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Home My Public Portal About05 May 29, 2015 SR-91 Advisory AGENDA State Route 91 Advisory Committee Meeting Page 1 of 4 Committee Members Michael Hennessey, OCTA, Chairman Berwin Hanna, RCTC, Vice Chairman Ben Benoit, RCTC Bob Magee, RCTC Al Murray, OCTA Shawn Nelson, OCTA Karen Spiegel, RCTC Todd Spitzer, OCTA Tom Tait, OCTA John Tavaglione, RCTC Jeffrey Lalloway, OCTA, Alternate Kevin Jeffries, RCTC, Alternate Tim Shaw, OCTA, Alternate Ed Graham, SANBAG, Ex-Officio Ryan Chamberlain, Caltrans Dist. 12, Ex-Officio John Bulinski, Caltrans Dist. 8, Ex-Officio City of Corona - City Hall 400 South Vicentia Avenue, Council Chambers - First Floor Corona, California Friday, May 29, 2015, at 9:00 a.m. Any person with a disability who requires a modification or accommodation in order to participate in this meeting should contact the OCTA Clerk of the Board, telephone (714) 560-5676, no less than two (2) business days prior to this meeting to enable OCTA to make reasonable arrangements to assure accessibility to this meeting. Agenda descriptions are intended to give members of the public a general summary of items of business to be transacted or discussed. The posting of the recommended actions does not indicate what action will be taken. The Committee may take any action which it deems to be appropriate on the agenda item and is not limited in any way by the notice of the recommended action. All documents relative to the items referenced in this agenda are available for public inspection at www.octa.net or through the Clerk of the Board’s office at the OCTA Headquarters, 600 South Main Street, Orange, California. AGENDA State Route 91 Advisory Committee Meeting Page 2 of 4 Call to Order Pledge of Allegiance Member Murray 1. Public Comments Special Calendar 2. Election of New State Route 91 Advisory Committee Chairman 3. Election of New State Route 91 Advisory Committee Vice Chairman Consent Calendar (Items 4 through 6) All items on the Consent Calendar are to be approved in one motion unless a Committee Member or a member of the public requests separate action or discussion on a specific item. 4. Approval of Minutes Approval of the minutes of the State Route 91 Advisory Committee meeting of December 5, 2014. 5. 91 Express Lanes Monthly Status Reports Kirk Avila, General Manager of the 91 Express Lanes Orange County Transportation Authority Overview The 91 Express Lanes status reports for the months of November 2014 through April 2015 have been prepared for State Route 91 Advisory Committee review. The reports highlight operational and financial activities. Recommendation Receive and file the 91 Express Lanes Monthly Status Reports for the months of November 2014 through April 2015. AGENDA State Route 91 Advisory Committee Meeting Page 3 of 4 6. 91 Express Lanes Anaheim Facility Lease Renewal Kirk Avila, General Manager of the 91 Express Lanes Orange County Transportation Authority Overview On April 13, 2015, the Orange County Transportation Authority’s Board of Directors approved the extension of the office lease for the 91 Express Lanes office in Anaheim, as well as the addition of 2,639 square feet of office space to allow for expansion. The expansion space will accommodate the extra staff that will be needed when the Riverside County Transportation Commission and the Orange County Transportation Authority commence the joint operations of the toll roads. The leased space accommodates the traffic operations center, data center, and administrative offices. Staff retained the brokerage services of CBRE, Inc. to negotiate with the landlord, Kraemer II Fullerton, LLC, for a 15-year lease extension. A copy of the staff report recommending the lease extension to the Board of Directors is attached. Recommendation Receive and file as an information item. Regular Calendar 7. 2015 State Route 91 Implementation Plan Alison Army, Senior Transportation Analyst, Orange County Transportation Authority Overview The Orange County Transportation Authority annually prepares a long-range plan for improvements along the State Route 91 corridor between State Route 57 and Interstate 15 in Riverside County. The plan includes a listing of potential improvements, preliminary cost estimates, and implementation timeframes. The 2015 State Route 91 Implementation Plan is provided. Recommendation Receive and file as an information item. AGENDA State Route 91 Advisory Committee Meeting Page 4 of 4 Discussion Items 8. 91 Project Update Michael Blomquist, Toll Program Director Riverside County Transportation Commission Project Update of the State Route 91 Corridor Improvement Project to widen the State Route 91 freeway through Corona and to extend the existing 91 Express Lanes. 9. General Manager's Report 10. Committee Members' Reports 11. Closed Session There is no Closed Session scheduled. 12. Adjournment The next regularly scheduled meeting of this Committee will be held at 9:00 a.m. on Friday, August 7, 2015, at the OCTA Headquarters MINUTES State Route 91 Advisory Committee Meeting December 5, 2014 Page 1 of 4 Committee Members Present Michael Hennessey, OCTA, Chairman Berwin Hanna, RCTC, Vice Chairman Al Murray, OCTA Karen Spiegel, RCTC Todd Spitzer, OCTA Tom Tait, OCTA Ryan Chamberlain, Caltrans Dist. 12, Ex-Officio Staff Present Anne Mayer, RCTC, Executive Director Ken Phipps, OCTA, Deputy Chief Executive Officer Kirk Avila, OCTA, General Manager, 91 Express Lanes Laurena Weinert, OCTA, Clerk of the Board Mary Burton, OCTA, Deputy Clerk of the Board Kennard R. Smart, Jr., OCTA, General Counsel Steve DeBaun, RCTC, Legal Counsel Committee Members Absent Kevin Jeffries, RCTC Bob Magee, RCTC Shawn Nelson, OCTA John Tavaglione, RCTC Jeffrey Lalloway, OCTA, Alternate Ron Roberts, RCTC, Alternate Tim Shaw, OCTA, Alternate Ed Graham, SANBAG, Ex-Officio Basem Muallem, Caltrans Dist. 8, Ex-Officio Call to Order The December 5, 2014, regular meeting of the State Route 91 Advisory Committee was called to order by Committee Chairman Hennessey at 9:09 a.m. Pledge of Allegiance Committee Vice Chairman Hanna led in the Pledge of Allegiance. 1. Public Comments No public comments were received. Special Calendar There were no Special Calendar matters. MINUTES State Route 91 Advisory Committee Meeting December 5, 2014 Page 2 of 4 Consent Calendar (Items 2 through 4) 2. Approval of Minutes A motion was made by Committee Vice Chairman Hanna, seconded by Member Murray, and declared passed by those present, to approve minutes of the State Route 91 Advisory Committee meeting of May 30, 2014. 3. 91 Express Lanes Monthly Status Reports A motion was made by Committee Vice Chairman Hanna, seconded by Member Murray, and declared passed by those present, to receive and file the 91 Express Lanes Monthly Status Reports for the months of April 2014 through October 2014. 4. Fiscal Year 2013-14 91 Express Lanes Annual Financial Statements A motion was made by Committee Vice Chairman Hanna, seconded by Member Murray, and declared passed by those present, to receive and file the Fiscal Year 2013-14 91 Express Lanes Annual Financial Statements. Regular Calendar 5. 91 Express Lanes 2014 Customer Satisfaction Survey Results Stella Lin, Orange County Transportation Authority (OCTA) Manager of Marketing, provided opening comments that since OCTA purchased the 91 Express Lanes in 2003 a customer satisfaction survey has been conducted periodically. Ms. Lin introduced Doctor Tim McLarney, President of True North Research, who presented the purpose, methodology, overall customer satisfaction, and trends data of the study. Following a lengthy discussion, no action was taken on this receive and file information item. MINUTES State Route 91 Advisory Committee Meeting December 5, 2014 Page 3 of 4 Discussion Items 6. State Route 241/State Route 91 Study Update Kia Mortazavi, OCTA Executive Director of Planning, provided opening comments that there is a State Route 91 implementation plan and one of the projects included in the plan is the State Route (SR) 241/SR-91 toll-to-toll connector project. Mr. Mortazavi introduced Mike Chesney from RBF consulting; who presented the SR-241/SR-91 proposed toll-to-toll connector project environmental review update that included the following: • Overall location map; • Study area; • Overview of work-to-date; • Design Option 2; • Work-in-progress; and • Upcoming tasks/anticipated schedules. David Lowe, Transportation Corridor Agencies (TCA) Acting Chief Engineer, reported that the Foothill/Eastern TCA Board will meet next week to discuss the amendment for extra work on the preliminary engineering and the environment document to the consulting services and cooperative agreement for the SR-241/SR-91 toll-to-toll connector project. A discussion ensued on the matter. 7. General Manager’s Report Kirk Avila, General Manager of the 91 Express Lanes, reported that: • July through November 2014, the traffic was up by 2.8 percent and revenues up by 5.8 percent. • On December 2, 2014, a big-rig truck was hanging over the eastbound SR-91 overpass above the northbound SR-55 traffic. At the request of the California Highway Patrol and Caltrans, the eastbound 91 Express Lanes were opened to provide traffic relief. • The 91 Express Lanes’ customer assistance patrol, which is part of the operations contract with Cofiroute provided support for the December 2nd big-rig truck incident. MINUTES State Route 91 Advisory Committee Meeting December 5, 2014 Page 4 of 4 7. (Continued) • The monthly meetings with OCTA and Riverside County Transportation Commission staff continue, in order to discuss the construction planning and operational concerns of the express lanes extension into Riverside County. Kenneth Phipps, OCTA Deputy Chief Executive Officer, acknowledged that after 40 years with the Orange County Transit District/OCTA that Kennard R. Smart, OCTA’s General Counsel, would retire and thanked him for his many years of service. Committee Chairman Hennessey thanked Mr. Smart for his remarkable years of service. 8. Committee Members’ Reports There were no Committee Members' reports. 9. Closed Session A Closed Session was not conducted at this meeting. 10. Adjournment The meeting adjourned at 10:20 a.m. The next regularly scheduled meeting of this Committee will be held at 9:00 a.m. on Friday, March 6, 2015, at: City of Corona – City Hall 400 South Vicentia Avenue Council Chambers – First Floor Corona, California ATTEST Laurena Weinert Clerk of the Board Michael Hennessey Committee Chairman ORANGE COUNTY TRANSPORTATION AUTHORITY 91 Express Lanes Monthly Status Reports Staff Report Orange County Transportation Authority 550 South Main Street / P.O. Box 14184 / Orange / California 92863-1584 / (714) 560-OCTA (6282) May 29, 2015 To: State Route 91 Advisory Committee From: Kirk Avila, General Manager, 91 Express Lanes Subject: 91 Express Lanes Monthly Status Reports Overview The 91 Express Lanes status reports for the months of November 2014 through April 2015 have been prepared for State Route 91 Advisory Committee review. The reports highlight operational and financial activities. Recommendation Receive and file the 91 Express Lanes Monthly Status Reports for the months of November 2014 through April 2015. Background Monthly status reports are prepared to document 91 Express Lanes activity and are provided for State Route 91 Advisory Committee review. Discussion The November 2014 status report for the 91 Express Lanes is provided in Attachment A. In November 2014, traffic volume in the 91 Express Lanes increased 3.2 percent over the same period in 2013 and gross potential toll revenue increased by 4.9 percent as compared to the prior year. The December 2014 status report for the 91 Express Lanes is provided in Attachment B. In December 2014, traffic volume in the 91 Express Lanes increased 6.4 percent and gross potential toll revenue increased by 8.7 percent as compared to the prior year. The January 2015 status report is provided in Attachment C. In January 2015, traffic volume increased by 5.2 percent over the same period in 2014 and gross potential toll revenue increased by 6.2 percent. 91 Express Lanes Monthly Status Reports Page 2 The February 2015 status report for the 91 Express Lanes is provided in Attachment D. In February 2015 traffic volume increased by 11.9 percent over the same period in 2014 and gross potential toll revenue increased by 13.8 percent. The March 2015 status report for the 91 Express Lanes is provided in Attachment E. As compared to the same period last year, in March 2015 traffic volume and gross potential toll revenue increased by 10.7 percent and 13.4 percent, respectively. The April 2015 status report is provided in Attachment F. In April 2015, traffic volume increased by 11.9 percent and gross potential toll revenue increased by 14.2 percent when compared to the same period last year. Fiscal year 2014-15 year-to-date (YTD) traffic volume and toll revenue as of the end of April 2015 increased when compared to the prior year, with YTD traffic volume increasing by 6 percent and YTD potential toll revenue up by 8.5 percent. Staff will continue to closely monitor traffic and revenue data and report back to the State Route 91 Advisory Committee regularly. Summary The 91 Express Lanes status report for the months of November 2014 through April 2015 are provided for review. The report highlights operational and financial activities. Attachments A. 91 Express Lanes Status Report – As of November 30, 2014 B. 91 Express Lanes Status Report – As of December 31, 2014 C. 91 Express Lanes Status Report – As of January 31, 2015 D. 91 Express Lanes Status Report – As of February 28, 2015 E. 91 Express Lanes Status Report – As of March 31, 2015 F. 91 Express Lanes Status Report – As of April 30, 2015 ORANGE COUNTY TRANSPORTATION AUTHORITY 91 Express Lanes Monthly Status Reports Attachment A ATTACHMENT A Orange County Transportation Authority SSttaattuuss RReeppoorrtt NNoovveemmbbeerr 22001144 As of November 30, 2014 2 . . . . . . . . . Operations Overview Traffic and Revenue Statistics Total traffic volume on the 91 Express Lanes for November 2014 was 998,480. This represents a daily average of 33,283. This is a 3.2% increase in total traffic volume from the same period last year when traffic levels totaled 967,135. Potential toll revenue for the month was $2,987,686 which represents an increase of 4.9% from the prior year’s total of $2,847,545. Carpool percentage for the month was 23.88% as compared to the previous year’s rate of 24.45%. Month-to-date traffic and revenue data are summarized in the table below. The following trip and revenue statistics tables represent all trips taken on the 91 Express Lanes and associated potential revenue for the month of November 2014. Current Month-to-Date (MTD) as of November 30, 2014 Trips Nov-14 MTD Actual Stantec MTD Projected # Variance % Variance Nov-13 MTD Actual Yr-to-Yr % Variance Full Toll Lanes 760,030 733,168 26,862 3.7%730,666 4.0% 3+ Lanes 238,450 234,792 3,658 1.6%236,469 0.8% Total Gross Trips 998,480 967,959 30,521 3.2%967,135 3.2% Revenue Full Toll Lanes $2,935,341 $2,871,018 $64,323 2.2%$2,790,096 5.2% 3+ Lanes $52,345 $60,047 ($7,701)(12.8%)$57,449 (8.9%) Total Gross Revenue $2,987,686 $2,931,065 $56,622 1.9%$2,847,545 4.9% Average Revenue per Trip Average Full Toll Lanes $3.86 $3.92 ($0.06)(1.5%)$3.82 1.0% Average 3+ Lanes $0.22 $0.26 ($0.04)(15.4%)$0.24 (8.3%) Average Gross Revenue $2.99 $3.03 ($0.04)(1.3%)$2.94 1.7% 3 . . . . . . . . . The 2015 fiscal year-to-date (YTD) traffic volume is 2.8% higher than the same period last year. The 2015 fiscal year-to-date revenue is 5.8% higher than for the same period last year. Year-to- date average revenue per-trip is $3.01. Fiscal year-to-date traffic and revenue data are summarized in the table below. The following trip and revenue statistics tables represent all trips taken on the 91 Express Lanes and associated potential revenue for the months of July 2014 through November 2014. FY 2014-15 to Date as of November 30, 2014 Trips FY 2014-15 YTD Actual Stantec YTD Projected # Variance % Variance FY 2013-14 YTD Actual Yr-to-Yr % Variance Full Toll Lanes 4,092,019 3,960,851 131,168 3.3%3,936,067 4.0% 3+ Lanes 1,256,897 1,275,537 (18,640)(1.5%)1,269,130 (1.0%) Total Gross Trips 5,348,916 5,236,388 112,528 2.1%5,205,197 2.8% Revenue Full Toll Lanes $15,752,412 $15,322,371 $430,041 2.8%$14,859,470 6.0% 3+ Lanes $327,937 $354,307 ($26,370)(7.4%)$343,711 (4.6%) Total Gross Revenue $16,080,349 $15,676,678 $403,671 2.6%$15,203,181 5.8% Average Revenue per Trip Average Full Toll Lanes $3.85 $3.87 ($0.02)(0.5%)$3.78 1.9% Average 3+ Lanes $0.26 $0.28 ($0.02)(7.1%)$0.27 (3.7%) Average Gross Revenue $3.01 $2.99 $0.02 0.7%$2.92 3.1% 4 . . . . . . . . . Traffic and Revenue Summary The chart below reflects the total trips breakdown between Full Toll trips and HOV3+ trips for FY 2014-15 on a monthly basis. 817,881 840,946 801,520 871,642 760,030 281,839 272,603 226,399 237,606 238,450 175,000 350,000 525,000 700,000 875,000 1,050,000 1,225,000 1,400,000 Jul-14 Aug-14 Sep-14 Oct-14 Nov-14 Dec-14 Jan-15 Feb-15 Mar-15 Apr-15 May-15 Jun-15 Vo l u m e Month FY 2014-15 Traffic Volume Overview Full Toll Lanes 3+ Lanes The chart below reflects the gross potential revenue breakdown between Full Toll trips and HOV3+ trips for FY 2014-15 on a monthly basis. 3,110,279 3,217,298 3,072,117 3,417,377 2,935,341 75,225 66,153 60,896 73,318 52,345 $2,500,000 $2,700,000 $2,900,000 $3,100,000 $3,300,000 $3,500,000 $3,700,000 Jul-14 Aug-14 Sep-14 Oct-14 Nov-14 Dec-14 Jan-15 Feb-15 Mar-15 Apr-15 May-15 Jun-15 Re v e n u e Month FY 2014-15 Revenue Summary Full Toll Lanes 3+ Lanes 5 . . . . . . . . . Peak traffic hour in the eastbound direction reached or exceeded 90% or more of defined capacity fourteen times during the month of November 2014. As demonstrated on the next chart, westbound peak hour traffic volumes top out at 63% of defined capacity. EASTBOUND PEAK-HOUR VOLUMES EASTBOUND WEEKDAY PEAK VOLUME: PM Time Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap. 1400 - 1500 $4.55 238 1,733 51%$4.55 270 1,826 54%$4.55 264 1,993 59%$4.70 266 2,131 63%$3.10 394 2,951 87% 1500 - 1600 $4.90 457 2,701 79%$3.70 489 3,077 91%$3.95 476 3,079 91%$4.60 493 3,111 92%$9.85 510 2,878 85% 1600 - 1700 $4.70 438 3,042 89%$5.95 429 2,978 88%$7.20 445 2,961 87%$9.50 461 2,889 85%$9.65 491 2,774 82% 1700 - 1800 $4.85 422 2,951 87%$5.40 471 2,929 86%$6.70 463 2,993 88%$8.80 452 3,046 90%$6.20 496 2,916 86% 1800 - 1900 $4.90 505 2,740 81%$3.60 579 3,028 89%$3.60 589 2,978 88%$4.40 549 2,992 88%$5.80 562 2,780 82% 1900 - 2000 $3.45 324 1,376 40%$3.45 342 1,717 51%$3.45 353 1,715 50%$5.00 388 1,845 54%$5.45 431 1,853 55% PM Time Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap. 1400 - 1500 $4.55 319 1,775 52%$4.55 348 1,639 48%$4.55 284 2,040 60%$4.70 282 2,172 64%$3.10 362 2,865 84% 1500 - 1600 $4.90 530 2,679 79%$3.70 570 2,639 78%$3.95 461 3,070 90%$4.60 473 3,099 91%$9.85 566 3,042 89% 1600 - 1700 $4.70 472 3,085 91%$5.95 448 2,559 75%$7.20 430 3,133 92%$9.50 474 3,020 89%$9.65 452 2,928 86% 1700 - 1800 $4.85 457 2,729 80%$5.40 514 2,651 78%$6.70 540 3,273 96%$8.80 454 2,970 87%$6.20 486 2,921 86% 1800 - 1900 $4.90 498 2,412 71%$3.60 542 2,158 63%$3.60 465 2,570 76%$4.40 575 2,981 88%$5.80 573 2,774 82% 1900 - 2000 $3.45 361 1,332 39%$3.45 364 1,176 35%$3.45 333 1,512 44%$5.00 367 1,676 49%$5.45 375 1,727 51% PM Time Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap. 1400 - 1500 $4.55 205 1,719 51%$4.55 240 1,863 55%$4.55 242 1,915 56%$4.70 226 2,049 60%$3.10 334 2,795 82% 1500 - 1600 $4.90 452 2,845 84%$3.70 463 3,042 89%$3.95 471 3,106 91%$4.60 445 3,094 91%$9.85 545 2,999 88% 1600 - 1700 $4.70 423 3,084 91%$5.95 410 2,813 83%$7.20 427 2,921 86%$9.50 488 3,021 89%$9.65 458 2,851 84% 1700 - 1800 $4.85 368 2,812 83%$5.40 505 3,264 96%$6.70 405 2,864 84%$8.80 472 2,959 87%$6.20 447 2,874 85% 1800 - 1900 $4.90 385 1,900 56%$3.60 519 2,853 84%$3.60 547 2,823 83%$4.40 557 3,016 89%$5.80 505 2,650 78% 1900 - 2000 $3.45 272 1,413 42%$3.45 333 1,525 45%$3.45 434 2,092 62%$5.00 341 1,557 46%$5.45 401 1,632 48% PM Time Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap. 1400 - 1500 $4.55 279 1,740 51%$4.55 365 2,225 65%$6.60 522 3,023 89%$4.70 498 1,318 39%$4.35 270 954 28% 1500 - 1600 $4.90 501 2,830 83%$3.70 544 2,931 86%$7.55 497 2,780 82%$4.35 415 1,077 32%$4.35 305 1,050 31% 1600 - 1700 $4.70 459 2,887 85%$5.95 471 2,803 82%$7.55 534 2,846 84%$4.35 395 1,024 30%$4.35 308 1,023 30% 1700 - 1800 $4.85 431 2,792 82%$5.40 508 3,046 90%$7.55 412 2,089 61%$4.35 503 1,224 36%$4.35 327 1,053 31% 1800 - 1900 $4.90 584 2,827 83%$3.60 551 2,989 88%$5.40 460 1,885 55%$4.70 601 1,249 37%$4.35 317 808 24% 1900 - 2000 $3.45 392 1,665 49%$3.45 585 2,519 74%$5.15 367 1,402 41%$4.70 684 1,392 41%$4.35 236 618 18% Monday 11/03/14 Tuesday 11/04/14 Wednesday 11/05/14 Thursday 11/06/14 Friday 11/07/14 Monday 11/10/14 Tuesday 11/11/14 Wednesday 11/12/14 Thursday 11/13/14 Friday 11/14/14 Monday 11/17/14 Tuesday 11/18/14 Wednesday 11/19/14 Thursday 11/20/14 Friday 11/21/14 Monday 11/24/14 Tuesday 11/25/14 Wednesday 11/26/14 Thursday 11/27/14 Friday 11/28/14 6 . . . . . . . . . WESTBOUND PEAK-HOUR VOLUMES AM Time Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap. 0400 - 0500 $2.70 295 916 27%$2.70 342 915 27%$2.70 316 880 26%$2.70 323 886 26%$2.70 317 832 24% 0500 - 0600 $4.35 560 1,985 58%$4.35 580 2,012 59%$4.35 606 1,988 58%$4.35 607 1,959 58%$4.15 507 1,771 52% 0600 - 0700 $4.55 462 1,986 58%$4.55 506 2,158 63%$4.55 515 2,148 63%$4.55 515 2,109 62%$4.35 473 1,909 56% 0700 - 0800 $5.05 357 1,817 53%$5.05 346 1,762 52%$5.05 353 1,714 50%$5.05 389 1,796 53%$4.90 344 1,772 52% 0800 - 0900 $4.55 209 1,761 52%$4.55 211 1,650 49%$4.55 228 1,752 52%$4.55 216 1,712 50%$4.35 183 1,499 44% 0900 - 1000 $3.60 184 1,593 47%$3.60 186 1,650 49%$3.60 177 1,584 47%$3.60 178 1,606 47%$3.60 162 1,133 33% AM Time Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap. 0400 - 0500 $2.70 325 903 27%$2.70 249 665 20%$2.70 336 959 28%$2.70 340 931 27%$2.70 282 807 24% 0500 - 0600 $4.35 531 1,822 54%$4.35 465 1,625 48%$4.35 586 1,993 59%$4.35 587 1,962 58%$4.15 557 1,861 55% 0600 - 0700 $4.55 424 1,907 56%$4.55 309 1,329 39%$4.55 529 2,098 62%$4.55 520 2,081 61%$4.35 452 1,924 57% 0700 - 0800 $5.05 322 1,611 47%$5.05 232 1,066 31%$5.05 369 1,867 55%$5.05 353 1,834 54%$4.90 363 1,728 51% 0800 - 0900 $4.55 265 1,546 45%$4.55 268 1,085 32%$4.55 216 1,698 50%$4.55 220 1,761 52%$4.35 182 1,444 42% 0900 - 1000 $3.60 295 1,615 48%$3.60 312 1,274 37%$3.60 185 1,577 46%$3.60 179 1,477 43%$3.60 148 1,194 35% AM Time Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap. 0400 - 0500 $2.70 325 934 27%$2.70 306 897 26%$2.70 310 865 25%$2.70 309 871 26%$2.70 271 764 22% 0500 - 0600 $4.35 525 1,871 55%$4.35 538 1,769 52%$4.35 555 1,898 56%$4.35 583 1,915 56%$4.15 523 1,794 53% 0600 - 0700 $4.55 500 2,001 59%$4.55 513 2,113 62%$4.55 478 1,994 59%$4.55 477 2,055 60%$4.35 449 1,907 56% 0700 - 0800 $5.05 361 1,799 53%$5.05 362 1,810 53%$5.05 353 1,761 52%$5.05 368 1,853 55%$4.90 309 1,789 53% 0800 - 0900 $4.55 169 1,559 46%$4.55 176 1,525 45%$4.55 200 1,540 45%$4.55 201 1,720 51%$4.35 190 1,346 40% 0900 - 1000 $3.60 147 1,428 42%$3.60 173 1,126 33%$3.60 161 1,467 43%$3.60 191 1,592 47%$3.60 160 1,125 33% AM Time Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap. 0400 - 0500 $2.70 313 900 26%$2.70 282 795 23%$2.70 275 787 23%$1.45 14 33 1%$1.45 49 131 4% 0500 - 0600 $4.35 528 1,822 54%$4.35 526 1,793 53%$4.55 521 1,667 49%$1.45 19 64 2%$1.45 91 268 8% 0600 - 0700 $4.55 437 1,846 54%$4.55 431 1,895 56%$4.70 298 1,345 40%$1.45 24 76 2%$2.25 71 271 8% 0700 - 0800 $5.05 321 1,694 50%$5.05 312 1,633 48%$5.15 321 1,575 46%$1.45 34 111 3%$2.70 82 336 10% 0800 - 0900 $4.55 273 1,644 48%$4.55 269 1,509 44%$5.15 259 1,298 38%$1.45 93 246 7%$2.70 101 416 12% 0900 - 1000 $3.60 282 1,423 42%$3.60 282 1,426 42%$4.70 230 1,032 30%$2.25 199 512 15%$3.45 178 566 17% Monday 11/03/14 Tuesday 11/04/14 Wednesday 11/05/14 Thursday 11/06/14 Friday 11/07/14 Monday 11/10/14 Tuesday 11/11/14 Wednesday 11/12/14 Thursday 11/13/14 Friday 11/14/14 Monday 11/17/14 Tuesday 11/18/14 Wednesday 11/19/14 Monday 11/24/14 Tuesday 11/25/14 Wednesday 11/26/14 Thursday 11/27/14 Friday 11/28/14 Thursday 11/20/14 Friday 11/21/14 7 . . . . . . . . . Performance Measures Nov-14 Performance CUSTOMER SERVICE Call Wait Time Monthly Not to exceed 120 seconds 1:34 Abandon Rate Monthly No more than 4.0% 3.0% Customer Satisfaction Monthly At least 75 outbound calls 75 Convert Violators to Customers Quarterly 8% or more #N/A Convert Violators to Customers Annually 10% or more #N/A VIOLATION PROCESSING Response Time Monthly Within 2 business days of receipt 1.0 CUSA Violation Collection Rate Quarterly 70% or more 74% CUSA Violation Collection Rate Annually 74% or more 76% TRAFFIC OPERATIONS Initial & Secondary Reviews Monthly Equal to or less than 15 days 1.2 *Plate Misread Errors Monthly Equal to or less than 0.4% 0.05% CAS Response Time Monthly 0:20 (minutes) per call 0:08 ACCOUNTING Exceptions Monthly No more than 3 0 INFORMATION TECHNOLOGY Back-office System Uptime Monthly 99% Availability 100% Network Uptime Monthly 99% Availability 100% CUSA = Cofiroute USA; CAS = Customer Assistance Specialists * Plate Misread Error performance is current after a 60-day hold-back period; therefore, percentage reported here is for 2 months prior to the month of this report. REPORTING REQUIREMENT Reporting Period PERFORMANCE STANDARD Incoming Call Activity FY Total Calls % of Total Total Calls % of Total Average Representatives Answered 17,695 64.6%21,974 67.9%20,793 IVR Answered 7,052 25.8%7,785 24.1%7,970 *Abandoned Calls = or >20 seconds 826 3.0%475 1.5%889 **Abandoned Calls - all others 1,798 6.6%2,113 6.5%2,062 Total Incoming Calls:27,371 32,347 31,715 *This data is used in the Abandoned Calls performance measure. ** This data represents all IVR abandons and abandons outside the performance measure threshold. October-14November-14 INCOMING CALL VOLUME Transponder Distribution Status Tags % of Total Tags % of Total Issued To New Accounts 589 29.0%795 30.6%818 31.3% Additional Tags to Existing Accounts 502 24.7%633 24.3%609 23.3% Replacement Transponders 941 46.3%1,173 45.1%1,190 45.5% Total Issued 2,032 2,601 2,617 Returned Account Closures 553 31.3%464 25.9%458 25.5% Accounts Downsizing 200 11.3%198 11.1%191 10.7% Defective Transponders 1,012 57.3%1,129 63.0%1,144 63.8% Total Returned 1,765 1,791 1,793 FY 2014-15TRANSPONDER DISTRIBUTION November-14 October-14 Average To-Date 8 . . . . . . . . . At the end of November 2014, the 91 Express Lanes had 114,754 active customer accounts, with 173,371 transponders assigned to those accounts. Number of Accounts by Fiscal Year As of November 30, 2014 106,280 113,263 118,416 119,992 117,888 114,556 114,138 112,584 112,473 112,929 113,672 114,754 95,000 100,000 105,000 110,000 115,000 120,000 125,000 Fiscal Year Operational Highlights On-road Operations Customer Assistance Specialists (CAS) responded to 81 calls during November. The CAS team received 68 calls to assist disabled vehicles and 6 calls to remove debris. There were 5 accidents in the Express Lanes and 2 accidents in the general-purpose lanes the CAS provided assistance to. 9 . . . . . . . . . Financial Highlights 91 Express Lanes Operating Statement Description Actual (1)Budget (1)Dollar $Percent (%) Operating revenues: Toll revenue 15,055,309.36 15,151,450.00$ (96,140.64)$ (0.6) Fee revenue 3,187,541.66 2,843,963.00 343,578.66 12.1 Total operating revenues 18,242,851.02 17,995,413.00 247,438.02 1.4 Operating expenses: Contracted services 3,312,655.46 3,514,475.00 201,819.54 5.7 Administrative fee 954,292.10 902,910.00 (51,382.10) (5.7) Other professional services 412,443.84 795,304.00 382,860.16 48.1 Credit card processing fees 349,231.73 393,469.00 44,237.27 11.2 Toll road account servicing 191,347.19 175,020.00 (16,327.19) (9.3) Other insurance expense 148,280.44 263,750.00 115,469.56 43.8 Toll road maintenance supply repairs 36,792.75 96,630.00 59,837.25 61.9 Patrol services 192,909.95 206,170.00 13,260.05 6.4 Building equipment repairs and maint 164,321.95 278,686.00 114,364.05 41.0 Other services 10,600.00 8,250.00 (2,350.00) (28.5) Utilities 6,418.31 8,330.00 1,911.69 22.9 Office expense 12,531.99 18,455.00 5,923.01 32.1 Bad debt expense - - - N/A Miscellaneous (2)10,700.60 41,802.00 31,101.40 74.4 Leases 135,936.01 166,600.00 30,663.99 18.4 Total operating expenses 5,938,462.32 6,869,851.00 931,388.68 13.6 Depreciation and amortization (3)1,529,317.23 - (1,529,317.23) N/A Operating income (loss)10,775,071.47 11,125,562.00 (350,490.53) (3.2) Nonoperating revenues (expenses): Interest income 236,489.57 319,114.00 (82,624.43) (25.9) Investment gain on derivative instrument - - - N/A Interest expense (2,467,385.05) (2,456,145.00) (11,240.05) (0.5) Other 9,093.09 - 9,093.09 N/A Total nonoperating revenues (expenses)(2,221,802.39) (2,137,031.00) (84,771.39) (4.0) Transfers in - - - N/A Transfers out - - - N/A Net income (loss)8,553,269.08$ 8,988,531.00$ (435,261.92)$ (4.8) ¹Actual amounts are accounted for on the accrual basis of accounting in an enterprise fund. Budget amounts are accounted for on a modified accrual basis of accounting. ²Miscellaneous expenses include: Bond Insurance Costs, Bank Service Charge, Transponder Materials. ³Depreciation and amortization are not budgeted items. YTD as of November 30, 2014 YTD Variance Capital Asset Activity During the five months ending November 30, 2014, capital asset activities included $16,468 for the purchase of support equipment, $41,614 for the purchase of computer equipment, and $122,610 for the purchase of transponders. ORANGE COUNTY TRANSPORTATION AUTHORITY 91 Express Lanes Monthly Status Reports Attachment B ATTACHMENT B Orange County Transportation Authority SSttaattuuss RReeppoorrtt DDeecceemmbbeerr 22001144 As of December 31, 2014 2 . . . . . . . . . Operations Overview Traffic and Revenue Statistics Total traffic volume on the 91 Express Lanes for December 2014 was 1,046,735. This represents a daily average of 33,766. This is a 6.4% increase in total traffic volume from the same period last year when traffic levels totaled 984,128. Potential toll revenue for the month was $3,096,173 which represents an increase of 8.7% from the prior year’s total of $2,847,909. Carpool percentage for the month was 23.7% as compared to the previous year’s rate of 25.3%. Month-to-date traffic and revenue data are summarized in the table below. The following trip and revenue statistics tables represent all trips taken on the 91 Express Lanes and associated potential revenue for the month of December 2014. Current Month-to-Date (MTD) as of December 31, 2014 Trips Dec-14 MTD Actual Stantec MTD Projected #Variance %Variance Dec-13 MTD Actual Yr-to-Yr % Variance Full Toll Lanes 798,679 727,224 71,455 9.8%735,156 8.6% 3+ Lanes 248,056 256,877 (8,821)(3.4%)248,972 (0.4%) Total Gross Trips 1,046,735 984,100 62,635 6.4%984,128 6.4% Revenue Full Toll Lanes $3,035,721 $2,832,143 $203,578 7.2%$2,780,627 9.2% 3+ Lanes $60,452 $70,502 ($10,050)(14.3%)$67,282 (10.2%) Total Gross Revenue $3,096,173 $2,902,645 $193,528 6.7%$2,847,909 8.7% Average Revenue per Trip Average Full Toll Lanes $3.80 $3.89 ($0.09)(2.3%)$3.78 0.5% Average 3+ Lanes $0.24 $0.27 ($0.03)(11.1%)$0.27 (11.1%) Average Gross Revenue $2.96 $2.95 $0.01 0.3%$2.89 2.4% 3 . . . . . . . . . The 2015 fiscal year-to-date (YTD) traffic volume is 3.3% higher than the same period last year. The 2015 fiscal year-to-date revenue is 6.2% higher than for the same period last year. Year-to- date average revenue per-trip is $3.00. Fiscal year-to-date traffic and revenue data are summarized in the table below. The following trip and revenue statistics tables represent all trips taken on the 91 Express Lanes and associated potential revenue for the months of July 2014 through December 2014. FY 2014-15 to Date as of December 31, 2014 Trips FY 2014-15 YTD Actual Stantec YTD Projected #Variance %Variance FY 2013-14 YTD Actual Yr-to-Yr % Variance Full Toll Lanes 4,890,698 4,688,074 202,624 4.3%4,671,223 4.7% 3+ Lanes 1,504,953 1,532,413 (27,460)(1.8%)1,518,102 (0.9%) Total Gross Trips 6,395,651 6,220,488 175,163 2.8%6,189,325 3.3% Revenue Full Toll Lanes $18,788,133 $18,154,514 $633,619 3.5%$17,640,097 6.5% 3+ Lanes $388,389 $424,810 ($36,420)(8.6%)$410,993 (5.5%) Total Gross Revenue $19,176,522 $18,579,323 $597,199 3.2%$18,051,091 6.2% Average Revenue per Trip Average Full Toll Lanes $3.84 $3.87 ($0.03)(0.8%)$3.78 1.6% Average 3+ Lanes $0.26 $0.28 ($0.02)(7.1%)$0.27 (3.7%) Average Gross Revenue $3.00 $2.99 $0.01 0.3%$2.92 2.7% 4 . . . . . . . . . Traffic and Revenue Summary The chart below reflects the total trips breakdown between Full Toll trips and HOV3+ trips for FY 2014-15 on a monthly basis. 817,881 840,946 801,520 871,642 760,030 798,679 281,839 272,603 226,399 237,606 238,450 248,056 175,000 350,000 525,000 700,000 875,000 1,050,000 1,225,000 1,400,000 Jul-14 Aug-14 Sep-14 Oct-14 Nov-14 Dec-14 Jan-15 Feb-15 Mar-15 Apr-15 May-15 Jun-15 Vo l u m e Month FY 2014-15 Traffic Volume Overview Full Toll Lanes 3+ Lanes The chart below reflects the gross potential revenue breakdown between Full Toll trips and HOV3+ trips for FY 2014-15 on a monthly basis. 3,110,279 3,217,298 3,072,117 3,417,377 2,935,341 3,035,721 75,225 66,153 60,896 73,318 52,345 60,452 $2,500,000 $2,700,000 $2,900,000 $3,100,000 $3,300,000 $3,500,000 $3,700,000 Jul-14 Aug-14 Sep-14 Oct-14 Nov-14 Dec-14 Jan-15 Feb-15 Mar-15 Apr-15 May-15 Jun-15 Re v e n u e Month FY 2014-15 Revenue Summary Full Toll Lanes 3+ Lanes 5 . . . . . . . . . Peak traffic hour in the eastbound direction reached or exceeded 90% or more of defined capacity five times during the month of December 2014. As demonstrated on the next chart, westbound peak hour traffic volumes top out at 60% of defined capacity. EASTBOUND PEAK-HOUR VOLUMES PM Time Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap. 1400 - 1500 $4.55 202 1,579 46%$4.55 194 1,647 48%$4.55 224 1,834 54%$4.70 214 1,947 57%$3.10 316 2,764 81% 1500 - 1600 $4.90 453 2,603 77%$3.70 138 1,162 34%$3.95 415 2,775 82%$4.60 450 2,908 86%$9.85 563 3,010 89% 1600 - 1700 $4.70 444 2,955 87%$5.95 16 83 2%$7.20 428 2,939 86%$9.50 415 2,884 85%$9.65 431 2,868 84% 1700 - 1800 $4.85 417 2,758 81%$5.40 0 0 0%$6.70 460 2,811 83%$8.80 459 2,877 85%$6.20 474 2,897 85% 1800 - 1900 $4.90 449 2,377 70%$3.60 206 1,208 36%$3.60 483 2,516 74%$4.40 491 2,747 81%$5.80 473 2,430 71% 1900 - 2000 $3.45 298 1,248 37%$3.45 406 2,190 64%$3.45 296 1,524 45%$5.00 359 1,701 50%$5.45 345 1,584 47% PM Time Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap. 1400 - 1500 $4.55 234 1,722 51%$4.55 214 1,696 50%$4.55 278 1,968 58%$4.70 243 2,088 61%$3.10 317 2,297 68% 1500 - 1600 $4.90 406 2,463 72%$3.70 419 2,919 86%$3.95 411 2,824 83%$4.60 496 3,196 94%$9.85 450 2,309 68% 1600 - 1700 $4.70 455 3,100 91%$5.95 427 2,901 85%$7.20 443 2,656 78%$9.50 449 2,884 85%$9.65 336 2,208 65% 1700 - 1800 $4.85 421 2,890 85%$5.40 488 2,895 85%$6.70 446 2,594 76%$8.80 467 2,862 84%$6.20 359 2,183 64% 1800 - 1900 $4.90 551 2,773 82%$3.60 570 3,045 90%$3.60 437 2,316 68%$4.40 538 2,965 87%$5.80 316 1,581 47% 1900 - 2000 $3.45 341 1,510 44%$3.45 409 2,262 67%$3.45 394 2,088 61%$5.00 387 2,098 62%$5.45 239 1,032 30% PM Time Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap. 1400 - 1500 $4.55 235 1,781 52%$4.55 174 1,804 53%$4.55 264 2,029 60%$4.70 261 2,255 66%$3.10 395 2,940 86% 1500 - 1600 $4.90 449 2,802 82%$3.70 421 2,884 85%$3.95 421 2,753 81%$4.60 477 3,135 92%$9.85 509 2,987 88% 1600 - 1700 $4.70 408 2,914 86%$5.95 447 3,006 88%$7.20 433 2,754 81%$9.50 421 2,878 85%$9.65 487 2,852 84% 1700 - 1800 $4.85 423 2,853 84%$5.40 455 2,964 87%$6.70 436 2,564 75%$8.80 440 2,720 80%$6.20 408 2,603 77% 1800 - 1900 $4.90 540 2,842 84%$3.60 442 2,564 75%$3.60 419 2,202 65%$4.40 480 2,661 78%$5.80 555 2,800 82% 1900 - 2000 $3.45 358 1,651 49%$3.45 254 1,222 36%$3.45 331 1,433 42%$5.00 457 2,074 61%$5.45 440 1,804 53% PM Time Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap. 1400 - 1500 $4.55 348 2,029 60%$4.55 392 2,361 69%$3.10 609 2,968 87%$5.40 609 1,466 43%$4.35 361 1,324 39% 1500 - 1600 $4.90 519 2,906 85%$3.70 501 3,045 90%$9.85 657 2,641 78%$5.40 533 1,217 36%$4.35 375 1,482 44% 1600 - 1700 $4.70 457 2,837 83%$5.95 436 2,830 83%$9.65 608 2,221 65%$5.40 458 999 29%$4.35 352 1,410 41% 1700 - 1800 $4.85 464 2,777 82%$5.40 486 2,902 85%$6.20 635 1,924 57%$5.40 463 1,013 30%$4.35 320 1,201 35% 1800 - 1900 $4.90 580 2,638 78%$3.60 564 2,711 80%$5.80 564 1,699 50%$5.40 534 1,095 32%$4.35 387 1,035 30% 1900 - 2000 $3.45 379 1,651 49%$3.45 446 1,881 55%$5.45 549 1,386 41%$5.40 641 1,167 34%$4.35 313 745 22% PM Time Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap. 1400 - 1500 $4.55 314 1,726 51%$4.55 386 2,110 62%$3.10 413 2,605 77% 1500 - 1600 $4.90 497 2,534 75%$3.70 407 2,517 74%$9.85 495 2,442 72% 1600 - 1700 $4.70 442 2,737 81%$5.95 485 2,672 79%$9.65 429 1,939 57% 1700 - 1800 $4.85 441 2,482 73%$5.40 518 2,909 86%$6.20 376 1,732 51% 1800 - 1900 $4.90 478 2,020 59%$3.60 518 2,486 73%$5.80 355 1,286 38% 1900 - 2000 $3.45 384 1,189 35%$3.45 348 1,313 39%$5.45 345 919 27% Thursday 01/01/15 Friday 01/02/15Monday 12/29/14 Tuesday 12/30/14 Wednesday 12/31/14 Thursday 12/25/14 Friday 12/26/14 Thursday 12/18/14 Friday 12/19/14 Monday 12/22/14 Tuesday 12/23/14 Wednesday 12/24/14 Thursday 12/11/14 Friday 12/12/14 Monday 12/15/14 Tuesday 12/16/14 Wednesday 12/17/14 Thursday 12/04/14 Friday 12/05/14 Monday 12/08/14 Tuesday 12/09/14 Wednesday 12/10/14 Monday 12/01/14 Tuesday 12/02/14 Wednesday 12/03/14 *Tuesday, December 2, 2014:- Due to a big-rig accident on the SR91 eastbound freeway, the CHP requested to use the Express Lanes to move traffic and relieve congestion. The 91 Express Lanes were placed in maintenance mode from 4:11pm to 6:35pm. 6 . . . . . . . . . WESTBOUND PEAK-HOUR VOLUMES AM Time Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap. 0400 - 0500 $2.70 301 903 27%$2.70 315 818 24%$2.70 293 826 24%$2.70 304 833 25%$2.70 272 772 23% 0500 - 0600 $4.35 516 1,716 50%$4.35 551 1,932 57%$4.35 502 1,720 51%$4.35 553 1,909 56%$4.15 511 1,745 51% 0600 - 0700 $4.55 426 1,706 50%$4.55 470 1,876 55%$4.55 482 1,903 56%$4.55 467 1,886 55%$4.35 424 1,745 51% 0700 - 0800 $5.05 351 1,855 55%$5.05 252 1,568 46%$5.05 279 1,651 49%$5.05 301 1,709 50%$4.90 396 1,791 53% 0800 - 0900 $4.55 214 1,722 51%$4.55 160 1,568 46%$4.55 143 1,489 44%$4.55 195 1,539 45%$4.35 193 1,534 45% 0900 - 1000 $3.60 161 1,518 45%$3.60 125 1,179 35%$3.60 118 1,145 34%$3.60 143 1,256 37%$3.60 153 1,242 37% AM Time Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap. 0400 - 0500 $2.70 309 893 26%$2.70 329 877 26%$2.70 324 876 26%$2.70 315 829 24%$2.70 261 734 22% 0500 - 0600 $4.35 535 1,952 57%$4.35 555 1,913 56%$4.35 549 1,824 54%$4.35 547 1,879 55%$4.15 446 1,540 45% 0600 - 0700 $4.55 480 2,023 60%$4.55 520 2,013 59%$4.55 478 2,015 59%$4.55 457 1,971 58%$4.35 305 1,041 31% 0700 - 0800 $5.05 363 1,809 53%$5.05 367 1,823 54%$5.05 375 1,956 58%$5.05 367 1,863 55%$4.90 388 1,786 53% 0800 - 0900 $4.55 210 1,712 50%$4.55 241 1,852 54%$4.55 226 1,698 50%$4.55 216 1,785 53%$4.35 176 1,330 39% 0900 - 1000 $3.60 178 1,576 46%$3.60 166 1,445 43%$3.60 188 1,746 51%$3.60 172 1,471 43%$3.60 121 1,073 32% AM Time Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap. 0400 - 0500 $2.70 303 896 26%$2.70 319 883 26%$2.70 241 697 21%$2.70 319 854 25%$2.70 290 799 24% 0500 - 0600 $4.35 547 1,905 56%$4.35 548 1,876 55%$4.35 512 1,651 49%$4.35 578 1,866 55%$4.15 508 1,781 52% 0600 - 0700 $4.55 480 1,861 55%$4.55 467 1,936 57%$4.55 380 1,642 48%$4.55 478 1,961 58%$4.35 436 1,681 49% 0700 - 0800 $5.05 361 1,834 54%$5.05 288 1,620 48%$5.05 350 1,533 45%$5.05 357 1,804 53%$4.90 351 1,690 50% 0800 - 0900 $4.55 186 1,550 46%$4.55 179 1,438 42%$4.55 209 1,477 43%$4.55 224 1,654 49%$4.35 188 1,373 40% 0900 - 1000 $3.60 171 1,326 39%$3.60 125 1,206 35%$3.60 179 1,683 50%$3.60 177 1,538 45%$3.60 149 1,160 34% AM Time Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap. 0400 - 0500 $2.70 230 650 19%$2.70 291 811 24%$2.70 161 478 14%$1.45 17 30 1%$1.45 77 204 6% 0500 - 0600 $4.35 464 1,612 47%$4.35 542 1,819 54%$4.15 315 1,079 32%$1.45 6 28 1%$1.45 160 504 15% 0600 - 0700 $4.55 393 1,747 51%$4.55 393 1,690 50%$4.35 209 815 24%$1.45 12 39 1%$2.25 101 456 13% 0700 - 0800 $5.05 283 1,580 46%$5.05 234 1,223 36%$4.90 155 697 21%$1.45 26 87 3%$2.70 104 484 14% 0800 - 0900 $4.55 243 1,503 44%$4.55 245 1,332 39%$4.35 148 652 19%$2.70 58 156 5%$2.70 149 533 16% 0900 - 1000 $3.60 266 1,473 43%$3.60 277 1,306 38%$3.60 161 686 20%$2.85 172 393 12%$3.45 223 701 21% AM Time Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap. 0400 - 0500 $2.70 240 693 20%$2.70 235 630 19%$2.70 157 464 14% 0500 - 0600 $4.35 464 1,614 47%$4.35 366 1,213 36%$4.15 343 1,109 33% 0600 - 0700 $4.55 318 1,351 40%$4.55 332 1,380 41%$4.35 209 847 25% 0700 - 0800 $5.05 195 877 26%$5.05 234 1,219 36%$4.90 135 668 20% 0800 - 0900 $4.55 188 1,003 30%$4.55 167 934 27%$4.35 97 641 19% 0900 - 1000 $3.60 262 1,177 35%$3.60 227 1,083 32%$3.60 135 700 21% Friday 01/02/15 Thursday 12/25/14 Thursday 12/18/14 Monday 12/29/14 Tuesday 12/30/14 Wednesday 12/31/14 Thursday 01/01/15 Friday 12/19/14 Monday 12/22/14 Tuesday 12/23/14 Wednesday 12/24/14 Friday 12/26/14 Thursday 12/11/14 Friday 12/12/14 Monday 12/15/14 Tuesday 12/16/14 Wednesday 12/17/14 Thursday 12/04/14 Friday 12/05/14 Monday 12/08/14 Tuesday 12/09/14 Wednesday 12/10/14 Monday 12/01/14 Tuesday 12/02/14 Wednesday 12/03/14 7 . . . . . . . . . Performance Measures Dec-14 Performance CUSTOMER SERVICE Call Wait Time Monthly Not to exceed 120 seconds 1:56 Abandon Rate Monthly No more than 4.0% 3.6% Customer Satisfaction Monthly At least 75 outbound calls 75 Convert Violators to Customers Quarterly 8% or more 20% Convert Violators to Customers Annually 10% or more #N/A VIOLATION PROCESSING Response Time Monthly Within 2 business days of receipt 1.4 CUSA Violation Collection Rate Quarterly 70% or more 75% CUSA Violation Collection Rate Annually 74% or more 76% TRAFFIC OPERATIONS Initial & Secondary Reviews Monthly Equal to or less than 15 days 1.0 *Plate Misread Errors Monthly Equal to or less than 0.4% 0.05% CAS Response Time Monthly 0:20 (minutes) per call 0:07 ACCOUNTING Exceptions Monthly No more than 3 0 INFORMATION TECHNOLOGY Back-office System Uptime Monthly 99% Availability 100% Network Uptime Monthly 99% Availability 99.6% CUSA = Cofiroute USA; CAS = Customer Assistance Specialists * Plate Misread Error performance is current after a 60-day hold-back period; therefore, percentage reported here is for 2 months prior to the month of this report. REPORTING REQUIREMENT Reporting Period PERFORMANCE STANDARD Incoming Call Activity FY Total Calls % of Total Total Calls % of Total Average Representatives Answered 19,658 65.3%17,695 64.6%20,604 IVR Answered 6,981 23.2%7,052 25.8%7,806 *Abandoned Calls = or >20 seconds 1,089 3.6%826 3.0%923 **Abandoned Calls - all others 2,365 7.9%1,798 6.6%2,113 Total Incoming Calls:30,093 27,371 31,445 *This data is used in the Abandoned Calls performance measure. ** This data represents all IVR abandons and abandons outside the performance measure threshold. November-14December-14 INCOMING CALL VOLUME Transponder Distribution Status Tags % of Total Tags % of Total Issued To New Accounts 692 32.0%589 29.0%797 31.4% Additional Tags to Existing Accounts 505 23.3%502 24.7%592 23.3% Replacement Transponders 966 44.7%941 46.3%1,153 45.4% Total Issued 2,163 2,032 2,541 Returned Account Closures 324 21.5%553 31.3%435 25.0% Accounts Downsizing 157 10.4%200 11.3%185 10.6% Defective Transponders 1,025 68.1%1,012 57.3%1,124 64.4% Total Returned 1,506 1,765 1,744 FY 2014-15TRANSPONDER DISTRIBUTION December-14 November-14 Average To-Date 8 . . . . . . . . . At the end of December 2014, the 91 Express Lanes had 114,784 active customer accounts, with 173,531 transponders assigned to those accounts. Number of Accounts by Fiscal Year As of December 31, 2014 Operational Highlights On-road Operations Customer Assistance Specialists (CAS) responded to 147 calls during December. The CAS team received 77 calls to assist disabled vehicles, 11 calls to remove debris, and conducted 39 assists or traffic breaks. There were 13 accidents in the Express Lanes and 7 accidents in the general-purpose lanes the CAS provided assistance to. 9 . . . . . . . . . Financial Highlights 91 Express Lanes Operating Statement Description Actual (1)Budget (1)Dollar $Percent (%) Operating revenues: Toll revenue 17,852,308.93 18,147,099.00$ (294,790.07)$ (1.6) Fee revenue 3,860,846.97 3,231,679.00 629,167.97 19.5 Total operating revenues 21,713,155.90 21,378,778.00 334,377.90 1.6 Operating expenses: Contracted services 3,952,484.56 4,193,370.00 240,885.44 5.7 Administrative fee 1,145,150.52 1,083,546.00 (61,604.52) (5.7) Other professional services 459,456.92 2,079,184.00 1,619,727.08 77.9 Credit card processing fees 415,638.16 468,585.00 52,946.84 11.3 Toll road account servicing 241,404.09 209,280.00 (32,124.09) (15.3) Other insurance expense 177,936.52 333,150.00 155,213.48 46.6 Toll road maintenance supply repairs 42,857.68 114,956.00 72,098.32 62.7 Patrol services 231,491.94 247,404.00 15,912.06 6.4 Building equipment repairs and maint 195,945.31 327,684.00 131,738.69 40.2 Other services 11,250.00 13,900.00 2,650.00 19.1 Utilities 7,754.75 9,996.00 2,241.25 22.4 Office expense 12,908.62 21,246.00 8,337.38 39.2 Bad debt expense - - - N/A Miscellaneous (2)13,419.54 136,818.00 123,398.46 90.2 Leases 135,936.01 199,920.00 63,983.99 32.0 Total operating expenses 7,043,634.62 9,439,039.00 2,395,404.38 25.4 Depreciation and amortization (3)1,834,848.41 - (1,834,848.41) N/A Operating income (loss)12,834,672.87 11,939,739.00 894,933.87 7.5 Nonoperating revenues (expenses): Federal assistance grants - - - N/A Interest income 287,294.60 382,949.00 (95,654.40) (25.0) Investment gain on derivative instrument - - - N/A Interest expense (2,954,705.86) (2,947,374.00) (7,331.86) (0.2) Other 9,093.09 - 9,093.09 N/A Total nonoperating revenues (expenses)(2,658,318.17) (2,564,425.00) (93,893.17) (3.7) Transfers in - - - N/A Transfers out - - - N/A Net income (loss)10,176,354.70$ 9,375,314.00$ 801,040.70$ 8.5 ¹Actual amounts are accounted for on the accrual basis of accounting in an enterprise fund. Budget amounts are accounted for on a modified accrual basis of accounting. ²Miscellaneous expenses include: Bond Insurance Costs, Bank Service Charge, Transponder Materials. ³Depreciation and amortization are not budgeted items. YTD as of December 31, 2014 YTD Variance Capital Asset Activity During the six months ending December 31, 2014, capital asset activities included $16,468 for the purchase of support equipment, $41,614 for the purchase of computer equipment, and $170,592 for the purchase of transponders. ORANGE COUNTY TRANSPORTATION AUTHORITY 91 Express Lanes Monthly Status Reports Attachment C ATTACHMENT C Orange County Transportation Authority SSttaattuuss RReeppoorrtt JJaannuuaarryy 22001155 As of January 31, 2015 2 . . . . . . . . . Operations Overview Traffic and Revenue Statistics Total traffic volume on the 91 Express Lanes for January 2015 was 1,016,483. This represents a daily average of 32,790. This is a 5.2% increase in total traffic volume from the same period last year when traffic levels totaled 966,524. Potential toll revenue for the month was $3,111,297 which represents an increase of 6.2% from the prior year’s total of $2,929,743. Carpool percentage for the month was 22.54% as compared to the previous year’s rate of 23.79%. Month-to-date traffic and revenue data are summarized in the table below. The following trip and revenue statistics tables represent all trips taken on the 91 Express Lanes and associated potential revenue for the month of January 2015. Current Month-to-Date (MTD) as of January 31, 2015 Trips Jan-15 MTD Actual Stantec MTD Projected # Variance % Variance Jan-14 MTD Actual Yr-to-Yr % Variance Full Toll Lanes 787,382 729,004 58,378 8.0%736,570 6.9% 3+ Lanes 229,101 247,725 (18,624)(7.5%)229,954 (0.4%) Total Gross Trips 1,016,483 976,729 39,754 4.1%966,524 5.2% Revenue Full Toll Lanes $3,048,394 $2,866,015 $182,379 6.4%$2,856,181 6.7% 3+ Lanes $62,902 $77,671 ($14,768)(19.0%)$73,562 (14.5%) Total Gross Revenue $3,111,297 $2,943,686 $167,611 5.7%$2,929,743 6.2% Average Revenue per Trip Average Full Toll Lanes $3.87 $3.93 ($0.06)(1.5%)$3.88 (0.3%) Average 3+ Lanes $0.27 $0.31 ($0.04)(12.9%)$0.32 (15.6%) Average Gross Revenue $3.06 $3.01 $0.05 1.7%$3.03 1.0% 3 . . . . . . . . . The 2015 fiscal year-to-date (YTD) traffic volume is 3.6% higher than the same period last year. The 2015 fiscal year-to-date revenue is 6.2% higher than for the same period last year. Year-to- date average revenue per-trip is $3.01. Fiscal year-to-date traffic and revenue data are summarized in the table below. The following trip and revenue statistics tables represent all trips taken on the 91 Express Lanes and associated potential revenue for the months of July 2014 through January 2015. FY 2014-15 to Date as of January 31, 2015 Trips FY 2014-15 YTD Actual Stantec YTD Projected # Variance % Variance FY 2013-14 YTD Actual Yr-to-Yr % Variance Full Toll Lanes 5,678,080 5,417,078 261,002 4.8%5,407,793 5.0% 3+ Lanes 1,734,054 1,780,138 (46,084)(2.6%)1,748,056 (0.8%) Total Gross Trips 7,412,134 7,197,216 214,918 3.0%7,155,849 3.6% Revenue Full Toll Lanes $21,836,527 $21,020,529 $815,999 3.9%$20,496,278 6.5% 3+ Lanes $451,292 $502,480 ($51,189)(10.2%)$484,556 (6.9%) Total Gross Revenue $22,287,819 $21,523,009 $764,810 3.6%$20,980,834 6.2% Average Revenue per Trip Average Full Toll Lanes $3.85 $3.88 ($0.03)(0.8%)$3.79 1.6% Average 3+ Lanes $0.26 $0.28 ($0.02)(7.1%)$0.28 (7.1%) Average Gross Revenue $3.01 $2.99 $0.02 0.7%$2.93 2.7% 4 . . . . . . . . . Traffic and Revenue Summary The chart below reflects the total trips breakdown between Full Toll trips and HOV3+ trips for FY 2014-15 on a monthly basis. The chart below reflects the gross potential revenue breakdown between Full Toll trips and HOV3+ trips for FY 2014-15 on a monthly basis. 5 . . . . . . . . . Peak traffic hour in the eastbound direction reached or exceeded 90% or more of defined capacity sixteen times during the month of January 2015. As demonstrated on the next chart, westbound peak hour traffic volumes top out at 62% of defined capacity. EASTBOUND PEAK-HOUR VOLUMES PM Time Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap. 1400 - 1500 $4.55 194 500 15%$4.35 275 1,350 40% 1500 - 1600 $4.55 198 503 15%$4.35 343 1,522 45% 1600 - 1700 $4.55 214 510 15%$4.35 326 1,558 46% 1700 - 1800 $4.55 232 533 16%$4.35 391 1,556 46% 1800 - 1900 $4.55 257 545 16%$4.35 371 1,214 36% 1900 - 2000 $4.10 311 543 16%$4.35 325 845 25% PM Time Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap. 1400 - 1500 $4.55 262 1,609 47%$4.55 273 1,785 53%$4.55 266 1,861 55%$4.70 309 1,995 59%$3.10 380 3,059 90% 1500 - 1600 $4.90 519 2,726 80%$3.70 432 2,595 76%$3.95 531 3,214 95%$4.60 492 3,012 89%$9.85 563 2,913 86% 1600 - 1700 $4.70 430 2,936 86%$5.95 391 2,632 77%$7.20 524 3,126 92%$9.50 465 2,896 85%$9.65 468 2,773 82% 1700 - 1800 $4.85 443 2,923 86%$5.40 485 2,961 87%$6.70 530 3,048 90%$8.80 525 3,049 90%$6.20 520 3,003 88% 1800 - 1900 $4.90 577 2,764 81%$3.60 539 2,844 84%$3.60 555 2,764 81%$4.40 636 3,041 89%$5.80 670 2,971 87% 1900 - 2000 $3.45 313 1,282 38%$3.45 559 2,608 77%$3.45 398 1,548 46%$5.00 372 1,553 46%$5.45 416 1,704 50% PM Time Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap. 1400 - 1500 $4.55 231 1,699 50%$4.55 207 1,754 52%$4.55 236 1,839 54%$4.70 208 2,004 59%$3.10 441 2,997 88% 1500 - 1600 $4.90 469 2,782 82%$3.70 451 2,931 86%$3.95 447 3,027 89%$4.60 476 3,044 90%$9.85 607 3,194 94% 1600 - 1700 $4.70 426 3,163 93%$5.95 406 2,852 84%$7.20 440 2,956 87%$9.50 450 2,924 86%$9.65 487 3,039 89% 1700 - 1800 $4.85 455 2,840 84%$5.40 413 2,818 83%$6.70 451 2,951 87%$8.80 479 2,923 86%$6.20 511 3,042 89% 1800 - 1900 $4.90 477 2,300 68%$3.60 579 3,084 91%$3.60 527 2,921 86%$4.40 556 2,974 87%$5.80 581 2,751 81% 1900 - 2000 $3.45 226 1,100 32%$3.45 362 1,789 53%$3.45 359 1,697 50%$5.00 386 1,860 55%$5.45 464 1,931 57% PM Time Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap. 1400 - 1500 $4.55 345 1,737 51%$4.55 243 1,884 55%$4.55 230 1,902 56%$4.70 245 2,008 59%$3.10 367 2,987 88% 1500 - 1600 $4.90 536 2,456 72%$3.70 489 3,030 89%$3.95 475 3,101 91%$4.60 499 3,263 96%$9.85 531 3,036 89% 1600 - 1700 $4.70 485 2,731 80%$5.95 486 3,276 96%$7.20 421 2,975 88%$9.50 334 2,039 60%$9.65 499 3,007 88% 1700 - 1800 $4.85 426 2,623 77%$5.40 402 2,728 80%$6.70 459 3,051 90%$8.80 560 3,272 96%$6.20 440 2,893 85% 1800 - 1900 $4.90 500 1,949 57%$3.60 563 3,023 89%$3.60 518 2,694 79%$4.40 553 2,943 87%$5.80 559 2,824 83% 1900 - 2000 $3.45 378 1,185 35%$3.45 284 1,406 41%$3.45 280 1,524 45%$5.00 327 1,614 47%$5.45 408 1,827 54% PM Time Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap. 1400 - 1500 $4.55 234 1,795 53%$4.55 199 1,663 49%$4.55 243 1,929 57%$4.70 289 2,132 63%$3.10 374 2,914 86% 1500 - 1600 $4.90 399 2,491 73%$3.70 417 2,751 81%$3.95 480 2,967 87%$4.60 500 3,149 93%$9.85 544 2,992 88% 1600 - 1700 $4.70 405 2,598 76%$5.95 391 2,743 81%$7.20 451 2,922 86%$9.50 377 2,241 66%$9.65 474 2,896 85% 1700 - 1800 $4.85 386 2,699 79%$5.40 472 3,029 89%$6.70 529 3,154 93%$8.80 380 2,244 66%$6.20 489 2,927 86% 1800 - 1900 $4.90 511 2,823 83%$3.60 465 2,574 76%$3.60 547 2,773 82%$4.40 423 2,069 61%$5.80 537 2,608 77% 1900 - 2000 $3.45 380 2,118 62%$3.45 262 1,260 37%$3.45 294 1,422 42%$5.00 248 1,125 33%$5.45 351 1,620 48% Monday 12/29/14 Tuesday 12/30/14 Wednesday 12/31/14 Thursday 01/01/15 Friday 01/02/15 Monday 01/05/15 Tuesday 01/06/15 Wednesday 01/07/15 Thursday 01/08/15 Friday 01/09/15 Monday 01/12/15 Tuesday 01/13/15 Wednesday 01/14/15 Thursday 01/15/15 Friday 01/16/15 Monday 01/19/15 Tuesday 01/20/15 Wednesday 01/21/15 Thursday 01/22/15 Friday 01/23/15 Monday 01/26/15 Tuesday 01/27/15 Wednesday 01/28/15 Thursday 01/29/15 Friday 01/30/15 6 . . . . . . . . . WESTBOUND PEAK-HOUR VOLUMES AM Time Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap. 0400 - 0500 $1.45 15 37 1%$1.45 106 301 9% 0500 - 0600 $1.45 31 54 2%$1.45 215 738 22% 0600 - 0700 $1.45 23 57 2%$2.25 169 622 18% 0700 - 0800 $1.45 30 68 2%$2.70 134 641 19% 0800 - 0900 $1.45 51 128 4%$2.70 137 666 20% 0900 - 1000 $2.70 67 170 5%$3.45 241 802 24% AM Time Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap. 0400 - 0500 $2.70 324 908 27%$2.70 302 824 24%$2.70 287 799 24%$2.70 341 906 27%$2.70 263 788 23% 0500 - 0600 $4.35 575 1,927 57%$4.35 580 1,939 57%$4.35 566 1,910 56%$4.35 582 1,889 56%$4.15 529 1,764 52% 0600 - 0700 $4.55 473 1,876 55%$4.55 505 1,752 52%$4.55 513 2,000 59%$4.55 457 1,748 51%$4.35 493 1,868 55% 0700 - 0800 $5.05 310 1,576 46%$5.05 366 1,761 52%$5.05 396 1,821 54%$5.05 346 1,367 40%$4.90 348 1,651 49% 0800 - 0900 $4.55 216 1,394 41%$4.55 222 1,678 49%$4.55 248 1,491 44%$4.55 210 1,220 36%$4.35 222 1,338 39% 0900 - 1000 $3.60 223 1,132 33%$3.60 233 1,460 43%$3.60 254 1,398 41%$3.60 266 1,796 53%$3.60 219 1,147 34% AM Time Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap. 0400 - 0500 $2.70 306 890 26%$2.70 321 879 26%$2.70 310 874 26%$2.70 260 671 20%$2.70 261 761 22% 0500 - 0600 $4.35 506 1,744 51%$4.35 556 1,879 55%$4.35 582 1,909 56%$4.35 566 1,764 52%$4.15 496 1,740 51% 0600 - 0700 $4.55 437 1,901 56%$4.55 497 1,931 57%$4.55 521 1,983 58%$4.55 508 1,973 58%$4.35 478 1,829 54% 0700 - 0800 $5.05 359 1,801 53%$5.05 337 1,749 51%$5.05 350 1,726 51%$5.05 387 1,789 53%$4.90 310 1,362 40% 0800 - 0900 $4.55 197 1,628 48%$4.55 207 1,619 48%$4.55 175 1,424 42%$4.55 210 1,690 50%$4.35 219 1,598 47% 0900 - 1000 $3.60 154 1,293 38%$3.60 131 1,225 36%$3.60 145 1,272 37%$3.60 146 1,397 41%$3.60 163 1,290 38% AM Time Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap. 0400 - 0500 $2.70 250 731 22%$2.70 327 916 27%$2.70 311 897 26%$2.70 332 869 26%$2.70 284 812 24% 0500 - 0600 $4.35 419 1,597 47%$4.35 561 1,931 57%$4.35 573 1,872 55%$4.35 568 1,804 53%$4.15 552 1,773 52% 0600 - 0700 $4.55 266 1,306 38%$4.55 490 2,026 60%$4.55 510 2,077 61%$4.55 470 1,836 54%$4.35 480 1,896 56% 0700 - 0800 $5.05 185 794 23%$5.05 378 1,921 57%$5.05 357 1,882 55%$5.05 403 1,914 56%$4.90 302 1,671 49% 0800 - 0900 $4.55 226 1,110 33%$4.55 216 1,804 53%$4.55 182 1,699 50%$4.55 222 1,785 53%$4.35 198 1,318 39% 0900 - 1000 $3.60 274 1,149 34%$3.60 155 1,542 45%$3.60 134 1,371 40%$3.60 172 1,508 44%$3.60 153 1,168 34% AM Time Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap. 0400 - 0500 $2.70 302 932 27%$2.70 309 925 27%$2.70 340 898 26%$2.70 320 894 26%$2.70 289 821 24% 0500 - 0600 $4.35 554 1,860 55%$4.35 568 1,900 56%$4.35 579 1,937 57%$4.35 614 1,981 58%$4.15 521 1,845 54% 0600 - 0700 $4.55 501 2,093 62%$4.55 511 2,014 59%$4.55 539 2,085 61%$4.55 531 2,111 62%$4.35 473 1,845 54% 0700 - 0800 $5.05 368 1,841 54%$5.05 356 1,846 54%$5.05 382 1,928 57%$5.05 362 1,798 53%$4.90 324 1,709 50% 0800 - 0900 $4.55 212 1,776 52%$4.55 189 1,769 52%$4.55 192 1,629 48%$4.55 180 1,605 47%$4.35 184 1,293 38% 0900 - 1000 $3.60 167 1,501 44%$3.60 152 1,340 39%$3.60 165 1,517 45%$3.60 155 1,467 43%$3.60 170 1,247 37% Monday 12/29/14 Tuesday 12/30/14 Wednesday 12/31/14 Thursday 01/01/15 Friday 01/02/15 Monday 01/05/15 Tuesday 01/06/15 Wednesday 01/07/15 Friday 01/09/15 Monday 01/12/15 Tuesday 01/13/15 Wednesday 01/14/15 Friday 01/16/15 Monday 01/19/15 Tuesday 01/20/15 Wednesday 01/21/15 Friday 01/23/15 Thursday 01/29/15 Thursday 01/08/15 Monday 01/26/15 Tuesday 01/27/15 Wednesday 01/28/15 Friday 01/30/15 Thursday 01/22/15 Thursday 01/15/15 7 . . . . . . . . . Performance Measures Jan-15 Performance CUSTOMER SERVICE Call Wait Time Monthly Not to exceed 120 seconds **2:48 Abandon Rate Monthly No more than 4.0% **8.6% Customer Satisfaction Monthly At least 75 outbound calls 75 Convert Violators to Customers Quarterly 8% or more 10% Convert Violators to Customers Annually 10% or more #N/A VIOLATION PROCESSING Response Time Monthly Within 2 business days of receipt 1.3 CUSA Violation Collection Rate Quarterly 70% or more 82% CUSA Violation Collection Rate Annually 74% or more 78% TRAFFIC OPERATIONS Initial & Secondary Reviews Monthly Equal to or less than 15 days 1.4 *Plate Misread Errors Monthly Equal to or less than 0.4% 0.05% CAS Response Time Monthly 0:20 (minutes) per call 0:08 ACCOUNTING Exceptions Monthly No more than 3 0 INFORMATION TECHNOLOGY Back-office System Uptime Monthly 99% Availability 100% Network Uptime Monthly 99% Availability 100% CUSA = Cofiroute USA; CAS = Customer Assistance Specialists **Due to recommendations related to improving security issues for the 91 Express Lanes website, OCTA requested an email notification be sent to customers regarding the use of the website. A higher than normal call volume resulted in causing performance measures to be exceeded during the month. * Plate Misread Error performance is current after a 60-day hold-back period; therefore, percentage reported here is for 2 months prior to the month of this report. REPORTING REQUIREMENT Reporting Period PERFORMANCE STANDARD Incoming Call Activity FY Total Calls % of Total Total Calls % of Total Average Representatives Answered 23,331 61.7%19,658 65.3%20,993 IVR Answered 8,467 22.4%6,981 23.2%7,900 *Abandoned Calls = or >20 seconds 3,252 8.6%1,089 3.6%1,255 **Abandoned Calls - all others 2,735 7.2%2,365 7.9%2,201 Total Incoming Calls:37,785 30,093 32,350 *This data is used in the Abandoned Calls performance measure. ** This data represents all IVR abandons and abandons outside the performance measure threshold. December-14January-15 INCOMING CALL VOLUME 8 . . . . . . . . . Transponder Distribution Status Tags % of Total Tags % of Total Issued To New Accounts 787 31.0%692 32.0%795 31.3% Additional Tags to Existing Accounts 639 25.2%505 23.3%599 23.6% Replacement Transponders 1,114 43.9%966 44.7%1,147 45.1% Total Issued 2,540 2,163 2,541 Returned Account Closures 586 33.8%324 21.5%457 26.2% Accounts Downsizing 231 13.3%157 10.4%192 11.0% Defective Transponders 919 52.9%1,025 68.1%1,095 62.8% Total Returned 1,736 1,506 1,743 FY 2014-15TRANSPONDER DISTRIBUTION January-15 December-14 Average To-Date At the end of January 2015, the 91 Express Lanes had 114,981 active customer accounts, with 173,895 transponders assigned to those accounts. Number of Accounts by Fiscal Year As of January 31, 2015 106,280 113,263 118,416 119,992 117,888 114,556 114,138 112,584 112,473 112,929 113,672 114,981 95,000 100,000 105,000 110,000 115,000 120,000 125,000 Fiscal Year Operational Highlights On-road Operations Customer Assistance Specialists (CAS) responded to 104 calls during January. The CAS team received 63 calls to assist disabled vehicles, 13 calls to remove debris, and conducted 16 assists or traffic breaks. There were 4 accidents in the Express Lanes and 8 accidents in the general- purpose lanes the CAS provided assistance to. 9 . . . . . . . . . Financial Highlights 91 Express Lanes Operating Statement Description Actual (1)Budget (1)Dollar $Percent (%) Operating revenues: Toll revenue 20,637,600.14 20,844,517.00$ (206,916.86)$ (1.0) Fee revenue 4,564,252.96 3,877,039.00 687,213.96 17.7 Total operating revenues 25,201,853.10 24,721,556.00 480,297.10 1.9 Operating expenses: Contracted services 4,615,841.40 4,912,265.00 296,423.60 6.0 Administrative fee 1,336,008.94 1,264,182.00 (71,826.94) (5.7) Other professional services 464,611.02 2,236,827.00 1,772,215.98 79.2 Credit card processing fees 480,723.77 539,162.00 58,438.23 10.8 Toll road account servicing 292,489.69 264,540.00 (27,949.69) (10.6) Other insurance expense 207,592.60 402,550.00 194,957.40 48.4 Toll road maintenance supply repairs 49,370.63 138,282.00 88,911.37 64.3 Patrol services 270,073.93 288,638.00 18,564.07 6.4 Building equipment repairs and maint 238,421.39 373,120.00 134,698.61 36.1 Other services 11,250.00 14,550.00 3,300.00 22.7 Utilities 8,984.04 11,662.00 2,677.96 23.0 Office expense 14,238.34 23,912.00 9,673.66 40.5 Bad debt expense 56,619.31 - (56,619.31) N/A Miscellaneous (2)37,808.26 201,034.00 163,225.74 81.2 Leases 169,421.51 233,240.00 63,818.49 27.4 Total operating expenses 8,253,454.83 10,903,964.00 2,650,509.17 24.3 Depreciation and amortization (3)2,138,874.52 - (2,138,874.52) N/A Operating income (loss)14,809,523.75 13,817,592.00 991,931.75 7.2 Nonoperating revenues (expenses): Federal assistance grants - - - N/A Interest income 362,048.33 434,899.00 (72,850.67) (16.8) Investment gain on derivative instrument - - - N/A Interest expense (3,442,026.67) (3,438,603.00) (3,423.67) (0.1) Other 9,093.09 - 9,093.09 N/A Total nonoperating revenues (expenses)(3,070,885.25) (3,003,704.00) (67,181.25) (2.2) Transfers in - - - N/A Transfers out - - - N/A Net income (loss)11,738,638.50$ 10,813,888.00$ 924,750.50$ 8.6 ¹Actual amounts are accounted for on the accrual basis of accounting in an enterprise fund. Budget amounts are accounted for on a modified accrual basis of accounting. ²Miscellaneous expenses include: Bond Insurance Costs, Bank Service Charge, Transponder Materials. ³Depreciation and amortization are not budgeted items. YTD as of January 31, 2015 YTD Variance Capital Asset Activity During the seven months ending January 31, 2015, capital asset activities included $16,468 for the purchase of support equipment, $41,614 for the purchase of computer equipment, and $231,806 for the purchase of transponders. ORANGE COUNTY TRANSPORTATION AUTHORITY 91 Express Lanes Monthly Status Reports Attachment D ATTACHMENT D Orange County Transportation Authority SSttaattuuss RReeppoorrtt FFeebbrruuaarryy 22001155 As of February 28, 2015 2 . . . . . . . . . Operations Overview Traffic and Revenue Statistics Total traffic volume on the 91 Express Lanes for February 2015 was 1,023,415. This represents a daily average of 36,551. This is an 11.9% increase in total traffic volume from the same period last year when traffic levels totaled 914,368. Potential toll revenue for the month was $3,123,047 which represents an increase of 13.8% from the prior year’s total of $2,743,897. Carpool percentage for the month was 21.71% as compared to the previous year’s rate of 22.66%. Month-to-date traffic and revenue data are summarized in the table below. The following trip and revenue statistics tables represent all trips taken on the 91 Express Lanes and associated potential revenue for the month of February 2015. Current Month-to-Date (MTD) as of February 28, 2015 Trips Feb-15 MTD Actual Stantec MTD Projected # Variance % Variance Feb-14 MTD Actual Yr-to-Yr % Variance Full Toll Lanes 801,237 708,304 92,933 13.1%707,191 13.3% 3+ Lanes 222,178 205,852 16,326 7.9%207,177 7.2% Total Gross Trips 1,023,415 914,156 109,259 12.0%914,368 11.9% Revenue Full Toll Lanes $3,060,941 $2,765,425 $295,516 10.7%$2,682,074 14.1% 3+ Lanes $62,106 $64,795 ($2,689)(4.2%)$61,823 0.5% Total Gross Revenue $3,123,047 $2,830,220 $292,827 10.3%$2,743,897 13.8% Average Revenue per Trip Average Full Toll Lanes $3.82 $3.90 ($0.08)(2.1%)$3.79 0.8% Average 3+ Lanes $0.28 $0.31 ($0.03)(9.7%)$0.30 (6.7%) Average Gross Revenue $3.05 $3.10 ($0.05)(1.6%)$3.00 1.7% 3 . . . . . . . . . The 2015 fiscal year-to-date (YTD) traffic volume is 4.6% higher than the same period last year. The 2015 fiscal year-to-date revenue is 7.1% higher than for the same period last year. Year-to- date average revenue per-trip is $3.01. Fiscal year-to-date traffic and revenue data are summarized in the table below. The following trip and revenue statistics tables represent all trips taken on the 91 Express Lanes and associated potential revenue for the months of July 2014 through February 2015. FY 2014-15 to Date as of February 28, 2015 Trips FY 2014-15 YTD Actual Stantec YTD Projected # Variance % Variance FY 2013-14 YTD Actual Yr-to-Yr % Variance Full Toll Lanes 6,480,971 6,125,382 355,589 5.8%6,114,984 6.0% 3+ Lanes 1,960,281 1,985,990 (25,709)(1.3%)1,955,233 0.3% Total Gross Trips 8,441,252 8,111,372 329,880 4.1%8,070,217 4.6% Revenue Full Toll Lanes $24,902,323 $23,785,954 $1,116,370 4.7%$23,178,352 7.4% 3+ Lanes $514,911 $567,275 ($52,365)(9.2%)$546,379 (5.8%) Total Gross Revenue $25,417,234 $24,353,229 $1,064,005 4.4%$23,724,731 7.1% Average Revenue per Trip Average Full Toll Lanes $3.84 $3.88 ($0.04)(1.0%)$3.79 1.3% Average 3+ Lanes $0.26 $0.29 ($0.03)(10.3%)$0.28 (7.1%) Average Gross Revenue $3.01 $3.00 $0.01 0.3%$2.94 2.4% 4 . . . . . . . . . Traffic and Revenue Summary The chart below reflects the total trips breakdown between Full Toll trips and HOV3+ trips for FY 2014-15 on a monthly basis. 817,881 840,946 801,520 871,642 760,030 798,679 787,382 801,237 281,839 272,603 226,399 237,606 238,450 248,056 229,101 222,178 175,000 350,000 525,000 700,000 875,000 1,050,000 1,225,000 1,400,000 Jul-14 Aug-14 Sep-14 Oct-14 Nov-14 Dec-14 Jan-15 Feb-15 Mar-15 Apr-15 May-15 Jun-15 Vo l u m e Month FY 2014-15 Traffic Volume Overview Full Toll Lanes 3+ Lanes The chart below reflects the gross potential revenue breakdown between Full Toll trips and HOV3+ trips for FY 2014-15 on a monthly basis. 3,110,279 3,217,298 3,072,117 3,417,377 2,935,341 3,035,721 3,048,394 3,060,941 75,225 66,153 60,896 73,318 52,345 60,452 62,902 62,106 $2,500,000 $2,700,000 $2,900,000 $3,100,000 $3,300,000 $3,500,000 $3,700,000 Jul-14 Aug-14 Sep-14 Oct-14 Nov-14 Dec-14 Jan-15 Feb-15 Mar-15 Apr-15 May-15 Jun-15 Re v e n u e Month FY 2014-15 Revenue Summary Full Toll Lanes 3+ Lanes 5 . . . . . . . . . Peak traffic hour in the eastbound direction reached or exceeded 90% or more of defined capacity 25 times during the month of February 2015. As demonstrated on the next chart, westbound peak hour traffic volumes top out at 64% of defined capacity. EASTBOUND PEAK-HOUR VOLUMES PM Time Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap. 1400 - 1500 $4.55 266 1,810 53%$4.55 237 1,891 56%$4.55 255 2,005 59%$4.70 271 2,135 63%$3.10 392 2,962 87% 1500 - 1600 $4.90 463 2,726 80%$3.70 448 2,873 85%$3.95 472 3,051 90%$4.60 446 3,036 89%$9.85 550 2,969 87% 1600 - 1700 $4.70 435 3,105 91%$5.95 462 2,947 87%$7.20 503 3,035 89%$9.50 510 3,074 90%$9.65 487 2,862 84% 1700 - 1800 $4.85 446 2,885 85%$5.40 501 3,128 92%$6.70 473 2,899 85%$8.80 467 2,960 87%$6.20 104 669 20% 1800 - 1900 $4.90 547 2,554 75%$3.60 562 3,147 93%$3.60 553 2,711 80%$4.40 598 3,093 91%$5.80 14 30 1% 1900 - 2000 $3.45 305 1,313 39%$3.45 351 1,589 47%$3.45 393 1,918 56%$5.00 400 1,901 56%$5.45 334 1,563 46% PM Time Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap. 1400 - 1500 $4.55 326 1,849 54%$4.55 246 1,910 56%$4.55 304 2,055 60%$4.70 314 2,352 69%$3.10 451 2,905 85% 1500 - 1600 $4.90 604 2,936 86%$3.70 496 3,131 92%$3.95 439 2,889 85%$4.60 485 3,081 91%$9.85 454 2,514 74% 1600 - 1700 $4.70 469 2,933 86%$5.95 427 2,995 88%$7.20 477 2,892 85%$9.50 466 2,919 86%$9.65 207 1,308 38% 1700 - 1800 $4.85 457 2,982 88%$5.40 439 2,961 87%$6.70 482 3,046 90%$8.80 406 2,901 85%$6.20 413 2,434 72% 1800 - 1900 $4.90 618 2,840 84%$3.60 606 3,149 93%$3.60 600 3,184 94%$4.40 588 3,023 89%$5.80 587 2,836 83% 1900 - 2000 $3.45 398 1,676 49%$3.45 344 1,748 51%$3.45 367 1,906 56%$5.00 480 2,175 64%$5.45 550 2,242 66% PM Time Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap. 1400 - 1500 $4.55 444 1,881 55%$4.55 260 1,950 57%$4.55 257 2,033 60%$4.70 292 2,318 68%$3.10 372 2,935 86% 1500 - 1600 $4.90 559 2,585 76%$3.70 499 3,101 91%$3.95 500 3,171 93%$4.60 519 3,136 92%$9.85 529 2,984 88% 1600 - 1700 $4.70 483 2,490 73%$5.95 436 2,923 86%$7.20 428 2,978 88%$9.50 503 3,071 90%$9.65 483 2,993 88% 1700 - 1800 $4.85 482 2,295 68%$5.40 424 2,820 83%$6.70 440 2,869 84%$8.80 498 2,931 86%$6.20 491 2,951 87% 1800 - 1900 $4.90 478 1,771 52%$3.60 589 2,954 87%$3.60 636 3,262 96%$4.40 568 2,930 86%$5.80 573 2,682 79% 1900 - 2000 $3.45 395 1,323 39%$3.45 437 2,203 65%$3.45 340 1,845 54%$5.00 482 2,331 69%$5.45 418 1,774 52% PM Time Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap. 1400 - 1500 $4.55 196 1,677 49%$4.55 243 1,951 57%$4.55 288 2,083 61%$4.70 288 2,238 66%$3.10 407 3,027 89% 1500 - 1600 $4.90 388 2,267 67%$3.70 495 3,057 90%$3.95 494 3,098 91%$4.60 472 3,136 92%$9.85 559 3,027 89% 1600 - 1700 $4.70 445 3,182 94%$5.95 478 3,049 90%$7.20 448 2,857 84%$9.50 495 3,029 89%$9.65 542 3,077 91% 1700 - 1800 $4.85 381 2,882 85%$5.40 447 2,943 87%$6.70 435 2,877 85%$8.80 474 3,059 90%$6.20 489 3,104 91% 1800 - 1900 $4.90 429 2,121 62%$3.60 529 2,910 86%$3.60 531 2,882 85%$4.40 560 3,104 91%$5.80 530 2,502 74% 1900 - 2000 $3.45 273 1,190 35%$3.45 376 1,816 53%$3.45 491 2,648 78%$5.00 450 1,896 56%$5.45 440 1,829 54% Monday 02/02/15 Tuesday 02/03/15 Wednesday 02/04/15 Thursday 02/05/15 Friday 02/06/15 Monday 02/09/15 Tuesday 02/10/15 Wednesday 02/11/15 Thursday 02/12/15 Friday 02/13/15 Monday 02/16/15 Tuesday 02/17/15 Wednesday 02/18/15 Thursday 02/19/15 Friday 02/20/15 Monday 02/23/15 Tuesday 02/24/15 Wednesday 02/25/15 Thursday 02/26/15 Friday 02/27/15 6 . . . . . . . . . WESTBOUND PEAK-HOUR VOLUMES AM Time Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap. 0400 - 0500 $2.70 305 889 26%$2.70 325 914 27%$2.70 304 884 26%$2.70 326 907 27%$2.70 309 872 26% 0500 - 0600 $4.35 553 1,914 56%$4.35 619 1,969 58%$4.35 587 1,948 57%$4.35 586 1,942 57%$4.15 570 1,831 54% 0600 - 0700 $4.55 503 2,001 59%$4.55 540 2,028 60%$4.55 536 2,077 61%$4.55 518 2,083 61%$4.35 472 1,875 55% 0700 - 0800 $5.05 358 1,852 54%$5.05 376 1,970 58%$5.05 401 1,911 56%$5.05 391 1,901 56%$4.90 373 1,725 51% 0800 - 0900 $4.55 214 1,570 46%$4.55 207 1,786 53%$4.55 213 1,884 55%$4.55 225 1,725 51%$4.35 225 1,557 46% 0900 - 1000 $3.60 179 1,352 40%$3.60 182 1,540 45%$3.60 166 1,451 43%$3.60 167 1,539 45%$3.60 173 1,322 39% AM Time Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap. 0400 - 0500 $2.70 315 923 27%$2.70 348 942 28%$2.70 325 896 26%$2.70 322 937 28%$2.70 288 808 24% 0500 - 0600 $4.35 570 1,915 56%$4.35 571 1,943 57%$4.35 573 1,911 56%$4.35 562 1,925 57%$4.15 512 1,818 53% 0600 - 0700 $4.55 482 1,986 58%$4.55 543 2,082 61%$4.55 531 2,107 62%$4.55 525 2,115 62%$4.35 434 1,815 53% 0700 - 0800 $5.05 357 1,839 54%$5.05 402 1,913 56%$5.05 390 1,909 56%$5.05 380 1,837 54%$4.90 306 1,546 45% 0800 - 0900 $4.55 297 1,870 55%$4.55 219 1,821 54%$4.55 226 1,848 54%$4.55 226 1,738 51%$4.35 219 1,371 40% 0900 - 1000 $3.60 279 1,708 50%$3.60 185 1,713 50%$3.60 191 1,644 48%$3.60 171 1,537 45%$3.60 256 1,451 43% AM Time Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap. 0400 - 0500 $2.70 291 727 21%$2.70 345 935 28%$2.70 345 963 28%$2.70 325 949 28%$2.70 333 887 26% 0500 - 0600 $4.35 387 1,488 44%$4.35 558 1,983 58%$4.35 597 1,952 57%$4.35 647 1,983 58%$4.15 562 1,841 54% 0600 - 0700 $4.55 225 1,020 30%$4.55 520 2,116 62%$4.55 529 2,099 62%$4.55 522 2,110 62%$4.35 532 1,913 56% 0700 - 0800 $5.05 180 850 25%$5.05 423 1,971 58%$5.05 400 1,930 57%$5.05 386 1,926 57%$4.90 332 1,817 53% 0800 - 0900 $4.55 179 857 25%$4.55 234 1,868 55%$4.55 227 1,793 53%$4.55 201 1,806 53%$4.35 202 1,348 40% 0900 - 1000 $3.60 306 1,197 35%$3.60 207 1,789 53%$3.60 193 1,603 47%$3.60 195 1,627 48%$3.60 168 1,254 37% AM Time Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap. 0400 - 0500 $2.70 240 714 21%$2.70 355 966 28%$2.70 325 942 28%$2.70 315 926 27%$2.70 220 535 16% 0500 - 0600 $4.35 545 1,851 54%$4.35 587 2,001 59%$4.35 598 1,976 58%$4.35 606 2,007 59%$4.15 519 1,795 53% 0600 - 0700 $4.55 480 2,173 64%$4.55 528 2,113 62%$4.55 569 2,166 64%$4.55 541 2,065 61%$4.35 504 2,089 61% 0700 - 0800 $5.05 334 1,775 52%$5.05 371 1,811 53%$5.05 369 1,860 55%$5.05 368 1,923 57%$4.90 393 1,817 53% 0800 - 0900 $4.55 191 1,732 51%$4.55 208 1,836 54%$4.55 212 1,776 52%$4.55 236 1,765 52%$4.35 232 1,666 49% 0900 - 1000 $3.60 151 1,440 42%$3.60 207 1,878 55%$3.60 184 1,577 46%$3.60 161 1,539 45%$3.60 204 1,619 48% Monday 02/02/15 Tuesday 02/03/15 Wednesday 02/04/15 Thursday 02/05/15 Friday 02/06/15 Monday 02/09/15 Tuesday 02/10/15 Wednesday 02/11/15 Thursday 02/12/15 Friday 02/13/15 Monday 02/16/15 Tuesday 02/17/15 Wednesday 02/18/15 Monday 02/23/15 Tuesday 02/24/15 Wednesday 02/25/15 Thursday 02/26/15 Friday 02/27/15 Thursday 02/19/15 Friday 02/20/15 7 . . . . . . . . . Performance Measures Feb-15 Performance CUSTOMER SERVICE Call Wait Time Monthly Not to exceed 120 seconds 1:46 Abandon Rate Monthly No more than 4.0% 2.8% Customer Satisfaction Monthly At least 75 outbound calls 77 Convert Violators to Customers Quarterly 8% or more 20% Convert Violators to Customers Annually 10% or more #N/A VIOLATION PROCESSING Response Time Monthly Within 2 business days of receipt 0.9 CUSA Violation Collection Rate Quarterly 70% or more 79% CUSA Violation Collection Rate Annually 74% or more 77% TRAFFIC OPERATIONS Initial & Secondary Reviews Monthly Equal to or less than 15 days 1.3 *Plate Misread Errors Monthly Equal to or less than 0.4% 0.04% CAS Response Time Monthly 0:20 (minutes) per call 0:08 ACCOUNTING Exceptions Monthly No more than 3 0 INFORMATION TECHNOLOGY Back-office System Uptime Monthly 99% Availability 100% Network Uptime Monthly 99% Availability 100% CUSA = Cofiroute USA; CAS = Customer Assistance Specialists * Plate Misread Error performance is current after a 60-day hold-back period; therefore, percentage reported here is for 2 months prior to the month of this report. REPORTING REQUIREMENT Reporting Period PERFORMANCE STANDARD Incoming Call Activity FY Total Calls % of Total Total Calls % of Total Average Representatives Answered 20,132 67.2%23,331 61.7%20,886 IVR Answered 7,181 24.0%8,467 22.4%7,810 *Abandoned Calls = or >20 seconds 826 2.8%3,252 8.6%1,202 **Abandoned Calls - all others 1,831 6.1%2,735 7.2%2,155 Total Incoming Calls:29,970 37,785 32,053 *This data is used in the Abandoned Calls performance measure. ** This data represents all IVR abandons and abandons outside the performance measure threshold. January-15February-15 INCOMING CALL VOLUME Transponder Distribution Status Tags % of Total Tags % of Total Issued To New Accounts 824 37.9%787 31.0%799 32.0% Additional Tags to Existing Accounts 516 23.7%639 25.2%588 23.6% Replacement Transponders 835 38.4%1,114 43.9%1,108 44.4% Total Issued 2,175 2,540 2,495 Returned Account Closures 499 33.4%586 33.8%462 27.0% Accounts Downsizing 183 12.2%231 13.3%191 11.1% Defective Transponders 814 54.4%919 52.9%1,060 61.9% Total Returned 1,496 1,736 1,713 FY 2014-15TRANSPONDER DISTRIBUTION February-15 January-15 Average To-Date 8 . . . . . . . . . At the end of February 2015, the 91 Express Lanes had 115,359 active customer accounts, with 174,223 transponders assigned to those accounts. Number of Accounts by Fiscal Year As of February 28, 2015 106,280 113,263 118,416 119,992 117,888 114,556 114,138 112,584 112,473 112,929 113,672 115,359 95,000 100,000 105,000 110,000 115,000 120,000 125,000 Fiscal Year Operational Highlights On-road Operations Customer Assistance Specialists (CAS) responded to 124 calls during February. The CAS team received 93 calls to assist disabled vehicles, 6 calls to remove debris, and conducted 15 assists or traffic breaks. The CAS provided assistance to 4 accidents in the Express Lanes and 6 accidents in the general-purpose lanes. 9 . . . . . . . . . Financial Highlights 91 Express Lanes Operating Statement Description Actual (1)Budget (1)Dollar $Percent (%) Operating revenues: Toll revenue 23,693,058.13 23,471,379.00$ 221,679.13$ 0.9 Fee revenue 5,373,751.68 4,463,919.00 909,832.68 20.4 Total operating revenues 29,066,809.81 27,935,298.00 1,131,511.81 4.1 Operating expenses: Contracted services 5,322,482.24 5,591,160.00 268,677.76 4.8 Administrative fee 1,526,867.36 1,444,818.00 (82,049.36) (5.7) Other professional services 566,150.08 2,413,960.00 1,847,809.92 76.5 Credit card processing fees 545,347.30 608,671.00 63,323.70 10.4 Toll road account servicing 380,608.48 350,540.00 (30,068.48) (8.6) Other insurance expense 237,248.68 471,950.00 234,701.32 49.7 Toll road maintenance supply repairs 93,183.59 156,608.00 63,424.41 40.5 Patrol services 351,373.60 329,872.00 (21,501.60) (6.5) Building equipment repairs and maint 268,951.53 420,766.00 151,814.47 36.1 Other services 11,900.00 15,200.00 3,300.00 21.7 Utilities 10,173.33 13,328.00 3,154.67 23.7 Office expense 22,353.93 31,578.00 9,224.07 29.2 Bad debt expense 56,002.82 - (56,002.82) N/A Miscellaneous (2)43,259.18 207,250.00 163,990.82 79.1 Leases 189,514.51 266,560.00 77,045.49 28.9 Total operating expenses 9,625,416.63 12,322,261.00 2,696,844.37 21.9 Depreciation and amortization (3)2,444,139.01 - (2,444,139.01) N/A Operating income (loss)16,997,254.17 15,613,037.00 1,384,217.17 8.9 Nonoperating revenues (expenses): Federal assistance grants - - - N/A Interest income 407,442.76 769,247.00 (361,804.24) (47.0) Investment gain on derivative instrument - - - N/A Interest expense (3,929,347.46) (3,929,832.00) 484.54 0.0 Other 9,093.09 - 9,093.09 N/A Total nonoperating revenues (expenses)(3,512,811.61) (3,160,585.00) (352,226.61) (11.1) Transfers in - - - N/A Transfers out - - - N/A Net income (loss)13,484,442.56$ 12,452,452.00$ 1,031,990.56$ 8.3 ¹Actual amounts are accounted for on the accrual basis of accounting in an enterprise fund. Budget amounts are accounted for on a modified accrual basis of accounting. ²Miscellaneous expenses include: Bond Insurance Costs, Bank Service Charge, Transponder Materials. ³Depreciation and amortization are not budgeted items. YTD as of February 28, 2015 YTD Variance Capital Asset Activity During the eight months ending February 28, 2015, capital asset activities included $16,468 for the purchase of support equipment, $123,581 for the purchase of computer equipment, and $322,571 for the purchase of transponders. ORANGE COUNTY TRANSPORTATION AUTHORITY 91 Express Lanes Monthly Status Reports Attachment E ATTACHMENT E Orange County Transportation Authority SSttaattuuss RReeppoorrtt MMaarrcchh 22001155 As of March 31, 2015 2 . . . . . . . . . Operations Overview Traffic and Revenue Statistics Total traffic volume on the 91 Express Lanes for March 2015 was 1,174,747. This represents a daily average of 37,895. This is a 10.7% increase in total traffic volume from the same period last year when traffic levels totaled 1,060,969. Potential toll revenue for the month was $3,523,794 which represents an increase of 13.4% from the prior year’s total of $3,106,107. Carpool percentage for the month was 21.97% as compared to the previous year’s rate of 22.9%. Month-to-date traffic and revenue data are summarized in the table below. The following trip and revenue statistics tables represent all trips taken on the 91 Express Lanes and associated potential revenue for the month of March 2015. Current Month-to-Date (MTD) as of March 31, 2015 Trips Mar-15 MTD Actual Stantec MTD Projected # Variance % Variance Mar-14 MTD Actual Yr-to-Yr % Variance Full Toll Lanes 916,677 851,092 65,585 7.7%817,977 12.1% 3+ Lanes 258,080 242,579 15,501 6.4%242,992 6.2% Total Gross Trips 1,174,757 1,093,671 81,086 7.4%1,060,969 10.7% Revenue Full Toll Lanes $3,456,494 $3,337,363 $119,131 3.6%$3,040,772 13.7% 3+ Lanes $67,300 $78,306 ($11,006)(14.1%)$65,335 3.0% Total Gross Revenue $3,523,794 $3,415,669 $108,125 3.2%$3,106,107 13.4% Average Revenue per Trip Average Full Toll Lanes $3.77 $3.92 ($0.15)(3.8%)$3.72 1.3% Average 3+ Lanes $0.26 $0.32 ($0.06)(18.8%)$0.27 (3.7%) Average Gross Revenue $3.00 $3.12 ($0.12)(3.8%)$2.93 2.4% 3 . . . . . . . . . The 2015 fiscal year-to-date (YTD) traffic volume is 5.3% higher than the same period last year. The 2015 fiscal year-to-date revenue is 7.9% higher than for the same period last year. Year-to- date average revenue per-trip is $3.01. Fiscal year-to-date traffic and revenue data are summarized in the table below. The following trip and revenue statistics tables represent all trips taken on the 91 Express Lanes and associated potential revenue for the months of July 2014 through March 2015. FY 2014-15 to Date as of March 31, 2015 Trips FY 2014-15 YTD Actual Stantec YTD Projected # Variance % Variance FY 2013-14 YTD Actual Yr-to-Yr % Variance Full Toll Lanes 7,397,648 6,976,474 421,174 6.0%6,932,961 6.7% 3+ Lanes 2,218,361 2,228,570 (10,209)(0.5%)2,198,225 0.9% Total Gross Trips 9,616,009 9,205,044 410,965 4.5%9,131,186 5.3% Revenue Full Toll Lanes $28,358,817 $27,123,316 $1,235,501 4.6%$26,219,123 8.2% 3+ Lanes $582,211 $645,581 ($63,371)(9.8%)$611,714 (4.8%) Total Gross Revenue $28,941,028 $27,768,898 $1,172,130 4.2%$26,830,838 7.9% Average Revenue per Trip Average Full Toll Lanes $3.83 $3.89 ($0.06)(1.5%)$3.78 1.3% Average 3+ Lanes $0.26 $0.29 ($0.03)(10.3%)$0.28 (7.1%) Average Gross Revenue $3.01 $3.02 ($0.01)(0.3%)$2.94 2.4% 4 . . . . . . . . . Traffic and Revenue Summary The chart below reflects the total trips breakdown between Full Toll trips and HOV3+ trips for FY 2014-15 on a monthly basis. 817,881 840,946 801,520 871,642 760,030 798,679 787,382 801,237 916,677 281,839 272,603 226,399 237,606 238,450 248,056 229,101 222,178 258,080 175,000 350,000 525,000 700,000 875,000 1,050,000 1,225,000 1,400,000 Jul-14 Aug-14 Sep-14 Oct-14 Nov-14 Dec-14 Jan-15 Feb-15 Mar-15 Apr-15 May-15 Jun-15 Vo l u m e Month FY 2014-15 Traffic Volume Overview Full Toll Lanes 3+ Lanes The chart below reflects the gross potential revenue breakdown between Full Toll trips and HOV3+ trips for FY 2014-15 on a monthly basis. 3,110,279 3,217,298 3,072,117 3,417,377 2,935,341 3,035,721 3,048,394 3,060,941 3,456,494 75,225 66,153 60,896 73,318 52,345 60,452 62,902 62,106 67,300 $2,500,000 $2,700,000 $2,900,000 $3,100,000 $3,300,000 $3,500,000 $3,700,000 Jul-14 Aug-14 Sep-14 Oct-14 Nov-14 Dec-14 Jan-15 Feb-15 Mar-15 Apr-15 May-15 Jun-15 Re v e n u e Month FY 2014-15 Revenue Summary Full Toll Lanes 3+ Lanes 5 . . . . . . . . . Peak traffic hour in the eastbound direction reached or exceeded 90% or more of defined capacity 27 times during the month of March 2015. As demonstrated on the next chart, westbound peak hour traffic volumes top out at 66% of defined capacity. EASTBOUND PEAK-HOUR VOLUMES PM Time Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap. 1400 - 1500 $4.55 214 1,541 45%$4.55 231 1,935 57%$4.55 272 2,166 64%$4.70 276 2,360 69%$3.10 401 3,002 88% 1500 - 1600 $4.90 427 2,579 76%$3.70 387 2,669 79%$3.95 465 2,930 86%$4.60 463 3,052 90%$9.85 560 2,950 87% 1600 - 1700 $4.70 368 2,899 85%$5.95 445 2,917 86%$7.20 436 3,065 90%$9.50 304 2,460 72%$9.65 484 2,826 83% 1700 - 1800 $4.85 390 2,720 80%$5.40 461 3,012 89%$6.70 420 3,050 90%$8.80 421 2,769 81%$6.20 426 2,840 84% 1800 - 1900 $4.90 439 1,977 58%$3.60 368 1,873 55%$3.60 595 3,170 93%$4.40 614 3,201 94%$5.80 516 2,530 74% 1900 - 2000 $3.45 254 1,081 32%$3.45 527 2,865 84%$3.45 344 1,811 53%$5.00 470 2,017 59%$5.45 460 1,913 56% PM Time Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap. 1400 - 1500 $4.55 249 1,792 53%$4.55 255 1,956 58%$4.55 268 2,147 63%$4.70 289 2,312 68%$3.10 395 2,895 85% 1500 - 1600 $4.90 468 2,785 82%$3.70 521 3,070 90%$3.95 499 3,059 90%$4.60 488 3,032 89%$9.85 518 3,055 90% 1600 - 1700 $4.70 428 3,003 88%$5.95 469 2,998 88%$7.20 475 2,868 84%$9.50 474 2,946 87%$9.65 493 3,117 92% 1700 - 1800 $4.85 441 3,132 92%$5.40 417 3,039 89%$6.70 418 2,909 86%$8.80 443 2,905 85%$6.20 448 3,110 91% 1800 - 1900 $4.90 455 2,458 72%$3.60 378 2,290 67%$3.60 494 2,785 82%$4.40 527 2,779 82%$5.80 495 2,636 78% 1900 - 2000 $3.45 295 1,461 43%$3.45 413 2,025 60%$3.45 421 2,064 61%$5.00 437 2,117 62%$5.45 391 1,801 53% PM Time Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap. 1400 - 1500 $4.55 251 1,788 53%$4.55 298 2,078 61%$4.55 303 2,099 62%$4.70 297 2,287 67%$3.10 392 3,040 89% 1500 - 1600 $4.90 530 2,909 86%$3.70 520 3,061 90%$3.95 505 3,182 94%$4.60 531 3,063 90%$9.85 567 3,184 94% 1600 - 1700 $4.70 440 3,150 93%$5.95 470 3,056 90%$7.20 470 3,064 90%$9.50 487 2,925 86%$9.65 526 3,062 90% 1700 - 1800 $4.85 422 2,978 88%$5.40 436 3,010 89%$6.70 452 2,963 87%$8.80 422 2,903 85%$6.20 467 2,950 87% 1800 - 1900 $4.90 419 2,082 61%$3.60 525 3,031 89%$3.60 512 2,912 86%$4.40 512 3,056 90%$5.80 505 2,698 79% 1900 - 2000 $3.45 289 1,311 39%$3.45 319 1,544 45%$3.45 345 1,710 50%$5.00 443 2,207 65%$5.45 431 1,880 55% PM Time Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap. 1400 - 1500 $4.55 250 1,985 58%$4.55 271 2,025 60%$4.55 287 2,119 62%$4.70 312 2,351 69%$3.10 416 2,982 88% 1500 - 1600 $4.90 510 2,839 84%$3.70 505 3,087 91%$3.95 487 3,043 90%$4.60 529 3,162 93%$9.85 566 2,893 85% 1600 - 1700 $4.70 458 3,030 89%$5.95 472 3,023 89%$7.20 447 2,890 85%$9.50 477 3,025 89%$9.65 501 2,972 87% 1700 - 1800 $4.85 412 3,034 89%$5.40 417 2,871 84%$6.70 454 2,954 87%$8.80 484 3,112 92%$6.20 488 2,906 85% 1800 - 1900 $4.90 435 2,417 71%$3.60 534 3,126 92%$3.60 512 2,903 85%$4.40 505 2,932 86%$5.80 479 2,443 72% 1900 - 2000 $3.45 301 1,295 38%$3.45 356 1,630 48%$3.45 462 2,426 71%$5.00 391 2,295 68%$5.45 373 1,707 50% PM Time Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap. 1400 - 1500 $4.55 319 1,807 53%$4.55 366 1,955 58% 1500 - 1600 $4.90 578 2,896 85%$3.70 586 2,997 88% 1600 - 1700 $4.70 484 2,961 87%$5.95 533 3,069 90% 1700 - 1800 $4.85 482 3,147 93%$5.40 495 2,955 87% 1800 - 1900 $4.90 505 2,334 69%$3.60 560 2,950 87% 1900 - 2000 $3.45 380 1,384 41%$3.45 439 1,797 53% Monday 03/02/15 Tuesday 03/03/15 Wednesday 03/04/15 Thursday 03/05/15 Friday 03/06/15 Monday 03/09/15 Tuesday 03/10/15 Wednesday 03/11/15 Thursday 03/12/15 Friday 03/13/15 Monday 03/16/15 Tuesday 03/17/15 Wednesday 03/18/15 Thursday 03/19/15 Friday 03/20/15 Monday 03/23/15 Tuesday 03/24/15 Wednesday 03/25/15 Thursday 03/26/15 Friday 03/27/15 Monday 03/30/15 Tuesday 03/31/15 Wednesday 04/01/15 Thursday 04/02/15 Friday 04/03/15 6 . . . . . . . . . WESTBOUND PEAK-HOUR VOLUMES AM Time Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap. 0400 - 0500 $2.70 175 556 16%$2.70 347 963 28%$2.70 344 963 28%$2.70 334 951 28%$2.70 291 906 27% 0500 - 0600 $4.35 561 2,183 64%$4.35 604 1,957 58%$4.35 596 2,047 60%$4.35 611 1,951 57%$4.15 570 1,888 56% 0600 - 0700 $4.55 512 2,235 66%$4.55 502 2,117 62%$4.55 506 2,098 62%$4.55 488 2,074 61%$4.35 423 1,689 50% 0700 - 0800 $5.05 332 1,821 54%$5.05 346 1,732 51%$5.05 349 1,777 52%$5.05 347 1,718 51%$4.90 362 1,734 51% 0800 - 0900 $4.55 174 1,558 46%$4.55 204 1,631 48%$4.55 184 1,489 44%$4.55 212 1,751 52%$4.35 179 1,311 39% 0900 - 1000 $3.60 127 1,219 36%$3.60 146 1,393 41%$3.60 191 1,641 48%$3.60 185 1,728 51%$3.60 226 1,602 47% AM Time Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap. 0400 - 0500 $2.70 262 715 21%$2.70 356 962 28%$2.70 323 920 27%$2.70 363 966 28%$2.70 304 847 25% 0500 - 0600 $4.35 630 2,052 60%$4.35 626 2,010 59%$4.35 630 1,983 58%$4.35 615 1,976 58%$4.15 555 1,904 56% 0600 - 0700 $4.55 509 1,979 58%$4.55 519 1,977 58%$4.55 550 2,028 60%$4.55 523 2,013 59%$4.35 529 1,890 56% 0700 - 0800 $5.05 415 1,926 57%$5.05 375 1,858 55%$5.05 407 1,896 56%$5.05 399 1,866 55%$4.90 336 1,662 49% 0800 - 0900 $4.55 230 1,745 51%$4.55 220 1,690 50%$4.55 208 1,695 50%$4.55 234 1,691 50%$4.35 208 1,565 46% 0900 - 1000 $3.60 163 1,546 45%$3.60 200 1,614 47%$3.60 193 1,736 51%$3.60 208 1,675 49%$3.60 162 1,083 32% AM Time Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap. 0400 - 0500 $2.70 344 994 29%$2.70 351 985 29%$2.70 341 919 27%$2.70 352 976 29%$2.70 303 845 25% 0500 - 0600 $4.35 596 2,013 59%$4.35 644 2,007 59%$4.35 608 1,993 59%$4.35 637 1,968 58%$4.15 576 1,827 54% 0600 - 0700 $4.55 493 1,957 58%$4.55 519 2,048 60%$4.55 537 2,057 61%$4.55 548 2,124 62%$4.35 511 1,919 56% 0700 - 0800 $5.05 405 1,819 54%$5.05 417 1,865 55%$5.05 375 1,822 54%$5.05 395 1,793 53%$4.90 343 1,615 48% 0800 - 0900 $4.55 237 1,665 49%$4.55 217 1,668 49%$4.55 213 1,689 50%$4.55 241 1,744 51%$4.35 245 1,587 47% 0900 - 1000 $3.60 160 1,261 37%$3.60 206 1,746 51%$3.60 208 1,600 47%$3.60 195 1,652 49%$3.60 184 1,330 39% AM Time Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap. 0400 - 0500 $2.70 334 975 29%$2.70 364 998 29%$2.70 360 981 29%$2.70 349 922 27%$2.70 322 853 25% 0500 - 0600 $4.35 624 1,976 58%$4.35 606 1,926 57%$4.35 605 1,993 59%$4.35 646 1,995 59%$4.15 554 1,862 55% 0600 - 0700 $4.55 503 1,975 58%$4.55 513 2,065 61%$4.55 545 2,059 61%$4.55 508 2,128 63%$4.35 489 1,760 52% 0700 - 0800 $5.05 370 1,650 49%$5.05 425 1,915 56%$5.05 393 1,856 55%$5.05 393 1,853 55%$4.90 348 1,606 47% 0800 - 0900 $4.55 103 614 18%$4.55 235 1,733 51%$4.55 250 1,727 51%$4.55 237 1,648 48%$4.35 243 1,432 42% 0900 - 1000 $3.60 231 1,910 56%$3.60 213 1,698 50%$3.60 190 1,485 44%$3.60 239 1,677 49%$3.60 228 1,328 39% AM Time Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap. 0400 - 0500 $2.70 338 967 28%$2.70 353 956 28% 0500 - 0600 $4.35 584 1,892 56%$4.35 586 1,918 56% 0600 - 0700 $4.55 497 1,897 56%$4.55 511 1,947 57% 0700 - 0800 $5.05 375 1,725 51%$5.05 417 1,755 52% 0800 - 0900 $4.55 262 1,627 48%$4.55 285 1,612 47% 0900 - 1000 $3.60 315 1,442 42%$3.60 331 1,546 45% Monday 03/02/15 Tuesday 03/03/15 Wednesday 03/04/15 Thursday 03/05/15 Friday 03/06/15 Monday 03/09/15 Tuesday 03/10/15 Wednesday 03/11/15 Friday 03/13/15 Monday 03/16/15 Tuesday 03/17/15 Wednesday 03/18/15 Friday 03/20/15 Monday 03/23/15 Tuesday 03/24/15 Wednesday 03/25/15 Friday 03/27/15 Thursday 04/02/15 Thursday 03/12/15 Monday 03/30/15 Tuesday 03/31/15 Wednesday 04/01/15 Friday 04/03/15 Thursday 03/26/15 Thursday 03/19/15 7 . . . . . . . . . Performance Measures Mar-15 Performance CUSTOMER SERVICE Call Wait Time Monthly Not to exceed 120 seconds 1:41 Abandon Rate Monthly No more than 4.0% 3.7% Customer Satisfaction Monthly At least 75 outbound calls 75 Convert Violators to Customers Quarterly 8% or more 18% Convert Violators to Customers Annually 10% or more #N/A VIOLATION PROCESSING Response Time Monthly Within 2 business days of receipt 1.0 CUSA Violation Collection Rate Quarterly 70% or more 76% CUSA Violation Collection Rate Annually 74% or more 76% TRAFFIC OPERATIONS Initial & Secondary Reviews Monthly Equal to or less than 15 days 2.9 *Plate Misread Errors Monthly Equal to or less than 0.4% 0.05% CAS Response Time Monthly 0:20 (minutes) per call 0:06 ACCOUNTING Exceptions Monthly No more than 3 0 INFORMATION TECHNOLOGY Back-office System Uptime Monthly 99% Availability 100% Network Uptime Monthly 99% Availability 100% CUSA = Cofiroute USA; CAS = Customer Assistance Specialists * Plate Misread Error performance is current after a 60-day hold-back period; therefore, percentage reported here is for 2 months prior to the month of this report. REPORTING REQUIREMENT Reporting Period PERFORMANCE STANDARD Incoming Call Activity FY Total Calls % of Total Total Calls % of Total Average Representatives Answered 21,860 65.7%20,132 67.2%20,994 IVR Answered 7,341 22.1%7,181 24.0%7,758 *Abandoned Calls = or >20 seconds 1,227 3.7%826 2.8%1,205 **Abandoned Calls - all others 2,833 8.5%1,831 6.1%2,230 Total Incoming Calls:33,261 29,970 32,187 *This data is used in the Abandoned Calls performance measure. ** This data represents all IVR abandons and abandons outside the performance measure threshold. February-15March-15 INCOMING CALL VOLUME Transponder Distribution Status Tags % of Total Tags % of Total Issued To New Accounts 989 37.6%824 37.9%820 32.7% Additional Tags to Existing Accounts 659 25.1%516 23.7%596 23.8% Replacement Transponders 979 37.3%835 38.4%1,094 43.6% Total Issued 2,627 2,175 2,510 Returned Account Closures 419 26.1%499 33.4%457 26.9% Accounts Downsizing 175 10.9%183 12.2%189 11.1% Defective Transponders 1,011 63.0%814 54.4%1,054 62.0% Total Returned 1,605 1,496 1,700 FY 2014-15TRANSPONDER DISTRIBUTION March-15 February-15 Average To-Date 8 . . . . . . . . . At the end of March 2015, the 91 Express Lanes had 115,750 active customer accounts, with 174,914 transponders assigned to those accounts. Number of Accounts by Fiscal Year As of March 31, 2015 106,280 113,263 118,416 119,992 117,888 114,556 114,138 112,584 112,473 112,929 113,672 115,750 95,000 100,000 105,000 110,000 115,000 120,000 125,000 Fiscal Year Operational Highlights On-road Operations Customer Assistance Specialists (CAS) responded to 104 calls during March. The CAS team received 80 calls to assist disabled vehicles, 7 calls to remove debris, and conducted 3 assists or traffic breaks. The CAS provided assistance to 6 accidents in the Express Lanes and 8 accidents in the general-purpose lanes. 9 . . . . . . . . . Financial Highlights 91 Express Lanes Operating Statement Description Actual (1)Budget (1)Dollar $Percent (%) Operating revenues: Toll revenue 26,929,962.78 26,362,534.00$ 567,428.78$ 2.2 Fee revenue 6,256,057.98 5,172,331.00 1,083,726.98 21.0 Total operating revenues 33,186,020.76 31,534,865.00 1,651,155.76 5.2 Operating expenses: Contracted services 5,992,697.08 6,270,055.00 277,357.92 4.4 Administrative fee 1,717,725.78 1,653,494.00 (64,231.78) (3.9) Other professional services 823,392.82 2,813,245.00 1,989,852.18 70.7 Credit card processing fees 618,400.15 682,808.00 64,407.85 9.4 Toll road account servicing 489,603.22 438,540.00 (51,063.22) (11.6) Other insurance expense 237,248.68 541,350.00 304,101.32 56.2 Toll road maintenance supply repairs 130,219.68 174,934.00 44,714.32 25.6 Patrol services 442,087.53 371,106.00 (70,981.53) (19.1) Building equipment repairs and maint 306,696.40 468,412.00 161,715.60 34.5 Other services 13,200.00 20,850.00 7,650.00 36.7 Utilities 11,392.93 14,994.00 3,601.07 24.0 Office expense 28,043.57 34,369.00 6,325.43 18.4 Bad debt expense 55,728.87 - (55,728.87) N/A Miscellaneous (2)46,499.27 216,266.00 169,766.73 78.5 Leases 238,366.37 299,880.00 61,513.63 20.5 Total operating expenses 11,151,302.35 14,000,303.00 2,849,000.65 20.3 Depreciation and amortization (3)2,748,413.25 - (2,748,413.25) N/A Operating income (loss)19,286,305.16 17,534,562.00 1,751,743.16 10.0 Nonoperating revenues (expenses): Interest income 461,640.62 819,835.00 (358,194.38) (43.7) Investment gain on derivative instrument - - - N/A Interest expense (4,416,668.27) (4,421,061.00) 4,392.73 0.1 Other 9,093.09 - 9,093.09 N/A Total nonoperating revenues (expenses)(3,945,934.56) (3,601,226.00) (344,708.56) (9.6) Transfers in - - - N/A Transfers out - - - N/A Net income (loss)15,340,370.60$ 13,933,336.00$ 1,407,034.60$ 10.1 ¹Actual amounts are accounted for on the accrual basis of accounting in an enterprise fund. Budget amounts are accounted for on a modified accrual basis of accounting. ²Miscellaneous expenses include: Bond Insurance Costs, Bank Service Charge, Transponder Materials. ³Depreciation and amortization are not budgeted items. YTD as of March 31, 2015 YTD Variance Capital Asset Activity During the nine months ending March 31, 2015, capital asset activities included $16,468 for the purchase of support equipment, $109,724 for the purchase of computer equipment, and $341,062 for the purchase of transponders. ORANGE COUNTY TRANSPORTATION AUTHORITY 91 Express Lanes Monthly Status Reports Attachment F ATTACHMENT F Orange County Transportation Authority SSttaattuuss RReeppoorrtt AApprriill 22001155 As of April 30, 2015 2 . . . . . . . . . Operations Overview Traffic and Revenue Statistics Total traffic volume on the 91 Express Lanes for April 2015 was 1,173,914. This represents a daily average of 39,130. This is an 11.9% increase in total traffic volume from the same period last year when traffic levels totaled 1,048,806. Potential toll revenue for the month was $3,551,743 which represents an increase of 14.2% from the prior year’s total of $3,109,600. Carpool percentage for the month was 22.27% as compared to the previous year’s rate of 22.91%. Month-to-date traffic and revenue data are summarized in the table below. The following trip and revenue statistics tables represent all trips taken on the 91 Express Lanes and associated potential revenue for the month of April 2015. Current Month-to-Date (MTD) as of April 30, 2015 Trips Apr-15 MTD Actual Stantec MTD Projected # Variance % Variance Apr-14 MTD Actual Yr-to-Yr % Variance Full Toll Lanes 912,448 818,726 93,722 11.4%808,549 12.9% 3+ Lanes 261,466 244,967 16,499 6.7%240,257 8.8% Total Gross Trips 1,173,914 1,063,693 110,221 10.4%1,048,806 11.9% Revenue Full Toll Lanes $3,480,681 $3,175,615 $305,066 9.6%$3,041,956 14.4% 3+ Lanes $71,062 $69,758 $1,304 1.9%$67,644 5.1% Total Gross Revenue $3,551,743 $3,245,373 $306,370 9.4%$3,109,600 14.2% Average Revenue per Trip Average Full Toll Lanes $3.81 $3.88 ($0.07)(1.8%)$3.76 1.3% Average 3+ Lanes $0.27 $0.28 ($0.01)(3.6%)$0.28 (3.6%) Average Gross Revenue $3.03 $3.05 ($0.02)(0.7%)$2.96 2.4% 3 . . . . . . . . . The 2015 fiscal year-to-date (YTD) traffic volume is 6% higher than the same period last year. The 2015 fiscal year-to-date revenue is 8.5% higher than for the same period last year. Year-to- date average revenue per-trip is $3.01. Fiscal year-to-date traffic and revenue data are summarized in the table below. The following trip and revenue statistics tables represent all trips taken on the 91 Express Lanes and associated potential revenue for the months of July 2014 through April 2015. FY 2014-15 to Date as of April 30, 2015 Trips FY 2014-15 YTD Actual Stantec YTD Projected # Variance % Variance FY 2013-14 YTD Actual Yr-to-Yr % Variance Full Toll Lanes 8,310,096 7,795,200 514,896 6.6%7,741,510 7.3% 3+ Lanes 2,479,827 2,473,537 6,290 0.3%2,438,482 1.7% Total Gross Trips 10,789,923 10,268,737 521,186 5.1%10,179,992 6.0% Revenue Full Toll Lanes $31,839,498 $30,298,931 $1,540,567 5.1%$29,261,079 8.8% 3+ Lanes $653,273 $715,339 ($62,067)(8.7%)$679,358 (3.8%) Total Gross Revenue $32,492,771 $31,014,271 $1,478,500 4.8%$29,940,438 8.5% Average Revenue per Trip Average Full Toll Lanes $3.83 $3.89 ($0.06)(1.5%)$3.78 1.3% Average 3+ Lanes $0.26 $0.29 ($0.03)(10.3%)$0.28 (7.1%) Average Gross Revenue $3.01 $3.02 ($0.01)(0.3%)$2.94 2.4% 4 . . . . . . . . . Traffic and Revenue Summary The chart below reflects the total trips breakdown between Full Toll trips and HOV3+ trips for FY 2014-15 on a monthly basis. 817,881 840,946 801,520 871,642 760,030 798,679 787,382 801,237 916,677 912,448 281,839 272,603 226,399 237,606 238,450 248,056 229,101 222,178 258,080 261,466 175,000 350,000 525,000 700,000 875,000 1,050,000 1,225,000 1,400,000 Jul-14 Aug-14 Sep-14 Oct-14 Nov-14 Dec-14 Jan-15 Feb-15 Mar-15 Apr-15 May-15 Jun-15 Vo l u m e Month FY 2014-15 Traffic Volume Overview Full Toll Lanes 3+ Lanes The chart below reflects the gross potential revenue breakdown between Full Toll trips and HOV3+ trips for FY 2014-15 on a monthly basis. 3,110,279 3,217,298 3,072,117 3,417,377 2,935,341 3,035,721 3,048,394 3,060,941 3,456,494 3,480,681 75,225 66,153 60,896 73,318 52,345 60,452 62,902 62,106 67,300 71,062 $2,500,000 $2,700,000 $2,900,000 $3,100,000 $3,300,000 $3,500,000 $3,700,000 Jul-14 Aug-14 Sep-14 Oct-14 Nov-14 Dec-14 Jan-15 Feb-15 Mar-15 Apr-15 May-15 Jun-15 Re v e n u e Month FY 2014-15 Revenue Summary Full Toll Lanes 3+ Lanes 5 . . . . . . . . . Peak traffic hour in the eastbound direction reached or exceeded 90% or more of defined capacity 26 times during the month of April 2015. As demonstrated on the next chart, westbound peak hour traffic volumes top out at 63% of defined capacity. EASTBOUND PEAK-HOUR VOLUMES PM Time Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap. 1400 - 1500 $4.55 392 2,150 63%$4.70 382 2,365 70%$3.10 514 2,846 84% 1500 - 1600 $3.95 543 3,039 89%$4.60 578 3,088 91%$9.85 626 2,870 84% 1600 - 1700 $7.20 476 2,952 87%$9.50 590 2,994 88%$9.65 596 2,776 82% 1700 - 1800 $6.70 463 3,154 93%$8.80 510 2,943 87%$6.20 452 2,284 67% 1800 - 1900 $3.60 544 3,300 97%$4.40 560 2,843 84%$5.80 438 1,698 50% 1900 - 2000 $3.45 509 2,294 67%$5.00 489 1,966 58%$5.45 418 1,354 40% PM Time Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap. 1400 - 1500 $4.55 283 1,859 55%$4.55 292 1,959 58%$4.55 297 2,147 63%$4.70 318 2,344 69%$3.10 394 2,966 87% 1500 - 1600 $4.90 470 2,856 84%$3.70 445 3,020 89%$3.95 479 3,089 91%$4.60 451 2,998 88%$9.85 491 2,778 82% 1600 - 1700 $4.70 439 2,995 88%$5.95 435 3,169 93%$7.20 463 3,012 89%$9.50 504 3,035 89%$9.65 476 2,906 85% 1700 - 1800 $4.85 405 2,824 83%$5.40 433 3,135 92%$6.70 423 2,960 87%$8.80 441 3,028 89%$6.20 412 2,910 86% 1800 - 1900 $4.90 395 2,050 60%$3.60 415 2,346 69%$3.60 470 2,904 85%$4.40 471 2,954 87%$5.80 419 2,193 65% 1900 - 2000 $3.45 312 1,280 38%$3.45 297 1,339 39%$3.45 345 1,622 48%$5.00 422 2,196 65%$5.45 374 1,577 46% PM Time Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap. 1400 - 1500 $4.55 263 1,871 55%$4.55 258 2,076 61%$4.55 261 2,021 59%$4.70 268 2,117 62%$3.10 318 2,868 84% 1500 - 1600 $4.90 478 2,832 83%$3.70 495 3,033 89%$3.95 494 3,007 88%$4.60 492 3,054 90%$9.85 455 2,688 79% 1600 - 1700 $4.70 448 3,214 95%$5.95 476 3,040 89%$7.20 438 2,862 84%$9.50 448 2,837 83%$9.65 449 2,909 86% 1700 - 1800 $4.85 418 3,023 89%$5.40 451 3,056 90%$6.70 444 3,037 89%$8.80 434 2,958 87%$6.20 467 3,075 90% 1800 - 1900 $4.90 461 2,383 70%$3.60 498 2,956 87%$3.60 524 3,024 89%$4.40 545 3,054 90%$5.80 487 3,023 89% 1900 - 2000 $3.45 258 1,245 37%$3.45 312 1,749 51%$3.45 313 1,611 47%$5.00 385 1,900 56%$5.45 468 2,522 74% PM Time Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap. 1400 - 1500 $4.55 267 1,861 55%$4.55 177 1,415 42%$4.55 290 2,123 62%$4.70 308 2,354 69%$3.10 399 3,015 89% 1500 - 1600 $4.90 521 2,918 86%$3.70 518 2,844 84%$3.95 498 3,135 92%$4.60 521 3,224 95%$9.85 569 2,872 84% 1600 - 1700 $4.70 450 3,070 90%$5.95 485 3,250 96%$7.20 468 2,991 88%$9.50 490 3,035 89%$9.65 463 2,873 85% 1700 - 1800 $4.85 406 2,827 83%$5.40 432 3,052 90%$6.70 411 3,020 89%$8.80 467 3,105 91%$6.20 469 3,079 91% 1800 - 1900 $4.90 481 2,409 71%$3.60 491 2,982 88%$3.60 516 3,069 90%$4.40 485 2,785 82%$5.80 475 2,405 71% 1900 - 2000 $3.45 263 1,270 37%$3.45 300 1,380 41%$3.45 348 1,628 48%$5.00 423 1,788 53%$5.45 368 1,577 46% PM Time Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap. 1400 - 1500 $4.55 302 1,910 56%$4.55 238 1,986 58%$4.55 285 2,194 65%$4.70 304 2,402 71% 1500 - 1600 $4.90 493 2,921 86%$3.70 484 3,089 91%$3.95 472 3,136 92%$4.60 474 3,026 89% 1600 - 1700 $4.70 408 2,853 84%$5.95 445 2,929 86%$7.20 482 2,969 87%$9.50 434 3,049 90% 1700 - 1800 $4.85 383 2,690 79%$5.40 474 3,057 90%$6.70 443 2,978 88%$8.80 456 3,141 92% 1800 - 1900 $4.90 520 2,684 79%$3.60 512 2,991 88%$3.60 415 3,046 90%$4.40 565 3,190 94% 1900 - 2000 $3.45 272 1,191 35%$3.45 301 1,644 48%$3.45 446 2,649 78%$5.00 359 1,819 54% Thursday 04/30/15 Friday 05/01/15Monday 04/27/15 Tuesday 04/28/15 Wednesday 04/29/15 Thursday 04/23/15 Friday 04/24/15 Thursday 04/16/15 Friday 04/17/15 Monday 04/20/15 Tuesday 04/21/15 Wednesday 04/22/15 Thursday 04/09/15 Friday 04/10/15 Monday 04/13/15 Tuesday 04/14/15 Wednesday 04/15/15 Thursday 04/02/15 Friday 04/03/15 Monday 04/06/15 Tuesday 04/07/15 Wednesday 04/08/15 Monday 03/30/15 Tuesday 03/31/15 Wednesday 04/01/15 6 . . . . . . . . . WESTBOUND PEAK-HOUR VOLUMES AM Time Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap. 0400 - 0500 $2.70 353 972 29%$2.70 363 930 27%$2.70 276 787 23% 0500 - 0600 $4.35 614 1,932 57%$4.35 606 1,911 56%$4.15 478 1,664 49% 0600 - 0700 $4.55 531 2,059 61%$4.55 501 2,000 59%$4.35 371 1,551 46% 0700 - 0800 $5.05 373 1,759 52%$5.05 380 1,738 51%$4.90 242 1,145 34% 0800 - 0900 $4.55 304 1,784 52%$4.55 302 1,637 48%$4.35 219 1,086 32% 0900 - 1000 $3.60 320 1,534 45%$3.60 309 1,556 46%$3.60 346 1,310 39% AM Time Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap. 0400 - 0500 $2.70 339 982 29%$2.70 225 595 18%$2.70 329 944 28%$2.70 360 987 29%$2.70 330 911 27% 0500 - 0600 $4.35 550 1,894 56%$4.35 376 1,093 32%$4.35 595 1,957 58%$4.35 606 1,911 56%$4.15 577 1,887 56% 0600 - 0700 $4.55 413 1,907 56%$4.55 425 1,783 52%$4.55 445 2,032 60%$4.55 451 2,046 60%$4.35 434 1,890 56% 0700 - 0800 $5.05 322 1,628 48%$5.05 352 1,847 54%$5.05 327 1,740 51%$5.05 340 1,781 52%$4.90 318 1,514 45% 0800 - 0900 $4.55 245 1,630 48%$4.55 228 1,913 56%$4.55 224 1,753 52%$4.55 260 1,807 53%$4.35 210 1,365 40% 0900 - 1000 $3.60 220 1,504 44%$3.60 197 1,890 56%$3.60 224 1,627 48%$3.60 259 1,739 51%$3.60 228 1,290 38% AM Time Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap. 0400 - 0500 $2.70 347 1,025 30%$2.70 362 1,017 30%$2.70 361 970 29%$2.70 388 1,494 44%$2.70 341 939 28% 0500 - 0600 $4.35 599 1,991 59%$4.35 619 1,893 56%$4.35 615 1,977 58%$4.35 631 2,097 62%$4.15 548 1,829 54% 0600 - 0700 $4.55 498 2,032 60%$4.55 522 2,061 61%$4.55 500 2,084 61%$4.55 509 2,117 62%$4.35 446 1,880 55% 0700 - 0800 $5.05 374 1,778 52%$5.05 387 1,901 56%$5.05 394 1,853 55%$5.05 383 1,856 55%$4.90 349 1,647 48% 0800 - 0900 $4.55 205 1,715 50%$4.55 245 1,839 54%$4.55 225 1,791 53%$4.55 249 1,817 53%$4.35 220 1,422 42% 0900 - 1000 $3.60 201 1,780 52%$3.60 173 1,637 48%$3.60 201 1,731 51%$3.60 214 1,687 50%$3.60 175 1,218 36% AM Time Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap. 0400 - 0500 $2.70 342 1,021 30%$2.70 361 970 29%$2.70 387 998 29%$2.70 374 999 29%$2.70 304 860 25% 0500 - 0600 $4.35 575 1,887 56%$4.35 625 1,996 59%$4.35 588 1,833 54%$4.35 614 1,925 57%$4.15 508 1,788 53% 0600 - 0700 $4.55 434 1,916 56%$4.55 494 2,041 60%$4.55 469 2,013 59%$4.55 541 2,121 62%$4.35 456 1,875 55% 0700 - 0800 $5.05 280 1,546 45%$5.05 392 1,937 57%$5.05 386 1,764 52%$5.05 371 1,773 52%$4.90 365 1,702 50% 0800 - 0900 $4.55 260 1,636 48%$4.55 217 1,750 51%$4.55 204 1,688 50%$4.55 236 1,660 49%$4.35 179 1,259 37% 0900 - 1000 $3.60 244 1,996 59%$3.60 177 1,533 45%$3.60 203 1,627 48%$3.60 167 1,452 43%$3.60 168 1,142 34% AM Time Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap.Price HOV Vol. Cap. 0400 - 0500 $2.70 374 1,064 31%$2.70 378 1,005 30%$2.70 383 1,038 31%$2.70 372 998 29% 0500 - 0600 $4.35 596 1,988 58%$4.35 606 2,053 60%$4.35 615 2,094 62%$4.35 599 1,976 58% 0600 - 0700 $4.55 473 2,024 60%$4.55 502 2,121 62%$4.55 502 2,057 61%$4.55 496 2,137 63% 0700 - 0800 $5.05 402 1,792 53%$5.05 376 1,796 53%$5.05 388 1,855 55%$5.05 393 1,828 54% 0800 - 0900 $4.55 224 1,783 52%$4.55 209 1,713 50%$4.55 211 1,706 50%$4.55 242 1,754 52% 0900 - 1000 $3.60 192 1,623 48%$3.60 186 1,642 48%$3.60 194 1,574 46%$3.60 205 1,676 49% Thursday 04/30/15 Friday 05/01/15Monday 04/27/15 Tuesday 04/28/15 Wednesday 04/29/15 Thursday 04/23/15 Friday 04/24/15 Thursday 04/16/15 Friday 04/17/15 Monday 04/20/15 Tuesday 04/21/15 Wednesday 04/22/15 Thursday 04/09/15 Friday 04/10/15 Monday 04/13/15 Tuesday 04/14/15 Wednesday 04/15/15 Thursday 04/02/15 Friday 04/03/15 Monday 04/06/15 Tuesday 04/07/15 Wednesday 04/08/15 Monday 03/30/15 Tuesday 03/31/15 Wednesday 04/01/15 7 . . . . . . . . . Performance Measures Apr-15 Performance CUSTOMER SERVICE Call Wait Time Monthly Not to exceed 120 seconds 1:19 Abandon Rate Monthly No more than 4.0% 2.9% Customer Satisfaction Monthly At least 75 outbound calls 80 Convert Violators to Customers Quarterly 8% or more 21% Convert Violators to Customers Annually 10% or more #N/A VIOLATION PROCESSING Response Time Monthly Within 2 business days of receipt 0.9 CUSA Violation Collection Rate Quarterly 70% or more 74% CUSA Violation Collection Rate Annually 74% or more 76% TRAFFIC OPERATIONS Initial & Secondary Reviews Monthly Equal to or less than 15 days 1.9 *Plate Misread Errors Monthly Equal to or less than 0.4% 0.09% CAS Response Time Monthly 0:20 (minutes) per call 0:05 ACCOUNTING Exceptions Monthly No more than 3 0 INFORMATION TECHNOLOGY Back-office System Uptime Monthly 99% Availability 99.9% Network Uptime Monthly 99% Availability 99.9% CUSA = Cofiroute USA; CAS = Customer Assistance Specialists * Plate Misread Error performance is current after a 60-day hold-back period; therefore, percentage reported here is for 2 months prior to the month of this report. REPORTING REQUIREMENT Reporting Period PERFORMANCE STANDARD Incoming Call Activity FY Total Calls % of Total Total Calls % of Total Average Representatives Answered 21,884 66.1%21,860 65.7%21,083 IVR Answered 8,129 24.5%7,341 22.1%7,795 *Abandoned Calls = or >20 seconds 968 2.9%1,227 3.7%1,181 **Abandoned Calls - all others 2,150 6.5%2,833 8.5%2,222 Total Incoming Calls:33,131 33,261 32,281 *This data is used in the Abandoned Calls performance measure. ** This data represents all IVR abandons and abandons outside the performance measure threshold. March-15April-15 INCOMING CALL VOLUME Transponder Distribution Status Tags % of Total Tags % of Total Issued To New Accounts 970 36.8%989 37.6%835 33.1% Additional Tags to Existing Accounts 682 25.9%659 25.1%605 24.0% Replacement Transponders 983 37.3%979 37.3%1,083 42.9% Total Issued 2,635 2,627 2,522 Returned Account Closures 329 21.4%380 24.8%441 26.3% Accounts Downsizing 178 11.6%160 10.5%186 11.1% Defective Transponders 1,031 67.0%991 64.7%1,050 62.6% Total Returned 1,538 1,531 1,677 FY 2014-15TRANSPONDER DISTRIBUTION April-15 March-15 Average To-Date 8 . . . . . . . . . At the end of April 2015, the 91 Express Lanes had 116,230 active customer accounts, with 175,653 transponders assigned to those accounts. Number of Accounts by Fiscal Year As of April 30, 2015 106,280 113,263 118,416 119,992 117,888 114,556 114,138 112,584 112,473 112,929 113,672 116,230 95,000 100,000 105,000 110,000 115,000 120,000 125,000 Fiscal Year Operational Highlights On-road Operations Customer Assistance Specialists (CAS) responded to 136 calls during April. The CAS team received 83 calls to assist disabled vehicles, 16 calls to remove debris, and conducted 32 assists or traffic breaks. The CAS provided assistance to 3 accidents in the Express Lanes and 2 accidents in the general-purpose lanes. 9 . . . . . . . . . Financial Highlights 91 Express Lanes Operating Statement Description Actual (1)Budget (1)Dollar $Percent (%) Operating revenues: Toll revenue 30,223,546.00 29,164,131.00$ 1,059,415.00$ 3.6 Fee revenue 7,088,991.46 5,789,327.00 1,299,664.46 22.4 Total operating revenues 37,312,537.46 34,953,458.00 2,359,079.46 6.7 Operating expenses: Contracted services 6,656,053.92 6,948,950.00 292,896.08 4.2 Administrative fee 1,908,584.20 1,834,130.00 (74,454.20) (4.1) Other professional services 849,018.97 2,924,793.00 2,075,774.03 71.0 Credit card processing fees 691,249.42 754,008.00 62,758.58 8.3 Toll road account servicing 578,099.41 521,280.00 (56,819.41) (10.9) Other insurance expense 293,411.30 610,750.00 317,338.70 52.0 Toll road maintenance supply repairs 153,441.38 193,260.00 39,818.62 20.6 Patrol services 487,444.49 412,340.00 (75,104.49) (18.2) Building equipment repairs and maint 351,486.62 535,792.00 184,305.38 34.4 Other services 13,850.00 21,500.00 7,650.00 35.6 Advertising fees - - - N/A Utilities 12,533.20 16,660.00 4,126.80 24.8 Office expense 46,384.36 37,035.00 (9,349.36) (25.2) Bad debt expense 54,965.39 - (54,965.39) N/A Miscellaneous (2)47,465.51 223,632.00 176,166.49 78.8 Leases 266,059.25 333,200.00 67,140.75 20.2 Property taxes - - - N/A Total operating expenses 12,410,047.42 15,367,330.00 2,957,282.58 19.2 Depreciation and amortization (3)3,053,417.12 - (3,053,417.12) N/A Operating income (loss)21,849,072.92 19,586,128.00 2,262,944.92 11.6 Nonoperating revenues (expenses): Federal assistance grants - - - N/A Interest income 528,832.85 868,885.00 (340,052.15) (39.1) Investment gain on derivative instrument - - - N/A Interest expense (4,903,989.08) (4,912,290.00) 8,300.92 0.2 Other 9,093.09 - 9,093.09 N/A Total nonoperating revenues (expenses)(4,366,063.14) (4,043,405.00) (322,658.14) (8.0) Transfers in - - - N/A Transfers out - - - N/A Net income (loss)17,483,009.78$ 15,542,723.00$ 1,940,286.78$ 12.5 ¹Actual amounts are accounted for on the accrual basis of accounting in an enterprise fund. Budget amounts are accounted for on a modified accrual basis of accounting. ²Miscellaneous expenses include: Bond Insurance Costs, Bank Service Charge, Transponder Materials. ³Depreciation and amortization are not budgeted items. YTD as of April 30, 2015 YTD Variance Capital Asset Activity During the ten months ending April 30, 2015, capital asset activities included $16,468 for the purchase of support equipment, $109,724 for the purchase of computer equipment, and $341,062 for the purchase of transponders. ORANGE COUNTY TRANSPORTATION AUTHORITY 91 Express Lanes Anaheim Facility Lease Renewal Staff Report Orange County Transportation Authority 550 South Main Street / P.O. Box 14184 / Orange / California 92863-1584 / (714) 560-OCTA (6282) May 29, 2015 To: State Route 91 Advisory Committee From: Kirk Avila, General Manager, 91 Express Lanes Subject: 91 Express Lanes Anaheim Facility Lease Renewal Overview On April 13, 2015, the Orange County Transportation Authority’s Board of Directors approved the extension of the office lease for the 91 Express Lanes office in Anaheim, as well as the addition of 2,639 square feet of office space to allow for expansion. The expansion space will accommodate the extra staff that will be needed when the Riverside County Transportation Commission and the Orange County Transportation Authority commence the joint operations of the toll roads. The leased space accommodates the traffic operations center, data center, and administrative offices. Staff retained the brokerage services of CBRE, Inc. to negotiate with the landlord, Kraemer II Fullerton, LLC, for a 15-year lease extension. A copy of the staff report recommending the lease extension to the Board of Directors is attached. Recommendation Receive and file as an information item. Attachment A. 91 Express Lanes Anaheim Facility Lease Renewal: Staff Report and committee transmittal to Orange County Transportation Authority Board of Directors dated April 13, 2015. ORANGE COUNTY TRANSPORTATION AUTHORITY 91 Express Lanes Anaheim Facility Lease Renewal Attachment A 11111 OCTA COMMITTEE TRANSMITTAL April 13, 2015 To: Members of the Board of Directors From: Laurena Weineri `Clerk of the Board Subject: 91 Express Lanes Anaheim Facility Lease Renewal Finance and Administration Committee Meeting of April 8, 2015 Present. Directors Miller, Murray, Shaw, Spitzer, Steel, and Ury Absent: Directors Hennessey and Jones Committee Vote This item was passed by the Members present. Committee Recommendation Authorize the Chief Executive Officer to execute Amendment No. 13 to Agreement No. C-0-1412 with Kraemer II Fullerton LLC, to cover the 15 -year lease extension for the 91 Express Lanes Anaheim Office, in an amount not to exceed $5,976,000. Committee Discussion Director Miller requested that staff provide additional information regarding the total costs related to renewing the current lease, leasing at a new location, and purchasing a building at a new location. The table below outlines the information over the 15 -year lease horizon, as well as a 30 -year horizon. Renew Lease (current location) New Lease (new location) Building Purchase (new location) 15 -Year Total Costs' (Undiscounted) $7.1 million $9.8 — $10.5 miIlion $14.1 — $16.1 million 30 -Year Total Costs* (Undiscounted) $16.4 million $19.0 — $20.7 million $17.9 — $19.2 million *Includes all costs, such as lease costs, purchase price, build -out costs, expenses, disposition proceeds, etc. Orange County Transportation Authority 550 South Main Street / P.O. Box 14184 / Orange I California 92863-1584 / (714) 560-OCTA (6282) April 8, 2015 To: Finance and Administration Comt ttee From: Darrell Johnson,'. Chief Executive Officer Subject: 91 Express Lanes Anaheim Facility Lease Renewal Overview Staff has evaluated the space and operational needs at the Anaheim Office for the 91 Express Lanes in anticipation of the upcoming extension project in Riverside County. The current office lease located at 180 North Riverview in Anaheim Hills expires around the same time that the Riverside County Transportation Commission toll lanes become operational in 2017. Several strategies have been discussed as to how to proceed with future office space. The preferred option would be to extend the existing lease now rather than after improvements are made to the facility. Recommendation Authorize the Chief Executive Officer to execute Amendment No. 13 to Agreement No. C-0-1412 with Kraemer II Fullerton LLC, to cover the 15 -year lease extension for the 91 Express Lanes Anaheim Office, in an amount not to exceed $5,976,000. Background Since 1993, the administrative functions for the 91 Express Lanes have been located at the 180 North Riverview Drive office. This location has proven to be desirable because of the proximity to the 91 Express Lanes facility. The 91 Express Lanes office currently occupies 9,346 square feet at the 180 North Riverview Drive location, which equals approximately 16 percent of the 57,000 square foot building. The current monthly lease rate is $2.15 per square foot and is currently set to increase to $2.20 on July 1, 2015. The current lease expires on June 30, 2017. The 91 Express Lanes Anaheim office accommodates the traffic operations center, data center, as well as the office space for administrative employees Orange County Transportation Authority 550 South Main Street / P.O. Box 14184 / Orange / California 92863-1584 / (714) 560-OCTA (6282) 91 Express Lanes Anaheim Facility Lease Renewal Page 2 who handle the day-to-day functions of the 91 Express Lanes. The traffic operations center is directly connected to the toll road gantries via dedicated fiber optic cabling, making the location's proximity to the median of the 91 Express Lanes ideal. The Orange County Transportation Authority (OCTA) has a recorded easement between the building and the gantries to accommodate the direct cabling. The data center contains the hardware and equipment necessary to support the Electronic Traffic and Toll Management system, the back office/account management system.. and other ancillary systems that support the 91 Express Lanes computing environment and operation. Riverside County Transportation Commission (RCTC) is in the process of extending the 91 Express Lanes into Riverside County. OCTA and RCTC will have a joint operation for the 91 Express Lanes and use one operator. The joint operations will require additional staff and office space soon. Space needs for the addition of RCTC personnel will require an additional 2,639 square feet of office space at the 180 North Riverview location, bringing the total leased space to approximately 11,985 square feet. To accommodate the extra monitoring equipment and additional staffing, there will also need to be upgrades made at the current facility. Modifications to the data center and traffic operations center to accommodate the new ROTC toll and traffic monitoring equipment, as well as necessary upgrades to power and other required heating, ventilating, and air conditioning, lighting, and electrical services will be required. Existing equipment and systems may require relocation within the space. OCTA will take advantage of the economies of scale from this renovation to upgrade any needed systems, as well. Any needs identified as part of this process will require Board of Directors (Board) approval once the needs are determined. Given the extent of infrastructure investment that will be required, OCTA is in a better position to renegotiate the lease now rather than in 2017 when the lease is nearing expiration. Staff met in closed session with the Finance and Administration Committee in October 2014 and discussed the desire to extend the lease long-term. At that time, the committee recommended that staff also look at purchasing a building. OCTA considered three options: • Purchase a facility • Lease long-term at another facility • Extend lease at current location OCTA's real estate broker, CBRE, Inc., conducted a property search along the State Route 91 (SR -91) corridor to determine what was available for lease and 91 Express Lanes Anaheim Facility Lease Renewal Page 3 sale that fit within OCTA's needs. Potential lease properties were identified and requests for proposals were sent out to landlords of those properties. Three responses were received, including one from the current landlord. The two other properties each proposed lease rates that were in line with the current landlord's proposal, however, infrastructure and move costs more than offset any savings. Additionally, the locations were class B and C buildings, so were not truly comparable to the class A facility at the 180 North Riverview Drive building. CBRE, Inc., also conducted a property search along the SR -91 corridor for buildings that were available for purchase. Given the availability of properties for sale as well as their sizes, it was determined that the purchase of a building at this time was not in the best interest of OCTA. If OCTA were to acquire one of these buildings, OCTA would become a landlord for a majority of the building. This is outside of OCTA's core lines of business. Other issues that were considered include the cost of moving the existing infrastructure and replicating the existing conditions in the Anaheim Office. All of these issues were modeled in a long-term cash flow to determine the best financial option for the 91 Express Lanes. In January 2015, staff updated the Finance and Administration Committee in closed session and received approval to focus on the option to stay at the current location and extend the lease. Discussion After months of negotiations, Kraemer II Fullerton, LLC, the property's landlord, has proposed to lower the monthly rental rate for the currently leased space, as of September 1, 2015, from $2.20 per square foot to $2.10 per square foot for the first year, and escalate at the rate of three percent per square foot per year thereafter. The proposed rates are comparable to other leases advertised and recently leased facilities of similar space in the area. In addition, the landlord will delay the rent commencement on the expansion space to January 1, 2016. ROTC will pay 100 percent of the rent for the expansion space until their opening date of the extension (expected to be in January 2017), at which time OCTA and RCTC will begin splitting the cost of the entire leased space, both current and expansion. This cost sharing is per the two-party agreement executed between OCTA and RCTC in December 2011. Other terms of the lease include a $50,000 tenant improvement allowance that is available to use for infrastructure improvements to the space. At the end of the initial 15 -year term, an additional five-year option is available. That lease 91 Express Lanes Anaheim Facility Lease Renewal Page 4 rate will be based on 95 percent of the fair market lease value at the time of renewal for the Anaheim Hills area. The next steps include: • An amendment with a detailed work plan for the expansion space and remodeled traffic operations center • An agreement for funding exchanges between RCTC and OCTA for rent, utilities, and improvements • Staff will begin focusing on the customer service center in Corona Staff will return to the Board seeking approval for these future agreements. Fiscal Impact Funds for the first year of the office lease are included in the Fund 36 fiscal year 2015-16 proposed budget. Summary Staff is recommending the Board of Directors authorize the Chief Executive Officer to execute Amendment No. 13 to Agreement No. C-0-1412 with Kraemer II Fullerton, LLC., to cover the 15 -year lease extension for the 91 Express Lanes Anaheim office, in an amount not to exceed $5,976,000. Attachment None. Prepared by: avvYtwit+-AvAAA Christina Runge Haidl Senior Financial Analyst Treasury/Toll Roads (714) 560-5634 Approved by: 74-c2 Andrew Oftelie Executive Director, Finance and Administration (714) 560-5649 Background 1171 OCTA 91 Express Lanes Anaheim office a In current location since 1993 o Offices are comprised of: Administrative Offices Data Center Traffic Operations Center a Current leased space is 9,346 square feet o Ideal proximity to 91 Express Lanes Dedicated fiber and cabling easement 2 91 Express Lanes Anaheim Office Imo, Riverside County Transportation Commission (ROTC) plans to begin 91 Express Lanes operations in Riverside County in 2017 o Additional space for staff and equipment of 2,639 square feet is needed o Access to the expansion space needs to begin in July to stay on schedule o Upgrades to current systems and equipment are also planned o Once operational, RCTC will share 50 percent of the lease costs with OCTA 4 Facility Options m OCTA In October 2014, Finance and Administration Committee recommended that staff consider three options: o Purchase a facility o Lease long-term at another facility o Continue to lease at current facility and extend lease 5 Renewal Process OCTA OCTA's real estate broker CBRE, Inc.: o Conducted a property search along the 91 Express Lanes corridor o Identified potential properties available for lease • Issued Requests for Proposals to property landlords • Received three responses, including one from current landlord a Identified potential properties for sale 6 Recommendatio n OCTA Staff, along with CBRE, analyzed the three scenarios In January 2015, staff recommended staying at the current location to the Finance and Administration Committee Staff was directed to focus on finalizing lease negotiations at the current location 7 Lease Update Overview fil OCTA Total space proposed: 11,985 square feet O 9,346 square feet current plus additional 2,639 square feet of expansion space 15 -year Lease Extension o Reduced from $2.2Olsf to $2 . 1 Olsf in year one o Expansion space lease rate is $2.05/sf in year one o Tenant Improvement allowance of $50,000 o Option to renew for additional five -years at the end of the lease term s Next Steps m OCTA Amendment with a detailed work plan for the expansion space and remodeled traffic operations center 2Agreement for funding exchanges between RCTC and OCTA for rent, utilities, and improvements Begin focusing on needs in the customer service center in Corona 9 ORANGE COUNTY TRANSPORTATION AUTHORITY 2015 State Route 91 Implementation Plan Staff Report Orange County Transportation Authority 550 South Main Street / P.O. Box 14184 / Orange / California 92863-1584 / (714) 560-OCTA (6282) May 29, 2015 To: State Route 91 Advisory Committee From: Darrell Johnson, Chief Executive Officer Subject: 2015 State Route 91 Implementation Plan Overview The Orange County Transportation Authority annually prepares a long-range plan for improvements along the State Route 91 corridor between State Route 57 and Interstate 15 in Riverside County. The plan includes a listing of potential improvements, preliminary cost estimates, and implementation timeframes. The 2015 State Route 91 Implementation Plan is provided. Recommendation Receive and file as an information item. Background AB 1010 (Chapter 688, Statutes of 2002) requires the Orange County Transportation Authority (OCTA) to a nnually prepare a plan and a proposed schedule for improvements along State Route 91 (SR -91) between Interstate 15 (I-15) and State Route 55 (SR-55). The preparation of the plan is conducted in consultation with the California Department of Transportation (Caltrans), the Riverside County Transportation Commission (RCTC), the Transportation Corridor Agencies (TCA), and the cities of Anaheim, Yorba Linda, and Corona. On September 30, 2008, SB 1316 (Chapter 714, Statutes of 2008) was signed into law. This bill built upon AB 1010 to extend the limits of the corridor to State Route 57 (SR-57), authorize RCTC to operate a toll facility along the portion of the SR-91 in Riverside County, and extend the timeframe for the operations of the toll lanes to 2065. SB 1316 also permits use of excess toll revenues for congestion relief projects or services along the SR-91 corridor between SR-57 and the Orange/Riverside County line. 2015 State Route 91 Implementation Plan Page 2 The intent of the SR-91 Implementation Plan (Plan) is to outline planned improvements in the SR-91 corridor that could be partially funded by excess toll revenues. The Plan describes projects and transportation benefits, anticipated implementation schedules by milestone year, and costs for major projects through 2035. The Plan is not constrained to any particular revenue source, rather a listing of potential improvements that can relieve congestion in the corridor. The projects for the Plan represent an inventory of improvements studied in past technical studies and have been updated based on the latest project information, RCTC’s ten-year delivery plan, and Proposition 1B Corridor Mobility Improvement Account information. Discussion OCTA, Caltrans, and RCTC have made significant progress in improving the SR-91 corridor since 2002. The completed projects below have added 21 lane miles and have relieved critical chokepoints:  Green River Road Overcrossing Improvement Project  Eastbound lane addition from State Route 241 (SR-241) to State Route 71 (SR-71)  Lane addition in both directions between SR-55 and SR-241  North Main Street Corona Metrolink Parking Structure Project The Plan, which includes input from the stakeholders, is provided in Attachment A. The projects are organized by readiness and logical sequencing; however, full funding for all projects has not been secured. Early improvements in the corridor are anticipated to be completed by 201 9 and include five projects at a total cost of $1.9 billion. A major component of this group is the initial phase of RCTC’s Corridor Improvement Project (CIP). This project will include several improvements in the corridor such as: widening SR-91 by one general purpose lane (GP) in each direction east of Green River Road adding collector-distributor roads in the vicinity of the City of Corona adding I-15/SR-91 direct high-occupancy vehicle/high-occupancy toll (HOV/HOT) south connector adding southbound HOV/HOT lanes on I-15 to Ontario Avenue extending the 91 Express Lanes to I-15 providing system/local interchange improvements The four additional projects that will also be implemented by 2019 are:  A new SR-91 westbound lane at Tustin Avenue  Metrolink service improvements  Express bus service improvements between Orange and Riverside counties  Direct connectors between the 91 Express Lanes and SR-241 2015 State Route 91 Implementation Plan Page 3 OCTA and TCA continue to advance the 91 Express Lanes/SR-241 connector. The project approval and environmental document phase is currently in progress, and an agreement between OCTA and TCA addressing funding for project development is in place. A traffic and revenue (T&R) study will determine the amount of incremental toll revenues generated by the new connector. OCTA and TCA are also discussing some initial assumptions for the study. For the purposes of upcoming studies, it is assumed that TCA will be the lead for design, construction, and operation of the connector given that they have an existing agreement with Caltrans in this regard. These assumptions can be revisited if the studies suggest more ideal approaches. The T&R study will be completed by TCA in 2016, and construction is scheduled to begin in 2017, contingent upon available funding. OCTA is conducting a feasibility study to explore concepts for operational improvements to address congestion in the vicinity of the SR -91/SR-55 interchange. Concepts will include intermediate access to the 91 Express Lanes, improvements to the SR-91 to SR-55 connector, and improvements to the east bound SR-91 west of the SR-55 interchange. Once completed, recommendations can be included in future updates of the Plan. Three other projects are slated for implementation between 2020 and 2025, including improvements at the SR-71/SR-91 interchange, Metrolink station improvements at Placentia and Anaheim Canyon, and widening of SR-91 between SR-57 and SR-55. Projects for implementation by 2025 are estimated to cost between $388 million and $885 million. Improvements for implementation by 2035 focus on longer lead time concepts and include:  Ultimate phase of the 91 CIP which includes: widening SR-91 by one GP lane in each direction from SR-241 to SR-71 adding I-15/SR-91 direct HOV/HOT north connectors adding northbound HOV/HOT lanes on I-15 to Hidden Valley Parkway improving SR-91 east of I-15  Fairmont Boulevard improvements at SR-91 The post-2035 list of improvements included in Appendix A of the Plan are conceptual in nature and lack foreseeable funding. Appendix A includes an elevated four-lane facility between SR-241 and I-15 (Corridor A), Anaheim to Ontario International Airport high-speed ground transportation system, and the Irvine-Corona Expressway (ICE), from SR-241/State Route 133 to I-15/ Cajalco Road. The projected cost of these mega projects is in excess of $14 billion, and the implementation will require a significant amount of planning, design, external funding, and future policy and public input. 2015 State Route 91 Implementation Plan Page 4 Staff continues to monitor the financial viability of the ICE concept as requested by the SR-91 Advisory Committee and the Riverside Orange Corridor Authority. The ICE has not moved beyond the conceptual phase due to the current economic climate, lack of state and federal transportation fun ding, and the high construction cost. Until considerable advancements are made in efficient and affordable tunneling technology, and more state and federal funding is available, the project will be a challenge to complete. The 2015 Plan includes updated traffic analysis which indicates that planned improvements will decrease congestion and improve peak hour travel speeds. Specifically, in the eastbound direction, average travel time through the corridor decreases by 16 percent in 2025. Moving westbound, the travel time decreases by 32 percent beginning in 2019. W hen the full scope of the Riverside County improvements for SR-91 are implemented by 2035, travel times in both directions remain close to or slightly less than existing travel times, even with anticipated population and employment growth . Summary The Orange County Transportation Authority has completed the 2015 State Route 91 Implementation Plan required by AB 1010 and subsequently, SB 1316. Updates include project schedules, project descriptions, costs, and traffic analysis. The final document will be transmitted to appropriate members of the State Legislature. Attachment A. Draft 2015 State Route 91 Implementation Plan - June 2015 Prepared by: Approved by: Alison Army Kia Mortazavi Senior Transportation Authority, Project Development (714) 560-5537 Executive Director, Planning (714) 560-5741 ORANGE COUNTY TRANSPORTATION AUTHORITY 2015 State Route 91 Implementation Plan Attachment A 2015 SR-91 IMPLEMENTATION PLAN i Table of Contents TABLE OF CONTENTS ............................................................................................................................................ I SECTION 1: 2015 STATUS REPORT AND UPDATE ............................................................................................ 1 SECTION 2: IMPLEMENTATION PLAN ................................................................................................................. 8 PROJECTS BY YEAR 2019 .................................................................................................................................... 9 PROJECTS BY YEAR 2025 .................................................................................................................................. 15 PROJECTS BY YEAR 2035 .................................................................................................................................. 19 SECTION 3: APPENDIX A - CONCEPTS BY POST-2035 ................................................................................... 22 SECTION 4: APPENDIX B - COMPLETED PROJECT EXHIBITS ....................................................................... 26 SECTION 5: REFERENCES .................................................................................................................................. 31 2015 SR-91 IMPLEMENTATION PLAN 1 SECTION 1: 2015 Status Report and Update INTRODUCTION Previous law authorized the California Department of Transportation (Caltrans) to enter into franchise agreements with private companies to construct and operate four demonstration toll road projects in California. This resulted in the development of the 91 Express Lanes facility in Orange County. The four-lane, 10-mile toll road runs along the median of State Route 91 (SR-91) in northeast Orange County between the Orange/Riverside County line and State Route 55 (SR-55). Since the 91 Express Lanes carried its first vehicle on December 27, 1995, the facility has saved users tens of millions of hours of commuting time (over 50 million hours since 2003). While the 91 Express Lanes facility has improved travel time along the SR-91 corridor, provisions in the franchise agreement between Caltrans and the private franchisee, the California Private Transportation Company (CPTC), prohibited Caltrans and county transportation agencies from adding transportation capacity or operational improvements to the SR-91 corridor through the year 2030 from Interstate 15 (I-15) in Riverside County to the Orange/Los Angeles Counties border. Consequently, the public agencies were barred from adding new lanes, improving interchanges, and adding other improvements to decrease congestion on the SR-91 freeway. Recognizing the need to eliminate the non-compete provision of the franchise agreement, Governor Gray Davis signed Assembly Bill 1010 (Lou Correa) (AB 1010) into law in September 2002, paving the way for much- needed congestion relief for thousands of drivers who use SR-91 to travel between Riverside and Orange Counties each day. The bill allowed the Orange County Transportation Authority (OCTA) to purchase the 91 Express Lanes franchise and eliminate the existing clause that prohibited any capacity-enhancing improvements from being made to SR-91 until the year 2030. The purchase agreement for the 91 Express Lanes was completed on January 3, 2003, placing the road in public hands at a cost of $207.5 million. With the elimination of the non-compete provision through AB 1010 and the subsequent 91 Express Lanes purchase by OCTA, Orange County and Riverside County public officials and Caltrans Districts 8 and 12 have been coordinating improvement plans for SR-91. Senate Bill 1316 (Lou Correa) (SB 1316) was signed into law in September 2008 as an update to the provisions of AB 1010. SB 1316 authorizes OCTA to transfer its rights and interests in the Riverside County portion of SR-91 toll lanes by assigning them to the Riverside County Transportation Commission (RCTC), and authorizes RCTC to impose tolls for 50 years. SB 1316 also requires OCTA, in consultation with Caltrans and RCTC, to issue an annual SR-91 Implementation Plan (Plan) and a proposed completion schedule for SR-91 improvements from State Route 57 (SR-57) to I-15. The Plans prior to adoption of SB 1316 included a westerly project limit of SR-55. The Plan establishes a program of projects eligible for funding by the use of potential excess toll revenue and other funds. This 2015 Plan is the result of the requirement to provide the State Legislature with an annual Implementation Plan for SR-91 improvements and builds on the 2014 report, which was a major update of the previous annual Implementation Plans. This year’s update includes projects that were identified in the 2006 Riverside County – Orange County Major Investment Study (MIS) as well as other project development efforts and funding programs such as the RCTC 10-Year Western County Highway Delivery Plan that outlines a number of projects such as the extension of High Occupancy Toll (HOT) Lanes from the Orange/Riverside County line to I-15, the California Transportation Commission (CTC) Corridor Mobility Improvement Account (CMIA) that provides a funding source for transportation projects, the extension of the Measure A program that provides funding for transportation projects in Riverside County, and the Renewed Measure M program that provides funding for transportation projects in Orange County. The 2015 Plan includes an overview, identification of issues and needs, time frames for project packages to improve mobility on SR-91, and are listed based on a logical sequence for implementation. Project descriptions include conceptual 2015 SR-91 IMPLEMENTATION PLAN 2 lane diagrams (as appropriate), cost estimates (in 2015 dollars, or as noted), and discussion of key considerations that need to be addressed in the planning and development of each project. This Plan will provide OCTA, RCTC, and Caltrans with a framework to implement SR-91 and other related improvements. Future annual Plan updates will continue to refine the scope, cost, and schedule of each project included in this version of the Plan. PROJECT ACCOMPLISHMENTS Much progress has been made since the initial 2003 SR-91 Implementation Plan was approved. The 2015 Plan includes select completed project exhibits as a historical reference, see Section 4 Appendix B. Completed Construction/Improvement Projects As of June 2015, the following physical improvements have been constructed/implemented:  Repave and seal pavement surfaces, restripe, and replace raised channelizers on the 91 Express Lanes.  EB SR-91 restripe and median barrier reconstruction project that removed the CHP enforcement area and extended the EB auxiliary lane from SR-71 to the Serfas Club Drive off-ramp.  WB auxiliary lane extension between the County line and SR-241. This project eliminated the lane drop at the 91 Express Lanes and extended the existing auxiliary lane from the County line to SR-241 in the westbound direction. This improvement minimized the traffic delays at the lane drop area, resulting in improved vehicle progression.  WB restripe project extended the auxiliary lane between SR-71 and the County line resulting in a new continuous auxiliary lane between SR-71 & SR-241.  Express Bus improvements are implemented for the Galleria at Tyler to South Coast Metro route and Village at Orange to Riverside/Corona.  Safety Improvements at the Truck Scales. Existing shoulders were improved, lanes were re-striped, illumination improved, and signage was modified into and out of the EB facilities.  Green River Road overcrossing replacement (See Section 4).  Metrolink parking structure at the North Main Street Corona Metrolink Station (See Section 4).  EB SR-91 lane addition from SR-241 to SR-71 (See Section 4).  New SR-91 WB/EB travel lanes between SR-55 and SR-241 (See Section 4). These projects provide enhanced freeway capacity and improved mobility for one of the most congested segments of SR-91. The completed EB SR-91 lane addition project from SR-241 to SR-71 (See Section 4) has greatly enhanced highway operations. This accounts for some of the improvement in existing EB p.m. peak hour travel time from approximately 70+ minutes in 2010 to approximately 50 minutes in 2014 (for the baseline travel time). In addition, there are two projects that are currently in the construction phase that have a direct impact upon SR-91 widening projects. The first is the $2 billion U.S. Army Corps of Engineers (Corps) Santa Ana River Mainstem (SARM) improvement project that provides flood protection from the recently improved Prado Dam (near SR-71) to the Pacific Ocean. As part of the Corps’ project, existing riverbanks are being improved due to the increased capacity of the Prado Dam outlet works, which can now release up to 30,000 cubic feet per second (cfs) compared to the previous facility capacity of 10,000 cfs. The only remaining segment of the Santa Ana River to be improved is Reach 9 Phase 2A, which includes areas along SR-91 from just east of the Coal Canyon Wildlife Corridor Crossing to SR-71. SR-91 project design teams have coordinated with the Corps, Caltrans, and other federal, regional, and local agencies in order to accommodate future SR-91 improvements by the Corps bank protection project within Reach 9 Phase 2B by relocating the Santa Ana River. This has greatly enhanced the ability of Caltrans and other regional transportation agencies to implement many of the SR-91 improvement projects listed herein. The Corps SARM Reach 9 improvements were under construction as of September 2009 with American Recovery and Reinvestment Act (ARRA) “stimulus” funding and were largely completed by June 2014. The other project with a direct impact to SR-91 is the $120 million Santa Ana Regional Interceptor (SARI) sewer trunk line relocation. The existing SARI line is within the Santa Ana River floodplain and was in jeopardy of failure due to scour from the potential increased flood releases by the aforementioned Corps project. In order to relocate the proposed 48-inch diameter SARI line outside of the 2015 SR-91 IMPLEMENTATION PLAN 3 floodplain, which is immediately adjacent to SR-91, Caltrans highway R/W was relinquished to the Orange County Flood Control District (OCFCD) for location of the SARI line. SR-91 project teams have coordinated with the OCFCD, Caltrans, and other federal, regional, and local agencies in order to accommodate planned SR-91 improvements within the remaining State R/W subsequent to relinquishment. This project completed the construction phase in mid-2014. Completed Designs and other Reports In addition to the physical improvements in the corridor, there are various project development phase documents (Feasibility Reports, Studies, PSR, PA/ED, or PS&E) that are completed, or are in draft form and anticipated to be approved that identify improvements that will provide improved mobility. These documents include (also see Section 5):  MIS – Final Project Report: Locally Preferred Strategy Report (January 2006).  Project Study Report “On Route 91 from State Route 241 in Orange County to Pierce Street in the City of Riverside in Riverside County” (October 2006).  Renewed Measure M Transportation Investment Plan (November 2006).  Project Study Report for SR-71/SR-91 Interchange (December 2006).  RCTC 10-Year Western County Highway Delivery Plan (December 2006).  SR-91 Feasibility Study from SR-57 to SR-55 (June 2009).  SR-91/Fairmont Boulevard Feasibility Study (December 2009).  Corridor System Management Plan (CSMP) Orange County SR-91 Corridor Final Report (August 2010).  Renewed Measure M Early Action Plan, approved August 2007 and subsequently renamed as the Capital Action Plan (April 2011).  PSR-PDS for SR-241/SR-91 Connector (January 2012).  PS&E for Initial SR-91 CIP Project (2014).  PSR-PDS on SR-91 between SR-57 and SR-55 (October 2014). Updates from the 2014 SR-91 Implementation Plan In addition to the improvements and progress noted above, the following items that were included in the 2014 SR-91 Implementation Plan have been modified for the 2015 Plan update:  Project schedules have been revised within the horizon year timelines. The 2016 horizon year is updated to 2019.  Various project descriptions, costs, and schedules have been updated from the 2014 Plan based on continued project development.  Projects that were identified for implementation by Post-2035 are now defined as Concepts by Post- 2035 and are located in Appendix A.  The WB SR-91 to SB SR-55 flyover reconstruction (Option 1 in the PSR) is included in Project #8. SR-91 CORRIDOR CONDITIONS Project Limits The project study limits encompass the segment of SR-91 from west of the junction of SR-57 and SR-91 in the City of Anaheim in Orange County, to east of the junction of SR-91 and I-15 in the City of Corona in Riverside County. The freeway segment is approximately 20.3 miles long, and includes approximately 12.7 miles within Orange County and approximately 7.6 miles within Riverside County. Traffic Conditions Summary A review of traffic conditions in the Corridor indicates that the existing carrying capacity of the facility is inadequate to accommodate current and future peak demand volumes, and that Level of Service (LOS) F prevails in the peak direction during the entire peak period, where LOS F is defined as the worst freeway operating condition and is defined as a density of more than 45 passenger cars/lane/mile. The results also indicate that there are several physical constraints that generate unacceptable traffic queues. The following list summarizes the deficiencies identified along the SR-91 Corridor:  Heavy traffic volumes from I-15 (North and South) converge with SR-91. The weaving and merging condition is complicated by the close proximity of the Westbound (WB) Main Street off-ramp. 2015 SR-91 IMPLEMENTATION PLAN 4  High demand from several on-ramps within the eastern segment exacerbates traffic conditions during peak hours.  High traffic volumes from Gypsum Canyon Road and Santa Ana Canyon Road contribute to congestion on the mainline.  One of the two EB lanes from The Eastern Transportation Corridor (State Route 241) is dropped at the merge to State Route 91 (SR-91), causing additional congestion in the EB direction.  Heavy traffic reentering the freeway merges at slow speeds from existing WB and EB truck scales, impacting the general-purpose lanes.  SR-55 merges with SR-91. An EB lane on SR-91 is dropped (as a dedicated exit) at Lakeview Avenue and a second EB lane is dropped (as a dedicated exit) at Imperial Highway creating a weave condition.  WB SR-91 drops a GP lane and a 91 Express Lane to SB SR-55, which contributes to mainline congestion. This drop also occurs on the left-hand side of SR-91 as opposed to the typical right-hand connector exit.  High demand from Weir Canyon Road, Imperial Highway and Lakeview Avenue increases delay during the peak hours.  WB traffic entering SR-91 at Lakeview Avenue to southbound (SB) SR-55 contributes to mainline congestion by weaving through three lanes on WB SR-91. PROJECT SUMMARY Many of the highway projects and concepts identified in this 2015 Plan are based on the MIS that was completed in January 2006. The projects and concepts are presented based on potential implementation schedules and priorities established in the MIS as well as through subsequent project development. Table 1 summarizes the various pending, potential concepts, and completed projects in the 2015 Plan, and they are outlined below by implementation/construction schedule (see Section 2 for detailed pending projects, Section 3 Appendix A for concept project summaries, and Section 4 Appendix B for completed project summaries):  The first set of projects is anticipated to be completed by 2019 and includes five improvements at a total cost of approximately $1.9 billion. The projects include a new SR-91 WB auxiliary lane at Tustin Avenue; Metrolink service improvements; the Initial SR-91 Corridor Improvement Project (CIP) that will widen SR-91 by one GP lane in each direction east of Green River Rd, add collector-distributor (CD) roads and direct south connectors at I-15/SR-91, extend the 91 Express Lanes to I-15, and provide system/local interchange improvements; Express Bus service improvements; and a State Route 241 (SR-241)/ 91 Express Lanes connector. These projects are in the process of final design, construction, or procurement and implementation, as noted in the project summaries.  Three projects for implementation by 2025 include the interchange improvements at SR-71/SR-91, Metrolink station improvements, and SR-91 widening improvements between SR-57 and SR-55. OCTA, RCTC, and Caltrans have initiated preliminary planning activities for these projects to ensure readiness when local, state, or federal funding becomes available. Some of the 2025 projects are funded and underway in various stages of project development. Projects for implementation by 2025 would cost approximately $388 million to $885 million.  Projects for implementation by 2035 focus on longer- lead time projects and include a potential new interchange or overcrossing at Fairmont Boulevard and the Ultimate SR-91 CIP that includes widening SR-91 by one GP lane in each direction from SR-241 to Green River Road, I-15/SR-91 Direct North Connector, and SR-91 improvements east of I-15.  Long-range concepts for potential implementation by Post-2035 in Appendix A include an elevated 4-lane facility (MIS Corridor A) from SR-241 to I-15, the Anaheim to Ontario International Airport Maglev High Speed Rail, and the Irvine-Corona Expressway (ICE) 4-lane facility from SR-241/ SR-133 to I-15/Cajalco Road (formerly known as MIS Corridor B). These three multi-billion dollar potential concepts require a significant amount of planning, design, and future policy and public input. In some cases, these concepts 2015 SR-91 IMPLEMENTATION PLAN 5 may include previous projects as components, such that all concepts within this summary may not be implemented. Traffic Analysis For the 2015 Plan, the traffic analysis for major SR-91 capacity projects has been updated from the 2014 Plan. This analysis used the latest freeway operations software model available from UC Berkeley and traffic data calibrated to reflect new traffic patterns since the 2014 Plan. This freeway operations model provides a better depiction of actual travel delays experienced by motorists compared to traditional travel demand models. The model can be used to analyze freeway bottlenecks sometimes neglected in traditional travel demand models. This approach is especially important given high SR-91 traffic volumes and the potential for relatively few vehicles to significantly slow down traffic. For example, a minor freeway merging area can cause many vehicles to slow, cascading delay through the traffic stream, and suddenly both speed and volume rapidly decrease for major segments of the freeway. The operations analysis quantified travel time savings for WB morning and EB afternoon conditions for the following major capacity enhancing projects:  New SR-91 WB/EB lanes from SR-71 to I-15 by 2017 (Initial CIP, Project 3).  SR-241/91 Express Lanes connector with lanes to Coal Canyon on SR-91 by 2019 (Project 5).  SR-91 EB lane between SR-57 and SR-55 by 2025 (Project 8).  New SR-91 WB/EB lanes, various segments, from SR-241 to I-15 by 2035 (Ultimate CIP, Project 10). The WB morning (a.m.) traffic analysis results indicate that for the year 2019 forecasts, travel times in Riverside and Orange Counties are anticipated to improve significantly (by about 24 minutes) due to the inclusion of the Initial Phase of the CIP (Project #3), though bottlenecks are anticipated at the Orange- Riverside County line and at the SR-55 interchange. A minor bottleneck is shown at the SR-241 interchange. The main bottlenecks in Riverside County have decreased because of the completion of proposed projects (including the Initial Phase of the CIP), though some congestion is still forecasted. In the year 2025 Table 1 – SR-91 Implementation Plan Projects Project No. Project Summary (Implementation Year) Cost ($M) Projects By Year 2019 1 SR-91 WB Lane at Tustin Avenue (2016) 45.2 2 Metrolink Short-Term Expansion Plan (2016) 249.2 3 Initial Phase CIP: Widen SR-91 by One GP Lane in Each Direction East of Green River Rd, CD Roads and I-15/SR-91 Direct South Connector, Extension of Express Lanes to I-15 and System/Local Interchange Improvements (2017) 1,407 4 Express Bus Service Improvements Between Orange County and Riverside County (2017) 6 5 SR-241/91 Express Lanes Connector (2019) 180 SUBTOTAL 1,887 Projects By Year 2025 6 SR-71/SR-91 Interchange Improvements (2020) 123.4 7 Metrolink Stations 43.4 8 SR-91 between SR-57 and SR-55 (2025) 221-718 SUBTOTAL 388 – 885 Projects By Year 2035 9 Fairmont Boulevard Improvements (Post-2025) 76.8 10 Ultimate CIP: Widen SR-91 by One GP Lane in Each Direction from SR-241 to SR-71, I-15/SR-91 Direct North Connector, and SR-91 Improvements East of I-15 (2035) TBD SUBTOTAL 77+ Appx. A Concept Summary (Implementation Year) Cost ($M) Concepts By Post-2035 A-1 Elevated 4-Lane Facility (MIS Corridor A) from SR-241 to I-15 (Post-2035) 2,720 A-2 Anaheim to Ontario International Airport Maglev High Speed Rail (Post-2035) 2,770 – 3,200 A-3 Irvine-Corona Expressway (ICE) 4-Lane Facility from SR-241/SR-133 to I-15/Cajalco Road ( Post-2035) 8,855 SUBTOTAL 14,350 – 14,780 Appx. B Completed Project Summary Since 2006 (Constructed Year) Cost ($M) B-1 Green River Road Overcrossing Replacement (March 2009) 24.3 B-2 North Main Street Corona Metrolink Station Parking Structure (June 2009) 25 B-3 Eastbound Lane Addition from SR-241 to SR-71 (September 2010) 51.2 B-4 Widen SR-91 between SR-55 and SR-241 by Adding a 5th GP Lane in Each Direction (January 2013) 85.2 2015 SR-91 IMPLEMENTATION PLAN 6 forecast, WB bottlenecks occur at Main Street, the Orange-Riverside County line, at the SR-241 interchange, and at the SR-55 interchange. This results in an increase in travel time, mostly within Riverside County from about 16 minutes in 2019 to over 40 minutes in 2025. Assuming Corridor A and the ICE are not constructed by 2035, bottlenecks appear at Main Street, just east of the SR-71 interchange, at the Orange-Riverside County line, at the SR-241 interchange, and at the SR-55 interchange. With completion of the ultimate CIP project, Riverside County travel times improve dramatically with reduction to near 2019 levels (about 16 minutes). For all forecast horizon years, travel times in Orange County remain relatively unchanged between Existing (2014) and 2035 with the exception that there is about a 20 minute travel time savings with implementation of projects in 2019. OCTA has initiated a study to address the operational aspects at the WB SR-91 to SB SR-55 movement as well as explore multi-modal opportunities on, or adjacent to, the SR-91 corridor that would relieve congestion. The EB evening (p.m.) traffic analysis indicates that for the year 2019 forecasts, bottlenecks are shown just before the SR-55 interchange and at the Orange-Riverside County line. Implementation of Project #3, the Initial Phase of the CIP, results in decreased Riverside County corridor travel times from approximately 21 minutes to under 10 minutes. In the year 2025 forecast, EB bottlenecks are still shown west of the SR-55 interchange and at the Orange- Riverside County line. The queuing in Riverside County has largely decreased because of the completion of proposed projects, and corridor travel times are forecast to be less than existing conditions through 2035. For the 2035 horizon year, bottlenecks appear at SR-55, at the SR-241 interchange, and at Lincoln Avenue. The 2035 travel times remain consistently low for EB SR-91 in Riverside County. Figures 1-1 and 1-2 below show the travel times by horizon year. Figure 1-1 – Mainline Westbound SR-91 from I-15 to SR-57 A.M. Peak Hour Average Travel Time 2015 SR-91 IMPLEMENTATION PLAN 7 ICE Status Summary The ICE concept (see Concept #A-3) was conceived as part of the MIS and was established as part of a suite of projects to support future peak demand volumes between Riverside and Orange Counties. The ICE was further evaluated in 2009 for financial and geotechnical feasibility. Seven (7) primary feasibility issues were considered:  Geologic, hydrogeologic/hydrologic, and geotechnical conditions  Corridor concepts (full tunnel and partial tunnel/partial surface road)  Tunnel configuration  Tunnel excavation and support methods  Tunnel systems (e.g. ventilation, emergency fire system, operation building, toll system, etc.)  Construction considerations  Construction, Operation & Maintenance (O&M) costs At the conclusion of the financial and geotechnical feasibility study in 2010, the Riverside-Orange Corridor Authority Board (ROCA) directed staff to shelve the project due to its high construction cost and the difficult economic climate, and to reevaluate the concept on an annual basis during the preparation of the SR-91 Implementation Plan. The National Forest Service has continued monitoring of the ground water level along the preliminary alignment of the tunnel and has not found any significant changes since 2010. The technological ability to construct the large-diameter tunnels is currently available; however, the cost of tunnel boring machines (TBM) required to construct this project has not been reduced significantly. In general, no significant changes to the seven feasibility issues considered for the ICE concept have occurred over the last five years. Conclusion An assessment of current economic conditions, lack of state and federal transportation funding; and the high construction cost is hampering the ability of OCTA and RCTC to implement this concept. Until considerable advancements are made in regards to efficient and affordable tunneling technology, and more state and federal funding are made available, the concept will remain a challenge to implement. Figure 1-2 – Mainline Eastbound SR-91 from SR-57 to I-15 P.M. Peak Hour Average Travel Time 2015 SR-91 IMPLEMENTATION PLAN 8 SECTION 2: Implementation Plan OVERVIEW The 2015 Plan describes projects, implementation schedules, key consideration, benefits, and costs (in 2015 dollars, or as noted) for major projects and concepts through Post-2035. Most of the projects and concepts identified in this Implementation Plan are based on the MIS that was completed in January 2006. The projects and concepts are presented based on potential implementation schedules and priorities established in the MIS and subsequent updates. The schedules for implementation of the packages of projects include 2019, 2025, and 2035. The 2019 projects are capable of being implemented through the project development process with minimal to moderate environmental constraints. Some of the longer-range projects for 2025 and 2035 require more significant planning and environmental assessment prior to design. Each of the project or concept improvements includes an estimate of project schedules. It is important to note that implementing various time saving measures, such as design-build or contractor incentives for early completion, may potentially reduce project schedules. The implementation phases are defined as follows:  Conceptual Engineering = Pre-Project Study Report (Pre-PSR) – Conceptual planning and engineering for project scoping and feasibility prior to initiating the PSR phase.  Preliminary Engineering = Project Study Report (PSR) – Conceptual planning and engineering phase that allows for programming of funds.  Environmental = Project Approval/Environmental Document (PA/ED) – The detailed concept design that provides environmental clearance for the project and programs for final design and right of way acquisition. The duration for this phase is typically 2-3 years.  Design = Plans, Specifications and Estimates (PS&E) – Provide detailed design to contractors for construction bidding and implementation.  Construction = The project has completed construction and will provide congestion relief to motorists. The intent of these Implementation Plan project packages is to provide an action list for OCTA, RCTC and Caltrans to pursue in the project development process or for initiating further studies. Figure 2-1 – SR-91 Project Study Area from SR-57 to I-15 2015 SR-91 IMPLEMENTATION PLAN 9 Projects By Year 2019 The first set of projects will be completed by 2019 and includes five (5) improvements at a total cost of approximately $1.9 billion (in 2015 dollars, or as noted). The five projects include a new SR-91 WB auxiliary lane at Tustin Avenue; Metrolink service improvements; the Initial SR-91 Corridor Improvement Project (CIP) that will widen SR-91 by one GP lane in each direction east of Green River Rd, add collector-distributor (CD) roads and direct south connectors at I-15/SR-91, extend the 91 Express Lanes to I-15, and provide system/local interchange improvements; Express Bus service improvements; and a SR-241/ 91 Express Lanes connector . Further details for each of the projects are included following the summary below. Project No. Project Summary (Implementation Year) Cost ($M) 1 SR-91 WB Lane at Tustin Avenue (2016) 45.2 2 Metrolink Service Improvements (2016) 249.2 3 Initial Phase CIP: Widen SR-91 by One GP Lane in Each Direction East of Green River Rd, CD Roads and I-15/SR-91 Direct South Connector, Extension of Express Lanes to I-15 and System/Local Interchange Improvements (2017) 1,407 4 Express Bus Service Improvements (2017) 6 5 SR-241/91 Express Lanes Connector (2019) 180 SUBTOTAL 1,887 Figure 2-2 – Summary of Projects for Implementation By 2019 2015 SR-91 IMPLEMENTATION PLAN 10 2015 SR-91 IMPLEMENTATION PLAN 11 2015 SR-91 IMPLEMENTATION PLAN 12 2015 SR-91 IMPLEMENTATION PLAN 13 2015 SR-91 IMPLEMENTATION PLAN 14 2015 SR-91 IMPLEMENTATION PLAN 15 Projects By Year 2025 Projects for implementation by 2025 include the interchange improvements at SR-71/SR-91, Metrolink station improvements, and SR-91 widening improvements between SR-57 and SR-55. Some of the 2025 projects are funded and underway in various stages of project development. OCTA, RCTC, and Caltrans have initiated preliminary planning activities for these projects to ensure readiness when local, state, or federal funding becomes available. Consequently, there may be opportunities to advance these projects if additional funding is made available. Projects for implementation by 2025 are expected to cost approximately $388 million to $885 million (in 2015 dollars, or as noted). Project No. Project Summary (Implementation Year) Cost ($M) 6 SR-71/SR-91 Interchange Improvements (2020) 123.4 7 Metrolink Station Improvements (2020) 43.4 8 SR-91 between SR-57 and SR-55 (2025) 221-718 SUBTOTAL 388 – 885 Figure 2-3 – Summary of Projects for Implementation By 2025 2015 SR-91 IMPLEMENTATION PLAN 16 2015 SR-91 IMPLEMENTATION PLAN 17 2015 SR-91 IMPLEMENTATION PLAN 18 2015 SR-91 IMPLEMENTATION PLAN 19 Projects By Year 2035 Projects for implementation by 2035 focus on longer-lead time projects and include a potential new interchange or overcrossing at Fairmont Boulevard and the Ultimate SR-91 CIP that includes widening SR-91 by one GP lane in each direction from SR-241 to Green River Road, I-15/SR-91 direct north connector, and SR-91 improvements east of I-15. Project No. Project Summary (Implementation Year) Cost ($M) 9 Fairmont Boulevard Improvements (Post-2025) 76.8 10 Ultimate CIP: Widen SR-91 by One GP Lane in Each Direction from SR-241 to SR-71, I-15/SR-91 Direct North Connector, and SR-91 Improvements East of I-15 (2035) TBD SUBTOTAL 77+ Figure 2-4 – Summary of Projects for Implementation by 2035 2015 SR-91 IMPLEMENTATION PLAN 20 2015 SR-91 Implementation Plan 21 2015 SR-91 IMPLEMENTATION PLAN 22 SECTION 3: Appendix A - Concepts By Post-2035 Concepts for potential implementation by Post-2035 focus on longer-lead time projects. This multi-billion dollar program may include: an elevated 4-lane facility (MIS Corridor A) from SR-241 to I-15; the Anaheim to Ontario International Airport Maglev High Speed Rail; and the Irvine-Corona Expressway (ICE) 4-lane facility from SR-241/SR-133 to I-15/Cajalco Road (formerly known as MIS Corridor B). The multi-billion dollar potential concepts include significant environmental constraints and right of way requirements in addition to requiring a significant amount of planning, design, and future policy and public input. The Corridor A Concept may incorporate projects being developed in the earlier programs as concept components. Appendix Concept No. Concept Summary (Implementation Year) Cost ($M) A-1 Elevated 4-Lane Facility (MIS Corridor A) from SR-241 to I-15 (Post-2035) 2,720 A-2 Anaheim to Ontario International Airport Maglev High Speed Rail (Post-2035) 2,770-3,200 A-3 Irvine-Corona Expressway (ICE) 4-Lane Facility from SR-241/SR-133 to I-15/Cajalco Road (Post-2035) 8,855 SUBTOTAL 14,350-14,780 Figure 3-1 – Summary of Concepts for Implementation by Post-2035 2015 SR-91 Implementation Plan 23 2015 SR-91 Implementation Plan 24 2015 SR-91 Implementation Plan 25 2015 SR-91 Implementation Plan 26 SECTION 4: Appendix B - COMPLETED PROJECT EXHIBITS The following exhibits represent completed projects from previous Plans since 2006, and are intended to be used as a reference to illustrate the progress made since the inception of the Plan. Note: some projects listed in the Plan as completed (see Section 1, Project Accomplishments) are not included herein since there was no exhibit created or necessary for use with prior Plans (such as for restriping projects, various safety enhancements, minor operational improvements, etc.). Appendix Project No. Project Improvements Constructed B-1 Green River Road Overcrossing Replacement March 2009 B-2 North Main Street Corona Metrolink Station Parking Structure June 2009 B-3 Eastbound Lane Addition from SR-241 to SR-71 September 2010 B-4 Widen SR-91 between SR-55 and SR-241 by Adding a 5th GP Lane in Each Direction December 2012 2015 SR-91 Implementation Plan 27 2015 SR-91 Implementation Plan 28 2015 SR-91 Implementation Plan 29 2015 SR-91 Implementation Plan 30 2015 SR-91 Implementation Plan 31 SECTION 5: REFERENCES The following documents and resources were used in the development of the 2015 Plan. Data was provided by OCTA, RCTC, Caltrans Districts 8 and 12, Transportation Corridor Agencies (TCA), and other agencies. PSR-PDS for SR-241/SR-91 Connector, January 2012 Project Report and Environmental Document (EIR/EIS) for SR-91 CIP from SR-241 to Pierce Street Project, October 2012 Draft PSR-PDS “On SR-91 Between SR-57 and SR-55” PS&E “On State Route 91 Between the SR-91/SR-55 Interchange and the SR-91/SR-241 Interchange in Orange County” (April 2011) Corridor System Management Plan (CSMP) Orange County SR-91 Corridor Final Report, August 2010 Project Study Report/Project Report “Right of Way Relinquishment on Westbound State Route 91 Between Weir Canyon Road and Coal Canyon”, May 2010 SR-91/Fairmont Boulevard Feasibility Study, December 2009 SR-91 Feasibility Study from SR-57 to SR-55, December 2009 Feasibility Evaluation Report for Irvine-Corona Expressway Tunnels, December 2009 Renewed Measure M Strategic Plan, June 2009 Plans, Specifications and Estimates (PS&E) for Eastbound SR-91 lane addition from SR-241 to SR-71, May 2009 PSR “On State Route 91 Between the SR-91/SR-55 Interchange and the SR-91/SR-241 Interchange in Orange County”, April 2009 91 Express Lanes Extension and State Route 241 Connector Feasibility Study, March 2009 PSR/PR “On Gypsum Canyon Road Between the Gypsum Canyon Road/SR-91 Westbound Off-Ramp (PM 16.4) and the Gypsum Canyon Road/SR-91 Eastbound Direct On-Ramp (PM 16.4)”, June 2008 California Transportation Commission, Corridor Mobility Improvement Account (CMIA), February 2007 PSR “On Route 91 from Green River Road to Serfas Club Drive in the City of Corona in Riverside County”, December 2006 Orange County Transportation Authority Renewed Measure M Transportation Investment Plan, November 2006 PSR “On Route 91 from State Route 241 in Orange County to Pierce Street in the City of Riverside in Riverside County”, October 2006 Riverside County-Orange County Major Investment Study (MIS) – Final Project Report: Locally Preferred Strategy Report, January 2006 Preliminary design plans for Eastbound Lane Addition from SR-241 to SR-71, 2006 Project Study Report “Westbound State Route 91 Auxiliary Lane from the NB SR-55/WB SR-91 Connector to the Tustin Avenue Interchange”, July 2004 California – Nevada Interstate Maglev Project Report, Anaheim-Ontario Segment; California-Nevada Super Speed Train Commission, American Magline Group, August 2003 2015 SR-91 Implementation Plan 32 PSR-PDS on SR-91 between SR-57 and SR-55, October 2014 Riverside Transit Agency, Ten-Year Transit Network Plan, January 22, 2015 Route Concept Reports for SR-91, Caltrans Districts 8 and 12 Various Preliminary Drawings and Cross Sections, Caltrans Districts 8 and 12 ORANGE COUNTY TRANSPORTATION AUTHORITY 2015 State Route 91 Implementation Plan PowerPoint 2015 State Route 91 Implementation Plan 2 Implementation Plan Background Required by AB 1010 (Chapter 688, Statutes 2002) and SB 1316 (Chapter 714, Statutes 2008) Multi-agency collaboration Interstate 15 to State Route 57 Project horizon years: By 2019 By 2025 By 2035 Annual updates 3 Completed Projects 4 Implementation Plan Projects by 2019, 2025, and 2035 5 91 Corridor Improvement Project Initial Phase Construction began in early 2014 New lanes expected to open in 2017 6 SR-241/91 Express Lanes Connector Toll and Revenue Study by TCA (2016) PA/ED (early 2017) Project Completion (2019) SR-241 –State Route 241 / TCA –Transportation Corridor Agencies / PA/ED –Project approval/environmental document 7 Recommendations/Next Steps Receive and file as an information item Present 2015 SR-91 Implementation Plan (Plan) to the Riverside County Transportation Commission by July Forward approved Plan to State Legislature Continue project implementation efforts ORANGE COUNTY TRANSPORTATION AUTHORITY 91 Project Update Powerpoint 91 PROJECT UPDATE Riverside County Transportation Commission SR-91 Advisory Committee May 29, 2015 Today’s Update •Project progress •Upcoming work •Tolling facilities status •Public outreach •91-second video: Aesthetics, landscaping •I-15 Express Lanes RIVERSIDE COUNTY TRANSPORTATION COMMISSION 91 Project Progress •Roadway design 95% completed •Approximately 30% of construction completed RIVERSIDE COUNTY TRANSPORTATION COMMISSION •1 bridge completed; 13 of 32 bridges under construction •Nearly all property purchases finalized •Work started on four of six interchanges 91 Project Progress •Utility relocations occurring as scheduled – more than 200 systems require relocation •Major traffic switch on 91/15 executed April 25 •Project aesthetics emerging on structures RIVERSIDE COUNTY TRANSPORTATION COMMISSION Photo Highlights RIVERSIDE COUNTY TRANSPORTATION COMMISSION AUGUST 2014: Demolition, 15/91 Bridge over Railroad Tracks Photo Highlights RIVERSIDE COUNTY TRANSPORTATION COMMISSION JANUARY 2015: Falsework Placement, Green River Westbound Off-Ramp Bridge over Railroad Tracks Photo Highlights RIVERSIDE COUNTY TRANSPORTATION COMMISSION FEBRUARY 2015: Roadway Paving, Southbound I-15 near Magnolia Avenue Photo Highlights RIVERSIDE COUNTY TRANSPORTATION COMMISSION MARCH 2015: Pile Driving, E. Grand Blvd. Undercrossing Photo Highlights RIVERSIDE COUNTY TRANSPORTATION COMMISSION MARCH 2015: Drainage System Installation, Frontage Road Photo Highlights RIVERSIDE COUNTY TRANSPORTATION COMMISSION APRIL 2015: Roadway Shift, 91/15 Bridge over Railroad Tracks Photo Highlights RIVERSIDE COUNTY TRANSPORTATION COMMISSION APRIL 2015: Retaining Wall Construction, Eastbound 91 near E. Grand Boulevard New Major Activities •Closure, WB 91 Main Street off-ramp, May - March •91 Corona Squeeze, June - April •Serfas Club/Maple interchanges, Summer – 15 months RIVERSIDE COUNTY TRANSPORTATION COMMISSION 1 2 3 Anaheim Facility Build-Out RIVERSIDE COUNTY TRANSPORTATION COMMISSION •Final draft of build-out plan under review by OCTA and RCTC •Remaining tasks: •Detailed schedule, cost estimate •Approval of lease agreement •Discussions with building management •TOC video wall upgrade •Final draft of lease agreement and work letter Anaheim Facility Build-Out RIVERSIDE COUNTY TRANSPORTATION COMMISSION •Existing Office Space = 9,346 sqft. •Proposed Expansion = 2,639 sqft. •Total Office Space = 11,985 sqft. Anaheim Facility Build-Out RIVERSIDE COUNTY TRANSPORTATION COMMISSION Major Milestone Completion Dates January 2016 Anaheim Data Center April 2016 Tolling Operations Center July 2016 Administrative Offices July 2016 Corona Customer Services Center Corona Facility Build-Out RIVERSIDE COUNTY TRANSPORTATION COMMISSION Corona Customer Service Center •Design: Facility Implementation Plan at 50% •Negotiations: To begin late May •Planning: To start in June •Lease Agreement Discussions: Pending In the Community RIVERSIDE COUNTY TRANSPORTATION COMMISSION Staying Connected RIVERSIDE COUNTY TRANSPORTATION COMMISSION Website Visitors: 88,693 Twitter Followers: 396 Facebook Likes: 1,116 Database Contacts: 7,288 Project Analytics through March 2015 Interstate 15 Express Lanes RIVERSIDE COUNTY TRANSPORTATION COMMISSION I-15 Project Schedule 2014 2015 2016 2017 …2020 Today Environmental Phase complete 91 Project Opens I-15 Project Opens Circulated Draft Environmental Document Awarded PCM Contract Start Procurement, Design-Build Contractor Award Design- Build Contract