HomeMy Public PortalAboutORD11157 BILL NO. 88-139
SPONSORED BY COUNCILMAN HALSEY
ORDINANCE NO.
AN ORDINANCE OF THE CITY OF JEFFERSON, MISSOURI, AUTHORIZING THE
MAYOR AND CITY CLERK TO EXECUTE AN AGREEMENT WITH CHIEFS, INC. , FOR
THE MAINTENANCE OF THE CHIEFS PROGRAM FOR THE POLICE AND FIRE
DEPARTMENTS OF THE CITY OF JEFFERSON, MISSOURI.
BE IT ENACTED BY THE COUNCIL OF THE CITY OF JEFFERSON, MISSOURI,
AS FOLLOWS:
Section 1. The Mayor and City Clerk are hereby authorized and
directed to execute an agreement with Chiefs, Inc. , for the
maintenance of the Chiefs program for the Police and Fire
Departments of the City of Jefferson, Missouri.
Section 2. The agreement shall be substantially the same in
form and content as that agreement attached hereto as Exhibit A.
Section 3. This Ordinance shall be in full force and effect
from and after the date of its passage and approval.
Passed Approved -/ f' ��
sidi fficer
ATTEST:
p City Clerk
ATTACHMENT C
MAINTENANCE CONTRACT
CHIEFS provides 90 days free maintenance on all modules in the CHIEFS
system. The 90 day maintenance period begins on the date the CHIEFS
application software is installed. To retain ongoing maintenance
coverage for the system after the 90 day free maintenance period has
expired, it is necessary to execute a maintenance contract.
This maintenance agreement between CHIEFS, Inc. ("CHIEFS") and the
JEFFERSON CITY POLICE & FIRE DEPARTME NT ("Customer") addresses the
application software support responsibilities of CHIEFS, Inc. This
contract will remain in effect commencing on January 1. 1989 through
December 31, 1989. The contract must be executed by an authorized
representative of the Customer department and be returned to CHIEFS
before the expiration of the 90 day free maintenance period.
CHIEFS agrees to provide the Customer with the maintenance coverage and
application software support of the following CHIEFS modules:
Program Cost Per Month
CRIMES Level II $175.00
CAD Level II $250.00
FIRES Level II $125.00
TOTAL COST PER MONTH $550.00
24 Hour Maintenance Coverage $150.00
(optional)
TOTAL COST PER MONTH $700.00
Normal maintenance coverage includes telephone support and/or on-line
diagnostic modem support 8:00 a.m. to 5:00 p.m. , Monday through
Friday. There is a discounted maintenance fee structure for customers
who acquire modem/communications capability. Software usage assistance
and program support is provided under the terms of the normal
maintenance contract. Enhancements, user group publications and
necessary PTF's (program temporary fixes) are provided to the customer
at no cost under this agreement. Diagnostic modem support is provided
at no additional cost to the customer. It is understood that all line
usage charges and diskette costs are the responsibility of the customer
and will be invoiced accordingly. Neither normal maintenance nor 24
hour maintenance includes on-site customer support. If an on-site
® visit is deemed necessary by both parties, the customer is
responsible for all reasonable travel expenses, but a per diem or per
hour rate will not be charged to the customer.
After hours, off-site maintenance on a 24 hour basis is available as an
option. Twenty-four hour maintenance includes telephone support and
diagnostic modem support within a two hour period from initial
request. All customers any utilize the 24-hour support process;
however, those customers not covered by a 24-hour maintenance contract
will be charged an hourly rate of $35.00 with a minimum billing of one
hour.
Yes, we wish to be covered under continuing
maintenance. I, r.nnisp rardn,=- am authorized
to execute this maintenance agreement between CHIEFS,
Inc. and n3e Cit rnf jeffers-n, Mis89url,
effective February 71. , 1989.
_X Normal maintenance requested.
24 Hour maintenance requested.
_Mayor
City Clerk
No, we do not wish to be covered by a maintenance
contract with CHIEFS, Inc. The
chooses not to enter into a
software agreement with CHIEFS, Inc. covering
the CHIEFS application software modules installed in
on
It is understood that all application software support
received after the 90 day initial free maintenance
period will be billed at a rate of $35.00 per hour
off-site, and/or $65.00 per hour plus travel and
expenses for on-site. Also, any enhancements to the
system or new releases are not provided unless the
customer is covered by a maintenance contract. If the
customer wishes to subscribe to the maintenance coverage
after allowing it to lapse, the penalties described
herein will be applied.
With this understanding, I elect not to enter into or
continue application software maintenance with CHIEFS on
the CHIEFS system.
PENALTIES:
If a customer discontinues ongoing maintenance for any reason, the
following penalties are imposed:
1. The customer is not provided new enhancements or releases to
the program.
2. Any customer support provided to that entity is billable and
payable on a per hour basis.
3. If the customer then chooses at a later date to reactivate
maintenance and bring the system up to the current
release/enhancement level, the charges will be as follows:
a. The customer will be charged a maintenance fee for each
® month where maintenance was not paid, plus an additional
20% penalty/enhancement fee per month.
b. There will also be an assessed enhancement processing
and evaluation flat fee of $2,000.00.
C. An on-site system evaluation and reload visit must be
conducted by a CHIEFS employee for which the customer
will be charged $65.00 per hour while on site, plus
$20.00 per hour en route time, plus all travel and
expenses (airfare, . car rental, meals and lodging).
•
1 t 1
"CHIEFS" 24-HOUR MAINTENANCE
In order to provide critical support to CHIEFS customers we have
24-hour customer support available. This support is provided to the
customer under the following guidelines:
1. In order for a problem to be classified as a 24-hour
maintenance situation, it should be serious enough to
negatively impact the continued operation of CHIEFS
application software.
2. Normal office hours are Monday through Friday from 8:00 a.m.
to 6:00 p.m. (Normal office hours for the west coast will
extend through 8:00 p.m. if the situation is an emergency) .
3. To contact customer support outside of normal office hours,
the customer will dial one of the following numbers:
(513) 844-0020
(513) 844-0021
NOTE: THE CUSTOMER MUST USE A PUSH BUTTON TELEPHONE TO ACCESS THE
PAGER SYSTEM. ROTARY DIAL TELEPHONES WILL NOT WORK.
4. The customer should dial the telephone number and wait for
the beep.
After the beep, press your telephone number. This will
display the number on the pager.
Wait for a return call from customer support. A rep will
contact you within 2 hours.
5. After the initial contact, if the problem cannot be corrected
by phone, a CHIEFS customer support person will establish
modem connection with the customer to further evaluate the
problem.
6. Customers not covered under the monthly $150.00 payment plan
will be billed at $35.00 per hour with a one hour minimum
immediately following the service.
If you have any questions regarding 24-hour coverage or wish to
subscribe to the monthly plan, please contact Vicki Forbes,