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Home My Public Portal AboutORD15224 BILL NO. 2013-127 SPONSORED BY COUNCILMAN Prather ORDINANCE NO. AN ORDINANCE OF THE CITY OF JEFFERSON, MISSOURI, AUTHORIZING THE MAYOR AND CITY CLERK TO EXECUTE AN AGREEMENT WITH NEW WORLD SYSTEMS CORPORATION (NEW WORLD) FOR SOFTWARE MAINTENANCE SUPPORT SERVICES. BE IT ENACTED BY THE COUNCIL OF THE CITY OF JEFFERSON, MISSOURI, AS FOLLOWS: Section 1. The Mayor and City Clerk are hereby authorized and directed to execute an agreement with New World. Section 2. The agreement shall be substantially the same in form and content as the agreement attached hereto as Exhibit 1. Section 3. This Ordinance shall be in full force and effect from and after the date of its passage and approval. Passed: /, Approved: Presiding 6f qcr-- Mayor ATTEST:1 ' APPROVED AS/TOO FORM: city Clem_;�i City Counselor '# NEW WORLD SYSTEMS CORPORATION STANDARD SOFTWARE MAINTENANCE AGREEMENT This Standard Software Maintenance Agreement (SSMA) between New World Systems Corporation (New World) and Jefferson City, MO (Customer) sets forth the standard software maintenance support services provided by New World. 1. Service Period This SSMA shall remain in effect for a period of eight (8) years from (start date) 1 1/1 /13 to (end date) 10/31/21. 2. Services Include The following services or features are available under this SSMA: (a) Upgrades, including new releases, to the Licensed Standard Software (prior releases of Licensed Standard Software application packages are supported no longer than nine (9) months after a new release is announced by New World). (b) Temporary fixes to Licensed Standard Software (see paragraph 6 below). (c) Revisions to Licensed Documentation . (d) Reasonable telephone support for Licensed Standard Software on Monday through Friday from 8:00 a.m. to 8:00p.m. (Eastern Time Zone). (e) Invitation to and participation in user group meetings. (f) Emergency 24-hour per day telephone support, for Aegis CAD only, seven (7) days per week for Licensed Standard Software . Normal service is available from 8:00 a.m. to 8:00 p.m. (Eastern Time Zone). After 8:00p.m., the Aegis CAD phone support will be provided via beeper and a New World support representative will respond to CAD service calls within 30 minutes of call initiation . (g) Includes ESRI Integration for the ESRI software that is part of Exhibit A Licensed Standard Software. Items a, b, and c above will be provided to Customer by electronic means. Additional support services are available as requested by Customer using the then-current hourly rates or applicable fees . 3 . Maintenance for Modified Licensed Standard Software and Custom Software Customer is advised that if it requests or makes changes or modifications to the Licensed Standard Software, these changes or modifications (no matter who makes them) make the modified Licensed Standard Software more difficult to maintain. If New World agrees to provide maintenance support for Custom Software or Licensed Standard Software modified at Customer's request, then the additional New World maintenance or support services provided shall be billed at the then-current hourly fees plus reasonable expenses . 4 . Billing Maintenance costs will be billed annually as detailed on the following page. If taxes are imposed, they are the responsibility of the Customer and will be remitted to New World upon being invoiced. 5. Additions of Software to Maintenance Agreement Additional Licensed Standard Software licensed from New World will be added to the SSMA per the terms of the contract adding the software. Maintenance costs for the additional software will be billed to Customer on a pro rata basis for the remainder of the current maintenance year and on a full year basis thereafter. (Rev SSMA 03/06) CONFIDENTIAL Jefferson City, MO , I · '6. Requests for Software Correction on Licensed Standard Software r At any time during the SSMA period, if Customer believes that the Licensed Standard Software does not conform to the current specifications set forth in the user manuals, Customer must notify New World in writing that there is a claimed defect and specify which feature and/or report Customer believ es to be defective. Before any notice is sent to New World, it must be reviewed and approved by the Customer Liaison. Documented examples of the claimed defect must accompany each notice. New World will rev iew the documented notice and when a feature or report does not conform to the published specifications, New World will provide software correction service at no charge. A non-warranty request is handled as a billable Request for Service (RFS). The no charge software correction service does not apply to any of the following: (a) situations where the Licensed Standard Software has been changed by anyone other than New World personnel ; (b) situations where Customer's use or operations error causes incorrect information or reports to be generated ; and ; (c) requests that go beyond the scope o f the specifications set forth in the current User Manuals. 7. Maintenance Costs for Licensed Standard Software Packages Covered for MSP Server New World agrees to provide software maintenance at the costs listed below for the following New World Standard Software packages licensed by the Customer: Application Package 1. Aegis® Computer Aided Dispatch (CAD) 2. Aegis® Law Enforcement Records Software 3. Aegis® Fire Records Software 4. Aegis® Public Safety Interface Software 5. Aegis® Photo Imaging Software 6. Aegis® Data Analysis/Crime Mapping/Mgt Reporting 7. Aegis® Mobile Management Server Software 8 . Aegis® Mobile Software on the RS6000 9. Aegis® Mobile Client Laptop Software 10. Aegis® Mobile Software on the 400 or MSP Server 11 . Aegis® Aegis Link Software 12. Aegis® ESRI Embedded Applications-New 13 . Aegis® ESRI Embedded Applications -Upgrades ANNUAL Number of Modules 18 23 5 7 2 1 3 5 12 2 2 MAINTENANCE COST: See Below P . dC eno overe d A nnua lA mount B"lli D t 1 ne: a e 111112013 to 10/31/2014 $60,000 10 /15/2013 111112014 to 10/31/2015 $60,000 10/15/2014 111112015 to 10/31/2016 $60,000 10 /15/2015 111112016 to 10/31/2017 $70,000 10 /15/2016 11 /112017 to 10/31 /2018 $70,000 10/15/2017 111112018 to 10/31/2019 $73,500 10/15/2018 111112019 to 10/31/2020 $77,175 10/15/2019 111112020 to 10/31/2021 $81 ,033 10/15/2020 (Rev SSMA 03/06) CONFIDENTIAL Jefferson City, MO Note: Unless extended by New World, the above costs are available for 90 days after submission of the costs to Customer. After 90 days , New World may change the costs. ALL INVOICES ARE DUE FIFTEEN (15) DAYS FROM BILLING DATE. 8. Early Termination Clause This SSMA supersedes the Customer 's SSMA which expired on 10/3112013 and shall remain in effect for a period of eight (8) years (the SSMA term) beginning on 1110112013 (the start date) and ending on 10/31/2021. As part of this Agreement, New World has provided a substantial customer discount on SSMA. In consideration for the discount, Customer agrees to pay the full amount of annual SSMA payments due New World under Exhibit C. If Customer terminates its License Agreement with New World during the SSMA Period or fails to pay all the SSMA amounts as specified herein, Customer shall pay a one-time early termination fee equal to the next 3 years of SSMA. Customer shall also forfeit the license to use the Aegis MSP licensed product and shall return all copies of the licensed product to New World. No cancellation of Exhibit A software modules and related fees will be allowed during the service period. 9 . Terms and Conditions This Agreement is covered by the Terms and Conditions specified in the Licensing Agreement(s) for the software contained herein. ACCEPTED BY: ACCEPTED BY: Customer: New WorldS "on Title: Title: Date: Date: By signing above, each of us agrees to the terms and conditions of this Agreement and as incorporated herein. Each individual signing represents that (s)he has the requisite authority to execute this Agreement on behalf of the organization for which (s)he represents and that all the necessary formalities have been met. If the individual is not so authorized then (s)he assumes personal liability for compliance under this Agreement. APPROVED AS TO FORM: ~ City Counselor (Rev SSMA 03/06) CONFIDENTIAL Jefferson City, MO " • -------------------------------------- Jefferson City, MO Licensed Application Software At July, 2013 1. Aegis® Computer Aided Dispatch (CAD) -Combined LE/Fire/EMS CAD MSP -Base -CAD Messaging Module -Call Scheduling Module -Call Stacking Module -Dispatch Questionnaire Module -Geo-File Verification Module -Hazard and Location Alerts Module -Interface to Aegis® Law Enforcement Records Module -Interface to Aegis® Fire Records Module -Note Pads Module -Rip-N-Run Module -Run Cards Module -Tone Alerts Module -Unit Control Panel Module -Unit Recommendation Module -CAD Mapping MSP -Service Vehicle Rotation MSP -Additional LE CAD MSP View/Inquiry Users 2. Aegis® Law Enforcement Records Software -LE Records Multi-Jurisdictional Base MSP -Base -Accidents Module -Arrest Module -Business Registry Module -Case Processing Module -Computer Aided Investigations Module -Federal Reports (UCR/IBR) Module -Geo-File Verification Module -Impounded Vehicles Module -Incident Tracking Module -Jacket Processing Module -Personnel I Education Module -Property Module -Traffic Tickets and Citations Module -Wants and Warrants Module -LE Records Federal & State Compliance MSP -Field Investigations MSP -Activity Reporting and Scheduling MSP -Property Room Bar Coding MSP -Narcotics Management MSP -Equipment Tracking MSP -Vehicle Tracking MSP -Demographic Profiling Reporting MSP (Rev SSMA 03/06) CONFIDENTIAL Jefferson City, MO ' ' Jefferson City, MO Licensed Application Software At July, 2013 3. Aegis® Fire Records Software -Fire Records Base Package MSP -Fire Records Compliance MSP -Fire Vehicle Tracking and Maint. MSP -Fire Permits MSP -Fire Equipment Tracking and Maint. MSP 4. Aegis® Public Safety Interface Software -State/NCIC Interface MSP -On-Line CAD Interface to State/NCIC MSP -E-911 Interface MSP -Priority Dispatch ProQA for EMD Interface MSP -CAD Pager Interface MSP -Livescan Interface MSP -Ticket Writer Interface MSP 5. Aegis® Photo Imaging Software -Digital Imaging MSP -Public Safety Mug Shots/Line-Ups MSP -Digital Imaging 6. Aegis® Data Analysis/Crime Mapping/Mgt Reporting -Analysis Base With Three Applications 7 . Mobile Management Server Software -Field Reporting Server -Field Reporting Data Merge -Base CAD/NCIC/Messaging 8. Mobile Software on the RS6000 -Base Message Switch to NCIC -RS/6000 State/NCIC Interface -New World CAD Interface for Aegis/MSP -Mobile Upload Software -A VL Interface 9 . Mobile Client Laptop Software -LE State/NCIC via Switch 41 User(s) -LE Field Reporting 41 User(s) -LE Accident Field Reporting 30 User(s) -Mobile Upload of Field Reports 41 User(s) -LE CAD Via Switch 41 User(s) -LE Accident Field Reporting Compliance 30 User(s) -LE Field Reporting Compliance 41 User(s) -Mugshot Images Download 11 User(s) -In Car Mapping 41 User(s) -New World AVL 41 User(s) -Field Investigation Field Reporting 11 User(s) -MCT Ticket Writer Interface 35 User(s) (Rev SSMA 03/06) CONFIDENTIAL Jefferson City, MO . . Jefferson City, MO Licensed Application Software At July, 2013 10. Mobile Software on the 400 or MSP Server -A VL CAD Interface -MDT /MCT Base CAD/RMS Interface 11 . Aegis® Aegis Link Software -JL Interface Operability Engine -Web CAD Monitor 12 . Aegis® ESRI Embedded Applications -Mobile In-Car Mapping Integration 13 . Aegis® ESRI Embedded Applications -ArcGIS Standard Enterprise Server Integration (Rev SSMA 03/06) CONFIDENTIAL Jefferson City, MO