HomeMy Public PortalAboutLTC 144-2015 - Bal Harbour Village Customer Service Training of Village Staff.AAL HI
OUR
F L O R I D A' S P A R A D I S E
OFFICE OF THE VILLAGE MANAGER
NO. 144-2015 LETTER TO COUNCIL
TO: Mayor Martin Packer and Members of the Village Council
FROM: Jorge M. Gonzalez, Village Manage i
DATE: August 14, 2015 I
SUBJECT: Bal Harbour Village Customer Service Training for Village Staff
The purpose of this Letter to Council (LTC) is to inform you of the recent customer service
training provided to Village staff by the St. Regis Hotel Training and Development team. The
St. Regis generously provided the meeting space, materials and the time of their training staff
at no cost at all to the Village and we are very appreciative of their efforts.
All Village Police Department staff, including Dispatchers, Code Officers, Police Officers,
Detectives, Sergeants, Lieutenants, and members of the Command Staff, as well staff from
the Building, Finance, Parks and Public Spaces, and the Village Manager's Office,
participated in one of the two sessions offered on August 4 and August 6.
This training material covered is the same experience offered on a continuous basis to
employees at the St. Regis and was slightly tailored to meet the needs of the Village. Lessons
learned from this training will be used as part of the Village's continuous efforts to enhance
and update our existing customer service standards. Additional internal trainings will be
scheduled to provide more specific training to our employees to reinforce the Village's
customer service standards.
WSVN Channel 7 covered this training and presented it as a successful example of a
private/public partnership for the betterment of the South Florida community. The story can
be viewed by accessing the following link:
http://www.wsvn.com/storv/29709456/5-star-resort-trains-off icers-in-custom er-service
If you have any questions or need any additional information, please feel free to contact me.
JMG/RJI