Loading...
HomeMy Public PortalAboutLTC 039-2017 2016 Report for Bal Harbour - Miami-Dade Fire Rescue 2016BAL HARBOUR - VILLAGE - OFFICE OF THE VILLAGE MANAGER To: From: Jorge M. Gonzalez, Village Manager Date: February 24, 2017 l Subject: 2016 Report for Bal Harbour - Miami -Dade Fire Rescue 2016 LETTER TO COUNCIL NO. 039-201 7 Mayor Gabriel Groisman and Members of the Village Council The purpose of this Letter to Council (LTC) is to transmit to you the 2016 Report from Miami -Dade Fire Rescue regarding services provided to Bal Harbour Village. The attached report summarizes the services that MDFR provided to the Village throughout 2016 and includes statistics on structural fires, response times, and medical emergencies that may have occurred in the Village. If you have any questions or need any additional information, please feel free to contact me. JMG/AR //I. A Always Ready, Proud To Serve January 31, 2017 Honorable Gabriel Groisman, Mayor Village of Bal Harbour 655 — 96th Street Bal Harbour, FL 33154 Honorable Mayor Groisman: Miami -Dade Fire Rescue Department 9300 NW 41st Street Doral, Florida 33178 T 786-331-5000 miamidade.gov Congratulations on your election as the new Mayor of the Village of Bal Harbour. Enclosed is your annual report summarizing the services Miami -Dade Fire Rescue (MDFR) provided to the Village of Bal Harbour throughout 2016. MDFR's overall complement of fire -rescue response vehicles and personnel provided a service level unrivaled in the Southeast United States for the benefit and protection of your community. Residents and visitors of the Village of Bal Harbour can rely on the delivery of fire -rescue services provided by an Internationally Accredited Agency through the Commission on Fire Accreditation International (CFAI). Last March, MDFR was formally reaccredited by CFAI; one of only 234 agencies worldwide to achieve this status. MDFR remains the largest accredited fire -rescue department in the Southeast United States and the second largest in the Nation. As your Fire Chief, I welcome the opportunity to meet with you as the newly elected Mayor of the Village as well as to present the Department's annual service delivery report to the Village Council. Please contact Maria L. Reyes from my office at 786-331-5253 to schedule the annual presentation with the Village Council, or if you require additional information. Enclosed is my contact information. I am always available to address any questions or concerns that you or your residents may have regarding our services. Respectfully, Dave Downey Fire Chief Enclosures c: Jorge M. Gonzalez, Village Manager Russell Benford, Deputy Mayor, Miami -Dade County Miami -Dade Fire Rescue Department Services to The Village of Bal Harbour Miami -Dade Fire Rescue (MDFR) originated as a single - unit fire patrol in 1935. It has since grown into the largest fire rescue department in the southeast United States and one of the top ten largest in the nation. With a response territory of 1,899 square miles and a resident population of more than 1.9 million, MDFR responds to more than 260,000 calls for assistance annually making it one of the busiest departments in the nation. More than 2,400 employees staff 141 units in service throughout 69 fire rescue stations and several administrative facilities serving residents, businesses, and visitors 24 hours a day, 7 days a week, 365 days a year. In addition to providing transport services through 54 rescue units in service, MDFR provides emergency air transport service within Miami -Dade County to State - approved Trauma Centers via two full-time rescue helicopters. Firefighters battle a commercial warehouse fire. MDFR is considered one of the most elite fire rescue departments in the country and is recognized around the world for its exemplary service. Firefighters are skilled in fire suppression technology and advanced life support (ALS). Rescue units are capable of providing pre - hospital care to trauma patients, heart -attack patients, and stroke victims. MDFR has more specialized response units than any other fire rescue department in the southeastern United States. The department provides air -rescue transport, airport rescue firefighting, ocean rescue, technical rescue (vehicle extrication and confined -space rescue), hazardous materials mitigation, urban search and rescue, and maintains the Florida Antivenin Bank. MDFR's Fire Life Safety Section provides new construction and annual building inspections as well as code enforcement services. MDFR also protects Haulover and Crandon Beaches, with a combination of full-time and part-time professional lifeguards. MDFR distinguishes itself from other fire rescue departments in a number of areas. MDFR offers a higher level of service, providing more ALS suppression units than most departments and a greater level and grade of response staff. Over 90% of MDFR's units are staffed and equipped to provide ALS services. MDFR staffs four firefighters on suppression units and three firefighter paramedics on rescue units. MDFR on scene of an overturned cargo truck. Through the efforts of MDFR, Miami -Dade residents also have the highest survival rates in the nation, after suffering a blocked coronary artery. Over nine years ago, MDFR established the Miami -Dade STEMI (ST - Elevation Myocardial Infarction) Network. STEM!, typically referred to as a blocked coronary artery, is the leading cause of death in the United States for both men and women regardless of race. Hospitals within the STEM! network are required to restore blood flow to a patient's blocked artery within 90 minutes from arrival of paramedics to the patient. This timely intervention significantly reduces a patient's chances for permanent damage or death and increases their likelihood for a normal quality of life. The STEMI network has reduced the time it takes to restore blood flow to a patient from approximately two hours and 15 minutes to 60 minutes. MDFR is also part of the Stroke Network, a coalition between MDFR along with five municipal fire departments and area hospitals within Miami -Dade County. This network is one of the largest for the treatment and transport of stroke victims in the nation and aims to deliver the highest quality acute stroke care available and improve patient recovery outcomes. The Office of Emergency Management (OEM) is also part of MDFR. OEM manages the County's Emergency Operation Center (EOC), which coordinates emergency response and recovery plans and operations in order to maximize the use of resources within Miami -Dade County. OEM coordinates its activities with the County's municipalities, non-profit social services, and medical care agencies. OEM is accredited by the Emergency Management Accreditation Program (EMAP). Miami -Dade Fire Rescue Department Services to The Village of Bal Harbour In calendar year 2016, MDFR's 141 frontline rescue and fire suppression units were dispatched over 415,000 times to more than 260,000 emergencies. Of these, approximately 218,000 were medical emergencies. MDFR transported greater than 82,000 residents and visitors to South Florida hospitals. MDFR responded to nearly 24,000 fire -related incidents. In addition, MDFR personnel responded to more than 19,000 non -fire - rescue related calls. MDFR commenced 2016 with the graduation of Firefighter Recruit Class #129, which welcomed 40 new Firefighter/Paramedics at a ceremony at MDFR's Training Facility in Doral, Florida on February 26, 2016. Two additional recruit classes totaling 72 new firefighters began training in October and November of 2016, and are expected to graduate in early 2017. MDFR Recruit Class #129. In March, MDFR also received reaccreditation from the Commission on Fire Accreditation International (CFAI), Center for Public Safety Excellence, Inc. The department remains one of only 234 agencies worldwide to achieve this status by CFAI and continues to be the largest accredited fire -rescue department in the Southeast and the second largest in the Nation. In May, MDFR placed a 36 -foot Fireboat into service at the Haulover Marina. This vessel, along with MDFR's 50 -foot Fireboat currently housed at Port Miami, significantly enhances MDFR's response capabilities to the northern portions of Miami -Dade County's navigable waterways, including 84 miles of ocean coastline, 22 miles of beaches, 67 miles of inland waterways, and 5.5 miles of the Miami River. The 36 -foot MetalCraft Fireboat operates 24 hours a day, seven days a week. In 2016, MDFR's Marine Operations units responded to more than 600 maritime incidents. MDFR Haulover Beach Fireboat 21. 2016 MISSION: LIFELINE' American Heart Association. life is why- MDFR received the 2016 Lifeline® EMS Gold Level Recognition Award on June 29, 2016. This award is the highest recognition conferred by the American Heart Association to EMS providers across the nation for their vital role in providing timely treatment to patients experiencing severe heart attacks. Agencies that receive the Mission: Lifeline Gold Award have demonstrated at least 75% compliance for each required achievement measured for two consecutive years, and treat at least eight STEMI patients a year. On November 16, 2016, MDFR Engine 62 moved into their new temporary quarters at 7055 S.W. 144th Street. This unit staffed with four Firefighter/Paramedics, will enhance MDFR'S ability to deliver Advanced Life Support and Fire Suppression services to Palmetto Bay, Pinecrest, and surrounding communities. Construction of MDFR's Palmetto Bay North Fire Station 62 will commence in 2017 in a lot adjacent to the north of the temporary site. Temporary MDFR Palmetto Bay Fire Station #62 Miami -Dade Fire Rescue Department Services to The Village of Bal Harbour pti Public Technology Institute Also in 2016, Miami - Dade County's OEM received the Public Technology Institute's (PTI) Solutions Award for the "Emergency Evacuation Assistance Program" (EEAP) Web Application. The EEAP provides evacuation support to residents that may require specialized transportation assistance or whose medical needs prevent them from evacuating on their own. PTI actively supports local government executives and elected officials through research, education, executive -level consulting services, and national recognition programs. MDFR's Public Education Bureau provided and installed over 5,000 smoke alarms to needy and elderly County residents in 2016. These alarms were acquired through grant assistance programs and charitable donations. C i C r_DE)I[ GICG Free Smoke Ala m Installation For More Infomation Please Contact, Miami Dade Fire Rescue Department( Public Affairs Bureau Smoke Alarm Hotline 786-336.3473 (Lease \lessage) Email:lll DFlipublicaffairsburcau','miamidade.gol CST DE 62 0R OLDER. AND LIVE IN )11.11II-D.4DE COUNTY egister- today! Ilelp Us keep 'nu safe!, du e=ti+Sregws,.. k3 MDFR personnel installing smoke alarms at a residence. Everyday MDFR personnel have hundreds of opportunities to exceed customer expectations while fulfilling our service demands. MDFR's commitment to providing the highest quality service to our community continuously fosters an atmosphere of service excellence and constant improvement. Employees routinely "go the extra mile" for our customers. We are individually committed and collectively exemplify our mission: Always Ready, Proud to Serve. To this end, MDFR has been measuring the quality and effectiveness of our EMS service for the past five years. The survey instrument (Attachment I), which is sent to 20% of MDFR EMS patients monthly, allows respondents to rate the quality of their experience between one (1) and five (5), with one being strongly dissatisfied and five being strongly satisfied with the service. Unlike other survey instruments used by Miami - Dade County, this survey continuously monitors the opinions of the service we deliver the prior month rather than taking a "snapshot" of the service at a particular time. The survey also provides the respondent a section for additional comments. Overall, eight (8) % of patients (or 2,703 respondents) returned completed surveys yielding an overall score of 4.85. Respondents rated MDFR's services as follows for each question during calendar year 2016: 1) MDFR responded to your needs in a timely manner: 4.87 2) MDFR explained your treatment options to you: 4.78 3) MDFR treated you in a professional manner: 4.90 4) MDFR met your expectations when you requested assistance: 4.87 During Calendar Year 2016, six (6) residents from the Village of Bal Harbour have rated MDFR with an overall score of 5.00, expressing their satisfaction with the service provided by MDFR. This equates to a 100% satisfaction rate. Below is a comment received from Bal Harbour residents. A summary of all surveys received is presented in Attachment II. Names and addresses from Bal Harbour residents have been redacted in accordance to Florida Statutes Chapter 119. "They were very caring and wonderful with me, very professional." MDFR Fire Chief Downey reads to elementary school children. Miami -Dade Fire Rescue Department Services to The Village of Bal Harbour Bal Harbour Village, located in the northeastern part of Miami -Dade County, spans an area of 0.6 square miles and is bordered by the Atlantic Ocean to the east, the Town of Surfside to the south, the Town Bay Harbor Islands to the west, and Haulover Beach to the north (Attachment 111). The Village incorporated in 1946 and has been part of the Miami -Dade Fire Rescue Service District since 1971 when its Fire Department merged with MDFR. Based on 2015 U.S. Census data, the Village has a residential population of 2,877 with over 2,000 households. During calendar years 2015 and 2016, MDFR responded to 1,155 emergency calls received from Bal Harbour Village. Table 1 depicts incident type and related response times for incidents MDFR responded to within the Village during this time period. Table I MDFR Responses to Bal Harbour Village Calendar Years 2015 and 2016 Call Type 2016 MDFR* Average Response Time 2015 MDFR* Average Response Time Life Threatening 300 6:42 285 6:26 Non -Life Threatening* 141 8:22 131 6:55 Structure & Other Fires 90 8:20 68 6:23 Other Miscellaneous* 76 7:47 64 6:41 Total 607 548 *Expedited response using lights and sirens is on y used when responding to Life Threatening and Structure Fire incidents Bal Harbour Village is primarily served by MDFR Haulover Station 21 which provided 99% of the responses into the Village during 2016 as depicted in Table II. Table II MDFR Stations/Units responding into Bat Harbour Village Calendar Years 2015 and 2016 Responses Provided By: 2016 2015 Incidents % Incidents % Station 21 - Haulover 421 69% 430 78% Station 76 - Bay Harbor 182 30% 104 19% Other Stations 4 1% 14 3% Total 607 100% 548 100% As depicted on Attachment III, there are seven (7) fire - rescue stations within five (5) miles of Bal Harbour Village which house two (2) Battalion Chiefs; seven (7) Rescues; and seven (7) Suppression units, two (2) of which are BLS Engines, two (2) ALS Engines, one (1) 75 -foot ALS Ladder, one (1) 105 -foot BLS Ladder, one (1) 100 -foot BLS Platform, and one (1) 36 -foot ALS Fire Boat. (Table 111). These units exceed the NFPA recommended for responding to both high and medium occupancies. Table III MDFR Stations within Five Miles of Bal Harbour Village Name Miles to Bal Harbour Village Apparatus Staffing Station 21 - Haulover 10500 Collins Avenue 0.16 100' BLS Platform -1 Battalion Chief -1 Rescue -1 36' Fire Boat -1 4 FF/EMT 1 FF/PARA 3 FF/PARA 4 FF/PARA Station 76 - Bay Harbour 9665 Bay Harbor Terrace 0.68 BLS Engine -1 Rescue -1 4 FF/EMT 3 FF/PARA Station 10 -Sunny Isles 175 -172 Street 2.47 Rescue -1 75' ALS Aerial -1 3 FF/PARA 2 FF/PARA 2 FF/EMT Station 20 - North Miami East 13000 NE 16 Avenue 2.95 ALS Engine -1 Rescue -1 Battalion Chief -1 2 FF/PARA 2 FF/EMT 3 FF/PARA 1 FF/PARA Station 78 - Eastern Shores 16435 NE 35 Avenue 3.50 Rescue -1 3 FF/PARA Station 22 - Interama 15655 Biscayne Boulevard 4.47 105 BLS Ladder -1 4 FF/EMT Station 27 - North Bay Village 7903 East Drive 4.62 BLS Engine -1 Rescue -1 4 FF/EMT 3 FF/PARA Notes: FF/PARA = Firefighter Paramedic, FF/EMT = Firefighter Emergency Medical Technician Currently, MDFR's closest rescue units are housed 0.16 miles north of Bal Harbour Village at MDFR Haulover Station 21. As a result, within five (5) miles of Bal Harbour Village, MDFR has 17 front-line response units, 11 of which are ALS units including six (6) rescues, three (3) suppression units, one (1) ALS Fire Boat and two (2) Battalion Chiefs. Daily there are 48 firefighters on duty, 28 which are certified paramedics assigned to these units. Haulover Station 21 serving Bal Harbour Village Miami -Dade Fire Rescue Department Services to The Village of Bal Harbour Sunny Isles Station 10 serving Bal Harbour Village Structure Fires Based on structure and unit information provided by the Miami -Dade County Property Appraiser, Bal Harbour Village has 192 single-family and duplex units, 3,593 multi -family and condo units, and 25 commercial, industrial, and other structures. The majority of the commercial, industrial, and other units would require a high -hazard response to a structure fire incident in the Village. As a result, on an initial dispatch to a structure fire, 24 firefighters and two (2) command chiefs would be required. Based on MDFR's current dispatch protocol, MDFR would dispatch three (3) suppression units, one (1) aerial (platform, ladder or aerial), one (1) rescue, and one (1) Battalion Chief, exceeding NFPA's recommended dispatch to a structure fire at a medium -hazard occupancy. If MDFR determines that it is a working fire, MDFR also would dispatch another Battalion Chief, a Safety Officer, an Air Truck, a Command Van and a Fire Investigator to the incident. To a structure fire at a high - hazard occupancy, MDFR's initial dispatch would also surpass NFPA's recommended response. MDFR would dispatch four (4) suppression units, two (2) aerials (platform, ladder or aerial), two (2) rescues, and two (2) Battalion Chiefs. MDFR would dispatch additional support as noted to a working fire. During 2016, MDFR dispatched more than 130 firefighters and 45 units to structure fire incidents in Bal Harbour Village. For example, on March 7, 2016, MDFR dispatched 12 units, equating to 34 firefighters, three (3) Engines, one (1) Ladder, one (1) Platform, two (2) Rescues, and three (3) Battalion Chiefs to extinguish a fire located at 10201 Collins Avenue. Similarly on August 8, 2016, MDFR dispatched 12 units, equating to 34 firefighters, three (3) Engines, one (1) Aerial, two (1) Ladder, one (1) Platform, three (3) Rescues, and three (3) Battalion Chiefs, to extinguish a building fire at 10275 Collins Avenue. Medical Emergencies NFPA Standard 1710 sets guidelines for service response to Emergency Medical Services (EMS) and fire calls. ALS units should, 90 percent of the time, arrive at an incident within eight (8) minutes of the time an EMS call is received. MDFR has 54 frontline rescue units, each staffed by three (3) State of Florida certified paramedics. MDFR offers patient transportation options. Patients with life - threatening emergencies will be transported to the closest appropriate medical facility within Miami -Dade or Broward County. MDFR will transport patients without life -threatening emergencies to the medical facility of their choice. MDFR also has EMS Captains who act as patient advocates in ensuring the timely transfer of patients to Miami -Dade and Broward County medical facilities. ATTACHMENT 1 Page 1 of 4 Miami -Dade, Fire Rescue Department Office :of the Fire Chief 9300 N.W. 41st Street Doral, Florida '33171372414 T 786-331-5000 F 786=331-51.01 niianiidade.gov Dear Valued Customer: Recently, Miami -Dade Fire. Rescue (MDFR) had the opportunity to serve you in your time of need: MDFR's Mission is to protect people, property, and the environmentby providing responsive professional and humanitarian fire rescue services essential to public health, safety, and Weil; being: Our firefighter paramedics are dedicated to providing the best possible care; to Miami :Dade County's residents and visitors. In order to assure that we continue to achieve our mission and improve our service: to you, we: value your opinion regarding your experience with MDFR. Please take a few minutes -to complete the brief survey and return it in the enclosed postage -paid envelope. Please visit- us at .ww.w.miamidade.gov/indfe to learn more about the specialized and diverse services offered by MDFR as well as: answers to the mostfrequently asked questions regarding fire- rescue services.; As Fire Chief of Miami -Dade Fire Rescue, 1 thank you for taking the time tp complete this survey. Your responseswill ensure we continue to provide you the highest available level of care. Asyour fare -rescue department We are A!ways Ready and Proud .to Serve You. Si.ncereiy, Dave Downey, Fire Chief Miami -Dade Fire Rescue; Department La traduccion;'en espanol se encuentra en el revers° de .esta Carta. Tanpri .gade sou do let sa=a you jwenn vesyon Kreyol la. 123P'60 11/15 ATTACHMENT 1 Page 2 of 4 fstimado cliente; F! Departamento .de Bomberos y Rescate de Miami -Dade (MDFR, por sus siglas en ingl s) tuvo la oportunidad de,prestarle sus servicios cuando usted los necesita. El objetivo del •MDFR es proteger a los residentes, a Jas propiedades y al medio ai ibiente niediante la prestacion deservicios de bombe ws y rescate pr zfesionales y harm itarios con respue'sta a Jas necesidades de los residentes del 'condado qua son esenciales paia la salad, la seguridad y bienestar p rblicos. Nuesfros bomberos y pararedcosse cledican a prestar•el mejor servico posible a los resrdentes y vsitantes del Condada Miami -Dade Para •continuar reahzando rruestros :objetivos y melorar Yaun mas nuestros servicios, valoramos su opinion sabre la experiencia qua usted tuvo con el MDFR, Por favor *vase 'dedicate unos minutos a .11enar la siguiente encuesta y por favor .h ganosla :llegar en el sobre adjunto de franqueo. pagado. Sirvase acudir a www miamidade.govlmdfrf paia ti ,.e] de limas detalles acerca de los di.versos servicios especial1zaelos goo presta el MDFR asi coma de las respuestas dadas a las preguntass que se hacen con mas freeuencia sobre los servicios de bomberos y rescate. Corrro. j.efe del Cues po de B'ornberos y Rescate de Miami -Dade, le agradezco el-haberse tornado el tie'rnpo necesar10 Para llenar esta encuesta. Sus respuestas plan tizarain.(life contin.uern prestando el nivel de .atencion mas alto posible. Como su departamento .de bomberos .y rscate, nosotros siepipre- •• ainos listos y c gi/Ibsas de prestarle nuestros servicios, Atmtaragnte, Dave Downey-lele del Cuerpo Bomberos y Rescate de Miami -Dade Tie: the Idiyan; Resamma- n, Depatman Ponpye::ak Sekou Miarrii=Da:de (MDFR) te jw. enn-opotinite you sevi w je w te nan bezwen. lvlisyon MDFP.se you pwoteje:pep la, pwopriyete yo, ak anviwonnman;an nan bay Bevis se%ou pyvofesyonel rapid e iintb1 e ki esari5yei.a s'ante .piblik,sekirite ak byennet.. Teknisyen Medika! l jams Ponpye nou yo•konsakre yo .a •bay pi bon kalite swerr. posit a rezidan :ak vizite: 7Corite Miami Dade yo. Poi :asrre ke :nou-kontrnye akonpli misyon nau ak mile%yore Bevis nou ba .w yor op rayon: w de eksper-yans w ak MDFR enp&an you .nou. Tanpri pran lcelke 'Mink • you :ranpfi .yon sondaj epbretounen nan anvlop deja tenbre ki akoripaye liya. Tanpri ale sou vnvwumiamidade.govymdfr% you aprann plis sou dives sevis .ak sevis espesyalize MDFR of'i :yo ak poti jieiin pons .a kestyon ki poze pi:souvan :yo konsenan sevis ponpye -ak sekou. ATllao Clief' Po lye- Depatman Ponipyo. `ak Sekou MIaflii-Dade;m-werr re'inWo w pi u t&n W you f'anph sondaj sa a. Repons wyo va asmre ke nou kontinye ba w pibon kalite swen posib..Antan depatrrnan ponpye:ak Bekaa,. nou Toujou Pre .opt .Eye paia: No.0 SeVi W. Ak toutrespe, .Dave Downey, Chef Ponpye Depatman.Ponpye.ak Sekou.Miami-Da.de Hardt— e Fire ''6esc_:!e ATTACHMENT I Page 3of4 ""fir ,, df. Survey Encuesta Apercu Ditiecltions.. Please take a moment to answer thiis.survey.Your responses -Will help MDFR improve services we provide to Miarni=Dade County residents.. Your identity wilt remain ano'nyrnous unless you provide your contact information :at the bottom of this survey. The postage is paid; simply drop it.in the: mail. Thank.You. i tsrucciones: Sri -vase dedicar unos minutes para contestar esta encuesta. .Sus respuestas ayudaran al •Departarnento de Bomberas y.Re'scate (MDFR, su sigla en ingles) a mejorar los servicios que proporc.ionarr a los resldentes del Condado de Miami -Dade. Su identidad permanecera anonirna, a no seer que usted provea sus datos personales para ser contact:ado. El forte de cot -reps estia pagado; solo tiene ctue Poner la encuesta en el buzon. Gracias. D#reksyons Tanpri pran yon ti moman pou reponn a sondaj sa a. Repons w yo va ede MDFR ameiyore. Bevisyap bay rezidan Konte Miami -Dade yo. Idantite w ap ret sekre anmwenske w bay enfomasyon pou kontakte w anba paj sondaj la. Si w to vie repons w yo rete sekre selman dekole etiket ki gen adres w a anba paj la. Mesi. 1= Strongly Disagree 2= Disagree 3= Neutral 4= Agree. 5 -Strongly .Agree 1, En total desacuerdo 2= En desacuerclo 3= .Neutral 4= En acuerdo 5= M.uy de acuerdo 1= Vremari Padako 2:= Padako 3= Neutre 4= Dako 5. Totalman Dako MDFR responded to your needs in a timely manner. MDFR atendio sus necesidades a tierpo. MD'FR te reponn a bewen w byes vit. 1 2 3 4 5 MDFR explained your treatment to you. MDFR le ezplicri su tratamiento. MDFR te esplike w tretman w yo. 1 .2 3 4 5 OPTIONAL/ OPCION / PREFERE MIDFR treated you in a professional manner.. MDFR to [rate de forma profesional. MDFR te trete w avek respe. 1 2 3 4 5 M.D F R .met your- expectations when yo u requested assistance. MDFR Ilene sus expectativas en el mornento que ustd solicits asistencia. .MDFR pat desi w de sa yV te atarm deli le w to mande asistans. 1 2 3 4 5. 1Name/nombre/nom Address/d i rec c i O n/adres City/ci;ucIadMI State/estadn/eta Zip/codigo posral/kod postal Dhoti /telkfonQ/telefon email/correo electronicci/imel 1;25 SP -66 2109 a Fire .Rest Survey !Enall sta Apercu ATTACHMENT I oft Page 4 of 4 0-0 ji` Ai t�Q Please take a moment to provide additional .comments within the space provided. If you wish to be contacted, please provide your contact information on the front of this survey. Sirvase declicar un momento de su tiempo para proporcionar inforn- scion adicionaI en el espacio designado abajo. Si usted clesea que se le contacte, provea sus datos personales en la cara de esta encuesta. Tanpri pran yon ti moman you fe plis kornante nan espas pi ba la a. Si w vie yo kontakte w, tanpri el<ri non w, adres telefon al< imel w anba premye pa sondaj la. Miami -Dade Fire Rescue Customer Feedback Surveys Emergency Medical Services Provided to the Village of Bal Harbour in FY 2015-2016 ATTACH MENT II # of Surve ys Alarm # Date of S urvey Q1* Q2* Q3* Q4* Average Comments 1 5215885 05 -Oct -15 5 5 5 5 5.00 2 5280762 28 -Dec -15 5 5 5 5 5.00 3 6001910 03 -Jan -16 5 5 5 5 5.00 THEY WERE VERY CARING AND WONDERFUL WITH ME, VERY PROFESSIONAL . 4 6033016 11 -Feb -16 5 5 5 5 5.00 5 6060990 18 -Mar -16 5 5 5 5 5.00 6 6203976 19 -Sep -16 5 5 5 5 5.00 Average 5.00 * Refer to Attachment I for Questions. Prepared by BPFS 12/20/16(AG) It ST ST NE 1 0 � �� 5TH S"f EIiiT,Ii ST 2'1]iT145T- NE 172T1-1 ST ,._l. NE 173RD TER NE 17580 ST 119472140140srr-v NE pVIIIsTTTTER�-� j �NE.I;OTH TER NE 171ST TER NE t7U TH ST NE WIN ST. NE 163R0 ST ty 3 J la NE 108TH NE 109TH ST Ny916400 ST - E952,113. -ST ' NE 160TH TER NE JTH ST 59158TH 5T I NE 15%TH NE 156TH ST z NE158TH ST - ^' NE 25709 ST NE 14090 ST NE12071457 NE 1 21ST ST NE 8TH S NE 1 5TH 5T NE160 if NE -1-991-1, T NE 1665TH TER NE. 163RD 5T NE 17380 5T ES OR NE 164TH ST NE 16250 S NC1 OTH ST �• H ST El' NE 100TH ST l NE 1'890 Sr NE 1..:5,8".}4_91..._ iNE' 158TH ST 1 y-1-----1 ,1057TH ST- NO 159TH TER NNE I E 155TH TER 1 X _. - NE152RDDT y-ly E 14300 49 142140 NE 1.40TH ST I Et ]3RD ST INE 131ST STI a� zl NE129TH NE S NE 127TH 5T v NE16TH ST_ -. zy_t NE 1'_590 ST 2 US T ANC 1 1TH ST - NE 125TH E124TN 57✓i / ST- 2 D'ST NE 123RD 5T ��- 1>'ND T _ } NE 1.2 -NO ST NC 161STS ,m,.i f i. �a l� NE 15159 NE1.2514 ST NE 141ST ST N2 1-,7T S NE 146TH 5T PIE 144TH ST NE 133TNST ANE 138THTER NE 1325TH ST 919.139971 LNr NE 135TH.TER'--- I T II I I ARCH CRE OR NE 13250 5T NE 130TH S PIE 128TH ST _ 1 n 9� ..f.12.5 1„..11._ 0? I> .I NE 11 TH 5T 99,4 ��'b, SANSAS%oucl18d4L�V( ry� ylJt 2 2 22 8,HE IITTHTERd> J ; 1 f raiF..,,,5 / s% ��NE 117TH ST _.. 'lA.m-- E117THSTA,9l �= � E 116TH 59 n t NE 115TH ST 'NZ 115TH ST NE112THST -® %i 9 NE 113TH STS j-; NEE 112TH ST, ®NE111TH ST ;' �- -� ml 1 F E NE 110T �-NF TH TER rn .419 99.1 1.4f .sar.--r�U '-''''''.7---- o �l ___19 "-00 5E1 12)105 � m ZI� NE108T Ate% ? r.i t, __ g NEryE laH� NE 10501 ST...___ 03R0 ST E 10250 99 N92 92ND ST Lli a NE9 NE 93RD ST NO ST (EE993RRDDSTr NE 93910 ST NE 925059 rs1�NE 91ST TER MDFR Station Distances To Bal Harbour Village in Miles Station Closest Point 21 76 10 20 78 22 27 18 PIE a6.y6T0 ST��-s - f NE 05TH S1 0.16 0.68 2.47 2.95 3.50 4.47 4.62 5.05 7 12 7 or I�4 ,NE1 8TH T� m0NE 1 "TH r 40 TO . NA 0 p0 `. A -'N o ,3 J I{I 96TH 5T .� tr m 95TH 5T 8000 ST 86TH 5T ,� ®TH ST_ 83RD ST 1 Legend MDFR Existing Station MDFR Planned Station Municipality This map was prepared by the Miami Dade County Information Technology Department Geographic Information Systems (GIS) Division December, 2016 This map and associated information is to be used only for public business as may be authorized by law and no reproduction for commercial use or sale is permitted. No expressed or Implied warranties including but not limited to the implied warranties of merchantability or fitness for a particular purpose Is made. User is warned the materials contained herein are provided "as is". l i t If i