HomeMy Public PortalAbout2510.6 - Business and Financial Services - Procurement & Contracts - Wrecker Service Contract AdministrationOffice of Business and Financial Services
Procurement and Contracts Division Section 2510.6
Policies and Procedures Manual Page 1
2510.6 SUBJECT: WRECKER SERVICE CONTRACT
ADMINISTRATION
:1 OBJECTIVE:
To establish procedures for ensuring compliance with Wrecker Service
Contracts.
:2 AUTHORITY:
This procedure amended by City Council, December 19, 2012 – Item A-3.
:3 DIRECTION:
The Chief Financial Officer, as an appointed official, serves at the pleasure of, and
receives direction from the Mayor.
:4 FUNCTIONS:
A. Introduction
City government, as an institution, has multiple partners including
citizens, taxpayers, businesses, visitors, employees, and other
governments. As a major institutional, economic, and service force in the
region, it is important that the City strengthen relationships with its
partners by adopting a clear and comprehensive set of policies and
procedures.
Furthermore the integrity of the City of Orlando is of utmost importance,
and adopting a set of policies is a key element to maintain this integrity.
The purpose of this policy is to establish procedures for the effective
administration of wrecker service contracts.
B. Monthly Reports
The Procurement and Contracts Division (Procurement) will ensure that
contractors report to the City the information necessary to effectively
monitor their activities.
C. Bonds and Certificates
Procurement will ensure that all of the contractors' performance bonds
and certificates of insurance are kept current and are on file with the
City.
D. Complaints
City agencies utilizing wrecker services will fully document complaints
against wrecker contractors and forward any unresolved complaints to
Office of Business and Financial Services
Procurement and Contracts Division Section 2510.6
Policies and Procedures Manual Page 2
Procurement. Procurement may take one or more of the following
actions and/or other action allowed by law, as appropriate.
1. Resolve the issue with the contractor by having the contractor or
City take appropriate action to achieve that resolution.
2. If a service issue still remains, a "notice to cure" letter may be
issued to the contractor.
3. Termination of the contract, if appropriate.
4. In the event of termination, resolicit the service or make an
award to the next lowest, responsive and responsible bidder, or
the next highest ranked respondent.
5. Issue any and all change orders and modifications to the
contracts, and ensure all using agencies are promptly advised of
such changes.
E. Fleet and Facilities Management
1. Monitoring
The Fleet and Facilities Management Division is responsible for
the day-to-day monitoring of the wrecker contract for City-
owned or leased vehicles. Only the Fleet and Facilities
Management Division may authorize use of the wrecker service.
This authorization may be delegated to the OPD Dispatcher for
Police vehicles during the hours when the Fleetand Facilities
Management Division is not operating.
2. Monthly Reports
Fleet and Facilities Management Division shall reconcile City
records with the information provided by contractors. Any
unresolved discrepancy shall be reported to Procurement for
resolution.
4. Tow Calls
When a City owned/leased vehicle is disabled, the vehicle
operator must call the dispatcher at Fleet and Facilities
Management Division to report the problem and location. Fleet
and Facilities Management will determine whether the vehicle
should be towed or repaired at the site of breakdown.
F. Orlando Police Department
Office of Business and Financial Services
Procurement and Contracts Division Section 2510.6
Policies and Procedures Manual Page 3
The detailed responsibilities of OPD in utilizing the wrecker services
shall be contained in OPD Policy and Procedures Manual.
F. Code Enforcement
Code Enforcement may request wrecker service for removal of disabled
or abandoned vehicles (other than City vehicles) in accordance with the
City Code and/or policy and procedure.
:5 FORMS:
None.
:6 COMMITTEE RESPONSIBILITIES:
None.
:7 REFERENCE:
City of Orlando Code, Chapter 7. Procedure adopted by City Council August 11,
1986, Item 9, A-3; amended August 15, 1988, Item 14, A-13; amended July 26,
1993; amended April 17, 2000, Item 3-D; policy section # changed from 191.15,
April 2004; amended December 19, 2012, Item A-3.
:8 EFFECTIVE DATE:
This procedure effective January 1, 2013.