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HomeMy Public PortalAbout2015 Maintenance.tifCo FUJITSU Call #: C01670523C0 Call Type: ScanCare Contract Type: SCANCARE Model,Serlal #: FI8770AAFDA02770 Assigned FE: Cohn Harding Response Time: 10 Days Contract End 15 -Apr -2017 Date: FUJITSU COMPUTER PRODUCTS OF AMERICA, INC. 1250 EAST ARQUES AVE, SUNNYVALE, CA 94085-4701 Phone: (408) 746-6000 Debrief Customer if: VILLAGE OF KEY BISCAYNE 88 W MCINTYRE ST STE 220, KEY BISCAYNE,FL 33149 CONCHITA ALVAREZ 1-305-365-5506 calvarez©keybiscayne. fl.gov Arrival Time 22 -Sep -2015 10:00AM Completion Time 22 -Sep -2015 10:45AM Visits Miles 54 Travel Time 1 Hr :45 Min Repair Time 00 Hr : 45 Min Tolls/Parking $0.00 Life Count 3780 Wanting FE Problem Summary Date: September 22 2015 Verified Serial ;Y Scanner dirty. Contamination In Areas of scanner where End User has no access. Alt. Customer email calvarez(cfikeybiscavne.fl.gov Prey. Warning N NTF N Resolution FE Performed Scan care Event, (contamination in Areas of scanner where end user has no access) dean scanner completely. Adjust to factory spec (white level Adjustment. Ultrasonic Adjustment) Ran offline test, (50) pages, all pages scanned fine Ran online feed test by having customer (Miriam) test with their software. Ran (10) of pages. verified with customer that all pages scanned fine Part #, Description Net Billable Amount $0.00 UOM Olv (List Price Ext. Price Billable Usage Status Customer Name: Miriam Sign Date, 22 -Sep -2015 FE Name: Colin Harding Sign Date: 22 -Sep -2015 FUJITSU FUJITSU COMPUTER PRODUCTS OF AMERICA, INC. 1250 EAST ARQUES AVE, SUNNYVALE, CA 94085-4701 Phone: (408)746-6000 Fujitsu Onsite Service Call Checklist Customer Information Request Contact Type Model C01670523C0 SCANCARE FI5]]0 Company/Contact Address Service Status VILLAGE OF KEY BISCAYNE 88 W MCINTYRE ST IN PROCESS CONCHITA ALVAREZ STE 220. null KEY BISCAYNE. FL 33149 Call Type Response Time Serial ScanCare 10 Days AAFDA02770 Phonet/tEzt Email Assigned FE 1-305-365-5506 calvarezffkeybiscayne It goy Colin Harding SCANNER CONDITION Assemblies Upon Arrival Assembly Condition Assembly Condition Assembly Condition Covers: Dirty Paper Chute/Hopper: cm Stacker Dirty Upper Glass Only Lower Glass Dry Upper Background: Dirty Assembly: Assembly: Lower Back Ground: Good Condition Pinch Rollers: DIM Feed Rollers: Dirty Transport Path: Dirty Flatbed Glass N/A Operator Panel: Good Condition Assembly: PAPER HANDLING TEST Testing With Copier Paper Test Result Scanner Feed Test Pass Testing With Customer Documents Test Result Scanner Feed Test: Pass IMAGE QUALITY CHECKS Offsets Front• Horizontal Front - Vertical Back- Horizontal Back- Vertical Good Good Good Good Vertical Magnification Flamed - Horizontal Flatbed - Vertical Flatbed • Vertical Magnification Good Good Good Good Front Side Check Result Black & White: Pass Greyscale: Pass Color. Pass Back Side Check Result Black a White: Pass Greyscale: Pass Color Pass Flatbed Check Result Black S White: Pass Greyscale: Pats Color Pass PREVENTIVE MAINTENANCE Consumables Pick Roller or Equivalent: Separation Roller or Equivalent Brake Roller or Equivalent: Pad Assembly or Equivalent Assembly Covers Cleaned: Stacker Cleaned: Lower Background Cleaned: Lower Glass Assmebly Cleaned: Paper Feed Sensors Cleaned: Pinch Rollers Cleaned: Front Side Optical Unit Cleaned: FB Optical Unit Cleaned: Previously Trained true Trainee 1 Pick Roller or Equivalent Brake Roller or Equivalent: Covers: Stacker: Lower Background: Lower Glass Assembly: Paper Feed Sensors: Pinch Rollers: Operator Panel Display: Driver Screens: Paper Preparation: Replaced from Customer Stock Replaced from Customer Stock Replaced from Customer Stock Replaced from Customer Stock Clamed Completed Completed Completed Completed Completed Completed Completed Completed Pick Roller or Equivalent CondlUon: CSeparation Roller or Equivalent ondition: Brake Roller or Equivalent Condition: Pad Assembly or Equivalent Condition: Assemblies Assembly Hopper Cleaned: Upper Background Cleaned: Upper Glass Assembly Cleaned Flatbed Glass Assembly Cleaned: Transport Path Cleaned: Feed Rollers Cleaned: Backside Optical Unit Cleaned: CUSTOMER TRAINING Training Declined Trainee 2 Trained Not Completed Not Competed Trained Not Competed Not Completed Not Completed Not Competed Not Completed Not Completed Not Completed Trained Not Completed Not Completed Consumable Replacement/Cleaning Dirty Dirty Dirty Dirty Cleaned Completed Completed Completed Completed Completed Completed Completed Declined By Trainee 3 Trained Separation Roller or Equivalent Not Completed Pad Assembly or Equivalent: Not Completed Assembly Cleaning Hopper: Upper Background: Upper Glass Assembly: Flatbed Glass Assembly: Transport Path: Feed Rollers: Other Training Scanner Operation: User Level Troubleshooting: Trained Not Competed Not Completed Not Completed Not Completed Not Completed Not Completed Trained Not Completed Not Completed