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap. 1400 - 1500 $5.30 502 2,887 85% $5.30 486 2,941 87%$5.30 501 3,054 90%$7.70 557 2,852 84% $8.60 555 2,887 85% 1500 - 1600 $5.65 518 3,019 89% $5.75 527 3,004 88% $7.45 523 2,569 76% $7.45 499 2,882 85% $8.15 523 2,700 79% 1600 - 1700 $5.10 454 2,953 87% $5.25 444 2,863 84% $6.50 401 2,320 68%$7.00 503 3,061 90%$6.95 563 2,873 85% 1700 - 1800 $4.95 472 2,781 82% $4.90 517 2,865 84% $5.40 565 3,231 95% $6.70 511 2,871 84% $6.95 572 2,897 85% 1800 - 1900 $5.65 554 2,591 76% $4.05 603 2,946 87% $4.05 542 2,905 85% $4.50 617 2,883 85% $6.95 649 2,577 76% 1900 - 2000 $3.95 363 1,442 42% $3.95 495 2,036 60% $3.95 576 2,438 72% $5.75 501 2,189 64% $6.45 580 2,083 61% PM Time Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap. 1400 - 1500 $5.30 509 2,933 86% $5.30 526 2,998 88%$5.30 488 3,055 90%$7.70 582 2,979 88% $8.60 558 2,818 83% 1500 - 1600 $5.65 486 3,007 88%$5.75 526 3,044 90%$7.45 538 2,957 87% $7.45 543 2,967 87% $8.15 529 2,808 83% 1600 - 1700 $5.10 483 2,948 87% $5.25 463 3,015 89% $6.50 470 2,949 87% $7.00 502 2,988 88% $6.95 539 2,909 86% 1700 - 1800 $4.95 492 2,945 87% $4.90 506 2,844 84% $5.40 482 2,927 86% $6.70 531 3,006 88% $6.95 567 2,882 85% 1800 - 1900 $5.65 513 2,410 71% $4.05 547 2,921 86% $4.05 562 2,882 85% $4.50 533 2,663 78% $6.95 586 2,392 70% 1900 - 2000 $3.95 418 1,451 43% $3.95 452 1,890 56% $3.95 587 2,663 78% $5.75 571 2,385 70% $6.45 603 2,047 60% PM Time Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap. 1400 - 1500 $5.30 527 2,804 82% $5.30 502 2,858 84%$5.30 494 2,888 85% $7.70 519 3,000 88% $8.60 556 2,854 84% 1500 - 1600 $5.65 506 2,744 81% $5.75 519 2,864 84% $7.45 508 2,836 83% $7.45 491 2,850 84% $8.15 532 2,832 83% 1600 - 1700 $5.10 496 2,894 85% $5.25 457 3,024 89% $6.50 448 2,872 84% $7.00 470 2,800 82% $6.95 534 2,773 82% 1700 - 1800 $4.95 573 2,950 87% $4.90 481 2,837 83% $5.40 482 2,821 83% $6.70 465 2,647 78% $6.95 541 2,777 82% 1800 - 1900 $5.65 563 2,155 63% $4.05 576 2,954 87% $4.05 507 2,537 75% $4.50 523 2,639 78% $6.95 625 2,522 74% 1900 - 2000 $3.95 438 1,419 42% $3.95 530 2,349 69% $3.95 628 2,750 81% $5.75 519 2,194 65% $6.45 572 2,101 62% PM Time Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap. 1400 - 1500 $5.30 501 2,767 81% $5.30 490 2,928 86% $5.30 527 2,925 86% $7.70 523 2,960 87% $8.60 585 2,857 84% 1500 - 1600 $5.65 458 2,794 82% $5.75 503 2,765 81% $7.45 450 2,453 72% $7.45 507 2,864 84% $8.15 571 2,867 84% 1600 - 1700 $5.10 466 2,831 83% $5.25 330 2,061 61% $6.50 484 3,013 89% $7.00 451 2,788 82% $6.95 508 2,619 77% 1700 - 1800 $4.95 488 2,790 82% $4.90 490 2,758 81% $5.40 471 2,825 83% $6.70 528 2,879 85% $6.95 486 2,798 82% 1800 - 1900 $5.65 585 2,847 84% $4.05 574 2,843 84% $4.05 566 2,775 82% $4.50 607 2,806 83% $6.95 608 2,394 70% 1900 - 2000 $3.95 403 1,851 54% $3.95 547 2,529 74% $3.95 656 2,634 77% $5.75 638 2,715 80% $6.45 649 2,212 65% Thursday 06/01/23 Friday 06/02/23 Monday 06/05/23 Tuesday 06/06/23 Wednesday 06/07/23 Monday 05/29/23 Tuesday 05/30/23 Wednesday 05/31/23 Thursday 06/08/23 Friday 06/09/23 Monday 06/12/23 Tuesday 06/13/23 Wednesday 06/14/23 Thursday 06/15/23 Friday 06/16/23 Monday 06/19/23 Tuesday 06/20/23 Wednesday 06/21/23 Thursday 06/22/23 Friday 06/23/23 Monday 06/26/23 Tuesday 06/27/23 Wednesday 06/28/23 Thursday 06/29/23 Friday 06/30/23 171 7 OCTA WESTBOUND PEAK -HOUR VOLUMES WESTBOUND WEEKDAY PEAK VOLUME: AM Time Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap. 0400 - 0500 $3.15 450 1,240 36% $3.25 382 1,062 31% 0500 - 0600 $5.10 815 2,851 84% $5.00 729 2,504 74% 0600 - 0700 $5.30 700 2,985 88% $5.25 600 2,651 78% 0700 - 0800 $5.80 690 2,893 85% $5.80 559 2,408 71% 0800 - 0900 $5.30 389 2,416 71% $5.25 364 2,269 67% 0900 - 1000 $4.20 370 2,278 67% $4.35 323 1,984 58% AM Time Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap. 0400 - 0500 $3.15 459 1,288 38% $3.15 459 1,222 36% $3.15 454 1,214 36% $3.15 463 1,213 36% $3.25 377 1,024 30% 0500 - 0600 $5.10 817 2,787 82% $5.10 807 2,841 84% $5.10 816 2,860 84% $5.10 772 2,742 81% $5.00 671 2,347 69% 0600 - 0700 $5.30 629 2,979 88% $5.30 650 3,025 89%$5.30 773 3,304 97% $5.30 686 3,052 90%$5.25 619 2,715 80% 0700 - 0800 $5.80 585 2,374 70% $5.80 581 2,822 83% $5.80 636 2,926 86% $5.80 599 2,685 79% $5.80 496 2,412 71% 0800 - 0900 $5.30 395 2,172 64% $5.30 391 2,561 75% $5.30 426 2,531 74% $5.30 380 2,392 70% $5.25 403 2,334 69% 0900 - 1000 $4.20 483 2,669 79% $4.20 332 2,197 65% $4.20 326 1,965 58% $4.20 373 2,199 65% $4.35 430 2,045 60% AM Time Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap. 0400 - 0500 $3.15 450 1,263 37% $3.15 442 1,247 37% $3.15 467 1,285 38% $3.15 459 1,265 37% $3.25 386 1,063 31% 0500 - 0600 $5.10 811 2,913 86% $5.10 796 2,804 82%$5.10 885 3,195 94%$5.10 800 2,838 83% $5.00 666 2,406 71% 0600 - 0700 $5.30 648 3,022 89% $5.30 629 2,953 87% $5.30 643 3,017 89% $5.30 636 2,911 86% $5.25 558 2,541 75% 0700 - 0800 $5.80 513 2,797 82% $5.80 551 2,851 84% $5.80 535 2,785 82% $5.80 552 2,737 81% $5.80 442 2,165 64% 0800 - 0900 $5.30 382 2,530 74% $5.30 435 2,595 76% $5.30 421 2,561 75% $5.30 407 2,669 79% $5.25 347 1,900 56% 0900 - 1000 $4.20 390 2,178 64% $4.20 406 2,441 72% $4.20 366 2,201 65% $4.20 406 2,457 72% $4.35 407 1,963 58% AM Time Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap. 0400 - 0500 $3.15 367 1,074 32% $3.15 461 1,300 38%$3.15 431 1,231 36% $3.15 448 1,220 36% $3.25 375 1,010 30% 0500 - 0600 $5.10 655 2,481 73% $5.10 788 2,853 84% $5.10 859 2,927 86% $5.10 768 2,676 79% $5.00 623 2,415 71% 0600 - 0700 $5.30 493 2,545 75% $5.30 646 2,981 88% $5.30 642 2,997 88% $5.30 651 2,946 87% $5.25 574 2,597 76% 0700 - 0800 $5.80 400 2,076 61% $5.80 523 2,832 83% $5.80 503 2,706 80% $5.80 513 2,649 78% $5.80 466 2,187 64% 0800 - 0900 $5.30 329 1,729 51% $5.30 368 2,343 69% $5.30 382 2,441 72% $5.30 428 2,574 76% $5.25 377 1,996 59% 0900 - 1000 $4.20 403 1,923 57% $4.20 471 2,709 80% $4.20 470 2,535 75% $4.20 383 2,482 73% $4.35 366 1,913 56% AM Time Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap. 0400 - 0500 $3.15 419 1,269 37% $3.15 448 1,289 38% $3.15 454 1,228 36% $3.15 453 1,242 37% $3.25 376 1,053 31% 0500 - 0600 $5.10 789 2,759 81% $5.10 843 2,914 86% $5.10 838 2,901 85% $5.10 815 2,805 83% $5.00 696 2,341 69% 0600 - 0700 $5.30 568 2,893 85% $5.30 612 3,008 88% $5.30 659 3,037 89%$5.30 697 3,065 90%$5.25 587 2,662 78% 0700 - 0800 $5.80 490 2,663 78% $5.80 537 2,796 82% $5.80 501 2,749 81% $5.80 509 2,627 77% $5.80 428 2,116 62% 0800 - 0900 $5.30 438 2,522 74% $5.30 372 2,383 70% $5.30 402 2,479 73% $5.30 407 2,380 70% $5.25 399 2,151 63% 0900 - 1000 $4.20 426 2,468 73% $4.20 474 2,731 80% $4.20 435 2,378 70% $4.20 414 2,341 69% $4.35 506 2,318 68% Monday 05/29/23 Tuesday 05/30/23 Wednesday 05/31/23 Thursday 06/01/23 Friday 06/02/23 Monday 06/05/23 Tuesday 06/06/23 Wednesday 06/07/23 Thursday 06/08/23 Friday 06/09/23 Monday 06/12/23 Tuesday 06/13/23 Wednesday Monday 06/19/23 Tuesday 06/20/23 Wednesday 06/28/23 Thursday 06/15/23 Friday 06/16/23 06/21/23 Thursday 06/29/23 Friday 06/30/23 Thursday 06/22/23 Friday 06/23/23 06/14/23 Monday 06/26/23 Tuesday 06/27/23 Wednesday 172 8 On-Road Operations OCTA Freeway Service Patrol responded to 60 calls during the month of June. Of those calls, 16 were to assist disabled vehicles, 23 were to tow vehicles, and 21 were to aid motorists in the 91 EL. OCTA OPERATIONAL HIGHLIGHTS 173 9 FINANCIAL HIGHLIGHTS OCTA Capital Asset Activity During the twelve months ending June 30, 2023, capital asset activities included payments of $835,718 attributed to the Electronic Toll and Traffic Management system project and $1,332,812 attributed to the back-office system implementation project. 174 10 OPERATIONS OVERVIEW RCTC Total traffic volume on the 91 EL for June 2023 was 1,500,240. This represents a daily average of 50,008 vehicles. This is a nine percent increase in total traffic volume from the same period last year, which totaled 1,376,554. Potential toll revenue for June was $6,208,950, which represents an increase of 17.5 percent from the prior year’s total of $5,283,149. Carpool percentage for June was 24.1 percent as compared to the previous year’s rate of 23.2 percent. MTD traffic and revenue data is summarized in the table below. The following trip and revenue statistics tables represent all trips taken on the Riverside County Transportation Commission (RCTC) 91 EL and associated potential revenue for the month of June 2023. Current MTD as of June 30, 2023 Trips JUN-23 MTD Actual Stantec MTD Pr ojected # Variance % Var iance JUN-22 MTD Actual Yr-to-Yr % Var iance Full Toll Lanes 1,138,273 936,857 201,416 21.5% 1,057,409 7.6% 3+ Lanes 361,967 348,429 13,538 3.9% 319,145 13.4% Total Gross Trips 1,500,240 1,285,286 214,954 16.7% 1,376,554 9.0% Revenue Full Toll Lanes $6,151,288 $4,494,286 $1,657,002 36.9% $5,239,538 17.4% 3+ Lanes $57,662 $0 $57,662 $43,611 32.2% Total Gross Revenue $6,208,950 $4,494,286 $1,714,664 38.2% $5,283,149 17.5% Average Revenue per Trip Average Full Toll Lanes $5.40 $4.80 $0.60 12.5%$4.96 8.9% Average 3+ Lanes $0.16 $0.00 $0.16 $0.14 14.3% Average Gross Revenue $4.14 $3.50 $0.64 18.3%$3.84 7.8% TRAFFIC AND REVENUE STATISTICS FOR RCTC 175 11 The 2023 fiscal YTD traffic volume decreased by 0.5 percent, and potential toll revenue increased by 7.4 percent when compared with the same period the prior year. YTD average revenue per trip is $4.06. Fiscal YTD traffic and revenue data are summarized in the table below. The following trip and revenue statistics tables represent all trips taken on the RCTC 91 EL and associated potential revenue for the months of July 2022 through June 2023. FY 2022-23 YTD as of June 30, 2023 Trips FY 2022-23 YTD Actual (7/2022-6/2023) Stantec YTD Pr ojected # Variance % V ar iance FY 2021-22 YTD Actual (7/2021-6/2022) Yr-to-Yr % V ar iance Full Toll Lanes 12,836,117 11,031,743 1,804,374 16.4% 13,127,649 (2.2%) 3+ Lanes 3,853,692 4,028,286 (174,594)(4.3%)3,650,877 5.6% Total Gross Trips 16,689,809 15,060,029 1,629,780 10.8% 16,778,526 (0.5%) Revenue Full Toll Lanes $67,260,941 $52,735,657 $14,525,284 27.5% $62,696,471 7.3% 3+ Lanes $582,237 $0 $582,237 $494,453 17.8% Total Gross Revenue $67,843,178 $52,735,657 $15,107,521 28.6% $63,190,924 7.4% Average Revenue per Trip Average Full Toll Lanes $5.24 $4.78 $0.46 9.6%$4.78 9.6% Average 3+ Lanes $0.15 $0.00 $0.15 $0.14 7.1% Average Gross Revenue $4.06 $3.50 $0.56 16.0%$3.77 7.7% 176 12 RCTC Traffic and Revenue Summary The chart below reflects the total trips broken down between full toll lanes and HOV3+ lanes for FY 2022-23 on a monthly basis. The chart below reflects the gross potential revenue breakdown between full toll lanes and HOV3+ lanes for FY 2022-23 on a monthly basis. 177 13 RCTC PEAK-HOUR VOLUMES In June, no toll rates were adjusted. RCTC evaluates traffic volumes for peak-period hours and adjusts rates according to the toll rate policy. RCTC EASTBOUND PEAK-HOUR VOLUMES Eastbound PM Peak - County Line to McKinley PM Time Price HOV SOV Vol.LOS Price HOV SOV Vol.LOS Price HOV SOV Vol.LOS Price HOV SOV Vol.LOS Price HOV SOV Vol.LOS 1400 - 1500 $13.85 287 1,131 1,418 F $27.90 315 1,106 1,421 F 1500 - 1600 $17.30 314 1,010 1,324 F $27.60 341 985 1,326 F 1600 - 1700 $8.05 270 1,058 1,328 F $16.25 306 982 1,288 E 1700 - 1800 $5.65 248 1,051 1,299 E $7.35 260 907 1,167 D 1800 - 1900 $5.65 307 913 1,220 E $5.65 323 934 1,257 E 1900 - 2000 $5.65 259 711 970 C $5.65 305 777 1,082 D PM Time Price HOV SOV Vol.LOS Price HOV SOV Vol.LOS Price HOV SOV Vol.LOS Price HOV SOV Vol.LOS Price HOV SOV Vol.LOS 1400 - 1500 $5.65 286 1,041 1,327 F $7.35 265 1,140 1,405 F $10.65 272 1,121 1,393 F $13.85 308 1,060 1,368 F $27.90 334 1,111 1,445 F 1500 - 1600 $7.35 284 1,092 1,376 F $9.50 312 1,063 1,375 F $13.40 271 983 1,254 E $17.30 298 1,011 1,309 F $27.60 355 1,036 1,391 F 1600 - 1700 $5.65 218 1,043 1,261 E $5.65 265 1,009 1,274 E $5.65 262 1,169 1,431 F $8.05 284 1,111 1,395 F $16.25 330 1,077 1,407 F 1700 - 1800 $5.65 254 884 1,138 D $5.65 282 929 1,211 E $5.65 273 1,090 1,363 F $5.65 254 1,021 1,275 E $7.35 334 1,023 1,357 F 1800 - 1900 $5.65 277 779 1,056 D $5.65 311 928 1,239 E $5.65 284 972 1,256 E $5.65 295 896 1,191 D $5.65 350 954 1,304 F 1900 - 2000 $2.40 182 474 656 B $4.45 211 635 846 C $4.45 269 768 1,037 D $5.65 236 760 996 C $5.65 299 757 1,056 D PM Time Price HOV SOV Vol.LOS Price HOV SOV Vol.LOS Price HOV SOV Vol.LOS Price HOV SOV Vol.LOS Price HOV SOV Vol.LOS 1400 - 1500 $5.65 261 919 1,180 D $7.35 274 1,073 1,347 F $10.65 254 1,080 1,334 F $13.85 344 1,058 1,402 F $27.90 328 1,111 1,439 F 1500 - 1600 $7.35 258 928 1,186 D $9.50 306 1,041 1,347 F $13.40 312 1,083 1,395 F $17.30 313 995 1,308 F $27.60 322 1,066 1,388 F 1600 - 1700 $5.65 247 966 1,213 E $5.65 246 1,048 1,294 E $5.65 235 1,074 1,309 F $8.05 280 1,091 1,371 F $16.25 335 1,091 1,426 F 1700 - 1800 $5.65 236 904 1,140 D $5.65 254 829 1,083 D $5.65 268 1,027 1,295 E $5.65 264 1,040 1,304 F $7.35 351 1,064 1,415 F 1800 - 1900 $5.65 266 735 1,001 D $5.65 287 918 1,205 E $5.65 310 942 1,252 E $5.65 281 919 1,200 D $5.65 290 901 1,191 D 1900 - 2000 $2.40 190 467 657 B $4.45 203 613 816 C $4.45 307 918 1,225 E $5.65 306 851 1,157 D $5.65 260 735 995 C PM Time Price HOV SOV Vol.LOS Price HOV SOV Vol.LOS Price HOV SOV Vol.LOS Price HOV SOV Vol.LOS Price HOV SOV Vol.LOS 1400 - 1500 $5.65 297 1,037 1,334 F $7.35 236 1,027 1,263 E $10.65 285 1,060 1,345 F $13.85 293 1,149 1,442 F $27.90 345 1,055 1,400 F 1500 - 1600 $7.35 301 1,009 1,310 F $9.50 305 1,010 1,315 F $13.40 302 998 1,300 E $17.30 311 986 1,297 E $27.60 339 1,041 1,380 F 1600 - 1700 $5.65 271 1,016 1,287 E $5.65 241 1,045 1,286 E $5.65 260 1,068 1,328 F $8.05 275 1,074 1,349 F $16.25 290 1,020 1,310 F 1700 - 1800 $5.65 311 975 1,286 E $5.65 266 964 1,230 E $5.65 270 951 1,221 E $5.65 266 966 1,232 E $7.35 292 931 1,223 E 1800 - 1900 $5.65 316 705 1,021 D $5.65 277 926 1,203 E $5.65 255 856 1,111 D $5.65 282 882 1,164 D $5.65 322 915 1,237 E 1900 - 2000 $2.40 216 453 669 B $4.45 269 771 1,040 D $4.45 291 920 1,211 E $5.65 268 788 1,056 D $5.65 303 829 1,132 D PM Time Price HOV SOV Vol.LOS Price HOV SOV Vol.LOS Price HOV SOV Vol.LOS Price HOV SOV Vol.LOS Price HOV SOV Vol.LOS 1400 - 1500 $5.65 273 1,049 1,322 F $7.35 260 1,107 1,367 F $10.65 267 1,093 1,360 F $13.85 274 1,071 1,345 F $27.90 349 1,057 1,406 F 1500 - 1600 $7.35 295 1,001 1,296 E $9.50 302 1,060 1,362 F $13.40 276 840 1,116 D $17.30 306 913 1,219 E $27.60 377 1,027 1,404 F 1600 - 1700 $5.65 247 1,010 1,257 E $5.65 162 685 847 C $5.65 276 1,039 1,315 F $8.05 294 1,051 1,345 F $16.25 316 1,003 1,319 F 1700 - 1800 $5.65 260 939 1,199 D $5.65 315 1,098 1,413 F $5.65 241 1,016 1,257 E $5.65 298 1,057 1,355 F $7.35 275 1,038 1,313 F 1800 - 1900 $5.65 301 943 1,244 E $5.65 307 1,020 1,327 F $5.65 283 875 1,158 D $5.65 318 942 1,260 E $5.65 318 815 1,133 D 1900 - 2000 $2.40 234 680 914 C $4.45 322 1,001 1,323 F $4.45 333 822 1,155 D $5.65 360 954 1,314 F $5.65 319 752 1,071 D Wednesday 06/28/23 Thursday 06/29/23 Friday 06/30/23Monday06/26/23 Tuesday 06/27/23 Thursday 06/22/23 Friday 06/23/23Monday06/19/23 Tuesday 06/20/23 Wednesday 06/21/23 Wednesday 06/14/23 Thursday 06/15/23 Friday 06/16/23Monday06/12/23 Tuesday 06/13/23 Thursday 06/08/23 Friday 06/09/23Monday06/05/23 Tuesday 06/06/23 Wednesday 06/07/23 Wednesday 05/31/23 Thursday 06/01/23 Friday 06/02/23Monday05/29/23 Tuesday 05/30/23 178 14 Eastbound PM Peak - County Line to 15 SB Ontario PM Time Price HOV SOV Vol.LOS Price HOV SOV Vol.LOS Price HOV SOV Vol.LOS Price HOV SOV Vol.LOS Price HOV SOV Vol.LOS 1400 - 1500 $5.65 139 740 879 C $5.65 144 661 805 C 1500 - 1600 $5.65 158 658 816 C $5.65 150 631 781 B 1600 - 1700 $3.15 136 698 834 C $3.15 131 582 713 B 1700 - 1800 $3.15 170 727 897 C $3.15 109 529 638 B 1800 - 1900 $3.15 171 631 802 C $3.15 144 553 697 B 1900 - 2000 $3.15 163 521 684 B $3.15 166 445 611 B PM Time Price HOV SOV Vol.LOS Price HOV SOV Vol.LOS Price HOV SOV Vol.LOS Price HOV SOV Vol.LOS Price HOV SOV Vol.LOS 1400 - 1500 $5.65 145 685 830 C $5.65 148 769 917 C $5.65 149 760 909 C $5.65 156 683 839 C $5.65 150 636 786 B 1500 - 1600 $5.65 161 736 897 C $5.65 178 743 921 C $5.65 131 628 759 B $5.65 175 638 813 C $5.65 168 624 792 B 1600 - 1700 $3.15 158 618 776 B $5.65 132 595 727 B $5.65 146 625 771 B $3.15 140 639 779 B $3.15 150 593 743 B 1700 - 1800 $3.15 127 613 740 B $3.15 140 661 801 C $3.15 163 680 843 C $3.15 146 605 751 B $3.15 165 609 774 B 1800 - 1900 $3.15 174 574 748 B $3.15 180 674 854 C $3.15 175 716 891 C $3.15 185 619 804 C $3.15 194 573 767 B 1900 - 2000 $3.15 105 333 438 B $3.15 174 499 673 B $3.15 191 589 780 B $3.15 170 548 718 B $3.15 162 442 604 B PM Time Price HOV SOV Vol.LOS Price HOV SOV Vol.LOS Price HOV SOV Vol.LOS Price HOV SOV Vol.LOS Price HOV SOV Vol.LOS 1400 - 1500 $5.65 169 791 960 C $5.65 140 792 932 C $5.65 130 752 882 C $5.65 148 653 801 C $5.65 153 627 780 B 1500 - 1600 $5.65 170 731 901 C $5.65 168 685 853 C $5.65 152 666 818 C $5.65 153 678 831 C $5.65 163 667 830 C 1600 - 1700 $3.15 134 600 734 B $5.65 146 637 783 B $5.65 163 607 770 B $3.15 144 649 793 B $3.15 157 600 757 B 1700 - 1800 $3.15 147 600 747 B $3.15 143 614 757 B $3.15 134 660 794 B $3.15 183 629 812 C $3.15 156 533 689 B 1800 - 1900 $3.15 161 532 693 B $3.15 178 615 793 B $3.15 146 646 792 B $3.15 158 585 743 B $3.15 143 528 671 B 1900 - 2000 $3.15 131 386 517 B $3.15 142 442 584 B $3.15 187 653 840 C $3.15 159 597 756 B $3.15 157 472 629 B PM Time Price HOV SOV Vol.LOS Price HOV SOV Vol.LOS Price HOV SOV Vol.LOS Price HOV SOV Vol.LOS Price HOV SOV Vol.LOS 1400 - 1500 $5.65 175 681 856 C $5.65 135 720 855 C $5.65 136 747 883 C $5.65 139 680 819 C $5.65 168 671 839 C 1500 - 1600 $5.65 152 635 787 B $5.65 152 676 828 C $5.65 154 654 808 C $5.65 148 630 778 B $5.65 162 622 784 B 1600 - 1700 $3.15 160 626 786 B $5.65 151 640 791 B $5.65 135 615 750 B $3.15 139 637 776 B $3.15 141 568 709 B 1700 - 1800 $3.15 147 586 733 B $3.15 146 596 742 B $3.15 141 624 765 B $3.15 136 580 716 B $3.15 144 569 713 B 1800 - 1900 $3.15 154 453 607 B $3.15 152 633 785 B $3.15 141 579 720 B $3.15 148 565 713 B $3.15 172 585 757 B 1900 - 2000 $3.15 127 292 419 B $3.15 146 591 737 B $3.15 222 628 850 C $3.15 151 557 708 B $3.15 175 504 679 B PM Time Price HOV SOV Vol.LOS Price HOV SOV Vol.LOS Price HOV SOV Vol.LOS Price HOV SOV Vol.LOS Price HOV SOV Vol.LOS 1400 - 1500 $5.65 135 737 872 C $5.65 136 645 781 B $5.65 167 715 882 C $5.65 163 736 899 C $5.65 170 635 805 C 1500 - 1600 $5.65 144 618 762 B $5.65 154 549 703 B $5.65 139 569 708 B $5.65 104 401 505 B $5.65 169 574 743 B 1600 - 1700 $3.15 124 596 720 B $5.65 71 338 409 B $5.65 128 621 749 B $3.15 145 666 811 C $3.15 137 571 708 B 1700 - 1800 $3.15 151 607 758 B $3.15 124 550 674 B $3.15 148 611 759 B $3.15 181 587 768 B $3.15 138 564 702 B 1800 - 1900 $3.15 163 607 770 B $3.15 147 524 671 B $3.15 156 584 740 B $3.15 188 646 834 C $3.15 185 516 701 B 1900 - 2000 $3.15 150 451 601 B $3.15 143 537 680 B $3.15 210 663 873 C $3.15 189 644 833 C $3.15 209 509 718 B Thursday 06/29/23 Friday 06/30/23Monday06/26/23 Tuesday 06/27/23 Wednesday 06/28/23 Wednesday 06/21/23 Thursday 06/22/23 Friday 06/23/23Monday06/19/23 Tuesday 06/20/23 Thursday 06/15/23 Friday 06/16/23Monday06/12/23 Tuesday 06/13/23 Wednesday 06/14/23 Wednesday 06/07/23 Thursday 06/08/23 Friday 06/09/23Monday06/05/23 Tuesday 06/06/23 Thursday 06/01/23 Friday 06/02/23Monday05/29/23 Tuesday 05/30/23 Wednesday 05/31/23 179 15 RCTC WESTBOUND PEAK-HOUR VOLUMES Westbound AM Peak - McKinley to County Line AM Time Price HOV SOV Vol.LOS Price HOV SOV Vol.LOS Price HOV SOV Vol.LOS Price HOV SOV Vol.LOS Price HOV SOV Vol.LOS 0400 - 0500 $2.40 239 431 670 B $2.40 199 356 555 B 0500 - 0600 $11.30 480 1,076 1,556 F $7.35 426 979 1,405 F 0600 - 0700 $19.45 424 1,188 1,612 F $12.35 369 1,087 1,456 F 0700 - 0800 $18.20 443 1,214 1,657 F $8.35 347 940 1,287 E 0800 - 0900 $9.05 226 1,001 1,227 E $5.65 187 861 1,048 D 0900 - 1000 $5.65 167 836 1,003 D $4.45 147 694 841 C AM Time Price HOV SOV Vol.LOS Price HOV SOV Vol.LOS Price HOV SOV Vol.LOS Price HOV SOV Vol.LOS Price HOV SOV Vol.LOS 0400 - 0500 $2.40 247 461 708 B $2.40 236 403 639 B $2.40 253 421 674 B $2.40 238 403 641 B $2.40 217 362 579 B 0500 - 0600 $10.95 469 1,092 1,561 F $12.75 484 1,072 1,556 F $12.75 480 1,166 1,646 F $11.30 472 1,122 1,594 F $7.35 394 1,071 1,465 F 0600 - 0700 $19.45 419 1,187 1,606 F $20.50 409 1,188 1,597 F $20.50 455 1,268 1,723 F $19.45 451 1,241 1,692 F $12.35 411 1,201 1,612 F 0700 - 0800 $17.05 418 1,233 1,651 F $19.25 418 1,294 1,712 F $19.25 399 1,248 1,647 F $18.20 385 1,124 1,509 F $8.35 290 976 1,266 E 0800 - 0900 $8.35 261 1,253 1,514 F $11.20 262 1,215 1,477 F $10.10 234 1,095 1,329 E $9.05 255 1,015 1,270 E $5.65 238 874 1,112 D 0900 - 1000 $5.65 187 974 1,161 D $5.65 160 861 1,021 D $5.65 160 792 952 C $5.65 218 918 1,136 D $4.45 198 710 908 C AM Time Price HOV SOV Vol.LOS Price HOV SOV Vol.LOS Price HOV SOV Vol.LOS Price HOV SOV Vol.LOS Price HOV SOV Vol.LOS 0400 - 0500 $2.40 227 412 639 B $2.40 249 441 690 B $2.40 258 411 669 B $2.40 243 426 669 B $2.40 212 358 570 B 0500 - 0600 $10.95 463 1,125 1,588 F $12.75 477 1,100 1,577 F $12.75 482 1,098 1,580 F $11.30 477 1,112 1,589 F $7.35 402 1,038 1,440 F 0600 - 0700 $19.45 402 1,203 1,605 F $20.50 419 1,186 1,605 F $20.50 440 1,245 1,685 F $19.45 394 1,202 1,596 F $12.35 371 1,006 1,377 F 0700 - 0800 $17.05 364 1,243 1,607 F $19.25 388 1,287 1,675 F $19.25 368 1,283 1,651 F $18.20 399 1,202 1,601 F $8.35 275 861 1,136 D 0800 - 0900 $8.35 264 1,223 1,487 F $11.20 274 1,095 1,369 F $10.10 262 1,154 1,416 F $9.05 285 1,326 1,611 F $5.65 191 818 1,009 D 0900 - 1000 $5.65 171 830 1,001 D $5.65 191 965 1,156 D $5.65 213 888 1,101 D $5.65 210 1,006 1,216 E $4.45 212 753 965 C AM Time Price HOV SOV Vol.LOS Price HOV SOV Vol.LOS Price HOV SOV Vol.LOS Price HOV SOV Vol.LOS Price HOV SOV Vol.LOS 0400 - 0500 $2.40 195 404 599 B $2.40 237 448 685 B $2.40 245 427 672 B $2.40 247 437 684 B $2.40 198 373 571 B 0500 - 0600 $10.95 390 982 1,372 F $12.75 457 1,148 1,605 F $12.75 478 1,132 1,610 F $11.30 480 1,047 1,527 F $7.35 313 1,085 1,398 F 0600 - 0700 $19.45 296 978 1,274 E $20.50 420 1,252 1,672 F $20.50 407 1,244 1,651 F $19.45 440 1,242 1,682 F $12.35 318 1,102 1,420 F 0700 - 0800 $17.05 239 829 1,068 D $19.25 355 1,364 1,719 F $19.25 342 1,214 1,556 F $18.20 362 1,044 1,406 F $8.35 274 863 1,137 D 0800 - 0900 $8.35 184 708 892 C $11.20 280 1,265 1,545 F $10.10 253 1,140 1,393 F $9.05 274 1,227 1,501 F $5.65 231 800 1,031 D 0900 - 1000 $5.65 210 704 914 C $5.65 185 1,063 1,248 E $5.65 243 982 1,225 E $5.65 239 1,055 1,294 E $4.45 201 680 881 C AM Time Price HOV SOV Vol.LOS Price HOV SOV Vol.LOS Price HOV SOV Vol.LOS Price HOV SOV Vol.LOS Price HOV SOV Vol.LOS 0400 - 0500 $2.40 209 442 651 B $2.40 258 441 699 B $2.40 261 448 709 B $2.40 269 412 681 B $2.40 210 401 611 B 0500 - 0600 $10.95 449 1,089 1,538 F $12.75 463 1,108 1,571 F $12.75 486 1,104 1,590 F $11.30 481 1,037 1,518 F $7.35 416 925 1,341 E 0600 - 0700 $19.45 397 1,212 1,609 F $20.50 404 1,219 1,623 F $20.50 388 1,208 1,596 F $19.45 446 1,333 1,779 F $12.35 385 1,093 1,478 F 0700 - 0800 $17.05 366 1,236 1,602 F $19.25 352 1,317 1,669 F $19.25 370 1,333 1,703 F $18.20 322 1,155 1,477 F $8.35 277 893 1,170 D 0800 - 0900 $8.35 251 1,175 1,426 F $11.20 256 1,268 1,524 F $10.10 268 1,212 1,480 F $9.05 250 1,032 1,282 E $5.65 229 871 1,100 D 0900 - 1000 $5.65 238 940 1,178 D $5.65 279 1,214 1,493 F $5.65 250 946 1,196 D $5.65 213 841 1,054 D $4.45 258 792 1,050 D Wednesday 06/28/23 Thursday 06/29/23 Friday 06/30/23Monday06/26/23 Tuesday 06/27/23 Thursday 06/22/23 Friday 06/23/23Monday06/19/23 Tuesday 06/20/23 Wednesday 06/21/23 Wednesday 06/14/23 Thursday 06/15/23 Friday 06/16/23Monday06/12/23 Tuesday 06/13/23 Thursday 06/08/23 Friday 06/09/23Monday06/05/23 Tuesday 06/06/23 Wednesday 06/07/23 Wednesday 05/31/23 Thursday 06/01/23 Friday 06/02/23Monday05/29/23 Tuesday 05/30/23 180 16 Westbound AM Peak - I-15 North to County Line AM Time Price HOV SOV Vol.LOS Price HOV SOV Vol.LOS Price HOV SOV Vol.LOS Price HOV SOV Vol.LOS Price HOV SOV Vol.LOS 0400 - 0500 $3.15 191 451 642 B $3.15 156 404 560 B 0500 - 0600 $9.40 305 1,053 1,358 E $7.30 245 867 1,112 D 0600 - 0700 $10.85 311 1,220 1,531 F $7.30 251 971 1,222 E 0700 - 0800 $9.40 229 1,121 1,350 E $7.30 205 912 1,117 D 0800 - 0900 $7.30 145 945 1,090 D $5.65 112 816 928 C 0900 - 1000 $5.65 123 825 948 C $5.65 111 675 786 B AM Time Price HOV SOV Vol.LOS Price HOV SOV Vol.LOS Price HOV SOV Vol.LOS Price HOV SOV Vol.LOS Price HOV SOV Vol.LOS 0400 - 0500 $3.15 184 437 621 B $3.15 193 438 631 B $3.15 201 463 664 B $3.15 196 420 616 B $3.15 148 375 523 B 0500 - 0600 $9.40 307 974 1,281 E $9.40 301 1,054 1,355 E $9.40 302 1,032 1,334 E $9.40 292 985 1,277 E $7.30 272 867 1,139 D 0600 - 0700 $10.50 265 1,107 1,372 E $11.95 324 1,228 1,552 F $11.95 319 1,224 1,543 F $10.85 299 1,164 1,463 F $7.30 243 910 1,153 D 0700 - 0800 $9.40 251 1,100 1,351 E $9.40 219 1,228 1,447 F $10.50 231 1,146 1,377 E $9.40 233 1,021 1,254 E $7.30 178 863 1,041 D 0800 - 0900 $7.30 129 1,053 1,182 D $7.30 142 982 1,124 D $7.30 138 994 1,132 D $7.30 135 908 1,043 D $5.65 129 750 879 C 0900 - 1000 $5.65 147 809 956 C $5.65 136 844 980 C $5.65 128 736 864 C $5.65 134 760 894 C $5.65 161 606 767 B AM Time Price HOV SOV Vol.LOS Price HOV SOV Vol.LOS Price HOV SOV Vol.LOS Price HOV SOV Vol.LOS Price HOV SOV Vol.LOS 0400 - 0500 $3.15 184 447 631 B $3.15 187 481 668 B $3.15 200 448 648 B $3.15 199 435 634 B $3.15 155 380 535 B 0500 - 0600 $9.40 299 999 1,298 E $9.40 290 1,046 1,336 E $9.40 297 1,070 1,367 E $9.40 264 1,006 1,270 E $7.30 253 863 1,116 D 0600 - 0700 $10.50 281 1,219 1,500 F $11.95 279 1,144 1,423 F $11.95 293 1,200 1,493 F $10.85 288 1,150 1,438 F $7.30 225 907 1,132 D 0700 - 0800 $9.40 225 1,046 1,271 E $9.40 198 1,129 1,327 E $10.50 212 1,095 1,307 E $9.40 203 1,093 1,296 E $7.30 164 785 949 C 0800 - 0900 $7.30 141 902 1,043 D $7.30 172 1,076 1,248 E $7.30 154 994 1,148 D $7.30 162 1,016 1,178 D $5.65 127 727 854 C 0900 - 1000 $5.65 168 699 867 C $5.65 148 793 941 C $5.65 128 749 877 C $5.65 158 872 1,030 D $5.65 158 610 768 B AM Time Price HOV SOV Vol.LOS Price HOV SOV Vol.LOS Price HOV SOV Vol.LOS Price HOV SOV Vol.LOS Price HOV SOV Vol.LOS 0400 - 0500 $3.15 148 415 563 B $3.15 217 482 699 B $3.15 172 474 646 B $3.15 169 382 551 B $3.15 128 400 528 B 0500 - 0600 $9.40 252 894 1,146 D $9.40 310 1,035 1,345 E $9.40 315 999 1,314 E $9.40 276 904 1,180 D $7.30 175 919 1,094 D 0600 - 0700 $10.50 207 950 1,157 D $11.95 286 1,243 1,529 F $11.95 262 1,193 1,455 F $10.85 313 1,205 1,518 F $7.30 205 919 1,124 D 0700 - 0800 $9.40 149 777 926 C $9.40 186 1,121 1,307 E $10.50 204 1,079 1,283 E $9.40 237 1,028 1,265 E $7.30 163 774 937 C 0800 - 0900 $7.30 121 679 800 B $7.30 148 1,019 1,167 D $7.30 168 1,082 1,250 E $7.30 168 1,025 1,193 D $5.65 137 716 853 C 0900 - 1000 $5.65 116 576 692 B $5.65 170 861 1,031 D $5.65 161 890 1,051 D $5.65 158 839 997 C $5.65 137 616 753 B AM Time Price HOV SOV Vol.LOS Price HOV SOV Vol.LOS Price HOV SOV Vol.LOS Price HOV SOV Vol.LOS Price HOV SOV Vol.LOS 0400 - 0500 $3.15 173 477 650 B $3.15 197 461 658 B $3.15 183 427 610 B $3.15 174 442 616 B $3.15 150 358 508 B 0500 - 0600 $9.40 283 1,035 1,318 E $9.40 280 1,080 1,360 E $9.40 298 1,024 1,322 E $9.40 295 1,005 1,300 E $7.30 250 842 1,092 D 0600 - 0700 $10.50 228 1,131 1,359 E $11.95 262 1,221 1,483 F $11.95 247 1,160 1,407 F $10.85 289 1,108 1,397 E $7.30 222 932 1,154 D 0700 - 0800 $9.40 195 983 1,178 D $9.40 204 1,056 1,260 E $10.50 194 1,045 1,239 E $9.40 215 1,044 1,259 E $7.30 155 803 958 C 0800 - 0900 $7.30 168 957 1,125 D $7.30 167 1,058 1,225 E $7.30 174 1,012 1,186 D $7.30 168 967 1,135 D $5.65 194 825 1,019 D 0900 - 1000 $5.65 153 793 946 C $5.65 166 859 1,025 D $5.65 180 851 1,031 D $5.65 148 818 966 C $5.65 197 713 910 C Thursday 06/29/23 Friday 06/30/23Monday06/26/23 Tuesday 06/27/23 Wednesday 06/28/23 Wednesday 06/21/23 Thursday 06/22/23 Friday 06/23/23Monday06/19/23 Tuesday 06/20/23 Thursday 06/15/23 Friday 06/16/23Monday06/12/23 Tuesday 06/13/23 Wednesday 06/14/23 Wednesday 06/07/23 Thursday 06/08/23 Friday 06/09/23Monday06/05/23 Tuesday 06/06/23 Thursday 06/01/23 Friday 06/02/23Monday05/29/23 Tuesday 05/30/23 Wednesday 05/31/23 181 17 On-Road Operations RCTC Freeway Service Patrol responded to 87 calls during the month of June. Of those calls, 66 were to assist disabled vehicles, six calls to remove debris, and 15 were in response to accidents that affected the 91 EL. RCTC OPERATIONAL HIGHLIGHTS 182 18 FINANCIAL HIGHLIGHTS RCTC RCTC 91 Express Lanes Operating Statement 6/30/2023 Description Budget Dollar $Percent (%) Operating revenues: Toll Revenue 63,438,753.02$ 57,566,000.00$ 5,872,753.02$ 10.2 Fee Revenue 8,668,684.96 6,478,800.00 2,189,884.96 33.8 Total operating revenues 72,107,437.98 64,044,800.00 8,062,637.98 12.6 Operating expenses: Salaries and Benefits 847,597.40 805,500.00 (42,097.40) (5.2) Legal Services 43,471.95 126,600.00 83,128.05 65.7 Advisory Services 64,027.95 76,000.00 11,972.05 15.8 Audit and Accounting Fees 31,096.00 42,500.00 11,404.00 26.8 Service Fees 13,267.11 13,000.00 (267.11) (2.1) Other Professional Services 709,571.92 1,245,000.00 535,428.08 43.0 Lease Expense 264,596.69 333,700.00 69,103.31 20.7 Operations 4,161,550.29 4,652,000.00 490,449.71 10.5 Utilities 81,490.39 72,600.00 (8,890.39) (12.2) Supplies and Materials 5,332.83 10,600.00 5,267.17 49.7 Membership and Subscription Fees 29,076.29 43,300.00 14,223.71 32.8 Office Equipment & Furniture (Non-Capital)- 80,000.00 80,000.00 100.0 Maintenance/Repairs 265,821.51 440,000.00 174,178.49 39.6 Training Seminars and Conferences 3,443.75 7,100.00 3,656.25 51.5 Transportation Expenses 1,676.79 2,900.00 1,223.21 42.2 Lodging 3,105.24 2,500.00 (605.24) (24.2) Meals 589.01 3,000.00 2,410.99 80.4 Other Staff Expenses 323.47 500.00 176.53 35.3 Advertising - 150,000.00 150,000.00 100.0 Program Management 86,248.00 52,400.00 (33,848.00) (64.6) Program Operations 6,562,522.25 7,538,700.00 976,177.75 12.9 Litigation Settlement - - - N/A Furniture & Equipment 6,463.55 75,000.00 68,536.45 91.4 Improvements - 20,000.00 20,000.00 100.0 Bad Debt Expense 168,539.35 - (168,539.35) N/A Total operating expenses 13,349,811.74 15,792,900.00 2,443,088.26 15.5 Operating income (loss)58,757,626.24 48,251,900.00 10,505,726.24 21.8 Nonoperating revenues (expenses): Interest Revenue 4,222,001.23 112,200.00 4,109,801.23 (3,662.9) Other Miscellaneous Revenue 1,228,481.18 - 1,228,481.18 N/A Loss on Refunding - - - N/A Principal Expense - - - N/A Interest Expense (24,605,842.93) (22,201,000.00) (2,404,842.93) 10.8 Total nonoperating revenues (expenses)(19,155,360.52) (22,088,800.00) 2,933,439.48 13.3 Transfers In 42.90 - 42.90 N/A Transfers Out (1,174,300.00) (1,244,700.00) 70,400.00 (5.7) Net income (loss)38,428,008.62$ 24,918,400.00$ 13,509,608.62$ 54.2 1 Unaudited YTD as of : YTD Variance Actual1 183 19 JOINT AGENCY TRIP AND REVENUE STATISTICS JOINT AGENCY TRAFFIC STATISTICS MULTI AGENCY TRIP AND REVENUE STATISTICS MONTH ENDING June 30, 2023 MTD Transactions by Agency Transactions Using Both Se gments % Using Both Segments Revenue Westbound OCTA 896,821 644,463 72% $2,479,237.60 RCTC 807,109 644,463 80% $3,548,024.90 Eastbound OCTA 875,075 568,092 65% $2,990,392.19 RCTC 693,131 568,092 82% $2,660,924.91 184 20 JOINT AGENCY PERFORMANCE MEASURES REPORTING REQUIREMENT REPORTING PERIOD PERFORMANCE STANDARD JUNE 2023 PERFORMANCE Customer Service Service Level /Speed of Answer Monthly 80% answered within 60 seconds 72% answered within 60 seconds Abandon Percentage Monthly 4 % < 2.0% Customer Satisfaction Score Monthly 4.5 => 4.83 First Contact Resolution Monthly 85% of calls resolved on the first contact 95% Timeliness of Case Resolution Monthly 90% of cases resolved in one (1) business day 99.5% Monthly 98% of cases resolved within five (5) business days 99.9% Mail Performance Processing Returned Mail Monthly Per business day in which 90% of returned mail is processed within three (3) business days 100% Monthly Per business day in which 100% of returned mail is processed within five (5) Business Days 100% Research and resolve unidentified Payments Monthly 100% of all unidentified payments are completely and accurately resolved within five (5) business days 100% Payment Processing Monthly Per business day in which 100% of payments are processed within two (2) business days 100% Accounting Customer Refunds Processed Monthly Per business day in which 100% of all refunds are completely and accurately issued within five (5) business days 100% Key Performance Indicator (KPI) for service level/speed of answer was not achieved due to the shrinkage. The staff shrinkage was higher than usual for the month of June which resulted in customers waiting longer. ViaPlus has implemented a rewards program and increased training and refresher courses to reduce call handle times to improve service levels. JOINT AGENCY TRANSPONDER DISTRIBUTION 185 21 At the end of June 2023, the 91 EL had 170,177 active customer accounts and 667,290 transponders classified as assigned. Number of Accounts by FY As of June 30, 2023 186 AGENDA ITEM 7 Agenda Item 7 RIVERSIDE COUNTY TRANSPORTATION COMMISSION DATE: October 23, 2023 TO: Toll Policy and Operations Committee FROM: Reinland Jones, Toll Technology Manager THROUGH: Jennifer Crosson, Toll Operations Director SUBJECT: Agreement for Advanced Traffic Management System for 91 Express Lanes STAFF RECOMMENDATION: This item is for the Committee to recommend the Commission take the following action(s): 1) Award Agreement No. 23-31-048-00 to Parsons Transportation Group Inc. for Advanced Traffic Management System (ATMS) for the 91 Express Lanes for a one-year term for implementation; five-year term for maintenance, and five one-year options to extend the agreement for additional maintenance in the amount of $3,149,192; plus a contingency amount of $472,379 for a total amount not to exceed $3,621,571; 2) Approve Agreement No. 17-31-020-04, Amendment No. 4, to Agreement No. 17-31-020-00 with Parsons Transportation Group Inc. for maintenance services for an additional amount of $125,894, and a total amount not to exceed $976,828; 3) Authorize the Chair or Executive Director, pursuant to legal counsel review, to execute the agreements, including options, on behalf of the Commission; and 4) Authorize the Executive Director, or designee, to approve contingency work as may be required. BACKGROUND INFORMATION: The 91 Express Lanes Traffic Operations Center (TOC) is jointly operated by the Commission and the Orange County Transportation Authority (OCTA). The TOC requires an ATMS system which allows the operators to control the on-road cameras, manage the video feed and control the on- road message signs. The TOC currently uses an ATMS system provided by Parsons Transportation Group (Parsons) which was installed with the 91 Project in 2017. The ATMS is currently maintained through Agreement No. 17-31-020-00 with Parsons. The maintenance agreement with Parsons expires in September of 2024. Staff began evaluating replacement options in October of 2022, almost two years ahead of the contract expiration. Staff and its’ consultants evaluated available replacement systems and found several systems on the market that comply with the requirements. Staff evaluated options and found that it was in the best interest of the Commission and OCTA to competitively procure an entirely new system and ongoing maintenance services. 187 Agenda Item 7 The Commission and OCTA joint operator relationship allows the two agencies to share the workload related to the 91 Express Lanes. It was determined that the Commission would be the lead agency for the procurement of a new ATMS. As with other shared services, OCTA will share equally in the consultant costs incurred to prepare for and conduct the procurement and for the actual cost of the ATMS and ongoing maintenance. OCTA staff participated in the request of proposal preparation and in the evaluation of proposals. With the help of consultants, who have expertise in the area of ATMS and traffic operations centers, staff prepared a scope of services that includes replacement of the ATMS. The ATMS includes a video wall system, associated network and server equipment, workstations, and advanced traffic management software. The request for proposal also includes a five-year maintenance period and up to five one-year optional extensions for a total of 10 years of maintenance. In addition to the base system requirements, proposers were requested to provide an option for an automatic incident detection solution. This technology alerts TOC operators of incidents such as disabled vehicles, major debris along the roadway, wrong way drivers, and pedestrians along the roadway providing the TOC operators with an additional tool to identify incidents in a timely manner. This technology has mixed performance reviews and Commission and OCTA staff will evaluate the accuracy and effectiveness of the proposed solution before exercising the option. Procurement Process Staff determined the weighted factor method of source selection to be the most appropriate for this procurement, as it allows the Commission to identify the most advantageous proposal with price and other factors considered. Non-price factors include elements such as qualifications of firm and personnel and understanding and approach for the ATMS for the 91 Express Lanes as set forth under the terms of Request for Proposals (RFP) No. 23-31-048-00. RFP No. 23-31-048-00 for ATMS for the 91 Express Lanes was released by staff on July 6, 2023. The RFP was posted on the Commission’s Planet Bids website, which is accessible through the Commission’s website. Through Planet Bids, 48 firms downloaded the RFP; 4 of these firms are located in Riverside County. A pre-submittal meeting was held on July 18, 2023, and attended by 9 firms. Staff responded to all questions submitted by potential proposers prior to the July 25, 2023, clarification deadline. Four firms – Kapsch TrafficCom (Georgia), Mindhop Inc. (New York), Parsons Transportation Group Inc. (Irvine, CA), and TransCore ITS, LLC (Tennessee) – submitted responsive and responsible statements of qualifications prior to the 2:00 p.m. submittal deadline on August 15, 2023. Based on the evaluation criteria set forth in the RFP, the firms were evaluated and scored by an evaluation committee comprised of Commission and OCTA staff. As a result of the evaluation committee’s assessment of the written proposals and pursuant to the terms of the RFP, the evaluation committee shortlisted and invited three firms to the interview phase of the evaluation and selection process. Interviews of the shortlisted firms – 188 Agenda Item 7 Kapsch TrafficCom, Mindhop Inc. and Parsons Transportation Group Inc. – were conducted on September 12, 2023. As a result of the evaluation committee’s assessment of the written proposals and interviews, the evaluation committee recommends contract award to Parsons Transportation Group Inc. for the ATMS for the 91 Express Lanes for a one-year base period for implementation, five years of maintenance, and five one-year options for additional maintenance to extend the agreement for a total period of performance of up to 11 years, as this firm earned the highest total evaluation score. A summary of the proposed costs submitted with the written proposals and the total evaluation score rankings following the final evaluation are summarized below: Firm Price Overall Ranking Parsons Transportation Group $3,149,192 1 Kapsch TrafficCom $5,378,919 2 Mindhop Inc. $3,903,711 3 TransCore ITS, LLC $7,418,562 4 DISCUSSION: Staff recommends the award of an agreement for the ATMS for the 91 Express Lanes for a one-year base period for implementation, five years of maintenance, and five one-year options for additional maintenance to extend the agreement for a total period of performance of up to 11 years for a total not to exceed amount of $3,149,192. Staff is recommending a 15 percent contingency due to the complexity of the technology and duration of the contract. The Commission’s professional services agreement will be entered into with Parsons Transportation Group Inc. subject to any changes approved by the Executive Director, pursuant to legal counsel review. Staff also recommends authorization for the Chair or Executive Director to execute the agreement, including option terms and optional automatic incident detection system for the ATMS for the 91 Express Lanes. OCTA will reimburse the Commission for 50 percent of the contract value through the agreement. Staff has estimated that Parsons Transportation Group, Inc. will complete the transition to the new ATMS in late 2024. As the existing Parsons contract expires in September of 2024, staff is recommending a one-year extension to the existing Parsons contract to allow for a seamless transition with no downtime at the TOC. Parsons will only receive payment for the portion of the one-year extension needed until transition to the new agreement is complete. Parsons agreed to the same cost for software license fees that are currently paid and a 2 percent escalation on the on-going maintenance costs. As such, staff is recommending a one-year extension in the amount of $125,894 to the existing Parsons Agreement No. 17-31-020-00. 189 Agenda Item 7 FISCAL IMPACT: The Fiscal Year 2024 cost is estimated to be $1,000,000 for the new ATMS and has been included in the FY 2024 repair and rehabilitation budget for the 91 Express Lanes. The remaining costs will be included in the FY 2025 budget during the forthcoming budget approval process. Financial Information In Fiscal Year Budget: Yes Year: FY 2023/24 FY 2024/25+ Amount: $1,000,000 $2,747,465 Source of Funds: Toll Revenue and OCTA Reimbursement Budget Adjustment: No GL/Project Accounting No.: 009199 81041 00000 0008 591 31 81002 009104 81301 00000 0008 591 31 81301 Fiscal Procedures Approved: Date: 10/12/2023 Attachments: 1) Draft Agreement No. 23-31-048-00 with Parsons Transportation Group Inc. 2) Draft Amendment Agreement No. 17-31-020-00 with Parsons Transportation Group, Inc. 190 17336.02109\41296361.3 RCTC AGREEMENT NO. 23-31-048-00 Page i of ii DRA F T ATTACHMENT 1 191 17336.02109\41296361.3 RCTC AGREEMENT NO. 23-31-048-00 Page ii of ii DRA F T 17336.02109\41296361.3 3 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 AGREEMENT FOR ADVANCED TRAFFIC MANAGEMENT SYSTEM AND VIDEO WALL BETWEEN RIVERSIDE COUNTY TRANSPORTATION COMMISSION AND PARSONS TRANSPORTATION GROUP THIS AGREEMENT is effective as of this ________ day of ________________, 2023 ("Effective Date"), between the Riverside County Transportation Commission, a public entity of the State of California (hereinafter referred to as “COMMISSION”) and Parsons Transportation Group Inc. (hereinafter referred to as "CONTRACTOR") each individually known as “Party” and collectively known as the “Parties”. WITNESSETH: WHEREAS, COMMISSION requires assistance from CONTRACTOR to provide, implement, install, service and maintain an Advanced Traffic Management System (ATMS), including the Video Wall, for the 91 Express Lanes, for the benefit of the COMMISSION and the Orange County Transportation Authority (OCTA); WHEREAS, the Work necessary to implement the Project cannot be performed by the regular employees of COMMISSION; and WHEREAS, CONTRACTOR has represented that it has the requisite personnel and experience, and is capable of performing the Work; and WHEREAS, CONTRACTOR wishes to perform the Work; and WHEREAS, ORANGE COUNTY TRANSPORTATION AUTHORITY (“AUTHORITY”) and COMMISSION have entered into a Cooperative Agreement for among other things, joint implementation, operation and maintenance of 91 Express Lanes in Riverside and Orange Counties; and DRA F T 17336.02109\41296361.3 4 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 WHEREAS, in 2003 AUTHORITY purchased from the California Private Transportation Company its interest in a Franchise Agreement with Caltrans to operate and maintain a toll collection system on State Route 91 between State Route 55 and the Orange County/Riverside County line ("OCTA 91 Express Lanes") and has been doing so since that time; and WHEREAS, the COMMISSION constructed and, pursuant to a Toll Facility Agreement with Caltrans, as of 2017 operates and maintains a toll collection system on State Route 91 between Interstate 15 and County/Orange County line, and an Express Lane Connector between eastbound 91 and southbound I-15 and between northbound I-15 and westbound 91(“RCTC 91 Express Lanes”); and WHEREAS, the OCTA 91 Express and the RCTC 91 Express Lanes are referred to, collectively, in this AGREEMENT as the 91 Express Lanes; and WHEREAS, Procurement of the Work is authorized under Sections 130238 and 130240 et seq. of the Public Utilities Code and COMMISSION’s Procurement Policy and Procedures; and WHEREAS, the Parties intend for this AGREEMENT to be a comprehensive agreement obligating CONTRACTOR to perform all Work, as more particularly described in this AGREEMENT, including all attached documents; and NOW, THEREFORE, it is mutually understood and agreed by COMMISSION and CONTRACTOR as follows: / COMPONENTS OF AGREEMENT/INTERPRETATION A. AGREEMENT: This AGREEMENT, as defined in Exhibit A, Definitions and Acronyms, constitutes the complete and exclusive statement of the terms and conditions of the agreement between COMMISSION and CONTRACTOR for the Work and supersedes all prior representations, DRA F T 17336.02109\41296361.3 5 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 understandings and communications. The invalidity in whole or in part of any term or condition of this AGREEMENT shall not affect the validity of other terms or conditions. Terms capitalized herein shall, unless otherwise defined herein, have the same meaning as set forth in Exhibit A. Where this Agreement uses the term “including” it shall mean including but not limited to, unless otherwise specifically indicated. B. AGREEMENT Interpretation: This AGREEMENT and each of the attached documents are all an essential part of the Parties agreement and should be interpreted in a manner which harmonizes their provisions. However, if an actual conflict exists, the following descending order of precedence shall apply: 1. AGREEMENT Amendments adopted in accordance with this AGREEMENT; 2. This AGREEMENT; 3. All Exhibits attached hereto. C. In the case of conflict, and notwithstanding the order of precedence, the most stringent requirement as determined by COMMISSION shall govern, unless otherwise agreed to in writing by COMMISSION. D. COMMISSION’s failure to insist in any one or more instances upon CONTRACTOR’s performance of any terms or conditions of this AGREEMENT shall not be construed as a waiver or relinquishment of COMMISSION’s right to such performance by CONTRACTOR or to future performance of such terms or conditions and CONTRACTOR’s obligation in respect thereto shall continue in full force and effect. This AGREEMENT may be amended or modified only by mutual written agreement of the Parties. E. CONTRACTOR shall only commence Work covered by an amendment after the Amendment is fully executed and notification to proceed has been provided by COMMISSION. DRA F T 17336.02109\41296361.3 6 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 WORK FOR BENEFIT OF COMMISSION AND AUTHORITY A. The Parties acknowledge that the Work is for the benefit of the COMMISSION and the AUTHORITY. AUTHORIZED DESIGNEES A. The Executive Director of the COMMISSION, or his or her designee, shall have the authority to act for and exercise any of the rights of the COMMISSION under this AGREEMENT. B. CONTRACTOR hereby designates Daniel Lukasik as an officer of CONTRACTOR, who shall be authorized to sign this AGREEMENT and any amendments to this AGREEMENT and to act for and make commitments on behalf of CONTRACTOR. SCOPE OF WORK AND REQUIREMENTS A. CONTRACTOR shall perform the Work in accordance with the attached Exhibit B, entitled “Scope of Work and Requirements”, in a manner satisfactory to COMMISSION and AUTHORITY. B. CONTRACTOR shall provide all resources, personnel, Equipment, Software and supplies necessary to perform the Work. CONTRACTOR shall provide the Work in a competent and professional manner, in conformance with the highest industry standards, to the satisfaction of COMMISSION and AUTHORITY. COMMISSION and AUTHORITY shall be entitled to full and prompt cooperation by CONTRACTOR in all aspects of the Work. COMMISSION and AUTHORITY shall have the right to inspect the performance of the Work at any time, and CONTRACTOR shall fully and promptly cooperate with COMMISSION and AUTHORITY in the execution of such inspections. DRA F T 17336.02109\41296361.3 7 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 CONTRACTOR’S PERSONNEL C. Non-Key Team Personnel: 1. The CONTRACTOR agrees that it will at all times employ, maintain and assign a sufficient number of competent and qualified personnel and Subcontractors to perform the Work in a timely manner. 2. CONTRACTOR warrants and represents that its staff personnel and Subcontractors have the proper skill, training, background, knowledge, experience, rights, authorizations, integrity, character and licenses necessary to perform the Work in a competent and professional manner. 3. At the request of COMMISSION, in its sole discretion, CONTRACTOR shall promptly remove from assignment to the performance of Work any employee, Subcontractor, or any other person performing Work hereunder. COMMISSION’s request to remove an employee or Subcontractor from this Project is specific only to Work under this AGREEMENT and shall have no bearing on CONTRACTOR’s decision to retain the employee or Subcontractor for work outside of this AGREEMENT. COMMISSION shall bear no responsibility for any such decision by CONTRACTOR. D. Key Team Personnel: 1. CONTRACTOR’s Project Manager identified below is a “Key Team Personnel” and shall act as the primary point of contact in all matters on behalf of CONTRACTOR. The Project Manager shall assign other individuals as contacts with regard to specific functional area of the Work, subject to the Approval of COMMISSION. 2. Contractor shall provide the personnel listed below, which are hereby designated as Key Personnel under this Agreement: DRA F T 17336.02109\41296361.3 8 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 3. CONTRACTOR acknowledges that the award of this AGREEMENT to CONTRACTOR was based in significant part on the qualifications of the Key Team Personnel and on CONTRACTOR's representation that they will be made available to perform the Work to completion, which availability is a material term of this AGREEMENT. No Key Team Personnel shall be removed or replaced by CONTRACTOR or have any significant change in function or any significant reduction in the level of commitment, without the prior written Approval of COMMISSION. E. Initial Term: This AGREEMENT shall commence upon the Effective Date, and shall continue in full force and effect for a period of up to six years through November 30, 2029 (“Initial Term”), unless earlier terminated or extended as provided in this AGREEMENT. The Initial Term is composed of an Implementation Phase, and a Maintenance Services Phase, beginning at Go-Live, of five years. F. Extensions: COMMISSION, at its sole discretion, may elect to extend the Initial Term of this AGREEMENT up to an additional 12 months (" Option Term 1"), and thereupon require CONTRACTOR to provide the Work and otherwise perform in accordance with the Scope of Work and Requirements at the rates set forth in Exhibit C. COMMISSION, at its sole discretion, may elect to extend the Initial Term, as extended by Option Term 1, up to an additional 12 months ("Option Term 2"), and thereupon require CONTRACTOR to continue to provide Work and otherwise perform in accordance with the Scope of Work and Requirements at the rates set forth in the Exhibit C. COMMISSION, at its sole discretion, may elect to extend the Initial Term, as extended by Option Term 2, up to an additional 12 months ("Option Term 3"), and thereupon require CONTRACTOR to Name Function Daniel Lukasik Principal-in-Charge Derek Pines Project Manager DRA F T 17336.02109\41296361.3 9 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 continue to provide Work and otherwise perform in accordance with the Scope of Work and Requirements at the rates set forth in the Exhibit C. COMMISSION, at its sole discretion, may elect to extend the Initial Term, as extended by Option Term 3, up to an additional 12 months ("Option Term 4"), and thereupon require CONTRACTOR to continue to provide Work and otherwise perform in accordance with the Scope of Work and Requirements at the rates set forth in the Exhibit C. COMMISSION, at its sole discretion, may elect to extend the Initial Term, as extended by Option Term 4, up to an additional 12 months ("Option Term 5"), and thereupon require CONTRACTOR to continue to provide Work and otherwise perform in accordance with the Scope of Work and Requirements at the rates set forth in the Exhibit C. The Initial Term and any extensions thereof shall be referred to as "Term" in this AGREEMENT. G. Extensions Not Constituting Waiver: COMMISSION’s election to extend the Initial Term under any Option Term above shall not diminish its right to terminate the AGREEMENT for COMMISSION’s convenience or CONTRACTOR’s default as provided elsewhere in this AGREEMENT. The maximum Term of this AGREEMENT shall be 11 years from the Effective Date. ARTICLE 5. TIME AND SCHEDULE/COMPLETION DATES A. Schedule and Submittals 1. CONTRACTOR’s Submittal requirements and Submittal schedule shall be as set out in the Project Milestones and Project Deliverables tables, included in and in accordance with the Scope of Work and Requirements 2. 3. CONTRACTOR shall, within fifteen (15) days, provide a more detailed schedule for the Implementation Phase, consistent with the Project Milestones and Project Deliverables tables, upon COMMISSION request. The Approved schedule shall be referred to as the Approved Implementation Schedule. Progress of Work shall be measured against the Approved DRA F T 17336.02109\41296361.3 10 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 Implementation Schedule and submitted to COMMISSION monthly in accordance with the Scope of Work and Requirements, until the Implementation Phase has been completed. Submission of monthly progress updates to such schedule shall not release or relieve CONTRACTOR from full responsibility for completing the Work within the time set forth in the Approved Implementation Schedule. 4. CONTRACTOR shall furnish sufficient resources to ensure the performance of the Work in accordance with the Approved Implementation Schedule. If CONTRACTOR falls behind in the performance of the Work as indicated in the Approved Implementation Schedule, CONTRACTOR shall take such steps as may be necessary to ensure its performance in accordance with the Approved Implementation Schedule. B. Guaranteed Completion Dates: In executing this AGREEMENT CONTRACTOR is guaranteeing that the ATMS will be fully operational by the Guaranteed Completion Date, subject to any extensions thereof Approved by COMMISSION in accordance with this AGREEMENT. 1. The ATMS shall be fully operational and shall have achieved Go-Live, as determined by COMMISSION, within ______________ Calendar Days from Effective Date. 2. In addition to all other rights and remedies available to COMMISSION, if CONTRACTOR fails to meet the Guaranteed Completion Date, as such Guaranteed Completion Date may be extended pursuant to this AGREEMENT, CONTRACTOR shall be subject to liquidated damages as specified in Article 15, Liquidated Damages. START AND PHASES OF WORK A. Implementation Phase: The Implementation Phase shall commence upon Effective Date and shall continue until Final Acceptance. B. Maintenance Services Phase: The Maintenance Services Phase shall commence upon DRA F T 17336.02109\41296361.3 11 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 Go-Live of the ATMS and shall continue through the end of the Term. MAXIMUM OBLIGATION A. Notwithstanding any provisions of this AGREEMENT to the contrary, COMMISSION and CONTRACTOR mutually agree that COMMISSION’s maximum cumulative payment obligation (including obligation for CONTRACTOR’s profit) for all Work during the Initial Term shall be One Million, Seven Hundred Thirty-Three Thousand, Two Hundred Twenty Eight Dollars ($1,733,228) (the “Maximum Obligation"). B. The maximum cumulative payment obligation for all Work during Option Term 1 shall be Five Hundred Sixty-Six Thousand, Four Hundred Thirty-One Dollars ($566,431). C. For COMMISSION only, the maximum cumulative payment obligation for all Work during Option Term 2 shall be Six Hundred Forty-Four Thousand, Nine-Hundred Seventeen Dollars ($644,917). D. The amounts set forth above include, but are not limited to, all amounts payable by COMMISSION to CONTRACTOR and its subcontracts, licenses, pass throughs, materials, and other costs arising from, or due to termination of, this AGREEMENT and as further set forth in Article 8, Payment, unless agreed to and amended in writing by COMMISSION and CONTRACTOR. PAYMENT A. Payments made for Implementation Phase Work shall be in the amounts and percentages provided in Exhibit C, Milestone Payment Schedule. Payments made in the Maintenance Services Phase shall be as set forth in Exhibit C. B. Payments for Implementation Phase: Payments to CONTRACTOR for the Implementation Phase will be as indicated in Exhibit C, Payment Schedule. Payments for ATMS design, development, integration and testing, installation and other Deliverables will be made using fixed prices for completed and Approved Deliverables as provided in Exhibit C DRA F T 17336.02109\41296361.3 12 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 C. Payments for Maintenance Services: Payments for Maintenance will be made on a monthly basis, based on fixed monthly prices, and unit prices for extra work (which shall be processed as an Extra Work Order or Work Directive), in accordance with Exhibit C. Adjustments to these payments may be made for CONTRACTOR performance which falls below required Performance Measures as further set forth in the Scope of Work and Requirements. D. Full and Complete Compensation: Payment as set forth herein shall constitute full compensation for meeting all obligations and requirements as set forth in this AGREEMENT. E. Schedule of Fixed Payment for Implementation Phase: The following schedule shall establish the fixed payment to CONTRACTOR by COMMISSION for the Implementation Phase set forth in the Scope of Work and Requirements. TYPE OF PAYMENT AMOUNT ($) Total Implementation Phase (Fixed Price) $1,733,228 F. Schedule of Fixed Payment for Maintenance Services Phase: The following schedule shall establish the basis for payment to CONTRACTOR by COMMISSION for the Maintenance Services phase set forth in the Scope of Work and Requirements, excluding any extra work, which shall be processed as an Extra Work Order or Work Directive. / DRA F T 17336.02109\41296361.3 13 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 TYPE OF PAYMENT AMOUNT ($) Maintenance Services Phase Fixed Price Option Term 1 Price $108,441 Option Term 2 Price $108,943 Option Term 3 Price $115,429 Option Term 4 Price $116,334 Option Term 5 Price $117,284 G. Invoice Requirements: During the Implementation Phase CONTRACTOR shall invoice COMMISSION on a monthly basis for payments corresponding to the Work actually completed by CONTRACTOR and Approved by COMMISSION in accordance with the payment method as set forth in paragraph D of this Article 8, Payment. H. Following Go-Live (During the Maintenance Services Phase) CONTRACTOR shall invoice COMMISSION in accordance with the payment method as set forth in paragraphs F of this Article 8. Such payments shall be monthly in arrears, beginning one month after Go-Live. Such monthly Maintenance Services invoices shall be subject to the Approval of COMMISSION. I. Deliverables and Work completed and Approved by COMMISSION shall be documented in a monthly progress report prepared by CONTRACTOR, which shall accompany each invoice submitted by CONTRACTOR. At its sole discretion, COMMISSION may decline to make full payment for any Deliverable until such time as CONTRACTOR has documented to COMMISSION’s satisfaction, that CONTRACTOR has fully completed all Work required under the invoice. COMMISSION’s payment in full for any task or Deliverable completed shall not constitute DRA F T 17336.02109\41296361.3 14 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 COMMISSION’s Final Acceptance of CONTRACTOR’s Work under such invoice. J. Retention: As partial security against CONTRACTOR’s failure to satisfactorily fulfill all of its obligations under this AGREEMENT, COMMISSION shall retain ten percent (10%) of the amount of each Implementation Phase invoice submitted for payment by CONTRACTOR. CONTRACTOR shall invoice COMMISSION for the release of the retention in its final invoices following Implementation Phase Final Acceptance in accordance with this Article 8. All retained funds shall be released by COMMISSION and shall be paid to CONTRACTOR within sixty (60) Calendar Days of payment of final Implementation Phase invoice. K. Submission of Invoices: CONTRACTOR shall submit invoices electronically to COMMISSION’s Accounts Payable office at AP@RCTC.org. COMMISSION shall remit payment within forty-five (45) Calendar Days of the receipt and Approval of a properly prepared invoice. Each invoice shall include the following information: 1. AGREEMENT No. 23-31-048-00 2. The specific phase for which payment is being requested; 3. Validation of quantities for the unit priced items, where applicable, 4. Identification of the relevant line item price in Exhibit C, and if milestone payment, identification of the milestone name, number, and amount in the Payment Schedule. 5. The time period covered by the invoice; 6. Total monthly invoice (including Project-to-date cumulative invoice amount) and retention for the time period covered by the invoice and cumulative retention held; 7. Monthly Progress Report and current Approved Implementation Schedule during Implementation Phase or, Monthly Operations Report during the Maintenance Services Phase; 8. Weekly certified payroll for personnel subject to prevailing wage requirements, if applicable; DRA F T 17336.02109\41296361.3 15 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 9. Certification signed by CONTRACTOR that a) The invoice is a true, complete and correct statement of reimbursable costs and progress; b) The backup information included with the invoice is true, complete and correct in all material respects; c) All payments due and owing to Subcontractors and suppliers have been made; d) Timely payments will be made to Subcontractors and Suppliers from the proceeds of the payments covered by the certification and; e) The invoice does not include any amount which CONTRACTOR intends to withhold or retain from a Subcontractor or Supplier unless so identified on the invoice; and 10. Any other information as agreed or requested by COMMISSION to substantiate the validity of an invoice. L. CONTRACTOR agrees to pay each Subcontractor for the satisfactory Work performed under this Agreement, no later than thirty (30) days from the receipt of each payment CONTRACTOR receives from COMMISSION for such Subcontractor Work. COMMISSION reserve the right to request the appropriate documentation from CONTRACTOR showing payment has been made to the Subcontractors and CONTRACTOR agrees to provide said documentation upon request. Any delay or postponement of payment from the above referenced time frames may occur only for good cause following written Approval by COMMISSION. NOTICES All Notices hereunder and communications regarding the interpretation of the terms of this AGREEMENT, or changes thereto, shall be effected by delivery of said Notices (a) in person or by courier; (b) by depositing said Notices in the U.S. mail, registered or certified mail, returned receipt requested, postage prepaid; or (c) sent by electronic e-mail; provided that the recipient of the electronic Notice acknowledges receipt of such transmission by email. Personal or courier delivery shall be deemed given upon actual delivery to the intended recipient at the designated address. Mailed Notices shall be deemed given upon the date of the actual receipt as evidenced by DRA F T 17336.02109\41296361.3 16 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 the return receipt. Electronic e-mail Notice shall be deemed given upon the date the email is acknowledged as received by the recipient; provided that if acknowledgement is received after 5 p.m., delivery shall be deemed received as of 8 a.m. the following Business Day. Any Notice shall be sent, transmitted or delivered, as applicable, to the applicable Party or Parties at the following addresses: To: Riverside County Transportation Commission To: PARSONS TRANSPORTATION GROUP INC. 4080 Lemon Street,3rd Floor P.O. Box 12008 Riverside, CA 92502-2208 2201 Dupont Drive Suite 200 Irvine, CA 92612 ATTENTION: Ms. Anne Mayer Executive Director Mr. Daniel Lukasik Vice President Phone: (951) 787-7141 (714) 306-2321 Email: amayer@rctc.org Daniel.Lukasik@parsons.com INDEPENDENT CONTRACTOR A. CONTRACTOR's relationship to COMMISSION in the performance of this AGREEMENT is, and shall at all times remain as to COMMISSION, a wholly independent contractor. B. CONTRACTOR's personnel performing services under this AGREEMENT shall at all times be under CONTRACTOR's exclusive direction and control and shall be employees of CONTRACTOR and not employees of COMMISSION. CONTRACTOR shall pay all wages, salaries, and other amounts due its employees in connection with this AGREEMENT and shall be responsible for all reports and obligations respecting them, such as social security, income tax withholding, unemployment compensation, workers' compensation and similar matters. C. Except as expressly provided in this AGREEMENT, CONTRACTOR shall have no power DRA F T 17336.02109\41296361.3 17 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 to incur any debt, obligation, or liability on behalf of COMMISSION or otherwise act on behalf of COMMISSION as an agent. Neither COMMISSION nor any of its agents shall have control over the conduct of CONTRACTOR or any of CONTRACTOR's employees. CONTRACTOR shall not, at any time, or in any manner, represent that it or any of its agents or employees are in any manner agents or employees of COMMISSION. D. CONTRACTOR shall defend, indemnify, and hold harmless COMMISSION with respect to any claims, causes of action, suits, judgements, liabilities, or legal or administration proceeding (collectively, “Claims”) which arise out of (i) any assertion, whether by CONTRACTOR, any of its employees or Subcontractors, any public employee retirement system, or any local, state or federal agency, that CONTRACTOR or any of its Subcontractors or employees are in an employer- employee relationship with COMMISSION and thus, entitled to any compensation or benefits provided by COMMISSION to its own employees, including, but not limited to, benefits provided by COMMISSION under applicable Workers’ Compensation laws, public employee retirement laws, Family Medical Leave Act, vacation, sick leave, etc.; (ii) any employment claims related to wages, hours, or employment terms and conditions raised or brought by any personnel CONTRACTOR has engaged to perform Work under this AGREEMENT; or (iii) failure of CONTRACTOR, or any of its employees or Subcontractors, to abide by applicable state and federal employment laws including, but not limited to, anti-harassment and anti-discrimination obligations. In addition to any other remedies it may have, COMMISSION shall have the right to offset against the amount of any payments due to CONTRACTOR under this AGREEMENT any costs or liabilities COMMISSION have incurred or will be reasonably expected to incur, due to CONTRACTOR’s failure to defend, indemnify and hold harmless COMMISSION as required in this paragraph. E. CONTRACTOR agrees to pay all required taxes on amounts paid to CONTRACTOR under this AGREEMENT, and to indemnify and hold COMMISSION harmless from any and all taxes, DRA F T 17336.02109\41296361.3 18 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 assessments, penalties, and interest asserted against COMMISSION by reason of the independent contractor relationship created by this AGREEMENT. In the event that COMMISSION is audited by any Federal or State agency regarding the independent contractor status of CONTRACTOR and the audit in any way fails to sustain the validity of a wholly independent contractor relationship between COMMISSION and CONTRACTOR, then CONTRACTOR agrees to reimburse COMMISSION for all costs, including accounting and attorney's fees, arising out of such audit and any appeals relating thereto. INDEMNIFICATION A. CONTRACTOR shall indemnify, defend and hold harmless COMMISSION, AUTHORITY and their officers, directors, employees and agents, (hereafter, the "Indemnitees") from and against any and all claims (including attorneys' fees and reasonable expenses for litigation or settlement) for any loss or damages, bodily injuries, including death, damage to or loss of use of property caused by the negligent acts, omissions or willful misconduct by CONTRACTOR, its officers, directors, employees, agents, Subcontractors or Suppliers in connection with or arising out of the performance of this AGREEMENT. In addition to any other defense and indemnity obligations that CONTRACTOR has assumed under this AGREEMENT, CONTRACTOR shall defend, indemnify and hold harmless the Indemnitees from and against any and all liabilities, actions, suits, claims, and legal expenses, including attorneys’ fees, which arise out of any claim asserting a cause of action for trespass, inverse condemnation or any other unlawful entry onto property by CONTRACTOR, its Subcontractors, agents or employees. .Any monies owed may be deducted from any monies due or to become due to CONTRACTOR hereunder or under any other agreement between CONTRACTOR and COMMISSION. B. Intellectual Property 1. CONTRACTOR shall indemnify, defend, and hold harmless Indemnitees from DRA F T 17336.02109\41296361.3 19 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 and against any and all claims, causes of action, suits, legal or administrative proceedings, including any judgments, interest, settlement amounts, losses, damages (statutory or actual), reasonable attorneys’ fees, costs, and expenses incidental thereto, which may be suffered by, incurred by, accrued against, charged to, or recoverable from Indemnitees (“Claim(s)”), by reason of any such Claim arising out of or relating to any actual or alleged infringement of any intellectual property rights by any Intellectual Property, including without limitation Project Intellectual Property, alone or as incorporated into the Project, or any Deliverable, Work, Service(s) and/or Software, including Upgrades or Updates, or use thereof. 2. Without limiting any other rights or remedies available to COMMISSION under the Agreement, in law and/or equity, in the event that any Intellectual Property, Equipment or Software employed to provide Work pursuant to this AGREEMENT, or portion thereof, is held to constitute an infringement and its use is or may be enjoined, the CONTRACTOR shall have the obligation, at its sole expense, at COMMISSION’s option to do one or more of the following: a. Require CONTRACTOR to, at its own expense, supply, temporarily or permanently, replacement the Intellectual Property, Equipment or Software of similar quality and function which is not subject to such an infringement or injunction; b. Require CONTRACTOR to, at its own expense, remove all such Intellectual Property, Equipment and Software and refund to COMMISSION the cost thereof or equitably adjust compensation; c. Take such steps as is necessary to ensure compliance by COMMISSION with such injunction; d. Modify, or require that the applicable Subcontractor or Supplier modify, the alleged infringing Intellectual Property at its own expense, without impairing in any respect the functionality or performance thereof that is non-infringing; and/or DRA F T 17336.02109\41296361.3 20 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 e. Procure for COMMISSION, at CONTRACTOR’s expense, the rights provided under this AGREEMENT to use the infringing Intellectual Property, Equipment or Software. 3. CONTRACTOR shall be solely responsible for determining and informing COMMISSION whether a prospective Supplier or Subcontractor is a party to any litigation involving Intellectual Property infringement or misappropriation or any injunction related to thereto, or arising out of any Intellectual Property, Equipment and/or Software provided hereunder. The CONTRACTOR shall enter into agreements with all Suppliers and Subcontractors at its own risk. COMMISSION may reject any Intellectual Property, Equipment or Software, which it believes to be the subject of any such litigation or injunction, or if, in COMMISSION’s judgment, use thereof does not meet the objectives of Work, restricts or impairs COMMISSION’s rights in any Intellectual Property, or be unlawful. INSURANCE A. CONTRACTOR shall procure at its own expense and maintain during the Term of this Agreement or longer as provided herein, insurance coverage as specified in this Article 12 or as otherwise agreed to by the COMMISSION. CONTRACTOR shall provide the following insurance coverage: 1. Commercial General Liability at least as broad as Insurance Services Office Commercial General Liability Coverage (occurrence form CG 0001 or equivalent) with a minimum limit of $2,000,000.00 per occurrence and $4,000,000.00 general aggregate, and is acceptable to COMMISSION. 2. Automobile Liability at least as broad as Insurance Services Office Business Auto Coverage (form CA 0001, code 1, any auto, or equivalent), t with a minimum combined single limit of $2,000,000.00 per occurrence and is acceptable to COMMISSION; 3. Workers’ Compensation insurance as required by the State of California and DRA F T 17336.02109\41296361.3 21 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 Employer’s Liability Insurance. Employer’s liability limits shall be no less than $1,000,000 each accident, each employee for bodily injury, and policy limit for bodily injury. The policy shall be endorsed to waive the insurer’s right of subrogation against the AUTHORITY and COMMISSION, and their respective officers, directors, employees and agents; 6. Technology Errors & Omissions Including Privacy and Network Security- covering liability for errors or omissions in rendering computer or information technology services including 1) systems analysis 2) systems programming 3) data processing 4) systems integration 5) outsourcing development and design 6) systems design, consulting, development and modification 7) training services relating to computer Software or Hardware 8) management, repair and maintenance of computer products, networks and systems 9) marketing, selling, servicing, distributing, installing and maintaining computer Hardware or Software 10) data entry, modification, verification, maintenance, storage, retrieval or preparation of data output, and 11) Privacy and Network Security (Cyber Liability) insurance covering liability arising from a) hostile action, or a threat of hostile action (“ransomware”), b) “malware” including computer viruses, Trojan horses, worms and any other type of malicious or damaging code c) dishonest, fraudulent, malicious, or criminal use of a computer system by a person, whether identified or not, and whether acting alone or in collusion with other persons, d) denial of service for which the insured is responsible that results in the degradation of or loss of access to internet or network activities or normal use of a computer system e) loss of service that results in the inability of a third-party, who is authorized to do so, to access a computer system and conduct normal activities. The policy limit shall be not less than three million dollars ($3,000,000) per claim and annual aggregate. B. Proof of required coverage, in the form of a certificate of insurance, a copy of the insurance policy and/or an insurance company issued policy endorsement shall be provided to COMMISSION. Proof of insurance coverage and endorsements evidencing the requirements for DRA F T 17336.02109\41296361.3 22 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 additional insureds must be received within ten (10) Business Days after notification of award of this AGREEMENT from COMMISSION. Such insurance shall be primary and non-contributory to any insurance or self-insurance maintained by COMMISSION. COMMISSION reserve the right to request certified copies of all related insurance policies. C. COMMISSION and AUTHORITY, their officers, directors, employees and agents (the “Indemnitees”) must be named as additional insured on Commercial General Liability and Automobile Liability Certificates and on the insurance policy endorsement with respect to performance hereunder. D. CONTRACTOR shall also include in each subcontract the requirement that Subcontractors shall maintain appropriate insurance coverage in the amounts as required by CONTRACTOR and include the Indemnitees as additional insureds on general and automobile liability policies. Such coverage shall be in effect at all times that a Subcontractor is performing Work under the Contract. CONTRACTOR shall have responsibility to enforce Subcontractor compliance with these or similar insurance requirements provided that CONTRACTOR shall upon COMMISSION's request provide acceptable evidence of insurance for any Subcontractor. The CONTRACTOR shall assume all responsibility for risks or casualties of every description, for any and all damage, loss or injury, to persons or property arising out of the nature of the Services, including but not limited to the negligence or failure of its Subcontractors (as well as CONTRACTOR’s employees) to comply with this AGREEMENT. E. CONTRACTOR shall be required to immediately notify COMMISSION of any modifications or cancellation of any required insurance policies. F. CONTRACTOR shall at all times during the Term of this AGREEMENT maintain insurance in such form as is satisfactory to COMMISSION, and will furnish COMMISSION with continuing evidence of insurance as provided below. All insurance policies shall be issued by DRA F T 17336.02109\41296361.3 23 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 companies licensed to do business in the State of California, with an A.M. Best Rating of A-, Class VII, or better, or as otherwise Approved by COMMISSION. CONTRACTOR shall at all times comply with the terms of such insurance policies, and all requirements of the insurer under any such insurance policies, except as they may conflict with existing California laws or this AGREEMENT. G. CONTRACTOR shall provide COMMISSION with certificates showing the required coverage to be in effect and a copy of the insurance policy or endorsements evidencing the requirements for the additional insureds. Such policies shall provide that the insurance shall not be materially modified or cancelled except upon thirty (30) Calendar Days prior written Notice to COMMISSION. COMMISSION will review complete copies of insurance policies and endorsements at a local office of CONTRACTOR, during normal business hours upon request. H. The above insurance shall not contain a self-insurance retention (SIRs) unless Approved by COMMISSION. I. Pertaining to the above paragraphs regarding professional liability, technology errors and omissions, and cyber liability insurance, if coverage is written on a claims made basis, such insurance shall be maintained in force at all times during the Term and for a period of three (3) years thereafter for Work completed during the Term. Additionally, if a sub-limit applies to any elements of coverage, the policy endorsement evidencing the coverage above must specify the coverage section and the amount of the sub-limit. J. The limits of coverage under each insurance policy maintained by CONTRACTOR shall not be interpreted as limiting CONTRACTOR’s liability and obligations under the AGREEMENT. K. Waivers: The COMMISSION and CONTRACTOR waive all rights against each other, against each of their agents and employees and their respective members, directors, officers, employees, agents and consultants for any claims to the extent covered by insurance obtained pursuant to this Article 12, except such rights as they may have to the proceeds of such insurance. DRA F T 17336.02109\41296361.3 24 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 CONTRACTOR shall require all sub-contractors to provide similar waivers in writing in favor of COMMISSION and their respective officers, officials, employees and volunteers except as otherwise agreed to by COMMISSION. CONTRACTOR also waives such rights against AUTHORITY, and will require similar waivers from its sub-contractors. CHANGES A. COMMISSION may, from time to time, amend this AGREEMENT, order Work suspension, add or deduct Work and/or make changes to the Scope of Work and Requirements of this AGREEMENT hereinafter collectively referred to as “Changes”. B. Any such Changes shall result in the issuance of an Amendment signed by the COMMISSION and CONTRACTOR, or issuance of a written Extra Work Order. C. If any Changes cause an increase or decrease in the price of this AGREEMENT or in the time required for its performance, CONTRACTOR shall promptly notify COMMISSION of any possible adjustment to price and/or schedule, within ten (10) Calendar Days after the Change is ordered. However, nothing in this clause shall excuse CONTRACTOR from proceeding immediately with the requested Change. No Change shall be compensated, or time extension provided therefore, except pursuant to an Amendment or Extra Work Order. D. In determining additional compensation to be paid for Change, the Parties shall use the labor, Equipment, unit, and material costs and rates included in Exhibit C for in preparing the Amendment. For Equipment, and materials costs not covered or anticipated in Exhibit C, a catalog or market price of a commercial product sold in substantial quantities shall be used as the basis for propose costs. E. If the cost of Change cannot be established on this basis or on the basis of prices set by the AGREEMENT, law or regulation, CONTRACTOR shall submit detailed cost breakdowns, including information on, Equipment, and materials costs and any other direct costs. DRA F T 17336.02109\41296361.3 25 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 F. CONTRACTOR agrees that it will accept as full compensation for Change, a price mutually agreed upon in writing, via an Amendment or Extra Work Order. G. If CONTRACTOR disagrees with the amount of compensation or time extension proposed in the Amendment or Extra Work Order the COMMISSION may issue a Work Directive. CONTRACTOR shall submit a written dispute to COMMISSION, within fifteen (15) Calendar Days after the receipt of the Work Directive. Notwithstanding CONTRACTOR’s disagreement, CONTRACTOR shall proceed diligently with performance if directed by COMMISSION. The dispute shall state the points of disagreement and, if possible, the AGREEMENT specification references, quantities and costs involved. If a written dispute is not submitted within the above period, payment will be made as set forth in the Work Directive and such payment shall constitute full compensation for all Work included therein or required thereby. An undisputed Work Directive will be considered as executed Amendment or Extra Work Order. H. CONTRACTOR shall promptly notify COMMISSION in writing when it receives direction, instruction, interpretation or determination from any source other than COMMISSION that may lead to or cause change in the Work. COMMISSION shall Approve before CONTRACTOR acts on said direction, instruction, interpretation or determination. I. CONTRACTOR may initiate Change requests for Work it believes to be out of scope in accordance with paragraph A of this Article 13. CONTRACTOR must follow the process identified in this Article 13 for any CONTRACTOR initiated Change requests. DISPUTES A. All claims and other disputes between CONTRACTOR and COMMISSION shall be resolved in accordance with this Article 14, Disputes, except those matters referenced in this Article 14, paragraph F below. All disputes shall be decided in accordance with this AGREEMENT and general principles of State law. Questions of fact and law may be considered in this dispute process; DRA F T 17336.02109\41296361.3 26 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 providing that nothing in this AGREEMENT shall be construed as making the final decision of any COMMISSION official on a question of law. The Parties shall diligently cooperate with one another and with the person(s) appointed to resolve the dispute and shall perform such acts as may be necessary to obtain a prompt and expeditious resolution of the dispute. B. Upon commencement of the dispute resolution process, the Parties shall first attempt to resolve the dispute between COMMISSION’s Project Manager(s) and CONTRACTOR’s Project Manager. The Parties shall meet in good faith within five (5) Business Days after the date that the written request for dispute resolution is submitted and attempt to resolve it. There shall be at least one meeting to attempt Project level resolution. The Project level negotiation may be continued upon the agreement of the Parties. If the COMMISSION’s Project Manager and CONTRACTOR’s Project Manager are able to resolve the dispute, the resolution shall be set forth in writing. If such resolution results in a Change, an Amendment shall be executed pursuant to Article 13, Changes. If the dispute cannot be resolved at the meeting or any continuance thereof, the following shall apply: 1. The dispute shall be submitted to COMMISSION’s Executive Director within ten (10) Business Days of such meeting identified in paragraph B of this Article or continuance thereof, the Parties shall each submit the following written information to the Executive Director (a) an explanation of the nature of the dispute; (b) the Party's position; (c) the dollar amount and/or schedule impact of the dispute; and (d) any supporting documents the Party believes will aid the Executive Director in arriving at a decision. The Executive Director will issue a written decision within ten (10) Business Days; provided that if no written decision is submitted within that time, or any agreed upon extension thereof, the COMMISSION will have been deemed to have denied CONTRACTOR's position. The decision of the Executive Director shall be the final and conclusive administrative decision of the COMMISSION. C. Nothing in this AGREEMENT, however, shall be construed as making final the decision DRA F T 17336.02109\41296361.3 27 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 of any COMMISSION official or representative on a question of law, which questions shall be settled in accordance with the laws of the State of California. D. If all other means of dispute resolution set forth above are not successful, either Party may commence an action. The action will take place in Riverside County. In lieu of litigation the Parties may upon terms agreed to by the Parties, elect mediation or arbitration, binding or otherwise. CONTRACTOR shall as a condition precedent to commencing an action in Riverside County Superior Court for money or damages file a claim pursuant to the Government Claims Act, Government Code sections 900 et seq. For purposes of the claims filing requirement, the running of the time period in which a claim must be filed shall be suspended until the final administrative decision by tor the COMMISSION Executive Director, as applicable. E. The dispute resolution procedures set forth in this Article shall not apply to the following: 1. Any matters that the AGREEMENT Documents expressly state are final, binding or not subject to dispute resolution; 2. Any claim or dispute that does not arise under the AGREEMENT; 3. Disputes regarding compliance with Governmental Rules, liability or indemnification; 4. Any claim for injunctive relief; 5. Any claim against an insurance company, including any Subcontractor dispute that is covered by insurance; 6. Disputes regarding matters under the jurisdiction of Cal-OSHA; 7. Any claim or dispute that is the subject of litigation in a lawsuit filed in court to which the procedures established in this Article do not apply, including any effort to interplead a party into such a lawsuit in order to make the procedures established in this Article applicable; 8. Any claim for, or dispute based on, remedies expressly created by statute; DRA F T 17336.02109\41296361.3 28 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 9. Any claim arising from this AGREEMENT to which a third party is a necessary party and has not agreed to participate in the process; provided that the Parties shall nevertheless proceed with resolution of disputes in accordance with this Article to the maximum extent possible. LIQUIDATED DAMAGES A. If CONTRACTOR fails to: (1) complete the Work required for Go-Live by the Guaranteed Completion Date or any Approved extension thereof, or (2) meet the Maintenance Services Performance Measures of the AGREEMENT established in the Scope of Work and Requirements, the actual damage to COMMISSION will be difficult or impossible to determine. Therefore, the Parties have agreed to stipulate to the amount payable to COMMISSION as liquidated damages in order to fix and limit CONTRACTOR's costs and to avoid later disputes over what amount of damages are proper. The Parties agree that the amount of liquidated damages are reasonable in light of the anticipated or actual damage to COMMISSION and do not constitute a penalty. Liquidated damages may be assessed at COMMISSION’s sole discretion as follows: A. Go-Live Delays In the event that CONTRACTOR has not completed the Work required for Implementation of the 91 Express Lanes ATMS and achieved Go-Live by the Guaranteed Completion Date: $1,000 per Calendar Day up to $10,000 per month, commencing the day following the Guaranteed Completion Date. COMMISSION will cap liquidated damages under the Agreement at the not to exceed the total value of the contract. B. Failure to Meet Performance Measures Performance Measures establish a minimum level of service for Maintenance Services Phase Work. C. Failure to meet such Performance Measures shall result in the assessment of liquidated damages in the form of adjustments as set forth in the Scope of Work and Requirements. These DRA F T 17336.02109\41296361.3 29 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 adjustments shall result in a reduction of the amount of the monthly fee COMMISSION would otherwise pay to CONTRACTOR for the Work. D. COMMISSION may deduct liquidated damages from any monies due or that may become due to CONTRACTOR under the AGREEMENT. COMMISSION is not obligated, however, to make such a deduction or to provide notice thereof. If such deducted monies are insufficient to recover the liquidated damages owing, CONTRACTOR shall pay to COMMISSION any deficiency prior to Final Acceptance of Implementation Phase or closeout of Maintenance Services Phase, as applicable, or upon termination of this AGREEMENT. E. The failure of COMMISSION to assess any liquidated damages authorized under this Article 15 shall not constitute a waiver of COMMISSION’s right to assess such adjustments or liquidated damages at a future date. Further, failure to impose liquidated damages does not constitute a waiver of CONTRACTOR’s obligations to perform in accordance with the AGREEMENT and Scope of Work and Requirements. F. Liquidated damages are separate and cumulative and are not in lieu of actual damages incurred under this AGREEMENT due to a CONTRACTOR default. RISK OF LOSS A. CONTRACTOR shall bear all risk of damage or loss to the ATMS, except for damage and loss caused by the sole negligence or willful misconduct of COMMISSION or Force Majeure. CONTRACTOR shall promptly replace the damaged or lost portions of the ATMS at CONTRACTOR's cost for which it bears all risk or when risk of damage or loss. B. In the case of damage or loss that was caused by the sole negligence or willful misconduct of COMMISSION, or Force Majeure, CONTRACTOR shall promptly replace the damaged or lost portions of the ATMS at CONTRACTOR's cost after such cost is pre-Approved by COMMISSION, and submit the amount(s) thus expended to COMMISSION for reimbursement as a DRA F T 17336.02109\41296361.3 30 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 clearly identified, separate item on its next invoice to COMMISSION. If risk of loss is in dispute, CONTRACTOR shall nevertheless promptly replace the damaged or lost portions of the ATMS at CONTRACTOR’s initial cost; provided that in doing so, CONTRACTOR does not waive any remedies it may have under this AGREEMENT to later recover such costs. DEFAULT A. Default of CONTRACTOR: A default shall mean a material breach of this AGREEMENT by CONTRACTOR. B. Notice of Default - Chance to Cure: If, in the determination of COMMISSION, a default has occurred, COMMISSION will notify CONTRACTOR by delivery of a Notice hereinafter referred to as “Default Notice” specifying the default claimed, and advising CONTRACTOR that such default must be cured as set forth therein or this AGREEMENT may be terminated. Prior to declaring an Event of Default, COMMISSION shall allow CONTRACTOR to cure the default to COMMISSION’s reasonable satisfaction within fifteen (15) Calendar Days, or such shorter time if the default requires it; provided that COMMISSION is not required to issue a Default Notice if there is a default which by nature cannot be cured. Failure to provide a Default Notice shall not preclude COMMISSION from exercising other available remedies short of termination. COMMISSION may extend the opportunity to cure beyond the 15-Calendar Day period if the default is one COMMISSION agree requires additional time to cure, so long as CONTRACTOR has commenced curing such default and is effectuating a cure with diligence and continuity during such 15-Calendar Day period, or extension thereof which COMMISSION prescribe. C. Remedies in the Event of Default ; Notice of Termination for Cause. 1. If CONTRACTOR does not cure the default within the time prescribed or the default is not subject to cure, COMMISSION may declare an Event of Default, which shall be in DRA F T 17336.02109\41296361.3 31 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 writing and provided to CONTRACTOR. In addition to all other rights and remedies under this AGREEMENT, COMMISSION shall, upon declaration of an Event of Default, have the right to terminate this AGREEMENT, in whole or in part, pursuant to issuance of a Notice of Termination for Cause, specifying the effective date thereof and/or perform or cause to be performed the Work or any portion thereof, which are required of CONTRACTOR. The Notice of Termination for Cause may be provided concurrently with any written declaration of an Event of Default. In exercising such rights, COMMISSION may immediately take possession of, and CONTRACTOR shall deliver, all applicable Equipment, Software and data, and facilities that house such items as COMMISSION may direct. COMMISSION shall also have the right to complete the Work with CONTRACTOR’s Subcontractors and CONTRACTOR shall assign such subcontracts as COMMISSION direct. COMMISSION, as part of its right to complete the Work, may take possession of and use, and CONTRACTOR shall be required to deliver to COMMISSION, any or all of the materials, plants, tools, Equipment, Hardware, supplies and property of every kind, provided, purchased, maintained, owned, or rented by CONTRACTOR in performing the Work, including but not limited to all technical specifications, drawings, and other documents and data. COMMISSION may procure other materials, plant, tools, Equipment, and supplies for purposes of performing the Work. COMMISSION may charge CONTRACTOR and CONTRACTOR shall be liable to COMMISSION for the expense of said labor, materials, plant, tools, Equipment, supplies and property reasonably necessary in performing or completing the Work. 2. If COMMISSION declares an Event of Default, CONTRACTOR shall be liable for those damages provided herein resulting from the default, including but not limited to: a. The difference between the actual costs incurred by COMMISSION in completing the Work and the compensation COMMISSION would otherwise have paid CONTRACTOR under this AGREEMENT for completing such Work; DRA F T 17336.02109\41296361.3 32 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 b. Liquidated damages, c. Actual damages. The CONTRACTOR shall remain liable for any other liabilities and claims related to CONTRACTOR’s default. All damages and costs may be deducted and paid out of any monies due from COMMISSION to CONTRACTOR. D. If an Event of Default occurs, CONTRACTOR shall be liable to COMMISSION for all losses and damages incurred by COMMISSION. Upon the occurrence of an Event of Default and for so long as it occurs, COMMISSION may withhold all or any portion of further payments to CONTRACTOR until the date that COMMISSION accept the Project as complete at which time COMMISSION will determine if CONTRACTOR is entitled to any further payments. COMMISSION will deduct, from any moneys due or which become due CONTRACTOR, all costs and charges incurred by COMMISSION, including attorneys, accountants and expert witness fees and costs. If COMMISSION’s losses or damages exceed payments owing CONTRACTOR, then CONTRACTOR shall be liable and pay such amount to COMMISSION within ten (10) Calendar Days of COMMISSION’s written demand. If CONTRACTOR fails to pay such demand within such timeframe, COMMISSION may collect interest thereon at the lessor of 10% per annum or the maximum rate allowed under State law from the date of the written demand. E. In the event that it is later determined that the AGREEMENT was terminated upon grounds which did not justify a termination for Event of Default, such termination shall be deemed a termination for convenience pursuant to Article 18, Termination for Convenience. TERMINATION FOR CONVENIENCE COMMISSION may terminate this AGREEMENT for its convenience at any time in whole or in part, by delivering to CONTRACTOR a written Notice of Termination for Convenience specifying the extent of termination and its effective date. Upon termination, CONTRACTOR shall discontinue DRA F T 17336.02109\41296361.3 33 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 performance of all or that portion of Work, as set forth in such Notice and COMMISSION shall pay CONTRACTOR its allowable costs incurred through the effective date of termination, and those allowable costs determined by COMMISSION to be reasonably necessary to effect such termination. Thereafter, CONTRACTOR shall have no further claims against COMMISSION under this Agreement. ACCEPTANCE A. ATMS Acceptance of Implementation Phase 1. The phases of the Project are set forth in Article 6, Start and Phases of Work. 2. COMMISSION, in its sole discretion, may grant ATMS Acceptance of the Implementation Phase if COMMISSION deems that the Work in the Implementation Phase is substantially complete, and the following conditions have been met: a. Go-Live has been Approved in accordance with the Scope of Work and Requirements; b. CONTRACTOR has substantially passed and has been given conditional Approval of the ATMS Acceptance test; and c. CONTRACTOR has committed to completing remaining punch list items and provided proof to COMMISSION's satisfaction thereof. 3. COMMISSION shall issue a written Notice of ATMS Acceptance for the Implementation Phase upon satisfaction of the conditions listed above in items 2a through 2c. The occurrence of ATMS Acceptance shall not relieve CONTRACTOR of any of its continuing obligations hereunder. B. Final Acceptance of Implementation Phase Final Acceptance of Implementation Phase shall be deemed to have occurred when all of the following conditions have been met: DRA F T 17336.02109\41296361.3 34 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 1. Any and all punch list items have been satisfactorily completed and Approved by COMMISSION and final Approval of the Acceptance Test, has been granted by COMMISSION; 2. CONTRACTOR has delivered and COMMISSION have Approved all Deliverables, as set forth in the Scope of Work and Requirements; 3. An affidavit has been delivered to COMMISSION signed by CONTRACTOR, stating all debts and claims of Suppliers and Subcontractors have been paid and/or settled; 4. All CONTRACTOR claims for the Implementation Phase are deemed to be resolved by COMMISSION, and CONTRACTOR has submitted a statement that no such requests or disputes will be applied for; any and all claims under this AGREEMENT are resolved, and that no such claims will be made; 5. All of CONTRACTOR’s other obligations, including payment of liquidated damages, under the Implementation Phase shall have been satisfied in full or waived in writing by COMMISSION; 6. COMMISSION shall have delivered to CONTRACTOR a Notice of Final Acceptance for the phase. C. Closeout of Maintenance Services Phase and Contract Closeout of the Maintenance Services Phase and AGREEMENT shall be deemed to have occurred when all of the following conditions have been met: 1. Delivery by CONTRACTOR and Approval by COMMISSION of all Deliverables, as set forth in the Scope of Work and Requirements; 2. CONTRACTOR has met all transition and succession requirements, if requested by COMMISSION; 3. All licenses and leases subject to transfer or assignment to COMMISSION DRA F T 17336.02109\41296361.3 35 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 have been transferred or assigned; 4. Any and all CONTRACTOR action items associated with the phase have been satisfactorily completed and Approved by COMMISSION; 5. An affidavit has been delivered to COMMISSION signed by CONTRACTOR, stating all debts and claims of Suppliers and Subcontractors have been paid and/or settled; 6. All CONTRACTOR claims for the phase are deemed to be resolved by COMMISSION, and CONTRACTOR has submitted a statement that no such requests or disputes will be applied for; any and all claims under this AGREEMENT are resolved, and that no such claims will be made; 7. The CONTRACTOR shall provide COMMISSION with all required materials, fixtures, furnishings, Equipment and Software; documentation and manuals, either owned by or licensed to COMMISSION, pursuant to this AGREEMENT. All such materials have been verified by COMMISSION to be in good working order; 8. All of CONTRACTOR’s other obligations under the Maintenance Services Phase, including liquidated damages, shall have been satisfied in full or waived in writing by COMMISSION; and 9. COMMISSION shall have delivered to CONTRACTOR a Notice of Closeout for the phase and the Contract. D. COMMISSION’s beneficial use of the Deliverables during any phase prior to AGREEMENT closeout shall not constitute Acceptance of any Deliverable, nor shall such use give rise to a claim for equitable adjustment. INSPECTION A. All Work, Sites, and Facilities shall be subject to inspection, monitoring, and testing by COMMISSION and AUTHORITY at all reasonable times. Any inspection, test or Approval is for the DRA F T 17336.02109\41296361.3 36 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 sole benefit of COMMISSION and shall not relieve CONTRACTOR of the responsibility of providing quality control measures to assure that the Work strictly complies with requirements of this AGREEMENT. No inspection, test or Approval by COMMISSION shall be construed as constituting or implying Acceptance unless all criteria for Acceptance have been met in accordance with Article 19, Acceptance. Inspection, test or Approval shall not relieve CONTRACTOR of responsibility for damage to or loss in accordance with Article 16, Risk of Loss, nor in any way affect the continuing rights of COMMISSION after Acceptance of the completed Work. INTELLECTUAL PROPERTY A. Project Intellectual Property. 1. CONTRACTOR acknowledges and agrees that all Intellectual Property authored, created, invented under this AGREEMENT, in any medium, is either owned by COMMISSION or specially ordered or commissioned by COMMISSION, including works made for hire in accordance with Section 101 of the Copyright Act of the United States (“Project Intellectual Property”). CONTRACTOR hereby irrevocably and exclusively assigns to COMMISSION all rights, title and interest in and to such Project Intellectual Property. 2. CONTRACTOR shall deliver to COMMISSION all COMMISSION Materials, documents, results and related materials created in the development of Project Intellectual Property as required by the Scope of Work and Requirements, or upon COMMISSION request. B. Contractor Intellectual Property. 1. CONTRACTOR hereby grants to COMMISSION a non-exclusive, transferable (solely to an COMMISSION and AUTHORITY, assignee or successor in interest), fully paid-up right and license to use, execute, perform, sublicense, distribute, reproduce, adapt, display, and prepare derivative works of the Contractor Intellectual Property in connection with the Project, or any Deliverable, Work, service(s), and/or Software, including any Upgrades or Updates. DRA F T 17336.02109\41296361.3 37 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 CONTRACTOR Intellectual Property shall mean Intellectual Property authored, created or invented by CONTRACTOR either (a) prior to the Effective Date or (b) independently of this AGREEMENT. The rights granted herein shall survive the termination, expiration or cancellation of this AGREEMENT or any rights related thereto. 2. Upon COMMISSION request, CONTRACTOR shall identify and disclose all CONTRACTOR Intellectual Property required by, incorporated in or integrated into the Project, or any Deliverable, Work, service(s), and/or Software, including any Upgrades or Updates. C. Third Party Intellectual Property. 1. CONTRACTOR shall secure license(s) in the name of COMMISSION to use, execute, perform, sublicense, distribute, reproduce, adapt, display, and prepare derivative works of the Third-Party Intellectual Property in connection with the Project, or any Deliverable, Work, Service(s), and/or Software, including any Upgrades or Updates, including a representation and warranty that the Third Party Intellectual Property does not infringe the rights, including Intellectual Property rights, of any other person or entity. Third Party Intellectual Property shall mean Intellectual Property owned by any person or entity unrelated to CONTRACTOR which is incorporated into the Project, Work or service(s). COMMISSION shall review and Approve, in its sole discretion, any license(s) pursuant to this Article and in no event shall CONTRACTOR incorporate Third-Party Intellectual Property into the Project, or any Deliverable, Work, service(s), and/or Software, including any Upgrades or Updates without first securing such licenses and subject to COMMISSION’s prior review and Approval. 2. CONTRACTOR shall identify and disclose to COMMISSION, upon request, all Third-Party Intellectual Property contained, or included, (i) in the Project Intellectual Property or (ii) in the Project, or any Deliverable, Work, service(s), and/or Software, including any Upgrades or Updates, including. DRA F T 17336.02109\41296361.3 38 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 3. CONTRACTOR shall not incorporate Third-Party Intellectual Property into the Project without first obtaining (a) the licenses described above in C.1. Payments Inclusive. CONTRACTOR acknowledges and agrees that the payments provided for in Article 8 include all royalties, fees, costs and expenses arising from or related to the Project Intellectual Property. CONTRACTOR acknowledges that COMMISSION are public commission subject to state laws, including the California Public Records Act (California Government Code §6250, et seq.) (the “Public Records Act”). Notwithstanding any designation or communication by CONTRACTOR that any CONTRACTOR information or materials provided under this AGREEMENT may be confidential or proprietary, CONTRACTOR consents in advance to COMMISSION’s disclosure of the same if COMMISSION determine that the COMMISSION is required by law to disclose. Such disclosure shall not constitute a breach of this AGREEMENT. COMMISSION will provide reasonable notice to CONTRACTOR of any request for disclosure of information or materials identified by CONTRACTOR as “confidential”, “trade secret” or “proprietary” or otherwise considered confidential under this AGREEMENT. If CONTRACTOR wishes to oppose any such disclosure, CONTRACTOR shall assume the opposition to such disclosure(s) or shall indemnify COMMISSION for all costs incurred (including attorneys’ fees and court costs) in connection with any opposition to such disclosure. WARRANTIES A. CONTRACTOR warrants the following: 1. All guarantees and warranties made herein are fully enforceable by COMMISSION acting in its own name. 2. The Equipment and Software CONTRACTOR installs and places into operation will not result in any damage to existing facilities, walls or other parts of adjacent, abutting or overhead buildings, railroads, bridges, roadway, structures, surfaces, or cause any physical or mental injury to DRA F T 17336.02109\41296361.3 39 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 any person. 3. All provided Equipment is new unless otherwise specifically Approved by COMMISSION. / B. ATMS Warranty CONTRACTOR shall provide a full ATMS warranty on all System Equipment, Hardware and Software beginning from the date of Go-Live through the end of the Maintenance Services Phase hereinafter referred to as "ATMS Warranty Period", warranting that the full ATMS shall be and perform as set forth in the Scope of Work and Requirements. During the ATMS Warranty Period, COMMISSION shall not be charged for any Maintenance or Software Support Services Work performed on the ATMS, other than Maintenance payments identified in Exhibit C, or Work identified as excluded in the Scope of Work and Requirements. Such excluded Work shall include Work related to Force Majeure events or Changes requested by COMMISSION, pursuant to Article 13, Changes. Notwithstanding the foregoing, in the period after installation and prior to the commencement of the Maintenance Services Phase, all Maintenance and Software Support Services Work shall also be at CONTRACTOR’s sole expense. Further, at all times during the Term, CONTRACTOR shall promptly repair or replace, at its own cost or expense, including, the cost of removal, installation and transportation, any unit of Equipment, Hardware, or Software, or part or component thereof, which proves defective or otherwise fails to comply with the Scope of Work and Requirements. All fees associated with restocking cancelled or returned orders shall be the responsibility of CONTRACTOR. C. Software Warranties CONTRACTOR warrants that the Software needed to operate the ATMS shall be as set forth in the Scope of Work and Requirements, and that commencing upon Go-Live, and for the Term, the Software and each module or component and function thereof shall: DRA F T 17336.02109\41296361.3 40 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 1. Be free from defects in materials and workmanship under normal use; 2. Remain in good working order, be free from viruses; trap doors; disabling devices; Trojan horses; disabling codes; back doors; time bombs; drop-dead devices; worms, and any other type of malicious or damaging code or other technology or means which has the ability to interfere with the use of the ATMS by COMMISSION or its designees, or permit access to COMMISSION’s computing systems without its knowledge or contrary to its system connectivity policies or procedures; 3. Operate and function fully, properly and in conformity with the warranties in this AGREEMENT, and 4. Operate fully and correctly in the operating environment identified in the Scope of Work and Requirements, including by means of the full and correct performance of the Software, and all Updates, Enhancements, or new releases of the Software, on or in connection with the Equipment, any Updates, Enhancements, or new releases to such Equipment, and any other Software used by or in connection with any such Equipment; 5. Be fully compatible and interface completely and effectively with the Equipment, including other Software programs provided to COMMISSION hereunder, such that the Software and other Equipment combined will perform and continuously attain the standards identified in the Scope of Work and Requirements, and D. ATMS Maintenance Work During the Term, CONTRACTOR shall, at its own cost and expense, provide Maintenance and Software Support Services Work to keep the Software in good working order and free from defects such that the ATMS shall perform in accordance with this AGREEMENT, including Scope of Work and Requirements. 1. CONTRACTOR shall provide technical support and shall, at its own cost and DRA F T 17336.02109\41296361.3 41 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 expense, timely remedy any failure, malfunction, defect or non-conformity in Software, in accordance with the Scope of Work and Requirements. 2. CONTRACTOR shall provide COMMISSION the most current release of all Software available on the date of delivery of the ATMS Software to maintain optimum performance pursuant to this AGREEMENT. 3. CONTRACTOR shall promptly provide Notice to COMMISSION in writing of any defects or malfunctions in the Software, regardless of the source of information. CONTRACTOR shall promptly correct all defects or malfunctions in the Software or documentation discovered and shall promptly provide COMMISSION with corrected copies of same, without additional charge. If Software can only be corrected in conjunction with additional or revised Hardware, CONTRACTOR shall provide such Hardware to COMMISSION, and the cost of such Hardware shall be borne by CONTRACTOR, and not be reimbursable by COMMISSION. a. No Updates, Upgrades, or Enhancements shall adversely affect the performance of the ATMS, in whole or in part, or result in any failure to meet any Requirements of the Scope of Work and Requirements. b. CONTRACTOR shall ensure continued satisfactory performance by the current operating system of the Software in accordance with all provisions of this Article. c. In the event that the Software does not satisfy the conditions of performance set forth in the Scope of Work and Requirements, CONTRACTOR is obligated to promptly repair or replace such Software at CONTRACTOR’s sole cost and expense or, if expressly agreed to in writing by COMMISSION, provide different Equipment or Software, and perform Work required to attain the Performance Measures and conditions of performance set forth in the Scope of Work and Requirements. d. In the event of any defect in the media upon which any tangible portions DRA F T 17336.02109\41296361.3 42 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 of the Software are provided, CONTRACTOR shall provide COMMISSION with a new copy of the Software. e. Without releasing CONTRACTOR from its obligations for warranty (during an applicable warranty period), support or Maintenance of the Software, COMMISSION shall have the right to use and maintain versions of the Software provided by CONTRACTOR which are one or more levels behind the most current version of such Software and to refuse to install any Updates, Upgrades, or Enhancements if, in COMMISSION’s discretion, installation of such Updates, Upgrades, or Enhancements would interfere with its operations. CONTRACTOR shall not, however, be responsible or liable for the effect of any error or defect in the version of the Software then in use by COMMISSION that occurs after CONTRACTOR has both (i) offered, by written Notice to COMMISSION, a suitable correction (by way of Update, Upgrade, Enhancement or otherwise) of such error or defect and (ii) provided COMMISSION a reasonable opportunity to implement such existing correction, provided that CONTRACTOR establishes that neither the implementation nor the use of such correction would limit, interfere with, adversely affect, or materially alter the interoperability, functionality or quality of the ATMS. E. Third-Party Warranties CONTRACTOR shall assign to COMMISSION, and COMMISSION shall have the benefit of, any and all Subcontractors’ and Suppliers’ warranties and representations with respect to the ATMS and Work provided hereunder. The CONTRACTOR’s agreements with Subcontractors, Suppliers and any other third parties shall require that such parties (a) consent to the assignment of such warranties and representations to COMMISSION, (b) agree to the enforcement of such warranties and representations by COMMISSION in its own name, and (c) furnish to COMMISSION, the warranties set forth herein. The CONTRACTOR shall obtain maintenance agreements for third- party Software. CONTRACTOR shall secure such maintenance agreements for the same duration DRA F T 17336.02109\41296361.3 43 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 and upon the same terms and conditions as the Maintenance provisions between CONTRACTOR and COMMISSION. At COMMISSION’s request, CONTRACTOR shall provide supporting documentation which confirms that these warranties are enforceable in COMMISSION’s names. F. Neither Acceptance of the Implementation Phase of the ATMS and Work or payment therefor, nor any provision in this AGREEMENT, nor partial or entire use of the ATMS and Work by COMMISSION shall constitute Approval of Work not performed in accordance with this AGREEMENT or relieve CONTRACTOR of liability for any express or implied warranties or responsibility for faulty materials or workmanship. G. The obligations set forth in this Article shall be in addition to any other warranty obligations set forth in this AGREEMENT. All provisions of this Article, referring or relating to obligations to be performed pursuant to an applicable warranty period that extends beyond the Term, shall survive the expiration, cancellation or earlier termination of this AGREEMENT. ADDITIONAL CONTRACTOR WARRANTIES A. CONTRACTOR warrants that it is fully experienced and properly qualified, licensed, equipped, organized and financed to perform all the Work. B. CONTRACTOR warrants that all Work will be provided in accordance with this AGREEMENT. CONTRACTOR warrants that (1) all Work performed and all Equipment, Software, Hardware and other material provided under this AGREEMENT by CONTRACTOR or any of its Subcontractors or Suppliers conforms to the requirements herein and is free of any defects; and (2) Equipment and Hardware furnished by CONTRACTOR or any of its Subcontractors or Suppliers at any tier, shall be of modern design, in good working condition and fit for use of its intended purpose. For any Equipment or Hardware purchased within twelve (12) months of the end of the Term, such warranty shall continue for a minimum period of one (1) year from the end of the Term, or the manufacturer’s DRA F T 17336.02109\41296361.3 44 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 standard warranty, whichever is longer. DEFECTS/FAILURE A. Upon discovery of any defect or failure in the Software, Equipment or Hardware, CONTRACTOR shall promptly provide COMMISSION Notice thereof and repair or replace same at its sole cost and expense. If expressly agreed to in writing by COMMISSION, CONTRACTOR may provide different Software, Equipment or Hardware. In the event of any defect in the media upon which any tangible portions of the Software are provided, CONTRACTOR shall provide COMMISSION with a new copy of the Software. In addition, CONTRACTOR shall remedy at its own expense any damage to COMMISSION owned or controlled real or personal property, when that damage arises out of such defects. B. In the event COMMISSION determine there is a defect or failure in the Software, Equipment or Hardware or damage to COMMISSION’s property, COMMISSION shall notify CONTRACTOR in writing within a reasonable time after the discovery of same. CONTRACTOR has seven (7) Calendar Days from receipt of Notice from COMMISSION to respond and specify how CONTRACTOR will remedy the failure, defect, or damage. If COMMISSION are not satisfied with CONTRACTOR'S proposed remedy, CONTRACTOR and COMMISSION shall, within three (3) Business Days, meet and mutually agree when and how CONTRACTOR shall remedy such violation. In the case of an emergency requiring immediate corrective action, CONTRACTOR shall implement such action necessary to remedy the defect, failure or damage as required by COMMISSION. C. Should CONTRACTOR fail to remedy any failure, defect or damage within a reasonable time to the reasonable satisfaction of COMMISSION, COMMISSION shall have the right with its own forces or other contractors, to replace, repair or otherwise remedy such failure, defect or damage at CONTRACTOR's expense. In addition, CONTRACTOR shall be liable for all damages arising out DRA F T 17336.02109\41296361.3 45 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 its failure to promptly remedy the defect, failure or damage. D. CONTRACTOR agrees to promptly remedy, at no cost to COMMISSION, any defects determined by COMMISSION to be Pervasive, such that if COMMISSION determine that any Equipment, component, sub-component or Software is experiencing continued or repetitive failure that requires constant replacement or repair, CONTRACTOR agrees that a “Pervasive Defect” shall be deemed to be present in such affected types of Equipment or Software. CONTRACTOR shall perform an investigation of the issues and prepare a report that includes a reason for the failure and its plan for resolution. This report and a resolution plan shall be produced by CONTRACTOR and submitted to COMMISSION within seven (7) Calendar Days of notification by COMMISSION of the Pervasive Defect. The report and plan shall include the investigation results, remediation steps performed to-date, and a plan and schedule to complete the Pervasive Defect resolution. Such resolution shall be in a manner satisfactory to COMMISSION and that permanently addresses the problem and corrects the defect so that such defect does not continue to occur. The status shall be updated and briefed in weekly meetings until resolution is complete. Notwithstanding the foregoing, COMMISSION do not waive any of its other rights enumerated in paragraphs A through C of this article. E. The obligations set forth in this Article shall be in addition to any warranty obligations set forth in this AGREEMENT. The provisions of this Article shall survive the expiration or earlier termination of this AGREEMENT. F. All Subcontractors, manufacturers, and Suppliers' warranties, expressed or implied, respecting any Work, Equipment, Software or Hardware furnished hereunder, shall, at the direction of COMMISSION, be enforced by CONTRACTOR for the benefit of COMMISSION. G. If directed by COMMISSION, CONTRACTOR shall require any such warranties to be executed in writing to COMMISSION. DRA F T 17336.02109\41296361.3 46 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 H. Any equipment, hardware or software furnished by COMMISSION and accepted by CONTRACTOR, shall be considered Equipment, Hardware or Software, as defined in Exhibit A, Definitions and Acronyms, and subject to all of CONTRACTOR’s obligations as set forth in this AGREEMENT. I. The obligations and remedies specified in this Article shall not limit COMMISSION's rights and remedies provided elsewhere in this AGREEMENT. COORDINATION WITH OTHER CONTRACTORS A. During the course of this AGREEMENT, COMMISSION may undertake or award other agreements for additional work, including but not limited to separate agreements with different contractors. It is critical that close coordination with interfacing contractors occurs throughout the Term. CONTRACTOR shall fully cooperate with COMMISSION, AUTHORITY and their contractors and carefully integrate and schedule its own Work with said contractors. B. CONTRACTOR shall be required to perform Work in the AUTHORITY’s Anaheim CSC Facility, which is leased by the AUTHORITY. CONTRACTOR shall be subject to and shall comply with the terms of such lease and shall coordinate with the landlord in all aspects of its occupancy and operations at the Facility. The terms of the lease for the Anaheim CSC Facility are incorporated by reference to this AGREEMENT. C. Should problems in coordination with other contractor(s) occur CONTRACTOR shall make COMMISSION aware of these problems immediately and shall take steps to address the problems and mitigate any delays or additional costs. D. CONTRACTOR shall cooperate with other contractors or forces performing work any nature within or adjacent to Sites specified in order to avoid any delay or hindrance to such other contractors or forces. COMMISSION reserve the right to perform other or additional work at or near the Site (including material sources) at any time, by the use of other forces. DRA F T 17336.02109\41296361.3 47 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 E. CONTRACTOR shall be responsible to other contractor(s) for all damage to work, to persons or property caused by CONTRACTOR, its Subcontractor(s), or its Suppliers, and losses caused by unnecessary delays or failure to finish the Work within the time specified for completion. Any damage to Work, persons or property of CONTRACTOR by other contractors shall be the responsibility of other contractor(s) and CONTRACTOR shall have no claim against COMMISSION or the AUTHORITY. CONTRACTOR’s Responsibility for design. Upon Approval of the design, including any related infrastructure, construction or installation design, CONTRACTOR shall assume responsibility for the design to the extent that if the Work is installed as designed and the ATMS does not meet the Performance Measures of this AGREEMENT, CONTRACTOR shall be responsible for the costs of redesign, rework and additional Equipment costs and any other costs associated with the sub- standard performance. CONTRACTOR INSPECTION OF FACILITIES CONTRACTOR acknowledges that it has investigated and satisfied itself as to the conditions of the Sites including, but not restricted to, building locations, conditions, size, layout, availability of labor, and other similar physical conditions at the Sites, and the character of Equipment and Facilities needed preliminary to and during prosecution of the Work. Any failure by CONTRACTOR to acquaint itself with the available information will not relieve it from responsibility for the difficulty or cost of successfully performing the Work. COMMISSION and AUTHORITY assume no responsibility for any conclusions or interpretations made by CONTRACTOR on the basis of the information made available by COMMISSION or AUTHORITY. SEISMIC SAFETY REQUIREMENTS CONTRACTOR agrees to ensure that all Work performed under this AGREEMENT including work performed by a Subcontractor is in compliance with the standards required by applicable DRA F T 17336.02109\41296361.3 48 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 seismic safety regulations. ASSIGNMENTS AND SUBCONTRACTS A. Neither this AGREEMENT nor any interest herein nor claim hereunder may be assigned by CONTRACTOR either voluntarily or by operation of law, nor may all or any part of this AGREEMENT be subcontracted by CONTRACTOR, without the prior written consent of COMMISSION. Consent by COMMISSION shall not be deemed to relieve CONTRACTOR of its obligations to comply fully with all terms and conditions of this AGREEMENT. B. COMMISSION hereby consents to CONTRACTOR's subcontracting portions of the Scope of Work and Requirements to the parties identified in Exhibit C. CONTRACTOR shall include in the subcontract agreement the stipulation that CONTRACTOR, not COMMISSION, is solely responsible for payment to the Subcontractor for the amounts owing, and that the Subcontractor shall have no claim, and shall take no action, against COMMISSION, its officers, directors, employees or sureties for nonpayment by CONTRACTOR. CONTRACTOR PURCHASED EQUIPMENT A. Prior authorization, in writing, by COMMISSION's Project Managers shall be required before CONTRACTOR enters into any unbudgeted purchase order, or subcontract for supplies and/or Equipment. CONTRACTOR shall provide an evaluation of the necessity or desirability of the same. B. For purchase of any item, service or consulting work not included in Exhibit C and exceeding $5,000.00, three (3) competitive quotations must be submitted with the request, or the absence of bidding (sole source) must be adequately justified. C. Any Equipment purchased as a result of this AGREEMENT is subject to the following: CONTRACTOR shall maintain an inventory of all nonexpendable property. Nonexpendable property is defined as having useful life of at least two years and an acquisition cost of $5,000.00 or more. DRA F T 17336.02109\41296361.3 49 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 Upon the expiration or termination of this AGREEMENT, COMMISSION may elect to retain the Equipment, require CONTRACTOR to decommission and dispose of the Equipment at no cost to COMMISSION, or require CONTRACTOR to sell such Equipment at the best price obtainable at a public or private sale, and credit COMMISSION in an amount equal to the sale price. COMMISSION may also elect to allow CONTRACTOR to keep the Equipment, in which case COMMISSION and CONTRACTOR shall come to agreement on a mutually acceptable fair market value price. COMMISSION may elect to require CONTRACTOR to hire an appraiser at CONTRACTOR’s cost, in order to determine a basis for a fair market value price. If CONTRACTOR sells the Equipment, the terms and conditions of such sale must be Approved in advance by COMMISSION. D. All Subcontracts entered into as a result of this AGREEMENT shall contain all of the provisions of this Article. DISPOSITION OF ATMS AS A SERVICE A. COMMISSION shall have the right to assume all required licenses, leases and service agreements to allow uninterrupted use, operation and maintenance of the Equipment and services under the same terms as those provided to CONTRACTOR for such services. B. CONTRACTOR will effect the transfer of title, service agreements and licenses, as applicable. OWNERSHIP AND HANDLING OF REPORTS, DOCUMENTS, AND DATA A. The originals of all letters, documents, reports and other products and data produced under this AGREEMENT shall upon request be delivered to, and shall be the sole property of COMMISSION. Deliverables shall be deemed works made for hire and all rights in copyright therein shall be retained by COMMISSION. Except as otherwise provided herein, copies of the foregoing may be made for CONTRACTOR's records but shall not be furnished to others without written DRA F T 17336.02109\41296361.3 50 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 authorization from COMMISSION. B. All ideas, memoranda, specifications, plans, manufacturing, procedures, drawings, descriptions, and all other written information submitted to CONTRACTOR in connection with the performance of this AGREEMENT shall not, without prior written Approval of COMMISSION, be used for any purposes other than the performance under this AGREEMENT, nor be disclosed to an entity not connected with such performance. C. CONTRACTOR acknowledges and agrees that privacy of 91 Express Lanes customers is of paramount importance to COMMISSION and its customers. To the extent that CONTRACTOR accesses any PII in performance of this AGREEMENT, CONTRACTOR shall comply with COMMISSION’s privacy policies and all applicable Governmental Rules, and Business Rules pertaining to confidentiality of PII and shall not sell, transfer, disclose or otherwise use such information for any purpose. CONTRACTOR shall indemnify COMMISSION with regard to any failure to comply with this Article 31 in accordance with Article 11, Indemnification. D. CONTRACTOR shall inform all of its officers, employees, agents, and Subcontractors providing Work of the confidentiality provisions of this Agreement. CONTRACTOR will require that any CONTRACTOR personnel, Subcontractor(s) or other third party with whom CONTRACTOR will disclose or disseminate COMMISSION Data, in whole or in part, execute and adhere to an agreement incorporating the provisions of this Section. Nothing in this Article shall allow CONTRACTOR to disclose or disseminate COMMISSION Data without prior written consent and CONTRACTOR shall deliver to COMMISSION all executed agreements with Subcontractors prior to any authorized disclosure and dissemination. E. CONTRACTOR shall not use COMMISSION’s names, logos, branding, photographs of the Project, or any other publicity pertaining to the Project in any professional publication, magazine, trade paper, newspaper, seminar or other medium without the express written consent of DRA F T 17336.02109\41296361.3 51 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 COMMISSION. F. No copies, sketches, computer graphics or graphs, including graphic artwork, are to be released by CONTRACTOR to any other person or agency except after prior written Approval by COMMISSION, except as necessary for the performance of Work under this AGREEMENT. All press releases, including graphic display information to be published in newspapers, magazines, etc., are to be handled only by COMMISSION unless otherwise agreed to by CONTRACTOR and COMMISSION. / AUDIT AND INSPECTION OF RECORDS A. CONTRACTOR shall provide COMMISSION, or other agents of COMMISSION access to CONTRACTOR's accounting books, records, payroll documents and facilities, as COMMISSION deem necessary. CONTRACTOR shall maintain such books, records, data and documents in accordance with generally accepted accounting principles and shall clearly identify and make such items readily accessible to such parties during CONTRACTOR's performance hereunder and for a period of four (4) years from the date of final payment by COMMISSION. CONTRACTOR shall permit any of the foregoing parties to reproduce documents by any means whatsoever or to copy excerpts and transcriptions as reasonably necessary The State of California, State Auditor, AUTHORITY, COMMISSION, their duly authorized representatives or other agents of AUTHORITY and COMMISSION shall have access to any books, records, payroll documents, facilities and documents of CONTRACTOR and its certified public accountants (CPA) work papers that are pertinent to the AGREEMENT and indirect cost rate (ICR) for audit, examinations, excerpts, and transactions, and copies thereof shall be furnished if requested. B. COMMISSION’s right to audit books and records directly related to this AGREEMENT shall also extend to all Subcontractors performing Work identified in this AGREEMENT, and such DRA F T 17336.02109\41296361.3 52 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 language must be included in CONTRACTOR’s agreements with its Subcontractors, resulting from this AGREEMENT. FEDERAL, STATE AND LOCAL LAWS CONTRACTOR warrants that in the performance of this AGREEMENT, it shall comply with all applicable federal, state and local laws, statutes and ordinances and all lawful orders, rules and regulations promulgated thereunder. / PREVAILING WAGE RATES A. California Labor Code Requirements. CONTRACTOR is aware of the requirements of California Labor Code Sections 1720 et seq. and 1770 et seq., as well as California Code of Regulations Title 8, Section 16000, et seq. (“Prevailing Wage Laws), which require the payment of prevailing wage rates and the performance of other requirements on certain “public works” and “maintenance” projects. If the Work, or any portion thereof, is being performed as part of an applicable “public works” or “maintenance” project, as defined by the Prevailing Wage Laws, and if the total compensation is $1,000 or more, CONTRACTOR agrees to fully comply with such Prevailing Wage Laws, if applicable. CONTRACTOR shall defend, indemnify and hold COMMISSION, its elected officials, officers, employees and agents free and harmless from any claims, liabilities, costs, penalties or interest arising out of any failure or alleged failure to comply with the Prevailing Wage Laws. It is the intent of the parties to effectuate the requirements of sections 1771, 1774, 1775, 1776, 1777.5, 1813, and 1815 of the Labor Code within this Agreement, and CONTRACTOR shall therefore comply with such Labor Code sections to the fullest extent required by law. It shall be mandatory upon the CONTRACTOR and all Subcontractors to comply with all California Labor Code provisions, which include but are not limited to prevailing wages, employment of apprentices, hours of labor and debarment of contractors and subcontractors. DRA F T 17336.02109\41296361.3 53 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 B. If the Work, or any part thereof, is being performed as part of an applicable “public works” or “maintenance” project, then pursuant to Labor Code Sections 1725.5 and 1771.1, CONTRACTOR and all Subcontractors performing such services must be registered with the Department of Industrial Relations. CONTRACTOR shall maintain registration during the Term and require the same of any subcontractors, as applicable. C. The Project may also be subject to compliance monitoring and enforcement by the Department of Industrial Relations. It shall be CONTRACTOR’s sole responsibility to comply with all applicable registration and labor compliance requirements. Any stop orders issued by the Department of Industrial Relations against CONTRACTOR or any Subcontractor that affect CONTRACTOR’s performance of the Work, including any delay, shall be CONTRACTOR’s sole responsibility. Any delay arising out of or resulting from such stop orders shall be considered CONTRACTOR caused delay and shall not be compensable by COMMISSION. CONTRACTOR shall defend, indemnify and hold COMMISSION, its officials, officers, employees and agents free and harmless from any claim or liability arising out of stop orders issued by the Department of Industrial Relations against CONTRACTOR or any subcontractor. D. CONTRACTOR agrees to insert or cause to be inserted the preceding clause in all subcontracts, which provide for workers to perform work hereunder regardless of the subcontractor tier. EQUAL EMPLOYMENT OPPORTUNITY In connection with its performance under this AGREEMENT, CONTRACTOR shall not discriminate against any employee or applicant for employment because of race, religion, color, sex, age or national origin. CONTRACTOR shall take affirmative action to ensure that applicants are employed, and that employees are treated during their employment, without regard to their race, religion, color, sex, age or national origin. Such actions shall include, but not be limited to, the DRA F T 17336.02109\41296361.3 54 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 following: employment, upgrading, demotion or transfer; recruitment or recruitment advertising; layoff or termination; rates of pay or other forms of compensation; and selection for training, including apprenticeship. CLEANING UP A. CONTRACTOR shall at all times keep the Facilities and Sites, including storage areas used by it, clean and free from accumulations of waste material or rubbish. Upon completion of the Work, CONTRACTOR shall leave the Facilities and Sites in a clean, neat and workmanlike condition satisfactory to COMMISSION. PROHIBITED INTERESTS CONTRACTOR covenants that, for the Term, no director, member, officer or employee of COMMISSION during his/her tenure in office or for one (1) year thereafter, shall have any interest, direct or indirect, in this Agreement or the proceeds thereof. FORCE MAJEURE A Party shall be excused from performing its obligations under this AGREEMENT during the time and to the extent that it is prevented from performing by an unforeseeable cause that is beyond its control, including but not limited to: any incidence of fire, flood, or other acts of God; labor strikes, commandeering of material, products, plants or facilities by the federal, state or local government; national fuel shortage; or a material act or omission by the other Party; when satisfactory evidence of such cause is presented to the other Party; and provided further that such nonperformance is unforeseeable, beyond the control and is not due in part or whole, to the fault or negligence of the Party not performing and could not have been avoided or limited in the exercise of due diligence by such Party. [SIGNATURES ON FOLLOWING PAGE] DRA F T 17336.02109\41296361.3 55 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 This AGREEMENT shall be made effective upon execution by both parties. IN WITNESS WHEREOF, the parties hereto have caused this AGREEMENT No. 23-31-048- 00 to be executed as of the date first set forth above. APPROVED AS TO FORM: By: ________________________________ Best Best & Krieger LLP General Counsel PARSONS TRANSPORTATION GROUP, INC. By: _____________________________ Name: __________________________ Title: ____________________________ ATTEST: By: _______________________________ Name: ____________________________ Title: _____________________________ RIVERSIDE COUNTY TRANSPORTATION COMMISSION By: _________________________________ Anne Mayer Executive Officer DRA F T 17336.02109\41296361.3 Exhibit A 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 DEFINITIONS Definitions The following terms, as used in the Agreement, are capitalized and shall have the meaning as provided herein. Note: Terms that are specifically defined within the Agreement or are generally understood from the context are generally not included in the definitions below. Titles of Deliverables which are fully described and detailed in the Scope of Work and Requirements are also generally not included in this exhibit. Term Definition Acceptance Approval of the ATMS or acceptance of a Phase as further set forth in Article 19. Agreement The contract for the Project executed by the Commission, and the Contractor, containing the terms and conditions, all exhibits, and reference documents, including all amendments thereto. Amendment The means of making Changes to the Agreement pursuant to Article 13, Changes. Also referred to as “Change Order”, or any other written amendment to the Agreement executed by authorized signators. Approve The term “Approve” and its variations (e.g., “Approval” or “Approved”), when capitalized in this Agreement refer to acceptance of a process, vendor, document, condition, action, Submittal, or Deliverable in writing by the Commission. Approval by the Commission shall not be construed to mean endorsement or assumption of liability by the Commission nor shall it relieve the Contractor of its responsibilities under the Agreement. ATMS All Hardware, hosted services, cloud-based services, Equipment, Software, and other services or Work, that in combination provide the technology, functionality and processes required in the Scope of Work and Requirements. The ATMS also includes, if applicable, existing 91 Express Lanes system hardware, software and equipment, if any, which the Contractor chooses to use on this Project. Business Day A weekday, excluding the Commission’s observed Holidays, beginning at 12:00:00 a.m. and ending at 11:59:59 pm (local Pacific time). Calendar Day(s) Every day, including weekends and Commission’ observed Holidays, beginning at 12:00:00 a.m. and ending at 11:59:59 pm (local Pacific time). Change Modification, addition, deduction, or suspension of Work pursuant to Article 13, Changes. DRA F T 17336.02109\41296361.3 Exhibit A 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 Change Order See “Amendment”. Commission Data Commission Data means any Commission information, data, records and information to which the Contractor has access, possession or otherwise provided to the Contractor, whether or not intended under or for the purposes of the Agreement, and includes, without limitation, any information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household . Commission Maximum Payment Obligation The maximum authorized payment to be made by the Commission under the Agreement. Contractor Intellectual Property All Intellectual Property owned by Contractor either (i) prior to the Effective Date or (ii) independently of the Agreement. Deliverable(s) All documentation and any items of any nature submitted by the Contractor to the Commission for review and Approval pursuant to the terms of this Agreement and the Scope of Work and Requirements. See “Submittal”. Enhancement Any change that provides new and significant Software or Hardware functionality, above that specified in the Scope of Work and Requirements and Agreement and is not an Upgrade or Update. Equipment An all-inclusive term to mean the Hardware, components, associated peripherals, associated firmware, electrical and other materials and supplies necessary to provide Work pursuant to the Agreement and Scope of Work and Requirements, inclusive of all solutions, including any Facility on-premise, hosted or cloud-based Equipment or Hardware. Event of Default A material breach of the Agreement as detailed in Agreement Article 17, Default. Final Acceptance of Implementation Phase Final Acceptance of the Implementation Phase will be considered by the Commission to have occurred, when the conditions for Final Acceptance of this Phase set forth in Article 19, Acceptance have been met. Force Majeure The circumstances as defined in the Agreement, whereby a party is excused from meeting a requirement(s) specified in this Agreement as further set forth in Article 38, Force Majeure. Go-Live The date on which the ATMS has been commissioned and placed into operation in accordance with the Scope of Work and Requirements. Guaranteed Completion Date The date upon which Contractor agrees the ATMS will Go-Live, and for which Contractor shall be subject to liquidated damages for failure to meet such date. Hardware See “Equipment”. DRA F T 17336.02109\41296361.3 Exhibit A 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 Implementation Phase The phase of the Project, which begins at the Effective Date and ends at Acceptance of Implementation Phase. Indemnitees Parties identified in the Agreement to be indemnified by Contractor as further set forth in the Agreement. Intellectual Property All current and future legal and/or equitable rights and interests in know- how, patents (including applications), copyrights (including moral rights), trademarks (registered and unregistered), service marks, trade secrets, designs (registered and unregistered), utility models, circuit layouts, business and domain names, inventions, solutions embodied in technology, and other intellectual activity, and applications of or for any of the foregoing, subsisting in or relating to the Software, Work, Project and/or services. Without limiting the generality of the forgoing, Intellectual Property includes Software, Commission Data, and information collected, stored, processed or analyzed. Key Team Personnel Contractor positions that are designated as most critical to performing and managing the Work and this Agreement. Maintenance The Maintenance and related services required to be furnished by the Contractor, in accordance with the Scope of Work and Requirements. Maintenance and Software Support Services Services to be performed by Contractor related to the maintenance of the ATMS Hardware and network and monitoring, support and administration of the Software. Maintenance Services See “Maintenance”. Notice A formal communication made pursuant to the terms of the Agreement, Article 9, Notices, addressing legal and contractual matters,not applicable to daily or regular Implementation and Maintenance Phase communications. Notice of Default A Notice sent to the Contractor declaring an Event of Default. Notice of Termination A Notice sent to Contractor initiating termination of the Agreement. Maintenance Phase The Phase beginning upon Go-Live through the end of the Agreement. Party Any signatory to this Agreement. Payment Schedule Milestone payment schedule for completed and Approved Deliverables and Submittals. Performance Measures The metrics established in the Scope of Work and Requirements used for determining adherence to performance requirements. DRA F T 17336.02109\41296361.3 Exhibit A 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 Personally Identifiable Information (PII) Sensitive personal information as identified in the Security Standards and established by relevant applicable law, as further set forth in the Agreement and Scope of Work and Requirements. Pervasive Defect A failure determined by the Commission to be recurring or repetitive as further set forth in Article 24, Defects/Failure. Project The total Work set forth in the Scope of Work and Requirements and as further set forth and detailed in the Agreement. Project Intellectual Property All Intellectual Property authored, created and/or invented under or for the purposes of the Agreement and/or the Project. Project Manager The Contractor’s duly authorized representative designated to manage the Contractor’s performance of the work in accordance with the Agreement. Requirement(s) Each of the required Work activities that the Contractor shall perform. Sites Any location where Work on this Project is conducted or performed. Software All computer programs, media, procedures, rules and associated documentation pertaining to the control and operation of the data processing and data storage for the BOS. Software includes all associated features and functions described in the Statement of Work and requirements, including all Agreement Change Orders, updates, derivative works, enhancements, modifications or upgrades thereto, and all error corrections, patches and bug fixes provided by the Contractor and which is made part of the BOS, as well as all related or ancillary data files, modules, libraries, tutorial and demonstration programs, and other components thereof, all source and object code, firmware and all documentation. State The State of California. Subcontractor Any person, firm or corporation, other than the Contractor’s employees, who contracts to furnish labor, or labor and materials, at the Site(s) or in connection with the Services, whether directly or indirectly, on the Contractor’s behalf and whether or not in privity with the Contractor. Submittal See “Deliverable”. Supplier Any person, firm, or corporation who contracts to furnish materials, equipment, or supplies for incorporation in or in connection with the Work. Term Length of the Agreement as set forth in Article 6, Term of Agreement, including the Initial Term and any extensions executed thereto. Third-Party Intellectual Property Any Intellectual Property owned by any person or entity unrelated to Contractor, and which is required by, incorporated in or integrated into the Agreement, Services and/or the Project. DRA F T 17336.02109\41296361.3 Exhibit A 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 Update Generally, refers to a patch released for existing Software to fix any existing bugs, errors, or security issues; can also provide support for new Hardware, as well as performance tuning. Updates are to be performed as a part of Maintenance at no additional cost to the Commission in accordance with of the Agreement, including Article 22, Warranties. Upgrade Generally, refers to transforming existing Software to a new version; provides new features and functionalities rather than fixing existing bugs, errors or security issues. Upgrades are to be performed as a part of Maintenance at no additional cost to the Commission in accordance with the Agreement, including Article 22, Warranties. Work Includes, without limitation, all plant, labor, materials, Equipment, Systems, services, Software, licenses, leases, facilities, design, development, installation, testing, data transition and migration, training, Maintenance and other things necessary or proper for or incidental to carrying out and completing the Project in accordance with the terms of the Agreement. Work Directive Directive from the Commission to perform or proceed with Work in accordance with Agreement Article 16, Changes. DRA F T 17336.02109\41296361.3 Exhibit B 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 EXHIBIT B SCOPE OF WORK AND REQUIREMENTS [attached behind this page] DRA F T Page 1 of 56 1 GLOSSARY OF TERMS Term Definition ADC Anaheim Data Center Administrator A user who has the highest level of access and control over the ATMS system. An administrator user can perform all the functions of a regular user, as well as configure, manage, and monitor the system settings, devices, users, and network connections. An administrator user can also grant or revoke permissions for other users. AES Advanced Encryption Standard AID Automatic Incident Detection Agencies Riverside County Transportation Commission and Orange County Transportation Authority in partnership managing the 91 Express Lanes Agreement The Contract in place between Agencies and the Contractor to provide a new ATMS and Video Wall System, including all hardware, software, professional services, initial Maintenance Service period, and optional extended Maintenance Service period. ATMS Advanced Traffic Management System ATMS Production Server The server, either ADC on-premise or in the Cloud, provided by the Contractor to facilitate ATMS functionality in a production environment. ATMS Development Server The server provided by the Contractor for ATMS development and testing purposes, separate from the production environment. ATMS Server Servers, either ADC on-premise or in the Cloud, provided by the Contractor provide for ATMS functionality ATMS Workstations Standalone workstations provided by the Contractor, for operators to access and utilize the ATMS in the TOC Burn-in Testing A type of testing conducted to identify and resolve any potential issues or failures that may occur during extended usage or high- stress conditions CAT6 Category 6 Ethernet cable, a type of twisted-pair cable used for high- speed network connections CCTV Closed-Circuit Television Cloud Remote network of servers hosted on the internet that enables storage, processing, and access to data and applications CMS Changeable Message Signs or referred to as Dynamic Message Signs, electronic signs used to display real-time information or messages to drivers on roadways. COTS Commercial-off-the-shelf CUSA Cofiroute USA, Contractor responsible for 91 Express Lanes TOC Operations, also known as ViaPlus dBA A-weighted decibels deg degree DRA F T Page 2 of 56 Implementation Early phases of the Agreement, during which the Contractor performs requirements discovery, existing conditions survey, design, procurement, installation, integration, and validation of the system. fps frames per second GUI graphical user interface Hz hertz ID identification Implementation Schedule Schedule indicating the proposed timeline for completion of all phases of the project ISP Internet Service Provider Key Personnel Contractor or subcontract staff members who are key to the successful Implementation and Maintenance Services of the project LxH length x height LAN Local Area Network LC Lucent Connector, a common small-form factor dual fiber connector LCD Liquid-Crystal display LED Light emitting diode Maintenance Services Later phases of the Agreement, during which the Contractor monitors the operation of the system, aids in configuration management, performs preventative maintenance and corrects any systems deficiencies in a timeline manner MHz mega hertz MS Microsoft NEC National Electric Code NEMA National Electrical Manufacturers Association NTCIP National Transportation Communications for Intelligent Transportation Systems Protocol NTP Notice to Proceed NVR Network Video Recorder, a device used for recording and storing video from surveillance cameras O&M Operations and Maintenance OCTA Orange County Transportation Authority PDF portable document format PE professional engineer PMP Project Management Plan PTZ pan/tilt/zoom RCTC Riverside County Transportation Commission Requirements Set of statements included in the Agreement which mandate the work and responsibilities of the Contractor with respect to the Agreement DRA F T Page 3 of 56 Requirements Traceability Matrix Matrix of Requirements that all bidders must respond to, indicating their compliance, partial compliance, or non-compliance with the Requirements. Ultimately incorporated into the Agreement for the successful proponent, as a binding reference of their responsibility with respect to the Agreement. RFP Request for Proposal RTM Requirements Traceability Matrix SFP Port small form-factor pluggable port SMA Service Maintenance Agreement SMS Short Message Service Factory Acceptance Testing (FAT) This test is conducted at the manufacturing site to verify that the system meets the specified requirements and functions correctly before it is delivered to the Agencies. System Acceptance Testing (SAT) SAT is performed after installation to evaluate the system's overall functionality, performance, and compliance with requirements, ensuring it meets the Agencies' acceptance criteria. Operational Acceptance Testing (OAT) OAT involves operating the system for 60 days in a real-world environment to assess its stability, reliability, and performance, identifying and resolving any operational issues that may arise during extended usage. TMC Transportation Management Center TOC Traffic Operations Center UPS Uninterruptable Power Supply Users Agency contracted TOC Operators who will utilize the new ATMS and Video Wall Systems VDS Vehicle Detection Station Video Wall System Combination Video Wall Support Structure, Video Wall Display, Video Wall Controller and Video Wall Processor – which together form a functional, large scale audiovisual display system VPN virtual private network VTMS variable toll message signs WAN/LAN Wide Area Network/ Local Area Network XML Extensible Markup Language DRA F T Page 4 of 56 2 INTRODUCTION The 91 Express Lanes is jointly operated with Orange County Transportation Authority (OCTA). RCTC and OCTA (the Agencies) jointly contract with Cofiroute USA (CUSA) to provide TOC operators to manage traffic conditions impacting the 91 Express Lanes. The 15 Express Lanes has a separate TOC and is not included in this scope of work. Figure 1 below illustrates the limits of the 91 Express Lanes in both Orange County and Riverside County, shown in blue. Also included in Table 1 below is a list of stakeholders that the Contractor is expected to collaborate with to deliver ATMS and Video Wall System. Figure 1 - Project Limits Map DRA F T Page 5 of 56 Table 1 – Project Stakeholders Stakeholder Role Riverside County Transportation Commission (RCTC) Joint Operator of the 91 Express Lanes Orange County Transportation Authority (OCTA) Joint Operator of the 91 Express Lanes Cofiroute USA (CUSA) Contractor Responsible for 91 Express Lanes TOC Operations Kapsch TrafficCom (Kapsch) Toll System Provider for the 91 Express Lanes Caltrans District 8 (Caltrans D8) Owner of 91 Express Lanes in Riverside County and Caltrans D8 Transportation Management Center (TMC) Caltrans District 12 (Caltrans D12) Owner of 91 Express Lanes in Orange County and Caltrans D12 TMC Parsons Corporation Provider of the existing iNet® ATMS solution for CCTV and Video Wall management Daktronics Provider of the existing Vanguard® CMS Management software Kraemer Land Company Building Management company for the Anaheim Data Center/Traffic Operations Center Overview of Project Requirements The Contractor shall provide a new turnkey ATMS that will be utilized by CUSA TOC staff to manage the 91 Express Lanes and Express Lanes Connectors traffic in real-time, review historical event data, manage messaging and pricing displays, and review recorded/historical video data. The Contractor shall design, furnish, and install all of the equipment and software required to implement the ATMS. DRA F T Page 6 of 56 The following is an overview of Project Requirements. For detailed Project Requirements which further expand upon this overview, refer to Section 5. The intent of the Agencies is to procure a: • A complete ATMS Commercial-off-the-shelf (COTS) solution to meet all the requirements with little to no development required. • A Video Wall System which runs in parallel or integrated with ATMS system. ATMS Field Equipment Modules: The Contractor shall design, furnish, and install all equipment and software required to implement the ATMS, including sub-system management and device control of all roadside: • CCTV cameras; and • Changeable Message Signs (CMS). As well as expandability for future ATMS subsystem types as described in the detailed requirements in Section 5 - Requirements. Event Management Module: • The ATMS system shall include a module for creating, modifying, scheduling, and terminating events. Automatic Incident Detection [Optional] • The Agencies do not currently have any automatic incident detection functionality at the 91 Express Lanes TOC, and do not have any Express Lane vehicle detectors or Vehicle Detection Systems (VDS) data sharing that could provide real-time speed or occupancy data. Therefore, if Automatic Incident Detection (AID) were to be performed going forward, this would need to be done via Video Analytics functionality which leverages the existing CCTV inventory. • The Agencies are interested in exploring AID in the future as part of their new ATMS, but this functionality should be bid/priced as an option for now and will only be executed at the Agencies’ discretion. Video Wall Replacement: DRA F T Page 7 of 56 • The Contractor shall provide a turnkey solution to replace the existing Video Wall System at the Anaheim TOC. Disposal requirements are included in Section 5.33 • The Contractor's Video Wall System scope shall encompass both new Video Wall Display Equipment and the Video Wall Controller and Video Wall Processor, which allows for a versatile display of all required content. • The Contractor will provide all equipment for the new Video Wall Controller and Video Wall Processor. Rack space (up to a maximum of 1 full rack) in the ADC will be provided as necessary to accommodate this equipment. • The Contractor shall be responsible for obtaining any permits necessary to reconstruct any part of the Video Wall Display support structure. ATMS Solution Hosting: Contractor may propose that the new ATMS solution be (i) hosted on-premise at the Anaheim Data center, and/or (ii) hosted in a Contractor-provided or commercial provider Cloud environment (e.g., Amazon Web Services (AWS), Azure). Below are the base requirements for the ATMS implementation. Detailed requirements are included in Section 5. • Under the on-premise hosted alternative, new servers shall be used to host the ATMS at the Anaheim Data Center within the ADC Network. Physical ATMS servers will not be required under the Cloud hosted alternative. • Whether the on-premise or Cloud hosted alternative is pursued by the Contractor, additional switchgear will be necessary at the Anaheim Data Center to accommodate integration of field networks in support of the new ATMS Network. The requisite requirements are as outlined in Section 5, and rack space in the ADC will be provided to accommodate new ATMS Layer 3 and Firewall. • Contractor shall provide a new tower personal computer (PC) workstation and monitor for each of the 4 TOC operator positions that will be connected to the ATMS Network. Detailed requirements are provided in Section 5.175.17. These new workstations will be collocated beside the existing CUSA TOC Workstations. However, their networks will remain distinct. • Contractor shall provide and integrate all upgrades required to link the new ATMS Workstations to the ATMS Network in the ADC. • Contractor shall be responsible for procuring a new network connection and coordinating with a third-party internet service provider (ISP) for the entire duration of the contract. This includes ensuring the necessary bandwidth and network resources for the successful implementation and operation of the proposed ATMS. DRA F T Page 8 of 56 Ongoing Maintenance and Support: The Contractor shall provide Maintenance Services for all installed components for a period of five years following system acceptance testing. This is a mandatory requirement and Agency has the option to extend the Maintenance Services for up to five additional one-year terms. The Contractor shall also perform specific system maintenance tasks and enhancement efforts as per Agency's needs during the project. Some examples of potential maintenance tasks but not limited to are: • Troubleshooting system or network outages or reduced operations functionalities • Recovering the system from any out of warranty crash • Improving system reliability • Reviewing system log files • Cleaning system cache memory, temporary files, and database systems • Managing ongoing configuration • Updating configuration quarterly The price for the mandatory five-year Maintenance Services and optional five one year extensions shall be provided in the cost proposal. The Maximum Obligation of this contract, including any optional extensions, is ten (10) years. 3 EXISTING CONDITIONS ATMS Network The following are the existing conditions of the ATMS Network. a. The ATMS Network refers to the network linking the ATMS Workstations at the TOC to the ATMS Servers/Databases, Video Wall Controller and Video Wall Processor in the ADC and includes secure remote virtual private network (VPN) access by external users for remote Maintenance Services. b. The ATMS Network will be linked to the CCTV Network, CMS Network and Caltrans Interface Networks via secured links, but will be distinct from them. c. An existing Charter/Spectrum ISP connection is present at the ADC for remote support of the existing ATMS. This connection will not be reused, and the DRA F T Page 9 of 56 Contractor will be responsible for provider an additional ISP connection to be used for remote access and support of the new ATMS. d. The Contractor will be responsible for providing a new ATMS Network and all required components – including a new Layer 3 Gigabit Switch and a Firewall - as per the detailed requirements in Section 5 and to interface it with external networks. Video Wall The current Video Wall is a 6x3 grid configuration of 18x55 inches ultra-narrow bezel liquid-crystal display (LCD) monitors. TOC operators control and manage video camera feeds from both the OCTA and RCTC roadside camera feeds. a. Monitors are mounted to a supported wall and as-builts of the existing video display equipment will be provided as reference. b. The Contractor will provide new Video Display equipment, Video Wall Controller and Video Wall Processors and may not reuse the existing Video Wall equipment which is past its useful life. c. The Contractor may reuse existing Video Wall System mounting structures, if they are appropriate for the replacement Video Wall Display equipment. CCTV Network The following are the existing conditions of the CCTV Network. a. RCTC has 32 cameras along the 91 Express Lanes within Riverside County that are managed and maintained by Kapsch Traffic Com. These cameras are connected to a Kapsch managed Core switch at the ADC, that is nearing its end of life and will be replaced by Others ahead of the present scope of work’s timeline. b. OCTA has installed 44 cameras along the 91 Express Lanes within Orange County, managed and maintained by Kapsch Traffic Com. These cameras are connected to a switch at the ADC. c. OCTA Switch information: 48 small form-factor pluggable (SFP) ports with uplink SFP ports: Cisco C9500-48Y4C-E with the Cisco GLC-LH-SMD transceiver modules. d. RCTC video feeds arrive at the TOC as encoded digital streams and OCTA video feeds are transmitted back to the TOC and encoded locally. An initiative being performed by Others seeks to update the OCTA video feeds to be encoded at the source. The existing topology of the network is provided as a reference. e. This Contract will be responsible for establishing secured link between the CCTV Network switches described above and the new ATMS Network. f. A new switch is being provided by Others at the ADC, as part of the OCTA Internet Protocol (IP) camera conversion initiative, to receive and aggregate incoming streams. The timeline for integration of this new switch may coincide with the new ATMS implementation timeline. The Contractor shall coordinate network interface from the new ATMS Network to the OCTA video network through either the existing video switch or the new switch and shall be responsible for migrating connections to the new switch in the final stage. DRA F T Page 10 of 56 g. RCTC and OCTA are working with Transportation Corridor Agencies (TCA) for a direct connector project which may include up to twelve (12) additional cameras. The project is in its design phase and the TOC anticipates access to these cameras at a later time. Roadway Changeable Message Signs Network The following are the existing conditions of the Roadway CMS Network. a. RCTC has 5 Daktronics CMS that are managed by TOC operators. Additional Variable Toll Message Signs managed by Kapsch are used to display toll rates and information. b. OCTA has 6 Daktronics CMS that are managed by TOC operators that display toll rates and pre-approved messages. c. CMS Simple Network Management Protocol (SNMP) details, including Management Information Bases (MIB), and addressable protocols, etc. will be provided for all signs in order to confirm protocol compatibility with the new ATMS. d. RCTC and OCTA are working with TCA for a direct connector project which may include up to 4 additional sign connections. The project is in its design phase and the TOC anticipates access to these CMS at a later time. Caltrans C2C Interfaces The following are the existing conditions of the Caltrans C2C Interfaces. a. Caltrans D8 ATMS Servers (Inland Empire District): Hosts its own distinct ATMS functions on existing Caltrans ATMS servers at their D8 TMC. These servers need to be configured by Caltrans to allow viewing of the 91 Express Lanes digital video feeds. Caltrans District 8 is providing physical connections and IP addresses of the cameras in order to receive read-only access (i.e., no control access) of a selectable number of RCTC CCTV video streams, at RCTC discretion. b. Caltrans D12 ATMS Servers (Orange County District): Hosts its own distinct ATMS functions on existing Caltrans ATMS servers at their D12 TMC. These servers need to be configured by Caltrans to allow viewing of the 91 Express Lanes digital video feeds. Caltrans District 12 is providing physical connections and IP addresses of the cameras in order to receive control and view access of a selectable number of OCTA CCTV video streams, at OCTA discretion. 4 PROJECT DELIVERY Project Management The Contractor shall hold regular and as-needed project meetings throughout the duration of the DRA F T Page 11 of 56 Project. Meetings may be held at 91 Express Lanes offices, elsewhere in the region, or via teleconference. The Contractor shall prepare a Project Management Plan and maintain a detailed Implementation Schedule for the duration of the project's life cycle using the latest version of Microsoft Project. Evaluation and Discovery of Existing Systems and Requirements Prior to commencing the system design, the Contractor shall review all system requirements and all available documentation on the Agencies existing systems, each of which will be provided upon award. These documents include: • This Scope of Work and Requirements • 91 Express Lanes ATMS and Video Wall System Upgrade – High Level Network Diagram • 91 Express Lanes Anaheim TOC As-Built Design Drawings • 91 Express Lanes CCTV Wiring Diagram As-Built Drawings • 91 Express Lanes CCTV System Migration Plan • 91 Express Lanes State Infrastructure Investment Committee Caltrans D8 Network Interface Document The aforementioned documents will be provided as reference only and the Contractor shall be responsible for verifying all applicable existing conditions during the discovery phase, prior to initiating their design. Figure 2 below illustrates the existing 91 Express Lanes system topology with the Contractor’s scope of work highlighted in blue, including removals and addition/integration of new equipment. Equipment removals that the Contractor is responsible for are shown in red, and equipment which will be added/adjusted in the ADC by Others within a similar timeline to the Contractor’s scope are shown in green. Contractor shall ensure data from devices are cleansed of any legacy data prior to disposal. While effort has been taken to accurately illustrate the existing equipment and setup (as shown in black within Figure 2), details shown are for reference only and shall be reconfirmed by the Contractor during the design phase. DRA F T Page 12 of 56 Figure 2 – 91 Express Lanes ATMS and Video Wall System Upgrade – High Level Diagram DRA F T 17336.02109\41296361.3 Exhibit C Design Upon completion of the documentation review, the Contractor shall develop a Requirements Traceability Matrix (RTM) and conduct Design Workshops and Software Demonstrations to support the development of Draft and Final Design Documentation for the Project. The Contractor shall also prepare a Deployment Plan that presents an overview of the deployment strategy for Project, as well as a transition plan that outlines key strategies and actions to minimize system downtime and ensure a smooth transition between systems. System Deployment The Contractor will integrate, install, configure and system test onsite the ATMS software and Video Wall System in accordance with the Design Documentation, Test Plan, and Deployment Plan. This effort includes the procurement of any third-party software applications, such as database software needed to fully implement the system. Testing and Training The Contractor shall develop and submit a Test Plan that contains the necessary steps to verify that the ATMS and Video Wall System meet each of the requirements specified in the Requirements Traceability Matrix. The Test Plan shall be developed in accordance with the relevant requirements, including the various test phases, as outlined in Section 5. The Contractor shall also develop and submit a Training Plan and User Manual that contains the necessary elements to train operators on the operations and maintenance of the ATMS and Video Wall systems. The Training Plan and User Manual shall be developed in accordance with the relevant requirements outlined in Section 5 DRA F T 17336.02109\41296361.3 Exhibit C Maintenance Services Maintenance services will begin after the successful completion of Operational Acceptance Testing. The Contractor shall provide round-the-clock support for the ATMS, which includes assistance to users, administrators, and Agency staff. This includes support for major system failures, bug fixes, data fixes, system security updates, and maintaining performance requirements. Configuration management support shall also be provided at a regular cadence (minimum quarterly) during the entire duration of the support period. This will include support for adding in new field devices, response plans (as applicable), configuration new report types, etc. License and Warranty The Contractor shall provide a non-exclusive perpetual license to the Agencies for all involved software not already suitably licensed to the Agencies. All third-party hardware and software shall be purchased in such a way that the Agencies is the original registered owner and licensee for the term of the contract. During the warranty period, the Contractor will correct any malfunctions resulting from its software, hardware, or systems integration work. See Section 5.52 for license and warranty and requirements. Project Milestones and Deliverables In accordance with the project plan, the Agencies have set forth the following provisional project milestones that are subject to change depending on procurement and other potential delays: DRA F T 17336.02109\41296361.3 Exhibit C Table 2 – Project Milestones Tasks Estimated Duration Estimated Due Date Notice to Proceed (NTP) and Kick off meeting 30 days November-2023 Evaluation of Existing System and Requirements 2 months January-2024 Design 3 months April-2024 Factory Acceptance Testing (FAT) 2 weeks May-2024 System Deployment 1 month June-2024 System Acceptance Testing (SAT) and Training 1 month July-2024 Operational Acceptance Testing (OAT) 2 months September 2024 Maintenance Services (Mandatory) 5 years September-2029 Maintenance Services (Optional) Up to 5 years September-2034 DRA F T 17336.02109\41296361.3 Exhibit C Below in Table 3 is the list of deliverables associated with above milestones. Contractor to provide detailed schedule in the Project Management (PMP) Plan. Table 3 – Project Deliverables Deliverable Number Deliverable Method of Delivery Estimated Due Date 1 Draft & Final Project Management Plan Microsoft (MS) Word for Drafts; portable document format (PDF) for Accepted Final Versions NTP+30 days (Draft) 2 Draft & Final RTM MS Excel for Drafts; PDF for Accepted Final Versions Contractor to Provide in the schedule 3 Draft & Final Design Documentation Various Contractor to Provide in the schedule 4 Draft & Final Deployment Plan MS Word for Drafts; PDF for Accepted Final Versions Contractor to Provide in the schedule 5 Draft & Final Test Plan MS Word for Drafts; PDF for Accepted Final Versions Contractor to Provide in the schedule 6 System Deployment ATMS and Video Wall System Contractor to Provide in the schedule 7 Draft & Final Training Plan Various Contractor to Provide in the schedule 8 Draft & Final User Manual Various Contractor to Provide in the schedule 9 Training Sessions Various Contractor to Provide in the DRA F T 17336.02109\41296361.3 Exhibit C schedule 10 Third-Party Software Applications (If Applicable) Various Contractor to Provide in the schedule 11 As-Built Documentation Various Contractor to Provide in the schedule 12 Software Licenses Hardcopy & PDF for Accepted Final Versions Contractor to Provide in the schedule 13 Third-Party Hardware and Software Ownership and/or License Papers Hardcopy & PDF for Accepted Final Versions Contractor to Provide in the schedule 14 Warranty PDF version Contractor to Provide in the schedule 5 REQUIREMENTS General Requirements 5.1 Scope of Contractor Work 1 Contractor shall provide all resources, personnel, equipment, hardware, software and supplies necessary to perform the services. 2 Contractor shall provide the services described herein in a competent and professional manner, in conformance with the highest industry standards, to the satisfaction of the Agencies. DRA F T 17336.02109\41296361.3 Exhibit C 3 Agencies shall be entitled to full and prompt cooperation by Contractor in all aspects of the services. Agencies shall have the right to inspect the performance of such services at any time, and Contractor shall fully and promptly cooperate with the Agencies in the execution of such inspections. 4 Contractor recognizes the paramount importance of the successful operation of the System for which the services are sought. In as much as the services are provided for the convenience and benefit of the public, Contractor acknowledges that the quality and timeliness of Contractor’s services are the essence of this Agreement. 5.2 Staffing and Key Team Personnel 5 Contractor shall maintain and assign a sufficient number of competent and qualified professionals with strong verbal and written communications skills to meet the terms and conditions of the Agreement. Resumes for key Contractor personnel shall be provided to the Agencies for approval in the Contractor’s response and for any personnel changes throughout the course of the Contract. 6 Key Team Personnel shall include: i. Project Manager - Experience: 7+ years in project management, with at least 5 years specifically in ATMS projects. Certification (in PMP or equivalent) is preferred. ii. ATMS Project Engineer - Experience: Minimum of 7 years' experience in Intelligent Transportation System (ITS), with expertise in network communication technologies, software deployment for traffic devices. iii. Maintenance Services Engineer - Experience: 7+ years in operations and maintenance, specifically in ATMS or similar systems. Expertise in the maintenance of hardware, software, network systems, troubleshooting, and preventive maintenance is a required. iv. Video Wall Specialist - Experience: Minimum of 5 years' experience in constructing and managing Video Wall Systems, particularly in traffic agencies. Proficiency in installing, calibrating, and maintaining large-scale video display systems is preferred. DRA F T 17336.02109\41296361.3 Exhibit C 7 Contractor shall ensure Key Team Personnel shall be approved by the Agencies and shall be readily accessible to the Agencies during Contractor’s performance of this Agreement. Replacement or removal of any Key Team Personnel for this project is subject to approval by the Agencies. 8 Contractor shall identify Key Team Personnel responsible for both the Implementation phase and the Maintenance Services phase of the project, for Agencies approval. Project Management Requirements 5.3 Project Meetings 9 Contractor shall host bi-weekly project status meetings during the Implementation phase, as well as other ad-hoc project meetings required during the project to address specific deliverables, work items, maintenance procedures and issues as they arise. 10 Contractor shall perform the following tasks related to all meetings, including but not limited to: i. Develop and coordinate the project schedule; ii. Manage, facilitate and conduct the meetings; iii. Prepare the agenda in coordination with the Agencies and distribute at least 2 days prior to the meeting; iv. Attend the meeting with all required staff in attendance; v. Prepare minutes of the meeting and forward them to the Agencies within 7 days after the day of the meeting; and vi. Maintain an action item list for each type of meeting, identifying issues that need to be resolved at the project level. 5.4 Design Workshop and Requirements Traceability Matrix 11 Contractor shall manage, facilitate, and conduct a series of system Requirements review meetings with the Agencies to outline how this scope of work and Requirements shall be met. The outcome of these meetings shall be a RTM that shall be used to validate each DRA F T 17336.02109\41296361.3 Exhibit C Requirement against design items, design documentation, and test procedures. 12 Contractor shall manage, facilitate, and conduct a series design documentation review meetings with the Agencies to review and fully understand the system design. During these meetings, the Contractor shall explain how the system design meets the RTM and this Scope of Work and Requirements. 13 Contractor shall develop and submit an RTM that identifies each Requirement and where it is addressed in the design and testing, including but not limited to: i. Listing and multiple levels of categorization (e.g., functional, interfaces, Modules, etc.) of all Requirements; ii. Identification of the source of all Requirements; iii. Identification of the design that addresses the Requirements; iv. Identification of the test procedures that address the Requirement; and Identification of the test method to validate the Requirement (e.g., via inspection, demonstration, analysis, test). 14 Upon Approval of the RTM, this document shall be the basis for functional verification of Design, development, and testing. During Design and testing, the RTM shall be used to verify the System compliance to this Scope of Work and Requirements. 5.5 Software Demonstrations 15 Contractor shall provide a minimum of two demonstrations for all equipment and ATMS software included in the deployment to solicit input from the Agencies or Agency representatives during the development of the system. Each demonstration shall cover a specific functional area and shall be scheduled to include relevant Agency or Agency representatives. The product shall be demonstrated in a test environment that allows data to flow as it will in the production environment. DRA F T 17336.02109\41296361.3 Exhibit C 5.6 Monthly Report 16 Contractor shall submit a monthly progress report to the Agencies for the period covering the previous month. the Agencies shall review and comment on the report prior to its finalization. 17 The monthly report includes but is not limited to: v. A summary outlining progress and status; vi. An analysis of all critical path tasks, potential risks associated with tasks; vii. Identification of any approved changes to the implementation schedule; viii. An updated action items list that tracks the status of all outstanding items; ix. A list of approved and pending change requests; x. The previous monthly final meeting minutes; and xi. A six (6) week look-ahead schedule. Documentation Requirements 5.7 Document Submittal and Review 18 The Contractor shall ensure that all submittals are concise and not unnecessarily verbose, for ease of review by the Agencies. 19 The Contractor shall provide deliverables in electronic format (either Microsoft Word, PowerPoint, Project, Excel, or PDF format) with hyperlinks, searchable, and formatted for 8.5”x11” printing. 20 The Contractor shall submit deliverables to the Agencies in accordance with the approved Implementation Schedule. If a deliverable is submitted on a date other than that shown on the approved Implementation Schedule (either prior to or after submittal date shown in approved Implementation Schedule), the Contractor shall notify the Agencies of the updated submittal date at least 15 days prior to submitting the deliverable. 21 For documents containing less than 100 pages, the Agencies shall have 15 calendar days after receipt of the submittal, to approve, comment or reject the submittal. For documents DRA F T 17336.02109\41296361.3 Exhibit C containing 100 or more pages, the Agencies shall have 30 days after receipt of the submittal, to approve, comment or reject the submittal. The process shall continue until the submittal is approved by the Agencies. 22 Each document shall be properly titled, date updated, numbered by revision, revision history, and shall incorporate signature blocks for authorship and approvals. A table of contents, for all documentation that includes multiple pages and/or multiple sections, shall be submitted by the Contractor. 23 All documents submitted by the Contractor, either draft or final, shall be reviewed for quality control and quality assurance by the Contractor prior to submitting the document to the Agencies. 5.8 Project Management Plan 24 Contractor shall submit a complete PMP in a format acceptable to the Agencies for Approval 30 calendar days after NTP as required in this Scope of Work and Requirements. 25 The PMP shall include, but is not limited to: i. A description of the staff management and organization of the project throughout its complete lifecycle – including both Implementation and Maintenance Services phases; ii. An organization chart, identification of Key Team Personnel both for the Implementation phase and the Maintenance Services phase and their associated responsibilities; iii. Approach to issue and communication management with the Agencies during each project phase; iv. Approach to change control management, document control, risk management, quality management for system design, and software development; v. Approach to Subcontractor management, including how issues with Subcontractors will be resolved in a timely manner. Contractor shall be fully responsible for all aspects of Subcontractor work and for successful fulfilment of all requirements; vi. Approach to documenting the invoice submission; invoice backup information; verification, and Approval process; and vii. Approach to Contract closeout. 26 As part of the PMP, the Contractor shall provide and maintain a detailed Implementation DRA F T 17336.02109\41296361.3 Exhibit C Schedule in Microsoft Project format that lists all Project activities and tasks for all Phases of the Project, including but not limited to: i. Planning; ii. Design; iii. Development; iv. Hardware and software acquisition; v. Documentation; vi. Testing; vii. Installation; viii. Transition; and ix. Deployment and acceptance of the System. 5.9 Design Documentation 27 Contractor shall develop and submit design documentation to the Agencies for approval that describes the design specifications of all hardware and software provided as part of the System to meet this scope of work and Requirements. The design documentation shall demonstrate the Contractor understands the Requirements of the system and has the processes, hardware, and software design in place to provide a high-quality and reliable product that meets this scope of work and Requirements. DRA F T 17336.02109\41296361.3 Exhibit C 28 The Design Documentation shall include but not be limited to: i. System architecture, including equipment layout diagrams; ii. Physical connections and interfaces to system infrastructure; iii. Clearly defined methods of communications between internal system processes, modules, or subsystems, and external applications to the system; iv. Listing of configurations necessary for system software to communicate to other software processes residing on different network segments separated by a firewall or router; v. Other network configuration information necessary to pass data efficiently and securely between software processes, and between software processes and field devices; vi. Dashboard layouts and design; vii. Storage system design, including sizing and processing calculations; viii. Network sizing and design details including IP scheme; ix. Hub/Equipment rack layout, interconnections and space requirements; x. Hardware dependencies and inter-dependencies; xi. All custom developed software; xii. All Software provided by Contractor or a third party; xiii. A data dictionary, including a listing of databases, database tables, data element names with data type and size, as well as database entity relationship diagrams; xiv. A listing of all security protocols used within the system; xv. Access/identity security methodology; xvi. Specification sheets for all equipment; xvii. Complete bill of materials, including hardware, software, and support/maintenance agreements; and xviii. A logical division and an index of all contents within the design documentation. 5.10 Implementation Plan 29 The Contractor shall prepare an implementation plan that presents a high-level overview of the deployment strategy and describes each deployment phase (if applicable). The number and timing of each phase shall be proposed by the Contractor for approval by the project manager, with the requirement that each phase and release must maintain existing capabilities. DRA F T 17336.02109\41296361.3 Exhibit C 30 The implementation is expected to be accomplished in: i. An initial phase that is based on the default configuration of the solution; and ii. A customization phase that integrates all of the Agencies’ devices and interface which are unique to this deployment’s context. Any new releases or patches applied during the term of the Agreement shall incorporate the ability to fall back to the previously accepted release if the current release (software or hardware) does not operate satisfactorily. 31 Each phase or release description shall identify the location of the implementation activities, the project-developed equipment and software products to be deployed, all site work that is needed before installation can begin, if applicable, all integration activities that need to be performed after installation, including integration with on-site and external systems at other sites, and all supporting activities that must be completed before acceptance, such as training and manuals. 32 As part of the implementation plan, the Contractor shall submit a comprehensive transition plan for the new ATMS and Video Wall System implementation. The transition plan shall outline strategies to minimize system downtime and ensure a smooth transition. It shall include a detailed schedule, risk mitigation strategies, clearly defined roles and responsibilities, and a contingency plan for any unforeseen issues. The transition plan must ensure that all tasks are completed within the agreed timeframe while adhering to the specified operational constraints. DRA F T 17336.02109\41296361.3 Exhibit C 33 The transition plan shall meet the following operational constraints: i. Implementation shall begin on a Friday or Saturday night only; ii. Implementation shall not take place on a Friday or Saturday leading into a Caltrans Maintenance Closure; iii. No effective downtime is allowable for ATMS. The existing ATMS must be maintained concurrently with new ATMS and the new ATMS shall be accepted prior to decommissioning of the existing ATMS, in a make-before-break manner; and iv. Permissible downtime for the new Video Wall System Replacement shall be limited to 12 continuous hours for the entire wall or half the wall must always remain available. 5.11 Test Plan 34 The Contractor shall be responsible for all aspects of testing performed as part of the Agreement and to provide all necessary resources and facilities to conduct all tests, including but not limited to: i. Test support personnel; ii. Test facilities; iii. Test equipment, tools and safety devices; iv. Test schedule and test sequence; v. Coordination with the Agencies; and vi. Conducting the test. 35 Contractor shall develop and submit a comprehensive test plan to the Agencies for Approval that details the testing methodology utilized by Contractor to demonstrate that the system satisfies the requirements of this scope of work. Each stage of testing shall have its own section within the test plan deliverable and shall be described fully within. DRA F T 17336.02109\41296361.3 Exhibit C 36 Testing shall occur subject to the Agencies’ approval of the final test plan and shall include the following tests at a minimum: i. Factory Acceptance Testing (FAT) ii. System Acceptance Testing (SAT) iii. 60 day Operational Acceptance Testing (OAT) During the Operational Acceptance Test (OAT), the Contractor is required to maintain a log of all hardware and software failures. If hardware malfunctions lead to system unavailability for Agencies’ usage twice or more during OAT, the Contractor is responsible for replacing the responsible equipment and restarting the 60-day period. In case of software failure, if a module is unavailable for more than an hour, the Contractor shall fix the issue and restart the OAT. 37 The test plan shall cover testing of all aspects of the system and shall describe all test phases, scope, and procedures to validate the system compliance to the Requirements, including but not limited to: i. Approach for each test; ii. Detailed schedule for each test, identifying each test activity and resource; iii. Purpose, scope, location, system environment, and duration of each test; iv. Approach to validating all system Requirements through the testing methodology; v. Describe the entry and exit criteria for each test; vi. Redundancy/failover aspects; vii. Document the severity and priority descriptions and levels for each test; viii. Document how defects shall be triaged; tracked; reported; resolved, and retested, including tools used to document defects; and ix. Updated RTM linking every Requirement to a set of test cases to demonstrate the Requirement has been satisfied and which test satisfied the Requirement. 38 The Agencies may participate in the testing and witness of each test. The Agencies shall have full access to the test data and results of the test. DRA F T 17336.02109\41296361.3 Exhibit C 5.12 Training Plan 39 The Contractor shall conduct a recorded training program that contains the necessary elements to train system administrators, system operators, and agency staff who interface with the system on the operations and maintenance of the ATMS and Video Wall systems. Where practical and useful, the Contractor’s training shall be hands on and use actual hardware and software in the training environment. Recording to be provided to the Agencies prior to System Acceptance. 40 The Contractor shall develop and submit a training plan to the Agencies for approval. The Training Plan shall include a minimum of three face-to-face training sessions (e.g., operators, administrators, agencies) and one virtual recorded session. The Training Plan shall address the following areas including but not limited to: i. Training schedule; ii. Names, descriptions and purpose of each training class; iii. Duration of the class; iv. Training materials, including schedule, training goals, manuals, guides, other support materials and techniques to be used; v. Levels of training needed to train all classes of users, including system administrators, system operators, and agency staff who interface with the system; vi. Required equipment and software; and vii. Facility requirements. 41 The training plan shall consider the need for the Agencies to maintain existing operations on existing systems while training existing operations staff on Contractor’s system; Contractor shall hold multiple sessions of each training module such that some the Agencies staff can attend training while others are handling existing operations. DRA F T 17336.02109\41296361.3 Exhibit C 42 The Contractor shall provide training materials in the form of PowerPoint presentations and training handouts. The Agencies shall have the right to require additional interim drafts at no additional cost should the training materials submitted not be of adequate quality or have missing or incorrect information. Virtual recorded training session shall be provided to the Agencies. 43 The training plan and training materials shall be updated if the system is modified after installation. 5.13 User Manual or Online Help 44 Contractor shall develop and submit a user manual or online help tool to be used by the Agencies staff to operate the system and for training purposes. The user manual or online help tool shall include: i. Step-by-step actions to take to complete an operation; ii. Screen images detailing the step-by-step activities needed to fulfill a specific functionality; iii. Flowcharts to provide the Agencies staff a clear understanding of the workflow; iv. Procedures to add, name, modify and delete devices within the ATMS; v. Procedures to add, modify and delete users and user permissions within the ATMS; vi. All screens, reports, and data fields, clearly explained using sample formats applicable to the system; and vii. Samples of all reports, included in the manual or as an attachment to the manual, with any specific instructions that may apply to a given report. 5.14 As-Built and Close Out Documentation 45 The Contractor shall submit as-built documentation that includes all software and hardware changes made during the system development, implementation, and testing phases. DRA F T 17336.02109\41296361.3 Exhibit C 46 The as-built documentation shall provide a complete record of the as-built status of the Equipment and include: i. All schematics; ii. Logic diagrams; iii. Layouts; iv. Wiring diagrams; v. Rack diagrams; vi. Interconnection diagrams; vii. All attachment hardware details; viii. Installation diagrams; ix. Cable schedule; x. Interface details; xi. Facility installation details; and xii. Network diagrams. 47 The Contractor shall also provide a contract close out plan through which the Contractor shall provide updated as-builts at the end of the term, supply all system logs, administrative access, all service agreements, vendor contract information, and transfer to the Agencies all existing or on-going software licenses. 48 All red line drawings shall be verified and incorporated into a final as-built drawing package. This final as-built drawing package shall include all updated installation drawings, shop drawings and sketches, plans and other drawing types that were used to install the system. 49 All other documentation used regarding the installation shall also be finalized and submitted as part of the as-built drawing submittal 90 days after the system has been commissioned. ATMS Requirements 5.15 System Software 50 The ATMS shall be modular software that shall be configured based on the Agencies’ desired system modules. 51 The ATMS shall utilize an open architecture such that third-party software can extract and DRA F T 17336.02109\41296361.3 Exhibit C exchange data using industry standard methods. 52 The ATMS shall utilize a fault tolerant architecture which minimizes the impact of a single point of failure and provides for central system expansion and upgrades. 53 The ATMS shall provide for seamless integration between all subsystems, applications, and programs. 54 The ATMS shall provide multi-user and multi-workstation capability without user restrictions other than password and access rights, managed through the new Directory Server. 55 The ATMS shall be supported by the Contractor during the full duration of the Agreement term, including any exercised additional Maintenance Service years, with all software patches and upgrades included. 5.16 ATMS Server 56 The Contractor shall provide, install, and configure an ATMS Production Server and an ATMS Development Server. The Contractor may propose Agency on-premise servers or Contractor arranged and provided Cloud hosted servers. Under the latter alternative, all hosting fees for the complete duration of the Agreement, including the initial 5 years of Maintenance Services and optional extended Maintenance Service years, shall be specified in the bid price. 57 Under the on-premise server alternative, the Contractor shall provide, install, and configure ATMS Server hardware in the ADC rack specified by the Agencies. 58 If the on-premise ATMS Servers are implemented as a virtual machine (VM) on Contractor provided hardware, the Contractor shall provide all necessary virtualization software licenses. 59 The ATMS Servers shall include a database to store both archive and operational ATMS DRA F T 17336.02109\41296361.3 Exhibit C data, fulfilling the specified requirements for a minimum duration of five years. Contractor shall provide all necessary licenses for the database server, regardless of it being on-site or hosted in the Cloud. 60 The ATMS Production Server shall be resourced upon initiation of the Contract with 150% of the central processing unit (CPU), memory and storage required to effectively operate the number of field devices and functions outlined in Section 3 (Existing Conditions), while providing headroom for growth. The ATMS Development Server shall be sized and resourced sufficiently to perform all test functions and to serve as a platform to validate patches or updates prior to their application to the ATMS Production Server. 61 The ATMS Server shall allow for the addition of resources (CPU, memory, and storage) in the future, should expansion needs arise. Expansion resources would be provided under a change order or separate contract scope. 62 The ATMS Server shall utilize the latest version of the Microsoft Windows Server operating system and Microsoft Structured Query Language (SQL) Server and shall be updated periodically to the latest versions at a minimum every five (5) years during the term of the Agreement. 63 The Contractor shall connect the ATMS Server to the ATMS LAN via a network connection of sufficient bandwidth to service the full duplex ATMS network throughput to all users and system interfaces. 5.17 ATMS Workstations and Media Converters 64 The Contractor shall provide, install, and configure four (4) ATMS Workstations for use in the TOC. The ATMS Workstations shall be installed side by side with the existing Lane Management Workstations but be fully independent and decoupled from them. DRA F T 17336.02109\41296361.3 Exhibit C 65 The ATMS Workstations shall be tower form factor PCs. 66 For the initial installation, each ATMS Workstation shall support all ATMS software minimum requirements and shall have the following minimum specifications: i. 12th Gen Intel Core i7 Processor; ii. 32GB, DDR5 Random Access Memory (RAM), 4400 megahertz (MHz); iii. Windows 11 Pro Operating System; iv. 512GB SSD (solid-state drive); v. Keyboard and optical mouse; and vi. 16:9 Aspect Ratio 24" Ultrathin, light emitting diode (LED) Backlit LCD Monitor with thin-film-transistor(TFT). vii. 1000BASE-T Network Interface Card 67 At initiation of the Agreement, the Contractor shall provide ATMS Workstation replacement pricing valid for: (i) the mandatory five-year Maintenance Services period; and (ii) each year of additional optional Maintenance. The minimal hardware requirements for each ATMS Workstation replacement shall be that which supports all ATMS software minimum requirements at the time of replacement. Agencies, at their sole discretion, may choose to have the Contractor replace existing ATMS Workstations at the pre-agreed replacement price for the period during which the replacement is ordered. Whenever Agencies order a replacement, the Contractor shall remove the existing ATMS Workstation, replace it with a new unit and migrate all ATMS Workstation software, settings and configuration from the old ATMS Workstation to the replacement ATMS Workstation. 68 The Contractor shall install and configure all necessary ATMS software on the ATMS Workstations. 69 Each ATMS Workstation shall be provided with one (1) media converter, which converts a 1000BASE-T Ethernet over unshielded twisted pair port to a 1000BASE-SX Ethernet over multimode fiber port. Each media converter shall be provided with all required multimode DRA F T 17336.02109\41296361.3 Exhibit C fiber transceivers required for operation and shall utilize a dual LC female connector for its fiber port. The Contractor shall provide a 3ft CAT6 straight-through network patch cable terminated in RJ45 connectors and a 3ft OM3 dual multimode fiber patch cable terminated in dual LC male connectors, with each media converter. 70 The Contractor shall connect all ATMS Workstations to the ATMS LAN via the existing F1 through F4 LC connector fiber jacks located at each TOC Operator position using the supplied media converter for each. 71 From the ADC side, the Contractor shall supply an OM3 dual multimode fiber patch cable for each of the four (4) workstation connections - of sufficient length - and connect each to the ATMS Layer 3 Switch via 1000BASE-SX connections. 5.18 Directory Server and Account Management 72 User access security permission control and access privileges for different levels shall be provided for the files, directories, and software application modules. These permissions shall be managed by a Contractor provided and configured Directory Server (Microsoft Active Directory or approved equivalent). 73 The Directory Server shall be used to manage accounts for the ATMS Server, remote access to ATMS Server from external network via VPN for the purposes of remote operations or maintenance, Video Wall Processor, and Network Video Recorder, at a minimum. 74 The Directory Server shall ensure that all rules for password security (for example, required characters or rotations) are enforced. 75 Contractor shall develop the access levels, User roles, default preferences and privileges matrix for the ATMS with the Agencies’ input and approval obtained during a User roles DRA F T 17336.02109\41296361.3 Exhibit C workshop. The ATMS shall allow for additional changes to the access levels, User roles and the addition of personnel in a secure manner. The Agencies’ corporate domain shall not be used in establishing User access roles and this must be a standalone function performed by the Contractor provided Directory Server. 76 At minimum, there shall be a role which allows read only access to the ATMS with access to a limited number of cameras, and permissions for camera control withheld. 77 Remote access to the ATMS shall be performed via secured VPN access using AES-256 encryption with common Directory Server managed credentials. A minimum of 5 simultaneous remote access connections shall be supported. 78 User sign-on, access and access failures, both local and remote, to any element of the ATMS shall be recorded and tracked for security audit proposes. 79 A system level account shall be provided for the Agencies or designated third-party personnel to perform manual auditing and maintenance tasks. 80 Authorized Users shall have the capability to view ATMS System modules and to receive alerts and notifications of operational conditions that require immediate attention. 81 Authorized Users shall have the ability to maintain and manage their User view preferences, allowing them to configure the display templates including but not limited to presentation of the windows, dashboards, alert conditions, and alert management. 82 The ATMS shall provide the capability to standardize access rights through the assignment of User roles. 83 The ATMS shall allow Users to be assigned to multiple User roles. The combined permissions from the multiple roles shall be applied to the User. 84 The ATMS shall allow Users or workstations to be re-assigned to different roles. The role change shall take effect after the User logs out and logs back in again. 85 The ATMS shall prevent a role from being deleted if there currently are Users assigned to DRA F T 17336.02109\41296361.3 Exhibit C that User role. 86 Based on the access levels/role a User is assigned to the appropriate menus, screens, tabs, reports, and all other required User information shall be displayed. 87 On given ATMS modules, certain User roles may only be allowed to view the contents and not allowed to enter any data. 88 Authorized Users shall have the capability to add new Users and User roles via the Directory Server, to update/modify existing Users, and to disable Users. 89 All Users shall be assigned individual User IDs and an individual default password which they are required to change when first accessing the application. 90 The Administrator User role shall have access to all system functions. 91 The ATMS and Directory Server shall allow administrators to create, modify, and delete users, workstations, and roles. 92 The ATMS shall allow administrators to monitor and terminate user sessions. 93 Permissions shall be available to allow/deny User access to system applications and major system and entity control functions. 94 ATMS menu items and functions, such as control buttons, that a User does not have permission to access shall be disabled for the User and/or greyed out. 95 Standard window functionality shall be used to configure individual User defaults for the ATMS. 96 Once user specific windows viewing preferences are saved, the user specific setting shall be restored the next time the user logs on to the ATMS. 97 The ATMS shall deny access to unauthorized users, if they do not provide a valid username and password, or if the user attempts to connect from a workstation with an unauthorized IP address. DRA F T 17336.02109\41296361.3 Exhibit C 98 The 1st time a User logs on to the ATMS, the default view preferences shall appear. 99 Each ATMS User shall be configured with a unique logon name and password. 100 To start an ATMS session, the User shall be required to login with username and password. 101 During ATMS logon, the User's password shall not be revealed as it is typed (display it as ********) and the password string shall be encrypted during transmission to the ATMS Server, such that packet sniffing software cannot reveal the User's password. 102 The ATMS shall allow multiple Workstation IDs to be created, modified, and deleted. 5.19 Network Video Recorder 103 The Contractor shall provide and install a new on-premise Network Video Recorder (NVR) for the ADC 104 The NVR shall be 19” rack mountable and shall be installed in available space within an ADC rack, in proximity to the ATMS Layer 3 Switch and as directed by Agencies or their representative. 105 The NVR shall have sufficient digital storage capacity to record 150% of the Agencies’ initial total CCTV camera count at Notice to Proceed, for a minimum period of one hundred and sixty-eight (168) hours, at full resolution and framerate. 106 The Contractor shall be responsible for providing sufficient storage capacity to meet the retention requirements. 107 The Contractor shall be responsible for ensuring there is sufficient storage media redundancy to ensure that the failure of a single module or drive does not result in any data loss, and that the NVR can be restored to non-degraded status upon replacement of the faulty module or drive without any resulting downtime. DRA F T 17336.02109\41296361.3 Exhibit C 108 The NVR shall continuously record all of its video inputs 24 hours a day and overwrite video past the 168-hour retainage period on a first-in first-out basis. All video shall be time indexed. 109 T The NVR shall allow for the exporting of stored video over a given time index to a file using standard, non-proprietary Windows and iOS file formats. 110 The NVR shall be network addressable, network controllable and have a network throughput capacity which is sufficient to accept all required input streams. 111 U Upon System Acceptance and successful commissioning of the new Network Video Recorder, the Contractor shall decommission the existing Network Video Recorder and provide it to the Agencies or their representative. 5.20 Uninterruptable Power Supplies 112 The Contractor shall provide and install a bottom of rack Uninterruptable Power Supply (UPS) unit in each ADC rack in which new ATMS Equipment is included. 113 Each UPS shall have a power rating sufficient to accommodate 120% of the electrical load for all new ATMS equipment installed under this Contract and held within the rack in which the UPS is installed. 114 The UPS shall be rated for 120-volt (V), 60-hertz (Hz) single-phase input power and shall be equipped with a 30A rated plug for connection to input power. 115 The UPS output power shall have less than 5% total harmonic distortion. 116 The UPS maximum transfer time shall be 10 milliseconds. 117 The UPS shall be controllable remotely via a network or serial connection. 118 Each UPS shall be rated to provide 30 minutes of backup time in the case of an input power failure, when at full load for all ATMS equipment in the given rack. The Contractor DRA F T 17336.02109\41296361.3 Exhibit C shall be responsible for providing all necessary batteries or battery expansion packs in order to meet the required backup time. 119 E Each UPS shall have an acoustic output level below 50 A-weighted decibels (dBA). 120 Once installed, the Contractor shall connect each UPS’s input plug into a receptacle that is not backed-up by the ADC’s existing macro-UPS. 5.21 Graphical User Interface 121 The ATMS shall utilize a fully integrated graphical user interface that provides a user with real time information and control of devices through the use of a map. 122 Contractor shall develop, furnish, and install a single graphical user interface (GUI) application software for the ATMS that supports all User functions. 123 If the ATMS GUI is web browser based, it shall be compatible with recent versions of standard browsers which are supported by their issuers and eligible for security patch updates. Compatibility of the ATMS GUI with supported browsers shall be applicable through the full period of the Agreement and the Contractor shall ensure ongoing updates to the ATMS GUI in order to maintain this compatibility with supported browsers. 124 The GUI design and development shall incorporate human factors and usability engineering and be optimized for speed, as well as provide the following controls, including but not limited to: i. Menus (such as pull down, popup, cascading, leveling, etc.); ii. Windows (allowing for multiple windows within the application, such as to navigate back without having to re-enter information); iii. Informational messages; iv. Positive feedback; v. Provide warning and/or confirmation messages when appropriate as defined during the Implementation Phase; vi. Exception handling and error dialogs, including logging the error; vii. Control icons, links and action buttons; DRA F T 17336.02109\41296361.3 Exhibit C viii. Data entry fields, combo boxes, check boxes; ix. Provide the capability for the User to print screens; x. Display (read-only) fields, and xi. General and context-specific help menus. 125 Data entry screens shall have configurable mandatory fields that require data entry prior to continuing through the process. 126 The ATMS GUI shall provide field-level validation (server-side enforced) and format verification upon exiting data fields applicable to pre-defined formats or standards, including but not limited to: i. Alpha-numeric; ii. Date; iii. Time; iv. Special characters; and v. Length. 127 The ATMS GUI shall allow for the configuration of formatting input masks configured by the Administrator User Role in order to standardize input into any field in the GUI 128 The ATMS GUI shall provide field-level “tooltips” or other interactive help, configurable by the Administrator User Role, that provide specific guidance on any field presented, including but not limited to: i. Alpha-numeric fields; ii. Date fields; iii. Time fields; iv. Special characters; v. Username and password; vi. Length restrictions; and vii. Lane and location identification (ID). 129 Online help shall be provided for each screen, each editable field, and each selectable option within each screen. 5.22 Field Device Control 130 The ATMS shall be compliant with the latest National Transportation Communications for DRA F T 17336.02109\41296361.3 Exhibit C Intelligent Transportation Systems Protocol (NTCIP) requirements to support real-time monitoring of the Express Lanes Field Subsystems, including: i. CCTV cameras; and ii. Changeable Message Signs (CMS). 131 The ATMS shall provide real-time monitoring and logging of equipment status and state. 5.23 CCTV Manager 132 The ATMS shall provide the TOC Operations staff with direct control of the pan/tilt/zoom (PTZ) features of all CCTV cameras to scan and observe activity. Control functionality shall also include other features such as focus, presets, iris control, wipers, color balance, etc., where applicable. 133 The CCTV Manager shall provide a common User interface that supports camera control, video viewing, video switching, recording and playback. 134 The User shall have the ability to preclude specific cameras from being exported to external sources (e.g., Caltrans D8 or D12). 135 The CCTV Manager shall have the capability to enable or disable User or group of Users access and control to a video stream. 136 Agency Users at the TOC shall be able to select and control any available camera in the system from the GUI or the CCTV Manager window list view. 137 All CCTV functions shall be accessible from the workstation using a standard keyboard and mouse. 138 The CCTV Manager shall also support the use of both a PTZ joystick and a mouse/keyboard via onscreen virtual controls for enhanced camera control. 139 The CCTV Manager shall support the use of arrow keys and "+" or "-" keys for PTZ DRA F T 17336.02109\41296361.3 Exhibit C functions: i. Zoom control shall be supported through the use of the wheel on a wheel mouse; ii. Iris and focus shall be controllable via a software joystick; and iii. Pan and Tilt limits to restrict the motion of the camera shall be configurable via the software joystick. 140 The CCTV Manager shall support the NTCIP 1205 and ONVIF Profile S and T message set camera protocols that support pan/tilt/zoom (PTZ) control, pre-set, tours, recording and playback including: Pelco, CostarHD (Cohu), Bosch, Axis or equivalent. 141 The CCTV Manager shall be able to support digital video streaming, switching and stream management. 142 The CCTV Manager shall support digital (IP) video cameras from multiple vendors through the interface. 143 The response time of the CCTV control action (not including network latency) as observed on a monitor shall be within 500 milliseconds for any camera in the system. 144 The User shall be able to configure the pan/tilt speed. 145 The CCTV Manager interface shall allow control of camera zoom level, and the ability to override camera auto-focus and auto-iris control by use of manual controls. 146 The CCTV Manager shall allow the setup and selection of preset camera positions. The number of presets shall only be restricted by the capabilities of the camera. 147 The CCTV Manager shall be capable of changing the preset positions and preset names for TOC Users physically present in the TOC. 148 Control of PTZ and the switching of cameras shall also be accessible from the Event Manager and Alert Manager modules. 149 CCTV preset names shall be accessible to the Event Manager and the Alert Manager for association with an event or alarm in a particular location. DRA F T 17336.02109\41296361.3 Exhibit C 150 The CCTV Manager shall support all preset camera positions available to Users. 151 The CCTV Manager shall provide User level permissions for camera control, video display, video switching, preset and tour construction, setting of limits, camera locking, blocking broadcast, and recording/playback of digital video. 152 CCTV configurations shall be stored in the ATMS System database. 153 The CCTV Manager shall be capable of creating and displaying video tours. These tour capabilities shall allow Users to select any number of cameras and/or camera preset positions to be rotated for viewing at regular timed intervals. 154 Authorized Users shall have the capability to independently name each video tour. 155 When a tour is created and saved, the tour shall be listed in the video source list. 156 Any number of individual Users shall be able to view the tour simultaneously. 157 The CCTV Manager should be capable to allow independent camera tours per workstation. 158 The User shall be able to pause tour operation within any tour window and then resume the same tour operation at any time. 159 Actuation of any camera control command shall stop the automatic tour operation. 160 The CCTV Manager shall allow Users to lock control of a camera. During this period of time, other Users with lower access privileges, as well as tours shall not be allowed to control the locked camera. The User shall be able to unlock or release the camera. 161 The CCTV Manager shall indicate locked cameras status to the User. 162 The CCTV Manager shall collect, log and display camera location information, e.g., camera ID, camera Global Positioning System coordinates, preset position, and status in tabular form and upon mouseover or click on the GUI Map. 163 The CCTV Manager shall log the User ID when a camera is being accessed. DRA F T 17336.02109\41296361.3 Exhibit C 164 The CCTV Manager shall log all alarms, including the loss of communications between a camera and video. 165 The CCTV Manager should provide a selectable preset time-out feature which is a programmable interval in which the camera must automatically return to a preset default position after a preset timeout interval is reached. 166 The CCTV Manager shall alert the Alert Manager that the system has lost communications with a managed camera. 167 The User shall have the capability to poll a camera in order to test communications and other device status information. 168 The system shall automatically poll all CCTV cameras at User configurable intervals to view/confirm current system operations, test communications, and obtain other status information including system failures. 169 The CCTV Manager be capable of capturing snapshot video images from available cameras. 170 The system shall be capable of displaying digital video that is encoded using standard or common video compression algorithms, including: MPEG-2, MPEG-4 (H.264), MPEG-H (H.265) and both Windows and iOS compatible players/viewers. 171 The User shall be able to initiate individual video player windows by clicking on a camera icon on a graphical map display. 172 The video player windows shall be resizable and shall maintain the video stream’s aspect ratio. 173 The video player windows shall be capable of full-screen display. 174 Each video player window shall be capable of displaying live video or recorded video archives. DRA F T 17336.02109\41296361.3 Exhibit C 175 The video manager shall provide the capacity to tag a camera stream for a configurable amount of time during a defined event and then extract that video from the Network Video Recorder. Any video segments extracted which are associated with a recorded event shall be preserved and not overwritten for a minimum of seven (7) days. 176 The CCTV Manager video player shall be able to fast-forward, rewind and pause the archive. 5.24 Sign Manager 177 The Sign Manager shall provide an integrated interface for the monitoring and control of all types of signs, including: i. VTMS - variable toll message signs; and ii. CMS - changeable message signs. 178 The Sign Manager shall support interfaces for a wide variety of VTMS and CMS vendors including: Vermac Skyline, Daktronics, Mark IV, and equivalent. 179 The Sign Manager shall provide a window within the GUI that displays a list of all signs in the system along with the currently displayed messages. 180 The Sign icons on the GUI shall change shape and/or color and/or blink when an alarm condition is associated with a Sign. 181 The Sign Manager shall support the NTCIP 1203 CMS protocol for permanent and portable signs. 182 The Sign Manager user interface shall support a full graphical WYSIWYG (what you see is what you get) display of each sign including size, multiple character fonts, color, graphics, line spacing, multi-line phased messages, blinking of individual characters, dynamic data, and control of associated beacons. 183 The Sign Manager shall support creating messages with different font types, font styles DRA F T 17336.02109\41296361.3 Exhibit C and font sizes. 184 The Sign Manager shall support monochrome and color messages. 185 The Sign Manager shall support text messages, graphic messages, and a hybrid of the two. 186 The Sign Manager shall support the creation of a single-phase message in the message library. 187 The Sign Manager shall be able to create a multi-phase message in the message library. 188 The Sign Manager shall support sign phasing between messages to display multiple messages at once. 189 The User shall have the capability to manage message parameters such as message phasing, duration, and priority. 190 The Sign Manager shall support levels of configuration for priority messages. 191 The highest priority position in a sign message queue shall be the override priority. 192 All sign messages shall be checked against a custom dictionary before they are entered into the message library or transmitted to the sign. 193 The custom dictionary shall be editable by Users with appropriate privileges 194 The Sign Manager shall inform the Alert Manager that the system has lost communications with a sign. 195 The Sign Manager shall alert the User with an error message when an action cannot be performed on a sign. 196 The Sign Manager shall alert the User when a sign has detected an internal malfunction. 197 The Sign Manager display shall show the current active messages on the selected signs. 198 The Sign Manager shall allow for different messages to be scheduled at different times on DRA F T 17336.02109\41296361.3 Exhibit C a single or multiple signs. 199 The Sign Manager Scheduler shall allow a current active message to return after a scheduled message, at the User's discretion. 200 The Sign Manager Scheduler shall display messages on the signs automatically without user interaction. 201 The User shall be able to control and manage any sign in the system either from the list or from an icon on the GUI map. 202 The User shall be able to control and monitor the state of the sign from the sign controllers through the data and alarm processing features. 203 The User shall have the capability to manually compose a message for a sign and then send/post it to a single sign or multiple signs at once. 204 The User shall be able to create a message to add to the message library. 205 The User shall have the capability to send a message to a single sign or multiple signs. 206 The User shall be able to send a message stored in the message library to a sign or multiple signs. 207 The User shall be able to add a message stored in the message library to a sign's priority message queue. 208 The User shall have the capability of editing a message prior to displaying or queuing it. 209 The User shall review messages stored in the message queue of a sign. 210 The User shall be able to open a message stored in the message library. 211 The User shall be able to save over an existing message to the message library. 212 The User shall save a message to the message library under a new name. 213 The User shall be able to preview a message as it would appear on a targeted sign before DRA F T 17336.02109\41296361.3 Exhibit C displaying the message on the sign. 214 The User shall have the capability to manually blank a single sign. 215 The User shall be able to remove a message displayed on any sign. 216 The User shall be able to remove a message from a sign’s priority message queue. 217 The User shall be able to schedule a message on a sign for up to a year in advance of the sign activation. 218 The User shall have the capability to display a message at manual priority. 219 The User shall have the capability to display a message at override priority. 220 The User shall have the capability to manually poll a sign in order to view/confirm current sign messages, test communications and obtain other sign/controller status information including system failures. 221 The ATMS shall automatically poll all Signs at configurable intervals to view/confirm current sign messages, test communications, and obtain other sign/controller status information including system failures. 222 The User shall have the capability to enable or disable a sign from system access. 223 The User shall be able to store library messages in a variety of different message library categories. 224 The User shall be able to expand the number of message library categories by creating and naming new categories. 225 The Sign Manager module shall support formatting of messages in left, center, right and full justification. 226 The Sign Manager module shall prevent duplication by disallowing more than one message with exactly the same content to be stored. DRA F T 17336.02109\41296361.3 Exhibit C 227 The Sign Manager module shall alert the user when they attempt to add a duplicate message to the library. 5.25 Event Manager 228 The Event Manager shall allow Users to create, modify, and terminate events. 229 The Event Manager shall store planned and unplanned events in the database. 230 The Event Manager application shall allow recording of a variety of event related parameters based on the system configuration, for example: i. Event Type; ii. Event Severity; iii. Event Status; iv. Lane Blockage Pattern; v. Event Location; vi. Roadway Direction; vii. Expected Duration; viii. Planned Recurrences; ix. Road Conditions; x. On Road Resources (e.g., Freeway Service Patrol); and xi. Comment Field (for additional information). 231 The Event Manager shall display all time stamped system events that are stored in the event log database table. 232 The Event Manager module shall provide a GUI window where events shall be displayed in tables or on trends. 233 The Event Manager module shall also display events as GUI map layer using point or linear icons. 234 The Event Manager shall provide the ability to configure unique icons for event types from a predefined list. 235 The Event Manager shall be capable of displaying event types for a configurable time period. DRA F T 17336.02109\41296361.3 Exhibit C 236 The Event Manager shall allow the creation of an event from an alert. 237 The ATMS shall capture information about the Event from the alert and other available information into pre-populated fields. 238 The Event Manager shall allow logging of the Event Status (e.g., new, active, pending, closed). 239 The Event Manager shall allow Users to create events on the Event Manager summary window, the GUI map, an event creation link on the graphic display, automatically as a scheduled event, and/or using an incident detection algorithm or processing logic. 240 The Event Manager shall always associate an Event with a location. The location can be a spot location or a contiguous roadway segment, and it shall be geocoded by the ATMS. 241 The Event Manager shall allow event records to be modified by a single User at a time. 242 The Event Manager shall allow the User to enter event location information manually by clicking a map, entering milepost information, or exits. 243 Users shall have the ability to specify the roadway segment based on start and end pins dropped on the map GUI. 244 Users shall have the ability to specify the roadway segment based on start and end points entered manually using interchange or freeway post mile. 245 The Event Manager shall archive all event records, including time/date stamps for every modification to the event record throughout the life of the event. 246 The Event Manager shall log User generated events with the location of the event and the name of the User. 247 The ATMS shall allow the columns of the event list to be sortable (ascending and descending). 248 It shall be possible to filter the events displayed in the list using one or more filter DRA F T 17336.02109\41296361.3 Exhibit C combinations from the following: i. Event Type; ii. Event Severity; iii. Event Status; and iv. Event Location. 249 The ATMS shall link the video information recorded for an event to the event information in the database for facilitated recall at a later time. 5.26 Automatic Incident Detection [Optional] 250 The Event Manager shall be capable of detecting incidents on all Express Lanes segments for which CCTV coverage is available, including stopped vehicles, debris in the lanes, pedestrians, wrong-way vehicles, slowed traffic, congestion, and fire/smoke. 251 Automatic Incident Detection shall be based on video analytics of the PTZ cameras and shall operate day and night, regardless of weather conditions. 252 Automatic Incident Detection shall be configurable to work with multiple camera presets. 253 The Event Manager shall automatically log detected incidents, display them as alarms on the ATMS GUI and notify designated User roles via email and Short Message Service (SMS), for further verification and processing. 254 The Event Manager shall be configurable to allow the User to set up specific incident thresholds for alarms/notifications including configurable parameters for time of day and day of the week. 255 Video streams associated with the incident shall be automatically tagged for the periods before and after a detected incident occurs. Tagged incident video may be extracted from the NVR during the video retainage period. 256 The Event Manager shall allow an incident to be updated manually by a User or DRA F T 17336.02109\41296361.3 Exhibit C automatically by details received from other subsystems, modules, and interfaces. 257 The User shall be able to verify an automatic incident update before the change is acknowledged. 258 The Event Manager shall have interfaces with third-party systems to automatically receive, display and store event information. 259 The Event Manager shall have the capability to receive events from other third-party systems via the system C2C interface to display and store event information. The system shall allow generation of event response plans against these events. 260 The Event Manager shall be capable of detecting events through the implementation of AID algorithms, which shall be tunable and upgradable throughout the total duration of the Agreement. 261 T The Event Manager shall allow all detected incidents to be categorized as such for reporting purposes 262 Video analytics functions for AID shall be performed on-premise in the ADC in order to avoid the need for continuous upload of video streams to a Cloud hosted platform through a metered data connection. The Contractor shall provide and maintain all on-premise hardware required for this purpose at the ADC. 5.27 Center-to-Center Interface 263 The ATMS shall support a center-to-center interface with external ATMS systems conforming to the Traffic Management Data Dictionary (TMDD) v3.1 or newer. 264 The ATMS shall support center-to-center interfaces with: i. Caltrans District 8; and ii. Caltrans District 12. DRA F T 17336.02109\41296361.3 Exhibit C 265 The center-to-center link shall allow the ATMS to grant or obtain CCTV camera control rights to or from an external ATMS. Control rights shall be managed by permissions via the Directory Server. 266 The center-to-center link shall allow the ATMS to transmit or receive digital CCTV camera feeds to or from an external ATMS. Control rights shall be managed by permissions via the Directory Server. 267 The center-to-center link shall allow the ATMS to transmit or receive digital CMS status data to or from an external ATMS. Control rights shall be managed by permissions via the Directory Server. 5.28 Alert Manager 268 The ATMS shall provide integrated alarm processing, presentation, response, and notification, managed through an Alert Manager module for CCTVs, Signs and Events. 269 The Alert Manager shall provide an alarm banner window. 270 The Alert Manager shall allow right click accessibility to alarm properties. 271 Alarm instances can be shown as tabs or detached to be moved and resized as desired. 272 Alarms shall be configurable with the following modes: Acknowledgement; Return to Normal; Acknowledgement and Return to Normal. 273 The Alert Manager shall allow for status displays indicating the current state of the alarm. Default displays are: i. Unacknowledged; ii. Acknowledged; iii. Active; iv. Inactive; and v. Snooze. 274 Alarming shall allow for distinct levels of priority. DRA F T 17336.02109\41296361.3 Exhibit C 275 The User shall be able to choose a priority for an alarm. If none is chosen the priority shall default a system configured level. 276 The Alert Manager shall allow configuration to automatically remove alarms once acknowledged and no longer in an alarm state. 277 When an alarm is removed, any reminder entries for the alarm shall be automatically removed from the schedule, including snooze reminder entries and User reminder entries. 278 There shall be a mechanism to prevent notification delivery for repeated activation of the same alarm. 279 The Alert Manager shall allow reminders with associated text after one or more repeated recurrences. 280 The Alert Manager module shall be able to send notifications via e-mail or SMS. One or both types shall be selected for a specific notification to a group or individual. 281 The Alert Manager shall allow the user to design a format for notification messages. 282 The Alert Manager shall allow the user to manage the notification groups/individuals list, based on User Roles or specific Users. 283 Authorized Users shall be able to add, modify, and delete notification groups or individuals via the Alert Manager. 284 The Alert Manager shall display a list of all pending, successfully completed, and failed notifications. 285 The Alert Manager shall allow the user to create ad-hoc notification messages and send them to one or more Users selected from the configured contact list. DRA F T 17336.02109\41296361.3 Exhibit C 5.29 Archiving and Reporting 286 The ATMS shall archive raw and processed data, analyze data, and provide standard canned operational and management reports and ad-hoc query reports, and provide dashboard reporting capabilities. 287 The ATMS shall analyze data and generate reports that are configurable. Users shall be able to view and export reports in multiple file formats with output options. 288 The ATMS shall provide device health (online, offline, comm loss, errors) status data archiving, analysis, and reporting. 289 The ATMS shall provide device control actions data archiving, analysis, and reporting. 290 The ATMS shall provide event summary data archiving, analysis, and reporting. 291 The ATMS shall provide event detail data archiving, analysis, and reporting. 292 The ATMS shall provide system configuration data archiving, analysis, and reporting. 293 The ATMS shall provide user activities data archiving, analysis, and reporting. 294 The ATMS shall provide device inventory data archiving, analysis, and reporting. 295 The ATMS shall archive data, analyze, and report uptime reliability on a monthly basis. 296 CMS Statistics: The ATMS shall obtain CMS/VTMS statistics from the system logs and provide archiving, analysis, and reporting on the CMS/VTMS statistics 5.30 ATMS Data Backup and Recovery 297 The ATMS shall have an automated daily backup mechanism for the ATMS database which ensures that data recovery and restoration is possible in the event of a database failure, with no more than 24 hours’ worth of data lost. 298 New software releases shall be successfully tested on the ATMS Development Server prior DRA F T 17336.02109\41296361.3 Exhibit C to them being implemented on the ATMS Production Server. 5.31 ATMS Standards Compliance 299 The ATMS shall use applicable Open Web Application Security Project/National Institute of Standards and Technology (OWASP/NIST) security standards. 300 The ATMS shall conform to the NTCIP – Latest Version, including, but not limited to: a. 1201 – Global Object Definitions b. 1202 – Object Definitions for Actuated Traffic Signal Controller Units c. 1203 - Object Definitions for Dynamic Message Signs (DMS) d. 1205 – Object Definitions for Closed Circuit Television (CCTV) Camera Control e. 1206 – Object Definitions for Data Collection and Monitoring (DCM) Devices f. 1209 – Object Definitions for Transportation Sensor Systems (TSS) g. 2304 – Application Profile for DATEX-ASN (AP-DATEX) h. 2306 – Application Profile for XML Message Encoding and Transport in ITS i. Center-to-Center Communications (C2C XML) 301 The ATMS shall conform to the National Electrical Manufacturers Association (NEMA) Standards. 302 The ATMS shall conform to the National Electric Code (NEC) Standards, including Listing Requirements. 303 The ATMS shall conform to the latest version of the National ITS Architecture (ARC-IT). Video Wall Requirements 5.32 General 304 Contractor shall provide a new turnkey Video Wall System for the Agencies to replace the existing Video Wall in the TOC. The Video Wall System shall consist of the following components: i. Video Wall Display - affixed to the rear Operations Room wall and viewable by TOC staff; DRA F T 17336.02109\41296361.3 Exhibit C ii. Video Wall Controller - Rack Mounted equipment located in the ADC; and iii. Video Wall Processor - Rack Mounted equipment located in the ADC. 305 The Video Wall System shall be integrated with the ATMS and be controlled by it via the User, in order to output real-time information, including: i. Live CCTV video streams; ii. Toll Rate CMS fixed camera streams; iii. Live ATMS Content including map views, event lists; and iv. System health and operational status dashboards. 306 The complete Video Wall System shall have a minimum operating lifetime of 87,600 hours. 307 The Contractor shall furnish, install, and configure the Video Wall Processor equipment to work with the Video Wall Controller and Video Wall Display, as well as the Agencies’ video and data input signals, and install this Video Wall Processor in the ADC. 308 All Video Wall configuration interactions within the ATMS GUI shall take no more than three (3) mouse clicks to execute a function. 309 The Contractor shall install new electrical power strips, power plugs, power wire and conduit, etc., to meet the power requirements of the new Video Wall System. The Contractor’s electrical work shall meet all state and local codes and as required by the licensed building official. 310 The Contractor shall design and supply a Video Wall System which includes redundancy at the controller, processor, and network level to avoid any single point of failure. 5.33 Removals 311 The Contractor shall perform removal of existing LCD display monitors and associated mounting equipment that form the existing Video Wall within the TOC. The Contractor is responsible for final disposal. 312 The Contractor shall perform removal of existing Video Wall Controllers in the ADC rack. DRA F T 17336.02109\41296361.3 Exhibit C Salvaged controllers shall be handed over to the Agencies for final disposal. Contractor shall ensure data is wiped prior to disposal. 5.34 Support Structure 313 The Contractor may reuse the existing plywood backing system of the existing TOC Video Wall following removal of the current LCD panels, if it meets the structural requirements of the new Video Wall. Otherwise, the Contractor shall supply a 3/4" fire-rated plywood backing system for installation of the Video Wall Display modules, which shall be rated to meet the size and weight of all the modules and the existing wall opening dimensions following removal of the existing Video Wall. 314 The Video Wall structure shall have easy to open front access covers. 315 If required, the design of any new support structure may require professional engineer (PE) approval and signature by a PE with a State of California license. The support structure design shall also be coordinated with the base building contract and reviewed prior to installation. 316 The Contractor shall be responsible for requesting and obtaining any required Building Permits for new Video Wall construction, including any submissions, inspections, and fees. Coordination with TOC Building Management may also be required to apply for necessary permits and complete the work. 317 The Contractor shall install the support frame and level to suit the Video Wall Display manufacturer’s requirements. The Contractor shall install the Video Wall Display Modules on the new frame. DRA F T 17336.02109\41296361.3 Exhibit C 5.35 Video Wall Controller 318 The Contractor shall provide a Video Wall Controller that drives video signals to the Video Wall Display modules, distribute power for Video Wall Display modules and control Video Wall Display on/off status and picture settings. 319 The Video Wall Controller shall include a redundant power supply and cooling system to ensure reliable operation. 320 The Video Wall Controller shall have remote management and configuration capabilities via the network and access shall be account/permissions based. Credentialling for Video Wall Controller access shall be synchronized to the ATMS Directory Server and shall include an administrator role which has master control over all function, system configurations and video source selection. 321 All Video Wall Controller output cabling, including any fiber optic or copper intermediate cable and extenders shall be provided by the Contractor. A transmitter and receiver pair of extenders shall be provided for each output. The extenders shall be capable of transmitting a 4K 60 frames per second (fps) video signal on the distance between the Video Wall Controller in the ADC and Video Wall Display in the TOC. 322 The Contractor shall be responsible for properly terminating and grounding the shield on any provided shielded-twisted pair (STP) links for connectivity between the Video Wall Controller and Video Wall Display. 323 The Video Wall Controller shall accept alternating current (AC) input power 115 volts alternating current (VAC) +/- 15% at 60 Hz +/- 1 Hz via a cable with standard NEMA 5-15P that shall be provided. 324 The Video Wall Controller provide shall provide low voltage direct current (DC) output power to the Video Wall Display modules. DRA F T 17336.02109\41296361.3 Exhibit C 325 The Contractor shall install the Video Wall Controller equipment in the ADC rack indicated by the Agencies or their representative. The Contractor shall furnish and install all necessary cables, connectors, power supplies and power cables as required. All cables, including electrical cable, shall be professionally hidden from view. The Contractor shall connect the cables from the Video Display Modules in the TOC to the Video Wall Controller using existing pathways vacated by the removal of the old Video Wall Equipment. 5.36 Video Wall Display 326 The Video Wall shall be capable of simultaneously displaying all elements below: i) Three 55” (48” x 27”) CCTV camera video streams; ii) Eighteen 27.5” (24” x 13.5”) CCTV camera video streams; iii) Six 27.5” (24” x 13.5”) Toll Rate CMS camera streams; and iv) One 48” x 81” display showing map based ATMS data and Operational status. 327 The Video Wall Display shall have total outer dimensions of 24' x 6.75' (L x H) and shall be composed of as many display modules as are necessary in order to form a consolidated matrix display conforming to these dimensions. 328 The depth of Video Display Assembly modules shall not exceed 4 inches. 329 The Video Wall Display shall be affixed to the rear wall of the Operations Room wall and shall be viewable by TOC staff seated at the existing four (4) operator workstation positions. 330 At a minimum, the total resolution of the Video Wall Display shall be 5760 x 1620. 331 The individual modules making up the Video Wall Display shall have ultra-low bezels which do not to exceed 1mm. 332 The Video Wall Display technology shall be Direct View Light Emitting Diode, with DRA F T 17336.02109\41296361.3 Exhibit C minimum 1.25 millimeters (mm) pixel pitch. 333 The LED refresh rate of the direct view LED pixels shall be 3000 Hz or higher. 334 The LED type shall be Commercial grade 3-in-1 Black Surface Mounted Device. 335 The color temperature range achievable from the Video Wall Display shall be 3,000-10,000 Kelvin. 336 The maximum power consumption of the Video Wall Display displaying full white pixels at full brightness conditions shall not exceed 680 watts per square meter of display. 337 The typical power consumption of the Video Wall Display while displaying typical content shall not exceed 250 W per square meter of display. 338 The total weight of the Video Wall Display shall not exceed 1,200 pounds. 339 The minimum brightness output of the Video Wall Display shall be 600cd/m^2 (nits). 340 The viewing angle of the complete Video Wall Display assembly shall be a minimum of 160 deg horizontal and 140 deg vertical. 341 The Video Wall Display modules shall be rated to operate on a twenty-four (24) hour, seven (7) day a week basis without degradation in performance and operation. 342 The sides, top and bottom of the new Video Wall Display assembly shall be painted non- reflective black. 343 The Video Wall Display shall have noise level not greater than 35 dBA. 344 The Contractor shall supply front face acoustic panels and metal support brackets to support the front face acoustic panels. 345 The Contractor shall restore any damaged gypsum panels or acoustic ceiling tiles/tracks due to the installation of the video and graphics wall equipment. 346 The Video Wall Display modules shall be new and current to the manufacturer’s product DRA F T 17336.02109\41296361.3 Exhibit C line. The units shall not be discontinued products. 347 Each Video Wall Display module shall have front-access to the LED board and internal components for maintenance purposes. 348 The brightness uniformity and color uniformity across the entire Video Wall Display shall be at least 97%. 349 The Video Wall Display shall have at least two (2) defined brightness modes. 350 The Video Wall Display shall have anti-reflective screens with light absorbent material in order to reduce reflection and glare. 351 The Video Wall Display Assembly shall have auto color calibration to maintain uniformity throughout the comprehensive display. 352 The Contractor shall un-pack the new Video Wall Display modules in the presence of the Agencies or their representative. Any damage shall be noted. The Agencies reserve the right to reject any material damaged due to manufacturing, shipping, handling, or installation. The Contractor shall be responsible for returning and replacing any material damaged as noted herein. 5.37 Video Wall Processor 353 The Contractor shall provide a Video Wall Processor which shall be rack mounted in an ADC rack designed by the Agencies or their representative. The Video Wall Processor will receive a variety of video inputs and will drive content for the Video Wall Controller outputs. It is intended to be a collaborative network-based video content distribution and management system. 354 The Video Wall Processor shall be capable of cycling the individual tiled outputs within a template through a sequence of alternate video inputs. DRA F T 17336.02109\41296361.3 Exhibit C 355 The Video Wall Processor shall be capable of displaying ATMS generated graphics via screen mirroring of windows displayed on ATMS Workstations, including: i. Situational awareness live maps; ii. Roadway schematics with overlayed traffic conditions; and iii. Selected ATMS GUI Displays. 356 Contractor shall provide local area network connectivity between the Video Wall Processor and the ATMS LAN for the purposes of control from the ATMS Servers, mirroring of workstation content to the Video Wall and access to input streams routed to the ATMS LAN from the CCTV LAN. 357 The Video Wall Processor shall receive digital/analog/streaming video and other content inputs and then switch/transcode them to an appropriate format, resolution, and layout for transmittal to the Video Wall Controller and output to the Video Wall Display. 358 The Video Wall Processor shall be able to decode, transmit, manage, and display the following formats of digital streaming video at 60fps framerate: i. H.264; ii. H.265; and iii. MPEG-2. 359 The Video Wall Processor shall have remote management and configuration capabilities via the network and access shall be account/permissions based. Credentialling for Video Wall Processor access shall be synchronized to the ATMS Directory Server and will include an administrator role which has master control over all function, system configurations and video source selection. 360 The Video Wall Processor will manage content on Video Wall Display. Users will have the ability to display any sources on the Video Wall Display in various sizes and layouts. 361 The Video Wall Processor shall be able to display video in various layouts, including full- screen, split-screen, and picture-in-picture. 362 The Video Wall Processor shall be able to create, modify and save a minimum of 100 DRA F T 17336.02109\41296361.3 Exhibit C distinct layouts which can subsequently be recalled from a template library. 363 The Video Wall Processor shall also have the ability to manage external user presentation content. 364 The Video Wall Processor shall have the ability to create up to 4 sub-zones allowing individual ATMS Operator Users to control display content. These display sub-zones shall not cross over into one another or overlap. The sub-zones shall have the ability to be created anywhere within the Video Display Assembly full resolution space. 365 The Video Wall Processor shall be able to stretch, re-position, and resize any video source across any Video Wall Display module. 366 The Video Wall Processor shall be able to accept one hundred and twenty-eight (128) distinct video input sources. The Contractor shall be responsible for providing a sufficient number of controller chassis, line cards and licenses to satisfy this input requirement. The sources shall range from 4CIF resolution to 1080p60. 367 The complete Video Wall Processor system shall be capable of providing twenty-eight (28) total video outputs within a Video Wall Template. The Contractor shall be responsible for providing a sufficient number of controller chassis, line cards and licenses to satisfy this output requirement. 368 The Video Wall Processor shall be able to create and add borders and text overlays to individual original video content source. The borders and text overlays shall have selectable options for color, widths, text size, and flash on/off. 369 Templates produced by the Video Wall Processor shall allow for customizable name/titles, resize, font types, and color type on the display. 370 Visual content from networked sources shall be transmitted and displayed with no pixel loss or degradation. DRA F T 17336.02109\41296361.3 Exhibit C 371 The Video Wall Processor shall be able to search for networked video sources. 372 The configuration software provided to set up the Video Wall Processor shall run on a Microsoft-based operating system. However, once configured, typical control of the Video Wall Processor will be via the ATMS GUI. 373 The Video Wall Processor chassis shall be 4U rack mount, with dual redundant power supplies, which are front access and hot swappable. The Contractor shall be responsible for providing a sufficient number of chassis to form a complete system which meets the functional requirements. 374 Each Video Wall Processor chassis shall have a minimum of three hot-swappable top loadable fans. 375 All required for Video Wall Processor operation shall be preloaded and properly configured for immediate use after installation on site, including Video Wall Processor server operating system and input/output channel drivers. 376 All Video Wall Processor hardware shall be rack mountable. 377 The Video Wall Processor shall have no recurring license requirements. 378 The Video Wall Processor shall have the ability to self-monitor and provide alerts to the administrator. 379 The Video Wall Processor shall provide an interface to logged events for troubleshooting, security events, and configuration changes. 380 The Video Wall Processor shall have a Software Development Kit and Application Programming Interface openly available without charge for future integration with third- party applications. 381 All Video Wall Processor hardware shall have an operational temperature between fourteen degrees Fahrenheit (14°F) to one hundred- and four-degrees Fahrenheit (104°F). DRA F T 17336.02109\41296361.3 Exhibit C 382 The Video Display Assembly shall support environmental conditions of relative humidity of 20 to 80% non-condensing. 5.38 Calibration 383 The Contractor shall configure the Video Wall Display, Video Wall Controller and Video Wall Processor and video inputs to operate as one system. The Contractor shall configure each Video Wall Display module to operate all available features including picture alignment, color, balance, brightness, contrast, dimming, viewing angle, motorized adjustment tools, digital gradation, LED brightness levels, diagnostics, etc. in order to meet all the manufacturer requirements. 384 The Contractor shall meet all equipment manufacturer’s requirements for configuration of equipment and quality control requirements. Network Requirements 5.39 General Requirements 385 The Contractor shall be responsible for constructing a new ATMS Local Area Network (LAN) in the ADC, which shall link together all components of the new ATMS and Video Wall Display Systems and allow them to exchange data in a full duplex and secure manner. The following components shall be connected to the ATMS LAN: i. ATMS Workstations; ii. ATMS Layer 3 Switch; iii. ATMS Servers (including Production, Development and Database) iv. Directory Server; v. Video Wall Processor; vi. Video Wall Controller; vii. Network Video Recorder; viii. Uninterruptable Power Supplies; and ix. ATMS Firewall. DRA F T 17336.02109\41296361.3 Exhibit C 5.40 ATMS Layer 3 Switch Requirements 386 The Contractor shall provide, install, and configure a new Layer 3 Ethernet Switch for the ATMS LAN. 387 The ATMS Layer 3 Switch shall have a minimum of 24 Gigabit SFP ports and 4 SFP modular ports supporting 10Gigabit interfaces. 388 The Contractor shall provide four 10GBASE-SR SFP modules with the ATMS Layer 3 Switch. 389 The Contractor shall provide a combination of 24 Gigabit SFP modules with the ATMS Layer 3 Switch, to support the required number of copper or fiber connections to other devices on the ATMS LAN. 390 The ATMS Layer 3 Switch shall support static routes and dynamic routing protocols including Routing Information Protocol and Open Shortest Path First. 391 Certain OCTA CMS field device connections come back through the Lane Management field network and will need to be bridged back to the new ATMS Layer 3 Switch via a new connection. The Contractor shall establish the required network link and secure the interface with access control lists and any other required policies to allow authorized traffic only and block all other traffic. 392 The Contractor shall configure all interfaces on the new Layer 3 Switch that must pass digital video streams to permit the use of standard transmission control protocol (TCP) and user datagram protocol (UDP) ports and port ranges required for Real Time Streaming Protocol (RTSP) and Real Time Transport Protocol (RTP). 393 T The ATMS Layer 3 Switch shall support Internet Group Management Protocol v3 to enable multicast support for incoming streaming sources. 5.41 ATMS Firewall Requirements 394 The Contractor shall provide a new ATMS Firewall which shall have network linkages to and provide secure interfaces to: i. ATMS Layer 3 Switch; and ii. New Internet Service Provider Demarcation 395 The ATMS Firewall shall limit remote access to the ATMS LAN to authorized users via secure VPN connection using AES-256 encryption with common Directory Server managed credentials. 396 The ATMS Firewall shall support a minimum of 5 simultaneous remote VPN connections. 397 The ATMS Firewall shall support whitelisting and blacklisting of origin IP addresses or IP address ranges. 398 T The Contractor shall install the new ATMS Firewall in the ADC Rack specified by the Agencies or their representative. 399 The Contractor shall establish connections between the ATMS Firewall, ATMS Layer 3 Switch and New Internet Service Provider Demarcation in order to support the required number of simultaneous remote connections. DRA F T 17336.02109\41296361.3 Exhibit C 400 Two OCTA Info CMS monitoring camera sources are streamed back to the ADC via the Internet. The Contractor shall ensure that the ATMS Firewall is configured to allow incoming transmission of these streams to the ATMS LAN, with appropriate cybersecurity provisions applied. 5.42 Internet Service Provider Requirements 401 The Contractor shall arrange for new enterprise grade internet service at the ADC and shall cover costs for the service for the entire duration of the Agreement period, including the required Maintenance Services period and optional Maintenance Services extensions (if exercised). The maintenance Services bid price shall include the cost for maintaining this service. 402 The Contractor shall be exclusively responsible for paying any setup fees for the Internet Service. For informational purposes, both Spectrum and AT&T providers are currently providing Internet Service at the ADC for existing applications and may be well positioned to add new service. 403 The Contractor shall ensure necessary bandwidth and network resources are procured for the successful implementation and operation of the ATMS, including remote operations and remote maintenance. Installation Requirements 5.43 General Installation Requirements 404 Contractor shall be responsible for procurement, installation, cabling, termination, configuration, testing and integration of all equipment and software required to meet the Requirements of this scope of work, including: i. ATMS Servers; ii. ATMS Layer 3 Switch; iii. ATMS Firewall; iv. Cabling, pathways, connectors, media converters and extenders; v. Video Wall Display equipment and required mounting hardware; vi. Video Wall Controller; and vii. Video Wall Processor. 405 Contractor shall ensure that Contractor’s installation activities do not interrupt or interfere with the existing the Agencies operations without prior permission from the Agencies. DRA F T 17336.02109\41296361.3 Exhibit C 5.44 Compliance to Standards 406 Contractor shall meet all electrical codes, seismic considerations, calibration, configuration, and environmental requirements of and including but not limited to: i. Equipment manufacturer’s; ii. NEC; iii. Underwriters Laboratories (UL) standards; iv. the Agencies; v. Building Industry Consulting Service International (BICSI); vi. IEEE (Institute of Electrical and Electronics Engineers); and vii. Occupational Safety and Health Administration (OSHA) Requirements. 407 It shall also be Contractor’s responsibility to prepare all documentation required to install and adhere to the proper installation standards, law, ordinance, or codes. 408 Contractor shall procure Services of Subcontractors qualified to work in this industry. If a vendor’s component requires a vendor approved installer, Contractor shall use an approved component installer, including qualified vendor staff. 409 Contractor shall provide project management and oversight of all work performed. At all times when installation work is taking place, Contractor shall have an individual designated site manager onsite to supervise the installation. 5.45 Cable Trays 410 Contractor may use the existing cable trays and pathways in the TOC and ADC; however, existing system operations and performance shall not be impacted during installation. 411 Provision of any additional cable trays to connect the new ATMS and Video Wall System is the responsibility of Contractor. DRA F T 17336.02109\41296361.3 Exhibit C Maintenance Services Requirements 5.46 Service Monitoring and Maintenance 412 The Contractor shall provide mandatory service monitoring and Maintenance Services for all installed components for an initial Maintenance Services period of five years following system acceptance (i.e., years 1 through 5). 413 Agencies have the option to extend the Maintenance Services for up to five additional one- year terms (years 6 through 10) 414 During the Maintenance Services period of the Agreement, including exercised optional years, the Contractor shall continuously monitor and manage the software and hardware service provided, including but not limited to: i. Proactively monitoring all service functions, servers, firewall and other components of system security; ii. Implement necessary enhancements, apply patches, and perform security upgrades as needed to ensure the system continues to function at a high level of reliability and security; iii. If such monitoring identifies, or the Contractor otherwise becomes aware of, any circumstance that is reasonably likely to threaten the availability of the services provided, the Contractor shall take all necessary and reasonable remedial measures to promptly eliminate threats and ensure full system availability; and iv. If the Contractor receives knowledge that the system is not available, the Contractor shall confirm (or disconfirm) the outage by a direct check, notify the Agencies in writing that an outage has occurred, and notify the Agencies that the Contractor has fully corrected the outage and any related problems. 415 The Contractor shall continuously maintain the services provided, including: i. All updates, bug fixes, enhancements, maintenance releases, new versions, and other improvements that the Contractor provides at no additional charge to its other similarly situated customers; provided that the Contractor receives approval from the Agencies prior to modifying or upgrading the system; and ii. All such services and repairs that are required to maintain the services provided and operate properly in accordance with the Contract. 416 The Contractor shall pay special attention to system monitoring following application of a DRA F T 17336.02109\41296361.3 Exhibit C patch or bug fix, to ensure that resulting system changes have not produced any associated deficiencies. 417 The Contractor is also required to perform quarterly configuration updates to incorporate any additional users, devices, or system upgrades. 5.47 Remote Access 418 If the Contractor must make an external connection to the Agencies’ data communications infrastructure and/or access the Agencies’ information systems in order to remotely address a system failure or perform a preventative maintenance function, the Contractor shall in all respects comply with all the Agencies’ policies and procedures regarding such connections and information systems access and undertake whatever actions are necessary in the discretion of the Agencies to ensure such compliance. The Contractor shall be responsible for all costs associated with ensuring that its own network security measures comply with all policies and procedures regarding external connections. 5.48 Help Desk Support 419 The Contractor shall provide 24/7/365 support for resolution of software and system operations issues. After-hours support can be by telephone, email, chat, or other mechanisms. 420 The Contractor shall utilize the following list for system issue severity and prioritization. The 'Sign Manager' is classified as a critical system, 'CCTV Manager' and 'Event Manager' are classified as major systems, and all remaining systems are classified as minor systems: i. Critical – Critical system issues consist of the loss of functionality of one or more primary system components, specifically the 'Sign Manager' system. The Contractor shall DRA F T 17336.02109\41296361.3 Exhibit C acknowledge notification of critical system issues within 1 hour and resolve or provide an Agency approved plan for resolution within 4 hours of notification. During this resolution period, the Contractor shall provide frequent and regular updates on resolution status along with other mitigation support as needed. ii. Major – Major system issues consist of any fault or issue that inhibits effective or correct operation of the system, particularly the 'CCTV Manager' and 'Event Manager' systems or a ‘Substantial Video Wall Failure”. A ‘Substantial Video Wall Failure’ is defined as failure which renders more than 10% of the Video Wall’s displayer area unusable. The Contractor shall acknowledge notification of major system issues within 2 hours and resolve major system issues within 72 hours of notification. The Contractor shall provide frequent and regular updates on resolution status. If a workaround is proposed, it must be reasonable and acceptable by the Agencies. iii. Minor – Minor system issues are any issues related to the remaining systems that do not inhibit effective system and software functionality. The Contractor shall acknowledge notification of minor system issues within 2 hours and resolve minor system issues in the next software upgrade or within 14 calendar days, whichever is sooner. 421 Upon failing to meet the specified response and resolution times for Critical, Major, or Minor system issues, the Contractor will incur liquidated damage of $500 for each instance of delay. For each repeated interval of delay related to the same issue, an additional $500 will be levied. 422 The Contractor shall provide issue tracking that allows the Contractor and the Agencies to report system problems and track their progress to resolution. Summary reports of issue status and resolution shall be provided regularly at project meetings. DRA F T 17336.02109\41296361.3 Exhibit C 5.49 On-Site Hardware and Software Maintenance 423 If Help Desk Support does not resolve an issue, on-site support shall be provided by the Contractor. This consists of providing on-site troubleshooting and fault isolation of system failures for TOC equipment. On-site support shall be made available Monday-Friday 8 a.m. - 5 p.m., excluding the Agencies holidays. 424 Each on-site call-out shall be issued a tracking or reference number. 425 The Contractor shall document all system changes made as a result of maintenance action in updated As-Built Documentation. 5.50 Corrective Action Plan 426 If two or more critical system issues occur in any thirty (30) day period, the Contractor shall promptly investigate the root causes of these errors and, within five (5) business days, provide a written Corrective Action Plan for the Agencies to review, comment, and approve. 427 The Corrective Action Plan must include, at a minimum: i. The Contractor’s commitment to devote the appropriate time, skilled personnel, systems support, equipment, and other resources necessary to resolve and prevent any further occurrences of the service errors giving rise to such support requests; ii. A strategy for developing any programming, software updates, fixes, or patches necessary to remedy, and prevent any further occurrences of such service errors; and iii. Time frames for implementing the Corrective Action Plan. DRA F T 17336.02109\41296361.3 Exhibit C 5.51 Hardware and Software Support Requirements 428 All Hardware and Software provided under this Agreement shall be supported by their manufacturers and shall be replaceable, upgradeable, maintained, updated, patched, and secured throughout the Agreement Term. 429 The ATMS shall provide the capability for authorized center personnel to monitor, install or update software, either on-site or remotely. 430 The ATMS shall have the capability to monitor the operating conditions of its hardware components. 431 The ATMS shall have the capability to monitor the operating conditions of its software. 432 The ATMS shall allow authorized personnel to control center hardware and software in order to install, repair, or upgrade center assets. 433 The ATMS shall provide an interface for support personnel to view outputs or provide inputs. 434 The Contractor shall be responsible for performing quarterly maintenance on the battery modules for the bottom of rack Uninterruptable Power Supplies supplied for the new ATMS equipment supplied under this Agreement and do so for the full duration of the Agreement period. 5.52 License and Warranty Requirements 435 All software developed, provided, and installed under this Agreement on either the ATMS Server or ATMS Workstations shall be guaranteed to be free from defects and deficiencies throughout the duration of the Agreement term. In the event of any security vulnerabilities, the responsible party shall promptly identify and apply patches or fixes to address such vulnerabilities as soon as reasonably possible. 436 The Contractor shall provide a non-exclusive perpetual license to the Agencies for all DRA F T 17336.02109\41296361.3 Exhibit C involved software not already suitably licensed to the Agencies. All third-party hardware and software shall be purchased in such a way that the Agencies is the original registered owner and licensee for the term of the contract. 437 All hardware provided under this Agreement shall be warranted against defects for the entire duration of the Agreement and be repaired or replaced by the Contractor or original equipment manufacturer in case of failure. 5.53 As-Needed Support Services 438 For additional, as-needed support services not covered in this Agreement, the Contractor is to be paid according to fixed rates on a time and materials basis for the staff categories identified below. The Contractor shall provide rates valid under each categorization in their cost proposal for each year of the Agreement and Optional Extensions, with an annual escalation rate of 3%. i. Project Manager ii. Systems Engineer iii. Intermediate Engineer iv. Junior Engineer 439 The Contractor must receive written approval from the Agencies prior to commencing with any supplementary time and materials work. DRA F T 17336.02109\41296361.3 Exhibit C EXHIBIT C COMPENSATION; RATES AND MILESTONE PAYMENT SCHEDULE [attached behind this page] DRA F T FIRM PROJECT TASKS/ROLE COST Parsons Transportation Group ATMS for SR-91 Express Lanes $3,149,192.00 YEAR PROJECT COST FY 2023/24 Implementation Phase $1,733,228.00 FY 2023/24 AID Option $204,616.00 Year1 Maintenance Service $108,441.00 Year 2 Maintenance Service $108,943.00 Year 3 Maintenance Service $115,429.00 Year 4 Maintenance Service $116,334.00 Year 5 Maintenance Service $117,284.00 Year 6 Maintenance Service $114,391.00 Year 7 Maintenance Service $120,210.00 Year 8 Maintenance Service $127,785.00 Year 9 Maintenance Service $136,368.00 Year 10 Maintenance Service $146,163.00 $3,149,192.00 1 Commission authorization pertains to total contract award amount. Compensation adjustments between consultants may occur; however, the maximum total compensation authorized may not be exceeded. TOTAL COSTS EXHIBIT "C" COMPENSATION SUMMARY1 Prime Consultant: Sub Consultants: DRA F T Agreement No. 17-31-020-04 AMENDMENT NO. 4 TO RIVERSIDE COUNTY TRANSPORTATION COMMISSION AGREEMENT FOR STATE ROUTE 91 TRAFFIC OPERATIONS CENTER VIDEO SYSTEMS MAINTENANCE SERVICES WITH PARSONS TRANSPORTATION GROUP, INC. 1.PARTIES AND DATE. This Amendment is made and entered into this _____ day of _______________, 2023, by and between the RIVERSIDE COUNTY TRANSPORTATION COMMISSION ("the Commission") and PARSONS TRANSPORTATION GROUP, INC. ("Consultant"), an Illinois corporation. 2.RECITALS. 2.1 The Commission and Consultant have entered into an agreement dated May 5, 2017 for the purpose of providing certain system integration and maintenance services for State Route 91 Traffic Operations Center Video Systems (the “Master Agreement”). 2.2 The twelve month maintenance services provided by Consultant commenced as of September 6, 2017, pursuant to issuance of a Notice of Proceed by the Commission, and expires on September 5, 2018. 2.3 The Commission and Consultant amended the Master Agreement, amendment no. 1, on May 5, 2018 to extend the term of the Agreement for an additional two years, and amendment no. 2 on June 23, 2020 to extend the term of the Agreement for an additional two years, and amendment, no. 3 on September 12, 2022 to extend the term of the Agreement for an additional two years, which included the compensation provisions applicable to the first and second option years, third and forth option years, and fifth and sixth option years. 2.4 The Commission and Consultant now desire to amend the Master Agreement to extend the term of the Agreement for one additional year, and to include the compensation provisions applicable to the seventh option year. NOW THEREFORE, in consideration of the mutual covenants and agreement contained herein and for other good and valuable consideration, the receipt and sufficiency of which is hereby acknowledged, Commission and Consultant agree as follows: ATTACHMENT 2 17336.02109\32956968.1 2 3. TERMS. 3.1 The term of the Master Agreement shall be extended for a new term, ending on September 5, 2025. 3.2 Effective as of September 6, 2024, Exhibit “B” to the Master Agreement entitled “Compensation” shall be deleted in its entirety and replaced with the version of Exhibit “B” as set forth in Attachment “1”, attached hereto and incorporated by reference into this Amendment No. 4. 3.3 Unless otherwise approved in writing by the Commission's Executive Director, the maximum compensation for Services, as that term is defined in the Master Agreement, performed for pursuant to this Amendment No. 4 shall not exceed One Hundred Twenty Five Thousand, Eight Hundred Ninety Four Dollars ($125,894). 3.4 The total not to exceed value of the Master Agreement, as amended by this Amendment No. 4, is Nine Hundred Seventy Six Thousand, Eight Hundred Twenty Eight Dollars ($976,828). 3.5 The Recitals set forth above are true and correct and are incorporated by reference into this Amendment No. 4. 3.6 Except as amended by this Amendment No. 4, all provisions of the Master Agreement, including without limitation the indemnity and insurance provisions, shall remain in full force and effect and shall govern the actions of the parties under this Amendment No. 4. 3.7 This Amendment No. 4 may be executed in one or more counterparts, each of which together shall constitute one and the same instrument. Facsimile signatures shall be considered original signatures. 3.8 This Amendment No. 4 shall be governed by the laws of the State of California. Venue shall be in Riverside County. 3.9 A manually signed copy of this Amendment No. 4 which is transmitted by facsimile, email or other means of electronic transmission shall be deemed to have the same legal effect as delivery of an original executed copy of this Amendment No. 4 for all purposes. This Amendment No. 4 may be signed using an electronic signature. 17336.02109\32956968.1 3 SIGNATURE PAGE TO AMENDMENT NO. 4 RIVERSIDE COUNTY TRANSPORTATION COMMISSION AGREEMENT FOR STATE ROUTE 91 TRAFFIC OPERATIONS CENTER VIDEO SYSTEMS MAINTENANCE SERVICES WITH PARSONS TRANSPORTATION GROUP, INC. IN WITNESS WHEREOF, this Amendment was executed on the date first written above. RIVERSIDE COUNTY PARSONS TRANSPORTATION TRANSPORTATION COMMISSION GROUP, INC. By: __________________________ By: __________________________ Anne Mayer Signature Executive Director ___________________________ Name ____________________________ Title Approved as to Form: Attest: By: _________________________ By: ________________________ Best Best & Krieger LLP General Counsel Its: ________________________ * A corporation requires the signatures of two corporate officers. One signature shall be that of the chairman of board, the president or any vice president and the second signature (on the attest line) shall be that of the secretary, any assistant secretary, the chief financial officer or any assistant treasurer of such corporation. If the above persons are not the intended signators, evidence of signature authority shall be provided to RCTC. B-1 17336.02109\32956968.1 ATTACHMENT 1 EXHIBIT "B" COMPENSATION Year 7 (September 6, 2024 - September 5, 2025) Hourly Rates for On-Call Needed Maintenance and Support Project Manager $247.94 Systems Engineer $204.67 Intermediate Engineer $161.70 Junior Engineer $140.85 Full burdened rate. Table B-1 below is the proposed Price Schedule for maintenance activities described in this section. Table B – Year 7 Price Schedule Item Group/Item Description Unit Unit Price Total Price Task 1 – Telephone Help Desk Support Telephone Help Desk Support LS $21,430 $21,430 Task 2 – On-site TOC Hardware and Software Maintenance iNET License Renewal LS $9,750 $9,750 On-site System Maintenance LS $37,280 $37,280 Task 3 – On-Call Maintenance and Support Services NTE $57,434 $57,434 Subtotal TOTAL MAXIMUM PRICE (PARSONS) $125,894 Lump Sum (LS) task items in Table B indicates the identified Services shall be paid on a lump sum basis. Payment is subject to provisions identified in section 3.14.2 Payment of Compensation in the original Agreement. [Option year pricing on following page] B-2 17336.02109\32956968.1 Option Year Pricing TOC Maintenance Year 1 Year 2 Year 3 Year 4 Year 5 Year 6 Year 7 Period 2018-2019 2019-2020 2020-2021 2021-2022 2022-2023 2023-2024 2024-2025 Sub-total Base Services $68,460 $68,460 $68,460 $68,460 $68,460 $68,460 $68,460 *As Needed Maintenance and Support Services $51,000 $52,020 $53,060 $54,122 $55,204 $56,308 $57,434 Total option year price $119,460 $120,480 $121,520 $122,582 $123,664 $124,768 $125,894 * Labor for On-Call support services are subject to an annual increase of 2%, which increase has been applied to each option year. RCTC may evaluate the level of service within task 2 and determine if reduction or increase in services is warranted. Such change shall be negotiated with the Contractor. AGREEMENT FOR ADVANCED TRAFFIC MANAGEMENT SYSTEM (ATMS) FOR 91 EXPRESS LANES Toll Policy and Operations Committee October 23, 2023 Reinland Jones, Toll technology Manager 1 2 Traffic Operations Center – Anaheim Advanced Traffic Management System 3 •Provides Control of On-road Cameras •Manages and Stores Video Feed •Controls on Road Message Signs Current ATMS 4 •Parsons Transportation Group •Installed with the RCTC 91 Project in 2017 •Contract expires September 2024 Procurement 5 •Request for Proposal released July 6th, 2023. •A pre-bid conference was held on July 18, 2023. •Final bid submission was August 15, 2023, at 2pm. •The weighted factor method of source selection used, as it allows the Commission award based on price and other factors: •Qualifications of firm •Qualification of personnel •Approach to delivery •Three firms short-listed and interviews conducted Evaluation Results 6 Firm Price Overall Ranking Parsons Transportation Group $3,149,192 1 Kapsch TrafficCom $5,378,919 2 Mindhop Inc.$3,903,711 3 TransCore ITS, LLC $7,418,562 4 Staff Recommendations 7 1)Award Agreement No 23-31-048-00 to Parsons Transportation Group Inc. for Advanced Traffic Management System (ATMS) for the 91 Express Lanes for a one-year term for implementation; five-year term for maintenance, and five one-year options to extend the agreement for additional maintenance in an amount not to exceed $3,149,192; plus a contingency amount of $472,379 for a total amount not to exceed $3,621,571; 2)Amend Agreement No. 17-31-020-00 to Parsons Transportation Group Inc. for a 12-month extension in the amount of $125,894 for a total contract amount not to exceed $976,828; 8 Thank You! Questions RIVERSIDE COUNTY TRANSPORTATION COMMISSION TOLL POLICY AND OPERATIONS COMMITTEE ROLL CALL OCTOBER 23, 2023 Present Absent City of Canyon Lake X  City of Eastvale X  City of Indian Wells X  City of Jurupa Valley X  City of Perris X  RIVERSIDE COUNTY TRANSPORTATION COMMISSION TOLL POLICY AND OPERATIONS COMMITTEE SIGN -IN SHEET OCTOBER 23, 2023 NAME AGENCY E MAIL ADDRESS wt r2e-a - 5thk I,