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HomeMy Public PortalAboutORD11157 BILL NO. 88-139 SPONSORED BY COUNCILMAN HALSEY ORDINANCE NO. AN ORDINANCE OF THE CITY OF JEFFERSON, MISSOURI, AUTHORIZING THE MAYOR AND CITY CLERK TO EXECUTE AN AGREEMENT WITH CHIEFS, INC. , FOR THE MAINTENANCE OF THE CHIEFS PROGRAM FOR THE POLICE AND FIRE DEPARTMENTS OF THE CITY OF JEFFERSON, MISSOURI. BE IT ENACTED BY THE COUNCIL OF THE CITY OF JEFFERSON, MISSOURI, AS FOLLOWS: Section 1. The Mayor and City Clerk are hereby authorized and directed to execute an agreement with Chiefs, Inc. , for the maintenance of the Chiefs program for the Police and Fire Departments of the City of Jefferson, Missouri. Section 2. The agreement shall be substantially the same in form and content as that agreement attached hereto as Exhibit A. Section 3. This Ordinance shall be in full force and effect from and after the date of its passage and approval. Passed Approved -/ f' �� sidi fficer ATTEST: p City Clerk ATTACHMENT C MAINTENANCE CONTRACT CHIEFS provides 90 days free maintenance on all modules in the CHIEFS system. The 90 day maintenance period begins on the date the CHIEFS application software is installed. To retain ongoing maintenance coverage for the system after the 90 day free maintenance period has expired, it is necessary to execute a maintenance contract. This maintenance agreement between CHIEFS, Inc. ("CHIEFS") and the JEFFERSON CITY POLICE & FIRE DEPARTME NT ("Customer") addresses the application software support responsibilities of CHIEFS, Inc. This contract will remain in effect commencing on January 1. 1989 through December 31, 1989. The contract must be executed by an authorized representative of the Customer department and be returned to CHIEFS before the expiration of the 90 day free maintenance period. CHIEFS agrees to provide the Customer with the maintenance coverage and application software support of the following CHIEFS modules: Program Cost Per Month CRIMES Level II $175.00 CAD Level II $250.00 FIRES Level II $125.00 TOTAL COST PER MONTH $550.00 24 Hour Maintenance Coverage $150.00 (optional) TOTAL COST PER MONTH $700.00 Normal maintenance coverage includes telephone support and/or on-line diagnostic modem support 8:00 a.m. to 5:00 p.m. , Monday through Friday. There is a discounted maintenance fee structure for customers who acquire modem/communications capability. Software usage assistance and program support is provided under the terms of the normal maintenance contract. Enhancements, user group publications and necessary PTF's (program temporary fixes) are provided to the customer at no cost under this agreement. Diagnostic modem support is provided at no additional cost to the customer. It is understood that all line usage charges and diskette costs are the responsibility of the customer and will be invoiced accordingly. Neither normal maintenance nor 24 hour maintenance includes on-site customer support. If an on-site ® visit is deemed necessary by both parties, the customer is responsible for all reasonable travel expenses, but a per diem or per hour rate will not be charged to the customer. After hours, off-site maintenance on a 24 hour basis is available as an option. Twenty-four hour maintenance includes telephone support and diagnostic modem support within a two hour period from initial request. All customers any utilize the 24-hour support process; however, those customers not covered by a 24-hour maintenance contract will be charged an hourly rate of $35.00 with a minimum billing of one hour. Yes, we wish to be covered under continuing maintenance. I, r.nnisp rardn,=- am authorized to execute this maintenance agreement between CHIEFS, Inc. and n3e Cit rnf jeffers-n, Mis89url, effective February 71. , 1989. _X Normal maintenance requested. 24 Hour maintenance requested. _Mayor City Clerk No, we do not wish to be covered by a maintenance contract with CHIEFS, Inc. The chooses not to enter into a software agreement with CHIEFS, Inc. covering the CHIEFS application software modules installed in on It is understood that all application software support received after the 90 day initial free maintenance period will be billed at a rate of $35.00 per hour off-site, and/or $65.00 per hour plus travel and expenses for on-site. Also, any enhancements to the system or new releases are not provided unless the customer is covered by a maintenance contract. If the customer wishes to subscribe to the maintenance coverage after allowing it to lapse, the penalties described herein will be applied. With this understanding, I elect not to enter into or continue application software maintenance with CHIEFS on the CHIEFS system. PENALTIES: If a customer discontinues ongoing maintenance for any reason, the following penalties are imposed: 1. The customer is not provided new enhancements or releases to the program. 2. Any customer support provided to that entity is billable and payable on a per hour basis. 3. If the customer then chooses at a later date to reactivate maintenance and bring the system up to the current release/enhancement level, the charges will be as follows: a. The customer will be charged a maintenance fee for each ® month where maintenance was not paid, plus an additional 20% penalty/enhancement fee per month. b. There will also be an assessed enhancement processing and evaluation flat fee of $2,000.00. C. An on-site system evaluation and reload visit must be conducted by a CHIEFS employee for which the customer will be charged $65.00 per hour while on site, plus $20.00 per hour en route time, plus all travel and expenses (airfare, . car rental, meals and lodging). • 1 t 1 "CHIEFS" 24-HOUR MAINTENANCE In order to provide critical support to CHIEFS customers we have 24-hour customer support available. This support is provided to the customer under the following guidelines: 1. In order for a problem to be classified as a 24-hour maintenance situation, it should be serious enough to negatively impact the continued operation of CHIEFS application software. 2. Normal office hours are Monday through Friday from 8:00 a.m. to 6:00 p.m. (Normal office hours for the west coast will extend through 8:00 p.m. if the situation is an emergency) . 3. To contact customer support outside of normal office hours, the customer will dial one of the following numbers: (513) 844-0020 (513) 844-0021 NOTE: THE CUSTOMER MUST USE A PUSH BUTTON TELEPHONE TO ACCESS THE PAGER SYSTEM. ROTARY DIAL TELEPHONES WILL NOT WORK. 4. The customer should dial the telephone number and wait for the beep. After the beep, press your telephone number. This will display the number on the pager. Wait for a return call from customer support. A rep will contact you within 2 hours. 5. After the initial contact, if the problem cannot be corrected by phone, a CHIEFS customer support person will establish modem connection with the customer to further evaluate the problem. 6. Customers not covered under the monthly $150.00 payment plan will be billed at $35.00 per hour with a one hour minimum immediately following the service. If you have any questions regarding 24-hour coverage or wish to subscribe to the monthly plan, please contact Vicki Forbes,