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Home My Public Portal About2019 InfoSys Annual Report (2)City of McCall JnfoSys Department 1. • 2019 Annual Report Table of Contents Introduction, Overview 1 A Performance Report 2 v , , _ �►= Our Finances 3 Looking Forward 4 What We Do Information Systems is responsible for technologies and their infrastructures, staff support, providers and risk manage- ment. Those broad areas include the connections, application frameworks and data that comprise the recorded knowledge needed to run the City. We are also tasked with managing external threats, implementing security policies, facilitating legal compliance, disaster planning, and helpdesk services. Like other small IS departments, we're generalists with specialized skills. We cover all staff technology roles from Chief Technology Officer to Helpdesk Techni- cian, with a staff of two. We leverage third -party services for large projects, of- fice phones, proprietary software support, fiber-optic networks, and industrial pro- cess control computers. Operations The City's Information Systems De- partment operates networks spread over seven square miles and nine office locations. We operate diverse network equipment, offsite backup facilities, antenna towers and digital transceivers, data center power systems, and an inventory of desk- top, laptop and tablet computers to support 80 to 90 City staff. Our high- est operational priorities are security through defense -in-depth and relia- bility through resilience, redundan- cies, and maintenance. Manage- ment roles include capital projects, budget development, centralized purchasing, contracts and agree- ments, risk management strategies, and long term planning. Selected Statistics 2019 Staff Computers and Tablets Supported 114 118 Servers (Virtual & Physical) Supported Onsite 15 13 Enterprise Storage Drives in Production 68 60 Enterprise Storage Drives Failed / Replaced 7 3 Enterprise Data Storage (raw terabytes, approx.) 29.7 55.6 Offsite Data Backup Capacity (terabytes, approx.) 95 95 Our Mission • Provide for the confidentiality, integrity and availability of information for City government and stakeholders. • Help the City and its citizens succeed through appropriate technologies. • Recognize and satisfy the information needs of citizens and staff, within a framework of value, operational reliability and sensible systems integration. • Our objective is to provide City government with effective, reliable ways To use and communicate information. 1 InfoSys 2019 Accomplishments • Hired and trained Vlatko • Annual replacement of -15 desktops and laptops plus 13 laptops to PD cars ac- quired through grant. • Addressed infrastructure needs —new Meraki core switches and increased Nutanix storage (virtual infrastructure) • Implemented automatic wireless transfer of PD in - car video —replaces manual process • Deployed Electronic signatures utilizing Docusign. • Single Sign On (SSO) implemented across most applications used by staff A Performance Report Selected Programs & Services How We Have Progressed Projects The Info -Sys Manager role was filled by Chris Curtin. Vlatko Jovanov was promoted from within and assumed the role of Network Administrator. Vlatko has been a fantastic addition to the team. It was anticipated that his training would take 2+ years before he was independently able to run the technical aspects of the department. In his first year he has shown that he is able to do that competently. He has become Microsoft Certified and will complete Nutanix and Cisco certification in 2020. In 2019 the InfoSys department completed —4.5 miles of underground installation of fiber conduit connecting the new MPD location and the Water Treatment Plant. InfoSys along with 4 other team members is part of the City Process Evaluation (CPE). This project looks at ways that technology can as- sist with everyday processes in an effort to reduce inefficiency and streamline repetitive tasks. Infrastructure is continually addressed as it approaches end of life. In 2019 we upgraded the drives in our virtual server stack (Nutanix) and replaced our core switches with new Meraki switches. City phones were migrated onto the Microsoft Office 365 (0365) plat- form. This reduced costs while offering a better set of collaboration tools included in 0365. The Future We continue to implement capital projects, primarily related to munici- pal fiber optic networks to serve City facilities. We are pursuing com- munity partnerships and cost sharing to leverage the benefits of broad - scale data networks, along with the new services and economic devel- opment opportunities that can be expected to result. Our intent is that a municipal -scale network should ultimately benefit the community as a whole leveraging unused fiber. It is anticipated that the City will roll out a test neighborhood of —20 homes as proof of concept during Sum- mer 2020. Additionally, InfoSys has a Capital Project that will install an additional —4.5 miles of fiber conduit in Summer 2020. Vlatko is working on a web server\DMZ (demilitarized zone) that will allow staff to access internal City resources using a secure web portal. This would make it possible for staff access remotely without the use\overhead required by a VPN tunnel. Part of this project will in- clude implementation of 2 factor authentication—username\password plus a one timeise key. I nfoSys Our Finances Fiscal Years 2018-19 7.4% 2.5% 1.7% 2.8% 12.2% VW 7.9% 1 4.6% 60.9% Keve n u e FY18 FY19 General Fund 60.9% $180,579 $195,505 • $25,365 Library Fund 12.2% $54,845 $ •,• 3 Recreation Fund 2.8% $9,706 $9,073 Airport Fund 1.7% $3,388 $5,317 Golf Fund 2.5% $3,388 $7,156 Water Fund 7.4% $21,652 $23,751 Sewer Fund 4.6% $14,817 $14,817 Total Inter -Fund Transfer $132,478 $129,807 Total of Revenues $313,478 350,939 2.4% 5.0% 13.1%_\ 0.0%_ 18.1% 18.7% 33.0% 9.7% Expense FY18 Y19 Personnel -go Personnel 33% $139,578 $115,67 ategory 2 Benefits 9% $21 239 $3 Total Personnel $160,817 149,689 Operations Hardware 18.7% $71,150 $65,800 Software 18.1% $37,493 $63,500 Website 0% $1,500 $0 Services 13.1% $44,960 $46,000 Repairs 2.4% $6,750 $8,500 Supplies & Equipment 5% $2,450 $17,450 Total Operations $168,253 $201,250 Capital Items Requested $77,885 $384,250 Capital Items Funded $17,885 $0 Total of Expenses $329,070 $350,939 3 I nfoSys We want to hear from you. Anette Spickard City Manager (208) 634-1003 City of McCall 216 East Park St McCall, ID 83638 aspickard@mccall.id.us www.mccall.id.us Chris Curtin InfoSys Manager (208) 634-8999 City of McCall 216 East Park St McCall, ID 83638 ccurtin@mccall.id.us www.mccall.id.us Vlatko Jovanov Network Administrator (208) 634-8998 City of McCall 216 East Park St McCall, ID 83638 vjovanov@mccall.id.us www.mccall.id.us Looking Forward What .text: Projects & Challenges Ongoing and Future Projects • Deploy SharePoint environment for file access • Install Phase 2 conduit —Summer 2020 • Web Server\DMZ—Easier access to internal resources when remote. • Nutanix and Cisco CISSP certification—Vlatko • Deploy 20 home test neighborhood —RAPID • CPE process —Develop business workflows\reduce repetition and waste Challenges • Continue growth of the RAPID platform and the neighborhoods that are\can be served • Growing security threat awareness, detection, defense and response • Technology evolves in sometimes unforeseeable ways, forcing long-term IT planning into a narrower timeframe than, for instance, streets or parks • Accelerating technology demands from staff, public and legal mandates • Keeping InfoSys staff up to date through training on new and emergent 43