HomeMy Public PortalAboutExhibit MSD 60 - Settlement Guidelines2/4/15
Metropolitan St. Louis Sewer District
Accounts Receivable Division
Settlement Guidelines
− Settlements are generally granted on a hardship basis only (i.e. illness,
unemployment, divorce, property destruction (i.e. tornado, flood, fire, etc), etc).
− Customers must put their settlement request in writing explaining their hardship
and stating the amount they are requesting to settle their account(s) for.
− Accounts Receivable management member will review the request and the
customer’s account to determine if the account qualifies for a settlement
o The customer’s account must be in a delinquent status;
o The customer’s account must have late fees on it;
o MSD typically does not waive sewer service charges, legal or lien fees; we
are willing to negotiate the late fees on the account.
o If customer is not currently a CAP member, program should be offered to
see if they meet eligibility requirements.
− Any settlement request greater than $5,000 has to be approved by the Adjustment
Review Committee (ARC) members as outlined in Ordinance NO. 13402, Section
Nineteen (Exhibit Number MSD 59)
− A written communication outlining the terms of the settlement is sent to the
customer once a settlement amount is agreed upon.
o MSD will start settlement negotiations with waiving 25% of the late fees;
o Depending on the current amount due the settlement payment must be
paid within a 30 – 60 day time frame;
− Late fees will be waived once the settlement payment is received.
− Customer Service Representatives and Account Associates have the authority to
waive up to $100 per year in late payment charges on an account for customer
satisfaction purposes (i.e. customer didn’t receive bill, payment crossed in mail
with bill, etc). Such adjustments are reviewed by Accounts Receivable
management monthly.
Exhibit MSD 60