HomeMy Public PortalAboutExhibit MSD 16A15 Low Income BrochureIF
LOW INCOME
ASSISTANCE PROGRAM
WHAT IS THE LOW INCOME
SEWER ASSISTANCE PROGRAM?
MSD offers an expanded Low Income Sewer Assistance
Program to qualified individuals who receive sewer service
from MSD. Qualified customers will receive a rate reduction
equal to 50% of the current charges for wastewater services.
` HO is ELIGIBLE?
• Income eligible customers.
• Total annual income for the previous year is less than 150%
of the most recent Health & Human Services (HHS) poverty
guidelines or 175% for disabled individuals and seniors at
least age 62.
Liquid assets and real estate are less than $3,000, excluding
house of residence. Homeowners who are at least age 62 or
disabled are not subject to the liquid asset guideline.
• Property is a single-family residence or multi -unit property
(up to six units).
• Service name on the account must be either the name of the
applicant or that of his/her spouse.
Tenants with property owner's approval and with copy of
rental agreement.
HOW DO YOU APPLY FOR THE PROGRAM?
Customers who wish to apply for the rate assistance program
must complete an application, submit all required paperwork
and return documents to MSD's Accounts Receivable Division.
Applications can be obtained by calling 1-866-281-5737 or
e -mailing billinaauestnstlm_ sd com
Rate reductions for qualified applicants shall begin on the first
full month following approval. No rate reduction will be provided
for the partial months irrespective of eligibility.
Falsifying information or failure to notify a change in eligibility
status may lead to: Recovery of past reductions, civil and/or
criminal actions, termination of sewer service.
WHAT SUPPORTING DOCUMENTS ARE NEEDED?
in your
home. If self-employed, a copy of your mostrecent federal
I
tax return form.
Proof of the amount(s) of any liquid assets or real estate,excluding house of residence.
Medical certification (if applying under Disabled guidelines) a
completed by a Medical Physician. Certification must includname, address, telephone number and signature of certifyiPhysician.
Proof of age by copy of valid government issued ID (DrivLicense, State or Military ID) if applying under elderlyguideline.
Copy of Rental/Lease agreement stating responsibility for
MSD sewer charges.
• Property Owner notarized statement of tenant residence
•••erty.
SOURCES OF INFORMATION
MSD Billing/Low Income Program Inquiries
1-866-281-5737 (Toll Free) - Mon. -Fri. 8 am -5 pm
MSD Customer Care
24 hour Emergency - 314-768-6260
For more information about MSD, visit our website:
http://www.stlmsd.com
REPORT ILLEGAL DUMPING
To file a report, visit the Missouri Department of
Natural Resources Environmental Report form:
http//www.dnr.mo.gov/concern.htm
St. Louis County Department of Health
Waste Management Hotline - 314-615-8958
REPORT A SPILL
National Response Center
1-800-424-8802
Missouri Department of Natural Resources
573-634-2436
Metropolitan St. Louis Sewer District
314-768-6260