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Exhibit RC 100 - District Response to Inquiry From Robert SchuetzExhibit RC 100 Malone, Brian J. From: Tim Snoke <tsnoke@stImsd.com> Sent: Friday, July 19, 2019 2:11 PM To: Stump, Lisa; Malone, Brian J. Cc: Susan Myers; Brian Hoelscher Subject: FW: Rate Commission Comment Follow Up Flag: Copied to Worldox (Client Files\034413\000003\01574100.MSG) Lisa and Brian, Below is the response provided to Mr. Schuetz as well as some additional correspondence with him. I am forwarding to you so you can introduce into the record on Wednesday. Please let me know if you have any questions or concerns. Tim R. Snoke Secretary -Treasurer Metropolitan St. Louis Sewer District (MSD) 2350 Market Street St. Louis, MO 63103 Phone: (314) 768-6222 Fax: (314) 768-2701 District Web Site: www.stlmsd.com From: Tim Snoke Sent: Friday, July 19, 2019 2:05 PM To: ' rschuetz76 @ya hoo.com' Cc: Sunshine Requests Subject: RE: Rate Commission Comment Good afternoon, Mr. Schuetz. I'm just getting back to you with some information on the project in your neighborhood and to answer the questions you asked. As you noted, the project near you has been going on a long time. It was originally scheduled to be completed late last year. At some point we discovered that in order to complete the project we needed another utility to move some of its underground lines. Those lines have since been moved, allowing us to proceed, but it did delay the completion of our project. I'm sorry that it has been an inconvenience. In regards to your questions, the Rate Proposal does not include funding for additional MSD field staff. Currently, MSD field employees are assigned to multiple projects. We believe the caseload is manageable and there are no plans right now to change this practice. The monitoring and management of the subcontractors is handled by the Prime Contractor. We do review and inspect the work being done. Prime Contractors that fail to perform at a satisfactory level may be subject to sanctions, up to and including suspension. If you have a specific concern or complaint, we would be happy to have an MSD field representative meet with you to hear your concerns. Thank you for reaching out to ask these questions. Since your initial email went to the Rate Commission, I will let them know that we have communicated. Tim R. Snoke Secretary -Treasurer Metropolitan St. Louis Sewer District (MSD) 2350 Market Street St. Louis, MO 63103 Phone: (314) 768-6222 Fax: (314) 768-2701 District Web Site: www.stlmsd.com From: robert Schuetz fmailto:rschuetz760yahoo.coml Sent: Thursday, July 18, 2019 12:32 PM To: Tim Snoke Cc: Sunshine Requests Subject: Re: Rate Commission Comment Mr. Snoke, Yes where I live it take over a year for then complete the Storm water project and still not done. This is what I am ask I want to make sure MSD employee is over each of project. I don't want see one MSD employee over seeing a lot project either. I don't agree with rate increase unless we see more management from MSD that sub contractor doing there job. Thanks Bob Schuetz Sent from Yahoo Mail on Android On Thu, Jul 18, 2019 at 11:40 AM, Tim Snoke <tsnokenstlmsd.com> wrote: Mr. Schuetz, Thank you for your questions. Is there a specific issue, project, or subcontractor to which you are referring or have had an issue? Tim R. Snoke Secretary -Treasurer Metropolitan St. Louis Sewer District (MSD) 2350 Market Street St. Louis, MO 63103 Phone: (314) 768-6222 Fax: (314) 768-2701 District Web Site: www.stlmsd.com From: robert Schuetz <rschuetz76(cr´┐Żyahoo.com> Sent: Sunday, July 14, 2019 9:24 AM To: ratecommission@stlmsd,com Subject: Rate Commission Comment Good morning, I have few questions how much of the rate increase is for staffing for MSD. What is MSD plans to improve work ethic with sub contractor that work on the project. Thanks Bob Schuetz rschuetz76@yahoo.com Sent from Yahoo Mail on Android Disclaimer The infoi oration contained in this communication from the sender is confidential. It is intended solely for use by the recipient and others authorized to receive it. If you are not the recipient, you are hereby notified that any disclosure, copying, distribution or taking action in relation of the contents of this intonation is strictly prohibited and may be unlawful. This email has been scanned for viruses and malware, and may have been automatically archived by Mimecast Ltd in order to provide a safer and more useful place for your human generated data.