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HomeMy Public PortalAbout2010-11 Service Contract Renewal.tifCustomer # Fujitsu Computer Products 3/16/2010 Chk#: 22065 INVOICE NUMBER DATE AMOUNT INVOICE NUMBER DATE AMOUNT 3655-1 3/16/2010 $1,795 00 Service Contract Renev,al 6/1/10-5/31/11 LCK8511-1-B THE FORMSMAN INC 305-490-9267 Village of Key Biscayne 88 \Nest McIntyre Street Key Biscayne, FL 33149 (305) 365-b903 SunTrust Bank 520 Crandon Blvd Key Biscayne, FL 33149 ** One Thousand Seven Hundred Ninety -Five And 00/100 Dollars ** PAY TO THE ORDER OF Fujitsu Computer Products 1250 East Argues Ave Sunnyvale, CA 94085-4701 63-215/631 DATE 3/16/2010 Total: $1,795.00 CHECK NO 22065 AMOUNT $1,795.00 (1//;/-Ailla ,,qq nr L�J SECURITY FEATURES INCLUDED DETAILS ON BACK. Ei ii'022065ii' 1:063 LO2L521: L00001624960130 Village of Key Biscayne Check Request Form FY2010 Date: Amount Vendor: Address: Vendor No: Prepared by: 03/05/10 $1,795.00 Fujitsu Computer Products of America, Inc. 1250 East Arquies Ave. Sunnyvale, CA 94085-4701 Quote No. 83655-1 Myriam Restrepo Purpose/Description: Service Contract Renewal from June 1, 2010 to May 31, 2011 General Ledger Account No. 001.03.512.49100 Imaging Equipment / Supplies Total $1,795.00 Funds Available? ❑ Yes ❑ No Finance Director Department Head Dat e f Village Manager &ilex I &fiVAP'.1) FUJITSU COMPUTER PRODUCTS OF AMERICA, INC . 1250 EAST A RQUES AVE, SUN NYV ALE, CA 94085-4701 FUJITSU Phone: (800) 626-4686 CONCHITA ALVAREZ VILLAGE OF KEY BISCAYNE 88 W MCINTYRE STREET SUITE 200 ATTN: CONCHITA ALVAREZ KEY BISCAYNE FL 33149 Ph: 305-365-5506 Fax: 305-365-8914 Email: CALVAREZ@ KEYBISCAYNE .FL .GOV p A Y T O L 0 C A T 0 N Fujitsu Computer Pr oducts of America Attn: Service Sales 1250 East Argues Ave ., Building A Sunnyvale CA 94085-4701 Date 01 -MAR -2010 QUOTATION Quote No . Quote Type Page 83655 -1 Renewal 1 / 1 CONCHITA ALVAREZ VILLAGE OF KEY BISCAYNE 88 W MCINTYRE STREET SUITE 200 ATTN: CONCHITA ALVAREZ KEY BISCAYNE FL 33149 Ph: 305-365-5506 Fax: 305-365-8914 Email: CALVAREZ@KEYBISCAYNE FL .GOV Service Co ntract Representati ve MARVIN, CHRIS Ph: (408) 746-6964 Fax: (408) 746-6925 E -Mail: cmarvin@us .fujitsu .com Qty Model # Serial No. 1 M 4097D 8599 1 < Total Units Start Date E nd Date Service Type 01 -JUN -10 31 - MAY -11 SCANCARE Resp.Time Price Selling Price Next Business Day $ 1,795 .00 $ 1,795.00 T otal: $ 1,795.00 TO PROCEED To accept this offer, ple ase sign and fax return this quo tatio n to (408) 746-6903 or email it to the Service Contract Representative . Upon receipt of this acceptance, FCPA will mail a Net 30 day invoice Please fill-in any relevent informati on b elow before submitting . Fujitsu only accepts credit card payment for any order of $500 or less. PO Number. Check Number : Credit Card :(Amex, Visa, Mastercard) : Is your business tax exempt? (M UST check one ! ) YES or NO If your order is $5K or higher , please provide two different authorized person's Print Name: signatures . Signature: Title: exp: CSC: Date. Print Name: Signature: Title: Date: Signed Quotation is Custo mer's agreement to be invo iced subject to the terms and conditions of this agreement. If a customer purchase order is not provided, this quotation will serve as a legally binding agreement. APPLICABLE TAX WILL BE ADDED TO THE TOTAL UNLESS CO PY OF TAX -EXEMPTI ON CERTIFICATE IS ATTACHED TO THE SIGNED QUOTATION. Payment terms are NET 30 days. Invoice M UST be paid within terms to avo id disruption in service . Quoation is valid for thirty days from th e date of quotation. Fujitsu Technical Assistance Center (800) 626-4686 TAC is available Monday -Friday (excluding holidays) 5 a.m. to 5 p.m. PST J _'% SCANCARE ervice Program Description e ultimate on -site preventative maintenance program. ScanCare is the premium rvice program offered by Fujitsu. The ScanCare program combines Basic on -site rvice with preventative maintenance (PM), consumables and user training for Fujitsu anner customers. ScanCare, In -Warranty upgrades the Standard Limited Warranty to -months of coverage. ScanCare, Post -Warranty is available after the warranty period d can be purchased in single or multi -year increments. On -site Service — On -site reaar service includes sgrarc art , lar rer and travel for verifies ^ara',n, am tall. ms, Aelest Next Business Day INBD), 4 -hour or 24 7 Response time ;e.✓nt'" ,ct prices vary) Service is avallabie across -he Unite.: States except certain Hawaiian Islands and areas of Alaska On-sre service is performed by a Fujitsu Authorized Field Service Engineer (FAFSE). either a Fujitsu employee or nro-es sionalit `rained Authorized Service Prov der Service will be provided between g a m and 5 p Chi oral erne, Mur'day througn Thday (excluding holidays) On -site ser`i ce outside 1`,e specified above may be available ror rams v CI 2 `orris then in ehec- Outside of r'IvI events, on -site dints er_ s' include preyentat've malr'en vnse, maintenance ti-alnino orisumables and cleaning mOe' ac troubleshoot tic cr soft- ,r.-s'e oxinficuraticri at;plica sal -up Preventative Maintenance - -AFSE schedu es an tin -site visit to thoroughly c end ieplace any neces ar, "or,sumable parts from toe z,us shipped ScarlCare Kit 'Scrvir.e will be provided oar r., d0rmal business 'Fours at a f;i to be mutually agreed ,_.p_,r cetween the FAFSE and Ou,)-orrier within 2 mocks r: inn ",cr Model fi-4530C & fi-5530C Series fi-4340C fi-4640S fl-6000NS & 11-6010N Series PM Events 1 1 1 1 Kit Contents 5 Pad Assemblies, 2 Pick Rollers, Cleaning Kin 3 Pad Assemblies, 2 Pick Rollers, Cleaning Kit* 4 Pad Assemblies, 2 Pick Rollers, Cleaning Kit' 2 Pad Assemblies, 1 Pick Rollers, Cleaning Kit' Model M4097D Series & fI-4750C fi-4750L fn -5650C & fi-5750C Series fi-6670 & fi-6770 Series PM Events 2 2 2 2 Kit Contents 4 Pad Assemblies, 2 Pick Rollers, Cleaning Kit' 4 Pad Assemblies, 2 Pick Rollers, Cleaning Kir 3 Pick Rollers, 3 Brake Rollers, Cleaning Kit' 3 Pick Rollers, 3 Brake Rollers, Cleaning Kir Model f1 -4860C Series M4099D Series & fi-4990C fi-5900C PM Events 2 2 3 Kit Contents 1 Multi -Kit includes 5 Pad Assemblies, 5 Pick Rollers, 5 Brake Rollers, 4 Lamps, 5 Diselectric Brushes, 3 Cleaning Kits— 1 Multi -Kit includes 5 Pad Assemblies, 5 Pick Rollers, 5 Brake Rollers, 4 Lamps, 5 Diselectric Brushes, 3 Cleaning Kits"" 1 Multi -Kit includes 5 Pad Assemblies, 5 Pick Rollers, 5 Brake Rollers, 5 Diselectric Brushes, 3 Cleaning Kits" 'Departmental and Low -Volume Cleaning Kits include Ft cleaner, cleaning paper, clean ng cloth, cleaning swabs and instructions "Mid -Volume Cleaning Kits include F1 cleaner, F2 cleaner, cleaning sheets, cleaning cloth, cleaning swabs and instructions a FUJITSU canCare Service Program Description Consumables Kits — Each ScanCare maintenance program includes automatic delivery of a consumable kit to the end user site Note The Consumable kits provided during the contract term contains quantities of consumables required for cleaning and maintenance care of the Product based on normal use Should Customer require additional consumables, ScanAid kits may be purchased from a Fujitsu reseller, Fujitsu service sales or BuyFCPA corn User Training — During the first Preventative Maintenance visit a FAFSE will come on -site to provide Customer with operator training on routine scanner maintenance, consumables replacement, scanner features and basic scanner operation and troubleshooting Obtaining Service — In the event of a hardware failure, Technical Assis- tance Center (TAC) will assist the Customer in resolving the problem over the telephone Customer must provide TAC with the product model number, part number, serial number and a description of the problem. Customer may be asked to run some simple, self -diagnostic tests and report the resulting status and error code messages. This will assist TAC in determining if the problem is the scanner or another component of Customer's system and if the problem can be resolved over the telephone. After TAC verifies a hardware problem, a service call will be initiated A service technician will be dispatched to the product loca- tion to perform repair service if there are no security, safety or physical require- ments that would restrict the service technician's access to the product Response Time - Next Business Day —A FAFSE will arrive onsite by the end of the next business day following the TAC verified hardware failure. Response Time - 4 -hour — To better serve the needs of customers with business critical scanning applications, 4 -hour Response Time is available for Fujitsu scanners nationwide Please contact your service sales representative for coverage If this option is purchased, our goal is to have a FAFSE on -site within 4 -business hours following the TAC verified hardware failure. ScanCare In-Warranty/ScanCare Post -Warranty Shipment & Visit Schedule Category Scanner Segment Service Type Shipment & PM Schedule (PM) Departmental fi-4340C , fi-5530C2, fi-6010N Series ScanCare, NN Mo 1 Kit, Ma 3 PM ft -4530C, fi-5530C, fi-4340C, ti -4640S fj-6000NS, fi-6010N Series ScanCare, PW Mo 1 Kit, Mo 2 PM Low -Volume fi-6670 Series & fi-6770 Series ScanCare, fW Ma 1 Kit, Mo 3 PM, Mo 9 PM M4097D Series, f1.4750C, fi-4750L, ft -5650C & fi-5750C Series, fi-6670 Series & h-6770 Series ScanCare, PW Mo 1 Kit, Mo 2 PM, Mo 8 PM Mid-Vop me fi-4860C Series, fi-5900C"* ScanCare, NN Mo 1 Multi -Kit, Mo 3 PM, Mo 8 PM fl 4860C Series, M4099D Series ft -4990C, fi-5900C"' ScanCare, PW Mo 1 Mufti -lit, Mo 2 PM, Mo 7 PM '^ 1 Additional PM for ti 5000C Only .7 SCAN CARE Response Time - 24/7 — For the ultimate level of service, the 24/7 Response Time option ensures that on -site service is available 24 hours a day, 7 days a week (excluding Holidays) and will be performed within 4 -business hours following a TAC verified hardware failure. Term — The term of this service offering shall be one year from the date of service purchase with activation card or receipt of signed FCPA Service Contract Quotation or Purchase Order Warranty — Fujitsu warrants that all services will be performed in a professional manner See Fujitsu Service Terms and Conditions Services Not Covered — Service does not include the following. * Electrical work external to the product, repair or replacement of product or increased service time required due to casualty, accident, damage, acts of God, transportation, missing parts, neglect, misuse or abuse, operator error, failure of proper management or supervision, unsuitable physical operating environment, use of supplies or accessories not approved by FCPA or its Authorized Service Provider. m Service in connection with the installation, discontinuance or removal of the product * Any service and/or parts replacement resulting from fraud, tampering, misuse or the uses of counterfeit components, assemblies or modules. a Accessories or missing parts, supplies, consumables and expendable items, or problems caused by those items identified as being the user's responsibility in the Periodic Routine Maintenance chapter of the User's Manual, nor does it cover relocation services, systems engineering services, programming, reinstallation of user operating systems or applications software, reconstruction of date, operational procedures due to any sort of failure to implement the most current software releases Please refer to the Limited Warranty and Service Guide for full details of all service programs and warranty at www.lmagingService.com. About Fujitsu Computer Products of America, Inc. Fujitsu Computer Products of America, Inc , a subsidiary of Fujitsu Ltd , is an established leader in the Document Imaging industry, delivering innovative scanning solutions and services that enable our customers to solve critical business productivity issues and streamline operations. We provide cutting -edge document capture and workflow solutions for business and personal environments, backed by a comprehensive portfolio of service and support programs Fujitsu Computer Products of America, Inc. http://us.fujitsu.com/fcpa 1250 East Argues Avenue Sunnyvale, CA 94085-5401 (800) 626-4686 (408) 746-7000 info©fcpa.fujitsu.com FupTsu 02009 Fujitsu Computer Products of theorem he Al rights reserved.AI statements herein are said only in the U.S for U.S residents are based on normal operating conditions are provided for informational purpose, only and are riot intended to create any implied warranty of merchantablity or fitness to a partxukr purpose. Fujitsu Computer Products of America Inc. reserves the right to modify at any time without prior notice these statement, our products then performance specifications availahirty pace and warranty posrwarranty and service programs. Fujitsu and the Fujitsu logo are registered trademarks and The Passibihies are hhmte in a trademark of Fujesu Limited. ScanCare and ScaMid are trademarks of Fujitsu Computer Products of America tic. Al other trademarks are tee property of their respective owners Printed in the U SA. DS33001109 FSC Conchita Alvarez From: Conchita Alvarez Sent: Tuesday, February 23, 2010 11:01 AM To: 'Chris Marvin' Subject: RE: Fujitsu Service Hi Chris, I am interested in Option 4 ScanCare Service Program 1 yr service plan - S1795 Thank you, Conchita H. Alvarez, MMC Village Clerk 88 West McIntyre Street, Suite 220 Key Biscayne, Florida 33149 calvarez@keybiscayne.fl.gov 305-365-5506 305-365-8914 Fax From: Chris Marvin [mailto:cmarvin@us.fujitsu.com] Sent: Monday, February 22, 2010 5:23 PM To: Conchita Alvarez Subject: Fujitsu Service Hi Conchita, Your M4097D serial # 8599 scanner service contract ends 31 MAY 2010. Fujitsu offers various options to service your scanner. Please let me know which option you are interested in so I can forward you the proper quote. Option 1: Time & Material Response Time: Approximately 3 to 10 days. On -site labor fees: $500 + $250 for every hour over two hours Travel charge: $100 to $400 depending on location Part: Determined by Field Service Technician ($1 to $3,800 per part) -Or- Option 2: Advance Exchange- Next Day Advance Unit Replacement (labor, shipping, parts, no consumables). For more info click here 1 yr service plan - $995 Option 3: Basic- Next Day On -site service repair (labor, travel, parts included, no consumables). For more info click here 1 yr service plan - $1195 1 Option 4: Scan Care- Next Day On -site service repair (labor, travel, parts included, plus consumables, & PM's). For more info click here 1 yr service plan - $1795 Thank you, Chris Marvin Fujitsu Computer Products of America, IPG Inside Sales Service Direct 408-746-6964 Cell 408-306-6647 fax 408-746-6925 fcpa.com This message contains information which may be confidential and privileged. Unless you are the addressee (or authorized to receive for the addressee), you may not use, copy or disclose to anyone the message or any information contained in the message. If you have received the message in error, please advise the sender by reply [email], and delete the message. 2