HomeMy Public PortalAboutORD13799 BILL. NO. 2004-92
SPONSORED BY COUNCILMAN Ferguson
ORDINANCE NO.,
AN ORDINANCE OF THE CITY OF JEFFERSON, MISSOURI, AUTHORIZING THE
MAYOR AND CITY CLERK TO EXECUTE AN AGREEMENT WITH SPRINT FOR
DIGITAL 9-1-1 SYSTEM MAINTENANCE.
BE IT ENACTED BY THE COUNCIL OF THE CITY OF JEFFERSON, MISSOURI, AS
FOLLOWS:
Section 1. The Mayor and City Clerk of the City of Jefferson, Missouri, are hereby
authorized to execute a contract with Sprint for Digital 9-1-1 System Maintenance.
Section 2. The Agreement shall be substantially the same in form and content as
that Agreement attached hereto as "Exhibit A."
Section 3. This Ordinance shall be in full force and effect from and after the date
of its passage and approval.
Passed:!- 041-1 l .),L 1')i/ Approved:_'t
Presiding Officer Mayor
ATTEST: APPROVED AS TO FORM:
City Clerk City Counselor
-FEB. 1. 20051 : 59AW-^ ""'SPRINT NO, 261 P, 3
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PRINT CENTURION saontn�►r
SERVICE re'n'wto�eon
AGREEMENT �
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oundttlon9,,uIxIersumenar,ear�ee repreaerdaomw or wmamltf w w ressed or ImpOed,WMM ace not epwftd in
H*Awoefr*nL This Agremmm t may anly be modified by a wrfexen aner►drlrent I It ' ited try"pestie* tBch party
wwmwta acrd represents ttrat its reep+e ft sWwworW whose stanalwas appow Wow are duty mthw1wd to carom
this Apreo~t
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Cell turion Service
Covered P"quipment
List
SITE ADDRESS _ _ - -_BILLING_ADDRESS
_
Business Name E911 Missouri - E911 Jefferson City Police f3u'inoss Namc; Ef111 Mi ourn E911 .Inffrrr;un City Pnhce
Department _ Departmwnt
Site Contact Jeff Strubberc) -----+-- -— Billing Contact -Lusa Vand_elicht
Street Address 320 East McCarty - - -- Street Address Finance Department • Purchasing 401 Monroe
Street
City Jefferson City City Jefferson City
State MO _State
ZIP 65101 �.. ZIP---------•-65102
Phone (573)634.6383 phony. (573)634-6348
-. .:-
Description -_ Quantity
Category"V"Products -'-- --"`-- -
1
Number of ports (g
(Key=Active,PBX= Equipped)Number of"switch only"ports 0
Number of T1's
Number of PBX VM Ports
Number of Key VM Ports -- u- - --�ry ---V4U Number of of Attendant Consoles 0—
Number of Centrex Stations 0-
Number of Centrex Add-on Modules 0
Number of Paging speakers ---- ------- -----'-0-'--'-___.-
Number of Printers&Terminals ---
Additional Voice Peripherals — Quantity - -- -
1 A-Pub. Safety CIVIL PSAP Hardware-- --�— ---__----
2
3
4
5
6
7
8
Datalintornotworking Quantlty
1
2
3
4
5
6
7
8
Flat Rate Centurion Pricing -- ---•_._ .__-..-.__ _--Quantity
1
2
• 3
4
5
8
12
16
Description of optional sorvlcos
SI'ItIN'!'C'1;\'I't'121ON"'
SERVICE E I'1201)UCI ANNEX
This Sprint ('enturion 1'rnducl AnnCX, together with the applicable Coyer agreement (C.g , Sprint Centurion° Seryicr
Agreement) and the Sprint Centur•iu11 C'oycred I:quipnlent List. (collectiycly. the '•Arreenurnt"), will govern Sprint's
provision and Customer's use of Sprint's egtripnu•nt maintenance services.
1, DEFINITIONS. For Sprint Centurlon services, the Ii)l1o\\ing(lefinitions apply:
1.1. Business (lours tlleans 1;011 ;1,111. to 5:00 p.n1., local tittle, 1%9onday IhrMUg11 I:riday, excluding
Spri fit-ohseryed holidays.
1.2. Covered Ilours Cot- Repairs.
A. For the Standard Ilan,"Coyerc(I I lours" meads S:00 a.m. 10 5:00 p.m.. Iocal nntc, Monday 1111'011-111
Friday, excluding,Sprint-observed holidays.
11, For the I'Atcnded Pi:m and Ii;�st Value flan, "Um ered I lours" means 24 hours a day, 3115 days a year.
The Best Value Plan must he purchased at the time ol•salc of'Ihc F.quipnu•nt.
1.3, EI(luipment refers to Slit-inl-serviced hardware and software to he covered by this Agrcrmcnt as identified
in l:Xhihit A, cxCludnlg any C(lulpnlenl ide11Hf_1Vd by Spru11 as'T under SCI"1'iCCd F(luil>menl." I1'111c
Agreement specifics "s%%itch only," Sprint C'0111urion nrainlcnance services will only included e(tuipment
within Cliston It.r's designated equipment room and (Fill CxCILRIV e(luipMVIII and \yirnlg 11.0111 the surface jack
to the desktop.
1.4. Maintenance Release mans an incremental release of Soliwarc thal provides maintenance fixes and may
provide additional Software I'eatures..
I.S. Major Release nu•ans it release of Software that proyldcs uddilion;tl S011ware features:tlld•or Ilmclions,
Commonly rclurrcd to as upgrades.
1.6. Major Outage means a malfunction consisting ol'one or more of the 101lowing Conditions:
:1. Complete failure ol'the system or network, meaning no Incoming; ur 01111 01111,C0mnl(1111C 1IIiOIIS to or
I'rom C'ustomer's premise:
13. No internal communications within the system:
C. Scycr:: loss of network operation or severely impaired network perk)1-11 ance fir a sustained period of
link:
1). Inoperative attendant console:
1". Inoperative applications server. such as it voice nu•s"m g system, or::all accounting system:
F. 20"'„ ofall Irle11110ncs out ol'seryice: or
G 20 of all trunk circuits out of service.
1.7. Minor Outage means a "nun-culergency", delined as any nt:llfunclion other thrr11 that ol'a Major Outage.
1.8. Remote Work means actlyities performed wilhout it Sprint employee or Sprint contractor on CtlS10111Vr's
site.
1,9. Response time mean;the Unto interval between When :l uouhlc Ca11 is made to Sprint's National Business
Operations Center(hy the designated(•us(onlcr per;ornnel ur by an autontatlr nolifirauon system) and the
little Sprint scryice personnel hegira a1MIWIn-1 the system in se:11111 nf'Ihe cause of th( Irouhlc (remotely or
on-site).
1.10. Service means the ;crvices provided by Sprint to Customer under this A'.!R unlunt.
1.11. Sohware means the machine-readable object code sufmare programs licensed or;uh11censed to Custonnet'
by Sprint fir use synth Sprint-provided equrpmlcnt.
1.12. Vendor Serviced I:quipnlcnt mean, F(ILIIpMCIII identified by Sprint that Will he scryiced directly by the
equipment yen(lor and that is suhjcC tL1 limited C(iyefaUC under this Agreennert.
2. TER.1. This Agrcemctll is biudint on the date si"IlCd by Customer and acccpicd by Sprint. I he'I crnn \\,ill
cumntcnce oil the later of,the date that the I.(Iu611111CM IS installed and deemed accepted or the date the
1 (luipnlent warranty perlud, nfapplicahlc, cxpi'es (••l.ffectiyu I):uc"). UPON 1.XI'IRA'I ION OF T111. INITIAL
TERM,THIS A(i UF, f MEN \\ILL Al.ITOMA-1 ICAI.I.Y EXTEND FOR Sl.1C'('I'.SSI\•'I. 12 MON"1 11
11FRICIOS AT SPRINT'S fl II:N-C'URREN I' LIST RA ITS UNI.l'.SS I:I"I I II.R (A) CIISTONIF.R OR SPRINT
PROVIDES AT (.L'AS'T 90 DAYS' A1)VANCT \\'RI I Ti•:N NO I I(T TO 1 1111, U I'l11;R NOT TO RENIAV OR
• (13) CUSTOMF'R SIGNS A NI•:\1' CON-1 R.AC T I'OR SPRINT SI RVICLS \\'1'111 A 'I FIRM I.ONGFR T[IAN
12 M0NTIIS,
1, PAYMENT,
3.1. Payment Uatr. Customer•<<•ill pay Sprint's monthly invoices in lull in US currency within 10 clays ol•the
invoice elate. Services are invoiced in advance. Failure to make payment of•anunmts past clue within 10
clays following Sprint's written notice of non-payment play.at Sprint's option, result ill ism ediate
suspension or termination ol'the Services or this Agreement,
3.2. Interest Charges, If Customer fails to pay charges fist•Services when duc, Sprint will charge Customer
intf:rest oil those past (file amounts equal to the lesser of I 'v., ";,per month or Ills maximum rate allowed by
law.
a. SCOPE, OF SERVICE
a.1. Sprint Responsibilities. Sprint will use commercially reasonable of{orts to provide all of the following:
A. Two (Z) hour response bole, remote or on-site, fir Major()utage rcqucst during Covered i lours.
It. Next-husiness-clay response ;uric, remote or on-site, for Minor Outages, if both the call and
determination that service is rcquirCd haS bceu made before 4:00 p.m. local time the prior day.
C. farts, labor, and material required to maintain F(juipment in compliance with manta ncturer's service
specifications. Sprint will support all active soliware provided by the F(juipment nlanufticturer.
Replacement parts will be. at Sprint's Sul( diSCfellOtl, cithCr new or of like-new(Iuality. If Customer
purchases an option file enhanced delivery fir replacement parts, Sprint %ill supply the parts according
to manufacturer guidelines regarding availability in than geographical area.
1). Installation lair all I:cluipnlCnt manufacturer-SUpI7licd Maintenance Releases to correct Service affecting
issues,
F_ liquipmeni configuration and trouhleshooting support by telephone, facsimile, or electronic mail.
h. Work-around solutions to reported Sokwarc problems.
G. for voice I?quipnlent, Sprint will provide one(I) PHX prevClltive nulintCIM11CC Service call and two (2)
hours of,Plix end-user training per year upon Customer request.
11. If, in responding to an Outage, Sprint identifies a ►nall'unction in Vendor Serviced F(juipment, Sprint
will pass the service issue to the Equipment inamdaciurer or othcr manufacturer approved third party
® Cor resolution.
L If'Custotuer has purchasCd support fur Major Releases as identified on Fxhibit A, Sprint will provide
'tier I and 2 remote Software applications support I'm the Nlajor Release as provided by the
manufacturer, exclusiwc of labor to install the upgrade(Major Release).
J. If Customer leas paid tier Lightning Coverage as identifiC(I aS an optional sCrvic•e on Exhibit A, Sprint
will repair or replace Equipment that is damaged by lightning, not to exceed l25,000 in ally contract
year. Lightning Coverage will not apply if',
(1) Customer breaches the Agreement and the breach contributes to the damage caused by the
lightening; or
(2) The Equipment or any electrical or other attachments to the k(juipnlent arc repaired ur attempted
to be repaired by anyone other than Sprint or its authorized contractors.
4,2. Customer Responsibilities.
A. Reporting.
(1) C'ustonler will identil'y each outage report as cithcr a Major or Minor Outage based on the
(Iclinitions described above.
(2) Customer will provide reasonable accCSS to the I.duipnlent through the Internet or via modest so
that problems may be diagno-;Cd and correCtCd renlutCly. I'hiS may include providing a dedicated
local telephone line or direct network access Ihroup,h a dedicated management link at Customer's
expense.
(3) Customer will give Sprint cinployces and subcontractors 1,1111 and live(access to the Equipment to
perform the obligations under this Agreement, Subject to C'uSlomCr'S rCasonablC internal security
rC(luircnlcniS.
(4) Customer must provide Sprint with accurate information in connection with the Services covered
under this Agreement. I f C'ustonler discovers any material errol iii•onlissiotl ill inflormatioll
providCd to Sprint, Customer 11111M promptly correct the intimation. Sprint reserves the right to
either bill CustonlCr 121•tinge and nlatcriak as Billable Services to fix any problem created by
materially inaccurate or omitted inlorillation supplied by C'ustoner or its agents, or to terminate
this Agreement without hilhilily.
® li, tial'tvwarc.
(I) ('ustoslel'will list and maintaill a level of Solilvnrc supported by 1111 nsllwthrturer ur as Holy he
reclIIlrCd to correct a Custotrnr-reported Software Ilrc,h{clll. C'llsll,lll"'r, at its expense, will Illaintain
current licenses or sub Iicenses Cor the Sollwa'e and will comply with all applicable licensing terms
and conditions.
(2) Customer i, respons it)le for the comprc hensi\'e hack up of nulgnetICally stored data. Ifrequired to
resolve service issues. Customer agrees to provide to Sprint service per:somlel with allyiall hacl;up
copier;of'Soft\ware configurations.
(3) Customer's use of;ul administrative tool purchased from Sprint and used in strict accordance with
nuunlfacturer's specifications liw the purpose of'slaking nmves, adds. or changes to PHX software
("Administration 1'001")will not result in a termination li,r cause under Section 14,1 ol'this
;Agreement. 1 lo\wever, if Customer's Ilse of an Administration Tool danrlges any Equipment
covered under this Agreenlem, Sprint well hill Customer fi,r the replacement cost of tinlc and
materials as Billable Services,or terminate this Agreement without liahility
C. Physical Premise Requirements.
(1) Customer will malntain ClIvironmental conditions at the site according to the specifications
established by the I:quipnlenl nlanul'acturer. At a ulinilnunl. the premises should be clean,
dust-free, and well ventilated with a tcnlpemturc range of S5 d e"recs - 90 degrees Fahrenheit and
30"It, - 50 relative humidity.
(2) Customer will provide all electric work necessary to support the hillipment, including but not
limited to. providing electric current, outlets and ground wire connections to premises,and
installation ofconununication Cbcilnies or connections, such ;IS the local telephone extension(or
toll free domestic and international access to Sprint) adjacent to the Lquipment for the use of
service personnel.
(3) Customer will provide necessary openings and ducts for cable '111(1 Conductors in flours and Willis,
and floor plans andior prints sho',,ing the location of Such openings and ducts. l he ►100r plan
® and-or prints will also Show the locations and types of equipment installed.
(4) Unless ot11crwisc agreed to in \writing, C'ustome'r must obtain arty necessary consents, approvals.
liCCIPSCS. '111(1 permit, file Service ol'the Fquipnu•nl on the premises\\'here the 1•:(luipnlent is
installed.
4.3. Billable Services.
A. The ii,llo\wittg "Billable Services"play he 11Cdornlcd by Sprint fix'iltl a(Iditional Charge upon
Custo11ler's request:
(1) Troubleshooting Sol)\ware or hardware I;sucs catlsc•d by products,provided by parties other 111;111
Sprint, that arc attached to ur other\wisc Integrated into the Equipment and are not otherwise
covered by this Agreenlew, including resolving \oice owcr data Is;ucs resulu11g Irosi variatioll OI'
rlet\work tr11171c patterns licllowrrt,, initial msu lalmil or the addition ofnoll-Sprillt approved voice
over data design equipmelit by Cusloluer to Its net\cork;
(2) l'el'li,l•Illlllg ('ll,l( fur-reglICSIC(I Soll\\';II'e C llalh_'CS SUCII aS tiel'Iptlll" OI'Other CllStOlIllLed
application developnuC111;
(3) PerfOrming (Customer-spcCllied hardware changes, inCludlllg, hill nut llllll1Cl to ilddirlg,or
1'eml,villy ack ssorle.s, attaC)111ICn15 01'01hCr dC\'ICLS, Ul'lllu\'llltl 01'lu1r,C;jhw'', file 1'.tillipmellt;
(4) 111SM11u1g any hardware upgrade and or Solt\warc M;ljor Itcicase, ineludulg any h;crcl\w;ue upgradle
required to run upgraded SOJ'1 11'C. I1'('usromer h;IS purchase(j support fin' ma or Relcasus
identified oil I'xhihit A. the upgrade will he provided: 11o\wcwcr. the labor fi,r Installation will he
billable;
(5) Repairing or replacing parts, materials, or soil\\aiv lost. SIOIell. ur d;unaL'.(�d throu"h C Ire unlaaIIces
0utsude Sprint's coIlU'ol. Including but nut linliled to accident. Ilegll�"cnce, abuse, misuse, and
Failure ofclecu'ical power. ;lit-conditioning or hunlidity control. not nr other civil disturhance,
Strike or other labor 11 ouhle, sabotage, fire, flood, huhillin;., or electrical dorms. Or other act of
(iod. Customer or persons, other than Sl)ru11 or its authnrizCd Co lit ract(ns;
((1) I)ISplll\lies 10( US101111•I-'S site IL/I II10()tllpletC ;el'\it t• C;lliS 1111'011gh lit lilld1 Uf SprIIII IIldlldlllg, buI
it,,l III III Ied to.C ItstoIIler lalhIre to pr()\'Ide iwCC;;to II 1C Sprllll IeprCNCIIIitIt\C. ('Itst(I Inc r\\'dl lic
charged a ScIvIce Charge plus o11e( I ) hour labor al Sprntt's turn current Centurion labor rates;
(7) other lllainlrnancr exc'epl as provided in [Ills Agr00rllent; ill'
(R) Changes to the configuration of'[lie covered I•quip11u•nt that plovitlr new funrnottality, usability or
appearnlce to to I.yuiliment.
13. I he following rate elements may apple to (tillable tier\ties:
(1) Billable Services will he billed at Sprint's then-cullcnt labor rates:
(2) ()\•c minter Kate. Calls perl'Onw-d outside ol'huslness hours will he billed al Sprint's then-current
overUtllc labor riles:
(3) Service Charge. A scr\ice clulrlw to co\'er Sprtm's Ir;l\'c:l time will he ;lpplicil to each Billable
Service call. 'I he chv-111C will he eI Sprnit's then-current ( cnlurioll SCITICC rhaug.r latcs:
(.l) EXpCdilc Dees. All 0xpedilc fee will he applied \rhenr\'er CIlsloiu•r IequeSls that Sprint CXpCditC
Itillablc tier\'Ice,hcyond nor11ull I-CSpoisO IiI11CS. I he charge \w ill he at Ihr OIC11-curre111 Cclituri011
Fxpe\lile I-ec Kates:
(5) 1'loves-r\leis('pantos ;Ind Billable Services yr billed Ill 15 longue Inen•menls. \\'I(h ;l Illlllllllll(11 of
0110 hold'billed for work performed du irlg. Sprint's nonlial husi11ess hours (S a.m. :+ p.m., local
tittle. Monday through I relay. excluding Sill int-ohSrr\Cd h( lidans). Subject to the;lvailahillty of
rCSO[trccs and 0111\'during 110riull bIISIIIC;S hourS. Sparta \\ill alto\\'up to [WO 1; minute renl0IC
assistance Cull"per Illotlth it no charge for each 5(1(1 station" served told lilmillailml by Sprint. 161.
calls Ihat relate to the I'unctlo11allty or operation of the ('o\Bred I cluipnl0nt. Work perlOrmcd
outside of Sprint's nurnwl business hours is hillcd al overunle rates \\ith a minrinuill ol'two h0ul-s.
Billing will be haled on Sprint's then-current standard hourly- labor rate al (hr lone ofperfi,r11rlice,
unless expressly stated otherwise in (Ills Agr"Inent.
5. ADDITIONAL 1?Ol'lPMENT. Subject t0 Sprint's right t0 inspect such 0qul I'll will t0 dclerinlne whelhcr it is ill
acceptable condition and can hC properly and or economically ntalntained. ('I slonler nay, itcr a11 additional Ire,
add Sprint or Customer-provided equipment lice coverage uncle\'IhiS AVI-CCI11CIll. Sprnit Will ide11liI'V ally repairs,
adjustments or upgrades 11eCCSS;u-y to bring C'usto11101'S e(luipnl0111 to it conelitlon a -CCI) ahlC to Sprint. C'LISI011iel,
is responsible lot-maklll," SLICII repairs.ad.(ustilient:or upgrades al its expeise heii,rr it \\Ill he added through a
manually agreCahlC \\'ritlCII 'Il)lCll(lll)Cfll 10 this AUIVC111cill. ('Ile addiuo11al lire ;ISSOCMICd fill-added Cquip11urnt
will he invoiced t0 Customer no Inter than the next ainivrr;ary date ofthC At'leen10111.
6. LIMITATIONS.
6.1. Service Arailabiili(y. Service is sub.icet lO a\ailahiliIN, for('u;tomer IurilrtoYt; IIlat al-• lilt)I Ihan 12 mile,,
from a Sprint Service (_'enter.
6.2. hazardous Materials. SerrlceS under this AgNCHIC11t perforulcd by Spoilt CIIIpIOWL'S;lit(] S[thc0nu-aclors
will he accomplished only ell it safe workim, environment that colliplics wills state,Intl I'Cdcral regulations
and law. Sprint has not Ineluded a11v chill-OCs or any CXI)C11sCS associated \%10) Imildh1w. dcalnl,wilh,
rel"1100ng or disposing of ally Il;zau-dolls ilaterials it the Site. if litZMd()uS iclt0rlals are 0nc()u11t0rcd lit the
performance of[Ills Agreement. Sprint will cease p01-folnlan0e ofS01\let's Ibal \\()[till 11CCl'SS11,I1e OxllOsurC
l0 such hazardous 111;arnalS until the haXard()l1S lnalenalS are r011111\'Cd and unnlydl;ugly twill w ('1ISIOIllel-of
the existence 0f Such hazardous materials. Sprint's perl'or111a11cc o1'thls:\p;rrrul0nt \\Ill he CxcuSed until the
hazardous nmt,:nals are safely reiu\ved.
6.3. Vendor Serviced Equipment. Sprint's sole lesponsiluliUOs with respect to Vendor Srrvlred I quipinent
are limited to the idenuiicalu,n 01'111C IWIWICC ISSUC and transfi•r 01'111e Issue to the nunullhcuuer or other
third party approved by the nla till lilclurcr for 1-Csolutio11. Kc•solunon(it'it S0r\'ICe INSUL' ;IhCr it Is uansli reed
by Sprint will hC governed by the terms and condiu()lls ol'tile apilirahl0 \Cndor's support prole;tln.
7. PROPERTY OF SPR N'1'. ( uslolivi-acknowledges dial Sprint tn;c\' install ;u its soar dis•Velum it ditty
c011CCtion dCViCC at ('uStorlu•r.S It1CZtII0Il to be IISCd O111y t0 Support re11101e chagi();tic sir\ICCS .old delivery of
the Services. This equipment will I-Cluain the property of Sprint, and at the 0xpl anon Or tcrilli11atioi 01 this
Agreement, Sprint \\'Ill he i-MitICd 10 ClltCl'00,110Il1Cr's I1re1111SCS to Ieillow All tipl'III( I,I'opet'ly Or 0 1 1 6 11111e111.
R. SUBCONTRACTING. Sprint Inay, alt its option,suhconn-acl SCI-VicOS provided 10('ustoiler. Such Subcontract
\Fill not release Sprint from ally of its obligations. Non-union employees 111;1\' be utilzed by Sprint. SuhICCt to
applicable bargai11111g d"I'Celllellls.
9. I)KNS I ER 1{1?('Mall'.
9.1. Customer rec0gnires that the use ofcomputer products entails a substantial risk of Loss of nrugncrtcally
storeO data,and shat in(hrsIry standards dictate the systcnu►lic use ofproducts that provide comprehensive
backup ofdata So as to prevent Such loss. Acc(rrdingly, Sprint doe,not assun►c ;lily risk ol'loss of
C'ustomer's magow-lically stored data in ar►v way related to o►•resultr►►g f•rv.rm tile. services,product,
c(luipment,or systems provided by Sprint or any h,:,ndling of llutl,netic,tllv stored data by Sprint. Customer
herchy rcleases Sprint from any liability fur loss 01 magnetically Stored data lion► any and all causcS.
9.2. Customer recognizes that in(lusu-y standards dictate the development of a disaster recovery plan for all
ntisSion critical buSineSS op(2rations. Ire the lelccot:;11t(mications industry this includes. but is not limited to,
data backup, power backup,power'st,rgc protection,Spare systcr►► parls,System redundancy,site
redundancy, c;calation procedures. etnet•gerrcy support agreements with hardware and software vendor:~,
public network haled call forwarding to alternate locations, and documented recovery policies and
procedures. Customer understand:; that dcvel0pillg and testing a disaster IWOWry plan is C LISIUInCI'5
responsibility and is not included in this Ag,reenucnt.
10. IN't'EI,I,E I I Al. I'It(}I'1'.RTY OWN FRS fill'. Customer understands that all software prograrns and
Software cornponcnls providt.-d by Sprml and Sprint ventlors arc licensed and not Sold. No license is granted
by this Agrcen►cnt. I RMISCS, ff:mv, (tall he granted under a sei;rrate agrcen►cnt
11. LENII'14*1) WA It RAN FY.
11.1. Sprint warrants to C'ustontcr that ally and Al Services and deliverables provided by~print under this
Agreent:mt will he perlirruted in a good workmat►like mmincr, and in accordance with recogni;ed induSrry
standards,
11.2. II•Spr•int breaches this war►arnly and('ustonrcr notifies Sprinl nt writing ol•the breach, 'Sprint's sole
obligation and C'uston►er'S exclusive rclimly will he tier• ~print to correct the portion ol'Ihe work that dues
not confirm to the warranty. II'Sprtnt is unable to correct the servtcrS or deliverablCS. C'ustomer's exclusive
remedy and Sprint's Sole r,hltgalloll will he lire ClIston►cr Iu recover the conipcnsation paid to Sprint for the
nun-conlirming services.
11.3.The warranty in Section 1 I.1 above clues not apple If`. (A) Customer breaches the terms ol'this Agreement,
(13) the non-conlirrmity was c;nrSed by C'ustomer's(including('ustumcr's cIIII)I veer, agents or contractors)
abuse, misuse,damage, iny1rnper operation or use o1'the Lyuipmew. .such as abuse, misuse, damage,
misappropriation or use in it manner other than intended, of (C) damage by any cause not attributable 10
Sprint including without limitation. power irregularities. fire. carth(luakes 01'acts of'(iod or r►at►n•c. Sprint
makes no v,,arranty for any F(luipn►ent or Software that is provided by third parlicr,.
11.1.THIS LIMITED WARRANTY AND HIf: RI 11.1)IFS FOR A FAILURE OR HRLAC'll ;Atli
I:XC'LUSIVf-' '10 C'USTON11:R. '1'l ll:'►' ARE (iRANI'1'I) T( C U'S f()MI::R IN I.II.I l (W AI.L O I'I II.R
WARRANTIES, \VIII') I-N OR ORAL, S'I:Nfll'I'ORY, F.XI'RFSS OR I\9111.11A), IN(TIJIAN(i
\' ITIICAFF I.Ifvt1TATION,'I I 11: 1\91'1.1 VD WARRAN'1'lI"S OF \11?1:('I IAN I ABIi I FY,
NON-INI'RIN(il IMI:N"f AND 1:11'NFSS FOR A PART I('ULAR PURI'OSI , \VIIfUlI S11RIN'l
SI'1..C'IFICALIA, DISCLAIMS
12. LIMITATION OF LLNI ll.l'1'Y.
12.1. Direct Damages. Sprint's liability to C'uston►er Cor,uty Clain► lire direct darttagcN Caused by `;print's
per1i1,111unce or nonperlorntunce nude► this Agreement iS bruited Io actual, pmveu d,(r►ctgeS, not to exceed
the amount Customer paid Sprint 1101'►he affected ServrCCS durintr tfte I rrtunlhS pre•Cedu►u the(late (1l'
i l l.i a ry.
12.2. C'ousetluential Da11MgVs. NISI I III-,R PARTY WAI,I. IiI. I.IAItl.l-. I I ANY CONSF.(lli1*1N'IIAL,
INC'll)1:N'I A1,OR IN )I R 1:("I' I)AMA(iI S I OR ANY CAUSI (11 A(' I ION. WI 11:'1'1II,R IN
C't tNTRAU f OR I OR'1 (' )NS1 OUFN I LAI . INC'IIWN f AI.. :\N'l) INDIRI-.C"I I)ANIA(lFS
INCLUDE, 11011'1 ARI: Nl>'l I.I,MH 1:1) I O. I OS'I PROFITS, I OS'1 RV ViiNl T.), AND LOSS O1
BUSINESS OPI'OR'I UNITY, WA1111 ILP. OR NO1"fl if:. OI'III-.R PAR fY 1\'AS AWARE OR SIIO111.1)
IIAVI�. 111;1-.N A\VARI: OI 1 111: 1'OSSIM1.11 Y (II� I IWSI DA\lAGP).
12.3. 1lmrulhorixed lase. Sprint and its atwills are not liable fur damages, loss u1'expanses ofuny kill([
wh;nsocver that may result front the I'raUdlllent (v u[Milt h0rir.0(I use ofc(Imprucnt, services n. facilities
provided under dws Agrecnu.nt. inCludn)", but nol limited In fi•audulcut or unauI Ill IH .:d 10111; distance
• telephone culls.
13. INUF,NINIFICA 1'I(1N,
13.1. Personal Injury and Property Damage. Lath p;uty will Ili ellI11ll\ ;nil hold tho oillrr early, its ollicers,
u> cats anti cnlpl0yres, h;umle"s fro.11 and ;Il3aittst ally Claims 0r•:ausrs of ucton f,x pt,lsonal ullury O?-(Ieath
to persons, of loss or da-rlage 10 property(including! huf not hnli(od t0 personal nl,lury or I)roperly daltulge
suffered by tither party's omi employees 01'A'.Cnts and rt,asonahIC atturncy's tics. court costs, and allocated
in-house counsel Icg,al exl1clISCs), to the C\tcnt the rc"I111, dIRT11v or indurctly. Is from IIle indenmifying;
party's neg;lig.ence or in(Cntioual misconduct.
13.2. Customer will utdemnik,and dctind Sprint. Splint's officers, directors, .(gents and employees front all
dtunages, claims liabilities and expenses (n)Cltldllh( reasonable;I1t0rney's lies, court costs, and allocated
in-house counsel legal expenses) by any person or Cntty, including; ally gowcrmncnt or gowernni iltal
a ;Cncy, arisingr, ouI of hazardous materials li,und on, hcncath or nitgra►ntg i'ronl Cust(MICt"s property or
Ili emises.
13.3. Customer will Indemnify and defend Sprint. Sprint's officers, directors, ag,rnls and employees, against all
danlagcs,claims liabilities or expt,mcs (ineludiltv, reasonable monlcvs, firs, rolat costs, and allocated
111•110usc counsel ICLIid expenses) arising out ofor resulting in,Illy \\•a\, from C'ustomer's 1'.11lurc to obtain any
required permits. licenses. or Consents.
14. TERMINATION.
14.1. Either early rn:ly trrnlinafr (Ills A-rt,t,ni•nt "our C;mise" i!'file dt,faulunp_ party 1;111; to cure surd "cause"
\within 3(I clays alter rrcetl,t of \\'rittcn notice detailing• the f;lilurC. I ht, term "for Cause" Include., hut, is not
limited to:
A. A material breach of any term or condition in this A"recntcnt:
B. If either party nl,lkes a g;crlevill assignment 161-the benefit ol'creailors, or 1f i rcecr\rr is appointed due
to insolwencv: or
C. C'ustomer's improper \\•icing, I-allure to maintain prop.-I.Cn\ironnlrntal conditions Iur the I-quipnu•nt,
and any removal, relocation rcpalr or maintenance of Ili:• I:quipni lit by persons 0th.r than Sprint
authorized personnel.
13. 11, in Sprint's reasonable(IC1Cl•nlinalian. CLIS10I11Ci' is misusing or ahusitg scr\Ices fur purposes other
dim those Intended or is usin" services 101-an unl;nwful or unsafe I,m•posr.
1.1.2. Sprint may terminate this Agreement \with 30 days notice il'Snrint cannot obtain nlauucnancC support from
the k(juipntent nruuifaclmcr.
15, 'I'I?RMINA'1'IUN LIABILITY.
1;.1 IlTusmonter laillinates tills A"recnirnt bel'Orc the Cspir:ltion ol'thc initial Icell (unless due to ~print's
material (allure), then Customer will pay Sprint if lump suml equal to 50"0 of the ,Ippiicable monthly
charges, multiplied by the number 01'numihs renuliniIIV ill the (cent. l'rlstonit,r will not he iclble for the
termination C11.irgeS ill tills Section it', \\'1111 it" notice 0f tC111611,16011. (.•IISf0IIICl'or'dt,l•S ;Iltolher Sprout Set•\'ICe
of the"ante or treater nlonthk price \\'fill it (Crnl no less than (he remlauung 111011111" Ill file nlital I Crnl. or
one year, \whlchcwer Is treater.
16. MISC'EAA ANE,0VS.
10.1. Independent C'onlr•t.,clur. Splint IS an indcpemclt,llt contractor for;Ill purpose; mid at all idles. Sprint has
the responsibility for. and control over, the means and dclails ofperfornuIll! the SCI'\'ICCS. Sprint Will
superwisc its employees and set the (lours of work, policies ;oil pt'0CCdurcS Iur Its personnel. As at
independent contractor, Imiller ~print nor Sprint'" staff'is, or will he deemed, ('uSIOIII C.<employees. In its
Capacty as an indt,pCndcnt contractor. Sprint agrees and represt,nls• and C ustolner agrees, that ~print has
the right to perfortll Serwlces for others durmg the term of this Agrcrnwnl. Nollring contained nl this
AVINVIIi•nl \\Ill Ile' C a11-t11ed ;I":1'ea(llIg ;Ill\' age11Cw• partltel'"111p. loillt vclltllrC or all)(•(. 1,',I'111 of taint
enterprise bv; wccn the paitic•s
16.2. Notices, ('onununlcatons relatng to this Agreement 11)(1.0 hr Communicated b\'Certified mall, rcu,rn
rccCipt requested. facsimile or o\ernivill mail to the addresSCS dCSIV.nated on the SILUM ore pate.
16.3. Force 'lajcurc, I'\c cg,t tar tilt, ahlig"aton to pay 11i>nles (lilt. and(m iliv. nether party Will he liable for
ally delay 01- failure Ill pertornunlcC due to events outside the defaulting. I,,CI•ty's re:nonahlc control, including
without limitation act."of(rcui, carlliquake, lahor(hspulC", sIlOrlape!, 01'su)pllC", riots, \war, lire, t,pideutiCS,
ar delays of common Carriers 0I.othel'CII•C11I11S1anCe" hCyond its reasonable Control. The ohhi,atons cuii
• rights of the CxCIISed p;Illy Will he CXWI ICCI ,m a clay 10 day hall" tin (Ile Bute period equal lit file period of
tile excusahlc delay
13. INDEMNIFICATION.
13,1. Each burly \\ill indenuut)•and hold the other p;u ly, Its officers,
agents and ernployces, h,u•uljrs, from and against wly claims or causes of ilCUon li,r per'SOnal injury or dC;ltl1
to persons, or loss or danrlge to Ilruherty (Includlllg hill not hilliled t„personal 111.1111 or properly damage
suffered by tither party's own cnlployecs or age llis and reasonable attorney'. Ices, Cunt t costs. and allocated
in-house counsel legal expenses), to the extent the result, directly or indirectly. 1, from the indemnifying
party's negligence or intentional misconduct.
13,2. Customer will indemnify and delelid Sprint. Sprint's oflicers, clurciurS, agtcnlS and employees from all
damages, claims liabilities and expenses (including reasoMthlc attorney's Ices. Court costs, and allocated
in-house counsel legal (xpenses) by any person or csllity, including any pokernnl•nl or VOYCrnnlental
agency,arising out (,I'hazardous materials filund tin, beneath or nligraung boll CL1,lunler's property or
prcmises.
13.3. Customer will indenulil•y and defend Sprint. Sprint's oflieerS, dllVCtorS, slgcnls and enlptoyces, against all
damages, claims liabilities or expenses(includnll; re:ISUmsblc auor )eyS' fees, court (osts, and allocated
in-house counsel legal expenses) arising out of•or resulting n1 ally way Irons Customer's f,lilurc to obtain any
required pt-rnlits, licenses, or consents.
14. TERMINATION.
14.1. liithc r patty►Wily terminate this Agreement "1.M-cause" 11'111c dcl'aulltiw, party fillk to cure such "cause"
within 30 clays after receipt ol'written notice dclailing the failure. 'I he (Cf-Ill "for enure" includes, hut• is 1111.
limited lo:
A. A material breach of any term or condition in this A.urceincnt:
It. 11'eithcr party makes a gencral assignment for the hencfit ofciceditors, of 11'a reeelser IS ,lppointed duc
to i►lsol\ellcy; or C. C'ustomer's improper wiring, failure to nlaultain proper cm irnsinemial cundltionS liar Ill hJUipnlenl,
and ally removal, relocation. repair or maintenance ol'thc LL111npnl•nt hV persons other Than tiprint
authorized persollnel.
® 1). If, in Sprint's reasonable determination. Customer is nnisusing or ahuslnp Scr%sees for purposes other
than those inlended or is using services li,r an urnlatV1111 or umsale purpose.
14.2. Sprint may terminate This Agreement with 30 days notice II'Sprint cannot obtain nlanitcnance support from
the Equipment rlluidacturer.
15. TERMINATION LIABILITY.
15,1 If(Aistonler terminates this Agreement befive the uxI) ration ol'the inita,ll fcrrll(unless clue to Sprint's
material failure), then Customer Wil! pay Sprinl it lump still) eclusll to ill"„of the applieabde monthly
charges, multiplied by the number of nlonlhs remaining in the 'I er111. Customer will not he liable 1,61-the
termination charges Ill this Section It• will) its notice of lermillatalll, C i,lomer of allother Sprint service
oflhc same or greater monthly price with a term no less than the rcnumllll. nnnuhs i1 the initial Ternl, or
one year, whichever is greater.
16. MISCELLANEOUS.
16.1. independent Contractor. Sprint is an independent Cone;actor fur all purports;and sal all times. Sprint has
the responsihility for, and control over. the means and cdcullls ol'perforti1111g tllr Services. ~prim will
supervisc its employees and set the hours ol•work, pohcics and procedures ti,r ifs personnel. As sill
independent contractor, neither Sprint nor Sprint's staff is, ur will be deemed, Customer's employees, In ils
capacity as an indcpcncdcnt contractor, Sprint agn-ecs rile! I•cpre,ctttS. sold ('uStonler agtrees, that Sprint has
the right to perform Scrvices for others during the turns 01'11lis AgI•ccnl•nt. Nolhiig,contained in this
Agreement Will he C011SlrLled as creating any agency. partncr;hlll. 101111 �V111Mc or other 101111 ,lf.loint
euterpris howcen the parties.
16.2. Notices. Communications I'Allin(' to this agreement must he colusllllnlCiltVd h;r Certified mail, reruns
receipt requesiccd, facsimilc or("VCr)ught I11ai1 to the addreSscs cicsl;,nalcd on the signattsl•c page.
16.3. horde Majeure. 1•:xccpt liar the obligation to pay monies duc and out illo, neither party will he liable fisr
any delay or failure in perfi,rnlance duc to VVC111s oulsicdC the defaulting psuly's reaSolMbie conU•ol, including
without limitation acts ol'(iod, cart.h luakc, labor disputes, shortages of',upplics, rots, war, fire, epidemics,
or delays ol'corinnon carriers or other cirCUnlstancus beyond its re,aSOlMIlIC control. I he obligations and
rights ol'the excused party will he extenc!Cd on a clay to clay baSIS firs the lime period equal to the period of
the excusahfc delay
16.4. Purchase Order. Any purchase order or terms contained in any Customer purchase order will have no
fierce and effect and be deemed to have been issued lbr its own purchasing,accounting, and other record
keeping purposes only.
16.5. Waiver. Failure by either party to enllorce any of its rights under this Agreement will not be deemed a
waiver ul'any right which that party has under this Agreement.
16.6.Severability. l f any provision of this Agreement is held by a court of competent jurisdiction to be
unenforceable or invalid, that provision will be construed, limited, modified or if*necessary, severed, to the
extent necessary, to eliminate its invalidity or unenflorccability, All remaining provisions will remain in full
fierce and effect.
16.7. Assignment. This Agreement may be assigniA by Sprint, in whole or in part. Customer may not transfer
or assign this agreement or its rights under this Agreement without written consent of'Sprint, which will not
unreasonably be withheld. 'Phis Agreement will be binding upon and will inure to the benefit ol'the parties
and their respective successors and assigns.
16.8.Governing Law. 'Phis Agreement will be governed by the laws of the state where the Services are
provid:;d.
16.9.'Titles. 'Titles, headings and table of contents of articles and sections of this Agreement have been inserted
for convenience of reference only. They will not define,modify or restrict the meaning or interpretation of
the terms of provisions of this Agreement.