HomeMy Public PortalAboutLTC 039-2017 2016 Report for Bal Harbour - Miami-Dade Fire Rescue 2016BAL HARBOUR
- VILLAGE -
OFFICE OF THE VILLAGE MANAGER
To:
From: Jorge M. Gonzalez, Village Manager
Date: February 24, 2017 l
Subject: 2016 Report for Bal Harbour - Miami -Dade Fire Rescue 2016
LETTER TO COUNCIL
NO. 039-201 7
Mayor Gabriel Groisman and Members of the Village Council
The purpose of this Letter to Council (LTC) is to transmit to you the 2016 Report from
Miami -Dade Fire Rescue regarding services provided to Bal Harbour Village.
The attached report summarizes the services that MDFR provided to the Village
throughout 2016 and includes statistics on structural fires, response times, and medical
emergencies that may have occurred in the Village.
If you have any questions or need any additional information, please feel free to contact
me.
JMG/AR
//I. A
Always Ready, Proud To Serve
January 31, 2017
Honorable Gabriel Groisman, Mayor
Village of Bal Harbour
655 — 96th Street
Bal Harbour, FL 33154
Honorable Mayor Groisman:
Miami -Dade Fire Rescue Department
9300 NW 41st Street
Doral, Florida 33178
T 786-331-5000
miamidade.gov
Congratulations on your election as the new Mayor of the Village of Bal Harbour. Enclosed is your
annual report summarizing the services Miami -Dade Fire Rescue (MDFR) provided to the Village
of Bal Harbour throughout 2016. MDFR's overall complement of fire -rescue response vehicles and
personnel provided a service level unrivaled in the Southeast United States for the benefit and
protection of your community.
Residents and visitors of the Village of Bal Harbour can rely on the delivery of fire -rescue services
provided by an Internationally Accredited Agency through the Commission on Fire Accreditation
International (CFAI). Last March, MDFR was formally reaccredited by CFAI; one of only 234
agencies worldwide to achieve this status. MDFR remains the largest accredited fire -rescue
department in the Southeast United States and the second largest in the Nation.
As your Fire Chief, I welcome the opportunity to meet with you as the newly elected Mayor of the
Village as well as to present the Department's annual service delivery report to the Village Council.
Please contact Maria L. Reyes from my office at 786-331-5253 to schedule the annual
presentation with the Village Council, or if you require additional information. Enclosed is my
contact information. I am always available to address any questions or concerns that you or your
residents may have regarding our services.
Respectfully,
Dave Downey
Fire Chief
Enclosures
c: Jorge M. Gonzalez, Village Manager
Russell Benford, Deputy Mayor, Miami -Dade County
Miami -Dade Fire Rescue Department
Services to
The Village of Bal Harbour
Miami -Dade Fire Rescue (MDFR) originated as a single -
unit fire patrol in 1935. It has since grown into the largest
fire rescue department in the southeast United States
and one of the top ten largest in the nation. With a
response territory of 1,899 square miles and a resident
population of more than 1.9 million, MDFR responds to
more than 260,000 calls for assistance annually making
it one of the busiest departments in the nation. More
than 2,400 employees staff 141 units in service
throughout 69 fire rescue stations and several
administrative facilities serving residents, businesses,
and visitors 24 hours a day, 7 days a week, 365 days a
year. In addition to providing transport services through
54 rescue units in service, MDFR provides emergency
air transport service within Miami -Dade County to State -
approved Trauma Centers via two full-time rescue
helicopters.
Firefighters battle a commercial warehouse fire.
MDFR is considered one of the most elite fire rescue
departments in the country and is recognized around the
world for its exemplary service. Firefighters are skilled in
fire suppression technology and advanced life support
(ALS). Rescue units are capable of providing pre -
hospital care to trauma patients, heart -attack patients,
and stroke victims.
MDFR has more specialized response units than any
other fire rescue department in the southeastern United
States. The department provides air -rescue transport,
airport rescue firefighting, ocean rescue, technical
rescue (vehicle extrication and confined -space rescue),
hazardous materials mitigation, urban search and
rescue, and maintains the Florida Antivenin Bank.
MDFR's Fire Life Safety Section provides new
construction and annual building inspections as well as
code enforcement services. MDFR also protects
Haulover and Crandon Beaches, with a combination of
full-time and part-time professional lifeguards. MDFR
distinguishes itself from other fire rescue departments in
a number of areas. MDFR offers a higher level of
service, providing more ALS suppression units than
most departments and a greater level and grade of
response staff. Over 90% of MDFR's units are staffed
and equipped to provide ALS services. MDFR staffs four
firefighters on suppression units and three firefighter
paramedics on rescue units.
MDFR on scene of an overturned cargo truck.
Through the efforts of MDFR, Miami -Dade residents also
have the highest survival rates in the nation, after
suffering a blocked coronary artery. Over nine years
ago, MDFR established the Miami -Dade STEMI (ST -
Elevation Myocardial Infarction) Network. STEM!,
typically referred to as a blocked coronary artery, is the
leading cause of death in the United States for both men
and women regardless of race. Hospitals within the
STEM! network are required to restore blood flow to a
patient's blocked artery within 90 minutes from arrival of
paramedics to the patient. This timely intervention
significantly reduces a patient's chances for permanent
damage or death and increases their likelihood for a
normal quality of life. The STEMI network has reduced
the time it takes to restore blood flow to a patient from
approximately two hours and 15 minutes to 60 minutes.
MDFR is also part of the Stroke Network, a coalition
between MDFR along with five municipal fire
departments and area hospitals within Miami -Dade
County. This network is one of the largest for the
treatment and transport of stroke victims in the nation
and aims to deliver the highest quality acute stroke care
available and improve patient recovery outcomes.
The Office of Emergency Management (OEM) is also
part of MDFR. OEM manages the County's Emergency
Operation Center (EOC), which coordinates emergency
response and recovery plans and operations in order to
maximize the use of resources within Miami -Dade
County. OEM coordinates its activities with the County's
municipalities, non-profit social services, and medical
care agencies. OEM is accredited by the Emergency
Management Accreditation Program (EMAP).
Miami -Dade Fire Rescue Department
Services to
The Village of Bal Harbour
In calendar year 2016, MDFR's 141 frontline rescue and
fire suppression units were dispatched over 415,000
times to more than 260,000 emergencies. Of these,
approximately 218,000 were medical emergencies.
MDFR transported greater than 82,000 residents and
visitors to South Florida hospitals. MDFR responded to
nearly 24,000 fire -related incidents. In addition, MDFR
personnel responded to more than 19,000 non -fire -
rescue related calls.
MDFR commenced 2016 with the graduation of
Firefighter Recruit Class #129, which welcomed 40 new
Firefighter/Paramedics at a ceremony at MDFR's
Training Facility in Doral, Florida on February 26, 2016.
Two additional recruit classes totaling 72 new firefighters
began training in October and November of 2016, and
are expected to graduate in early 2017.
MDFR Recruit Class #129.
In March, MDFR also received reaccreditation from the
Commission on Fire Accreditation International (CFAI),
Center for Public Safety Excellence, Inc. The department
remains one of only 234 agencies worldwide to achieve
this status by CFAI and continues to be the largest
accredited fire -rescue department in the Southeast and
the second largest in the Nation.
In May, MDFR placed a 36 -foot Fireboat into service at
the Haulover Marina. This vessel, along with MDFR's
50 -foot Fireboat currently housed at Port Miami,
significantly enhances MDFR's response capabilities to
the northern portions of Miami -Dade County's navigable
waterways, including 84 miles of ocean coastline, 22
miles of beaches, 67 miles of inland waterways, and 5.5
miles of the Miami River. The 36 -foot MetalCraft Fireboat
operates 24 hours a day, seven days a week. In 2016,
MDFR's Marine Operations units responded to more
than 600 maritime incidents.
MDFR Haulover Beach Fireboat 21.
2016
MISSION:
LIFELINE'
American
Heart
Association.
life is why-
MDFR received the 2016 Lifeline®
EMS Gold Level Recognition Award
on June 29, 2016. This award is the
highest recognition conferred by the
American Heart Association to EMS
providers across the nation for their
vital role in providing timely
treatment to patients experiencing
severe heart attacks. Agencies that
receive the Mission: Lifeline Gold
Award have demonstrated at least
75% compliance for each required
achievement measured for two consecutive years, and
treat at least eight STEMI patients a year.
On November 16, 2016, MDFR Engine 62 moved into
their new temporary quarters at 7055 S.W. 144th Street.
This unit staffed with four Firefighter/Paramedics, will
enhance MDFR'S ability to deliver Advanced Life
Support and Fire Suppression services to Palmetto Bay,
Pinecrest, and surrounding communities. Construction of
MDFR's Palmetto Bay North Fire Station 62 will
commence in 2017 in a lot adjacent to the north of the
temporary site.
Temporary MDFR Palmetto Bay Fire Station #62
Miami -Dade Fire Rescue Department
Services to
The Village of Bal Harbour
pti
Public Technology Institute
Also in 2016, Miami -
Dade County's OEM
received the Public
Technology Institute's
(PTI) Solutions Award for
the "Emergency
Evacuation Assistance
Program" (EEAP) Web
Application. The EEAP provides evacuation support to
residents that may require specialized transportation
assistance or whose medical needs prevent them from
evacuating on their own. PTI actively supports local
government executives and elected officials through
research, education, executive -level consulting services,
and national recognition programs.
MDFR's Public Education Bureau provided and installed
over 5,000 smoke alarms to needy and elderly County
residents in 2016. These alarms were acquired through
grant assistance programs and charitable donations.
C i C r_DE)I[ GICG
Free Smoke Ala m
Installation
For More Infomation Please Contact,
Miami Dade Fire Rescue Department(
Public Affairs Bureau
Smoke Alarm Hotline 786-336.3473 (Lease \lessage)
Email:lll DFlipublicaffairsburcau','miamidade.gol
CST DE 62 0R OLDER. AND LIVE IN )11.11II-D.4DE COUNTY
egister- today! Ilelp Us keep 'nu safe!,
du e=ti+Sregws,.. k3
MDFR personnel installing smoke alarms at a residence.
Everyday MDFR personnel have hundreds of
opportunities to exceed customer expectations while
fulfilling our service demands. MDFR's commitment to
providing the highest quality service to our community
continuously fosters an atmosphere of service
excellence and constant improvement. Employees
routinely "go the extra mile" for our customers. We are
individually committed and collectively exemplify our
mission: Always Ready, Proud to Serve.
To this end, MDFR has been measuring the quality and
effectiveness of our EMS service for the past five years.
The survey instrument (Attachment I), which is sent to
20% of MDFR EMS patients monthly, allows
respondents to rate the quality of their experience
between one (1) and five (5), with one being strongly
dissatisfied and five being strongly satisfied with the
service. Unlike other survey instruments used by Miami -
Dade County, this survey continuously monitors the
opinions of the service we deliver the prior month rather
than taking a "snapshot" of the service at a particular
time. The survey also provides the respondent a section
for additional comments. Overall, eight (8) % of patients
(or 2,703 respondents) returned completed surveys
yielding an overall score of 4.85.
Respondents rated MDFR's services as follows for each
question during calendar year 2016:
1) MDFR responded to your needs in a timely manner:
4.87
2) MDFR explained your treatment options to you: 4.78
3) MDFR treated you in a professional manner: 4.90
4) MDFR met your expectations when you requested
assistance: 4.87
During Calendar Year 2016, six (6) residents from the
Village of Bal Harbour have rated MDFR with an overall
score of 5.00, expressing their satisfaction with the
service provided by MDFR. This equates to a 100%
satisfaction rate. Below is a comment received from Bal
Harbour residents. A summary of all surveys received is
presented in Attachment II. Names and addresses
from Bal Harbour residents have been redacted in
accordance to Florida Statutes Chapter 119.
"They were very caring and wonderful with me, very
professional."
MDFR Fire Chief Downey reads to elementary school children.
Miami -Dade Fire Rescue Department
Services to
The Village of Bal Harbour
Bal Harbour Village, located in the northeastern part of
Miami -Dade County, spans an area of 0.6 square miles
and is bordered by the Atlantic Ocean to the east, the
Town of Surfside to the south, the Town Bay Harbor
Islands to the west, and Haulover Beach to the north
(Attachment 111). The Village incorporated in 1946 and
has been part of the Miami -Dade Fire Rescue Service
District since 1971 when its Fire Department merged
with MDFR. Based on 2015 U.S. Census data, the
Village has a residential population of 2,877 with over
2,000 households.
During calendar years 2015 and 2016, MDFR responded
to 1,155 emergency calls received from Bal Harbour
Village. Table 1 depicts incident type and related
response times for incidents MDFR responded to within
the Village during this time period.
Table I
MDFR Responses to Bal Harbour Village
Calendar Years 2015 and 2016
Call Type
2016
MDFR*
Average
Response
Time
2015
MDFR*
Average
Response
Time
Life Threatening
300
6:42
285
6:26
Non -Life Threatening*
141
8:22
131
6:55
Structure & Other Fires
90
8:20
68
6:23
Other Miscellaneous*
76
7:47
64
6:41
Total
607
548
*Expedited response using lights and sirens is on y used when responding to Life Threatening
and Structure Fire incidents
Bal Harbour Village is primarily served by MDFR
Haulover Station 21 which provided 99% of the
responses into the Village during 2016 as depicted in
Table II.
Table II
MDFR Stations/Units responding into Bat Harbour Village
Calendar Years 2015 and 2016
Responses Provided By:
2016
2015
Incidents
%
Incidents
%
Station 21 - Haulover
421
69%
430
78%
Station 76 - Bay Harbor
182
30%
104
19%
Other Stations
4
1%
14
3%
Total
607
100%
548
100%
As depicted on Attachment III, there are seven (7) fire -
rescue stations within five (5) miles of Bal Harbour
Village which house two (2) Battalion Chiefs; seven (7)
Rescues; and seven (7) Suppression units, two (2) of
which are BLS Engines, two (2) ALS Engines, one (1)
75 -foot ALS Ladder, one (1) 105 -foot BLS Ladder, one
(1) 100 -foot BLS Platform, and one (1) 36 -foot ALS Fire
Boat. (Table 111). These units exceed the NFPA
recommended for responding to both high and medium
occupancies.
Table III
MDFR Stations within Five Miles of Bal Harbour Village
Name
Miles to
Bal
Harbour
Village
Apparatus
Staffing
Station 21 - Haulover
10500 Collins Avenue
0.16
100' BLS Platform -1
Battalion Chief -1
Rescue -1
36' Fire Boat -1
4 FF/EMT
1 FF/PARA
3 FF/PARA
4 FF/PARA
Station 76 - Bay Harbour
9665 Bay Harbor Terrace
0.68
BLS Engine -1
Rescue -1
4 FF/EMT
3 FF/PARA
Station 10 -Sunny Isles
175 -172 Street
2.47
Rescue -1
75' ALS Aerial -1
3 FF/PARA
2 FF/PARA
2 FF/EMT
Station 20 - North Miami East
13000 NE 16 Avenue
2.95
ALS Engine -1
Rescue -1
Battalion Chief -1
2 FF/PARA
2 FF/EMT
3 FF/PARA
1 FF/PARA
Station 78 - Eastern Shores
16435 NE 35 Avenue
3.50
Rescue -1
3 FF/PARA
Station 22 - Interama
15655 Biscayne Boulevard
4.47
105 BLS Ladder -1
4 FF/EMT
Station 27 - North Bay Village
7903 East Drive
4.62
BLS Engine -1
Rescue -1
4 FF/EMT
3 FF/PARA
Notes: FF/PARA = Firefighter Paramedic, FF/EMT = Firefighter Emergency Medical Technician
Currently, MDFR's closest rescue units are housed 0.16
miles north of Bal Harbour Village at MDFR Haulover
Station 21. As a result, within five (5) miles of Bal
Harbour Village, MDFR has 17 front-line response units,
11 of which are ALS units including six (6) rescues, three
(3) suppression units, one (1) ALS Fire Boat and two (2)
Battalion Chiefs. Daily there are 48 firefighters on duty,
28 which are certified paramedics assigned to these
units.
Haulover Station 21 serving Bal Harbour Village
Miami -Dade Fire Rescue Department
Services to
The Village of Bal Harbour
Sunny Isles Station 10 serving Bal Harbour Village
Structure Fires
Based on structure and unit information provided by the
Miami -Dade County Property Appraiser, Bal Harbour
Village has 192 single-family and duplex units, 3,593
multi -family and condo units, and 25 commercial,
industrial, and other structures. The majority of the
commercial, industrial, and other units would require a
high -hazard response to a structure fire incident in the
Village. As a result, on an initial dispatch to a structure
fire, 24 firefighters and two (2) command chiefs would be
required.
Based on MDFR's current dispatch protocol, MDFR
would dispatch three (3) suppression units, one (1) aerial
(platform, ladder or aerial), one (1) rescue, and one (1)
Battalion Chief, exceeding NFPA's recommended
dispatch to a structure fire at a medium -hazard
occupancy. If MDFR determines that it is a working fire,
MDFR also would dispatch another Battalion Chief, a
Safety Officer, an Air Truck, a Command Van and a Fire
Investigator to the incident. To a structure fire at a high -
hazard occupancy, MDFR's initial dispatch would also
surpass NFPA's recommended response. MDFR would
dispatch four (4) suppression units, two (2) aerials
(platform, ladder or aerial), two (2) rescues, and two (2)
Battalion Chiefs. MDFR would dispatch additional
support as noted to a working fire.
During 2016, MDFR dispatched more than 130
firefighters and 45 units to structure fire incidents in Bal
Harbour Village. For example, on March 7, 2016, MDFR
dispatched 12 units, equating to 34 firefighters, three (3)
Engines, one (1) Ladder, one (1) Platform, two (2)
Rescues, and three (3) Battalion Chiefs to extinguish a
fire located at 10201 Collins Avenue.
Similarly on August 8, 2016, MDFR dispatched 12 units,
equating to 34 firefighters, three (3) Engines, one (1)
Aerial, two (1) Ladder, one (1) Platform, three (3)
Rescues, and three (3) Battalion Chiefs, to extinguish a
building fire at 10275 Collins Avenue.
Medical Emergencies
NFPA Standard 1710 sets guidelines for service
response to Emergency Medical Services (EMS) and fire
calls. ALS units should, 90 percent of the time, arrive at
an incident within eight (8) minutes of the time an EMS
call is received.
MDFR has 54 frontline rescue units, each staffed by
three (3) State of Florida certified paramedics. MDFR
offers patient transportation options. Patients with life -
threatening emergencies will be transported to the
closest appropriate medical facility within Miami -Dade or
Broward County. MDFR will transport patients without
life -threatening emergencies to the medical facility of
their choice. MDFR also has EMS Captains who act as
patient advocates in ensuring the timely transfer of
patients to Miami -Dade and Broward County medical
facilities.
ATTACHMENT 1
Page 1 of 4
Miami -Dade, Fire Rescue Department
Office :of the Fire Chief
9300 N.W. 41st Street
Doral, Florida '33171372414
T 786-331-5000 F 786=331-51.01
niianiidade.gov
Dear Valued Customer:
Recently, Miami -Dade Fire. Rescue (MDFR) had the opportunity to serve you in your time of need:
MDFR's Mission is to protect people, property, and the environmentby providing responsive
professional and humanitarian fire rescue services essential to public health, safety, and Weil;
being: Our firefighter paramedics are dedicated to providing the best possible care; to Miami :Dade
County's residents and visitors. In order to assure that we continue to achieve our mission and
improve our service: to you, we: value your opinion regarding your experience with MDFR. Please
take a few minutes -to complete the brief survey and return it in the enclosed postage -paid envelope.
Please visit- us at .ww.w.miamidade.gov/indfe to learn more about the specialized and diverse
services offered by MDFR as well as: answers to the mostfrequently asked questions regarding fire-
rescue services.;
As Fire Chief of Miami -Dade Fire Rescue, 1 thank you for taking the time tp complete this survey.
Your responseswill ensure we continue to provide you the highest available level of care. Asyour
fare -rescue department We are A!ways Ready and Proud .to Serve You.
Si.ncereiy,
Dave Downey, Fire Chief
Miami -Dade Fire Rescue; Department
La traduccion;'en espanol se encuentra en el revers° de .esta Carta.
Tanpri .gade sou do let sa=a you jwenn vesyon Kreyol la.
123P'60 11/15
ATTACHMENT 1
Page 2 of 4
fstimado cliente;
F! Departamento .de Bomberos y Rescate de Miami -Dade (MDFR, por sus siglas en ingl s) tuvo la
oportunidad de,prestarle sus servicios cuando usted los necesita. El objetivo del •MDFR es proteger
a los residentes, a Jas propiedades y al medio ai ibiente niediante la prestacion deservicios de
bombe ws y rescate pr zfesionales y harm itarios con respue'sta a Jas necesidades de los residentes
del 'condado qua son esenciales paia la salad, la seguridad y bienestar p rblicos. Nuesfros bomberos
y pararedcosse cledican a prestar•el mejor servico posible a los resrdentes y vsitantes del Condada
Miami -Dade Para •continuar reahzando rruestros :objetivos y melorar Yaun mas nuestros servicios,
valoramos su opinion sabre la experiencia qua usted tuvo con el MDFR, Por favor *vase 'dedicate
unos minutos a .11enar la siguiente encuesta y por favor .h ganosla :llegar en el sobre adjunto de
franqueo. pagado.
Sirvase acudir a www miamidade.govlmdfrf paia ti ,.e] de limas detalles acerca de los di.versos
servicios especial1zaelos goo presta el MDFR asi coma de las respuestas dadas a las preguntass que
se hacen con mas freeuencia sobre los servicios de bomberos y rescate.
Corrro. j.efe del Cues po de B'ornberos y Rescate de Miami -Dade, le agradezco el-haberse tornado el
tie'rnpo necesar10 Para llenar esta encuesta. Sus respuestas plan tizarain.(life contin.uern prestando
el nivel de .atencion mas alto posible. Como su departamento .de bomberos .y rscate, nosotros
siepipre- •• ainos listos y c gi/Ibsas de prestarle nuestros servicios,
Atmtaragnte,
Dave Downey-lele del Cuerpo Bomberos y Rescate de Miami -Dade
Tie: the Idiyan;
Resamma- n, Depatman Ponpye::ak Sekou Miarrii=Da:de (MDFR) te jw. enn-opotinite you sevi w je w
te nan bezwen. lvlisyon MDFP.se you pwoteje:pep la, pwopriyete yo, ak anviwonnman;an nan bay
Bevis se%ou pyvofesyonel rapid e iintb1 e ki esari5yei.a s'ante .piblik,sekirite ak byennet.. Teknisyen
Medika! l jams Ponpye nou yo•konsakre yo .a •bay pi bon kalite swerr. posit a rezidan :ak vizite: 7Corite
Miami Dade yo. Poi :asrre ke :nou-kontrnye akonpli misyon nau ak mile%yore Bevis nou ba .w yor
op rayon: w de eksper-yans w ak MDFR enp&an you .nou. Tanpri pran lcelke 'Mink • you :ranpfi .yon
sondaj epbretounen nan anvlop deja tenbre ki akoripaye liya.
Tanpri ale sou vnvwumiamidade.govymdfr% you aprann plis sou dives sevis .ak sevis espesyalize
MDFR of'i :yo ak poti jieiin pons .a kestyon ki poze pi:souvan :yo konsenan sevis ponpye -ak sekou.
ATllao Clief' Po lye- Depatman Ponipyo. `ak Sekou MIaflii-Dade;m-werr re'inWo w pi u t&n W you
f'anph sondaj sa a. Repons wyo va asmre ke nou kontinye ba w pibon kalite swen posib..Antan
depatrrnan ponpye:ak Bekaa,. nou Toujou Pre .opt .Eye paia: No.0 SeVi W.
Ak toutrespe,
.Dave Downey, Chef Ponpye Depatman.Ponpye.ak Sekou.Miami-Da.de
Hardt— e Fire ''6esc_:!e
ATTACHMENT I
Page 3of4 ""fir ,,
df.
Survey Encuesta Apercu
Ditiecltions.. Please take a moment to answer thiis.survey.Your responses -Will help MDFR improve services
we provide to Miarni=Dade County residents.. Your identity wilt remain ano'nyrnous unless you provide your
contact information :at the bottom of this survey. The postage is paid; simply drop it.in the: mail. Thank.You.
i tsrucciones: Sri -vase dedicar unos minutes para contestar esta encuesta. .Sus respuestas ayudaran al
•Departarnento de Bomberas y.Re'scate (MDFR, su sigla en ingles) a mejorar los servicios que proporc.ionarr
a los resldentes del Condado de Miami -Dade. Su identidad permanecera anonirna, a no seer que usted
provea sus datos personales para ser contact:ado. El forte de cot -reps estia pagado; solo tiene ctue Poner la
encuesta en el buzon. Gracias.
D#reksyons Tanpri pran yon ti moman pou reponn a sondaj sa a. Repons w yo va ede MDFR ameiyore.
Bevisyap bay rezidan Konte Miami -Dade yo. Idantite w ap ret sekre anmwenske w bay enfomasyon pou
kontakte w anba paj sondaj la. Si w to vie repons w yo rete sekre selman dekole etiket ki gen adres w a
anba paj la. Mesi.
1= Strongly Disagree
2= Disagree
3= Neutral
4= Agree.
5 -Strongly .Agree
1, En total desacuerdo
2= En desacuerclo
3= .Neutral
4= En acuerdo
5= M.uy de acuerdo
1= Vremari Padako
2:= Padako
3= Neutre
4= Dako
5. Totalman Dako
MDFR responded to your needs in a timely manner.
MDFR atendio sus necesidades a tierpo.
MD'FR te reponn a bewen w byes vit.
1 2 3 4 5
MDFR explained your treatment to you.
MDFR le ezplicri su tratamiento.
MDFR te esplike w tretman w yo.
1 .2 3 4 5
OPTIONAL/ OPCION / PREFERE
MIDFR treated you in a professional manner..
MDFR to [rate de forma profesional.
MDFR te trete w avek respe.
1 2 3 4 5
M.D F R .met your- expectations when yo u
requested assistance.
MDFR Ilene sus expectativas en el mornento
que ustd solicits asistencia.
.MDFR pat desi w de sa yV te atarm deli le
w to mande asistans.
1 2 3 4
5.
1Name/nombre/nom
Address/d i rec c i O n/adres
City/ci;ucIadMI
State/estadn/eta Zip/codigo posral/kod postal
Dhoti /telkfonQ/telefon
email/correo electronicci/imel
1;25 SP -66 2109
a
Fire .Rest
Survey !Enall sta Apercu
ATTACHMENT I oft
Page 4 of 4 0-0 ji`
Ai t�Q
Please take a moment to provide additional .comments within the space provided. If you wish to be
contacted, please provide your contact information on the front of this survey.
Sirvase declicar un momento de su tiempo para proporcionar inforn- scion adicionaI en el espacio designado
abajo. Si usted clesea que se le contacte, provea sus datos personales en la cara de esta encuesta.
Tanpri pran yon ti moman you fe plis kornante nan espas pi ba la a. Si w vie yo kontakte w, tanpri el<ri
non w, adres telefon al< imel w anba premye pa sondaj la.
Miami -Dade Fire Rescue
Customer Feedback Surveys
Emergency Medical Services Provided to the Village of Bal Harbour in FY 2015-2016
ATTACH MENT II
# of Surve ys
Alarm #
Date of S urvey
Q1*
Q2*
Q3*
Q4*
Average
Comments
1
5215885
05 -Oct -15
5
5
5
5
5.00
2
5280762
28 -Dec -15
5
5
5
5
5.00
3
6001910
03 -Jan -16
5
5
5
5
5.00
THEY WERE VERY CARING AND WONDERFUL WITH ME, VERY PROFESSIONAL .
4
6033016
11 -Feb -16
5
5
5
5
5.00
5
6060990
18 -Mar -16
5
5
5
5
5.00
6
6203976
19 -Sep -16
5
5
5
5
5.00
Average 5.00
* Refer to Attachment I for Questions.
Prepared by BPFS 12/20/16(AG)
It ST ST
NE 1 0 � �� 5TH S"f
EIiiT,Ii ST
2'1]iT145T- NE 172T1-1 ST ,._l. NE 173RD TER NE 17580 ST
119472140140srr-v NE pVIIIsTTTTER�-� j
�NE.I;OTH TER
NE 171ST TER
NE t7U TH ST
NE WIN ST.
NE 163R0 ST
ty
3
J
la
NE 108TH
NE 109TH ST
Ny916400 ST -
E952,113. -ST
'
NE 160TH TER
NE JTH ST
59158TH 5T I
NE 15%TH
NE 156TH ST
z
NE158TH ST -
^' NE 25709 ST
NE 14090 ST
NE12071457
NE 1 21ST ST
NE 8TH S
NE 1 5TH 5T
NE160
if NE -1-991-1, T
NE 1665TH TER
NE. 163RD 5T
NE 17380 5T
ES OR
NE 164TH ST
NE 16250 S
NC1 OTH ST �•
H ST El' NE 100TH ST l
NE 1'890 Sr NE 1..:5,8".}4_91..._ iNE' 158TH ST 1
y-1-----1 ,1057TH ST-
NO 159TH TER
NNE I E 155TH TER
1
X _. - NE152RDDT y-ly
E 14300
49 142140
NE 1.40TH ST I
Et ]3RD ST
INE 131ST STI a�
zl NE129TH
NE S
NE 127TH 5T
v NE16TH ST_ -.
zy_t NE 1'_590 ST 2 US T ANC 1 1TH ST -
NE 125TH E124TN 57✓i / ST-
2 D'ST
NE 123RD 5T ��- 1>'ND T _
} NE 1.2 -NO ST NC 161STS ,m,.i f i. �a l�
NE 15159
NE1.2514 ST
NE 141ST ST
N2 1-,7T S
NE 146TH 5T
PIE 144TH ST
NE 133TNST ANE 138THTER
NE 1325TH ST
919.139971 LNr
NE 135TH.TER'---
I T II I I
ARCH CRE OR
NE 13250 5T
NE 130TH S
PIE 128TH ST _
1 n 9�
..f.12.5 1„..11._ 0? I> .I
NE 11 TH 5T 99,4 ��'b, SANSAS%oucl18d4L�V( ry�
ylJt 2 2 22 8,HE IITTHTERd> J ; 1 f raiF..,,,5
/ s% ��NE 117TH ST _.. 'lA.m--
E117THSTA,9l �= �
E 116TH 59 n t NE 115TH ST 'NZ 115TH ST
NE112THST -®
%i 9
NE 113TH STS j-; NEE 112TH ST,
®NE111TH ST ;' �- -� ml 1 F E NE 110T �-NF TH TER
rn .419 99.1 1.4f
.sar.--r�U '-''''''.7----
o �l ___19
"-00 5E1 12)105
� m ZI� NE108T Ate% ? r.i t, __
g NEryE laH�
NE 10501 ST...___
03R0 ST
E 10250 99
N92 92ND ST
Lli a
NE9
NE 93RD ST
NO ST
(EE993RRDDSTr NE 93910 ST NE 925059
rs1�NE 91ST TER
MDFR Station Distances To
Bal Harbour Village in Miles
Station Closest Point
21
76
10
20
78
22
27
18
PIE a6.y6T0 ST��-s - f
NE 05TH S1
0.16
0.68
2.47
2.95
3.50
4.47
4.62
5.05
7
12
7
or I�4
,NE1 8TH T�
m0NE 1 "TH r
40
TO . NA
0 p0 `. A -'N o ,3
J
I{I 96TH 5T .�
tr m
95TH 5T
8000 ST
86TH 5T ,�
®TH ST_
83RD ST 1
Legend
MDFR Existing Station
MDFR Planned Station
Municipality
This map was prepared by the Miami Dade County
Information Technology Department
Geographic Information Systems (GIS) Division
December, 2016
This map and associated information is to be used only for public
business as may be authorized by law and no reproduction for
commercial use or sale is permitted. No expressed or Implied
warranties including but not limited to the implied warranties of
merchantability or fitness for a particular purpose Is made. User is
warned the materials contained herein are provided "as is".
l i t If i