HomeMy Public PortalAbout2016 Maintenance.pdfFUJITSU
FUJITSU COMPUTER PRODUCTS OF AMERICA, INC.
1250 EAST ARQUES AVE, SLTN ALE, CA 94085-4701
Phone :(408)746-6000
Debrief
Call #: C02185416CO Customer #: VILLAGE OF KEY BISCAYNE
Call Type: ScanCare 88 W MCINTYRE ST
STE 220,
Contract Type: SCANCARE KEY BISCAYNE,FL 33149
Model,Serial #: FI-6770,AAFDA02770 MYRIAM RESTREPO
Assigned FE: Colin Harding 305-365-5506
Response Time: 10 Days MRESTREPO@KEYBISCAYNE FL GO
V
Contract End 15-Apr-2017
Date:
Arrival Time
30-Mar-2016 10 45AM
ICompletion Time
30-Mar-2016 11 30AM
,Warning
_ Travel Time Tolls/P_ar_kin_ g _
~1 Hr_ 30 Min_ $0.00
Visats
11
Miles
51
Repair Time _
00 Hr 45 Man
Life Count
10831
_ AIt. Customer email ~Prev. Warning 1
MRESTREPO@KEYBISCAYN' N
E FL GOV
FE Problem Summary
Date March 30 2016
Verified Serial number
Preventative Maintenance Debris contamination in areas where user cannot access
NTF
N
[Resolution
FE performed Scan Care event Completely clean scanner Performed white level calibration (cameras) Calibrated ultra-sonic
sensors Tested scanner by scanning (20) pages in offline mode All pages scanned fine
Tested scanner online by having customer (Myriam) scanned 10() pages while connected to customer software Verified with
,customer that all pages scanned fine
Part #, Descrlptio_n
,Net Billable Amount
x$0.00
Customer Name: MYRIAM RESTREPO
Sign Date: 30-Mar-2016
UOM Qty_ jL'ist Price Ext. Price Billable Usage Status
FE Name- Colin Harding
Sign Date: 30-Mar-2016
FUJITSU
FILT,TTY13UCOh1PTIER PRODUCTS OF AMER1CA, INC.
1250 EAST ARQUES AV E, S AL,E, CA 94085-4701
Phone- (405) 746-6000
Fujitsu ®nsite Service Call Checklist
Customer Information
Request Contact Type Model
C0 21854^ 6CO SCANCARE FI-66770
Company/Contact Address Service Status
VILLAGE OF KEY BISCAYNE 88',N MCINTYRE ST IN PROCESS
MYRIAM RESTREPO STE 220 null
KEG BISCAYNE, Fi. 33149
Call Type Response Time Serial
ScanCare 10 Days AAFDA02770
Phone#/Sxt Email Assigned FE
305-365-5506 MR-STREPO@KEYBISCAvNE FL GOV Colin Harding
SCANNER CONDITION
Assembly ~~arsdttl~n~y Assembly 60 ItBoio~ -_ ,_ ;~i tamiwy ti gandltion
Covers.Good Conddion Paper Chute/Hopper Good Condition Stacker Good Condition
Upper Glass Good Condition Lower Glass Good Conditon Upper Background:Good Condition
Assembly:Assembly:
Lower Back Ground.Good Condition Pinch Rollers,Clear Feed Rollers:Clean
Transport Path:Good Condition Flatbed Glass N/A Operator Panel:Good Condition
Assembly
PAPER HANDLING TEST
Testing With Copier Paper
Scanner Feed Test.
Scanner Feed Test:
Assemblies Upon Arrival
IMAGE QUALITY CHECKS
Offsets
Front - Horizontal Front - Vertical Back - Horizontal Back - Vertical
Good Good Good Good
Vertical Magnification Flatbed - Horizontal Flatbed - Vertical Flatbed - Vertical Magnification
Good Good Gcoc Good
Check --
Black & White.
Greyscale:
Color:
Testing With Customer Documents
Result
Pass
Front Side
Pass
Pass
Pass
Back Side
Check
Black & White.
Greyscale•
Color:
B~esu`tt
Pass
Pass
Pass
Flatbed
!th ya~
Black & White: Pass
Greyscale: Pass
Color: Pass
PREVENTIVE MAINTENANCE
Consumabl es
Pick Roller or Equivalent:Replaced from Customer Stock Pick Roller or Equivalent DAy
Condition:
Separation Roller or Equivalent.Replaced from Customer Stock Separation Roller or Equivalent Dirty
Condition,
Brake Roller or Equivalent Replaced From Customer Stock Brake Roller or Equivalent Dirty
Condition,
Pad Assembly or Equivalent.Cleaned Pad Assembly or Equivalent Dirty
Condition:
Assemblies
OT 3 cleigeq".Pit
Covers Cleaned.Completed Hopper Cleaned:Completed
Stacker Cleaned:Completed Upper Background Cleaned.Completed
Lower Background Cleaned,Completed Upper Glass Assembly Cleaned:Completed
Lower Glass Assmebly Cleaned Completed Flatbed Glass Assembly Completed
Cleaned:
Paper Feed Sensors Cleaned-Completed Transport Path Cleaned,Completed
Pinch Rollers Cleaned Comple`e.Feed Rollers Cleaned,Completed
Front Side Optical Unit Cleaned:Completed Backside Optical Unit Cleaned,Completed
FB Optical Unit Cleaned:Completed
Previously Trained
true
Trainee 1
Pick Roller or Equivalent:
Brake Roller or Equivalent.
CUSTOMER TRAINING
Training Declined
Trainee Z
Consumable Replacement/Cl eanmg
Not Completed
Not Completed
Declined By
Trainee 3
Separation Roller or Equivalent:
Pad Assembly or Equivalent,
Assembly Cleaning
-''wined
a
I --
Not Completed
Not Completed
~PtK ..
Covers Not Completed Hopper.Not Completed
Stacker Not Completed Upper Background:Not Completed
Lower Background,Not Completed Upper Glass Assembly Not Completed
Lower Glass Assembly Not Competed Flatbed Glass Assembly:Not Completed
Paper Feed Sensors,Not Compieteo Transport Path:Not Completed
Pinch Rollers:Not Completed Feed Rollers,Not Completed
Operator Panel Display,Not Completed
Other Training
Driver Screens:
Paper Preparation.
Trained
No; Competed
Not Comp eted
Scanner Operation,
User Level Troubleshooting,
Not Completed
Not Completed