HomeMy Public PortalAbout08 August 27, 2010 SR-91 Advisory AGENDA
State Route 91 Advisory Committee Meeting
Page 1 of 3
Committee Members
Bill Campbell, OCTA, Committee Chairman
Karen Spiegel, RCTC, Committee Vice Chair
Jerry Amante, OCTA
Arthur C. Brown, OCTA
Bob Buster, RCTC
Carolyn V. Cavecche, OCTA
Bob Magee, RCTC
Malcolm Miller, RCTC
Curt Pringle, OCTA
Cindy Quon, Caltrans District 12
Ron Roberts, RCTC, Alternate
John Tavaglione, RCTC
Ray W. Wolfe, Caltrans District 8
Orange County Transportation Authority
Headquarters
600 South Main Street
First Floor - Room 154
Orange, California
Friday, August 27, 2010, at 9:00 a.m.
Any person with a disability who requires a modification or accommodation in order to
participate in this meeting should contact the OCTA Clerk of the Board, telephone
(714) 560-5676, no less than two (2) business days prior to this meeting to enable
OCTA to make reasonable arrangements to assure accessibility to this meeting.
Agenda descriptions are intended to give members of the public a general summary of
items of business to be transacted or discussed. The posting of the recommended
actions does not indicate what action will be taken. The Committee may take any
action which it deems to be appropriate on the agenda item and is not limited in any
way by the notice of the recommended action.
All documents relative to the items referenced in this agenda are available for public
inspection at www.octa.net or through the Clerk of the Board’s office at the OCTA
Headquarters, 600 South Main Street, Orange, California.
Call to Order
Committee Chairman Campbell
Pledge of Allegiance
Member Miller
1. Public Comments
Special Calendar
There are no Special Calendar matters.
AGENDA
State Route 91 Advisory Committee Meeting
Page 2 of 3
Consent Calendar (Items 2 and 3)
All items on the Consent Calendar are to be approved in on e motion unless a
Committee Member or a member of the public requests separate action or
discussion on a specific item.
2. Approval of Minutes
Of the June 4, 2010, State Route 91 Advisory Committee meeting.
3. 91 Express Lanes’ Monthly Status Reports
Kirk Avila, General Manager of the 91 Express Lanes, Orange County
Transportation Authority
Overview
The 91 Express Lanes’ status reports for the months of May 2010 through July
2010 have been prepared for State Route 91 Advisory Committee review.
The reports highlight operational and financial activities.
Recommendation
Receive and file the 91 Express Lanes’ Monthly Status Reports for the months of
May 2010 through July 2010.
Regular Calendar
There are no Regular Calendar matters.
Discussion Items
4. 91 Express Lanes and Foothill Transportation Corridor (State Route 241)
Traffic and Revenue Study Update
The Orange County Transportation Authority is preparing a traffic and revenue
study for the 91 Express Lanes and the Foothill Transportation Corridor
(State Route 241) connector. The study was a joint effort with the Orange
County Transportation Authority and the Transportation Corridor Agencies, and
used the services of Stantec Consulting. A presentation on the study findings will
be provided for committee review.
AGENDA
State Route 91 Advisory Committee Meeting
Page 3 of 3
5. State Route 91 Corridor Projects Update
Tom Bogard, Director of Highway Project Delivery, Orange County
Transportation Authority
Staff will present an update on the Riverside Freeway (State Route 91) corridor
projects.
6. 91 Express Lanes’ New Website Demo
Ryan Armstrong, Senior Web Developer, Orange County Transportation
Authority
During a down economy and with increased interest in going green, a strategic
marketing/communications approach utilizing e-communications, such as email
and the web, is essential. The 2009 Customer Satisfaction Survey indicated that
52% of the customers desired to receive information via e-mail as their primary
means of communication, reinforcing the need for enhancing the
e-communication program for the 91 Express Lanes. The Orange County
Transportation Authority redesigned the 91 Express Lanes’ website to enhance
user experience, customer satisfaction and account management through
updated web design principles and increased interactivity.
7. General Managers’ Report
8. Committee Members' Reports
9. Closed Session
There is no Closed Session scheduled.
10. Adjournment
The next regularly scheduled meeting of this Committee will be held at
9:00 a.m. on Friday, October 22, 2010, at the OCTA Headquarters.
MINUTES
State Route 91 Advisory Committee Meeting
June 4, 2010 Page 1 of 6
Committee Members Present
Bill Campbell, OCTA, Committee Chairman
Karen Spiegel, RCTC, Committee Vice Chair
Arthur C. Brown, OCTA
Bob Buster, RCTC
Bob Magee, RCTC
Malcom Miller, RCTC
Cindy Quon, Caltrans District 12
Ray W. Wolfe, Caltrans District 8
Staff Present
Will Kempton, OCTA, Chief Executive Officer
Anne Mayer, RCTC, Executive Director
Kirk Avila, General Manager, 91 Express Lanes
Laurena Weinert, OCTA, Assistant Clerk of the Board
Mary K. Burton, OCTA, Deputy Clerk of the Board
Kennard R. Smart, Jr., OCTA, General Counsel
Steve DeBaun, RCTC, Legal Counsel
OCTA and RCTC staff and General Public
Committee Members Absent
Jerry Amante, OCTA
Carolyn V. Cavecche, OCTA
Curt Pringle, OCTA
Ron Roberts, RCTC
John Tavaglione, RCTC
Call to Order
The June 4, 2010, regular meeting of the State Route 91 Advisory Committee was
called to order by Committee Chairman Magee at 9:05 a.m. at the City of Corona - City
Hall, Council Chambers - First Floor, 400 South Vicentia Avenue, Corona, California.
Pledge of Allegiance
Member Spiegel led in the Pledge of Allegiance.
1. Public Comments
No public comments were received.
Special Calendar
2. Introduction of New Committee Members
Committee Chairman Magee introduced the new Member Malcom Miller.
3. Election of New State Route 91 Advisory Committee Chairman
Committee Chairman Magee opened nominations for the office of
Committee Chairman. A motion was made by Member Buster, seconded by
Member Brown, and declared passed by those present, to approve Bill Campbell
as the State Route 91 Advisory Committee Chairman.
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State Route 91 Advisory Committee Meeting
June 4, 2010 Page 2 of 6
4. Election of New State Route 91 Advisory Committee Vice Chairman
Newly-elected Committee Chairman Campbell opened nominations for the office
of Committee Vice Chair. A motion was made by Member Magee, and seconded
by Member Buster, and declared passed by those present, to approve
Karen Spiegel as the State Route 91 Advisory Committee Vice Chair.
Consent Calendar (Items 5 and 6)
5. Approval of Minutes
A motion was made by Committee Vice Chair Spiegel, seconded by
Member Magee, and declared passed by those present, to approve minutes of
the December 18, 2009, meeting.
6. 91 Express Lanes Monthly Reports
A motion was made by Committee Vice Chair Spiegel, seconded by
Member Magee, and declared passed by those present, to receive and file the
91 Express Lanes Monthly Status Reports for the months of November 2009
through April 2010.
Regular Calendar
7. 91 Express Lanes and the Foothill Transportation Corridor
(State Route 241) Connector Update
Dan Phu, Section Manager of Project Development, OCTA, presented the
feasibility study purpose, concepts analyzed, and the next steps are to complete
the traffic and revenue study, outline roles/responsibilities with Caltrans and
Transportation Corridor Agencies (TCA), identify and initiate the next project
development phase for the 91 Express Lanes and State Route (SR) 241
connector.
There was additional discussion regarding:
Committee Chairman Campbell commented about the reversible lanes
concept and the Coronado bridge in San Diego and inquired if Caltrans had
experience with that technology. Member Quon responded that the
Coronado technology is used in other parts of the state and information could
be obtained.
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State Route 91 Advisory Committee Meeting
June 4, 2010 Page 3 of 6
7. (Continued)
Member Buster inquired if the 80/20 percent directional split has changed
substantially during the peak hours. Mr. Phu responded that it has not
changed; however, the future foreca sts estimated a 40/60 percent directional
split for this type of concept.
Will Kempton, OCTA, Chief Executive Officer (CEO), reported that the
reversible lanes have significant operating costs in order to move the barriers
and safety issues are not a concern. In addition, the potential four reversible
lanes option is a drawback. Currently, there is an approximate 70/30 percent
directional split during peak hours and in the future, could be a 60/40 percent
as jobs grow in Riverside county.
CEO, Mr. Kempton, also reported that staff is working with Caltrans and the
TCAs and introduced Tom Margo, CEO of the TCAs.
A motion was made by Member Brown, seconded by Committee Vice Chair
Spiegel, and declared passed by those present, to direct staff to return in
July 2010 with the traffic and revenue study for the proposed project.
8. Draft 2010 State Route 91 Implementation Plan
Alison Army, Senior Transportation Analyst, OCTA, introduced Adrian Anderson
of RBF consulting, and presented the background/overview, 2013, 2015, 2023
and 2025 projects, traffic analysis/ summary, and timelines for the draft 2010
State Route 91 Implementation Plan.
There was additional discussion regarding:
Committee Vice Chair Spiegel was concerned about approving and
continuing with the Irvine Corona Expressway and the elevated four-lane
facility projects, which are still under consideration. Ms. Army responded that
the two projects were included in the plan due to the state legislature’s
June 30, 2010, deadline. In addition, these projects were to be discussed at a
subsequent meeting (Riverside Orange Corridor Authority), and a decision
had not been made regarding their status. Changes regarding these projects
could be reflected in next year’s plan
Committee Chairman Campbell inquired if the state legislature has
responded as a result of filing these plans. Ms. Army responded that staff has
not received any feedback from the state once the plans have been
submitted each year.
MINUTES
State Route 91 Advisory Committee Meeting
June 4, 2010 Page 4 of 6
8. (Continued)
Anne Mayer, Executive Director of RCTC, reported that some projects
included in the plan were part of the Major Investment Study and have been
carried for several years. For now, the plan is appropriate and is a template
for both RCTC and OCTA.
Member Buster inquired about the SR-241/SR-91 project cost of $440 million
and if there were analysis on the capital costs, toll revenue, toll traffic, and
how it compares to the 91 Express Lanes and 241 tollroad per mile. Dan Phu
responded that the worst case costs scenarios were estimated, and the traffic
and revenue study would determine the financial implications.
Member Buster also inquired about the potential financial implications on the
241 tollroad. Mr. Phu responded that this would be addressed in the traffic
and revenue study.
Committee Chairman Campbell recommended revising the front page of the
plan to have the date of June 4, 2010, in order to address Committee Vice
Chair Spiegel’s concerns.
A motion was made by Committee Chairman Campbell, seconded by Committee
Vice Chair Spiegel, and declared passed by those present, to approve the Draft
2010 State Route 91 Implementation Plan and revise the date on the front page
of the plan to June 4, 2010.
Discussion Items
9. Riverside County Transportation Commission's State Route 91 Corridor
Improvement Project Update
Michael Blomquist, Toll Program Director, RCTC, presented recent project
milestones and schedule, environmental permitting, design-build, inter-agency
agreements, and finance plan, and David Thomas, Parson Brinkerhoff, Project
Manager for the environmental phase, presented the SR-91 corridor project
phasing options.
There was additional discussion regarding:
Committee Chair Campbell inquired if the September 2011 timeline would be
met for the environmental record of decision and what are the environmental
issues. Mr. Thomas responded that staff is very hopeful to meet the
September deadline, there is general support, and the right-to-way
acquisitions would have the most significant impacts to the community.
MINUTES
State Route 91 Advisory Committee Meeting
June 4, 2010 Page 5 of 6
9. (Continued)
Anne Mayer, Executive Director of RCTC, reported that RCTC staff plans to
include in the design-build bid documents the phases as bidding options. The
approval by the California Transportation Commission in April 2010 for
design-build authority was a significant action, and she thanked OCTA and
Caltrans for their support.
Ms. Mayer also reported that there could be challenges with respect to the
public employees’ union, which opposes design-build. RCTC staff is working
with Assemblymember Jeff Miller to ensure the project would move forward
and may need joint elected support from Orange County and Riverside
counties.
Committee Chairman Campbell requested that an update be provided to
OCTA’s Finance and Administration Committee in July regarding the
Memorandum of Understanding issue and SR-241/SR-91 connector
financing.
10. General Manager’s Report
General Manager of the 91 Express Lanes, Kirk Avila, reported:
July 1, 2009 through May 29, 2010, traffic numbers increased by 5.4 pe rcent
and toll revenues are up by 4.9 percent.
In April 2010, there was a toll increase to $10.25 for the hours of 3 to 4 p.m.
On July 1, 2010, there would be a toll increase of $8.50 for Wednesday from
and $8.00 for Friday from 5 to 6 p.m.
March 2010, OCTA commenced an upgrade project for the 91 Express
Lanes electronic toll and management system and to be completed in
November 2010.
On May 10, 2010, the OCTA Board approved revisions to the violations and
tolls enforcement ordinance and the maximum toll penalty is $200.00.
Mr. Avila highlighted the current system and that the penalty gradually
increases based on non-response from a toll violator.
Chairman Campbell inquired about the July cost of living increase for all price
points. Mr. Avila responded that the change is .62 of a percent, and the
percentages would be applied to each of the hours which did not have a toll
adjustment over the past 12 months.
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State Route 91 Advisory Committee Meeting
June 4, 2010 Page 6 of 6
11. Committee Members’ Reports
Ray Wolfe, District Director of Caltrans District 8, and Cindy Quon, District
Director of Caltrans District 12, reported on the May 28, 2010, traffic accident,
which included a tanker truck carrying 8,800 gallons of fuel that flipped on its
side and exploded, and that there were no major injuries.
Committee Vice Chair Spiegel commented that future discussions on an
elevated corridor above the SR-91 consider a separate alternative route and to
keep in mind the tanker truck incident and the impacts on the commuters.
Committee Chairman Campbell inquired about the business interruption
insurance and is there a 24-hour delay. Kirk Avila responded that there is a
24-hour delay, and staff is analyzing the financial impacts and options in regards
to the May 28, 2010, tanker truck incident.
Committee Chairman Campbell reported that he also serves on the TCA Board
and their Board authorized a contract for advertising. He recommended that staff
work with the TCA to leverage the investments they are making in the
advertising arena and perhaps advertise in Riverside County to encourage
usage on the 91 Express Lanes.
Member Quon reported on the State Route 91 eastbound lane addition project
and construction progress.
12. Closed Session
A Closed Session was not conducted at this meeting.
13. Adjournment
The meeting adjourned at 10:28 a.m. The next regularly scheduled meeting of
this Committee will be held at 9:00 a.m. on Friday, July 30, 2010, at the OCTA
Headquarters.
ATTEST
Laurena Weinert
Assistant Clerk of the Board
Bill Campbell
Committee Chairman
91 Express Lanes Monthly Status Reports
Staff report
Orange County Transportation Authority
550 South Main Street / P.O. Box 14184 / Orange / California 92863-1584 / (714) 560-OCTA (6282)
August 27, 2010
To: State Route 91 Advisory Committee
From: Kirk Avila, General Manager, 91 Express Lanes
Subject: 91 Express Lanes Monthly Status Reports
Overview
The 91 Express Lanes status reports for the months of May 2010 through
July 2010 have been prepared for State Route 91 Advisory Committee review.
The reports highlight operational and financial activities.
Recommendation
Receive and file the 91 Express Lanes Monthly Status Reports for the months
of May 2010 through July 2010.
Background
Monthly status reports are prepared to document 91 Express Lanes activity and
provided for State Route 91 Advisory Committee review.
Discussion
The May 2010 status report for the 91 Express Lanes is provided in
Attachment A. In May 2010, traffic volume in the 91 Express Lanes increased
1.7 percent over the same period in 2009 and gross potential toll revenue
increased by 0.5 percent as compared to the prior year.
The June 2010 status report is provided in Attachment B. In June 2010, traffic
volume increased by 3.9 percent over the same period in 2009 with gross
potential toll revenue increasing by 3.7 percent.
Fiscal year 2009-10 year-to-date (YTD) traffic volume as of the end of
June 2010 was up, increasing by 5.2 percent with YTD potential toll revenue up
4.8 percent.
91 Express Lanes Monthly Status Reports Page 2
The July 2010 status report for the 91 Express Lanes is provided in
Attachment C. As compared to the same period last year, in July 2010 traffic
volume and gross potential revenue decreased by 0.2 percent and 2.6 percent,
respectively.
Staff will continue to closely monitor traffic and revenue data and report back to
the State Route 91 Advisory Committee regularly.
Summary
The 91 Express Lanes status report for the months of May 2010 through
July 2010 are provided for review. The report highlights operational and financial
activities.
Attachments
A. 91 Express Lanes Status Report – As of May 31, 2010
B. 91 Express Lanes Status Report – As of June 30, 2010
C. 91 Express Lanes Status Report – As of July 31, 2010
91 Express Lanes Monthly Status Reports
Attachment A
ATTACHMENT A
Orange County Transportation Authority
SSttaattuuss RReeppoorrtt
MMaayy 22001100
As of May 31, 2010
2
. . . . . . . . .
Operations Overview
Traffic and Revenue Statistics
Total traffic volume on the 91 Express Lanes for May 2010 was 1,091,922. This represents a
daily average of 35,223. This is an 1.7% increase in total traffic volume from the same period last
year when traffic levels totaled 1,073,806. Potential toll revenue for the month was $3,141,502
which represents an increase of 0.5% from the prior year’s total of $3,127,118. Carpool
percentage for the month was 23.9% as compared to the previous year’s rate of 23.7%. Average
revenue per trip is $2.88 or 1% lower than projected by Stantec.
Month-to-date traffic and revenue data are summarized in the table below. The following trip and
revenue statistics tables represent all trips taken on the 91 Express Lanes and associated
potential revenue for the month of May 2010.
Current Month-to-Date (MTD) as of May 31, 2010
(2009 data is for the corresponding month in that fiscal year)
Trips
May-10
MTD
Actual
Stantec
MTD
Projected
#
Variance
%
Variance
May-09
MTD
Actual
Yr-to-Yr
%
Variance
Full Toll Lanes 830,913 807,763 23,150 2.9%818,955 1.5%
3+ Lanes 261,009 230,514 30,495 13.2%254,851 2.4%
Total Gross Trips 1,091,922 1,038,277 53,645 5.2%1,073,806 1.7%
Revenue
Full Toll Lanes $3,065,109 $2,920,314 $144,795 5.0%$3,049,083 0.5%
3+ Lanes $76,393 $99,357 ($22,964)(23.1%)$78,035 (2.1%)
Total Gross Revenue $3,141,502 $3,019,671 $121,831 4.0%$3,127,118 0.5%
Average Revenue per Trip
Average Full Toll Lanes $3.69 $3.62 $0.07 1.9%$3.72 (0.8%)
Average 3+ Lanes $0.29 $0.43 ($0.14)(32.6%)$0.31 (6.5%)
Average Gross Revenue $2.88 $2.91 ($0.03)(1.0%)$2.91 (1.0%)
3
. . . . . . . . .
The 2010 fiscal year-to-date (YTD) traffic volume is 5.3% higher than the same period last year.
The 2010 fiscal year-to-date revenue is 4.9% higher than for the same period last year. Year-to-
date average revenue per-trip is $2.99 or 2.7% higher than projected by Stantec.
Fiscal year-to-date traffic and revenue data are summarized in the table below. The following trip
and revenue statistics tables represent all trips taken on the 91 Express Lanes and associated
potential revenue for the months of July 2009 through May 2010.
Fiscal Year (FY) 2010 to Date as of May 31, 2010
(FY 2010 data is for the period July 1, 2009 through May 31, 2010; FY 2009 data is for the corresponding period in that
fiscal year.)
Trips
FY 2010
YTD
Actual
Stantec
YTD
Projected
#
Variance
%
Variance
FY 2009
YTD
Actual
Yr-to-Yr
%
Variance
Full Toll Lanes 8,888,392 8,655,707 232,685 2.7%8,466,264 5.0%
3+ Lanes 2,685,188 2,484,343 200,845 8.1%2,525,564 6.3%
Total Gross Trips 11,573,580 11,140,050 433,530 3.9%10,991,828 5.3%
Revenue
Full Toll Lanes $33,699,671 $31,353,033 $2,346,638 7.5%$32,140,567 4.9%
3+ Lanes $896,955 $1,068,000 ($171,045)(16.0%)$855,309 4.9%
Total Gross Revenue $34,596,626 $32,421,033 $2,175,593 6.7%$32,995,876 4.9%
Average Revenue per Trip
Average Full Toll Lanes $3.79 $3.62 $0.17 4.7%$3.80 (0.3%)
Average 3+ Lanes $0.33 $0.43 ($0.10)(23.3%)$0.34 (2.9%)
Average Gross Revenue $2.99 $2.91 $0.08 2.7%$3.00 (0.3%)
4
. . . . . . . . .
Traffic and Revenue Summary
The chart below reflects the total trips breakdown between Full Toll trips and HOV3+ trips for
Fiscal Year 2010 on a monthly basis.
824,796 791,498 785,555 806,440 733,253 802,149 749,772 775,333
905,247 883,436 830,913
272,474 256,496 229,141 227,472
233,630
255,510
223,346 218,474
249,052 258,584
261,009
175,000
350,000
525,000
700,000
875,000
1,050,000
1,225,000
1,400,000
Jul -09 Aug -09 Sep -09 Oct-09 Nov -09 Dec-09 Jan -10 Feb-10 Mar-10 Apr-10 May-10 Jun -10
Vo
l
u
m
e
Month
Fiscal Year 2010 Traffic Volume Overview
3+ Lanes Full Toll Lanes
The chart below reflects the gross potential revenue breakdown between Full Toll trips and
HOV3+ trips for Fiscal Year 2010 on a monthly basis.
3,146,095
2,950,074 3,031,035 3,083,332
2,779,674
3,031,350
2,857,793 2,958,381
3,433,572 3,363,258
3,065,109
87,763
79,035
79,814 79,227
66,291
85,828
77,972
80,492
94,556
89,582
76,393
$2,500,000
$2,650,000
$2,800,000
$2,950,000
$3,100,000
$3,250,000
$3,400,000
$3,550,000
$3,700,000
Jul -09 Aug -09 Sep -09 Oct-09 Nov-09 Dec -09 Jan -10 Feb-10 Mar-10 Apr-10 May-10 Jun -10
Re
v
e
n
u
e
Month
Fiscal Year 2010 Revenue Summary
Full Toll Lanes 3+ Lanes
5
. . . . . . . . .
Eighteen times during the month of May 2010, peak hour eastbound traffic reached or exceeded
90% or more of defined capacity. As demonstrated on the next chart, westbound peak hour traffic
volumes top out at 73% of defined capacity.
EASTBOUND PEAK-HOUR VOLUMES
PM Time Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.
1400 - 1500 $4.05 227 1,737 51%$4.05 271 1,843 54%$4.05 277 1,979 58%$4.15 260 2,177 64%$3.60 362 2,960 87%
1500 - 1600 $4.35 523 2,746 81%$3.70 573 3,093 91%$4.95 558 3,032 89%$5.90 541 3,047 90%$10.25 537 2,511 74%
1600 - 1700 $5.55 530 3,102 91%$7.75 522 3,099 91%$8.25 549 3,045 90%$9.90 541 2,875 85%$9.30 606 3,127 92%
1700 - 1800 $5.35 479 2,934 86%$7.25 506 3,061 90%$7.75 517 3,034 89%$9.05 520 3,260 96%$7.25 500 3,017 89%
1800 - 1900 $4.35 460 2,431 72%$4.10 536 2,877 85%$3.60 553 3,155 93%$4.90 578 3,141 92%$5.25 541 2,962 87%
1900 - 2000 $3.10 297 1,425 42%$3.10 312 1,663 49%$3.10 294 1,738 51%$4.45 344 1,951 57%$4.90 391 1,871 55%
PM Time Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.
1400 - 1500 $4.05 243 1,729 51%$4.05 243 1,942 57%$4.05 256 1,965 58%$4.15 281 2,077 61%$3.60 414 2,863 84%
1500 - 1600 $4.35 535 2,832 83%$3.70 579 3,011 89%$4.95 487 2,835 83%$5.90 493 3,009 89%$10.25 581 2,835 83%
1600 - 1700 $5.55 490 2,855 84%$7.75 515 2,880 85%$8.25 549 3,007 88%$9.90 528 2,988 88%$9.30 534 2,827 83%
1700 - 1800 $5.35 482 2,881 85%$7.25 506 3,069 90%$7.75 526 3,056 90%$9.05 536 3,025 89%$7.25 559 3,156 93%
1800 - 1900 $4.35 480 2,339 69%$4.10 560 2,802 82%$3.60 482 2,750 81%$4.90 512 2,797 82%$5.25 504 2,532 74%
1900 - 2000 $3.10 279 1,329 39%$3.10 327 1,718 51%$3.10 382 1,899 56%$4.45 339 1,868 55%$4.90 422 1,808 53%
PM Time Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.
1400 - 1500 $4.05 233 1,737 51%$4.05 241 1,819 54%$4.05 288 1,869 55%$4.15 280 2,117 62%$3.60 401 2,871 84%
1500 - 1600 $4.35 527 2,751 81%$3.70 491 2,919 86%$4.95 499 2,930 86%$5.90 513 2,930 86%$10.25 619 3,010 89%
1600 - 1700 $5.55 500 2,947 87%$7.75 466 2,898 85%$8.25 514 2,945 87%$9.90 540 3,053 90%$9.30 481 2,862 84%
1700 - 1800 $5.35 469 3,134 92%$7.25 482 2,779 82%$7.75 511 2,936 86%$9.05 497 3,032 89%$7.25 517 2,903 85%
1800 - 1900 $4.35 495 2,868 84%$4.10 487 2,497 73%$3.60 482 2,701 79%$4.90 512 2,862 84%$5.25 536 2,646 78%
1900 - 2000 $3.10 262 1,395 41%$3.10 307 1,480 44%$3.10 337 1,756 52%$4.45 353 1,798 53%$4.90 379 1,749 51%
PM Time Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.
1400 - 1500 $4.05 224 1,635 48%$4.05 267 1,795 53%$4.05 285 1,935 57%$4.15 304 2,206 65%$3.60 45 301 9%
1500 - 1600 $4.35 428 2,276 67%$3.70 544 2,936 86%$4.95 530 2,926 86%$5.90 580 3,117 92%$10.25 93 409 12%
1600 - 1700 $5.55 559 3,192 94%$7.75 467 2,858 84%$8.25 503 2,907 86%$9.90 573 2,948 87%$9.30 51 295 9%
1700 - 1800 $5.35 464 2,771 82%$7.25 468 2,859 84%$7.75 499 2,966 87%$9.05 584 3,102 91%$7.25 26 147 4%
1800 - 1900 $4.35 460 2,350 69%$4.10 538 2,665 78%$3.60 531 2,655 78%$4.90 603 2,919 86%$5.25 32 174 5%
1900 - 2000 $3.10 271 1,314 39%$3.10 349 1,622 48%$3.10 397 1,889 56%$4.45 418 1,806 53%$4.90 196 876 26%
PM Time Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.
1400 - 1500 $3.40 278 800 24%
1500 - 1600 $3.40 312 773 23%
1600 - 1700 $3.40 345 808 24%
1700 - 1800 $3.40 338 801 24%
1800 - 1900 $3.40 415 860 25%
1900 - 2000 $3.40 417 875 26%
Monday Tuesday Wednesday Thursday 05/28/1005/24/10 05/25/10 05/26/10 05/27/10 Friday
Monday Tuesday Wednesday Thursday 05/21/1005/17/10 05/18/10 05/19/10 05/20/10 Friday
05/12/10 05/13/10 FridayMonday Tuesday Wednesday Thursday 05/14/1005/10/10 05/11/10
05/07/1005/03/10 05/04/10 05/05/10 05/06/10 FridayMonday Tuesday Wednesday Thursday
Monday 05/31/10 Tuesday 06/01/10 Wednesday 06/02/10 Thursday 06/03/10 Friday 06/04/10
6
. . . . . . . . .
WESTBOUND PEAK-HOUR VOLUMES
AM Time Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.
0400 - 0500 $2.40 215 514 15%$2.40 211 492 14%$2.40 167 434 13%$2.40 206 494 15%$2.40 171 405 12%
0500 - 0600 $3.95 469 1,684 50%$3.95 469 1,575 46%$3.95 481 1,646 48%$3.95 495 1,624 48%$3.80 461 1,514 45%
0600 - 0700 $4.05 585 2,357 69%$4.05 616 2,356 69%$4.05 573 2,244 66%$4.05 628 2,441 72%$3.95 525 2,139 63%
0700 - 0800 $4.50 495 2,441 72%$4.50 507 2,494 73%$4.50 498 2,377 70%$4.50 470 2,407 71%$4.35 452 2,074 61%
0800 - 0900 $4.05 215 1,856 55%$4.05 226 1,852 54%$4.05 280 2,024 60%$4.05 228 1,878 55%$3.95 233 1,534 45%
0900 - 1000 $3.25 171 1,323 39%$3.25 165 1,438 42%$3.25 201 1,510 44%$3.25 190 1,337 39%$3.25 171 1,298 38%
AM Time Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.
0400 - 0500 $2.40 197 476 14%$2.40 220 487 14%$2.40 230 554 16%$2.40 236 496 15%$2.40 197 460 14%
0500 - 0600 $3.95 400 1,331 39%$3.95 494 1,661 49%$3.95 517 1,844 54%$3.95 521 1,711 50%$3.80 435 1,489 44%
0600 - 0700 $4.05 580 2,328 68%$4.05 585 2,433 72%$4.05 595 2,362 69%$4.05 559 2,294 67%$3.95 508 2,179 64%
0700 - 0800 $4.50 519 2,450 72%$4.50 491 2,429 71%$4.50 474 2,396 70%$4.50 498 2,461 72%$4.35 478 2,167 64%
0800 - 0900 $4.05 248 2,108 62%$4.05 232 1,926 57%$4.05 249 1,939 57%$4.05 257 2,107 62%$3.95 252 1,593 47%
0900 - 1000 $3.25 167 1,384 41%$3.25 199 1,515 45%$3.25 177 1,407 41%$3.25 204 1,537 45%$3.25 188 1,213 36%
AM Time Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.
0400 - 0500 $2.40 192 491 14%$2.40 216 495 15%$2.40 235 513 15%$2.40 208 488 14%$2.40 176 420 12%
0500 - 0600 $3.95 456 1,573 46%$3.95 470 1,623 48%$3.95 468 1,586 47%$3.95 476 1,668 49%$3.80 431 1,526 45%
0600 - 0700 $4.05 572 2,367 70%$4.05 579 2,374 70%$4.05 572 2,411 71%$4.05 588 2,410 71%$3.95 530 2,181 64%
0700 - 0800 $4.50 496 2,278 67%$4.50 444 2,398 71%$4.50 489 2,381 70%$4.50 477 2,346 69%$4.35 447 2,038 60%
0800 - 0900 $4.05 229 1,958 58%$4.05 211 2,019 59%$4.05 234 1,885 55%$4.05 256 1,884 55%$3.95 251 1,644 48%
0900 - 1000 $3.25 169 1,332 39%$3.25 155 1,296 38%$3.25 203 1,359 40%$3.25 188 1,432 42%$3.25 164 1,188 35%
AM Time Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.
0400 - 0500 $2.40 208 518 15%$2.40 226 511 15%$2.40 223 509 15%$2.40 207 473 14%$2.40 173 419 12%
0500 - 0600 $3.95 488 1,677 49%$3.95 477 1,689 50%$3.95 468 1,637 48%$3.95 572 1,764 52%$3.80 415 1,416 42%
0600 - 0700 $4.05 533 2,294 67%$4.05 507 2,190 64%$4.05 547 2,291 67%$4.05 577 2,320 68%$3.95 512 2,002 59%
0700 - 0800 $4.50 477 2,304 68%$4.50 500 2,346 69%$4.50 454 2,109 62%$4.50 538 2,427 71%$4.35 434 1,666 49%
0800 - 0900 $4.05 226 1,679 49%$4.05 252 2,037 60%$4.05 289 2,211 65%$4.05 230 1,545 45%$3.95 255 1,321 39%
0900 - 1000 $3.25 161 1,096 32%$3.25 201 1,496 44%$3.25 193 1,635 48%$3.25 204 1,200 35%$3.25 224 1,106 33%
AM Time Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.
0400 - 0500 $1.30 20 32 1%
0500 - 0600 $1.30 41 98 3%
0600 - 0700 $1.30 40 114 3%
0700 - 0800 $1.30 61 145 4%
0800 - 0900 $2.05 160 378 11%
0900 - 1000 $2.90 249 654 19%
Friday
05/27/10Monday Tuesday Wednesday Thursday 05/24/10 05/25/10 05/26/10
05/20/10
05/13/10
05/07/1005/06/10
Monday Tuesday Wednesday Thursday05/17/10 05/18/10 05/19/10
Monday Tuesday Wednesday Thursday05/10/10 05/11/10 05/12/10
Monday Tuesday Wednesday Thursday05/03/10 05/04/10 05/05/10
Wednesday 06/02/10 Thursday 06/03/10Monday 05/31/10 Tuesday 06/01/10 Friday 06/04/10
Friday
05/14/10Friday
05/28/10Friday
05/21/10
7
. . . . . . . . .
Customer Service and Violations Processing
Since OCTA and Cofiroute are currently working with Integrated Technology and Nortel to
develop reports from the new Nortel telephone system, the Customer Service Center phone
activity is not available. All other performance levels specified in the operating contract were well
within established standards.
Performance Measures
May-10
Performance
CUSTOMER SERVICE
**Call Wait Time Monthly Not to exceed 120 seconds unavailable
**Abandon Rate Monthly No more than 4.0% unavailable
Customer Satisfaction Monthly At least 75 outbound calls 75
Convert Violators to Customers Quarterly 8% or more 12%
Convert Violators to Customers Annually 10% or more 13%
VIOLATION PROCESSING
Response Time Monthly within 2 business days of receipt 1
CUSA Violation Collection Rate Quarterly 70% or more Quarterly 75%
CUSA Violation Collection Rate Annually 74% or more Annually 77%
TRAFFIC OPERATIONS
Initial & Secondary Reviews Monthly = to or less than 15 days 2
*Plate Misread Errors Monthly = to or less than 0.4% 0.0%
CAS Response Time Monthly 20 minutes per call 17
ACCOUNTING
Exceptions Monthly No more than 3 0
INFORMATION TECHNOLOGY
TollPro Uptime Monthly 99% Availability 100%
Network Uptime Monthly 99% Availability 100%
CUSA = Cofiroute USA; CAS = Customer Assistance Specialists
**Call Wait Time and Abandon Rate performance are not currently available through the Nortel phone system
* Plate Misread Error performance is accumulated over a 60-day period. Percentage reported is for March 2010
REPORTING REQUIREMENT Reporting
Period PERFORMANCE STANDARD
8
. . . . . . . . .
Transponder Distribution Status
Tags % of Total Tags % of Total
Issued
To New Accounts 775 35.5%1,093 42.2%830 35.2%
Additional Tags to Existing Accounts 333 15.3%397 15.3%371 15.7%
Replacement Transponders 1,074 49.2%1,101 42.5%1,158 49.1%
Total Issued 2,182 2,591 2,359
Returned
Account Closures 505 32.6%565 31.9%620 33.4%
Accounts Downsizing 162 10.5%201 11.4%180 9.7%
Defective Transponders 882 56.9%1,003 56.7%1,059 57.0%
Total Returned 1,549 1,769 1,859
May-10 April-10
Average To-Date
FY 2010TRANSPONDER DISTRIBUTION
At the end of May 2010, the 91 Express Lanes had 114,112 active customer accounts, with
170,323 transponders assigned to those accounts.
TRANSPONDER INVENTORY STATUS Internal External Total
Available for Distribution:9,136 83 9,219
Customer-Returned Tag Classification
1. Under Warranty - will Return to Sirit:0
2. Out of Warranty - will Destroy:3,718
3. Not yet Classified:529
13,466
170,323
TRANSPONDERS ON-HAND:
Total Transponders On-hand:
Transponders Currently Assigned to Accounts:
May 2010
Number of Accounts by Fiscal Year
As of May 31, 2010
88,902
94,308 95,440 97,001 98,569 100,528
106,280
113,263
118,416 119,992 117,888 114,556 114,112
-
20,000
40,000
60,000
80,000
100,000
120,000
140,000
1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010
Fiscal Year
9
. . . . . . . . .
Operational Highlights
On-road Operations
Customer Assistance Specialists (CAS) responded to 162 calls during May. The CAS team
received 83 calls to assist disabled vehicles, 33 calls to remove debris and conducted 33 assists
or traffic breaks. There were 8 accidents in the Express Lanes and 5 accidents in the general-
purpose lanes the CAS provided assistance to.
Project Update
An agreement with Sirit Inc. (Sirit) was executed in March 2010 for the upgrade of the 91 Express
Lanes’ Electronic Toll and Traffic Management system. Much of the computing hardware and
vehicle identification equipment are at the end of their useful lives and require upgrades to
various components of the aging system. During the month of May, the project team met to
review and discuss the detail design documentation. It is estimated this project should be
completed by the end of the calendar year.
10
. . . . . . . . .
Financial Highlights
91 Express Lanes
Operating Statement
Description Actual Budget Dollar $Percent (%)
Operating revenues:
Toll revenue 32,742,828.92 30,605,398.00$ 2,137,430.92$ 7.0
Fee revenue 6,855,941.12 6,365,654.00 490,287.12 7.7
Total operating revenues 39,598,770.04 36,971,052.00 2,627,718.04 7.1
Operating expenses:
Contracted services 5,820,365.26 5,990,640.00 170,274.74 2.8
Administrative fee 1,615,837.41 1,825,285.00 209,447.59 11.5
Other professional services 550,851.65 1,617,010.00 1,066,158.35 65.9
Credit card processing fees 1,013,659.03 1,034,164.00 20,504.97 2.0
Toll road account servicing 462,079.32 938,900.00 476,820.68 50.8
Other insurance expense 352,100.99 687,000.00 334,899.01 48.7
Toll road maintenance supply repairs 125,403.01 486,340.00 360,936.99 74.2
Patrol services 334,119.64 458,000.00 123,880.36 27.0
Building equipment repairs and maint 476,101.67 969,128.00 493,026.33 50.9
Other services 22,067.12 166,712.00 144,644.88 86.8
Advertising fees 26,963.29 25,000.00 (1,963.29) (7.9)
Utilities 12,368.19 16,488.00 4,119.81 25.0
Office expense 60,807.41 124,035.00 63,227.59 51.0
Bad debt expense - - - N/A
Miscellaneous 200,357.55 271,228.00 70,870.45 26.1
Leases 352,635.52 377,392.00 24,756.48 6.6
Total operating expenses 11,425,717.06 14,987,322.00 3,561,604.94 23.8
Depreciation and amortization 8,313,904.57 (8,313,904.57) N/A
Operating income (loss)19,859,148.41 21,983,730.00 (2,124,581.59) (9.7)
Nonoperating revenues (expenses):
Federal assistance grants 39,547.00 - 39,547.00 N/A
Interest income 1,270,530.06 374,756.00 895,774.06 239.0
Interest expense (12,176,284.64) (9,558,306.00) (2,617,978.64) (27.4)
Other 60,075.99 3,310.00 56,765.99 1,715.0
Total nonoperating revenues (expenses)(10,806,131.59) (9,180,240.00) (1,625,891.59) (17.7)
Transfers in - - - N/A
Transfers out (1,283,227.88) - (1,283,227.88) N/A
Net income (loss)7,769,788.94$ 12,803,490.00$ (5,033,701.06)$ (39.3)
¹Actual amounts are accounted for on the accrual basis of accounting in an enterprise fund. Budget amounts are
accounted for on a modified accrual basis of accounting.
²Miscellaneous expenses include: Bond Insurance Costs, Bank Service Charge, Transponder Materials.
YTD as of May 31, 2010 YTD Variance
Capital Asset Activity
During the eleven months ending May 31, 2010, capital asset activities included approximately
$541,528 for the purchase of transponders, $61,012 for buildings and improvements, and
$283,519 for the purchase of computer and support equipment.
91 Express Lanes Monthly Status Reports
Attachment B
ATTACHMENT B
Orange County Transportation Authority
SSttaattuuss RReeppoorrtt
JJuunnee 22001100
As of June 30, 2010
2
. . . . . . . . .
Operations Overview
Traffic and Revenue Statistics
Total traffic volume on the 91 Express Lanes for June 2010 was 1,085,471. This represents a
daily average of 36,182. This is a 3.9% increase in total traffic volume from the same period last
year when traffic levels totaled 1,045,003. Potential toll revenue for the month was $3,164,261
which represents an increase of 3.7% from the prior year’s total of $3,052,426. Carpool
percentage for the month was 24.2% as compared to the previous year’s rate of 23.5%. Average
revenue per trip is $2.92 or 0.3% higher than projected by Stantec.
Month-to-date traffic and revenue data are summarized in the table below. The following trip and
revenue statistics tables represent all trips taken on the 91 Express Lanes and associated
potential revenue for the month of June 2010.
Current Month-to-Date (MTD) as of June 30, 2010
(2009 data is for the corresponding month in that fiscal year)
Trips
Jun-10
MTD
Actual
Stantec
MTD
Projected
#
Variance
%
Variance
Jun-09
MTD
Actual
Yr-to-Yr
%
Variance
Full Toll Lanes 822,901 813,145 9,756 1.2%799,033 3.0%
3+ Lanes 262,570 234,414 28,156 12.0%245,970 6.7%
Total Gross Trips 1,085,471 1,047,559 37,912 3.6%1,045,003 3.9%
Revenue
Full Toll Lanes $3,074,108 $2,950,631 $123,476 4.2%$2,969,308 3.5%
3+ Lanes $90,153 $97,788 ($7,635)(7.8%)$83,117 8.5%
Total Gross Revenue $3,164,261 $3,048,420 $115,841 3.8%$3,052,426 3.7%
Average Revenue per Trip
Average Full Toll Lanes $3.74 $3.63 $0.11 3.0%$3.72 0.5%
Average 3+ Lanes $0.34 $0.42 ($0.08)(19.0%)$0.34 0.0%
Average Gross Revenue $2.92 $2.91 $0.01 0.3%$2.92 0.0%
3
. . . . . . . . .
The 2010 fiscal year-to-date (YTD) traffic volume is 5.2% higher than the same period last year.
The 2010 fiscal year-to-date revenue is 4.8% higher than for the same period last year. Year-to-
date average revenue per-trip is $2.98 or 2.4% higher than projected by Stantec.
Fiscal year-to-date traffic and revenue data are summarized in the table below. The following trip
and revenue statistics tables represent all trips taken on the 91 Express Lanes and associated
potential revenue for the months of July 2009 through June 2010.
Fiscal Year (FY) 2010 to Date as of June 30, 2010
(FY 2010 data is for the period July 1, 2009 through June 30, 2010; FY 2009 data is for the corresponding period in that
fiscal year.)
Trips
FY 2010
YTD
Actual
Stantec
YTD
Projected
#
Variance
%
Variance
FY 2009
YTD
Actual
Yr-to-Yr
%
Variance
Full Toll Lanes 9,711,293 9,468,852 242,441 2.6%9,265,297 4.8%
3+ Lanes 2,947,758 2,718,757 229,001 8.4%2,771,534 6.4%
Total Gross Trips 12,659,051 12,187,609 471,442 3.9%12,036,831 5.2%
Revenue
Full Toll Lanes $36,773,779 $34,303,665 $2,470,114 7.2%$35,109,875 4.7%
3+ Lanes $987,108 $1,165,788 ($178,680)(15.3%)$938,426 5.2%
Total Gross Revenue $37,760,887 $35,469,453 $2,291,434 6.5%$36,048,301 4.8%
Average Revenue per Trip
Average Full Toll Lanes $3.79 $3.62 $0.17 4.7%$3.79 0.0%
Average 3+ Lanes $0.33 $0.43 ($0.10)(23.3%)$0.34 (2.9%)
Average Gross Revenue $2.98 $2.91 $0.07 2.4%$2.99 (0.3%)
4
. . . . . . . . .
Traffic and Revenue Summary
The chart below reflects the total trips breakdown between Full Toll trips and HOV3+ trips for
Fiscal Year 2010 on a monthly basis.
824,796 791,498 785,555 806,440 733,253 802,149 749,772 775,333
905,247 883,436 830,913 822,901
272,474 256,496 229,141 227,472
233,630
255,510
223,346 218,474
249,052 258,584
261,009 262,570
175,000
350,000
525,000
700,000
875,000
1,050,000
1,225,000
1,400,000
Jul -09 Aug -09 Sep -09 Oct-09 Nov -09 Dec-09 Jan -10 Feb-10 Mar-10 Apr-10 May-10 Jun -10
Vo
l
u
m
e
Month
Fiscal Year 2010 Traffic Volume Overview
3+ Lanes Full Toll Lanes
The chart below reflects the gross potential revenue breakdown between Full Toll trips and
HOV3+ trips for Fiscal Year 2010 on a monthly basis.
3,146,095
2,950,074 3,031,035 3,083,332
2,779,674
3,031,350
2,857,793 2,958,381
3,433,572 3,363,258
3,065,109 3,074,108
87,763
79,035
79,814 79,227
66,291
85,828
77,972
80,492
94,556
89,582
76,393 90,153
$2,500,000
$2,650,000
$2,800,000
$2,950,000
$3,100,000
$3,250,000
$3,400,000
$3,550,000
$3,700,000
Jul -09 Aug -09 Sep -09 Oct-09 Nov-09 Dec -09 Jan -10 Feb-10 Mar-10 Apr-10 May-10 Jun -10
Re
v
e
n
u
e
Month
Fiscal Year 2010 Revenue Summary
Full Toll Lanes 3+ Lanes
5
. . . . . . . . .
Four times during the month of June 2010, peak hour eastbound traffic reached or exceeded
90% or more of defined capacity. As demonstrated on the next chart, westbound peak hour traffic
volumes top out at 74% of defined capacity.
EASTBOUND PEAK-HOUR VOLUMES
PM Time Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.
1400 - 1500 $4.05 242 1,793 53%$4.05 283 1,893 56%$4.15 301 2,032 60%$3.60 418 2,906 85%
1500 - 1600 $3.70 493 2,751 81%$4.95 514 2,828 83%$5.90 561 3,007 88%$10.25 586 2,686 79%
1600 - 1700 $7.75 515 2,925 86%$8.25 494 2,843 84%$9.90 583 3,119 92%$9.30 503 2,848 84%
1700 - 1800 $7.25 460 2,803 82%$7.75 487 2,761 81%$9.05 504 2,923 86%$7.25 537 2,968 87%
1800 - 1900 $4.10 540 2,650 78%$3.60 523 2,700 79%$4.90 518 2,669 79%$5.25 549 2,634 77%
1900 - 2000 $3.10 302 1,525 45%$3.10 324 1,536 45%$4.45 392 1,837 54%$4.90 416 1,774 52%
PM Time Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.
1400 - 1500 $4.05 246 1,620 48%$4.05 262 1,829 54%$4.05 296 1,834 54%$4.15 301 2,085 61%$3.60 415 2,787 82%
1500 - 1600 $4.35 537 2,708 80%$3.70 550 2,898 85%$4.95 520 2,781 82%$5.90 434 2,460 72%$10.25 620 2,857 84%
1600 - 1700 $5.55 482 2,689 79%$7.75 520 2,870 84%$8.25 507 2,845 84%$9.90 598 3,070 90%$9.30 495 2,735 80%
1700 - 1800 $5.35 472 2,724 80%$7.25 533 2,977 88%$7.75 492 2,870 84%$9.05 567 3,117 92%$7.25 529 2,927 86%
1800 - 1900 $4.35 472 2,242 66%$4.10 531 2,651 78%$3.60 533 2,793 82%$4.90 583 2,982 88%$5.25 477 2,350 69%
1900 - 2000 $3.10 299 1,296 38%$3.10 334 1,645 48%$3.10 325 1,755 52%$4.45 346 1,747 51%$4.90 405 1,661 49%
PM Time Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.
1400 - 1500 $4.05 290 1,709 50%$4.05 309 1,869 55%$4.05 326 2,113 62%$4.15 379 2,180 64%$3.60 485 2,883 85%
1500 - 1600 $4.35 554 2,694 79%$3.70 545 2,934 86%$4.95 429 2,321 68%$5.90 565 2,967 87%$10.25 623 2,815 83%
1600 - 1700 $5.55 508 2,773 82%$7.75 570 3,025 89%$8.25 478 2,424 71%$9.90 573 2,970 87%$9.30 525 2,833 83%
1700 - 1800 $5.35 479 2,824 83%$7.25 558 2,822 83%$7.75 520 2,686 79%$9.05 583 3,060 90%$7.25 508 2,722 80%
1800 - 1900 $4.35 532 2,502 74%$4.10 590 2,902 85%$3.60 524 2,735 80%$4.90 574 2,908 86%$5.25 512 2,387 70%
1900 - 2000 $3.10 326 1,660 49%$3.10 322 1,599 47%$3.10 537 2,775 82%$4.45 304 1,467 43%$4.90 479 1,816 53%
PM Time Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.
1400 - 1500 $4.05 315 1,652 49%$4.05 293 1,838 54%$4.05 256 1,561 46%$4.15 343 2,086 61%$3.60 456 2,549 75%
1500 - 1600 $4.35 543 2,661 78%$3.70 523 2,840 84%$4.95 455 2,389 70%$5.90 538 2,850 84%$10.25 643 2,822 83%
1600 - 1700 $5.55 504 2,746 81%$7.75 546 2,783 82%$8.25 601 2,944 87%$9.90 596 2,861 84%$9.30 519 2,708 80%
1700 - 1800 $5.35 535 3,009 89%$7.25 552 2,755 81%$7.75 538 2,894 85%$9.05 514 2,747 81%$7.25 517 2,770 81%
1800 - 1900 $4.35 503 2,409 71%$4.10 500 2,675 79%$3.60 565 2,677 79%$4.90 494 2,542 75%$5.25 504 2,309 68%
1900 - 2000 $3.10 320 1,440 42%$3.10 388 1,720 51%$3.10 363 1,695 50%$4.45 409 1,799 53%$4.90 387 1,751 52%
PM Time Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.
1400 - 1500 $4.05 306 1,671 49%$4.05 314 1,854 55%$4.05 350 1,938 57%
1500 - 1600 $4.35 540 2,532 74%$3.70 544 2,808 83%$4.95 572 2,748 81%
1600 - 1700 $5.55 552 2,873 85%$7.75 548 2,745 81%$8.25 556 2,844 84%
1700 - 1800 $5.35 510 3,014 89%$7.25 487 2,815 83%$7.75 493 2,818 83%
1800 - 1900 $4.35 495 2,460 72%$4.10 533 2,614 77%$3.60 561 2,553 75%
1900 - 2000 $3.10 333 1,507 44%$3.10 359 1,719 51%$3.10 411 1,720 51%
Monday Tuesday Wednesday Thursday 06/25/1006/21/10 06/22/10 06/23/10 06/24/10 Friday
Monday Tuesday Wednesday Thursday 06/18/1006/14/10 06/15/10 06/16/10 06/17/10 Friday
06/09/10 06/10/10 FridayMonday Tuesday Wednesday Thursday 06/11/1006/07/10 06/08/10
06/04/1005/31/10 06/01/10 06/02/10 06/03/10 FridayMonday Tuesday Wednesday Thursday
Monday 06/28/10 Tuesday 06/29/10 Wednesday 06/30/10 Thursday 07/01/10 Friday 07/02/10
6
. . . . . . . . .
WESTBOUND PEAK-HOUR VOLUMES
AM Time Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.
0400 - 0500 $2.40 218 516 15%$2.40 226 483 14%$2.40 230 487 14%$2.40 182 417 12%
0500 - 0600 $3.95 461 1,676 49%$3.95 482 1,569 46%$3.95 489 1,594 47%$3.80 448 1,537 45%
0600 - 0700 $4.05 578 2,380 70%$4.05 566 2,316 68%$4.05 571 2,350 69%$3.95 555 2,153 63%
0700 - 0800 $4.50 512 2,313 68%$4.50 499 2,321 68%$4.50 514 2,265 67%$4.35 454 2,044 60%
0800 - 0900 $4.05 263 1,878 55%$4.05 284 1,959 58%$4.05 232 1,833 54%$3.95 244 1,413 42%
0900 - 1000 $3.25 223 1,468 43%$3.25 182 1,385 41%$3.25 217 1,462 43%$3.25 213 1,216 36%
AM Time Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.
0400 - 0500 $2.40 197 495 15%$2.40 213 490 14%$2.40 217 492 14%$2.40 219 492 14%$2.40 192 440 13%
0500 - 0600 $3.95 487 1,622 48%$3.95 504 1,636 48%$3.95 497 1,680 49%$3.95 457 1,824 54%$3.80 440 1,524 45%
0600 - 0700 $4.05 586 2,374 70%$4.05 592 2,354 69%$4.05 583 2,322 68%$4.05 642 2,501 74%$3.95 540 2,246 66%
0700 - 0800 $4.50 491 2,296 68%$4.50 492 2,367 70%$4.50 492 2,373 70%$4.50 589 2,492 73%$4.35 369 1,646 48%
0800 - 0900 $4.05 245 1,660 49%$4.05 269 1,731 51%$4.05 243 1,592 47%$4.05 372 1,766 52%$3.95 233 1,156 34%
0900 - 1000 $3.25 184 1,215 36%$3.25 196 1,178 35%$3.25 199 1,165 34%$3.25 179 1,201 35%$3.25 195 1,087 32%
AM Time Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.
0400 - 0500 $2.40 201 501 15%$2.40 202 482 14%$2.40 236 502 15%$2.40 248 515 15%$2.40 188 417 12%
0500 - 0600 $3.95 451 1,662 49%$3.95 509 1,611 47%$3.95 482 1,631 48%$3.95 473 1,640 48%$3.80 424 1,420 42%
0600 - 0700 $4.05 544 2,243 66%$4.05 589 2,330 69%$4.05 587 2,369 70%$4.05 604 2,283 67%$3.95 457 1,816 53%
0700 - 0800 $4.50 476 2,240 66%$4.50 527 2,284 67%$4.50 513 2,301 68%$4.50 486 2,274 67%$4.35 442 1,745 51%
0800 - 0900 $4.05 272 1,795 53%$4.05 265 1,743 51%$4.05 248 1,546 45%$4.05 272 1,590 47%$3.95 278 1,536 45%
0900 - 1000 $3.25 277 1,448 43%$3.25 181 1,052 31%$3.25 226 1,250 37%$3.25 242 1,299 38%$3.25 275 1,263 37%
AM Time Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.
0400 - 0500 $2.40 218 518 15%$2.40 201 471 14%$2.40 228 496 15%$2.40 192 472 14%$2.40 207 438 13%
0500 - 0600 $3.95 472 1,600 47%$3.95 492 1,587 47%$3.95 491 1,648 48%$3.95 523 1,673 49%$3.80 433 1,519 45%
0600 - 0700 $4.05 495 2,180 64%$4.05 551 2,281 67%$4.05 531 2,006 59%$4.05 514 2,144 63%$3.95 455 1,991 59%
0700 - 0800 $4.50 465 2,144 63%$4.50 417 2,135 63%$4.50 433 2,041 60%$4.50 436 2,083 61%$4.35 403 1,994 59%
0800 - 0900 $4.05 266 1,554 46%$4.05 232 1,337 39%$4.05 289 1,679 49%$4.05 281 1,522 45%$3.95 245 1,310 39%
0900 - 1000 $3.25 259 1,234 36%$3.25 267 1,456 43%$3.25 221 1,256 37%$3.25 250 1,250 37%$3.25 289 1,256 37%
AM Time Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.
0400 - 0500 $2.40 208 481 14%$2.40 221 473 14%$2.40 204 462 14%
0500 - 0600 $3.95 461 1,564 46%$3.95 491 1,607 47%$3.95 514 1,569 46%
0600 - 0700 $4.05 512 2,215 65%$4.05 530 2,223 65%$4.05 520 2,205 65%
0700 - 0800 $4.50 427 2,067 61%$4.50 436 2,066 61%$4.50 411 2,223 65%
0800 - 0900 $4.05 255 1,434 42%$4.05 315 1,732 51%$4.05 283 1,489 44%
0900 - 1000 $3.25 276 1,256 37%$3.25 245 1,321 39%$3.25 281 1,384 41%
Friday
06/24/10Monday Tuesday Wednesday Thursday 06/21/10 06/22/10 06/23/10
06/17/10
06/10/10
06/04/1006/03/10
Monday Tuesday Wednesday Thursday06/14/10 06/15/10 06/16/10
Monday Tuesday Wednesday Thursday06/07/10 06/08/10 06/09/10
Monday Tuesday Wednesday Thursday05/31/10 06/01/10 06/02/10
Wednesday 06/30/10 Thursday 07/01/10Monday 06/28/10 Tuesday 06/29/10 Friday 07/02/10
Friday
06/11/10Friday
06/25/10Friday
06/18/10
7
. . . . . . . . .
Customer Service and Violations Processing
Since OCTA and Cofiroute are currently working with Integrated Technology and Nortel to
develop reports from the new Nortel telephone system, the Customer Service Center phone
activity is not available. All other performance levels specified in the operating contract were well
within established standards.
Performance Measures
Jun-10
Performance
CUSTOMER SERVICE
**Call Wait Time Monthly Not to exceed 120 seconds unavailable
**Abandon Rate Monthly No more than 4.0% unavailable
Customer Satisfaction Monthly At least 75 outbound calls 77
Convert Violators to Customers Quarterly 8% or more 13%
Convert Violators to Customers Annually 10% or more 13%
VIOLATION PROCESSING
Response Time Monthly within 2 business days of receipt 1
CUSA Violation Collection Rate Quarterly 70% or more Quarterly 79%
CUSA Violation Collection Rate Annually 74% or more Annually 78%
TRAFFIC OPERATIONS
Initial & Secondary Reviews Monthly = to or less than 15 days 2
*Plate Misread Errors Monthly = to or less than 0.4% 0.0%
CAS Response Time Monthly 20 minutes per call 16
ACCOUNTING
Exceptions Monthly No more than 3 0
INFORMATION TECHNOLOGY
TollPro Uptime Monthly 99% Availability 100%
Network Uptime Monthly 99% Availability 100%
CUSA = Cofiroute USA; CAS = Customer Assistance Specialists
**Call Wait Time and Abandon Rate performance are not currently available through the Nortel phone system
* Plate Misread Error performance is accumulated over a 60-day period. Percentage reported is for April 2010
REPORTING REQUIREMENT Reporting
Period PERFORMANCE STANDARD
8
. . . . . . . . .
Transponder Distribution Status
Tags % of Total Tags % of Total
Issued
To New Accounts 879 34.6%775 35.5%834 35.1%
Additional Tags to Existing Accounts 444 17.5%333 15.3%377 15.9%
Replacement Transponders 1,220 48.0%1,074 49.2%1,164 49.0%
Total Issued 2,543 2,182 2,374
Returned
Account Closures 559 29.5%505 32.6%615 33.0%
Accounts Downsizing 172 9.1%162 10.5%179 9.6%
Defective Transponders 1,166 61.5%882 56.9%1,068 57.4%
Total Returned 1,897 1,549 1,862
Average To-Date
FY 2010TRANSPONDER DISTRIBUTION June-10 May-10
At the end of June 2010, the 91 Express Lanes had 114,138 active customer accounts, with
170,458 transponders assigned to those accounts.
TRANSPONDER INVENTORY STATUS Internal External Total
Available for Distribution:6,590 28 6,618
Customer-Returned Tag Classification
1. Under Warranty - will Return to Sirit:0
2. Out of Warranty - will Destroy:677
3. Not yet Classified:706
8,001
170,458
TRANSPONDERS ON-HAND:
Total Transponders On-hand:
Transponders Currently Assigned to Accounts:
June 2010
Number of Accounts by Fiscal Year
As of June 30, 2010
88,902
94,308 95,440 97,001 98,569 100,528
106,280
113,263
118,416 119,992 117,888 114,556 114,138
-
20,000
40,000
60,000
80,000
100,000
120,000
140,000
1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010
Fiscal Year
9
. . . . . . . . .
Operational Highlights
On-road Operations
Customer Assistance Specialists (CAS) responded to 162 calls during June. The CAS team
received 90 calls to assist disabled vehicles, 28 calls to remove debris and conducted 33 assists
or traffic breaks. There were 8 accidents in the Express Lanes and 3 accidents in the general-
purpose lanes the CAS provided assistance to.
10
. . . . . . . . .
Financial Highlights 1
91 Express Lanes
Operating Statement
Description Actual Budget Dollar $Percent (%)
Operating revenues:
Toll revenue 35,686,790.18 33,599,305.00$ 2,087,485.18$ 6.2
Fee revenue 7,351,179.96 8,295,256.00 (944,076.04) (11.4)
Total operating revenues 43,037,970.14 41,894,561.00 1,143,409.14 2.7
Operating expenses:
Contracted services 6,350,080.76 6,540,000.00 189,919.24 2.9
Administrative fee 1,762,731.72 1,999,213.00 236,481.28 11.8
Other professional services 717,709.12 1,842,066.00 1,124,356.88 61.0
Credit card processing fees 1,106,065.48 1,129,000.00 22,934.52 2.0
Toll road account servicing 474,354.91 1,025,000.00 550,645.09 53.7
Other insurance expense 380,908.26 750,000.00 369,091.74 49.2
Toll road maintenance supply repairs 131,198.15 540,000.00 408,801.85 75.7
Patrol services 359,857.61 500,000.00 140,142.39 28.0
Building equipment repairs and maint 634,736.48 1,058,000.00 423,263.52 40.0
Other services 23,772.21 182,000.00 158,227.79 86.9
Advertising fees 26,963.29 50,000.00 23,036.71 46.1
Utilities 13,489.55 18,000.00 4,510.45 25.1
Office expense 77,579.40 135,500.00 57,920.60 42.7
Bad debt expense - - - N/A
Miscellaneous 212,652.58 298,795.00 86,142.42 28.8
Leases 393,295.86 412,000.00 18,704.14 4.5
Property taxes - - - N/A
Total operating expenses 12,665,395.38 16,479,574.00 3,814,178.62 23.1
Depreciation and amortization 9,069,658.89 - (9,069,658.89) N/A
Operating income (loss)21,302,915.87 25,414,987.00 (4,112,071.13) (16.2)
Nonoperating revenues (expenses):
Federal assistance grants 39,547.00 - 39,547.00 N/A
Interest income 1,363,327.32 401,667.00 961,660.32 239.4
Interest expense (13,275,419.79) (10,434,839.00) (2,840,580.79) (27.2)
Other 78,346.38 3,595.00 74,751.38 2,079.3
Total nonoperating revenues (expenses)(11,794,199.09) (10,029,577.00) (1,764,622.09) (17.6)
Transfers in - - - N/A
Transfers out (1,283,227.88) (1,650,000.00) 366,772.12 22.2
Net income (loss)8,225,488.90$ 13,735,410.00$ (5,509,921.10)$ (40.1)
¹Actual amounts are accounted for on the accrual basis of accounting in an enterprise fund. Budget amounts are
accounted for on a modified accrual basis of accounting.
²Miscellaneous expenses include: Bond Insurance Costs, Bank Service Charge, Transponder Materials.
³Depreciation and amortization are not budgeted items.
YTD as of June 30, 2010 YTD Variance
Capital Asset Activity
During the twelve months ending June 30, 2010, capital asset activities included approximately
$541,528 for the purchase of transponders, $61,012 for buildings and improvements, and
$283,519 for the purchase of computer and support equipment.
1 Figures are preliminary pre-closing amounts for FY 2010. Final numbers will be shown in the audited financial statements.
91 Express Lanes Monthly Status Reports
Attachment C
ATTACHMENT C
Orange County Transportation Authority
SSttaattuuss RReeppoorrtt
JJuullyy 22001100
As of July 31, 2010
2
. . . . . . . . .
Operations Overview
Traffic and Revenue Statistics
Total traffic volume on the 91 Express Lanes for July 2010 was 1,095,330. This represents a
daily average of 35,333. This is a 0.2% decrease in total traffic volume from the same period last
year when traffic levels totaled 1,097,270. Potential toll revenue for the month was $3,148,244
which represents a decrease of 2.6% from the prior year’s total of $3,233,859. Carpool
percentage for the month was 26.2% as compared to the previous year’s rate of 24.8%. Average
revenue per trip is $2.87 or 4.7% lower than projected by Stantec.
Month-to-date traffic and revenue data are summarized in the table below. The following trip and
revenue statistics tables represent all trips taken on the 91 Express Lanes and associated
potential revenue for the month of July 2010.
Current Month-to-Date (MTD) as of July 31, 2010
(2010 data is for the corresponding month in that fiscal year)
Trips
Jul-10
MTD
Actual
Stantec
MTD
Projected
#
Variance
%
Variance
Jul-09
MTD
Actual
Yr-to-Yr
%
Variance
Full Toll Lanes 808,137 889,428 (81,291)(9.1%)824,796 (2.0%)
3+ Lanes 287,193 272,586 14,607 5.4%272,474 5.4%
Total Gross Trips 1,095,330 1,162,014 (66,684)(5.7%)1,097,270 (0.2%)
Revenue
Full Toll Lanes $3,054,393 $3,397,963 ($343,569)(10.1%)$3,146,095 (2.9%)
3+ Lanes $93,850 $95,744 ($1,894)(2.0%)$87,763 6.9%
Total Gross Revenue $3,148,244 $3,493,707 ($345,463)(9.9%)$3,233,859 (2.6%)
Average Revenue per Trip
Average Full Toll Lanes $3.78 $3.82 ($0.04)(1.0%)$3.81 (0.8%)
Average 3+ Lanes $0.33 $0.35 ($0.02)(5.7%)$0.32 3.1%
Average Gross Revenue $2.87 $3.01 ($0.14)(4.7%)$2.95 (2.7%)
3
. . . . . . . . .
Traffic and Revenue Summary
The chart below reflects the total trips breakdown between Full Toll trips and HOV3+ trips for
Fiscal Year 2011 on a monthly basis.
808,137
287,193
175,000
350,000
525,000
700,000
875,000
1,050,000
1,225,000
1,400,000
Jul -10 Aug -10 Sep -10 Oct-10 Nov -10 Dec-10 Jan -11 Feb-11 Mar-11 Apr-11 May -11 Jun -11
Vo
l
u
m
e
Month
Fiscal Year 2011 Traffic Volume Overview
3+ Lanes Full Toll Lanes
The chart below reflects the gross potential revenue breakdown between Full Toll trips and
HOV3+ trips for Fiscal Year 2011 on a monthly basis.
3,054,393
93,850
$2,500,000
$2,650,000
$2,800,000
$2,950,000
$3,100,000
$3,250,000
Jul-10 Aug -10 Sep -10 Oct-10 Nov -10 Dec-10 Jan -11 Feb-11 Mar-11 Apr-11 May-11 Jun -11
Re
v
e
n
u
e
Month
Fiscal Year 2011 Revenue Summary
Full Toll Lanes 3+ Lanes
4
. . . . . . . . .
None of the peak traffic hours in the eastbound direction reached or exceeded 90% or more of
defined capacity for the month of July 2010. As demonstrated on the next chart, westbound peak
hour traffic volumes top out at 74% of defined capacity.
EASTBOUND PEAK-HOUR VOLUMES
PM Time Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.
1400 - 1500 $4.20 381 2,061 61%$3.60 456 2,628 77%
1500 - 1600 $5.95 608 2,889 85%$10.25 619 2,787 82%
1600 - 1700 $9.95 600 2,907 86%$9.35 519 2,314 68%
1700 - 1800 $9.80 556 2,778 82%$8.00 442 2,113 62%
1800 - 1900 $4.90 580 2,779 82%$5.30 456 1,780 52%
1900 - 2000 $4.50 420 1,895 56%$4.95 355 1,312 39%
PM Time Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.
1400 - 1500 $3.95 286 835 25%$4.10 268 1,641 48%$4.10 296 1,766 52%$4.20 295 1,861 55%$3.60 451 2,760 81%
1500 - 1600 $3.95 306 896 26%$3.70 494 2,569 76%$4.95 496 2,698 79%$5.95 450 2,378 70%$10.25 590 2,693 79%
1600 - 1700 $3.95 274 803 24%$7.80 505 2,696 79%$8.30 526 2,841 84%$9.95 596 2,845 84%$9.35 512 2,772 82%
1700 - 1800 $3.95 283 756 22%$7.25 516 2,717 80%$8.50 503 2,830 83%$9.80 557 2,978 88%$8.00 586 2,834 83%
1800 - 1900 $3.95 275 687 20%$4.10 458 2,463 72%$3.60 534 2,671 79%$4.90 525 2,716 80%$5.30 567 2,713 80%
1900 - 2000 $3.95 266 663 20%$3.10 341 1,564 46%$3.10 325 1,620 48%$4.50 408 1,761 52%$4.95 515 2,222 65%
PM Time Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.
1400 - 1500 $4.10 348 1,707 50%$4.10 295 1,753 52%$4.10 359 1,932 57%$4.20 353 2,091 62%$3.60 485 2,800 82%
1500 - 1600 $4.40 548 2,619 77%$3.70 510 2,773 82%$4.95 557 2,682 79%$5.95 564 2,777 82%$10.25 665 2,797 82%
1600 - 1700 $5.55 520 2,737 81%$7.80 493 2,653 78%$8.30 578 2,863 84%$9.95 535 2,621 77%$9.35 532 2,789 82%
1700 - 1800 $5.35 503 2,701 79%$7.25 533 2,792 82%$8.50 551 2,735 80%$9.80 594 2,873 85%$8.00 491 2,591 76%
1800 - 1900 $4.40 532 2,450 72%$4.10 538 2,702 79%$3.60 558 2,693 79%$4.90 489 2,361 69%$5.30 525 2,328 68%
1900 - 2000 $3.10 304 1,328 39%$3.10 331 1,643 48%$3.10 349 1,615 48%$4.50 527 2,367 70%$4.95 463 1,677 49%
PM Time Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.
1400 - 1500 $4.10 327 1,554 46%$4.10 322 1,736 51%$4.10 321 1,818 53%$4.20 347 1,952 57%$3.60 425 2,508 74%
1500 - 1600 $4.40 536 2,588 76%$3.70 576 2,808 83%$4.95 563 2,666 78%$5.95 552 2,814 83%$10.25 480 2,241 66%
1600 - 1700 $5.55 509 2,734 80%$7.80 539 2,768 81%$8.30 559 2,881 85%$9.95 592 2,819 83%$9.35 574 2,897 85%
1700 - 1800 $5.35 524 2,779 82%$7.25 526 2,704 80%$8.50 518 2,737 81%$9.80 573 2,897 85%$8.00 614 2,937 86%
1800 - 1900 $4.40 497 2,368 70%$4.10 555 2,608 77%$3.60 595 2,834 83%$4.90 567 2,866 84%$5.30 559 2,472 73%
1900 - 2000 $3.10 351 1,393 41%$3.10 345 1,589 47%$3.10 424 1,895 56%$4.50 474 1,912 56%$4.95 445 1,703 50%
PM Time Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.
1400 - 1500 $4.10 315 1,582 47%$4.10 299 1,676 49%$4.10 355 1,827 54%$4.20 343 1,908 56%$3.60 470 2,712 80%
1500 - 1600 $4.40 532 2,585 76%$3.70 574 2,798 82%$4.95 565 2,804 82%$5.95 579 2,788 82%$10.25 600 2,602 77%
1600 - 1700 $5.55 508 2,779 82%$7.80 528 2,654 78%$8.30 630 2,939 86%$9.95 547 2,843 84%$9.35 526 2,726 80%
1700 - 1800 $5.35 499 2,607 77%$7.25 513 2,679 79%$8.50 614 2,928 86%$9.80 543 2,882 85%$8.00 482 2,504 74%
1800 - 1900 $4.40 491 2,296 68%$4.10 564 2,525 74%$3.60 585 2,871 84%$4.90 558 2,689 79%$5.30 493 2,398 71%
1900 - 2000 $3.10 307 1,353 40%$3.10 398 1,823 54%$3.10 427 1,874 55%$4.50 459 1,992 59%$4.95 484 1,731 51%
Monday Tuesday Wednesday Thursday 07/23/1007/19/10 07/20/10 07/21/10 07/22/10 Friday
Monday Tuesday Wednesday Thursday 07/16/1007/12/10 07/13/10 07/14/10 07/15/10 Friday
07/07/10 07/08/10 FridayMonday Tuesday Wednesday Thursday 07/09/1007/05/10 07/06/10
07/02/1006/28/10 06/29/10 06/30/10 07/01/10 FridayMonday Tuesday Wednesday Thursday
Monday 07/26/10 Tuesday 07/27/10 Wednesday 07/28/10 Thursday 07/29/10 Friday 07/30/10
5
. . . . . . . . .
WESTBOUND PEAK-HOUR VOLUMES
AM Time Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.
0400 - 0500 $2.40 203 469 14%$2.40 154 364 11%
0500 - 0600 $3.95 490 1,662 49%$3.80 418 1,353 40%
0600 - 0700 $4.10 534 2,143 63%$3.95 436 1,817 53%
0700 - 0800 $4.55 402 2,085 61%$4.40 333 1,386 41%
0800 - 0900 $4.10 310 1,623 48%$3.95 255 1,210 36%
0900 - 1000 $3.25 288 1,347 40%$3.25 312 1,145 34%
AM Time Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.
0400 - 0500 $1.30 27 53 2%$2.40 190 464 14%$2.40 201 448 13%$2.40 200 461 14%$2.40 190 423 12%
0500 - 0600 $1.30 55 152 4%$3.95 464 1,533 45%$3.95 495 1,500 44%$3.95 490 1,541 45%$3.80 441 1,444 42%
0600 - 0700 $2.05 67 209 6%$4.10 468 2,055 60%$4.10 480 2,007 59%$4.10 514 2,138 63%$3.95 464 1,856 55%
0700 - 0800 $2.40 58 203 6%$4.55 410 2,109 62%$4.55 409 2,123 62%$4.55 425 2,067 61%$4.40 355 1,593 47%
0800 - 0900 $2.40 82 318 9%$4.10 271 1,651 49%$4.10 276 1,664 49%$4.10 262 1,458 43%$3.95 261 1,259 37%
0900 - 1000 $3.10 189 491 14%$3.25 220 1,213 36%$3.25 231 1,272 37%$3.25 211 1,248 37%$3.25 280 1,217 36%
AM Time Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.
0400 - 0500 $2.40 200 489 14%$2.40 183 453 13%$2.40 211 463 14%$2.40 207 444 13%$2.40 175 418 12%
0500 - 0600 $3.95 503 1,644 48%$3.95 537 1,643 48%$3.95 491 1,614 47%$3.95 445 1,300 38%$3.80 424 1,450 43%
0600 - 0700 $4.10 479 2,125 63%$4.10 222 790 23%$4.10 547 2,121 62%$4.10 536 2,212 65%$3.95 472 1,975 58%
0700 - 0800 $4.55 406 2,170 64%$4.55 520 2,328 68%$4.55 404 2,108 62%$4.55 453 2,226 65%$4.40 416 1,847 54%
0800 - 0900 $4.10 297 1,759 52%$4.10 363 2,150 63%$4.10 347 2,006 59%$4.10 330 1,904 56%$3.95 281 1,361 40%
0900 - 1000 $3.25 264 1,262 37%$3.25 291 1,843 54%$3.25 340 1,725 51%$3.25 321 1,671 49%$3.25 363 1,394 41%
AM Time Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.
0400 - 0500 $2.40 191 477 14%$2.40 227 461 14%$2.40 222 470 14%$2.40 223 466 14%$2.40 185 417 12%
0500 - 0600 $3.95 490 1,582 47%$3.95 530 1,597 47%$3.95 509 1,603 47%$3.95 471 1,467 43%$3.80 431 1,474 43%
0600 - 0700 $4.10 482 2,161 64%$4.10 500 2,169 64%$4.10 534 2,159 64%$4.10 519 2,191 64%$3.95 467 1,960 58%
0700 - 0800 $4.55 406 2,172 64%$4.55 479 2,175 64%$4.55 494 2,183 64%$4.55 391 1,986 58%$4.40 371 1,666 49%
0800 - 0900 $4.10 284 1,767 52%$4.10 272 1,609 47%$4.10 303 1,553 46%$4.10 314 2,029 60%$3.95 313 1,537 45%
0900 - 1000 $3.25 283 1,374 40%$3.25 274 1,293 38%$3.25 275 1,295 38%$3.25 275 1,474 43%$3.25 319 1,258 37%
AM Time Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.
0400 - 0500 $2.40 212 495 15%$2.40 232 475 14%$2.40 235 506 15%$2.40 223 467 14%$2.40 190 424 12%
0500 - 0600 $3.95 477 1,535 45%$3.95 506 1,583 47%$3.95 469 1,692 50%$3.95 495 1,590 47%$3.80 441 1,470 43%
0600 - 0700 $4.10 492 2,181 64%$4.10 530 2,233 66%$4.10 505 2,499 74%$4.10 499 2,154 63%$3.95 457 1,992 59%
0700 - 0800 $4.55 433 2,080 61%$4.55 485 2,196 65%$4.55 440 2,240 66%$4.55 437 2,117 62%$4.40 368 1,675 49%
0800 - 0900 $4.10 245 1,462 43%$4.10 266 1,540 45%$4.10 312 1,915 56%$4.10 314 1,596 47%$3.95 293 1,383 41%
0900 - 1000 $3.25 229 1,092 32%$3.25 283 1,250 37%$3.25 268 1,445 43%$3.25 314 1,391 41%$3.25 296 1,293 38%
07/15/10
07/22/10Monday Tuesday Wednesday Thursday 07/19/10 07/20/10 07/21/10
07/08/10
07/02/1007/01/10
Monday Tuesday Wednesday Thursday07/12/10 07/13/10 07/14/10
Monday Tuesday Wednesday Thursday07/05/10 07/06/10 07/07/10
Monday Tuesday Wednesday Thursday06/28/10 06/29/10 06/30/10
07/16/10
Monday 07/26/10 Tuesday 07/27/10 Wednesday 07/28/10 Thursday 07/29/10
Friday
Friday 07/30/10
Friday
07/09/10Friday
07/23/10Friday
6
. . . . . . . . .
Customer Service and Violations Processing
Since OCTA and Cofiroute are currently working with Integrated Technology and Nortel to
develop reports from the new Nortel telephone system, the Customer Service Center phone
activity is not available. All other performance levels specified in the operating contract were well
within established standards.
Performance Measures
Jul-10
Performance
CUSTOMER SERVICE
**Call Wait Time Monthly Not to exceed 120 seconds unavailable
**Abandon Rate Monthly No more than 4.0% unavailable
Customer Satisfaction Monthly At least 75 outbound calls 72
Convert Violators to Customers Quarterly 8% or more 11%
Convert Violators to Customers Annually 10% or more 0%
VIOLATION PROCESSING
Response Time Monthly within 2 business days of receipt 1
CUSA Violation Collection Rate Quarterly 70% or more Quarterly 77%
CUSA Violation Collection Rate Annually 74% or more Annually 77%
TRAFFIC OPERATIONS
Initial & Secondary Reviews Monthly = to or less than 15 days 2
*Plate Misread Errors Monthly = to or less than 0.4% 0.0%
CAS Response Time Monthly 20 minutes per call 0:17
ACCOUNTING
Exceptions Monthly No more than 3 0
INFORMATION TECHNOLOGY
TollPro Uptime Monthly 99% Availability 100%
Network Uptime Monthly 99% Availability 100%
CUSA = Cofiroute USA; CAS = Customer Assistance Specialists
**Call Wait Time and Abandon Rate performance are not currently available through the Nortel phone system
* Plate Misread Error performance is accumulated over a 60-day period. Percentage reported is for May 2010
REPORTING REQUIREMENT Reporting
Period PERFORMANCE STANDARD
7
. . . . . . . . .
Transponder Distribution Status
Tags % of Total Tags % of Total
Issued
To New Accounts 751 29.1%879 34.6%751 29.1%
Additional Tags to Existing Accounts 460 17.8%444 17.5%460 17.8%
Replacement Transponders 1,372 53.1%1,220 48.0%1,372 53.1%
Total Issued 2,583 2,543 2,583
Returned
Account Closures 645 33.6%559 29.5%645 33.6%
Accounts Downsizing 157 8.2%172 9.1%157 8.2%
Defective Transponders 1,118 58.2%1,166 61.5%1,118 58.2%
Total Returned 1,920 1,897 1,920
FY 2011
Average To-DateTRANSPONDER DISTRIBUTION July-10 June-10
At the end of July 2010, the 91 Express Lanes had 114,100 active customer accounts, with
170,705 transponders assigned to those accounts.
TRANSPONDER INVENTORY STATUS Internal External Total
Available for Distribution:9,268 0 9,268
Customer-Returned Tag Classification
1. Under Warranty - will Return to Sirit:0
2. Out of Warranty - will Destroy:2,183
3. Not yet Classified:852
12,303
170,705
TRANSPONDERS ON-HAND:
Total Transponders On-hand:
Transponders Currently Assigned to Accounts:
July 2010
Number of Accounts by Fiscal Year
As of July 31, 2010
94,308 95,440 97,001 98,569 100,528
106,280
113,263
118,416 119,992 117,888 114,556 114,138 114,100
-
20,000
40,000
60,000
80,000
100,000
120,000
140,000
1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011
Fiscal Year
8
. . . . . . . . .
Operational Highlights
On-road Operations
Customer Assistance Specialists (CAS) responded to 159 calls during July. The CAS team
received 76 calls to assist disabled vehicles, 32 calls to remove debris and conducted 42 assists
or traffic breaks. There were 4 accidents in the Express Lanes and 5 accidents in the general-
purpose lanes the CAS provided assistance to.
Electronic Toll and Traffic Management System Project Update
An agreement with Sirit Inc. (Sirit) was executed in March 2010 for the upgrade of the 91 Express
Lanes’ Electronic Toll and Traffic Management system. During the month of July, all the
equipment required for the Factory Acceptance Test (FAT) was delivered. Sirit has begun the
equipment configuration for FAT and production, with FAT scheduled to commence in August. It
is estimated this project should be completed by the end of the calendar year.
9
. . . . . . . . .
Financial Highlights
91 Express Lanes
Operating Statement
Description Actual Budget Dollar $Percent (%)
Operating revenues:
Toll revenue 2,990,182.67 2,850,286.00$ 139,896.67$ 4.9
Fee revenue 527,764.82 150,736.00 377,028.82 250.1
Total operating revenues 3,517,947.49 3,001,022.00 516,925.49 17.2
Operating expenses:
Contracted services 529,715.50 559,337.00 29,621.50 5.3
Administrative fee 146,894.31 183,887.00 36,992.69 20.1
Other professional services - 141,034.00 141,034.00 100.0
Credit card processing fees 87,707.61 96,518.00 8,810.39 9.1
Toll road account servicing 13,856.97 87,627.00 73,770.03 84.2
Other insurance expense 28,807.27 20,750.00 (8,057.27) (38.8)
Toll road maintenance supply repairs 9,924.35 44,820.00 34,895.65 77.9
Patrol services 27,994.63 41,500.00 13,505.37 32.5
Building equipment repairs and maint - 87,980.00 87,980.00 100.0
Other services 1,705.09 10,873.00 9,167.91 84.3
Advertising fees - - - N/A
Utilities - 1,494.00 1,494.00 100.0
Office expense 25,152.51 10,002.00 (15,150.51) (151.5)
Bad debt expense - - - N/A
Miscellaneous 12,037.82 23,197.00 11,159.18 48.1
Leases 31,288.07 35,275.00 3,986.93 11.3
Property taxes - - - N/A
Total operating expenses 915,084.13 1,344,294.00 429,209.87 31.9
Depreciation and amortization 758,389.06 - (758,389.06) N/A
Operating income (loss)1,844,474.30 1,656,728.00 187,746.30 11.3
Nonoperating revenues (expenses):
Interest income - 42,514.00 (42,514.00) (100.0)
Interest expense (1,045,078.90) (1,017,744.00) (27,334.90) (2.7)
Other - 174.00 (174.00) (100.0)
Total nonoperating revenues (expenses)(1,045,078.90) (975,056.00) (70,022.90) (7.2)
Transfers in - - - N/A
Transfers out - - - N/A
Net income (loss)799,395.40$ 681,672.00$ 117,723.40$ 17.3
¹Actual amounts are accounted for on the accrual basis of accounting in an enterprise fund. Budget amounts are
accounted for on a modified accrual basis of accounting.
²Miscellaneous expenses include: Bond Insurance Costs, Bank Service Charge, Transponder Materials.
³Depreciation and amortization are not budgeted items.
YTD as of July 31, 2010 YTD Variance
91 Express Lanes and Foothill Transportation Corridor (State Route 241) Traffic and Revenue
Study Update
PowerPoint
91 Express Lanes and
Foothill Transportation Corridor (State Route 241)
Traffic and Revenue Study Update
State Route 91 Advisory Committee
August 27, 2010
Steve Abendschein, P.E.
Multi‐Agency Coordinated Effort
Origin/Destination User Survey
Directed at TCA users to determine potential users of
new connector
Results combined with 91 Express Lanes user survey
conducted in 2009
Corridor Configurations for Modeling
SR‐91 2010 Implementation Plan
RCTC Corridor Improvement Project
Land Use and Demographics 2010 Update
Data Collection Validation
2
TCA –Transportation Corridor Agencies
SR-91 –Riverside Freeway (State Route 91)
RCTC –Riverside County Transportation Commission
Alternatives Analyzed
3
Configurations
Alternative Connector
Number of
Lanes
Tolled
Connector
HOV
Free
or Toll
Third
Express
Lane from
Connector
to SR‐71
Assume 91 Express
Lanes Extension into
Riverside County?
12 Not Tolled Free No No
22
(reversible)
Tolled 3+
Free
No No
3 4 Tolled 3+
Free
Yes Yes
3B 2 Tolled 3+
Free
Yes Yes
* All alternatives hold constant the existing 91 Express Lanes toll policy
HOV –High-occupancy vehicle
SR-71 –Corona Expressway (State Route 71)
4
91 Express Lanes and the Foothill Transportation Corridor
(State Route 241) Connector Alternative Concepts
AC #1 AC #3
AC #2 AC #3B
1
1
2
2
2
1
1$
$$
$
$
$
$
$
$$
$
$$
$$
$$
$$
$$$
$
$
$
$$$
$
91 Express Lanes and the Foothill Transportation
Corridor (State Route 241) Connector Alternative
Concepts (AC)
Analysis of Alternatives
5
Regional Travel
Demand Model
Micro‐simulation
Model
Market Share
Spreadsheet Model
AC #1
AC #2 ‐
AC #3 ‐
AC #3B
‐No issues
‐Partial issues
‐Failed
Regional Travel
Demand Model
Micro ‐simulation
Model
Market Share
Spreadsheet
Model
Alternative Comparison
6
Alternative Construction Costs
($ Millions)
Estimates from 2009
Financially Feasible
From Toll and
Revenue Stream?
1 $150 to $200 No
2 $125 to $175 No
3 $400 to $450 No
3B Anticipated $225
(SR‐91 2010 Implementation Plan)
Within the Range of
Feasibility
7
Results of Analysis
•AC #3B is in the Range of Financial Feasibility
Net present value of revenue ranges from $171 million to
$278 million depending on the assumptions used in the analysis
•Highest Revenue Potential Assumes
Extension of third express lane from SR‐241 to SR‐71
No additional eastbound SR‐91 capacity between SR‐241 and
SR‐71 beyond five general purpose lanes
Tolling HOV 3+ supplements revenue stream (+10%)
Direct connection to SR‐71 northbound
SR-241 Foothill Transportation Corridor (State Route 241)
Conclusions
91 Express Lanes/SR‐241 Connector (AC #3B) is
in the range of financially feasible
Key Issue: Improving mobility by balancing traffic
across toll and non‐toll facilities
Opportunities for refinement and reassessment in
environmental document for 91 Express Lanes/
SR‐241 connector
Geometrics – update alternatives
Project phasing – coordinate with agencies
8
State Route 91 Corridor Projects Update
PowerPoint
State Route 91
Corridor Projects Update
State Route 91 Advisory Committee
Orange County Transportation Authority
SR-91 Corridor Projects
ConstructionFinal Design
Study
Final Design
Study
2
Project Summary
3
SR-91, I-5 to SR-57
▪In final design,$80 million
SR-91, Tustin Ave to SR-55
▪In study,$50 million
SR-91, SR-55 to SR-241
▪In final design,$130 million
SR-91/SR-241 Express Lane Connector
▪In study $200 to $400 million
SR-91, SR-241 to SR-71
▪In construction, $70 million
Project Schedule
4
SR-91, I-5 to SR-57
▪Start construction,2012
SR-91, Tustin Ave to SR-55
▪Project approval,2011
SR-91, SR-55 to SR-241
▪Start construction,2011
SR-91/SR-241 Express Lane Connector
▪Project feasibility,2011
SR-91, SR-241 to SR-71
▪Complete construction, 2010
Upcoming Milestones
Complete construction of SR-91, SR-241 to
SR-71 eastbound lane project
Start construction of SR-91, SR-55 to SR-241
widening project
Determine feasibility of SR-91/SR-241 Express
Lane direct connector
Coordinate Express Lane construction issues
with RCTC
5