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Home My Public Portal About2012-13 Service Contract Renewal.tifFUJITSU COMPUTER PRODUCTS OF AMERICA, INC. 1250 EAST ARQUES AVE, SUNNYVALE, CA 94085-4701 FUJITSU Phone: (800) 626-4686 Dear Valued Customer, Page: 1 of 2 Thank you for purchasing a Service Agreement. This Letter confirms that a contract was activated for you per the referenced Start and End Dates. Enclosed is a copy of your FCPA Service Agreement and it is for your records. If you have any questions about service and repair, please contact our Technical Assistance Center. Priority Technical Assistance Line (866) 357-3788 If you have any questions about your Service Agreement, please contact the Service Contracts Department. Service Contracts Department (800) 301-9475 For faster service, please have your scanner Model, Part, and Serial numbers ready. =is n t a Bill FUJITSU COMPUTER PRODUCTS OF AMERICA, INC. 00 1250 EAST ARQUES AVE, SUNNYVALE, CA 94085-4701 FUJITSU Phone: (B00)626-4686 Page: 2 of 2 FCPA SERVICE AGREEMENT Date: 02 -APR -12 Contract # 118764 Purchase Order Number: N/A Contact Information B L L T O Site# KEY BISCAYNE-377031 VILLAGE OF KEY BISCAYNE 88 W MCINTYRE STREET SUITE 200 KEY BISCAYNE FL 33149 Contact: CONCHITA ALVAREZ ------ ---- -- --- -- - - -- --------- ------ - - ------ --- Service Contract Representative: HALL, ELIZABETH L 0 C A T 0 N Site# ST: KEY BISCAYNE-377031 VILLAGE OF KEY BISCAYNE 88 W MCINTYRE STREET SUITE 200 KEY BISCAYNE FL 33149 Phone: 305-365-5506 Fax: 305-365-8914 Contact: CONCHITA ALVAREZ E-mail: calvarez@keybiscayne.fl.gov Phone: (408) 746-6958 Fax: (408) 746-6903 E-mail: ehall@us.fujitsu.com Details Model Serial No. Start Date End Date Service Type and Response Time M4097D 8599 01 -JUN -12 31 -MAY -13 SCANCARE — Next Business Day Ship To Address: 88 W MCINTYRE STREET,SUITE 200,KEY BISCAYNE,FL,33149,US Contact: CONCHITA ALVAREZ Phone: 305-365-5506 •This is not iM C C v U Q C) CO I- Ql Y C) r-1 CV 4- 0 CO O C.- O) LC) ) LO (S n r5 C") CV Las L 0 0 Fax Call Report a --T V) CU N CU Cr) ra O •r r L C) Identification a) -I- ) ro 14087466903 O co CO 1M EAST COMPUTER AVE, SUNN YVALE, EG 'f�-4701 FUJITSU 0100) 626406 CONCHITAALVAREZ LLAG E OF KEY BISCAVNE 88 W MCINTYRE STREET SURE 200 TIN C ONCH ITA A LVAREZ EY BISCAYNE FL 33149 F airs° Co mpu ter Pro du .fa of America Atlas Serv ic e Sabra 1270 East Argu es A ve , Bulldln0 A Sunn yv ale CA 94888.4701 Da le QUOTA TION Goole No Qoolo Type Peg. 28 -M AR -2012 127690 -1 Rene wal CONCH)TA ALVAREZ VILLAG E OF KEY BISCA YNE B8 W M CINTYRE STREET SURE 200 A TTN CONC HRA ALV AREZ KEY BISCAYNE FL 33149 Ph 305365.5506 Fax 305-365-8914 Ema9 CALVAREZ@ KEYBISCAYNE FL GOV Service Co ntract R epre sent ativ e HALL ELIZABETH Ph (406)746-6958 Fax (400) 7466903 E -Mad ehall 5us hgit su c ore 1l1 Qty M odell Se rial No I M40970 8599 1 <— Total Ulots Sta rt Date End Date Service Type R ee p.Time 01JUN -12 31 -MAY -13 SCANCARE Nex t Bu siness Day Total Pries SelBrg Pip $ 1,79508 $ 179500 $ 1,795.00 TO PRO CEED To a cc ept this offe r pleas e sign and lax velum this puola tron to (408) 746-8903 or e ma1 it to the Se cn ce Contract Repr es ent ative Upon r eceipt or thi s acc ept ance FCPA 11 ma d a Net 30 da y rrrvoice Ple ase Wen an y re laven t mtomia bo n below Wore su txl0tlng Fo r orders of $500 or l ess Fujits u o Ny acrrepla creel. card payme nt PO Number Check Number Credit Card (Amex V isa , Mas te rca rd) 0,3 CS C la your business tax e xempt' (M UST ch eck one l 1 YES or NO f 9 r order 6 55K or hi release provde Iwo d ie rA 1,lWe /Al' k/x6 -C�/&- Pen t Name Signatu re Po nt No me To e Signature Toe Del. Signed Qu etabon d Customer's agreement to be me i.ed sub(erd to the terms and cond6oee of Ihia agreeme nt. If a customer pur chase ord er te not pr ovided, pea 9 001.6on wit se rve as a legally bin dirg agreement APPLICABLE TAX WILL BE ADDED TO THE TOTAL UNLESS COPY OF TAX -E XEMPTION CERTIFICATE IS ATTACHED TO THE SIGNED QUOTATION Payment terms a re NET 30 days I eocc e MUST be paid ot Mn temps to avail dlarupfon in service Quoabon is valid to 11.117 days from the date of qu otation FUJITSU CO FUJITSU COMPUTER PRODUCTS OF AME RICA , INC. 1250 EAST AR QUES A VE, SUN NYVALE, CA 94085-4701 Phone: (800) 626.4686 QUOTATION Date Quote No. Quote Type Page 28 -M AR -2012 127699 - 1 Renewal 1 / 1 CO NCHITA ALVAREZ VILLAGE OF KEY BISCAYNE 88 W MCINTYRE STREET SUITE 200 ATTN: CONCHITA ALVAREZ KEY BISCAYNE FL 33149 Qty Model # Serial No . 1 M4097D 8599 1 < Total Units P A Y T O Fujitsu Computer Pro ducts of America Attn: Service Sales 1250 East A rgues A ve., Building A Sunn yvale CA 94085-4701 CONCHITA ALVAREZ VILLAGE OF KEY BISCAYNE 88 W M CINTYRE STREET SUITE 200 ATTN: CO NCHITA ALVAREZ KEY BISCAYNE FL 33149 Ph: 305-365-5506 Fax: 305-365-8914 Email: CALVAREZ@KEYBISCAYNE. FL.GOV Service C ontract Representative HALL, ELIZABETH Ph: (408) 746-6958 Fax: (408) 746-6903 E -Mail: ehall @us .fujitsu .com Start Date En d Date Service Type 01 -JUN -12 31 -MAY -13 SCANCARE Resp.Time Next Business Day Price Selling Price $ 1,795 .00 $ 1,795.00 Total : 1,795 .00 TO PROCEED To accept this offer, please sign and fax return this quo tation to (408) 746-6903 or email it to the Service Contract Representative . Upon receipt of this acceptance, FCPA will mail a Net 30 day invoice. Please fill-in any relevent info rmation below before submitting. For orders of $500 or less Fujitsu only accepts credit card payment. PO Number: Credit Card :(Amex, Visa, M astercard) : Is your business ta x exempt? (MUST check o ne ! ) YES X or NO Check Number : r order is $5K or higher , please provide two diff ,iletb>77 Print Name: Signature: exp: CSC: res . �f7 k/7ge Title: Print Name: Signature: Title: Date: Signed Quo tation is Customer's agreement to be invoiced subject to the terms and c onditions of this agreement . If a customer purchase order is not provided, this quotation will serve as a legally binding agreement. APPLICABLE TAX WILL BE ADDED TO THE TOTAL UNLESS C OPY OF TAX -EXEMPTION CERTIFICATE IS ATTACHED TO THE SIGNED QUOTATION. Payment terms are NET 30 days. Invoice MUST be paid within terms to av oid disruption in service. Quoation is valid for thirty days from the date of quotation. Fujitsu Technical Assistance Center (800) 626-4686 TAC is available Monday -Friday (excluding holidays) 5 a.m. to 5 p.m. PST SCANCARE he ultimate on -site preventative maintenance program. ScanCare is the premium ervice program offered by Fujitsu. The ScanCare program combines Basic on -site ervice with preventative maintenance (PM), consumables and user training for Fujitsu canner customers. ScanCare, In -Warranty upgrades the Standard Limited Warranty to 2 -months of coverage. ScanCare, Post -Warranty is available after the warranty period nd can be purchased in single or multi -year increments. On -site Service — On -site repair service includes spare parts, labor and travel for verified hardware failures Select Next Business Day (NBD), 4 -hour or 24/7 Response time (contract prices vary) Service is available across the United States, except certain Hawaiian Islands and areas of Alaska On -site service is performed by a Fujitsu Authorized Field Service Engineer (FAFSE), either a Fujitsu employee or profes- sionally trained Authorized Service Provider Service will be provided between 8 a.m and 5 p m local time, Monday through Friday (excluding holidays) On -site service outside the hours specified above may be available for rates and terms then in effect. Outside of PM events, on -site visits do not include preventative maintenance, maintenance training, consumables and cleaning materials, troubleshooting of soft- ware configuration, applications or set-up. Preventative Maintenance — A FAFSE schedules an on -site visit to thoroughly clean and replace any necessary consumable parts from the pre -shipped ScanCare kit Service will be provided during normal business hours at a time to be mutually agreed upon between the FAFSE and Customer within 2 weeks of initiation. Model fi-4530C & fi-5530C Series fi-4340C fi-4640S fi-6000NS & f1 -6010N Series PM Events 1 1 1 1 Kit Contents 5 Pad Assemblies, 2 Pick Rollers, Cleaning Kit' 3 Pad Assemblies, 2 Pick Rollers, Cleaning Kit* 4 Pad Assemblies, 2 Pick Rollers, Cleaning Kir 2 Pad Assemblies, 1 Pick Rollers, Cleaning Kit* Model M4097D Series & fi-4750C fi-4750L fi-5650C & f1 -5750C Series fi-6670 & fi-6770 Series PM Events 2 2 2 2 Kit Contents 4 Pad Assemblies, 2 Pick Rollers, Cleaning Kit" 4 Pad Assemblies, 2 Pick Rollers, Cleaning Kit" 3 Pick Rollers, 3 Brake Rollers, Cleaning Kit" 3 Pick Rollers, 3 Brake Rollers, Cleaning Ka* Model fi-6800 fi-4860C Series M4099D Series & fi-4990C fi-5900C & fi-5950 PM Events 3 2 2 3 Kit Contents 1 Multi -Kit includes 5 Pick Rollers, 5 Separation Rollers, 5 Brake Rollers, Cleaning Kit" 1 Multi -Kit includes 5 Pad Assemblies, 5 Pick Rollers, 5 Brake Rollers, 4 Lamps, 5 Diselectric Brushes, 3 Cleaning Kits" 1 Multi -Kit includes 5 Pad Assemblies, 5 Pick Rollers, 5 Brake Rollers, 4 Lamps, 5 Diselectric Brushes, 3 Cleaning Kits"" 1 Multi -Kit includes 5 Pad Assemblies, 5 Pick Rollers, 5 Brake Rollers, 2 Diselectric Brushes, 3 Cleaning Kits"" *Departmental and Low -Volume Cleaning Kits include Fl cleaner, clean ng paper, cleaning cloth, cleaning swabs and instru tions "Mid -Volume Cleaning Kits include Fl cleaner, cleaning sheets, cleaning cloth, cleaning swabs and instructions FUJITSU ScanCar Service Program Description :onsumabfes 'Its — Each ScanCare maintenance program includes automatic delivery of a consumable kit to the end user site. Note The Consumable kits provided during the contract term contains quantities of consumables required for cleaning and maintenance care of the Product based on normal use Should Customer require additional consumables, ScanAid kits may be purchased from a Fujitsu reseller, Fujitsu service sales or BuyFCPA com Jeer training — During the first Preventative Maintenance visit a FAFSE will come on -site to provide Customer with operator training on routine scanner maintenance, consumables replacement, scanner features and basic scanner operation and troubleshooting. Obtaining Sec: ce — In the event of a hardware failure, Technical Assis- tance Center (TAC) will assist the Customer in resolving the problem over the telephone. Customer must provide TAC with the product model number, part number, serial number and a description of the problem. Customer may be asked to run some simple, self -diagnostic tests and report the resulting status and error code messages. This will assist TAC in determining if the problem is the scanner or another component of Customer's system and if the problem can be resolved over the telephone. After TAC verifies a hardware problem, a service call will be initiated. A service technician will be dispatched to the product loca- tion to perform repair service if there are no security, safety or physical require- ments that would restrict the service technician's access to the product 'ieseens,t v , - Next Business Day —A FAFSE will arrive onsite by the end of the next business day following the TAC verified hardware failure. Response - 4 -hour — To better serve the needs of customers with business critical scanning applications, 4 -hour Response lime is available for Fujitsu scanners nationwide. Please contact your service sales representative for coverage If this option is purchased, our goal is to have a FAFSE on -site within 4 -business hours following the TAC verified hardware failure. ScanCare €n-vvarranty/ScanCare Post -War e ari Shipment Visit Schedule Category Scanner Segment Service Type Shipment & PM Schedule (PM) Departmental f1 -4340C, fi-5530C2, fi-6010N Series ScanCare, IW Mo 1 Kit, Mo 3 PM b -4530C, f1 -5530C, f1 -4340C, fi-4640S, fi-6000NS, fi-6010N Series ScanCare, PW Mo 1 Kit, Mo 2 PM Low Volume fi-6670 Senes & fi-6770 Series ScanCare, IW Mo 1 Kit, Mo 3 PM, Mo 9 PM M4097D Series, fi-4750C, fi-4750L, fi-5650C & fi-5750C Series, fi-6670 Senes & fi-6770 Series ScanCare, PW Mo 1 lit, Mo 2 PM, Mo 8 PM Mid -Volume fi-6800'"', fi-5900C"", fi-5950""" ScanCare, IW Mo 1 f it((it Ma PM, Mob PM. Mo9 PM fi-6800'-, fi-4860C Series, M4099D Series, fi-4990C, fi-59000"", fi-5950 ScanCare, PW Mo 1 Mufti -lit, Mo 2 PM, Mo 7 PM " 1 Additional PM for fi-6800, fi-5900C and fi-5950 only SCAN CARE 'espovnse Time 24,7 — For the ultimate level of service, the 24/7 Response Time option ensures that on -site service is available 24 hours a day, 7 days a week (excluding Holidays) and will be performed within 4 -business hours following a TAC verified hardware failure. — The term of this service offering shall be one year from the date of service purchase with activation card or receipt of signed FCPA Service Contract Quotation or Purchase Order b yi1ty — Fujitsu warrants that all services will be performed in a professional manner. See Fujitsu Service Terms and Conditions es Nat Covered — Service does not include the following: Electrical work external to the product, repair or replacement of product or increased service time required due to casualty, accident, damage, acts of God, transportation, missing parts, neglect, misuse or abuse, operator error, failure of proper management or supervision, unsuitable physical operating environment, use of supplies or accessories not approved by FCPA or its Authorized Service Provider. Service in connection with the installation, discontinuance or removal of the product. Any service and/or parts replacement resulting from fraud, tampering, misuse or the uses of counterfeit components, assemblies or modules. Accessories or missing parts, supplies, consumables and expendable items, or problems caused by those items identified as being the user's responsibility in the Periodic Routine Maintenance chapter of the User's Manual, nor does it cover relocation services, systems engineering services, programming, reinstallation of user operating systems or applications software, reconstruction of date, operational procedures due to any sort of failure to implement the most current software releases Please refer to the Limited Warranty and Service Guide for full details of all service programs and warranty at www.lmagingService.com. About Fujitsu .;omputer Products of America, ft Fujitsu Computer Products of America, Inc., a subsidiary of Fujitsu Ltd , is an established leader in the Document Imaging industry, delivering innovative scanning solutions and services that enable our customers to solve critical business productivity issues and streamline operations. We provide cutting -edge document capture and workflow solutions for business and personal environments, backed by a comprehensive portfolio of service and support programs Fujitsu Computer Products of America, Inc. http://us.fujitsu.com/fcpa 1250 East Argues Avenue Sunnyvale, CA 94085-5401 (800) 626-4686 (408) 746-7000 info@fcpa.fujitsu.com FU)[TSU ®2010 Fujitsu Computer Products of Amer. Inc Al rights reserved All statements herein are valid only in the U 5 for U 5 residents are based on normal operating conditions are provided for informational purposes only and are not intended to create any implied warren,' of merchantabiity or fitness for a particular purpose Fujitsu Computer Products of America, Inc reserves the nght to modify at any time without pnor notice these statements, our products, their performance specihcahons, availability, price and warranty, postwarranty end service programs Fujitsu and the Fujitsu logo are registered trademarks and The Possibilities are Infinite is a trademark of Fulttsu Limited ScanCare and Scanfld are trademarks of Fujitsu Computer Products of America Inc All other trademarks are the property of their respective owners Printed n the U t.A 003300011, FSC