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Exhibit RC 99 - Customer Comments submitted to Consumers Council of MissouriExhibit RC 99 Customer Comments submitted to Consumers Council of Missouri Attn: Leonard Toenjes, Chair Russell Hawes, Vice -Chair Mark Schoedel, Secretary Gerald Beckman Don Bresnan Paul Brockman Brandy Bowdry Mickey Croyle Brad Goss Chan Mahanta Steve Mahfood Lloyd Palans Tom Ratzki John L. Stein Paul Ziegler Dear MSD Rate Commissioners • Sewer rates are rising too quickly for young families and the elderly. I will have to move in with my daughter as I can't afford the rising costs. This isane how retirement is supposed to be. Shame on the poor management that couldn't foresee the future problems to arise and are now charging outrageous rates. Sincerely, Nina Lavigne 10742 St. Cosmas Lane St. Ann, MO 63074 Attn: Leonard Toenjes, Chair Russell Hawes, Vice -Chair Mark Schoedel, Secretary Gerald Beckman Don Bresnan Paul Brockman Brandy Bowdry Mickey Croyle Brad Goss Chan Mahanta Steve Mahfood Lloyd Palans Tom Ratzki John L. Stein Paul Ziegler Dear MSD Rate Commissioners - Excessive sewer rate increases during the past few years are putting a financial hardship on my family with no increase in services. More increases are not acceptable! Sincerely, Rob Buchert 1653 Cobblestone Creek Drive Florissant , MO 63031 Attn: Leonard Toenjes, Chair Russell Hawes, Vice -Chair Mark Schoedel, Secretary Gerald Beckman Don Bresnan Paul Brockman Brandy Bowdry Mickey Croyie Brad Goss Chan Mahanta Steve Mahfood Lloyd Palans Tom Ratzki John L. Stein Paul Ziegler Dear MSD Rate Commissioners - Stop attempting to impose your sewer rates for homeowners who have self contained septic systems and natural waterways. It will not be tolerated or accepted. Sincerely, Devon Johnson 1215 Christmas Valley Rd St. Louis, MO 63005 Attn: Leonard Toenjes, Chair Russell Hawes, Vice -Chair Mark Schoedel, Secretary Gerald Beckman Don Bresnan Paul Brockman Brandy Bowdry Mickey Croyle Brad Goss Chan Mahanta Steve Mahfood Lloyd Palans Tom Ratzki John L. Stein Paul Ziegler Dear MSD Rate Commissioners - When I recently moved here from Michigan, 1 couldna€'mt believe how high the sewer rates here were. They should be lowered after firing all the people who are wasting our money. Sincerely, James King 24 Sappington Acres Dr. St. Louis, MO 63126 Attn: Leonard Toenjes, Chair Russell Hawes, Vice -Chair Mark Schoedel, Secretary Gerald Beckman Don Bresnan Paul Brockman Brandy Bowdry Mickey Croyle Brad Goss Chan Mahanta Steve Mahfood Lloyd Palans Tom Ratzki John L. Stein Paul Ziegler Dear MSD Rate Commissioners The rate increase is ridiculously high with the already high past increases. Sincerely, Mark Christopher 2544 Grayland Walk St. Louis, MO 63129 Attn: Leonard Toenjes, Chair Russell Hawes, Vice -Chair Mark Schoedel, Secretary Gerald Beckman Don Bresnan Paul Brockman Brandy Bowdry Mickey Croyle Brad Goss Chan Mahanta Steve Mahfood Lloyd Palans Tom Ratzki John L. Stein Paul Ziegler Dear MSD Rate Commissioners - I challenge the board of trustees if they really do know how the district spends all it income . This is not to blame them but in no way they can put the time needed to run the district for the $25 they receive in compensation . Staff loves to spend money as it is no secret that the district is run by the engineers and contractors in Missouri . As we look to combine city and county and to fix the airport and the city schools it is important that we look at the governing body of MSD it became a sucking monster out of control with increases and unnecessary projects and spending . Leta€TM"s look at how many engineers the district grew to have and still spending millions a year on outside engineering services . Let prioritize by fixing the governing structure before any more increases Thank for the time you put in this review and please consider the no vote you received last time this increase was on the ballet Sincerely, Don Eizember 3036 west milton St. Louis, MO 63114 Attn: Leonard Toenjes, Chair Russell Hawes, Vice -Chair Mark Schoedel, Secretary Gerald Beckman Don Bresnan Paul Brockman Brandy Bowdry Mickey Croyle Brad Goss Chan Mahanta Steve Mahfood Lloyd Palans Tom Ratzki John L. Stein Paul Ziegler Dear MSD Rate Commissioners - Your rate increases are beyond avaricious! MSD is one of the reasons I am preparing to sell my house and leave the county. I can no longer afford you!! III Go after the out-of-state deadbeats rather than bleeding us dry. Sincerely, Karl Webb 10222 St Dennis Ln St Ann, MO 63074 Attn: Leonard Toenjes, Chair Russell Hawes, Vice -Chair Mark Schoedel, Secretary Gerald Beckman Don Bresnan Paul Brockman Brandy Bowdry Mickey Croyle Brad Goss Chan Mahanta Steve Mahfood Lloyd Paians Tom Ratzki John L. Stein Paul Ziegler Dear MSD Rate Commissioners - MSD asks for rate increases every year, or at least so it seems. Do better with what you have MSD. Pm 62 and have to survive on Social Security, and every utility, and County taxes on homes keeps going up. No. There are many retired people on this street.] dont even have to ask if they believe the same. Knock it off, we will not approve another rate increase. Sincerely, Kim White 6752 Vernon Av St. Louis, MO 63130 Attn: Leonard Toenjes, Chair Russell Hawes, Vice -Chair Mark Schoedel, Secretary Gerald Beckman Don Bresnan Paul Brockman Brandy Bowdry Mickey Croyle Brad Goss Chan Mahanta Steve Mahfood Lloyd Palans Tom Ratzki John L. Stein Paul Ziegler Dear MSD Rate Commissioners - I own a duplex in University City and pay for the water, sewer and trash for the building making the cost of living for the tenants more reasonable; however, I cannot pay more for the sewer and continue to offer this to my tenants who are unable to afford increases in the rent to cover increases in MSD costs. Sincerely, Joan Wilson 7355 Tulane Ave St. Louis, MO 63130 Attn: Leonard Toenjes, Chair Russell Hawes, Vice -Chair Mark Schoedel, Secretary Gerald Beckman Don Bresnan Paul Brockman Brandy Bowdry Mickey Croyle Brad Goss Chan Mahanta Steve Mahfood Lloyd Palans Tom Ratzki John L. Stein Paul Ziegler Dear MSD Rate Commissioners - No wonder I'm looking for property out of the city. They keep doing it to people, people will keep leaving. Just as they have been for 70 years. We've effectively been taxed out of business and life here. Sincerely, Jamie Jessop 3317 Iowa Ave St. Louis, MO 63118 Attn: Leonard Toenjes, Chair Russell Hawes, Vice -Chair Mark Schoedel, Secretary Gerald Beckman Don Bresnan Paul Brockman Brandy Bowdry Mickey Croyle Brad Goss Chan Mahanta Steve Mahfood Lloyd Palans Tom Ratzki John L. Stein Paul Ziegler Dear MSD Rate Commissioners - Sewer rates have increased over 65% in recent years. The rates are unacceptable and are challenging for those on fixed incomes and high budgets. Sincerely, Deborah Crump -Doyle 1030 Acorn Trail Dr St. Louis, MO 63031 Attn: Leonard Toenjes, Chair Russell Hawes, Vice -Chair Mark Schoedel, Secretary Gerald Beckman Don Bresnan Paul Brockman Brandy Bowdry Mickey Croyle Brad Goss Chan Mahanta Steve Mahfood Lloyd Palans Tom Ratzki John L. Stein Paul Ziegler Dear MSD Rate Commissioners - Sewer rates in St. Louis have already increased by over 60% since 2016, and you are proposing raising rates again. I understand some of the reasoning for needing more money because of the flooding and erosion issues going on in the St. Louis area, but am concerned that people already struggling making ends meet cannot take on any more increases. I implore MSD to redress this issue and come up with a more equitable solution. Sincerely, Margaret Foege 660 Hunters Ridge Drive St. Louis, MO 63135 Attn: Leonard Toenjes, Chair Russell Hawes, Vice -Chair Mark Schoedel, Secretary Gerald Beckman Don Bresnan Paul Brockman Brandy Bowdry Mickey Croyle Brad Goss Chan Mahanta Steve Mahfood Lloyd Palans Tom Ratzki John L. Stein Paul Ziegler Dear MSD Rate Commissioners - WE ARE NOW A BUBGET!!!! WE CANNOT AFFORD MUCH MORE.... Sincerely, amanda litton 702 Nicholson dr potosi, MO 63664 Attn: Leonard Toenjes, Chair Russell Hawes, Vice -Chair Mark Schoedel, Secretary Gerald Beckman Don Bresnan Paul Brockman Brandy Bowdry Mickey Croyle Brad Goss Chan Mahanta Steve Mahfood Lloyd Palans Tom Ratzki John L. Stein Paul Ziegler Dear MSD Rate Commissioners - I am a single mom living in St. Louis city since 2003 My MSD bill used to be $34.00 it is now $84.00 and nothing has changed regarding my building's sewer service. Who has oversight over all of your spending? What is being done with all of this excess money collected? I just see a lot of new trucks and equipment I think property owners need a break from these hikes. Sincerely, Karen Buckley 2120 Nebraska ave St. Louis, MO 63104 Attn: Leonard Toenjes, Chair Russell Hawes, Vice -Chair Mark Schoedel, Secretary Gerald Beckman Don Bresnan Paul Brockman Brandy Bowdry Mickey Croyle Brad Goss Chan Mahanta Steve Mahfood Lloyd Palans Tom Ratzki John L. Stein Paul Ziegler Dear MSD Rate Commissioners - We are retired, on a fixed income. Our sewer bills have gone up dramatically! I don't know what we will be able to do if they continue to rise. Sincerely, Cynthia Nusbaum 266 S Barat Ave Ferguson, MO 63135 Attn: Leonard Toenjes, Chair Russell Hawes, Vice -Chair Mark Schoedel, Secretary Gerald Beckman Don Bresnan Paul Brockman Brandy Bowdry Mickey Croyle Brad Goss Chan Mahanta Steve Mahfood Lloyd Palans Tom Ratzki John L. Stein Paul Ziegler Dear MSD Rate Commissioners - Rates have already increased, please do not approve this increase. It's hard to keep up on the utilities on our old house as it is, as we're not getting pay increases that keep up with these higher charges. Sincerely, Sasha Anderson 3538 Illinois Ave St. Louis, MO 63118 Attn: Leonard Toenjes, Chair Russell Hawes, Vice -Chair Mark Schoedel, Secretary Gerald Beckman Don Bresnan Paul Brockman Brandy Bowdry Mickey Croyle Brad Goss Chan Mahanta Steve Mahfood Lloyd Palans Tom Ratzki John L. Stein Paul Ziegler Dear MSD Rate Commissioners - My monthly sewer bill is double what I pay for on my monthly water bill already. More money down the drain then comes out of my faucet. Sincerely, Chas Martin 4331 Southview Way Dr St. Louis, MO 63129 Attn: Leonard Toenjes, Chair Russell Hawes, Vice -Chair Mark Schoedel, Secretary Gerald Beckman Don Bresnan Paul Brockman Brandy Bowdry Mickey Croyle Brad Goss Chan Mahanta Steve Mahfood Lloyd Palans Tom Ratzki John L. Stein Paul Ziegler Dear MSD Rate Commissioners - Sewer rate increases means that my family is currently spending almost 100 dollars a month just for MSD. This is a bill that weighs heavily on us, and an increase would make it all the harder for us to keep making ends meet Sincerely, Alexis Boyer-Meyerman 2908 Park Avenue St. Louis, MO 63104 Attn: Leonard Toenjes, Chair Russell Hawes, Vice -Chair Mark Schoedel, Secretary Gerald Beckman Don Bresnan Paul Brockman Brandy Bowdry Mickey Croyle Brad Goss Chan Mahanta Steve Mahfood Lloyd Palans Tom Ratzki John L. Stein Paul Ziegler Dear MSD Rate Commissioners - First time homeowner, but like many in my generation recently graduated with the most student loan debt in all of history in a part-time economy with jobs slipping away via automation by, a hike it rates will be devastating when I can old afford one meal a day. Also many people from the coasts aim to move to St. Louis and this hike is unattractive. Sincerely, Ryne Schleicher 2744 Chippewa St. St. Louis, MO 63118 Attn: Leonard Toenjes, Chair Russell Hawes, Vice -Chair Mark Schoedel, Secretary Gerald Beckman Don Bresnan Paul Brockman Brandy Bowdry Mickey Croyle Brad Goss Chan Mahanta Steve Mahfood Lloyd Palans Tom Ratzki John L. Stein Paul Ziegler Dear MSD Rate Commissioners - Do not agree with raising rates again. This especially impacts those on a fixed income. Please consider other options Sincerely, Sarah Foster 5601 Neosho street st. louis, MO 63109 Attn: Leonard Toenjes, Chair Russell Hawes, Vice -Chair Mark Schoedel, Secretary Gerald Beckman Don Bresnan Paul Brockman Brandy Bowdry Mickey Croyle Brad Goss Chan Mahanta Steve Mahfood Lloyd Palans Tom Ratzki John L. Stein Paul Ziegler Dear MSD Rate Commissioners - Please do not raise the rates further, my payment was around 30$ in 2010, and is now over 70$. I know that rate must increase occasionally but it has more than doubled in just a few years. This is a bill I cannot influence, no consevation of water, or less toilet flushing will reduce it. But is required to pay every month. If the rates go much higher I fear the city will end up with even more vacant property, causing the rates to go up more, starting a spiral of destruction. Sincerely, Clara Jones 3737 California St. Louis, MO 63018 Attn: Leonard Toenjes, Chair Russell Hawes, Vice -Chair Mark Schoedel, Secretary Gerald Beckman Don Bresnan Paul Brockman Brandy Bowdry Mickey Croyle Brad Goss Chan Mahanta Steve Mahfood Lloyd Palans Tom Ratzki John L. Stein Paul Ziegler Dear MSD Rate Commissioners - We already pay an enormous ammount, another increase this big? its outrageous , 65% in a few years? Sincerely, Raul Cortes 2614 California Avenue St. Louis, MO 63118 Attn: Leonard Toenjes, Chair Russell Hawes, Vice -Chair Mark Schoedel, Secretary Gerald Beckman Don Bresnan Paul Brockman Brandy Bowdry Mickey Croyle Brad Goss Chan Mahanta Steve Mahfood Lloyd Palans Tom Ratzki John L. Stein Paul Ziegler Dear MSD Rate Commissioners - I was wondering why I pay the same rate as others when I don't have a storm sewer in my neighborhood! And now you're talking about raising them again. How about you deliver the products that I have been paying for all these years before another increase. I don't live in a rural area. I live in between Olivette and Ladue. Kind of odd we don't have a storm sewer anywhere on our street! Not a single one! How come I don't get credited for that? Sincerely, Michael OKeefe 3 N. Covington Meadows St. Louis, MO 63132 Attn: Leonard Toenjes, Chair Russell Hawes, Vice -Chair Mark Schoedel, Secretary Gerald Beckman Don Bresnan Paul Brockman Brandy Bowdry Mickey Croyle Brad Goss Chan Mahanta Steve Mahfood Lloyd Palans Tom Ratzki John L. Stein Paul Ziegler Dear MSD Rate Commissioners As a retired union member, I am now on a limited fixed income. Therefore, I get no cost of living increases. As utilities, like MSD, increase their rates ( and probably profits) I fall behind and have to make choices like do I pay MSD, or get my necessary medications or food. Please be responsible, don't approve another unnecessary rate hike for MSD. Thanks! Sincerely, Michael McDermott 16 N. Barat Ave. st louis, MO 63135 Attn: Leonard Toenjes, Chair Russell Hawes, Vice -Chair Mark Schoedel, Secretary Gerald Beckman Don Bresnan Paul Brockman Brandy Bowdry Mickey Croyle Brad Goss Chan Mahanta Steve Mahfood Lloyd Palans Tom Ratzki John L. Stein Paul Ziegler Dear MSD Rate Commissioners - Sewer rates in the St. Louis area have increased by over 65% since 2016 and more than doubled since 2010. MSD is proposing to raise rates again with a double-digit increase. These significant increases impact all consumers but hurt most low-income ratepayers and those on fixed incomes. Sincerely, Mr./Mrs. Terry Cadwallader 11587 Joslyn Ct Saint Louis, MO 63138 Attn: Leonard Toenjes, Chair Russell Hawes, Vice -Chair Mark Schoedel, Secretary Gerald Beckman Don Bresnan Paul Brockman Brandy Bowdry Mickey Croyle Brad Goss Chan Mahanta Steve Mahfood Lloyd Palans Tom Ratzki John L. Stein Paul Ziegler Dear MSD Rate Commissioners - As a retired teacher on a fixed income, i implore you to keep rates where they are currently. The increases over the past few years have been substantial and have affected our budget. Currently our MSD bill is the second highest utility bill we pay. This is ridiculous for a family of 2 people that produces little waste. Sincerely, Robert Good 6439 Lloyd Ave St. Louis, MO 63139 Attn: Leonard Toenjes, Chair Russell Hawes, Vice -Chair Mark Schoedel, Secretary Gerald Beckman Don Bresnan Paul Brockman Brandy Bowdry Mickey Croyie Brad Goss Chan Mahanta Steve Mahfood Lloyd Palans Tom Ratzki John L. Stein Paul Ziegler Dear MSD Rate Commissioners - The rate increases for MSD have been quite large since 2010 (doubled, actually). It is not apparent that services provided by MSD have kept pace. While I'm sure the argument can be made regarding the need for infrastructure renewal and/or replacement, the rates of increase do not provide consideration for fixed or low-income households. Please reconsider the request for double-digit increases for all. Surely, a more equitable approach can be developed. Sincerely, Claudia Shugert 4106 Juniata Street St. Louis, MO 63116 Attn: Leonard Toenjes, Chair Russell Hawes, Vice -Chair Mark Schoedel, Secretary Gerald Beckman Don Bresnan Paul Brockman Brandy Bowdry Mickey Croyle Brad Goss Chan Mahanta Steve Mahfood Lloyd Palans Tom Ratzki John L. Stein Paul Ziegler Dear MSD Rate Commissioners - Thank you for your plan to increase rates - there are many projects that need to be completed, and since voters continually vote down tax increases to finance MSD improvements, rate increases are the only option left that doesn't unfairly burden future generations. Everyone who uses MSD should be asked to contribute to the cause, regardless of status. Thank you. Sincerely, Kynan Katzman 6079 Hartford St. Louis, MO 63139 Attn: Leonard Toenjes, Chair Russell Hawes, Vice -Chair Mark Schoedel, Secretary Gerald Beckman Don Bresnan Paul Brockman Brandy Bowdry Mickey Croyle Brad Goss Chan Mahanta Steve Mahfood Lloyd Palans Tom Ratzki John L. Stein Paul Ziegler Dear MSD Rate Commissioners - If consumers had a choice in sewer companies, then I wouldn't complain. But we're stuck with this - it's not like we can go without sewer service. This bill is a real hardship for me and for other people who are on moderate or fixed incomes. I am not going to have a double-digit salary increase this year, and MSD in no way needs yet another rate increase. what sort of oversight is there into the way that MSD is spending their money? I'm very interested in their executive pay structure and bonuses. Please deny this increase. Sincerely, Susan Flayer 4062 PHILLIPS AVE ST LOUIS, MO 63116 Attn: Leonard Toen}es, Chair Russell Hawes, Vice -Chair Mark Schoedel, Secretary Gerald Beckman Don Bresnan Paul Brockman Brandy Bowdry Mickey Croyle Brad Goss Chan Mahanta Steve Mahfood Lloyd Palans Tom Ratzki John L. Stein Paul Ziegler Dear MSD Rate Commissioners Please consider low-income households before raising rates again. Sincerely, Birdie Wilde 3317 Humphrey Street St. Louis, MO 63118